eClinicalWorks EHR/PM - Small Practices Commentary

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The vendor partners with us pretty well. We have a person we work with at the vendor, and if we...

I would like eClinicalWorks to have easier reporting. They have stuff in development on the road...

eClinicalWorks looks at tickets fairly quickly, and they escalate them. They do not have good...

We have learned to be familiar enough with the system that if we were to recommend it and somebody...

eClinicalWorks really lacks good quality training and ongoing training. If we want further training,...

eClinicalWorks nickel-and-dimes us to death, and they make it seem like some things are part of our...

eClinicalWorks nickel-and-dimes us. We are brought into a bare-bones EHR that appears affordable,...

We’re actively searching for a new EHR. We currently use eClinicalWorks EHR/PM, but after so many...

Except when eClinicalWorks sends emails asking us to answer questions about this or that, I never...

Some parts work with integration, but others took me forever to figure out for MIPS. We pay money...

When eClinicalWorks decides to look at something, there doesn't seem to be a project manager...

The practice management stuff is where I felt a bait-and-switch sales pitch. We have always been out...

eClinicalWorks’ service is horrible, and that scares me because there is only one person I can...

Our provider is too cheap to look at another EHR, even though eClinicalWorks tends to...

I'm very nervous about the web version. I have been playing around with a piece, and eClinicalWorks...

We are nickel-and-dimed for everything. I'm always looking for ways to work around charges. There...

There is someone at eClinicalWorks that we can reach out to who oversees the nursing aspect, and...

We do get training from eClinicalWorks, and they send out release notes with upgrades.

I have used multiple EHRs, and eClinicalWorks' system is the one I have been using for the longest...

I think my satisfaction might go down because more and more AI scribe applications are available....

The solution doesn’t interact very well with end users. Whenever doctors go in to do their reports...

eClinicalWorks likes to charge for everything that they can. eClinicalWorks provides a core system,...

We had a hell of a time getting set up with the solution. What eClinicalWorks said and what they did...

It is hard to talk with eClinicalWorks' support people because we just can't understand some of...

Our contact at eClinicalWorks talks to us. They can't do much about our issues, but we have talked...

The EHR allows the ease of viewing past notes, medical history, and other patient documents. I sense...

One of our vendors does great because they don't provide a Frankenstein system and cobble together...

If I had my druthers, I would not pick eClinicalWorks at all. The system is absolutely not part of...

What doesn't help with the system's usability is that the support and account management resources...

I don't see why I would put in that investment of time, energy, money, and effort for a platform...

I know eClinicalWorks has been touting their AI, but what company hasn't been doing that these days?...

The patient portal is very rudimentary, and when a lot of patients are used to another vendor’s...

I hate eClinicalWorks' support. One thing that really bugs me is that the people from eClinicalWorks...

I have had an issue with the system's portal for a really long time, and the vendor has never fixed...

We meet with our eClinicalWorks account manager, but I am not sure how much they really tell us...

eClinicalWorks tries to deliver new technology that we don't necessarily use. They wanted us to...