Comfort (Hospice)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Service and Support
We get very good communication from Epic with regard to preparing for upgrades. We often lose some...
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Interfacing and Integration
Epic Remote Client is a little cumbersome. There are a lot of manual processes and necessary builds...
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Functionality and Upgrades
Comfort has come a really long way since the beginning, and there has been progress on so many...
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Technology
Epic has been separating things when it comes to Android and iOS devices. Android devices seem to...
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Technology
We would like Epic to condense the number of devices required for the product. Our nurses have to...
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Functionality and Upgrades
We have some wonky things that we are doing with other organizations that involve different payer...
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Interfacing and Integration
Epic needs to figure out how to integrate things within instances so that, regardless of what the...
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Functionality and Upgrades
For home health and hospice, there is likely other software that flows more specifically for the...
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Other Observations & Comments
Personally, I really like the Epic system more than any other EHR that I have ever used. Sometimes...
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Relationship
The support from Epic is the best that I can recall. When there is a need, even if it is just about...
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Technology
There are glitches with Comfort with regard to the system's interface with one of Epic's other...
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Functionality and Upgrades
Comfort is easy to use, but I am not technology challenged. The system is sometimes hard to navigate...
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Functionality and Upgrades
Comfort doesn't drive outcomes necessarily on its own. We have to have interfaces. We have had a lot...
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Functionality and Upgrades
There are parts of the product that are difficult to find. They are not very visible. We have to go...
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Functionality and Upgrades
Epic has good intentions, and they are working to help us, but what they have to work with fails...
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Functionality and Upgrades
The hospice plan of care has been a nightmare. We have submitted a lot of tickets for different...
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Functionality and Upgrades
Comfort has been very slick and nearly flawless. The product has been one of our best projects yet.
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Implementation and Training
Epic’s training for our IT team members was basic and got them started, but it didn’t help our IT...
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Functionality and Upgrades
Epic’s system could have more flexibility concerning which workflows and tasks can be done on which...
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Interfacing and Integration
A positive for the system is that we are able to see and grab notes from Care Everywhere. Especially...
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Functionality and Upgrades
The care plans in Comfort are not user friendly. It is hard to be patient specific. The product is...
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Future Outlook
When we first got the product years ago, it was pretty raw and immature. But now, Epic has the...
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Functionality and Upgrades
Epic is working really hard on a mobile platform, and they are releasing new functionality almost...
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Service and Support
We have excellent support from Epic. They come to us as soon as there is something we should be...
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Functionality and Upgrades
Comfort has room for improvement, but we are doing pretty well with the product. We have settled...
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Functionality and Upgrades
In terms of functionality, we would like Comfort to be better, but the development isn’t there yet....
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Relationship
Epic is very careful not to set timelines on things that aren’t ready, and I respect that. When they...
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Functionality and Upgrades
My favorite feature of the system is that the documentation is done right then during the patent...
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Interfacing and Integration
The system's integration with our other Epic systems is great. Our physicians can write goals for...
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Functionality and Upgrades
Most of the time, our end users like the product, and it is fairly easy to access. The product may...
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Functionality and Upgrades
I would like to see Epic move out of the remote client space so that we are all documenting in the...
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Functionality and Upgrades
There are some things related to the product that need to be improved upon. The transition of...
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Functionality and Upgrades
We really don't have many complaints from our physicians working in the system, and that is nice....
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Service and Support
Epic was initially open to fill custom requests. The requests certainly came at a cost, but there...
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Functionality and Upgrades
Epic has made continued improvement with the solution, and it is much better than it used to be. But...
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Service and Support
If we reach out for help at any time, someone at Epic is always willing to help. That is definitely...
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Functionality and Upgrades
Epic has a scanning solution where the user can only scan one page at a time out in the field, and...
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Technology
Android and Apple phones have different functionalities with Epic's coding. We would really like it...
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Functionality and Upgrades
There are some things that we want in terms of CRM and tracking where patients are coming from, so...
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Future Outlook
There is a lot of frustration about the forms in Comfort. From the field clinician's perspective,...
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Service and Support
Epic has improved over time. That has been due to a combination of the nurses identifying their...
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ROI / Cost (care and feeding)
Comfort is fine. We are an integrated healthcare system, so there are a lot of benefits to being on...
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Functionality and Upgrades
The Comfort interface is fairly easy to use. It is easy to train people to use the system. It is...
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Interfacing and Integration
I am involved in our home hospital program here, and we are utilizing artificial intelligence...
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Functionality and Upgrades
There is all this data that our staff puts into Comfort, and that is great, but it is not very easy...
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Interfacing and Integration
In Comfort, we don't get any of the clinical decision support that exists in Hyperspace, and we...
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ROI / Cost (care and feeding)
Everything with Epic is an upgrade. For the right price, we can get anything built. So, even getting...
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Implementation and Training
At this point, for upgrades anyway, we don’t really get any Epic support other than an FYI that...
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Functionality and Upgrades
Comfort helps us meet our required regulatory documentation, but it doesn’t offer things that seem...
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Technology
In general, for what it does, Comfort is a good solution. The user interface is easy to use. What I...
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