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Thank you !

Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


eClinicalWorks EHR/PM - Small Practices Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

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User Commentary

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Manager

Sales and Contracting

When it comes to nickel-and-diming, I think about certain reports. We have a viewer for those...

Nov 2020
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Manager

Implementation and Training

It seems like there are a lot of bugs when we first do an upgrade. As far as training goes, the...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I would just like the system to identify patients. I could put them in a different category a little......

Nov 2020
(0)
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Manager

Functionality and Upgrades

Ease of use is important. There are parts of eClinicalWorks that aren't easy to use. There are so...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

With eClinicalWorks, almost everything that is new comes with an extra charge. The vendor didn't do......

Oct 2020
(0)
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Manager

Functionality and Upgrades

I feel like we have gone backward with some things. We used to have an EKG program that was...

Oct 2020
(0)
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Manager

Service and Support

I get very frustrated with eClinicalWorks sometimes. During COVID-19. they have had their...

Oct 2020
(0)
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Manager

Relationship

eClinicalWorks' executives will get involved if needed. The vendor has something called eCWIdeas. If......

Oct 2020
(0)
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Manager

Functionality and Upgrades

Our problem with eClinicalWorks' system is that we have been on it too long. We have years' worth of......

Oct 2020
(0)
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Manager

Other Observations & Comments

We have had interoperability issues. Our providers miss a lot of steps. I have heard providers...

Oct 2020
(0)
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Manager

Other Observations & Comments

I am not really sure whether the issue is just our applications team, but we have had to build in...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I am not sure whether I would buy the solution again; I might want to look into other EHRs. We are......

Oct 2020
(0)
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Manager

Other Observations & Comments

The last upgrade we had was a surprise. We have an applications team specifically for...

Oct 2020
(0)
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Manager

Other Observations & Comments

Our in-house applications people do the training. I haven't had many interactions with the...

Oct 2020
(0)
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Manager

Service and Support

During the COVID-19 crisis, our business with the vendor has been normal. I haven’t seen any...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We aren’t using any of the additional options that eClinicalWorks has for the add-on dashboards. The......

Oct 2020
(0)
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Manager

Other Observations & Comments

The vendor doesn’t necessarily keep all of their promises. They have good intentions with some of...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Whenever we do upgrades, there are always bugs that end up shutting down the system. We are...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor could improve by having more support when we are upgrading. We are on our own with all of......

Oct 2020
(0)
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Manager

Functionality and Upgrades

Our end users find the system to be very easy to use. We are really happy with the ease of use of...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There are lot of HEDIS things and gaps in care that I would like the vendor to help us with. The...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The vendor’s new products that we have implemented have not worked at all. The products don’t pull......

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have received our money’s worth. We have problems, but at the end of the day, the system is worth......

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would tell others that the system is very user friendly. We can easily grasp the concepts and...

Oct 2020
(0)
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CFO

Functionality and Upgrades

eClinicalWorks' system is part of our long-term plans because it is our EMR and billing system....

Aug 2020
(0)
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CFO

ROI / Cost (care and feeding)

No one keeps all of their promises. I would have to say that eClinicalWorks doesn't keep all their......

Aug 2020
(0)
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CFO

Implementation and Training

There isn't really any ongoing training because the big training happens when we implement the...

Aug 2020
(0)
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CFO

Sales and Contracting

eClinicalWorks' system is just a big EMR. Vendors always promise the world when they try to sell...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

eClinicalWorks' system makes it hard for us to be efficient when seeing our patients as well as when......

Jul 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We have a lot of issues with the integration between CommonWell, Carequality, and another network.

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

The biggest outcome that I have found is having the incredible support that eCW provides. Whenever......

Jul 2020
(0)
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Analyst/Coordinator

Implementation and Training

I wouldn't say that the vendor nickel-and-dimes us. We recently requested additional optimization...

Jul 2020
(0)
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Analyst/Coordinator

Sales and Contracting

When we set up our initial contract, a certain number of providers were written in. Since then,...

Jul 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

We have an interface with our registry and lab products. The system integrates well. We don't have......

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

My expectation is that the vendor provides a service and an EMR as contracted without any problems.......

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We decided to transition to the vendor's product awhile ago, and we have no regrets. We are...

Jul 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One of the most important things for eClinicalWorks to focus on is the end-user experience and...

Jul 2020
(0)
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CEO/President

Functionality and Upgrades

The vendor is pretty responsive to specific requests. But some of the requests are because the...

Jun 2020
(0)
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CEO/President

Implementation and Training

The ease of use depends on the person using the system. The vendor has plenty of training, and if...

Jun 2020
(0)
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CEO/President

Functionality and Upgrades

My feedback on the system improves each year, and so much of that has to do with the fact that we...

Jun 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

I can get in on other platforms now much more easily than I could before. It is very easy for me to......

Jun 2020
(0)
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Director

Functionality and Upgrades

eClinicalWorks is a very piecemeal and disjointed product. We have the core eClinicalWorks product,......

Jun 2020
(0)
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Director

Relationship

I really want to leave eClinicalWorks because they acted in bad faith, which was what exposed them......

Jun 2020
(0)
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Director

Functionality and Upgrades

We are not happy customers. I think eClinicalWorks leaves a lot to be desired. Having the product is......

Jun 2020
(0)
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Director

Technology

I think eClinicalWorks is maybe 10 years behind their competition for a myriad of reasons. They lack......

Jun 2020
(0)
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Director

Relationship

Our dissatisfaction is across the board with the EHR and PM sides of the eClinicalWorks product. I......

Jun 2020
(0)
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Director

Interfacing and Integration

eClinicalWorks is very restrictive with third-party vendors. They don't play ball. They have their......

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

On the off chance that eClinicalWorks lets us use a third-party vendor with their system, they have......

Jun 2020
(0)
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Director

Service and Support

We had an account manager who basically botched everything that we were trying to do with add-ons...

Jun 2020
(0)
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Director

Functionality and Upgrades

I have been trying to make a case to leave eClinicalWorks behind. Documenting gripes or issues that......

Jun 2020
(0)
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Physician

Interfacing and Integration

I would give the system a low rating for supporting our integration goals. We have to pay for...

May 2020
(0)
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Physician

Functionality and Upgrades

The system has too many windows to open up. Every time we have to do something, we have to open up......

May 2020
(0)
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Physician

Service and Support

I would give eCW a low rating for the quality of their support. Different people tell us different......

May 2020
(0)
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Physician

Other Observations & Comments

I think our satisfaction with the system will stay the same over the next year. I don’t think there......

May 2020
(0)
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Physician

Lessons Learned

I saw an article comparing EMRs to different software systems out there. On a scale of 1–10,...

May 2020
(0)
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Physician

Other Observations & Comments

Getting the system wasn’t my decision the first time around, but if the decision were up to me, I...

May 2020
(0)
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Physician

Relationship

eCW has not been keeping all their promises because they just have so many promises to keep.

May 2020
(0)
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Physician

Functionality and Upgrades

I would give the system a low rating for upgrades. We recently had a patch, and our whole system got......

May 2020
(0)
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Physician

Implementation and Training

We don’t get any training from eCW. Everything is webinars. If we want more training, we have to pay......

May 2020
(0)
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Manager

Service and Support

The vendor has reduced their fees for telehealth visits during the COVID-19 outbreak. With each...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We have a lot of working parts in our practice, so it is a positive of the system that we are able......

Apr 2020
(0)
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Manager

Service and Support

When working with the vendor, they are always responsive. The vendor staffs a lot of people from...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Sometimes the vendor rolls out upgrades that may not have been fully vetted in a live setting. Then......

Apr 2020
(0)
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Manager

Interfacing and Integration

The vendor has built the ability for other health information systems to connect to our system, but......

Apr 2020
(0)
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Manager

Relationship

The vendor is very proactive. They get on things right away. The product is user friendly and really......

Apr 2020
(0)
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Physician

Other Observations & Comments

There are bells and whistles, and the vendor obviously nickels-and-dimes for those things, but the......

Apr 2020
(0)
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Physician

Functionality and Upgrades

When there is something new, eClinicalWorks provides everything needed on the website. They have...

Apr 2020
(0)
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Physician

Implementation and Training

It is challenging to implement a new feature on our EMR because we often have to do our own work. It......

Apr 2020
(0)
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Physician

Functionality and Upgrades

The EMR does pretty much everything that the vendor says it will do. However, the vendor promotes...

Apr 2020
(0)
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Physician

Interfacing and Integration

We are able to integrate the systems between hospitals with our immunization registry in the system,......

Apr 2020
(0)
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Physician

Functionality and Upgrades

There are some functionalities that are limited on the apps, especially the apps on the phone, but......

Apr 2020
(0)
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Physician

Service and Support

The support is very prompt. There are times when support will miss out on being really prompt, but......

Apr 2020
(0)
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Physician

Other Observations & Comments

I am not sure whether I would say the vendor's service is proactive. The vendor responds when we...

Apr 2020
(0)
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Physician

ROI / Cost (care and feeding)

The product has a good value and is cost effective, and the features that we get for that cost are......

Apr 2020
(0)
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Physician

Functionality and Upgrades

The system is not a top-of-the-line EMR, but for the most part, it does what it needs to do as an...

Apr 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

eClinicalWorks' system has pretty decent templates for pediatricians. There are a good immunization......

Apr 2020
(0)
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Physician

Functionality and Upgrades

The system's immunization record is good, but when that record transfers to the patient portal, the......

Apr 2020
(0)
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Physician

Relationship

eClinicalWorks has done a terrible job of supporting us through the COVID-19 situation. I am really......

Apr 2020
(0)
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Physician

ROI / Cost (care and feeding)

eClinicalWorks doesn't avoid charging for every little thing. When I had server problems, they...

Apr 2020
(0)
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Physician

Functionality and Upgrades

There have been server issues, and the telemedicine solution has been horrible. eClinicalWorks gets......

Apr 2020
(0)
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Manager

Functionality and Upgrades

I like the ease of use of eCW's system. Sometimes there are multiple ways to do things, so users can......

Mar 2020
(0)
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Manager

Relationship

Some of the add-on components, like Kiosk, are not as robust or as good as some third-party vendors'......

Mar 2020
(0)
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COO

Service and Support

eClinicalWorks' chat support works great, but the agents don’t know anything, so the phone support......

Feb 2020
(0)
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COO

Functionality and Upgrades

We like the scribe functionality in the system. The doctors can just dictate whatever they want from......

Feb 2020
(0)
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COO

Functionality and Upgrades

We would like to see a better referral system from the product. The current referral system is king......

Feb 2020
(0)
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COO

Relationship

I have never talked to any eClinicalWorks executives.

Feb 2020
(0)
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Physician

Implementation and Training

The system is functional, but I wasn't very impressed with the training. The vendor wasn't really...

Jan 2020
(0)
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Physician

Functionality and Upgrades

The system works well, and we don't often integrate with other systems. One of the things that...

Jan 2020
(0)
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Physician

Functionality and Upgrades

If the decision to buy the system again were up to me, I wouldn't have any objection to...

Jan 2020
(0)
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