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DynaMed Commentary
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Subject Expert
Jeffrey Allan
Associate Engagement Partner
KLAS Associate Engagement Partner - Jeffrey Allan
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

There are always new topics, but there's just so much to write about and do. Otherwise, the platform...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Everything is good with EBSCO Information Services. They're responsive when we have questions. I...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

In DynaMed, sometimes there are actually errors and inconsistencies in some of the medication...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I usually recommend DynaMed for someone looking for something cheaper than UpToDate, but UpToDate is...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

DynaMed is pretty dummy-proof. I guess our training was sufficient. We do a lot of continuing...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

We chose DynaMed because some providers had previously used it, and the providers were also drawn to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The implementation of DynaMed was super smooth for us, and we were able to get it into our EHR....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

EBSCO Information Services has not been particularly forthcoming with innovation or development...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

DynaMed has the functionality we want to provide at the point of care, and as an enterprise tool, it...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

I would recommend working with EBSCO Information Services; the team I have partnered with for...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

We had initial training from EBSCO Information Services, but ongoing training isn’t needed for...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

Overall, DynaMed has the functionality we want in a point-of-care tool, but based on repeated...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

My issues are resolved in a timely manner by EBSCO Information Services. Whether it is SSO work,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

EBSCO Information Services regularly sends information about problems with all their products.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We didn’t really have additional charges for things until AI came along. Now, the vendor charges...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CEO/President

The DynaMed AI component could be much better. It doesn’t compare well to other healthcare AI...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CMIO

EBSCO Information Services is really good with their communication and at working through pricing...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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CMIO

EBSCO Information Services has responded to any feedback we have given them with genuine commitment....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

DynaMed's ongoing support is good. We have had some issues with single sign-on, but those have been...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

DynaMed is a little behind on some things, and that has caused the system to lose its competitive...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

The feedback we have gotten about DynaMed has generally been that certain parts of the system are...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

We don't do a lot of training for DynaMed. It is pretty straightforward. It isn't that the vendor...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

I suppose that the vendor thinks that they are proactive. DynaMed is integrated with things like our...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I don't think anything in DynaMed is too new.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I can't say that we have ever used the vendor's web support. We have an internal team that handles...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We prefer DynaMed to competing solutions because it is more evidence based. If we own the full text...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The system has generative AI insights at the end of its searches. Those are like Cliff Notes for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

EBSCO Information Services is very proactive about letting us know about any new changes or issues...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The resource context of DynaMed is more current than that of competitors, I believe. I like that the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

EBSCO Information Service’s weakness is marketing or advertising. Their competitors’ products are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

EBSCO Information Services is proactive. In general, the vendor is pretty proactive about technical...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

EBSCO Information Services needs to change the way the content is presented so that there is a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

DynaMed is highly evidence based. The system and the content are updated very often. The cost is...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We have had good contact with EBSCO Information Services. I have no problems with that. They are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The review process for the content is solid. We do get current information from DynaMed, and they...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I wish that EBSCO Information Services would get to marketing more to the residents and the...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Director

Sometimes things get confusing when EBSCO Information Services has many different names of different...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Director

EBSCO Information Services avoids charging for everything except the new AI stuff. That is...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

We have had DynaMed as our point-of-care system. We haven't gone anywhere else because we all know...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

With DynaMed, the integration is right in there, but we expect that from EBSCO Information Services.

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

DynaMed really hasn't had any upgrades, and the vendor is only playing in the AI arena with...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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