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Evident Thrive Suite Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Functionality and Upgrades
We will probably be looking for a new system soon. We would be looking now, but it is not the time...
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Director
Functionality and Upgrades
The CPSI system is easy for a first-time user to pick up on. We have had it forever and know it...
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Director
Other Observations & Comments
My biggest problem with the system is that it caters to small hospitals; it really isn't for large...
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Analyst/Coordinator
Functionality and Upgrades
The system is missing some pieces when it comes to cash tendering. It could be a little more robust....
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Analyst/Coordinator
Functionality and Upgrades
Centriq Clinicals and Evident Thrive Patient Management are under one umbrella, but they are two...
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Analyst/Coordinator
Other Observations & Comments
Right now, I feel like CPSI is just trying to keep up with the meaningful use criteria and...
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Analyst/Coordinator
Service and Support
There are certain areas, such as financials, that take CPSI a while to get back to us on. There are...
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Nurse
ROI / Cost (care and feeding)
CPSI charges for individual services. They charge for add-ons and little things.
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Nurse
Functionality and Upgrades
With a hospital EMR that covers a lot of different areas, a nurse could work in all of those areas....
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Nurse
Service and Support
CPSI's support is fabulous. I can’t say enough good things about the support. They have a triage...
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Manager
ROI / Cost (care and feeding)
CPSI nickel-and-dimed in the past. Whenever we called, we would get charged. But now, everything is...
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Manager
Service and Support
With the relationship I have with the vendor, I don't have to contact them very often. There is...
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Manager
Functionality and Upgrades
I would recommend American HealthTech. It is all I have ever known, so I wouldn't have anything to...
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Analyst/Coordinator
Functionality and Upgrades
American HealthTech is not necessarily a bad application, but it is not our core application. We run...
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Analyst/Coordinator
Relationship
CPSI does a pretty good job of delivering what they say they are going to deliver. I agree that CPSI...
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Analyst/Coordinator
Implementation and Training
CPSI has video education material for training, and the materials aren't necessarily bad, but they...
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Analyst/Coordinator
Functionality and Upgrades
American HealthTech works for most things, but it doesn’t go with our workflow design, and we are...
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Analyst/Coordinator
Interfacing and Integration
I don’t know whether we have any specific integration goals for American HealthTech. In a way, they...
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Analyst/Coordinator
Functionality and Upgrades
CPSI is in the process of enhancing their application, and a large number of chart components and...
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Analyst/Coordinator
Future Outlook
CPSI has a road map of enhancements, and they plan to make it so my opinion of the product goes up...
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Analyst/Coordinator
Other Observations & Comments
Whether I would recommend American HealthTech would be situational. If it were really going to meet...
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Analyst/Coordinator
Future Outlook
I hope my satisfaction with American HealthTech will go up in the next 12 months if they...
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CFO
Service and Support
Things are pretty good. The vendor is usually pretty fast at getting back to us about problems....
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CFO
Functionality and Upgrades
The system is easier to use than some of the older software that we had before. The system is just...
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CFO
Functionality and Upgrades
The strongest and largest portion of the system by far is the clinical side. A lot of the vendor's...
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CFO
Relationship
CPSI is on top of everything. They are continually coming out with new technology to meet our needs....
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CFO
Functionality and Upgrades
The clinical side of the product is excellent, but the accounting side is weak and really needs to...
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CFO
Relationship
We use the system for everything on the clinical side. The vendor has kept all of their promises and...
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CFO
Implementation and Training
I am starting to get feedback from people on how well the vendor's training went. Our representative...
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CFO
Service and Support
We can go online and submit questions to the support people, and they respond. When we need quicker...
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CFO
Service and Support
CPSI has been great at supporting us during the COVID-19 crisis. They came out with software that...
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Manager
ROI / Cost (care and feeding)
CPSI charges for every little thing. There are always new upgrades and add-ons for the product, and...
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Manager
Functionality and Upgrades
Evident Thrive EHR is a bit cumbersome. There are a lot of clicks.
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Manager
Service and Support
CPSI has been top notch during the COVID-19 crisis. There haven’t been any letdowns.
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Manager
Future Outlook
CPSI is trying to roll out a web-based version of the product. I am really looking forward to that.
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Director
Other Observations & Comments
We used to have more personal service with CPSI. I used to have access to a dedicated health...
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Director
Other Observations & Comments
Things with CPSI work reasonably well from my perspective, but my perspective is really just...
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Director
Other Observations & Comments
I am not sure whether CPSI is part of our long-term plans. We are planning an evaluation in the...
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Director
Functionality and Upgrades
We don’t have any complaints against CPSI at this point. Everything has been working well.
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Director
Interfacing and Integration
We have had some interfaces with CPSI's software and some third-party programs in place for a long...
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Analyst/Coordinator
Functionality and Upgrades
We haven't received any training in quite some time. As far as I know, CPSI has not made any major...
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Analyst/Coordinator
Functionality and Upgrades
We are having to use two systems from CPSI. I don't like that; it is very confusing. Having to deal...
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CIO
ROI / Cost (care and feeding)
CPSI did a good job of supporting us through COVID-19 in terms of making a telemedicine product free...
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CIO
Technology
CPSI doesn't keep all of their promises because we are still waiting for things. I haven't seen any...
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Manager
Functionality and Upgrades
I hear good things from our people about the net trend of our accounts receivable. Our DNFB trends...
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Manager
Functionality and Upgrades
I think that CPSI is more comfortable working with different types of hospitals than we are....
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Manager
Functionality and Upgrades
Sometime next year, we expect appropriate use criteria to become a penalized regulation. We don't...
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Manager
ROI / Cost (care and feeding)
We don't really have to avoid CPSI's charges. There are customizations that we want to do, and we...
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Manager
Other Observations & Comments
The product works as promoted. It does what CPSI said that it would. Sometimes, the vendor's release...
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Manager
Interfacing and Integration
CPSI delivers new things, but these things don't always meet our needs. Sometimes, it seems like...
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Manager
Functionality and Upgrades
CPSI releases patches to the system when necessary. There isn't really a timed-release schedule. In...
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Manager
Service and Support
If we want to print things like list bands and labels, we have to set our printer up in a specific...
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Director
Service and Support
CPSI did a good job of supporting us during the COVID-19 crisis. They have been very responsive. The...
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Director
Lessons Learned
CPSI eventually keeps their promises. They are a little slow to respond or resolve issues. The...
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Director
Functionality and Upgrades
When we have issues, CPSI often waits to fix anything until the next quarterly update. We are...
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Director
Service and Support
CPSI has a really good website. We can submit questions and problems online. We have had issues with...
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Manager
Service and Support
When it comes to the vendor’s support through the COVID-19 crisis, I would give the highest score....
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Manager
Functionality and Upgrades
I would have to ask my staff about the quality of training; there have been some complaints. There...
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Manager
Interfacing and Integration
The product doesn’t meet all our needs. We have some work to do regarding interoperability.
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Manager
Service and Support
I would give CPSI’s support the highest score. Even if CPSI can’t solve our problem, they are quick.
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Director
Functionality and Upgrades
I am not the biggest fan of CPSI. They never really upgraded the nursing documentation side of the...
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Director
Relationship
We did a SWOT analysis that was fairly thorough, but CPSI's follow-up to the analysis wasn't great....
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Director
ROI / Cost (care and feeding)
We feel nickel-and-dimed by CPSI because of the way they manage their fees. If we add a piece of...
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Director
Technology
We paid a boatload of money to get the new meaningful use bundle, and then we found out that not...
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Director
Technology
When I hire a nurse, it takes me four to six weeks to teach that person how to run the computer...
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Director
Other Observations & Comments
CPSI was probably on the lower side for cost. Money was never a question with the vendor. I wasn't...
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Manager
Functionality and Upgrades
Evident Thrive EHR stinks. It is horrible, and I hate it. Whoever built the system has never worked...
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Manager
Implementation and Training
When CPSI set us up, they didn’t even set us up all the way. We have to do things ourselves, but...
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Manager
Other Observations & Comments
CPSI’s support quality depends on who we get. I deal directly with a manager most of the time. If...
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Manager
Lessons Learned
I would not recommend Evident Thrive EHR. Unfortunately, we are stuck with it, so it is in our...
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Manager
Functionality and Upgrades
The quality of the product is good, but there are things that CPSI needs to do to improve it. There...
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Manager
Relationship
I have only dealt with one executive at CPSI, and that person was great. That person helped me.
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VP/Other Executive
Technology
The system is a hybrid model, and we can add full electronic capabilities to it. We are in the...
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VP/Other Executive
Functionality and Upgrades
The reporting capabilities in the product are weak. The vendor has ad hoc reporting where we can...
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VP/Other Executive
Relationship
The vendor is not totally a partner, and that has been frustrating. The vendor comes out with...
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VP/Other Executive
Functionality and Upgrades
The vendor came out with a new executive dashboard module that we can buy and add on to. That looks...
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VP/Other Executive
Future Outlook
The product is potentially part of our long-term plans. If we find out the vendor's other physician...
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VP/Other Executive
Functionality and Upgrades
The system is difficult to learn and build. It is difficult to enter notes, track cost...
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VP/Other Executive
Implementation and Training
The system is easy to use but is difficult to learn and teach because of the navigation tools. Once...
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VP/Other Executive
Relationship
The vendor charges for every little thing. We have zero executive involvement. I have never talked...
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CIO
ROI / Cost (care and feeding)
CPSI tends to nickel-and-dime us for every little thing, and that can really add up for a facility...
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CIO
Functionality and Upgrades
There are security shortcomings with Evident Thrive EHR. When I have to run a PHI report on an...
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CIO
Interfacing and Integration
For the most part, CPSI is an okay vendor. Integration is my preference as opposed to having a bunch...
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CIO
Implementation and Training
We just implemented Evident Thrive EHR, and that didn’t go well for us. There were a lot of...
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CIO
Other Observations & Comments
I have physicians who have used Epic's system, and I have heard from more than one physician that...
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Manager
Implementation and Training
The vendor has a lot of online training, and all the other training is pretty much required to be...
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Manager
Functionality and Upgrades
Most of the product looks like it was built in the 1990s. The interface looks very old, and there...
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Manager
Service and Support
The vendor is more reactive than proactive. I don’t ever hear anything from the vendor executives or...
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Director
Relationship
I have been with CPSI for a long time. I also know every single one of their executives. They are...
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CFO
Service and Support
With CPSI support, most of the time, the first support person we get ahold of on the front end gives...
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CFO
Functionality and Upgrades
CPSI is a bit slow with keeping up on regulations and changes. That is frustrating when we deal with...
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CFO
ROI / Cost (care and feeding)
We get information on programs, and then we are told they will cost us and that there are things we...
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CFO
Interfacing and Integration
The integration between different areas is going well. There is no perfect software solution out...
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CFO
Other Observations & Comments
If going through the hassle of retraining on an EHR wouldn't cost me an arm and a leg, I would maybe...
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Director
Service and Support
The biggest concern or issue I have with CPSI is their customer service. It is sometimes difficult...
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Director
Interfacing and Integration
It is a little hard to interface with Evident Thrive EHR. I have heard that it is a little more...
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Director
Other Observations & Comments
If the decision to purchase the system again were up to me, I would definitely shop around. My...
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Director
Functionality and Upgrades
The system is just a little cumbersome when it comes to the nursing module, the physician module,...
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Manager
Functionality and Upgrades
The vendor should be putting their efforts into testing for bugs. The vendor just needs to get...
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Manager
ROI / Cost (care and feeding)
It is hard to say whether I would buy the system again because the problem is Evident Thrive EHR is...
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Manager
Relationship
When it comes to executive involvement, when hospitals are having massive issues with software, the...
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Manager
Functionality and Upgrades
With EHRs, we have millions of data points, and we have to track and report all of those. Evident...
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Manager
Service and Support
CPSI has been doing some things in response to COVID-19. They released templates for the doctors and...
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Manager
Functionality and Upgrades
A lot of people don’t like the system. I think the biggest problems a lot of people have are with...
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Manager
Service and Support
We call the vendor a lot. Their support is pretty good. The support people at least talk to us. We...
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Director
Functionality and Upgrades
Physician usability would probably be the biggest issue. We use CPSI's software in our specialty...
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Director
Other Observations & Comments
We are going to have CPSI's solution for a few more years, but if I could be out in a couple of...
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Director
Functionality and Upgrades
CPSI was supposed to come out with things to help with the clinician documentation and clinician...
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Director
Implementation and Training
Overall, I give the vendor a good rating for their implementation services. They sent a lot of...
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Director
Relationship
The vendor's executives get involved. They haven't really done much, but they do get involved.
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Director
Technology
We were really excited about a lot of the changes that the vendor said they were going to come...
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Director
Functionality and Upgrades
If I want to send a patient chart electronically, the only way I can do that is by exporting the...
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Director
Functionality and Upgrades
One of my big pushes with the vendor is around meaningful use. I have to send a summary of care...
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Director
Interfacing and Integration
The system is definitely better and cleaner for the physicians. The problem is CPSI doesn’t have the...
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CIO
Functionality and Upgrades
The system is arduous, but I understand it. It provides everything from the payroll side to the EMR...
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CIO
Service and Support
We weren't notified of a requirement until a couple of weeks before the due date. There wasn't...
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CIO
Implementation and Training
The way that CPSI implemented their program did not do us a service at all. The experience was...
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CIO
Future Outlook
CPSI is absolutely not part of our long-term plans. Actually, we tried to get rid of them a couple...
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CIO
Other Observations & Comments
CPSI somewhat keeps their promises. They attempt to. When it comes to the product working as...
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CIO
Other Observations & Comments
CPSI says that they are going to deliver new technology, so I would say that they try. They do say...
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CEO/President
ROI / Cost (care and feeding)
CPSI charges us for some things, but they aren’t hugely transactional in every little thing. While...
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CEO/President
Functionality and Upgrades
CPSI thinks that their EHR works a lot better than it does, and they think that they have a more...
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Analyst/Coordinator
Functionality and Upgrades
We have many funny little problems that are occurring. When we do an upgrade, something else goes...
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Analyst/Coordinator
ROI / Cost (care and feeding)
CPSI nickel-and-dimes us. The doctors can prescribe electronic prescriptions currently, but there is...
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Analyst/Coordinator
Other Observations & Comments
CPSI has been working on their system for quite a few years, and that is simply because there is so...
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Analyst/Coordinator
Functionality and Upgrades
Evident Thrive EHR meets all of our needs, but it requires a lot of input from the hospitals in...
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Analyst/Coordinator
Functionality and Upgrades
To get Evident Thrive EHR's quality measures to work correctly, one would have to have a master’s...
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Analyst/Coordinator
Service and Support
CPSI's support is very good in terms of calling us back, getting everything down, and submitting it....
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CIO
Functionality and Upgrades
We have grown dramatically and have felt the growing pains with Evident Thrive EHR. We have looked...
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CIO
Interfacing and Integration
CPSI is connected to CommonWell, but we don't use all of the CPSI programs. Those programs just...
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CIO
Other Observations & Comments
We have been very successful with CPSI's products, but we have been successful because we have made...
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CIO
Lessons Learned
CPSI's system is inexpensive, but my recommendation of the system is contingent upon the size of an...
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CIO
Functionality and Upgrades
We have a great relationship with CPSI, but the product hasn't quite met our current needs. Although...
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CIO
Functionality and Upgrades
We haven't rolled out CPSI's notes system because there is no ability to distribute information...
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CIO
Functionality and Upgrades
CPSI's patient accounting system has worked pretty well for us over the years, but the vendor really...
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CIO
ROI / Cost (care and feeding)
We have had great success with the CPSI product. We are one of the most financially secure hospitals...
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CIO
Other Observations & Comments
Sometimes I feel nickel-and-dimed by CPSI. That is not their fault; the federal government keeps...
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CIO
Relationship
CPSI has not kept their promises. There are still promises that I hope they will keep. I guess they...
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CIO
Future Outlook
We may evaluate things down the road, but there are no plans to actively change products at this...
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COO
Functionality and Upgrades
The vendor's ad hoc reporting is terrible; their executive reporting and data mining are not good at...
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COO
Functionality and Upgrades
The patient accounting process is fairly difficult for the registration clerks. It is fairly in...
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COO
Functionality and Upgrades
I would like to see some improvements in the faxing system and in the reporting.
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COO
Sales and Contracting
What bothers me is when CPSI sells a new system, they will pad the install with modules that nobody...
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COO
Functionality and Upgrades
The solution has been received pretty well. I think the physicians like it. And the vendor is making...
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COO
Service and Support
The vendor's support team is very responsive. We have a CSM who answers every time I call and who...
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COO
Implementation and Training
I felt like the vendor's implementation team wasn’t very knowledgeable. Those people didn’t do a...
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COO
Technology
CPSI is still using faxing. When they installed the system, they installed 56k modems to a regular...
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COO
Sales and Contracting
Every time we need an interface, there is an interface charge, and then there is a monthly support...
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COO
Interfacing and Integration
Interfacing everything with CPSI's system was really difficult.
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COO
Functionality and Upgrades
Our A/R days are still really high. My current organization has had a harder time than other...
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COO
Implementation and Training
I have a lot of experience with CPSI in various hospitals. My current facility is early into things....
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Director
Service and Support
CPSI’s executive team is always around. That is probably because of our relationship with the team....
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Director
Other Observations & Comments
Population health is a big open question. CPSI still hasn’t given us a date on when we are going to...
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Director
Functionality and Upgrades
From a product standpoint, the ambulatory side is growing and getting better. On the acute side, the...
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Director
Interfacing and Integration
The ambulatory and acute sides are integrated seamlessly. Our physicians love that. And that is also...
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CIO
Relationship
I haven't seen the vendor be proactive ever in my life. The vendor executives are not involved. I...
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CIO
Service and Support
CPSI can't keep up with the technology that they have. I recently opened a ticket, and the support...
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CIO
Relationship
CPSI is not delivering what they are promising. Our CPSI representative gives us a speech about the...
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CIO
Service and Support
CPSI doesn’t have a project manager or any new implementation yet. They don't have somebody that can...
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CIO
Functionality and Upgrades
CPSI promised that the move to Evident Thrive EHR would be much better and that if we had any...
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CIO
Other Observations & Comments
I guess we are getting what we pay for, but I would not recommend the system to others. I am fine...
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CIO
Relationship
CPSI went through the installation, and on a day where all of the people involved were around the...
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Director
Functionality and Upgrades
Overall, the system works pretty well. We recently installed the clinic package, and that seems to...
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Director
Future Outlook
I predict that our satisfaction with the system may be a little higher over the next year. The...
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Director
Lessons Learned
It is hard to find or pull data that we need out of the system unless we are thinking ahead. When we...
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Director
Service and Support
CPSI has been really responsive. Sometimes we don't get the answers we want, but the vendor always...
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Director
Functionality and Upgrades
The vendor has had this ambulatory system for years, and they have spent a lot of time rebuilding...
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Manager
Relationship
CPSI does not keep their promises, but they have gotten better. It would be better if our software...
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Manager
ROI / Cost (care and feeding)
CPSI has done pretty well with our fees; we have had some upgrades that we have had to pay for but...
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Manager
Other Observations & Comments
CPSI has a plan of their own to go to a completely different platform, so we are waiting to see what...
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Manager
Functionality and Upgrades
I don't know whether the system's ease of use comes from our own workarounds because we have learned...
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Director
Relationship
We have an account manager who visits us regularly. If we have any issues, we call in the fix, and...
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Director
Functionality and Upgrades
The vendor is doing well. They help us with some things because we don’t have the staff. On the...
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Director
Service and Support
The vendor is moving toward improving the financial side, and I am not sure that I want that. I am...
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Director
ROI / Cost (care and feeding)
CPSI doesn’t avoid charging us for every little thing. We pay CPSI a lot of money.
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Director
Other Observations & Comments
Our initial training years ago was a little rocky, but we were going on the new system. The vendor...
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Director
Other Observations & Comments
If the vendor updates everything so drastically that I don’t like it, I can’t give them a higher...
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Director
ROI / Cost (care and feeding)
I wouldn't say that the vendor avoids charging us for every little thing because there are some...
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Director
Functionality and Upgrades
I have used the product for decades. I have used other systems, but those systems weren't nearly as...
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Director
Service and Support
The vendor has great representatives. I couldn't have asked for a better representative than the one...
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Director
Functionality and Upgrades
The system is user friendly. I am really used to it, and everything is easy. I can't think of...
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CIO
Relationship
We have been with American HealthTech for a while, and I have seen them get so much better over the...
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CIO
Service and Support
We have been able to give CPSI input on their functionality, and they have been meeting our needs...
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CIO
Interfacing and Integration
Interoperability is huge, and something that CPSI should focus on. They should also be realistic...
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CIO
Future Outlook
If I were to look through my rose-colored glasses, I could see my satisfaction with CPSI over the...
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CIO
Future Outlook
CPSI’s EHR is getting much easier to use. There are little features that it didn’t have before that...
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CIO
Sales and Contracting
At one time, we would have said that CPSI nickel-and-dimes. However, I do not feel that they charge...
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CIO
Other Observations & Comments
American HealthTech is pretty good in terms of interoperability with a couple of different areas in...
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CIO
Future Outlook
CPSI is in the middle of updating and bringing their old product into the American HealthTech work...
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CIO
Technology
American HealthTech is very easy to use, but there are a few times where it drags during the day. We...
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CIO
Service and Support
We have great confidence in our CPSI representative, I have that person's phone number, and that...
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CIO
Interfacing and Integration
With American HealthTech, interoperability is sometimes a challenge. CPSI is still trying to mesh...
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Director
Future Outlook
Evident Thrive EHR lacks a lot, and it really limits us. We have grown, and CPSI hasn't grown with...
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Director
Functionality and Upgrades
CPSI doesn't have an ED system, so we have to have a different system for our ED. We would like to...
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