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Community Connect EpicCare EMR
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
User Commentary
Analyst/Coordinator
Overall, the experience has been pretty good. The issue with using Community Connect model is that...
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Analyst/Coordinator
I taught the physicians how to use Epic here. They like it now that they have used it. We had a hard...
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Analyst/Coordinator
When we first went live with Epic, we had monthly updates, and that was a little too often. Our host...
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Analyst/Coordinator
The ongoing training is really minute. There isn't a whole lot of new training from our host. If a...
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Analyst/Coordinator
When we put in a ticket to our host organization for Community Connect EpicCare EMR, we get answers....
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Analyst/Coordinator
A lot of information and meetings are provided to help us prepare for implementations and upgrade go-lives....
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Analyst/Coordinator
Some of the training isn't extremely helpful. More information could be added into it.
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Director
Our host charges us for implementations, but they don't charge us for every little thing. Our host's...
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CEO/President
The training modules are not really geared toward us specifically. There are so many things that are...
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CEO/President
I believe that the product is good. Personally, I have had to optimize my use of the system on my...
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CEO/President
The system is probably not optimized correctly for us, and some of that could be on our end because...
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CEO/President
I have no executive involvement. We have one major Community Connect support person, and they have...
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CEO/President
We have gotten down to the root cause of our performance, and I hope that in a year from now, we...
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CEO/President
We need on-site optimization. Our host never comes here, so we never see them. We need them to...
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CEO/President
I can access reports, but I have to completely change them in order to use them. We don't have...
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CEO/President
I would never recommend the Community Connect model to anyone. I would buy the system straight from...
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CEO/President
We have submitted tickets that are just sitting there and haven't been touched yet. A really...
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CEO/President
We don't hear anything directly from Epic, and our host doesn't communicate anything very well. The...
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CEO/President
Our host will charge for every little thing. I don't know how Epic charges, but if we need a build,...
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CEO/President
An area of improvement could be communication. During the meetings with our host, they give us tips...
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CEO/President
When we first started to switch to Epic, a lot more work went into the implementation than what...
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Director
Our host could improve in some areas. When we would like to make changes to certain aspects of the...
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Director
The solution is great, and it really works for us. Our staff members like it more than our previous...
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Director
We struggle quite a bit with our host site and the support that they give. Sometimes, I don't think...
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Director
Our host site has a lot of extra training, but it also has endless meetings. We haven't been...
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Director
The solution's integration with other hospitals works well. Its integration with third-party...
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Director
Our host site's support is poor all around. We can call them if we have an emergency issue, but we...
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Director
We have a community connect liaison, but that person is overburdened and overworked. Their support...
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Director
I would tell others that community connect has potential, but there is a lot of work that needs to...
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Director
Things are going okay with Epic. There are some limitations to being on Community Connect. We have...
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Director
We would like to have automatic, built-in dashboards. It would have been nice to have had those from...
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Director
Our host is able to share the pertinent parts of our medical records between sites, and that has...
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CEO/President
Whenever we send a project to get done, it takes a lot longer than it should. We get put on a...
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CEO/President
For reporting and analytics, I would rank the support really high. Recently, I asked the host for...
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CEO/President
The training was set up pretty well. It was tough to get training, especially with COVID-19, but we...
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CEO/President
If I need support, I normally put in a ticket, and if that doesn't get resolved, I push it on up....
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CEO/President
I would tell others that the nice thing about this product is that whatever they learn, they can go...
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Physician
The system's ease of use is an ongoing, universal complaint from the doctors. It is hard to get used...
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Physician
The system is used by enough of the places that refer patients, so it is easy to follow up on...
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CMIO
The system is good overall, but it is hard to figure out costs sometimes. Epic offers some...
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Director
We love Epic because of Community Connect. We can see everybody and everything that is going on. The...
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Director
Epic requires a lot of hands-on learning to be able to master it. We are over a year in, and we are...
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Director
One of the things our host site does for their community partners is we pretty much have to accept...
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Director
The interoperability we get with Epic is probably the biggest benefit for our patients. It is very...
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Director
The system has been fine. The most difficult part of it is not having complete control, but I...
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Director
Most of the time, our new staff members are overwhelmed by the product. There are about 12 different...
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Director
Since we are the client, it would be nice if there were some way that our host site could grant some...
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Director
I have direct access to my host contact, and we have regular meetings. Our host site also provides...
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CIO
Using the Community Connect model is the best way to get Epic’s system if people can't afford their...
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CIO
Ease of use and price are a couple of things that could be improved with the Community Connect...
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Analyst/Coordinator
I would recommend the system for sure, but I would not recommend the Community Connect model. I...
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Analyst/Coordinator
I have trained people that have never used the system before, and they catch on. Our host site will...
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Analyst/Coordinator
Many times, we have learned things right as they are about to happen or not long before they happen,...
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CIO
There are some cost-savings opportunities from using the Community Connect model, but there is a lot...
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CIO
Creating a single record for our patients is really the coolest thing that has happened since...
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Analyst/Coordinator
Sometimes the service is great, and sometimes it is not. Currently, the help desk system that our...
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Analyst/Coordinator
The Epic system has a module called Willow. When we put in support tickets for Willow, the tickets...
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Analyst/Coordinator
Our host site still meets with Epic regularly to get education. A couple of people in our department...
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Analyst/Coordinator
We tend to take on things from our host. We don't have a lot of control over how our system works....
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Analyst/Coordinator
We meet with a Community Connect forum frequently. We bring things up and support each other.
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Analyst/Coordinator
We work with a lot of our host's information systems analysts. We send our help desk tickets to the...
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CEO/President
Our biggest struggle right now is with medication reconciliation. We have brought that up a few...
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CEO/President
Any transition to new EMRs is always fun. Overall, things have gone fairly well. We struggled with a...
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CIO
Once folks are fluent in the soluion, Community Connect EpicCare EMR is an exceptional system. Our...
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CIO
Community Connect EpicCare EMR fulfilled our absolute need for a single patient chart and the...
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CIO
We have a pretty comprehensive contract. There are a couple of things that have gone outside of it,...
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CIO
Our host’s support has room for improvement, but they are very good people and good communicators....
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CIO
When needed, I always know executives are there. Once our host decides to promise something, they...
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Manager
We don't get extremely satisfactory responses on a lot of issues. I have dealt with the reporting...
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Manager
We cannot make changes to the system ourselves, and that is a huge problem. I have to go through our...
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Manager
I do not think our host knows what they are doing with the system. Either they are at a loss on how...
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Manager
There is someone that we call when we have problems. That person distributes our tickets, but the...
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Manager
The biggest thing that would improve our experience would be better communication. The host sees the...
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Director
I like the ability to collaborate with other organizations similar to our size. It helps when the...
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Director
We have such a close relationship with our host, so it is pretty easy to reach out to folks when we...
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Manager
The only thing that could be better is that we could be more integrated. Our host site has been...
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Manager
We are sharing the Epic costs with our host. Our host charges for everything, even labor.
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Manager
There are ups and downs with the Community Connect model. Changes take more time to make than they...
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Manager
The software is really good, but I would not buy the Community Connect model again. If the solution...
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Manager
Our host tries to keep their promises, but the problem is they have their own labor resources, and...
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Manager
Overall, our satisfaction is relatively good. Providers, in general, are always going to be somewhat...
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Manager
The initial implementation was somewhat disastrous. But with the way things have moved, our host is...
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Nurse
Epic strives for change, so their system is ever changing. Some people hate that, but I love it....
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Nurse
I would love to see Epic be more focused on hospitals similar to ours. They always think about the...
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Nurse
When an administrative person reaches out to our host, they are very quick to respond. They give out...
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Manager
It took months to get accurate reports from the product of the number of procedures that we are...
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Manager
No one has given me a straight answer on our issues with billing and reporting. Our host is useless....
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Manager
I was worried about how we were going to pay our bills in the beginning. That has gotten better, and...
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Nurse
Sometimes it is hard to extract the data that we think we should be able to pull in the Community...
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Director
Epic’s upgrades have been pretty nonexistent. There are not any benefits to the upgrades. I would...
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Director
I would like more reporting and dashboards. Our host is working on that. I understand that they...
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Director
Our host is pretty good about things, but I would like my team to have the access necessary to do...
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Director
Our host is very receptive and ready to talk to us. We have quarterly meetings with their senior...
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Director
Having the option to use Community Connect EpicCare EMR is huge for us. We couldn't afford the...
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Manager
Things are going well. Since we have gone live, I have gotten fewer phone calls from the nurses and...
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Manager
I like the Community Connect model. When we have networking problems, we just talk to our hub...
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Manager
The only problem that I have had so far is with the integration between our cardiology module and...
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Manager
Our charges depend on what was put into the contract. If something is in the contract, our hub...
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CMIO
On the whole, our experience with the Community Connect system has been good. I feel some of the...
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CMIO
Our host does a good job once they commit to follow through. The issue is getting them to make that...
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CMIO
Our host’s delivery of new technology could improve. They need to be more nimble and have central...
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CMIO
Our host is really good about giving us access to their executives. An executive sits in a recurring...
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Director
We intend to sunset our Community Connect hosted partnership. We have very little autonomy to use...
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Director
In the Community Connect model, there is a hub site that is essentially responsible for all the...
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Director
My recommendation for other organizations is to be very explicit and to ask the hub site really...
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Manager
We do have contact with Epic. Epic usually contacts us, more or less. If I really wanted to, I could...
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Manager
Community Connect EpicCare EMR is pretty good. There are some struggles with the inability to be...
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Manager
For the foreseeable future, Community Connect EpicCare EMR will absolutely be part of our long-term...
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Manager
For us, the biggest improvement would be to implement changes more sporadically to the systems that...
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Manager
Our host's training for Community Connect EpicCare EMR was really good. The training was visually...
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Manager
Sometimes, employees who are new to the system have some trouble. Once they get the hang of it, the...
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Manager
The relationship with our host contact is very professional. Our contact is very personable and is...
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Manager
We have a good relationship with our host, and they help us a lot. Our host is very proactive. They...
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Manager
Community Connect EpicCare EMR drives outcomes for us very well. I would highly recommend the...
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Manager
The upgrades coming from Epic aren't haveing much of an impact on the end users. The upgrades...
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Manager
Some improvement is needed in Epic's training. Epic sometimes does their training sessions once a...
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Manager
We are regulated by HFAP, so that really helps with integration. If there is an update in the...
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Manager
We can't physically afford to move forward with some of the new things that are offered by Epic....
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Manager
Everyone is really friendly to work with at our host site. They are very personable. They have been...
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Manager
Being on the Community Connect system can be challenging because we can't always get enhancements...
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Manager
Our revenue cycle has the biggest backlog of tickets. We wanted to get the system's billing piece,...
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Manager
From a patient-care standpoint, Epic's EHR is well accepted as one of the better EHRs. We are a...
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Manager
Because we are an affiliate, our host site has often mandated things within the Epic system that...
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Manager
We have many outstanding tickets for breaks and enhancements. Our host site doesn't necessarily have...
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VP/Other Executive
Like any relationship, we have had good and bad points with our host. They have a lot of resources...
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VP/Other Executive
Our host site can do maintenance, but they charge us for any additional things, and they outsource...
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CIO
The biggest benefit of the solution has been the access that it has given us to the resources of a...
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CIO
Epic could improve their reporting and analytics. We weren't set up with a way to help ourselves or...
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CIO
The vendor needs dedicated teams over different parts of their implementation process. That would...
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Director
The challenge with our setup is that it takes a long time to get things done. When we went live with...
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Director
Our host organization doesn't have much of MyChart built out. We are limited by them; a lot of the...
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VP/Other Executive
Overall, we are happy with the Community Connect EpicCare EMR platform. It is nice to have Epic...
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VP/Other Executive
We haven't had any hiccups with the solution's recent upgrades. The solution integrates pretty well...
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VP/Other Executive
Epic is aware of some of the things that we are hoping will get better, and we are working on those...
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VP/Other Executive
We would like our host site to make sure that they have the necessary resources committed to the...
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Analyst/Coordinator
The product would have better value if there was more transparency about which areas have cost...
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Analyst/Coordinator
Our host is in contact with us frequently. We have a good channel of communication.
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Analyst/Coordinator
If we were to select a system again, we would have done it on our own knowing what we know now....
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Analyst/Coordinator
We share the Epic system with our host organization. Overall, our experience has not been ideal. We...
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Analyst/Coordinator
Epic keeps their promises half the time. We have been told that we can share different environments...
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Analyst/Coordinator
The system required a very large learning curve. It probably took a good year or two to really...
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Analyst/Coordinator
Our host supports our integration. I think that there could be more integration with clinical guidelines....
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CEO/President
Overall, the solution is working well. We have some struggles with its limitations though. I have...
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CEO/President
Patients are easy to track as long as they stay in our system. We are able to customize the solution...
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CEO/President
I have no complaints about our host's primary contact. There is always someone who we can reach out...
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CEO/President
We would like to have a little more autonomy in making changes to our experience with this solution....
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CEO/President
Epic's support is good. We know when the solution will be going down for upgrades. If we have a...
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CEO/President
Epic is proactive. When there are upgrades or issues, they let us know right away.
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Nurse
There are stumbling blocks if we want to move forward with an integration. The whole project intake...
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Nurse
Our host really needs to improve our pain points. But those pain points have been around for a...
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CEO/President
Some service tickets wind up not getting resolved in a timely manner because there is always either...
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CEO/President
My number one frustration is that onboarding is a very convoluted, difficult process. I used to joke...
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CEO/President
A positive thing that has happened as a result of the pandemic is we no longer have to send staff or...
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CEO/President
The real challenge with training is all my staff come back from the training and say that they do...
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CEO/President
I have physicians who fly through the product, and I have physicians who struggle through it. I also...
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CEO/President
Unfortunately, executive involvement is where Epic has declined. It used to be that we felt like we...
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CEO/President
The dashboard reporting is really good. The only challenge is that it seems like every time there is...
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CEO/President
The Community Connect implementation was really good because our host dedicated a lot of resources...
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CMIO
From a functionality standpoint, one thing we had no clue about when we started working with Epic...
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CMIO
Our Epic host has made some important improvements to the support that they are offering.
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CMIO
Our inability to influence the Community Connect EpicCare EMR build with our host has led us to...
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CMIO
CareConnect has not worked out well for us. Our host really didn't understand what the CareConnect...
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Director
I do not think Epic nickel-and-dimes. We pay for what we get. Epic is responsive. They have the best...
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Director
We use Epic, but then we have integration with a lot of other entities that we utilize. We have...
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Director
Sometimes, when there is a change, we have a few staff members that do not like it. I get a response...
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Director
Epic focuses on patient safety. We have come full circle with some of the alerts that are available...
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VP/Other Executive
Epic's platform is very good. I haven't found any limitations. We like Epic's tools, but we do have...
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VP/Other Executive
Some of our biggest challenges are with the degree of autonomy that we have because it has dropped...
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VP/Other Executive
The implementation was done virtually the majority of the time, so we used implementation robots....
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VP/Other Executive
Community Connect EpicCare EMR is extremely expensive. We aren't making more money because we have...
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Manager
Epic does quarterly upgrades rather than biannual upgrades. Quarterly upgrades are much better...
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Manager
With Epic's upgrades, sometimes we don't get provided with the information we need, or we don't...
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Manager
We are doing well with interfacing. We have some ways to improve, but sometimes things are on us...
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Manager
If I need a report through Community Connect EpicCare EMR, the system reports to me or our customers...
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Manager
It would be great if we could raise our satisfaction with Epic. But it wouldn't be horrible to stay...
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Director
We have a good relationship. The vendor is pretty much open to things and helps us out, so I...
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Director
If I had the choice and could do things solely by myself, I would probably try to get the system...
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Director
There are pros and cons, so if we have a good partner, we have a good relationship. The difficulty...
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Physician
With the most recent update, I would have liked to have seen a little more direct help with getting...
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Physician
With Epic as a whole, the interoperability doesn't always work with the different versions. Other...
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Physician
When there are problems, our tech people are on hold on the phone for an average of 30 minutes. That...
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Physician
I am quite certain the system is part of our long-term plan. I would buy the system again. Epic is...
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CEO/President
I am absolutely convinced that getting Community Connect EpicCare EMR has saved lives and improved...
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CEO/President
Epic absolutely supports our integration and interoperability goals. Before, our facilities were on...
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CEO/President
Our host site had simultaneous engagements. That severely limited their ability to bring staff...
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Analyst/Coordinator
Epic could come up with a better idea for pricing. If they would do a larger bundle, I would like...
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Analyst/Coordinator
Implementation and upgrades in the EMR are hard because we are the support for it, to an extent. And...
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Analyst/Coordinator
Our integration is focused more on our larger healthcare organization than Epic itself. Anything we...
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Analyst/Coordinator
The quality of support could be better, but that is more toward the organization we have to go...
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Analyst/Coordinator
I would recommend Community Connect EpicCare EMR any day. Despite its flaws, it is the most...
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Analyst/Coordinator
There are a lot of barriers we have to jump through in order to get things done in the solution...
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Manager
Given the choice, I would buy Community Connect EpicCare EMR again, but I would do a little bit more...
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Manager
Once we made our feelings known, Epic became more responsive, and we were able to get the outcomes...
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Manager
We would like the EMR to be part of our long-term plans. We are in constant talk with Epic and our...
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Manager
The product's ease of use isn't great. Everybody's screen is different, so the information that I...
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CEO/President
We came off our previous platform for the hospital and system for the clinics, so getting a platform...
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CEO/President
I am hoping the technology is going to evolve into better help desk support. We have hit a few a...
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CEO/President
When it comes to the quality of ongoing support, I think people like us who have had the guts to...
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CEO/President
The Community Connect software used to be stuck under our host’s senior IT leadership, and I guess...
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VP/Other Executive
We will be moving away from Community Connect to contracting directly with Epic in the coming...
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Analyst/Coordinator
The technology is great. Epic's system can do a lot. We don't have a lot of contact with Epic. When...
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Analyst/Coordinator
The Community Connect model is pretty good. We have never been able to afford Epic's system on our...
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Analyst/Coordinator
A pro of the Community Connect model is that we can get a really good EMR for a lot cheaper than if...
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