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Comfort (Hospice) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Product

With medication reconciliation, our old system had all the elements that CMS uses in their verbiage....

Nov 2025
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Director

Relationship, Value

We would absolutely not buy the product again, and I know our hospice person wouldn’t buy it again...

Nov 2025
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Director

Relationship, Product

With the Hospice Outcomes and Patient Evaluation (HOPE) changes from CMS, I know that our hospice...

Nov 2025
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Director

Relationship

In the Epic world, getting any kind of immediate response is really difficult, unless the issue...

Nov 2025
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Director

Value

With Epic, an upgrade comes with a cost but an update does not. Anytime we want an upgrade or the...

Nov 2025
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Director

Product

I went in to run reports one day, and I put in the dates and had to change all this garbage around....

Nov 2025
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Director

Product

Our hospice person screamed louder than I did, so they got more of what they wanted when it came to...

Nov 2025
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Director

Loyalty

Much of the time, Epic’s devices don’t work. A number of clinicians have brought them in, dropped...

Nov 2025
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Director

Loyalty

Our next step will be to bring all the billing in-house and not have a billing partner at some...

Nov 2025
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Director

Product

Agencies have to send discharge and transfer summaries. We have five days or so. We had been...

Nov 2025
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Director

Loyalty

I know some other companies that left the Epic platform because they did not find it was what they...

Nov 2025
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Manager

Operations

We just went live recently with something on Comfort, and Epic didn't really provide a lot of...

Oct 2025
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Manager

Product

Epic created a specific productivity report, but without having something built outside of Epic, we...

Oct 2025
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Manager

Operations, Product

The biggest benefit of Comfort is the fact that we are integrated into the health system. All the...

Oct 2025
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Manager

Relationship

The vendor gets things to flow, and they turn on the things that they can, so we address what we...

Oct 2025
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Manager

Loyalty, Product

The vendor is working on delivering new technology that meets our needs. The technology isn’t...

Oct 2025
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Manager

Relationship

We have done really well when the executives and people have changed; the new people have slid right...

Oct 2025
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Manager

Product

There are more user-friendly programs in the hospice setting that are more specifically lined up to...

Oct 2025
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Manager

Relationship

The vendor is very supportive. The system is quirky, and there is always something we lose when we...

Oct 2025
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Director

Relationship

The challenge we have is with Epic understanding their customer group that uses their hospice and...

Sep 2025
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Director

Relationship, Product

Epic is very good about keeping their software up-to-date for regulatory changes and keeping their...

Jul 2025
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Director

Relationship

Epic has always wanted to engage with our leaders on a more regular basis, but they have really...

Jul 2025
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Director

Product

We haven't moved to the web version of the remote client yet for Comfort. So the solution is just...

Jul 2025
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Director

Product

The system has the functionalities that it needs.

Jul 2025
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Nurse

Product

Depending on where we look in the system, the medication lists are different, and that poses some...

Jul 2025
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Nurse

Product

There are problems that get generated with hospice billing claims being automatically changed to fit...

Jul 2025
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Nurse

Loyalty

I am nervous about the vendor. They want to switch everything over to a tablet, and with how some of...

Jul 2025
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Nurse

Product

We have interdisciplinary group meetings for hospice, and that is a regulatory compliance point. The...

Jul 2025
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VP/Other Executive

Loyalty, Product

There is another third-party vendor that has software that uses predictive analytics to assess how...

Mar 2025
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VP/Other Executive

Loyalty, Product

Epic is moving off the remote client solution, which is the disconnect state. Their delivery of new...

Mar 2025
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Analyst/Coordinator

Value

Comfort is a little expensive, and Epic could charge less.

Mar 2025
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Analyst/Coordinator

Relationship

Epic is really good at staying up-to-date on regulatory changes. Their customer support is also...

Mar 2025
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Director

Operations

Epic came on-site to watch us work and see where we could improve, and they brought up little things...

Mar 2025
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Director

Operations

There was one thing that Epic showed me that would be a preferred method for quality reviews; we...

Mar 2025
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Director

Relationship, Product

Our state's health department doesn’t like the ease of use in the system when they come in and have...

Mar 2025
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Director

Culture, Loyalty, Value

Epic has shown us some of their newest technology that is going to be available, but of course,...

Mar 2025
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Director

Product

Rover is the phone system for Comfort, and currently on Rover, we can only do limited documentation....

Mar 2025
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Director

Loyalty

There is something new that Epic is coming up with, and it is much easier than the current system....

Mar 2025
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Director

Loyalty, Relationship

Some of our new leaders heard a lot of complaints about Comfort and saw a lot of things that weren’t...

Mar 2025
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Director

Relationship

Epic doesn't have enough people, and we don't have enough support. The support is incredibly...

Mar 2025
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Director

Relationship, Product

Other EMR vendors know the regulations for the state and set those up. With our previous vendor, I...

Mar 2025
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Director

Loyalty

One agency that is joining us is dreading Comfort because that agency has a program they really like...

Mar 2025
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Director

Value

Epic has this pretense that we have to build our system for each agency. If we have a new agency...

Mar 2025
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Director

Relationship, Operations

With our previous vendor, when I had a problem, I had multiple avenues to reach support. I had a...

Mar 2025
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Director

Relationship

I like how the vendor keeps up with regulatory updates. The vendor is very proactive in that area.

Feb 2025
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Director

Relationship, Product

Epic could improve the care plans in the solution. I think a lot of people struggle with the care...

Feb 2025
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Director

Product

I really like the integration that the solution has with our hospital system because it makes things...

Feb 2025
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Director

Relationship, Product

Epic has kept up on all updates with CMS, so they must have something that helps them track that....

Feb 2025
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CIO

Loyalty, Relationship, Operations

After our install, we got a lot of attention from Epic, and things have been going really well. Our...

Dec 2024
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CIO

Relationship

I haven't heard of any new issues on the hospice side. Epic is doing a good job supporting us and...

Dec 2024
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Manager

Relationship, Product

We work with a remote client, and there is very poor integration between Hyperspace and that remote...

Dec 2024
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Manager

Loyalty, Relationship

Epic is definitely working to try to update things, and they have a lot of things that they can...

Dec 2024
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Manager

Relationship

Epic's support people are good. They are quick to respond. We can work all the way up through our...

Dec 2024
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Manager

Value

My understanding is that there are additional charges for some of the things we would like from Epic...

Dec 2024
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Manager

Product

We would like to have more things connected with our EMR. We have to do a lot of manual work. The...

Dec 2024
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(0)
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Manager

Relationship, Product

We have used other home health and hospice products that were more user friendly than Comfort. I...

Dec 2024
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