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Comfort (Hospice) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Operations

I think that I would encourage someone looking into Comfort to really look at the foundation system....

Sep 2024
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Manager

Relationship, Operations

We do always bring up issues to Epic, and their responses over the years have probably improved. But...

Sep 2024
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Director

Relationship

We had a meeting with Epic that was supposed to be on an ongoing basis, and it has fallen off again....

Sep 2024
||
(0)
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Director

Loyalty, Relationship, Product

There is a lot of concern that Comfort is not fully meeting all the supporting leaders' needs. With...

Sep 2024
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Nurse

Product

One thing that could potentially be very helpful, though it might be a big project, is that when a...

Sep 2024
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Nurse

Product

Epic is still struggling with the billing piece. They are trying to make some changes, but Comfort...

Sep 2024
||
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Nurse

Relationship

Epic is a great team. They are very responsive. If they don't know something, they go out to...

Sep 2024
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(0)
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Nurse

Product

Epic has been doing some work on the PECOS stuff to try to make it flow a little better. This year,...

Sep 2024
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(0)
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Nurse

Loyalty, Product

We are working on the automation of the hospice item set (HIS). HIS is data submission and data...

Sep 2024
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(0)
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Nurse

Product

Our state program has an enrollment issue, and this is not specific to us. It is a statewide...

Sep 2024
||
(0)
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Nurse

Operations, Product

One thing that caused some confusion with the release of information about recent updates is that...

Sep 2024
||
(0)
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Nurse

Product

There have been some changes that have fixed some of the problems in Comfort. There were some plan...

Sep 2024
||
(0)
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Director

Loyalty

We had to do surveys for Medicare and The Joint Commission, and we got dinged because of Comfort....

Mar 2024
||
(0)
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Director

Product

I don’t mind charting, but there are too many steps for charting in Comfort. We can go to our...

Mar 2024
||
(0)
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Director

Operations

I have been through several implementations, and I have never been through anything like the...

Mar 2024
||
(0)
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Director

Relationship

I am not opposed to some aspects of Comfort, but I do not love all of it, and there are a lot of...

Mar 2024
||
(0)
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Director

Loyalty, Product

We are a while into our use of Comfort, and there are still some integration issues. Those should...

Mar 2024
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(0)
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Director

Relationship, Product

Comfort is not the system for anybody who is not tech savvy. It has been a very hard system to use....

Mar 2024
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(0)
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Director

Product

With Comfort, we finally have an integrated system where all services can be seen in one place. That...

Mar 2024
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(0)
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Director

Product

I love that I can chart a lot of my visits from my phone with Comfort. I also love that visits are...

Mar 2024
||
(0)
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Director

Product

The reporting in Comfort is not intuitive. Slicer Dicer is difficult to use and should be more...

Mar 2024
||
(0)
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Director

Product

In the past, we were on a system that was based in the cloud, so we could chart on the fly, and...

Mar 2024
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(0)
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Director

Relationship, Product

In Comfort, I can't even fix something as simple as an item that is uploaded to the wrong chart. I...

Mar 2024
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(0)
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Director

Product

The care plans in Comfort are not patient centered. They are very generic, so we have to go recreate...

Mar 2024
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(0)
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Director

Product

I like the chat feature in Comfort. Although there are some things that I would improve, it is nice...

Mar 2024
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(0)
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Director

Operations

The training we got from Epic was horrid. The billing functionality in Comfort is very difficult. We...

Mar 2024
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(0)
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Analyst/Coordinator

Product

Comfort has some nicely designed functionality for creating and maintaining care plans, and I like that....

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

Comfort works with a cell phone app, and I would like to see it integrate more with some charting...

Feb 2024
||
(0)
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Director

Operations

With Comfort, users have to complete Epic's training modules to gain access to the system, but we...

Feb 2024
||
(0)
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Director

Product

The upgrades and processes for Comfort are consistent, good, and stable. The system's downtime is...

Feb 2024
||
(0)
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Director

Product

There are certain levels of care that are required in the hospice area, like routine levels of care,...

Feb 2024
||
(0)
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Director

Relationship

When it comes to things that don't require additional development, Epic is excellent in the way they...

Feb 2024
||
(0)
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Director

Product

Comfort isn't ideal for some organizations because it can get wrapped into acute and ambulatory...

Feb 2024
||
(0)
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VP/Other Executive

Loyalty, Product

We aren't planning to do any integrations with the hospice product. Epic is very hard to integrate...

Jan 2024
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(0)
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VP/Other Executive

Loyalty, Product

There's a vendor that has an AI tool for doing back end work, but Epic will only work with them if...

Jan 2024
||
(0)
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VP/Other Executive

Culture

Epic is vague with what they promise. They do keep what they promise, but they give you a three-year...

Jan 2024
||
(0)
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CIO

Loyalty, Product

Epic's hospice product has fit in well with our system and has been highly productive for us in...

Jan 2024
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(0)
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CIO

Product

The real win with Hospice was with the inpatient setting, which is a natural addition to the Epic solution....

Jan 2024
||
(0)
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Manager

Relationship, Product

We have used other home health and hospice products that were more user friendly than Comfort. I...

Dec 2023
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(0)
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Manager

Loyalty, Relationship

Epic is definitely working to try to update things, and they have a lot of things that they can...

Dec 2023
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(0)
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Manager

Value

My understanding is that there are additional charges for some of the things we would like from Epic...

Dec 2023
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(0)
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Manager

Product

We would like to have more things connected with our EMR. We have to do a lot of manual work. The...

Dec 2023
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(0)
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Manager

Product

We have no way of measuring intake efficiency. Epic offers one report for that, but it has minimal...

Dec 2023
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(0)
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Manager

Relationship, Product

We work on a remote client, and there is very poor integration between Hyperspace and that remote...

Dec 2023
||
(0)
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Manager

Relationship

Epic's support people are good. They are quick to respond. We can work all the way up through our...

Dec 2023
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(0)
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Manager

Relationship

Comfort has been such an improvement over our previous solution. Epic does the best they can with...

Nov 2023
||
(0)
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Manager

Relationship, Product

I like the flow of the routing and the work queues. Even when something isn’t working correctly or...

Nov 2023
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(0)
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Manager

Product

There are home care systems other than Comfort that are more geared toward home care settings and...

Nov 2023
||
(0)
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Manager

Relationship

The people we work with rotate out, and I’m not sure whether there is some kind of contractual basis...

Nov 2023
||
(0)
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Manager

Relationship

Epic always listens to the voices of the end users, and the vendor makes changes based on the...

Nov 2023
||
(0)
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Related Reports
Perception
KLAS article icon
Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
KLAS article icon
Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.



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