Comfort (Hospice) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Operations

With Comfort, users have to complete Epic's training modules to gain access to the system, but we...

Feb 2024
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Director

Product

The upgrades and processes for Comfort are consistent, good, and stable. The system's downtime is...

Feb 2024
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Director

Product

There are certain levels of care that are required in the hospice area, like routine levels of care,...

Feb 2024
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Director

Relationship

When it comes to things that don't require additional development, Epic is excellent in the way they...

Feb 2024
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Director

Product

Comfort isn't ideal for some organizations because it can get wrapped into acute and ambulatory...

Feb 2024
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VP/Other Executive

Loyalty, Product

We aren't planning to do any integrations with the hospice product. Epic is very hard to integrate...

Jan 2024
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VP/Other Executive

Loyalty, Product

There's a vendor that has an AI tool for doing back end work, but Epic will only work with them if...

Jan 2024
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VP/Other Executive

Culture

Epic is vague with what they promise. They do keep what they promise, but they give you a three-year...

Jan 2024
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CIO

Loyalty, Product

Epic's hospice product has fit in well with our system and has been highly productive for us in...

Jan 2024
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CIO

Product

The real win with Hospice was with the inpatient setting, which is a natural addition to the Epic solution....

Jan 2024
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VP/Other Executive

Operations, Product

The upgrades are pretty easy in Comfort. We do them regularly, and they are not a problem.

Jan 2024
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VP/Other Executive

Loyalty, Operations, Product

We bill everything and do all of our clinical workflows in the product. Hopefully, things will get...

Jan 2024
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VP/Other Executive

Value

Epic is one of the most expensive vendors out there, and that seems ridiculous. But I would...

Jan 2024
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VP/Other Executive

Operations

The implementation team for the product was light-years ahead of where we were years ago for home...

Jan 2024
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Manager

Relationship, Product

We have used other home health and hospice products that were more user friendly than Comfort. I...

Dec 2023
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Manager

Loyalty, Relationship

Epic is definitely working to try to update things, and they have a lot of things that they can...

Dec 2023
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Manager

Value

My understanding is that there are additional charges for some of the things we would like from Epic...

Dec 2023
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Manager

Product

We would like to have more things connected with our EMR. We have to do a lot of manual work. The...

Dec 2023
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Manager

Product

We have no way of measuring intake efficiency. Epic offers one report for that, but it has minimal...

Dec 2023
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Manager

Relationship, Product

We work on a remote client, and there is very poor integration between Hyperspace and that remote...

Dec 2023
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Manager

Relationship

Epic's support people are good. They are quick to respond. We can work all the way up through our...

Dec 2023
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Manager

Relationship, Relationship

Comfort has been such an improvement over our previous solution. Epic does the best they can with...

Nov 2023
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Manager

Relationship, Relationship, Product, Product

I like the flow of the routing and the work queues. Even when something isn’t working correctly or...

Nov 2023
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Manager

Product, Product

There are home care systems other than Comfort that are more geared toward home care settings and...

Nov 2023
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Manager

Relationship, Relationship

The people we work with rotate out, and I’m not sure whether there is some kind of contractual basis...

Nov 2023
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Manager

Relationship

Epic always listens to the voices of the end users, and the vendor makes changes based on the...

Nov 2023
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Director

Loyalty

Something we are hoping Epic will work on is getting us more tablet functionality. Sometimes the...

Oct 2023
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Director

Relationship, Operations

When we first started with Epic, we had a whole team from the host site that we could reach out to...

Oct 2023
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Manager

Operations

Epic is constantly evolving, and that is a positive thing, but they have grown, and sometimes...

Sep 2023
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Manager

Product

The strongest value-add that Epic has is the integration within our health system.

Sep 2023
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Manager

Value

If somebody is working closely with a health system, the product is a valuable addition. The system...

Sep 2023
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Manager

Product, Value

The solution has been consistently working to our benefit. For the most part, the system does the...

Sep 2023
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Manager

Product

We need to really work on finding ways to make the solution more efficient with the documentation...

Sep 2023
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Manager

Loyalty, Product

We wanted to have Comfort work the way we needed it to but still be interfaced with our active EMR...

Sep 2023
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Manager

Operations

A lot of the training is still involved in the Epic EMR as a whole. We haven't necessarily received...

Sep 2023
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VP/Other Executive

Loyalty, Product

I know Epic is working on integration, but it is just not happening fast enough. What I struggle...

Aug 2023
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VP/Other Executive

Relationship

I don't get much proactive communication from Epic, so if they are communicating, they are probably...

Aug 2023
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VP/Other Executive

Operations, Product

I like that the product is well integrated into the entire organization. It is very user friendly...

Aug 2023
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VP/Other Executive

Product

I would tell a friend going into this solution that the part that they will have to be very specific...

Aug 2023
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VP/Other Executive

Product

If there were a way for Epic to connect documentation intuitively with care planning, that would be...

Aug 2023
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VP/Other Executive

Relationship, Operations

We had some hiccups with the last upgrade. There were unforeseen issues with some of the build....

Aug 2023
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CMIO

Product

Interoperability between the nurse platform and the provider platform has been difficult with regard...

Aug 2023
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CMIO

Product

The users of Comfort in hospice and home health bark about the ease of use a lot. I have had to...

Aug 2023
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CMIO

Relationship, Product

Epic is really intentional about embedding the tools we use with the user experience in mind to make...

Aug 2023
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Nurse

Product

We have Comfort integrated with our system that provides medications for patients. That interface...

Aug 2023
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Nurse

Product

The plan of care stuff not functioning for about a year caused a lot of problems. When the...

Aug 2023
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Nurse

Loyalty, Relationship, Product

There's been some improvement with Comfort. Epic finally managed to conquer the problem of not being...

Aug 2023
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Nurse

Product

We have had an ongoing issue with the medication list in Comfort, I don't know about Dorothy, but I...

Aug 2023
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Nurse

Loyalty

A thing that is problematic about medication orders is the ability to alter a signed order. Someone...

Aug 2023
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Nurse

Product

When I'm trying to pull specific data, either the system says I can't or doesn't give me access to...

Aug 2023
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Nurse

Product

There needs to be more intuitive naming of things within the system. The intake form is confusing...

Aug 2023
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Nurse

Product

We have a lot of billing challenges, and those are eating up a tremendous amount of time. There are...

Aug 2023
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Nurse

Product, Value

The system needs to be built with regulatory compliance in mind. There is still a billing problem...

Aug 2023
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CMIO

Value

We have Epic deployed across our care continuum, so there is a lot of value to having our home...

Jun 2023
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CMIO

Loyalty, Product

We recently had some functionality that we weren't aware of that slipped through with upgrades. I...

Jun 2023
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CMIO

Relationship

Our application teams meet with the technical support people. They are very responsive; when we have...

Jun 2023
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CMIO

Product, Value

I like Comfort, but I see the struggle of people using the remote client day in and day out. It is...

Jun 2023
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CMIO

Product

Comfort is not any worse than any of the other hospice systemsI have used. And the fact that it...

Jun 2023
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Manager

Operations

Our implementation process with Epic was a little different, but it was nice to be able to customize...

May 2023
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Manager

Loyalty

We chose Comfort as our hospice solution because everybody else in our healthcare system uses Epic's...

May 2023
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Manager

Product

Comfort is not an out-of-the-box product. We have our own team for Epic's product, and the team...

May 2023
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Manager

Relationship, Operations

A wonderful thing about Epic is that their support is unbelievable. From the point of starting to...

May 2023
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Manager

Relationship, Product

Epic is good at understanding regulatory changes and implementing things for them. The design of...

May 2023
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Director

Product

For inpatient hospice work, the Comfort application really helps us standardize things.

Apr 2023
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Director

Product

For Epic upgrades, we get notes that have information on new functionality. There are times when...

Apr 2023
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Director

Product, Value

The external integration with Comfort has been really great. We can see all of the different...

Apr 2023
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Director

Value

Epic charges for everything. The analysts that we talk to charge for every minute that they talk...

Apr 2023
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Director

Operations

Epic does not have a specific training program for hospice medical directors, and they absolutely...

Apr 2023
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Director

Relationship, Product

Comfort does not fully integrate into Hyperspace. When we have an organization that is a full suite...

Apr 2023
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Director

Relationship

I want to work through solutions, but Epic doesn't seem to put their effort in on this particular package....

Apr 2023
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Director

Operations, Product

Epic does a great job of presenting upgrades in PowerPoint form to us before the upgrades are going...

Apr 2023
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Director

Operations

Epic’s initial training is great, but their ongoing training is hit or miss.

Apr 2023
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Director

Product

The ease of use is not as good in Comfort as it is in other portions of Epic's suite. Currently, if...

Apr 2023
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Director

Relationship

We have an Epic representative that meets with us regularly for Comfort. That person is helpful in...

Apr 2023
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Director

Relationship

We have an IT group that works with us, and they work with Epic all the time. Epic is willing to...

Mar 2023
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Director

Operations

The go-live process with Comfort was great. Epic did a great job. Epic was open to feedback on the...

Mar 2023
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Director

Product, Value

Comfort is light years ahead of the EMR that we were using before. There is a lot of newer...

Mar 2023
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Director

Relationship, Product

Comfort does well at supporting transitions of care if the other provider is also on Epic's system,...

Mar 2023
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Director

Relationship, Operations

Epic does not teach people how to use the product nor do they provide anticipatory guidance. Epic...

Mar 2023
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Director

Culture

Epic emphatically does not keep all of their promises. A lot of the features Epic promised during...

Mar 2023
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