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eClinicalWorks EHR/PM - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Relationship

Except when eClinicalWorks sends emails asking us to answer questions about this or that, I never...

Jan 2026
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(0)
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Manager

Relationship, Value

Some parts work with integration, but others took me forever to figure out for MIPS. We pay money...

Jan 2026
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(0)
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Manager

Relationship

When eClinicalWorks decides to look at something, there doesn't seem to be a project manager...

Jan 2026
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(0)
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Manager

Culture

The practice management stuff is where I felt a bait-and-switch sales pitch. We have always been out...

Jan 2026
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Manager

Relationship

eClinicalWorks’ service is horrible, and that scares me because there is only one person I can...

Jan 2026
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(0)
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Manager

Loyalty, Value

Our provider is too cheap to look at another EHR, even though eClinicalWorks tends to...

Jan 2026
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Manager

Product, Value

I'm very nervous about the web version. I have been playing around with a piece, and eClinicalWorks...

Jan 2026
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Manager

Value

We are nickel-and-dimed for everything. I'm always looking for ways to work around charges. There...

Jan 2026
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Nurse

Relationship

There is someone at eClinicalWorks that we can reach out to who oversees the nursing aspect, and...

Nov 2025
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(0)
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Nurse

Operations

We do get training from eClinicalWorks, and they send out release notes with upgrades.

Nov 2025
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Physician

Relationship, Product

I have used multiple EHRs, and eClinicalWorks' system is the one I have been using for the longest...

Oct 2025
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(0)
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Physician

Loyalty

I think my satisfaction might go down because more and more AI scribe applications are available....

Oct 2025
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Manager

Loyalty

The solution doesn’t interact very well with end users. Whenever doctors go in to do their reports...

Sep 2025
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Manager

Value

eClinicalWorks likes to charge for everything that they can. eClinicalWorks provides a core system,...

Sep 2025
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Manager

Operations

We had a hell of a time getting set up with the solution. What eClinicalWorks said and what they did...

Sep 2025
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(0)
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Manager

Relationship

It is hard to talk with eClinicalWorks' support people because we just can't understand some of...

Sep 2025
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Manager

Relationship

Our contact at eClinicalWorks talks to us. They can't do much about our issues, but we have talked...

Sep 2025
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(0)
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Physician

Product

The EHR allows the ease of viewing past notes, medical history, and other patient documents. I sense...

Sep 2025
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(0)
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VP/Other Executive

Value

One of our vendors does great because they don't provide a Frankenstein system and cobble together...

Sep 2025
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(0)
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VP/Other Executive

Loyalty, Value

If I had my druthers, I would not pick eClinicalWorks at all. The system is absolutely not part of...

Sep 2025
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VP/Other Executive

Relationship

What doesn't help with the system's usability is that the support and account management resources...

Sep 2025
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(0)
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VP/Other Executive

Loyalty, Relationship, Value

I don't see why I would put in that investment of time, energy, money, and effort for a platform...

Sep 2025
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(0)
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VP/Other Executive

Product

I know eClinicalWorks has been touting their AI, but what company hasn't been doing that these days?...

Sep 2025
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(0)
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Manager

Product

The patient portal is very rudimentary, and when a lot of patients are used to another vendor’s...

Sep 2025
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Manager

Relationship

I hate eClinicalWorks' support. One thing that really bugs me is that the people from eClinicalWorks...

Sep 2025
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(0)
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Manager

Product

I have had an issue with the system's portal for a really long time, and the vendor has never fixed...

Sep 2025
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(0)
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Manager

Culture, Relationship

We meet with our eClinicalWorks account manager, but I am not sure how much they really tell us...

Sep 2025
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(0)
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Manager

Culture, Product

eClinicalWorks tries to deliver new technology that we don't necessarily use. They wanted us to...

Sep 2025
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(0)
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Physician

Product

Overall, I'm happy with eClinicalWorks. I like their product. They update it regularly, and they...

Jun 2025
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(0)
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Physician

Loyalty, Product

I have used other solutions before, but they were awful, and I didn’t like them at all, so I don’t...

Jun 2025
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Physician

Relationship

I'm not a big fan of eClinicalWorks’ customer service. Their TS people are just sometimes hard to...

Jun 2025
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(0)
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Physician

Value

I feel like eClinicalWorks nickel-and-dimes us quite a bit. We have whatever the amount is to use...

Jun 2025
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(0)
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CEO/President

Loyalty, Product

There are some future enhancements that are coming out and that will need to be done before...

Apr 2025
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(0)
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CEO/President

Operations

eClinicalWorks' upgrades are good. The implementation was awful. That was partly our fault. There...

Apr 2025
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(0)
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CEO/President

Relationship

eClinicalWorks could streamline solving our problems a little. I have to do a workaround and say...

Apr 2025
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(0)
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CEO/President

Culture, Relationship

eClinicalWorks does not keep all their promises. None of the vendors do. eClinicalWorks will tell us...

Apr 2025
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(0)
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CEO/President

Operations

The training and support with eClinicalWorks are good. Also, with eClinicalWorks' EHR, we interface...

Apr 2025
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(0)
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Analyst/Coordinator

Relationship

For the most part, eClinicalWorks keeps all their promises. Our variety of tech issues tends to span...

Feb 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

I use eClinicalWorks EHR/PM a lot for my day-to-day work. I use it for medical records, outgoing...

Feb 2025
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(0)
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Analyst/Coordinator

Operations, Product

eClinicalWorks EHR/PM is not very intuitive, and there is a learning curve to get into it. When I...

Feb 2025
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(0)
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Analyst/Coordinator

Relationship, Operations, Product

We had an update not too long ago, and figuring out where to find certain things and different tasks...

Feb 2025
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(0)
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Analyst/Coordinator

Relationship

From a tech support perspective, eClinicalWorks EHR/PM can be a little tough sometimes just because...

Feb 2025
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