emids Partial IT Outsourcing Comments

 

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Commentary Summary

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User Commentary

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Director

Relationship

emids was really just keeping the lights on. Their job wasn't strategic in nature at all, and I...

Aug 2020
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Director

Sales and Contracting

When we reached out to emids to learn about their services, they were very responsive. They gave us...

Aug 2020
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Director

Relationship

emids has been supporting our legacy system. They send us a monthly bill, and that is all we have to...

Feb 2020
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CIO

Future Outlook

emids has had a few changing of hands, and we saw a handful of account executives while we were...

May 2019
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CIO

Project Results

For managed services, emids was great, and we had a good engagement. We did routine quarterly...

May 2019
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Manager

ROI and Cost

emids is very good at avoiding nickel-and-diming. Outside of break fixes, we should have very...

Mar 2019
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Manager

ROI and Cost

We have some rather good metrics with emids in terms of response times for break fixes. We set the...

Mar 2019
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Manager

People and Knowledge

emids knows the products they support, and they understand our customized environment and unique...

Mar 2019
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Manager

Tools and Methodology

emids has been more than willing to bring anyone to the table. Fortunately, we haven’t needed that...

Mar 2019
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Manager

Project Results

Whether or not we would contract with emids again in the future will always depend on the type of...

Mar 2019
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Manager

Project Results

emids is constantly willing to look at any process and any workload to see how we perform and...

Mar 2019
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Director

Project Results

We expected Encore to handle our whole system so that we wouldn't have to worry about maintaining...

Oct 2018
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Director

Relationship

Our executives have regular update meetings with Encore to review our organization's status. We...

Oct 2018
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Director

Project Results

We use Encore's application-management service for our legacy applications because we are migrating...

Oct 2018
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Director

Project Results

Encore has been providing our back-end support for our legacy system so that our employees can learn...

Sep 2018
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Director

People and Knowledge

Encore exceeded our expectations with their knowledge. They comprehended all of our organization's...

Aug 2018
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Director

Relationship

Encore doesn't know all of the nuances of our organization and system. There have been times when...

Aug 2018
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Director

Project Results

Encore provided the exact same level of support that our customers were used to with our in-house...

Aug 2018
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Director

Project Results

Encore has been phenomenal at meeting our SLAs and the metrics that we agreed upon. The firm is...

Aug 2018
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Director

Project Results

If we asked Encore to make a change that would result in a hit to the SLAs, they would be very up...

Aug 2018
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Director

Relationship

I am in close communication with the lead person on our Encore account. If I have any questions or...

Aug 2018
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Director

ROI and Cost

Encore does a nice job of not charging for every little thing. We needed them to shift their...

Aug 2018
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Director

Project Results

Encore took on an upgrade project in the middle of our project. They put in additional hours to help...

Jun 2018
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Director

Sales and Contracting

The contracting was very easy. Encore has one of the shortest and simplest statements of work I have...

Jun 2018
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Director

People and Knowledge

Encore cross-trains their staff members, but sometimes we see areas that could use additional...

Jun 2018
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Director

People and Knowledge

We knew what we wanted Encore to do, and they executed on what we wanted them to do. Encore actually...

Jun 2018
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Director

Relationship

Encore actually brings in their people to attend the meetings in which we discuss our SLAs,...

Jun 2018
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Director

Project Results

Encore truly exceeded our expectations. They quickly took over the tickets and really worked on...

Jun 2018
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CIO

Tools and Methodology

Encore has been handling support for some older products while we transition to a new vendor. We...

Mar 2018
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Director

People and Knowledge

Encore is excellent. They offer a managed services team, and we appreciate having a group of people...

Jan 2018
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Director

People and Knowledge

Our Encore consultants are top notch. I would hire every one of them in a flash because they are...

Jan 2018
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Director

People and Knowledge

Our Encore consultants learned our system. We have had to adjust our contract and decrease our...

Jan 2018
 Helpful

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Director

Relationship

At the beginning of our work with Encore, we brought them on-site so that we could meet them and...

Jan 2018
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Director

Other Observations

We meet with some of the executives from Encore. They come on-site and give us a quarterly report....

Jan 2018
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Director

Tools and Methodology

Encore provides support for our legacy applications. We are migrating to another system, and we need...

Nov 2017
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Manager

Relationship

Encore's staff is trained and knowledgeable, but we have customized so much that Encore's staff...

Sep 2017
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