Comfort (Hospice) Commentary
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Subject Expert
Jackson Tate
Engagement Partner
Commentary Summary
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User Commentary
Relationship, Operations
Epic does a phenomenal job of staying current with CMS regulatory changes. When we needed to...
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Operations
With Epic's training for Comfort, we can rely on and revisit content at any time. The vendor also...
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Relationship
Our ongoing relationship with Epic's representative has been excellent. Our representative is highly...
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Product
In Comfort, care coordination is very easy, and it is simple to see what others are doing in real...
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Relationship, Product
One challenge with Epic is that changes are slow. When we identify something in the software that...
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Relationship
Epic could have a quicker turnaround. They are never fast enough, especially in turning around a...
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Loyalty
Epic’s technology and development are consistently leading and are always current and aligned with...
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Relationship, Operations
Epic has a great training program, and their support personnel are highly engaged and consistently...
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Product
The system's intake workflow seems to overwhelm end users. The vendor has spent a great deal of time...
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Product
With medication reconciliation, our old system had all the elements that CMS uses in their verbiage....
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Relationship, Value
We would absolutely not buy the product again, and I know our hospice person wouldn’t buy it again...
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Relationship, Product
With the Hospice Outcomes and Patient Evaluation (HOPE) changes from CMS, I know that our hospice...
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Relationship
In the Epic world, getting any kind of immediate response is really difficult, unless the issue...
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Value
With Epic, an upgrade comes with a cost but an update does not. Anytime we want an upgrade or the...
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Product
I went in to run reports one day, and I put in the dates and had to change all this garbage around....
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Product
Our hospice person screamed louder than I did, so they got more of what they wanted when it came to...
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Loyalty
Much of the time, Epic’s devices don’t work. A number of clinicians have brought them in, dropped...
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Loyalty
Our next step will be to bring all the billing in-house and not have a billing partner at some...
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Product
Agencies have to send discharge and transfer summaries. We have five days or so. We had been...
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Loyalty
I know some other companies that left the Epic platform because they did not find it was what they...
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Operations
We just went live recently with something on Comfort, and Epic didn't really provide a lot of...
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Product
Epic created a specific productivity report, but without having something built outside of Epic, we...
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Operations, Product
The biggest benefit of Comfort is the fact that we are integrated into the health system. All the...
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Relationship
The vendor gets things to flow, and they turn on the things that they can, so we address what we...
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Loyalty, Product
The vendor is working on delivering new technology that meets our needs. The technology isn’t...
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Relationship
We have done really well when the executives and people have changed; the new people have slid right...
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Product
There are more user-friendly programs in the hospice setting that are more specifically lined up to...
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Relationship
The vendor is very supportive. The system is quirky, and there is always something we lose when we...
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Relationship
The challenge we have is with Epic understanding their customer group that uses their hospice and...
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Relationship, Product
Epic is very good about keeping their software up-to-date for regulatory changes and keeping their...
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Relationship
Epic has always wanted to engage with our leaders on a more regular basis, but they have really...
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Product
We haven't moved to the web version of the remote client yet for Comfort. So the solution is just...
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Product
The system has the functionalities that it needs.
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Product
Depending on where we look in the system, the medication lists are different, and that poses some...
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Product
There are problems that get generated with hospice billing claims being automatically changed to fit...
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Loyalty
I am nervous about the vendor. They want to switch everything over to a tablet, and with how some of...
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Product
We have interdisciplinary group meetings for hospice, and that is a regulatory compliance point. The...
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