Evident Thrive Suite Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 7:20:51 PM and Model.EvProductId = 54169

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

I am not the biggest fan of CPSI. They never really upgraded the nursing documentation side of the...

Sep 2020
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Director

Relationship

We did a SWOT analysis that was fairly thorough, but CPSI's follow-up to the analysis wasn't great....

Sep 2020
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Director

ROI / Cost (care and feeding)

We feel nickel-and-dimed by CPSI because of the way they manage their fees. If we add a piece of...

Sep 2020
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Director

Technology

We paid a boatload of money to get the new meaningful use bundle, and then we found out that not...

Sep 2020
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Director

Technology

When I hire a nurse, it takes me four to six weeks to teach that person how to run the computer...

Sep 2020
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Director

Other Observations & Comments

CPSI was probably on the lower side for cost. Money was never a question with the vendor. I wasn't...

Sep 2020
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Manager

Functionality and Upgrades

Evident Thrive EHR stinks. It is horrible, and I hate it. Whoever built the system has never worked...

Aug 2020
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Manager

Implementation and Training

When CPSI set us up, they didn’t even set us up all the way. We have to do things ourselves, but...

Aug 2020
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Manager

Other Observations & Comments

CPSI’s support quality depends on who we get. I deal directly with a manager most of the time. If...

Aug 2020
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Manager

Lessons Learned

I would not recommend Evident Thrive EHR. Unfortunately, we are stuck with it, so it is in our...

Aug 2020
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Manager

Functionality and Upgrades

The quality of the product is good, but there are things that CPSI needs to do to improve it. There...

Aug 2020
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Manager

Relationship

I have only dealt with one executive at CPSI, and that person was great. That person helped me.

Aug 2020
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VP/Other Executive

Technology

The system is a hybrid model, and we can add full electronic capabilities to it. We are in the...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The reporting capabilities in the product are weak. The vendor has ad hoc reporting where we can...

Aug 2020
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VP/Other Executive

Relationship

The vendor is not totally a partner, and that has been frustrating. The vendor comes out with...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The vendor came out with a new executive dashboard module that we can buy and add on to. That looks...

Aug 2020
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VP/Other Executive

Future Outlook

The product is potentially part of our long-term plans. If we find out the vendor's other physician...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The system is difficult to learn and build. It is difficult to enter notes, track cost...

Aug 2020
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VP/Other Executive

Implementation and Training

The system is easy to use but is difficult to learn and teach because of the navigation tools. Once...

Aug 2020
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VP/Other Executive

Relationship

The vendor charges for every little thing. We have zero executive involvement. I have never talked...

Aug 2020
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CIO

ROI / Cost (care and feeding)

CPSI tends to nickel-and-dime us for every little thing, and that can really add up for a facility...

Jun 2020
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CIO

Functionality and Upgrades

There are security shortcomings with Evident Thrive EHR. When I have to run a PHI report on an...

Jun 2020
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CIO

Interfacing and Integration

For the most part, CPSI is an okay vendor. Integration is my preference as opposed to having a bunch...

Jun 2020
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CIO

Implementation and Training

We just implemented Evident Thrive EHR, and that didn’t go well for us. There were a lot of...

Jun 2020
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CIO

Other Observations & Comments

I have physicians who have used Epic's system, and I have heard from more than one physician that...

Jun 2020
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Manager

Implementation and Training

The vendor has a lot of online training, and all the other training is pretty much required to be...

May 2020
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Manager

Functionality and Upgrades

Most of the product looks like it was built in the 1990s. The interface looks very old, and there...

May 2020
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Manager

Service and Support

The vendor is more reactive than proactive. I don’t ever hear anything from the vendor executives or...

May 2020
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Director

Relationship

I have been with CPSI for a long time. I also know every single one of their executives. They are...

May 2020
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CFO

Service and Support

With CPSI support, most of the time, the first support person we get ahold of on the front end gives...

May 2020
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CFO

Functionality and Upgrades

CPSI is a bit slow with keeping up on regulations and changes. That is frustrating when we deal with...

May 2020
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CFO

ROI / Cost (care and feeding)

We get information on programs, and then we are told they will cost us and that there are things we...

May 2020
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CFO

Interfacing and Integration

The integration between different areas is going well. There is no perfect software solution out...

May 2020
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CFO

Other Observations & Comments

If going through the hassle of retraining on an EHR wouldn't cost me an arm and a leg, I would maybe...

May 2020
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Director

Service and Support

The biggest concern or issue I have with CPSI is their customer service. It is sometimes difficult...

May 2020
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Director

Interfacing and Integration

It is a little hard to interface with Evident Thrive EHR. I have heard that it is a little more...

May 2020
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Director

Other Observations & Comments

If the decision to purchase the system again were up to me, I would definitely shop around. My...

May 2020
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Director

Functionality and Upgrades

The system is just a little cumbersome when it comes to the nursing module, the physician module,...

May 2020
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Manager

Functionality and Upgrades

The vendor should be putting their efforts into testing for bugs. The vendor just needs to get...

Apr 2020
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Manager

ROI / Cost (care and feeding)

It is hard to say whether I would buy the system again because the problem is Evident Thrive EHR is...

Apr 2020
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Manager

Relationship

When it comes to executive involvement, when hospitals are having massive issues with software, the...

Apr 2020
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Manager

Functionality and Upgrades

With EHRs, we have millions of data points, and we have to track and report all of those. Evident...

Apr 2020
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Manager

Service and Support

CPSI has been doing some things in response to COVID-19. They released templates for the doctors and...

Apr 2020
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Manager

Functionality and Upgrades

A lot of people don’t like the system. I think the biggest problems a lot of people have are with...

Apr 2020
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Manager

Service and Support

We call the vendor a lot. Their support is pretty good. The support people at least talk to us. We...

Apr 2020
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Director

Functionality and Upgrades

Physician usability would probably be the biggest issue. We use CPSI's software in our specialty...

Apr 2020
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Director

Other Observations & Comments

We are going to have CPSI's solution for a few more years, but if I could be out in a couple of...

Apr 2020
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Director

Functionality and Upgrades

CPSI was supposed to come out with things to help with the clinician documentation and clinician...

Apr 2020
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Director

Implementation and Training

Overall, I give the vendor a good rating for their implementation services. They sent a lot of...

Apr 2020
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Director

Relationship

The vendor's executives get involved. They haven't really done much, but they do get involved.

Apr 2020
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Director

Technology

We were really excited about a lot of the changes that the vendor said they were going to come...

Apr 2020
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Director

Functionality and Upgrades

If I want to send a patient chart electronically, the only way I can do that is by exporting the...

Apr 2020
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Director

Functionality and Upgrades

One of my big pushes with the vendor is around meaningful use. I have to send a summary of care...

Apr 2020
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Director

Interfacing and Integration

The system is definitely better and cleaner for the physicians. The problem is CPSI doesn’t have the...

Apr 2020
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CIO

Functionality and Upgrades

The system is arduous, but I understand it. It provides everything from the payroll side to the EMR...

Apr 2020
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CIO

Service and Support

We weren't notified of a requirement until a couple of weeks before the due date. There wasn't...

Apr 2020
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CIO

Implementation and Training

The way that CPSI implemented their program did not do us a service at all. The experience was...

Apr 2020
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CIO

Future Outlook

CPSI is absolutely not part of our long-term plans. Actually, we tried to get rid of them a couple...

Apr 2020
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CIO

Other Observations & Comments

CPSI somewhat keeps their promises. They attempt to. When it comes to the product working as...

Apr 2020
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CIO

Other Observations & Comments

CPSI says that they are going to deliver new technology, so I would say that they try. They do say...

Apr 2020
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CEO/President

ROI / Cost (care and feeding)

CPSI charges us for some things, but they aren’t hugely transactional in every little thing. While...

Apr 2020
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CEO/President

Functionality and Upgrades

CPSI thinks that their EHR works a lot better than it does, and they think that they have a more...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We have many funny little problems that are occurring. When we do an upgrade, something else goes...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

CPSI nickel-and-dimes us. The doctors can prescribe electronic prescriptions currently, but there is...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

CPSI has been working on their system for quite a few years, and that is simply because there is so...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Evident Thrive EHR meets all of our needs, but it requires a lot of input from the hospitals in...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

To get Evident Thrive EHR's quality measures to work correctly, one would have to have a master’s...

Apr 2020
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Analyst/Coordinator

Service and Support

CPSI's support is very good in terms of calling us back, getting everything down, and submitting it....

Apr 2020
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CIO

Functionality and Upgrades

We have grown dramatically and have felt the growing pains with Evident Thrive EHR. We have looked...

Apr 2020
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CIO

Interfacing and Integration

CPSI is connected to CommonWell, but we don't use all of the CPSI programs. Those programs just...

Apr 2020
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CIO

Other Observations & Comments

We have been very successful with CPSI's products, but we have been successful because we have made...

Apr 2020
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CIO

Lessons Learned

CPSI's system is inexpensive, but my recommendation of the system is contingent upon the size of an...

Apr 2020
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CIO

Functionality and Upgrades

We have a great relationship with CPSI, but the product hasn't quite met our current needs. Although...

Apr 2020
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CIO

Functionality and Upgrades

We haven't rolled out CPSI's notes system because there is no ability to distribute information...

Apr 2020
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CIO

Functionality and Upgrades

CPSI's patient accounting system has worked pretty well for us over the years, but the vendor really...

Apr 2020
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CIO

ROI / Cost (care and feeding)

We have had great success with the CPSI product. We are one of the most financially secure hospitals...

Apr 2020
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CIO

Other Observations & Comments

Sometimes I feel nickel-and-dimed by CPSI. That is not their fault; the federal government keeps...

Apr 2020
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CIO

Relationship

CPSI has not kept their promises. There are still promises that I hope they will keep. I guess they...

Apr 2020
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CIO

Future Outlook

We may evaluate things down the road, but there are no plans to actively change products at this...

Apr 2020
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COO

Functionality and Upgrades

The vendor's ad hoc reporting is terrible; their executive reporting and data mining are not good at...

Apr 2020
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COO

Functionality and Upgrades

The patient accounting process is fairly difficult for the registration clerks. It is fairly in...

Apr 2020
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COO

Functionality and Upgrades

I would like to see some improvements in the faxing system and in the reporting.

Apr 2020
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COO

Sales and Contracting

What bothers me is when CPSI sells a new system, they will pad the install with modules that nobody...

Apr 2020
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COO

Functionality and Upgrades

The solution has been received pretty well. I think the physicians like it. And the vendor is making...

Apr 2020
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COO

Service and Support

The vendor's support team is very responsive. We have a CSM who answers every time I call and who...

Apr 2020