EpicCare Inpatient EHR / Resolute Hospital Billing Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
Some of the workflows in this solution are just super clunky. For example, transferring patients...
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Product
Epic should have the ability to provide really good analytic tools, and we are really struggling to...
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Loyalty, Relationship, Product
Epic is really working hard to bring new technology relative to the feedback that they are hearing....
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Relationship, Product
Epic is great as long as we do things their way and work with their preferred vendors. I think they...
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Operations
Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...
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Product
Everything that I have done with certain projects for interoperability has been done with Epic. Epic...
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Culture, Product
EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...
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Loyalty, Product
This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...
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Relationship
Epic is my first and last love. We are different people, but because of the love that they have for...
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Operations, Product
EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...
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Relationship
Epic’s support people are really good. They are just really attentive. However, they have a lot of...
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Culture
It looks like Epic might change their pricing structure on certain things. They need to look at...
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Operations
I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...
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Product
There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...
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Operations, Product
EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...
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Relationship
I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...
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Loyalty, Relationship, Product
Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...
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Loyalty
We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...
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Loyalty
I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...
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Product
I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...
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Loyalty, Product
I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...
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Loyalty, Product
We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...
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Loyalty
I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...
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Operations
It is interesting because I would rate Epic's initial training low. The ongoing training afterward...
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Relationship, Product
Since Epic has access to our system, data, and users, including dashboards that really tell us where...
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Loyalty, Product
We have done a complete migration to Epic. We are using literally everything they offer. What...
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Product
The positives of using the solution are, first and foremost, the shared records across the...
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Relationship, Operations
Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...
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Product
Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...
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Loyalty, Relationship
Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...
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Product
We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...
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Loyalty
We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...
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Culture
Epic wants a new contract around AI services with new limitations of liability and other contractual...
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Relationship, Product
With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...
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Relationship, Product
We are heavy into optimization with Epic. We transitioned our entire organization, and that went...
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Product, Value
Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...
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Loyalty
Epic has security concerns with using resources in certain countries. We have been blessed because...
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Relationship, Product
Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...
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Relationship, Operations
Working with Epic has been great. I have never seen anything like Epic’s implementation services....
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Relationship, Operations
As a team, we went through a lot of changes with Epic because our formal implementations are over...
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Product
The electronic consent process is not as clean as it could be. We are pretty limited to plain text...
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Product
Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...
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Product
EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...
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Product
Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...
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Product
In the last year, Epic has been a little better, but they are still trying when it comes to care...
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Relationship, Product
There are a lot of functionality things that have occurred this last year with Epic. We have worked...
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Product
One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...
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Loyalty, Product
One really positive thing that I want to give Epic credit for that they have really focused on...
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Loyalty, Relationship, Product
In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...
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Relationship, Value
I always struggle with touting Epic too much, but they are the best in the business at communication...
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Loyalty, Relationship, Product
Our struggle is that we have been with Epic for several years, so we have made our bed regarding...
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Operations
Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...
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Relationship, Value
Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....
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Product
Epic's system integrates really well with some of our other systems. We still have some issues...
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Operations, Product
The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...
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Operations, Product
I would like Epic to improve their documentation so that it is easier to read and follow. They have...
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Product
EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...
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Relationship
Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...
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Operations, Product
We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...
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Value
Epic has a fairly complex way of charging clients. They have different discounts or price tiers...
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Loyalty, Product
The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...
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Operations
We have had a couple of add-on implementations where Epic was constrained with resources. They were...
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Operations
Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...
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Operations
Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...
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Product
There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...
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Product
Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...
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Product
Something that could be improved would be just adding coverages in registration. We would like to...
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Relationship, Product
Epic has a community almost like a town hall where many problems and potential solutions are identified....
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Product
I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...
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Relationship
Epic is very transparent with changes, and they provide an immense amount of information to their clients....
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Loyalty, Relationship, Product
It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...
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Operations
Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...
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Loyalty, Product
I’m looking to see the development of Epic’s mobile products away from the desktop model of...
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Operations, Product
Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...
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Product
EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...
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Product
What would increase my satisfaction with the overall product quality, including upgrades, would be...
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Relationship
We have named individuals we work with, so we aren't reaching out to just a phone number for...
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Loyalty, Relationship, Product
There is a bit of a gap in support for longer-term care. The system is a little less optimized in...
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Product
Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...
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Product
Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...
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Relationship
Epic really does customize our client support team that we work with. That is one of the things they...
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Loyalty, Relationship
We had an external vendor that wanted to partner with our organization and do some of the things...
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Relationship
Epic keeps their promises overall. If there is something they can't implement, they do a good job of...
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Product
The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...
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Relationship
Epic is good about telling us when there is an issue, like when something is broken or when there is...
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Product, Value
EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...
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Relationship
As far as support goes, the technical support staff members that Epic assigns are fantastic. They...
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Relationship
Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...
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Product, Value
EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...
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Loyalty, Relationship
Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...
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Operations
Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...
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Relationship, Product
If we have new billing regulations or something coming up, Epic sees that. They have people tied to...
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Loyalty, Product
When Epic introduces new things to the market, they are still learning some of the new things. But I...
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Relationship, Operations, Product
I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...
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Relationship, Operations
If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...
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Operations, Product
Epic's system is very complex. The good part about it is there are lots of checks and balances. It...
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Loyalty, Product
We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...
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Culture, Value
With Epic, there are some things they charge us for that surprise us. That doesn't happen often....
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Operations
With upgrades or anything specific that we are implementing and need Epic’s services for, the...
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Relationship
There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...
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Relationship, Product
Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....
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Product
I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...
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Relationship, Product, Value
I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...
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Relationship, Product
Epic’s road map looks like a good plan and has a lot of good things.
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Product
There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...
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Operations, Product
The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...
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Value
I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...
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Relationship, Product
Epic's system is obviously one of the most highly used tools, so people typically come with...
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Relationship, Operations, Value
Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...
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Relationship, Operations
Epic’s customer support team meets with us quite often, and Epic is really good at training.
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Product
When we first went with Epic, the account notes were on our storyboard, which was accessible and...
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Relationship
Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...
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Relationship
Epic owns EpicCare Inpatient EHR, so they intend to optimize running their system the best of...
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Value
Epic is ahead with being proactive. They do a lot of strategic education on information they have...
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Loyalty, Product
Epic keeps rewriting the UI, but the system is still an older product. Hyperdrive is not made...
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Culture, Value
The only negative to Epic is their inability to give us written SLAs. Epic can host for us, but...
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Relationship
I have talked with Epic executives. How they run their business is truly very friendly. That friend...
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Loyalty, Relationship, Product
Certainly, Epic is getting better at interoperability. For many years, Epic was in denial, and then...
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Relationship, Product
The system is stable. It never crashes or fails from a software perspective. Epic’s upgrades work....
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Operations
The Epic project never ends. We have to constantly optimize this thing. We get so many requests now...
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Relationship
Epic is Epic, so they follow their own methodology. But I am very happy with Epic. Even with their...
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Product
If having the right level of integration means interoperability or the ability to communicate with...
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Relationship, Operations
From a physician-user standpoint, I think Epic needs to communicate better what their system is...
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Product
Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...
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Operations
During upgrades, Epic makes themselves available. They are online during the downtime and for all of...
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Product
Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...
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Product
In the space of AI and automation, other applications, like clinical applications, have a bridge,...
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Loyalty, Relationship, Product
Epic is like an iPhone. Things work great as long as we stay within their universe and use their...
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Operations
Our implementation is a big lift. The resources we have been provided to help build the foundation...
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Loyalty, Product
The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...
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Product
One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...
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Loyalty, Product
Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...
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Operations, Product
The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...
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Relationship, Product
When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...
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Relationship
Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...
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Relationship, Product
We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...
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Operations
Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...
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Product
Epic provides options, and then we can customize the system to our own institution where we need to...
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Operations, Product
When we look at the build on some things, there are still some things that are very primitive, and...
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Relationship
Epic could be better with their proactive support. A lot of times, they wait for us to contact them...
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Relationship
In the big picture, Epic is especially good at sharing what they are currently working on and then...
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Relationship, Product
There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...
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Loyalty, Relationship, Product
We are working with other vendors on some communication devices. I think Epic really works well in...
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Relationship, Operations
Each area has an Epic person assigned to them, and I know from past upgrades that they have been...
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Product, Value
I have worked in enough institutions where we have used Epic's system to know that it is definitely...
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Operations
Prior to using Epic's system, when we were working on legacy systems, we often found out that we...
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Relationship, Product
There is nothing better than Epic when it comes to EMRs. Epic is always on the cutting edge.
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Loyalty, Product
So far, Epic has kept all of their promises. We are still waiting on some old data, but I don't...
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Value
EpicCare Inpatient EHR costs a lot of money. I have never spent that much money personally. However,...
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Operations
I would like to have some additional hands-on training for my job title. Overall, though, Epic's...
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Relationship
Epic's executive team members are extremely helpful. Epic's people will come on-site or set up an...
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Culture, Product
EpicCare Inpatient EHR absolutely works as promoted. In fact, it probably works better than...
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Relationship
My Epic technical support person is awesome and has been absolutely phenomenal. They have been...
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Loyalty, Relationship
Epic doesn't promise anything until it's almost ready to go live, but there is some cool stuff...
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Product, Value
Epic gives us a lot of opportunities to have some savings based on how many gold stars we get. Using...
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Operations
While I appreciate that Epic has some canned education that people can use, it often does not...
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Relationship, Operations
I would tell a friend to make sure they have the stakeholders early on in the project and to push...
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Culture, Operations
Our experience with Epic has been very good. My main issue is that there is no way that we can train...
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Product
I think Epic should make building rules a little easier and have more SmartForms that organizations...
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Loyalty, Product
Inpatient nurses have tasks in EpicCare Inpatient EHR, and we are going to be able to have the same...
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Product
The best thing about EpicCare Inpatient EHR is its ability to focus on quality outcomes. It captures...
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Product
I like the system's integration abilities. Patients are able to go to nonEpic options, and they can...
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Operations, Product
EpicCare Inpatient EHR is very click heavy and is not intuitive. It is not a product that we could...
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Product
The good and bad about this solution is that there are 50 million opportunities to do the same...
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Relationship
Our support person from Epic is amazing. Epic has different levels of severity for when they or...
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Operations, Product
Our main way of learning about functionality in the system is through Epic's user web. It is...
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Loyalty, Product
We are on Hyperdrive now, but we are still building things in Hyperspace instead of Hyperdrive. We...
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Relationship, Operations
When we have questions about how to do different functionalities in EpicCare Inpatient EHR, there is...
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Loyalty
Our strategy is to look at what Epic has first, and if it doesn't meet the functional needs, then we...
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Relationship
I can't say when I last heard from one of Epic’s executives. I don't even think they listen to their...
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Product
Epic's system is a great staple to our integrated EHR experience.
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Product
The system's functionality and features are extraordinary, and Epic does a really good job of...
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Product
I like the system's functions for inpatient and outpatient communication. We can see all of the...
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Product
It has taken a long time for us to get some of the reports that we need from the system. The slicer...
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Product
With Resolute Hospital Billing, there is better functionality that we don't have access to because...
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Operations, Product
With Resolute Hospital Billing, we just have to be trained on it, and it can be as complex as we can...
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Product
In Resolute Hospital Billing, we are able to drill down very quickly into what is on the dashboard.
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Relationship, Operations
Epic has a pretty solid structure in terms of having real people that we can contact because of our...
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Operations, Product
Many years ago, we had a prolonged instance of downtime with EpicCare Inpatient EHR, and since then,...
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Value
It is hard to say whether EpicCare Inpatient EHR is a good value because I honestly haven't priced...
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Product
When I look at EpicCare Inpatient EHR, I can't see the admission navigator, and I can't see what was...
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Product
EpicCare Inpatient EHR is good. I have been working in healthcare for a long time, and we used to...
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Operations, Product
Epic has a very structured process around upgrades, but even with that structure, I find that it is...
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Relationship, Product
Epic does great work in terms of driving outcomes. With their Gold Stars program, they are pushing...
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Operations, Product
My organization is realizing that using Epic's system as supplied is far better than doing as many...
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Product
I do a lot of reporting in our Epic system, and the embedded piece called Reporting Workbench is...
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Loyalty, Product
One of the big projects that our organization is doing is trying to get our flow sheets more in line...
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Loyalty, Product
Epic is constantly working on stuff on their end. We have different securities in our system from...
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Product
I have worked on several systems in my career. Resolute Hospital Billing is by far the best. It is...
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Product
EpicCare Inpatient EHR needs to accommodate larger institutions' special needs.
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Culture, Relationship
When there is any ambiguity with something that Epic says, they are up front with it, and they make...
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Culture
Epic was very up front and honest with us about what to expect from EpicCare Inpatient EHR and what...
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Loyalty
We chose EpicCare Inpatient EHR because of the integration. We have a lot of independent offices on...
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Relationship, Product
Epic is very heavily reliant on third parties, and they prefer third parties they work with on the...
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Product, Value
Epic has a very robust analytics package, so we are able to massively step up our game when it comes...
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Relationship, Product
We need very solid security from Epic. We just went through Change Healthcare's ransomware...
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Value
Lab middleware software is very expensive, and it would be nice for that to be more inclusive in the...
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Operations
During the implementation, Epic was locked up with us and holding our hands throughout the process...
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Operations
There were some learning curves for Epic in how to navigate a smaller organization through the...
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Product, Value
The big complaint from providers about EpicCare Inpatient EHR is that there are too many clicks. We...
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Product
EpicCare Inpatient EHR is very comprehensive. I like the interoperability and what Epic is doing in...
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Relationship, Product
Epic has made some progress in their product's usability. For instance, when I am looking at alerts...
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Product
There is some bizarre functionality with EpicCare Inpatient EHR. For instance, depending on which...
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Operations
We don't get much training with EpicCare Inpatient EHR. But we also don't have that many questions....
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Product, Value
Epic's system is pretty consistent. I would buy this product again if I had the money. I like that...
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Operations
I like the remote training options. They are like live webinars. The product is a lot though. It can...
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Relationship
With support, we usually call first, and then Epic creates a ticket. We can also create a ticket...
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Operations, Product
I would recommend the product, but I would tell someone to make sure they follow Epic's...
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Relationship, Product
When new things come out in the industry, it takes a while before we have them in the Epic system....
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Product, Value
This software has almost limitless capabilities, but focusing on site-specific customization causes...
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Product
Epic supports our integration goals and other needs. However, they can't always accommodate...
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Value
The type of site I have really limits my use of Epic's product. The EHR is very expensive, and I...
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Relationship, Product
Epic promises all kinds of crazy stuff with every update. They do some things but not others. Some...
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Relationship
Epic’s customer support team is terrible. They take a long time. We submitted an issue several...
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Relationship, Product
Epic’s pace of development is right, and they have definitely gone in the right direction when it...
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Relationship
Epic does a really good job. I interact most directly with our Epic TS person, but the interactions...
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Relationship, Product
For the number of release notes and upgrades or enhancements that Epic has, Epic does a really good...
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Product
Epic’s Hello World works really well for sending things out of the product suite, for texting, and...
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Relationship
I want to express a huge appreciation to the employees at Epic. They are so patient and thoughtful...
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Relationship, Operations
On numerous occasions, Epic has done their immersion trips with us, and I love the trips where they...
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Product
Epic continues to provide quality software that supports a broad range of needs. The software is...
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Relationship, Product
Epic is a beast and a monster. We work with Epic people who are scattered around the country....
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Relationship, Product
There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...
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Relationship, Operations
During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...
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Product
The product is so customizable that it makes it very easy for the analyst to create four different...
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Operations, Product
Epic does a really good job of doing usability testing and counting clicks. Their data is amazing at...
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Operations
The trainers around here have specific modules, and they train on how the software works. Then the...
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Loyalty, Product
We evaluate new products all the time, and there are certainly best-of-breed products that have very...
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Loyalty
I am hoping Epic is going to really deliver on some of their AI pieces that they are working on....
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Relationship, Product
Epic is usually a step ahead of us on integration stuff. They seem to be really proactive about...
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Relationship, Operations
On-site support is key in regard to what I would like to see with Epic’s training. And there is an...
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Product
Epic could have more integration with everything. I think with AI picking up, there is a better...
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Relationship, Product
The company has many solutions for issues, and that makes many problems easy to solve; however, some...
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Operations
As part of our implementation, we were told that certain things would work in a certain way, but...
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Operations
Epic did a terrible job with their onboarding. We were trained on an older version of the system...
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Culture, Product
Epic could have made their functionalities and workflows a little better. They promoted their system...
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Product
One of the issues that I have with Epic is with coder productivity. The product gives us good data...
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