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User Commentary

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Director

It has been a number of years, but our training on Epic Grand Central was awesome. The platform is...

Sep 2021
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Director

We made the decision to go to Transfer Center from another product a number of years ago. I would...

Sep 2021
||
(0)
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Director

Epic Grand Central interfaces well with our EMR. The whole reason we have that platform is so those...

Sep 2021
||
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Analyst/Coordinator

There is a lot of integration with this system, and there is room for some improvement. We are so...

Aug 2021
||
(0)
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Analyst/Coordinator

Epic's system is extremely hard to learn. Epic's tasks for certification are brutal.

Aug 2021
||
(0)
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Director

The system is expensive up front, but when we get to where we are, the system pays for itself.

Jul 2021
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(0)
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Director

Epic has someone assigned to us, and that person changes throughout the years. They are called our...

Jul 2021
||
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Director

Epic did a good job with the data that we can receive in real time as well as the ongoing support,...

Jul 2021
||
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Director

The outcomes we have achieved with the product include improved bed assignments, accuracy of...

Jul 2021
||
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Director

When the vendor moved on from on-site training, they provided great tools for our IT people to be...

Jul 2021
||
(0)
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Director

One pending need that we are waiting on is more predictive models. Epic is working on those.

Jul 2021
||
(0)
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Director

The onboarding of the product and the utilization of the team were pretty seamless. We were already...

Jul 2021
||
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CIO

Epic Grand Central has been a win for us. We know that Epic has bigger clients than us. We struggle...

Jun 2021
||
(0)
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CIO

When organizations start their revenue cycle, having high accuracy is really important. If Epic had...

Jun 2021
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VP/Other Executive

Epic's software is at the forefront of technology. Epic Grand Central is a powerful system.

Jun 2021
||
(0)
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Director

We have the vendor's transfer center module. We are also using other components from Epic Grand...

Jun 2021
||
(0)
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Manager

Epic Grand Central takes a little bit of training. There is just a learning curve to know exactly...

Jun 2021
||
(0)
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Manager

Epic Grand Central meets our needs and delivers on what Epic promised. The product supports...

Jun 2021
||
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Manager

Epic Grand Central knocked it out of the park with Epic Grand Central. However, Epic Grand Central...

May 2021
||
(0)
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Manager

There should be a flag that pops up in Epic Grand Central when we are doing an admission. For...

May 2021
||
(0)
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Director

Patient movement is one of Epic Grand Central's strengths. The dashboards and real-time reports on...

May 2021
||
(0)
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Director

Epic Grand Central could use improvements in the authorization certification process, and the...

May 2021
||
(0)
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Director

Epic Grand Central is demonstrated in the perfect world, but there are a lot of caveats to it....

May 2021
||
(0)
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Director

Recently, one of Epic's phones cut out when I was talking to a support person. Everything is done...

May 2021
||
(0)
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Manager

If Epic promises they will get to something, it goes very well. Implementing the system has required...

May 2021
||
(0)
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Manager

The only real drawback to the system is that the security points sometimes prevent us from being...

May 2021
||
(0)
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Director

Epic is now doing quarterly releases, and each update has varying amounts of content for different...

May 2021
||
(0)
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Director

The solution works well. Our transfer center has been very happy with the transition. Being able to...

May 2021
||
(0)
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Director

As we get more mature as Epic customers, we ask them for less just because there is so much that...

May 2021
||
(0)
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Director

I hate to say it, but Epic feels okay with putting out products that are maybe half or maybe...

May 2021
||
(0)
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Director

Every Epic customer has a person assigned to them that is called a Best Friend Forever. That person...

May 2021
||
(0)
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Director

We had a very successful go-live for the product. The vendor sent a team here to support us, and...

May 2021
||
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Director

One of our drop-down menus in the system doesn't have the ability to free text. Unlisted facilities...

May 2021
||
(0)
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Director

We document our transfer requests in the system, but it would be helpful if we could record all our...

May 2021
||
(0)
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Director

From an admitting and bed management standpoint, I absolutely love Epic Grand Central. It has little...

May 2021
||
(0)
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Director

Epic’s build teams have always been, and continue to be, extremely responsive. We were really...

May 2021
||
(0)
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Nurse

Epic is not proactive enough when fixing problems. We have submitted several requests, and the...

May 2021
||
(0)
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Analyst/Coordinator

Epic Grand Central’s screens are very minimal, and it is easy to follow what we are going to do. Bed...

May 2021
||
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Analyst/Coordinator

Epic provides us with all the documentation we need to go out and train classes. We just have to...

May 2021
||
(0)
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Manager

I am disappointed by how siloed everything is in Epic Grand Central. When we took this product on,...

May 2021
||
(0)
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Manager

We aren't as advanced as we could be in the system because we fell behind on upgrades and are now...

May 2021
||
(0)
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Manager

Epic communicates with us effectively. Our IT people have been very good about making sure that we...

May 2021
||
(0)
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Manager

I haven't personally received any training from Epic, and my employees haven't needed any training...

May 2021
||
(0)
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Manager

Epic Grand Central's technology is awesome. Our organization is doing very well with it. We are able...

May 2021
||
(0)
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Nurse

Things are going well with Epic Grand Central. Many things have been a benefit, and Epic has done a...

May 2021
||
(0)
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Nurse

There are a couple of issues and challenges. For example, when a doctor writes an order that changes...

May 2021
||
(0)
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Director

Epic Grand Central took some getting used to. We had a very robust system before moving to Epic...

May 2021
||
(0)
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Director

I like the ease of use. Epic Grand Central is intuitive and easy to figure out. I can teach new...

May 2021
||
(0)
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Director

I am able to get the reports I need from Epic Grand Central. They are easy to pull up and create. I...

May 2021
||
(0)
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Director

We have regular meetings with Epic and our IT department. These meetings are so helpful, especially...

May 2021
||
(0)
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Analyst/Coordinator

Our technical support folks that we work with are really good. We go to them if we run into...

May 2021
||
(0)
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Director

Other systems can fall under the Epic Grand Central modules, so it works even more seamlessly for us...

May 2021
||
(0)
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Director

All the patient management we do in Epic Grand Central is drag and drop. It would be great if we...

May 2021
||
(0)
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Director

Some of the Epic staff have maintained awesome relationships with us. If we ever get into a...

May 2021
||
(0)
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Director

Supporting an organization from a back-end perspective involves a lot of little things that Epic may...

May 2021
||
(0)
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Director

Epic overpromises and underdelivers. I think that they are a bunch of little whiz kids that see the...

May 2021
||
(0)
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Director

The product’s ease of use is tricky. Users have to understand the Epic system language. If they do,...

May 2021
||
(0)
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Director

I would like to see the occupancy in Epic Grand Central broken out by the service area. Then each...

May 2021
||
(0)
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Director

The vendor is working on the system. We have had some troubles with the system from a centralized...

May 2021
||
(0)
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Director

Epic has a very successful and innovative EMR format, and the system workflow is very effective.

May 2021
||
(0)
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Manager

The Epic team that I work with is amazing, I definitely want to give the team kudos. We do have...

May 2021
||
(0)
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Manager

There can be potential challenges with Epic Grand Central if we are looking for certain things to...

May 2021
||
(0)
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Manager

The estimates could use improvements. We have come a long way, but I think Epic should be trying to...

May 2021
||
(0)
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Manager

Our authorization team takes care of the physician side. They put all the authorization information...

May 2021
||
(0)
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Director

Multiple people working on throughput at the same time need to be able to work without overlapping....

May 2021
||
(0)
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Director

During the pandemic, we had to open overflow units and a discharge staging area, and that required a...

May 2021
||
(0)
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Director

Epic just sends out tipsheets for training. They intend for them to be posted on units, and managers...

May 2021
||
(0)
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Director

We have done a lot of work around the length of stay and readmissions. That data is sometimes...

May 2021
||
(0)
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Director

We have done very well from a revenue cycle standpoint; we have improved charge capture...

May 2021
||
(0)
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Director

I believe that a visual map is the one thing that I miss the most. McKesson used to have Patient...

May 2021
||
(0)
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Director

Epic is really good about improving their products. Epic Grand Central meets our needs for patient...

May 2021
||
(0)
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Director

Epic's promise is to be there when we need them, but we are on our own otherwise. They are...

May 2021
||
(0)
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Director

There are a couple of hangups in the emergency department. If the doctor requests a bed, the...

May 2021
||
(0)
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Director

Overall, Epic Grand Central is a good product. I am not happy with the patient command center...

May 2021
||
(0)
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Director

I would like the reporting in Epic Grand Central to be improved. It is limited and not very...

May 2021
||
(0)
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Manager

I like Epic Grand Central. I like how detailed it is. It took a little bit of work to maneuver...

May 2021
||
(0)
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Director

Epic keeps their promises eventually. Epic Grand Central is a little less complicated than some of...

May 2021
||
(0)
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Director

If information about who is on call could be automatically populated in the Epic system, that would...

May 2021
||
(0)
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Director

Epic has done a lot of work in the Grand Central suite over the past few years. By getting updates...

May 2021
||
(0)
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Director

Epic Grand Central is serving our needs well. We have stood up a command center for the hospital. We...

May 2021
||
(0)
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Director

Epic has been historically proactive about what is going to help them with sales. They focus on what...

May 2021
||
(0)
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Manager

I would almost give the vendor support the highest score, but there is always room for improvement....

May 2021
||
(0)
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Manager

The system is intuitive from a bed-planning perspective. We can easily track a patient and really...

May 2021
||
(0)
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Director

Everything seems to be fine with Epic Grand Central. It gives us the ability to move patients...

May 2021
||
(0)
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Director

Epic Grand Central's selling point needs to be how robust it is. I don't think that Epic does a good...

May 2021
||
(0)
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Director

People don't understand the reporting system. In other systems, the reporting is easy to maneuver,...

May 2021
||
(0)
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Director

Epic doesn't do a good job with training. More hands-on training would be helpful. When there is an...

May 2021
||
(0)
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 or  to see details.

Director

Epic Grand Central is very easy to use and very user friendly. The system is a no-brainer. Epic...

May 2021
||
(0)
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Director

When an issue arises and I get to whoever can help me from Epic, each person is very prompt to do...

May 2021
||
(0)
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Manager

Our experience on the product implementation was really good. We have a really strong team that...

May 2021
||
(0)
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Manager

We have a representative who has made the entire process very easy. We have been able to create...

May 2021
||
(0)
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Manager

Doing an upgrade on the system is challenging. We wait a few months because we want as few issues as...

May 2021
||
(0)
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Manager

We are very happy with all of our integration from the system and how the vendor is supporting us...

May 2021
||
(0)
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Manager

If we express that there are issues within the system, the vendor is really good about getting...

May 2021
||
(0)
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Manager

There are a lot of customers, end users, and leaders on the system. Some of them are very aggressive...

May 2021
||
(0)
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Manager

The biggest area of feedback I have for the vendor is around fresh implementations. The biggest...

May 2021
||
(0)
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Manager

Epic operates implementations by giving organizations a few resources to help manage the execution...

May 2021
||
(0)
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Manager

The vendor's training on the product is good. There is ongoing training available, but we are always...

May 2021
||
(0)
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Manager

There is room for improvement. The vendor's promotion of the product is pretty straightforward. Epic...

May 2021
||
(0)
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Manager

Epic is looking at our account to see whether there are other technologies that we could use that...

May 2021
||
(0)
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Manager

Epic Grand Central is good. I like its functionality and ease of use. It is easy to find the...

May 2021
||
(0)
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Manager

Sometimes we have an issue where someone else is in a patient chart in Epic Grand Central, and as a...

May 2021
||
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Director

We have lost some visibility. All of the icons are nice, but when it comes to the ability to sort...

May 2021
||
(0)
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Director

When we bring patients in, the system finds beds for them. To find beds in a complex place is a lot...

May 2021
||
(0)
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Director

The fact that we did the training right before the go-live made a big difference. The training was...

May 2021
||
(0)
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Director

Epic tries really hard to be proactive. New products that come out are designed and built by Epic's...

May 2021
||
(0)
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Director

We are always looking to improve. I believe that Epic also has that mind-set. Epic does a good job...

May 2021
||
(0)
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Director

We had been working with Epic to get certain tools that would help us manage our patient population....

May 2021
||
(0)
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Director

If the decision had been mine, I would have gone with another product, but our organization decided...

May 2021
||
(0)
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Director

There is no predictive analytics in Epic Grand Central. That is the piece that we really need. I...

May 2021
||
(0)
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Manager

Our implementation went fairly smoothly. The team that I worked with was outstanding. I was...

May 2021
||
(0)
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Manager

Epic could improve their implementations by getting information out to all departments early. If...

May 2021
||
(0)
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Manager

A while ago, we had some departments complain that there were a lot of hiccups with Epic Grand...

May 2021
||
(0)
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Manager

I get the sense that Epic is constantly involved with modifying, enhancing, and improving systems....

May 2021
||
(0)
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Manager

I see Epic as more of a vendor than a partner. Once our build was done, they kind of separated from...

May 2021
||
(0)
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Manager

Epic has worked hard to fulfill their contract and their obligations. When we call their help desk,...

May 2021
||
(0)
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CNO

Epic Grand Central has been very helpful. One person who uses the system is an access-care person...

Apr 2021
||
(0)
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CNO

The training for Epic Grand Central was good. Ongoing, the system just becomes part of the job...

Apr 2021
||
(0)
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CNO

The system could do better at supporting our integration goals. That issue is not just related to...

Apr 2021
||
(0)
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CNO

We have our own IT people that support the product now. Epic doesn’t just call us and ask whether we...

Apr 2021
||
(0)
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Director

We have kept the command center, and that has worked very well, especially through COVID-19. If a...

Mar 2021
||
(0)
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Director

I don't feel ongoing support from Epic. The executive involvement is nonexistent. I was told that I...

Mar 2021
||
(0)
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Director

I thought that with getting Epic Grand Central, we should have the latest version, but there are a...

Mar 2021
||
(0)
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Director

I am unlikely to recommend Patient Flow. We wanted Epic to mimic what we had with our previous...

Mar 2021
||
(0)
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Director

Epic built us flowsheets and things like that. At this point, we are dissatisfied to actually have...

Mar 2021
||
(0)
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Director

Epic's system is here to stay as long as the health system wants to stay with it. I think they made...

Mar 2021
||
(0)
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Director

Financially, the integration worked out great. I got to straighten out quite a few things with...

Mar 2021
||
(0)
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Director

My people are really trained, and it took a while for them to get into things. We are trying to fix...

Mar 2021
||
(0)
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Nurse

I would tell a peer that we have been able to extract data, and it is much easier to capture...

Mar 2021
||
(0)
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Nurse

I would tell Epic that I would like them to work on predictive analytics for planning for the...

Mar 2021
||
(0)
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CIO

Epic is always developing the product, and the enhancements work and are stable. We have said that...

Mar 2021
||
(0)
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Manager

Epic is still new in their command center journey. Epic Grand Central focuses on being a...

Mar 2021
||
(0)
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Manager

Epic is a good organization. I love all of the people at Epic who I have had the chance to work...

Mar 2021
||
(0)
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Manager

Our day-to-day operational oversight is up 24/7. We expanded that into our command center. We can...

Mar 2021
||
(0)
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Analyst/Coordinator

We have been satisfied with Epic Grand Central. Epic has really focused on that space by releasing...

Mar 2021
||
(0)
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Analyst/Coordinator

Epic is pretty engaged. Their people are proactive and helpful. We have regular calls with our...

Mar 2021
||
(0)
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Analyst/Coordinator

There is always something that Epic can do to improve their solutions, but Epic Grand Central is...

Mar 2021
||
(0)
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Manager

We had a much more robust reporting system with our previous vendor than we have with Epic. Epic is...

Feb 2021
||
(0)
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Manager

The implementation services from Epic are good. We implemented on time, and we had the amount of...

Feb 2021
||
(0)
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Manager

Epic is very friendly and easy to work with. They bend over backward and try to do whatever they can...

Feb 2021
||
(0)
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Manager

Epic has cost us money because operationally, we are not as efficient as we were before going with...

Feb 2021
||
(0)
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Manager

It is hard to say whether I would purchase Epic’s system again because if we were an individual...

Feb 2021
||
(0)
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Manager

We were able to work with Epic to build our Transfer Center modules. The modules work really well.

Feb 2021
||
(0)
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Manager

Epic did a good job with the system's interoperability. We were able to duplicate entries between...

Feb 2021
||
(0)
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Manager

When I have dealt directly with Epic for support, I have found their people to be very helpful and...

Feb 2021
||
(0)
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Manager

There are other systems out there that are the best in the market. I would recommend that others use...

Feb 2021
||
(0)
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Director

Epic keeps their promises but sometimes they delay them. Then, it can take too long to get the...

Feb 2021
||
(0)
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Director

Epic Grand Central takes a while to get used to. If users have previous experience with Epic...

Feb 2021
||
(0)
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Director

Epic Grand Central is able to timestamp things when we pull reports. For example, I can tell when a...

Feb 2021
||
(0)
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Director

Most of the time, Epic's service is more reactive. If I tell them that I need something, they will...

Feb 2021
||
(0)
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Director

Epic is working on some things to try to make the system more operable. We have put in tickets, but...

Feb 2021
||
(0)
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Director

There isn't a lot of new technology from Epic. They haven't even been able to get the basics down....

Feb 2021
||
(0)
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Director

We are able to get some measurable data from the system but not nearly as much as we should be able...

Feb 2021
||
(0)
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Manager

Epic definitely avoids charging for every little thing. We have our own builders who have to be...

Feb 2021
||
(0)
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Manager

There hasn't been any ongoing training yet, so I can't rate that. We went live with this build, and...

Feb 2021
||
(0)
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VP/Other Executive

I would still like to see faster development from Epic. They are improving every year, but there is...

Feb 2021
||
(0)
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VP/Other Executive

I have been happy with our interactions with Epic while using Epic Grand Central. We have been an...

Feb 2021
||
(0)
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VP/Other Executive

We have seen some new things as Epic has advanced the solution. They have made the ability to send...

Feb 2021
||
(0)
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Manager

There are a couple of areas within Epic Grand Central where we have to do duplicate documentation....

Jan 2021
||
(0)
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Manager

We can always find room for improvement, but so far, Epic Grand Central is the best system that I...

Jan 2021
||
(0)
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Director

Epic's support is rolled into one for all areas. Their support is like having our own person on...

Jan 2021
||
(0)
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Director

Epic Grand Central does what our old system couldn't do. We have a dashboard, and we can plan out...

Jan 2021
||
(0)
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Director

Epic Grand Central does what it is supposed to do. Epic does frequent upgrades, which are more than...

Jan 2021
||
(0)
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CIO

Epic Grand Central works, and we love it. Our patient flow team loves it. We are adding more to it...

Dec 2020
||
(0)
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CNIO

Sometimes I feel like Epic doesn’t value what we do as much as they value what the high-volume...

Dec 2020
||
(0)
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CNIO

One of the things I really like about Epic is they have one integrated solution. They have a good...

Dec 2020
||
(0)
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Analyst/Coordinator

Epic Grand Central mostly meets our needs. There could be improvements in the workflows, but it does...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

It is very easy to approach any of the separate teams over the Epic modules. It is very easy to...

Dec 2020
||
(0)
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CMIO

The vendor has avoided charging us for every little thing. In fact, I can't express how generous...

Nov 2020
||
(0)
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Director

From an interoperability perspective, Epic is ahead of the class. They do things really well, and I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is all about the end users. Epic does allow a lot of customization. Although we don't love the...

Nov 2020
||
(0)
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Director

Epic is definitely good at proactive service. Epic's executives reach out to the right people, but...

Nov 2020
||
(0)
 Thank you  Helpful

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Director

We are a full Epic shop, so we are keeping the product in our long-term plans. I am a true Epic fan....

Nov 2020
||
(0)
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Director

I am going to give a caveat and say that Epic keeps their promises to the best of their ability....

Nov 2020
||
(0)
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Director

I would give Epic a high score for their implementations. That is something that Epic does very...

Nov 2020
||
(0)
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