Edifecs Risk Adjustment Solutions Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Product
Things have been going very well with Edifecs. Their engines to identify things are very, very...
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Relationship, Product
Different lines of business often use different models, and even Epic's and Cerner's systems don't...
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Operations, Value
Anyone who is going to run and develop a disease burden capture program will have to have very, very...
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Product
The system only does one thing for us, and that is that it drives our reviews. We have to look at...
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Relationship
We initially contracted the Health Fidelity product of Edifecs, since Health Fidelity was acquired...
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Relationship
Edifecs has a defensive posture of trying to prove that we, as the client, are wrong in what we are...
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Operations
When they have deployed new tools in Lumanent, Edifecs has done training, but training is really not...
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Loyalty, Product
We are not using the most current version of Lumanent because its most current version has a huge...
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Value
Lumanent is more coder facing, so it enables some of that coder workflow, but because of the...
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Product, Value
For Edifecs, AI solutions are really helping make staff more efficient. The real benefit is that the...
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Loyalty, Product
We have had challenges, especially with the Edifecs team and the tools that we have contracted to...
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Relationship
Edifecs could improve or enhance the direct connections with the technical folks. That is where we...
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Relationship, Product
Talix Risk Adjustment and Analytics Solutions has just been terrific. It works so well for our team.
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Relationship, Operations, Product
Edifecs just went through their upgrade with us. Their delivery quality of new technology is really...
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Relationship
Edifecs’ support is good. Sometimes their ticketing system can be challenging, but we can still talk...
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Product
We had a few hiccups with the products, but those issues were mostly on our side. Once those things...
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Operations
The vendor is very good with their training. They conduct trainings for my staff when needed.
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Product
Risk adjustment vendors specialize in one item and not the other. Sometimes, they are good at...
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Relationship, Product
The biggest issues with Edifecs are follow-through and the quality of the product. So far, Lumanent...
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Value
I would buy Lumanent again. Edifecs is trying hard. They do not charge us for every little thing,...
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Loyalty, Relationship
When Edifecs acquired Talix, there were a lot of growing pains and multiple bugs that the vendor...
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Product, Value
Talix Risk Adjustment and Analytics Solutions is helping us achieve the ability to code charts...
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Relationship
We work well together with Talix. Talix did have some high turnover, and they did have a customer...
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Relationship, Product
Edifecs doesn’t always think through the downhill effect when they implement changes. We set up a...
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Relationship
Sometimes Edifecs has delays in their support or responses to issues. They could improve their...
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Operations
Training is just a once-and-done type of deal. However, if we request training, then Edifecs will go...
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Relationship
Our experience with Edifecs has been really rough, partly because of Edifecs acquisition of Health...
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Culture, Loyalty, Value
There were some weird contracting things where we had to prepay for everything up front. The vendor...
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Product
We use the product's suspecting file, but it isn't great. It does drive outcomes though.
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Loyalty, Relationship
The acquisition of Health Fidelity has been very challenging. We didn't have a department before,...
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Product, Value
The product is helping us achieve outcomes with suspect activity for disease burden capture. It is...
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Value
The vendor charges too much for a substandard product, but they don't add a lot of extra costs. We...
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Loyalty, Value
We are not getting our desired outcome from the product. We want to see a positive ROI for our risk...
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Relationship
There hasn’t been a lack of effort from the vendor. They are very receptive to our feedback and...
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Relationship
Health Fidelity keeps their promises in the end, but it takes a lot of work to get there. But they...
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Loyalty, Operations
Health Fidelity came out with a next-generation product, which we chose not to move to. I am...
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Relationship, Operations
I have had a lot of hope that Health Fidelity would get better over time, but they are a very...
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Relationship, Product
Lumanent is not coder friendly, and we have had multiple people quit because they would rather quit...
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Relationship, Product
Health Fidelity doesn't mine their own data. We have to provide a lot of feedback to them about what...
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Relationship
The vendor is not very customer friendly. They are very adversarial in their approach to their...
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Relationship
The vendor has their executives at the table. They just don't change things based on the feedback.
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Value
Thanks to the vendor, we are achieving complete accuracy in diagnosis coding.
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