eClinicalWorks EHR/PM - Small Practices
Filtered view: All
Subject Expert
Aaron Gleave
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
The system isn't working for our environment, so we will not be keeping it. I could not recommend...
Login or Create an Account to see details.
Any vendor that decides to offshore their support team is going to get a low score from me. I am all...
Login or Create an Account to see details.
The support people are very helpful. They are timely. My problem is that I cannot understand them. I...
Login or Create an Account to see details.
eClinicalWorks has a better billing solution than our previous vendor. I feel like I have more...
Login or Create an Account to see details.
One of the biggest complaints that I have with the system is that it is very difficult to find...
Login or Create an Account to see details.
We have changed EHR/PM vendors several times over the past several years. I don't want to change...
Login or Create an Account to see details.
I don't deal directly with eClinicalWorks. We just send cases to them, and it takes them a while to...
Login or Create an Account to see details.
We didn’t have hands-on training; most of the training was a PowerPoint experience from our...
Login or Create an Account to see details.
I am disappointed in eClinicalWorks. I talk to managers and see people that are trained on the...
Login or Create an Account to see details.
My providers are not happy. They cannot seem to do what they did before. They cannot utilize the...
Login or Create an Account to see details.
The vendor executives are involved when we need them. We have various supervisors and account...
Login or Create an Account to see details.
We recently had a terrible upgrade to the system. eClinicalWorks has no good way of notifying...
Login or Create an Account to see details.
The vendor has really good training mechanisms. They can provide an actual trainer, webinars, or...
Login or Create an Account to see details.
The vendor struggles in that they don’t test and understand each office’s workflow when adding new...
Login or Create an Account to see details.
On the vendor's website, there is an idea area where we can put in features we want in future...
Login or Create an Account to see details.
The vendor is very up front with their costs. There are definitely a lot of costs that are per use...
Login or Create an Account to see details.
There is always room for improvement on the product, but it is specialty friendly, and that is one...
Login or Create an Account to see details.
Many users of other products don't know how much those products cost per user. However,...
Login or Create an Account to see details.
If we were starting over, we would probably do more research as to what is on the market....
Login or Create an Account to see details.
Whenever we have updates on the system, we run into a lot of IT issues and changes that aren’t...
Login or Create an Account to see details.
The vendor doesn’t really train at all after the initial high-level training. The vendor usually...
Login or Create an Account to see details.
The system doesn’t have some interfacing capabilities. The system is a little strict. Having...
Login or Create an Account to see details.
The system is very complicated. The system allows us to do so many things in multiple ways, but it...
Login or Create an Account to see details.
The vendor's support team is very responsive, but they tend to be more interested in closing tickets...
Login or Create an Account to see details.
The vendor overcharges for everything. That would be okay if the quality were in the product, but...
Login or Create an Account to see details.
eClinicalWorks has put up roadblocks and has not delivered when we have needed to get information...
Login or Create an Account to see details.
We have not had unexpected costs with eClinicalWorks, and the system is not very expensive. We...
Login or Create an Account to see details.
We get most of what we need from eClinicalWorks. We don't have the highest expectations, but...
Login or Create an Account to see details.
eClinicalWorks does not do great in terms of support, and they are certainly not proactive. The...
Login or Create an Account to see details.
The vendor's project managers are overseas and difficult to deal with or even reach in most cases....
Login or Create an Account to see details.
The solution is pretty easy to use. Our providers like the system.
Login or Create an Account to see details.
The initial and ongoing training could be better if the vendor integrated a help system that could...
Login or Create an Account to see details.
We don't get any support from the vendor. They overpromise and underdeliver. They are very difficult...
Login or Create an Account to see details.
Everything works as advertised except for the web-based version; the vendor has not delivered that...
Login or Create an Account to see details.
Things with eClinicalWorks are not going very well. When we submit a ticket to support, we get a...
Login or Create an Account to see details.
We spend a lot of time on the phone with the vendor, but we have a staff shortage at our...
Login or Create an Account to see details.
The vendor has ongoing training, and they make it available to us. They charge for some training,...
Login or Create an Account to see details.
The vendor is trying to put out new integrations and things, but they are failing in the...
Login or Create an Account to see details.
It is hard to talk to any of the vendor's support people in real time when we have an issue. That is...
Login or Create an Account to see details.
The vendor has never asked us how they could improve or what they could do for us. They just do...
Login or Create an Account to see details.
We can't import things into the system, including medication lists. A few years ago, we could just...
Login or Create an Account to see details.
eClinicalWorks' system is part of our long-term plans but not by choice. I can't afford to change...
Login or Create an Account to see details.
The vendor presents upgrade features, but they never appear. The vendor makes it look like something...
Login or Create an Account to see details.
There are additional charges for a number of features. There is a bias toward big practices. The...
Login or Create an Account to see details.
The vendor has taken away all or most of the free training, and they have made it so hard to...
Login or Create an Account to see details.
The medication list is critical. I want to be able to send that home with the patient. The visit...
Login or Create an Account to see details.
The vendor could not care less about the end-user experience. I see eClinicalWorks' product as an...
Login or Create an Account to see details.
The vendor’s support is overseas. There is a communication barrier both ways. The phone and web...
Login or Create an Account to see details.
eClinicalWorks doesn’t take a lot of responsibility for issues, and we always get the least trained...
Login or Create an Account to see details.
eClinicalWorks has a whole series of reports that can be generated, but we have to pay additional...
Login or Create an Account to see details.
I get a lot of complaints from providers about eClinicalWorks' system. Ever since the recent...
Login or Create an Account to see details.
The main complaints we get around eClinicalWorks' system are from providers wishing things would...
Login or Create an Account to see details.
I have no reason to complain about eCW’s support, and the system is user friendly. It seems to get...
Login or Create an Account to see details.
When a provider needs unlocked notes to identify accounts, I wish there were an easier way to get...
Login or Create an Account to see details.
We like eClinicalWorks’ integrations with the clearinghouse, practice management, and billing...
Login or Create an Account to see details.
Our experience with eClinicalWorks has been okay. Every EHR has its pluses and minuses, so there are...
Login or Create an Account to see details.
There are a lot of features in other EMRs that I wish eClinicalWorks had. Number one is the patient...
Login or Create an Account to see details.
eClinicalWorks’ practice management and EMR are very segregated. It would really be great if they...
Login or Create an Account to see details.
eClinicalWorks is okay to work with. I have had worse vendors, so eClinicalWorks is fine. I don’t...
Login or Create an Account to see details.
When we put in a ticket with eClinicalWorks, sometimes we have to wait for someone to call us back....
Login or Create an Account to see details.
The fact that eClinicalWorks' practice management and EHR sides are integrated works well for our...
Login or Create an Account to see details.
One of our providers thinks that the solution requires too many clicks. That is true with most EHRs...
Login or Create an Account to see details.
We seem to have the option to use eClinicalWorks' solution to do electronic referrals with other...
Login or Create an Account to see details.
I appreciate the support that I receive from eClinicalWorks. They are very responsive when we call...
Login or Create an Account to see details.
One downside of the system is that there are two versions of it. There is an installed version and a...
Login or Create an Account to see details.
We recently inquired about getting a certain interface from the vendor. eClinicalWorks can provide...
Login or Create an Account to see details.
When we were looking at the solutions on the market, we found that eClinicalWorks' solution had all...
Login or Create an Account to see details.
We have been with eClinicalWorks for a really long time, and we are at the point where we are...
Login or Create an Account to see details.
There are lots of unexpected costs around buying software to fill gaps. I am potentially looking for...
Login or Create an Account to see details.
It can sometimes be difficult for a trainer to show us something. When we have done one-on-one...
Login or Create an Account to see details.
I got a lot of people signed up on the eClinicalWorks system in the early days. I don't refer...
Login or Create an Account to see details.
The first line of technical support is not very good. When the tier-one people tell me something...
Login or Create an Account to see details.
The vendor needs to focus on their dashboards and reporting. I am disappointed because I...
Login or Create an Account to see details.
I would probably choose this product again. Costs are important to our office, and eClinicalWorks'...
Login or Create an Account to see details.
eClinicalWorks always notifies me when there is going to be an upgrade, so their upgrades don't...
Login or Create an Account to see details.
eClinicalWorks is willing to work with us. We asked them about something new, and they were prompt...
Login or Create an Account to see details.
The vendor says that they are working on future additions to make the solution's features more...
Login or Create an Account to see details.
eClinicalWorks' system is not very user friendly, so it is difficult to train on. Compared to other...
Login or Create an Account to see details.
When eClinicalWorks implements upgrades, the upgrades cause problems that weren't there before, or...
Login or Create an Account to see details.
I have trouble with eClinicalWorks' support. We go from one person to the next. The support people...
Login or Create an Account to see details.
With this system, I really don’t like that we can override the text fonts and drop-down fields. From...
Login or Create an Account to see details.
Other EHRs might be better for what we do in our organization. Before we would buy this system...
Login or Create an Account to see details.
Someone on the vendor’s team created a canned report for us that I had a question about. I contacted...
Login or Create an Account to see details.
If we add different things, eClinicalWorks will charge for them. That is where the payments come...
Login or Create an Account to see details.
eClinicalWorks' system is user friendly from one situation to the next.
Login or Create an Account to see details.
If we call eClinicalWorks, most of the time, they call us back quickly to get us a resolution. I...
Login or Create an Account to see details.
I would like to see improvements with the product's speed, but the issue is probably on our end....
Login or Create an Account to see details.
eClinicalWorks has not done a very good job. They have gotten into a lot of trouble with patient...
Login or Create an Account to see details.
We did one of eClinicalWorks' upgrades this year, and we nearly went out of business. I am fond of...
Login or Create an Account to see details.
eClinicalWorks made an error that caused a major problem for us. I started complaining to them...
Login or Create an Account to see details.
The solution has a mapping problem that doesn't allow us to prescribe 5 mg of a generic drug. The...
Login or Create an Account to see details.
eClinicalWorks didn't nickel-and-dime us for years, but they have been nickel-and-diming us a lot...
Login or Create an Account to see details.
Preferences