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Community Connect Resolute Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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User Commentary

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Manager

We have received very good support from our host site. They have a lot of turnover on the clinic...

May 2021
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Manager

I like Community Connect Resolute way more than our previous patient accounting system. Community...

May 2021
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Director

Epic is always changing; they are always adding new programs and options for doing better. Sometimes...

May 2021
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Director

Epic has some newer functionality. There is a product that they have been improving. We have what we...

May 2021
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VP/Other Executive

We contract a lot of functions out because we just don’t have the depth of staff here. When we moved...

Apr 2021
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Manager

When we go into the Community Connect Resolute system versus our own system, we lose some autonomy...

Mar 2021
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Manager

Epic is up front about telling us whether they don’t have a solution for something. But they also...

Mar 2021
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Manager

Epic’s training is the biggest disappointment. They forced everyone to go through training modules,...

Mar 2021
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Manager

If we use the system as it is intended to be used, Community Connect Resolute works. Most of the...

Mar 2021
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Manager

Epic is great with tip sheets and group education in terms of showing us what needs to be done. I...

Mar 2021
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CFO

If the decision were up to me, I would purchase Community Connect Resolute again, but I would...

Feb 2021
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CFO

There are idiosyncrasies in Epic's reporting that potential users need to be aware of. Bad data...

Feb 2021
(0)
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CFO

We are going to have to fill in some gaps in Community Connect Resolute with a price estimator. We...

Feb 2021
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CFO

Epic has supported us pretty well during the COVID-19 pandemic. We haven't had anything grind to a...

Feb 2021
(0)
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CFO

In terms of support, our Epic Community Connect partners have a great setup. Their executives do a...

Feb 2021
(0)
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CEO/President

I have looked at the numbers in our A/R days since right after we went live with Epic, and our A/R...

Oct 2020
(0)
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CEO/President

We got just about everything we needed through Epic. I don't recall any purchases that we needed to...

Oct 2020
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Director

Our Community Connect host works really hard to keep their promises. They aren’t nickel-and-diming...

Oct 2020
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Manager

There are some opportunities for more detail that is needed with DNFB in Community Connect Resolute....

Sep 2020
(0)
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Manager

In Community Connect Resolute, we have some catching up to do. We do not have the tools that Epic...

Sep 2020
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Manager

Our Community Connect host needs to be more proactive with best practices and more proactive about...

Sep 2020
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CIO

The system works as promoted. It is completely independent, so that works well. We are basically in...

Aug 2020
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CIO

Across the billing side, we probably had a higher number of FTEs than we were recommended to have in...

Aug 2020
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VP/Other Executive

From a revenue cycle standpoint, the work queues that Epic creates do slow down cash flow. The Epic...

Jul 2020
(0)
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VP/Other Executive

When it comes to delivering new technology, I am not sure where Epic is going. Our satisfaction will...

Jul 2020
(0)
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Manager

I hear a lot of positive things about the system from our end users. Our hub organization has timely...

Jul 2020
(0)
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Director

We have run into some technical challenges from a billing perspective. Things weren’t set up the way...

Jul 2020
(0)
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Director

We have some challenges that we are working through when it comes to the system supporting our...

Jul 2020
(0)
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Director

In a year from now, I think our overall satisfaction with the system is going to increase. We have...

Jul 2020
(0)
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Director

We have no plans to move away from Epic's product. We have a long-term strategy to keep Epic's...

Jul 2020
(0)
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Director

One challenge that we hear about often is that using Epic’s system is a best practice. Obviously,...

Jul 2020
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Director

Epic has been very supportive during the COVID-19 crisis. Our host wanted to delay and postpone our...

Jul 2020
(0)
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Director

COVID-19 is having an extremely negative impact on our cash tendering. We still have a lot of...

Jul 2020
(0)
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Director

We are going to see an increase in our A/R days because of our implementation, but we have some...

Jul 2020
(0)
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Manager

The solution works really well. The most disappointing part are the reports, but the vendor is...

Jul 2020
(0)
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Physician

Cost accounting was a big gap that we had to supplement. Overall, we are happy. The system is...

Jul 2020
(0)
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Physician

The vendor’s executive involvement is pretty good. The executives are very engaged. We have a good...

Jul 2020
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Analyst/Coordinator

Epic is really good at letting us know when go-lives and updates are happening. If the vendor has a...

Jul 2020
(0)
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Analyst/Coordinator

We have struggled more on the billing side. The process has been very painful. There is a lot of...

Jul 2020
(0)
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Analyst/Coordinator

Over the last couple of months, it has tough to get our tickets completed and closed. Before...

Jul 2020
(0)
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Analyst/Coordinator

Billing is just one of those things that we do so differently from our host site. It is an issue of...

Jul 2020
(0)
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CFO

Our experience with Community Connect Resolute started off really good, but then we got in a bit of...

Jul 2020
(0)
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CEO/President

We haven’t had to invest a lot of additional funds outside of our initial platform, but the...

Jul 2020
(0)
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CFO

We have just recently started having regular meetings about Community Connect Resolute, even though...

Jul 2020
(0)
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CFO

The system's work queue process and reporting are confusing. I know work queues are a huge issue,...

Jul 2020
(0)
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CFO

If I were to talk to my staff members who work the closest with the system, they would rate it high...

Jul 2020
(0)
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CFO

The product easily supports our integration and interoperability goals. There are several ways we...

Jul 2020
(0)
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CFO

Every provider we have had come through has always preferred the product over the ones that they...

Jul 2020
(0)
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CFO

The issues we have are always addressed in a very timely manner from the vendor's support people. We...

Jul 2020
(0)
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Manager

The Epic system was a lot of money. I think our satisfaction will stay the same a year from now....

Jul 2020
(0)
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Manager

In terms of where the vendor could improve our experience, they need to invest more in training...

Jul 2020
(0)
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CEO/President

We have good tools in the product that aid us with Charge Router, reporting, edits, and so much...

Jul 2020
(0)
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Nurse

We haven't had to purchase any technology from any outside vendors that I am aware of. I know that...

Jul 2020
(0)
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Nurse

It seems like sometimes we are behind the times instead of being proactive when it comes to a few...

Jul 2020
(0)
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Nurse

One of our teams gets several errors when the team members are trying to push bills through....

Jul 2020
(0)
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Nurse

Sometimes Epic's promises are a little bit extended, but Epic usually comes through eventually.

Jul 2020
(0)
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Nurse

Epic's system is very generic, and I get why that is, but sometimes it would be nice to have a...

Jul 2020
(0)
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CIO

Epic struggles with patient accounting. As a smaller organization, it is hard to get our money’s worth....

Jul 2020
(0)
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CIO

A while back, the vendor said we had to upgrade our office by the end of the month. No one from our...

Jul 2020
(0)
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CIO

Our host went through the process of doing an evaluation when we went live because the go-live was...

Jun 2020
(0)
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CIO

We really haven’t experienced training for our revenue cycle because we haven’t had a lot of...

Jun 2020
(0)
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CIO

If doctors have used the system somewhere else, they do a fine job. There are some things that we...

Jun 2020
(0)
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Director

I am not thrilled with Epic's billing. Community Connect Resolute has certainly not been the best...

Jun 2020
(0)
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Director

Everything has gone to hell with the coronavirus. Before, I wasn't really thrilled about our days in...

Jun 2020
(0)
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Director

Things have been very difficult but only because we are a Community Connect organization, so we...

Jun 2020
(0)
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Director

I expect a lot out of my software when it comes to claims, but I don't expect a lot for eligibility....

Jun 2020
(0)
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Director

I would like Epic to do a total rewrite of all of their software for claims and billing. The system...

Jun 2020
(0)
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Director

The system is just horrible, and I have probably used about 20 different billing solutions in my...

Jun 2020
(0)
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Director

On the clinical side, our Community Connect host has done a pretty good job of supporting us...

Jun 2020
(0)
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Analyst/Coordinator

Service and communication from our host site is okay, but it could always be better.

May 2020
(0)
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Analyst/Coordinator

Billing through Community Connect Resolute works well. We have everything we need when we pull from...

May 2020
(0)
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