eClinicalWorks EHR/PM - Small Practices Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship, Product

eClinicalWorks EHR/PM could be easier for the staff to use, but it has worked, and the vendor...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our providers like the system's colors, but they get annoyed because the system will lock up or...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't use eClinicalWorks' support. We get support from a third party, so we can't even call...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are a lot of holes in the system. The vendor will eventually force us to move to their...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

eClinicalWorks doesn't really deliver new technology to address our needs. They are more interested...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are staying with eClinicalWorks because it would cost too much to move, and I don't know of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We were forced to go to the cloud-based system, and it freezes and is nonfunctional a lot, so we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

I have found some issues on eClinicalWorks' primary care side that need to be fixed. The vendor...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are looking to get rid of eClinicalWorks' system on our primary care side. I don't think a lot of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

eClinicalWorks charges for every little thing. We have to pay for any application that we want....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Typically, when we go live with an EMR, the vendor sends somebody on-site, and they pull in all the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

On the positive side, it is relatively easy to go through the software. Someone can sit in front of...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eClinicalWorks' MIPS rules are a little clunky. For example, let's say we did all the work to get...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In our old EMR, anything that had to do with meaningful use was automatically highlighted. If we...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

If we don't know something and ask eClinicalWorks to teach us, they charge us. I get penalized if I...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor is very responsive to technical issues when something is not working as expected, but...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation was pretty smooth. The vendor is pretty innovative. eClinicalWorks doesn't...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

eClinicalWorks is just very innovative. They are probably at a higher level than what we integrate...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

eClinicalWorks is very innovative in trying to be almost futuristic. Unfortunately, a lot of their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Our account representative is good at emailing, calling, making sure things are working, and asking...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are many security settings in the system that need to be assigned to different people. I know...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

Sometimes, it takes eClinicalWorks' support people a while to get back to us. There is a language...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Relationship

After we first installed the system and the vendor changed our account manager, things got better....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Operations

For training, we have to go on the system and watch videos. There have been a few reports that we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

My relationship with the vendor has gone reasonably well. The only thing that I have had issues with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture

I like that everything about the vendor is consistent. They have consistent pricing and consistent...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We don't particularly like the browser version. It is awkward. There are more clicks. I know the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's support is spectacular. On any issue, they respond immediately or very quickly, and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is great, but it doesn't interface well with other EHRs for information exchange. The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

eClinicalWorks' product hits the mark in terms of being user friendly. It is quick. The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We are struggling right now because we are trying to introduce chronic care management at our...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

There is no fee for introducing electronic prior authorizations for prescription drugs. Some things...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our relationship with eClinicalWorks is very good. The vendor is responsive when we have tickets,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I feel like we get what we pay for from the system, but there are some functionalities in the system...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like to be able to do patient payment plans more easily in the system. We would also like...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Given our past experiences with eClinicalWorks pushing out updates and rendering our practice...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have been bitten by bad upgrades with eClinicalWorks many times, so the thought of them updating...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are times when the clinical portion can't do certain things and we have to go through a whole...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

It just feels like we are constantly handicapped by the EHR. On some other platform, we would be...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We could set up an interface between the EHR and our PACS in order to have the EHR connect with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we go up the chain at eClinicalWorks, no one knows what to do. They are clueless, and there is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

eClinicalWorks nickel-and-dimes us, and the problem is that they introduce some products natively...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Reluctantly, we want the product to work, and we want to have everything consolidated in one place,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have to use so many different vendors and third parties to make eClinicalWorks a proper working...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

There is nothing eClinicalWorks can do to dissuade me from wanting to get rid of them. They would...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We would like better support from eClinicalWorks. When we work with their support people, half the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The vendor will sometimes talk about some things, but then nothing will ever come of that. Also, the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Value

eClinicalWorks has potential because they have a full catalog of videos that we can watch and learn...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It seems like eClinicalWorks doesn't get actual feedback from actual users because the system's user...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like the system's work, but it would be nice if we could make changes to the system. A dark mode...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

In the past, we have asked the vendor for enhancements, but we don't bother with that anymore...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

eClinicalWorks’ implementation process is smooth.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

The vendor’s tier-one support team doesn't typically resolve problems. They take a call, then they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

The biggest charges are the interface costs; those are extremely high with eClinicalWorks.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

The main thing the vendor needs to improve is the charge capture piece. Reporting could be a little...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

There are a lot of EMRs, but I happened to choose eClinicalWorks' product, and I don't regret it....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

I would recommend eClinicalWorks. The hospital tried to force us to switch to Epic instead of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

I have been using eClinicalWorks' system for a long time, and it works very well. I want to see how...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

The product is very good. We are quite satisfied. The upgrades are timely, and all of the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor listens to our suggestions. They introduce those suggestions into their solutions. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The vendor is very proactive. They always call to ask whether something is working.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

eClinicalWorks sends out manuals on upgrades that may be 50 pages long, and we don’t have time to go...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like eClinicalWorks' system to have the ability to integrate with our patient intake...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Most of eClinicalWorks’ support staff are from India, and there is always a language barrier or a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I would tell others that the system is very user friendly. People just need somebody in their office...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

The cloud version of the system seems to be better. We have a more complete package. When we were on...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We were extremely dissatisfied with our migration to the cloud. We lost a lot of data. There was not...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

eClinicalWorks' system is good. For us, having a unified system for endoscopy and the practice would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

eClinicalWorks can do a lot. Getting us there just seems cumbersome sometimes, and that might be on...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

When we moved to the cloud, we lost a lot of stuff. The vendor promised us that the transition would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

For training, eClinicalWorks basically refers us to their university and their webinars. They were a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

eClinicalWorks did well on our most recent implementation. We are pretty happy with eClinicalWorks.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have talked to our account manager about a few things we would like to see eClinicalWorks do. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

The majority of the time, the system works as it is supposed to. eClinicalWorks gets worried if they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The majority of what we need is there. Our doctors would like an option to leave specific notes...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

We have hired a third-party consulting firm to explain to us how much we are underusing the system....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Value

Everything we want to do comes with some fee. Anytime we try to implement something, the vendor...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

When we did an upgrade with eClinicalWorks, they didn't communicate very well or give everyone...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

eClinicalWorks' system can be integrated with things, but eClinicalWorks isn't helpful when we need...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We have so many different people who want us to document information in different ways, but it is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We don't feel that the vendor is providing much new technology for us. They make changes and things...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We never know who is doing what at eClinicalWorks, and there are a million different people that the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Most of the time, eClinicalWorks’ training was virtual, but they could control things remotely, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

If a friend told me they were thinking about moving to eClinicalWorks, I would just be honest with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

eClinicalWorks' EHR was the first product that popped up when we wanted to try something different,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The transition to eClinicalWorks' EHR was tough because nothing crossed over. We were trying to get...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is easier to work with once someone gets the hang of it. Lately, we haven't had any...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eClinicalWorks has a lot of people, and if we have a problem or put a ticket in, they get with us...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product, Value

If the decision were up to me, I would not buy eClinicalWorks' EHR again. I would buy something the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We didn't know we were going to have to pay for some stuff with eClinicalWorks' EHR. eClinicalWorks...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

eClinicalWorks' EHR is not a bad EHR, but it has things in it that can really aggravate someone. For...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles