Dorothy (Home Health)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
We have to use a laptop because Dorothy is not supported on a tablet. The documentation of workflows...
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Product
We have had to adapt and constantly create workarounds to make the system work. That definitely has...
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Relationship
We constantly bring stuff up to Epic. Their web community is very helpful, but that is not...
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Product, Value
I have no idea how much the product costs, but it has benefits. The entire system being in one...
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Operations
The training from Epic is actually good, but it does have some downsides. The way that Epic presents...
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Product
When the schedulers go to schedule an appointment, they drop in the day that they are looking for....
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Product
The product is not intuitive. There are a tremendous number of screens that we need to get through,...
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Loyalty, Product
Things with Dorothy have gone fantastically. Its functionality is great. I have lots of homecare...
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Relationship
Although my account executive is very good, I have never met with the top executives at Epic. I have...
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Product
Dorothy is a system EHR, so it acts as the patient record across all areas of service. That is the...
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Relationship
Epic is great to work with. They are approachable and interested in what we have to say.
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Relationship, Product
I would tell Epic to always be thinking of home care in their overall development while they are...
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Product
In terms of meeting regulatory components that are required for home health, Dorothy is set up for...
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Relationship
We have connected with Epic about Dorothy, but sometimes, the vendor's follow-up plans are a little...
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Relationship, Product
Epic continues to improve their software. Their systems' functionality is really good. I like where...
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Relationship
The vendor keeps their promises most of the time. Their timelines are usually off when they tell us...
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Operations
Epic has a quick-start guide, and their training videos are pretty effective. Epic's systems have a...
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Value
There haven't been any extra charges for upgrades and things like that. The vendor doesn't charge us...
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Loyalty, Product
We have to document a lot, but the way information flows has made the documentation processes a...
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Relationship, Product
There are some things we have to tweak, and we have to give feedback on certain things, and Epic...
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Relationship
We have our IS department, and we have an Epic team, and I deal with them if we have upgrades. They...
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Product
With the reports that we have through Dorothy, I can see numbers that I wasn't ever able to see...
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Operations
During our implementation planning process, we were excluded from conversations that we should have...
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Relationship, Operations
Epic has been very supportive and responsive since our go-live. They have also educated us along the...
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Loyalty, Relationship, Product
Epic is a lot of things, but they are not a home-care provider. They need to update their foundation...
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Culture, Product
The way that Epic's billing solution displays accounts and itemized charges and pulls things up...
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Loyalty, Operations
I think that we will get to a good place with the system. We just had a really painful time in the...
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Loyalty
Epic is making strides to make Dorothy a more mobile application. I think the end goal is for it to...
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Product
Home Health EHR has some basic KPIs, but if we want specific, measurable outcomes that are standard...
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Loyalty
We went with Epic's system because of our healthcare system's decision.
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Loyalty, Product, Value
If I had my own home care agency, I would not buy Dorothy. I would choose a specific and specialized...
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Relationship
The support we receive from our specific application managers at Epic has been wonderful. They have...
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Product
For transitions of care in Home Health EHR, receiving referrals is relatively easy, and handoffs and...
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Product
I love Dorothy. I don’t have any issues with it. I think it is user friendly and uncomplicated, and...
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Loyalty, Relationship, Product
Epic is on a good track. They are looking at other solutions that can go beyond Dorothy. They are...
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Product
There are still a lot of issues using the remote client with Hyperspace. Each system needs to make...
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Relationship, Product
Communication within Dorothy and other Epic products is a little more difficult than what we would...
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Product
The documentation is cumbersome in Dorothy, but that is the nature of healthcare. Epic needs to make...
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Operations
The implementation was horrible, but Epic's upgrades are good. Epic has the best that money can buy,...
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Relationship
I like the support from Epic. I just feel like they support our goals really well. Our main support...
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Loyalty
I love that the product is connected to our hospital's Epic system. We are getting ready to...
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Loyalty, Product
I really wish Epic would develop a module for homecare pharmacy and homecare medical equipment. The...
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Product
The process of verifying information within our department of home care is cumbersome. The central...
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Relationship, Product
Epic keeps the software updated. What gets frustrating for us is that rather than having a standard...
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Relationship, Product
If we have ideas or needs, I would like to see those addressed sooner. It takes a while for things...
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Product, Value
Dorothy is a product that I would recommend for somebody that wants to home-grow a product. It is...
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Product
What works well is the ability to follow a medical record across service lines. If a patient is in...
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Product
It takes a long time to complete documentation, so I am not sure whether there are things that are...
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Operations
The vendor’s training was quick and cursory. They did a quick overview and didn't get into details...
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Operations
Dorothy is so different for various end users. It takes way too many clicks to accomplish anything....
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Product
The system does pretty well. The financial piece functions very similarly to the home health side...
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Relationship, Operations
Epic provides very competent, terrific, and skilled project managers and technical support people....
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Product
The biggest thing that Epic promotes and the biggest thing that people like about the program is its...
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Relationship
I have worked with several different EMRs in my time, and I would say Epic has generally kept their...
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Relationship, Operations
I didn't need to reach out much to Epic’s higher-ups for the first couple of years after the product...
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Relationship
It is really good to work with an integrated EHR like Dorothy. I believe that the vendor tries very...
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Product
The biggest advantage of the product is that it is connected with the Epic products that our...
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Loyalty, Product
Dorothy wasn't our first pick. A different vendor's product did some things, like care plans, that...
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Operations
We went through a couple of project managers and other people during the implementation, and that...
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Relationship, Product
At a high level, Epic needs to start having a two-way dialogue with home health customers, not just...
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Operations
The only reason our implementations and training exists is that we have an informatics nurse that...
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Product
We need Epic to really focus on the product's functionality. I want the ability to document in a...
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Relationship, Product
CMS requires an emergency response plan in the home, but right now, that is being collected on...
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Relationship, Product
Changing 485 forms and rolling out a new system to work with Dorothy isn't going to change my life....
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Product
We have to use Epic because we work with a hospital, and Epic is what they use, but if I had my own...
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Product
Dorothy has been fine. The challenge is that we are taking a home health system that should be built...
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Product
I like that we have the capability to get things changed in our arena easier than people do in the...
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Loyalty, Product
I would like the care-plan section to be a little more user friendly. There are other systems out...
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Relationship
Epic is very innovative in terms of keeping up with technology. And we have our own little team, so...
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Product
Dorothy’s integration with things like our scrubber tool has been a challenge.
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Relationship, Product
Epic is in constant development as they try to improve their products. They usually come out with...
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Relationship
Our experience with the technical support analysts that Epic provides has been a bit of a mixed bag....
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Operations
Our implementation with Dorothy was much better than our implementation with another of Epic's...
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Product
There is an absence of integration across the care continuum. We still have a lot of fragmentation...
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Product
In general, people love that Dorothy is Epic's system, but I think that is the halo effect of Epic.
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Product
I don’t think Dorothy is very well built here. It is probably our fault that the product is not...
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Product
There are some things Dorothy does not do on the home health side of things, so we have had to take...
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Loyalty, Product
Dorothy has been working really well. We will be updating it soon because Epic has some new features...
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Operations
Epic’s upgrades for Dorothy are going well. The vendor doesn’t do too much ongoing training, but we...
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Loyalty, Product
There are too many steps for field clinicians. The navigation is not easy because Dorothy is...
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Relationship
The people we talk to at Epic are not at the high end. We don't talk to executive-level people who...
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Product
The benefits of Dorothy are its integration and real-time transparency. It is nice to see what is...
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Product
Dorothy is labor intensive for our field staff. There is a lot of documentation, and there are not...
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Product
Dorothy is robust. We haven’t had downtime or any big system crashes for several months.
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Loyalty, Product
Dorothy is a complicated system that is not very easy to use. I don’t know whether the system works...
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Operations
The go-live training was not as robust as we expected. Epic didn’t do as much as we thought. The...
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Operations
Epic has online training modules, but we took those modules several months before our go-live. We...
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Product, Value
I would tell a peer that Dorothy is a great system for health systems that need to integrate all...
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Product
Epic often adds what we refer to as half features or quarter features. That problem is less bad than...
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Loyalty
Epic will continue to improve the product. However, the product's biggest weakness is the human user...
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Relationship, Product
There are parts of the product that don't function the way we need them to. When Epic creates a new...
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Relationship
Epic puts their heart and soul into supporting their clients, and they are good about letting us...
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Relationship, Value
We have had problems with scheduling because the schedulers work in Hyperspace. We have had problems...
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Operations
In terms of training new users, Epic is very front-loaded. When a new user comes in, they are not...
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Product
We really like the way that the product can integrate with systems that are not part of our...
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Product
There are some pieces in the product that are broken, and the fixes are going to be a long time...
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Culture, Operations
Epic promoted some specific aspects of the product as super easy and wonderful. When the product was...
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Operations, Product, Value
Being on Epic's system along with our other system has been game changing. We are able to see...
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Operations, Product
The one challenge that we had going live with Epic's system that I didn’t really anticipate was that...
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Product
Based on the reports that I have seen, the analytics on Dorothy's financial side are better than the...
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Product
Everything is so visible related to our financials whether it is looking at the sheer volume, the...
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Relationship
In the beginning, we had a lot of attention from Epic's support people and our analyst support...
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Relationship
Epic is proactive. They prepare bills in advance when there are changes. Their people are involved...
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