Community Connect EpicCare EMR
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
I think our host could pair down their training. There are multiple ways of doing the same thing in...
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I would like to believe my satisfaction will increase a year from now. Based on the improvement...
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Our people are complainers. There is always someone that wants something to be different. There is a...
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The product better be in our long-term plans. It is a very good product, and I would definitely...
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There are times when people working on other modules make a change in the system. I get notified,...
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I have very good support staff on our host's team. The staff involves me with all of the department...
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Interoperability is excellent within the Epic environment, but outside of that, there are issues. We...
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Epic has lousy support for Community Connect partners. They make us do everything through the...
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The system works the way that it is supposed to. Users still have to get used to it though. I would...
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The system's integration options are critical. We like that we can see data from other locations....
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I like Community Connect EpicCare EMR. It helps us with meaningful use and gathering evidence-based...
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The solution is so huge and robust that it can sometimes be hard to use. We had a lot of trouble...
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Access is always a problem with the solution, and new-user access is a bit clunky. If that access is...
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It seems like the system is getting more expensive. Simple things, like moving a department address,...
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Compared to everything I have seen, Epic has the best EMR we have ever had. I would buy the system...
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The support people from our host organization can be slow to get back to us, and sometimes they...
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We switched to Community Connect EpicCare EMR so that we could get under the Epic umbrella with the...
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Clinically, the implementation was excellent. Staff members were sent to be side by side with and...
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On our business-office side, the implementation did not go very well at all. The host site didn't...
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There are definitely some tradeoffs with Community Connect in terms of a lack of control and some of...
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The product has had some minor updates, but our host is planning a large-scale upgrade in the...
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We get the features and functions that our host is rolling out. Just because we have Epic's system...
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The product has good value for what we are getting. Our host does not charge for every little thing....
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We receive good responses from support, but the turnaround time to fix issues could improve. That is...
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Every Community Connect site would say that it would sometimes be easier if we were actually dealing...
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Our type of facility has things that seem expensive to us that may not seem that way to other...
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The product could be improved by the vendor integrating some of the tools from the ambulatory side....
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We need to be trained on very near or actual production values and environments. Currently, we are...
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Things seem to be going okay with the system. It is definitely better than our previous system was....
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Due to the COVID-19 pandemic, Epic really backed down on their training offerings and moved to...
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Epic's solution is expensive, but we haven't had any unexpected costs.
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I would recommend Epic's solution to others. It is a really good system, especially when it comes to...
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Our host site has had a lot of turnover among their higher-ups, and that has had a significant...
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We don't do a whole lot with our host site's executives, but we are able to work with the people...
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Our host site is kicking things up a notch when it comes to making us a priority and letting their...
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Our host site's support people are great, but our host site doesn't have the bandwidth that they...
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There are some things in the system that are more expensive than we anticipated that they would be....
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The vendor's training on the system was highly technical, and we still have people here and there...
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I only hesitate to give the product a perfect score for its quality because of the way that we built...
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Our host will usually provide us with training. We feel that we are only one step away from Epic....
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Epic's support was better than our host site's support during our go-live, but in our last update,...
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Most of the new things that I have seen from Epic have been COVID-19 related. That has been very...
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We are having difficulty with the Community Connect system. Part of the difficulty was that our...
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On the host side with Community Connect, not having standard processes and procedures makes things...
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With the initiation of the Community Connect project, we agreed that we would implement our host's...
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Testing the Community Connect model went well. The training went well, but we used the curriculum...
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We have a close relationship with our Community Connect host organization. They put in a nice...
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There has been a lot of learning on both our side and on the side of our host. All the nuances of...
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Before we got Community Connect, we went from a very big paper workflow, and now we are integrated...
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I would tell prospective Community Connect sites to focus on training very early on and to have a...
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Our host organization is very open to making changes depending on what module we are working with....
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Our host organization has been very easy to get ahold of either through email, phone, or text. I...
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When I was a direct Epic customer, I was used to having Epic resources come on-site to do reviews on...
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Our host has all the data, but their reporting team was dissembled a year ago, and it is very hard...
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It is very easy to do basic things in the system, but it is very complicated to get into the more...
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We can pull a bunch of data, but we sometimes don't know how valid the data really is.
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Epic's upgrades seem to interfere with the Dragon dictation software and cause glitches so that we...
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Epic's system is pretty expensive; the cost is on the high end. The system functions well, but a...
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We have some issues with the help desk. We would like to have specialists that are better trained....
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Our revenue per encounter went up quite significantly after we went to Epic's system. It is more...
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The onboarding process is completely broken. 100% of new providers or locum tenens that we onboard...
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We can request changes in the platform, but we can't change anything ourselves. That is the biggest...
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The system is really good. One of the pros of the community connect program is that it allows us to...
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Epic does a great job with interoperability both ways. We exchange data with quite a few other...
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We pay around three times as much for this system as we did for our previous EHR, but we have to...
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We lease Epic's software, so we have no ability to make any changes. However, that is standard with...
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Our host works with us. We have regular calls with our primary contact, and they are always willing...
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Our host needs to understand that although we are not one of their hospitals, our needs are just as...
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As an organization, we would get Community Connect again. As an end user and somebody who has had...
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The system is pretty good. It is stable and easy to use.
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Our inpatient space had a different EMR when we went live with Epic's system. That area was a lot...
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Overall, the experience has been pretty good. The issue with using Community Connect model is that...
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I taught the physicians how to use Epic here. They like it now that they have used it. We had a hard...
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When we first went live with Epic, we had monthly updates, and that was a little too often. Our host...
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The ongoing training is really minute. There isn't a whole lot of new training from our host. If a...
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When we put in a ticket to our host organization for Community Connect EpicCare EMR, we get answers....
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A lot of information and meetings are provided to help us prepare for implementations and upgrade go-lives....
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Some of the training isn't extremely helpful. More information could be added into it.
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Our host charges us for implementations, but they don't charge us for every little thing. Our host's...
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The training modules are not really geared toward us specifically. There are so many things that are...
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I believe that the product is good. Personally, I have had to optimize my use of the system on my...
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The system is probably not optimized correctly for us, and some of that could be on our end because...
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I have no executive involvement. We have one major Community Connect support person, and they have...
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We have gotten down to the root cause of our performance, and I hope that in a year from now, we...
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We need on-site optimization. Our host never comes here, so we never see them. We need them to...
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I can access reports, but I have to completely change them in order to use them. We don't have...
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I would never recommend the Community Connect model to anyone. I would buy the system straight from...
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We have submitted tickets that are just sitting there and haven't been touched yet. A really...
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We don't hear anything directly from Epic, and our host doesn't communicate anything very well. The...
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Our host will charge for every little thing. I don't know how Epic charges, but if we need a build,...
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An area of improvement could be communication. During the meetings with our host, they give us tips...
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When we first started to switch to Epic, a lot more work went into the implementation than what...
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Our host could improve in some areas. When we would like to make changes to certain aspects of the...
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The solution is great, and it really works for us. Our staff members like it more than our previous...
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We struggle quite a bit with our host site and the support that they give. Sometimes, I don't think...
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Our host site has a lot of extra training, but it also has endless meetings. We haven't been...
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The solution's integration with other hospitals works well. Its integration with third-party...
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Our host site's support is poor all around. We can call them if we have an emergency issue, but we...
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We have a community connect liaison, but that person is overburdened and overworked. Their support...
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I would tell others that community connect has potential, but there is a lot of work that needs to...
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Things are going okay with Epic. There are some limitations to being on Community Connect. We have...
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We would like to have automatic, built-in dashboards. It would have been nice to have had those from...
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Our host is able to share the pertinent parts of our medical records between sites, and that has...
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Whenever we send a project to get done, it takes a lot longer than it should. We get put on a...
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For reporting and analytics, I would rank the support really high. Recently, I asked the host for...
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The training was set up pretty well. It was tough to get training, especially with COVID-19, but we...
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If I need support, I normally put in a ticket, and if that doesn't get resolved, I push it on up....
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I would tell others that the nice thing about this product is that whatever they learn, they can go...
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The system's ease of use is an ongoing, universal complaint from the doctors. It is hard to get used...
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The system is used by enough of the places that refer patients, so it is easy to follow up on...
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The system is good overall, but it is hard to figure out costs sometimes. Epic offers some...
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We love Epic because of Community Connect. We can see everybody and everything that is going on. The...
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Epic requires a lot of hands-on learning to be able to master it. We are over a year in, and we are...
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One of the things our host site does for their community partners is we pretty much have to accept...
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The interoperability we get with Epic is probably the biggest benefit for our patients. It is very...
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The system has been fine. The most difficult part of it is not having complete control, but I...
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Most of the time, our new staff members are overwhelmed by the product. There are about 12 different...
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Since we are the client, it would be nice if there were some way that our host site could grant some...
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I have direct access to my host contact, and we have regular meetings. Our host site also provides...
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Using the Community Connect model is the best way to get Epic’s system if people can't afford their...
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Ease of use and price are a couple of things that could be improved with the Community Connect...
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I would recommend the system for sure, but I would not recommend the Community Connect model. I...
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I have trained people that have never used the system before, and they catch on. Our host site will...
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Many times, we have learned things right as they are about to happen or not long before they happen,...
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There are some cost-savings opportunities from using the Community Connect model, but there is a lot...
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Creating a single record for our patients is really the coolest thing that has happened since...
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Sometimes the service is great, and sometimes it is not. Currently, the help desk system that our...
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The Epic system has a module called Willow. When we put in support tickets for Willow, the tickets...
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Our host site still meets with Epic regularly to get education. A couple of people in our department...
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We tend to take on things from our host. We don't have a lot of control over how our system works....
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We meet with a Community Connect forum frequently. We bring things up and support each other.
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We work with a lot of our host's information systems analysts. We send our help desk tickets to the...
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Our biggest struggle right now is with medication reconciliation. We have brought that up a few...
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Any transition to new EMRs is always fun. Overall, things have gone fairly well. We struggled with a...
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Once folks are fluent in the soluion, Community Connect EpicCare EMR is an exceptional system. Our...
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Community Connect EpicCare EMR fulfilled our absolute need for a single patient chart and the...
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We have a pretty comprehensive contract. There are a couple of things that have gone outside of it,...
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Our host’s support has room for improvement, but they are very good people and good communicators....
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When needed, I always know executives are there. Once our host decides to promise something, they...
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We don't get extremely satisfactory responses on a lot of issues. I have dealt with the reporting...
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We cannot make changes to the system ourselves, and that is a huge problem. I have to go through our...
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I do not think our host knows what they are doing with the system. Either they are at a loss on how...
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There is someone that we call when we have problems. That person distributes our tickets, but the...
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The biggest thing that would improve our experience would be better communication. The host sees the...
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I like the ability to collaborate with other organizations similar to our size. It helps when the...
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We have such a close relationship with our host, so it is pretty easy to reach out to folks when we...
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The only thing that could be better is that we could be more integrated. Our host site has been...
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We are sharing the Epic costs with our host. Our host charges for everything, even labor.
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There are ups and downs with the Community Connect model. Changes take more time to make than they...
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The software is really good, but I would not buy the Community Connect model again. If the solution...
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Our host tries to keep their promises, but the problem is they have their own labor resources, and...
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Overall, our satisfaction is relatively good. Providers, in general, are always going to be somewhat...
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The initial implementation was somewhat disastrous. But with the way things have moved, our host is...
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Epic strives for change, so their system is ever changing. Some people hate that, but I love it....
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I would love to see Epic be more focused on hospitals similar to ours. They always think about the...
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When an administrative person reaches out to our host, they are very quick to respond. They give out...
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It took months to get accurate reports from the product of the number of procedures that we are...
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No one has given me a straight answer on our issues with billing and reporting. Our host is useless....
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I was worried about how we were going to pay our bills in the beginning. That has gotten better, and...
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Sometimes it is hard to extract the data that we think we should be able to pull in the Community...
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Epic’s upgrades have been pretty nonexistent. There are not any benefits to the upgrades. I would...
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I would like more reporting and dashboards. Our host is working on that. I understand that they...
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Our host is pretty good about things, but I would like my team to have the access necessary to do...
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Our host is very receptive and ready to talk to us. We have quarterly meetings with their senior...
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Having the option to use Community Connect EpicCare EMR is huge for us. We couldn't afford the...
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Things are going well. Since we have gone live, I have gotten fewer phone calls from the nurses and...
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I like the Community Connect model. When we have networking problems, we just talk to our hub...
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The only problem that I have had so far is with the integration between our cardiology module and...
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Our charges depend on what was put into the contract. If something is in the contract, our hub...
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On the whole, our experience with the Community Connect system has been good. I feel some of the...
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Our host does a good job once they commit to follow through. The issue is getting them to make that...
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Our host’s delivery of new technology could improve. They need to be more nimble and have central...
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Our host is really good about giving us access to their executives. An executive sits in a recurring...
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We intend to sunset our Community Connect hosted partnership. We have very little autonomy to use...
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In the Community Connect model, there is a hub site that is essentially responsible for all the...
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My recommendation for other organizations is to be very explicit and to ask the hub site really...
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We do have contact with Epic. Epic usually contacts us, more or less. If I really wanted to, I could...
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Community Connect EpicCare EMR is pretty good. There are some struggles with the inability to be...
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For the foreseeable future, Community Connect EpicCare EMR will absolutely be part of our long-term...
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For us, the biggest improvement would be to implement changes more sporadically to the systems that...
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Our host's training for Community Connect EpicCare EMR was really good. The training was visually...
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Sometimes, employees who are new to the system have some trouble. Once they get the hang of it, the...
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The relationship with our host contact is very professional. Our contact is very personable and is...
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We have a good relationship with our host, and they help us a lot. Our host is very proactive. They...
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Community Connect EpicCare EMR drives outcomes for us very well. I would highly recommend the...
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