Community Connect Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Product, Value
I would tell someone considering Epic that they definitely have to take into consideration any...
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Relationship
When we put in a ticket and work with our host, how quickly they respond and make changes depends on...
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Relationship, Product
When we request a change, it has to go through the process of asking whether we can make the change...
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Product, Value
We are much better off than we were when we went live. We are starting to calm down, and we're...
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Value
Financial things have gotten better since our Epic go-live.
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Relationship
As far as support and ticket resolution go, our host really struggles on the financial side. We have...
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Loyalty
We went with our hosting model as opposed to the standard Community Connect model because we'd have...
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Operations
Our host has lots of training resources, and those are helpful. I can even search Epic's user...
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Operations
Workflow training from our Epic host would be helpful. Our Epic host tends to focus on training on...
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Relationship
The quality of support from our host site depends on what we need. If there is a new change or an...
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Product
What’s really useful about Community Connect EpicCare EHR is the ability to transfer patients from...
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Product
There are always enhancements to the Epic platform. There's a patient acuity module outside of Epic...
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Relationship
Sometimes we want to point the finger at the hosting entity, but we’re part of the issue as well....
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Product
Epic’s pace of change is adequate. I don’t think it’s stellar by any means.
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Operations
Instead of us asking for training, it would be nice for our host site to provide training and options....
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Product
There are some modules that we would love to see for our specialty. That would be the one thing I’d...
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Value
If someone asked me about Community Connect EpicCare EHR, I would recommend it. Given how widely...
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Relationship
Epic has strong capabilities and infrastructure. However, the support gaps significantly impact our...
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Product
The Rover devices are seen as a major advantage. Epic has improved the file sharing. The...
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Value
I think the system is more expensive than it is worth. The cost is astronomical. I think Epic could...
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Relationship, Product
Epic is always evolving and changing. It seems like they are so big right now and like they are so...
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Operations
Epic has a lot of training. This is probably a facility issue versus an Epic thing, but the system...
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Product
The system has it all. It is the best. It makes documentation from a clinical standpoint super easy....
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Loyalty
We went to Epic, and we are hoping it really helps in provider recruitment because in that area, it...
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Relationship
Our host is amazing, especially their pharmacy team. They are very responsive and available by...
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Operations
I would buy Community Connect EpicCare EHR again because of the solution's ease of use. I like that...
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Relationship, Product
Because of how Community Connect EpicCare EHR is set up, I don't have a direct resource to make Epic...
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Operations
Epic's training is comprehensive and available. In Epic's systems, users need to be trained on a...
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Product
Epic's Community Connect options are wonderful because Epic offers a single database. Epic products...
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Relationship
The things that make Epic's support good are uptime and response time. Epic has an SLA model, but...
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Culture, Loyalty, Value
Epic's quotes and prices are accurate. We like Community Connect because it delivers nearly the full...
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Relationship, Product
With Community Connect, we have less of an ability to make our own changes. Certain Epic changes...
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Relationship, Operations
If I were advising a colleague specifically about Community Connect EpicCare EHR, I would tell them...
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Loyalty, Value
If Epic gets into the full-blown AI and ambient space, that will be game-changing. We currently use...
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Value
If I could tell Judy one thing, it would be to look at differentiation based on size. Hospitals like...
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Relationship, Product
Overall, the Epic system is really good. We have worked closely with our BFF to make things hum even...
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Relationship, Product
Epic has been good. The Community Connect partnership is improving. It is interesting because we are...
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Value
It is tough for us to look at Beaker because of the cost of the lab product compared to what we do...
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Product
Epic forces upgrades on their customers, so we don't get too far behind. I think that customers...
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Loyalty
I would buy Community Connect EpicCare EHR again. We may have chosen a different hub organization,...
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Relationship, Operations
Epic does not reach out to us. They allow us to maximize our use of the EHR by having Epic UserWeb...
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Culture, Value
Epic does not avoid charging for every little thing. We are waiting for a statement of work from a...
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Product
Our hub organization keeps all their promises, but things are difficult. That is nothing against...
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Loyalty, Product
There are some outlier products we use that are not from Epic. We have a homegrown application that...
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Product
My only problem with Community Connect EpicCare EHR is that it is an acute-care-based system; it...
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Loyalty, Relationship, Operations, Product
We are excited to have Abridge integrated, but the lack of integration is due to our host. Our hub...
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Product
Community Connect EpicCare EHR's reporting could be improved; that is something that we are digging...
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Loyalty, Product
We are all in on Epic right now, and until we decide that needs to change, Epic is our plan for the...
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Value
Community Connect EpicCare EHR is pretty expensive, so I can’t give it the highest score for money’s...
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Operations
The initial training for Community Connect EpicCare EHR was fantastic, but it was configured and...
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Relationship
Sometimes we just have to keep after our Epic host for certain things that we may need. We piggyback...
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Product
Community Connect EpicCare EHR is much better than what we used to have. It is easy to read. With...
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Relationship
The positive of an Epic Community Connect setup is that the support tends to be more direct. We...
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Operations, Product
The biggest red flag of using Epic through Community Connect is that we have to go along with the...
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Loyalty, Relationship, Operations
I went to the Community Connect Resolute user group meeting recently and talked to some people at...
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Relationship, Value
We are on Community Connect Resolute, which means we connect through a larger health system. So most...
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Product
Things have been going pretty well with the system. It is a great product. Our providers really like...
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Relationship
Epic tends to release portions of a project in tiny steps. That is good, and it will get people in....
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Relationship, Value
Our Community Connect host is pretty good to work with. Some projects with them take a little longer...
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Loyalty
If I were at another facility that was going to Epic, I would suggest that they build their own...
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Product
With Community Connect EpicCare EHR, I like being able to have one system where I can see both...
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Operations, Product
With Community Connect EpicCare EHR, we were trained on functionality only. We were not trained on...
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Relationship
Community Connect EpicCare EHR is a great thing. Another vendor we have worked with has repeatedly...
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Relationship
A lot of our issues with the support team are just about communication. After hours, sometimes we...
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Product
With Epic's system, there are a lot of clicks, and that makes things tricky, especially with the...
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Operations
The implementation for Community Connect Resolute was not as good, but I think the host site has...
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Product, Value
The thing that is working well with Community Connect Resolute is its efficiency. Everything is so...
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Relationship, Product
We have finally gotten to the point where we are meeting with our hub organization on a frequent...
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Product
Integrating key third-party applications can be hard because integrations don't always fit the bill...
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Loyalty, Product
There are so many different Epic solutions out there. I'm not sure the Community Connect solution...
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Operations
The barrier when it came to the implementation was just the workflow. We had people assigned to do...
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Relationship, Product
With Community Connect EpicCare EHR, we can do what is called a batch pull or a batch release....
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Operations
How our hub organization goes about their updates and releases sometimes floors me. When they do a...
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Product, Value
I don't think it is either easy or hard to integrate third-party applications. If an integration...
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Relationship, Product
Community Connect EpicCare EHR has helped with transfers, and we can see where patients go and visit...
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Product
We used to have a third party that would do reports for us, and I had to take that data and submit...
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Relationship, Operations
Our host's support and training model is inadequate, but that does not reflect on Epic.
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Loyalty, Relationship
One of our host site's weaknesses is that they don't really look at their strategic long-term plans....
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Operations
We are still figuring out the training part of the system. Our host site gave us extensive initial...
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Product, Value
The system's tangible outcomes were fast and huge. A lot of the hospitals in our region are on Epic...
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Relationship
With our host site's support, when we put in a ticket, we will get a response. However, it will...
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Value
Everything is part of our EHR now. We don't need a third-party application anymore, like an add-on...
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Relationship, Product
Our host site does a very good job of rolling out quarterly releases. They have also been really...
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Operations
There isn't any training for Community Connect Resolute. We get the occasional tip sheet, but there...
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Relationship, Product
I would say that Epic as a whole is pretty good. Community Connect EpicCare EHR is a good model. I...
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Culture, Value
Our host site's charges are not as black and white as I would like them to be, but overall, they...
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Loyalty, Product
A lot of the tools that we use for third parties are for specific procedures and things like that....
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Relationship
Our host site outsourced a lot of their frontline tech support to an offshore group. The folks at...
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Operations
Our host site has moved entirely over to an online computer-based training approach. That approach...
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Relationship, Product
Our host site has a really high requirement for encryption. I can understand that in this market,...
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Loyalty, Relationship
Our host site's road map is constantly changing. Our host site will tell us that something will be...
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Operations, Product
Community Connect EpicCare EHR as a product is kind of the industry standard. One of Epic's...
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Loyalty, Product
We would go with the system again with the caveat that we would probably first look at a different...
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Loyalty, Relationship
Working with our host site will allow us to have a more streamlined approach to answering our...
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Operations
Our host site doesn't keep promises when it comes to the implementation of integrations. Our host...
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Relationship, Operations, Product
Epic is very streamlined in how they do their upgrades and in what is available to us one to three...
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Operations, Value
From an install perspective, we brought on additional revenue people to help with the implementation...
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Product
Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....
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Product
We are several months into using Community Connect Resolute, and our financials are still very rocky...
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Operations
Our initial training with our Epic host site was pretty rough, and we don’t get ongoing training...
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Operations
I never want to go through the process of implementation again. I don’t know that anybody is ever...
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Relationship
Epic has 24/7 customer support, but it is just structured a little bit differently than other...
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Relationship, Product
Community Connect EpicCare EHR is reliable; we have not had any issues with it. The drawback of...
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Loyalty, Value
We don't want to start pulling data from Community Connect EpicCare EHR yet, so we reach out to our...
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Product
It is a process when we want to integrate something. Some organizations are new to the acute space,...
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Operations
The solution is great. Things are complicated in that we have split from an affiliation that...
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Loyalty
We chose to go with Community Connect EpicCare EHR because it was integrated. There is one solution...
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Culture, Value
With Epic, we have to opt into different packages. If those packages aren't part of the initial...
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Relationship
With Epic, we have a dedicated technical service team. Epic sends out regular updates, and our team...
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Commentary Summary
Comment Type Breakout