Dedalus Care (HCIS) (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
KLAS VP of Engagement - Everton Santos
 
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User Commentary

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CIO

Product

I like that Dedalus Care is a global solution. It is a solution not only for doctors, nurses, and...

Nov 2025
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CIO

Relationship, Product

Dedalus could improve the quality control for new versions, especially for small issues. Sometimes,...

Nov 2025
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CIO

Loyalty

I would buy the system again with some changes, like a clinical workstation that is more oriented...

Nov 2025
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CIO

Value

Dedalus is a little expensive. I wouldn't call them dishonest, but compared to other EHR providers,...

Nov 2025
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CIO

Culture, Relationship

The things I like the most about Dedalus are their commercial action and the sales attention that we...

Nov 2025
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CIO

Relationship

Dedalus provides two types of support. The first is immediate support for incidents and regular...

Nov 2025
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CIO

Culture, Relationship

Dedalus needs to improve their commitments. They commit to things that they don't follow through on....

Nov 2025
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CIO

Operations

Dedalus doesn't provide training. For example, when we upgrade to a new version of the system, they...

Nov 2025
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CIO

Relationship, Product

Dedalus is really struggling right now. They have too much business, and now they cannot really...

Oct 2025
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CIO

Product, Value

What I like most about the product is its robustness and its ability to cover a high percentage of...

Sep 2025
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CIO

Product

The greatest opportunities to improve the product are to incorporate AI-based assistance and to add...

Sep 2025
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CIO

Relationship, Operations

The supplier's greatest strengths are their reliability, commitment to our needs, and a degree of...

Sep 2025
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CIO

Relationship

The supplier could improve my experience by shortening the time to market for new functionalities...

Sep 2025
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CIO

Relationship

In terms of proactive service, we would fail Dedalus with a low rating. To improve, Dedalus could do...

Mar 2025
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CIO

Relationship, Operations

Dedalus keeps some but not all of their promises. We need maintenance. Dedalus Care's installations...

Mar 2025
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CIO

Loyalty, Product

With Dedalus Care, we changed to the latest version and the next level, and the change went very...

Mar 2025
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CIO

Loyalty, Product

There is a lot of room for improvement with Dedalus Care. Dedalus could improve the CDS logic...

Jan 2025
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CIO

Relationship

The support from Dedalus is good at the first and second levels. But there is a problem with the...

Jan 2025
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CIO

Value

We have not completely received our money’s worth with Dedalus Care. I’m not referring to money...

Jan 2025
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CIO

Product

The good thing about Dedalus Care is that we can access various options from different places. And...

Jan 2025
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CIO

Operations

Dedalus Care has its pros and cons. The issue is that the speed of development and the speed of...

Jan 2025
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