Community Connect Commentary

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The solution has feature functionality. It is pretty easily used. Most people know how to use it....

Epic is always spot-on with support. Epic always has a good escalation path of things. If this...

Community Connect Resolute is a lot different than the EHR and not as easy to work with. There are...

I'm just now learning that Epic has a lot more functionality than I'm aware of, so with the system...

The facility and the physicians’ portions of Epic are separate, and I'd like them to be a lot more...

There's better functionality with Community Connect Resolute, but there are still some navigation...

With Community Connect Resolute, there are times when we have analysts coming directly from Epic, or...

We do have SmartUsers, and every time there's an update, we try to learn the new things first and...

Everything comes from the medication records. A pain point is that although pharmacy staff members...

If people are considering Community Connect, I suggest being up front about all the changes so that...

Initially, as a Community Connect partner, we tried to keep everyone using the same orders to...

Epic actually consists of different modules coming together to make one enterprise system. Just...

I don't think Epic meets everybody's needs. There are just some organizations I'd say the system is...

Some of the support people move slowly. Also, there are things we have to use third parties for....

Epic's system is an extremely large expense for us, but it's also our EHR. It runs, and it's...

Our host doesn't nickel-and-dime me. Epic is very innovative. They are really on top of innovating...

Coming out of UGM last year, I was pretty focused on a certain health system that was kicking off...

I really like Epic's system. It's a differentiator for us. It's a recruitment tool for providers and...

We have our issues with Epic, but at the end of the day, they've been really good to work with, and...

I like how our host grasps issues and deals with them in an appropriate manner. They get back to us...

Our host could have better communication when it comes to upgrades for Community Connect.

Community Connect EpicCare EHR allows us to be integrated into the larger system with our small...

There are small refinements that we're continually working on in the solution. Issues about...

With Community Connect, it's hard to connect with the right person to help us. We get shuffled...

Community Connect Resolute is not awful, so we plan to keep it long term. The change to Epic has...

If our Community Connect partner is onboarding another hospital or having another project, we...

Any dissatisfaction I might have with Community Connect Resolute is with our host partner and not...

Our host is resource constrained. They have a small number of people responsible for supporting...

Because of the efficiencies and reduced number of clicks in Community Connect EpicCare EHR,...

I would recommend Epic highly, but my likelihood of recommending it through our host site is a...

There are a few gaps in our reporting. There are some really neat tools in Epic, specifically Slicer...

Regarding charges, I've had a few challenges, but nothing that's really been a big problem. Our host...

Overall, Community Connect EpicCare EHR is a solid system and does what it is advertised to do. It...

There are features or functions that Epic has, but they're not available to Community Connect sites....

Epic’s training is all computer based, so that can be challenging. Especially for Community Connect...

Epic uses a ticket system, and if we aren't familiar with how to submit our tickets, they get closed...

With Epic, all sites have a customer service manager that they meet with monthly, and whenever we...

Community Connect EpicCare EHR has a lot of features. And as a fairly small hospital, we don't even...

Epic has a great system, but it's very pricey. All things considered, we have to evaluate other...

In terms of enhancements to the system, I would like to see greater use of AI technology and...

I've not heard of any issues from our clinicians regarding the system. I really feel like because we...

What I like about the billing system is how robust it is. There are always issues, and it can...

Epic is about to introduce ambient listening and scribing, and I think that's going to be a game...

I can't put this on Epic, but the work queue creation and management and the clearing out of that...

I would tell someone considering Epic that they definitely have to take into consideration any...

When we put in a ticket and work with our host, how quickly they respond and make changes depends on...

When we request a change, it has to go through the process of asking whether we can make the change...

We are much better off than we were when we went live. We are starting to calm down, and we're...

Financial things have gotten better since our Epic go-live.

As far as support and ticket resolution go, our host really struggles on the financial side. We have...

We went with our hosting model as opposed to the standard Community Connect model because we'd have...

Our host has lots of training resources, and those are helpful. I can even search Epic's user...

Workflow training from our Epic host would be helpful. Our Epic host tends to focus on training on...

The quality of support from our host site depends on what we need. If there is a new change or an...

What’s really useful about Community Connect EpicCare EHR is the ability to transfer patients from...

There are always enhancements to the Epic platform. There's a patient acuity module outside of Epic...

Sometimes we want to point the finger at the hosting entity, but we’re part of the issue as well....

Epic’s pace of change is adequate. I don’t think it’s stellar by any means.

Instead of us asking for training, it would be nice for our host site to provide training and options....

There are some modules that we would love to see for our specialty. That would be the one thing I’d...

If someone asked me about Community Connect EpicCare EHR, I would recommend it. Given how widely...

Epic has strong capabilities and infrastructure. However, the support gaps significantly impact our...

The Rover devices are seen as a major advantage. Epic has improved the file sharing. The...

I think the system is more expensive than it is worth. The cost is astronomical. I think Epic could...

Epic is always evolving and changing. It seems like they are so big right now and like they are so...

Epic has a lot of training. This is probably a facility issue versus an Epic thing, but the system...

The system has it all. It is the best. It makes documentation from a clinical standpoint super easy....

We went to Epic, and we are hoping it really helps in provider recruitment because in that area, it...

Our host is amazing, especially their pharmacy team. They are very responsive and available by...

I would buy Community Connect EpicCare EHR again because of the solution's ease of use. I like that...

Because of how Community Connect EpicCare EHR is set up, I don't have a direct resource to make Epic...

Epic's training is comprehensive and available. In Epic's systems, users need to be trained on a...

Epic's Community Connect options are wonderful because Epic offers a single database. Epic products...

The things that make Epic's support good are uptime and response time. Epic has an SLA model, but...

Epic's quotes and prices are accurate. We like Community Connect because it delivers nearly the full...

With Community Connect, we have less of an ability to make our own changes. Certain Epic changes...

If I were advising a colleague specifically about Community Connect EpicCare EHR, I would tell them...

If Epic gets into the full-blown AI and ambient space, that will be game-changing. We currently use...

If I could tell Judy one thing, it would be to look at differentiation based on size. Hospitals like...

Overall, the Epic system is really good. We have worked closely with our BFF to make things hum even...

Epic has been good. The Community Connect partnership is improving. It is interesting because we are...

It is tough for us to look at Beaker because of the cost of the lab product compared to what we do...

Epic forces upgrades on their customers, so we don't get too far behind. I think that customers...

I would buy Community Connect EpicCare EHR again. We may have chosen a different hub organization,...

Epic does not reach out to us. They allow us to maximize our use of the EHR by having Epic UserWeb...

Epic does not avoid charging for every little thing. We are waiting for a statement of work from a...

Our hub organization keeps all their promises, but things are difficult. That is nothing against...

There are some outlier products we use that are not from Epic. We have a homegrown application that...

My only problem with Community Connect EpicCare EHR is that it is an acute-care-based system; it...

We are excited to have Abridge integrated, but the lack of integration is due to our host. Our hub...

Community Connect EpicCare EHR's reporting could be improved; that is something that we are digging...

We are all in on Epic right now, and until we decide that needs to change, Epic is our plan for the...

Community Connect EpicCare EHR is pretty expensive, so I can’t give it the highest score for money’s...

The initial training for Community Connect EpicCare EHR was fantastic, but it was configured and...

Sometimes we just have to keep after our Epic host for certain things that we may need. We piggyback...

Community Connect EpicCare EHR is much better than what we used to have. It is easy to read. With...

The positive of an Epic Community Connect setup is that the support tends to be more direct. We...

The biggest red flag of using Epic through Community Connect is that we have to go along with the...

I went to the Community Connect Resolute user group meeting recently and talked to some people at...

We are on Community Connect Resolute, which means we connect through a larger health system. So most...

Things have been going pretty well with the system. It is a great product. Our providers really like...

Epic tends to release portions of a project in tiny steps. That is good, and it will get people in....

Our Community Connect host is pretty good to work with. Some projects with them take a little longer...