eClinicalWorks EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:26:53 PM and Model.EvProductId = 92696

Commentary Summary

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Negative
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User Commentary

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CFO

Functionality and Upgrades

eClinicalWorks' system is part of our long-term plans because it is our EMR and billing system....

Aug 2020
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CFO

ROI / Cost (care and feeding)

No one keeps all of their promises. I would have to say that eClinicalWorks doesn't keep all their...

Aug 2020
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CFO

Implementation and Training

There isn't really any ongoing training because the big training happens when we implement the...

Aug 2020
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CFO

Sales and Contracting

eClinicalWorks' system is just a big EMR. Vendors always promise the world when they try to sell...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

eClinicalWorks' system makes it hard for us to be efficient when seeing our patients as well as when...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

We have a lot of issues with the integration between CommonWell, Carequality, and another network.

Jul 2020
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Analyst/Coordinator

Service and Support

The biggest outcome that I have found is having the incredible support that eCW provides. Whenever...

Jul 2020
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Analyst/Coordinator

Implementation and Training

I wouldn't say that the vendor nickel-and-dimes us. We recently requested additional optimization...

Jul 2020
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Analyst/Coordinator

Sales and Contracting

When we set up our initial contract, a certain number of providers were written in. Since then,...

Jul 2020
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Analyst/Coordinator

Interfacing and Integration

We have an interface with our registry and lab products. The system integrates well. We don't have...

Jul 2020
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Analyst/Coordinator

Service and Support

My expectation is that the vendor provides a service and an EMR as contracted without any problems....

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We decided to transition to the vendor's product awhile ago, and we have no regrets. We are...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

One of the most important things for eClinicalWorks to focus on is the end-user experience and...

Jul 2020
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CEO/President

Functionality and Upgrades

The vendor is pretty responsive to specific requests. But some of the requests are because the...

Jun 2020
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CEO/President

Implementation and Training

The ease of use depends on the person using the system. The vendor has plenty of training, and if...

Jun 2020
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CEO/President

Functionality and Upgrades

My feedback on the system improves each year, and so much of that has to do with the fact that we...

Jun 2020
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CEO/President

Functionality and Upgrades

I can get in on other platforms now much more easily than I could before. It is very easy for me to...

Jun 2020
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Director

Functionality and Upgrades

eClinicalWorks is a very piecemeal and disjointed product. We have the core eClinicalWorks product,...

Jun 2020
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Director

Relationship

I really want to leave eClinicalWorks because they acted in bad faith, which was what exposed them...

Jun 2020
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Director

Functionality and Upgrades

We are not happy customers. I think eClinicalWorks leaves a lot to be desired. Having the product is...

Jun 2020
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Director

Technology

I think eClinicalWorks is maybe 10 years behind their competition for a myriad of reasons. They lack...

Jun 2020
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Director

Relationship

Our dissatisfaction is across the board with the EHR and PM sides of the eClinicalWorks product. I...

Jun 2020
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Director

Interfacing and Integration

eClinicalWorks is very restrictive with third-party vendors. They don't play ball. They have their...

Jun 2020
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Director

ROI / Cost (care and feeding)

On the off chance that eClinicalWorks lets us use a third-party vendor with their system, they have...

Jun 2020
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Director

Service and Support

We had an account manager who basically botched everything that we were trying to do with add-ons...

Jun 2020
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Director

Functionality and Upgrades

I have been trying to make a case to leave eClinicalWorks behind. Documenting gripes or issues that...

Jun 2020
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Physician

Interfacing and Integration

I would give the system a low rating for supporting our integration goals. We have to pay for...

May 2020
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Physician

Functionality and Upgrades

The system has too many windows to open up. Every time we have to do something, we have to open up...

May 2020
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Physician

Service and Support

I would give eCW a low rating for the quality of their support. Different people tell us different...

May 2020
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Physician

Other Observations & Comments

I think our satisfaction with the system will stay the same over the next year. I don’t think there...

May 2020
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Physician

Lessons Learned

I saw an article comparing EMRs to different software systems out there. On a scale of 1–10,...

May 2020
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Physician

Other Observations & Comments

Getting the system wasn’t my decision the first time around, but if the decision were up to me, I...

May 2020
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Physician

Relationship

eCW has not been keeping all their promises because they just have so many promises to keep.

May 2020
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Physician

Functionality and Upgrades

I would give the system a low rating for upgrades. We recently had a patch, and our whole system got...

May 2020
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Physician

Implementation and Training

We don’t get any training from eCW. Everything is webinars. If we want more training, we have to pay...

May 2020
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Manager

Service and Support

The vendor has reduced their fees for telehealth visits during the COVID-19 outbreak. With each...

Apr 2020
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Manager

Functionality and Upgrades

We have a lot of working parts in our practice, so it is a positive of the system that we are able...

Apr 2020
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Manager

Service and Support

When working with the vendor, they are always responsive. The vendor staffs a lot of people from...

Apr 2020
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Manager

Functionality and Upgrades

Sometimes the vendor rolls out upgrades that may not have been fully vetted in a live setting. Then...

Apr 2020
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Manager

Interfacing and Integration

The vendor has built the ability for other health information systems to connect to our system, but...

Apr 2020
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Manager

Relationship

The vendor is very proactive. They get on things right away. The product is user friendly and really...

Apr 2020
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Physician

Other Observations & Comments

There are bells and whistles, and the vendor obviously nickels-and-dimes for those things, but the...

Apr 2020
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Physician

Functionality and Upgrades

When there is something new, eClinicalWorks provides everything needed on the website. They have...

Apr 2020
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Physician

Implementation and Training

It is challenging to implement a new feature on our EMR because we often have to do our own work. It...

Apr 2020
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Physician

Functionality and Upgrades

The EMR does pretty much everything that the vendor says it will do. However, the vendor promotes...

Apr 2020
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Physician

Interfacing and Integration

We are able to integrate the systems between hospitals with our immunization registry in the system,...

Apr 2020
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Physician

Functionality and Upgrades

There are some functionalities that are limited on the apps, especially the apps on the phone, but...

Apr 2020
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Physician

Service and Support

The support is very prompt. There are times when support will miss out on being really prompt, but...

Apr 2020
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Physician

Other Observations & Comments

I am not sure whether I would say the vendor's service is proactive. The vendor responds when we...

Apr 2020
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Physician

ROI / Cost (care and feeding)

The product has a good value and is cost effective, and the features that we get for that cost are...

Apr 2020
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Physician

Functionality and Upgrades

The system is not a top-of-the-line EMR, but for the most part, it does what it needs to do as an...

Apr 2020
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Physician

Functionality and Upgrades

eClinicalWorks' system has pretty decent templates for pediatricians. There are a good immunization...

Apr 2020
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Physician

Functionality and Upgrades

The system's immunization record is good, but when that record transfers to the patient portal, the...

Apr 2020
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Physician

Relationship

eClinicalWorks has done a terrible job of supporting us through the COVID-19 situation. I am really...

Apr 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

eClinicalWorks doesn't avoid charging for every little thing. When I had server problems, they...

Apr 2020
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Physician

Functionality and Upgrades

There have been server issues, and the telemedicine solution has been horrible. eClinicalWorks gets...

Apr 2020
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Manager

Functionality and Upgrades

I like the ease of use of eCW's system. Sometimes there are multiple ways to do things, so users can...

Mar 2020
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Manager

Relationship

Some of the add-on components, like Kiosk, are not as robust or as good as some third-party vendors'...

Mar 2020
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COO

Service and Support

eClinicalWorks' chat support works great, but the agents don’t know anything, so the phone support...

Feb 2020
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COO

Functionality and Upgrades

We like the scribe functionality in the system. The doctors can just dictate whatever they want from...

Feb 2020
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COO

Functionality and Upgrades

We would like to see a better referral system from the product. The current referral system is king...

Feb 2020
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COO

Relationship

I have never talked to any eClinicalWorks executives.

Feb 2020
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Physician

Implementation and Training

The system is functional, but I wasn't very impressed with the training. The vendor wasn't really...

Jan 2020
 Helpful

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Physician

Functionality and Upgrades

The system works well, and we don't often integrate with other systems. One of the things that...

Jan 2020
 Helpful

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Physician

Functionality and Upgrades

If the decision to buy the system again were up to me, I wouldn't have any objection to...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

I haven't used any other system, so I really can’t compare eClinicalWorks’ system to anything. I...

Jan 2020
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Manager

Technology

We are still getting comfortable with the system. It definitely has a lot of glitches. There are...

Jan 2020
 Helpful

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Manager

Relationship

eClinicalWorks tries to keep their promises, and they are open to us letting them know what is going...

Jan 2020
 Helpful

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Manager

Other Observations & Comments

eCW nickel-and-dimes us. We haven't had any upgrades yet, but our implementation was pretty darn...

Jan 2020
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Manager

Functionality and Upgrades

There is a learning curve with the system, but it isn’t too bad. I would like there to be fewer clicks....

Jan 2020
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Manager

Technology

eCW seems to constantly be innovating, but I feel that they get ahead of themselves. That is why...

Jan 2020
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Manager

ROI / Cost (care and feeding)

I think we are getting our money’s worth with eClinicalWorks. I don't think the system is that expensive....

Jan 2020
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CMO

Sales and Contracting

With eClinicalWorks, the issue with keeping promises is more that they are building on a product...

Dec 2019
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CMO

Implementation and Training

eClinicalWorks provides upgrades, and the implementation is through a middleman. We are in a group...

Dec 2019
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CMO

Service and Support

eClinicalWorks is difficult to access. We have to open a ticket and then wait for a response. It is...

Dec 2019
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CMO

Functionality and Upgrades

This is probably not unique, but with eClinicalWorks' software, we are dealing with a product that...

Dec 2019
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CMO

Sales and Contracting

For eClinicalWorks, the basics are fine. The promise of new things and the new add-ons that the...

Dec 2019
 Helpful

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CMO

Functionality and Upgrades

With upgrades, eClinicalWorks rolls out a new product, and someone comes and gives a training or...

Dec 2019
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Manager

ROI / Cost (care and feeding)

We do feel nickel-and-dimed. We have to pay for any of the bells and whistles in the EMR.

Dec 2019
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Manager

Service and Support

The system is very user friendly, and the online help is very effective. eClinicalWorks created...

Dec 2019
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CEO/President

Technology

eCW has made a variety of minor adjustments to versions. We happen to have an in-office server and...

Nov 2019
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CEO/President

Future Outlook

I go to the national convention because we really have to stay on top of how systems are developing....

Nov 2019
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CEO/President

Service and Support

We stumble over a lot of little things with eCW. For instance, there is a state law that eCW knew...

Nov 2019
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