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User Commentary
Relationship
There are just good people who work at eClinicalWorks. I have dealt with a lot of folks from the...
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Product
Other than the mapping problems that we have where we have some data structured and some not, I...
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Value
eClinicalWorks charges for every little thing. We did an integration, and they tried to charge us...
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Product
I haven't seen a whole lot of innovations or upgrades for eClinicalWorks EHR. It is underwhelming....
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Relationship
eClinicalWorks is very responsive, but they are all over the place and very selective with their...
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Product
There is some baked-in AI in our EHR that has a silly name and does the things. I am not sure how...
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Value
We have to pick our poison; we are either going to spend a lot of money on the software that we...
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Loyalty, Value
eClinicalWorks has the price. Their price was why we chose them and is a main driver behind us...
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Operations, Product
eClinicalWorks’ documentation is horrendous. They do capture everything, but nobody has the time to...
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Relationship
eClinicalWorks has tried to do better on their support. They take the lead in communication. They...
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Culture, Loyalty
In my opinion, eClinicalWorks EHR is clunky. We will go to eClinicalWorks' sales pitch, and they...
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Relationship, Product
eClinicalWorks’ general problem is that they have a product that we get used to and that is...
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Product
Some of the lack of outcomes with eClinicalWorks EHR are our fault. We implement something and tell...
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Value
eClinicalWorks is really good at charging for every little thing. They nickel-and-dime us. Because...
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Operations, Product
The one thing that eClinicalWorks EHR has going for it is the design, which is fairly decent. The...
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Product, Value
I would recommend eClinicalWorks EHR with caveats; it would depend on what my peers were looking...
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Product
I like eClinicalWorks EHR. The thing I don't like about it is that when we are putting things in the...
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Product
eClinicalWorks EHR is inefficient for many tasks. There is lag time, mobile application errors, lack...
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Operations
We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...
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Relationship
We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...
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Relationship
eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...
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Relationship, Product
We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....
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Value
eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...
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Product, Value
I think the value driver for eClinicalWorks EHR is on the clinical side. The value there is more...
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Relationship
When we talk to eClinicalWorks about our issues, they say we are talking about enhancements, so we...
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Product
eClinicalWorks EHR does meet a lot of the organization's needs. Right now, one of the things we are...
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Loyalty, Relationship
I'm hoping my satisfaction with eClinicalWorks will get better. We just recently got a new strategic...
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Loyalty, Product
eClinicalWorks is constantly delivering new technology, especially now with their AI voice-activated...
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Operations
We had a module added, and I could have as many people as I wanted on the training call....
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Relationship
I would not buy eClinicalWorks EHR again because of eClinicalWorks' support. There is definitely a...
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Value
Every new feature that we have rolled out with eClinicalWorks has had issues. There is no feature...
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Relationship, Product
eClinicalWorks definitely doesn't keep their promises. They routinely overpromise and underdeliver....
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Product
Things are always less fluid and functional with eClinicalWorks EHR than we feel they should be...
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Relationship
The support for eClinicalWorks is very slow. The support process also requires us to use back...
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Loyalty, Value
My personal preference with eClinicalWorks EHR as a user, not the person who pays for it, is that I...
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Operations
We recently upgraded eClinicalWorks EHR. We upgraded from the desktop version to the new, web-based...
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Loyalty, Value
eClinicalWorks EHR has done well with integrations. The good part is that eClinicalWorks EHR is very...
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Relationship
eClinicalWorks has been actually very good lately at responding to requests. They do a good job with...
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Loyalty, Product
There are a lot of screen pop-ups in eClinicalWorks EHR all the time, as well as a lot of screens...
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Relationship, Operations
eClinicalWorks comes up with new stuff, but they expect us to be the ones interrogating them as to...
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Loyalty, Product
eClinicalWorks is fine. It is overall the same. I see that the vendor is trying to keep up with the...
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Loyalty, Product
We have been actively using eClinicalWorks EHR; we just don't use a lot of the functionality. We...
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Product
eClinicalWorks EHR is clunky. eClinicalWorks is trying to push integration, but they haven’t made it...
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Relationship
eClinicalWorks has account managers who reach out, but if we ask them questions, half the time, we...
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Product
eClinicalWorks EHR functions as designed at a basic level. It is easy to see across locations and...
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Product
The reporting modules in eClinicalWorks EHR are awful. They are very archaic, and it is difficult to...
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Product
The providers still struggle with certain things in eClinicalWorks EHR, like prescribing things and...
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Culture, Relationship
eClinicalWorks sold eClinicalWorks EHR to us, and now there is not a lot of support. It is so...
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Culture, Relationship, Operations
We have a love-hate relationship with eClinicalWorks. It takes two or three years to actually see...
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Culture
With the eClinicalWorks behavioral health module, the practice has to build everything, and that is...
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Value
eClinicalWorks nickel-and-dimes us on every new service offering, module, and product offering....
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Relationship
eClinicalWorks needs to fix and address the current issues that they have instead of pushing all of...
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Product, Value
eClinicalWorks' positive aspect is that they are at a good price point for a small practice....
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Relationship, Product
eClinicalWorks needs interoperability with external data. I would like to see them more committed as...
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Product
A lot of updates to the solution aren't necessarily what the vendor said was going to happen, and...
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Product
eClinicalWorks EHR is fine. I wouldn't say there are any big developments for us. I think just...
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Operations
In general, I would like to see eClinicalWorks' training improved. It is very rushed, and there is...
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Value
I would give eClinicalWorks a low rating when it comes to receiving our money's worth. We paid for...
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Culture, Relationship
eClinicalWorks is not very good at letting us know anything that is going on. eClinicalWorks'...
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Loyalty, Product
No EHR solution is perfect. Some people on our team like eClinicalWorks EHR and some people don't. I...
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Relationship, Value
eClinicalWorks does not keep all promises. They try to nickel-and-dime me for everything, and then...
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Loyalty, Product
If we were in the market for a new core EHR/PM vendor, we would stick with eClinicalWorks. We have...
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Relationship, Product
What eClinicalWorks struggles with is that they have two customer bases. The majority of their...
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Relationship
The executives at eClinicalWorks are great people and very nice to talk to. After a relationship of...
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Product
When our providers are frustrated with eClinicalWorks because everybody hates their EMR vendor, I...
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Operations, Product
The user interface for eClinicalWorks EHR is clunky when people first use the system. By clunky, I...
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Culture, Value
eClinicalWorks used to avoid charging us for every little thing, but now they have separate charges...
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Relationship, Operations
We have had culture and language issues with eClinicalWorks' support. The training issues that we...
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Relationship, Product
When the COVID-19 pandemic happened, the vendor pivoted rapidly to accommodate patient care with...
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Loyalty, Operations, Product
eClinicalWorks EHR is mostly well engineered. It is an EHR, so it isn't perfect. One thing that I...
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Product
The app for eClinicalWorks EHR works pretty well, so I have used it. I like the interface. Being...
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Product
I have worked with multiple other EHRs in different settings. Other EHRs have some pros and cons,...
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Loyalty
I'm not sure what has been promised by eClinicalWorks. We have IT staff members on hand who have...
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Value
eClinicalWorks charges extra for the atherosclerotic-cardiovascular-disease calculator that tells us...
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Product
We have multiple specialties using the same EHR, but it is pretty difficult to tell who is who in...
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Product
In eClinicalWorks EHR, if the exam flow box is the only thing I can have open, it should take up the...
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Product
When reviewing consult notes that are scanned in from a PDF, there is no obvious or reasonable place...
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Product
When reviewing labs in eClinicalWorks EHR, I should be able to add a diagnosis, look at a previous...
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Loyalty, Product, Value
We wouldn't buy eClinicalWorks EHR again. I agree with everything negative that has been said in...
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Value
eClinicalWorks nickel-and-dimes us to pieces. If we ask for a history or a file for a certain number...
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Operations
I have been fairly dissatisfied with eClinicalWorks’ training. A lot of their training is hands off,...
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Culture, Loyalty, Product
The demo of eClinicalWorks EHR really looked amazing, and then when we got the system, we realized...
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Value
eClinicalWorks EHR seems very expensive, but comparatively speaking, maybe it isn't. I don't want to...
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Operations
We were satisfied with eClinicalWorks’ implementation. I will give the vendor credit where it is...
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Product, Value
I'm very satisfied with eClinicalWorks EHR’s interoperability other than maybe the cost, but...
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Loyalty, Product
eClinicalWorks EHR is usable. We are getting by with it. We made the choice to buy it, so we are...
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Loyalty, Product
In eClinicalWorks EHR, many features are imposed on the entire company rather than being...
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Product
Part of the problem with eClinicalWorks EHR is that it allows us many different ways of doing...
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Product, Value
I have been involved in IT issues and EHRs for many years, and I have had demonstrations of dozens...
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Loyalty, Product
We are stuck with and committed to a program that is old-fashioned and that seems to be at a dead...
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Product
One of the positives of eClinicalWorks EHR is that the patient portal is in pretty good shape. Our...
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Product
I wish eClinicalWorks could hire someone who understands the psychology of making the screen in...
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Value
The challenge with EHRs is that they are expensive. And if there were something better, it would...
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Culture, Loyalty, Product
eClinicalWorks EHR was pitched to us as a true enterprise platform, and once we started to use it as...
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Product, Value
If someone were looking into eClinicalWorks EHR, I would encourage a primary care or internal...
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Product
In general, we see an overpromise of functionality from eClinicalWorks and then continued errors in...
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Product
eClinicalWorks EHR has a fairly intuitive user interface and fills in the SOAP notes specifically...
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Relationship
eClinicalWorks has a lot of clients, so we don't really receive any executive involvement. We have...
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Product
eClinicalWorks EHR is an easy EHR to work with. Most people can pick it up fairly quickly, but it...
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Product
Sometimes, eClinicalWorks will roll out solutions that don't have 100% of their bugs fixed.
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Value
I am pretty sure that we are getting our money's worth with eClinicalWorks EHR because we are able...
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Relationship
eClinicalWorks has definitely overhauled their online and tech support. Their ticketing system has...
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Product
I wish eClinicalWorks had more room to bring in outside third-party applications or interfaces....
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Relationship
We have an account manager from eClinicalWorks who is pretty good. The vendor is more proactive...
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Loyalty, Product
eClinicalWorks has brought in some new interoperability solutions, and they are trying to work on...
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Operations
eClinicalWorks' online education could use some improvement. The vendor could have some better...
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Value
We get quite a bit of encouragement from eClinicalWorks when it comes to adding on other features...
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Loyalty, Operations, Product
As far as I know, there is no desire to leave eClinicalWorks EHR at my organization. However, I...
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Operations
eClinicalWorks has very proprietary available documentation that is not helpful. There is a lot of...
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Loyalty
eClinicalWorks EHR isn't part of our long-term plans. We would love to switch to something else. We...
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Relationship
Our relationship with eClinicalWorks isn't good at all. We are constantly calling the vendor and...
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Culture, Relationship
eClinicalWorks' leaders make a lot of empty promises. Those leaders may tell us different things...
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Value
eClinicalWorks charges us for every little thing. That is one of the reasons that we brought on a...
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Relationship, Product
eClinicalWorks is trying to advance their product and keep up with the market, but I feel like they...
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Product
This is minor, but there are sticky settings within lab management, and we should be able to use our...
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Relationship, Product
Since this new upgrade, the right-hand panel doesn't display very well, so that would be a minor...
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Relationship, Operations, Product
eClinicalWorks has the technology, but they roll it out before they test it or find out how it...
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Operations, Product
Our last upgrade was very good. There was very little lag time, and the system was up with no...
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Relationship
eClinicalWorks’ support people can be very tricky to work with. The way they troubleshoot and...
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Loyalty, Product
I do like that eClinicalWorks EHR is web based now. The vendor finally got rid of the executable...
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Product
I would like to change a bunch of little things in eClinicalWorks EHR. Certain things are...
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Product, Value
The caveat with eClinicalWorks EHR is that it works really well for small mom-and-pop physician...
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Product
eClinicalWorks EHR isn't that buggy necessarily, but the quality of our experience with the vendor...
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Relationship
eClinicalWorks’ customer support is very siloed. In order to solve a problem, we often have to go...
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Relationship, Product
eClinicalWorks has ready access to the performance of our infrastructure and databases. We very...
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Product
I would recommend eClinicalWorks EHR in very specific circumstances, like a small organization that...
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Relationship
eClinicalWorks’ support people aren't responsive, and they often make changes that impact us without...
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Operations
I would like eClinicalWorks' training program to be more targeted to particular roles. It should...
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Product
The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...
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Loyalty, Relationship
I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...
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Relationship, Product
eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...
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Relationship
We have a strategic account manager whom we can directly reach, but there is also a help desk...
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Relationship
eCW is trying to improve their technical support. For example, they now give us the option to have...
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