Comfort (Hospice) Commentary

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What I like about Comfort is the ability to see across all the business lines and see notes from...

There needs to be a section that includes the LCDs for eligibility on admissions and...

Epic really goes all out to try and fix whatever they can, but there are times when it's just not...

I’d like to see the medication list improved. The list depends on where we look in Epic. It looks...

Epic's reports are extremely lacking when it comes to supporting operational leaders. The reports...

It is evident that Epic has focused on their inpatient software, and that home health and hospice...

When we went live, Epic’s training was online learning modules. There were a lot of modules. Epic...

Epic is not built for hospice. Epic is a hospital solution that they're adding home health and...

I would say the biggest plus about Comfort is that it is aligned with a lot of other entities, so we...

CNA scheduling doesn’t function in Comfort. If we have three CNAs, and they cover different...

Information should be stored more easily within Comfort. For example, the only place to put a...

Every entity gets assigned representatives, and I do like our representatives. They do pretty well....

Epic wants to be innovative, but they are just very slow. It takes years for things to come out....

Epic does a phenomenal job of staying current with CMS regulatory changes. When we needed to...

With Epic's training for Comfort, we can rely on and revisit content at any time. The vendor also...

Our ongoing relationship with Epic's representative has been excellent. Our representative is highly...

In Comfort, care coordination is very easy, and it is simple to see what others are doing in real...

One challenge with Epic is that changes are slow. When we identify something in the software that...

Epic could have a quicker turnaround. They are never fast enough, especially in turning around a...

Epic’s technology and development are consistently leading and are always current and aligned with...

Epic has a great training program, and their support personnel are highly engaged and consistently...

The system's intake workflow seems to overwhelm end users. The vendor has spent a great deal of time...

With medication reconciliation, our old system had all the elements that CMS uses in their verbiage....

We would absolutely not buy the product again, and I know our hospice person wouldn’t buy it again...

With the Hospice Outcomes and Patient Evaluation (HOPE) changes from CMS, I know that our hospice...

In the Epic world, getting any kind of immediate response is really difficult, unless the issue...

With Epic, an upgrade comes with a cost but an update does not. Anytime we want an upgrade or the...

I went in to run reports one day, and I put in the dates and had to change all this garbage around....

Our hospice person screamed louder than I did, so they got more of what they wanted when it came to...

Much of the time, Epic’s devices don’t work. A number of clinicians have brought them in, dropped...

Our next step will be to bring all the billing in-house and not have a billing partner at some...

Agencies have to send discharge and transfer summaries. We have five days or so. We had been...

I know some other companies that left the Epic platform because they did not find it was what they...

We just went live recently with something on Comfort, and Epic didn't really provide a lot of...

Epic created a specific productivity report, but without having something built outside of Epic, we...

The biggest benefit of Comfort is the fact that we are integrated into the health system. All the...

The vendor gets things to flow, and they turn on the things that they can, so we address what we...

The vendor is working on delivering new technology that meets our needs. The technology isn’t...

We have done really well when the executives and people have changed; the new people have slid right...

There are more user-friendly programs in the hospice setting that are more specifically lined up to...

The vendor is very supportive. The system is quirky, and there is always something we lose when we...

The challenge we have is with Epic understanding their customer group that uses their hospice and...