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EpicCare Ambulatory EMR
Filtered view: (11-75 Physicians)

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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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COO

The way Epic structured the training didn't meet our needs. The training was rushed. Epic proposed...

Oct 2021
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COO

Epic needs to continue to expand and enhance the ability for the patient to easily access their...

Oct 2021
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COO

We had a quick launch. Our team was not nearly as prepared to support the system as we should have...

Oct 2021
||
(0)
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COO

Epic is always saying that our productivity will be back up. We need to be accountable for some of...

Oct 2021
||
(0)
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Manager

I like Epic's system, but the reporting is horrible. The filters don’t work very well when we are...

Jul 2021
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Manager

A lot of my clinicians have trouble charting with this solution. There are a lot of click points....

Jul 2021
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Manager

Our issues are deeper than just the basic functionality because we merged another vendor's software...

Jul 2021
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Manager

Epic is a little above average with proactivity. Their executive involvement is good because I am...

Jul 2021
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Manager

Epic has a lot of fresh ideas to improve the product. So their development team is definitely...

Jul 2021
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Manager

There were a lot of challenges with the implementation. I spent many hours with IT just trying to...

Jul 2021
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Manager

I would give Epic the highest rating for their integration because I know the capabilities of Epic's...

Jul 2021
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(0)
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Manager

It takes too long to get things fixed with Epic’s support. Their support team is underwhelming, and...

Jul 2021
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(0)
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Manager

With our old vendor, it was easy to modify protocols and things of that nature within the EMR. If we...

Jul 2021
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Director

Epic supports us very well through implementation, and their ongoing support is also great. They...

Jun 2021
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Director

What Epic gives us educationally is good. The training they provide is solid. It is never going to...

Jun 2021
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(0)
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Manager

The most important thing to us is the functionality and that we are able to use the product to...

Jun 2021
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Manager

For the most part, Epic did not nickel-and-dime us, but when we buy Epic and go through their...

Jun 2021
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Director

Epic has done some early work looking at problem lists of medications, relevant lab results, and...

May 2021
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(0)
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Director

Overall, the functionality and usefulness of the Epic system are head and shoulders above any other...

May 2021
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(0)
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Director

Because there is so much individual variation in the way the Epic system is implemented, it can be...

May 2021
||
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Director

I have stumbled across some tools on my own that would be helpful to use. It would have been nice...

May 2021
||
(0)
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CIO

The system is fine, but the cost is a burden. We could probably work with another good EMR for half...

May 2021
||
(0)
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CIO

Epic offers first-class support. They are never hiding under desks; they are always looking for...

May 2021
||
(0)
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CIO

Revenue cycle pieces are missing. We are not fully understood by Epic. We have dealt with a huge...

May 2021
||
(0)
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CIO

Implementation costs are high. This last year, there has been a lack of resources but quality...

May 2021
||
(0)
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Director

The virtual training was hugely beneficial and very effective. The classes were very good. I would...

May 2021
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(0)
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CIO

Epic's system isn't built for the ambulatory side; their system is hospital based. Not many...

May 2021
||
(0)
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Analyst/Coordinator

EpicCare Ambulatory EMR is the best product out there. However, customers should make sure they use...

May 2021
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(0)
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CMIO

EMRs don't talk to each other, but that isn't Epic's fault. Within our organization, EpicCare...

Apr 2021
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(0)
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VP/Other Executive

With the ease of use, there are some requirements, and the vendor could improve the medication...

Jan 2021
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(0)
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VP/Other Executive

We implemented Epic's system so early that we had the old model. We couldn't take on a lot of the...

Jan 2021
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(0)
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Physician

Epic keeps their promises. They release frequent updates. When there is a major update, Epic...

Jan 2021
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(0)
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Physician

If I had the power to make the decision, I would not buy the EMR. It isn't very user friendly. The...

Jan 2021
||
(0)
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