Commentary Summary
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User Commentary
Functionality and Upgrades
I would tell a peer that all the functionality they need is in the product. There are applications...
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Functionality and Upgrades
We have some feature sets that are going to go live, but they are tied into the system. Those...
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Functionality and Upgrades
None of the systems I have used have been good, and I have used a couple of different systems now....
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Functionality and Upgrades
Community Connect EpicCare EMR is very good. We are very happy with the solution. Community Connect...
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Functionality and Upgrades
Our only critique for the product is that we have a specialty that our host does not, so there are...
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Other Observations & Comments
The plus and minus to Community Connect EpicCare EMR is there are so many different ways to do...
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Relationship
The people we work with from the host have great leverage in terms of solving our problems. They can...
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Relationship
Some of my colleagues feel like our host hasn’t kept all the promises they said they would. Our host...
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Functionality and Upgrades
Our host’s staffing is different, and that means we have different hours of operation. We run into...
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Implementation and Training
We do the training. We have our own support people and trainers, but the principal trainers are with...
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Interfacing and Integration
The product supports our organization's integration goals. It provides continuity for the modules....
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Functionality and Upgrades
There is a lot of branding that comes from our host’s health system, and people get confused about...
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Functionality and Upgrades
We have heard from other users that the Community Connect model is not the most functional or built...
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Relationship
I enjoy our relationship with our host. It has been good. We had some other options for Community...
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Other Observations & Comments
Being affiliated with a large health system definitely facilitates us staying on top of best...
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Implementation and Training
Epic only thinks in terms of certification as their pathway for training. That is a little...
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Functionality and Upgrades
The Epic system is big. There is so much in the system, and it is so easy to make a mistake. Things...
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Interfacing and Integration
Measuring our satisfaction has had a minor impact on improving our EMR satisfaction. Satisfaction...
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Service and Support
I like the Epic tool; it is a good tool. The vendor seems to be on top of things, and they get a lot...
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Relationship
There are some things that are in conflict, not because of any bad intentions on Epic’s side or on...
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Implementation and Training
Epic has started offering more education opportunities for Community Connect sites. Those have been...
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Functionality and Upgrades
I would like to be able to customize the product a little more. We don't have the entire spectrum of...
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Relationship
I think that our host is going through growing pains, and we don't get the level of support that we...
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Functionality and Upgrades
It is tremendously complex to become fluent in using the Epic system. Employees in one of our...
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Functionality and Upgrades
Epic's upgrades are very detailed, but it can sometimes take a while for the vendor to get upgrades...
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Relationship
Epic meets all of our needs, and they help us meet our patients' needs.
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Functionality and Upgrades
I love everything about Epic's system. I would highly recommend the software. Epic’s system has tons...
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Functionality and Upgrades
A recommendation I have for Epic would be for them to make a way for Community Connect sites to have...
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Relationship
Our relationship with our Community Connect host has gotten better and better to where both parties...
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Future Outlook
We would never turn away from Epic now. Our end users, including our doctors, have bought in fully....
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Functionality and Upgrades
According to our end users, Community Connect EpicCare is not customizable like some of the other...
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Relationship
When we have any complaints or suggestions, our host will at least listen to us, but I don't know...
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ROI / Cost
We get charged when we want to enhance things. If we want to change the workflow to benefit our...
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Functionality and Upgrades
As far as the EpicCare Community Connect EMR goes, it is probably the best EMR on the market. We are...
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Implementation and Training
The training has been a great benefit since we have been able to use staff from our facility as the...
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Functionality and Upgrades
Community Connect EpicCare EMR could be simplified. It seems like there are 10 ways to do the same...
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Other Observations & Comments
We have run into some things that weren’t covered contractually, but our host actually did those...
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Implementation and Training
Our host has been a great partner, but Community Connect is such a complex thing. The implementation...
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Technology
We have had some issues with the Epic solution with things not working and downtime. When we tell...
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Lessons Learned
We took backward steps in some areas by going with Epic's system in order to move to one unified...
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Win/Loss - Why they were selected (by current clients)
The Epic system is highly expensive. Part of why we went with the Community Connect model was...
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Service and Support
During the go-live, people at the host organization were all in and very supportive. We had several...
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Relationship
We need a better structure going forward for how changes are made. We need a really robust steering...
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Functionality and Upgrades
Epic's system has certainly been a great tool. I think Epic's system is the EHR of choice for most...
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Technology
There is a lag time that we are not used to because we partner with a big corporation for our EHR....
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Relationship
The leaders at our host facility are very responsive. We love our Community Connect partner. Our...
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Implementation and Training
Our Community Connect EpicCare EMR implementation was great. Our host did a great job and had a...
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Functionality and Upgrades
The system's patient scheduling does not work for our outpatient scheduling department. The product...
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Functionality and Upgrades
Our physicians absolutely love EpicCare EMR, and it was a great workflow improvement for most of the...
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Interfacing and Integration
I love Epic’s system. Our previous system didn't integrate very well within our facility or with...
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Lessons Learned
Sometimes, new functionality doesn’t work for us because we are a smaller organization. It isn't...
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Interfacing and Integration
I love Epic's system. It is very user friendly, and it integrates not only with our facility but...
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Functionality and Upgrades
The system is very customizable for end users, but we can't always build the things we want. We have...
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ROI / Cost
Our host charges us for every change that we want in our system. If we need anything built or...
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Functionality and Upgrades
Some of the design functionality on the provider side isn't always perfect. People just have to...
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Functionality and Upgrades
The product makes it nice to see everything in one central chart between the emergency room, the OR,...
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Implementation and Training
I think our host could pair down their training. There are multiple ways of doing the same thing in...
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Future Outlook
I would like to believe my satisfaction will increase a year from now. Based on the improvement...
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Lessons Learned
Our people are complainers. There is always someone that wants something to be different. There is a...
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Future Outlook
The product better be in our long-term plans. It is a very good product, and I would definitely...
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Service and Support
There are times when people working on other modules make a change in the system. I get notified,...
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Service and Support
I have very good support staff on our host's team. The staff involves me with all of the department...
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Interfacing and Integration
Interoperability is excellent within the Epic environment, but outside of that, there are issues. We...
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Service and Support
Epic has lousy support for Community Connect partners. They make us do everything through the...
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Functionality and Upgrades
The system works the way that it is supposed to. Users still have to get used to it though. I would...
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Interfacing and Integration
The system's integration options are critical. We like that we can see data from other locations....
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ROI / Cost
I like Community Connect EpicCare EMR. It helps us with meaningful use and gathering evidence-based...
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Functionality and Upgrades
The solution is so huge and robust that it can sometimes be hard to use. We had a lot of trouble...
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Implementation and Training
Access is always a problem with the solution, and new-user access is a bit clunky. If that access is...
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ROI / Cost
It seems like the system is getting more expensive. Simple things, like moving a department address,...
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