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Comfort (Hospice) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Commentary Summary

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User Commentary

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Nurse

Product

Depending on where we look in the system, the medication lists are different, and that poses some...

Jul 2025
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Nurse

Product

There are problems that get generated with hospice billing claims being automatically changed to fit...

Jul 2025
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Nurse

Loyalty

I am nervous about the vendor. They want to switch everything over to a tablet, and with how some of...

Jul 2025
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Nurse

Product

We have interdisciplinary group meetings for hospice, and that is a regulatory compliance point. The...

Jul 2025
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VP/Other Executive

Loyalty, Product

There is another third-party vendor that has software that uses predictive analytics to assess how...

Mar 2025
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VP/Other Executive

Loyalty, Product

Epic is moving off the remote client solution, which is the disconnect state. Their delivery of new...

Mar 2025
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Analyst/Coordinator

Value

Comfort is a little expensive, and Epic could charge less.

Mar 2025
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Analyst/Coordinator

Relationship

Epic is really good at staying up-to-date on regulatory changes. Their customer support is also...

Mar 2025
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Director

Operations

Epic came on-site to watch us work and see where we could improve, and they brought up little things...

Mar 2025
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(0)
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Director

Operations

There was one thing that Epic showed me that would be a preferred method for quality reviews; we...

Mar 2025
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Director

Relationship, Product

Our state's health department doesn’t like the ease of use in the system when they come in and have...

Mar 2025
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Director

Culture, Loyalty, Value

Epic has shown us some of their newest technology that is going to be available, but of course,...

Mar 2025
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Director

Product

Rover is the phone system for Comfort, and currently on Rover, we can only do limited documentation....

Mar 2025
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Director

Loyalty

There is something new that Epic is coming up with, and it is much easier than the current system....

Mar 2025
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Director

Loyalty, Relationship

Some of our new leaders heard a lot of complaints about Comfort and saw a lot of things that weren’t...

Mar 2025
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Director

Relationship

Epic doesn't have enough people, and we don't have enough support. The support is incredibly...

Mar 2025
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(0)
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Director

Relationship, Product

Other EMR vendors know the regulations for the state and set those up. With our previous vendor, I...

Mar 2025
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Director

Loyalty

One agency that is joining us is dreading Comfort because that agency has a program they really like...

Mar 2025
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(0)
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Director

Value

Epic has this pretense that we have to build our system for each agency. If we have a new agency...

Mar 2025
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(0)
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Director

Relationship, Operations

With our previous vendor, when I had a problem, I had multiple avenues to reach support. I had a...

Mar 2025
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(0)
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Director

Relationship

I like how the vendor keeps up with regulatory updates. The vendor is very proactive in that area.

Feb 2025
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(0)
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Director

Relationship, Product

Epic could improve the care plans in the solution. I think a lot of people struggle with the care...

Feb 2025
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(0)
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Director

Product

I really like the integration that the solution has with our hospital system because it makes things...

Feb 2025
||
(0)
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Director

Relationship, Product

Epic has kept up on all updates with CMS, so they must have something that helps them track that....

Feb 2025
||
(0)
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CIO

Loyalty, Relationship, Operations

After our install, we got a lot of attention from Epic, and things have been going really well. Our...

Dec 2024
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(0)
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CIO

Relationship

I haven't heard of any new issues on the hospice side. Epic is doing a good job supporting us and...

Dec 2024
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Manager

Relationship, Product

We work with a remote client, and there is very poor integration between Hyperspace and that remote...

Dec 2024
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(0)
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Manager

Loyalty, Relationship

Epic is definitely working to try to update things, and they have a lot of things that they can...

Dec 2024
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Manager

Relationship

Epic's support people are good. They are quick to respond. We can work all the way up through our...

Dec 2024
||
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Manager

Value

My understanding is that there are additional charges for some of the things we would like from Epic...

Dec 2024
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Manager

Product

We would like to have more things connected with our EMR. We have to do a lot of manual work. The...

Dec 2024
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Manager

Relationship, Product

We have used other home health and hospice products that were more user friendly than Comfort. I...

Dec 2024
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Manager

Loyalty

The continued development Epic is doing with Comfort is exciting as we see what they come out with....

Nov 2024
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(0)
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Manager

Relationship, Product

I think if there were something that Epic could do to make this system easier to use for home...

Nov 2024
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(0)
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Manager

Product

Care planning is a very manual process for us because the templates in Comfort are not helpful....

Nov 2024
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Manager

Relationship

The customer support from Epic is really good. We have been through a couple of different...

Nov 2024
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Manager

Product

This solution just makes more sense to me than what we had previously. There are some areas where it...

Nov 2024
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(0)
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Director

Relationship

Epic always has a vision for the future. They are very good about future development, and sometimes...

Nov 2024
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(0)
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Director

Relationship, Product

One thing that I would tell someone considering Comfort is that the one thing that Epic does is...

Nov 2024
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(0)
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Director

Operations

As far as training goes, Epic points us in the right direction and gives us tools, like videos, but...

Nov 2024
||
(0)
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Director

Value

Epic buckets everything together, so they are not charging us ad hoc for everything. They have a...

Nov 2024
||
(0)
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CIO

Product

From a home care EMR perspective, Comfort is working really well. It just works. It is the...

Nov 2024
||
(0)
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CIO

Loyalty, Product

One area in Comfort where we have specific needs and where Epic is making some focused efforts is...

Nov 2024
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(0)
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Director

Relationship

We have to repeatedly put in tickets with Epic because the issues don’t get fixed. Some of that...

Nov 2024
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Director

Operations

Epic did online education with us that we had to go in and do via computer, but Epic’s people were...

Nov 2024
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(0)
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Director

Product

The integration between Epic and the solution we use for EVV requirements is not working well. The...

Nov 2024
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(0)
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Director

Relationship

Comfort meets the needs of our hospice area more than Epic’s other products meet our needs. We...

Nov 2024
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(0)
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Director

Operations

At the end of the training, Epic has people take a test, but those people can get the test wrong...

Nov 2024
||
(0)
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Director

Loyalty

I would not choose to go to Epic if it were my decision, and when we decided to go to Epic, it was...

Nov 2024
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(0)
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Director

Product

One problem with Comfort is that we have to figure out what is missing and then get it built,...

Nov 2024
||
(0)
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Director

Operations, Value

Every time Epic comes on-site, regardless of the problems we are having, there is a charge for it....

Nov 2024
||
(0)
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Manager

Operations

I think that I would encourage someone looking into Comfort to really look at the foundation system....

Sep 2024
||
(0)
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Manager

Relationship, Operations

We do always bring up issues to Epic, and their responses over the years have probably improved. But...

Sep 2024
||
(0)
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Director

Relationship

We had a meeting with Epic that was supposed to be on an ongoing basis, and it has fallen off again....

Sep 2024
||
(0)
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Director

Loyalty, Relationship, Product

There is a lot of concern that Comfort is not fully meeting all the supporting leaders' needs. With...

Sep 2024
||
(0)
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Nurse

Product

One thing that could potentially be very helpful, though it might be a big project, is that when a...

Sep 2024
||
(0)
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Nurse

Product

Epic is still struggling with the billing piece. They are trying to make some changes, but Comfort...

Sep 2024
||
(0)
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Nurse

Relationship

Epic is a great team. They are very responsive. If they don't know something, they go out to...

Sep 2024
||
(0)
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Nurse

Product

Epic has been doing some work on the PECOS stuff to try to make it flow a little better. This year,...

Sep 2024
||
(0)
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Nurse

Loyalty, Product

We are working on the automation of the hospice item set (HIS). HIS is data submission and data...

Sep 2024
||
(0)
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Nurse

Product

Our state program has an enrollment issue, and this is not specific to us. It is a statewide...

Sep 2024
||
(0)
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Nurse

Operations, Product

One thing that caused some confusion with the release of information about recent updates is that...

Sep 2024
||
(0)
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Nurse

Product

There have been some changes that have fixed some of the problems in Comfort. There were some plan...

Sep 2024
||
(0)
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