Edifecs Risk Adjustment Solutions Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and CORE
Commentary Summary
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User Commentary
Relationship
Edifecs could improve or enhance the direct connections with the technical folks. That is where we...
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Relationship, Product
Talix Risk Adjustment and Analytics Solutions has just been terrific. It works so well for our team.
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Relationship, Operations, Product
Edifecs just went through their upgrade with us. Their delivery quality of new technology is really...
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Relationship
Edifecs’ support is good. Sometimes their ticketing system can be challenging, but we can still talk...
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Product
We had a few hiccups with the products, but those issues were mostly on our side. Once those things...
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Operations
The vendor is very good with their training. They conduct trainings for my staff when needed.
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Product
Risk adjustment vendors specialize in one item and not the other. Sometimes, they are good at...
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Relationship, Product
The biggest issues with Edifecs are follow-through and the quality of the product. So far, Lumanent...
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Value
I would buy Lumanent again. Edifecs is trying hard. They do not charge us for every little thing,...
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Loyalty, Relationship
When Edifecs acquired Talix, there were a lot of growing pains and multiple bugs that the vendor...
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Product, Value
Talix Risk Adjustment and Analytics Solutions is helping us achieve the ability to code charts...
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Relationship
We work well together with Talix. Talix did have some high turnover, and they did have a customer...
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Relationship, Product
Edifecs doesn’t always think through the downhill effect when they implement changes. We set up a...
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Relationship
Sometimes Edifecs has delays in their support or responses to issues. They could improve their...
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Operations
Training is just a once-and-done type of deal. However, if we request training, then Edifecs will go...
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Relationship
Our experience with Edifecs has been really rough, partly because of Edifecs acquisition of Health...
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Culture, Loyalty, Value
There were some weird contracting things where we had to prepay for everything up front. The vendor...
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Product
We use the product's suspecting file, but it isn't great. It does drive outcomes though.
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Loyalty, Relationship
The acquisition of Health Fidelity has been very challenging. We didn't have a department before,...
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Product, Value
The product is helping us achieve outcomes with suspect activity for disease burden capture. It is...
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Value
The vendor charges too much for a substandard product, but they don't add a lot of extra costs. We...
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Loyalty, Value
We are not getting our desired outcome from the product. We want to see a positive ROI for our risk...
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Relationship
There hasn’t been a lack of effort from the vendor. They are very receptive to our feedback and...
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Relationship
Health Fidelity keeps their promises in the end, but it takes a lot of work to get there. But they...
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Loyalty, Operations
Health Fidelity came out with a next-generation product, which we chose not to move to. I am...
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Relationship, Operations
I have had a lot of hope that Health Fidelity would get better over time, but they are a very...
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Relationship, Product
Lumanent is not coder friendly, and we have had multiple people quit because they would rather quit...
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Relationship, Product
Health Fidelity doesn't mine their own data. We have to provide a lot of feedback to them about what...
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Relationship
The vendor is not very customer friendly. They are very adversarial in their approach to their...
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Relationship
The vendor has their executives at the table. They just don't change things based on the feedback.
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Value
Thanks to the vendor, we are achieving complete accuracy in diagnosis coding.
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Loyalty, Relationship
Traditionally, the vendor hasn't been proactive. However, within the last couple of months, they...
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Loyalty, Value
Lumanent isn't as expensive as some other solutions. That is part of the reason our facility chose...
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Relationship
The vendor is a master of vaporware. They often promise enhancements that they don't deliver on, and...
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Culture
We have a contract with the vendor, and sometimes, they try to charge us for things that we believe...
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Relationship, Operations
We have had challenges with implementing the FHIR interfaces that the vendor has encouraged us to...
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Product
Lumanent is a little outdated, but it can be effective. It isn't always reliable or stable though....
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Relationship, Product
Lumanent helps us identify clinical conditions that have risk adjustment implications. The solution...
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Relationship, Value
We supply Talix with suggestions, and then the vendor wants to come back and charge us to make the...
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Loyalty, Relationship
As of today, the vendor's executive involvement is very good with Talix. But I know it will go back...
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Product
The system is pretty easy to use. It is straightforward. It helps us achieve accurate and complete...
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Operations
Talix was really good about training in the beginning. Talix’s support is improving.
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Product
When Talix fixes one thing, they break three others. It is almost like the vendor is not doing...
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Loyalty
Health Fidelity provides an option with natural language processing, and they have experience, but...
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Operations
There isn’t great training at the end-user level. The vendor trains the trainer, but then the people...
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