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DynaMed Commentary
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Subject Expert
Jackson Tate
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The training for DynaMed is great, and DynaMed is half the cost of other solutions.
There are always new topics, but there's just so much to write about and do. Otherwise, the platform...
Everything is good with EBSCO Information Services. They're responsive when we have questions. I...
In DynaMed, sometimes there are actually errors and inconsistencies in some of the medication...
I usually recommend DynaMed for someone looking for something cheaper than UpToDate, but UpToDate is...
DynaMed is pretty dummy-proof. I guess our training was sufficient. We do a lot of continuing...
We chose DynaMed because some providers had previously used it, and the providers were also drawn to...
The implementation of DynaMed was super smooth for us, and we were able to get it into our EHR....
EBSCO Information Services has not been particularly forthcoming with innovation or development...
DynaMed has the functionality we want to provide at the point of care, and as an enterprise tool, it...
I would recommend working with EBSCO Information Services; the team I have partnered with for...
We had initial training from EBSCO Information Services, but ongoing training isn’t needed for...
Overall, DynaMed has the functionality we want in a point-of-care tool, but based on repeated...
My issues are resolved in a timely manner by EBSCO Information Services. Whether it is SSO work,...
EBSCO Information Services regularly sends information about problems with all their products.
We didn’t really have additional charges for things until AI came along. Now, the vendor charges...
The DynaMed AI component could be much better. It doesn’t compare well to other healthcare AI...
EBSCO Information Services is really good with their communication and at working through pricing...
EBSCO Information Services has responded to any feedback we have given them with genuine commitment....
DynaMed's ongoing support is good. We have had some issues with single sign-on, but those have been...
DynaMed is a little behind on some things, and that has caused the system to lose its competitive...
The feedback we have gotten about DynaMed has generally been that certain parts of the system are...
Commentary Summary
Comment Type Breakout