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eClinicalWorks EHR Commentary
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Chris Clune
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User Commentary

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Manager

Relationship, Operations

eClinicalWorks' team is very proactive and involved after an implementation. eClinicalWorks assigns...

Apr 2024
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Manager

Value

eClinicalWorks EHR seems to be one of the least expensive products out there. When we looked at...

Apr 2024
||
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Manager

Operations, Product

Things with eClinicalWorks are going okay. The vendor forced us into an upgrade, and that didn't go...

Apr 2024
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Manager

Product

Since the last upgrade, I have had a number of physicians call for us to find a new EMR. I think...

Apr 2024
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Manager

Culture, Relationship, Operations, Product

We pretty much try to do things independently. I wouldn't say we have a close partnership;...

Apr 2024
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Manager

Relationship, Operations, Product

Anytime we upgrade things, we plan on major problems. I am guessing eClinicalWorks is doing a lot of...

Apr 2024
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Manager

Relationship, Product

For the most part, eClinicalWorks keeps promises, but sometimes they don't. eClinicalWorks doesn't...

Apr 2024
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(0)
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Manager

Value

eClinicalWorks nickel-and-dimes us to death. For any product or additional feature we need to keep...

Apr 2024
||
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Manager

Operations

On our last upgrade, eClinicalWorks wanted to train us for eight hours, but I couldn't pull out a...

Apr 2024
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Manager

Operations, Product

The positives with eClinicalWorks EHR are that it is very intuitive and that it is easy to get...

Apr 2024
||
(0)
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Manager

Relationship

eClinicalWorks is really trying to be responsive. They try hard with support. If I do a help ticket,...

Apr 2024
||
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Manager

Loyalty

I don't think our satisfaction will change. We want to try eClinicalWorks’ new AI scribe tool, and...

Apr 2024
||
(0)
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CMIO

Product

When we flipped to the browser version of the system, we had significant performance problems. The...

Apr 2024
||
(0)
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CMIO

Loyalty, Product, Value

If I were part of a single specialty or even a multispecialty group, I would still consider...

Apr 2024
||
(0)
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CMIO

Relationship, Operations, Product

eClinicalWorks worked really hard to get us live, and eClinicalWorks EHR exchanges more data than...

Apr 2024
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(0)
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CMIO

Relationship

eClinicalWorks' executive involvement couldn't be better. The vendor's executives message us often,...

Apr 2024
||
(0)
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Manager

Relationship

eClinicalWorks is very proactive in regard to reaching out when there is a problem. Also, I can call...

Apr 2024
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Manager

Operations

We have gone through several implementation changes with eClinicalWorks, both inward and outward,...

Apr 2024
||
(0)
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Manager

Value

eClinicalWorks has a good product, but they have been nickel-and-diming people to death with every...

Apr 2024
||
(0)
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Manager

Product

eClinicalWorks EHR is an aging product. eClinicalWorks has added and added to it. They are trying to...

Apr 2024
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(0)
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Director

Product

eClinicalWorks needs to blow their product up and start over. There are key concepts that could stay...

Apr 2024
||
(0)
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Director

Operations, Product

eClinicalWorks is strong in terms of new implementations, but they could do better with their...

Apr 2024
||
(0)
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Director

Relationship, Product

In general, eClinicalWorks takes their product 80% of the way to where it needs to be. The last 20%...

Apr 2024
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Director

Relationship

For the most part, we have built a relationship with our account management network. That...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Speaking from the quality standpoint in terms of the metrics and getting accurate data, I think the...

Mar 2024
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(0)
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Analyst/Coordinator

Value

eClinicalWorks has a price for everything that we need in the value-based world. If I had a chance...

Mar 2024
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(0)
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Analyst/Coordinator

Operations

I think my biggest problem regarding the implementation was specifically one person who was in...

Mar 2024
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(0)
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Analyst/Coordinator

Operations

We should be allowed to go to eClinicalWorks and tell them what we need training on, instead of them...

Mar 2024
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(0)
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Analyst/Coordinator

Product

With eClinicalWorks EHR, we have the ability to see the risk adjustment factor for each chronic...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

eClinicalWorks EHR is different from our previous product. Trying to learn everything is different....

Mar 2024
||
(0)
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Director

Value

There is no EHR vendor that avoids charging for every little thing. That is a fallacy. If we need an...

Feb 2024
||
(0)
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Director

Product

All EHR vendors need to do a better job of filtering outbound data. That is something that we are...

Feb 2024
||
(0)
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Director

Loyalty, Product

eClinicalWorks is always delivering new technology. The biggest feature set that eClinicalWorks is...

Feb 2024
||
(0)
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Director

Culture, Value

With eClinicalWorks, we get charged for every little thing. Anytime they come up with a new...

Jan 2024
||
(0)
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Director

Relationship

With eClinicalWorks’ upgrades, there are always some hiccups, but there is nothing major that the...

Jan 2024
||
(0)
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Director

Operations

The training is a self-train program for the most part, but the vendor does have really good...

Jan 2024
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(0)
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Director

Relationship

eClinicalWorks has a really good support team. We have a person who we can go to for anything, and...

Jan 2024
||
(0)
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Director

Operations, Value

I like that once we got through training and understood the product, it was very seamless. We do...

Jan 2024
||
(0)
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Director

Product

healow gives us the tools to communicate with our patients. It seamlessly overlays the patient...

Jan 2024
||
(0)
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Director

Product

eClinicalWorks’ scheduling module is easy to use. We have a grid where we can see everything at a...

Jan 2024
||
(0)
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Director

Product

With eClinicalWorks, the reporting piece is lacking and difficult to use. We don't have a lot of...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Product

eClinicalWorks EHR does what it is supposed to do. The documentation and patient aspects are all in...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

If we need eClinicalWorks’ support or there are issues, they are responsive and give a time frame...

Jan 2024
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(0)
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Physician

Product

I have used a couple of different EMRs. My frustration with eClinicalWorks EHR is that I'm building...

Jan 2024
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(0)
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Physician

Loyalty, Value

The ASCVD Risk Estimator is available but costs extra. However, cost is a quality metric for me. I...

Jan 2024
||
(0)
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Physician

Loyalty, Product

If I get a new patient and I want to trend a growth curve, all I can do right now is add a birth...

Jan 2024
||
(0)
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Physician

Loyalty, Product

Right now, I have to hover over a certain area, not click on anything, scroll down to review the...

Jan 2024
||
(0)
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Physician

Product

I am still trying to figure out how to fully integrate our patient-facing mobile health app. I...

Jan 2024
||
(0)
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Physician

Product

With the progress note navigation window, the box that pops up when we are documenting a progress...

Jan 2024
||
(0)
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Physician

Product

With the feature for merging things or copying them forward, I know we can essentially copy the...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

With eClinicalWorks, we try to avoid the current version whenever humanly possible because the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

eClinicalWorks does not keep their promises, and they do not avoid charging for every little thing....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Upgrades with eClinicalWorks are an absolute nightmare. They turn security features on and off at...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

In our state, if a doctor is prescribing a controlled substance for three months, there are laws in...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

Medications are a nightmare. If we set the medication history window to show us 50 things, the...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

I like that eClinicalWorks has a web-based version I can access from outside, but it is pretty...

Jan 2024
||
(0)
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Manager

Relationship

My opinion of eClinicalWorks has gotten a lot better. The vendor will call us within five minutes...

Dec 2023
||
(0)
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Manager

Product

The system is stable, and it doesn't have a lot of crashes. eClinicalWorks has pretty much branched...

Dec 2023
||
(0)
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Manager

Value

We have to pay for services in the system, and some of the vendor's prices are crazy. The prices we...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

I wish that some of the vendor's solutions were better or more detailed. eClinicalWorks eventually...

Dec 2023
||
(0)
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Manager

Product

Some things take a while to do in the system because we have to wait for the system to load. That is...

Dec 2023
||
(0)
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Manager

Relationship

I would tell someone who was looking into the system that it is definitely trending on the way up....

Dec 2023
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(0)
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CEO/President

Loyalty, Operations

For a while, eClinicalWorks EHR was awful. Recently, we brought in people to help us navigate and...

Dec 2023
||
(0)
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 or  to see details.

CEO/President

Culture

I vetted eClinicalWorks. I had seen them at several conferences, and they provided me with a...

Dec 2023
||
(0)
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CEO/President

Relationship, Operations

A lot of our issues with eClinicalWorks have had to do with training and poor communication. It is...

Dec 2023
||
(0)
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CEO/President

Product

Certain programs don't integrate well. It seems like the programs are working for all the companies...

Dec 2023
||
(0)
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CEO/President

Product

One major issue with the EHR that is super important is the integration with the state vaccine...

Dec 2023
||
(0)
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CIO

Relationship

I love eClinicalWorks, but their staff members are dangerously optimistic. They make a lot of...

Dec 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

There are some things that I wish the product did. To the vendor's credit, they are constantly...

Dec 2023
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Value

I have looked at every other EHR, and I wouldn't leave eClinicalWorks EHR for anything. No other...

Dec 2023
||
(0)
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Director

Loyalty, Product

eClinicalWorks has a lot of dashboards that we were really looking forward to, and the data is just...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are still getting used to eClinicalWorks EHR. We are still rolling everything out, and the things...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

We are really struggling with eClinicalWorks EHR. On the back end, the struggle is to keep things...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product, Value

Our clinicians are super happy with eClinicalWorks EHR, and it is working for them. With their...

Nov 2023
||
(0)
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Director

Relationship

eClinicalWorks’ technical support is really bad. My staff now researches all of the solutions that...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

One positive about eClinicalWorks is when we put a ticket in, if we don't have a call within an...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Product

I liked that with our previous EHR vendor, we got an email on recent patient safety issues and other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

It was easy for everybody to learn the eCW system when we got it, and new people starting out seem...

Nov 2023
||
(0)
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Director

Relationship, Product

eCW has ideas of ways they want things to go. However, things don't ever work as the vendor plans or...

Nov 2023
||
(0)
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Director

Relationship, Operations, Product

eCW does not have notes ready for their upgrades, and they upgrade us without our knowledge, so we...

Nov 2023
||
(0)
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Physician

Product

I have been frustrated by the limitations of the eClinicalWorks EHR compared to the system I was...

Nov 2023
||
(0)
 Thank you  Helpful

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Physician

Loyalty, Product

In time, I will become more familiar with eClinicalWorks EHR and be able to figure it out,...

Nov 2023
||
(0)
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Physician

Operations

My organization's training is internal, and our superusers have been very helpful, proactive, and...

Nov 2023
||
(0)
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Physician

Loyalty

Right now, I am not ready to recommend the system to others. However, I am a new user, and my...

Nov 2023
||
(0)
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Director

Value

There are never any unexpected charges from eClinicalWorks, but there are some charges that are too...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

eClinicalWorks did a terrible disservice to our company because they built the program as a true...

Oct 2023
||
(0)
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Director

Product

With some of the presets, we have asked eClinicalWorks to eliminate some parameters because they are...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Relationship

eClinicalWorks EHR is pretty good and usable, but what really keeps me hopeful with eClinicalWorks...

Oct 2023
||
(0)
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Manager

Relationship

I feel like the person-to-person relationship with eClinicalWorks and the support of that...

Oct 2023
||
(0)
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Director

Product

eClinicalWorks' product is not really template driven, and the way that they implemented templates...

Oct 2023
||
(0)
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Director

Operations, Product

eClinicalWorks recently implemented the ability to have interoperability, but it was very poorly...

Oct 2023
||
(0)
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Director

Loyalty, Product

When we switched to eClinicalWorks' product, we knew it was a fairly prestigious program that was...

Oct 2023
||
(0)
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Director

Product

The reports in eClinicalWorks EHR are clunky and not user friendly. They don't operate as designed,...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

I would like to have account managers from eClinicalWorks who can actually fix our issues. When we...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Product

We find the program extremely limited. Features don't exist. There are a lot of clicks to get from...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

If I were to do everything over again, I might not buy eClinicalWorks EHR again. However, as things...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

eClinicalWorks hasn't kept their promises about being able to offer integration options. As part of...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Product

eClinicalWorks EHR is straightforward, and it is easy to move patients through visits and review...

Oct 2023
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

No system can be built to be perfect for every type of workflow. We had some workflow issues, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship, Product

We would love to get off eClinicalWorks EHR. Every EMR is a love-hate relationship, but we have come...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The biggest pain point for our actual physicians and staff is that there are too many ways to do one...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We would love to see specialty-specific workflows with less decision-making needed. EHR-dictated...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

In an enterprise system, certain modules within eClinicalWorks EHR are nonfunctional. For example,...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

I would like the product to integrate with physician scheduling through the patient portal. I would...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty

One of the outcomes we were hoping to achieve but that has failed is our patient kiosk. It is...

Oct 2023
||
(0)
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Director

Loyalty, Product

I probably would never switch from eClinicalWorks EHR. It is literally the only software that I...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor has conferences and quite a few things on their website. The training is quite good...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor doesn't call us to tell us we are using the product incorrectly; that is unfortunate....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The product's flexibility is actually a problem for us. It is almost flexible to a fault and...

Oct 2023
||
(0)
 Thank you  Helpful

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CIO

Relationship

I hate to make it sound like I'm picking on eClinicalWorks, but we have had a fairly rough history...

Oct 2023
||
(0)
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Analyst/Coordinator

Culture, Value

eClinicalWorks might promise something, but they usually can't present what they promised in a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system's strength is that its record is all-encompassing. We have multiple specialties, and they...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Product

We have some interfaces that aren't a hundred percent functional. eClinicalWorks is able to make an...

Oct 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

If we had more resources, I think we would have switched to a different EHR. It seems that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eClinicalWorks has recently gotten sloppy. With the things they experienced during COVID-19, I think...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

The product is filled with a lot of different features and functions, so users struggle a bit. I...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty

We want to move away from eClinicalWorks' product because we want to be on the EMR that our hospital...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I dislike eClinicalWorks a lot. The application is fine, but their support is terrible. The support...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Operations

eClinicalWorks sends release notes for upgrades, but they are very long. There are hundreds and...

Sep 2023
||
(0)
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VP/Other Executive

Product

When printing a document from eClinicalWorks' system, even if I haven’t had anything to do with a...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

eClinicalWorks likes to point fingers, and they want to do things their way. They don't like being...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

eClinicalWorks' product is not as intuitive as other systems. It is comprehensive, but it takes a...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

We have asked eClinicalWorks some questions repeatedly and have gotten answers that weren’t part of...

Sep 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Value

We use eClinicalWorks' system because the doctors like it, and it gives them what they need to see...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Relationship, Operations

eClinicalWorks helps us build out templates. They truly do provide educational materials to help us...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Operations, Product

The unfortunate thing is that EHRs are not taught in medical school. When we are in a hospital, we...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Relationship, Product

The biggest thing I have right now is care managers who are working within the physician practice...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Value

We replaced eClinicalWorks EHR. I would not buy it again because eClinicalWorks didn't keep their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When it comes to training, I would like to be taught best practices for the workflow. With things...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product doesn't fully integrate with everything that we have. Even with our acute care, there...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our end users don't complain too much about the product. For our providers, the process of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We get vendor executive involvement only when we have to escalate things. It shouldn’t ever come to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Sometimes the vendor’s upgrades don't go as planned, and then we have to push stuff onto the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would recommend the product to someone only if they were in a small office. The product is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Off the cuff, people either like eClinicalWorks EHR or hate it. That is just how EMRs are. There are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The web support is delayed. We have to put a ticket through our company and then wait. There are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are using eClinicalWorks EHR very successfully. Things are going well. eClinicalWorks EHR is very...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

With the upgrades, there were definitely some little challenges that could have been handled better...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

eClinicalWorks tells us no a lot, but they don't promise us things.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product is more complicated than just pushing a button.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

eClinicalWorks will get someone to support us, but they are very siloed. We don't know what the...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I am at a large organization that gives me resources to draw on for troubleshooting, and I don't...

Jul 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

When troubleshooting with eCW, they never take our word for things. Whenever we describe an issue in...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eCW refuses to communicate through email about issues. They only call, and they refuse to schedule...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I asked eCW for proactive communication, and they actually said they were incapable. Other vendors...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

eClinicalWorks EHR is on par with what is on the market and is one of the more affordable...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eCW's support team does not document what they are doing in their tickets. If a support ticket gets...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

If it were entirely up to me, I would not buy eCW's system again because I am a big fan of getting...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The go-live migration from a different EMR to eClinicalWorks EHR was the worst go-live I have ever...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Whether eCW meets our interoperability goals is probably boosted by the size and relevance of our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

eCW is quick to escalate things and throw people into the conversation, but the vendor seldom...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are other EHRs out there other than eClinicalWorks' system that may be better suited for our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks gives us time frames for either updates or fixes, and things don't always happen when...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

eClinicalWorks' system functions as an EMR with regard to the functions promoted to us during the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

eClinicalWorks' solution is simple and intuitive when it comes to training.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks calls us back, but oftentimes, they call very late at night or very early in the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are enough people in our organization that have contact with higher-level folks at...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Everyone who uses eClinicalWorks' EHR is assigned an account manager. Every single one of the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

eClinicalWorks is pretty good at notifying us about things, but the vendor is not as good as a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

The functionality that eClinicalWorks promises in eClinicalWorks EHR doesn't always come to fruition...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have no issues with our eClinicalWorks account manager, but I feel that they aren’t fully...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Project management with eClinicalWorks is challenging as we have to stay on top of the vendor’s...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are leaving eClinicalWorks because we want to move to an integrated platform throughout our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We have requested things such as a grid of which functionalities are available in the eClinicalWorks...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There is no new-hire orientation program we are aware of. Everything has been on-the-job training....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some things work exactly in eClinicalWorks EHR, and there are some things we expect to work a bit...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have regular calls with eClinicalWorks, and they have a portal where we can submit tickets. The...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When eClinicalWorks went to the cloud, there was a lot of executive involvement in that transition....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

eClinicalWorks keeps some of their promises, but not all of them. We were told that there would be a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Value

eClinicalWorks charges for every single thing. We turned on a feature and we were charged for it. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

eClinicalWorks has ongoing training through their website, but we don't really get training from...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

eClinicalWorks' support is pretty good, but it depends on the agent. There are some instances where...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There have been occasions where team members have not had all of the accurate information from the EHR....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

eClinicalWorks has additional fees that make us feel as if we are being nickel-and-dimed....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

From what I have heard, eClinicalWorks EHR is easy for end users. For instance, it is easy to make...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I know eClinicalWorks tries to be cutting edge and give us what we need, but the products they push...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I recommend eClinicalWorks EHR for small practices, not big ones. If a practice doesn’t have many...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some end users might say that eClinicalWorks EHR is a touch slower on the cloud than it was before....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Moving eClinicalWorks EHR to the cloud was very easy for us. The project manager worked closely with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

eClinicalWorks is doing a good job at providing training. Our staff members can become certified...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The interoperability that eClinicalWorks offers has benefits. The vendor does a fairly good at...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

eClinicalWorks’ interoperability has some minuses, and we struggle with the system. Because of how...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We got on the cloud version of eClinicalWorks EHR, and that made a big difference. I did not think...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

eClinicalWorks’ support for their cloud version is good. The number of tickets we have open is lower...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

The interoperability in eClinicalWorks EHR is one of the reasons we want to move away from the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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