Gateway Platform (Diver Platform) Commentary
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Benjamin Cassity
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User Commentary

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Manager

Culture, Relationship, Operations

We are still in that phase of trying to figure out how communication works with Dimensional Insight....

Sep 2024
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Manager

Relationship, Operations

Dimensional Insight has been really integrated with us from the very beginning. They have helped us...

Sep 2024
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Manager

Loyalty, Relationship, Product

We are still in development on some stuff, so we are just not where we need to be today. But that...

Sep 2024
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VP/Other Executive

Culture, Value

Dimensional Insight tells us up front what they are going to charge for, and they tell us up front...

Sep 2024
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VP/Other Executive

Culture, Operations

Sometimes what we see in sales is not the same as what gets delivered, but with Dimensional Insight...

Sep 2024
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VP/Other Executive

Product, Value

Gateway Platform is a pretty complex system. One of the tricky things is that when we open it up, we...

Sep 2024
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VP/Other Executive

Value

Gateway Platform has a pretty high price. We pay a premium for it, so it is definitely a luxury, but...

Sep 2024
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VP/Other Executive

Culture

From sales all the way to the end, Dimensional Insight really does try to do things right. We bought...

Sep 2024
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VP/Other Executive

Loyalty

Other vendors have similar products, but we felt that the Gateway Platform was a better fit for what...

Sep 2024
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Director

Product

Dimensional Insight has a unique product in a number of ways. One tool that is particularly...

Aug 2024
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Director

Product

Gateway Platform is not easy for end users, but it isn't really built for end users.

Aug 2024
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Director

Product, Value

I would tell someone thinking about adopting Diver Platform that it makes data available to our...

Aug 2024
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Director

Relationship

Dimensional Insight doesn’t make many promises, and we don't have that kind of dialogue where we ask...

Aug 2024
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VP/Other Executive

Loyalty, Product

As sort of a general rule, we like to use our EHR when it is clinician focused and in real time. The...

Aug 2024
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VP/Other Executive

Operations, Product

Dimensional Insight is rolling out a new interface. We haven't rolled it out ourselves. There is a...

Aug 2024
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VP/Other Executive

Relationship

Dimensional Insight is one of the best vendors I have worked with. Generally speaking, they are very...

Aug 2024
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Analyst/Coordinator

Relationship

Dimensional Insight is a responsive company that delivers a continually improving product.

Jul 2024
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Director

Relationship

When we have new requests, Dimensional Insight puts those in the queue and is very responsive. They...

Jul 2024
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Director

Operations

Dimensional Insight’s ongoing training could be improved. They have some regular calls on training...

Jul 2024
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Director

Loyalty, Relationship, Product

People are getting more into machine learning, AI, and advanced analytics, and there is an...

Jul 2024
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Director

Operations, Product

There are different levels to Gateway Platform. The web-based part, including our dashboards, is...

Jul 2024
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Director

Product, Value

Systems I have previously worked with were quite complex and not very efficient. With Dimensional...

Jul 2024
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CIO

Culture, Value

From a project management standpoint, Dimensional Insight struggles. If we are talking about...

Jul 2024
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CIO

Product

The advanced capabilities the vendor is providing are automated dashboards and reporting. We have...

Jul 2024
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Analyst/Coordinator

Operations, Product

We really like the product's ease of use. I personally like to get into the thick of it; I like the...

Jul 2024
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Analyst/Coordinator

Operations

We haven't really done training with the vendor since the inception of the product a long time ago....

Jul 2024
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Analyst/Coordinator

Loyalty, Product

I haven't been to a user conference in a while, so a lot of the new stuff I see is only through...

Jul 2024
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Analyst/Coordinator

Relationship

I have been with Dimensional Insight for so long, so they have known me for quite a while, and they...

Jul 2024
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Analyst/Coordinator

Product

The barrier that we have is our EHR right now because it is not easy to pull data from our systems....

Jul 2024
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Director

Value

Gateway Platform is not inexpensive, but Dimensional Insight does avoid charging for every little thing....

Jul 2024
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Director

Product

Overall, we are happy with what we are getting out of Diver Platform. Over the past few months, we...

Jul 2024
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Director

Product

Gateway Platform doesn’t have an out-of-the-box data analytics tool for our specialty, and we don't...

Jul 2024
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Director

Relationship, Operations, Product

Dimensional Insight is helping us with some trending. They have been working over the last few...

Jul 2024
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Director

Loyalty, Value

Diver Platform is part of our specialty’s plan, but I don’t know whether it is part of the...

Jul 2024
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Manager

Loyalty, Value

We are very happy with the product. Gateway Platform has a great cost benefit. We do a lot of our...

Jul 2024
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Manager

Relationship, Product

Quality control sometimes can be an issue, so now we only implement later versions of releases....

Jul 2024
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Manager

Operations, Product

The ease of use in Gateway Platform is really good right now but not perfect. Dimensional Insight...

Jul 2024
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Manager

Operations

Dimensional Insight does a fair job with training. We had consultants come out for the initial...

Jul 2024
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Manager

Relationship

Dimensional Insight does a very good job of keeping promises. Historically, Dimensional Insight has...

Jul 2024
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Director

Product

Our executives have adopted Dimensional Insight because of the tiles and dashboards that it gives...

Jul 2024
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Director

Product

The system gives us hard metrics that track baseline data and progress toward specific outcomes. We...

Jul 2024
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Director

Product

There are still occasions when we have to write custom reports because the system's reports don't...

Jul 2024
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Director

Culture, Value

I have received invoices from the vendor that have nickel-and-dimed us, but I can push those...

Jul 2024
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Director

Loyalty

We are moving away from Dimensional Insight because we are integrating with a different...

Jul 2024
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Director

Operations

During our implementation, the vendor's analysts did a good job of helping us identify measurement...

Jul 2024
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Director

Relationship

The product has been super stable recently, so we haven't had to log tickets. We have had a couple...

Jul 2024
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Director

Loyalty, Value

We chose Gateway Platform as our enterprise-wide warehouse so that we could create standardized...

May 2024
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Director

Culture, Relationship

I would tell a peer or friend that Dimensional Insight delivers on their promises, has excellent...

May 2024
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Director

Product

There is a learning curve. DivePort is a different tool. End users might be used to using other data...

May 2024
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Director

Operations

The only reason I wouldn't give Dimensional Insight a top rating for their implementation services...

May 2024
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Director

Operations

The training from Dimensional Insight was excellent. We haven't had training recently, but the whole...

May 2024
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Director

Loyalty, Product

We really haven't had any new technology come across. We are waiting on the latest version to do...

May 2024
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Manager

Loyalty

We are trying to find a replacement for Diver Platform because of a lot of reasons but mostly...

Feb 2024
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Manager

Product, Value

Depending on the size of my business, I would buy Diver Platform as a standalone system that could...

Feb 2024
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Manager

Value

Some things that set Diver Platform apart are the input forms and the scripting. We have been trying...

Feb 2024
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Manager

Operations, Product

I would like the visuals in Gateway Platform to be enhanced. We can tell the solution was developed...

Feb 2024
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VP/Other Executive

Loyalty, Value

We are learning as we go, but we are definitely getting tremendous value out of the system. No...

Feb 2024
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VP/Other Executive

Culture, Relationship

The vendor has been pretty consistent with their promises. When it comes to data warehouses,...

Feb 2024
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VP/Other Executive

Operations, Product

When we get upgrades from Dimensional Insight, there are always hiccups. I have never seen a...

Feb 2024
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VP/Other Executive

Operations

We recently had our engineers sit down and go through very detailed training from Dimensional...

Feb 2024
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VP/Other Executive

Operations, Product

The system is easy to use. The challenge is when we are dealing with older executives who don't want...

Feb 2024
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VP/Other Executive

Relationship

The vendor's support people are very responsive. The vendor always has the right people in the room,...

Feb 2024
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VP/Other Executive

Loyalty, Product, Value

I wouldn't recommend Diver Platform to people who are using Epic's systems, but it is a solid tool....

Feb 2024
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VP/Other Executive

Loyalty

We are happy with the system. I think I will be happier with it as my engineers continue to expand...

Feb 2024
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VP/Other Executive

Operations, Product

The product is very stable and fairly easy to scale. When people set up a new system, stability and...

Feb 2024
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COO

Relationship

Things have been going very well with Dimensional Insight. In terms of overall performance, Gateway...

Jan 2024
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COO

Product

There are a lot of capabilities beneath the waterline in Gateway Platform that we don’t see when...

Jan 2024
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COO

Product

The internal workings of Dimensional Insight's integration of data are top notch, and we would be...

Jan 2024
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Analyst/Coordinator

Relationship

The vendor has some really smart leaders, and the people in the leadership roles have a good handle...

Dec 2023
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Analyst/Coordinator

Operations

The training for the product was planned out, organized, and understandable. The training was good,...

Dec 2023
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Analyst/Coordinator

Culture, Value

The vendor was very generous with their time because they knew our struggles. They wanted us to...

Dec 2023
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Analyst/Coordinator

Culture

Dimensional Insight was showing a feature that I thought looked really cool and could help us, but...

Dec 2023
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Director

Operations

Dimensional Insight doesn't have a large team, and they don't really have resources and structures...

Dec 2023
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Director

Relationship

The system has nice functionalities, but its look and feel are getting kind of dated. It is hard for...

Dec 2023
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Director

Product

There are applications that excel at knowing the healthcare side of businesses and that may marry up...

Dec 2023
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Director

Culture, Operations, Product

Dimensional Insight has some out-of-the-box modules that are great, but they aren't totally comprehensive....

Nov 2023
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Director

Loyalty, Product

The product’s functionality meets all of our needs. Going forward, I think we are interested in what...

Nov 2023
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Director

Value

Dimensional Insight gives us a lot of bang for our buck. I was impressed that it could handle ETL....

Nov 2023
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Director

Relationship, Operations

Dimensional Insight has a monthly knowledge forum where they have two or three presenters go over...

Nov 2023
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Director

Relationship

The vendor is very responsive. If I need anything, I can call or email our contact, and they will...

Nov 2023
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Director

Product

The platform can do just about anything from statistical analysis to visualizations. We have...

Nov 2023
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Director

Operations, Product

One pain point that we have with the system is its security. That is no more of a pain point in this...

Nov 2023
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Manager

Relationship

Dimensional Insight's support goes beyond the norm in helping an organization. Sometimes,...

Nov 2023
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Manager

Operations, Product

The product is like a Swiss Army knife. It has all kinds of tools that we can use to solve problems,...

Nov 2023
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