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User Commentary
Operations
Epic is constantly evolving, and that is a positive thing, but they have grown, and sometimes...
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Product
The strongest value-add that Epic has is the integration within our health system.
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Value
If somebody is working closely with a health system, the product is a valuable addition. The system...
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Product, Value
The solution has been consistently working to our benefit. For the most part, the system does the...
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Product
We need to really work on finding ways to make the solution more efficient with the documentation...
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Loyalty, Product
We wanted to have Comfort work the way we needed it to but still be interfaced with our active EMR...
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Operations
A lot of the training is still involved in the Epic EMR as a whole. We haven't necessarily received...
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Loyalty, Product
I know Epic is working on integration, but it is just not happening fast enough. What I struggle...
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Relationship
I don't get much proactive communication from Epic, so if they are communicating, they are probably...
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Operations, Product
I like that the product is well integrated into the entire organization. It is very user friendly...
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Product
I would tell a friend going into this solution that the part that they will have to be very specific...
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Product
If there were a way for Epic to connect documentation intuitively with care planning, that would be...
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Relationship, Operations
We had some hiccups with the last upgrade. There were unforeseen issues with some of the build....
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Product
Interoperability between the nurse platform and the provider platform has been difficult with regard...
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Product
The users of Comfort in hospice and home health bark about the ease of use a lot. I have had to...
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Relationship, Product
Epic is really intentional about embedding the tools we use with the user experience in mind to make...
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Product
We have Comfort integrated with our system that provides medications for patients. That interface...
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Product
The plan of care stuff not functioning for about a year caused a lot of problems. When the...
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Loyalty, Relationship, Product
There's been some improvement with Comfort. Epic finally managed to conquer the problem of not being...
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Product
We have had an ongoing issue with the medication list in Comfort, I don't know about Dorothy, but I...
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Loyalty
A thing that is problematic about medication orders is the ability to alter a signed order. Someone...
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Product
When I'm trying to pull specific data, either the system says I can't or doesn't give me access to...
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Product
There needs to be more intuitive naming of things within the system. The intake form is confusing...
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Product
We have a lot of billing challenges, and those are eating up a tremendous amount of time. There are...
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Product, Value
The system needs to be built with regulatory compliance in mind. There is still a billing problem...
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Value
We have Epic deployed across our care continuum, so there is a lot of value to having our home...
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Loyalty, Product
We recently had some functionality that we weren't aware of that slipped through with upgrades. I...
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Relationship
Our application teams meet with the technical support people. They are very responsive; when we have...
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Product, Value
I like Comfort, but I see the struggle of people using the remote client day in and day out. It is...
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Product
Comfort is not any worse than any of the other hospice systemsI have used. And the fact that it...
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Operations
Our implementation process with Epic was a little different, but it was nice to be able to customize...
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Loyalty
We chose Comfort as our hospice solution because everybody else in our healthcare system uses Epic's...
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Product
Comfort is not an out-of-the-box product. We have our own team for Epic's product, and the team...
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Relationship, Operations
A wonderful thing about Epic is that their support is unbelievable. From the point of starting to...
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Relationship, Product
Epic is good at understanding regulatory changes and implementing things for them. The design of...
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Product
For inpatient hospice work, the Comfort application really helps us standardize things.
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Product
For Epic upgrades, we get notes that have information on new functionality. There are times when...
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Product, Value
The external integration with Comfort has been really great. We can see all of the different...
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Value
Epic charges for everything. The analysts that we talk to charge for every minute that they talk...
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Operations
Epic does not have a specific training program for hospice medical directors, and they absolutely...
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Relationship, Product
Comfort does not fully integrate into Hyperspace. When we have an organization that is a full suite...
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Relationship
I want to work through solutions, but Epic doesn't seem to put their effort in on this particular package....
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Operations, Product
Epic does a great job of presenting upgrades in PowerPoint form to us before the upgrades are going...
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Operations
Epic’s initial training is great, but their ongoing training is hit or miss.
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Product
The ease of use is not as good in Comfort as it is in other portions of Epic's suite. Currently, if...
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Relationship
We have an Epic representative that meets with us regularly for Comfort. That person is helpful in...
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Relationship
We have an IT group that works with us, and they work with Epic all the time. Epic is willing to...
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Operations
The go-live process with Comfort was great. Epic did a great job. Epic was open to feedback on the...
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Product, Value
Comfort is light years ahead of the EMR that we were using before. There is a lot of newer...
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Relationship, Product
Comfort does well at supporting transitions of care if the other provider is also on Epic's system,...
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Relationship, Operations
Epic does not teach people how to use the product nor do they provide anticipatory guidance. Epic...
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Culture
Epic emphatically does not keep all of their promises. A lot of the features Epic promised during...
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Operations
Epic’s implementation employees do a really good job of helping us stand up new modules or products....
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Relationship
Epic is top notch; they are the best out there. They do great, and we have a great team. Epic’s top...
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Loyalty, Relationship
Comfort works as promoted, and Epic is working on other products that sound interesting.
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Product
In the Comfort space, our post-acute team is happy with the product, and we have not heard negative...
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Relationship, Product
We have an end-of-life care department at our organization, and the Comfort product and our...
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Operations
The installation process for Epic's home health and hospice systems is a little rough. Epic deploys...
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Product
I like that Comfort is integrated across my healthcare system. I also like that I can make changes...
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Operations
Epic doesn’t do any training; we have to create our own training material.
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Relationship, Product, Value
The product does not yet drive tangible outcomes. We are a very high-functioning home health and...
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Loyalty
We have been down the long road with Epic. We attend a lot of the webinars they have for regulatory...
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Relationship
We get very good communication from Epic with regard to preparing for upgrades. We often lose some...
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Product
Epic Remote Client is a little cumbersome. There are a lot of manual processes and necessary builds...
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Relationship, Product
Comfort has come a really long way since the beginning, and there has been progress on so many...
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Product
Epic has been separating things when it comes to Android and iOS devices. Android devices seem to...
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Product
We would like Epic to condense the number of devices required for the product. Our nurses have to...
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Product
We have some wonky things that we are doing with other organizations that involve different payer...
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Operations, Product
Epic needs to figure out how to integrate things within instances so that, regardless of what the...
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Loyalty, Product
For home health and hospice, there is likely other software that flows more specifically for the...
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Relationship, Product
Personally, I really like the Epic system more than any other EHR that I have ever used. Sometimes...
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Relationship
The support from Epic is the best that I can recall. When there is a need, even if it is just about...
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Product
There are glitches with Comfort with regard to the system's interface with one of Epic's other...
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Product
Comfort is easy to use, but I am not technology challenged. The system is sometimes hard to navigate...
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Product
Comfort doesn't drive outcomes necessarily on its own. We have to have interfaces. We have had a lot...
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Operations, Product
There are parts of the product that are difficult to find. They are not very visible. We have to go...
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Loyalty, Relationship
Epic has good intentions, and they are working to help us, but what they have to work with fails...
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Relationship, Product
The hospice plan of care has been a nightmare. We have submitted a lot of tickets for different...
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Product
Comfort has been very slick and nearly flawless. The product has been one of our best projects yet.
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