PayerOne Quality Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We are expanding our use of Cozeva's systems to be able to do more things. Cozeva's footprint in our...
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Relationship, Product
The tool does everything that we need, and Cozeva has really sharpened their skills in the quality...
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Value
We get an ROI from the product. If we do the work, then our quality scores will all go up. That is...
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Loyalty
We considered Cozeva’s tool a supplemental data source. We have hundreds of supplemental data...
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Value
I do feel that there is some charging for every little thing from Cozeva. For example, if we have a...
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Product, Value
We have seen outcomes in terms of provider satisfaction for sure. People are relieved that we are...
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Product, Value
The advancements that Cozeva has delivered that have positively impacted our quality management...
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Product
I would like to see improvement in the stability of things like file names and frequencies. On our...
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Product
I'm not aware of any improvements that Cozeva has made. PayerOne Quality works, and I haven't seen...
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Relationship
The customer success managers from Cozeva never discuss IHA deadlines during our meetings, and that...
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Product
We would buy PayerOne Quality again because it is the best option on the market right now. There...
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Operations
The implementation process for integrating another solution with PayerOne Quality was absolutely not...
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Product
The upgrades for PayerOne Quality are always pretty much on the back end. They are pretty seamless...
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Relationship, Product
Cozeva’s ticketing system and chat feature are helpful. Their portal is good. I have run into a...
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Relationship
Cozeva is reactive, not proactive. They make changes to the file structure requirements that...
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Value
PayerOne Quality is very expensive. I expected to use a lot fewer resources, and it is still pretty...
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Operations
Cozeva was very organized when it came to onboarding and the implementation, both from a technical...
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Relationship, Product
Cozeva has been working with our providers and making the platform that the providers log on to easy...
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Loyalty
Cozeva has been talking about doing a lot of things, but we haven't really benefited from what they...
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Relationship
We lost the personal touch with Cozeva for a little bit, but we got another contact, and they have...
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Value
I have struggles with Cozeva right now because they are trying to charge for everything, but I...
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Operations, Product
PayerOne Quality is easy to use and easy to understand. We can track everything that we are doing....
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Relationship
I'm not sure whether we are going through growing pains, but the more Cozeva grows, the less in...
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Relationship
When my boss is frustrated and says they hear about problems with the solution, I tell them there...
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Product
We collect data on our members, and the data goes strictly into PayerOne Quality. Cozeva has an...
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Relationship, Product
We are very capable of producing most of the reports that we need, but every once in a while, we...
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Loyalty
Cozeva has been very cooperative. PayerOne Quality is super helpful. If there is a problem, it gets...
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Loyalty, Product
From a quality standpoint, Cozeva built a lot of technical specifications into the system so that...
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Relationship, Product
PayerOne Quality is a very robust and complicated system, so clients may not know all of the ins and...
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Product
PayerOne Quality needs more flexibility when it comes to clients customizing it for their specific...
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Value
There is some setup involved with PayerOne Quality that usually falls on the client. If we make a...
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Relationship
We regularly meet with a Cozeva representative, but anytime we bring up an issue in a call, our...
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Relationship
The vendor is actually good with executive involvement. My staff and I can connect easily with the...
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Loyalty
We still get most of what we need from the application. But I wouldn’t recommend it. It feels like...
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Product
We feed charts into the NLP system, and it identifies things for our coders to review. At the same...
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Product
The technology is somewhat there, but the updates, enhancements, or feedback aren't reacted to...
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Relationship
The vendor is responsive, but the quality of the responses frustrates me. The vendor keeps asking...
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Operations, Product
The system isn't the most user-friendly thing. It requires a good amount of training to use it...
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Product
For risk, the vendor doesn't offer some of the same data exchange frameworks as they do for quality...
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Product
We use Cozeva's system for Medicare, HMO, and marketplace exchange lines of business. Some...
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Value
Usually if we ask for new work from Cozeva, there is a statement of work that goes with some costs,...
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Product
We would like Cozeva to focus all of their time and resources on a certain certification for making...
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Product
One pro of PayerOne Quality is that the organization of the breakpoints is well structured for...
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Relationship, Operations
I would give one of the lowest scores for whether the higher-ups at Cozeva have ever reached out to...
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Product
I'm still missing some areas with reporting, data analysis, and the features I want. I wish PayerOne...
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Operations
There is training, but even then, when it comes to the training part, any time I try to ask someone...
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Operations, Product
I wish there were checks and balances in PayerOne Quality because we want our clients to go through...
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Operations
I see my satisfaction going up next year because we had a recent training, and the person was really...
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Operations
The training has been a little iffy with Cozeva. The training has been a bit off recently, though it...
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