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User Commentary

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Manager

There is room for improvement with Databound's training process. The system is complicated. It is...

Apr 2021
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Manager

We looked at other products, but we selected the Databound product because it worked better with...

Apr 2021
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Manager

Our IT team uses the product for different things. If we have a bunch of registrations that are...

Apr 2021
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Manager

Databound is sort of short on staff. The vendor relies heavily on one person, who is very...

Apr 2021
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Manager

The outcomes that we have realized have definitely been beneficial. We have a great ROI; otherwise,...

Apr 2021
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Manager

We started using the product to clean up some of the registration issues that we had. The product...

Apr 2021
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Analyst/Coordinator

The vendor is top notch as far as customer service and support go. I don't ever remember dealing...

Mar 2021
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(0)
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Analyst/Coordinator

The tool is great. We use a few different modules, but EMUE Robotic Process Automation is...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor's support teams are always on point. It is weird to have a random issue that isn't...

Mar 2021
||
(0)
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Analyst/Coordinator

The system eliminates the need for manual data entry. The system saves hundreds of hours of...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor's training is great. Our programmer that builds the scripts knows what he or she is doing...

Mar 2021
||
(0)
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VP/Other Executive

The Databound product allows us to propagate and assimilate information that makes it easier for us...

Feb 2021
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Manager

The inherent way that robotic process automation (RPA) works with existing systems is challenging....

Oct 2020
||
(0)
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Analyst/Coordinator

I have talked to one of the executives, and that person has helped me through an issue.

Oct 2020
||
(0)
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Analyst/Coordinator

I would highly recommend the system to someone else who was still on a mainframe or could possibly...

Oct 2020
||
(0)
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Analyst/Coordinator

The system is very powerful. It can connect to a mainframe, and our registration system is on a...

Oct 2020
||
(0)
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Analyst/Coordinator

Databound offers some training. They have some forums on their website where fellow customers can...

Oct 2020
||
(0)
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Analyst/Coordinator

The product has a built-in help functionality that I use pretty regularly. It is quickly accessible...

Oct 2020
||
(0)
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Analyst/Coordinator

Databound keeps all their promises. I haven’t ever had an experience where the vendor hasn’t come...

Oct 2020
||
(0)
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Analyst/Coordinator

The product is part of our long-term plans, but I don’t know exactly in what scope. We are extremely...

Oct 2020
||
(0)
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Analyst/Coordinator

We are doing training for one of the platforms we are going to automate, and we have an upcoming...

Oct 2020
||
(0)
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Analyst/Coordinator

The product supports our organization’s interoperability goals, but we haven’t really experienced...

Oct 2020
||
(0)
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Analyst/Coordinator

The ease of use for the programmers is good. There are a lot of things that I wouldn’t trust our...

Oct 2020
||
(0)
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Analyst/Coordinator

I would say Databound is doing all they have said they will do. Obviously, businesses always have...

Oct 2020
||
(0)
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Manager

The training from Databound is awesome. They are a really phenomenal company to work with. From a...

Oct 2020
||
(0)
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Manager

Databound supports our integration goals; that is their primary focus. We use Databound's help...

Oct 2020
||
(0)
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Manager

The product supports our needs. When we told Databound that we were going to install a new product,...

Oct 2020
||
(0)
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Manager

Databound's CEO doesn't hesitate to jump on calls to discuss fixing technical issues or getting...

Oct 2020
||
(0)
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Analyst/Coordinator

We utilize the EMUE platform to automate a lot of our workflows in our revenue cycle application. I...

Oct 2020
||
(0)
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Director

This is a great tool. We needed another screen scraper. Databound works with our vendor for patient...

Oct 2020
||
(0)
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Director

The people at Databound are very supportive. If we need help or anything like that, Databound's...

Oct 2020
||
(0)
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Director

Databound keeps all of their promises. I have never had any issue with Databound.

Sep 2020
||
(0)
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Director

Databound mainly announces their upgrades through the website and not through direct communication.

Sep 2020
||
(0)
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Director

The EMUE system works as promoted. It is doing what we bought it for.

Sep 2020
||
(0)
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Director

The ease of use of the EMUE system is great. I have trained several users on the system, and they...

Sep 2020
||
(0)
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Director

I don’t think Databound has ever charged us anything beyond our normal support fees. I am very happy...

Sep 2020
||
(0)
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Director

There are always going to be things that don't work for every situation, but with Databound, if we...

Sep 2020
||
(0)
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Director

The executives at Databound have always been very good to us. They have always provided very good...

Sep 2020
||
(0)
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Director

Databound has always provided solutions. If they have come out with a new version, and if there are...

Sep 2020
||
(0)
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Director

Databound has webinars for the user community. The community can partake in new developments or new...

Sep 2020
||
(0)
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Director

The system is saving hundreds of hours of work. That is a real ROI. What it has saved us has far...

Sep 2020
||
(0)
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Director

We are a little disappointed because we are converting to a new enterprise vendor and won’t be able...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

In terms of interoperability, we can use the system within our current EMR to update data. But when...

Sep 2020
||
(0)
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Director

Databound does updates, and they get those thoroughly vetted. So when they come to us with an...

Sep 2020
||
(0)
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Director

Databound is trying to get information about upgrades in advance to make sure our scripts work going...

Sep 2020
||
(0)
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Director

Our satisfaction is as high as it can be, and I don’t expect it to change. Databound is excellent...

Sep 2020
||
(0)
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Director

Databound has done a fantastic job of working with us and developing their product to be able to...

Sep 2020
||
(0)
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Director

Users definitely have to be skilled to run the system and be able to set it up. A casual end user...

Sep 2020
||
(0)
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Director

The vendor has been proactive over the last several years since my implementation. They have been...

Sep 2020
||
(0)
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 or  to see details.

VP/Other Executive

Databound doesn’t nickel-and-dime. I have been very pleased with Databound. They provide training...

Sep 2020
||
(0)
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Director

Databound has been great with integration. We are in a system conversion, and Databound customized...

Sep 2020
||
(0)
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Director

Databound's support is top notch. There hasn't been one time when we have reached out to Databound...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

EMUE Robotic Process Automation works as promoted. The vendor promoted the system as being able to...

Sep 2020
||
(0)
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Director

We have very easy upgrades from Databound. The upgrades are deployed systematically. We really...

Sep 2020
||
(0)
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Director

I am able to build scripts and deploy them to users. Then the user just hits a Start button, and the...

Sep 2020
||
(0)
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Director

Databound's service is very proactive. Databound brings out smart names at times that we haven't...

Sep 2020
||
(0)
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Director

We have received our money's worth with Databound's system, and it continues to save us money. The...

Sep 2020
||
(0)
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 or  to see details.

Director

I work with a lot of vendors, and I have to say that Databound is one of the best vendors that I...

Sep 2020
||
(0)
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 or  to see details.

Director

EMUE Robotic Process Automation works with mainstream systems and not just webpages. It is amazing...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor has performed very well. They are supportive, and they always answer questions and...

Sep 2020
||
(0)
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CIO

There aren’t any places for the vendor to improve right now, and that is only because we have been...

Sep 2020
||
(0)
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CIO

The vendor's executive support has been very good. If I need something last minute or over the...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

I would buy this product again. It has been very helpful in coming up with a lot of solutions to our...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

Databound keeps their promises. One of the best things about the vendor is that I am in touch with...

Sep 2020
||
(0)
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 or  to see details.

Director

Prices don’t go up every year like some other services, and Databound doesn’t nickel-and-dime us on...

Sep 2020
||
(0)
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 or  to see details.

Director

We don't receive much training, but it was offered to us in the beginning and is available whenever...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product has never failed to do something that we have requested. There is nothing that teaches...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has come out with APIs. However, our API is mainly built for our financial system. The...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Databound’s product has gotten much better since we first started with it. We used to have to buy...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor absolutely keeps their promises. In our situation, we have been the ones who haven’t been...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system does exactly what it is supposed to do. When we were using it in our old EMR, it worked...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For a developer, the ease of use is okay. Databound does training for individuals who don’t know...

Sep 2020
||
(0)
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Director

Ongoing training is usually requested by the customer. The vendor’s training classes have always...

Sep 2020
||
(0)
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Director

The system works exactly how Databound promoted it. It does scripting. When things don’t work in a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only gap we have had with Databound was when they couldn’t support our EMR. Integration has been...

Sep 2020
||
(0)
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 or  to see details.

Director

Databound’s customer service is excellent. Several people from Databound personally reach out to me...

Sep 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The vendor does everything well. They are an excellent company, and we love them.

Sep 2020
||
(0)
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Analyst/Coordinator

We are looking at other vendors, but the decision to do that was our VP’s decision, not our department's....

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor's support is excellent, and we are not charged for anything other than our yearly payment....

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The system is very easy to use, and the vendor is seriously one of the easiest to work with. I don’t...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Databound does well with customer service. We are able to get on the support line very quickly, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product works well, and it does what it needs to do. The deficiency that Databound had is that...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

Databound would walk us through things step by step and show us how to do them. They also answered...

Sep 2020
||
(0)
 Thank you  Helpful

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Director

Databound avoids charging for every little thing. That is one thing they are very good about. They...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Databound's training is really good, and for what we use the product for, it works perfectly. The...

Sep 2020
||
(0)
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 or  to see details.

Director

The system is easy to use, especially for the staff that uses it. Databound is proactive in their...

Sep 2020
||
(0)
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Director

The system definitely drives tangible outcomes. If we had to do everything manually, it would take...

Sep 2020
||
(0)
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 or  to see details.

Director

A year from now, I don’t see anything changing. This product is stable, and we use it every day....

Sep 2020
||
(0)
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Manager

Databound is top notch in their customer and technical support. I have never worked with a company...

Sep 2020
||
(0)
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Manager

I wouldn’t say that we aren’t struggling. Automation is definitely complex, and a lot of thought...

Sep 2020
||
(0)
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Manager

The solution works and navigates very well. We have pushed the solution from a robotic point of view...

Sep 2020
||
(0)
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Manager

The implementation of the system is easy. People can download it and do everything themselves.

Sep 2020
||
(0)
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Manager

I would rate Databound high for supporting integration goals. The solution works extremely well with...

Sep 2020
||
(0)
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Analyst/Coordinator

I like the flexibility and versatility that the EMUE platform offers to our organization. I like the...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Databound is very fair. I can't think of anything that Databound has done wrong.

Aug 2020
||
(0)
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Analyst/Coordinator

I use EMUE Robotic Process Automation to automatically register treatment series accounts in our...

Aug 2020
||
(0)
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 or  to see details.

Manager

I can't think of anything that Databound could do better. Whenever we need them to do something,...

Aug 2020
||
(0)
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Manager

Databound's pricing structure is fair for what they provide. The vendor was very fair with us in...

Aug 2020
||
(0)
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Manager

I would absolutely buy the product again. It allows us to drive the desired tangible outcomes. We...

Aug 2020
||
(0)
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Manager

I don't know whether there are any promises made by Databound. They haven't failed us on anything...

Aug 2020
||
(0)
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 or  to see details.

Manager

Every once in a while, we need support from Databound, but the product mostly runs itself. The...

Aug 2020
||
(0)
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Manager

There are only a couple of people who actually write in the product, so I wouldn't call them end...

Aug 2020
||
(0)
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Manager

Databound is good with support via the phone or the web. They are always available. They are a small...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Databound has a lot of training, but we don't use it too much. When we do use the training, it is...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The system cannot understand CAPTCHA or access VPNs because of security protocols. With CAPTCHA,...

Aug 2020
||
(0)
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Analyst/Coordinator

Databound is a fantastic company. They are always focused on helping their clients. Databound's...

Aug 2020
||
(0)
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Analyst/Coordinator

The system uses a complex language that I am not really familiar with, so the system is hard for me...

Aug 2020
||
(0)
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Analyst/Coordinator

The product is complex, but once users get it down, it can do amazing things. I cannot say enough...

Aug 2020
||
(0)
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Analyst/Coordinator

The vendor's implementation services are great because the implementation is something I can do. I...

Aug 2020
||
(0)
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Analyst/Coordinator

Our training with Databound was good. There were things that could have been done better, but the...

Aug 2020
||
(0)
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Analyst/Coordinator

The system works pretty well, but there are some hurdles with it. The one downfall is that Databound...

Aug 2020
||
(0)
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Analyst/Coordinator

When I think of integration, I think of passing data from one system to another, and Databound's...

Aug 2020
||
(0)
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Analyst/Coordinator

Databound's system is a good product. It does what it is supposed to do. There are certain things...

Aug 2020
||
(0)
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Analyst/Coordinator

There was one thing Databound couldn't do that we asked them to do, but we found a workaround, and...

Aug 2020
||
(0)
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Analyst/Coordinator

Databound's support is outstanding. When we want a new script, Databound can usually turn it around...

Aug 2020
||
(0)
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Analyst/Coordinator

The biggest thing I would tell a peer considering Databound's system is that he or she should look...

Aug 2020
||
(0)
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Analyst/Coordinator

We don't get additional training. If we did, I am guessing there would be a fee. During the...

Aug 2020
||
(0)
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Analyst/Coordinator

For people that have any kind of programming background, the solution is pretty easy. All of my...

Aug 2020
||
(0)
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Analyst/Coordinator

The vendor creates new versions of the product. I don't know how often, but they send us...

Aug 2020
||
(0)
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Analyst/Coordinator

We are going to be moving to another vendor's EMR. The EMR would have to share access with the...

Aug 2020
||
(0)
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Analyst/Coordinator

We have had other automation products. The early ones looked at positions on screens. This product...

Aug 2020
||
(0)
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Analyst/Coordinator

I have never dealt with the vendor executives. We have never needed to.

Aug 2020
||
(0)
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Analyst/Coordinator

We have absolutely gotten our money's worth. The first thing we had used the system for was the...

Aug 2020
||
(0)
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Manager

I would give Databound a very high rating for the overall quality of the product. We really love it....

Aug 2020
||
(0)
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Analyst/Coordinator

The vendor gets right back to me whenever I have an inquiry and usually sets up a Webex presentation...

Aug 2020
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Analyst/Coordinator

We worked with another vendor that charged us every time we asked for something to be changed. We...

Aug 2020
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Analyst/Coordinator

When the vendor puts out new versions, we implement the versions ourselves. We have had no problems...

Aug 2020
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Analyst/Coordinator

The vendor came out and trained us when we initially got the product. Since then, we have basically...

Aug 2020
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Manager

People don’t have to be a programmer to use the product. The vendor’s support is phenomenal. I open...

Aug 2020
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Manager

The product is as good as the user makes it. People need some use cases for it, and people need to...

Aug 2020
||
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Manager

The vendor is very easy to work with. They are personable and willing to come on-site to do...

Aug 2020
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Manager

It is a continuous effort for Databound to update their product in order to keep up with the changes...

Aug 2020
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Director

We have underutilized the product, but that isn't Databound's fault. We just don't have a robust...

Aug 2020
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Director

There are a couple of back-end functions that we have automated through Databound. Most of my team...

Aug 2020
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Director

Databound's implementation and upgrade resources are pretty good. They have been helping us get some...

Aug 2020
||
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