Community Connect Resolute
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Whenever we need an adjustment to be made to anything, whether it be something in the billing world...
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Product
Community Connect is a good EMR. It has lots of capabilities. Unfortunately, it is not configured...
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Product
It is really hard to get the data we need. One topic that causes me a lot of heartburn right now is...
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Culture
Our host sold the product to us saying that it was the Epic system. They sent us to another hospital...
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Value
We argue with our host a lot over billing. They make decisions we don’t agree with that don’t make...
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Relationship
There was a claims specialist at our host organization that was fabulous. I don't know what happened...
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Relationship
I don't know what our host’s vision is. Usually, they tell us what is coming down from Epic and what...
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Operations
When we do upgrades, our host brings things to us, does a quick little tutorial that is usually just...
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Culture, Value
Community Connect Resolute is an extremely overpriced and underperforming system. It is a mediocre...
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Product, Product
Being a Community Connect partner, the billing piece is walled off from the clinical modules because...
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Operations, Operations
We would like to get more notice when our host is going to change things, and we would like more...
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Loyalty, Loyalty, Relationship, Relationship
Our host’s support team doesn’t dig into problems. They will close our tickets and tell us they...
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Relationship, Value
Anytime we need any change requests from our host, there is always a fee involved.
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Operations
Our host has completely moved away from in-person training, but not everyone uses Community Connect...
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Operations
Epic does a really good job with tip sheets, so I could sit down with a tip sheet, and it would walk...
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Operations
We would like more on-demand training that is more customized. We would also like to have training...
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Relationship, Product
We are able to customize very little without the assistance of the Community Connect site.
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Relationship
Our host is responsive to our requests, but they don't respond as quickly as we would like them to....
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Product
Community Connect Resolute is intuitive and has clear reporting.
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Relationship
We would like Epic to inform us of new features that are available.
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Relationship
We are a small organization, and our host is a lot larger. They have committees upon committees upon...
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Relationship, Product
Community Connect Resolute is working very well for us. Our providers say they would give it four...
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Relationship
Our host doesn’t listen. They told us the system could be customized to the way our center wants to...
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Product
Every day, there is something else we put our finger on that shows the build is incorrect. There are...
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Relationship
The host needs to be more responsive and take ownership of errors in the build that we have come...
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Loyalty, Relationship, Product
Community Connect has the potential to be a really robust, really great product. But there are just...
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Product
We have had some updates. But on the PM side, I don't see any quality upgrades for any quality improvements....
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Operations
The host was assigning training to employees when the host didn't know what those employees' job...
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Product
One thing I like about Community Connect Resolute is being able to easily access the patient chart...
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Product
The product anticipates all of the measures that are needed to meet the requirements for the ACO and...
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Product
The fact that I have to log in to the accounting product separately from the other Epic product is...
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Relationship
There are a few things our host could do to make our experience with Community Connect better. They...
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Relationship
Epic blows other vendors' support out of the water; there is no comparison. If something is broken,...
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Operations
One of the hardest things to nail down with Epic was how to get work queues to flow appropriately in...
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Relationship
For an organization to be successful with the Community Connect system, they need to involve...
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Relationship
Epic tries, but I think they are too big sometimes, so they cannot deliver some of the things...
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Relationship, Product
Our primary contact from our host tries to meet our needs. They have been amazing. Things are just...
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Relationship, Product
We have a moderate ability to make changes to the system. Epic has a big system, and they are pretty...
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Product
One of our dashboards in the system is really good. The product pulls clinical data and physician...
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Relationship
We have insufficient visibility into what Epic’s promises are. We have no communication, contact,...
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Product
I have no way to differentiate whether the deficiencies that we see within the product are the fault...
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Product, Value
Epic's Community Connect product is pretty phenomenal. Having everything under one umbrella is...
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Product
Sometimes, Epic technology is a little bit overbearing. There is so much information, and everything...
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Relationship, Operations
We get regular communications through our Community Connect host with regard to the upgrades that...
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Product
Using a Community Connect product is unique. It is not something that we have been through before,...
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Product
The Community Connect system is so robust, and there is so much going on in it that there are always...
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Relationship, Product
Epic is constantly rolling out new updates and upgrades through our host hospital in order to keep...
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Relationship
Our host is generally responsive and supportive, but we have to go through a couple of different...
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Product
On the hospital billing side, I like how the product tracks where things have been, in and out of...
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Product
The reporting piece needs to be improved tremendously. I have a very hard time getting anything out...
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Product
I have used lots of different systems, and Epic’s system is not the best I have ever worked with,...
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Product
Epic needs to continue changing the physician billing part of the system to be more like the...
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Relationship, Operations, Product
We don't have too many major issues with the product. I like Epic. The product has a lot of bells...
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Relationship
Anytime I need something, I can reach out and get somebody to help me so that I don't have to be on...
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Relationship, Operations, Product
I would like to see more tailored communication and education from our Community Connect host on...
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Relationship
One thing our host changed that we never had before is that they created account managers that...
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Relationship, Product
The vendor could do better in terms of their functionality meeting our needs. Part of that has to do...
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Relationship
The relationship with our host site has been good and bad. It is good to have our host’s support,...
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Value
Our host charges for every little thing they can possibly charge for.
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Culture, Product
Epic's system works as it is promoted, but we don’t always have access to use everything the system...
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Operations
There are some functions in the system that we don’t always know where to find. If we had proper...
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Relationship
No one from our host ever reaches out to say they can do something or to escalate a concern up the...
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Relationship, Product
I think Epic and our host try to be on top of things when it comes to changes in coding, the...
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Product
Resolute Hospital Billing is a great product. I know people who use it that are not part of the...
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Product
We can do reports, but we have to understand how to make the reports to get them. We have been using...
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Product, Value
I would definitely buy Community Connect Resolute again. Because of the Community Connect model, a...
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Relationship
Epic keeps their promises. They give us their answers whether or not we like those answers. They are...
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Operations
The inflexibility of the training environment is the biggest downfall. When we do the training and...
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Relationship, Product
We have different rules we must deal with, and some of those don't quite fit in Community Connect...
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Operations, Product
I don't see any issues with the upgrades. We know when the upgrades are coming, and we know when...
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Loyalty, Relationship, Product
Sometimes it feels like Epic makes changes just to change the look of the product, and that makes...
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Relationship
The support we get for Community Connect Resolute is top notch. I know that is not the case with...
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Relationship
If I have any questions, I have specific people I can call for help on the billing side, and those...
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Product
We use Community Connect Resolute for our billing. I really like how everything is in one place. I...
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Product
Being so hospital based is a big problem with the solution. In terms of setting up classifications...
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Culture, Operations, Product
Within the solution, it is very cumbersome to load contracts, and we want to load our contracts so...
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Product
We are an Epic shop, so we use Community Connect Resolute, and it is a wonderful system with a lot...
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Relationship
The support structure that the vendor has in place differentiates them. The support people are very...
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Product
The reporting has gotten better since we went live, but we still rely on an outside data...
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Loyalty, Relationship
Our early years on Community Connect were hard. There were a lot of growing pains, but now our host...
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Operations, Product
Epic does a good job of coming out with the latest and greatest and of keeping up with new trends....
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Value
Our host doesn’t always have available staff to do the projects that the Community Connect sites are...
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Relationship
The people at the call center that we have to call into are not very knowledgeable concerning the...
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Relationship
Our host is getting better at being proactive, but we still struggle when we call in because we are...
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Relationship
I would tell someone looking into Community Connect that it provides a good network of resources. We...
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Operations, Product, Value
With Community Connect Resolute, we are able to keep our days in A/R relatively few, and that is a...
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Operations
The host didn't have the staff to give us training that was very well thought out, so we didn't get...
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Operations
The host doesn't really provide ongoing training. The host does send out weekly updates. We do all...
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Relationship
We had to really make a fuss to get support from our Community Connect partner.
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Operations
We never really got to do any end-to-end testing before we went live, so now we are working through...
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Loyalty, Operations
The training is getting a lot better. Our host is doing things better now. We have hired analysts to...
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Relationship
The people that we work with are really great.
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Operations
The training that we received for the product was really good. Our host site has done a lot of...
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Product
I wouldn't say that the product has any integration options. We have to do file transfers.
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