Tegria Application Hosting Commentary
Filtered view: All
Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship, Operations
Tegria was our implementation partner for a specific solution, so it was convenient to have them...
Login or Create an Account to see details.
Value
The firm used to not charge for everything when they were Engage, but now that they are Tegria, they...
Login or Create an Account to see details.
Relationship
Where Tegria shines is their people. They are personable and helpful. We have been talking to the...
Login or Create an Account to see details.
Relationship, Operations
Tegria does everything we ask. They listen to us. We put in a request, and they respond and make an...
Login or Create an Account to see details.
Relationship
I have had a few issues with Tegria, especially when Tegria bought Engage. There was a rough...
Login or Create an Account to see details.
Relationship
Whenever we go to Tegria with an issue, they either assist us or do research and come back to help...
Login or Create an Account to see details.
Relationship
Tegria is very attentive. They always strive to give us the best product. They strive to make sure...
Login or Create an Account to see details.
Relationship
We are struggling a bit with Tegria’s after-hours support, and we are not sure whether we are going...
Login or Create an Account to see details.
Relationship, Relationship
Things have been excellent with Tegria. They are probably one of the best firms I have worked with....
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations
We didn’t have much interaction with the leadership, but the people we were involved with were...
Login or Create an Account to see details.
Relationship, Relationship
I have zero problems with the service. Tegria is fantastic on the hosting side. The management team...
Login or Create an Account to see details.
Relationship, Relationship
When the Engage service converted over to Tegria, there were some hiccups in what was happening, and...
Login or Create an Account to see details.
Value, Value
We feel like we are nickel-and-dimed by Tegria. There are things we are dealing with now that we...
Login or Create an Account to see details.
Operations
Our time with Tegria has gone well. From the get-go, some modules were developed correctly right out...
Login or Create an Account to see details.
Operations
I was extremely impressed with Tegria, and they did a fantastic job. We probably went a little...
Login or Create an Account to see details.
Relationship, Operations
Tegria understands the products; they have been around the block a lot, and they are very good at...
Login or Create an Account to see details.
Relationship
After the merger of Navin Haffty and Tegria, the consultants that we utilized with Navin Haffty came...
Login or Create an Account to see details.
Operations
From the implementation, the firm knew exactly what they were doing. There were no problems...
Login or Create an Account to see details.
Relationship, Operations
The people from Tegria are consultants. The consultants are extremely knowledgeable people; they...
Login or Create an Account to see details.
Relationship, Operations
Throughout the main process of the deployment, Tegria exceeded our expectations. We just didn't have...
Login or Create an Account to see details.
Relationship
When we want some kind of enhancement, Tegria can only go as far as our other vendors will let them....
Login or Create an Account to see details.
Relationship
The firm works with us, and anytime we have any projects or issues, they are responsive. They...
Login or Create an Account to see details.
Relationship
The biggest issue I have is that sometimes I feel like another clinic is acquiring and going live...
Login or Create an Account to see details.
Relationship, Operations
Tegria seems to recruit informaticists from hospitals. Our site manager had some good insights into...
Login or Create an Account to see details.
Relationship
Tegria's staff seems to be knowledgeable, the customer service is good, and the higher-up people are...
Login or Create an Account to see details.
Relationship
When we are having an issue that is a pain point for us, we can send a ticket through Tegria's...
Login or Create an Account to see details.
Loyalty, Loyalty
As we went through the process of choosing our EMR, we explored different possibilities for hosted...
Login or Create an Account to see details.
Relationship, Relationship
We haven't had any real issues with Tegria. They have been very responsive to us. Tegria was very...
Login or Create an Account to see details.
Value, Value
We have talked about considering other firms, but we have not had as positive of an experience with...
Login or Create an Account to see details.
Relationship, Relationship
If I had to look for an area Tegria could improve, the only thing would be the geographic difference...
Login or Create an Account to see details.
Loyalty
When we were deciding on a firm for application hosting, we intended to go with another vendor, but...
Login or Create an Account to see details.
Relationship
Tegria’s service desk team is amazing and incredibly timely; they always dig in right away. We have...
Login or Create an Account to see details.
Operations
When we switched over to Tegria, the only concern we had came up when we first started the...
Login or Create an Account to see details.
Operations, Services, Services
If someone needed a host, I would recommend Tegria. They do a good job. With that being said, I...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Tegria is typically not a problem. Their hosting is robust, and they can resolve most issues. They...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Tegria’s hosting is good. We typically have good speed. Everything works the way we want.
Login or Create an Account to see details.
Relationship, Relationship
Tegria assigns us a point person. That person from Tegria feels like an actual member of our team;...
Login or Create an Account to see details.
Relationship, Relationship, Operations
We regularly do Windows server patching, and Tegria handles taking our hosted application offline,...
Login or Create an Account to see details.
Relationship, Operations
Tegria consistently exceeds our expectations. All hosting parties have SLAs, and there was a time...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have had knowledge transfer issues with our hosted application and our internal resources, so...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We have not needed to go to any of Tegria’s executives to intercede on any issues yet. They...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
We still have some challenges with addressing our vendor’s requirements versus Tegria’s...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
Tegria is doing everything we need them to. Our environment is stable, highly reliable, and...
Login or Create an Account to see details.
Value, Value, Value
We have yet to see any additional costs from Tegria that we haven’t budgeted or planned for. And...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
My standard expectations are pretty low for most firms. We talk to a firm, and they claim they are a...
Login or Create an Account to see details.
Operations, Operations, Operations
We purchased Tegria because they were very easy to work with. They explained things very well and...
Login or Create an Account to see details.
Value, Value, Value
Tegria is reasonable in terms of cost. Everything is in the contract. When we ask the firm for some...
Login or Create an Account to see details.
​
Preferences