Dorothy (Home Health) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Choosing Epic was the biggest mistake we ever made. I think the system is not good. Epic doesn’t...
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Relationship
We talked to someone recently who didn’t name any products but mentioned that there are products out...
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Loyalty, Relationship
Initially, Epic requires the customer to build the product, and that doesn't make any sense to me....
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Operations
Epic had people who assured us they knew what they were doing in the implementation. When I came...
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Value
We hear all these accolades about Epic’s hospital system, so I think we assumed things would be the...
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Product
The clinicians can't just have home health supplies. The ones that the home health team bills for...
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Operations, Product
Epic is having an update, so all the clinicians in home health have to come on-site for the update....
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Product, Value
Epic doesn’t drive tangible outcomes the way I would like to see them do it. Everything about the...
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Operations, Product
The documentation is pretty basic, but there are some things that could be easier. The system is not...
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Product, Value
In terms of the product’s quality, I won’t give it anything more than the lowest possible score.
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Relationship
The vendor’s executives get involved, but they are highly inefficient at helping; they are always...
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Relationship
We had the worst Department of Health survey of my career because of Epic, and it resulted in a big...
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Product
I can't think of any improvements that Epic could make to Dorothy off the top of my head. I like the...
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Operations
When we initially went live with Dorothy, Epic was on-site and did a training session. The vendor...
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Relationship
I would absolutely buy Dorothy again. I love Epic. They are actively involved with us. We have a...
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Loyalty, Operations, Product
I don't feel we have a whole lot of integration. The training is kind of in the middle of the road...
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Relationship
We have a dedicated resource right now from Epic, and that person has been helping us. That person...
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Product
Some people navigate the system very well. Others say it is not as intuitive. What I have heard from...
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Relationship, Product
Dorothy has improved over the last couple of years, and I have recommended Dorothy to other...
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Operations
There is just a lack of out-of-the-box training for a new, Epic-naïve employee; I don't think we can...
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Loyalty, Product
Sometimes Epic makes commitments, and from a developmental standpoint, they are just not able to do...
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Loyalty
Dorothy is pretty good. It is going to undergo a fundamental change in the way it operates. Today,...
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Operations, Product
The system is a little complicated just because of all the moving pieces and the fact that we must...
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Product
Rover is a little bright spot. We can use our phones for some things now, but we still have to open...
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Loyalty, Product
We are working toward compatibility with tablets in the home. Epic is already in the process of...
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Loyalty, Relationship, Product
Epic has not kept their promsies lately. With Epic's quarterly update, they said that functionality...
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Relationship, Product
One thing that is difficult with remote clients for Epic is that there are no productivity reports....
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Relationship, Operations
Epic has done a good job of understanding all of the system's regulatory components and the updates...
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Loyalty
I am really disappointed in our organization's decision to move away from Dorothy. Our providers and...
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Product
We have a banner for when a person is admitted to home health on the patient storyboard in Dorothy,...
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Operations, Product
Dorothy is not necessarily the most intuitive for those who are not very computer savvy, so they...
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Relationship
We had a situation recently where we had a work group involving the Epic and hospice leadership and...
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Product
I like that we can see across not only all the providers in our organization but also external...
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Product
The test environment and the environment where Epic can make changes don’t always match what is...
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Loyalty, Relationship, Product
Epic is working on things, but the Dorothy space is completely different compared to how Epic...
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Loyalty, Relationship, Product
It is very hard to integrate with Epic; they don't want to share their data, and they are very clear...
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Relationship
Talking to Epic about development is like nailing down Jell-O. I want them to tell me the truth...
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Operations
The initial training from Epic was awful. But the ongoing training is up to us as a customer. We...
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Loyalty, Product
The design of Dorothy is very similar to Epic’s Comfort solution, so switching between them is easy....
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Operations
We have outsourced our financial people. Even though we have a principal trainer from Epic, that...
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Product
The integration between Dorothy and the hospital has been good, and the ability to get doctors to...
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Relationship
I have our previous system to compare Epic’s support to. Our previous vendor had a support number we...
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Loyalty, Relationship, Product
We have had a lot of difficulty with Rover. That is the mobile app. It doesn't work so well when we...
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Operations
Epic's system has a lot of available information if we can figure out how to access it, so access...
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Loyalty, Product
Epic wasn’t specific enough about home health. They think they were, but they weren't. They were...
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Operations
Epic did an online training with us that was absolutely a waste of our time, and it was horrible. I...
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Relationship, Product
Our previous vendor had hard stops for certain things, like regulatory requirements. We couldn't go...
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Value
Every time Epic comes on-site, like if we need help, there are charges. Also, when they come out...
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Loyalty, Value
The system that we were using years ago was a better system than Dorothy is. It had more appropriate...
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Operations, Product
When Epic does an upgrade or adds information, it is usually a disaster. Usually, the staff gets...
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Relationship, Product
In Dorothy, there are so many things that we are backtracking on and trying to fix or writing off...
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Relationship
Nothing is proactive with Epic, and we are always putting out fires. There was one person from Epic...
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Value
I would give Dorothy a top rating for us receiving our money's worth. Dorothy costs a lot of money,...
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Relationship, Product
I really appreciate how Epic stays on top of regulatory updates. For example, with the upcoming Epic...
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Product
I like that Epic is doing a really good job with Cadence, which is their scheduling platform. The...
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Product
One of the improvements I would like to see is that we have orders that come from our team from...
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Product
I really appreciate how well Dorothy integrates with our hospital system. This makes everything run...
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Loyalty, Product
Dorothy lacks functionality. We use another vendor's product for infusion and billing to support...
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Loyalty, Product
We would like Epic to move more quickly to get to some of our integration goals and bigger needs...
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Relationship
Epic is a very flat vendor, and they don't promote titles, so we don't know whether we are talking...
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Product
We are part of a health system, so it is nice for the patients to have one health record with...
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Loyalty
Dorothy is not robust enough to do good home health billing and analytics. We are so dissatisfied...
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Product
We almost have to use a laptop when trying to use mobile devices with Dorothy, and that just makes...
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Product
My general attitude about Epic is they started with ambulatory, and they do that billing really...
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Loyalty
Epic is moving to something called Hyperdrive. It is their web-based platform. It allows us to move...
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Loyalty, Relationship
Epic and their upgrades have been solid. Dorothy is simple to use. I’m satisfied with the vendor,...
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Relationship
Epic is really awesome with executive involvement, and they provide exceptional support. I know it...
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Value
Dorothy costs us a lot, but we do get a lot out of it. A lot of the training for Epic is on us, but...
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Relationship
Epic has dedicated people who work on the financial-reporting side of Dorothy, and that side is...
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Operations
When we have upgrades, Epic is very good about letting us know what is coming. We get Nova Notes,...
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Operations
Our go-live for Dorothy a few years ago was exceptional and outstanding. I had an expert consultant...
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Operations
We have to train our new Dorothy end users for hours, and sometimes they need a double training.
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Product
There are tools in Dorothy to get anything we want, and the system is a premier EMR. I don't know...
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Relationship
Epic is a great partner, and they are very easy to work with. Through the release notes they...
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Loyalty, Product
We came from another product, and that product was nice and easy for the clinicians. Our clinicians...
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Relationship, Product
I would say Epic keeps promises, but there is a caveat; all vendors deal with this in that they keep...
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