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Community Connect Resolute Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
I can't make sense of the data that is coming to us from our host site. They tell us that they can't...
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Director
The turnaround time for getting answers from our host isn't as quick as I want. But our host is...
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Director
I don't think our satisfaction with the Community Connect platform will change. If we move ahead as...
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CIO
I am pretty well informed about what Epic is working on. They have a rigorous upgrade schedule...
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CIO
The billing side and other components of the system have a lot of detail and intricacies. The...
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CIO
I don’t get everything I should for what I am paying for Community Connect. We have had to expand...
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CIO
We have some small gaps with Community Connect Resolute. We have had to refine some things in debt...
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Manager
We have to request our reports through Epic, and the turnaround time varies. The turnaround time can...
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Manager
I am pretty happy with the billing portion of Epic's system. Our A/R days have decreased...
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Manager
We like the work queues in Community Connect Resolute. It is just easy to keep track of our claims....
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Manager
It is very hard to pull a report out of the Epic system. Apparently, I don’t have the knack. I have...
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Manager
I would like to see more opportunities to set things up individually, such as with procedure codes...
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Manager
It was tough in the beginning to make sure that everything worked the way it should with charges...
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VP/Other Executive
I am not sure whether our host promises more than they give. They are very upfront with their...
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VP/Other Executive
The revenue cycle area has been our biggest pain point. I don't think that that is because of the...
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VP/Other Executive
Our affiliate account representative has been extremely helpful. If we have something that isn't...
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Director
Our organization really likes to do things our way because we try to do what is best in terms of...
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Manager
We have received very good support from our host site. They have a lot of turnover on the clinic...
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Manager
I like Community Connect Resolute way more than our previous patient accounting system. Community...
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Director
Epic is always changing; they are always adding new programs and options for doing better. Sometimes...
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Director
Epic has some newer functionality. There is a product that they have been improving. We have what we...
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VP/Other Executive
We contract a lot of functions out because we just don’t have the depth of staff here. When we moved...
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Manager
When we go into the Community Connect Resolute system versus our own system, we lose some autonomy...
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Manager
Epic is up front about telling us whether they don’t have a solution for something. But they also...
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Manager
Epic’s training is the biggest disappointment. They forced everyone to go through training modules,...
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Manager
If we use the system as it is intended to be used, Community Connect Resolute works. Most of the...
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Manager
Epic is great with tip sheets and group education in terms of showing us what needs to be done. I...
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CFO
If the decision were up to me, I would purchase Community Connect Resolute again, but I would...
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CFO
There are idiosyncrasies in Epic's reporting that potential users need to be aware of. Bad data...
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CFO
We are going to have to fill in some gaps in Community Connect Resolute with a price estimator. We...
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CFO
Epic has supported us pretty well during the COVID-19 pandemic. We haven't had anything grind to a...
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CFO
In terms of support, our Epic Community Connect partners have a great setup. Their executives do a...
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CEO/President
I have looked at the numbers in our A/R days since right after we went live with Epic, and our A/R...
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CEO/President
We got just about everything we needed through Epic. I don't recall any purchases that we needed to...
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Director
Our Community Connect host works really hard to keep their promises. They aren’t nickel-and-diming...
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Manager
There are some opportunities for more detail that is needed with DNFB in Community Connect Resolute....
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Manager
In Community Connect Resolute, we have some catching up to do. We do not have the tools that Epic...
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Manager
Our Community Connect host needs to be more proactive with best practices and more proactive about...
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CIO
The system works as promoted. It is completely independent, so that works well. We are basically in...
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CIO
Across the billing side, we probably had a higher number of FTEs than we were recommended to have in...
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VP/Other Executive
From a revenue cycle standpoint, the work queues that Epic creates do slow down cash flow. The Epic...
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VP/Other Executive
When it comes to delivering new technology, I am not sure where Epic is going. Our satisfaction will...
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Related Blogs
Epic Community Connect: Proliferation through Provider Partnership