Epic Grand Central Patient Flow (full suite)
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Relationship, Operations, Product

Epic occasionally sees certain changes as not a big deal, while our users see them as a big deal,...

Sep 2023
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VP/Other Executive

Relationship, Operations

I really appreciate the conferences that Epic hosts twice a year. Those conferences are a proactive...

Sep 2023
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VP/Other Executive

Operations, Product, Value

Epic Grand Central is challenging for us as an organization. With the way we are structured, it...

Sep 2023
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VP/Other Executive

Value

We are extremely satisfied with receiving our money's worth based on what we have implemented from...

Sep 2023
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Director

Relationship

It seems to take a long time to get answers to the questions that we ask. We have to go through our...

Aug 2023
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Director

Value

If I were going to recommend Epic Grand Central, I would tell a potential customer that the system...

Aug 2023
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Director

Operations, Product

I would not buy Epic Grand Central again. I am not happy with the logistics upgrade at all. It is...

Aug 2023
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Director

Relationship, Operations

The website is available to me, but it is hard to find the answers I am looking for from who I would...

Aug 2023
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Director

Operations

I tried to seek out any additional training on my own for my team and couldn't find anything....

Aug 2023
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Director

Product

The product’s integration is very messy. In the old version, we could track jobs easier and see...

Aug 2023
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Director

Product

The product seems like it was designed by an IT person and not a transport person. That goes along...

Aug 2023
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Director

Product

Epic Grand Central’s biggest strength is integration. Whatever we use as our modality, whether it is...

Aug 2023
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Director

Culture, Operations, Product

With the upgrades we have, Epic Grand Central works as promoted. The ease of use is also pretty...

Aug 2023
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Director

Operations

Epic’s initial training was too siloed and could have been a lot better. A lot of things that happen...

Aug 2023
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Director

Relationship, Operations, Product

My teams often come to me with a problem; I tell them the solution, and they tell me they didn’t...

Aug 2023
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Director

Loyalty, Product

The best transfer service software I have seen in the market is from ABOUT Healthcare. Epic has a...

Aug 2023
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Director

Product

The biggest downside to Epic Grand Central is its user interface. The product has multiple...

Aug 2023
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Director

Culture

Sometimes, when users go with Epic's systems, they are promised a grand picture. Things don't always...

Aug 2023
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Director

Product

Epic Grand Central's strengths are its integration with the vendor's bed placement, admissions, and...

Aug 2023
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Director

Operations

Our implementation of the system was pretty rough. The vendor had a few staff members available for...

Aug 2023
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Director

Relationship

When I reach out to Epic's people, they will answer my questions and offer services. They are pretty...

Aug 2023
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Director

Product

Epic Grand Central is a good product with good integration options for people who use Epic's systems...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

For Epic Grand Central, Epic has a mobile app for their logistics model, but currently, it is only...

Aug 2023
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Analyst/Coordinator

Operations

We always have to roll out whatever makes sense on our end when Epic has new changes. Epic always...

Aug 2023
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VP/Other Executive

Product

Epic Grand Central is generally spot on with our expectations. The product is very complex, but it...

Jul 2023
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VP/Other Executive

Relationship

Epic’s support team is excellent. They are responsive and knowledgeable. Epic also has BFFs. If we...

Jul 2023
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Manager

Product

Epic Grand Central mimics what we used to do on paper. The options that it gives us for flow are...

Jul 2023
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Manager

Product

Epic Grand Central does everything I need except for one or two things. There are a couple of things...

Jul 2023
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Manager

Relationship

When we go through Epic’s help desk with any concerns, they try to see what they can do to help make...

Jul 2023
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Nurse

Culture, Loyalty, Product

The vendor's unkept promises are with developing dashboards and some predictive models that they...

Jun 2023
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Nurse

Product

It is hard to know what revenue comes out of the system beyond our level of care. That is an issue.

Jun 2023
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Nurse

Product

The system integrates well with our inpatient side. It allows people to get bed assignments that...

Jun 2023
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Nurse

Relationship

Our hospital help desk is attached to the system phone. That can lead to long waits and processes....

Jun 2023
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Nurse

Product

We have round table meetings that are progressive and productive. We can go over some things, but...

Jun 2023
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Nurse

Product

The system is nice. It is easy to read when it comes to using and navigating. The system makes it...

Jun 2023
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Director

Product

The biggest win with Epic Grand Central is that it brings the full complement of the patient...

May 2023
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Director

Relationship

Epic’s support structure sets a really high bar for any other vendors.

May 2023
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Manager

Operations

When Epic initially rolls out Patient Flow in an organization, their training is very inadequate. We...

May 2023
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Manager

Product

I am happy with the product as it stands, but I don't know what Epic has planned for upgrades. Epic...

May 2023
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Manager

Operations

Epic had observers come and watch our department. The observers were very green and did not know...

May 2023
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Manager

Relationship

Epic is very proactive about delivering new technology.

May 2023
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Manager

Relationship

We have very attentive support from Epic. If we ever have a problem, we have someone to talk to....

May 2023
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Manager

Product

We have issues with some of the analytics in Epic Grand Central, but that is because we don’t keep...

May 2023
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Manager

Product

Epic Grand Central is pretty self-explanatory.

May 2023
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Manager

Operations, Product

Epic's most recent upgrade turned into a bit of a nightmare.

Apr 2023
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Manager

Relationship

Epic’s customer support is impossible. We do have a new contact who has some Epic contacts, and that...

Apr 2023
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Manager

Product

Epic Grand Central has an entire bed-placement platform that is automatic, which is nice. We don't...

Apr 2023
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Manager

Relationship, Product

The problem with Epic is that there is very little opportunity for our feedback. Epic has a giant...

Apr 2023
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Director

Relationship, Product

Generally speaking, Epic is constantly developing and refining things. We can give input, and we...

Apr 2023
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Director

Product

When we capture information about incoming transfers or people who are being directly admitted into...

Apr 2023
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Director

Relationship

We continue to struggle with the individual that is assigned to our account as our technical support...

Mar 2023
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Director

Product

Through Epic Grand Central’s analytics tools, we can spot trends and see how we are managing our bed...

Feb 2023
||
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Director

Relationship

Epic is fantastic at keeping their promises. Epic solves problems well, but we don't have their...

Feb 2023
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Director

Loyalty

So far, Epic is the only vendor that has shown us a vision for a simple, unified, connected, and...

Feb 2023
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CMO

Product

I can see patients from both within and outside the system. It is easy to pull reports to see why...

Feb 2023
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CMO

Product

We would like to see more customizable fields in the product. For example, we would like to be able...

Feb 2023
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Director

Relationship

Epic is a big organization, and the team is not as responsive as teams from other vendors. There is...

Feb 2023
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Director

Relationship

The product is not quite doing what we would like it to do. We need to go back to Epic, explain what...

Feb 2023
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Director

Product

The issue I have with the product is that I can find the information, but it is in several different...

Feb 2023
||
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Director

Product

Overall, Epic Grand Central is a good product that generally meets the needs of our facility....

Feb 2023
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Director

Product

I find the product’s reporting and dashboards the most valuable. The majority of the time, there are...

Feb 2023
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Analyst/Coordinator

Relationship

Epic is keeping all their promises. Sometimes we take an upgrade, and then Epic tells us that it...

Jan 2023
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Analyst/Coordinator

Relationship

Our technical support people are really good. My only complaint is that we have gone through a lot...

Jan 2023
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Analyst/Coordinator

Relationship

We meet regularly with our direct contact for Epic. If we need something, they are good about going...

Jan 2023
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CNO

Loyalty, Relationship, Operations

Epic is really good about listening and responding to us, and they add the things we ask for when...

Jan 2023
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Manager

Operations, Product

The issue with Epic's upgrades is that we are already so familiar with the way we do things, and...

Jan 2023
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Manager

Product

Epic’s greatest opportunity lies within the patient flow product. Patient flow is pretty important...

Jan 2023
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Manager

Loyalty, Product

If someone is going to use Epic for other solutions, then they will need to have Epic Grand Central....

Jan 2023
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Director

Operations

Our Epic implementation was smooth because, when we went live, a programmer was here on-site, and...

Dec 2022
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Director

Relationship

The Epic people that we engage with are very helpful, and they put up with us.

Dec 2022
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Director

Product

I am really hung up on the product’s capacity management dashboard. That has got to be better. Some...

Dec 2022
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Director

Product

I like being able to look at the ED track board. That is very helpful for going through our...

Dec 2022
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Director

Operations, Product

Some people complain that Epic has too many capabilities. We can do something one way or another...

Dec 2022
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Director

Operations, Product

Overall, Epic Grand Central is one of the stable pieces of the puzzle. People are happy with the bed...

Dec 2022
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Director

Loyalty, Product

The only thing that caused us a bit of grief recently was the conversion to Hyperdrive. Epic is...

Dec 2022
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Director

Product, Value

I would buy Epic Grand Central again. Having the integration where the housekeeping, transport, and...

Dec 2022
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Director

Operations

Epic does a nice job of giving us materials to work from in every upgrade. They supply materials...

Dec 2022
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Director

Product

Things are going well with Epic Grand Central. We have done some enhancements with bed placements...

Dec 2022
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Director

Operations

For training, Epic has a whole hub. In-person training is not necessary because everything can be...

Dec 2022
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Director

Product

There is a lot of information. With all the different portfolios within Epic’s system, it is nearly...

Dec 2022
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Director

Loyalty, Product

In the future, Epic could provide more predictive analytics to anticipate patient flow.

Dec 2022
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CIO

Product

Epic could do a little better with the product in terms of visibility, graphics, and things like...

Nov 2022
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CIO

Relationship

The people we deal with can’t be beat, and the executives are very involved.

Nov 2022
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CIO

Product

Our organization uses Epic Grand Central a lot in patient flow, especially with transporting...

Nov 2022
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VP/Other Executive

Relationship

Epic relies on customers to bring forth innovation. Epic isn't super innovative without the...

Oct 2022
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VP/Other Executive

Product

Epic Grand Central could be much more integrated. We have to have the system send things to a...

Oct 2022
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VP/Other Executive

Product

Epic Grand Central has a way of indicating whether beds are staffed or not, but there is no way to...

Oct 2022
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VP/Other Executive

Product

The visual management isn't great. The icons are tiny and don't make sense for what they are...

Oct 2022
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VP/Other Executive

Relationship

Epic didn't promise us much this year at their UGM, but they definitely didn't keep their former...

Oct 2022
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VP/Other Executive

Product

The reports that we have for patient flow are not always great because they don't tell a story. I...

Oct 2022
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Director

Culture, Operations

When we implemented Epic Grand Central, we were told that Epic could do a lot of what we needed them...

Oct 2022
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Director

Value

When there were requests that would change the product's foundational book build, Epic wanted to...

Oct 2022
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Director

Value

Remaining competitive in the market has been a challenge for us. Epic helped us with a particular...

Oct 2022
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Director

Relationship, Product

When we put in suggestions or other things, they go into a black hole of Epic research and...

Oct 2022
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Director

Relationship

Our ability to get what we need can change a lot depending on who our Epic technical support person...

Oct 2022
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Director

Product, Value

Epic Grand Central shows its real value when everything is together in the system and we are looking...

Oct 2022
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Director

Relationship, Product

There are things like AI in Epic Grand Central that aren’t nearly where they need to be. Epic has...

Oct 2022
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Director

Product

From a reporting perspective, the way Epic Grand Central functions is a limitation because we have...

Oct 2022
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Director

Product

The product is a documentation tool, so it is not as nimble with predictive analytics and...

Oct 2022
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