Aprima EHR Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/20/2020 5:50:31 PM and Model.EvProductId = 1943

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

VP/Other Executive

Service and Support

Our experience with eMDs has been good because our providers are on the ePrescribing software, so...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have to proactively pull things in order to know whether there is going to be an update. The...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

For overall quality, on the clinical side, the system really supports the physician documentation....

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The vendor has been very responsive. I am not sure whether we are getting all of the information...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

I can’t continue to convince our executives to use the product. We were supposed to use the product...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are things we feel that we should be able to do but can’t. The system seems closed. We have...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

The product is still part of our long-term plans as far as I know. Switching is so painful. We use...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

With Aprima, we pay a lot of different invoices, but they are all legitimate, such as getting new...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor dedicates people to us on upgrade weekends and helps us through those. But we do our own...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The biggest complaint we get is that there are so many clicks. I don’t know whether that is due to...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor executives are very involved. We bring someone from Aprima’s leadership on-site and meet...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Whether I recommend Aprima to someone else depends on the person’s situation. Someone did ask me...

Apr 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

eMDs charges a lump sum as opposed to nickel-and-diming. For them, things are based more on...

Jan 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Aprima does not give the same type of account support as other vendors. We actually have to pay for...

Jan 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

Aprima is doing a major release, and all the training is completely on us. We get nothing and have...

Jan 2020
 Helpful

 or  to see details.

CIO

Relationship

I have nothing from Aprima’s executives. I would rate executive involvement low.

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am sure that there are always some struggles with any program. There are things that we are still...

Nov 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Aprima works with us as much as they can in terms of charges. Sometimes if we need support out of...

Nov 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

I have not attended any trainings. But from what I have heard from other people, they are good.

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, the system is easy to use. We have been having some issues that have made people unhappy,...

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

Aprima is accessible; we can call them and get ahold of them. The initiation is good; however, the...

Nov 2019
 Helpful

 or  to see details.

Manager

Future Outlook

I am definitely hoping for improvements in the next year. A lot of things have stayed the same...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The past two updates that we have received were uneventful. They didn't break anything, and that is...

Nov 2019
 Helpful

 or  to see details.

Director

Relationship

eMDs' executives would score very highly. They are very involved and stay in touch with us.

Nov 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

eMDs does nickel-and-dime on the EMR side of things.

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have issues with flow and things like that in Aprima EHR, so we are looking at other systems....

Nov 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

eMDs has been able to provide integration with almost anything that we have asked for.

Nov 2019
 Helpful

 or  to see details.

Director

Technology

The eMDs product doesn't have everything that we want, but we know that things take time. We have a...

Nov 2019
 Helpful

 or  to see details.

Director

Lessons Learned

The quality of the eMDs product depends on the user's point of view. Generally, the quality is very...

Nov 2019
 Helpful

 or  to see details.

Director

Service and Support

eMDs' support has been exemplary. They are proactive too, sometimes more so than we want them to be.

Nov 2019
 Helpful

 or  to see details.

Director

Technology

We are in the process of looking at other options because the slowness is so significant in eMDs'...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Slowness is the primary complaint that we receive with the eMDs system. The secondary complaint that...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system has a very good messaging feature, and nothing gets lost. Even our answering service...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When I train our providers and staff members, I can tell them how the paper chart used to be and...

Oct 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We interface with several vendors, and the system is such a time-saver. Everything is in the system,...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

When we call because of an issue and the vendor tells us that someone else had that issue, we wonder...

Oct 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The physicians are probably harder than anybody else to train, but they use the system. At this...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I can call a patient in the morning, and someone else will know when the patient calls back when I...

Oct 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor does nickel-and-dime us. Our support bill is very large every year.

Oct 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We use a third-party tool that I wish talked to Aprima EHR. Our office team has to use a two-monitor...

Oct 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the system's drawbacks is that there are so many places to look at things and to see the same...

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

We have no problem talking to the vendor’s executives. We have been with the vendor for a long time,...

Oct 2019
 Helpful

 or  to see details.

Nurse

Interfacing and Integration

I don’t think our issues are necessarily eMDs' fault. The system can do Direct messaging and...

Oct 2019
 Helpful

 or  to see details.

Nurse

Service and Support

eMDs contacted me once and told me that they forgot about my case. With the initial turnaround time...

Oct 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I would not buy Aprima EHR again, and that is because of our exposure to other EMRs. No EMR is...

Oct 2019
 Helpful

 or  to see details.

Nurse

Relationship

Honestly, I predict that my satisfaction will be the same in a year. I don’t think eMDs is trying to...

Oct 2019
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

We have conversations with eMDs about whether they are focusing on large practices, and they say...

Oct 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I have been with Aprima EHR for 10 years, so I can’t really speak to a new purchase and initial...

Oct 2019
 Helpful

 or  to see details.

COO

Functionality and Upgrades

We have so many additional requirements that we really tried to make work with Aprima to help them...

Oct 2019
 Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

Aprima nickel-and-dimes us for sure. One of their selling points to us was that they don’t...

Oct 2019
 Helpful

 or  to see details.

COO

Implementation and Training

Aprima analysts never came on-site to look at our workflow or provide workbooks. They never really...

Oct 2019
 Helpful

 or  to see details.

COO

Other Observations & Comments

The actual health record in the system has worked as it was described. But the reporting has not...

Oct 2019
 Helpful

 or  to see details.

COO

Other Observations & Comments

Aprima helped us with our integration goals, but maybe if we would have taken a little more time...

Oct 2019
 Helpful

 or  to see details.

COO

Functionality and Upgrades

The ease of use on the front desk side is low due to all the extra demographic information that we...

Oct 2019
 Helpful

 or  to see details.

COO

Functionality and Upgrades

eMDs is making some good improvements. I am waiting for the latest upgrade, which I think will take...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t know how possible it is to work out all the bugs before releasing a product to the general...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support people sometimes lack knowledge. Sometimes I have to explain things to them. And...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

eMDs is actually working to improve the company. They are setting goals so that they can show what...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

To get any training, I have to continually reach out and ask questions.

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

eMDs is very slow regarding things that meet our needs. We always need an HL7 interface to work with...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Earlier this year, Aprima was trying to cater to too many different types of doctors. The system was...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have paid a lot of money for a product that could have been a lot better.

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When we are designing a form layout in Aprima EHR, we can link to one or more diagnoses or one or...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When I am in the history section, I would really like to be able to link diagnoses to the history....

May 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

It would be nice if Aprima could somehow figure out how to make a talk-to-text functionality with...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I am very comfortable capturing all my charges. I also really like the education forms that can be...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Aprima EHR would be great for urgent care because those people see the same things over and over....

May 2019
 Helpful

 or  to see details.

Director

Service and Support

For the most part, there is a very strong sales pitch every time I talk to someone from Aprima. I...

May 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Aprima EHR is very interface heavy, but in comparison to other products, that is probably just the...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are lots of errors and glitches in Aprima EHR. There isn’t an avenue for those who are not...

May 2019
 Helpful

 or  to see details.

Director

Service and Support

Aprima does listen to our suggestions and concerns, and I very much appreciate that. I tend to bring...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system would be good with correct reports and with the absence of errors.

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Aprima talks about new releases that never come out. I am looking forward to their newest version,...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have used many EHRs, and Aprima's certainly is at the top of my list. I do not know that it is my...

May 2019
 Helpful

 or  to see details.

COO

Future Outlook

Aprima EHR is a lot more user friendly than our previous solution. Most of our providers complained...

Apr 2019
 Helpful

 or  to see details.

COO

Sales and Contracting

eMDs avoids charging for every little thing and is pretty reasonable compared to our previous...

Apr 2019
 Helpful

 or  to see details.

COO

Service and Support

eMDs is willing to do webinars on demand. eMDs is also quick to respond back when we email them with...

Apr 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

We go to the Aprima conferences, but we don’t get much information or training. Nobody reaches out...

Mar 2019
 Helpful

 or  to see details.

Manager

Service and Support

I wish Aprima would let us know the status of tickets. Sometimes I get a message that tells me that...

Mar 2019
 Helpful

 or  to see details.

Manager

Service and Support

We use a VAR because we had such a hard time getting support from Aprima.

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Aprima does a really good job with meaningful use and MIPS.

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Aprima seems to do a pretty good job overall, and whenever we have talked about switching, we always...

Mar 2019
 Helpful

 or  to see details.

Manager

Sales and Contracting

Aprima could be better at following up when we reach out to look at or add a new product. They are...

Mar 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have many providers, and not everyone works full time. However, we pay the same amount for each...

Mar 2019
 Helpful

 or  to see details.

Manager

Lessons Learned

There is frustration with any EHR. I always recommend starting out small and building up because...

Mar 2019
 Helpful

 or  to see details.

Manager

Service and Support

We have added multiple specialties, and it has been a challenge to integrate Aprima's system with...

Mar 2019