Dorothy (Home Health) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
Epic is working on things, but the Dorothy space is completely different compared to how Epic...
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Loyalty, Relationship, Product
It is very hard to integrate with Epic; they don't want to share their data, and they are very clear...
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Relationship
Talking to Epic about development is like nailing down Jell-O. I want them to tell me the truth...
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Operations
The initial training from Epic was awful. But the ongoing training is up to us as a customer. We...
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Loyalty, Product
The design of Dorothy is very similar to Epic’s Comfort solution, so switching between them is easy....
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Operations
We have outsourced our financial people. Even though we have a principal trainer from Epic, that...
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Product
The integration between Dorothy and the hospital has been good, and the ability to get doctors to...
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Relationship
I have our previous system to compare Epic’s support to. Our previous vendor had a support number we...
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Loyalty, Relationship, Product
We have had a lot of difficulty with Rover. That is the mobile app. It doesn't work so well when we...
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Operations
Epic's system has a lot of available information if we can figure out how to access it, so access...
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Loyalty, Product
Epic wasn’t specific enough about home health. They think they were, but they weren't. They were...
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Operations
Epic did an online training with us that was absolutely a waste of our time, and it was horrible. I...
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Relationship, Product
Our previous vendor had hard stops for certain things, like regulatory requirements. We couldn't go...
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Value
Every time Epic comes on-site, like if we need help, there are charges. Also, when they come out...
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Loyalty, Value
The system that we were using years ago was a better system than Dorothy is. It had more appropriate...
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Operations, Product
When Epic does an upgrade or adds information, it is usually a disaster. Usually, the staff gets...
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Relationship, Product
In Dorothy, there are so many things that we are backtracking on and trying to fix or writing off...
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Relationship
Nothing is proactive with Epic, and we are always putting out fires. There was one person from Epic...
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Value
I would give Dorothy a top rating for us receiving our money's worth. Dorothy costs a lot of money,...
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Relationship, Product
I really appreciate how Epic stays on top of regulatory updates. For example, with the upcoming Epic...
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Product
I like that Epic is doing a really good job with Cadence, which is their scheduling platform. The...
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Product
One of the improvements I would like to see is that we have orders that come from our team from...
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Product
I really appreciate how well Dorothy integrates with our hospital system. This makes everything run...
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Loyalty, Product
Dorothy lacks functionality. We use another vendor's product for infusion and billing to support...
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Loyalty, Product
We would like Epic to move more quickly to get to some of our integration goals and bigger needs...
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Relationship
Epic is a very flat vendor, and they don't promote titles, so we don't know whether we are talking...
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Product
We are part of a health system, so it is nice for the patients to have one health record with...
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Loyalty
Dorothy is not robust enough to do good home health billing and analytics. We are so dissatisfied...
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Product
We almost have to use a laptop when trying to use mobile devices with Dorothy, and that just makes...
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Product
My general attitude about Epic is they started with ambulatory, and they do that billing really...
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Loyalty
Epic is moving to something called Hyperdrive. It is their web-based platform. It allows us to move...
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Loyalty, Relationship
Epic and their upgrades have been solid. Dorothy is simple to use. I’m satisfied with the vendor,...
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Relationship
Epic is really awesome with executive involvement, and they provide exceptional support. I know it...
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Value
Dorothy costs us a lot, but we do get a lot out of it. A lot of the training for Epic is on us, but...
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Relationship
Epic has dedicated people who work on the financial-reporting side of Dorothy, and that side is...
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Operations
When we have upgrades, Epic is very good about letting us know what is coming. We get Nova Notes,...
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Operations
Our go-live for Dorothy a few years ago was exceptional and outstanding. I had an expert consultant...
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Operations
We have to train our new Dorothy end users for hours, and sometimes they need a double training.
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Product
There are tools in Dorothy to get anything we want, and the system is a premier EMR. I don't know...
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Relationship
Epic is a great partner, and they are very easy to work with. Through the release notes they...
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Loyalty, Product
We came from another product, and that product was nice and easy for the clinicians. Our clinicians...
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Relationship, Product
I would say Epic keeps promises, but there is a caveat; all vendors deal with this in that they keep...
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Product
We have problems with Rover because we are in a very rural area, so we don’t have cell phone service...
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Loyalty, Relationship, Product
When we had a state survey, the surveyors said it was too bad that we went to Dorothy because it is...
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Relationship, Product
Epic doesn’t regularly deliver anything that meets my needs. I don't see any changes happening...
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Relationship, Product
Epic’s people are nice people. I don't want to bash the people, but we had no way to do things...
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Operations
When we acquired another home health agency, Epic started a brand-new build for them instead of...
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Product
I hope that we get the care plans that we have asked to be built into the system, and I hope that we...
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Product
EVV is an absolute disaster with Dorothy. It doesn't go through, and it doesn't work. Epic knows...
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Loyalty, Product
We found that there were no hard stops for documentation in Dorothy. We had to scour the charts...
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Product
Our finance department is struggling with the reporting feature in Dorothy. I don’t hear anything...
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Relationship, Product
From a regulatory standpoint, Dorothy brings in too many risks. For example, the plan of care needs...
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Relationship
The support from Epic is horrible. The main office will hand our problem off to our local people,...
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Relationship
I'm a little buffered from actually working with the Epic TS. I have some interaction with a TS...
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Relationship, Product
For us it is challenging because we are not necessarily on Epic's foundation. We built a lot of...
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Loyalty, Relationship, Product
I can't really think of any challenges that we have had with Dorothy. Epic has been doing a really...
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Loyalty, Product
There isn't a way for us to document SMART goals in the system. Those goals are part of a new push...
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Product
I would like to see how the improved scheduling abilities work in Dorothy. We still feel like it...
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Product, Value
Having the ability to see information across the entire spectrum of our organization is a strength....
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Relationship, Product
We have to tweak things quite a bit with the financial reports in Dorothy, like proofs. When we run...
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Value
There are minimal charges with Dorothy. I think part of it falls under our ambulatory license.
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Loyalty
In general, leaders in home health want to have information at their fingertips so they can help...
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Loyalty, Product
I know for sure the executive leader of this group would have said they wouldn't buy Dorothy again...
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Loyalty, Product
Code status is a big thing for home health and hospice to have documented. We have made some...
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Product
We are mostly using another Epic system for electronic visit verification. There are always...
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