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User Commentary

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CMIO

Engage doesn't nickel-and-dime us. We have an overarching contract with them. They are very flexible...

Sep 2021
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CMIO

The firm's consultants are not perfect, but they do a really good job, are quick to respond, and are...

Sep 2021
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Director

Engage hosts our EMR and the small applications that connect to the EMR. The hosting has been...

Sep 2021
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Director

The pricing was set in stone when we signed the contract. We have added a few things here and there...

Sep 2021
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Director

Anybody can turn on a computer and run Windows servers, but the difference with Engage is in the...

Sep 2021
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Director

One of the big things that sold us is that Engage’s people are all in Washington, and they speak a...

Sep 2021
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Director

I can't think of any areas where Engage could improve. Everything is great. Every time we have asked...

Sep 2021
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Director

Engage has executed well in most areas of the hospital. We had an issue in one of our departments...

Sep 2021
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Director

I have never had to escalate anything with Engage. Our project manager does that for us. If we...

Sep 2021
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Director

The reason we use the firm as a consulting service for promoting interoperability is they know what...

Sep 2021
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Director

Sometimes it takes a day or two to get any kind of response from the firm on something. But once...

Sep 2021
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Director

I don’t know many of the firm's executives, but I do know one of them, and that person is usually...

Sep 2021
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Director

The firm is a little expensive, but we are getting our money’s worth. The firm has a lower rate for...

Sep 2021
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Director

We had a bit of trouble with the firm when they first started. There were some slowness issues that...

Sep 2021
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Director

The firm is very good at communicating when the system is going to be down. We have planned...

Sep 2021
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Director

We have had one instance where someone on the firm's staff was rude and unwilling to work with us....

Sep 2021
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Director

We have moved away from using Engage for hosting some applications, but they are still hosting...

Jul 2021
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Director

On the business side, Engage is honestly one of the worst companies I have worked with in terms of...

Jul 2021
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Director

I have worked with Engage for a long time, and there is a separation between the technical side that...

Jul 2021
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CIO

I really like Engage. They do a great job of hosting our system. They communicate with us very well...

Jul 2021
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Manager

We often get technical requests from our EMR vendor, and all I have to do is send an email to the...

Jul 2021
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Manager

Engage keeps a close eye on our system, and they are readily available to us at any time. They...

Jul 2021
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CEO/President

We do not get a lot of communication from Engage about their road map. They used to host a...

May 2021
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CEO/President

Engage has done fine. They are expensive. If we were making the same decision today, we wouldn't use...

May 2021
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CEO/President

The software we use is old, and it is hard for Engage's analysts to support us with having to...

May 2021
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Director

Engage definitely consistently meets expectations, but I would feel comfortable saying that they...

Mar 2021
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Director

Engage needs more proactive system monitoring and better communication around their system strategy....

Mar 2021
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Director

Engage does really well with their customer relationships. We have a great account team that we work...

Mar 2021
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Director

I love Engage. They have given us stellar support. Their pricing is very, very good compared to some...

Jan 2021
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Director

Historically, Engage has provided great support. Their people are good.

Jan 2021
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CFO

Engage maintains very little downtime, and we have had no real issues with access. Engage has done a...

Jan 2021
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CEO/President

Our experience with Engage has been excellent. We have a long-term history with them, and they have...

Jan 2021
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Director

Engage is by far the best support vendor that we have used. We appreciate the relationship. Engage...

Dec 2020
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Director

The only thing that we periodically wish were different is the fact that Engage is in a different...

Dec 2020
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Director

Engage has managed to maintain the same consultants since we started using their services. Their...

Dec 2020
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Director

We have never had an issue with the vendor's execution. Most of the time, Engage completes tasks...

Dec 2020
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Manager

We have found Engage to be less than satisfying over the years. The vendor doesn't have a great...

Dec 2020
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Manager

The MEDITECH system is not Engage’s product, but it is what they use. It is dated and has almost...

Dec 2020
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