Comfort (Hospice)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Most of the time, our end users like the product, and it is fairly easy to access. The product may...

May 2022
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Director

I would like to see Epic move out of the remote client space so that we are all documenting in the...

May 2022
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Director

There are some things related to the product that need to be improved upon. The transition of...

May 2022
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Manager

We really don't have many complaints from our physicians working in the system, and that is nice....

Mar 2022
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Manager

Epic was initially open to fill custom requests. The requests certainly came at a cost, but there...

Feb 2022
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Manager

Epic has made continued improvement with the solution, and it is much better than it used to be. But...

Feb 2022
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Manager

If we reach out for help at any time, someone at Epic is always willing to help. That is definitely...

Feb 2022
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Manager

Epic has a scanning solution where the user can only scan one page at a time out in the field, and...

Feb 2022
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Manager

Android and Apple phones have different functionalities with Epic's coding. We would really like it...

Feb 2022
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Manager

There are some things that we want in terms of CRM and tracking where patients are coming from, so...

Feb 2022
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Manager

There is a lot of frustration about the forms in Comfort. From the field clinician's perspective,...

Feb 2022
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Manager

Epic has improved over time. That has been due to a combination of the nurses identifying their...

Feb 2022
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Nurse

Comfort is fine. We are an integrated healthcare system, so there are a lot of benefits to being on...

Dec 2021
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Nurse

The Comfort interface is fairly easy to use. It is easy to train people to use the system. It is...

Dec 2021
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Nurse

I am involved in our home hospital program here, and we are utilizing artificial intelligence...

Dec 2021
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Nurse

There is all this data that our staff puts into Comfort, and that is great, but it is not very easy...

Dec 2021
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Nurse

In Comfort, we don't get any of the clinical decision support that exists in Hyperspace, and we...

Dec 2021
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Nurse

Everything with Epic is an upgrade. For the right price, we can get anything built. So, even getting...

Dec 2021
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Nurse

At this point, for upgrades anyway, we don’t really get any Epic support other than an FYI that...

Dec 2021
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Nurse

Comfort helps us meet our required regulatory documentation, but it doesn’t offer things that seem...

Dec 2021
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Nurse

In general, for what it does, Comfort is a good solution. The user interface is easy to use. What I...

Dec 2021
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Analyst/Coordinator

The only reason I am not giving Epic full points for training is that we could have had so much more...

Nov 2021
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Analyst/Coordinator

If we have a problem that Epic can solve, they go for it. If the problem isn't a development issue,...

Nov 2021
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Analyst/Coordinator

We really love the product. Some things could be better, but otherwise, we are extremely happy with...

Nov 2021
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Analyst/Coordinator

Scheduling is our biggest issue. Comfort uses the Cadence scheduling module, and that module could...

Nov 2021
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Analyst/Coordinator

Epic has never lied to us about how the product works. We knew that some things would be an issue...

Nov 2021
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Analyst/Coordinator

Comfort supports transitions of care fairly well. If we send a patient to a provider within Epic's...

Nov 2021
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Manager

In hospice, we offer comfort packs. The comfort pack is a standardized pack for every hospice...

Oct 2021
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Manager

Epic is helping us navigate aligning with another organization’s version of the system. We are...

Oct 2021
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CFO

The Comfort implementation went very smoothly, but we still have trouble with ordering medications....

Oct 2021
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CMIO

The system's integration helps a lot. The ability for the nurses to be able to document offline and...

Oct 2021
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CMIO

The only thing we had to work with Epic a fair amount on was the workflow with the face-to-face...

Oct 2021
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Manager

Overall, we have had good experiences with Dorothy and Comfort. We are satisfied with Dorothy and...

Aug 2021
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Manager

Epic is headed in the direction of further integration with Hyperspace, the ambulatory and inpatient...

Aug 2021
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VP/Other Executive

The workflows in Epic's software are fine. They work well and do what we need them to do.

Aug 2021
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VP/Other Executive

The thing that does not work well consistently is Epic’s remote client. It is like Epic's software...

Aug 2021
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Manager

A new regulation came out recently with a noncovered determination. We had to provide patients with...

Aug 2021
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Manager

I would buy Comfort again, but with some caveats. Knowing the complexities of what I know, I would...

Aug 2021
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Manager

There is a gap in Epic’s training. They are using a train-the-trainer method, so our trainer is...

Aug 2021
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Nurse

The plan of care in Comfort is easier to read than in its EHR counterpart. It is visually less...

Jul 2021
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Nurse

Comfort and our EHR are very close to each other with how they work, so it makes it a little bit...

Jul 2021
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Nurse

Especially in light of COVID-19, there is currently no way to clearly indicate what a precaution...

Jul 2021
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Manager

I would buy Comfort again if I were to do things over again, but we would definitely need to upgrade...

Jul 2021
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Manager

Comfort's basis is fine. Our staff members don't love the solution though. I would tell other users...

Jul 2021
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Manager

The current system that we are using is a little outdated. My understanding is that some of its...

Jul 2021
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Manager

Epic doesn't deliver new technology well. We usually just get a video to watch. We don't feel like...

Jul 2021
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Manager

Epic charges us for everything. That is why we don't have the best product. We have to pay for what...

Jul 2021
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Manager

Theoretically, Comfort should support our integration goals quite well, but some of our doctors...

Jul 2021
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Manager

If our staff members used Comfort the way that it was intended to be used, then it would do quite a...

Jul 2021
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Manager

I wouldn't recommend Comfort to others unless they are part of an integrated system that also uses...

Jul 2021
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Manager

If we are successful at implementing electronic consent in Comfort, that will help us tremendously....

Jul 2021
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Manager

Epic needs to get some experts in hospice and home health to be part of the solution's development...

Jul 2021
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Manager

We tend to customize the product. Sometimes, our organization wants to take over some functions that...

Jul 2021
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Manager

The solution's flow isn't intuitive for our staff members. I don't know whether that is because of...

Jul 2021
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Manager

I really loved some of the people from Epic who came to us and helped us with our setup, but then...

Jul 2021
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Manager

Epic's service isn't proactive. We don't interact with the vendor directly. I know that we have an...

Jul 2021
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Manager

Some of the basic functions that we think should be integrated don't work. That is primarily due to...

Jul 2021
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Manager

We can get around in Comfort, but it takes a long time to figure out. Using the system efficiently...

Jul 2021
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Manager

End users don't have access to support other than the technical support that they are assigned to,...

Jul 2021
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Manager

We are learning to use Comfort better, but we are still kind of frustrated with some basic things. I...

Jul 2021
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Director

If we were making the choice again, we would buy a platform that has been developed for hospice....

Jun 2021
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Director

Multiple issues have happened with product upgrades. Often, things that were not even part of the...

Jun 2021
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Director

Epic's support team was attentive at the beginning, but as we have gone further down the journey...

Jun 2021
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Director

Epic's system is very complicated for us. We went to Epic's system because our health system uses...

Jun 2021
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Director

The system's security controls what people can and can’t see in Epic's system. If things are not...

Jun 2021
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Director

I am unsure whether some issues are system issues or whether they are caused by Epic's...

Jun 2021
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Director

Our system was all built internally. We had some help from Epic at the very beginning; they had an...

Jun 2021
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Director

We have some major issues with Comfort because our hospice team documents in the remote client and...

Jun 2021
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Analyst/Coordinator

We switched to Comfort a few years ago, and we are extremely pleased with the integration between...

Jun 2021
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Analyst/Coordinator

We wish that updates for Comfort's mobile applications were smoother, but they are quick to fix any...

Jun 2021
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