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Aprima EHR Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
eMDs focused on reducing the number of clicks and making the patient documentation process quicker....
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Manager
eMDs doesn’t engage end users enough in regards to how upgrades will affect them, so sometimes the...
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Manager
Telehealth ought to be part of the conversation these days because that is so important now, and...
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CEO/President
I am not a fan of the ticketing system for support from eMDs. It is not personal, and it takes too...
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CEO/President
I am very pleased with eMDs. I feel like Aprima EHR is a best-of-breed system because of how well it...
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Manager
Medicine is advancing, and I think eMDs needs to be more aggressive with advancing their technology....
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Manager
For the price and what we have in Aprima EHR, it does what it needs to do. There is absolutely room...
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Manager
eMDs' customer support is weak. I don’t have someone to communicate with when working with eMDs. If...
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Manager
Aprima EHR is lacking in integration. I wanted to work with another vendor’s product, but eMDs was...
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Manager
I am becoming less satisfied with Aprima EHR. eMDs recently got bought out, and the customer service...
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Manager
The solution isn't efficient, and there aren't really clear, detailed processes. That is horrible. I...
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Manager
The material that was given to us in the presentation was user friendly. The vendor said they had...
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Manager
A lot of the differences lie in the time zones, and we have IT support people and a third party that...
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Manager
eMDs could have been better in supporting patient-centered care by providing resources that we could...
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Manager
eMDs nickel-and-dimes us. It costs extra to add in more features that our doctors want, like...
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Manager
During one upgrade, eMDs wanted to do everything remotely. I didn't think that would work. We had to...
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Manager
I have never had anyone from eMDs call me and ask about how we are doing. I haven't seen anyone from...
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Manager
I have had to call on eMDs' executives a few times. When I have, the executives have jumped on my...
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Director
eMDs' executive involvement is low until we have an issue, and then the administrator talks to the...
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Director
I don't know whether we are going to get a new system or whether we are going to stay with Aprima...
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Director
Aprima EHR is easy to use. I can easily look up notes in the system. I know exactly where to go to...
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Director
It takes a lot of clicks to navigate around Aprima EHR. That is the users' big complaint. They also...
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Director
Aprima EHR is good at supporting patient-centered care. The outcomes are good because we load...
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Director
The eMDs salespeople make promises that can't be kept. They make promises about throwing in extra...
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Director
We pay for telephone support, but that doesn't seem to be an option. The whole issue is with the way...
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Director
We have to request upgrades. eMDs doesn't just give them automatically. eMDs doesn't train us...
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Nurse
Even with major upgrades or anything like that, eMDs really doesn’t have a lot of training. They...
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Nurse
Integration with Aprima EHR is horrible. We work with several EMRs within our organization, and they...
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Nurse
When we are doing physician and staff training and registration, there are a lot of clicks and...
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Nurse
When eMDs gets feedback on what we need as end users, often their response is that they can’t do...
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Nurse
Aprima’s support is horrible, and ever since Aprima merged with eMDs, the support has gotten worse....
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Nurse
In the webinars and emails that I have caught from eMDs since they merged with Aprima, I have...
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Manager
We had written most of our own programs and had somebody put them on the system for us only because...
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Manager
The initial training was rough. I don’t know that we had the best trainer. Of course, that was many...
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Manager
We pay a lot of money for support each year, so we should have better support. Right now, we send a...
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Manager
The technology does okay at supporting patient care. Some things aren’t easy to find in the system,...
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Manager
For support during the COVID-19 crisis, we got a couple of emails, but I don’t think eMDs did...
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Manager
I don’t get to see the bill, but I know the charging is outrageous. For the amount of support we...
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Manager
I think the EHR probably works the way the vendor promoted it. I like the product.
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Manager
I have two major issues with the support. By the time eMDs follows up on an issue, we have forgotten...
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Manager
I know the system pretty well, but I wish we had a contact person. Sometimes I need to change...
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Manager
When we get an upgrade, it is given to our IT person, who places it on the server. There is always a...
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VP/Other Executive
Our experience with eMDs has been good because our providers are on the ePrescribing software, so...
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VP/Other Executive
We have to proactively pull things in order to know whether there is going to be an update. The...
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VP/Other Executive
For overall quality, on the clinical side, the system really supports the physician documentation....
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VP/Other Executive
The vendor has been very responsive. I am not sure whether we are getting all of the information...
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VP/Other Executive
I can’t continue to convince our executives to use the product. We were supposed to use the product...
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VP/Other Executive
There are things we feel that we should be able to do but can’t. The system seems closed. We have...
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VP/Other Executive
The product is still part of our long-term plans as far as I know. Switching is so painful. We use...
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VP/Other Executive
With Aprima, we pay a lot of different invoices, but they are all legitimate, such as getting new...
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VP/Other Executive
The vendor dedicates people to us on upgrade weekends and helps us through those. But we do our own...
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VP/Other Executive
The biggest complaint we get is that there are so many clicks. I don’t know whether that is due to...
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VP/Other Executive
The vendor executives are very involved. We bring someone from Aprima’s leadership on-site and meet...
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VP/Other Executive
Whether I recommend Aprima to someone else depends on the person’s situation. Someone did ask me...
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