Dorothy (Home Health)
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Epic tries to keep their promises, but it's kind of a long process by the time we put in a request...
Login or Create an Account to see details.
We don't really work with Epic, we work with our Epic team within the organization, so I think...
Login or Create an Account to see details.
I think the go live process with Epic was very difficult. I wouldn't rate them very good for that,...
Login or Create an Account to see details.
As far as the computer system, I think it's easy to use. It's just the customizable part, it may be...
Login or Create an Account to see details.
We have a lot of homecare nurses utilizing Epic's homecare module. The platform is integrated with...
Login or Create an Account to see details.
We have the same challenge as every other institution in the country, and that challenge is getting...
Login or Create an Account to see details.
Most home health vendors are experts, and home health is their bread and butter. Most vendors bring...
Login or Create an Account to see details.
It isn't that the people at Epic are not empowered, but sometimes they don't have the knowledge base...
Login or Create an Account to see details.
It is certainly helpful to have everything be part of one record. The clinical care piece is...
Login or Create an Account to see details.
Epic's training structure has our internal folks do the training, so that isn't really effective.
Login or Create an Account to see details.
We chose Epic's system because the rest of our organization used it, and we were having issues with...
Login or Create an Account to see details.
Since we did not do central scheduling, we did not get the canned version of Epic's system. We got a...
Login or Create an Account to see details.
We have access to the rest of the patients' information in the product, but some things don't cross...
Login or Create an Account to see details.
Epic is constantly doing upgrades to give us what we need if the product doesn't do it yet.
Login or Create an Account to see details.
When used in conjunction with our scrubber, Dorothy has an automatic analysis that is immediate.
Login or Create an Account to see details.
By and large, Epic's billing is unintuitive. The billing piece is clunky to use and doesn't work. It...
Login or Create an Account to see details.
Epic’s training for both the end user and the folks who configure the system is very high level. We...
Login or Create an Account to see details.
Dorothy is not a niche product that does everything exactly the way a clinician would like. Buying...
Login or Create an Account to see details.
We keep our clinicians very engaged in Dorothy. Our frontline clinicians make day-to-day...
Login or Create an Account to see details.
I would like to see Epic improve how they approach home health documentation. They often try to take...
Login or Create an Account to see details.
Epic does exceedingly well with their communication. They are a very hands-on vendor, and they are...
Login or Create an Account to see details.
Dorothy has gotten significantly better. Home health has gone through a lot of changes over the last...
Login or Create an Account to see details.
Epic has monthly webinars, which we can attend as operations team members who are using the product,...
Login or Create an Account to see details.
Dorothy has been doing fine. Epic’s biggest strength is their local technical support team. We had a...
Login or Create an Account to see details.
There is a significant amount of effort on Epic's part to make sure they are taking care of their...
Login or Create an Account to see details.
Epic does clinical documentation exceedingly well, but they aren't as proficient with back-end...
Login or Create an Account to see details.
Epic does a fairly good job of not nickel-and-diming us for any enhancements. Epic's support people...
Login or Create an Account to see details.
The financial system is very strong. It is easy to track our revenue. With Epic's revenue and...
Login or Create an Account to see details.
We have to build a lot of different work queues, and there are a lot of different work queues where...
Login or Create an Account to see details.
Epic keeps promises, but their development is very slow. The advantage of an Epic product is that it...
Login or Create an Account to see details.
I like that Dorothy is part of the Epic ecosystem, so we are linked to the providers, and we share...
Login or Create an Account to see details.
The big disadvantage of Dorothy is that it is built on a separate platform versus the regular Epic...
Login or Create an Account to see details.
Epic could do a better job of letting us customize the flow of the notes and the flow of our care...
Login or Create an Account to see details.
Epic is incorporating some extra features at no cost in their next upgrade.
Login or Create an Account to see details.
Dorothy is pretty user friendly and is not hard for the clinicians to use. The application itself is...
Login or Create an Account to see details.
The area that probably needs the most attention from Epic is the care plan part, and they are trying...
Login or Create an Account to see details.
Epic has good service. We have regularly scheduled calls with Epic representatives.
Login or Create an Account to see details.
We have a great working relationship with Epic. The vendor is always extremely responsive, and they...
Login or Create an Account to see details.
Our Epic contact is always very receptive and willing to help. That individual will even meet with...
Login or Create an Account to see details.
The Dorothy product continues to be a very robust and innovative documentation system for our home care....
Login or Create an Account to see details.
Our challenge with Dorothy is that the product is very focused on a different patient population...
Login or Create an Account to see details.
Epic could have proactively dealt with EVV differently. EVV is a federal mandate, and I understand...
Login or Create an Account to see details.
Our hospital uses Hyperspace. This product is live, but Dorothy, the remote client, is a dead...
Login or Create an Account to see details.
Epic could grow if they let clients know that certain functionality is working better now than in...
Login or Create an Account to see details.
We are long-term users of Epic, and what we implemented isn’t what a new customer would implement...
Login or Create an Account to see details.
With the solution's mobile app, providers can go into the field and have a computer with them. When...
Login or Create an Account to see details.
Providers who are using the system will sometimes get disconnected when they are in rural areas....
Login or Create an Account to see details.
We have individualized the system quite a bit, and we appreciate that we have the ability to do...
Login or Create an Account to see details.
The system's training is entirely up to us. I would give the vendor's executive involvement an even...
Login or Create an Account to see details.
We cannot capture social determinants of health in the system. That is a real problem for us because...
Login or Create an Account to see details.
The government changed the way that we notify them that we have admitted a patient. We had to have...
Login or Create an Account to see details.
The system is fine. I shared this with KLAS a year ago, but I wanted to make sure that I shared it...
Login or Create an Account to see details.
I have the system open all the time, but its screen savers used to be made for little kids. Epic has...
Login or Create an Account to see details.
Dorothy has been in a maturing phase, and Epic is just about there. One of the final big hitters we...
Login or Create an Account to see details.
Epic has provided an excellent service. They offer a lot of great training. They have on-site and...
Login or Create an Account to see details.
Epic continues to move forward with their initiatives. They are a good partner. They update things,...
Login or Create an Account to see details.
Epic has a strong EMR that enables us to complete our clinical documentation needs. However, the...
Login or Create an Account to see details.
I have been able to upload quite a few things on my end, and that has helped me navigate the system....
Login or Create an Account to see details.
The people we work with are wonderful. They definitely help us a lot. We deal with one particular...
Login or Create an Account to see details.
One thing that we would like Epic to consider would be giving us the ability to copy information and...
Login or Create an Account to see details.
The biggest issue that we have is connectivity within our state. We have huge areas where there is...
Login or Create an Account to see details.
In general, Dorothy works well. As far as I know, it is part of our long-term plans. We are...
Login or Create an Account to see details.
I would have to research the other systems that are out there before committing to Dorothy again....
Login or Create an Account to see details.
I would tell others who are looking at solutions in the home health space to take advantage of what...
Login or Create an Account to see details.
Epic's support is good. We typically work with our own IT personnel first. Then, if they can't...
Login or Create an Account to see details.
In terms of being able to report on outcomes, we don't have any way to really get that data. We have...
Login or Create an Account to see details.
The Epic trainer who is in charge of work queues is great at working with our intake and scheduling...
Login or Create an Account to see details.
As an analyst, I find customization to be painful. However, it allows us to function because home...
Login or Create an Account to see details.
From an analyst level, the vendor gives us Nova notes to implement upgrades. Those notes tell us the...
Login or Create an Account to see details.
We have a specific home health technical services person who has changed a lot. They are currently...
Login or Create an Account to see details.
The vendor doesn't communicate well about the changes that they make to the system that don't...
Login or Create an Account to see details.
We definitely struggle to integrate things with Dorothy because some things aren't really built for...
Login or Create an Account to see details.
We rarely have bugs or problems with Dorothy. There are things Epic could work on as far as quality...
Login or Create an Account to see details.
Epic has shared their vision. We know where they are going. We know what we are moving away from,...
Login or Create an Account to see details.
If Epic says they are going to do something, they will do it. They won't always be quick, but that...
Login or Create an Account to see details.
Epic doesn’t tack on charges. We have never gotten or paid for customization. We have been live for...
Login or Create an Account to see details.
Epic had the best implementation I have seen, and I have been in the software field for decades. The...
Login or Create an Account to see details.
We don't have a lot of interoperability between our home health and our hospice platforms, and we...
Login or Create an Account to see details.
When we first started on the system, we weren’t off to a smooth start. But we have learned a lot...
Login or Create an Account to see details.
Epic is going to be a long-term vendor of ours with the amount of money they cost. As the system...
Login or Create an Account to see details.
Epic keeps their promises to us. We have asked for a certain item for a couple of years. Epic has...
Login or Create an Account to see details.
We pay a lot of money to Epic, but they don’t charge us for every little thing. We pay a lot of...
Login or Create an Account to see details.
We do quarterly upgrades to the system, and those upgrades are pretty good. We do the upgrade, but...
Login or Create an Account to see details.
We do most of the training for the system ourselves. We don’t lean on Epic for that. If we had...
Login or Create an Account to see details.
The system does what it needs to do, and it does a good job. The system is easy to use. If the...
Login or Create an Account to see details.
With this product, we don’t have a lot of executive involvement, but with Epic as a whole, we have...
Login or Create an Account to see details.
It was a little rough getting Dorothy implemented. I wish Epic would speed up their development. I...
Login or Create an Account to see details.
We have wanted to see Epic eliminate their remote client. That is what the nurses use in the field,...
Login or Create an Account to see details.
The whole Dorothy system is so involved. I really love it because we are in the middle of the entire...
Login or Create an Account to see details.
Any doctor that is part of our system or signs up through Epic gets their orders and signs them...
Login or Create an Account to see details.
This product is so beyond anything I have ever used, and I have been in home health for decades....
Login or Create an Account to see details.
When we implemented Dorothy, we went through all the classes and all the superuser things. No matter...
Login or Create an Account to see details.
The clinicians have their own version of our patient information on their device, so they are pretty...
Login or Create an Account to see details.
Epic pushes their reporting features almost to the excess. We still find things that we can't always...
Login or Create an Account to see details.
I don't know how much Dorothy costs us. I love it, so I think I got my money's worth. But I don't...
Login or Create an Account to see details.
Over the years, Epic has gotten much better about not nickel-and-diming. That has changed over time.
Login or Create an Account to see details.
The relationships that we have been able to establish now that we have got a firm foothold in the...
Login or Create an Account to see details.
There is one quality improvement we have made within Epic where we can do more with less. We...
Login or Create an Account to see details.
Overall, using Dorothy is a good experience. We are satisfied with Dorothy. Dorothy is combined with...
Login or Create an Account to see details.
Dorothy is headed in the direction of further integration with Hyperspace, which is the ambulatory...
Login or Create an Account to see details.
Dorothy is part of our long-term plans. As an organization, we have hitched our wagon to Epic. A...
Login or Create an Account to see details.
Epic keeps their promises. Each organization always has their requests, but with a large company,...
Login or Create an Account to see details.
The ability to just access information right on our phones at our fingertips makes Epic's mobile app...
Login or Create an Account to see details.
After a couple of years of being on the Epic system and using the software, we are actually...
Login or Create an Account to see details.
Epic has been a really great partner to us. They are really good at working with us on operational...
Login or Create an Account to see details.
Epic’s Care Companion functionality is something that will get used more because of COVID-19.
Login or Create an Account to see details.
The system is complicated and requires us to build a lot of workarounds. It is also challenging for...
Login or Create an Account to see details.
Epic tries to stay up to date with the ever-changing regulatory requirements, and they try to create...
Login or Create an Account to see details.
The Epic system has a lot of positive features. The strongest feature is the integration with...
Login or Create an Account to see details.
Epic does a decent job of trying to stay up to date on home health and hospice because those markets...
Login or Create an Account to see details.
The way that Epic provides support is through a technical specialist. A technical specialist is...
Login or Create an Account to see details.
It has been a win for us to have the home health record in our Epic chart. Overall, Dorothy has been...
Login or Create an Account to see details.
We struggle a bit with the design of Dorothy. It does require laptop synchronization for the nurses...
Login or Create an Account to see details.
I like Dorothy's ability to access information for patients from other business lines in our...
Login or Create an Account to see details.
Dorothy could be more intuitive for field users. There could be less button clicking and clearer...
Login or Create an Account to see details.
Epic is not cheap, but they do not nickel-and-dime us. We knew what we were getting into in terms of...
Login or Create an Account to see details.
An Epic TS person is assigned to every application, and that person can interact with our analyst...
Login or Create an Account to see details.
I am glad that Epic changed the educator training from the builder training because everyone used to...
Login or Create an Account to see details.
We have never had a disastrous upgrade in the time that we have been with Epic. That has a lot to do...
Login or Create an Account to see details.
The most powerful thing about Dorothy is that we can personalize it, but the biggest problem with...
Login or Create an Account to see details.
The really good thing about Epic is that they have a whole lot of development dollars, so they are...
Login or Create an Account to see details.
Dorothy is a very solid product. Integration is key. We have a remote client, which we need when we...
Login or Create an Account to see details.
Dorothy is wonderful. We can look at anything we need to. It is in Hyperspace, and that is really...
Login or Create an Account to see details.
We have really good support from Epic if we have an issue. I have somebody I can reach out to right...
Login or Create an Account to see details.
We are very rural. As we drive out of town, there is no cell phone coverage. When we first came on...
Login or Create an Account to see details.
The things that we have to do to make the solution work the way that it needs to work are really...
Login or Create an Account to see details.
It would be nice for us to have a functional equivalent to EpicCare Link. We really felt like our...
Login or Create an Account to see details.
Epic has been supportive during our implementations with them, and their products are pretty well...
Login or Create an Account to see details.
I feel like we get some extra attention from the vendor because of our size, but some of the things...
Login or Create an Account to see details.
With a health system like ours, I don't know that any other system would work for us. We have more...
Login or Create an Account to see details.
The amount of time and effort to get to high proficiency is not small. As much as the modules are...
Login or Create an Account to see details.
Dorothy's integrations have been beneficial. We are definitely more integrated with other providers...
Login or Create an Account to see details.
Epic has a lot of customers, but they don't coordinate solutions among their analysts who are...
Login or Create an Account to see details.
If we were to do everything over again, we would buy a platform that was developed specifically for...
Login or Create an Account to see details.
Epic discusses new platforms and enhancements for the product with us. However, we can't reconfigure...
Login or Create an Account to see details.
Dorothy's developers aren't familiar with our day-to-day operations or the way that the solution is...
Login or Create an Account to see details.
We have had multiple issues with the solution's back-office operations, like billing, quality...
Login or Create an Account to see details.
I would not buy Dorothy again. We have had some bumps in the road with the product. We are not real...
Login or Create an Account to see details.
With COVID-19, Epic has offered a lot of enhancements for free. That is the first time that I have...
Login or Create an Account to see details.
Some of us did get some training through Epic before we implemented the solution. But all the...
Login or Create an Account to see details.
There had to be some things built specifically between Epic's system and one of our systems. But our...
Login or Create an Account to see details.
There are not a lot of folks in our state that have Epic. So the compliance piece was a struggle for...
Login or Create an Account to see details.
Any organization that is looking to implement Dorothy should make sure that they have at least 12...
Login or Create an Account to see details.
Epic doesn't really have a help desk to call. Every account and module is assigned to a technical...
Login or Create an Account to see details.
Our previous EMR had some features that we used to use that aren't under development with Epic....
Login or Create an Account to see details.
Epic is receptive to stakeholder feedback. Epic routinely hosts regulatory and development webinars....
Login or Create an Account to see details.
Part of Dorothy's application works in a connected state, and we can see live information about what...
Login or Create an Account to see details.
Dorothy is smart technology, and it is helping clinicians track things easily. When information is...
Login or Create an Account to see details.
When we started working with Epic, they did not have as many people assigned to home health and...
Login or Create an Account to see details.
Dorothy is easier to use than our previous software was. We are able to handle our workflows more...
Login or Create an Account to see details.
There are some revenue cycle discrepancies in Dorothy that the vendor struggles with.
Login or Create an Account to see details.
The hospice and home health areas are both extraordinarily regulatory driven. It seems like those...
Login or Create an Account to see details.
Preferences