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eClinicalWorks EHR/PM - Small Practices Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The vendor partners with us pretty well. We have a person we work with at the vendor, and if we...
I would like eClinicalWorks to have easier reporting. They have stuff in development on the road...
eClinicalWorks looks at tickets fairly quickly, and they escalate them. They do not have good...
We have learned to be familiar enough with the system that if we were to recommend it and somebody...
eClinicalWorks really lacks good quality training and ongoing training. If we want further training,...
eClinicalWorks nickel-and-dimes us to death, and they make it seem like some things are part of our...
eClinicalWorks nickel-and-dimes us. We are brought into a bare-bones EHR that appears affordable,...
We’re actively searching for a new EHR. We currently use eClinicalWorks EHR/PM, but after so many...
Except when eClinicalWorks sends emails asking us to answer questions about this or that, I never...
Some parts work with integration, but others took me forever to figure out for MIPS. We pay money...
When eClinicalWorks decides to look at something, there doesn't seem to be a project manager...
The practice management stuff is where I felt a bait-and-switch sales pitch. We have always been out...
eClinicalWorks’ service is horrible, and that scares me because there is only one person I can...
Our provider is too cheap to look at another EHR, even though eClinicalWorks tends to...
I'm very nervous about the web version. I have been playing around with a piece, and eClinicalWorks...
We are nickel-and-dimed for everything. I'm always looking for ways to work around charges. There...
There is someone at eClinicalWorks that we can reach out to who oversees the nursing aspect, and...
We do get training from eClinicalWorks, and they send out release notes with upgrades.
Commentary Summary
Comment Type Breakout