Community Connect Resolute
Filtered view: All

Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
CIO

I have attended a Community Connect collaborative. That is an Epic-run meeting for host sites and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic's Community Connect program wasn't everything that we wanted it to be when we went live on it....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I wouldn't buy the solution again if I didn't have to. However, I think that a Community Connect...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our host site has been really good about hearing our concerns and trying to reshape their...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have revamped how we do statements of work, and we are reconciling our hours worked to what was...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host's support team isn't very knowledgeable about the product. My biller often comes to me to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In our system, everything is so controlled by the technical side that we don't have access to run...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our Community Connect host has an idea of where they want the product to go, but I don't know...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest thing people don't realize about Epic's system is that there are a lot of different...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the format of the product; it is straightforward. The product has work queues, and users can...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The team that handles the upgrades is pretty good about getting information out to us in a timely...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The host meets our needs for the revenue cycle, and they do what we ask, but they don't go above and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The host doesn’t charge for every little thing; they just charge for larger projects. I feel like we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The nice thing about Epic is that the different modules are mostly similar, even with clinicians...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't seen any new technology that wasn't expected or anything that has wowed me in Community...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Epic has some staff members assigned to the Community Connect program at their hub site, but with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The product interfaces with a lot of third-party products that our host deals with on a day-to-day...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When we actually go to Epic, we are able to talk with our peers and bring back a lot of the same...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use and workflow are strengths of the system. I like the work queue system and how a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is weak at delivering new technology because their updates are quite late. Sometimes there are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We determine success with Community Connect Resolute by our A/R days. They are pretty good. Epic is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Being a Community Connect site, we don't really work directly with Epic. We have people at the host...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The education was very much fast tracked, and we did not have proper education before we went live....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of being proactive on changes, Epic does a pretty good job. With all the changes we have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our staff gets more support on the revenue cycle side of Community Connect Resolute, but our host...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic has work queues in its software to help users address different issues and things they have to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is mostly straightforward because it is payer driven. Initially, our host organization...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to be pretty proactive when we are planning to make changes because community connect is an...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to go through our host site for changes because the changes that we make to the system...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had to find our own contacts with our host site. Communication is a lot easier now, but it was...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We need to have a dedicated team of analysts assigned to us. Having a dedicated team requires a lot...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host site charges us for every little thing. When we try to implement changes that our host site...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are complaining about community connect a lot right now, but we have the upper hand. Hopefully,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Things are very difficult because when we are working with a bigger hospital, they have very...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have a pretty good relationship with our host. They are pretty up front in some areas where they...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

There are times when we find that we need a third party for something, and then the charges are a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Community Connect Resolute works very well, but when the solution is implemented, it is very...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

For upgrades, our host tells us what is going to happen, and then we do that. Our host is doing a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The Community Connect program has been a struggle for us, and it has been a struggle for our host to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We wanted to integrate a couple of products and third-party applications with the Epic software. We...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I guess the Community Connect system is meeting our needs. We are definitely performing. We have a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have anybody we can talk to that will perform the same services. That is a lack. All we can...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are certainly positives about the Community Connect program. One is that our host has a lot of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have access to the great support that we need; I think that has to do with being a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are integrated with our statement company and the people who handle real-time eligibility. The...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our host does provide training, but they really don't do a lot of operational training in terms of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't get a ton of support in terms of reporting. I just try to download, extract, and get what I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is a little busy. There are different ways to get to different items. On the hospital...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is pretty user friendly. I am happy that Epic is coming up with different things to make...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our host has looked into things for us. We have been working on different projects that aren’t in...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is a challenge to write, run, and share reports in the solution. That is improving, but one of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our host site keeps their promises most of the time. They make diligent strides and efforts to do...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our biggest challenges are on the financial revenue cycle side and in getting some reporting. I...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of Epic’s really innovative things are designed for big organizations and are not really...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we first went on Community Connect, all the department heads on our side met with the different...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are a few nuances and different ways of charting that physicians have to do for the solution...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The work queues work in Community Connect Resolute. The issues we have are usually with the billing...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our host is more on the reactive side. We come up with issues and have needs. As our host site...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There isn’t an executive level of involvement from our host, but that wouldn’t be at the top of my...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can't make sense of the data that is coming to us from our host site. They tell us that they can't...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The turnaround time for getting answers from our host isn't as quick as I want. But our host is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think our satisfaction with the Community Connect platform will change. If we move ahead as...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am pretty well informed about what Epic is working on. They have a rigorous upgrade schedule...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The billing side and other components of the system have a lot of detail and intricacies. The...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I don’t get everything I should for what I am paying for Community Connect. We have had to expand...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have some small gaps with Community Connect Resolute. We have had to refine some things in debt...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to request our reports through Epic, and the turnaround time varies. The turnaround time can...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am pretty happy with the billing portion of Epic's system. Our A/R days have decreased...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like the work queues in Community Connect Resolute. It is just easy to keep track of our claims....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is very hard to pull a report out of the Epic system. Apparently, I don’t have the knack. I have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see more opportunities to set things up individually, such as with procedure codes...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It was tough in the beginning to make sure that everything worked the way it should with charges...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am not sure whether our host promises more than they give. They are very upfront with their...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The revenue cycle area has been our biggest pain point. I don't think that that is because of the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our affiliate account representative has been extremely helpful. If we have something that isn't...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our organization really likes to do things our way because we try to do what is best in terms of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles