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User Commentary
Relationship, Operations, Product
Epic occasionally sees certain changes as not a big deal, while our users see them as a big deal,...
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Relationship, Operations
I really appreciate the conferences that Epic hosts twice a year. Those conferences are a proactive...
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Operations, Product, Value
Epic Grand Central is challenging for us as an organization. With the way we are structured, it...
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Value
We are extremely satisfied with receiving our money's worth based on what we have implemented from...
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Relationship
It seems to take a long time to get answers to the questions that we ask. We have to go through our...
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Value
If I were going to recommend Epic Grand Central, I would tell a potential customer that the system...
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Operations, Product
I would not buy Epic Grand Central again. I am not happy with the logistics upgrade at all. It is...
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Relationship, Operations
The website is available to me, but it is hard to find the answers I am looking for from who I would...
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Operations
I tried to seek out any additional training on my own for my team and couldn't find anything....
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Product
The product’s integration is very messy. In the old version, we could track jobs easier and see...
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Product
The product seems like it was designed by an IT person and not a transport person. That goes along...
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Product
Epic Grand Central’s biggest strength is integration. Whatever we use as our modality, whether it is...
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Culture, Operations, Product
With the upgrades we have, Epic Grand Central works as promoted. The ease of use is also pretty...
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Operations
Epic’s initial training was too siloed and could have been a lot better. A lot of things that happen...
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Relationship, Operations, Product
My teams often come to me with a problem; I tell them the solution, and they tell me they didn’t...
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Loyalty, Product
The best transfer service software I have seen in the market is from ABOUT Healthcare. Epic has a...
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Product
The biggest downside to Epic Grand Central is its user interface. The product has multiple...
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Culture
Sometimes, when users go with Epic's systems, they are promised a grand picture. Things don't always...
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Product
Epic Grand Central's strengths are its integration with the vendor's bed placement, admissions, and...
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Operations
Our implementation of the system was pretty rough. The vendor had a few staff members available for...
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Relationship
When I reach out to Epic's people, they will answer my questions and offer services. They are pretty...
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Product
Epic Grand Central is a good product with good integration options for people who use Epic's systems...
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Loyalty, Product
For Epic Grand Central, Epic has a mobile app for their logistics model, but currently, it is only...
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Operations
We always have to roll out whatever makes sense on our end when Epic has new changes. Epic always...
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Product
Epic Grand Central is generally spot on with our expectations. The product is very complex, but it...
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Relationship
Epic’s support team is excellent. They are responsive and knowledgeable. Epic also has BFFs. If we...
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Product
Epic Grand Central mimics what we used to do on paper. The options that it gives us for flow are...
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Product
Epic Grand Central does everything I need except for one or two things. There are a couple of things...
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Relationship
When we go through Epic’s help desk with any concerns, they try to see what they can do to help make...
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Culture, Loyalty, Product
The vendor's unkept promises are with developing dashboards and some predictive models that they...
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Product
It is hard to know what revenue comes out of the system beyond our level of care. That is an issue.
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Product
The system integrates well with our inpatient side. It allows people to get bed assignments that...
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Relationship
Our hospital help desk is attached to the system phone. That can lead to long waits and processes....
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Product
We have round table meetings that are progressive and productive. We can go over some things, but...
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Product
The system is nice. It is easy to read when it comes to using and navigating. The system makes it...
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Product
The biggest win with Epic Grand Central is that it brings the full complement of the patient...
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Relationship
Epic’s support structure sets a really high bar for any other vendors.
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Operations
When Epic initially rolls out Patient Flow in an organization, their training is very inadequate. We...
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Product
I am happy with the product as it stands, but I don't know what Epic has planned for upgrades. Epic...
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Operations
Epic had observers come and watch our department. The observers were very green and did not know...
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Relationship
Epic is very proactive about delivering new technology.
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Relationship
We have very attentive support from Epic. If we ever have a problem, we have someone to talk to....
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Product
We have issues with some of the analytics in Epic Grand Central, but that is because we don’t keep...
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Product
Epic Grand Central is pretty self-explanatory.
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Operations, Product
Epic's most recent upgrade turned into a bit of a nightmare.
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Relationship
Epic’s customer support is impossible. We do have a new contact who has some Epic contacts, and that...
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Product
Epic Grand Central has an entire bed-placement platform that is automatic, which is nice. We don't...
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Relationship, Product
The problem with Epic is that there is very little opportunity for our feedback. Epic has a giant...
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Relationship, Product
Generally speaking, Epic is constantly developing and refining things. We can give input, and we...
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Product
When we capture information about incoming transfers or people who are being directly admitted into...
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Relationship
We continue to struggle with the individual that is assigned to our account as our technical support...
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Product
Through Epic Grand Central’s analytics tools, we can spot trends and see how we are managing our bed...
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Relationship
Epic is fantastic at keeping their promises. Epic solves problems well, but we don't have their...
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Loyalty
So far, Epic is the only vendor that has shown us a vision for a simple, unified, connected, and...
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Product
I can see patients from both within and outside the system. It is easy to pull reports to see why...
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Product
We would like to see more customizable fields in the product. For example, we would like to be able...
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Relationship
Epic is a big organization, and the team is not as responsive as teams from other vendors. There is...
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Relationship
The product is not quite doing what we would like it to do. We need to go back to Epic, explain what...
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Product
The issue I have with the product is that I can find the information, but it is in several different...
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Product
Overall, Epic Grand Central is a good product that generally meets the needs of our facility....
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Product
I find the product’s reporting and dashboards the most valuable. The majority of the time, there are...
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Relationship
Epic is keeping all their promises. Sometimes we take an upgrade, and then Epic tells us that it...
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Relationship
Our technical support people are really good. My only complaint is that we have gone through a lot...
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Relationship
We meet regularly with our direct contact for Epic. If we need something, they are good about going...
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Loyalty, Relationship, Operations
Epic is really good about listening and responding to us, and they add the things we ask for when...
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Operations, Product
The issue with Epic's upgrades is that we are already so familiar with the way we do things, and...
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Product
Epic’s greatest opportunity lies within the patient flow product. Patient flow is pretty important...
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Loyalty, Product
If someone is going to use Epic for other solutions, then they will need to have Epic Grand Central....
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Operations
Our Epic implementation was smooth because, when we went live, a programmer was here on-site, and...
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Relationship
The Epic people that we engage with are very helpful, and they put up with us.
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Product
I am really hung up on the product’s capacity management dashboard. That has got to be better. Some...
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Product
I like being able to look at the ED track board. That is very helpful for going through our...
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Operations, Product
Some people complain that Epic has too many capabilities. We can do something one way or another...
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Operations, Product
Overall, Epic Grand Central is one of the stable pieces of the puzzle. People are happy with the bed...
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Loyalty, Product
The only thing that caused us a bit of grief recently was the conversion to Hyperdrive. Epic is...
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Product, Value
I would buy Epic Grand Central again. Having the integration where the housekeeping, transport, and...
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Operations
Epic does a nice job of giving us materials to work from in every upgrade. They supply materials...
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Product
Things are going well with Epic Grand Central. We have done some enhancements with bed placements...
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Operations
For training, Epic has a whole hub. In-person training is not necessary because everything can be...
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Product
There is a lot of information. With all the different portfolios within Epic’s system, it is nearly...
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Loyalty, Product
In the future, Epic could provide more predictive analytics to anticipate patient flow.
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Product
Epic could do a little better with the product in terms of visibility, graphics, and things like...
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Relationship
The people we deal with can’t be beat, and the executives are very involved.
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Product
Our organization uses Epic Grand Central a lot in patient flow, especially with transporting...
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Relationship
Epic relies on customers to bring forth innovation. Epic isn't super innovative without the...
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Product
Epic Grand Central could be much more integrated. We have to have the system send things to a...
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Product
Epic Grand Central has a way of indicating whether beds are staffed or not, but there is no way to...
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Product
The visual management isn't great. The icons are tiny and don't make sense for what they are...
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Relationship
Epic didn't promise us much this year at their UGM, but they definitely didn't keep their former...
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Product
The reports that we have for patient flow are not always great because they don't tell a story. I...
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Culture, Operations
When we implemented Epic Grand Central, we were told that Epic could do a lot of what we needed them...
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Value
When there were requests that would change the product's foundational book build, Epic wanted to...
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Value
Remaining competitive in the market has been a challenge for us. Epic helped us with a particular...
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Relationship, Product
When we put in suggestions or other things, they go into a black hole of Epic research and...
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Relationship
Our ability to get what we need can change a lot depending on who our Epic technical support person...
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Product, Value
Epic Grand Central shows its real value when everything is together in the system and we are looking...
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Relationship, Product
There are things like AI in Epic Grand Central that aren’t nearly where they need to be. Epic has...
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Product
From a reporting perspective, the way Epic Grand Central functions is a limitation because we have...
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Product
The product is a documentation tool, so it is not as nimble with predictive analytics and...
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