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Legacy Data Archiving 2020: Which Vendors Consistently Exceed Expectations?
Legacy Data Archiving 2020:
Which Vendors Consistently Exceed Expectations?
July 2020
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Legacy Data Archiving 2019: A First Look at a Changing Market
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User Commentary

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COO

Future Outlook

There was some back-and-forth, and there were tweaks when we first converted, but ever since we have...

Jul 2020
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COO

ROI / Cost (care and feeding)

I would buy ELLKAY again. The vendor served us well. They don’t nickel-and-dime at all. I don’t...

Jul 2020
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COO

Other Observations & Comments

In terms of the product functionality, because of how ELLKAY is implemented, it does not have...

Jul 2020
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Director

Lessons Learned

ELLKAY has worked with our EMR vendor many times, so we thought that ELLKAY would have some very...

Jul 2020
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Director

Sales and Contracting

The archive is a quality product. We certainly have no regrets about partnering with ELLKAY. We made...

Jul 2020
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Director

Service and Support

My advice to my peers looking at ELLKAY would be to understand how often ELLKAY has partnered with...

Jul 2020
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Director

Lessons Learned

We have been engaged with ELLKAY for a while now. We got off to a pretty rocky start when it came to...

Jul 2020
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VP/Other Executive

Service and Support

Because LKArchive is in the cloud, ELLKAY is constantly doing updates to it for usability. I want...

Jun 2020
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VP/Other Executive

Service and Support

We enjoy working with ELLKAY. They have been a great partner. We have really refined how to do data...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

ELLKAY's response to COVID-19 was not applicable, but maybe that is a good thing. I don’t have to...

Jun 2020
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VP/Other Executive

Other Observations & Comments

ELLKAY is in a weird position because a lot of their customers are in the business of stewarding old...

Jun 2020
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VP/Other Executive

Implementation and Training

I have had to figure out ELLKAY’s applications and the best way to train an end user to use it....

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Functionality is where ELLKAY could look to pull more value out of the data that the archive holds...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The process of getting legacy data out of an old EMR and into ELLKAY’s hands in an end-user facing...

Jun 2020
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VP/Other Executive

Other Observations & Comments

ELLKAY needs to be more focused on long-term tangible outcomes. I have only met their executive team...

Jun 2020
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VP/Other Executive

Service and Support

In the area of keeping their promises, ELLKAY is rock solid. They are also very reasonable in terms...

Jun 2020
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Manager

Implementation and Training

We didn’t have any concerns or problems, and we are still able to access everything, so the...

Jun 2020
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Manager

Other Observations & Comments

ELLKAY sends us information in emails about COVID-19, but we are inundated with so many emails, and...

Jun 2020
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Manager

Functionality and Upgrades

I would absolutely buy the services again. The vendor does a great job of merging documents into one...

Jun 2020
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CIO

Lessons Learned

We have run into challenges trying to expand LKArchive. We wanted to use the system in a specific...

May 2020
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CIO

Other Observations & Comments

I would buy ELLKAY again, but I wish they were more mature with A/R. That area has been painful. The...

May 2020
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CIO

ROI / Cost (care and feeding)

ELLKAY is reasonably priced, and they don’t nickel-and-dime. We never like to pay money, but ELLKAY...

May 2020
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CIO

Other Observations & Comments

We are struggling in some ways to archive a massive number of legacy systems. On the clinical side,...

May 2020
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CIO

Functionality and Upgrades

ELLKAY's system is easy to use because it works in the background through a button in the EMR. If we...

May 2020
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CIO

Relationship

We have been very involved with ELLKAY and have worked very closely with one of their executives.

May 2020
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Physician

Functionality and Upgrades

The extraction happened pretty quickly. Although there were some delays, once the extraction was...

May 2020
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Physician

Functionality and Upgrades

LKArchive has no search function, so we have to plow through areas where documents may exist. The...

May 2020
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Physician

Relationship

Although we haven’t seen executive involvement or needed it, ELLKAY reaches out to us a lot. Even...

May 2020
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Physician

Other Observations & Comments

There wasn’t a lot of data with LKArchive. The data is discrete but not codified. If the vendor uses...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Since we have implemented the system, the vendor has continued to do updates. We have had minimal...

Apr 2020
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Director

Functionality and Upgrades

I haven’t called the vendor regarding the COVID-19 situation. Their solution continues to work...

Apr 2020
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Director

Relationship

I hope our satisfaction will be very high a year from now. The best predictor of future performance...

Apr 2020
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Director

Functionality and Upgrades

ELLKAY was relatively easy to work with. I had a very good experience with them, and we have used...

Apr 2020
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Director

Functionality and Upgrades

I wouldn’t even know how to find out what version we are on. The solution is online in the cloud, so...

Apr 2020
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Director

ROI / Cost (care and feeding)

As long as the doctors continue to want to access the system data, ELLKAY will continue to be part...

Apr 2020
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Director

Relationship

ELLKAY definitely keeps their promises. I would have remembered a time when they didn't keep a...

Apr 2020
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Director

Functionality and Upgrades

The product supported our interoperability goals, and it is now part of our main system. Going to...

Apr 2020
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Manager

Other Observations & Comments

Where ELLKAY’s support is in production, it is reactive. The application is not evolving any...

Apr 2020
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Manager

Relationship

I would rate the executive involvement highly. We have plans to meet with the executives, and they...

Apr 2020
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Manager

Other Observations & Comments

Whether we get value for our money is really subjective. We have a cost that we have to pay for on...

Apr 2020
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Manager

Service and Support

I would certainly recommend the product. I have worked with ELLKAY through ups and downs. The...

Apr 2020
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Manager

Other Observations & Comments

There are some shortcomings, but we are going to be meeting with ELLKAY to review what is expected...

Apr 2020
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Manager

Service and Support

There was a discrepancy between what ELLKAY wanted to do for training and what the hospital was...

Apr 2020
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Manager

Functionality and Upgrades

The ease of use is fine. ELLKAY is accessible and useful, but everything comes through project...

Apr 2020
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Director

Relationship

We had a good experience, and if I had to do it again, I would. The vendor worked with us on our...

Apr 2020
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Manager

Future Outlook

I think the product is part of our long-term plans. We are committed to ELLKAY at the moment. I...

Apr 2020
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Manager

Service and Support

ELLKAY has kept their promises. We still have some things to finish, but things are done at a fixed...

Apr 2020
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Manager

ROI / Cost (care and feeding)

When we first started, we agreed on a fixed price, and we haven’t had any additional costs on top of...

Apr 2020
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Director

Service and Support

Our experience with LKArchive has been very positive. We are very satisfied. If I had to buy it...

Apr 2020
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Director

ROI / Cost (care and feeding)

ELLKAY didn’t charge for every little thing. The cost was one lump. The only thing that we didn’t...

Apr 2020
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Director

Implementation and Training

The implementation was very smooth. We could tell that it wasn’t the vendor's first rodeo. Even if...

Apr 2020
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Director

Other Observations & Comments

Our EMR vendor told us that we needed to go with ELLKAY. We didn’t really know much about ELLKAY...

Apr 2020
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Director

Service and Support

If we have an issue with LKArchive, we work with our EMR vendor, and then that vendor works with the...

Apr 2020
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Director

Service and Support

ELLKAY is on track. They are doing exactly what we want them to do. We haven’t really expanded their...

Apr 2020
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Director

Functionality and Upgrades

In terms of the overall product quality including upgrades, I am sure that ELLKAY has put in...

Apr 2020
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Director

Functionality and Upgrades

The system is super easy. Our overall satisfaction will probably stay the same unless my boss walks...

Apr 2020
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Director

Other Observations & Comments

We didn’t look at other providers that had the same service. I don’t know how ELLKAY compares to...

Apr 2020
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Manager

Service and Support

We have been happy with the system for archiving clinical information. The process was very...

Apr 2020
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Manager

Other Observations & Comments

The system is part of our long-term plans. The archive has a limitation in terms of what we are...

Apr 2020
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Manager

Implementation and Training

We haven’t required training in the past few years. With the initial archive, we received all the...

Apr 2020
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Manager

Functionality and Upgrades

The ease of use is very good with extraction. I would like to see an improvement with the reporting....

Apr 2020
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CEO/President

ROI / Cost (care and feeding)

ELLKAY was recommended by our EMR vendor and just did a really nice job for a reasonable price....

Mar 2020
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CEO/President

Functionality and Upgrades

Physicians are challenged with EMRs in general because they are not designed by physicians. ELLKAY...

Mar 2020
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CEO/President

Relationship

I just deal with our representative, who is great. ELLKAY seems to have good employee retention, so...

Mar 2020
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CEO/President

Functionality and Upgrades

The main thing I like is having peace of mind and knowing that we haven’t lost our previous data. I...

Mar 2020
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Manager

Functionality and Upgrades

We haven't really done anything with upgrades. We haven’t had any issues; I would give the system a...

Mar 2020
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Manager

Service and Support

ELLKAY has been doing well with their ongoing support. I have reached out a few times since we went...

Mar 2020
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Manager

ROI / Cost (care and feeding)

The system is outrageously expensive. I don't know how anything could possibly be worth so much money....

Mar 2020
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Manager

Other Observations & Comments

Eventually, we will probably stop having ELLKAY maintain one of our databases for us. We still pay...

Mar 2020
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Manager

Technology

LKArchive is very static. It is not dynamic in any way. I never saw executive involvement from...

Mar 2020
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Manager

Functionality and Upgrades

I would give the system the highest score on the ease of use for end users. It is just there, and it...

Mar 2020
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Manager

Functionality and Upgrades

Searching for patients with LKArchive is very easy. I don’t have any issues. The system works fine....

Mar 2020
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CIO

Sales and Contracting

ELLKAY was not pushy. They were incredibly creative in both their contracting and their delivery of...

Feb 2020
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Analyst/Coordinator

Service and Support

I want others to know that our experience with the vendor's support has been outstanding. Our staff...

Jan 2020
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Director

Functionality and Upgrades

We sought out ELLKAY’s help so that we would be able to entice physicians to switch to a certain...

Jan 2020
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Director

Other Observations & Comments

I would not be surprised if ELLKAY could handle a big project with inpatient data or financial data....

Jan 2020
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Director

Technology

ELLKAY adds new systems that they can work with, but they could probably enhance what they already...

Jan 2020
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Director

Relationship

I don’t know the executives. I met them once, but considering how much business we give them, I...

Jan 2020
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Director

Implementation and Training

The timing for going live was as predicted. There wasn’t a delay in getting that done. We had been...

Jan 2020
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Director

ROI / Cost (care and feeding)

ELLKAY’s pricing structure is very straightforward.

Jan 2020
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Director

Implementation and Training

Our impression of ELLKAY was that they were a bunch of techies, so there wasn’t much communication...

Jan 2020
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Director

Functionality and Upgrades

The archive works great; there are no issues. Certain things aren’t labeled perfectly, so we have to...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I rated the vendor a little lower on supporting our organization’s integration goals because I wish...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

As far as nickel-and-diming goes, ELLKAY has gone above and beyond to not do that. They have...

Dec 2019
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Analyst/Coordinator

Service and Support

Everybody that I have ever worked with every step of the way has been good to work with. The...

Dec 2019
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Director

Functionality and Upgrades

ELLKAY has converted and archived data from a lot of our sites. They have converted data into our...

Dec 2019