DynaMed Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product, Value
DynaMed is a great product, and I’m planning to keep it. When new information becomes available,...
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Culture, Value
I had a problem with EBSCO Information Services. I got an email saying that an invoice was overdue,...
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Culture, Value
Our customer representative with EBSCO Information Services is pretty good, and the vendor follows...
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Loyalty
We are not sure whether we would buy DynaMed again because AI is coloring everything. Whoever is...
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Product
EBSCO Information Services does a good job with upgrades. There have been no issues.
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Loyalty
The vendor has updated some CME credit stuff. That has been good, but they haven't made a lot of...
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Relationship
With EBSCO Information Services, the people we were able to have conversations with did a very good...
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Loyalty
Choosing a reference solution is a mix of what is a valuable resource to get the information we need...
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Relationship
EBSCO Information Services was awesome when we first started, and I think they would continue to be...
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Product
With DynaMed, we all have access to the literature. I'm usually asking what experts do in certain...
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Relationship, Product
There were some hiccups in some specialty spaces when we went on DynaMed because those areas weren’t...
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Culture, Relationship, Product
It would be great if EBSCO Information Services could prompt conversations for integration if they...
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Relationship
EBSCO Information Services has been very supportive when we reach out, and they pull in their...
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Loyalty
We decided to go with DynaMed because it is faster, it is better value for us, and the vendor...
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Product, Value
The system has improved. It is now more catered toward what providers are looking for. Providers...
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Loyalty
A few years ago, we considered canceling the system because of the costs involved and the...
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Relationship
We haven't integrated DynaMed with other solutions to its fullest extent, but the integrations we...
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Relationship, Value
The vendor is keeping up with their competition. Another reference solution has had a stronghold in...
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Loyalty, Operations, Product
At first, I found the recent upgrade to be a little clunky, and I was a little lost fumbling through...
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Relationship
We are working through some issues with EBSCO Information Services, but the vendor is responsive. We...
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Relationship, Product
We have actually found some errors in DynaMed's content as we have had people using it. We have had...
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Loyalty, Product
Some of our nurse educators have expressed concerns about EBSCO Information Services, but at this...
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Operations, Product
EBSCO Information Services did a pretty major upgrade of their content, and that changed the titles...
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Relationship
We would like EBSCO Information Services to be a little timelier in their responsiveness. We have...
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Relationship
As a customer, it is our expectation that EBSCO Information Services apprise us anytime they are...
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Relationship
We would tell friends that within this space, EBSCO Information Services is definitely a vendor that...
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Relationship
Just today, I had an issue with DynaMed, and the vendor resolved it very promptly, so I was happy...
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Value
DynaMed is competitively priced, so the value we get for the price is very good. We are getting a...
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Product
Our leadership is pleased with us going with DynaMed, but I cannot say that for all of our...
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Value
We are seeing some savings by using DynaMed. The product is good enough to answer my questions, and...
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Product
DynaMed has the content that we need, but the vendor needs to figure out the search algorithms that...
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Loyalty, Relationship, Product
DynaMed isn’t better than some competing solutions, but it opens the door to do a lot more, and...
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Operations
During the implementation, EBSCO Information Services provided videos and educational materials, and...
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Loyalty, Operations
EBSCO Information Services tried to teach people the best ways to search in DynaMed, but the...
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Loyalty
I'm optimistic that our satisfaction with DynaMed will go up. If EBSCO Information Services makes...
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Operations
When we moved to DynaMed, some of our physicians were pissed that we didn’t tell them even though we...
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Product
I like the simplicity of the system's bulleted lists. Those lists allow us to quickly navigate to...
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Product
I wish DynaMed were used in medical schools more often. That way, when medical students came to our...
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Product
I would tell a friend that DynaMed is a good product. It is evidence based and easy to use, and it...
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Product
DynaMed is popular with a certain segment of specialists, such as family medicine and internal...
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Product
DynaMed’s content is excellent. It is more evidence based than the content in other products and...
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Product
The product gets updated really frequently, so we are extremely happy with the pace of the content updates....
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Loyalty, Value
We have been talking on and off over the years about canceling DynaMed, and it sounds like that...
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Culture, Value
One issue we have had with EBSCO Information Services is that they might initially say that there is...
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Relationship
EBSCO Information Services tries to make more changes to their product than other vendors we work...
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Culture
I can’t figure out what direction EBSCO Information Services wants to go in because they have...
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Operations, Product
EBSCO Information Services has really improved the product's look and layout. I have never had any...
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Relationship
We usually contact my representatives for support, and they are usually pretty quick to get things...
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Operations, Product
DynaMed was initially DynaMed, and then it was DynaMed Plus, and then the vendor went back to using...
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Product
With DynaMed, sometimes we are searching for a more basic approach to some of the clinical diseases....
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Product
The layout in DynaMed, as far as the summary goes, is superb. We have heard faculty members rave...
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Relationship, Product
The thing we love most about EBSCO Information Services compared to other vendors is that they are...
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Loyalty, Product
DynaMed Solutions is a great product, and I use it every day. I like the layout. We have categories...
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Operations
We don't get enough access to training. The training is not publicized enough for us to get training...
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Loyalty
I am looking forward to more innovations in the future, such as EBSCO Information Services...
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Product
We like the use of DynaMed Solutions. We like how we can click on citations and links, and it seems...
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Relationship
EBSCO Information Services is a good and responsive vendor, and their team is pleasant to deal with....
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Value
We need a point-of-care resource for physicians. We have physicians using other solutions they pay...
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Product
I haven't seen anything new from EBSCO Information Services. DynaMed Solutions is fine. On a broader...
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Value
The vendor doesn’t charge for every little thing. They charge for access to their software database,...
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Product
Regarding integration, we don't send patient information, but the information is within our EHR.
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Relationship
I don't think we have had a lot of end-user tickets. The support team has been responsive, and I...
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Culture, Loyalty
The world is about to change with AI things. Our long-term plan is AI. I don't know what the vendor...
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