Community Connect Resolute
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
I have attended a Community Connect collaborative. That is an Epic-run meeting for host sites and...
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Epic's Community Connect program wasn't everything that we wanted it to be when we went live on it....
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I wouldn't buy the solution again if I didn't have to. However, I think that a Community Connect...
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Our host site has been really good about hearing our concerns and trying to reshape their...
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We have revamped how we do statements of work, and we are reconciling our hours worked to what was...
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Our host's support team isn't very knowledgeable about the product. My biller often comes to me to...
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In our system, everything is so controlled by the technical side that we don't have access to run...
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Our Community Connect host has an idea of where they want the product to go, but I don't know...
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The biggest thing people don't realize about Epic's system is that there are a lot of different...
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I like the format of the product; it is straightforward. The product has work queues, and users can...
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The team that handles the upgrades is pretty good about getting information out to us in a timely...
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The host meets our needs for the revenue cycle, and they do what we ask, but they don't go above and...
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The host doesn’t charge for every little thing; they just charge for larger projects. I feel like we...
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The nice thing about Epic is that the different modules are mostly similar, even with clinicians...
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I haven't seen any new technology that wasn't expected or anything that has wowed me in Community...
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Epic has some staff members assigned to the Community Connect program at their hub site, but with...
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The product interfaces with a lot of third-party products that our host deals with on a day-to-day...
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When we actually go to Epic, we are able to talk with our peers and bring back a lot of the same...
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The ease of use and workflow are strengths of the system. I like the work queue system and how a...
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Epic is weak at delivering new technology because their updates are quite late. Sometimes there are...
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We determine success with Community Connect Resolute by our A/R days. They are pretty good. Epic is...
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Being a Community Connect site, we don't really work directly with Epic. We have people at the host...
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The education was very much fast tracked, and we did not have proper education before we went live....
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In terms of being proactive on changes, Epic does a pretty good job. With all the changes we have...
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Our staff gets more support on the revenue cycle side of Community Connect Resolute, but our host...
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Epic has work queues in its software to help users address different issues and things they have to...
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The solution is mostly straightforward because it is payer driven. Initially, our host organization...
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We have to be pretty proactive when we are planning to make changes because community connect is an...
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We have to go through our host site for changes because the changes that we make to the system...
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We had to find our own contacts with our host site. Communication is a lot easier now, but it was...
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We need to have a dedicated team of analysts assigned to us. Having a dedicated team requires a lot...
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Our host site charges us for every little thing. When we try to implement changes that our host site...
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We are complaining about community connect a lot right now, but we have the upper hand. Hopefully,...
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Things are very difficult because when we are working with a bigger hospital, they have very...
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We have a pretty good relationship with our host. They are pretty up front in some areas where they...
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There are times when we find that we need a third party for something, and then the charges are a...
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Community Connect Resolute works very well, but when the solution is implemented, it is very...
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For upgrades, our host tells us what is going to happen, and then we do that. Our host is doing a...
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The Community Connect program has been a struggle for us, and it has been a struggle for our host to...
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We wanted to integrate a couple of products and third-party applications with the Epic software. We...
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I guess the Community Connect system is meeting our needs. We are definitely performing. We have a...
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We don't have anybody we can talk to that will perform the same services. That is a lack. All we can...
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There are certainly positives about the Community Connect program. One is that our host has a lot of...
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We don't have access to the great support that we need; I think that has to do with being a...
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We are integrated with our statement company and the people who handle real-time eligibility. The...
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Our host does provide training, but they really don't do a lot of operational training in terms of...
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We don't get a ton of support in terms of reporting. I just try to download, extract, and get what I...
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The system is a little busy. There are different ways to get to different items. On the hospital...
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The system is pretty user friendly. I am happy that Epic is coming up with different things to make...
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Our host has looked into things for us. We have been working on different projects that aren’t in...
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It is a challenge to write, run, and share reports in the solution. That is improving, but one of...
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Our host site keeps their promises most of the time. They make diligent strides and efforts to do...
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Our biggest challenges are on the financial revenue cycle side and in getting some reporting. I...
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Most of Epic’s really innovative things are designed for big organizations and are not really...
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When we first went on Community Connect, all the department heads on our side met with the different...
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There are a few nuances and different ways of charting that physicians have to do for the solution...
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The work queues work in Community Connect Resolute. The issues we have are usually with the billing...
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Our host is more on the reactive side. We come up with issues and have needs. As our host site...
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There isn’t an executive level of involvement from our host, but that wouldn’t be at the top of my...
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I can't make sense of the data that is coming to us from our host site. They tell us that they can't...
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The turnaround time for getting answers from our host isn't as quick as I want. But our host is...
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I don't think our satisfaction with the Community Connect platform will change. If we move ahead as...
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I am pretty well informed about what Epic is working on. They have a rigorous upgrade schedule...
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The billing side and other components of the system have a lot of detail and intricacies. The...
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I don’t get everything I should for what I am paying for Community Connect. We have had to expand...
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We have some small gaps with Community Connect Resolute. We have had to refine some things in debt...
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We have to request our reports through Epic, and the turnaround time varies. The turnaround time can...
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I am pretty happy with the billing portion of Epic's system. Our A/R days have decreased...
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We like the work queues in Community Connect Resolute. It is just easy to keep track of our claims....
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It is very hard to pull a report out of the Epic system. Apparently, I don’t have the knack. I have...
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I would like to see more opportunities to set things up individually, such as with procedure codes...
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It was tough in the beginning to make sure that everything worked the way it should with charges...
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I am not sure whether our host promises more than they give. They are very upfront with their...
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The revenue cycle area has been our biggest pain point. I don't think that that is because of the...
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Our affiliate account representative has been extremely helpful. If we have something that isn't...
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Our organization really likes to do things our way because we try to do what is best in terms of...
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