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Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

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Aprima EHR/PM - Small Practices Comments
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User Commentary

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Manager

Functionality and Upgrades

Aprima has been purchased by eMDs, and some of the support for fixes and solutions has really...

Jan 2021
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Manager

Service and Support

The pain of changing to another EHR would be so great that we will continue to try to make the...

Jan 2021
(0)
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Manager

Technology

The vendor loaded the E/M coding platform, and they have a good tool for E/M coding and for...

Jan 2021
(0)
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Manager

Implementation and Training

When the tool was promoted, it worked as it was designed to work. When we were new users, we got...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The vendor has a phone app that makes uploading documents super easy compared to our other...

Jan 2021
(0)
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Manager

Implementation and Training

During the implementation, we asked to do things out of order, and the vendor was as flexible and...

Jan 2021
(0)
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Manager

Relationship

We like our salesperson. That person was a straight shooter and has remained helpful as we have...

Jan 2021
(0)
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Manager

Other Observations & Comments

The vendor made it sound like we were going to be connected with an HIE. Now it sounds like that is...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The vendor can teach customers and let them build the system from scratch, or customers can have the...

Jan 2021
(0)
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Manager

Service and Support

Because of internal changes with our team, we paused our training, and we are banking on the vendor...

Jan 2021
(0)
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Manager

Service and Support

One benefit is that the vendor works with practices that are different sizes. The vendor works with...

Jan 2021
(0)
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Manager

Implementation and Training

The vendor's service is all over the place. When we reach somebody, that person is very helpful, but...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We are not very happy with the solution's reporting piece. As we try to do more, it is possible that...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We are billing patients, and we are getting paid. The reporting is a huge issue, but the system has...

Jan 2021
(0)
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Manager

Functionality and Upgrades

One thing that has been difficult is trying to figure out what information we can get out. The...

Jan 2021
(0)
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Director

Service and Support

There were some support challenges after the acquisition. Things were a little slow for a couple of...

Dec 2020
(0)
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Director

Relationship

I haven't noticed any difference since the acquisition in terms of product development. It seems...

Dec 2020
(0)
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Director

Functionality and Upgrades

The system is certainly functional. It achieves what we need it to achieve. Our A/R and billing...

Dec 2020
(0)
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Director

Service and Support

The vendor could improve their response time with support tickets. They could also do a better job...

Dec 2020
(0)
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Manager

Functionality and Upgrades

With a lot of other software solutions, a patient can create their own login information. With the...

Dec 2020
(0)
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Manager

Service and Support

When the vendor comes out with a new release or hotfix, they always offer a summary of what was...

Dec 2020
(0)
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Manager

Relationship

I had the cell phone number of the old president, but that person retired when eMDs purchased the...

Dec 2020
(0)
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Manager

Lessons Learned

The pros of the system are related to its ease of use and functionality. The last thing we would...

Dec 2020
(0)
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Manager

Service and Support

There is a pretty big glitch in the latest version. eMDs knows about the glitch, and it has been...

Dec 2020
(0)
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Manager

Functionality and Upgrades

It is not easy to get information out of the system to identify people who need visits. It is also...

Dec 2020
(0)
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Manager

Service and Support

We have been with the Aprima system, which was formerly known as the iMedica system, for many years....

Dec 2020
(0)
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Manager

Other Observations & Comments

Overall, the Aprima system is a decent product. We can't compare the Aprima EHR to an Epic system or...

Dec 2020
(0)
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Manager

Service and Support

We have an IT person who does all of our upgrades for us. That person has been doing the upgrades...

Dec 2020
(0)
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Manager

Service and Support

eMDs gives us release notes and basically tells us to have fun reading them, and if that is called...

Dec 2020
(0)
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Manager

Interfacing and Integration

We are unidirectional, and we are working on going bidirectional with the state HIE. As far as...

Dec 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

The ease of use was the biggest reason that we bought the product.

Dec 2020
(0)
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Manager

Functionality and Upgrades

The vendor had a kiosk system where people could check in, and it would be awesome if that existed...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I would definitely purchase the Aprima platform again. It is so easy to teach and learn, and having...

Dec 2020
(0)
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Manager

Relationship

eMDs initially reaches out, but then they move on to bigger and better things, so we usually never...

Dec 2020
(0)
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Manager

Service and Support

I have always been happy with eMDs. They seem to keep up with updates, and any promise that they...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

We are nickel-and-dimed for some things. For example, we have to pay extra for Direct messaging, but...

Dec 2020
(0)
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Manager

Service and Support

Whenever a new eMDs representative takes over our territory, that person always reaches out to us....

Dec 2020
(0)
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Manager

Functionality and Upgrades

I would 100% recommend this system to anybody. I like the ease of use and the way it looks. The...

Dec 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

Sometimes the integration process can be kind of lengthy, but that is for good reason. Before we...

Dec 2020
(0)
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Manager

Implementation and Training

Our implementation was pricey, but the training was good. The vendor was on-site when we went live,...

Dec 2020
(0)
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CEO/President

Future Outlook

I like eMDs' EHR, but I can only say that because I haven't messed with any other products. I can't...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

The biggest issue we have is the vendor’s response time to issues. I think eMDs could fix issues in...

Nov 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

eMDs nickel-and-dimes. If there is a third party that we want to partner with, there is always a...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We have been having some issues with recent upgrades. One of the things that we like to be able to...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The solution is pretty easy to use. When it is working, everything works pretty well. eMDs stays in...

Nov 2020
(0)
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Manager

Future Outlook

We work closely with eMDs and give them feedback on any bugs or improvements we would like to see. I...

Nov 2020
(0)
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Manager

Service and Support

Outside of a few hiccups, the product works very well. The vendor is typically already working on...

Nov 2020
(0)
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Manager

Service and Support

eMDs has gone through mergers and a lot of employee changes. The support isn't what it used to be....

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

eMDs charges for everything. They offer different functions, but everything comes at a cost.

Nov 2020
(0)
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Manager

Functionality and Upgrades

The good thing about the system is that it can handle billing for multiple doctors and practices....

Nov 2020
(0)
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Director

Functionality and Upgrades

The PM side is probably the best. In terms of reporting and the ease of use, I can look and see the...

Nov 2020
(0)
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Director

Technology

eMDs need to focus on technology. They need to do something better with what is patient facing. We...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

I know the doctors would like the price to be better, so the price is one of the top things we would...

Nov 2020
(0)
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Manager

Service and Support

We had some trouble a little while ago with the system, but I don’t know whether the issue was with...

Nov 2020
(0)
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Manager

Functionality and Upgrades

It seems like we have to do an update every other day for the system. When eMDs fixes one thing,...

Nov 2020
(0)
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Manager

Lessons Learned

I would let others know that they have to be kind of tech savvy to do things with the system. They...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

eMDs has a lot to improve in the EHR, like documented notes, medication refills, UDS audit reports,...

Nov 2020
(0)
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Manager

Interfacing and Integration

eMDs could specialize their training videos for specific job titles. The integration could work...

Nov 2020
(0)
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Manager

Functionality and Upgrades

eMDs said they could integrate the FQHC into the EHR, but that isn't working. eMDs could have been...

Nov 2020
(0)
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Manager

Relationship

We have heard several times that the vendor would be up to date and would follow up on all the...

Oct 2020
(0)
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Manager

Implementation and Training

eMDs says that they have training available, but getting that training is very difficult. I would...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

eMDs’ system is overrated, and that is considering all of the add-ons we have had. The vendor is...

Oct 2020
(0)
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Manager

Implementation and Training

The training was very difficult because the vendor brought in several other practices with us on the...

Oct 2020
(0)
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Manager

Interfacing and Integration

eMDs’ EHR doesn’t integrate well with the portal. The portal is basically nonfunctional. We need the...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

Every time we call the vendor’s support, the people tell us to attend the training. Some of the...

Oct 2020
(0)
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Manager

Relationship

We have had no communication with eMDs. As far as we are concerned, they are a foreign entity that...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The tangible outcomes from the EHR are very good because our physicians like it a lot. But there is...

Oct 2020
(0)
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Manager

Future Outlook

From what I understand, eMDs’ product is not part of our long-term plans. As soon as it is paid off,...

Apr 2020
(0)
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Manager

Relationship

The vendor doesn’t keep all of their promises. They say they will work with us and that they want...

Apr 2020
(0)
 Thank you  Helpful

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Manager

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us. That gets a little out of control. If a provider accidentally...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We waited over a year for the last big upgrade that was going to be the newest upgrade for...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When I call and log a ticket because of a problem, I get a customer service person who asks whether...

Apr 2020
(0)
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Manager

Service and Support

When we log a ticket or call it in, we sometimes have to wait up to 10 days for someone to respond.

Apr 2020
(0)
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Manager

Implementation and Training

I would give the training the lowest score. If we need training for something, we have to sign up on...

Apr 2020
(0)
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Manager

Functionality and Upgrades

I don’t even know how the system is promoted. I remember part of the promotion was that the system...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The system meets our technical interoperability needs, but we have to do five different things for...

Apr 2020
(0)
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Manager

Technology

My doctors are always complaining about the number of clicks. There are some ways to make things...

Apr 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

The vendor is proactive with the program. The system uses Surescripts, and when Surescripts is...

Apr 2020
(0)
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Manager

Relationship

I would give the executive involvement the lowest score. Since before eMDs owned the company, I have...

Apr 2020
(0)
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Manager

Relationship

The vendor doesn’t follow through. They don’t react in a timely fashion. They don’t get back to us...

Apr 2020
(0)
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 or  to see details.

Physician

Functionality and Upgrades

The system is great. I love working with it and using it to bill and schedule patients. The...

Mar 2020
(0)
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Physician

ROI / Cost (care and feeding)

eMDs outsources a lot of functionality, such as faxing or add-ons. There are better and cheaper...

Mar 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I was concerned when eMDs purchased the Aprima product. I loved the product and wasn't sure how...

Mar 2020
(0)
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 or  to see details.

Manager

Implementation and Training

In the past year and a half, eMDs has taken strides to support the product. They have added some...

Mar 2020
(0)
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Manager

Sales and Contracting

The different departments within eMDs need to communicate better with each other. There were two...

Mar 2020
(0)
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Manager

Implementation and Training

The quality of the vendor’s training has never been good. They have people who are more technical,...

Jan 2020
(0)
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Manager

Functionality and Upgrades

We rate the ease of use for end users high. Once they figure out how to use the system, it is great....

Jan 2020
(0)
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 or  to see details.

Manager

Service and Support

It takes days for the vendor to get back to supporting us. We rate the vendor extremely low at being...

Jan 2020
(0)
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Manager

Service and Support

Aprima told us that eMDs was an established company, but the transition has been very hard. I don’t...

Jan 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor is good about avoiding charging us for every little thing.

Jan 2020
(0)
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Manager

ROI / Cost (care and feeding)

If I were starting with a clean slate, I would be inclined to shop around.

Jan 2020
(0)
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 or  to see details.

Manager

Relationship

I wouldn’t say there are broken promises, but there are broken timelines. I get the impression that...

Jan 2020
(0)
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Manager

Relationship

I have to press eMDs occasionally, but they do keep all their promises.

Jan 2020
(0)
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 or  to see details.

Manager

Service and Support

For the most part, eMDs does a really good job with the system. Some people may have web access to...

Jan 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Now that we have a different billing company, eMDs does nickel-and-dime a lot. We are...

Jan 2020
(0)
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 or  to see details.

Manager

Relationship

My biggest issue is a lack of communication. If I have an issue, our sales representative won’t call...

Jan 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I love the system. It is a fantastic piece of software. I have no interest in ever changing it. The...

Jan 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I love the functionality of the system. I love the ease of use. I love the way the notes look. I...

Jan 2020
(0)
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 or  to see details.

Manager

Service and Support

The most recent software update we had was pretty big. We had some issues with our lab interfaces...

Jan 2020
(0)
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Manager

Implementation and Training

Any good training that I have had at this point has come from my billers because they are so...

Jan 2020
(0)
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Manager

Functionality and Upgrades

The system works well considering how eMDs promoted it. Nobody has pitched anything to me in years,...

Jan 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

eMDs is iffy with integration and interoperability. Interchanging data between places is difficult;...

Jan 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

When we go into the eMDs system and look at it, we can figure things out. There are a million ways...

Jan 2020
(0)
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 or  to see details.

Manager

Relationship

No one from eMDs reaches out to me. I would like eMDs to offer more webinar training and to...

Jan 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

I think we get my money’s worth from the eMDs system for what we use it for. We have a fairly decent...

Jan 2020
(0)
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Manager

Relationship

eMDs needs to focus on engaging a little better. The support is great, and the program is great. But...

Jan 2020
(0)
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