Comfort (Hospice)
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Operations

Epic is constantly evolving, and that is a positive thing, but they have grown, and sometimes...

Sep 2023
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Manager

Product

The strongest value-add that Epic has is the integration within our health system.

Sep 2023
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Manager

Value

If somebody is working closely with a health system, the product is a valuable addition. The system...

Sep 2023
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(0)
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Manager

Product, Value

The solution has been consistently working to our benefit. For the most part, the system does the...

Sep 2023
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Manager

Product

We need to really work on finding ways to make the solution more efficient with the documentation...

Sep 2023
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Manager

Loyalty, Product

We wanted to have Comfort work the way we needed it to but still be interfaced with our active EMR...

Sep 2023
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Manager

Operations

A lot of the training is still involved in the Epic EMR as a whole. We haven't necessarily received...

Sep 2023
||
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VP/Other Executive

Loyalty, Product

I know Epic is working on integration, but it is just not happening fast enough. What I struggle...

Aug 2023
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VP/Other Executive

Relationship

I don't get much proactive communication from Epic, so if they are communicating, they are probably...

Aug 2023
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VP/Other Executive

Operations, Product

I like that the product is well integrated into the entire organization. It is very user friendly...

Aug 2023
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VP/Other Executive

Product

I would tell a friend going into this solution that the part that they will have to be very specific...

Aug 2023
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VP/Other Executive

Product

If there were a way for Epic to connect documentation intuitively with care planning, that would be...

Aug 2023
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VP/Other Executive

Relationship, Operations

We had some hiccups with the last upgrade. There were unforeseen issues with some of the build....

Aug 2023
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CMIO

Product

Interoperability between the nurse platform and the provider platform has been difficult with regard...

Aug 2023
||
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CMIO

Product

The users of Comfort in hospice and home health bark about the ease of use a lot. I have had to...

Aug 2023
||
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CMIO

Relationship, Product

Epic is really intentional about embedding the tools we use with the user experience in mind to make...

Aug 2023
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Nurse

Product

We have Comfort integrated with our system that provides medications for patients. That interface...

Aug 2023
||
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Nurse

Product

The plan of care stuff not functioning for about a year caused a lot of problems. When the...

Aug 2023
||
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Nurse

Loyalty, Relationship, Product

There's been some improvement with Comfort. Epic finally managed to conquer the problem of not being...

Aug 2023
||
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Nurse

Product

We have had an ongoing issue with the medication list in Comfort, I don't know about Dorothy, but I...

Aug 2023
||
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Nurse

Loyalty

A thing that is problematic about medication orders is the ability to alter a signed order. Someone...

Aug 2023
||
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Nurse

Product

When I'm trying to pull specific data, either the system says I can't or doesn't give me access to...

Aug 2023
||
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Nurse

Product

There needs to be more intuitive naming of things within the system. The intake form is confusing...

Aug 2023
||
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Nurse

Product

We have a lot of billing challenges, and those are eating up a tremendous amount of time. There are...

Aug 2023
||
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Nurse

Product, Value

The system needs to be built with regulatory compliance in mind. There is still a billing problem...

Aug 2023
||
(0)
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CMIO

Value

We have Epic deployed across our care continuum, so there is a lot of value to having our home...

Jun 2023
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CMIO

Loyalty, Product

We recently had some functionality that we weren't aware of that slipped through with upgrades. I...

Jun 2023
||
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CMIO

Relationship

Our application teams meet with the technical support people. They are very responsive; when we have...

Jun 2023
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CMIO

Product, Value

I like Comfort, but I see the struggle of people using the remote client day in and day out. It is...

Jun 2023
||
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CMIO

Product

Comfort is not any worse than any of the other hospice systemsI have used. And the fact that it...

Jun 2023
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Manager

Operations

Our implementation process with Epic was a little different, but it was nice to be able to customize...

May 2023
||
(0)
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Manager

Loyalty

We chose Comfort as our hospice solution because everybody else in our healthcare system uses Epic's...

May 2023
||
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Manager

Product

Comfort is not an out-of-the-box product. We have our own team for Epic's product, and the team...

May 2023
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Manager

Relationship, Operations

A wonderful thing about Epic is that their support is unbelievable. From the point of starting to...

May 2023
||
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Manager

Relationship, Product

Epic is good at understanding regulatory changes and implementing things for them. The design of...

May 2023
||
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Director

Product

For inpatient hospice work, the Comfort application really helps us standardize things.

Apr 2023
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Director

Product

For Epic upgrades, we get notes that have information on new functionality. There are times when...

Apr 2023
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Director

Product, Value

The external integration with Comfort has been really great. We can see all of the different...

Apr 2023
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Director

Value

Epic charges for everything. The analysts that we talk to charge for every minute that they talk...

Apr 2023
||
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Director

Operations

Epic does not have a specific training program for hospice medical directors, and they absolutely...

Apr 2023
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Director

Relationship, Product

Comfort does not fully integrate into Hyperspace. When we have an organization that is a full suite...

Apr 2023
||
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Director

Relationship

I want to work through solutions, but Epic doesn't seem to put their effort in on this particular package....

Apr 2023
||
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Director

Operations, Product

Epic does a great job of presenting upgrades in PowerPoint form to us before the upgrades are going...

Apr 2023
||
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Director

Operations

Epic’s initial training is great, but their ongoing training is hit or miss.

Apr 2023
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Director

Product

The ease of use is not as good in Comfort as it is in other portions of Epic's suite. Currently, if...

Apr 2023
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Director

Relationship

We have an Epic representative that meets with us regularly for Comfort. That person is helpful in...

Apr 2023
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Director

Relationship

We have an IT group that works with us, and they work with Epic all the time. Epic is willing to...

Mar 2023
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Director

Operations

The go-live process with Comfort was great. Epic did a great job. Epic was open to feedback on the...

Mar 2023
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Director

Product, Value

Comfort is light years ahead of the EMR that we were using before. There is a lot of newer...

Mar 2023
||
(0)
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Director

Relationship, Product

Comfort does well at supporting transitions of care if the other provider is also on Epic's system,...

Mar 2023
||
(0)
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Director

Relationship, Operations

Epic does not teach people how to use the product nor do they provide anticipatory guidance. Epic...

Mar 2023
||
(0)
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Director

Culture

Epic emphatically does not keep all of their promises. A lot of the features Epic promised during...

Mar 2023
||
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Manager

Operations

Epic’s implementation employees do a really good job of helping us stand up new modules or products....

Feb 2023
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(0)
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CMIO

Relationship

Epic is top notch; they are the best out there. They do great, and we have a great team. Epic’s top...

Jan 2023
||
(0)
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CMIO

Loyalty, Relationship

Comfort works as promoted, and Epic is working on other products that sound interesting.

Jan 2023
||
(0)
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Manager

Product

In the Comfort space, our post-acute team is happy with the product, and we have not heard negative...

Jan 2023
||
(0)
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Manager

Relationship, Product

We have an end-of-life care department at our organization, and the Comfort product and our...

Jan 2023
||
(0)
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Manager

Operations

The installation process for Epic's home health and hospice systems is a little rough. Epic deploys...

Jan 2023
||
(0)
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Manager

Product

I like that Comfort is integrated across my healthcare system. I also like that I can make changes...

Dec 2022
||
(0)
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Manager

Operations

Epic doesn’t do any training; we have to create our own training material.

Dec 2022
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(0)
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Director

Relationship, Product, Value

The product does not yet drive tangible outcomes. We are a very high-functioning home health and...

Dec 2022
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Director

Loyalty

We have been down the long road with Epic. We attend a lot of the webinars they have for regulatory...

Dec 2022
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Manager

Relationship

We get very good communication from Epic with regard to preparing for upgrades. We often lose some...

Nov 2022
||
(0)
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Manager

Product

Epic Remote Client is a little cumbersome. There are a lot of manual processes and necessary builds...

Nov 2022
||
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Director

Relationship, Product

Comfort has come a really long way since the beginning, and there has been progress on so many...

Nov 2022
||
(0)
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Director

Product

Epic has been separating things when it comes to Android and iOS devices. Android devices seem to...

Nov 2022
||
(0)
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Director

Product

We would like Epic to condense the number of devices required for the product. Our nurses have to...

Nov 2022
||
(0)
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Director

Product

We have some wonky things that we are doing with other organizations that involve different payer...

Nov 2022
||
(0)
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Director

Operations, Product

Epic needs to figure out how to integrate things within instances so that, regardless of what the...

Nov 2022
||
(0)
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Manager

Loyalty, Product

For home health and hospice, there is likely other software that flows more specifically for the...

Nov 2022
||
(0)
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Manager

Relationship, Product

Personally, I really like the Epic system more than any other EHR that I have ever used. Sometimes...

Nov 2022
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Manager

Relationship

The support from Epic is the best that I can recall. When there is a need, even if it is just about...

Nov 2022
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(0)
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Manager

Product

There are glitches with Comfort with regard to the system's interface with one of Epic's other...

Nov 2022
||
(0)
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Manager

Product

Comfort is easy to use, but I am not technology challenged. The system is sometimes hard to navigate...

Nov 2022
||
(0)
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Manager

Product

Comfort doesn't drive outcomes necessarily on its own. We have to have interfaces. We have had a lot...

Nov 2022
||
(0)
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Nurse

Operations, Product

There are parts of the product that are difficult to find. They are not very visible. We have to go...

Oct 2022
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(0)
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Nurse

Loyalty, Relationship

Epic has good intentions, and they are working to help us, but what they have to work with fails...

Oct 2022
||
(0)
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Nurse

Relationship, Product

The hospice plan of care has been a nightmare. We have submitted a lot of tickets for different...

Oct 2022
||
(0)
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CIO

Product

Comfort has been very slick and nearly flawless. The product has been one of our best projects yet.

Oct 2022
||
(0)
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