Aprima EHR Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 4:31:08 PM and Model.EvProductId = 1943

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Functionality and Upgrades

The solution isn't efficient, and there aren't really clear, detailed processes. That is horrible. I...

Nov 2020
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Manager

Relationship

The material that was given to us in the presentation was user friendly. The vendor said they had...

Nov 2020
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Manager

Service and Support

A lot of the differences lie in the time zones, and we have IT support people and a third party that...

Nov 2020
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Manager

Implementation and Training

eMDs could have been better in supporting patient-centered care by providing resources that we could...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

eMDs nickel-and-dimes us. It costs extra to add in more features that our doctors want, like...

Nov 2020
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Manager

Implementation and Training

During one upgrade, eMDs wanted to do everything remotely. I didn't think that would work. We had to...

Nov 2020
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Manager

Relationship

I have never had anyone from eMDs call me and ask about how we are doing. I haven't seen anyone from...

Nov 2020
 Helpful

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Manager

Service and Support

I have had to call on eMDs' executives a few times. When I have, the executives have jumped on my...

Nov 2020
 Helpful

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Director

Relationship

eMDs' executive involvement is low until we have an issue, and then the administrator talks to the...

Nov 2020
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Director

Future Outlook

I don't know whether we are going to get a new system or whether we are going to stay with Aprima...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Aprima EHR is easy to use. I can easily look up notes in the system. I know exactly where to go to...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

It takes a lot of clicks to navigate around Aprima EHR. That is the users' big complaint. They also...

Nov 2020
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Director

Functionality and Upgrades

Aprima EHR is good at supporting patient-centered care. The outcomes are good because we load...

Nov 2020
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Director

Relationship

The eMDs salespeople make promises that can't be kept. They make promises about throwing in extra...

Nov 2020
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Director

Service and Support

We pay for telephone support, but that doesn't seem to be an option. The whole issue is with the way...

Nov 2020
 Helpful

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Director

Implementation and Training

We have to request upgrades. eMDs doesn't just give them automatically. eMDs doesn't train us...

Nov 2020
 Helpful

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Nurse

Implementation and Training

Even with major upgrades or anything like that, eMDs really doesn’t have a lot of training. They...

Nov 2020
 Helpful

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Nurse

Interfacing and Integration

Integration with Aprima EHR is horrible. We work with several EMRs within our organization, and they...

Nov 2020
 Helpful

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Nurse

Functionality and Upgrades

When we are doing physician and staff training and registration, there are a lot of clicks and...

Nov 2020
 Helpful

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Nurse

Service and Support

When eMDs gets feedback on what we need as end users, often their response is that they can’t do...

Nov 2020
 Helpful

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Nurse

Service and Support

Aprima’s support is horrible, and ever since Aprima merged with eMDs, the support has gotten worse....

Nov 2020
 Helpful

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Nurse

Relationship

In the webinars and emails that I have caught from eMDs since they merged with Aprima, I have...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We had written most of our own programs and had somebody put them on the system for us only because...

Oct 2020
 Helpful

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Manager

Implementation and Training

The initial training was rough. I don’t know that we had the best trainer. Of course, that was many...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

We pay a lot of money for support each year, so we should have better support. Right now, we send a...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The technology does okay at supporting patient care. Some things aren’t easy to find in the system,...

Oct 2020
 Helpful

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Manager

Service and Support

For support during the COVID-19 crisis, we got a couple of emails, but I don’t think eMDs did...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I don’t get to see the bill, but I know the charging is outrageous. For the amount of support we...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

I think the EHR probably works the way the vendor promoted it. I like the product.

Oct 2020
 Helpful

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Manager

Service and Support

I have two major issues with the support. By the time eMDs follows up on an issue, we have forgotten...

Oct 2020
 Helpful

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Manager

Service and Support

I know the system pretty well, but I wish we had a contact person. Sometimes I need to change...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

When we get an upgrade, it is given to our IT person, who places it on the server. There is always a...

Oct 2020
 Helpful

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VP/Other Executive

Service and Support

Our experience with eMDs has been good because our providers are on the ePrescribing software, so...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have to proactively pull things in order to know whether there is going to be an update. The...

Aug 2020
 Helpful

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VP/Other Executive

Technology

For overall quality, on the clinical side, the system really supports the physician documentation....

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The vendor has been very responsive. I am not sure whether we are getting all of the information...

Aug 2020
 Helpful

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VP/Other Executive

Relationship

I can’t continue to convince our executives to use the product. We were supposed to use the product...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

There are things we feel that we should be able to do but can’t. The system seems closed. We have...

Apr 2020
 Helpful

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VP/Other Executive

Future Outlook

The product is still part of our long-term plans as far as I know. Switching is so painful. We use...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

With Aprima, we pay a lot of different invoices, but they are all legitimate, such as getting new...

Apr 2020
 Helpful

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VP/Other Executive

Service and Support

The vendor dedicates people to us on upgrade weekends and helps us through those. But we do our own...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The biggest complaint we get is that there are so many clicks. I don’t know whether that is due to...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

The vendor executives are very involved. We bring someone from Aprima’s leadership on-site and meet...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Whether I recommend Aprima to someone else depends on the person’s situation. Someone did ask me...

Apr 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

eMDs charges a lump sum as opposed to nickel-and-diming. For them, things are based more on...

Jan 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Aprima does not give the same type of account support as other vendors. We actually have to pay for...

Jan 2020
 Helpful

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CIO

Implementation and Training

Aprima is doing a major release, and all the training is completely on us. We get nothing and have...

Jan 2020
 Helpful

 or  to see details.

CIO

Relationship

I have nothing from Aprima’s executives. I would rate executive involvement low.

Jan 2020
 Helpful

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