Community Connect Resolute Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Director

Operations

There isn't any training for Community Connect Resolute. We get the occasional tip sheet, but there...

May 2025
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Manager

Relationship, Operations, Product

Epic is very streamlined in how they do their upgrades and in what is available to us one to three...

Apr 2025
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Manager

Operations, Value

From an install perspective, we brought on additional revenue people to help with the implementation...

Apr 2025
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Manager

Product

Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....

Apr 2025
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Manager

Product

We are several months into using Community Connect Resolute, and our financials are still very rocky...

Apr 2025
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Manager

Product

We would like the professional billing in Community Connect Resolute to be improved. That...

Mar 2025
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Manager

Product

Community Connect Resolute is easy to use. I love being able to dig up information so I can analyze...

Mar 2025
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Manager

Loyalty, Product

We would like to see integration between Community Connect Resolute, our claims management solution,...

Mar 2025
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Analyst/Coordinator

Relationship, Product

Our host organization doesn't totally understand us because they are a different type of facility....

Feb 2025
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Analyst/Coordinator

Relationship, Operations, Product

With Community Connect Resolute, we are still having a lot of problems with setup. We haven't yet...

Feb 2025
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Manager

Product

Epic is better than our previous vendor. For scheduling, Book It has been well received by our team....

Feb 2025
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Manager

Relationship, Operations

With professional billing, sometimes it is harder to implement things through the Community Connect...

Feb 2025
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Manager

Product

Everything is siloed, so we have issues. I have access to mark patients as deceased, I'm not a...

Jan 2025
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Manager

Relationship

Our support is basically just through our host. Every so often, we might have to get an Epic person...

Jan 2025
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CEO/President

Relationship

Our host for Community Connect Resolute is exceptionally good. They are working really hard to...

Jan 2025
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CEO/President

Relationship, Product

Our ability to connect with our other partners in Epic has been great. However, we work with an...

Jan 2025
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CEO/President

Product

Epic’s new upgrade philosophy of doing more routine, smaller upgrades has been really good. Also,...

Jan 2025
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Manager

Relationship, Operations

I think that Epic's software can be really great, but their Community Connect model is a challenge....

Jan 2025
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Manager

Relationship

Epic says that if we need them, we can contact them through our host site. We meet with people at...

Jan 2025
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Director

Product

Epic's capabilities are so extensive that adding for customization is problematic in that the system...

Jan 2025
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Director

Loyalty, Product

Community Connect Resolute is still the best out there regarding overall capabilities and...

Jan 2025
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Director

Relationship, Operations

If someone buys their services from Epic, then Epic is their implementation provider unless they...

Jan 2025
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Director

Loyalty, Product

I need more robust reporting. The reporting is the worst part of the system. I would like to see...

Nov 2024
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Director

Product

I would suggest that Epic make the professional billing side of Community Connect Resolute work more...

Nov 2024
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Director

Relationship

With Community Connect Resolute, we have been able to automate a lot of things so that my billers...

Nov 2024
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CFO

Product

The revenue cycle system is a reflection of what happens in the clinical bills. If a patient is in a...

Oct 2024
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CFO

Operations, Product

Where we failed in our cycle was that we did not do enough testing of our daily routine to test the...

Oct 2024
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Manager

Relationship

Our host didn't have something figured out with billing, but that has recently been fixed. We can...

Jun 2024
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Manager

Loyalty, Product

If we let the system do what it is supposed to do, it works. I love the work queues and how the...

Jun 2024
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Manager

Culture, Product

The struggle with our host has been their understanding of professional billing versus hospital...

Jun 2024
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Manager

Product

What I like about Community Connect Resolute is how we can set up different rules to make things...

Jun 2024
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Manager

Operations

Our billers got training from our host, but we had a lot of manual processes in place from legacy...

Jun 2024
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Manager

Relationship

Our Community Connect person is amazing. They are very responsive. However, Epic is sometimes a...

May 2024
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Manager

Operations

Our Community Connect host does the best they can with training, but we have to take that training...

May 2024
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Manager

Operations

It seems like Epic adjusts what their rollout will be until minutes before it is actually deployed....

May 2024
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