DrChrono EMR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 1/15/2021 7:33:50 AM and Model.EvProductId = 93404

Commentary Summary

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User Commentary

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Physician

Service and Support

I was recommending the system to everyone I knew who was a clinician, and now I am just a little...

Dec 2020
 Helpful

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Physician

Functionality and Upgrades

We have changed billing managers so many times in the last couple of years, and people just...

Dec 2020
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Physician

Interfacing and Integration

The software is good. The vendor has definitely maintained that piece of it. The product is good....

Dec 2020
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Physician

Functionality and Upgrades

The system needs better integration with the point of sales. It has an integration with certain...

Dec 2020
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Physician

Service and Support

The vendor’s support has had a lot of intermittent connectivity issues in the last couple of months....

Dec 2020
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Physician

Technology

DrChrono is trying to deliver new technology, and it seems at pace with whatever else we are seeing...

Dec 2020
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Physician

Sales and Contracting

On the contract side, the vendor does keep their promises. In terms of account management, they...

Dec 2020
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Physician

ROI / Cost (care and feeding)

I don’t think this vendor nickels-and-dimes. We don’t really pay for anything else unless we add...

Dec 2020
 Helpful

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Physician

Implementation and Training

I just added a new specialty provider recently, and I felt like we needed to reimplement whatever we...

Dec 2020
 Helpful

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CEO/President

Functionality and Upgrades

I would tell others about the glitches I experience with DrChrono's system. DrChrono's system is...

Dec 2020
 Helpful

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CEO/President

Interfacing and Integration

Our speech recognition system doesn't seem to work well with DrChrono's system. One of my big issues...

Dec 2020
 Helpful

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CEO/President

Functionality and Upgrades

DrChrono's system hasn't been able to intertwine with the MIPS measures so that they can be...

Dec 2020
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CEO/President

Relationship

I would like to see the vendor reach out to us and see how they could be more effective. DrChrono...

Dec 2020
 Helpful

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CEO/President

Service and Support

For the most part, DrChrono keeps their promises, but they are a little slow on things. They don't...

Dec 2020
 Helpful

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CEO/President

Functionality and Upgrades

A few years ago, the implementation process wasn't the smoothest. There was a lot of pulling teeth...

Dec 2020
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CEO/President

Functionality and Upgrades

The general program works great, but the speed is often problematic. The system is slow to upload...

Dec 2020
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CEO/President

Functionality and Upgrades

The system is well thought out. It is a bit different from other EMRs that I have used, but for the...

Dec 2020
 Helpful

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CEO/President

Functionality and Upgrades

None of the upgrades have been substantial. The recent upgrades have been for medicine lab...

Dec 2020
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CEO/President

Service and Support

When we ask a question, DrChrono's response is sometimes that they can't do what we need, or they...

Dec 2020
 Helpful

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CEO/President

Functionality and Upgrades

When we try to search for things in the system, it isn't easy to see information. There are no...

Dec 2020
 Helpful

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CEO/President

Functionality and Upgrades

I would tell others that the system is easy to use. No EMR is perfect, but I have found the DrChrono...

Dec 2020
 Helpful

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CEO/President

Relationship

I don't know what DrChrono is planning or has coming down the pike. We don't get any communication...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

To have the functionality meet our needs, we want to have daily notes. We want something in the...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

I don't think DrChrono really upgrades the system that much. We have had the system for several...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

When it comes to supporting patient-centered care, DrChrono charges us for reminders and things like...

Dec 2020
 Helpful

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Manager

Service and Support

There are always scheduling errors that we can't fix. We are having a recurring scheduling problem....

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

The system is quite easy to use, but there are always problems. The system is pretty good but only...

Dec 2020
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Manager

ROI / Cost (care and feeding)

DrChrono keeps 80% of their promises. We stopped using their faxes, phone calls, and text messages...

Dec 2020
 Helpful

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Manager

Interfacing and Integration

The system works as promoted 70% of the time. It is pretty good if it works properly, but it does...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

We definitely have a lot of intermittent failures and problems with the solution. Most recently, we...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

I would like to see the vendor reach out when they know when their software is offline and contact...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

There are lots of bugs that need to be fixed. The solution is probably worthwhile for the money, but...

Nov 2020
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Manager

Interfacing and Integration

The product doesn't integrate with our reminder system. There are many times when there are changes...

Nov 2020
 Helpful

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Manager

Implementation and Training

There are sometimes updates from the vendor, and we have no knowledge of those updates. With no...

Nov 2020
 Helpful

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Manager

Service and Support

The people at DrChrono help us, and our billing manager is very helpful and informative too.

Nov 2020
 Helpful

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Manager

Service and Support

We send the vendor a text or email saying the system is not working. Supposedly the vendor fixes the...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

The product is currently horrible and is not saving things. Anytime we try to do anything in the...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

A while ago, we realized that moving away from DrChrono would be a mistake. Their system is very...

Nov 2020
 Helpful

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Manager

Technology

We have had some technical issues recently. That may be due to the cloud service, but we went down...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

A lot of the time when we have issues, I get notifications from DrChrono that say the issues are...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

I got so frustrated with DrChrono that I scaled down to the minimal level. We were using their...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

The ease of use is great for the mobile solution. The iPad uses all the things we would expect on an...

Nov 2020
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Manager

Functionality and Upgrades

The ease of use is not great for the web interface. There are two different systems, and it is like...

Nov 2020
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Manager

ROI / Cost (care and feeding)

DrChrono is actually pretty good about avoiding charges. They charge us if we go over a certain...

Nov 2020
 Helpful

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Manager

Sales and Contracting

We had some providers leave because of COVID-19, and DrChrono made us sign a contract saying we can...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

I would be very concerned if I were a new person thinking of buying the system because it is really...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

DrChrono's software has some performance issues that they are unable to fix, and those have been...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

A lot of the old, clunky systems now have mobile interfaces and the back end to support those....

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

There are still implementation services, but DrChrono doesn't always test what they put out. I feel...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

I don’t think the engineers have ever sat down with billers or receptionists making appointments and...

Nov 2020
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Manager

Interfacing and Integration

We are basically on our own for lab integrations. We have some labs integrated through another...

Nov 2020
 Helpful

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Manager

Service and Support

We cannot pick up the phone and talk to somebody if we are having an issue; the support is all done...

Nov 2020
 Helpful

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Manager

Relationship

DrChrono is doing interfaces for other software products, but that doesn’t affect us or our...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

When the pandemic started, everybody had to turn on a dime. We contacted DrChrono first for help...

Oct 2020
 Helpful

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Manager

Service and Support

We received hardly any reimbursement guidance from DrChrono during COVID-19. I was really surprised...

Oct 2020
 Helpful

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Manager

Other Observations & Comments

I am not sure whether I would buy DrChrono's system again, and I am unsure whether it is part of our...

Oct 2020
 Helpful

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Manager

Service and Support

When the system is down or being slow, we get very good, clear communication, but we don't really...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The DrChrono system is pretty good at supporting patient-centered care. That is why we are sticking...

Oct 2020
 Helpful

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Manager

Interfacing and Integration

We are able to do what we need to do, but there is nothing special about DrChrono's integration. We...

Oct 2020
 Helpful

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Manager

Relationship

My biggest gripes with DrChrono are around MIPS and QA. The year is almost over, and we still don't...

Oct 2020
 Helpful

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Manager

Service and Support

DrChrono's support is good. They usually answer within a 24-hour period. But they just answer to me;...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

DrChrono hasn't shown me tangible outcomes. I don't know what I am looking at. I do the best I can....

Oct 2020
 Helpful

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Manager

Other Observations & Comments

I would not recommend the DrChrono EMR. Part of my satisfaction with DrChrono might depend on how...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

In terms of pricing, we were grandfathered into our price. DrChrono's price has substantially...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

DrChrono is lacking in MIPS and QA. They haven’t even released their 2020 dashboard yet. I have no...

Oct 2020
 Helpful

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Manager

Technology

The DrChrono system ties patients to the portal through email, so we have to get patients' email...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

The solution is cloud based, and the vendor has a web version and an iPad version. The web version...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We recently looked at a bunch of other solutions. But DrChrono’s core product is solid. It has a lot...

Aug 2020
 Helpful

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Director

Service and Support

DrChrono does not hear what their users are saying. Everyone hates their support. It is the most...

Aug 2020
 Helpful

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Director

Service and Support

We have had requests for several years now for something that would be trivial to implement but that...

Aug 2020
 Helpful

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Director

Relationship

The vendor's iPad-exclusive support for the application is frustrating. A web interface is great for...

Aug 2020
 Helpful

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Director

Service and Support

I have the RCM piece, and our billing manager is very good. The manager actually takes steps to hear...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

DrChrono’s core product is actually really strong. If they just listened to their practices and...

Aug 2020
 Helpful

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Physician

Functionality and Upgrades

A lot of DrChrono’s things seem to be geared toward general practices. We are specialized, so our...

May 2020
 Helpful

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Physician

Functionality and Upgrades

The solution is very customizable. It is easy to customize specific to our office once we put in the...

May 2020
 Helpful

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Nurse

Functionality and Upgrades

We loved DrChrono the first few years we had them. However, problems have come up in the last couple...

May 2020
 Helpful

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Nurse

Implementation and Training

One frustrating thing about DrChrono is that they are not hands on with training or communicating....

May 2020
(1)
 Helpful

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Nurse

Functionality and Upgrades

I do like being able to see patient records on DrChrono’s system. The OnPatient app is excellent,...

May 2020
 Helpful

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CEO/President

Relationship

We are very low on DrChrono's priority list. We tried to send out messages to all of our patients,...

Apr 2020
(2)
 Helpful

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CEO/President

Service and Support

The turnover seems to be better. In the beginning, we had a new representative every two or three...

Apr 2020
(1)
 Helpful

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CEO/President

Other Observations & Comments

When I first purchased the system, I really liked it. I may purchase the system again, but I don't...

Apr 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The vendor doesn't nickel-and-dime. There is a monthly fee. In terms of faxing, we never hit the...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

There was one update a few years ago that the vendor didn't fully vet. We lost some functionality...

Apr 2020
(2)
 Helpful

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CEO/President

Lessons Learned

I would tell others that DrChrono's technology is great. I have always liked the platform. I don't...

Apr 2020
(1)
 Helpful

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CEO/President

Interfacing and Integration

We don't have any integration goals because we don't communicate with any other systems. For the...

Apr 2020
 Helpful

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CEO/President

Service and Support

The customer service is a problem. If people are self-sufficient, can solve problems, and have...

Apr 2020
(1)
 Helpful

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CEO/President

Relationship

I am not sure whether I need executive involvement. The executives are there when there is a...

Apr 2020
 Helpful

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CEO/President

Relationship

If there were a better relationship, the vendor could reach out and say that they know we use the...

Apr 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

The system costs a lot of money. I spend a lot of time each month on access fees, and we don't even...

Apr 2020
 Helpful

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