eClinicalWorks EHR Commentary
Filtered view: All
Subject Expert
Eder Lagemann
Research Director
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
eClinicalWorks does a good job of staying up to speed with stuff that's coming out in the market....
Login or Create an Account to see details.
Relationship
Sometimes, eClinicalWorks' support people don't understand what the issue is that we're having, and...
Login or Create an Account to see details.
Product, Value
For how we use it today, I would buy the solution again, but it wouldn't be a good solution for...
Login or Create an Account to see details.
Culture, Value
eClinicalWorks comes up with new things, so they sell us a package when we first start, and then, as...
Login or Create an Account to see details.
Loyalty
We are going to be moving to another solution. When we first went to eClinicalWorks, we just...
Login or Create an Account to see details.
Product
We had some rocky periods with eClinicalWorks where we had slow functioning. I don't know how much...
Login or Create an Account to see details.
Culture
eClinicalWorks has the Sunoh.ai ambient scribe, and it's taking healthcare by storm. Their pricing...
Login or Create an Account to see details.
Product
When we started using eClinicalWorks’ ambient scribe, for some people, it wasn't intuitive. I don't...
Login or Create an Account to see details.
Operations, Product
The general web-based platform is intuitive. I don't have to do much training for someone new. If a...
Login or Create an Account to see details.
Loyalty, Product
Lately, one of our leaders has been insistent on getting us upgraded. That's been hit or miss....
Login or Create an Account to see details.
Product
I wouldn't say eClinicalWorks has components that are specific to our specialty. They've just...
Login or Create an Account to see details.
Loyalty, Value
Knowing what we know today, if we were to wipe the slate clean and if we didn't have such a...
Login or Create an Account to see details.
Relationship
It’s hard to find support from eClinicalWorks. They've gotten better, and I would bet they are...
Login or Create an Account to see details.
Operations
eClinicalWorks tries really hard with their training, but everything they do is clunky. The...
Login or Create an Account to see details.
Operations, Product
There would have to be a lot of footnotes on my recommendation of eClinicalWorks because they...
Login or Create an Account to see details.
Loyalty, Product
There are plenty of solutions out there that create or merge things into a SOAP note. That’s fine....
Login or Create an Account to see details.
Product
eClinicalWorks was excited about ambient AI, and they implemented it and developed it, so they are...
Login or Create an Account to see details.
Relationship
eClinicalWorks has their agenda, and they believe it is appropriate. They have to get feedback from...
Login or Create an Account to see details.
Product
eClinicalWorks is a little bit behind the ball on some of the newfangled technology, specifically...
Login or Create an Account to see details.
Relationship, Value
eClinicalWorks will pull fast ones with interfaces that are under the hood. They will charge us a...
Login or Create an Account to see details.
Operations
I can see how a lot of the setup process for eClinicalWorks was designed for an office of five or...
Login or Create an Account to see details.
Product
eClinicalWorks has a really nice wellness alert that analyzes our history and says that a patient is...
Login or Create an Account to see details.
Operations
Our migration from our previous EHR to eClinicalWorks EHR brought over certain information, but it...
Login or Create an Account to see details.
Product, Value
The integration between eClinicalWorks PM and eClinicalWorks EHR is glitchy. We can run a report in...
Login or Create an Account to see details.
Product
eClinicalWorks EHR is really user-friendly. I have used a bunch of EHRs. I find it very intuitive in...
Login or Create an Account to see details.
Operations, Product, Value
The technology is there in eClinicalWorks EHR, but the adoption is tough. eClinicalWorks built in...
Login or Create an Account to see details.
Operations
We do our own EHR implementations. We don't use eClinicalWorks at all anymore. That actually started...
Login or Create an Account to see details.
Product
We are having challenges with eClinicalWorks EHR integrating with some of the other solutions we use....
Login or Create an Account to see details.
Relationship
eClinicalWorks is responsive.
Login or Create an Account to see details.
Value
With eClinicalWorks, if there are any special reports that we want, there is a charge. If we want...
Login or Create an Account to see details.
Loyalty
We really liked the integrated package from eClinicalWorks. We were also looking to outsource our...
Login or Create an Account to see details.
Operations
We are a complex group, so there are a lot of moving parts. The implementation of eClinicalWorks EHR...
Login or Create an Account to see details.
Operations
The vendor's trainers showed us all the options available in the solution. That was too much. If I...
Login or Create an Account to see details.
Loyalty, Operations, Product
Our younger staff members think the solution is a piece of cake. They are just used to using...
Login or Create an Account to see details.
Product
If we separate the eClinicalWorks EHR and PM systems, the complexities increase a lot. Having an...
Login or Create an Account to see details.
Product
eClinicalWorks EHR is easy to use, but it is not the easiest. We have had recurring performance...
Login or Create an Account to see details.
Culture
eClinicalWorks does have a business model of breaking up charges in a lot of ways, and that makes...
Login or Create an Account to see details.
Product, Value
It is good to keep things all under the same EHR, so that we don't run into issues of systems or...
Login or Create an Account to see details.
Product
eClinicalWorks could improve their timeframe to upgrade, make it easier to upgrade, and then not...
Login or Create an Account to see details.
Relationship
I don't see any of the executives. eClinicalWorks is too large. However, our solution manager with...
Login or Create an Account to see details.
Operations
Training is nonexistent with eClinicalWorks, at least for our upgrades and conversions. They give us...
Login or Create an Account to see details.
Operations
Our project manager for the EHR implementation was excellent. Despite the complexity of the project,...
Login or Create an Account to see details.
Culture, Value
When we purchased eClinicalWorks EHR, certain reporting and workflow features were included as part...
Login or Create an Account to see details.
Product
We use third-party vendors outside of eClinicalWorks because we need a more detailed and hands-on...
Login or Create an Account to see details.
Operations
eClinicalWorks handled our initial training, but ongoing training isn’t really provided directly....
Login or Create an Account to see details.
Product, Value
By using an integrated solution from eClinicalWorks, we have a single source of truth and one...
Login or Create an Account to see details.
Operations, Product
I think the ongoing upgrades are fine. They are not disruptive, and eClinicalWorks has good...
Login or Create an Account to see details.
Relationship
One thing that has been very helpful is that eClinicalWorks helps consolidate our account managers...
Login or Create an Account to see details.
Operations
eClinicalWorks' systems can be hard to implement and use. The vendor promises that a solution will...
Login or Create an Account to see details.
Product
eClinicalWorks has some integration tools, but they are not integrated in a way that is always...
Login or Create an Account to see details.
Operations, Product
eClinicalWorks' system has lots of clicks. It is not as customizable for us as we grow multiple...
Login or Create an Account to see details.
Value
eClinicalWorks offers integration options, and it is possible to integrate a lot of things with...
Login or Create an Account to see details.
Relationship
Trying to get ahold of eClinicalWorks is ridiculous, and it takes forever.
Login or Create an Account to see details.
Product
The system's ability to generate reports is absolutely critical for us, but the system requires too...
Login or Create an Account to see details.
Operations
eClinicalWorks doesn't keep all of their promises. eClinicalWorks messed up a few times with our...
Login or Create an Account to see details.
Operations
I haven't had much experience with eClinicalWorks' training, but when I have reached out to the...
Login or Create an Account to see details.
Culture, Relationship
There is a running joke that we went to the eClinicalWorks conference and that they promised many...
Login or Create an Account to see details.
Operations
Upgrades are not being pushed. We have to manually do them, and that is one of the hard parts. And...
Login or Create an Account to see details.
Product
One of eClinicalWorks’ great challenges is their refusal to work with any third-party vendors....
Login or Create an Account to see details.
Loyalty, Value
eClinicalWorks has fair pricing. They are very cheap. I think the reason I initially went with them...
Login or Create an Account to see details.
Loyalty, Relationship, Product
One of the big-picture reasons we wouldn’t buy eClinicalWorks EHR again is that, from an ease-of-use...
Login or Create an Account to see details.
Value
Anything now is an extra cost, and that is really kind of strange. Some of the things we would think...
Login or Create an Account to see details.
Operations, Product
eClinicalWorks responds and tries to keep up with the changes or the needs of organizations,...
Login or Create an Account to see details.
Product
Our clinical users are extremely happy with eClinicalWorks EHR and really like it. They like the...
Login or Create an Account to see details.
Loyalty
Our users came back from a conference really excited about some of the changes that are coming up....
Login or Create an Account to see details.
Relationship, Value
We host the system ourselves, and eClinicalWorks’ support can be really challenging. While on paper...
Login or Create an Account to see details.
Value
If another practice had more money, I would recommend Epic over eClinicalWorks.
Login or Create an Account to see details.
Operations
I feel like with the guidance that we get from eClinicalWorks, we are sometimes looking for cheat...
Login or Create an Account to see details.
Product
The layout for documenting in the EHR is good.
Login or Create an Account to see details.
Relationship
eClinicalWorks may keep their promises, but they take forever to realize them, so the timeline that...
Login or Create an Account to see details.
Loyalty, Product
The issue that we find with the solution is the lack of integration with other solutions. My...
Login or Create an Account to see details.
Product
Using multiple solutions from eClinicalWorks has helped us integrate things from the EHR to the...
Login or Create an Account to see details.
Operations, Product
There was a really buggy upgrade for eClinicalWorks EHR. Our last upgrade actually affected our...
Login or Create an Account to see details.
Value
eClinicalWorks is notorious for nickel-and-diming. That is why we went to a couple of other vendors....
Login or Create an Account to see details.
Culture
The larger eClinicalWorks gets, the more disconnected they become with their customers. There is...
Login or Create an Account to see details.
Product
eClinicalWorks EHR gives us access to data and information without having to go to multiple screens....
Login or Create an Account to see details.
Operations
eClinicalWorks' training is terrible. They have eClinicalWorks University, but the vendor has two...
Login or Create an Account to see details.
Operations, Product
The last upgrade that we did with eClinicalWorks was literally the worst upgrade I have ever seen...
Login or Create an Account to see details.
Relationship
The executives at eClinicalWorks would take my call. They make a bunch of promises, but I have to...
Login or Create an Account to see details.
Value
eClinicalWorks EHR is cheap and effective. My doctors complain about the product continually, but...
Login or Create an Account to see details.
Relationship, Product, Value
If I were having a beer with a peer who was thinking about changing EHRs, I would tell them they...
Login or Create an Account to see details.
Relationship
eClinicalWorks is very bad at keeping promises. The vendor’s company culture is dangerously...
Login or Create an Account to see details.
Product
I would love to change EHR systems. eClinicalWorks EHR is just falling so far behind. It is a legacy...
Login or Create an Account to see details.
Loyalty, Product
Our ability to build templates is very limited in eClinicalWorks EHR. This may change a lot with AI,...
Login or Create an Account to see details.
Loyalty
It is not my decision whether we switch off eClinicalWorks EHR because this is a massive decision....
Login or Create an Account to see details.
Loyalty, Product
There are better products out there that are more modern and have better potential for success in...
Login or Create an Account to see details.
Product
There are a lot of functionalities missing in eClinicalWorks EHR. It is cumbersome to document a...
Login or Create an Account to see details.
Relationship, Product
Whenever we see that an upgrade is available, we become worried. We have had multiple upgrades, and...
Login or Create an Account to see details.
Product
We give patients instructions, but we often want to be able to put the instructions in multiple...
Login or Create an Account to see details.
Product, Value
The ability to communicate quickly with patients through text or email is huge. eClinicalWorks EHR’s...
Login or Create an Account to see details.
Operations
I would rate eClinicalWorks highly on their training, mainly because we have good people internally...
Login or Create an Account to see details.
Product, Value
The greatest benefits we have seen from using multiple eClinicalWorks solutions include our ability...
Login or Create an Account to see details.
Relationship, Product
We have had some quality problems with some of the recent updates for eClinicalWorks EHR, and it...
Login or Create an Account to see details.
Product
On the EHR side, eClinicalWorks does a good job of pushing the envelope in terms of integrating with...
Login or Create an Account to see details.
Loyalty, Product
Like everybody else out there, eClinicalWorks is rapidly trying to use AI as part of their product...
Login or Create an Account to see details.
Relationship
We haven't needed training from eClinicalWorks. The support has been frustrating. We have unmet...
Login or Create an Account to see details.
Relationship
eClinicalWorks needs an advanced level of support for people who have been on the product for...
Login or Create an Account to see details.
Relationship, Product
We have been on eClinicalWorks EHR for so long, so I know we have eClinicalWorks’ ear, but the...
Login or Create an Account to see details.
Loyalty, Product
In eClinicalWorks EHR, we are starting to use some AI capabilities. The AI assistants do everything...
Login or Create an Account to see details.
Product
eClinicalWorks doesn't play well in the interoperability sandbox. They would rather develop their...
Login or Create an Account to see details.
Product
Our clinicians feel eClinicalWorks EHR is very intuitive. eClinicalWorks is currently on a cadence...
Login or Create an Account to see details.
Loyalty, Relationship, Value
With everything changing in the federal landscape and our impact on our budget, I think we were on a...
Login or Create an Account to see details.
Value
The system is definitely more of an à la carte platform. The vendor will offer a lot of different...
Login or Create an Account to see details.
Culture, Relationship
A lot of the time, when we request enhancements from eClinicalWorks, they will tell us that they are...
Login or Create an Account to see details.
Relationship
We like the fact that eClinicalWorks listens when we bring in requests, and they have made changes...
Login or Create an Account to see details.
Operations
eClinicalWorks has made videos and documentation for training; they just aren't well done. They are...
Login or Create an Account to see details.
Relationship
eClinicalWorks has improved and made big strides with their support and vendor executive...
Login or Create an Account to see details.
Loyalty, Product
A lot of eClinicalWorks solutions are usually pretty darn good, but there can be times when...
Login or Create an Account to see details.
Product, Value
A specific and tangible benefit our organization has realized by using multiple solutions from...
Login or Create an Account to see details.
Product
eClinicalWorks has a lot of barriers and weaknesses, including billing struggles. Organizations that...
Login or Create an Account to see details.
Product
eClinicalWorks EHR is terribly lacking in logs and auditing, as well as in monitoring....
Login or Create an Account to see details.
Relationship
With eClinicalWorks, we are working with support teams, and just like with any other humans, things...
Login or Create an Account to see details.
Relationship, Product, Value
eClinicalWorks EHR does well at driving tangible outcomes. And executive involvement is rare, but I...
Login or Create an Account to see details.
Product
Even the little things in the solution, like the font choice, how small the font is, the number of...
Login or Create an Account to see details.
Product
Another big problem with the solution is that there are a lot of areas in the documentation process...
Login or Create an Account to see details.
Relationship
There is never any executive involvement from the vendor. We have tried to involve them. We have...
Login or Create an Account to see details.
Product
The solution is just old-fashioned. It was fine 20 years ago, but it isn't now. We are looking at...
Login or Create an Account to see details.
Product, Value
I would not buy eClinicalWorks EHR again. I wouldn’t recommend it. It isn't something I would...
Login or Create an Account to see details.
Product
When we get an abnormal lab result and want to send the patient a prescription for it, going through...
Login or Create an Account to see details.
Product
The vendor did not keep all their promises. eClinicalWorks EHR is an archaic program that was...
Login or Create an Account to see details.
Relationship
eClinicalWorks EHR has tremendous capabilities, but eClinicalWorks doesn't work with or support...
Login or Create an Account to see details.
Operations, Value
It was a nightmare when we switched from our previous system to eClinicalWorks EHR. The...
Login or Create an Account to see details.
Loyalty, Product
By using multiple solutions from eClinicalWorks, we have everything in one place, and we get...
Login or Create an Account to see details.
Operations, Product
My main wish-list item for eClinicalWorks EHR is to get things right. For the price that we are...
Login or Create an Account to see details.
Relationship
eClinicalWorks’ customer service is seriously lacking. It always has been. We have trouble with the...
Login or Create an Account to see details.
Value
I wouldn’t buy eClinicalWorks EHR again for a lot of reasons. eClinicalWorks overpromises things,...
Login or Create an Account to see details.
Loyalty, Product
We use third-party solutions in place of offerings from eClinicalWorks because eClinicalWorks...
Login or Create an Account to see details.
Value
With a prior vendor, we were used to customizable reports that the administration would use and that...
Login or Create an Account to see details.
Loyalty, Operations
We are moving away from eClinicalWorks. We are not their biggest fans. The vendor doesn't ask us if...
Login or Create an Account to see details.
Operations
eClinicalWorks doesn't do any training for new upgrades or changes.
Login or Create an Account to see details.
Product, Value
Our providers like eClinicalWorks EHR. The system is easy to get around in. eClinicalWorks EHR...
Login or Create an Account to see details.
Value
eClinicalWorks is bad about charging a ridiculous amount for some things like ambient listening. The...
Login or Create an Account to see details.
Value
eClinicalWorks supports our integration and interoperability goals, but they charge us for running...
Login or Create an Account to see details.
Product, Value
The solution has increased my burnout due to the numerous clicks required. Additionally, we have to...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout