Gateway Platform (Diver Platform) Commentary
Filtered view: All

Subject Expert
Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Loyalty

We are trying to find a replacement for Diver Platform because of a lot of reasons but mostly...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Depending on the size of my business, I would buy Diver Platform as a standalone system that could...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Some things that set Diver Platform apart are the input forms and the scripting. We have been trying...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I would like the visuals in Gateway Platform to be enhanced. We can tell the solution was developed...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

We are learning as we go, but we are definitely getting tremendous value out of the system. No...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

The vendor has been pretty consistent with their promises. When it comes to data warehouses,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

When we get upgrades from Dimensional Insight, there are always hiccups. I have never seen a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We recently had our engineers sit down and go through very detailed training from Dimensional...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The system is easy to use. The challenge is when we are dealing with older executives who don't want...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor's support people are very responsive. The vendor always has the right people in the room,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product, Value

I wouldn't recommend Diver Platform to people who are using Epic's systems, but it is a solid tool....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are happy with the system. I think I will be happier with it as my engineers continue to expand...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The product is very stable and fairly easy to scale. When people set up a new system, stability and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Things have been going very well with Dimensional Insight. In terms of overall performance, Gateway...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

There are a lot of capabilities beneath the waterline in Gateway Platform that we don’t see when...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The internal workings of Dimensional Insight's integration of data are top notch, and we would be...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor has some really smart leaders, and the people in the leadership roles have a good handle...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The training for the product was planned out, organized, and understandable. The training was good,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

The vendor was very generous with their time because they knew our struggles. They wanted us to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

Dimensional Insight was showing a feature that I thought looked really cool and could help us, but...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Dimensional Insight doesn't have a large team, and they don't really have resources and structures...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The system has nice functionalities, but its look and feel are getting kind of dated. It is hard for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are applications that excel at knowing the healthcare side of businesses and that may marry up...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations, Product

Dimensional Insight has some out-of-the-box modules that are great, but they aren't totally comprehensive....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The product’s functionality meets all of our needs. Going forward, I think we are interested in what...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Dimensional Insight gives us a lot of bang for our buck. I was impressed that it could handle ETL....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Dimensional Insight has a monthly knowledge forum where they have two or three presenters go over...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is very responsive. If I need anything, I can call or email our contact, and they will...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The platform can do just about anything from statistical analysis to visualizations. We have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

One pain point that we have with the system is its security. That is no more of a pain point in this...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Dimensional Insight's support goes beyond the norm in helping an organization. Sometimes,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is like a Swiss Army knife. It has all kinds of tools that we can use to solve problems,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Dimensional Insight stays engaged with their customer base pretty well.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Diver Platform doesn’t do a great job of reading Excel files or writing them out from the scripting...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Diver Platform does a lot of different things. We are using it for ETL, and we are using it for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Dimensional Insight has gotten better at being proactive. We have good help from their executives.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We spent a lot of time putting all the metrics into Diver Platform, and that was the heavy stuff....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are going to be putting a lot of pressure on the vendor to push reports, Excel files, and PDFs...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The EHR contains a lot of protected information, and we have a lot of security requirements. I think...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Diver Platform is a pharmacy-specific tool the vendor created that has its own metrics, dashboards,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a really good team at Dimensional Insight. They prod us a little when we get behind, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are continuing to invest in Diver Platform and to add more and more data to that system so that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Operations

For the most part, Dimensional Insight keeps their promises, but we have had a couple of occasions...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

With Diver Platform, we can see its data and keep working on data points. That is phenomenal. The...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I recommend Dimensional Insight. I highlight their ETL product, Visual Integrator, and their analyst...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

My overall satisfaction will still be very high in several months. I don't even think about Diver...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don’t think Diver Platform’s ease of use can be bumped up to the top of the scale. I have no...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Dimensional Insight emails us all the time, and it seems like they are constantly reaching out to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I had a call with an executive some time ago. Dimensional Insight does a good job with executive involvement....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Prior to working with Dimensional Insight, our organization was very good with certain reporting....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Training is one of Dimensional Insight’s weaknesses. They need to have better-structured training....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

As this organization continues to grow with data, the industry is supporting more predictive...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Dimensional Insight has a unique product offering with individuals that are very committed to the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are getting a lot of pressure to do more AI and think about AI, and I don't think Dimensional...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The platform is very scalable. We went from a very small data set to a very large data set with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Something to be improved upon in Diver Platform is an easier integration of cBase files with other...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor should hold more sessions or work groups to talk about ways to improve the product. I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We are bringing a new application onto the platform, and it is unclear yet whether all the measures...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Sometimes the training can be a little fast paced. People really have to catch on or know certain...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Dimensional Insight is always upgrading and creating new software to do different things as they...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship, Value

Sometimes, we have to reach out to the engineers that design the software or fix it. To set up...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Something that we would love to highlight is the vendor's communication. Dimensional Insights, like...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

If there is one thing we want colleagues to know when they are getting Dimensional Insight, it is...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Diver Platform does not meet all our needs because there is a function that we have kept asking for,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles