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Resolute/Prelude/Cadence Ambulatory Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
It takes a minute to learn Resolute Professional Billing, but once I learned it and understood it,...
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Manager
Functionality and Upgrades
Resolute Professional Billing has great automation functionality and great electronic functionality....
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Manager
Functionality and Upgrades
I am not a fan of the In Basket in Resolute Professional Billing. If I need to send a note to a...
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VP/Other Executive
Functionality and Upgrades
Depending on the health plan, patients have different co-pays. Some health plans don't pay for...
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VP/Other Executive
Service and Support
We have a list of improvements that we would like to see in the product. We meet with Epic on a...
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VP/Other Executive
Other Observations & Comments
Where I get frustrated with Epic is they really stick to their foundation system. I understand why,...
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Analyst/Coordinator
Functionality and Upgrades
We have quarterly updates with Epic, and they have been very effective at telling us what is new and...
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Analyst/Coordinator
Service and Support
The support from Epic is great. We have weekly meetings with them. They are proactive, and they...
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Manager
Implementation and Training
I didn’t think that the training was thorough. Epic provided high-level training, and it was not...
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Manager
Service and Support
Right now, Epic is reactive with their service for trying to fix the issues we are finding on the...
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Manager
Service and Support
Driving outcomes is one thing Epic does really well. They are very data driven. They work very hard...
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Manager
Functionality and Upgrades
With Prelude, we have a lot of work to do to get it working as it was promoted. We are having...
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CIO
Relationship
I am pretty pleased with Epic. I have had to play hardball a couple of times, but I have been...
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CIO
Service and Support
Epic is overly concerned with making themselves look good. They are overly cautious about...
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VP/Other Executive
Functionality and Upgrades
Occasionally, we have had to purchase technologies from outside vendors to fill unexpected gaps...
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VP/Other Executive
Functionality and Upgrades
The solution is something that can be fine-tuned. My boss answers to a couple of folks who want to...
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VP/Other Executive
Relationship
For the most part, the vendor keeps their promises, but there are some things that fall through the...
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VP/Other Executive
Functionality and Upgrades
Searching for an account in Resolute Professional Billing takes a lot of clicks and digging. I think...
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VP/Other Executive
Functionality and Upgrades
We use Resolute Professional Billing differently than most organizations do. It would be helpful if...
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Director
Functionality and Upgrades
Hospital and professional billing are so different, but I don't think one is better than another or...
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Director
Technology
This system works just fine for our organization. Our operational leaders are happy with the...
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Manager
Other Observations & Comments
Something I would like to see in Resolute Professional Billing is quicker eligibility checking.
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Director
Functionality and Upgrades
I thought that navigating the system would be easier. Epic said they had something called Single...
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Director
Functionality and Upgrades
Our employees are adjusted to Resolute Professional Billing. I don't know whether they are well...
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Director
ROI / Cost (care and feeding)
Epic doesn't charge us for every little thing. Epic's pricing is at least comparable to the way that...
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Director
Future Outlook
Resolute Professional Billing is part of our long-term plans. Epic has things in development for...
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Director
Implementation and Training
Epic’s training is generally good but not site specific. We have to do more training internally just...
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Director
ROI / Cost (care and feeding)
Epic's platform is so expensive, but there isn’t a second option that is anywhere close to Epic's...
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CIO
Relationship
I don’t require a quarterly meeting to touch base with the leaders at Epic or anything like that,...
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Analyst/Coordinator
Functionality and Upgrades
The product has great flow for patient intake. It simplifies the registration process. The...
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Analyst/Coordinator
Interfacing and Integration
I would like there to be more integration with Prelude and our clinical applications. We are working...
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Manager
Functionality and Upgrades
Epic had different reports that administrators could view, which would validate whether they ran a...
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Manager
Relationship
We work with Epic on a regular basis. I am very much a fan of them, and I think very positively of...
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CMIO
Implementation and Training
The implementation for Resolute Professional Billing went okay. We could have used better training...
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CMIO
Interfacing and Integration
Resolute Professional Billing connects very well with all of our other Epic systems.
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Manager
Functionality and Upgrades
Resolute Professional Billing is a little less user friendly than the hospital billing system, but...
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Manager
Service and Support
Our technical support individual that is on Resolute Professional Billing is very good and...
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Physician
Functionality and Upgrades
Resolute Professional Billing is a good billing system. I wish that it were more specific to our...
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Physician
Service and Support
The support for Resolute Professional Billing is very good. Epic is available to answer the...
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Manager
Functionality and Upgrades
The billing solution is very complex. It is taking our team a lot of time to become efficient with...
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Manager
Service and Support
The support for Resolute Professional Billing isn't as good as the support for the clinical side....
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Director
Implementation and Training
I rate Epic high for training. They have so many training resources. I just wish that we had the...
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Director
ROI / Cost (care and feeding)
The vendor executives are pretty involved. Epic is really expensive, but we have gotten our money’s...
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VP/Other Executive
Functionality and Upgrades
We have a ton of things going on right now, but so much of the work that we are doing is with Epic....
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VP/Other Executive
Functionality and Upgrades
The good thing about Epic is that everybody is on it. We can't go very far without finding another...
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Director
Service and Support
Epic has been unbelievable during the COVID-19 pandemic. If I could give them a 10 on a scale of...
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Director
Relationship
I rate the executive involvement low because the people we generally interact with are not the...
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Director
Interfacing and Integration
Integrating with anything outside of Epic’s platform isn’t good, but the integration among Epic...
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VP/Other Executive
Functionality and Upgrades
I feel like Prelude wants to be every application for its end users and cover the gamut of what an...
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VP/Other Executive
Interfacing and Integration
I think Epic’s system is a clean, intuitive pathway, but the access suite of products tend to not...
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VP/Other Executive
Service and Support
Epic is doing well. They have been very supportive during the COVID-19 crisis. They have created...
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VP/Other Executive
ROI / Cost (care and feeding)
Epic’s product is expensive, but I think I have gotten my money’s worth. I definitely would...
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Manager
Functionality and Upgrades
I just don’t know that Epic has invested time in understanding the chargemaster role. That area...
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CIO
Implementation and Training
The vendor's training model is very different in the sense that there is a library of classes that...
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CIO
Relationship
The product is very usable and has a graphical interface that is very modern. The vendor support is...
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Director
Functionality and Upgrades
The implementation with Epic went pretty well, but there are always operational workflows that can’t...
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Director
Functionality and Upgrades
The Revenue Guardian component could be improved. A lot of our revenue integrity reports don’t...
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Director
Other Observations & Comments
In terms of the COVID-19 crisis, I haven’t seen any bumps in the road with continuing operations and...
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Director
Other Observations & Comments
Epic has put out a huge amount of data as a way to support us through the pandemic, but I think that...
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Director
Implementation and Training
Epic is on top of their training. They have everything available on their user web page.
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Director
Functionality and Upgrades
Epic invests a huge amount of operational time to make sure that the efficiency and interoperability...
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Director
ROI / Cost (care and feeding)
Epic is top quality; we pay for what we get. Epic is on top of things. Something that Epic has...
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Director
Relationship
Epic assigns very specific people that we go to; they have a technical services member that we work...
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Director
ROI / Cost (care and feeding)
Epic stopped nickel-and-diming us a long time ago.
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Director
Functionality and Upgrades
The system's ease of use comes down to more internal and operational things, but with Epic’s latest...
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Director
Service and Support
Epic’s support is excellent and top notch. I can email any of my technical support people right now...
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Director
Relationship
Epic is horribly proactive. Sometimes we don't have the time to meet with them to actually go over...
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Director
Other Observations & Comments
Something that I want to see is for Epic to look at their pricing structure. Initially, the biggest...
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Manager
ROI / Cost (care and feeding)
We came from a very manual system that was heavily laden with paper. The Epic system has automated a...
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Manager
Functionality and Upgrades
I have remittance issues, and there are some minor efficiencies that could be improved. Epic could...
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Manager
Implementation and Training
Epic could have been more hands on during the implementation stage.
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Manager
Implementation and Training
What I learned in school in Epic land didn't make any sense until I was in production and applying...
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Manager
Technology
Epic is really on top of delivering new technology, almost too much.
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Manager
Lessons Learned
I would tell others to be prepared to do a lot of hands-on training. I am not dogging Epic for that....
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Director
Lessons Learned
Epic consolidated everything for us. We have been on Epic for a few years now. Things were rough at...
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Director
Service and Support
Epic has done an excellent job supporting us during the COVID-19 crisis. Epic is very organized....
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Director
Functionality and Upgrades
Resolute Professional Billing seems to be the poor little child left outside, and that is...
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Director
Functionality and Upgrades
We have had some bad moments recently with system upgrades, and I am trying not to let those bad...
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Director
Other Observations & Comments
We have had the system for many years, and we have customized the heck out of it. We are currently...
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Director
Implementation and Training
Our implementation has been an incredible challenge from the hospital revenue cycle side. We are...
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Manager
Service and Support
From my experience, Epic has kept their promises with everything that I have been involved in. I...
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Manager
Service and Support
Epic has lots of options out there and is always offering training. Epic does a good job of driving...
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Manager
Service and Support
I have not personally worked with Epic for COVID-19, but I do know that there is a lot of...
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Manager
Functionality and Upgrades
The product is good. I have worked with it for quite a while now. I have had good success, and I...
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Director
Relationship
Epic’s system is leaps and bounds beyond other platforms that I have worked on and used previously....
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Director
Functionality and Upgrades
Epic is still working on some functionality and workflow opportunities. They have been very open...
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Director
ROI / Cost (care and feeding)
Epic avoids nickel-and-diming. We get quite a bit of things that they don’t charge us for, but they...
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Director
Functionality and Upgrades
Compared to others in the market, Epic’s upgrades are very good. The impact that being on a single...
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Director
Implementation and Training
Epic has discontinued a handful of things in their training curriculum, and those were options that...
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Director
Interfacing and Integration
Epic can do a better job in terms of the interaction between their different applications and the...
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Manager
Functionality and Upgrades
Companies actually purchase bolt-on systems to help them with reporting, and that is just not the...
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Manager
ROI / Cost (care and feeding)
Everybody has to use Epic’s financial systems module, but Epic has made it an additional license and...
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Manager
Other Observations & Comments
On the billing side, we can’t produce an aged balance on the spot for denials management and med...
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Manager
Functionality and Upgrades
The system’s functionality is all good and pretty easy to use. The system is very robust.
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Manager
Service and Support
With Epic, we put in the request for changes that need to be made, and then the changes have to be...
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Manager
Service and Support
With Epic’s ticketing process, there are some things that can take a long time to work through. We...
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Director
Functionality and Upgrades
Resolute Professional Billing has a completely different look and feel than the hospital billing...
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Director
Functionality and Upgrades
Our internal Epic team is part of our problem. Epic is not proactive in looking for optimizations...
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Director
Functionality and Upgrades
It seems like our clinical billing office is fine with Resolute Professional Billing. Epic has...
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Director
Functionality and Upgrades
We are crushing our A/R days on the professional billing side. We report each month the standard for...
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CIO
Functionality and Upgrades
The product is solid. I like that we have so much automated functionality that has off-loaded the...
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CIO
Interfacing and Integration
One area that Epic has spent a lot of time with is interoperability. They have enabled...
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Analyst/Coordinator
Service and Support
I am pretty amazed at how much support we have gotten from Epic related to the COVID-19 crisis. Epic...
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Analyst/Coordinator
Service and Support
I think Epic's system is very customizable, so that is great. Epic does want to push us more to...
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Analyst/Coordinator
Functionality and Upgrades
It would be helpful if Resolute Professional Billing and Resolute Hospital Billing were a little...
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Analyst/Coordinator
Other Observations & Comments
Epic has training webinars almost every week. In terms of the product working as promoted, Epic just...
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Director
Functionality and Upgrades
The product has lived up to my previous expectations. I worked with some clients previously that had...
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Director
Functionality and Upgrades
The vendor does a great job of selling. The product is good. Nothing is going to be perfect. We...
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Director
Other Observations & Comments
I don’t think my score for the vendor will go down in a year, but I don’t even want to venture to...
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CFO
Functionality and Upgrades
Epic has been okay. The problem with Epic is that it is somewhat rigid at times in making changes....
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CFO
ROI / Cost (care and feeding)
Resolute Professional Billing was definitely worth the price we paid back when we installed the product....
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VP/Other Executive
Other Observations & Comments
Epic says that Resolute Professional Billing is an integrated product, but it really isn’t. Single...
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VP/Other Executive
Functionality and Upgrades
When Epic moved to a quarterly update cycle, our operations were disrupted because we now have...
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VP/Other Executive
Other Observations & Comments
Knowing what is in the market right now, I would say that I would pick Epic’s product again even...
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VP/Other Executive
ROI / Cost (care and feeding)
Epic doesn’t really make promises. They just tell us things. Because of that, I would say that they...
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VP/Other Executive
Implementation and Training
Epic does a pretty good job of providing trainings that we can send people to.
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VP/Other Executive
Service and Support
The ease of use depends on who we get as a support person. The ease of use is high, and the system...
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VP/Other Executive
Relationship
The executive involvement from Epic is really bad. The vendor has actually come into my organization...
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CIO
Interfacing and Integration
Epic has the best billing system from an integrated EHR perspective. We have not had to connect...
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VP/Other Executive
Functionality and Upgrades
I love Epic. Relative to all of the other vendors with billing systems that are out there, Epic is...
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VP/Other Executive
Functionality and Upgrades
Our last upgrade with Epic had no issues at all. Epic is switching a lot of things around, but the...
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VP/Other Executive
Functionality and Upgrades
I rate Epic highly for delivering new technology, but we always want more. Epic is pretty good at...
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Director
Other Observations & Comments
We do a lot of our own training with Epic. Epic uses a train-the-trainer method.
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Director
Service and Support
Epic doesn’t anticipate what we really need in terms of integration. I have to tell them and work...
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Director
Other Observations & Comments
Having online help within Epic’s product would be nice. If I try to do scheduling in the system but...
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Director
ROI / Cost (care and feeding)
Epic keeps almost all of their promises. We have to pay for all of Epic’s services that we add, but...
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Director
Functionality and Upgrades
The vendor makes changes to the product over time, and we stay up on our upgrades. We get the...
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Director
Service and Support
Epic’s support is good and responsive. The vendor makes changes when needed. The changes sometimes...
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Director
ROI / Cost (care and feeding)
We don’t talk to Epic’s executives very often, and the system is really expensive.
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Manager
Interfacing and Integration
Like I have said with all of my Epic products, Resolute Professional Billing is excellent because of...
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Manager
Interfacing and Integration
It would be nice if the billing modules were better integrated. They are very segregated and...
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CIO
Implementation and Training
I am extremely likely to recommend Epic to my peers. There are things that Epic forced us to do that...
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CIO
Implementation and Training
Epic offers continuous training. We are required to have training from Epic.
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CIO
Functionality and Upgrades
Epic’s product quality is very good. Epic is transitioning and upgrading, but Prelude's quality...
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VP/Other Executive
Service and Support
I am satisfied with the ongoing phone and web support from Epic. We meet with the vendor a lot. Epic...
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VP/Other Executive
Interfacing and Integration
I like that Epic is making more automation and processing because those things help us bring our A/R...
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VP/Other Executive
Functionality and Upgrades
With Epic’s system, we log in to one screen, but all of the systems are integrated. The way the...
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VP/Other Executive
Service and Support
The ongoing support is not our favorite part about Epic. The issue isn’t that the vendor doesn’t try...
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VP/Other Executive
Service and Support
If I have a system issue, Epic is way ahead of it. That is actually one of the vendor’s strengths.
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VP/Other Executive
Other Observations & Comments
We don’t have a lot of vendor executive involvement, and I don’t necessarily want more. But it isn’t...
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VP/Other Executive
Service and Support
Epic has heard from all of their customers for years, and now they are making Resolute Professional...
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VP/Other Executive
Future Outlook
Epic has improved the reporting on underpayments and overpayments in Resolute Professional Billing....
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VP/Other Executive
Service and Support
Epic’s technical support is extraordinary. We have been very fortunate, and a lot of customers...
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Manager
Functionality and Upgrades
The solution is fairly user friendly. It wasn’t too challenging to figure out with our go-live. The...
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Manager
Relationship
We are still exploring or trying to figure out what our needs are and how the system can meet them....
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Manager
Relationship
We would like to see continued or periodic feedback regarding system things that we could be doing...
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Analyst/Coordinator
Future Outlook
Most of our people are happy with the solution. I would probably buy it again.
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Analyst/Coordinator
Relationship
The vendor has not kept all of their promises. There have been times where we have been waiting for...
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Analyst/Coordinator
Functionality and Upgrades
For end users to truly understand all the intricacies of Epic's system, they have to take a lot of...
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Analyst/Coordinator
Functionality and Upgrades
One of the main issues that we have seen with the system is the edits. The edit values work...
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Analyst/Coordinator
Service and Support
Epic does a good job of updating the solution. They deliver new and improved functions. Epic's...
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Analyst/Coordinator
Functionality and Upgrades
The functions of reporting and passing information back and forth seem to be too limited. The...
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VP/Other Executive
Future Outlook
There are things I would like to do with the system through automation and AI. I am still using...
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VP/Other Executive
Relationship
When I need executive involvement, I can get in contact with the executives. But since Epic is so...
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VP/Other Executive
Functionality and Upgrades
We work on outcomes all the time, and the system does not get in the way. The system allows me to...
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VP/Other Executive
ROI / Cost (care and feeding)
I am not sure whether we ever receive our money’s worth with Epic; they are expensive. If I were...
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VP/Other Executive
Functionality and Upgrades
I would rate the ease of use highly. The system is easy to set up and is self-guided.
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VP/Other Executive
Interfacing and Integration
I rate Epic very high in terms of supporting our integration goals. Epic seems open to figuring out...
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VP/Other Executive
Relationship
I have a longstanding relationship with Epic, and they always keep their promises. I don't always...
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VP/Other Executive
ROI / Cost (care and feeding)
I do not think that Epic nickel-and-dimes me. Epic lets me know when something is going to cost...
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VP/Other Executive
Functionality and Upgrades
Epic does a pretty good job of not letting our version of the software look too different than our...
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VP/Other Executive
Service and Support
I am very pleased with Epic, and they do great maintenance. From their continuity on new releases...
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VP/Other Executive
Service and Support
I grade Epic very high in that they give me what I need. But I am not a new person at the table who...
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VP/Other Executive
Other Observations & Comments
Sometimes I think I misunderstand what Epic tells me, but I don't think there is any bait and switch...
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VP/Other Executive
Lessons Learned
Nothing is perfect, and it is hard to get a perfect score from me. But as I watch what is out there...
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VP/Other Executive
Relationship
I have seen a decline in Epic's proactivity, and maybe that is because I have been on their wall for...
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