Community Connect Resolute Commentary
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship, Operations

Since I have been at this organization, the host has done a pretty good job with the implementation...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

My biggest challenge with the Community Connect product is that sometimes new features are not...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our host site is very short staffed, and we have noticed a significant decrease in services over the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We would like to see more training specific to us as a Community Connect site. Our host site is a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Things are getting better with our payer platforms in the system, but we would like to see more...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

When we set the system up many years ago, we were a smaller organization. As we have grown, it would...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The main functionalities that are lacking from the system are on its reporting side. A lot of those...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We have requested multiple new technologies that have been out there and on our tickets for a long...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our host site's support people aren't being very responsive right now. They just aren't quick. They...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

I like the direction Epic is going in with their ambient listening features to help their providers...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our host site assists us with our interfaces. When we first went live, our host site didn't have a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have more capabilities with our host than we had previously. We have a list of point-of-contact...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

The tracking within the product moves well, and the reporting side is really good. The vendor has...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

This arrangement is really nice for facilities that want to get Epic's Community Connect model but...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For the most part, our clinical staff is pretty happy with Community Connect Resolute. The work...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I would buy Community Connect Resolute again, but maybe through a different host. There are a lot of...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the worst parts about Community Connect Resolute is the reporting; it is horrid. It is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

On the EHR side, the clinical application and the Resolute application are very compatible....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The biggest challenge with Community Connect Resolute is getting the reports we need, and I don't...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like how the system is so automated in terms of submitting charges to insurance companies and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is sometimes hard to make the system do what we want it to do. We have to manipulate some things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

On claims, if certain insurance companies don’t like a code or two codes together, Community Connect...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

Epic needs to get their costs in line. They can't keep offloading all the costs on me. The cost of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

The upgrades have been really good. Our host has split those out now to where we are not waiting on...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We have a pretty good relationship with our host. They don't move as fast as we want them to, and we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

When we share something that we want the vendor to look at, our Epic BFFs are pretty good about...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is good that facilities can take advantage of a system like Epic's, even if they might not be...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

A challenge we see with Community Connect Resolute is that it is not completely separate and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

Our Community Connect host was switching to Hyperdrive, and they kept telling us there would be no...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

For people under the age of 45, Community Connect Resolute is easy to use. For people over the age...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have been using the system for some time, and things are still a mess. Once all of the kinks are...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is user friendly because it is t transparent and there are multiple ways to do things in...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Whenever we need an adjustment to be made to anything, whether it be something in the billing world...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Community Connect is a good EMR. It has lots of capabilities. Unfortunately, it is not configured...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is really hard to get the data we need. One topic that causes me a lot of heartburn right now is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Our host sold the product to us saying that it was the Epic system. They sent us to another hospital...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We argue with our host a lot over billing. They make decisions we don’t agree with that don’t make...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There was a claims specialist at our host organization that was fabulous. I don't know what happened...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't know what our host’s vision is. Usually, they tell us what is coming down from Epic and what...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we do upgrades, our host brings things to us, does a quick little tutorial that is usually just...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Community Connect Resolute is an extremely overpriced and underperforming system. It is a mediocre...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Being a Community Connect partner, the billing piece is walled off from the clinical modules because...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

We would like to get more notice when our host is going to change things, and we would like more...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Relationship, Relationship

Our host’s support team doesn’t dig into problems. They will close our tickets and tell us they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Anytime we need any change requests from our host, there is always a fee involved.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our host has completely moved away from in-person training, but not everyone uses Community Connect...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic does a really good job with tip sheets, so I could sit down with a tip sheet, and it would walk...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We would like more on-demand training that is more customized. We would also like to have training...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We are able to customize very little without the assistance of the Community Connect site.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our host is responsive to our requests, but they don't respond as quickly as we would like them to....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Community Connect Resolute is intuitive and has clear reporting.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We would like Epic to inform us of new features that are available.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are a small organization, and our host is a lot larger. They have committees upon committees upon...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Community Connect Resolute is working very well for us. Our providers say they would give it four...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles