PayerOne Quality Commentary
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Subject Expert
Bradley Hunter
VP of Engagement
Commentary Summary
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User Commentary
Operations
The implementation took forever. However, some of that may have been on us. The biggest issue was...
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Operations
Once we get the training, it is effective. There was some pushback when we said we needed more...
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Product
We have used this product for a while. We still sometimes get routine files that are late or that...
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Relationship
I have escalated things in the past and have gotten prompt responses.
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Relationship
Now that the system is up and running, we don’t need a lot from the vendor as far as support goes....
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Loyalty
We weren't happy with our previous solution, so we decided to work with Cozeva because their...
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Loyalty, Product
We were aware of Cozeva years ago. We were not shopping for any solutions or anything like that, but...
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Operations
The experience of getting the product up and running was very good and surprisingly easy. The data...
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Product
We had some report requests and enhancement requests. For example, we have a certain organization...
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Product
Things are going great with Cozeva. PayerOne Quality is an excellent tool. All our providers and...
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Product
Cozeva supports many of our functions, including quality functions, risk-provided incentives, and...
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Operations
Several training sessions happened, but different teams were involved in different prospects of the...
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Relationship
The vendor requires a support ticket for every little problem that we have. I understand that that...
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Relationship
We have a regularly scheduled meeting with Cozeva, and the majority of that meeting is geared toward...
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Product
Sometimes PayerOne Quality creates pain points for us with providers. That may not be 100% on...
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Product
PayerOne Quality is a good tool for our providers to use. The data is kind of messy, and that is why...
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Loyalty
Hopefully, Cozeva's system will improve a little bit. We are not in the tool every day because we...
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Product
We are using a mixture of things. When our abstractors are in PayerOne Quality, it is easy for them...
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Product
I interact with Cozeva's platform in a couple of different ways. We do multiple projects, and that...
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Product
Cozeva's system is the best and only way for us to do bidirectional and interoperable data sharing...
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Product
If Cozeva's system is integrated with a medical group's EMR and a service takes place, that care gap...
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Operations
Cozeva has been really good about training. There are a lot of mechanisms for getting recordings,...
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Product
What is great about PayerOne Quality is the in-data ingestion process. It offers something unique...
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Product
Cozeva has something in their software called a time capsule that we can click into to see how each...
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Product
The product is not perfect. For example, Cozeva has a registry page and an analytics page. The...
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Product
On the quality side, there are some measures that the product doesn't display in the best way. One...
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Product
The product has always done a pretty good job of combining quality and risk into a single view. If...
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Relationship
The vendor has been around for quite a while. They are newer to service submission, so that...
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Relationship
We have a ticketing system with Cozeva. Often, our tickets will be responded to and closed out by...
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Culture
We asked for a demo of one of the vendor's add-on modules, and the vendor required us to fill out a...
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Product
I enjoy using Cozeva's product. The product is very robust, but I think that it does everything that...
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Relationship
The vendor needs to provide more support. That would be helpful. When we first started with Cozeva,...
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Relationship, Operations, Product
I would like to see more proactive implementations from the vendor to meet the quality initiatives...
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Relationship
Cozeva knows their system better than any of their clients. So if the vendor were to see something...
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Value
Cozeva charges too much. For example, I would like them to provide more options for customizations...
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Relationship
We have a representative from Cozeva who we work with. We have a recurring meeting with them where...
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Loyalty, Relationship, Product
At one point, we had some issues where we needed data from the system in a particular format because...
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Product, Value
PayerOne Quality is a great platform. It helps us achieve our expected outcomes for quality. We...
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Relationship
We have been working for Cozeva for quite a few years. We worked with Cozeva's executives when...
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Product
I like the fact that there is reporting in Cozeva Risk, and it is a little easier to access that in...
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Operations
Cozeva’s implementation services are not good or bad; they are just minimal. If I have a question,...
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Operations
I want Cozeva’s training to be more detailed in terms of reporting. They train well in terms of...
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Relationship
Cozeva does well with maintenance times. They let us know when they are going to do maintenance,...
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Product
Cozeva Risk has issues that we need to figure out. There are some things in terms of user access....
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Operations, Product
The ease of use depends. We need to have time with Cozeva Risk. It is not as easy as clicking here...
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Product
Things are missing in Cozeva Risk, like better reporting. I don't really get to play with the...
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Relationship
I have not experienced Cozeva taking the lead and the initiative to tell me whether anything is...
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Loyalty
There is nothing life changing that I can predict Cozeva would offer. As long as the vendor gets the...
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