
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Service and Support
We continue to struggle with the individual that is assigned to our account as our technical support...
Login or Create an Account to see details.
Functionality and Upgrades
Through Epic Grand Central’s analytics tools, we can spot trends and see how we are managing our bed...
Login or Create an Account to see details.
Relationship
Epic is fantastic at keeping their promises. Epic solves problems well, but we don't have their...
Login or Create an Account to see details.
Interfacing and Integration
So far, Epic is the only vendor that has shown us a vision for a simple, unified, connected, and...
Login or Create an Account to see details.
Functionality and Upgrades
I can see patients from both within and outside the system. It is easy to pull reports to see why...
Login or Create an Account to see details.
Functionality and Upgrades
We would like to see more customizable fields in the product. For example, we would like to be able...
Login or Create an Account to see details.
Service and Support
Epic is a big organization, and the team is not as responsive as teams from other vendors. There is...
Login or Create an Account to see details.
Functionality and Upgrades
The product is not quite doing what we would like it to do. We need to go back to Epic, explain what...
Login or Create an Account to see details.
Functionality and Upgrades
The issue I have with the product is that I can find the information, but it is in several different...
Login or Create an Account to see details.
Lessons Learned
Overall, Epic Grand Central is a good product that generally meets the needs of our facility....
Login or Create an Account to see details.
Functionality and Upgrades
I find the product’s reporting and dashboards the most valuable. The majority of the time, there are...
Login or Create an Account to see details.
Relationship
Epic is keeping all their promises. Sometimes we take an upgrade, and then Epic tells us that it...
Login or Create an Account to see details.
Service and Support
Our technical support people are really good. My only complaint is that we have gone through a lot...
Login or Create an Account to see details.
Relationship
We meet regularly with our direct contact for Epic. If we need something, they are good about going...
Login or Create an Account to see details.
Service and Support
Epic is really good about listening and responding to us, and they add the things we ask for when...
Login or Create an Account to see details.
Functionality and Upgrades
The issue with Epic's upgrades is that we are already so familiar with the way we do things, and...
Login or Create an Account to see details.
Functionality and Upgrades
Epic’s greatest opportunity lies within the patient flow product. Patient flow is pretty important...
Login or Create an Account to see details.
Interfacing and Integration
If someone is going to use Epic for other solutions, then they will need to have Epic Grand Central....
Login or Create an Account to see details.
Implementation and Training
Our Epic implementation was smooth because, when we went live, a programmer was here on-site, and...
Login or Create an Account to see details.
Service and Support
The Epic people that we engage with are very helpful, and they put up with us.
Login or Create an Account to see details.
Functionality and Upgrades
I am really hung up on the product’s capacity management dashboard. That has got to be better. Some...
Login or Create an Account to see details.
Functionality and Upgrades
I like being able to look at the ED track board. That is very helpful for going through our...
Login or Create an Account to see details.
Functionality and Upgrades
Some people complain that Epic has too many capabilities. We can do something one way or another...
Login or Create an Account to see details.
Functionality and Upgrades
Overall, Epic Grand Central is one of the stable pieces of the puzzle. People are happy with the bed...
Login or Create an Account to see details.
Functionality and Upgrades
The only thing that caused us a bit of grief recently was the conversion to Hyperdrive. Epic is...
Login or Create an Account to see details.
Interfacing and Integration
I would buy Epic Grand Central again. Having the integration where the housekeeping, transport, and...
Login or Create an Account to see details.
Implementation and Training
Epic does a nice job of giving us materials to work from in every upgrade. They supply materials...
Login or Create an Account to see details.
Functionality and Upgrades
Things are going well with Epic Grand Central. We have done some enhancements with bed placements...
Login or Create an Account to see details.
Implementation and Training
For training, Epic has a whole hub. In-person training is not necessary because everything can be...
Login or Create an Account to see details.
Functionality and Upgrades
There is a lot of information. With all the different portfolios within Epic’s system, it is nearly...
Login or Create an Account to see details.
Other Observations & Comments
In the future, Epic could provide more predictive analytics to anticipate patient flow.
Login or Create an Account to see details.
Functionality and Upgrades
Epic could do a little better with the product in terms of visibility, graphics, and things like...
Login or Create an Account to see details.
Relationship
The people we deal with can’t be beat, and the executives are very involved.
Login or Create an Account to see details.
Functionality and Upgrades
Our organization uses Epic Grand Central a lot in patient flow, especially with transporting...
Login or Create an Account to see details.
Service and Support
Epic relies on customers to bring forth innovation. Epic isn't super innovative without the...
Login or Create an Account to see details.
Interfacing and Integration
Epic Grand Central could be much more integrated. We have to have the system send things to a...
Login or Create an Account to see details.
Functionality and Upgrades
Epic Grand Central has a way of indicating whether beds are staffed or not, but there is no way to...
Login or Create an Account to see details.
Technology
The visual management isn't great. The icons are tiny and don't make sense for what they are...
Login or Create an Account to see details.
Relationship
Epic didn't promise us much this year at their UGM, but they definitely didn't keep their former...
Login or Create an Account to see details.
Functionality and Upgrades
The reports that we have for patient flow are not always great because they don't tell a story. I...
Login or Create an Account to see details.
Sales and Contracting
When we implemented Epic Grand Central, we were told that Epic could do a lot of what we needed them...
Login or Create an Account to see details.
ROI / Cost
When there were requests that would change the product's foundational book build, Epic wanted to...
Login or Create an Account to see details.
ROI / Cost
Remaining competitive in the market has been a challenge for us. Epic helped us with a particular...
Login or Create an Account to see details.
Relationship
When we put in suggestions or other things, they go into a black hole of Epic research and...
Login or Create an Account to see details.
Service and Support
Our ability to get what we need can change a lot depending on who our Epic technical support person...
Login or Create an Account to see details.
ROI / Cost
Epic Grand Central shows its real value when everything is together in the system and we are looking...
Login or Create an Account to see details.
Functionality and Upgrades
There are things like AI in Epic Grand Central that aren’t nearly where they need to be. Epic has...
Login or Create an Account to see details.
Functionality and Upgrades
From a reporting perspective, the way Epic Grand Central functions is a limitation because we have...
Login or Create an Account to see details.
Functionality and Upgrades
The product is a documentation tool, so it is not as nimble with predictive analytics and...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has a version of their module for us to make use of. Unfortunately, it is only for iOS; the...
Login or Create an Account to see details.
Service and Support
There is always a lot of support from Epic. We can always get someone to help out from the vendor's...
Login or Create an Account to see details.
Relationship
We have access to people who work at every level. The vendor's people are always available at any of...
Login or Create an Account to see details.
ROI / Cost
The product is expensive, but it does everything. I am challenged with the product, but I don't know...
Login or Create an Account to see details.
Relationship
The vendor is really honest; if something is not on their road map, they will not commit to that...
Login or Create an Account to see details.
Service and Support
We are working on how we can better improve Epic Grand Central. Epic definitely listens, and with...
Login or Create an Account to see details.
Service and Support
We have run into issues when Epic makes a change and doesn't produce a release note for the change...
Login or Create an Account to see details.
Functionality and Upgrades
A lot of people like the system, but I don't. I would like to have all the required fields...
Login or Create an Account to see details.
Service and Support
Epic is really responsive when we open tickets and everything. They are definitely right there. The...
Login or Create an Account to see details.
Lessons Learned
Somebody who is looking at a hospital-wide system should know certain things about the system up...
Login or Create an Account to see details.
Functionality and Upgrades
With the product, we have better communication through teams and are definitely realizing some...
Login or Create an Account to see details.
Functionality and Upgrades
One of the biggest challenges for our organization is looking at the patients that are scheduled for...
Login or Create an Account to see details.
Functionality and Upgrades
Epic's integrated bed planning and capacity management tools and the data from EpicCare Inpatient...
Login or Create an Account to see details.
Functionality and Upgrades
Epic is doing a lot to help with improving patient flow. That is an area Epic is focusing a lot on,...
Login or Create an Account to see details.
Relationship
Nobody keeps all their promises, and Epic misses some promises here and there but keeps their...
Login or Create an Account to see details.
Interfacing and Integration
Epic Grand Central works very well for patient flow, but we have Epic Identity as a full-blown EMPI,...
Login or Create an Account to see details.
ROI / Cost
The only knock I have on Epic Grand Central is that it is costly to support, but we still receive...
Login or Create an Account to see details.
Service and Support
Epic is pretty smart. We build so much with them, and then they seem to give the things we build to...
Login or Create an Account to see details.
ROI / Cost
We have capacity dashboards so that we can see what our capacity is and what it is going to be. We...
Login or Create an Account to see details.
Service and Support
For the most part, Epic keeps their promises; we just have to do a lot of the work ourselves. The...
Login or Create an Account to see details.
Implementation and Training
We do the training, but Epic is always willing to help if we need training or tip sheets. We have...
Login or Create an Account to see details.
Lessons Learned
We have had to enhance Epic Grand Central to make things work because every organization is...
Login or Create an Account to see details.
Functionality and Upgrades
It is still difficult to do patient movement between modules. The system is not that simple. We...
Login or Create an Account to see details.
Future Outlook
It takes the vendor a little while to develop new technology, but the vendor is getting there, and...
Login or Create an Account to see details.
Relationship
We have standing meetings with the vendor. When our IT department calls Epic, the vendor is pretty...
Login or Create an Account to see details.
Implementation and Training
For our implementation, the vendor emailed us tip sheets. Those tip sheets weren't sufficient...
Login or Create an Account to see details.
ROI / Cost
The system lacks some information, especially about predictive models. The system's speed isn't good...
Login or Create an Account to see details.
Relationship
The people from Epic who we work with aren't clinical people. They have no idea what we are talking...
Login or Create an Account to see details.
Service and Support
I have gotten good support. Someone did a conference call with me.
Login or Create an Account to see details.
Service and Support
We did talk to one of Epic's people because we had concerns about a limitation, and that person was...
Login or Create an Account to see details.
Functionality and Upgrades
Transfer Center works well. It is a good system. Transfer Center gives us an opportunity to put in a...
Login or Create an Account to see details.
Interfacing and Integration
Overall, the product is great. We love being able to have everything flow into one system. Before we...
Login or Create an Account to see details.
Implementation and Training
The trainers that we had for our department weren’t very bed-planning specific.
Login or Create an Account to see details.
Functionality and Upgrades
The latest upgrade unfortunately has been a downgrade. Some of the capabilities we had with the old...
Login or Create an Account to see details.
Future Outlook
I am certain that in a year, we will have figured out a way to make bed planning work with us, so I...
Login or Create an Account to see details.
ROI / Cost
The dashboards are our favorite. We use them quite a bit. We have definitely had better...
Login or Create an Account to see details.
Relationship
I regularly meet with one of the folks at Epic, specifically about bed planning. I appreciate that...
Login or Create an Account to see details.
Future Outlook
Epic Grand Central is still in its infancy stage. It is just lagging a little bit behind the other...
Login or Create an Account to see details.
Functionality and Upgrades
Epic has been pretty good about getting any support we need. When we need changes, we present ideas...
Login or Create an Account to see details.
Functionality and Upgrades
Epic Grand Central is the backbone of our organization. All of our ADT goes out to our 75 downstream...
Login or Create an Account to see details.
Interfacing and Integration
What shows up with Epic is that when we need things in a hurry, it can take a long time to get what...
Login or Create an Account to see details.
Functionality and Upgrades
Epic Grand Central has a transfer center module. We are very happy with the module. It works well.
Login or Create an Account to see details.
Functionality and Upgrades
Some things are not as advanced as I might wish they would be, such as the discharge planning...
Login or Create an Account to see details.
Functionality and Upgrades
We have continued to expand and maximize our usage of Epic Grand Central. We continue to see Epic do...
Login or Create an Account to see details.
Service and Support
We can phone a friend at Epic if we need support; it is not just a generic phone number that we call....
Login or Create an Account to see details.
Interfacing and Integration
I like the interoperability of Epic Grand Central. Everything is in one system instead of having...
Login or Create an Account to see details.
Other Observations & Comments
The biggest problem we have is that more regulations are coming out so fast and people are just...
Login or Create an Account to see details.
ROI / Cost
Epic Grand Central is a really good way for us to help manage patient volumes and movement. The...
Login or Create an Account to see details.
Functionality and Upgrades
There is plenty missing in the product, so it needs to be upgraded. The system is just clunky, and...
Login or Create an Account to see details.
ROI / Cost
The product is not terribly expensive.
Login or Create an Account to see details.
Functionality and Upgrades
One of the biggest things that we would like to have is some sort of quick messaging system within...
Login or Create an Account to see details.
Functionality and Upgrades
There is a little bit more potential that could be pulled out of the product. Despite that, the...
Login or Create an Account to see details.
Functionality and Upgrades
Epic Grand Central produces pretty quick reports, but there are some areas in there that we can't...
Login or Create an Account to see details.
Lessons Learned
If another company similar to us were to ask what we have learned from our time with Epic Grand...
Login or Create an Account to see details.
Functionality and Upgrades
The product does well, especially in our lobbies. When a patient arrives, we check them in, and then...
Login or Create an Account to see details.
Functionality and Upgrades
Based on my limited interactions with Epic’s people for Epic Grand Central, they have done a great...
Login or Create an Account to see details.
Preferences