Gateway Platform (Diver Platform) Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
When we have new requests, Dimensional Insight puts those in the queue and is very responsive. They...
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Operations
Dimensional Insight’s ongoing training could be improved. They have some regular calls on training...
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Loyalty, Relationship, Product
People are getting more into machine learning, AI, and advanced analytics, and there is an...
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Operations, Product
There are different levels to Gateway Platform. The web-based part, including our dashboards, is...
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Product, Value
Systems I have previously worked with were quite complex and not very efficient. With Dimensional...
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Culture, Value
From a project management standpoint, Dimensional Insight struggles. If we are talking about...
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Product
The advanced capabilities the vendor is providing are automated dashboards and reporting. We have...
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Operations, Product
We really like the product's ease of use. I personally like to get into the thick of it; I like the...
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Operations
We haven't really done training with the vendor since the inception of the product a long time ago....
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Loyalty, Product
I haven't been to a user conference in a while, so a lot of the new stuff I see is only through...
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Relationship
I have been with Dimensional Insight for so long, so they have known me for quite a while, and they...
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Product
The barrier that we have is our EHR right now because it is not easy to pull data from our systems....
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Value
Gateway Platform is not inexpensive, but Dimensional Insight does avoid charging for every little thing....
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Product
Overall, we are happy with what we are getting out of Diver Platform. Over the past few months, we...
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Product
Gateway Platform doesn’t have an out-of-the-box data analytics tool for our specialty, and we don't...
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Relationship, Operations, Product
Dimensional Insight is helping us with some trending. They have been working over the last few...
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Loyalty, Value
Diver Platform is part of our specialty’s plan, but I don’t know whether it is part of the...
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Loyalty, Value
We are very happy with the product. Gateway Platform has a great cost benefit. We do a lot of our...
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Relationship, Product
Quality control sometimes can be an issue, so now we only implement later versions of releases....
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Operations, Product
The ease of use in Gateway Platform is really good right now but not perfect. Dimensional Insight...
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Operations
Dimensional Insight does a fair job with training. We had consultants come out for the initial...
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Relationship
Dimensional Insight does a very good job of keeping promises. Historically, Dimensional Insight has...
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Product
Our executives have adopted Dimensional Insight because of the tiles and dashboards that it gives...
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Product
The system gives us hard metrics that track baseline data and progress toward specific outcomes. We...
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Product
There are still occasions when we have to write custom reports because the system's reports don't...
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Culture, Value
I have received invoices from the vendor that have nickel-and-dimed us, but I can push those...
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Loyalty
We are moving away from Dimensional Insight because we are integrating with a different...
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Operations
During our implementation, the vendor's analysts did a good job of helping us identify measurement...
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Relationship
The product has been super stable recently, so we haven't had to log tickets. We have had a couple...
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Loyalty, Value
We chose Gateway Platform as our enterprise-wide warehouse so that we could create standardized...
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Culture, Relationship
I would tell a peer or friend that Dimensional Insight delivers on their promises, has excellent...
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Product
There is a learning curve. DivePort is a different tool. End users might be used to using other data...
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Operations
The only reason I wouldn't give Dimensional Insight a top rating for their implementation services...
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Operations
The training from Dimensional Insight was excellent. We haven't had training recently, but the whole...
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Loyalty, Product
We really haven't had any new technology come across. We are waiting on the latest version to do...
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Relationship
We can both send emails and make phone calls to Dimensional Insight's customer support people....
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Relationship, Operations
The vendor wants their customers' opinions on how to develop or enhance their product. Some of the...
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Operations, Product
Upgrades are really simple to the point that I just do them on my own. I don't really need...
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Operations
Gateway Platform can do so much that it is hard for users to understand how to do everything in the...
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Operations, Product
There are different parts to Gateway Platform. It is very easy to use the dashboards. The other part...
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Loyalty
We are trying to find a replacement for Diver Platform because of a lot of reasons but mostly...
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Product, Value
Depending on the size of my business, I would buy Diver Platform as a standalone system that could...
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Value
Some things that set Diver Platform apart are the input forms and the scripting. We have been trying...
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Operations, Product
I would like the visuals in Gateway Platform to be enhanced. We can tell the solution was developed...
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Loyalty, Value
We are learning as we go, but we are definitely getting tremendous value out of the system. No...
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Culture, Relationship
The vendor has been pretty consistent with their promises. When it comes to data warehouses,...
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Operations, Product
When we get upgrades from Dimensional Insight, there are always hiccups. I have never seen a...
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Operations
We recently had our engineers sit down and go through very detailed training from Dimensional...
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Operations, Product
The system is easy to use. The challenge is when we are dealing with older executives who don't want...
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Relationship
The vendor's support people are very responsive. The vendor always has the right people in the room,...
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Loyalty, Product, Value
I wouldn't recommend Diver Platform to people who are using Epic's systems, but it is a solid tool....
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Loyalty
We are happy with the system. I think I will be happier with it as my engineers continue to expand...
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Operations, Product
The product is very stable and fairly easy to scale. When people set up a new system, stability and...
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Relationship
Things have been going very well with Dimensional Insight. In terms of overall performance, Gateway...
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Product
There are a lot of capabilities beneath the waterline in Gateway Platform that we don’t see when...
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Product
The internal workings of Dimensional Insight's integration of data are top notch, and we would be...
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Relationship
The vendor has some really smart leaders, and the people in the leadership roles have a good handle...
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Operations
The training for the product was planned out, organized, and understandable. The training was good,...
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Culture, Value
The vendor was very generous with their time because they knew our struggles. They wanted us to...
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Culture
Dimensional Insight was showing a feature that I thought looked really cool and could help us, but...
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Operations
Dimensional Insight doesn't have a large team, and they don't really have resources and structures...
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Relationship
The system has nice functionalities, but its look and feel are getting kind of dated. It is hard for...
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Product
There are applications that excel at knowing the healthcare side of businesses and that may marry up...
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Culture, Operations, Product
Dimensional Insight has some out-of-the-box modules that are great, but they aren't totally comprehensive....
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Loyalty, Product
The product’s functionality meets all of our needs. Going forward, I think we are interested in what...
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Value
Dimensional Insight gives us a lot of bang for our buck. I was impressed that it could handle ETL....
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Relationship, Operations
Dimensional Insight has a monthly knowledge forum where they have two or three presenters go over...
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Relationship
The vendor is very responsive. If I need anything, I can call or email our contact, and they will...
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Product
The platform can do just about anything from statistical analysis to visualizations. We have...
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Operations, Product
One pain point that we have with the system is its security. That is no more of a pain point in this...
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Relationship
Dimensional Insight's support goes beyond the norm in helping an organization. Sometimes,...
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Operations, Product
The product is like a Swiss Army knife. It has all kinds of tools that we can use to solve problems,...
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Relationship
Dimensional Insight stays engaged with their customer base pretty well.
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Product
Diver Platform doesn’t do a great job of reading Excel files or writing them out from the scripting...
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Loyalty, Product
Diver Platform does a lot of different things. We are using it for ETL, and we are using it for...
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Relationship
Dimensional Insight has gotten better at being proactive. We have good help from their executives.
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Loyalty, Product
We spent a lot of time putting all the metrics into Diver Platform, and that was the heavy stuff....
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Loyalty
We are going to be putting a lot of pressure on the vendor to push reports, Excel files, and PDFs...
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Relationship, Product
The EHR contains a lot of protected information, and we have a lot of security requirements. I think...
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Relationship
Diver Platform is a pharmacy-specific tool the vendor created that has its own metrics, dashboards,...
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Relationship
We have a really good team at Dimensional Insight. They prod us a little when we get behind, and...
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Loyalty
We are continuing to invest in Diver Platform and to add more and more data to that system so that...
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Culture, Operations
For the most part, Dimensional Insight keeps their promises, but we have had a couple of occasions...
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Product, Value
With Diver Platform, we can see its data and keep working on data points. That is phenomenal. The...
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Product
I recommend Dimensional Insight. I highlight their ETL product, Visual Integrator, and their analyst...
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Loyalty
My overall satisfaction will still be very high in several months. I don't even think about Diver...
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Product
I don’t think Diver Platform’s ease of use can be bumped up to the top of the scale. I have no...
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Relationship, Operations
Dimensional Insight emails us all the time, and it seems like they are constantly reaching out to...
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Relationship
I had a call with an executive some time ago. Dimensional Insight does a good job with executive involvement....
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