eClinicalWorks EHR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

eClinicalWorks has a lot of clicks. That's always the complaint that I get from the providers. There...

Apr 2022
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Manager

eClinicalWorks has a strategist person that's actually quite helpful to me when I'm reaching out for...

Apr 2022
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Manager

eClinicalWork functions, but I would tell others that it’s buggy and it helps to get to know the...

Apr 2022
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Manager

It would be helpful if eClinicalWorks could have some sort of mini application to preview what the...

Apr 2022
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Manager

We're still waiting for a resolution for the vitals. We can't move everybody to the browser version...

Apr 2022
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Manager

eClinicalWorks has the touchless check-in so we can just text to check in. They have the healow app,...

Apr 2022
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Manager

We haven't gone through training in a long time. And the last time we had training I actually was...

Apr 2022
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Manager

Sometimes when we upgrade, there's more bugs on the system that we expected. It's frustrating to...

Apr 2022
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COO

eClinicalWorks' integration team members are very difficult to work with. They have been a constant...

Apr 2022
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COO

eClinicalWorks needs to work on their pricing model. It is an à la carte model, and the vendor...

Apr 2022
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COO

We had a lot of challenges with the system in the beginning because eClinicalWorks sells the product...

Apr 2022
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COO

eClinicalWorks' product is comparable to or better than the other EMRs out there. It is a decent...

Apr 2022
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COO

eClinicalWorks is trying to work on their customer service. When we put in support tickets, it can...

Apr 2022
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Manager

Support continues to be a challenge with eClinicalWorks. Every time we install a patch to fix one...

Apr 2022
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Manager

We continue to utilize eClinicalWorks EHR just because we are so invested in it. I don't think the...

Apr 2022
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Manager

eClinicalWorks EHR is designed for a mom-and-pop primary care physician office. There are some...

Apr 2022
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Manager

eClinicalWorks is very averse to integration with other platforms. We have had to create workarounds...

Apr 2022
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Director

There are huge advantages to eCW's product in the primary care world compared to other products I...

Mar 2022
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CMIO

We have really struggled with interoperability with the vendor and with moving to models of...

Mar 2022
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CMIO

I don't think it was a terrible decision to get the product. We did a lot of good work with eClinicalWorks....

Mar 2022
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CMIO

There was something we use that the vendor said they would integrate the system with, and there...

Mar 2022
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CMIO

It is useful to train only our trainers on the product. We go through the training, and then we...

Mar 2022
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Analyst/Coordinator

The product could use some improvements to focus more on patient-centered care. For example, the...

Mar 2022
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Analyst/Coordinator

When we were choosing products, we were constrained by money. eClinicalWorks EHR had the most...

Mar 2022
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Analyst/Coordinator

The product’s documentation is very poor. When the product has an upgrade, eClinicalWorks expects us...

Mar 2022
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Analyst/Coordinator

eClinicalWorks is on their own little island, and instead of being open to sharing with other...

Mar 2022
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Analyst/Coordinator

We struggle with the product’s medication database because it doesn't seem to be updated. We have a...

Mar 2022
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Manager

eClinicalWorks tries not to charge for any items that aren't individual wants or needs. We offer a...

Mar 2022
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Manager

I wasn't impressed by how eClinicalWorks implemented the EHR and by the services they gave us. With...

Mar 2022
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Manager

Ongoing training is at will or by request. We don't necessarily rely on eClinicalWorks for ongoing...

Mar 2022
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Manager

The ease of use is evolving as the technology is evolving. The ease of use is getting better, but...

Mar 2022
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Manager

Some of the vendor's new technology, specifically in the voice recognition and scribe areas, are...

Mar 2022
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Manager

The only downside of the vendor's support is the inherent language difficulties because most of the...

Mar 2022
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Manager

eClinicalWorks has gotten so big. I used to communicate with one of the executives occasionally, but...

Mar 2022
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Manager

There are very few other EHR technologies that provide the specific type of flow sheet that our...

Mar 2022
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Physician

Overall, eClinicalWorks EHR works well for the provider and is easy to learn. Unfortunately,...

Mar 2022
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Physician

eClinicalWorks EHR is very intuitive and easy to use. eClinicalWorks is trying to embrace digital...

Mar 2022
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Physician

The user experience is mediocre. eClinicalWorks needs to invest in having product designers sit with...

Mar 2022
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CEO/President

eClinicalWorks does not keep all their promises. They have gone through some sort of safety and...

Mar 2022
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CEO/President

eClinicalWorks does not charge us for every little thing. They actually tend to give most things away....

Mar 2022
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CEO/President

When eClinicalWorks' product has a new feature or change, eClinicalWorks doesn't arrange any...

Mar 2022
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CEO/President

Every upgrade from eClinicalWorks fixes 10 problems and creates 4 new ones, and sometimes the new...

Mar 2022
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CEO/President

I would like eClinicalWorks to improve their credit card processing. There are a couple of credit...

Mar 2022
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CEO/President

eClinicalWorks EHR uses a connection service called healow Insights to integrate data from other...

Mar 2022
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CEO/President

Sometimes eClinicalWorks’ support team has challenges understanding a problem we are having, or the...

Mar 2022
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CEO/President

If a user knows how to use eClinicalWorks EHR and can put up with some of the annoyances,...

Mar 2022
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Director

Initially, I loved eClinicalWorks EHR. Using it as a clinician was awesome, but then I moved into...

Feb 2022
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Director

The first year we went to the vendor's conference, we are all pumped up, and then by the second...

Feb 2022
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Director

eClinicalWorks needs to work on the true integration of their system. The vendor has many add-ons,...

Feb 2022
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Director

I would probably buy eClinicalWorks EHR again for an ambulatory-only setting, but for an entire...

Feb 2022
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Director

eClinicalWorks' support is terrible. All of the vendor's support is outsourced overseas, and their...

Feb 2022
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Director

We got the solution to work, but it was difficult to set up. Our providers like how intuitive the...

Feb 2022
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Director

We have had offices leave the solution, but the vendor is very difficult. They don't want people to...

Feb 2022
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Director

I wouldn't recommend the system to anyone. We typically try to steer people toward other EHRs.

Feb 2022
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Manager

As long as people are using the templates that are suggested by the product, our notes look really...

Feb 2022
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Manager

Some things are fine with the EHR, but something new happens every day. Something disappears or...

Feb 2022
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Manager

If I could revisit the whole decision, I would say that I would not want to get the system during a...

Feb 2022
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Manager

I don’t think that eClinicalWorks nickels-and-dimes us. We have paid what we were contracted, but...

Feb 2022
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Manager

eClinicalWorks' system is the only EHR I know for an FQHC, and it works well with what we do. As...

Feb 2022
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Manager

eClinicalWorks has different people working in different areas of the EHR that don't speak to each...

Feb 2022
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Manager

We see consistent issues in eClinicalWorks' EHR. Sometimes the issues are from security settings of...

Feb 2022
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Manager

The main changes I would make to the EHR are around the workflow processes. There is a lack of...

Feb 2022
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Manager

The most frustrating thing with eClinicalWorks’ support is we can tell the techs that are answering...

Feb 2022
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Manager

Initially, the training that the vendor gave us was very poor. The actual on-site trainers that came...

Feb 2022
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Manager

The particular people that the vendor brought here were really knowledgeable. They tried to help us...

Feb 2022
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Manager

In a recent upgrade to eClinicalWorks EHR, the patient emergency contact wouldn't save. It has been...

Feb 2022
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Manager

eClinicalWorks does allow their system to have some interoperability with other EMRs, and that is...

Feb 2022
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Manager

Throughout the years, eClinicalWorks' support has been very up and down. There have been times when...

Feb 2022
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Manager

We still do not have the meaningful use information we need, and the vendor said that feature should...

Feb 2022
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Manager

I don’t see eClinicalWorks anticipating or looking at problems. The vendor deals with issues only...

Feb 2022
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Manager

The EHR is fine. It has its shortfalls, but so does every product. eClinicalWorks usually tries to...

Feb 2022
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Manager

eClinicalWorks was finally able to get the PDMP working, but not all the functions work in both...

Feb 2022
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Manager

eClinicalWorks doesn’t do a lot of training with the implementation of other products. We have to...

Feb 2022
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CMIO

We are stuck on the client platform. It is slow and clunky, and it doesn't seem to work with the way...

Feb 2022
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CMIO

eClinicalWorks' support people have come a long way in structuring their product. They have improved...

Feb 2022
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CMIO

We had a lot of difficulties with the project management for our eClinicalWorks implementation. Our...

Feb 2022
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CMIO

As we get used to eClinicalWorks EHR, it gets used to us. With patients coming in for return visits,...

Feb 2022
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CMIO

Going to eClinicalWorks EHR has been a painful transition for everybody. We were on our last system...

Feb 2022
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CMIO

eClinicalWorks could be more proactive. If we are seeing an issue and eClinicalWorks is not seeing...

Feb 2022
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CMIO

I hope that eClinicalWorks EHR is part of our long-term plans. The whole reason we made the change...

Feb 2022
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CMIO

The on-site training and go-live support from eClinicalWorks were excellent. I wish we could have...

Feb 2022
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CMIO

The support process for eClinicalWorks is working reasonably well. When we have issues, the vendor’s...

Feb 2022
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Director

The biggest thing for me is that we don't have any control over when eCW upgrades the application...

Jan 2022
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Analyst/Coordinator

The most important thing for the vendor to focus on is support. Their support network is absolutely...

Jan 2022
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Analyst/Coordinator

In terms of usability, the system leaves something to be desired. The configuration is complex and...

Jan 2022
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Analyst/Coordinator

eClinicalWorks should focus on providing tangible outcomes. Our issues are probably a symptom of the...

Jan 2022
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Analyst/Coordinator

Early on in our relationship with eClinicalWorks, we learned that they do not care about supporting...

Jan 2022
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Analyst/Coordinator

It is in the nature of EHRs to be part of our long-term plans. We are almost crippled. Once we...

Jan 2022
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Analyst/Coordinator

When we express our concerns to eClinicalWorks, they do not listen to us. They are insensitive to...

Jan 2022
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Analyst/Coordinator

When we were brand new to the application, I quickly learned more about it than our assigned...

Jan 2022
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Analyst/Coordinator

We have been fighting to get workable reports since we went live. The clinical side of the system is...

Jan 2022
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Analyst/Coordinator

The executives placate us. They like to blow smoke. The executives get involved when they feel like...

Jan 2022
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Analyst/Coordinator

Most of the solutions we get are solutions we have found ourselves. I hate working with...

Jan 2022
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Analyst/Coordinator

If eClinicalWorks improves twice over, there is a fair chance my satisfaction will slightly increase...

Jan 2022
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Analyst/Coordinator

We were sold on eClinicalWorks' product because of several things we were told that turned out to be...

Jan 2022
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Director

eClinicalWorks’ service is horrible. We have to fight to get the service people's attention. I want...

Jan 2022
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Director

As interoperability became more prevalent, eClinicalWorks EHR became less effective. The web portal...

Jan 2022
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VP/Other Executive

The vendor is very hard to work with around integration, and they charge a lot for it.

Jan 2022
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VP/Other Executive

I can call the vendor organization, but the direct support is not good.

Jan 2022
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VP/Other Executive

My impression is that the system is better for a small office. The system can be hard to navigate,...

Jan 2022
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VP/Other Executive

The more I poke around the system, the more I find what I like about it. A year ago, I would have...

Jan 2022
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COO

The positive thing about eClinicalWorks EHR is that it is really easy to learn. The training time is...

Jan 2022
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COO

The biggest frustration we have with eClinicalWorks EHR is that it doesn't integrate with other...

Jan 2022
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COO

Our relationship with eCW has been deteriorating over the past few years. We have an account...

Jan 2022
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CMIO

eClinicalWorks was the number-one vendor when we bought their product, but they have dropped so much...

Jan 2022
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CMIO

When the vendor promises something, they come through with it. The vendor comes out with a lot of...

Jan 2022
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CMIO

eClinicalWorks has an initiative to greatly improve patient safety, but when a company responds to...

Jan 2022
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CMIO

The new prescription standard has created a necessary change in the screens and the functionality of...

Jan 2022
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CMIO

We have adopted other technology to meet our needs before eClinicalWorks develops it. In other...

Jan 2022
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CMIO

The vendor has become more active with patient safety and making it more transparent. There is a...

Jan 2022
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CIO

I don't have a lot of really good things to say about eClinicalWorks. They are underperforming in...

Jan 2022
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CIO

eClinicalWorks is an arrogant company. We ask them to show us their rollback plan so that we can...

Jan 2022
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CIO

eClinicalWorks moved things around for our data centers, but they looked really different and...

Jan 2022
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Director

eClinicalWorks EHR is fine. It meets some of our needs. It isn't great, but like any software, how...

Jan 2022
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Director

The vendor's customer service is very poor. They tend to work on everything from a project and...

Jan 2022
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Director

eClinicalWorks' responses aren't timely. We will put tickets into the system, and then they will...

Jan 2022
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Director

The system's interoperability and functionality are very poor. The vendor seems less capable when it...

Jan 2022
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Director

I have never found an EHR to be intuitive. We have to train people on EHRs. Their ease of use is...

Jan 2022
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CIO

The vendor shows product demos and road maps, but they don’t deliver on those. They deliver a...

Dec 2021
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CIO

The software integrates with a few systems, but eClinicalWorks doesn't participate in a way that...

Dec 2021
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CIO

The longer we have the product, the more unhappy we seem to be with it. The vendor keeps trying to...

Dec 2021
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CIO

It seems like every new feature has a monthly cost per provider and per nurse. The vendor has touted...

Dec 2021
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CIO

A strength of the system is its customizability. We can do a lot with it in terms of the provider...

Dec 2021
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CEO/President

eClinicalWorks couldn't get their system to integrate very well or seamlessly with our other...

Dec 2021
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CEO/President

We don't have any in-house people who could work on eClinicalWorks EHR. We are trying to enforce the...

Dec 2021
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CEO/President

One hurdle that we have faced is that we were on a telehealth path before the pandemic. Our next...

Dec 2021
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CEO/President

We are looking at other telehealth products, but they all have their deficiencies when it comes to...

Dec 2021
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CEO/President

Everyone complains about the vendor's offshore support. eClinicalWorks knows that they need a second...

Dec 2021
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CEO/President

I have no easy way to communicate with clinicians in the system or to make it easier for patients to...

Dec 2021
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CEO/President

Based on the market and the size of my organization, if I were going to do an upgrade, I wouldn't be...

Dec 2021
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Manager

eClinicalWorks is notoriously bad about making timeline promises that they can't keep. We had a...

Dec 2021
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Manager

eClinicalWorks will charge us for some things, but they won't charge us for other things. I don't...

Dec 2021
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Manager

Some of the custom work that we have done with the solution has limited our integration abilities.

Dec 2021
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Manager

eClinicalWorks recently released a version of the system that had pretty extensive performance...

Dec 2021
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Manager

The vendor needs to focus on the system's workflows and the number of clicks that it takes for us to...

Dec 2021
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Manager

eClinicalWorks does a great job of staying up to date on current government policies, procedures,...

Dec 2021
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Manager

Recently, eClinicalWorks removed some support privileges. Now, their support people aren't able to...

Dec 2021
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Manager

eClinicalWorks EHR would be great for a mom-and-pop shop. With larger customers, the vendor has to...

Dec 2021
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CIO

We are an enterprise customer of eClinicalWorks, and the product that they offer meets our basic...

Dec 2021
||
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CIO

The executive involvement from eClinicalWorks is high, but is not met with great satisfaction.

Dec 2021
||
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CIO

Epic won’t let customers fail. It is more expensive, but they will not let customers go live unless...

Dec 2021
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Director

I use eClinicalWorks EHR because a lot of physicians in my area use it. That makes it convenient for...

Dec 2021
||
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Director

I am not a fan of the system's speed. The system is slow to refresh and navigate from screen to...

Dec 2021
||
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Director

Interfaces can be tricky in the system. Although we already set up several interfaces, we still run...

Dec 2021
||
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Director

Reporting in eCW's system is awful. The eBO report module is cumbersome to use. If I need a report,...

Dec 2021
||
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Director

I am not looking forward to this coming year because I know we will be adding some functionality...

Dec 2021
||
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Director

I like the way the system holds patient information. The information looks good and is organized....

Dec 2021
||
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CMIO

eClinicalWorks has tried to innovate in some areas. However, in their annual user conference, they...

Dec 2021
||
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CMIO

eClinicalWorks EHR is part of our long-term plans because our level of pain isn't great enough to...

Dec 2021
||
(0)
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CMIO

The vendor's executives are very involved. The vendor keeps all of their promises, but we ask them...

Dec 2021
||
(0)
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CMIO

For the most part, I have the muscle memory to do things pretty quickly in the system.

Dec 2021
||
(0)
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CMIO

There are many areas in the system that eClinicalWorks could really improve, like their design...

Dec 2021
||
(0)
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CMIO

A couple of our specialties struggle with the system. The system might have modules that are okay...

Dec 2021
||
(0)
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CMIO

I would say that our relationship with the vendor is tolerable at best and antagonistic at worst....

Dec 2021
||
(0)
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Manager

eClinicalWorks EHR is fairly intuitive. I like that the training is minimal for new users. They can...

Nov 2021
||
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Manager

eClinicalWorks delivers new technology, but they expect me to pay extra for it, and that is...

Nov 2021
||
(0)
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Manager

eClinicalWorks’ support is pretty good. After complaining to the vendor, I got a new strategic...

Nov 2021
||
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Manager

The data migration this year has been absolutely horrible. Everything is being done remotely, and we...

Nov 2021
||
(0)
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Manager

The program has grown with value-based care significantly, and some people say eClinicalWorks has...

Nov 2021
||
(0)
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Manager

eClinicalWorks charges for each of their tools, which are all necessary tools. They charge...

Nov 2021
||
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Director

I know eClinicalWorks tried hard to make adjustments during the pandemic for things like more...

Sep 2021
||
(0)
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Director

I wouldn't say that we have had a terrible or great year. We pulled back from using the EMR because...

Sep 2021
||
(0)
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Physician

eClinicalWorks EHR pretty much looks like the same product as it did years ago. There are some...

Aug 2021
||
(0)
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Physician

eClinicalWorks EHR is easy to use. The learning curve is not steep. The system is pretty intuitive.

Aug 2021
||
(0)
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Physician

There are times when one wants to get certain views of historical data that aren't possible to do....

Aug 2021
||
(0)
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Physician

There might be things that eClinicalWorks is offering to my IT people, but they prefer not to go...

Aug 2021
||
(0)
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Physician

eClinicalWorks EHR wasn't a terribly expensive product. Given that the product isn't all that great,...

Aug 2021
||
(0)
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Physician

The software's data entry is very cumbersome. One has to come up with workarounds and tricks. The...

Aug 2021
||
(0)
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Physician

If I were going to be solo, I might think about buying eClinicalWorks EHR again. One of my pet...

Aug 2021
||
(0)
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Physician

The implementation process was over a weekend, and it started and ended when it was supposed to. But...

Aug 2021
||
(0)
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Physician

If I were king of the forest, we probably would have made a switch years ago because of the issues...

Aug 2021
||
(0)
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Physician

Patients find eClinicalWorks EHR difficult to use. Some of the weaknesses on the physician side are...

Aug 2021
||
(0)
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Physician

The number of clicks and the ability to attach documents to the portal, and nowadays, patients take...

Aug 2021
||
(0)
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Physician

We upgraded the system, but I cannot find a single thing that got better with the upgrade. Things...

Aug 2021
||
(0)
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Physician

I can't remember the last time I got any direct training from eClinicalWorks. It was probably years...

Aug 2021
||
(0)
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Physician

At the end of the day, eClinicalWorks EHR does what the vendor says it will do, but it takes a lot...

Aug 2021
||
(0)
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Physician

Unfortunately, a lot of the information comes in images that are sent by fax, and data is not sent...

Aug 2021
||
(0)
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Analyst/Coordinator

eClinicalWorks is getting better about keeping their promises, but they still say that something is...

Aug 2021
||
(0)
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Analyst/Coordinator

It takes a lot of work to get any integration or interfacing done with the system. That is such a...

Aug 2021
||
(0)
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Analyst/Coordinator

The vendor could drive outcomes for us by offering more ways for us to get information to places...

Aug 2021
||
(0)
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Analyst/Coordinator

The vendor tries to customize their physician training classes. At go-lives, they break up training...

Aug 2021
||
(0)
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Analyst/Coordinator

Overall, eClinicalWorks EHR is a comprehensive product. It looks at patients in all areas, from...

Aug 2021
||
(0)
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Manager

eClinicalWorks support since the pandemic started hasn't been great. I am a little disappointed in...

Aug 2021
||
(0)
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Manager

eClinicalWorks EHR works well. Everyone is going to have a problem no matter which EHR we use. Every...

Aug 2021
||
(0)
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Manager

eClinicalWorks EHR is integrated into everything that we do. The vendor is a partner to us.

Aug 2021
||
(0)
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Manager

Sometimes, an EMR can have too many features because the government puts regulations on EMR...

Aug 2021
||
(0)
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VP/Other Executive

Our providers wanted a different system when we purchased eClinicalWorks EHR years ago, but our...

Jun 2021
||
(0)
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VP/Other Executive

We have gotten upgrades, and those haven't always gone smoothly. The system is adequate, but it just...

Jun 2021
||
(0)
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VP/Other Executive

The customer support could be better. We sit on issues regularly, and we never seem to get anything...

Jun 2021
||
(0)
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CIO

eClinicalWorks is very quick in rolling out new features, but the features don’t work the way they...

Jun 2021
||
(0)
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CIO

eClinicalWorks delivers a low-quality product. We definitely get what we pay for. I think their...

Jun 2021
||
(0)
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CEO/President

eClinicalWorks doesn't keep all of their promises. I don't think that there is any organization that...

Jun 2021
||
(0)
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CEO/President

When it comes to serviceability and communication, it can be really difficult to have someone who...

Jun 2021
||
(0)
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CEO/President

We have access to eClinicalWorks' senior representatives, but those people have changed. There is...

Jun 2021
||
(0)
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CEO/President

eClinicalWorks is adept at handling crises. They were one of the first vendors to really engage in...

Jun 2021
||
(0)
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Manager

We definitely have some issues with eClinicalWorks EHR. The reporting is an issue because if we...

Jun 2021
||
(0)
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Manager

I have worked with eClinicalWorks EHR for a long time, so I have become adjusted to most of the...

Jun 2021
||
(0)
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Manager

We have to stay on top of the vendor a little bit to get things, such as report requests,...

Jun 2021
||
(0)
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Manager

Our providers have to go through a lot of steps to get the outcomes that they need. It would be...

Jun 2021
||
(0)
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Manager

We are a large practice, and I know that other large practices use eClinicalWorks EHR too, but we do...

Jun 2021
||
(0)
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Manager

eClinicalWorks EHR has so much potential. For the most part, the system is fairly functional and...

Jun 2021
||
(0)
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Manager

eClinicalWorks EHR has specified vendors that they work with, and then if we are looking outside of...

Jun 2021
||
(0)
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Manager

Everything has an extra charge. In eClinicalWorks EHR, we pay for the licenses and setup for each...

Jun 2021
||
(0)
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