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Aprima EHR Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Service and Support
Our experience with eMDs has been good because our providers are on the ePrescribing software, so...
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VP/Other Executive
Functionality and Upgrades
We have to proactively pull things in order to know whether there is going to be an update. The...
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VP/Other Executive
Technology
For overall quality, on the clinical side, the system really supports the physician documentation....
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VP/Other Executive
Other Observations & Comments
The vendor has been very responsive. I am not sure whether we are getting all of the information...
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VP/Other Executive
Relationship
I can’t continue to convince our executives to use the product. We were supposed to use the product...
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VP/Other Executive
Functionality and Upgrades
There are things we feel that we should be able to do but can’t. The system seems closed. We have...
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VP/Other Executive
Future Outlook
The product is still part of our long-term plans as far as I know. Switching is so painful. We use...
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VP/Other Executive
ROI / Cost (care and feeding)
With Aprima, we pay a lot of different invoices, but they are all legitimate, such as getting new...
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VP/Other Executive
Service and Support
The vendor dedicates people to us on upgrade weekends and helps us through those. But we do our own...
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VP/Other Executive
Other Observations & Comments
The biggest complaint we get is that there are so many clicks. I don’t know whether that is due to...
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VP/Other Executive
Relationship
The vendor executives are very involved. We bring someone from Aprima’s leadership on-site and meet...
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VP/Other Executive
Other Observations & Comments
Whether I recommend Aprima to someone else depends on the person’s situation. Someone did ask me...
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CIO
ROI / Cost (care and feeding)
eMDs charges a lump sum as opposed to nickel-and-diming. For them, things are based more on...
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CIO
ROI / Cost (care and feeding)
Aprima does not give the same type of account support as other vendors. We actually have to pay for...
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CIO
Implementation and Training
Aprima is doing a major release, and all the training is completely on us. We get nothing and have...
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CIO
Relationship
I have nothing from Aprima’s executives. I would rate executive involvement low.
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Manager
Functionality and Upgrades
I am sure that there are always some struggles with any program. There are things that we are still...
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Manager
ROI / Cost (care and feeding)
Aprima works with us as much as they can in terms of charges. Sometimes if we need support out of...
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Manager
Implementation and Training
I have not attended any trainings. But from what I have heard from other people, they are good.
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Manager
Functionality and Upgrades
Overall, the system is easy to use. We have been having some issues that have made people unhappy,...
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Manager
Relationship
Aprima is accessible; we can call them and get ahold of them. The initiation is good; however, the...
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Manager
Future Outlook
I am definitely hoping for improvements in the next year. A lot of things have stayed the same...
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Director
Functionality and Upgrades
The past two updates that we have received were uneventful. They didn't break anything, and that is...
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Director
Relationship
eMDs' executives would score very highly. They are very involved and stay in touch with us.
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Director
ROI / Cost (care and feeding)
eMDs does nickel-and-dime on the EMR side of things.
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Director
Functionality and Upgrades
We have issues with flow and things like that in Aprima EHR, so we are looking at other systems....
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Director
Interfacing and Integration
eMDs has been able to provide integration with almost anything that we have asked for.
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Director
Technology
The eMDs product doesn't have everything that we want, but we know that things take time. We have a...
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Director
Lessons Learned
The quality of the eMDs product depends on the user's point of view. Generally, the quality is very...
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Director
Service and Support
eMDs' support has been exemplary. They are proactive too, sometimes more so than we want them to be.
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Director
Technology
We are in the process of looking at other options because the slowness is so significant in eMDs'...
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Director
Functionality and Upgrades
Slowness is the primary complaint that we receive with the eMDs system. The secondary complaint that...
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Manager
Functionality and Upgrades
The system has a very good messaging feature, and nothing gets lost. Even our answering service...
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Manager
Functionality and Upgrades
When I train our providers and staff members, I can tell them how the paper chart used to be and...
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Manager
Interfacing and Integration
We interface with several vendors, and the system is such a time-saver. Everything is in the system,...
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Manager
Service and Support
When we call because of an issue and the vendor tells us that someone else had that issue, we wonder...
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Manager
Other Observations & Comments
The physicians are probably harder than anybody else to train, but they use the system. At this...
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Manager
Functionality and Upgrades
I can call a patient in the morning, and someone else will know when the patient calls back when I...
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Manager
ROI / Cost (care and feeding)
The vendor does nickel-and-dime us. Our support bill is very large every year.
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Manager
Interfacing and Integration
We use a third-party tool that I wish talked to Aprima EHR. Our office team has to use a two-monitor...
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Manager
Functionality and Upgrades
One of the system's drawbacks is that there are so many places to look at things and to see the same...
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Manager
Relationship
We have no problem talking to the vendor’s executives. We have been with the vendor for a long time,...
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Nurse
Interfacing and Integration
I don’t think our issues are necessarily eMDs' fault. The system can do Direct messaging and...
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Nurse
Service and Support
eMDs contacted me once and told me that they forgot about my case. With the initial turnaround time...
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Nurse
Functionality and Upgrades
I would not buy Aprima EHR again, and that is because of our exposure to other EMRs. No EMR is...
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Nurse
Relationship
Honestly, I predict that my satisfaction will be the same in a year. I don’t think eMDs is trying to...
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Nurse
Other Observations & Comments
We have conversations with eMDs about whether they are focusing on large practices, and they say...
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Nurse
Functionality and Upgrades
I have been with Aprima EHR for 10 years, so I can’t really speak to a new purchase and initial...
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COO
Functionality and Upgrades
We have so many additional requirements that we really tried to make work with Aprima to help them...
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COO
ROI / Cost (care and feeding)
Aprima nickel-and-dimes us for sure. One of their selling points to us was that they don’t...
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COO
Implementation and Training
Aprima analysts never came on-site to look at our workflow or provide workbooks. They never really...
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COO
Other Observations & Comments
The actual health record in the system has worked as it was described. But the reporting has not...
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COO
Other Observations & Comments
Aprima helped us with our integration goals, but maybe if we would have taken a little more time...
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COO
Functionality and Upgrades
The ease of use on the front desk side is low due to all the extra demographic information that we...
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COO
Functionality and Upgrades
eMDs is making some good improvements. I am waiting for the latest upgrade, which I think will take...
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Analyst/Coordinator
Functionality and Upgrades
I don’t know how possible it is to work out all the bugs before releasing a product to the general...
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Analyst/Coordinator
Service and Support
The support people sometimes lack knowledge. Sometimes I have to explain things to them. And...
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Analyst/Coordinator
Future Outlook
eMDs is actually working to improve the company. They are setting goals so that they can show what...
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Analyst/Coordinator
Implementation and Training
To get any training, I have to continually reach out and ask questions.
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Analyst/Coordinator
Interfacing and Integration
eMDs is very slow regarding things that meet our needs. We always need an HL7 interface to work with...
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Analyst/Coordinator
Relationship
Earlier this year, Aprima was trying to cater to too many different types of doctors. The system was...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We have paid a lot of money for a product that could have been a lot better.
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Director
Functionality and Upgrades
When we are designing a form layout in Aprima EHR, we can link to one or more diagnoses or one or...
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Director
Functionality and Upgrades
When I am in the history section, I would really like to be able to link diagnoses to the history....
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Director
Other Observations & Comments
It would be nice if Aprima could somehow figure out how to make a talk-to-text functionality with...
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Director
Functionality and Upgrades
I am very comfortable capturing all my charges. I also really like the education forms that can be...
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Director
Functionality and Upgrades
Aprima EHR would be great for urgent care because those people see the same things over and over....
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Director
Service and Support
For the most part, there is a very strong sales pitch every time I talk to someone from Aprima. I...
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Director
ROI / Cost (care and feeding)
Aprima EHR is very interface heavy, but in comparison to other products, that is probably just the...
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Director
Functionality and Upgrades
There are lots of errors and glitches in Aprima EHR. There isn’t an avenue for those who are not...
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Director
Service and Support
Aprima does listen to our suggestions and concerns, and I very much appreciate that. I tend to bring...
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Director
Functionality and Upgrades
The system would be good with correct reports and with the absence of errors.
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Director
Functionality and Upgrades
Aprima talks about new releases that never come out. I am looking forward to their newest version,...
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Director
Functionality and Upgrades
I have used many EHRs, and Aprima's certainly is at the top of my list. I do not know that it is my...
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COO
Future Outlook
Aprima EHR is a lot more user friendly than our previous solution. Most of our providers complained...
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COO
Sales and Contracting
eMDs avoids charging for every little thing and is pretty reasonable compared to our previous...
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COO
Service and Support
eMDs is willing to do webinars on demand. eMDs is also quick to respond back when we email them with...
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Manager
Implementation and Training
We go to the Aprima conferences, but we don’t get much information or training. Nobody reaches out...
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Manager
Service and Support
I wish Aprima would let us know the status of tickets. Sometimes I get a message that tells me that...
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Manager
Service and Support
We use a VAR because we had such a hard time getting support from Aprima.
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Manager
Functionality and Upgrades
Aprima does a really good job with meaningful use and MIPS.
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Manager
Functionality and Upgrades
Aprima seems to do a pretty good job overall, and whenever we have talked about switching, we always...
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Manager
Sales and Contracting
Aprima could be better at following up when we reach out to look at or add a new product. They are...
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Manager
ROI / Cost (care and feeding)
We have many providers, and not everyone works full time. However, we pay the same amount for each...
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Manager
Lessons Learned
There is frustration with any EHR. I always recommend starting out small and building up because...
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Manager
Service and Support
We have added multiple specialties, and it has been a challenge to integrate Aprima's system with...
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