Community Connect Resolute Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Value
Financial things have gotten better since our Epic go-live.
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Relationship
As far as support and ticket resolution go, our host really struggles on the financial side. We have...
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Loyalty
We went with our hosting model as opposed to the standard Community Connect model because we'd have...
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Operations
Our host has lots of training resources, and those are helpful. I can even search Epic's user...
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Operations
Workflow training from our Epic host would be helpful. Our Epic host tends to focus on training on...
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Relationship
The positive of an Epic Community Connect setup is that the support tends to be more direct. We...
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Operations, Product
The biggest red flag of using Epic through Community Connect is that we have to go along with the...
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Loyalty, Relationship, Operations
I went to the Community Connect Resolute user group meeting recently and talked to some people at...
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Relationship, Value
We are on Community Connect Resolute, which means we connect through a larger health system. So most...
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Product
With Epic's system, there are a lot of clicks, and that makes things tricky, especially with the...
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Operations
The implementation for Community Connect Resolute was not as good, but I think the host site has...
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Product, Value
The thing that is working well with Community Connect Resolute is its efficiency. Everything is so...
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Operations
There isn't any training for Community Connect Resolute. We get the occasional tip sheet, but there...
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Relationship, Operations, Product
Epic is very streamlined in how they do their upgrades and in what is available to us one to three...
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Operations, Value
From an install perspective, we brought on additional revenue people to help with the implementation...
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Product
Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....
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Product
We are several months into using Community Connect Resolute, and our financials are still very rocky...
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Commentary Summary
Comment Type Breakout