eClinicalWorks EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty
We really liked the integrated package from eClinicalWorks. We were also looking to outsource our...
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Operations
We are a complex group, so there are a lot of moving parts. The implementation of eClinicalWorks EHR...
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Operations
The vendor's trainers showed us all the options available in the solution. That was too much. If I...
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Loyalty, Operations, Product
Our younger staff members think the solution is a piece of cake. They are just used to using...
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Product
If we separate the eClinicalWorks EHR and PM systems, the complexities increase a lot. Having an...
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Product
eClinicalWorks EHR is easy to use, but it is not the easiest. We have had recurring performance...
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Culture
eClinicalWorks does have a business model of breaking up charges in a lot of ways, and that makes...
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Product, Value
It is good to keep things all under the same EHR, so that we don't run into issues of systems or...
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Product
eClinicalWorks could improve their timeframe to upgrade, make it easier to upgrade, and then not...
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Relationship
I don't see any of the executives. eClinicalWorks is too large. However, our solution manager with...
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Operations
Training is nonexistent with eClinicalWorks, at least for our upgrades and conversions. They give us...
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Operations
Our project manager for the EHR implementation was excellent. Despite the complexity of the project,...
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Culture, Value
When we purchased eClinicalWorks EHR, certain reporting and workflow features were included as part...
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Product
We use third-party vendors outside of eClinicalWorks because we need a more detailed and hands-on...
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Operations
eClinicalWorks handled our initial training, but ongoing training isn’t really provided directly....
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Product, Value
By using an integrated solution from eClinicalWorks, we have a single source of truth and one...
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Operations, Product
I think the ongoing upgrades are fine. They are not disruptive, and eClinicalWorks has good...
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Relationship
One thing that has been very helpful is that eClinicalWorks helps consolidate our account managers...
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Operations
eClinicalWorks' systems can be hard to implement and use. The vendor promises that a solution will...
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Product
eClinicalWorks has some integration tools, but they are not integrated in a way that is always...
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Operations, Product
eClinicalWorks' system has lots of clicks. It is not as customizable for us as we grow multiple...
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Value
eClinicalWorks offers integration options, and it is possible to integrate a lot of things with...
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Relationship
Trying to get ahold of eClinicalWorks is ridiculous, and it takes forever.
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Product
The system's ability to generate reports is absolutely critical for us, but the system requires too...
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Operations
eClinicalWorks doesn't keep all of their promises. eClinicalWorks messed up a few times with our...
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Operations
I haven't had much experience with eClinicalWorks' training, but when I have reached out to the...
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Culture, Relationship
There is a running joke that we went to the eClinicalWorks conference and that they promised many...
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Operations
Upgrades are not being pushed. We have to manually do them, and that is one of the hard parts. And...
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Product
One of eClinicalWorks’ great challenges is their refusal to work with any third-party vendors....
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Loyalty, Value
eClinicalWorks has fair pricing. They are very cheap. I think the reason I initially went with them...
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Loyalty, Relationship, Product
One of the big-picture reasons we wouldn’t buy eClinicalWorks EHR again is that, from an ease-of-use...
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Value
Anything now is an extra cost, and that is really kind of strange. Some of the things we would think...
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Operations, Product
eClinicalWorks responds and tries to keep up with the changes or the needs of organizations,...
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Product
Our clinical users are extremely happy with eClinicalWorks EHR and really like it. They like the...
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Loyalty
Our users came back from a conference really excited about some of the changes that are coming up....
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Relationship, Value
We host the system ourselves, and eClinicalWorks’ support can be really challenging. While on paper...
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Value
If another practice had more money, I would recommend Epic over eClinicalWorks.
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Operations
I feel like with the guidance that we get from eClinicalWorks, we are sometimes looking for cheat...
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Product
The layout for documenting in the EHR is good.
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Relationship
eClinicalWorks may keep their promises, but they take forever to realize them, so the timeline that...
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Loyalty, Product
The issue that we find with the solution is the lack of integration with other solutions. My...
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Product
Using multiple solutions from eClinicalWorks has helped us integrate things from the EHR to the...
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Operations, Product
There was a really buggy upgrade for eClinicalWorks EHR. Our last upgrade actually affected our...
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Value
eClinicalWorks is notorious for nickel-and-diming. That is why we went to a couple of other vendors....
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Culture
The larger eClinicalWorks gets, the more disconnected they become with their customers. There is...
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Product
eClinicalWorks EHR gives us access to data and information without having to go to multiple screens....
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Operations
eClinicalWorks' training is terrible. They have eClinicalWorks University, but the vendor has two...
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Operations, Product
The last upgrade that we did with eClinicalWorks was literally the worst upgrade I have ever seen...
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Relationship
The executives at eClinicalWorks would take my call. They make a bunch of promises, but I have to...
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Value
eClinicalWorks EHR is cheap and effective. My doctors complain about the product continually, but...
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Relationship, Product, Value
If I were having a beer with a peer who was thinking about changing EHRs, I would tell them they...
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Relationship
eClinicalWorks is very bad at keeping promises. The vendor’s company culture is dangerously...
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Product
I would love to change EHR systems. eClinicalWorks EHR is just falling so far behind. It is a legacy...
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Loyalty, Product
Our ability to build templates is very limited in eClinicalWorks EHR. This may change a lot with AI,...
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Loyalty
It is not my decision whether we switch off eClinicalWorks EHR because this is a massive decision....
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Loyalty, Product
There are better products out there that are more modern and have better potential for success in...
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Product
There are a lot of functionalities missing in eClinicalWorks EHR. It is cumbersome to document a...
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Relationship, Product
Whenever we see that an upgrade is available, we become worried. We have had multiple upgrades, and...
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Product
We give patients instructions, but we often want to be able to put the instructions in multiple...
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Product, Value
The ability to communicate quickly with patients through text or email is huge. eClinicalWorks EHR’s...
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Operations
I would rate eClinicalWorks highly on their training, mainly because we have good people internally...
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Product, Value
The greatest benefits we have seen from using multiple eClinicalWorks solutions include our ability...
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Relationship, Product
We have had some quality problems with some of the recent updates for eClinicalWorks EHR, and it...
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Product
On the EHR side, eClinicalWorks does a good job of pushing the envelope in terms of integrating with...
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Loyalty, Product
Like everybody else out there, eClinicalWorks is rapidly trying to use AI as part of their product...
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Relationship
We haven't needed training from eClinicalWorks. The support has been frustrating. We have unmet...
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Relationship
eClinicalWorks needs an advanced level of support for people who have been on the product for...
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Relationship, Product
We have been on eClinicalWorks EHR for so long, so I know we have eClinicalWorks’ ear, but the...
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Loyalty, Product
In eClinicalWorks EHR, we are starting to use some AI capabilities. The AI assistants do everything...
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Product
eClinicalWorks doesn't play well in the interoperability sandbox. They would rather develop their...
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Product
Our clinicians feel eClinicalWorks EHR is very intuitive. eClinicalWorks is currently on a cadence...
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Loyalty, Relationship, Value
With everything changing in the federal landscape and our impact on our budget, I think we were on a...
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Value
The system is definitely more of an à la carte platform. The vendor will offer a lot of different...
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Culture, Relationship
A lot of the time, when we request enhancements from eClinicalWorks, they will tell us that they are...
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Relationship
We like the fact that eClinicalWorks listens when we bring in requests, and they have made changes...
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Operations
eClinicalWorks has made videos and documentation for training; they just aren't well done. They are...
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Relationship
eClinicalWorks has improved and made big strides with their support and vendor executive...
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Loyalty, Product
A lot of eClinicalWorks solutions are usually pretty darn good, but there can be times when...
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Product, Value
A specific and tangible benefit our organization has realized by using multiple solutions from...
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Product
eClinicalWorks has a lot of barriers and weaknesses, including billing struggles. Organizations that...
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Product
eClinicalWorks EHR is terribly lacking in logs and auditing, as well as in monitoring....
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Relationship
With eClinicalWorks, we are working with support teams, and just like with any other humans, things...
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Relationship, Product, Value
eClinicalWorks EHR does well at driving tangible outcomes. And executive involvement is rare, but I...
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Product
Even the little things in the solution, like the font choice, how small the font is, the number of...
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Product
Another big problem with the solution is that there are a lot of areas in the documentation process...
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Relationship
There is never any executive involvement from the vendor. We have tried to involve them. We have...
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Product
The solution is just old-fashioned. It was fine 20 years ago, but it isn't now. We are looking at...
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Product, Value
I would not buy eClinicalWorks EHR again. I wouldn’t recommend it. It isn't something I would...
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Product
When we get an abnormal lab result and want to send the patient a prescription for it, going through...
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Product
The vendor did not keep all their promises. eClinicalWorks EHR is an archaic program that was...
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Relationship
eClinicalWorks EHR has tremendous capabilities, but eClinicalWorks doesn't work with or support...
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Operations, Value
It was a nightmare when we switched from our previous system to eClinicalWorks EHR. The...
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Loyalty, Product
By using multiple solutions from eClinicalWorks, we have everything in one place, and we get...
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Operations, Product
My main wish-list item for eClinicalWorks EHR is to get things right. For the price that we are...
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Relationship
eClinicalWorks’ customer service is seriously lacking. It always has been. We have trouble with the...
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Value
I wouldn’t buy eClinicalWorks EHR again for a lot of reasons. eClinicalWorks overpromises things,...
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Loyalty, Product
We use third-party solutions in place of offerings from eClinicalWorks because eClinicalWorks...
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Value
With a prior vendor, we were used to customizable reports that the administration would use and that...
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Loyalty, Operations
We are moving away from eClinicalWorks. We are not their biggest fans. The vendor doesn't ask us if...
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Operations
eClinicalWorks doesn't do any training for new upgrades or changes.
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Product, Value
Our providers like eClinicalWorks EHR. The system is easy to get around in. eClinicalWorks EHR...
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Value
eClinicalWorks is bad about charging a ridiculous amount for some things like ambient listening. The...
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Value
eClinicalWorks supports our integration and interoperability goals, but they charge us for running...
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Product, Value
The solution has increased my burnout due to the numerous clicks required. Additionally, we have to...
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Relationship
There are just good people who work at eClinicalWorks. I have dealt with a lot of folks from the...
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Product
Other than the mapping problems that we have where we have some data structured and some not, I...
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Value
eClinicalWorks charges for every little thing. We did an integration, and they tried to charge us...
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Product
I haven't seen a whole lot of innovations or upgrades for eClinicalWorks EHR. It is underwhelming....
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Relationship
eClinicalWorks is very responsive, but they are all over the place and very selective with their...
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Product
There is some baked-in AI in our EHR that has a silly name and does the things. I am not sure how...
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Value
We have to pick our poison; we are either going to spend a lot of money on the software that we...
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Loyalty, Value
eClinicalWorks has the price. Their price was why we chose them and is a main driver behind us...
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Operations, Product
eClinicalWorks’ documentation is horrendous. They do capture everything, but nobody has the time to...
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Relationship
eClinicalWorks has tried to do better on their support. They take the lead in communication. They...
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Culture, Loyalty
In my opinion, eClinicalWorks EHR is clunky. We will go to eClinicalWorks' sales pitch, and they...
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Relationship, Product
eClinicalWorks’ general problem is that they have a product that we get used to and that is...
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Product
Some of the lack of outcomes with eClinicalWorks EHR are our fault. We implement something and tell...
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Value
eClinicalWorks is really good at charging for every little thing. They nickel-and-dime us. Because...
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Operations, Product
The one thing that eClinicalWorks EHR has going for it is the design, which is fairly decent. The...
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Product, Value
I would recommend eClinicalWorks EHR with caveats; it would depend on what my peers were looking...
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Product
I like eClinicalWorks EHR. The thing I don't like about it is that when we are putting things in the...
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Product
eClinicalWorks EHR is inefficient for many tasks. There is lag time, mobile application errors, lack...
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Operations
We moved from another product to an eClinicalWorks specialty module. The transition wasn't as smooth...
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Relationship
We have a new strategic account manager (SAM) from eClinicalWorks who has been very helpful. We meet...
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Relationship
eClinicalWorks' support depends on the situation. We were dealing with an issue, and the support...
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Relationship, Product
We have had ongoing issues with scanners, but there has been no resolution yet from eClinicalWorks....
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Value
eClinicalWorks doesn't avoid charging for every little thing. We are pretty much required to...
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Product, Value
I think the value driver for eClinicalWorks EHR is on the clinical side. The value there is more...
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Relationship
When we talk to eClinicalWorks about our issues, they say we are talking about enhancements, so we...
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Product
eClinicalWorks EHR does meet a lot of the organization's needs. Right now, one of the things we are...
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Loyalty, Relationship
I'm hoping my satisfaction with eClinicalWorks will get better. We just recently got a new strategic...
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Loyalty, Product
eClinicalWorks is constantly delivering new technology, especially now with their AI voice-activated...
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Operations
We had a module added, and I could have as many people as I wanted on the training call....
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Relationship
I would not buy eClinicalWorks EHR again because of eClinicalWorks' support. There is definitely a...
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Value
Every new feature that we have rolled out with eClinicalWorks has had issues. There is no feature...
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Relationship, Product
eClinicalWorks definitely doesn't keep their promises. They routinely overpromise and underdeliver....
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Product
Things are always less fluid and functional with eClinicalWorks EHR than we feel they should be...
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Relationship
The support for eClinicalWorks is very slow. The support process also requires us to use back...
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Loyalty, Value
My personal preference with eClinicalWorks EHR as a user, not the person who pays for it, is that I...
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Operations
We recently upgraded eClinicalWorks EHR. We upgraded from the desktop version to the new, web-based...
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Loyalty, Value
eClinicalWorks EHR has done well with integrations. The good part is that eClinicalWorks EHR is very...
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Relationship
eClinicalWorks has been actually very good lately at responding to requests. They do a good job with...
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Loyalty, Product
There are a lot of screen pop-ups in eClinicalWorks EHR all the time, as well as a lot of screens...
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Relationship, Operations
eClinicalWorks comes up with new stuff, but they expect us to be the ones interrogating them as to...
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Loyalty, Product
eClinicalWorks is fine. It is overall the same. I see that the vendor is trying to keep up with the...
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Loyalty, Product
We have been actively using eClinicalWorks EHR; we just don't use a lot of the functionality. We...
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Product
eClinicalWorks EHR is clunky. eClinicalWorks is trying to push integration, but they haven’t made it...
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Relationship
eClinicalWorks has account managers who reach out, but if we ask them questions, half the time, we...
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Product
eClinicalWorks EHR functions as designed at a basic level. It is easy to see across locations and...
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Product
The reporting modules in eClinicalWorks EHR are awful. They are very archaic, and it is difficult to...
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Product
The providers still struggle with certain things in eClinicalWorks EHR, like prescribing things and...
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Culture, Relationship
eClinicalWorks sold eClinicalWorks EHR to us, and now there is not a lot of support. It is so...
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Culture, Relationship, Operations
We have a love-hate relationship with eClinicalWorks. It takes two or three years to actually see...
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Culture
With the eClinicalWorks behavioral health module, the practice has to build everything, and that is...
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Value
eClinicalWorks nickel-and-dimes us on every new service offering, module, and product offering....
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Relationship
eClinicalWorks needs to fix and address the current issues that they have instead of pushing all of...
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Product, Value
eClinicalWorks' positive aspect is that they are at a good price point for a small practice....
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Relationship, Product
eClinicalWorks needs interoperability with external data. I would like to see them more committed as...
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Product
A lot of updates to the solution aren't necessarily what the vendor said was going to happen, and...
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Product
eClinicalWorks EHR is fine. I wouldn't say there are any big developments for us. I think just...
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Operations
In general, I would like to see eClinicalWorks' training improved. It is very rushed, and there is...
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Value
I would give eClinicalWorks a low rating when it comes to receiving our money's worth. We paid for...
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Culture, Relationship
eClinicalWorks is not very good at letting us know anything that is going on. eClinicalWorks'...
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Loyalty, Product
No EHR solution is perfect. Some people on our team like eClinicalWorks EHR and some people don't. I...
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Relationship, Value
eClinicalWorks does not keep all promises. They try to nickel-and-dime me for everything, and then...
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Loyalty, Product
If we were in the market for a new core EHR/PM vendor, we would stick with eClinicalWorks. We have...
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Relationship, Product
What eClinicalWorks struggles with is that they have two customer bases. The majority of their...
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Relationship
The executives at eClinicalWorks are great people and very nice to talk to. After a relationship of...
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Product
When our providers are frustrated with eClinicalWorks because everybody hates their EMR vendor, I...
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Operations, Product
The user interface for eClinicalWorks EHR is clunky when people first use the system. By clunky, I...
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Culture, Value
eClinicalWorks used to avoid charging us for every little thing, but now they have separate charges...
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Relationship, Operations
We have had culture and language issues with eClinicalWorks' support. The training issues that we...
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Relationship, Product
When the COVID-19 pandemic happened, the vendor pivoted rapidly to accommodate patient care with...
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Loyalty, Operations, Product
eClinicalWorks EHR is mostly well engineered. It is an EHR, so it isn't perfect. One thing that I...
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