TruBridge Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Value
The EHR is stuck in the Stone Age. Functionality that is automatic in all other EHRs is always a...
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Culture, Product
TruBridge claims that many third-party products integrate well, but once we purchase the software,...
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Culture, Relationship
TruBridge does not keep promises. TruBridge said we would have remote access and stuff like that,...
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Operations
The implementation of TruBridge EHR wasn't much of a problem. It was not a pain to make that...
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Value
TruBridge EHR is an entry-level EHR, but we get what we pay for, and it is not bad. Now that I know...
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Product
TruBridge EHR is hard to integrate with third-party applications. TruBridge didn't want to engage...
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Operations
TruBridge wasn't much help with supporting our updating and releasing process. TruBridge had too...
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Product, Value
The strength of the TruBridge product is the cost, but in general, we have been told that a lot of...
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Product
It is hard to work with TruBridge on third-party integrations generally due to the length of time it...
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Operations
We should still be having recurring meetings regarding implementations and pain points, and we have...
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Relationship
I can't think of any instances where TruBridge’s service has been proactive. The service is mediocre...
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Relationship
TruBridge stays very current, and if we request anything, they usually work pretty well with us....
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Product
Our nurses like TruBridge EHR. It is a super easy EHR for nurses, and the way it interfaces with our...
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Loyalty, Product
With TruBridge Claims Management, users can search by claim and see the remits right away. With...
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Product, Value
TruBridge Patient Management automatically drops claims into TruBridge Claims Management. When we...
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Value
I would buy TruBridge EHR again. Cost effectiveness is one of the key drivers for an organization...
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Operations, Product
I would rate TruBridge's implementation services as being just above the middle of the road. The...
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Relationship
With TruBridge's support, I can put in a situation and get an answer within a couple of hours. That...
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Value
TruBridge does flow well for the things we use it for. I can get what I need out of TruBridge EHR....
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Product
In my department, I don't really have too many problems with TruBridge EHR. I do have some problems...
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Product
I know TruBridge does some upgrades. I just haven't seen any in radiology or pharmacy. There is room...
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Loyalty, Product
We started out with a few separate facilities using TruBridge EHR, and TruBridge said we could...
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Relationship, Operations
I get training from other vendors, but I don't get any of that with TruBridge. Additionally,...
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Relationship, Product
TruBridge has pretty good support. However, I just think TruBridge EHR has problems. If I need a...
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Loyalty
TruBridge EHR is not part of our long-term plans. TruBridge EHR just doesn't do everything we need...
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Value
We wish that TruBridge’s interface fees weren’t so high. That is the downside of interfaces. The...
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Product
The TruBridge EHR product we purchased years ago has become better each year with several platforms,...
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Operations, Product
We use TruBridge EHR and get the work done. We have a few clinical workarounds, but we know how to...
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Relationship, Operations
TruBridge has great customer service. They are extremely nice and responsive to our needs. If we...
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Relationship, Product
There is no perfect EHR; TruBridge tries super hard to hit all the notes, but they also know what...
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Relationship, Operations
When it comes to the vendor’s technology road map, TruBridge sends out an email. It is just a very...
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Loyalty
The product fits our organization, but whether the product is part of our long-term plans depends. I...
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Operations
We are working on one project, and it doesn't seem like the vendor has the functionality for...
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Product, Value
Sometimes I can create places where the system fails, so there are some nuances where I can actually...
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Value
TruBridge Patient Management is one of those programs where we definitely get what we pay for. I...
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Relationship
The customer service from TruBridge has been really good. It stands out the most. TruBridge is a...
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Operations, Product
The product is a great program, but it doesn't have the dashboard capabilities that other systems...
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Product
I like the release of information module in TruBridge EHR, and I also like the transcription module....
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Product
In TruBridge EHR, some of the reports don't all flow into the report dashboard. The reports are...
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Relationship
One thing I like about TruBridge is easy accessibility. If we have a question regarding the system,...
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Product
TruBridge Patient Management is so easy to navigate the more and more someone gets into it, and we...
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Value
If I had to do it again, I would not buy TruBridge. TruBridge EHR is just not a good EHR. I would...
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Loyalty, Operations
The jury is still out on TruBridge because we just did a reimplementation. Our original...
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Loyalty, Operations
Training has been really working well for TruBridge EHR. The team has been pretty satisfied. Now, I...
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Relationship, Operations
TruBridge's regional meetings are actually attended by their executives. That is nice, and I thought...
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Loyalty, Product
In TruBridge Patient Management, I don't have to look for my chart to document my vital signs or...
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Loyalty
Eventually, TruBridge Patient Management is going to connect to our EHR, and then we will be able to...
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Loyalty, Product
TruBridge Patient Management doesn't talk with many of our outside vendors, external solutions, or...
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Product
It is very difficult to get information out of TruBridge's system. It is almost impossible for us to...
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Relationship, Value
TruBridge seems to overcharge for new things when they are building an internet bridge between two...
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Loyalty, Product
Having the ability to locate charts in EHRs is always an issue. That is a pain point for us....
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Loyalty, Product
TruBridge EHR is basically just a data depository. TruBridge seems like they are putting a lot of...
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Loyalty, Relationship
I'm hopeful that the writing on the wall looks horrible for TruBridge because they have made too...
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Operations, Product
There are a handful of staff members who tell us that TruBridge EHR is easier than some systems, but...
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Loyalty, Relationship, Product
TruBridge talks about developing products, and sometimes we see those developments, but sometimes we...
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Relationship, Value
TruBridge's support is pretty decent. But the monthly support charge from TruBridge is ridiculous...
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Product, Value
There are a couple of things that are good about TruBridge EHR. For the most part, if we get all of...
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Culture
TruBridge promised us that a certain piece of TruBridge EHR was going to be integrated into our...
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Product
There are parts of TruBridge Patient Management that are still being developed, so users have to be...
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Operations, Product
If someone is looking at the clinical workflow in TruBridge Patient Management, it doesn’t prompt...
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Relationship, Product
Sometimes TruBridge will get some hospitals on a new patch or update, and they find out some issues...
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Value
There are things that do have costs with TruBridge, and a lot of them are third-party costs. We get...
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Loyalty, Relationship
I don't like the direction the TruBridge leadership has gone in the last couple of years, and I...
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Product
Pretty much everything in TruBridge Patient Management needs to be improved. The process of creating...
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Relationship
I like the TruBridge customer support team. They are very responsive. I can always get somebody on...
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Value
My biggest gripe with TruBridge is that they nickel-and-dime the hell out of us. That is their...
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Loyalty
I would not buy TruBridge EHR again just because of the scattered history, stagnant growth, updates...
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Value
TruBridge likes to charge for everything. They have talked to us about the functionality of some of...
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Operations
TruBridge is heavily reliant on videos and not on on-site, in-person updates. There is not a whole...
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Product
Interoperability has given us problems. We have had issues with CMS' Promoting Interoperability...
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Loyalty, Product
The newer product is good, but it isn't all new. What is available is okay, but we are very limited...
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Loyalty, Value
TruBridge EHR works, but it is not optimal. It might be optimal for a smaller facility or somebody...
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Product
As an organization, we need very specific things or functionalities for the new rollouts. That gets...
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Culture, Relationship
There is some functionality TruBridge said they could do that they could not, and that was...
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Relationship
TruBridge’s support is not great; they have not been very supportive. They will walk us through some...
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Loyalty, Product
TruBridge EHR is not user-friendly at all. Things that could be a couple of clicks take about 10...
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Loyalty, Product
TruBridge has two different types of reports: ad hoc reports and reports in their old EHR system....
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Relationship, Product
TruBridge EHR has not been user-friendly as far as best practices have been concerned. TruBridge...
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Product
Things are at a standstill with TruBridge. There haven’t been many improvements, even with their...
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Loyalty, Product
The financial piece is highly disconnected, and that is one of the biggest challenges. It integrates...
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Product
TruBridge is doing well. Their program for accounts receivable called Thrive UX integrates with...
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Product
I would not buy TruBridge EHR again. There are a lot of steps to many different things. The...
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Relationship
I haven't worked much with TruBridge executives. In fact, we have had a lot of issues with TruBridge...
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Operations
TruBridge's training is really good. They are always available for ongoing training. Even when I...
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Operations
TruBridge could have an earlier onboarding for the things that are mandated. They have been really...
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Product
TruBridge Patient Management has lots of capabilities for the end user. It is easy to train on, and...
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Product
TruBridge EHR is user friendly, and a lot of that has to do with the fact that we have control over...
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Value
We don't have to pay for every little thing with TruBridge because we have maintenance fees, but...
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Product
The way that TruBridge does education now can make it hard to find what we are looking for because...
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Relationship
TruBridge's support people are actually not bad, but I'm on them frequently. I can reach out to my...
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Loyalty, Product
I wouldn't recommend TruBridge's system. The biggest thing is it is old school; there are a lot of...
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Relationship, Value
TruBridge is not meeting their goals. The product is a work in progress. TruBridge is trying, but...
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Operations
TruBridge needs to streamline their training. Setting up a new user in TruBridge's system is not...
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Loyalty, Operations, Product
TruBridge needs to change their platform. Part of TruBridge EHR is written with COBOL. I don't know...
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Culture, Product
TruBridge EHR integrates with the things the vendor gave us, and it doesn't integrate with anything...
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Relationship
With TruBridge’s support team, we can at least grab a person. We can open a ticket online or call...
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Value
With TruBridge EHR, I would say we are getting what we are paying for, so we can't complain. If...
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Relationship
The support that we get from TruBridge is really good, and the vendor has really worked hard to...
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Product
There is always something breaking in TruBridge EHR, and when it breaks, it breaks down all of our...
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Loyalty, Relationship
We have struggled with TruBridge's involvement a little bit. The vendor has changed their module, so...
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Product
The system's ease of use for end users really depends because the system is all over the place....
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Relationship, Product
TruBridge is bringing out some new things. The only bad part of that is that those new things are...
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Operations, Product
We wouldn't buy TruBridge EHR again because of certain little things. For example, some things are...
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Value
TruBridge EHR is cheaper than some other solutions, so we pay for what we get. However, I would...
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Product
TruBridge EHR is not easy to use. It allows too many variables that lead to risky care for patients....
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Relationship, Operations
I have never been offered any training by TruBridge. TruBridge’s support is not great. As a matter...
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Product, Value
Pulling data out of TruBridge EHR is very hard. That is our biggest complaint. Almost every report...
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Operations
For a customer considering TruBridge Patient Management, I hope their implementation goes better...
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Product
TruBridge Patient Management is easy to work in. It has a bigger screen and is more legible than our...
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Loyalty, Product
I wouldn’t buy Trubridge Patient Management again because, with how the statements work in the...
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Relationship
TruBridge's response time is horrible. If I have an issue, the vendor often says they aren't sure...
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Product
Things are horrible. From a pharmacy standpoint, the program is very unsafe. It is nice when we want...
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