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User Commentary
Culture, Value
Epic has very well-managed expectations and doesn't overpromise. Although the solution is expensive,...
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Product, Value
We have made great strides since we implemented Epic's system. The software is at the center of all...
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Operations, Product
We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...
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Product
Sometimes I feel like I can't find certain screenings in EpicCare Inpatient EHR, but I think it is...
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Operations, Product
EpicCare Inpatient EHR is the only EHR that I have worked with. The vast majority of our regional...
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Operations
The implementation of EpicCare Inpatient EHR went very well. The key thing is that we did a huge...
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Loyalty, Product
We now have EpicCare Inpatient EHR across our entire system. It was very fragmented before, and we...
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Loyalty, Product
There are still a few little things that Epic is working on to help us with some of our mobile...
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Relationship
Any electronic record will be impacted by decisions made at the individual organization when...
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Product
Epic is always on top of innovation. I like the product's ease of use. It has great functionality...
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Loyalty, Relationship, Product
Epic has a road map for integrating AI, and their partnership with Microsoft is really opening up a...
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Loyalty, Product
Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...
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Product
When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...
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Relationship, Product
Our state has issued an executive order related to certain intake questions. While there are fields...
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Operations, Product
I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...
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Relationship, Operations
EpicCare Inpatient EHR has a ton of great places where we can go to get information, so it is...
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Relationship, Product
There are good updates for EpicCare Inpatient EHR that are meeting our needs as Epic continues to...
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Loyalty, Product
Epic is improving some their modules that haven't been very good in the past. One of those is...
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Product
We need some improvements in EpicCare Inpatient EHR. We still use external systems to really analyze...
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Culture, Value
Epic charges for every little thing. I would like to see the price per hour come down. It would be...
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Relationship, Operations
Epic executives are very involved in the rollout. Our BFF and our technical services coordinator are...
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Operations, Product
EpicCare Inpatient EHR is just so big. There is so much to learn, so we can't possibly go to all the...
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Culture, Relationship
Organizations need to partner with the vendor and push for what they want. If organizations are part...
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Operations, Product
We have used other EMRs, and I think that the way that EpicCare Inpatient EMR is set up requires a...
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Operations, Product
I would like better integration of the different how-to instructions within the solution itself so...
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Value
EpicCare Inpatient EHR really is a great product, but I think that Epic thinks that it is the most...
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Operations, Product
We are probably behind in upgrades because nobody wants to be on the most current version because...
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Value
Epic charges for everything they possibly can. There are overcharges that I don't appreciate. During...
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Product
The last upgrade that we did was good. I like EpicCare Inpatient EHR, and the integration of the...
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Value
Epic is charging for every little thing. That is my understanding. I'm not on the billing side. I'm...
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Product
Ease of use depends on a lot of stuff, but in general, EpicCare Inpatient EHR is pretty easy and...
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Relationship
The support for Epic's system is layered in tiers. End users don't have direct access to the Epic...
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Culture, Loyalty, Relationship
Epic keeps promises when they say they are going to release things. They are instilling a lot of AI...
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Operations
Within our health system, everything is on a budget. We have internal subject matter experts who...
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Operations, Product
Epic's upgrades are like well-oiled machines. We also have Epic's foundation system. We don't have a...
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Relationship
Epic is open, honest, and transparent about how the product will work. Epic is also really good at...
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Operations, Product
The system's ease of use can be a double-edged sword. It is difficult for us to keep up with...
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Value
In terms of technology costs, Epic doesn't necessarily think about the little people. They tend to...
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Value
One area of opportunity with Epic is for them to continue to process throughout the AI space. There...
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Relationship, Product
In 2025, I think Epic needs to focus on 50/50 relationships and feature functionalities to maximize...
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Relationship, Value
The system is very expensive, but its uptime is where it needs to be. The vendor's responsiveness...
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Relationship, Operations
In terms of Epic's implementation team, we have had some really, really great people and some...
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Relationship, Value
The communication that Epic provides is unparalleled, so we are actually a little spoiled. Epic sets...
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Product
Our users are very happy with the system's uptime. They are so happy that we are talking about maybe...
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Relationship, Value
I would absolutely buy Epic's system again. I am familiar with Cerner's systems, and I am an Epic...
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Operations, Product
Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...
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Product
Resolute Hospital Billing is a good product. It works differently than Resolute Professional...
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Product
Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...
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Relationship, Operations
If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...
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Relationship
The good news is that Epic is really engaged, but that is also the bad news. They really advocate...
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Loyalty, Product
Epic could improve the QA process for their code. They have taken a lot of heat over the last year....
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Relationship
A strength of EpicCare Inpatient EHR is that it is very comprehensive. Epic has multiple modules...
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Loyalty, Product
Our definition and a vendor's definition of a reasonable time frame are always a little different. I...
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Culture, Value
Epic absolutely does avoid charging for every little thing. We don't get charges per ticket or for...
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Loyalty
We only take upgrades of EpicCare Inpatient EHR every so often. We are part of a health system. The...
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Loyalty, Product
We would like to see more integration with EpicCare Inpatient EHR because there are labs, imaging...
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Operations, Product
Epic revamped the results review screens and activity of EpicCare Inpatient EHR with Hyperdrive. It...
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Relationship
I don't agree with everything Epic does because they are a little too parental sometimes, but they...
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Value
Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...
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Value
As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...
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Relationship, Product
Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...
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Loyalty, Product
Our clinical satisfaction scores are getting better, but that is predicated on education and the...
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Loyalty, Relationship
Until I actually started working for an organization that was an Epic customer, I didn't understand...
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Loyalty, Relationship, Product
Epic continues to advance the ball. They are right up there with their use of AI, and their...
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Relationship
When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...
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Relationship, Product
For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...
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Operations
With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...
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Product
We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...
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Relationship, Product
We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...
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Loyalty, Operations
We chose to go with Epic's system because our organization had other Epic systems already. But all...
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Product
Certain modules of EpicCare Inpatient EHR are easier to use than others. The modules that are...
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Product, Value
On the billing side of EpicCare Inpatient EHR, there is enough customization that we could make a...
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Product
The automation side of EpicCare Inpatient EHR is not where it could be. Epic has dabbled in...
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Value
Epic does not avoid charging for every little thing. They release all this new functionality, but...
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Relationship, Product
What sets Epic apart as our leading health system in a certain area is that Epic sets expectations...
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Product
Our current version needs major upgrades to meet our reporting and abstraction needs.
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Operations, Product
Usability could help bridge the gap in EpicCare Inpatient EHR's performance. I just feel like the...
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Relationship, Operations, Product
I have never had issues with Epic's email communication or the pop-ups within the application about...
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Value
Epic has some deals that are all in that would let us get everything, but our deal is not structured...
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Product
We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...
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Operations, Product
Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...
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Relationship, Product
Epic is usually three or four years behind the market. When they see new technology on the market,...
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Loyalty, Relationship
We have spoken with some of Epic’s senior people about the future, where things are going, and what...
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Relationship
Epic has a lot of self-service options for customer support; we can log onto a portal and get what...
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Relationship
I really like Epic, but I can’t say that everything they promise is delivered in the timeline they...
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Product
My nurses have had no problems with using EpicCare Inpatient EHR, and we haven't had any issues with...
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Operations
We had somebody here from Epic for a couple of days for training, and we haven’t had anybody here...
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Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
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Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
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Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
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Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
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Relationship
Epic has been doing really well with development and meeting our needs. The support that we are...
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Relationship, Product
We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...
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Relationship
We had to request that our Epic BFF change because the relationship got a little too comfortable. I...
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Relationship, Product
Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...
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Relationship
I don't think that we have had any issues with support. Someone always picks up the phone, and it is...
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Relationship
We don’t actually hear from Epic executives very much, but we have our BFF. Epic delivered what they...
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Culture, Value
Every time I turn around now, I get a new bill from Epic or a new change in the bill that the vendor...
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Operations, Product
We have never had to call Epic out on performance issues for their EHR. Implementations and upgrades...
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Operations
Epic does some great training, and they are constantly evolving with their products.
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Product
The level of integration and added functionality in EpicCare Inpatient EHR is above and beyond other...
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Relationship, Product
Epic is by far the best available at this time.
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Value
What is keeping EpicCare Inpatient EHR at our organization is the high level of standards within the...
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Product, Value
Resolute Hospital Billing is a good product; it is easy and works well. It has very good work queues...
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Loyalty, Relationship, Product
One thing that is on Epic's road map is AI. I went to their user group, so they do have a lot of...
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Relationship
Epic is very easy to work with. If we have a question or a problem, I have people at my disposal...
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Product
There are other health systems in town, and they use Epic systems, so the integration is very...
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Value
The product costs a lot of money, but I haven't really heard anybody at any level suggest that it is...
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Relationship
I appreciate that Epic is very open to sending people out to observe. They are always willing to...
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Product
There is a lot of ambient documentation stuff that is going on right now. Epic is partnering with...
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Operations
Epic doesn't really do any training for end users. They train us, and then we train the end users....
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Relationship
At times, Epic has grown a lot, and sometimes they have a process of suggesting enhancements, and we...
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Loyalty, Relationship
We are not looking to switch from Epic at this point. That would be a ginormous project. I want to...
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Value
Epic has started to trend in the wrong direction with charges. It is always funny because I know...
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Culture, Value
In general, Epic doesn’t really nickel-and-dime us. We pay an overall cost, and we get what we get....
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Loyalty, Product
At Epic’s user group meeting, they were really pushing AI stuff. That stuff is coming fast and all...
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Operations, Product
There is always something Epic can improve on with the functionality meeting our needs, but for what...
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Operations, Product
With all the functionality that is getting rolled out, Epic needs to make sure that it is not too...
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Loyalty, Product
Epic is pushing interoperability more than we expected. I see where they are trying to go and where...
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Relationship
Epic will escalate things if they need to and if we need to get developers or their management team...
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Relationship, Operations
Epic has two user group meetings each year. The one in the spring is more for our IT build people,...
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Loyalty, Product
When a patient logs in to the patient portal and sends their provider a question, currently that...
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Loyalty, Relationship, Product
EpicCare Inpatient EHR does need some improvements. Epic is working on some stuff, but they need to...
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Relationship
Epic is usually pretty engaged when we need something.
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Operations
The implementation of EpicCare Inpatient EHR went very smoothly, and the training was great. Epic...
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Value
Epic is expensive as heck, but I’m hoping that we will see more value from Epic with time. I have...
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Operations
Our implementation of Resolute Hospital Billing played out well, particularly given the extent of...
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Operations, Product
We had issues with workflow changes when we implemented Resolute Hospital Billing. We had accounts...
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Relationship, Product
Resolute Hospital Billing is great, but I am always asking about this and that and updates. If our...
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Product
I love the ease of use of Resolute Hospital Billing. Epic in general has a user web that if we are...
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Product
With Resolute Hospital Billing, I would like to improve on the Medicare billing date of service...
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Culture, Value
Epic has more of a package. I don't think that they charge for every little thing. I haven't heard...
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Loyalty, Product
The nice thing about the product is how interconnected everything is. In terms of patient...
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Relationship, Product
In terms of the product's ease of use, some people struggle to find things because a lot of...
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Relationship, Operations
Epic has their implementations down to a science. Also, Epic's support people are very responsive...
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Product
We have been through other EMRs before, but EpicCare Inpatient EHR seems to be the most robust and...
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Value
When charges are necessary, Epic does a good job of communicating clearly.
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Operations
Epic does a good job of implementing. They give us a foundation to start with, and then we can...
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Operations
Maybe additional training for EpicCare Inpatient EHR could be helpful. Also, there are additional...
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Relationship
We work with someone from Epic who is pretty amazing and does a great job. This individual could get...
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Product, Value
Epic has great reporting methods, so as we make changes, we can go into something called SlicerDicer...
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Relationship, Product
Epic has everything we need. They offer solutions that we can utilize together instead of having to...
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Relationship, Product
Epic is continuously improving their system. They do everything in-house, and that means we do not...
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Operations
Epic doesn't do a ton of ongoing training. Obviously, they allow training for new versions, but not...
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Culture
In EpicCare Inpatient EHR, each module has its own license, and we have to purchase the licenses....
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Relationship, Product
Epic's support is good. EpicCare Inpatient EHR is meeting the needs that we currently have. It has...
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Product
The system takes some getting used to when coming from another hospital. Fortunately, it had been...
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Product
The product is the Cadillac of software systems. Epic's programmers are steps ahead on what is...
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Relationship, Operations
Epic has weLearning tools that we can go to and access at any given moment. Epic brings in...
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Product
Some of the workflows in this solution are just super clunky. For example, transferring patients...
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Product
Epic should have the ability to provide really good analytic tools, and we are really struggling to...
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Loyalty, Relationship, Product
Epic is really working hard to bring new technology relative to the feedback that they are hearing....
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Relationship, Product
Epic is great as long as we do things their way and work with their preferred vendors. I think they...
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Operations
Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...
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Product
Everything that I have done with certain projects for interoperability has been done with Epic. Epic...
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Culture, Product
EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...
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Loyalty, Product
This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...
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Relationship
Epic is my first and last love. We are different people, but because of the love that they have for...
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Operations, Product
EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...
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Relationship
Epic’s support people are really good. They are just really attentive. However, they have a lot of...
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Culture
It looks like Epic might change their pricing structure on certain things. They need to look at...
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Operations
I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...
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Product
There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...
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Operations, Product
EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...
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Relationship
I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...
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Loyalty, Relationship, Product
Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...
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Loyalty
We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...
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Loyalty
I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...
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Product
I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...
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Loyalty, Product
I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...
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Loyalty, Product
We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...
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Loyalty
I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...
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Operations
It is interesting because I would rate Epic's initial training low. The ongoing training afterward...
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Relationship, Product
Since Epic has access to our system, data, and users, including dashboards that really tell us where...
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Loyalty, Product
We have done a complete migration to Epic. We are using literally everything they offer. What...
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Product
The positives of using the solution are, first and foremost, the shared records across the...
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Relationship, Operations
Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...
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Product
Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...
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Loyalty, Relationship
Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...
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Product
We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...
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Loyalty
We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...
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Culture
Epic wants a new contract around AI services with new limitations of liability and other contractual...
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Relationship, Product
With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...
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Relationship, Product
We are heavy into optimization with Epic. We transitioned our entire organization, and that went...
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Product, Value
Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...
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Loyalty
Epic has security concerns with using resources in certain countries. We have been blessed because...
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Relationship, Product
Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...
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Relationship, Operations
Working with Epic has been great. I have never seen anything like Epic’s implementation services....
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Relationship, Operations
As a team, we went through a lot of changes with Epic because our formal implementations are over...
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Product
The electronic consent process is not as clean as it could be. We are pretty limited to plain text...
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Product
Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...
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Product
EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...
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Product
Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...
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Product
In the last year, Epic has been a little better, but they are still trying when it comes to care...
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Relationship, Product
There are a lot of functionality things that have occurred this last year with Epic. We have worked...
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Product
One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...
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Loyalty, Product
One really positive thing that I want to give Epic credit for that they have really focused on...
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Loyalty, Relationship, Product
In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...
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Relationship, Value
I always struggle with touting Epic too much, but they are the best in the business at communication...
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Loyalty, Relationship, Product
Our struggle is that we have been with Epic for several years, so we have made our bed regarding...
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Operations
Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...
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Relationship, Value
Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....
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Product
Epic's system integrates really well with some of our other systems. We still have some issues...
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Operations, Product
The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...
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Operations, Product
I would like Epic to improve their documentation so that it is easier to read and follow. They have...
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Product
EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...
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Relationship
Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...
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Operations, Product
We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...
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Value
Epic has a fairly complex way of charging clients. They have different discounts or price tiers...
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Loyalty, Product
The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...
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Operations
We have had a couple of add-on implementations where Epic was constrained with resources. They were...
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Operations
Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...
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Operations
Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...
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Product
There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...
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Product
Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...
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Product
Something that could be improved would be just adding coverages in registration. We would like to...
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Relationship, Product
Epic has a community almost like a town hall where many problems and potential solutions are identified....
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Product
I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...
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Relationship
Epic is very transparent with changes, and they provide an immense amount of information to their clients....
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Loyalty, Relationship, Product
It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...
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Operations
Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...
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Loyalty, Product
I’m looking to see the development of Epic’s mobile products away from the desktop model of...
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Operations, Product
Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...
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Product
EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...
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Product
What would increase my satisfaction with the overall product quality, including upgrades, would be...
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Relationship
We have named individuals we work with, so we aren't reaching out to just a phone number for...
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Loyalty, Relationship, Product
There is a bit of a gap in support for longer-term care. The system is a little less optimized in...
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Product
Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...
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Product
Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...
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Relationship
Epic really does customize our client support team that we work with. That is one of the things they...
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Loyalty, Relationship
We had an external vendor that wanted to partner with our organization and do some of the things...
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Relationship
Epic keeps their promises overall. If there is something they can't implement, they do a good job of...
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Product
The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...
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