Community Connect Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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CFO

Loyalty

We already had some additional connections with the hospital, and they were able to get us a...

Sep 2024
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CFO

Relationship, Value

Whether our host keeps their promises is kind of half-and-half. I don't think this is intentional,...

Sep 2024
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CFO

Culture, Value

Our host is pretty good about not charging for every little thing. They will let us know upfront...

Sep 2024
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CFO

Relationship

Our host has a focused, disciplined group that keeps us on task for upgrades and projects, but I...

Sep 2024
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CIO

Product, Value

We want to integrate our IV pumps into the solution, but there are charges by Epic and our host....

Sep 2024
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CIO

Product

Moving to Community Connect EpicCare EHR was a huge change. Our providers were initially reluctant...

Sep 2024
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CEO/President

Loyalty, Operations, Product

It was difficult to get Community Connect. Our medical staff was somewhat resistant because we did...

Aug 2024
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CEO/President

Product

The functionality has done what we need. However, we still grapple with how to meaningfully get out...

Aug 2024
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CEO/President

Product

We have a statewide health information exchange, and we send and receive data to non-Epic users...

Aug 2024
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CEO/President

Relationship, Product

In a small hospital, we wear many hats. So it is quicker to get things done in a smaller setting...

Aug 2024
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CEO/President

Loyalty, Operations, Product

In the past, certain things weren't necessarily available to us. For example, our host organization...

Aug 2024
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CEO/President

Operations, Product

Unless our users are already experienced with Epic's system when they come to our facility, it does...

Aug 2024
||
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CEO/President

Loyalty, Relationship

The host organization could give us more ongoing optimization opportunities. I'm not sure whether we...

Aug 2024
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CEO/President

Value

As far as getting our money's worth goes, we would like to pay less, but using Epic's system is an...

Aug 2024
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CEO/President

Relationship

We have regular check-in meetings and feedback for any outstanding issues with our host...

Aug 2024
||
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CEO/President

Product

Our process improvements could be better if the EHR would help guide documentation in certain ways....

Aug 2024
||
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CEO/President

Loyalty, Product

We have a specialty, and it has always been disappointing that Epic's module for that specialty is...

Aug 2024
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CEO/President

Loyalty, Value

It is hard to recruit IT support to our community. When we were researching EHRs, one of our...

Aug 2024
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Manager

Relationship, Operations

We have had multiple client managers. The first person that our host assigned to our system was...

Aug 2024
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Manager

Loyalty, Product, Value

The Community Connect EpicCare EHR product itself is good. It does what it is supposed to. I'm...

Aug 2024
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Manager

Relationship

Our host organization does have a help desk, but they have an automated process that will close our...

Aug 2024
||
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Manager

Operations

During implementation, there could have been better communication in terms of making sure that we...

Aug 2024
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Manager

Product

We had the upgrade itself, and then we had more updates for Community Connect. One of the updates...

Aug 2024
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Manager

Operations

Based upon what I hear from my analysts who have become credential trainers as well as what I have...

Aug 2024
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Manager

Product

Community Connect is meeting our needs, but there are a lot of missing things just based upon the...

Aug 2024
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Manager

Loyalty, Value

We went with the Community Connect model because the acquisition costs seemed favorable. Because of...

Aug 2024
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Manager

Product

If it were my decision, I would buy Epic directly. I want more autonomy and control over features...

Aug 2024
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(0)
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Manager

Product

With Community Connect EpicCare EHR, I like that I can see basically what is out there and what...

Jul 2024
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Manager

Operations

The host site trains us on how to use Community Connect EpicCare EHR basically. They tell us very...

Jul 2024
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Manager

Product

If I were the vendor, I would have physician billing and hospital billing be very similar in...

Jul 2024
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Manager

Relationship

Resources are limited. Our host has their resources, and sometimes they aren't able to help us as...

Jul 2024
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Manager

Loyalty, Product

I would buy Epic's EHR again but not the way that we did. I wouldn't go through another facility....

Jul 2024
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CIO

Loyalty

I deal with our host more than Epic, although I do have Epic contacts, and they are great too. Using...

Jul 2024
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VP/Other Executive

Relationship

Our host does a pretty good job in the background to keep us current and up-to-date, so I wouldn't...

Jul 2024
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VP/Other Executive

Loyalty, Operations

Wounds take time to heal with any EMR transition, but I would decide again to go with our host’s...

Jul 2024
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VP/Other Executive

Loyalty

We went from multiple EMRs to Epic's system. Obviously, that was a big selling point. It would have...

Jul 2024
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VP/Other Executive

Product, Value

The ability of our medical staff across departments to transition care has been excellent. We do not...

Jul 2024
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(0)
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VP/Other Executive

Operations

Going live as an Epic Community Connect site is always challenging because we don't have as much...

Jul 2024
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VP/Other Executive

Operations

One of the challenging models Epic has is superusers. Those are difficult to grasp, especially for...

Jul 2024
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VP/Other Executive

Operations

Training is difficult for our host’s version of the system because each variation of the system is...

Jul 2024
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VP/Other Executive

Culture

One of the complaints we see from physicians is it feels like they are sold on a bill of goods that...

Jul 2024
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VP/Other Executive

Culture

We had our agreement in place, and our host was very open, cordial, and understanding if we had to...

Jul 2024
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VP/Other Executive

Relationship

We have a leader assigned to us who we routinely work with on priorities and projects. The leader...

Jul 2024
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VP/Other Executive

Product

One of the things that makes it challenging for a larger health system to provide the system to a...

Jul 2024
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VP/Other Executive

Operations, Product

Hospitals are more complex than the ambulatory side, so Community Connect EpicCare EHR has to be...

Jul 2024
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VP/Other Executive

Operations

Our host organization brought in external resources for our training, and we weren't a huge fan of...

Jul 2024
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VP/Other Executive

Value

Coming off of our previous EHR system, one of my favorite things about Epic is they aren’t a...

Jul 2024
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Director

Operations

I do have access to some of the direct Epic training, and that has been very useful. It is a bit...

Jul 2024
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Director

Product

Community Connect EpicCare EHR just flows nicely. We can split our screens and easily toggle from...

Jul 2024
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Director

Product

This is a very specific thing that isn't really too important, but I would like to have the ability...

Jul 2024
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(0)
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Director

Product

Community Connect EpicCare EHR is user friendly with robust reporting. I am very happy with the...

Jul 2024
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Manager

Product

Community Connect EpicCare EHR is great. We have had no problems or issues. We have recommended the...

Jun 2024
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(0)
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Manager

Relationship

I have never had a problem with Epic’s customer support team. They are very efficient and fast. They...

Jun 2024
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Manager

Value

Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...

Jun 2024
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(0)
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Manager

Relationship

Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...

Jun 2024
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Manager

Product

The improvement we would like to see in the product is how our host sets up lab reportables and...

Jun 2024
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(0)
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Manager

Operations

Our host had training, and they had to have continual meetings. For a while, we were still trying to...

Jun 2024
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(0)
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Manager

Product

The product is so intuitive. It is smart, and relevant things present to us. We get female things...

Jun 2024
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Manager

Relationship

Our host didn't have something figured out with billing, but that has recently been fixed. We can...

Jun 2024
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(0)
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Manager

Loyalty, Product

If we let the system do what it is supposed to do, it works. I love the work queues and how the...

Jun 2024
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(0)
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Manager

Culture, Product

The struggle with our host has been their understanding of professional billing versus hospital...

Jun 2024
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(0)
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Manager

Product

What I like about Community Connect Resolute is how we can set up different rules to make things...

Jun 2024
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(0)
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Manager

Operations

Our billers got training from our host, but we had a lot of manual processes in place from legacy...

Jun 2024
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(0)
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CMO

Loyalty, Product

The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...

Jun 2024
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(0)
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CMO

Product

The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....

Jun 2024
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(0)
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CMO

Value

Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...

Jun 2024
||
(0)
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Manager

Operations, Product

With Epic, the story is that it is all about picking the right host when using the Community Connect...

May 2024
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(0)
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Manager

Value

The host we are with initially started out with a fairly flat model, and they have started to...

May 2024
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(0)
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Manager

Product

In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...

May 2024
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Manager

Relationship

Our Community Connect person is amazing. They are very responsive. However, Epic is sometimes a...

May 2024
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(0)
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Manager

Operations

Our Community Connect host does the best they can with training, but we have to take that training...

May 2024
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(0)
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Manager

Operations

It seems like Epic adjusts what their rollout will be until minutes before it is actually deployed....

May 2024
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(0)
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CFO

Loyalty, Operations

Community Connect Resolute is great. I think it is going to be a game changer for us. We had a...

May 2024
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(0)
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Manager

Relationship

Our host has not been a great Community Connect host. We have had lots of unexpected outages and...

May 2024
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(0)
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Manager

Product, Value

We have used Epic's system for many years now, and the restricted ecosystem has always been a little...

May 2024
||
(0)
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Director

Loyalty

Money is a big deal to us. We would like a closed-loop system where we control everything, but we...

May 2024
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Director

Relationship

It takes our host’s support team a while to do things, but they are good. We get a lot of emails...

May 2024
||
(0)
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Director

Operations

At times, I am dissatisfied with how we are trained by our host. I feel like we have to train...

May 2024
||
(0)
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Director

Product

Community Connect EpicCare EHR isn’t always as intuitive as it should be, but that might be because...

May 2024
||
(0)
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Manager

Relationship, Operations, Product, Value

Epic is not built for smaller hospitals, so it takes a bit of work to get some of the upgrades and...

Apr 2024
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(0)
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Manager

Relationship, Product

We are part of a larger community with Community Connect, so we are able to use multiple resources...

Apr 2024
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(0)
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Director

Relationship, Operations

Epic keeps their promises, but our host site doesn't. When we do upgrades, our host site doesn't...

Apr 2024
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(0)
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Director

Product

When it comes to new technology, our host site may not always turn on certain features, but they do...

Apr 2024
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(0)
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Director

Relationship

I don't think that our host site staffs their support team well enough. We have been waiting for...

Apr 2024
||
(0)
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Director

Operations

The system is simple and intuitive when it comes to navigation, training new users, and completing...

Apr 2024
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(0)
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Director

Relationship

The support that we get from our host site can be very frustrating at times, but that is because of...

Apr 2024
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(0)
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Director

Operations, Product

I don't know how contained other organizations that have Community Connect are in terms of...

Apr 2024
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(0)
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Director

Value

Some of the costs from our host site seem inflated. We have internal people who could do something...

Apr 2024
||
(0)
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Director

Product

Our previous EMR was terrible and a piece of garbage. Compared to that, Epic's solution is really...

Apr 2024
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(0)
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Director

Operations

Our recent upgrades for the system have gone quite well, but we have had major issues with training...

Apr 2024
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(0)
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Director

Product

We know that there are things in the system that could be more integrated. We are dependent on our...

Apr 2024
||
(0)
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Manager

Relationship

I have been really impressed this year with how Epic has brought in a lot of document support for...

Mar 2024
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(0)
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Manager

Relationship, Product

I don't think that Epic is great with their proactive service. Epic is very siloed. Reporting in...

Mar 2024
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(0)
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Manager

Product

Community Connect EpicCare EHR does what I want it to do. I like its order sets. I think they are...

Mar 2024
||
(0)
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Manager

Product, Value

Epic definitely drives tangible outcomes. One of the best things about Epic is that we can see a...

Mar 2024
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(0)
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VP/Other Executive

Relationship, Operations

Our billing process is different from that of other facilities, but our host doesn’t listen to us...

Mar 2024
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(0)
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VP/Other Executive

Loyalty, Product

The integration with Community Connect EpicCare EHR doesn’t work right now, but it will work better...

Mar 2024
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(0)
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VP/Other Executive

Product

Based on our experience, I wouldn’t recommend Community Connect EpicCare EHR, but improvements are...

Mar 2024
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(0)
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VP/Other Executive

Loyalty, Relationship

Things with our host site are getting more collaborative. We have more on-site support, and some of...

Mar 2024
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(0)
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VP/Other Executive

Operations

Our host is still learning. We knew there would be some issues, but our installation of Community...

Mar 2024
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(0)
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VP/Other Executive

Operations

The training given to our host site by Epic wasn’t the greatest. They had training for some things,...

Mar 2024
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(0)
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VP/Other Executive

Culture, Value

We have invested multiple times the amount we were originally quoted to implement Community Connect...

Mar 2024
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(0)
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VP/Other Executive

Relationship

It took a lot of pushback to get our host to pay attention to the fact that things were not going...

Mar 2024
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(0)
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VP/Other Executive

Relationship, Value

Our host used to send people to fix things on our dime, but they apologized and started sending...

Mar 2024
||
(0)
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Director

Relationship, Product

With us being a Community Connect site, we don't get everything that Epic truly offers, so that has...

Mar 2024
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(0)
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Director

Product

Overall, Epic's system has great functionality and has probably been one of the better EHR systems...

Mar 2024
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(0)
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Director

Product, Value

Our host isn’t on the latest and greatest version, so we don't always get all the updates. We have...

Mar 2024
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(0)
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Director

Product

Overall, things with Community Connect Resolute are going well. It is easy for our staff to use and...

Mar 2024
||
(0)
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Director

Loyalty, Product

Unfortunately, we use Community Connect Resolute. We couldn't afford Epic's full system, but we...

Mar 2024
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(0)
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Director

Operations

Epic's training is pretty basic. Epic doesn't train people on how to use their workflows. They train...

Mar 2024
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(0)
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Director

Culture

Epic tends to oversell themselves. They don't make any promises, so I guess they do keep their...

Mar 2024
||
(0)
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Director

Relationship, Product

Epic is starting to make some changes to things that were already working and easy to use. We feel...

Mar 2024
||
(0)
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Director

Product

My biggest issue with Epic right now is that we are seeing more and more patients come in with their...

Mar 2024
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(0)
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Director

Relationship

The difficult thing with Epic is that everything has to go through our host site. When I have an...

Mar 2024
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(0)
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Director

Value

I am not sure what we are paying Epic, but with what I know from my history with them, we are...

Mar 2024
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(0)
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Director

Product

The system is good for what it does. The vendor's upgrades are usually useful. The system is stable....

Mar 2024
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(0)
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Physician

Value

Whether I would recommend the system to others would depend on their budgets. Epic's systems are...

Feb 2024
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(0)
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Physician

Product

It is very frustrating to not be able to find John Smith's CBC result that was done at another...

Feb 2024
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(0)
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Physician

Operations

I received a lot of initial training from Epic, but we haven't done much ongoing training. Epic's...

Feb 2024
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(0)
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Physician

Loyalty, Operations, Product

Every EHR is a pain. Community Connect EpicCare EHR has a learning curve. I am sure that it will get...

Feb 2024
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(0)
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Manager

Relationship, Operations

Since I have been at this organization, the host has done a pretty good job with the implementation...

Feb 2024
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(0)
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Manager

Product, Value

My biggest challenge with the Community Connect product is that sometimes new features are not...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

Our host site is very short staffed, and we have noticed a significant decrease in services over the...

Feb 2024
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(0)
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Analyst/Coordinator

Operations

We would like to see more training specific to us as a Community Connect site. Our host site is a...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

Things are getting better with our payer platforms in the system, but we would like to see more...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

When we set the system up many years ago, we were a smaller organization. As we have grown, it would...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

The main functionalities that are lacking from the system are on its reporting side. A lot of those...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We have requested multiple new technologies that have been out there and on our tickets for a long...

Feb 2024
||
(0)
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Director

Relationship, Value

Epic tries to keep their promises, but the monetary value to the host is disproportionate to the...

Jan 2024
||
(0)
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Director

Value

Epic's product is so expensive. But at some point, we have to step back and say that that is the...

Jan 2024
||
(0)
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Director

Operations

The implementation was absolutely fantastic. The Epic implementation process is a prescriptive...

Jan 2024
||
(0)
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Director

Loyalty

Epic is extremely impressive. But Community Connect should not be the first choice. It should be the...

Jan 2024
||
(0)
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Director

Culture, Product

I would like Epic to make the hosts' financial penalties meaningful if there are outages because if...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

We have a lot of problems with our Community Connect partner. The issue is just the burden of...

Jan 2024
||
(0)
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VP/Other Executive

Product

The medication reconciliation process works a lot better in the Epic EHR than in other EHRs. It is a...

Jan 2024
||
(0)
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Director

Relationship

Our host site's support people aren't being very responsive right now. They just aren't quick. They...

Jan 2024
||
(0)
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Director

Loyalty, Relationship, Product

I like the direction Epic is going in with their ambient listening features to help their providers...

Jan 2024
||
(0)
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Director

Operations, Product

Our host site assists us with our interfaces. When we first went live, our host site didn't have a...

Jan 2024
||
(0)
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Director

Relationship

If I need an Epic technical coordinator, I can reach out to them. Usually, I will go through the...

Jan 2024
||
(0)
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Director

Relationship, Product

Our organization is very small, so we couldn't go standalone if we wanted to. Epic wouldn't sell to...

Jan 2024
||
(0)
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VP/Other Executive

Operations

The implementation went well for us. The host sent a lot of people here, and we had some people from...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

We have more capabilities with our host than we had previously. We have a list of point-of-contact...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

The tracking within the product moves well, and the reporting side is really good. The vendor has...

Jan 2024
||
(0)
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VP/Other Executive

Product

This arrangement is really nice for facilities that want to get Epic's Community Connect model but...

Jan 2024
||
(0)
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Manager

Relationship

Epic more or less keeps their promises. We have worked with other vendors that have kept fewer...

Dec 2023
||
(0)
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Manager

Value

Epic is a little money-hungry. We have to pay for training. Epic's systems are expensive. That is...

Dec 2023
||
(0)
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Manager

Relationship, Product

We don't really have any product quality issues with Epic. I don't hear a lot of complaints from end...

Dec 2023
||
(0)
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COO

Product

Overall, Community Connect EpicCare EHR is very good. From a clinician standpoint, we have gotten...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

I think Community Connect EpicCare EHR is very difficult, and I don't think it adapts well for small...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

I think having more local capabilities on-site would be helpful. If we had more control over changes...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Epic’s executives are pretty proactive. I deal with a lot of executives. I talk to those people frequently....

Nov 2023
||
(0)
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 or  to see details.

COO

Value

Community Connect EpicCare EHR is very, very, very expensive. I know I said "very" three times, but...

Nov 2023
||
(0)
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 or  to see details.

COO

Operations

We have had a few problems, such as a poor implementation and some slow responsiveness from our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

The training for Community Connect EpicCare EHR has gotten better, but it was bad at the beginning....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Product

Our host site's system is not the closest to Foundation System. I thought they were farther along...

Nov 2023
||
(0)
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CNO

Relationship, Operations

We have to go to our host site's website to do anything related to support; there is nothing local...

Nov 2023
||
(0)
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 or  to see details.

Director

Relationship

The host site said they were going to build us or give us something for one of our specialties, but...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had on-site support and on-site training from the host site, but the training was all...

Oct 2023
||
(0)
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