eClinicalWorks EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
There are some future enhancements that are coming out and that will need to be done before...
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Operations
eClinicalWorks' upgrades are good. The implementation was awful. That was partly our fault. There...
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Relationship
eClinicalWorks could streamline solving our problems a little. I have to do a workaround and say...
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Culture, Relationship
eClinicalWorks does not keep all their promises. None of the vendors do. eClinicalWorks will tell us...
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Operations
The training and support with eClinicalWorks are good. Also, with eClinicalWorks' EHR, we interface...
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Relationship
For the most part, eClinicalWorks keeps all their promises. Our variety of tech issues tends to span...
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Loyalty, Product
I use eClinicalWorks EHR/PM a lot for my day-to-day work. I use it for medical records, outgoing...
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Operations, Product
eClinicalWorks EHR/PM is not very intuitive, and there is a learning curve to get into it. When I...
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Relationship, Operations, Product
We had an update not too long ago, and figuring out where to find certain things and different tasks...
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Relationship
From a tech support perspective, eClinicalWorks EHR/PM can be a little tough sometimes just because...
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Loyalty, Value
We chose eClinicalWorks' system because it put a few different solutions into one bill and was...
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Culture, Value
When we first went to get eClinicalWorks EHR/PM, we asked whether certain features were included,...
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Relationship
eClinicalWorks tries to deliver new technology. They are quick to give us a new program, and if we...
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Relationship
If we need help, eClinicalWorks answers. They pretty much try to help us the best they can. The...
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Operations
Integrating the system was not an easy process; it took a couple of months. I kept all the notes and...
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Product
We would like eClinicalWorks to lessen the clicks in their solution. eClinicalWorks EHR/PM is really...
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Loyalty
It is really hard to find an EHR that works. We don’t know whether something is going to work until...
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Value
eClinicalWorks seems to introduce enough products that I would say the vendor doesn’t avoid charging...
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Loyalty
I haven't looked at new EHRs, but I would probably still go with eClinicalWorks' product if I were...
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Relationship, Product, Value
We have been partnering with the vendor for years. The program is robust. The solution has been a...
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Operations
In the past, I used to do the training myself when the updates came out. Now, eClinicalWorks does...
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Relationship
The vendor's support was a major improvement. They like calling immediately. We have to get used to...
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Value
eClinicalWorks is just weird. They just want to nickel-and-dime us, and it discourages us from truly...
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Product
An EHR is the core or nucleus of a medical organization’s operations and workflows; it is the...
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Relationship, Product
Our extensive experience with upgrades has been corroborated by feedback from other eClinicalWorks...
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Product
When we prescribe medication to patients, we have to make sure there are no pernicious or harmful...
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Relationship
Even if we get executive involvement from eClinicalWorks, the executives are just as incompetent as...
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Value
We enjoy many productive partnerships with our swathe of other vendors and technology services. It...
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Product, Value
The solution is a pretty bare-bones system. We have the chart and this and that, but we have to...
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Value
Hanlon's razor says to never assume malice when incompetence will suffice as an explanation, but...
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Operations, Product
We had a forced upgrade where eClinicalWorks implemented a lot of new usability features, and I...
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Relationship, Product
With any upgrade, there are going to be issues, and eClinicalWorks takes forever to fix them. I have...
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Culture, Relationship, Product
eClinicalWorks tried to create a care plan feature in their software, and we were not sure that they...
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Relationship
eClinicalWorks' support is pretty bad. It is just a bad experience all around for a number of...
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Operations, Product
For upgrades, eClinicalWorks has some documentation of what is going on, but it is very disorganized...
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Relationship, Product
Communication filled in with numbers make eCW much more user friendly than other systems.
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Culture, Value
We have to pay a fee per doctor for a chronic care management module in eCW. The vendor did not get...
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Relationship
eCW was not helpful during a change on our side. We still do not have an interface that was...
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Product
eClinicalWorks has promised to add AI for years. However, we have no AI yet. eClinicalWorks Scribe...
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Product
One thing I like about eCW is being able to choose between messages and telephone encounters....
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Relationship, Product
eClinicalWorks EHR/PM could be easier for the staff to use, but it has worked, and the vendor...
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Product
Our providers like the system's colors, but they get annoyed because the system will lock up or...
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Relationship
We don't use eClinicalWorks' support. We get support from a third party, so we can't even call...
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Loyalty, Product
There are a lot of holes in the system. The vendor will eventually force us to move to their...
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Culture, Value
eClinicalWorks doesn't really deliver new technology to address our needs. They are more interested...
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Loyalty
We are staying with eClinicalWorks because it would cost too much to move, and I don't know of...
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