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DrChrono EMR/PM - Small Practices
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022: Functionality & Value Top of Mind for Small Practices
Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022:
Functionality & Value Top of Mind for Small Practices
November 2022
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User Commentary

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Manager

Functionality and Upgrades

I don't use DrChrono’s fax system. I use the fax piece to send out faxes, but I have a separate...

Feb 2023
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Manager

Interfacing and Integration

DrChrono built an API that allows other products to easily create data in the product, and they...

Feb 2023
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Manager

Service and Support

DrChrono has a team overseas that does all of the billing and coding. That team makes so many...

Feb 2023
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Manager

Technology

The iPad version of the product's clinical side is very solid and easy to use. The clinical system...

Feb 2023
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Manager

Functionality and Upgrades

DrChrono's product struggles on the front end of the web version that sits on the PC, and that is...

Feb 2023
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Manager

Technology

DrChrono’s service is all reactive. For most of a year, their platform was very slow. That was...

Feb 2023
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Manager

Technology

The product functions well on mobile devices. If a provider is at the hospital or at home when a...

Feb 2023
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Manager

Functionality and Upgrades

We have multiple offices, and we once had a problem because the product would send out a text...

Feb 2023
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Manager

Other Observations & Comments

The only time I talk to executive-level people and account executives is when I am adding or...

Feb 2023
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Manager

Functionality and Upgrades

Every time DrChrono comes out with a new upgrade, I always wonder who cares. The vendor is always...

Feb 2023
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Manager

Functionality and Upgrades

DrChrono's product is really two different products. The iPad version that handles the clinical side...

Feb 2023
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Manager

Functionality and Upgrades

There is no training for DrChrono's product. The clinical side is pretty easy to use. I can hand the...

Feb 2023
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Manager

Functionality and Upgrades

If I want to find out when the next available appointment is for one of my doctors, I have to view...

Feb 2023
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Manager

Service and Support

I don't have a product manager to talk to about bugs. I don't know who that person would be....

Feb 2023
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Manager

Functionality and Upgrades

I can customize DrChrono's product to be able to handle my organization's specialty-specific things....

Feb 2023
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Manager

Lessons Learned

I would not recommend DrChrono's product. I would tell someone who is considering the product to...

Feb 2023
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(0)
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Manager

Service and Support

At one point, the vendor had a system in place where we could give suggestions and people could vote...

Feb 2023
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Manager

Relationship

I am not satisfied with DrChrono. I don't know what is happening with the new company. I am starting...

Feb 2023
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Manager

Functionality and Upgrades

Entering a new patient record should be really straightforward and simple. We need to get...

Feb 2023
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Manager

Functionality and Upgrades

I am a little frustrated with DrChrono right now because I have what I consider a level-one,...

Feb 2023
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(0)
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Manager

Functionality and Upgrades

DrChrono creates a bunch of enhancements for the clinical side, but the practice management side is...

Feb 2023
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Director

Technology

For the most part, the DrChrono solution is pretty good, but there is some latency. And there are...

Jul 2022
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Director

ROI / Cost

The bill from DrChrono is constant and steady; it is basically always what I expect it to be.

Jul 2022
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Director

Functionality and Upgrades

We have a couple of folks who have worked elsewhere on different platforms, and they say the...

Jul 2022
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Director

Relationship

DrChrono isn’t rolling out more than the basic product deliverables, but they are responsive when we...

Jul 2022
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Director

Service and Support

One complaint I have always had about DrChrono is that I have to learn things on my own. Their...

Jul 2022
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Director

Functionality and Upgrades

I would like the DrChrono solution to have a more intelligent appointment counter. We tend to see...

Jul 2022
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(0)
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CEO/President

Technology

The product is adaptable, flexible, and user friendly. I have had no security issues with the...

Jul 2022
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(0)
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CEO/President

ROI / Cost

If an organization has fairly simple needs, likes the format, and likes the ease of use, then...

Jul 2022
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Nurse

ROI / Cost

I think DrChrono has been very fair. I don’t feel nickel-and-dimed. The solution is a very good...

Jul 2022
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CEO/President

Service and Support

There are some issues with DrChrono’s customer service and product support people. I do not like how...

Jul 2022
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(0)
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CEO/President

Technology

DrChrono has recently changed their cloud vendor, so the system is housed on a different server now....

Jul 2022
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(0)
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CEO/President

Other Observations & Comments

In terms of trying to expand what we are using in the software from a capability standpoint, we have...

Jul 2022
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(0)
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CEO/President

Service and Support

My account representative at DrChrono changes practically every three months, so it is difficult to...

Jul 2022
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(0)
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CEO/President

Service and Support

Proactivity means that the vendor is reaching out to make their clients feel supported and to see...

Jul 2022
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(0)
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Nurse

Functionality and Upgrades

We have an outside texting company we use on the desktop because DrChrono doesn’t allow us to have...

Jul 2022
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(0)
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Nurse

Functionality and Upgrades

We really love the DrChrono system. I love a lot of the features it has, like being able to fax...

Jul 2022
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(0)
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Nurse

Functionality and Upgrades

We have never been satisfied with payment processing in DrChrono’s system because of how we are set...

Jul 2022
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(0)
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Nurse

Technology

We can customize the templates for all of the different types of visits we have. The system is a...

Jul 2022
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(0)
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Nurse

Other Observations & Comments

I love how the patients can download the app and see their appointment. However, they can’t cancel...

Jul 2022
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(0)
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Director

Relationship

There was a period of time when the vendor was not sending claims out to the clearinghouse. That...

Jun 2022
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(0)
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Director

Functionality and Upgrades

We have been on the solution for years, so we have a pretty good understanding at this point of how...

Jun 2022
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(0)
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Director

Other Observations & Comments

The product is part of our long-term plans. It is very difficult to switch platforms, so we just...

Jun 2022
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(0)
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Director

Relationship

The vendor's executive involvement is totally nonexistent. I specifically asked multiple times to be...

Jun 2022
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(0)
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Director

Relationship

I think the vendor was just purchased by somebody else. I was hoping things would get better because...

Jun 2022
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(0)
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Director

Implementation and Training

The vendor provides no assistance for implementations. I don't recall the vendor offering any...

Jun 2022
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(0)
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Director

Functionality and Upgrades

The product's feature set is good, but the reliability is bad. There are frequent issues where we...

Jun 2022
||
(0)
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Director

Service and Support

DrChrono is horrible with support. I told the vendor about a change I wanted to be made. Not only...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

The overall quality of the product is okay, but the upgrades are frustrating. It seems like the...

Jun 2022
||
(0)
 Thank you  Helpful

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Director

Technology

The web solution is great. The iPad solution is cool. However, if users are not on a computer, an...

Jun 2022
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(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

DrChrono's support is horrible. The phone support is nonexistent. There is no way for us to pick up...

Jun 2022
||
(0)
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Director

ROI / Cost

We have had to implement third-party solutions for online scheduling and for reminders because the...

Jun 2022
||
(0)
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