Community Connect EpicCare EMR Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:26:54 AM and Model.EvProductId = 76719

Commentary Summary

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User Commentary

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Manager

Other Observations & Comments

Our host is a very large company, and we are very little. I can make a decision on the spot, whereas...

Sep 2020
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Manager

Lessons Learned

Some implementations that we have done with Epic have been awesome, but there were some teams that I...

Sep 2020
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Manager

Interfacing and Integration

We are a little different in that we don’t have the same equipment that our host normally uses. But...

Sep 2020
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Manager

Lessons Learned

I would tell our host that how they deliver the Epic product needs to be changed. I would like them...

Sep 2020
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CCO

Service and Support

The vendor keeps most of their promises, but it would be a stretch to say the vendor keeps all of...

Sep 2020
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CCO

Relationship

We have an excellent account representative assigned to us. Our account representative is super...

Sep 2020
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Manager

Other Observations & Comments

When we moved to Epic, we did a virtual implementation because of COVID-19, and it was horrible. I...

Sep 2020
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Manager

Interfacing and Integration

I think the EMR works as designed. We have moved completely to Epic, so we are a completely...

Sep 2020
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Manager

Implementation and Training

The training from Epic was so high level that it really was not useful. I think for people on the...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I think we got a great deal on Epic. We had a monetary incentive to go live with Epic, so we went...

Sep 2020
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Manager

Future Outlook

I think the lack of functionality is all related to our build. Anything that is lacking in the...

Sep 2020
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CEO/President

Service and Support

I would give our Community Connect partner an A for supporting us through the COVID-19 crisis. Our...

Sep 2020
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CEO/President

Relationship

Things with Community Connect EpicCare EMR have gotten progressively better. A lot of that is...

Sep 2020
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CEO/President

Service and Support

My Epic BFF and another individual are on calls with us and are really receptive. I haven't had any...

Sep 2020
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CEO/President

Functionality and Upgrades

There is still enough frustration amongst some of our doctors that would like to see the Community...

Sep 2020
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CEO/President

Other Observations & Comments

I like to see what is next at Epic's user group meeting. I also like to hook up with some of the...

Sep 2020
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Analyst/Coordinator

Service and Support

The support during the COVID-19 crisis has been tremendous. Our Community Connect sites have come...

Sep 2020
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Analyst/Coordinator

Implementation and Training

I would probably not buy Epic's system again. Since the training was launched, it hasn't been all...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I wish the system's ease of use were better. I see potential in Epic's system, but there is always...

Sep 2020
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CEO/President

Functionality and Upgrades

I don't personally use the system, but based on what I hear from the providers, the system provides...

Sep 2020
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CEO/President

Functionality and Upgrades

The system works very well, and we are happy with the product. I believe the vendor keeps their...

Sep 2020
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CEO/President

Functionality and Upgrades

With Community Connect EpicCare EMR, there are different needs related to follow-up care from the...

Sep 2020
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CEO/President

Functionality and Upgrades

The system is quick. It is easy to understand the information that is available at our fingertips...

Sep 2020
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CEO/President

Service and Support

There are a lot of new initiatives and ongoing trainings. I would say Community Connect EpicCare EMR...

Sep 2020
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CEO/President

Functionality and Upgrades

The product is probably working as designed, but I wouldn't give it the highest score. That may be...

Sep 2020
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CEO/President

ROI / Cost (care and feeding)

Given my experience at other hospitals, I would say Epic's software would always be my first choice....

Sep 2020
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Physician

Service and Support

In terms of Epic's support during COVID-19, they did add a certain sheet, but it became useless. It...

Sep 2020
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Physician

Relationship

I wouldn't say that our host site keeps all their promises. I have never talked directly to Epic....

Sep 2020
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Physician

Implementation and Training

The training was set up for our host site and didn't seem to apply to our practice very much. We...

Sep 2020
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Physician

Interfacing and Integration

I would give a high rating for integration because that is the whole point of why we have the...

Sep 2020
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Physician

Technology

The product is a beast, and it isn't the smartest beast. We can't manipulate things to work in the...

Sep 2020
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Physician

Technology

We keep having to work from the point of view of what the Epic software can do rather than the point...

Sep 2020
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Physician

Service and Support

We have access to Epic's support through our Community Connect host, but our host wants us to fill...

Sep 2020
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Analyst/Coordinator

Lessons Learned

Epic trains the trainers, and then the trainers train the whole organization, and we do the ongoing...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

One of the things our providers struggle with is medication reconciliation on the inpatient side. No...

Sep 2020
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Analyst/Coordinator

Service and Support

For the Community Connect platform, our host has a care tech team, and sometimes that is not the...

Sep 2020
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CEO/President

Service and Support

I would say that we don't have the level of autonomy that we expected. I don't know whether that is...

Sep 2020
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CEO/President

Service and Support

When I first got here, one of the complaints was that getting new user access was quite an ordeal...

Sep 2020
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CEO/President

Functionality and Upgrades

New user access is one thing, but the host could work on improving the process for someone who...

Sep 2020
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CEO/President

Functionality and Upgrades

I hear that most of our host's hospitals are large PPS hospitals, whereas we are a critical access...

Sep 2020
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CEO/President

Functionality and Upgrades

In terms of the Epic product, our folks are very pleased. The feedback that I have gotten is that...

Sep 2020
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CEO/President

Service and Support

I hear the most complaints from our stakeholders about the host side. We don't feel like the host is...

Sep 2020
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CEO/President

Functionality and Upgrades

If somebody hasn't logged in or changed his or her password for the last year, there is a hard...

Sep 2020
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CEO/President

Service and Support

Epic keeps all of their promises. It always takes longer than when we want those promises to be...

Sep 2020
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CEO/President

ROI / Cost (care and feeding)

Epic avoids charging for every little thing. It has to be a fairly big interface change for us to...

Sep 2020
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CEO/President

Functionality and Upgrades

I would give the vendor the highest score for the product working as promoted. The solution's...

Sep 2020
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CEO/President

Functionality and Upgrades

I would recommend Epic's system. Overall, it does function well. The new technology does meet our...

Sep 2020
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CEO/President

Service and Support

When it comes to the effectiveness of ongoing support, our staff members are sometimes left on the...

Sep 2020
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CEO/President

Interfacing and Integration

I am not directly involved with Epic since we get things from the larger health system that is our...

Sep 2020
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CEO/President

Future Outlook

I would say Epic keeps their promises. For the most part, Epic avoids charging for every little...

Sep 2020
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CEO/President

Functionality and Upgrades

The process of getting upgrades has greatly improved in the last year. We have gotten the quarterly...

Sep 2020
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CEO/President

Implementation and Training

Initial training and ongoing training are not problems. We have very quick access to Epic trainers...

Sep 2020
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Director

Service and Support

There are areas where our host is extraordinarily responsive, proactive, and hard working. They have...

Sep 2020
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Director

Other Observations & Comments

There have been times when things with Epic have been very challenging. There are limitations as to...

Sep 2020
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Director

Functionality and Upgrades

Epic has a great system, and we would buy it again from our host. However, we would implement it...

Sep 2020
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Manager

Functionality and Upgrades

Our end users find the system to be very easy to use. I don’t think people are confused. I think we...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would say that Epic doesn't avoid charging for every little thing. Every additional module, either...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

Because I have used a couple of other systems, I think that Epic's system is light-years ahead of...

Sep 2020
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Manager

Functionality and Upgrades

Our initial experience with the Epic system has been challenging because of the unique nature of our...

Sep 2020
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Manager

Lessons Learned

A lot of things make sense with the Epic product, and I have a sneaking suspicion that the system...

Sep 2020
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Manager

Functionality and Upgrades

I was really impressed with the vendor's delivery of new technology that meets our needs. Originally...

Sep 2020
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Manager

Relationship

I would give the vendor a high rating for executive involvement. I have known them for a number of...

Sep 2020
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Manager

Functionality and Upgrades

The vendor has kept their promises. Some promises are fulfilled much more quickly than others. I...

Sep 2020
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Manager

ROI / Cost (care and feeding)

We don't feel nickel-and-dimed by the vendor. I have been doing this for a long time, so when I hear...

Sep 2020
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Manager

Implementation and Training

The training was really good. We will see what our next go-live looks like. Back in the day, a few...

Sep 2020
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Analyst/Coordinator

Implementation and Training

Communication is really the key with our implementation services. Our affiliate site owns the EMR,...

Sep 2020
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CIO

Other Observations & Comments

Overall, the EpicCare EMR is good. The Community Connect model is good for mid-sized to smaller Epic...

Sep 2020
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Director

Functionality and Upgrades

We have had a few minor issues with access for different roles and things like that. In our work...

Sep 2020
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Director

Functionality and Upgrades

A change we would like to see is the ability to grant access to people. We have to be able to build...

Sep 2020
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Director

Service and Support

Our primary contact is very responsive and always on the ball. Usually, that person will go to bat...

Sep 2020
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Director

Service and Support

The responsiveness can be slow at times. Based on what we hear from our business office, getting an...

Sep 2020
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Director

Implementation and Training

The reporting and analytics have gotten a lot better. Epic is just more responsive and understanding...

Sep 2020
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Director

Functionality and Upgrades

A lot of the ease of use depends on the provider side. The system is so large and robust that our...

Sep 2020
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Director

Functionality and Upgrades

There are a few things that we are struggling with right now that I am trying to figure out. I am...

Sep 2020
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Director

ROI / Cost (care and feeding)

We get our bang for our buck. The system has really helped with a lot of things. I have recommended...

Sep 2020
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Manager

Interfacing and Integration

The biggest reasons we are on the Community Connect system are interoperability and integration....

Aug 2020
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Manager

Service and Support

In general, things with Epic are good. They have their ups and downs in customer service, and...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Our Community Connect host is essentially running their own business, and they need to change the...

Aug 2020
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Manager

Relationship

I am not happy with some of the vendors that our host picks for the third parties. I don't think...

Aug 2020
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Manager

Implementation and Training

Something that is a big pain with Community Connect is the enhancement request process, which is...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I have worked with multiple EMR vendors. There are always end users who will say there have been...

Aug 2020
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Analyst/Coordinator

Implementation and Training

Epic could improve their dissemination of information. It could be more timely and complete....

Aug 2020
 Helpful