PayerOne Quality Commentary

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We have a dedicated support person with Cozeva, and my team meets with them regularly. They're supportive....

I don’t know that Cozeva has delivered anything new, and I don’t know whether they’ve introduced AI....

PayerOne Quality is affordable.

Cozeva has a ton of frequent trainings tailored just for us. If there's an update, we have the...

Cozeva is very willing to partner with us. They host a lot of forums to bring folks together, talk...

Cozeva has frequent forums to talk about priorities, where the regulator is going, what will be...

Cozeva is a great partner. They are core to our business case and planning and all that kind of...

Parsing out an ROI just for PayerOne Quality would be hard because there are so many supporting...

PayerOne Quality is used to help providers identify gaps in care within our patient population in...

All of the pricing is negotiated up front in a statement of work. They get invoices that align with...

The tool does what we need it to do to some extent, but the clients are happier with the tool than...

There’s a disconnect between the technical side and customer support. Things often aren’t...

The vendor changed how they're invoicing, but they never communicated that. The invoicing is...

When we first rolled out the system, the training was satisfactory for our technical resources and...

We reach out when we have a challenge, but usually the vendor doesn't follow through. There is only...

We don't know anything about the road map, and when we ask about it, we get a sales pitch.

We have limited options in the market, so we don't have much of a choice at this point. But I would...

Cozeva is very rigid with data and requirements, which makes sense from a business standpoint, but...

There's a certain amount of data the vendor can't handle, and it's not as big as we'd think. We...

Regarding integration with PayerOne Quality, there have been glitches with mapping data fields to...

I like PayerOne Quality’s ability to get clinical data from our providers.

Cozeva is very responsive to questions and concerns.

With PayerOne Quality, we don't get all of the data until midway through the next year. Ideally, the...

The vendor has delivered on some of the HEDIS numerators, so things like hemoglobin A1C and blood...

Changes I’d like to see deal with more analytics for the functions of PayerOne Quality. I dissect...

I think Cozeva is trying to improve their development and innovation. I think they're working toward...

If a provider is buying PayerOne Quality and not an MSO company that manages for them, there is a...

Cozeva states that they have upcoming announcements and that they are working on things. I know they...

To comply with federal mandates, I think Cozeva does a good job of putting out emails, news blasts,...

Cozeva has a support ticket system where we submit our questions. But if we wanted more in-depth...

I don't think anything is different with PayerOne Quality. There have been updates here and there...

PayerOne Quality is not fully integrated. I would say it was just more of us going onto the website...

Cozeva is transparent about charges, but I shouldn't be held hostage to charges at this point, and...

Cozeva hasn’t really delivered any advancements over the past few years. We keep having debriefs...

We 100% recommend the system in our region. I don't really know whether it is the best solution...

We have a lot of more than one product line, and Cozeva doesn't handle that very well. We have to...

Cozeva merged with Vatica Health, and they need to build up their infrastructure and processing...

The tool is only as good as we can get providers to be fully engaged in it. Financially, what pays...

Cozeva provided base-level documentation and training when we first started on the system. Cozeva...

I am not happy with Cozeva's ongoing support. Cozeva's support people don't always answer our...

Cozeva's system does what we need it to do. It has more integration options than we have taken...

The main frustration I have with Cozeva is that we can't get the right individuals to help us out,...

Our implementations with Cozeva have been very hard to get off the ground. Those implementations...

Cozeva's system was supposed to free up a lot of resources, but it uses a lot of resources to...

A lot of the time, we receive federal regulations from Cozeva late, and then we have to scramble to...

We are expanding our use of Cozeva's systems to be able to do more things. Cozeva's footprint in our...

The tool does everything that we need, and Cozeva has really sharpened their skills in the quality...

We get an ROI from the product. If we do the work, then our quality scores will all go up. That is...