Evident Thrive Suite
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Coray Tate
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User Commentary

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Director

Culture, Relationship

CPSI tries not to oversell their product, but there are instances when American HealthTech does not...

Sep 2023
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Director

Culture, Value

The vendor does not avoid charging for every little thing so much anymore. There has been a change...

Sep 2023
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Director

Product

There could be better interoperability with things like labs, pharmacies, and x-ray companies. We...

Sep 2023
||
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Director

Product

I need the items still in CPSI’s billing module to be modernized and revamped. There has not been...

Sep 2023
||
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Director

Relationship

Overall, CPSI has been a very good company to work with, and they listen to their customers. I...

Sep 2023
||
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Director

Product

Evident Thrive EHR doesn't integrate well with our other systems at all.

Sep 2023
||
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Director

Culture, Relationship

The overall umbrella of how CPSI is set up is quite outdated. When the vendor came in, they made a...

Sep 2023
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Director

Relationship, Product

We haven't had any new technology from CPSI that has been useful. At one point, CPSI was in the race...

Sep 2023
||
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Director

Operations

During our implementation with CPSI, we had very few training days, and the training we received was...

Sep 2023
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Director

Relationship, Operations, Product

One of our underlying issues with CPSI is that the way they have written their code is archaic. The...

Sep 2023
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Director

Relationship, Product

We can put in support tickets to the vendor and things like that. I realize that that is pretty...

Sep 2023
||
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Director

Relationship

CPSI’s support is almost nonexistent.

Sep 2023
||
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Director

Product, Value

Evident Thrive EHR is atrocious. It is a complete waste of our time, and we have had the same...

Sep 2023
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Director

Relationship

Evident Thrive EHR was a pretty robust system over 20 years ago, but it is completely outdated for...

Sep 2023
||
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Director

Relationship

CPSI's support team is slipping. They used to be really good, but now they are not so good.

Aug 2023
||
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Director

Loyalty, Relationship, Product

CPSI seems to be playing catchup all the time; they have so many things in motion that they can't...

Aug 2023
||
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Director

Loyalty, Product

We already have a new EHR; we just haven’t gone live with it yet. We haven’t had a problem with...

Aug 2023
||
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Analyst/Coordinator

Relationship, Operations

Recently, CPSI has listened to us. They have responded to some of our requests and fixed some...

Aug 2023
||
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Analyst/Coordinator

Relationship

When we put in a ticket, CPSI will often tell us to look at the information out there, but we have...

Aug 2023
||
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Analyst/Coordinator

Relationship, Product

When it comes to upgrades, CPSI is always willing to go ahead and help out. However, since our last...

Aug 2023
||
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Analyst/Coordinator

Product

Our end users don't complain about the product. A particular group that I work with always says the...

Aug 2023
||
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Analyst/Coordinator

Product

The product meets our goals. It meets the technology standards that we need it to meet.

Aug 2023
||
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Analyst/Coordinator

Relationship

If the vendor’s lower level of support can't figure something out, they need to let the upper level...

Aug 2023
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Manager

Operations, Product

CPSI was running an app for clinicians to document things. It was structured and templated. Then the...

Jul 2023
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Manager

Operations

The vendor has an on-demand, interactive web page for training, but talking to a human is a...

Jul 2023
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Manager

Product

There is supposed to be a patient liability estimator in the admission process. For whatever reason,...

Jul 2023
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Manager

Product

Evident Thrive EHR does not integrate with everything; that is terrible. We have gotten things to...

Jul 2023
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Manager

Product

We would like CPSI's system to not look like a DOS screen. Evident Thrive EHR and our gold-standard...

Jul 2023
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Manager

Operations, Product

CPSI tends to be careless when testing switches. Testing something on a test site obviously has a...

Jul 2023
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Manager

Loyalty, Value

Hopefully, we are at the light at the end of our tunnel with Evident Thrive EHR and can move to...

Jul 2023
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Manager

Relationship

CPSI is falling short and not living up to their potential. They could do more when it comes to...

Jul 2023
||
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Manager

Product

At our location, we are accustomed to using wait-listed units. CPSI is unfamiliar with wait-listed...

Jul 2023
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Director

Loyalty

One of the reasons that we are moving away from Evident Thrive EHR is that the functionality we need...

Jun 2023
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Director

Loyalty, Product

We have outgrown Evident Thrive EHR, but the system might work fine for a smaller facility that...

Jun 2023
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Director

Product

People constantly complain about the system. It takes a certain amount of time for the system to...

Jun 2023
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Director

Operations

I don't really know what our initial training with Evident Thrive EHR was, but there didn't seem to...

Jun 2023
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Director

Product

Evident Thrive EHR has some limitations when it comes to the documents that it can take in. The...

Jun 2023
||
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Director

Operations, Product

Once users learn how to navigate the system, they have it down pretty well. The system is...

Jun 2023
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Director

Relationship

We had people from CPSI help us work through some workflow issues. When we had other day-to-day...

Jun 2023
||
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Analyst/Coordinator

Loyalty, Product

The product doesn't flow, connect, or do what I need it to do. It is old, doesn't do anything, and...

Jun 2023
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Director

Relationship

I know that CPSI is trying to keep their promises, but they can’t. They are doing a lot, but it is...

Jun 2023
||
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Director

Culture, Value

Recently, we signed an agreement with a partner of CPSI. We needed to get read-only database access...

Jun 2023
||
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Director

Operations

CPSI has an online portal for training, but they only come out here when they are trying to do some...

Jun 2023
||
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Director

Product, Value

CPSI supports interfacing for mandatory government requirements, but they charge a lot.

Jun 2023
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Director

Product

A lot of the issues are centered around the physician documentation portion. The problem is that the...

Jun 2023
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Director

Value

CPSI delivers new technology, but it is so expensive. It is unattainable. The marketplace for CPSI...

Jun 2023
||
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Director

Relationship

CPSI’s support has a long way to go. Things get queued to a single operator. If I call the support...

Jun 2023
||
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Director

Relationship

As soon as I get frustrated with something, I reach out to my CSM and tell them I am having issues....

Jun 2023
||
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Director

Loyalty

CPSI doesn’t have a medical office product. That is one reason why we are changing to another...

Jun 2023
||
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Director

Product, Value

The product is a simple, fairly easy-to-use system, and it does seem to interface with other...

Jun 2023
||
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Director

Relationship, Operations

With CPSI’s help desk, getting help is not the best. Some of the people who work in support don't...

Jun 2023
||
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Nurse

Product

CPSI could improve their reporting functionality. In the system that I worked with before, I could...

May 2023
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Nurse

Operations

I haven't had any training with CPSI. Most of my training has just been on the job, and that is not...

May 2023
||
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Nurse

Relationship, Product

CPSI is good about updating things, and they have been able to do a lot of things that we have asked...

May 2023
||
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Nurse

Product

There are some things that we are unable to use because CPSI's system cannot bridge to what we need...

May 2023
||
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Nurse

Relationship

There are some things that CPSI is very proactive on. The executives are available. We have...

May 2023
||
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Nurse

Value

When a facility is small, they can't always buy the product with all the bells and whistles. For the...

May 2023
||
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Analyst/Coordinator

Product, Value

CPSI's system has caused a freeze in our workflow. We have disrupted revenue and staff burnout due...

May 2023
||
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Analyst/Coordinator

Relationship, Product

CPSI causes constant challenges and headaches to the point where we can't get anything to move forward....

May 2023
||
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Director

Product

The product doesn't fit our niche, and it has a lot of room for improvement, especially when it...

May 2023
||
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Director

Relationship

CPSI has a vision, but their delivery is awful. If they were to tell us today that something was...

May 2023
||
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Director

Product

I see Evident Thrive EHR as a colorful version of an old green screen computing system instead of as...

May 2023
||
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Director

Relationship

CPSI’s support team is hit or miss. Sometimes I get a good person, and sometimes I don't, but I...

May 2023
||
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Director

Relationship

CPSI has members on their team that are very interested in solving our problems. The team is very...

May 2023
||
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Analyst/Coordinator

Relationship

The vendor is a little slow. Sometimes, the vendor is more reactive than proactive. Usually, it...

Apr 2023
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Analyst/Coordinator

Product

Evident Thrive EHR is good for what it does.

Apr 2023
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Analyst/Coordinator

Product

Evident Thrive EHR can get not very user friendly, and it requires too many clicks. Everything...

Apr 2023
||
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Analyst/Coordinator

Product

Sometimes, with Evident Thrive EHR, we have problems with things coming over from different...

Apr 2023
||
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CIO

Operations

The vendor does their best when it comes to training. They give out videos but leave out important information....

Apr 2023
||
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CIO

Product

The application portion of Evident Thrive EHR must be invoked in several different ways in order to...

Apr 2023
||
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CIO

Product

The system is reliable today, but the reliability depends on the month. The design is not optimal....

Apr 2023
||
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CIO

Loyalty, Relationship

The vendor has a vision. They do not consistently deliver on that vision. We are still waiting for...

Apr 2023
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CIO

Relationship

CPSI tries to be available to us, and they answer the phone. The vendor has gotten a lot better at...

Apr 2023
||
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CIO

Relationship, Value

Evident Thrive EHR has helped our clinical users understand the difference between our internal...

Apr 2023
||
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CIO

Product, Value

Managing the support of Evident Thrive EHR costs way too much. The database is not up to our...

Apr 2023
||
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CIO

Relationship, Product

The vendor keeps their timelines, but concerns are not resolved. The functionality is never without...

Apr 2023
||
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CIO

Operations

Our patient portal implementation did not go well. The upgrades that happen continue to impact our...

Apr 2023
||
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Analyst/Coordinator

Loyalty, Product

We have looked at other EHR options because of ease-of-use problems on the clinical side of Evident...

Apr 2023
||
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Analyst/Coordinator

Loyalty, Product

Evident Thrive EHR is going to a web-based version so that it can be accessed from any computer, not...

Apr 2023
||
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Analyst/Coordinator

Operations

The training with Evident Thrive EHR is only self-directed, and we don't really get any additional...

Apr 2023
||
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Manager

Relationship, Relationship, Product, Product

We have had Evident Thrive EHR for a long time. The product has worked fine, but we have not built a...

Apr 2023
||
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Manager

Product, Product

My biggest issue with Evident Thrive EHR is that it doesn’t integrate with other systems. I wish I...

Apr 2023
||
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Director

Relationship, Relationship, Product, Product

Over the past several years, the level of improvement in clinical user experience with our EHR has...

Apr 2023
||
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Director

Operations, Operations

CPSI kicked off some new enhancements, including the web console, and the enhancements looked good,...

Apr 2023
||
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Director

Operations

The person I work with from CPSI does a good job with training.

Apr 2023
||
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Director

Product

Evident Thrive Patient Management can be fairly intuitive in how it functions. In order to create a...

Apr 2023
||
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Director

Product

If someone is looking for a standalone system that covers materials and finance, as well as patient...

Apr 2023
||
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Director

Product

We would like the ability to read manufacturer barcodes. But I don't know of any system that does...

Apr 2023
||
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Director

Operations, Product

Evident Thrive Patient Management is a great system for us. It is very user friendly. It is very...

Apr 2023
||
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Director

Relationship

CPSI strives to keep all their promises, but sometimes they don't quite hit the mark. Sometimes...

Mar 2023
||
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Analyst/Coordinator

Product

There is a lot that goes on in the system. The reporting could be better. The system has some ad hoc...

Mar 2023
||
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Director

Loyalty, Relationship, Product

CPSI is trying to get to the point where they have better interoperability and have some things...

Mar 2023
||
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Director

Operations

CPSI’s implementations used to be very good, but remote implementations are not quite the same...

Mar 2023
||
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Director

Product

CPSI could make their tools better. A lot of times, the initial view of something new tends to look...

Mar 2023
||
(0)
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Director

Product, Value

Evident Thrive Patient Management is good. I recommend it. I tell people looking into the solution...

Mar 2023
||
(0)
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Director

Product

CPSI’s upgrade process has become a lot more transparent and streamlined than it used to be.

Mar 2023
||
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Director

Relationship

We haven't had any major issues with CPSI’s web support or phone support. The vendor is responsive....

Mar 2023
||
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Director

Product

The only thing that I really like about CPSI versus some other vendors is that there is a high level...

Mar 2023
||
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Director

Operations

CPSI does a pretty good job with training. The initial training's follow-up is good, but if the...

Mar 2023
||
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Director

Operations, Product

Evident Thrive EHR is not difficult to use, but it isn't intuitive. For example, if a user gets...

Mar 2023
||
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Director

Value

My recommendation of Evident Thrive EHR to someone is going to depend on the size of their facility....

Mar 2023
||
(0)
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Director

Loyalty

CPSI has some new things that seem to be very helpful. We want to implement those things, and I...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

In the pharmacy module, it is nice that we can adjust our NDCs fairly easily so that we can have...

Mar 2023
||
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Analyst/Coordinator

Operations, Product

I would like the system to be better at talking between the clinical side and the hospital side....

Mar 2023
||
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Director

Operations

I would say we are worse off now with Evident Thrive EHR than we were. Part of that is because...

Mar 2023
||
(0)
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Director

Loyalty, Product, Value

If I had the choice, I would probably not pick CPSI again. There are some things that they do well;...

Mar 2023
||
(0)
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Director

Loyalty, Operations, Product

We were able to update the product recently, and the vendor has been coming out with new platforms...

Mar 2023
||
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Director

Relationship, Operations

I am very comfortable with how the software works, but I also have a person I contact from CPSI that...

Mar 2023
||
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Director

Operations, Product

Getting the entire platform so that it is web based would be really helpful. It can be challenging...

Mar 2023
||
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Director

Product

There is no way for us to have diagnostics populate right into the platform. We have to keep...

Mar 2023
||
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CIO

Operations

One of the vendor's team members was a poor trainer and was so rude and condescending to our staff....

Mar 2023
||
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CIO

Product

When the vendor was pushing Evident Thrive EHR, they had great-looking dashboards and told us how...

Mar 2023
||
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CIO

Product

We recently tried to test for interoperability, and we are supposed to be reporting on our inpatient...

Mar 2023
||
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CIO

Product

A part of the EMR that we don't like is that we have to use so many different screens to change...

Mar 2023
||
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CIO

Relationship

The level of support we get depends on the area within the EMR that we have issues with. From a...

Mar 2023
||
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CIO

Relationship

We wouldn't wish this product on our worst enemy. I have actually told our audit firm that if they...

Mar 2023
||
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CIO

Product, Value

There is not a chance in hell that we would purchase Evident Thrive EHR again. We went live a few...

Mar 2023
||
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CIO

Relationship, Operations

For training, CPSI provides a website that has content that is out of date and inaccurate. The...

Mar 2023
||
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Director

Relationship, Operations

CPSI has spent a lot of time improving their service and support over the last year. I get responses...

Mar 2023
||
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CPO/CHRO

Product

Evident Thrive EHR could use improvement on the system's user-friendliness. Unless someone is...

Mar 2023
||
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CPO/CHRO

Relationship, Product

CPSI works well with small or medium-sized hospitals. The vendor provides a pretty thorough product...

Mar 2023
||
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CPO/CHRO

Product

Evident Thrive EHR works okay. It is cumbersome, but I think maybe all EHRs are. I am not aware of...

Mar 2023
||
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CPO/CHRO

Relationship

CPSI could do better in terms of communication and changes that are coming. I sometimes feel like...

Mar 2023
||
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Nurse

Product

The functionality and end-user experience in Evident Thrive EHR are not great. We feel like there...

Feb 2023
||
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Nurse

Relationship, Product

We have heard for several years that we are getting new nursing documentation, but we still don't...

Feb 2023
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Nurse

Relationship

I do like CPSI’s support. The vendor does a great job of communicating with their sites on product...

Feb 2023
||
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Nurse

Operations

CPSI provides good, knowledgeable education in terms of what they do have available on the platform....

Feb 2023
||
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Nurse

Product

Because CPSI changed to a web-based EHR, their system is a little disjointed for a lot of the end...

Feb 2023
||
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Director

Relationship, Operations

When the COVID-19 pandemic happened, the vendor started doing everything virtually. We had to go to...

Feb 2023
||
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Director

Product

The pharmacy side of Evident Thrive EHR isn't too bad. However, there are other sides of the system...

Feb 2023
||
(0)
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Director

Relationship

CPSI has a vision on their side, but it isn't a vision that anyone wants to see.

Feb 2023
||
(0)
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Director

Relationship

CPSI has good intentions. They will plan a rollout for a specific time, and then things will get...

Feb 2023
||
(0)
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Director

Loyalty, Product

We have known for some time now that CPSI's system wasn't a good fit for our organization. It wasn't...

Jan 2023
||
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COO

Relationship

The thing I like about CPSI is the people. We have great connections and relationships with people...

Jan 2023
||
(0)
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COO

Relationship, Product

I like the product. CPSI has been slow to change to the new platform, and I am sure that has been...

Jan 2023
||
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Manager

Relationship, Product

CPSI is doing a really good job of transitioning. They are trying to make things cloud based....

Jan 2023
||
(0)
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Manager

Product

Everybody is loving the cloud-based version, especially the providers. The cloud-based version is a...

Jan 2023
||
(0)
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Manager

Loyalty

A while ago, we started looking at all of the product upgrades that we could do. We would tell other...

Jan 2023
||
(0)
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Manager

Relationship, Product

CPSI should continue to improve the cloud-based system and try to push it out to other facilities to...

Jan 2023
||
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Manager

Operations, Product

We use CPSI's products in both our hospital and our clinic. The transition with our clinic has been...

Jan 2023
||
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Manager

Culture, Relationship

We like CPSI. All of the vendor's contracts and people are super easy to deal with. CPSI is...

Jan 2023
||
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Manager

Culture, Relationship

CPSI has been doing a pretty good job of keeping all of their promises. We have had a couple of...

Jan 2023
||
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Director

Product

I would love to see Evident Thrive EHR have more intuitive coding and billing options. For example,...

Jan 2023
||
(0)
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Director

Relationship, Operations, Product

CPSI doesn’t know the product is broken until it is broken. I wish they would do more thorough...

Jan 2023
||
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Director

Loyalty

If CPSI delivers on everything they say that they are wanting to, my overall satisfaction will...

Jan 2023
||
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Director

Product

If I had the power to make the decision, I would not buy Evident Thrive EHR again. CPSI puts out...

Jan 2023
||
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Director

Operations

CPSI’s training programs are not readily available for anybody to have access to. I am not sure how...

Jan 2023
||
(0)
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Director

Relationship

Support is available when we are running into issues. And CPSI is reactive in finding issues, but...

Jan 2023
||
(0)
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Director

Loyalty, Product

Evident Thrive EHR is not a complicated system to use, though it is definitely not intuitive. It is...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The solution is easy to use depending on the person. There are things that I don't know how to do...

Jan 2023
||
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Analyst/Coordinator

Relationship

If something happens, we can call CPSI, and they will help us out. We can outsource to CPSI if we...

Jan 2023
||
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Manager

Relationship, Product

CPSI often releases patches a week or two apart. There is no set schedule for patches, and that is...

Dec 2022
||
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Manager

Product

There is no standardization with CPSI regarding role templates. If we want to build a registrar, for...

Dec 2022
||
(0)
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Director

Loyalty, Product

I didn't have a choice years ago when we implemented the product, so if I were starting over, I...

Dec 2022
||
(0)
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Director

Relationship

CPSI does a good job and is very helpful when we have issues. They can generally fix any issues we...

Dec 2022
||
(0)
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Director

Loyalty, Relationship, Product

The only issue I have ever had was with the push for electronic scribing. CPSI was assertive about...

Dec 2022
||
(0)
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Director

Product

Any time an organization dives into an EMR, they need to take the time to look into the product. Our...

Dec 2022
||
(0)
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Manager

Product

CPSI is not the right solution for a facility of our size. I am sure other organizations use it and...

Dec 2022
||
(0)
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Manager

Product, Value

Our financial and coding people are comfortable working in the CPSI environment. They are used to...

Dec 2022
||
(0)
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Director

Loyalty

Our organization is shopping around and looking to make a change. Our CEO has pushed to have a...

Dec 2022
||
(0)
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Director

Operations, Product

The thing I like most about Evident Thrive Patient Management is the ease of use; the system is very...

Dec 2022
||
(0)
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Director

Relationship

If there are any issues with Evident Thrive Patient Management, CPSI's support team is quick to get...

Dec 2022
||
(0)
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Manager

Operations, Product

CPSI should make the product easier to use. I can't run a report and click on that report to get to...

Dec 2022
||
(0)
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Manager

Loyalty, Operations, Product

The automated part that goes from CPSI's system to our claims management system is set up pretty...

Dec 2022
||
(0)
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Manager

Product

I would be more satisfied overall if CPSI would fix some of the insurance in our chargemaster so...

Dec 2022
||
(0)
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Analyst/Coordinator

Operations, Product

Overall, I like the product, but there are a couple of things that could be updated, and some things...

Dec 2022
||
(0)
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Manager

Loyalty, Operations

Our move to CPSI's system wasn't good. Our chargemaster tripled in size. The vendor's suggestion for...

Dec 2022
||
(0)
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Manager

Product

At one point, the vendor did something that caused a lot of issues with our charts and the...

Dec 2022
||
(0)
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Manager

Relationship

When we ask the vendor for help, they will tell us that they will help us in a little bit, but when...

Dec 2022
||
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Director

Relationship

One of my biggest concerns with CPSI is keeping to timelines for products. I know that the COVID-19...

Dec 2022
||
(0)
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Director

Relationship

I have seen benefits from using CPSI's system, mainly in the vendor's response times for...

Dec 2022
||
(0)
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Director

Relationship, Product

Our experience with CPSI has been fair to good. Over the last few years, they have made quite a few...

Nov 2022
||
(0)
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Director

Relationship, Operations, Product

Our biggest complaint with CPSI on upgrades is as they roll out information, they will send out...

Nov 2022
||
(0)
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Director

Operations, Product

CPSI gives search results from the user's point of view in education, but when system administration...

Nov 2022
||
(0)
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Director

Product

There are certain features in Evident Thrive EHR that are just not built. IV titration is very...

Nov 2022
||
(0)
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Director

Product

The integration and interfacing area in Evident Thrive EHR actually works pretty well. Everybody...

Nov 2022
||
(0)
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Director

Relationship, Product

CPSI needs to hurry up and fix the nursing documentation. We know they are working on that, but they...

Nov 2022
||
(0)
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Director

Relationship

CPSI made a concerted effort to have some of the easier things handled by the person who answered...

Nov 2022
||
(0)
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Director

Relationship, Product

Evident has made great strides in making the clinical side more functional. The problem is all the...

Nov 2022
||
(0)
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Director

Product

CPSI needs to improve the product greatly on the reporting side and to improve our ability to pull...

Nov 2022
||
(0)
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Director

Relationship

CPSI responds quickly when we put in a ticket, but it can take some time to find the correct answers....

Nov 2022
||
(0)
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Director

Value

Evident Thrive EHR is outrageously priced, and CPSI charges for every little thing.

Nov 2022
||
(0)
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Director

Operations, Product

We have questions about how thoroughly CPSI tests the product upgrades before dispersing them...

Nov 2022
||
(0)
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Director

Relationship

The support team from CPSI has gotten worse in the past few years. The vendor just hasn't always had...

Nov 2022
||
(0)
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Director

Loyalty, Relationship, Product

CPSI basically has three platforms. There is a web client, a Windows client, and a legacy client....

Nov 2022
||
(0)
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Director

Loyalty, Product

We would purchase Evident Thrive EHR again because of the ease of use and the control we have over...

Nov 2022
||
(0)
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Director

Product

CPSI supports any questions we have. We don't have any problems. We can take Evident Thrive EHR and...

Nov 2022
||
(0)
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Director

Loyalty

The product is not part of our long-term plans for a couple of reasons. A lot of the product is...

Nov 2022
||
(0)
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Director

Product

The medication management on the nursing side is pretty solid and is probably the product’s...

Nov 2022
||
(0)
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Director

Relationship

CPSI does not keep all of their promises. There have been modules and different subapplications that...

Nov 2022
||
(0)
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Director

Relationship

CPSI’s customer support model doesn’t work very well. We call and get a number, and then CPSI emails...

Nov 2022
||
(0)
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Director

Loyalty

I think my overall satisfaction will go down. As we continue to change, some of the things that are...

Nov 2022
||
(0)
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Director

Relationship, Product

CPSI does not support our organization's integration goals. Everything CPSI does on their medical...

Nov 2022
||
(0)
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Director

Product

Fundamentally, Evident Thrive EHR looks, acts, and functions the same way it did a long time ago....

Nov 2022
||
(0)
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Director

Culture, Operations, Product

CPSI leveraged Internet Explorer for some functionalities to make physician sign-ins work. When they...

Nov 2022
||
(0)
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Director

Relationship

CPSI never provides proactive service in advance. If I call the support team with a question, they...

Nov 2022
||
(0)
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 or  to see details.

Director

Culture

Every purchase from CPSI lately has been on the business side. It seems like the vendor is laying...

Nov 2022
||
(0)
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Director

Culture

Evident Thrive EHR is a terrible product overall. When we went live with one of the vendor’s...

Nov 2022
||
(0)
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Analyst/Coordinator

Operations, Product

CPSI is fairly easy to use and navigate. Everything is in one system, so we can do our EHR...

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

The vendor needs to put a few updates in place for the online version to function appropriately like...

Nov 2022
||
(0)
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Analyst/Coordinator

Culture, Value

CPSI could make our experience even better by bundling all of their packages and not having separate...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship

Any electronic health record will need improvements, so we could probably make a long list of things...

Nov 2022
||
(0)
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CEO/President

Product

Evident Thrive Patient Management has more analytics and functionalities than CPSI’s old Centriq...

Nov 2022
||
(0)
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CEO/President

Loyalty, Product

We were very happy with the Centriq product; it did the job for us. There is a learning curve for...

Nov 2022
||
(0)
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CEO/President

Value

The magic number for the quote we get on interfaces is always thousands of dollars, but to give them...

Nov 2022
||
(0)
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Director

Product, Value

I don’t find Evident Thrive Patient Management to be as intuitive as other systems. CPSI just has...

Oct 2022
||
(0)
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CIO

Loyalty, Product

CPSI is not being innovative. Evident Thrive Patient Management is a dying product. I don’t see...

Oct 2022
||
(0)
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CIO

Relationship

Our relationship with CPSI is getting better. It seems like they are adding more layers. The vendor...

Oct 2022
||
(0)
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CIO

Loyalty, Value

If we had more money in our pockets, we would probably rip out and replace the solution tomorrow....

Oct 2022
||
(0)
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Director

Product

CPSI is a bit challenging to work with because they are locked in with their infrastructure, and...

Oct 2022
||
(0)
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Director

Loyalty, Product

We have had challenges with the clinical side of the EHR. Those challenges are some of the driving...

Oct 2022
||
(0)
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Director

Relationship

Once we want to add an integration, we have to open up a ticket with the vendor's ticketing system...

Oct 2022
||
(0)
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 or  to see details.

Director

Product

CPSI is trying hard to improve. For the longest time, our providers could not assign documentation...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

CPSI does not avoid charging for every little thing.

Oct 2022
||
(0)
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Manager

Operations, Product

The product is difficult to use but gets the job done. The product is maybe not the easiest or the...

Oct 2022
||
(0)
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Manager

Product

CPSI has data fields that we can’t pull from. That hinders us. As a result, we have to use a...

Oct 2022
||
(0)
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Manager

Relationship

CPSI seems antiquated. They need to come into the twenty-first century, but I don’t see them making...

Oct 2022
||
(0)
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Manager

Relationship

When I try to put in an issue with CPSI, the person that I talk to won't know anything about my...

Oct 2022
||
(0)
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Director

Operations, Product

The product is easy to use. It is a very simple, intuitive system.

Oct 2022
||
(0)
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Director

Loyalty, Product

We are very pleased with the system and are not dying to switch from it. The system works very well...

Oct 2022
||
(0)
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Director

Relationship

CPSI has kept all of their promises to us. Sometimes life happens and things don’t get rolled out as...

Oct 2022
||
(0)
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Director

Culture, Value

We do feel nickel-and-dimed to some degree. Originally, customers could buy American HealthTech, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

CPSI’s training on their website has greatly improved.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The reason we are so satisfied with American HealthTech is that the vendor understands long-term...

Oct 2022
||
(0)
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Director

Relationship

Even though CPSI is a big company, we feel like we know the folks there by name and they know us. We...

Oct 2022
||
(0)
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