Divurgent IT Advisory Services Comments

 

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VP/Other Executive

Tools and Methodology

Our goal was to transition to our homegrown program, and the vendor really helped us create a road...

Aug 2020
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VP/Other Executive

People and Knowledge

The vendor’s methodology, expertise, and analytics were very helpful. The vendor’s previous...

Aug 2020
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VP/Other Executive

Lessons Learned

The project the vendor was involved in was during a time when our leadership was changing rapidly....

Aug 2020
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VP/Other Executive

Tools and Methodology

The vendor was too aggressive toward the end of the project, and that kind of turned us off of them....

Aug 2020
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VP/Other Executive

ROI and Cost

The vendor's services were relatively expensive for what we got. The vendor did good work, but the...

Aug 2020
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VP/Other Executive

Relationship

The vendor clearly cares about their work. They try to make our physicians more efficient and works...

Aug 2020
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Manager

Tools and Methodology

Divurgent helped us implement technology. We had never gone down the path of electronic learning...

Aug 2020
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Manager

Tools and Methodology

The focus on personalization was the biggest aspect of what the vendor did in terms of advice and...

Aug 2020
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Manager

Project Results

The hospital was our pilot group. They gave us the majority of our feedback because they spent the...

Aug 2020
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Manager

Project Results

Decreased time spent in the classroom seems to be one of our most vocalized improvements, not only...

Aug 2020
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Manager

Tools and Methodology

Divurgent has not only helped us with projects but has also shifted their focus to other areas based...

Aug 2020
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Manager

Tools and Methodology

When COVID-19 hit, we shifted our focus and expedited our go-live. The products that went live were...

Aug 2020
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Manager

Tools and Methodology

The vendor flat out said that some of our methods were archaic and outdated, and I totally agreed...

Aug 2020
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Manager

Tools and Methodology

Reviewing the changes that the vendor has suggested with feedback shows how much we really need...

Aug 2020
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Manager

Tools and Methodology

We use ticket metrics to identify problems that providers are having and to see whether they are...

Aug 2020
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CISO

Relationship

I have been thinking about how to best summarize where Divurgent sits as an organization and whether...

Aug 2020
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CISO

People and Knowledge

Divurgent delivered people who were really skilled. There was one person who was very valuable. That...

Aug 2020
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CISO

ROI and Cost

There weren't any concerns with the billing or charging. There were negotiated rates, and the...

Aug 2020
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CISO

Other Observations

There might have been opportunities for better collaboration within Divurgent. When a consultant...

Aug 2020
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VP/Other Executive

Project Results

Without a doubt, Divurgent has driven tangible outcomes for our organization. We have gotten great...

Aug 2020
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VP/Other Executive

People and Knowledge

The primary person I work with at Divurgent is a great resource and is super talented. The person is...

Aug 2020
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VP/Other Executive

Tools and Methodology

When we work with a big firm that is placing a lot of resources, sometimes those resources just...

Aug 2020
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VP/Other Executive

Project Results

Sometimes Divurgent has to struggle to drive the work. They aren't always successful. I don't know...

Aug 2020
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VP/Other Executive

Relationship

Divurgent's executives are very engaged. At the level of business we are doing with them, I would be...

Aug 2020
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Director

People and Knowledge

I have done a KLAS survey before, and I have never given any vendor so many high scores. We were all...

Jul 2020
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Director

Relationship

Whenever we needed something urgently, Divurgent always had someone who could respond within a...

Jul 2020
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Director

People and Knowledge

The consultant was spectacular in terms of personality and demeanor. I give Divurgent very high...

Jul 2020
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Director

Tools and Methodology

We try to push out as many of the optimization tools as we can, but providers sometimes don't pay...

Jul 2020
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Director

People and Knowledge

Divurgent is very responsive in terms of making minor changes to the dashboard. They are pretty much...

Jul 2020
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Director

People and Knowledge

Our consultant was very aware of our system. We attended training sessions, and during the sessions,...

Jul 2020
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Director

Other Observations

We had surveys before and after optimization to see whether providers' patient-appointment scores...

Jul 2020
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Director

Relationship

We didn't have an experience where we requested something and the consultant didn't have a tangible...

Jul 2020
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Manager

People and Knowledge

Divurgent's expertise and data were excellent. They had some doctors who talked to our doctors and...

Jun 2020
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Manager

People and Knowledge

The consultant who did the work on a certain piece used to work for our EMR vendor, so that person...

Jun 2020
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Manager

Tools and Methodology

The account manager followed up on a regular basis. Divurgent brought in their leader to meet with...

Jun 2020
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Manager

Tools and Methodology

Divurgent had really good follow-up. They wanted to make sure that we could use the tools that they...

Jun 2020
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CTO

ROI and Cost

The vendor doesn’t continually add charges, but the vendor is expensive. There are not a lot of...

Apr 2020
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CTO

Future Outlook

I would like to buy the vendor’s services again, but I wouldn’t say that it is a definite thing. The...

Apr 2020
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CTO

Relationship

The vendor’s person that I dealt with the most left the company. When we had that representative,...

Apr 2020
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CTO

Tools and Methodology

Two of the strongest things the vendor does are plan and communicate. The vendor’s project plans are...

Apr 2020
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VP/Other Executive

Tools and Methodology

Divurgent was less consistent in meeting our expectations for our optimization project compared to...

Jan 2020
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VP/Other Executive

People and Knowledge

Divurgent failed to deliver on their promises. The resource we got from Divurgent didn't really have...

Jan 2020
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Manager

Other Observations

I had a call with Divurgent, and I was able to tell them about any problems I was having or anything...

Oct 2019
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Manager

Relationship

Divurgent needed a liaison. At the beginning, we thought Divurgent could do everything on their own,...

Oct 2019
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Manager

Tools and Methodology

There was some miscommunication with Divurgent early on because of the complexity of the project....

Oct 2019
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Manager

Project Results

Divurgent essentially took bad data and made the data as close to perfect as it could be. Our...

Oct 2019
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Manager

Tools and Methodology

I have worked with consultants in the past, and the hardest thing about working with a vendor like...

Oct 2019
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CIO

People and Knowledge

The folks on the project are very knowledgeable experts. If they do what they say they can do and...

Oct 2019
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CIO

Tools and Methodology

I think Divurgent came in and did a really good job of assessing where we were at. Nothing is ever...

Oct 2019
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CIO

Tools and Methodology

Our parent company engaged Divurgent to work with us several months ago. The engagement was very...

Oct 2019
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CIO

Tools and Methodology

Divurgent is assisting us in redesigning and redefining our practices. They are teaching us what the...

Oct 2019
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CIO

Project Results

Divurgent did a very nice job. We had a pretty complex training plan because we were going live in...

Oct 2019
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Director

Other Observations

If Divurgent had a weakness, it would be that they don't stay in contact well enough. Some other...

Nov 2018
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Director

Tools and Methodology

Divurgent is forward thinking. They are usually ahead of the game in terms of healthcare trends.

Nov 2018
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Director

Relationship

Overall, Divurgent is good because of their leadership. I know the CEO and a lot of the upper...

Nov 2018
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Director

People and Knowledge

Divurgent has done a lot of things for us. They provided staff augmentation for a particular...

Nov 2018
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Director

Other Observations

The only negative thing about Divurgent is that their services are expensive. We pay a premium...

Nov 2018
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Director

Relationship

Divurgent's executives are always alert to new opportunities to help us. They check in on us, and we...

Nov 2018
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Director

People and Knowledge

We use Divurgent for a lot of things. They have expertise in process design, system design, security...

Nov 2018
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Director

Tools and Methodology

Divurgent has a lot of strengths. They are flexible and efficient, and they do high-quality work.

Nov 2018
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Director

Project Results

We consistently recommend Divurgent to any organization that needs resources or consulting.

Nov 2018
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Director

Relationship

Divergent seems to have a lot of executive turnover. There were new people showing up all the time....

Nov 2018
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Director

Relationship

When I was working with Divergent on the first engagement, the person I was working with just...

Nov 2018
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Director

People and Knowledge

The consultants were really professional. They spent a lot of time planning out the people we needed...

Nov 2018
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Director

Project Results

I recall two key people from Divergent who worked on the engagement most of the time. Whenever we...

Nov 2018
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Director

Tools and Methodology

Divurgent could be better about staying on target. I had to push them a bit sometimes to make sure...

Nov 2018
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Director

Tools and Methodology

It is too early to say whether we have received our money's worth from Divurgent because we haven't...

Nov 2018
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Director

Tools and Methodology

Divergent’s invoicing system needs improvement. I would ask Divergent about how many hours they had...

Nov 2018
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VP/Other Executive

People and Knowledge

We have had some consistency in our liaisons from Divurgent, and that has been good. I know people...

Nov 2018
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Director

Project Results

Divurgent didn’t nickel-and-dime us over the contract. They were very collaborative and worked very...

Nov 2018
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