Home chevron icon Ambulatory & Post Acute Care chevron icon Post-Acute Care Solutions chevron icon Hospice

Comfort (Hospice)
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Hospice 2023: Vendor Progress in Enhancing Clinician Usability
Hospice 2023:
Vendor Progress in Enhancing Clinician Usability
May 2023
View Report
Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
View Report
Home-Based Post–Acute Care 2022: Top Challenges in the Aftermath of the Pandemic
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Operations

Epic is constantly evolving, and that is a positive thing, but they have grown, and sometimes...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The strongest value-add that Epic has is the integration within our health system.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

If somebody is working closely with a health system, the product is a valuable addition. The system...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The solution has been consistently working to our benefit. For the most part, the system does the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We need to really work on finding ways to make the solution more efficient with the documentation...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We wanted to have Comfort work the way we needed it to but still be interfaced with our active EMR...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

A lot of the training is still involved in the Epic EMR as a whole. We haven't necessarily received...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I know Epic is working on integration, but it is just not happening fast enough. What I struggle...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't get much proactive communication from Epic, so if they are communicating, they are probably...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

I like that the product is well integrated into the entire organization. It is very user friendly...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I would tell a friend going into this solution that the part that they will have to be very specific...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

If there were a way for Epic to connect documentation intuitively with care planning, that would be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We had some hiccups with the last upgrade. There were unforeseen issues with some of the build....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Interoperability between the nurse platform and the provider platform has been difficult with regard...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The users of Comfort in hospice and home health bark about the ease of use a lot. I have had to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic is really intentional about embedding the tools we use with the user experience in mind to make...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have Comfort integrated with our system that provides medications for patients. That interface...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The plan of care stuff not functioning for about a year caused a lot of problems. When the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Relationship, Product

There's been some improvement with Comfort. Epic finally managed to conquer the problem of not being...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have had an ongoing issue with the medication list in Comfort, I don't know about Dorothy, but I...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

A thing that is problematic about medication orders is the ability to alter a signed order. Someone...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

When I'm trying to pull specific data, either the system says I can't or doesn't give me access to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

There needs to be more intuitive naming of things within the system. The intake form is confusing...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have a lot of billing challenges, and those are eating up a tremendous amount of time. There are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

The system needs to be built with regulatory compliance in mind. There is still a billing problem...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

We have Epic deployed across our care continuum, so there is a lot of value to having our home...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We recently had some functionality that we weren't aware of that slipped through with upgrades. I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Our application teams meet with the technical support people. They are very responsive; when we have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

I like Comfort, but I see the struggle of people using the remote client day in and day out. It is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Comfort is not any worse than any of the other hospice systemsI have used. And the fact that it...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementation process with Epic was a little different, but it was nice to be able to customize...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We chose Comfort as our hospice solution because everybody else in our healthcare system uses Epic's...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Comfort is not an out-of-the-box product. We have our own team for Epic's product, and the team...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

A wonderful thing about Epic is that their support is unbelievable. From the point of starting to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic is good at understanding regulatory changes and implementing things for them. The design of...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For inpatient hospice work, the Comfort application really helps us standardize things.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For Epic upgrades, we get notes that have information on new functionality. There are times when...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The external integration with Comfort has been really great. We can see all of the different...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic charges for everything. The analysts that we talk to charge for every minute that they talk...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic does not have a specific training program for hospice medical directors, and they absolutely...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Comfort does not fully integrate into Hyperspace. When we have an organization that is a full suite...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I want to work through solutions, but Epic doesn't seem to put their effort in on this particular package....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic does a great job of presenting upgrades in PowerPoint form to us before the upgrades are going...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic’s initial training is great, but their ongoing training is hit or miss.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ease of use is not as good in Comfort as it is in other portions of Epic's suite. Currently, if...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an Epic representative that meets with us regularly for Comfort. That person is helpful in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an IT group that works with us, and they work with Epic all the time. Epic is willing to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The go-live process with Comfort was great. Epic did a great job. Epic was open to feedback on the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Comfort is light years ahead of the EMR that we were using before. There is a lot of newer...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Comfort does well at supporting transitions of care if the other provider is also on Epic's system,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic does not teach people how to use the product nor do they provide anticipatory guidance. Epic...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Epic emphatically does not keep all of their promises. A lot of the features Epic promised during...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic’s implementation employees do a really good job of helping us stand up new modules or products....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is top notch; they are the best out there. They do great, and we have a great team. Epic’s top...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Comfort works as promoted, and Epic is working on other products that sound interesting.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In the Comfort space, our post-acute team is happy with the product, and we have not heard negative...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have an end-of-life care department at our organization, and the Comfort product and our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The installation process for Epic's home health and hospice systems is a little rough. Epic deploys...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that Comfort is integrated across my healthcare system. I also like that I can make changes...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic doesn’t do any training; we have to create our own training material.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

The product does not yet drive tangible outcomes. We are a very high-functioning home health and...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have been down the long road with Epic. We attend a lot of the webinars they have for regulatory...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We get very good communication from Epic with regard to preparing for upgrades. We often lose some...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic Remote Client is a little cumbersome. There are a lot of manual processes and necessary builds...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Comfort has come a really long way since the beginning, and there has been progress on so many...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic has been separating things when it comes to Android and iOS devices. Android devices seem to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like Epic to condense the number of devices required for the product. Our nurses have to...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have some wonky things that we are doing with other organizations that involve different payer...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic needs to figure out how to integrate things within instances so that, regardless of what the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

For home health and hospice, there is likely other software that flows more specifically for the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Personally, I really like the Epic system more than any other EHR that I have ever used. Sometimes...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support from Epic is the best that I can recall. When there is a need, even if it is just about...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are glitches with Comfort with regard to the system's interface with one of Epic's other...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Comfort is easy to use, but I am not technology challenged. The system is sometimes hard to navigate...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Comfort doesn't drive outcomes necessarily on its own. We have to have interfaces. We have had a lot...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

There are parts of the product that are difficult to find. They are not very visible. We have to go...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Relationship

Epic has good intentions, and they are working to help us, but what they have to work with fails...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

The hospice plan of care has been a nightmare. We have submitted a lot of tickets for different...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Comfort has been very slick and nearly flawless. The product has been one of our best projects yet.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Perception
KLAS article icon
Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
KLAS article icon
Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​