Comfort (Hospice)
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Service and Support

We get very good communication from Epic with regard to preparing for upgrades. We often lose some...

Nov 2022
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Manager

Interfacing and Integration

Epic Remote Client is a little cumbersome. There are a lot of manual processes and necessary builds...

Nov 2022
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Director

Functionality and Upgrades

Comfort has come a really long way since the beginning, and there has been progress on so many...

Nov 2022
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Director

Technology

Epic has been separating things when it comes to Android and iOS devices. Android devices seem to...

Nov 2022
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Director

Technology

We would like Epic to condense the number of devices required for the product. Our nurses have to...

Nov 2022
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Director

Functionality and Upgrades

We have some wonky things that we are doing with other organizations that involve different payer...

Nov 2022
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Director

Interfacing and Integration

Epic needs to figure out how to integrate things within instances so that, regardless of what the...

Nov 2022
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Manager

Functionality and Upgrades

For home health and hospice, there is likely other software that flows more specifically for the...

Nov 2022
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Manager

Other Observations & Comments

Personally, I really like the Epic system more than any other EHR that I have ever used. Sometimes...

Nov 2022
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Manager

Relationship

The support from Epic is the best that I can recall. When there is a need, even if it is just about...

Nov 2022
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Manager

Technology

There are glitches with Comfort with regard to the system's interface with one of Epic's other...

Nov 2022
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Manager

Functionality and Upgrades

Comfort is easy to use, but I am not technology challenged. The system is sometimes hard to navigate...

Nov 2022
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Manager

Functionality and Upgrades

Comfort doesn't drive outcomes necessarily on its own. We have to have interfaces. We have had a lot...

Nov 2022
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Nurse

Functionality and Upgrades

There are parts of the product that are difficult to find. They are not very visible. We have to go...

Oct 2022
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Nurse

Functionality and Upgrades

Epic has good intentions, and they are working to help us, but what they have to work with fails...

Oct 2022
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Nurse

Functionality and Upgrades

The hospice plan of care has been a nightmare. We have submitted a lot of tickets for different...

Oct 2022
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CIO

Functionality and Upgrades

Comfort has been very slick and nearly flawless. The product has been one of our best projects yet.

Oct 2022
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Director

Implementation and Training

Epic’s training for our IT team members was basic and got them started, but it didn’t help our IT...

Aug 2022
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Director

Functionality and Upgrades

Epic’s system could have more flexibility concerning which workflows and tasks can be done on which...

Aug 2022
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Director

Interfacing and Integration

A positive for the system is that we are able to see and grab notes from Care Everywhere. Especially...

Jul 2022
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Director

Functionality and Upgrades

The care plans in Comfort are not user friendly. It is hard to be patient specific. The product is...

Jul 2022
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Manager

Future Outlook

When we first got the product years ago, it was pretty raw and immature. But now, Epic has the...

Jul 2022
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Manager

Functionality and Upgrades

Epic is working really hard on a mobile platform, and they are releasing new functionality almost...

Jul 2022
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Manager

Service and Support

We have excellent support from Epic. They come to us as soon as there is something we should be...

Jul 2022
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Manager

Functionality and Upgrades

Comfort has room for improvement, but we are doing pretty well with the product. We have settled...

Jul 2022
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Manager

Functionality and Upgrades

In terms of functionality, we would like Comfort to be better, but the development isn’t there yet....

Jul 2022
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Manager

Relationship

Epic is very careful not to set timelines on things that aren’t ready, and I respect that. When they...

Jul 2022
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CNIO

Functionality and Upgrades

My favorite feature of the system is that the documentation is done right then during the patent...

Jun 2022
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CNIO

Interfacing and Integration

The system's integration with our other Epic systems is great. Our physicians can write goals for...

Jun 2022
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Director

Functionality and Upgrades

Most of the time, our end users like the product, and it is fairly easy to access. The product may...

May 2022
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Director

Functionality and Upgrades

I would like to see Epic move out of the remote client space so that we are all documenting in the...

May 2022
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Director

Functionality and Upgrades

There are some things related to the product that need to be improved upon. The transition of...

May 2022
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Manager

Functionality and Upgrades

We really don't have many complaints from our physicians working in the system, and that is nice....

Mar 2022
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Manager

Service and Support

Epic was initially open to fill custom requests. The requests certainly came at a cost, but there...

Feb 2022
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Manager

Functionality and Upgrades

Epic has made continued improvement with the solution, and it is much better than it used to be. But...

Feb 2022
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Manager

Service and Support

If we reach out for help at any time, someone at Epic is always willing to help. That is definitely...

Feb 2022
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Manager

Functionality and Upgrades

Epic has a scanning solution where the user can only scan one page at a time out in the field, and...

Feb 2022
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Manager

Technology

Android and Apple phones have different functionalities with Epic's coding. We would really like it...

Feb 2022
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Manager

Functionality and Upgrades

There are some things that we want in terms of CRM and tracking where patients are coming from, so...

Feb 2022
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Manager

Future Outlook

There is a lot of frustration about the forms in Comfort. From the field clinician's perspective,...

Feb 2022
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Manager

Service and Support

Epic has improved over time. That has been due to a combination of the nurses identifying their...

Feb 2022
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Nurse

ROI / Cost (care and feeding)

Comfort is fine. We are an integrated healthcare system, so there are a lot of benefits to being on...

Dec 2021
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Nurse

Functionality and Upgrades

The Comfort interface is fairly easy to use. It is easy to train people to use the system. It is...

Dec 2021
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Nurse

Interfacing and Integration

I am involved in our home hospital program here, and we are utilizing artificial intelligence...

Dec 2021
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Nurse

Functionality and Upgrades

There is all this data that our staff puts into Comfort, and that is great, but it is not very easy...

Dec 2021
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Nurse

Interfacing and Integration

In Comfort, we don't get any of the clinical decision support that exists in Hyperspace, and we...

Dec 2021
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Nurse

ROI / Cost (care and feeding)

Everything with Epic is an upgrade. For the right price, we can get anything built. So, even getting...

Dec 2021
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Nurse

Implementation and Training

At this point, for upgrades anyway, we don’t really get any Epic support other than an FYI that...

Dec 2021
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Nurse

Functionality and Upgrades

Comfort helps us meet our required regulatory documentation, but it doesn’t offer things that seem...

Dec 2021
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Nurse

Technology

In general, for what it does, Comfort is a good solution. The user interface is easy to use. What I...

Dec 2021
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