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Aprima EHR Comments
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KLAS Research Director - Aaron Gleave
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aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

We do internal training, but the vendor does offer online courses maybe a couple of times a month in...

Jun 2021
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Manager

We are struggling with eMDs' system. It just seems like the product is not really conducive to...

Jun 2021
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Manager

I have seen eMDs' prices soar increasingly, and I just feel like we are getting nickel-and-dimed....

Jun 2021
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Manager

The implementation side has been smooth, but the updates are riddled with errors, and process...

Jun 2021
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Manager

We get charged an astronomical fee for any integration for layered reporting or the ability to...

Jun 2021
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Manager

The EHR is doing the job; it is just not doing it well. It seems very fragmented. It seems like eMDs...

Jun 2021
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Manager

The vendor tries to come out with updates. They update vaccines, injections, and things like that,...

Jun 2021
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Manager

It is getting increasingly more difficult to get an answer or resolution from eMDs' support other...

Jun 2021
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Manager

The vendor seems relatively responsive to our needs. The vendor offers customization and regular...

Apr 2021
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Manager

We are past the implementation phase, but now we are really just trying to optimize the system. It...

Apr 2021
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Manager

eMDs focused on reducing the number of clicks and making the patient documentation process quicker....

Jan 2021
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Manager

eMDs doesn’t engage end users enough in regards to how upgrades will affect them, so sometimes the...

Jan 2021
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Manager

Telehealth ought to be part of the conversation these days because that is so important now, and...

Jan 2021
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CEO/President

I am not a fan of the ticketing system for support from eMDs. It is not personal, and it takes too...

Jan 2021
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(0)
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CEO/President

I am very pleased with eMDs. I feel like Aprima EHR is a best-of-breed system because of how well it...

Jan 2021
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Manager

Medicine is advancing, and I think eMDs needs to be more aggressive with advancing their technology....

Dec 2020
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Manager

For the price and what we have in Aprima EHR, it does what it needs to do. There is absolutely room...

Dec 2020
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Manager

eMDs' customer support is weak. I don’t have someone to communicate with when working with eMDs. If...

Dec 2020
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Manager

Aprima EHR is lacking in integration. I wanted to work with another vendor’s product, but eMDs was...

Dec 2020
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Manager

I am becoming less satisfied with Aprima EHR. eMDs recently got bought out, and the customer service...

Dec 2020
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Manager

The solution isn't efficient, and there aren't really clear, detailed processes. That is horrible. I...

Nov 2020
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Manager

The material that was given to us in the presentation was user friendly. The vendor said they had...

Nov 2020
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Manager

A lot of the differences lie in the time zones, and we have IT support people and a third party that...

Nov 2020
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Manager

eMDs could have been better in supporting patient-centered care by providing resources that we could...

Nov 2020
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(0)
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Manager

eMDs nickel-and-dimes us. It costs extra to add in more features that our doctors want, like...

Nov 2020
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(0)
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Manager

During one upgrade, eMDs wanted to do everything remotely. I didn't think that would work. We had to...

Nov 2020
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Manager

I have never had anyone from eMDs call me and ask about how we are doing. I haven't seen anyone from...

Nov 2020
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Manager

I have had to call on eMDs' executives a few times. When I have, the executives have jumped on my...

Nov 2020
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(0)
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Director

eMDs' executive involvement is low until we have an issue, and then the administrator talks to the...

Nov 2020
||
(0)
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Director

I don't know whether we are going to get a new system or whether we are going to stay with Aprima...

Nov 2020
||
(0)
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Director

Aprima EHR is easy to use. I can easily look up notes in the system. I know exactly where to go to...

Nov 2020
||
(0)
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Director

It takes a lot of clicks to navigate around Aprima EHR. That is the users' big complaint. They also...

Nov 2020
||
(0)
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Director

Aprima EHR is good at supporting patient-centered care. The outcomes are good because we load...

Nov 2020
||
(0)
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Director

The eMDs salespeople make promises that can't be kept. They make promises about throwing in extra...

Nov 2020
||
(0)
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Director

We pay for telephone support, but that doesn't seem to be an option. The whole issue is with the way...

Nov 2020
||
(0)
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Director

We have to request upgrades. eMDs doesn't just give them automatically. eMDs doesn't train us...

Nov 2020
||
(0)
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Nurse

Even with major upgrades or anything like that, eMDs really doesn’t have a lot of training. They...

Nov 2020
||
(0)
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Nurse

Integration with Aprima EHR is horrible. We work with several EMRs within our organization, and they...

Nov 2020
||
(0)
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Nurse

When we are doing physician and staff training and registration, there are a lot of clicks and...

Nov 2020
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Nurse

When eMDs gets feedback on what we need as end users, often their response is that they can’t do...

Nov 2020
||
(0)
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Nurse

Aprima’s support is horrible, and ever since Aprima merged with eMDs, the support has gotten worse....

Nov 2020
||
(0)
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Nurse

In the webinars and emails that I have caught from eMDs since they merged with Aprima, I have...

Nov 2020
||
(0)
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Manager

We had written most of our own programs and had somebody put them on the system for us only because...

Oct 2020
||
(0)
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Manager

The initial training was rough. I don’t know that we had the best trainer. Of course, that was many...

Oct 2020
||
(0)
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Manager

We pay a lot of money for support each year, so we should have better support. Right now, we send a...

Oct 2020
||
(0)
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Manager

The technology does okay at supporting patient care. Some things aren’t easy to find in the system,...

Oct 2020
||
(0)
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Manager

For support during the COVID-19 crisis, we got a couple of emails, but I don’t think eMDs did...

Oct 2020
||
(0)
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Manager

I don’t get to see the bill, but I know the charging is outrageous. For the amount of support we...

Oct 2020
||
(0)
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Manager

I think the EHR probably works the way the vendor promoted it. I like the product.

Oct 2020
||
(0)
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Manager

I have two major issues with the support. By the time eMDs follows up on an issue, we have forgotten...

Oct 2020
||
(0)
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Manager

I know the system pretty well, but I wish we had a contact person. Sometimes I need to change...

Oct 2020
||
(0)
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Manager

When we get an upgrade, it is given to our IT person, who places it on the server. There is always a...

Oct 2020
||
(0)
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VP/Other Executive

Our experience with eMDs has been good because our providers are on the ePrescribing software, so...

Aug 2020
||
(0)
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VP/Other Executive

We have to proactively pull things in order to know whether there is going to be an update. The...

Aug 2020
||
(0)
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VP/Other Executive

For overall quality, on the clinical side, the system really supports the physician documentation....

Aug 2020
||
(0)
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VP/Other Executive

The vendor has been very responsive. I am not sure whether we are getting all of the information...

Aug 2020
||
(0)
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VP/Other Executive

I can’t continue to convince our executives to use the product. We were supposed to use the product...

Aug 2020
||
(0)
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