DrChrono EMR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 10/25/2020 7:45:57 AM and Model.EvProductId = 93404

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User Commentary

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Manager

ROI / Cost (care and feeding)

When the pandemic started, everybody had to turn on a dime. We contacted DrChrono first for help...

Oct 2020
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Manager

Service and Support

We received hardly any reimbursement guidance from DrChrono during COVID-19. I was really surprised...

Oct 2020
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Manager

Other Observations & Comments

I am not sure whether I would buy DrChrono's system again, and I am unsure whether it is part of our...

Oct 2020
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Manager

Service and Support

When the system is down or being slow, we get very good, clear communication, but we don't really...

Oct 2020
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Manager

Functionality and Upgrades

The DrChrono system is pretty good at supporting patient-centered care. That is why we are sticking...

Oct 2020
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Manager

Interfacing and Integration

We are able to do what we need to do, but there is nothing special about DrChrono's integration. We...

Oct 2020
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Manager

Relationship

My biggest gripes with DrChrono are around MIPS and QA. The year is almost over, and we still don't...

Oct 2020
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Manager

Service and Support

DrChrono's support is good. They usually answer within a 24-hour period. But they just answer to me;...

Oct 2020
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Manager

Functionality and Upgrades

DrChrono hasn't shown me tangible outcomes. I don't know what I am looking at. I do the best I can....

Oct 2020
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Manager

Other Observations & Comments

I would not recommend the DrChrono EMR. Part of my satisfaction with DrChrono might depend on how...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

In terms of pricing, we were grandfathered into our price. DrChrono's price has substantially...

Oct 2020
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Manager

Functionality and Upgrades

DrChrono is lacking in MIPS and QA. They haven’t even released their 2020 dashboard yet. I have no...

Oct 2020
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Manager

Technology

The DrChrono system ties patients to the portal through email, so we have to get patients' email...

Oct 2020
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Director

Functionality and Upgrades

The solution is cloud based, and the vendor has a web version and an iPad version. The web version...

Aug 2020
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Director

Functionality and Upgrades

We recently looked at a bunch of other solutions. But DrChrono’s core product is solid. It has a lot...

Aug 2020
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Director

Service and Support

DrChrono does not hear what their users are saying. Everyone hates their support. It is the most...

Aug 2020
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Director

Service and Support

We have had requests for several years now for something that would be trivial to implement but that...

Aug 2020
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Director

Relationship

The vendor's iPad-exclusive support for the application is frustrating. A web interface is great for...

Aug 2020
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Director

Service and Support

I have the RCM piece, and our billing manager is very good. The manager actually takes steps to hear...

Aug 2020
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Director

Functionality and Upgrades

DrChrono’s core product is actually really strong. If they just listened to their practices and...

Aug 2020
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Physician

Functionality and Upgrades

A lot of DrChrono’s things seem to be geared toward general practices. We are specialized, so our...

May 2020
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Physician

Functionality and Upgrades

The solution is very customizable. It is easy to customize specific to our office once we put in the...

May 2020
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Nurse

Functionality and Upgrades

We loved DrChrono the first few years we had them. However, problems have come up in the last couple...

May 2020
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Nurse

Implementation and Training

One frustrating thing about DrChrono is that they are not hands on with training or communicating....

May 2020
(1)
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Nurse

Functionality and Upgrades

I do like being able to see patient records on DrChrono’s system. The OnPatient app is excellent,...

May 2020
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CEO/President

Relationship

We are very low on DrChrono's priority list. We tried to send out messages to all of our patients,...

Apr 2020
(2)
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CEO/President

Service and Support

The turnover seems to be better. In the beginning, we had a new representative every two or three...

Apr 2020
(1)
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CEO/President

Other Observations & Comments

When I first purchased the system, I really liked it. I may purchase the system again, but I don't...

Apr 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime. There is a monthly fee. In terms of faxing, we never hit the...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

There was one update a few years ago that the vendor didn't fully vet. We lost some functionality...

Apr 2020
(2)
 Helpful

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CEO/President

Lessons Learned

I would tell others that DrChrono's technology is great. I have always liked the platform. I don't...

Apr 2020
(1)
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CEO/President

Interfacing and Integration

We don't have any integration goals because we don't communicate with any other systems. For the...

Apr 2020
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CEO/President

Service and Support

The customer service is a problem. If people are self-sufficient, can solve problems, and have...

Apr 2020
(1)
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CEO/President

Relationship

I am not sure whether I need executive involvement. The executives are there when there is a...

Apr 2020
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CEO/President

Relationship

If there were a better relationship, the vendor could reach out and say that they know we use the...

Apr 2020
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CEO/President

ROI / Cost (care and feeding)

The system costs a lot of money. I spend a lot of time each month on access fees, and we don't even...

Apr 2020
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Physician

Functionality and Upgrades

The strongest point is the ability to customize our notes. It is extremely easy to write templates....

Jan 2020
(1)
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Physician

Functionality and Upgrades

The scheduling function is good, but the product does not have a well-developed interface for...

Jan 2020
(1)
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Physician

Service and Support

DrChrono responds quickly to questions about the product and continues to make frequent updates....

Jan 2020
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Physician

Functionality and Upgrades

There is no installation process; the product is a completely web-based application. So the process...

Jan 2020
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Physician

Service and Support

The system is not able to manage inventory of supplies and retail products. There is nothing that...

Jan 2020
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Physician

Service and Support

The only way to report a service issue is to email DrChrono. There is no phone support. There is not...

Jan 2020
(1)
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Director

Functionality and Upgrades

DrChrono isn't delivering new technology to meet our needs. Everything is fairly similar to how it...

Dec 2019
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Director

Service and Support

We don't like DrChrono's process for customer requests. We haven't looked at their request feature...

Dec 2019
(1)
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Director

Functionality and Upgrades

If we were to select another system, we would probably choose DrChrono's system again. One of our...

Dec 2019
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Director

Functionality and Upgrades

The onboarding process for DrChrono's software is very cumbersome. When we onboard someone and do a...

Dec 2019
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Director

Functionality and Upgrades

We would like it if DrChrono's system were better and more accurate for counting appointments,...

Dec 2019
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Director

Future Outlook

Our satisfaction with DrChrono's system will likely stay the same. The system is having speed issues...

Dec 2019
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Director

Functionality and Upgrades

The greatest strength in DrChrono's system is how easy it is for our medical practitioners to...

Dec 2019
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Director

Functionality and Upgrades

DrChrono's system constantly times out; that is probably for security reasons. We open three tabs so...

Dec 2019
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Director

Functionality and Upgrades

We wish DrChrono's system had a more robust warning system for accidentally double-booking appointments....

Dec 2019
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Director

Functionality and Upgrades

Fundamentally, it seems like the vendor does their job and does it pretty well. It feels an awful...

Dec 2019
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Director

Future Outlook

DrChrono is part of our long-terms plans. A big part of that is because their billing team is just...

Dec 2019
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Director

ROI / Cost (care and feeding)

I would probably not buy DrChrono's product again. I would probably be looking for the same support...

Dec 2019
 Helpful

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Director

Relationship

I don’t know whether DrChrono has ever made a promise. That is hard to say. They are just...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

DrChrono is good about not nickel-and-diming. Based on what we bill and what we receive from the...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

The billing team is excellent, but other aspects of DrChrono are a bit less robust. Stability is our...

Dec 2019
 Helpful

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Director

Service and Support

DrChrono is very unresponsive to physician requests, even for things I consider low-hanging fruit....

Dec 2019
(1)
 Helpful

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Director

Relationship

We had a critical issue with DrChrono's system, and I told them I wanted to speak to a director or a...

Dec 2019
(1)
 Helpful

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Director

Service and Support

The support with DrChrono is horrible. I have never once had someone from DrChrono call me up to see...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

The things DrChrono is pushing and why don't make sense to me. The things they push certainly don't...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

We are getting our money’s worth from DrChrono's system because their billing team is just so...

Dec 2019
 Helpful

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Director

Relationship

The DrChrono billing team is excellent. I have a few main contacts, and things work the way they...

Dec 2019
 Helpful

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Director

Lessons Learned

In regard to recommending DrChrono, I would give them an average rating. My caveat would be for if a...

Dec 2019
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Director

Relationship

In general, DrChrono has a defined platform. Their billing team is actually phenomenal. Those team...

Dec 2019
 Helpful

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Director

Implementation and Training

DrChrono is horrible at training. When they have a new release, they change my functionality. No...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

With the exception of DrChrono’s cost management tool, which they added a couple of years ago and is...

Dec 2019
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Director

Functionality and Upgrades

In general, the scheduling tool from DrChrono is good. I think the biggest issues right now are the...

Dec 2019
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Director

Functionality and Upgrades

The only interoperability I have with DrChrono right now is for some of the meaningful use tools,...

Dec 2019
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Director

Functionality and Upgrades

The core DrChrono product is good. I use it every day. If it were horrible, we would be moving on....

Dec 2019
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Director

Functionality and Upgrades

DrChrono's system is meeting our needs with some of the things it does. The billing is fine. That...

Dec 2019
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Director

Functionality and Upgrades

DrChrono is leaving us open for patient liability for doing little things like not allowing us to...

Dec 2019
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Director

Service and Support

DrChrono really doesn’t have phone support. Their support model is bizarre. We cannot call them to...

Dec 2019
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Director

Functionality and Upgrades

My forecasted satisfaction with DrChrono is low because I am not convinced that they have their...

Dec 2019
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Director

Relationship

The one thing I would say to DrChrono’s executives is that they need to just listen to their clients...

Dec 2019
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CEO/President

Service and Support

There was an issue with the billing on DrChrono's end involving the software and how they were using...

Nov 2019
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CEO/President

Relationship

I was talking with a patient who dealt with this software; I said that we were getting the runaround...

Nov 2019
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CEO/President

Functionality and Upgrades

DrChrono's system is like a maze we have to go through. I have to pull three different reports to...

Nov 2019
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CEO/President

Functionality and Upgrades

If we have a lot of doctors that are using the system, it does very well on that end. We don't get...

Nov 2019
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CEO/President

Functionality and Upgrades

We could be paying a part-time employee to do the billing, but that issue still hasn't eased up at...

Nov 2019
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CEO/President

Functionality and Upgrades

DrChrono's system has very pretty reports and graphs, but those reports are not practical. They look...

Nov 2019