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Dorothy (Home Health)
Subject Expert
Paul Hess
Research Director
Subject Expert
Paul Hess
Research Director
Best in KLAS Category
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Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Score Breakdown (1 Year) Filtered view:
Culture
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Limited Data
Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Proactive service (1-9)
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Loyalty
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Part of long-term plans (Yes|No)
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Would you buy again (Yes|No)
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Likely to recommend (1-9)
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Overall satisfaction (1-9)
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Forecasted overall satisfaction (1-9)
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Operations
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Quality of implementation (1-9)
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Quality of training (1-9)
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Ease of use (1-9)
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Product
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Supports integration goals (1-9)
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Overall product quality (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Relationship
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Quality of support (1-9)
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Vendor executive involvement (1-9)
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Value
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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Facility Type
Standalone Facilities
Multi-site Facilities
5%
95%
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (70) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Director
Loyalty, Relationship, Product
Epic is working on things, but the Dorothy space is completely...
VP/Other Executive
Loyalty, Relationship, Product
It is very hard to integrate with Epic; they don't want to share their...
VP/Other Executive
Relationship
Talking to Epic about development is like nailing down Jell-O. I want...
VP/Other Executive
Operations
The initial training from Epic was awful. But the ongoing training is...
Analyst/Coordinator
Loyalty, Product
The design of Dorothy is very similar to Epic’s Comfort solution, so...
Manager
Operations
We have outsourced our financial people. Even though we have a...
Manager
Product
The integration between Dorothy and the hospital has been good, and...
Manager
Relationship
I have our previous system to compare Epic’s support to. Our previous...
Manager
Loyalty, Relationship, Product
We have had a lot of difficulty with Rover. That is the mobile app. It...
Director
Operations
Epic's system has a lot of available information if we can figure out...