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eClinicalWorks EHR/PM - Small Practices Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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CEO/President

I think that eClinicalWorks pioneered the concept of this system and developed a huge customer base...

Apr 2021
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CEO/President

This system is terrible. It falls short in everything. The solution is antiquated. The vendor keeps...

Apr 2021
(0)
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CEO/President

One of the most frustrating things about this system is that it is very unstable. It crashes and...

Apr 2021
(0)
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Physician

eCW changed the online training. We brought in some medical students and asked them to do online...

Apr 2021
(0)
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Physician

eCW needs to work on their interoperability offering. They started loading a feature to help with...

Apr 2021
(0)
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Physician

eCW has a lot of products that are fairly new, and they don't necessarily share the cost structure...

Apr 2021
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Physician

Over the years, eCW has kept their promises. However, they don't keep those promises immediately....

Apr 2021
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Physician

eClinicalWork’s support could always be better. They have found ways for us to communicate with...

Apr 2021
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Physician

eCW's executive involvement could improve. I mostly say that because we had a product manager from...

Apr 2021
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Physician

I would recommend the system depending on what an organization is looking for. If my friend wants to...

Apr 2021
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Physician

Last year, we moved from an in-house solution to a cloud solution that eCW provided. The transition...

Apr 2021
(0)
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Physician

We have been with eCW for a while, and we have built a lot of customized functionality. The system...

Apr 2021
(0)
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Manager

We have been with eClinicalWorks for almost a decade, so everybody is used to them. If I were doing...

Apr 2021
(0)
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Manager

We don’t have too many updates going on with eClinicalWorks. We don’t get notified about what is...

Apr 2021
(0)
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Manager

When we submit a ticket to eClinicalWorks, we describe what our problem is. If we have more than one...

Apr 2021
(0)
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Manager

We recently went through an upgrade because the vendor is really pushing folks to move to the new...

Mar 2021
(0)
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Manager

The vendor's responsiveness to our issues has changed. There have been patient safety issues since...

Mar 2021
(0)
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Manager

We are accustomed to paying for added features with the vendor. A lot of the time, there is a charge...

Mar 2021
(0)
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Manager

I always feel like the vendor designs things about 85% of the way to completion, and we never quite...

Mar 2021
(0)
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Manager

The vendor eventually gets things done, but that may take a long time. I have been working on...

Mar 2021
(0)
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Manager

When I look at my experience as a whole, I have found the vendor and their systems to be fairly...

Mar 2021
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Manager

I don't know how the vendor uses their customer feedback loop or figures things out. Sometimes our...

Mar 2021
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Manager

At the user conference, a lot of the presentations are geared toward versions of the product that we...

Mar 2021
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Manager

The reason why we went with eClinicalWorks is because there was an incentive with MIPS....

Mar 2021
(0)
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Manager

eClinicalWorks uses a lot of vendors for support. There's no way to get around paying for things...

Mar 2021
(0)
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Manager

eClinicalWorks is user friendly. I wish they had more capabilities to track when someone does delete...

Mar 2021
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Manager

The training modules are outdated. They have things on there that do not work anymore. For example,...

Mar 2021
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Manager

I do have a ticket that's been closed that was never resolved. There was an issue around payments...

Mar 2021
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Manager

The search box for patient look up is antiquated and old fashioned. I don’t know why they don’t have...

Mar 2021
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Manager

The technical support is terrible. We have to put in a ticket and wait to get a call. The vendor...

Mar 2021
(0)
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Manager

The road has been drawn out and rocky with eClinicalWorks' system. The physicians decided on it...

Mar 2021
(0)
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Manager

The biggest drawback is that eClinicalWorks shoves updates at us, and the updates mess everything...

Mar 2021
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Manager

eClinicalWorks nickel-and-dimes us big time. When we get an upgrade that messes something up, we...

Mar 2021
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Manager

The integration isn't quite there. We take a lot of pictures, and we can download the pictures into...

Mar 2021
(0)
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Manager

eClinicalWorks hasn't really done anything with new technology. My feelings on the system are going...

Mar 2021
(0)
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CNO

In terms of technology, eClinicalWorks is looking at different things that would be good functions...

Mar 2021
(0)
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CNO

The vendor did an upgrade and didn't tell us that they were doing it. None of us authorized the...

Mar 2021
(0)
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CNO

eClinicalWorks won't budge in terms of peer-to-peer sharing. We have to join their network....

Mar 2021
(0)
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CNO

We have an assigned representative, but we don't talk to that person very much. I don't think the...

Mar 2021
(0)
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CNO

The product is inexpensive for what we get. For the most part, eClinicalWorks does not charge for...

Mar 2021
(0)
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CFO

The integrated products are limited, or they seldomly work because the vendor continually works on...

Feb 2021
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CFO

eClinicalWorks charges a fee per month. We have bundle pricing, so the charges are kind of...

Feb 2021
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CFO

Our implementation was not a problem, but the updates and upgrades are always an issue. The vendor...

Feb 2021
(0)
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CFO

Before COVID-19, we would have on-site training at least once a year. The on-site training is often...

Feb 2021
(0)
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CFO

One of our biggest issues with eClinicalWorks is the support. It is difficult to understand the...

Feb 2021
(0)
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Director

I would advise healthcare providers to avoid eClinicalWorks and seek another vendor. The system...

Feb 2021
(0)
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Director

The vendor doesn't keep any promises. They are very flakey, inconsistent, contradictory, and...

Feb 2021
(0)
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Director

The vendor's support is very disorganized and is sometimes a waste of time. We could explain an...

Feb 2021
(0)
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Director

The system leaves a lot to be desired in terms of automation and functionality. Functions that we...

Feb 2021
(0)
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Director

eClinicalWorks gives us a lot of lip service when it comes to updates. The updates never make me say...

Feb 2021
(0)
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Director

Working with eClinicalWorks has made us realize how much better other facilities' platforms are....

Feb 2021
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Manager

When it comes to nickel-and-diming, I think about certain reports. We have a viewer for those...

Nov 2020
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Manager

It seems like there are a lot of bugs when we first do an upgrade. As far as training goes, the...

Nov 2020
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Manager

I would just like the system to identify patients. I could put them in a different category a little...

Nov 2020
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Manager

Ease of use is important. There are parts of eClinicalWorks that aren't easy to use. There are so...

Oct 2020
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Manager

With eClinicalWorks, almost everything that is new comes with an extra charge. The vendor didn't do...

Oct 2020
(0)
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Manager

I feel like we have gone backward with some things. We used to have an EKG program that was...

Oct 2020
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Manager

I get very frustrated with eClinicalWorks sometimes. During COVID-19. they have had their...

Oct 2020
(0)
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Manager

eClinicalWorks' executives will get involved if needed. The vendor has something called eCWIdeas. If...

Oct 2020
(0)
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Manager

Our problem with eClinicalWorks' system is that we have been on it too long. We have years' worth of...

Oct 2020
(0)
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Manager

We have had interoperability issues. Our providers miss a lot of steps. I have heard providers...

Oct 2020
(0)
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Manager

I am not really sure whether the issue is just our applications team, but we have had to build in...

Oct 2020
(0)
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Manager

I am not sure whether I would buy the solution again; I might want to look into other EHRs. We are...

Oct 2020
(0)
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Manager

The last upgrade we had was a surprise. We have an applications team specifically for...

Oct 2020
(0)
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Manager

Our in-house applications people do the training. I haven't had many interactions with the...

Oct 2020
(0)
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Manager

During the COVID-19 crisis, our business with the vendor has been normal. I haven’t seen any...

Oct 2020
(0)
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Manager

We aren’t using any of the additional options that eClinicalWorks has for the add-on dashboards. The...

Oct 2020
(0)
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Manager

The vendor doesn’t necessarily keep all of their promises. They have good intentions with some of...

Oct 2020
(0)
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Manager

Whenever we do upgrades, there are always bugs that end up shutting down the system. We are...

Oct 2020
(0)
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Manager

The vendor could improve by having more support when we are upgrading. We are on our own with all of...

Oct 2020
(0)
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Manager

Our end users find the system to be very easy to use. We are really happy with the ease of use of...

Oct 2020
(0)
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Manager

There are lot of HEDIS things and gaps in care that I would like the vendor to help us with. The...

Oct 2020
(0)
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Manager

The vendor’s new products that we have implemented have not worked at all. The products don’t pull...

Oct 2020
(0)
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Manager

We have received our money’s worth. We have problems, but at the end of the day, the system is worth...

Oct 2020
(0)
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Manager

I would tell others that the system is very user friendly. We can easily grasp the concepts and...

Oct 2020
(0)
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CFO

eClinicalWorks' system is part of our long-term plans because it is our EMR and billing system....

Aug 2020
(0)
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CFO

No one keeps all of their promises. I would have to say that eClinicalWorks doesn't keep all their...

Aug 2020
(0)
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CFO

There isn't really any ongoing training because the big training happens when we implement the...

Aug 2020
(0)
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CFO

eClinicalWorks' system is just a big EMR. Vendors always promise the world when they try to sell...

Aug 2020
(0)
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Analyst/Coordinator

eClinicalWorks' system makes it hard for us to be efficient when seeing our patients as well as when...

Jul 2020
(0)
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Analyst/Coordinator

We have a lot of issues with the integration between CommonWell, Carequality, and another network.

Jul 2020
(0)
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Analyst/Coordinator

The biggest outcome that I have found is having the incredible support that eCW provides. Whenever...

Jul 2020
(0)
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Analyst/Coordinator

I wouldn't say that the vendor nickel-and-dimes us. We recently requested additional optimization...

Jul 2020
(0)
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Analyst/Coordinator

When we set up our initial contract, a certain number of providers were written in. Since then,...

Jul 2020
(0)
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Analyst/Coordinator

We have an interface with our registry and lab products. The system integrates well. We don't have...

Jul 2020
(0)
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Analyst/Coordinator

My expectation is that the vendor provides a service and an EMR as contracted without any problems....

Jul 2020
(0)
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Analyst/Coordinator

We decided to transition to the vendor's product awhile ago, and we have no regrets. We are...

Jul 2020
(0)
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Analyst/Coordinator

One of the most important things for eClinicalWorks to focus on is the end-user experience and...

Jul 2020
(0)
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CEO/President

The vendor is pretty responsive to specific requests. But some of the requests are because the...

Jun 2020
(0)
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CEO/President

The ease of use depends on the person using the system. The vendor has plenty of training, and if...

Jun 2020
(0)
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CEO/President

My feedback on the system improves each year, and so much of that has to do with the fact that we...

Jun 2020
(0)
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CEO/President

I can get in on other platforms now much more easily than I could before. It is very easy for me to...

Jun 2020
(0)
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Director

eClinicalWorks is a very piecemeal and disjointed product. We have the core eClinicalWorks product,...

Jun 2020
(0)
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Director

I really want to leave eClinicalWorks because they acted in bad faith, which was what exposed them...

Jun 2020
(0)
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Director

We are not happy customers. I think eClinicalWorks leaves a lot to be desired. Having the product is...

Jun 2020
(0)
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Director

I think eClinicalWorks is maybe 10 years behind their competition for a myriad of reasons. They lack...

Jun 2020
(0)
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Director

Our dissatisfaction is across the board with the EHR and PM sides of the eClinicalWorks product. I...

Jun 2020
(0)
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Director

eClinicalWorks is very restrictive with third-party vendors. They don't play ball. They have their...

Jun 2020
(0)
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Director

On the off chance that eClinicalWorks lets us use a third-party vendor with their system, they have...

Jun 2020
(0)
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Director

We had an account manager who basically botched everything that we were trying to do with add-ons...

Jun 2020
(0)
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Director

I have been trying to make a case to leave eClinicalWorks behind. Documenting gripes or issues that...

Jun 2020
(0)
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