DynaMed Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
EBSCO Information Services regularly sends information about problems with all their products.
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Value
We didn’t really have additional charges for things until AI came along. Now, the vendor charges...
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Product
The DynaMed AI component could be much better. It doesn’t compare well to other healthcare AI...
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Culture, Value
EBSCO Information Services is really good with their communication and at working through pricing...
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Relationship
EBSCO Information Services has responded to any feedback we have given them with genuine commitment....
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Relationship
DynaMed's ongoing support is good. We have had some issues with single sign-on, but those have been...
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Loyalty, Product
DynaMed is a little behind on some things, and that has caused the system to lose its competitive...
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Loyalty, Value
The feedback we have gotten about DynaMed has generally been that certain parts of the system are...
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Operations
We don't do a lot of training for DynaMed. It is pretty straightforward. It isn't that the vendor...
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Relationship, Product
I suppose that the vendor thinks that they are proactive. DynaMed is integrated with things like our...
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Product
I don't think anything in DynaMed is too new.
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Relationship
I can't say that we have ever used the vendor's web support. We have an internal team that handles...
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Loyalty, Product
We prefer DynaMed to competing solutions because it is more evidence based. If we own the full text...
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Product
The system has generative AI insights at the end of its searches. Those are like Cliff Notes for...
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Relationship
EBSCO Information Services is very proactive about letting us know about any new changes or issues...
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Product
The resource context of DynaMed is more current than that of competitors, I believe. I like that the...
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Product
EBSCO Information Service’s weakness is marketing or advertising. Their competitors’ products are...
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Relationship
EBSCO Information Services is proactive. In general, the vendor is pretty proactive about technical...
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Product
EBSCO Information Services needs to change the way the content is presented so that there is a...
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Value
DynaMed is highly evidence based. The system and the content are updated very often. The cost is...
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Relationship
We have had good contact with EBSCO Information Services. I have no problems with that. They are...
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Product
The review process for the content is solid. We do get current information from DynaMed, and they...
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Culture, Product
I wish that EBSCO Information Services would get to marketing more to the residents and the...
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Culture, Product
Sometimes things get confusing when EBSCO Information Services has many different names of different...
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Value
EBSCO Information Services avoids charging for everything except the new AI stuff. That is...
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Loyalty, Product
We have had DynaMed as our point-of-care system. We haven't gone anywhere else because we all know...
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Loyalty, Product
With DynaMed, the integration is right in there, but we expect that from EBSCO Information Services.
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Product
DynaMed really hasn't had any upgrades, and the vendor is only playing in the AI arena with...
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Value
We are working on implementing DynaMed with one EHR system, and EBSCO Information Services doesn’t...
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Culture, Relationship
EBSCO Information Services provides a relationship with their customers. Even if we are changing...
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Loyalty, Value
Our staff members who use DynaMed get what they need. I have had some clinicians use DynaMed as a...
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Product
DynaMed is really a plug-and-play system. If something is down, the problem is usually the internet...
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Operations
EBSCO Information Services' training is good, but I don't often take advantage of it because I am...
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Product
I don't know why anybody would have a problem with DynaMed. It has almost the same layout as similar...
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Value
I get a lot of à la carte journals from EBSCO Information Services, so journals that are not part of...
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Loyalty, Product
DynaMed works on levels of evidence and other solutions work on expert opinion. The big brouhaha...
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Product, Value
EBSCO Information Services put out DynaMed AI, but I knew that it was not going to be great. DynaMed...
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Loyalty
We are going to eliminate DynaMed, but not because I want to. We had a very interesting conversation...
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Value
DynaMed is much more reasonably priced than another vendor's solution, so I feel like every add-on...
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Relationship
There are vendor executives who will solve our problems, especially if we have a librarian going to...
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Product
One way the vendor could improve may be to do something targeted to nursing so that they could...
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Product
With DynaMed, when we get to a condition summary, it provides the information in bulleted form, and...
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