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Community Connect EpicCare EMR Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Manager

Functionality and Upgrades

Given the choice, I would buy Community Connect EpicCare EMR again, but I would do a little bit more...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

Once we made our feelings known, Epic became more responsive, and we were able to get the outcomes...

Jan 2021
(0)
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Manager

Future Outlook

We would like the EMR to be part of our long-term plans. We are in constant talk with Epic and our...

Jan 2021
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product's ease of use isn't great. Everybody's screen is different, so the information that I...

Jan 2021
(0)
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CEO/President

Functionality and Upgrades

We came off our previous platform for the hospital and system for the clinics, so getting a platform...

Dec 2020
(0)
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CEO/President

Other Observations & Comments

I am hoping the technology is going to evolve into better help desk support. We have hit a few a...

Dec 2020
(0)
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CEO/President

Lessons Learned

When it comes to the quality of ongoing support, I think people like us who have had the guts to...

Dec 2020
(0)
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 or  to see details.

CEO/President

Other Observations & Comments

The Community Connect software used to be stuck under our host’s senior IT leadership, and I guess...

Dec 2020
(0)
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VP/Other Executive

Future Outlook

We will be moving away from Community Connect to contracting directly with Epic in the coming...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The technology is great. Epic's system can do a lot. We don't have a lot of contact with Epic. When...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Community Connect model is pretty good. We have never been able to afford Epic's system on our...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

A pro of the Community Connect model is that we can get a really good EMR for a lot cheaper than if...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

Our host doesn't ask the providers what they want, what they like and don't like, and how the...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The ROI is excellent. We have one price. We used to have to call doctors' offices and hospitals to...

Oct 2020
(0)
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 or  to see details.

Director

Relationship

The vendor is good at supporting us. I don't have any complaints. We have encountered people in the...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

We get our money's worth, but for me, it is hard to differentiate between Epic and our host site. We...

Sep 2020
(0)
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 or  to see details.

Director

Service and Support

The vendor has been great at supporting us during the COVID-19 crisis. We haven't asked much of the...

Sep 2020
(0)
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 or  to see details.

Director

Future Outlook

Eventually, we would like to be on our own, but I don't know when that will be. For now, the product...

Sep 2020
(0)
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 or  to see details.

Director

Relationship

The vendor keeps their promises. There are certain circumstances where we have had some difficulties...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor is really good about not charging for every little thing. They work with us on cost.

Sep 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

The system does a great job of supporting our integration and interoperability goals. We have...

Sep 2020
(0)
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Director

Functionality and Upgrades

We had the option to do upgrades on a quarterly basis, but our host site and we opted out of that. I...

Sep 2020
(0)
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Director

Functionality and Upgrades

Our host site is not the one who provides us with new technology. We share the same environment. The...

Sep 2020
(0)
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VP/Other Executive

Service and Support

During the COVID-19 crisis, Epic helped us to quickly get video visits and audio visits. Epic gave...

Sep 2020
(0)
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VP/Other Executive

Relationship

Our host site keeps all of their promises. We have a great customer relationship manager that works...

Sep 2020
(0)
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VP/Other Executive

Implementation and Training

The upgrades are all so different, but I think they have gone well. I just think that we need more...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

There are always things that could be better, but we obviously are able to get through our daily...

Sep 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

I don’t know that we have ongoing support, but things could be better. Our host site is trying to...

Sep 2020
(0)
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VP/Other Executive

Lessons Learned

I would likely recommend the Community Connect program through our host site. Things have gone...

Sep 2020
(0)
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Manager

Other Observations & Comments

Our host is a very large company, and we are very little. I can make a decision on the spot, whereas...

Sep 2020
(0)
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 or  to see details.

Manager

Lessons Learned

Some implementations that we have done with Epic have been awesome, but there were some teams that I...

Sep 2020
(0)
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Manager

Interfacing and Integration

We are a little different in that we don’t have the same equipment that our host normally uses. But...

Sep 2020
(0)
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Manager

Lessons Learned

I would tell our host that how they deliver the Epic product needs to be changed. I would like them...

Sep 2020
(0)
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 or  to see details.

CCO

Service and Support

The vendor keeps most of their promises, but it would be a stretch to say the vendor keeps all of...

Sep 2020
(0)
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CCO

Relationship

We have an excellent account representative assigned to us. Our account representative is super...

Sep 2020
(0)
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Manager

Other Observations & Comments

When we moved to Epic, we did a virtual implementation because of COVID-19, and it was horrible. I...

Sep 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

I think the EMR works as designed. We have moved completely to Epic, so we are a completely...

Sep 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The training from Epic was so high level that it really was not useful. I think for people on the...

Sep 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

I think we got a great deal on Epic. We had a monetary incentive to go live with Epic, so we went...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

I think the lack of functionality is all related to our build. Anything that is lacking in the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

I would give our Community Connect partner an A for supporting us through the COVID-19 crisis. Our...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Things with Community Connect EpicCare EMR have gotten progressively better. A lot of that is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

My Epic BFF and another individual are on calls with us and are really receptive. I haven't had any...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

There is still enough frustration amongst some of our doctors that would like to see the Community...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Other Observations & Comments

I like to see what is next at Epic's user group meeting. I also like to hook up with some of the...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

The support during the COVID-19 crisis has been tremendous. Our Community Connect sites have come...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I would probably not buy Epic's system again. Since the training was launched, it hasn't been all...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I wish the system's ease of use were better. I see potential in Epic's system, but there is always...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I don't personally use the system, but based on what I hear from the providers, the system provides...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system works very well, and we are happy with the product. I believe the vendor keeps their...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

With Community Connect EpicCare EMR, there are different needs related to follow-up care from the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The system is quick. It is easy to understand the information that is available at our fingertips...

Sep 2020
(0)
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 or  to see details.

CEO/President

Service and Support

There are a lot of new initiatives and ongoing trainings. I would say Community Connect EpicCare EMR...

Sep 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

The product is probably working as designed, but I wouldn't give it the highest score. That may be...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Given my experience at other hospitals, I would say Epic's software would always be my first choice....

Sep 2020
(0)
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 or  to see details.

Physician

Service and Support

In terms of Epic's support during COVID-19, they did add a certain sheet, but it became useless. It...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I wouldn't say that our host site keeps all their promises. I have never talked directly to Epic....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Implementation and Training

The training was set up for our host site and didn't seem to apply to our practice very much. We...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Interfacing and Integration

I would give a high rating for integration because that is the whole point of why we have the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

The product is a beast, and it isn't the smartest beast. We can't manipulate things to work in the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

Technology

We keep having to work from the point of view of what the Epic software can do rather than the point...

Sep 2020
(0)
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 or  to see details.

Physician

Service and Support

We have access to Epic's support through our Community Connect host, but our host wants us to fill...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

Lessons Learned

Epic trains the trainers, and then the trainers train the whole organization, and we do the ongoing...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One of the things our providers struggle with is medication reconciliation on the inpatient side. No...

Sep 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

For the Community Connect platform, our host has a care tech team, and sometimes that is not the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

I would say that we don't have the level of autonomy that we expected. I don't know whether that is...

Sep 2020
(0)
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 or  to see details.

CEO/President

Service and Support

When I first got here, one of the complaints was that getting new user access was quite an ordeal...

Sep 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

New user access is one thing, but the host could work on improving the process for someone who...

Sep 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

I hear that most of our host's hospitals are large PPS hospitals, whereas we are a critical access...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

In terms of the Epic product, our folks are very pleased. The feedback that I have gotten is that...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

I hear the most complaints from our stakeholders about the host side. We don't feel like the host is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

If somebody hasn't logged in or changed his or her password for the last year, there is a hard...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Epic keeps all of their promises. It always takes longer than when we want those promises to be...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Epic avoids charging for every little thing. It has to be a fairly big interface change for us to...

Sep 2020
(0)
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 or  to see details.

CEO/President

Functionality and Upgrades

I would give the vendor the highest score for the product working as promoted. The solution's...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I would recommend Epic's system. Overall, it does function well. The new technology does meet our...

Sep 2020
(0)
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 or  to see details.

CEO/President

Service and Support

When it comes to the effectiveness of ongoing support, our staff members are sometimes left on the...

Sep 2020
(0)
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 or  to see details.

CEO/President

Interfacing and Integration

I am not directly involved with Epic since we get things from the larger health system that is our...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Future Outlook

I would say Epic keeps their promises. For the most part, Epic avoids charging for every little...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

The process of getting upgrades has greatly improved in the last year. We have gotten the quarterly...

Sep 2020
(0)
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 or  to see details.

CEO/President

Implementation and Training

Initial training and ongoing training are not problems. We have very quick access to Epic trainers...

Sep 2020
(0)
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Director

Service and Support

There are areas where our host is extraordinarily responsive, proactive, and hard working. They have...

Sep 2020
(0)
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Director

Other Observations & Comments

There have been times when things with Epic have been very challenging. There are limitations as to...

Sep 2020
(0)
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Director

Functionality and Upgrades

Epic has a great system, and we would buy it again from our host. However, we would implement it...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Our end users find the system to be very easy to use. I don’t think people are confused. I think we...

Sep 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would say that Epic doesn't avoid charging for every little thing. Every additional module, either...

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Because I have used a couple of other systems, I think that Epic's system is light-years ahead of...

Sep 2020
(0)
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Manager

Functionality and Upgrades

Our initial experience with the Epic system has been challenging because of the unique nature of our...

Sep 2020
(0)
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Manager

Lessons Learned

A lot of things make sense with the Epic product, and I have a sneaking suspicion that the system...

Sep 2020
(0)
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Manager

Functionality and Upgrades

I was really impressed with the vendor's delivery of new technology that meets our needs. Originally...

Sep 2020
(0)
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Manager

Relationship

I would give the vendor a high rating for executive involvement. I have known them for a number of...

Sep 2020
(0)
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Manager

Functionality and Upgrades

The vendor has kept their promises. Some promises are fulfilled much more quickly than others. I...

Sep 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

We don't feel nickel-and-dimed by the vendor. I have been doing this for a long time, so when I hear...

Sep 2020
(0)
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Manager

Implementation and Training

The training was really good. We will see what our next go-live looks like. Back in the day, a few...

Sep 2020
(0)
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Analyst/Coordinator

Implementation and Training

Communication is really the key with our implementation services. Our affiliate site owns the EMR,...

Sep 2020
(0)
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CIO

Other Observations & Comments

Overall, the EpicCare EMR is good. The Community Connect model is good for mid-sized to smaller Epic...

Sep 2020
(0)
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Director

Functionality and Upgrades

We have had a few minor issues with access for different roles and things like that. In our work...

Sep 2020
(0)
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Director

Functionality and Upgrades

A change we would like to see is the ability to grant access to people. We have to be able to build...

Sep 2020
(0)
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Director

Service and Support

Our primary contact is very responsive and always on the ball. Usually, that person will go to bat...

Sep 2020
(0)
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Director

Service and Support

The responsiveness can be slow at times. Based on what we hear from our business office, getting an...

Sep 2020
(0)
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Director

Implementation and Training

The reporting and analytics have gotten a lot better. Epic is just more responsive and understanding...

Sep 2020
(0)
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Director

Functionality and Upgrades

A lot of the ease of use depends on the provider side. The system is so large and robust that our...

Sep 2020
(0)
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Director

Functionality and Upgrades

There are a few things that we are struggling with right now that I am trying to figure out. I am...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

We get our bang for our buck. The system has really helped with a lot of things. I have recommended...

Sep 2020
(0)
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Manager

Interfacing and Integration

The biggest reasons we are on the Community Connect system are interoperability and integration....

Aug 2020
(0)
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Manager

Service and Support

In general, things with Epic are good. They have their ups and downs in customer service, and...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

Our Community Connect host is essentially running their own business, and they need to change the...

Aug 2020
(0)
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Manager

Relationship

I am not happy with some of the vendors that our host picks for the third parties. I don't think...

Aug 2020
(0)
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Manager

Implementation and Training

Something that is a big pain with Community Connect is the enhancement request process, which is...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I have worked with multiple EMR vendors. There are always end users who will say there have been...

Aug 2020
(0)
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Analyst/Coordinator

Implementation and Training

Epic could improve their dissemination of information. It could be more timely and complete....

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

Our host site's ongoing support is not great. Our host site has a few different areas for putting in...

Aug 2020
(0)
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Nurse

Implementation and Training

Part of what is making me less satisfied with the training is that a lot of the modules have become...

Aug 2020
(0)
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Nurse

Functionality and Upgrades

There are a lot of really good things about the system. There are some things we wish we could have...

Aug 2020
(0)
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Nurse

Technology

Epic is good at delivering new technology that meets our needs. I totally understand why we don't...

Aug 2020
(0)
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CEO/President

Interfacing and Integration

Epic's system is a great product and is the Cadillac of EMRs. We went with the Community Connect...

Aug 2020
(0)
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CEO/President

Service and Support

I still stand by the product, but the support we get is awful. We don't get questions answered, the...

Aug 2020
(0)
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Manager

Functionality and Upgrades

In our long-term care and assisted living area, there are still things that could be enhanced that...

Aug 2020
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Manager

Implementation and Training

Our host had a workflow process before our go-live, but we never really got through that process...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The pricing model for Community Connect EpicCare EMR is based on group pricing. Epic tries to price...

Aug 2020
(0)
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Manager

Relationship

I would like to see more communication from Epic. We have a support mechanism right now that...

Aug 2020
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Manager

Interfacing and Integration

The system does well in supporting our integration goals. The system is better than what we have had...

Aug 2020
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Manager

Future Outlook

We have some key frustrations right now, but they aren't major. We are obviously trying to improve...

Aug 2020
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Manager

ROI / Cost (care and feeding)

If someone asked me, I would say Epic doesn't nickel-and-dime us. But if someone asked our CEO, that...

Aug 2020
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Manager

Functionality and Upgrades

In terms of ease of use for end users, there are some cumbersome workflows. For example, we get...

Aug 2020
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Manager

Service and Support

In terms of ongoing support, my account manager is literally always available to me if I have...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Epic delivers a product that works for delivering patient care. We had good reference guides for the...

Aug 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

Epic will definitely do the job when it comes to interoperability. However, that is hard. Working...

Aug 2020
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Analyst/Coordinator

Lessons Learned

The solution is fairly good value. I would recommend it with the advice that people should consider...

Aug 2020
(0)
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Analyst/Coordinator

Implementation and Training

Our host site doesn’t really provide much at all in the way of ongoing training. They offload the...

Aug 2020
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Analyst/Coordinator

Service and Support

With new technology, most things that come out are really good. But they are slower to come out than...

Aug 2020
(0)
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CIO

Win/Loss - Why they were selected (by current clients)

We are very satisfied with both the product and our host as a partner. However, we ultimately chose...

Aug 2020
(0)
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CIO

Functionality and Upgrades

There is nothing coming that would change our set up with the Community Connect platform. We may...

Aug 2020
(0)
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CIO

ROI / Cost (care and feeding)

We have encountered certainly minor issues and mistakes with our host, but there haven't been any...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We definitely experience a certain amount of nickel-and-diming. I would like to clarify that it...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

As a general rule, I have found that Epic's solution is reasonably good for the general EHR tasks....

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system is well built and user friendly, although sometimes the users don’t think so. That is to...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are not charged unless that is absolutely necessary. The host system has so many affiliates that...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The system helps us with things like doing orders and putting things in place to help us streamline...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

Our program manager is awesome and is a good communicator; it is just nice to work with that person....

Aug 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Because there is a large number of people working in the system, it is hard to get to every little...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Epic's software, as a whole, is expensive. It is what it is, and if users want a quality program,...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

Epic could do a little better with our revenue cycle tools and processes. The difference between...

Aug 2020
(0)
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CIO

Functionality and Upgrades

We do have the level of system automation that we expected. We are very unique. We have a build, and...

Aug 2020
(0)
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CIO

Relationship

Our host has been a great partner. They understand things, and we work well with them. They are sort...

Aug 2020
(0)
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CIO

Functionality and Upgrades

The biggest thing with the Community Connect model is the dependency on patient portals. With the...

Aug 2020
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CIO

Functionality and Upgrades

Because of the demand for data analytics, there is never going to be enough data analytics resources...

Aug 2020
(0)
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CIO

ROI / Cost (care and feeding)

We partnered with our host to save money with what we are doing. Because we did share patients, we...

Aug 2020
(0)
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CIO

Functionality and Upgrades

We are compliant with Epic’s updates. They have very specific requirements, and we are within the...

Aug 2020
(0)
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CIO

Functionality and Upgrades

The challenge with Epic for my size organization is it can be somewhat cost prohibitive. There have...

Aug 2020
(0)
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CIO

Functionality and Upgrades

We and our host are both so new to Epic, and we thought certain things were going to work out, but...

Aug 2020
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CIO

ROI / Cost (care and feeding)

We have absolutely not been nickel-and-dimed. We have a contract, and that has been a huge benefit...

Aug 2020
(0)
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CIO

Functionality and Upgrades

The challenge we have is sometimes the information moves from Epic to our host and finally to us at...

Aug 2020
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CIO

Implementation and Training

The host provided support during our initial implementation, and we coordinated our upgrades. But we...

Aug 2020
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CIO

Interfacing and Integration

The system integrates pretty well because almost everything we have is from Epic. Our PACS and...

Aug 2020
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CIO

Other Observations & Comments

Because we aren't in full control of the system, our end users probably hear us often saying that we...

Aug 2020
(0)
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CIO

Functionality and Upgrades

When we get new features out of our upgrades, we always see some new functionality. There was new...

Aug 2020
(0)
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CIO

Lessons Learned

I would need to understand people's goals before recommending the Community Connect platform to...

Aug 2020
(0)
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CIO

Implementation and Training

The implementation support was very good both from Epic and from our host. We are a standalone...

Aug 2020
(0)
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CIO

Functionality and Upgrades

There are inherent complexities in an EMR. Sometimes, we do hear complaints about ease of use and...

Aug 2020
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Director

Functionality and Upgrades

There are headaches with Epic, but overall, we have been happy.

Aug 2020
(0)
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Director

Service and Support

Our host is shorthanded on the Community Connect side with regard to the Epic team. Our host is the...

Aug 2020
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Director

Service and Support

There is a certain piece of functionality we use that isn’t vital but helps in our operations, and...

Aug 2020
(0)
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Director

Lessons Learned

Our Epic host needs more help. The people working there are good. Quality is not the issue; the...

Aug 2020
(0)
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Director

Implementation and Training

There needs to be more time given in training. One day is not really reasonable. It would be great...

Aug 2020
(0)
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Director

Interfacing and Integration

I am a little disappointed in the interfacing. We have a third-party system that we want to be...

Aug 2020
(0)
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Director

Functionality and Upgrades

Epic is keeping up with or staying ahead of our needs. We haven’t had anything other than one...

Aug 2020
(0)
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Director

Other Observations & Comments

I haven’t researched any other EMRs since we went live with Epic, but I do like that we are able to...

Aug 2020
(0)
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Director

Lessons Learned

There is one promise our Epic host wasn’t able to keep. That was a thing that we were told was...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

With something of Epic's magnitude, it is fair to say that there have been some headaches along the...

Aug 2020
(0)
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Analyst/Coordinator

Future Outlook

I am not aware of any intentions to change vendors and move away from Epic. We have all been in...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

If I were to go back and make the decision again, I would still go with the Community Connect model...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

A year ago, I would have said that I would prefer to have the system update annually and just deal...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Epic tells us what their system is going to do, and it does what it is supposed to do. Epic's system...

Aug 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

The interoperability that Epic has brought to the table is amazing and not just in terms of our host...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

We don't contact Epic directly. We have some folks at our host site who are quicker to respond than...

Aug 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Driving tangible outcomes with the system is probably more driven on our end. The functionality and...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our host site doesn't charge us for every little thing. At one point, we identified something as a...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

I would definitely recommend Epic and our host site as a Community Connect partner.

Aug 2020
(0)
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Analyst/Coordinator

Future Outlook

Things with Epic could always be better. There is a report-building piece that slows down the system...

Aug 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The patient is definitely at the center of all things Epic, and that is what I appreciate the most...

Aug 2020
(0)
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Director

Service and Support

We don’t have any complaints about the support we have received during the COVID-19 pandemic. The...

Aug 2020
(0)
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Director

Implementation and Training

There is no ongoing training. That responsibility falls on the sites, and any new information comes...

Aug 2020
(0)
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Director

Service and Support

Our host hospital is reactive. We support people for our environment. An organization that is...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

We had an initial evaluation of several EMRs and their costs. Epic’s Community Connect program was...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

In terms of the Epic system's functionality and the clinical side, that covers our needs well. But...

Aug 2020
(0)
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Manager

Implementation and Training

The product is part of our long-term plans. We are upgrading the servers and computers right now,...

Aug 2020
(0)
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Manager

Functionality and Upgrades

I don't think the system functions the way it was presented to the physicians. In an office setting,...

Aug 2020
(0)
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Manager

Service and Support

When Epic upgrades the product, they should tell us what that might affect. When my employees come...

Aug 2020
(0)
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Manager

Service and Support

I have been trying to get a report for one of our providers for months. The vendor keeps telling me...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

We are absolutely not getting our money's worth. I would tell other physician offices looking at the...

Aug 2020
(0)
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Manager

Future Outlook

Once the upgrades are done, I am going to push for the vendor to bring someone here. I haven't done...

Aug 2020
(0)
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Manager

Implementation and Training

I personally don't like the system. We have to do everything through a ticketing system and play...

Aug 2020
(0)
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Manager

Service and Support

When I put in a request for something, nobody really addresses my question. When the request is for...

Aug 2020
(0)
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Manager

Functionality and Upgrades

Whoever is developing the product doesn't have a good understanding of the way an office processes...

Aug 2020
(0)
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Manager

Service and Support

The vendor did a great job of supporting us during the COVID-19 crisis. They had a command center....

Aug 2020
(0)
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Manager

Other Observations & Comments

We had a transition with our host site where nothing was being charged, and then there was a...

Jul 2020
(0)
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Manager

Relationship

I have personally recommended the system to other facilities like ours. When it comes to ongoing...

Jul 2020
(0)
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Director

Functionality and Upgrades

The product quality is very good. We have had a couple of reports that weren't able to get pushed...

Jul 2020
(0)
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Director

Future Outlook

Our costs are going up, but that is the way of the world. I could potentially see our satisfaction...

Jul 2020
(0)
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Director

Service and Support

We haven't had a ton of training from our host organization. I suppose we just haven't hired people....

Jul 2020
(0)
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Director

Implementation and Training

Our providers are Epic providers. We are getting to a point where there are a lot of challenges on...

Jul 2020
(0)
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Director

Functionality and Upgrades

I am very familiar with Epic. They have the most progressive EMR. They definitely have the...

Jul 2020
(0)
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Manager

Other Observations & Comments

If we need something that is a slam dunk and that will affect patient care, then our Community...

Jul 2020
(0)
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Manager

Relationship

Community Connect EpicCare EMR works as advertised. What we like best about the system is the...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

Community Connect EpicCare EMR is expensive. Our host's monthly invoice is our highest payment every...

Jul 2020
(0)
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Manager

Service and Support

I would like there to be changes in the length of time it takes to develop Community Connect...

Jul 2020
(0)
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Director

Other Observations & Comments

If we were making the decision today, we would definitely explore other Community Connect partner...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

We feel nickel-and-dimed in our current arrangement. When something broke recently and the vendor...

Jul 2020
(0)
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Director

Other Observations & Comments

Our host set up their model to have a governance structure. That governance structure is made up of...

Jul 2020
(0)
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Director

Other Observations & Comments

We have a strategic plan, and we are increasing our cost because we are contracting with third...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

No EMR implementation is going to be cheap, so I was not surprised by the overall implementation...

Jul 2020
(0)
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Director

Other Observations & Comments

One of the most challenging issues is that we are early on with our hospital, but we have had years...

Jul 2020
(0)
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Physician

Functionality and Upgrades

The solution is great. It is leaps and bounds better than what we had before. The potential is...

Jul 2020
(0)
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Physician

Functionality and Upgrades

Epic delivers new technology probably more than we need them to. The vendor has more than we can...

Jul 2020
(0)
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Physician

Service and Support

Our host hospital does the best they can with the people they have. Our host hospital has responded...

Jul 2020
(0)
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Physician

Relationship

In terms of my forecasted satisfaction, I think we will continue to struggle as a Community Connect...

Jul 2020
(0)
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Physician

Functionality and Upgrades

We would actually like to connect with some other local practices. That has been a challenge so far....

Jul 2020
(0)
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Physician

ROI / Cost (care and feeding)

Epic’s system is expensive. It meets all of our needs, but it is a big investment. It would be...

Jul 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

If there is a certain change request for the system, there is a cost for us. I don’t think...

Jul 2020
(0)
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CEO/President

Service and Support

Epic supported us through COVID-19 because I know they were quick at getting out messages for...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

We have a very small voice as a Community Connect facility. I don't feel like Epic really builds for...

Jul 2020
(0)
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Analyst/Coordinator

Implementation and Training

Where I came from, we had a very well-developed operational component to training. But our host...

Jul 2020
(0)
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CIO

Other Observations & Comments

The system itself may have all the functionality we need, but it may not be implemented or live...

Jul 2020