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Community Connect EpicCare EMR
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Coray Tate
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KLAS Research Director - Coray Tate
 
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User Commentary

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VP/Other Executive

Functionality and Upgrades

I would tell a peer that all the functionality they need is in the product. There are applications...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

We have some feature sets that are going to go live, but they are tied into the system. Those...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

None of the systems I have used have been good, and I have used a couple of different systems now....

Mar 2023
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Manager

Functionality and Upgrades

Community Connect EpicCare EMR is very good. We are very happy with the solution. Community Connect...

Mar 2023
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Manager

Functionality and Upgrades

Our only critique for the product is that we have a specialty that our host does not, so there are...

Mar 2023
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Manager

Other Observations & Comments

The plus and minus to Community Connect EpicCare EMR is there are so many different ways to do...

Mar 2023
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Manager

Relationship

The people we work with from the host have great leverage in terms of solving our problems. They can...

Mar 2023
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CIO

Relationship

Some of my colleagues feel like our host hasn’t kept all the promises they said they would. Our host...

Mar 2023
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(0)
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CIO

Functionality and Upgrades

Our host’s staffing is different, and that means we have different hours of operation. We run into...

Mar 2023
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CIO

Implementation and Training

We do the training. We have our own support people and trainers, but the principal trainers are with...

Mar 2023
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CIO

Interfacing and Integration

The product supports our organization's integration goals. It provides continuity for the modules....

Mar 2023
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CIO

Functionality and Upgrades

There is a lot of branding that comes from our host’s health system, and people get confused about...

Mar 2023
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CIO

Functionality and Upgrades

We have heard from other users that the Community Connect model is not the most functional or built...

Mar 2023
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(0)
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CIO

Relationship

I enjoy our relationship with our host. It has been good. We had some other options for Community...

Mar 2023
||
(0)
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Nurse

Other Observations & Comments

Being affiliated with a large health system definitely facilitates us staying on top of best...

Jan 2023
||
(0)
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Manager

Implementation and Training

Epic only thinks in terms of certification as their pathway for training. That is a little...

Jan 2023
||
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Manager

Functionality and Upgrades

The Epic system is big. There is so much in the system, and it is so easy to make a mistake. Things...

Jan 2023
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Manager

Interfacing and Integration

Measuring our satisfaction has had a minor impact on improving our EMR satisfaction. Satisfaction...

Jan 2023
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Manager

Service and Support

I like the Epic tool; it is a good tool. The vendor seems to be on top of things, and they get a lot...

Jan 2023
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Manager

Relationship

There are some things that are in conflict, not because of any bad intentions on Epic’s side or on...

Jan 2023
||
(0)
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CEO/President

Implementation and Training

Epic has started offering more education opportunities for Community Connect sites. Those have been...

Dec 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

I would like to be able to customize the product a little more. We don't have the entire spectrum of...

Dec 2022
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VP/Other Executive

Relationship

I think that our host is going through growing pains, and we don't get the level of support that we...

Dec 2022
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CIO

Functionality and Upgrades

It is tremendously complex to become fluent in using the Epic system. Employees in one of our...

Oct 2022
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Manager

Functionality and Upgrades

Epic's upgrades are very detailed, but it can sometimes take a while for the vendor to get upgrades...

Sep 2022
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(0)
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Manager

Relationship

Epic meets all of our needs, and they help us meet our patients' needs.

Sep 2022
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(0)
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Director

Functionality and Upgrades

I love everything about Epic's system. I would highly recommend the software. Epic’s system has tons...

Aug 2022
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(0)
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Director

Functionality and Upgrades

A recommendation I have for Epic would be for them to make a way for Community Connect sites to have...

Aug 2022
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(0)
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CEO/President

Relationship

Our relationship with our Community Connect host has gotten better and better to where both parties...

Jul 2022
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(0)
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CEO/President

Future Outlook

We would never turn away from Epic now. Our end users, including our doctors, have bought in fully....

Jul 2022
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(0)
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Manager

Functionality and Upgrades

According to our end users, Community Connect EpicCare is not customizable like some of the other...

Jul 2022
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(0)
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Manager

Relationship

When we have any complaints or suggestions, our host will at least listen to us, but I don't know...

Jul 2022
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(0)
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Director

ROI / Cost

We get charged when we want to enhance things. If we want to change the workflow to benefit our...

Jul 2022
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(0)
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Director

Functionality and Upgrades

As far as the EpicCare Community Connect EMR goes, it is probably the best EMR on the market. We are...

Jul 2022
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Director

Implementation and Training

The training has been a great benefit since we have been able to use staff from our facility as the...

Jul 2022
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(0)
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Director

Functionality and Upgrades

Community Connect EpicCare EMR could be simplified. It seems like there are 10 ways to do the same...

Jul 2022
||
(0)
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Director

Other Observations & Comments

We have run into some things that weren’t covered contractually, but our host actually did those...

Jul 2022
||
(0)
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Director

Implementation and Training

Our host has been a great partner, but Community Connect is such a complex thing. The implementation...

Jul 2022
||
(0)
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Director

Technology

We have had some issues with the Epic solution with things not working and downtime. When we tell...

Jul 2022
||
(0)
 Thank you  Helpful

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Director

Lessons Learned

We took backward steps in some areas by going with Epic's system in order to move to one unified...

Jul 2022
||
(0)
 Thank you  Helpful

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Director

Win/Loss - Why they were selected (by current clients)

The Epic system is highly expensive. Part of why we went with the Community Connect model was...

Jul 2022
||
(0)
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Director

Service and Support

During the go-live, people at the host organization were all in and very supportive. We had several...

Jul 2022
||
(0)
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Director

Relationship

We need a better structure going forward for how changes are made. We need a really robust steering...

Jul 2022
||
(0)
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Director

Functionality and Upgrades

Epic's system has certainly been a great tool. I think Epic's system is the EHR of choice for most...

Jul 2022
||
(0)
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Director

Technology

There is a lag time that we are not used to because we partner with a big corporation for our EHR....

Jul 2022
||
(0)
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Director

Relationship

The leaders at our host facility are very responsive. We love our Community Connect partner. Our...

Jun 2022
||
(0)
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Director

Implementation and Training

Our Community Connect EpicCare EMR implementation was great. Our host did a great job and had a...

Jun 2022
||
(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

The system's patient scheduling does not work for our outpatient scheduling department. The product...

Jun 2022
||
(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

Our physicians absolutely love EpicCare EMR, and it was a great workflow improvement for most of the...

Jun 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Interfacing and Integration

I love Epic’s system. Our previous system didn't integrate very well within our facility or with...

Jun 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

Sometimes, new functionality doesn’t work for us because we are a smaller organization. It isn't...

Jun 2022
||
(0)
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Analyst/Coordinator

Interfacing and Integration

I love Epic's system. It is very user friendly, and it integrates not only with our facility but...

Jun 2022
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is very customizable for end users, but we can't always build the things we want. We have...

Jun 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

ROI / Cost

Our host charges us for every change that we want in our system. If we need anything built or...

Jun 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Some of the design functionality on the provider side isn't always perfect. People just have to...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The product makes it nice to see everything in one central chart between the emergency room, the OR,...

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

I think our host could pair down their training. There are multiple ways of doing the same thing in...

May 2022
||
(0)
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Analyst/Coordinator

Future Outlook

I would like to believe my satisfaction will increase a year from now. Based on the improvement...

May 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

Our people are complainers. There is always someone that wants something to be different. There is a...

May 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Future Outlook

The product better be in our long-term plans. It is a very good product, and I would definitely...

May 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Service and Support

There are times when people working on other modules make a change in the system. I get notified,...

May 2022
||
(0)
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Analyst/Coordinator

Service and Support

I have very good support staff on our host's team. The staff involves me with all of the department...

May 2022
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(0)
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Director

Interfacing and Integration

Interoperability is excellent within the Epic environment, but outside of that, there are issues. We...

Apr 2022
||
(0)
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Director

Service and Support

Epic has lousy support for Community Connect partners. They make us do everything through the...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

The system works the way that it is supposed to. Users still have to get used to it though. I would...

Apr 2022
||
(0)
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Director

Interfacing and Integration

The system's integration options are critical. We like that we can see data from other locations....

Apr 2022
||
(0)
 Thank you  Helpful

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Director

ROI / Cost

I like Community Connect EpicCare EMR. It helps us with meaningful use and gathering evidence-based...

Apr 2022
||
(0)
 Thank you  Helpful

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Director

Functionality and Upgrades

The solution is so huge and robust that it can sometimes be hard to use. We had a lot of trouble...

Apr 2022
||
(0)
 Thank you  Helpful

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Director

Implementation and Training

Access is always a problem with the solution, and new-user access is a bit clunky. If that access is...

Apr 2022
||
(0)
 Thank you  Helpful

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Director

ROI / Cost

It seems like the system is getting more expensive. Simple things, like moving a department address,...

Apr 2022
||
(0)
 Thank you  Helpful

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