eClinicalWorks EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Relationship

There are just good people who work at eClinicalWorks. I have dealt with a lot of folks from the...

Apr 2025
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Analyst/Coordinator

Product

Other than the mapping problems that we have where we have some data structured and some not, I...

Apr 2025
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VP/Other Executive

Value

eClinicalWorks charges for every little thing. We did an integration, and they tried to charge us...

Apr 2025
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VP/Other Executive

Product

I haven't seen a whole lot of innovations or upgrades for eClinicalWorks EHR. It is underwhelming....

Apr 2025
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VP/Other Executive

Relationship

eClinicalWorks is very responsive, but they are all over the place and very selective with their...

Apr 2025
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Analyst/Coordinator

Product

There is some baked-in AI in our EHR that has a silly name and does the things. I am not sure how...

Apr 2025
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Analyst/Coordinator

Value

We have to pick our poison; we are either going to spend a lot of money on the software that we...

Apr 2025
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Manager

Loyalty, Value

eClinicalWorks has the price. Their price was why we chose them and is a main driver behind us...

Apr 2025
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Manager

Operations, Product

eClinicalWorks’ documentation is horrendous. They do capture everything, but nobody has the time to...

Apr 2025
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Manager

Relationship

eClinicalWorks has tried to do better on their support. They take the lead in communication. They...

Apr 2025
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Manager

Culture, Loyalty

In my opinion, eClinicalWorks EHR is clunky. We will go to eClinicalWorks' sales pitch, and they...

Apr 2025
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Manager

Relationship, Product

eClinicalWorks’ general problem is that they have a product that we get used to and that is...

Apr 2025
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Manager

Product

Some of the lack of outcomes with eClinicalWorks EHR are our fault. We implement something and tell...

Apr 2025
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Manager

Value

eClinicalWorks is really good at charging for every little thing. They nickel-and-dime us. Because...

Apr 2025
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Manager

Operations, Product

The one thing that eClinicalWorks EHR has going for it is the design, which is fairly decent. The...

Apr 2025
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Manager

Product, Value

I would recommend eClinicalWorks EHR with caveats; it would depend on what my peers were looking...

Apr 2025
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Manager

Product

I like eClinicalWorks EHR. The thing I don't like about it is that when we are putting things in the...

Mar 2025
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Physician

Product

eClinicalWorks EHR is inefficient for many tasks. There is lag time, mobile application errors, lack...

Mar 2025
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Manager

Operations

We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...

Feb 2025
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Manager

Relationship

We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...

Feb 2025
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Manager

Relationship

eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...

Feb 2025
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Manager

Relationship, Product

We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....

Feb 2025
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Manager

Value

eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...

Feb 2025
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Director

Product, Value

I think the value driver for eClinicalWorks EHR is on the clinical side. The value there is more...

Jan 2025
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Director

Relationship

When we talk to eClinicalWorks about our issues, they say we are talking about enhancements, so we...

Jan 2025
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Director

Product

eClinicalWorks EHR does meet a lot of the organization's needs. Right now, one of the things we are...

Jan 2025
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Director

Loyalty, Relationship

I'm hoping my satisfaction with eClinicalWorks will get better. We just recently got a new strategic...

Jan 2025
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Director

Loyalty, Product

eClinicalWorks is constantly delivering new technology, especially now with their AI voice-activated...

Jan 2025
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Director

Operations

We had a module added, and I could have as many people as I wanted on the training call....

Jan 2025
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Director

Relationship

I would not buy eClinicalWorks EHR again because of eClinicalWorks' support. There is definitely a...

Jan 2025
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Director

Value

Every new feature that we have rolled out with eClinicalWorks has had issues. There is no feature...

Jan 2025
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Director

Relationship, Product

eClinicalWorks definitely doesn't keep their promises. They routinely overpromise and underdeliver....

Jan 2025
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Director

Product

Things are always less fluid and functional with eClinicalWorks EHR than we feel they should be...

Jan 2025
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Director

Relationship

The support for eClinicalWorks is very slow. The support process also requires us to use back...

Jan 2025
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Director

Loyalty, Value

My personal preference with eClinicalWorks EHR as a user, not the person who pays for it, is that I...

Jan 2025
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Director

Operations

We recently upgraded eClinicalWorks EHR. We upgraded from the desktop version to the new, web-based...

Jan 2025
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Director

Loyalty, Value

eClinicalWorks EHR has done well with integrations. The good part is that eClinicalWorks EHR is very...

Jan 2025
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CEO/President

Relationship

eClinicalWorks has been actually very good lately at responding to requests. They do a good job with...

Jan 2025
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CEO/President

Loyalty, Product

There are a lot of screen pop-ups in eClinicalWorks EHR all the time, as well as a lot of screens...

Jan 2025
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CEO/President

Relationship, Operations

eClinicalWorks comes up with new stuff, but they expect us to be the ones interrogating them as to...

Jan 2025
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CEO/President

Loyalty, Product

eClinicalWorks is fine. It is overall the same. I see that the vendor is trying to keep up with the...

Jan 2025
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CEO/President

Loyalty, Product

We have been actively using eClinicalWorks EHR; we just don't use a lot of the functionality. We...

Jan 2025
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Director

Product

eClinicalWorks EHR is clunky. eClinicalWorks is trying to push integration, but they haven’t made it...

Jan 2025
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Director

Relationship

eClinicalWorks has account managers who reach out, but if we ask them questions, half the time, we...

Jan 2025
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Director

Product

eClinicalWorks EHR functions as designed at a basic level. It is easy to see across locations and...

Jan 2025
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Director

Product

The reporting modules in eClinicalWorks EHR are awful. They are very archaic, and it is difficult to...

Jan 2025
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Director

Product

The providers still struggle with certain things in eClinicalWorks EHR, like prescribing things and...

Jan 2025
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Director

Culture, Relationship

eClinicalWorks sold eClinicalWorks EHR to us, and now there is not a lot of support. It is so...

Jan 2025
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Manager

Culture, Relationship, Operations

We have a love-hate relationship with eClinicalWorks. It takes two or three years to actually see...

Jan 2025
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Manager

Culture

With the eClinicalWorks behavioral health module, the practice has to build everything, and that is...

Jan 2025
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Manager

Value

eClinicalWorks nickel-and-dimes us on every new service offering, module, and product offering....

Jan 2025
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Manager

Relationship

eClinicalWorks needs to fix and address the current issues that they have instead of pushing all of...

Jan 2025
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Director

Product, Value

eClinicalWorks' positive aspect is that they are at a good price point for a small practice....

Jan 2025
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Director

Relationship, Product

eClinicalWorks needs interoperability with external data. I would like to see them more committed as...

Jan 2025
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COO

Product

A lot of updates to the solution aren't necessarily what the vendor said was going to happen, and...

Jan 2025
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COO

Product

eClinicalWorks EHR is fine. I wouldn't say there are any big developments for us. I think just...

Jan 2025
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COO

Operations

In general, I would like to see eClinicalWorks' training improved. It is very rushed, and there is...

Jan 2025
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COO

Value

I would give eClinicalWorks a low rating when it comes to receiving our money's worth. We paid for...

Jan 2025
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(0)
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COO

Culture, Relationship

eClinicalWorks is not very good at letting us know anything that is going on. eClinicalWorks'...

Jan 2025
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COO

Loyalty, Product

No EHR solution is perfect. Some people on our team like eClinicalWorks EHR and some people don't. I...

Jan 2025
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COO

Relationship, Value

eClinicalWorks does not keep all promises. They try to nickel-and-dime me for everything, and then...

Jan 2025
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COO

Loyalty, Product

If we were in the market for a new core EHR/PM vendor, we would stick with eClinicalWorks. We have...

Jan 2025
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CIO

Relationship, Product

What eClinicalWorks struggles with is that they have two customer bases. The majority of their...

Jan 2025
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CIO

Relationship

The executives at eClinicalWorks are great people and very nice to talk to. After a relationship of...

Jan 2025
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CIO

Product

When our providers are frustrated with eClinicalWorks because everybody hates their EMR vendor, I...

Jan 2025
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Analyst/Coordinator

Operations, Product

The user interface for eClinicalWorks EHR is clunky when people first use the system. By clunky, I...

Jan 2025
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Manager

Culture, Value

eClinicalWorks used to avoid charging us for every little thing, but now they have separate charges...

Dec 2024
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(0)
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Manager

Relationship, Operations

We have had culture and language issues with eClinicalWorks' support. The training issues that we...

Dec 2024
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(0)
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Manager

Relationship, Product

When the COVID-19 pandemic happened, the vendor pivoted rapidly to accommodate patient care with...

Dec 2024
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Manager

Loyalty, Operations, Product

eClinicalWorks EHR is mostly well engineered. It is an EHR, so it isn't perfect. One thing that I...

Dec 2024
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Physician

Product

The app for eClinicalWorks EHR works pretty well, so I have used it. I like the interface. Being...

Nov 2024
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Physician

Product

I have worked with multiple other EHRs in different settings. Other EHRs have some pros and cons,...

Nov 2024
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(0)
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Physician

Loyalty

I'm not sure what has been promised by eClinicalWorks. We have IT staff members on hand who have...

Nov 2024
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Physician

Value

eClinicalWorks charges extra for the atherosclerotic-cardiovascular-disease calculator that tells us...

Nov 2024
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Physician

Product

We have multiple specialties using the same EHR, but it is pretty difficult to tell who is who in...

Nov 2024
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Physician

Product

In eClinicalWorks EHR, if the exam flow box is the only thing I can have open, it should take up the...

Nov 2024
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Physician

Product

When reviewing consult notes that are scanned in from a PDF, there is no obvious or reasonable place...

Nov 2024
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(0)
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Physician

Product

When reviewing labs in eClinicalWorks EHR, I should be able to add a diagnosis, look at a previous...

Nov 2024
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CIO

Loyalty, Product, Value

We wouldn't buy eClinicalWorks EHR again. I agree with everything negative that has been said in...

Nov 2024
||
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CIO

Value

eClinicalWorks nickel-and-dimes us to pieces. If we ask for a history or a file for a certain number...

Nov 2024
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(0)
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CIO

Operations

I have been fairly dissatisfied with eClinicalWorks’ training. A lot of their training is hands off,...

Nov 2024
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(0)
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CIO

Culture, Loyalty, Product

The demo of eClinicalWorks EHR really looked amazing, and then when we got the system, we realized...

Nov 2024
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CIO

Value

eClinicalWorks EHR seems very expensive, but comparatively speaking, maybe it isn't. I don't want to...

Nov 2024
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(0)
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CIO

Operations

We were satisfied with eClinicalWorks’ implementation. I will give the vendor credit where it is...

Nov 2024
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(0)
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CIO

Product, Value

I'm very satisfied with eClinicalWorks EHR’s interoperability other than maybe the cost, but...

Nov 2024
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VP/Other Executive

Loyalty, Product

eClinicalWorks EHR is usable. We are getting by with it. We made the choice to buy it, so we are...

Oct 2024
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(0)
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Director

Loyalty, Product

In eClinicalWorks EHR, many features are imposed on the entire company rather than being...

Oct 2024
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(0)
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Director

Product

Part of the problem with eClinicalWorks EHR is that it allows us many different ways of doing...

Oct 2024
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(0)
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Director

Product, Value

I have been involved in IT issues and EHRs for many years, and I have had demonstrations of dozens...

Oct 2024
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(0)
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Director

Loyalty, Product

We are stuck with and committed to a program that is old-fashioned and that seems to be at a dead...

Oct 2024
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Director

Product

One of the positives of eClinicalWorks EHR is that the patient portal is in pretty good shape. Our...

Oct 2024
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Director

Product

I wish eClinicalWorks could hire someone who understands the psychology of making the screen in...

Oct 2024
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(0)
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Director

Value

The challenge with EHRs is that they are expensive. And if there were something better, it would...

Oct 2024
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(0)
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Director

Culture, Loyalty, Product

eClinicalWorks EHR was pitched to us as a true enterprise platform, and once we started to use it as...

Oct 2024
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(0)
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Director

Product, Value

If someone were looking into eClinicalWorks EHR, I would encourage a primary care or internal...

Sep 2024
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(0)
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Director

Product

In general, we see an overpromise of functionality from eClinicalWorks and then continued errors in...

Sep 2024
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(0)
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Director

Product

eClinicalWorks EHR has a fairly intuitive user interface and fills in the SOAP notes specifically...

Sep 2024
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Director

Relationship

eClinicalWorks has a lot of clients, so we don't really receive any executive involvement. We have...

Sep 2024
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Director

Product

eClinicalWorks EHR is an easy EHR to work with. Most people can pick it up fairly quickly, but it...

Sep 2024
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(0)
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Director

Product

Sometimes, eClinicalWorks will roll out solutions that don't have 100% of their bugs fixed.

Sep 2024
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(0)
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Director

Value

I am pretty sure that we are getting our money's worth with eClinicalWorks EHR because we are able...

Sep 2024
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(0)
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Director

Relationship

eClinicalWorks has definitely overhauled their online and tech support. Their ticketing system has...

Sep 2024
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(0)
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Director

Product

I wish eClinicalWorks had more room to bring in outside third-party applications or interfaces....

Sep 2024
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(0)
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Director

Relationship

We have an account manager from eClinicalWorks who is pretty good. The vendor is more proactive...

Sep 2024
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(0)
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Director

Loyalty, Product

eClinicalWorks has brought in some new interoperability solutions, and they are trying to work on...

Sep 2024
||
(0)
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Director

Operations

eClinicalWorks' online education could use some improvement. The vendor could have some better...

Sep 2024
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(0)
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Director

Value

We get quite a bit of encouragement from eClinicalWorks when it comes to adding on other features...

Sep 2024
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(0)
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Manager

Loyalty, Operations, Product

As far as I know, there is no desire to leave eClinicalWorks EHR at my organization. However, I...

Aug 2024
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(0)
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Manager

Operations

eClinicalWorks has very proprietary available documentation that is not helpful. There is a lot of...

Aug 2024
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(0)
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Analyst/Coordinator

Loyalty

eClinicalWorks EHR isn't part of our long-term plans. We would love to switch to something else. We...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

Our relationship with eClinicalWorks isn't good at all. We are constantly calling the vendor and...

Aug 2024
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(0)
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Analyst/Coordinator

Culture, Relationship

eClinicalWorks' leaders make a lot of empty promises. Those leaders may tell us different things...

Aug 2024
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(0)
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Analyst/Coordinator

Value

eClinicalWorks charges us for every little thing. That is one of the reasons that we brought on a...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

eClinicalWorks is trying to advance their product and keep up with the market, but I feel like they...

Aug 2024
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(0)
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Manager

Product

This is minor, but there are sticky settings within lab management, and we should be able to use our...

Jul 2024
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(0)
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Manager

Relationship, Product

Since this new upgrade, the right-hand panel doesn't display very well, so that would be a minor...

Jul 2024
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Manager

Relationship, Operations, Product

eClinicalWorks has the technology, but they roll it out before they test it or find out how it...

Jul 2024
||
(0)
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Manager

Operations, Product

Our last upgrade was very good. There was very little lag time, and the system was up with no...

Jul 2024
||
(0)
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Director

Relationship

eClinicalWorks’ support people can be very tricky to work with. The way they troubleshoot and...

May 2024
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(0)
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Director

Loyalty, Product

I do like that eClinicalWorks EHR is web based now. The vendor finally got rid of the executable...

May 2024
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(0)
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Director

Product

I would like to change a bunch of little things in eClinicalWorks EHR. Certain things are...

May 2024
||
(0)
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Director

Product, Value

The caveat with eClinicalWorks EHR is that it works really well for small mom-and-pop physician...

May 2024
||
(0)
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CIO

Product

eClinicalWorks EHR isn't that buggy necessarily, but the quality of our experience with the vendor...

May 2024
||
(0)
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CIO

Relationship

eClinicalWorks’ customer support is very siloed. In order to solve a problem, we often have to go...

May 2024
||
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CIO

Relationship, Product

eClinicalWorks has ready access to the performance of our infrastructure and databases. We very...

May 2024
||
(0)
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CIO

Product

I would recommend eClinicalWorks EHR in very specific circumstances, like a small organization that...

May 2024
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(0)
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CIO

Relationship

eClinicalWorks’ support people aren't responsive, and they often make changes that impact us without...

May 2024
||
(0)
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CIO

Operations

I would like eClinicalWorks' training program to be more targeted to particular roles. It should...

May 2024
||
(0)
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Analyst/Coordinator

Product

The vendor has an AI program built into eClinicalWorks EHR with the latest upgrade. The program...

Apr 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

I didn't select eClinicalWorks, and I'm not necessarily a big fan. I can say the vendor is getting...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

eClinicalWorks has done a better job of hearing us. Like all EHRs, we customize eClinicalWorks EHR...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

We have a strategic account manager whom we can directly reach, but there is also a help desk...

Apr 2024
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(0)
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Analyst/Coordinator

Relationship

eCW is trying to improve their technical support. For example, they now give us the option to have...

Apr 2024
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