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eClinicalWorks EHR
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User Commentary

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Director

I know eClinicalWorks tried hard to make adjustments during the pandemic for things like more...

Sep 2021
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Director

I wouldn't say that we have had a terrible or great year. We pulled back from using the EMR because...

Sep 2021
||
(0)
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Physician

eClinicalWorks EHR pretty much looks like the same product as it did years ago. There are some...

Aug 2021
||
(0)
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Physician

eClinicalWorks EHR is easy to use. The learning curve is not steep. The system is pretty intuitive.

Aug 2021
||
(0)
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Physician

There are times when one wants to get certain views of historical data that aren't possible to do....

Aug 2021
||
(0)
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Physician

There might be things that eClinicalWorks is offering to my IT people, but they prefer not to go...

Aug 2021
||
(0)
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Physician

eClinicalWorks EHR wasn't a terribly expensive product. Given that the product isn't all that great,...

Aug 2021
||
(0)
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Physician

The software's data entry is very cumbersome. One has to come up with workarounds and tricks. The...

Aug 2021
||
(0)
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Physician

If I were going to be solo, I might think about buying eClinicalWorks EHR again. One of my pet...

Aug 2021
||
(0)
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Physician

The implementation process was over a weekend, and it started and ended when it was supposed to. But...

Aug 2021
||
(0)
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Physician

If I were king of the forest, we probably would have made a switch years ago because of the issues...

Aug 2021
||
(0)
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Physician

Patients find eClinicalWorks EHR difficult to use. Some of the weaknesses on the physician side are...

Aug 2021
||
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Physician

The number of clicks and the ability to attach documents to the portal, and nowadays, patients take...

Aug 2021
||
(0)
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Physician

We upgraded the system, but I cannot find a single thing that got better with the upgrade. Things...

Aug 2021
||
(0)
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Physician

I can't remember the last time I got any direct training from eClinicalWorks. It was probably years...

Aug 2021
||
(0)
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Physician

At the end of the day, eClinicalWorks EHR does what the vendor says it will do, but it takes a lot...

Aug 2021
||
(0)
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Physician

Unfortunately, a lot of the information comes in images that are sent by fax, and data is not sent...

Aug 2021
||
(0)
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Analyst/Coordinator

eClinicalWorks is getting better about keeping their promises, but they still say that something is...

Aug 2021
||
(0)
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Analyst/Coordinator

It takes a lot of work to get any integration or interfacing done with the system. That is such a...

Aug 2021
||
(0)
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Analyst/Coordinator

The vendor could drive outcomes for us by offering more ways for us to get information to places...

Aug 2021
||
(0)
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Analyst/Coordinator

The vendor tries to customize their physician training classes. At go-lives, they break up training...

Aug 2021
||
(0)
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Analyst/Coordinator

Overall, eClinicalWorks EHR is a comprehensive product. It looks at patients in all areas, from...

Aug 2021
||
(0)
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Manager

eClinicalWorks support since the pandemic started hasn't been great. I am a little disappointed in...

Aug 2021
||
(0)
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Manager

eClinicalWorks EHR works well. Everyone is going to have a problem no matter which EHR we use. Every...

Aug 2021
||
(0)
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Manager

eClinicalWorks EHR is integrated into everything that we do. The vendor is a partner to us.

Aug 2021
||
(0)
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Manager

Sometimes, an EMR can have too many features because the government puts regulations on EMR...

Aug 2021
||
(0)
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VP/Other Executive

Our providers wanted a different system when we purchased eClinicalWorks EHR years ago, but our...

Jun 2021
||
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VP/Other Executive

We have gotten upgrades, and those haven't always gone smoothly. The system is adequate, but it just...

Jun 2021
||
(0)
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VP/Other Executive

The customer support could be better. We sit on issues regularly, and we never seem to get anything...

Jun 2021
||
(0)
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CIO

eClinicalWorks is very quick in rolling out new features, but the features don’t work the way they...

Jun 2021
||
(0)
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CIO

eClinicalWorks delivers a low-quality product. We definitely get what we pay for. I think their...

Jun 2021
||
(0)
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CEO/President

eClinicalWorks doesn't keep all of their promises. I don't think that there is any organization that...

Jun 2021
||
(0)
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CEO/President

When it comes to serviceability and communication, it can be really difficult to have someone who...

Jun 2021
||
(0)
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CEO/President

We have access to eClinicalWorks' senior representatives, but those people have changed. There is...

Jun 2021
||
(0)
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CEO/President

eClinicalWorks is adept at handling crises. They were one of the first vendors to really engage in...

Jun 2021
||
(0)
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Manager

We definitely have some issues with eClinicalWorks EHR. The reporting is an issue because if we...

Jun 2021
||
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Manager

I have worked with eClinicalWorks EHR for a long time, so I have become adjusted to most of the...

Jun 2021
||
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Manager

We have to stay on top of the vendor a little bit to get things, such as report requests,...

Jun 2021
||
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Manager

Our providers have to go through a lot of steps to get the outcomes that they need. It would be...

Jun 2021
||
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Manager

We are a large practice, and I know that other large practices use eClinicalWorks EHR too, but we do...

Jun 2021
||
(0)
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Manager

eClinicalWorks EHR has so much potential. For the most part, the system is fairly functional and...

Jun 2021
||
(0)
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Manager

eClinicalWorks EHR has specified vendors that they work with, and then if we are looking outside of...

Jun 2021
||
(0)
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Manager

Everything has an extra charge. In eClinicalWorks EHR, we pay for the licenses and setup for each...

Jun 2021
||
(0)
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Manager

Some providers like the system, and some don’t. For primary care, the system has good features, but...

Apr 2021
||
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Manager

The vendor provides in-person training and virtual training. But because the system is so clunky, we...

Apr 2021
||
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Manager

If I were starting over, I would definitely not buy the system again. The system is so complicated...

Apr 2021
||
(0)
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Manager

The vendor needs to make the system more user friendly and add customizations for specialties. I...

Apr 2021
||
(0)
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Manager

If the vendor can fix the problems with the system's user friendliness, we will be pretty satisfied...

Apr 2021
||
(0)
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CEO/President

New safety and compliance mandates came out, so eClinicalWorks made changes to the software. There...

Apr 2021
||
(0)
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CEO/President

The service access to vendor executives is good because we have been with eCW for so long. The tool...

Apr 2021
||
(0)
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Analyst/Coordinator

eClinicalWorks' implementors write the software, but I am coming to find that very few of them have...

Mar 2021
||
(0)
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Analyst/Coordinator

At this point with eClinicalWorks, our relationship is kind of like a marriage. We made a big...

Mar 2021
||
(0)
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Analyst/Coordinator

When we first went with eClinicalWorks EHR, we got all of the love and a lot of good attention....

Mar 2021
||
(0)
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Analyst/Coordinator

Depending on the practice, I might recommend eClinicalWorks EHR. The price point is attractive for...

Mar 2021
||
(0)
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Analyst/Coordinator

At times, eClinicalWorks is very unstable, quite frankly. A few years ago, they got hit by the...

Mar 2021
||
(0)
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Manager

The vendor is not keeping their promises for a variety of reasons. They keep doing updates to the...

Mar 2021
||
(0)
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Manager

So many things that the vendor has supposedly added to the functionality of the system have created...

Mar 2021
||
(0)
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Manager

The system doesn’t connect to other hospital systems that we have in the area. Some of our locations...

Mar 2021
||
(0)
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Manager

The system shuts down on us all the time. The vendor's support people are pretty quick to respond in...

Mar 2021
||
(0)
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Manager

I hope the product is not part of our long-term plans. Switching EMRs is a huge undertaking, but we...

Mar 2021
||
(0)
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Physician

The web version definitely has a lag from the server version, and I find that to be moderately...

Mar 2021
||
(0)
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Physician

We now have a touchscreen version, which is sometimes helpful and sometimes annoying on Dell...

Mar 2021
||
(0)
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Physician

eClinicalWorks is too big; they aren't responsive. Their track record in terms of their corporate...

Mar 2021
||
(0)
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Physician

The system automatically does things that I don't want it to do. When I put in a diagnosis that the...

Mar 2021
||
(0)
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Physician

I haven't had any training for several years. Whenever eClinicalWorks does an upgrade, we have to...

Mar 2021
||
(0)
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Physician

eClinicalWorks upgrades the system without improving it. They change things for the sake of change,...

Mar 2021
||
(0)
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Physician

eClinicalWorks may be coming to the realization that whether their customers like them matters. The...

Mar 2021
||
(0)
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Physician

eClinicalWorks has only cared about the engineering aspect; they haven't cared about the usability...

Mar 2021
||
(0)
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Physician

The biggest problem with the EHR is the inability to open more than one active window at the same...

Mar 2021
||
(0)
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Physician

The EHR is astoundingly heavy in terms of clicks. That is rampant throughout the entire system....

Mar 2021
||
(0)
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Physician

eClinicalWorks has put in a lot of safety precautions that are monumentally annoying. Every time I...

Mar 2021
||
(0)
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Physician

Everything about the EHR is unusable. Buttons move to different places in different screens. The...

Mar 2021
||
(0)
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Physician

Considering the way that eClinicalWorks EHR has been designed and packaged, we probably would not...

Mar 2021
||
(0)
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Physician

eClinicalWorks could improve on their coordination of care. If we are trying to really have a good...

Mar 2021
||
(0)
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Physician

With training, one clinician would be given a tip that is not shared across all training. I want...

Mar 2021
||
(0)
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CIO

eClinicalWorks has come a long way in supporting patient-centered care. Things aren’t perfect all...

Mar 2021
||
(0)
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CIO

eClinicalWorks does some things really well, but sometimes working with them is really frustrating....

Mar 2021
||
(0)
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CIO

eClinicalWorks keeps their promises, but it takes them longer than we would like. If they tell us...

Mar 2021
||
(0)
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CIO

Interoperability is still a little frustrating. Practices that are on eClinicalWorks' software...

Mar 2021
||
(0)
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CIO

eClinicalWorks' solution functions really well in the offices. It allows our doctors to do...

Mar 2021
||
(0)
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CIO

eClinicalWorks still breaks things sometimes when they do upgrades, but that has gotten better. We...

Mar 2021
||
(0)
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CIO

If I were talking to a peer at another hospital system, I really wouldn’t recommend the...

Mar 2021
||
(0)
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Director

I want eClinicalWorks to focus on the technology, support, and functionality. We are not on the...

Mar 2021
||
(0)
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Director

eClinicalWorks has a lot of modules that could be really good, but the vendor has made restrictions...

Mar 2021
||
(0)
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Director

eClinicalWorks needs to improve the security attributes that they have created for the end users....

Mar 2021
||
(0)
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Director

There has to be better interoperability with other practices outside of our own so that we can share...

Mar 2021
||
(0)
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CIO

Our initial reason for choosing eClinicalWorks EHR was for the ease of use for the clinicians. The...

Feb 2021
||
(0)
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CIO

With upgrades or features that are supposed to be enhanced, those tend to not work when we get them....

Feb 2021
||
(0)
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CIO

eClinicalWorks' support isn't very good, and they aren't responsive. We have had to hire our own...

Feb 2021
||
(0)
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CIO

With patient-centered care, we need add-on features like population health management, patient...

Feb 2021
||
(0)
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CIO

We are excited when eClinicalWorks promotes something like their telehealth solution. They really,...

Feb 2021
||
(0)
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CIO

When I hear integration, I think of interfaces, the interoperability between eClinicalWorks EHR and...

Feb 2021
||
(0)
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CIO

There is functionality in the EHR, and some of it is decent. There is good ease of use because the...

Feb 2021
||
(0)
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CIO

eClinicalWorks has specific meetings that executives attend on a regular basis.

Feb 2021
||
(0)
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CIO

The eCW system just works. We have a big enterprise deal with the vendor, and we get great care and...

Feb 2021
||
(0)
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CIO

We have learned that to be hosted directly by eCW is so much better. Once we moved to those...

Feb 2021
||
(0)
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Manager

eClinicalWorks EHR has good work queues and a good dashboard that users can pull information from....

Feb 2021
||
(0)
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Manager

We are trying to do some of our provider-based billing out of eClinicalWorks EHR, and that has been...

Feb 2021
||
(0)
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Manager

When things are upgraded, we aren't quite sure what happens. Things just change, and nobody seems to...

Feb 2021
||
(0)
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Manager

Our billers can work the queues very quickly in eClinicalWorks EHR and get the claims out the door....

Feb 2021
||
(0)
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Manager

I can't say for sure whether we would purchase eClinicalWorks EHR again. We are so much larger than...

Feb 2021
||
(0)
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Manager

I like how eClinicalWorks has moved everything to basically one page. On the EHR side, the biggest...

Feb 2021
||
(0)
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Director

eClinicalWorks' product is very reasonable in terms of cost. There is a high value for the price. We...

Feb 2021
||
(0)
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Director

I hope not to have eClinicalWorks' system a year from now. Years ago, I still would have bought the...

Feb 2021
||
(0)
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CMIO

eClinicalWorks keeps the concept of their promises, but they don’t always deliver on time. Generally...

Jan 2021
||
(0)
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CMIO

The vendor's trainers have varying levels of expertise. I have actually been in a training where the...

Jan 2021
||
(0)
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Director

eClinicalWorks EHR is fine. eClinicalWorks is hosting it for us. There is a little bit of a...

Jan 2021
||
(0)
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Director

eClinicalWorks' support is a bit frustrating at times. When there are problems, communication is an...

Jan 2021
||
(0)
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CMIO

We have no intention to change electronic health records or practice management systems. We plan to...

Jan 2021
||
(0)
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Physician

eClinicalWorks EHR is actually a pretty good system, but eClinicalWorks doesn't offer some of the...

Jan 2021
||
(0)
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Physician

eClinicalWorks EHR works better than what we had before, and I am always impressed by that. The...

Jan 2021
||
(0)
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Physician

eClinicalWorks doesn't do a very good job of being involved with us, but the system works, so we...

Jan 2021
||
(0)
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Physician

The EHR is a very good product. It is consistent, and it works well. eClinicalWorks is a very good...

Jan 2021
||
(0)
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Physician

eClinicalWorks' training was not great. EMRs don't come without a big learning curve. No training...

Jan 2021
||
(0)
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Director

People either love or hate the system. Our physicians like the system.

Dec 2020
||
(0)
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Director

eClinicalWorks EHR sends C-CDA documents, but receiving them is a challenge that requires a...

Dec 2020
||
(0)
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Director

The system is very malleable. My problem with eCW is their support. We have never really gotten the...

Dec 2020
||
(0)
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Director

I am not a fan of eClinicalWorks. They don't keep their promises. Everything is a problem and an...

Dec 2020
||
(0)
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Director

The issue we have with the vendor's support is getting people to address our issue on the first...

Dec 2020
||
(0)
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Director

I don't feel like we are getting our money's worth from using the system. Either we deal with the...

Dec 2020
||
(0)
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CEO/President

eClinicalWorks EHR is a decent EHR. We have a set of standard templates that our physicians use. The...

Dec 2020
||
(0)
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CEO/President

I would like for eClinicalWorks EHR to be a totally web-based tool. That would be so nice. I would...

Dec 2020
||
(0)
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CEO/President

eClinicalWorks is very inflexible. They do things without telling their customers. After something...

Dec 2020
||
(0)
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Manager

During the COVID-19 crisis, there have been no major changes to our normal, day-to-day operations....

Nov 2020
||
(0)
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Manager

I would like to see the vendor work on the ease of use and system workflow as well as the price,...

Nov 2020
||
(0)
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Manager

The product isn't part of our long-term plans. It is riddled with bugs, and the vendor's quality...

Nov 2020
||
(0)
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 or  to see details.

Manager

The system isn't easy to use. There is a lot of depreciated functionality when people transition...

Nov 2020
||
(0)
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Manager

New functionality is coming out that requires providers to consult with clinical decision support...

Nov 2020
||
(0)
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Manager

We keep hearing from eClinicalWorks that if we moved to the web version, we wouldn't see the bugs...

Nov 2020
||
(0)
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Director

eCW hasn’t kept their promises with the EHR because it is not as easy for the doctors as other...

Nov 2020
||
(0)
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Director

eCW does nickel-and-dime. We always try to avoid taking things to eCW if possible.

Nov 2020
||
(0)
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Director

eClinicalWorks' solution has downtime, but that is most likely on our side and not on their side....

Nov 2020
||
(0)
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Director

My main concern is eClinicalWorks’ support. We have to open tickets, and I understand that that is...

Nov 2020
||
(0)
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Director

With eClinicalWorks, the provider can add the description of the services in a proper way manually,...

Nov 2020
||
(0)
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Director

When switching EMR vendors, we did our research and finally found eClinicalWorks. They are better...

Nov 2020
||
(0)
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CMIO

On the browser product, which is the main product, eClinicalWorks has essentially struggled to...

Nov 2020
||
(0)
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CMIO

The doctors hate the solution because it is very click intensive. The workflow is tedious, but the...

Nov 2020
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CMIO

Support is either feast or famine depending on the issue. We get excellent attention and excellent...

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