Epic Grand Central Patient Flow (full suite)
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Service and Support
We continue to struggle with the individual that is assigned to our account as our technical support...
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Functionality and Upgrades
Through Epic Grand Central’s analytics tools, we can spot trends and see how we are managing our bed...
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Relationship
Epic is fantastic at keeping their promises. Epic solves problems well, but we don't have their...
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Interfacing and Integration
So far, Epic is the only vendor that has shown us a vision for a simple, unified, connected, and...
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Functionality and Upgrades
I can see patients from both within and outside the system. It is easy to pull reports to see why...
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Functionality and Upgrades
We would like to see more customizable fields in the product. For example, we would like to be able...
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Service and Support
Epic is a big organization, and the team is not as responsive as teams from other vendors. There is...
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Functionality and Upgrades
The product is not quite doing what we would like it to do. We need to go back to Epic, explain what...
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Functionality and Upgrades
The issue I have with the product is that I can find the information, but it is in several different...
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Lessons Learned
Overall, Epic Grand Central is a good product that generally meets the needs of our facility....
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Functionality and Upgrades
I find the product’s reporting and dashboards the most valuable. The majority of the time, there are...
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Relationship
Epic is keeping all their promises. Sometimes we take an upgrade, and then Epic tells us that it...
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Service and Support
Our technical support people are really good. My only complaint is that we have gone through a lot...
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Relationship
We meet regularly with our direct contact for Epic. If we need something, they are good about going...
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Service and Support
Epic is really good about listening and responding to us, and they add the things we ask for when...
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Functionality and Upgrades
The issue with Epic's upgrades is that we are already so familiar with the way we do things, and...
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Functionality and Upgrades
Epic’s greatest opportunity lies within the patient flow product. Patient flow is pretty important...
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Interfacing and Integration
If someone is going to use Epic for other solutions, then they will need to have Epic Grand Central....
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Implementation and Training
Our Epic implementation was smooth because, when we went live, a programmer was here on-site, and...
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Service and Support
The Epic people that we engage with are very helpful, and they put up with us.
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Functionality and Upgrades
I am really hung up on the product’s capacity management dashboard. That has got to be better. Some...
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Functionality and Upgrades
I like being able to look at the ED track board. That is very helpful for going through our...
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Functionality and Upgrades
Some people complain that Epic has too many capabilities. We can do something one way or another...
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Functionality and Upgrades
Overall, Epic Grand Central is one of the stable pieces of the puzzle. People are happy with the bed...
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Functionality and Upgrades
The only thing that caused us a bit of grief recently was the conversion to Hyperdrive. Epic is...
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Interfacing and Integration
I would buy Epic Grand Central again. Having the integration where the housekeeping, transport, and...
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Implementation and Training
Epic does a nice job of giving us materials to work from in every upgrade. They supply materials...
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Functionality and Upgrades
Things are going well with Epic Grand Central. We have done some enhancements with bed placements...
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Implementation and Training
For training, Epic has a whole hub. In-person training is not necessary because everything can be...
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Functionality and Upgrades
There is a lot of information. With all the different portfolios within Epic’s system, it is nearly...
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Other Observations & Comments
In the future, Epic could provide more predictive analytics to anticipate patient flow.
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Functionality and Upgrades
Epic could do a little better with the product in terms of visibility, graphics, and things like...
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Relationship
The people we deal with can’t be beat, and the executives are very involved.
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Functionality and Upgrades
Our organization uses Epic Grand Central a lot in patient flow, especially with transporting...
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Service and Support
Epic relies on customers to bring forth innovation. Epic isn't super innovative without the...
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Interfacing and Integration
Epic Grand Central could be much more integrated. We have to have the system send things to a...
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Functionality and Upgrades
Epic Grand Central has a way of indicating whether beds are staffed or not, but there is no way to...
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Technology
The visual management isn't great. The icons are tiny and don't make sense for what they are...
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Relationship
Epic didn't promise us much this year at their UGM, but they definitely didn't keep their former...
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Functionality and Upgrades
The reports that we have for patient flow are not always great because they don't tell a story. I...
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Sales and Contracting
When we implemented Epic Grand Central, we were told that Epic could do a lot of what we needed them...
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ROI / Cost
When there were requests that would change the product's foundational book build, Epic wanted to...
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ROI / Cost
Remaining competitive in the market has been a challenge for us. Epic helped us with a particular...
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Relationship
When we put in suggestions or other things, they go into a black hole of Epic research and...
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Service and Support
Our ability to get what we need can change a lot depending on who our Epic technical support person...
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ROI / Cost
Epic Grand Central shows its real value when everything is together in the system and we are looking...
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Functionality and Upgrades
There are things like AI in Epic Grand Central that aren’t nearly where they need to be. Epic has...
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Functionality and Upgrades
From a reporting perspective, the way Epic Grand Central functions is a limitation because we have...
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Functionality and Upgrades
The product is a documentation tool, so it is not as nimble with predictive analytics and...
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Functionality and Upgrades
Epic has a version of their module for us to make use of. Unfortunately, it is only for iOS; the...
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Service and Support
There is always a lot of support from Epic. We can always get someone to help out from the vendor's...
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Relationship
We have access to people who work at every level. The vendor's people are always available at any of...
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ROI / Cost
The product is expensive, but it does everything. I am challenged with the product, but I don't know...
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Relationship
The vendor is really honest; if something is not on their road map, they will not commit to that...
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Service and Support
We are working on how we can better improve Epic Grand Central. Epic definitely listens, and with...
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Service and Support
We have run into issues when Epic makes a change and doesn't produce a release note for the change...
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Functionality and Upgrades
A lot of people like the system, but I don't. I would like to have all the required fields...
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Service and Support
Epic is really responsive when we open tickets and everything. They are definitely right there. The...
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Lessons Learned
Somebody who is looking at a hospital-wide system should know certain things about the system up...
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Functionality and Upgrades
With the product, we have better communication through teams and are definitely realizing some...
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Functionality and Upgrades
One of the biggest challenges for our organization is looking at the patients that are scheduled for...
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Functionality and Upgrades
Epic's integrated bed planning and capacity management tools and the data from EpicCare Inpatient...
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Functionality and Upgrades
Epic is doing a lot to help with improving patient flow. That is an area Epic is focusing a lot on,...
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Relationship
Nobody keeps all their promises, and Epic misses some promises here and there but keeps their...
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Interfacing and Integration
Epic Grand Central works very well for patient flow, but we have Epic Identity as a full-blown EMPI,...
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ROI / Cost
The only knock I have on Epic Grand Central is that it is costly to support, but we still receive...
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Service and Support
Epic is pretty smart. We build so much with them, and then they seem to give the things we build to...
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ROI / Cost
We have capacity dashboards so that we can see what our capacity is and what it is going to be. We...
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Service and Support
For the most part, Epic keeps their promises; we just have to do a lot of the work ourselves. The...
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Implementation and Training
We do the training, but Epic is always willing to help if we need training or tip sheets. We have...
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Lessons Learned
We have had to enhance Epic Grand Central to make things work because every organization is...
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Functionality and Upgrades
It is still difficult to do patient movement between modules. The system is not that simple. We...
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Future Outlook
It takes the vendor a little while to develop new technology, but the vendor is getting there, and...
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Relationship
We have standing meetings with the vendor. When our IT department calls Epic, the vendor is pretty...
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Implementation and Training
For our implementation, the vendor emailed us tip sheets. Those tip sheets weren't sufficient...
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ROI / Cost
The system lacks some information, especially about predictive models. The system's speed isn't good...
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Relationship
The people from Epic who we work with aren't clinical people. They have no idea what we are talking...
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Service and Support
I have gotten good support. Someone did a conference call with me.
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Service and Support
We did talk to one of Epic's people because we had concerns about a limitation, and that person was...
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Functionality and Upgrades
Transfer Center works well. It is a good system. Transfer Center gives us an opportunity to put in a...
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Interfacing and Integration
Overall, the product is great. We love being able to have everything flow into one system. Before we...
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Implementation and Training
The trainers that we had for our department weren’t very bed-planning specific.
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Functionality and Upgrades
The latest upgrade unfortunately has been a downgrade. Some of the capabilities we had with the old...
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Future Outlook
I am certain that in a year, we will have figured out a way to make bed planning work with us, so I...
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ROI / Cost
The dashboards are our favorite. We use them quite a bit. We have definitely had better...
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Relationship
I regularly meet with one of the folks at Epic, specifically about bed planning. I appreciate that...
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Future Outlook
Epic Grand Central is still in its infancy stage. It is just lagging a little bit behind the other...
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Functionality and Upgrades
Epic has been pretty good about getting any support we need. When we need changes, we present ideas...
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Functionality and Upgrades
Epic Grand Central is the backbone of our organization. All of our ADT goes out to our 75 downstream...
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Interfacing and Integration
What shows up with Epic is that when we need things in a hurry, it can take a long time to get what...
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Functionality and Upgrades
Epic Grand Central has a transfer center module. We are very happy with the module. It works well.
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Functionality and Upgrades
Some things are not as advanced as I might wish they would be, such as the discharge planning...
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Functionality and Upgrades
We have continued to expand and maximize our usage of Epic Grand Central. We continue to see Epic do...
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Service and Support
We can phone a friend at Epic if we need support; it is not just a generic phone number that we call....
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Interfacing and Integration
I like the interoperability of Epic Grand Central. Everything is in one system instead of having...
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Other Observations & Comments
The biggest problem we have is that more regulations are coming out so fast and people are just...
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ROI / Cost
Epic Grand Central is a really good way for us to help manage patient volumes and movement. The...
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Functionality and Upgrades
There is plenty missing in the product, so it needs to be upgraded. The system is just clunky, and...
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ROI / Cost
The product is not terribly expensive.
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Functionality and Upgrades
One of the biggest things that we would like to have is some sort of quick messaging system within...
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Functionality and Upgrades
There is a little bit more potential that could be pulled out of the product. Despite that, the...
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Functionality and Upgrades
Epic Grand Central produces pretty quick reports, but there are some areas in there that we can't...
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Lessons Learned
If another company similar to us were to ask what we have learned from our time with Epic Grand...
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Functionality and Upgrades
The product does well, especially in our lobbies. When a patient arrives, we check them in, and then...
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Functionality and Upgrades
Based on my limited interactions with Epic’s people for Epic Grand Central, they have done a great...
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