eClinicalWorks EHR/PM - Small Practices
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Physician

Other Observations & Comments

The vendor is better at keeping promises than they used to be. They used to sell products way ahead...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

Lately, there are a lot of glitches in the product, and people cannot log in. It would be nice if we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

This product is not the best, but it is okay. I do like it. I have gotten accustomed to it. Our end...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

With any technology, there are going to be hiccups, and I understand that. The product helps my...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The vendor tries to keep their promises, but they don't necessarily do so in a reasonable time...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

This product is probably not the right EHR for a small practice. There are definitely other EHRs out...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, the product does what it is advertised to do. It does a fairly good job. There are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The implementation was not super smooth. The vendor's support is also definitely lacking. It takes a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

eClinicalWorks beats everyone when it comes to pricing. Their system is the cheapest or most...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

eClinicalWorks is very slow to move forward with new features compared to the rest of the industry....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

eClinicalWorks did provide us with some good workflow items that we could print out and tangibly...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product works really well. It seems to be geared more toward the multiprovider and multipractice...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There were so many different options and different ways to do things in any given situation in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

eClinicalWorks has a chain of command. We have to reach out to a person, and then they have to reach...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

We did get a bit of a shocking bill in relation to eClinicalWorks’ messenger. The vendor charges per...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The transition to eClinicalWorks’ system has been challenging for us. The way that physicians...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

There are some major issues with our terminal server now that we are all on eClinicalWorks’ system,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The expertise of the vendor’s trainer was much more on the office side of things, so that person’s...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

If I were given the opportunity to shop around, I would. I would use KLAS' research to make that...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system has a fair amount of customization capabilities for individual users. We can have our own...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have been seeing a downward trend in the vendor's support and in the responsiveness of the project...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eClinicalWorks tends to not prioritize any of their smaller practices. The vendor is not making as...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The quality of the vendor's technical support varies from technician to technician. That is very...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There are a lot of support tickets that are still open and unresolved, and it has been challenging...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The system's fax capabilities have been limiting to us. We send a lot of reports, and the faxing...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Our goal was to get everyone on the same system, and eClinicalWorks' system seemed like our best...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor's customer service is abysmal, and every process in the platform is manual and tedious....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Absolutely nothing comes to mind in terms of the vendor's biggest strength. eClinicalWorks and their...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

eClinicalWorks is easily the worst EHR vendor. The healthcare industry would be much better off if...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

A few months ago, eCW pushed out a software update that completely broke the system, rendering it...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If I were talking to a peer who was considering purchasing the system, I would tell them to avoid it...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

eClinicalWorks has a horrible tech support team filled with incompetent personnel who cannot keep...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Technology

eClinicalWorks' EHR is the absolute worst EHR I have ever used. It is unstable. The platform is very...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The great user interface and design are undermined by terrible support people, poor training, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We pay for the prescription module, but the module has never worked well. We have horrible problems...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Implementation and Training

The problem when we bring on new people is that we use a different version on our server, and all of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I like that the system is incredibly flexible in how we do things. We can have one task that can be...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Sales and Contracting

eClinicalWorks does glitzy, big sales on the product, but we have to tell the vendor that the system...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

We get a monthly bill, and eClinicalWorks hasn't added any new things on lately. We pay extra for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

eClinicalWorks came out with a promising new tool, but we will have to work very hard to get it...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Technology

We have had a server for many years, but there are more and more security issues and concerns, so we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

eClinicalWorks’ practice management software really doesn’t address out-of-network providers, so...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are having a huge issue with the system. I have put in a ticket for it, but eClinicalWorks likes...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

eClinicalWorks is the bane of my existence. Every time they do an upgrade or patch to the product,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have issues with the product from A to Z. It is not stable, and similar to most software...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We pay a nominal fee for a HISP, but eClinicalWorks is also nickel-and-diming. There is nothing but...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have patients that have been with us for years, and their accounts and notes load really, really...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Over time, eClinicalWorks enhanced their program and allowed for some optimization features, and the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

eClinicalWorks doesn't avoid charging for every little thing. There is some billable fee associated...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

A major area of deficiency with eClinicalWorks is their tech support. We have had very poor luck...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

eClinicalWorks’ support is really, really bad. Their service is nonexistent; they just open and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have issues with the eClinicalWorks system all the time. It seems like the vendor is not...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

As bad as the doctors’ scribbles were, they were better than the eClinicalWorks system. At least we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The system isn't working for our environment, so we will not be keeping it. I could not recommend...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Any vendor that decides to offshore their support team is going to get a low score from me. I am all...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support people are very helpful. They are timely. My problem is that I cannot understand them. I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

eClinicalWorks has a better billing solution than our previous vendor. I feel like I have more...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the biggest complaints that I have with the system is that it is very difficult to find...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We have changed EHR/PM vendors several times over the past several years. I don't want to change...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't deal directly with eClinicalWorks. We just send cases to them, and it takes them a while to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We didn’t have hands-on training; most of the training was a PowerPoint experience from our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am disappointed in eClinicalWorks. I talk to managers and see people that are trained on the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

My providers are not happy. They cannot seem to do what they did before. They cannot utilize the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor executives are involved when we need them. We have various supervisors and account...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We recently had a terrible upgrade to the system. eClinicalWorks has no good way of notifying...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has really good training mechanisms. They can provide an actual trainer, webinars, or...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor struggles in that they don’t test and understand each office’s workflow when adding new...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

On the vendor's website, there is an idea area where we can put in features we want in future...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

The vendor is very up front with their costs. There are definitely a lot of costs that are per use...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

There is always room for improvement on the product, but it is specialty friendly, and that is one...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

Many users of other products don't know how much those products cost per user. However,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

eClinicalWorks has put up roadblocks and has not delivered when we have needed to get information...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost

We have not had unexpected costs with eClinicalWorks, and the system is not very expensive. We...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We get most of what we need from eClinicalWorks. We don't have the highest expectations, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

eClinicalWorks does not do great in terms of support, and they are certainly not proactive. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor's project managers are overseas and difficult to deal with or even reach in most cases....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The solution is pretty easy to use. Our providers like the system.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The initial and ongoing training could be better if the vendor integrated a help system that could...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We don't get any support from the vendor. They overpromise and underdeliver. They are very difficult...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Everything works as advertised except for the web-based version; the vendor has not delivered that...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Things with eClinicalWorks are not going very well. When we submit a ticket to support, we get a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We spend a lot of time on the phone with the vendor, but we have a staff shortage at our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has ongoing training, and they make it available to us. They charge for some training,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The vendor is trying to put out new integrations and things, but they are failing in the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

It is hard to talk to any of the vendor's support people in real time when we have an issue. That is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The vendor has never asked us how they could improve or what they could do for us. They just do...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost

We can't import things into the system, including medication lists. A few years ago, we could just...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles