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Community Connect Resolute Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CEO/President
Functionality and Upgrades
I have looked at the numbers in our A/R days since right after we went live with Epic, and our A/R...
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CEO/President
Technology
We got just about everything we needed through Epic. I don't recall any purchases that we needed to...
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Director
Sales and Contracting
Our Community Connect host works really hard to keep their promises. They aren’t nickel-and-diming...
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Manager
Functionality and Upgrades
There are some opportunities for more detail that is needed with DNFB in Community Connect Resolute....
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Manager
Functionality and Upgrades
In Community Connect Resolute, we have some catching up to do. We do not have the tools that Epic...
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Manager
Service and Support
Our Community Connect host needs to be more proactive with best practices and more proactive about...
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CIO
Functionality and Upgrades
The system works as promoted. It is completely independent, so that works well. We are basically in...
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CIO
Lessons Learned
Across the billing side, we probably had a higher number of FTEs than we were recommended to have in...
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VP/Other Executive
Functionality and Upgrades
From a revenue cycle standpoint, the work queues that Epic creates do slow down cash flow. The Epic...
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VP/Other Executive
Technology
When it comes to delivering new technology, I am not sure where Epic is going. Our satisfaction will...
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Manager
Service and Support
I hear a lot of positive things about the system from our end users. Our hub organization has timely...
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Director
Functionality and Upgrades
We have run into some technical challenges from a billing perspective. Things weren’t set up the way...
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Director
Interfacing and Integration
We have some challenges that we are working through when it comes to the system supporting our...
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Director
Future Outlook
In a year from now, I think our overall satisfaction with the system is going to increase. We have...
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Director
Future Outlook
We have no plans to move away from Epic's product. We have a long-term strategy to keep Epic's...
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Director
Other Observations & Comments
One challenge that we hear about often is that using Epic’s system is a best practice. Obviously,...
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Director
Service and Support
Epic has been very supportive during the COVID-19 crisis. Our host wanted to delay and postpone our...
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Director
ROI / Cost (care and feeding)
COVID-19 is having an extremely negative impact on our cash tendering. We still have a lot of...
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Director
ROI / Cost (care and feeding)
We are going to see an increase in our A/R days because of our implementation, but we have some...
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Manager
Functionality and Upgrades
The solution works really well. The most disappointing part are the reports, but the vendor is...
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Physician
Functionality and Upgrades
Cost accounting was a big gap that we had to supplement. Overall, we are happy. The system is...
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Physician
Relationship
The vendor’s executive involvement is pretty good. The executives are very engaged. We have a good...
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Analyst/Coordinator
Service and Support
Epic is really good at letting us know when go-lives and updates are happening. If the vendor has a...
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Analyst/Coordinator
Implementation and Training
We have struggled more on the billing side. The process has been very painful. There is a lot of...
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Analyst/Coordinator
Service and Support
Over the last couple of months, it has tough to get our tickets completed and closed. Before...
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Analyst/Coordinator
Functionality and Upgrades
Billing is just one of those things that we do so differently from our host site. It is an issue of...
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CFO
Implementation and Training
Our experience with Community Connect Resolute started off really good, but then we got in a bit of...
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CEO/President
ROI / Cost (care and feeding)
We haven’t had to invest a lot of additional funds outside of our initial platform, but the...
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CFO
Other Observations & Comments
We have just recently started having regular meetings about Community Connect Resolute, even though...
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CFO
Service and Support
The system's work queue process and reporting are confusing. I know work queues are a huge issue,...
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CFO
Functionality and Upgrades
If I were to talk to my staff members who work the closest with the system, they would rate it high...
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CFO
Interfacing and Integration
The product easily supports our integration and interoperability goals. There are several ways we...
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CFO
Functionality and Upgrades
Every provider we have had come through has always preferred the product over the ones that they...
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CFO
Service and Support
The issues we have are always addressed in a very timely manner from the vendor's support people. We...
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Manager
Functionality and Upgrades
The Epic system was a lot of money. I think our satisfaction will stay the same a year from now....
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Manager
Implementation and Training
In terms of where the vendor could improve our experience, they need to invest more in training...
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CEO/President
Functionality and Upgrades
We have good tools in the product that aid us with Charge Router, reporting, edits, and so much...
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Nurse
Other Observations & Comments
We haven't had to purchase any technology from any outside vendors that I am aware of. I know that...
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Nurse
Technology
It seems like sometimes we are behind the times instead of being proactive when it comes to a few...
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Nurse
Functionality and Upgrades
One of our teams gets several errors when the team members are trying to push bills through....
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Nurse
Relationship
Sometimes Epic's promises are a little bit extended, but Epic usually comes through eventually.
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Nurse
Implementation and Training
Epic's system is very generic, and I get why that is, but sometimes it would be nice to have a...
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CIO
ROI / Cost (care and feeding)
Epic struggles with patient accounting. As a smaller organization, it is hard to get our money’s worth....
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CIO
Service and Support
A while back, the vendor said we had to upgrade our office by the end of the month. No one from our...
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CIO
Relationship
Our host went through the process of doing an evaluation when we went live because the go-live was...
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CIO
Implementation and Training
We really haven’t experienced training for our revenue cycle because we haven’t had a lot of...
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CIO
Functionality and Upgrades
If doctors have used the system somewhere else, they do a fine job. There are some things that we...
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Director
Functionality and Upgrades
I am not thrilled with Epic's billing. Community Connect Resolute has certainly not been the best...
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Director
Other Observations & Comments
Everything has gone to hell with the coronavirus. Before, I wasn't really thrilled about our days in...
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Director
Implementation and Training
Things have been very difficult but only because we are a Community Connect organization, so we...
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Director
Functionality and Upgrades
I expect a lot out of my software when it comes to claims, but I don't expect a lot for eligibility....
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Director
Functionality and Upgrades
I would like Epic to do a total rewrite of all of their software for claims and billing. The system...
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Director
Functionality and Upgrades
The system is just horrible, and I have probably used about 20 different billing solutions in my...
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Director
Service and Support
On the clinical side, our Community Connect host has done a pretty good job of supporting us...
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Analyst/Coordinator
Other Observations & Comments
Service and communication from our host site is okay, but it could always be better.
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Analyst/Coordinator
Functionality and Upgrades
Billing through Community Connect Resolute works well. We have everything we need when we pull from...
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COO
Technology
Our previous system was much more customizable than Epic's system. Managers who were on our previous...
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COO
Relationship
I can't say that Epic doesn't keep their promises. We are all trying. Nobody goes to work on any...
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COO
Other Observations & Comments
Epic is pretty good about not charging us. If they make a tweak in the system, Epic doesn't charge...
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CFO
Service and Support
I love Epic. I love the whole system. Epic does a really good job engaging with us and keeping our...
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CFO
Implementation and Training
Epic does a pretty good job with training, but some of the things with the customization get lost....
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CIO
Functionality and Upgrades
Moving to Epic has been a big win because everything is found in one place. Patient billing is easy...
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