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Epic Grand Central Patient Flow (full suite) Comments
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KLAS Research Director - Tanya Egbert
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User Commentary

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CNO

Epic Grand Central has been very helpful. One person who uses the system is an access-care person...

Apr 2021
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CNO

The training for Epic Grand Central was good. Ongoing, the system just becomes part of the job...

Apr 2021
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CNO

The system could do better at supporting our integration goals. That issue is not just related to...

Apr 2021
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CNO

We have our own IT people that support the product now. Epic doesn’t just call us and ask whether we...

Apr 2021
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Director

We have kept the command center, and that has worked very well, especially through COVID-19. If a...

Mar 2021
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Director

I don't feel ongoing support from Epic. The executive involvement is nonexistent. I was told that I...

Mar 2021
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Director

I thought that with getting Epic Grand Central, we should have the latest version, but there are a...

Mar 2021
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Director

I am unlikely to recommend Patient Flow. We wanted Epic to mimic what we had with our previous...

Mar 2021
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Director

Epic built us flowsheets and things like that. At this point, we are dissatisfied to actually have...

Mar 2021
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Director

Epic's system is here to stay as long as the health system wants to stay with it. I think they made...

Mar 2021
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Director

Financially, the integration worked out great. I got to straighten out quite a few things with...

Mar 2021
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Director

My people are really trained, and it took a while for them to get into things. We are trying to fix...

Mar 2021
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Nurse

I would tell a peer that we have been able to extract data, and it is much easier to capture...

Mar 2021
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Nurse

I would tell Epic that I would like them to work on predictive analytics for planning for the...

Mar 2021
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CIO

Epic is always developing the product, and the enhancements work and are stable. We have said that...

Mar 2021
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Manager

Epic is still new in their command center journey. Epic Grand Central focuses on being a...

Mar 2021
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Manager

Epic is a good organization. I love all of the people at Epic who I have had the chance to work...

Mar 2021
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Manager

Our day-to-day operational oversight is up 24/7. We expanded that into our command center. We can...

Mar 2021
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Analyst/Coordinator

We have been satisfied with Epic Grand Central. Epic has really focused on that space by releasing...

Mar 2021
(0)
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Analyst/Coordinator

Epic is pretty engaged. Their people are proactive and helpful. We have regular calls with our...

Mar 2021
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Analyst/Coordinator

There is always something that Epic can do to improve their solutions, but Epic Grand Central is...

Mar 2021
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Manager

We had a much more robust reporting system with our previous vendor than we have with Epic. Epic is...

Feb 2021
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Manager

The implementation services from Epic are good. We implemented on time, and we had the amount of...

Feb 2021
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Manager

Epic is very friendly and easy to work with. They bend over backward and try to do whatever they can...

Feb 2021
(0)
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Manager

Epic has cost us money because operationally, we are not as efficient as we were before going with...

Feb 2021
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Manager

It is hard to say whether I would purchase Epic’s system again because if we were an individual...

Feb 2021
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Manager

We were able to work with Epic to build our Transfer Center modules. The modules work really well.

Feb 2021
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Manager

Epic did a good job with the system's interoperability. We were able to duplicate entries between...

Feb 2021
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Manager

When I have dealt directly with Epic for support, I have found their people to be very helpful and...

Feb 2021
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Manager

There are other systems out there that are the best in the market. I would recommend that others use...

Feb 2021
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Director

Epic keeps their promises but sometimes they delay them. Then, it can take too long to get the...

Feb 2021
(0)
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Director

Epic Grand Central takes a while to get used to. If users have previous experience with Epic...

Feb 2021
(0)
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Director

Epic Grand Central is able to timestamp things when we pull reports. For example, I can tell when a...

Feb 2021
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Director

Most of the time, Epic's service is more reactive. If I tell them that I need something, they will...

Feb 2021
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Director

Epic is working on some things to try to make the system more operable. We have put in tickets, but...

Feb 2021
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Director

There isn't a lot of new technology from Epic. They haven't even been able to get the basics down....

Feb 2021
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Director

We are able to get some measurable data from the system but not nearly as much as we should be able...

Feb 2021
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Manager

Epic definitely avoids charging for every little thing. We have our own builders who have to be...

Feb 2021
(0)
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Manager

There hasn't been any ongoing training yet, so I can't rate that. We went live with this build, and...

Feb 2021
(0)
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VP/Other Executive

I would still like to see faster development from Epic. They are improving every year, but there is...

Feb 2021
(0)
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VP/Other Executive

I have been happy with our interactions with Epic while using Epic Grand Central. We have been an...

Feb 2021
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VP/Other Executive

We have seen some new things as Epic has advanced the solution. They have made the ability to send...

Feb 2021
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Manager

There are a couple of areas within Epic Grand Central where we have to do duplicate documentation....

Jan 2021
(0)
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Manager

We can always find room for improvement, but so far, Epic Grand Central is the best system that I...

Jan 2021
(0)
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Director

Epic's support is rolled into one for all areas. Their support is like having our own person on...

Jan 2021
(0)
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Director

Epic Grand Central does what our old system couldn't do. We have a dashboard, and we can plan out...

Jan 2021
(0)
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Director

Epic Grand Central does what it is supposed to do. Epic does frequent upgrades, which are more than...

Jan 2021
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CIO

Epic Grand Central works, and we love it. Our patient flow team loves it. We are adding more to it...

Dec 2020
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CNIO

Sometimes I feel like Epic doesn’t value what we do as much as they value what the high-volume...

Dec 2020
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CNIO

One of the things I really like about Epic is they have one integrated solution. They have a good...

Dec 2020
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Analyst/Coordinator

Epic Grand Central mostly meets our needs. There could be improvements in the workflows, but it does...

Dec 2020
(0)
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Analyst/Coordinator

It is very easy to approach any of the separate teams over the Epic modules. It is very easy to...

Dec 2020
(0)
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CMIO

The vendor has avoided charging us for every little thing. In fact, I can't express how generous...

Nov 2020
(0)
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Director

From an interoperability perspective, Epic is ahead of the class. They do things really well, and I...

Nov 2020
(0)
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Director

Epic is all about the end users. Epic does allow a lot of customization. Although we don't love the...

Nov 2020
(0)
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Director

Epic is definitely good at proactive service. Epic's executives reach out to the right people, but...

Nov 2020
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Director

We are a full Epic shop, so we are keeping the product in our long-term plans. I am a true Epic fan....

Nov 2020
(0)
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Director

I am going to give a caveat and say that Epic keeps their promises to the best of their ability....

Nov 2020
(0)
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Director

I would give Epic a high score for their implementations. That is something that Epic does very...

Nov 2020
(0)
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Director

We really seem to struggle with Epic and data. The reporting in Epic Grand Central is not great. It...

Oct 2020
(0)
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Director

Epic Grand Central is much more efficient than our previous solution. This solution is user...

Oct 2020
(0)
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Director

Epic is working on this solution's future. I believe that Epic will eventually have its data and...

Oct 2020
(0)
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Director

My organization has internal processes. I don't generally speak to Epic's executives. I speak to our...

Oct 2020
(0)
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Manager

Our in-house team handles the upgrades. We are very fortunate to have amazing people who work on the...

Oct 2020
(0)
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Manager

We got a lot of personal attention when we got the product. That was pretty fun. We only had one...

Oct 2020
(0)
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Analyst/Coordinator

I like the modules we have in the product, and I am very excited to add the modules we don't have....

Aug 2020
(0)
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Analyst/Coordinator

The support for the product is very good. The support people are helpful and knowledgeable, and I...

Aug 2020
(0)
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Nurse

We had several things happen during the COVID-19 crisis. We were able to work with Epic to create...

Jul 2020
(0)
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Nurse

The vendor's support is painful. We are a fast-moving place with things happening 24/7. Things don't...

Jul 2020
(0)
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Nurse

There are a lot of things that are patient-centric about Epic Grand Central. The system is priceless...

Jul 2020
(0)
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Nurse

Reporting from Epic is good, especially the enterprise-wide reports. With that being said, in order...

Jul 2020
(0)
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Manager

We have always had one foot on the Epic side. We haven't really had the chance to see whether the...

Jul 2020
(0)
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Manager

Because of the system's setup, the inputted service lines have to be the same as the service lines...

Jul 2020
(0)
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Manager

In terms of driving tangible outcomes, Epic has been very helpful. But I would rank them differently...

Jul 2020
(0)
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Manager

I would recommend the product to others, and I have. Epic has put us on the phone with people before....

Jul 2020
(0)
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Manager

During COVID-19, we implemented a lot of new dashboards, but that was done through another team. We...

Jul 2020
(0)
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CMO

Epic has improved over time with patient flow tools, but their solution is not cutting edge yet....

Jul 2020
(0)
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CMO

There have been a few things that didn't go well around the vendor’s communications in terms of...

Jul 2020
(0)
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CMO

The vendor’s training is helpful for people who express interest. But for the population at large, I...

Jul 2020
(0)
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CMO

We get a lot out of Epic's solution, but we certainly pay a lot more for it than we would pay for...

Jul 2020
(0)
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Director

We have to train ourselves. There is really no training provided by Epic because they wouldn't give...

Jul 2020
(0)
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Director

The vendor’s executives reach out to us about new products and enhancements; the vendor is pretty...

Jul 2020
(0)
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Director

Epic’s installations are a little shaky. We installed the system many years ago, but sometimes we...

Jul 2020
(0)
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Director

Epic could improve the system's interoperability with other applications. That has been a tedious...

Jul 2020
(0)
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Director

We have folks that aren't tech savvy in terms of EVS and patient transportation, but those people...

Jul 2020
(0)
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Director

Epic's support is really good. They assigned a specific individual to our institution. For Epic...

Jul 2020
(0)
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Director

Epic isn't cheap. Everybody is well aware that the vendor is expensive, but they don't...

Jul 2020
(0)
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Director

Epic Grand Central encapsulates a lot of different areas. We were able to eliminate another vendor's...

Jul 2020
(0)
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Director

I would highly recommend the system to others. I am a huge Epic fan. Obviously, Epic has one of the...

Jul 2020
(0)
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Director

Moving from another vendor to Epic has been a step-down. Epic continues to develop the system to...

Jun 2020
(0)
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CNO

Epic Grand Central is a strong patient tracking system. The product understands how patients move...

Jun 2020
(0)
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CNO

The support from Epic is excellent. The support people jump on top of our requests and really...

Jun 2020
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CNO

I like the reports I can get from Epic Grand Central. The data is there, and data drives change.

Jun 2020
(0)
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Director

Epic has done very well with supporting us through COVID-19. They have been great. They have kept...

Jun 2020
(0)
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Director

Some of Epic’s systems work as promoted, but some others don’t work well. We are able to accept some...

Jun 2020
(0)
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Director

The system if fairly intuitive, and that makes it easy to use. Generally, minimal training is needed....

Jun 2020
(0)
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Director

There is some room for improvement with Epic’s technology. The transport module isn’t available on...

Jun 2020
(0)
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Director

Epic’s support is pretty responsive. The people I work with are really great. They proactively reach...

Jun 2020
(0)
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Director

Epic’s system comes at a reasonable cost, but I am a pretty cheap person.

Jun 2020
(0)
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Director

I would recommend Epic. I would tell someone asking about the vendor that they have a lot of...

Jun 2020
(0)
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CNO

There is so much that Epic Grand Central can do. Sometimes we have to toggle around the system too much....

Jun 2020
(0)
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CNO

Epic’s product is probably way ahead of immature EHRs. There are still things we wish Epic’s system...

Jun 2020
(0)
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CNO

The vendor’s support people are always open to listening to what we have to say and working with us....

Jun 2020
(0)
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CNO

When we have needed to speak to the vendor’s executives, they have definitely helped and assisted...

Jun 2020
(0)
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CNO

The product is very expensive, but when I look at our organization, I would say we get our money’s...

Jun 2020
(0)
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CNO

The platform is really beginning to help us ensure we are using evidence-based practices at the...

Jun 2020
(0)
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CNO

Epic is very helpful in all aspects of their product, and they helped to deploy things that came out...

Jun 2020
(0)
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CNO

Before the COVID-19 pandemic hit, we deployed the deterioration index in Epic’s system. We actually...

Jun 2020
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CNO

I wish Epic did more training. I get frustrated with their tip sheets because when there is an...

Jun 2020
(0)
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CNO

Epic has done a nice job of helping us become more focused on interoperability. We still have a lot...

Jun 2020
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VP/Other Executive

The system is working very well. The calls come in, and the users are able to log those calls...

Jun 2020
(0)
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VP/Other Executive

We have received our money’s worth, but I can’t give that a perfect rating because the system is so...

Jun 2020
(0)
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VP/Other Executive

Epic did a nice job with their implementation services, but sometimes it takes a little time to get...

Jun 2020
(0)
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VP/Other Executive

The tool is not as powerful as Epic would like people to believe it is. Very few people use it. I am...

Jun 2020
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Director

Epic Grand Central is a little behind the times, but Epic is working hard to keep up or get caught...

Jun 2020
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