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eClinicalWorks EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product, Value

If someone were looking into eClinicalWorks EHR, I would encourage a primary care or internal...

Sep 2024
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Director

Product

In general, we see an overpromise of functionality from eClinicalWorks and then continued errors in...

Sep 2024
||
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Director

Product

eClinicalWorks EHR has a fairly intuitive user interface and fills in the SOAP notes specifically...

Sep 2024
||
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Director

Relationship

eClinicalWorks has a lot of clients, so we don't really receive any executive involvement. We have...

Sep 2024
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Director

Product

eClinicalWorks EHR is an easy EHR to work with. Most people can pick it up fairly quickly, but it...

Sep 2024
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Director

Product

Sometimes, eClinicalWorks will roll out solutions that don't have 100% of their bugs fixed.

Sep 2024
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Director

Value

I am pretty sure that we are getting our money's worth with eClinicalWorks EHR because we are able...

Sep 2024
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Director

Relationship

eClinicalWorks has definitely overhauled their online and tech support. Their ticketing system has...

Sep 2024
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Director

Product

I wish eClinicalWorks had more room to bring in outside third-party applications or interfaces....

Sep 2024
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Director

Relationship

We have an account manager from eClinicalWorks who is pretty good. The vendor is more proactive...

Sep 2024
||
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Director

Loyalty, Product

eClinicalWorks has brought in some new interoperability solutions, and they are trying to work on...

Sep 2024
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(0)
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Director

Operations

eClinicalWorks' online education could use some improvement. The vendor could have some better...

Sep 2024
||
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Director

Value

We get quite a bit of encouragement from eClinicalWorks when it comes to adding on other features...

Sep 2024
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(0)
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Manager

Loyalty, Operations, Product

As far as I know, there is no desire to leave eClinicalWorks EHR at my organization. However, I...

Aug 2024
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(0)
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Manager

Operations

eClinicalWorks has very proprietary available documentation that is not helpful. There is a lot of...

Aug 2024
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(0)
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Analyst/Coordinator

Loyalty

eClinicalWorks EHR isn't part of our long-term plans. We would love to switch to something else. We...

Aug 2024
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Analyst/Coordinator

Relationship

Our relationship with eClinicalWorks isn't good at all. We are constantly calling the vendor and...

Aug 2024
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(0)
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Analyst/Coordinator

Culture, Relationship

eClinicalWorks' leaders make a lot of empty promises. Those leaders may tell us different things...

Aug 2024
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Analyst/Coordinator

Value

eClinicalWorks charges us for every little thing. That is one of the reasons that we brought on a...

Aug 2024
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(0)
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Analyst/Coordinator

Relationship, Product

eClinicalWorks is trying to advance their product and keep up with the market, but I feel like they...

Aug 2024
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(0)
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Manager

Product

This is minor, but there are sticky settings within lab management, and we should be able to use our...

Jul 2024
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(0)
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Manager

Relationship, Product

Since this new upgrade, the right-hand panel doesn't display very well, so that would be a minor...

Jul 2024
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Manager

Relationship, Operations, Product

eClinicalWorks has the technology, but they roll it out before they test it or find out how it...

Jul 2024
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Manager

Operations, Product

Our last upgrade was very good. There was very little lag time, and the system was up with no...

Jul 2024
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Director

Relationship

eClinicalWorks’ support people can be very tricky to work with. The way they troubleshoot and...

May 2024
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Director

Loyalty, Product

I do like that eClinicalWorks EHR is web based now. The vendor finally got rid of the executable...

May 2024
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(0)
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Director

Product

I would like to change a bunch of little things in eClinicalWorks EHR. Certain things are...

May 2024
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(0)
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Director

Product, Value

The caveat with eClinicalWorks EHR is that it works really well for small mom-and-pop physician...

May 2024
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CIO

Product

eClinicalWorks EHR isn't that buggy necessarily, but the quality of our experience with the vendor...

May 2024
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(0)
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CIO

Relationship

eClinicalWorks’ customer support is very siloed. In order to solve a problem, we often have to go...

May 2024
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CIO

Relationship, Product

eClinicalWorks has ready access to the performance of our infrastructure and databases. We very...

May 2024
||
(0)
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CIO

Product

I would recommend eClinicalWorks EHR in very specific circumstances, like a small organization that...

May 2024
||
(0)
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CIO

Relationship

eClinicalWorks’ support people aren't responsive, and they often make changes that impact us without...

May 2024
||
(0)
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CIO

Operations

I would like eClinicalWorks' training program to be more targeted to particular roles. It should...

May 2024
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(0)
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Analyst/Coordinator

Product

The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...

Apr 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship

I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship, Product

eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship

We have a strategic account manager whom we can directly reach, but there is also a help desk...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship

eCW is trying to improve their technical support. For example, they now give us the option to have...

Apr 2024
||
(0)
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Manager

Relationship, Operations

eClinicalWorks' team is very proactive and involved after an implementation. eClinicalWorks assigns...

Apr 2024
||
(0)
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Manager

Value

eClinicalWorks EHR seems to be one of the least expensive products out there. When we looked at...

Apr 2024
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(0)
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Manager

Operations, Product

Things with eClinicalWorks are going okay. The vendor forced us into an upgrade, and that didn't go...

Apr 2024
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(0)
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Manager

Product

Since the last upgrade, I have had a number of physicians call for us to find a new EMR. I think...

Apr 2024
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(0)
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Manager

Culture, Relationship, Operations, Product

We pretty much try to do things independently. I wouldn't say we have a close partnership;...

Apr 2024
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(0)
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Manager

Relationship, Operations, Product

Anytime we upgrade things, we plan on major problems. I am guessing eClinicalWorks is doing a lot of...

Apr 2024
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(0)
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Manager

Relationship, Product

For the most part, eClinicalWorks keeps promises, but sometimes they don't. eClinicalWorks doesn't...

Apr 2024
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(0)
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Manager

Value

eClinicalWorks nickel-and-dimes us to death. For any product or additional feature we need to keep...

Apr 2024
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(0)
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Manager

Operations

On our last upgrade, eClinicalWorks wanted to train us for eight hours, but I couldn't pull out a...

Apr 2024
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(0)
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Manager

Operations, Product

The positives with eClinicalWorks EHR are that it is very intuitive and that it is easy to get...

Apr 2024
||
(0)
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Manager

Relationship

eClinicalWorks is really trying to be responsive. They try hard with support. If I do a help ticket,...

Apr 2024
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(0)
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Manager

Loyalty

I don't think our satisfaction will change. We want to try eClinicalWorks’ new AI scribe tool, and...

Apr 2024
||
(0)
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CMIO

Product

When we flipped to the browser version of the system, we had significant performance problems. The...

Apr 2024
||
(0)
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CMIO

Loyalty, Product, Value

If I were part of a single specialty or even a multispecialty group, I would still consider...

Apr 2024
||
(0)
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CMIO

Relationship, Operations, Product

eClinicalWorks worked really hard to get us live, and eClinicalWorks EHR exchanges more data than...

Apr 2024
||
(0)
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CMIO

Relationship

eClinicalWorks' executive involvement couldn't be better. The vendor's executives message us often,...

Apr 2024
||
(0)
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Manager

Relationship

eClinicalWorks is very proactive in regard to reaching out when there is a problem. Also, I can call...

Apr 2024
||
(0)
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Manager

Operations

We have gone through several implementation changes with eClinicalWorks, both inward and outward,...

Apr 2024
||
(0)
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Manager

Value

eClinicalWorks has a good product, but they have been nickel-and-diming people to death with every...

Apr 2024
||
(0)
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Manager

Product

eClinicalWorks EHR is an aging product. eClinicalWorks has added and added to it. They are trying to...

Apr 2024
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(0)
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Director

Product

eClinicalWorks needs to blow their product up and start over. There are key concepts that could stay...

Apr 2024
||
(0)
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Director

Operations, Product

eClinicalWorks is strong in terms of new implementations, but they could do better with their...

Apr 2024
||
(0)
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Director

Relationship, Product

In general, eClinicalWorks takes their product 80% of the way to where it needs to be. The last 20%...

Apr 2024
||
(0)
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Director

Relationship

For the most part, we have built a relationship with our account management network. That...

Apr 2024
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(0)
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Analyst/Coordinator

Operations, Product

Speaking from the quality standpoint in terms of the metrics and getting accurate data, I think the...

Mar 2024
||
(0)
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Analyst/Coordinator

Value

eClinicalWorks has a price for everything that we need in the value-based world. If I had a chance...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations

I think my biggest problem regarding the implementation was specifically one person who was in...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations

We should be allowed to go to eClinicalWorks and tell them what we need training on, instead of them...

Mar 2024
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(0)
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Analyst/Coordinator

Product

With eClinicalWorks EHR, we have the ability to see the risk adjustment factor for each chronic...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

eClinicalWorks EHR is different from our previous product. Trying to learn everything is different....

Mar 2024
||
(0)
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Director

Value

There is no EHR vendor that avoids charging for every little thing. That is a fallacy. If we need an...

Feb 2024
||
(0)
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Director

Product

All EHR vendors need to do a better job of filtering outbound data. That is something that we are...

Feb 2024
||
(0)
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Director

Loyalty, Product

eClinicalWorks is always delivering new technology. The biggest feature set that eClinicalWorks is...

Feb 2024
||
(0)
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Director

Culture, Value

With eClinicalWorks, we get charged for every little thing. Anytime they come up with a new...

Jan 2024
||
(0)
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Director

Relationship

With eClinicalWorks’ upgrades, there are always some hiccups, but there is nothing major that the...

Jan 2024
||
(0)
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Director

Operations

The training is a self-train program for the most part, but the vendor does have really good...

Jan 2024
||
(0)
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Director

Relationship

eClinicalWorks has a really good support team. We have a person who we can go to for anything, and...

Jan 2024
||
(0)
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Director

Operations, Value

I like that once we got through training and understood the product, it was very seamless. We do...

Jan 2024
||
(0)
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Director

Product

healow gives us the tools to communicate with our patients. It seamlessly overlays the patient...

Jan 2024
||
(0)
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Director

Product

eClinicalWorks’ scheduling module is easy to use. We have a grid where we can see everything at a...

Jan 2024
||
(0)
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Director

Product

With eClinicalWorks, the reporting piece is lacking and difficult to use. We don't have a lot of...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Product

eClinicalWorks EHR does what it is supposed to do. The documentation and patient aspects are all in...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

If we need eClinicalWorks’ support or there are issues, they are responsive and give a time frame...

Jan 2024
||
(0)
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Physician

Product

I have used a couple of different EMRs. My frustration with eClinicalWorks EHR is that I'm building...

Jan 2024
||
(0)
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Physician

Loyalty, Value

The ASCVD Risk Estimator is available but costs extra. However, cost is a quality metric for me. I...

Jan 2024
||
(0)
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Physician

Loyalty, Product

If I get a new patient and I want to trend a growth curve, all I can do right now is add a birth...

Jan 2024
||
(0)
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Physician

Loyalty, Product

Right now, I have to hover over a certain area, not click on anything, scroll down to review the...

Jan 2024
||
(0)
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Physician

Product

I am still trying to figure out how to fully integrate our patient-facing mobile health app. I...

Jan 2024
||
(0)
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Physician

Product

With the progress note navigation window, the box that pops up when we are documenting a progress...

Jan 2024
||
(0)
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Physician

Product

With the feature for merging things or copying them forward, I know we can essentially copy the...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

With eClinicalWorks, we try to avoid the current version whenever humanly possible because the...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture, Value

eClinicalWorks does not keep their promises, and they do not avoid charging for every little thing....

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Upgrades with eClinicalWorks are an absolute nightmare. They turn security features on and off at...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

In our state, if a doctor is prescribing a controlled substance for three months, there are laws in...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

Medications are a nightmare. If we set the medication history window to show us 50 things, the...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

I like that eClinicalWorks has a web-based version I can access from outside, but it is pretty...

Jan 2024
||
(0)
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Manager

Relationship

My opinion of eClinicalWorks has gotten a lot better. The vendor will call us within five minutes...

Dec 2023
||
(0)
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Manager

Product

The system is stable, and it doesn't have a lot of crashes. eClinicalWorks has pretty much branched...

Dec 2023
||
(0)
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Manager

Value

We have to pay for services in the system, and some of the vendor's prices are crazy. The prices we...

Dec 2023
||
(0)
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Manager

Loyalty, Product

I wish that some of the vendor's solutions were better or more detailed. eClinicalWorks eventually...

Dec 2023
||
(0)
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Manager

Product

Some things take a while to do in the system because we have to wait for the system to load. That is...

Dec 2023
||
(0)
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Manager

Relationship

I would tell someone who was looking into the system that it is definitely trending on the way up....

Dec 2023
||
(0)
 Thank you  Helpful

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CEO/President

Loyalty, Operations

For a while, eClinicalWorks EHR was awful. Recently, we brought in people to help us navigate and...

Dec 2023
||
(0)
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CEO/President

Culture

I vetted eClinicalWorks. I had seen them at several conferences, and they provided me with a...

Dec 2023
||
(0)
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CEO/President

Relationship, Operations

A lot of our issues with eClinicalWorks have had to do with training and poor communication. It is...

Dec 2023
||
(0)
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CEO/President

Product

Certain programs don't integrate well. It seems like the programs are working for all the companies...

Dec 2023
||
(0)
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CEO/President

Product

One major issue with the EHR that is super important is the integration with the state vaccine...

Dec 2023
||
(0)
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CIO

Relationship

I love eClinicalWorks, but their staff members are dangerously optimistic. They make a lot of...

Dec 2023
||
(0)
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CIO

Relationship

There are some things that I wish the product did. To the vendor's credit, they are constantly...

Dec 2023
||
(0)
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CIO

Loyalty, Value

I have looked at every other EHR, and I wouldn't leave eClinicalWorks EHR for anything. No other...

Dec 2023
||
(0)
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Director

Loyalty, Product

eClinicalWorks has a lot of dashboards that we were really looking forward to, and the data is just...

Nov 2023
||
(0)
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Director

Loyalty, Product

We are still getting used to eClinicalWorks EHR. We are still rolling everything out, and the things...

Nov 2023
||
(0)
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Director

Relationship, Product

We are really struggling with eClinicalWorks EHR. On the back end, the struggle is to keep things...

Nov 2023
||
(0)
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Director

Operations, Product, Value

Our clinicians are super happy with eClinicalWorks EHR, and it is working for them. With their...

Nov 2023
||
(0)
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Director

Relationship

eClinicalWorks’ technical support is really bad. My staff now researches all of the solutions that...

Nov 2023
||
(0)
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Director

Relationship

One positive about eClinicalWorks is when we put a ticket in, if we don't have a call within an...

Nov 2023
||
(0)
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Director

Relationship, Product

I liked that with our previous EHR vendor, we got an email on recent patient safety issues and other...

Nov 2023
||
(0)
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Director

Operations, Product

It was easy for everybody to learn the eCW system when we got it, and new people starting out seem...

Nov 2023
||
(0)
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Director

Relationship, Product

eCW has ideas of ways they want things to go. However, things don't ever work as the vendor plans or...

Nov 2023
||
(0)
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Director

Relationship, Operations, Product

eCW does not have notes ready for their upgrades, and they upgrade us without our knowledge, so we...

Nov 2023
||
(0)
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Physician

Product

I have been frustrated by the limitations of the eClinicalWorks EHR compared to the system I was...

Nov 2023
||
(0)
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Physician

Loyalty, Product

In time, I will become more familiar with eClinicalWorks EHR and be able to figure it out,...

Nov 2023
||
(0)
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Physician

Operations

My organization's training is internal, and our superusers have been very helpful, proactive, and...

Nov 2023
||
(0)
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Physician

Loyalty

Right now, I am not ready to recommend the system to others. However, I am a new user, and my...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There are never any unexpected charges from eClinicalWorks, but there are some charges that are too...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

eClinicalWorks did a terrible disservice to our company because they built the program as a true...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With some of the presets, we have asked eClinicalWorks to eliminate some parameters because they are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

eClinicalWorks EHR is pretty good and usable, but what really keeps me hopeful with eClinicalWorks...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I feel like the person-to-person relationship with eClinicalWorks and the support of that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks' product is not really template driven, and the way that they implemented templates...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

eClinicalWorks recently implemented the ability to have interoperability, but it was very poorly...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When we switched to eClinicalWorks' product, we knew it was a fairly prestigious program that was...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The reports in eClinicalWorks EHR are clunky and not user friendly. They don't operate as designed,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would like to have account managers from eClinicalWorks who can actually fix our issues. When we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We find the program extremely limited. Features don't exist. There are a lot of clicks to get from...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

If I were to do everything over again, I might not buy eClinicalWorks EHR again. However, as things...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

eClinicalWorks hasn't kept their promises about being able to offer integration options. As part of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks EHR is straightforward, and it is easy to move patients through visits and review...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

No system can be built to be perfect for every type of workflow. We had some workflow issues, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship, Product

We would love to get off eClinicalWorks EHR. Every EMR is a love-hate relationship, but we have come...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest pain point for our actual physicians and staff is that there are too many ways to do one...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We would love to see specialty-specific workflows with less decision-making needed. EHR-dictated...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

In an enterprise system, certain modules within eClinicalWorks EHR are nonfunctional. For example,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I would like the product to integrate with physician scheduling through the patient portal. I would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

One of the outcomes we were hoping to achieve but that has failed is our patient kiosk. It is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I probably would never switch from eClinicalWorks EHR. It is literally the only software that I...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor has conferences and quite a few things on their website. The training is quite good...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor doesn't call us to tell us we are using the product incorrectly; that is unfortunate....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The product's flexibility is actually a problem for us. It is almost flexible to a fault and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I hate to make it sound like I'm picking on eClinicalWorks, but we have had a fairly rough history...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

eClinicalWorks might promise something, but they usually can't present what they promised in a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system's strength is that its record is all-encompassing. We have multiple specialties, and they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product

We have some interfaces that aren't a hundred percent functional. eClinicalWorks is able to make an...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

If we had more resources, I think we would have switched to a different EHR. It seems that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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