Epic Grand Central Patient Flow (full suite) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
There aren’t any capacity optimization capabilities in Epic Grand Central. There are no predictive...
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Relationship
Epic fulfills their promises the best they can, but sometimes they look at us like we have three...
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Operations
Epic gives us tip sheets for training, but they don’t really answer questions. When an upgrade...
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Culture, Relationship, Product
If we are struggling with a view, a board, or a report, Epic will never say that a hospital had the...
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Relationship, Product
We would like Epic to be more proactive in coming up with solutions to things instead of having to...
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Relationship, Product
Epic gives Epic Grand Central to us out of the box, so we have to do a lot of work to get it to...
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Relationship, Operations, Product
With Epic, upgrades are usually applied across the board and available to all their users, but...
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Relationship
We have an Epic representative who participates in some of our meetings. Our director meets with...
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Operations
We don't really have any ongoing training with Epic. We have our own on-site trainers who work with...
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Relationship, Product
Epic is doing constant upgrades to Epic Grand Central, and they keep current with the changes that...
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Product, Value
Everybody is happy with the system. Our offices used to be on a different system than the hospitals,...
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Product
On our previous system, which we used a long time ago, if there was a correction that needed to be...
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Product
Our previous system used to flow from screen to screen, and Epic has recently moved things around on...
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Relationship, Operations, Product
We had some bumps with Epic Grand Central in the beginning, and it took us a long time to get things...
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Loyalty
We decided that we would not go with the best-of-breed system. We decided that we would go for an...
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Relationship, Product
Epic has a cumbersome process for delivering technology because they have 750 worldwide customers,...
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Product
The product isn't always as nimble as we might wish it to be. The system is very complex, so it can...
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Loyalty, Product
Epic's predictive capacity management tools need to be upgraded. Epic knows that, so they are...
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Relationship, Product
There are some things that users just have to remember. Sometimes, they don't remember them because...
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Operations, Product
Product quality is an area where I feel the vendor could do a lot better. They don't necessarily...
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Product
The system's new logistics module has given our users problems. Either we don't have the system...
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Relationship, Product
We are very pleased with Epic. I would rate their delivery of new technology at the top of the...
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Product
I believe that those who work closely with Epic Grand Central like its bed placement system. I like...
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Product
We have asked Epic for several enhancements that would help us be more efficient and productive, but...
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Operations, Product
We recently implemented the vendor's Transfer Center module. I like that module's ease of use. It is...
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Product
There are features in the Transfer Center module that could be better. When users are typing...
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Loyalty, Product
I definitely think that Epic Grand Central's bed planning function, like their integrated end-to-end...
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Loyalty, Product
Epic is still lacking when it comes to the mobile version of their bed-planning module. We haven't...
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Operations, Product
If a user is properly trained, the system is super easy to use. However, if they aren't, then the...
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Relationship
With the vendor's support, I would like to see more direct conversations with the analysts that...
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Product
I have a couple of projects in for enhancements. There are some opportunities there, like using Epic...
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Loyalty, Relationship, Operations
We get monthly newsletter updates from Epic, and if there are any changes to our workflows, we will...
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Product
Epic Grand Central works as stated. It is fully integrated with everything we need it to be. A lot...
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Operations
The initial training was not great, but the ongoing training has been. After our first interview,...
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Loyalty, Operations
I would want someone who might be in my position at other facilities to know that they should make...
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Product
The upgrades that Epic has done recently have made the system more useful to us in the...
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Product
The one area Epic still lacks in is a robust retrospective data visual. They have Slicer Dicer and...
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Loyalty, Relationship, Product
Epic does quarterly updates. They just had their UGM conference. They are working on things. That is...
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Loyalty, Product
It is better that we have switched to the product. I wouldn't say that things were worse to begin...
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Relationship, Operations
From an operations standpoint, the product is pretty good. Some things are just the way Epic has...
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Relationship
A lot of things are proactive from the vendor, but while those things may be proactive to me, they...
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Product
The big thing that we would like to see from some parts is phone integration. When we think about...
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Product, Value
The product is expensive, but it is good. It has eliminated a lot of wasteful workflows, and that is...
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Culture
Epic keeps all their promises, but like any great salesperson, they sell us on a pipeline that may...
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Operations
We needed to go in a different direction with certain services that Epic has functionality for, and...
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Loyalty, Product
Epic Grand Central's biggest strength is that it is part of a larger Epic offering. It is really...
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Relationship
I have had experience working with Epic at other organizations, and I feel like our organization has...
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Relationship
Epic's support is somewhat reactive rather being actively engaged in driving things. I think there...
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Loyalty
One of our board-level goals was to reduce the length of stay, and we are ultimately achieving that...
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Product
There are some tools in Epic Grand Central that seem a little advanced for our end users. There are...
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Operations
Epic tries to keep their promises. Sometimes they miss the mark. The problem is a lot of the...
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Loyalty, Product
Epic Grand Central is probably as it was promoted and works like Epic says it will work. Using the...
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Loyalty, Product
With the bed requests, the information tends to be inaccurate, so I have to go into the chart to...
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Product
The system is very slow. Epic gave us a huge upgrade recently, and that made an improvement, but the...
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Relationship
Epic could do a little better with support. When we have a question, the support team should answer...
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Relationship, Product
We have dashboards that are specific for particular things we can monitor. Epic is definitely making...
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Product
We don't have predictive analytics here. I need it but don't have it. Epic's system is kind of...
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Product
Epic Grand Central’s biggest strength is the ability to sort patients in multiple ways. I can see...
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Operations
We haven’t had any ongoing training for Epic Grand Central.
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Product
With Epic Grand Central, we make a bed plan for many hospitals. On the bed planning home page, it...
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Product
One of the major benefits of Epic Grand Central is the transparency across the organization. I can...
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