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eClinicalWorks EHR Comments
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User Commentary

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CMIO

Service and Support

eClinicalWorks keeps the concept of their promises, but they don’t always deliver on time. Generally...

Jan 2021
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CMIO

Implementation and Training

The vendor's trainers have varying levels of expertise. I have actually been in a training where the...

Jan 2021
(0)
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Director

Functionality and Upgrades

eClinicalWorks EHR is fine. eClinicalWorks is hosting it for us. There is a little bit of a...

Jan 2021
(0)
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Director

Service and Support

eClinicalWorks' support is a bit frustrating at times. When there are problems, communication is an...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

We have no intention to change electronic health records or practice management systems. We plan to...

Jan 2021
(0)
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Physician

Functionality and Upgrades

eClinicalWorks EHR is actually a pretty good system, but eClinicalWorks doesn't offer some of the...

Jan 2021
(0)
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Physician

ROI / Cost (care and feeding)

eClinicalWorks EHR works better than what we had before, and I am always impressed by that. The...

Jan 2021
(0)
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Physician

Functionality and Upgrades

eClinicalWorks doesn't do a very good job of being involved with us, but the system works, so we...

Jan 2021
(0)
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Physician

Functionality and Upgrades

The EHR is a very good product. It is consistent, and it works well. eClinicalWorks is a very good...

Jan 2021
(0)
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Physician

Implementation and Training

eClinicalWorks' training was not great. EMRs don't come without a big learning curve. No training...

Jan 2021
(0)
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Director

Functionality and Upgrades

People either love or hate the system. Our physicians like the system.

Dec 2020
(0)
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Director

Interfacing and Integration

eClinicalWorks EHR sends C-CDA documents, but receiving them is a challenge that requires a...

Dec 2020
(0)
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Director

Service and Support

The system is very malleable. My problem with eCW is their support. We have never really gotten the...

Dec 2020
(0)
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Director

Service and Support

I am not a fan of eClinicalWorks. They don't keep their promises. Everything is a problem and an...

Dec 2020
(0)
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Director

Service and Support

The issue we have with the vendor's support is getting people to address our issue on the first...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

I don't feel like we are getting our money's worth from using the system. Either we deal with the...

Dec 2020
(0)
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CEO/President

Functionality and Upgrades

eClinicalWorks EHR is a decent EHR. We have a set of standard templates that our physicians use. The...

Dec 2020
(0)
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CEO/President

Technology

I would like for eClinicalWorks EHR to be a totally web-based tool. That would be so nice. I would...

Dec 2020
(0)
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CEO/President

Service and Support

eClinicalWorks is very inflexible. They do things without telling their customers. After something...

Dec 2020
(0)
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Manager

Service and Support

During the COVID-19 crisis, there have been no major changes to our normal, day-to-day operations....

Nov 2020
(0)
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Manager

Other Observations & Comments

I would like to see the vendor work on the ease of use and system workflow as well as the price,...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The product isn't part of our long-term plans. It is riddled with bugs, and the vendor's quality...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The system isn't easy to use. There is a lot of depreciated functionality when people transition...

Nov 2020
(0)
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Manager

Functionality and Upgrades

New functionality is coming out that requires providers to consult with clinical decision support...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We keep hearing from eClinicalWorks that if we moved to the web version, we wouldn't see the bugs...

Nov 2020
(0)
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Director

Functionality and Upgrades

eCW hasn’t kept their promises with the EHR because it is not as easy for the doctors as other...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

eCW does nickel-and-dime. We always try to avoid taking things to eCW if possible.

Nov 2020
(0)
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Director

Technology

eClinicalWorks' solution has downtime, but that is most likely on our side and not on their side....

Nov 2020
(0)
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Director

Service and Support

My main concern is eClinicalWorks’ support. We have to open tickets, and I understand that that is...

Nov 2020
(0)
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Director

Functionality and Upgrades

With eClinicalWorks, the provider can add the description of the services in a proper way manually,...

Nov 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

When switching EMR vendors, we did our research and finally found eClinicalWorks. They are better...

Nov 2020
(0)
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CMIO

Implementation and Training

On the browser product, which is the main product, eClinicalWorks has essentially struggled to...

Nov 2020
(0)
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CMIO

Functionality and Upgrades

The doctors hate the solution because it is very click intensive. The workflow is tedious, but the...

Nov 2020
(0)
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CMIO

Relationship

Support is either feast or famine depending on the issue. We get excellent attention and excellent...

Nov 2020
(0)
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CIO

Service and Support

eClinicalWorks has been an enigma. They made the decision to create an inpatient system, but when I...

Sep 2020
(0)
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CIO

Other Observations & Comments

I have memorized the introduction to every single one of eClinicalWorks' emails to me outside of a...

Sep 2020
(0)
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CIO

Functionality and Upgrades

We would buy the product again. We would have to have some different agreements in terms of the...

Sep 2020
(0)
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CIO

Service and Support

There is really nothing that eClinicalWorks promised us. The problem has just been our inability to...

Sep 2020
(0)
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CIO

Lessons Learned

We have our eCW database hosted. Our host is always our go-between. We rarely ever speak directly to...

Sep 2020
(0)
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CIO

Sales and Contracting

eCW needs to work on technology. We still don’t even have a go-live date for the appropriate use...

Sep 2020
(0)
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VP/Other Executive

Other Observations & Comments

I would consider purchasing the system again because it is a very affordable software solution, but...

Sep 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn't avoid charging us for every little thing. I think nickel-and-diming is their...

Sep 2020
(0)
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VP/Other Executive

Implementation and Training

We have people come to do training pretty regularly. We have had eClinicalWorks train some of our...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I have a team of people who go in and test all the new releases. That team does full regression...

Sep 2020
(0)
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VP/Other Executive

Service and Support

We get really good support from the vendor. We have a dedicated support person. I think...

Sep 2020
(0)
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Director

Implementation and Training

eCW does not keep all promises. They have never stuck to a deadline since we went live. They say...

Aug 2020
(0)
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Director

Functionality and Upgrades

It is difficult to say whether we would buy the solution again. eCW does deliver new technology, but...

Aug 2020
(0)
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Director

Functionality and Upgrades

eCW gets there eventually with tangible outcomes. But the reporting and dashboards are not...

Aug 2020
(0)
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Director

Implementation and Training

eClinicalWorks' implementation services are excellent. Their training is also good.

Aug 2020
(0)
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Director

Functionality and Upgrades

The ease of use is pretty decent. The EHR is pretty good at helping us drive tangible outcomes.

Aug 2020
(0)
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Director

Interfacing and Integration

The product functionality does not meet all of our needs. Integration is important to us....

Aug 2020
(0)
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Director

Future Outlook

Because of the coronavirus, our needs are changing so quickly that it is hard to know what things...

Aug 2020
(0)
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Director

Functionality and Upgrades

Greater communication ability through eClinicalWorks' system would be great. If we want to send a...

Aug 2020
(0)
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CMIO

Interfacing and Integration

I would tell others that the product is integrated and that the modules work well together. They...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would not by eClinicalWorks EHR again. I don't think eClinicalWorks EHR is very user friendly; it...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t feel like eClinicalWorks is used a lot for any tangible outcomes. I feel like I get more...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

Wherever there is a complaint that could be made, we are definitely vocal with eClinicalWorks about...

Aug 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

With eClinicalWorks, my hope is that their system becomes more user friendly. I feel like I am happy...

Aug 2020
(0)
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CIO

Functionality and Upgrades

I hope things with the vendor and the product get better over the next year. We are pushing the...

Aug 2020
(0)
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Director

Functionality and Upgrades

Some of the patient communication could be a little clearer. Some of the patients get confused with...

Aug 2020
(0)
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Director

Functionality and Upgrades

The biggest thing the vendor could focus on for the practice would be the workflow. They could focus...

Aug 2020
(0)
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Director

Service and Support

The vendor's support depends on the technician we get because sometimes, the technicians can be very...

Aug 2020
(0)
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Director

Other Observations & Comments

The system has served its purpose well enough, but we are trying to centralize things so that we can...

Aug 2020
(0)
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Director

Implementation and Training

eClinicalWorks has a portal we can go to, and we can get some basic information. But the portal...

Aug 2020
(0)
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Director

Service and Support

A lot of times, the vendor promotes things, but there are bugs. The vendor says the system will do...

Aug 2020
(0)
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Director

Service and Support

eClinicalWorks doesn’t have any monitoring in the system. They do, however, notify us if there are...

Aug 2020
(0)
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Director

Functionality and Upgrades

Sometimes it takes a little bit of clicking through the system to navigate properly.

Aug 2020
(0)
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Manager

Functionality and Upgrades

We have had a mixed experience with eClinicalWorks. There were all kinds of negative things when we...

Aug 2020
(0)
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Manager

Implementation and Training

I heard that eClinicalWorks' training was good. The trainers were good and came to the facility. I...

Aug 2020
(0)
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Manager

Service and Support

I think there are great leaders from eClinicalWorks who work with our organization. I do think our...

Aug 2020
(0)
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Manager

Technology

We have now moved to the cloud, so we are using the cloud-based version of eClinicalWorks' software....

Aug 2020
(0)
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Manager

Service and Support

eClinicalWorks has reached out to organizations we work with, and some of those relationships have...

Aug 2020
(0)
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Manager

Technology

On the eClinicalWorks system, physicians couldn’t log in from everywhere. During the COVID-19 crisis...

Aug 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I think eClinicalWorks has done pretty well. I think eClinicalWorks' system does what it is supposed...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

eClinicalWorks charges us for every little thing. When we have to have training for new people, that...

Aug 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

The cloud was definitely something important that eClinicalWorks brought to us. That really protects...

Aug 2020
(0)
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 or  to see details.

Manager

Service and Support

eClinicalWorks has a support chat, and with their ticket process, I just feel like I can’t get...

Aug 2020
(0)
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Manager

Functionality and Upgrades

I think eClinicalWorks' solution is probably a little harder to get used to using than some other...

Aug 2020
(0)
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CIO

Service and Support

The vendor is doing some new things now, like requiring that we do the maintenance upgrades right...

Aug 2020
(0)
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CIO

Other Observations & Comments

We were able to do some incredible things pretty quickly regarding COVID-19. Although, most of that...

Aug 2020
(0)
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CIO

Service and Support

The vendor keeps their promises sometimes. The vendor is proactive in terms of product development,...

Aug 2020
(0)
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CIO

Functionality and Upgrades

eClinicalWorks EHR is one of the EHRs that are available on the market today that are the easiest to...

Aug 2020
(0)
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CIO

Functionality and Upgrades

Everyone says that there is no good EMR out there. Whatever EMR people use, they are going to find a...

Aug 2020
(0)
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CIO

Relationship

eClinicalWorks is all smoke and mirrors when it comes to keeping promises. If we don't scream loudly...

Aug 2020
(0)
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CIO

Lessons Learned

Potential customers really need to understand what they are trying to solve and what version they...

Aug 2020
(0)
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CIO

ROI / Cost (care and feeding)

From a value standpoint, the system is not very expensive compared to other systems. I get my...

Aug 2020
(0)
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Physician

Service and Support

eClinicalWorks has two versions. One version is web based, and one is client based. We have access...

Aug 2020
(0)
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Physician

Future Outlook

We are part of a bigger organization that uses Epic. There may be a push to switch to Epic, but for...

Aug 2020
(0)
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Physician

ROI / Cost (care and feeding)

The vendor charges for a lot of little things. I remember listening to some videos, and even to turn...

Aug 2020
(0)
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Physician

Lessons Learned

If I go online and use the vendor's training, that is okay, and I give that a higher rating....

Aug 2020
(0)
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Physician

Functionality and Upgrades

I like the fact that the system is flexible. eClinicalWorks has a lot of little things that we can...

Aug 2020
(0)
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Physician

Lessons Learned

My biggest problem is usability. The vendor has a usability group, and they have watched users and...

Aug 2020
(0)
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Manager

Lessons Learned

The most important attributes to me are the vendor relationship, the ease of use, and the basic...

Aug 2020
(0)
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Manager

Relationship

We are pushing the product at the outer boundaries and the upper threshold from a database capacity...

Aug 2020
(0)
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Manager

Lessons Learned

We have been assigned a billing specialist to assist us, and that person has been a huge help. The...

Aug 2020
(0)
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CMIO

Other Observations & Comments

I believe we made the right decision by going with eClinicalWorks. I would buy their product again,...

Aug 2020
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

eCW has done well at supporting us during the COVID-19 crisis. The application is something all of...

Aug 2020
(0)
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 or  to see details.

CMIO

Service and Support

We do our own updates, but when we have to spin up a new server for an application or database, the...

Aug 2020
(0)
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CMIO

Interfacing and Integration

My interoperability goals relate to getting clinical data from outside practices. That has been one...

Aug 2020
(0)
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CMIO

Implementation and Training

The medication management tool needs improving. In terms of the upgrade process, we are often faced...

Aug 2020
(0)
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CMIO

Functionality and Upgrades

Our end users find the system to be easy to use. I am comparing eClinicalWorks' system to other...

Aug 2020
(0)
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CMIO

Other Observations & Comments

We have made the product work. I am steeped in the problems of the product, but it is really good in...

Aug 2020
(0)
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CMIO

Functionality and Upgrades

We would love to have a previsit planning capability. Right now, our doctors have to put in the...

Aug 2020
(0)
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CMIO

Service and Support

The vendor’s support has greatly improved. We have the advantage of an account manager that we talk...

Aug 2020
(0)
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CMIO

Service and Support

The vendor has done several proactive things, including literally calling us to tell us not to do an...

Aug 2020
(0)
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CMIO

ROI / Cost (care and feeding)

The system does very well at driving tangible outcomes. Our outcomes are really excellent. Our CEO...

Aug 2020
(0)
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Director

Functionality and Upgrades

We asked for some enhancements years ago and still haven’t received them. That is where the lack of...

Aug 2020
(0)
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Director

Service and Support

We get inconsistent support. We seem to know more than the support people with certain things. Half...

Aug 2020
(0)
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Director

Service and Support

eClinicalWorks does not keep all their promises. They keep promises relating to the product. But if...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

The product is a significant cost, but the product is great. eClinicalWorks doesn’t nickel-and-dime,...

Aug 2020
(0)
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Manager

Functionality and Upgrades

eClinicalWorks is very proactive. They are able to deliver. They have multiple platforms for...

Aug 2020
(0)
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Manager

Other Observations & Comments

I want to be able to text my patients at check-in. eClinicalWorks has been promising that for a...

Aug 2020
(0)
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Manager

Functionality and Upgrades

I don’t like the bugs. eClinicalWorks has two products. They have a web-based version and another...

Aug 2020
(0)
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Manager

Sales and Contracting

Our primary goal is to support our providers in their progress notes and visit as much as we can. We...

Aug 2020
(0)
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Manager

Technology

I would like the vendor to focus on the daily use, the technology, and the quality of service. We...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor is pretty okay in terms of us receiving our money's worth. I would recommend a vendor if...

Aug 2020
(0)
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Manager

Service and Support

The vendor is pretty rigid in what they have. When we need something, we figure out a way to do it,...

Aug 2020
(0)
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Manager

Functionality and Upgrades

When we ask about certain workflows, the vendor tells us that they are coming in future releases....

Aug 2020
(0)
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Manager

Functionality and Upgrades

We are on the current version of the software for desktop appliances, but the vendor also has a...

Aug 2020
(0)
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Manager

Implementation and Training

We pretty much give new people a couple of days of training, and they can watch videos, but they...

Aug 2020
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Manager

Service and Support

The quality of the vendor’s service is pretty good. If the vendor knows that there are issues, they...

Aug 2020
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Manager

Service and Support

The product functionality has improved. The ongoing support is where my gripes are. eCW doesn’t get...

Aug 2020
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Manager

Functionality and Upgrades

I don’t know what the vendor’s strengths are. I just heard recently that their system is extremely...

Aug 2020
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Manager

Functionality and Upgrades

In terms of overall product quality, every time there is an upgrade, something large breaks, even...

Aug 2020
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Manager

Service and Support

One of our internal trainers is new. That person understands HL7 messages. That person replaced...

Aug 2020
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Manager

Service and Support

eCW's technology has supported patient-centered care. We went on to telehealth quickly when our...

Aug 2020
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Manager

Functionality and Upgrades

If I had to pick something for the vendor to work on, it would be the user interface. I am using...

Aug 2020
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Manager

Functionality and Upgrades

The system is very effective at driving tangible outcomes if it is used properly by our company....

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

I think the vendor has improved. I don't know what other systems are out there, so I would have to...

Aug 2020
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Director

Functionality and Upgrades

We aren’t always aware of eClinicalWorks’ workflow and version upgrades. When we realize that...

Aug 2020
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Director

Functionality and Upgrades

eClinicalWorks has a video platform that we attempted to use a couple of years ago, and the ease of...

Aug 2020
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Director

Lessons Learned

eClinicalWorks’ EHR is good. I would tell other people that it covers all of the things that we need...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Quality of outcomes is always something where there could be a smaller interface for the provider or...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

eClinicalWorks has done a really good job of supporting us through COVID-19. They were really...

Aug 2020
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Analyst/Coordinator

Relationship

I don't think eClinicalWorks listens as well as they should. They act like they listen and then they...

Aug 2020
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Analyst/Coordinator

Service and Support

The ease of use for end users is not too bad with eClinicalWorks EHR. eClinicalWorks is working on a...

Aug 2020
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Analyst/Coordinator

Relationship

One of eClinicalWorks' executives really gets involved with the customers. I see that person out...

Aug 2020
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Director

Service and Support

The biggest problem is eCW's customer service and support. My interaction with eCW's support team...

Aug 2020
(0)
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Director

Interfacing and Integration

The system's basic functionality is fine. The functionality for eReferrals to other eCW users isn't...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

As far as systems go, eClinicalWorks EHR is not that expensive. We were drawn to eClinicalWorks EHR...

Aug 2020
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Director

Functionality and Upgrades

The releases seem okay, but new technology often costs money. The population health module was...

Aug 2020
(0)
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Director

Functionality and Upgrades

eCW's telehealth piece, healow Telehealth Solutions, has gotten terrible reviews. I don't know...

Aug 2020
(0)
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VP/Other Executive

Service and Support

The vendor can’t fix anything. Part of the system is broken, and they said that is just how the...

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

During our implementation of eClinicalWorks EHR, nothing happened when it was supposed to happen. A...

Aug 2020
(0)
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VP/Other Executive

Interfacing and Integration

We are getting graded on promoting interoperability and our ability to interact with other EMRs, and...

Aug 2020
(0)
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VP/Other Executive

Technology

eClinicalWorks doesn’t have any kind of commitment to keeping up with anything. They completely...

Aug 2020
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Director

Implementation and Training

We don’t really have clinicians going through any vendor-led training. I am sure that is offered....

Jul 2020
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Director

Functionality and Upgrades

Some of the things that we need to tailor to an urgent care world are lacking. One generalized...

Jul 2020
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Director

Functionality and Upgrades

There is an increase in denials. We probably created exception reports to catch those things. But...

Jul 2020
(0)
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Director

Functionality and Upgrades

The vendor has some things we can customize, and they have some things that I wish we could control...

Jul 2020
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Director

Functionality and Upgrades

eClinicalWorks has a few different formats for how the closed encounters can be shown. Individual...

Jul 2020
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Director

ROI / Cost (care and feeding)

In general, eCW is a vendor that very much charges for everything and for almost any request. So...

Jul 2020
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Director

Service and Support

Our satisfaction in the future is unlikely to change. It hasn’t gone up or down much in the years...

Jul 2020
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Director

Functionality and Upgrades

Despite a few different escalation meetings with the executives, there hasn’t been a significant...

Jul 2020
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Director

Functionality and Upgrades

The vendor has some room to grow. One of the things that comes to mind in that regard relates to the...

Jul 2020
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Director

Relationship

The vendor has an area where we can submit ideas and items to be developed. We submit a lot of...

Jul 2020
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Director

Implementation and Training

We have to beg the vendor for information when we need to train our staff. The vendor doesn't make...

Jul 2020
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Manager

ROI / Cost (care and feeding)

I want eClinicalWorks to remove the little price caps on the system. I have some physicians that...

Jul 2020
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Manager

Functionality and Upgrades

eClinicalWorks has tried to expand their capabilities, and they have done that without making sure...

Jul 2020
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Manager

ROI / Cost (care and feeding)

We don't get charged for eClinicalWorks' patient portal, but in terms of the EMR, everything costs extra....

Jul 2020
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Manager

Service and Support

It would be good if eClinicalWorks actually made the fixes inside of the EMR for things that are...

Jul 2020
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Director

Functionality and Upgrades

The product is clunky. The platforms that do ongoing management and reminders for colonoscopies,...

Jun 2020
(0)
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Director

Interfacing and Integration

The product is not very friendly in terms of our organization's integration and interoperability...

Jun 2020
(0)
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Director

Service and Support

The vendor is not good at delivering new technology to us. The vendor does what they have to do when...

Jun 2020
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Director

Functionality and Upgrades

eCW understands the ambulatory care market extremely well. Their product is well suited to our...

Jun 2020
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Director

Functionality and Upgrades

eClinicalWorks EHR’s functionality in terms of billing it super flexible. Our biggest complaint is...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor has improved quite a bit in the last few years with charging, so they don’t really...

Jun 2020
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Director

Other Observations & Comments

The eClinicalWorks product has little bells and whistles, so sometimes it isn't easy to use. But...

Jun 2020
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Director

Functionality and Upgrades

I find eClinicalWorks EHR to be a good product. It has great technology. The vendor is often adding...

Jun 2020
(0)
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CIO

Service and Support

I know the executives at eCW well, and I have spent time talking with them. The vendor is so big...

Jun 2020
(0)
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VP/Other Executive

Lessons Learned

We are not the vendor’s sweet spot in terms of the market. eClinicalWorks is challenged with the...

May 2020
(0)
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VP/Other Executive

Interfacing and Integration

If there were nothing out there that had a unified system and the constraints and forecast were the...

May 2020
(0)
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VP/Other Executive

Service and Support

My boss has a strong relationship with eClinicalWorks’ executives and would not hesitate to pick up...

May 2020
(0)
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VP/Other Executive

Service and Support

The service depends on how much the service account managers know or whether they are just carrying...

May 2020
(0)
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VP/Other Executive

Service and Support

Communication is not eClinicalWorks’ strongest suit. We often have break-fix issues or even patient...

May 2020
(0)
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VP/Other Executive

Interfacing and Integration

eClinicalWorks' solution is not always easy to integrate with some of our other applications, and...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Sometimes eClinicalWorks discloses all the issues they are having, and sometimes they don’t. We have...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

eClinicalWorks' EHR has been a solid EHR for our clinics. While we definitely have some providers...

May 2020
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VP/Other Executive

Interfacing and Integration

One really nice feature is the EHR has almost native integration with eClinicalWorks’ HIE. With...

May 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

eClinicalWorks' EHR has certainly been a valuable solution. In other words, our annual fees are very...

May 2020
(0)
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VP/Other Executive

Implementation and Training

eClinicalWorks has great documentation for training, so if we are well equipped with the vendor,...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We went to conferences where eClinicalWorks was promoting a lot of configuration changes that...

May 2020
(0)
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Manager

Implementation and Training

When we go live, we shouldn't have to work on an implementation for several weeks afterward because...

May 2020
(0)
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Manager

Functionality and Upgrades

There may be communication issues between our company cultures, but what eCW said about the product...

May 2020
(0)
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Manager

Functionality and Upgrades

If eCW wanted to make the system easier to use, they could make it more flexible for doctors and...

May 2020
(0)
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Manager

Service and Support

The vendor could improve their support by responding with a result in a timely fashion. It seems...

May 2020
(0)
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Manager

Lessons Learned

The eCW system is very inflexible. A lot of the data sharing between interfaces isn't standard or...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

I wouldn't say that eCW keeps all of their promises. We can't even pay them to do that. They do...

May 2020
(0)
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CIO

Functionality and Upgrades

The doctors don't like the eClinicalWorks platform. In my mind, the ambulatory and inpatient pieces...

Apr 2020
(1)
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CIO

Service and Support

eClinicalWorks has been frustrating lately. Things used to be better, but the vendor is putting a...

Apr 2020
(0)
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CMIO

Lessons Learned

I feel like eCW's EHR is very modular. We can build it exactly the way we want with the caveat that...

Apr 2020
(0)
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CMIO

Functionality and Upgrades

There is a myriad of ways to do things in the eCW EHR. That is nice because that means the product...

Apr 2020
(0)
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CMIO

Service and Support

I have noticed that eCW isn't proactive when they find a known issue or bug in the system. It takes...

Apr 2020
(0)
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Physician

Functionality and Upgrades

There are some little nuanced things in the software. Before, we could type whatever we wanted in a...

Apr 2020
(0)
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Physician

Interfacing and Integration

There are third-party software developers that the vendor works with to try to add improved...

Apr 2020
(0)
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Physician

Relationship

eCW is more reactive than proactive. We don’t feel like the vendor is reaching out to us, but they...

Apr 2020
(0)
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Physician

Functionality and Upgrades

The system is adequate for what we use it for. Each EHR has its good and bad things. The EHR is a...

Apr 2020
(0)
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Physician

Service and Support

eCW does a good job of what they try to do. If we ask eCW a question, they try to find a solution,...

Apr 2020
(0)
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Physician

Functionality and Upgrades

The system has little hiccups. The challenge is that Windows keeps upgrading, so eCW has to upgrade...

Apr 2020
(0)
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Physician

ROI / Cost (care and feeding)

eCW uses an annual subscription model, but the vendor does nickel-and-dime us a little bit. The...

Apr 2020
(0)
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Physician

Functionality and Upgrades

Overall, upgrades are pretty good, but they can be a little bit painful because there are usually...

Apr 2020
(0)
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Physician

Interfacing and Integration

Having the EHR integrated with a platform that saved money for patients would be cool. If people...

Apr 2020
(0)
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Manager

Other Observations & Comments

Core functionality aside, the features that eCW tries to put into the system are very hit or miss.

Apr 2020
(0)
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Manager

ROI / Cost (care and feeding)

We talk to the CEO a couple of times a year, and I don’t know whether that is an offering for...

Apr 2020
(0)
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Manager

Functionality and Upgrades

I would recommend the product with some reservations. I don’t expect any change in my satisfaction....

Apr 2020
(0)
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Manager

Service and Support

eCW is a huge, tremendous company, and they have the infrastructure to really go deep with their QA....

Apr 2020
(0)
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Manager

Service and Support

When I was first hired a long time ago, I was told that the vendor was really awful to work with....

Apr 2020
(0)
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Manager

Service and Support

The vendor has gotten a lot better with the training. They are also getting much better with...

Apr 2020
(0)
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Manager

Functionality and Upgrades

I don’t think eCW has done a tremendous job with their cloud-hosted environment. They put an upgrade...

Apr 2020
(0)
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COO

Relationship

We are hoping that we get the right attention from eCW for our size and that eCW ensures they have a...

Apr 2020
(0)
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COO

Functionality and Upgrades

We adopted eClinicalWorks EHR many years ago because it most readily met the flexibility of the...

Apr 2020
(0)
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COO

Service and Support

Recently, our service tickets have been modified and closed by technicians without our input or...

Apr 2020
(0)
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COO

Functionality and Upgrades

We try not to run too many upgrades because whenever we have to do a full upgrade, the issues become...

Apr 2020
(0)
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COO

Functionality and Upgrades

Ninety-nine percent of our users will say that it is hard to go through the expense of retooling and...

Apr 2020
(0)
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COO

Relationship

There is no way I would purchase eClinicalWorks EHR again. eClinicalWorks doesn’t keep all of their...

Apr 2020
(0)
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COO

Implementation and Training

I can’t remember when eClinicalWorks trained us on anything.

Apr 2020
(0)
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COO

Service and Support

eClinicalWorks is delivering new technology that often does not work with their current product or...

Apr 2020
(0)
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COO

Relationship

We give eClinicalWorks a low rating for executive involvement. They will not give us anyone above...

Apr 2020
(0)
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COO

Other Observations & Comments

The progress notes and reporting work for me, but I have to be consistent in saying that nothing...

Apr 2020
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Director

Other Observations & Comments

The eClinicalWorks system is part of our long-term plans for now. It is too hard to think about...

Mar 2020
(0)
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Director

Relationship

If I had to buy the product again, I would be inclined to go to a different EMR. The EMR isn't the...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

I don't feel like the vendor keeps their promises. They always overpromise and underdeliver....

Mar 2020
(0)
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Physician

Implementation and Training

The vendor used to have webinars where I could learn how to use things, but they don’t have those...

Mar 2020
(0)
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Physician

Implementation and Training

If I have a specific problem, then I go to my IT department, and the IT department calls...

Mar 2020