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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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Legacy Data Archiving 2020: Which Vendors Consistently Exceed Expectations?
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User Commentary

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CNO

ELLKAY has a personable connection when it comes to support.

Aug 2021
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VP/Other Executive

ELLKAY has done a really good job on the product. It is a fairly simple product that integrates our...

Jul 2021
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(0)
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VP/Other Executive

Our outcome with LKArchive is that our physicians can rapidly access old records when needed. They...

Jul 2021
||
(0)
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VP/Other Executive

ELLKAY has always been very responsive. There haven't been many issues over the years. But anytime...

Jul 2021
||
(0)
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VP/Other Executive

ELLKAY’s project management is very well done. They really take pride in it. Once the data is...

Jul 2021
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Director

When we have an issue with LKArchive, ELLKAY jumps right on it. I also have the option to contact my...

Jun 2021
||
(0)
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Director

There isn’t really training, but it would probably be there if we needed it. Not a lot of end-user...

Jun 2021
||
(0)
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Director

The best thing about LKArchive is that it is simple to use. Data migration is hard, but the platform...

Jun 2021
||
(0)
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Director

ELLKAY eventually keeps their promises, but they don’t really make promises. They are transparent in...

Jun 2021
||
(0)
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Director

ELLKAY is super responsive. Their support team is knowledgeable.

Jun 2021
||
(0)
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CEO/President

We have aged out of the need to access the records as far back as they go. We have another solution...

Jun 2021
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(0)
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CEO/President

The vendor does a good job of reaching out not just to sell us things but also to communicate and...

Jun 2021
||
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Analyst/Coordinator

ELLKAY’s phone support is awesome. I don’t use their web support because if I have a problem or a...

Jun 2021
||
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Analyst/Coordinator

The ELLKAY people sometimes just reach out to me to see how things are going. They feel like a...

Jun 2021
||
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Analyst/Coordinator

There are probably other solutions out there. LKArchive was friendly for what we were doing because...

Jun 2021
||
(0)
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Analyst/Coordinator

ELLKAY has kept their promises and beyond. We paid for an EMR archive a few years ago, and the...

Jun 2021
||
(0)
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Analyst/Coordinator

In ELLKAY’s system, we had data from multiple EMRs. We have each individual link, and I was able to...

Jun 2021
||
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Analyst/Coordinator

We spent some time on the phone discussing with ELLKAY whether they could do certain things. We told...

Jun 2021
||
(0)
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CEO/President

When our physicians remember that LKArchive is there, it is easy to use. When we bring on new...

Jun 2021
||
(0)
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CIO

LKArchive is a great tool. The reporting is so much better and easier. One of the doctors was...

Jun 2021
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(0)
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Director

We are using LKArchive for our old EMR data from an older EMR system. It works perfectly. There is...

Jun 2021
||
(0)
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CIO

There was a little hiccup, but the vendor fixed it quickly. When we need anything, the vendor can...

Jun 2021
||
(0)
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CIO

ELLKAY is always reaching out to us. I talk with the senior leaders all the time. They are...

Jun 2021
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(0)
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CIO

The solution gives me easy access to historical information and saves me a ton of money that I would...

Jun 2021
||
(0)
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Director

We probably won’t get rid of LKArchive. Using the system is a very cost-effective way of doing...

Jun 2021
||
(0)
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Director

The vendor is great. They want to understand customers’ needs before jumping into things. People are...

Jun 2021
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(0)
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Director

LKArchive is tied into our EMR. The vendor uses an API so that if we look at a patient record and...

Jun 2021
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(0)
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Director

ELLKAY does periodic enhancements to be able to consume data. A while back, they released an...

Jun 2021
||
(0)
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Director

The LKArchive is truly a set-it-and-forget-it system. The vendor touches base with me occasionally...

Jun 2021
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(0)
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Manager

The vendor is easy to work with, and they bring strengths for data conversion to the table. The...

Jun 2021
||
(0)
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Manager

The vendor fulfilled everything they promised to fulfill. They moved all the data that they said...

Jun 2021
||
(0)
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Manager

We worked out the cost of the system in the contract. The vendor explained the whole process and...

Jun 2021
||
(0)
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Manager

The system is easy to access. It integrates directly with some of the other platforms we use. The...

Jun 2021
||
(0)
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 or  to see details.

Manager

The system is always up and working. We have access to it when we need it, and none of the upgrades...

Jun 2021
||
(0)
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Manager

A lot of people are moving to web-based platforms. We can directly access this system in our EMR,...

Jun 2021
||
(0)
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Manager

I always want notifications for any downtime or contract renewal things. The vendor proactively lets...

Jun 2021
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(0)
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Manager

The process of accessing data through LKArchive is very simple. The system is pretty user friendly,...

May 2021
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Manager

LKArchive is fine for what we use it for. It would be nice if we could search a document for a word,...

May 2021
||
(0)
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Manager

We have not had to invest any of our time and resources into LKArchive since the initial setup. It...

May 2021
||
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Manager

ELLKAY has always given us a usage report upon request. We can see how many times one of our...

May 2021
||
(0)
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Manager

There has never been a problem connecting to LKArchive. It has been a well-run product. ELLKAY is...

May 2021
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(0)
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Manager

I would say ELLKAY underpromised and overdelivered more than they overpromised and underdelivered....

May 2021
||
(0)
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Manager

With data archiving in general, people need to be extremely aware of the iterative process that is...

Apr 2021
||
(0)
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Manager

ELLKAY was very mature in the clinical archive space when we engaged them, so we did an RFP. We...

Apr 2021
||
(0)
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Manager

I can basically call ELLKAY's executives at any moment, and they will answer the call any time of...

Apr 2021
||
(0)
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Analyst/Coordinator

LKArchive is so easy and awesome to have because it requires no work on our end. It is...

Mar 2021
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(0)
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CTO

Our main challenge has been the lack of a standard in the applications that the health industry...

Mar 2021
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(0)
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CTO

ELLKAY is a very strong vendor. We chose them because of their strength in the clinical archives....

Mar 2021
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(0)
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Analyst/Coordinator

LKArchive is intuitive, and it does what it is supposed to, but the response time on the system is a...

Feb 2021
||
(0)
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VP/Other Executive

One negative of the solution is the way the vendor shrink-wraps it. We aren't able to retrieve our...

Feb 2021
||
(0)
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VP/Other Executive

I have a very specific savings target that I need to achieve, and I have not been able to achieve it...

Feb 2021
||
(0)
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VP/Other Executive

I may still have the vendor's solution in my environment in a year, but I won't be letting it grow....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor assumes that we always want to be able to access their application. There is not a...

Feb 2021
||
(0)
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Director

The system is really simple. We don’t need any ongoing training. We just use LKArchive to archive...

Feb 2021
||
(0)
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 or  to see details.

Director

The ease of access is very nice, so once we moved to our EMR, we could click a button in the...

Jan 2021
||
(0)
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Director

LKArchive is a little rigid in its document management. If we find a document that was scanned...

Jan 2021
||
(0)
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 or  to see details.

Director

Initially, when we were contracted, we probably talked to maybe one or two C-level folks, but once...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ELLKAY is reliable for hosting our historical data that will drive better patient outcomes because...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ELLKAY does their account management really well. We have our own specific account manager who...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The only feedback I have for ELLKAY's executives would be that they need to have a good project...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ELLKAY is the most important and best vendor that I have ever worked with. They are an amazing...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

LKArchive is great, and it is better than what the vendor said it would be. The vendor's service is...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I think that ELLKAY differentiated themselves from other vendors by reaching out proactively during...

Jan 2021
||
(0)
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Analyst/Coordinator

ELLKAY definitely avoids charging us for every little thing. I know that they have taken a loss...

Jan 2021
||
(0)
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Analyst/Coordinator

ELLKAY hasn't really done any training for us. LKArchive is a point-and-click solution, so there...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

We are transitioning off of LKArchive and storing our data on our own server purely because of cost....

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I haven’t upgraded with ELLKAY for a while. When they did upgrade, that was all done behind the...

Dec 2020
||
(0)
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Analyst/Coordinator

The way LKArchive presents the data makes it very easy for users to find what they need. Not all...

Dec 2020
||
(0)
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Analyst/Coordinator

Anytime we need anything, ELLKAY is very responsive. I get emails anytime there are any changes...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

ELLKAY doesn't give a whole lot of training. More hands-on training and integration improvements...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

We would like to have the ability to do some archiving on our own. LKArchive is a complicated...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are extremely pleased with ELLKAY. Their product is actually easier to navigate than some of the...

Oct 2020
||
(0)
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CIO

The biggest challenge with ELLKAY isn't really an ELLKAY issue. The issue is that the medical...

Oct 2020
||
(0)
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