EpicCare Inpatient EHR / Resolute Hospital Billing Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
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Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
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Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
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Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
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Relationship
Epic has been doing really well with development and meeting our needs. The support that we are...
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Relationship, Product
We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...
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Relationship
We had to request that our Epic BFF change because the relationship got a little too comfortable. I...
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Relationship, Product
Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...
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Relationship
I don't think that we have had any issues with support. Someone always picks up the phone, and it is...
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Relationship
We don’t actually hear from Epic executives very much, but we have our BFF. Epic delivered what they...
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Culture, Value
Every time I turn around now, I get a new bill from Epic or a new change in the bill that the vendor...
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Operations, Product
We have never had to call Epic out on performance issues for their EHR. Implementations and upgrades...
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Operations
Epic does some great training, and they are constantly evolving with their products.
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Product
The level of integration and added functionality in EpicCare Inpatient EHR is above and beyond other...
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Relationship, Product
Epic is by far the best available at this time.
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Value
What is keeping EpicCare Inpatient EHR at our organization is the high level of standards within the...
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Product, Value
Resolute Hospital Billing is a good product; it is easy and works well. It has very good work queues...
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Loyalty, Relationship, Product
One thing that is on Epic's road map is AI. I went to their user group, so they do have a lot of...
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Relationship
Epic is very easy to work with. If we have a question or a problem, I have people at my disposal...
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Product
There are other health systems in town, and they use Epic systems, so the integration is very...
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Value
The product costs a lot of money, but I haven't really heard anybody at any level suggest that it is...
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Relationship
I appreciate that Epic is very open to sending people out to observe. They are always willing to...
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Product
There is a lot of ambient documentation stuff that is going on right now. Epic is partnering with...
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Operations
Epic doesn't really do any training for end users. They train us, and then we train the end users....
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Relationship
At times, Epic has grown a lot, and sometimes they have a process of suggesting enhancements, and we...
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Loyalty, Relationship
We are not looking to switch from Epic at this point. That would be a ginormous project. I want to...
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Value
Epic has started to trend in the wrong direction with charges. It is always funny because I know...
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Culture, Value
In general, Epic doesn’t really nickel-and-dime us. We pay an overall cost, and we get what we get....
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Loyalty, Product
At Epic’s user group meeting, they were really pushing AI stuff. That stuff is coming fast and all...
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Operations, Product
There is always something Epic can improve on with the functionality meeting our needs, but for what...
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Operations, Product
With all the functionality that is getting rolled out, Epic needs to make sure that it is not too...
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Loyalty, Product
Epic is pushing interoperability more than we expected. I see where they are trying to go and where...
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Relationship
Epic will escalate things if they need to and if we need to get developers or their management team...
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Relationship, Operations
Epic has two user group meetings each year. The one in the spring is more for our IT build people,...
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Loyalty, Product
When a patient logs in to the patient portal and sends their provider a question, currently that...
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Loyalty, Relationship, Product
EpicCare Inpatient EHR does need some improvements. Epic is working on some stuff, but they need to...
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Relationship
Epic is usually pretty engaged when we need something.
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Operations
The implementation of EpicCare Inpatient EHR went very smoothly, and the training was great. Epic...
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Value
Epic is expensive as heck, but I’m hoping that we will see more value from Epic with time. I have...
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Operations
Our implementation of Resolute Hospital Billing played out well, particularly given the extent of...
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Operations, Product
We had issues with workflow changes when we implemented Resolute Hospital Billing. We had accounts...
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Relationship, Product
Resolute Hospital Billing is great, but I am always asking about this and that and updates. If our...
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Product
I love the ease of use of Resolute Hospital Billing. Epic in general has a user web that if we are...
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Product
With Resolute Hospital Billing, I would like to improve on the Medicare billing date of service...
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Culture, Value
Epic has more of a package. I don't think that they charge for every little thing. I haven't heard...
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Loyalty, Product
The nice thing about the product is how interconnected everything is. In terms of patient...
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Relationship, Product
In terms of the product's ease of use, some people struggle to find things because a lot of...
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Relationship, Operations
Epic has their implementations down to a science. Also, Epic's support people are very responsive...
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Product
We have been through other EMRs before, but EpicCare Inpatient EHR seems to be the most robust and...
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Value
When charges are necessary, Epic does a good job of communicating clearly.
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Operations
Epic does a good job of implementing. They give us a foundation to start with, and then we can...
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Operations
Maybe additional training for EpicCare Inpatient EHR could be helpful. Also, there are additional...
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Relationship
We work with someone from Epic who is pretty amazing and does a great job. This individual could get...
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Product, Value
Epic has great reporting methods, so as we make changes, we can go into something called SlicerDicer...
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Relationship, Product
Epic has everything we need. They offer solutions that we can utilize together instead of having to...
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Relationship, Product
Epic is continuously improving their system. They do everything in-house, and that means we do not...
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Operations
Epic doesn't do a ton of ongoing training. Obviously, they allow training for new versions, but not...
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Culture
In EpicCare Inpatient EHR, each module has its own license, and we have to purchase the licenses....
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Relationship, Product
Epic's support is good. EpicCare Inpatient EHR is meeting the needs that we currently have. It has...
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Product
The system takes some getting used to when coming from another hospital. Fortunately, it had been...
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Product
The product is the Cadillac of software systems. Epic's programmers are steps ahead on what is...
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Relationship, Operations
Epic has weLearning tools that we can go to and access at any given moment. Epic brings in...
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Product
Some of the workflows in this solution are just super clunky. For example, transferring patients...
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Product
Epic should have the ability to provide really good analytic tools, and we are really struggling to...
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Loyalty, Relationship, Product
Epic is really working hard to bring new technology relative to the feedback that they are hearing....
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Relationship, Product
Epic is great as long as we do things their way and work with their preferred vendors. I think they...
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Operations
Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...
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Product
Everything that I have done with certain projects for interoperability has been done with Epic. Epic...
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Culture, Product
EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...
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Loyalty, Product
This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...
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Relationship
Epic is my first and last love. We are different people, but because of the love that they have for...
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Operations, Product
EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...
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Relationship
Epic’s support people are really good. They are just really attentive. However, they have a lot of...
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Culture
It looks like Epic might change their pricing structure on certain things. They need to look at...
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Operations
I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...
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Product
There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...
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Operations, Product
EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...
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Relationship
I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...
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Loyalty, Relationship, Product
Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...
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Loyalty
We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...
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Loyalty
I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...
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Product
I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...
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Loyalty, Product
I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...
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Loyalty, Product
We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...
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Loyalty
I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...
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Operations
It is interesting because I would rate Epic's initial training low. The ongoing training afterward...
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Relationship, Product
Since Epic has access to our system, data, and users, including dashboards that really tell us where...
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Loyalty, Product
We have done a complete migration to Epic. We are using literally everything they offer. What...
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Product
The positives of using the solution are, first and foremost, the shared records across the...
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Relationship, Operations
Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...
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Product
Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...
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Loyalty, Relationship
Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...
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Product
We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...
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Loyalty
We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...
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Culture
Epic wants a new contract around AI services with new limitations of liability and other contractual...
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Relationship, Product
With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...
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Relationship, Product
We are heavy into optimization with Epic. We transitioned our entire organization, and that went...
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Product, Value
Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...
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Loyalty
Epic has security concerns with using resources in certain countries. We have been blessed because...
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Relationship, Product
Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...
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Relationship, Operations
Working with Epic has been great. I have never seen anything like Epic’s implementation services....
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Relationship, Operations
As a team, we went through a lot of changes with Epic because our formal implementations are over...
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Product
The electronic consent process is not as clean as it could be. We are pretty limited to plain text...
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Product
Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...
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Product
EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...
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Product
Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...
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Product
In the last year, Epic has been a little better, but they are still trying when it comes to care...
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Relationship, Product
There are a lot of functionality things that have occurred this last year with Epic. We have worked...
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Product
One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...
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Loyalty, Product
One really positive thing that I want to give Epic credit for that they have really focused on...
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Loyalty, Relationship, Product
In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...
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Relationship, Value
I always struggle with touting Epic too much, but they are the best in the business at communication...
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Loyalty, Relationship, Product
Our struggle is that we have been with Epic for several years, so we have made our bed regarding...
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Operations
Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...
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Relationship, Value
Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....
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Product
Epic's system integrates really well with some of our other systems. We still have some issues...
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Operations, Product
The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...
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Operations, Product
I would like Epic to improve their documentation so that it is easier to read and follow. They have...
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Product
EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...
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Relationship
Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...
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Operations, Product
We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...
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Value
Epic has a fairly complex way of charging clients. They have different discounts or price tiers...
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Loyalty, Product
The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...
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Operations
We have had a couple of add-on implementations where Epic was constrained with resources. They were...
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Operations
Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...
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Operations
Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...
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Product
There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...
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Product
Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...
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Product
Something that could be improved would be just adding coverages in registration. We would like to...
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Relationship, Product
Epic has a community almost like a town hall where many problems and potential solutions are identified....
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Product
I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...
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Relationship
Epic is very transparent with changes, and they provide an immense amount of information to their clients....
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Loyalty, Relationship, Product
It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...
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Operations
Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...
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Loyalty, Product
I’m looking to see the development of Epic’s mobile products away from the desktop model of...
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Operations, Product
Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...
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Product
EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...
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Product
What would increase my satisfaction with the overall product quality, including upgrades, would be...
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Relationship
We have named individuals we work with, so we aren't reaching out to just a phone number for...
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Loyalty, Relationship, Product
There is a bit of a gap in support for longer-term care. The system is a little less optimized in...
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Product
Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...
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Product
Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...
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Relationship
Epic really does customize our client support team that we work with. That is one of the things they...
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Loyalty, Relationship
We had an external vendor that wanted to partner with our organization and do some of the things...
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Relationship
Epic keeps their promises overall. If there is something they can't implement, they do a good job of...
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Product
The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...
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Relationship
Epic is good about telling us when there is an issue, like when something is broken or when there is...
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Product, Value
EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...
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Relationship
As far as support goes, the technical support staff members that Epic assigns are fantastic. They...
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Relationship
Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...
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Product, Value
EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...
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Loyalty, Relationship
Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...
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Operations
Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...
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Relationship, Product
If we have new billing regulations or something coming up, Epic sees that. They have people tied to...
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Loyalty, Product
When Epic introduces new things to the market, they are still learning some of the new things. But I...
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Relationship, Operations, Product
I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...
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Relationship, Operations
If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...
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Operations, Product
Epic's system is very complex. The good part about it is there are lots of checks and balances. It...
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Loyalty, Product
We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...
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Culture, Value
With Epic, there are some things they charge us for that surprise us. That doesn't happen often....
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Operations
With upgrades or anything specific that we are implementing and need Epic’s services for, the...
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Relationship
There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...
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Relationship, Product
Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....
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Product
I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...
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Relationship, Product, Value
I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...
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Relationship, Product
Epic’s road map looks like a good plan and has a lot of good things.
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Product
There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...
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Operations, Product
The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...
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Value
I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...
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Relationship, Product
Epic's system is obviously one of the most highly used tools, so people typically come with...
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Relationship, Operations, Value
Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...
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Relationship, Operations
Epic’s customer support team meets with us quite often, and Epic is really good at training.
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Product
When we first went with Epic, the account notes were on our storyboard, which was accessible and...
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Relationship
Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...
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Relationship
Epic owns EpicCare Inpatient EHR, so they intend to optimize running their system the best of...
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Value
Epic is ahead with being proactive. They do a lot of strategic education on information they have...
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Loyalty, Product
Epic keeps rewriting the UI, but the system is still an older product. Hyperdrive is not made...
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Culture, Value
The only negative to Epic is their inability to give us written SLAs. Epic can host for us, but...
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Relationship
I have talked with Epic executives. How they run their business is truly very friendly. That friend...
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Loyalty, Relationship, Product
Certainly, Epic is getting better at interoperability. For many years, Epic was in denial, and then...
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Relationship, Product
The system is stable. It never crashes or fails from a software perspective. Epic’s upgrades work....
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Operations
The Epic project never ends. We have to constantly optimize this thing. We get so many requests now...
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Relationship
Epic is Epic, so they follow their own methodology. But I am very happy with Epic. Even with their...
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Product
If having the right level of integration means interoperability or the ability to communicate with...
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Relationship, Operations
From a physician-user standpoint, I think Epic needs to communicate better what their system is...
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Product
Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...
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Operations
During upgrades, Epic makes themselves available. They are online during the downtime and for all of...
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Product
Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...
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Product
In the space of AI and automation, other applications, like clinical applications, have a bridge,...
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Loyalty, Relationship, Product
Epic is like an iPhone. Things work great as long as we stay within their universe and use their...
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Operations
Our implementation is a big lift. The resources we have been provided to help build the foundation...
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Loyalty, Product
The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...
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Product
One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...
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Loyalty, Product
Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...
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Operations, Product
The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...
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Relationship, Product
When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...
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Relationship
Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...
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Relationship, Product
We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...
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Operations
Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...
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Product
Epic provides options, and then we can customize the system to our own institution where we need to...
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Operations, Product
When we look at the build on some things, there are still some things that are very primitive, and...
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Relationship
Epic could be better with their proactive support. A lot of times, they wait for us to contact them...
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Relationship
In the big picture, Epic is especially good at sharing what they are currently working on and then...
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Relationship, Product
There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...
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Loyalty, Relationship, Product
We are working with other vendors on some communication devices. I think Epic really works well in...
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Relationship, Operations
Each area has an Epic person assigned to them, and I know from past upgrades that they have been...
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Product, Value
I have worked in enough institutions where we have used Epic's system to know that it is definitely...
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Operations
Prior to using Epic's system, when we were working on legacy systems, we often found out that we...
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Relationship, Product
There is nothing better than Epic when it comes to EMRs. Epic is always on the cutting edge.
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Loyalty, Product
So far, Epic has kept all of their promises. We are still waiting on some old data, but I don't...
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Value
EpicCare Inpatient EHR costs a lot of money. I have never spent that much money personally. However,...
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Operations
I would like to have some additional hands-on training for my job title. Overall, though, Epic's...
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Relationship
Epic's executive team members are extremely helpful. Epic's people will come on-site or set up an...
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Culture, Product
EpicCare Inpatient EHR absolutely works as promoted. In fact, it probably works better than...
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Relationship
My Epic technical support person is awesome and has been absolutely phenomenal. They have been...
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Loyalty, Relationship
Epic doesn't promise anything until it's almost ready to go live, but there is some cool stuff...
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Product, Value
Epic gives us a lot of opportunities to have some savings based on how many gold stars we get. Using...
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Operations
While I appreciate that Epic has some canned education that people can use, it often does not...
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Relationship, Operations
I would tell a friend to make sure they have the stakeholders early on in the project and to push...
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Culture, Operations
Our experience with Epic has been very good. My main issue is that there is no way that we can train...
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Product
I think Epic should make building rules a little easier and have more SmartForms that organizations...
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Loyalty, Product
Inpatient nurses have tasks in EpicCare Inpatient EHR, and we are going to be able to have the same...
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Product
The best thing about EpicCare Inpatient EHR is its ability to focus on quality outcomes. It captures...
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Product
I like the system's integration abilities. Patients are able to go to nonEpic options, and they can...
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Operations, Product
EpicCare Inpatient EHR is very click heavy and is not intuitive. It is not a product that we could...
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Product
The good and bad about this solution is that there are 50 million opportunities to do the same...
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Relationship
Our support person from Epic is amazing. Epic has different levels of severity for when they or...
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Operations, Product
Our main way of learning about functionality in the system is through Epic's user web. It is...
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Loyalty, Product
We are on Hyperdrive now, but we are still building things in Hyperspace instead of Hyperdrive. We...
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Relationship, Operations
When we have questions about how to do different functionalities in EpicCare Inpatient EHR, there is...
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Loyalty
Our strategy is to look at what Epic has first, and if it doesn't meet the functional needs, then we...
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Relationship
I can't say when I last heard from one of Epic’s executives. I don't even think they listen to their...
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Product
Epic's system is a great staple to our integrated EHR experience.
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Product
The system's functionality and features are extraordinary, and Epic does a really good job of...
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Product
I like the system's functions for inpatient and outpatient communication. We can see all of the...
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Product
It has taken a long time for us to get some of the reports that we need from the system. The slicer...
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Product
With Resolute Hospital Billing, there is better functionality that we don't have access to because...
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Operations, Product
With Resolute Hospital Billing, we just have to be trained on it, and it can be as complex as we can...
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Product
In Resolute Hospital Billing, we are able to drill down very quickly into what is on the dashboard.
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Relationship, Operations
Epic has a pretty solid structure in terms of having real people that we can contact because of our...
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Operations, Product
Many years ago, we had a prolonged instance of downtime with EpicCare Inpatient EHR, and since then,...
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Value
It is hard to say whether EpicCare Inpatient EHR is a good value because I honestly haven't priced...
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Product
When I look at EpicCare Inpatient EHR, I can't see the admission navigator, and I can't see what was...
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Product
EpicCare Inpatient EHR is good. I have been working in healthcare for a long time, and we used to...
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Operations, Product
Epic has a very structured process around upgrades, but even with that structure, I find that it is...
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Relationship, Product
Epic does great work in terms of driving outcomes. With their Gold Stars program, they are pushing...
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Operations, Product
My organization is realizing that using Epic's system as supplied is far better than doing as many...
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Product
I do a lot of reporting in our Epic system, and the embedded piece called Reporting Workbench is...
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Loyalty, Product
One of the big projects that our organization is doing is trying to get our flow sheets more in line...
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Loyalty, Product
Epic is constantly working on stuff on their end. We have different securities in our system from...
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Product
I have worked on several systems in my career. Resolute Hospital Billing is by far the best. It is...
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Product
EpicCare Inpatient EHR needs to accommodate larger institutions' special needs.
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Culture, Relationship
When there is any ambiguity with something that Epic says, they are up front with it, and they make...
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Culture
Epic was very up front and honest with us about what to expect from EpicCare Inpatient EHR and what...
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Loyalty
We chose EpicCare Inpatient EHR because of the integration. We have a lot of independent offices on...
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Relationship, Product
Epic is very heavily reliant on third parties, and they prefer third parties they work with on the...
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Product, Value
Epic has a very robust analytics package, so we are able to massively step up our game when it comes...
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Relationship, Product
We need very solid security from Epic. We just went through Change Healthcare's ransomware...
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Value
Lab middleware software is very expensive, and it would be nice for that to be more inclusive in the...
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Operations
During the implementation, Epic was locked up with us and holding our hands throughout the process...
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Operations
There were some learning curves for Epic in how to navigate a smaller organization through the...
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Product, Value
The big complaint from providers about EpicCare Inpatient EHR is that there are too many clicks. We...
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Product
EpicCare Inpatient EHR is very comprehensive. I like the interoperability and what Epic is doing in...
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Relationship, Product
Epic has made some progress in their product's usability. For instance, when I am looking at alerts...
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Product
There is some bizarre functionality with EpicCare Inpatient EHR. For instance, depending on which...
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Operations
We don't get much training with EpicCare Inpatient EHR. But we also don't have that many questions....
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Product, Value
Epic's system is pretty consistent. I would buy this product again if I had the money. I like that...
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Operations
I like the remote training options. They are like live webinars. The product is a lot though. It can...
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Relationship
With support, we usually call first, and then Epic creates a ticket. We can also create a ticket...
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Operations, Product
I would recommend the product, but I would tell someone to make sure they follow Epic's...
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Relationship, Product
When new things come out in the industry, it takes a while before we have them in the Epic system....
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Product, Value
This software has almost limitless capabilities, but focusing on site-specific customization causes...
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Product
Epic supports our integration goals and other needs. However, they can't always accommodate...
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Value
The type of site I have really limits my use of Epic's product. The EHR is very expensive, and I...
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Relationship, Product
Epic promises all kinds of crazy stuff with every update. They do some things but not others. Some...
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Relationship
Epic’s customer support team is terrible. They take a long time. We submitted an issue several...
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Relationship, Product
Epic’s pace of development is right, and they have definitely gone in the right direction when it...
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Relationship
Epic does a really good job. I interact most directly with our Epic TS person, but the interactions...
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Relationship, Product
For the number of release notes and upgrades or enhancements that Epic has, Epic does a really good...
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Product
Epic’s Hello World works really well for sending things out of the product suite, for texting, and...
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Relationship
I want to express a huge appreciation to the employees at Epic. They are so patient and thoughtful...
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Relationship, Operations
On numerous occasions, Epic has done their immersion trips with us, and I love the trips where they...
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Product
Epic continues to provide quality software that supports a broad range of needs. The software is...
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Relationship, Product
Epic is a beast and a monster. We work with Epic people who are scattered around the country....
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Relationship, Product
There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...
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Relationship, Operations
During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...
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Product
The product is so customizable that it makes it very easy for the analyst to create four different...
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Operations, Product
Epic does a really good job of doing usability testing and counting clicks. Their data is amazing at...
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Operations
The trainers around here have specific modules, and they train on how the software works. Then the...
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Loyalty, Product
We evaluate new products all the time, and there are certainly best-of-breed products that have very...
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Loyalty
I am hoping Epic is going to really deliver on some of their AI pieces that they are working on....
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Relationship, Product
Epic is usually a step ahead of us on integration stuff. They seem to be really proactive about...
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Relationship, Operations
On-site support is key in regard to what I would like to see with Epic’s training. And there is an...
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Product
Epic could have more integration with everything. I think with AI picking up, there is a better...
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Relationship, Product
The company has many solutions for issues, and that makes many problems easy to solve; however, some...
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Operations
As part of our implementation, we were told that certain things would work in a certain way, but...
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Operations
Epic did a terrible job with their onboarding. We were trained on an older version of the system...
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Culture, Product
Epic could have made their functionalities and workflows a little better. They promoted their system...
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Product
One of the issues that I have with Epic is with coder productivity. The product gives us good data...
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Relationship
Unlike other vendors, Epic will stick with us till the end of a conversation. There is not a time...
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Relationship, Product
I would recommend Epic because of their clinician satisfaction, data, touchpoints, interoperability,...
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Product
Some of Epic’s applications have different formatting when it comes to a presentation. I don't...
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Product
EpicCare Inpatient EHR has a lot of safety features that other systems don't have. I like my job...
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Product
I don't know whether anything could be better than EpicCare Inpatient EHR, but people can always...
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Product
The product’s Find a Doctor space is a gap. It doesn't seem to really fit well with the rest of...
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Value
99% of the time, Epic’s charges are not an issue. But there have been certain situations where it...
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Loyalty, Product
We started with the program a long time ago. We never had the Foundation System. Many of our...
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Relationship, Product
Epic has become very nimble. We historically have had optimization groups for our ED that were very...
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Product
We often say EpicCare Inpatient EHR is the Cadillac of EHRs. Epic is head and shoulders above their...
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Product, Value
Sometimes the delivery of new technology is a little slow, but EpicCare Inpatient EHR is a huge...
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Value
Epic charges us for things that we expected would be included in our EMR, like Beaker. Beaker is an...
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Product
There are little things that EpicCare Inpatient EHR doesn't do. My biggest complaint is that the...
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Product
The system has a lot of issues. We do a lot of upgrades to fix issues because there are sometimes...
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Product
EpicCare Inpatient EHR does 99% of what I want. The system is easy to understand, but it isn't...
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Product
One thing that I like better in another vendor's EHR is that if someone puts an order set on a...
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Relationship
The vendor's customer support people are always available to answer us, and we meet with our team...
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Relationship, Operations
Epic is not as helpful as we need them to be. They have let the training slide tremendously since...
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Relationship, Product
Resolute Hospital Billing is the best in the market but still has issues. Epic provides us with the...
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Loyalty
We aren't quite settled in terms of what we are doing with Epic. We try to please every person who...
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Loyalty, Operations, Product
We just did a major upgrade for the system, and things seem to be going a lot better. We were on a...
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Product
Some of our frustrations with Epic have to do with capturing charges and knowing which buttons have...
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Product
When I get frustrated with the system, it isn't because the system is awful. We have taken some...
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Product
My frustrations with the operations side of the system don't actually come from my day-to-day use of...
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Product
Epic's systems are clinically the Cadillac for bigger hospitals; they are the best out there. But...
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Value
Epic is charging us for everything they can.
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Loyalty, Product
We have had upgrades for Epic, and they have gone okay. Some of the changes are just cosmetic, and I...
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Relationship
Epic is a wonderful vendor and is great to work with. They document the heck out of everything and...
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Product
Epic is pretty good in terms of patient financial experience, like how the patient interacts with...
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Relationship
Epic is great. Who we get ahold of is hit or miss, but that is how things are at any place. We are...
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Relationship
Epic has a monopoly, and they are a big shop, so we can't get the small updates that we want. If the...
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Product
Resolute Hospital Billing isn’t particularly easy to use. It is pretty, and it has buttons, but it...
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Relationship
Epic comes in and looks at our build after we use their system for a long time, and they compare us...
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Relationship
With Epic, we have our BFF, and then I still reach out to my salesperson if I have a question, such...
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Loyalty, Product
Epic's integrated solution has all the pieces. One of the things we are working on right now is...
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Loyalty, Product
Epic has a really good dashboard for physician productivity in terms of what they are doing, what...
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Product
The system is complex, but its ease of use is getting better. The product is solid, stable, and...
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Loyalty, Product
Epic's systems meet our integration goals. We want to have one vendor and one product. Then, we want...
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Product, Value
Epic gives us nice reports on how much money we are saving now. For example, a report may say that...
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Relationship
I have regular meetings with people from Epic. They are available to answer my questions.
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Product
One issue that I have with Resolute Hospital Billing is the reporting. There still isn't a great way...
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Product
EpicCare Inpatient EHR is strong. The ordering and documentation platforms are easy to use. Viewing...
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Loyalty, Product
One of the biggest suggestions for the system we have had over the years is to incorporate the...
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Relationship
I love Epic, and they do a fantastic job. They are constantly doing updates, but not everything is...
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Operations
Implementations and upgrades from Epic are different. For a full-on implementation, Epic’s people...
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Product
We have to translate what Epic says for our organization. For instance, Epic gives us a certain...
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Operations, Product
It doesn’t matter what EHR we are working with; every EHR is complex. But in EpicCare Inpatient EHR,...
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Loyalty, Relationship, Product
There are known places where Epic is not far along or has not focused. For example, if they improved...
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Relationship
Epic is proactively bringing new things to us, and they show us their road maps for their...
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Product
One of the challenges with Epic is that some users aren't using even stuff they have access to.
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Loyalty
We are deploying more modules with Epic than we did in the past. The one domain that we are looking...
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Operations
Epic keeps telling people that they need more rigorous implementations, but then the vendor just...
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Culture, Relationship
When Epic makes promises, they keep them. The vendor is pretty careful to not make a promise that...
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Value
Epic doesn't nickel-and-dime us. Their systems are expensive, but there are a lot of things that the...
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Product
The most difficult thing to manage within the product is its security. We also have some different...
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Loyalty, Product
I would definitely choose to buy Epic's EHR again. The Epic system is one of the largest EHRs in the...
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Relationship, Operations
We have contact with Epic all the time for training, so that is not an issue. We have a regular call...
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Product
Epic does a great job with interoperability. They are doing the best that they can do, but it is a...
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Operations, Product
I would rate the ease of use higher than a clinician on the floor would. The ease of use depends on...
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Loyalty
We always try to push the vendor to do better and customize the system to what we do. Epic is always...
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Product
EpicCare Inpatient EHR is the gold standard. It replaced a lot of previous software we had and...
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Product
We really like what the product is doing, but there is always room for more. There is great value in...
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Relationship
We have a support person that reaches out to us all the time. We live around that person.
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Product
The biggest negative is that the reporting can sometimes be challenging based on some of the...
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Culture, Operations, Product
Epic needs to make the upgrade paths easier without the need to recontract. Doing a contract...
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Product
Resolute Hospital Billing is easy to use. In general, I support Epic 100%. I love the system....
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Operations, Product
Theoretically, the workflows didn't change with Hyperdrive, but if we were installing Epic's...
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Product
There are benefits to Hyperdrive beyond the speed. Hyperdrive looks updated. Epic can do a lot of...
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Loyalty
The decision to go with Hyperdrive was started with Epic. They hadn't had a major coding...
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Culture, Relationship
There are promises at a high level, and Epic keeps those. When we get into the lower level, like...
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Product
There are benefits to being on Epic's product; the system is fast and up-to-date. I don't know what...
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Relationship
Epic really listens to what people are asking for, and they don't roll out stuff before they are...
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Relationship, Operations
We installed some Epic products recently, and I don't feel like Epic knew us as the customer. But at...
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Operations
With training, not all of the resources I need are out there. We recently ran into an issue where we...
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Operations
Epic has a lot of materials, and Epic’s training wheels are great. They have training specialists...
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Product
There is so much customization we can do. If we do things as Epic has built them in their foundation...
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Relationship, Product
When the government passes new regulations and things, Epic is on top of those things, but it still...
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Loyalty, Relationship, Operations
If we had the capacity to implement everything, Epic would meet our needs. They have some really...
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Relationship
We get a lot of Epic’s reactive care concern emails for situations like when somebody finds...
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Relationship
If I don't get an answer on something or if somebody needs to dig in, things will usually get...
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Loyalty, Value
Epic is expensive, but we use their product, and we are looking at more applications and things like...
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Relationship
Under the Optum partnership, Epic has some great ideas about efficiencies and leveraging additional...
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Product
We are pretty happy with Resolute Hospital Billing. The overall quality of what Epic offers rates at...
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Operations
Epic had a C-team for the implementation. Resolute Hospital Billing is oversold. The product works...
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Relationship
Epic tries to act like they hear customers, but that doesn’t mean they are going to do anything....
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Relationship
When we need Boost resources, we go to them. The Boost resource we have now is fantastic. Other ones...
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Relationship
Epic is proactive in what they want us to focus on because then they can tout things across all...
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Product
Epic is really good at weaving filters really tightly early on. Users want clean claims to go out to...
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Relationship, Operations
Our setting is complex, so the first person who we call at Epic can't always help us. However, the...
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Operations
Other vendors' implementations are supported by a partner organization that might help with that...
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Product
On the acute side of things, there is so much variability that we feel like we have to peck around....
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Operations
We had training sessions, but they were provided by the vendor and not something we had superusers...
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Loyalty, Product
With Epic, some interfaces are better and some are not. However, we don’t yet have all the...
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Product
There are some things that Epic puts out there that I don't think are very contemporary. For...
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Value
Things are definitely more cost driven now with Epic. In the beginning, Epic was just trying to get...
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Product
We have a bunch of templates and different things that go out on the inpatient side, and I feel like...
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Operations, Product
For our patients, the product still seems very confusing when it comes to the MyChart piece and what...
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Product
There are a lot of pop-ups, and that can get overwhelming when we have track boards, record...
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Product, Value
There is a lot of good data within the system. The issue is equipping us as organizations to harness...
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Value
Epic avoids charging for every little thing because part of the process is purchasing support, so we...
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Product
There are a lot of things I like about EpicCare Inpatient EHR. We have a high rate of uptime. The...
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Product
I would like to see improvements with data extraction. Getting useful data can be challenging....
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Product
Some of the integration issues might not be the vendor's fault. They could have to do with the...
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Loyalty
We are really looking forward to getting a lot of capacity management tools in our next upgrade...
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Relationship
Epic has the Sherlock portal where clients can log questions and issues, and they have generally...
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Product
We are in a very high percentile of happiness with our integrations. Fewer than half of our users...
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Relationship, Operations, Product
Part of the problem with Epic is that we have to have the right analyst to build and understand the...
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Operations
When we first went on the system, we requested all these different things, but Epic responded that...
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Value
With Epic, we don't charge unless we go onto a new module. Epic costs lots and lots of money, and it...
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Relationship
Epic is very good at supporting us when we have some issues, but we don't interact with the...
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Product
Within EpicCare Inpatient EHR, we can create documentation for providers and nurses according to our...
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Product
One of the hindrances in every system that always occurs when they start rolling a product out is...
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Product
Resolute Hospital Billing is amazing, especially coming from a previous organization where we were...
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Operations
One part of our business implemented Epic's system, and the vendor did a bad deal where they just...
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Relationship
Epic seems to be really focused on full integration and the whole Epic-first concept. Also, the...
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Operations, Product
Resolute Hospital Billing is an easy product to self-teach to some extent, but there is a lot of...
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Relationship
Sometimes Epic is not super proactive. Also, they are very specific about who we work with and how...
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Value
To some extent, we haven't received all of our money's worth with Resolute Hospital Billing because...
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Loyalty, Relationship, Product
Innovation is one of Epic's strong points. They are not happy with what they have, so they are...
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Product
A lot of medical software is awful, and Epic's product isn't. It is pretty straightforward to use...
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Relationship, Operations
We are doing a transition with Epic, and we have struggled a lot because of their inability to...
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Value
Epic does have project management charges and start-up charges, but I have not heard the final cost...
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Product
EpicCare Inpatient EHR's biggest strengths are data collection, data management, and analysis. When...
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Relationship, Operations
One of the most difficult things to build electronically is care plan documentation, and Epic has...
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Relationship
Epic seems to consistently hire very smart people in their technical support role, and Epic is very...
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Operations, Product
There are a lot of ways for us to get a particular answer or find a particular thing in the system....
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Relationship
Epic is very proactive and forward thinking.
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Operations, Product
Inpatient areas tend to be complex environments in general, and there were issues when we tried to...
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Product
The ordering workflows in EpicCare Inpatient EHR are very solid, including the ability to build...
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Operations
Epic does a good job of training users on the system, especially on the inpatient side. However,...
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Product
For case management in particular, I like being able to do Secure Chat in EpicCare Inpatient EHR....
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Product
Many of our physicians are getting Secure Chat fatigue because they get so many messages daily in...
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Relationship
Our Epic analyst doesn’t know enough about the whole case management piece. So the response to a lot...
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Product
There are still some things that I would like to see in Epic's system, such as clinical care...
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Operations, Product
Trying to find information in the product can sometimes be difficult. We have to really go digging,...
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Operations
There is no training for our areas from the vendor. We have to create the training ourselves.
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Product
For our purposes, the system works, and we can review all parts of the record, including the...
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Relationship, Product
Epic will make adjustments to the system, and they are constantly trying to upgrade the system and...
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Product
I like having everything available in one area in the system. We don't have to go through multiple...
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Value
The vendor isn't timely when it comes to delivering new technology to meet our needs. When a new...
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Loyalty
Resolute Hospital Billing works pretty well in our current environment. I don't know how it is going...
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Product
I have worked with Cerner's patient accounting system and some other vendors' systems, and I think...
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Product
There are definitely some things in Resolute Hospital Billing that could be improved. There are...
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Relationship, Operations
With Epic, organizations have to know what questions to ask. However, sometimes, organizations don't...
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Relationship, Value
Epic does a decent job of avoiding charging for every little thing. The quality of Epic's ongoing...
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Product
The product’s biggest strength is that it can automate a lot of processes that we were doing...
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Relationship, Product
I have worked with several different products, but Resolute Hospital Billing is just simpler, and I...
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Relationship, Operations
I’m dependent on Epic for a lot of different things that they have to change and work on. I wish...
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Loyalty, Relationship
Several years ago, we decided to invest in Epic, and we will continue to partner with Epic to meet...
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Operations, Product
The day-to-day workflow piece is really accessible for staff. However, the reporting and analytics...
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Product
My overall satisfaction with EpicCare Inpatient EHR is good. However, when we went live with it, I...
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Operations, Product
The core product of EpicCare Inpatient EHR still works very well and has good functionality. With...
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Relationship, Operations, Product
We get Epic updates and see new things, but it just seems like the new things are frequent. There is...
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Product
The comprehensive clinical functionality eliminates interoperability problems of best-of-breed EHR components....
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Relationship, Operations, Product
There are a lot of options with the product, and there are a lot more self-services than there used...
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Relationship
Epic is very proactive, and they keep up with regulatory requirements. They plan to make those part...
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Relationship
For the vast majority of our people, Epic has been a great partner. They don't keep their promises...
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Value
Epic provides a lot of services for what we pay, and others would nickel-and-dime me to death. Epic...
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Culture
We know what we are getting with the product, and it does what the vendor says it will. We may not...
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Culture, Value
Epic doesn’t avoid charging for every little thing. We have licensing fees that it takes a PhD to...
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Operations, Product
Everybody can customize so much and make their own messes. There are probably six different ways to...
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Loyalty, Product
The integrated nature of Epic's system is a strength. It is also an opportunity because there are so...
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Loyalty, Product
Epic seems to be embracing things faster. They are getting some of the additional functionality we...
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Value
We're a little sad that Epic want's to charge us for some coding that is necessary for us to meet...
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Relationship
Epic's support team is really responsive. We also don’t have a problem with executive involvement...
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Loyalty, Relationship, Product, Value
I would recommend the product. If I had been asked that many years ago, I would have given a...
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Product
The Epic EHR is far from perfect. There is still tons of clunkiness in it from a clinician's point...
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Relationship, Product
Things have been really good with Epic. We are not in catch-up mode. We are definitely not an Epic...
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Operations
Epic doesn't provide any ongoing training, per se. Their documentation isn't exactly the easiest...
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Relationship
With Resolute Hospital Billing, we can always reach somebody if we need to. Even after hours, the...
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Relationship
In my past years of experience working with Epic, they have been pretty honest in telling us about...
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Loyalty, Product
I struggle to send other vendors our data when we have it all in Epic's system and it works with our...
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