eClinicalWorks EHR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Our providers constantly have to implement numerous insane workarounds just to try to avoid the...

Mar 2023
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Analyst/Coordinator

Service and Support

I know that eClinicalWorks has some support located in the United States, but the majority of their...

Mar 2023
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Analyst/Coordinator

Relationship

eClinicalWorks had a breach, and a ton of servers were affected by it. The vendor supposedly...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor updates NDC codes for new medications but not existing medications. We constantly have to...

Mar 2023
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Analyst/Coordinator

Service and Support

When we go to the vendor's support portal, we are supposed to be able to see all of the patient...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

There are huge liability and safety issues that eClinicalWorks isn't addressing and will not address...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

There are no complete logs for anything in the system. It is impossible to figure out what happened...

Mar 2023
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Analyst/Coordinator

Technology

eClinicalWorks has downtime solutions, but their Nimbus product hasn't been available for years. It...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

eClinicalWorks has no way to test features that require third-party vendor integration or...

Mar 2023
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Analyst/Coordinator

Service and Support

eClinicalWorks' support portal isn't HIPAA compliant. We can't put patient names, birthdates, or...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

There is a disclaimer from eClinicalWorks on our education platform that says that their education...

Mar 2023
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Physician

Interfacing and Integration

We have some concerns around eClinicalWorks’ interoperability, so we have explored other EMRs at a...

Mar 2023
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Physician

Functionality and Upgrades

The product is relatively easy to use. It is intuitive, and the features that it has integrated have...

Mar 2023
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Physician

Functionality and Upgrades

The vendor has good intentions for features, but they often don't work very well. The vendor needs...

Mar 2023
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Analyst/Coordinator

Implementation and Training

The ongoing training is pretty good, but the initial training was very canned and not customer...

Mar 2023
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Analyst/Coordinator

Future Outlook

There are some things we would like to do, but those things are only available in the next version...

Mar 2023
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Analyst/Coordinator

Relationship

We have a dedicated account manager, and a step above that person is a product development officer,...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

The product is so freaking expensive, but it is worth the price. It is a great product, but the...

Mar 2023
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Analyst/Coordinator

Lessons Learned

The product does what it is expected to do, but we have to stay behind eClinicalWorks to get them to...

Mar 2023
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CIO

Technology

We struggle with the product and are considering other EMRs. The product is at least five years...

Mar 2023
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CIO

Relationship

eClinicalWorks’ road map is inconsistent and unreliable. The vendor says they are working on...

Mar 2023
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CIO

Functionality and Upgrades

eClinicalWorks' product is not intuitive, and the user interface is archaic. The product does not...

Mar 2023
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CMIO

Functionality and Upgrades

eClinicalWorks does major updates and minor updates or patches. They send us a Microsoft MSI file to...

Mar 2023
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CMIO

Other Observations & Comments

eClinicalWorks has improved their release notes and bug fixes. For years, they refused to give us a...

Mar 2023
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CMIO

Service and Support

eClinicalWorks is improving a bit. All their department teams feel very siloed. Every screen looks...

Mar 2023
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CMIO

Other Observations & Comments

We go to eClinicalWorks’ annual conference every year. The conference is a partial sales job and a...

Mar 2023
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CMIO

Other Observations & Comments

The product has improved slightly in terms of supporting our integration and interoperability goals,...

Mar 2023
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Manager

Functionality and Upgrades

The program does just about everything. That makes it difficult for a single provider to get used to...

Feb 2023
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Manager

Technology

The vendor is moving into the AI space, so they are coming out with some very good tools. The vendor...

Feb 2023
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Manager

Interfacing and Integration

eClinicalWorks has integrated the practice management system, and that is really good. The vendor...

Feb 2023
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Manager

Service and Support

The vendor’s support has really improved, but they go in cycles. The vendor’s people are very...

Feb 2023
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Manager

Relationship

I know some of the top executives of eClinicalWorks. If we have a major issue, and my people can’t...

Feb 2023
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Physician

Future Outlook

Interoperability is not good with eCW's product because interfaces are expensive, and the vendor...

Feb 2023
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Manager

Functionality and Upgrades

eClinicalWorks told us we could keep our old version of the product, but they are doing an upgrade,...

Feb 2023
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Manager

Functionality and Upgrades

Most of our problems with upgrades in eClinicalWorks EHR are on our end. When we do any upgrades,...

Feb 2023
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Manager

Other Observations & Comments

eClinicalWorks tries trainings that are good for small practices, but we are a big organization....

Feb 2023
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Manager

Implementation and Training

eClinicalWorks will do trainings for us if we request them. The vendor made a training course where...

Feb 2023
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Manager

Functionality and Upgrades

eClinicalWorks has been slowly making improvements, but overall, there are still a lot of goofy...

Feb 2023
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Manager

Functionality and Upgrades

eClinicalWorks EHR is cluttered because there is a lot going on. There are a lot of buttons on the...

Feb 2023
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Manager

Service and Support

We don’t get very good support with eClinicalWorks. I have gotten to the point that if I have an...

Feb 2023
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Manager

Service and Support

If eClinicalWorks has an issue with something like an outage, we never get emails from them. Whereas...

Feb 2023
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Manager

Lessons Learned

If somebody wanted to use eCW's system and they were a doctors' organization that was going to buy...

Feb 2023
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Manager

Other Observations & Comments

I have seen eClinicalWorks EHR’s next version, and I hope it fixes issues, but I am not 100% sure...

Feb 2023
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VP/Other Executive

Technology

We are going to put in another ambulatory solution and displace our eCW environment. The vendor's...

Feb 2023
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Manager

Functionality and Upgrades

We have challenges with prescribing medications within eClinicalWorks EHR. It is not an easy system...

Feb 2023
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Manager

Other Observations & Comments

eClinicalWorks EHR has its pros and cons, like all software systems. From a clinical perspective, we...

Jan 2023
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Physician

Other Observations & Comments

Our organization is in the process of looking for a new EHR vendor.

Jan 2023
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Physician

Service and Support

It has been very difficult to get the service team to fix things. For example, we have been having...

Jan 2023
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Physician

Service and Support

It is hard to get to the right support person because the vendor has a phone tree. We know that...

Jan 2023
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Physician

Service and Support

eClinicalWorks does not follow up on things. If the vendor says they are going to do something or...

Jan 2023
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Physician

Functionality and Upgrades

The solution does all of the basics. We can document office visits, send prescriptions, and order tests....

Jan 2023
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Physician

Functionality and Upgrades

We have trouble with the product's mobile version. The vendor has flat out said that they don't know...

Jan 2023
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Physician

Functionality and Upgrades

There hasn't been any new technology from eClinicalWorks in the last few years. We have just been...

Jan 2023
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Director

Functionality and Upgrades

eClinicalWorks EHR is easy to use, and it meets our basic needs. The system doesn't have manual...

Jan 2023
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Director

Relationship

eClinicalWorks' representatives aren't very involved. We have to corner the vendor's people to get...

Jan 2023
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Director

Functionality and Upgrades

The system's reliability is quirky. A function will work for someone one day, but the next day, that...

Jan 2023
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Director

Functionality and Upgrades

When we do provider training, it is easy for us to train our providers on eClinicalWorks EHR. Our...

Jan 2023
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Director

Relationship

The vendor doesn't keep all of their promises. They don't even address all of our issues. We have...

Jan 2023
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Director

Service and Support

One of our challenges with eClinicalWorks has been the way that they handle support. Some tickets...

Jan 2023
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Director

Implementation and Training

We implemented the system during the pandemic. It is hard for us to say how much of an issue it was...

Jan 2023
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CIO

Service and Support

eClinicalWorks' support is awful, and their communication is worse. Getting the right people...

Dec 2022
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CIO

Implementation and Training

eClinicalWorks’ training is god-awful. We train users on the system, but nobody knows how to use it....

Dec 2022
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CIO

Interfacing and Integration

The patient engagement solution is awful out of the box, and integrating a third-party patient...

Dec 2022
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Director

Other Observations & Comments

We went live right in the middle of the COVID-19 pandemic with no on-site training. eClinicalWorks’...

Dec 2022
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Director

Functionality and Upgrades

We have some issues with the system being slow.

Dec 2022
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CIO

Functionality and Upgrades

eClinicalWorks’ development and product cycles are very quick, so the vendor is quick to roll out...

Dec 2022
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CIO

Other Observations & Comments

We have requested executive involvement, and eClinicalWorks has complied with it and come on-site....

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The use of quality measures could use some improvement. If a provider writes in their note that they...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The eClinicalWorks EHR is easy for the end user to use. And if we take the product out of the box,...

Dec 2022
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Director

Future Outlook

For what the product does for our practice, the product works well. Our experience with...

Dec 2022
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Director

Interfacing and Integration

We want all of our departments to work within one system, and eClinicalWorks does not offer that...

Dec 2022
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Director

Functionality and Upgrades

The eClinicalWorks EHR feels like it was created by an IT person and not somebody who is actually in...

Dec 2022
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Director

Relationship

We have regular calls from eClinicalWorks asking for feedback. They are reaching out to try to get...

Dec 2022
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Director

Functionality and Upgrades

The eClinicalWorks EHR doesn't always take into account our workflows, and I don't know whether I...

Dec 2022
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Director

Functionality and Upgrades

We like the EHR portal, and we think it is pretty. It pushes things to us very consistently.

Dec 2022
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CEO/President

Relationship

I am not a big fan of eClinicalWorks. They are just horrific to deal with. Unless someone is a big...

Dec 2022
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CEO/President

Other Observations & Comments

Whether this product will be long-term for us will depend on what our economic situation ends up...

Dec 2022
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CEO/President

Technology

Our technology needs are based on the market, and our needs are dramatically different from some...

Dec 2022
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CEO/President

Relationship

The vendor’s executive involvement is poor because I have never heard from anybody from eCW.

Dec 2022
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Physician

ROI / Cost

There is a charge every time we put in a work ticket. That should be included in our monthly fee.

Nov 2022
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Physician

Implementation and Training

There is not a lot of ongoing training. It would be nice if when eClinicalWorks made changes, they...

Nov 2022
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Physician

Functionality and Upgrades

There are like 10 clicks for a medication refill. That seems excessive to me. I want better...

Nov 2022
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Director

ROI / Cost

When eClinicalWorks rolls out more modules, they charge us per patient enrollee. For example, when...

Nov 2022
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Director

Functionality and Upgrades

The documentation feature in the product has historically been great for us. The fact that the...

Nov 2022
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Director

Relationship

The executive involvement from eClinicalWorks used to be higher. A few years ago, our account...

Nov 2022
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Director

Functionality and Upgrades

eClinicalWorks provides very little support for the system's upgrades beyond a long, written...

Nov 2022
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Director

Interfacing and Integration

One of the biggest challenges that we have with the system is its lack of interoperability when it...

Nov 2022
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Director

Functionality and Upgrades

The solution's usability is relatively low compared to the usability of some competing solutions...

Nov 2022
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Director

Functionality and Upgrades

As with a lot of vendors out there, eClinicalWorks struggles to meet their self-imposed deadlines...

Nov 2022
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Director

Functionality and Upgrades

On the administrative side, the product is very difficult to use. It is really challenging to pull...

Nov 2022
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Director

Interfacing and Integration

The product has some integration issues from revenue cycle and workflow perspectives.

Nov 2022
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Manager

Functionality and Upgrades

I like the reporting system in the EHR. I like the ease of adding templates. We can build templates...

Nov 2022
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Manager

Functionality and Upgrades

We have issues with the patient portal because we get a lot of calls about documents that do not...

Nov 2022
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Manager

Relationship

The vendor doesn’t show us what they are working on. There is no communication on what is coming....

Nov 2022
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Manager

Service and Support

We have a liaison with eClinicalWorks, and a lot of times the feedback we get from them is that the...

Nov 2022
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Director

Service and Support

The vendor's support team is very responsive, and they are quick to look into our issues and...

Nov 2022
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Director

Service and Support

The vendor promises a lot of things, but they don't keep their timelines. Most of the time, we have...

Nov 2022
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Director

Relationship

The vendor’s executive has team reached out, and they have been trying to work with us on some resolutions....

Nov 2022
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Director

Lessons Learned

I would recommend the product to somebody if they were at a small organization with a couple of...

Nov 2022
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Director

Service and Support

When we originally went live, eClinicalWorks gave us the executable version of the software, but in...

Nov 2022
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Director

Functionality and Upgrades

eClinicalWorks' system is part of our long-term plans, but we are looking into some other options...

Nov 2022
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Director

Functionality and Upgrades

We always have problems with the EHR after upgrades. We have performance issues. Sometimes it seems...

Nov 2022
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Director

Implementation and Training

Our initial training was very good, but the vendor’s ongoing training is lacking. The vendor puts on...

Nov 2022
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Director

Service and Support

In general, the product works, but when we try to scale it up, it is not as accurate. There are...

Nov 2022
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Director

Other Observations & Comments

The vendor tries to give us new technology. They roll things out, but what the vendor rolls out is...

Nov 2022
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Director

Functionality and Upgrades

The product handles patient information fine, and the scheduling functionality is fine.

Nov 2022
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Director

Implementation and Training

The implementation was abominable and took much longer than the vendor said it would. The...

Nov 2022
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CIO

Service and Support

The vendor's support is awful. We can't get anything done. Most of the vendor's support people are...

Oct 2022
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CIO

Functionality and Upgrades

We would like the vendor to have more of a focus on practices. Different practices require different...

Oct 2022
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Director

ROI / Cost

Because of the type of organization we are, I feel like eClinicalWorks is nickel-and-diming us a...

Oct 2022
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Director

Functionality and Upgrades

We wanted to be able to pull up a patient and click on different areas to get information. There are...

Oct 2022
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Director

Functionality and Upgrades

One of our managers loves eClinicalWorks’ product, and we do not want to move. We work really well...

Oct 2022
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CIO

Functionality and Upgrades

eCW has not been able to properly maintain the interface builds we have already paid for. We...

Oct 2022
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CIO

Service and Support

eCW is pressuring their clients to move toward their web interface product and away from their...

Oct 2022
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CIO

Service and Support

eCW needs to do a better job of consistently understanding the environments of the customers that...

Oct 2022
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CIO

Functionality and Upgrades

I have a hard time selling people on new opportunities, products, or functionalities that eCW comes...

Oct 2022
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CIO

Interfacing and Integration

eCW seems to have done a really good job on their HIE integrations and search functions. They have...

Oct 2022
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CMO

Sales and Contracting

We are not using the product's maximized capabilities because, when we try to enable certain...

Oct 2022
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CMO

Functionality and Upgrades

The product is a solid ambulatory care system that can be quite effective if it is used to its...

Oct 2022
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CMO

Service and Support

The vendor’s support is all done through tickets. We have to go to a central office, and there is no...

Oct 2022
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CMO

Implementation and Training

We did not get enough training from the vendor. We told the vendor that, but they said that we...

Oct 2022
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Analyst/Coordinator

Service and Support

With the EHR, there are some things that I would like changed in the templates because I have some...

Oct 2022
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CMIO

Functionality and Upgrades

eClinicalWorks' EHR is okay for our clinical people. We have to make too many clicks, but the system...

Oct 2022
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CMIO

Interfacing and Integration

The system's integration is better than some systems' integration, but building any interface with...

Oct 2022
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CMIO

Functionality and Upgrades

One of eClinicalWorks’ recent upgrades crashed a part of our system for months, and we couldn’t get...

Oct 2022
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CMIO

Service and Support

The vendor's support team is extremely responsive, but they are also extremely useless. The process...

Oct 2022
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CMIO

Other Observations & Comments

eClinicalWorks' system is our lifeblood. We are actively using it, even though we don’t like to use...

Oct 2022
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CMIO

Functionality and Upgrades

There are a number of features that we have been asking about for years that eClinicalWorks has...

Oct 2022
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Manager

Functionality and Upgrades

The biggest weakness with the product is that there are just so many clicks to use it. The product...

Sep 2022
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VP/Other Executive

Service and Support

When we send a ticket to eClinicalWorks' support people, that ticket will bounce around between...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I would tell my peers that eClinicalWorks will do what they say that they will do. However, my peers...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Our clinicians have given eClinicalWorks EHR super positive reviews. They love it. The system's...

Sep 2022
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VP/Other Executive

Service and Support

I wouldn't buy the system again. I don't enjoy using it. The system is a challenge to work with on...

Sep 2022
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VP/Other Executive

ROI / Cost

We have exhaustively explored other EMR options, and I can't say that we want to keep eClinicalWorks...

Sep 2022
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VP/Other Executive

ROI / Cost

The vendor's whole business model is to nickel-and-dime their customers for every single thing that...

Sep 2022
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VP/Other Executive

Relationship

The vendor is totally transparent about what we can and can't customize, and they have some training...

Sep 2022
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VP/Other Executive

Interfacing and Integration

eClinicalWorks puts high walls around their data, and they don't have an API. I would give them a...

Sep 2022
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CIO

Future Outlook

We are moving away from eClinicalWorks because we are trying to find a solution that we can...

Aug 2022
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CIO

Functionality and Upgrades

Our providers like the ease of use of the provider templates and the note templates and how easy the...

Aug 2022
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CIO

Functionality and Upgrades

In terms of challenges and opportunities, the main thing that our team finds is that there is very...

Aug 2022
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Director

Functionality and Upgrades

eClinicalWorks EHR has more features than we will probably ever use. The system is pretty intuitive...

Aug 2022
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CIO

Technology

The EHR does have problems with slowness at times. There is constant maintenance on either our...

Jul 2022
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CIO

Win/Loss - Why they were selected (by current clients)

The reason we have eClinicalWorks' EHR is that it is fairly inexpensive compared to other systems....

Jul 2022
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CIO

Service and Support

eClinicalWorks’ typical technical support and application support teams that the vendor uses for...

Jul 2022
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CIO

Service and Support

The vendor's project teams, such as the team that is working on moving the on-premises solution to...

Jul 2022
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CIO

Functionality and Upgrades

The application is fairly user-friendly. I don’t hear a lot of complaints from the providers that...

Jul 2022
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Director

ROI / Cost

The vendor downplayed things pretty significantly when we were bringing our old data in during the...

Jun 2022
||
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Director

Implementation and Training

We did not have a good implementation; we had months of severe growing pains. We shouldn't have had...

Jun 2022
||
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Director

ROI / Cost

Some of the additional features make sense to have extra charges. I think the vendor strikes a good...

Jun 2022
||
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Director

Win/Loss - Why they were selected (by current clients)

Part of the reason we went with the system was its reporting functionality. Reporting is absolutely...

Jun 2022
||
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Director

Service and Support

Sometimes the vendor's support team is great, but other times, the support team is pretty terrible....

Jun 2022
||
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Manager

Relationship

We have a small footprint with eClinicalWorks, and thank goodness it is only small. We have had a...

Jun 2022
||
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Manager

Service and Support

eClinicalWorks’ support is terrible. Their support is offshore, and when we put in a request for...

Jun 2022
||
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Manager

Other Observations & Comments

Our clinicians like eClinicalWorks EHR a lot, and that is part of why we will continue to use the...

Jun 2022
||
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Director

Service and Support

eClinicalWorks' support has improved over the last year. I have been pleasantly surprised, and I can...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

We have been with eClinicalWorks for a while. Their system fits very well with one of our...

Jun 2022
||
(0)
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Director

ROI / Cost

eClinicalWorks could improve their ability to integrate their system with third-party platforms at a...

Jun 2022
||
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CEO/President

Functionality and Upgrades

The eClinicalWorks product is utterly worthless for my specialty. We have had a whole series of...

Jun 2022
||
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CEO/President

Service and Support

The vendor is totally unresponsive to people who work with their system. We have been complaining...

Jun 2022
||
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CEO/President

Technology

The technology is ancient, and eClinicalWorks refuses to fix it. It seems like the vendor had...

Jun 2022
||
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CEO/President

Future Outlook

I would give my right arm to get rid of eClinicalWorks' EHR. I have tried. I find the program...

Jun 2022
||
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CEO/President

Other Observations & Comments

I know of other practices that use eClinicalWorks' system, and most of the practices are universally...

Jun 2022
||
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CEO/President

Functionality and Upgrades

The EHR is terrible. To have patient-centered care, we have to be able to find things easily, and we...

Jun 2022
||
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CEO/President

Functionality and Upgrades

I think most of our doctors are unhappy with eClinicalWorks' product, but not to the extent that I...

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

I like working within the system's interface where we can document, find, and look in a snapshot...

Jun 2022
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CIO

Functionality and Upgrades

I want the vendor to focus on improving the ease of use and the workflow. The vendor tends to build...

Jun 2022
||
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CIO

Technology

The vendor needs to improve their technology. They are falling behind in some key areas. Technology...

Jun 2022
||
(0)
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CIO

Functionality and Upgrades

The product’s basic functionality is intuitive. But as new functionality comes out, it is evident...

Jun 2022
||
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CIO

Service and Support

We force the vendor to get involved with us on the EMR side. The vendor needs to work on their...

Jun 2022
||
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CIO

Service and Support

The CARES Act was a huge national initiative, and we felt like the vendor was almost learning about...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

In terms of the system's functionality for our specialty, there is still a lot that needs to be...

May 2022
||
(0)
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Director

Functionality and Upgrades

The system's vaccine functionality is better than it used to be. That is good. Now, the system will...

May 2022
||
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Director

Other Observations & Comments

I am not sure that I would buy eClinicalWorks EHR again. Instead, I might look at specialty-specific...

May 2022
||
(0)
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Director

Service and Support

Working with eClinicalWorks is a challenge, but their system seems to be more robust than it used to...

May 2022
||
(0)
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Director

Functionality and Upgrades

eClinicalWorks allowed us to quickly set up televisits during the COVID-19 pandemic. It was helpful...

May 2022
||
(0)
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Director

Lessons Learned

Usability is a big thing that we would like the vendor to focus on. The vendor has slowly improved...

May 2022
||
(0)
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Director

Relationship

The vendor overpromises and underdelivers. There are some things that the vendor promised us years...

May 2022
||
(0)
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Director

Interfacing and Integration

The integration challenges that we have experienced with the system are mostly due to external...

May 2022
||
(0)
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Manager

Functionality and Upgrades

eClinicalWorks has a lot of clicks. That's always the complaint that I get from the providers. There...

Apr 2022
||
(0)
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Manager

Service and Support

eClinicalWorks has a strategist person that's actually quite helpful to me when I'm reaching out for...

Apr 2022
||
(0)
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Manager

ROI / Cost

eClinicalWork functions, but I would tell others that it’s buggy and it helps to get to know the...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

It would be helpful if eClinicalWorks could have some sort of mini application to preview what the...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We're still waiting for a resolution for the vitals. We can't move everybody to the browser version...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

eClinicalWorks has the touchless check-in so we can just text to check in. They have the healow app,...

Apr 2022
||
(0)
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Manager

Implementation and Training

We haven't gone through training in a long time. And the last time we had training I actually was...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

Sometimes when we upgrade, there's more bugs on the system that we expected. It's frustrating to...

Apr 2022
||
(0)
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Manager

Service and Support

Support continues to be a challenge with eClinicalWorks. Every time we install a patch to fix one...

Apr 2022
||
(0)
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Manager

Future Outlook

We continue to utilize eClinicalWorks EHR just because we are so invested in it. I don't think the...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

eClinicalWorks EHR is designed for a mom-and-pop primary care physician office. There are some...

Apr 2022
||
(0)
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Manager

Interfacing and Integration

eClinicalWorks is very averse to integration with other platforms. We have had to create workarounds...

Apr 2022
||
(0)
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