EMUE Robotic Process Automation (RPA) Comments

 

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Current Time Inside Cache Tag Helper: 10/25/2020 1:24:42 PM and Model.EvProductId = 221719

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User Commentary

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Manager

Functionality and Upgrades

The inherent way that robotic process automation (RPA) works with existing systems is challenging....

Oct 2020
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Analyst/Coordinator

Relationship

I have talked to one of the executives, and that person has helped me through an issue.

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

I would highly recommend the system to someone else who was still on a mainframe or could possibly...

Oct 2020
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Analyst/Coordinator

Technology

The system is very powerful. It can connect to a mainframe, and our registration system is on a...

Oct 2020
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Analyst/Coordinator

Implementation and Training

Databound offers some training. They have some forums on their website where fellow customers can...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The product has a built-in help functionality that I use pretty regularly. It is quickly accessible...

Oct 2020
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Analyst/Coordinator

Relationship

Databound keeps all their promises. I haven’t ever had an experience where the vendor hasn’t come...

Oct 2020
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Analyst/Coordinator

Future Outlook

The product is part of our long-term plans, but I don’t know exactly in what scope. We are extremely...

Oct 2020
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Analyst/Coordinator

Implementation and Training

We are doing training for one of the platforms we are going to automate, and we have an upcoming...

Oct 2020
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Analyst/Coordinator

Interfacing and Integration

The product supports our organization’s interoperability goals, but we haven’t really experienced...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The ease of use for the programmers is good. There are a lot of things that I wouldn’t trust our...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

I would say Databound is doing all they have said they will do. Obviously, businesses always have...

Oct 2020
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Manager

Implementation and Training

The training from Databound is awesome. They are a really phenomenal company to work with. From a...

Oct 2020
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Manager

Interfacing and Integration

Databound supports our integration goals; that is their primary focus. We use Databound's help...

Oct 2020
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Manager

Functionality and Upgrades

The product supports our needs. When we told Databound that we were going to install a new product,...

Oct 2020
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Manager

Relationship

Databound's CEO doesn't hesitate to jump on calls to discuss fixing technical issues or getting...

Oct 2020
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Analyst/Coordinator

Relationship

We utilize the EMUE platform to automate a lot of our workflows in our revenue cycle application. I...

Oct 2020
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Director

Functionality and Upgrades

This is a great tool. We needed another screen scraper. Databound works with our vendor for patient...

Oct 2020
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Director

Service and Support

The people at Databound are very supportive. If we need help or anything like that, Databound's...

Oct 2020
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Director

Relationship

Databound keeps all of their promises. I have never had any issue with Databound.

Sep 2020
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Director

Lessons Learned

Databound mainly announces their upgrades through the website and not through direct communication.

Sep 2020
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Director

Functionality and Upgrades

The EMUE system works as promoted. It is doing what we bought it for.

Sep 2020
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Director

Implementation and Training

The ease of use of the EMUE system is great. I have trained several users on the system, and they...

Sep 2020
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Director

ROI / Cost (care and feeding)

I don’t think Databound has ever charged us anything beyond our normal support fees. I am very happy...

Sep 2020
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Director

Service and Support

There are always going to be things that don't work for every situation, but with Databound, if we...

Sep 2020
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Director

Service and Support

The executives at Databound have always been very good to us. They have always provided very good...

Sep 2020
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Director

Implementation and Training

Databound has always provided solutions. If they have come out with a new version, and if there are...

Sep 2020
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Director

Service and Support

Databound has webinars for the user community. The community can partake in new developments or new...

Sep 2020
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Director

ROI / Cost (care and feeding)

The system is saving hundreds of hours of work. That is a real ROI. What it has saved us has far...

Sep 2020
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Director

Other Observations & Comments

We are a little disappointed because we are converting to a new enterprise vendor and won’t be able...

Sep 2020
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Director

Functionality and Upgrades

In terms of interoperability, we can use the system within our current EMR to update data. But when...

Sep 2020
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Director

Functionality and Upgrades

Databound does updates, and they get those thoroughly vetted. So when they come to us with an...

Sep 2020
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Director

Service and Support

Databound is trying to get information about upgrades in advance to make sure our scripts work going...

Sep 2020
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Director

ROI / Cost (care and feeding)

Our satisfaction is as high as it can be, and I don’t expect it to change. Databound is excellent...

Sep 2020
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Director

Relationship

Databound has done a fantastic job of working with us and developing their product to be able to...

Sep 2020
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Director

Functionality and Upgrades

Users definitely have to be skilled to run the system and be able to set it up. A casual end user...

Sep 2020
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Director

Service and Support

The vendor has been proactive over the last several years since my implementation. They have been...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Databound doesn’t nickel-and-dime. I have been very pleased with Databound. They provide training...

Sep 2020
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Director

Interfacing and Integration

Databound has been great with integration. We are in a system conversion, and Databound customized...

Sep 2020
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Director

Service and Support

Databound's support is top notch. There hasn't been one time when we have reached out to Databound...

Sep 2020
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Director

Functionality and Upgrades

EMUE Robotic Process Automation works as promoted. The vendor promoted the system as being able to...

Sep 2020
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Director

Functionality and Upgrades

We have very easy upgrades from Databound. The upgrades are deployed systematically. We really...

Sep 2020
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Director

Functionality and Upgrades

I am able to build scripts and deploy them to users. Then the user just hits a Start button, and the...

Sep 2020
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Director

Relationship

Databound's service is very proactive. Databound brings out smart names at times that we haven't...

Sep 2020
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Director

ROI / Cost (care and feeding)

We have received our money's worth with Databound's system, and it continues to save us money. The...

Sep 2020
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Director

Service and Support

I work with a lot of vendors, and I have to say that Databound is one of the best vendors that I...

Sep 2020
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Director

Functionality and Upgrades

EMUE Robotic Process Automation works with mainstream systems and not just webpages. It is amazing...

Sep 2020
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CIO

Service and Support

The vendor has performed very well. They are supportive, and they always answer questions and...

Sep 2020
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CIO

Functionality and Upgrades

There aren’t any places for the vendor to improve right now, and that is only because we have been...

Sep 2020
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CIO

Relationship

The vendor's executive support has been very good. If I need something last minute or over the...

Sep 2020
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Director

Functionality and Upgrades

I would buy this product again. It has been very helpful in coming up with a lot of solutions to our...

Sep 2020
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Director

Relationship

Databound keeps their promises. One of the best things about the vendor is that I am in touch with...

Sep 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Prices don’t go up every year like some other services, and Databound doesn’t nickel-and-dime us on...

Sep 2020
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Director

Implementation and Training

We don't receive much training, but it was offered to us in the beginning and is available whenever...

Sep 2020
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Director

Relationship

The product has never failed to do something that we have requested. There is nothing that teaches...

Sep 2020
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Director

Lessons Learned

The vendor has come out with APIs. However, our API is mainly built for our financial system. The...

Sep 2020
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Director

ROI / Cost (care and feeding)

Databound’s product has gotten much better since we first started with it. We used to have to buy...

Sep 2020
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Director

Service and Support

The vendor absolutely keeps their promises. In our situation, we have been the ones who haven’t been...

Sep 2020
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Director

Functionality and Upgrades

The system does exactly what it is supposed to do. When we were using it in our old EMR, it worked...

Sep 2020
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Director

Implementation and Training

For a developer, the ease of use is okay. Databound does training for individuals who don’t know...

Sep 2020
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Director

Implementation and Training

Ongoing training is usually requested by the customer. The vendor’s training classes have always...

Sep 2020
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Director

Functionality and Upgrades

The system works exactly how Databound promoted it. It does scripting. When things don’t work in a...

Sep 2020
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Director

Interfacing and Integration

The only gap we have had with Databound was when they couldn’t support our EMR. Integration has been...

Sep 2020
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Director

Service and Support

Databound’s customer service is excellent. Several people from Databound personally reach out to me...

Sep 2020
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Analyst/Coordinator

Relationship

The vendor does everything well. They are an excellent company, and we love them.

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

We are looking at other vendors, but the decision to do that was our VP’s decision, not our department's....

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor's support is excellent, and we are not charged for anything other than our yearly payment....

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is very easy to use, and the vendor is seriously one of the easiest to work with. I don’t...

Sep 2020
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Director

Service and Support

Databound does well with customer service. We are able to get on the support line very quickly, and...

Sep 2020
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Director

Functionality and Upgrades

The product works well, and it does what it needs to do. The deficiency that Databound had is that...

Sep 2020
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Director

Service and Support

Databound would walk us through things step by step and show us how to do them. They also answered...

Sep 2020
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Director

ROI / Cost (care and feeding)

Databound avoids charging for every little thing. That is one thing they are very good about. They...

Sep 2020
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Director

Functionality and Upgrades

Databound's training is really good, and for what we use the product for, it works perfectly. The...

Sep 2020
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Director

Relationship

The system is easy to use, especially for the staff that uses it. Databound is proactive in their...

Sep 2020
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Director

Functionality and Upgrades

The system definitely drives tangible outcomes. If we had to do everything manually, it would take...

Sep 2020
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Director

Future Outlook

A year from now, I don’t see anything changing. This product is stable, and we use it every day....

Sep 2020
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Manager

Service and Support

Databound is top notch in their customer and technical support. I have never worked with a company...

Sep 2020
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Manager

Other Observations & Comments

I wouldn’t say that we aren’t struggling. Automation is definitely complex, and a lot of thought...

Sep 2020
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Manager

Functionality and Upgrades

The solution works and navigates very well. We have pushed the solution from a robotic point of view...

Sep 2020
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Manager

Implementation and Training

The implementation of the system is easy. People can download it and do everything themselves.

Sep 2020
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Manager

Interfacing and Integration

I would rate Databound high for supporting integration goals. The solution works extremely well with...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I like the flexibility and versatility that the EMUE platform offers to our organization. I like the...

Aug 2020
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