EpicCare Inpatient EHR Commentary
Filtered view: All

Subject Expert
Tyson Blauer
Insights Director
KLAS Insights Director - Tyson Blauer
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Product

Sometimes I feel like I can't find certain screenings in EpicCare Inpatient EHR, but I think it is...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

EpicCare Inpatient EHR is the only EHR that I have worked with. The vast majority of our regional...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of EpicCare Inpatient EHR went very well. The key thing is that we did a huge...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We now have EpicCare Inpatient EHR across our entire system. It was very fragmented before, and we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are still a few little things that Epic is working on to help us with some of our mobile...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Any electronic record will be impacted by decisions made at the individual organization when...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic is always on top of innovation. I like the product's ease of use. It has great functionality...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic has a road map for integrating AI, and their partnership with Microsoft is really opening up a...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

EpicCare Inpatient EHR has a ton of great places where we can go to get information, so it is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There are good updates for EpicCare Inpatient EHR that are meeting our needs as Epic continues to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic is improving some their modules that haven't been very good in the past. One of those is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We need some improvements in EpicCare Inpatient EHR. We still use external systems to really analyze...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

Epic charges for every little thing. I would like to see the price per hour come down. It would be...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic executives are very involved in the rollout. Our BFF and our technical services coordinator are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

EpicCare Inpatient EHR is just so big. There is so much to learn, so we can't possibly go to all the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

Organizations need to partner with the vendor and push for what they want. If organizations are part...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have used other EMRs, and I think that the way that EpicCare Inpatient EMR is set up requires a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I would like better integration of the different how-to instructions within the solution itself so...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

EpicCare Inpatient EHR really is a great product, but I think that Epic thinks that it is the most...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We are probably behind in upgrades because nobody wants to be on the most current version because...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic charges for everything they possibly can. There are overcharges that I don't appreciate. During...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The last upgrade that we did was good. I like EpicCare Inpatient EHR, and the integration of the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic is charging for every little thing. That is my understanding. I'm not on the billing side. I'm...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Ease of use depends on a lot of stuff, but in general, EpicCare Inpatient EHR is pretty easy and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support for Epic's system is layered in tiers. End users don't have direct access to the Epic...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

Epic keeps promises when they say they are going to release things. They are instilling a lot of AI...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Within our health system, everything is on a budget. We have internal subject matter experts who...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Epic's upgrades are like well-oiled machines. We also have Epic's foundation system. We don't have a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is open, honest, and transparent about how the product will work. Epic is also really good at...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

The system's ease of use can be a double-edged sword. It is difficult for us to keep up with...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

In terms of technology costs, Epic doesn't necessarily think about the little people. They tend to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

One area of opportunity with Epic is for them to continue to process throughout the AI space. There...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

In 2025, I think Epic needs to focus on 50/50 relationships and feature functionalities to maximize...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

The system is very expensive, but its uptime is where it needs to be. The vendor's responsiveness...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

In terms of Epic's implementation team, we have had some really, really great people and some...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

The communication that Epic provides is unparalleled, so we are actually a little spoiled. Epic sets...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Our users are very happy with the system's uptime. They are so happy that we are talking about maybe...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

I would absolutely buy Epic's system again. I am familiar with Cerner's systems, and I am an Epic...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The good news is that Epic is really engaged, but that is also the bad news. They really advocate...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic could improve the QA process for their code. They have taken a lot of heat over the last year....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

A strength of EpicCare Inpatient EHR is that it is very comprehensive. Epic has multiple modules...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Our definition and a vendor's definition of a reasonable time frame are always a little different. I...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

Epic absolutely does avoid charging for every little thing. We don't get charges per ticket or for...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We only take upgrades of EpicCare Inpatient EHR every so often. We are part of a health system. The...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We would like to see more integration with EpicCare Inpatient EHR because there are labs, imaging...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Epic revamped the results review screens and activity of EpicCare Inpatient EHR with Hyperdrive. It...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I don't agree with everything Epic does because they are a little too parental sometimes, but they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Value

Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Value

As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship, Product

Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Product

Our clinical satisfaction scores are getting better, but that is predicated on education and the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Relationship

Until I actually started working for an organization that was an Epic customer, I didn't understand...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Relationship, Product

Epic continues to advance the ball. They are right up there with their use of AI, and their...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship, Product

For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations

With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

We chose to go with Epic's system because our organization had other Epic systems already. But all...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Certain modules of EpicCare Inpatient EHR are easier to use than others. The modules that are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

On the billing side of EpicCare Inpatient EHR, there is enough customization that we could make a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The automation side of EpicCare Inpatient EHR is not where it could be. Epic has dabbled in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic does not avoid charging for every little thing. They release all this new functionality, but...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

What sets Epic apart as our leading health system in a certain area is that Epic sets expectations...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Our current version needs major upgrades to meet our reporting and abstraction needs.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Usability could help bridge the gap in EpicCare Inpatient EHR's performance. I just feel like the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

I have never had issues with Epic's email communication or the pop-ups within the application about...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic has a lot of self-service options for customer support; we can log onto a portal and get what...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I really like Epic, but I can’t say that everything they promise is delivered in the timeline they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My nurses have had no problems with using EpicCare Inpatient EHR, and we haven't had any issues with...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had somebody here from Epic for a couple of days for training, and we haven’t had anybody here...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has been doing really well with development and meeting our needs. The support that we are...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We had to request that our Epic BFF change because the relationship got a little too comfortable. I...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship, Product

Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I don't think that we have had any issues with support. Someone always picks up the phone, and it is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

We don’t actually hear from Epic executives very much, but we have our BFF. Epic delivered what they...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Culture, Value

Every time I turn around now, I get a new bill from Epic or a new change in the bill that the vendor...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations, Product

We have never had to call Epic out on performance issues for their EHR. Implementations and upgrades...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The level of integration and added functionality in EpicCare Inpatient EHR is above and beyond other...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic is by far the best available at this time.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

What is keeping EpicCare Inpatient EHR at our organization is the high level of standards within the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are other health systems in town, and they use Epic systems, so the integration is very...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

The product costs a lot of money, but I haven't really heard anybody at any level suggest that it is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I appreciate that Epic is very open to sending people out to observe. They are always willing to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There is a lot of ambient documentation stuff that is going on right now. Epic is partnering with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic doesn't really do any training for end users. They train us, and then we train the end users....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

In general, Epic doesn’t really nickel-and-dime us. We pay an overall cost, and we get what we get....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

At Epic’s user group meeting, they were really pushing AI stuff. That stuff is coming fast and all...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There is always something Epic can improve on with the functionality meeting our needs, but for what...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

With all the functionality that is getting rolled out, Epic needs to make sure that it is not too...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic is pushing interoperability more than we expected. I see where they are trying to go and where...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic will escalate things if they need to and if we need to get developers or their management team...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has two user group meetings each year. The one in the spring is more for our IT build people,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When a patient logs in to the patient portal and sends their provider a question, currently that...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

EpicCare Inpatient EHR does need some improvements. Epic is working on some stuff, but they need to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is usually pretty engaged when we need something.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of EpicCare Inpatient EHR went very smoothly, and the training was great. Epic...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The nice thing about the product is how interconnected everything is. In terms of patient...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

In terms of the product's ease of use, some people struggle to find things because a lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic has their implementations down to a science. Also, Epic's support people are very responsive...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have been through other EMRs before, but EpicCare Inpatient EHR seems to be the most robust and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

When charges are necessary, Epic does a good job of communicating clearly.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Epic does a good job of implementing. They give us a foundation to start with, and then we can...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Maybe additional training for EpicCare Inpatient EHR could be helpful. Also, there are additional...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We work with someone from Epic who is pretty amazing and does a great job. This individual could get...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Epic has great reporting methods, so as we make changes, we can go into something called SlicerDicer...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic has everything we need. They offer solutions that we can utilize together instead of having to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic doesn't do a ton of ongoing training. Obviously, they allow training for new versions, but not...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

In EpicCare Inpatient EHR, each module has its own license, and we have to purchase the licenses....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic's support is good. EpicCare Inpatient EHR is meeting the needs that we currently have. It has...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system takes some getting used to when coming from another hospital. Fortunately, it had been...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The product is the Cadillac of software systems. Epic's programmers are steps ahead on what is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

Epic has weLearning tools that we can go to and access at any given moment. Epic brings in...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Some of the workflows in this solution are just super clunky. For example, transferring patients...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Epic should have the ability to provide really good analytic tools, and we are really struggling to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

Epic is really working hard to bring new technology relative to the feedback that they are hearing....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic is great as long as we do things their way and work with their preferred vendors. I think they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Everything that I have done with certain projects for interoperability has been done with Epic. Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Product

EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is my first and last love. We are different people, but because of the love that they have for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic’s support people are really good. They are just really attentive. However, they have a lot of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

It looks like Epic might change their pricing structure on certain things. They need to look at...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

It is interesting because I would rate Epic's initial training low. The ongoing training afterward...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Since Epic has access to our system, data, and users, including dashboards that really tell us where...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We have done a complete migration to Epic. We are using literally everything they offer. What...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The positives of using the solution are, first and foremost, the shared records across the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Epic wants a new contract around AI services with new limitations of liability and other contractual...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We are heavy into optimization with Epic. We transitioned our entire organization, and that went...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Epic has security concerns with using resources in certain countries. We have been blessed because...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Working with Epic has been great. I have never seen anything like Epic’s implementation services....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

As a team, we went through a lot of changes with Epic because our formal implementations are over...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The electronic consent process is not as clean as it could be. We are pretty limited to plain text...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

In the last year, Epic has been a little better, but they are still trying when it comes to care...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

There are a lot of functionality things that have occurred this last year with Epic. We have worked...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Product

One really positive thing that I want to give Epic credit for that they have really focused on...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship, Product

In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Value

I always struggle with touting Epic too much, but they are the best in the business at communication...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship, Product

Our struggle is that we have been with Epic for several years, so we have made our bed regarding...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations

Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Value

Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Epic's system integrates really well with some of our other systems. We still have some issues...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I would like Epic to improve their documentation so that it is easier to read and follow. They have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Epic has a fairly complex way of charging clients. They have different discounts or price tiers...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have had a couple of add-on implementations where Epic was constrained with resources. They were...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

I’m looking to see the development of Epic’s mobile products away from the desktop model of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

What would increase my satisfaction with the overall product quality, including upgrades, would be...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have named individuals we work with, so we aren't reaching out to just a phone number for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

There is a bit of a gap in support for longer-term care. The system is a little less optimized in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic keeps their promises overall. If there is something they can't implement, they do a good job of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is good about telling us when there is an issue, like when something is broken or when there is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As far as support goes, the technical support staff members that Epic assigns are fantastic. They...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic’s road map looks like a good plan and has a lot of good things.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic's system is obviously one of the most highly used tools, so people typically come with...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Value

Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic owns EpicCare Inpatient EHR, so they intend to optimize running their system the best of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Epic is ahead with being proactive. They do a lot of strategic education on information they have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Epic keeps rewriting the UI, but the system is still an older product. Hyperdrive is not made...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

The only negative to Epic is their inability to give us written SLAs. Epic can host for us, but...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have talked with Epic executives. How they run their business is truly very friendly. That friend...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

Certainly, Epic is getting better at interoperability. For many years, Epic was in denial, and then...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

The system is stable. It never crashes or fails from a software perspective. Epic’s upgrades work....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The Epic project never ends. We have to constantly optimize this thing. We get so many requests now...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is Epic, so they follow their own methodology. But I am very happy with Epic. Even with their...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If having the right level of integration means interoperability or the ability to communicate with...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

From a physician-user standpoint, I think Epic needs to communicate better what their system is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Epic is like an iPhone. Things work great as long as we stay within their universe and use their...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation is a big lift. The resources we have been provided to help build the foundation...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic provides options, and then we can customize the system to our own institution where we need to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When we look at the build on some things, there are still some things that are very primitive, and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic could be better with their proactive support. A lot of times, they wait for us to contact them...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In the big picture, Epic is especially good at sharing what they are currently working on and then...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

We are working with other vendors on some communication devices. I think Epic really works well in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Each area has an Epic person assigned to them, and I know from past upgrades that they have been...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I have worked in enough institutions where we have used Epic's system to know that it is definitely...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

There is nothing better than Epic when it comes to EMRs. Epic is always on the cutting edge.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

So far, Epic has kept all of their promises. We are still waiting on some old data, but I don't...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

EpicCare Inpatient EHR costs a lot of money. I have never spent that much money personally. However,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I would like to have some additional hands-on training for my job title. Overall, though, Epic's...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic's executive team members are extremely helpful. Epic's people will come on-site or set up an...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product

EpicCare Inpatient EHR absolutely works as promoted. In fact, it probably works better than...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My Epic technical support person is awesome and has been absolutely phenomenal. They have been...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Epic doesn't promise anything until it's almost ready to go live, but there is some cool stuff...

May 2024