eClinicalWorks EHR
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Aaron Gleave
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User Commentary

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CEO/President

Relationship

I am not a big fan of eClinicalWorks. They are just horrific to deal with. Unless someone is a big...

Dec 2022
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CEO/President

Other Observations & Comments

Whether this product will be long-term for us will depend on what our economic situation ends up...

Dec 2022
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CEO/President

Technology

Our technology needs are based on the market, and our needs are dramatically different from some...

Dec 2022
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CEO/President

Relationship

The vendor’s executive involvement is poor because I have never heard from anybody from eCW.

Dec 2022
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Physician

ROI / Cost (care and feeding)

There is a charge every time we put in a work ticket. That should be included in our monthly fee.

Nov 2022
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Physician

Implementation and Training

There is not a lot of ongoing training. It would be nice if when eClinicalWorks made changes, they...

Nov 2022
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Physician

Functionality and Upgrades

There are like 10 clicks for a medication refill. That seems excessive to me. I want better...

Nov 2022
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Director

ROI / Cost (care and feeding)

When eClinicalWorks rolls out more modules, they charge us per patient enrollee. For example, when...

Nov 2022
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Director

Functionality and Upgrades

The documentation feature in the product has historically been great for us. The fact that the...

Nov 2022
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Director

Relationship

The executive involvement from eClinicalWorks used to be higher. A few years ago, our account...

Nov 2022
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Director

Functionality and Upgrades

eClinicalWorks provides very little support for the system's upgrades beyond a long, written...

Nov 2022
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Director

Interfacing and Integration

One of the biggest challenges that we have with the system is its lack of interoperability when it...

Nov 2022
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Director

Functionality and Upgrades

The solution's usability is relatively low compared to the usability of some competing solutions...

Nov 2022
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Director

Functionality and Upgrades

As with a lot of vendors out there, eClinicalWorks struggles to meet their self-imposed deadlines...

Nov 2022
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Director

Functionality and Upgrades

On the administrative side, the product is very difficult to use. It is really challenging to pull...

Nov 2022
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Director

Interfacing and Integration

The product has some integration issues from revenue cycle and workflow perspectives.

Nov 2022
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Manager

Functionality and Upgrades

I like the reporting system in the EHR. I like the ease of adding templates. We can build templates...

Nov 2022
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Manager

Functionality and Upgrades

We have issues with the patient portal because we get a lot of calls about documents that do not...

Nov 2022
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Manager

Relationship

The vendor doesn’t show us what they are working on. There is no communication on what is coming....

Nov 2022
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Manager

Service and Support

We have a liaison with eClinicalWorks, and a lot of times the feedback we get from them is that the...

Nov 2022
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Director

Service and Support

The vendor's support team is very responsive, and they are quick to look into our issues and...

Nov 2022
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Director

Service and Support

The vendor promises a lot of things, but they don't keep their timelines. Most of the time, we have...

Nov 2022
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Director

Relationship

The vendor’s executive has team reached out, and they have been trying to work with us on some resolutions....

Nov 2022
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Director

Lessons Learned

I would recommend the product to somebody if they were at a small organization with a couple of...

Nov 2022
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Director

Service and Support

When we originally went live, eClinicalWorks gave us the executable version of the software, but in...

Nov 2022
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Director

Functionality and Upgrades

eClinicalWorks' system is part of our long-term plans, but we are looking into some other options...

Nov 2022
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Director

Functionality and Upgrades

We always have problems with the EHR after upgrades. We have performance issues. Sometimes it seems...

Nov 2022
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Director

Implementation and Training

Our initial training was very good, but the vendor’s ongoing training is lacking. The vendor puts on...

Nov 2022
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Director

Service and Support

In general, the product works, but when we try to scale it up, it is not as accurate. There are...

Nov 2022
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Director

Other Observations & Comments

The vendor tries to give us new technology. They roll things out, but what the vendor rolls out is...

Nov 2022
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Director

Functionality and Upgrades

The product handles patient information fine, and the scheduling functionality is fine.

Nov 2022
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Director

Implementation and Training

The implementation was abominable and took much longer than the vendor said it would. The...

Nov 2022
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CIO

Service and Support

The vendor's support is awful. We can't get anything done. Most of the vendor's support people are...

Oct 2022
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CIO

Functionality and Upgrades

We would like the vendor to have more of a focus on practices. Different practices require different...

Oct 2022
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Director

ROI / Cost (care and feeding)

Because of the type of organization we are, I feel like eClinicalWorks is nickel-and-diming us a...

Oct 2022
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Director

Functionality and Upgrades

We wanted to be able to pull up a patient and click on different areas to get information. There are...

Oct 2022
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Director

Functionality and Upgrades

One of our managers loves eClinicalWorks’ product, and we do not want to move. We work really well...

Oct 2022
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CIO

Functionality and Upgrades

eCW has not been able to properly maintain the interface builds we have already paid for. We...

Oct 2022
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CIO

Service and Support

eCW is pressuring their clients to move toward their web interface product and away from their...

Oct 2022
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CIO

Service and Support

eCW needs to do a better job of consistently understanding the environments of the customers that...

Oct 2022
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CIO

Functionality and Upgrades

I have a hard time selling people on new opportunities, products, or functionalities that eCW comes...

Oct 2022
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CIO

Interfacing and Integration

eCW seems to have done a really good job on their HIE integrations and search functions. They have...

Oct 2022
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CMO

Sales and Contracting

We are not using the product's maximized capabilities because, when we try to enable certain...

Oct 2022
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CMO

Functionality and Upgrades

The product is a solid ambulatory care system that can be quite effective if it is used to its...

Oct 2022
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CMO

Service and Support

The vendor’s support is all done through tickets. We have to go to a central office, and there is no...

Oct 2022
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CMO

Implementation and Training

We did not get enough training from the vendor. We told the vendor that, but they said that we...

Oct 2022
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Analyst/Coordinator

Service and Support

With the EHR, there are some things that I would like changed in the templates because I have some...

Oct 2022
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CMIO

Functionality and Upgrades

eClinicalWorks' EHR is okay for our clinical people. We have to make too many clicks, but the system...

Oct 2022
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CMIO

Interfacing and Integration

The system's integration is better than some systems' integration, but building any interface with...

Oct 2022
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CMIO

Functionality and Upgrades

One of eClinicalWorks’ recent upgrades crashed a part of our system for months, and we couldn’t get...

Oct 2022
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CMIO

Service and Support

The vendor's support team is extremely responsive, but they are also extremely useless. The process...

Oct 2022
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CMIO

Other Observations & Comments

eClinicalWorks' system is our lifeblood. We are actively using it, even though we don’t like to use...

Oct 2022
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CMIO

Functionality and Upgrades

There are a number of features that we have been asking about for years that eClinicalWorks has...

Oct 2022
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Manager

Functionality and Upgrades

The biggest weakness with the product is that there are just so many clicks to use it. The product...

Sep 2022
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VP/Other Executive

Service and Support

When we send a ticket to eClinicalWorks' support people, that ticket will bounce around between...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I would tell my peers that eClinicalWorks will do what they say that they will do. However, my peers...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Our clinicians have given eClinicalWorks EHR super positive reviews. They love it. The system's...

Sep 2022
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VP/Other Executive

Service and Support

I wouldn't buy the system again. I don't enjoy using it. The system is a challenge to work with on...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have exhaustively explored other EMR options, and I can't say that we want to keep eClinicalWorks...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor's whole business model is to nickel-and-dime their customers for every single thing that...

Sep 2022
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VP/Other Executive

Relationship

The vendor is totally transparent about what we can and can't customize, and they have some training...

Sep 2022
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VP/Other Executive

Interfacing and Integration

eClinicalWorks puts high walls around their data, and they don't have an API. I would give them a...

Sep 2022
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CIO

Future Outlook

We are moving away from eClinicalWorks because we are trying to find a solution that we can...

Aug 2022
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CIO

Functionality and Upgrades

Our providers like the ease of use of the provider templates and the note templates and how easy the...

Aug 2022
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CIO

Functionality and Upgrades

In terms of challenges and opportunities, the main thing that our team finds is that there is very...

Aug 2022
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Director

Functionality and Upgrades

eClinicalWorks EHR has more features than we will probably ever use. The system is pretty intuitive...

Aug 2022
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CIO

Technology

The EHR does have problems with slowness at times. There is constant maintenance on either our...

Jul 2022
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CIO

Win/Loss - Why they were selected (by current clients)

The reason we have eClinicalWorks' EHR is that it is fairly inexpensive compared to other systems....

Jul 2022
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CIO

Service and Support

eClinicalWorks’ typical technical support and application support teams that the vendor uses for...

Jul 2022
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CIO

Service and Support

The vendor's project teams, such as the team that is working on moving the on-premises solution to...

Jul 2022
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CIO

Functionality and Upgrades

The application is fairly user-friendly. I don’t hear a lot of complaints from the providers that...

Jul 2022
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Director

ROI / Cost (care and feeding)

The vendor downplayed things pretty significantly when we were bringing our old data in during the...

Jun 2022
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Director

Implementation and Training

We did not have a good implementation; we had months of severe growing pains. We shouldn't have had...

Jun 2022
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Director

ROI / Cost (care and feeding)

Some of the additional features make sense to have extra charges. I think the vendor strikes a good...

Jun 2022
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Director

Win/Loss - Why they were selected (by current clients)

Part of the reason we went with the system was its reporting functionality. Reporting is absolutely...

Jun 2022
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Director

Service and Support

Sometimes the vendor's support team is great, but other times, the support team is pretty terrible....

Jun 2022
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Manager

Relationship

We have a small footprint with eClinicalWorks, and thank goodness it is only small. We have had a...

Jun 2022
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Manager

Service and Support

eClinicalWorks’ support is terrible. Their support is offshore, and when we put in a request for...

Jun 2022
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Manager

Other Observations & Comments

Our clinicians like eClinicalWorks EHR a lot, and that is part of why we will continue to use the...

Jun 2022
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Director

Service and Support

eClinicalWorks' support has improved over the last year. I have been pleasantly surprised, and I can...

Jun 2022
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Director

Functionality and Upgrades

We have been with eClinicalWorks for a while. Their system fits very well with one of our...

Jun 2022
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Director

ROI / Cost (care and feeding)

eClinicalWorks could improve their ability to integrate their system with third-party platforms at a...

Jun 2022
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CEO/President

Functionality and Upgrades

The eClinicalWorks product is utterly worthless for my specialty. We have had a whole series of...

Jun 2022
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CEO/President

Service and Support

The vendor is totally unresponsive to people who work with their system. We have been complaining...

Jun 2022
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CEO/President

Technology

The technology is ancient, and eClinicalWorks refuses to fix it. It seems like the vendor had...

Jun 2022
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CEO/President

Future Outlook

I would give my right arm to get rid of eClinicalWorks' EHR. I have tried. I find the program...

Jun 2022
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CEO/President

Other Observations & Comments

I know of other practices that use eClinicalWorks' system, and most of the practices are universally...

Jun 2022
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CEO/President

Functionality and Upgrades

The EHR is terrible. To have patient-centered care, we have to be able to find things easily, and we...

Jun 2022
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CEO/President

Functionality and Upgrades

I think most of our doctors are unhappy with eClinicalWorks' product, but not to the extent that I...

Jun 2022
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Analyst/Coordinator

Interfacing and Integration

I like working within the system's interface where we can document, find, and look in a snapshot...

Jun 2022
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CIO

Functionality and Upgrades

I want the vendor to focus on improving the ease of use and the workflow. The vendor tends to build...

Jun 2022
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CIO

Technology

The vendor needs to improve their technology. They are falling behind in some key areas. Technology...

Jun 2022
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CIO

Functionality and Upgrades

The product’s basic functionality is intuitive. But as new functionality comes out, it is evident...

Jun 2022
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CIO

Service and Support

We force the vendor to get involved with us on the EMR side. The vendor needs to work on their...

Jun 2022
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CIO

Service and Support

The CARES Act was a huge national initiative, and we felt like the vendor was almost learning about...

Jun 2022
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Director

Functionality and Upgrades

In terms of the system's functionality for our specialty, there is still a lot that needs to be...

May 2022
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Director

Functionality and Upgrades

The system's vaccine functionality is better than it used to be. That is good. Now, the system will...

May 2022
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Director

Other Observations & Comments

I am not sure that I would buy eClinicalWorks EHR again. Instead, I might look at specialty-specific...

May 2022
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Director

Service and Support

Working with eClinicalWorks is a challenge, but their system seems to be more robust than it used to...

May 2022
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Director

Functionality and Upgrades

eClinicalWorks allowed us to quickly set up televisits during the COVID-19 pandemic. It was helpful...

May 2022
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Director

Lessons Learned

Usability is a big thing that we would like the vendor to focus on. The vendor has slowly improved...

May 2022
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Director

Relationship

The vendor overpromises and underdelivers. There are some things that the vendor promised us years...

May 2022
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Director

Interfacing and Integration

The integration challenges that we have experienced with the system are mostly due to external...

May 2022
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Manager

Functionality and Upgrades

eClinicalWorks has a lot of clicks. That's always the complaint that I get from the providers. There...

Apr 2022
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Manager

Service and Support

eClinicalWorks has a strategist person that's actually quite helpful to me when I'm reaching out for...

Apr 2022
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Manager

ROI / Cost (care and feeding)

eClinicalWork functions, but I would tell others that it’s buggy and it helps to get to know the...

Apr 2022
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Manager

Functionality and Upgrades

It would be helpful if eClinicalWorks could have some sort of mini application to preview what the...

Apr 2022
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Manager

Functionality and Upgrades

We're still waiting for a resolution for the vitals. We can't move everybody to the browser version...

Apr 2022
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Manager

Functionality and Upgrades

eClinicalWorks has the touchless check-in so we can just text to check in. They have the healow app,...

Apr 2022
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Manager

Implementation and Training

We haven't gone through training in a long time. And the last time we had training I actually was...

Apr 2022
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Manager

Functionality and Upgrades

Sometimes when we upgrade, there's more bugs on the system that we expected. It's frustrating to...

Apr 2022
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Manager

Service and Support

Support continues to be a challenge with eClinicalWorks. Every time we install a patch to fix one...

Apr 2022
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Manager

Future Outlook

We continue to utilize eClinicalWorks EHR just because we are so invested in it. I don't think the...

Apr 2022
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Manager

Functionality and Upgrades

eClinicalWorks EHR is designed for a mom-and-pop primary care physician office. There are some...

Apr 2022
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Manager

Interfacing and Integration

eClinicalWorks is very averse to integration with other platforms. We have had to create workarounds...

Apr 2022
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Director

Functionality and Upgrades

There are huge advantages to eCW's product in the primary care world compared to other products I...

Mar 2022
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Manager

ROI / Cost (care and feeding)

eClinicalWorks tries not to charge for any items that aren't individual wants or needs. We offer a...

Mar 2022
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Manager

Implementation and Training

I wasn't impressed by how eClinicalWorks implemented the EHR and by the services they gave us. With...

Mar 2022
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Manager

Implementation and Training

Ongoing training is at will or by request. We don't necessarily rely on eClinicalWorks for ongoing...

Mar 2022
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Manager

Functionality and Upgrades

The ease of use is evolving as the technology is evolving. The ease of use is getting better, but...

Mar 2022
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Manager

Technology

Some of the vendor's new technology, specifically in the voice recognition and scribe areas, are...

Mar 2022
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Manager

Service and Support

The only downside of the vendor's support is the inherent language difficulties because most of the...

Mar 2022
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Manager

Relationship

eClinicalWorks has gotten so big. I used to communicate with one of the executives occasionally, but...

Mar 2022
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Manager

Functionality and Upgrades

There are very few other EHR technologies that provide the specific type of flow sheet that our...

Mar 2022
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Physician

Functionality and Upgrades

Overall, eClinicalWorks EHR works well for the provider and is easy to learn. Unfortunately,...

Mar 2022
||
(0)
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Physician

Functionality and Upgrades

eClinicalWorks EHR is very intuitive and easy to use. eClinicalWorks is trying to embrace digital...

Mar 2022
||
(0)
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Physician

Functionality and Upgrades

The user experience is mediocre. eClinicalWorks needs to invest in having product designers sit with...

Mar 2022
||
(0)
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CEO/President

Relationship

eClinicalWorks does not keep all their promises. They have gone through some sort of safety and...

Mar 2022
||
(0)
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CEO/President

ROI / Cost (care and feeding)

eClinicalWorks does not charge us for every little thing. They actually tend to give most things away....

Mar 2022
||
(0)
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CEO/President

Implementation and Training

When eClinicalWorks' product has a new feature or change, eClinicalWorks doesn't arrange any...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

Every upgrade from eClinicalWorks fixes 10 problems and creates 4 new ones, and sometimes the new...

Mar 2022
||
(0)
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CEO/President

Lessons Learned

I would like eClinicalWorks to improve their credit card processing. There are a couple of credit...

Mar 2022
||
(0)
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CEO/President

Interfacing and Integration

eClinicalWorks EHR uses a connection service called healow Insights to integrate data from other...

Mar 2022
||
(0)
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CEO/President

Service and Support

Sometimes eClinicalWorks’ support team has challenges understanding a problem we are having, or the...

Mar 2022
||
(0)
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CEO/President

Functionality and Upgrades

If a user knows how to use eClinicalWorks EHR and can put up with some of the annoyances,...

Mar 2022
||
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Director

Functionality and Upgrades

Initially, I loved eClinicalWorks EHR. Using it as a clinician was awesome, but then I moved into...

Feb 2022
||
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Director

Relationship

The first year we went to the vendor's conference, we are all pumped up, and then by the second...

Feb 2022
||
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Director

Interfacing and Integration

eClinicalWorks needs to work on the true integration of their system. The vendor has many add-ons,...

Feb 2022
||
(0)
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Director

Lessons Learned

I would probably buy eClinicalWorks EHR again for an ambulatory-only setting, but for an entire...

Feb 2022
||
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Director

Service and Support

eClinicalWorks' support is terrible. All of the vendor's support is outsourced overseas, and their...

Feb 2022
||
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Director

Functionality and Upgrades

We got the solution to work, but it was difficult to set up. Our providers like how intuitive the...

Feb 2022
||
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Director

Functionality and Upgrades

We have had offices leave the solution, but the vendor is very difficult. They don't want people to...

Feb 2022
||
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Director

Lessons Learned

I wouldn't recommend the system to anyone. We typically try to steer people toward other EHRs.

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

As long as people are using the templates that are suggested by the product, our notes look really...

Feb 2022
||
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Manager

Functionality and Upgrades

Some things are fine with the EHR, but something new happens every day. Something disappears or...

Feb 2022
||
(0)
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Manager

Lessons Learned

If I could revisit the whole decision, I would say that I would not want to get the system during a...

Feb 2022
||
(0)
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Manager

Sales and Contracting

I don’t think that eClinicalWorks nickels-and-dimes us. We have paid what we were contracted, but...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

eClinicalWorks' system is the only EHR I know for an FQHC, and it works well with what we do. As...

Feb 2022
||
(0)
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Manager

Service and Support

eClinicalWorks has different people working in different areas of the EHR that don't speak to each...

Feb 2022
||
(0)
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Manager

Relationship

We see consistent issues in eClinicalWorks' EHR. Sometimes the issues are from security settings of...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

The main changes I would make to the EHR are around the workflow processes. There is a lack of...

Feb 2022
||
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Manager

Service and Support

The most frustrating thing with eClinicalWorks’ support is we can tell the techs that are answering...

Feb 2022
||
(0)
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Manager

Implementation and Training

Initially, the training that the vendor gave us was very poor. The actual on-site trainers that came...

Feb 2022
||
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Manager

Relationship

The particular people that the vendor brought here were really knowledgeable. They tried to help us...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

In a recent upgrade to eClinicalWorks EHR, the patient emergency contact wouldn't save. It has been...

Feb 2022
||
(0)
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Manager

Interfacing and Integration

eClinicalWorks does allow their system to have some interoperability with other EMRs, and that is...

Feb 2022
||
(0)
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Manager

Service and Support

Throughout the years, eClinicalWorks' support has been very up and down. There have been times when...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

We still do not have the meaningful use information we need, and the vendor said that feature should...

Feb 2022
||
(0)
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Manager

Service and Support

I don’t see eClinicalWorks anticipating or looking at problems. The vendor deals with issues only...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

The EHR is fine. It has its shortfalls, but so does every product. eClinicalWorks usually tries to...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

eClinicalWorks was finally able to get the PDMP working, but not all the functions work in both...

Feb 2022
||
(0)
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Manager

Implementation and Training

eClinicalWorks doesn’t do a lot of training with the implementation of other products. We have to...

Feb 2022
||
(0)
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CMIO

Functionality and Upgrades

We are stuck on the client platform. It is slow and clunky, and it doesn't seem to work with the way...

Feb 2022
||
(0)
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CMIO

Functionality and Upgrades

eClinicalWorks' support people have come a long way in structuring their product. They have improved...

Feb 2022
||
(0)
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CMIO

Implementation and Training

We had a lot of difficulties with the project management for our eClinicalWorks implementation. Our...

Feb 2022
||
(0)
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CMIO

Interfacing and Integration

As we get used to eClinicalWorks EHR, it gets used to us. With patients coming in for return visits,...

Feb 2022
||
(0)
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CMIO

Other Observations & Comments

Going to eClinicalWorks EHR has been a painful transition for everybody. We were on our last system...

Feb 2022
||
(0)
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CMIO

Service and Support

eClinicalWorks could be more proactive. If we are seeing an issue and eClinicalWorks is not seeing...

Feb 2022
||
(0)
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CMIO

Functionality and Upgrades

I hope that eClinicalWorks EHR is part of our long-term plans. The whole reason we made the change...

Feb 2022
||
(0)
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 or  to see details.

CMIO

Implementation and Training

The on-site training and go-live support from eClinicalWorks were excellent. I wish we could have...

Feb 2022
||
(0)
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 or  to see details.

CMIO

Service and Support

The support process for eClinicalWorks is working reasonably well. When we have issues, the vendor’s...

Feb 2022
||
(0)
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Director

Implementation and Training

The biggest thing for me is that we don't have any control over when eCW upgrades the application...

Jan 2022
||
(0)
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Analyst/Coordinator

Service and Support

The most important thing for the vendor to focus on is support. Their support network is absolutely...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In terms of usability, the system leaves something to be desired. The configuration is complex and...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

eClinicalWorks should focus on providing tangible outcomes. Our issues are probably a symptom of the...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

Early on in our relationship with eClinicalWorks, we learned that they do not care about supporting...

Jan 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

It is in the nature of EHRs to be part of our long-term plans. We are almost crippled. Once we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

When we express our concerns to eClinicalWorks, they do not listen to us. They are insensitive to...

Jan 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Implementation and Training

When we were brand new to the application, I quickly learned more about it than our assigned...

Jan 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have been fighting to get workable reports since we went live. The clinical side of the system is...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

The executives placate us. They like to blow smoke. The executives get involved when they feel like...

Jan 2022
||
(0)
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Analyst/Coordinator

Relationship

Most of the solutions we get are solutions we have found ourselves. I hate working with...

Jan 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

If eClinicalWorks improves twice over, there is a fair chance my satisfaction will slightly increase...

Jan 2022
||
(0)
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Analyst/Coordinator

Sales and Contracting

We were sold on eClinicalWorks' product because of several things we were told that turned out to be...

Jan 2022
||
(0)
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 or  to see details.

Director

Service and Support

eClinicalWorks’ service is horrible. We have to fight to get the service people's attention. I want...

Jan 2022
||
(0)
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 or  to see details.

Director

Interfacing and Integration

As interoperability became more prevalent, eClinicalWorks EHR became less effective. The web portal...

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor is very hard to work with around integration, and they charge a lot for it.

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Service and Support

I can call the vendor organization, but the direct support is not good.

Jan 2022
||
(0)
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VP/Other Executive

Implementation and Training

My impression is that the system is better for a small office. The system can be hard to navigate,...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

The more I poke around the system, the more I find what I like about it. A year ago, I would have...

Jan 2022
||
(0)
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COO

Implementation and Training

The positive thing about eClinicalWorks EHR is that it is really easy to learn. The training time is...

Jan 2022
||
(0)
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COO

Interfacing and Integration

The biggest frustration we have with eClinicalWorks EHR is that it doesn't integrate with other...

Jan 2022
||
(0)
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COO

Service and Support

Our relationship with eCW has been deteriorating over the past few years. We have an account...

Jan 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

eClinicalWorks was the number-one vendor when we bought their product, but they have dropped so much...

Jan 2022
||
(0)
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 or  to see details.

CMIO

Relationship

When the vendor promises something, they come through with it. The vendor comes out with a lot of...

Jan 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

eClinicalWorks has an initiative to greatly improve patient safety, but when a company responds to...

Jan 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

The new prescription standard has created a necessary change in the screens and the functionality of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We have adopted other technology to meet our needs before eClinicalWorks develops it. In other...

Jan 2022
||
(0)
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 or  to see details.

CMIO

Future Outlook

The vendor has become more active with patient safety and making it more transparent. There is a...

Jan 2022
||
(0)
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CIO

Lessons Learned

I don't have a lot of really good things to say about eClinicalWorks. They are underperforming in...

Jan 2022
||
(0)
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 or  to see details.

CIO

Relationship

eClinicalWorks is an arrogant company. We ask them to show us their rollback plan so that we can...

Jan 2022
||
(0)
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 or  to see details.

CIO

Service and Support

eClinicalWorks moved things around for our data centers, but they looked really different and...

Jan 2022
||
(0)
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 or  to see details.

Director

Other Observations & Comments

eClinicalWorks EHR is fine. It meets some of our needs. It isn't great, but like any software, how...

Jan 2022
||
(0)
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Director

Service and Support

The vendor's customer service is very poor. They tend to work on everything from a project and...

Jan 2022
||
(0)
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 or  to see details.

Director

Service and Support

eClinicalWorks' responses aren't timely. We will put tickets into the system, and then they will...

Jan 2022
||
(0)
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 or  to see details.

Director

Interfacing and Integration

The system's interoperability and functionality are very poor. The vendor seems less capable when it...

Jan 2022
||
(0)
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Director

Technology

I have never found an EHR to be intuitive. We have to train people on EHRs. Their ease of use is...

Jan 2022
||
(0)
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CIO

Service and Support

The vendor shows product demos and road maps, but they don’t deliver on those. They deliver a...

Dec 2021
||
(0)
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 or  to see details.

CIO

Interfacing and Integration

The software integrates with a few systems, but eClinicalWorks doesn't participate in a way that...

Dec 2021
||
(0)
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CIO

Functionality and Upgrades

The longer we have the product, the more unhappy we seem to be with it. The vendor keeps trying to...

Dec 2021
||
(0)
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CIO

ROI / Cost (care and feeding)

It seems like every new feature has a monthly cost per provider and per nurse. The vendor has touted...

Dec 2021
||
(0)
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CIO

Lessons Learned

A strength of the system is its customizability. We can do a lot with it in terms of the provider...

Dec 2021
||
(0)
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CEO/President

Service and Support

eClinicalWorks couldn't get their system to integrate very well or seamlessly with our other...

Dec 2021
||
(0)
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CEO/President

Functionality and Upgrades

We don't have any in-house people who could work on eClinicalWorks EHR. We are trying to enforce the...

Dec 2021
||
(0)
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 or  to see details.

CEO/President

Interfacing and Integration

One hurdle that we have faced is that we were on a telehealth path before the pandemic. Our next...

Dec 2021
||
(0)
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CEO/President

Functionality and Upgrades

We are looking at other telehealth products, but they all have their deficiencies when it comes to...

Dec 2021
||
(0)
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CEO/President

Service and Support

Everyone complains about the vendor's offshore support. eClinicalWorks knows that they need a second...

Dec 2021
||
(0)
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 or  to see details.

CEO/President

Interfacing and Integration

I have no easy way to communicate with clinicians in the system or to make it easier for patients to...

Dec 2021
||
(0)
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CEO/President

Relationship

Based on the market and the size of my organization, if I were going to do an upgrade, I wouldn't be...

Dec 2021
||
(0)
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Manager

Relationship

eClinicalWorks is notoriously bad about making timeline promises that they can't keep. We had a...

Dec 2021
||
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

eClinicalWorks will charge us for some things, but they won't charge us for other things. I don't...

Dec 2021
||
(0)
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 or  to see details.

Manager

Interfacing and Integration

Some of the custom work that we have done with the solution has limited our integration abilities.

Dec 2021
||
(0)
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 or  to see details.

Manager

Relationship

eClinicalWorks recently released a version of the system that had pretty extensive performance...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

The vendor needs to focus on the system's workflows and the number of clicks that it takes for us to...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

eClinicalWorks does a great job of staying up to date on current government policies, procedures,...

Dec 2021
||
(0)
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 or  to see details.

Manager

Service and Support

Recently, eClinicalWorks removed some support privileges. Now, their support people aren't able to...

Dec 2021
||
(0)
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 or  to see details.

Manager

Lessons Learned

eClinicalWorks EHR would be great for a mom-and-pop shop. With larger customers, the vendor has to...

Dec 2021
||
(0)
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 or  to see details.

CIO

Relationship

We are an enterprise customer of eClinicalWorks, and the product that they offer meets our basic...

Dec 2021
||
(0)
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 or  to see details.

CIO

Service and Support

The executive involvement from eClinicalWorks is high, but is not met with great satisfaction.

Dec 2021
||
(0)
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CIO

Implementation and Training

Epic won’t let customers fail. It is more expensive, but they will not let customers go live unless...

Dec 2021
||
(0)
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Director

Functionality and Upgrades

I use eClinicalWorks EHR because a lot of physicians in my area use it. That makes it convenient for...

Dec 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

I am not a fan of the system's speed. The system is slow to refresh and navigate from screen to...

Dec 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Interfaces can be tricky in the system. Although we already set up several interfaces, we still run...

Dec 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Reporting in eCW's system is awful. The eBO report module is cumbersome to use. If I need a report,...

Dec 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

I am not looking forward to this coming year because I know we will be adding some functionality...

Dec 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

I like the way the system holds patient information. The information looks good and is organized....

Dec 2021
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

eClinicalWorks has tried to innovate in some areas. However, in their annual user conference, they...

Dec 2021
||
(0)
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 or  to see details.

CMIO

Other Observations & Comments

eClinicalWorks EHR is part of our long-term plans because our level of pain isn't great enough to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor's executives are very involved. The vendor keeps all of their promises, but we ask them...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

For the most part, I have the muscle memory to do things pretty quickly in the system.

Dec 2021
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

There are many areas in the system that eClinicalWorks could really improve, like their design...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

A couple of our specialties struggle with the system. The system might have modules that are okay...

Dec 2021
||
(0)
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 or  to see details.

CMIO

Relationship

I would say that our relationship with the vendor is tolerable at best and antagonistic at worst....

Dec 2021
||
(0)
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 or  to see details.

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