Dorothy (Home Health)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Epic tries to keep their promises, but it's kind of a long process by the time we put in a request...

Apr 2022
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Director

We don't really work with Epic, we work with our Epic team within the organization, so I think...

Apr 2022
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Director

I think the go live process with Epic was very difficult. I wouldn't rate them very good for that,...

Apr 2022
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Director

As far as the computer system, I think it's easy to use. It's just the customizable part, it may be...

Apr 2022
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CIO

We have a lot of homecare nurses utilizing Epic's homecare module. The platform is integrated with...

Apr 2022
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CIO

We have the same challenge as every other institution in the country, and that challenge is getting...

Apr 2022
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Director

Most home health vendors are experts, and home health is their bread and butter. Most vendors bring...

Apr 2022
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Director

It isn't that the people at Epic are not empowered, but sometimes they don't have the knowledge base...

Apr 2022
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Director

It is certainly helpful to have everything be part of one record. The clinical care piece is...

Apr 2022
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Director

Epic's training structure has our internal folks do the training, so that isn't really effective.

Apr 2022
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Manager

We chose Epic's system because the rest of our organization used it, and we were having issues with...

Apr 2022
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Manager

Since we did not do central scheduling, we did not get the canned version of Epic's system. We got a...

Apr 2022
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Manager

We have access to the rest of the patients' information in the product, but some things don't cross...

Apr 2022
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Manager

Epic is constantly doing upgrades to give us what we need if the product doesn't do it yet.

Apr 2022
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Manager

When used in conjunction with our scrubber, Dorothy has an automatic analysis that is immediate.

Apr 2022
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Manager

By and large, Epic's billing is unintuitive. The billing piece is clunky to use and doesn't work. It...

Mar 2022
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Manager

Epic’s training for both the end user and the folks who configure the system is very high level. We...

Mar 2022
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Manager

Dorothy is not a niche product that does everything exactly the way a clinician would like. Buying...

Mar 2022
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Analyst/Coordinator

We keep our clinicians very engaged in Dorothy. Our frontline clinicians make day-to-day...

Mar 2022
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Analyst/Coordinator

I would like to see Epic improve how they approach home health documentation. They often try to take...

Mar 2022
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Analyst/Coordinator

Epic does exceedingly well with their communication. They are a very hands-on vendor, and they are...

Mar 2022
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Analyst/Coordinator

Dorothy has gotten significantly better. Home health has gone through a lot of changes over the last...

Mar 2022
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Analyst/Coordinator

Epic has monthly webinars, which we can attend as operations team members who are using the product,...

Mar 2022
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Analyst/Coordinator

Dorothy has been doing fine. Epic’s biggest strength is their local technical support team. We had a...

Mar 2022
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Manager

There is a significant amount of effort on Epic's part to make sure they are taking care of their...

Mar 2022
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Manager

Epic does clinical documentation exceedingly well, but they aren't as proficient with back-end...

Mar 2022
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Director

Epic does a fairly good job of not nickel-and-diming us for any enhancements. Epic's support people...

Mar 2022
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Director

The financial system is very strong. It is easy to track our revenue. With Epic's revenue and...

Mar 2022
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Director

We have to build a lot of different work queues, and there are a lot of different work queues where...

Mar 2022
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Director

Epic keeps promises, but their development is very slow. The advantage of an Epic product is that it...

Mar 2022
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Director

I like that Dorothy is part of the Epic ecosystem, so we are linked to the providers, and we share...

Mar 2022
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Director

The big disadvantage of Dorothy is that it is built on a separate platform versus the regular Epic...

Mar 2022
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Director

Epic could do a better job of letting us customize the flow of the notes and the flow of our care...

Mar 2022
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Manager

Epic is incorporating some extra features at no cost in their next upgrade.

Mar 2022
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Manager

Dorothy is pretty user friendly and is not hard for the clinicians to use. The application itself is...

Mar 2022
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Manager

The area that probably needs the most attention from Epic is the care plan part, and they are trying...

Mar 2022
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Manager

Epic has good service. We have regularly scheduled calls with Epic representatives.

Mar 2022
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Director

We have a great working relationship with Epic. The vendor is always extremely responsive, and they...

Feb 2022
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Director

Our Epic contact is always very receptive and willing to help. That individual will even meet with...

Feb 2022
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Director

The Dorothy product continues to be a very robust and innovative documentation system for our home care....

Feb 2022
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Director

Our challenge with Dorothy is that the product is very focused on a different patient population...

Feb 2022
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Director

Epic could have proactively dealt with EVV differently. EVV is a federal mandate, and I understand...

Feb 2022
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Director

Our hospital uses Hyperspace. This product is live, but Dorothy, the remote client, is a dead...

Feb 2022
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Director

Epic could grow if they let clients know that certain functionality is working better now than in...

Feb 2022
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Director

We are long-term users of Epic, and what we implemented isn’t what a new customer would implement...

Feb 2022
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CIO

With the solution's mobile app, providers can go into the field and have a computer with them. When...

Feb 2022
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CIO

Providers who are using the system will sometimes get disconnected when they are in rural areas....

Feb 2022
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Manager

We have individualized the system quite a bit, and we appreciate that we have the ability to do...

Jan 2022
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Manager

The system's training is entirely up to us. I would give the vendor's executive involvement an even...

Jan 2022
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Manager

We cannot capture social determinants of health in the system. That is a real problem for us because...

Jan 2022
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Manager

The government changed the way that we notify them that we have admitted a patient. We had to have...

Jan 2022
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Manager

The system is fine. I shared this with KLAS a year ago, but I wanted to make sure that I shared it...

Jan 2022
||
(0)
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Manager

I have the system open all the time, but its screen savers used to be made for little kids. Epic has...

Jan 2022
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VP/Other Executive

Dorothy has been in a maturing phase, and Epic is just about there. One of the final big hitters we...

Jan 2022
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VP/Other Executive

Epic has provided an excellent service. They offer a lot of great training. They have on-site and...

Jan 2022
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CIO

Epic continues to move forward with their initiatives. They are a good partner. They update things,...

Dec 2021
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CIO

Epic has a strong EMR that enables us to complete our clinical documentation needs. However, the...

Dec 2021
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Manager

I have been able to upload quite a few things on my end, and that has helped me navigate the system....

Nov 2021
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Manager

The people we work with are wonderful. They definitely help us a lot. We deal with one particular...

Nov 2021
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Director

One thing that we would like Epic to consider would be giving us the ability to copy information and...

Oct 2021
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Director

The biggest issue that we have is connectivity within our state. We have huge areas where there is...

Oct 2021
||
(0)
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Director

In general, Dorothy works well. As far as I know, it is part of our long-term plans. We are...

Oct 2021
||
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Director

I would have to research the other systems that are out there before committing to Dorothy again....

Oct 2021
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Director

I would tell others who are looking at solutions in the home health space to take advantage of what...

Oct 2021
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Director

Epic's support is good. We typically work with our own IT personnel first. Then, if they can't...

Oct 2021
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Director

In terms of being able to report on outcomes, we don't have any way to really get that data. We have...

Oct 2021
||
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Director

The Epic trainer who is in charge of work queues is great at working with our intake and scheduling...

Oct 2021
||
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Analyst/Coordinator

As an analyst, I find customization to be painful. However, it allows us to function because home...

Oct 2021
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Analyst/Coordinator

From an analyst level, the vendor gives us Nova notes to implement upgrades. Those notes tell us the...

Oct 2021
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Analyst/Coordinator

We have a specific home health technical services person who has changed a lot. They are currently...

Oct 2021
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Analyst/Coordinator

The vendor doesn't communicate well about the changes that they make to the system that don't...

Oct 2021
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Analyst/Coordinator

We definitely struggle to integrate things with Dorothy because some things aren't really built for...

Oct 2021
||
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Analyst/Coordinator

We rarely have bugs or problems with Dorothy. There are things Epic could work on as far as quality...

Oct 2021
||
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Analyst/Coordinator

Epic has shared their vision. We know where they are going. We know what we are moving away from,...

Oct 2021
||
(0)
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Analyst/Coordinator

If Epic says they are going to do something, they will do it. They won't always be quick, but that...

Oct 2021
||
(0)
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Analyst/Coordinator

Epic doesn’t tack on charges. We have never gotten or paid for customization. We have been live for...

Oct 2021
||
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Analyst/Coordinator

Epic had the best implementation I have seen, and I have been in the software field for decades. The...

Oct 2021
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Analyst/Coordinator

We don't have a lot of interoperability between our home health and our hospice platforms, and we...

Oct 2021
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Manager

When we first started on the system, we weren’t off to a smooth start. But we have learned a lot...

Oct 2021
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Manager

Epic is going to be a long-term vendor of ours with the amount of money they cost. As the system...

Oct 2021
||
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Manager

Epic keeps their promises to us. We have asked for a certain item for a couple of years. Epic has...

Oct 2021
||
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Manager

We pay a lot of money to Epic, but they don’t charge us for every little thing. We pay a lot of...

Oct 2021
||
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Manager

We do quarterly upgrades to the system, and those upgrades are pretty good. We do the upgrade, but...

Oct 2021
||
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Manager

We do most of the training for the system ourselves. We don’t lean on Epic for that. If we had...

Oct 2021
||
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Manager

The system does what it needs to do, and it does a good job. The system is easy to use. If the...

Oct 2021
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Manager

With this product, we don’t have a lot of executive involvement, but with Epic as a whole, we have...

Oct 2021
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CFO

It was a little rough getting Dorothy implemented. I wish Epic would speed up their development. I...

Sep 2021
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CFO

We have wanted to see Epic eliminate their remote client. That is what the nurses use in the field,...

Sep 2021
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Manager

The whole Dorothy system is so involved. I really love it because we are in the middle of the entire...

Sep 2021
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Manager

Any doctor that is part of our system or signs up through Epic gets their orders and signs them...

Sep 2021
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Manager

This product is so beyond anything I have ever used, and I have been in home health for decades....

Sep 2021
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Manager

When we implemented Dorothy, we went through all the classes and all the superuser things. No matter...

Sep 2021
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Manager

The clinicians have their own version of our patient information on their device, so they are pretty...

Sep 2021
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Manager

Epic pushes their reporting features almost to the excess. We still find things that we can't always...

Sep 2021
||
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Manager

I don't know how much Dorothy costs us. I love it, so I think I got my money's worth. But I don't...

Sep 2021
||
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Manager

Over the years, Epic has gotten much better about not nickel-and-diming. That has changed over time.

Aug 2021
||
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Manager

The relationships that we have been able to establish now that we have got a firm foothold in the...

Aug 2021
||
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Manager

There is one quality improvement we have made within Epic where we can do more with less. We...

Aug 2021
||
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Manager

Overall, using Dorothy is a good experience. We are satisfied with Dorothy. Dorothy is combined with...

Aug 2021
||
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Manager

Dorothy is headed in the direction of further integration with Hyperspace, which is the ambulatory...

Aug 2021
||
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Manager

Dorothy is part of our long-term plans. As an organization, we have hitched our wagon to Epic. A...

Aug 2021
||
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Manager

Epic keeps their promises. Each organization always has their requests, but with a large company,...

Aug 2021
||
(0)
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Manager

The ability to just access information right on our phones at our fingertips makes Epic's mobile app...

Aug 2021
||
(0)
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Manager

After a couple of years of being on the Epic system and using the software, we are actually...

Aug 2021
||
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VP/Other Executive

Epic has been a really great partner to us. They are really good at working with us on operational...

Aug 2021
||
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VP/Other Executive

Epic’s Care Companion functionality is something that will get used more because of COVID-19.

Aug 2021
||
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Manager

The system is complicated and requires us to build a lot of workarounds. It is also challenging for...

Aug 2021
||
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Manager

Epic tries to stay up to date with the ever-changing regulatory requirements, and they try to create...

Aug 2021
||
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Manager

The Epic system has a lot of positive features. The strongest feature is the integration with...

Aug 2021
||
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Manager

Epic does a decent job of trying to stay up to date on home health and hospice because those markets...

Aug 2021
||
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Manager

The way that Epic provides support is through a technical specialist. A technical specialist is...

Aug 2021
||
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CIO

It has been a win for us to have the home health record in our Epic chart. Overall, Dorothy has been...

Jul 2021
||
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CIO

We struggle a bit with the design of Dorothy. It does require laptop synchronization for the nurses...

Jul 2021
||
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Nurse

I like Dorothy's ability to access information for patients from other business lines in our...

Jul 2021
||
(0)
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Nurse

Dorothy could be more intuitive for field users. There could be less button clicking and clearer...

Jul 2021
||
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Director

Epic is not cheap, but they do not nickel-and-dime us. We knew what we were getting into in terms of...

Jul 2021
||
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Director

An Epic TS person is assigned to every application, and that person can interact with our analyst...

Jul 2021
||
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Director

I am glad that Epic changed the educator training from the builder training because everyone used to...

Jul 2021
||
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Director

We have never had a disastrous upgrade in the time that we have been with Epic. That has a lot to do...

Jul 2021
||
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Director

The most powerful thing about Dorothy is that we can personalize it, but the biggest problem with...

Jul 2021
||
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Director

The really good thing about Epic is that they have a whole lot of development dollars, so they are...

Jul 2021
||
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Director

Dorothy is a very solid product. Integration is key. We have a remote client, which we need when we...

Jul 2021
||
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Director

Dorothy is wonderful. We can look at anything we need to. It is in Hyperspace, and that is really...

Jul 2021
||
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Director

We have really good support from Epic if we have an issue. I have somebody I can reach out to right...

Jul 2021
||
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Director

We are very rural. As we drive out of town, there is no cell phone coverage. When we first came on...

Jul 2021
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Manager

The things that we have to do to make the solution work the way that it needs to work are really...

Jul 2021
||
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Manager

It would be nice for us to have a functional equivalent to EpicCare Link. We really felt like our...

Jul 2021
||
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Manager

Epic has been supportive during our implementations with them, and their products are pretty well...

Jul 2021
||
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Manager

I feel like we get some extra attention from the vendor because of our size, but some of the things...

Jul 2021
||
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Manager

With a health system like ours, I don't know that any other system would work for us. We have more...

Jul 2021
||
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CIO

The amount of time and effort to get to high proficiency is not small. As much as the modules are...

Jun 2021
||
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Director

Dorothy's integrations have been beneficial. We are definitely more integrated with other providers...

Jun 2021
||
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Director

Epic has a lot of customers, but they don't coordinate solutions among their analysts who are...

Jun 2021
||
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Director

If we were to do everything over again, we would buy a platform that was developed specifically for...

Jun 2021
||
(0)
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Director

Epic discusses new platforms and enhancements for the product with us. However, we can't reconfigure...

Jun 2021
||
(0)
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Director

Dorothy's developers aren't familiar with our day-to-day operations or the way that the solution is...

Jun 2021
||
(0)
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Director

We have had multiple issues with the solution's back-office operations, like billing, quality...

Jun 2021
||
(0)
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Director

I would not buy Dorothy again. We have had some bumps in the road with the product. We are not real...

Jun 2021
||
(0)
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Director

With COVID-19, Epic has offered a lot of enhancements for free. That is the first time that I have...

Jun 2021
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Director

Some of us did get some training through Epic before we implemented the solution. But all the...

Jun 2021
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Director

There had to be some things built specifically between Epic's system and one of our systems. But our...

Jun 2021
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Director

There are not a lot of folks in our state that have Epic. So the compliance piece was a struggle for...

Jun 2021
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Manager

Any organization that is looking to implement Dorothy should make sure that they have at least 12...

May 2021
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Manager

Epic doesn't really have a help desk to call. Every account and module is assigned to a technical...

May 2021
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Manager

Our previous EMR had some features that we used to use that aren't under development with Epic....

May 2021
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Director

Epic is receptive to stakeholder feedback. Epic routinely hosts regulatory and development webinars....

May 2021
||
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Director

Part of Dorothy's application works in a connected state, and we can see live information about what...

May 2021
||
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Director

Dorothy is smart technology, and it is helping clinicians track things easily. When information is...

May 2021
||
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Director

When we started working with Epic, they did not have as many people assigned to home health and...

May 2021
||
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Director

Dorothy is easier to use than our previous software was. We are able to handle our workflows more...

May 2021
||
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Director

There are some revenue cycle discrepancies in Dorothy that the vendor struggles with.

May 2021
||
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Director

The hospice and home health areas are both extraordinarily regulatory driven. It seems like those...

May 2021
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