
Commentary Summary
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User Commentary
Other Observations & Comments
The vendor is better at keeping promises than they used to be. They used to sell products way ahead...
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Functionality and Upgrades
Lately, there are a lot of glitches in the product, and people cannot log in. It would be nice if we...
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Functionality and Upgrades
This product is not the best, but it is okay. I do like it. I have gotten accustomed to it. Our end...
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Other Observations & Comments
With any technology, there are going to be hiccups, and I understand that. The product helps my...
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Service and Support
The vendor tries to keep their promises, but they don't necessarily do so in a reasonable time...
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Lessons Learned
This product is probably not the right EHR for a small practice. There are definitely other EHRs out...
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Functionality and Upgrades
Overall, the product does what it is advertised to do. It does a fairly good job. There are...
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Service and Support
The implementation was not super smooth. The vendor's support is also definitely lacking. It takes a...
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ROI / Cost
eClinicalWorks beats everyone when it comes to pricing. Their system is the cheapest or most...
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Functionality and Upgrades
eClinicalWorks is very slow to move forward with new features compared to the rest of the industry....
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Implementation and Training
eClinicalWorks did provide us with some good workflow items that we could print out and tangibly...
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Functionality and Upgrades
The product works really well. It seems to be geared more toward the multiprovider and multipractice...
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Functionality and Upgrades
There were so many different options and different ways to do things in any given situation in...
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Service and Support
eClinicalWorks has a chain of command. We have to reach out to a person, and then they have to reach...
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ROI / Cost
We did get a bit of a shocking bill in relation to eClinicalWorks’ messenger. The vendor charges per...
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Functionality and Upgrades
The transition to eClinicalWorks’ system has been challenging for us. The way that physicians...
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Technology
There are some major issues with our terminal server now that we are all on eClinicalWorks’ system,...
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Implementation and Training
The expertise of the vendor’s trainer was much more on the office side of things, so that person’s...
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Future Outlook
If I were given the opportunity to shop around, I would. I would use KLAS' research to make that...
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Functionality and Upgrades
The system has a fair amount of customization capabilities for individual users. We can have our own...
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Relationship
I have been seeing a downward trend in the vendor's support and in the responsiveness of the project...
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Relationship
eClinicalWorks tends to not prioritize any of their smaller practices. The vendor is not making as...
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Service and Support
The quality of the vendor's technical support varies from technician to technician. That is very...
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Service and Support
There are a lot of support tickets that are still open and unresolved, and it has been challenging...
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Technology
The system's fax capabilities have been limiting to us. We send a lot of reports, and the faxing...
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Other Observations & Comments
Our goal was to get everyone on the same system, and eClinicalWorks' system seemed like our best...
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Service and Support
The vendor's customer service is abysmal, and every process in the platform is manual and tedious....
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Other Observations & Comments
Absolutely nothing comes to mind in terms of the vendor's biggest strength. eClinicalWorks and their...
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Technology
eClinicalWorks is easily the worst EHR vendor. The healthcare industry would be much better off if...
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Functionality and Upgrades
A few months ago, eCW pushed out a software update that completely broke the system, rendering it...
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Lessons Learned
If I were talking to a peer who was considering purchasing the system, I would tell them to avoid it...
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Service and Support
eClinicalWorks has a horrible tech support team filled with incompetent personnel who cannot keep...
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Technology
eClinicalWorks' EHR is the absolute worst EHR I have ever used. It is unstable. The platform is very...
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Relationship
The great user interface and design are undermined by terrible support people, poor training, and...
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Functionality and Upgrades
We pay for the prescription module, but the module has never worked well. We have horrible problems...
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Implementation and Training
The problem when we bring on new people is that we use a different version on our server, and all of...
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Functionality and Upgrades
I like that the system is incredibly flexible in how we do things. We can have one task that can be...
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Sales and Contracting
eClinicalWorks does glitzy, big sales on the product, but we have to tell the vendor that the system...
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ROI / Cost
We get a monthly bill, and eClinicalWorks hasn't added any new things on lately. We pay extra for...
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Relationship
eClinicalWorks came out with a promising new tool, but we will have to work very hard to get it...
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Technology
We have had a server for many years, but there are more and more security issues and concerns, so we...
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Functionality and Upgrades
eClinicalWorks’ practice management software really doesn’t address out-of-network providers, so...
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Functionality and Upgrades
We are having a huge issue with the system. I have put in a ticket for it, but eClinicalWorks likes...
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Implementation and Training
eClinicalWorks is the bane of my existence. Every time they do an upgrade or patch to the product,...
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Service and Support
I have issues with the product from A to Z. It is not stable, and similar to most software...
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ROI / Cost
We pay a nominal fee for a HISP, but eClinicalWorks is also nickel-and-diming. There is nothing but...
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Functionality and Upgrades
We have patients that have been with us for years, and their accounts and notes load really, really...
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Functionality and Upgrades
Over time, eClinicalWorks enhanced their program and allowed for some optimization features, and the...
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ROI / Cost
eClinicalWorks doesn't avoid charging for every little thing. There is some billable fee associated...
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Service and Support
A major area of deficiency with eClinicalWorks is their tech support. We have had very poor luck...
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Service and Support
eClinicalWorks’ support is really, really bad. Their service is nonexistent; they just open and...
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Service and Support
I have issues with the eClinicalWorks system all the time. It seems like the vendor is not...
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Win/Loss - Why they were selected (by current clients)
As bad as the doctors’ scribbles were, they were better than the eClinicalWorks system. At least we...
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Future Outlook
The system isn't working for our environment, so we will not be keeping it. I could not recommend...
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Service and Support
Any vendor that decides to offshore their support team is going to get a low score from me. I am all...
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Service and Support
The support people are very helpful. They are timely. My problem is that I cannot understand them. I...
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Functionality and Upgrades
eClinicalWorks has a better billing solution than our previous vendor. I feel like I have more...
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Functionality and Upgrades
One of the biggest complaints that I have with the system is that it is very difficult to find...
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Win/Loss - Why they were selected (by current clients)
We have changed EHR/PM vendors several times over the past several years. I don't want to change...
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Relationship
I don't deal directly with eClinicalWorks. We just send cases to them, and it takes them a while to...
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Implementation and Training
We didn’t have hands-on training; most of the training was a PowerPoint experience from our...
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Functionality and Upgrades
I am disappointed in eClinicalWorks. I talk to managers and see people that are trained on the...
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Functionality and Upgrades
My providers are not happy. They cannot seem to do what they did before. They cannot utilize the...
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Relationship
The vendor executives are involved when we need them. We have various supervisors and account...
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Relationship
We recently had a terrible upgrade to the system. eClinicalWorks has no good way of notifying...
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Implementation and Training
The vendor has really good training mechanisms. They can provide an actual trainer, webinars, or...
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Functionality and Upgrades
The vendor struggles in that they don’t test and understand each office’s workflow when adding new...
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Relationship
On the vendor's website, there is an idea area where we can put in features we want in future...
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ROI / Cost
The vendor is very up front with their costs. There are definitely a lot of costs that are per use...
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Win/Loss - Why they were selected (by current clients)
There is always room for improvement on the product, but it is specialty friendly, and that is one...
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ROI / Cost
Many users of other products don't know how much those products cost per user. However,...
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Relationship
eClinicalWorks has put up roadblocks and has not delivered when we have needed to get information...
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ROI / Cost
We have not had unexpected costs with eClinicalWorks, and the system is not very expensive. We...
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Relationship
We get most of what we need from eClinicalWorks. We don't have the highest expectations, but...
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Service and Support
eClinicalWorks does not do great in terms of support, and they are certainly not proactive. The...
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Service and Support
The vendor's project managers are overseas and difficult to deal with or even reach in most cases....
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Functionality and Upgrades
The solution is pretty easy to use. Our providers like the system.
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Implementation and Training
The initial and ongoing training could be better if the vendor integrated a help system that could...
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Service and Support
We don't get any support from the vendor. They overpromise and underdeliver. They are very difficult...
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Technology
Everything works as advertised except for the web-based version; the vendor has not delivered that...
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Service and Support
Things with eClinicalWorks are not going very well. When we submit a ticket to support, we get a...
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Service and Support
We spend a lot of time on the phone with the vendor, but we have a staff shortage at our...
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Implementation and Training
The vendor has ongoing training, and they make it available to us. They charge for some training,...
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Interfacing and Integration
The vendor is trying to put out new integrations and things, but they are failing in the...
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Service and Support
It is hard to talk to any of the vendor's support people in real time when we have an issue. That is...
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Implementation and Training
The vendor has never asked us how they could improve or what they could do for us. They just do...
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ROI / Cost
We can't import things into the system, including medication lists. A few years ago, we could just...
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