Aprima EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 6:32:41 AM and Model.EvProductId = 92694

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User Commentary

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Manager

Future Outlook

From what I understand, eMDs’ product is not part of our long-term plans. As soon as it is paid off,...

Apr 2020
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Manager

Relationship

The vendor doesn’t keep all of their promises. They say they will work with us and that they want...

Apr 2020
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Manager

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us. That gets a little out of control. If a provider accidentally...

Apr 2020
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Manager

Functionality and Upgrades

We waited over a year for the last big upgrade that was going to be the newest upgrade for...

Apr 2020
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Manager

Service and Support

When I call and log a ticket because of a problem, I get a customer service person who asks whether...

Apr 2020
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Manager

Service and Support

When we log a ticket or call it in, we sometimes have to wait up to 10 days for someone to respond.

Apr 2020
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Manager

Implementation and Training

I would give the training the lowest score. If we need training for something, we have to sign up on...

Apr 2020
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Manager

Functionality and Upgrades

I don’t even know how the system is promoted. I remember part of the promotion was that the system...

Apr 2020
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Manager

Functionality and Upgrades

The system meets our technical interoperability needs, but we have to do five different things for...

Apr 2020
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Manager

Technology

My doctors are always complaining about the number of clicks. There are some ways to make things...

Apr 2020
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Manager

Other Observations & Comments

The vendor is proactive with the program. The system uses Surescripts, and when Surescripts is...

Apr 2020
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Manager

Relationship

I would give the executive involvement the lowest score. Since before eMDs owned the company, I have...

Apr 2020
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Manager

Relationship

The vendor doesn’t follow through. They don’t react in a timely fashion. They don’t get back to us...

Apr 2020
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Physician

Functionality and Upgrades

The system is great. I love working with it and using it to bill and schedule patients. The...

Mar 2020
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Physician

ROI / Cost (care and feeding)

eMDs outsources a lot of functionality, such as faxing or add-ons. There are better and cheaper...

Mar 2020
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Manager

Functionality and Upgrades

I was concerned when eMDs purchased the Aprima product. I loved the product and wasn't sure how...

Mar 2020
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Manager

Implementation and Training

In the past year and a half, eMDs has taken strides to support the product. They have added some...

Mar 2020
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Manager

Sales and Contracting

The different departments within eMDs need to communicate better with each other. There were two...

Mar 2020
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Manager

Implementation and Training

The quality of the vendor’s training has never been good. They have people who are more technical,...

Jan 2020
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Manager

Functionality and Upgrades

We rate the ease of use for end users high. Once they figure out how to use the system, it is great....

Jan 2020
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Manager

Service and Support

It takes days for the vendor to get back to supporting us. We rate the vendor extremely low at being...

Jan 2020
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Manager

Service and Support

Aprima told us that eMDs was an established company, but the transition has been very hard. I don’t...

Jan 2020
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Manager

ROI / Cost (care and feeding)

The vendor is good about avoiding charging us for every little thing.

Jan 2020
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Manager

ROI / Cost (care and feeding)

If I were starting with a clean slate, I would be inclined to shop around.

Jan 2020
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Manager

Relationship

I wouldn’t say there are broken promises, but there are broken timelines. I get the impression that...

Jan 2020
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Manager

Relationship

I have to press eMDs occasionally, but they do keep all their promises.

Jan 2020
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Manager

Service and Support

For the most part, eMDs does a really good job with the system. Some people may have web access to...

Jan 2020
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Manager

ROI / Cost (care and feeding)

Now that we have a different billing company, eMDs does nickel-and-dime a lot. We are...

Jan 2020
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Manager

Relationship

My biggest issue is a lack of communication. If I have an issue, our sales representative won’t call...

Jan 2020
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Manager

Functionality and Upgrades

I love the system. It is a fantastic piece of software. I have no interest in ever changing it. The...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

I love the functionality of the system. I love the ease of use. I love the way the notes look. I...

Jan 2020
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Manager

Service and Support

The most recent software update we had was pretty big. We had some issues with our lab interfaces...

Jan 2020
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Manager

Implementation and Training

Any good training that I have had at this point has come from my billers because they are so...

Jan 2020
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Manager

Functionality and Upgrades

The system works well considering how eMDs promoted it. Nobody has pitched anything to me in years,...

Jan 2020
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Manager

Interfacing and Integration

eMDs is iffy with integration and interoperability. Interchanging data between places is difficult;...

Jan 2020
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Manager

Functionality and Upgrades

When we go into the eMDs system and look at it, we can figure things out. There are a million ways...

Jan 2020
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Manager

Relationship

No one from eMDs reaches out to me. I would like eMDs to offer more webinar training and to...

Jan 2020
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Manager

ROI / Cost (care and feeding)

I think we get my money’s worth from the eMDs system for what we use it for. We have a fairly decent...

Jan 2020
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Manager

Relationship

eMDs needs to focus on engaging a little better. The support is great, and the program is great. But...

Jan 2020
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VP/Other Executive

Functionality and Upgrades

Acquiring Aprima EHR/PM has resulted in improved efficiency for the clinic. eMDs' response to an...

Jan 2020
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Manager

Implementation and Training

The implementation process was amazing. eMDs walked us through the process step by step, and if we...

Dec 2019
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Manager

Relationship

I would recommend eMDs to any medical facility; they are a great group to work with.

Dec 2019
 Helpful

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Director

Service and Support

The support for the system is awesome. I feel like someone is holding my hand through the process...

Dec 2019
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Director

Functionality and Upgrades

I would recommend the product to anyone looking for reliable, well-run software and services. The...

Dec 2019
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Manager

Service and Support

I would like to have more access to the support and to be able to ask more questions. We have called...

Nov 2019
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Manager

Functionality and Upgrades

Everything has been running pretty smoothly without any issues. We are mostly happy with the system....

Nov 2019
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Manager

Functionality and Upgrades

The system has everything that we need, and it alleviates having to set up paperwork because...

Nov 2019
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Manager

Relationship

When we have issues that Aprima’s support just won’t fix, someone from corporate reaches out, and...

Nov 2019
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Manager

Functionality and Upgrades

Compared to other systems that we have had before, the Aprima system is a lot more user friendly and...

Nov 2019
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Manager

Sales and Contracting

During our sales call and the on-site visits, the sales representative claimed that Aprima’s...

Nov 2019
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Manager

Service and Support

There is a communication gap between the clients and the sales representatives. Aprima could make...

Nov 2019
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Manager

Implementation and Training

We have had a really great experience with Aprima. We had a really short implementation time, and...

Nov 2019
 Helpful

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Manager

Future Outlook

eMDs is a part of our long-term plans. I would choose eMDs again rather than shop around. I have...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

When Aprima became a part of eMDs, the system stayed the same. I don’t see any big differences.

Nov 2019
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Manager

ROI / Cost (care and feeding)

I don’t think Aprima nickel-and-dimes. We have to pay for services, but that isn’t anything out of...

Nov 2019
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Manager

Service and Support

There is always room for improvement because there will always be changes or things that occur, but...

Nov 2019
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Manager

Functionality and Upgrades

Aprima’s product works as promoted. They don’t give us any false hopes. One of our physicians has...

Nov 2019
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Manager

Service and Support

Aprima is always available for communication. I can email or use the resources on their website to...

Nov 2019
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Manager

Service and Support

There are certain Aprima representatives that I am familiar with who are very proactive. I have...

Nov 2019
 Helpful

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Manager

Relationship

Aprima’s executive involvement could be a little bit better. Sometimes the executives reach out to...

Nov 2019
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Manager

Functionality and Upgrades

I would like to see Aprima add some more new payers, but even then, I know there are a lot of little...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The statements are pretty frustrating. There are a bunch of things that could work a lot better. We...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

I don’t know what Aprima is doing in the future in terms of upgrading and getting feedback from...

Nov 2019
 Helpful

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Manager

Service and Support

The support has slowed since Aprima was acquired. Sometimes I get someone who is super helpful. Most...

Nov 2019
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Manager

Implementation and Training

I went to the user conference and didn’t find it super helpful, even with the training I have done....

Nov 2019
 Helpful

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Manager

Service and Support

When I open a case, I have to wait for someone to get back to me. I am working on real-life...

Nov 2019
 Helpful

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Manager

Interfacing and Integration

The system works fine. It integrates with another vendor’s system that we use. It isn’t the worst. I...

Nov 2019
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Manager

Functionality and Upgrades

The system isn’t super intuitive or user friendly. We send messages back and forth, and if we want...

Nov 2019
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Manager

Functionality and Upgrades

In terms of reports and basic things, there are typically issues such as whether we will be able to...

Nov 2019
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Manager

Service and Support

The vendor doesn’t typically let us know when we need to update; that is frustrating. Lately, when...

Nov 2019
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Manager

Implementation and Training

For training, there are super old videos that typically have incorrect information and aren’t up to...

Nov 2019
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Manager

Relationship

The vendor said that we wouldn't feel like we are alone, but we have to be the ones to call them and...

Nov 2019
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Manager

Relationship

Aprima was just purchased by eMDs, so we are still learning how to work with them. eMDs seems to be...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Upgrades are really painful and knock us out for a while. We have a lot of issues with doctors...

Nov 2019
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Manager

Functionality and Upgrades

We had a physician go to one of the Aprima conferences and hear from eMDs. That physician loved the...

Nov 2019
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Manager

ROI / Cost (care and feeding)

Knowing what else is out there, I would stick with eMDs because I really believe that they are going...

Nov 2019
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Manager

Implementation and Training

The training we get is excellent. We used Aprima Academy, in which we can click into certain...

Nov 2019
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Manager

Service and Support

Everybody I work with in support is great. We have gotten to know the support people. Despite how...

Nov 2019
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Manager

Other Observations & Comments

I hope our satisfaction with eMDs will go up in the next year. I really want to see them roll out...

Nov 2019
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Manager

Functionality and Upgrades

Aprima EHR is great because there is so much that we can do with it. It just takes time to learn....

Nov 2019
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Physician

Service and Support

There are certain updates that get rolled out automatically on weekends, and those updates are...

Nov 2019
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Physician

Functionality and Upgrades

Every time there is a major update, Aprima breaks another one of our systems. Our other vendor is...

Nov 2019
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Manager

Functionality and Upgrades

We are all happy with the platform. We hear complaints about other EHRs all the time, but we don't...

Oct 2019
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