Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product, Value
If someone were looking into eClinicalWorks EHR, I would encourage a primary care or internal...
Login or Create an Account to see details.
Product
In general, we see an overpromise of functionality from eClinicalWorks and then continued errors in...
Login or Create an Account to see details.
Product
eClinicalWorks EHR has a fairly intuitive user interface and fills in the SOAP notes specifically...
Login or Create an Account to see details.
Relationship
eClinicalWorks has a lot of clients, so we don't really receive any executive involvement. We have...
Login or Create an Account to see details.
Product
eClinicalWorks EHR is an easy EHR to work with. Most people can pick it up fairly quickly, but it...
Login or Create an Account to see details.
Product
Sometimes, eClinicalWorks will roll out solutions that don't have 100% of their bugs fixed.
Login or Create an Account to see details.
Value
I am pretty sure that we are getting our money's worth with eClinicalWorks EHR because we are able...
Login or Create an Account to see details.
Relationship
eClinicalWorks has definitely overhauled their online and tech support. Their ticketing system has...
Login or Create an Account to see details.
Product
I wish eClinicalWorks had more room to bring in outside third-party applications or interfaces....
Login or Create an Account to see details.
Relationship
We have an account manager from eClinicalWorks who is pretty good. The vendor is more proactive...
Login or Create an Account to see details.
Loyalty, Product
eClinicalWorks has brought in some new interoperability solutions, and they are trying to work on...
Login or Create an Account to see details.
Operations
eClinicalWorks' online education could use some improvement. The vendor could have some better...
Login or Create an Account to see details.
Value
We get quite a bit of encouragement from eClinicalWorks when it comes to adding on other features...
Login or Create an Account to see details.
Loyalty, Operations, Product
As far as I know, there is no desire to leave eClinicalWorks EHR at my organization. However, I...
Login or Create an Account to see details.
Operations
eClinicalWorks has very proprietary available documentation that is not helpful. There is a lot of...
Login or Create an Account to see details.
Loyalty
eClinicalWorks EHR isn't part of our long-term plans. We would love to switch to something else. We...
Login or Create an Account to see details.
Relationship
Our relationship with eClinicalWorks isn't good at all. We are constantly calling the vendor and...
Login or Create an Account to see details.
Culture, Relationship
eClinicalWorks' leaders make a lot of empty promises. Those leaders may tell us different things...
Login or Create an Account to see details.
Value
eClinicalWorks charges us for every little thing. That is one of the reasons that we brought on a...
Login or Create an Account to see details.
Relationship, Product
eClinicalWorks is trying to advance their product and keep up with the market, but I feel like they...
Login or Create an Account to see details.
Product
This is minor, but there are sticky settings within lab management, and we should be able to use our...
Login or Create an Account to see details.
Relationship, Product
Since this new upgrade, the right-hand panel doesn't display very well, so that would be a minor...
Login or Create an Account to see details.
Relationship, Operations, Product
eClinicalWorks has the technology, but they roll it out before they test it or find out how it...
Login or Create an Account to see details.
Operations, Product
Our last upgrade was very good. There was very little lag time, and the system was up with no...
Login or Create an Account to see details.
Relationship
eClinicalWorks’ support people can be very tricky to work with. The way they troubleshoot and...
Login or Create an Account to see details.
Loyalty, Product
I do like that eClinicalWorks EHR is web based now. The vendor finally got rid of the executable...
Login or Create an Account to see details.
Product
I would like to change a bunch of little things in eClinicalWorks EHR. Certain things are...
Login or Create an Account to see details.
Product, Value
The caveat with eClinicalWorks EHR is that it works really well for small mom-and-pop physician...
Login or Create an Account to see details.
Product
eClinicalWorks EHR isn't that buggy necessarily, but the quality of our experience with the vendor...
Login or Create an Account to see details.
Relationship
eClinicalWorks’ customer support is very siloed. In order to solve a problem, we often have to go...
Login or Create an Account to see details.
Relationship, Product
eClinicalWorks has ready access to the performance of our infrastructure and databases. We very...
Login or Create an Account to see details.
Product
I would recommend eClinicalWorks EHR in very specific circumstances, like a small organization that...
Login or Create an Account to see details.
Relationship
eClinicalWorks’ support people aren't responsive, and they often make changes that impact us without...
Login or Create an Account to see details.
Operations
I would like eClinicalWorks' training program to be more targeted to particular roles. It should...
Login or Create an Account to see details.
Product
The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...
Login or Create an Account to see details.
Loyalty, Relationship
I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...
Login or Create an Account to see details.
Relationship, Product
eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...
Login or Create an Account to see details.
Relationship
We have a strategic account manager whom we can directly reach, but there is also a help desk...
Login or Create an Account to see details.
Relationship
eCW is trying to improve their technical support. For example, they now give us the option to have...
Login or Create an Account to see details.
Relationship, Operations
eClinicalWorks' team is very proactive and involved after an implementation. eClinicalWorks assigns...
Login or Create an Account to see details.
Value
eClinicalWorks EHR seems to be one of the least expensive products out there. When we looked at...
Login or Create an Account to see details.
Operations, Product
Things with eClinicalWorks are going okay. The vendor forced us into an upgrade, and that didn't go...
Login or Create an Account to see details.
Product
Since the last upgrade, I have had a number of physicians call for us to find a new EMR. I think...
Login or Create an Account to see details.
Culture, Relationship, Operations, Product
We pretty much try to do things independently. I wouldn't say we have a close partnership;...
Login or Create an Account to see details.
Relationship, Operations, Product
Anytime we upgrade things, we plan on major problems. I am guessing eClinicalWorks is doing a lot of...
Login or Create an Account to see details.
Relationship, Product
For the most part, eClinicalWorks keeps promises, but sometimes they don't. eClinicalWorks doesn't...
Login or Create an Account to see details.
Value
eClinicalWorks nickel-and-dimes us to death. For any product or additional feature we need to keep...
Login or Create an Account to see details.
Operations
On our last upgrade, eClinicalWorks wanted to train us for eight hours, but I couldn't pull out a...
Login or Create an Account to see details.
Operations, Product
The positives with eClinicalWorks EHR are that it is very intuitive and that it is easy to get...
Login or Create an Account to see details.
Relationship
eClinicalWorks is really trying to be responsive. They try hard with support. If I do a help ticket,...
Login or Create an Account to see details.
Loyalty
I don't think our satisfaction will change. We want to try eClinicalWorks’ new AI scribe tool, and...
Login or Create an Account to see details.
Product
When we flipped to the browser version of the system, we had significant performance problems. The...
Login or Create an Account to see details.
Loyalty, Product, Value
If I were part of a single specialty or even a multispecialty group, I would still consider...
Login or Create an Account to see details.
Relationship, Operations, Product
eClinicalWorks worked really hard to get us live, and eClinicalWorks EHR exchanges more data than...
Login or Create an Account to see details.
Relationship
eClinicalWorks' executive involvement couldn't be better. The vendor's executives message us often,...
Login or Create an Account to see details.
Relationship
eClinicalWorks is very proactive in regard to reaching out when there is a problem. Also, I can call...
Login or Create an Account to see details.
Operations
We have gone through several implementation changes with eClinicalWorks, both inward and outward,...
Login or Create an Account to see details.
Value
eClinicalWorks has a good product, but they have been nickel-and-diming people to death with every...
Login or Create an Account to see details.
Product
eClinicalWorks EHR is an aging product. eClinicalWorks has added and added to it. They are trying to...
Login or Create an Account to see details.
Product
eClinicalWorks needs to blow their product up and start over. There are key concepts that could stay...
Login or Create an Account to see details.
Operations, Product
eClinicalWorks is strong in terms of new implementations, but they could do better with their...
Login or Create an Account to see details.
Relationship, Product
In general, eClinicalWorks takes their product 80% of the way to where it needs to be. The last 20%...
Login or Create an Account to see details.
Relationship
For the most part, we have built a relationship with our account management network. That...
Login or Create an Account to see details.
Operations, Product
Speaking from the quality standpoint in terms of the metrics and getting accurate data, I think the...
Login or Create an Account to see details.
Value
eClinicalWorks has a price for everything that we need in the value-based world. If I had a chance...
Login or Create an Account to see details.
Operations
I think my biggest problem regarding the implementation was specifically one person who was in...
Login or Create an Account to see details.
Operations
We should be allowed to go to eClinicalWorks and tell them what we need training on, instead of them...
Login or Create an Account to see details.
Product
With eClinicalWorks EHR, we have the ability to see the risk adjustment factor for each chronic...
Login or Create an Account to see details.
Loyalty, Product
eClinicalWorks EHR is different from our previous product. Trying to learn everything is different....
Login or Create an Account to see details.
Value
There is no EHR vendor that avoids charging for every little thing. That is a fallacy. If we need an...
Login or Create an Account to see details.
Product
All EHR vendors need to do a better job of filtering outbound data. That is something that we are...
Login or Create an Account to see details.
Loyalty, Product
eClinicalWorks is always delivering new technology. The biggest feature set that eClinicalWorks is...
Login or Create an Account to see details.
Culture, Value
With eClinicalWorks, we get charged for every little thing. Anytime they come up with a new...
Login or Create an Account to see details.
Relationship
With eClinicalWorks’ upgrades, there are always some hiccups, but there is nothing major that the...
Login or Create an Account to see details.
Operations
The training is a self-train program for the most part, but the vendor does have really good...
Login or Create an Account to see details.
Relationship
eClinicalWorks has a really good support team. We have a person who we can go to for anything, and...
Login or Create an Account to see details.
Operations, Value
I like that once we got through training and understood the product, it was very seamless. We do...
Login or Create an Account to see details.
Product
healow gives us the tools to communicate with our patients. It seamlessly overlays the patient...
Login or Create an Account to see details.
Product
eClinicalWorks’ scheduling module is easy to use. We have a grid where we can see everything at a...
Login or Create an Account to see details.
Product
With eClinicalWorks, the reporting piece is lacking and difficult to use. We don't have a lot of...
Login or Create an Account to see details.
Loyalty, Product
eClinicalWorks EHR does what it is supposed to do. The documentation and patient aspects are all in...
Login or Create an Account to see details.
Relationship
If we need eClinicalWorks’ support or there are issues, they are responsive and give a time frame...
Login or Create an Account to see details.
Product
I have used a couple of different EMRs. My frustration with eClinicalWorks EHR is that I'm building...
Login or Create an Account to see details.
Loyalty, Value
The ASCVD Risk Estimator is available but costs extra. However, cost is a quality metric for me. I...
Login or Create an Account to see details.
Loyalty, Product
If I get a new patient and I want to trend a growth curve, all I can do right now is add a birth...
Login or Create an Account to see details.
Loyalty, Product
Right now, I have to hover over a certain area, not click on anything, scroll down to review the...
Login or Create an Account to see details.
Product
I am still trying to figure out how to fully integrate our patient-facing mobile health app. I...
Login or Create an Account to see details.
Product
With the progress note navigation window, the box that pops up when we are documenting a progress...
Login or Create an Account to see details.
Product
With the feature for merging things or copying them forward, I know we can essentially copy the...
Login or Create an Account to see details.
Loyalty
With eClinicalWorks, we try to avoid the current version whenever humanly possible because the...
Login or Create an Account to see details.
Culture, Value
eClinicalWorks does not keep their promises, and they do not avoid charging for every little thing....
Login or Create an Account to see details.
Operations, Product
Upgrades with eClinicalWorks are an absolute nightmare. They turn security features on and off at...
Login or Create an Account to see details.
Product
In our state, if a doctor is prescribing a controlled substance for three months, there are laws in...
Login or Create an Account to see details.
Product
Medications are a nightmare. If we set the medication history window to show us 50 things, the...
Login or Create an Account to see details.
Product
I like that eClinicalWorks has a web-based version I can access from outside, but it is pretty...
Login or Create an Account to see details.
Relationship
My opinion of eClinicalWorks has gotten a lot better. The vendor will call us within five minutes...
Login or Create an Account to see details.
Product
The system is stable, and it doesn't have a lot of crashes. eClinicalWorks has pretty much branched...
Login or Create an Account to see details.
Value
We have to pay for services in the system, and some of the vendor's prices are crazy. The prices we...
Login or Create an Account to see details.
Loyalty, Product
I wish that some of the vendor's solutions were better or more detailed. eClinicalWorks eventually...
Login or Create an Account to see details.
Product
Some things take a while to do in the system because we have to wait for the system to load. That is...
Login or Create an Account to see details.
Relationship
I would tell someone who was looking into the system that it is definitely trending on the way up....
Login or Create an Account to see details.
Loyalty, Operations
For a while, eClinicalWorks EHR was awful. Recently, we brought in people to help us navigate and...
Login or Create an Account to see details.
Culture
I vetted eClinicalWorks. I had seen them at several conferences, and they provided me with a...
Login or Create an Account to see details.
Relationship, Operations
A lot of our issues with eClinicalWorks have had to do with training and poor communication. It is...
Login or Create an Account to see details.
Product
Certain programs don't integrate well. It seems like the programs are working for all the companies...
Login or Create an Account to see details.
Product
One major issue with the EHR that is super important is the integration with the state vaccine...
Login or Create an Account to see details.
Relationship
I love eClinicalWorks, but their staff members are dangerously optimistic. They make a lot of...
Login or Create an Account to see details.
Relationship
There are some things that I wish the product did. To the vendor's credit, they are constantly...
Login or Create an Account to see details.
Loyalty, Value
I have looked at every other EHR, and I wouldn't leave eClinicalWorks EHR for anything. No other...
Login or Create an Account to see details.
Loyalty, Product
eClinicalWorks has a lot of dashboards that we were really looking forward to, and the data is just...
Login or Create an Account to see details.
Loyalty, Product
We are still getting used to eClinicalWorks EHR. We are still rolling everything out, and the things...
Login or Create an Account to see details.
Relationship, Product
We are really struggling with eClinicalWorks EHR. On the back end, the struggle is to keep things...
Login or Create an Account to see details.
Operations, Product, Value
Our clinicians are super happy with eClinicalWorks EHR, and it is working for them. With their...
Login or Create an Account to see details.
Relationship
eClinicalWorks’ technical support is really bad. My staff now researches all of the solutions that...
Login or Create an Account to see details.
Relationship
One positive about eClinicalWorks is when we put a ticket in, if we don't have a call within an...
Login or Create an Account to see details.
Relationship, Product
I liked that with our previous EHR vendor, we got an email on recent patient safety issues and other...
Login or Create an Account to see details.
Operations, Product
It was easy for everybody to learn the eCW system when we got it, and new people starting out seem...
Login or Create an Account to see details.
Relationship, Product
eCW has ideas of ways they want things to go. However, things don't ever work as the vendor plans or...
Login or Create an Account to see details.
Relationship, Operations, Product
eCW does not have notes ready for their upgrades, and they upgrade us without our knowledge, so we...
Login or Create an Account to see details.
Product
I have been frustrated by the limitations of the eClinicalWorks EHR compared to the system I was...
Login or Create an Account to see details.
Loyalty, Product
In time, I will become more familiar with eClinicalWorks EHR and be able to figure it out,...
Login or Create an Account to see details.
Operations
My organization's training is internal, and our superusers have been very helpful, proactive, and...
Login or Create an Account to see details.
Loyalty
Right now, I am not ready to recommend the system to others. However, I am a new user, and my...
Login or Create an Account to see details.
Value
There are never any unexpected charges from eClinicalWorks, but there are some charges that are too...
Login or Create an Account to see details.
Loyalty, Product
eClinicalWorks did a terrible disservice to our company because they built the program as a true...
Login or Create an Account to see details.
Product
With some of the presets, we have asked eClinicalWorks to eliminate some parameters because they are...
Login or Create an Account to see details.
Loyalty, Relationship
eClinicalWorks EHR is pretty good and usable, but what really keeps me hopeful with eClinicalWorks...
Login or Create an Account to see details.
Relationship
I feel like the person-to-person relationship with eClinicalWorks and the support of that...
Login or Create an Account to see details.
Product
eClinicalWorks' product is not really template driven, and the way that they implemented templates...
Login or Create an Account to see details.
Operations, Product
eClinicalWorks recently implemented the ability to have interoperability, but it was very poorly...
Login or Create an Account to see details.
Loyalty, Product
When we switched to eClinicalWorks' product, we knew it was a fairly prestigious program that was...
Login or Create an Account to see details.
Product
The reports in eClinicalWorks EHR are clunky and not user friendly. They don't operate as designed,...
Login or Create an Account to see details.
Relationship
I would like to have account managers from eClinicalWorks who can actually fix our issues. When we...
Login or Create an Account to see details.
Product
We find the program extremely limited. Features don't exist. There are a lot of clicks to get from...
Login or Create an Account to see details.
Loyalty, Product, Value
If I were to do everything over again, I might not buy eClinicalWorks EHR again. However, as things...
Login or Create an Account to see details.
Culture, Relationship
eClinicalWorks hasn't kept their promises about being able to offer integration options. As part of...
Login or Create an Account to see details.
Product
eClinicalWorks EHR is straightforward, and it is easy to move patients through visits and review...
Login or Create an Account to see details.
Relationship
No system can be built to be perfect for every type of workflow. We had some workflow issues, and...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We would love to get off eClinicalWorks EHR. Every EMR is a love-hate relationship, but we have come...
Login or Create an Account to see details.
Product
The biggest pain point for our actual physicians and staff is that there are too many ways to do one...
Login or Create an Account to see details.
Loyalty, Product
We would love to see specialty-specific workflows with less decision-making needed. EHR-dictated...
Login or Create an Account to see details.
Loyalty, Product
In an enterprise system, certain modules within eClinicalWorks EHR are nonfunctional. For example,...
Login or Create an Account to see details.
Loyalty, Product
I would like the product to integrate with physician scheduling through the patient portal. I would...
Login or Create an Account to see details.
Loyalty
One of the outcomes we were hoping to achieve but that has failed is our patient kiosk. It is...
Login or Create an Account to see details.
Loyalty, Product
I probably would never switch from eClinicalWorks EHR. It is literally the only software that I...
Login or Create an Account to see details.
Operations
The vendor has conferences and quite a few things on their website. The training is quite good...
Login or Create an Account to see details.
Relationship, Operations
The vendor doesn't call us to tell us we are using the product incorrectly; that is unfortunate....
Login or Create an Account to see details.
Product
The product's flexibility is actually a problem for us. It is almost flexible to a fault and...
Login or Create an Account to see details.
Relationship
I hate to make it sound like I'm picking on eClinicalWorks, but we have had a fairly rough history...
Login or Create an Account to see details.
Culture, Value
eClinicalWorks might promise something, but they usually can't present what they promised in a...
Login or Create an Account to see details.
Product
The system's strength is that its record is all-encompassing. We have multiple specialties, and they...
Login or Create an Account to see details.
Culture, Product
We have some interfaces that aren't a hundred percent functional. eClinicalWorks is able to make an...
Login or Create an Account to see details.
Loyalty, Product
If we had more resources, I think we would have switched to a different EHR. It seems that...
Login or Create an Account to see details.
​
Featured Reports
Preferences