Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Enterprise Software Suite Solutions on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Evident Thrive Suite Comments
Filtered view: All

KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 1/23/2021 7:50:51 PM and Model.EvProductId = 54169

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Enterprise Software Suite Solutions on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

Functionality and Upgrades

We will probably be looking for a new system soon. We would be looking now, but it is not the time...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The CPSI system is easy for a first-time user to pick up on. We have had it forever and know it...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

My biggest problem with the system is that it caters to small hospitals; it really isn't for large...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is missing some pieces when it comes to cash tendering. It could be a little more robust....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Centriq Clinicals and Evident Thrive Patient Management are under one umbrella, but they are two...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Right now, I feel like CPSI is just trying to keep up with the meaningful use criteria and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

There are certain areas, such as financials, that take CPSI a while to get back to us on. There are...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

CPSI charges for individual services. They charge for add-ons and little things.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

With a hospital EMR that covers a lot of different areas, a nurse could work in all of those areas....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

CPSI's support is fabulous. I can’t say enough good things about the support. They have a triage...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

CPSI nickel-and-dimed in the past. Whenever we called, we would get charged. But now, everything is...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

With the relationship I have with the vendor, I don't have to contact them very often. There is...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would recommend American HealthTech. It is all I have ever known, so I wouldn't have anything to...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

American HealthTech is not necessarily a bad application, but it is not our core application. We run...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

CPSI does a pretty good job of delivering what they say they are going to deliver. I agree that CPSI...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

CPSI has video education material for training, and the materials aren't necessarily bad, but they...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

American HealthTech works for most things, but it doesn’t go with our workflow design, and we are...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I don’t know whether we have any specific integration goals for American HealthTech. In a way, they...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

CPSI is in the process of enhancing their application, and a large number of chart components and...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

CPSI has a road map of enhancements, and they plan to make it so my opinion of the product goes up...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Whether I would recommend American HealthTech would be situational. If it were really going to meet...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I hope my satisfaction with American HealthTech will go up in the next 12 months if they...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

Things are pretty good. The vendor is usually pretty fast at getting back to us about problems....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The system is easier to use than some of the older software that we had before. The system is just...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The strongest and largest portion of the system by far is the clinical side. A lot of the vendor's...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

CPSI is on top of everything. They are continually coming out with new technology to meet our needs....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The clinical side of the product is excellent, but the accounting side is weak and really needs to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We use the system for everything on the clinical side. The vendor has kept all of their promises and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

I am starting to get feedback from people on how well the vendor's training went. Our representative...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

We can go online and submit questions to the support people, and they respond. When we need quicker...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

CPSI has been great at supporting us during the COVID-19 crisis. They came out with software that...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

CPSI charges for every little thing. There are always new upgrades and add-ons for the product, and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Evident Thrive EHR is a bit cumbersome. There are a lot of clicks.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

CPSI has been top notch during the COVID-19 crisis. There haven’t been any letdowns.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

CPSI is trying to roll out a web-based version of the product. I am really looking forward to that.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We used to have more personal service with CPSI. I used to have access to a dedicated health...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Things with CPSI work reasonably well from my perspective, but my perspective is really just...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I am not sure whether CPSI is part of our long-term plans. We are planning an evaluation in the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We don’t have any complaints against CPSI at this point. Everything has been working well.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have had some interfaces with CPSI's software and some third-party programs in place for a long...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We haven't received any training in quite some time. As far as I know, CPSI has not made any major...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are having to use two systems from CPSI. I don't like that; it is very confusing. Having to deal...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

CPSI did a good job of supporting us through COVID-19 in terms of making a telemedicine product free...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

CPSI doesn't keep all of their promises because we are still waiting for things. I haven't seen any...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I hear good things from our people about the net trend of our accounts receivable. Our DNFB trends...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think that CPSI is more comfortable working with different types of hospitals than we are....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometime next year, we expect appropriate use criteria to become a penalized regulation. We don't...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We don't really have to avoid CPSI's charges. There are customizations that we want to do, and we...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The product works as promoted. It does what CPSI said that it would. Sometimes, the vendor's release...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

CPSI delivers new things, but these things don't always meet our needs. Sometimes, it seems like...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

CPSI releases patches to the system when necessary. There isn't really a timed-release schedule. In...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If we want to print things like list bands and labels, we have to set our printer up in a specific...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

CPSI did a good job of supporting us during the COVID-19 crisis. They have been very responsive. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

CPSI eventually keeps their promises. They are a little slow to respond or resolve issues. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When we have issues, CPSI often waits to fix anything until the next quarterly update. We are...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

CPSI has a really good website. We can submit questions and problems online. We have had issues with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When it comes to the vendor’s support through the COVID-19 crisis, I would give the highest score....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would have to ask my staff about the quality of training; there have been some complaints. There...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product doesn’t meet all our needs. We have some work to do regarding interoperability.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I would give CPSI’s support the highest score. Even if CPSI can’t solve our problem, they are quick.

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I am not the biggest fan of CPSI. They never really upgraded the nursing documentation side of the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We did a SWOT analysis that was fairly thorough, but CPSI's follow-up to the analysis wasn't great....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We feel nickel-and-dimed by CPSI because of the way they manage their fees. If we add a piece of...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We paid a boatload of money to get the new meaningful use bundle, and then we found out that not...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

When I hire a nurse, it takes me four to six weeks to teach that person how to run the computer...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

CPSI was probably on the lower side for cost. Money was never a question with the vendor. I wasn't...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Evident Thrive EHR stinks. It is horrible, and I hate it. Whoever built the system has never worked...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When CPSI set us up, they didn’t even set us up all the way. We have to do things ourselves, but...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

CPSI’s support quality depends on who we get. I deal directly with a manager most of the time. If...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

I would not recommend Evident Thrive EHR. Unfortunately, we are stuck with it, so it is in our...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The quality of the product is good, but there are things that CPSI needs to do to improve it. There...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have only dealt with one executive at CPSI, and that person was great. That person helped me.

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

The system is a hybrid model, and we can add full electronic capabilities to it. We are in the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The reporting capabilities in the product are weak. The vendor has ad hoc reporting where we can...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is not totally a partner, and that has been frustrating. The vendor comes out with...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor came out with a new executive dashboard module that we can buy and add on to. That looks...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

The product is potentially part of our long-term plans. If we find out the vendor's other physician...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is difficult to learn and build. It is difficult to enter notes, track cost...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The system is easy to use but is difficult to learn and teach because of the navigation tools. Once...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor charges for every little thing. We have zero executive involvement. I have never talked...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

CPSI tends to nickel-and-dime us for every little thing, and that can really add up for a facility...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There are security shortcomings with Evident Thrive EHR. When I have to run a PHI report on an...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

For the most part, CPSI is an okay vendor. Integration is my preference as opposed to having a bunch...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

We just implemented Evident Thrive EHR, and that didn’t go well for us. There were a lot of...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

I have physicians who have used Epic's system, and I have heard from more than one physician that...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has a lot of online training, and all the other training is pretty much required to be...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Most of the product looks like it was built in the 1990s. The interface looks very old, and there...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor is more reactive than proactive. I don’t ever hear anything from the vendor executives or...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have been with CPSI for a long time. I also know every single one of their executives. They are...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

With CPSI support, most of the time, the first support person we get ahold of on the front end gives...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

CPSI is a bit slow with keeping up on regulations and changes. That is frustrating when we deal with...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

We get information on programs, and then we are told they will cost us and that there are things we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Interfacing and Integration

The integration between different areas is going well. There is no perfect software solution out...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

If going through the hassle of retraining on an EHR wouldn't cost me an arm and a leg, I would maybe...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The biggest concern or issue I have with CPSI is their customer service. It is sometimes difficult...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

It is a little hard to interface with Evident Thrive EHR. I have heard that it is a little more...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

If the decision to purchase the system again were up to me, I would definitely shop around. My...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is just a little cumbersome when it comes to the nursing module, the physician module,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor should be putting their efforts into testing for bugs. The vendor just needs to get...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

It is hard to say whether I would buy the system again because the problem is Evident Thrive EHR is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When it comes to executive involvement, when hospitals are having massive issues with software, the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

With EHRs, we have millions of data points, and we have to track and report all of those. Evident...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

CPSI has been doing some things in response to COVID-19. They released templates for the doctors and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A lot of people don’t like the system. I think the biggest problems a lot of people have are with...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We call the vendor a lot. Their support is pretty good. The support people at least talk to us. We...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Physician usability would probably be the biggest issue. We use CPSI's software in our specialty...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We are going to have CPSI's solution for a few more years, but if I could be out in a couple of...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

CPSI was supposed to come out with things to help with the clinician documentation and clinician...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Overall, I give the vendor a good rating for their implementation services. They sent a lot of...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's executives get involved. They haven't really done much, but they do get involved.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We were really excited about a lot of the changes that the vendor said they were going to come...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

If I want to send a patient chart electronically, the only way I can do that is by exporting the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One of my big pushes with the vendor is around meaningful use. I have to send a summary of care...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The system is definitely better and cleaner for the physicians. The problem is CPSI doesn’t have the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system is arduous, but I understand it. It provides everything from the payroll side to the EMR...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We weren't notified of a requirement until a couple of weeks before the due date. There wasn't...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The way that CPSI implemented their program did not do us a service at all. The experience was...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

CPSI is absolutely not part of our long-term plans. Actually, we tried to get rid of them a couple...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

CPSI somewhat keeps their promises. They attempt to. When it comes to the product working as...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

CPSI says that they are going to deliver new technology, so I would say that they try. They do say...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

CPSI charges us for some things, but they aren’t hugely transactional in every little thing. While...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

CPSI thinks that their EHR works a lot better than it does, and they think that they have a more...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have many funny little problems that are occurring. When we do an upgrade, something else goes...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

CPSI nickel-and-dimes us. The doctors can prescribe electronic prescriptions currently, but there is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

CPSI has been working on their system for quite a few years, and that is simply because there is so...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Evident Thrive EHR meets all of our needs, but it requires a lot of input from the hospitals in...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

To get Evident Thrive EHR's quality measures to work correctly, one would have to have a master’s...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

CPSI's support is very good in terms of calling us back, getting everything down, and submitting it....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have grown dramatically and have felt the growing pains with Evident Thrive EHR. We have looked...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

CPSI is connected to CommonWell, but we don't use all of the CPSI programs. Those programs just...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

We have been very successful with CPSI's products, but we have been successful because we have made...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

CPSI's system is inexpensive, but my recommendation of the system is contingent upon the size of an...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have a great relationship with CPSI, but the product hasn't quite met our current needs. Although...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We haven't rolled out CPSI's notes system because there is no ability to distribute information...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

CPSI's patient accounting system has worked pretty well for us over the years, but the vendor really...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We have had great success with the CPSI product. We are one of the most financially secure hospitals...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Sometimes I feel nickel-and-dimed by CPSI. That is not their fault; the federal government keeps...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

CPSI has not kept their promises. There are still promises that I hope they will keep. I guess they...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

We may evaluate things down the road, but there are no plans to actively change products at this...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The vendor's ad hoc reporting is terrible; their executive reporting and data mining are not good at...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The patient accounting process is fairly difficult for the registration clerks. It is fairly in...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

I would like to see some improvements in the faxing system and in the reporting.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Sales and Contracting

What bothers me is when CPSI sells a new system, they will pad the install with modules that nobody...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The solution has been received pretty well. I think the physicians like it. And the vendor is making...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

The vendor's support team is very responsive. We have a CSM who answers every time I call and who...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

I felt like the vendor's implementation team wasn’t very knowledgeable. Those people didn’t do a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Technology

CPSI is still using faxing. When they installed the system, they installed 56k modems to a regular...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Sales and Contracting

Every time we need an interface, there is an interface charge, and then there is a monthly support...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Interfacing and Integration

Interfacing everything with CPSI's system was really difficult.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Our A/R days are still really high. My current organization has had a harder time than other...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

I have a lot of experience with CPSI in various hospitals. My current facility is early into things....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

CPSI’s executive team is always around. That is probably because of our relationship with the team....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Population health is a big open question. CPSI still hasn’t given us a date on when we are going to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

From a product standpoint, the ambulatory side is growing and getting better. On the acute side, the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The ambulatory and acute sides are integrated seamlessly. Our physicians love that. And that is also...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I haven't seen the vendor be proactive ever in my life. The vendor executives are not involved. I...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

CPSI can't keep up with the technology that they have. I recently opened a ticket, and the support...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

CPSI is not delivering what they are promising. Our CPSI representative gives us a speech about the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

CPSI doesn’t have a project manager or any new implementation yet. They don't have somebody that can...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

CPSI promised that the move to Evident Thrive EHR would be much better and that if we had any...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

I guess we are getting what we pay for, but I would not recommend the system to others. I am fine...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

CPSI went through the installation, and on a day where all of the people involved were around the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, the system works pretty well. We recently installed the clinic package, and that seems to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I predict that our satisfaction with the system may be a little higher over the next year. The...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

It is hard to find or pull data that we need out of the system unless we are thinking ahead. When we...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

CPSI has been really responsive. Sometimes we don't get the answers we want, but the vendor always...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor has had this ambulatory system for years, and they have spent a lot of time rebuilding...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CPSI does not keep their promises, but they have gotten better. It would be better if our software...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

CPSI has done pretty well with our fees; we have had some upgrades that we have had to pay for but...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

CPSI has a plan of their own to go to a completely different platform, so we are waiting to see what...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't know whether the system's ease of use comes from our own workarounds because we have learned...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an account manager who visits us regularly. If we have any issues, we call in the fix, and...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor is doing well. They help us with some things because we don’t have the staff. On the...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor is moving toward improving the financial side, and I am not sure that I want that. I am...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

CPSI doesn’t avoid charging us for every little thing. We pay CPSI a lot of money.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Our initial training years ago was a little rocky, but we were going on the new system. The vendor...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

If the vendor updates everything so drastically that I don’t like it, I can’t give them a higher...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I wouldn't say that the vendor avoids charging us for every little thing because there are some...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have used the product for decades. I have used other systems, but those systems weren't nearly as...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor has great representatives. I couldn't have asked for a better representative than the one...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is user friendly. I am really used to it, and everything is easy. I can't think of...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have been with American HealthTech for a while, and I have seen them get so much better over the...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We have been able to give CPSI input on their functionality, and they have been meeting our needs...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

Interoperability is huge, and something that CPSI should focus on. They should also be realistic...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

If I were to look through my rose-colored glasses, I could see my satisfaction with CPSI over the...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

CPSI’s EHR is getting much easier to use. There are little features that it didn’t have before that...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

At one time, we would have said that CPSI nickel-and-dimes. However, I do not feel that they charge...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

American HealthTech is pretty good in terms of interoperability with a couple of different areas in...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

CPSI is in the middle of updating and bringing their old product into the American HealthTech work...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

American HealthTech is very easy to use, but there are a few times where it drags during the day. We...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We have great confidence in our CPSI representative, I have that person's phone number, and that...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

With American HealthTech, interoperability is sometimes a challenge. CPSI is still trying to mesh...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Evident Thrive EHR lacks a lot, and it really limits us. We have grown, and CPSI hasn't grown with...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

CPSI doesn't have an ED system, so we have to have a different system for our ED. We would like to...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF