Evident Thrive Suite
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
Besides our initial implementation, which was many years ago, we have not had anybody from the...
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For anybody that is working in a clinic as opposed to a hospital, I would tell them that they really...
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The product is not part of our long-term plans. There is no definite date or determination to...
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The EHR is very antiquated. It is not up to speed with some of the other EHRs that are available out...
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Typically if we have any issues, we will just put in a ticket, and then somebody from CPSI will...
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CPSI is a partner to our hospital. The vendor has worked to support our hospital's initiative and...
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The solution isn't easy for end users. It is definitely something that users will have to adapt to...
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I am sure there are a lot of things we are not using in Evident Thrive EHR. I think the biggest area...
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CPSI keeps most of their promises. Their support team gets back to us in a timely manner, and we...
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I am satisfied with what I need to do in Evident Thrive EHR. I can get to where I need to go. I use...
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Sometimes Evident Thrive EHR is a little clunky in places. There are too many pages we have to go...
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The solution is a closed system. If we want it to bring data into the system, we have to have...
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Some of my favorite things about the system have been the ability to get into the system on the...
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Off the shelf, I would like to be able to read vendor barcodes in the system. That would be nice....
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We received good training from Evident for our patient management system. They explained how things...
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My representative on the materials side is really good. They are good at contacting me, walking me...
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It is super easy to start up with CPSI and to get the system going. American HealthTech meets all my...
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We had senior CPSI programmers reaching out after the implementation. CPSI assigned us one point...
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CPSI did some formatting on their reporting, but we actually liked the new reports less than the...
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Some of the reporting features that CPSI has in their BI platform would be nice to have integrated,...
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The A/R side of the system is horribly time consuming. I wish we were still working in our old...
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In our previous system, we could reference a list when we were coding or entering charges. We could...
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For the first couple of weeks, CPSI was there to support us. They would help us through any...
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I don’t know how much we paid for Evident Thrive Patient Management, but I am sure we paid a lot...
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Evident Thrive Patient Management has a lot of problems. We recently moved from another CPSI...
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CPSI's system integrates our time and attendance information with our payroll and our general ledger....
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When CPSI prices things, their prices aren't all-inclusive. A customer will buy one of their...
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The vendor could be a little more responsive to their customers' training needs. They seem to rely...
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Evident Thrive EHR and 3R Management Suite could be included in the same product. The potential for...
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I like that the billing process produces claims in a simple way. The downside is that sometimes a...
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I would like to see CPSI work harder on modernizing their platform. The vendor has been working on...
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CPSI’s executive engagement has gotten worse over the last few years. CPSI’s executives used to be a...
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CPSI tends to charge us for every little thing, but they have an affordable model for small hospitals....
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The vendor’s intentions are good, but a lot of their rollouts for new products take a very long time...
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CPSI’s service is adequate but could use some improvement. After-hours service is always a challenge...
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Overall, the product meets our needs. It doesn’t have all the bells and whistles and functionality...
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The training for Evident Thrive EHR was not good. I find myself not knowing enough about the system,...
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Getting support for Evident Thrive EHR is difficult because we get a different answer from each...
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If I have a question about how to do something in Evident Thrive EHR, I can usually get someone from...
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The CPSI software that we use for our EHR is very outdated. It looks like DOS, and there are very...
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It took us well over a year to learn everything, and we are still learning, but we actually had...
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I would not purchase American HealthTech in its current state. If the product was greatly improved,...
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American HealthTech is very behind the curve. We wish it had a lot more interconnectivity with...
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We are replacing American HealthTech because we don't feel comfortable with the level of support we...
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CPSI's system has an extreme amount of downtime. Every time we have an update, surprise problems pop...
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I don't think we will be involved with CPSI in the near future. CPSI just cannot offer us the...
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Our facility has kind of outgrown CPSI's system, so we have a lot of challenges with it. The system...
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The CPSI system is really affordable.
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I manage the CPSI software, and it causes grief for a lot of other people and me. When we first...
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I have heard a lot of grumbling through my patient financial people that they are having problems...
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I can’t get to my nurses' notes easily. Someone might ask why I need to see their notes, but the...
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Our type of organization cares for a large portion of the population. It is really important that...
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The decision to switch to Evident Thrive EHR was not made by the medical staff. Our internal...
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We never had demonstrations of the system until a few weeks before we went live, and we didn’t get...
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There wasn’t good buy-in with the system from the start. We had a few hours of training, and that...
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We brought our concerns to our leadership and were told that the vendor could provide more training....
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The vendor wanted us to write down all the problems we were having, so we did. We had pages and...
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There are a lot of problems in our inpatient unit. The system is not safe. We have had several...
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Some providers still don't have the access they need to appropriately document the care they...
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The number of patients I can see per day has been cut in half because of this system. Our revenues...
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Every individual from CPSI who helped build the system has left the company, so we don’t have anyone...
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We always work with new people from the vendor, but those people don't understand finance and...
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I don’t want to see another hospital get into the same situation we are in. If we hadn’t gotten...
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Safety is a major issue in the system. Almost every EHR has functionality that checks whether a...
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We are on a path to separate from CPSI. We may have challenges with migration and archiving, and I...
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If we were a new, smaller, rural community hospital, we might buy Evident Thrive EHR again. It would...
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We have used the product for such a long time. The consensus here is that it was a good product when...
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We regularly do updates. That happens probably monthly, and it is relatively painless. I would think...
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The last couple of upgrades from CPSI have lowered our satisfaction. One of the big ones was where...
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Technically, CPSI has modules available that would potentially support our integration goals, but we...
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We have to get our brain prepared to be saying things in pig latin for the next few words and...
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CPSI is not strong in delivering new technology that meets our needs. They offer technology, but we...
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For the low cost that we are paying for CPSI's software, the business is running, the record works,...
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CPSI is solid. Their software is old-school programming that has a lot of resiliencies behind it. We...
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CPSI is trying to run ad hoc reports to readily get out some of the metrics information we use, but...
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CPSI is familiar with small hospitals and understands these hospitals' limited resources and staffs....
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CPSI's weaknesses include new technology and support. Their weakness with support could be because...
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CPSI expects us to go to their website and read needed information about accounts payable or...
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There are some other software programs, like MEDITECH's, that would be more functional for us, but...
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We are overcharged by CPSI and get some surprise bills sometimes.
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For training, CPSI wants us either to send people to them or to have people go online and teach...
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The main challenge we have with integration is taking things from another product and putting those...
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When we are trying to get something resolved, the vendor points fingers too much and then doesn't do...
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CPSI doesn't listen. The first person we call for support has a canned answer and doesn't really...
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CPSI’s implementations are not absolutely stellar. And also with what the pandemic has done to us,...
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With executive involvement at CPSI, when we pose dilemmas, CPSI's people typically say they will...
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We do a lot of free texting for documentation in CPSI. There are templates that can be built, and...
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Overall, the CPSI suite of products works well. I have used the software at several small hospitals....
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The thing that has always been attractive to smaller facilities of lower to moderate revenue streams...
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Rather than being a full development of their own products company, CPSI seems to have started...
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I wouldn't consider CPSI a partner. They are strictly a vendor. A true partner would be here on the...
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In the inpatient realm, CPSI's software works adequately, and we can document what we need. The...
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On one of the specialty sides though, the software is not very friendly. It hasn’t completely met...
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The doctors flat out said if they have to use CPSI's software on the ambulatory side, they are not...
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Our interactions with CPSI’s support team have been beneficial. They also interact with us to work...
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CPSI is very much the typical IT technology organization that charges if they see that there is a...
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I would really like CPSI to become innovative with their product and not be so far behind the other...
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With CPSI, we cannot get somebody above the front-end support staff to respond. I would have kicked...
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CPSI’s frontline telephone support has gotten better in the last five years.
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The most important thing with CPSI is that they are much more friendly when we speak to them now. I...
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If CPSI can charge us for something, they are probably going to do it.
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CPSI has training material on their website. If we can find the right website and hunt and peck long...
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I want to be fair. CPSI's product is old technology. It can't do a lot of things that modern systems...
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From a patient accounting perspective, I want to be able to extract data better or in a more...
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CPSI needs to move the product at least to the 2000s and get it out of the 1970s.
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CPSI's product is a batch model, so we have to build a file and then run a report, and those things...
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If somebody wants a black box, Evident Thrive EHR is decent. The system can do most things that need...
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CPSI seems to be reactive a lot of the time. Meaningful use was the big push. Now, they are trying...
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We are in the process of replacing the product as part of an organizational shift to move to an...
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American HealthTech does have educational material, but in my opinion, it could use improvements....
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The vendor is upgrading and moving to their new web-based application. I appreciate that they are...
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If the system were more intuitive or more consistent with how things were done, then users wouldn't...
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There is a lot of financial value in Evident Thrive EHR. That is one of the big selling points. CPSI...
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CPSI could improve the availability of the support staff, especially for noncritical issues. There...
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CPSI hasn't kept their promise on inventory control. That feature doesn't work, and that is a big...
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Implementation services are CPSI’s worst area. That area is brutal. CPSI's implementation...
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The vendor does charge us for every little thing for the most part. They give us pretty good...
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When the vendor upgrades the product, changes are made, and we often aren't given the full...
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The product is easy to use because it is pretty self-explanatory if we just read through each screen....
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The vendor is working on new technology. They are transitioning everything, and the process is slow,...
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At a certain level, the support is good. My sales representative is phenomenal. That person is very...
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The support requires us to always put in a ticket. Putting a ticket in for some things is okay, but...
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I just have not been pleased with CPSI lately. I am a big CPSI fan and have pushed their product,...
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We really like CPSI's product. Any software has faults, but we have been able to work through any...
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CPSI listens to our concerns. We can show CPSI something that we think the software should do, and...
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I wish that CPSI would allow us more freedom to create within the software. We have access to some...
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CPSI's training is fairly robust. They have continued to add things to the system over the last few...
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The quality of CPSI's products hasn't been wonderful. I used to favor CPSI more than I do now. Over...
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CPSI is really trying to deliver technology to meet our needs, but I feel like they are still...
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We are never the first to take new releases. We don't have time to manage the issues that CPSI's new...
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I have no qualms about CPSI's support. It is fabulous. I have never worked with a better support...
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We hear from CPSI's executives, and the vendor's support people will sometimes take things up to...
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CPSI launched a new patient portal, but it was a train wreck. They wouldn't let us go back to the...
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We are looking at replacing certain systems and moving to a single solution. If CPSI were holding...
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I know that CPSI pilots new things and does testing phases, but there has to be more that they can...
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CPSI keeps their promises in every area except one. A few years ago, CPSI said that they were going...
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CPSI doesn't do a great job of supporting us during implementations. The vendor needs to have a...
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CPSI's training piece is lacking. They established a client-success manager a couple of years ago,...
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When we have an issue, CPSI's technical support is wonderful. I have come to know their support...
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American HealthTech is easy to navigate. The system is very user friendly and stable. CPSI upgrades...
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I don’t know that CPSI actually puts in a lot of time or effort or offers much training at all. The...
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CPSI recognized that internally, they were storing passwords in a way that wasn’t ideal, and they...
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The phone support is pretty tough because the support people will always direct us to open a ticket...
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I almost never hear about one little charge with CPSI. Things are practically seamless in that...
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A promise is a very committed agreement that we have made verbally, regardless of whether it is in...
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CPSI won’t be first on the list of my recommendations. If this solution is all an organization can...
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We have had Evident Thrive EHR for a long time. We usually migrate to the vendor's newer systems....
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Some of the best things about the solution are CPSI's customer service and executive involvement....
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We are moving away from American HealthTech because we are looking for something that is simpler to...
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On the financial side of things, I really like American HealthTech. It works great for me. We have...
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One of the complaints I hear over and over again about American HealthTech is that they do not...
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COVID-19 caused an impact that resulted in some deliverables not happening, but CPSI is still...
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I didn't completely understand all of what was available with the product. I needed better...
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Anytime I need assistance with integration, CPSI is always right there. I have a couple of outside...
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CPSI could improve their score by finishing all of the upgrades that they are currently working on...
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CPSI reaches out to me all the time. If I need to talk to an executive, I can reach them day or night....
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I don't like a lot of the things that changed when CPSI came along. I used to have a dedicated email...
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When I escalate issues to CPSI, I often get told that the system is working as designed. In my mind,...
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CPSI may have a couple of large customers left, but for the most part, CPSI caters to small...
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There are issues with the software, and there always have been. CPSI is trying to make the system...
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CPSI is building their new software a piece at a time instead of releasing it all at once, so we...
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CPSI has an acute care system. When CPSI took over, the long-term care side took a back seat to...
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CPSI is constantly delivering new technology for American HealthTech. The technology is excellent on...
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We are disappointed with the way CPSI has handled their customer service and some of their module...
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I have been disappointed with the integration between faxing and labs and the inability to connect...
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Some of the customer service representatives at CPSI aren't quick to respond to issues. Our IT...
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Someone who is looking at American HealthTech should know that it does not have the MDS regulatory...
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I don't like the program at all. It is the worst system that I have ever worked on. I have to go...
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CPSI has been buying other vendors' products, trying to get those products to work in their suite of...
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The system's denial aspect is spotty at best. Denials have to come back to the human side instead of...
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When a claim drops, it flows over to the solution and is scrubbed there. If it doesn't scrub up...
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CPSI's support people are very responsive. They get back to us quickly and deal with things.
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I really like a few things in the system, like its reporting.
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The vendor's support isn't bad.
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When we purchased the program, we were told that there would be a lot of updates and training...
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Others who are looking into purchasing this system really need to look into its user friendliness....
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The solution isn't very good or robust for our HR department, but it is okay. It isn't a true ERP...
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Our ability to customize statements in the solution is a little lackluster. We get a lot of...
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Because of the turnover within our organization, we have to do constant retraining, and that is hard...
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I don't expect our satisfaction with American HealthTech to drop at all. I think it is only going to...
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CPSI could improve the training by making it easier for staff members to understand. The vendor...
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The ease of use depends on the user. Someone who is not familiar with the system may be frustrated...
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The product doesn’t integrate with other products in the market in our state.
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When we call or send in a ticket, the support people are cold and matter of fact. They think the...
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One contact person does a good job of communicating or trying to solve a problem, though I don’t...
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We use American HealthTech in our skilled nursing and assisted-living facilities. We do use some...
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CPSI could improve their ability to mine the data. We have a lot of data available, but it just...
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We elected to go with American HealthTech when CMS mandated MDS. Before that, all our accounting had...
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When comparing American HealthTech to other packages that we use for various things, I would rank...
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I actually know several high-ranking people within CPSI, and I don't deal with any other companies...
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Because of how diverse all the entities that play into a medical record and a patient's overall...
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CPSI does a very good job of vetting upgrades before releasing them to the general public.
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When the vendor went from being American HealthTech to being CPSI, some of the quality dropped off....
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My biggest issue with CPSI right now is the cloud situation. CPSI is moving away from having our...
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We have to send in emails when we want to contact CPSI for support, and then they call us. CPSI...
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For the most part, we have executive support. Every now and then, we get told that things will get...
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If someone were considering American HealthTech, I would tell them that people in medicine have a...
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I have had people say that another system is easier, but that isn't the case for my group because...
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We would be lost without American HealthTech. It is an awesome piece of equipment, and CPSI is...
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CPSI eventually keeps their promises. They have very lofty goals and wonderful dreams of what they...
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We have a maintenance contract, and certain things are included. Every time I call with a problem or...
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CPSI doesn’t always keep their promises. Timelines for a product rollout or availability are always...
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Things are getting to the point where CPSI is charging us for every little thing. There is all this...
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Evident Thrive EHR is really old and outdated. It is cumbersome. But CPSI has updated a lot of the...
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CPSI’s support people are good. They are pretty responsible, and they have gotten a lot better at...
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I think our satisfaction with CPSI will go up. During their annual conference, they discussed what...
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We aren't planning to change from CPSI anytime soon. A couple of years ago, I probably wouldn't have...
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Sometimes the issues are due to our staff's unwillingness to participate, and sometimes the issues...
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CPSI made some changes last year, and the system is pretty well integrated where we need it to be.
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CPSI is very accessible and approachable.
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CPSI's software is not cheap. Some data extraction is challenging. We are capturing so much data...
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When we were first learning how to use the product, it felt a little clunky. The product didn't feel...
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We are on an old version of Evident Thrive EHR, and that leaves a lot to be desired. The system is...
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I am very thankful for Evident Thrive EHR. I would love to have something more current, but it is a...
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We feel like each support department is an island. If we call and talk to somebody, we end up being...
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CPSI nickel-and-dimes us. For example, when something comes up, they introduce a new module that we...
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CPSI’s strength is their customer service. Their customer service is top notch. If there is an...
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Navigating Evident Thrive EHR can be very cumbersome. It needs fewer clicks.
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CPSI just recently made the software available in a web-based version instead of just having to be...
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In twelve months, we probably won’t have Evident Thrive EHR because are moving to another vendor's...
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Evident Thrive EHR is a fairly easy system to use, but I find running reports a little cumbersome. I...
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It takes a long time for enhancements to get done. I don’t know whether that is just the way the...
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CPSI is good from a support perspective. I like using the online support because I think it is...
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We feel like CPSI charges us for every little thing. When they come out with something new, they...
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Sometimes, we have an issue with an update that we have to wait a month or two to get fixed. Other...
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CPSI has a good vision. They are going in the right direction. They put a lot of emphasis on...
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I would like to have more reporting options than we need, but some reports are hard to manipulate in...
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For the most part, CPSI gives us what we need. We have doctors who have come from other places who...
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When it comes to regulatory requirements, the vendor sometimes works until the last minute to get...
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Since CPSI went public and bought out a lot of other companies, they haven't been as personable. We...
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The vendor’s people know how to be hospitable and have nice get-togethers and great conferences....
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CPSI has pretty good support. We can contact them every day. They have certain hours, but they have...
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The product is not very intuitive, and it is glitchy. There are two different platforms for people...
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We have to pay thousands of dollars for every new interface for Evident Thrive EHR. Even if CPSI has...
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CPSI is located in a different time zone than we are. They don’t flex to meet the time zone needs of...
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The vendor has got a lot more learning modules and a lot more options for training than they did...
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Sometimes the product works as promoted, but not always. It might work, but it is not very good. I...
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CPSI will always keep making us change the way doctors document. CPSI had one platform that worked...
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There is secure messaging on the portal, and I can’t turn that off. We don’t use that in the clinic,...
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My recommendation of CPSI to somebody would depend on their options. It just seems like there are...
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The EHR is easy for me to use because I have used it for years. I know all the ins and outs. When we...
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We don’t have any plans to change, although we wish we could. CPSI sold their platform as an...
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The vendor always seems to be two steps behind what we are looking for. We were looking for secure...
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Evident Thrive EHR doesn’t have the most up-to-date software. It was built in the early stages of...
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Our EHR is clunky and redundant. I wish that we had all of our patients' information in one place. I...
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I can find what I am looking for in American HealthTech. I don't have to do a lot in the EHR, but I...
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The service that we get from CPSI isn't as good as the service that we get from other vendors. I...
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I have seen other EMRs, and Evident Thrive EHR is definitely more simplistic, sometimes to a fault....
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We wish Evident Thrive Patient Management was a less manual, less DOS-based system because we know...
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The process for running reports is fairly manual. It usually takes a lot of manipulation in Excel to...
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In some cases, supporting the system is very difficult because we don’t have someone who is actually...
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During the time that I have worked with CPSI, I have found that when users stay in their line of...
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We decided to stay with Evident Thrive EHR because everything that we need can be taken care of with...
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In a perfect world where we had a hundred million dollars, I would go with another vendor, but we...
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CPSI has been pretty good about delivering new technology lately. CPSI has also improved some things...
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If there is a real problem, CPSI's executives generally know about it pretty quickly. One thing that...
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CPSI's programming isn't really good. Things break constantly and cause persistent problems and...
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We pay a ton of money for the vendor's support. A lot of the time, we get people in our hospital...
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Evident Thrive EHR is very expensive. CPSI charges a maintenance fee for each individual hard drive...
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