CTG Technical Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Manager

Relationship, Relationship, Services, Services

We have had some issues related to the workflow when it comes to the 800 number not working...

Sep 2023
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Manager

Loyalty, Loyalty, Value, Value

CTG has been pretty good about not charging us for some of the things we have requested. If I had an...

Sep 2023
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Manager

Relationship, Relationship

CTG is consistent. We recently had an issue that was affecting users, and we couldn’t figure it out....

Sep 2023
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Manager

Value, Value

Receiving our money's worth is where I have problems. CTG has other clients with the same setup that...

Sep 2023
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Manager

Relationship, Relationship

We have been a little concerned about the turnover rate of the CTG agents. At one point, it was...

Sep 2023
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