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eClinicalWorks EHR/PM - Small Practices Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Sales and Contracting
When it comes to nickel-and-diming, I think about certain reports. We have a viewer for those...
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Manager
Implementation and Training
It seems like there are a lot of bugs when we first do an upgrade. As far as training goes, the...
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Manager
Functionality and Upgrades
I would just like the system to identify patients. I could put them in a different category a little......
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Manager
Functionality and Upgrades
Ease of use is important. There are parts of eClinicalWorks that aren't easy to use. There are so...
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Manager
ROI / Cost (care and feeding)
With eClinicalWorks, almost everything that is new comes with an extra charge. The vendor didn't do......
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Manager
Functionality and Upgrades
I feel like we have gone backward with some things. We used to have an EKG program that was...
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Manager
Service and Support
I get very frustrated with eClinicalWorks sometimes. During COVID-19. they have had their...
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Manager
Relationship
eClinicalWorks' executives will get involved if needed. The vendor has something called eCWIdeas. If......
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Manager
Functionality and Upgrades
Our problem with eClinicalWorks' system is that we have been on it too long. We have years' worth of......
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Manager
Other Observations & Comments
We have had interoperability issues. Our providers miss a lot of steps. I have heard providers...
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Manager
Other Observations & Comments
I am not really sure whether the issue is just our applications team, but we have had to build in...
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Manager
Functionality and Upgrades
I am not sure whether I would buy the solution again; I might want to look into other EHRs. We are......
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Manager
Other Observations & Comments
The last upgrade we had was a surprise. We have an applications team specifically for...
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Manager
Other Observations & Comments
Our in-house applications people do the training. I haven't had many interactions with the...
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Manager
Service and Support
During the COVID-19 crisis, our business with the vendor has been normal. I haven’t seen any...
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Manager
Functionality and Upgrades
We aren’t using any of the additional options that eClinicalWorks has for the add-on dashboards. The......
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Manager
Other Observations & Comments
The vendor doesn’t necessarily keep all of their promises. They have good intentions with some of...
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Manager
Functionality and Upgrades
Whenever we do upgrades, there are always bugs that end up shutting down the system. We are...
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Manager
ROI / Cost (care and feeding)
The vendor could improve by having more support when we are upgrading. We are on our own with all of......
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Manager
Functionality and Upgrades
Our end users find the system to be very easy to use. We are really happy with the ease of use of...
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Manager
Functionality and Upgrades
There are lot of HEDIS things and gaps in care that I would like the vendor to help us with. The...
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Manager
Functionality and Upgrades
The vendor’s new products that we have implemented have not worked at all. The products don’t pull......
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Manager
ROI / Cost (care and feeding)
We have received our money’s worth. We have problems, but at the end of the day, the system is worth......
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Manager
Functionality and Upgrades
I would tell others that the system is very user friendly. We can easily grasp the concepts and...
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CFO
Functionality and Upgrades
eClinicalWorks' system is part of our long-term plans because it is our EMR and billing system....
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CFO
ROI / Cost (care and feeding)
No one keeps all of their promises. I would have to say that eClinicalWorks doesn't keep all their......
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CFO
Implementation and Training
There isn't really any ongoing training because the big training happens when we implement the...
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CFO
Sales and Contracting
eClinicalWorks' system is just a big EMR. Vendors always promise the world when they try to sell...
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Analyst/Coordinator
Functionality and Upgrades
eClinicalWorks' system makes it hard for us to be efficient when seeing our patients as well as when......
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Analyst/Coordinator
Interfacing and Integration
We have a lot of issues with the integration between CommonWell, Carequality, and another network.
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Analyst/Coordinator
Service and Support
The biggest outcome that I have found is having the incredible support that eCW provides. Whenever......
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Analyst/Coordinator
Implementation and Training
I wouldn't say that the vendor nickel-and-dimes us. We recently requested additional optimization...
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Analyst/Coordinator
Sales and Contracting
When we set up our initial contract, a certain number of providers were written in. Since then,...
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Analyst/Coordinator
Interfacing and Integration
We have an interface with our registry and lab products. The system integrates well. We don't have......
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Analyst/Coordinator
Service and Support
My expectation is that the vendor provides a service and an EMR as contracted without any problems.......
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Analyst/Coordinator
ROI / Cost (care and feeding)
We decided to transition to the vendor's product awhile ago, and we have no regrets. We are...
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Analyst/Coordinator
Functionality and Upgrades
One of the most important things for eClinicalWorks to focus on is the end-user experience and...
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CEO/President
Functionality and Upgrades
The vendor is pretty responsive to specific requests. But some of the requests are because the...
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CEO/President
Implementation and Training
The ease of use depends on the person using the system. The vendor has plenty of training, and if...
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CEO/President
Functionality and Upgrades
My feedback on the system improves each year, and so much of that has to do with the fact that we...
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CEO/President
Functionality and Upgrades
I can get in on other platforms now much more easily than I could before. It is very easy for me to......
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Director
Functionality and Upgrades
eClinicalWorks is a very piecemeal and disjointed product. We have the core eClinicalWorks product,......
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Director
Relationship
I really want to leave eClinicalWorks because they acted in bad faith, which was what exposed them......
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Director
Functionality and Upgrades
We are not happy customers. I think eClinicalWorks leaves a lot to be desired. Having the product is......
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Director
Technology
I think eClinicalWorks is maybe 10 years behind their competition for a myriad of reasons. They lack......
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Director
Relationship
Our dissatisfaction is across the board with the EHR and PM sides of the eClinicalWorks product. I......
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Director
Interfacing and Integration
eClinicalWorks is very restrictive with third-party vendors. They don't play ball. They have their......
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Director
ROI / Cost (care and feeding)
On the off chance that eClinicalWorks lets us use a third-party vendor with their system, they have......
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Director
Service and Support
We had an account manager who basically botched everything that we were trying to do with add-ons...
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Director
Functionality and Upgrades
I have been trying to make a case to leave eClinicalWorks behind. Documenting gripes or issues that......
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Physician
Interfacing and Integration
I would give the system a low rating for supporting our integration goals. We have to pay for...
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Physician
Functionality and Upgrades
The system has too many windows to open up. Every time we have to do something, we have to open up......
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Physician
Service and Support
I would give eCW a low rating for the quality of their support. Different people tell us different......
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Physician
Other Observations & Comments
I think our satisfaction with the system will stay the same over the next year. I don’t think there......
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Physician
Lessons Learned
I saw an article comparing EMRs to different software systems out there. On a scale of 1–10,...
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Physician
Other Observations & Comments
Getting the system wasn’t my decision the first time around, but if the decision were up to me, I...
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Physician
Relationship
eCW has not been keeping all their promises because they just have so many promises to keep.
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Physician
Functionality and Upgrades
I would give the system a low rating for upgrades. We recently had a patch, and our whole system got......
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Physician
Implementation and Training
We don’t get any training from eCW. Everything is webinars. If we want more training, we have to pay......
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Manager
Service and Support
The vendor has reduced their fees for telehealth visits during the COVID-19 outbreak. With each...
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Manager
Functionality and Upgrades
We have a lot of working parts in our practice, so it is a positive of the system that we are able......
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Manager
Service and Support
When working with the vendor, they are always responsive. The vendor staffs a lot of people from...
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Manager
Functionality and Upgrades
Sometimes the vendor rolls out upgrades that may not have been fully vetted in a live setting. Then......
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Manager
Interfacing and Integration
The vendor has built the ability for other health information systems to connect to our system, but......
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Manager
Relationship
The vendor is very proactive. They get on things right away. The product is user friendly and really......
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Physician
Other Observations & Comments
There are bells and whistles, and the vendor obviously nickels-and-dimes for those things, but the......
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Physician
Functionality and Upgrades
When there is something new, eClinicalWorks provides everything needed on the website. They have...
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Physician
Implementation and Training
It is challenging to implement a new feature on our EMR because we often have to do our own work. It......
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Physician
Functionality and Upgrades
The EMR does pretty much everything that the vendor says it will do. However, the vendor promotes...
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Physician
Interfacing and Integration
We are able to integrate the systems between hospitals with our immunization registry in the system,......
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Physician
Functionality and Upgrades
There are some functionalities that are limited on the apps, especially the apps on the phone, but......
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Physician
Service and Support
The support is very prompt. There are times when support will miss out on being really prompt, but......
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Physician
Other Observations & Comments
I am not sure whether I would say the vendor's service is proactive. The vendor responds when we...
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Physician
ROI / Cost (care and feeding)
The product has a good value and is cost effective, and the features that we get for that cost are......
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Physician
Functionality and Upgrades
The system is not a top-of-the-line EMR, but for the most part, it does what it needs to do as an...
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Physician
Functionality and Upgrades
eClinicalWorks' system has pretty decent templates for pediatricians. There are a good immunization......
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Physician
Functionality and Upgrades
The system's immunization record is good, but when that record transfers to the patient portal, the......
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Physician
Relationship
eClinicalWorks has done a terrible job of supporting us through the COVID-19 situation. I am really......
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Physician
ROI / Cost (care and feeding)
eClinicalWorks doesn't avoid charging for every little thing. When I had server problems, they...
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Physician
Functionality and Upgrades
There have been server issues, and the telemedicine solution has been horrible. eClinicalWorks gets......
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Manager
Functionality and Upgrades
I like the ease of use of eCW's system. Sometimes there are multiple ways to do things, so users can......
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Manager
Relationship
Some of the add-on components, like Kiosk, are not as robust or as good as some third-party vendors'......
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COO
Service and Support
eClinicalWorks' chat support works great, but the agents don’t know anything, so the phone support......
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COO
Functionality and Upgrades
We like the scribe functionality in the system. The doctors can just dictate whatever they want from......
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COO
Functionality and Upgrades
We would like to see a better referral system from the product. The current referral system is king......
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COO
Relationship
I have never talked to any eClinicalWorks executives.
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Physician
Implementation and Training
The system is functional, but I wasn't very impressed with the training. The vendor wasn't really...
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Physician
Functionality and Upgrades
The system works well, and we don't often integrate with other systems. One of the things that...
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Physician
Functionality and Upgrades
If the decision to buy the system again were up to me, I wouldn't have any objection to...
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