eClinicalWorks EHR/PM - Small Practices Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
The vendor partners with us pretty well. We have a person we work with at the vendor, and if we...
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Product
I would like eClinicalWorks to have easier reporting. They have stuff in development on the road...
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Relationship
eClinicalWorks looks at tickets fairly quickly, and they escalate them. They do not have good...
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Loyalty, Operations, Product
We have learned to be familiar enough with the system that if we were to recommend it and somebody...
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Operations
eClinicalWorks really lacks good quality training and ongoing training. If we want further training,...
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Value
eClinicalWorks nickel-and-dimes us to death, and they make it seem like some things are part of our...
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Value
eClinicalWorks nickel-and-dimes us. We are brought into a bare-bones EHR that appears affordable,...
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Loyalty, Product
We’re actively searching for a new EHR. We currently use eClinicalWorks EHR/PM, but after so many...
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Relationship
Except when eClinicalWorks sends emails asking us to answer questions about this or that, I never...
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Relationship, Value
Some parts work with integration, but others took me forever to figure out for MIPS. We pay money...
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Relationship
When eClinicalWorks decides to look at something, there doesn't seem to be a project manager...
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Culture
The practice management stuff is where I felt a bait-and-switch sales pitch. We have always been out...
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Relationship
eClinicalWorks’ service is horrible, and that scares me because there is only one person I can...
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Loyalty, Value
Our provider is too cheap to look at another EHR, even though eClinicalWorks tends to...
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Product, Value
I'm very nervous about the web version. I have been playing around with a piece, and eClinicalWorks...
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Value
We are nickel-and-dimed for everything. I'm always looking for ways to work around charges. There...
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Relationship
There is someone at eClinicalWorks that we can reach out to who oversees the nursing aspect, and...
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Operations
We do get training from eClinicalWorks, and they send out release notes with upgrades.
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Relationship, Product
I have used multiple EHRs, and eClinicalWorks' system is the one I have been using for the longest...
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Loyalty
I think my satisfaction might go down because more and more AI scribe applications are available....
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Loyalty
The solution doesn’t interact very well with end users. Whenever doctors go in to do their reports...
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Value
eClinicalWorks likes to charge for everything that they can. eClinicalWorks provides a core system,...
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Operations
We had a hell of a time getting set up with the solution. What eClinicalWorks said and what they did...
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Relationship
It is hard to talk with eClinicalWorks' support people because we just can't understand some of...
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Relationship
Our contact at eClinicalWorks talks to us. They can't do much about our issues, but we have talked...
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Product
The EHR allows the ease of viewing past notes, medical history, and other patient documents. I sense...
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Value
One of our vendors does great because they don't provide a Frankenstein system and cobble together...
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Loyalty, Value
If I had my druthers, I would not pick eClinicalWorks at all. The system is absolutely not part of...
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Relationship
What doesn't help with the system's usability is that the support and account management resources...
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Loyalty, Relationship, Value
I don't see why I would put in that investment of time, energy, money, and effort for a platform...
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Product
I know eClinicalWorks has been touting their AI, but what company hasn't been doing that these days?...
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Product
The patient portal is very rudimentary, and when a lot of patients are used to another vendor’s...
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Relationship
I hate eClinicalWorks' support. One thing that really bugs me is that the people from eClinicalWorks...
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Product
I have had an issue with the system's portal for a really long time, and the vendor has never fixed...
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Culture, Relationship
We meet with our eClinicalWorks account manager, but I am not sure how much they really tell us...
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Culture, Product
eClinicalWorks tries to deliver new technology that we don't necessarily use. They wanted us to...
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Product
Overall, I'm happy with eClinicalWorks. I like their product. They update it regularly, and they...
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Loyalty, Product
I have used other solutions before, but they were awful, and I didn’t like them at all, so I don’t...
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Relationship
I'm not a big fan of eClinicalWorks’ customer service. Their TS people are just sometimes hard to...
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Value
I feel like eClinicalWorks nickel-and-dimes us quite a bit. We have whatever the amount is to use...
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Commentary Summary
Comment Type Breakout