Comfort (Hospice) Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Loyalty, Product

There is another third-party vendor that has software that uses predictive analytics to assess how...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic is moving off the remote client solution, which is the disconnect state. Their delivery of new...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Comfort is a little expensive, and Epic could charge less.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is really good at staying up-to-date on regulatory changes. Their customer support is also...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic came on-site to watch us work and see where we could improve, and they brought up little things...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There was one thing that Epic showed me that would be a preferred method for quality reviews; we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Our state's health department doesn’t like the ease of use in the system when they come in and have...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Value

Epic has shown us some of their newest technology that is going to be available, but of course,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Rover is the phone system for Comfort, and currently on Rover, we can only do limited documentation....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There is something new that Epic is coming up with, and it is much easier than the current system....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Some of our new leaders heard a lot of complaints about Comfort and saw a lot of things that weren’t...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic doesn't have enough people, and we don't have enough support. The support is incredibly...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Other EMR vendors know the regulations for the state and set those up. With our previous vendor, I...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

One agency that is joining us is dreading Comfort because that agency has a program they really like...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic has this pretense that we have to build our system for each agency. If we have a new agency...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

With our previous vendor, when I had a problem, I had multiple avenues to reach support. I had a...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like how the vendor keeps up with regulatory updates. The vendor is very proactive in that area.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic could improve the care plans in the solution. I think a lot of people struggle with the care...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I really like the integration that the solution has with our hospital system because it makes things...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic has kept up on all updates with CMS, so they must have something that helps them track that....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Operations

After our install, we got a lot of attention from Epic, and things have been going really well. Our...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I haven't heard of any new issues on the hospice side. Epic is doing a good job supporting us and...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We work with a remote client, and there is very poor integration between Hyperspace and that remote...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic is definitely working to try to update things, and they have a lot of things that they can...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic's support people are good. They are quick to respond. We can work all the way up through our...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

My understanding is that there are additional charges for some of the things we would like from Epic...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like to have more things connected with our EMR. We have to do a lot of manual work. The...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have used other home health and hospice products that were more user friendly than Comfort. I...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The continued development Epic is doing with Comfort is exciting as we see what they come out with....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I think if there were something that Epic could do to make this system easier to use for home...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Care planning is a very manual process for us because the templates in Comfort are not helpful....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The customer support from Epic is really good. We have been through a couple of different...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

This solution just makes more sense to me than what we had previously. There are some areas where it...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic always has a vision for the future. They are very good about future development, and sometimes...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One thing that I would tell someone considering Comfort is that the one thing that Epic does is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

As far as training goes, Epic points us in the right direction and gives us tools, like videos, but...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic buckets everything together, so they are not charging us ad hoc for everything. They have a...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

From a home care EMR perspective, Comfort is working really well. It just works. It is the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

One area in Comfort where we have specific needs and where Epic is making some focused efforts is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have to repeatedly put in tickets with Epic because the issues don’t get fixed. Some of that...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic did online education with us that we had to go in and do via computer, but Epic’s people were...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The integration between Epic and the solution we use for EVV requirements is not working well. The...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Comfort meets the needs of our hospice area more than Epic’s other products meet our needs. We...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

At the end of the training, Epic has people take a test, but those people can get the test wrong...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I would not choose to go to Epic if it were my decision, and when we decided to go to Epic, it was...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One problem with Comfort is that we have to figure out what is missing and then get it built,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

Every time Epic comes on-site, regardless of the problems we are having, there is a charge for it....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I think that I would encourage someone looking into Comfort to really look at the foundation system....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We do always bring up issues to Epic, and their responses over the years have probably improved. But...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a meeting with Epic that was supposed to be on an ongoing basis, and it has fallen off again....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

There is a lot of concern that Comfort is not fully meeting all the supporting leaders' needs. With...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

One thing that could potentially be very helpful, though it might be a big project, is that when a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Epic is still struggling with the billing piece. They are trying to make some changes, but Comfort...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Epic is a great team. They are very responsive. If they don't know something, they go out to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Epic has been doing some work on the PECOS stuff to try to make it flow a little better. This year,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

We are working on the automation of the hospice item set (HIS). HIS is data submission and data...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Our state program has an enrollment issue, and this is not specific to us. It is a statewide...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

One thing that caused some confusion with the release of information about recent updates is that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

There have been some changes that have fixed some of the problems in Comfort. There were some plan...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports