Community Connect Resolute Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Product
I need more robust reporting. The reporting is the worst part of the system. I would like to see...
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Product
I would suggest that Epic make the professional billing side of Community Connect Resolute work more...
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Relationship
With Community Connect Resolute, we have been able to automate a lot of things so that my billers...
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Product
The revenue cycle system is a reflection of what happens in the clinical bills. If a patient is in a...
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Operations, Product
Where we failed in our cycle was that we did not do enough testing of our daily routine to test the...
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Relationship
Our host didn't have something figured out with billing, but that has recently been fixed. We can...
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Loyalty, Product
If we let the system do what it is supposed to do, it works. I love the work queues and how the...
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Culture, Product
The struggle with our host has been their understanding of professional billing versus hospital...
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Product
What I like about Community Connect Resolute is how we can set up different rules to make things...
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Operations
Our billers got training from our host, but we had a lot of manual processes in place from legacy...
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Relationship
Our Community Connect person is amazing. They are very responsive. However, Epic is sometimes a...
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Operations
Our Community Connect host does the best they can with training, but we have to take that training...
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Operations
It seems like Epic adjusts what their rollout will be until minutes before it is actually deployed....
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Loyalty, Operations
Community Connect Resolute is great. I think it is going to be a game changer for us. We had a...
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Relationship, Operations, Product, Value
Epic is not built for smaller hospitals, so it takes a bit of work to get some of the upgrades and...
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Relationship, Product
We are part of a larger community with Community Connect, so we are able to use multiple resources...
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Relationship, Operations
Epic keeps their promises, but our host site doesn't. When we do upgrades, our host site doesn't...
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Product
When it comes to new technology, our host site may not always turn on certain features, but they do...
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Relationship
I don't think that our host site staffs their support team well enough. We have been waiting for...
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Product, Value
Our host isn’t on the latest and greatest version, so we don't always get all the updates. We have...
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Product
Overall, things with Community Connect Resolute are going well. It is easy for our staff to use and...
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Loyalty, Product
Unfortunately, we use Community Connect Resolute. We couldn't afford Epic's full system, but we...
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Operations
Epic's training is pretty basic. Epic doesn't train people on how to use their workflows. They train...
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Culture
Epic tends to oversell themselves. They don't make any promises, so I guess they do keep their...
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Relationship, Product
Epic is starting to make some changes to things that were already working and easy to use. We feel...
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Product
My biggest issue with Epic right now is that we are seeing more and more patients come in with their...
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Relationship
The difficult thing with Epic is that everything has to go through our host site. When I have an...
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Value
I am not sure what we are paying Epic, but with what I know from my history with them, we are...
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Product
The system is good for what it does. The vendor's upgrades are usually useful. The system is stable....
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Relationship, Operations
Since I have been at this organization, the host has done a pretty good job with the implementation...
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Product, Value
My biggest challenge with the Community Connect product is that sometimes new features are not...
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Relationship
Our host site is very short staffed, and we have noticed a significant decrease in services over the...
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Operations
We would like to see more training specific to us as a Community Connect site. Our host site is a...
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Loyalty, Product
Things are getting better with our payer platforms in the system, but we would like to see more...
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Operations
When we set the system up many years ago, we were a smaller organization. As we have grown, it would...
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Product
The main functionalities that are lacking from the system are on its reporting side. A lot of those...
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Relationship, Product
We have requested multiple new technologies that have been out there and on our tickets for a long...
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Relationship
Our host site's support people aren't being very responsive right now. They just aren't quick. They...
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Loyalty, Relationship, Product
I like the direction Epic is going in with their ambient listening features to help their providers...
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Operations, Product
Our host site assists us with our interfaces. When we first went live, our host site didn't have a...
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Relationship
We have more capabilities with our host than we had previously. We have a list of point-of-contact...
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Relationship, Product
The tracking within the product moves well, and the reporting side is really good. The vendor has...
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Product
This arrangement is really nice for facilities that want to get Epic's Community Connect model but...
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