Aprima EHR
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
I wish we could customize more things within the system. Providers want to be able to customize...
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There are some functionalities within the system that don’t always work, and sometimes, we can’t...
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We like how broad the system is and how it helps us communicate to different departments within our...
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eMDs is super receptive and goes to bat for us. I have dealt with the same people at eMDs forever,...
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eMDs should do more than provide the release notes for the upgrades. eMDs needs to give me the...
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eMDs is happy to do trainings as often as we would like, as long as we get billed for them. Billing...
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We pay for a lot of things with eMDs, but sometimes, eMDs avoids some charges for things that are...
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For the most part, the system is pretty good at meeting our interoperability goals. The vendor is...
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Some of the reporting that we can do in the system is good, but I wish we had more reporting. The...
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The only issue I have with Aprima EHR is that we are required to add bolt-ons to fill in the gaps....
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We had opportunities to switch to another vendor's product, but we stood our ground and insisted on...
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The vendor charges for a lot of different things, but we pretty much pay a yearly maintenance fee...
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The vendor has a lot of training videos online, and the website is very resourceful. The problem is...
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The vendor came out with the patient portal a few years ago, and it is a pretty good patient portal,...
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The vendor's support has definitely gotten slower over the last few years. Sometimes I will call and...
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If there is a problem, the vendor is proactive in sending emails out. Usually, the emails are late....
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We have had good success with the vendor executives. We go to a user conference, and we have met...
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For the most part, the system does everything we need it to do. The system has served us pretty well....
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The system is very customizable, but it has its quirks. A key component to all clinics is billing,...
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More functionality in the vendor's online portal would be great to have. Patients want to use it,...
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So far with the changing of hands to eMDs, I have not seen much change. They have pretty much kept...
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The vendor tries to keep their promises. They are a little understaffed, and when we think about all...
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The medical staff is not very savvy with insurance, so we sometimes send a patient to a specialist...
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eMDs’ reporting technology has gotten better over the years. But the reporting could be a little...
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We don’t even use the electronic prior authorization because it is not good. I don’t even know where...
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The support is not the best right now. By the time the support team gets around to fixing something,...
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I have never heard a doctor say anything positive about an EHR except for Aprima EHR. The product is...
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I like Aprima EHR because it can be unique for each physician. I like that the system can be used...
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I wish there were a little more emphasis on duplicated patients and assigning them to teams in the...
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Some of our doctors really struggle with getting from place to place in Aprima EHR. I have had them...
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The training from eMDs has been kind of rough here lately. I think that is probably because of COVID-19....
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The support is horrible. It is the number-one reason why many of us are dissatisfied. In terms of...
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I feel like the vendor has attempted to have training materials, but because they have gone from...
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Our biggest complaints with Aprima EHR have always been from our specialty users. If someone can...
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eMDs comes out with these big updates, but all they do is change a color or font or something that...
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Aprima EHR is covering our bases; it gives us what we need. I reconcile the vendor's invoices...
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With the technology and platform, eMDs is often behind the eight ball on things we need, like CMS...
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eMDs’ software is a little buggy, and there are occasional errors. Our clinicians complain a lot...
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We are a multispecialty clinic. Aprima EHR is definitely flexible in that it offers functionality...
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eMDs has been pretty good. The support could use some improvement, but usually, we put a support...
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eMDs knows us well. We have met all of their upper management, and we go to a conference every year....
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Product upgrades don’t always come out as fast as I would like. I would like to see a major overhaul...
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We are quite excited about the recent acquisition because we could tell that the last purchaser of...
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The vendor is sometimes too dependent upon third parties for patient experience things. I would like...
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eMDs continues to increase their nickel-and-diming. That wasn't as much of an issue before. Some...
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eMDs' training should be a little more focused on the customer, but it is generic.
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There is great interest in moving to an integrated solution, so we are going to be researching and...
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We do internal training, but the vendor does offer online courses maybe a couple of times a month in...
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We are struggling with eMDs' system. It just seems like the product is not really conducive to...
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I have seen eMDs' prices soar increasingly, and I just feel like we are getting nickel-and-dimed....
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The implementation side has been smooth, but the updates are riddled with errors, and process...
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We get charged an astronomical fee for any integration for layered reporting or the ability to...
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The EHR is doing the job; it is just not doing it well. It seems very fragmented. It seems like eMDs...
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The vendor tries to come out with updates. They update vaccines, injections, and things like that,...
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It is getting increasingly more difficult to get an answer or resolution from eMDs' support other...
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