DrChrono EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
We have been with DrChrono for a long time, but the web user interface has not changed since 2012....
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Loyalty, Product
We aren’t using DrChrono's solution for patient intake because they don’t offer the level that I...
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Value
I want something to help manage collecting payments from patients and estimating the costs from...
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Product, Value
The DrChrono clinical interface that the providers use on the iPad makes it really easy to charge...
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Product
DrChrono needs to redo the web interface. There are way too many clicks. It hasn't been changed...
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Relationship
DrChrono has a really good list of user-requested features, and before they sold the company, they...
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Relationship
There is a phone number we can call now for customer support, but we are always speaking to somebody...
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Product
We have had some issues with the DrChrono system going down for quite a long period of time, and...
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Product
There are so many areas that DrChrono needs to improve on the billing side of things. We are...
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Product
I am not very happy with the DrChrono system. It is stagnating. And I can see that there are larger...
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Relationship, Operations
DrChrono recently had a several-day outage that impacted each and every one of their clients. The...
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Product
The core product from DrChrono is good. There are some really cool features, including the task...
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Loyalty, Relationship
The solution has the potential to be a phenomenal product, but we deal with so many customer service...
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Product
DrChrono advertises the solution's ability to export charts, but I have tested that functionality,...
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Loyalty, Product
DrChrono has an iPad setup, but that is only for the regular iPad. But apparently, if we log on to...
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Operations, Product
The DrChrono solution is fairly intuitive to learn. We got basically no training in it, and after a...
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Product
For our specialty, we have to do a lot of customization. We can do what we need to, but the solution...
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Loyalty, Relationship
Unfortunately, the company has been acquired by a large, publicly traded software company, and the...
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Loyalty, Relationship
I hope DrChrono continues in the direction that they have been going in for the last several years....
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Loyalty
DrChrono's system is such a good product that I am so married to it. I chose DrChrono's system...
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Loyalty, Relationship
I have been a user and a client for many years, and I am very committed to the product. I have...
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Product
When I compare DrChrono's system to some more robust EHRs, DrChrono's system lags a bit. But the...
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Loyalty
DrChrono's system was actually the first EHR to have an open API. It was the first one to have an...
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Operations, Product
If someone is a coder or a developer, they probably can't create all the interoperability that they...
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