Epic Grand Central Patient Flow (full suite) Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Culture, Relationship

Epic sends in teams every once in a while to come through and meet with different groups. When we...

Apr 2025
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Manager

Product

We generate a lot of reports in the system. It can sometimes take a long time for us to go through...

Apr 2025
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Manager

Value

Since we started using Epic Grand Central, we have seen a decrease in our patients' lengths of stay....

Apr 2025
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Manager

Loyalty, Product

I have worked at several organizations that didn't have Epic's systems, so I am happy that we have...

Apr 2025
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Nurse

Loyalty, Product

There aren’t any capacity optimization capabilities in Epic Grand Central. There are no predictive...

Apr 2025
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Nurse

Relationship

Epic fulfills their promises the best they can, but sometimes they look at us like we have three...

Apr 2025
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Nurse

Operations

Epic gives us tip sheets for training, but they don’t really answer questions. When an upgrade...

Apr 2025
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Nurse

Culture, Relationship, Product

If we are struggling with a view, a board, or a report, Epic will never say that a hospital had the...

Apr 2025
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VP/Other Executive

Relationship, Product

We would like Epic to be more proactive in coming up with solutions to things instead of having to...

Apr 2025
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VP/Other Executive

Relationship, Product

Epic gives Epic Grand Central to us out of the box, so we have to do a lot of work to get it to...

Apr 2025
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Director

Relationship, Operations, Product

With Epic, upgrades are usually applied across the board and available to all their users, but...

Mar 2025
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Director

Relationship

We have an Epic representative who participates in some of our meetings. Our director meets with...

Mar 2025
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Director

Operations

We don't really have any ongoing training with Epic. We have our own on-site trainers who work with...

Mar 2025
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Director

Relationship, Product

Epic is doing constant upgrades to Epic Grand Central, and they keep current with the changes that...

Mar 2025
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Director

Product, Value

Everybody is happy with the system. Our offices used to be on a different system than the hospitals,...

Mar 2025
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Director

Product

On our previous system, which we used a long time ago, if there was a correction that needed to be...

Mar 2025
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Director

Product

Our previous system used to flow from screen to screen, and Epic has recently moved things around on...

Mar 2025
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Director

Relationship, Operations, Product

We had some bumps with Epic Grand Central in the beginning, and it took us a long time to get things...

Mar 2025
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Manager

Loyalty

We decided that we would not go with the best-of-breed system. We decided that we would go for an...

Mar 2025
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Manager

Relationship, Product

Epic has a cumbersome process for delivering technology because they have 750 worldwide customers,...

Mar 2025
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Manager

Product

The product isn't always as nimble as we might wish it to be. The system is very complex, so it can...

Mar 2025
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Manager

Loyalty, Product

Epic's predictive capacity management tools need to be upgraded. Epic knows that, so they are...

Mar 2025
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Manager

Relationship, Product

There are some things that users just have to remember. Sometimes, they don't remember them because...

Mar 2025
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Manager

Operations, Product

Product quality is an area where I feel the vendor could do a lot better. They don't necessarily...

Mar 2025
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Analyst/Coordinator

Product

The system's new logistics module has given our users problems. Either we don't have the system...

Mar 2025
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Analyst/Coordinator

Relationship, Product

We are very pleased with Epic. I would rate their delivery of new technology at the top of the...

Mar 2025
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Analyst/Coordinator

Product

I believe that those who work closely with Epic Grand Central like its bed placement system. I like...

Mar 2025
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Director

Product

We have asked Epic for several enhancements that would help us be more efficient and productive, but...

Feb 2025
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Director

Operations, Product

We recently implemented the vendor's Transfer Center module. I like that module's ease of use. It is...

Feb 2025
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Director

Product

There are features in the Transfer Center module that could be better. When users are typing...

Feb 2025
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Analyst/Coordinator

Loyalty, Product

I definitely think that Epic Grand Central's bed planning function, like their integrated end-to-end...

Feb 2025
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Analyst/Coordinator

Loyalty, Product

Epic is still lacking when it comes to the mobile version of their bed-planning module. We haven't...

Feb 2025
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Director

Operations, Product

If a user is properly trained, the system is super easy to use. However, if they aren't, then the...

Feb 2025
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Director

Relationship

With the vendor's support, I would like to see more direct conversations with the analysts that...

Feb 2025
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Director

Product

I have a couple of projects in for enhancements. There are some opportunities there, like using Epic...

Feb 2025
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Director

Loyalty, Relationship, Operations

We get monthly newsletter updates from Epic, and if there are any changes to our workflows, we will...

Feb 2025
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Director

Product

Epic Grand Central works as stated. It is fully integrated with everything we need it to be. A lot...

Feb 2025
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Director

Operations

The initial training was not great, but the ongoing training has been. After our first interview,...

Jan 2025
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Director

Loyalty, Operations

I would want someone who might be in my position at other facilities to know that they should make...

Jan 2025
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Director

Product

The upgrades that Epic has done recently have made the system more useful to us in the...

Jan 2025
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Director

Product

The one area Epic still lacks in is a robust retrospective data visual. They have Slicer Dicer and...

Jan 2025
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Director

Loyalty, Relationship, Product

Epic does quarterly updates. They just had their UGM conference. They are working on things. That is...

Jan 2025
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Director

Loyalty, Product

It is better that we have switched to the product. I wouldn't say that things were worse to begin...

Jan 2025
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Director

Relationship, Operations

From an operations standpoint, the product is pretty good. Some things are just the way Epic has...

Jan 2025
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Director

Relationship

A lot of things are proactive from the vendor, but while those things may be proactive to me, they...

Jan 2025
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Director

Product

The big thing that we would like to see from some parts is phone integration. When we think about...

Jan 2025
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Director

Product, Value

The product is expensive, but it is good. It has eliminated a lot of wasteful workflows, and that is...

Jan 2025
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Director

Culture

Epic keeps all their promises, but like any great salesperson, they sell us on a pipeline that may...

Jan 2025
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VP/Other Executive

Operations

We needed to go in a different direction with certain services that Epic has functionality for, and...

Jan 2025
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VP/Other Executive

Loyalty, Product

Epic Grand Central's biggest strength is that it is part of a larger Epic offering. It is really...

Jan 2025
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CNO

Relationship

I have had experience working with Epic at other organizations, and I feel like our organization has...

Dec 2024
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CIO

Relationship

Epic's support is somewhat reactive rather being actively engaged in driving things. I think there...

Nov 2024
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CIO

Loyalty

One of our board-level goals was to reduce the length of stay, and we are ultimately achieving that...

Nov 2024
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Analyst/Coordinator

Product

There are some tools in Epic Grand Central that seem a little advanced for our end users. There are...

Sep 2024
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Nurse

Operations

Epic tries to keep their promises. Sometimes they miss the mark. The problem is a lot of the...

Jun 2024
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Nurse

Loyalty, Product

Epic Grand Central is probably as it was promoted and works like Epic says it will work. Using the...

Jun 2024
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Nurse

Loyalty, Product

With the bed requests, the information tends to be inaccurate, so I have to go into the chart to...

Jun 2024
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Nurse

Product

The system is very slow. Epic gave us a huge upgrade recently, and that made an improvement, but the...

Jun 2024
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Nurse

Relationship

Epic could do a little better with support. When we have a question, the support team should answer...

Jun 2024
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Nurse

Relationship, Product

We have dashboards that are specific for particular things we can monitor. Epic is definitely making...

Jun 2024
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Nurse

Product

We don't have predictive analytics here. I need it but don't have it. Epic's system is kind of...

Jun 2024
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Manager

Product

Epic Grand Central’s biggest strength is the ability to sort patients in multiple ways. I can see...

Jun 2024
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Manager

Operations

We haven’t had any ongoing training for Epic Grand Central.

Jun 2024
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Manager

Product

With Epic Grand Central, we make a bed plan for many hospitals. On the bed planning home page, it...

Jun 2024
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Manager

Product

One of the major benefits of Epic Grand Central is the transparency across the organization. I can...

Jun 2024
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