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User Commentary
Loyalty, Product
There is another third-party vendor that has software that uses predictive analytics to assess how...
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Loyalty, Product
Epic is moving off the remote client solution, which is the disconnect state. Their delivery of new...
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Value
Comfort is a little expensive, and Epic could charge less.
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Relationship
Epic is really good at staying up-to-date on regulatory changes. Their customer support is also...
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Operations
Epic came on-site to watch us work and see where we could improve, and they brought up little things...
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Operations
There was one thing that Epic showed me that would be a preferred method for quality reviews; we...
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Relationship, Product
Our state's health department doesn’t like the ease of use in the system when they come in and have...
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Culture, Loyalty, Value
Epic has shown us some of their newest technology that is going to be available, but of course,...
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Product
Rover is the phone system for Comfort, and currently on Rover, we can only do limited documentation....
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Loyalty
There is something new that Epic is coming up with, and it is much easier than the current system....
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Loyalty, Relationship
Some of our new leaders heard a lot of complaints about Comfort and saw a lot of things that weren’t...
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Relationship
Epic doesn't have enough people, and we don't have enough support. The support is incredibly...
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Relationship, Product
Other EMR vendors know the regulations for the state and set those up. With our previous vendor, I...
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Loyalty
One agency that is joining us is dreading Comfort because that agency has a program they really like...
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Value
Epic has this pretense that we have to build our system for each agency. If we have a new agency...
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Relationship, Operations
With our previous vendor, when I had a problem, I had multiple avenues to reach support. I had a...
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Relationship
I like how the vendor keeps up with regulatory updates. The vendor is very proactive in that area.
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Relationship, Product
Epic could improve the care plans in the solution. I think a lot of people struggle with the care...
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Product
I really like the integration that the solution has with our hospital system because it makes things...
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Relationship, Product
Epic has kept up on all updates with CMS, so they must have something that helps them track that....
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Loyalty, Relationship, Operations
After our install, we got a lot of attention from Epic, and things have been going really well. Our...
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Relationship
I haven't heard of any new issues on the hospice side. Epic is doing a good job supporting us and...
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Relationship, Product
We work with a remote client, and there is very poor integration between Hyperspace and that remote...
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Loyalty, Relationship
Epic is definitely working to try to update things, and they have a lot of things that they can...
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Relationship
Epic's support people are good. They are quick to respond. We can work all the way up through our...
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Value
My understanding is that there are additional charges for some of the things we would like from Epic...
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Product
We would like to have more things connected with our EMR. We have to do a lot of manual work. The...
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Relationship, Product
We have used other home health and hospice products that were more user friendly than Comfort. I...
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Loyalty
The continued development Epic is doing with Comfort is exciting as we see what they come out with....
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Relationship, Product
I think if there were something that Epic could do to make this system easier to use for home...
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Product
Care planning is a very manual process for us because the templates in Comfort are not helpful....
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Relationship
The customer support from Epic is really good. We have been through a couple of different...
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Product
This solution just makes more sense to me than what we had previously. There are some areas where it...
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Relationship
Epic always has a vision for the future. They are very good about future development, and sometimes...
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Relationship, Product
One thing that I would tell someone considering Comfort is that the one thing that Epic does is...
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Operations
As far as training goes, Epic points us in the right direction and gives us tools, like videos, but...
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Value
Epic buckets everything together, so they are not charging us ad hoc for everything. They have a...
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Product
From a home care EMR perspective, Comfort is working really well. It just works. It is the...
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Loyalty, Product
One area in Comfort where we have specific needs and where Epic is making some focused efforts is...
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Relationship
We have to repeatedly put in tickets with Epic because the issues don’t get fixed. Some of that...
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Operations
Epic did online education with us that we had to go in and do via computer, but Epic’s people were...
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Product
The integration between Epic and the solution we use for EVV requirements is not working well. The...
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Relationship
Comfort meets the needs of our hospice area more than Epic’s other products meet our needs. We...
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Operations
At the end of the training, Epic has people take a test, but those people can get the test wrong...
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Loyalty
I would not choose to go to Epic if it were my decision, and when we decided to go to Epic, it was...
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Product
One problem with Comfort is that we have to figure out what is missing and then get it built,...
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Operations, Value
Every time Epic comes on-site, regardless of the problems we are having, there is a charge for it....
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Operations
I think that I would encourage someone looking into Comfort to really look at the foundation system....
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Relationship, Operations
We do always bring up issues to Epic, and their responses over the years have probably improved. But...
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Relationship
We had a meeting with Epic that was supposed to be on an ongoing basis, and it has fallen off again....
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Loyalty, Relationship, Product
There is a lot of concern that Comfort is not fully meeting all the supporting leaders' needs. With...
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Product
One thing that could potentially be very helpful, though it might be a big project, is that when a...
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Product
Epic is still struggling with the billing piece. They are trying to make some changes, but Comfort...
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Relationship
Epic is a great team. They are very responsive. If they don't know something, they go out to...
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Product
Epic has been doing some work on the PECOS stuff to try to make it flow a little better. This year,...
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Loyalty, Product
We are working on the automation of the hospice item set (HIS). HIS is data submission and data...
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Product
Our state program has an enrollment issue, and this is not specific to us. It is a statewide...
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Operations, Product
One thing that caused some confusion with the release of information about recent updates is that...
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Product
There have been some changes that have fixed some of the problems in Comfort. There were some plan...
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