eClinicalWorks EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Culture, Value
eClinicalWorks used to avoid charging us for every little thing, but now they have separate charges...
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Relationship, Operations
We have had culture and language issues with eClinicalWorks' support. The training issues that we...
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Relationship, Product
When the COVID-19 pandemic happened, the vendor pivoted rapidly to accommodate patient care with...
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Loyalty, Operations, Product
eClinicalWorks EHR is mostly well engineered. It is an EHR, so it isn't perfect. One thing that I...
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Product
The app for eClinicalWorks EHR works pretty well, so I have used it. I like the interface. Being...
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Product
I have worked with multiple other EHRs in different settings. Other EHRs have some pros and cons,...
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Loyalty
I'm not sure what has been promised by eClinicalWorks. We have IT staff members on hand who have...
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Value
eClinicalWorks charges extra for the atherosclerotic-cardiovascular-disease calculator that tells us...
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Product
We have multiple specialties using the same EHR, but it is pretty difficult to tell who is who in...
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Product
In eClinicalWorks EHR, if the exam flow box is the only thing I can have open, it should take up the...
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Product
When reviewing consult notes that are scanned in from a PDF, there is no obvious or reasonable place...
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Product
When reviewing labs in eClinicalWorks EHR, I should be able to add a diagnosis, look at a previous...
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Loyalty, Product, Value
We wouldn't buy eClinicalWorks EHR again. I agree with everything negative that has been said in...
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Value
eClinicalWorks nickel-and-dimes us to pieces. If we ask for a history or a file for a certain number...
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Operations
I have been fairly dissatisfied with eClinicalWorks’ training. A lot of their training is hands off,...
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Culture, Loyalty, Product
The demo of eClinicalWorks EHR really looked amazing, and then when we got the system, we realized...
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Value
eClinicalWorks EHR seems very expensive, but comparatively speaking, maybe it isn't. I don't want to...
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Operations
We were satisfied with eClinicalWorks’ implementation. I will give the vendor credit where it is...
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Product, Value
I'm very satisfied with eClinicalWorks EHR’s interoperability other than maybe the cost, but...
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Loyalty, Product
eClinicalWorks EHR is usable. We are getting by with it. We made the choice to buy it, so we are...
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Loyalty, Product
In eClinicalWorks EHR, many features are imposed on the entire company rather than being...
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Product
Part of the problem with eClinicalWorks EHR is that it allows us many different ways of doing...
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Product, Value
I have been involved in IT issues and EHRs for many years, and I have had demonstrations of dozens...
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Loyalty, Product
We are stuck with and committed to a program that is old-fashioned and that seems to be at a dead...
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Product
One of the positives of eClinicalWorks EHR is that the patient portal is in pretty good shape. Our...
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Product
I wish eClinicalWorks could hire someone who understands the psychology of making the screen in...
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Value
The challenge with EHRs is that they are expensive. And if there were something better, it would...
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Culture, Loyalty, Product
eClinicalWorks EHR was pitched to us as a true enterprise platform, and once we started to use it as...
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Product, Value
If someone were looking into eClinicalWorks EHR, I would encourage a primary care or internal...
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Product
In general, we see an overpromise of functionality from eClinicalWorks and then continued errors in...
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Product
eClinicalWorks EHR has a fairly intuitive user interface and fills in the SOAP notes specifically...
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Relationship
eClinicalWorks has a lot of clients, so we don't really receive any executive involvement. We have...
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Product
eClinicalWorks EHR is an easy EHR to work with. Most people can pick it up fairly quickly, but it...
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Product
Sometimes, eClinicalWorks will roll out solutions that don't have 100% of their bugs fixed.
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Value
I am pretty sure that we are getting our money's worth with eClinicalWorks EHR because we are able...
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Relationship
eClinicalWorks has definitely overhauled their online and tech support. Their ticketing system has...
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Product
I wish eClinicalWorks had more room to bring in outside third-party applications or interfaces....
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Relationship
We have an account manager from eClinicalWorks who is pretty good. The vendor is more proactive...
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Loyalty, Product
eClinicalWorks has brought in some new interoperability solutions, and they are trying to work on...
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Operations
eClinicalWorks' online education could use some improvement. The vendor could have some better...
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Value
We get quite a bit of encouragement from eClinicalWorks when it comes to adding on other features...
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Loyalty, Operations, Product
As far as I know, there is no desire to leave eClinicalWorks EHR at my organization. However, I...
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Operations
eClinicalWorks has very proprietary available documentation that is not helpful. There is a lot of...
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Loyalty
eClinicalWorks EHR isn't part of our long-term plans. We would love to switch to something else. We...
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Relationship
Our relationship with eClinicalWorks isn't good at all. We are constantly calling the vendor and...
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Culture, Relationship
eClinicalWorks' leaders make a lot of empty promises. Those leaders may tell us different things...
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Value
eClinicalWorks charges us for every little thing. That is one of the reasons that we brought on a...
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Relationship, Product
eClinicalWorks is trying to advance their product and keep up with the market, but I feel like they...
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Product
This is minor, but there are sticky settings within lab management, and we should be able to use our...
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Relationship, Product
Since this new upgrade, the right-hand panel doesn't display very well, so that would be a minor...
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Relationship, Operations, Product
eClinicalWorks has the technology, but they roll it out before they test it or find out how it...
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Operations, Product
Our last upgrade was very good. There was very little lag time, and the system was up with no...
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Relationship
eClinicalWorks’ support people can be very tricky to work with. The way they troubleshoot and...
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Loyalty, Product
I do like that eClinicalWorks EHR is web based now. The vendor finally got rid of the executable...
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Product
I would like to change a bunch of little things in eClinicalWorks EHR. Certain things are...
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Product, Value
The caveat with eClinicalWorks EHR is that it works really well for small mom-and-pop physician...
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Product
eClinicalWorks EHR isn't that buggy necessarily, but the quality of our experience with the vendor...
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Relationship
eClinicalWorks’ customer support is very siloed. In order to solve a problem, we often have to go...
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Relationship, Product
eClinicalWorks has ready access to the performance of our infrastructure and databases. We very...
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Product
I would recommend eClinicalWorks EHR in very specific circumstances, like a small organization that...
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Relationship
eClinicalWorks’ support people aren't responsive, and they often make changes that impact us without...
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Operations
I would like eClinicalWorks' training program to be more targeted to particular roles. It should...
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Product
The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...
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Loyalty, Relationship
I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...
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Relationship, Product
eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...
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Relationship
We have a strategic account manager whom we can directly reach, but there is also a help desk...
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Relationship
eCW is trying to improve their technical support. For example, they now give us the option to have...
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Relationship, Operations
eClinicalWorks' team is very proactive and involved after an implementation. eClinicalWorks assigns...
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Value
eClinicalWorks EHR seems to be one of the least expensive products out there. When we looked at...
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Operations, Product
Things with eClinicalWorks are going okay. The vendor forced us into an upgrade, and that didn't go...
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Product
Since the last upgrade, I have had a number of physicians call for us to find a new EMR. I think...
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Culture, Relationship, Operations, Product
We pretty much try to do things independently. I wouldn't say we have a close partnership;...
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Relationship, Operations, Product
Anytime we upgrade things, we plan on major problems. I am guessing eClinicalWorks is doing a lot of...
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Relationship, Product
For the most part, eClinicalWorks keeps promises, but sometimes they don't. eClinicalWorks doesn't...
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Value
eClinicalWorks nickel-and-dimes us to death. For any product or additional feature we need to keep...
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Operations
On our last upgrade, eClinicalWorks wanted to train us for eight hours, but I couldn't pull out a...
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Operations, Product
The positives with eClinicalWorks EHR are that it is very intuitive and that it is easy to get...
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Relationship
eClinicalWorks is really trying to be responsive. They try hard with support. If I do a help ticket,...
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Loyalty
I don't think our satisfaction will change. We want to try eClinicalWorks’ new AI scribe tool, and...
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Product
When we flipped to the browser version of the system, we had significant performance problems. The...
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Loyalty, Product, Value
If I were part of a single specialty or even a multispecialty group, I would still consider...
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Relationship, Operations, Product
eClinicalWorks worked really hard to get us live, and eClinicalWorks EHR exchanges more data than...
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Relationship
eClinicalWorks' executive involvement couldn't be better. The vendor's executives message us often,...
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Relationship
eClinicalWorks is very proactive in regard to reaching out when there is a problem. Also, I can call...
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Operations
We have gone through several implementation changes with eClinicalWorks, both inward and outward,...
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Value
eClinicalWorks has a good product, but they have been nickel-and-diming people to death with every...
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Product
eClinicalWorks EHR is an aging product. eClinicalWorks has added and added to it. They are trying to...
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Product
eClinicalWorks needs to blow their product up and start over. There are key concepts that could stay...
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Operations, Product
eClinicalWorks is strong in terms of new implementations, but they could do better with their...
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Relationship, Product
In general, eClinicalWorks takes their product 80% of the way to where it needs to be. The last 20%...
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Relationship
For the most part, we have built a relationship with our account management network. That...
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Operations, Product
Speaking from the quality standpoint in terms of the metrics and getting accurate data, I think the...
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Value
eClinicalWorks has a price for everything that we need in the value-based world. If I had a chance...
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Operations
I think my biggest problem regarding the implementation was specifically one person who was in...
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Operations
We should be allowed to go to eClinicalWorks and tell them what we need training on, instead of them...
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Product
With eClinicalWorks EHR, we have the ability to see the risk adjustment factor for each chronic...
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Loyalty, Product
eClinicalWorks EHR is different from our previous product. Trying to learn everything is different....
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Value
There is no EHR vendor that avoids charging for every little thing. That is a fallacy. If we need an...
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Product
All EHR vendors need to do a better job of filtering outbound data. That is something that we are...
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Loyalty, Product
eClinicalWorks is always delivering new technology. The biggest feature set that eClinicalWorks is...
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Culture, Value
With eClinicalWorks, we get charged for every little thing. Anytime they come up with a new...
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Relationship
With eClinicalWorks’ upgrades, there are always some hiccups, but there is nothing major that the...
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Operations
The training is a self-train program for the most part, but the vendor does have really good...
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Relationship
eClinicalWorks has a really good support team. We have a person who we can go to for anything, and...
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Operations, Value
I like that once we got through training and understood the product, it was very seamless. We do...
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Product
healow gives us the tools to communicate with our patients. It seamlessly overlays the patient...
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Product
eClinicalWorks’ scheduling module is easy to use. We have a grid where we can see everything at a...
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Product
With eClinicalWorks, the reporting piece is lacking and difficult to use. We don't have a lot of...
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Loyalty, Product
eClinicalWorks EHR does what it is supposed to do. The documentation and patient aspects are all in...
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Relationship
If we need eClinicalWorks’ support or there are issues, they are responsive and give a time frame...
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Product
I have used a couple of different EMRs. My frustration with eClinicalWorks EHR is that I'm building...
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Loyalty, Value
The ASCVD Risk Estimator is available but costs extra. However, cost is a quality metric for me. I...
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Loyalty, Product
If I get a new patient and I want to trend a growth curve, all I can do right now is add a birth...
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Loyalty, Product
Right now, I have to hover over a certain area, not click on anything, scroll down to review the...
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Product
I am still trying to figure out how to fully integrate our patient-facing mobile health app. I...
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Product
With the progress note navigation window, the box that pops up when we are documenting a progress...
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Product
With the feature for merging things or copying them forward, I know we can essentially copy the...
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Loyalty
With eClinicalWorks, we try to avoid the current version whenever humanly possible because the...
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Culture, Value
eClinicalWorks does not keep their promises, and they do not avoid charging for every little thing....
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Operations, Product
Upgrades with eClinicalWorks are an absolute nightmare. They turn security features on and off at...
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Product
In our state, if a doctor is prescribing a controlled substance for three months, there are laws in...
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Product
Medications are a nightmare. If we set the medication history window to show us 50 things, the...
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Product
I like that eClinicalWorks has a web-based version I can access from outside, but it is pretty...
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Relationship
My opinion of eClinicalWorks has gotten a lot better. The vendor will call us within five minutes...
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Product
The system is stable, and it doesn't have a lot of crashes. eClinicalWorks has pretty much branched...
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Value
We have to pay for services in the system, and some of the vendor's prices are crazy. The prices we...
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Loyalty, Product
I wish that some of the vendor's solutions were better or more detailed. eClinicalWorks eventually...
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Product
Some things take a while to do in the system because we have to wait for the system to load. That is...
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Relationship
I would tell someone who was looking into the system that it is definitely trending on the way up....
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Loyalty, Operations
For a while, eClinicalWorks EHR was awful. Recently, we brought in people to help us navigate and...
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Culture
I vetted eClinicalWorks. I had seen them at several conferences, and they provided me with a...
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Relationship, Operations
A lot of our issues with eClinicalWorks have had to do with training and poor communication. It is...
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Product
Certain programs don't integrate well. It seems like the programs are working for all the companies...
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Product
One major issue with the EHR that is super important is the integration with the state vaccine...
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