Epic Grand Central Patient Flow (full suite) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Loyalty, Product

The reporting is where we need more growth. If we are transferring a patient from one campus to...

Apr 2024
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Manager

Relationship, Product

Throughout the years, Epic has allowed the IS department to change some of the viewing options in...

Apr 2024
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Manager

Loyalty, Product

Epic could mainly improve the reports I can get out of Epic Grand Central and my options to add more...

Apr 2024
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Manager

Relationship

Usually, interaction with Epic is through the IS people. There were a few people from Epic who came...

Apr 2024
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Manager

Product

I like Epic Grand Central. It works very well. It is easy to use for the most part. If I want to...

Apr 2024
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Director

Product

The ease of use in Epic Grand Central is good. It can sometimes be clunky, and it doesn’t always...

Apr 2024
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Director

Relationship

Epic is very responsive, and they answer our questions quickly.

Apr 2024
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Director

Relationship

The promises might not come as soon as I want them, but they tend to eventually come. Right now, we...

Apr 2024
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CIO

Product

Epic Grand Central does a good job of integrating deeply into existing processes and engaging an...

Mar 2024
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CIO

Product

I would like the product to have more automation. We need automated, standardized notifications. For...

Mar 2024
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CMIO

Culture, Value

People can get Epic Grand Central, but they don't realize that they have to buy cameras and videos....

Mar 2024
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CMIO

Relationship

Epic should understand our organization and reach out, but that doesn’t happen very often.

Mar 2024
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CMIO

Product

There is a lot to be desired in Epic Grand Central. Epic doesn’t have a computer vision at all, and...

Mar 2024
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CMIO

Operations

Epic doesn’t provide training templates with their solutions, and those would be helpful.

Mar 2024
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VP/Other Executive

Loyalty, Product

We are really happy with Epic. We routinely reevaluate our ROI to see whether we made the right...

Feb 2024
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VP/Other Executive

Product

The biggest thing that Epic could do to improve is make it easier to see, in the aggregate, a...

Feb 2024
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VP/Other Executive

Operations

I didn't hear any complaints about the vendor’s implementation services or any recent upgrades, so...

Feb 2024
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VP/Other Executive

Product

We are operationally trailing where Epic could be with us. That is not a knock on their...

Feb 2024
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VP/Other Executive

Value

Epic Grand Central is really expensive, and Epic makes us do so much work on our end. It would be...

Feb 2024
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VP/Other Executive

Relationship

It sometimes takes forever for Epic to get us fixes for things, and sometimes they can never fix...

Feb 2024
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VP/Other Executive

Value

Epic does avoid charging for every little thing, but if we really need to get something done, we may...

Feb 2024
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VP/Other Executive

Product

The number-one strength of Epic Grand Central is that a lot of other hospitals are using it; that...

Feb 2024
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VP/Other Executive

Product

Even though Epic's product is one system, they have different modules such as Radiant, OpTime, and...

Feb 2024
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VP/Other Executive

Operations

We have to send people virtually for training, but Epic does a good job when we do that.

Feb 2024
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VP/Other Executive

Product

I would recommend Epic Grand Central just because there is not much else out there that we can use....

Feb 2024
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Director

Product

I don't really know that Epic has done much upgrading with Epic Grand Central's Transfer Center...

Feb 2024
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Manager

Product

Epic Grand Central is a solid product, and I am confident in the data that I am getting from it. It...

Feb 2024
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Manager

Product

Epic Grand Central doesn't meet all of our needs. Our next step after getting the wonderful...

Feb 2024
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Manager

Relationship

Epic's support is pretty good. There is a very responsive person at Epic who helps us. Epic is also...

Feb 2024
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Director

Loyalty, Operations, Product

A while ago, there was an update that didn't go well at a different institution, so we held off on...

Feb 2024
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Director

Operations, Product

The vendor's new technology sometimes messes things up. We aren't thrilled about that. The most...

Feb 2024
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Director

Product

I think that Epic Grand Central supports organizations' integration goals as long as those...

Feb 2024
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Manager

Loyalty, Relationship, Operations, Value

I would buy the product again. We partnered with another facility when we went live, and we had some...

Feb 2024
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Manager

Operations

The training provided to us and our employees initially is just navigation training. We do much of...

Feb 2024
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Manager

Operations, Product

The product is pretty easy to use. The biggest issue is upgrades. Most of our upgrades are usually...

Feb 2024
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Manager

Loyalty

Based on my experience, I predict my overall satisfaction with the product will increase. Epic is...

Feb 2024
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Director

Relationship

Epic does a great job of keeping us in the loop. We have development calls with them to give them...

Feb 2024
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Director

Value

From my perspective, we have reduced our administrative burden. If we are going to be sending all of...

Feb 2024
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Director

Loyalty, Product

We use all of the functionality that Epic offers in the Epic Grand Central space. We got rid of the...

Feb 2024
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Director

Product

If Epic put out a product or a functionality, we would try our best to use it.

Feb 2024
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Director

Relationship, Product

I feel like a lot of Epic’s work is just keeping up with all the new regulations that are coming...

Feb 2024
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Director

Value

Epic avoids charging us for every little thing. There are some things they have charged for, but I...

Jan 2024
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Director

Product, Value

Epic Grand Central is a good product. I would probably share with others the value of investing and...

Jan 2024
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Director

Loyalty, Product

There are several enhancements that we have asked Epic for that would help us to be more efficient...

Jan 2024
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Director

Product

Something that has felt counterintuitive in Epic Grand Central has been the contact listing and...

Jan 2024
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Director

Product

We use bed planning in Epic Grand Central, and that works very, very well. However, we recently had...

Jan 2024
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Director

Product

The reporting that comes out of Epic Grand Central is amazing and is one of the things that I...

Jan 2024
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VP/Other Executive

Operations, Product

Epic Grand Central keeps on getting upgraded, and the upgrades make it worse every time. The...

Nov 2023
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VP/Other Executive

Relationship, Product

Epic keeps their promises, but they take forever. Epic will say they have something, but then we are...

Nov 2023
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VP/Other Executive

Loyalty, Product

I would buy Epic Grand Central again because the entire world is on it. I would have the...

Nov 2023
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VP/Other Executive

Loyalty

We will hopefully get to be able to record calls and have order sets and things like that within the...

Nov 2023
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VP/Other Executive

Relationship, Product

Because Epic is so reliant on customers building the solutions, things can become either disjointed...

Nov 2023
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VP/Other Executive

Relationship

If I were to have an ideal situation, Epic would contact me regularly and ask how things are. I...

Nov 2023
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VP/Other Executive

Product

Epic Grand Central is just a great, integrated tool for managing patient flow, and Epic is doing...

Oct 2023
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CMO

Value

Epic does some nickel-and-diming. I haven't heard any major complaints. I'm sure there have been...

Oct 2023
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CMO

Operations

My recommendation of Epic's system really depends on whether someone knows how to customize it. If...

Oct 2023
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CMO

Product, Value

The main plus of Epic Grand Central is that we can get real-time data that we can utilize in the...

Oct 2023
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CMO

Loyalty, Product

Epic's opportunity for improvement is that while they have some neat gadgets, things should be a lot...

Oct 2023
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CMO

Loyalty, Product

We have adapted Epic Grand Central to meet our needs, and I'm pretty happy with it. The overall...

Oct 2023
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CMO

Operations, Product

Epic Grand Central has a lot of flaws, and it needs a lot of work. But there are some good things in...

Oct 2023
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CMO

Culture, Relationship

Epic does not keep their promises historically. They are getting a little better because they know a...

Oct 2023
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Director

Product

I would tell a friend to ask Epic what Epic Grand Central is capable of and to try to use as many of...

Sep 2023
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VP/Other Executive

Relationship, Operations, Product

Epic occasionally sees certain changes as not a big deal, while our users see them as a big deal,...

Sep 2023
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VP/Other Executive

Relationship, Operations

I really appreciate the conferences that Epic hosts twice a year. Those conferences are a proactive...

Sep 2023
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VP/Other Executive

Operations, Product, Value

Epic Grand Central is challenging for us as an organization. With the way we are structured, it...

Sep 2023
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VP/Other Executive

Value

We are extremely satisfied with receiving our money's worth based on what we have implemented from...

Sep 2023
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Director

Relationship

It seems to take a long time to get answers to the questions that we ask. We have to go through our...

Aug 2023
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Director

Value

If I were going to recommend Epic Grand Central, I would tell a potential customer that the system...

Aug 2023
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Director

Operations, Product

I would not buy Epic Grand Central again. I am not happy with the logistics upgrade at all. It is...

Aug 2023
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Director

Relationship, Operations

The website is available to me, but it is hard to find the answers I am looking for from who I would...

Aug 2023
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Director

Operations

I tried to seek out any additional training on my own for my team and couldn't find anything....

Aug 2023
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Director

Product

The product’s integration is very messy. In the old version, we could track jobs easier and see...

Aug 2023
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Director

Product

The product seems like it was designed by an IT person and not a transport person. That goes along...

Aug 2023
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Director

Product

Epic Grand Central’s biggest strength is integration. Whatever we use as our modality, whether it is...

Aug 2023
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Director

Culture, Operations, Product

With the upgrades we have, Epic Grand Central works as promoted. The ease of use is also pretty...

Aug 2023
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Director

Operations

Epic’s initial training was too siloed and could have been a lot better. A lot of things that happen...

Aug 2023
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Director

Relationship, Operations, Product

My teams often come to me with a problem; I tell them the solution, and they tell me they didn’t...

Aug 2023
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Director

Loyalty, Product

The best transfer service software I have seen in the market is from ABOUT Healthcare. Epic has a...

Aug 2023
||
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Director

Product

The biggest downside to Epic Grand Central is its user interface. The product has multiple...

Aug 2023
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Director

Culture

Sometimes, when users go with Epic's systems, they are promised a grand picture. Things don't always...

Aug 2023
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Director

Product

Epic Grand Central's strengths are its integration with the vendor's bed placement, admissions, and...

Aug 2023
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Director

Operations

Our implementation of the system was pretty rough. The vendor had a few staff members available for...

Aug 2023
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Director

Relationship

When I reach out to Epic's people, they will answer my questions and offer services. They are pretty...

Aug 2023
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Director

Product

Epic Grand Central is a good product with good integration options for people who use Epic's systems...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

For Epic Grand Central, Epic has a mobile app for their logistics model, but currently, it is only...

Aug 2023
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Analyst/Coordinator

Operations

We always have to roll out whatever makes sense on our end when Epic has new changes. Epic always...

Aug 2023
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VP/Other Executive

Product

Epic Grand Central is generally spot on with our expectations. The product is very complex, but it...

Jul 2023
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VP/Other Executive

Relationship

Epic’s support team is excellent. They are responsive and knowledgeable. Epic also has BFFs. If we...

Jul 2023
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Manager

Product

Epic Grand Central mimics what we used to do on paper. The options that it gives us for flow are...

Jul 2023
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Manager

Product

Epic Grand Central does everything I need except for one or two things. There are a couple of things...

Jul 2023
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Manager

Relationship

When we go through Epic’s help desk with any concerns, they try to see what they can do to help make...

Jul 2023
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Nurse

Culture, Loyalty, Product

The vendor's unkept promises are with developing dashboards and some predictive models that they...

Jun 2023
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Nurse

Product

It is hard to know what revenue comes out of the system beyond our level of care. That is an issue.

Jun 2023
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Nurse

Product

The system integrates well with our inpatient side. It allows people to get bed assignments that...

Jun 2023
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Nurse

Relationship

Our hospital help desk is attached to the system phone. That can lead to long waits and processes....

Jun 2023
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Nurse

Product

We have round table meetings that are progressive and productive. We can go over some things, but...

Jun 2023
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Nurse

Product

The system is nice. It is easy to read when it comes to using and navigating. The system makes it...

Jun 2023
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