Community Connect Resolute Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Operations
There isn't any training for Community Connect Resolute. We get the occasional tip sheet, but there...
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Relationship, Operations, Product
Epic is very streamlined in how they do their upgrades and in what is available to us one to three...
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Operations, Value
From an install perspective, we brought on additional revenue people to help with the implementation...
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Product
Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....
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Product
We are several months into using Community Connect Resolute, and our financials are still very rocky...
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Product
We would like the professional billing in Community Connect Resolute to be improved. That...
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Product
Community Connect Resolute is easy to use. I love being able to dig up information so I can analyze...
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Loyalty, Product
We would like to see integration between Community Connect Resolute, our claims management solution,...
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Relationship, Product
Our host organization doesn't totally understand us because they are a different type of facility....
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Relationship, Operations, Product
With Community Connect Resolute, we are still having a lot of problems with setup. We haven't yet...
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Product
Epic is better than our previous vendor. For scheduling, Book It has been well received by our team....
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Relationship, Operations
With professional billing, sometimes it is harder to implement things through the Community Connect...
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Product
Everything is siloed, so we have issues. I have access to mark patients as deceased, I'm not a...
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Relationship
Our support is basically just through our host. Every so often, we might have to get an Epic person...
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Relationship
Our host for Community Connect Resolute is exceptionally good. They are working really hard to...
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Relationship, Product
Our ability to connect with our other partners in Epic has been great. However, we work with an...
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Product
Epic’s new upgrade philosophy of doing more routine, smaller upgrades has been really good. Also,...
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Relationship, Operations
I think that Epic's software can be really great, but their Community Connect model is a challenge....
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Relationship
Epic says that if we need them, we can contact them through our host site. We meet with people at...
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Product
Epic's capabilities are so extensive that adding for customization is problematic in that the system...
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Loyalty, Product
Community Connect Resolute is still the best out there regarding overall capabilities and...
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Relationship, Operations
If someone buys their services from Epic, then Epic is their implementation provider unless they...
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Loyalty, Product
I need more robust reporting. The reporting is the worst part of the system. I would like to see...
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Product
I would suggest that Epic make the professional billing side of Community Connect Resolute work more...
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Relationship
With Community Connect Resolute, we have been able to automate a lot of things so that my billers...
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Product
The revenue cycle system is a reflection of what happens in the clinical bills. If a patient is in a...
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Operations, Product
Where we failed in our cycle was that we did not do enough testing of our daily routine to test the...
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Relationship
Our host didn't have something figured out with billing, but that has recently been fixed. We can...
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Loyalty, Product
If we let the system do what it is supposed to do, it works. I love the work queues and how the...
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Culture, Product
The struggle with our host has been their understanding of professional billing versus hospital...
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Product
What I like about Community Connect Resolute is how we can set up different rules to make things...
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Operations
Our billers got training from our host, but we had a lot of manual processes in place from legacy...
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Relationship
Our Community Connect person is amazing. They are very responsive. However, Epic is sometimes a...
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Operations
Our Community Connect host does the best they can with training, but we have to take that training...
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Operations
It seems like Epic adjusts what their rollout will be until minutes before it is actually deployed....
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