Epic Grand Central Patient Flow (full suite)
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Niel Oscarson
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User Commentary

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CIO

Functionality and Upgrades

Epic could do a little better with the product in terms of visibility, graphics, and things like...

Nov 2022
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CIO

Relationship

The people we deal with can’t be beat, and the executives are very involved.

Nov 2022
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CIO

Functionality and Upgrades

Our organization uses Epic Grand Central a lot in patient flow, especially with transporting...

Nov 2022
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VP/Other Executive

Service and Support

Epic relies on customers to bring forth innovation. Epic isn't super innovative without the...

Oct 2022
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VP/Other Executive

Interfacing and Integration

Epic Grand Central could be much more integrated. We have to have the system send things to a...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Epic Grand Central has a way of indicating whether beds are staffed or not, but there is no way to...

Oct 2022
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VP/Other Executive

Technology

The visual management isn't great. The icons are tiny and don't make sense for what they are...

Oct 2022
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VP/Other Executive

Relationship

Epic didn't promise us much this year at their UGM, but they definitely didn't keep their former...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The reports that we have for patient flow are not always great because they don't tell a story. I...

Oct 2022
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Director

Sales and Contracting

When we implemented Epic Grand Central, we were told that Epic could do a lot of what we needed them...

Oct 2022
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Director

ROI / Cost (care and feeding)

When there were requests that would change the product's foundational book build, Epic wanted to...

Oct 2022
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Director

ROI / Cost (care and feeding)

Remaining competitive in the market has been a challenge for us. Epic helped us with a particular...

Oct 2022
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Director

Relationship

When we put in suggestions or other things, they go into a black hole of Epic research and...

Oct 2022
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Director

Service and Support

Our ability to get what we need can change a lot depending on who our Epic technical support person...

Oct 2022
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Director

ROI / Cost (care and feeding)

Epic Grand Central shows its real value when everything is together in the system and we are looking...

Oct 2022
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Director

Functionality and Upgrades

There are things like AI in Epic Grand Central that aren’t nearly where they need to be. Epic has...

Oct 2022
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Director

Functionality and Upgrades

From a reporting perspective, the way Epic Grand Central functions is a limitation because we have...

Oct 2022
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Director

Functionality and Upgrades

The product is a documentation tool, so it is not as nimble with predictive analytics and...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Epic has a version of their module for us to make use of. Unfortunately, it is only for iOS; the...

Sep 2022
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Analyst/Coordinator

Service and Support

There is always a lot of support from Epic. We can always get someone to help out from the vendor's...

Sep 2022
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Director

Relationship

We have access to people who work at every level. The vendor's people are always available at any of...

Sep 2022
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Director

ROI / Cost (care and feeding)

The product is expensive, but it does everything. I am challenged with the product, but I don't know...

Sep 2022
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Director

Relationship

The vendor is really honest; if something is not on their road map, they will not commit to that...

Sep 2022
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Director

Service and Support

We are working on how we can better improve Epic Grand Central. Epic definitely listens, and with...

Sep 2022
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Manager

Service and Support

We have run into issues when Epic makes a change and doesn't produce a release note for the change...

Aug 2022
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Manager

Functionality and Upgrades

A lot of people like the system, but I don't. I would like to have all the required fields...

Aug 2022
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Manager

Service and Support

Epic is really responsive when we open tickets and everything. They are definitely right there. The...

Aug 2022
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Manager

Lessons Learned

Somebody who is looking at a hospital-wide system should know certain things about the system up...

Aug 2022
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Director

Functionality and Upgrades

With the product, we have better communication through teams and are definitely realizing some...

Aug 2022
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Director

Functionality and Upgrades

One of the biggest challenges for our organization is looking at the patients that are scheduled for...

Aug 2022
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Director

Functionality and Upgrades

Epic's integrated bed planning and capacity management tools and the data from EpicCare Inpatient...

Aug 2022
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Director

Functionality and Upgrades

Epic is doing a lot to help with improving patient flow. That is an area Epic is focusing a lot on,...

Aug 2022
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VP/Other Executive

Relationship

Nobody keeps all their promises, and Epic misses some promises here and there but keeps their...

Aug 2022
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VP/Other Executive

Interfacing and Integration

Epic Grand Central works very well for patient flow, but we have Epic Identity as a full-blown EMPI,...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The only knock I have on Epic Grand Central is that it is costly to support, but we still receive...

Aug 2022
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VP/Other Executive

Service and Support

Epic is pretty smart. We build so much with them, and then they seem to give the things we build to...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have capacity dashboards so that we can see what our capacity is and what it is going to be. We...

Aug 2022
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VP/Other Executive

Service and Support

For the most part, Epic keeps their promises; we just have to do a lot of the work ourselves. The...

Aug 2022
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VP/Other Executive

Implementation and Training

We do the training, but Epic is always willing to help if we need training or tip sheets. We have...

Aug 2022
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VP/Other Executive

Lessons Learned

We have had to enhance Epic Grand Central to make things work because every organization is...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

It is still difficult to do patient movement between modules. The system is not that simple. We...

Aug 2022
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VP/Other Executive

Future Outlook

It takes the vendor a little while to develop new technology, but the vendor is getting there, and...

Aug 2022
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VP/Other Executive

Relationship

We have standing meetings with the vendor. When our IT department calls Epic, the vendor is pretty...

Aug 2022
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Nurse

Implementation and Training

For our implementation, the vendor emailed us tip sheets. Those tip sheets weren't sufficient...

Jul 2022
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Nurse

ROI / Cost (care and feeding)

The system lacks some information, especially about predictive models. The system's speed isn't good...

Jul 2022
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Nurse

Relationship

The people from Epic who we work with aren't clinical people. They have no idea what we are talking...

Jul 2022
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Manager

Service and Support

I have gotten good support. Someone did a conference call with me.

Jul 2022
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Manager

Service and Support

We did talk to one of Epic's people because we had concerns about a limitation, and that person was...

Jul 2022
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Manager

Functionality and Upgrades

Transfer Center works well. It is a good system. Transfer Center gives us an opportunity to put in a...

Jul 2022
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Manager

Interfacing and Integration

Overall, the product is great. We love being able to have everything flow into one system. Before we...

Jul 2022
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Manager

Implementation and Training

The trainers that we had for our department weren’t very bed-planning specific.

Jul 2022
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Manager

Functionality and Upgrades

The latest upgrade unfortunately has been a downgrade. Some of the capabilities we had with the old...

Jul 2022
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Manager

Future Outlook

I am certain that in a year, we will have figured out a way to make bed planning work with us, so I...

Jul 2022
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Director

ROI / Cost (care and feeding)

The dashboards are our favorite. We use them quite a bit. We have definitely had better...

Jul 2022
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Director

Relationship

I regularly meet with one of the folks at Epic, specifically about bed planning. I appreciate that...

Jul 2022
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Manager

Future Outlook

Epic Grand Central is still in its infancy stage. It is just lagging a little bit behind the other...

Jul 2022
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Manager

Functionality and Upgrades

Epic has been pretty good about getting any support we need. When we need changes, we present ideas...

Jul 2022
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Manager

Functionality and Upgrades

Epic Grand Central is the backbone of our organization. All of our ADT goes out to our 75 downstream...

Jun 2022
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Manager

Interfacing and Integration

What shows up with Epic is that when we need things in a hurry, it can take a long time to get what...

Jun 2022
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Manager

Functionality and Upgrades

Epic Grand Central has a transfer center module. We are very happy with the module. It works well.

Jun 2022
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Manager

Functionality and Upgrades

Some things are not as advanced as I might wish they would be, such as the discharge planning...

Jun 2022
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Manager

Functionality and Upgrades

We have continued to expand and maximize our usage of Epic Grand Central. We continue to see Epic do...

Jun 2022
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VP/Other Executive

Service and Support

We can phone a friend at Epic if we need support; it is not just a generic phone number that we call....

Jun 2022
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VP/Other Executive

Interfacing and Integration

I like the interoperability of Epic Grand Central. Everything is in one system instead of having...

Jun 2022
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VP/Other Executive

Other Observations & Comments

The biggest problem we have is that more regulations are coming out so fast and people are just...

Jun 2022
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Director

ROI / Cost (care and feeding)

Epic Grand Central is a really good way for us to help manage patient volumes and movement. The...

May 2022
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Director

Functionality and Upgrades

There is plenty missing in the product, so it needs to be upgraded. The system is just clunky, and...

May 2022
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Director

ROI / Cost (care and feeding)

The product is not terribly expensive.

May 2022
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Manager

Functionality and Upgrades

One of the biggest things that we would like to have is some sort of quick messaging system within...

May 2022
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Manager

Functionality and Upgrades

There is a little bit more potential that could be pulled out of the product. Despite that, the...

May 2022
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Manager

Functionality and Upgrades

Epic Grand Central produces pretty quick reports, but there are some areas in there that we can't...

May 2022
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Manager

Lessons Learned

If another company similar to us were to ask what we have learned from our time with Epic Grand...

May 2022
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Director

Functionality and Upgrades

The product does well, especially in our lobbies. When a patient arrives, we check them in, and then...

Apr 2022
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Director

Functionality and Upgrades

Based on my limited interactions with Epic’s people for Epic Grand Central, they have done a great...

Apr 2022
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Manager

Functionality and Upgrades

The system is easy to use. I really like the flow sheets and the reporting. We can get the data we...

Mar 2022
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Manager

Functionality and Upgrades

I would like to see more options turned on in the system. I would love to have clearance dates and...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Epic Grand Central meets our needs, but it could be a little easier to use. The system can be a...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Epic does quarterly releases. Those releases aren't all specific to Epic Grand Central, but the...

Mar 2022
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CMO

Functionality and Upgrades

Epic Grand Central allows me to see patients coming in from within our medical system and outside...

Mar 2022
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CMO

Interfacing and Integration

Transfer Center is integrated with our Epic EMR. So once I collect all information about a patient,...

Mar 2022
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CMO

Functionality and Upgrades

It should be easier to delete patients and have a cleaner list. I would also like improvements with...

Mar 2022
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Director

Implementation and Training

Epic provides a lot of great training content.

Mar 2022
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Director

Service and Support

There are a lot of integration options within Epic Grand Central. Epic works hard to get us what we...

Mar 2022
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Director

Functionality and Upgrades

The ease of use of Epic Grand Central was shocking to our operational team, and that was great. Our...

Feb 2022
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Director

Technology

We are waiting for a key piece to make Epic's system more functional in some of our technology. Epic...

Feb 2022
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Director

Technology

We use Epic Grand Central’s bed planning, and the base model is probably a better product because we...

Feb 2022
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Director

Functionality and Upgrades

We would like to see more mobile capabilities for staff members that need visibility of patient flow...

Feb 2022
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Director

Relationship

Epic has an unbalanced prioritization that emphasizes improvements and development aimed at...

Feb 2022
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Director

Functionality and Upgrades

If people are not used to using a computer system to do some of their work, then they have to change...

Feb 2022
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Director

Functionality and Upgrades

We were able to build out what we needed in Epic Grand Central, but the things that are hardcoded in...

Jan 2022
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Director

Service and Support

We have a team, and then we have an Epic TS representative. There are team leads for each of the...

Jan 2022
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Director

Functionality and Upgrades

Up until recently, I would have said reporting was an area for improvement in Epic Grand Central....

Jan 2022
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Director

Functionality and Upgrades

The reporting helps with compliance. In the system, users can get to the same place different ways,...

Jan 2022
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Director

Functionality and Upgrades

Prior to recently, when we started this new reporting system in Epic Grand Central, I would get...

Jan 2022
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Director

Relationship

Sometimes getting what we need from Epic takes a bit of extra build, but they try to get the right...

Jan 2022
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Manager

Relationship

The vendor doesn't hold back on improving the product when it needs to be improved. I can compliment...

Dec 2021
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Manager

Functionality and Upgrades

Epic Grand Central is very user friendly, and it has some robust reports. It is an amazing system....

Dec 2021
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Manager

Implementation and Training

I didn't think that the vendor's training was very good when we first went live on the product...

Dec 2021
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Manager

Functionality and Upgrades

Epic Grand Central integrates with all of the other systems that we use. It is amazing how it works...

Dec 2021
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Manager

Relationship

Whenever I call the vendor, they try to fix whatever we need them to. We have report writers and...

Dec 2021
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Manager

Functionality and Upgrades

I would tell others who are looking at the system that it is very user friendly, and it provides us...

Dec 2021
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