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eClinicalWorks EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
With this system, I really don’t like that we can override the text fonts and drop-down fields. From...
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Manager
Other EHRs might be better for what we do in our organization. Before we would buy this system...
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Manager
Someone on the vendor’s team created a canned report for us that I had a question about. I contacted...
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Manager
If we add different things, eClinicalWorks will charge for them. That is where the payments come...
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Manager
eClinicalWorks' system is user friendly from one situation to the next.
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Manager
If we call eClinicalWorks, most of the time, they call us back quickly to get us a resolution. I...
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Manager
I would like to see improvements with the product's speed, but the issue is probably on our end....
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Manager
eClinicalWorks has not done a very good job. They have gotten into a lot of trouble with patient...
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Manager
We did one of eClinicalWorks' upgrades this year, and we nearly went out of business. I am fond of...
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Manager
eClinicalWorks made an error that caused a major problem for us. I started complaining to them...
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Manager
The solution has a mapping problem that doesn't allow us to prescribe 5 mg of a generic drug. The...
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Manager
eClinicalWorks didn't nickel-and-dime us for years, but they have been nickel-and-diming us a lot...
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CEO/President
I think that eClinicalWorks pioneered the concept of this system and developed a huge customer base...
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CEO/President
This system is terrible. It falls short in everything. The solution is antiquated. The vendor keeps...
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CEO/President
One of the most frustrating things about this system is that it is very unstable. It crashes and...
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Physician
eCW changed the online training. We brought in some medical students and asked them to do online...
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Physician
eCW needs to work on their interoperability offering. They started loading a feature to help with...
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Physician
eCW has a lot of products that are fairly new, and they don't necessarily share the cost structure...
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Physician
Over the years, eCW has kept their promises. However, they don't keep those promises immediately....
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Physician
eClinicalWork’s support could always be better. They have found ways for us to communicate with...
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Physician
eCW's executive involvement could improve. I mostly say that because we had a product manager from...
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Physician
I would recommend the system depending on what an organization is looking for. If my friend wants to...
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Physician
Last year, we moved from an in-house solution to a cloud solution that eCW provided. The transition...
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Physician
We have been with eCW for a while, and we have built a lot of customized functionality. The system...
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Manager
We have been with eClinicalWorks for almost a decade, so everybody is used to them. If I were doing...
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Manager
We don’t have too many updates going on with eClinicalWorks. We don’t get notified about what is...
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Manager
When we submit a ticket to eClinicalWorks, we describe what our problem is. If we have more than one...
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Manager
We recently went through an upgrade because the vendor is really pushing folks to move to the new...
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Manager
The vendor's responsiveness to our issues has changed. There have been patient safety issues since...
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Manager
We are accustomed to paying for added features with the vendor. A lot of the time, there is a charge...
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Manager
I always feel like the vendor designs things about 85% of the way to completion, and we never quite...
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Manager
The vendor eventually gets things done, but that may take a long time. I have been working on...
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Manager
When I look at my experience as a whole, I have found the vendor and their systems to be fairly...
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Manager
I don't know how the vendor uses their customer feedback loop or figures things out. Sometimes our...
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Manager
At the user conference, a lot of the presentations are geared toward versions of the product that we...
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Manager
The reason why we went with eClinicalWorks is because there was an incentive with MIPS....
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Manager
eClinicalWorks uses a lot of vendors for support. There's no way to get around paying for things...
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Manager
eClinicalWorks is user friendly. I wish they had more capabilities to track when someone does delete...
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Manager
The training modules are outdated. They have things on there that do not work anymore. For example,...
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Manager
I do have a ticket that's been closed that was never resolved. There was an issue around payments...
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Manager
The search box for patient look up is antiquated and old fashioned. I don’t know why they don’t have...
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Manager
The technical support is terrible. We have to put in a ticket and wait to get a call. The vendor...
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Manager
The road has been drawn out and rocky with eClinicalWorks' system. The physicians decided on it...
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Manager
The biggest drawback is that eClinicalWorks shoves updates at us, and the updates mess everything...
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Manager
eClinicalWorks nickel-and-dimes us big time. When we get an upgrade that messes something up, we...
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Manager
The integration isn't quite there. We take a lot of pictures, and we can download the pictures into...
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Manager
eClinicalWorks hasn't really done anything with new technology. My feelings on the system are going...
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CNO
In terms of technology, eClinicalWorks is looking at different things that would be good functions...
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CNO
The vendor did an upgrade and didn't tell us that they were doing it. None of us authorized the...
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CNO
eClinicalWorks won't budge in terms of peer-to-peer sharing. We have to join their network....
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CNO
We have an assigned representative, but we don't talk to that person very much. I don't think the...
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CNO
The product is inexpensive for what we get. For the most part, eClinicalWorks does not charge for...
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CFO
The integrated products are limited, or they seldomly work because the vendor continually works on...
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CFO
eClinicalWorks charges a fee per month. We have bundle pricing, so the charges are kind of...
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CFO
Our implementation was not a problem, but the updates and upgrades are always an issue. The vendor...
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CFO
Before COVID-19, we would have on-site training at least once a year. The on-site training is often...
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CFO
One of our biggest issues with eClinicalWorks is the support. It is difficult to understand the...
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Director
I would advise healthcare providers to avoid eClinicalWorks and seek another vendor. The system...
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Director
The vendor doesn't keep any promises. They are very flakey, inconsistent, contradictory, and...
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Director
The vendor's support is very disorganized and is sometimes a waste of time. We could explain an...
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Director
The system leaves a lot to be desired in terms of automation and functionality. Functions that we...
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Director
eClinicalWorks gives us a lot of lip service when it comes to updates. The updates never make me say...
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Director
Working with eClinicalWorks has made us realize how much better other facilities' platforms are....
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Manager
When it comes to nickel-and-diming, I think about certain reports. We have a viewer for those...
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Manager
It seems like there are a lot of bugs when we first do an upgrade. As far as training goes, the...
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Manager
I would just like the system to identify patients. I could put them in a different category a little...
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Manager
Ease of use is important. There are parts of eClinicalWorks that aren't easy to use. There are so...
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Manager
With eClinicalWorks, almost everything that is new comes with an extra charge. The vendor didn't do...
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Manager
I feel like we have gone backward with some things. We used to have an EKG program that was...
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Manager
I get very frustrated with eClinicalWorks sometimes. During COVID-19. they have had their...
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Manager
eClinicalWorks' executives will get involved if needed. The vendor has something called eCWIdeas. If...
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Manager
Our problem with eClinicalWorks' system is that we have been on it too long. We have years' worth of...
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Manager
We have had interoperability issues. Our providers miss a lot of steps. I have heard providers...
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Manager
I am not really sure whether the issue is just our applications team, but we have had to build in...
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Manager
I am not sure whether I would buy the solution again; I might want to look into other EHRs. We are...
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Manager
The last upgrade we had was a surprise. We have an applications team specifically for...
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Manager
Our in-house applications people do the training. I haven't had many interactions with the...
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Manager
During the COVID-19 crisis, our business with the vendor has been normal. I haven’t seen any...
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Manager
We aren’t using any of the additional options that eClinicalWorks has for the add-on dashboards. The...
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Manager
The vendor doesn’t necessarily keep all of their promises. They have good intentions with some of...
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Manager
Whenever we do upgrades, there are always bugs that end up shutting down the system. We are...
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Manager
The vendor could improve by having more support when we are upgrading. We are on our own with all of...
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Manager
Our end users find the system to be very easy to use. We are really happy with the ease of use of...
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Manager
There are lot of HEDIS things and gaps in care that I would like the vendor to help us with. The...
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Manager
The vendor’s new products that we have implemented have not worked at all. The products don’t pull...
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Manager
We have received our money’s worth. We have problems, but at the end of the day, the system is worth...
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Manager
I would tell others that the system is very user friendly. We can easily grasp the concepts and...
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