Resolute/Prelude/Cadence Ambulatory
Filtered view: (Over 75 Physicians)
Subject Expert
Jake Ray
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Prelude is an excellent product, but because of the way that it handles value-based care and...
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Relationship
Our Epic account executive is very good, but there is a bit of a hierarchy, so getting to the right...
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Product
Resolute Professional Billing is more standard and straightforward than Resolute Hospital Billing.
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Relationship, Product
Resolute Professional Billing can be as strong as we allow it to be; a lot of the responsibility to...
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Product
Resolute Professional Billing gives us robust data that we can analyze when we have issues or need assistance....
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Value
It takes five times longer to post a payment in Dorothy than in the legacy system, and everything...
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Relationship
The vendor needs to spend time developing a better understanding of what clients are doing and why....
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Product
We like the ability for us to customize the view for our check-in staff and also set somewhat...
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Relationship
Across the board, some of the best pieces of Resolute Professional Billing are the product's...
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Product
The issues we have are with the funny things insurance companies do, not with the Prelude system...
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Product, Value
Resolute Professional Billing works very well with other applications. The product requires us to...
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Product
UB billing is more of a concept on the hospital side, but it would be nice if there were more...
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Relationship
We have received really solid support for Resolute Professional Billing. Epic provides some really...
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Operations
Epic has transitioned a lot of their training to online resources, and they provide a lot of good,...
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Loyalty, Relationship
Epic will tell us what is coming. They do a good job of staying on top of existing things. A lot of...
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Relationship
Epic’s support team is pretty good; they escalate our issues when we need them to.
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Product, Value
The product allows us to function with fewer applications, and that is a big win from a registration...
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Product
The reports that come standard in Epic's system are not very user friendly or intuitive. We have to...
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Culture, Operations
The workflows that people have to follow are difficult. The system should guide us much better. A...
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Value
We can see that Resolute Professional Billing was an add-on since Epic mostly works with acute...
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Relationship, Product
We can tell by the upgrade we received that Epic took the No Surprises Act very seriously and has...
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Product
On the hospital side of Epic's billing, we are able to do a lot of account driving between work...
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Operations
The training from Epic has improved, but we have our own training team that does a good job.
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Relationship
Epic keeps their promises to a great degree. The vendor is proactive with regulatory changes, and...
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Operations, Product
I would like the workflows on the professional side to function more like the workflows on the...
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Product
Professional billing is a bear in Epic's system. The vast amount of volume and how it is handled can...
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Operations
Training is mainly handled internally, but from an analyst perspective, Epic’s technical support...
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Relationship
Epic is a very good partner. We are pretty self-sufficient, but if we had to get ahold of someone at...
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Loyalty, Product
I would recommend Epic's solution compared to the solutions from other vendors that it is competing...
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Value
Epic is setting a remarkably high bar for their requirements, and we are getting a little frustrated...
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Operations
Epic’s training is pretty good. Epic is just not really good about putting in all the details. I am...
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Product
If we have a rule in Prelude, there is a usage button that we can click to see wherever the system...
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Loyalty
I know a provider from a different organization who hates the EMR they use. I have used that EMR...
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Loyalty, Product
I would like to change the real-time eligibility within the product. That functionality was never...
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Product
I would definitely recommend Epic to anybody. They have a very good platform, and it does have its...
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Operations
Epic's ability to keep to the timelines was very impressive. With the depth and breadth of our...
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Operations
Epic’s online training was good. It could have been better. There were challenges with access and...
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Loyalty, Product, Value
The product is not reducing my pain points. As I continue down this road, if that doesn’t improve,...
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Culture, Value
We have the Epic enterprise license, but more recently as Epic has rolled out additional products...
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Relationship
We have always been able to escalate and get responses from Epic. We are extremely satisfied with them....
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Value
Epic is an expensive vendor with expensive products, but we do find value in the products.
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Product
Epic chose to postpone an upgrade when they recognized problems with other systems. So we are still...
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Relationship
We have a representative that is assigned to us from Epic. That person is great, and they answer....
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Product
Epic could beef up the product a bit more.
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Relationship
Epic has kept all of their promises for the level of work that they have done. The vendor has guided...
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Product
I wish that Epic would create an attachment process in our workflow where I could attach...
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Product
Ever since we transitioned to the product, we have seen that the product is much more user friendly,...
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Relationship
Our in-house analyst from Epic has direct TS people, and the analyst has an excellent relationship...
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Product
Just about everybody uses Epic's products now. We have a direct interface with our claims product....
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Loyalty
We think we are going to be happier in the future than we are today. Epic is our forever choice.
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Product
Resolute Professional Billing is the easiest system I have used, and because of my experience level,...
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Operations
We are still in the growing-pain stage with the implementation. Epic is responsive when we ask for...
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Operations, Product
The vendor recently overhauled how everything in Prelude looks and works. That took us a while to...
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Culture, Value
Epic offers a bundled price, so they avoid charging us for everything. The product is well worth the...
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Product
There is a lot of customization that we can do in Prelude. The system is easy to use once the users...
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Operations, Product
My only complaint about Epic's system is that there are a lot of updates. Having many updates is...
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Relationship
Epic is very good about listening to us, and they take what we say and implement the things that we...
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Relationship
The support from Epic is usually excellent. If we don’t know how to do something, the support team...
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Relationship, Product
Compared to other vendors, Epic is much better at including things standardly in their products. I...
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Product
The Epic system's functionality is the key piece because it is user friendly. We can get at the same...
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Product
What I find is a weak component of the system is that I don’t always know what is driving the...
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Product
Prelude is an excellent product and is providing all of the tools that we need in our health system....
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Value
Epic has worked really hard not to nickel-and-dime us for years. They have done a really good job.
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Relationship
Epic's support team is excellent. There is somewhat of a learning curve as Epic transitions, but I...
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Product
We have had more challenges with the billing system than with any other product from Epic. The...
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Product
We have been really happy with the product's interoperability.
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Product
The system has a lot more complexity in terms of processing claims and charges. Ultimately, the...
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Product
The physician side of Epic’s billing systems doesn’t seem to be as intuitive as the hospital side....
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Relationship
Some of our executives have met with Epic’s leadership regarding the payer platform and other...
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Relationship
Our teams have direct links to support people at Epic.
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Loyalty, Product
We have another system apart from Epic's product because Epic's product cannot do some of the things...
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Product
The product works well for us, but it has a lot of work queues, and those can get cumbersome. We...
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Relationship
We get plenty of attention from the vendor, and they listen to us when we have issues. The vendor is...
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Operations, Product
The product is easy to use, and the structural setup is intuitive.
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Product
There are times when something goes haywire after an upgrade, and it is a bit more difficult than I...
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Loyalty, Value
It is unlikely that we would leave Prelude. The other vendor's product would have to be as good as...
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Product, Value
My only standing complaint with Epic is that because the system is very powerful by nature, it is...
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Relationship, Operations
When it comes to upgrades, Epic does a great job because they really follow a philosophy of shared...
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Relationship
Epic is very proactive, and their executives are very involved.
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Relationship
We do have conversations with Epic about development around nuances that we experience with the...
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Product
Resolute Professional Billing is a cumbersome and challenging application to work with. It is not as...
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Operations, Product
The Nova Notes that Epic provides about upgrades can sometimes use a little more information about...
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Relationship
Epic is very careful to not overpromise. They are well steeped in corporate value.
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Product
The functionality of Prelude is very good, but there is always room for improvement. I would like to...
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Product
All of Epic’s products have fantastic interoperability. Every six months, we have an upgrade to the...
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Culture, Value
Epic's pricing models are fair. The vendor has things that cost more and things they give to clients...
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Relationship, Product
Epic integrates very well internally; that is a big corporate initiative. Integrating externally...
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Product
Epic modules are best used in conjunction with other Epic modules. I would strongly discourage...
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Relationship, Operations
Epic is definitely our best vendor in terms of ongoing support and training. The upgrades are easy,...
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Product
How Epic promotes things is how we will get things. Epic's system is pretty easy to navigate.
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Relationship
Epic is very responsive. The technical support team is very integrated with us. We meet with them...
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Relationship, Product
Epic definitely is proactive, and they are good at that too. They have things in the system doing...
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Product, Value
There are a lot of different work queues that get cumbersome within the product. There seems to be a...
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Relationship, Product
We don't want to be mediocre, and it seems like Epic understands where we want to be. We implemented...
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