Evident Thrive Suite
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Culture, Relationship
CPSI tries not to oversell their product, but there are instances when American HealthTech does not...
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Culture, Value
The vendor does not avoid charging for every little thing so much anymore. There has been a change...
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Product
There could be better interoperability with things like labs, pharmacies, and x-ray companies. We...
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Product
I need the items still in CPSI’s billing module to be modernized and revamped. There has not been...
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Relationship
Overall, CPSI has been a very good company to work with, and they listen to their customers. I...
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Product
Evident Thrive EHR doesn't integrate well with our other systems at all.
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Culture, Relationship
The overall umbrella of how CPSI is set up is quite outdated. When the vendor came in, they made a...
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Relationship, Product
We haven't had any new technology from CPSI that has been useful. At one point, CPSI was in the race...
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Operations
During our implementation with CPSI, we had very few training days, and the training we received was...
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Relationship, Operations, Product
One of our underlying issues with CPSI is that the way they have written their code is archaic. The...
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Relationship, Product
We can put in support tickets to the vendor and things like that. I realize that that is pretty...
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Relationship
CPSI’s support is almost nonexistent.
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Product, Value
Evident Thrive EHR is atrocious. It is a complete waste of our time, and we have had the same...
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Relationship
Evident Thrive EHR was a pretty robust system over 20 years ago, but it is completely outdated for...
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Relationship
CPSI's support team is slipping. They used to be really good, but now they are not so good.
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Loyalty, Relationship, Product
CPSI seems to be playing catchup all the time; they have so many things in motion that they can't...
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Loyalty, Product
We already have a new EHR; we just haven’t gone live with it yet. We haven’t had a problem with...
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Relationship, Operations
Recently, CPSI has listened to us. They have responded to some of our requests and fixed some...
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Relationship
When we put in a ticket, CPSI will often tell us to look at the information out there, but we have...
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Relationship, Product
When it comes to upgrades, CPSI is always willing to go ahead and help out. However, since our last...
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Product
Our end users don't complain about the product. A particular group that I work with always says the...
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Product
The product meets our goals. It meets the technology standards that we need it to meet.
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Relationship
If the vendor’s lower level of support can't figure something out, they need to let the upper level...
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Operations, Product
CPSI was running an app for clinicians to document things. It was structured and templated. Then the...
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Operations
The vendor has an on-demand, interactive web page for training, but talking to a human is a...
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Product
There is supposed to be a patient liability estimator in the admission process. For whatever reason,...
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Product
Evident Thrive EHR does not integrate with everything; that is terrible. We have gotten things to...
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Product
We would like CPSI's system to not look like a DOS screen. Evident Thrive EHR and our gold-standard...
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Operations, Product
CPSI tends to be careless when testing switches. Testing something on a test site obviously has a...
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Loyalty, Value
Hopefully, we are at the light at the end of our tunnel with Evident Thrive EHR and can move to...
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Relationship
CPSI is falling short and not living up to their potential. They could do more when it comes to...
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Product
At our location, we are accustomed to using wait-listed units. CPSI is unfamiliar with wait-listed...
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Loyalty
One of the reasons that we are moving away from Evident Thrive EHR is that the functionality we need...
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Loyalty, Product
We have outgrown Evident Thrive EHR, but the system might work fine for a smaller facility that...
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Product
People constantly complain about the system. It takes a certain amount of time for the system to...
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Operations
I don't really know what our initial training with Evident Thrive EHR was, but there didn't seem to...
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Product
Evident Thrive EHR has some limitations when it comes to the documents that it can take in. The...
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Operations, Product
Once users learn how to navigate the system, they have it down pretty well. The system is...
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Relationship
We had people from CPSI help us work through some workflow issues. When we had other day-to-day...
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Loyalty, Product
The product doesn't flow, connect, or do what I need it to do. It is old, doesn't do anything, and...
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Relationship
I know that CPSI is trying to keep their promises, but they can’t. They are doing a lot, but it is...
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Culture, Value
Recently, we signed an agreement with a partner of CPSI. We needed to get read-only database access...
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Operations
CPSI has an online portal for training, but they only come out here when they are trying to do some...
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Product, Value
CPSI supports interfacing for mandatory government requirements, but they charge a lot.
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Product
A lot of the issues are centered around the physician documentation portion. The problem is that the...
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Value
CPSI delivers new technology, but it is so expensive. It is unattainable. The marketplace for CPSI...
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Relationship
CPSI’s support has a long way to go. Things get queued to a single operator. If I call the support...
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Relationship
As soon as I get frustrated with something, I reach out to my CSM and tell them I am having issues....
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Loyalty
CPSI doesn’t have a medical office product. That is one reason why we are changing to another...
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Product, Value
The product is a simple, fairly easy-to-use system, and it does seem to interface with other...
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Relationship, Operations
With CPSI’s help desk, getting help is not the best. Some of the people who work in support don't...
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Product
CPSI could improve their reporting functionality. In the system that I worked with before, I could...
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Operations
I haven't had any training with CPSI. Most of my training has just been on the job, and that is not...
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Relationship, Product
CPSI is good about updating things, and they have been able to do a lot of things that we have asked...
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Product
There are some things that we are unable to use because CPSI's system cannot bridge to what we need...
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Relationship
There are some things that CPSI is very proactive on. The executives are available. We have...
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Value
When a facility is small, they can't always buy the product with all the bells and whistles. For the...
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Product, Value
CPSI's system has caused a freeze in our workflow. We have disrupted revenue and staff burnout due...
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Relationship, Product
CPSI causes constant challenges and headaches to the point where we can't get anything to move forward....
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Product
The product doesn't fit our niche, and it has a lot of room for improvement, especially when it...
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Relationship
CPSI has a vision, but their delivery is awful. If they were to tell us today that something was...
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Product
I see Evident Thrive EHR as a colorful version of an old green screen computing system instead of as...
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Relationship
CPSI’s support team is hit or miss. Sometimes I get a good person, and sometimes I don't, but I...
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Relationship
CPSI has members on their team that are very interested in solving our problems. The team is very...
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Relationship
The vendor is a little slow. Sometimes, the vendor is more reactive than proactive. Usually, it...
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Product
Evident Thrive EHR is good for what it does.
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Product
Evident Thrive EHR can get not very user friendly, and it requires too many clicks. Everything...
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Product
Sometimes, with Evident Thrive EHR, we have problems with things coming over from different...
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Operations
The vendor does their best when it comes to training. They give out videos but leave out important information....
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Product
The application portion of Evident Thrive EHR must be invoked in several different ways in order to...
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Product
The system is reliable today, but the reliability depends on the month. The design is not optimal....
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Loyalty, Relationship
The vendor has a vision. They do not consistently deliver on that vision. We are still waiting for...
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Relationship
CPSI tries to be available to us, and they answer the phone. The vendor has gotten a lot better at...
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Relationship, Value
Evident Thrive EHR has helped our clinical users understand the difference between our internal...
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Product, Value
Managing the support of Evident Thrive EHR costs way too much. The database is not up to our...
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Relationship, Product
The vendor keeps their timelines, but concerns are not resolved. The functionality is never without...
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Operations
Our patient portal implementation did not go well. The upgrades that happen continue to impact our...
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Loyalty, Product
We have looked at other EHR options because of ease-of-use problems on the clinical side of Evident...
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Loyalty, Product
Evident Thrive EHR is going to a web-based version so that it can be accessed from any computer, not...
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Operations
The training with Evident Thrive EHR is only self-directed, and we don't really get any additional...
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Relationship, Relationship, Product, Product
We have had Evident Thrive EHR for a long time. The product has worked fine, but we have not built a...
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Product, Product
My biggest issue with Evident Thrive EHR is that it doesn’t integrate with other systems. I wish I...
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Relationship, Relationship, Product, Product
Over the past several years, the level of improvement in clinical user experience with our EHR has...
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Operations, Operations
CPSI kicked off some new enhancements, including the web console, and the enhancements looked good,...
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Operations
The person I work with from CPSI does a good job with training.
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Product
Evident Thrive Patient Management can be fairly intuitive in how it functions. In order to create a...
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Product
If someone is looking for a standalone system that covers materials and finance, as well as patient...
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Product
We would like the ability to read manufacturer barcodes. But I don't know of any system that does...
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Operations, Product
Evident Thrive Patient Management is a great system for us. It is very user friendly. It is very...
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Relationship
CPSI strives to keep all their promises, but sometimes they don't quite hit the mark. Sometimes...
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Product
There is a lot that goes on in the system. The reporting could be better. The system has some ad hoc...
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Loyalty, Relationship, Product
CPSI is trying to get to the point where they have better interoperability and have some things...
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Operations
CPSI’s implementations used to be very good, but remote implementations are not quite the same...
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Product
CPSI could make their tools better. A lot of times, the initial view of something new tends to look...
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Product, Value
Evident Thrive Patient Management is good. I recommend it. I tell people looking into the solution...
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Product
CPSI’s upgrade process has become a lot more transparent and streamlined than it used to be.
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Relationship
We haven't had any major issues with CPSI’s web support or phone support. The vendor is responsive....
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Product
The only thing that I really like about CPSI versus some other vendors is that there is a high level...
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Operations
CPSI does a pretty good job with training. The initial training's follow-up is good, but if the...
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Operations, Product
Evident Thrive EHR is not difficult to use, but it isn't intuitive. For example, if a user gets...
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Value
My recommendation of Evident Thrive EHR to someone is going to depend on the size of their facility....
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Loyalty
CPSI has some new things that seem to be very helpful. We want to implement those things, and I...
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Relationship, Product
In the pharmacy module, it is nice that we can adjust our NDCs fairly easily so that we can have...
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Operations, Product
I would like the system to be better at talking between the clinical side and the hospital side....
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Operations
I would say we are worse off now with Evident Thrive EHR than we were. Part of that is because...
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Loyalty, Product, Value
If I had the choice, I would probably not pick CPSI again. There are some things that they do well;...
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Loyalty, Operations, Product
We were able to update the product recently, and the vendor has been coming out with new platforms...
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Relationship, Operations
I am very comfortable with how the software works, but I also have a person I contact from CPSI that...
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Operations, Product
Getting the entire platform so that it is web based would be really helpful. It can be challenging...
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Product
There is no way for us to have diagnostics populate right into the platform. We have to keep...
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Operations
One of the vendor's team members was a poor trainer and was so rude and condescending to our staff....
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Product
When the vendor was pushing Evident Thrive EHR, they had great-looking dashboards and told us how...
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Product
We recently tried to test for interoperability, and we are supposed to be reporting on our inpatient...
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Product
A part of the EMR that we don't like is that we have to use so many different screens to change...
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Relationship
The level of support we get depends on the area within the EMR that we have issues with. From a...
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Relationship
We wouldn't wish this product on our worst enemy. I have actually told our audit firm that if they...
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Product, Value
There is not a chance in hell that we would purchase Evident Thrive EHR again. We went live a few...
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Relationship, Operations
For training, CPSI provides a website that has content that is out of date and inaccurate. The...
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Relationship, Operations
CPSI has spent a lot of time improving their service and support over the last year. I get responses...
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Product
Evident Thrive EHR could use improvement on the system's user-friendliness. Unless someone is...
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Relationship, Product
CPSI works well with small or medium-sized hospitals. The vendor provides a pretty thorough product...
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Product
Evident Thrive EHR works okay. It is cumbersome, but I think maybe all EHRs are. I am not aware of...
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Relationship
CPSI could do better in terms of communication and changes that are coming. I sometimes feel like...
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Product
The functionality and end-user experience in Evident Thrive EHR are not great. We feel like there...
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Relationship, Product
We have heard for several years that we are getting new nursing documentation, but we still don't...
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Relationship
I do like CPSI’s support. The vendor does a great job of communicating with their sites on product...
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Operations
CPSI provides good, knowledgeable education in terms of what they do have available on the platform....
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Product
Because CPSI changed to a web-based EHR, their system is a little disjointed for a lot of the end...
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Relationship, Operations
When the COVID-19 pandemic happened, the vendor started doing everything virtually. We had to go to...
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Product
The pharmacy side of Evident Thrive EHR isn't too bad. However, there are other sides of the system...
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Relationship
CPSI has a vision on their side, but it isn't a vision that anyone wants to see.
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Relationship
CPSI has good intentions. They will plan a rollout for a specific time, and then things will get...
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Loyalty, Product
We have known for some time now that CPSI's system wasn't a good fit for our organization. It wasn't...
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Relationship
The thing I like about CPSI is the people. We have great connections and relationships with people...
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Relationship, Product
I like the product. CPSI has been slow to change to the new platform, and I am sure that has been...
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Relationship, Product
CPSI is doing a really good job of transitioning. They are trying to make things cloud based....
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Product
Everybody is loving the cloud-based version, especially the providers. The cloud-based version is a...
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Loyalty
A while ago, we started looking at all of the product upgrades that we could do. We would tell other...
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Relationship, Product
CPSI should continue to improve the cloud-based system and try to push it out to other facilities to...
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Operations, Product
We use CPSI's products in both our hospital and our clinic. The transition with our clinic has been...
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Culture, Relationship
We like CPSI. All of the vendor's contracts and people are super easy to deal with. CPSI is...
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Culture, Relationship
CPSI has been doing a pretty good job of keeping all of their promises. We have had a couple of...
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Product
I would love to see Evident Thrive EHR have more intuitive coding and billing options. For example,...
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Relationship, Operations, Product
CPSI doesn’t know the product is broken until it is broken. I wish they would do more thorough...
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Loyalty
If CPSI delivers on everything they say that they are wanting to, my overall satisfaction will...
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Product
If I had the power to make the decision, I would not buy Evident Thrive EHR again. CPSI puts out...
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Operations
CPSI’s training programs are not readily available for anybody to have access to. I am not sure how...
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Relationship
Support is available when we are running into issues. And CPSI is reactive in finding issues, but...
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Loyalty, Product
Evident Thrive EHR is not a complicated system to use, though it is definitely not intuitive. It is...
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Relationship, Operations
The solution is easy to use depending on the person. There are things that I don't know how to do...
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Relationship
If something happens, we can call CPSI, and they will help us out. We can outsource to CPSI if we...
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Relationship, Product
CPSI often releases patches a week or two apart. There is no set schedule for patches, and that is...
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Product
There is no standardization with CPSI regarding role templates. If we want to build a registrar, for...
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Loyalty, Product
I didn't have a choice years ago when we implemented the product, so if I were starting over, I...
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Relationship
CPSI does a good job and is very helpful when we have issues. They can generally fix any issues we...
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Loyalty, Relationship, Product
The only issue I have ever had was with the push for electronic scribing. CPSI was assertive about...
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Product
Any time an organization dives into an EMR, they need to take the time to look into the product. Our...
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Product
CPSI is not the right solution for a facility of our size. I am sure other organizations use it and...
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Product, Value
Our financial and coding people are comfortable working in the CPSI environment. They are used to...
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Loyalty
Our organization is shopping around and looking to make a change. Our CEO has pushed to have a...
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Operations, Product
The thing I like most about Evident Thrive Patient Management is the ease of use; the system is very...
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Relationship
If there are any issues with Evident Thrive Patient Management, CPSI's support team is quick to get...
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Operations, Product
CPSI should make the product easier to use. I can't run a report and click on that report to get to...
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Loyalty, Operations, Product
The automated part that goes from CPSI's system to our claims management system is set up pretty...
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Product
I would be more satisfied overall if CPSI would fix some of the insurance in our chargemaster so...
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Operations, Product
Overall, I like the product, but there are a couple of things that could be updated, and some things...
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Loyalty, Operations
Our move to CPSI's system wasn't good. Our chargemaster tripled in size. The vendor's suggestion for...
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Product
At one point, the vendor did something that caused a lot of issues with our charts and the...
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Relationship
When we ask the vendor for help, they will tell us that they will help us in a little bit, but when...
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Relationship
One of my biggest concerns with CPSI is keeping to timelines for products. I know that the COVID-19...
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Relationship
I have seen benefits from using CPSI's system, mainly in the vendor's response times for...
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Relationship, Product
Our experience with CPSI has been fair to good. Over the last few years, they have made quite a few...
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Relationship, Operations, Product
Our biggest complaint with CPSI on upgrades is as they roll out information, they will send out...
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Operations, Product
CPSI gives search results from the user's point of view in education, but when system administration...
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Product
There are certain features in Evident Thrive EHR that are just not built. IV titration is very...
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Product
The integration and interfacing area in Evident Thrive EHR actually works pretty well. Everybody...
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Relationship, Product
CPSI needs to hurry up and fix the nursing documentation. We know they are working on that, but they...
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Relationship
CPSI made a concerted effort to have some of the easier things handled by the person who answered...
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Relationship, Product
Evident has made great strides in making the clinical side more functional. The problem is all the...
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Product
CPSI needs to improve the product greatly on the reporting side and to improve our ability to pull...
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Relationship
CPSI responds quickly when we put in a ticket, but it can take some time to find the correct answers....
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Value
Evident Thrive EHR is outrageously priced, and CPSI charges for every little thing.
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Operations, Product
We have questions about how thoroughly CPSI tests the product upgrades before dispersing them...
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Relationship
The support team from CPSI has gotten worse in the past few years. The vendor just hasn't always had...
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Loyalty, Relationship, Product
CPSI basically has three platforms. There is a web client, a Windows client, and a legacy client....
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Loyalty, Product
We would purchase Evident Thrive EHR again because of the ease of use and the control we have over...
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Product
CPSI supports any questions we have. We don't have any problems. We can take Evident Thrive EHR and...
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Loyalty
The product is not part of our long-term plans for a couple of reasons. A lot of the product is...
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Product
The medication management on the nursing side is pretty solid and is probably the product’s...
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Relationship
CPSI does not keep all of their promises. There have been modules and different subapplications that...
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Relationship
CPSI’s customer support model doesn’t work very well. We call and get a number, and then CPSI emails...
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Loyalty
I think my overall satisfaction will go down. As we continue to change, some of the things that are...
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Relationship, Product
CPSI does not support our organization's integration goals. Everything CPSI does on their medical...
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Product
Fundamentally, Evident Thrive EHR looks, acts, and functions the same way it did a long time ago....
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Culture, Operations, Product
CPSI leveraged Internet Explorer for some functionalities to make physician sign-ins work. When they...
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Relationship
CPSI never provides proactive service in advance. If I call the support team with a question, they...
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Culture
Every purchase from CPSI lately has been on the business side. It seems like the vendor is laying...
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Culture
Evident Thrive EHR is a terrible product overall. When we went live with one of the vendor’s...
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Operations, Product
CPSI is fairly easy to use and navigate. Everything is in one system, so we can do our EHR...
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Loyalty, Relationship, Product
The vendor needs to put a few updates in place for the online version to function appropriately like...
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Culture, Value
CPSI could make our experience even better by bundling all of their packages and not having separate...
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Relationship
Any electronic health record will need improvements, so we could probably make a long list of things...
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Product
Evident Thrive Patient Management has more analytics and functionalities than CPSI’s old Centriq...
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Loyalty, Product
We were very happy with the Centriq product; it did the job for us. There is a learning curve for...
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Value
The magic number for the quote we get on interfaces is always thousands of dollars, but to give them...
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Product, Value
I don’t find Evident Thrive Patient Management to be as intuitive as other systems. CPSI just has...
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Loyalty, Product
CPSI is not being innovative. Evident Thrive Patient Management is a dying product. I don’t see...
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Relationship
Our relationship with CPSI is getting better. It seems like they are adding more layers. The vendor...
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Loyalty, Value
If we had more money in our pockets, we would probably rip out and replace the solution tomorrow....
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Product
CPSI is a bit challenging to work with because they are locked in with their infrastructure, and...
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Loyalty, Product
We have had challenges with the clinical side of the EHR. Those challenges are some of the driving...
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Relationship
Once we want to add an integration, we have to open up a ticket with the vendor's ticketing system...
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Product
CPSI is trying hard to improve. For the longest time, our providers could not assign documentation...
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Value
CPSI does not avoid charging for every little thing.
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Operations, Product
The product is difficult to use but gets the job done. The product is maybe not the easiest or the...
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Product
CPSI has data fields that we can’t pull from. That hinders us. As a result, we have to use a...
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Relationship
CPSI seems antiquated. They need to come into the twenty-first century, but I don’t see them making...
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Relationship
When I try to put in an issue with CPSI, the person that I talk to won't know anything about my...
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Operations, Product
The product is easy to use. It is a very simple, intuitive system.
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Loyalty, Product
We are very pleased with the system and are not dying to switch from it. The system works very well...
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Relationship
CPSI has kept all of their promises to us. Sometimes life happens and things don’t get rolled out as...
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Culture, Value
We do feel nickel-and-dimed to some degree. Originally, customers could buy American HealthTech, and...
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Operations
CPSI’s training on their website has greatly improved.
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Loyalty
The reason we are so satisfied with American HealthTech is that the vendor understands long-term...
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Relationship
Even though CPSI is a big company, we feel like we know the folks there by name and they know us. We...
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