LKOasis Commentary
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Relationship
The release information suite within LKArchive is troubling for one of our teams to understand the...
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Product
LKArchive is not in the EHR, so it is not as intuitive going in for our customers. They don't have...
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Loyalty, Relationship
We are just wrapping up a project with ELLKAY, and it is going as expected. They are very good at...
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Relationship
ELLKAY is almost growing too fast. I don't know whether their structures and services are in place...
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Loyalty, Relationship
We are on the fence about LKArchive being part of our long-term plans. We are waiting to see how the...
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Operations, Product
The ease of use of LKArchive is pretty good. The system is easy to figure out and intuitive. Once...
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Loyalty, Relationship, Product
The functionality of LKArchive meeting all our needs today depends on who we ask. An HIM group has a...
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Relationship
ELLKAY is trying to be more proactive. They have developed a design document so we can specify what...
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Loyalty, Relationship
We have been working hard with ELLKAY to improve LKArchive, and the vendor is really trying hard,...
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Operations
ELLKAY doesn’t provide much training. But when the product is rolled out to the end users, it would...
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Loyalty, Product
LKArchive could be improved by having a standard platform. Other archive vendors put everything into...
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Product
The people who are using LKArchive are very satisfied with it. I am not an actual user of the...
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Loyalty, Relationship
Some of ELLKAY’s senior leaders have interacted with us multiple times. There was only one time we...
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Culture, Value
ELLKAY has been more than fair with charges. They give pricing for each system that we want to...
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Value
Our organization has seen ROI in many ways from using LKArchive. We see it in the money we have...
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Product
I find LKArchive very easy to work with when I need to go back and find records on a patient who was...
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Relationship
I have never had to call ELLKAY about any issues, but if I did, I feel like they would help me. We...
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Relationship, Value
ELLKAY is very collaborative and very organized. They deliver on their commitments, and they are...
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Relationship, Operations
ELLKAY has stumbled a few times with their execution of the plan to get data from our desired legacy...
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Operations, Product
The archive has been an excellent resource in terms of the data and information in the old EMR being...
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Relationship
We currently don't interactively have any contact with anyone at ELLKAY because it hasn't been...
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Product, Value
In terms of delivery of care, LKArchive is very useful. I call that an ROI. In terms of practitioner...
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Loyalty, Value
If the choice were mine, I probably wouldn't go with ELLKAY again because their costs are a bit...
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Culture, Relationship, Operations
One reason I wouldn't buy ELLKAY again is that we can't really follow their process. Things have...
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Culture, Value
With ELLKAY, there aren't any surprises in terms of costs. What the vendor does is what they say,...
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Culture, Operations, Product
From the demos that the vendor presented and seeing other users when they have shared their screens,...
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Relationship, Operations
Things have not been going great with ELLKAY. We have engaged them for several different archives....
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Culture
ELLKAY claims to have a certain skill set. What sold us was their claim of experience in different...
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Relationship
In general, ELLKAY has poor quality and poor return with help desk tickets. The vendor doesn't meet...
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Value
ELLKAY’s prices aren't cheap. The charges start out really good, but after we get the first one,...
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Loyalty, Product
ELLKAY archived some of our applications quickly, and that was probably their biggest success. I was...
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Operations
For the new archives, ELLKAY gave a quick training. It was part of the validation process, so it was...
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Product
ELLKAY’s reporting for the archives is poor. It does not allow individual groups to write any...
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Relationship
ELLKAY’s executive involvement is poor. We have worked with them countless times on a delayed...
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Product
I wouldn't be surprised if ELLKAY chose not to be an archive vendor again. I know they are doing...
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Loyalty
If I were told that I had an archive to create this week, I would look for an alternative vendor....
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Relationship
The vendor’s service is not proactive at all. It is all reactive. The vendor won't do anything...
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Culture, Operations
I was actually surprised at how poorly ELLKAY did with archiving one of our applications. The...
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Value
We are not receiving our money's worth from ELLKAY. No way. If it were my money, I would have moved...
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Culture, Loyalty
When we contracted with ELLKAY, we wanted to have a single landing page for all our archives. We...
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Relationship
LKArchive is pretty easy to use, and the vendor has a lot of great representatives for support.
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Operations
We had a little bit of trouble with the implementation of LKArchive. Also, the solution lags a lot,...
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Relationship
Since ELLKAY set up LKArchive, I haven’t heard from ELLKAY at all. They haven't interacted at all...
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Relationship
In the interactions between ELLKAY and our new EHR vendor and staff that we met, ELLKAY was wholly...
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Operations
I appreciate the vendor's engagement and guidance during the implementation. Responses from their...
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Culture, Loyalty
Our previous EMR was discontinued. We worked with ELLKAY to archive everything. That was a big mess,...
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Product
I realize that the system deals with massive amounts of data, and considering that, I think that it...
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Product
There is a huge problem with LKArchive because when we see a patient, they will receive different...
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Product
In LKArchive, we can find some of the things that we need. I would say that it is helpful to look at...
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Relationship, Product
There is nothing new about LKArchive, and we haven't heard about any new things that are coming from...
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Relationship, Value
ELLKAY delivers on promises, but LKArchive could be less expensive.
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Relationship, Operations
I would like more from ELLKAY on what we can expect, and I want a more engaged approach throughout...
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Operations, Product
I would like a lesser cadence with ELLKAY. There are elements when the vendor is doing their...
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Value
LKArchive is certainly not the cheapest product, but I'm also old enough to know we get what we pay...
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Product
The ICD-10 codes and problems did not transfer over to the current problems list. Instead, they...
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Product
The office notes and documents as listed in LKArchive transferred over out of order from the...
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Value
The noncompatible transmission errors from LKArchive have cost our office a lot of money and caused...
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Loyalty, Product
I don't think there is anything new going on with LKArchive. There is no reason to change LKArchive....
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Product, Value
When we converted from our old EHR to our new one, we had ELLKAY take specific data sections of all...
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Culture, Operations
We had a very challenging implementation of the archive. It was supposed to be a several-month...
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Relationship
When ELLKAY started the import process, it was evident they didn't know data, data tables, or data...
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Loyalty, Relationship, Operations
We have problems with ELLKAY. The revenue cycle seemed to be their sweet spot, and they were pretty...
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Product
ELLKAY built LKArchive to look like our old system. They mirrored the way our old system was so we...
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Relationship
We had an issue with the system, and ELLKAY had to go back and redo some things. I know that fixing...
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Relationship
When we have issues, we can always contact ELLKAY, and they will get back to us. They have a...
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Relationship, Value
ELLKAY has saved us time. They have also helped us so that we haven't had to add additional staff members....
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Relationship
ELLKAY is in a difficult spot where they are trying to provide an agnostic archive to different...
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Loyalty, Product
We are doing everything we can just to get this project across the finish line. We just want to...
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Culture, Relationship
The ELLKAY folks who were at the highest executive level on the sales approach almost completely...
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Product
The only thing LKArchive does well is store data. The hard part is that it is really just truly a...
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Product
LKArchive just has bare-bones, basic functionality. It does what it does, but there are no bells and...
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Product, Value
With LKArchive, there is just a set fee for storage. And the product is web based, so it...
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Product, Value
Some of LKArchive’s biggest strengths are that it is very stable and that the data is very well...
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Relationship
ELLKAY is still trying to find their place and learn how to fit in. They try to be a lot of things...
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Operations
We never hit the deadlines on the implementation of LKArchive. And the training seems to be almost...
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Relationship
We have been turned over to some project management people at ELLKAY, but we are no longer really...
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Relationship
The customer support team at ELLKAY is still learning. All archives are different, but we call in...
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Relationship, Operations, Value
ELLKAY is delivering; it is just taking forever. We worked and worked to get everything tested, and...
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Culture, Relationship, Operations
In the beginning, ELLKAY was great. They jumped right in and got going. As things went on, deadlines...
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Operations
We are pretty self-sufficient. For the financial piece, we have transferred from the implementation...
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Product
The financial solution is a bit clunky. We have had some issues with posting and being unable to...
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Loyalty, Value
We don't really get an ROI from LKArchive. It is more of a resource for when patients require...
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Product
There are specific things that I like about the system, including its ease of use and accessibility....
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Operations, Product
There are different aspects of the system that I would like to see the vendor improve. There isn't a...
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Culture, Relationship, Value
ELLKAY charges us the best price I have ever seen, and they never try to fleece me. They are an...
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Relationship
ELLKAY focuses more on education than on sales and marketing. If we don’t understand one of the...
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Relationship
We have had issues with LKArchive, but they have been resolved instantly. Also, ELLKAY built...
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Operations
Our implementation of LKArchive was on time and within budget. Our clinicians are very satisfied...
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Loyalty, Product
We are trying to figure out what to do with the financial piece because the vendor has never really...
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Relationship, Product
No archive vendor is perfect, but we have found that ELLKAY is a rookie in this, and that makes it...
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Relationship, Operations
ELLKAY doesn't know how to convert some of the data that they are getting. Working with ELLKAY is...
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Relationship, Operations
ELLKAY falls behind on their deadlines. Some of that is on us, but some of that is them not...
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Relationship
No archive vendor is good, but ELLKAY is very nice. I don't know whether they solve our problems,...
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Relationship
The vendor has excelled with their leadership engagement when we have had issues or wanted to...
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Culture
ELLKAY's promises were quite vague, so it was more of a challenge for us to understand what we were...
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Relationship
The vendor struggles with their enhancement process versus their support process. Those processes...
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Value
The return on investment with LKArchive is going to be when onboarding new practices. The product...
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Operations
LKArchive is a set-it-and-forget type of software, so we don't get much ongoing training with it....
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Product
There is always room for more data to be brought over with LKArchive.
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Relationship
ELLKAY has been helpful in developing things for us that other clients have not asked for before.
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Relationship
We are in regular contact with higher-ups at ELLKAY and our project managers, and they reach out to...
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Culture, Product
We have some billing issues with ELLKAY, and they take a while to get corrected. There are...
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Relationship
ELLKAY has technology advancements. I know that they have been doing this work for quite some time...
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Relationship
The reason I don't give the vendor all high satisfaction scores in each of the areas is that...
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Value
Now that we have LKArchive, we have retired certain big applications so that we won't have to pay...
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Operations
The vendor keeps most of their promises. For every 100 promises the vendor has made, there have...
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Culture
The only thing the vendor could improve would be their price transparency. When we signed a master...
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