eClinicalWorks EHR/PM - Small Practices
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Jake Ray
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User Commentary

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Manager

Relationship, Operations, Product

The best I can say about eCW is that they are consistently inconsistent. There doesn't seem to be...

May 2023
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Manager

Culture, Relationship, Value

We have paid for the software, but we also pay for secondary support from a third party because...

May 2023
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Manager

Operations, Product

Our end users like that eCW's product looks simple and that they can figure their way through...

May 2023
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Manager

Product

There are some things that we find within the software that are like shortcuts. However, those can...

May 2023
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Manager

Culture, Value

If we do anything, eCW is going to charge us, and it is not a cheap charge. Anytime we have a...

May 2023
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Manager

Product, Value

I have several lab interfaces, and they don't tie together with eCW's system. There are a lot of...

May 2023
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Manager

Relationship

I have to pay a third party for support because I only have one person that I deal with directly...

May 2023
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Manager

Value

We don’t feel that we are getting our money's worth based on all the money we invested originally in...

May 2023
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Physician

Operations

eClinicalWorks has a lot of training available, but users have to have the initiative to actually...

Apr 2023
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Physician

Product

The system has new functionalities that were added to the product, but some of those functionalities...

Apr 2023
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Physician

Product

eClinicalWorks EHR has a lot of visions and functionalities, and it surprises me how their system is...

Apr 2023
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Physician

Relationship

We can get in touch with the vendor's executives at any time.

Apr 2023
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Physician

Relationship, Operations, Product

My biggest frustration with the vendor has been the way they standardize upgrades following national...

Apr 2023
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Analyst/Coordinator

Product, Product, Value, Value

The number of bugs in the system that affect patient safety is concerning. On average, I would say...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

eClinicalWorks' project management is poor. The vendor is quick to take our money and make promises,...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

Our strategic account manager changes at least once a year. Some of our managers have been good at...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

The vendor's technical support is growing increasingly poor. The system has obvious bugs that aren't...

Apr 2023
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Manager

Relationship

The biggest problem I have with eCW, and other EHR vendors are no different, is that it is difficult...

Apr 2023
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Manager

Product

We have been very pleased with the eClinicalWorks EHR; it is a really good system. For a bigger...

Apr 2023
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CEO/President

Relationship

eClinicalWorks' system is overhyped. The vendor promises the world and delivers a field. The vendor...

Apr 2023
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CEO/President

Product, Value

eClinicalWorks' system should detect whether a user is headed to pay a patient’s co-pay. We had a...

Apr 2023
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CEO/President

Loyalty

Overall, eClinicalWorks' system is a good, basic product. It is very customizable, so the program is...

Apr 2023
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CEO/President

Relationship

eClinicalWorks needs to really focus on their corporate integrity and moral compass. They will...

Apr 2023
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CEO/President

Relationship

eClinicalWorks needs to spend a lot more time on their support portal to make it easier for people...

Apr 2023
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Physician

Loyalty

I think eClinicalWorks is going to have some things fixed with the new version of the product. I am...

Mar 2023
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Physician

Loyalty, Product

I am on a specific registry for my specialty, and there were a couple of things that were not...

Mar 2023
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Physician

Relationship

eClinicalWorks keeps their promises for the most part, but there is one thing that I have been...

Mar 2023
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Manager

Relationship

The big things that the vendor needs to fix are their overall system and their customer service. The...

Mar 2023
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Manager

Product

It is our facility’s strategic decision to limit functionalities. That is not ideal. We have a...

Mar 2023
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Manager

Loyalty

If we had a blank slate and could buy any EMR out there, we would go back to our previous system...

Mar 2023
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Manager

Culture

There is a discontinuity at eClinicalWorks between the salespeople and everybody else. When we see...

Mar 2023
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Physician

Loyalty, Value

Being price competitive is what really set eClinicalWorks apart when we chose them. The vendor's RCM...

Mar 2023
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Physician

Loyalty, Product

We have some customizable things with the eClinicalWorks EHR. There are some quirky things with it....

Mar 2023
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Physician

Product

In a certain module, there are not a lot of things that are preloaded, so if we want to work with...

Mar 2023
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Director

Operations

eClinicalWorks charges through the nose for training, and the people who do the training barely know...

Mar 2023
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Director

Culture, Loyalty, Product

eClinicalWorks says the product can integrate with things, but it can't; the product is very...

Mar 2023
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Director

Relationship

Every few weeks, a glitch happens, or the platform breaks, and we have to go to the support team....

Mar 2023
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Director

Product

Every few days, people come to me to figure out what has to be done in the platform because it is...

Mar 2023
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Director

Loyalty, Relationship

When eClinicalWorks shares their vision, they seem to use a lot of empty words. At a recent...

Mar 2023
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Director

Relationship

eClinicalWorks is not proactive at all. They are very reactive. The support team is terrible; they...

Mar 2023
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Director

Culture, Relationship, Product

We have been a little gun shy about upgrading because we have been burned before. When we have...

Mar 2023
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Director

Loyalty, Relationship, Value

I would never buy the product again. eClinicalWorks has a very low-quality, bottom-of-the-barrel...

Mar 2023
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Director

Relationship, Operations

eClinicalWorks doesn’t seem to know their own product. The vendor sends people in to do...

Mar 2023
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CEO/President

Product

For the most part, the product has been helpful compared to what we had before. With eClinicalWorks'...

Mar 2023
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CEO/President

Relationship

A lot of eClinicalWorks’ support people are in India, and most of the time, we can't understand a...

Mar 2023
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CEO/President

Product

There is too much information in the EHR’s desktop space. It is very busy looking, and we don't...

Mar 2023
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Manager

Product

When it comes to upgrades, one thing is fixed, and it breaks two other things. eCW never really...

Feb 2023
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Physician

Culture

The vendor is better at keeping promises than they used to be. They used to sell products way ahead...

Jan 2023
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Physician

Product

Lately, there are a lot of glitches in the product, and people cannot log in. It would be nice if we...

Jan 2023
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CEO/President

Operations, Product

This product is not the best, but it is okay. I do like it. I have gotten accustomed to it. Our end...

Oct 2022
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CEO/President

Loyalty, Product

With any technology, there are going to be hiccups, and I understand that. The product helps my...

Oct 2022
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CEO/President

Relationship

The vendor tries to keep their promises, but they don't necessarily do so in a reasonable time...

Oct 2022
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Manager

Loyalty

This product is probably not the right EHR for a small practice. There are definitely other EHRs out...

Oct 2022
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Manager

Product, Value

Overall, the product does what it is advertised to do. It does a fairly good job. There are...

Oct 2022
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Manager

Relationship, Operations

The implementation was not super smooth. The vendor's support is also definitely lacking. It takes a...

Oct 2022
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Manager

Value

eClinicalWorks beats everyone when it comes to pricing. Their system is the cheapest or most...

Sep 2022
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Manager

Product

eClinicalWorks is very slow to move forward with new features compared to the rest of the industry....

Sep 2022
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Analyst/Coordinator

Operations

eClinicalWorks did provide us with some good workflow items that we could print out and tangibly...

Aug 2022
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Analyst/Coordinator

Operations

The product works really well. It seems to be geared more toward the multiprovider and multipractice...

Aug 2022
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Analyst/Coordinator

Loyalty, Operations

There were so many different options and different ways to do things in any given situation in...

Aug 2022
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Analyst/Coordinator

Relationship

eClinicalWorks has a chain of command. We have to reach out to a person, and then they have to reach...

Aug 2022
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Analyst/Coordinator

Culture, Value

We did get a bit of a shocking bill in relation to eClinicalWorks’ messenger. The vendor charges per...

Aug 2022
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Manager

Operations, Product, Value

The transition to eClinicalWorks’ system has been challenging for us. The way that physicians...

Aug 2022
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Manager

Product

There are some major issues with our terminal server now that we are all on eClinicalWorks’ system,...

Aug 2022
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Manager

Operations

The expertise of the vendor’s trainer was much more on the office side of things, so that person’s...

Aug 2022
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Analyst/Coordinator

Value

If I were given the opportunity to shop around, I would. I would use KLAS' research to make that...

Aug 2022
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Analyst/Coordinator

Product

The system has a fair amount of customization capabilities for individual users. We can have our own...

Aug 2022
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Analyst/Coordinator

Culture, Relationship

I have been seeing a downward trend in the vendor's support and in the responsiveness of the project...

Aug 2022
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Analyst/Coordinator

Relationship, Value

eClinicalWorks tends to not prioritize any of their smaller practices. The vendor is not making as...

Aug 2022
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Analyst/Coordinator

Relationship

The quality of the vendor's technical support varies from technician to technician. That is very...

Aug 2022
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Manager

Relationship

There are a lot of support tickets that are still open and unresolved, and it has been challenging...

Aug 2022
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Manager

Product

The system's fax capabilities have been limiting to us. We send a lot of reports, and the faxing...

Aug 2022
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Manager

Loyalty, Operations

Our goal was to get everyone on the same system, and eClinicalWorks' system seemed like our best...

Aug 2022
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Director

Relationship

The vendor's customer service is abysmal, and every process in the platform is manual and tedious....

Jul 2022
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Director

Relationship, Product

Absolutely nothing comes to mind in terms of the vendor's biggest strength. eClinicalWorks and their...

Jul 2022
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Director

Loyalty, Product

eClinicalWorks is easily the worst EHR vendor. The healthcare industry would be much better off if...

Jul 2022
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Director

Relationship, Product

A few months ago, eCW pushed out a software update that completely broke the system, rendering it...

Jul 2022
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Director

Value

If I were talking to a peer who was considering purchasing the system, I would tell them to avoid it...

Jul 2022
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CEO/President

Loyalty, Relationship

eClinicalWorks has a horrible tech support team filled with incompetent personnel who cannot keep...

Jul 2022
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CEO/President

Product

eClinicalWorks' EHR is the absolute worst EHR I have ever used. It is unstable. The platform is very...

Jul 2022
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CEO/President

Relationship

The great user interface and design are undermined by terrible support people, poor training, and...

Jul 2022
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CEO/President

Product, Value

We pay for the prescription module, but the module has never worked well. We have horrible problems...

Jun 2022
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CEO/President

Operations

The problem when we bring on new people is that we use a different version on our server, and all of...

Jun 2022
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CEO/President

Product

I like that the system is incredibly flexible in how we do things. We can have one task that can be...

Jun 2022
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CEO/President

Culture

eClinicalWorks does glitzy, big sales on the product, but we have to tell the vendor that the system...

Jun 2022
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CEO/President

Culture, Value

We get a monthly bill, and eClinicalWorks hasn't added any new things on lately. We pay extra for...

Jun 2022
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CEO/President

Loyalty

eClinicalWorks came out with a promising new tool, but we will have to work very hard to get it...

Jun 2022
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CEO/President

Loyalty, Product

We have had a server for many years, but there are more and more security issues and concerns, so we...

Jun 2022
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