Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory EHR

eClinicalWorks EHR
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Ambulatory Ecosystem eClinicalWorks Complete Look 2023
Ambulatory Ecosystem eClinicalWorks Complete Look 2023
June 2023
View Report
Ambulatory and Enterprise EMR Interoperability 2023: Are Deep Adopters Close to the Ideal?
View Report
Midsize/Large Ambulatory EMR 2022: Healthcare Organizations’ Hierarchy of Needs
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Relationship

I dislike eClinicalWorks a lot. The application is fine, but their support is terrible. The support...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

eClinicalWorks sends release notes for upgrades, but they are very long. There are hundreds and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

When printing a document from eClinicalWorks' system, even if I haven’t had anything to do with a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

eClinicalWorks likes to point fingers, and they want to do things their way. They don't like being...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

eClinicalWorks' product is not as intuitive as other systems. It is comprehensive, but it takes a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have asked eClinicalWorks some questions repeatedly and have gotten answers that weren’t part of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

We use eClinicalWorks' system because the doctors like it, and it gives them what they need to see...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

eClinicalWorks helps us build out templates. They truly do provide educational materials to help us...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

The unfortunate thing is that EHRs are not taught in medical school. When we are in a hospital, we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

The biggest thing I have right now is care managers who are working within the physician practice...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Value

We replaced eClinicalWorks EHR. I would not buy it again because eClinicalWorks didn't keep their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When it comes to training, I would like to be taught best practices for the workflow. With things...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product doesn't fully integrate with everything that we have. Even with our acute care, there...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our end users don't complain too much about the product. For our providers, the process of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We get vendor executive involvement only when we have to escalate things. It shouldn’t ever come to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Sometimes the vendor’s upgrades don't go as planned, and then we have to push stuff onto the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would recommend the product to someone only if they were in a small office. The product is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Off the cuff, people either like eClinicalWorks EHR or hate it. That is just how EMRs are. There are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The web support is delayed. We have to put a ticket through our company and then wait. There are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are using eClinicalWorks EHR very successfully. Things are going well. eClinicalWorks EHR is very...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

With the upgrades, there were definitely some little challenges that could have been handled better...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I am at a large organization that gives me resources to draw on for troubleshooting, and I don't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When troubleshooting with eCW, they never take our word for things. Whenever we describe an issue in...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eCW refuses to communicate through email about issues. They only call, and they refuse to schedule...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I asked eCW for proactive communication, and they actually said they were incapable. Other vendors...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

eClinicalWorks EHR is on par with what is on the market and is one of the more affordable...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eCW's support team does not document what they are doing in their tickets. If a support ticket gets...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

If it were entirely up to me, I would not buy eCW's system again because I am a big fan of getting...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The go-live migration from a different EMR to eClinicalWorks EHR was the worst go-live I have ever...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Whether eCW meets our interoperability goals is probably boosted by the size and relevance of our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eCW is quick to escalate things and throw people into the conversation, but the vendor seldom...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are other EHRs out there other than eClinicalWorks' system that may be better suited for our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks gives us time frames for either updates or fixes, and things don't always happen when...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

eClinicalWorks' system functions as an EMR with regard to the functions promoted to us during the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

eClinicalWorks' solution is simple and intuitive when it comes to training.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks calls us back, but oftentimes, they call very late at night or very early in the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are enough people in our organization that have contact with higher-level folks at...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Everyone who uses eClinicalWorks' EHR is assigned an account manager. Every single one of the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

eClinicalWorks is pretty good at notifying us about things, but the vendor is not as good as a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

The functionality that eClinicalWorks promises in eClinicalWorks EHR doesn't always come to fruition...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have no issues with our eClinicalWorks account manager, but I feel that they aren’t fully...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Project management with eClinicalWorks is challenging as we have to stay on top of the vendor’s...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are leaving eClinicalWorks because we want to move to an integrated platform throughout our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We have requested things such as a grid of which functionalities are available in the eClinicalWorks...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There is no new-hire orientation program we are aware of. Everything has been on-the-job training....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some things work exactly in eClinicalWorks EHR, and there are some things we expect to work a bit...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have regular calls with eClinicalWorks, and they have a portal where we can submit tickets. The...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When eClinicalWorks went to the cloud, there was a lot of executive involvement in that transition....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

eClinicalWorks keeps some of their promises, but not all of them. We were told that there would be a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Value

eClinicalWorks charges for every single thing. We turned on a feature and we were charged for it. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

eClinicalWorks has ongoing training through their website, but we don't really get training from...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

eClinicalWorks' support is pretty good, but it depends on the agent. There are some instances where...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There have been occasions where team members have not had all of the accurate information from the EHR....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

eClinicalWorks has additional fees that make us feel as if we are being nickel-and-dimed....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A while ago, we did an upgrade and lost a certain chart. It totally disappeared. Now, we have to go...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Whenever we want something from the vendor that has to do with Medicare, HEDIS, or things like that,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has worked pretty hard over the years to really improve their support. I can submit an...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is very good at alerting us to things, but their communication doesn't meet our needs....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we need to talk to the vendor's executives, we have a strategic account manager who is very...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

When we bought the system, it was the least expensive option on the market by a significant amount....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

From what I have heard, eClinicalWorks EHR is easy for end users. For instance, it is easy to make...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I know eClinicalWorks tries to be cutting edge and give us what we need, but the products they push...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I recommend eClinicalWorks EHR for small practices, not big ones. If a practice doesn’t have many...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some end users might say that eClinicalWorks EHR is a touch slower on the cloud than it was before....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Moving eClinicalWorks EHR to the cloud was very easy for us. The project manager worked closely with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

eClinicalWorks is doing a good job at providing training. Our staff members can become certified...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The interoperability that eClinicalWorks offers has benefits. The vendor does a fairly good at...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks’ interoperability has some minuses, and we struggle with the system. Because of how...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We got on the cloud version of eClinicalWorks EHR, and that made a big difference. I did not think...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks’ support for their cloud version is good. The number of tickets we have open is lower...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

The interoperability in eClinicalWorks EHR is one of the reasons we want to move away from the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The vendor's specialist is always telling us what is going on. The support team is great; they get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value, Value

eClinicalWorks does not charge for every little thing, but they don’t avoid it; they charge when...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Loyalty, Product, Product

eClinicalWorks has this chronic problem where every time they have an upgrade, they break some other...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Operations

eClinicalWorks has lots of on-demand webinars, but there is nothing very organized regarding training....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Product

eClinicalWorks has some pretty good interoperability. For some reason, there is a delay with our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Product

The number-one complaint I get about eClinicalWorks EHR is that there are too many clicks....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Relationship

The eClinicalWorks support technicians do not understand their own product. Sometimes it takes...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Relationship

I have had pretty strong executive involvement from eClinicalWorks, all the way to the top of the organization....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

Usability issues come from a combination of worthless programs and worthless users. With...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The internal integrations work pretty well. We have multiple sites and can access pretty much...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Our IT manager talks to the vendor’s support team, and that manager gets frustrated sometimes when...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

One thing I dislike about the product is the difficulty with changing the schedule view from morning...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

In eClinicalWorks' system, every window looks different. The buttons are in different places and are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The electronic prescribing functionality is generally good; however, the database the vendor uses is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

eClinicalWorks' product isn't the worst, but it is not the best either. We are working and somehow...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

We put tickets in all the time for various stupidities of the program. The vendor gives us some...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

I call the upgrades downgrades. When the vendor puts in a new version, that version is similar to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We have no ongoing training from the vendor. The IT people might get training, but the training...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

I dislike the interminable clicks. My biggest complaint is that I cannot open two windows at once in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Our providers constantly have to implement numerous insane workarounds just to try to avoid the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I know that eClinicalWorks has some support located in the United States, but the majority of their...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

eClinicalWorks had a breach, and a ton of servers were affected by it. The vendor supposedly...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The vendor updates NDC codes for new medications but not existing medications. We constantly have to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

When we go to the vendor's support portal, we are supposed to be able to see all of the patient...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

There are huge liability and safety issues that eClinicalWorks isn't addressing and will not address...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are no complete logs for anything in the system. It is impossible to figure out what happened...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

eClinicalWorks has downtime solutions, but their Nimbus product hasn't been available for years. It...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

eClinicalWorks has no way to test features that require third-party vendor integration or...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eClinicalWorks' support portal isn't HIPAA compliant. We can't put patient names, birthdates, or...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

There is a disclaimer from eClinicalWorks on our education platform that says that their education...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We have some concerns around eClinicalWorks’ interoperability, so we have explored other EMRs at a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

The product is relatively easy to use. It is intuitive, and the features that it has integrated have...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

The vendor has good intentions for features, but they often don't work very well. The vendor needs...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The ongoing training is pretty good, but the initial training was very canned and not customer...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

There are some things we would like to do, but those things are only available in the next version...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a dedicated account manager, and a step above that person is a product development officer,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The product is so freaking expensive, but it is worth the price. It is a great product, but the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

The product does what it is expected to do, but we have to stay behind eClinicalWorks to get them to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We struggle with the product and are considering other EMRs. The product is at least five years...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

eClinicalWorks’ road map is inconsistent and unreliable. The vendor says they are working on...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

eClinicalWorks' product is not intuitive, and the user interface is archaic. The product does not...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

eClinicalWorks does major updates and minor updates or patches. They send us a Microsoft MSI file to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

eClinicalWorks has improved their release notes and bug fixes. For years, they refused to give us a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

eClinicalWorks is improving a bit. All their department teams feel very siloed. Every screen looks...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

We go to eClinicalWorks’ annual conference every year. The conference is a partial sales job and a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The product has improved slightly in terms of supporting our integration and interoperability goals,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The program does just about everything. That makes it difficult for a single provider to get used to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The vendor is moving into the AI space, so they are coming out with some very good tools. The vendor...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eClinicalWorks has integrated the practice management system, and that is really good. The vendor...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s support has really improved, but they go in cycles. The vendor’s people are very...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I know some of the top executives of eClinicalWorks. If we have a major issue, and my people can’t...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

Interoperability is not good with eCW's product because interfaces are expensive, and the vendor...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

eClinicalWorks told us we could keep our old version of the product, but they are doing an upgrade,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Most of our problems with upgrades in eClinicalWorks EHR are on our end. When we do any upgrades,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

eClinicalWorks tries trainings that are good for small practices, but we are a big organization....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

eClinicalWorks will do trainings for us if we request them. The vendor made a training course where...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eClinicalWorks has been slowly making improvements, but overall, there are still a lot of goofy...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

eClinicalWorks EHR is cluttered because there is a lot going on. There are a lot of buttons on the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don’t get very good support with eClinicalWorks. I have gotten to the point that if I have an...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If eClinicalWorks has an issue with something like an outage, we never get emails from them. Whereas...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

If somebody wanted to use eCW's system and they were a doctors' organization that was going to buy...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I have seen eClinicalWorks EHR’s next version, and I hope it fixes issues, but I am not 100% sure...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are going to put in another ambulatory solution and displace our eCW environment. The vendor's...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have challenges with prescribing medications within eClinicalWorks EHR. It is not an easy system...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

eClinicalWorks EHR has its pros and cons, like all software systems. From a clinical perspective, we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

Our organization is in the process of looking for a new EHR vendor.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

It has been very difficult to get the service team to fix things. For example, we have been having...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

It is hard to get to the right support person because the vendor has a phone tree. We know that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

eClinicalWorks does not follow up on things. If the vendor says they are going to do something or...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The solution does all of the basics. We can document office visits, send prescriptions, and order tests....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We have trouble with the product's mobile version. The vendor has flat out said that they don't know...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There hasn't been any new technology from eClinicalWorks in the last few years. We have just been...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks EHR is easy to use, and it meets our basic needs. The system doesn't have manual...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks' representatives aren't very involved. We have to corner the vendor's people to get...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system's reliability is quirky. A function will work for someone one day, but the next day, that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we do provider training, it is easy for us to train our providers on eClinicalWorks EHR. Our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The vendor doesn't keep all of their promises. They don't even address all of our issues. We have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of our challenges with eClinicalWorks has been the way that they handle support. Some tickets...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We implemented the system during the pandemic. It is hard for us to say how much of an issue it was...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

eClinicalWorks' support is awful, and their communication is worse. Getting the right people...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

eClinicalWorks’ training is god-awful. We train users on the system, but nobody knows how to use it....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The patient engagement solution is awful out of the box, and integrating a third-party patient...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We went live right in the middle of the COVID-19 pandemic with no on-site training. eClinicalWorks’...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have some issues with the system being slow.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations, Product

eClinicalWorks’ development and product cycles are very quick, so the vendor is quick to roll out...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have requested executive involvement, and eClinicalWorks has complied with it and come on-site....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The use of quality measures could use some improvement. If a provider writes in their note that they...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The eClinicalWorks EHR is easy for the end user to use. And if we take the product out of the box,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

For what the product does for our practice, the product works well. Our experience with...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We want all of our departments to work within one system, and eClinicalWorks does not offer that...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The eClinicalWorks EHR feels like it was created by an IT person and not somebody who is actually in...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have regular calls from eClinicalWorks asking for feedback. They are reaching out to try to get...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The eClinicalWorks EHR doesn't always take into account our workflows, and I don't know whether I...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We like the EHR portal, and we think it is pretty. It pushes things to us very consistently.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I am not a big fan of eClinicalWorks. They are just horrific to deal with. Unless someone is a big...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

Whether this product will be long-term for us will depend on what our economic situation ends up...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Our technology needs are based on the market, and our needs are dramatically different from some...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The vendor’s executive involvement is poor because I have never heard from anybody from eCW.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

There is a charge every time we put in a work ticket. That should be included in our monthly fee.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

There is not a lot of ongoing training. It would be nice if when eClinicalWorks made changes, they...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are like 10 clicks for a medication refill. That seems excessive to me. I want better...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

When eClinicalWorks rolls out more modules, they charge us per patient enrollee. For example, when...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The documentation feature in the product has historically been great for us. The fact that the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The executive involvement from eClinicalWorks used to be higher. A few years ago, our account...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

eClinicalWorks provides very little support for the system's upgrades beyond a long, written...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

One of the biggest challenges that we have with the system is its lack of interoperability when it...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The solution's usability is relatively low compared to the usability of some competing solutions...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

As with a lot of vendors out there, eClinicalWorks struggles to meet their self-imposed deadlines...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

On the administrative side, the product is very difficult to use. It is really challenging to pull...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product has some integration issues from revenue cycle and workflow perspectives.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the reporting system in the EHR. I like the ease of adding templates. We can build templates...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have issues with the patient portal because we get a lot of calls about documents that do not...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor doesn’t show us what they are working on. There is no communication on what is coming....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a liaison with eClinicalWorks, and a lot of times the feedback we get from them is that the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's support team is very responsive, and they are quick to look into our issues and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor promises a lot of things, but they don't keep their timelines. Most of the time, we have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s executive has team reached out, and they have been trying to work with us on some resolutions....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would recommend the product to somebody if they were at a small organization with a couple of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When we originally went live, eClinicalWorks gave us the executable version of the software, but in...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

eClinicalWorks' system is part of our long-term plans, but we are looking into some other options...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We always have problems with the EHR after upgrades. We have performance issues. Sometimes it seems...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our initial training was very good, but the vendor’s ongoing training is lacking. The vendor puts on...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

In general, the product works, but when we try to scale it up, it is not as accurate. There are...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product, Value

The vendor tries to give us new technology. They roll things out, but what the vendor rolls out is...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product handles patient information fine, and the scheduling functionality is fine.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation was abominable and took much longer than the vendor said it would. The...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor's support is awful. We can't get anything done. Most of the vendor's support people are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We would like the vendor to have more of a focus on practices. Different practices require different...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Because of the type of organization we are, I feel like eClinicalWorks is nickel-and-diming us a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We wanted to be able to pull up a patient and click on different areas to get information. There are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

One of our managers loves eClinicalWorks’ product, and we do not want to move. We work really well...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

eCW has not been able to properly maintain the interface builds we have already paid for. We...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

eCW is pressuring their clients to move toward their web interface product and away from their...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

eCW needs to do a better job of consistently understanding the environments of the customers that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

eCW seems to have done a really good job on their HIE integrations and search functions. They have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

The product is a solid ambulatory care system that can be quite effective if it is used to its...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

The vendor’s support is all done through tickets. We have to go to a central office, and there is no...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations

We did not get enough training from the vendor. We told the vendor that, but they said that we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

With the EHR, there are some things that I would like changed in the templates because I have some...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

eClinicalWorks' EHR is okay for our clinical people. We have to make too many clicks, but the system...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

The system's integration is better than some systems' integration, but building any interface with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

One of eClinicalWorks’ recent upgrades crashed a part of our system for months, and we couldn’t get...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor's support team is extremely responsive, but they are also extremely useless. The process...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

eClinicalWorks' system is our lifeblood. We are actively using it, even though we don’t like to use...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

There are a number of features that we have been asking about for years that eClinicalWorks has...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Defeating Clinician Burnout
29 September 21    |   Melanie Consolo
In an effort to help health systems combat clinician burnout and enhance wellness, KLAS held a panel during the Arch Collaborative Summit with 3 experts in the field.
Article
KLAS article icon
How Epic Is Working with the Arch Collaborative - Arch Summit 2021
27 August 21    |   Melanie Consolo
Epic’s work with KLAS has helped them learn the prime importance of personalization, shared governance, and training.
Article
KLAS article icon
Nurse Onboarding: Starting with Success in Mind
20 August 21    |   Dylan Kettering
I was intrigued by an Arch Collaborative Summit breakout session where Franciscan Health shared how they created a training program for their nursing staff.
Article
KLAS article icon
Physician Burnout and Virtual Scribes - Arch Collaborative Summit
28 July 21    |   Dylan Kettering
During the recent Arch Collaborative Summit, UW Health and AQuity Solutions presented on their partnership that addressed the administrative burden on physicians.
View All Reports
Related Reports
Performance
KLAS article icon
Ambulatory and Enterprise EMR Interoperability 2023
16 March 23    |   Coray Tate and Paul Warburton
Interoperability is a continued area of critical focus for the healthcare industry. There is no question that progress is being made, but there is still significant room for improvement. For this report, KLAS talked to vendor-identified deep adopters to take a holistic look at the current state of interoperability in ambulatory and enterprise EMRs and measure how close we are to an ideal state. The results reveal each vendor’s strengths and weaknesses within various areas of interoperability.
Performance
KLAS article icon
Midsize/Large Ambulatory EMR 2022
05 July 22    |   Aaron Gleave and Alex McIntosh
Technology needs are constantly evolving in healthcare, yet vendor development efforts may not always align with provider organizations’ top priorities. To better understand what these priorities are in midsize and large ambulatory practices (11+ physicians), KLAS interviewed over 500 respondents from such organizations regarding the areas most in need of improvement from their EMR vendor.
Performance
KLAS article icon
EMR-Centric Virtual Care Platforms 2021
24 June 21    |   Aaron Gleave and Alex McIntosh
Though many ambulatory and acute care EMR vendors already had plans pre-COVID to create, acquire, or expand virtual care capabilities, the emergence of the pandemic obviously necessitated an accelerated development pace. Based 100% on vendor-provided information (not yet validated by KLAS), this report explores what virtual care capabilities are available from EMR vendors and how these solutions are being deployed. Many EMR vendors were invited to participate in this report; those who responded are included in the charts below. Part two of this report (scheduled for release later in 2021) will explore the actual customer experience for as many of these solutions as possible, regardless of vendor participation. Note: For information on the broader telehealth ecosystem (including telehealth technology from non-EMR vendors), see KLAS’ recent  Telehealth Ecosystem 2021 report .
Flash Insights
KLAS article icon
Information Blocking
12 May 21    |   Coray Tate and Paul Warburton
The final rule from the Office of the National Coordinator for Health Information Technology (ONC) regarding the 21st Century Cures Act went into effect April 5, 2021, and includes new regulations regarding interoperability and information blocking. Just before the rule’s start date, KLAS reached out to provider organizations to understand what they have done to prepare, what the biggest challenges were, and how they think the changes will impact interoperability. Feedback from 42 respondents is explored below.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​