Resolute/Prelude/Cadence Ambulatory Commentary

Filtered view: (Over 75 Physicians)

Epic would be my first consideration if we were in the market for a new core EHR vendor. They're...

The gap with Epic is that the training is designed around a sandbox foundational build. They don't...

Epic is just Johnny on the spot when we need something. They have a very clear road map. We know...

Epic's system is wonderful, but there are some use cases where it may not be everyone's best fit. We...

In the space I've worked in, a lot of the focus has been on Epic's Healthy Planet module. It's...

Resolute Professional Billing is expensive. Healthcare economics aren’t great. Every dollar we spend...

There are things we'd like Resolute Professional Billing to do that it doesn't yet. Epic can't...

One of the things I really love about Epic is that they host annual meetings on their campus. They...

Epic’s support is outstanding. If we run into a problem, we can pick up the phone and get someone to...

Epic has a beautiful campus where our team goes for training. They also have an extensive A-to-Z...

Epic does have a high barrier to entry, so not many organizations can support a full Epic...

I appreciate Epic’s innovation. They try to stay ahead of the curve to support changes in...

It's more difficult to achieve certain outcomes with the system because it does line-item-based...

Epic is part of our long-term plans. We work very closely with Epic, and all development seems to be...

I do like Epic's guarantor interface where we can see everything from a single billing office...

Epic has their own tracking system for creating a ticket for Epic problems, and we have a TS that...

Epic has reporting tools where we are able to run reports easily for how many patients we saw today...

When we have issues with billing, we have multiple ways to fix them in the solution. Things won't...

With Resolute Professional Billing, Epic is developing a lot of AI around their AI agents called Art...

If I were in the market for a new core PM solution, Epic would be my first consideration. For our...

We're doing pretty well with Resolute Professional Billing. We put it in for both the inpatient side...

The system costs more than it should. I'd like to see Epic figure out how they can reduce the price.

Some of the clinic things with Epic take a long time. There are a few things that they really need...

We’d still stick with Epic if we were in the market for a new system. Epic seems to be the Cadillac...

I feel like we're kind of bougie, and that's why we love Epic so much. Epic fixes the things we want...

Epic is the best solution out there. I know it's expensive, but I feel confident in it.

Epic is building more AI automation around coding clinical documentation to lessen the burden on the...

Our relationship with Epic continues to get stronger year over year. They are truly a good partner....

Things have been really excellent with Prelude. I think most of our initiatives now center around...

There is a lot of overlap now between the MyChart and Prelude teams, and with referrals as well, but...

I don't know that I'm ever going to win the battle of more seamless navigation. I'm sort of a...

I'm always pleasantly surprised by what Epic is doing. However, I would like them to fix the faxing....

Epic has a lot of things that are constantly updated, so we can never set the system and forget it....

Prelude is pretty straightforward. Everything's really organized. The system isn't too complicated....

We have dedicated people from Epic who are always available to help us find solutions. They get back...

Epic is a little slow at rolling things out, and I would like better reporting capabilities on the...

Although Prelude has multiple flaws on the front end, its functionality for providers and nursing...

If we were in the market for a practice management system, I would quit because I would never do...

In the past, we’ve had separate billing revenue cycle software versus our actual EHR, and that just...

Epic is by far our favorite vendor. They provide fantastic support. They're great people who are...

The communication from Epic's support people is not good, and the ticket responses are now months...

I would like to see better communication from Epic before upgrades and feature releases. Anytime...

The technology of Resolute Professional Billing is very strong. Epic is always looking to make it...

We are kind of a unique organization, but I represent a provider concept and workflow. So payment is...

I am the biggest fan of Epic. I love Resolute Professional Billing. The product remains outstanding....

Epic could improve when it comes to the issue of fair and transparent billing practices. One of the...

We get a lot of support from Epic, and there is no sense that something will require an additional...

Resolute Professional Billing works well for insurance billing, but for self-pay and prepaid...

There can always be improvements, but we're starting to feel now that the software is working for us...

Most people don't understand the revenue cycle, so having a revenue cycle solution that's built into...

There are some different hats we can put on here regarding Resolute Professional Billing’s...

Resolute Professional Billing is just easy to use. It's very helpful. We would just never implement...

Epic holds us accountable. Epic has the Gold Stars program for users who are fully utilizing the...

The system was new to us, so I do not want to ding Epic on their training because we did get there,...

Professional billing should work the same way as hospital billing, but the focus is placed on...

Epic is the only vendor out there that can meet the needs of what we are doing today. They have such...

Areas where I could see development or continued growth would be contract management and...

Epic is doing very well in terms of helping us utilize their system appropriately to help our...

Epic doesn’t really teach how Resolute Professional Billing relates to other stuff. It is very siloed....

With Resolute Professional Billing, we need to remediate the build that has decayed over time, and I...

I like that Resolute Professional Billing is integrated. We can pull data and follow trends....

I have had the same TS person since we went live with Prelude, and that is highly unusual. That...

One thing that makes Epic the best is the fact that their system is so integrated with all the...

Epic is always coming out with new products and new enhancements. My TS person will bring new...

Epic is not for the faint of heart. Customers should be sure to have a big enough team to handle all...

From a CDI and autonomous coding perspective, Epic is a little behind the other vendors that are out...

I think Resolute Professional Billing is able to do way more than we even know because we are still...

Epic charges for everything, and that makes things super confusing. They have just launched a tool...

Epic is very responsive whenever we go to them with an issue. They are frequently finding things in...

Relative to others we have used, Resolute Professional Billing has a lot of functionality. Overall,...

Epic is very engaged. They partner well, are responsive, and follow up, but we don't always get the...

We have had a lot of operational change management. The Epic technology has kind of forced us, and...

While I'm not a big fan of Epic, they ultimately have a monopoly. They have probably the most...

With Resolute Professional Billing, all of the appropriate tools are there. I would like to see more...

By using multiple solutions from Epic, we definitely get deeply integrated workflows that come...

Navigating the disconnect in the development of Epic products is extremely difficult. We haven't...

We were the first organization of a certain type to jump onto Epic's software, so we were a guinea...

Epic provides training, but it is often not tailored to our exact build. It is more umbrella...

Epic is pretty good with integrations with third-party applications. There are some bumps in the...

On the whole, I have been very happy with Resolute Professional Billing. It is a great solution for...

Epic has a very good, robust web platform for customer support. We can pull information and training...

Resolute Professional Billing has improved our financial situation. It does not reduce the cost, but...

A lot of things on Epic’s road map tend to get extended for many years above what Epic previously...

It is very hard to get in direct contact with any leaders or people in a higher position at Epic. We...

The benefits our organization has realized by using multiple solutions from Epic are provider...

Epic is always willing to jump into meetings and resolve Sherlock logs. The vendor is extremely...

Resolute Professional Billing is very complex. It has a long learning curve, and there is a lot on...

I like that the solution is focused on professional billing. I think it is a good product. The...

The vendor isn't extremely proactive. They need to look ahead at how their business is changing. For...

If Epic has something, we will use it. We don't use everything that Epic offers, but we will pick...

It depends on the time of day, but during business hours, Epic's support people will usually get...

Epic has very robust AI offerings. There are a lot of things that could be done in the system, and...

Epic's systems are expensive. They are not cheap, but we get what we pay for. Epic's systems are...

Epic's updates are very scripted and well managed. All of Epic's processes are documented.

Epic's system is worth the money because it actually costs less in the long run.

One tangible benefit that we have seen from using multiple solutions from Epic is that everything is...

Epic's support is by far the best support that we have ever received from any vendor. Epic's support...

Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...

Epic doesn’t meet all our needs. There is little room for improvement. But they have a diversity of...

When we implemented Resolute Professional Billing, things were a little uneasy, and we needed more...

Epic has programs like Honor Roll, Gold Stars, and Keeping Current that provide financial incentives...

Even with our customizations, we have been able to take Epic's updates in a safe way. We still have...

Some of our technical support representatives from Resolute Professional Billing are good, but the...

One benefit we have realized is good interoperability. We have one centralized system that we can do...

The functionality of Resolute Professional Billing doesn't support all of our needs. We do submit...

Epic is very collaborative. They have a sense of urgency depending upon the issue at hand. And they...

Prelude is a pretty stable system, and Epic is not trying to change too much. Having multiple...

Epic is getting better at avoiding charging for things. They are starting to lump a lot of things...

The main benefit of Resolute Professional Billing is the end-to-end revenue cycle. The process...

Epic is really trying hard to expand and make things easier in the revenue cycle. Sometimes the...

I get stuff almost every day from Epic, and they have pulled in their legal team when we have had...

Ambulatory-only clinics in hospitals only have a single billing office. We have Resolute...

If I were starting over, I wouldn't consider any vendors other than Epic. I have worked with other...

We have no problems getting things fixed by Epic when we need to. The original salesperson that I...

With Resolute Professional Billing, we have seen some improvements in revenue, but we haven't really...

Epic has plenty of resources available that we can use to learn as much as we want. I don't recall...

Epic has been better at avoiding charging for every little thing. They have always been pretty good,...

Every time Epic puts out a new version, they always have their training documents. They also always...

Epic does a great job of promoting the product. However, there have been a couple of times when...

In the Resolute Professional Billing space, Epic is getting to the point where they can meet all of...

The bottom line is that Epic is excellent. They are always improving and looking to find more...

I like that we can do everything in Resolute Professional Billing. The system operates well with our...

Epic will often give us a heads-up when there are issues, but we also have plenty of times where we...

The advantage of having multiple solutions from Epic is that everything is in one place. That makes...

Resolute Professional Billing has a lot of automation tools. I would say that the automation that...

I like the ease of use of Prelude. We were previously using two systems, and we had to watch to make...

Because we are using multiple solutions from Epic, we have one system where we can do all the things...

I want Epic to do so much more. For example, I want them to do a lot of things to integrate clinical...

Epic has good resources for their implementations. Epic has done a lot with integration....

Epic is always rolling out new functionality. They are trying to keep up with what is going on in...

We have regular calls with Epic. They are always available. Epic could reach out more to ask what...

Epic does a really good job at training. They provide us with tip sheets and PowerPoint...

The benefit of having multiple solutions in Epic is that we can see everything that is going on with...

We have technical support people from Epic assigned to us, and we talk to them often. We also have...

The one thing that we are struggling with is FQHC stuff. That is the one area that sticks out where...

There is stuff I want in Resolute Professional Billing that I don't have. With Epic, I'm always...

Sometimes there are too many screens and buttons in Resolute Professional Billing. Epic doesn't need...

Epic has their own underpayment system, but we don't take full advantage of some of the...

I like the interconnectedness of Resolute Professional Billing. I like some of their reporting...

Epic has a fairly expensive EHR. We use third-party solutions if Epic's offering isn't as strong as...

I don't know that I'm ever extremely satisfied with anything, but Epic did a fairly good job with...

We aren't moving away from Epic. The system provides a single database for financial and clinical...

All of our practice-based registration staff members use Prelude. The fact that we can have a...

I think Epic does a pretty good job of being proactive. We do get notices from Epic. Epic’s...

I don't really work with Epic over the phone. We just set up meetings and have strategy calls. We go...

The benefit our organization has realized by using multiple solutions from our core EHR vendor is...

We do our own training. It is adequate, but Epic could do more. I think the training needs to be...

There are some screen changes that we have asked Epic for that would make Prelude easier to use. I...