PayerOne Quality Commentary

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Cozeva is transparent about charges, but I shouldn't be held hostage to charges at this point, and...

Cozeva hasn’t really delivered any advancements over the past few years. We keep having debriefs...

We 100% recommend the system in our region. I don't really know whether it is the best solution...

We have a lot of more than one product line, and Cozeva doesn't handle that very well. We have to...

Cozeva merged with Vatica Health, and they need to build up their infrastructure and processing...

The tool is only as good as we can get providers to be fully engaged in it. Financially, what pays...

Cozeva provided base-level documentation and training when we first started on the system. Cozeva...

I am not happy with Cozeva's ongoing support. Cozeva's support people don't always answer our...

Cozeva's system does what we need it to do. It has more integration options than we have taken...

The main frustration I have with Cozeva is that we can't get the right individuals to help us out,...

Our implementations with Cozeva have been very hard to get off the ground. Those implementations...

Cozeva's system was supposed to free up a lot of resources, but it uses a lot of resources to...

A lot of the time, we receive federal regulations from Cozeva late, and then we have to scramble to...

We are expanding our use of Cozeva's systems to be able to do more things. Cozeva's footprint in our...

The tool does everything that we need, and Cozeva has really sharpened their skills in the quality...

We get an ROI from the product. If we do the work, then our quality scores will all go up. That is...

We considered Cozeva’s tool a supplemental data source. We have hundreds of supplemental data...

I do feel that there is some charging for every little thing from Cozeva. For example, if we have a...

We have seen outcomes in terms of provider satisfaction for sure. People are relieved that we are...

The advancements that Cozeva has delivered that have positively impacted our quality management...

I would like to see improvement in the stability of things like file names and frequencies. On our...

I'm not aware of any improvements that Cozeva has made. PayerOne Quality works, and I haven't seen...

The customer success managers from Cozeva never discuss IHA deadlines during our meetings, and that...

We would buy PayerOne Quality again because it is the best option on the market right now. There...

The implementation process for integrating another solution with PayerOne Quality was absolutely not...

The upgrades for PayerOne Quality are always pretty much on the back end. They are pretty seamless...

Cozeva’s ticketing system and chat feature are helpful. Their portal is good. I have run into a...

Cozeva is reactive, not proactive. They make changes to the file structure requirements that...

PayerOne Quality is very expensive. I expected to use a lot fewer resources, and it is still pretty...

Cozeva was very organized when it came to onboarding and the implementation, both from a technical...

Cozeva has been working with our providers and making the platform that the providers log on to easy...

Cozeva has been talking about doing a lot of things, but we haven't really benefited from what they...

We lost the personal touch with Cozeva for a little bit, but we got another contact, and they have...

I have struggles with Cozeva right now because they are trying to charge for everything, but I...

PayerOne Quality is easy to use and easy to understand. We can track everything that we are doing....

I'm not sure whether we are going through growing pains, but the more Cozeva grows, the less in...

When my boss is frustrated and says they hear about problems with the solution, I tell them there...

We collect data on our members, and the data goes strictly into PayerOne Quality. Cozeva has an...

We are very capable of producing most of the reports that we need, but every once in a while, we...

Cozeva has been very cooperative. PayerOne Quality is super helpful. If there is a problem, it gets...

From a quality standpoint, Cozeva built a lot of technical specifications into the system so that...

PayerOne Quality is a very robust and complicated system, so clients may not know all of the ins and...

PayerOne Quality needs more flexibility when it comes to clients customizing it for their specific...

There is some setup involved with PayerOne Quality that usually falls on the client. If we make a...

We regularly meet with a Cozeva representative, but anytime we bring up an issue in a call, our...