Community Connect EpicCare EMR
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Analyst/Coordinator

I think our host could pair down their training. There are multiple ways of doing the same thing in...

May 2022
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Analyst/Coordinator

I would like to believe my satisfaction will increase a year from now. Based on the improvement...

May 2022
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Analyst/Coordinator

Our people are complainers. There is always someone that wants something to be different. There is a...

May 2022
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Analyst/Coordinator

The product better be in our long-term plans. It is a very good product, and I would definitely...

May 2022
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Analyst/Coordinator

There are times when people working on other modules make a change in the system. I get notified,...

May 2022
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Analyst/Coordinator

I have very good support staff on our host's team. The staff involves me with all of the department...

May 2022
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Director

Interoperability is excellent within the Epic environment, but outside of that, there are issues. We...

Apr 2022
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Director

Epic has lousy support for Community Connect partners. They make us do everything through the...

Apr 2022
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Director

The system works the way that it is supposed to. Users still have to get used to it though. I would...

Apr 2022
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Director

The system's integration options are critical. We like that we can see data from other locations....

Apr 2022
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Director

I like Community Connect EpicCare EMR. It helps us with meaningful use and gathering evidence-based...

Apr 2022
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Director

The solution is so huge and robust that it can sometimes be hard to use. We had a lot of trouble...

Apr 2022
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Director

Access is always a problem with the solution, and new-user access is a bit clunky. If that access is...

Apr 2022
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Director

It seems like the system is getting more expensive. Simple things, like moving a department address,...

Apr 2022
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VP/Other Executive

Compared to everything I have seen, Epic has the best EMR we have ever had. I would buy the system...

Mar 2022
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VP/Other Executive

The support people from our host organization can be slow to get back to us, and sometimes they...

Mar 2022
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Director

We switched to Community Connect EpicCare EMR so that we could get under the Epic umbrella with the...

Mar 2022
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Director

Clinically, the implementation was excellent. Staff members were sent to be side by side with and...

Mar 2022
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Director

On our business-office side, the implementation did not go very well at all. The host site didn't...

Mar 2022
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Director

There are definitely some tradeoffs with Community Connect in terms of a lack of control and some of...

Mar 2022
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Director

The product has had some minor updates, but our host is planning a large-scale upgrade in the...

Mar 2022
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Director

We get the features and functions that our host is rolling out. Just because we have Epic's system...

Mar 2022
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Director

The product has good value for what we are getting. Our host does not charge for every little thing....

Mar 2022
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Manager

We receive good responses from support, but the turnaround time to fix issues could improve. That is...

Mar 2022
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Nurse

Every Community Connect site would say that it would sometimes be easier if we were actually dealing...

Mar 2022
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Nurse

Our type of facility has things that seem expensive to us that may not seem that way to other...

Mar 2022
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Nurse

The product could be improved by the vendor integrating some of the tools from the ambulatory side....

Mar 2022
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Manager

We need to be trained on very near or actual production values and environments. Currently, we are...

Mar 2022
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Analyst/Coordinator

Things seem to be going okay with the system. It is definitely better than our previous system was....

Feb 2022
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Analyst/Coordinator

Due to the COVID-19 pandemic, Epic really backed down on their training offerings and moved to...

Feb 2022
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Analyst/Coordinator

Epic's solution is expensive, but we haven't had any unexpected costs.

Feb 2022
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Analyst/Coordinator

I would recommend Epic's solution to others. It is a really good system, especially when it comes to...

Feb 2022
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Analyst/Coordinator

Our host site has had a lot of turnover among their higher-ups, and that has had a significant...

Feb 2022
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Analyst/Coordinator

We don't do a whole lot with our host site's executives, but we are able to work with the people...

Feb 2022
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Analyst/Coordinator

Our host site is kicking things up a notch when it comes to making us a priority and letting their...

Feb 2022
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CMIO

Our host site's support people are great, but our host site doesn't have the bandwidth that they...

Feb 2022
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CMIO

There are some things in the system that are more expensive than we anticipated that they would be....

Feb 2022
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CMIO

The vendor's training on the system was highly technical, and we still have people here and there...

Feb 2022
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CMIO

I only hesitate to give the product a perfect score for its quality because of the way that we built...

Feb 2022
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CMIO

Our host will usually provide us with training. We feel that we are only one step away from Epic....

Feb 2022
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CMIO

Epic's support was better than our host site's support during our go-live, but in our last update,...

Feb 2022
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CMIO

Most of the new things that I have seen from Epic have been COVID-19 related. That has been very...

Feb 2022
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CIO

We are having difficulty with the Community Connect system. Part of the difficulty was that our...

Dec 2021
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CIO

On the host side with Community Connect, not having standard processes and procedures makes things...

Dec 2021
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CIO

With the initiation of the Community Connect project, we agreed that we would implement our host's...

Dec 2021
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CIO

Testing the Community Connect model went well. The training went well, but we used the curriculum...

Dec 2021
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Manager

We have a close relationship with our Community Connect host organization. They put in a nice...

Dec 2021
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Manager

There has been a lot of learning on both our side and on the side of our host. All the nuances of...

Dec 2021
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Manager

Before we got Community Connect, we went from a very big paper workflow, and now we are integrated...

Dec 2021
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Manager

I would tell prospective Community Connect sites to focus on training very early on and to have a...

Dec 2021
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Manager

Our host organization is very open to making changes depending on what module we are working with....

Dec 2021
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Manager

Our host organization has been very easy to get ahold of either through email, phone, or text. I...

Dec 2021
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Manager

When I was a direct Epic customer, I was used to having Epic resources come on-site to do reviews on...

Dec 2021
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Manager

Our host has all the data, but their reporting team was dissembled a year ago, and it is very hard...

Dec 2021
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Manager

It is very easy to do basic things in the system, but it is very complicated to get into the more...

Nov 2021
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Physician

We can pull a bunch of data, but we sometimes don't know how valid the data really is.

Nov 2021
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Physician

Epic's upgrades seem to interfere with the Dragon dictation software and cause glitches so that we...

Nov 2021
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Physician

Epic's system is pretty expensive; the cost is on the high end. The system functions well, but a...

Nov 2021
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Physician

We have some issues with the help desk. We would like to have specialists that are better trained....

Nov 2021
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Physician

Our revenue per encounter went up quite significantly after we went to Epic's system. It is more...

Nov 2021
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Physician

The onboarding process is completely broken. 100% of new providers or locum tenens that we onboard...

Nov 2021
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Director

We can request changes in the platform, but we can't change anything ourselves. That is the biggest...

Nov 2021
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Director

The system is really good. One of the pros of the community connect program is that it allows us to...

Nov 2021
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Director

Epic does a great job with interoperability both ways. We exchange data with quite a few other...

Nov 2021
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Director

We pay around three times as much for this system as we did for our previous EHR, but we have to...

Nov 2021
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Director

We lease Epic's software, so we have no ability to make any changes. However, that is standard with...

Nov 2021
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Director

Our host works with us. We have regular calls with our primary contact, and they are always willing...

Nov 2021
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Director

Our host needs to understand that although we are not one of their hospitals, our needs are just as...

Nov 2021
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Director

As an organization, we would get Community Connect again. As an end user and somebody who has had...

Nov 2021
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Manager

The system is pretty good. It is stable and easy to use.

Oct 2021
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Director

Our inpatient space had a different EMR when we went live with Epic's system. That area was a lot...

Oct 2021
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Analyst/Coordinator

Overall, the experience has been pretty good. The issue with using Community Connect model is that...

Sep 2021
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Analyst/Coordinator

I taught the physicians how to use Epic here. They like it now that they have used it. We had a hard...

Sep 2021
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Analyst/Coordinator

When we first went live with Epic, we had monthly updates, and that was a little too often. Our host...

Sep 2021
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Analyst/Coordinator

The ongoing training is really minute. There isn't a whole lot of new training from our host. If a...

Sep 2021
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Analyst/Coordinator

When we put in a ticket to our host organization for Community Connect EpicCare EMR, we get answers....

Sep 2021
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Analyst/Coordinator

A lot of information and meetings are provided to help us prepare for implementations and upgrade go-lives....

Sep 2021
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Analyst/Coordinator

Some of the training isn't extremely helpful. More information could be added into it.

Sep 2021
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Director

Our host charges us for implementations, but they don't charge us for every little thing. Our host's...

Aug 2021
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CEO/President

The training modules are not really geared toward us specifically. There are so many things that are...

Aug 2021
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CEO/President

I believe that the product is good. Personally, I have had to optimize my use of the system on my...

Aug 2021
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CEO/President

The system is probably not optimized correctly for us, and some of that could be on our end because...

Aug 2021
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CEO/President

I have no executive involvement. We have one major Community Connect support person, and they have...

Aug 2021
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CEO/President

We have gotten down to the root cause of our performance, and I hope that in a year from now, we...

Aug 2021
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CEO/President

We need on-site optimization. Our host never comes here, so we never see them. We need them to...

Aug 2021
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CEO/President

I can access reports, but I have to completely change them in order to use them. We don't have...

Aug 2021
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CEO/President

I would never recommend the Community Connect model to anyone. I would buy the system straight from...

Aug 2021
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CEO/President

We have submitted tickets that are just sitting there and haven't been touched yet. A really...

Aug 2021
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CEO/President

We don't hear anything directly from Epic, and our host doesn't communicate anything very well. The...

Aug 2021
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CEO/President

Our host will charge for every little thing. I don't know how Epic charges, but if we need a build,...

Aug 2021
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CEO/President

An area of improvement could be communication. During the meetings with our host, they give us tips...

Aug 2021
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CEO/President

When we first started to switch to Epic, a lot more work went into the implementation than what...

Aug 2021
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Director

Our host could improve in some areas. When we would like to make changes to certain aspects of the...

Aug 2021
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Director

The solution is great, and it really works for us. Our staff members like it more than our previous...

Aug 2021
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Director

We struggle quite a bit with our host site and the support that they give. Sometimes, I don't think...

Aug 2021
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Director

Our host site has a lot of extra training, but it also has endless meetings. We haven't been...

Aug 2021
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Director

The solution's integration with other hospitals works well. Its integration with third-party...

Aug 2021
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Director

Our host site's support is poor all around. We can call them if we have an emergency issue, but we...

Aug 2021
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Director

We have a community connect liaison, but that person is overburdened and overworked. Their support...

Aug 2021
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Director

I would tell others that community connect has potential, but there is a lot of work that needs to...

Aug 2021
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(0)
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Director

Things are going okay with Epic. There are some limitations to being on Community Connect. We have...

Aug 2021
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Director

We would like to have automatic, built-in dashboards. It would have been nice to have had those from...

Aug 2021
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Director

Our host is able to share the pertinent parts of our medical records between sites, and that has...

Aug 2021
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CEO/President

Whenever we send a project to get done, it takes a lot longer than it should. We get put on a...

Jul 2021
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CEO/President

For reporting and analytics, I would rank the support really high. Recently, I asked the host for...

Jul 2021
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CEO/President

The training was set up pretty well. It was tough to get training, especially with COVID-19, but we...

Jul 2021
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CEO/President

If I need support, I normally put in a ticket, and if that doesn't get resolved, I push it on up....

Jul 2021
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CEO/President

I would tell others that the nice thing about this product is that whatever they learn, they can go...

Jul 2021
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Physician

The system's ease of use is an ongoing, universal complaint from the doctors. It is hard to get used...

Jul 2021
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Physician

The system is used by enough of the places that refer patients, so it is easy to follow up on...

Jul 2021
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CMIO

The system is good overall, but it is hard to figure out costs sometimes. Epic offers some...

Jul 2021
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Director

We love Epic because of Community Connect. We can see everybody and everything that is going on. The...

Jul 2021
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Director

Epic requires a lot of hands-on learning to be able to master it. We are over a year in, and we are...

Jul 2021
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Director

One of the things our host site does for their community partners is we pretty much have to accept...

Jul 2021
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Director

The interoperability we get with Epic is probably the biggest benefit for our patients. It is very...

Jul 2021
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Director

The system has been fine. The most difficult part of it is not having complete control, but I...

Jul 2021
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Director

Most of the time, our new staff members are overwhelmed by the product. There are about 12 different...

Jul 2021
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Director

Since we are the client, it would be nice if there were some way that our host site could grant some...

Jul 2021
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Director

I have direct access to my host contact, and we have regular meetings. Our host site also provides...

Jul 2021
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CIO

Using the Community Connect model is the best way to get Epic’s system if people can't afford their...

Jun 2021
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CIO

Ease of use and price are a couple of things that could be improved with the Community Connect...

Jun 2021
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Analyst/Coordinator

I would recommend the system for sure, but I would not recommend the Community Connect model. I...

Jun 2021
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Analyst/Coordinator

I have trained people that have never used the system before, and they catch on. Our host site will...

Jun 2021
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Analyst/Coordinator

Many times, we have learned things right as they are about to happen or not long before they happen,...

Jun 2021
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CIO

There are some cost-savings opportunities from using the Community Connect model, but there is a lot...

Jun 2021
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CIO

Creating a single record for our patients is really the coolest thing that has happened since...

Jun 2021
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Analyst/Coordinator

Sometimes the service is great, and sometimes it is not. Currently, the help desk system that our...

Jun 2021
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Analyst/Coordinator

The Epic system has a module called Willow. When we put in support tickets for Willow, the tickets...

Jun 2021
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Analyst/Coordinator

Our host site still meets with Epic regularly to get education. A couple of people in our department...

Jun 2021
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Analyst/Coordinator

We tend to take on things from our host. We don't have a lot of control over how our system works....

Jun 2021
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Analyst/Coordinator

We meet with a Community Connect forum frequently. We bring things up and support each other.

Jun 2021
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Analyst/Coordinator

We work with a lot of our host's information systems analysts. We send our help desk tickets to the...

Jun 2021
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CEO/President

Our biggest struggle right now is with medication reconciliation. We have brought that up a few...

Jun 2021
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CEO/President

Any transition to new EMRs is always fun. Overall, things have gone fairly well. We struggled with a...

Jun 2021
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CIO

Once folks are fluent in the soluion, Community Connect EpicCare EMR is an exceptional system. Our...

Jun 2021
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CIO

Community Connect EpicCare EMR fulfilled our absolute need for a single patient chart and the...

Jun 2021
||
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CIO

We have a pretty comprehensive contract. There are a couple of things that have gone outside of it,...

Jun 2021
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CIO

Our host’s support has room for improvement, but they are very good people and good communicators....

Jun 2021
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CIO

When needed, I always know executives are there. Once our host decides to promise something, they...

Jun 2021
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Manager

We don't get extremely satisfactory responses on a lot of issues. I have dealt with the reporting...

Jun 2021
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Manager

We cannot make changes to the system ourselves, and that is a huge problem. I have to go through our...

Jun 2021
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Manager

I do not think our host knows what they are doing with the system. Either they are at a loss on how...

Jun 2021
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Manager

There is someone that we call when we have problems. That person distributes our tickets, but the...

Jun 2021
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Manager

The biggest thing that would improve our experience would be better communication. The host sees the...

Jun 2021
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Director

I like the ability to collaborate with other organizations similar to our size. It helps when the...

Jun 2021
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Director

We have such a close relationship with our host, so it is pretty easy to reach out to folks when we...

Jun 2021
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Manager

The only thing that could be better is that we could be more integrated. Our host site has been...

Jun 2021
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Manager

We are sharing the Epic costs with our host. Our host charges for everything, even labor.

Jun 2021
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Manager

There are ups and downs with the Community Connect model. Changes take more time to make than they...

Jun 2021
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Manager

The software is really good, but I would not buy the Community Connect model again. If the solution...

Jun 2021
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Manager

Our host tries to keep their promises, but the problem is they have their own labor resources, and...

Jun 2021
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Manager

Overall, our satisfaction is relatively good. Providers, in general, are always going to be somewhat...

Jun 2021
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Manager

The initial implementation was somewhat disastrous. But with the way things have moved, our host is...

Jun 2021
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Nurse

Epic strives for change, so their system is ever changing. Some people hate that, but I love it....

Jun 2021
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Nurse

I would love to see Epic be more focused on hospitals similar to ours. They always think about the...

Jun 2021
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Nurse

When an administrative person reaches out to our host, they are very quick to respond. They give out...

Jun 2021
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Manager

It took months to get accurate reports from the product of the number of procedures that we are...

Jun 2021
||
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Manager

No one has given me a straight answer on our issues with billing and reporting. Our host is useless....

Jun 2021
||
(0)
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Manager

I was worried about how we were going to pay our bills in the beginning. That has gotten better, and...

Jun 2021
||
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Nurse

Sometimes it is hard to extract the data that we think we should be able to pull in the Community...

Jun 2021
||
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Director

Epic’s upgrades have been pretty nonexistent. There are not any benefits to the upgrades. I would...

Jun 2021
||
(0)
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Director

I would like more reporting and dashboards. Our host is working on that. I understand that they...

Jun 2021
||
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Director

Our host is pretty good about things, but I would like my team to have the access necessary to do...

Jun 2021
||
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Director

Our host is very receptive and ready to talk to us. We have quarterly meetings with their senior...

Jun 2021
||
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Director

Having the option to use Community Connect EpicCare EMR is huge for us. We couldn't afford the...

Jun 2021
||
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Manager

Things are going well. Since we have gone live, I have gotten fewer phone calls from the nurses and...

Jun 2021
||
(0)
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Manager

I like the Community Connect model. When we have networking problems, we just talk to our hub...

Jun 2021
||
(0)
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Manager

The only problem that I have had so far is with the integration between our cardiology module and...

Jun 2021
||
(0)
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Manager

Our charges depend on what was put into the contract. If something is in the contract, our hub...

Jun 2021
||
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CMIO

On the whole, our experience with the Community Connect system has been good. I feel some of the...

Jun 2021
||
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CMIO

Our host does a good job once they commit to follow through. The issue is getting them to make that...

Jun 2021
||
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CMIO

Our host’s delivery of new technology could improve. They need to be more nimble and have central...

Jun 2021
||
(0)
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CMIO

Our host is really good about giving us access to their executives. An executive sits in a recurring...

Jun 2021
||
(0)
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Director

We intend to sunset our Community Connect hosted partnership. We have very little autonomy to use...

Jun 2021
||
(0)
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Director

In the Community Connect model, there is a hub site that is essentially responsible for all the...

Jun 2021
||
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Director

My recommendation for other organizations is to be very explicit and to ask the hub site really...

Jun 2021
||
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Manager

We do have contact with Epic. Epic usually contacts us, more or less. If I really wanted to, I could...

Jun 2021
||
(0)
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Manager

Community Connect EpicCare EMR is pretty good. There are some struggles with the inability to be...

Jun 2021
||
(0)
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Manager

For the foreseeable future, Community Connect EpicCare EMR will absolutely be part of our long-term...

Jun 2021
||
(0)
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Manager

For us, the biggest improvement would be to implement changes more sporadically to the systems that...

Jun 2021
||
(0)
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Manager

Our host's training for Community Connect EpicCare EMR was really good. The training was visually...

Jun 2021
||
(0)
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Manager

Sometimes, employees who are new to the system have some trouble. Once they get the hang of it, the...

Jun 2021
||
(0)
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Manager

The relationship with our host contact is very professional. Our contact is very personable and is...

Jun 2021
||
(0)
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Manager

We have a good relationship with our host, and they help us a lot. Our host is very proactive. They...

Jun 2021
||
(0)
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Manager

Community Connect EpicCare EMR drives outcomes for us very well. I would highly recommend the...

Jun 2021
||
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