Gateway Platform (Diver Platform) Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Director

Loyalty, Value

We chose Gateway Platform as our enterprise-wide warehouse so that we could create standardized...

May 2024
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Director

Culture, Relationship

I would tell a peer or friend that Dimensional Insight delivers on their promises, has excellent...

May 2024
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Director

Product

There is a learning curve. DivePort is a different tool. End users might be used to using other data...

May 2024
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Director

Operations

The only reason I wouldn't give Dimensional Insight a top rating for their implementation services...

May 2024
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Director

Operations

The training from Dimensional Insight was excellent. We haven't had training recently, but the whole...

May 2024
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Director

Loyalty, Product

We really haven't had any new technology come across. We are waiting on the latest version to do...

May 2024
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Analyst/Coordinator

Relationship

We can both send emails and make phone calls to Dimensional Insight's customer support people....

Mar 2024
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Analyst/Coordinator

Relationship, Operations

The vendor wants their customers' opinions on how to develop or enhance their product. Some of the...

Mar 2024
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Analyst/Coordinator

Operations, Product

Upgrades are really simple to the point that I just do them on my own. I don't really need...

Mar 2024
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Analyst/Coordinator

Operations

Gateway Platform can do so much that it is hard for users to understand how to do everything in the...

Mar 2024
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Analyst/Coordinator

Operations, Product

There are different parts to Gateway Platform. It is very easy to use the dashboards. The other part...

Mar 2024
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Manager

Loyalty

We are trying to find a replacement for Diver Platform because of a lot of reasons but mostly...

Feb 2024
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Manager

Product, Value

Depending on the size of my business, I would buy Diver Platform as a standalone system that could...

Feb 2024
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Manager

Value

Some things that set Diver Platform apart are the input forms and the scripting. We have been trying...

Feb 2024
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Manager

Operations, Product

I would like the visuals in Gateway Platform to be enhanced. We can tell the solution was developed...

Feb 2024
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VP/Other Executive

Loyalty, Value

We are learning as we go, but we are definitely getting tremendous value out of the system. No...

Feb 2024
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VP/Other Executive

Culture, Relationship

The vendor has been pretty consistent with their promises. When it comes to data warehouses,...

Feb 2024
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VP/Other Executive

Operations, Product

When we get upgrades from Dimensional Insight, there are always hiccups. I have never seen a...

Feb 2024
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VP/Other Executive

Operations

We recently had our engineers sit down and go through very detailed training from Dimensional...

Feb 2024
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VP/Other Executive

Operations, Product

The system is easy to use. The challenge is when we are dealing with older executives who don't want...

Feb 2024
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VP/Other Executive

Relationship

The vendor's support people are very responsive. The vendor always has the right people in the room,...

Feb 2024
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VP/Other Executive

Loyalty, Product, Value

I wouldn't recommend Diver Platform to people who are using Epic's systems, but it is a solid tool....

Feb 2024
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VP/Other Executive

Loyalty

We are happy with the system. I think I will be happier with it as my engineers continue to expand...

Feb 2024
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VP/Other Executive

Operations, Product

The product is very stable and fairly easy to scale. When people set up a new system, stability and...

Feb 2024
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COO

Relationship

Things have been going very well with Dimensional Insight. In terms of overall performance, Gateway...

Jan 2024
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COO

Product

There are a lot of capabilities beneath the waterline in Gateway Platform that we don’t see when...

Jan 2024
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COO

Product

The internal workings of Dimensional Insight's integration of data are top notch, and we would be...

Jan 2024
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Analyst/Coordinator

Relationship

The vendor has some really smart leaders, and the people in the leadership roles have a good handle...

Dec 2023
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Analyst/Coordinator

Operations

The training for the product was planned out, organized, and understandable. The training was good,...

Dec 2023
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Analyst/Coordinator

Culture, Value

The vendor was very generous with their time because they knew our struggles. They wanted us to...

Dec 2023
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Analyst/Coordinator

Culture

Dimensional Insight was showing a feature that I thought looked really cool and could help us, but...

Dec 2023
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Director

Operations

Dimensional Insight doesn't have a large team, and they don't really have resources and structures...

Dec 2023
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Director

Relationship

The system has nice functionalities, but its look and feel are getting kind of dated. It is hard for...

Dec 2023
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Director

Product

There are applications that excel at knowing the healthcare side of businesses and that may marry up...

Dec 2023
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Director

Culture, Operations, Product

Dimensional Insight has some out-of-the-box modules that are great, but they aren't totally comprehensive....

Nov 2023
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Director

Loyalty, Product

The product’s functionality meets all of our needs. Going forward, I think we are interested in what...

Nov 2023
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Director

Value

Dimensional Insight gives us a lot of bang for our buck. I was impressed that it could handle ETL....

Nov 2023
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Director

Relationship, Operations

Dimensional Insight has a monthly knowledge forum where they have two or three presenters go over...

Nov 2023
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Director

Relationship

The vendor is very responsive. If I need anything, I can call or email our contact, and they will...

Nov 2023
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Director

Product

The platform can do just about anything from statistical analysis to visualizations. We have...

Nov 2023
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Director

Operations, Product

One pain point that we have with the system is its security. That is no more of a pain point in this...

Nov 2023
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Manager

Relationship

Dimensional Insight's support goes beyond the norm in helping an organization. Sometimes,...

Nov 2023
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Manager

Operations, Product

The product is like a Swiss Army knife. It has all kinds of tools that we can use to solve problems,...

Nov 2023
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Director

Relationship

Dimensional Insight stays engaged with their customer base pretty well.

Oct 2023
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Director

Product

Diver Platform doesn’t do a great job of reading Excel files or writing them out from the scripting...

Oct 2023
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Director

Loyalty, Product

Diver Platform does a lot of different things. We are using it for ETL, and we are using it for...

Oct 2023
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VP/Other Executive

Relationship

Dimensional Insight has gotten better at being proactive. We have good help from their executives.

Aug 2023
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VP/Other Executive

Loyalty, Product

We spent a lot of time putting all the metrics into Diver Platform, and that was the heavy stuff....

Aug 2023
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VP/Other Executive

Loyalty

We are going to be putting a lot of pressure on the vendor to push reports, Excel files, and PDFs...

Aug 2023
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Director

Relationship, Product

The EHR contains a lot of protected information, and we have a lot of security requirements. I think...

Aug 2023
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Director

Relationship

Diver Platform is a pharmacy-specific tool the vendor created that has its own metrics, dashboards,...

Aug 2023
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Director

Relationship

We have a really good team at Dimensional Insight. They prod us a little when we get behind, and...

Aug 2023
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CIO

Loyalty

We are continuing to invest in Diver Platform and to add more and more data to that system so that...

Aug 2023
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CIO

Culture, Operations

For the most part, Dimensional Insight keeps their promises, but we have had a couple of occasions...

Aug 2023
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CIO

Product, Value

With Diver Platform, we can see its data and keep working on data points. That is phenomenal. The...

Aug 2023
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Director

Product

I recommend Dimensional Insight. I highlight their ETL product, Visual Integrator, and their analyst...

Aug 2023
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Director

Loyalty

My overall satisfaction will still be very high in several months. I don't even think about Diver...

Aug 2023
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Director

Product

I don’t think Diver Platform’s ease of use can be bumped up to the top of the scale. I have no...

Aug 2023
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Director

Relationship, Operations

Dimensional Insight emails us all the time, and it seems like they are constantly reaching out to...

Aug 2023
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Director

Relationship

I had a call with an executive some time ago. Dimensional Insight does a good job with executive involvement....

Aug 2023
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Manager

Relationship, Product

Prior to working with Dimensional Insight, our organization was very good with certain reporting....

Jun 2023
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Manager

Operations

Training is one of Dimensional Insight’s weaknesses. They need to have better-structured training....

Jun 2023
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Manager

Loyalty, Product

As this organization continues to grow with data, the industry is supporting more predictive...

Jun 2023
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