Dorothy (Home Health) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
We have problems with Rover because we are in a very rural area, so we don’t have cell phone service...
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Loyalty, Relationship, Product
When we had a state survey, the surveyors said it was too bad that we went to Dorothy because it is...
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Relationship, Product
Epic doesn’t regularly deliver anything that meets my needs. I don't see any changes happening...
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Relationship, Product
Epic’s people are nice people. I don't want to bash the people, but we had no way to do things...
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Operations
When we acquired another home health agency, Epic started a brand-new build for them instead of...
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Product
I hope that we get the care plans that we have asked to be built into the system, and I hope that we...
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Product
EVV is an absolute disaster with Dorothy. It doesn't go through, and it doesn't work. Epic knows...
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Loyalty, Product
We found that there were no hard stops for documentation in Dorothy. We had to scour the charts...
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Product
Our finance department is struggling with the reporting feature in Dorothy. I don’t hear anything...
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Relationship, Product
From a regulatory standpoint, Dorothy brings in too many risks. For example, the plan of care needs...
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Relationship
The support from Epic is horrible. The main office will hand our problem off to our local people,...
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Relationship
I'm a little buffered from actually working with the Epic TS. I have some interaction with a TS...
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Relationship, Product
For us it is challenging because we are not necessarily on Epic's foundation. We built a lot of...
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Loyalty, Relationship, Product
I can't really think of any challenges that we have had with Dorothy. Epic has been doing a really...
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Loyalty, Product
There isn't a way for us to document SMART goals in the system. Those goals are part of a new push...
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Product
I would like to see how the improved scheduling abilities work in Dorothy. We still feel like it...
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Product, Value
Having the ability to see information across the entire spectrum of our organization is a strength....
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Relationship, Product
We have to tweak things quite a bit with the financial reports in Dorothy, like proofs. When we run...
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Value
There are minimal charges with Dorothy. I think part of it falls under our ambulatory license.
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Loyalty
In general, leaders in home health want to have information at their fingertips so they can help...
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Loyalty, Product
I know for sure the executive leader of this group would have said they wouldn't buy Dorothy again...
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Loyalty, Product
Code status is a big thing for home health and hospice to have documented. We have made some...
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Product
We are mostly using another Epic system for electronic visit verification. There are always...
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Relationship, Product
Epic could improve some minor order-related things and update the medication lists. But Epic has...
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Relationship
When we have a concern with Dorothy, we usually put in a work order and tell Epic what our issue is,...
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Product
One of the biggest reasons we like using Dorothy is the interface with our electronic medical...
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Loyalty, Value
We switched to Epic because we weren’t integrated across the board with our previous vendor. That...
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Relationship, Operations
We have a great team from Epic that is very present, and they give us overviews of upcoming upgrades...
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Loyalty, Product
Dorothy is still maturing. It is one of Epic's newer applications, and it is a work in progress. For...
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Loyalty
We had no limitations going into Dorothy, but we wanted to stay committed to iOS and Android. We...
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Product, Value
The best part of the system is the way it handles some scheduling changes. It is able to route our...
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Product
Dorothy is complicated to use, and reporting can be a struggle. There are a lot of areas to go to...
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Loyalty, Relationship
Dorothy has its benefits, but for our type of business, it is a bit of a struggle. Epic does try,...
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Product, Value
Dorothy is pretty expensive. Some of the data charted in the solution is a little hard to access. It...
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Relationship, Product
Dorothy is good at following Medicare regulations and other regulatory guidelines. Epic has a good...
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Operations
The implementation was good. It was smooth. I thought we would have a lot of hiccups during the...
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Operations
We are still trying to figure Dorothy out. For end users, Dorothy was a little hard in the beginning...
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Relationship
My experience with Epic’s support team is a little more difficult than my previous experience with...
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Loyalty, Product
Dorothy is all over the place. Epic is all over the place. Homecare facilities are using Dorothy...
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Product
Dorothy’s financial reporting is much better than it was in the past, but there is still potential...
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Loyalty, Product
Only some of our staff members can manage all of their care on a mobile device. The others can do a...
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Product
Dorothy is not designed for us; Epic just adapted their existing record for home care. For example,...
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Product
The visibility within my hospital is great because the internal integration of Dorothy is great.
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Product
Messaging between instances of Dorothy requires an entirely separate account. For instance, if I am...
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Product
Our clinicians who are using Dorothy are more adaptable than those who use other Epic products, and...
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Loyalty, Product
Things are going better with Dorothy than in the past, but we still need to optimize the record. We...
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Culture, Relationship
Epic is pretty good at doing what they say they can do, but their promises are limited.
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Value
Our state has a regulation that we have to comply with, and our state has chosen to implement things...
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Product
Epic doesn’t know anything about home health or hospice, and they mess things up when they are in...
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Product, Value
Because of Dorothy, our things are more visible on a system level. So the solution has been...
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Product
With Dorothy, I like the integration with the hospital and the clinical documentation.
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Operations
I like the training preparation that Epic gives us. It is predone, so we don't have to create all...
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Relationship
I would like the ability to have phone support from Epic in addition to just online support. We...
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Operations
For Dorothy, I like the training, and the work queues for the workflow are good.
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Product
Dorothy's reports are not that great. They are just okay. We pull things out of a different vendor's...
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Loyalty, Product
Epic's remote-monitoring technology is antiquated and just doesn't work. It is slated to be phased...
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Relationship
One of the functionalities I wanted was for insurance authorizations. But that is a very cumbersome...
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Operations
When Epic does an implementation, they don't tell us how to do basic things to run our operation....
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Operations, Product
Vendors in general, not just Epic, say that their product is going to work a certain way, but they...
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Loyalty
Our move to Dorothy went respectfully well, but in Dorothy, there is a problem in the receivables...
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Product
Epic does a good job in the areas they deliver, but in home health and hospice, particularly home...
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Product
The technology of Dorothy is not as quite user friendly as our previous solution. The product is not...
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Product
I would recommend Dorothy if someone is already on Epic, but if not, I would recommend a home...
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Loyalty, Product
The mobile solution is not complete in Dorothy Mobile for all aspects of nursing documentation. Epic...
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Product
Our organization is coming from a best-of-breed solution that drives activities and billing. When we...
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Loyalty, Product
Dorothy is flexible, so it is easy to do the wrong thing. We must understand what we want to...
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Product
We had to do some manipulation to get the kinds of financial information we wanted, but we have been...
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Product
It would be great for the financial directors to be able to manipulate their plans from a home...
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Relationship, Operations
We have some very seasoned agencies and leadership in those agencies that know what they want. They...
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Product
For our people who do business development and do actual marketing, there was a function in our old...
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Product
The area that we struggle with the most is report functionality in Dorothy. I don't know whether...
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Loyalty, Product
Epic needs to do continuous enhancements to Rover because it gives us the ability to document in...
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Loyalty, Product
Epic is heading in the direction of meeting all our needs. We have a lot of different departments,...
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Relationship
I like Dorothy’s integration with our hospital system. Also, our representative is just superb at...
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Loyalty, Relationship, Product
Dorothy is just hard to operate in general with the remote client and being able to handle connected...
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Relationship
The people that we partner with from Epic are really knowledgeable about the product line that they...
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