DynaMed Commentary
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Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Loyalty

We are not sure whether we would buy DynaMed again because AI is coloring everything. Whoever is...

Feb 2024
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Director

Product

EBSCO Information Services does a good job with upgrades. There have been no issues.

Feb 2024
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Director

Loyalty

The vendor has updated some CME credit stuff. That has been good, but they haven't made a lot of...

Feb 2024
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Director

Relationship

With EBSCO Information Services, the people we were able to have conversations with did a very good...

Feb 2024
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Director

Loyalty

Choosing a reference solution is a mix of what is a valuable resource to get the information we need...

Feb 2024
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CMIO

Relationship

EBSCO Information Services was awesome when we first started, and I think they would continue to be...

Feb 2024
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CMIO

Product

With DynaMed, we all have access to the literature. I'm usually asking what experts do in certain...

Feb 2024
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Director

Relationship, Product

There were some hiccups in some specialty spaces when we went on DynaMed because those areas weren’t...

Jan 2024
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Director

Culture, Relationship, Product

It would be great if EBSCO Information Services could prompt conversations for integration if they...

Jan 2024
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Director

Relationship

EBSCO Information Services has been very supportive when we reach out, and they pull in their...

Jan 2024
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Director

Loyalty

We decided to go with DynaMed because it is faster, it is better value for us, and the vendor...

Jan 2024
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Director

Product, Value

The system has improved. It is now more catered toward what providers are looking for. Providers...

Jan 2024
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Director

Loyalty

A few years ago, we considered canceling the system because of the costs involved and the...

Jan 2024
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Director

Relationship

We haven't integrated DynaMed with other solutions to its fullest extent, but the integrations we...

Jan 2024
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Director

Relationship, Value

The vendor is keeping up with their competition. Another reference solution has had a stronghold in...

Jan 2024
||
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Physician

Loyalty, Operations, Product

At first, I found the recent upgrade to be a little clunky, and I was a little lost fumbling through...

Jan 2024
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Director

Relationship

We are working through some issues with EBSCO Information Services, but the vendor is responsive. We...

Dec 2023
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Director

Relationship, Product

We have actually found some errors in DynaMed's content as we have had people using it. We have had...

Dec 2023
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Director

Loyalty, Product

Some of our nurse educators have expressed concerns about EBSCO Information Services, but at this...

Dec 2023
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Director

Operations, Product

EBSCO Information Services did a pretty major upgrade of their content, and that changed the titles...

Dec 2023
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Director

Relationship

We would like EBSCO Information Services to be a little timelier in their responsiveness. We have...

Dec 2023
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Director

Relationship

As a customer, it is our expectation that EBSCO Information Services apprise us anytime they are...

Dec 2023
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Director

Relationship

We would tell friends that within this space, EBSCO Information Services is definitely a vendor that...

Dec 2023
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VP/Other Executive

Relationship

Just today, I had an issue with DynaMed, and the vendor resolved it very promptly, so I was happy...

Oct 2023
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VP/Other Executive

Value

DynaMed is competitively priced, so the value we get for the price is very good. We are getting a...

Oct 2023
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Director

Product

Our leadership is pleased with us going with DynaMed, but I cannot say that for all of our...

Oct 2023
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Director

Value

We are seeing some savings by using DynaMed. The product is good enough to answer my questions, and...

Oct 2023
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Director

Product

DynaMed has the content that we need, but the vendor needs to figure out the search algorithms that...

Oct 2023
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Director

Loyalty, Relationship, Product

DynaMed isn’t better than some competing solutions, but it opens the door to do a lot more, and...

Oct 2023
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Director

Operations

During the implementation, EBSCO Information Services provided videos and educational materials, and...

Oct 2023
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Director

Loyalty, Operations

EBSCO Information Services tried to teach people the best ways to search in DynaMed, but the...

Oct 2023
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Director

Loyalty

I'm optimistic that our satisfaction with DynaMed will go up. If EBSCO Information Services makes...

Oct 2023
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Director

Operations

When we moved to DynaMed, some of our physicians were pissed that we didn’t tell them even though we...

Oct 2023
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Director

Product

I like the simplicity of the system's bulleted lists. Those lists allow us to quickly navigate to...

Sep 2023
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Director

Product

I wish DynaMed were used in medical schools more often. That way, when medical students came to our...

Sep 2023
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Manager

Product

I would tell a friend that DynaMed is a good product. It is evidence based and easy to use, and it...

Sep 2023
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Director

Product

DynaMed is popular with a certain segment of specialists, such as family medicine and internal...

Aug 2023
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Director

Product

DynaMed’s content is excellent. It is more evidence based than the content in other products and...

Aug 2023
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Director

Product

The product gets updated really frequently, so we are extremely happy with the pace of the content updates....

Aug 2023
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Director

Loyalty, Value

We have been talking on and off over the years about canceling DynaMed, and it sounds like that...

Aug 2023
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Director

Culture, Value

One issue we have had with EBSCO Information Services is that they might initially say that there is...

Aug 2023
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Director

Relationship

EBSCO Information Services tries to make more changes to their product than other vendors we work...

Aug 2023
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Director

Culture

I can’t figure out what direction EBSCO Information Services wants to go in because they have...

Aug 2023
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Manager

Operations, Product

EBSCO Information Services has really improved the product's look and layout. I have never had any...

Jul 2023
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Manager

Relationship

We usually contact my representatives for support, and they are usually pretty quick to get things...

Jul 2023
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VP/Other Executive

Operations, Product

DynaMed was initially DynaMed, and then it was DynaMed Plus, and then the vendor went back to using...

Jul 2023
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VP/Other Executive

Product

With DynaMed, sometimes we are searching for a more basic approach to some of the clinical diseases....

Jul 2023
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VP/Other Executive

Product

The layout in DynaMed, as far as the summary goes, is superb. We have heard faculty members rave...

Jul 2023
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VP/Other Executive

Relationship, Product

The thing we love most about EBSCO Information Services compared to other vendors is that they are...

Jul 2023
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Physician

Loyalty, Product

DynaMed Solutions is a great product, and I use it every day. I like the layout. We have categories...

Jul 2023
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Physician

Operations

We don't get enough access to training. The training is not publicized enough for us to get training...

Jul 2023
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(0)
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Physician

Loyalty

I am looking forward to more innovations in the future, such as EBSCO Information Services...

Jul 2023
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(0)
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Manager

Product

We like the use of DynaMed Solutions. We like how we can click on citations and links, and it seems...

May 2023
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Physician

Relationship

EBSCO Information Services is a good and responsive vendor, and their team is pleasant to deal with....

May 2023
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Physician

Value

We need a point-of-care resource for physicians. We have physicians using other solutions they pay...

May 2023
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Physician

Product

I haven't seen anything new from EBSCO Information Services. DynaMed Solutions is fine. On a broader...

May 2023
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(0)
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Physician

Value

The vendor doesn’t charge for every little thing. They charge for access to their software database,...

May 2023
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Physician

Product

Regarding integration, we don't send patient information, but the information is within our EHR.

May 2023
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Physician

Relationship

I don't think we have had a lot of end-user tickets. The support team has been responsive, and I...

May 2023
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Physician

Culture, Loyalty

The world is about to change with AI things. Our long-term plan is AI. I don't know what the vendor...

May 2023
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Physician

Loyalty

We decided to not renew our contract with EBSCO Information Services. We had DynaMed Solutions and...

Apr 2023
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Physician

Relationship

EBSCO Information Services’ customer service experience was great.

Apr 2023
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Physician

Loyalty

We are moving away from DynaMed Solutions, and our providers miss that DynaMed Solutions had full...

Apr 2023
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Manager

Relationship

EBSCO Information Services' tech support is always good. We have never had a problem. The vendor is...

Apr 2023
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(0)
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Manager

Relationship

Our EBSCO Information Services representative is wonderful. They solve problems. When we tell them...

Apr 2023
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Manager

Culture

I have nothing to do with when our organization pays its bills. There is a representative who is a...

Apr 2023
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(0)
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Manager

Culture

EBSCO Information System is receptive to adding new journals. If we need a book that we purchased,...

Apr 2023
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Manager

Value

The information in DynaMed Solutions is upgraded every time there is new evidence out there. We are...

Apr 2023
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Director

Product

We hear from our users that they really like the system. It is helpful to have evidence front and...

Apr 2023
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Director

Loyalty

We are working toward integrating an EMR system, and we are in the process of learning about and...

Apr 2023
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Director

Relationship

We have personal contacts, and we receive personal notifications. There is no such thing as passive...

Apr 2023
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Director

Product

The people who need to use the product every day must see value in it, but that is not the case for...

Apr 2023
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Director

Product

DynaMed Solutions doesn’t play well with other vendors' products.

Mar 2023
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Director

Product

It is easy to navigate DynaMed Solutions; for that reason, some of our users prefer the product to...

Mar 2023
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Director

Loyalty, Product

I would like the topics that the product covers to have a little more breadth, but I think that will...

Mar 2023
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