Community Connect Resolute Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Product, Value
Our host isn’t on the latest and greatest version, so we don't always get all the updates. We have...
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Product
Overall, things with Community Connect Resolute are going well. It is easy for our staff to use and...
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Loyalty, Product
Unfortunately, we use Community Connect Resolute. We couldn't afford Epic's full system, but we...
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Operations
Epic's training is pretty basic. Epic doesn't train people on how to use their workflows. They train...
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Culture
Epic tends to oversell themselves. They don't make any promises, so I guess they do keep their...
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Relationship, Product
Epic is starting to make some changes to things that were already working and easy to use. We feel...
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Product
My biggest issue with Epic right now is that we are seeing more and more patients come in with their...
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Relationship
The difficult thing with Epic is that everything has to go through our host site. When I have an...
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Value
I am not sure what we are paying Epic, but with what I know from my history with them, we are...
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Product
The system is good for what it does. The vendor's upgrades are usually useful. The system is stable....
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Relationship, Operations
Since I have been at this organization, the host has done a pretty good job with the implementation...
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Product, Value
My biggest challenge with the Community Connect product is that sometimes new features are not...
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Relationship
Our host site is very short staffed, and we have noticed a significant decrease in services over the...
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Operations
We would like to see more training specific to us as a Community Connect site. Our host site is a...
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Loyalty, Product
Things are getting better with our payer platforms in the system, but we would like to see more...
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Operations
When we set the system up many years ago, we were a smaller organization. As we have grown, it would...
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Product
The main functionalities that are lacking from the system are on its reporting side. A lot of those...
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Relationship, Product
We have requested multiple new technologies that have been out there and on our tickets for a long...
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Relationship
Our host site's support people aren't being very responsive right now. They just aren't quick. They...
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Loyalty, Relationship, Product
I like the direction Epic is going in with their ambient listening features to help their providers...
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Operations, Product
Our host site assists us with our interfaces. When we first went live, our host site didn't have a...
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Relationship
We have more capabilities with our host than we had previously. We have a list of point-of-contact...
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Relationship, Product
The tracking within the product moves well, and the reporting side is really good. The vendor has...
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Product
This arrangement is really nice for facilities that want to get Epic's Community Connect model but...
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Product
For the most part, our clinical staff is pretty happy with Community Connect Resolute. The work...
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Value
I would buy Community Connect Resolute again, but maybe through a different host. There are a lot of...
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Product
One of the worst parts about Community Connect Resolute is the reporting; it is horrid. It is...
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Product
On the EHR side, the clinical application and the Resolute application are very compatible....
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Product
The biggest challenge with Community Connect Resolute is getting the reports we need, and I don't...
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Product
We like how the system is so automated in terms of submitting charges to insurance companies and...
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Product
It is sometimes hard to make the system do what we want it to do. We have to manipulate some things...
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Product
On claims, if certain insurance companies don’t like a code or two codes together, Community Connect...
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Culture, Value
Epic needs to get their costs in line. They can't keep offloading all the costs on me. The cost of...
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Operations, Product
The upgrades have been really good. Our host has split those out now to where we are not waiting on...
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Relationship
We have a pretty good relationship with our host. They don't move as fast as we want them to, and we...
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Relationship
When we share something that we want the vendor to look at, our Epic BFFs are pretty good about...
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Product
It is good that facilities can take advantage of a system like Epic's, even if they might not be...
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Relationship, Product
A challenge we see with Community Connect Resolute is that it is not completely separate and...
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Relationship, Operations
Our Community Connect host was switching to Hyperdrive, and they kept telling us there would be no...
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Operations, Product
For people under the age of 45, Community Connect Resolute is easy to use. For people over the age...
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Loyalty, Product
We have been using the system for some time, and things are still a mess. Once all of the kinks are...
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Product
The system is user friendly because it is t transparent and there are multiple ways to do things in...
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Relationship, Product
Whenever we need an adjustment to be made to anything, whether it be something in the billing world...
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Product
Community Connect is a good EMR. It has lots of capabilities. Unfortunately, it is not configured...
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Product
It is really hard to get the data we need. One topic that causes me a lot of heartburn right now is...
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Culture
Our host sold the product to us saying that it was the Epic system. They sent us to another hospital...
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Value
We argue with our host a lot over billing. They make decisions we don’t agree with that don’t make...
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Relationship
There was a claims specialist at our host organization that was fabulous. I don't know what happened...
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Relationship
I don't know what our host’s vision is. Usually, they tell us what is coming down from Epic and what...
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Operations
When we do upgrades, our host brings things to us, does a quick little tutorial that is usually just...
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