EpicCare Inpatient EHR/Resolute Hospital Billing Commentary

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We are taking a close look at our technology spend. Historically, Epic has been near the bottom of...

We had to build all the training for Epic, but the tool isn't that complicated.

I have always been very happy with Epic's pricing because it was straightforward, capitalized, and...

I am really concerned about where Epic is headed with their pricing strategy. The move toward...

One of the positives of EpicCare Inpatient EHR is that we can do so much. Every day, Epic is...

Epic's system is expensive, and I don't think it's worth that much, but what we can do with it rates...

Epic’s gold standard is driving nurses to utilize the Rover app on the iPhone or whatever device...

Epic has been responsive to us on certain things and has given us best practices.

We are getting better now with Epic. We have a leader with such vast experience and knowledge, so...

There's always a challenge with Epic. I don't think there will ever not be because Epic has new...

The positive of Epic is the integration. We were able to give an outside entity some training and...

I personally would not have bought Epic. I wanted a different system. But at this point, we would...

I think Epic is the gold standard for innovation. They're very innovative for sure. They have their...

The solution is really easy to navigate within the multiple interfaces. Epic has the ability to...

I would like to see something that Epic is currently developing where they have the ability to...

The return that we get with Epic is definitely better than the garbage we had before.

In the past, Epic required all the training to be on-site. After COVID, Epic transitioned to some...

When we went live with Epic, they created specific workflows to match their historic process. We are...

We continue to see foundation issues in Epic that do not have a solution. We keep recording and...

We don't speak directly with Epic. We have our own IT department that resolves the issue. When I...

I don't see myself liking Epic anytime soon because they haven't changed in many years. I've been...

I would not choose to buy Epic's system if I had the choice. It's very complicated and unpolished....

There was no training for Epic. They just gave me my sign-in and password and told me to do the...

There are a lot of things in denials that need to get fixed in Epic, and they need to have some...

I would tell someone looking at Resolute Hospital Billing that switching will eventually pay off;...

Epic has a whole Epic University website where we have to sign up for classes. We take their class,...

Epic has taken out a lot of the guesswork for people who say they don't know what reporting they...

Using Resolute Hospital Billing, people will struggle in the first couple of years because they will...

I'm really excited about what Epic is going to do with AI applications in the revenue cycle. We have...

We would be silly to go with something other than Epic. We wholeheartedly recommended Epic to a...

Epic is expensive. The AI pricing model has changed as they are learning, but they have been very...

Epic seems to be slow on the development of the revenue cycle but really quick on the development of...

In the beginning, I was not a big Epic fan. I have become a convert. We were a very longtime user of...

The reporting in Resolute Hospital Billing is getting better. Epic seems to be pushing integration...

I love Epic because we know their technical support people, and they know us. If we've gotten that...

Epic shows stuff they are going to do, and then the market changes, and those good ideas get moved...

Epic is doing a good job of handling things. But there's some miscommunication happening between...

The biggest strength of Resolute Hospital Billing is the ability to have everything in one spot....

Epic seems to be trying to really get AI initiated. That's good, but there are also some weaknesses...

Epic has an immersion program tied to their Honor Roll program to have a number of immersion visits...

When it comes to Epic’s support, there's a good escalation pathway where things are handled locally,...

Our Epic upgrades have gone well and pretty much without a hitch. Overall, it’s been very satisfying....

When looking at academic enterprise solutions that are all on one platform, Epic has just become the...

We've been live on Epic for a long time. When we went live, it was all anybody thought about all the...

My feedback for people thinking about going to Epic is that it's been so long that I don't have...

EpicCare Inpatient EHR offers most of what we need. Whether we have the internal bandwidth to...

I want Epic's executive team to know that we're trying to do more with less all the time. I see...

I'm really excited about the newer AI tools and the ambient voice tools. We haven't been able to...

Epic has made a lot of great improvements over the last couple of years to their clinical decision...

I've used Epic for a long time now. I lead system projects around Epic workflow improvement and that...

Epic's staff turns over too much. They tend to hire people out of college, and after a few years,...

We want to get an enterprise agreement with Epic so that we're not always having to buy something...

Epic's training is very good, except they now mandate that everyone go to Verona to get certified...

Epic is innovating so rapidly that it's very hard to keep up. It's a good problem to have. We're...

Epic's implementation and upgrades have gotten a bit more complex lately, making them more...

I don't always see invoices for the solution. I know the solution is very expensive, but I still...

We've looked at doing some of the patient financial experience pieces with Epic, and they are quick...

Epic is not exactly where I'd like them to be when it comes to support, but they're still pretty...

Epic continues to iterate on its billing applications. They're always making improvements and trying...

Epic needs to increase the frequency of their immersion visits because those are very helpful. When...

We made an agreement during the implementation of EpicCare Inpatient EHR that we would stick to Epic...

We can develop workflow efficiencies within the revenue cycle using Resolute Hospital Billing. We...

Epic is spending a lot more time on outpatient functionality than inpatient, especially these days...

It's easy to submit support tickets with Epic, and they're generally responsive when the tickets are...

My complaint is that Epic isn't as proactive as they could be. That's been my complaint year after...

It is my understanding that a common feeling in the industry about Epic is that their training is...

Resolute Hospital Billing is wonderful, and I use it every day. I have met with Epic's TS people and...

Epic is really trying to move fast and furious with AI. One of our projects that we are trying to...

I give Epic top marks for support because we've got our assigned BFF. We've got our assigned...

I can't imagine anyone going away from EpicCare Inpatient EHR. We have an Epic-first mentality....

Epic is moving fast in the ambient listening space, but they are lagging on CDI efforts to make sure...

Overall, the support for EpicCare Inpatient EHR has been phenomenal. The system has helped improve...

Something I’m excited about that is on Epic’s road map is ambient listening that can be used by...

I would tell Epic to keep focusing on pushing hard on the open platform approach that they're...

We have a real partnership with Epic. We do our own testing of the Epic products as they come...

Something we're encountering is that the more we get into agentic stuff, the easier we think it is....

With other Epic sites, I wonder whether Epic's insights tool is the first summarization tool they've...

I can only think of one vendor in my career that is superior to Epic in terms of support. Epic gives...

Epic’s development path has been speeding up recently, so we've been seeing more releases or more...

We're committed to Epic as a vendor, and EpicCare Inpatient EHR is foundational to that. It's the...

Epic is excellent and very knowledgeable. They give us a technical support representative for the...

The revenue tracking in Resolute Hospital Billing is probably the biggest benefit for identifying...

We do updates to Resolute Hospital Billing, and they are rolled out so fast that they are not very...

One area I am dealing with right now is outside vendors connecting to Resolute Hospital Billing....

Epic’s training program doesn’t incorporate change management and workflow changes, and it just has...

We're doing pretty well with Resolute Hospital Billing, but we're very much focused on optimization....

When I look at the documentation time with Epic compared to the days when we were retrieving the...

Epic has the best product I’ve seen, and their support is incredible, along with their ongoing...

Epic is incredible, including their certification, training, and user groups. They have ongoing...

Epic actually pushes us and helps us create goals. With their new features, they're ahead of us in...

We like to look at AI in the sense of crawling, walking, and then running. We started out with our...

When we have an Epic team member join, we have two options. They can take the virtual training, or...

Epic is really showing up to try to help us solve some of our challenges in healthcare. Epic will...

We are moving our Epic system from on premises to a cloud-based solution hosted by Epic. Through the...

Epic does a good job of giving tip sheets when they roll out new updates or workflows that our IT...

Resolute Hospital Billing is easy to use. We can easily find and get data, and we can manage the...

Our Epic technical support person looks at our issues, and then we have to open a ticket if the...

We had a change in one of our technical support people with Epic, and the new person is ramping up a...

I don’t know that I have specific asks for Epic beyond continuing to develop what they already have...

Things are going pretty well with EpicCare Inpatient EHR. We're deploying some of the AI modules,...

Our internal team handles most of the training for EpicCare Inpatient EHR. They offer support, and...

I was a little surprised about the number of work queues that needed to have some form of...

Two areas that have introduced significant complexity into our operations are in Epic's Beaker and...

Epic is expensive, but I would recommend them to comparable health systems. It's been astounding to...

The biggest challenge I foresee in our next go-live is patient access. We have been very proactive...

Moving from our previous vendor’s acute care, order-entry, and diagnostics system has probably been...

Our Epic go-live went as expected. There's no such thing as a perfect go-live at this scale. But on...

Epic is very good at checking the box of responding to any escalations of issues. Where they fail is...

Epic is very available; that is not an issue for us. We have a regulatory requirement under CMS that...

EpicCare Inpatient EHR itself is very capable. The tool can do anything we want. Epic is ahead of...

Change management is atrocious with Epic. We had great change management workflows and processes...

Epic's training leaves out critical elements of how to use the system, and they overemphasize...

I would say the charges are not fair, and it is not about whether the products are worth it, because...

I would recommend Resolute Hospital Billing highly. The system is robust, and Epic’s response times...

The oncology stuff with Epic is really problematic. There are some notable deficiencies.

I think Epic is excellent. Some organizations think that a partnership with a vendor is about...

I have a very high opinion of Epic, and my approach to working with Epic has always been to keep the...

Probably the biggest issue we have is around digital literacy, understanding the data analytics...

With Epic, we always get six months’ warning before we cross our true-up. Maybe I would prefer that...

The main complaints regarding EpicCare Inpatient EHR on the inpatient side relate to communications,...

I had Epic come in and do an overall review of their fee schedule for our leaders, because everyone...

I think our inpatient process flow with EpicCare Inpatient EHR, excluding one area where we still...

Epic's training is awful. That is a huge criticism of Epic. Every organization is different, so when...

We have a couple of go-to people at Epic who support our account, and they are what they call our...

Epic has been amazing because now we have a shared EHR for our entire system, and we did not have...

The support from Epic is amazing, and the training is strong.

We have not run into a lot of problems with EpicCare Inpatient EHR yet. Epic's innovation is ongoing...

We went with Epic because we merged with different health systems. We wanted to have a common EHR,...

With Epic, there are a lot of things that the system can do that I don't even think we have fully operationalized....

We rely on our internal team now versus the company themselves. But Epic was very supportive when we...

Epic is so valuable in so many ways. Epic is really on the cutting edge of healthcare. We used to...

Epic works hard to resolve one-off issues that come up specific to our organization, and they are...

We are very happy with Epic. They are obviously a big player across healthcare nationally. EpicCare...

Epic has great support. It is obvious they are listening to their customers, looking at the market...

There was a misconception because we thought that the solution was going to be very customizable....

Epic's training is a little difficult because Epic doesn't directly provide training. Epic provides...

I was always under the assumption that Epic's solution was an all-in-one package, but I have come to...

Epic’s vision is appropriate and headed where it needs to be, but they aren't moving fast enough. It...

We like the integration of EpicCare Inpatient EHR. We can see inpatient and outpatient records for...

I have never seen such a clumsy billing interface. It is a pop-up window, and I can’t see anything...

Epic is going so slowly with their AI innovation. I know they have a big ship to turn, but we can...

Epic has good Technical Coordinators, and they work very closely with our team.

Epic is moving toward more online training, and it is good, but it is not as robust as the on-site...

The inpatient to ambulatory experience is pretty similar and has gotten more similar as time has...

Epic's solutions are by far and away the best choice for larger organizations. For community...

Epic could improve by redesigning their whole EHR system. It has been the same system for the last...

There is more innovation coming from smaller companies, such as AI-directed companies that use APIs....

The data in Resolute Hospital Billing is helpful, but it could be better. I would like more...

Epic is really trying to keep their monopoly. Epic's solutions are the best on the market. Resolute...

Epic doesn't make recommendations, but I feel like they should know our system better and understand...

I know what Resolute Hospital Billing’s capabilities are. Our ability to implement the system is the...

Epic has been a great partner for us overall. We are an Epic-first organization. So if Epic is...

Epic hires so many young people, and they have turnover with their staff.

We have annual meetings with Epic where we meet with people and talk about what is coming.

Epic does not have an affordable module for ambulatory surgery centers. They are failing in that...

The current training that Epic provides is only on the foundation. They don't do anything custom for...

My biggest recommendation for Epic would be to have more customization, especially around denials....

I like that with Epic's solutions, we are able to pull our own reports. We don't have to rely on IT...

For research, we sometimes get painted into a corner. We are sort of locked out of a couple of...

I like the fact that EpicCare Inpatient EHR has an entire area of the system that is geared for...

Epic seems to be constantly innovating. I’m glad the other part of our organization is going to move...

The biggest benefit of EpicCare Inpatient EHR is that it is very intuitive. I like the fact that if...

I love Judy's presentations and the Epic UGM, but it takes a long time for Epic to really execute...

Epic is behind in helping us fully adopt their platforms because they just don't have proxy...

We have a long-term history of a good partnership with Epic. Epic tends to be pretty motivated to...

My opinion on money’s worth with Epic is colored by the campus and the incredible amount of money...

Coding is just so complex. Some of Epic’s technology is a bit behind the industry standard. With the...

What has worked best with Epic's training is the written documentation, their tip sheets, and their...

We are pretty satisfied with Epic. However, sometimes issues can take a long time to solve. It feels...

I meet with our BFFs regularly, and I meet with the physician liaison at Epic periodically. We...

It is hard for me to separate out Epic's training program and our internal training program. I think...

The only area where I have any significant criticisms for Epic is around their recent AI...

Epic's costs are probably too high, but the vendor is transparent. Epic has improved their...

We have seen improvements to the system's ease of use. In the time that we have been on Epic's...

The vendor needs to come out with certain things more quickly. Epic is teasing a lot of good things,...

Epic has actually been introducing lower costs with some things. That is great. I think Epic is...

I want Epic to keep working on their digital front door. We want to do everything we can to make...

There needs to be more interoperability with EpicCare Inpatient EHR. Interoperability is very...

There may be a little more maturity in EpicCare Inpatient EHR than there is in other solutions...

EpicCare Inpatient EHR has a lot of functionality and flexibility in how tasks can be completed. The...

Epic's focus on AI is allowing us to find ways to make our team members more efficient and our...

I would like Epic to stop investing in AI where it currently is and focus on investing in it where...

From an EHR and Epic applications perspective, there is not much to improve functionally, but there...

Epic needs to either fully own training or step away from it entirely. Their current approach...

I would like to see more advanced logic built in behind the scenes with Epic, like the ability to...

Epic has started using AI technology across parts of the Epic platform. From my perspective, more...

We do internal training for Resolute Hospital Billing, and that training is really good. We...

Epic provides good support. However, the Epic support people that we work with don't seem advanced...

Epic is always developing new things. However, we are really dependent on their rollout of product...

If an organization is on Epic's platform, they pretty much have to use Resolute Hospital Billing....

Our organization has a history of not wanting to be told what to do, so anything different from that...

The people who took the Epic training seriously and actually personalized their configuration...

Epic’s build and turnaround of AI have been progressing at an unbelievable pace. We quickly...

I would buy EpicCare Inpatient EHR again, partly due to our satisfaction with the solution and...

Epic’s technical support system includes a dedicated technical support person for each application...

I have drunk the Epic Kool-Aid, largely because I have been in healthcare for a long time. I worked...

If I were implementing EpicCare Inpatient EHR again, I would place even more emphasis on the...

I like the user-friendly interface in Resolute Hospital Billing. It is customized to our...

Epic is very hands on. We have regular meetings with Epic's staff, and during implementations, we...

One improvement for Resolute Hospital Billing would be stronger claim prioritization and enhanced...

While Resolute Hospital Billing has work queues and work queue scores, there is nothing enforcing...

The biggest strengths of EpicCare Inpatient EHR are that it is certainly comprehensive and that it...

In my clinical role, I don't have any connections to Epic, but they were very responsive once I...

Epic’s biggest blind spot is that they feel that whatever a customer wants to do, if it can be done...

I have always been a believer that I ought to be able to personalize my EMR like I personalize my...

Overall, Epic performs well, with strong innovation and a proactive approach to changes in the CPT,...

Epic does a good job explaining upgrades and changes, though that information doesn’t always reach...

Generally, Epic has good road maps. It is just that they can't put timelines behind things and...

The vendor engaging with us allows us to maximize our use of the EHR. That is something that I feel...

In my mind, Epic is part of the category of vendors that wants to take a cut of our business versus...

Epic is a clinician-focused organization that happens to do some tech, and Cerner is a tech company...

While Epic has good support, it always feels like they are defending or covering themselves to a...

I don't think that Epic has ever focused on integrating with third-party applications. It seems that...

We have seen engagement from Epic. They respond, react, and give us the things that we ask for. The...

People like EpicCare Inpatient EHR, but I think that the system could be a lot more intuitive and...

I would strongly recommend Epic's system. Everyone that I know who has been on Cerner's system is...

I think that Epic is behind when it comes to everything that is new, modern, or emerging. The...

I would like EpicCare Inpatient EHR to cost less.

Epic came out with a whole new upgrade training process that deloads our team quite a bit. The cycle...

Epic has been incredibly supportive this year. They come out all the time to help us figure out how...

We almost never have safety events because of EpicCare Inpatient EHR. Epic does a great job there.

We are using an ambient AI scribing solution, and it would be nice if it were part of Epic’s...

If a vendor is in Epic Showroom, integration with that vendor is relatively straightforward. If they...

Epic is almost always ahead of us when it comes to their development road map. Some startups are a...

Epic's primary weaknesses are with A/R and financial reporting. Aging buckets are not industry...

We don’t want to miss anything that Epic is doing or planning to do, so we are actually taking their...

Epic is really good about adapting to organizational requirements. However, I have sensed at times...

The challenge with integrating third-party applications with Epic is truly understanding where Epic...

Epic’s training needs to be improved. We have an Epic BFF, but they are not committed to our...

If I were a poor user of someone’s services, they would have somebody call me and send me something....

We are getting nickel-and-dimed by Epic by using their Boost resources. They are more like...

Our level of engagement with Epic is very high. Epic is very good with their release notes and...

We continue to struggle with intuitive usability. The system works, but it is far from intuitive,...

We had little to no problems with load or performance. The system is fast, and we implemented it in...

Epic doesn't love third parties, but I can think of several examples where they have worked with us.

There is a huge list of third parties we are using. Epic has a solution in development, but it isn't...

We went with Epic on the inpatient side because, through acquisitions, we ended up having many...

The implementation could have been a lot better, but it wasn't egregious. There were a lot of...

This system is a huge investment, and I don't think we have realized the benefits just yet. There...

I love that we are able to work with Epic to develop a piece of the system specifically for our...

It would be great if we could get an ambient tool for the nursing department that is incorporated...

Epic has a strong business model, and they have started to listen more to their larger key clients,...

We have good representation in that we have a direct contact with Epic, but our support still feels...

We have made a couple of upgrades to Resolute Hospital Billing, and those always make me nervous...

I have entered several tickets for additional services that could be added or developed in Resolute...

For the most part, Resolute Hospital Billing is intuitive. The user functionality works well. Our...

One of the biggest advantages of working with a big company like Epic is that organizations will...

Epic did a really good job of accommodating what we needed during the implementation. It was...

When we went live on the cloud with EpicCare Inpatient EHR, it was pretty seamless and uneventful....

Epic is still the only really integrated EHR suite out there, and that is a blessing and a curse....

Epic is not listening to their customers as much as they should be. Epic has grown so much. They are...

Epic is very responsive. For example, we recently had an issue, and they had every technical...

Epic continues to tick me off. Unexpectedly, Epic is starting to nickel-and-dime on everything....

Epic’s upgrades are not well tested anymore. We end up with lots of things that didn't happen...

Epic has fewer experienced analysts, and I think they are stretched very thin. Epic tries to go very...

EpicCare Inpatient EHR works well within its own environment. It has tons of different modules, but...

Epic is always engaged. We have calls with them. They are always available if we have issues,...

We meet with Epic regularly and feel very comfortable asking them any questions that arise from...

Integration is easy for EpicCare Inpatient EHR. Epic reaches out to other organizations that may be...

The vendor has been looking into more efficiency tips for documentation and ways to save end users'...

We are currently using a specialized care management platform that integrates a little with EpicCare...

For the most part, Epic does a good job engaging with our organization and helping maximize the use...

There is some frustration with Epic’s monopolistic approach and the perception that they prefer to...

There are no major issues with EpicCare Inpatient EHR. It continues to meet organizational needs and...

Sometimes Epic throws in a lot of unneeded changes in their updates that cause unnecessary...

Epic has a lot of turnover of their analysts and BFFs. When a vendor is always turning over BFFs,...

EpicCare Inpatient EHR is much easier for the younger generation. They have no problem because they...

Most of our third-party integrations are more like diagnostics for radiology and imaging. We...

Nobody wants to be on the most current version of EpicCare Inpatient EHR because the most current...

Epic is starting to get a little bit better at this, but each application that we have within Epic...

During the pandemic, Epic allowed everyone to do online training. Post-pandemic, they decided that...

With EpicCare Inpatient EHR, we are having some issues in the OR space. We need to make sure that...

EpicCare Inpatient EHR can get complicated sometimes, but out of all the EHRs out there, EpicCare...

I wish Epic had a better process for controlled substance tracking. That is something that the vast...

We have regular meetings with Epic. They allow our users to vote on the upgrades, so I would say...

Epic's updates are frequent. The vendor has quarterly releases that they strongly encourage us to...

Once all of the kinks are worked out, EpicCare Inpatient EHR performs as expected. Epic's system is...

A lot of our frustration with Epic comes from how difficult it can be to get users the access that...

Each end user had a different level of technical comfort, but overall, the organization's...

The main functionalities we still rely on third-party applications for are our blood bank, OB and...

If an issue arises, Epic will often identify and address it before we even notice. When we do...

We are closely aligned with Epic. There are some small challenges, but those challenges are not...

EpicCare Inpatient EHR serves as a fully integrated single source of truth for patient care. It...

There is never a technical barrier to integrating with third parties. However, if a third-party...

I don't feel nickel-and-dimed by Epic. Occasionally, there will be a new license that we will need...

My doctors would say that Epic's system isn't always user friendly. I think some of the individual...

I feel like Epic has backed off a bit in terms of proactive support. That may just be the vendor's...

I have always been a fan of Epic. My likelihood to recommend them is very high. I don't think anyone...

I worry a bit about what Epic's road map is going to look like in the long term when they announce...

Epic was on hand with us during our implementation. We did online training wth Epic. That training...

I love the system's dashboards. I can dig into the things I see on the dashboard and get reports...

One of my pet peeves with Epic is when they change things with quarterly updates. I feel like users...

With Epic, we charge a lot for every little thing. It would be better if Epic could bundle some...

Provider scheduling is a functionality we use third parties for, but I feel like it should be part...

I think Epic is doing this, but when they make an improvement, it would be nice if it were more...

Epic does keep all their promises. They make it right if something doesn't work.

What we appreciate about EpicCare Inpatient EHR is the integration across the system. Epic has been...

EpicCare Inpatient EHR is very stable, and it is the gold standard, even if it is expensive. We...

EpicCare Inpatient EHR is a lot to learn and has a lot of stuff. It has made charting and stuff much...

I feel that the blood bank should be part of EpicCare Inpatient EHR. I wish ambient listening were...

Epic is really good at proactive service. Epic lets us know what is coming way ahead of time. As...

Epic’s build time and costs are ridiculous. Their additional fees are where I get frustrated. We buy...

The problem with EpicCare Inpatient EHR is that there is no standard workflow. There are four or...

I like the templates in EpicCare Inpatient EHR. I like the idea that there are various ways to do...

Epic really does not provide us with insights into training when we go live. We have to create our...

Epic really does a good job in customer engagement. We have a really good engine with their help...

Epic makes it very difficult to be innovative. If we are trying to be an alpha organization, like a...

The problem with Epic is that Epic will do everything except for the final thing we need. They will...

Epic’s salespeople are good, and the Epic support is good. Epic’s modules are good. Epic’s solution...

We brought in another firm to help us improve our revenue cycle. Epic could have done the work, but...