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Comfort (Hospice) Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Director

Epic’s hospice team is amazing to work with. Most of the time when Epic's people promise they will...

Feb 2021
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Director

I would purchase Epic's software again because I really like that through our whole facility,...

Feb 2021
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Director

I can’t think of anything to complain about regarding the product. It is just beautiful. It works...

Feb 2021
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Nurse

I like the integration with the documentation. I wish the vendor would do that same thing on the...

Jan 2021
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Nurse

One thing that drives me bonkers is the reporting in EpicCare Comfort. That is usually a strength of...

Dec 2020
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Nurse

In EpicCare Comfort, our agency has a comprehensive assessment that flows from one visit to the...

Dec 2020
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Director

The problems we have had have been with treating our hospice patients. It took a lot of work to...

Nov 2020
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Director

Epic’s support has been very good. We are fortunate that we have a very good team. They have...

Nov 2020
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Manager

Epic has an offline mode called Remote Client because folks are traveling to people's homes. The way...

Nov 2020
(0)
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Manager

Epic's technical services teams are great. We are very happy with the support.

Nov 2020
(0)
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Manager

Having a full patient record through transitions of care and hand-offs, we have to take notice of...

Nov 2020
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Manager

The way that our model with hospice works, it would be difficult for us to say yes to another system...

Nov 2020
(0)
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Manager

The biggest things we are struggling with are the reporting and being able to collect data...

Nov 2020
(0)
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Manager

It is not that Epic is not very supportive; it is just that the support is often a little bit behind...

Nov 2020
(0)
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VP/Other Executive

I probably haven't had any issues with COVID-19. However, I have to come up with things that need to...

Nov 2020
(0)
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VP/Other Executive

Some time has passed since we went live, but we are still working through the kinks. I would...

Nov 2020
(0)
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VP/Other Executive

The implementation was very disorganized, and I felt like there were personnel who were appointed to...

Nov 2020
(0)
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VP/Other Executive

I am still a new user, but by the time we know the program and really have a handle on it, I bet the...

Nov 2020
(0)
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VP/Other Executive

In terms of Epic's ongoing support, the problem I have run into from the very beginning is that the...

Nov 2020
(0)
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VP/Other Executive

I would say the service is moderately proactive. Epic has a great program. It is better than most of...

Nov 2020
(0)
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Manager

Everything has a little room for improvement, but this product does pretty well overall. We like to...

Oct 2020
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Manager

Overall, the mechanics of this product and certain things in the section for medication entry could...

Oct 2020
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Manager

So far, I haven't had a problem with the technology that Epic delivers. The Epic people have been...

Oct 2020
(0)
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Manager

With billing, we find things after the fact, so Epic's system is more retroactive. That may be due...

Oct 2020
(0)
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Manager

I haven't had to be in contact with Epic's high-level people. I mostly just work with our technical...

Oct 2020
(0)
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Manager

If someone were to ask me about this product, I would tell them that the product is thorough and...

Oct 2020
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Analyst/Coordinator

Epic’s service is very responsive. Epic does as much as they are able to within technical...

Aug 2020
(0)
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Analyst/Coordinator

The products from Epic do well in terms of working as promoted. If they could make anything easier,...

Aug 2020
(0)
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CEO/President

Our experience with the vendor has been much more positive than it used to be. I had some concerns...

Jul 2020
(0)
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CEO/President

The vendor delivers what they say they are going to deliver. I don't always get what I want, but the...

Jul 2020
(0)
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CEO/President

Our staff is happy with the solution. There are some challenges from time to time, but the vendor...

Jul 2020
(0)
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CFO

Epic did not think through the remote client very well. The remote client does not mirror...

Jul 2020
(0)
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CFO

The one thing Epic does really well is implementations. I was really impressed. It is clear that...

Jul 2020
(0)
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CFO

I am disappointed that Epic hasn’t put more effort into the power of care builds. Care builds is one...

Jul 2020
(0)
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CFO

Epic understands their issues. They do reach out to us on a very regular basis. The head of the...

Jul 2020
(0)
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Manager

The integration between EpicCare Comfort with our home health EHR causes problems with order...

May 2020
(0)
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Analyst/Coordinator

There are a couple of things the vendor could do better to integrate the system between the...

May 2020
(0)
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Analyst/Coordinator

The solution’s weakness is scheduling. We basically have two apps. It is very difficult to...

May 2020
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Analyst/Coordinator

I want to be able to see other people’s schedules. If I have a nurse who needs to move an...

May 2020
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Director

The ongoing support we get from the vendor is very good.

Apr 2020
(0)
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Director

I rate the vendor in the middle of the scale with executive involvement. I don’t see it, and I am...

Apr 2020
(0)
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Director

Using the system is the way that we can help care conditions and serve our patients effectively. I...

Apr 2020
(0)
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