DrChrono EMR/PM - Small Practices
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

I would tell others that the system is great for charting and clinical notes. It has made charting...

Feb 2022
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Manager

There are issues because the billing interface is not as functional or easy to use as it should be....

Feb 2022
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Manager

The general problem with the system is that the usability of the web interface is different than the...

Feb 2022
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Manager

It is really hard for a billing person to do their job in this system. It doesn’t offer enough...

Feb 2022
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Manager

The cost of the system has had a negative impact on us. When we started on the system, we were told...

Feb 2022
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Manager

The system is super easy to implement. Upgrades happen on the web, so we don’t even know when they...

Feb 2022
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Manager

There is no phone support. The web support is okay. There is a team in India that we can only reach...

Feb 2022
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Manager

The vendor should have a quicker and better response to training. They try to train us by sending us...

Feb 2022
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Manager

I would like to see improvements to the way that the product handles primary physician changes. The...

Feb 2022
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Manager

Whenever we need something in the system, we have to submit a support ticket for it. Then, one of...

Feb 2022
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Manager

The vendor gives us helpful communication. When there is a problem with the system, we will get an...

Feb 2022
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Manager

Whether I would recommend the solution to others depends on a lot of things. First, I would ask the...

Feb 2022
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Manager

We have to go through third-party apps to do prescriptions in triplicate. The triplicate...

Feb 2022
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Manager

The vendor's implementations would be better if the system had less downtime. The vendor's upgrades...

Feb 2022
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CEO/President

DrChrono's system is not very user friendly on the admin side, but it is usable. DrChrono definitely...

Dec 2021
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CEO/President

The staff relies more on YouTube videos than they rely on actual training. I would like to have more...

Dec 2021
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CEO/President

I would like to see better reporting functionality. The system has a lot of pretty but basic graphs....

Dec 2021
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CEO/President

DrChrono likes to tell us when they are doing an update, but the updates don’t impact us. I wouldn't...

Dec 2021
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CEO/President

DrChrono’s billing staff makes some mistakes. We have to keep our eye on things. It would be nice if...

Dec 2021
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Manager

The program is okay. It is not great at all. Our biggest concern is how DrChrono calculates and...

Dec 2021
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CEO/President

The only problem we have had with DrChrono's solution is the faxes. They have a different vendor,...

Dec 2021
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CEO/President

DrChrono's solution is good for any ology. It can be used for any specialty because the templates...

Dec 2021
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CEO/President

DrChrono is the best EMR that I have ever had in my life. I am not old, but I have been in practice...

Dec 2021
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CEO/President

DrChrono's solution is cloud based. We can really use an iPad with it. Some companies tell us they...

Dec 2021
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CEO/President

Everybody is very happy. DrChrono's solution is just a very friendly EMR. None of my staff members...

Dec 2021
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CEO/President

The system performance has actually gotten worse rather than better despite the supposed investments...

Aug 2021
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CEO/President

Our experience with DrChrono would be better if we could contact someone directly for support...

Jul 2021
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CEO/President

When we first started with DrChrono’s system, the training we received for each module or topic was...

Jul 2021
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CEO/President

The DrChrono billing person reaches out to see how things are going so that there is constant...

Jul 2021
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CEO/President

If DrChrono’s billing team were more competent and responsive and made fewer mistakes, then I would...

Jul 2021
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CEO/President

DrChrono's EMR is the easiest EMR to use. I like how user friendly it is, and I like the ability I...

Jul 2021
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CEO/President

DrChrono does not charge for every little thing. They only charge for faxes, but that is very...

Jul 2021
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CEO/President

DrChrono does not keep all their promises on the billing RCM piece. That could use some improvement....

Jul 2021
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Nurse

We can email anything we want from DrChrono's system. However, we can only text certain predesigned...

Jun 2021
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Nurse

Patients sometimes tell us that they subscribed to the portal but then somehow got unsubscribed....

Jun 2021
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Nurse

It is so easy for us to capture data from patients when they come in and use the iPad. Using the...

Jun 2021
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Nurse

DrChrono is always doing cool updates. We vote weekly on the new changes, and they take our feedback...

Jun 2021
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Nurse

DrChrono's system works great when patients are connected to the OnPatient portal. We have much...

Jun 2021
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