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ECG Management Consultants IT Advisory Services Comments
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KLAS Research Director - Ryan Oliver
Subject Expert

Ryan Oliver

Research Director

ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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VP/Other Executive

Project Results

The project went pretty well. In terms the benefits we received, we got improved patient...

Jan 2021
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VP/Other Executive

People and Knowledge

The vendor had a consultant who did a great job with the optimization of our core system. That...

Jan 2021
(0)
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CEO/President

Relationship

ECG Management Consultants didn't listen very well in our pre-session with them. We had to make a...

Jan 2021
(0)
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CFO

ROI and Cost

The vendor avoided charging us for every little thing. I don't recall ever having an argument with...

Dec 2020
(0)
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CFO

People and Knowledge

The vendor's folks who oversaw each of our projects were very responsive. They were very good and...

Dec 2020
(0)
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CFO

Relationship

The vendor is experienced in industry best practices and proficient in revenue cycle. The people we...

Dec 2020
(0)
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CFO

Tools and Methodology

The vendor did their best on our projects. We had to narrow down the number of people that their...

Dec 2020
(0)
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CIO

People and Knowledge

ECG Management Consultants was absolutely fantastic. I really appreciated them. They were just...

Dec 2020
(0)
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VP/Other Executive

Project Results

ECG Management Consultants has been very attentive and involved in our engagement with them. They...

Dec 2020
(0)
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VP/Other Executive

Project Results

ECG Management Consultants was very involved in the consolidation of our EMR systems. They were great....

Dec 2020
(0)
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VP/Other Executive

Project Results

ECG Management Consultants does an excellent job. They really did what they needed to do. Others...

Dec 2020
(0)
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VP/Other Executive

People and Knowledge

The high-level consultants were excellent. Some of the middle- and lower-level round people were a...

Dec 2020
(0)
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CTO

People and Knowledge

ECG Management Consultants is very good and thorough. They have really good industry knowledge, and...

Dec 2020
(0)
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CTO

Relationship

The only downside to working with ECG Management Consultants was a misunderstanding that caused a...

Dec 2020
(0)
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CTO

Tools and Methodology

From our project with ECG Management Consultants, we have seen a reduction in the turnaround time...

Dec 2020
(0)
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CTO

ROI and Cost

ECG Management Consultants allocates some of their telecommunications and administrative support...

Dec 2020
(0)
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CTO

People and Knowledge

ECG Management Consultants could improve by having a better understanding of what some of our peer...

Dec 2020
(0)
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CFO

Relationship

We like the leadership that the vendor has. They hire the type of people that really want to...

Nov 2020
(0)
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Director

Tools and Methodology

With all the politics and pushback organizations have, it is hard to change. For most of the...

Nov 2020
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Director

Project Results

COVID-19 could have caused delays in our project, but we didn't miss a beat. The meetings became...

Nov 2020
(0)
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VP/Other Executive

ROI and Cost

The vendor has really helped support a lot of the work that I have been driving from a strategic...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

I wanted to create a better operational discipline for our team. I wanted to make sure that we could...

Oct 2020
(0)
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VP/Other Executive

Project Results

We have seen some results. It would be hard to really quantify and say that things are directly due...

Oct 2020
(0)
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VP/Other Executive

Project Results

The most challenging area is transitioning the work the vendor has done for us on the...

Oct 2020
(0)
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VP/Other Executive

Relationship

The vendor has been very open to requests we have had from a COVID-19 perspective, but our team and...

Oct 2020
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VP/Other Executive

Project Results

I have seen improved performance. Part of what we hired the vendor to do was help us stand up our...

Oct 2020
(0)
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VP/Other Executive

ROI and Cost

The vendor definitely avoided charging for every little thing. We have a fee structure that is...

Oct 2020
(0)
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VP/Other Executive

People and Knowledge

The firm is in a lot of different areas that are outside of my direct accountability and...

Oct 2020
(0)
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VP/Other Executive

Other Observations

For a vendor to be successful, they have to coach, coax, and drive the work. We sometimes have...

Oct 2020
(0)
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VP/Other Executive

Relationship

I really just only deal with the engagement managers. We very rarely work with people at the firm....

Oct 2020
(0)
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VP/Other Executive

Project Results

There are different ways to describe tangible outcomes. One tangible outcome could be bringing in...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

The vendor does a good job of operating in a space where we need them to operate. They do a good job...

Oct 2020
(0)
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VP/Other Executive

People and Knowledge

Our engagement isn’t like a novel engagement that hasn’t been done before. It is an engagement where...

Oct 2020
(0)
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VP/Other Executive

Lessons Learned

For more long-term engagements, ECG Management Consultants should really focus on providing a more...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

If we were the firm, we would constantly tell the client what we have set out to accomplish and what...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

The execution is partly on the vendor and partly on the client. If the client is struggling, the...

Oct 2020
(0)
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COO

Project Results

The reason we work with ECG Management Consultants is that we have such good success with them. The...

Oct 2020
(0)
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COO

Tools and Methodology

ECG Management Consultants made suggestions and ran steering committees that were constantly...

Oct 2020
(0)
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COO

People and Knowledge

The vendor brings clear expertise, quickly learns the nuances of an organization, and adapts...

Oct 2020
(0)
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COO

Relationship

To support us through the COVID-19 crisis, the vendor stayed in touch with us and offered support as...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

ECG Management Consultants did an assessment of our project structure. The consultants made sure...

Oct 2020
(0)
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VP/Other Executive

Tools and Methodology

When we asked ECG Management Consultants to provide sample deliverables, they did so in a very...

Oct 2020
(0)
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VP/Other Executive

Relationship

The level of executive support throughout the engagement is key and very important to me and us....

Oct 2020
(0)
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CEO/President

People and Knowledge

For as good as ECG Management Consultants is, because of some variability amongst their more...

Oct 2020
(0)
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CEO/President

Tools and Methodology

ECG Management Consultants' sweet spot is implementation. They are great at implementation once the...

Oct 2020
(0)
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CEO/President

People and Knowledge

The quality of the staff we work with really depends on who we are working with. It is one thing...

Oct 2020
(0)
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CEO/President

Tools and Methodology

If ECG Management Consultants doesn’t feel like their associates are delivering, they will be the...

Oct 2020
(0)
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Manager

People and Knowledge

I don't think the vendor's team is very big. I personally worked with a few people over the course...

Sep 2020
(0)
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Manager

Tools and Methodology

ECG Management Consultants is a reasonable company. They definitely have their project management...

Sep 2020
(0)
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Manager

Tools and Methodology

I would have liked the vendor to have previous experience in the subject experience. We did intake...

Sep 2020
(0)
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VP/Other Executive

People and Knowledge

We had a great relationship with our main contact from ECG Management Consultants. That person was...

Aug 2020
(0)
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VP/Other Executive

Project Results

With ECG Management Consultants, we thought we would get an assessment and receive certain...

Aug 2020
(0)
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VP/Other Executive

Relationship

I don't think our highest-ranking ECG Management Consultants contact was an executive. We didn't...

Aug 2020
(0)
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CEO/President

Tools and Methodology

The vendor’s overall knowledge of the billing process and opportunities for improvement were pretty...

Jul 2020
(0)
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CEO/President

Tools and Methodology

The reports were very detailed, but the vendor didn’t do a good job of calling out the insights....

Jul 2020
(0)
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CEO/President

Relationship

We had some issues with the actual invoicing for the services. Those issues caused a significant...

Jul 2020
(0)
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CFO

People and Knowledge

ECG Management Consultants had people on their team that had a background with our product, so those...

Jun 2020
(0)
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CFO

Tools and Methodology

I don't know that all of our admin people agreed with ECG Management Consultants' philosophy,...

Jun 2020
(0)
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CFO

Project Results

We got to where we needed to be and ultimately accomplished our goal. Not everything was perfect,...

Jun 2020
(0)
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Director

Tools and Methodology

The vendor did a few things for us. They did a market analysis so we could compare that to the...

Apr 2020
(0)
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Director

Tools and Methodology

I have very positive feelings about our engagement. The vendor was very accessible and available,...

Apr 2020
(0)
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Director

Tools and Methodology

I had regular communication with the vendor, and we outlined what the deliverables were going to be....

Apr 2020
(0)
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Director

Tools and Methodology

The best moments were when ECG Management Consultants was developing the presentations for the...

Apr 2020
(0)
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Director

Tools and Methodology

I did feel like the first few things the vendor sent me when we started working with them were...

Apr 2020
(0)
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Director

Tools and Methodology

When the vendor sent the first deliverable, we had a conversation. Then they sent another...

Apr 2020
(0)
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Director

ROI and Cost

The vendor is very fair in their charging. The vendor avoids charging for every little thing.

Apr 2020
(0)
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Director

Relationship

The vendor executives are very involved. Our lead on the project had to leave during the engagement,...

Apr 2020
(0)
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