eClinicalWorks EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Value

There is no EHR vendor that avoids charging for every little thing. That is a fallacy. If we need an...

Feb 2024
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Director

Product

All EHR vendors need to do a better job of filtering outbound data. That is something that we are...

Feb 2024
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Director

Loyalty, Product

eClinicalWorks is always delivering new technology. The biggest feature set that eClinicalWorks is...

Feb 2024
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Director

Culture, Value

With eClinicalWorks, we get charged for every little thing. Anytime they come up with a new...

Jan 2024
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Director

Relationship

With eClinicalWorks’ upgrades, there are always some hiccups, but there is nothing major that the...

Jan 2024
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Director

Operations

The training is a self-train program for the most part, but the vendor does have really good...

Jan 2024
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Director

Relationship

eClinicalWorks has a really good support team. We have a person who we can go to for anything, and...

Jan 2024
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Director

Operations, Value

I like that once we got through training and understood the product, it was very seamless. We do...

Jan 2024
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Director

Product

healow gives us the tools to communicate with our patients. It seamlessly overlays the patient...

Jan 2024
||
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Director

Product

eClinicalWorks’ scheduling module is easy to use. We have a grid where we can see everything at a...

Jan 2024
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Director

Product

With eClinicalWorks, the reporting piece is lacking and difficult to use. We don't have a lot of...

Jan 2024
||
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VP/Other Executive

Loyalty, Product

eClinicalWorks EHR does what it is supposed to do. The documentation and patient aspects are all in...

Jan 2024
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(0)
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VP/Other Executive

Relationship

If we need eClinicalWorks’ support or there are issues, they are responsive and give a time frame...

Jan 2024
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Physician

Product

I have used a couple of different EMRs. My frustration with eClinicalWorks EHR is that I'm building...

Jan 2024
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(0)
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Physician

Loyalty, Value

The ASCVD Risk Estimator is available but costs extra. However, cost is a quality metric for me. I...

Jan 2024
||
(0)
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Physician

Loyalty, Product

If I get a new patient and I want to trend a growth curve, all I can do right now is add a birth...

Jan 2024
||
(0)
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Physician

Loyalty, Product

Right now, I have to hover over a certain area, not click on anything, scroll down to review the...

Jan 2024
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Physician

Product

I am still trying to figure out how to fully integrate our patient-facing mobile health app. I...

Jan 2024
||
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Physician

Product

With the progress note navigation window, the box that pops up when we are documenting a progress...

Jan 2024
||
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Physician

Product

With the feature for merging things or copying them forward, I know we can essentially copy the...

Jan 2024
||
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Analyst/Coordinator

Loyalty

With eClinicalWorks, we try to avoid the current version whenever humanly possible because the...

Jan 2024
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(0)
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Analyst/Coordinator

Culture, Value

eClinicalWorks does not keep their promises, and they do not avoid charging for every little thing....

Jan 2024
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Analyst/Coordinator

Operations, Product

Upgrades with eClinicalWorks are an absolute nightmare. They turn security features on and off at...

Jan 2024
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Analyst/Coordinator

Product

In our state, if a doctor is prescribing a controlled substance for three months, there are laws in...

Jan 2024
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Analyst/Coordinator

Product

Medications are a nightmare. If we set the medication history window to show us 50 things, the...

Jan 2024
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Analyst/Coordinator

Product

I like that eClinicalWorks has a web-based version I can access from outside, but it is pretty...

Jan 2024
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Manager

Relationship

My opinion of eClinicalWorks has gotten a lot better. The vendor will call us within five minutes...

Dec 2023
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Manager

Product

The system is stable, and it doesn't have a lot of crashes. eClinicalWorks has pretty much branched...

Dec 2023
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Manager

Value

We have to pay for services in the system, and some of the vendor's prices are crazy. The prices we...

Dec 2023
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Manager

Loyalty, Product

I wish that some of the vendor's solutions were better or more detailed. eClinicalWorks eventually...

Dec 2023
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Manager

Product

Some things take a while to do in the system because we have to wait for the system to load. That is...

Dec 2023
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Manager

Relationship

I would tell someone who was looking into the system that it is definitely trending on the way up....

Dec 2023
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CEO/President

Loyalty, Operations

For a while, eClinicalWorks EHR was awful. Recently, we brought in people to help us navigate and...

Dec 2023
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CEO/President

Culture

I vetted eClinicalWorks. I had seen them at several conferences, and they provided me with a...

Dec 2023
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CEO/President

Relationship, Operations

A lot of our issues with eClinicalWorks have had to do with training and poor communication. It is...

Dec 2023
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CEO/President

Product

Certain programs don't integrate well. It seems like the programs are working for all the companies...

Dec 2023
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CEO/President

Product

One major issue with the EHR that is super important is the integration with the state vaccine...

Dec 2023
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CIO

Relationship

I love eClinicalWorks, but their staff members are dangerously optimistic. They make a lot of...

Dec 2023
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CIO

Relationship

There are some things that I wish the product did. To the vendor's credit, they are constantly...

Dec 2023
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CIO

Loyalty, Value

I have looked at every other EHR, and I wouldn't leave eClinicalWorks EHR for anything. No other...

Dec 2023
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Director

Loyalty, Product

eClinicalWorks has a lot of dashboards that we were really looking forward to, and the data is just...

Nov 2023
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Director

Loyalty, Product

We are still getting used to eClinicalWorks EHR. We are still rolling everything out, and the things...

Nov 2023
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Director

Relationship, Product

We are really struggling with eClinicalWorks EHR. On the back end, the struggle is to keep things...

Nov 2023
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Director

Operations, Product, Value

Our clinicians are super happy with eClinicalWorks EHR, and it is working for them. With their...

Nov 2023
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Director

Relationship

eClinicalWorks’ technical support is really bad. My staff now researches all of the solutions that...

Nov 2023
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Director

Relationship

One positive about eClinicalWorks is when we put a ticket in, if we don't have a call within an...

Nov 2023
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Director

Relationship, Product

I liked that with our previous EHR vendor, we got an email on recent patient safety issues and other...

Nov 2023
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Director

Operations, Product

It was easy for everybody to learn the eCW system when we got it, and new people starting out seem...

Nov 2023
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Director

Relationship, Product

eCW has ideas of ways they want things to go. However, things don't ever work as the vendor plans or...

Nov 2023
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Director

Relationship, Operations, Product

eCW does not have notes ready for their upgrades, and they upgrade us without our knowledge, so we...

Nov 2023
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(0)
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Physician

Product

I have been frustrated by the limitations of the eClinicalWorks EHR compared to the system I was...

Nov 2023
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(0)
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Physician

Loyalty, Product

In time, I will become more familiar with eClinicalWorks EHR and be able to figure it out,...

Nov 2023
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(0)
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Physician

Operations

My organization's training is internal, and our superusers have been very helpful, proactive, and...

Nov 2023
||
(0)
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Physician

Loyalty

Right now, I am not ready to recommend the system to others. However, I am a new user, and my...

Nov 2023
||
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Director

Value

There are never any unexpected charges from eClinicalWorks, but there are some charges that are too...

Nov 2023
||
(0)
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Director

Loyalty, Product

eClinicalWorks did a terrible disservice to our company because they built the program as a true...

Oct 2023
||
(0)
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Director

Product

With some of the presets, we have asked eClinicalWorks to eliminate some parameters because they are...

Oct 2023
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Manager

Loyalty, Relationship

eClinicalWorks EHR is pretty good and usable, but what really keeps me hopeful with eClinicalWorks...

Oct 2023
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Manager

Relationship

I feel like the person-to-person relationship with eClinicalWorks and the support of that...

Oct 2023
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(0)
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Director

Product

eClinicalWorks' product is not really template driven, and the way that they implemented templates...

Oct 2023
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Director

Operations, Product

eClinicalWorks recently implemented the ability to have interoperability, but it was very poorly...

Oct 2023
||
(0)
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Director

Loyalty, Product

When we switched to eClinicalWorks' product, we knew it was a fairly prestigious program that was...

Oct 2023
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(0)
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Director

Product

The reports in eClinicalWorks EHR are clunky and not user friendly. They don't operate as designed,...

Oct 2023
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(0)
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Director

Relationship

I would like to have account managers from eClinicalWorks who can actually fix our issues. When we...

Oct 2023
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(0)
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Director

Product

We find the program extremely limited. Features don't exist. There are a lot of clicks to get from...

Oct 2023
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(0)
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Director

Loyalty, Product, Value

If I were to do everything over again, I might not buy eClinicalWorks EHR again. However, as things...

Oct 2023
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(0)
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Director

Culture, Relationship

eClinicalWorks hasn't kept their promises about being able to offer integration options. As part of...

Oct 2023
||
(0)
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Director

Product

eClinicalWorks EHR is straightforward, and it is easy to move patients through visits and review...

Oct 2023
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(0)
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CEO/President

Relationship

No system can be built to be perfect for every type of workflow. We had some workflow issues, and...

Oct 2023
||
(0)
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CEO/President

Loyalty, Relationship, Product

We would love to get off eClinicalWorks EHR. Every EMR is a love-hate relationship, but we have come...

Oct 2023
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(0)
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Director

Product

The biggest pain point for our actual physicians and staff is that there are too many ways to do one...

Oct 2023
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(0)
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Director

Loyalty, Product

We would love to see specialty-specific workflows with less decision-making needed. EHR-dictated...

Oct 2023
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(0)
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Director

Loyalty, Product

In an enterprise system, certain modules within eClinicalWorks EHR are nonfunctional. For example,...

Oct 2023
||
(0)
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Director

Loyalty, Product

I would like the product to integrate with physician scheduling through the patient portal. I would...

Oct 2023
||
(0)
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Director

Loyalty

One of the outcomes we were hoping to achieve but that has failed is our patient kiosk. It is...

Oct 2023
||
(0)
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Director

Loyalty, Product

I probably would never switch from eClinicalWorks EHR. It is literally the only software that I...

Oct 2023
||
(0)
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Director

Operations

The vendor has conferences and quite a few things on their website. The training is quite good...

Oct 2023
||
(0)
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Director

Relationship, Operations

The vendor doesn't call us to tell us we are using the product incorrectly; that is unfortunate....

Oct 2023
||
(0)
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CIO

Product

The product's flexibility is actually a problem for us. It is almost flexible to a fault and...

Oct 2023
||
(0)
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CIO

Relationship

I hate to make it sound like I'm picking on eClinicalWorks, but we have had a fairly rough history...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Value

eClinicalWorks might promise something, but they usually can't present what they promised in a...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The system's strength is that its record is all-encompassing. We have multiple specialties, and they...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Product

We have some interfaces that aren't a hundred percent functional. eClinicalWorks is able to make an...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

If we had more resources, I think we would have switched to a different EHR. It seems that...

Oct 2023
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Analyst/Coordinator

Relationship

eClinicalWorks has recently gotten sloppy. With the things they experienced during COVID-19, I think...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The product is filled with a lot of different features and functions, so users struggle a bit. I...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty

We want to move away from eClinicalWorks' product because we want to be on the EMR that our hospital...

Oct 2023
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(0)
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VP/Other Executive

Relationship

I dislike eClinicalWorks a lot. The application is fine, but their support is terrible. The support...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Operations

eClinicalWorks sends release notes for upgrades, but they are very long. There are hundreds and...

Sep 2023
||
(0)
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VP/Other Executive

Product

When printing a document from eClinicalWorks' system, even if I haven’t had anything to do with a...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

eClinicalWorks likes to point fingers, and they want to do things their way. They don't like being...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

eClinicalWorks' product is not as intuitive as other systems. It is comprehensive, but it takes a...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

We have asked eClinicalWorks some questions repeatedly and have gotten answers that weren’t part of...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Value

We use eClinicalWorks' system because the doctors like it, and it gives them what they need to see...

Sep 2023
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(0)
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CEO/President

Relationship, Operations

eClinicalWorks helps us build out templates. They truly do provide educational materials to help us...

Sep 2023
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(0)
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CEO/President

Operations, Product

The unfortunate thing is that EHRs are not taught in medical school. When we are in a hospital, we...

Sep 2023
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CEO/President

Relationship, Product

The biggest thing I have right now is care managers who are working within the physician practice...

Sep 2023
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(0)
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Director

Loyalty, Relationship, Value

We replaced eClinicalWorks EHR. I would not buy it again because eClinicalWorks didn't keep their...

Sep 2023
||
(0)
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Director

Operations

When it comes to training, I would like to be taught best practices for the workflow. With things...

Sep 2023
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(0)
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Director

Product

The product doesn't fully integrate with everything that we have. Even with our acute care, there...

Sep 2023
||
(0)
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Director

Operations, Product

Our end users don't complain too much about the product. For our providers, the process of...

Sep 2023
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(0)
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Director

Relationship

We get vendor executive involvement only when we have to escalate things. It shouldn’t ever come to...

Sep 2023
||
(0)
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Director

Value

Sometimes the vendor’s upgrades don't go as planned, and then we have to push stuff onto the...

Sep 2023
||
(0)
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Director

Product, Value

I would recommend the product to someone only if they were in a small office. The product is...

Sep 2023
||
(0)
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Manager

Loyalty, Product

Off the cuff, people either like eClinicalWorks EHR or hate it. That is just how EMRs are. There are...

Aug 2023
||
(0)
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Manager

Relationship

The web support is delayed. We have to put a ticket through our company and then wait. There are...

Aug 2023
||
(0)
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Manager

Product

We are using eClinicalWorks EHR very successfully. Things are going well. eClinicalWorks EHR is very...

Aug 2023
||
(0)
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Manager

Operations, Product

With the upgrades, there were definitely some little challenges that could have been handled better...

Aug 2023
||
(0)
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VP/Other Executive

Culture, Relationship

eClinicalWorks tells us no a lot, but they don't promise us things.

Aug 2023
||
(0)
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VP/Other Executive

Product

The product is more complicated than just pushing a button.

Aug 2023
||
(0)
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VP/Other Executive

Relationship

eClinicalWorks will get someone to support us, but they are very siloed. We don't know what the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

I am at a large organization that gives me resources to draw on for troubleshooting, and I don't...

Jul 2023
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(0)
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Analyst/Coordinator

Relationship

When troubleshooting with eCW, they never take our word for things. Whenever we describe an issue in...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

eCW refuses to communicate through email about issues. They only call, and they refuse to schedule...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

I asked eCW for proactive communication, and they actually said they were incapable. Other vendors...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

eClinicalWorks EHR is on par with what is on the market and is one of the more affordable...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

eCW's support team does not document what they are doing in their tickets. If a support ticket gets...

Jul 2023
||
(0)
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Analyst/Coordinator

Value

If it were entirely up to me, I would not buy eCW's system again because I am a big fan of getting...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

The go-live migration from a different EMR to eClinicalWorks EHR was the worst go-live I have ever...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Whether eCW meets our interoperability goals is probably boosted by the size and relevance of our...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

eCW is quick to escalate things and throw people into the conversation, but the vendor seldom...

Jul 2023
||
(0)
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Director

Relationship, Product

There are other EHRs out there other than eClinicalWorks' system that may be better suited for our...

Jul 2023
||
(0)
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Director

Relationship

eClinicalWorks gives us time frames for either updates or fixes, and things don't always happen when...

Jul 2023
||
(0)
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Director

Culture

eClinicalWorks' system functions as an EMR with regard to the functions promoted to us during the...

Jul 2023
||
(0)
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Director

Operations, Product

eClinicalWorks' solution is simple and intuitive when it comes to training.

Jul 2023
||
(0)
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Director

Relationship

eClinicalWorks calls us back, but oftentimes, they call very late at night or very early in the...

Jul 2023
||
(0)
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Director

Relationship

There are enough people in our organization that have contact with higher-level folks at...

Jul 2023
||
(0)
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CIO

Relationship

Everyone who uses eClinicalWorks' EHR is assigned an account manager. Every single one of the...

Jul 2023
||
(0)
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CIO

Relationship

eClinicalWorks is pretty good at notifying us about things, but the vendor is not as good as a...

Jul 2023
||
(0)
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Director

Culture, Product

The functionality that eClinicalWorks promises in eClinicalWorks EHR doesn't always come to fruition...

Jul 2023
||
(0)
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Director

Relationship

We have no issues with our eClinicalWorks account manager, but I feel that they aren’t fully...

Jul 2023
||
(0)
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Director

Relationship, Operations

Project management with eClinicalWorks is challenging as we have to stay on top of the vendor’s...

Jul 2023
||
(0)
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Manager

Loyalty

We are leaving eClinicalWorks because we want to move to an integrated platform throughout our...

Jun 2023
||
(0)
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Manager

Culture, Relationship

We have requested things such as a grid of which functionalities are available in the eClinicalWorks...

Jun 2023
||
(0)
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Manager

Operations

There is no new-hire orientation program we are aware of. Everything has been on-the-job training....

Jun 2023
||
(0)
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Manager

Product

Some things work exactly in eClinicalWorks EHR, and there are some things we expect to work a bit...

Jun 2023
||
(0)
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Manager

Relationship

We have regular calls with eClinicalWorks, and they have a portal where we can submit tickets. The...

Jun 2023
||
(0)
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Manager

Relationship

When eClinicalWorks went to the cloud, there was a lot of executive involvement in that transition....

Jun 2023
||
(0)
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Manager

Culture, Operations

eClinicalWorks keeps some of their promises, but not all of them. We were told that there would be a...

May 2023
||
(0)
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Manager

Culture, Loyalty, Value

eClinicalWorks charges for every single thing. We turned on a feature and we were charged for it. We...

May 2023
||
(0)
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Manager

Operations

eClinicalWorks has ongoing training through their website, but we don't really get training from...

May 2023
||
(0)
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Manager

Loyalty, Relationship

eClinicalWorks' support is pretty good, but it depends on the agent. There are some instances where...

May 2023
||
(0)
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Director

Relationship, Product

There have been occasions where team members have not had all of the accurate information from the EHR....

May 2023
||
(0)
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Director

Value

eClinicalWorks has additional fees that make us feel as if we are being nickel-and-dimed....

May 2023
||
(0)
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Director

Loyalty, Product

From what I have heard, eClinicalWorks EHR is easy for end users. For instance, it is easy to make...

May 2023
||
(0)
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Director

Relationship, Product

I know eClinicalWorks tries to be cutting edge and give us what we need, but the products they push...

May 2023
||
(0)
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Director

Product

I recommend eClinicalWorks EHR for small practices, not big ones. If a practice doesn’t have many...

May 2023
||
(0)
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Director

Product

Some end users might say that eClinicalWorks EHR is a touch slower on the cloud than it was before....

May 2023
||
(0)
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Director

Operations

Moving eClinicalWorks EHR to the cloud was very easy for us. The project manager worked closely with...

May 2023
||
(0)
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Director

Operations

eClinicalWorks is doing a good job at providing training. Our staff members can become certified...

May 2023
||
(0)
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Director

Product

The interoperability that eClinicalWorks offers has benefits. The vendor does a fairly good at...

May 2023
||
(0)
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Director

Product

eClinicalWorks’ interoperability has some minuses, and we struggle with the system. Because of how...

May 2023
||
(0)
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Director

Product

We got on the cloud version of eClinicalWorks EHR, and that made a big difference. I did not think...

May 2023
||
(0)
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Director

Relationship

eClinicalWorks’ support for their cloud version is good. The number of tickets we have open is lower...

May 2023
||
(0)
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CEO/President

Loyalty, Product

The interoperability in eClinicalWorks EHR is one of the reasons we want to move away from the...

May 2023
||
(0)
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Manager

Relationship, Relationship

The vendor's specialist is always telling us what is going on. The support team is great; they get...

Apr 2023
||
(0)
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CEO/President

Value, Value

eClinicalWorks does not charge for every little thing, but they don’t avoid it; they charge when...

Apr 2023
||
(0)
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CEO/President

Loyalty, Loyalty, Product, Product

eClinicalWorks has this chronic problem where every time they have an upgrade, they break some other...

Apr 2023
||
(0)
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CEO/President

Operations, Operations

eClinicalWorks has lots of on-demand webinars, but there is nothing very organized regarding training....

Apr 2023
||
(0)
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CEO/President

Product, Product

eClinicalWorks has some pretty good interoperability. For some reason, there is a delay with our...

Apr 2023
||
(0)
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CEO/President

Product, Product

The number-one complaint I get about eClinicalWorks EHR is that there are too many clicks....

Apr 2023
||
(0)
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CEO/President

Relationship, Relationship

The eClinicalWorks support technicians do not understand their own product. Sometimes it takes...

Apr 2023
||
(0)
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CEO/President

Relationship, Relationship

I have had pretty strong executive involvement from eClinicalWorks, all the way to the top of the organization....

Apr 2023
||
(0)
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Analyst/Coordinator

Product

Our providers constantly have to implement numerous insane workarounds just to try to avoid the...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

I know that eClinicalWorks has some support located in the United States, but the majority of their...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

eClinicalWorks had a breach, and a ton of servers were affected by it. The vendor supposedly...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

The vendor updates NDC codes for new medications but not existing medications. We constantly have to...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

When we go to the vendor's support portal, we are supposed to be able to see all of the patient...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

There are huge liability and safety issues that eClinicalWorks isn't addressing and will not address...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

There are no complete logs for anything in the system. It is impossible to figure out what happened...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

eClinicalWorks has downtime solutions, but their Nimbus product hasn't been available for years. It...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

eClinicalWorks has no way to test features that require third-party vendor integration or...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

eClinicalWorks' support portal isn't HIPAA compliant. We can't put patient names, birthdates, or...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations, Product

There is a disclaimer from eClinicalWorks on our education platform that says that their education...

Mar 2023
||
(0)
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Physician

Product

We have some concerns around eClinicalWorks’ interoperability, so we have explored other EMRs at a...

Mar 2023
||
(0)
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 or  to see details.

Physician

Operations, Product

The product is relatively easy to use. It is intuitive, and the features that it has integrated have...

Mar 2023
||
(0)
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 or  to see details.

Physician

Relationship, Product

The vendor has good intentions for features, but they often don't work very well. The vendor needs...

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

The ongoing training is pretty good, but the initial training was very canned and not customer...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

There are some things we would like to do, but those things are only available in the next version...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a dedicated account manager, and a step above that person is a product development officer,...

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

The product is so freaking expensive, but it is worth the price. It is a great product, but the...

Mar 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Value

The product does what it is expected to do, but we have to stay behind eClinicalWorks to get them to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We struggle with the product and are considering other EMRs. The product is at least five years...

Mar 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship, Product

eClinicalWorks’ road map is inconsistent and unreliable. The vendor says they are working on...

Mar 2023
||
(0)
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CIO

Product

eClinicalWorks' product is not intuitive, and the user interface is archaic. The product does not...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

eClinicalWorks does major updates and minor updates or patches. They send us a Microsoft MSI file to...

Mar 2023
||
(0)
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CMIO

Relationship, Product

eClinicalWorks has improved their release notes and bug fixes. For years, they refused to give us a...

Mar 2023
||
(0)
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CMIO

Relationship, Product

eClinicalWorks is improving a bit. All their department teams feel very siloed. Every screen looks...

Mar 2023
||
(0)
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 or  to see details.

CMIO

Operations

We go to eClinicalWorks’ annual conference every year. The conference is a partial sales job and a...

Mar 2023
||
(0)
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 or  to see details.

CMIO

Loyalty, Product

The product has improved slightly in terms of supporting our integration and interoperability goals,...

Mar 2023
||
(0)
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 or  to see details.

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