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Community Connect EpicCare EMR Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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CEO/President

Whenever we send a project to get done, it takes a lot longer than it should. We get put on a...

Jul 2021
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(0)
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CEO/President

For reporting and analytics, I would rank the support really high. Recently, I asked the host for...

Jul 2021
||
(0)
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CEO/President

The training was set up pretty well. It was tough to get training, especially with COVID-19, but we...

Jul 2021
||
(0)
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CEO/President

If I need support, I normally put in a ticket, and if that doesn't get resolved, I push it on up....

Jul 2021
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CEO/President

I would tell others that the nice thing about this product is that whatever they learn, they can go...

Jul 2021
||
(0)
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Physician

The system's ease of use is an ongoing, universal complaint from the doctors. It is hard to get used...

Jul 2021
||
(0)
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Physician

The system is used by enough of the places that refer patients, so it is easy to follow up on...

Jul 2021
||
(0)
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CMIO

The system is good overall, but it is hard to figure out costs sometimes. Epic offers some...

Jul 2021
||
(0)
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Director

We love Epic because of Community Connect. We can see everybody and everything that is going on. The...

Jul 2021
||
(0)
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Director

Epic requires a lot of hands-on learning to be able to master it. We are over a year in, and we are...

Jul 2021
||
(0)
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Director

One of the things our host site does for their community partners is we pretty much have to accept...

Jul 2021
||
(0)
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Director

The interoperability we get with Epic is probably the biggest benefit for our patients. It is very...

Jul 2021
||
(0)
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Director

The system has been fine. The most difficult part of it is not having complete control, but I...

Jul 2021
||
(0)
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Director

Most of the time, our new staff members are overwhelmed by the product. There are about 12 different...

Jul 2021
||
(0)
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Director

Since we are the client, it would be nice if there were some way that our host site could grant some...

Jul 2021
||
(0)
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Director

I have direct access to my host contact, and we have regular meetings. Our host site also provides...

Jul 2021
||
(0)
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CIO

Using the Community Connect model is the best way to get Epic’s system if people can't afford their...

Jun 2021
||
(0)
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CIO

Ease of use and price are a couple of things that could be improved with the Community Connect...

Jun 2021
||
(0)
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Analyst/Coordinator

I would recommend the system for sure, but I would not recommend the Community Connect model. I...

Jun 2021
||
(0)
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Analyst/Coordinator

I have trained people that have never used the system before, and they catch on. Our host site will...

Jun 2021
||
(0)
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Analyst/Coordinator

Many times, we have learned things right as they are about to happen or not long before they happen,...

Jun 2021
||
(0)
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CIO

There are some cost-savings opportunities from using the Community Connect model, but there is a lot...

Jun 2021
||
(0)
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CIO

Creating a single record for our patients is really the coolest thing that has happened since...

Jun 2021
||
(0)
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Analyst/Coordinator

Sometimes the service is great, and sometimes it is not. Currently, the help desk system that our...

Jun 2021
||
(0)
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Analyst/Coordinator

The Epic system has a module called Willow. When we put in support tickets for Willow, the tickets...

Jun 2021
||
(0)
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Analyst/Coordinator

Our host site still meets with Epic regularly to get education. A couple of people in our department...

Jun 2021
||
(0)
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Analyst/Coordinator

We tend to take on things from our host. We don't have a lot of control over how our system works....

Jun 2021
||
(0)
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Analyst/Coordinator

We meet with a Community Connect forum frequently. We bring things up and support each other.

Jun 2021
||
(0)
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Analyst/Coordinator

We work with a lot of our host's information systems analysts. We send our help desk tickets to the...

Jun 2021
||
(0)
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CEO/President

Our biggest struggle right now is with medication reconciliation. We have brought that up a few...

Jun 2021
||
(0)
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CEO/President

Any transition to new EMRs is always fun. Overall, things have gone fairly well. We struggled with a...

Jun 2021
||
(0)
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 or  to see details.

CIO

Once folks are fluent in the soluion, Community Connect EpicCare EMR is an exceptional system. Our...

Jun 2021
||
(0)
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CIO

Community Connect EpicCare EMR fulfilled our absolute need for a single patient chart and the...

Jun 2021
||
(0)
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CIO

We have a pretty comprehensive contract. There are a couple of things that have gone outside of it,...

Jun 2021
||
(0)
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CIO

Our host’s support has room for improvement, but they are very good people and good communicators....

Jun 2021
||
(0)
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CIO

When needed, I always know executives are there. Once our host decides to promise something, they...

Jun 2021
||
(0)
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Manager

We don't get extremely satisfactory responses on a lot of issues. I have dealt with the reporting...

Jun 2021
||
(0)
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Manager

We cannot make changes to the system ourselves, and that is a huge problem. I have to go through our...

Jun 2021
||
(0)
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 or  to see details.

Manager

I do not think our host knows what they are doing with the system. Either they are at a loss on how...

Jun 2021
||
(0)
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 or  to see details.

Manager

There is someone that we call when we have problems. That person distributes our tickets, but the...

Jun 2021
||
(0)
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Manager

The biggest thing that would improve our experience would be better communication. The host sees the...

Jun 2021
||
(0)
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Director

I like the ability to collaborate with other organizations similar to our size. It helps when the...

Jun 2021
||
(0)
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Director

We have such a close relationship with our host, so it is pretty easy to reach out to folks when we...

Jun 2021
||
(0)
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Manager

The only thing that could be better is that we could be more integrated. Our host site has been...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

We are sharing the Epic costs with our host. Our host charges for everything, even labor.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are ups and downs with the Community Connect model. Changes take more time to make than they...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

The software is really good, but I would not buy the Community Connect model again. If the solution...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

Our host tries to keep their promises, but the problem is they have their own labor resources, and...

Jun 2021
||
(0)
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Manager

Overall, our satisfaction is relatively good. Providers, in general, are always going to be somewhat...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

The initial implementation was somewhat disastrous. But with the way things have moved, our host is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Epic strives for change, so their system is ever changing. Some people hate that, but I love it....

Jun 2021
||
(0)
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 or  to see details.

Nurse

I would love to see Epic be more focused on hospitals similar to ours. They always think about the...

Jun 2021
||
(0)
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Nurse

When an administrative person reaches out to our host, they are very quick to respond. They give out...

Jun 2021
||
(0)
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Manager

It took months to get accurate reports from the product of the number of procedures that we are...

Jun 2021
||
(0)
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Manager

No one has given me a straight answer on our issues with billing and reporting. Our host is useless....

Jun 2021
||
(0)
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 or  to see details.

Manager

I was worried about how we were going to pay our bills in the beginning. That has gotten better, and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Sometimes it is hard to extract the data that we think we should be able to pull in the Community...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic’s upgrades have been pretty nonexistent. There are not any benefits to the upgrades. I would...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like more reporting and dashboards. Our host is working on that. I understand that they...

Jun 2021
||
(0)
 Thank you  Helpful

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Director

Our host is pretty good about things, but I would like my team to have the access necessary to do...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our host is very receptive and ready to talk to us. We have quarterly meetings with their senior...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Having the option to use Community Connect EpicCare EMR is huge for us. We couldn't afford the...

Jun 2021
||
(0)
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Manager

Things are going well. Since we have gone live, I have gotten fewer phone calls from the nurses and...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the Community Connect model. When we have networking problems, we just talk to our hub...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

The only problem that I have had so far is with the integration between our cardiology module and...

Jun 2021
||
(0)
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 or  to see details.

Manager

Our charges depend on what was put into the contract. If something is in the contract, our hub...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

On the whole, our experience with the Community Connect system has been good. I feel some of the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Our host does a good job once they commit to follow through. The issue is getting them to make that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Our host’s delivery of new technology could improve. They need to be more nimble and have central...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Our host is really good about giving us access to their executives. An executive sits in a recurring...

Jun 2021
||
(0)
 Thank you  Helpful

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Director

We intend to sunset our Community Connect hosted partnership. We have very little autonomy to use...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the Community Connect model, there is a hub site that is essentially responsible for all the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My recommendation for other organizations is to be very explicit and to ask the hub site really...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do have contact with Epic. Epic usually contacts us, more or less. If I really wanted to, I could...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Community Connect EpicCare EMR is pretty good. There are some struggles with the inability to be...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the foreseeable future, Community Connect EpicCare EMR will absolutely be part of our long-term...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For us, the biggest improvement would be to implement changes more sporadically to the systems that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host's training for Community Connect EpicCare EMR was really good. The training was visually...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, employees who are new to the system have some trouble. Once they get the hang of it, the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The relationship with our host contact is very professional. Our contact is very personable and is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a good relationship with our host, and they help us a lot. Our host is very proactive. They...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Community Connect EpicCare EMR drives outcomes for us very well. I would highly recommend the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The upgrades coming from Epic aren't haveing much of an impact on the end users. The upgrades...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some improvement is needed in Epic's training. Epic sometimes does their training sessions once a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are regulated by HFAP, so that really helps with integration. If there is an update in the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can't physically afford to move forward with some of the new things that are offered by Epic....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everyone is really friendly to work with at our host site. They are very personable. They have been...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Being on the Community Connect system can be challenging because we can't always get enhancements...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our revenue cycle has the biggest backlog of tickets. We wanted to get the system's billing piece,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From a patient-care standpoint, Epic's EHR is well accepted as one of the better EHRs. We are a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Because we are an affiliate, our host site has often mandated things within the Epic system that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have many outstanding tickets for breaks and enhancements. Our host site doesn't necessarily have...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Like any relationship, we have had good and bad points with our host. They have a lot of resources...

May 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

Our host site can do maintenance, but they charge us for any additional things, and they outsource...

May 2021
||
(0)
 Thank you  Helpful

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CIO

The biggest benefit of the solution has been the access that it has given us to the resources of a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic could improve their reporting and analytics. We weren't set up with a way to help ourselves or...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor needs dedicated teams over different parts of their implementation process. That would...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The challenge with our setup is that it takes a long time to get things done. When we went live with...

May 2021
||
(0)
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Director

Our host organization doesn't have much of MyChart built out. We are limited by them; a lot of the...

May 2021
||
(0)
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VP/Other Executive

Overall, we are happy with the Community Connect EpicCare EMR platform. It is nice to have Epic...

May 2021
||
(0)
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VP/Other Executive

We haven't had any hiccups with the solution's recent upgrades. The solution integrates pretty well...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic is aware of some of the things that we are hoping will get better, and we are working on those...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We would like our host site to make sure that they have the necessary resources committed to the...

May 2021
||
(0)
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Analyst/Coordinator

The product would have better value if there was more transparency about which areas have cost...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our host is in contact with us frequently. We have a good channel of communication.

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

If we were to select a system again, we would have done it on our own knowing what we know now....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We share the Epic system with our host organization. Overall, our experience has not been ideal. We...

May 2021
||
(0)
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Analyst/Coordinator

Epic keeps their promises half the time. We have been told that we can share different environments...

May 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The system required a very large learning curve. It probably took a good year or two to really...

May 2021
||
(0)
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Analyst/Coordinator

Our host supports our integration. I think that there could be more integration with clinical guidelines....

May 2021
||
(0)
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CEO/President

Overall, the solution is working well. We have some struggles with its limitations though. I have...

May 2021
||
(0)
 Thank you  Helpful

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CEO/President

Patients are easy to track as long as they stay in our system. We are able to customize the solution...

May 2021
||
(0)
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CEO/President

I have no complaints about our host's primary contact. There is always someone who we can reach out...

May 2021
||
(0)
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CEO/President

We would like to have a little more autonomy in making changes to our experience with this solution....

May 2021
||
(0)
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CEO/President

Epic's support is good. We know when the solution will be going down for upgrades. If we have a...

May 2021
||
(0)
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CEO/President

Epic is proactive. When there are upgrades or issues, they let us know right away.

May 2021
||
(0)
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Nurse

There are stumbling blocks if we want to move forward with an integration. The whole project intake...

May 2021
||
(0)
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Nurse

Our host really needs to improve our pain points. But those pain points have been around for a...

May 2021
||
(0)
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CEO/President

Some service tickets wind up not getting resolved in a timely manner because there is always either...

May 2021
||
(0)
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CEO/President

My number one frustration is that onboarding is a very convoluted, difficult process. I used to joke...

May 2021
||
(0)
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CEO/President

A positive thing that has happened as a result of the pandemic is we no longer have to send staff or...

May 2021
||
(0)
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 or  to see details.

CEO/President

The real challenge with training is all my staff come back from the training and say that they do...

May 2021
||
(0)
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CEO/President

I have physicians who fly through the product, and I have physicians who struggle through it. I also...

May 2021
||
(0)
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CEO/President

Unfortunately, executive involvement is where Epic has declined. It used to be that we felt like we...

May 2021
||
(0)
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CEO/President

The dashboard reporting is really good. The only challenge is that it seems like every time there is...

May 2021
||
(0)
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CEO/President

The Community Connect implementation was really good because our host dedicated a lot of resources...

May 2021
||
(0)
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 or  to see details.

CMIO

From a functionality standpoint, one thing we had no clue about when we started working with Epic...

May 2021
||
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CMIO

Our Epic host has made some important improvements to the support that they are offering.

May 2021
||
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CMIO

Our inability to influence the Community Connect EpicCare EMR build with our host has led us to...

May 2021
||
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CMIO

CareConnect has not worked out well for us. Our host really didn't understand what the CareConnect...

May 2021
||
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Director

I do not think Epic nickel-and-dimes. We pay for what we get. Epic is responsive. They have the best...

May 2021
||
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Director

We use Epic, but then we have integration with a lot of other entities that we utilize. We have...

May 2021
||
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Director

Sometimes, when there is a change, we have a few staff members that do not like it. I get a response...

May 2021
||
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Director

Epic focuses on patient safety. We have come full circle with some of the alerts that are available...

May 2021
||
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VP/Other Executive

Epic's platform is very good. I haven't found any limitations. We like Epic's tools, but we do have...

Apr 2021
||
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VP/Other Executive

Some of our biggest challenges are with the degree of autonomy that we have because it has dropped...

Apr 2021
||
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VP/Other Executive

The implementation was done virtually the majority of the time, so we used implementation robots....

Apr 2021
||
(0)
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VP/Other Executive

Community Connect EpicCare EMR is extremely expensive. We aren't making more money because we have...

Apr 2021
||
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Manager

Epic does quarterly upgrades rather than biannual upgrades. Quarterly upgrades are much better...

Mar 2021
||
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Manager

With Epic's upgrades, sometimes we don't get provided with the information we need, or we don't...

Mar 2021
||
(0)
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Manager

We are doing well with interfacing. We have some ways to improve, but sometimes things are on us...

Mar 2021
||
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Manager

If I need a report through Community Connect EpicCare EMR, the system reports to me or our customers...

Mar 2021
||
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Manager

It would be great if we could raise our satisfaction with Epic. But it wouldn't be horrible to stay...

Mar 2021
||
(0)
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Director

We have a good relationship. The vendor is pretty much open to things and helps us out, so I...

Mar 2021
||
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Director

If I had the choice and could do things solely by myself, I would probably try to get the system...

Mar 2021
||
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Director

There are pros and cons, so if we have a good partner, we have a good relationship. The difficulty...

Mar 2021
||
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Physician

With the most recent update, I would have liked to have seen a little more direct help with getting...

Feb 2021
||
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Physician

With Epic as a whole, the interoperability doesn't always work with the different versions. Other...

Feb 2021
||
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Physician

When there are problems, our tech people are on hold on the phone for an average of 30 minutes. That...

Feb 2021
||
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Physician

I am quite certain the system is part of our long-term plan. I would buy the system again. Epic is...

Feb 2021
||
(0)
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CEO/President

I am absolutely convinced that getting Community Connect EpicCare EMR has saved lives and improved...

Feb 2021
||
(0)
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CEO/President

Epic absolutely supports our integration and interoperability goals. Before, our facilities were on...

Feb 2021
||
(0)
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CEO/President

Our host site had simultaneous engagements. That severely limited their ability to bring staff...

Feb 2021
||
(0)
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Analyst/Coordinator

Epic could come up with a better idea for pricing. If they would do a larger bundle, I would like...

Feb 2021
||
(0)
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Analyst/Coordinator

Implementation and upgrades in the EMR are hard because we are the support for it, to an extent. And...

Feb 2021
||
(0)
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Analyst/Coordinator

Our integration is focused more on our larger healthcare organization than Epic itself. Anything we...

Feb 2021
||
(0)
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Analyst/Coordinator

The quality of support could be better, but that is more toward the organization we have to go...

Feb 2021
||
(0)
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Analyst/Coordinator

I would recommend Community Connect EpicCare EMR any day. Despite its flaws, it is the most...

Feb 2021
||
(0)
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Analyst/Coordinator

There are a lot of barriers we have to jump through in order to get things done in the solution...

Feb 2021
||
(0)
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Manager

Given the choice, I would buy Community Connect EpicCare EMR again, but I would do a little bit more...

Jan 2021
||
(0)
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Manager

Once we made our feelings known, Epic became more responsive, and we were able to get the outcomes...

Jan 2021
||
(0)
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Manager

We would like the EMR to be part of our long-term plans. We are in constant talk with Epic and our...

Jan 2021
||
(0)
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Manager

The product's ease of use isn't great. Everybody's screen is different, so the information that I...

Jan 2021
||
(0)
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CEO/President

We came off our previous platform for the hospital and system for the clinics, so getting a platform...

Dec 2020
||
(0)
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CEO/President

I am hoping the technology is going to evolve into better help desk support. We have hit a few a...

Dec 2020
||
(0)
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CEO/President

When it comes to the quality of ongoing support, I think people like us who have had the guts to...

Dec 2020
||
(0)
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CEO/President

The Community Connect software used to be stuck under our host’s senior IT leadership, and I guess...

Dec 2020
||
(0)
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VP/Other Executive

We will be moving away from Community Connect to contracting directly with Epic in the coming...

Dec 2020
||
(0)
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Analyst/Coordinator

The technology is great. Epic's system can do a lot. We don't have a lot of contact with Epic. When...

Oct 2020
||
(0)
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Analyst/Coordinator

The Community Connect model is pretty good. We have never been able to afford Epic's system on our...

Oct 2020
||
(0)
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Analyst/Coordinator

A pro of the Community Connect model is that we can get a really good EMR for a lot cheaper than if...

Oct 2020
||
(0)
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Manager

Our host doesn't ask the providers what they want, what they like and don't like, and how the...

Oct 2020
||
(0)
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Manager

The ROI is excellent. We have one price. We used to have to call doctors' offices and hospitals to...

Oct 2020
||
(0)
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Director

The vendor is good at supporting us. I don't have any complaints. We have encountered people in the...

Sep 2020
||
(0)
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Director

We get our money's worth, but for me, it is hard to differentiate between Epic and our host site. We...

Sep 2020
||
(0)
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Director

The vendor has been great at supporting us during the COVID-19 crisis. We haven't asked much of the...

Sep 2020
||
(0)
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Director

Eventually, we would like to be on our own, but I don't know when that will be. For now, the product...

Sep 2020
||
(0)
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Director

The vendor keeps their promises. There are certain circumstances where we have had some difficulties...

Sep 2020
||
(0)
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Director

The vendor is really good about not charging for every little thing. They work with us on cost.

Sep 2020
||
(0)
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Director

The system does a great job of supporting our integration and interoperability goals. We have...

Sep 2020
||
(0)
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Director

We had the option to do upgrades on a quarterly basis, but our host site and we opted out of that. I...

Sep 2020
||
(0)
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Director

Our host site is not the one who provides us with new technology. We share the same environment. The...

Sep 2020
||
(0)
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VP/Other Executive

During the COVID-19 crisis, Epic helped us to quickly get video visits and audio visits. Epic gave...

Sep 2020
||
(0)
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VP/Other Executive

Our host site keeps all of their promises. We have a great customer relationship manager that works...

Sep 2020
||
(0)
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VP/Other Executive

The upgrades are all so different, but I think they have gone well. I just think that we need more...

Sep 2020
||
(0)
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VP/Other Executive

There are always things that could be better, but we obviously are able to get through our daily...

Sep 2020
||
(0)
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VP/Other Executive

I don’t know that we have ongoing support, but things could be better. Our host site is trying to...

Sep 2020
||
(0)
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VP/Other Executive

I would likely recommend the Community Connect program through our host site. Things have gone...

Sep 2020
||
(0)
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Manager

Our host is a very large company, and we are very little. I can make a decision on the spot, whereas...

Sep 2020
||
(0)
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Manager

Some implementations that we have done with Epic have been awesome, but there were some teams that I...

Sep 2020
||
(0)
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Manager

We are a little different in that we don’t have the same equipment that our host normally uses. But...

Sep 2020
||
(0)
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Manager

I would tell our host that how they deliver the Epic product needs to be changed. I would like them...

Sep 2020
||
(0)
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CCO

The vendor keeps most of their promises, but it would be a stretch to say the vendor keeps all of...

Sep 2020
||
(0)
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CCO

We have an excellent account representative assigned to us. Our account representative is super...

Sep 2020
||
(0)
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Manager

When we moved to Epic, we did a virtual implementation because of COVID-19, and it was horrible. I...

Sep 2020
||
(0)
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Manager

I think the EMR works as designed. We have moved completely to Epic, so we are a completely...

Sep 2020
||
(0)
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Manager

The training from Epic was so high level that it really was not useful. I think for people on the...

Sep 2020
||
(0)
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Manager

I think we got a great deal on Epic. We had a monetary incentive to go live with Epic, so we went...

Sep 2020
||
(0)
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Manager

I think the lack of functionality is all related to our build. Anything that is lacking in the...

Sep 2020
||
(0)
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CEO/President

I would give our Community Connect partner an A for supporting us through the COVID-19 crisis. Our...

Sep 2020
||
(0)
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CEO/President

Things with Community Connect EpicCare EMR have gotten progressively better. A lot of that is...

Sep 2020
||
(0)
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CEO/President

My Epic BFF and another individual are on calls with us and are really receptive. I haven't had any...

Sep 2020
||
(0)
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CEO/President

There is still enough frustration amongst some of our doctors that would like to see the Community...

Sep 2020
||
(0)
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CEO/President

I like to see what is next at Epic's user group meeting. I also like to hook up with some of the...

Sep 2020
||
(0)
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Analyst/Coordinator

The support during the COVID-19 crisis has been tremendous. Our Community Connect sites have come...

Sep 2020
||
(0)
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Analyst/Coordinator

I would probably not buy Epic's system again. Since the training was launched, it hasn't been all...

Sep 2020
||
(0)
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Analyst/Coordinator

I wish the system's ease of use were better. I see potential in Epic's system, but there is always...

Sep 2020
||
(0)
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CEO/President

I don't personally use the system, but based on what I hear from the providers, the system provides...

Sep 2020
||
(0)
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CEO/President

The system works very well, and we are happy with the product. I believe the vendor keeps their...

Sep 2020
||
(0)
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CEO/President

With Community Connect EpicCare EMR, there are different needs related to follow-up care from the...

Sep 2020
||
(0)
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CEO/President

The system is quick. It is easy to understand the information that is available at our fingertips...

Sep 2020
||
(0)
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CEO/President

There are a lot of new initiatives and ongoing trainings. I would say Community Connect EpicCare EMR...

Sep 2020
||
(0)
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CEO/President

The product is probably working as designed, but I wouldn't give it the highest score. That may be...

Sep 2020
||
(0)
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CEO/President

Given my experience at other hospitals, I would say Epic's software would always be my first choice....

Sep 2020
||
(0)
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Physician

In terms of Epic's support during COVID-19, they did add a certain sheet, but it became useless. It...

Sep 2020
||
(0)
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Physician

I wouldn't say that our host site keeps all their promises. I have never talked directly to Epic....

Sep 2020
||
(0)
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Physician

The training was set up for our host site and didn't seem to apply to our practice very much. We...

Sep 2020
||
(0)
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Physician

I would give a high rating for integration because that is the whole point of why we have the...

Sep 2020
||
(0)
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Physician

The product is a beast, and it isn't the smartest beast. We can't manipulate things to work in the...

Sep 2020
||
(0)
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Physician

We keep having to work from the point of view of what the Epic software can do rather than the point...

Sep 2020
||
(0)
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Physician

We have access to Epic's support through our Community Connect host, but our host wants us to fill...

Sep 2020
||
(0)
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Analyst/Coordinator

Epic trains the trainers, and then the trainers train the whole organization, and we do the ongoing...

Sep 2020
||
(0)
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Analyst/Coordinator

One of the things our providers struggle with is medication reconciliation on the inpatient side. No...

Sep 2020
||
(0)
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Analyst/Coordinator

For the Community Connect platform, our host has a care tech team, and sometimes that is not the...

Sep 2020
||
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CEO/President

I would say that we don't have the level of autonomy that we expected. I don't know whether that is...

Sep 2020
||
(0)
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CEO/President

When I first got here, one of the complaints was that getting new user access was quite an ordeal...

Sep 2020
||
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CEO/President

New user access is one thing, but the host could work on improving the process for someone who...

Sep 2020