eClinicalWorks EHR/PM - Small Practices Commentary
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Chris Clune
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User Commentary

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Manager

Loyalty, Value

We chose eClinicalWorks' system because it put a few different solutions into one bill and was...

Jan 2025
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Manager

Culture, Value

When we first went to get eClinicalWorks EHR/PM, we asked whether certain features were included,...

Jan 2025
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Manager

Relationship

eClinicalWorks tries to deliver new technology. They are quick to give us a new program, and if we...

Jan 2025
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Manager

Relationship

If we need help, eClinicalWorks answers. They pretty much try to help us the best they can. The...

Jan 2025
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Manager

Operations

Integrating the system was not an easy process; it took a couple of months. I kept all the notes and...

Jan 2025
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Manager

Product

We would like eClinicalWorks to lessen the clicks in their solution. eClinicalWorks EHR/PM is really...

Jan 2025
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Manager

Loyalty

It is really hard to find an EHR that works. We don’t know whether something is going to work until...

Jan 2025
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Physician

Value

eClinicalWorks seems to introduce enough products that I would say the vendor doesn’t avoid charging...

Jan 2025
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Physician

Loyalty

I haven't looked at new EHRs, but I would probably still go with eClinicalWorks if I were...

Jan 2025
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Physician

Relationship, Product, Value

We have been partnering with the vendor for years. It is a robust program. The solution has been a...

Jan 2025
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Physician

Operations

In the past, I used to do the training myself when the updates came out. Now, eClinicalWorks does...

Jan 2025
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Physician

Relationship

The vendor's support was a major improvement. They like calling immediately. We have to get used to...

Jan 2025
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VP/Other Executive

Value

eClinicalWorks is just weird. They just want to nickel-and-dime us, and it discourages us from truly...

Jan 2025
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VP/Other Executive

Product

An EHR is the core or nucleus of a medical organization’s operations and workflows; it is the...

Jan 2025
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VP/Other Executive

Relationship, Product

Our extensive experience with upgrades has been corroborated by feedback from other eClinicalWorks...

Jan 2025
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VP/Other Executive

Product

When we prescribe medication to patients, we have to make sure there are no pernicious or harmful...

Jan 2025
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VP/Other Executive

Relationship

Even if we get executive involvement from eClinicalWorks, the executives are just as incompetent as...

Jan 2025
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VP/Other Executive

Value

We enjoy many productive partnerships with our swathe of other vendors and technology services. It...

Jan 2025
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VP/Other Executive

Product, Value

The solution is a pretty bare-bones system. We have the chart and this and that, but we have to...

Jan 2025
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VP/Other Executive

Value

Hanlon's razor says to never assume malice when incompetence will suffice as an explanation, but...

Jan 2025
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Manager

Operations, Product

We had a forced upgrade where eClinicalWorks implemented a lot of new usability features, and I...

Nov 2024
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Manager

Relationship, Product

With any upgrade, there are going to be issues, and eClinicalWorks takes forever to fix them. I have...

Nov 2024
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Manager

Culture, Relationship, Product

eClinicalWorks tried to create a care plan feature in their software, and we were not sure that they...

Nov 2024
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Manager

Relationship

eClinicalWorks' support is pretty bad. It is just a bad experience all around for a number of...

Nov 2024
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Manager

Operations, Product

For upgrades, eClinicalWorks has some documentation of what is going on, but it is very disorganized...

Nov 2024
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Manager

Relationship, Product

Communication filled in with numbers make eCW much more user friendly than other systems.

Jul 2024
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Manager

Culture, Value

We have to pay a fee per doctor for a chronic care management module in eCW. The vendor did not get...

Jul 2024
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Manager

Relationship

eCW was not helpful during a change on our side. We still do not have an interface that was...

Jul 2024
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Manager

Product

eClinicalWorks has promised to add AI for years. However, we have no AI yet. eClinicalWorks Scribe...

Jul 2024
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Manager

Product

One thing I like about eCW is being able to choose between messages and telephone encounters....

Jul 2024
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Manager

Relationship, Product

eClinicalWorks EHR/PM could be easier for the staff to use, but it has worked, and the vendor...

Jun 2024
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Manager

Product

Our providers like the system's colors, but they get annoyed because the system will lock up or...

May 2024
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Manager

Relationship

We don't use eClinicalWorks' support. We get support from a third party, so we can't even call...

May 2024
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Manager

Loyalty, Product

There are a lot of holes in the system. The vendor will eventually force us to move to their...

May 2024
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Manager

Culture, Value

eClinicalWorks doesn't really deliver new technology to address our needs. They are more interested...

May 2024
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Manager

Loyalty

We are staying with eClinicalWorks because it would cost too much to move, and I don't know of...

May 2024
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Physician

Product

We were forced to go to the cloud-based system, and it freezes and is nonfunctional a lot, so we...

May 2024
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Manager

Relationship, Product, Value

I have found some issues on eClinicalWorks' primary care side that need to be fixed. The vendor...

May 2024
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Manager

Loyalty

We are looking to get rid of eClinicalWorks' system on our primary care side. I don't think a lot of...

May 2024
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Manager

Value

eClinicalWorks charges for every little thing. We have to pay for any application that we want....

Apr 2024
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Manager

Operations

Typically, when we go live with an EMR, the vendor sends somebody on-site, and they pull in all the...

Apr 2024
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Manager

Operations, Product

On the positive side, it is relatively easy to go through the software. Someone can sit in front of...

Apr 2024
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Manager

Product

eClinicalWorks' MIPS rules are a little clunky. For example, let's say we did all the work to get...

Apr 2024
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Manager

Product

In our old EMR, anything that had to do with meaningful use was automatically highlighted. If we...

Apr 2024
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Manager

Value

If we don't know something and ask eClinicalWorks to teach us, they charge us. I get penalized if I...

Apr 2024
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Manager

Relationship, Product

The vendor is very responsive to technical issues when something is not working as expected, but...

Apr 2024
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Manager

Operations

The implementation was pretty smooth. The vendor is pretty innovative. eClinicalWorks doesn't...

Apr 2024
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Manager

Relationship

eClinicalWorks is just very innovative. They are probably at a higher level than what we integrate...

Apr 2024
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(0)
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Manager

Relationship, Product

eClinicalWorks is very innovative in trying to be almost futuristic. Unfortunately, a lot of their...

Apr 2024
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Director

Culture, Relationship

Our account representative is good at emailing, calling, making sure things are working, and asking...

Apr 2024
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(0)
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Director

Product

There are many security settings in the system that need to be assigned to different people. I know...

Apr 2024
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(0)
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Relationship

Sometimes, it takes eClinicalWorks' support people a while to get back to us. There is a language...

Mar 2024
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(0)
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Relationship

After we first installed the system and the vendor changed our account manager, things got better....

Mar 2024
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Operations

For training, we have to go on the system and watch videos. There have been a few reports that we...

Mar 2024
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Physician

Relationship, Product

My relationship with the vendor has gone reasonably well. The only thing that I have had issues with...

Feb 2024
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(0)
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Physician

Culture

I like that everything about the vendor is consistent. They have consistent pricing and consistent...

Feb 2024
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