eClinicalWorks EHR/PM - Small Practices
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Subject Expert
Jake Ray
Research Director
Commentary Summary
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User Commentary
Relationship, Operations, Product
The best I can say about eCW is that they are consistently inconsistent. There doesn't seem to be...
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Culture, Relationship, Value
We have paid for the software, but we also pay for secondary support from a third party because...
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Operations, Product
Our end users like that eCW's product looks simple and that they can figure their way through...
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Product
There are some things that we find within the software that are like shortcuts. However, those can...
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Culture, Value
If we do anything, eCW is going to charge us, and it is not a cheap charge. Anytime we have a...
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Product, Value
I have several lab interfaces, and they don't tie together with eCW's system. There are a lot of...
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Relationship
I have to pay a third party for support because I only have one person that I deal with directly...
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Value
We don’t feel that we are getting our money's worth based on all the money we invested originally in...
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Operations
eClinicalWorks has a lot of training available, but users have to have the initiative to actually...
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Product
The system has new functionalities that were added to the product, but some of those functionalities...
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Product
eClinicalWorks EHR has a lot of visions and functionalities, and it surprises me how their system is...
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Relationship
We can get in touch with the vendor's executives at any time.
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Relationship, Operations, Product
My biggest frustration with the vendor has been the way they standardize upgrades following national...
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Product, Product, Value, Value
The number of bugs in the system that affect patient safety is concerning. On average, I would say...
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Relationship, Relationship, Operations, Operations
eClinicalWorks' project management is poor. The vendor is quick to take our money and make promises,...
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Relationship, Relationship
Our strategic account manager changes at least once a year. Some of our managers have been good at...
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Relationship, Relationship
The vendor's technical support is growing increasingly poor. The system has obvious bugs that aren't...
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Relationship
The biggest problem I have with eCW, and other EHR vendors are no different, is that it is difficult...
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Product
We have been very pleased with the eClinicalWorks EHR; it is a really good system. For a bigger...
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Relationship
eClinicalWorks' system is overhyped. The vendor promises the world and delivers a field. The vendor...
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Product, Value
eClinicalWorks' system should detect whether a user is headed to pay a patient’s co-pay. We had a...
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Loyalty
Overall, eClinicalWorks' system is a good, basic product. It is very customizable, so the program is...
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Relationship
eClinicalWorks needs to really focus on their corporate integrity and moral compass. They will...
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Relationship
eClinicalWorks needs to spend a lot more time on their support portal to make it easier for people...
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Loyalty
I think eClinicalWorks is going to have some things fixed with the new version of the product. I am...
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Loyalty, Product
I am on a specific registry for my specialty, and there were a couple of things that were not...
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Relationship
eClinicalWorks keeps their promises for the most part, but there is one thing that I have been...
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Relationship
The big things that the vendor needs to fix are their overall system and their customer service. The...
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Product
It is our facility’s strategic decision to limit functionalities. That is not ideal. We have a...
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Loyalty
If we had a blank slate and could buy any EMR out there, we would go back to our previous system...
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Culture
There is a discontinuity at eClinicalWorks between the salespeople and everybody else. When we see...
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Loyalty, Value
Being price competitive is what really set eClinicalWorks apart when we chose them. The vendor's RCM...
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Loyalty, Product
We have some customizable things with the eClinicalWorks EHR. There are some quirky things with it....
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Product
In a certain module, there are not a lot of things that are preloaded, so if we want to work with...
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Operations
eClinicalWorks charges through the nose for training, and the people who do the training barely know...
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Culture, Loyalty, Product
eClinicalWorks says the product can integrate with things, but it can't; the product is very...
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Relationship
Every few weeks, a glitch happens, or the platform breaks, and we have to go to the support team....
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Product
Every few days, people come to me to figure out what has to be done in the platform because it is...
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Loyalty, Relationship
When eClinicalWorks shares their vision, they seem to use a lot of empty words. At a recent...
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Relationship
eClinicalWorks is not proactive at all. They are very reactive. The support team is terrible; they...
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Culture, Relationship, Product
We have been a little gun shy about upgrading because we have been burned before. When we have...
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Loyalty, Relationship, Value
I would never buy the product again. eClinicalWorks has a very low-quality, bottom-of-the-barrel...
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Relationship, Operations
eClinicalWorks doesn’t seem to know their own product. The vendor sends people in to do...
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Product
For the most part, the product has been helpful compared to what we had before. With eClinicalWorks'...
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Relationship
A lot of eClinicalWorks’ support people are in India, and most of the time, we can't understand a...
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Product
There is too much information in the EHR’s desktop space. It is very busy looking, and we don't...
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Product
When it comes to upgrades, one thing is fixed, and it breaks two other things. eCW never really...
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Culture
The vendor is better at keeping promises than they used to be. They used to sell products way ahead...
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Product
Lately, there are a lot of glitches in the product, and people cannot log in. It would be nice if we...
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Operations, Product
This product is not the best, but it is okay. I do like it. I have gotten accustomed to it. Our end...
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Loyalty, Product
With any technology, there are going to be hiccups, and I understand that. The product helps my...
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Relationship
The vendor tries to keep their promises, but they don't necessarily do so in a reasonable time...
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Loyalty
This product is probably not the right EHR for a small practice. There are definitely other EHRs out...
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Product, Value
Overall, the product does what it is advertised to do. It does a fairly good job. There are...
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Relationship, Operations
The implementation was not super smooth. The vendor's support is also definitely lacking. It takes a...
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Value
eClinicalWorks beats everyone when it comes to pricing. Their system is the cheapest or most...
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Product
eClinicalWorks is very slow to move forward with new features compared to the rest of the industry....
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Operations
eClinicalWorks did provide us with some good workflow items that we could print out and tangibly...
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Operations
The product works really well. It seems to be geared more toward the multiprovider and multipractice...
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Loyalty, Operations
There were so many different options and different ways to do things in any given situation in...
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Relationship
eClinicalWorks has a chain of command. We have to reach out to a person, and then they have to reach...
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Culture, Value
We did get a bit of a shocking bill in relation to eClinicalWorks’ messenger. The vendor charges per...
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Operations, Product, Value
The transition to eClinicalWorks’ system has been challenging for us. The way that physicians...
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Product
There are some major issues with our terminal server now that we are all on eClinicalWorks’ system,...
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Operations
The expertise of the vendor’s trainer was much more on the office side of things, so that person’s...
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Value
If I were given the opportunity to shop around, I would. I would use KLAS' research to make that...
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Product
The system has a fair amount of customization capabilities for individual users. We can have our own...
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Culture, Relationship
I have been seeing a downward trend in the vendor's support and in the responsiveness of the project...
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Relationship, Value
eClinicalWorks tends to not prioritize any of their smaller practices. The vendor is not making as...
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Relationship
The quality of the vendor's technical support varies from technician to technician. That is very...
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Relationship
There are a lot of support tickets that are still open and unresolved, and it has been challenging...
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Product
The system's fax capabilities have been limiting to us. We send a lot of reports, and the faxing...
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Loyalty, Operations
Our goal was to get everyone on the same system, and eClinicalWorks' system seemed like our best...
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Relationship
The vendor's customer service is abysmal, and every process in the platform is manual and tedious....
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Relationship, Product
Absolutely nothing comes to mind in terms of the vendor's biggest strength. eClinicalWorks and their...
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Loyalty, Product
eClinicalWorks is easily the worst EHR vendor. The healthcare industry would be much better off if...
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Relationship, Product
A few months ago, eCW pushed out a software update that completely broke the system, rendering it...
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Value
If I were talking to a peer who was considering purchasing the system, I would tell them to avoid it...
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Loyalty, Relationship
eClinicalWorks has a horrible tech support team filled with incompetent personnel who cannot keep...
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Product
eClinicalWorks' EHR is the absolute worst EHR I have ever used. It is unstable. The platform is very...
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Relationship
The great user interface and design are undermined by terrible support people, poor training, and...
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Product, Value
We pay for the prescription module, but the module has never worked well. We have horrible problems...
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Operations
The problem when we bring on new people is that we use a different version on our server, and all of...
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Product
I like that the system is incredibly flexible in how we do things. We can have one task that can be...
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Culture
eClinicalWorks does glitzy, big sales on the product, but we have to tell the vendor that the system...
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Culture, Value
We get a monthly bill, and eClinicalWorks hasn't added any new things on lately. We pay extra for...
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Loyalty
eClinicalWorks came out with a promising new tool, but we will have to work very hard to get it...
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Loyalty, Product
We have had a server for many years, but there are more and more security issues and concerns, so we...
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