LKArchive
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Manager

Functionality and Upgrades

The design of the archive is good, but our data did not convert very well, and that has made it...

Nov 2022
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Manager

Relationship

If we ever need to escalate anything, I have direct contact with someone from the vendor.

Nov 2022
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Manager

ROI / Cost (care and feeding)

LKArchive is quite an investment when we look at what the vendor charged for the conversion, the...

Nov 2022
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Manager

Sales and Contracting

We chose to go with ELLKAY because we used them for past archives and conversions, and they were...

Nov 2022
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Manager

Interfacing and Integration

We have had success with ELLKAY in the past, but there is a particular vendor we would never use...

Nov 2022
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Manager

Implementation and Training

We did have some issues with deliverables when implementing LKArchive. We were way behind schedule,...

Nov 2022
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Manager

Sales and Contracting

In our recent experience with archiving our EMR records, we had some bad service. Some of that was...

Nov 2022
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Director

Implementation and Training

ELLKAY was easy to work with, and the product had an easy setup. We simply archived the patient data...

Nov 2022
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Director

Future Outlook

We have no plans to move away from LKArchive because we need to keep the data for a certain amount...

Nov 2022
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Director

Technology

I haven't had to use ELLKAY's phone support for years since we installed the system. I have never...

Nov 2022
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VP/Other Executive

Relationship

ELLKAY is hit or miss with their promises depending on their organization's changes and control of...

Oct 2022
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VP/Other Executive

Interfacing and Integration

ELLKAY has worked with a lot of EMR vendors, so overall, they do a good job with integration. I...

Oct 2022
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Manager

Service and Support

Our providers are sometimes unable to access LKArchive, but we simply call the vendor's support...

Oct 2022
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Manager

ROI / Cost (care and feeding)

I would buy the product again. The vendor really did what they said they would do. If someone were...

Oct 2022
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Manager

Sales and Contracting

I wish the vendor would change their pricing model as time went on. For example, instead of giving...

Oct 2022
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Manager

Functionality and Upgrades

I shouldn’t have to ask for a usage report; I should get one sent to me annually.

Oct 2022
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Manager

Technology

The product is pretty simple, so we haven’t had a need for training. Bringing somebody on board has...

Oct 2022
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Analyst/Coordinator

Service and Support

I would tell others who are interested in the system that LKArchive is very easy to use, and the...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

LKArchive is easy to use and is very low maintenance. The product is in a static environment, and it...

Oct 2022
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Analyst/Coordinator

Service and Support

On the security side of things, ELLKAY has done pretty well because they stay focused on keeping us...

Oct 2022
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CFO

Interfacing and Integration

LKArchive is great. When we went to our EHR, we had ELLKAY import our current data, and LKArchive is...

Sep 2022
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CFO

Service and Support

The vendor is having a user session coming up, and I am looking at other types of services that...

Sep 2022
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CEO/President

Functionality and Upgrades

ELLKAY’s business model is helpful when we need to migrate away from their systems. We only need to...

Sep 2022
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Analyst/Coordinator

Relationship

We will definitely stay with ELLKAY for the long term. Their product doesn't always work the way...

Sep 2022
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Analyst/Coordinator

Implementation and Training

ELLKAY does a lot of train-the-trainer training. The vendor will meet with any end users that we...

Sep 2022
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Analyst/Coordinator

Relationship

It takes the vendor longer to complete their projects than they promise that it will. There have...

Sep 2022
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CIO

Future Outlook

The main reason we are moving away from LKArchive is the price of the product when we compare it to...

Aug 2022
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CIO

Service and Support

ELLKAY’s customer service is absolutely horrible. It is difficult to get the vendor to respond to...

Aug 2022
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CIO

Lessons Learned

I learned a lot from our time with ELLKAY's system. When it came time to look for the system's...

Aug 2022
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Director

Functionality and Upgrades

LKArchive does exactly what the vendor said it would do. The product is just one of those things...

Aug 2022
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Director

ROI / Cost (care and feeding)

I would absolutely buy LKArchive again because the vendor avoids charging for every little thing and...

Aug 2022
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Director

Relationship

ELLKAY has grown a lot over the years. They haven't lost the feel of a small vendor yet. We are...

Jul 2022
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Director

ROI / Cost (care and feeding)

ELLKAY is like a unicorn to me. I don't know how they do it, but they give us tremendous value for...

Jul 2022
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Manager

Interfacing and Integration

With LKArchive, I like that everything is in one system. We don't have to go into five different...

Jul 2022
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Manager

Functionality and Upgrades

I don't like that LKArchive is not very easy to maneuver. We have to look for things; they are not obvious....

Jul 2022
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Analyst/Coordinator

Relationship

ELLKAY has always been one of my top companies. I have always really enjoyed working with them. They...

Jul 2022
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Director

ROI / Cost (care and feeding)

We have compared several vendors, and ELLKAY provides a consistent, reliable, and accurate solution...

Jun 2022
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Director

Implementation and Training

We had a lot of meetings during our implementations with ELLKAY, and I think the vendor's sense of...

Jun 2022
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Director

Technology

ELLKAY's technology isn't super fancy as far as the archive goes. Technology is the one thing some...

Jun 2022
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Director

Relationship

The good thing about working with ELLKAY is they are very consistent with their timelines. We are...

Jun 2022
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Manager

Functionality and Upgrades

ELLKAY tries to have the system mirror what the legacy system looked like, so that is helpful...

Jun 2022
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Manager

Service and Support

If I ever have any issues, ELLKAY always responds quickly.

Jun 2022
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Analyst/Coordinator

Sales and Contracting

We use LKArchive to store legacy data from two sources. I probably wouldn’t recommend nor purchase...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The last update changed things in LKArchive that are very hard to work with. Unbeknown to us, the...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

When LKArchive works, I like the way it works. I can retrieve records very easily, and everything...

May 2022
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Analyst/Coordinator

Implementation and Training

In order to use LKArchive, a lot of preparatory work is required on the back end. Whoever is...

May 2022
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Manager

Relationship

The support team is always available. They are very good. When working with the vendor, I usually...

Apr 2022
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Manager

Functionality and Upgrades

Once the users figure out the product, the ease of use is good. And LKArchive doesn’t take long to...

Apr 2022
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Manager

Lessons Learned

LKArchive is not part of our long-term plan. Going forward, we will be using a different archive...

Apr 2022
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Manager

Implementation and Training

We were having a tough time dealing with some of the legacy EMRs in order to get this archive set...

Apr 2022
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Manager

ROI / Cost (care and feeding)

We have an agreement set up with the vendor, so they don’t charge us for every little thing.

Apr 2022
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Manager

Service and Support

With another vendor, when we did data validation, they were very thorough with the workbooks they...

Apr 2022
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Analyst/Coordinator

Other Observations & Comments

There was a big learning curve in the beginning for our medical records team. They had to learn what...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is pretty well set in stone, and it is pretty easy and user friendly. Since the initial...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

Things have been great with ELLKAY. I don't remember the last time I had to contact them about an...

Apr 2022
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Manager

Relationship

Corporate has been a little disappointed with the speed of the ELLKAY project that we have been...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Corporate was really focused on ELLKAY and was able to negotiate a good price with ELLKAY for a...

Apr 2022
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Manager

Service and Support

We used one of our partners to extract the data and work with ELLKAY on a project. We have had times...

Apr 2022
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Director

Functionality and Upgrades

It is easy to find patients in LKArchive. The solution doesn't have any downtime. All of the data we...

Apr 2022
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Director

Functionality and Upgrades

ELLKAY doesn't have any control over how our EHR gives them data, so our data isn't always arranged...

Apr 2022
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Director

Functionality and Upgrades

ELLKAY created a combined archive for us. That was really nice. We had several sites, and the vendor...

Apr 2022
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Director

Service and Support

The people who usually help us move data are from India, but we haven't had any trouble getting them...

Apr 2022
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Director

ROI / Cost (care and feeding)

The vendor avoids charging us for every little thing. They have done a lot for us, and the product's...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

Our doctors use the tool to look things up, so I don’t want to take it away from them. I am a big...

Mar 2022
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VP/Other Executive

Implementation and Training

The vendor does a good job with training. We get plenty of documentation and notifications.

Mar 2022
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Director

Implementation and Training

Whenever we ask ELLKAY for training, they give it to us, but they don't do a session every six...

Feb 2022
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Director

Functionality and Upgrades

Most functionalities in LKArchive are very good. A/R is a dynamic archive because we are running...

Feb 2022
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Director

Interfacing and Integration

Most of the data in LKArchive is static data. We have already integrated LKArchive with our Epic...

Feb 2022
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Director

Service and Support

Not too many new developments can happen with LKArchive because the system depends on the source...

Feb 2022
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Director

Lessons Learned

I would recommend LKArchive with the caveat that working on an archiving endeavor is not a one-sided...

Feb 2022
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Director

Relationship

The ELLKAY executives could make things better by having an annual leadership review with clients...

Feb 2022
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Director

Service and Support

There is room for improvement with ELLKAY’s support. ELLKAY has a support line that we can call to...

Feb 2022
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Director

Service and Support

From a proactive perspective, if I were ELLKAY, I would check on the way clients utilize the...

Feb 2022
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Director

Functionality and Upgrades

LKArchive does everything the vendor said it would do. I have no disappointments. The archive has...

Dec 2021
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Director

Functionality and Upgrades

LKArchive has historical documents, but there is no way to search for the documents from an OCR...

Dec 2021
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Director

Service and Support

The ELLKAY contacts that we work with might not be the ones actually doing the support work, but...

Dec 2021
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Director

Service and Support

We experienced some issues that weren't necessarily ELLKAY's fault, but trying to get those issues...

Dec 2021
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