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Thank you !

Access info about Patient Flow on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Epic Grand Central Patient Flow (full suite) Comments
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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Director

Service and Support

Epic's support is rolled into one for all areas. Their support is like having our own person on...

Jan 2021
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Director

Functionality and Upgrades

Epic Grand Central does what our old system couldn't do. We have a dashboard, and we can plan out...

Jan 2021
(0)
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Director

Functionality and Upgrades

Epic Grand Central does what it is supposed to do. Epic does frequent upgrades, which are more than...

Jan 2021
(0)
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CIO

Functionality and Upgrades

Epic Grand Central works, and we love it. Our patient flow team loves it. We are adding more to it...

Dec 2020
(0)
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CNIO

Service and Support

Sometimes I feel like Epic doesn’t value what we do as much as they value what the high-volume...

Dec 2020
(0)
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CNIO

Implementation and Training

One of the things I really like about Epic is they have one integrated solution. They have a good...

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Epic Grand Central mostly meets our needs. There could be improvements in the workflows, but it does...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

It is very easy to approach any of the separate teams over the Epic modules. It is very easy to...

Dec 2020
(0)
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CMIO

ROI / Cost (care and feeding)

The vendor has avoided charging us for every little thing. In fact, I can't express how generous...

Nov 2020
(0)
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Director

Interfacing and Integration

From an interoperability perspective, Epic is ahead of the class. They do things really well, and I...

Nov 2020
(0)
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Director

Other Observations & Comments

Epic is all about the end users. Epic does allow a lot of customization. Although we don't love the...

Nov 2020
(0)
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Director

Relationship

Epic is definitely good at proactive service. Epic's executives reach out to the right people, but...

Nov 2020
(0)
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Director

Relationship

We are a full Epic shop, so we are keeping the product in our long-term plans. I am a true Epic fan....

Nov 2020
(0)
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Director

Relationship

I am going to give a caveat and say that Epic keeps their promises to the best of their ability....

Nov 2020
(0)
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Director

Implementation and Training

I would give Epic a high score for their implementations. That is something that Epic does very...

Nov 2020
(0)
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Director

Functionality and Upgrades

We really seem to struggle with Epic and data. The reporting in Epic Grand Central is not great. It...

Oct 2020
(0)
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Director

Functionality and Upgrades

Epic Grand Central is much more efficient than our previous solution. This solution is user...

Oct 2020
(0)
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Director

Future Outlook

Epic is working on this solution's future. I believe that Epic will eventually have its data and...

Oct 2020
(0)
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Director

Relationship

My organization has internal processes. I don't generally speak to Epic's executives. I speak to our...

Oct 2020
(0)
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Manager

Service and Support

Our in-house team handles the upgrades. We are very fortunate to have amazing people who work on the...

Oct 2020
(0)
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Manager

Relationship

We got a lot of personal attention when we got the product. That was pretty fun. We only had one...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like the modules we have in the product, and I am very excited to add the modules we don't have....

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

The support for the product is very good. The support people are helpful and knowledgeable, and I...

Aug 2020
(0)
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Nurse

Functionality and Upgrades

We had several things happen during the COVID-19 crisis. We were able to work with Epic to create...

Jul 2020
(0)
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Nurse

Service and Support

The vendor's support is painful. We are a fast-moving place with things happening 24/7. Things don't...

Jul 2020
(0)
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Nurse

Functionality and Upgrades

There are a lot of things that are patient-centric about Epic Grand Central. The system is priceless...

Jul 2020
(0)
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Nurse

Implementation and Training

Reporting from Epic is good, especially the enterprise-wide reports. With that being said, in order...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We have always had one foot on the Epic side. We haven't really had the chance to see whether the...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Because of the system's setup, the inputted service lines have to be the same as the service lines...

Jul 2020
(0)
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Manager

Functionality and Upgrades

In terms of driving tangible outcomes, Epic has been very helpful. But I would rank them differently...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would recommend the product to others, and I have. Epic has put us on the phone with people before....

Jul 2020
(0)
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Manager

Service and Support

During COVID-19, we implemented a lot of new dashboards, but that was done through another team. We...

Jul 2020
(0)
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CMO

Functionality and Upgrades

Epic has improved over time with patient flow tools, but their solution is not cutting edge yet....

Jul 2020
(0)
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CMO

Service and Support

There have been a few things that didn't go well around the vendor’s communications in terms of...

Jul 2020
(0)
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CMO

Implementation and Training

The vendor’s training is helpful for people who express interest. But for the population at large, I...

Jul 2020
(0)
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CMO

ROI / Cost (care and feeding)

We get a lot out of Epic's solution, but we certainly pay a lot more for it than we would pay for...

Jul 2020
(0)
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Director

Implementation and Training

We have to train ourselves. There is really no training provided by Epic because they wouldn't give...

Jul 2020
(0)
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Director

Service and Support

The vendor’s executives reach out to us about new products and enhancements; the vendor is pretty...

Jul 2020
(0)
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Director

Service and Support

Epic’s installations are a little shaky. We installed the system many years ago, but sometimes we...

Jul 2020
(0)
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Director

Interfacing and Integration

Epic could improve the system's interoperability with other applications. That has been a tedious...

Jul 2020
(0)
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Director

Functionality and Upgrades

We have folks that aren't tech savvy in terms of EVS and patient transportation, but those people...

Jul 2020
(0)
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Director

Service and Support

Epic's support is really good. They assigned a specific individual to our institution. For Epic...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

Epic isn't cheap. Everybody is well aware that the vendor is expensive, but they don't...

Jul 2020
(0)
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Director

Functionality and Upgrades

Epic Grand Central encapsulates a lot of different areas. We were able to eliminate another vendor's...

Jul 2020
(0)
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Director

Service and Support

I would highly recommend the system to others. I am a huge Epic fan. Obviously, Epic has one of the...

Jul 2020
(0)
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Director

Other Observations & Comments

Moving from another vendor to Epic has been a step-down. Epic continues to develop the system to...

Jun 2020
(0)
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CNO

Functionality and Upgrades

Epic Grand Central is a strong patient tracking system. The product understands how patients move...

Jun 2020
(0)
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CNO

Service and Support

The support from Epic is excellent. The support people jump on top of our requests and really...

Jun 2020
(0)
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CNO

Functionality and Upgrades

I like the reports I can get from Epic Grand Central. The data is there, and data drives change.

Jun 2020
(0)
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Director

Service and Support

Epic has done very well with supporting us through COVID-19. They have been great. They have kept...

Jun 2020
(0)
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Director

Functionality and Upgrades

Some of Epic’s systems work as promoted, but some others don’t work well. We are able to accept some...

Jun 2020
(0)
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Director

Implementation and Training

The system if fairly intuitive, and that makes it easy to use. Generally, minimal training is needed....

Jun 2020
(0)
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Director

Functionality and Upgrades

There is some room for improvement with Epic’s technology. The transport module isn’t available on...

Jun 2020
(0)
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Director

Service and Support

Epic’s support is pretty responsive. The people I work with are really great. They proactively reach...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

Epic’s system comes at a reasonable cost, but I am a pretty cheap person.

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

I would recommend Epic. I would tell someone asking about the vendor that they have a lot of...

Jun 2020
(0)
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CNO

Functionality and Upgrades

There is so much that Epic Grand Central can do. Sometimes we have to toggle around the system too much....

Jun 2020
(0)
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CNO

Functionality and Upgrades

Epic’s product is probably way ahead of immature EHRs. There are still things we wish Epic’s system...

Jun 2020
(0)
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CNO

Service and Support

The vendor’s support people are always open to listening to what we have to say and working with us....

Jun 2020
(0)
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CNO

Relationship

When we have needed to speak to the vendor’s executives, they have definitely helped and assisted...

Jun 2020
(0)
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CNO

ROI / Cost (care and feeding)

The product is very expensive, but when I look at our organization, I would say we get our money’s...

Jun 2020
(0)
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CNO

Future Outlook

The platform is really beginning to help us ensure we are using evidence-based practices at the...

Jun 2020
(0)
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CNO

Sales and Contracting

Epic is very helpful in all aspects of their product, and they helped to deploy things that came out...

Jun 2020
(0)
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CNO

Functionality and Upgrades

Before the COVID-19 pandemic hit, we deployed the deterioration index in Epic’s system. We actually...

Jun 2020
(0)
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CNO

Implementation and Training

I wish Epic did more training. I get frustrated with their tip sheets because when there is an...

Jun 2020
(0)
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CNO

Interfacing and Integration

Epic has done a nice job of helping us become more focused on interoperability. We still have a lot...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is working very well. The calls come in, and the users are able to log those calls...

Jun 2020
(0)
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VP/Other Executive

Other Observations & Comments

We have received our money’s worth, but I can’t give that a perfect rating because the system is so...

Jun 2020
(0)
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VP/Other Executive

Implementation and Training

Epic did a nice job with their implementation services, but sometimes it takes a little time to get...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The tool is not as powerful as Epic would like people to believe it is. Very few people use it. I am...

Jun 2020
(0)
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Director

Functionality and Upgrades

Epic Grand Central is a little behind the times, but Epic is working hard to keep up or get caught...

Jun 2020
(0)
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Director

Service and Support

The vendor does very well with their ongoing support. The support people have great knowledge, but...

Apr 2020
(0)
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Director

Functionality and Upgrades

Overall, the solution is a good system that tracks patient flow and has some good tools and...

Apr 2020
(0)
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Manager

Service and Support

I don't have that much interaction with Epic on the level of ongoing support, but I have noticed a...

Apr 2020
(0)
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Manager

Service and Support

Epic sometimes says they can’t do something. I don’t know whether that is considered breaking a...

Mar 2020
(0)
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Manager

Functionality and Upgrades

I would like to see certain things that would improve the system. There is nothing urgent that I...

Mar 2020
(0)
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Manager

Implementation and Training

Epic’s training did not represent how we use the system.

Mar 2020
(0)
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Manager

Functionality and Upgrades

We had a different system before, but I have gotten used to Epic Grand Central, so I would buy it...

Mar 2020
(0)
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Director

Functionality and Upgrades

The product is very intuitive for an IT analyst. It is easy to roll out new modules without a ton of...

Mar 2020
(0)
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Director

Lessons Learned

When we implemented the system, we made things harder on ourselves. We should have stuck to the...

Mar 2020
(0)
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Director

Relationship

Epic has never been an active partner with us. I can't say enough good about that. The vendor is...

Mar 2020
(0)
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Director

Functionality and Upgrades

Some product features that I enjoy are the real-time data, the patient flow metrics, and the...

Mar 2020
(0)
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Director

Functionality and Upgrades

Epic could work on things for the projected analytics and the anticipated capacity.

Mar 2020
(0)
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Director

Implementation and Training

The quality of the initial and ongoing training could be improved if Epic had more on-site...

Mar 2020
(0)
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COO

Relationship

We went live a while ago with Epic Grand Central, and we have been excited about it. We really have...

Mar 2020
(0)
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COO

Interfacing and Integration

The best things about Epic Grand Central are the integration and interoperability. We have several...

Mar 2020
(0)
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Manager

Relationship

We are still learning and getting things down, but I believe that Epic keeps all of their promises.

Feb 2020
(0)
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Manager

Functionality and Upgrades

There are sometimes issues with the upgrades, and those issues cause other issues. It is hard to...

Feb 2020
(0)
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Manager

Implementation and Training

I liked the details that the trainers gave during Epic's training. Those people were subject matter...

Feb 2020
(0)
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Manager

Functionality and Upgrades

A lot of things are going really well. The system is user friendly once users understand where to go...

Feb 2020
(0)
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Manager

Service and Support

Epic is quick to respond to any issues that we have.

Feb 2020
(0)
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CMIO

Other Observations & Comments

The rollout has been very smooth. The project manager that led the rollout reported on the go-live...

Jan 2020
(0)
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