eClinicalWorks EHR Commentary

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eClinicalWorks EHR is not the worst product. If we are buying it, we need to make sure to read all...

The reporting capabilities in eClinicalWorks EHR leave a lot to be desired. We use the EBO to help...

eClinicalWorks nickel-and-dimes our practices, and they don't work well with us. They aren't...

About a third of my providers have never really used an EHR, another third have used eClinicalWorks...

In our initial meeting with eClinicalWorks, I explained that they did not have enough for a...

It’s clear that eClinicalWorks wants to keep everything in-house, and I appreciate that, but they...

We were able to carry everything over to eClinicalWorks EHR. The data migration has been quite an...

eClinicalWorks needs to continue to listen to their customers and what they need. Sometimes...

The solution is working well, and I feel like eClinicalWorks EHR is built more for physician...

eClinicalWorks is responsive and gets back to us, but they don’t always understand the problem to...

eClinicalWorks puts out webinars for training, and they do have a training library. It has improved....

When it comes to eClinicalWorks, we have tickets that are very lengthy in time frame for resolution,...

eClinicalWorks EHR, I would hesitate to say, is part of our long-term plans. That’s mainly because...

With eClinicalWorks EHR, we greatly value the customization we can do. We are able to customize our...

We have been talking about the possibility of switching from eClinicalWorks to Epic, but that is not...

I would not buy eClinicalWorks EHR again. I know that at the time, the decision was made based on...

eClinicalWorks tends to nickel-and-dime practices for an array of add-ons and additional features....

eClinicalWorks does have knowledgeable trainers, but the customizability of their platform is also...

eClinicalWorks lacks strong best practices for workflows and tends to push that responsibility back...

When issues and tickets come up and eClinicalWorks doesn’t have a solution, they usually say they’ll...

There are inconsistencies in eClinicalWorks’ support due to outsourcing, including language barriers...

eClinicalWorks’ support team adds more stress than they resolve. They supposedly know their...

eClinicalWorks' folks are salespeople first and foremost, and that shows. They pressure clients to...

If someone is considering eClinicalWorks EHR, they need to seriously consider the long-term...

The upgrade process with eClinicalWorks is very difficult. They want us to use a plug-in launcher...

I wouldn’t recommend eClinicalWorks EHR because there are so many better options. It’s a fine EHR,...

eClinicalWorks wants to listen, and they want to be everything for everyone, but I feel like they...

With the eClinicalWorks version upgrades, we have to poke and prod for them, and they require a lot...

Considering all the other products and options that are out there, I don't think that...

We are looking for a new EHR, and there are a couple of driving forces. As part of a build we're...

The training is prerecorded videos that are not specific to clinic workflows. The vendor tries to be...

The solution is one of the cheaper EHRs out there, but it's still a very solid platform in terms of...

We have regular account management meetings with eClinicalWorks, and they hold large conferences...

Everyone has access to eClinicalWorks University, where people can do self-guided training on...

We've been on eClinicalWorks' EHR for a very long time, and at some point, we need to do our due...

eClinicalWorks treats their EHR as a black box. For some basic system administration needs, they...

I'm not always sure where eClinicalWorks gets their innovation ideas from or how they decide what to...

With the solution, there are different AI use cases. For providers, AI could help prepare charts...

eClinicalWorks does a good job of staying up to speed with stuff that's coming out in the market....

Sometimes, eClinicalWorks' support people don't understand what the issue is that we're having, and...

For how we use it today, I would buy the solution again, but it wouldn't be a good solution for...

eClinicalWorks comes up with new things, so they sell us a package when we first start, and then, as...

We are going to be moving to another solution. When we first went to eClinicalWorks, we just...

We had some rocky periods with eClinicalWorks where we had slow functioning. I don't know how much...

eClinicalWorks has the Sunoh.ai ambient scribe, and it's taking healthcare by storm. Their pricing...

When we started using eClinicalWorks’ ambient scribe, for some people, it wasn't intuitive. I don't...

The general web-based platform is intuitive. I don't have to do much training for someone new. If a...

Lately, one of our leaders has been insistent on getting us upgraded. That's been hit or miss....

I wouldn't say eClinicalWorks has components that are specific to our specialty. They've just...

Knowing what we know today, if we were to wipe the slate clean and if we didn't have such a...

It’s hard to find support from eClinicalWorks. They've gotten better, and I would bet they are...

eClinicalWorks tries really hard with their training, but everything they do is clunky. The...

There would have to be a lot of footnotes on my recommendation of eClinicalWorks because they...

There are plenty of solutions out there that create or merge things into a SOAP note. That’s fine....

eClinicalWorks was excited about ambient AI, and they implemented it and developed it, so they are...

eClinicalWorks has their agenda, and they believe it is appropriate. They have to get feedback from...

eClinicalWorks is a little bit behind the ball on some of the newfangled technology, specifically...

eClinicalWorks will pull fast ones with interfaces that are under the hood. They will charge us a...

I can see how a lot of the setup process for eClinicalWorks was designed for an office of five or...

eClinicalWorks has a really nice wellness alert that analyzes our history and says that a patient is...

Our migration from our previous EHR to eClinicalWorks EHR brought over certain information, but it...

The integration between eClinicalWorks PM and eClinicalWorks EHR is glitchy. We can run a report in...

eClinicalWorks EHR is really user-friendly. I have used a bunch of EHRs. I find it very intuitive in...

The technology is there in eClinicalWorks EHR, but the adoption is tough. eClinicalWorks built in...

We do our own EHR implementations. We don't use eClinicalWorks at all anymore. That actually started...

We are having challenges with eClinicalWorks EHR integrating with some of the other solutions we use....

eClinicalWorks is responsive.

With eClinicalWorks, if there are any special reports that we want, there is a charge. If we want...

We really liked the integrated package from eClinicalWorks. We were also looking to outsource our...

We are a complex group, so there are a lot of moving parts. The implementation of eClinicalWorks EHR...

The vendor's trainers showed us all the options available in the solution. That was too much. If I...

Our younger staff members think the solution is a piece of cake. They are just used to using...

If we separate the eClinicalWorks EHR and PM systems, the complexities increase a lot. Having an...

eClinicalWorks EHR is easy to use, but it is not the easiest. We have had recurring performance...

eClinicalWorks does have a business model of breaking up charges in a lot of ways, and that makes...

It is good to keep things all under the same EHR, so that we don't run into issues of systems or...

eClinicalWorks could improve their timeframe to upgrade, make it easier to upgrade, and then not...

I don't see any of the executives. eClinicalWorks is too large. However, our solution manager with...

Training is nonexistent with eClinicalWorks, at least for our upgrades and conversions. They give us...

Our project manager for the EHR implementation was excellent. Despite the complexity of the project,...

When we purchased eClinicalWorks EHR, certain reporting and workflow features were included as part...

We use third-party vendors outside of eClinicalWorks because we need a more detailed and hands-on...

eClinicalWorks handled our initial training, but ongoing training isn’t really provided directly....

By using an integrated solution from eClinicalWorks, we have a single source of truth and one...

I think the ongoing upgrades are fine. They are not disruptive, and eClinicalWorks has good...

One thing that has been very helpful is that eClinicalWorks helps consolidate our account managers...

eClinicalWorks' systems can be hard to implement and use. The vendor promises that a solution will...

eClinicalWorks has some integration tools, but they are not integrated in a way that is always...

eClinicalWorks' system has lots of clicks. It is not as customizable for us as we grow multiple...

eClinicalWorks offers integration options, and it is possible to integrate a lot of things with...

Trying to get ahold of eClinicalWorks is ridiculous, and it takes forever.

The system's ability to generate reports is absolutely critical for us, but the system requires too...

eClinicalWorks doesn't keep all of their promises. eClinicalWorks messed up a few times with our...

I haven't had much experience with eClinicalWorks' training, but when I have reached out to the...

There is a running joke that we went to the eClinicalWorks conference and that they promised many...

Upgrades are not being pushed. We have to manually do them, and that is one of the hard parts. And...

One of eClinicalWorks’ great challenges is their refusal to work with any third-party vendors....

eClinicalWorks has fair pricing. They are very cheap. I think the reason I initially went with them...

One of the big-picture reasons we wouldn’t buy eClinicalWorks EHR again is that, from an ease-of-use...

Anything now is an extra cost, and that is really kind of strange. Some of the things we would think...

eClinicalWorks responds and tries to keep up with the changes or the needs of organizations,...

Our clinical users are extremely happy with eClinicalWorks EHR and really like it. They like the...

Our users came back from a conference really excited about some of the changes that are coming up....

We host the system ourselves, and eClinicalWorks’ support can be really challenging. While on paper...

If another practice had more money, I would recommend Epic over eClinicalWorks.

I feel like with the guidance that we get from eClinicalWorks, we are sometimes looking for cheat...

The layout for documenting in the EHR is good.

eClinicalWorks may keep their promises, but they take forever to realize them, so the timeline that...

The issue that we find with the solution is the lack of integration with other solutions. My...

Using multiple solutions from eClinicalWorks has helped us integrate things from the EHR to the...

There was a really buggy upgrade for eClinicalWorks EHR. Our last upgrade actually affected our...

eClinicalWorks is notorious for nickel-and-diming. That is why we went to a couple of other vendors....

The larger eClinicalWorks gets, the more disconnected they become with their customers. There is...

eClinicalWorks EHR gives us access to data and information without having to go to multiple screens....

eClinicalWorks' training is terrible. They have eClinicalWorks University, but the vendor has two...

The last upgrade that we did with eClinicalWorks was literally the worst upgrade I have ever seen...

The executives at eClinicalWorks would take my call. They make a bunch of promises, but I have to...

eClinicalWorks EHR is cheap and effective. My doctors complain about the product continually, but...

If I were having a beer with a peer who was thinking about changing EHRs, I would tell them they...

eClinicalWorks is very bad at keeping promises. The vendor’s company culture is dangerously...

I would love to change EHR systems. eClinicalWorks EHR is just falling so far behind. It is a legacy...

Our ability to build templates is very limited in eClinicalWorks EHR. This may change a lot with AI,...

It is not my decision whether we switch off eClinicalWorks EHR because this is a massive decision....

There are better products out there that are more modern and have better potential for success in...

There are a lot of functionalities missing in eClinicalWorks EHR. It is cumbersome to document a...

Whenever we see that an upgrade is available, we become worried. We have had multiple upgrades, and...

We give patients instructions, but we often want to be able to put the instructions in multiple...

The ability to communicate quickly with patients through text or email is huge. eClinicalWorks EHR’s...

I would rate eClinicalWorks highly on their training, mainly because we have good people internally...

The greatest benefits we have seen from using multiple eClinicalWorks solutions include our ability...

We have had some quality problems with some of the recent updates for eClinicalWorks EHR, and it...

On the EHR side, eClinicalWorks does a good job of pushing the envelope in terms of integrating with...

Like everybody else out there, eClinicalWorks is rapidly trying to use AI as part of their product...

We haven't needed training from eClinicalWorks. The support has been frustrating. We have unmet...

eClinicalWorks needs an advanced level of support for people who have been on the product for...

We have been on eClinicalWorks EHR for so long, so I know we have eClinicalWorks’ ear, but the...

In eClinicalWorks EHR, we are starting to use some AI capabilities. The AI assistants do everything...

eClinicalWorks doesn't play well in the interoperability sandbox. They would rather develop their...

Our clinicians feel eClinicalWorks EHR is very intuitive. eClinicalWorks is currently on a cadence...

With everything changing in the federal landscape and our impact on our budget, I think we were on a...

The system is definitely more of an à la carte platform. The vendor will offer a lot of different...

A lot of the time, when we request enhancements from eClinicalWorks, they will tell us that they are...

We like the fact that eClinicalWorks listens when we bring in requests, and they have made changes...

eClinicalWorks has made videos and documentation for training; they just aren't well done. They are...

eClinicalWorks has improved and made big strides with their support and vendor executive...

A lot of eClinicalWorks solutions are usually pretty darn good, but there can be times when...

A specific and tangible benefit our organization has realized by using multiple solutions from...