Cybersecurity Is Critical in Today's Environment
Comfort (Hospice)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
User Commentary
Manager
In hospice, we offer comfort packs. The comfort pack is a standardized pack for every hospice...
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Manager
Epic is helping us navigate aligning with another organization’s version of the system. We are...
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CFO
The Comfort implementation went very smoothly, but we still have trouble with ordering medications....
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CMIO
The system's integration helps a lot. The ability for the nurses to be able to document offline and...
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CMIO
The only thing we had to work with Epic a fair amount on was the workflow with the face-to-face...
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Manager
Overall, we have had good experiences with Dorothy and Comfort. We are satisfied with Dorothy and...
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Manager
Epic is headed in the direction of further integration with Hyperspace, the ambulatory and inpatient...
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VP/Other Executive
The workflows in Epic's software are fine. They work well and do what we need them to do.
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VP/Other Executive
The thing that does not work well consistently is Epic’s remote client. It is like Epic's software...
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Manager
A new regulation came out recently with a noncovered determination. We had to provide patients with...
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Manager
I would buy Comfort again, but with some caveats. Knowing the complexities of what I know, I would...
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Manager
There is a gap in Epic’s training. They are using a train-the-trainer method, so our trainer is...
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Nurse
The plan of care in Comfort is easier to read than in its EHR counterpart. It is visually less...
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Nurse
Comfort and our EHR are very close to each other with how they work, so it makes it a little bit...
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Nurse
Especially in light of COVID-19, there is currently no way to clearly indicate what a precaution...
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Manager
I would buy Comfort again if I were to do things over again, but we would definitely need to upgrade...
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Manager
Comfort's basis is fine. Our staff members don't love the solution though. I would tell other users...
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Manager
The current system that we are using is a little outdated. My understanding is that some of its...
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Manager
Epic doesn't deliver new technology well. We usually just get a video to watch. We don't feel like...
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Manager
Epic charges us for everything. That is why we don't have the best product. We have to pay for what...
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Manager
Theoretically, Comfort should support our integration goals quite well, but some of our doctors...
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Manager
If our staff members used Comfort the way that it was intended to be used, then it would do quite a...
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Manager
I wouldn't recommend Comfort to others unless they are part of an integrated system that also uses...
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Manager
If we are successful at implementing electronic consent in Comfort, that will help us tremendously....
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Manager
Epic needs to get some experts in hospice and home health to be part of the solution's development...
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Manager
We tend to customize the product. Sometimes, our organization wants to take over some functions that...
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Manager
The solution's flow isn't intuitive for our staff members. I don't know whether that is because of...
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Manager
I really loved some of the people from Epic who came to us and helped us with our setup, but then...
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Manager
Epic's service isn't proactive. We don't interact with the vendor directly. I know that we have an...
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Manager
Some of the basic functions that we think should be integrated don't work. That is primarily due to...
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Manager
We can get around in Comfort, but it takes a long time to figure out. Using the system efficiently...
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Manager
End users don't have access to support other than the technical support that they are assigned to,...
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Manager
We are learning to use Comfort better, but we are still kind of frustrated with some basic things. I...
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Director
If we were making the choice again, we would buy a platform that has been developed for hospice....
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Director
Multiple issues have happened with product upgrades. Often, things that were not even part of the...
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Director
Epic's support team was attentive at the beginning, but as we have gone further down the journey...
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Director
Epic's system is very complicated for us. We went to Epic's system because our health system uses...
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Director
The system's security controls what people can and can’t see in Epic's system. If things are not...
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Director
I am unsure whether some issues are system issues or whether they are caused by Epic's...
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Director
Our system was all built internally. We had some help from Epic at the very beginning; they had an...
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Director
We have some major issues with Comfort because our hospice team documents in the remote client and...
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Analyst/Coordinator
We switched to Comfort a few years ago, and we are extremely pleased with the integration between...
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Analyst/Coordinator
We wish that updates for Comfort's mobile applications were smoother, but they are quick to fix any...
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Manager
We usually take the upgrades a quarter after they are released because, as with any application, the...
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Manager
Comfort is a very expensive solution, but Epic also gives us more than most other vendors do.
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Manager
Comfort is very specialized in that users are in a patient's home or at a nursing facility, so the...
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Manager
Epic underdeveloped the functionality for the office back end, so for the billers, coders, and...
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Manager
There were opportunities for more guidance during the implementation. Epic doesn't want to tell...
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Manager
The training that the vendor offers leaves a lot of gaps, from the class to the exams that are...
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Director
Hospice is an area that has many regulations that are updated frequently. Epic does a good job of...
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Director
I am not sure in any way, shape, or form that I would ever feel comfortable with or have access to...
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Director
Epic’s hospice team is amazing to work with. Most of the time when Epic's people promise they will...
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Director
I would purchase Epic's software again because I really like that through our whole facility,...
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Director
I can’t think of anything to complain about regarding the product. It is just beautiful. It works...
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Nurse
I like the integration with the documentation. I wish the vendor would do that same thing on the...
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Nurse
One thing that drives me bonkers is the reporting in EpicCare Comfort. That is usually a strength of...
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Nurse
In EpicCare Comfort, our agency has a comprehensive assessment that flows from one visit to the...
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Director
The problems we have had have been with treating our hospice patients. It took a lot of work to...
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Director
Epic’s support has been very good. We are fortunate that we have a very good team. They have...
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Manager
Epic has an offline mode called Remote Client because folks are traveling to people's homes. The way...
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Manager
Epic's technical services teams are great. We are very happy with the support.
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Manager
Having a full patient record through transitions of care and hand-offs, we have to take notice of...
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Manager
The way that our model with hospice works, it would be difficult for us to say yes to another system...
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Manager
The biggest things we are struggling with are the reporting and being able to collect data...
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Manager
It is not that Epic is not very supportive; it is just that the support is often a little bit behind...
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VP/Other Executive
I probably haven't had any issues with COVID-19. However, I have to come up with things that need to...
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VP/Other Executive
Some time has passed since we went live, but we are still working through the kinks. I would...
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VP/Other Executive
The implementation was very disorganized, and I felt like there were personnel who were appointed to...
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VP/Other Executive
I am still a new user, but by the time we know the program and really have a handle on it, I bet the...
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VP/Other Executive
In terms of Epic's ongoing support, the problem I have run into from the very beginning is that the...
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VP/Other Executive
I would say the service is moderately proactive. Epic has a great program. It is better than most of...
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Manager
Everything has a little room for improvement, but this product does pretty well overall. We like to...
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Manager
Overall, the mechanics of this product and certain things in the section for medication entry could...
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Manager
So far, I haven't had a problem with the technology that Epic delivers. The Epic people have been...
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Manager
With billing, we find things after the fact, so Epic's system is more retroactive. That may be due...
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Manager
I haven't had to be in contact with Epic's high-level people. I mostly just work with our technical...
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Manager
If someone were to ask me about this product, I would tell them that the product is thorough and...
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