eClinicalWorks EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Communication filled in with numbers make eCW much more user friendly than other systems.
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Culture, Value
We have to pay a fee per doctor for a chronic care management module in eCW. The vendor did not get...
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Relationship
eCW was not helpful during a change on our side. We still do not have an interface that was...
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Product
eClinicalWorks has promised to add AI for years. However, we have no AI yet. eClinicalWorks Scribe...
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Product
One thing I like about eCW is being able to choose between messages and telephone encounters....
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Relationship, Product
eClinicalWorks EHR/PM could be easier for the staff to use, but it has worked, and the vendor...
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Product
Our providers like the system's colors, but they get annoyed because the system will lock up or...
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Relationship
We don't use eClinicalWorks' support. We get support from a third party, so we can't even call...
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Loyalty, Product
There are a lot of holes in the system. The vendor will eventually force us to move to their...
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Culture, Value
eClinicalWorks doesn't really deliver new technology to address our needs. They are more interested...
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Loyalty
We are staying with eClinicalWorks because it would cost too much to move, and I don't know of...
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Product
We were forced to go to the cloud-based system, and it freezes and is nonfunctional a lot, so we...
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Relationship, Product, Value
I have found some issues on eClinicalWorks' primary care side that need to be fixed. The vendor...
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Loyalty
We are looking to get rid of eClinicalWorks' system on our primary care side. I don't think a lot of...
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Value
eClinicalWorks charges for every little thing. We have to pay for any application that we want....
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Operations
Typically, when we go live with an EMR, the vendor sends somebody on-site, and they pull in all the...
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Operations, Product
On the positive side, it is relatively easy to go through the software. Someone can sit in front of...
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Product
eClinicalWorks' MIPS rules are a little clunky. For example, let's say we did all the work to get...
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Product
In our old EMR, anything that had to do with meaningful use was automatically highlighted. If we...
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Value
If we don't know something and ask eClinicalWorks to teach us, they charge us. I get penalized if I...
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Relationship, Product
The vendor is very responsive to technical issues when something is not working as expected, but...
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Operations
The implementation was pretty smooth. The vendor is pretty innovative. eClinicalWorks doesn't...
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Relationship
eClinicalWorks is just very innovative. They are probably at a higher level than what we integrate...
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Relationship, Product
eClinicalWorks is very innovative in trying to be almost futuristic. Unfortunately, a lot of their...
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Culture, Relationship
Our account representative is good at emailing, calling, making sure things are working, and asking...
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Product
There are many security settings in the system that need to be assigned to different people. I know...
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Relationship
Sometimes, it takes eClinicalWorks' support people a while to get back to us. There is a language...
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Relationship
After we first installed the system and the vendor changed our account manager, things got better....
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Operations
For training, we have to go on the system and watch videos. There have been a few reports that we...
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Relationship, Product
My relationship with the vendor has gone reasonably well. The only thing that I have had issues with...
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Culture
I like that everything about the vendor is consistent. They have consistent pricing and consistent...
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Loyalty, Product
We don't particularly like the browser version. It is awkward. There are more clicks. I know the...
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Relationship
The vendor's support is spectacular. On any issue, they respond immediately or very quickly, and...
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Product
The system is great, but it doesn't interface well with other EHRs for information exchange. The...
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Loyalty, Product
eClinicalWorks' product hits the mark in terms of being user friendly. It is quick. The...
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Product
We are struggling right now because we are trying to introduce chronic care management at our...
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Culture, Value
There is no fee for introducing electronic prior authorizations for prescription drugs. Some things...
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Relationship
Our relationship with eClinicalWorks is very good. The vendor is responsive when we have tickets,...
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Value
I feel like we get what we pay for from the system, but there are some functionalities in the system...
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Product
We would like to be able to do patient payment plans more easily in the system. We would also like...
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Relationship
Given our past experiences with eClinicalWorks pushing out updates and rendering our practice...
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Product
We have been bitten by bad upgrades with eClinicalWorks many times, so the thought of them updating...
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Relationship, Product
There are times when the clinical portion can't do certain things and we have to go through a whole...
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Loyalty, Product
It just feels like we are constantly handicapped by the EHR. On some other platform, we would be...
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Product, Value
We could set up an interface between the EHR and our PACS in order to have the EHR connect with...
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Relationship
When we go up the chain at eClinicalWorks, no one knows what to do. They are clueless, and there is...
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Value
eClinicalWorks nickel-and-dimes us, and the problem is that they introduce some products natively...
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Value
Reluctantly, we want the product to work, and we want to have everything consolidated in one place,...
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Product
We have to use so many different vendors and third parties to make eClinicalWorks a proper working...
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Relationship, Value
There is nothing eClinicalWorks can do to dissuade me from wanting to get rid of them. They would...
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Relationship
We would like better support from eClinicalWorks. When we work with their support people, half the...
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Value
The vendor will sometimes talk about some things, but then nothing will ever come of that. Also, the...
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Operations, Value
eClinicalWorks has potential because they have a full catalog of videos that we can watch and learn...
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Product
It seems like eClinicalWorks doesn't get actual feedback from actual users because the system's user...
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Product
I like the system's work, but it would be nice if we could make changes to the system. A dark mode...
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Relationship, Product
In the past, we have asked the vendor for enhancements, but we don't bother with that anymore...
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Operations
eClinicalWorks’ implementation process is smooth.
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Relationship
The vendor’s tier-one support team doesn't typically resolve problems. They take a call, then they...
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Value
The biggest charges are the interface costs; those are extremely high with eClinicalWorks.
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Product, Value
The main thing the vendor needs to improve is the charge capture piece. Reporting could be a little...
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Relationship
There are a lot of EMRs, but I happened to choose eClinicalWorks' product, and I don't regret it....
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Loyalty
I would recommend eClinicalWorks. The hospital tried to force us to switch to Epic instead of...
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Loyalty, Product
I have been using eClinicalWorks' system for a long time, and it works very well. I want to see how...
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Operations, Product
The product is very good. We are quite satisfied. The upgrades are timely, and all of the...
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Relationship
The vendor listens to our suggestions. They introduce those suggestions into their solutions. We...
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Relationship
The vendor is very proactive. They always call to ask whether something is working.
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Operations
eClinicalWorks sends out manuals on upgrades that may be 50 pages long, and we don’t have time to go...
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Product
I would like eClinicalWorks' system to have the ability to integrate with our patient intake...
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Relationship
Most of eClinicalWorks’ support staff are from India, and there is always a language barrier or a...
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Operations, Product
I would tell others that the system is very user friendly. People just need somebody in their office...
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Culture, Value
The cloud version of the system seems to be better. We have a more complete package. When we were on...
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Operations
We were extremely dissatisfied with our migration to the cloud. We lost a lot of data. There was not...
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Product
eClinicalWorks' system is good. For us, having a unified system for endoscopy and the practice would...
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Relationship
eClinicalWorks can do a lot. Getting us there just seems cumbersome sometimes, and that might be on...
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Product
When we moved to the cloud, we lost a lot of stuff. The vendor promised us that the transition would...
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Operations
For training, eClinicalWorks basically refers us to their university and their webinars. They were a...
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