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Aprima EHR/PM - Small Practices
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

We had some growing pains in changing from ICD-9 to ICD-10. There is still some cleanup from that...

Jul 2021
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Manager

My representative has changed quite a few times, and that is hard. When I get a rapport with...

Jul 2021
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Manager

It seems like eMDs' customer service has gotten better and like I have been getting answers back...

Jul 2021
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(0)
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Manager

The system should be integrated with Apple products because a lot of the things can't be done on a...

May 2021
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Manager

I don't even know who the executives of the product are.

May 2021
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(0)
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Manager

When we were getting the integration going with the system, some bugs came into play. When we would...

May 2021
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Manager

eMDs works hand in hand with us, and we meet with their team on a regular basis. There are some...

May 2021
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Manager

eMDs is pretty good about keeping their promises 99% of the time.

May 2021
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Manager

eMDs will give us a certain amount of eligibilities for a monthly period, and then there is a small...

May 2021
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Manager

When we get on the eMDs website, there is training available. The vendor is always offering training...

May 2021
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Manager

The system is very user friendly in the fact that if we just look at photos, we can find out where...

May 2021
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Manager

On the back end of the system, there are some bugs that need to be worked out constantly; that might...

May 2021
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Manager

eMDs' product is not a part of our long-term plans. Once our contract is over, we will be getting...

Apr 2021
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Manager

It is very difficult to get in touch with somebody at eMDs when there are issues. If we have an...

Apr 2021
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Manager

The vendor sends me emails out daily, and once we get a CEO involved, we get what we need.

Apr 2021
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Manager

Whether I would recommend eMDs' system to someone depends on what specialty they are in. The system...

Apr 2021
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Manager

Most complaints that we get from our patients are about the billing part of Aprima EHR/PM. They...

Apr 2021
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Manager

So far, we haven’t had any issues with Aprima EHR/PM. We are on an older version and haven’t been...

Apr 2021
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Manager

We only had one day of training initially, and it was really fast. That wasn’t the vendor’s fault...

Apr 2021
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Manager

Aprima EHR/PM is interfaced with our lab's program, and it is pretty easy to send out lab orders or...

Apr 2021
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Manager

It is pretty easy to use Aprima EHR/PM. Everything is pretty much in there already, and it just...

Apr 2021
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Manager

eMDs is really good at getting back to us when we need help. When we call support and open up a...

Apr 2021
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Manager

Unfortunately, when we do upgrades, we always hit bugs. Since our recent upgrade, I have been...

Mar 2021
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Manager

eMDs does not keep all their promises. When they have issues, they say the next upgrade will fix...

Mar 2021
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Physician

I am hoping to move to another EMR in the future. We tried to do that before, but that plan was put...

Feb 2021
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Physician

The product isn't very well tailored to handle our specialty. Templates are difficult to develop and...

Feb 2021
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Physician

The main thing I want eMDs to focus on fixing is the number of clicks in the system. I also want...

Feb 2021
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Physician

The eMDs product is not integrating well with our speech recognition software. The products are...

Feb 2021
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Physician

My impression is that eMDs hasn't been very proactive during COVID-19. We basically had to build our...

Feb 2021
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Physician

I have one nice thing to say about eMDs. We have started doing all electronic prescriptions for...

Feb 2021
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Manager

Aprima has been purchased by eMDs, and some of the support for fixes and solutions has really...

Jan 2021
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Manager

The pain of changing to another EHR would be so great that we will continue to try to make the...

Jan 2021
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Manager

The vendor loaded the E/M coding platform, and they have a good tool for E/M coding and for...

Jan 2021
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(0)
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Manager

When the tool was promoted, it worked as it was designed to work. When we were new users, we got...

Jan 2021
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Manager

The vendor has a phone app that makes uploading documents super easy compared to our other...

Jan 2021
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Manager

During the implementation, we asked to do things out of order, and the vendor was as flexible and...

Jan 2021
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Manager

We like our salesperson. That person was a straight shooter and has remained helpful as we have...

Jan 2021
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Manager

The vendor made it sound like we were going to be connected with an HIE. Now it sounds like that is...

Jan 2021
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Manager

The vendor can teach customers and let them build the system from scratch, or customers can have the...

Jan 2021
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Manager

Because of internal changes with our team, we paused our training, and we are banking on the vendor...

Jan 2021
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Manager

One benefit is that the vendor works with practices that are different sizes. The vendor works with...

Jan 2021
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Manager

The vendor's service is all over the place. When we reach somebody, that person is very helpful, but...

Jan 2021
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Manager

We are not very happy with the solution's reporting piece. As we try to do more, it is possible that...

Jan 2021
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Manager

We are billing patients, and we are getting paid. The reporting is a huge issue, but the system has...

Jan 2021
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Manager

One thing that has been difficult is trying to figure out what information we can get out. The...

Jan 2021
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Director

There were some support challenges after the acquisition. Things were a little slow for a couple of...

Dec 2020
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Director

I haven't noticed any difference since the acquisition in terms of product development. It seems...

Dec 2020
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Director

The system is certainly functional. It achieves what we need it to achieve. Our A/R and billing...

Dec 2020
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Director

The vendor could improve their response time with support tickets. They could also do a better job...

Dec 2020
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Manager

With a lot of other software solutions, a patient can create their own login information. With the...

Dec 2020
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Manager

When the vendor comes out with a new release or hotfix, they always offer a summary of what was...

Dec 2020
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Manager

I had the cell phone number of the old president, but that person retired when eMDs purchased the...

Dec 2020
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Manager

The pros of the system are related to its ease of use and functionality. The last thing we would...

Dec 2020
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Manager

There is a pretty big glitch in the latest version. eMDs knows about the glitch, and it has been...

Dec 2020
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Manager

It is not easy to get information out of the system to identify people who need visits. It is also...

Dec 2020
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Manager

We have been with the Aprima system, which was formerly known as the iMedica system, for many years....

Dec 2020
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Manager

Overall, the Aprima system is a decent product. We can't compare the Aprima EHR to an Epic system or...

Dec 2020
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Manager

We have an IT person who does all of our upgrades for us. That person has been doing the upgrades...

Dec 2020
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Manager

eMDs gives us release notes and basically tells us to have fun reading them, and if that is called...

Dec 2020
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Manager

We are unidirectional, and we are working on going bidirectional with the state HIE. As far as...

Dec 2020
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Manager

The ease of use was the biggest reason that we bought the product.

Dec 2020
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Manager

The vendor had a kiosk system where people could check in, and it would be awesome if that existed...

Dec 2020
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Manager

I would definitely purchase the Aprima platform again. It is so easy to teach and learn, and having...

Dec 2020
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Manager

eMDs initially reaches out, but then they move on to bigger and better things, so we usually never...

Dec 2020
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Manager

I have always been happy with eMDs. They seem to keep up with updates, and any promise that they...

Dec 2020
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Manager

We are nickel-and-dimed for some things. For example, we have to pay extra for Direct messaging, but...

Dec 2020
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Manager

Whenever a new eMDs representative takes over our territory, that person always reaches out to us....

Dec 2020
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Manager

I would 100% recommend this system to anybody. I like the ease of use and the way it looks. The...

Dec 2020
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Manager

Sometimes the integration process can be kind of lengthy, but that is for good reason. Before we...

Dec 2020
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Manager

Our implementation was pricey, but the training was good. The vendor was on-site when we went live,...

Dec 2020
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CEO/President

I like eMDs' EHR, but I can only say that because I haven't messed with any other products. I can't...

Dec 2020
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Manager

The biggest issue we have is the vendor’s response time to issues. I think eMDs could fix issues in...

Nov 2020
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Manager

eMDs nickel-and-dimes. If there is a third party that we want to partner with, there is always a...

Nov 2020
||
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Manager

We have been having some issues with recent upgrades. One of the things that we like to be able to...

Nov 2020
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Manager

The solution is pretty easy to use. When it is working, everything works pretty well. eMDs stays in...

Nov 2020
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Manager

We work closely with eMDs and give them feedback on any bugs or improvements we would like to see. I...

Nov 2020
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Manager

Outside of a few hiccups, the product works very well. The vendor is typically already working on...

Nov 2020
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Manager

eMDs has gone through mergers and a lot of employee changes. The support isn't what it used to be....

Nov 2020
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Manager

eMDs charges for everything. They offer different functions, but everything comes at a cost.

Nov 2020
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Manager

The good thing about the system is that it can handle billing for multiple doctors and practices....

Nov 2020
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Director

The PM side is probably the best. In terms of reporting and the ease of use, I can look and see the...

Nov 2020
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Director

eMDs need to focus on technology. They need to do something better with what is patient facing. We...

Nov 2020
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Manager

I know the doctors would like the price to be better, so the price is one of the top things we would...

Nov 2020
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Manager

We had some trouble a little while ago with the system, but I don’t know whether the issue was with...

Nov 2020
||
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Manager

It seems like we have to do an update every other day for the system. When eMDs fixes one thing,...

Nov 2020
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Manager

I would let others know that they have to be kind of tech savvy to do things with the system. They...

Nov 2020
||
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Manager

eMDs has a lot to improve in the EHR, like documented notes, medication refills, UDS audit reports,...

Nov 2020
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Manager

eMDs could specialize their training videos for specific job titles. The integration could work...

Nov 2020
||
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Manager

eMDs said they could integrate the FQHC into the EHR, but that isn't working. eMDs could have been...

Nov 2020
||
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