Dedalus Care (HCIS) (Global) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Product
I like that Dedalus Care is a global solution. It is a solution not only for doctors, nurses, and...
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Relationship, Product
Dedalus could improve the quality control for new versions, especially for small issues. Sometimes,...
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Loyalty
I would buy the system again with some changes, like a clinical workstation that is more oriented...
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Value
Dedalus is a little expensive. I wouldn't call them dishonest, but compared to other EHR providers,...
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Culture, Relationship
The things I like the most about Dedalus are their commercial action and the sales attention that we...
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Relationship
Dedalus provides two types of support. The first is immediate support for incidents and regular...
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Culture, Relationship
Dedalus needs to improve their commitments. They commit to things that they don't follow through on....
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Operations
Dedalus doesn't provide training. For example, when we upgrade to a new version of the system, they...
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Relationship, Product
Dedalus is really struggling right now. They have too much business, and now they cannot really...
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Product, Value
What I like most about the product is its robustness and its ability to cover a high percentage of...
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Product
The greatest opportunities to improve the product are to incorporate AI-based assistance and to add...
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Relationship, Operations
The supplier's greatest strengths are their reliability, commitment to our needs, and a degree of...
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Relationship
The supplier could improve my experience by shortening the time to market for new functionalities...
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Relationship
In terms of proactive service, we would fail Dedalus with a low rating. To improve, Dedalus could do...
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Relationship, Operations
Dedalus keeps some but not all of their promises. We need maintenance. Dedalus Care's installations...
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Loyalty, Product
With Dedalus Care, we changed to the latest version and the next level, and the change went very...
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Loyalty, Product
There is a lot of room for improvement with Dedalus Care. Dedalus could improve the CDS logic...
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Relationship
The support from Dedalus is good at the first and second levels. But there is a problem with the...
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Value
We have not completely received our money’s worth with Dedalus Care. I’m not referring to money...
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Product
The good thing about Dedalus Care is that we can access various options from different places. And...
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Operations
Dedalus Care has its pros and cons. The issue is that the speed of development and the speed of...
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