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Community Connect Resolute Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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User Commentary

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CEO/President

Functionality and Upgrades

I have looked at the numbers in our A/R days since right after we went live with Epic, and our A/R...

Oct 2020
(0)
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CEO/President

Technology

We got just about everything we needed through Epic. I don't recall any purchases that we needed to...

Oct 2020
(0)
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Director

Sales and Contracting

Our Community Connect host works really hard to keep their promises. They aren’t nickel-and-diming...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There are some opportunities for more detail that is needed with DNFB in Community Connect Resolute....

Sep 2020
(0)
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Manager

Functionality and Upgrades

In Community Connect Resolute, we have some catching up to do. We do not have the tools that Epic...

Sep 2020
(0)
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Manager

Service and Support

Our Community Connect host needs to be more proactive with best practices and more proactive about...

Sep 2020
(0)
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CIO

Functionality and Upgrades

The system works as promoted. It is completely independent, so that works well. We are basically in...

Aug 2020
(0)
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CIO

Lessons Learned

Across the billing side, we probably had a higher number of FTEs than we were recommended to have in...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

From a revenue cycle standpoint, the work queues that Epic creates do slow down cash flow. The Epic...

Jul 2020
(0)
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VP/Other Executive

Technology

When it comes to delivering new technology, I am not sure where Epic is going. Our satisfaction will...

Jul 2020
(0)
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Manager

Service and Support

I hear a lot of positive things about the system from our end users. Our hub organization has timely...

Jul 2020
(0)
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Director

Functionality and Upgrades

We have run into some technical challenges from a billing perspective. Things weren’t set up the way...

Jul 2020
(0)
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Director

Interfacing and Integration

We have some challenges that we are working through when it comes to the system supporting our...

Jul 2020
(0)
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Director

Future Outlook

In a year from now, I think our overall satisfaction with the system is going to increase. We have...

Jul 2020
(0)
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Director

Future Outlook

We have no plans to move away from Epic's product. We have a long-term strategy to keep Epic's...

Jul 2020
(0)
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Director

Other Observations & Comments

One challenge that we hear about often is that using Epic’s system is a best practice. Obviously,...

Jul 2020
(0)
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Director

Service and Support

Epic has been very supportive during the COVID-19 crisis. Our host wanted to delay and postpone our...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

COVID-19 is having an extremely negative impact on our cash tendering. We still have a lot of...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

We are going to see an increase in our A/R days because of our implementation, but we have some...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The solution works really well. The most disappointing part are the reports, but the vendor is...

Jul 2020
(0)
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Physician

Functionality and Upgrades

Cost accounting was a big gap that we had to supplement. Overall, we are happy. The system is...

Jul 2020
(0)
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Physician

Relationship

The vendor’s executive involvement is pretty good. The executives are very engaged. We have a good...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

Epic is really good at letting us know when go-lives and updates are happening. If the vendor has a...

Jul 2020
(0)
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Analyst/Coordinator

Implementation and Training

We have struggled more on the billing side. The process has been very painful. There is a lot of...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

Over the last couple of months, it has tough to get our tickets completed and closed. Before...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Billing is just one of those things that we do so differently from our host site. It is an issue of...

Jul 2020
(0)
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CFO

Implementation and Training

Our experience with Community Connect Resolute started off really good, but then we got in a bit of...

Jul 2020
(0)
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CEO/President

ROI / Cost (care and feeding)

We haven’t had to invest a lot of additional funds outside of our initial platform, but the...

Jul 2020
(0)
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CFO

Other Observations & Comments

We have just recently started having regular meetings about Community Connect Resolute, even though...

Jul 2020
(0)
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CFO

Service and Support

The system's work queue process and reporting are confusing. I know work queues are a huge issue,...

Jul 2020
(0)
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CFO

Functionality and Upgrades

If I were to talk to my staff members who work the closest with the system, they would rate it high...

Jul 2020
(0)
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CFO

Interfacing and Integration

The product easily supports our integration and interoperability goals. There are several ways we...

Jul 2020
(0)
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CFO

Functionality and Upgrades

Every provider we have had come through has always preferred the product over the ones that they...

Jul 2020
(0)
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CFO

Service and Support

The issues we have are always addressed in a very timely manner from the vendor's support people. We...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The Epic system was a lot of money. I think our satisfaction will stay the same a year from now....

Jul 2020
(0)
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Manager

Implementation and Training

In terms of where the vendor could improve our experience, they need to invest more in training...

Jul 2020
(0)
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CEO/President

Functionality and Upgrades

We have good tools in the product that aid us with Charge Router, reporting, edits, and so much...

Jul 2020
(0)
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Nurse

Other Observations & Comments

We haven't had to purchase any technology from any outside vendors that I am aware of. I know that...

Jul 2020
(0)
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 or  to see details.

Nurse

Technology

It seems like sometimes we are behind the times instead of being proactive when it comes to a few...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

One of our teams gets several errors when the team members are trying to push bills through....

Jul 2020
(0)
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Nurse

Relationship

Sometimes Epic's promises are a little bit extended, but Epic usually comes through eventually.

Jul 2020
(0)
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 or  to see details.

Nurse

Implementation and Training

Epic's system is very generic, and I get why that is, but sometimes it would be nice to have a...

Jul 2020
(0)
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CIO

ROI / Cost (care and feeding)

Epic struggles with patient accounting. As a smaller organization, it is hard to get our money’s worth....

Jul 2020
(0)
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 or  to see details.

CIO

Service and Support

A while back, the vendor said we had to upgrade our office by the end of the month. No one from our...

Jul 2020
(0)
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 or  to see details.

CIO

Relationship

Our host went through the process of doing an evaluation when we went live because the go-live was...

Jun 2020
(0)
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 or  to see details.

CIO

Implementation and Training

We really haven’t experienced training for our revenue cycle because we haven’t had a lot of...

Jun 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

If doctors have used the system somewhere else, they do a fine job. There are some things that we...

Jun 2020
(0)
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Director

Functionality and Upgrades

I am not thrilled with Epic's billing. Community Connect Resolute has certainly not been the best...

Jun 2020
(0)
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Director

Other Observations & Comments

Everything has gone to hell with the coronavirus. Before, I wasn't really thrilled about our days in...

Jun 2020
(0)
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Director

Implementation and Training

Things have been very difficult but only because we are a Community Connect organization, so we...

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I expect a lot out of my software when it comes to claims, but I don't expect a lot for eligibility....

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I would like Epic to do a total rewrite of all of their software for claims and billing. The system...

Jun 2020
(0)
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Director

Functionality and Upgrades

The system is just horrible, and I have probably used about 20 different billing solutions in my...

Jun 2020
(0)
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 or  to see details.

Director

Service and Support

On the clinical side, our Community Connect host has done a pretty good job of supporting us...

Jun 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Service and communication from our host site is okay, but it could always be better.

May 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Billing through Community Connect Resolute works well. We have everything we need when we pull from...

May 2020
(0)
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COO

Technology

Our previous system was much more customizable than Epic's system. Managers who were on our previous...

Apr 2020
(0)
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 or  to see details.

COO

Relationship

I can't say that Epic doesn't keep their promises. We are all trying. Nobody goes to work on any...

Apr 2020
(0)
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COO

Other Observations & Comments

Epic is pretty good about not charging us. If they make a tweak in the system, Epic doesn't charge...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

I love Epic. I love the whole system. Epic does a really good job engaging with us and keeping our...

Mar 2020
(0)
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CFO

Implementation and Training

Epic does a pretty good job with training, but some of the things with the customization get lost....

Mar 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

Moving to Epic has been a big win because everything is found in one place. Patient billing is easy...

Mar 2020
(0)
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 or  to see details.

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