Dorothy (Home Health) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Operations

The implementation was good. It was smooth. I thought we would have a lot of hiccups during the...

Feb 2024
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Manager

Operations

We are still trying to figure Dorothy out. For end users, Dorothy was a little hard in the beginning...

Feb 2024
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Manager

Relationship

My experience with Epic’s support team is a little more difficult than my previous experience with...

Feb 2024
||
(0)
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Manager

Loyalty, Product

Dorothy is all over the place. Epic is all over the place. Homecare facilities are using Dorothy...

Feb 2024
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Director

Product

Dorothy’s financial reporting is much better than it was in the past, but there is still potential...

Feb 2024
||
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Director

Loyalty, Product

Only some of our staff members can manage all of their care on a mobile device. The others can do a...

Feb 2024
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Director

Product

Dorothy is not designed for us; Epic just adapted their existing record for home care. For example,...

Feb 2024
||
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Director

Product

The visibility within my hospital is great because the internal integration of Dorothy is great.

Feb 2024
||
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Director

Product

Messaging between instances of Dorothy requires an entirely separate account. For instance, if I am...

Feb 2024
||
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Director

Product

Our clinicians who are using Dorothy are more adaptable than those who use other Epic products, and...

Feb 2024
||
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Director

Loyalty, Product

Things are going better with Dorothy than in the past, but we still need to optimize the record. We...

Feb 2024
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Director

Culture, Relationship

Epic is pretty good at doing what they say they can do, but their promises are limited.

Feb 2024
||
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Director

Value

Our state has a regulation that we have to comply with, and our state has chosen to implement things...

Feb 2024
||
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Director

Product

Epic doesn’t know anything about home health or hospice, and they mess things up when they are in...

Feb 2024
||
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Director

Product, Value

Because of Dorothy, our things are more visible on a system level. So the solution has been...

Feb 2024
||
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Manager

Product

With Dorothy, I like the integration with the hospital and the clinical documentation.

Feb 2024
||
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Manager

Operations

I like the training preparation that Epic gives us. It is predone, so we don't have to create all...

Feb 2024
||
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Manager

Relationship

I would like the ability to have phone support from Epic in addition to just online support. We...

Feb 2024
||
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Manager

Operations

For Dorothy, I like the training, and the work queues for the workflow are good.

Feb 2024
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VP/Other Executive

Product

Dorothy's reports are not that great. They are just okay. We pull things out of a different vendor's...

Jan 2024
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VP/Other Executive

Loyalty, Product

Epic's remote-monitoring technology is antiquated and just doesn't work. It is slated to be phased...

Jan 2024
||
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VP/Other Executive

Relationship

One of the functionalities I wanted was for insurance authorizations. But that is a very cumbersome...

Jan 2024
||
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VP/Other Executive

Operations

When Epic does an implementation, they don't tell us how to do basic things to run our operation....

Jan 2024
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VP/Other Executive

Operations, Product

Vendors in general, not just Epic, say that their product is going to work a certain way, but they...

Jan 2024
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CIO

Loyalty

Our move to Dorothy went respectfully well, but in Dorothy, there is a problem in the receivables...

Jan 2024
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CIO

Product

Epic does a good job in the areas they deliver, but in home health and hospice, particularly home...

Jan 2024
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CIO

Product

The technology of Dorothy is not as quite user friendly as our previous solution. The product is not...

Jan 2024
||
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CIO

Product

I would recommend Dorothy if someone is already on Epic, but if not, I would recommend a home...

Jan 2024
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CIO

Loyalty, Product

The mobile solution is not complete in Dorothy Mobile for all aspects of nursing documentation. Epic...

Jan 2024
||
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CIO

Product

Our organization is coming from a best-of-breed solution that drives activities and billing. When we...

Jan 2024
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CIO

Loyalty, Product

Dorothy is flexible, so it is easy to do the wrong thing. We must understand what we want to...

Jan 2024
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CIO

Product

We had to do some manipulation to get the kinds of financial information we wanted, but we have been...

Jan 2024
||
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CIO

Product

It would be great for the financial directors to be able to manipulate their plans from a home...

Jan 2024
||
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CIO

Relationship, Operations

We have some very seasoned agencies and leadership in those agencies that know what they want. They...

Jan 2024
||
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CIO

Product

For our people who do business development and do actual marketing, there was a function in our old...

Jan 2024
||
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VP/Other Executive

Product

We like Dorothy; it is very comprehensive. We have been very successful from a survey perspective,...

Jan 2024
||
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VP/Other Executive

Operations

We train in-house for Dorothy; we don't get Epic training. As far as Epic training goes, they did...

Jan 2024
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VP/Other Executive

Product

Being part of an integrated healthcare record is the bomb. We get to be connected and can visualize...

Jan 2024
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VP/Other Executive

Operations, Product

Analytics with Epic's system are a stretch of the imagination; they are a little rough. We extract...

Jan 2024
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VP/Other Executive

Loyalty, Product

Dorothy has done well on mobile devices. The vendor actually has a phone solution, and we use a...

Jan 2024
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Director

Product

The area that we struggle with the most is report functionality in Dorothy. I don't know whether...

Jan 2024
||
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Director

Loyalty, Product

Epic needs to do continuous enhancements to Rover because it gives us the ability to document in...

Jan 2024
||
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Director

Loyalty, Product

Epic is heading in the direction of meeting all our needs. We have a lot of different departments,...

Jan 2024
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Director

Relationship

I like Dorothy’s integration with our hospital system. Also, our representative is just superb at...

Jan 2024
||
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Director

Loyalty, Relationship, Product

Dorothy is just hard to operate in general with the remote client and being able to handle connected...

Jan 2024
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Director

Relationship

The people that we partner with from Epic are really knowledgeable about the product line that they...

Jan 2024
||
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Director

Product

Our ratings of Epic would be different if we were talking about inpatient or ambulatory care. The...

Nov 2023
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Director

Operations

We do a lot of workarounds to make Epic's system work for us. They haven't met our needs. Dorothy...

Nov 2023
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Director

Product

I don't use the financial reporting much in Dorothy, but of the few reports that I run, the one I...

Nov 2023
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Director

Relationship, Operations

Epic is extremely helpful. They take time to give us notice on reportable issues and things that...

Nov 2023
||
(0)
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Director

Loyalty

We use Rover instead of Dorothy for our mobile solution in the field. We are going to make big...

Nov 2023
||
(0)
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Director

Operations

With Epic’s training quality, effectiveness, and workflow practices, we have to do a...

Nov 2023
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Director

Product

Our clinicians and field staff work in the Dorothy remote client for home health. The rest of the...

Nov 2023
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Director

Relationship, Product

One area of the Dorothy remote client that I don't particularly care for is that it cannot work with...

Nov 2023
||
(0)
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Director

Relationship

I have only known one Epic person, and I'm not sure exactly what their role is. I have a very...

Nov 2023
||
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CIO

Loyalty, Product

We have a pretty heavy infusion component to our home health, and Epic didn't have a solution for...

Nov 2023
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Manager

Relationship, Product

Dorothy is easy to configure for internal teams. We don’t need to wait on the vendor to make...

Nov 2023
||
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Manager

Relationship, Product

Getting changes to Dorothy sometimes takes a long time, but that process is quicker than what we had...

Nov 2023
||
(0)
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Manager

Product

We have to use a laptop because Dorothy is not supported on a tablet. The documentation of workflows...

Sep 2023
||
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Manager

Product

We have had to adapt and constantly create workarounds to make the system work. That definitely has...

Sep 2023
||
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Manager

Relationship

We constantly bring stuff up to Epic. Their web community is very helpful, but that is not...

Sep 2023
||
(0)
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Nurse

Product, Value

I have no idea how much the product costs, but it has benefits. The entire system being in one...

Aug 2023
||
(0)
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Nurse

Operations

The training from Epic is actually good, but it does have some downsides. The way that Epic presents...

Aug 2023
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Nurse

Product

When the schedulers go to schedule an appointment, they drop in the day that they are looking for....

Aug 2023
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Nurse

Product

The product is not intuitive. There are a tremendous number of screens that we need to get through,...

Aug 2023
||
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CIO

Loyalty, Product

Things with Dorothy have gone fantastically. Its functionality is great. I have lots of homecare...

Jul 2023
||
(0)
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CIO

Relationship

Although my account executive is very good, I have never met with the top executives at Epic. I have...

Jul 2023
||
(0)
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Director

Product

Dorothy is a system EHR, so it acts as the patient record across all areas of service. That is the...

Jul 2023
||
(0)
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Director

Relationship

Epic is great to work with. They are approachable and interested in what we have to say.

Jul 2023
||
(0)
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Director

Relationship, Product

I would tell Epic to always be thinking of home care in their overall development while they are...

Jul 2023
||
(0)
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CMIO

Product

In terms of meeting regulatory components that are required for home health, Dorothy is set up for...

Jun 2023
||
(0)
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CMIO

Relationship

We have connected with Epic about Dorothy, but sometimes, the vendor's follow-up plans are a little...

Jun 2023
||
(0)
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CMIO

Relationship, Product

Epic continues to improve their software. Their systems' functionality is really good. I like where...

Jun 2023
||
(0)
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CMIO

Relationship

The vendor keeps their promises most of the time. Their timelines are usually off when they tell us...

Jun 2023
||
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CMIO

Operations

Epic has a quick-start guide, and their training videos are pretty effective. Epic's systems have a...

Jun 2023
||
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Director

Value

There haven't been any extra charges for upgrades and things like that. The vendor doesn't charge us...

Jun 2023
||
(0)
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Director

Loyalty, Product

We have to document a lot, but the way information flows has made the documentation processes a...

Jun 2023
||
(0)
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Director

Relationship, Product

There are some things we have to tweak, and we have to give feedback on certain things, and Epic...

Jun 2023
||
(0)
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Director

Relationship

We have our IS department, and we have an Epic team, and I deal with them if we have upgrades. They...

Jun 2023
||
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Director

Product

With the reports that we have through Dorothy, I can see numbers that I wasn't ever able to see...

Jun 2023
||
(0)
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Director

Operations

During our implementation planning process, we were excluded from conversations that we should have...

May 2023
||
(0)
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Director

Relationship, Operations

Epic has been very supportive and responsive since our go-live. They have also educated us along the...

May 2023
||
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Director

Loyalty, Relationship, Product

Epic is a lot of things, but they are not a home-care provider. They need to update their foundation...

May 2023
||
(0)
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Director

Culture, Product

The way that Epic's billing solution displays accounts and itemized charges and pulls things up...

May 2023
||
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Director

Loyalty, Operations

I think that we will get to a good place with the system. We just had a really painful time in the...

May 2023
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Manager

Loyalty

Epic is making strides to make Dorothy a more mobile application. I think the end goal is for it to...

May 2023
||
(0)
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Director

Product

Home Health EHR has some basic KPIs, but if we want specific, measurable outcomes that are standard...

May 2023
||
(0)
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Director

Loyalty

We went with Epic's system because of our healthcare system's decision.

May 2023
||
(0)
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Director

Loyalty, Product, Value

If I had my own home care agency, I would not buy Dorothy. I would choose a specific and specialized...

May 2023
||
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Director

Relationship

The support we receive from our specific application managers at Epic has been wonderful. They have...

May 2023
||
(0)
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Director

Product

For transitions of care in Home Health EHR, receiving referrals is relatively easy, and handoffs and...

May 2023
||
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Manager

Product

I love Dorothy. I don’t have any issues with it. I think it is user friendly and uncomplicated, and...

May 2023
||
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Manager

Loyalty, Relationship, Product

Epic is on a good track. They are looking at other solutions that can go beyond Dorothy. They are...

May 2023
||
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CNIO

Product

There are still a lot of issues using the remote client with Hyperspace. Each system needs to make...

Apr 2023
||
(0)
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CNIO

Relationship, Product

Communication within Dorothy and other Epic products is a little more difficult than what we would...

Apr 2023
||
(0)
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Manager

Product

The documentation is cumbersome in Dorothy, but that is the nature of healthcare. Epic needs to make...

Apr 2023
||
(0)
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Manager

Operations

The implementation was horrible, but Epic's upgrades are good. Epic has the best that money can buy,...

Apr 2023
||
(0)
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Director

Relationship

I like the support from Epic. I just feel like they support our goals really well. Our main support...

Apr 2023
||
(0)
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Director

Loyalty

I love that the product is connected to our hospital's Epic system. We are getting ready to...

Apr 2023
||
(0)
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Director

Loyalty, Product

I really wish Epic would develop a module for homecare pharmacy and homecare medical equipment. The...

Apr 2023
||
(0)
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Director

Product

The process of verifying information within our department of home care is cumbersome. The central...

Apr 2023
||
(0)
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Director

Relationship, Product

Epic keeps the software updated. What gets frustrating for us is that rather than having a standard...

Apr 2023
||
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Director

Relationship, Product

If we have ideas or needs, I would like to see those addressed sooner. It takes a while for things...

Apr 2023
||
(0)
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Director

Product, Value

Dorothy is a product that I would recommend for somebody that wants to home-grow a product. It is...

Apr 2023
||
(0)
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Director

Product

What works well is the ability to follow a medical record across service lines. If a patient is in...

Apr 2023
||
(0)
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Director

Product

It takes a long time to complete documentation, so I am not sure whether there are things that are...

Apr 2023
||
(0)
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Director

Operations

The vendor’s training was quick and cursory. They did a quick overview and didn't get into details...

Apr 2023
||
(0)
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Director

Operations

Dorothy is so different for various end users. It takes way too many clicks to accomplish anything....

Mar 2023
||
(0)
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VP/Other Executive

Product

The system does pretty well. The financial piece functions very similarly to the home health side...

Mar 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Epic provides very competent, terrific, and skilled project managers and technical support people....

Mar 2023
||
(0)
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VP/Other Executive

Product

The biggest thing that Epic promotes and the biggest thing that people like about the program is its...

Mar 2023
||
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VP/Other Executive

Relationship

I have worked with several different EMRs in my time, and I would say Epic has generally kept their...

Mar 2023
||
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VP/Other Executive

Relationship, Operations

I didn't need to reach out much to Epic’s higher-ups for the first couple of years after the product...

Mar 2023
||
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VP/Other Executive

Relationship

It is really good to work with an integrated EHR like Dorothy. I believe that the vendor tries very...

Mar 2023
||
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Analyst/Coordinator

Product

The biggest advantage of the product is that it is connected with the Epic products that our...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Dorothy wasn't our first pick. A different vendor's product did some things, like care plans, that...

Mar 2023
||
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Analyst/Coordinator

Operations

We went through a couple of project managers and other people during the implementation, and that...

Mar 2023
||
(0)
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Manager

Relationship, Product

At a high level, Epic needs to start having a two-way dialogue with home health customers, not just...

Mar 2023
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Manager

Operations

The only reason our implementations and training exists is that we have an informatics nurse that...

Mar 2023
||
(0)
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Manager

Product

We need Epic to really focus on the product's functionality. I want the ability to document in a...

Mar 2023
||
(0)
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Manager

Relationship, Product

CMS requires an emergency response plan in the home, but right now, that is being collected on...

Mar 2023
||
(0)
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Manager

Relationship, Product

Changing 485 forms and rolling out a new system to work with Dorothy isn't going to change my life....

Mar 2023
||
(0)
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Manager

Product

We have to use Epic because we work with a hospital, and Epic is what they use, but if I had my own...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

Dorothy has been fine. The challenge is that we are taking a home health system that should be built...

Mar 2023
||
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Manager

Product

I like that we have the capability to get things changed in our arena easier than people do in the...

Mar 2023
||
(0)
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Manager

Loyalty, Product

I would like the care-plan section to be a little more user friendly. There are other systems out...

Mar 2023
||
(0)
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Manager

Relationship

Epic is very innovative in terms of keeping up with technology. And we have our own little team, so...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

Dorothy’s integration with things like our scrubber tool has been a challenge.

Mar 2023
||
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