Evident Thrive Suite
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Future Outlook
We don't use Evident Thrive EHR in some of our departments anymore. Instead, we have moved on to...
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Implementation and Training
CPSI was good during our implementation. They had people on-site.
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Technology
The vendor still has some old platforms. I don't know much about computers, but I know that Evident...
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Interfacing and Integration
CPSI's system doesn't integrate well with other systems. We can't hook our IV machines up to it to...
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Functionality and Upgrades
CPSI's ER solution isn't satisfactory for ER physicians. When it comes to ER solutions, physicians...
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Service and Support
I have submitted support tickets for the product that have been open for many days. If I don't do...
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Future Outlook
The sad reality is that when the vendor knows that we are not going to be renewing the contract,...
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Functionality and Upgrades
I haven't had any struggles with Evident Thrive EHR, but I only use it in a limited capacity. The...
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Service and Support
The vendor’s service is very good. When we put an issue in with the support team, they get back to...
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Relationship
CPSI does not nickel-and-dime us. We have a contracted set rate, and everything is included.
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Relationship
CPSI doesn’t keep all of their promises, unfortunately. After all of the years that we have been...
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Implementation and Training
CPSI offers self-led training materials. The vendor bypasses initial and ongoing training by giving...
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Functionality and Upgrades
The product uses COBOL for its computer programming. The system is clunky. From the technical IT...
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Service and Support
Of all of the vendors that we work with, CPSI has the best customer support.
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Functionality and Upgrades
We had some issues with CPSI putting out products before the products were fully developed. Once the...
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Other Observations & Comments
CPSI needs to continue to develop their product. They need to make sure that things are more...
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Future Outlook
The nursing portion of the product is not quite developed to its full potential. CPSI is working on...
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Relationship
We haven't had a good partnership with the vendor for a few years, but we are happy with the...
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Relationship
I like that Evident Thrive EHR is an affordable all-in-one EMR that handles a little bit of...
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Service and Support
We have a customer support person, and that person is our liaison for issues that need additional...
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Functionality and Upgrades
It would be really nice if the vendor offered functionality for one of our specialties and improved...
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ROI / Cost (care and feeding)
We pay a setup fee and then a monthly service fee for each module that we buy. And if we are using...
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Technology
The Evident Thrive Patient Management app is user friendly. It is a canned program and is easy to...
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Functionality and Upgrades
When CPSI does an update, the update usually breaks something that was fixed in a previous update....
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Interfacing and Integration
Evident Thrive Patient Management doesn't play well with other software systems that are not from...
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Interfacing and Integration
My biggest complaint is that I can’t get any information out of the system. In today’s environment,...
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Service and Support
As far as support goes, the first support person that takes our request very rarely understands what...
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Relationship
CPSI periodically has updates, so sometimes when we sign in, all of a sudden something will change,...
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Functionality and Upgrades
When we purchased Evident Thrive EHR, we expected a lot more functionality, but we ran into problems...
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Implementation and Training
When CPSI implements a new product, I want it to have all the functionality in it that is promised....
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Relationship
I feel that CPSI is taking strides to make their system better and to compete. The vendor has done a...
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Implementation and Training
We have to search for the training ourselves, but CPSI puts a lot of information out there.
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Future Outlook
I would like the vendor to update the system so that it doesn't go into so many different-looking...
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Interfacing and Integration
We are incorporating certified clinical documentation specialists (CCDs) into our EHR platform....
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Service and Support
There is some functionality that is needed due to a mandate that was supposed to be out at the...
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Service and Support
The vendor implemented a new system for physician documentation; however, it was lacking in...
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Interfacing and Integration
Our C-CDA documents aren’t located in a spot that can easily be accessed even though that is the...
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Interfacing and Integration
Our implementation wasn't the best. I still don't feel that we are entering the documentation where...
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Relationship
Someone from the vendor comes out periodically, and that is our salesperson. They do a really nice...
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Service and Support
CPSI has improved their customer service team over the past few years. The team gets back to us in a...
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Relationship
CPSI's timetable for when they come through is a little behind. Getting something implemented takes...
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Functionality and Upgrades
The software is very outdated. The only patient management changes are from regulatory changes. A...
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Service and Support
The person I talk to about our issues is condescending, short, and rude almost. Some of the support...
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Implementation and Training
CPSI makes videos, and they have a place where we can do learning. The problem with that resource is...
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Functionality and Upgrades
Things are not very good right now. I am rebuilding, building, and rebuilding things because CPSI...
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Technology
CPSI released a web client, a URL-based thing that is not built. They have one workflow mostly done,...
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Functionality and Upgrades
We had to do another rollout for the note-taking functionality for providers. CPSI wasn’t supporting...
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Future Outlook
We are leaving CPSI because their product is a little out-of-date. We don't have the product in some...
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Service and Support
Part of the problem with CPSI is their support. The quality of support often depends on who gets our...
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ROI / Cost (care and feeding)
CPSI's product is a lot cheaper than some other companies, so we are getting our money’s worth.
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Functionality and Upgrades
There are often problems with the upgrades. The vendor knows about the problems, but the vendor lets...
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Functionality and Upgrades
There are often little glitches for the end users where the product takes a long time to process...
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Functionality and Upgrades
CPSI lets us know when there is going to be an upgrade, and they send out something that tells us...
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Interfacing and Integration
The CPSI product is outdated, and it needs better integration. We would like the product to...
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Functionality and Upgrades
We have been having some issues with our EHR lately. It has been going down. That may be an issue...
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Relationship
When we had problems, we were supposed to write them down or let the trainers know. If I had a...
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Technology
Evident Thrive EHR is a disaster. I have used a lot of systems in my career, and this system is by...
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Implementation and Training
We only got a couple of hours' worth of training on the system. The vendor sent a team of people who...
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Functionality and Upgrades
The system that the providers use versus the system that the nurses use, particularly those in the...
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ROI / Cost (care and feeding)
Before we went to CPSI, I could easily see twice as many patients in a day as I do now; I am seeing...
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Relationship
At one point, the vendor had a lot of turnover, so we got a whole new team of people who had no idea...
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Lessons Learned
We knew within the first few weeks that we were not going to keep Evident Thrive EHR. Our providers...
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Functionality and Upgrades
On the clinical side, we were excited about what the EHR would provide, but the main people who...
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Implementation and Training
The vendor's implementation team didn't really provide as much of a benefit in terms of training as...
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Functionality and Upgrades
The vendor calls the EHR a single solution, but it is not. With an actual single solution,...
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Functionality and Upgrades
We have had a really good experience with Evident Thrive EHR. The system requires a lot of clicks,...
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Functionality and Upgrades
I am sure there are a ton of things that CPSI could improve, but one thing we have issues with is...
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Implementation and Training
Besides our initial implementation, which was many years ago, we have not had anybody from the...
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Lessons Learned
For anybody that is working in a clinic as opposed to a hospital, I would tell them that they really...
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Future Outlook
The product is not part of our long-term plans. There is no definite date or determination to...
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Functionality and Upgrades
The EHR is very antiquated. It is not up to speed with some of the other EHRs that are available out...
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Service and Support
Typically if we have any issues, we will just put in a ticket, and then somebody from CPSI will...
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Relationship
CPSI is a partner to our hospital. The vendor has worked to support our hospital's initiative and...
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Functionality and Upgrades
The solution isn't easy for end users. It is definitely something that users will have to adapt to...
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Relationship
I am sure there are a lot of things we are not using in Evident Thrive EHR. I think the biggest area...
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Relationship
CPSI keeps most of their promises. Their support team gets back to us in a timely manner, and we...
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Functionality and Upgrades
I am satisfied with what I need to do in Evident Thrive EHR. I can get to where I need to go. I use...
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Future Outlook
Sometimes Evident Thrive EHR is a little clunky in places. There are too many pages we have to go...
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Interfacing and Integration
The solution is a closed system. If we want it to bring data into the system, we have to have...
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Functionality and Upgrades
Some of my favorite things about the system have been the ability to get into the system on the...
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Functionality and Upgrades
Off the shelf, I would like to be able to read vendor barcodes in the system. That would be nice....
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Implementation and Training
We received good training from Evident for our patient management system. They explained how things...
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Relationship
My representative on the materials side is really good. They are good at contacting me, walking me...
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Functionality and Upgrades
It is super easy to start up with CPSI and to get the system going. American HealthTech meets all my...
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Relationship
We had senior CPSI programmers reaching out after the implementation. CPSI assigned us one point...
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Functionality and Upgrades
CPSI did some formatting on their reporting, but we actually liked the new reports less than the...
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ROI / Cost (care and feeding)
Some of the reporting features that CPSI has in their BI platform would be nice to have integrated,...
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Functionality and Upgrades
The A/R side of the system is horribly time consuming. I wish we were still working in our old...
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Functionality and Upgrades
In our previous system, we could reference a list when we were coding or entering charges. We could...
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Service and Support
For the first couple of weeks, CPSI was there to support us. They would help us through any...
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ROI / Cost (care and feeding)
I don’t know how much we paid for Evident Thrive Patient Management, but I am sure we paid a lot...
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Functionality and Upgrades
Evident Thrive Patient Management has a lot of problems. We recently moved from another CPSI...
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Interfacing and Integration
CPSI's system integrates our time and attendance information with our payroll and our general ledger....
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ROI / Cost (care and feeding)
When CPSI prices things, their prices aren't all-inclusive. A customer will buy one of their...
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Implementation and Training
The vendor could be a little more responsive to their customers' training needs. They seem to rely...
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Functionality and Upgrades
Evident Thrive EHR and 3R Management Suite could be included in the same product. The potential for...
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Functionality and Upgrades
I like that the billing process produces claims in a simple way. The downside is that sometimes a...
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Functionality and Upgrades
I would like to see CPSI work harder on modernizing their platform. The vendor has been working on...
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Relationship
CPSI’s executive engagement has gotten worse over the last few years. CPSI’s executives used to be a...
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Other Observations & Comments
CPSI tends to charge us for every little thing, but they have an affordable model for small hospitals....
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Implementation and Training
The vendor’s intentions are good, but a lot of their rollouts for new products take a very long time...
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Service and Support
CPSI’s service is adequate but could use some improvement. After-hours service is always a challenge...
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Functionality and Upgrades
Overall, the product meets our needs. It doesn’t have all the bells and whistles and functionality...
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Implementation and Training
The training for Evident Thrive EHR was not good. I find myself not knowing enough about the system,...
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Service and Support
Getting support for Evident Thrive EHR is difficult because we get a different answer from each...
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Service and Support
If I have a question about how to do something in Evident Thrive EHR, I can usually get someone from...
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Technology
The CPSI software that we use for our EHR is very outdated. It looks like DOS, and there are very...
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Functionality and Upgrades
It took us well over a year to learn everything, and we are still learning, but we actually had...
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Functionality and Upgrades
I would not purchase American HealthTech in its current state. If the product was greatly improved,...
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Interfacing and Integration
American HealthTech is very behind the curve. We wish it had a lot more interconnectivity with...
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Future Outlook
We are replacing American HealthTech because we don't feel comfortable with the level of support we...
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Technology
CPSI's system has an extreme amount of downtime. Every time we have an update, surprise problems pop...
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Future Outlook
I don't think we will be involved with CPSI in the near future. CPSI just cannot offer us the...
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Functionality and Upgrades
Our facility has kind of outgrown CPSI's system, so we have a lot of challenges with it. The system...
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ROI / Cost (care and feeding)
The CPSI system is really affordable.
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Functionality and Upgrades
I manage the CPSI software, and it causes grief for a lot of other people and me. When we first...
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Functionality and Upgrades
I have heard a lot of grumbling through my patient financial people that they are having problems...
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Functionality and Upgrades
I can’t get to my nurses' notes easily. Someone might ask why I need to see their notes, but the...
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Lessons Learned
Our type of organization cares for a large portion of the population. It is really important that...
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Win/Loss - Why they were selected (by current clients)
The decision to switch to Evident Thrive EHR was not made by the medical staff. Our internal...
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Implementation and Training
We never had demonstrations of the system until a few weeks before we went live, and we didn’t get...
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Implementation and Training
There wasn’t good buy-in with the system from the start. We had a few hours of training, and that...
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Implementation and Training
We brought our concerns to our leadership and were told that the vendor could provide more training....
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Service and Support
The vendor wanted us to write down all the problems we were having, so we did. We had pages and...
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Functionality and Upgrades
There are a lot of problems in our inpatient unit. The system is not safe. We have had several...
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Sales and Contracting
Some providers still don't have the access they need to appropriately document the care they...
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ROI / Cost (care and feeding)
The number of patients I can see per day has been cut in half because of this system. Our revenues...
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Relationship
Every individual from CPSI who helped build the system has left the company, so we don’t have anyone...
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Relationship
We always work with new people from the vendor, but those people don't understand finance and...
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ROI / Cost (care and feeding)
I don’t want to see another hospital get into the same situation we are in. If we hadn’t gotten...
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Functionality and Upgrades
Safety is a major issue in the system. Almost every EHR has functionality that checks whether a...
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Relationship
We are on a path to separate from CPSI. We may have challenges with migration and archiving, and I...
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Lessons Learned
If we were a new, smaller, rural community hospital, we might buy Evident Thrive EHR again. It would...
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Lessons Learned
We have used the product for such a long time. The consensus here is that it was a good product when...
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Functionality and Upgrades
We regularly do updates. That happens probably monthly, and it is relatively painless. I would think...
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Functionality and Upgrades
The last couple of upgrades from CPSI have lowered our satisfaction. One of the big ones was where...
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Interfacing and Integration
Technically, CPSI has modules available that would potentially support our integration goals, but we...
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Functionality and Upgrades
We have to get our brain prepared to be saying things in pig latin for the next few words and...
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Future Outlook
CPSI is not strong in delivering new technology that meets our needs. They offer technology, but we...
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ROI / Cost (care and feeding)
For the low cost that we are paying for CPSI's software, the business is running, the record works,...
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Technology
CPSI is solid. Their software is old-school programming that has a lot of resiliencies behind it. We...
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ROI / Cost (care and feeding)
CPSI is trying to run ad hoc reports to readily get out some of the metrics information we use, but...
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ROI / Cost (care and feeding)
CPSI is familiar with small hospitals and understands these hospitals' limited resources and staffs....
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Service and Support
CPSI's weaknesses include new technology and support. Their weakness with support could be because...
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Relationship
CPSI expects us to go to their website and read needed information about accounts payable or...
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Other Observations & Comments
There are some other software programs, like MEDITECH's, that would be more functional for us, but...
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ROI / Cost (care and feeding)
We are overcharged by CPSI and get some surprise bills sometimes.
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Implementation and Training
For training, CPSI wants us either to send people to them or to have people go online and teach...
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Interfacing and Integration
The main challenge we have with integration is taking things from another product and putting those...
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Relationship
When we are trying to get something resolved, the vendor points fingers too much and then doesn't do...
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Service and Support
CPSI doesn't listen. The first person we call for support has a canned answer and doesn't really...
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Implementation and Training
CPSI’s implementations are not absolutely stellar. And also with what the pandemic has done to us,...
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Service and Support
With executive involvement at CPSI, when we pose dilemmas, CPSI's people typically say they will...
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Functionality and Upgrades
We do a lot of free texting for documentation in CPSI. There are templates that can be built, and...
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Functionality and Upgrades
Overall, the CPSI suite of products works well. I have used the software at several small hospitals....
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ROI / Cost (care and feeding)
The thing that has always been attractive to smaller facilities of lower to moderate revenue streams...
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Relationship
Rather than being a full development of their own products company, CPSI seems to have started...
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ROI / Cost (care and feeding)
I wouldn't consider CPSI a partner. They are strictly a vendor. A true partner would be here on the...
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Functionality and Upgrades
In the inpatient realm, CPSI's software works adequately, and we can document what we need. The...
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Functionality and Upgrades
On one of the specialty sides though, the software is not very friendly. It hasn’t completely met...
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Functionality and Upgrades
The doctors flat out said if they have to use CPSI's software on the ambulatory side, they are not...
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Service and Support
Our interactions with CPSI’s support team have been beneficial. They also interact with us to work...
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ROI / Cost (care and feeding)
CPSI is very much the typical IT technology organization that charges if they see that there is a...
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Technology
I would really like CPSI to become innovative with their product and not be so far behind the other...
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Service and Support
With CPSI, we cannot get somebody above the front-end support staff to respond. I would have kicked...
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Service and Support
CPSI’s frontline telephone support has gotten better in the last five years.
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Relationship
The most important thing with CPSI is that they are much more friendly when we speak to them now. I...
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ROI / Cost (care and feeding)
If CPSI can charge us for something, they are probably going to do it.
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Implementation and Training
CPSI has training material on their website. If we can find the right website and hunt and peck long...
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Technology
I want to be fair. CPSI's product is old technology. It can't do a lot of things that modern systems...
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Functionality and Upgrades
From a patient accounting perspective, I want to be able to extract data better or in a more...
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Technology
CPSI needs to move the product at least to the 2000s and get it out of the 1970s.
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Technology
CPSI's product is a batch model, so we have to build a file and then run a report, and those things...
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Future Outlook
If somebody wants a black box, Evident Thrive EHR is decent. The system can do most things that need...
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Functionality and Upgrades
CPSI seems to be reactive a lot of the time. Meaningful use was the big push. Now, they are trying...
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Future Outlook
We are in the process of replacing the product as part of an organizational shift to move to an...
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Implementation and Training
American HealthTech does have educational material, but in my opinion, it could use improvements....
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Relationship
The vendor is upgrading and moving to their new web-based application. I appreciate that they are...
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Functionality and Upgrades
If the system were more intuitive or more consistent with how things were done, then users wouldn't...
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ROI / Cost (care and feeding)
There is a lot of financial value in Evident Thrive EHR. That is one of the big selling points. CPSI...
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Service and Support
CPSI could improve the availability of the support staff, especially for noncritical issues. There...
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Functionality and Upgrades
CPSI hasn't kept their promise on inventory control. That feature doesn't work, and that is a big...
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Implementation and Training
Implementation services are CPSI’s worst area. That area is brutal. CPSI's implementation...
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ROI / Cost (care and feeding)
The vendor does charge us for every little thing for the most part. They give us pretty good...
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Relationship
When the vendor upgrades the product, changes are made, and we often aren't given the full...
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Functionality and Upgrades
The product is easy to use because it is pretty self-explanatory if we just read through each screen....
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Future Outlook
The vendor is working on new technology. They are transitioning everything, and the process is slow,...
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Service and Support
At a certain level, the support is good. My sales representative is phenomenal. That person is very...
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Service and Support
The support requires us to always put in a ticket. Putting a ticket in for some things is okay, but...
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Relationship
I just have not been pleased with CPSI lately. I am a big CPSI fan and have pushed their product,...
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Functionality and Upgrades
We really like CPSI's product. Any software has faults, but we have been able to work through any...
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Relationship
CPSI listens to our concerns. We can show CPSI something that we think the software should do, and...
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Functionality and Upgrades
I wish that CPSI would allow us more freedom to create within the software. We have access to some...
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Implementation and Training
CPSI's training is fairly robust. They have continued to add things to the system over the last few...
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Functionality and Upgrades
The quality of CPSI's products hasn't been wonderful. I used to favor CPSI more than I do now. Over...
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Technology
CPSI is really trying to deliver technology to meet our needs, but I feel like they are still...
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Functionality and Upgrades
We are never the first to take new releases. We don't have time to manage the issues that CPSI's new...
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Service and Support
I have no qualms about CPSI's support. It is fabulous. I have never worked with a better support...
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Relationship
We hear from CPSI's executives, and the vendor's support people will sometimes take things up to...
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Functionality and Upgrades
CPSI launched a new patient portal, but it was a train wreck. They wouldn't let us go back to the...
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Future Outlook
We are looking at replacing certain systems and moving to a single solution. If CPSI were holding...
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Functionality and Upgrades
I know that CPSI pilots new things and does testing phases, but there has to be more that they can...
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Technology
CPSI keeps their promises in every area except one. A few years ago, CPSI said that they were going...
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Implementation and Training
CPSI doesn't do a great job of supporting us during implementations. The vendor needs to have a...
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Implementation and Training
CPSI's training piece is lacking. They established a client-success manager a couple of years ago,...
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Service and Support
When we have an issue, CPSI's technical support is wonderful. I have come to know their support...
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ROI / Cost (care and feeding)
American HealthTech is easy to navigate. The system is very user friendly and stable. CPSI upgrades...
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Implementation and Training
I don’t know that CPSI actually puts in a lot of time or effort or offers much training at all. The...
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Service and Support
CPSI recognized that internally, they were storing passwords in a way that wasn’t ideal, and they...
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Service and Support
The phone support is pretty tough because the support people will always direct us to open a ticket...
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ROI / Cost (care and feeding)
I almost never hear about one little charge with CPSI. Things are practically seamless in that...
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Relationship
A promise is a very committed agreement that we have made verbally, regardless of whether it is in...
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Other Observations & Comments
CPSI won’t be first on the list of my recommendations. If this solution is all an organization can...
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Functionality and Upgrades
We have had Evident Thrive EHR for a long time. We usually migrate to the vendor's newer systems....
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Relationship
Some of the best things about the solution are CPSI's customer service and executive involvement....
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Future Outlook
We are moving away from American HealthTech because we are looking for something that is simpler to...
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ROI / Cost (care and feeding)
On the financial side of things, I really like American HealthTech. It works great for me. We have...
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Relationship
One of the complaints I hear over and over again about American HealthTech is that they do not...
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Relationship
COVID-19 caused an impact that resulted in some deliverables not happening, but CPSI is still...
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Relationship
I didn't completely understand all of what was available with the product. I needed better...
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Interfacing and Integration
Anytime I need assistance with integration, CPSI is always right there. I have a couple of outside...
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Functionality and Upgrades
CPSI could improve their score by finishing all of the upgrades that they are currently working on...
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Relationship
CPSI reaches out to me all the time. If I need to talk to an executive, I can reach them day or night....
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Relationship
I don't like a lot of the things that changed when CPSI came along. I used to have a dedicated email...
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Service and Support
When I escalate issues to CPSI, I often get told that the system is working as designed. In my mind,...
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Other Observations & Comments
CPSI may have a couple of large customers left, but for the most part, CPSI caters to small...
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Functionality and Upgrades
There are issues with the software, and there always have been. CPSI is trying to make the system...
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Functionality and Upgrades
CPSI is building their new software a piece at a time instead of releasing it all at once, so we...
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Relationship
CPSI has an acute care system. When CPSI took over, the long-term care side took a back seat to...
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ROI / Cost (care and feeding)
CPSI is constantly delivering new technology for American HealthTech. The technology is excellent on...
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Implementation and Training
We are disappointed with the way CPSI has handled their customer service and some of their module...
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Interfacing and Integration
I have been disappointed with the integration between faxing and labs and the inability to connect...
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Relationship
Some of the customer service representatives at CPSI aren't quick to respond to issues. Our IT...
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Lessons Learned
Someone who is looking at American HealthTech should know that it does not have the MDS regulatory...
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Functionality and Upgrades
I don't like the program at all. It is the worst system that I have ever worked on. I have to go...
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ROI / Cost (care and feeding)
CPSI has been buying other vendors' products, trying to get those products to work in their suite of...
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Functionality and Upgrades
The system's denial aspect is spotty at best. Denials have to come back to the human side instead of...
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Lessons Learned
When a claim drops, it flows over to the solution and is scrubbed there. If it doesn't scrub up...
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Service and Support
CPSI's support people are very responsive. They get back to us quickly and deal with things.
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Functionality and Upgrades
I really like a few things in the system, like its reporting.
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Service and Support
The vendor's support isn't bad.
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Sales and Contracting
When we purchased the program, we were told that there would be a lot of updates and training...
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Functionality and Upgrades
Others who are looking into purchasing this system really need to look into its user friendliness....
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Functionality and Upgrades
The solution isn't very good or robust for our HR department, but it is okay. It isn't a true ERP...
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Functionality and Upgrades
Our ability to customize statements in the solution is a little lackluster. We get a lot of...
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Lessons Learned
Because of the turnover within our organization, we have to do constant retraining, and that is hard...
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Future Outlook
I don't expect our satisfaction with American HealthTech to drop at all. I think it is only going to...
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Implementation and Training
CPSI could improve the training by making it easier for staff members to understand. The vendor...
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Functionality and Upgrades
The ease of use depends on the user. Someone who is not familiar with the system may be frustrated...
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Interfacing and Integration
The product doesn’t integrate with other products in the market in our state.
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Service and Support
When we call or send in a ticket, the support people are cold and matter of fact. They think the...
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Relationship
One contact person does a good job of communicating or trying to solve a problem, though I don’t...
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Functionality and Upgrades
We use American HealthTech in our skilled nursing and assisted-living facilities. We do use some...
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Functionality and Upgrades
CPSI could improve their ability to mine the data. We have a lot of data available, but it just...
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