Gateway Platform (Diver Platform) Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Operations, Product
With upgrades for Gateway Platform, we just don't have a lot of issues with Dimensional Insight’s...
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Culture, Relationship
We can call, email, or text Dimensional Insight, and they are always responsive. They ask the...
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Product
Dimensional Insight probably could do a bit more with delivered stuff, but they are pretty good. We...
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Operations, Value
So far, we definitely have received our money’s worth with Gateway Platform. The only black mark I...
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Culture
At one point, we went back and forth about some things with Dimensional Insight, and I think there...
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Operations
Dimensional Insight’s training is not necessarily bad. We don't understand when we should be getting...
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Product
We needed to have something that we could use on our own and customize for our particular needs.
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Product
Gateway Platform is really a nice, terrific, easy tool. Our end users may not necessarily understand...
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Relationship
Dimensional Insight’s support is good. The people are really great to work with. Dimensional Insight...
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Loyalty
There was a need for something to take the place of our data management in terms of understanding...
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Loyalty, Product
Gateway Platform keeps us separate from the database, so we get the feed from our host site, but it...
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Operations
There has been quite a bit of turnover at our organization, so there has been a fairly steep...
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Relationship, Product
Dimensional Insight’s strengths include flexibility in responding to our requests, expertise in...
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Loyalty
We have a higher-up with an intense interest in Gateway Platform. So we are going back and...
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Product
Some of the things Dimensional Insight could improve on would be data visualization and a corollary....
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Loyalty
We went through the RFP process and did a fairly extensive evaluation of the products. We compared a...
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Operations
Dimensional Insight had a fairly extensive suite of financials out of the box. The implementation...
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Operations
A couple of years into using Gateway Platform, there were some differences of opinion about how the...
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Culture, Loyalty, Product
With Dimensional Insight, I would like to see more on the accounts receivable side. I want more ways...
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Product
One strength of Gateway Platform is the ability to have dashboards with real-time data at our...
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Culture, Value
Dimensional Insight wants to add more billable hours to our account, so they do charge us for everything....
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Loyalty
Gateway Platform will still provide value 12 months down the line because we are still going to be...
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Product
Gateway Platform meets all our needs. It does a good job. One of the product's strengths is its...
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Relationship
Dimensional Insight's strength is their people. Their people are just good to work with and...
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Operations, Product
Something that Dimensional Insight could improve on would be the overall speed of finishing tasks....
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Loyalty, Relationship
Dimensional Insight is trying to catch up. They are just starting to integrate with things like a...
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Relationship
Dimensional Insight’s executive involvement is excellent. I can't say enough good things. The vendor...
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Product
We have not hit one hurdle with moving any data into Dimensional Insight’s predefined columnar...
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Loyalty
We went with an external warehouse because we needed to bring a few systems together. No vendor has...
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Loyalty
I still use Diver Platform, but I only use it in the capacity of trying to help when there are...
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Loyalty, Value
Whether I would buy Diver Platform again would depend on the organization I worked for. If I were...
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Loyalty, Product
Dimensional Insight has always been good to us. They really try. However, one barrier is that Diver...
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Product, Value
I would like to see Diver Platform be able to take in more data without issue. I am talking about...
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Product
I like Diver Platform's input forms. It can merge input forms and report data on its dashboards....
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Product
Gateway Platform could be easier to use, but we may not actually be using it as well as we could....
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Relationship
Dimensional Insight doesn’t reach out to ask us whether we need any help or anything like that, but...
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Value
Gateway Platform doesn’t drive tangible outcomes. The data drives outcomes, but the data can be...
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Loyalty, Product
We don’t use the Dimensional Insight platform in its standard format; we have customized the...
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Relationship, Product
We host the software on our cloud servers. Dimensional Insight offers the opportunity to host the...
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Operations
Gateway Platform is not a very intuitive product. We just can't pick it up and learn it. We have to...
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Operations
When we bring new users on board, it is sometimes difficult to get the right group from Dimensional...
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Relationship
Gateway Platform is a little difficult to navigate sometimes, and if we have a super user who is...
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Relationship, Operations
One thing we would like to see with Dimensional Insight is more regional involvement. They have an...
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Loyalty, Product
The barriers to achieving desired outcomes with our current data analytics priorities would be...
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Culture, Loyalty, Relationship
With any technology vendor, timing is always difficult. They promise the world and deliver a...
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Product, Value
From the supply standpoint, Gateway Platform helps us. We use it every month to reconcile with our...
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Relationship
I don't know that Dimensional Insight has a standard customer service line. If we have an issue, we...
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Product
The primary thing we have difficulty understanding with our data analytics priorities is what we...
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Product
The visualization in Gateway Platform is probably the biggest area that needs to be improved on. For...
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Value
Gateway Platform is not a bad product for end users. It is pretty straightforward. It does take some...
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Operations
We have struggled with training. We recently found out that Dimensional Insight may have things that...
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Product
There are two primary things that I like most about Gateway Platform. One of those things is the...
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Culture, Operations, Product
Dimensional Insight could probably simplify some of their product offerings into packaged deals....
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Relationship
Dimensional Insight could continue to be responsive and listen to try and make things better. We can...
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Culture, Value
Every time we need to add something, it seems like Dimensional Insight wants to charge us more...
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Relationship
The support folks that Dimensional Insight has seem to be fairly good at understanding the...
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Relationship
Dimensional Insight has been very good at helping us deal with our issues. I have spoken to the...
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Loyalty, Operations, Product
My server for Gateway Platform needs to be updated. Gateway Platform requires a lot of memory in the...
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Loyalty, Product
We have been using the Gateway Platform to bridge gaps between different areas. We have moved to a...
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Loyalty, Product
There is not a lot of advanced analytics going on with Gateway Platform, and Dimensional Insight is...
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Relationship, Product
We have been working with Dimensional Insight to make more use of the Gateway Platform, and we have...
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Operations
We don't get training from Dimensional Insight. We basically train ourselves. I suppose we had some...
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Culture, Relationship, Operations
There are things that Dimensional Insight promotes in their meetings and conferences that are for...
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Relationship
If we have to submit a ticket for an issue, it gets resolved eventually. The issues that I had in...
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Culture, Product, Value
I'm not familiar with alternatives, but I suppose I would buy Gateway Platform again. Nothing has...
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Culture, Relationship, Operations
We are still in that phase of trying to figure out how communication works with Dimensional Insight....
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Relationship, Operations
Dimensional Insight has been really integrated with us from the very beginning. They have helped us...
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Loyalty, Relationship, Product
We are still in development on some stuff, so we are just not where we need to be today. But that...
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Culture, Value
Dimensional Insight tells us up front what they are going to charge for, and they tell us up front...
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Culture, Operations
Sometimes what we see in sales is not the same as what gets delivered, but with Dimensional Insight...
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Product, Value
Gateway Platform is a pretty complex system. One of the tricky things is that when we open it up, we...
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Value
Gateway Platform has a pretty high price. We pay a premium for it, so it is definitely a luxury, but...
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Culture
From sales all the way to the end, Dimensional Insight really does try to do things right. We bought...
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Loyalty
Other vendors have similar products, but we felt that the Gateway Platform was a better fit for what...
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Product
Dimensional Insight has a unique product in a number of ways. One tool that is particularly...
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Product
Gateway Platform is not easy for end users, but it isn't really built for end users.
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Product, Value
I would tell someone thinking about adopting Diver Platform that it makes data available to our...
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Relationship
Dimensional Insight doesn’t make many promises, and we don't have that kind of dialogue where we ask...
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Loyalty, Product
As sort of a general rule, we like to use our EHR when it is clinician focused and in real time. The...
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Operations, Product
Dimensional Insight is rolling out a new interface. We haven't rolled it out ourselves. There is a...
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Relationship
Dimensional Insight is one of the best vendors I have worked with. Generally speaking, they are very...
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Relationship
Dimensional Insight is a responsive company that delivers a continually improving product.
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Relationship
When we have new requests, Dimensional Insight puts those in the queue and is very responsive. They...
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Operations
Dimensional Insight’s ongoing training could be improved. They have some regular calls on training...
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Loyalty, Relationship, Product
People are getting more into machine learning, AI, and advanced analytics, and there is an...
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Operations, Product
There are different levels to Gateway Platform. The web-based part, including our dashboards, is...
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Product, Value
Systems I have previously worked with were quite complex and not very efficient. With Dimensional...
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Culture, Value
From a project management standpoint, Dimensional Insight struggles. If we are talking about...
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Product
The advanced capabilities the vendor is providing are automated dashboards and reporting. We have...
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Operations, Product
We really like the product's ease of use. I personally like to get into the thick of it; I like the...
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Operations
We haven't really done training with the vendor since the inception of the product a long time ago....
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Loyalty, Product
I haven't been to a user conference in a while, so a lot of the new stuff I see is only through...
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Relationship
I have been with Dimensional Insight for so long, so they have known me for quite a while, and they...
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Product
The barrier that we have is our EHR right now because it is not easy to pull data from our systems....
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Value
Gateway Platform is not inexpensive, but Dimensional Insight does avoid charging for every little thing....
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Product
Overall, we are happy with what we are getting out of Diver Platform. Over the past few months, we...
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Product
Gateway Platform doesn’t have an out-of-the-box data analytics tool for our specialty, and we don't...
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Relationship, Operations, Product
Dimensional Insight is helping us with some trending. They have been working over the last few...
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Loyalty, Value
Diver Platform is part of our specialty’s plan, but I don’t know whether it is part of the...
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Loyalty, Value
We are very happy with the product. Gateway Platform has a great cost benefit. We do a lot of our...
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Relationship, Product
Quality control sometimes can be an issue, so now we only implement later versions of releases....
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Operations, Product
The ease of use in Gateway Platform is really good right now but not perfect. Dimensional Insight...
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Operations
Dimensional Insight does a fair job with training. We had consultants come out for the initial...
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Relationship
Dimensional Insight does a very good job of keeping promises. Historically, Dimensional Insight has...
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Product
Our executives have adopted Dimensional Insight because of the tiles and dashboards that it gives...
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Product
The system gives us hard metrics that track baseline data and progress toward specific outcomes. We...
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Product
There are still occasions when we have to write custom reports because the system's reports don't...
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Culture, Value
I have received invoices from the vendor that have nickel-and-dimed us, but I can push those...
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Loyalty
We are moving away from Dimensional Insight because we are integrating with a different...
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Operations
During our implementation, the vendor's analysts did a good job of helping us identify measurement...
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Relationship
The product has been super stable recently, so we haven't had to log tickets. We have had a couple...
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Loyalty, Value
We chose Gateway Platform as our enterprise-wide warehouse so that we could create standardized...
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Culture, Relationship
I would tell a peer or friend that Dimensional Insight delivers on their promises, has excellent...
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Product
There is a learning curve. DivePort is a different tool. End users might be used to using other data...
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Operations
The only reason I wouldn't give Dimensional Insight a top rating for their implementation services...
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Operations
The training from Dimensional Insight was excellent. We haven't had training recently, but the whole...
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Loyalty, Product
We really haven't had any new technology come across. We are waiting on the latest version to do...
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