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DrChrono EMR/PM - Small Practices
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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CEO/President

The system performance has actually gotten worse rather than better despite the supposed investments...

Aug 2021
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CEO/President

Our experience with DrChrono would be better if we could contact someone directly for support...

Jul 2021
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(0)
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CEO/President

When we first started with DrChrono’s system, the training we received for each module or topic was...

Jul 2021
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(0)
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CEO/President

The DrChrono billing person reaches out to see how things are going so that there is constant...

Jul 2021
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(0)
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CEO/President

If DrChrono’s billing team were more competent and responsive and made fewer mistakes, then I would...

Jul 2021
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(0)
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CEO/President

DrChrono's EMR is the easiest EMR to use. I like how user friendly it is, and I like the ability I...

Jul 2021
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(0)
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CEO/President

DrChrono does not charge for every little thing. They only charge for faxes, but that is very...

Jul 2021
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(0)
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CEO/President

DrChrono does not keep all their promises on the billing RCM piece. That could use some improvement....

Jul 2021
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(0)
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Nurse

We can email anything we want from DrChrono's system. However, we can only text certain predesigned...

Jun 2021
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(0)
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Nurse

Patients sometimes tell us that they subscribed to the portal but then somehow got unsubscribed....

Jun 2021
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Nurse

It is so easy for us to capture data from patients when they come in and use the iPad. Using the...

Jun 2021
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(0)
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Nurse

DrChrono is always doing cool updates. We vote weekly on the new changes, and they take our feedback...

Jun 2021
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Nurse

DrChrono's system works great when patients are connected to the OnPatient portal. We have much...

Jun 2021
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Director

DrChrono's system is missing very basic pieces, such as the ability to set custom disclaimed on the...

Apr 2021
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(0)
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Director

DrChrono's service and support are horrible. Phone support doesn't exist. There is no number for us...

Apr 2021
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(0)
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Director

We have a named account representative from DrChrono, and that person is totally useless. If I go to...

Apr 2021
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(0)
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Director

DrChrono's tangible outcomes are purely from the task-management system. The rest of the EHR is...

Apr 2021
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Director

If there were something that we could replace with DrChrono's system with fairly easy, we would be...

Apr 2021
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(0)
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Director

DrChrono's system is actually good in terms of being able to retrieve all of the information about a...

Apr 2021
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(0)
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Director

DrChrono's system doesn't score higher due to some very basic things, such as being able to have a...

Apr 2021
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(0)
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Director

DrChrono had a very ballyhooed switch to Amazon Web Services recently because they were having a lot...

Apr 2021
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(0)
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Director

Nothing about DrChrono's underlying technology is faulty, but everything is so Apple centered. We...

Apr 2021
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(0)
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Director

DrChrono doesn't provide documentation or deployment guides. DrChrono seems to funnel everything...

Apr 2021
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(0)
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Director

DrChrono pushes the iPad piece really strongly, and that is fair. We knew that part going in....

Apr 2021
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(0)
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Director

In the past, I would probably rate DrChrono's system fairly high in terms of our ability to receive...

Apr 2021
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(0)
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Director

The funny part is that the things that DrChrono is doing wrong are such low-hanging fruit that...

Apr 2021
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(0)
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Director

It is hard to say whether DrChrono has kept all of their promises because it isn't like I am asking...

Mar 2021
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(0)
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Director

I don’t really get any training from DrChrono. We can look for videos on the vendor's website that...

Mar 2021
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(0)
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Director

We have one person here who has experience with multiple systems and says DrChrono's system is the...

Mar 2021
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(0)
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Director

I absolutely hate DrChrono’s suggestion or request process. We basically submit a form or send an...

Mar 2021
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(0)
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Director

When DrChrono makes changes, there is a notification on the website that is just a little red flag...

Mar 2021
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(0)
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Director

Getting our money’s worth gets tougher and tougher with DrChrono. When we add a user, the price goes...

Mar 2021
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(0)
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CEO/President

I am not convinced that DrChrono is committed to providing a stable and reliable platform. As...

Feb 2021
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(0)
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CEO/President

I am frustrated by DrChrono's solution sometimes, but I am satisfied enough that I am not looking...

Feb 2021
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(0)
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CEO/President

It has gotten easier over time to get in touch with DrChrono, but our level of connection to...

Feb 2021
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(0)
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CEO/President

We have changed DrChrono representatives a couple of times. We had one representative who gave me...

Feb 2021
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(0)
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CEO/President

We have gone to DrChrono with questions about integration, and we have received some help there. In...

Feb 2021
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(0)
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CEO/President

There isn't any training from DrChrono that I am aware of. There is no support related to onboarding...

Feb 2021
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(0)
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Physician

I was recommending the system to everyone I knew who was a clinician, and now I am just a little...

Dec 2020
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(0)
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Physician

We have changed billing managers so many times in the last couple of years, and people just...

Dec 2020
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(0)
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Physician

The software is good. The vendor has definitely maintained that piece of it. The product is good....

Dec 2020
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(0)
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Physician

The system needs better integration with the point of sales. It has an integration with certain...

Dec 2020
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(0)
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Physician

The vendor’s support has had a lot of intermittent connectivity issues in the last couple of months....

Dec 2020
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(0)
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Physician

DrChrono is trying to deliver new technology, and it seems at pace with whatever else we are seeing...

Dec 2020
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(0)
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Physician

On the contract side, the vendor does keep their promises. In terms of account management, they...

Dec 2020
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(0)
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Physician

I don’t think this vendor nickels-and-dimes. We don’t really pay for anything else unless we add...

Dec 2020
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(0)
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Physician

I just added a new specialty provider recently, and I felt like we needed to reimplement whatever we...

Dec 2020
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(0)
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CEO/President

I would tell others about the glitches I experience with DrChrono's system. DrChrono's system is...

Dec 2020
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(0)
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CEO/President

Our speech recognition system doesn't seem to work well with DrChrono's system. One of my big issues...

Dec 2020
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(0)
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CEO/President

DrChrono's system hasn't been able to intertwine with the MIPS measures so that they can be...

Dec 2020
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(0)
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CEO/President

I would like to see the vendor reach out to us and see how they could be more effective. DrChrono...

Dec 2020
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(0)
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CEO/President

For the most part, DrChrono keeps their promises, but they are a little slow on things. They don't...

Dec 2020
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(0)
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CEO/President

A few years ago, the implementation process wasn't the smoothest. There was a lot of pulling teeth...

Dec 2020
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(0)
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CEO/President

The general program works great, but the speed is often problematic. The system is slow to upload...

Dec 2020
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(0)
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CEO/President

The system is well thought out. It is a bit different from other EMRs that I have used, but for the...

Dec 2020
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(0)
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CEO/President

None of the upgrades have been substantial. The recent upgrades have been for medicine lab...

Dec 2020
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(0)
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CEO/President

When we ask a question, DrChrono's response is sometimes that they can't do what we need, or they...

Dec 2020
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(0)
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CEO/President

When we try to search for things in the system, it isn't easy to see information. There are no...

Dec 2020
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(0)
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CEO/President

I would tell others that the system is easy to use. No EMR is perfect, but I have found the DrChrono...

Dec 2020
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(0)
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CEO/President

I don't know what DrChrono is planning or has coming down the pike. We don't get any communication...

Dec 2020
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(0)
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Manager

To have the functionality meet our needs, we want to have daily notes. We want something in the...

Dec 2020
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(0)
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Manager

I don't think DrChrono really upgrades the system that much. We have had the system for several...

Dec 2020
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(0)
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Manager

When it comes to supporting patient-centered care, DrChrono charges us for reminders and things like...

Dec 2020
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(0)
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Manager

There are always scheduling errors that we can't fix. We are having a recurring scheduling problem....

Dec 2020
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(0)
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Manager

The system is quite easy to use, but there are always problems. The system is pretty good but only...

Dec 2020
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(0)
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Manager

DrChrono keeps 80% of their promises. We stopped using their faxes, phone calls, and text messages...

Dec 2020
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(0)
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Manager

The system works as promoted 70% of the time. It is pretty good if it works properly, but it does...

Dec 2020
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(0)
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Manager

We definitely have a lot of intermittent failures and problems with the solution. Most recently, we...

Nov 2020
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(0)
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Manager

I would like to see the vendor reach out when they know when their software is offline and contact...

Nov 2020
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(0)
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Manager

There are lots of bugs that need to be fixed. The solution is probably worthwhile for the money, but...

Nov 2020
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(0)
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Manager

The product doesn't integrate with our reminder system. There are many times when there are changes...

Nov 2020
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(0)
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Manager

There are sometimes updates from the vendor, and we have no knowledge of those updates. With no...

Nov 2020
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(0)
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Manager

The people at DrChrono help us, and our billing manager is very helpful and informative too.

Nov 2020
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(0)
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Manager

We send the vendor a text or email saying the system is not working. Supposedly the vendor fixes the...

Nov 2020
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(0)
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Manager

The product is currently horrible and is not saving things. Anytime we try to do anything in the...

Nov 2020
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(0)
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Manager

A while ago, we realized that moving away from DrChrono would be a mistake. Their system is very...

Nov 2020
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(0)
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Manager

We have had some technical issues recently. That may be due to the cloud service, but we went down...

Nov 2020
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(0)
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Manager

A lot of the time when we have issues, I get notifications from DrChrono that say the issues are...

Nov 2020
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(0)
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Manager

I got so frustrated with DrChrono that I scaled down to the minimal level. We were using their...

Nov 2020
||
(0)
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Manager

The ease of use is great for the mobile solution. The iPad uses all the things we would expect on an...

Nov 2020
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(0)
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Manager

The ease of use is not great for the web interface. There are two different systems, and it is like...

Nov 2020
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(0)
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Manager

DrChrono is actually pretty good about avoiding charges. They charge us if we go over a certain...

Nov 2020
||
(0)
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Manager

We had some providers leave because of COVID-19, and DrChrono made us sign a contract saying we can...

Nov 2020
||
(0)
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Manager

I would be very concerned if I were a new person thinking of buying the system because it is really...

Nov 2020
||
(0)
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Manager

DrChrono's software has some performance issues that they are unable to fix, and those have been...

Nov 2020
||
(0)
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Manager

A lot of the old, clunky systems now have mobile interfaces and the back end to support those....

Nov 2020
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(0)
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Manager

There are still implementation services, but DrChrono doesn't always test what they put out. I feel...

Nov 2020
||
(0)
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Manager

I don’t think the engineers have ever sat down with billers or receptionists making appointments and...

Nov 2020
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(0)
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Manager

We are basically on our own for lab integrations. We have some labs integrated through another...

Nov 2020
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(0)
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Manager

We cannot pick up the phone and talk to somebody if we are having an issue; the support is all done...

Nov 2020
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(0)
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Manager

DrChrono is doing interfaces for other software products, but that doesn’t affect us or our...

Nov 2020
||
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