Epic Grand Central Patient Flow (full suite) Commentary

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Epic is great to work with.

Epic's training for Grand Central was cookie cutter. The product was cookie cutter. We were going...

From an IT perspective, Epic is working very hard to develop solutions and is innovating. Epic...

We may get a response from Epic after we've reached out with a ticket for help. It often takes a...

I don't find Grand Central to be as efficient as other things I've seen in capacity management, and...

For Grand Central, Epic always delivers on the vision and road map, but it's blowing us out of the...

I think Epic's EHR is the best EHR out there that is inclusive of our specialty. Epic's strongest...

We've been live with Grand Central long enough, and I think that within the wider scope of...

Grand Central works great for our inpatient services. We struggle with it for our behavioral health...

Our primary way of getting support is through Epic's ticketing system. We're also able to call them...

Epic responds quickly. However, there's not always a fix in place. A lot of the time, when we enter...

Grand Central is mostly really good. It's not great for everything. For example, we have our...

Grand Central works very well. We just have an issue with the way it was set up for us. That's our...

Our Epic training was horrible. We were pretty unsatisfied. That could have been because of the...

I like that Grand Central is quick. Everything runs in one place, so it's fast. We used to toggle...

Grand Central's workflows are pretty straightforward. The workflows could get really complicated and...

Epic could make Grand Central even better if we had more utility to troubleshoot certain issues. I'm...

The system doesn't go down a lot, so we don't really have issues. A lot of times, if it does go...

Epic keeps talking about making AI useful within this system. The other thing Epic could improve...

It is sometimes hard to determine what is due to our facility versus what is due to Epic in terms of...

Epic isn't too knowledgeable about how they build their OR utilization and things like that. They...

Epic almost has a monopoly at this point. We don't have too much of a choice, and we just have to...

When training for Grand Central comes out, it usually comes through our own support team, and they...

Epic is very prompt about getting back to us to let us know whether something can be done or whether...

We like the ease of setting up Grand Central for meeting specific demands. When I was at the...

There are some things we have asked Epic for from the beginning that just can’t be done, and...

With some of the functionality in Grand Central, I feel like 12-year-old boys who have never worked...

We have to recertify every so often with Epic, and those tests are hard. I have done it multiple...

We finally have a new Grand Central technical service person, and they are awesome. Sometimes Epic...

I'm a little nervous about all the things that are about to come out from Epic that are...

Epic’s current strategy is that it is better to be first than to be best. And I think that has been...

The inpatient gaps are very much tied to Epic Grand Central. We have a lot of challenges with...

Epic bases their training on vanilla options, but no one really uses the vanilla options. Also, a...

We have had site visits where Epic has asked us to provide feedback.

Epic's reports aren't as flexible as we would like them to be. I am trying to figure out what we are...

Epic Grand Central's strength is that the product is integrated with our clinicals and financials....

Most organizations in our area are using Epic's systems. I think Epic's systems are considered the...

We do monthly upgrades. A lot of the time, our upgrades are cosmetic, so we have to adapt to them....

When government regulations come up, Epic is usually prepared. When we have issues, Epic will share...

We have TSs assigned to all of our teams, and we work very closely with those people. Epic's...

Epic Grand Central had quite a learning curve, but we got used to it. The program was web based. We...

Epic’s support has been very good for Epic Grand Central. They do a pretty good job of resolving...

Epic Grand Central is not perfect. There are enhancements I would love to see happen. But Epic is...

I love that Epic Grand Central just continuously works. We hear regularly about updates or upgrades....

Epic provides quarterly updates and training on anything new for Epic Grand Central, and they...

Epic Grand Central is solid. It is a mature product, and we have been using it for a while. It is...

We get Epic’s executive involved. They will figure things out. The support is excellent. However,...

Five or ten years ago, Epic was a little more directing and guiding. Now, they have the answers, but...

Epic used to be much more in our faces about making sure that we were the best. Our organization is...

I would rate Epic at the top of the scale for delivering new technology. I can't keep up.

Most challenges we are facing with Epic Grand Central are from user error.

We would like to have the ability to bring information into the reports in Epic Grand Central from a...

The biggest strength of Epic Grand Central is its transfer center. Another key strength is its...

Epic Grand Central is integrated, and it meets our goals. Epic is constantly developing new...

In general, I am very involved with Epic's team. Epic's people are very responsive, and they are...

For Epic Grand Central, there is always a struggle for some people. I don't think we can ever say...

I would not buy Epic Grand Central again because it doesn't meet our needs. There are other AI...

I like Epic’s support team. I have some really good folks that I work with who are not part of the...

The most frustrating part of Epic Grand Central is that Epic doesn't listen to the customer. They...

I like the way that EVS and transport notifications work, and I like Epic Grand Central's dashboard...

In terms of solving the problems, Epic's data and computer stuff are not going to do it. There has...

I am really not happy with Epic Grand Central. As far as training, I would want a clinical person,...

I expected a viable solution to manage patient flow, and I am not getting that from Epic Grand...

Epic’s promises are not necessarily things we want promised. If they promise they will have...

We recently saw that Epic is working on the ability to have integration into registries. That is a...

Epic could work on further enhancing the machine learning and AI capabilities, and I believe those...

Some of the biggest benefits to using Epic Grand Central are having everything in one location,...