Epic Grand Central Patient Flow (full suite) Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
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User Commentary
Relationship, Product
The system doesn't go down a lot, so we don't really have issues. A lot of times, if it does go...
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Product
Epic keeps talking about making AI useful within this system. The other thing Epic could improve...
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Relationship, Operations, Product
It is sometimes hard to determine what is due to our facility versus what is due to Epic in terms of...
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Relationship, Product
Epic isn't too knowledgeable about how they build their OR utilization and things like that. They...
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Product
Epic almost has a monopoly at this point. We don't have too much of a choice, and we just have to...
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Operations
When training for Grand Central comes out, it usually comes through our own support team, and they...
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Relationship
Epic is very prompt about getting back to us to let us know whether something can be done or whether...
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Product
We like the ease of setting up Grand Central for meeting specific demands. When I was at the...
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Relationship, Product
There are some things we have asked Epic for from the beginning that just can’t be done, and...
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Product
With some of the functionality in Grand Central, I feel like 12-year-old boys who have never worked...
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Operations
We have to recertify every so often with Epic, and those tests are hard. I have done it multiple...
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Relationship
We finally have a new Grand Central technical service person, and they are awesome. Sometimes Epic...
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Product
I'm a little nervous about all the things that are about to come out from Epic that are...
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Relationship, Operations, Product
Epic’s current strategy is that it is better to be first than to be best. And I think that has been...
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Product
The inpatient gaps are very much tied to Epic Grand Central. We have a lot of challenges with...
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Operations, Product
Epic bases their training on vanilla options, but no one really uses the vanilla options. Also, a...
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Relationship
We have had site visits where Epic has asked us to provide feedback.
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Product
Epic's reports aren't as flexible as we would like them to be. I am trying to figure out what we are...
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Product, Value
Epic Grand Central's strength is that the product is integrated with our clinicals and financials....
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Product, Value
Most organizations in our area are using Epic's systems. I think Epic's systems are considered the...
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Operations, Product
We do monthly upgrades. A lot of the time, our upgrades are cosmetic, so we have to adapt to them....
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Relationship, Operations, Product
When government regulations come up, Epic is usually prepared. When we have issues, Epic will share...
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Relationship
We have TSs assigned to all of our teams, and we work very closely with those people. Epic's...
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Operations, Product
Epic Grand Central had quite a learning curve, but we got used to it. The program was web based. We...
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Relationship
Epic’s support has been very good for Epic Grand Central. They do a pretty good job of resolving...
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Relationship, Product
Epic Grand Central is not perfect. There are enhancements I would love to see happen. But Epic is...
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Relationship, Product
I love that Epic Grand Central just continuously works. We hear regularly about updates or upgrades....
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Relationship, Operations
Epic provides quarterly updates and training on anything new for Epic Grand Central, and they...
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Product
Epic Grand Central is solid. It is a mature product, and we have been using it for a while. It is...
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Relationship
We get Epic’s executive involved. They will figure things out. The support is excellent. However,...
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Relationship
Five or ten years ago, Epic was a little more directing and guiding. Now, they have the answers, but...
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Relationship
Epic used to be much more in our faces about making sure that we were the best. Our organization is...
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Product, Value
I would rate Epic at the top of the scale for delivering new technology. I can't keep up.
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Product
Most challenges we are facing with Epic Grand Central are from user error.
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Product
We would like to have the ability to bring information into the reports in Epic Grand Central from a...
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Product, Value
The biggest strength of Epic Grand Central is its transfer center. Another key strength is its...
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Loyalty, Relationship, Product
Epic Grand Central is integrated, and it meets our goals. Epic is constantly developing new...
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Relationship
In general, I am very involved with Epic's team. Epic's people are very responsive, and they are...
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Product
For Epic Grand Central, there is always a struggle for some people. I don't think we can ever say...
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Loyalty, Product, Value
I would not buy Epic Grand Central again because it doesn't meet our needs. There are other AI...
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Relationship
I like Epic’s support team. I have some really good folks that I work with who are not part of the...
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Culture, Relationship
The most frustrating part of Epic Grand Central is that Epic doesn't listen to the customer. They...
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Product
I like the way that EVS and transport notifications work, and I like Epic Grand Central's dashboard...
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Product
In terms of solving the problems, Epic's data and computer stuff are not going to do it. There has...
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Operations, Product
I am really not happy with Epic Grand Central. As far as training, I would want a clinical person,...
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Value
I expected a viable solution to manage patient flow, and I am not getting that from Epic Grand...
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Loyalty, Relationship
Epic’s promises are not necessarily things we want promised. If they promise they will have...
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Loyalty, Product
We recently saw that Epic is working on the ability to have integration into registries. That is a...
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Loyalty, Relationship, Product
Epic could work on further enhancing the machine learning and AI capabilities, and I believe those...
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Loyalty, Product
Some of the biggest benefits to using Epic Grand Central are having everything in one location,...
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Relationship, Operations, Product
Offering more workflow best practices would be a great way for Epic to fill another gap. They have...
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Product
In Epic Grand Central, we would like to keep everyone on the same page and have more real-time...
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Product
The biggest benefits of Epic Grand Central are the seamless integration, the ADT feeds, and the...
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Relationship
Epic has a regular meeting to be proactive, and they highlight an organization, give us a problem,...
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Product
The biggest strength of Epic Grand Central is the integration of the system. It integrates the...
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Product
Epic could use nurses in their transfer center capability on their side to look at Epic Grand...
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Loyalty, Product
My biggest suggestion would be for Epic to create updates faster. Epic has a big pipeline for the...
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Product, Value
Epic Grand Central is for the admission, transfer, and discharge areas. It also involves...
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Operations, Product
Some of the system's tools are a little hard for our end users to use. We sometimes have challenges...
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Product
The system is kind of broad. We would like it to be able to home in on things. The system has...
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Relationship, Product
We have been with Epic for a long time. We are very deeply integrated with Epic's systems at the moment....
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Product
We work with a great Epic team, and Epic Grand Central is a great platform. The view and the color...
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Culture, Product
The product generally works as expected. Overall, in terms of its functionality, we don't have a lot...
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Loyalty, Relationship
We are a huge organization, so depending on the nature of an issue and how much money we are talking...
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Culture, Relationship
Epic sends in teams every once in a while to come through and meet with different groups. When we...
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Product
We generate a lot of reports in the system. It can sometimes take a long time for us to go through...
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Value
Since we started using Epic Grand Central, we have seen a decrease in our patients' lengths of stay....
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Loyalty, Product
I have worked at several organizations that didn't have Epic's systems, so I am happy that we have...
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Loyalty, Product
There aren’t any capacity optimization capabilities in Epic Grand Central. There are no predictive...
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Relationship
Epic fulfills their promises the best they can, but sometimes they look at us like we have three...
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Operations
Epic gives us tip sheets for training, but they don’t really answer questions. When an upgrade...
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Culture, Relationship, Product
If we are struggling with a view, a board, or a report, Epic will never say that a hospital had the...
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Commentary Summary
Comment Type Breakout