Home chevron icon Ambulatory & Post Acute Care chevron icon Post-Acute Care Solutions chevron icon Hospice

Comfort (Hospice) Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Hospice 2023: Vendor Progress in Enhancing Clinician Usability
Hospice 2023:
Vendor Progress in Enhancing Clinician Usability
May 2023
View Report
Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
View Report
Home-Based Post–Acute Care 2022: Top Challenges in the Aftermath of the Pandemic
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Loyalty

We had to do surveys for Medicare and The Joint Commission, and we got dinged because of Comfort....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don’t mind charting, but there are too many steps for charting in Comfort. We can go to our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I have been through several implementations, and I have never been through anything like the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am not opposed to some aspects of Comfort, but I do not love all of it, and there are a lot of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are a while into our use of Comfort, and there are still some integration issues. Those should...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Comfort is not the system for anybody who is not tech savvy. It has been a very hard system to use....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Comfort, we finally have an integrated system where all services can be seen in one place. That...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I love that I can chart a lot of my visits from my phone with Comfort. I also love that visits are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The reporting in Comfort is not intuitive. Slicer Dicer is difficult to use and should be more...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In the past, we were on a system that was based in the cloud, so we could chart on the fly, and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

In Comfort, I can't even fix something as simple as an item that is uploaded to the wrong chart. I...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The care plans in Comfort are not patient centered. They are very generic, so we have to go recreate...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the chat feature in Comfort. Although there are some things that I would improve, it is nice...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training we got from Epic was horrid. The billing functionality in Comfort is very difficult. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Comfort has some nicely designed functionality for creating and maintaining care plans, and I like that....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Comfort works with a cell phone app, and I would like to see it integrate more with some charting...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With Comfort, users have to complete Epic's training modules to gain access to the system, but we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The upgrades and processes for Comfort are consistent, good, and stable. The system's downtime is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are certain levels of care that are required in the hospice area, like routine levels of care,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When it comes to things that don't require additional development, Epic is excellent in the way they...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Comfort isn't ideal for some organizations because it can get wrapped into acute and ambulatory...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We aren't planning to do any integrations with the hospice product. Epic is very hard to integrate...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

There's a vendor that has an AI tool for doing back end work, but Epic will only work with them if...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Epic is vague with what they promise. They do keep what they promise, but they give you a three-year...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Epic's hospice product has fit in well with our system and has been highly productive for us in...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The real win with Hospice was with the inpatient setting, which is a natural addition to the Epic solution....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The upgrades are pretty easy in Comfort. We do them regularly, and they are not a problem.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Operations, Product

We bill everything and do all of our clinical workflows in the product. Hopefully, things will get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic is one of the most expensive vendors out there, and that seems ridiculous. But I would...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The implementation team for the product was light-years ahead of where we were years ago for home...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have used other home health and hospice products that were more user friendly than Comfort. I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic is definitely working to try to update things, and they have a lot of things that they can...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

My understanding is that there are additional charges for some of the things we would like from Epic...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like to have more things connected with our EMR. We have to do a lot of manual work. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have no way of measuring intake efficiency. Epic offers one report for that, but it has minimal...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We work on a remote client, and there is very poor integration between Hyperspace and that remote...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic's support people are good. They are quick to respond. We can work all the way up through our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Comfort has been such an improvement over our previous solution. Epic does the best they can with...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

I like the flow of the routing and the work queues. Even when something isn’t working correctly or...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

There are home care systems other than Comfort that are more geared toward home care settings and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The people we work with rotate out, and I’m not sure whether there is some kind of contractual basis...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic always listens to the voices of the end users, and the vendor makes changes based on the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Something we are hoping Epic will work on is getting us more tablet functionality. Sometimes the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we first started with Epic, we had a whole team from the host site that we could reach out to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic is constantly evolving, and that is a positive thing, but they have grown, and sometimes...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The strongest value-add that Epic has is the integration within our health system.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

If somebody is working closely with a health system, the product is a valuable addition. The system...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The solution has been consistently working to our benefit. For the most part, the system does the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We need to really work on finding ways to make the solution more efficient with the documentation...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We wanted to have Comfort work the way we needed it to but still be interfaced with our active EMR...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

A lot of the training is still involved in the Epic EMR as a whole. We haven't necessarily received...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I know Epic is working on integration, but it is just not happening fast enough. What I struggle...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't get much proactive communication from Epic, so if they are communicating, they are probably...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

I like that the product is well integrated into the entire organization. It is very user friendly...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I would tell a friend going into this solution that the part that they will have to be very specific...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

If there were a way for Epic to connect documentation intuitively with care planning, that would be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We had some hiccups with the last upgrade. There were unforeseen issues with some of the build....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Interoperability between the nurse platform and the provider platform has been difficult with regard...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The users of Comfort in hospice and home health bark about the ease of use a lot. I have had to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic is really intentional about embedding the tools we use with the user experience in mind to make...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have Comfort integrated with our system that provides medications for patients. That interface...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The plan of care stuff not functioning for about a year caused a lot of problems. When the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Relationship, Product

There's been some improvement with Comfort. Epic finally managed to conquer the problem of not being...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have had an ongoing issue with the medication list in Comfort, I don't know about Dorothy, but I...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

A thing that is problematic about medication orders is the ability to alter a signed order. Someone...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

When I'm trying to pull specific data, either the system says I can't or doesn't give me access to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

There needs to be more intuitive naming of things within the system. The intake form is confusing...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have a lot of billing challenges, and those are eating up a tremendous amount of time. There are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

The system needs to be built with regulatory compliance in mind. There is still a billing problem...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

We have Epic deployed across our care continuum, so there is a lot of value to having our home...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We recently had some functionality that we weren't aware of that slipped through with upgrades. I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Our application teams meet with the technical support people. They are very responsive; when we have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

I like Comfort, but I see the struggle of people using the remote client day in and day out. It is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Comfort is not any worse than any of the other hospice systemsI have used. And the fact that it...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementation process with Epic was a little different, but it was nice to be able to customize...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We chose Comfort as our hospice solution because everybody else in our healthcare system uses Epic's...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Comfort is not an out-of-the-box product. We have our own team for Epic's product, and the team...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

A wonderful thing about Epic is that their support is unbelievable. From the point of starting to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic is good at understanding regulatory changes and implementing things for them. The design of...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Reports
Related Reports
Perception
KLAS article icon
Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
KLAS article icon
Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​