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Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


eClinicalWorks EHR/PM - Small Practices Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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Featured  Report

Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2019: Building Strong Foundations for Customer Success
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2019:
Building Strong Foundations for Customer Success
February 2019
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User Commentary

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Manager

eClinicalWorks has not done a very good job. They have gotten into a lot of trouble with patient...

Jul 2021
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Manager

We did one of eClinicalWorks' upgrades this year, and we nearly went out of business. I am fond of...

Jul 2021
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Manager

eClinicalWorks made an error that caused a major problem for us. I started complaining to them...

Jul 2021
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(0)
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Manager

The solution has a mapping problem that doesn't allow us to prescribe 5 mg of a generic drug. The...

Jul 2021
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(0)
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Manager

eClinicalWorks didn't nickel-and-dime us for years, but they have been nickel-and-diming us a lot...

Jul 2021
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(0)
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CEO/President

I think that eClinicalWorks pioneered the concept of this system and developed a huge customer base...

Apr 2021
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(0)
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CEO/President

This system is terrible. It falls short in everything. The solution is antiquated. The vendor keeps...

Apr 2021
||
(0)
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CEO/President

One of the most frustrating things about this system is that it is very unstable. It crashes and...

Apr 2021
||
(0)
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Physician

eCW changed the online training. We brought in some medical students and asked them to do online...

Apr 2021
||
(0)
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Physician

eCW needs to work on their interoperability offering. They started loading a feature to help with...

Apr 2021
||
(0)
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Physician

eCW has a lot of products that are fairly new, and they don't necessarily share the cost structure...

Apr 2021
||
(0)
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Physician

Over the years, eCW has kept their promises. However, they don't keep those promises immediately....

Apr 2021
||
(0)
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Physician

eClinicalWork’s support could always be better. They have found ways for us to communicate with...

Apr 2021
||
(0)
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Physician

eCW's executive involvement could improve. I mostly say that because we had a product manager from...

Apr 2021
||
(0)
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Physician

I would recommend the system depending on what an organization is looking for. If my friend wants to...

Apr 2021
||
(0)
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Physician

Last year, we moved from an in-house solution to a cloud solution that eCW provided. The transition...

Apr 2021
||
(0)
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Physician

We have been with eCW for a while, and we have built a lot of customized functionality. The system...

Apr 2021
||
(0)
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Manager

We have been with eClinicalWorks for almost a decade, so everybody is used to them. If I were doing...

Apr 2021
||
(0)
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Manager

We don’t have too many updates going on with eClinicalWorks. We don’t get notified about what is...

Apr 2021
||
(0)
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Manager

When we submit a ticket to eClinicalWorks, we describe what our problem is. If we have more than one...

Apr 2021
||
(0)
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Manager

We recently went through an upgrade because the vendor is really pushing folks to move to the new...

Mar 2021
||
(0)
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Manager

The vendor's responsiveness to our issues has changed. There have been patient safety issues since...

Mar 2021
||
(0)
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Manager

We are accustomed to paying for added features with the vendor. A lot of the time, there is a charge...

Mar 2021
||
(0)
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Manager

I always feel like the vendor designs things about 85% of the way to completion, and we never quite...

Mar 2021
||
(0)
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Manager

The vendor eventually gets things done, but that may take a long time. I have been working on...

Mar 2021
||
(0)
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Manager

When I look at my experience as a whole, I have found the vendor and their systems to be fairly...

Mar 2021
||
(0)
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Manager

I don't know how the vendor uses their customer feedback loop or figures things out. Sometimes our...

Mar 2021
||
(0)
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Manager

At the user conference, a lot of the presentations are geared toward versions of the product that we...

Mar 2021
||
(0)
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Manager

The reason why we went with eClinicalWorks is because there was an incentive with MIPS....

Mar 2021
||
(0)
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Manager

eClinicalWorks uses a lot of vendors for support. There's no way to get around paying for things...

Mar 2021
||
(0)
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Manager

eClinicalWorks is user friendly. I wish they had more capabilities to track when someone does delete...

Mar 2021
||
(0)
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Manager

The training modules are outdated. They have things on there that do not work anymore. For example,...

Mar 2021
||
(0)
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Manager

I do have a ticket that's been closed that was never resolved. There was an issue around payments...

Mar 2021
||
(0)
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Manager

The search box for patient look up is antiquated and old fashioned. I don’t know why they don’t have...

Mar 2021
||
(0)
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Manager

The technical support is terrible. We have to put in a ticket and wait to get a call. The vendor...

Mar 2021
||
(0)
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Manager

The road has been drawn out and rocky with eClinicalWorks' system. The physicians decided on it...

Mar 2021
||
(0)
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Manager

The biggest drawback is that eClinicalWorks shoves updates at us, and the updates mess everything...

Mar 2021
||
(0)
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Manager

eClinicalWorks nickel-and-dimes us big time. When we get an upgrade that messes something up, we...

Mar 2021
||
(0)
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Manager

The integration isn't quite there. We take a lot of pictures, and we can download the pictures into...

Mar 2021
||
(0)
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 or  to see details.

Manager

eClinicalWorks hasn't really done anything with new technology. My feelings on the system are going...

Mar 2021
||
(0)
 Thank you  Helpful

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CNO

In terms of technology, eClinicalWorks is looking at different things that would be good functions...

Mar 2021
||
(0)
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CNO

The vendor did an upgrade and didn't tell us that they were doing it. None of us authorized the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

eClinicalWorks won't budge in terms of peer-to-peer sharing. We have to join their network....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

We have an assigned representative, but we don't talk to that person very much. I don't think the...

Mar 2021
||
(0)
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CNO

The product is inexpensive for what we get. For the most part, eClinicalWorks does not charge for...

Mar 2021
||
(0)
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CFO

The integrated products are limited, or they seldomly work because the vendor continually works on...

Feb 2021
||
(0)
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CFO

eClinicalWorks charges a fee per month. We have bundle pricing, so the charges are kind of...

Feb 2021
||
(0)
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CFO

Our implementation was not a problem, but the updates and upgrades are always an issue. The vendor...

Feb 2021
||
(0)
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CFO

Before COVID-19, we would have on-site training at least once a year. The on-site training is often...

Feb 2021
||
(0)
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CFO

One of our biggest issues with eClinicalWorks is the support. It is difficult to understand the...

Feb 2021
||
(0)
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Director

I would advise healthcare providers to avoid eClinicalWorks and seek another vendor. The system...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

The vendor doesn't keep any promises. They are very flakey, inconsistent, contradictory, and...

Feb 2021
||
(0)
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Director

The vendor's support is very disorganized and is sometimes a waste of time. We could explain an...

Feb 2021
||
(0)
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Director

The system leaves a lot to be desired in terms of automation and functionality. Functions that we...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

eClinicalWorks gives us a lot of lip service when it comes to updates. The updates never make me say...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

Working with eClinicalWorks has made us realize how much better other facilities' platforms are....

Feb 2021
||
(0)
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Manager

When it comes to nickel-and-diming, I think about certain reports. We have a viewer for those...

Nov 2020
||
(0)
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Manager

It seems like there are a lot of bugs when we first do an upgrade. As far as training goes, the...

Nov 2020
||
(0)
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Manager

I would just like the system to identify patients. I could put them in a different category a little...

Nov 2020
||
(0)
 Thank you  Helpful

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Manager

Ease of use is important. There are parts of eClinicalWorks that aren't easy to use. There are so...

Oct 2020
||
(0)
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Manager

With eClinicalWorks, almost everything that is new comes with an extra charge. The vendor didn't do...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

I feel like we have gone backward with some things. We used to have an EKG program that was...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

I get very frustrated with eClinicalWorks sometimes. During COVID-19. they have had their...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

eClinicalWorks' executives will get involved if needed. The vendor has something called eCWIdeas. If...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

Our problem with eClinicalWorks' system is that we have been on it too long. We have years' worth of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had interoperability issues. Our providers miss a lot of steps. I have heard providers...

Oct 2020
||
(0)
 Thank you  Helpful

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Manager

I am not really sure whether the issue is just our applications team, but we have had to build in...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not sure whether I would buy the solution again; I might want to look into other EHRs. We are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The last upgrade we had was a surprise. We have an applications team specifically for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our in-house applications people do the training. I haven't had many interactions with the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the COVID-19 crisis, our business with the vendor has been normal. I haven’t seen any...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We aren’t using any of the additional options that eClinicalWorks has for the add-on dashboards. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn’t necessarily keep all of their promises. They have good intentions with some of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever we do upgrades, there are always bugs that end up shutting down the system. We are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor could improve by having more support when we are upgrading. We are on our own with all of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our end users find the system to be very easy to use. We are really happy with the ease of use of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are lot of HEDIS things and gaps in care that I would like the vendor to help us with. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s new products that we have implemented have not worked at all. The products don’t pull...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have received our money’s worth. We have problems, but at the end of the day, the system is worth...

Oct 2020
||
(0)
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 or  to see details.

Manager

I would tell others that the system is very user friendly. We can easily grasp the concepts and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

eClinicalWorks' system is part of our long-term plans because it is our EMR and billing system....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

No one keeps all of their promises. I would have to say that eClinicalWorks doesn't keep all their...

Aug 2020
||
(0)
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CFO

There isn't really any ongoing training because the big training happens when we implement the...

Aug 2020
||
(0)
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 or  to see details.

CFO

eClinicalWorks' system is just a big EMR. Vendors always promise the world when they try to sell...

Aug 2020
||
(0)
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