EpicCare Inpatient EHR / Resolute Hospital Billing Commentary
Filtered view: All

Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMIO

Product

Some of the workflows in this solution are just super clunky. For example, transferring patients...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Epic should have the ability to provide really good analytic tools, and we are really struggling to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

Epic is really working hard to bring new technology relative to the feedback that they are hearing....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic is great as long as we do things their way and work with their preferred vendors. I think they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Everything that I have done with certain projects for interoperability has been done with Epic. Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Product

EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is my first and last love. We are different people, but because of the love that they have for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic’s support people are really good. They are just really attentive. However, they have a lot of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

It looks like Epic might change their pricing structure on certain things. They need to look at...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

It is interesting because I would rate Epic's initial training low. The ongoing training afterward...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Since Epic has access to our system, data, and users, including dashboards that really tell us where...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We have done a complete migration to Epic. We are using literally everything they offer. What...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The positives of using the solution are, first and foremost, the shared records across the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Epic wants a new contract around AI services with new limitations of liability and other contractual...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We are heavy into optimization with Epic. We transitioned our entire organization, and that went...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Epic has security concerns with using resources in certain countries. We have been blessed because...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Working with Epic has been great. I have never seen anything like Epic’s implementation services....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

As a team, we went through a lot of changes with Epic because our formal implementations are over...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The electronic consent process is not as clean as it could be. We are pretty limited to plain text...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

In the last year, Epic has been a little better, but they are still trying when it comes to care...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

There are a lot of functionality things that have occurred this last year with Epic. We have worked...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Product

One really positive thing that I want to give Epic credit for that they have really focused on...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship, Product

In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Value

I always struggle with touting Epic too much, but they are the best in the business at communication...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship, Product

Our struggle is that we have been with Epic for several years, so we have made our bed regarding...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations

Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Value

Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Epic's system integrates really well with some of our other systems. We still have some issues...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I would like Epic to improve their documentation so that it is easier to read and follow. They have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Epic has a fairly complex way of charging clients. They have different discounts or price tiers...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have had a couple of add-on implementations where Epic was constrained with resources. They were...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Something that could be improved would be just adding coverages in registration. We would like to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic has a community almost like a town hall where many problems and potential solutions are identified....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is very transparent with changes, and they provide an immense amount of information to their clients....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

I’m looking to see the development of Epic’s mobile products away from the desktop model of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

What would increase my satisfaction with the overall product quality, including upgrades, would be...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have named individuals we work with, so we aren't reaching out to just a phone number for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

There is a bit of a gap in support for longer-term care. The system is a little less optimized in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic really does customize our client support team that we work with. That is one of the things they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We had an external vendor that wanted to partner with our organization and do some of the things...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic keeps their promises overall. If there is something they can't implement, they do a good job of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is good about telling us when there is an issue, like when something is broken or when there is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As far as support goes, the technical support staff members that Epic assigns are fantastic. They...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

If we have new billing regulations or something coming up, Epic sees that. They have people tied to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When Epic introduces new things to the market, they are still learning some of the new things. But I...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic's system is very complex. The good part about it is there are lots of checks and balances. It...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

With Epic, there are some things they charge us for that surprise us. That doesn't happen often....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With upgrades or anything specific that we are implementing and need Epic’s services for, the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product, Value

I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic’s road map looks like a good plan and has a lot of good things.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic's system is obviously one of the most highly used tools, so people typically come with...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Value

Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic’s customer support team meets with us quite often, and Epic is really good at training.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we first went with Epic, the account notes were on our storyboard, which was accessible and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic owns EpicCare Inpatient EHR, so they intend to optimize running their system the best of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Epic is ahead with being proactive. They do a lot of strategic education on information they have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Epic keeps rewriting the UI, but the system is still an older product. Hyperdrive is not made...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

The only negative to Epic is their inability to give us written SLAs. Epic can host for us, but...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have talked with Epic executives. How they run their business is truly very friendly. That friend...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

Certainly, Epic is getting better at interoperability. For many years, Epic was in denial, and then...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

The system is stable. It never crashes or fails from a software perspective. Epic’s upgrades work....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The Epic project never ends. We have to constantly optimize this thing. We get so many requests now...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is Epic, so they follow their own methodology. But I am very happy with Epic. Even with their...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If having the right level of integration means interoperability or the ability to communicate with...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

From a physician-user standpoint, I think Epic needs to communicate better what their system is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

During upgrades, Epic makes themselves available. They are online during the downtime and for all of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In the space of AI and automation, other applications, like clinical applications, have a bridge,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Epic is like an iPhone. Things work great as long as we stay within their universe and use their...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation is a big lift. The resources we have been provided to help build the foundation...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic provides options, and then we can customize the system to our own institution where we need to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When we look at the build on some things, there are still some things that are very primitive, and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic could be better with their proactive support. A lot of times, they wait for us to contact them...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In the big picture, Epic is especially good at sharing what they are currently working on and then...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

We are working with other vendors on some communication devices. I think Epic really works well in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Each area has an Epic person assigned to them, and I know from past upgrades that they have been...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I have worked in enough institutions where we have used Epic's system to know that it is definitely...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Prior to using Epic's system, when we were working on legacy systems, we often found out that we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

There is nothing better than Epic when it comes to EMRs. Epic is always on the cutting edge.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

So far, Epic has kept all of their promises. We are still waiting on some old data, but I don't...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

EpicCare Inpatient EHR costs a lot of money. I have never spent that much money personally. However,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I would like to have some additional hands-on training for my job title. Overall, though, Epic's...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic's executive team members are extremely helpful. Epic's people will come on-site or set up an...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product

EpicCare Inpatient EHR absolutely works as promoted. In fact, it probably works better than...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My Epic technical support person is awesome and has been absolutely phenomenal. They have been...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Epic doesn't promise anything until it's almost ready to go live, but there is some cool stuff...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Epic gives us a lot of opportunities to have some savings based on how many gold stars we get. Using...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

While I appreciate that Epic has some canned education that people can use, it often does not...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

I would tell a friend to make sure they have the stakeholders early on in the project and to push...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Operations

Our experience with Epic has been very good. My main issue is that there is no way that we can train...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I think Epic should make building rules a little easier and have more SmartForms that organizations...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Inpatient nurses have tasks in EpicCare Inpatient EHR, and we are going to be able to have the same...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The best thing about EpicCare Inpatient EHR is its ability to focus on quality outcomes. It captures...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the system's integration abilities. Patients are able to go to nonEpic options, and they can...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

EpicCare Inpatient EHR is very click heavy and is not intuitive. It is not a product that we could...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The good and bad about this solution is that there are 50 million opportunities to do the same...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our support person from Epic is amazing. Epic has different levels of severity for when they or...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our main way of learning about functionality in the system is through Epic's user web. It is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are on Hyperdrive now, but we are still building things in Hyperspace instead of Hyperdrive. We...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

When we have questions about how to do different functionalities in EpicCare Inpatient EHR, there is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Our strategy is to look at what Epic has first, and if it doesn't meet the functional needs, then we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I can't say when I last heard from one of Epic’s executives. I don't even think they listen to their...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic's system is a great staple to our integrated EHR experience.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The system's functionality and features are extraordinary, and Epic does a really good job of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the system's functions for inpatient and outpatient communication. We can see all of the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It has taken a long time for us to get some of the reports that we need from the system. The slicer...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Resolute Hospital Billing, there is better functionality that we don't have access to because...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

With Resolute Hospital Billing, we just have to be trained on it, and it can be as complex as we can...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In Resolute Hospital Billing, we are able to drill down very quickly into what is on the dashboard.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has a pretty solid structure in terms of having real people that we can contact because of our...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Many years ago, we had a prolonged instance of downtime with EpicCare Inpatient EHR, and since then,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

It is hard to say whether EpicCare Inpatient EHR is a good value because I honestly haven't priced...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When I look at EpicCare Inpatient EHR, I can't see the admission navigator, and I can't see what was...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Inpatient EHR is good. I have been working in healthcare for a long time, and we used to...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic has a very structured process around upgrades, but even with that structure, I find that it is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic does great work in terms of driving outcomes. With their Gold Stars program, they are pushing...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

My organization is realizing that using Epic's system as supplied is far better than doing as many...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I do a lot of reporting in our Epic system, and the embedded piece called Reporting Workbench is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

One of the big projects that our organization is doing is trying to get our flow sheets more in line...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic is constantly working on stuff on their end. We have different securities in our system from...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have worked on several systems in my career. Resolute Hospital Billing is by far the best. It is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Inpatient EHR needs to accommodate larger institutions' special needs.

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

When there is any ambiguity with something that Epic says, they are up front with it, and they make...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Epic was very up front and honest with us about what to expect from EpicCare Inpatient EHR and what...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We chose EpicCare Inpatient EHR because of the integration. We have a lot of independent offices on...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic is very heavily reliant on third parties, and they prefer third parties they work with on the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Epic has a very robust analytics package, so we are able to massively step up our game when it comes...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We need very solid security from Epic. We just went through Change Healthcare's ransomware...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Lab middleware software is very expensive, and it would be nice for that to be more inclusive in the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

During the implementation, Epic was locked up with us and holding our hands throughout the process...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

There were some learning curves for Epic in how to navigate a smaller organization through the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The big complaint from providers about EpicCare Inpatient EHR is that there are too many clicks. We...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Inpatient EHR is very comprehensive. I like the interoperability and what Epic is doing in...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic has made some progress in their product's usability. For instance, when I am looking at alerts...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is some bizarre functionality with EpicCare Inpatient EHR. For instance, depending on which...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We don't get much training with EpicCare Inpatient EHR. But we also don't have that many questions....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Epic's system is pretty consistent. I would buy this product again if I had the money. I like that...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

I like the remote training options. They are like live webinars. The product is a lot though. It can...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

With support, we usually call first, and then Epic creates a ticket. We can also create a ticket...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

I would recommend the product, but I would tell someone to make sure they follow Epic's...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

When new things come out in the industry, it takes a while before we have them in the Epic system....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

This software has almost limitless capabilities, but focusing on site-specific customization causes...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic supports our integration goals and other needs. However, they can't always accommodate...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The type of site I have really limits my use of Epic's product. The EHR is very expensive, and I...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic promises all kinds of crazy stuff with every update. They do some things but not others. Some...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s customer support team is terrible. They take a long time. We submitted an issue several...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Epic’s pace of development is right, and they have definitely gone in the right direction when it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic does a really good job. I interact most directly with our Epic TS person, but the interactions...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

For the number of release notes and upgrades or enhancements that Epic has, Epic does a really good...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic’s Hello World works really well for sending things out of the product suite, for texting, and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I want to express a huge appreciation to the employees at Epic. They are so patient and thoughtful...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

On numerous occasions, Epic has done their immersion trips with us, and I love the trips where they...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic continues to provide quality software that supports a broad range of needs. The software is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic is a beast and a monster. We work with Epic people who are scattered around the country....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is so customizable that it makes it very easy for the analyst to create four different...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Epic does a really good job of doing usability testing and counting clicks. Their data is amazing at...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The trainers around here have specific modules, and they train on how the software works. Then the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We evaluate new products all the time, and there are certainly best-of-breed products that have very...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

I am hoping Epic is going to really deliver on some of their AI pieces that they are working on....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic is usually a step ahead of us on integration stuff. They seem to be really proactive about...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

On-site support is key in regard to what I would like to see with Epic’s training. And there is an...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic could have more integration with everything. I think with AI picking up, there is a better...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The company has many solutions for issues, and that makes many problems easy to solve; however, some...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

As part of our implementation, we were told that certain things would work in a certain way, but...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Epic did a terrible job with their onboarding. We were trained on an older version of the system...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

Epic could have made their functionalities and workflows a little better. They promoted their system...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One of the issues that I have with Epic is with coder productivity. The product gives us good data...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.