eClinicalWorks EHR/PM - Small Practices
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User Commentary

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Analyst/Coordinator

The system isn't working for our environment, so we will not be keeping it. I could not recommend...

Apr 2022
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Analyst/Coordinator

Any vendor that decides to offshore their support team is going to get a low score from me. I am all...

Apr 2022
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Manager

The support people are very helpful. They are timely. My problem is that I cannot understand them. I...

Apr 2022
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Manager

eClinicalWorks has a better billing solution than our previous vendor. I feel like I have more...

Apr 2022
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Manager

One of the biggest complaints that I have with the system is that it is very difficult to find...

Apr 2022
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Manager

We have changed EHR/PM vendors several times over the past several years. I don't want to change...

Apr 2022
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Manager

I don't deal directly with eClinicalWorks. We just send cases to them, and it takes them a while to...

Apr 2022
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Manager

We didn’t have hands-on training; most of the training was a PowerPoint experience from our...

Apr 2022
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Manager

I am disappointed in eClinicalWorks. I talk to managers and see people that are trained on the...

Apr 2022
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Manager

My providers are not happy. They cannot seem to do what they did before. They cannot utilize the...

Apr 2022
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Manager

The vendor executives are involved when we need them. We have various supervisors and account...

Mar 2022
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Manager

We recently had a terrible upgrade to the system. eClinicalWorks has no good way of notifying...

Mar 2022
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Manager

The vendor has really good training mechanisms. They can provide an actual trainer, webinars, or...

Mar 2022
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Manager

The vendor struggles in that they don’t test and understand each office’s workflow when adding new...

Mar 2022
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Manager

On the vendor's website, there is an idea area where we can put in features we want in future...

Mar 2022
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Manager

The vendor is very up front with their costs. There are definitely a lot of costs that are per use...

Mar 2022
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Manager

There is always room for improvement on the product, but it is specialty friendly, and that is one...

Mar 2022
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Physician

Many users of other products don't know how much those products cost per user. However,...

Mar 2022
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Director

If we were starting over, we would probably do more research as to what is on the market....

Mar 2022
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Director

Whenever we have updates on the system, we run into a lot of IT issues and changes that aren’t...

Mar 2022
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Director

The vendor doesn’t really train at all after the initial high-level training. The vendor usually...

Mar 2022
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Director

The system doesn’t have some interfacing capabilities. The system is a little strict. Having...

Mar 2022
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Director

The system is very complicated. The system allows us to do so many things in multiple ways, but it...

Mar 2022
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Director

The vendor's support team is very responsive, but they tend to be more interested in closing tickets...

Mar 2022
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Director

The vendor overcharges for everything. That would be okay if the quality were in the product, but...

Mar 2022
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CIO

eClinicalWorks has put up roadblocks and has not delivered when we have needed to get information...

Feb 2022
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CIO

We have not had unexpected costs with eClinicalWorks, and the system is not very expensive. We...

Feb 2022
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CIO

We get most of what we need from eClinicalWorks. We don't have the highest expectations, but...

Feb 2022
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CIO

eClinicalWorks does not do great in terms of support, and they are certainly not proactive. The...

Feb 2022
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Director

The vendor's project managers are overseas and difficult to deal with or even reach in most cases....

Feb 2022
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Director

The solution is pretty easy to use. Our providers like the system.

Feb 2022
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Director

The initial and ongoing training could be better if the vendor integrated a help system that could...

Feb 2022
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Director

We don't get any support from the vendor. They overpromise and underdeliver. They are very difficult...

Feb 2022
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Director

Everything works as advertised except for the web-based version; the vendor has not delivered that...

Feb 2022
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Manager

Things with eClinicalWorks are not going very well. When we submit a ticket to support, we get a...

Feb 2022
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Manager

We spend a lot of time on the phone with the vendor, but we have a staff shortage at our...

Feb 2022
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Manager

The vendor has ongoing training, and they make it available to us. They charge for some training,...

Feb 2022
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Manager

The vendor is trying to put out new integrations and things, but they are failing in the...

Feb 2022
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Physician

It is hard to talk to any of the vendor's support people in real time when we have an issue. That is...

Feb 2022
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Physician

The vendor has never asked us how they could improve or what they could do for us. They just do...

Feb 2022
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Physician

We can't import things into the system, including medication lists. A few years ago, we could just...

Feb 2022
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CEO/President

eClinicalWorks' system is part of our long-term plans but not by choice. I can't afford to change...

Jan 2022
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CEO/President

The vendor presents upgrade features, but they never appear. The vendor makes it look like something...

Jan 2022
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CEO/President

There are additional charges for a number of features. There is a bias toward big practices. The...

Jan 2022
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CEO/President

The vendor has taken away all or most of the free training, and they have made it so hard to...

Jan 2022
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CEO/President

The medication list is critical. I want to be able to send that home with the patient. The visit...

Jan 2022
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CEO/President

The vendor could not care less about the end-user experience. I see eClinicalWorks' product as an...

Jan 2022
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CEO/President

The vendor’s support is overseas. There is a communication barrier both ways. The phone and web...

Jan 2022
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CEO/President

eClinicalWorks doesn’t take a lot of responsibility for issues, and we always get the least trained...

Jan 2022
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CEO/President

eClinicalWorks has a whole series of reports that can be generated, but we have to pay additional...

Jan 2022
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Manager

I get a lot of complaints from providers about eClinicalWorks' system. Ever since the recent...

Jan 2022
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Manager

The main complaints we get around eClinicalWorks' system are from providers wishing things would...

Jan 2022
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Manager

I have no reason to complain about eCW’s support, and the system is user friendly. It seems to get...

Jan 2022
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Manager

When a provider needs unlocked notes to identify accounts, I wish there were an easier way to get...

Jan 2022
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COO

We like eClinicalWorks’ integrations with the clearinghouse, practice management, and billing...

Jan 2022
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COO

Our experience with eClinicalWorks has been okay. Every EHR has its pluses and minuses, so there are...

Jan 2022
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COO

There are a lot of features in other EMRs that I wish eClinicalWorks had. Number one is the patient...

Jan 2022
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COO

eClinicalWorks’ practice management and EMR are very segregated. It would really be great if they...

Jan 2022
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COO

eClinicalWorks is okay to work with. I have had worse vendors, so eClinicalWorks is fine. I don’t...

Jan 2022
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COO

When we put in a ticket with eClinicalWorks, sometimes we have to wait for someone to call us back....

Jan 2022
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Analyst/Coordinator

The fact that eClinicalWorks' practice management and EHR sides are integrated works well for our...

Nov 2021
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Analyst/Coordinator

One of our providers thinks that the solution requires too many clicks. That is true with most EHRs...

Nov 2021
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Analyst/Coordinator

We seem to have the option to use eClinicalWorks' solution to do electronic referrals with other...

Nov 2021
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Analyst/Coordinator

I appreciate the support that I receive from eClinicalWorks. They are very responsive when we call...

Nov 2021
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Analyst/Coordinator

One downside of the system is that there are two versions of it. There is an installed version and a...

Nov 2021
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Analyst/Coordinator

We recently inquired about getting a certain interface from the vendor. eClinicalWorks can provide...

Nov 2021
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Analyst/Coordinator

When we were looking at the solutions on the market, we found that eClinicalWorks' solution had all...

Nov 2021
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Manager

We have been with eClinicalWorks for a really long time, and we are at the point where we are...

Nov 2021
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Manager

There are lots of unexpected costs around buying software to fill gaps. I am potentially looking for...

Nov 2021
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Manager

It can sometimes be difficult for a trainer to show us something. When we have done one-on-one...

Nov 2021
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Manager

I got a lot of people signed up on the eClinicalWorks system in the early days. I don't refer...

Nov 2021
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Manager

The first line of technical support is not very good. When the tier-one people tell me something...

Nov 2021
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Manager

The vendor needs to focus on their dashboards and reporting. I am disappointed because I...

Nov 2021
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Analyst/Coordinator

I would probably choose this product again. Costs are important to our office, and eClinicalWorks'...

Nov 2021
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Analyst/Coordinator

eClinicalWorks always notifies me when there is going to be an upgrade, so their upgrades don't...

Nov 2021
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Analyst/Coordinator

eClinicalWorks is willing to work with us. We asked them about something new, and they were prompt...

Nov 2021
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Analyst/Coordinator

The vendor says that they are working on future additions to make the solution's features more...

Nov 2021
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Nurse

eClinicalWorks' system is not very user friendly, so it is difficult to train on. Compared to other...

Nov 2021
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Nurse

When eClinicalWorks implements upgrades, the upgrades cause problems that weren't there before, or...

Nov 2021
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Nurse

I have trouble with eClinicalWorks' support. We go from one person to the next. The support people...

Nov 2021
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Manager

With this system, I really don’t like that we can override the text fonts and drop-down fields. From...

Oct 2021
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Manager

Other EHRs might be better for what we do in our organization. Before we would buy this system...

Oct 2021
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Manager

Someone on the vendor’s team created a canned report for us that I had a question about. I contacted...

Oct 2021
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Manager

If we add different things, eClinicalWorks will charge for them. That is where the payments come...

Sep 2021
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Manager

eClinicalWorks' system is user friendly from one situation to the next.

Sep 2021
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Manager

If we call eClinicalWorks, most of the time, they call us back quickly to get us a resolution. I...

Sep 2021
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Manager

I would like to see improvements with the product's speed, but the issue is probably on our end....

Sep 2021
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Manager

eClinicalWorks has not done a very good job. They have gotten into a lot of trouble with patient...

Jul 2021
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Manager

We did one of eClinicalWorks' upgrades this year, and we nearly went out of business. I am fond of...

Jul 2021
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Manager

eClinicalWorks made an error that caused a major problem for us. I started complaining to them...

Jul 2021
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Manager

The solution has a mapping problem that doesn't allow us to prescribe 5 mg of a generic drug. The...

Jul 2021
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Manager

eClinicalWorks didn't nickel-and-dime us for years, but they have been nickel-and-diming us a lot...

Jul 2021
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