EpicCare Inpatient EHR/Resolute Hospital Billing Commentary
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Coray Tate
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User Commentary

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CIO

Culture, Value

Epic has very well-managed expectations and doesn't overpromise. Although the solution is expensive,...

Feb 2025
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Manager

Product, Value

We have made great strides since we implemented Epic's system. The software is at the center of all...

Feb 2025
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Manager

Operations, Product

We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...

Feb 2025
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Manager

Product

Sometimes I feel like I can't find certain screenings in EpicCare Inpatient EHR, but I think it is...

Feb 2025
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Manager

Operations, Product

EpicCare Inpatient EHR is the only EHR that I have worked with. The vast majority of our regional...

Feb 2025
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Director

Operations

The implementation of EpicCare Inpatient EHR went very well. The key thing is that we did a huge...

Feb 2025
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Director

Loyalty, Product

We now have EpicCare Inpatient EHR across our entire system. It was very fragmented before, and we...

Feb 2025
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Director

Loyalty, Product

There are still a few little things that Epic is working on to help us with some of our mobile...

Feb 2025
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Nurse

Relationship

Any electronic record will be impacted by decisions made at the individual organization when...

Feb 2025
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VP/Other Executive

Product

Epic is always on top of innovation. I like the product's ease of use. It has great functionality...

Feb 2025
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VP/Other Executive

Loyalty, Relationship, Product

Epic has a road map for integrating AI, and their partnership with Microsoft is really opening up a...

Feb 2025
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VP/Other Executive

Loyalty, Product

Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...

Jan 2025
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VP/Other Executive

Product

When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...

Jan 2025
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VP/Other Executive

Relationship, Product

Our state has issued an executive order related to certain intake questions. While there are fields...

Jan 2025
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VP/Other Executive

Operations, Product

I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...

Jan 2025
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VP/Other Executive

Relationship, Operations

EpicCare Inpatient EHR has a ton of great places where we can go to get information, so it is...

Jan 2025
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VP/Other Executive

Relationship, Product

There are good updates for EpicCare Inpatient EHR that are meeting our needs as Epic continues to...

Jan 2025
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VP/Other Executive

Loyalty, Product

Epic is improving some their modules that haven't been very good in the past. One of those is...

Jan 2025
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VP/Other Executive

Product

We need some improvements in EpicCare Inpatient EHR. We still use external systems to really analyze...

Jan 2025
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CIO

Culture, Value

Epic charges for every little thing. I would like to see the price per hour come down. It would be...

Jan 2025
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CIO

Relationship, Operations

Epic executives are very involved in the rollout. Our BFF and our technical services coordinator are...

Jan 2025
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CIO

Operations, Product

EpicCare Inpatient EHR is just so big. There is so much to learn, so we can't possibly go to all the...

Jan 2025
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CIO

Culture, Relationship

Organizations need to partner with the vendor and push for what they want. If organizations are part...

Jan 2025
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Manager

Operations, Product

We have used other EMRs, and I think that the way that EpicCare Inpatient EMR is set up requires a...

Jan 2025
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Manager

Operations, Product

I would like better integration of the different how-to instructions within the solution itself so...

Jan 2025
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Manager

Value

EpicCare Inpatient EHR really is a great product, but I think that Epic thinks that it is the most...

Jan 2025
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Manager

Operations, Product

We are probably behind in upgrades because nobody wants to be on the most current version because...

Jan 2025
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Manager

Value

Epic charges for everything they possibly can. There are overcharges that I don't appreciate. During...

Jan 2025
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Manager

Product

The last upgrade that we did was good. I like EpicCare Inpatient EHR, and the integration of the...

Jan 2025
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Manager

Value

Epic is charging for every little thing. That is my understanding. I'm not on the billing side. I'm...

Jan 2025
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Manager

Product

Ease of use depends on a lot of stuff, but in general, EpicCare Inpatient EHR is pretty easy and...

Jan 2025
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Manager

Relationship

The support for Epic's system is layered in tiers. End users don't have direct access to the Epic...

Jan 2025
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Manager

Culture, Loyalty, Relationship

Epic keeps promises when they say they are going to release things. They are instilling a lot of AI...

Jan 2025
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Manager

Operations

Within our health system, everything is on a budget. We have internal subject matter experts who...

Jan 2025
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CIO

Operations, Product

Epic's upgrades are like well-oiled machines. We also have Epic's foundation system. We don't have a...

Jan 2025
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CIO

Relationship

Epic is open, honest, and transparent about how the product will work. Epic is also really good at...

Jan 2025
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CIO

Operations, Product

The system's ease of use can be a double-edged sword. It is difficult for us to keep up with...

Jan 2025
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CIO

Value

In terms of technology costs, Epic doesn't necessarily think about the little people. They tend to...

Jan 2025
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CIO

Value

One area of opportunity with Epic is for them to continue to process throughout the AI space. There...

Jan 2025
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CIO

Relationship, Product

In 2025, I think Epic needs to focus on 50/50 relationships and feature functionalities to maximize...

Jan 2025
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CIO

Relationship, Value

The system is very expensive, but its uptime is where it needs to be. The vendor's responsiveness...

Jan 2025
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CIO

Relationship, Operations

In terms of Epic's implementation team, we have had some really, really great people and some...

Jan 2025
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CIO

Relationship, Value

The communication that Epic provides is unparalleled, so we are actually a little spoiled. Epic sets...

Jan 2025
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CIO

Product

Our users are very happy with the system's uptime. They are so happy that we are talking about maybe...

Jan 2025
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CIO

Relationship, Value

I would absolutely buy Epic's system again. I am familiar with Cerner's systems, and I am an Epic...

Jan 2025
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Director

Operations, Product

Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...

Jan 2025
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Director

Product

Resolute Hospital Billing is a good product. It works differently than Resolute Professional...

Jan 2025
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Director

Product

Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...

Jan 2025
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Director

Relationship, Operations

If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...

Jan 2025
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VP/Other Executive

Relationship

The good news is that Epic is really engaged, but that is also the bad news. They really advocate...

Jan 2025
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VP/Other Executive

Loyalty, Product

Epic could improve the QA process for their code. They have taken a lot of heat over the last year....

Jan 2025
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VP/Other Executive

Relationship

A strength of EpicCare Inpatient EHR is that it is very comprehensive. Epic has multiple modules...

Jan 2025
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CIO

Loyalty, Product

Our definition and a vendor's definition of a reasonable time frame are always a little different. I...

Jan 2025
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CIO

Culture, Value

Epic absolutely does avoid charging for every little thing. We don't get charges per ticket or for...

Jan 2025
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CIO

Loyalty

We only take upgrades of EpicCare Inpatient EHR every so often. We are part of a health system. The...

Jan 2025
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CMIO

Loyalty, Product

We would like to see more integration with EpicCare Inpatient EHR because there are labs, imaging...

Jan 2025
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CMIO

Operations, Product

Epic revamped the results review screens and activity of EpicCare Inpatient EHR with Hyperdrive. It...

Jan 2025
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CTO

Relationship

I don't agree with everything Epic does because they are a little too parental sometimes, but they...

Jan 2025
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CTO

Value

Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...

Jan 2025
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CTO

Value

As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...

Jan 2025
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CTO

Relationship, Product

Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...

Jan 2025
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CTO

Loyalty, Product

Our clinical satisfaction scores are getting better, but that is predicated on education and the...

Jan 2025
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CTO

Loyalty, Relationship

Until I actually started working for an organization that was an Epic customer, I didn't understand...

Jan 2025
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CTO

Loyalty, Relationship, Product

Epic continues to advance the ball. They are right up there with their use of AI, and their...

Jan 2025
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CMO

Relationship

When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...

Jan 2025
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CMO

Relationship, Product

For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...

Jan 2025
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CMO

Operations

With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...

Jan 2025
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Manager

Product

We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...

Jan 2025
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Manager

Relationship, Product

We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...

Jan 2025
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Manager

Loyalty, Operations

We chose to go with Epic's system because our organization had other Epic systems already. But all...

Jan 2025
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Director

Product

Certain modules of EpicCare Inpatient EHR are easier to use than others. The modules that are...

Jan 2025
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Director

Product, Value

On the billing side of EpicCare Inpatient EHR, there is enough customization that we could make a...

Jan 2025
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Director

Product

The automation side of EpicCare Inpatient EHR is not where it could be. Epic has dabbled in...

Jan 2025
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Director

Value

Epic does not avoid charging for every little thing. They release all this new functionality, but...

Jan 2025
||
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CIO

Relationship, Product

What sets Epic apart as our leading health system in a certain area is that Epic sets expectations...

Jan 2025
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VP/Other Executive

Product

Our current version needs major upgrades to meet our reporting and abstraction needs.

Jan 2025
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Analyst/Coordinator

Operations, Product

Usability could help bridge the gap in EpicCare Inpatient EHR's performance. I just feel like the...

Jan 2025
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Analyst/Coordinator

Relationship, Operations, Product

I have never had issues with Epic's email communication or the pop-ups within the application about...

Jan 2025
||
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CFO

Value

Epic has some deals that are all in that would let us get everything, but our deal is not structured...

Jan 2025
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CFO

Product

We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...

Jan 2025
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CFO

Operations, Product

Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...

Jan 2025
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CFO

Relationship, Product

Epic is usually three or four years behind the market. When they see new technology on the market,...

Jan 2025
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CFO

Loyalty, Relationship

We have spoken with some of Epic’s senior people about the future, where things are going, and what...

Jan 2025
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CMIO

Relationship

Epic has a lot of self-service options for customer support; we can log onto a portal and get what...

Jan 2025
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CMIO

Relationship

I really like Epic, but I can’t say that everything they promise is delivered in the timeline they...

Jan 2025
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Manager

Product

My nurses have had no problems with using EpicCare Inpatient EHR, and we haven't had any issues with...

Dec 2024
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Manager

Operations

We had somebody here from Epic for a couple of days for training, and we haven’t had anybody here...

Dec 2024
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Manager

Product

Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...

Dec 2024
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Manager

Product

Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...

Dec 2024
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Manager

Relationship

What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...

Dec 2024
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Manager

Value

Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...

Dec 2024
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VP/Other Executive

Relationship

Epic has been doing really well with development and meeting our needs. The support that we are...

Dec 2024
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VP/Other Executive

Relationship, Product

We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...

Dec 2024
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VP/Other Executive

Relationship

We had to request that our Epic BFF change because the relationship got a little too comfortable. I...

Dec 2024
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CTO

Relationship, Product

Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...

Nov 2024
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CTO

Relationship

I don't think that we have had any issues with support. Someone always picks up the phone, and it is...

Nov 2024
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CTO

Relationship

We don’t actually hear from Epic executives very much, but we have our BFF. Epic delivered what they...

Nov 2024
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CTO

Culture, Value

Every time I turn around now, I get a new bill from Epic or a new change in the bill that the vendor...

Nov 2024
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CTO

Operations, Product

We have never had to call Epic out on performance issues for their EHR. Implementations and upgrades...

Nov 2024
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Manager

Operations

Epic does some great training, and they are constantly evolving with their products.

Nov 2024
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CIO

Product

The level of integration and added functionality in EpicCare Inpatient EHR is above and beyond other...

Nov 2024
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CIO

Relationship, Product

Epic is by far the best available at this time.

Nov 2024
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(0)
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Director

Value

What is keeping EpicCare Inpatient EHR at our organization is the high level of standards within the...

Oct 2024
||
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VP/Other Executive

Product, Value

Resolute Hospital Billing is a good product; it is easy and works well. It has very good work queues...

Oct 2024
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VP/Other Executive

Loyalty, Relationship, Product

One thing that is on Epic's road map is AI. I went to their user group, so they do have a lot of...

Oct 2024
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VP/Other Executive

Relationship

Epic is very easy to work with. If we have a question or a problem, I have people at my disposal...

Oct 2024
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CMIO

Product

There are other health systems in town, and they use Epic systems, so the integration is very...

Oct 2024
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CMIO

Value

The product costs a lot of money, but I haven't really heard anybody at any level suggest that it is...

Oct 2024
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CMIO

Relationship

I appreciate that Epic is very open to sending people out to observe. They are always willing to...

Oct 2024
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CMIO

Product

There is a lot of ambient documentation stuff that is going on right now. Epic is partnering with...

Oct 2024
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CMIO

Operations

Epic doesn't really do any training for end users. They train us, and then we train the end users....

Oct 2024
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Director

Relationship

At times, Epic has grown a lot, and sometimes they have a process of suggesting enhancements, and we...

Oct 2024
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Director

Loyalty, Relationship

We are not looking to switch from Epic at this point. That would be a ginormous project. I want to...

Oct 2024
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Director

Value

Epic has started to trend in the wrong direction with charges. It is always funny because I know...

Oct 2024
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Director

Culture, Value

In general, Epic doesn’t really nickel-and-dime us. We pay an overall cost, and we get what we get....

Oct 2024
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Director

Loyalty, Product

At Epic’s user group meeting, they were really pushing AI stuff. That stuff is coming fast and all...

Oct 2024
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Director

Operations, Product

There is always something Epic can improve on with the functionality meeting our needs, but for what...

Oct 2024
||
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Director

Operations, Product

With all the functionality that is getting rolled out, Epic needs to make sure that it is not too...

Oct 2024
||
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Director

Loyalty, Product

Epic is pushing interoperability more than we expected. I see where they are trying to go and where...

Oct 2024
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Director

Relationship

Epic will escalate things if they need to and if we need to get developers or their management team...

Oct 2024
||
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Director

Relationship, Operations

Epic has two user group meetings each year. The one in the spring is more for our IT build people,...

Oct 2024
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Director

Loyalty, Product

When a patient logs in to the patient portal and sends their provider a question, currently that...

Oct 2024
||
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Director

Loyalty, Relationship, Product

EpicCare Inpatient EHR does need some improvements. Epic is working on some stuff, but they need to...

Oct 2024
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Director

Relationship

Epic is usually pretty engaged when we need something.

Oct 2024
||
(0)
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Director

Operations

The implementation of EpicCare Inpatient EHR went very smoothly, and the training was great. Epic...

Oct 2024
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CFO

Value

Epic is expensive as heck, but I’m hoping that we will see more value from Epic with time. I have...

Oct 2024
||
(0)
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CFO

Operations

Our implementation of Resolute Hospital Billing played out well, particularly given the extent of...

Oct 2024
||
(0)
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CFO

Operations, Product

We had issues with workflow changes when we implemented Resolute Hospital Billing. We had accounts...

Oct 2024
||
(0)
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VP/Other Executive

Relationship, Product

Resolute Hospital Billing is great, but I am always asking about this and that and updates. If our...

Oct 2024
||
(0)
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VP/Other Executive

Product

I love the ease of use of Resolute Hospital Billing. Epic in general has a user web that if we are...

Oct 2024
||
(0)
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VP/Other Executive

Product

With Resolute Hospital Billing, I would like to improve on the Medicare billing date of service...

Oct 2024
||
(0)
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VP/Other Executive

Culture, Value

Epic has more of a package. I don't think that they charge for every little thing. I haven't heard...

Oct 2024
||
(0)
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Manager

Loyalty, Product

The nice thing about the product is how interconnected everything is. In terms of patient...

Oct 2024
||
(0)
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Manager

Relationship, Product

In terms of the product's ease of use, some people struggle to find things because a lot of...

Oct 2024
||
(0)
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Manager

Relationship, Operations

Epic has their implementations down to a science. Also, Epic's support people are very responsive...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

We have been through other EMRs before, but EpicCare Inpatient EHR seems to be the most robust and...

Oct 2024
||
(0)
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Analyst/Coordinator

Value

When charges are necessary, Epic does a good job of communicating clearly.

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

Epic does a good job of implementing. They give us a foundation to start with, and then we can...

Oct 2024
||
(0)
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Analyst/Coordinator

Operations

Maybe additional training for EpicCare Inpatient EHR could be helpful. Also, there are additional...

Oct 2024
||
(0)
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Analyst/Coordinator

Relationship

We work with someone from Epic who is pretty amazing and does a great job. This individual could get...

Oct 2024
||
(0)
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Analyst/Coordinator

Product, Value

Epic has great reporting methods, so as we make changes, we can go into something called SlicerDicer...

Oct 2024
||
(0)
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Manager

Relationship, Product

Epic has everything we need. They offer solutions that we can utilize together instead of having to...

Oct 2024
||
(0)
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Manager

Relationship, Product

Epic is continuously improving their system. They do everything in-house, and that means we do not...

Oct 2024
||
(0)
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Director

Operations

Epic doesn't do a ton of ongoing training. Obviously, they allow training for new versions, but not...

Oct 2024
||
(0)
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Director

Culture

In EpicCare Inpatient EHR, each module has its own license, and we have to purchase the licenses....

Oct 2024
||
(0)
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Director

Relationship, Product

Epic's support is good. EpicCare Inpatient EHR is meeting the needs that we currently have. It has...

Oct 2024
||
(0)
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Analyst/Coordinator

Product

The system takes some getting used to when coming from another hospital. Fortunately, it had been...

Oct 2024
||
(0)
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Nurse

Product

The product is the Cadillac of software systems. Epic's programmers are steps ahead on what is...

Oct 2024
||
(0)
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Nurse

Relationship, Operations

Epic has weLearning tools that we can go to and access at any given moment. Epic brings in...

Oct 2024
||
(0)
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CMIO

Product

Some of the workflows in this solution are just super clunky. For example, transferring patients...

Sep 2024
||
(0)
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CMIO

Product

Epic should have the ability to provide really good analytic tools, and we are really struggling to...

Sep 2024
||
(0)
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CMIO

Loyalty, Relationship, Product

Epic is really working hard to bring new technology relative to the feedback that they are hearing....

Sep 2024
||
(0)
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CMIO

Relationship, Product

Epic is great as long as we do things their way and work with their preferred vendors. I think they...

Sep 2024
||
(0)
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Director

Operations

Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...

Sep 2024
||
(0)
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CIO

Product

Everything that I have done with certain projects for interoperability has been done with Epic. Epic...

Sep 2024
||
(0)
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CIO

Culture, Product

EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...

Sep 2024
||
(0)
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CIO

Loyalty, Product

This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...

Sep 2024
||
(0)
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CIO

Relationship

Epic is my first and last love. We are different people, but because of the love that they have for...

Sep 2024
||
(0)
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VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...

Sep 2024
||
(0)
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VP/Other Executive

Relationship

Epic’s support people are really good. They are just really attentive. However, they have a lot of...

Sep 2024
||
(0)
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VP/Other Executive

Culture

It looks like Epic might change their pricing structure on certain things. They need to look at...

Sep 2024
||
(0)
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VP/Other Executive

Operations

I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...

Sep 2024
||
(0)
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VP/Other Executive

Product

There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...

Sep 2024
||
(0)
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VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...

Sep 2024
||
(0)
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VP/Other Executive

Relationship

I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...

Sep 2024
||
(0)
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Manager

Loyalty

We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...

Sep 2024
||
(0)
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Manager

Loyalty

I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...

Sep 2024
||
(0)
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Manager

Product

I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...

Sep 2024
||
(0)
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Manager

Loyalty, Product

I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...

Sep 2024
||
(0)
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VP/Other Executive

Loyalty

I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...

Sep 2024
||
(0)
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VP/Other Executive

Operations

It is interesting because I would rate Epic's initial training low. The ongoing training afterward...

Sep 2024
||
(0)
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VP/Other Executive

Relationship, Product

Since Epic has access to our system, data, and users, including dashboards that really tell us where...

Sep 2024
||
(0)
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VP/Other Executive

Loyalty, Product

We have done a complete migration to Epic. We are using literally everything they offer. What...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

The positives of using the solution are, first and foremost, the shared records across the...

Sep 2024
||
(0)
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 or  to see details.

CIO

Relationship, Operations

Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...

Sep 2024
||
(0)
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CIO

Product

Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...

Sep 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...

Sep 2024
||
(0)
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Analyst/Coordinator

Product

We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...

Sep 2024
||
(0)
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 or  to see details.

CIO

Loyalty

We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Epic wants a new contract around AI services with new limitations of liability and other contractual...

Sep 2024
||
(0)
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 or  to see details.

CIO

Relationship, Product

With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...

Sep 2024
||
(0)
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 or  to see details.

CIO

Relationship, Product

We are heavy into optimization with Epic. We transitioned our entire organization, and that went...

Sep 2024
||
(0)
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CIO

Product, Value

Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...

Sep 2024
||
(0)
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CIO

Loyalty

Epic has security concerns with using resources in certain countries. We have been blessed because...

Sep 2024
||
(0)
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CIO

Relationship, Product

Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...

Sep 2024
||
(0)
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 or  to see details.

CIO

Relationship, Operations

Working with Epic has been great. I have never seen anything like Epic’s implementation services....

Sep 2024
||
(0)
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 or  to see details.

CIO

Relationship, Operations

As a team, we went through a lot of changes with Epic because our formal implementations are over...

Sep 2024
||
(0)
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CMIO

Product

The electronic consent process is not as clean as it could be. We are pretty limited to plain text...

Sep 2024
||
(0)
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 or  to see details.

CMIO

Product

Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...

Sep 2024
||
(0)
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 or  to see details.

CMIO

Product

EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

In the last year, Epic has been a little better, but they are still trying when it comes to care...

Aug 2024
||
(0)
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 or  to see details.

CNIO

Relationship, Product

There are a lot of functionality things that have occurred this last year with Epic. We have worked...

Aug 2024
||
(0)
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CNIO

Product

One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...

Aug 2024
||
(0)
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CNIO

Loyalty, Product

One really positive thing that I want to give Epic credit for that they have really focused on...

Aug 2024
||
(0)
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CNIO

Loyalty, Relationship, Product

In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...

Aug 2024
||
(0)
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 or  to see details.

CNIO

Relationship, Value

I always struggle with touting Epic too much, but they are the best in the business at communication...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship, Product

Our struggle is that we have been with Epic for several years, so we have made our bed regarding...

Aug 2024
||
(0)
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CNIO

Operations

Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...

Aug 2024
||
(0)
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CNIO

Relationship, Value

Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....

Aug 2024
||
(0)
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CNIO

Product

Epic's system integrates really well with some of our other systems. We still have some issues...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations, Product

The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations, Product

I would like Epic to improve their documentation so that it is easier to read and follow. They have...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

Epic has a fairly complex way of charging clients. They have different discounts or price tiers...

Aug 2024
||
(0)
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Director

Loyalty, Product

The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...

Aug 2024
||
(0)
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Director

Operations

We have had a couple of add-on implementations where Epic was constrained with resources. They were...

Aug 2024
||
(0)
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 or  to see details.

Director

Operations

Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations

Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...

Aug 2024
||
(0)
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Director

Product

There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...

Aug 2024
||
(0)
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Director

Product

Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...

Aug 2024
||
(0)
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Manager

Product

Something that could be improved would be just adding coverages in registration. We would like to...

Aug 2024
||
(0)
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Manager

Relationship, Product

Epic has a community almost like a town hall where many problems and potential solutions are identified....

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship

Epic is very transparent with changes, and they provide an immense amount of information to their clients....

Aug 2024
||
(0)
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Physician

Loyalty, Relationship, Product

It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...

Aug 2024
||
(0)
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Physician

Operations

Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...

Aug 2024
||
(0)
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Physician

Loyalty, Product

I’m looking to see the development of Epic’s mobile products away from the desktop model of...

Aug 2024
||
(0)
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Manager

Operations, Product

Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...

Jul 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

What would increase my satisfaction with the overall product quality, including upgrades, would be...

Jul 2024
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

We have named individuals we work with, so we aren't reaching out to just a phone number for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

There is a bit of a gap in support for longer-term care. The system is a little less optimized in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...

Jul 2024
||
(0)
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 or  to see details.

Director

Product

Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...

Jul 2024
||
(0)
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 or  to see details.

Director

Relationship

Epic really does customize our client support team that we work with. That is one of the things they...

Jul 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

We had an external vendor that wanted to partner with our organization and do some of the things...

Jul 2024
||
(0)
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 or  to see details.

Director

Relationship

Epic keeps their promises overall. If there is something they can't implement, they do a good job of...

Jul 2024
||
(0)
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 or  to see details.

Director

Product

The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...

Jul 2024
||
(0)
 Thank you