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eClinicalWorks EHR/PM - Small Practices Commentary
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Chris Clune
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User Commentary

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Director

Culture, Relationship

Our account representative is good at emailing, calling, making sure things are working, and asking...

Apr 2024
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(0)
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Director

Product

There are many security settings in the system that need to be assigned to different people. I know...

Apr 2024
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Relationship

Sometimes, it takes eClinicalWorks' support people a while to get back to us. There is a language...

Mar 2024
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Relationship

After we first installed the system and the vendor changed our account manager, things got better....

Mar 2024
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Operations

For training, we have to go on the system and watch videos. There have been a few reports that we...

Mar 2024
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Physician

Relationship, Product

My relationship with the vendor has gone reasonably well. The only thing that I have had issues with...

Feb 2024
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(0)
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Physician

Culture

I like that everything about the vendor is consistent. They have consistent pricing and consistent...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

We don't particularly like the browser version. It is awkward. There are more clicks. I know the...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

The vendor's support is spectacular. On any issue, they respond immediately or very quickly, and...

Feb 2024
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Analyst/Coordinator

Product

The system is great, but it doesn't interface well with other EHRs for information exchange. The...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

eClinicalWorks' product hits the mark in terms of being user friendly. It is quick. The...

Feb 2024
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Analyst/Coordinator

Product

We are struggling right now because we are trying to introduce chronic care management at our...

Feb 2024
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Analyst/Coordinator

Culture, Value

There is no fee for introducing electronic prior authorizations for prescription drugs. Some things...

Feb 2024
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(0)
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Manager

Relationship

Our relationship with eClinicalWorks is very good. The vendor is responsive when we have tickets,...

Dec 2023
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(0)
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Manager

Value

I feel like we get what we pay for from the system, but there are some functionalities in the system...

Dec 2023
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(0)
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Manager

Product

We would like to be able to do patient payment plans more easily in the system. We would also like...

Dec 2023
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Director

Relationship

Given our past experiences with eClinicalWorks pushing out updates and rendering our practice...

Dec 2023
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Director

Product

We have been bitten by bad upgrades with eClinicalWorks many times, so the thought of them updating...

Dec 2023
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Director

Relationship, Product

There are times when the clinical portion can't do certain things and we have to go through a whole...

Dec 2023
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Director

Loyalty, Product

It just feels like we are constantly handicapped by the EHR. On some other platform, we would be...

Dec 2023
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Director

Product, Value

We could set up an interface between the EHR and our PACS in order to have the EHR connect with...

Dec 2023
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Director

Relationship

When we go up the chain at eClinicalWorks, no one knows what to do. They are clueless, and there is...

Dec 2023
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Director

Value

eClinicalWorks nickel-and-dimes us, and the problem is that they introduce some products natively...

Dec 2023
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Director

Value

Reluctantly, we want the product to work, and we want to have everything consolidated in one place,...

Dec 2023
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Director

Product

We have to use so many different vendors and third parties to make eClinicalWorks a proper working...

Dec 2023
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Director

Relationship, Value

There is nothing eClinicalWorks can do to dissuade me from wanting to get rid of them. They would...

Dec 2023
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Analyst/Coordinator

Relationship

We would like better support from eClinicalWorks. When we work with their support people, half the...

Nov 2023
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(0)
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Analyst/Coordinator

Value

The vendor will sometimes talk about some things, but then nothing will ever come of that. Also, the...

Nov 2023
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Analyst/Coordinator

Operations, Value

eClinicalWorks has potential because they have a full catalog of videos that we can watch and learn...

Nov 2023
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(0)
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Analyst/Coordinator

Product

It seems like eClinicalWorks doesn't get actual feedback from actual users because the system's user...

Nov 2023
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Analyst/Coordinator

Product

I like the system's work, but it would be nice if we could make changes to the system. A dark mode...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Product

In the past, we have asked the vendor for enhancements, but we don't bother with that anymore...

Nov 2023
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(0)
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COO

Operations

eClinicalWorks’ implementation process is smooth.

Oct 2023
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(0)
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COO

Relationship

The vendor’s tier-one support team doesn't typically resolve problems. They take a call, then they...

Oct 2023
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(0)
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COO

Value

The biggest charges are the interface costs; those are extremely high with eClinicalWorks.

Oct 2023
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(0)
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COO

Product, Value

The main thing the vendor needs to improve is the charge capture piece. Reporting could be a little...

Oct 2023
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Physician

Relationship

There are a lot of EMRs, but I happened to choose eClinicalWorks' product, and I don't regret it....

Oct 2023
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(0)
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Physician

Loyalty

I would recommend eClinicalWorks. The hospital tried to force us to switch to Epic instead of...

Oct 2023
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(0)
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Physician

Loyalty, Product

I have been using eClinicalWorks' system for a long time, and it works very well. I want to see how...

Oct 2023
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(0)
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Physician

Operations, Product

The product is very good. We are quite satisfied. The upgrades are timely, and all of the...

Oct 2023
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(0)
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Physician

Relationship

The vendor listens to our suggestions. They introduce those suggestions into their solutions. We...

Oct 2023
||
(0)
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Physician

Relationship

The vendor is very proactive. They always call to ask whether something is working.

Oct 2023
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(0)
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Director

Operations

eClinicalWorks sends out manuals on upgrades that may be 50 pages long, and we don’t have time to go...

Oct 2023
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(0)
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Director

Product

I would like eClinicalWorks' system to have the ability to integrate with our patient intake...

Oct 2023
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(0)
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Director

Relationship

Most of eClinicalWorks’ support staff are from India, and there is always a language barrier or a...

Oct 2023
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(0)
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Director

Operations, Product

I would tell others that the system is very user friendly. People just need somebody in their office...

Oct 2023
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(0)
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CEO/President

Culture, Value

The cloud version of the system seems to be better. We have a more complete package. When we were on...

Oct 2023
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(0)
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CEO/President

Operations

We were extremely dissatisfied with our migration to the cloud. We lost a lot of data. There was not...

Oct 2023
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(0)
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CEO/President

Product

eClinicalWorks' system is good. For us, having a unified system for endoscopy and the practice would...

Oct 2023
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(0)
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CEO/President

Relationship

eClinicalWorks can do a lot. Getting us there just seems cumbersome sometimes, and that might be on...

Oct 2023
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(0)
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CEO/President

Product

When we moved to the cloud, we lost a lot of stuff. The vendor promised us that the transition would...

Oct 2023
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(0)
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CEO/President

Operations

For training, eClinicalWorks basically refers us to their university and their webinars. They were a...

Oct 2023
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(0)
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Manager

Operations

eClinicalWorks did well on our most recent implementation. We are pretty happy with eClinicalWorks.

Oct 2023
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(0)
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Manager

Relationship, Product

We have talked to our account manager about a few things we would like to see eClinicalWorks do. The...

Oct 2023
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(0)
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Manager

Culture, Relationship

The majority of the time, the system works as it is supposed to. eClinicalWorks gets worried if they...

Oct 2023
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(0)
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Manager

Product

The majority of what we need is there. Our doctors would like an option to leave specific notes...

Oct 2023
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(0)
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COO

Relationship, Operations

We have hired a third-party consulting firm to explain to us how much we are underusing the system....

Sep 2023
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(0)
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COO

Operations, Value

Everything we want to do comes with some fee. Anytime we try to implement something, the vendor...

Sep 2023
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(0)
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COO

Operations

When we did an upgrade with eClinicalWorks, they didn't communicate very well or give everyone...

Sep 2023
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(0)
 Thank you  Helpful

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COO

Relationship, Product

eClinicalWorks' system can be integrated with things, but eClinicalWorks isn't helpful when we need...

Sep 2023
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(0)
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COO

Product

We have so many different people who want us to document information in different ways, but it is...

Sep 2023
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(0)
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COO

Relationship

We don't feel that the vendor is providing much new technology for us. They make changes and things...

Sep 2023
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(0)
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COO

Relationship

We never know who is doing what at eClinicalWorks, and there are a million different people that the...

Sep 2023
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(0)
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Analyst/Coordinator

Operations

Most of the time, eClinicalWorks’ training was virtual, but they could control things remotely, and...

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty

If a friend told me they were thinking about moving to eClinicalWorks, I would just be honest with...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

eClinicalWorks' EHR was the first product that popped up when we wanted to try something different,...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

The transition to eClinicalWorks' EHR was tough because nothing crossed over. We were trying to get...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The system is easier to work with once someone gets the hang of it. Lately, we haven't had any...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

eClinicalWorks has a lot of people, and if we have a problem or put a ticket in, they get with us...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product, Value

If the decision were up to me, I would not buy eClinicalWorks' EHR again. I would buy something the...

Aug 2023
||
(0)
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Analyst/Coordinator

Value

We didn't know we were going to have to pay for some stuff with eClinicalWorks' EHR. eClinicalWorks...

Aug 2023
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(0)
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Analyst/Coordinator

Product

eClinicalWorks' EHR is not a bad EHR, but it has things in it that can really aggravate someone. For...

Aug 2023
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(0)
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Manager

Relationship

We have a love-hate relationship with the eClinicalWorks system. It is one of the best and most...

Jun 2023
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(0)
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Manager

Product

eClinicalWorks is on the cutting edge of things, but their updates break previous fixes, and then...

Jun 2023
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(0)
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Manager

Loyalty, Value

We are going to be moving away from eClinicalWorks because we have had challenges for years without...

Jun 2023
||
(0)
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Manager

Relationship, Operations, Product

The best I can say about eCW is that they are consistently inconsistent. There doesn't seem to be...

May 2023
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(0)
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Manager

Culture, Relationship, Value

We have paid for the software, but we also pay for secondary support from a third party because...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

Our end users like that eCW's product looks simple and that they can figure their way through...

May 2023
||
(0)
 Thank you  Helpful

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Manager

Product

There are some things that we find within the software that are like shortcuts. However, those can...

May 2023
||
(0)
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Manager

Culture, Value

If we do anything, eCW is going to charge us, and it is not a cheap charge. Anytime we have a...

May 2023
||
(0)
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Manager

Product, Value

I have several lab interfaces, and they don't tie together with eCW's system. There are a lot of...

May 2023
||
(0)
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Manager

Relationship

I have to pay a third party for support because I only have one person that I deal with directly...

May 2023
||
(0)
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Manager

Value

We don’t feel that we are getting our money's worth based on all the money we invested originally in...

May 2023
||
(0)
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Analyst/Coordinator

Product, Product, Value, Value

The number of bugs in the system that affect patient safety is concerning. On average, I would say...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

eClinicalWorks' project management is poor. The vendor is quick to take our money and make promises,...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

Our strategic account manager changes at least once a year. Some of our managers have been good at...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

The vendor's technical support is growing increasingly poor. The system has obvious bugs that aren't...

Apr 2023
||
(0)
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