EpicCare Inpatient EHR Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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CIO

Relationship

With support, we usually call first, and then Epic creates a ticket. We can also create a ticket...

Apr 2024
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CIO

Operations, Product

I would recommend the product, but I would tell someone to make sure they follow Epic's...

Apr 2024
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Manager

Product, Value

This software has almost limitless capabilities, but focusing on site-specific customization causes...

Apr 2024
||
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Analyst/Coordinator

Value

The type of site I have really limits my use of Epic's product. The EHR is very expensive, and I...

Apr 2024
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Director

Relationship, Product

Epic promises all kinds of crazy stuff with every update. They do some things but not others. Some...

Apr 2024
||
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Director

Relationship

Epic’s customer support team is terrible. They take a long time. We submitted an issue several...

Apr 2024
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Analyst/Coordinator

Relationship, Product

Epic’s pace of development is right, and they have definitely gone in the right direction when it...

Apr 2024
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Analyst/Coordinator

Relationship

Epic does a really good job. I interact most directly with our Epic TS person, but the interactions...

Apr 2024
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Analyst/Coordinator

Relationship, Product

For the number of release notes and upgrades or enhancements that Epic has, Epic does a really good...

Apr 2024
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Analyst/Coordinator

Product

Epic’s Hello World works really well for sending things out of the product suite, for texting, and...

Apr 2024
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Analyst/Coordinator

Relationship

I want to express a huge appreciation to the employees at Epic. They are so patient and thoughtful...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

On numerous occasions, Epic has done their immersion trips with us, and I love the trips where they...

Apr 2024
||
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Analyst/Coordinator

Product

Epic continues to provide quality software that supports a broad range of needs. The software is...

Apr 2024
||
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Analyst/Coordinator

Product

The product is so customizable that it makes it very easy for the analyst to create four different...

Apr 2024
||
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Analyst/Coordinator

Operations, Product

Epic does a really good job of doing usability testing and counting clicks. Their data is amazing at...

Apr 2024
||
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Analyst/Coordinator

Operations

The trainers around here have specific modules, and they train on how the software works. Then the...

Apr 2024
||
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Analyst/Coordinator

Loyalty, Product

We evaluate new products all the time, and there are certainly best-of-breed products that have very...

Apr 2024
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CIO

Loyalty

I am hoping Epic is going to really deliver on some of their AI pieces that they are working on....

Mar 2024
||
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CIO

Relationship, Product

Epic is usually a step ahead of us on integration stuff. They seem to be really proactive about...

Mar 2024
||
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VP/Other Executive

Relationship, Operations

On-site support is key in regard to what I would like to see with Epic’s training. And there is an...

Mar 2024
||
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VP/Other Executive

Product

Epic could have more integration with everything. I think with AI picking up, there is a better...

Mar 2024
||
(0)
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Director

Relationship, Product

The company has many solutions for issues, and that makes many problems easy to solve; however, some...

Mar 2024
||
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VP/Other Executive

Operations

As part of our implementation, we were told that certain things would work in a certain way, but...

Mar 2024
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VP/Other Executive

Operations

Epic did a terrible job with their onboarding. We were trained on an older version of the system...

Mar 2024
||
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VP/Other Executive

Culture, Product

Epic could have made their functionalities and workflows a little better. They promoted their system...

Mar 2024
||
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VP/Other Executive

Product

One of the issues that I have with Epic is with coder productivity. The product gives us good data...

Mar 2024
||
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Director

Relationship

Unlike other vendors, Epic will stick with us till the end of a conversation. There is not a time...

Mar 2024
||
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Director

Relationship, Product

I would recommend Epic because of their clinician satisfaction, data, touchpoints, interoperability,...

Mar 2024
||
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Director

Product

Some of Epic’s applications have different formatting when it comes to a presentation. I don't...

Mar 2024
||
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Manager

Product

EpicCare Inpatient EHR has a lot of safety features that other systems don't have. I like my job...

Mar 2024
||
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Director

Product

I don't know whether anything could be better than EpicCare Inpatient EHR, but people can always...

Mar 2024
||
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CIO

Product

The product’s Find a Doctor space is a gap. It doesn't seem to really fit well with the rest of...

Mar 2024
||
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CIO

Value

99% of the time, Epic’s charges are not an issue. But there have been certain situations where it...

Mar 2024
||
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CIO

Loyalty, Product

We started with the program a long time ago. We never had the Foundation System. Many of our...

Mar 2024
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Manager

Relationship, Product

Epic has become very nimble. We historically have had optimization groups for our ED that were very...

Mar 2024
||
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Manager

Product

We often say EpicCare Inpatient EHR is the Cadillac of EHRs. Epic is head and shoulders above their...

Mar 2024
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Manager

Product, Value

Sometimes the delivery of new technology is a little slow, but EpicCare Inpatient EHR is a huge...

Mar 2024
||
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CMIO

Value

Epic charges us for things that we expected would be included in our EMR, like Beaker. Beaker is an...

Mar 2024
||
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CMIO

Product

There are little things that EpicCare Inpatient EHR doesn't do. My biggest complaint is that the...

Mar 2024
||
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CMIO

Product

The system has a lot of issues. We do a lot of upgrades to fix issues because there are sometimes...

Mar 2024
||
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CMIO

Product

EpicCare Inpatient EHR does 99% of what I want. The system is easy to understand, but it isn't...

Mar 2024
||
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CMIO

Product

One thing that I like better in another vendor's EHR is that if someone puts an order set on a...

Mar 2024
||
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CMIO

Relationship

The vendor's customer support people are always available to answer us, and we meet with our team...

Mar 2024
||
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COO

Loyalty

We aren't quite settled in terms of what we are doing with Epic. We try to please every person who...

Mar 2024
||
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COO

Loyalty, Operations, Product

We just did a major upgrade for the system, and things seem to be going a lot better. We were on a...

Mar 2024
||
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COO

Product

Some of our frustrations with Epic have to do with capturing charges and knowing which buttons have...

Mar 2024
||
(0)
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COO

Product

When I get frustrated with the system, it isn't because the system is awful. We have taken some...

Mar 2024
||
(0)
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COO

Product

My frustrations with the operations side of the system don't actually come from my day-to-day use of...

Mar 2024
||
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CIO

Relationship

With Epic, we have our BFF, and then I still reach out to my salesperson if I have a question, such...

Mar 2024
||
(0)
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CIO

Loyalty, Product

Epic's integrated solution has all the pieces. One of the things we are working on right now is...

Mar 2024
||
(0)
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CIO

Loyalty, Product

Epic has a really good dashboard for physician productivity in terms of what they are doing, what...

Mar 2024
||
(0)
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CMIO

Product

EpicCare Inpatient EHR is strong. The ordering and documentation platforms are easy to use. Viewing...

Mar 2024
||
(0)
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CMIO

Loyalty, Product

One of the biggest suggestions for the system we have had over the years is to incorporate the...

Mar 2024
||
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Director

Relationship

I love Epic, and they do a fantastic job. They are constantly doing updates, but not everything is...

Mar 2024
||
(0)
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Director

Operations

Implementations and upgrades from Epic are different. For a full-on implementation, Epic’s people...

Mar 2024
||
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Director

Product

We have to translate what Epic says for our organization. For instance, Epic gives us a certain...

Mar 2024
||
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Director

Operations, Product

It doesn’t matter what EHR we are working with; every EHR is complex. But in EpicCare Inpatient EHR,...

Mar 2024
||
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Director

Loyalty, Relationship, Product

There are known places where Epic is not far along or has not focused. For example, if they improved...

Mar 2024
||
(0)
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Director

Relationship

Epic is proactively bringing new things to us, and they show us their road maps for their...

Mar 2024
||
(0)
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Director

Product

One of the challenges with Epic is that some users aren't using even stuff they have access to.

Mar 2024
||
(0)
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CMIO

Loyalty

We are deploying more modules with Epic than we did in the past. The one domain that we are looking...

Feb 2024
||
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CMIO

Operations

Epic keeps telling people that they need more rigorous implementations, but then the vendor just...

Feb 2024
||
(0)
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CMIO

Culture, Relationship

When Epic makes promises, they keep them. The vendor is pretty careful to not make a promise that...

Feb 2024
||
(0)
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CMIO

Value

Epic doesn't nickel-and-dime us. Their systems are expensive, but there are a lot of things that the...

Feb 2024
||
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CMIO

Product

The most difficult thing to manage within the product is its security. We also have some different...

Feb 2024
||
(0)
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Nurse

Loyalty, Product

I would definitely choose to buy Epic's EHR again. The Epic system is one of the largest EHRs in the...

Feb 2024
||
(0)
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Nurse

Relationship, Operations

We have contact with Epic all the time for training, so that is not an issue. We have a regular call...

Feb 2024
||
(0)
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Nurse

Product

Epic does a great job with interoperability. They are doing the best that they can do, but it is a...

Feb 2024
||
(0)
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Nurse

Operations, Product

I would rate the ease of use higher than a clinician on the floor would. The ease of use depends on...

Feb 2024
||
(0)
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Nurse

Loyalty

We always try to push the vendor to do better and customize the system to what we do. Epic is always...

Feb 2024
||
(0)
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Manager

Product

EpicCare Inpatient EHR is the gold standard. It replaced a lot of previous software we had and...

Feb 2024
||
(0)
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CMIO

Product

We really like what the product is doing, but there is always room for more. There is great value in...

Feb 2024
||
(0)
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CMIO

Relationship

We have a support person that reaches out to us all the time. We live around that person.

Feb 2024
||
(0)
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CMIO

Product

The biggest negative is that the reporting can sometimes be challenging based on some of the...

Feb 2024
||
(0)
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CMIO

Culture, Operations, Product

Epic needs to make the upgrade paths easier without the need to recontract. Doing a contract...

Feb 2024
||
(0)
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Manager

Operations, Product

Theoretically, the workflows didn't change with Hyperdrive, but if we were installing Epic's...

Feb 2024
||
(0)
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Manager

Product

There are benefits to Hyperdrive beyond the speed. Hyperdrive looks updated. Epic can do a lot of...

Feb 2024
||
(0)
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Manager

Loyalty

The decision to go with Hyperdrive was started with Epic. They hadn't had a major coding...

Feb 2024
||
(0)
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Manager

Culture, Relationship

There are promises at a high level, and Epic keeps those. When we get into the lower level, like...

Feb 2024
||
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Manager

Product

There are benefits to being on Epic's product; the system is fast and up-to-date. I don't know what...

Feb 2024
||
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Manager

Relationship

Epic really listens to what people are asking for, and they don't roll out stuff before they are...

Feb 2024
||
(0)
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Manager

Relationship, Operations

We installed some Epic products recently, and I don't feel like Epic knew us as the customer. But at...

Feb 2024
||
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Manager

Operations

With training, not all of the resources I need are out there. We recently ran into an issue where we...

Feb 2024
||
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Manager

Operations

Epic has a lot of materials, and Epic’s training wheels are great. They have training specialists...

Feb 2024
||
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Manager

Product

There is so much customization we can do. If we do things as Epic has built them in their foundation...

Feb 2024
||
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Manager

Relationship, Product

When the government passes new regulations and things, Epic is on top of those things, but it still...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship, Operations

If we had the capacity to implement everything, Epic would meet our needs. They have some really...

Feb 2024
||
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Manager

Relationship

We get a lot of Epic’s reactive care concern emails for situations like when somebody finds...

Feb 2024
||
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Manager

Relationship

If I don't get an answer on something or if somebody needs to dig in, things will usually get...

Feb 2024
||
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Manager

Loyalty, Value

Epic is expensive, but we use their product, and we are looking at more applications and things like...

Feb 2024
||
(0)
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Manager

Relationship

Under the Optum partnership, Epic has some great ideas about efficiencies and leveraging additional...

Feb 2024
||
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CIO

Product

Epic is really good at weaving filters really tightly early on. Users want clean claims to go out to...

Feb 2024
||
(0)
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CIO

Relationship, Operations

Our setting is complex, so the first person who we call at Epic can't always help us. However, the...

Feb 2024
||
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CIO

Operations

Other vendors' implementations are supported by a partner organization that might help with that...

Feb 2024
||
(0)
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CIO

Product

On the acute side of things, there is so much variability that we feel like we have to peck around....

Feb 2024
||
(0)
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CNO

Operations

We had training sessions, but they were provided by the vendor and not something we had superusers...

Feb 2024
||
(0)
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CNO

Loyalty, Product

With Epic, some interfaces are better and some are not. However, we don’t yet have all the...

Feb 2024
||
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CNO

Product

There are some things that Epic puts out there that I don't think are very contemporary. For...

Feb 2024
||
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Manager

Value

Things are definitely more cost driven now with Epic. In the beginning, Epic was just trying to get...

Feb 2024
||
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Manager

Product

We have a bunch of templates and different things that go out on the inpatient side, and I feel like...

Feb 2024
||
(0)
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Manager

Operations, Product

For our patients, the product still seems very confusing when it comes to the MyChart piece and what...

Feb 2024
||
(0)
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Manager

Product

There are a lot of pop-ups, and that can get overwhelming when we have track boards, record...

Feb 2024
||
(0)
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Manager

Product, Value

There is a lot of good data within the system. The issue is equipping us as organizations to harness...

Feb 2024
||
(0)
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Nurse

Value

Epic avoids charging for every little thing because part of the process is purchasing support, so we...

Feb 2024
||
(0)
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Nurse

Product

There are a lot of things I like about EpicCare Inpatient EHR. We have a high rate of uptime. The...

Feb 2024
||
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Nurse

Product

I would like to see improvements with data extraction. Getting useful data can be challenging....

Feb 2024
||
(0)
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Nurse

Product

Some of the integration issues might not be the vendor's fault. They could have to do with the...

Feb 2024
||
(0)
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CMIO

Loyalty

We are really looking forward to getting a lot of capacity management tools in our next upgrade...

Jan 2024
||
(0)
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CMIO

Relationship

Epic has the Sherlock portal where clients can log questions and issues, and they have generally...

Jan 2024
||
(0)
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CMIO

Product

We are in a very high percentile of happiness with our integrations. Fewer than half of our users...

Jan 2024
||
(0)
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Director

Relationship, Operations, Product

Part of the problem with Epic is that we have to have the right analyst to build and understand the...

Jan 2024
||
(0)
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Director

Operations

When we first went on the system, we requested all these different things, but Epic responded that...

Jan 2024
||
(0)
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Director

Value

With Epic, we don't charge unless we go onto a new module. Epic costs lots and lots of money, and it...

Jan 2024
||
(0)
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Director

Relationship

Epic is very good at supporting us when we have some issues, but we don't interact with the...

Jan 2024
||
(0)
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Director

Product

Within EpicCare Inpatient EHR, we can create documentation for providers and nurses according to our...

Jan 2024
||
(0)
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Director

Product

One of the hindrances in every system that always occurs when they start rolling a product out is...

Jan 2024
||
(0)
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Manager

Product

A lot of medical software is awful, and Epic's product isn't. It is pretty straightforward to use...

Jan 2024
||
(0)
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Director

Relationship, Operations

We are doing a transition with Epic, and we have struggled a lot because of their inability to...

Jan 2024
||
(0)
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Director

Value

Epic does have project management charges and start-up charges, but I have not heard the final cost...

Jan 2024
||
(0)
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Manager

Product

EpicCare Inpatient EHR's biggest strengths are data collection, data management, and analysis. When...

Jan 2024
||
(0)
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Manager

Relationship, Operations

One of the most difficult things to build electronically is care plan documentation, and Epic has...

Jan 2024
||
(0)
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Manager

Relationship

Epic seems to consistently hire very smart people in their technical support role, and Epic is very...

Jan 2024
||
(0)
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Director

Operations, Product

There are a lot of ways for us to get a particular answer or find a particular thing in the system....

Jan 2024
||
(0)
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Director

Relationship

Epic is very proactive and forward thinking.

Jan 2024
||
(0)
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CMIO

Operations, Product

Inpatient areas tend to be complex environments in general, and there were issues when we tried to...

Jan 2024
||
(0)
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CMIO

Product

The ordering workflows in EpicCare Inpatient EHR are very solid, including the ability to build...

Jan 2024
||
(0)
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CMIO

Operations

Epic does a good job of training users on the system, especially on the inpatient side. However,...

Jan 2024
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Director

Product

For case management in particular, I like being able to do Secure Chat in EpicCare Inpatient EHR....

Jan 2024
||
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Director

Product

Many of our physicians are getting Secure Chat fatigue because they get so many messages daily in...

Jan 2024
||
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Director

Relationship

Our Epic analyst doesn’t know enough about the whole case management piece. So the response to a lot...

Jan 2024
||
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Director

Product

There are still some things that I would like to see in Epic's system, such as clinical care...

Jan 2024
||
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Director

Operations, Product

Trying to find information in the product can sometimes be difficult. We have to really go digging,...

Jan 2024
||
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Manager

Operations

There is no training for our areas from the vendor. We have to create the training ourselves.

Jan 2024
||
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Manager

Product

For our purposes, the system works, and we can review all parts of the record, including the...

Jan 2024
||
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Manager

Relationship, Product

Epic will make adjustments to the system, and they are constantly trying to upgrade the system and...

Jan 2024
||
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Manager

Product

I like having everything available in one area in the system. We don't have to go through multiple...

Jan 2024
||
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Director

Loyalty, Relationship

Several years ago, we decided to invest in Epic, and we will continue to partner with Epic to meet...

Jan 2024
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Director

Operations, Product

The day-to-day workflow piece is really accessible for staff. However, the reporting and analytics...

Jan 2024
||
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Manager

Product

My overall satisfaction with EpicCare Inpatient EHR is good. However, when we went live with it, I...

Jan 2024
||
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Physician

Operations, Product

The core product of EpicCare Inpatient EHR still works very well and has good functionality. With...

Jan 2024
||
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Physician

Relationship, Operations, Product

We get Epic updates and see new things, but it just seems like the new things are frequent. There is...

Jan 2024
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Physician

Product

The comprehensive clinical functionality eliminates interoperability problems of best-of-breed EHR components....

Dec 2023
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Manager

Relationship, Operations, Product

There are a lot of options with the product, and there are a lot more self-services than there used...

Dec 2023
||
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Manager

Relationship

Epic is very proactive, and they keep up with regulatory requirements. They plan to make those part...

Dec 2023
||
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Manager

Relationship

For the vast majority of our people, Epic has been a great partner. They don't keep their promises...

Dec 2023
||
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Manager

Value

Epic provides a lot of services for what we pay, and others would nickel-and-dime me to death. Epic...

Dec 2023
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VP/Other Executive

Culture

We know what we are getting with the product, and it does what the vendor says it will. We may not...

Dec 2023
||
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VP/Other Executive

Culture, Value

Epic doesn’t avoid charging for every little thing. We have licensing fees that it takes a PhD to...

Dec 2023
||
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VP/Other Executive

Operations, Product

Everybody can customize so much and make their own messes. There are probably six different ways to...

Dec 2023
||
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VP/Other Executive

Loyalty, Product

The integrated nature of Epic's system is a strength. It is also an opportunity because there are so...

Dec 2023
||
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VP/Other Executive

Loyalty, Product

Epic seems to be embracing things faster. They are getting some of the additional functionality we...

Dec 2023
||
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VP/Other Executive

Value

We're a little sad that Epic want's to charge us for some coding that is necessary for us to meet...

Dec 2023
||
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VP/Other Executive

Relationship

Epic's support team is really responsive. We also don’t have a problem with executive involvement...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product, Value

I would recommend the product. If I had been asked that many years ago, I would have given a...

Dec 2023
||
(0)
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CIO

Product

The Epic EHR is far from perfect. There is still tons of clunkiness in it from a clinician's point...

Dec 2023
||
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Manager

Relationship

We can get Epic on the phone easily for support, and we can investigate to figure out why problems...

Dec 2023
||
(0)
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Manager

Loyalty, Operations

The Hyperdrive feature will be fantastic in the future, and I do think EpicCare Inpatient EHR is...

Dec 2023
||
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Manager

Value

I don’t know whether we have received our money's worth from Epic. There is no better software than...

Dec 2023
||
(0)
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Manager

Operations

Several things went wrong with EpicCare Inpatient EHR, and those things were very disappointing and...

Dec 2023
||
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Manager

Relationship, Operations, Product

Epic messed some things up with our integration; we have had continued problems because Hyperdrive...

Dec 2023
||
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Manager

Relationship, Product

Epic has good ideas, and I don't think anyone has better software out there for what we do, but Epic...

Dec 2023
||
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CNO

Relationship

Epic doesn't promise something they can't deliver. It may be in development for who knows how long,...

Dec 2023
||
(0)
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CNO

Relationship

Epic has such a large percentage of the market that they are very arrogant, so when they are ready...

Dec 2023
||
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CNO

Operations

The initial training for the product was great. Ongoing training doesn't exist unless we pay for it....

Dec 2023
||
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CNO

Culture, Relationship, Value

All the consultants or vendors that don't talk to each other try to create products that we can use,...

Dec 2023
||
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CNO

Relationship

Epic’s support team is very responsive. I meet with them regularly. They get involved when there is...

Dec 2023
||
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CIO

Value

Judy Faulkner has been great. She is super responsive. But I am starting to get nickel-and-dimed for...

Nov 2023
||
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VP/Other Executive

Value

Epic doesn’t charge for every little thing, but their system is very expensive.

Nov 2023
||
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VP/Other Executive

Relationship, Product

Epic is doing a very good job of both providing and having an accurate road map. The basic...

Nov 2023
||
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VP/Other Executive

Product

In general, everyone is pretty happy with Epic. We have had very few complaints. We have never seen...

Nov 2023
||
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VP/Other Executive

Operations

Epic has a recommended methodology for end-user training, so we have to take things in a package.

Nov 2023
||
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VP/Other Executive

Relationship, Product

We are highly satisfied with Epic’s product quality. They do a pretty good job with that. Epic is...

Nov 2023
||
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VP/Other Executive

Culture, Value

As a caveat, nobody is ever happy with what they spend on their EHR. But with regard to Epic, they...

Nov 2023
||
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VP/Other Executive

Product

EpicCare Inpatient EHR is hands down the standout in terms of solutions that are available today....

Nov 2023
||
(0)
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CIO

Operations

Epic's training has to improve because their training has gone bad. The training is generic, and...

Nov 2023
||
(0)
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CIO

Product, Value

EpicCare Inpatient EHR is phenomenal and transformational. It is expensive, but I tell people to buy...

Nov 2023
||
(0)
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CIO

Relationship

We can't live without Epic. They go above and beyond and always keep their promises.

Nov 2023
||
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CIO

Operations, Product

Epic will not let us touch the software until we are certified in it, and that is smart. As a...

Nov 2023
||
(0)
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Manager

Operations, Product

We had a great experience rolling out Epic's system and working with their teams. For the most part,...

Nov 2023
||
(0)
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Manager

Relationship

Epic's support is quite variable by application.

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Epic does a good job of putting out continual updates to make the system better, and they...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

There are some pieces of the system that don't seem to work very well yet, so we are using outside...

Nov 2023
||
(0)
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VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is easy to use, but it can sometimes be confusing to know where to go to get...

Nov 2023
||
(0)
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VP/Other Executive

Product

The system's integration with all of the different pieces of the healthcare world is nice, from...

Nov 2023
||
(0)
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CIO

Relationship

With Epic, we know who to escalate to. We very rarely have to escalate things, but the vendor is...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship, Product

The product is solid. Epic is working very hard to help automate even more tasks, leveraging things...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Epic is always a good partner in terms of telling us what is coming and what we should be doing. The...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Epic thinks they know all; they try to tell us how to do things they don't necessarily have...

Nov 2023
||
(0)
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CMIO

Value

I feel like our experience is getting more like there are little extra costs for things, and those...

Oct 2023
||
(0)
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CMIO

Loyalty, Product

Epic has some cool development stuff coming that we are excited about. We did a lot of work recently...

Oct 2023
||
(0)
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CMIO

Loyalty, Product

I wish we had some of the stuff that is coming and that we are excited about right now, such as the...

Oct 2023
||
(0)
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CMIO

Relationship

We have shared feedback with Epic, and they are responding. I am sure they have heard the same...

Oct 2023
||
(0)
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Manager

Relationship

We have a pretty big department that acts as liaisons for Epic. All the liaisons are assigned to...

Oct 2023
||
(0)
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Manager

Product

For EpicCare Inpatient EMR, I try to learn the Slicer Dicer piece. It may be my naïveté or my lack...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Epic has been very engaged and responsive, and they have really provided nice collaboration and...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Moving to Epic has been a difficult transition for some. Epic is so big, and there are so many...

Oct 2023
||
(0)
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CMO

Relationship

Epic pays attention to us and does not want us to be unhappy. Their upgrades are pretty smooth, and...

Oct 2023
||
(0)
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CMO

Value

EpicCare Inpatient EHR is expensive, but it is worth the cost.

Oct 2023
||
(0)
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VP/Other Executive

Product, Value

Epic's EHR is very expensive. The system is built more for an inpatient hospital in a large, brick...

Oct 2023
||
(0)
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CIO

Relationship, Product

Epic is a monopoly. In the EMR space, they just never move the needle on usability. I want them to...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

As Epic is growing and becoming the most popular vendor in the industry, I think Epic is losing...

Oct 2023
||
(0)
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Director

Operations

I was very satisfied with Epic’s training. Epic does a really good job with that.

Oct 2023
||
(0)
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Director

Relationship

Epic is always available. They have multiple ways of contacting them and getting support. We can do...

Oct 2023
||
(0)
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Director

Relationship

Epic is really good at being proactive. They send out bulletins before we even know we have an issue....

Oct 2023
||
(0)
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VP/Other Executive

Product

I think Epic has done well with integrating all of their systems together. One patient, one chart is...

Oct 2023
||
(0)
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Manager

Relationship

In general, our relationship with Epic is good and very positive. Epic communicates with us well....

Oct 2023
||
(0)
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Manager

Relationship

The people we meet with from Epic are generally pretty supportive, but the way Epic takes and...

Oct 2023
||
(0)
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Manager

Operations, Product

For this project specifically, the staff members that Epic assigned to us were a little subpar....

Oct 2023
||
(0)
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Director

Relationship, Product

Our users seem to be very happy with the tools that Epic has and with the flexibility to customize...

Oct 2023
||
(0)
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CIO

Relationship

Epic did a great job in pivoting quickly to respond to what healthcare systems needed for COVID-19...

Oct 2023
||
(0)
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CIO

Loyalty, Relationship

I don't love that there is just one giant in the industry and that everyone else is a distant...

Oct 2023
||
(0)
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Director

Operations, Product

It would be nice to see some more documentation that we could share with our users to explain things...

Oct 2023
||
(0)
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Nurse

Operations, Product

Epic makes so many upgrades that it is challenging for our staff to keep up. It is also hard to keep...

Oct 2023
||
(0)
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Nurse

Relationship

Sometimes Epic is slow to respond to people, and I think that they advertise themselves to be a...

Oct 2023
||
(0)
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Nurse

Product

There are so many different ways to do something in the EHR. We would think that would be a positive...

Oct 2023
||
(0)
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VP/Other Executive

Product

I like that there are several modules within Epic's EHR and that it is one solution for everything...

Sep 2023
||
(0)
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CTO

Relationship

Our BFF, who is somewhat new to the BFF role, occasionally has to check on things. They are...

Sep 2023
||
(0)
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CTO

Relationship

I wouldn't hesitate to recommend Epic; they are very receptive to feedback. We worked with them to...

Sep 2023
||
(0)
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CTO

Value

Every time we turn around, there's a new fee increase, and the price seems to go up. Epic...

Sep 2023
||
(0)
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CTO

Operations

Epic does a tremendous job with their implementations and upgrades. The training materials Epic...

Sep 2023
||
(0)
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CTO

Loyalty, Product

Compared to their peers, Epic seems far ahead. They are pushing the leading edge, if not the...

Sep 2023
||
(0)
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CTO

Product, Value

The complaints we receive about the system are nearly nonexistent. The ones we do receive are more...

Sep 2023
||
(0)
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CIO

Culture, Value

Epic seems to be doing more nickel-and-diming than they have in the past. They keep changing some of...

Sep 2023
||
(0)
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CIO

Loyalty, Relationship, Product

Integration has been more challenging with Epic. Epic is far behind in the API game. The healthcare...

Sep 2023
||
(0)
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CIO

Operations

Training is one of Epic’s strengths. They do a good job with that.

Sep 2023
||
(0)
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CIO

Relationship

Epic is good at acknowledging what will and won’t work.

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Product, Product

I have a lot of confidence in Epic regarding Hyperdrive, but I’m nervous too. I would probably be...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

Things with Epic have gone great. We have a BFF, and we meet on a regular basis with them to hear...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Things with the EHR are great, and the software continues to evolve in a good way. Epic has great...

Sep 2023
||
(0)
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VP/Other Executive

Culture, Culture, Relationship, Relationship

My biggest issue with Epic is that we don't have representation at UGM or XGM and that would be...

Sep 2023
||
(0)
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VP/Other Executive

Operations, Operations

We had issues with one of our go-lives, and part of the problem was Epic not saying that we weren’t...

Sep 2023
||
(0)
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Director

Relationship

Epic does keep their promises. They are continuing to develop their CDI functionality, and they are...

Sep 2023
||
(0)
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Director

Value

Epic thus far has not charged us anything extra for any of the upgrades or added functionality they...

Sep 2023
||
(0)
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Director

Product

Epic's system is very user friendly; it is very logical and easy to manage if we want to make...

Sep 2023
||
(0)