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Community Connect EpicCare EMR Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
Given the choice, I would buy Community Connect EpicCare EMR again, but I would do a little bit more...
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Manager
ROI / Cost (care and feeding)
Once we made our feelings known, Epic became more responsive, and we were able to get the outcomes...
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Manager
Future Outlook
We would like the EMR to be part of our long-term plans. We are in constant talk with Epic and our...
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Manager
Functionality and Upgrades
The product's ease of use isn't great. Everybody's screen is different, so the information that I...
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CEO/President
Functionality and Upgrades
We came off our previous platform for the hospital and system for the clinics, so getting a platform...
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CEO/President
Other Observations & Comments
I am hoping the technology is going to evolve into better help desk support. We have hit a few a...
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CEO/President
Lessons Learned
When it comes to the quality of ongoing support, I think people like us who have had the guts to...
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CEO/President
Other Observations & Comments
The Community Connect software used to be stuck under our host’s senior IT leadership, and I guess...
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VP/Other Executive
Future Outlook
We will be moving away from Community Connect to contracting directly with Epic in the coming...
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Analyst/Coordinator
Functionality and Upgrades
The technology is great. Epic's system can do a lot. We don't have a lot of contact with Epic. When...
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Analyst/Coordinator
Functionality and Upgrades
The Community Connect model is pretty good. We have never been able to afford Epic's system on our...
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Analyst/Coordinator
ROI / Cost (care and feeding)
A pro of the Community Connect model is that we can get a really good EMR for a lot cheaper than if...
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Manager
Service and Support
Our host doesn't ask the providers what they want, what they like and don't like, and how the...
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Manager
Functionality and Upgrades
The ROI is excellent. We have one price. We used to have to call doctors' offices and hospitals to...
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Director
Relationship
The vendor is good at supporting us. I don't have any complaints. We have encountered people in the...
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Director
ROI / Cost (care and feeding)
We get our money's worth, but for me, it is hard to differentiate between Epic and our host site. We...
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Director
Service and Support
The vendor has been great at supporting us during the COVID-19 crisis. We haven't asked much of the...
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Director
Future Outlook
Eventually, we would like to be on our own, but I don't know when that will be. For now, the product...
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Director
Relationship
The vendor keeps their promises. There are certain circumstances where we have had some difficulties...
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Director
ROI / Cost (care and feeding)
The vendor is really good about not charging for every little thing. They work with us on cost.
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Director
Interfacing and Integration
The system does a great job of supporting our integration and interoperability goals. We have...
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Director
Functionality and Upgrades
We had the option to do upgrades on a quarterly basis, but our host site and we opted out of that. I...
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Director
Functionality and Upgrades
Our host site is not the one who provides us with new technology. We share the same environment. The...
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VP/Other Executive
Service and Support
During the COVID-19 crisis, Epic helped us to quickly get video visits and audio visits. Epic gave...
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VP/Other Executive
Relationship
Our host site keeps all of their promises. We have a great customer relationship manager that works...
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VP/Other Executive
Implementation and Training
The upgrades are all so different, but I think they have gone well. I just think that we need more...
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VP/Other Executive
Functionality and Upgrades
There are always things that could be better, but we obviously are able to get through our daily...
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VP/Other Executive
Service and Support
I don’t know that we have ongoing support, but things could be better. Our host site is trying to...
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VP/Other Executive
Lessons Learned
I would likely recommend the Community Connect program through our host site. Things have gone...
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Manager
Other Observations & Comments
Our host is a very large company, and we are very little. I can make a decision on the spot, whereas...
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Manager
Lessons Learned
Some implementations that we have done with Epic have been awesome, but there were some teams that I...
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Manager
Interfacing and Integration
We are a little different in that we don’t have the same equipment that our host normally uses. But...
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Manager
Lessons Learned
I would tell our host that how they deliver the Epic product needs to be changed. I would like them...
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CCO
Service and Support
The vendor keeps most of their promises, but it would be a stretch to say the vendor keeps all of...
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CCO
Relationship
We have an excellent account representative assigned to us. Our account representative is super...
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Manager
Other Observations & Comments
When we moved to Epic, we did a virtual implementation because of COVID-19, and it was horrible. I...
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Manager
Interfacing and Integration
I think the EMR works as designed. We have moved completely to Epic, so we are a completely...
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Manager
Implementation and Training
The training from Epic was so high level that it really was not useful. I think for people on the...
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Manager
ROI / Cost (care and feeding)
I think we got a great deal on Epic. We had a monetary incentive to go live with Epic, so we went...
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Manager
Future Outlook
I think the lack of functionality is all related to our build. Anything that is lacking in the...
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CEO/President
Service and Support
I would give our Community Connect partner an A for supporting us through the COVID-19 crisis. Our...
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CEO/President
Relationship
Things with Community Connect EpicCare EMR have gotten progressively better. A lot of that is...
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CEO/President
Service and Support
My Epic BFF and another individual are on calls with us and are really receptive. I haven't had any...
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CEO/President
Functionality and Upgrades
There is still enough frustration amongst some of our doctors that would like to see the Community...
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CEO/President
Other Observations & Comments
I like to see what is next at Epic's user group meeting. I also like to hook up with some of the...
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Analyst/Coordinator
Service and Support
The support during the COVID-19 crisis has been tremendous. Our Community Connect sites have come...
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Analyst/Coordinator
Implementation and Training
I would probably not buy Epic's system again. Since the training was launched, it hasn't been all...
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Analyst/Coordinator
Functionality and Upgrades
I wish the system's ease of use were better. I see potential in Epic's system, but there is always...
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CEO/President
Functionality and Upgrades
I don't personally use the system, but based on what I hear from the providers, the system provides...
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CEO/President
Functionality and Upgrades
The system works very well, and we are happy with the product. I believe the vendor keeps their...
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CEO/President
Functionality and Upgrades
With Community Connect EpicCare EMR, there are different needs related to follow-up care from the...
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CEO/President
Functionality and Upgrades
The system is quick. It is easy to understand the information that is available at our fingertips...
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CEO/President
Service and Support
There are a lot of new initiatives and ongoing trainings. I would say Community Connect EpicCare EMR...
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CEO/President
Functionality and Upgrades
The product is probably working as designed, but I wouldn't give it the highest score. That may be...
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CEO/President
ROI / Cost (care and feeding)
Given my experience at other hospitals, I would say Epic's software would always be my first choice....
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Physician
Service and Support
In terms of Epic's support during COVID-19, they did add a certain sheet, but it became useless. It...
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Physician
Relationship
I wouldn't say that our host site keeps all their promises. I have never talked directly to Epic....
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Physician
Implementation and Training
The training was set up for our host site and didn't seem to apply to our practice very much. We...
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Physician
Interfacing and Integration
I would give a high rating for integration because that is the whole point of why we have the...
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Physician
Technology
The product is a beast, and it isn't the smartest beast. We can't manipulate things to work in the...
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Physician
Technology
We keep having to work from the point of view of what the Epic software can do rather than the point...
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Physician
Service and Support
We have access to Epic's support through our Community Connect host, but our host wants us to fill...
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Analyst/Coordinator
Lessons Learned
Epic trains the trainers, and then the trainers train the whole organization, and we do the ongoing...
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Analyst/Coordinator
Functionality and Upgrades
One of the things our providers struggle with is medication reconciliation on the inpatient side. No...
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Analyst/Coordinator
Service and Support
For the Community Connect platform, our host has a care tech team, and sometimes that is not the...
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CEO/President
Service and Support
I would say that we don't have the level of autonomy that we expected. I don't know whether that is...
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CEO/President
Service and Support
When I first got here, one of the complaints was that getting new user access was quite an ordeal...
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CEO/President
Functionality and Upgrades
New user access is one thing, but the host could work on improving the process for someone who...
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CEO/President
Functionality and Upgrades
I hear that most of our host's hospitals are large PPS hospitals, whereas we are a critical access...
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CEO/President
Functionality and Upgrades
In terms of the Epic product, our folks are very pleased. The feedback that I have gotten is that...
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CEO/President
Service and Support
I hear the most complaints from our stakeholders about the host side. We don't feel like the host is...
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CEO/President
Functionality and Upgrades
If somebody hasn't logged in or changed his or her password for the last year, there is a hard...
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CEO/President
Service and Support
Epic keeps all of their promises. It always takes longer than when we want those promises to be...
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CEO/President
ROI / Cost (care and feeding)
Epic avoids charging for every little thing. It has to be a fairly big interface change for us to...
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CEO/President
Functionality and Upgrades
I would give the vendor the highest score for the product working as promoted. The solution's...
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CEO/President
Functionality and Upgrades
I would recommend Epic's system. Overall, it does function well. The new technology does meet our...
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CEO/President
Service and Support
When it comes to the effectiveness of ongoing support, our staff members are sometimes left on the...
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CEO/President
Interfacing and Integration
I am not directly involved with Epic since we get things from the larger health system that is our...
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CEO/President
Future Outlook
I would say Epic keeps their promises. For the most part, Epic avoids charging for every little...
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CEO/President
Functionality and Upgrades
The process of getting upgrades has greatly improved in the last year. We have gotten the quarterly...
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CEO/President
Implementation and Training
Initial training and ongoing training are not problems. We have very quick access to Epic trainers...
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Director
Service and Support
There are areas where our host is extraordinarily responsive, proactive, and hard working. They have...
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Director
Other Observations & Comments
There have been times when things with Epic have been very challenging. There are limitations as to...
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Director
Functionality and Upgrades
Epic has a great system, and we would buy it again from our host. However, we would implement it...
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Manager
Functionality and Upgrades
Our end users find the system to be very easy to use. I don’t think people are confused. I think we...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would say that Epic doesn't avoid charging for every little thing. Every additional module, either...
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Analyst/Coordinator
Functionality and Upgrades
Because I have used a couple of other systems, I think that Epic's system is light-years ahead of...
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Manager
Functionality and Upgrades
Our initial experience with the Epic system has been challenging because of the unique nature of our...
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Manager
Lessons Learned
A lot of things make sense with the Epic product, and I have a sneaking suspicion that the system...
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Manager
Functionality and Upgrades
I was really impressed with the vendor's delivery of new technology that meets our needs. Originally...
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Manager
Relationship
I would give the vendor a high rating for executive involvement. I have known them for a number of...
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Manager
Functionality and Upgrades
The vendor has kept their promises. Some promises are fulfilled much more quickly than others. I...
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Manager
ROI / Cost (care and feeding)
We don't feel nickel-and-dimed by the vendor. I have been doing this for a long time, so when I hear...
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Manager
Implementation and Training
The training was really good. We will see what our next go-live looks like. Back in the day, a few...
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Analyst/Coordinator
Implementation and Training
Communication is really the key with our implementation services. Our affiliate site owns the EMR,...
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CIO
Other Observations & Comments
Overall, the EpicCare EMR is good. The Community Connect model is good for mid-sized to smaller Epic...
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Director
Functionality and Upgrades
We have had a few minor issues with access for different roles and things like that. In our work...
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Director
Functionality and Upgrades
A change we would like to see is the ability to grant access to people. We have to be able to build...
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Director
Service and Support
Our primary contact is very responsive and always on the ball. Usually, that person will go to bat...
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Director
Service and Support
The responsiveness can be slow at times. Based on what we hear from our business office, getting an...
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Director
Implementation and Training
The reporting and analytics have gotten a lot better. Epic is just more responsive and understanding...
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Director
Functionality and Upgrades
A lot of the ease of use depends on the provider side. The system is so large and robust that our...
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Director
Functionality and Upgrades
There are a few things that we are struggling with right now that I am trying to figure out. I am...
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Director
ROI / Cost (care and feeding)
We get our bang for our buck. The system has really helped with a lot of things. I have recommended...
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Manager
Interfacing and Integration
The biggest reasons we are on the Community Connect system are interoperability and integration....
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Manager
Service and Support
In general, things with Epic are good. They have their ups and downs in customer service, and...
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Manager
ROI / Cost (care and feeding)
Our Community Connect host is essentially running their own business, and they need to change the...
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Manager
Relationship
I am not happy with some of the vendors that our host picks for the third parties. I don't think...
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Manager
Implementation and Training
Something that is a big pain with Community Connect is the enhancement request process, which is...
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Analyst/Coordinator
Functionality and Upgrades
I have worked with multiple EMR vendors. There are always end users who will say there have been...
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Analyst/Coordinator
Implementation and Training
Epic could improve their dissemination of information. It could be more timely and complete....
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Analyst/Coordinator
Service and Support
Our host site's ongoing support is not great. Our host site has a few different areas for putting in...
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Nurse
Implementation and Training
Part of what is making me less satisfied with the training is that a lot of the modules have become...
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Nurse
Functionality and Upgrades
There are a lot of really good things about the system. There are some things we wish we could have...
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Nurse
Technology
Epic is good at delivering new technology that meets our needs. I totally understand why we don't...
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CEO/President
Interfacing and Integration
Epic's system is a great product and is the Cadillac of EMRs. We went with the Community Connect...
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CEO/President
Service and Support
I still stand by the product, but the support we get is awful. We don't get questions answered, the...
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Manager
Functionality and Upgrades
In our long-term care and assisted living area, there are still things that could be enhanced that...
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Manager
Implementation and Training
Our host had a workflow process before our go-live, but we never really got through that process...
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Manager
ROI / Cost (care and feeding)
The pricing model for Community Connect EpicCare EMR is based on group pricing. Epic tries to price...
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Manager
Relationship
I would like to see more communication from Epic. We have a support mechanism right now that...
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Manager
Interfacing and Integration
The system does well in supporting our integration goals. The system is better than what we have had...
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Manager
Future Outlook
We have some key frustrations right now, but they aren't major. We are obviously trying to improve...
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Manager
ROI / Cost (care and feeding)
If someone asked me, I would say Epic doesn't nickel-and-dime us. But if someone asked our CEO, that...
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Manager
Functionality and Upgrades
In terms of ease of use for end users, there are some cumbersome workflows. For example, we get...
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Manager
Service and Support
In terms of ongoing support, my account manager is literally always available to me if I have...
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VP/Other Executive
Functionality and Upgrades
Epic delivers a product that works for delivering patient care. We had good reference guides for the...
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Analyst/Coordinator
Interfacing and Integration
Epic will definitely do the job when it comes to interoperability. However, that is hard. Working...
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Analyst/Coordinator
Lessons Learned
The solution is fairly good value. I would recommend it with the advice that people should consider...
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Analyst/Coordinator
Implementation and Training
Our host site doesn’t really provide much at all in the way of ongoing training. They offload the...
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Analyst/Coordinator
Service and Support
With new technology, most things that come out are really good. But they are slower to come out than...
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CIO
Win/Loss - Why they were selected (by current clients)
We are very satisfied with both the product and our host as a partner. However, we ultimately chose...
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CIO
Functionality and Upgrades
There is nothing coming that would change our set up with the Community Connect platform. We may...
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CIO
ROI / Cost (care and feeding)
We have encountered certainly minor issues and mistakes with our host, but there haven't been any...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We definitely experience a certain amount of nickel-and-diming. I would like to clarify that it...
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Analyst/Coordinator
Functionality and Upgrades
As a general rule, I have found that Epic's solution is reasonably good for the general EHR tasks....
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Analyst/Coordinator
Functionality and Upgrades
The system is well built and user friendly, although sometimes the users don’t think so. That is to...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We are not charged unless that is absolutely necessary. The host system has so many affiliates that...
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Analyst/Coordinator
Functionality and Upgrades
The system helps us with things like doing orders and putting things in place to help us streamline...
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Analyst/Coordinator
Relationship
Our program manager is awesome and is a good communicator; it is just nice to work with that person....
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Analyst/Coordinator
Other Observations & Comments
Because there is a large number of people working in the system, it is hard to get to every little...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Epic's software, as a whole, is expensive. It is what it is, and if users want a quality program,...
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Analyst/Coordinator
Lessons Learned
Epic could do a little better with our revenue cycle tools and processes. The difference between...
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CIO
Functionality and Upgrades
We do have the level of system automation that we expected. We are very unique. We have a build, and...
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CIO
Relationship
Our host has been a great partner. They understand things, and we work well with them. They are sort...
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CIO
Functionality and Upgrades
The biggest thing with the Community Connect model is the dependency on patient portals. With the...
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CIO
Functionality and Upgrades
Because of the demand for data analytics, there is never going to be enough data analytics resources...
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CIO
ROI / Cost (care and feeding)
We partnered with our host to save money with what we are doing. Because we did share patients, we...
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CIO
Functionality and Upgrades
We are compliant with Epic’s updates. They have very specific requirements, and we are within the...
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CIO
Functionality and Upgrades
The challenge with Epic for my size organization is it can be somewhat cost prohibitive. There have...
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CIO
Functionality and Upgrades
We and our host are both so new to Epic, and we thought certain things were going to work out, but...
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CIO
ROI / Cost (care and feeding)
We have absolutely not been nickel-and-dimed. We have a contract, and that has been a huge benefit...
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CIO
Functionality and Upgrades
The challenge we have is sometimes the information moves from Epic to our host and finally to us at...
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CIO
Implementation and Training
The host provided support during our initial implementation, and we coordinated our upgrades. But we...
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CIO
Interfacing and Integration
The system integrates pretty well because almost everything we have is from Epic. Our PACS and...
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CIO
Other Observations & Comments
Because we aren't in full control of the system, our end users probably hear us often saying that we...
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CIO
Functionality and Upgrades
When we get new features out of our upgrades, we always see some new functionality. There was new...
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CIO
Lessons Learned
I would need to understand people's goals before recommending the Community Connect platform to...
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CIO
Implementation and Training
The implementation support was very good both from Epic and from our host. We are a standalone...
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CIO
Functionality and Upgrades
There are inherent complexities in an EMR. Sometimes, we do hear complaints about ease of use and...
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Director
Functionality and Upgrades
There are headaches with Epic, but overall, we have been happy.
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Director
Service and Support
Our host is shorthanded on the Community Connect side with regard to the Epic team. Our host is the...
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Director
Service and Support
There is a certain piece of functionality we use that isn’t vital but helps in our operations, and...
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Director
Lessons Learned
Our Epic host needs more help. The people working there are good. Quality is not the issue; the...
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Director
Implementation and Training
There needs to be more time given in training. One day is not really reasonable. It would be great...
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Director
Interfacing and Integration
I am a little disappointed in the interfacing. We have a third-party system that we want to be...
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Director
Functionality and Upgrades
Epic is keeping up with or staying ahead of our needs. We haven’t had anything other than one...
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Director
Other Observations & Comments
I haven’t researched any other EMRs since we went live with Epic, but I do like that we are able to...
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Director
Lessons Learned
There is one promise our Epic host wasn’t able to keep. That was a thing that we were told was...
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Analyst/Coordinator
Lessons Learned
With something of Epic's magnitude, it is fair to say that there have been some headaches along the...
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Analyst/Coordinator
Future Outlook
I am not aware of any intentions to change vendors and move away from Epic. We have all been in...
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Analyst/Coordinator
Lessons Learned
If I were to go back and make the decision again, I would still go with the Community Connect model...
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Analyst/Coordinator
Functionality and Upgrades
A year ago, I would have said that I would prefer to have the system update annually and just deal...
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Analyst/Coordinator
Functionality and Upgrades
Epic tells us what their system is going to do, and it does what it is supposed to do. Epic's system...
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Analyst/Coordinator
Interfacing and Integration
The interoperability that Epic has brought to the table is amazing and not just in terms of our host...
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Analyst/Coordinator
Service and Support
We don't contact Epic directly. We have some folks at our host site who are quicker to respond than...
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Analyst/Coordinator
Other Observations & Comments
Driving tangible outcomes with the system is probably more driven on our end. The functionality and...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Our host site doesn't charge us for every little thing. At one point, we identified something as a...
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Analyst/Coordinator
Lessons Learned
I would definitely recommend Epic and our host site as a Community Connect partner.
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Analyst/Coordinator
Future Outlook
Things with Epic could always be better. There is a report-building piece that slows down the system...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The patient is definitely at the center of all things Epic, and that is what I appreciate the most...
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Director
Service and Support
We don’t have any complaints about the support we have received during the COVID-19 pandemic. The...
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Director
Implementation and Training
There is no ongoing training. That responsibility falls on the sites, and any new information comes...
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Director
Service and Support
Our host hospital is reactive. We support people for our environment. An organization that is...
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Director
ROI / Cost (care and feeding)
We had an initial evaluation of several EMRs and their costs. Epic’s Community Connect program was...
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Analyst/Coordinator
Functionality and Upgrades
In terms of the Epic system's functionality and the clinical side, that covers our needs well. But...
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Manager
Implementation and Training
The product is part of our long-term plans. We are upgrading the servers and computers right now,...
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Manager
Functionality and Upgrades
I don't think the system functions the way it was presented to the physicians. In an office setting,...
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Manager
Service and Support
When Epic upgrades the product, they should tell us what that might affect. When my employees come...
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Manager
Service and Support
I have been trying to get a report for one of our providers for months. The vendor keeps telling me...
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Manager
ROI / Cost (care and feeding)
We are absolutely not getting our money's worth. I would tell other physician offices looking at the...
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Manager
Future Outlook
Once the upgrades are done, I am going to push for the vendor to bring someone here. I haven't done...
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Manager
Implementation and Training
I personally don't like the system. We have to do everything through a ticketing system and play...
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Manager
Service and Support
When I put in a request for something, nobody really addresses my question. When the request is for...
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Manager
Functionality and Upgrades
Whoever is developing the product doesn't have a good understanding of the way an office processes...
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Manager
Service and Support
The vendor did a great job of supporting us during the COVID-19 crisis. They had a command center....
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Manager
Other Observations & Comments
We had a transition with our host site where nothing was being charged, and then there was a...
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Manager
Relationship
I have personally recommended the system to other facilities like ours. When it comes to ongoing...
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Director
Functionality and Upgrades
The product quality is very good. We have had a couple of reports that weren't able to get pushed...
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Director
Future Outlook
Our costs are going up, but that is the way of the world. I could potentially see our satisfaction...
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Director
Service and Support
We haven't had a ton of training from our host organization. I suppose we just haven't hired people....
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Director
Implementation and Training
Our providers are Epic providers. We are getting to a point where there are a lot of challenges on...
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Director
Functionality and Upgrades
I am very familiar with Epic. They have the most progressive EMR. They definitely have the...
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Manager
Other Observations & Comments
If we need something that is a slam dunk and that will affect patient care, then our Community...
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Manager
Relationship
Community Connect EpicCare EMR works as advertised. What we like best about the system is the...
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Manager
ROI / Cost (care and feeding)
Community Connect EpicCare EMR is expensive. Our host's monthly invoice is our highest payment every...
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Manager
Service and Support
I would like there to be changes in the length of time it takes to develop Community Connect...
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Director
Other Observations & Comments
If we were making the decision today, we would definitely explore other Community Connect partner...
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Director
ROI / Cost (care and feeding)
We feel nickel-and-dimed in our current arrangement. When something broke recently and the vendor...
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Director
Other Observations & Comments
Our host set up their model to have a governance structure. That governance structure is made up of...
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Director
Other Observations & Comments
We have a strategic plan, and we are increasing our cost because we are contracting with third...
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Director
ROI / Cost (care and feeding)
No EMR implementation is going to be cheap, so I was not surprised by the overall implementation...
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Director
Other Observations & Comments
One of the most challenging issues is that we are early on with our hospital, but we have had years...
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Physician
Functionality and Upgrades
The solution is great. It is leaps and bounds better than what we had before. The potential is...
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Physician
Functionality and Upgrades
Epic delivers new technology probably more than we need them to. The vendor has more than we can...
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Physician
Service and Support
Our host hospital does the best they can with the people they have. Our host hospital has responded...
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Physician
Relationship
In terms of my forecasted satisfaction, I think we will continue to struggle as a Community Connect...
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Physician
Functionality and Upgrades
We would actually like to connect with some other local practices. That has been a challenge so far....
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Physician
ROI / Cost (care and feeding)
Epic’s system is expensive. It meets all of our needs, but it is a big investment. It would be...
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CEO/President
ROI / Cost (care and feeding)
If there is a certain change request for the system, there is a cost for us. I don’t think...
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CEO/President
Service and Support
Epic supported us through COVID-19 because I know they were quick at getting out messages for...
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Analyst/Coordinator
Relationship
We have a very small voice as a Community Connect facility. I don't feel like Epic really builds for...
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Analyst/Coordinator
Implementation and Training
Where I came from, we had a very well-developed operational component to training. But our host...
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CIO
Other Observations & Comments
The system itself may have all the functionality we need, but it may not be implemented or live...
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