Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
Want to see full details?
User Commentary
Manager
Functionality and Upgrades
Given the choice, I would buy Community Connect EpicCare EMR again, but I would do a little bit more...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Once we made our feelings known, Epic became more responsive, and we were able to get the outcomes...
Login or Create an Account to see details.
Manager
Future Outlook
We would like the EMR to be part of our long-term plans. We are in constant talk with Epic and our...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product's ease of use isn't great. Everybody's screen is different, so the information that I...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
We came off our previous platform for the hospital and system for the clinics, so getting a platform...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
I am hoping the technology is going to evolve into better help desk support. We have hit a few a...
Login or Create an Account to see details.
CEO/President
Lessons Learned
When it comes to the quality of ongoing support, I think people like us who have had the guts to...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
The Community Connect software used to be stuck under our host’s senior IT leadership, and I guess...
Login or Create an Account to see details.
VP/Other Executive
Future Outlook
We will be moving away from Community Connect to contracting directly with Epic in the coming...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The technology is great. Epic's system can do a lot. We don't have a lot of contact with Epic. When...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The Community Connect model is pretty good. We have never been able to afford Epic's system on our...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
A pro of the Community Connect model is that we can get a really good EMR for a lot cheaper than if...
Login or Create an Account to see details.
Manager
Service and Support
Our host doesn't ask the providers what they want, what they like and don't like, and how the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The ROI is excellent. We have one price. We used to have to call doctors' offices and hospitals to...
Login or Create an Account to see details.
Director
Relationship
The vendor is good at supporting us. I don't have any complaints. We have encountered people in the...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We get our money's worth, but for me, it is hard to differentiate between Epic and our host site. We...
Login or Create an Account to see details.
Director
Service and Support
The vendor has been great at supporting us during the COVID-19 crisis. We haven't asked much of the...
Login or Create an Account to see details.
Director
Future Outlook
Eventually, we would like to be on our own, but I don't know when that will be. For now, the product...
Login or Create an Account to see details.
Director
Relationship
The vendor keeps their promises. There are certain circumstances where we have had some difficulties...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The vendor is really good about not charging for every little thing. They work with us on cost.
Login or Create an Account to see details.
Director
Interfacing and Integration
The system does a great job of supporting our integration and interoperability goals. We have...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We had the option to do upgrades on a quarterly basis, but our host site and we opted out of that. I...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Our host site is not the one who provides us with new technology. We share the same environment. The...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
During the COVID-19 crisis, Epic helped us to quickly get video visits and audio visits. Epic gave...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Our host site keeps all of their promises. We have a great customer relationship manager that works...
Login or Create an Account to see details.
VP/Other Executive
Implementation and Training
The upgrades are all so different, but I think they have gone well. I just think that we need more...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
There are always things that could be better, but we obviously are able to get through our daily...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
I don’t know that we have ongoing support, but things could be better. Our host site is trying to...
Login or Create an Account to see details.
VP/Other Executive
Lessons Learned
I would likely recommend the Community Connect program through our host site. Things have gone...
Login or Create an Account to see details.
Manager
Other Observations & Comments
Our host is a very large company, and we are very little. I can make a decision on the spot, whereas...
Login or Create an Account to see details.
Manager
Lessons Learned
Some implementations that we have done with Epic have been awesome, but there were some teams that I...
Login or Create an Account to see details.
Manager
Interfacing and Integration
We are a little different in that we don’t have the same equipment that our host normally uses. But...
Login or Create an Account to see details.
Manager
Lessons Learned
I would tell our host that how they deliver the Epic product needs to be changed. I would like them...
Login or Create an Account to see details.
CCO
Service and Support
The vendor keeps most of their promises, but it would be a stretch to say the vendor keeps all of...
Login or Create an Account to see details.
CCO
Relationship
We have an excellent account representative assigned to us. Our account representative is super...
Login or Create an Account to see details.
Manager
Other Observations & Comments
When we moved to Epic, we did a virtual implementation because of COVID-19, and it was horrible. I...
Login or Create an Account to see details.
Manager
Interfacing and Integration
I think the EMR works as designed. We have moved completely to Epic, so we are a completely...
Login or Create an Account to see details.
Manager
Implementation and Training
The training from Epic was so high level that it really was not useful. I think for people on the...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
I think we got a great deal on Epic. We had a monetary incentive to go live with Epic, so we went...
Login or Create an Account to see details.
Manager
Future Outlook
I think the lack of functionality is all related to our build. Anything that is lacking in the...
Login or Create an Account to see details.
CEO/President
Service and Support
I would give our Community Connect partner an A for supporting us through the COVID-19 crisis. Our...
Login or Create an Account to see details.
CEO/President
Relationship
Things with Community Connect EpicCare EMR have gotten progressively better. A lot of that is...
Login or Create an Account to see details.
CEO/President
Service and Support
My Epic BFF and another individual are on calls with us and are really receptive. I haven't had any...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
There is still enough frustration amongst some of our doctors that would like to see the Community...
Login or Create an Account to see details.
CEO/President
Other Observations & Comments
I like to see what is next at Epic's user group meeting. I also like to hook up with some of the...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The support during the COVID-19 crisis has been tremendous. Our Community Connect sites have come...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
I would probably not buy Epic's system again. Since the training was launched, it hasn't been all...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I wish the system's ease of use were better. I see potential in Epic's system, but there is always...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
I don't personally use the system, but based on what I hear from the providers, the system provides...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The system works very well, and we are happy with the product. I believe the vendor keeps their...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
With Community Connect EpicCare EMR, there are different needs related to follow-up care from the...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The system is quick. It is easy to understand the information that is available at our fingertips...
Login or Create an Account to see details.
CEO/President
Service and Support
There are a lot of new initiatives and ongoing trainings. I would say Community Connect EpicCare EMR...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The product is probably working as designed, but I wouldn't give it the highest score. That may be...
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
Given my experience at other hospitals, I would say Epic's software would always be my first choice....
Login or Create an Account to see details.
Physician
Service and Support
In terms of Epic's support during COVID-19, they did add a certain sheet, but it became useless. It...
Login or Create an Account to see details.
Physician
Relationship
I wouldn't say that our host site keeps all their promises. I have never talked directly to Epic....
Login or Create an Account to see details.
Physician
Implementation and Training
The training was set up for our host site and didn't seem to apply to our practice very much. We...
Login or Create an Account to see details.
Physician
Interfacing and Integration
I would give a high rating for integration because that is the whole point of why we have the...
Login or Create an Account to see details.
Physician
Technology
The product is a beast, and it isn't the smartest beast. We can't manipulate things to work in the...
Login or Create an Account to see details.
Physician
Technology
We keep having to work from the point of view of what the Epic software can do rather than the point...
Login or Create an Account to see details.
Physician
Service and Support
We have access to Epic's support through our Community Connect host, but our host wants us to fill...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
Epic trains the trainers, and then the trainers train the whole organization, and we do the ongoing...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
One of the things our providers struggle with is medication reconciliation on the inpatient side. No...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
For the Community Connect platform, our host has a care tech team, and sometimes that is not the...
Login or Create an Account to see details.
CEO/President
Service and Support
I would say that we don't have the level of autonomy that we expected. I don't know whether that is...
Login or Create an Account to see details.
CEO/President
Service and Support
When I first got here, one of the complaints was that getting new user access was quite an ordeal...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
New user access is one thing, but the host could work on improving the process for someone who...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
I hear that most of our host's hospitals are large PPS hospitals, whereas we are a critical access...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
In terms of the Epic product, our folks are very pleased. The feedback that I have gotten is that...
Login or Create an Account to see details.
CEO/President
Service and Support
I hear the most complaints from our stakeholders about the host side. We don't feel like the host is...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
If somebody hasn't logged in or changed his or her password for the last year, there is a hard...
Login or Create an Account to see details.
CEO/President
Service and Support
Epic keeps all of their promises. It always takes longer than when we want those promises to be...
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
Epic avoids charging for every little thing. It has to be a fairly big interface change for us to...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
I would give the vendor the highest score for the product working as promoted. The solution's...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
I would recommend Epic's system. Overall, it does function well. The new technology does meet our...
Login or Create an Account to see details.
CEO/President
Service and Support
When it comes to the effectiveness of ongoing support, our staff members are sometimes left on the...
Login or Create an Account to see details.
CEO/President
Interfacing and Integration
I am not directly involved with Epic since we get things from the larger health system that is our...
Login or Create an Account to see details.
CEO/President
Future Outlook
I would say Epic keeps their promises. For the most part, Epic avoids charging for every little...
Login or Create an Account to see details.
CEO/President
Functionality and Upgrades
The process of getting upgrades has greatly improved in the last year. We have gotten the quarterly...
Login or Create an Account to see details.
CEO/President
Implementation and Training
Initial training and ongoing training are not problems. We have very quick access to Epic trainers...
Login or Create an Account to see details.
Director
Service and Support
There are areas where our host is extraordinarily responsive, proactive, and hard working. They have...
Login or Create an Account to see details.
Director
Other Observations & Comments
There have been times when things with Epic have been very challenging. There are limitations as to...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic has a great system, and we would buy it again from our host. However, we would implement it...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Our end users find the system to be very easy to use. I don’t think people are confused. I think we...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
I would say that Epic doesn't avoid charging for every little thing. Every additional module, either...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Because I have used a couple of other systems, I think that Epic's system is light-years ahead of...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Our initial experience with the Epic system has been challenging because of the unique nature of our...
Login or Create an Account to see details.
Manager
Lessons Learned
A lot of things make sense with the Epic product, and I have a sneaking suspicion that the system...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I was really impressed with the vendor's delivery of new technology that meets our needs. Originally...
Login or Create an Account to see details.
Manager
Relationship
I would give the vendor a high rating for executive involvement. I have known them for a number of...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor has kept their promises. Some promises are fulfilled much more quickly than others. I...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We don't feel nickel-and-dimed by the vendor. I have been doing this for a long time, so when I hear...
Login or Create an Account to see details.
Manager
Implementation and Training
The training was really good. We will see what our next go-live looks like. Back in the day, a few...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
Communication is really the key with our implementation services. Our affiliate site owns the EMR,...
Login or Create an Account to see details.
CIO
Other Observations & Comments
Overall, the EpicCare EMR is good. The Community Connect model is good for mid-sized to smaller Epic...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We have had a few minor issues with access for different roles and things like that. In our work...
Login or Create an Account to see details.
Director
Functionality and Upgrades
A change we would like to see is the ability to grant access to people. We have to be able to build...
Login or Create an Account to see details.
Director
Service and Support
Our primary contact is very responsive and always on the ball. Usually, that person will go to bat...
Login or Create an Account to see details.
Director
Service and Support
The responsiveness can be slow at times. Based on what we hear from our business office, getting an...
Login or Create an Account to see details.
Director
Implementation and Training
The reporting and analytics have gotten a lot better. Epic is just more responsive and understanding...
Login or Create an Account to see details.
Director
Functionality and Upgrades
A lot of the ease of use depends on the provider side. The system is so large and robust that our...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are a few things that we are struggling with right now that I am trying to figure out. I am...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We get our bang for our buck. The system has really helped with a lot of things. I have recommended...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The biggest reasons we are on the Community Connect system are interoperability and integration....
Login or Create an Account to see details.
Manager
Service and Support
In general, things with Epic are good. They have their ups and downs in customer service, and...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Our Community Connect host is essentially running their own business, and they need to change the...
Login or Create an Account to see details.
Manager
Relationship
I am not happy with some of the vendors that our host picks for the third parties. I don't think...
Login or Create an Account to see details.
Manager
Implementation and Training
Something that is a big pain with Community Connect is the enhancement request process, which is...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I have worked with multiple EMR vendors. There are always end users who will say there have been...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
Epic could improve their dissemination of information. It could be more timely and complete....
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Our host site's ongoing support is not great. Our host site has a few different areas for putting in...
Login or Create an Account to see details.
Nurse
Implementation and Training
Part of what is making me less satisfied with the training is that a lot of the modules have become...
Login or Create an Account to see details.
Nurse
Functionality and Upgrades
There are a lot of really good things about the system. There are some things we wish we could have...
Login or Create an Account to see details.
Nurse
Technology
Epic is good at delivering new technology that meets our needs. I totally understand why we don't...
Login or Create an Account to see details.
CEO/President
Interfacing and Integration
Epic's system is a great product and is the Cadillac of EMRs. We went with the Community Connect...
Login or Create an Account to see details.
CEO/President
Service and Support
I still stand by the product, but the support we get is awful. We don't get questions answered, the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
In our long-term care and assisted living area, there are still things that could be enhanced that...
Login or Create an Account to see details.
Manager
Implementation and Training
Our host had a workflow process before our go-live, but we never really got through that process...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The pricing model for Community Connect EpicCare EMR is based on group pricing. Epic tries to price...
Login or Create an Account to see details.
Manager
Relationship
I would like to see more communication from Epic. We have a support mechanism right now that...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The system does well in supporting our integration goals. The system is better than what we have had...
Login or Create an Account to see details.
Manager
Future Outlook
We have some key frustrations right now, but they aren't major. We are obviously trying to improve...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
If someone asked me, I would say Epic doesn't nickel-and-dime us. But if someone asked our CEO, that...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
In terms of ease of use for end users, there are some cumbersome workflows. For example, we get...
Login or Create an Account to see details.
Manager
Service and Support
In terms of ongoing support, my account manager is literally always available to me if I have...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
Epic delivers a product that works for delivering patient care. We had good reference guides for the...
Login or Create an Account to see details.
Analyst/Coordinator
Interfacing and Integration
Epic will definitely do the job when it comes to interoperability. However, that is hard. Working...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
The solution is fairly good value. I would recommend it with the advice that people should consider...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
Our host site doesn’t really provide much at all in the way of ongoing training. They offload the...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
With new technology, most things that come out are really good. But they are slower to come out than...
Login or Create an Account to see details.
CIO
Win/Loss - Why they were selected (by current clients)
We are very satisfied with both the product and our host as a partner. However, we ultimately chose...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
There is nothing coming that would change our set up with the Community Connect platform. We may...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
We have encountered certainly minor issues and mistakes with our host, but there haven't been any...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
We definitely experience a certain amount of nickel-and-diming. I would like to clarify that it...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
As a general rule, I have found that Epic's solution is reasonably good for the general EHR tasks....
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The system is well built and user friendly, although sometimes the users don’t think so. That is to...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
We are not charged unless that is absolutely necessary. The host system has so many affiliates that...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
The system helps us with things like doing orders and putting things in place to help us streamline...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
Our program manager is awesome and is a good communicator; it is just nice to work with that person....
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
Because there is a large number of people working in the system, it is hard to get to every little...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
Epic's software, as a whole, is expensive. It is what it is, and if users want a quality program,...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
Epic could do a little better with our revenue cycle tools and processes. The difference between...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
We do have the level of system automation that we expected. We are very unique. We have a build, and...
Login or Create an Account to see details.
CIO
Relationship
Our host has been a great partner. They understand things, and we work well with them. They are sort...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The biggest thing with the Community Connect model is the dependency on patient portals. With the...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
Because of the demand for data analytics, there is never going to be enough data analytics resources...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
We partnered with our host to save money with what we are doing. Because we did share patients, we...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
We are compliant with Epic’s updates. They have very specific requirements, and we are within the...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The challenge with Epic for my size organization is it can be somewhat cost prohibitive. There have...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
We and our host are both so new to Epic, and we thought certain things were going to work out, but...
Login or Create an Account to see details.
CIO
ROI / Cost (care and feeding)
We have absolutely not been nickel-and-dimed. We have a contract, and that has been a huge benefit...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
The challenge we have is sometimes the information moves from Epic to our host and finally to us at...
Login or Create an Account to see details.
CIO
Implementation and Training
The host provided support during our initial implementation, and we coordinated our upgrades. But we...
Login or Create an Account to see details.
CIO
Interfacing and Integration
The system integrates pretty well because almost everything we have is from Epic. Our PACS and...
Login or Create an Account to see details.
CIO
Other Observations & Comments
Because we aren't in full control of the system, our end users probably hear us often saying that we...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
When we get new features out of our upgrades, we always see some new functionality. There was new...
Login or Create an Account to see details.
CIO
Lessons Learned
I would need to understand people's goals before recommending the Community Connect platform to...
Login or Create an Account to see details.
CIO
Implementation and Training
The implementation support was very good both from Epic and from our host. We are a standalone...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
There are inherent complexities in an EMR. Sometimes, we do hear complaints about ease of use and...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are headaches with Epic, but overall, we have been happy.
Login or Create an Account to see details.
Director
Service and Support
Our host is shorthanded on the Community Connect side with regard to the Epic team. Our host is the...
Login or Create an Account to see details.
Director
Service and Support
There is a certain piece of functionality we use that isn’t vital but helps in our operations, and...
Login or Create an Account to see details.
Director
Lessons Learned
Our Epic host needs more help. The people working there are good. Quality is not the issue; the...
Login or Create an Account to see details.
Director
Implementation and Training
There needs to be more time given in training. One day is not really reasonable. It would be great...
Login or Create an Account to see details.
Director
Interfacing and Integration
I am a little disappointed in the interfacing. We have a third-party system that we want to be...
Login or Create an Account to see details.
Director
Functionality and Upgrades
Epic is keeping up with or staying ahead of our needs. We haven’t had anything other than one...
Login or Create an Account to see details.
Director
Other Observations & Comments
I haven’t researched any other EMRs since we went live with Epic, but I do like that we are able to...
Login or Create an Account to see details.
Director
Lessons Learned
There is one promise our Epic host wasn’t able to keep. That was a thing that we were told was...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
With something of Epic's magnitude, it is fair to say that there have been some headaches along the...
Login or Create an Account to see details.
Analyst/Coordinator
Future Outlook
I am not aware of any intentions to change vendors and move away from Epic. We have all been in...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
If I were to go back and make the decision again, I would still go with the Community Connect model...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
A year ago, I would have said that I would prefer to have the system update annually and just deal...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Epic tells us what their system is going to do, and it does what it is supposed to do. Epic's system...
Login or Create an Account to see details.
Analyst/Coordinator
Interfacing and Integration
The interoperability that Epic has brought to the table is amazing and not just in terms of our host...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
We don't contact Epic directly. We have some folks at our host site who are quicker to respond than...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
Driving tangible outcomes with the system is probably more driven on our end. The functionality and...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
Our host site doesn't charge us for every little thing. At one point, we identified something as a...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
I would definitely recommend Epic and our host site as a Community Connect partner.
Login or Create an Account to see details.
Analyst/Coordinator
Future Outlook
Things with Epic could always be better. There is a report-building piece that slows down the system...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
The patient is definitely at the center of all things Epic, and that is what I appreciate the most...
Login or Create an Account to see details.
Director
Service and Support
We don’t have any complaints about the support we have received during the COVID-19 pandemic. The...
Login or Create an Account to see details.
Director
Implementation and Training
There is no ongoing training. That responsibility falls on the sites, and any new information comes...
Login or Create an Account to see details.
Director
Service and Support
Our host hospital is reactive. We support people for our environment. An organization that is...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We had an initial evaluation of several EMRs and their costs. Epic’s Community Connect program was...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
In terms of the Epic system's functionality and the clinical side, that covers our needs well. But...
Login or Create an Account to see details.
Manager
Implementation and Training
The product is part of our long-term plans. We are upgrading the servers and computers right now,...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don't think the system functions the way it was presented to the physicians. In an office setting,...
Login or Create an Account to see details.
Manager
Service and Support
When Epic upgrades the product, they should tell us what that might affect. When my employees come...
Login or Create an Account to see details.
Manager
Service and Support
I have been trying to get a report for one of our providers for months. The vendor keeps telling me...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
We are absolutely not getting our money's worth. I would tell other physician offices looking at the...
Login or Create an Account to see details.
Manager
Future Outlook
Once the upgrades are done, I am going to push for the vendor to bring someone here. I haven't done...
Login or Create an Account to see details.
Manager
Implementation and Training
I personally don't like the system. We have to do everything through a ticketing system and play...
Login or Create an Account to see details.
Manager
Service and Support
When I put in a request for something, nobody really addresses my question. When the request is for...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Whoever is developing the product doesn't have a good understanding of the way an office processes...
Login or Create an Account to see details.
Manager
Service and Support
The vendor did a great job of supporting us during the COVID-19 crisis. They had a command center....
Login or Create an Account to see details.
Manager
Other Observations & Comments
We had a transition with our host site where nothing was being charged, and then there was a...
Login or Create an Account to see details.
Manager
Relationship
I have personally recommended the system to other facilities like ours. When it comes to ongoing...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The product quality is very good. We have had a couple of reports that weren't able to get pushed...
Login or Create an Account to see details.
Director
Future Outlook
Our costs are going up, but that is the way of the world. I could potentially see our satisfaction...
Login or Create an Account to see details.
Director
Service and Support
We haven't had a ton of training from our host organization. I suppose we just haven't hired people....
Login or Create an Account to see details.
Director
Implementation and Training
Our providers are Epic providers. We are getting to a point where there are a lot of challenges on...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I am very familiar with Epic. They have the most progressive EMR. They definitely have the...
Login or Create an Account to see details.
Manager
Other Observations & Comments
If we need something that is a slam dunk and that will affect patient care, then our Community...
Login or Create an Account to see details.
Manager
Relationship
Community Connect EpicCare EMR works as advertised. What we like best about the system is the...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
Community Connect EpicCare EMR is expensive. Our host's monthly invoice is our highest payment every...
Login or Create an Account to see details.
Manager
Service and Support
I would like there to be changes in the length of time it takes to develop Community Connect...
Login or Create an Account to see details.
Director
Other Observations & Comments
If we were making the decision today, we would definitely explore other Community Connect partner...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We feel nickel-and-dimed in our current arrangement. When something broke recently and the vendor...
Login or Create an Account to see details.
Director
Other Observations & Comments
Our host set up their model to have a governance structure. That governance structure is made up of...
Login or Create an Account to see details.
Director
Other Observations & Comments
We have a strategic plan, and we are increasing our cost because we are contracting with third...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
No EMR implementation is going to be cheap, so I was not surprised by the overall implementation...
Login or Create an Account to see details.
Director
Other Observations & Comments
One of the most challenging issues is that we are early on with our hospital, but we have had years...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
The solution is great. It is leaps and bounds better than what we had before. The potential is...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
Epic delivers new technology probably more than we need them to. The vendor has more than we can...
Login or Create an Account to see details.
Physician
Service and Support
Our host hospital does the best they can with the people they have. Our host hospital has responded...
Login or Create an Account to see details.
Physician
Relationship
In terms of my forecasted satisfaction, I think we will continue to struggle as a Community Connect...
Login or Create an Account to see details.
Physician
Functionality and Upgrades
We would actually like to connect with some other local practices. That has been a challenge so far....
Login or Create an Account to see details.
Physician
ROI / Cost (care and feeding)
Epic’s system is expensive. It meets all of our needs, but it is a big investment. It would be...
Login or Create an Account to see details.
CEO/President
ROI / Cost (care and feeding)
If there is a certain change request for the system, there is a cost for us. I don’t think...
Login or Create an Account to see details.
CEO/President
Service and Support
Epic supported us through COVID-19 because I know they were quick at getting out messages for...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
We have a very small voice as a Community Connect facility. I don't feel like Epic really builds for...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
Where I came from, we had a very well-developed operational component to training. But our host...
Login or Create an Account to see details.
CIO
Other Observations & Comments
The system itself may have all the functionality we need, but it may not be implemented or live...
Advanced Filters
Featured Reports
Preferences
Related Blogs
Pandemic Performance Part I – Vendors Stepping Up
Epic Differences: Community Connect vs. Direct Contracting
What We Learn from the Acute Care EMR Decision Insights Report
Emerging Acute Care EMRs
US Hospital EMR Market Share 2019 Report