EpicCare Inpatient EHR Commentary
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Tyson Blauer
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User Commentary

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VP/Other Executive

Relationship

Epic has been doing really well with development and meeting our needs. The support that we are...

Dec 2024
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VP/Other Executive

Relationship, Product

We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...

Dec 2024
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VP/Other Executive

Relationship

We had to request that our Epic BFF change because the relationship got a little too comfortable. I...

Dec 2024
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CTO

Relationship, Product

Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...

Nov 2024
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CTO

Relationship

I don't think that we have had any issues with support. Someone always picks up the phone, and it is...

Nov 2024
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CTO

Relationship

We don’t actually hear from Epic executives very much, but we have our BFF. Epic delivered what they...

Nov 2024
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CTO

Culture, Value

Every time I turn around now, I get a new bill from Epic or a new change in the bill that the vendor...

Nov 2024
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CTO

Operations, Product

We have never had to call Epic out on performance issues for their EHR. Implementations and upgrades...

Nov 2024
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CIO

Product

The level of integration and added functionality in EpicCare Inpatient EHR is above and beyond other...

Nov 2024
||
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CIO

Relationship, Product

Epic is by far the best available at this time.

Nov 2024
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Director

Value

What is keeping EpicCare Inpatient EHR at our organization is the high level of standards within the...

Oct 2024
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CMIO

Product

There are other health systems in town, and they use Epic systems, so the integration is very...

Oct 2024
||
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CMIO

Value

The product costs a lot of money, but I haven't really heard anybody at any level suggest that it is...

Oct 2024
||
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CMIO

Relationship

I appreciate that Epic is very open to sending people out to observe. They are always willing to...

Oct 2024
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CMIO

Product

There is a lot of ambient documentation stuff that is going on right now. Epic is partnering with...

Oct 2024
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CMIO

Operations

Epic doesn't really do any training for end users. They train us, and then we train the end users....

Oct 2024
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Director

Culture, Value

In general, Epic doesn’t really nickel-and-dime us. We pay an overall cost, and we get what we get....

Oct 2024
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Director

Loyalty, Product

At Epic’s user group meeting, they were really pushing AI stuff. That stuff is coming fast and all...

Oct 2024
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Director

Operations, Product

There is always something Epic can improve on with the functionality meeting our needs, but for what...

Oct 2024
||
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Director

Operations, Product

With all the functionality that is getting rolled out, Epic needs to make sure that it is not too...

Oct 2024
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Director

Loyalty, Product

Epic is pushing interoperability more than we expected. I see where they are trying to go and where...

Oct 2024
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Director

Relationship

Epic will escalate things if they need to and if we need to get developers or their management team...

Oct 2024
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Director

Relationship, Operations

Epic has two user group meetings each year. The one in the spring is more for our IT build people,...

Oct 2024
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Director

Loyalty, Product

When a patient logs in to the patient portal and sends their provider a question, currently that...

Oct 2024
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Director

Loyalty, Relationship, Product

EpicCare Inpatient EHR does need some improvements. Epic is working on some stuff, but they need to...

Oct 2024
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Director

Relationship

Epic is usually pretty engaged when we need something.

Oct 2024
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Director

Operations

The implementation of EpicCare Inpatient EHR went very smoothly, and the training was great. Epic...

Oct 2024
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Manager

Loyalty, Product

The nice thing about the product is how interconnected everything is. In terms of patient...

Oct 2024
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Manager

Relationship, Product

In terms of the product's ease of use, some people struggle to find things because a lot of...

Oct 2024
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Manager

Relationship, Operations

Epic has their implementations down to a science. Also, Epic's support people are very responsive...

Oct 2024
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Analyst/Coordinator

Product

We have been through other EMRs before, but EpicCare Inpatient EHR seems to be the most robust and...

Oct 2024
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Analyst/Coordinator

Value

When charges are necessary, Epic does a good job of communicating clearly.

Oct 2024
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Analyst/Coordinator

Operations

Epic does a good job of implementing. They give us a foundation to start with, and then we can...

Oct 2024
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Analyst/Coordinator

Operations

Maybe additional training for EpicCare Inpatient EHR could be helpful. Also, there are additional...

Oct 2024
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Analyst/Coordinator

Relationship

We work with someone from Epic who is pretty amazing and does a great job. This individual could get...

Oct 2024
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Analyst/Coordinator

Product, Value

Epic has great reporting methods, so as we make changes, we can go into something called SlicerDicer...

Oct 2024
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Manager

Relationship, Product

Epic has everything we need. They offer solutions that we can utilize together instead of having to...

Oct 2024
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Director

Operations

Epic doesn't do a ton of ongoing training. Obviously, they allow training for new versions, but not...

Oct 2024
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Director

Culture

In EpicCare Inpatient EHR, each module has its own license, and we have to purchase the licenses....

Oct 2024
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Director

Relationship, Product

Epic's support is good. EpicCare Inpatient EHR is meeting the needs that we currently have. It has...

Oct 2024
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Analyst/Coordinator

Product

The system takes some getting used to when coming from another hospital. Fortunately, it had been...

Oct 2024
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Nurse

Product

The product is the Cadillac of software systems. Epic's programmers are steps ahead on what is...

Oct 2024
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Nurse

Relationship, Operations

Epic has weLearning tools that we can go to and access at any given moment. Epic brings in...

Oct 2024
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CMIO

Product

Some of the workflows in this solution are just super clunky. For example, transferring patients...

Sep 2024
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CMIO

Product

Epic should have the ability to provide really good analytic tools, and we are really struggling to...

Sep 2024
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CMIO

Loyalty, Relationship, Product

Epic is really working hard to bring new technology relative to the feedback that they are hearing....

Sep 2024
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CMIO

Relationship, Product

Epic is great as long as we do things their way and work with their preferred vendors. I think they...

Sep 2024
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CIO

Product

Everything that I have done with certain projects for interoperability has been done with Epic. Epic...

Sep 2024
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CIO

Culture, Product

EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...

Sep 2024
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CIO

Loyalty, Product

This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...

Sep 2024
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CIO

Relationship

Epic is my first and last love. We are different people, but because of the love that they have for...

Sep 2024
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VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...

Sep 2024
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VP/Other Executive

Relationship

Epic’s support people are really good. They are just really attentive. However, they have a lot of...

Sep 2024
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VP/Other Executive

Culture

It looks like Epic might change their pricing structure on certain things. They need to look at...

Sep 2024
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VP/Other Executive

Operations

I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...

Sep 2024
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VP/Other Executive

Product

There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...

Sep 2024
||
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VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...

Sep 2024
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VP/Other Executive

Relationship

I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...

Sep 2024
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VP/Other Executive

Loyalty, Relationship, Product

Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...

Sep 2024
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Manager

Loyalty

We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...

Sep 2024
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Manager

Loyalty

I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...

Sep 2024
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Manager

Product

I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...

Sep 2024
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Manager

Loyalty, Product

I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...

Sep 2024
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CIO

Loyalty, Product

We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...

Sep 2024
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VP/Other Executive

Loyalty

I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...

Sep 2024
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VP/Other Executive

Operations

It is interesting because I would rate Epic's initial training low. The ongoing training afterward...

Sep 2024
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VP/Other Executive

Relationship, Product

Since Epic has access to our system, data, and users, including dashboards that really tell us where...

Sep 2024
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VP/Other Executive

Loyalty, Product

We have done a complete migration to Epic. We are using literally everything they offer. What...

Sep 2024
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VP/Other Executive

Product

The positives of using the solution are, first and foremost, the shared records across the...

Sep 2024
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CIO

Relationship, Operations

Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...

Sep 2024
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CIO

Product

Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...

Sep 2024
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Analyst/Coordinator

Loyalty, Relationship

Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...

Sep 2024
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Analyst/Coordinator

Product

We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...

Sep 2024
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CIO

Loyalty

We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...

Sep 2024
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(0)
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CIO

Culture

Epic wants a new contract around AI services with new limitations of liability and other contractual...

Sep 2024
||
(0)
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CIO

Relationship, Product

With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...

Sep 2024
||
(0)
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CIO

Relationship, Product

We are heavy into optimization with Epic. We transitioned our entire organization, and that went...

Sep 2024
||
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CIO

Product, Value

Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...

Sep 2024
||
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CIO

Loyalty

Epic has security concerns with using resources in certain countries. We have been blessed because...

Sep 2024
||
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CIO

Relationship, Product

Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...

Sep 2024
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CIO

Relationship, Operations

Working with Epic has been great. I have never seen anything like Epic’s implementation services....

Sep 2024
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CIO

Relationship, Operations

As a team, we went through a lot of changes with Epic because our formal implementations are over...

Sep 2024
||
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CMIO

Product

The electronic consent process is not as clean as it could be. We are pretty limited to plain text...

Sep 2024
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CMIO

Product

Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...

Sep 2024
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CMIO

Product

EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...

Sep 2024
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CNIO

Product

In the last year, Epic has been a little better, but they are still trying when it comes to care...

Aug 2024
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(0)
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CNIO

Relationship, Product

There are a lot of functionality things that have occurred this last year with Epic. We have worked...

Aug 2024
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CNIO

Product

One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...

Aug 2024
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CNIO

Loyalty, Product

One really positive thing that I want to give Epic credit for that they have really focused on...

Aug 2024
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CNIO

Loyalty, Relationship, Product

In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...

Aug 2024
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CNIO

Relationship, Value

I always struggle with touting Epic too much, but they are the best in the business at communication...

Aug 2024
||
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CNIO

Loyalty, Relationship, Product

Our struggle is that we have been with Epic for several years, so we have made our bed regarding...

Aug 2024
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CNIO

Operations

Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...

Aug 2024
||
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CNIO

Relationship, Value

Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....

Aug 2024
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CNIO

Product

Epic's system integrates really well with some of our other systems. We still have some issues...

Aug 2024
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Analyst/Coordinator

Operations, Product

The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...

Aug 2024
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Analyst/Coordinator

Operations, Product

I would like Epic to improve their documentation so that it is easier to read and follow. They have...

Aug 2024
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Analyst/Coordinator

Product

EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...

Aug 2024
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Analyst/Coordinator

Relationship

Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations, Product

We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...

Aug 2024
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(0)
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Analyst/Coordinator

Value

Epic has a fairly complex way of charging clients. They have different discounts or price tiers...

Aug 2024
||
(0)
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Director

Loyalty, Product

The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...

Aug 2024
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Director

Operations

We have had a couple of add-on implementations where Epic was constrained with resources. They were...

Aug 2024
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(0)
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Director

Operations

Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...

Aug 2024
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(0)
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Physician

Loyalty, Relationship, Product

It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...

Aug 2024
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(0)
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Physician

Operations

Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...

Aug 2024
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Physician

Loyalty, Product

I’m looking to see the development of Epic’s mobile products away from the desktop model of...

Aug 2024
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Manager

Operations, Product

Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...

Aug 2024
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Analyst/Coordinator

Product

EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...

Jul 2024
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(0)
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VP/Other Executive

Product

What would increase my satisfaction with the overall product quality, including upgrades, would be...

Jul 2024
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VP/Other Executive

Relationship

We have named individuals we work with, so we aren't reaching out to just a phone number for...

Jul 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

There is a bit of a gap in support for longer-term care. The system is a little less optimized in...

Jul 2024
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(0)
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Director

Relationship

Epic keeps their promises overall. If there is something they can't implement, they do a good job of...

Jul 2024
||
(0)
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Director

Product

The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...

Jul 2024
||
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CMIO

Relationship

Epic is good about telling us when there is an issue, like when something is broken or when there is...

Jul 2024
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Manager

Product, Value

EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...

Jun 2024
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Manager

Relationship

As far as support goes, the technical support staff members that Epic assigns are fantastic. They...

Jun 2024
||
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Manager

Relationship

Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...

Jun 2024
||
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Manager

Product, Value

EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...

Jun 2024
||
(0)
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CMIO

Relationship, Product

Epic’s road map looks like a good plan and has a lot of good things.

Jun 2024
||
(0)
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CMIO

Product

There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...

Jun 2024
||
(0)
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Director

Operations, Product

The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...

Jun 2024
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(0)
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Director

Value

I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...

Jun 2024
||
(0)
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Director

Relationship, Product

Epic's system is obviously one of the most highly used tools, so people typically come with...

Jun 2024
||
(0)
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Director

Relationship, Operations, Value

Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...

Jun 2024
||
(0)
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CIO

Relationship

Epic owns EpicCare Inpatient EHR, so they intend to optimize running their system the best of...

Jun 2024
||
(0)
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CIO

Value

Epic is ahead with being proactive. They do a lot of strategic education on information they have...

Jun 2024
||
(0)
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CIO

Loyalty, Product

Epic keeps rewriting the UI, but the system is still an older product. Hyperdrive is not made...

Jun 2024
||
(0)
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CIO

Culture, Value

The only negative to Epic is their inability to give us written SLAs. Epic can host for us, but...

Jun 2024
||
(0)
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CIO

Relationship

I have talked with Epic executives. How they run their business is truly very friendly. That friend...

Jun 2024
||
(0)
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CIO

Loyalty, Relationship, Product

Certainly, Epic is getting better at interoperability. For many years, Epic was in denial, and then...

Jun 2024
||
(0)
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CIO

Relationship, Product

The system is stable. It never crashes or fails from a software perspective. Epic’s upgrades work....

Jun 2024
||
(0)
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 or  to see details.

CIO

Operations

The Epic project never ends. We have to constantly optimize this thing. We get so many requests now...

Jun 2024
||
(0)
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CIO

Relationship

Epic is Epic, so they follow their own methodology. But I am very happy with Epic. Even with their...

Jun 2024
||
(0)
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Director

Product

If having the right level of integration means interoperability or the ability to communicate with...

Jun 2024
||
(0)
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Director

Relationship, Operations

From a physician-user standpoint, I think Epic needs to communicate better what their system is...

Jun 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship, Product

Epic is like an iPhone. Things work great as long as we stay within their universe and use their...

Jun 2024
||
(0)
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Director

Operations

Our implementation is a big lift. The resources we have been provided to help build the foundation...

Jun 2024
||
(0)
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CMIO

Loyalty, Product

The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...

Jun 2024
||
(0)
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CMIO

Product

One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...

Jun 2024
||
(0)
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CMIO

Loyalty, Product

Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...

Jun 2024
||
(0)
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CMIO

Operations, Product

The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...

Jun 2024
||
(0)
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Director

Relationship, Product

When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...

Jun 2024
||
(0)
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Director

Relationship

Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...

Jun 2024
||
(0)
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Director

Relationship, Product

We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...

Jun 2024
||
(0)
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 or  to see details.

Director

Operations

Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...

Jun 2024
||
(0)
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 or  to see details.

Director

Product

Epic provides options, and then we can customize the system to our own institution where we need to...

Jun 2024
||
(0)
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 or  to see details.

Director

Operations, Product

When we look at the build on some things, there are still some things that are very primitive, and...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship

Epic could be better with their proactive support. A lot of times, they wait for us to contact them...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship

In the big picture, Epic is especially good at sharing what they are currently working on and then...

Jun 2024
||
(0)
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Director

Relationship, Product

There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...

Jun 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship, Product

We are working with other vendors on some communication devices. I think Epic really works well in...

Jun 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

Each area has an Epic person assigned to them, and I know from past upgrades that they have been...

Jun 2024
||
(0)
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Director

Product, Value

I have worked in enough institutions where we have used Epic's system to know that it is definitely...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

There is nothing better than Epic when it comes to EMRs. Epic is always on the cutting edge.

May 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

So far, Epic has kept all of their promises. We are still waiting on some old data, but I don't...

May 2024
||
(0)
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Analyst/Coordinator

Value

EpicCare Inpatient EHR costs a lot of money. I have never spent that much money personally. However,...

May 2024
||
(0)
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Analyst/Coordinator

Operations

I would like to have some additional hands-on training for my job title. Overall, though, Epic's...

May 2024
||
(0)
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Analyst/Coordinator

Relationship

Epic's executive team members are extremely helpful. Epic's people will come on-site or set up an...

May 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Product

EpicCare Inpatient EHR absolutely works as promoted. In fact, it probably works better than...

May 2024
||
(0)
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Director

Relationship

My Epic technical support person is awesome and has been absolutely phenomenal. They have been...

May 2024
||
(0)
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Director

Loyalty, Relationship

Epic doesn't promise anything until it's almost ready to go live, but there is some cool stuff...

May 2024
||
(0)
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 or  to see details.

Director

Product, Value

Epic gives us a lot of opportunities to have some savings based on how many gold stars we get. Using...

May 2024
||
(0)
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Director

Operations

While I appreciate that Epic has some canned education that people can use, it often does not...

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

I would tell a friend to make sure they have the stakeholders early on in the project and to push...

May 2024
||
(0)
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Analyst/Coordinator

Culture, Operations

Our experience with Epic has been very good. My main issue is that there is no way that we can train...

May 2024
||
(0)
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Analyst/Coordinator

Product

I think Epic should make building rules a little easier and have more SmartForms that organizations...

May 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

Inpatient nurses have tasks in EpicCare Inpatient EHR, and we are going to be able to have the same...

May 2024
||
(0)
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 or  to see details.

CIO

Product

The best thing about EpicCare Inpatient EHR is its ability to focus on quality outcomes. It captures...

May 2024
||
(0)
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 or  to see details.

Director

Product

I like the system's integration abilities. Patients are able to go to nonEpic options, and they can...

May 2024
||
(0)
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 or  to see details.

CIO

Operations, Product

EpicCare Inpatient EHR is very click heavy and is not intuitive. It is not a product that we could...

May 2024
||
(0)
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 or  to see details.

CIO

Product

The good and bad about this solution is that there are 50 million opportunities to do the same...

May 2024
||
(0)
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 or  to see details.

Director

Relationship

Our support person from Epic is amazing. Epic has different levels of severity for when they or...

May 2024
||
(0)
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 or  to see details.

Director

Operations, Product

Our main way of learning about functionality in the system is through Epic's user web. It is...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are on Hyperdrive now, but we are still building things in Hyperspace instead of Hyperdrive. We...

May 2024
||
(0)
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 or  to see details.

CIO

Relationship, Operations

When we have questions about how to do different functionalities in EpicCare Inpatient EHR, there is...

May 2024
||
(0)
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CIO

Loyalty

Our strategy is to look at what Epic has first, and if it doesn't meet the functional needs, then we...

May 2024
||
(0)
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CIO

Relationship

I can't say when I last heard from one of Epic’s executives. I don't even think they listen to their...

May 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

Epic's system is a great staple to our integrated EHR experience.

May 2024
||
(0)
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 or  to see details.

Director

Product

I like the system's functions for inpatient and outpatient communication. We can see all of the...

May 2024
||
(0)
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 or  to see details.

Director

Product

It has taken a long time for us to get some of the reports that we need from the system. The slicer...

May 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

Epic has a pretty solid structure in terms of having real people that we can contact because of our...

Apr 2024
||
(0)
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 or  to see details.

Director

Operations, Product

Many years ago, we had a prolonged instance of downtime with EpicCare Inpatient EHR, and since then,...

Apr 2024
||
(0)
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 or  to see details.

Director

Value

It is hard to say whether EpicCare Inpatient EHR is a good value because I honestly haven't priced...

Apr 2024
||
(0)
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 or  to see details.

Manager

Product

When I look at EpicCare Inpatient EHR, I can't see the admission navigator, and I can't see what was...

Apr 2024
||
(0)
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Manager

Product

EpicCare Inpatient EHR is good. I have been working in healthcare for a long time, and we used to...

Apr 2024
||
(0)
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 or  to see details.

Director

Operations, Product

Epic has a very structured process around upgrades, but even with that structure, I find that it is...

Apr 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Epic does great work in terms of driving outcomes. With their Gold Stars program, they are pushing...

Apr 2024
||
(0)
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 or  to see details.

Director

Operations, Product

My organization is realizing that using Epic's system as supplied is far better than doing as many...

Apr 2024
||
(0)
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 or  to see details.

Director

Product

I do a lot of reporting in our Epic system, and the embedded piece called Reporting Workbench is...

Apr 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

One of the big projects that our organization is doing is trying to get our flow sheets more in line...

Apr 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

Epic is constantly working on stuff on their end. We have different securities in our system from...

Apr 2024
||
(0)
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 or  to see details.

Manager

Product

EpicCare Inpatient EHR needs to accommodate larger institutions' special needs.

Apr 2024
||
(0)
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 or  to see details.

CIO

Culture, Relationship

When there is any ambiguity with something that Epic says, they are up front with it, and they make...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Epic was very up front and honest with us about what to expect from EpicCare Inpatient EHR and what...

Apr 2024
||
(0)
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 or  to see details.

CIO

Loyalty

We chose EpicCare Inpatient EHR because of the integration. We have a lot of independent offices on...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship, Product

Epic is very heavily reliant on third parties, and they prefer third parties they work with on the...

Apr 2024
||
(0)
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 or  to see details.

CIO

Product, Value

Epic has a very robust analytics package, so we are able to massively step up our game when it comes...

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship, Product

We need very solid security from Epic. We just went through Change Healthcare's ransomware...

Apr 2024
||
(0)
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 or  to see details.

CIO

Value

Lab middleware software is very expensive, and it would be nice for that to be more inclusive in the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

During the implementation, Epic was locked up with us and holding our hands throughout the process...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

There were some learning curves for Epic in how to navigate a smaller organization through the...

Apr 2024
||
(0)
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 or  to see details.

Manager

Product, Value

The big complaint from providers about EpicCare Inpatient EHR is that there are too many clicks. We...

Apr 2024
||
(0)
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 or  to see details.

Manager

Product

EpicCare Inpatient EHR is very comprehensive. I like the interoperability and what Epic is doing in...

Apr 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Epic has made some progress in their product's usability. For instance, when I am looking at alerts...

Apr 2024
||
(0)
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 or  to see details.

Director

Product

There is some bizarre functionality with EpicCare Inpatient EHR. For instance, depending on which...

Apr 2024
||
(0)
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 or  to see details.

Director

Operations

We don't get much training with EpicCare Inpatient EHR. But we also don't have that many questions....

Apr 2024
||
(0)
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 or  to see details.

CIO

Relationship

With support, we usually call first, and then Epic creates a ticket. We can also create a ticket...

Apr 2024
||
(0)
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 or  to see details.

CIO

Operations, Product

I would recommend the product, but I would tell someone to make sure they follow Epic's...

Apr 2024
||
(0)
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 or  to see details.

Manager

Product, Value

This software has almost limitless capabilities, but focusing on site-specific customization causes...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

The type of site I have really limits my use of Epic's product. The EHR is very expensive, and I...

Apr 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Epic promises all kinds of crazy stuff with every update. They do some things but not others. Some...

Apr 2024
||
(0)
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 or  to see details.

Director

Relationship

Epic’s customer support team is terrible. They take a long time. We submitted an issue several...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Epic’s pace of development is right, and they have definitely gone in the right direction when it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic does a really good job. I interact most directly with our Epic TS person, but the interactions...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

For the number of release notes and upgrades or enhancements that Epic has, Epic does a really good...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

Epic’s Hello World works really well for sending things out of the product suite, for texting, and...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I want to express a huge appreciation to the employees at Epic. They are so patient and thoughtful...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Operations

On numerous occasions, Epic has done their immersion trips with us, and I love the trips where they...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Epic continues to provide quality software that supports a broad range of needs. The software is...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The product is so customizable that it makes it very easy for the analyst to create four different...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

Epic does a really good job of doing usability testing and counting clicks. Their data is amazing at...

Apr 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

The trainers around here have specific modules, and they train on how the software works. Then the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We evaluate new products all the time, and there are certainly best-of-breed products that have very...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

I am hoping Epic is going to really deliver on some of their AI pieces that they are working on....

Mar 2024
||
(0)
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 or  to see details.

CIO

Relationship, Product

Epic is usually a step ahead of us on integration stuff. They seem to be really proactive about...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

On-site support is key in regard to what I would like to see with Epic’s training. And there is an...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic could have more integration with everything. I think with AI picking up, there is a better...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

The company has many solutions for issues, and that makes many problems easy to solve; however, some...

Mar 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

As part of our implementation, we were told that certain things would work in a certain way, but...

Mar 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

Epic did a terrible job with their onboarding. We were trained on an older version of the system...

Mar 2024
||
(0)
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 or  to see details.

VP/Other Executive

Culture, Product

Epic could have made their functionalities and workflows a little better. They promoted their system...

Mar 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

One of the issues that I have with Epic is with coder productivity. The product gives us good data...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

Unlike other vendors, Epic will stick with us till the end of a conversation. There is not a time...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

I would recommend Epic because of their clinician satisfaction, data, touchpoints, interoperability,...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

Some of Epic’s applications have different formatting when it comes to a presentation. I don't...

Mar 2024
||
(0)
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Manager

Product

EpicCare Inpatient EHR has a lot of safety features that other systems don't have. I like my job...

Mar 2024
||
(0)
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Director

Product

I don't know whether anything could be better than EpicCare Inpatient EHR, but people can always...

Mar 2024
||
(0)
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 or  to see details.

CIO

Product

The product’s Find a Doctor space is a gap. It doesn't seem to really fit well with the rest of...

Mar 2024
||
(0)
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CIO

Value

99% of the time, Epic’s charges are not an issue. But there have been certain situations where it...

Mar 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Product

We started with the program a long time ago. We never had the Foundation System. Many of our...

Mar 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

Epic has become very nimble. We historically have had optimization groups for our ED that were very...

Mar 2024
||
(0)
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 or  to see details.

Manager

Product

We often say EpicCare Inpatient EHR is the Cadillac of EHRs. Epic is head and shoulders above their...

Mar 2024
||
(0)
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 or  to see details.

Manager

Product, Value

Sometimes the delivery of new technology is a little slow, but EpicCare Inpatient EHR is a huge...

Mar 2024
||
(0)
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 or  to see details.

CMIO

Value

Epic charges us for things that we expected would be included in our EMR, like Beaker. Beaker is an...

Mar 2024
||
(0)
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 or  to see details.

CMIO

Product

There are little things that EpicCare Inpatient EHR doesn't do. My biggest complaint is that the...

Mar 2024
||
(0)
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 or  to see details.

CMIO

Product

The system has a lot of issues. We do a lot of upgrades to fix issues because there are sometimes...

Mar 2024
||
(0)
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 or  to see details.

CMIO

Product

EpicCare Inpatient EHR does 99% of what I want. The system is easy to understand, but it isn't...

Mar 2024
||
(0)
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 or  to see details.

CMIO

Product

One thing that I like better in another vendor's EHR is that if someone puts an order set on a...

Mar 2024
||
(0)
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 or  to see details.

CMIO

Relationship

The vendor's customer support people are always available to answer us, and we meet with our team...

Mar 2024
||
(0)
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 or  to see details.

COO

Loyalty

We aren't quite settled in terms of what we are doing with Epic. We try to please every person who...

Mar 2024
||
(0)
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COO

Loyalty, Operations, Product

We just did a major upgrade for the system, and things seem to be going a lot better. We were on a...

Mar 2024
||
(0)
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 or  to see details.

COO

Product

Some of our frustrations with Epic have to do with capturing charges and knowing which buttons have...

Mar 2024
||
(0)
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COO

Product

When I get frustrated with the system, it isn't because the system is awful. We have taken some...

Mar 2024
||
(0)
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 or  to see details.

COO

Product

My frustrations with the operations side of the system don't actually come from my day-to-day use of...

Mar 2024
||
(0)
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 or  to see details.

CIO

Relationship

With Epic, we have our BFF, and then I still reach out to my salesperson if I have a question, such...

Mar 2024
||
(0)
 Thank you  Helpful

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CIO

Loyalty, Product

Epic's integrated solution has all the pieces. One of the things we are working on right now is...

Mar 2024
||
(0)
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 or  to see details.

CIO

Loyalty, Product

Epic has a really good dashboard for physician productivity in terms of what they are doing, what...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

EpicCare Inpatient EHR is strong. The ordering and documentation platforms are easy to use. Viewing...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

One of the biggest suggestions for the system we have had over the years is to incorporate the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I love Epic, and they do a fantastic job. They are constantly doing updates, but not everything is...

Mar 2024
||
(0)
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 or  to see details.

Director

Operations

Implementations and upgrades from Epic are different. For a full-on implementation, Epic’s people...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

We have to translate what Epic says for our organization. For instance, Epic gives us a certain...

Mar 2024
||
(0)
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Director

Operations, Product

It doesn’t matter what EHR we are working with; every EHR is complex. But in EpicCare Inpatient EHR,...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship, Product

There are known places where Epic is not far along or has not focused. For example, if they improved...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

Epic is proactively bringing new things to us, and they show us their road maps for their...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

One of the challenges with Epic is that some users aren't using even stuff they have access to.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

We are deploying more modules with Epic than we did in the past. The one domain that we are looking...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic keeps telling people that they need more rigorous implementations, but then the vendor just...

Feb 2024
||
(0)
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CMIO

Culture, Relationship

When Epic makes promises, they keep them. The vendor is pretty careful to not make a promise that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

Epic doesn't nickel-and-dime us. Their systems are expensive, but there are a lot of things that the...

Feb 2024
||
(0)
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 or  to see details.

CMIO

Product

The most difficult thing to manage within the product is its security. We also have some different...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

I would definitely choose to buy Epic's EHR again. The Epic system is one of the largest EHRs in the...

Feb 2024
||
(0)
 Thank you  Helpful

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Nurse

Relationship, Operations

We have contact with Epic all the time for training, so that is not an issue. We have a regular call...

Feb 2024
||
(0)
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Nurse

Product

Epic does a great job with interoperability. They are doing the best that they can do, but it is a...

Feb 2024
||
(0)
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Nurse

Operations, Product

I would rate the ease of use higher than a clinician on the floor would. The ease of use depends on...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

We always try to push the vendor to do better and customize the system to what we do. Epic is always...

Feb 2024
||
(0)
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 or  to see details.

Manager

Product

EpicCare Inpatient EHR is the gold standard. It replaced a lot of previous software we had and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We really like what the product is doing, but there is always room for more. There is great value in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We have a support person that reaches out to us all the time. We live around that person.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The biggest negative is that the reporting can sometimes be challenging based on some of the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Operations, Product

Epic needs to make the upgrade paths easier without the need to recontract. Doing a contract...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Theoretically, the workflows didn't change with Hyperdrive, but if we were installing Epic's...

Feb 2024
||
(0)
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 or  to see details.

Manager

Product

There are benefits to Hyperdrive beyond the speed. Hyperdrive looks updated. Epic can do a lot of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The decision to go with Hyperdrive was started with Epic. They hadn't had a major coding...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

There are promises at a high level, and Epic keeps those. When we get into the lower level, like...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are benefits to being on Epic's product; the system is fast and up-to-date. I don't know what...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic really listens to what people are asking for, and they don't roll out stuff before they are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We installed some Epic products recently, and I don't feel like Epic knew us as the customer. But at...

Feb 2024
||
(0)
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 or  to see details.

Manager

Operations

With training, not all of the resources I need are out there. We recently ran into an issue where we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic has a lot of materials, and Epic’s training wheels are great. They have training specialists...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is so much customization we can do. If we do things as Epic has built them in their foundation...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

When the government passes new regulations and things, Epic is on top of those things, but it still...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Operations

If we had the capacity to implement everything, Epic would meet our needs. They have some really...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We get a lot of Epic’s reactive care concern emails for situations like when somebody finds...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If I don't get an answer on something or if somebody needs to dig in, things will usually get...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Epic is expensive, but we use their product, and we are looking at more applications and things like...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Under the Optum partnership, Epic has some great ideas about efficiencies and leveraging additional...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Epic is really good at weaving filters really tightly early on. Users want clean claims to go out to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Our setting is complex, so the first person who we call at Epic can't always help us. However, the...

Feb 2024
||
(0)
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 or  to see details.

CIO

Operations

Other vendors' implementations are supported by a partner organization that might help with that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

On the acute side of things, there is so much variability that we feel like we have to peck around....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations

We had training sessions, but they were provided by the vendor and not something we had superusers...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Loyalty, Product

With Epic, some interfaces are better and some are not. However, we don’t yet have all the...

Feb 2024
||
(0)
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 or  to see details.

CNO

Product

There are some things that Epic puts out there that I don't think are very contemporary. For...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Things are definitely more cost driven now with Epic. In the beginning, Epic was just trying to get...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have a bunch of templates and different things that go out on the inpatient side, and I feel like...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

For our patients, the product still seems very confusing when it comes to the MyChart piece and what...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a lot of pop-ups, and that can get overwhelming when we have track boards, record...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There is a lot of good data within the system. The issue is equipping us as organizations to harness...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

Epic avoids charging for every little thing because part of the process is purchasing support, so we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

There are a lot of things I like about EpicCare Inpatient EHR. We have a high rate of uptime. The...

Feb 2024
||
(0)
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 or  to see details.

Nurse

Product

I would like to see improvements with data extraction. Getting useful data can be challenging....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Some of the integration issues might not be the vendor's fault. They could have to do with the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

We are really looking forward to getting a lot of capacity management tools in our next upgrade...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic has the Sherlock portal where clients can log questions and issues, and they have generally...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We are in a very high percentile of happiness with our integrations. Fewer than half of our users...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Part of the problem with Epic is that we have to have the right analyst to build and understand the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we first went on the system, we requested all these different things, but Epic responded that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

With Epic, we don't charge unless we go onto a new module. Epic costs lots and lots of money, and it...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is very good at supporting us when we have some issues, but we don't interact with the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Within EpicCare Inpatient EHR, we can create documentation for providers and nurses according to our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the hindrances in every system that always occurs when they start rolling a product out is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

A lot of medical software is awful, and Epic's product isn't. It is pretty straightforward to use...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We are doing a transition with Epic, and we have struggled a lot because of their inability to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic does have project management charges and start-up charges, but I have not heard the final cost...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Inpatient EHR's biggest strengths are data collection, data management, and analysis. When...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

One of the most difficult things to build electronically is care plan documentation, and Epic has...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic seems to consistently hire very smart people in their technical support role, and Epic is very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There are a lot of ways for us to get a particular answer or find a particular thing in the system....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is very proactive and forward thinking.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Inpatient areas tend to be complex environments in general, and there were issues when we tried to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The ordering workflows in EpicCare Inpatient EHR are very solid, including the ability to build...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic does a good job of training users on the system, especially on the inpatient side. However,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For case management in particular, I like being able to do Secure Chat in EpicCare Inpatient EHR....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Many of our physicians are getting Secure Chat fatigue because they get so many messages daily in...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our Epic analyst doesn’t know enough about the whole case management piece. So the response to a lot...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are still some things that I would like to see in Epic's system, such as clinical care...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Trying to find information in the product can sometimes be difficult. We have to really go digging,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There is no training for our areas from the vendor. We have to create the training ourselves.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For our purposes, the system works, and we can review all parts of the record, including the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic will make adjustments to the system, and they are constantly trying to upgrade the system and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like having everything available in one area in the system. We don't have to go through multiple...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Several years ago, we decided to invest in Epic, and we will continue to partner with Epic to meet...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The day-to-day workflow piece is really accessible for staff. However, the reporting and analytics...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My overall satisfaction with EpicCare Inpatient EHR is good. However, when we went live with it, I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

The core product of EpicCare Inpatient EHR still works very well and has good functionality. With...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations, Product

We get Epic updates and see new things, but it just seems like the new things are frequent. There is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The comprehensive clinical functionality eliminates interoperability problems of best-of-breed EHR components....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

There are a lot of options with the product, and there are a lot more self-services than there used...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is very proactive, and they keep up with regulatory requirements. They plan to make those part...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

For the vast majority of our people, Epic has been a great partner. They don't keep their promises...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic provides a lot of services for what we pay, and others would nickel-and-dime me to death. Epic...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

We know what we are getting with the product, and it does what the vendor says it will. We may not...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Epic doesn’t avoid charging for every little thing. We have licensing fees that it takes a PhD to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Everybody can customize so much and make their own messes. There are probably six different ways to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The integrated nature of Epic's system is a strength. It is also an opportunity because there are so...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic seems to be embracing things faster. They are getting some of the additional functionality we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We're a little sad that Epic want's to charge us for some coding that is necessary for us to meet...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic's support team is really responsive. We also don’t have a problem with executive involvement...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product, Value

I would recommend the product. If I had been asked that many years ago, I would have given a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The Epic EHR is far from perfect. There is still tons of clunkiness in it from a clinician's point...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We can get Epic on the phone easily for support, and we can investigate to figure out why problems...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

The Hyperdrive feature will be fantastic in the future, and I do think EpicCare Inpatient EHR is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I don’t know whether we have received our money's worth from Epic. There is no better software than...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Several things went wrong with EpicCare Inpatient EHR, and those things were very disappointing and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Epic messed some things up with our integration; we have had continued problems because Hyperdrive...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic has good ideas, and I don't think anyone has better software out there for what we do, but Epic...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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