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User Commentary
Loyalty, Value
We chose eClinicalWorks' system because it put a few different solutions into one bill and was...
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Culture, Value
When we first went to get eClinicalWorks EHR/PM, we asked whether certain features were included,...
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Relationship
eClinicalWorks tries to deliver new technology. They are quick to give us a new program, and if we...
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Relationship
If we need help, eClinicalWorks answers. They pretty much try to help us the best they can. The...
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Operations
Integrating the system was not an easy process; it took a couple of months. I kept all the notes and...
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Product
We would like eClinicalWorks to lessen the clicks in their solution. eClinicalWorks EHR/PM is really...
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Loyalty
It is really hard to find an EHR that works. We don’t know whether something is going to work until...
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Value
eClinicalWorks seems to introduce enough products that I would say the vendor doesn’t avoid charging...
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Loyalty
I haven't looked at new EHRs, but I would probably still go with eClinicalWorks if I were...
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Relationship, Product, Value
We have been partnering with the vendor for years. It is a robust program. The solution has been a...
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Operations
In the past, I used to do the training myself when the updates came out. Now, eClinicalWorks does...
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Relationship
The vendor's support was a major improvement. They like calling immediately. We have to get used to...
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Value
eClinicalWorks is just weird. They just want to nickel-and-dime us, and it discourages us from truly...
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Product
An EHR is the core or nucleus of a medical organization’s operations and workflows; it is the...
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Relationship, Product
Our extensive experience with upgrades has been corroborated by feedback from other eClinicalWorks...
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Product
When we prescribe medication to patients, we have to make sure there are no pernicious or harmful...
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Relationship
Even if we get executive involvement from eClinicalWorks, the executives are just as incompetent as...
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Value
We enjoy many productive partnerships with our swathe of other vendors and technology services. It...
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Product, Value
The solution is a pretty bare-bones system. We have the chart and this and that, but we have to...
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Value
Hanlon's razor says to never assume malice when incompetence will suffice as an explanation, but...
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Operations, Product
We had a forced upgrade where eClinicalWorks implemented a lot of new usability features, and I...
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Relationship, Product
With any upgrade, there are going to be issues, and eClinicalWorks takes forever to fix them. I have...
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Culture, Relationship, Product
eClinicalWorks tried to create a care plan feature in their software, and we were not sure that they...
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Relationship
eClinicalWorks' support is pretty bad. It is just a bad experience all around for a number of...
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Operations, Product
For upgrades, eClinicalWorks has some documentation of what is going on, but it is very disorganized...
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Relationship, Product
Communication filled in with numbers make eCW much more user friendly than other systems.
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Culture, Value
We have to pay a fee per doctor for a chronic care management module in eCW. The vendor did not get...
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Relationship
eCW was not helpful during a change on our side. We still do not have an interface that was...
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Product
eClinicalWorks has promised to add AI for years. However, we have no AI yet. eClinicalWorks Scribe...
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Product
One thing I like about eCW is being able to choose between messages and telephone encounters....
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Relationship, Product
eClinicalWorks EHR/PM could be easier for the staff to use, but it has worked, and the vendor...
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Product
Our providers like the system's colors, but they get annoyed because the system will lock up or...
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Relationship
We don't use eClinicalWorks' support. We get support from a third party, so we can't even call...
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Loyalty, Product
There are a lot of holes in the system. The vendor will eventually force us to move to their...
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Culture, Value
eClinicalWorks doesn't really deliver new technology to address our needs. They are more interested...
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Loyalty
We are staying with eClinicalWorks because it would cost too much to move, and I don't know of...
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Product
We were forced to go to the cloud-based system, and it freezes and is nonfunctional a lot, so we...
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Relationship, Product, Value
I have found some issues on eClinicalWorks' primary care side that need to be fixed. The vendor...
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Loyalty
We are looking to get rid of eClinicalWorks' system on our primary care side. I don't think a lot of...
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Value
eClinicalWorks charges for every little thing. We have to pay for any application that we want....
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Operations
Typically, when we go live with an EMR, the vendor sends somebody on-site, and they pull in all the...
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Operations, Product
On the positive side, it is relatively easy to go through the software. Someone can sit in front of...
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Product
eClinicalWorks' MIPS rules are a little clunky. For example, let's say we did all the work to get...
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Product
In our old EMR, anything that had to do with meaningful use was automatically highlighted. If we...
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Value
If we don't know something and ask eClinicalWorks to teach us, they charge us. I get penalized if I...
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Relationship, Product
The vendor is very responsive to technical issues when something is not working as expected, but...
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Operations
The implementation was pretty smooth. The vendor is pretty innovative. eClinicalWorks doesn't...
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Relationship
eClinicalWorks is just very innovative. They are probably at a higher level than what we integrate...
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Relationship, Product
eClinicalWorks is very innovative in trying to be almost futuristic. Unfortunately, a lot of their...
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Culture, Relationship
Our account representative is good at emailing, calling, making sure things are working, and asking...
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Product
There are many security settings in the system that need to be assigned to different people. I know...
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Relationship
Sometimes, it takes eClinicalWorks' support people a while to get back to us. There is a language...
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Relationship
After we first installed the system and the vendor changed our account manager, things got better....
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Operations
For training, we have to go on the system and watch videos. There have been a few reports that we...
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Relationship, Product
My relationship with the vendor has gone reasonably well. The only thing that I have had issues with...
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Culture
I like that everything about the vendor is consistent. They have consistent pricing and consistent...
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