Commentary Summary
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User Commentary
Relationship
I dislike eClinicalWorks a lot. The application is fine, but their support is terrible. The support...
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Relationship, Operations
eClinicalWorks sends release notes for upgrades, but they are very long. There are hundreds and...
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Product
When printing a document from eClinicalWorks' system, even if I haven’t had anything to do with a...
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Relationship
eClinicalWorks likes to point fingers, and they want to do things their way. They don't like being...
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Relationship
eClinicalWorks' product is not as intuitive as other systems. It is comprehensive, but it takes a...
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Relationship
We have asked eClinicalWorks some questions repeatedly and have gotten answers that weren’t part of...
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Loyalty, Value
We use eClinicalWorks' system because the doctors like it, and it gives them what they need to see...
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Relationship, Operations
eClinicalWorks helps us build out templates. They truly do provide educational materials to help us...
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Operations, Product
The unfortunate thing is that EHRs are not taught in medical school. When we are in a hospital, we...
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Relationship, Product
The biggest thing I have right now is care managers who are working within the physician practice...
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Loyalty, Relationship, Value
We replaced eClinicalWorks EHR. I would not buy it again because eClinicalWorks didn't keep their...
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Operations
When it comes to training, I would like to be taught best practices for the workflow. With things...
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Product
The product doesn't fully integrate with everything that we have. Even with our acute care, there...
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Operations, Product
Our end users don't complain too much about the product. For our providers, the process of...
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Relationship
We get vendor executive involvement only when we have to escalate things. It shouldn’t ever come to...
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Value
Sometimes the vendor’s upgrades don't go as planned, and then we have to push stuff onto the...
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Product, Value
I would recommend the product to someone only if they were in a small office. The product is...
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Loyalty, Product
Off the cuff, people either like eClinicalWorks EHR or hate it. That is just how EMRs are. There are...
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Relationship
The web support is delayed. We have to put a ticket through our company and then wait. There are...
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Product
We are using eClinicalWorks EHR very successfully. Things are going well. eClinicalWorks EHR is very...
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Operations, Product
With the upgrades, there were definitely some little challenges that could have been handled better...
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Relationship
I am at a large organization that gives me resources to draw on for troubleshooting, and I don't...
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Relationship
When troubleshooting with eCW, they never take our word for things. Whenever we describe an issue in...
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Relationship
eCW refuses to communicate through email about issues. They only call, and they refuse to schedule...
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Relationship
I asked eCW for proactive communication, and they actually said they were incapable. Other vendors...
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Value
eClinicalWorks EHR is on par with what is on the market and is one of the more affordable...
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Relationship
eCW's support team does not document what they are doing in their tickets. If a support ticket gets...
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Value
If it were entirely up to me, I would not buy eCW's system again because I am a big fan of getting...
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Operations
The go-live migration from a different EMR to eClinicalWorks EHR was the worst go-live I have ever...
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Relationship, Product
Whether eCW meets our interoperability goals is probably boosted by the size and relevance of our...
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Relationship
eCW is quick to escalate things and throw people into the conversation, but the vendor seldom...
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Relationship, Product
There are other EHRs out there other than eClinicalWorks' system that may be better suited for our...
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Relationship
eClinicalWorks gives us time frames for either updates or fixes, and things don't always happen when...
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Culture
eClinicalWorks' system functions as an EMR with regard to the functions promoted to us during the...
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Operations, Product
eClinicalWorks' solution is simple and intuitive when it comes to training.
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Relationship
eClinicalWorks calls us back, but oftentimes, they call very late at night or very early in the...
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Relationship
There are enough people in our organization that have contact with higher-level folks at...
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Relationship
Everyone who uses eClinicalWorks' EHR is assigned an account manager. Every single one of the...
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Relationship
eClinicalWorks is pretty good at notifying us about things, but the vendor is not as good as a...
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Culture, Product
The functionality that eClinicalWorks promises in eClinicalWorks EHR doesn't always come to fruition...
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Relationship
We have no issues with our eClinicalWorks account manager, but I feel that they aren’t fully...
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Relationship, Operations
Project management with eClinicalWorks is challenging as we have to stay on top of the vendor’s...
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Loyalty
We are leaving eClinicalWorks because we want to move to an integrated platform throughout our...
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Culture, Relationship
We have requested things such as a grid of which functionalities are available in the eClinicalWorks...
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Operations
There is no new-hire orientation program we are aware of. Everything has been on-the-job training....
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Product
Some things work exactly in eClinicalWorks EHR, and there are some things we expect to work a bit...
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Relationship
We have regular calls with eClinicalWorks, and they have a portal where we can submit tickets. The...
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Relationship
When eClinicalWorks went to the cloud, there was a lot of executive involvement in that transition....
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Culture, Operations
eClinicalWorks keeps some of their promises, but not all of them. We were told that there would be a...
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Culture, Loyalty, Value
eClinicalWorks charges for every single thing. We turned on a feature and we were charged for it. We...
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Operations
eClinicalWorks has ongoing training through their website, but we don't really get training from...
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Loyalty, Relationship
eClinicalWorks' support is pretty good, but it depends on the agent. There are some instances where...
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Relationship, Product
There have been occasions where team members have not had all of the accurate information from the EHR....
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Value
eClinicalWorks has additional fees that make us feel as if we are being nickel-and-dimed....
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Product
A while ago, we did an upgrade and lost a certain chart. It totally disappeared. Now, we have to go...
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Value
Whenever we want something from the vendor that has to do with Medicare, HEDIS, or things like that,...
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Relationship
The vendor has worked pretty hard over the years to really improve their support. I can submit an...
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Relationship
The vendor is very good at alerting us to things, but their communication doesn't meet our needs....
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Relationship
When we need to talk to the vendor's executives, we have a strategic account manager who is very...
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Value
When we bought the system, it was the least expensive option on the market by a significant amount....
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Loyalty, Product
From what I have heard, eClinicalWorks EHR is easy for end users. For instance, it is easy to make...
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Relationship, Product
I know eClinicalWorks tries to be cutting edge and give us what we need, but the products they push...
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Product
I recommend eClinicalWorks EHR for small practices, not big ones. If a practice doesn’t have many...
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Product
Some end users might say that eClinicalWorks EHR is a touch slower on the cloud than it was before....
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Operations
Moving eClinicalWorks EHR to the cloud was very easy for us. The project manager worked closely with...
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Operations
eClinicalWorks is doing a good job at providing training. Our staff members can become certified...
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Product
The interoperability that eClinicalWorks offers has benefits. The vendor does a fairly good at...
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Product
eClinicalWorks’ interoperability has some minuses, and we struggle with the system. Because of how...
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Product
We got on the cloud version of eClinicalWorks EHR, and that made a big difference. I did not think...
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Relationship
eClinicalWorks’ support for their cloud version is good. The number of tickets we have open is lower...
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Loyalty, Product
The interoperability in eClinicalWorks EHR is one of the reasons we want to move away from the...
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Relationship, Relationship
The vendor's specialist is always telling us what is going on. The support team is great; they get...
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Value, Value
eClinicalWorks does not charge for every little thing, but they don’t avoid it; they charge when...
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Loyalty, Loyalty, Product, Product
eClinicalWorks has this chronic problem where every time they have an upgrade, they break some other...
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Operations, Operations
eClinicalWorks has lots of on-demand webinars, but there is nothing very organized regarding training....
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Product, Product
eClinicalWorks has some pretty good interoperability. For some reason, there is a delay with our...
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Product, Product
The number-one complaint I get about eClinicalWorks EHR is that there are too many clicks....
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Relationship, Relationship
The eClinicalWorks support technicians do not understand their own product. Sometimes it takes...
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Relationship, Relationship
I have had pretty strong executive involvement from eClinicalWorks, all the way to the top of the organization....
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Operations, Product
Usability issues come from a combination of worthless programs and worthless users. With...
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Product
The internal integrations work pretty well. We have multiple sites and can access pretty much...
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Relationship
Our IT manager talks to the vendor’s support team, and that manager gets frustrated sometimes when...
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Operations, Product
One thing I dislike about the product is the difficulty with changing the schedule view from morning...
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Product
In eClinicalWorks' system, every window looks different. The buttons are in different places and are...
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Product
The electronic prescribing functionality is generally good; however, the database the vendor uses is...
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Product
eClinicalWorks' product isn't the worst, but it is not the best either. We are working and somehow...
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Relationship, Product
We put tickets in all the time for various stupidities of the program. The vendor gives us some...
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Relationship, Product
I call the upgrades downgrades. When the vendor puts in a new version, that version is similar to...
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Operations
We have no ongoing training from the vendor. The IT people might get training, but the training...
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Product
I dislike the interminable clicks. My biggest complaint is that I cannot open two windows at once in...
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Product
Our providers constantly have to implement numerous insane workarounds just to try to avoid the...
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Relationship
I know that eClinicalWorks has some support located in the United States, but the majority of their...
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Relationship, Product
eClinicalWorks had a breach, and a ton of servers were affected by it. The vendor supposedly...
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Product
The vendor updates NDC codes for new medications but not existing medications. We constantly have to...
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Relationship, Product
When we go to the vendor's support portal, we are supposed to be able to see all of the patient...
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Relationship, Product
There are huge liability and safety issues that eClinicalWorks isn't addressing and will not address...
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Product
There are no complete logs for anything in the system. It is impossible to figure out what happened...
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Relationship, Product
eClinicalWorks has downtime solutions, but their Nimbus product hasn't been available for years. It...
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Product
eClinicalWorks has no way to test features that require third-party vendor integration or...
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Relationship
eClinicalWorks' support portal isn't HIPAA compliant. We can't put patient names, birthdates, or...
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Operations, Product
There is a disclaimer from eClinicalWorks on our education platform that says that their education...
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Product
We have some concerns around eClinicalWorks’ interoperability, so we have explored other EMRs at a...
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Operations, Product
The product is relatively easy to use. It is intuitive, and the features that it has integrated have...
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Relationship, Product
The vendor has good intentions for features, but they often don't work very well. The vendor needs...
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Operations
The ongoing training is pretty good, but the initial training was very canned and not customer...
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Loyalty, Relationship
There are some things we would like to do, but those things are only available in the next version...
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Relationship
We have a dedicated account manager, and a step above that person is a product development officer,...
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Value
The product is so freaking expensive, but it is worth the price. It is a great product, but the...
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Loyalty, Value
The product does what it is expected to do, but we have to stay behind eClinicalWorks to get them to...
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Product
We struggle with the product and are considering other EMRs. The product is at least five years...
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Relationship, Product
eClinicalWorks’ road map is inconsistent and unreliable. The vendor says they are working on...
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Product
eClinicalWorks' product is not intuitive, and the user interface is archaic. The product does not...
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Relationship, Product
eClinicalWorks does major updates and minor updates or patches. They send us a Microsoft MSI file to...
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Relationship, Product
eClinicalWorks has improved their release notes and bug fixes. For years, they refused to give us a...
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Relationship, Product
eClinicalWorks is improving a bit. All their department teams feel very siloed. Every screen looks...
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Operations
We go to eClinicalWorks’ annual conference every year. The conference is a partial sales job and a...
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Loyalty, Product
The product has improved slightly in terms of supporting our integration and interoperability goals,...
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Product
The program does just about everything. That makes it difficult for a single provider to get used to...
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Loyalty
The vendor is moving into the AI space, so they are coming out with some very good tools. The vendor...
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Product
eClinicalWorks has integrated the practice management system, and that is really good. The vendor...
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Relationship
The vendor’s support has really improved, but they go in cycles. The vendor’s people are very...
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Relationship
I know some of the top executives of eClinicalWorks. If we have a major issue, and my people can’t...
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Loyalty
Interoperability is not good with eCW's product because interfaces are expensive, and the vendor...
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Loyalty
eClinicalWorks told us we could keep our old version of the product, but they are doing an upgrade,...
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Relationship, Operations, Product
Most of our problems with upgrades in eClinicalWorks EHR are on our end. When we do any upgrades,...
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Operations, Value
eClinicalWorks tries trainings that are good for small practices, but we are a big organization....
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Operations
eClinicalWorks will do trainings for us if we request them. The vendor made a training course where...
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Product
eClinicalWorks has been slowly making improvements, but overall, there are still a lot of goofy...
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Product
eClinicalWorks EHR is cluttered because there is a lot going on. There are a lot of buttons on the...
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Relationship
We don’t get very good support with eClinicalWorks. I have gotten to the point that if I have an...
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Relationship
If eClinicalWorks has an issue with something like an outage, we never get emails from them. Whereas...
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Product, Value
If somebody wanted to use eCW's system and they were a doctors' organization that was going to buy...
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Loyalty, Product
I have seen eClinicalWorks EHR’s next version, and I hope it fixes issues, but I am not 100% sure...
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Loyalty
We are going to put in another ambulatory solution and displace our eCW environment. The vendor's...
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Product
We have challenges with prescribing medications within eClinicalWorks EHR. It is not an easy system...
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Loyalty, Product
eClinicalWorks EHR has its pros and cons, like all software systems. From a clinical perspective, we...
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Loyalty
Our organization is in the process of looking for a new EHR vendor.
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Relationship, Product
It has been very difficult to get the service team to fix things. For example, we have been having...
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Relationship
It is hard to get to the right support person because the vendor has a phone tree. We know that...
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Relationship
eClinicalWorks does not follow up on things. If the vendor says they are going to do something or...
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Product
The solution does all of the basics. We can document office visits, send prescriptions, and order tests....
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Product
We have trouble with the product's mobile version. The vendor has flat out said that they don't know...
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Product
There hasn't been any new technology from eClinicalWorks in the last few years. We have just been...
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Product
eClinicalWorks EHR is easy to use, and it meets our basic needs. The system doesn't have manual...
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Relationship
eClinicalWorks' representatives aren't very involved. We have to corner the vendor's people to get...
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Product
The system's reliability is quirky. A function will work for someone one day, but the next day, that...
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Operations
When we do provider training, it is easy for us to train our providers on eClinicalWorks EHR. Our...
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Loyalty, Relationship
The vendor doesn't keep all of their promises. They don't even address all of our issues. We have...
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Relationship
One of our challenges with eClinicalWorks has been the way that they handle support. Some tickets...
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Operations
We implemented the system during the pandemic. It is hard for us to say how much of an issue it was...
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Relationship
eClinicalWorks' support is awful, and their communication is worse. Getting the right people...
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Operations
eClinicalWorks’ training is god-awful. We train users on the system, but nobody knows how to use it....
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Product
The patient engagement solution is awful out of the box, and integrating a third-party patient...
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Operations
We went live right in the middle of the COVID-19 pandemic with no on-site training. eClinicalWorks’...
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Product
We have some issues with the system being slow.
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Relationship, Operations, Product
eClinicalWorks’ development and product cycles are very quick, so the vendor is quick to roll out...
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Relationship
We have requested executive involvement, and eClinicalWorks has complied with it and come on-site....
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Product
The use of quality measures could use some improvement. If a provider writes in their note that they...
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Product
The eClinicalWorks EHR is easy for the end user to use. And if we take the product out of the box,...
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Loyalty, Relationship
For what the product does for our practice, the product works well. Our experience with...
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Loyalty
We want all of our departments to work within one system, and eClinicalWorks does not offer that...
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Relationship, Product
The eClinicalWorks EHR feels like it was created by an IT person and not somebody who is actually in...
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Relationship
We have regular calls from eClinicalWorks asking for feedback. They are reaching out to try to get...
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Product
The eClinicalWorks EHR doesn't always take into account our workflows, and I don't know whether I...
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Product
We like the EHR portal, and we think it is pretty. It pushes things to us very consistently.
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Relationship
I am not a big fan of eClinicalWorks. They are just horrific to deal with. Unless someone is a big...
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Loyalty
Whether this product will be long-term for us will depend on what our economic situation ends up...
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Product
Our technology needs are based on the market, and our needs are dramatically different from some...
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Relationship
The vendor’s executive involvement is poor because I have never heard from anybody from eCW.
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Value
There is a charge every time we put in a work ticket. That should be included in our monthly fee.
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Operations
There is not a lot of ongoing training. It would be nice if when eClinicalWorks made changes, they...
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Product
There are like 10 clicks for a medication refill. That seems excessive to me. I want better...
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Value
When eClinicalWorks rolls out more modules, they charge us per patient enrollee. For example, when...
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Product
The documentation feature in the product has historically been great for us. The fact that the...
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Relationship
The executive involvement from eClinicalWorks used to be higher. A few years ago, our account...
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Relationship, Operations
eClinicalWorks provides very little support for the system's upgrades beyond a long, written...
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Loyalty, Product
One of the biggest challenges that we have with the system is its lack of interoperability when it...
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Product
The solution's usability is relatively low compared to the usability of some competing solutions...
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Relationship, Operations, Product
As with a lot of vendors out there, eClinicalWorks struggles to meet their self-imposed deadlines...
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Operations, Product
On the administrative side, the product is very difficult to use. It is really challenging to pull...
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Product
The product has some integration issues from revenue cycle and workflow perspectives.
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Product
I like the reporting system in the EHR. I like the ease of adding templates. We can build templates...
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Product
We have issues with the patient portal because we get a lot of calls about documents that do not...
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Relationship
The vendor doesn’t show us what they are working on. There is no communication on what is coming....
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Relationship
We have a liaison with eClinicalWorks, and a lot of times the feedback we get from them is that the...
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Relationship
The vendor's support team is very responsive, and they are quick to look into our issues and...
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Relationship
The vendor promises a lot of things, but they don't keep their timelines. Most of the time, we have...
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Relationship
The vendor’s executive has team reached out, and they have been trying to work with us on some resolutions....
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Product, Value
I would recommend the product to somebody if they were at a small organization with a couple of...
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Loyalty, Product
When we originally went live, eClinicalWorks gave us the executable version of the software, but in...
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Loyalty
eClinicalWorks' system is part of our long-term plans, but we are looking into some other options...
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Product
We always have problems with the EHR after upgrades. We have performance issues. Sometimes it seems...
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Operations
Our initial training was very good, but the vendor’s ongoing training is lacking. The vendor puts on...
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Relationship, Product
In general, the product works, but when we try to scale it up, it is not as accurate. There are...
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Culture, Product, Value
The vendor tries to give us new technology. They roll things out, but what the vendor rolls out is...
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Product
The product handles patient information fine, and the scheduling functionality is fine.
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Operations
The implementation was abominable and took much longer than the vendor said it would. The...
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Relationship
The vendor's support is awful. We can't get anything done. Most of the vendor's support people are...
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Product
We would like the vendor to have more of a focus on practices. Different practices require different...
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Culture, Value
Because of the type of organization we are, I feel like eClinicalWorks is nickel-and-diming us a...
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Product
We wanted to be able to pull up a patient and click on different areas to get information. There are...
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Loyalty, Relationship
One of our managers loves eClinicalWorks’ product, and we do not want to move. We work really well...
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Operations, Product
eCW has not been able to properly maintain the interface builds we have already paid for. We...
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Relationship
eCW is pressuring their clients to move toward their web interface product and away from their...
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Relationship
eCW needs to do a better job of consistently understanding the environments of the customers that...
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Relationship, Product
eCW seems to have done a really good job on their HIE integrations and search functions. They have...
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Product, Value
The product is a solid ambulatory care system that can be quite effective if it is used to its...
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Relationship
The vendor’s support is all done through tickets. We have to go to a central office, and there is no...
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Operations
We did not get enough training from the vendor. We told the vendor that, but they said that we...
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Product
With the EHR, there are some things that I would like changed in the templates because I have some...
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Product
eClinicalWorks' EHR is okay for our clinical people. We have to make too many clicks, but the system...
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Product, Value
The system's integration is better than some systems' integration, but building any interface with...
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Operations, Product
One of eClinicalWorks’ recent upgrades crashed a part of our system for months, and we couldn’t get...
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Relationship
The vendor's support team is extremely responsive, but they are also extremely useless. The process...
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Value
eClinicalWorks' system is our lifeblood. We are actively using it, even though we don’t like to use...
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Loyalty, Product
There are a number of features that we have been asking about for years that eClinicalWorks has...
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