EpicCare Inpatient EHR Commentary
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Coray Tate
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User Commentary

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Manager

Operations, Product

Theoretically, the workflows didn't change with Hyperdrive, but if we were installing Epic's...

Feb 2024
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Manager

Product

There are benefits to Hyperdrive beyond the speed. Hyperdrive looks updated. Epic can do a lot of...

Feb 2024
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Manager

Loyalty

The decision to go with Hyperdrive was started with Epic. They hadn't had a major coding...

Feb 2024
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Manager

Culture, Relationship

There are promises at a high level, and Epic keeps those. When we get into the lower level, like...

Feb 2024
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Manager

Product

There are benefits to being on Epic's product; the system is fast and up-to-date. I don't know what...

Feb 2024
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Manager

Relationship

Epic really listens to what people are asking for, and they don't roll out stuff before they are...

Feb 2024
||
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Manager

Relationship, Operations

We installed some Epic products recently, and I don't feel like Epic knew us as the customer. But at...

Feb 2024
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Manager

Operations

With training, not all of the resources I need are out there. We recently ran into an issue where we...

Feb 2024
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Manager

Operations

Epic has a lot of materials, and Epic’s training wheels are great. They have training specialists...

Feb 2024
||
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Manager

Product

There is so much customization we can do. If we do things as Epic has built them in their foundation...

Feb 2024
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Manager

Relationship, Product

When the government passes new regulations and things, Epic is on top of those things, but it still...

Feb 2024
||
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Manager

Loyalty, Relationship, Operations

If we had the capacity to implement everything, Epic would meet our needs. They have some really...

Feb 2024
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Manager

Relationship

We get a lot of Epic’s reactive care concern emails for situations like when somebody finds...

Feb 2024
||
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Manager

Relationship

If I don't get an answer on something or if somebody needs to dig in, things will usually get...

Feb 2024
||
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Manager

Loyalty, Value

Epic is expensive, but we use their product, and we are looking at more applications and things like...

Feb 2024
||
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Manager

Relationship

Under the Optum partnership, Epic has some great ideas about efficiencies and leveraging additional...

Feb 2024
||
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CIO

Product

Epic is really good at weaving filters really tightly early on. Users want clean claims to go out to...

Feb 2024
||
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CIO

Relationship, Operations

Our setting is complex, so the first person who we call at Epic can't always help us. However, the...

Feb 2024
||
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CIO

Operations

Other vendors' implementations are supported by a partner organization that might help with that...

Feb 2024
||
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CIO

Product

On the acute side of things, there is so much variability that we feel like we have to peck around....

Feb 2024
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CNO

Operations

We had training sessions, but they were provided by the vendor and not something we had superusers...

Feb 2024
||
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CNO

Loyalty, Product

With Epic, some interfaces are better and some are not. However, we don’t yet have all the...

Feb 2024
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CNO

Product

There are some things that Epic puts out there that I don't think are very contemporary. For...

Feb 2024
||
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Manager

Value

Things are definitely more cost driven now with Epic. In the beginning, Epic was just trying to get...

Feb 2024
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Manager

Product

We have a bunch of templates and different things that go out on the inpatient side, and I feel like...

Feb 2024
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Manager

Operations, Product

For our patients, the product still seems very confusing when it comes to the MyChart piece and what...

Feb 2024
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Manager

Product

There are a lot of pop-ups, and that can get overwhelming when we have track boards, record...

Feb 2024
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Manager

Product, Value

There is a lot of good data within the system. The issue is equipping us as organizations to harness...

Feb 2024
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Nurse

Value

Epic avoids charging for every little thing because part of the process is purchasing support, so we...

Feb 2024
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Nurse

Product

There are a lot of things I like about EpicCare Inpatient EHR. We have a high rate of uptime. The...

Feb 2024
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Nurse

Product

I would like to see improvements with data extraction. Getting useful data can be challenging....

Feb 2024
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Nurse

Product

Some of the integration issues might not be the vendor's fault. They could have to do with the...

Feb 2024
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CMIO

Loyalty

We are really looking forward to getting a lot of capacity management tools in our next upgrade...

Jan 2024
||
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CMIO

Relationship

Epic has the Sherlock portal where clients can log questions and issues, and they have generally...

Jan 2024
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CMIO

Product

We are in a very high percentile of happiness with our integrations. Fewer than half of our users...

Jan 2024
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Director

Relationship, Operations, Product

Part of the problem with Epic is that we have to have the right analyst to build and understand the...

Jan 2024
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Director

Operations

When we first went on the system, we requested all these different things, but Epic responded that...

Jan 2024
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Director

Value

With Epic, we don't charge unless we go onto a new module. Epic costs lots and lots of money, and it...

Jan 2024
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Director

Relationship

Epic is very good at supporting us when we have some issues, but we don't interact with the...

Jan 2024
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Director

Product

Within EpicCare Inpatient EHR, we can create documentation for providers and nurses according to our...

Jan 2024
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Director

Product

One of the hindrances in every system that always occurs when they start rolling a product out is...

Jan 2024
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Manager

Product

A lot of medical software is awful, and Epic's product isn't. It is pretty straightforward to use...

Jan 2024
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Director

Relationship, Operations

We are doing a transition with Epic, and we have struggled a lot because of their inability to...

Jan 2024
||
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Director

Value

Epic does have project management charges and start-up charges, but I have not heard the final cost...

Jan 2024
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Manager

Product

EpicCare Inpatient EHR's biggest strengths are data collection, data management, and analysis. When...

Jan 2024
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Manager

Relationship, Operations

One of the most difficult things to build electronically is care plan documentation, and Epic has...

Jan 2024
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Manager

Relationship

Epic seems to consistently hire very smart people in their technical support role, and Epic is very...

Jan 2024
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Director

Operations, Product

There are a lot of ways for us to get a particular answer or find a particular thing in the system....

Jan 2024
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Director

Relationship

Epic is very proactive and forward thinking.

Jan 2024
||
(0)
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CMIO

Operations, Product

Inpatient areas tend to be complex environments in general, and there were issues when we tried to...

Jan 2024
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(0)
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CMIO

Product

The ordering workflows in EpicCare Inpatient EHR are very solid, including the ability to build...

Jan 2024
||
(0)
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CMIO

Operations

Epic does a good job of training users on the system, especially on the inpatient side. However,...

Jan 2024
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Director

Product

For case management in particular, I like being able to do Secure Chat in EpicCare Inpatient EHR....

Jan 2024
||
(0)
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Director

Product

Many of our physicians are getting Secure Chat fatigue because they get so many messages daily in...

Jan 2024
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Director

Relationship

Our Epic analyst doesn’t know enough about the whole case management piece. So the response to a lot...

Jan 2024
||
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Director

Product

There are still some things that I would like to see in Epic's system, such as clinical care...

Jan 2024
||
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Director

Operations, Product

Trying to find information in the product can sometimes be difficult. We have to really go digging,...

Jan 2024
||
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Manager

Operations

There is no training for our areas from the vendor. We have to create the training ourselves.

Jan 2024
||
(0)
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Manager

Product

For our purposes, the system works, and we can review all parts of the record, including the...

Jan 2024
||
(0)
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Manager

Relationship, Product

Epic will make adjustments to the system, and they are constantly trying to upgrade the system and...

Jan 2024
||
(0)
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Manager

Product

I like having everything available in one area in the system. We don't have to go through multiple...

Jan 2024
||
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Director

Loyalty, Relationship

Several years ago, we decided to invest in Epic, and we will continue to partner with Epic to meet...

Jan 2024
||
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Director

Operations, Product

The day-to-day workflow piece is really accessible for staff. However, the reporting and analytics...

Jan 2024
||
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Manager

Product

My overall satisfaction with EpicCare Inpatient EHR is good. However, when we went live with it, I...

Jan 2024
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Physician

Operations, Product

The core product of EpicCare Inpatient EHR still works very well and has good functionality. With...

Jan 2024
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Physician

Relationship, Operations, Product

We get Epic updates and see new things, but it just seems like the new things are frequent. There is...

Jan 2024
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Physician

Product

The comprehensive clinical functionality eliminates interoperability problems of best-of-breed EHR components....

Dec 2023
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Manager

Relationship, Operations, Product

There are a lot of options with the product, and there are a lot more self-services than there used...

Dec 2023
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Manager

Relationship

Epic is very proactive, and they keep up with regulatory requirements. They plan to make those part...

Dec 2023
||
(0)
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Manager

Relationship

For the vast majority of our people, Epic has been a great partner. They don't keep their promises...

Dec 2023
||
(0)
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Manager

Value

Epic provides a lot of services for what we pay, and others would nickel-and-dime me to death. Epic...

Dec 2023
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(0)
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VP/Other Executive

Culture

We know what we are getting with the product, and it does what the vendor says it will. We may not...

Dec 2023
||
(0)
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VP/Other Executive

Culture, Value

Epic doesn’t avoid charging for every little thing. We have licensing fees that it takes a PhD to...

Dec 2023
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VP/Other Executive

Operations, Product

Everybody can customize so much and make their own messes. There are probably six different ways to...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Product

The integrated nature of Epic's system is a strength. It is also an opportunity because there are so...

Dec 2023
||
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VP/Other Executive

Loyalty, Product

Epic seems to be embracing things faster. They are getting some of the additional functionality we...

Dec 2023
||
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VP/Other Executive

Value

We're a little sad that Epic want's to charge us for some coding that is necessary for us to meet...

Dec 2023
||
(0)
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VP/Other Executive

Relationship

Epic's support team is really responsive. We also don’t have a problem with executive involvement...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product, Value

I would recommend the product. If I had been asked that many years ago, I would have given a...

Dec 2023
||
(0)
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CIO

Product

The Epic EHR is far from perfect. There is still tons of clunkiness in it from a clinician's point...

Dec 2023
||
(0)
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Manager

Relationship

We can get Epic on the phone easily for support, and we can investigate to figure out why problems...

Dec 2023
||
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Manager

Loyalty, Operations

The Hyperdrive feature will be fantastic in the future, and I do think EpicCare Inpatient EHR is...

Dec 2023
||
(0)
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Manager

Value

I don’t know whether we have received our money's worth from Epic. There is no better software than...

Dec 2023
||
(0)
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Manager

Operations

Several things went wrong with EpicCare Inpatient EHR, and those things were very disappointing and...

Dec 2023
||
(0)
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Manager

Relationship, Operations, Product

Epic messed some things up with our integration; we have had continued problems because Hyperdrive...

Dec 2023
||
(0)
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Manager

Relationship, Product

Epic has good ideas, and I don't think anyone has better software out there for what we do, but Epic...

Dec 2023
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(0)
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CNO

Relationship

Epic doesn't promise something they can't deliver. It may be in development for who knows how long,...

Dec 2023
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(0)
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CNO

Relationship

Epic has such a large percentage of the market that they are very arrogant, so when they are ready...

Dec 2023
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CNO

Operations

The initial training for the product was great. Ongoing training doesn't exist unless we pay for it....

Dec 2023
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CNO

Culture, Relationship, Value

All the consultants or vendors that don't talk to each other try to create products that we can use,...

Dec 2023
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(0)
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CNO

Relationship

Epic’s support team is very responsive. I meet with them regularly. They get involved when there is...

Dec 2023
||
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CIO

Value

Judy Faulkner has been great. She is super responsive. But I am starting to get nickel-and-dimed for...

Nov 2023
||
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VP/Other Executive

Value

Epic doesn’t charge for every little thing, but their system is very expensive.

Nov 2023
||
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VP/Other Executive

Relationship, Product

Epic is doing a very good job of both providing and having an accurate road map. The basic...

Nov 2023
||
(0)
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VP/Other Executive

Product

In general, everyone is pretty happy with Epic. We have had very few complaints. We have never seen...

Nov 2023
||
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VP/Other Executive

Operations

Epic has a recommended methodology for end-user training, so we have to take things in a package.

Nov 2023
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VP/Other Executive

Relationship, Product

We are highly satisfied with Epic’s product quality. They do a pretty good job with that. Epic is...

Nov 2023
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VP/Other Executive

Culture, Value

As a caveat, nobody is ever happy with what they spend on their EHR. But with regard to Epic, they...

Nov 2023
||
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VP/Other Executive

Product

EpicCare Inpatient EHR is hands down the standout in terms of solutions that are available today....

Nov 2023
||
(0)
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CIO

Operations

Epic's training has to improve because their training has gone bad. The training is generic, and...

Nov 2023
||
(0)
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CIO

Product, Value

EpicCare Inpatient EHR is phenomenal and transformational. It is expensive, but I tell people to buy...

Nov 2023
||
(0)
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CIO

Relationship

We can't live without Epic. They go above and beyond and always keep their promises.

Nov 2023
||
(0)
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CIO

Operations, Product

Epic will not let us touch the software until we are certified in it, and that is smart. As a...

Nov 2023
||
(0)
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Manager

Operations, Product

We had a great experience rolling out Epic's system and working with their teams. For the most part,...

Nov 2023
||
(0)
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Manager

Relationship

Epic's support is quite variable by application.

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Epic does a good job of putting out continual updates to make the system better, and they...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

There are some pieces of the system that don't seem to work very well yet, so we are using outside...

Nov 2023
||
(0)
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VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is easy to use, but it can sometimes be confusing to know where to go to get...

Nov 2023
||
(0)
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VP/Other Executive

Product

The system's integration with all of the different pieces of the healthcare world is nice, from...

Nov 2023
||
(0)
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CIO

Relationship

With Epic, we know who to escalate to. We very rarely have to escalate things, but the vendor is...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship, Product

The product is solid. Epic is working very hard to help automate even more tasks, leveraging things...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Epic is always a good partner in terms of telling us what is coming and what we should be doing. The...

Nov 2023
||
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VP/Other Executive

Relationship, Operations

Epic thinks they know all; they try to tell us how to do things they don't necessarily have...

Nov 2023
||
(0)
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CMIO

Value

I feel like our experience is getting more like there are little extra costs for things, and those...

Oct 2023
||
(0)
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CMIO

Loyalty, Product

Epic has some cool development stuff coming that we are excited about. We did a lot of work recently...

Oct 2023
||
(0)
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CMIO

Loyalty, Product

I wish we had some of the stuff that is coming and that we are excited about right now, such as the...

Oct 2023
||
(0)
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CMIO

Relationship

We have shared feedback with Epic, and they are responding. I am sure they have heard the same...

Oct 2023
||
(0)
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Manager

Relationship

We have a pretty big department that acts as liaisons for Epic. All the liaisons are assigned to...

Oct 2023
||
(0)
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Manager

Product

For EpicCare Inpatient EMR, I try to learn the Slicer Dicer piece. It may be my naïveté or my lack...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Epic has been very engaged and responsive, and they have really provided nice collaboration and...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Moving to Epic has been a difficult transition for some. Epic is so big, and there are so many...

Oct 2023
||
(0)
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CMO

Relationship

Epic pays attention to us and does not want us to be unhappy. Their upgrades are pretty smooth, and...

Oct 2023
||
(0)
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CMO

Value

EpicCare Inpatient EHR is expensive, but it is worth the cost.

Oct 2023
||
(0)
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VP/Other Executive

Product, Value

Epic's EHR is very expensive. The system is built more for an inpatient hospital in a large, brick...

Oct 2023
||
(0)
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CIO

Relationship, Product

Epic is a monopoly. In the EMR space, they just never move the needle on usability. I want them to...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

As Epic is growing and becoming the most popular vendor in the industry, I think Epic is losing...

Oct 2023
||
(0)
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Director

Operations

I was very satisfied with Epic’s training. Epic does a really good job with that.

Oct 2023
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Director

Relationship

Epic is always available. They have multiple ways of contacting them and getting support. We can do...

Oct 2023
||
(0)
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Director

Relationship

Epic is really good at being proactive. They send out bulletins before we even know we have an issue....

Oct 2023
||
(0)
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VP/Other Executive

Product

I think Epic has done well with integrating all of their systems together. One patient, one chart is...

Oct 2023
||
(0)
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Manager

Relationship

In general, our relationship with Epic is good and very positive. Epic communicates with us well....

Oct 2023
||
(0)
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Manager

Relationship

The people we meet with from Epic are generally pretty supportive, but the way Epic takes and...

Oct 2023
||
(0)
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Manager

Operations, Product

For this project specifically, the staff members that Epic assigned to us were a little subpar....

Oct 2023
||
(0)
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Director

Relationship, Product

Our users seem to be very happy with the tools that Epic has and with the flexibility to customize...

Oct 2023
||
(0)
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CIO

Relationship

Epic did a great job in pivoting quickly to respond to what healthcare systems needed for COVID-19...

Oct 2023
||
(0)
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CIO

Loyalty, Relationship

I don't love that there is just one giant in the industry and that everyone else is a distant...

Oct 2023
||
(0)
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Director

Operations, Product

It would be nice to see some more documentation that we could share with our users to explain things...

Oct 2023
||
(0)
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Nurse

Operations, Product

Epic makes so many upgrades that it is challenging for our staff to keep up. It is also hard to keep...

Oct 2023
||
(0)
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Nurse

Relationship

Sometimes Epic is slow to respond to people, and I think that they advertise themselves to be a...

Oct 2023
||
(0)
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Nurse

Product

There are so many different ways to do something in the EHR. We would think that would be a positive...

Oct 2023
||
(0)
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VP/Other Executive

Product

I like that there are several modules within Epic's EHR and that it is one solution for everything...

Sep 2023
||
(0)
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CTO

Relationship

Our BFF, who is somewhat new to the BFF role, occasionally has to check on things. They are...

Sep 2023
||
(0)
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CTO

Relationship

I wouldn't hesitate to recommend Epic; they are very receptive to feedback. We worked with them to...

Sep 2023
||
(0)
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CTO

Value

Every time we turn around, there's a new fee increase, and the price seems to go up. Epic...

Sep 2023
||
(0)
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CTO

Operations

Epic does a tremendous job with their implementations and upgrades. The training materials Epic...

Sep 2023
||
(0)
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CTO

Loyalty, Product

Compared to their peers, Epic seems far ahead. They are pushing the leading edge, if not the...

Sep 2023
||
(0)
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CTO

Product, Value

The complaints we receive about the system are nearly nonexistent. The ones we do receive are more...

Sep 2023
||
(0)
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CIO

Culture, Value

Epic seems to be doing more nickel-and-diming than they have in the past. They keep changing some of...

Sep 2023
||
(0)
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CIO

Loyalty, Relationship, Product

Integration has been more challenging with Epic. Epic is far behind in the API game. The healthcare...

Sep 2023
||
(0)
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CIO

Operations

Training is one of Epic’s strengths. They do a good job with that.

Sep 2023
||
(0)
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CIO

Relationship

Epic is good at acknowledging what will and won’t work.

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Product, Product

I have a lot of confidence in Epic regarding Hyperdrive, but I’m nervous too. I would probably be...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

Things with Epic have gone great. We have a BFF, and we meet on a regular basis with them to hear...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Things with the EHR are great, and the software continues to evolve in a good way. Epic has great...

Sep 2023
||
(0)
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VP/Other Executive

Culture, Culture, Relationship, Relationship

My biggest issue with Epic is that we don't have representation at UGM or XGM and that would be...

Sep 2023
||
(0)
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VP/Other Executive

Operations, Operations

We had issues with one of our go-lives, and part of the problem was Epic not saying that we weren’t...

Sep 2023
||
(0)
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Director

Relationship

Epic does keep their promises. They are continuing to develop their CDI functionality, and they are...

Sep 2023
||
(0)
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Director

Value

Epic thus far has not charged us anything extra for any of the upgrades or added functionality they...

Sep 2023
||
(0)
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Director

Product

Epic's system is very user friendly; it is very logical and easy to manage if we want to make...

Sep 2023
||
(0)
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Director

Relationship, Product

Epic could dedicate more resources to continuing to develop their CDI features. They could also...

Sep 2023
||
(0)
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Analyst/Coordinator

Product, Value

The burden that is now placed on clinicians increases their workload demands. We are required to...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

With EpicCare Inpatient EHR, it is easy to follow the flow of information. I have used a variety of...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

There are now a lot of laws in place that make EpicCare Inpatient EHR integrate with other EMRs, and...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

Epic supports us very well. They communicate well. We can tell their consultants are very happy in...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

There is a lot of fluff documentation that chews up a lot of clinician time. There are too many...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I have used other EMRs that I favor a little more than EpicCare Inpatient EMR. My one big issue with...

Sep 2023
||
(0)
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Nurse

Loyalty, Relationship, Operations, Product

The system has new review processes and capabilities, so some of the features that were so...

Sep 2023
||
(0)
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Physician

Product

The EMR is a really good product. Its whole strength is it is one continuous record. The way the...

Sep 2023
||
(0)
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Physician

Value

The system definitely has value for the money we pay; we pay a ton more for Epic's products than for...

Sep 2023
||
(0)
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Director

Loyalty, Value

As Epic grows in their ability to do virtual things, I think that they will eventually phase out a...

Aug 2023
||
(0)
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Director

Operations

Epic's training is really top notch as long as people realize that their training is based on the...

Aug 2023
||
(0)
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Director

Relationship, Product

Epic is great with interoperability. They have continued to expand their systems' interoperability...

Aug 2023
||
(0)
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Director

Relationship, Operations, Product

The product is very easy to use. Sometimes folks struggle with some of its changes. Epic has almost...

Aug 2023
||
(0)
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Director

Relationship

Epic is very proactive. They are constantly asking us whether we have considered different things.

Aug 2023
||
(0)
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Director

Relationship, Product

Epic has reporting tools available to us to move outcomes forward. We always get good things from those....

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

I gain a greater appreciation for the functionality and how integrated and seamless EpicCare...

Aug 2023
||
(0)
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VP/Other Executive

Product

There are some specific things that Epic could improve related to some of our coding workflows....

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

There has been reasonable improvement in the past few years in the user experience. Epic typically...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

As far as building Medicare and Medicaid contracts goes, Epic is pretty good about releasing stuff...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Things are pretty seamless as far as upgrades go. The functionality hasn't changed a lot in the...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

We have been able to improve our overall reimbursement. We are doing up-front contractual things now...

Aug 2023
||
(0)
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VP/Other Executive

Operations, Product, Value

I love Epic. Epic offers a lot of reports and such. Epic's system is much easier than Cerner's...

Aug 2023
||
(0)
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Nurse

Loyalty, Product

Things with EpicCare Inpatient EMR have been fine. When we change products, we always think we are...

Aug 2023
||
(0)
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Nurse

Culture, Relationship, Product

I feel like we were promised some things that didn't actually come to fruition with EpicCare...

Aug 2023
||
(0)
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 or  to see details.

Nurse

Relationship, Product

We go through frequent updates with Epic. They are always innovating, and we can always make...

Aug 2023
||
(0)
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Manager

Product

Compared to EpicCare Ambulatory EMR, things are even more consistent among departments using...

Aug 2023
||
(0)
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Manager

Product

Epic could develop their signal data a little better for EpicCare Inpatient EMR. Signal data...

Aug 2023
||
(0)
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Manager

Operations

Epic doesn't keep all of their promises. With every upgrade, there are release notes that are given...

Aug 2023
||
(0)
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Manager

Product

We recently upgraded to Epic's Hyperdrive browser version. There are certain administrative...

Aug 2023
||
(0)
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CMIO

Operations, Product

For the most part, EpicCare Inpatient EMR is quite intuitive in terms of how to navigate screens....

Aug 2023
||
(0)
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 or  to see details.

CMIO

Loyalty, Relationship, Product

Epic is working really hard to improve the system's usability and decrease extraneous administrative...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Our tech support team from Epic is consistent. Epic has only changed a few of our inpatient...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

We are still trying to get our nursing informatics program going, and we are stuck on some of the...

Aug 2023
||
(0)
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VP/Other Executive

Operations

Epic does a great job at training and reeducating those of us who have certifications in the...

Aug 2023
||
(0)
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CIO

Loyalty, Relationship, Product

Epic's functionality is the cream of the crop. Epic is better than anybody else that I have seen....

Aug 2023
||
(0)
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CIO

Value

We don’t get any surprise costs from Epic. We may not like the number, but we don't get many surprises....

Aug 2023
||
(0)
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CIO

Operations

Epic’s implementation services are very prescriptive, but that is nothing new. Epic has been that...

Aug 2023
||
(0)
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CIO

Relationship, Product

There are always things we would like Epic to do better, but EpicCare Inpatient EMR is probably one...

Aug 2023
||
(0)
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CIO

Value

EpicCare Inpatient EMR is more expensive than some products, but I think that the most expensive...

Aug 2023
||
(0)
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CIO

Loyalty

I think we will end up more highly satisfied next year because there are some things that I can...

Aug 2023
||
(0)
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CMIO

Product

Any sort of interoperability has work to it. Sometimes it is presented as easy and then the true...

Aug 2023
||
(0)
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CMIO

Operations

Epic could do more to deliver standardized training content that is really ready instead of relying...

Aug 2023
||
(0)
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CMIO

Relationship

We have had great experiences with Epic’s tech support team as well as their account managers. They...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

EpicCare Inpatient EMR is a great application that allows users to follow the correct, recommended...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Epic has a very strong support team; the team is easily accessible and very quick to respond. We...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Epic issues release notes with each upgrade or major change that is made to the system, and the...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The greatest feature that I see in Epic's EMR compared to some of the other EMRs that I have...

Aug 2023
||
(0)
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Manager

Culture, Value

Epic offers packages, which include a lot of things, and our facility decides what to keep and what...

Jul 2023
||
(0)
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Nurse

Product

Epic’s orders are difficult to review, so if we are trying to see the existing and active orders, it...

Jul 2023
||
(0)
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Nurse

Loyalty, Product

One of the things we are working on is Slicer Dicer, which is the self-service reporting feature. We...

Jul 2023
||
(0)
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Nurse

Relationship, Product

We continue to struggle with lines, drains, and airways (LDA) and primarily wounds. When patients...

Jul 2023
||
(0)
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Nurse

Product

There is so much around the metrics for pressure injuries and all of these requirements we want to...

Jul 2023
||
(0)
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Nurse

Product

We have been struggling with patients that have central lines. Typically, they go home with some...

Jul 2023
||
(0)
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Nurse

Relationship

Epic has had substantial turnover in their technical support team, and their skill set is a little...

Jul 2023
||
(0)
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Nurse

Product

I like the integration and that we are all using one system. That is huge. I also like the robust...

Jul 2023
||
(0)
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Manager

Relationship, Product

Epic is pretty responsive and attentive. What drives tangible outcomes for Epic are the...

Jul 2023
||
(0)
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Manager

Loyalty, Product

I would like to see a little more of a cleaner screen or a more organized page. The patient portal...

Jul 2023
||
(0)
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Nurse

Relationship, Product

Epic has built an avatar. One thing I don't care for concerning Epic is that when they change a...

Jul 2023
||
(0)
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Director

Product, Value

EpicCare Inpatient EMR is phenomenal. It is a great product. It is on the leading edge in the...

Jul 2023
||
(0)
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Director

Relationship

The one knock on Epic that we hear a lot in the industry is that the experience level of some of...

Jul 2023
||
(0)
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Director

Relationship, Product

Epic excels in their delivery of upgrades or enhancements on a frequent basis, so we are not waiting...

Jul 2023
||
(0)
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Director

Relationship

Epic hosts our platform. They are good when we call their operations center while experiencing...

Jul 2023
||
(0)
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Director

Relationship, Product, Value

Epic has a very good sense of the industry concerning where it is going and how it is evolving, and...

Jul 2023
||
(0)
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Physician

Product

We have an enterprise EHR. We could probably do a little better by supporting individual office...

Jul 2023
||
(0)
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Physician

Loyalty, Relationship

We have our own internal IT team that is fairly new to EpicCare Inpatient EMR, so we need to defer a...

Jul 2023
||
(0)
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Physician

Operations

Some of Epic’s training involves a lot more diffusion through emails and training modules. We think...

Jul 2023
||
(0)
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CNIO

Relationship

Epic's niche is honesty. They will tell us whether their product isn't mature or whether something...

Jul 2023
||
(0)
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 or  to see details.

CNIO

Culture, Value

Epic avoids charging users once they are in maintenance mode. That is good. When we are doing an...

Jul 2023
||
(0)
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CNIO

Product

Epic's systems are pretty dang interoperable.

Jul 2023
||
(0)
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CNIO

Product

We can leverage the system's functionality for our care plan. There are so many care plans and...

Jul 2023
||
(0)
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CNIO

Relationship, Operations, Product

Epic is very proactive in new spaces. They are already doing alpha tests with ChatGPT in certain...

Jul 2023
||
(0)
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Analyst/Coordinator

Culture, Value

I don't get charged for every ticket that I send to Epic.

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The support that we get from Epic is more at the hospital level from our own department. During our...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

We get new tools from Epic, but their educational efforts may not be effective. It isn't clear to me...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

Epic always tells us when the upgrade dates are going to be and what time and all that, and those...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I have a team that I work with at Epic when we have to submit CMS data, and we are able to get that...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

I know people complain about EpicCare Inpatient EMR when they are on the floor and trying to enter...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Epic has everything that we need. Report builders are hard to come by, but once we get them and get...