Edifecs Risk Adjustment Solutions Commentary
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Bradley Hunter
SRU Manager
KLAS SRU Manager - Bradley Hunter
 
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User Commentary

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Manager

Relationship

Edifecs could improve or enhance the direct connections with the technical folks. That is where we...

Mar 2024
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Manager

Relationship, Product

Talix Risk Adjustment and Analytics Solutions has just been terrific. It works so well for our team.

Mar 2024
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Manager

Relationship, Operations, Product

Edifecs just went through their upgrade with us. Their delivery quality of new technology is really...

Mar 2024
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Manager

Relationship

Edifecs’ support is good. Sometimes their ticketing system can be challenging, but we can still talk...

Mar 2024
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Manager

Product

We had a few hiccups with the products, but those issues were mostly on our side. Once those things...

Feb 2024
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Manager

Operations

The vendor is very good with their training. They conduct trainings for my staff when needed.

Feb 2024
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Manager

Product

Risk adjustment vendors specialize in one item and not the other. Sometimes, they are good at...

Feb 2024
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VP/Other Executive

Relationship, Product

The biggest issues with Edifecs are follow-through and the quality of the product. So far, Lumanent...

Feb 2024
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VP/Other Executive

Value

I would buy Lumanent again. Edifecs is trying hard. They do not charge us for every little thing,...

Feb 2024
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VP/Other Executive

Loyalty, Relationship

When Edifecs acquired Talix, there were a lot of growing pains and multiple bugs that the vendor...

Feb 2024
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Manager

Product, Value

Talix Risk Adjustment and Analytics Solutions is helping us achieve the ability to code charts...

Jan 2024
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Manager

Relationship

We work well together with Talix. Talix did have some high turnover, and they did have a customer...

Jan 2024
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Manager

Relationship, Product

Edifecs doesn’t always think through the downhill effect when they implement changes. We set up a...

Jan 2024
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Manager

Relationship

Sometimes Edifecs has delays in their support or responses to issues. They could improve their...

Jan 2024
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Manager

Operations

Training is just a once-and-done type of deal. However, if we request training, then Edifecs will go...

Jan 2024
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Director

Relationship

Our experience with Edifecs has been really rough, partly because of Edifecs acquisition of Health...

Dec 2023
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Director

Culture, Loyalty, Value

There were some weird contracting things where we had to prepay for everything up front. The vendor...

Dec 2023
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Director

Product

We use the product's suspecting file, but it isn't great. It does drive outcomes though.

Dec 2023
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Director

Loyalty, Relationship

The acquisition of Health Fidelity has been very challenging. We didn't have a department before,...

Dec 2023
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Director

Product, Value

The product is helping us achieve outcomes with suspect activity for disease burden capture. It is...

Dec 2023
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Director

Value

The vendor charges too much for a substandard product, but they don't add a lot of extra costs. We...

Dec 2023
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Manager

Loyalty, Value

We are not getting our desired outcome from the product. We want to see a positive ROI for our risk...

Nov 2023
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Manager

Relationship

There hasn’t been a lack of effort from the vendor. They are very receptive to our feedback and...

Nov 2023
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Manager

Relationship

Health Fidelity keeps their promises in the end, but it takes a lot of work to get there. But they...

Oct 2023
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Manager

Loyalty, Operations

Health Fidelity came out with a next-generation product, which we chose not to move to. I am...

Oct 2023
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VP/Other Executive

Relationship, Operations

I have had a lot of hope that Health Fidelity would get better over time, but they are a very...

Oct 2023
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VP/Other Executive

Relationship, Product

Lumanent is not coder friendly, and we have had multiple people quit because they would rather quit...

Oct 2023
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VP/Other Executive

Relationship, Product

Health Fidelity doesn't mine their own data. We have to provide a lot of feedback to them about what...

Oct 2023
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VP/Other Executive

Relationship

The vendor is not very customer friendly. They are very adversarial in their approach to their...

Oct 2023
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VP/Other Executive

Relationship

The vendor has their executives at the table. They just don't change things based on the feedback.

Oct 2023
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VP/Other Executive

Value

Thanks to the vendor, we are achieving complete accuracy in diagnosis coding.

Oct 2023
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CMO

Loyalty, Relationship

Traditionally, the vendor hasn't been proactive. However, within the last couple of months, they...

Sep 2023
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CMO

Loyalty, Value

Lumanent isn't as expensive as some other solutions. That is part of the reason our facility chose...

Sep 2023
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CMO

Relationship

The vendor is a master of vaporware. They often promise enhancements that they don't deliver on, and...

Sep 2023
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CMO

Culture

We have a contract with the vendor, and sometimes, they try to charge us for things that we believe...

Sep 2023
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CMO

Relationship, Operations

We have had challenges with implementing the FHIR interfaces that the vendor has encouraged us to...

Sep 2023
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CMO

Product

Lumanent is a little outdated, but it can be effective. It isn't always reliable or stable though....

Sep 2023
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CMO

Relationship, Product

Lumanent helps us identify clinical conditions that have risk adjustment implications. The solution...

Sep 2023
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Manager

Relationship, Value

We supply Talix with suggestions, and then the vendor wants to come back and charge us to make the...

Aug 2023
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Manager

Loyalty, Relationship

As of today, the vendor's executive involvement is very good with Talix. But I know it will go back...

Aug 2023
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Manager

Product

The system is pretty easy to use. It is straightforward. It helps us achieve accurate and complete...

Aug 2023
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Manager

Operations

Talix was really good about training in the beginning. Talix’s support is improving.

Aug 2023
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Manager

Product

When Talix fixes one thing, they break three others. It is almost like the vendor is not doing...

Aug 2023
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COO

Loyalty

Health Fidelity provides an option with natural language processing, and they have experience, but...

Jun 2023
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COO

Operations

There isn’t great training at the end-user level. The vendor trains the trainer, but then the people...

Jun 2023
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