Epic Grand Central Patient Flow (full suite)
Filtered view: All
Subject Expert
Niel Oscarson
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship, Operations, Product
Epic occasionally sees certain changes as not a big deal, while our users see them as a big deal,...
Login or Create an Account to see details.
Relationship, Operations
I really appreciate the conferences that Epic hosts twice a year. Those conferences are a proactive...
Login or Create an Account to see details.
Operations, Product, Value
Epic Grand Central is challenging for us as an organization. With the way we are structured, it...
Login or Create an Account to see details.
Value
We are extremely satisfied with receiving our money's worth based on what we have implemented from...
Login or Create an Account to see details.
Relationship
It seems to take a long time to get answers to the questions that we ask. We have to go through our...
Login or Create an Account to see details.
Value
If I were going to recommend Epic Grand Central, I would tell a potential customer that the system...
Login or Create an Account to see details.
Operations, Product
I would not buy Epic Grand Central again. I am not happy with the logistics upgrade at all. It is...
Login or Create an Account to see details.
Relationship, Operations
The website is available to me, but it is hard to find the answers I am looking for from who I would...
Login or Create an Account to see details.
Operations
I tried to seek out any additional training on my own for my team and couldn't find anything....
Login or Create an Account to see details.
Product
The product’s integration is very messy. In the old version, we could track jobs easier and see...
Login or Create an Account to see details.
Product
The product seems like it was designed by an IT person and not a transport person. That goes along...
Login or Create an Account to see details.
Product
Epic Grand Central’s biggest strength is integration. Whatever we use as our modality, whether it is...
Login or Create an Account to see details.
Culture, Operations, Product
With the upgrades we have, Epic Grand Central works as promoted. The ease of use is also pretty...
Login or Create an Account to see details.
Operations
Epic’s initial training was too siloed and could have been a lot better. A lot of things that happen...
Login or Create an Account to see details.
Relationship, Operations, Product
My teams often come to me with a problem; I tell them the solution, and they tell me they didn’t...
Login or Create an Account to see details.
Loyalty, Product
The best transfer service software I have seen in the market is from ABOUT Healthcare. Epic has a...
Login or Create an Account to see details.
Product
The biggest downside to Epic Grand Central is its user interface. The product has multiple...
Login or Create an Account to see details.
Culture
Sometimes, when users go with Epic's systems, they are promised a grand picture. Things don't always...
Login or Create an Account to see details.
Product
Epic Grand Central's strengths are its integration with the vendor's bed placement, admissions, and...
Login or Create an Account to see details.
Operations
Our implementation of the system was pretty rough. The vendor had a few staff members available for...
Login or Create an Account to see details.
Relationship
When I reach out to Epic's people, they will answer my questions and offer services. They are pretty...
Login or Create an Account to see details.
Product
Epic Grand Central is a good product with good integration options for people who use Epic's systems...
Login or Create an Account to see details.
Loyalty, Product
For Epic Grand Central, Epic has a mobile app for their logistics model, but currently, it is only...
Login or Create an Account to see details.
Operations
We always have to roll out whatever makes sense on our end when Epic has new changes. Epic always...
Login or Create an Account to see details.
Product
Epic Grand Central is generally spot on with our expectations. The product is very complex, but it...
Login or Create an Account to see details.
Relationship
Epic’s support team is excellent. They are responsive and knowledgeable. Epic also has BFFs. If we...
Login or Create an Account to see details.
Product
Epic Grand Central mimics what we used to do on paper. The options that it gives us for flow are...
Login or Create an Account to see details.
Product
Epic Grand Central does everything I need except for one or two things. There are a couple of things...
Login or Create an Account to see details.
Relationship
When we go through Epic’s help desk with any concerns, they try to see what they can do to help make...
Login or Create an Account to see details.
Culture, Loyalty, Product
The vendor's unkept promises are with developing dashboards and some predictive models that they...
Login or Create an Account to see details.
Product
It is hard to know what revenue comes out of the system beyond our level of care. That is an issue.
Login or Create an Account to see details.
Product
The system integrates well with our inpatient side. It allows people to get bed assignments that...
Login or Create an Account to see details.
Relationship
Our hospital help desk is attached to the system phone. That can lead to long waits and processes....
Login or Create an Account to see details.
Product
We have round table meetings that are progressive and productive. We can go over some things, but...
Login or Create an Account to see details.
Product
The system is nice. It is easy to read when it comes to using and navigating. The system makes it...
Login or Create an Account to see details.
Product
The biggest win with Epic Grand Central is that it brings the full complement of the patient...
Login or Create an Account to see details.
Relationship
Epic’s support structure sets a really high bar for any other vendors.
Login or Create an Account to see details.
Operations
When Epic initially rolls out Patient Flow in an organization, their training is very inadequate. We...
Login or Create an Account to see details.
Product
I am happy with the product as it stands, but I don't know what Epic has planned for upgrades. Epic...
Login or Create an Account to see details.
Operations
Epic had observers come and watch our department. The observers were very green and did not know...
Login or Create an Account to see details.
Relationship
Epic is very proactive about delivering new technology.
Login or Create an Account to see details.
Relationship
We have very attentive support from Epic. If we ever have a problem, we have someone to talk to....
Login or Create an Account to see details.
Product
We have issues with some of the analytics in Epic Grand Central, but that is because we don’t keep...
Login or Create an Account to see details.
Product
Epic Grand Central is pretty self-explanatory.
Login or Create an Account to see details.
Operations, Product
Epic's most recent upgrade turned into a bit of a nightmare.
Login or Create an Account to see details.
Relationship
Epic’s customer support is impossible. We do have a new contact who has some Epic contacts, and that...
Login or Create an Account to see details.
Product
Epic Grand Central has an entire bed-placement platform that is automatic, which is nice. We don't...
Login or Create an Account to see details.
Relationship, Product
The problem with Epic is that there is very little opportunity for our feedback. Epic has a giant...
Login or Create an Account to see details.
Relationship, Product
Generally speaking, Epic is constantly developing and refining things. We can give input, and we...
Login or Create an Account to see details.
Product
When we capture information about incoming transfers or people who are being directly admitted into...
Login or Create an Account to see details.
Relationship
We continue to struggle with the individual that is assigned to our account as our technical support...
Login or Create an Account to see details.
Product
Through Epic Grand Central’s analytics tools, we can spot trends and see how we are managing our bed...
Login or Create an Account to see details.
Relationship
Epic is fantastic at keeping their promises. Epic solves problems well, but we don't have their...
Login or Create an Account to see details.
Loyalty
So far, Epic is the only vendor that has shown us a vision for a simple, unified, connected, and...
Login or Create an Account to see details.
Product
I can see patients from both within and outside the system. It is easy to pull reports to see why...
Login or Create an Account to see details.
Product
We would like to see more customizable fields in the product. For example, we would like to be able...
Login or Create an Account to see details.
Relationship
Epic is a big organization, and the team is not as responsive as teams from other vendors. There is...
Login or Create an Account to see details.
Relationship
The product is not quite doing what we would like it to do. We need to go back to Epic, explain what...
Login or Create an Account to see details.
Product
The issue I have with the product is that I can find the information, but it is in several different...
Login or Create an Account to see details.
Product
Overall, Epic Grand Central is a good product that generally meets the needs of our facility....
Login or Create an Account to see details.
Product
I find the product’s reporting and dashboards the most valuable. The majority of the time, there are...
Login or Create an Account to see details.
Relationship
Epic is keeping all their promises. Sometimes we take an upgrade, and then Epic tells us that it...
Login or Create an Account to see details.
Relationship
Our technical support people are really good. My only complaint is that we have gone through a lot...
Login or Create an Account to see details.
Relationship
We meet regularly with our direct contact for Epic. If we need something, they are good about going...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Epic is really good about listening and responding to us, and they add the things we ask for when...
Login or Create an Account to see details.
Operations, Product
The issue with Epic's upgrades is that we are already so familiar with the way we do things, and...
Login or Create an Account to see details.
Product
Epic’s greatest opportunity lies within the patient flow product. Patient flow is pretty important...
Login or Create an Account to see details.
Loyalty, Product
If someone is going to use Epic for other solutions, then they will need to have Epic Grand Central....
Login or Create an Account to see details.
Operations
Our Epic implementation was smooth because, when we went live, a programmer was here on-site, and...
Login or Create an Account to see details.
Relationship
The Epic people that we engage with are very helpful, and they put up with us.
Login or Create an Account to see details.
Product
I am really hung up on the product’s capacity management dashboard. That has got to be better. Some...
Login or Create an Account to see details.
Product
I like being able to look at the ED track board. That is very helpful for going through our...
Login or Create an Account to see details.
Operations, Product
Some people complain that Epic has too many capabilities. We can do something one way or another...
Login or Create an Account to see details.
Operations, Product
Overall, Epic Grand Central is one of the stable pieces of the puzzle. People are happy with the bed...
Login or Create an Account to see details.
Loyalty, Product
The only thing that caused us a bit of grief recently was the conversion to Hyperdrive. Epic is...
Login or Create an Account to see details.
Product, Value
I would buy Epic Grand Central again. Having the integration where the housekeeping, transport, and...
Login or Create an Account to see details.
Operations
Epic does a nice job of giving us materials to work from in every upgrade. They supply materials...
Login or Create an Account to see details.
Product
Things are going well with Epic Grand Central. We have done some enhancements with bed placements...
Login or Create an Account to see details.
Operations
For training, Epic has a whole hub. In-person training is not necessary because everything can be...
Login or Create an Account to see details.
Product
There is a lot of information. With all the different portfolios within Epic’s system, it is nearly...
Login or Create an Account to see details.
Loyalty, Product
In the future, Epic could provide more predictive analytics to anticipate patient flow.
Login or Create an Account to see details.
Product
Epic could do a little better with the product in terms of visibility, graphics, and things like...
Login or Create an Account to see details.
Relationship
The people we deal with can’t be beat, and the executives are very involved.
Login or Create an Account to see details.
Product
Our organization uses Epic Grand Central a lot in patient flow, especially with transporting...
Login or Create an Account to see details.
Relationship
Epic relies on customers to bring forth innovation. Epic isn't super innovative without the...
Login or Create an Account to see details.
Product
Epic Grand Central could be much more integrated. We have to have the system send things to a...
Login or Create an Account to see details.
Product
Epic Grand Central has a way of indicating whether beds are staffed or not, but there is no way to...
Login or Create an Account to see details.
Product
The visual management isn't great. The icons are tiny and don't make sense for what they are...
Login or Create an Account to see details.
Relationship
Epic didn't promise us much this year at their UGM, but they definitely didn't keep their former...
Login or Create an Account to see details.
Product
The reports that we have for patient flow are not always great because they don't tell a story. I...
Login or Create an Account to see details.
Culture, Operations
When we implemented Epic Grand Central, we were told that Epic could do a lot of what we needed them...
Login or Create an Account to see details.
Value
When there were requests that would change the product's foundational book build, Epic wanted to...
Login or Create an Account to see details.
Value
Remaining competitive in the market has been a challenge for us. Epic helped us with a particular...
Login or Create an Account to see details.
Relationship, Product
When we put in suggestions or other things, they go into a black hole of Epic research and...
Login or Create an Account to see details.
Relationship
Our ability to get what we need can change a lot depending on who our Epic technical support person...
Login or Create an Account to see details.
Product, Value
Epic Grand Central shows its real value when everything is together in the system and we are looking...
Login or Create an Account to see details.
Relationship, Product
There are things like AI in Epic Grand Central that aren’t nearly where they need to be. Epic has...
Login or Create an Account to see details.
Product
From a reporting perspective, the way Epic Grand Central functions is a limitation because we have...
Login or Create an Account to see details.
Product
The product is a documentation tool, so it is not as nimble with predictive analytics and...
Login or Create an Account to see details.
Preferences