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eClinicalWorks EHR
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Our providers constantly have to implement numerous insane workarounds just to try to avoid the...

Mar 2023
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Analyst/Coordinator

Service and Support

I know that eClinicalWorks has some support located in the United States, but the majority of their...

Mar 2023
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Analyst/Coordinator

Relationship

eClinicalWorks had a breach, and a ton of servers were affected by it. The vendor supposedly...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor updates NDC codes for new medications but not existing medications. We constantly have to...

Mar 2023
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Analyst/Coordinator

Service and Support

When we go to the vendor's support portal, we are supposed to be able to see all of the patient...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

There are huge liability and safety issues that eClinicalWorks isn't addressing and will not address...

Mar 2023
||
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Analyst/Coordinator

Functionality and Upgrades

There are no complete logs for anything in the system. It is impossible to figure out what happened...

Mar 2023
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Analyst/Coordinator

Technology

eClinicalWorks has downtime solutions, but their Nimbus product hasn't been available for years. It...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

eClinicalWorks has no way to test features that require third-party vendor integration or...

Mar 2023
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Analyst/Coordinator

Service and Support

eClinicalWorks' support portal isn't HIPAA compliant. We can't put patient names, birthdates, or...

Mar 2023
||
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Analyst/Coordinator

Functionality and Upgrades

There is a disclaimer from eClinicalWorks on our education platform that says that their education...

Mar 2023
||
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Physician

Interfacing and Integration

We have some concerns around eClinicalWorks’ interoperability, so we have explored other EMRs at a...

Mar 2023
||
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Physician

Functionality and Upgrades

The product is relatively easy to use. It is intuitive, and the features that it has integrated have...

Mar 2023
||
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Physician

Functionality and Upgrades

The vendor has good intentions for features, but they often don't work very well. The vendor needs...

Mar 2023
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Analyst/Coordinator

Implementation and Training

The ongoing training is pretty good, but the initial training was very canned and not customer...

Mar 2023
||
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Analyst/Coordinator

Future Outlook

There are some things we would like to do, but those things are only available in the next version...

Mar 2023
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Analyst/Coordinator

Relationship

We have a dedicated account manager, and a step above that person is a product development officer,...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

The product is so freaking expensive, but it is worth the price. It is a great product, but the...

Mar 2023
||
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Analyst/Coordinator

Lessons Learned

The product does what it is expected to do, but we have to stay behind eClinicalWorks to get them to...

Mar 2023
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CIO

Technology

We struggle with the product and are considering other EMRs. The product is at least five years...

Mar 2023
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CIO

Relationship

eClinicalWorks’ road map is inconsistent and unreliable. The vendor says they are working on...

Mar 2023
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CIO

Functionality and Upgrades

eClinicalWorks' product is not intuitive, and the user interface is archaic. The product does not...

Mar 2023
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CMIO

Functionality and Upgrades

eClinicalWorks does major updates and minor updates or patches. They send us a Microsoft MSI file to...

Mar 2023
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CMIO

Other Observations & Comments

eClinicalWorks has improved their release notes and bug fixes. For years, they refused to give us a...

Mar 2023
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CMIO

Service and Support

eClinicalWorks is improving a bit. All their department teams feel very siloed. Every screen looks...

Mar 2023
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CMIO

Other Observations & Comments

We go to eClinicalWorks’ annual conference every year. The conference is a partial sales job and a...

Mar 2023
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CMIO

Other Observations & Comments

The product has improved slightly in terms of supporting our integration and interoperability goals,...

Mar 2023
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Manager

Functionality and Upgrades

The program does just about everything. That makes it difficult for a single provider to get used to...

Feb 2023
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Manager

Technology

The vendor is moving into the AI space, so they are coming out with some very good tools. The vendor...

Feb 2023
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Manager

Interfacing and Integration

eClinicalWorks has integrated the practice management system, and that is really good. The vendor...

Feb 2023
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Manager

Service and Support

The vendor’s support has really improved, but they go in cycles. The vendor’s people are very...

Feb 2023
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Manager

Relationship

I know some of the top executives of eClinicalWorks. If we have a major issue, and my people can’t...

Feb 2023
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Physician

Future Outlook

Interoperability is not good with eCW's product because interfaces are expensive, and the vendor...

Feb 2023
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Manager

Functionality and Upgrades

eClinicalWorks told us we could keep our old version of the product, but they are doing an upgrade,...

Feb 2023
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Manager

Functionality and Upgrades

Most of our problems with upgrades in eClinicalWorks EHR are on our end. When we do any upgrades,...

Feb 2023
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Manager

Other Observations & Comments

eClinicalWorks tries trainings that are good for small practices, but we are a big organization....

Feb 2023
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Manager

Implementation and Training

eClinicalWorks will do trainings for us if we request them. The vendor made a training course where...

Feb 2023
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Manager

Functionality and Upgrades

eClinicalWorks has been slowly making improvements, but overall, there are still a lot of goofy...

Feb 2023
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(0)
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Manager

Functionality and Upgrades

eClinicalWorks EHR is cluttered because there is a lot going on. There are a lot of buttons on the...

Feb 2023
||
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Manager

Service and Support

We don’t get very good support with eClinicalWorks. I have gotten to the point that if I have an...

Feb 2023
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Manager

Service and Support

If eClinicalWorks has an issue with something like an outage, we never get emails from them. Whereas...

Feb 2023
||
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Manager

Lessons Learned

If somebody wanted to use eCW's system and they were a doctors' organization that was going to buy...

Feb 2023
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Manager

Other Observations & Comments

I have seen eClinicalWorks EHR’s next version, and I hope it fixes issues, but I am not 100% sure...

Feb 2023
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(0)
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VP/Other Executive

Technology

We are going to put in another ambulatory solution and displace our eCW environment. The vendor's...

Feb 2023
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Manager

Functionality and Upgrades

We have challenges with prescribing medications within eClinicalWorks EHR. It is not an easy system...

Feb 2023
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Manager

Other Observations & Comments

eClinicalWorks EHR has its pros and cons, like all software systems. From a clinical perspective, we...

Jan 2023
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Physician

Other Observations & Comments

Our organization is in the process of looking for a new EHR vendor.

Jan 2023
||
(0)
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Physician

Service and Support

It has been very difficult to get the service team to fix things. For example, we have been having...

Jan 2023
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Physician

Service and Support

It is hard to get to the right support person because the vendor has a phone tree. We know that...

Jan 2023
||
(0)
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Physician

Service and Support

eClinicalWorks does not follow up on things. If the vendor says they are going to do something or...

Jan 2023
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Physician

Functionality and Upgrades

The solution does all of the basics. We can document office visits, send prescriptions, and order tests....

Jan 2023
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(0)
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Physician

Functionality and Upgrades

We have trouble with the product's mobile version. The vendor has flat out said that they don't know...

Jan 2023
||
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Physician

Functionality and Upgrades

There hasn't been any new technology from eClinicalWorks in the last few years. We have just been...

Jan 2023
||
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Director

Functionality and Upgrades

eClinicalWorks EHR is easy to use, and it meets our basic needs. The system doesn't have manual...

Jan 2023
||
(0)
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Director

Relationship

eClinicalWorks' representatives aren't very involved. We have to corner the vendor's people to get...

Jan 2023
||
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Director

Functionality and Upgrades

The system's reliability is quirky. A function will work for someone one day, but the next day, that...

Jan 2023
||
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Director

Functionality and Upgrades

When we do provider training, it is easy for us to train our providers on eClinicalWorks EHR. Our...

Jan 2023
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(0)
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Director

Relationship

The vendor doesn't keep all of their promises. They don't even address all of our issues. We have...

Jan 2023
||
(0)
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Director

Service and Support

One of our challenges with eClinicalWorks has been the way that they handle support. Some tickets...

Jan 2023
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Director

Implementation and Training

We implemented the system during the pandemic. It is hard for us to say how much of an issue it was...

Jan 2023
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(0)
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CIO

Service and Support

eClinicalWorks' support is awful, and their communication is worse. Getting the right people...

Dec 2022
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CIO

Implementation and Training

eClinicalWorks’ training is god-awful. We train users on the system, but nobody knows how to use it....

Dec 2022
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CIO

Interfacing and Integration

The patient engagement solution is awful out of the box, and integrating a third-party patient...

Dec 2022
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Director

Other Observations & Comments

We went live right in the middle of the COVID-19 pandemic with no on-site training. eClinicalWorks’...

Dec 2022
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(0)
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Director

Functionality and Upgrades

We have some issues with the system being slow.

Dec 2022
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(0)
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CIO

Functionality and Upgrades

eClinicalWorks’ development and product cycles are very quick, so the vendor is quick to roll out...

Dec 2022
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(0)
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CIO

Other Observations & Comments

We have requested executive involvement, and eClinicalWorks has complied with it and come on-site....

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

The use of quality measures could use some improvement. If a provider writes in their note that they...

Dec 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The eClinicalWorks EHR is easy for the end user to use. And if we take the product out of the box,...

Dec 2022
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(0)
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Director

Future Outlook

For what the product does for our practice, the product works well. Our experience with...

Dec 2022
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(0)
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Director

Interfacing and Integration

We want all of our departments to work within one system, and eClinicalWorks does not offer that...

Dec 2022
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(0)
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Director

Functionality and Upgrades

The eClinicalWorks EHR feels like it was created by an IT person and not somebody who is actually in...

Dec 2022
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(0)
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Director

Relationship

We have regular calls from eClinicalWorks asking for feedback. They are reaching out to try to get...

Dec 2022
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Director

Functionality and Upgrades

The eClinicalWorks EHR doesn't always take into account our workflows, and I don't know whether I...

Dec 2022
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Director

Functionality and Upgrades

We like the EHR portal, and we think it is pretty. It pushes things to us very consistently.

Dec 2022
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CEO/President

Relationship

I am not a big fan of eClinicalWorks. They are just horrific to deal with. Unless someone is a big...

Dec 2022
||
(0)
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CEO/President

Other Observations & Comments

Whether this product will be long-term for us will depend on what our economic situation ends up...

Dec 2022
||
(0)
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CEO/President

Technology

Our technology needs are based on the market, and our needs are dramatically different from some...

Dec 2022
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(0)
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CEO/President

Relationship

The vendor’s executive involvement is poor because I have never heard from anybody from eCW.

Dec 2022
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Physician

ROI / Cost

There is a charge every time we put in a work ticket. That should be included in our monthly fee.

Nov 2022
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Physician

Implementation and Training

There is not a lot of ongoing training. It would be nice if when eClinicalWorks made changes, they...

Nov 2022
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Physician

Functionality and Upgrades

There are like 10 clicks for a medication refill. That seems excessive to me. I want better...

Nov 2022
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Director

ROI / Cost

When eClinicalWorks rolls out more modules, they charge us per patient enrollee. For example, when...

Nov 2022
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Director

Functionality and Upgrades

The documentation feature in the product has historically been great for us. The fact that the...

Nov 2022
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Director

Relationship

The executive involvement from eClinicalWorks used to be higher. A few years ago, our account...

Nov 2022
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Director

Functionality and Upgrades

eClinicalWorks provides very little support for the system's upgrades beyond a long, written...

Nov 2022
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Director

Interfacing and Integration

One of the biggest challenges that we have with the system is its lack of interoperability when it...

Nov 2022
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Director

Functionality and Upgrades

The solution's usability is relatively low compared to the usability of some competing solutions...

Nov 2022
||
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Director

Functionality and Upgrades

As with a lot of vendors out there, eClinicalWorks struggles to meet their self-imposed deadlines...

Nov 2022
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Director

Functionality and Upgrades

On the administrative side, the product is very difficult to use. It is really challenging to pull...

Nov 2022
||
(0)
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Director

Interfacing and Integration

The product has some integration issues from revenue cycle and workflow perspectives.

Nov 2022
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Manager

Functionality and Upgrades

I like the reporting system in the EHR. I like the ease of adding templates. We can build templates...

Nov 2022
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(0)
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Manager

Functionality and Upgrades

We have issues with the patient portal because we get a lot of calls about documents that do not...

Nov 2022
||
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Manager

Relationship

The vendor doesn’t show us what they are working on. There is no communication on what is coming....

Nov 2022
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Manager

Service and Support

We have a liaison with eClinicalWorks, and a lot of times the feedback we get from them is that the...

Nov 2022
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Director

Service and Support

The vendor's support team is very responsive, and they are quick to look into our issues and...

Nov 2022
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(0)
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Director

Service and Support

The vendor promises a lot of things, but they don't keep their timelines. Most of the time, we have...

Nov 2022
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(0)
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Director

Relationship

The vendor’s executive has team reached out, and they have been trying to work with us on some resolutions....

Nov 2022
||
(0)
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Director

Lessons Learned

I would recommend the product to somebody if they were at a small organization with a couple of...

Nov 2022
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(0)
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Director

Service and Support

When we originally went live, eClinicalWorks gave us the executable version of the software, but in...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

eClinicalWorks' system is part of our long-term plans, but we are looking into some other options...

Nov 2022
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(0)
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Director

Functionality and Upgrades

We always have problems with the EHR after upgrades. We have performance issues. Sometimes it seems...

Nov 2022
||
(0)
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Director

Implementation and Training

Our initial training was very good, but the vendor’s ongoing training is lacking. The vendor puts on...

Nov 2022
||
(0)
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Director

Service and Support

In general, the product works, but when we try to scale it up, it is not as accurate. There are...

Nov 2022
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(0)
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Director

Other Observations & Comments

The vendor tries to give us new technology. They roll things out, but what the vendor rolls out is...

Nov 2022
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(0)
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Director

Functionality and Upgrades

The product handles patient information fine, and the scheduling functionality is fine.

Nov 2022
||
(0)
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Director

Implementation and Training

The implementation was abominable and took much longer than the vendor said it would. The...

Nov 2022
||
(0)
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CIO

Service and Support

The vendor's support is awful. We can't get anything done. Most of the vendor's support people are...

Oct 2022
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(0)
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CIO

Functionality and Upgrades

We would like the vendor to have more of a focus on practices. Different practices require different...

Oct 2022
||
(0)
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Director

ROI / Cost

Because of the type of organization we are, I feel like eClinicalWorks is nickel-and-diming us a...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

We wanted to be able to pull up a patient and click on different areas to get information. There are...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

One of our managers loves eClinicalWorks’ product, and we do not want to move. We work really well...

Oct 2022
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(0)
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CIO

Functionality and Upgrades

eCW has not been able to properly maintain the interface builds we have already paid for. We...

Oct 2022
||
(0)
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CIO

Service and Support

eCW is pressuring their clients to move toward their web interface product and away from their...

Oct 2022
||
(0)
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CIO

Service and Support

eCW needs to do a better job of consistently understanding the environments of the customers that...

Oct 2022
||
(0)
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CIO

Functionality and Upgrades

I have a hard time selling people on new opportunities, products, or functionalities that eCW comes...

Oct 2022
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(0)
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CIO

Interfacing and Integration

eCW seems to have done a really good job on their HIE integrations and search functions. They have...

Oct 2022
||
(0)
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CMO

Sales and Contracting

We are not using the product's maximized capabilities because, when we try to enable certain...

Oct 2022
||
(0)
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CMO

Functionality and Upgrades

The product is a solid ambulatory care system that can be quite effective if it is used to its...

Oct 2022
||
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CMO

Service and Support

The vendor’s support is all done through tickets. We have to go to a central office, and there is no...

Oct 2022
||
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CMO

Implementation and Training

We did not get enough training from the vendor. We told the vendor that, but they said that we...

Oct 2022
||
(0)
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Analyst/Coordinator

Service and Support

With the EHR, there are some things that I would like changed in the templates because I have some...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

eClinicalWorks' EHR is okay for our clinical people. We have to make too many clicks, but the system...

Oct 2022
||
(0)
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 or  to see details.

CMIO

Interfacing and Integration

The system's integration is better than some systems' integration, but building any interface with...

Oct 2022
||
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

One of eClinicalWorks’ recent upgrades crashed a part of our system for months, and we couldn’t get...

Oct 2022
||
(0)
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 or  to see details.

CMIO

Service and Support

The vendor's support team is extremely responsive, but they are also extremely useless. The process...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

eClinicalWorks' system is our lifeblood. We are actively using it, even though we don’t like to use...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

There are a number of features that we have been asking about for years that eClinicalWorks has...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The biggest weakness with the product is that there are just so many clicks to use it. The product...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

When we send a ticket to eClinicalWorks' support people, that ticket will bounce around between...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I would tell my peers that eClinicalWorks will do what they say that they will do. However, my peers...

Sep 2022
||
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our clinicians have given eClinicalWorks EHR super positive reviews. They love it. The system's...

Sep 2022
||
(0)
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 or  to see details.

VP/Other Executive

Service and Support

I wouldn't buy the system again. I don't enjoy using it. The system is a challenge to work with on...

Sep 2022
||
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost

We have exhaustively explored other EMR options, and I can't say that we want to keep eClinicalWorks...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

The vendor's whole business model is to nickel-and-dime their customers for every single thing that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is totally transparent about what we can and can't customize, and they have some training...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

eClinicalWorks puts high walls around their data, and they don't have an API. I would give them a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

We are moving away from eClinicalWorks because we are trying to find a solution that we can...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Our providers like the ease of use of the provider templates and the note templates and how easy the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

In terms of challenges and opportunities, the main thing that our team finds is that there is very...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

eClinicalWorks EHR has more features than we will probably ever use. The system is pretty intuitive...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

The EHR does have problems with slowness at times. There is constant maintenance on either our...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Win/Loss - Why they were selected (by current clients)

The reason we have eClinicalWorks' EHR is that it is fairly inexpensive compared to other systems....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

eClinicalWorks’ typical technical support and application support teams that the vendor uses for...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The vendor's project teams, such as the team that is working on moving the on-premises solution to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The application is fairly user-friendly. I don’t hear a lot of complaints from the providers that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The vendor downplayed things pretty significantly when we were bringing our old data in during the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We did not have a good implementation; we had months of severe growing pains. We shouldn't have had...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Some of the additional features make sense to have extra charges. I think the vendor strikes a good...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

Part of the reason we went with the system was its reporting functionality. Reporting is absolutely...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sometimes the vendor's support team is great, but other times, the support team is pretty terrible....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a small footprint with eClinicalWorks, and thank goodness it is only small. We have had a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

eClinicalWorks’ support is terrible. Their support is offshore, and when we put in a request for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Our clinicians like eClinicalWorks EHR a lot, and that is part of why we will continue to use the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

eClinicalWorks' support has improved over the last year. I have been pleasantly surprised, and I can...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been with eClinicalWorks for a while. Their system fits very well with one of our...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

eClinicalWorks could improve their ability to integrate their system with third-party platforms at a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The eClinicalWorks product is utterly worthless for my specialty. We have had a whole series of...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

The vendor is totally unresponsive to people who work with their system. We have been complaining...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Technology

The technology is ancient, and eClinicalWorks refuses to fix it. It seems like the vendor had...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

I would give my right arm to get rid of eClinicalWorks' EHR. I have tried. I find the program...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I know of other practices that use eClinicalWorks' system, and most of the practices are universally...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The EHR is terrible. To have patient-centered care, we have to be able to find things easily, and we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I think most of our doctors are unhappy with eClinicalWorks' product, but not to the extent that I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I like working within the system's interface where we can document, find, and look in a snapshot...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

I want the vendor to focus on improving the ease of use and the workflow. The vendor tends to build...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

The vendor needs to improve their technology. They are falling behind in some key areas. Technology...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The product’s basic functionality is intuitive. But as new functionality comes out, it is evident...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

We force the vendor to get involved with us on the EMR side. The vendor needs to work on their...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The CARES Act was a huge national initiative, and we felt like the vendor was almost learning about...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

In terms of the system's functionality for our specialty, there is still a lot that needs to be...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system's vaccine functionality is better than it used to be. That is good. Now, the system will...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I am not sure that I would buy eClinicalWorks EHR again. Instead, I might look at specialty-specific...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Working with eClinicalWorks is a challenge, but their system seems to be more robust than it used to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

eClinicalWorks allowed us to quickly set up televisits during the COVID-19 pandemic. It was helpful...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Usability is a big thing that we would like the vendor to focus on. The vendor has slowly improved...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor overpromises and underdelivers. There are some things that the vendor promised us years...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration challenges that we have experienced with the system are mostly due to external...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

eClinicalWorks has a lot of clicks. That's always the complaint that I get from the providers. There...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

eClinicalWorks has a strategist person that's actually quite helpful to me when I'm reaching out for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

eClinicalWork functions, but I would tell others that it’s buggy and it helps to get to know the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It would be helpful if eClinicalWorks could have some sort of mini application to preview what the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We're still waiting for a resolution for the vitals. We can't move everybody to the browser version...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

eClinicalWorks has the touchless check-in so we can just text to check in. They have the healow app,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We haven't gone through training in a long time. And the last time we had training I actually was...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sometimes when we upgrade, there's more bugs on the system that we expected. It's frustrating to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Support continues to be a challenge with eClinicalWorks. Every time we install a patch to fix one...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We continue to utilize eClinicalWorks EHR just because we are so invested in it. I don't think the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

eClinicalWorks EHR is designed for a mom-and-pop primary care physician office. There are some...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

eClinicalWorks is very averse to integration with other platforms. We have had to create workarounds...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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