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eClinicalWorks EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Relationship

There are just good people who work at eClinicalWorks. I have dealt with a lot of folks from the...

Apr 2025
||
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Analyst/Coordinator

Product

Other than the mapping problems that we have where we have some data structured and some not, I...

Apr 2025
||
(0)
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VP/Other Executive

Value

eClinicalWorks charges for every little thing. We did an integration, and they tried to charge us...

Apr 2025
||
(0)
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VP/Other Executive

Product

I haven't seen a whole lot of innovations or upgrades for eClinicalWorks EHR. It is underwhelming....

Apr 2025
||
(0)
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VP/Other Executive

Relationship

eClinicalWorks is very responsive, but they are all over the place and very selective with their...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

There is some baked-in AI in our EHR that has a silly name and does the things. I am not sure how...

Apr 2025
||
(0)
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Analyst/Coordinator

Value

We have to pick our poison; we are either going to spend a lot of money on the software that we...

Apr 2025
||
(0)
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Manager

Loyalty, Value

eClinicalWorks has the price. Their price was why we chose them and is a main driver behind us...

Apr 2025
||
(0)
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Manager

Operations, Product

eClinicalWorks’ documentation is horrendous. They do capture everything, but nobody has the time to...

Apr 2025
||
(0)
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Manager

Relationship

eClinicalWorks has tried to do better on their support. They take the lead in communication. They...

Apr 2025
||
(0)
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Manager

Culture, Loyalty

In my opinion, eClinicalWorks EHR is clunky. We will go to eClinicalWorks' sales pitch, and they...

Apr 2025
||
(0)
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Manager

Relationship, Product

eClinicalWorks’ general problem is that they have a product that we get used to and that is...

Apr 2025
||
(0)
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Manager

Product

Some of the lack of outcomes with eClinicalWorks EHR are our fault. We implement something and tell...

Apr 2025
||
(0)
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Manager

Value

eClinicalWorks is really good at charging for every little thing. They nickel-and-dime us. Because...

Apr 2025
||
(0)
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Manager

Operations, Product

The one thing that eClinicalWorks EHR has going for it is the design, which is fairly decent. The...

Apr 2025
||
(0)
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Manager

Product, Value

I would recommend eClinicalWorks EHR with caveats; it would depend on what my peers were looking...

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Product

I like eClinicalWorks EHR. The thing I don't like about it is that when we are putting things in the...

Mar 2025
||
(0)
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Physician

Product

eClinicalWorks EHR is inefficient for many tasks. There is lag time, mobile application errors, lack...

Mar 2025
||
(0)
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Manager

Operations

We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...

Feb 2025
||
(0)
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Manager

Relationship

We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...

Feb 2025
||
(0)
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Manager

Relationship

eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...

Feb 2025
||
(0)
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Manager

Relationship, Product

We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....

Feb 2025
||
(0)
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Manager

Value

eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...

Feb 2025
||
(0)
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Director

Product, Value

I think the value driver for eClinicalWorks EHR is on the clinical side. The value there is more...

Jan 2025
||
(0)
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Director

Relationship

When we talk to eClinicalWorks about our issues, they say we are talking about enhancements, so we...

Jan 2025
||
(0)
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Director

Product

eClinicalWorks EHR does meet a lot of the organization's needs. Right now, one of the things we are...

Jan 2025
||
(0)
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Director

Loyalty, Relationship

I'm hoping my satisfaction with eClinicalWorks will get better. We just recently got a new strategic...

Jan 2025
||
(0)
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Director

Loyalty, Product

eClinicalWorks is constantly delivering new technology, especially now with their AI voice-activated...

Jan 2025
||
(0)
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Director

Operations

We had a module added, and I could have as many people as I wanted on the training call....

Jan 2025
||
(0)
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Director

Relationship

I would not buy eClinicalWorks EHR again because of eClinicalWorks' support. There is definitely a...

Jan 2025
||
(0)
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Director

Value

Every new feature that we have rolled out with eClinicalWorks has had issues. There is no feature...

Jan 2025
||
(0)
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Director

Relationship, Product

eClinicalWorks definitely doesn't keep their promises. They routinely overpromise and underdeliver....

Jan 2025
||
(0)
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Director

Product

Things are always less fluid and functional with eClinicalWorks EHR than we feel they should be...

Jan 2025
||
(0)
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Director

Relationship

The support for eClinicalWorks is very slow. The support process also requires us to use back...

Jan 2025
||
(0)
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Director

Loyalty, Value

My personal preference with eClinicalWorks EHR as a user, not the person who pays for it, is that I...

Jan 2025
||
(0)
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Director

Operations

We recently upgraded eClinicalWorks EHR. We upgraded from the desktop version to the new, web-based...

Jan 2025
||
(0)
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Director

Loyalty, Value

eClinicalWorks EHR has done well with integrations. The good part is that eClinicalWorks EHR is very...

Jan 2025
||
(0)
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CEO/President

Relationship

eClinicalWorks has been actually very good lately at responding to requests. They do a good job with...

Jan 2025
||
(0)
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CEO/President

Loyalty, Product

There are a lot of screen pop-ups in eClinicalWorks EHR all the time, as well as a lot of screens...

Jan 2025
||
(0)
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CEO/President

Relationship, Operations

eClinicalWorks comes up with new stuff, but they expect us to be the ones interrogating them as to...

Jan 2025
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Product

eClinicalWorks is fine. It is overall the same. I see that the vendor is trying to keep up with the...

Jan 2025
||
(0)
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CEO/President

Loyalty, Product

We have been actively using eClinicalWorks EHR; we just don't use a lot of the functionality. We...

Jan 2025
||
(0)
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Director

Product

eClinicalWorks EHR is clunky. eClinicalWorks is trying to push integration, but they haven’t made it...

Jan 2025
||
(0)
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Director

Relationship

eClinicalWorks has account managers who reach out, but if we ask them questions, half the time, we...

Jan 2025
||
(0)
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Director

Product

eClinicalWorks EHR functions as designed at a basic level. It is easy to see across locations and...

Jan 2025
||
(0)
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Director

Product

The reporting modules in eClinicalWorks EHR are awful. They are very archaic, and it is difficult to...

Jan 2025
||
(0)
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Director

Product

The providers still struggle with certain things in eClinicalWorks EHR, like prescribing things and...

Jan 2025
||
(0)
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Director

Culture, Relationship

eClinicalWorks sold eClinicalWorks EHR to us, and now there is not a lot of support. It is so...

Jan 2025
||
(0)
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 or  to see details.

Manager

Culture, Relationship, Operations

We have a love-hate relationship with eClinicalWorks. It takes two or three years to actually see...

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Culture

With the eClinicalWorks behavioral health module, the practice has to build everything, and that is...

Jan 2025
||
(0)
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Manager

Value

eClinicalWorks nickel-and-dimes us on every new service offering, module, and product offering....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

eClinicalWorks needs to fix and address the current issues that they have instead of pushing all of...

Jan 2025
||
(0)
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Director

Product, Value

eClinicalWorks' positive aspect is that they are at a good price point for a small practice....

Jan 2025
||
(0)
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Director

Relationship, Product

eClinicalWorks needs interoperability with external data. I would like to see them more committed as...

Jan 2025
||
(0)
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COO

Product

A lot of updates to the solution aren't necessarily what the vendor said was going to happen, and...

Jan 2025
||
(0)
 Thank you  Helpful

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COO

Product

eClinicalWorks EHR is fine. I wouldn't say there are any big developments for us. I think just...

Jan 2025
||
(0)
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COO

Operations

In general, I would like to see eClinicalWorks' training improved. It is very rushed, and there is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

I would give eClinicalWorks a low rating when it comes to receiving our money's worth. We paid for...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Relationship

eClinicalWorks is not very good at letting us know anything that is going on. eClinicalWorks'...

Jan 2025
||
(0)
 Thank you  Helpful

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COO

Loyalty, Product

No EHR solution is perfect. Some people on our team like eClinicalWorks EHR and some people don't. I...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Value

eClinicalWorks does not keep all promises. They try to nickel-and-dime me for everything, and then...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

If we were in the market for a new core EHR/PM vendor, we would stick with eClinicalWorks. We have...

Jan 2025
||
(0)
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CIO

Relationship, Product

What eClinicalWorks struggles with is that they have two customer bases. The majority of their...

Jan 2025
||
(0)
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CIO

Relationship

The executives at eClinicalWorks are great people and very nice to talk to. After a relationship of...

Jan 2025
||
(0)
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CIO

Product

When our providers are frustrated with eClinicalWorks because everybody hates their EMR vendor, I...

Jan 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

The user interface for eClinicalWorks EHR is clunky when people first use the system. By clunky, I...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

eClinicalWorks used to avoid charging us for every little thing, but now they have separate charges...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have had culture and language issues with eClinicalWorks' support. The training issues that we...

Dec 2024
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

When the COVID-19 pandemic happened, the vendor pivoted rapidly to accommodate patient care with...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

eClinicalWorks EHR is mostly well engineered. It is an EHR, so it isn't perfect. One thing that I...

Dec 2024
||
(0)
 Thank you  Helpful

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Physician

Product

The app for eClinicalWorks EHR works pretty well, so I have used it. I like the interface. Being...

Nov 2024
||
(0)
 Thank you  Helpful

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Physician

Product

I have worked with multiple other EHRs in different settings. Other EHRs have some pros and cons,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

I'm not sure what has been promised by eClinicalWorks. We have IT staff members on hand who have...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

eClinicalWorks charges extra for the atherosclerotic-cardiovascular-disease calculator that tells us...

Nov 2024
||
(0)
 Thank you  Helpful

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Physician

Product

We have multiple specialties using the same EHR, but it is pretty difficult to tell who is who in...

Nov 2024
||
(0)
 Thank you  Helpful

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Physician

Product

In eClinicalWorks EHR, if the exam flow box is the only thing I can have open, it should take up the...

Nov 2024
||
(0)
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Physician

Product

When reviewing consult notes that are scanned in from a PDF, there is no obvious or reasonable place...

Nov 2024
||
(0)
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Physician

Product

When reviewing labs in eClinicalWorks EHR, I should be able to add a diagnosis, look at a previous...

Nov 2024
||
(0)
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CIO

Loyalty, Product, Value

We wouldn't buy eClinicalWorks EHR again. I agree with everything negative that has been said in...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

eClinicalWorks nickel-and-dimes us to pieces. If we ask for a history or a file for a certain number...

Nov 2024
||
(0)
 Thank you  Helpful

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CIO

Operations

I have been fairly dissatisfied with eClinicalWorks’ training. A lot of their training is hands off,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty, Product

The demo of eClinicalWorks EHR really looked amazing, and then when we got the system, we realized...

Nov 2024
||
(0)
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CIO

Value

eClinicalWorks EHR seems very expensive, but comparatively speaking, maybe it isn't. I don't want to...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

We were satisfied with eClinicalWorks’ implementation. I will give the vendor credit where it is...

Nov 2024
||
(0)
 Thank you  Helpful

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CIO

Product, Value

I'm very satisfied with eClinicalWorks EHR’s interoperability other than maybe the cost, but...

Nov 2024
||
(0)
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VP/Other Executive

Loyalty, Product

eClinicalWorks EHR is usable. We are getting by with it. We made the choice to buy it, so we are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

In eClinicalWorks EHR, many features are imposed on the entire company rather than being...

Oct 2024
||
(0)
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Director

Product

Part of the problem with eClinicalWorks EHR is that it allows us many different ways of doing...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Product, Value

I have been involved in IT issues and EHRs for many years, and I have had demonstrations of dozens...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are stuck with and committed to a program that is old-fashioned and that seems to be at a dead...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the positives of eClinicalWorks EHR is that the patient portal is in pretty good shape. Our...

Oct 2024
||
(0)
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Director

Product

I wish eClinicalWorks could hire someone who understands the psychology of making the screen in...

Oct 2024
||
(0)
 Thank you  Helpful

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Director

Value

The challenge with EHRs is that they are expensive. And if there were something better, it would...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

eClinicalWorks EHR was pitched to us as a true enterprise platform, and once we started to use it as...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

If someone were looking into eClinicalWorks EHR, I would encourage a primary care or internal...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In general, we see an overpromise of functionality from eClinicalWorks and then continued errors in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks EHR has a fairly intuitive user interface and fills in the SOAP notes specifically...

Sep 2024
||
(0)
 Thank you  Helpful

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Director

Relationship

eClinicalWorks has a lot of clients, so we don't really receive any executive involvement. We have...

Sep 2024
||
(0)
 Thank you  Helpful

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Director

Product

eClinicalWorks EHR is an easy EHR to work with. Most people can pick it up fairly quickly, but it...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sometimes, eClinicalWorks will roll out solutions that don't have 100% of their bugs fixed.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I am pretty sure that we are getting our money's worth with eClinicalWorks EHR because we are able...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks has definitely overhauled their online and tech support. Their ticketing system has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish eClinicalWorks had more room to bring in outside third-party applications or interfaces....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an account manager from eClinicalWorks who is pretty good. The vendor is more proactive...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

eClinicalWorks has brought in some new interoperability solutions, and they are trying to work on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

eClinicalWorks' online education could use some improvement. The vendor could have some better...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We get quite a bit of encouragement from eClinicalWorks when it comes to adding on other features...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

As far as I know, there is no desire to leave eClinicalWorks EHR at my organization. However, I...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

eClinicalWorks has very proprietary available documentation that is not helpful. There is a lot of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

eClinicalWorks EHR isn't part of our long-term plans. We would love to switch to something else. We...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our relationship with eClinicalWorks isn't good at all. We are constantly calling the vendor and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

eClinicalWorks' leaders make a lot of empty promises. Those leaders may tell us different things...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

eClinicalWorks charges us for every little thing. That is one of the reasons that we brought on a...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

eClinicalWorks is trying to advance their product and keep up with the market, but I feel like they...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

This is minor, but there are sticky settings within lab management, and we should be able to use our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Since this new upgrade, the right-hand panel doesn't display very well, so that would be a minor...

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations, Product

eClinicalWorks has the technology, but they roll it out before they test it or find out how it...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Our last upgrade was very good. There was very little lag time, and the system was up with no...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks’ support people can be very tricky to work with. The way they troubleshoot and...

May 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

I do like that eClinicalWorks EHR is web based now. The vendor finally got rid of the executable...

May 2024
||
(0)
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 or  to see details.

Director

Product

I would like to change a bunch of little things in eClinicalWorks EHR. Certain things are...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The caveat with eClinicalWorks EHR is that it works really well for small mom-and-pop physician...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

eClinicalWorks EHR isn't that buggy necessarily, but the quality of our experience with the vendor...

May 2024
||
(0)
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CIO

Relationship

eClinicalWorks’ customer support is very siloed. In order to solve a problem, we often have to go...

May 2024
||
(0)
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CIO

Relationship, Product

eClinicalWorks has ready access to the performance of our infrastructure and databases. We very...

May 2024
||
(0)
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CIO

Product

I would recommend eClinicalWorks EHR in very specific circumstances, like a small organization that...

May 2024
||
(0)
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CIO

Relationship

eClinicalWorks’ support people aren't responsive, and they often make changes that impact us without...

May 2024
||
(0)
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CIO

Operations

I would like eClinicalWorks' training program to be more targeted to particular roles. It should...

May 2024
||
(0)
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Analyst/Coordinator

Product

The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

We have a strategic account manager whom we can directly reach, but there is also a help desk...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

eCW is trying to improve their technical support. For example, they now give us the option to have...

Apr 2024
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