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User Commentary
Epic tries to keep their promises, but it's kind of a long process by the time we put in a request...
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We don't really work with Epic, we work with our Epic team within the organization, so I think...
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I think the go live process with Epic was very difficult. I wouldn't rate them very good for that,...
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As far as the computer system, I think it's easy to use. It's just the customizable part, it may be...
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We have a lot of homecare nurses utilizing Epic's homecare module. The platform is integrated with...
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We have the same challenge as every other institution in the country, and that challenge is getting...
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Most home health vendors are experts, and home health is their bread and butter. Most vendors bring...
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It isn't that the people at Epic are not empowered, but sometimes they don't have the knowledge base...
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It is certainly helpful to have everything be part of one record. The clinical care piece is...
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Epic's training structure has our internal folks do the training, so that isn't really effective.
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We chose Epic's system because the rest of our organization used it, and we were having issues with...
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Since we did not do central scheduling, we did not get the canned version of Epic's system. We got a...
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We have access to the rest of the patients' information in the product, but some things don't cross...
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Epic is constantly doing upgrades to give us what we need if the product doesn't do it yet.
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When used in conjunction with our scrubber, Dorothy has an automatic analysis that is immediate.
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By and large, Epic's billing is unintuitive. The billing piece is clunky to use and doesn't work. It...
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Epic’s training for both the end user and the folks who configure the system is very high level. We...
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Dorothy is not a niche product that does everything exactly the way a clinician would like. Buying...
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We keep our clinicians very engaged in Dorothy. Our frontline clinicians make day-to-day...
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I would like to see Epic improve how they approach home health documentation. They often try to take...
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Epic does exceedingly well with their communication. They are a very hands-on vendor, and they are...
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Dorothy has gotten significantly better. Home health has gone through a lot of changes over the last...
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Epic has monthly webinars, which we can attend as operations team members who are using the product,...
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Dorothy has been doing fine. Epic’s biggest strength is their local technical support team. We had a...
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There is a significant amount of effort on Epic's part to make sure they are taking care of their...
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Epic does clinical documentation exceedingly well, but they aren't as proficient with back-end...
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Epic does a fairly good job of not nickel-and-diming us for any enhancements. Epic's support people...
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The financial system is very strong. It is easy to track our revenue. With Epic's revenue and...
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We have to build a lot of different work queues, and there are a lot of different work queues where...
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Epic keeps promises, but their development is very slow. The advantage of an Epic product is that it...
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I like that Dorothy is part of the Epic ecosystem, so we are linked to the providers, and we share...
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The big disadvantage of Dorothy is that it is built on a separate platform versus the regular Epic...
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Epic could do a better job of letting us customize the flow of the notes and the flow of our care...
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Epic is incorporating some extra features at no cost in their next upgrade.
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Dorothy is pretty user friendly and is not hard for the clinicians to use. The application itself is...
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The area that probably needs the most attention from Epic is the care plan part, and they are trying...
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Epic has good service. We have regularly scheduled calls with Epic representatives.
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We have a great working relationship with Epic. The vendor is always extremely responsive, and they...
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Our Epic contact is always very receptive and willing to help. That individual will even meet with...
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The Dorothy product continues to be a very robust and innovative documentation system for our home care....
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Our challenge with Dorothy is that the product is very focused on a different patient population...
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Epic could have proactively dealt with EVV differently. EVV is a federal mandate, and I understand...
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Our hospital uses Hyperspace. This product is live, but Dorothy, the remote client, is a dead...
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Epic could grow if they let clients know that certain functionality is working better now than in...
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We are long-term users of Epic, and what we implemented isn’t what a new customer would implement...
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With the solution's mobile app, providers can go into the field and have a computer with them. When...
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Providers who are using the system will sometimes get disconnected when they are in rural areas....
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We have individualized the system quite a bit, and we appreciate that we have the ability to do...
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The system's training is entirely up to us. I would give the vendor's executive involvement an even...
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We cannot capture social determinants of health in the system. That is a real problem for us because...
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The government changed the way that we notify them that we have admitted a patient. We had to have...
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The system is fine. I shared this with KLAS a year ago, but I wanted to make sure that I shared it...
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I have the system open all the time, but its screen savers used to be made for little kids. Epic has...
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Dorothy has been in a maturing phase, and Epic is just about there. One of the final big hitters we...
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Epic has provided an excellent service. They offer a lot of great training. They have on-site and...
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Epic continues to move forward with their initiatives. They are a good partner. They update things,...
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Epic has a strong EMR that enables us to complete our clinical documentation needs. However, the...
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I have been able to upload quite a few things on my end, and that has helped me navigate the system....
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The people we work with are wonderful. They definitely help us a lot. We deal with one particular...
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One thing that we would like Epic to consider would be giving us the ability to copy information and...
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The biggest issue that we have is connectivity within our state. We have huge areas where there is...
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In general, Dorothy works well. As far as I know, it is part of our long-term plans. We are...
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I would have to research the other systems that are out there before committing to Dorothy again....
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I would tell others who are looking at solutions in the home health space to take advantage of what...
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Epic's support is good. We typically work with our own IT personnel first. Then, if they can't...
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In terms of being able to report on outcomes, we don't have any way to really get that data. We have...
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The Epic trainer who is in charge of work queues is great at working with our intake and scheduling...
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As an analyst, I find customization to be painful. However, it allows us to function because home...
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From an analyst level, the vendor gives us Nova notes to implement upgrades. Those notes tell us the...
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We have a specific home health technical services person who has changed a lot. They are currently...
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The vendor doesn't communicate well about the changes that they make to the system that don't...
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We definitely struggle to integrate things with Dorothy because some things aren't really built for...
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We rarely have bugs or problems with Dorothy. There are things Epic could work on as far as quality...
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Epic has shared their vision. We know where they are going. We know what we are moving away from,...
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If Epic says they are going to do something, they will do it. They won't always be quick, but that...
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Epic doesn’t tack on charges. We have never gotten or paid for customization. We have been live for...
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Epic had the best implementation I have seen, and I have been in the software field for decades. The...
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We don't have a lot of interoperability between our home health and our hospice platforms, and we...
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When we first started on the system, we weren’t off to a smooth start. But we have learned a lot...
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Epic is going to be a long-term vendor of ours with the amount of money they cost. As the system...
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Epic keeps their promises to us. We have asked for a certain item for a couple of years. Epic has...
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We pay a lot of money to Epic, but they don’t charge us for every little thing. We pay a lot of...
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We do quarterly upgrades to the system, and those upgrades are pretty good. We do the upgrade, but...
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We do most of the training for the system ourselves. We don’t lean on Epic for that. If we had...
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The system does what it needs to do, and it does a good job. The system is easy to use. If the...
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With this product, we don’t have a lot of executive involvement, but with Epic as a whole, we have...
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It was a little rough getting Dorothy implemented. I wish Epic would speed up their development. I...
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We have wanted to see Epic eliminate their remote client. That is what the nurses use in the field,...
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The whole Dorothy system is so involved. I really love it because we are in the middle of the entire...
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Any doctor that is part of our system or signs up through Epic gets their orders and signs them...
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This product is so beyond anything I have ever used, and I have been in home health for decades....
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When we implemented Dorothy, we went through all the classes and all the superuser things. No matter...
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The clinicians have their own version of our patient information on their device, so they are pretty...
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Epic pushes their reporting features almost to the excess. We still find things that we can't always...
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I don't know how much Dorothy costs us. I love it, so I think I got my money's worth. But I don't...
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Over the years, Epic has gotten much better about not nickel-and-diming. That has changed over time.
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The relationships that we have been able to establish now that we have got a firm foothold in the...
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There is one quality improvement we have made within Epic where we can do more with less. We...
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Overall, using Dorothy is a good experience. We are satisfied with Dorothy. Dorothy is combined with...
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Dorothy is headed in the direction of further integration with Hyperspace, which is the ambulatory...
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Dorothy is part of our long-term plans. As an organization, we have hitched our wagon to Epic. A...
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Epic keeps their promises. Each organization always has their requests, but with a large company,...
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The ability to just access information right on our phones at our fingertips makes Epic's mobile app...
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After a couple of years of being on the Epic system and using the software, we are actually...
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Epic has been a really great partner to us. They are really good at working with us on operational...
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Epic’s Care Companion functionality is something that will get used more because of COVID-19.
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The system is complicated and requires us to build a lot of workarounds. It is also challenging for...
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Epic tries to stay up to date with the ever-changing regulatory requirements, and they try to create...
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The Epic system has a lot of positive features. The strongest feature is the integration with...
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Epic does a decent job of trying to stay up to date on home health and hospice because those markets...
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The way that Epic provides support is through a technical specialist. A technical specialist is...
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It has been a win for us to have the home health record in our Epic chart. Overall, Dorothy has been...
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We struggle a bit with the design of Dorothy. It does require laptop synchronization for the nurses...
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I like Dorothy's ability to access information for patients from other business lines in our...
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Dorothy could be more intuitive for field users. There could be less button clicking and clearer...
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Epic is not cheap, but they do not nickel-and-dime us. We knew what we were getting into in terms of...
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An Epic TS person is assigned to every application, and that person can interact with our analyst...
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I am glad that Epic changed the educator training from the builder training because everyone used to...
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We have never had a disastrous upgrade in the time that we have been with Epic. That has a lot to do...
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The most powerful thing about Dorothy is that we can personalize it, but the biggest problem with...
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The really good thing about Epic is that they have a whole lot of development dollars, so they are...
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Dorothy is a very solid product. Integration is key. We have a remote client, which we need when we...
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Dorothy is wonderful. We can look at anything we need to. It is in Hyperspace, and that is really...
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We have really good support from Epic if we have an issue. I have somebody I can reach out to right...
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We are very rural. As we drive out of town, there is no cell phone coverage. When we first came on...
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The things that we have to do to make the solution work the way that it needs to work are really...
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It would be nice for us to have a functional equivalent to EpicCare Link. We really felt like our...
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Epic has been supportive during our implementations with them, and their products are pretty well...
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I feel like we get some extra attention from the vendor because of our size, but some of the things...
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With a health system like ours, I don't know that any other system would work for us. We have more...
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The amount of time and effort to get to high proficiency is not small. As much as the modules are...
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Dorothy's integrations have been beneficial. We are definitely more integrated with other providers...
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Epic has a lot of customers, but they don't coordinate solutions among their analysts who are...
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If we were to do everything over again, we would buy a platform that was developed specifically for...
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Epic discusses new platforms and enhancements for the product with us. However, we can't reconfigure...
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Dorothy's developers aren't familiar with our day-to-day operations or the way that the solution is...
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We have had multiple issues with the solution's back-office operations, like billing, quality...
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I would not buy Dorothy again. We have had some bumps in the road with the product. We are not real...
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With COVID-19, Epic has offered a lot of enhancements for free. That is the first time that I have...
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Some of us did get some training through Epic before we implemented the solution. But all the...
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There had to be some things built specifically between Epic's system and one of our systems. But our...
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There are not a lot of folks in our state that have Epic. So the compliance piece was a struggle for...
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Any organization that is looking to implement Dorothy should make sure that they have at least 12...
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Epic doesn't really have a help desk to call. Every account and module is assigned to a technical...
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Our previous EMR had some features that we used to use that aren't under development with Epic....
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Epic is receptive to stakeholder feedback. Epic routinely hosts regulatory and development webinars....
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Part of Dorothy's application works in a connected state, and we can see live information about what...
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Dorothy is smart technology, and it is helping clinicians track things easily. When information is...
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When we started working with Epic, they did not have as many people assigned to home health and...
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Dorothy is easier to use than our previous software was. We are able to handle our workflows more...
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There are some revenue cycle discrepancies in Dorothy that the vendor struggles with.
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The hospice and home health areas are both extraordinarily regulatory driven. It seems like those...
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