Dorothy (Home Health) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Product

We have problems with Rover because we are in a very rural area, so we don’t have cell phone service...

Nov 2024
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Director

Loyalty, Relationship, Product

When we had a state survey, the surveyors said it was too bad that we went to Dorothy because it is...

Nov 2024
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Director

Relationship, Product

Epic doesn’t regularly deliver anything that meets my needs. I don't see any changes happening...

Nov 2024
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Director

Relationship, Product

Epic’s people are nice people. I don't want to bash the people, but we had no way to do things...

Nov 2024
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Director

Operations

When we acquired another home health agency, Epic started a brand-new build for them instead of...

Nov 2024
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Director

Product

I hope that we get the care plans that we have asked to be built into the system, and I hope that we...

Nov 2024
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Director

Product

EVV is an absolute disaster with Dorothy. It doesn't go through, and it doesn't work. Epic knows...

Nov 2024
||
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Director

Loyalty, Product

We found that there were no hard stops for documentation in Dorothy. We had to scour the charts...

Nov 2024
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Director

Product

Our finance department is struggling with the reporting feature in Dorothy. I don’t hear anything...

Nov 2024
||
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Director

Relationship, Product

From a regulatory standpoint, Dorothy brings in too many risks. For example, the plan of care needs...

Nov 2024
||
(0)
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Director

Relationship

The support from Epic is horrible. The main office will hand our problem off to our local people,...

Nov 2024
||
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Manager

Relationship

I'm a little buffered from actually working with the Epic TS. I have some interaction with a TS...

Sep 2024
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Manager

Relationship, Product

For us it is challenging because we are not necessarily on Epic's foundation. We built a lot of...

Sep 2024
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Nurse

Loyalty, Relationship, Product

I can't really think of any challenges that we have had with Dorothy. Epic has been doing a really...

Sep 2024
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Nurse

Loyalty, Product

There isn't a way for us to document SMART goals in the system. Those goals are part of a new push...

Sep 2024
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Nurse

Product

I would like to see how the improved scheduling abilities work in Dorothy. We still feel like it...

Sep 2024
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Nurse

Product, Value

Having the ability to see information across the entire spectrum of our organization is a strength....

Sep 2024
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Nurse

Relationship, Product

We have to tweak things quite a bit with the financial reports in Dorothy, like proofs. When we run...

Sep 2024
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Director

Value

There are minimal charges with Dorothy. I think part of it falls under our ambulatory license.

Sep 2024
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Director

Loyalty

In general, leaders in home health want to have information at their fingertips so they can help...

Sep 2024
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Director

Loyalty, Product

I know for sure the executive leader of this group would have said they wouldn't buy Dorothy again...

Sep 2024
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Director

Loyalty, Product

Code status is a big thing for home health and hospice to have documented. We have made some...

Sep 2024
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Director

Product

We are mostly using another Epic system for electronic visit verification. There are always...

Sep 2024
||
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Director

Relationship, Product

Epic could improve some minor order-related things and update the medication lists. But Epic has...

Jun 2024
||
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Director

Relationship

When we have a concern with Dorothy, we usually put in a work order and tell Epic what our issue is,...

Jun 2024
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Director

Product

One of the biggest reasons we like using Dorothy is the interface with our electronic medical...

Jun 2024
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Director

Loyalty, Value

We switched to Epic because we weren’t integrated across the board with our previous vendor. That...

Jun 2024
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Director

Relationship, Operations

We have a great team from Epic that is very present, and they give us overviews of upcoming upgrades...

Jun 2024
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CIO

Loyalty, Product

Dorothy is still maturing. It is one of Epic's newer applications, and it is a work in progress. For...

May 2024
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CIO

Loyalty

We had no limitations going into Dorothy, but we wanted to stay committed to iOS and Android. We...

May 2024
||
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CIO

Product, Value

The best part of the system is the way it handles some scheduling changes. It is able to route our...

May 2024
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Director

Product

Dorothy is complicated to use, and reporting can be a struggle. There are a lot of areas to go to...

Mar 2024
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Director

Loyalty, Relationship

Dorothy has its benefits, but for our type of business, it is a bit of a struggle. Epic does try,...

Mar 2024
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Analyst/Coordinator

Product, Value

Dorothy is pretty expensive. Some of the data charted in the solution is a little hard to access. It...

Feb 2024
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Analyst/Coordinator

Relationship, Product

Dorothy is good at following Medicare regulations and other regulatory guidelines. Epic has a good...

Feb 2024
||
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Manager

Operations

The implementation was good. It was smooth. I thought we would have a lot of hiccups during the...

Feb 2024
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Manager

Operations

We are still trying to figure Dorothy out. For end users, Dorothy was a little hard in the beginning...

Feb 2024
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Manager

Relationship

My experience with Epic’s support team is a little more difficult than my previous experience with...

Feb 2024
||
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Manager

Loyalty, Product

Dorothy is all over the place. Epic is all over the place. Homecare facilities are using Dorothy...

Feb 2024
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Director

Product

Dorothy’s financial reporting is much better than it was in the past, but there is still potential...

Feb 2024
||
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Director

Loyalty, Product

Only some of our staff members can manage all of their care on a mobile device. The others can do a...

Feb 2024
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Director

Product

Dorothy is not designed for us; Epic just adapted their existing record for home care. For example,...

Feb 2024
||
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Director

Product

The visibility within my hospital is great because the internal integration of Dorothy is great.

Feb 2024
||
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Director

Product

Messaging between instances of Dorothy requires an entirely separate account. For instance, if I am...

Feb 2024
||
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Director

Product

Our clinicians who are using Dorothy are more adaptable than those who use other Epic products, and...

Feb 2024
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Director

Loyalty, Product

Things are going better with Dorothy than in the past, but we still need to optimize the record. We...

Feb 2024
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Director

Culture, Relationship

Epic is pretty good at doing what they say they can do, but their promises are limited.

Feb 2024
||
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Director

Value

Our state has a regulation that we have to comply with, and our state has chosen to implement things...

Feb 2024
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Director

Product

Epic doesn’t know anything about home health or hospice, and they mess things up when they are in...

Feb 2024
||
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Director

Product, Value

Because of Dorothy, our things are more visible on a system level. So the solution has been...

Feb 2024
||
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Manager

Product

With Dorothy, I like the integration with the hospital and the clinical documentation.

Feb 2024
||
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Manager

Operations

I like the training preparation that Epic gives us. It is predone, so we don't have to create all...

Feb 2024
||
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Manager

Relationship

I would like the ability to have phone support from Epic in addition to just online support. We...

Feb 2024
||
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Manager

Operations

For Dorothy, I like the training, and the work queues for the workflow are good.

Feb 2024
||
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VP/Other Executive

Product

Dorothy's reports are not that great. They are just okay. We pull things out of a different vendor's...

Jan 2024
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VP/Other Executive

Loyalty, Product

Epic's remote-monitoring technology is antiquated and just doesn't work. It is slated to be phased...

Jan 2024
||
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VP/Other Executive

Relationship

One of the functionalities I wanted was for insurance authorizations. But that is a very cumbersome...

Jan 2024
||
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VP/Other Executive

Operations

When Epic does an implementation, they don't tell us how to do basic things to run our operation....

Jan 2024
||
(0)
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VP/Other Executive

Operations, Product

Vendors in general, not just Epic, say that their product is going to work a certain way, but they...

Jan 2024
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CIO

Loyalty

Our move to Dorothy went respectfully well, but in Dorothy, there is a problem in the receivables...

Jan 2024
||
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CIO

Product

Epic does a good job in the areas they deliver, but in home health and hospice, particularly home...

Jan 2024
||
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CIO

Product

The technology of Dorothy is not as quite user friendly as our previous solution. The product is not...

Jan 2024
||
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CIO

Product

I would recommend Dorothy if someone is already on Epic, but if not, I would recommend a home...

Jan 2024
||
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CIO

Loyalty, Product

The mobile solution is not complete in Dorothy Mobile for all aspects of nursing documentation. Epic...

Jan 2024
||
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CIO

Product

Our organization is coming from a best-of-breed solution that drives activities and billing. When we...

Jan 2024
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CIO

Loyalty, Product

Dorothy is flexible, so it is easy to do the wrong thing. We must understand what we want to...

Jan 2024
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CIO

Product

We had to do some manipulation to get the kinds of financial information we wanted, but we have been...

Jan 2024
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CIO

Product

It would be great for the financial directors to be able to manipulate their plans from a home...

Jan 2024
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CIO

Relationship, Operations

We have some very seasoned agencies and leadership in those agencies that know what they want. They...

Jan 2024
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CIO

Product

For our people who do business development and do actual marketing, there was a function in our old...

Jan 2024
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Director

Product

The area that we struggle with the most is report functionality in Dorothy. I don't know whether...

Jan 2024
||
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Director

Loyalty, Product

Epic needs to do continuous enhancements to Rover because it gives us the ability to document in...

Jan 2024
||
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Director

Loyalty, Product

Epic is heading in the direction of meeting all our needs. We have a lot of different departments,...

Jan 2024
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Director

Relationship

I like Dorothy’s integration with our hospital system. Also, our representative is just superb at...

Jan 2024
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Director

Loyalty, Relationship, Product

Dorothy is just hard to operate in general with the remote client and being able to handle connected...

Jan 2024
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Director

Relationship

The people that we partner with from Epic are really knowledgeable about the product line that they...

Jan 2024
||
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