eClinicalWorks EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

This is minor, but there are sticky settings within lab management, and we should be able to use our...

Jul 2024
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Manager

Relationship, Product

Since this new upgrade, the right-hand panel doesn't display very well, so that would be a minor...

Jul 2024
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Manager

Relationship, Operations, Product

eClinicalWorks has the technology, but they roll it out before they test it or find out how it...

Jul 2024
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Manager

Operations, Product

Our last upgrade was very good. There was very little lag time, and the system was up with no...

Jul 2024
||
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Director

Relationship

eClinicalWorks’ support people can be very tricky to work with. The way they troubleshoot and...

May 2024
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Director

Loyalty, Product

I do like that eClinicalWorks EHR is web based now. The vendor finally got rid of the executable...

May 2024
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Director

Product

I would like to change a bunch of little things in eClinicalWorks EHR. Certain things are...

May 2024
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Director

Product, Value

The caveat with eClinicalWorks EHR is that it works really well for small mom-and-pop physician...

May 2024
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CIO

Product

eClinicalWorks EHR isn't that buggy necessarily, but the quality of our experience with the vendor...

May 2024
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CIO

Relationship

eClinicalWorks’ customer support is very siloed. In order to solve a problem, we often have to go...

May 2024
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CIO

Relationship, Product

eClinicalWorks has ready access to the performance of our infrastructure and databases. We very...

May 2024
||
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CIO

Product

I would recommend eClinicalWorks EHR in very specific circumstances, like a small organization that...

May 2024
||
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CIO

Relationship

eClinicalWorks’ support people aren't responsive, and they often make changes that impact us without...

May 2024
||
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CIO

Operations

I would like eClinicalWorks' training program to be more targeted to particular roles. It should...

May 2024
||
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Analyst/Coordinator

Product

The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...

Apr 2024
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Analyst/Coordinator

Relationship

We have a strategic account manager whom we can directly reach, but there is also a help desk...

Apr 2024
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Analyst/Coordinator

Relationship

eCW is trying to improve their technical support. For example, they now give us the option to have...

Apr 2024
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Manager

Relationship, Operations

eClinicalWorks' team is very proactive and involved after an implementation. eClinicalWorks assigns...

Apr 2024
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Manager

Value

eClinicalWorks EHR seems to be one of the least expensive products out there. When we looked at...

Apr 2024
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Manager

Operations, Product

Things with eClinicalWorks are going okay. The vendor forced us into an upgrade, and that didn't go...

Apr 2024
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Manager

Product

Since the last upgrade, I have had a number of physicians call for us to find a new EMR. I think...

Apr 2024
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Manager

Culture, Relationship, Operations, Product

We pretty much try to do things independently. I wouldn't say we have a close partnership;...

Apr 2024
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Manager

Relationship, Operations, Product

Anytime we upgrade things, we plan on major problems. I am guessing eClinicalWorks is doing a lot of...

Apr 2024
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Manager

Relationship, Product

For the most part, eClinicalWorks keeps promises, but sometimes they don't. eClinicalWorks doesn't...

Apr 2024
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Manager

Value

eClinicalWorks nickel-and-dimes us to death. For any product or additional feature we need to keep...

Apr 2024
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Manager

Operations

On our last upgrade, eClinicalWorks wanted to train us for eight hours, but I couldn't pull out a...

Apr 2024
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Manager

Operations, Product

The positives with eClinicalWorks EHR are that it is very intuitive and that it is easy to get...

Apr 2024
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Manager

Relationship

eClinicalWorks is really trying to be responsive. They try hard with support. If I do a help ticket,...

Apr 2024
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Manager

Loyalty

I don't think our satisfaction will change. We want to try eClinicalWorks’ new AI scribe tool, and...

Apr 2024
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CMIO

Product

When we flipped to the browser version of the system, we had significant performance problems. The...

Apr 2024
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CMIO

Loyalty, Product, Value

If I were part of a single specialty or even a multispecialty group, I would still consider...

Apr 2024
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CMIO

Relationship, Operations, Product

eClinicalWorks worked really hard to get us live, and eClinicalWorks EHR exchanges more data than...

Apr 2024
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CMIO

Relationship

eClinicalWorks' executive involvement couldn't be better. The vendor's executives message us often,...

Apr 2024
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Manager

Relationship

eClinicalWorks is very proactive in regard to reaching out when there is a problem. Also, I can call...

Apr 2024
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Manager

Operations

We have gone through several implementation changes with eClinicalWorks, both inward and outward,...

Apr 2024
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Manager

Value

eClinicalWorks has a good product, but they have been nickel-and-diming people to death with every...

Apr 2024
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Manager

Product

eClinicalWorks EHR is an aging product. eClinicalWorks has added and added to it. They are trying to...

Apr 2024
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Director

Product

eClinicalWorks needs to blow their product up and start over. There are key concepts that could stay...

Apr 2024
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Director

Operations, Product

eClinicalWorks is strong in terms of new implementations, but they could do better with their...

Apr 2024
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Director

Relationship, Product

In general, eClinicalWorks takes their product 80% of the way to where it needs to be. The last 20%...

Apr 2024
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Director

Relationship

For the most part, we have built a relationship with our account management network. That...

Apr 2024
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Analyst/Coordinator

Operations, Product

Speaking from the quality standpoint in terms of the metrics and getting accurate data, I think the...

Mar 2024
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Analyst/Coordinator

Value

eClinicalWorks has a price for everything that we need in the value-based world. If I had a chance...

Mar 2024
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Analyst/Coordinator

Operations

I think my biggest problem regarding the implementation was specifically one person who was in...

Mar 2024
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Analyst/Coordinator

Operations

We should be allowed to go to eClinicalWorks and tell them what we need training on, instead of them...

Mar 2024
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Analyst/Coordinator

Product

With eClinicalWorks EHR, we have the ability to see the risk adjustment factor for each chronic...

Mar 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

eClinicalWorks EHR is different from our previous product. Trying to learn everything is different....

Mar 2024
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Director

Value

There is no EHR vendor that avoids charging for every little thing. That is a fallacy. If we need an...

Feb 2024
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Director

Product

All EHR vendors need to do a better job of filtering outbound data. That is something that we are...

Feb 2024
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(0)
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Director

Loyalty, Product

eClinicalWorks is always delivering new technology. The biggest feature set that eClinicalWorks is...

Feb 2024
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(0)
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Director

Culture, Value

With eClinicalWorks, we get charged for every little thing. Anytime they come up with a new...

Jan 2024
||
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Director

Relationship

With eClinicalWorks’ upgrades, there are always some hiccups, but there is nothing major that the...

Jan 2024
||
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Director

Operations

The training is a self-train program for the most part, but the vendor does have really good...

Jan 2024
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Director

Relationship

eClinicalWorks has a really good support team. We have a person who we can go to for anything, and...

Jan 2024
||
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Director

Operations, Value

I like that once we got through training and understood the product, it was very seamless. We do...

Jan 2024
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Director

Product

healow gives us the tools to communicate with our patients. It seamlessly overlays the patient...

Jan 2024
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Director

Product

eClinicalWorks’ scheduling module is easy to use. We have a grid where we can see everything at a...

Jan 2024
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Director

Product

With eClinicalWorks, the reporting piece is lacking and difficult to use. We don't have a lot of...

Jan 2024
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(0)
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VP/Other Executive

Loyalty, Product

eClinicalWorks EHR does what it is supposed to do. The documentation and patient aspects are all in...

Jan 2024
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(0)
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VP/Other Executive

Relationship

If we need eClinicalWorks’ support or there are issues, they are responsive and give a time frame...

Jan 2024
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Physician

Product

I have used a couple of different EMRs. My frustration with eClinicalWorks EHR is that I'm building...

Jan 2024
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(0)
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Physician

Loyalty, Value

The ASCVD Risk Estimator is available but costs extra. However, cost is a quality metric for me. I...

Jan 2024
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(0)
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Physician

Loyalty, Product

If I get a new patient and I want to trend a growth curve, all I can do right now is add a birth...

Jan 2024
||
(0)
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Physician

Loyalty, Product

Right now, I have to hover over a certain area, not click on anything, scroll down to review the...

Jan 2024
||
(0)
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Physician

Product

I am still trying to figure out how to fully integrate our patient-facing mobile health app. I...

Jan 2024
||
(0)
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Physician

Product

With the progress note navigation window, the box that pops up when we are documenting a progress...

Jan 2024
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(0)
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Physician

Product

With the feature for merging things or copying them forward, I know we can essentially copy the...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

With eClinicalWorks, we try to avoid the current version whenever humanly possible because the...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture, Value

eClinicalWorks does not keep their promises, and they do not avoid charging for every little thing....

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Upgrades with eClinicalWorks are an absolute nightmare. They turn security features on and off at...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

In our state, if a doctor is prescribing a controlled substance for three months, there are laws in...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

Medications are a nightmare. If we set the medication history window to show us 50 things, the...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

I like that eClinicalWorks has a web-based version I can access from outside, but it is pretty...

Jan 2024
||
(0)
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Manager

Relationship

My opinion of eClinicalWorks has gotten a lot better. The vendor will call us within five minutes...

Dec 2023
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Manager

Product

The system is stable, and it doesn't have a lot of crashes. eClinicalWorks has pretty much branched...

Dec 2023
||
(0)
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Manager

Value

We have to pay for services in the system, and some of the vendor's prices are crazy. The prices we...

Dec 2023
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(0)
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Manager

Loyalty, Product

I wish that some of the vendor's solutions were better or more detailed. eClinicalWorks eventually...

Dec 2023
||
(0)
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Manager

Product

Some things take a while to do in the system because we have to wait for the system to load. That is...

Dec 2023
||
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Manager

Relationship

I would tell someone who was looking into the system that it is definitely trending on the way up....

Dec 2023
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(0)
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CEO/President

Loyalty, Operations

For a while, eClinicalWorks EHR was awful. Recently, we brought in people to help us navigate and...

Dec 2023
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(0)
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CEO/President

Culture

I vetted eClinicalWorks. I had seen them at several conferences, and they provided me with a...

Dec 2023
||
(0)
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CEO/President

Relationship, Operations

A lot of our issues with eClinicalWorks have had to do with training and poor communication. It is...

Dec 2023
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(0)
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CEO/President

Product

Certain programs don't integrate well. It seems like the programs are working for all the companies...

Dec 2023
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(0)
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CEO/President

Product

One major issue with the EHR that is super important is the integration with the state vaccine...

Dec 2023
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(0)
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CIO

Relationship

I love eClinicalWorks, but their staff members are dangerously optimistic. They make a lot of...

Dec 2023
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(0)
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CIO

Relationship

There are some things that I wish the product did. To the vendor's credit, they are constantly...

Dec 2023
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(0)
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CIO

Loyalty, Value

I have looked at every other EHR, and I wouldn't leave eClinicalWorks EHR for anything. No other...

Dec 2023
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(0)
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Director

Loyalty, Product

eClinicalWorks has a lot of dashboards that we were really looking forward to, and the data is just...

Nov 2023
||
(0)
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Director

Loyalty, Product

We are still getting used to eClinicalWorks EHR. We are still rolling everything out, and the things...

Nov 2023
||
(0)
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Director

Relationship, Product

We are really struggling with eClinicalWorks EHR. On the back end, the struggle is to keep things...

Nov 2023
||
(0)
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Director

Operations, Product, Value

Our clinicians are super happy with eClinicalWorks EHR, and it is working for them. With their...

Nov 2023
||
(0)
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Director

Relationship

eClinicalWorks’ technical support is really bad. My staff now researches all of the solutions that...

Nov 2023
||
(0)
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Director

Relationship

One positive about eClinicalWorks is when we put a ticket in, if we don't have a call within an...

Nov 2023
||
(0)
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Director

Relationship, Product

I liked that with our previous EHR vendor, we got an email on recent patient safety issues and other...

Nov 2023
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(0)
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Director

Operations, Product

It was easy for everybody to learn the eCW system when we got it, and new people starting out seem...

Nov 2023
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(0)
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Director

Relationship, Product

eCW has ideas of ways they want things to go. However, things don't ever work as the vendor plans or...

Nov 2023
||
(0)
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Director

Relationship, Operations, Product

eCW does not have notes ready for their upgrades, and they upgrade us without our knowledge, so we...

Nov 2023
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(0)
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Physician

Product

I have been frustrated by the limitations of the eClinicalWorks EHR compared to the system I was...

Nov 2023
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(0)
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Physician

Loyalty, Product

In time, I will become more familiar with eClinicalWorks EHR and be able to figure it out,...

Nov 2023
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(0)
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Physician

Operations

My organization's training is internal, and our superusers have been very helpful, proactive, and...

Nov 2023
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(0)
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Physician

Loyalty

Right now, I am not ready to recommend the system to others. However, I am a new user, and my...

Nov 2023
||
(0)
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Director

Value

There are never any unexpected charges from eClinicalWorks, but there are some charges that are too...

Nov 2023
||
(0)
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Director

Loyalty, Product

eClinicalWorks did a terrible disservice to our company because they built the program as a true...

Oct 2023
||
(0)
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Director

Product

With some of the presets, we have asked eClinicalWorks to eliminate some parameters because they are...

Oct 2023
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(0)
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Manager

Loyalty, Relationship

eClinicalWorks EHR is pretty good and usable, but what really keeps me hopeful with eClinicalWorks...

Oct 2023
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(0)
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Manager

Relationship

I feel like the person-to-person relationship with eClinicalWorks and the support of that...

Oct 2023
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(0)
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Director

Product

eClinicalWorks' product is not really template driven, and the way that they implemented templates...

Oct 2023
||
(0)
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Director

Operations, Product

eClinicalWorks recently implemented the ability to have interoperability, but it was very poorly...

Oct 2023
||
(0)
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Director

Loyalty, Product

When we switched to eClinicalWorks' product, we knew it was a fairly prestigious program that was...

Oct 2023
||
(0)
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Director

Product

The reports in eClinicalWorks EHR are clunky and not user friendly. They don't operate as designed,...

Oct 2023
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(0)
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Director

Relationship

I would like to have account managers from eClinicalWorks who can actually fix our issues. When we...

Oct 2023
||
(0)
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Director

Product

We find the program extremely limited. Features don't exist. There are a lot of clicks to get from...

Oct 2023
||
(0)
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Director

Loyalty, Product, Value

If I were to do everything over again, I might not buy eClinicalWorks EHR again. However, as things...

Oct 2023
||
(0)
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Director

Culture, Relationship

eClinicalWorks hasn't kept their promises about being able to offer integration options. As part of...

Oct 2023
||
(0)
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Director

Product

eClinicalWorks EHR is straightforward, and it is easy to move patients through visits and review...

Oct 2023
||
(0)
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CEO/President

Relationship

No system can be built to be perfect for every type of workflow. We had some workflow issues, and...

Oct 2023
||
(0)
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CEO/President

Loyalty, Relationship, Product

We would love to get off eClinicalWorks EHR. Every EMR is a love-hate relationship, but we have come...

Oct 2023
||
(0)
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Director

Product

The biggest pain point for our actual physicians and staff is that there are too many ways to do one...

Oct 2023
||
(0)
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Director

Loyalty, Product

We would love to see specialty-specific workflows with less decision-making needed. EHR-dictated...

Oct 2023
||
(0)
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Director

Loyalty, Product

In an enterprise system, certain modules within eClinicalWorks EHR are nonfunctional. For example,...

Oct 2023
||
(0)
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Director

Loyalty, Product

I would like the product to integrate with physician scheduling through the patient portal. I would...

Oct 2023
||
(0)
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Director

Loyalty

One of the outcomes we were hoping to achieve but that has failed is our patient kiosk. It is...

Oct 2023
||
(0)
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Director

Loyalty, Product

I probably would never switch from eClinicalWorks EHR. It is literally the only software that I...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Operations

The vendor has conferences and quite a few things on their website. The training is quite good...

Oct 2023
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Director

Relationship, Operations

The vendor doesn't call us to tell us we are using the product incorrectly; that is unfortunate....

Oct 2023
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CIO

Product

The product's flexibility is actually a problem for us. It is almost flexible to a fault and...

Oct 2023
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CIO

Relationship

I hate to make it sound like I'm picking on eClinicalWorks, but we have had a fairly rough history...

Oct 2023
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Analyst/Coordinator

Culture, Value

eClinicalWorks might promise something, but they usually can't present what they promised in a...

Oct 2023
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Analyst/Coordinator

Product

The system's strength is that its record is all-encompassing. We have multiple specialties, and they...

Oct 2023
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Analyst/Coordinator

Culture, Product

We have some interfaces that aren't a hundred percent functional. eClinicalWorks is able to make an...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

If we had more resources, I think we would have switched to a different EHR. It seems that...

Oct 2023
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Analyst/Coordinator

Relationship

eClinicalWorks has recently gotten sloppy. With the things they experienced during COVID-19, I think...

Oct 2023
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Analyst/Coordinator

Product

The product is filled with a lot of different features and functions, so users struggle a bit. I...

Oct 2023
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Analyst/Coordinator

Loyalty

We want to move away from eClinicalWorks' product because we want to be on the EMR that our hospital...

Oct 2023
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VP/Other Executive

Relationship

I dislike eClinicalWorks a lot. The application is fine, but their support is terrible. The support...

Sep 2023
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VP/Other Executive

Relationship, Operations

eClinicalWorks sends release notes for upgrades, but they are very long. There are hundreds and...

Sep 2023
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VP/Other Executive

Product

When printing a document from eClinicalWorks' system, even if I haven’t had anything to do with a...

Sep 2023
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VP/Other Executive

Relationship

eClinicalWorks likes to point fingers, and they want to do things their way. They don't like being...

Sep 2023
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VP/Other Executive

Relationship

eClinicalWorks' product is not as intuitive as other systems. It is comprehensive, but it takes a...

Sep 2023
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VP/Other Executive

Relationship

We have asked eClinicalWorks some questions repeatedly and have gotten answers that weren’t part of...

Sep 2023
||
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VP/Other Executive

Loyalty, Value

We use eClinicalWorks' system because the doctors like it, and it gives them what they need to see...

Sep 2023
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CEO/President

Relationship, Operations

eClinicalWorks helps us build out templates. They truly do provide educational materials to help us...

Sep 2023
||
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CEO/President

Operations, Product

The unfortunate thing is that EHRs are not taught in medical school. When we are in a hospital, we...

Sep 2023
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CEO/President

Relationship, Product

The biggest thing I have right now is care managers who are working within the physician practice...

Sep 2023
||
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Director

Loyalty, Relationship, Value

We replaced eClinicalWorks EHR. I would not buy it again because eClinicalWorks didn't keep their...

Sep 2023
||
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Director

Operations

When it comes to training, I would like to be taught best practices for the workflow. With things...

Sep 2023
||
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Director

Product

The product doesn't fully integrate with everything that we have. Even with our acute care, there...

Sep 2023
||
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Director

Operations, Product

Our end users don't complain too much about the product. For our providers, the process of...

Sep 2023
||
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Director

Relationship

We get vendor executive involvement only when we have to escalate things. It shouldn’t ever come to...

Sep 2023
||
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Director

Value

Sometimes the vendor’s upgrades don't go as planned, and then we have to push stuff onto the...

Sep 2023
||
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Director

Product, Value

I would recommend the product to someone only if they were in a small office. The product is...

Sep 2023
||
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Manager

Loyalty, Product

Off the cuff, people either like eClinicalWorks EHR or hate it. That is just how EMRs are. There are...

Aug 2023
||
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Manager

Relationship

The web support is delayed. We have to put a ticket through our company and then wait. There are...

Aug 2023
||
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Manager

Product

We are using eClinicalWorks EHR very successfully. Things are going well. eClinicalWorks EHR is very...

Aug 2023
||
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Manager

Operations, Product

With the upgrades, there were definitely some little challenges that could have been handled better...

Aug 2023
||
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VP/Other Executive

Culture, Relationship

eClinicalWorks tells us no a lot, but they don't promise us things.

Aug 2023
||
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VP/Other Executive

Product

The product is more complicated than just pushing a button.

Aug 2023
||
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VP/Other Executive

Relationship

eClinicalWorks will get someone to support us, but they are very siloed. We don't know what the...

Aug 2023
||
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Analyst/Coordinator

Relationship

I am at a large organization that gives me resources to draw on for troubleshooting, and I don't...

Jul 2023
||
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Analyst/Coordinator

Relationship

When troubleshooting with eCW, they never take our word for things. Whenever we describe an issue in...

Jul 2023
||
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Analyst/Coordinator

Relationship

eCW refuses to communicate through email about issues. They only call, and they refuse to schedule...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

I asked eCW for proactive communication, and they actually said they were incapable. Other vendors...

Jul 2023
||
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Analyst/Coordinator

Value

eClinicalWorks EHR is on par with what is on the market and is one of the more affordable...

Jul 2023
||
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Analyst/Coordinator

Relationship

eCW's support team does not document what they are doing in their tickets. If a support ticket gets...

Jul 2023
||
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Analyst/Coordinator

Value

If it were entirely up to me, I would not buy eCW's system again because I am a big fan of getting...

Jul 2023
||
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Analyst/Coordinator

Operations

The go-live migration from a different EMR to eClinicalWorks EHR was the worst go-live I have ever...

Jul 2023
||
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Analyst/Coordinator

Relationship, Product

Whether eCW meets our interoperability goals is probably boosted by the size and relevance of our...

Jul 2023
||
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Analyst/Coordinator

Relationship

eCW is quick to escalate things and throw people into the conversation, but the vendor seldom...

Jul 2023
||
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