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eClinicalWorks EHR Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Manager

Some providers like the system, and some don’t. For primary care, the system has good features, but...

Apr 2021
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Manager

The vendor provides in-person training and virtual training. But because the system is so clunky, we...

Apr 2021
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Manager

If I were starting over, I would definitely not buy the system again. The system is so complicated...

Apr 2021
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Manager

The vendor needs to make the system more user friendly and add customizations for specialties. I...

Apr 2021
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Manager

If the vendor can fix the problems with the system's user friendliness, we will be pretty satisfied...

Apr 2021
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CEO/President

New safety and compliance mandates came out, so eClinicalWorks made changes to the software. There...

Apr 2021
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CEO/President

The service access to vendor executives is good because we have been with eCW for so long. The tool...

Apr 2021
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Analyst/Coordinator

eClinicalWorks' implementors write the software, but I am coming to find that very few of them have...

Mar 2021
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Analyst/Coordinator

At this point with eClinicalWorks, our relationship is kind of like a marriage. We made a big...

Mar 2021
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Analyst/Coordinator

When we first went with eClinicalWorks EHR, we got all of the love and a lot of good attention....

Mar 2021
(0)
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Analyst/Coordinator

Depending on the practice, I might recommend eClinicalWorks EHR. The price point is attractive for...

Mar 2021
(0)
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Analyst/Coordinator

At times, eClinicalWorks is very unstable, quite frankly. A few years ago, they got hit by the...

Mar 2021
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Manager

The vendor is not keeping their promises for a variety of reasons. They keep doing updates to the...

Mar 2021
(0)
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Manager

So many things that the vendor has supposedly added to the functionality of the system have created...

Mar 2021
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Manager

The system doesn’t connect to other hospital systems that we have in the area. Some of our locations...

Mar 2021
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Manager

The system shuts down on us all the time. The vendor's support people are pretty quick to respond in...

Mar 2021
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Manager

I hope the product is not part of our long-term plans. Switching EMRs is a huge undertaking, but we...

Mar 2021
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Physician

The web version definitely has a lag from the server version, and I find that to be moderately...

Mar 2021
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Physician

We now have a touchscreen version, which is sometimes helpful and sometimes annoying on Dell...

Mar 2021
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Physician

eClinicalWorks is too big; they aren't responsive. Their track record in terms of their corporate...

Mar 2021
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Physician

The system automatically does things that I don't want it to do. When I put in a diagnosis that the...

Mar 2021
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Physician

I haven't had any training for several years. Whenever eClinicalWorks does an upgrade, we have to...

Mar 2021
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Physician

eClinicalWorks upgrades the system without improving it. They change things for the sake of change,...

Mar 2021
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Physician

eClinicalWorks may be coming to the realization that whether their customers like them matters. The...

Mar 2021
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Physician

eClinicalWorks has only cared about the engineering aspect; they haven't cared about the usability...

Mar 2021
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Physician

The biggest problem with the EHR is the inability to open more than one active window at the same...

Mar 2021
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Physician

The EHR is astoundingly heavy in terms of clicks. That is rampant throughout the entire system....

Mar 2021
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Physician

eClinicalWorks has put in a lot of safety precautions that are monumentally annoying. Every time I...

Mar 2021
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Physician

Everything about the EHR is unusable. Buttons move to different places in different screens. The...

Mar 2021
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Physician

Considering the way that eClinicalWorks EHR has been designed and packaged, we probably would not...

Mar 2021
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Physician

eClinicalWorks could improve on their coordination of care. If we are trying to really have a good...

Mar 2021
(0)
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Physician

With training, one clinician would be given a tip that is not shared across all training. I want...

Mar 2021
(0)
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CIO

eClinicalWorks has come a long way in supporting patient-centered care. Things aren’t perfect all...

Mar 2021
(0)
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CIO

eClinicalWorks does some things really well, but sometimes working with them is really frustrating....

Mar 2021
(0)
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CIO

eClinicalWorks keeps their promises, but it takes them longer than we would like. If they tell us...

Mar 2021
(0)
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CIO

Interoperability is still a little frustrating. Practices that are on eClinicalWorks' software...

Mar 2021
(0)
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CIO

eClinicalWorks' solution functions really well in the offices. It allows our doctors to do...

Mar 2021
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CIO

eClinicalWorks still breaks things sometimes when they do upgrades, but that has gotten better. We...

Mar 2021
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CIO

If I were talking to a peer at another hospital system, I really wouldn’t recommend the...

Mar 2021
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Director

I want eClinicalWorks to focus on the technology, support, and functionality. We are not on the...

Mar 2021
(0)
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Director

eClinicalWorks has a lot of modules that could be really good, but the vendor has made restrictions...

Mar 2021
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Director

eClinicalWorks needs to improve the security attributes that they have created for the end users....

Mar 2021
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Director

There has to be better interoperability with other practices outside of our own so that we can share...

Mar 2021
(0)
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CIO

Our initial reason for choosing eClinicalWorks EHR was for the ease of use for the clinicians. The...

Feb 2021
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CIO

With upgrades or features that are supposed to be enhanced, those tend to not work when we get them....

Feb 2021
(0)
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CIO

eClinicalWorks' support isn't very good, and they aren't responsive. We have had to hire our own...

Feb 2021
(0)
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CIO

With patient-centered care, we need add-on features like population health management, patient...

Feb 2021
(0)
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CIO

We are excited when eClinicalWorks promotes something like their telehealth solution. They really,...

Feb 2021
(0)
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CIO

When I hear integration, I think of interfaces, the interoperability between eClinicalWorks EHR and...

Feb 2021
(0)
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CIO

There is functionality in the EHR, and some of it is decent. There is good ease of use because the...

Feb 2021
(0)
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CIO

eClinicalWorks has specific meetings that executives attend on a regular basis.

Feb 2021
(0)
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CIO

The eCW system just works. We have a big enterprise deal with the vendor, and we get great care and...

Feb 2021
(0)
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CIO

We have learned that to be hosted directly by eCW is so much better. Once we moved to those...

Feb 2021
(0)
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Manager

eClinicalWorks EHR has good work queues and a good dashboard that users can pull information from....

Feb 2021
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Manager

We are trying to do some of our provider-based billing out of eClinicalWorks EHR, and that has been...

Feb 2021
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Manager

When things are upgraded, we aren't quite sure what happens. Things just change, and nobody seems to...

Feb 2021
(0)
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Manager

Our billers can work the queues very quickly in eClinicalWorks EHR and get the claims out the door....

Feb 2021
(0)
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Manager

I can't say for sure whether we would purchase eClinicalWorks EHR again. We are so much larger than...

Feb 2021
(0)
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Manager

I like how eClinicalWorks has moved everything to basically one page. On the EHR side, the biggest...

Feb 2021
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Director

eClinicalWorks' product is very reasonable in terms of cost. There is a high value for the price. We...

Feb 2021
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Director

I hope not to have eClinicalWorks' system a year from now. Years ago, I still would have bought the...

Feb 2021
(0)
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CMIO

eClinicalWorks keeps the concept of their promises, but they don’t always deliver on time. Generally...

Jan 2021
(0)
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CMIO

The vendor's trainers have varying levels of expertise. I have actually been in a training where the...

Jan 2021
(0)
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Director

eClinicalWorks EHR is fine. eClinicalWorks is hosting it for us. There is a little bit of a...

Jan 2021
(0)
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Director

eClinicalWorks' support is a bit frustrating at times. When there are problems, communication is an...

Jan 2021
(0)
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CMIO

We have no intention to change electronic health records or practice management systems. We plan to...

Jan 2021
(0)
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Physician

eClinicalWorks EHR is actually a pretty good system, but eClinicalWorks doesn't offer some of the...

Jan 2021
(0)
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Physician

eClinicalWorks EHR works better than what we had before, and I am always impressed by that. The...

Jan 2021
(0)
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Physician

eClinicalWorks doesn't do a very good job of being involved with us, but the system works, so we...

Jan 2021
(0)
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Physician

The EHR is a very good product. It is consistent, and it works well. eClinicalWorks is a very good...

Jan 2021
(0)
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Physician

eClinicalWorks' training was not great. EMRs don't come without a big learning curve. No training...

Jan 2021
(0)
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Director

People either love or hate the system. Our physicians like the system.

Dec 2020
(0)
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Director

eClinicalWorks EHR sends C-CDA documents, but receiving them is a challenge that requires a...

Dec 2020
(0)
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Director

The system is very malleable. My problem with eCW is their support. We have never really gotten the...

Dec 2020
(0)
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Director

I am not a fan of eClinicalWorks. They don't keep their promises. Everything is a problem and an...

Dec 2020
(0)
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Director

The issue we have with the vendor's support is getting people to address our issue on the first...

Dec 2020
(0)
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Director

I don't feel like we are getting our money's worth from using the system. Either we deal with the...

Dec 2020
(0)
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CEO/President

eClinicalWorks EHR is a decent EHR. We have a set of standard templates that our physicians use. The...

Dec 2020
(0)
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CEO/President

I would like for eClinicalWorks EHR to be a totally web-based tool. That would be so nice. I would...

Dec 2020
(0)
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CEO/President

eClinicalWorks is very inflexible. They do things without telling their customers. After something...

Dec 2020
(0)
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Manager

During the COVID-19 crisis, there have been no major changes to our normal, day-to-day operations....

Nov 2020
(0)
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Manager

I would like to see the vendor work on the ease of use and system workflow as well as the price,...

Nov 2020
(0)
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Manager

The product isn't part of our long-term plans. It is riddled with bugs, and the vendor's quality...

Nov 2020
(0)
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Manager

The system isn't easy to use. There is a lot of depreciated functionality when people transition...

Nov 2020
(0)
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Manager

New functionality is coming out that requires providers to consult with clinical decision support...

Nov 2020
(0)
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Manager

We keep hearing from eClinicalWorks that if we moved to the web version, we wouldn't see the bugs...

Nov 2020
(0)
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Director

eCW hasn’t kept their promises with the EHR because it is not as easy for the doctors as other...

Nov 2020
(0)
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Director

eCW does nickel-and-dime. We always try to avoid taking things to eCW if possible.

Nov 2020
(0)
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Director

eClinicalWorks' solution has downtime, but that is most likely on our side and not on their side....

Nov 2020
(0)
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Director

My main concern is eClinicalWorks’ support. We have to open tickets, and I understand that that is...

Nov 2020
(0)
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Director

With eClinicalWorks, the provider can add the description of the services in a proper way manually,...

Nov 2020
(0)
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Director

When switching EMR vendors, we did our research and finally found eClinicalWorks. They are better...

Nov 2020
(0)
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CMIO

On the browser product, which is the main product, eClinicalWorks has essentially struggled to...

Nov 2020
(0)
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CMIO

The doctors hate the solution because it is very click intensive. The workflow is tedious, but the...

Nov 2020
(0)
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CMIO

Support is either feast or famine depending on the issue. We get excellent attention and excellent...

Nov 2020
(0)
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CIO

eClinicalWorks has been an enigma. They made the decision to create an inpatient system, but when I...

Sep 2020
(0)
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CIO

I have memorized the introduction to every single one of eClinicalWorks' emails to me outside of a...

Sep 2020
(0)
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CIO

We would buy the product again. We would have to have some different agreements in terms of the...

Sep 2020
(0)
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CIO

There is really nothing that eClinicalWorks promised us. The problem has just been our inability to...

Sep 2020
(0)
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CIO

We have our eCW database hosted. Our host is always our go-between. We rarely ever speak directly to...

Sep 2020
(0)
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CIO

eCW needs to work on technology. We still don’t even have a go-live date for the appropriate use...

Sep 2020
(0)
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VP/Other Executive

I would consider purchasing the system again because it is a very affordable software solution, but...

Sep 2020
(0)
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VP/Other Executive

The vendor doesn't avoid charging us for every little thing. I think nickel-and-diming is their...

Sep 2020
(0)
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VP/Other Executive

We have people come to do training pretty regularly. We have had eClinicalWorks train some of our...

Sep 2020
(0)
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VP/Other Executive

I have a team of people who go in and test all the new releases. That team does full regression...

Sep 2020
(0)
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VP/Other Executive

We get really good support from the vendor. We have a dedicated support person. I think...

Sep 2020
(0)
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Director

eCW does not keep all promises. They have never stuck to a deadline since we went live. They say...

Aug 2020
(0)
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Director

It is difficult to say whether we would buy the solution again. eCW does deliver new technology, but...

Aug 2020
(0)
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Director

eCW gets there eventually with tangible outcomes. But the reporting and dashboards are not...

Aug 2020
(0)
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Director

eClinicalWorks' implementation services are excellent. Their training is also good.

Aug 2020
(0)
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Director

The ease of use is pretty decent. The EHR is pretty good at helping us drive tangible outcomes.

Aug 2020
(0)
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Director

The product functionality does not meet all of our needs. Integration is important to us....

Aug 2020
(0)
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Director

Because of the coronavirus, our needs are changing so quickly that it is hard to know what things...

Aug 2020
(0)
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Director

Greater communication ability through eClinicalWorks' system would be great. If we want to send a...

Aug 2020
(0)
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CMIO

I would tell others that the product is integrated and that the modules work well together. They...

Aug 2020
(0)
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Analyst/Coordinator

I would not by eClinicalWorks EHR again. I don't think eClinicalWorks EHR is very user friendly; it...

Aug 2020
(0)
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Analyst/Coordinator

I don’t feel like eClinicalWorks is used a lot for any tangible outcomes. I feel like I get more...

Aug 2020
(0)
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Analyst/Coordinator

Wherever there is a complaint that could be made, we are definitely vocal with eClinicalWorks about...

Aug 2020
(0)
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Analyst/Coordinator

With eClinicalWorks, my hope is that their system becomes more user friendly. I feel like I am happy...

Aug 2020
(0)
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CIO

I hope things with the vendor and the product get better over the next year. We are pushing the...

Aug 2020
(0)
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Director

Some of the patient communication could be a little clearer. Some of the patients get confused with...

Aug 2020
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Director

The biggest thing the vendor could focus on for the practice would be the workflow. They could focus...

Aug 2020
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Director

The vendor's support depends on the technician we get because sometimes, the technicians can be very...

Aug 2020
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Director

The system has served its purpose well enough, but we are trying to centralize things so that we can...

Aug 2020
(0)
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Director

eClinicalWorks has a portal we can go to, and we can get some basic information. But the portal...

Aug 2020
(0)
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Director

A lot of times, the vendor promotes things, but there are bugs. The vendor says the system will do...

Aug 2020
(0)
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Director

eClinicalWorks doesn’t have any monitoring in the system. They do, however, notify us if there are...

Aug 2020
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Director

Sometimes it takes a little bit of clicking through the system to navigate properly.

Aug 2020
(0)
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Manager

We have had a mixed experience with eClinicalWorks. There were all kinds of negative things when we...

Aug 2020
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Manager

I heard that eClinicalWorks' training was good. The trainers were good and came to the facility. I...

Aug 2020
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Manager

I think there are great leaders from eClinicalWorks who work with our organization. I do think our...

Aug 2020
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Manager

We have now moved to the cloud, so we are using the cloud-based version of eClinicalWorks' software....

Aug 2020
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Manager

eClinicalWorks has reached out to organizations we work with, and some of those relationships have...

Aug 2020
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Manager

On the eClinicalWorks system, physicians couldn’t log in from everywhere. During the COVID-19 crisis...

Aug 2020
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Manager

I think eClinicalWorks has done pretty well. I think eClinicalWorks' system does what it is supposed...

Aug 2020
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Manager

eClinicalWorks charges us for every little thing. When we have to have training for new people, that...

Aug 2020
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Manager

The cloud was definitely something important that eClinicalWorks brought to us. That really protects...

Aug 2020
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Manager

eClinicalWorks has a support chat, and with their ticket process, I just feel like I can’t get...

Aug 2020
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Manager

I think eClinicalWorks' solution is probably a little harder to get used to using than some other...

Aug 2020
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CIO

The vendor is doing some new things now, like requiring that we do the maintenance upgrades right...

Aug 2020
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CIO

We were able to do some incredible things pretty quickly regarding COVID-19. Although, most of that...

Aug 2020
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CIO

The vendor keeps their promises sometimes. The vendor is proactive in terms of product development,...

Aug 2020
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CIO

eClinicalWorks EHR is one of the EHRs that are available on the market today that are the easiest to...

Aug 2020
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CIO

Everyone says that there is no good EMR out there. Whatever EMR people use, they are going to find a...

Aug 2020
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CIO

eClinicalWorks is all smoke and mirrors when it comes to keeping promises. If we don't scream loudly...

Aug 2020
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CIO

Potential customers really need to understand what they are trying to solve and what version they...

Aug 2020
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CIO

From a value standpoint, the system is not very expensive compared to other systems. I get my...

Aug 2020
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Physician

eClinicalWorks has two versions. One version is web based, and one is client based. We have access...

Aug 2020
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Physician

We are part of a bigger organization that uses Epic. There may be a push to switch to Epic, but for...

Aug 2020
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Physician

The vendor charges for a lot of little things. I remember listening to some videos, and even to turn...

Aug 2020
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Physician

If I go online and use the vendor's training, that is okay, and I give that a higher rating....

Aug 2020
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Physician

I like the fact that the system is flexible. eClinicalWorks has a lot of little things that we can...

Aug 2020
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Physician

My biggest problem is usability. The vendor has a usability group, and they have watched users and...

Aug 2020
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Manager

The most important attributes to me are the vendor relationship, the ease of use, and the basic...

Aug 2020
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Manager

We are pushing the product at the outer boundaries and the upper threshold from a database capacity...

Aug 2020
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Manager

We have been assigned a billing specialist to assist us, and that person has been a huge help. The...

Aug 2020
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CMIO

I believe we made the right decision by going with eClinicalWorks. I would buy their product again,...

Aug 2020
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CMIO

eCW has done well at supporting us during the COVID-19 crisis. The application is something all of...

Aug 2020
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CMIO

We do our own updates, but when we have to spin up a new server for an application or database, the...

Aug 2020
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CMIO

My interoperability goals relate to getting clinical data from outside practices. That has been one...

Aug 2020
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CMIO

The medication management tool needs improving. In terms of the upgrade process, we are often faced...

Aug 2020
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CMIO

Our end users find the system to be easy to use. I am comparing eClinicalWorks' system to other...

Aug 2020
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CMIO

We have made the product work. I am steeped in the problems of the product, but it is really good in...

Aug 2020
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CMIO

We would love to have a previsit planning capability. Right now, our doctors have to put in the...

Aug 2020
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CMIO

The vendor’s support has greatly improved. We have the advantage of an account manager that we talk...

Aug 2020
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CMIO

The vendor has done several proactive things, including literally calling us to tell us not to do an...

Aug 2020
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CMIO

The system does very well at driving tangible outcomes. Our outcomes are really excellent. Our CEO...

Aug 2020
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Director

We asked for some enhancements years ago and still haven’t received them. That is where the lack of...

Aug 2020
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Director

We get inconsistent support. We seem to know more than the support people with certain things. Half...

Aug 2020
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Director

eClinicalWorks does not keep all their promises. They keep promises relating to the product. But if...

Aug 2020
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Director

The product is a significant cost, but the product is great. eClinicalWorks doesn’t nickel-and-dime,...

Aug 2020
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Manager

eClinicalWorks is very proactive. They are able to deliver. They have multiple platforms for...

Aug 2020
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Manager

I want to be able to text my patients at check-in. eClinicalWorks has been promising that for a...

Aug 2020
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Manager

I don’t like the bugs. eClinicalWorks has two products. They have a web-based version and another...

Aug 2020
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Manager

Our primary goal is to support our providers in their progress notes and visit as much as we can. We...

Aug 2020
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Manager

I would like the vendor to focus on the daily use, the technology, and the quality of service. We...

Aug 2020
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Manager

The vendor is pretty okay in terms of us receiving our money's worth. I would recommend a vendor if...

Aug 2020
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Manager

The vendor is pretty rigid in what they have. When we need something, we figure out a way to do it,...

Aug 2020
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Manager

When we ask about certain workflows, the vendor tells us that they are coming in future releases....

Aug 2020
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Manager

We are on the current version of the software for desktop appliances, but the vendor also has a...

Aug 2020
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Manager

We pretty much give new people a couple of days of training, and they can watch videos, but they...

Aug 2020
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Manager

The quality of the vendor’s service is pretty good. If the vendor knows that there are issues, they...

Aug 2020
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Manager

The product functionality has improved. The ongoing support is where my gripes are. eCW doesn’t get...

Aug 2020
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Manager

I don’t know what the vendor’s strengths are. I just heard recently that their system is extremely...

Aug 2020
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Manager

In terms of overall product quality, every time there is an upgrade, something large breaks, even...

Aug 2020
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Manager

One of our internal trainers is new. That person understands HL7 messages. That person replaced...

Aug 2020
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Manager

eCW's technology has supported patient-centered care. We went on to telehealth quickly when our...

Aug 2020
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Manager

If I had to pick something for the vendor to work on, it would be the user interface. I am using...

Aug 2020
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Manager

The system is very effective at driving tangible outcomes if it is used properly by our company....

Aug 2020
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Manager

I think the vendor has improved. I don't know what other systems are out there, so I would have to...

Aug 2020
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Director

We aren’t always aware of eClinicalWorks’ workflow and version upgrades. When we realize that...

Aug 2020
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Director

eClinicalWorks has a video platform that we attempted to use a couple of years ago, and the ease of...

Aug 2020
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Director

eClinicalWorks’ EHR is good. I would tell other people that it covers all of the things that we need...

Aug 2020
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Analyst/Coordinator

Quality of outcomes is always something where there could be a smaller interface for the provider or...

Aug 2020
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Analyst/Coordinator

eClinicalWorks has done a really good job of supporting us through COVID-19. They were really...

Aug 2020
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Analyst/Coordinator

I don't think eClinicalWorks listens as well as they should. They act like they listen and then they...

Aug 2020
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Analyst/Coordinator

The ease of use for end users is not too bad with eClinicalWorks EHR. eClinicalWorks is working on a...

Aug 2020
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Analyst/Coordinator

One of eClinicalWorks' executives really gets involved with the customers. I see that person out...

Aug 2020
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Director

The biggest problem is eCW's customer service and support. My interaction with eCW's support team...

Aug 2020
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Director

The system's basic functionality is fine. The functionality for eReferrals to other eCW users isn't...

Aug 2020
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Director

As far as systems go, eClinicalWorks EHR is not that expensive. We were drawn to eClinicalWorks EHR...

Aug 2020
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Director

The releases seem okay, but new technology often costs money. The population health module was...

Aug 2020
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Director

eCW's telehealth piece, healow Telehealth Solutions, has gotten terrible reviews. I don't know...

Aug 2020
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VP/Other Executive

The vendor can’t fix anything. Part of the system is broken, and they said that is just how the...

Aug 2020
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VP/Other Executive

During our implementation of eClinicalWorks EHR, nothing happened when it was supposed to happen. A...

Aug 2020
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VP/Other Executive

We are getting graded on promoting interoperability and our ability to interact with other EMRs, and...

Aug 2020
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VP/Other Executive

eClinicalWorks doesn’t have any kind of commitment to keeping up with anything. They completely...

Aug 2020
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Director

We don’t really have clinicians going through any vendor-led training. I am sure that is offered....

Jul 2020
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Director

Some of the things that we need to tailor to an urgent care world are lacking. One generalized...

Jul 2020
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Director

There is an increase in denials. We probably created exception reports to catch those things. But...

Jul 2020
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Director

The vendor has some things we can customize, and they have some things that I wish we could control...

Jul 2020
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Director

eClinicalWorks has a few different formats for how the closed encounters can be shown. Individual...

Jul 2020
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Director

In general, eCW is a vendor that very much charges for everything and for almost any request. So...

Jul 2020
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Director

Our satisfaction in the future is unlikely to change. It hasn’t gone up or down much in the years...

Jul 2020
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Director

Despite a few different escalation meetings with the executives, there hasn’t been a significant...

Jul 2020
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Director

The vendor has some room to grow. One of the things that comes to mind in that regard relates to the...

Jul 2020
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Director

The vendor has an area where we can submit ideas and items to be developed. We submit a lot of...

Jul 2020
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Director

We have to beg the vendor for information when we need to train our staff. The vendor doesn't make...

Jul 2020
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Manager

I want eClinicalWorks to remove the little price caps on the system. I have some physicians that...

Jul 2020
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Manager

eClinicalWorks has tried to expand their capabilities, and they have done that without making sure...

Jul 2020
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Manager

We don't get charged for eClinicalWorks' patient portal, but in terms of the EMR, everything costs extra....

Jul 2020
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Manager

It would be good if eClinicalWorks actually made the fixes inside of the EMR for things that are...

Jul 2020