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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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Manager

The vendor is easy to work with, and they bring strengths for data conversion to the table. The...

Jun 2021
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Manager

The vendor fulfilled everything they promised to fulfill. They moved all the data that they said...

Jun 2021
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Manager

We worked out the cost of the system in the contract. The vendor explained the whole process and...

Jun 2021
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Manager

The system is easy to access. It integrates directly with some of the other platforms we use. The...

Jun 2021
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Manager

The system is always up and working. We have access to it when we need it, and none of the upgrades...

Jun 2021
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Manager

A lot of people are moving to web-based platforms. We can directly access this system in our EMR,...

Jun 2021
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Manager

I always want notifications for any downtime or contract renewal things. The vendor proactively lets...

Jun 2021
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Manager

The process of accessing data through LKArchive is very simple. The system is pretty user friendly,...

May 2021
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Manager

LKArchive is fine for what we use it for. It would be nice if we could search a document for a word,...

May 2021
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Manager

We have not had to invest any of our time and resources into LKArchive since the initial setup. It...

May 2021
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Manager

ELLKAY has always given us a usage report upon request. We can see how many times one of our...

May 2021
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Manager

There has never been a problem connecting to LKArchive. It has been a well-run product. ELLKAY is...

May 2021
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Manager

I would say ELLKAY underpromised and overdelivered more than they overpromised and underdelivered....

May 2021
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Manager

With data archiving in general, people need to be extremely aware of the iterative process that is...

Apr 2021
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Manager

ELLKAY was very mature in the clinical archive space when we engaged them, so we did an RFP. We...

Apr 2021
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Manager

I can basically call ELLKAY's executives at any moment, and they will answer the call any time of...

Apr 2021
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Analyst/Coordinator

LKArchive is so easy and awesome to have because it requires no work on our end. It is...

Mar 2021
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CTO

Our main challenge has been the lack of a standard in the applications that the health industry...

Mar 2021
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CTO

ELLKAY is a very strong vendor. We chose them because of their strength in the clinical archives....

Mar 2021
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Analyst/Coordinator

LKArchive is intuitive, and it does what it is supposed to, but the response time on the system is a...

Feb 2021
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VP/Other Executive

One negative of the solution is the way the vendor shrink-wraps it. We aren't able to retrieve our...

Feb 2021
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VP/Other Executive

I have a very specific savings target that I need to achieve, and I have not been able to achieve it...

Feb 2021
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VP/Other Executive

I may still have the vendor's solution in my environment in a year, but I won't be letting it grow....

Feb 2021
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(0)
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VP/Other Executive

The vendor assumes that we always want to be able to access their application. There is not a...

Feb 2021
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Director

The system is really simple. We don’t need any ongoing training. We just use LKArchive to archive...

Feb 2021
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Director

The ease of access is very nice, so once we moved to our EMR, we could click a button in the...

Jan 2021
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Director

LKArchive is a little rigid in its document management. If we find a document that was scanned...

Jan 2021
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Director

Initially, when we were contracted, we probably talked to maybe one or two C-level folks, but once...

Jan 2021
||
(0)
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Director

ELLKAY is reliable for hosting our historical data that will drive better patient outcomes because...

Jan 2021
||
(0)
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Analyst/Coordinator

ELLKAY does their account management really well. We have our own specific account manager who...

Jan 2021
||
(0)
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Analyst/Coordinator

The only feedback I have for ELLKAY's executives would be that they need to have a good project...

Jan 2021
||
(0)
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CIO

ELLKAY is the most important and best vendor that I have ever worked with. They are an amazing...

Jan 2021
||
(0)
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CIO

LKArchive is great, and it is better than what the vendor said it would be. The vendor's service is...

Jan 2021
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(0)
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Analyst/Coordinator

I think that ELLKAY differentiated themselves from other vendors by reaching out proactively during...

Jan 2021
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(0)
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Analyst/Coordinator

ELLKAY definitely avoids charging us for every little thing. I know that they have taken a loss...

Jan 2021
||
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Analyst/Coordinator

ELLKAY hasn't really done any training for us. LKArchive is a point-and-click solution, so there...

Jan 2021
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Analyst/Coordinator

We are transitioning off of LKArchive and storing our data on our own server purely because of cost....

Dec 2020
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Analyst/Coordinator

I haven’t upgraded with ELLKAY for a while. When they did upgrade, that was all done behind the...

Dec 2020
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Analyst/Coordinator

The way LKArchive presents the data makes it very easy for users to find what they need. Not all...

Dec 2020
||
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Analyst/Coordinator

Anytime we need anything, ELLKAY is very responsive. I get emails anytime there are any changes...

Dec 2020
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(0)
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VP/Other Executive

ELLKAY doesn't give a whole lot of training. More hands-on training and integration improvements...

Dec 2020
||
(0)
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VP/Other Executive

We would like to have the ability to do some archiving on our own. LKArchive is a complicated...

Dec 2020
||
(0)
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CIO

We are extremely pleased with ELLKAY. Their product is actually easier to navigate than some of the...

Oct 2020
||
(0)
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CIO

The biggest challenge with ELLKAY isn't really an ELLKAY issue. The issue is that the medical...

Oct 2020
||
(0)
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COO

There was some back-and-forth, and there were tweaks when we first converted, but ever since we have...

Jul 2020
||
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COO

I would buy ELLKAY again. The vendor served us well. They don’t nickel-and-dime at all. I don’t...

Jul 2020
||
(0)
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COO

In terms of the product functionality, because of how ELLKAY is implemented, it does not have...

Jul 2020
||
(0)
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Director

ELLKAY has worked with our EMR vendor many times, so we thought that ELLKAY would have some very...

Jul 2020
||
(0)
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Director

The archive is a quality product. We certainly have no regrets about partnering with ELLKAY. We made...

Jul 2020
||
(0)
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Director

My advice to my peers looking at ELLKAY would be to understand how often ELLKAY has partnered with...

Jul 2020
||
(0)
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Director

We have been engaged with ELLKAY for a while now. We got off to a pretty rocky start when it came to...

Jul 2020
||
(0)
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VP/Other Executive

Because LKArchive is in the cloud, ELLKAY is constantly doing updates to it for usability. I want...

Jun 2020
||
(0)
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VP/Other Executive

We enjoy working with ELLKAY. They have been a great partner. We have really refined how to do data...

Jun 2020
||
(0)
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VP/Other Executive

ELLKAY's response to COVID-19 was not applicable, but maybe that is a good thing. I don’t have to...

Jun 2020
||
(0)
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VP/Other Executive

ELLKAY is in a weird position because a lot of their customers are in the business of stewarding old...

Jun 2020
||
(0)
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VP/Other Executive

I have had to figure out ELLKAY’s applications and the best way to train an end user to use it....

Jun 2020
||
(0)
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VP/Other Executive

Functionality is where ELLKAY could look to pull more value out of the data that the archive holds...

Jun 2020
||
(0)
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VP/Other Executive

The process of getting legacy data out of an old EMR and into ELLKAY’s hands in an end-user facing...

Jun 2020
||
(0)
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VP/Other Executive

ELLKAY needs to be more focused on long-term tangible outcomes. I have only met their executive team...

Jun 2020
||
(0)
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VP/Other Executive

In the area of keeping their promises, ELLKAY is rock solid. They are also very reasonable in terms...

Jun 2020
||
(0)
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