Community Connect Resolute Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
The positive of an Epic Community Connect setup is that the support tends to be more direct. We...
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Operations, Product
The biggest red flag of using Epic through Community Connect is that we have to go along with the...
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Loyalty, Relationship, Operations
I went to the Community Connect Resolute user group meeting recently and talked to some people at...
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Relationship, Value
We are on Community Connect Resolute, which means we connect through a larger health system. So most...
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Product
With Epic's system, there are a lot of clicks, and that makes things tricky, especially with the...
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Operations
The implementation for Community Connect Resolute was not as good, but I think the host site has...
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Product, Value
The thing that is working well with Community Connect Resolute is its efficiency. Everything is so...
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Operations
There isn't any training for Community Connect Resolute. We get the occasional tip sheet, but there...
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Relationship, Operations, Product
Epic is very streamlined in how they do their upgrades and in what is available to us one to three...
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Operations, Value
From an install perspective, we brought on additional revenue people to help with the implementation...
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Product
Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....
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Product
We are several months into using Community Connect Resolute, and our financials are still very rocky...
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Product
We would like the professional billing in Community Connect Resolute to be improved. That...
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Product
Community Connect Resolute is easy to use. I love being able to dig up information so I can analyze...
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Loyalty, Product
We would like to see integration between Community Connect Resolute, our claims management solution,...
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Relationship, Product
Our host organization doesn't totally understand us because they are a different type of facility....
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Relationship, Operations, Product
With Community Connect Resolute, we are still having a lot of problems with setup. We haven't yet...
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Product
Epic is better than our previous vendor. For scheduling, Book It has been well received by our team....
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Relationship, Operations
With professional billing, sometimes it is harder to implement things through the Community Connect...
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Product
Everything is siloed, so we have issues. I have access to mark patients as deceased, I'm not a...
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Relationship
Our support is basically just through our host. Every so often, we might have to get an Epic person...
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