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Community Connect Resolute Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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Director

I can't make sense of the data that is coming to us from our host site. They tell us that they can't...

Jun 2021
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Director

The turnaround time for getting answers from our host isn't as quick as I want. But our host is...

Jun 2021
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Director

I don't think our satisfaction with the Community Connect platform will change. If we move ahead as...

Jun 2021
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CIO

I am pretty well informed about what Epic is working on. They have a rigorous upgrade schedule...

Jun 2021
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CIO

The billing side and other components of the system have a lot of detail and intricacies. The...

Jun 2021
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CIO

I don’t get everything I should for what I am paying for Community Connect. We have had to expand...

Jun 2021
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CIO

We have some small gaps with Community Connect Resolute. We have had to refine some things in debt...

Jun 2021
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Manager

We have to request our reports through Epic, and the turnaround time varies. The turnaround time can...

Jun 2021
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Manager

I am pretty happy with the billing portion of Epic's system. Our A/R days have decreased...

Jun 2021
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Manager

We like the work queues in Community Connect Resolute. It is just easy to keep track of our claims....

Jun 2021
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Manager

It is very hard to pull a report out of the Epic system. Apparently, I don’t have the knack. I have...

Jun 2021
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Manager

I would like to see more opportunities to set things up individually, such as with procedure codes...

Jun 2021
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Manager

It was tough in the beginning to make sure that everything worked the way it should with charges...

Jun 2021
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VP/Other Executive

I am not sure whether our host promises more than they give. They are very upfront with their...

May 2021
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VP/Other Executive

The revenue cycle area has been our biggest pain point. I don't think that that is because of the...

May 2021
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VP/Other Executive

Our affiliate account representative has been extremely helpful. If we have something that isn't...

May 2021
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Director

Our organization really likes to do things our way because we try to do what is best in terms of...

May 2021
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Manager

We have received very good support from our host site. They have a lot of turnover on the clinic...

May 2021
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Manager

I like Community Connect Resolute way more than our previous patient accounting system. Community...

May 2021
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Director

Epic is always changing; they are always adding new programs and options for doing better. Sometimes...

May 2021
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Director

Epic has some newer functionality. There is a product that they have been improving. We have what we...

May 2021
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VP/Other Executive

We contract a lot of functions out because we just don’t have the depth of staff here. When we moved...

Apr 2021
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Manager

When we go into the Community Connect Resolute system versus our own system, we lose some autonomy...

Mar 2021
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Manager

Epic is up front about telling us whether they don’t have a solution for something. But they also...

Mar 2021
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Manager

Epic’s training is the biggest disappointment. They forced everyone to go through training modules,...

Mar 2021
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Manager

If we use the system as it is intended to be used, Community Connect Resolute works. Most of the...

Mar 2021
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Manager

Epic is great with tip sheets and group education in terms of showing us what needs to be done. I...

Mar 2021
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CFO

If the decision were up to me, I would purchase Community Connect Resolute again, but I would...

Feb 2021
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(0)
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CFO

There are idiosyncrasies in Epic's reporting that potential users need to be aware of. Bad data...

Feb 2021
||
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CFO

We are going to have to fill in some gaps in Community Connect Resolute with a price estimator. We...

Feb 2021
||
(0)
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CFO

Epic has supported us pretty well during the COVID-19 pandemic. We haven't had anything grind to a...

Feb 2021
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CFO

In terms of support, our Epic Community Connect partners have a great setup. Their executives do a...

Feb 2021
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CEO/President

I have looked at the numbers in our A/R days since right after we went live with Epic, and our A/R...

Oct 2020
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CEO/President

We got just about everything we needed through Epic. I don't recall any purchases that we needed to...

Oct 2020
||
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Director

Our Community Connect host works really hard to keep their promises. They aren’t nickel-and-diming...

Oct 2020
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Manager

There are some opportunities for more detail that is needed with DNFB in Community Connect Resolute....

Sep 2020
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Manager

In Community Connect Resolute, we have some catching up to do. We do not have the tools that Epic...

Sep 2020
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Manager

Our Community Connect host needs to be more proactive with best practices and more proactive about...

Sep 2020
||
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CIO

The system works as promoted. It is completely independent, so that works well. We are basically in...

Aug 2020
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CIO

Across the billing side, we probably had a higher number of FTEs than we were recommended to have in...

Aug 2020
||
(0)
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VP/Other Executive

From a revenue cycle standpoint, the work queues that Epic creates do slow down cash flow. The Epic...

Jul 2020
||
(0)
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VP/Other Executive

When it comes to delivering new technology, I am not sure where Epic is going. Our satisfaction will...

Jul 2020
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