DeepUnity (Mainly DACH) (Global) Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Relationship
The provider could improve our experience as a customer by providing a better configuration area on...
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Loyalty, Product
The biggest opportunities for product improvement is to change to a more modern interface and to...
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Product
What I like best about the product is its stability.
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Relationship
The provider's greatest strengths are their excellent customer contact, very high system stability,...
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Operations
The vendor could do better with training because we still have some training outstanding.
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Relationship
If I have a reason, I have contact with management on the vendor's side. What I like most about...
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Product, Value
The vendor does deliver new technology but at very high prices. The standards for security need to...
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Value
From a technical perspective, the product is just not at the level where we need it to be and the...
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Culture
The vendor's sales staff members are always friendly, and they make an effort. On the other hand,...
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Product
Dedalus could improve by having more AI algorithms, better integration, and deeper integration of AI...
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Relationship, Product
The main strength of DeepUnity is its stability. That applies to the technical side and the product....
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Relationship
Dedalus’ customer service is proactive; we receive advance notification of things. Dedalus'...
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Product
The integration of DeepUnity with our EHR is excellent. For example, if we have to merge a patient...
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Product
DeepUnity could be improved through AI or an automated image-search function.
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Loyalty
AGFA HealthCare customers have Enterprise Imaging XERO Viewer. But with Dedalus, we are required to...
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Product
What we like most about the product is that the vendor has been adjusting the product for years so...
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Relationship
The vendor's greatest strengths are their professional competency in the field and the market...
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Value
Unfortunately, the vendor charges for every little thing. We need to speak to them because we agreed...
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Relationship
The manager on the vendor's side who we can escalate to is very open to criticism and is very happy...
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Culture, Loyalty
One issue we will encounter involves purchasing products that are different from what was offered....
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Product
To improve, the vendor could speed up the development and work faster to meet the requirements of...
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Product
The upgrades we do ourselves are better than the ones that are carried out by Dedalus. We plan and...
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Product, Value
Whether I would buy this product again is not so easy to answer. I would because we already have a...
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Product
We are really happy with DeepUnity. The system is well made, no issues arise, and it works...
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Relationship
Dedalus’ PACS team is one of the best teams in the vendor’s organization. They are well trained and...
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Loyalty
We plan on migrating to the cloud with DeepUnity; Dedalus calls it PACSonWEB. We will start with a...
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Product
DeepUnity is a solution that really fits the needs of the doctors. Sometimes there are performance...
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Product
I like DeepUnity's integration into the HIS world. I also like the product's functionality.
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Relationship
Dedalus' greatest strength is their strategic cooperation. They often have an open ear for problems...
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Loyalty, Product
The big imaging data provided by Dedalus is a great advantage because AI can use it to learn very...
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Product
DeepUnity works well. It has been able to properly integrate everything. For example, some tools...
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Relationship
The response and solutions from Dedalus’ technical service are fast. It is not like other software...
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Value
So far, Dedalus has only charged us for what was agreed upon beforehand. There is no...
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Relationship
One of Dedalus’s strengths is that they are in continuous development. We started with a basic...
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Operations
Dedalus has made an effort to train us. Their training is hybrid learning. Most of it takes place...
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Product
Dedalus’ processes have been satisfactory in terms of quality, speed, and distribution of images...
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Loyalty, Product
The use of tools in DeepUnity could be improved. For example, a radiologist works on certain...
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Loyalty, Relationship, Value
I would tell others looking at Dedalus that DeepUnity is a reliable product. Dedalus has very good...
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Relationship, Product
Dedalus mostly keeps promises. Part of what we never know from Dedalus is whether something is in...
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Product
We mostly need the preprocessing of images and fast and secure access to images from remote regions....
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Loyalty, Product
The updates for DeepUnity are immediate. There is no problem there. We choose to say that we won't...
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Operations
I didn't score Dedalus higher because of the early stages of the implementation. If the...
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Relationship
Dedalus’ support has a very good human quality. The working group that they support is always very...
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Product
We use DeepUnity for different specialties and for the distribution of the studies. We have a lot of...
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Value
DeepUnity is not exactly an inexpensive product. Part of that has to do with the storage, and if...
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Operations
Dedalus was very patient with the implementation; they took over a week to implement DeepUnity with...
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Product
Dedalus could improve usability to be just a little more intuitive for doctors. I don't know how...
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Relationship
Dedalus' support team is a little slow. They take too long to respond to our inquiries.
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Product
Many doctors are very familiar with technology, but it took them a little while to adapt to...
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Product
We really like the ease of use of the PACS and how well it connects to everything we need.
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Value
Dedalus charges us for anything extra we need.
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Relationship
Dedalus needs to improve their customer service. They don't have a good capacity to respond to us....
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