Resolute/Prelude/Cadence Ambulatory Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product, Value
By using multiple solutions from Epic, we definitely get deeply integrated workflows that come...
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Product
Navigating the disconnect in the development of Epic products is extremely difficult. We haven't...
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Product
We were the first organization of a certain type to jump onto Epic's software, so we were a guinea...
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Operations
Epic provides training, but it is often not tailored to our exact build. It is more umbrella...
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Product
Epic is pretty good with integrations with third-party applications. There are some bumps in the...
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Loyalty, Product, Value
On the whole, I have been very happy with Resolute Professional Billing. It is a great solution for...
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Relationship
Epic has a very good, robust web platform for customer support. We can pull information and training...
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Product, Value
Resolute Professional Billing has improved our financial situation. It does not reduce the cost, but...
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Value
A lot of things on Epic’s road map tend to get extended for many years above what Epic previously...
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Relationship
It is very hard to get in direct contact with any leaders or people in a higher position at Epic. We...
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Product, Value
The benefits our organization has realized by using multiple solutions from Epic are provider...
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Relationship
Epic is always willing to jump into meetings and resolve Sherlock logs. The vendor is extremely...
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Product
Resolute Professional Billing is very complex. It has a long learning curve, and there is a lot on...
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Value
I like that the solution is focused on professional billing. I think it is a good product. The...
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Relationship
The vendor isn't extremely proactive. They need to look ahead at how their business is changing. For...
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Loyalty
If Epic has something, we will use it. We don't use everything that Epic offers, but we will pick...
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Relationship
It depends on the time of day, but during business hours, Epic's support people will usually get...
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Loyalty, Product
Epic has very robust AI offerings. There are a lot of things that could be done in the system, and...
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Value
Epic's systems are expensive. They are not cheap, but we get what we pay for. Epic's systems are...
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Relationship, Operations, Product
Epic's updates are very scripted and well managed. All of Epic's processes are documented.
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Value
Epic's system is worth the money because it actually costs less in the long run.
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Loyalty, Product, Value
One tangible benefit that we have seen from using multiple solutions from Epic is that everything is...
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Relationship
Epic's support is by far the best support that we have ever received from any vendor. Epic's support...
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Relationship
Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...
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Relationship, Product
Epic doesn’t meet all our needs. There is little room for improvement. But they have a diversity of...
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Relationship, Operations
When we implemented Resolute Professional Billing, things were a little uneasy, and we needed more...
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Loyalty, Relationship
Epic will show us some big changes that are exciting at the user group meeting, but we have to wait...
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Value
Out of the box, we get what we pay for, but we are kind of a unicorn organization, so we pay quite a...
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Relationship
Epic is an industry leader, so I feel like we are getting offered the best of the best early on, and...
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Product, Value
If I were in the market for a new system, I would consider Epic's system every time, and I have...
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Loyalty, Product
Epic has programs like Honor Roll, Gold Stars, and Keeping Current that provide financial incentives...
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Product, Value
Even with our customizations, we have been able to take Epic's updates in a safe way. We still have...
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Culture, Relationship
Some of our technical support representatives from Resolute Professional Billing are good, but the...
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Product
One benefit we have realized is good interoperability. We have one centralized system that we can do...
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Relationship, Product
The functionality of Resolute Professional Billing doesn't support all of our needs. We do submit...
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Relationship
Epic is very collaborative. They have a sense of urgency depending upon the issue at hand. And they...
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Product, Value
Prelude is a pretty stable system, and Epic is not trying to change too much. Having multiple...
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Value
Epic is getting better at avoiding charging for things. They are starting to lump a lot of things...
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Operations, Product
The main benefit of Resolute Professional Billing is the end-to-end revenue cycle. The process...
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Product
Epic is really trying hard to expand and make things easier in the revenue cycle. Sometimes the...
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Loyalty, Relationship
I get stuff almost every day from Epic, and they have pulled in their legal team when we have had...
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Loyalty
Ambulatory-only clinics in hospitals only have a single billing office. We have Resolute...
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Product
If I were starting over, I wouldn't consider any vendors other than Epic. I have worked with other...
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Relationship
We have no problems getting things fixed by Epic when we need to. The original salesperson that I...
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Value
With Resolute Professional Billing, we have seen some improvements in revenue, but we haven't really...
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Loyalty, Relationship
Epic has plenty of resources available that we can use to learn as much as we want. I don't recall...
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Value
Epic has been better at avoiding charging for every little thing. They have always been pretty good,...
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Operations
Every time Epic puts out a new version, they always have their training documents. They also always...
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Culture
Epic does a great job of promoting the product. However, there have been a couple of times when...
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Loyalty, Product
In the Resolute Professional Billing space, Epic is getting to the point where they can meet all of...
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Relationship
The bottom line is that Epic is excellent. They are always improving and looking to find more...
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Product
I like that we can do everything in Resolute Professional Billing. The system operates well with our...
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Relationship
Epic will often give us a heads-up when there are issues, but we also have plenty of times where we...
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Relationship, Product
The advantage of having multiple solutions from Epic is that everything is in one place. That makes...
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Product
Resolute Professional Billing has a lot of automation tools. I would say that the automation that...
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Operations
I like the ease of use of Prelude. We were previously using two systems, and we had to watch to make...
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Product
Because we are using multiple solutions from Epic, we have one system where we can do all the things...
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Relationship, Product
I want Epic to do so much more. For example, I want them to do a lot of things to integrate clinical...
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Operations
Epic has good resources for their implementations. Epic has done a lot with integration....
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Relationship, Product
Epic is always rolling out new functionality. They are trying to keep up with what is going on in...
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Relationship
We have regular calls with Epic. They are always available. Epic could reach out more to ask what...
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Operations
Epic does a really good job at training. They provide us with tip sheets and PowerPoint...
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Product
The benefit of having multiple solutions in Epic is that we can see everything that is going on with...
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Relationship
We have technical support people from Epic assigned to us, and we talk to them often. We also have...
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Product
The one thing that we are struggling with is FQHC stuff. That is the one area that sticks out where...
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Product
There is stuff I want in Resolute Professional Billing that I don't have. With Epic, I'm always...
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Product
Sometimes there are too many screens and buttons in Resolute Professional Billing. Epic doesn't need...
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Product
Epic has their own underpayment system, but we don't take full advantage of some of the...
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Relationship, Product
I like the interconnectedness of Resolute Professional Billing. I like some of their reporting...
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Loyalty
Epic has a fairly expensive EHR. We use third-party solutions if Epic's offering isn't as strong as...
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Operations, Product
I don't know that I'm ever extremely satisfied with anything, but Epic did a fairly good job with...
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Loyalty
We aren't moving away from Epic. The system provides a single database for financial and clinical...
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Product
All of our practice-based registration staff members use Prelude. The fact that we can have a...
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Relationship
I think Epic does a pretty good job of being proactive. We do get notices from Epic. Epic’s...
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Relationship
I don't really work with Epic over the phone. We just set up meetings and have strategy calls. We go...
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Product, Value
The benefit our organization has realized by using multiple solutions from our core EHR vendor is...
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Operations
We do our own training. It is adequate, but Epic could do more. I think the training needs to be...
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Loyalty, Product
There are some screen changes that we have asked Epic for that would make Prelude easier to use. I...
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Loyalty, Relationship, Product
Epic is integrating many reporting tools. Old complaints are being addressed. Epic is also including...
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Relationship, Operations
Epic is very conscious about providing the best tool for a space and for certain functions, and they...
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Culture, Value
Epic charges for a lot of things. Regarding adding on the AI stuff, we were not on an all-inclusive...
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Loyalty, Product
Epic is becoming a monopoly. As more organizations go to Epic, Epic is going to become like...
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Operations, Product
Organizations have to be really strategic when deploying the Prelude solution to account for their...
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Operations
While Epic lends some service and we can purchase shared services to help with training, mainly the...
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Operations, Product
Prelude is fantastic and easy to use. It is a very advanced tool. There are a lot of ways to do...
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Loyalty
We just aligned our technology stack to Epic, and we got rid of a lot of third-party systems and...
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Product
I'm completely fine with Epic. We have been using Resolute Professional Billing for many years, so...
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Product
We used the solution to marry our hospital and professional billing. We were able to adjust things...
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Product
With upgrades, there are bugs that come through that cause a lot of problems, but those usually get...
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Product
The professional billing side of the solution is difficult. It is a hard system to work in. From...
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Product
Resolute Professional Billing has its functionality. It is fully integrated with the Epic product,...
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Product
I would like improved ease of navigation in terms of follow-up activities. I would also like to have...
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Product
Resolute Professional Billing isn't something that I would consider to be very easy to use. The...
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Product
I’m not big on Resolute Professional Billing.
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Product
By using multiple solutions from Epic, we have maintained the stability of our offerings to our...
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Product, Value
With Prelude, we have enhanced and optimized the real-time eligibility functionality that Epic has...
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Relationship, Product
Using Resolute Professional Billing has provided us with a level of efficiency that has kept our...
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Loyalty, Product
The beauty of Epic's system is that it integrates with different systems. If I were in the market...
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Loyalty
On the credentialing side, we are using a third-party vendor's system. Our health plan wanted to go...
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Product
My low satisfaction with the product's functionality is not Epic's fault. It is our fault because we...
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Product
When it comes to front-end registration, there are some things in Prelude that are very much patient...
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Value
I don't know what the scope plan is or the reasons why our organization chooses to use the...
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Product
Epic keeps upgrading the solution. I still prefer some of the older components that Prelude had...
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Product
We have been using Prelude for several years, and it is a user-friendly application for most things....
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Product
Prelude's reporting is not as robust as we would like it to be. It seems to me that our analysts...
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Product
If we look at the overall quality of Prelude, including reporting and different things like that,...
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Product
Prelude is our main component that stores everything. We use the MyChart function, and we use the...
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Operations
We didn't necessarily have a problem with the implementation of the solution, but the training and...
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Relationship
I don't deal directly with Epic analysts, but we have our own analysts who deal with Epic. In...
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Product
I wouldn't say Resolute Professional Billing meets all of our needs. For the interoperability, there...
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Loyalty, Product
Epic has been a good partner. Resolute Professional Billing is still the best solution out there for...
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Product
One of the benefits of Resolute Professional Billing is that it consolidates the hospital and...
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Loyalty, Product
We do utilize some third-party solutions that we use for secure communications, so we use a...
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Operations, Value
Epic is expensive, and we have not received our money's worth. Epic’s training is weak. Half the...
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Product
The solution's biggest strength would be its ability to capture demographics accurately and easily....
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Product, Value
Prelude is the registration module within our EHR, and it allows the user to register a patient,...
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Loyalty, Product
Now that we have optimized and customized the system, it is working really well with getting charts...
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Loyalty, Relationship, Product
In general, we have had to really work to customize the system, and we are still actively working to...
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Operations
Our Epic implementation was not that great. It was a struggle for us, but with the upgrades, things...
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Relationship, Product, Value
The claims area is wonderful, and we have great support from Epic for charge interfacing. We have...
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Loyalty, Relationship, Product
In this solution, the federally qualified healthcare billing is one of our biggest issues that we...
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Product
I like the ease of access from one part of the system to the next part. We can jump from wherever we...
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Product
From an end-user point of view, there are so many pieces and connections between parts of the...
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Product
I do a lot of analytics in the system, and I'm able to work with the IT team, so I know the system...
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Operations, Product
The Slicer Dicer piece is kind of new to me, and it has been a little bit challenging to learn. It...
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Relationship, Product
Epic’s upgrades are rolled out pretty frequently. We just went through one recently, and Epic has...
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Loyalty, Product
We benefit from using multiple Epic solutions by getting as much as we can into one practice...
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Culture, Value
Epic is still driven by modules, and it is still a bit too a la carte for my liking. It isn't...
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Relationship
We don't depend too much on Epic's traditional support team. We don't call Epic proper unless there...
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Loyalty, Product
Previously, Resolute Professional Billing had Crystal Reports, and those reports were really good. I...
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Product
There are a lot of things that are built into Resolute Professional Billing. Claims are getting out...
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Product
The In Basket feature in Resolute Professional Billing is still not great. Through the years and...
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Operations, Product
There is not too much handholding from Epic to roll out upgrades. Some upgrades are really small,...
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Product, Value
We have a lot of work to do when it comes to optimizing Epic's systems. We are still struggling with...
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Relationship, Value
Epic rarely reaches out to us. I would encourage Epic's leaders to act like partners invested in our...
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Loyalty, Product
The number-one reason I love Epic is that they basically have an integrated platform. Our...
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Product
I think Resolute Professional Billing does a good job of keeping track of everything and creating...
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Product
Sometimes, when we are sharing information outside of our organization, we are a little trapped by...
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Product, Value
One benefit we have seen from using multiple solutions from Epic has been the integration of data....
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Value
It seems like we get charged for every little thing with Epic. However, I don't know whether that is...
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Product
Resolute Professional Billing is very stable. It is one system that I think continues to develop in...
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Operations, Product
I would suggest that Epic continue to develop and implement things with simplicity in mind. We want...
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Product
In terms of things that are delivered in MyChart, there is nothing wrong with the system's...
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Product
Resolute Professional Billing's biggest strength is integration. It is important for our patients to...
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Product, Value
The product is fine. Using multiple solutions from Epic is a huge benefit compared to using all...
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Product
We haven't found Epic's coding software to be sufficient. We have pursued a third-party HCC coding...
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Relationship
Epic has been extraordinarily positive and proactive about helping us get as much juice for our...
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Product
Resolute Professional Billing is a very complete revenue cycle tool. Revenue cycle things aren't...
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Relationship
Epic’s core product is very good. Everyone knows that. However, the biggest thing Epic could do is...
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Relationship, Product
Every time we get an upgrade or a feature release, it breaks more things in Resolute Professional...
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Relationship
Epic does not keep promises on timelines. With the ticketing process that Epic has in place for...
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Product
Resolute Professional Billing is a great program. I'm not knocking it. Epic is just lacking in some...
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Value
I don't see many of the bills or know of all the bills that happen, but with everything that Epic...
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Relationship, Product
The base program of Resolute Professional Billing is phenomenal. By using Epic for multiple...
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Product
We have been trying to get Epic to give us communication work queues. Epic says that is too much...
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Relationship
Epic is probably not going to change. I hope they do. Epic has a very egotistical view that they are...
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Relationship
Epic does their best to keep their promises. If they tell us they are going to do something, they do...
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Operations
The training from Epic still lacks a lot about scaling practice allocations and flow. Epic is...
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Operations, Value
Our licensing costs went down with Epic, but our internal staffing costs and hardware costs went way...
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Product
The big miss in the functionality of Resolute Professional Billing is that the professional billing...
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Culture, Loyalty, Relationship
Epic does a great job of giving us the tools and the people to help us figure out what needs to...
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Operations
Epic does really well in training. Epic really does put a lot of information out there. They have an...
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Product
Resolute Professional Billing does offer a means for a provider to be seamless in terms of how they...
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Relationship
Epic’s support is really good. We can call or email the support team. Epic’s technical support...
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Loyalty
We can't replace Resolute Professional Billing. I don't think that replacement would happen. We have...
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Product
Resolute Professional Billing needs to be more seamless between the professional billing and the...
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Product
Resolute Professional Billing is a fairly complicated system because it has so much in it. It has...
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Product
Epic doesn't oversell Resolute Professional Billing. They know what the issues are in Resolute...
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Relationship, Product
The product is better than what we had before. Our previous system was very old and archaic, but I...
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Relationship
Epic is very proactive with compliance things, but with certain other things, they probably aren't...
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Product
Resolute Professional Billing is a transaction-based system that is very different than other...
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Product, Value
The benefits that we have realized by using multiple solutions from Epic have been streamlined IT...
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Loyalty, Relationship
Epic doesn't keep all of their promises, but that is more related to when they expect things to be...
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Operations
Due to the frequency of upgrades, there is a lot of information that we don't get the full benefit...
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Loyalty
I'm being optimistic with the system. I know we have some challenges, but we are going to get them solved....
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Relationship
We have a young Epic team, so it seems like lots of times, our Epic TS people that we work with are...
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Relationship
Epic needs to figure out what they want to be when they grow up. They need to figure out whether...
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Operations, Product
I would rate the quality and effectiveness of Epic's implementation services slightly above the...
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Loyalty
We are not in a steady state yet with Resolute Professional Billing. We are still digging ourselves...
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Relationship, Product
Resolute Professional Billing is pretty reliable. If it goes down, the issue is usually our...
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Product
We file for MIPS, and we need interoperability and everything up to the standard to file for...
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Relationship, Operations
I have had a regular touch-base meeting with Epic since before our go-live. Epic is proactive. I can...
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Product
Epic does not keep all their promises. Resolute Professional Billing leaves a lot to be desired. It...
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Operations
Our recent implementation experience with Epic was awful because we were put into a 15-month...
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Loyalty, Product
Our goal and our intent is to run a lean organization, and in order to run lean, we need more...
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Relationship
Epic doesn't really make any promises, but ultimately they are very difficult to work with on...
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Product
Epic could maybe bring Nova Notes, which are our upgrade notes that we use to build with, down to a...
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Relationship
We have a TS person. They have actually been with me for several years, and I am very grateful. That...
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Operations, Product
The workflows in Prelude are really well laid out into navigator sections, so we can manipulate...
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Product
Epic makes very solid products, but we do need to pull in ancillary and adjunct solutions to meet...
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Loyalty, Product
Because my organization has had Resolute Professional Billing for so long, there has been a lot of...
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Operations, Product
Our metrics are excellent. In terms of revenue operations teams, we have several things that we...
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Relationship
The way that Epic is structured, we have individuals who are definitely not at an executive level...
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Product
The cool thing about Epic's system is that it has different dashboards that show us financial...
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Loyalty, Relationship, Product
I would pick Epic all day long. Resolute Professional Billing is above and beyond what I have seen...
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Relationship
We do some pretty crazy stuff around here, and Epic has always been able to figure out how to make...
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Product
I like that regardless of what application we are working on or what area within Epic's system we...
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Operations
Epic could improve some of the reporting functionality and its ease of use. We want end-user...
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Relationship, Product
Epic is pretty transparent. Epic upgrades their system more frequently than our claims management...
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Product
The gigantic weakness of Prelude is having to navigate the system with mouse and keyboard...
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Product
Prelude’s strength is that Epic has switched to navigator sections, and those are much cleaner....
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Relationship, Product
Epic tells us things proactively, but we have to find the information; it is in an email or a link...
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Product
Prelude has a lot of information, and the layout and navigation could be better. We have to collect...
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Operations
Epic gets us mostly there with training, but sometimes there is just so much information that it...
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Relationship, Product
Epic meets our needs pretty well, and they have been able to evolve since we started using them...
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Operations, Product
A lot of times with training, we have to mine for the information from Epic. It is available but not...
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Product
The billing system is good, but there is still a disconnect between billing and the clinical side...
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Relationship
Epic keeps their promises the majority of the time. There is always a fallout or something....
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Relationship, Product
I have used another system a lot, but Epic wins by far. Epic is always coming out with so many new...
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Product
The end-user experience with Resolute Professional Billing is one of the things that I would call...
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Loyalty, Product
Resolute Professional Billing does a really good job with professional billing. I don't think that...
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Loyalty, Product
Resolute Professional Billing is a great product, but it is very busy. There is more than one way to...
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Operations, Product
Epic does a lot of upgrades, and they change things a lot. They will change screens and the...
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Product
Resolute Professional Billing works slightly differently than Resolute Hospital Billing. Resolute...
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Loyalty, Product
Our billing team complains about how many clicks there are in Resolute Professional Billing, but...
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Relationship, Operations, Product
We take upgrades really fast as they come out, and Epic has notes that tell us what is coming....
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Relationship
Epic is constantly working on improvements. They are constantly trying to keep up with standards,...
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Relationship
The one thing I would like to see changed with Epic is their process for when they can't fix...
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Relationship
We are always asking for more from Epic. They are always coming up with new stuff, even if we are...
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Product
Overall, I am thrilled with Epic. We have the Cadillac of the Cadillacs. I have worked in a lot of...
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Relationship, Operations
I would tell others looking at Resolute Professional Billing that everything depends on the team...
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Relationship, Operations, Product
There was just a lack of communication from Epic around some of the upgrades for Resolute...
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Loyalty
Our acting IT management people were coders for many years, and they speak quite highly of Resolute...
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Product, Value
The Resolute Professional Billing module offers a much more streamlined approach for our providers...
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Relationship
Epic doesn't keep all of their promises, but they keep most. There have been some commitments and...
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Relationship
Most of our requests go through our builders. They are the people who work with Epic's support...
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Loyalty, Product
I want patient self-registration to be something that is international. If 52% of the major...
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Relationship
We have made enhancement requests, and Epic's responses have been kind of slow. That is...
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Culture, Value
Epic doesn't charge us for every little thing. With the way our agreement or contract with Epic is...
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Operations
If I could design an education program for Prelude, it would be in-class training supplemented with...
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