Community Connect Resolute Commentary
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Coray Tate
SRU Manager
KLAS SRU Manager - Coray Tate
 
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User Commentary

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Manager

Relationship

Our host didn't have something figured out with billing, but that has recently been fixed. We can...

Jun 2024
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Manager

Loyalty, Product

If we let the system do what it is supposed to do, it works. I love the work queues and how the...

Jun 2024
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Manager

Culture, Product

The struggle with our host has been their understanding of professional billing versus hospital...

Jun 2024
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Manager

Product

What I like about Community Connect Resolute is how we can set up different rules to make things...

Jun 2024
||
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Manager

Operations

Our billers got training from our host, but we had a lot of manual processes in place from legacy...

Jun 2024
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Manager

Relationship

Our Community Connect person is amazing. They are very responsive. However, Epic is sometimes a...

May 2024
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Manager

Operations

Our Community Connect host does the best they can with training, but we have to take that training...

May 2024
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Manager

Operations

It seems like Epic adjusts what their rollout will be until minutes before it is actually deployed....

May 2024
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CFO

Loyalty, Operations

Community Connect Resolute is great. I think it is going to be a game changer for us. We had a...

May 2024
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Manager

Relationship, Operations, Product, Value

Epic is not built for smaller hospitals, so it takes a bit of work to get some of the upgrades and...

Apr 2024
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Manager

Relationship, Product

We are part of a larger community with Community Connect, so we are able to use multiple resources...

Apr 2024
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Director

Relationship, Operations

Epic keeps their promises, but our host site doesn't. When we do upgrades, our host site doesn't...

Apr 2024
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Director

Product

When it comes to new technology, our host site may not always turn on certain features, but they do...

Apr 2024
||
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Director

Relationship

I don't think that our host site staffs their support team well enough. We have been waiting for...

Apr 2024
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Director

Product, Value

Our host isn’t on the latest and greatest version, so we don't always get all the updates. We have...

Mar 2024
||
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Director

Product

Overall, things with Community Connect Resolute are going well. It is easy for our staff to use and...

Mar 2024
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Director

Loyalty, Product

Unfortunately, we use Community Connect Resolute. We couldn't afford Epic's full system, but we...

Mar 2024
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Director

Operations

Epic's training is pretty basic. Epic doesn't train people on how to use their workflows. They train...

Mar 2024
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Director

Culture

Epic tends to oversell themselves. They don't make any promises, so I guess they do keep their...

Mar 2024
||
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Director

Relationship, Product

Epic is starting to make some changes to things that were already working and easy to use. We feel...

Mar 2024
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Director

Product

My biggest issue with Epic right now is that we are seeing more and more patients come in with their...

Mar 2024
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Director

Relationship

The difficult thing with Epic is that everything has to go through our host site. When I have an...

Mar 2024
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Director

Value

I am not sure what we are paying Epic, but with what I know from my history with them, we are...

Mar 2024
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Director

Product

The system is good for what it does. The vendor's upgrades are usually useful. The system is stable....

Mar 2024
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Manager

Relationship, Operations

Since I have been at this organization, the host has done a pretty good job with the implementation...

Feb 2024
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Manager

Product, Value

My biggest challenge with the Community Connect product is that sometimes new features are not...

Feb 2024
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Analyst/Coordinator

Relationship

Our host site is very short staffed, and we have noticed a significant decrease in services over the...

Feb 2024
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Analyst/Coordinator

Operations

We would like to see more training specific to us as a Community Connect site. Our host site is a...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Things are getting better with our payer platforms in the system, but we would like to see more...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

When we set the system up many years ago, we were a smaller organization. As we have grown, it would...

Feb 2024
||
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Analyst/Coordinator

Product

The main functionalities that are lacking from the system are on its reporting side. A lot of those...

Feb 2024
||
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Analyst/Coordinator

Relationship, Product

We have requested multiple new technologies that have been out there and on our tickets for a long...

Feb 2024
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Director

Relationship

Our host site's support people aren't being very responsive right now. They just aren't quick. They...

Jan 2024
||
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Director

Loyalty, Relationship, Product

I like the direction Epic is going in with their ambient listening features to help their providers...

Jan 2024
||
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Director

Operations, Product

Our host site assists us with our interfaces. When we first went live, our host site didn't have a...

Jan 2024
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VP/Other Executive

Relationship

We have more capabilities with our host than we had previously. We have a list of point-of-contact...

Jan 2024
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VP/Other Executive

Relationship, Product

The tracking within the product moves well, and the reporting side is really good. The vendor has...

Jan 2024
||
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VP/Other Executive

Product

This arrangement is really nice for facilities that want to get Epic's Community Connect model but...

Jan 2024
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Director

Product

For the most part, our clinical staff is pretty happy with Community Connect Resolute. The work...

Sep 2023
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Director

Value

I would buy Community Connect Resolute again, but maybe through a different host. There are a lot of...

Sep 2023
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Director

Product

One of the worst parts about Community Connect Resolute is the reporting; it is horrid. It is...

Sep 2023
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Manager

Product

On the EHR side, the clinical application and the Resolute application are very compatible....

Aug 2023
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Manager

Product

The biggest challenge with Community Connect Resolute is getting the reports we need, and I don't...

Aug 2023
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(0)
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Manager

Product

We like how the system is so automated in terms of submitting charges to insurance companies and...

Aug 2023
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Manager

Product

It is sometimes hard to make the system do what we want it to do. We have to manipulate some things...

Aug 2023
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Manager

Product

On claims, if certain insurance companies don’t like a code or two codes together, Community Connect...

Aug 2023
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CEO/President

Culture, Value

Epic needs to get their costs in line. They can't keep offloading all the costs on me. The cost of...

Aug 2023
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CEO/President

Operations, Product

The upgrades have been really good. Our host has split those out now to where we are not waiting on...

Aug 2023
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CEO/President

Relationship

We have a pretty good relationship with our host. They don't move as fast as we want them to, and we...

Aug 2023
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CEO/President

Relationship

When we share something that we want the vendor to look at, our Epic BFFs are pretty good about...

Aug 2023
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Director

Product

It is good that facilities can take advantage of a system like Epic's, even if they might not be...

Jul 2023
||
(0)
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Director

Relationship, Product

A challenge we see with Community Connect Resolute is that it is not completely separate and...

Jul 2023
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CEO/President

Relationship, Operations

Our Community Connect host was switching to Hyperdrive, and they kept telling us there would be no...

Jul 2023
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CEO/President

Operations, Product

For people under the age of 45, Community Connect Resolute is easy to use. For people over the age...

Jul 2023
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