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PayerOne Quality Commentary
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Subject Expert
Mac Boyter
Senior Vice President of Insights
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
Regarding integration with PayerOne Quality, there have been glitches with mapping data fields to...
I like PayerOne Quality’s ability to get clinical data from our providers.
Cozeva is very responsive to questions and concerns.
With PayerOne Quality, we don't get all of the data until midway through the next year. Ideally, the...
The vendor has delivered on some of the HEDIS numerators, so things like hemoglobin A1C and blood...
Changes I’d like to see deal with more analytics for the functions of PayerOne Quality. I dissect...
I think Cozeva is trying to improve their development and innovation. I think they're working toward...
If a provider is buying PayerOne Quality and not an MSO company that manages for them, there is a...
Cozeva states that they have upcoming announcements and that they are working on things. I know they...
To comply with federal mandates, I think Cozeva does a good job of putting out emails, news blasts,...
Cozeva has a support ticket system where we submit our questions. But if we wanted more in-depth...
I don't think anything is different with PayerOne Quality. There have been updates here and there...
PayerOne Quality is not fully integrated. I would say it was just more of us going onto the website...
Cozeva is transparent about charges, but I shouldn't be held hostage to charges at this point, and...
Cozeva hasn’t really delivered any advancements over the past few years. We keep having debriefs...
We 100% recommend the system in our region. I don't really know whether it is the best solution...
We have a lot of more than one product line, and Cozeva doesn't handle that very well. We have to...
Cozeva merged with Vatica Health, and they need to build up their infrastructure and processing...
The tool is only as good as we can get providers to be fully engaged in it. Financially, what pays...
Cozeva provided base-level documentation and training when we first started on the system. Cozeva...
I am not happy with Cozeva's ongoing support. Cozeva's support people don't always answer our...
Cozeva's system does what we need it to do. It has more integration options than we have taken...
The main frustration I have with Cozeva is that we can't get the right individuals to help us out,...
Our implementations with Cozeva have been very hard to get off the ground. Those implementations...
Cozeva's system was supposed to free up a lot of resources, but it uses a lot of resources to...
A lot of the time, we receive federal regulations from Cozeva late, and then we have to scramble to...
We are expanding our use of Cozeva's systems to be able to do more things. Cozeva's footprint in our...
The tool does everything that we need, and Cozeva has really sharpened their skills in the quality...
We get an ROI from the product. If we do the work, then our quality scores will all go up. That is...
We considered Cozeva’s tool a supplemental data source. We have hundreds of supplemental data...
I do feel that there is some charging for every little thing from Cozeva. For example, if we have a...
We have seen outcomes in terms of provider satisfaction for sure. People are relieved that we are...
The advancements that Cozeva has delivered that have positively impacted our quality management...
I would like to see improvement in the stability of things like file names and frequencies. On our...
I'm not aware of any improvements that Cozeva has made. PayerOne Quality works, and I haven't seen...
The customer success managers from Cozeva never discuss IHA deadlines during our meetings, and that...
We would buy PayerOne Quality again because it is the best option on the market right now. There...
The implementation process for integrating another solution with PayerOne Quality was absolutely not...
The upgrades for PayerOne Quality are always pretty much on the back end. They are pretty seamless...
Cozeva’s ticketing system and chat feature are helpful. Their portal is good. I have run into a...
Cozeva is reactive, not proactive. They make changes to the file structure requirements that...
PayerOne Quality is very expensive. I expected to use a lot fewer resources, and it is still pretty...
Cozeva was very organized when it came to onboarding and the implementation, both from a technical...
Cozeva has been working with our providers and making the platform that the providers log on to easy...
Commentary Summary
Comment Type Breakout