Cybersecurity Is Critical in Today's Environment
Evident Thrive Suite
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
User Commentary
Director
The vendor’s people know how to be hospitable and have nice get-togethers and great conferences....
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Director
CPSI has pretty good support. We can contact them every day. They have certain hours, but they have...
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Director
The product is not very intuitive, and it is glitchy. There are two different platforms for people...
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Director
We have to pay thousands of dollars for every new interface for Evident Thrive EHR. Even if CPSI has...
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Director
CPSI is located in a different time zone than we are. They don’t flex to meet the time zone needs of...
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Director
The vendor has got a lot more learning modules and a lot more options for training than they did...
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Director
Sometimes the product works as promoted, but not always. It might work, but it is not very good. I...
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Director
CPSI will always keep making us change the way doctors document. CPSI had one platform that worked...
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Director
There is secure messaging on the portal, and I can’t turn that off. We don’t use that in the clinic,...
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Director
My recommendation of CPSI to somebody would depend on their options. It just seems like there are...
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Director
The EHR is easy for me to use because I have used it for years. I know all the ins and outs. When we...
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Director
We don’t have any plans to change, although we wish we could. CPSI sold their platform as an...
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Director
The vendor always seems to be two steps behind what we are looking for. We were looking for secure...
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Director
Evident Thrive EHR doesn’t have the most up-to-date software. It was built in the early stages of...
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Manager
Our EHR is clunky and redundant. I wish that we had all of our patients' information in one place. I...
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Manager
I can find what I am looking for in American HealthTech. I don't have to do a lot in the EHR, but I...
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Manager
The service that we get from CPSI isn't as good as the service that we get from other vendors. I...
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Manager
I have seen other EMRs, and Evident Thrive EHR is definitely more simplistic, sometimes to a fault....
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Director
We wish Evident Thrive Patient Management was a less manual, less DOS-based system because we know...
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Director
The process for running reports is fairly manual. It usually takes a lot of manipulation in Excel to...
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Director
In some cases, supporting the system is very difficult because we don’t have someone who is actually...
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Director
During the time that I have worked with CPSI, I have found that when users stay in their line of...
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Director
We decided to stay with Evident Thrive EHR because everything that we need can be taken care of with...
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Manager
In a perfect world where we had a hundred million dollars, I would go with another vendor, but we...
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Manager
CPSI has been pretty good about delivering new technology lately. CPSI has also improved some things...
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Manager
If there is a real problem, CPSI's executives generally know about it pretty quickly. One thing that...
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Manager
CPSI's programming isn't really good. Things break constantly and cause persistent problems and...
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CIO
We pay a ton of money for the vendor's support. A lot of the time, we get people in our hospital...
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CIO
Evident Thrive EHR is very expensive. CPSI charges a maintenance fee for each individual hard drive...
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CIO
CPSI doesn’t do a good job of telling us what is new. They just put the information on the website...
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CIO
Evident Thrive EHR does not integrate well with any other system in this world. It works, but it has...
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CIO
We often have to maneuver in four or five screens to do something. The system is not granular. It is...
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CIO
It seems a lot of times the vendor will throw things out and throw some documents at us to learn on...
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CIO
I would like to see a total rewrite of the system. The vendor still basically has the same...
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CIO
For the most part, Evident Thrive EHR is a critical access hospital system. We just don't get enough...
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CEO/President
The only thing that was truly an improvement with CPSI was the materials management piece....
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CEO/President
CPSI has little pricing buckets, so when we pick up a new piece, they charge us for that. When CPSI...
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CEO/President
The system worked okay once we finally got it set up correctly. The ease of use is not bad, even...
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CEO/President
CPSI used to be known for their support services, but they have dropped considerably from where I...
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CEO/President
We lost a lot of money when we put in Evident Thrive EHR because it was not set up correctly, and it...
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CEO/President
Evident Thrive EHR is better than it was, but it was really bad to start with. The installation was...
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CEO/President
CPSI is supposedly doing an upgrade that is supposed to fix several things, but the majority of the...
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CEO/President
CPSI tries to keep their promises, but they can only control a portion of the work environment. They...
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CEO/President
Going through several different clicks to get to the appropriate spot to document in Evident Thrive...
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Director
Others looking at CPSI should understand the interface issues. We would never buy Evident Thrive EHR...
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Director
There are times when CPSI does upgrades that mess up other things. It just seems like we always have...
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Director
Unlike other systems, Evident Thrive EHR has no flags. If a vital sign is low, there is nothing to...
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Analyst/Coordinator
Any updates we have had have definitely been an improvement. The system does everything that we...
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Analyst/Coordinator
I have someone that I independently go to who is great. I can text or email them, and they are...
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CEO/President
The new upgrade is going to be big and a totally different animal. CPSI is trying to help us with...
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CEO/President
Some things in the system work pretty accurately and as intended, but others don't. With one product...
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CEO/President
If we reach out to CPSI's support people, they provide the necessary support, which is good. But we...
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CEO/President
Occasionally, there is a representative who calls us. Usually, they call on short notice to say that...
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CEO/President
We see more financial results than clinical results because financial results are black and white....
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CEO/President
I would tell CPSI to be mindful of what their competition is doing. If CPSI wants to be a player...
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CEO/President
I am always looking at other options. I will never be satisfied with the status quo. I have been...
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CEO/President
CPSI tries to keep promises, but in reality, they don't. They have webinars and discussions about...
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CEO/President
The nickel-and-diming that we have experienced is probably the nature of the beast. We have made...
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Director
The biggest thing when we were looking at the system was that we wanted to have an all-in-one system...
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Director
The product has been good for us. It is very easy to bring someone in and have them learn and pick...
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Director
The vendor always makes sure they fully understand our questions. They do a good job of trying to...
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Manager
We are looking for a solution to replace another system we work with. We may decide to keep CPSI's...
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Manager
I do not recommend CPSI. Their system is outdated. They have been working hard to get the...
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Manager
CPSI charges for any interface we need, even if the interface is with a system that we have or are...
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Manager
CPSI offers ongoing training. They have virtual training and some seminars. However, CPSI's training...
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Director
There are more robust systems out there. The report writer in CPSI's system could be a little...
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Director
The system is very easy to use. It is very easy to bring someone on and get them up and running on...
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Director
The vendor did a good job of training. When we bought the system, the vendor was here for quite a...
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Director
For what I have had to contact the vendor for and get in touch with them about, they have always...
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Director
For the type of facility we are, I would be likely to recommend the vendor to others. I know other...
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Analyst/Coordinator
There are too many clicks required in the solution to get the answers that we need. It is crazy when...
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Analyst/Coordinator
With the vendor, sometimes we have to play phone tag. But they resolve issues for us.
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Manager
For a long time, I have not had any issues where I have had to contact CPSI. When I do talk to them,...
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Manager
I love Evident Thrive Patient Management. It is very simple to register people, and the training is...
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CIO
CPSI has been moving into the hybrid cloud model where they are starting to use more modern...
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CIO
The training from CPSI is great. I really appreciate their follow-up. They do live training, and...
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CIO
I have had terrible struggles with the vendor. The only shining star of the vendor is their customer...
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CIO
The product hasn't changed in the past 10 years. I haven't seen any substantial development. The...
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CIO
We are looking at migrating the database out to the cloud. We bought another piece of CPSI software,...
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CEO/President
Overall, the staff here have been pretty satisfied with CPSI, at least initially. Over the past few...
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CEO/President
There are some members of my team who would say that CPSI absolutely keeps all of their promises. I...
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CEO/President
I feel like we are nickel-and-dimed by CPSI a little, and that is frustrating. Some of it is...
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CEO/President
CPSI’s updates have been nonevents, and I think that is a good thing. We have done some upgrades in...
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CEO/President
I will give CPSI credit. I feel like they are trying to be comprehensive and are looking for an...
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CEO/President
CPSI talked a big game about what the program could do, but as we learn more, ask more, or hear more...
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CEO/President
Some of my concerns are with the user interface. The feedback I hear from the users is unimpressive....
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Analyst/Coordinator
I don’t have any problems with the product. Things are going well for me. It seems like if I do have...
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Analyst/Coordinator
I assume that I would buy this system again. I have never looked at anything else, but I would...
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Analyst/Coordinator
We have had meetings with CPSI representatives when we have been trying to do different things, and...
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Analyst/Coordinator
When something is working, CPSI doesn’t really change it, but I think things could be more...
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Analyst/Coordinator
The product is pretty easy to use. I like it because we can fix any mistakes we make. I like that...
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Analyst/Coordinator
If I have a problem, I just call the support people. If they can’t get someone to help us right...
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CIO
We are at the end of our contract with CPSI, and they already told me some of the modules of the...
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CIO
CPSI only works regular business hours while other vendors have 24-hour support. When we call CPSI,...
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Director
Evident Thrive EHR's updates are seamless. I don't see them, and they either don't affect me or only...
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Director
When we have an issue with Evident Thrive EHR, it is usually a major issue that will hinder us for a...
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Director
CPSI tries to address issues as quickly as they can. They are always friendly and courteous.
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Director
We don't receive a lot of executive involvement. Things have to go up the chain, and it can take a...
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Director
As far as my specialty goes, I don't think that I would recommend Evident Thrive EHR to others. The...
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Director
We didn't get much training from CPSI for Evident Thrive EHR. That caught us a little off guard. The...
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Director
I don't always know how to get to things in the system because we have to follow pathways. The...
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Director
Evident Thrive EHR is fairly easy and repetitive to use. It doesn't require a lot of hard processes....
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Nurse
Our biggest problem with CPSI is that we have to cross over to other systems for some reports that...
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Nurse
I have had a couple of experiences where using CPSI's system was hard for what I was doing, but I...
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Nurse
We have a regular meeting with CPSI, and they have a person that joins the call. I would recommend...
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Manager
We use an outside vendor for electronic billing and denials management rather than going through...
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Manager
When we find things that aren’t working for us, we call CPSI, and they ask whether we have certain...
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Manager
From a billing standpoint, CPSI can generate customized statements for us, but otherwise, they send...
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Manager
At tax time, there is a nice little report that we can run when someone calls in and asks how much...
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CIO
We had a functionality issue that we asked CPSI to fix, but nothing ever got done. The executives...
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CIO
Since we have to use so many products outside of Evident Thrive Patient Management to accomplish...
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Director
Help desk issues have always been somewhat of a problem. Questions or problems can be a challenge to...
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Director
CPSI is okay. That is probably the best way to phrase things. CPSI isn't terrible, but they aren't...
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Director
I don't get nickel-and-dimed a lot. The only thing I would mention is that when we interface with a...
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Director
CPSI's support needs to be better. They need to talk to us more and find out what problems we have....
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Director
If there are updates, CPSI will send out a list of what is changing. That is pretty much all we get...
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Director
It will be a big change moving away from Evident Thrive EHR. I am not looking forward to the layers...
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Director
CPSI is very good at not nickel-and-diming. Most of the things that we invest in, such as new...
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Director
CPSI tries to keep their promises. When we get thrown government mandates that have deadlines, all...
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Director
Evident Thrive EHR's reliability is impeccable. I don't have any issues, and I never have problems...
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Director
When we don't have to use workarounds to make a product work, I consider the product to be good...
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Director
I have never had a bad implementation. CPSI does a good job of escalating problems. With CPSI,...
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Director
The vendor's portal has trainings, but there aren't videos. Other than what CPSI has provided on the...
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Director
Evident Thrive EHR is very user friendly for doing the basics. Everything is very quick and easy to...
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Director
CPSI has other modules available, but it isn’t financially feasible to get all of the components we...
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CEO/President
My recommendation depends on someone’s size, scope, and scale. I do think there are some pros to the...
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CEO/President
Evident Thrive EHR is easy for our providers and nursing staff to use. It is a robust and intuitive...
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CEO/President
Evident Thrive EHR was promoted to be good for smaller organizations, but over time, CPSI's costs...
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CEO/President
We are going through some organizational changes that could potentially mean that we don't have to...
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CEO/President
Integrations are one of my least favorite things about working with CPSI. It is difficult for...
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CEO/President
The training is mostly online. When we have any sort of changes with new modules, our people...
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Director
Evident Thrive EHR is easy to work through. The system walks users through each screen and the whole...
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Director
Everything happens so fast when we implement things, so it is hard to say where the gaps are....
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Director
I don’t think things are ever perfect, and we have had issues every so often. There are always...
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Director
Since Evident Thrive EHR is the only system we have ever used, we are familiar with it, and the use...
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Director
Eventually, CPSI keeps their promises, but that happens more slowly than we would like sometimes....
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Director
We do physician notes, and we are moving toward CPSI's notes platform for documentation. We are...
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Director
CPSI doesn't have a good ED system. We could have built something in Evident Thrive EHR for the ED,...
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CPO/CHRO
The product does what the vendor says it is going to do. It performs. If anything could be improved,...
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CPO/CHRO
We really like other products from CPSI. Evident Thrive EHR is now integrated with our management platform....
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CPO/CHRO
The implementation services were very good. The implementation took a lot of work, but it went very...
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COO
CPSI's system is ancient. It is not designed or supported for what the healthcare demands are. It...
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COO
CPSI’s system can’t do what a new system would be able to do, even after we dumped money into it. It...
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CIO
We had an incident where one module in the EHR did not perform its best. The product as a whole is...
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CIO
CPSI does promote interoperability. They try very hard to support our goals. I think they are at the...
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CIO
The upgrades are great. CPSI has been delivering them really well. I know their newer versions are...
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CIO
CPSI is having to go slow with bringing in new technology because they are having to chip away at...
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CIO
CPSI’s support has been excellent. They have improved that tremendously over the last few years....
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CIO
CPSI's level of executive involvement with us is skewed because of the type of relationship we have....
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CIO
When set up properly or used properly, Evident Thrive EHR does a good job of driving outcomes. The...
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CIO
We are not completely satisfied with receiving our money’s worth from CPSI because of some of the...
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VP/Other Executive
Evident Thrive EHR has never been part of our long-term plans. It has been terrible since the day we...
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VP/Other Executive
We get the minimum number of updates from CPSI. We aren't paying any of the upgrade charges because...
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VP/Other Executive
Trying to get CPSI to do any kind of interface is a terrible challenge. It takes time to get reports...
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VP/Other Executive
CPSI does a lot of updates. We also passed meaningful use with them. That isn't an issue anymore,...
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VP/Other Executive
I would like to become a paperless hospital. There are parts of what we do that we have to have a...
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Director
There were some additional interfaces that we needed even after we got Evident Thrive Patient...
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Director
The ongoing training is poor because the vendor expects everything to be done online where we can't...
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Director
Evident Thrive Patient Management is easy enough to use. CPSI has some really cool meaningful use...
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Director
Evident Thrive Patient Management is a very challenging system to work with. CPSI has...
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VP/Other Executive
I don't think CPSI's product is great anymore. The clinics aren't assimilated yet. It takes three...
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Analyst/Coordinator
CPSI is constantly sending out updates to fix problems. The only way to fix a problem is with an...
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Analyst/Coordinator
CPSI's customer service is good. The customer service people walk us through things when we call in....
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Analyst/Coordinator
There are a lot of things that CPSI didn’t train us on. I felt lost after the training, and I still...
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CFO
We know CPSI’s system is not perfect; there are drawbacks to any software. We also know the cost to...
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CFO
CPSI makes a lot of money from their maintenance fee. Some of it is ridiculous. We buy a new piece...
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CFO
We had to sign in to the web portal and find things we want to be trained on and take the time to...
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CFO
The ease of use depends on who we ask. The doctors are going to give a much lower opinion. They do...
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CFO
CPSI keeps the majority of their promises. Sometimes things are said, but there are...
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CFO
My most recent experience is trying to work on price transparency and realizing that nobody knew...
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CFO
We are trying to do an integration with a doctor group, and we have been working on that for months....
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Director
Evident Thrive EHR has plusses and minuses. CPSI is going through growing pains. They are making...
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Director
The positive part of being with CPSI is the cost. Evident Thrive EHR is pretty cost effective. It...
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Director
CPSI has great tech support. When we call in or put a web support ticket in, we get a call back...
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Analyst/Coordinator
Evident Thrive EHR is hard to access. When we are trying to look someone up in the system, we have...
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Director
If we were to go to a different contract with CPSI, the nickel-and-diming would go away. But for...
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COO
I have done several rollouts before, but CPSI's rollout was the hardest by far. CPSI's team was...
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COO
We have struggled with DNFB because we don't have a lot of coding. We don't use CPSI's coders; we...
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COO
CPSI supports integration pretty well. We have a lot of interfaces and a lot of integration with...
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COO
CPSI's support people are easy to contact and get ahold of, and the web support is pretty good....
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COO
The contract process took so long that there was a lag in between the time we started the...
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Director
I have seen some of CPSI's bills, and we pay a ridiculous amount of money, but that is the case for...
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Director
CPSI is pretty good about things with pharmacy and medication documentation. Some areas of...
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Director
We have been trying to get all of our staff to do more CPSI education so that we are all doing...
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Director
Evident Thrive EHR was terrible at first. Upgrading to the Thrive UX system has helped us appreciate...
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Director
CPSI needs to be rolling out updates and new technology a little earlier than they do. Sometimes,...
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Director
From enterprise-wide scheduling to charge entry, Evident Thrive EHR offers a lot of options for...
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Director
CPSI has done better with upgrades recently than they did before. We have a different senior client...
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Director
CPSI is a little more proactive in some areas than they are in others, and things need to be picked...
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Director
With Thrive UX, we have the opportunity to use CPSI's educational platform where there are all kinds...
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Director
Some features of Evident Thrive EHR work well, but there are some things that don't work how CPSI...
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COO
During the implementation, importing the data from our old system into Evident Thrive EHR and...
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COO
The initial training wasn't very good. A big part of why we had difficulty was that a lot of people...
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COO
The product is reliable and does what it is supposed to do. It is low on the EHR cost scale. Evident...
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Director
Our facility has had CPSI's solution for a long time; we are considered grandfathered in for the way...
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Director
We have some issues with integration. It can be very expensive to integrate with CPSI's system and...
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Director
We would like to see the vendor's newer products, especially when they add different reports. Some...
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Director
Sometimes when ordering labs, we don’t always get all of the information that we need; the insurance...
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Director
CPSI’s support has gotten better. It used to be that we hardly ever heard from the vendor, but now...
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Analyst/Coordinator
We will probably be looking for a new system soon. We would be looking now, but it is not the time...
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Director
The CPSI system is easy for a first-time user to pick up on. We have had it forever and know it...
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Director
My biggest problem with the system is that it caters to small hospitals; it really isn't for large...
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Analyst/Coordinator
The system is missing some pieces when it comes to cash tendering. It could be a little more robust....
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Analyst/Coordinator
Centriq Clinicals and Evident Thrive Patient Management are under one umbrella, but they are two...
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Analyst/Coordinator
Right now, I feel like CPSI is just trying to keep up with the meaningful use criteria and...
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Analyst/Coordinator
There are certain areas, such as financials, that take CPSI a while to get back to us on. There are...
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Nurse
CPSI charges for individual services. They charge for add-ons and little things.
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Nurse
With a hospital EMR that covers a lot of different areas, a nurse could work in all of those areas....
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Nurse
CPSI's support is fabulous. I can’t say enough good things about the support. They have a triage...
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Manager
CPSI nickel-and-dimed in the past. Whenever we called, we would get charged. But now, everything is...
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Manager
With the relationship I have with the vendor, I don't have to contact them very often. There is...
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Manager
I would recommend American HealthTech. It is all I have ever known, so I wouldn't have anything to...
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Analyst/Coordinator
American HealthTech is not necessarily a bad application, but it is not our core application. We run...
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Analyst/Coordinator
CPSI does a pretty good job of delivering what they say they are going to deliver. I agree that CPSI...
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Analyst/Coordinator
CPSI has video education material for training, and the materials aren't necessarily bad, but they...
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Analyst/Coordinator
American HealthTech works for most things, but it doesn’t go with our workflow design, and we are...
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Analyst/Coordinator
I don’t know whether we have any specific integration goals for American HealthTech. In a way, they...
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Analyst/Coordinator
CPSI is in the process of enhancing their application, and a large number of chart components and...
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Analyst/Coordinator
CPSI has a road map of enhancements, and they plan to make it so my opinion of the product goes up...
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Analyst/Coordinator
Whether I would recommend American HealthTech would be situational. If it were really going to meet...
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Analyst/Coordinator
I hope my satisfaction with American HealthTech will go up in the next 12 months if they...
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CFO
Things are pretty good. The vendor is usually pretty fast at getting back to us about problems....
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CFO
The system is easier to use than some of the older software that we had before. The system is just...
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CFO
The strongest and largest portion of the system by far is the clinical side. A lot of the vendor's...
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CFO
CPSI is on top of everything. They are continually coming out with new technology to meet our needs....
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CFO
The clinical side of the product is excellent, but the accounting side is weak and really needs to...
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CFO
We use the system for everything on the clinical side. The vendor has kept all of their promises and...
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CFO
I am starting to get feedback from people on how well the vendor's training went. Our representative...
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CFO
We can go online and submit questions to the support people, and they respond. When we need quicker...
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CFO
CPSI has been great at supporting us during the COVID-19 crisis. They came out with software that...
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Manager
CPSI charges for every little thing. There are always new upgrades and add-ons for the product, and...
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Manager
Evident Thrive EHR is a bit cumbersome. There are a lot of clicks.
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Manager
CPSI has been top notch during the COVID-19 crisis. There haven’t been any letdowns.
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Manager
CPSI is trying to roll out a web-based version of the product. I am really looking forward to that.
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Director
We used to have more personal service with CPSI. I used to have access to a dedicated health...
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Director
Things with CPSI work reasonably well from my perspective, but my perspective is really just...
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Director
I am not sure whether CPSI is part of our long-term plans. We are planning an evaluation in the...
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Director
We don’t have any complaints against CPSI at this point. Everything has been working well.
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Director
We have had some interfaces with CPSI's software and some third-party programs in place for a long...
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Analyst/Coordinator
We haven't received any training in quite some time. As far as I know, CPSI has not made any major...
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Analyst/Coordinator
We are having to use two systems from CPSI. I don't like that; it is very confusing. Having to deal...
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CIO
CPSI did a good job of supporting us through COVID-19 in terms of making a telemedicine product free...
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