Epic Grand Central Patient Flow (full suite) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
The reporting is where we need more growth. If we are transferring a patient from one campus to...
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Relationship, Product
Throughout the years, Epic has allowed the IS department to change some of the viewing options in...
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Loyalty, Product
Epic could mainly improve the reports I can get out of Epic Grand Central and my options to add more...
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Relationship
Usually, interaction with Epic is through the IS people. There were a few people from Epic who came...
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Product
I like Epic Grand Central. It works very well. It is easy to use for the most part. If I want to...
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Product
The ease of use in Epic Grand Central is good. It can sometimes be clunky, and it doesn’t always...
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Relationship
Epic is very responsive, and they answer our questions quickly.
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Relationship
The promises might not come as soon as I want them, but they tend to eventually come. Right now, we...
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Product
Epic Grand Central does a good job of integrating deeply into existing processes and engaging an...
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Product
I would like the product to have more automation. We need automated, standardized notifications. For...
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Culture, Value
People can get Epic Grand Central, but they don't realize that they have to buy cameras and videos....
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Relationship
Epic should understand our organization and reach out, but that doesn’t happen very often.
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Product
There is a lot to be desired in Epic Grand Central. Epic doesn’t have a computer vision at all, and...
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Operations
Epic doesn’t provide training templates with their solutions, and those would be helpful.
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Loyalty, Product
We are really happy with Epic. We routinely reevaluate our ROI to see whether we made the right...
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Product
The biggest thing that Epic could do to improve is make it easier to see, in the aggregate, a...
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Operations
I didn't hear any complaints about the vendor’s implementation services or any recent upgrades, so...
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Product
We are operationally trailing where Epic could be with us. That is not a knock on their...
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Value
Epic Grand Central is really expensive, and Epic makes us do so much work on our end. It would be...
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Relationship
It sometimes takes forever for Epic to get us fixes for things, and sometimes they can never fix...
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Value
Epic does avoid charging for every little thing, but if we really need to get something done, we may...
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Product
The number-one strength of Epic Grand Central is that a lot of other hospitals are using it; that...
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Product
Even though Epic's product is one system, they have different modules such as Radiant, OpTime, and...
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Operations
We have to send people virtually for training, but Epic does a good job when we do that.
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Product
I would recommend Epic Grand Central just because there is not much else out there that we can use....
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Product
I don't really know that Epic has done much upgrading with Epic Grand Central's Transfer Center...
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Product
Epic Grand Central is a solid product, and I am confident in the data that I am getting from it. It...
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Product
Epic Grand Central doesn't meet all of our needs. Our next step after getting the wonderful...
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Relationship
Epic's support is pretty good. There is a very responsive person at Epic who helps us. Epic is also...
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Loyalty, Operations, Product
A while ago, there was an update that didn't go well at a different institution, so we held off on...
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Operations, Product
The vendor's new technology sometimes messes things up. We aren't thrilled about that. The most...
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Product
I think that Epic Grand Central supports organizations' integration goals as long as those...
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Loyalty, Relationship, Operations, Value
I would buy the product again. We partnered with another facility when we went live, and we had some...
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Operations
The training provided to us and our employees initially is just navigation training. We do much of...
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Operations, Product
The product is pretty easy to use. The biggest issue is upgrades. Most of our upgrades are usually...
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Loyalty
Based on my experience, I predict my overall satisfaction with the product will increase. Epic is...
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Relationship
Epic does a great job of keeping us in the loop. We have development calls with them to give them...
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Value
From my perspective, we have reduced our administrative burden. If we are going to be sending all of...
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Loyalty, Product
We use all of the functionality that Epic offers in the Epic Grand Central space. We got rid of the...
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Product
If Epic put out a product or a functionality, we would try our best to use it.
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Relationship, Product
I feel like a lot of Epic’s work is just keeping up with all the new regulations that are coming...
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Value
Epic avoids charging us for every little thing. There are some things they have charged for, but I...
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Product, Value
Epic Grand Central is a good product. I would probably share with others the value of investing and...
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Loyalty, Product
There are several enhancements that we have asked Epic for that would help us to be more efficient...
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Product
Something that has felt counterintuitive in Epic Grand Central has been the contact listing and...
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Product
We use bed planning in Epic Grand Central, and that works very, very well. However, we recently had...
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Product
The reporting that comes out of Epic Grand Central is amazing and is one of the things that I...
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Operations, Product
Epic Grand Central keeps on getting upgraded, and the upgrades make it worse every time. The...
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Relationship, Product
Epic keeps their promises, but they take forever. Epic will say they have something, but then we are...
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Loyalty, Product
I would buy Epic Grand Central again because the entire world is on it. I would have the...
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Loyalty
We will hopefully get to be able to record calls and have order sets and things like that within the...
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Relationship, Product
Because Epic is so reliant on customers building the solutions, things can become either disjointed...
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Relationship
If I were to have an ideal situation, Epic would contact me regularly and ask how things are. I...
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Product
Epic Grand Central is just a great, integrated tool for managing patient flow, and Epic is doing...
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Value
Epic does some nickel-and-diming. I haven't heard any major complaints. I'm sure there have been...
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Operations
My recommendation of Epic's system really depends on whether someone knows how to customize it. If...
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Product, Value
The main plus of Epic Grand Central is that we can get real-time data that we can utilize in the...
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Loyalty, Product
Epic's opportunity for improvement is that while they have some neat gadgets, things should be a lot...
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Loyalty, Product
We have adapted Epic Grand Central to meet our needs, and I'm pretty happy with it. The overall...
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Operations, Product
Epic Grand Central has a lot of flaws, and it needs a lot of work. But there are some good things in...
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Culture, Relationship
Epic does not keep their promises historically. They are getting a little better because they know a...
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Product
I would tell a friend to ask Epic what Epic Grand Central is capable of and to try to use as many of...
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Relationship, Operations, Product
Epic occasionally sees certain changes as not a big deal, while our users see them as a big deal,...
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Relationship, Operations
I really appreciate the conferences that Epic hosts twice a year. Those conferences are a proactive...
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Operations, Product, Value
Epic Grand Central is challenging for us as an organization. With the way we are structured, it...
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Value
We are extremely satisfied with receiving our money's worth based on what we have implemented from...
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Relationship
It seems to take a long time to get answers to the questions that we ask. We have to go through our...
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Value
If I were going to recommend Epic Grand Central, I would tell a potential customer that the system...
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Operations, Product
I would not buy Epic Grand Central again. I am not happy with the logistics upgrade at all. It is...
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Relationship, Operations
The website is available to me, but it is hard to find the answers I am looking for from who I would...
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Operations
I tried to seek out any additional training on my own for my team and couldn't find anything....
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Product
The product’s integration is very messy. In the old version, we could track jobs easier and see...
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Product
The product seems like it was designed by an IT person and not a transport person. That goes along...
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Product
Epic Grand Central’s biggest strength is integration. Whatever we use as our modality, whether it is...
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Culture, Operations, Product
With the upgrades we have, Epic Grand Central works as promoted. The ease of use is also pretty...
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Operations
Epic’s initial training was too siloed and could have been a lot better. A lot of things that happen...
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Relationship, Operations, Product
My teams often come to me with a problem; I tell them the solution, and they tell me they didn’t...
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Loyalty, Product
The best transfer service software I have seen in the market is from ABOUT Healthcare. Epic has a...
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Product
The biggest downside to Epic Grand Central is its user interface. The product has multiple...
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Culture
Sometimes, when users go with Epic's systems, they are promised a grand picture. Things don't always...
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Product
Epic Grand Central's strengths are its integration with the vendor's bed placement, admissions, and...
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Operations
Our implementation of the system was pretty rough. The vendor had a few staff members available for...
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Relationship
When I reach out to Epic's people, they will answer my questions and offer services. They are pretty...
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Product
Epic Grand Central is a good product with good integration options for people who use Epic's systems...
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Loyalty, Product
For Epic Grand Central, Epic has a mobile app for their logistics model, but currently, it is only...
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Operations
We always have to roll out whatever makes sense on our end when Epic has new changes. Epic always...
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Product
Epic Grand Central is generally spot on with our expectations. The product is very complex, but it...
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Relationship
Epic’s support team is excellent. They are responsive and knowledgeable. Epic also has BFFs. If we...
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Product
Epic Grand Central mimics what we used to do on paper. The options that it gives us for flow are...
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Product
Epic Grand Central does everything I need except for one or two things. There are a couple of things...
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Relationship
When we go through Epic’s help desk with any concerns, they try to see what they can do to help make...
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Culture, Loyalty, Product
The vendor's unkept promises are with developing dashboards and some predictive models that they...
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Product
It is hard to know what revenue comes out of the system beyond our level of care. That is an issue.
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Product
The system integrates well with our inpatient side. It allows people to get bed assignments that...
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Relationship
Our hospital help desk is attached to the system phone. That can lead to long waits and processes....
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Product
We have round table meetings that are progressive and productive. We can go over some things, but...
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Product
The system is nice. It is easy to read when it comes to using and navigating. The system makes it...
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Product
The biggest win with Epic Grand Central is that it brings the full complement of the patient...
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Relationship
Epic’s support structure sets a really high bar for any other vendors.
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Operations
When Epic initially rolls out Patient Flow in an organization, their training is very inadequate. We...
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Product
I am happy with the product as it stands, but I don't know what Epic has planned for upgrades. Epic...
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Operations
Epic had observers come and watch our department. The observers were very green and did not know...
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Relationship
Epic is very proactive about delivering new technology.
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Relationship
We have very attentive support from Epic. If we ever have a problem, we have someone to talk to....
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Product
We have issues with some of the analytics in Epic Grand Central, but that is because we don’t keep...
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Product
Epic Grand Central is pretty self-explanatory.
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Operations, Product
Epic's most recent upgrade turned into a bit of a nightmare.
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Relationship
Epic’s customer support is impossible. We do have a new contact who has some Epic contacts, and that...
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Product
Epic Grand Central has an entire bed-placement platform that is automatic, which is nice. We don't...
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Relationship, Product
The problem with Epic is that there is very little opportunity for our feedback. Epic has a giant...
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Relationship, Product
Generally speaking, Epic is constantly developing and refining things. We can give input, and we...
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Product
When we capture information about incoming transfers or people who are being directly admitted into...
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