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Aprima EHR
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Aaron Gleave
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User Commentary

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Manager

eMDs’ software is a little buggy, and there are occasional errors. Our clinicians complain a lot...

Sep 2021
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Manager

We are a multispecialty clinic. Aprima EHR is definitely flexible in that it offers functionality...

Sep 2021
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Manager

eMDs has been pretty good. The support could use some improvement, but usually, we put a support...

Sep 2021
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Manager

eMDs knows us well. We have met all of their upper management, and we go to a conference every year....

Sep 2021
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Manager

Product upgrades don’t always come out as fast as I would like. I would like to see a major overhaul...

Sep 2021
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Manager

We are quite excited about the recent acquisition because we could tell that the last purchaser of...

Aug 2021
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Manager

The vendor is sometimes too dependent upon third parties for patient experience things. I would like...

Aug 2021
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Manager

eMDs continues to increase their nickel-and-diming. That wasn't as much of an issue before. Some...

Aug 2021
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Manager

eMDs' training should be a little more focused on the customer, but it is generic.

Aug 2021
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Manager

There is great interest in moving to an integrated solution, so we are going to be researching and...

Aug 2021
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Manager

We do internal training, but the vendor does offer online courses maybe a couple of times a month in...

Jun 2021
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Manager

We are struggling with eMDs' system. It just seems like the product is not really conducive to...

Jun 2021
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Manager

I have seen eMDs' prices soar increasingly, and I just feel like we are getting nickel-and-dimed....

Jun 2021
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Manager

The implementation side has been smooth, but the updates are riddled with errors, and process...

Jun 2021
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Manager

We get charged an astronomical fee for any integration for layered reporting or the ability to...

Jun 2021
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Manager

The EHR is doing the job; it is just not doing it well. It seems very fragmented. It seems like eMDs...

Jun 2021
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Manager

The vendor tries to come out with updates. They update vaccines, injections, and things like that,...

Jun 2021
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Manager

It is getting increasingly more difficult to get an answer or resolution from eMDs' support other...

Jun 2021
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Manager

The vendor seems relatively responsive to our needs. The vendor offers customization and regular...

Apr 2021
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Manager

We are past the implementation phase, but now we are really just trying to optimize the system. It...

Apr 2021
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Manager

eMDs focused on reducing the number of clicks and making the patient documentation process quicker....

Jan 2021
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Manager

eMDs doesn’t engage end users enough in regards to how upgrades will affect them, so sometimes the...

Jan 2021
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Manager

Telehealth ought to be part of the conversation these days because that is so important now, and...

Jan 2021
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CEO/President

I am not a fan of the ticketing system for support from eMDs. It is not personal, and it takes too...

Jan 2021
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CEO/President

I am very pleased with eMDs. I feel like Aprima EHR is a best-of-breed system because of how well it...

Jan 2021
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Manager

Medicine is advancing, and I think eMDs needs to be more aggressive with advancing their technology....

Dec 2020
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Manager

For the price and what we have in Aprima EHR, it does what it needs to do. There is absolutely room...

Dec 2020
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Manager

eMDs' customer support is weak. I don’t have someone to communicate with when working with eMDs. If...

Dec 2020
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Manager

Aprima EHR is lacking in integration. I wanted to work with another vendor’s product, but eMDs was...

Dec 2020
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Manager

I am becoming less satisfied with Aprima EHR. eMDs recently got bought out, and the customer service...

Dec 2020
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Manager

The solution isn't efficient, and there aren't really clear, detailed processes. That is horrible. I...

Nov 2020
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Manager

The material that was given to us in the presentation was user friendly. The vendor said they had...

Nov 2020
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Manager

A lot of the differences lie in the time zones, and we have IT support people and a third party that...

Nov 2020
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Manager

eMDs could have been better in supporting patient-centered care by providing resources that we could...

Nov 2020
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Manager

eMDs nickel-and-dimes us. It costs extra to add in more features that our doctors want, like...

Nov 2020
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Manager

During one upgrade, eMDs wanted to do everything remotely. I didn't think that would work. We had to...

Nov 2020
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Manager

I have never had anyone from eMDs call me and ask about how we are doing. I haven't seen anyone from...

Nov 2020
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Manager

I have had to call on eMDs' executives a few times. When I have, the executives have jumped on my...

Nov 2020
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Director

eMDs' executive involvement is low until we have an issue, and then the administrator talks to the...

Nov 2020
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Director

I don't know whether we are going to get a new system or whether we are going to stay with Aprima...

Nov 2020
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Director

Aprima EHR is easy to use. I can easily look up notes in the system. I know exactly where to go to...

Nov 2020
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Director

It takes a lot of clicks to navigate around Aprima EHR. That is the users' big complaint. They also...

Nov 2020
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Director

Aprima EHR is good at supporting patient-centered care. The outcomes are good because we load...

Nov 2020
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(0)
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Director

The eMDs salespeople make promises that can't be kept. They make promises about throwing in extra...

Nov 2020
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Director

We pay for telephone support, but that doesn't seem to be an option. The whole issue is with the way...

Nov 2020
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Director

We have to request upgrades. eMDs doesn't just give them automatically. eMDs doesn't train us...

Nov 2020
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Nurse

Even with major upgrades or anything like that, eMDs really doesn’t have a lot of training. They...

Nov 2020
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(0)
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Nurse

Integration with Aprima EHR is horrible. We work with several EMRs within our organization, and they...

Nov 2020
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(0)
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Nurse

When we are doing physician and staff training and registration, there are a lot of clicks and...

Nov 2020
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Nurse

When eMDs gets feedback on what we need as end users, often their response is that they can’t do...

Nov 2020
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(0)
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Nurse

Aprima’s support is horrible, and ever since Aprima merged with eMDs, the support has gotten worse....

Nov 2020
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(0)
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Nurse

In the webinars and emails that I have caught from eMDs since they merged with Aprima, I have...

Nov 2020
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(0)
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Manager

We had written most of our own programs and had somebody put them on the system for us only because...

Oct 2020
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(0)
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Manager

The initial training was rough. I don’t know that we had the best trainer. Of course, that was many...

Oct 2020
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(0)
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Manager

We pay a lot of money for support each year, so we should have better support. Right now, we send a...

Oct 2020
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(0)
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Manager

The technology does okay at supporting patient care. Some things aren’t easy to find in the system,...

Oct 2020
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(0)
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Manager

For support during the COVID-19 crisis, we got a couple of emails, but I don’t think eMDs did...

Oct 2020
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(0)
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Manager

I don’t get to see the bill, but I know the charging is outrageous. For the amount of support we...

Oct 2020
||
(0)
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Manager

I think the EHR probably works the way the vendor promoted it. I like the product.

Oct 2020
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(0)
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Manager

I have two major issues with the support. By the time eMDs follows up on an issue, we have forgotten...

Oct 2020
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(0)
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Manager

I know the system pretty well, but I wish we had a contact person. Sometimes I need to change...

Oct 2020
||
(0)
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Manager

When we get an upgrade, it is given to our IT person, who places it on the server. There is always a...

Oct 2020
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View All Reports
Related Reports
Decision Insights
KLAS article icon
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018
16 January 19    |   Aaron Gleave, Doug Tolley and Sam Eaquinto
Small ambulatory practices have been increasingly ignored by some EMR/PM vendors, and their overall satisfaction has decreased steadily—over the past six and half years, the average overall score for vendors in the small practice ambulatory EMR market has dropped from 81.6 to 74.2 (out of 100). Small practices today are looking for more than just a minimally viable EMR—they want to invest in an asset that improves their bottom line, facilitates patient-centric care, and increases clinician job satisfaction. And they want their EMR vendor to be a strategic partner that provides great support. The introduction of meaningful use created a flood of EMR vendors, most of whom were unable to sustain viable long-term business models. Today, KLAS tracks less than 20 vendors in the small practice market segment. None meet all the needs of small practices today.
Performance
KLAS article icon
Orthopedic EMR 2018
11 December 18    |   Aaron Gleave and Alex McIntosh
Given the growing utilization of orthopedic treatments, it is more important than ever for orthopedic practices to have EMR technology that enables clinician, patient, and financial success. However, KLAS’ Arch Collaborative research—which has collected EMR usability surveys from over 65,000 clinicians—indicates that orthopedists are some of the most dissatisfied EMR users. These users understand that just because an EMR is highly usable in other settings doesn’t mean it is the right fit for orthopedics. Many vendors say they can provide the unique functionality, usability, and workflows orthopedists need, but which actually deliver on these promises? And how do the various general EMRs compare to orthopedic-specific solutions? To find out, KLAS interviewed 120 healthcare professionals—including orthopedists, directors, CMIOs, practice administrators, nurses, and others—at both hospitals and standalone orthopedic practices.
Decision Insights
KLAS article icon
Ambulatory EHR (11+ Physicians) 2018
31 October 18    |   Aaron Gleave, Doug Tolley and Sam Eaquinto



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