eClinicalWorks EHR Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 12:37:29 AM and Model.EvProductId = 2000

Commentary Summary

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Neither
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Negative
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User Commentary

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CIO

Service and Support

eClinicalWorks has been an enigma. They made the decision to create an inpatient system, but when I...

Sep 2020
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CIO

Other Observations & Comments

I have memorized the introduction to every single one of eClinicalWorks' emails to me outside of a...

Sep 2020
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CIO

Functionality and Upgrades

We would buy the product again. We would have to have some different agreements in terms of the...

Sep 2020
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CIO

Service and Support

There is really nothing that eClinicalWorks promised us. The problem has just been our inability to...

Sep 2020
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CIO

Lessons Learned

We have our eCW database hosted. Our host is always our go-between. We rarely ever speak directly to...

Sep 2020
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CIO

Sales and Contracting

eCW needs to work on technology. We still don’t even have a go-live date for the appropriate use...

Sep 2020
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VP/Other Executive

Other Observations & Comments

I would consider purchasing the system again because it is a very affordable software solution, but...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn't avoid charging us for every little thing. I think nickel-and-diming is their...

Sep 2020
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VP/Other Executive

Implementation and Training

We have people come to do training pretty regularly. We have had eClinicalWorks train some of our...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

I have a team of people who go in and test all the new releases. That team does full regression...

Sep 2020
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VP/Other Executive

Service and Support

We get really good support from the vendor. We have a dedicated support person. I think...

Sep 2020
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Director

Implementation and Training

eCW does not keep all promises. They have never stuck to a deadline since we went live. They say...

Aug 2020
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Director

Functionality and Upgrades

It is difficult to say whether we would buy the solution again. eCW does deliver new technology, but...

Aug 2020
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Director

Functionality and Upgrades

eCW gets there eventually with tangible outcomes. But the reporting and dashboards are not...

Aug 2020
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Director

Implementation and Training

eClinicalWorks' implementation services are excellent. Their training is also good.

Aug 2020
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Director

Functionality and Upgrades

The ease of use is pretty decent. The EHR is pretty good at helping us drive tangible outcomes.

Aug 2020
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Director

Interfacing and Integration

The product functionality does not meet all of our needs. Integration is important to us....

Aug 2020
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Director

Future Outlook

Because of the coronavirus, our needs are changing so quickly that it is hard to know what things...

Aug 2020
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Director

Functionality and Upgrades

Greater communication ability through eClinicalWorks' system would be great. If we want to send a...

Aug 2020
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CMIO

Interfacing and Integration

I would tell others that the product is integrated and that the modules work well together. They...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I would not by eClinicalWorks EHR again. I don't think eClinicalWorks EHR is very user friendly; it...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don’t feel like eClinicalWorks is used a lot for any tangible outcomes. I feel like I get more...

Aug 2020
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Analyst/Coordinator

Service and Support

Wherever there is a complaint that could be made, we are definitely vocal with eClinicalWorks about...

Aug 2020
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Analyst/Coordinator

Other Observations & Comments

With eClinicalWorks, my hope is that their system becomes more user friendly. I feel like I am happy...

Aug 2020
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CIO

Functionality and Upgrades

I hope things with the vendor and the product get better over the next year. We are pushing the...

Aug 2020
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Director

Functionality and Upgrades

Some of the patient communication could be a little clearer. Some of the patients get confused with...

Aug 2020
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Director

Functionality and Upgrades

The biggest thing the vendor could focus on for the practice would be the workflow. They could focus...

Aug 2020
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Director

Service and Support

The vendor's support depends on the technician we get because sometimes, the technicians can be very...

Aug 2020
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Director

Other Observations & Comments

The system has served its purpose well enough, but we are trying to centralize things so that we can...

Aug 2020
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Director

Implementation and Training

eClinicalWorks has a portal we can go to, and we can get some basic information. But the portal...

Aug 2020
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Director

Service and Support

A lot of times, the vendor promotes things, but there are bugs. The vendor says the system will do...

Aug 2020
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Director

Service and Support

eClinicalWorks doesn’t have any monitoring in the system. They do, however, notify us if there are...

Aug 2020
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Director

Functionality and Upgrades

Sometimes it takes a little bit of clicking through the system to navigate properly.

Aug 2020
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Manager

Functionality and Upgrades

We have had a mixed experience with eClinicalWorks. There were all kinds of negative things when we...

Aug 2020
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Manager

Implementation and Training

I heard that eClinicalWorks' training was good. The trainers were good and came to the facility. I...

Aug 2020
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Manager

Service and Support

I think there are great leaders from eClinicalWorks who work with our organization. I do think our...

Aug 2020
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Manager

Technology

We have now moved to the cloud, so we are using the cloud-based version of eClinicalWorks' software....

Aug 2020
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Manager

Service and Support

eClinicalWorks has reached out to organizations we work with, and some of those relationships have...

Aug 2020
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Manager

Technology

On the eClinicalWorks system, physicians couldn’t log in from everywhere. During the COVID-19 crisis...

Aug 2020
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Manager

Functionality and Upgrades

I think eClinicalWorks has done pretty well. I think eClinicalWorks' system does what it is supposed...

Aug 2020
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Manager

ROI / Cost (care and feeding)

eClinicalWorks charges us for every little thing. When we have to have training for new people, that...

Aug 2020
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Manager

Other Observations & Comments

The cloud was definitely something important that eClinicalWorks brought to us. That really protects...

Aug 2020
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Manager

Service and Support

eClinicalWorks has a support chat, and with their ticket process, I just feel like I can’t get...

Aug 2020
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Manager

Functionality and Upgrades

I think eClinicalWorks' solution is probably a little harder to get used to using than some other...

Aug 2020
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CIO

Service and Support

The vendor is doing some new things now, like requiring that we do the maintenance upgrades right...

Aug 2020
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CIO

Other Observations & Comments

We were able to do some incredible things pretty quickly regarding COVID-19. Although, most of that...

Aug 2020
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CIO

Service and Support

The vendor keeps their promises sometimes. The vendor is proactive in terms of product development,...

Aug 2020
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CIO

Functionality and Upgrades

eClinicalWorks EHR is one of the EHRs that are available on the market today that are the easiest to...

Aug 2020
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CIO

Functionality and Upgrades

Everyone says that there is no good EMR out there. Whatever EMR people use, they are going to find a...

Aug 2020
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CIO

Relationship

eClinicalWorks is all smoke and mirrors when it comes to keeping promises. If we don't scream loudly...

Aug 2020
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CIO

Lessons Learned

Potential customers really need to understand what they are trying to solve and what version they...

Aug 2020
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CIO

ROI / Cost (care and feeding)

From a value standpoint, the system is not very expensive compared to other systems. I get my...

Aug 2020
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Physician

Service and Support

eClinicalWorks has two versions. One version is web based, and one is client based. We have access...

Aug 2020
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Physician

Future Outlook

We are part of a bigger organization that uses Epic. There may be a push to switch to Epic, but for...

Aug 2020
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Physician

ROI / Cost (care and feeding)

The vendor charges for a lot of little things. I remember listening to some videos, and even to turn...

Aug 2020
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Physician

Lessons Learned

If I go online and use the vendor's training, that is okay, and I give that a higher rating....

Aug 2020
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Physician

Functionality and Upgrades

I like the fact that the system is flexible. eClinicalWorks has a lot of little things that we can...

Aug 2020
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Physician

Lessons Learned

My biggest problem is usability. The vendor has a usability group, and they have watched users and...

Aug 2020
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Manager

Lessons Learned

The most important attributes to me are the vendor relationship, the ease of use, and the basic...

Aug 2020
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Manager

Relationship

We are pushing the product at the outer boundaries and the upper threshold from a database capacity...

Aug 2020
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Manager

Lessons Learned

We have been assigned a billing specialist to assist us, and that person has been a huge help. The...

Aug 2020
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CMIO

Other Observations & Comments

I believe we made the right decision by going with eClinicalWorks. I would buy their product again,...

Aug 2020
 Helpful

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CMIO

Functionality and Upgrades

eCW has done well at supporting us during the COVID-19 crisis. The application is something all of...

Aug 2020
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CMIO

Service and Support

We do our own updates, but when we have to spin up a new server for an application or database, the...

Aug 2020
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CMIO

Interfacing and Integration

My interoperability goals relate to getting clinical data from outside practices. That has been one...

Aug 2020
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CMIO

Implementation and Training

The medication management tool needs improving. In terms of the upgrade process, we are often faced...

Aug 2020
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CMIO

Functionality and Upgrades

Our end users find the system to be easy to use. I am comparing eClinicalWorks' system to other...

Aug 2020
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CMIO

Other Observations & Comments

We have made the product work. I am steeped in the problems of the product, but it is really good in...

Aug 2020
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CMIO

Functionality and Upgrades

We would love to have a previsit planning capability. Right now, our doctors have to put in the...

Aug 2020
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CMIO

Service and Support

The vendor’s support has greatly improved. We have the advantage of an account manager that we talk...

Aug 2020
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CMIO

Service and Support

The vendor has done several proactive things, including literally calling us to tell us not to do an...

Aug 2020
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CMIO

ROI / Cost (care and feeding)

The system does very well at driving tangible outcomes. Our outcomes are really excellent. Our CEO...

Aug 2020
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Director

Functionality and Upgrades

We asked for some enhancements years ago and still haven’t received them. That is where the lack of...

Aug 2020
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Director

Service and Support

We get inconsistent support. We seem to know more than the support people with certain things. Half...

Aug 2020
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Director

Service and Support

eClinicalWorks does not keep all their promises. They keep promises relating to the product. But if...

Aug 2020
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Director

ROI / Cost (care and feeding)

The product is a significant cost, but the product is great. eClinicalWorks doesn’t nickel-and-dime,...

Aug 2020
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Manager

Functionality and Upgrades

eClinicalWorks is very proactive. They are able to deliver. They have multiple platforms for...

Aug 2020
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Manager

Other Observations & Comments

I want to be able to text my patients at check-in. eClinicalWorks has been promising that for a...

Aug 2020
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Manager

Functionality and Upgrades

I don’t like the bugs. eClinicalWorks has two products. They have a web-based version and another...

Aug 2020
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Manager

Sales and Contracting

Our primary goal is to support our providers in their progress notes and visit as much as we can. We...

Aug 2020
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Manager

Technology

I would like the vendor to focus on the daily use, the technology, and the quality of service. We...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The vendor is pretty okay in terms of us receiving our money's worth. I would recommend a vendor if...

Aug 2020
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