DrChrono EHR/PM - Small Practices Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Loyalty, Product

We aren’t using DrChrono's solution for patient intake because they don’t offer the level that I...

Feb 2024
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Manager

Value

I want something to help manage collecting payments from patients and estimating the costs from...

Feb 2024
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Manager

Product, Value

The DrChrono clinical interface that the providers use on the iPad makes it really easy to charge...

Feb 2024
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Manager

Product

DrChrono needs to redo the web interface. There are way too many clicks. It hasn't been changed...

Feb 2024
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Manager

Relationship

DrChrono has a really good list of user-requested features, and before they sold the company, they...

Feb 2024
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Manager

Relationship

There is a phone number we can call now for customer support, but we are always speaking to somebody...

Feb 2024
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Manager

Product

We have had some issues with the DrChrono system going down for quite a long period of time, and...

Feb 2024
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Manager

Product

There are so many areas that DrChrono needs to improve on the billing side of things. We are...

Feb 2024
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Manager

Product

I am not very happy with the DrChrono system. It is stagnating. And I can see that there are larger...

Feb 2024
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Director

Relationship, Operations

DrChrono recently had a several-day outage that impacted each and every one of their clients. The...

Oct 2023
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Director

Product

The core product from DrChrono is good. There are some really cool features, including the task...

Oct 2023
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Director

Loyalty, Relationship

The solution has the potential to be a phenomenal product, but we deal with so many customer service...

Oct 2023
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Director

Product

DrChrono advertises the solution's ability to export charts, but I have tested that functionality,...

Oct 2023
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VP/Other Executive

Loyalty, Product

DrChrono has an iPad setup, but that is only for the regular iPad. But apparently, if we log on to...

Oct 2023
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VP/Other Executive

Operations, Product

The DrChrono solution is fairly intuitive to learn. We got basically no training in it, and after a...

Oct 2023
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VP/Other Executive

Product

For our specialty, we have to do a lot of customization. We can do what we need to, but the solution...

Oct 2023
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Physician

Loyalty, Relationship

Unfortunately, the company has been acquired by a large, publicly traded software company, and the...

Aug 2023
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Physician

Loyalty, Relationship

I hope DrChrono continues in the direction that they have been going in for the last several years....

Aug 2023
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Physician

Loyalty

DrChrono's system is such a good product that I am so married to it. I chose DrChrono's system...

Aug 2023
||
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Physician

Loyalty, Relationship

I have been a user and a client for many years, and I am very committed to the product. I have...

Aug 2023
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Physician

Product

When I compare DrChrono's system to some more robust EHRs, DrChrono's system lags a bit. But the...

Aug 2023
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Physician

Loyalty

DrChrono's system was actually the first EHR to have an open API. It was the first one to have an...

Aug 2023
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Physician

Operations, Product

If someone is a coder or a developer, they probably can't create all the interoperability that they...

Aug 2023
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