Epic Grand Central Patient Flow (full suite)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Director

Epic Grand Central is a really good way for us to help manage patient volumes and movement. The...

May 2022
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Director

There is plenty missing in the product, so it needs to be upgraded. The system is just clunky, and...

May 2022
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Director

The product is not terribly expensive.

May 2022
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Manager

One of the biggest things that we would like to have is some sort of quick messaging system within...

May 2022
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Manager

There is a little bit more potential that could be pulled out of the product. Despite that, the...

May 2022
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Manager

Epic Grand Central produces pretty quick reports, but there are some areas in there that we can't...

May 2022
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Manager

If another company similar to us were to ask what we have learned from our time with Epic Grand...

May 2022
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Director

The product does well, especially in our lobbies. When a patient arrives, we check them in, and then...

Apr 2022
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Director

Based on my limited interactions with Epic’s people for Epic Grand Central, they have done a great...

Apr 2022
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Manager

The system is easy to use. I really like the flow sheets and the reporting. We can get the data we...

Mar 2022
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Manager

I would like to see more options turned on in the system. I would love to have clearance dates and...

Mar 2022
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VP/Other Executive

Epic Grand Central meets our needs, but it could be a little easier to use. The system can be a...

Mar 2022
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VP/Other Executive

Epic does quarterly releases. Those releases aren't all specific to Epic Grand Central, but the...

Mar 2022
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CMO

Epic Grand Central allows me to see patients coming in from within our medical system and outside...

Mar 2022
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CMO

Transfer Center is integrated with our Epic EMR. So once I collect all information about a patient,...

Mar 2022
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CMO

It should be easier to delete patients and have a cleaner list. I would also like improvements with...

Mar 2022
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Director

Epic provides a lot of great training content.

Mar 2022
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Director

There are a lot of integration options within Epic Grand Central. Epic works hard to get us what we...

Mar 2022
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Director

The ease of use of Epic Grand Central was shocking to our operational team, and that was great. Our...

Feb 2022
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Director

We are waiting for a key piece to make Epic's system more functional in some of our technology. Epic...

Feb 2022
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Director

We use Epic Grand Central’s bed planning, and the base model is probably a better product because we...

Feb 2022
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Director

We would like to see more mobile capabilities for staff members that need visibility of patient flow...

Feb 2022
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Director

Epic has an unbalanced prioritization that emphasizes improvements and development aimed at...

Feb 2022
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Director

If people are not used to using a computer system to do some of their work, then they have to change...

Feb 2022
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Director

We were able to build out what we needed in Epic Grand Central, but the things that are hardcoded in...

Jan 2022
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Director

We have a team, and then we have an Epic TS representative. There are team leads for each of the...

Jan 2022
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Director

Up until recently, I would have said reporting was an area for improvement in Epic Grand Central....

Jan 2022
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Director

The reporting helps with compliance. In the system, users can get to the same place different ways,...

Jan 2022
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Director

Prior to recently, when we started this new reporting system in Epic Grand Central, I would get...

Jan 2022
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Director

Sometimes getting what we need from Epic takes a bit of extra build, but they try to get the right...

Jan 2022
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Manager

The vendor doesn't hold back on improving the product when it needs to be improved. I can compliment...

Dec 2021
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Manager

Epic Grand Central is very user friendly, and it has some robust reports. It is an amazing system....

Dec 2021
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Manager

I didn't think that the vendor's training was very good when we first went live on the product...

Dec 2021
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Manager

Epic Grand Central integrates with all of the other systems that we use. It is amazing how it works...

Dec 2021
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Manager

Whenever I call the vendor, they try to fix whatever we need them to. We have report writers and...

Dec 2021
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Manager

I would tell others who are looking at the system that it is very user friendly, and it provides us...

Dec 2021
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Director

No vendor keeps all their promises. Epic has made some new promises, so we will see how those go....

Nov 2021
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Director

The ease of use varies. The product’s ease of use is better for people who are computer savvy, but...

Nov 2021
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Director

Epic has some exciting things on the horizon. Epic is starting to do more with predictive analytics...

Nov 2021
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Director

It takes a lot of effort to set up Epic Grand Central. We would like Epic to improve the way the...

Nov 2021
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Director

Some of the highlights are benchmarking data compared to other Epic customers, figuring out areas...

Nov 2021
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Director

I want to see more in the AI space that will help us be more efficient with our patient flow and...

Nov 2021
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Analyst/Coordinator

Epic Grand Central is working as designed. We are allowing our end users to capture the data to do...

Nov 2021
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Manager

We do an annual call with Epic, but that is all. They make some effort but not a ton. We have a...

Nov 2021
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Manager

I have only worked with a couple of Epic people through my own IT people. The people that I have...

Nov 2021
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Manager

The ability to customize reports is lacking. We had beautiful attention and time dedicated to...

Nov 2021
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Manager

I pull data from Epic Grand Central almost every day, and I have recommended it to others. The most...

Nov 2021
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Manager

When something doesn't go right with an install or an upgrade, I am not sure whether the issue is on...

Nov 2021
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Manager

I would like several things in the system, such as integrated telephony functionality, which is...

Nov 2021
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Manager

We would like to see a change in the post notifications, which are pop-ups that come up when a...

Nov 2021
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VP/Other Executive

All of Epic's modules work together. If an organization can afford to have everything in the same...

Nov 2021
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Director

Epic did a lot of great work with COVID-19. They really helped the organization with the things we...

Oct 2021
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Director

The advantage of Epic Grand Central is that it is fully integrated with the rest of the Epic EMR. We...

Oct 2021
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Director

The product still has some kinks and needs improvement, but it is a significant benefit that the...

Oct 2021
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Director

The product is a bit clunkier than another vendor's product. The workflows are a little wacky and...

Oct 2021
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Director

It has been a number of years, but our training on Epic Grand Central was awesome. The platform is...

Sep 2021
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Director

We made the decision to go to Transfer Center from another product a number of years ago. I would...

Sep 2021
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Director

Epic Grand Central interfaces well with our EMR. The whole reason we have that platform is so those...

Sep 2021
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Analyst/Coordinator

There is a lot of integration with this system, and there is room for some improvement. We are so...

Aug 2021
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Analyst/Coordinator

Epic's system is extremely hard to learn. Epic's tasks for certification are brutal.

Aug 2021
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Director

The system is expensive up front, but when we get to where we are, the system pays for itself.

Jul 2021
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Director

Epic has someone assigned to us, and that person changes throughout the years. They are called our...

Jul 2021
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Director

Epic did a good job with the data that we can receive in real time as well as the ongoing support,...

Jul 2021
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Director

The outcomes we have achieved with the product include improved bed assignments, accuracy of...

Jul 2021
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Director

When the vendor moved on from on-site training, they provided great tools for our IT people to be...

Jul 2021
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Director

One pending need that we are waiting on is more predictive models. Epic is working on those.

Jul 2021
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Director

The onboarding of the product and the utilization of the team were pretty seamless. We were already...

Jul 2021
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CIO

Epic Grand Central has been a win for us. We know that Epic has bigger clients than us. We struggle...

Jun 2021
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CIO

When organizations start their revenue cycle, having high accuracy is really important. If Epic had...

Jun 2021
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VP/Other Executive

Epic's software is at the forefront of technology. Epic Grand Central is a powerful system.

Jun 2021
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Director

We have the vendor's transfer center module. We are also using other components from Epic Grand...

Jun 2021
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Manager

Epic Grand Central takes a little bit of training. There is just a learning curve to know exactly...

Jun 2021
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Manager

Epic Grand Central meets our needs and delivers on what Epic promised. The product supports...

Jun 2021
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