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eClinicalWorks EHR/PM - Small Practices Comments
Subject Expert
Commentary Summary
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User Commentary
CFO
Functionality and Upgrades
eClinicalWorks' system is part of our long-term plans because it is our EMR and billing system....
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CFO
ROI / Cost (care and feeding)
No one keeps all of their promises. I would have to say that eClinicalWorks doesn't keep all their...
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CFO
Implementation and Training
There isn't really any ongoing training because the big training happens when we implement the...
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CFO
Sales and Contracting
eClinicalWorks' system is just a big EMR. Vendors always promise the world when they try to sell...
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Analyst/Coordinator
Functionality and Upgrades
eClinicalWorks' system makes it hard for us to be efficient when seeing our patients as well as when...
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Analyst/Coordinator
Interfacing and Integration
We have a lot of issues with the integration between CommonWell, Carequality, and another network.
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Analyst/Coordinator
Service and Support
The biggest outcome that I have found is having the incredible support that eCW provides. Whenever...
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Analyst/Coordinator
Implementation and Training
I wouldn't say that the vendor nickel-and-dimes us. We recently requested additional optimization...
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Analyst/Coordinator
Sales and Contracting
When we set up our initial contract, a certain number of providers were written in. Since then,...
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Analyst/Coordinator
Interfacing and Integration
We have an interface with our registry and lab products. The system integrates well. We don't have...
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Analyst/Coordinator
Service and Support
My expectation is that the vendor provides a service and an EMR as contracted without any problems....
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Analyst/Coordinator
ROI / Cost (care and feeding)
We decided to transition to the vendor's product awhile ago, and we have no regrets. We are...
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Analyst/Coordinator
Functionality and Upgrades
One of the most important things for eClinicalWorks to focus on is the end-user experience and...
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CEO/President
Functionality and Upgrades
The vendor is pretty responsive to specific requests. But some of the requests are because the...
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CEO/President
Implementation and Training
The ease of use depends on the person using the system. The vendor has plenty of training, and if...
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CEO/President
Functionality and Upgrades
My feedback on the system improves each year, and so much of that has to do with the fact that we...
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CEO/President
Functionality and Upgrades
I can get in on other platforms now much more easily than I could before. It is very easy for me to...
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Director
Functionality and Upgrades
eClinicalWorks is a very piecemeal and disjointed product. We have the core eClinicalWorks product,...
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Director
Relationship
I really want to leave eClinicalWorks because they acted in bad faith, which was what exposed them...
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Director
Functionality and Upgrades
We are not happy customers. I think eClinicalWorks leaves a lot to be desired. Having the product is...
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Director
Technology
I think eClinicalWorks is maybe 10 years behind their competition for a myriad of reasons. They lack...
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Director
Relationship
Our dissatisfaction is across the board with the EHR and PM sides of the eClinicalWorks product. I...
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Director
Interfacing and Integration
eClinicalWorks is very restrictive with third-party vendors. They don't play ball. They have their...
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Director
ROI / Cost (care and feeding)
On the off chance that eClinicalWorks lets us use a third-party vendor with their system, they have...
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Director
Service and Support
We had an account manager who basically botched everything that we were trying to do with add-ons...
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Director
Functionality and Upgrades
I have been trying to make a case to leave eClinicalWorks behind. Documenting gripes or issues that...
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Physician
Interfacing and Integration
I would give the system a low rating for supporting our integration goals. We have to pay for...
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Physician
Functionality and Upgrades
The system has too many windows to open up. Every time we have to do something, we have to open up...
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Physician
Service and Support
I would give eCW a low rating for the quality of their support. Different people tell us different...
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Physician
Other Observations & Comments
I think our satisfaction with the system will stay the same over the next year. I don’t think there...
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Physician
Lessons Learned
I saw an article comparing EMRs to different software systems out there. On a scale of 1–10,...
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Physician
Other Observations & Comments
Getting the system wasn’t my decision the first time around, but if the decision were up to me, I...
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Physician
Relationship
eCW has not been keeping all their promises because they just have so many promises to keep.
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Physician
Functionality and Upgrades
I would give the system a low rating for upgrades. We recently had a patch, and our whole system got...
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Physician
Implementation and Training
We don’t get any training from eCW. Everything is webinars. If we want more training, we have to pay...
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Manager
Service and Support
The vendor has reduced their fees for telehealth visits during the COVID-19 outbreak. With each...
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Manager
Functionality and Upgrades
We have a lot of working parts in our practice, so it is a positive of the system that we are able...
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Manager
Service and Support
When working with the vendor, they are always responsive. The vendor staffs a lot of people from...
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Manager
Functionality and Upgrades
Sometimes the vendor rolls out upgrades that may not have been fully vetted in a live setting. Then...
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Manager
Interfacing and Integration
The vendor has built the ability for other health information systems to connect to our system, but...
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Manager
Relationship
The vendor is very proactive. They get on things right away. The product is user friendly and really...
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Physician
Other Observations & Comments
There are bells and whistles, and the vendor obviously nickels-and-dimes for those things, but the...
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Physician
Functionality and Upgrades
When there is something new, eClinicalWorks provides everything needed on the website. They have...
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Physician
Implementation and Training
It is challenging to implement a new feature on our EMR because we often have to do our own work. It...
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Physician
Functionality and Upgrades
The EMR does pretty much everything that the vendor says it will do. However, the vendor promotes...
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Physician
Interfacing and Integration
We are able to integrate the systems between hospitals with our immunization registry in the system,...
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Physician
Functionality and Upgrades
There are some functionalities that are limited on the apps, especially the apps on the phone, but...
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Physician
Service and Support
The support is very prompt. There are times when support will miss out on being really prompt, but...
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Physician
Other Observations & Comments
I am not sure whether I would say the vendor's service is proactive. The vendor responds when we...
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Physician
ROI / Cost (care and feeding)
The product has a good value and is cost effective, and the features that we get for that cost are...
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Physician
Functionality and Upgrades
The system is not a top-of-the-line EMR, but for the most part, it does what it needs to do as an...
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Physician
Functionality and Upgrades
eClinicalWorks' system has pretty decent templates for pediatricians. There are a good immunization...
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Physician
Functionality and Upgrades
The system's immunization record is good, but when that record transfers to the patient portal, the...
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Physician
Relationship
eClinicalWorks has done a terrible job of supporting us through the COVID-19 situation. I am really...
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Physician
ROI / Cost (care and feeding)
eClinicalWorks doesn't avoid charging for every little thing. When I had server problems, they...
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Physician
Functionality and Upgrades
There have been server issues, and the telemedicine solution has been horrible. eClinicalWorks gets...
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Manager
Functionality and Upgrades
I like the ease of use of eCW's system. Sometimes there are multiple ways to do things, so users can...
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Manager
Relationship
Some of the add-on components, like Kiosk, are not as robust or as good as some third-party vendors'...
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COO
Service and Support
eClinicalWorks' chat support works great, but the agents don’t know anything, so the phone support...
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COO
Functionality and Upgrades
We like the scribe functionality in the system. The doctors can just dictate whatever they want from...
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COO
Functionality and Upgrades
We would like to see a better referral system from the product. The current referral system is king...
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COO
Relationship
I have never talked to any eClinicalWorks executives.
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Physician
Implementation and Training
The system is functional, but I wasn't very impressed with the training. The vendor wasn't really...
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Physician
Functionality and Upgrades
The system works well, and we don't often integrate with other systems. One of the things that...
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Physician
Functionality and Upgrades
If the decision to buy the system again were up to me, I wouldn't have any objection to...
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Manager
Other Observations & Comments
I haven't used any other system, so I really can’t compare eClinicalWorks’ system to anything. I...
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Manager
Technology
We are still getting comfortable with the system. It definitely has a lot of glitches. There are...
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Manager
Relationship
eClinicalWorks tries to keep their promises, and they are open to us letting them know what is going...
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Manager
Other Observations & Comments
eCW nickel-and-dimes us. We haven't had any upgrades yet, but our implementation was pretty darn...
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Manager
Functionality and Upgrades
There is a learning curve with the system, but it isn’t too bad. I would like there to be fewer clicks....
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Manager
Technology
eCW seems to constantly be innovating, but I feel that they get ahead of themselves. That is why...
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Manager
ROI / Cost (care and feeding)
I think we are getting our money’s worth with eClinicalWorks. I don't think the system is that expensive....
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CMO
Sales and Contracting
With eClinicalWorks, the issue with keeping promises is more that they are building on a product...
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CMO
Implementation and Training
eClinicalWorks provides upgrades, and the implementation is through a middleman. We are in a group...
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CMO
Service and Support
eClinicalWorks is difficult to access. We have to open a ticket and then wait for a response. It is...
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CMO
Functionality and Upgrades
This is probably not unique, but with eClinicalWorks' software, we are dealing with a product that...
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CMO
Sales and Contracting
For eClinicalWorks, the basics are fine. The promise of new things and the new add-ons that the...
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CMO
Functionality and Upgrades
With upgrades, eClinicalWorks rolls out a new product, and someone comes and gives a training or...
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Manager
ROI / Cost (care and feeding)
We do feel nickel-and-dimed. We have to pay for any of the bells and whistles in the EMR.
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Manager
Service and Support
The system is very user friendly, and the online help is very effective. eClinicalWorks created...
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CEO/President
Technology
eCW has made a variety of minor adjustments to versions. We happen to have an in-office server and...
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CEO/President
Future Outlook
I go to the national convention because we really have to stay on top of how systems are developing....
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CEO/President
Service and Support
We stumble over a lot of little things with eCW. For instance, there is a state law that eCW knew...
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