Resolute/Prelude/Cadence Ambulatory
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Value
Epic is really good at not making promises because they know how hard it is to keep them. The...
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Operations
Epic is really good at training us on how to log in and do a few simple things, but it is really...
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Loyalty, Product
We would like to see more interoperability between the Epic hospital billing module and the Epic...
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Relationship
When there are issues with clearing or with a payer being down, the vendor sends out pretty good messages....
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Loyalty, Product
All of the things that we are looking for are on Epic's development list, like additional reporting...
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Loyalty, Relationship
Epic is an amazing company to work with. They are very forward-thinking and innovative, and they are...
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Value
If we want a feature with bells and whistles, Epic is going to say there is a licensing fee.
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Culture, Relationship
Epic works very hard to keep all of their promises. They work very hard to keep and not miss the...
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Product, Value
Some of Epic’s recent upgrades have saved time for the users. Instances of downtime are very minimal....
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Product
There are still some opportunities to reduce the number of clicks things require, and there is a lot...
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Product
We would like to see a way where the platform can seem more seamless to our end users. We don’t know...
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Product
The product is very good from a billing perspective, but when it comes to some of the work queues...
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Loyalty, Relationship
We contact Epic’s support team a lot by phone. They hear us, but Epic is just such a large ship to...
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Relationship
Epic is proactive. They let us know as soon as they release any developments.
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Product, Value
With Resolute Professional Billing, we can get bills out the door, receive them, and get them paid.
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Value
A lot of what we are looking to do is make our work efficient for our people. Labor is a big...
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Product
Integration with Epic can be very difficult if Epic's system is not up and running on the latest...
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Relationship
When something really major happens, the support we get is very good. Epic is very good at getting a...
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Product
The amount of automation in Resolute Professional Billing was a big thing for us. We were able to...
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Relationship
The format of things is okay, but looking at encounter information is pretty good on the...
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Culture, Product
I would like to explore whether we could bundle charges more. A lot of the dates of service require...
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Product
Oftentimes with go-lives, there is not as much enhancement with Resolute Professional Billing...
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Loyalty, Operations, Product
Part of our organization is not on Epic's system; they have a different vendor's system. But because...
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Product
Recently, Epic released access navigators on the registration side, and that was the first time in...
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Relationship, Value
Prelude isn’t the cheapest solution to implement and support, but we are paying for quality. In the...
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Product
We are having issues with outside organizations being able to pull their demographic information...
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Product
There are so many different pieces and parts of Resolute Professional Billing that are buried three...
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Relationship
We get good service from Epic. We have a weekly meeting with our claims technical support person to...
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Culture, Loyalty
It would be better if Epic could invest more money in their professional billing side. When I use...
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Value
When we are asking for things, I don't hear anyone having conversations about how much things cost....
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Loyalty
If Epic tells us that the product is going to do X, Y, and Z, then it will do X, Y, and Z. Epic is...
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Relationship
Most of our support comes from our own IT people, so we don't generally go straight to Epic for...
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Relationship
One of our executives is involved with a group that meets with Epic's higher-ups. In those meetings,...
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Relationship, Operations
Epic has read my mind on some of the things that I have wished for, and I have seen those things...
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Relationship
We have had multiple technical support people for Prelude, and we would like fewer changes.
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Relationship, Value
One of the most important things for us that distinguishes Epic from any other software company is...
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Culture, Relationship, Operations
Epic is tricky. They say that they are going to do something, and they push that thing out, but the...
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Culture, Value
We talk about things, and Epic advises us about whether something that we are asking for is an extra...
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Relationship
I am happy with Epic, but sometimes, the communication and the explanation of future changes aren't...
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Product
Prelude isn't amazing, but it does a good job.
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Relationship
Epic works with all of the different ways that we use Prelude. They are very helpful with helping us...
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Value
With Prelude, we have a huge number of outcomes with missed opportunities. No-shows and cancelations...
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Relationship
We get anything we ask for from Epic. They have gotten a lot better about their standardization, and...
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Relationship, Product
Prelude does everything that Epic says it does. Epic has carried out everything they have promised....
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Relationship
I have worked with Epic’s senior leadership. We have had them come in and reevaluate our system and...
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Relationship
Epic’s service is good. We have a very high level of engagement with the vendor, and they work with...
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Loyalty, Product
Prelude is an excellent product, but because of the way that it handles value-based care and...
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Relationship
Our Epic account executive is very good, but there is a bit of a hierarchy, so getting to the right...
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Product
Resolute Professional Billing is more standard and straightforward than Resolute Hospital Billing.
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Relationship, Product
Resolute Professional Billing can be as strong as we allow it to be; a lot of the responsibility to...
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Product
Resolute Professional Billing gives us robust data that we can analyze when we have issues or need assistance....
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Value
It takes five times longer to post a payment in Dorothy than in the legacy system, and everything...
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Relationship
The vendor needs to spend time developing a better understanding of what clients are doing and why....
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Product
We like the ability for us to customize the view for our check-in staff and also set somewhat...
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Relationship
Across the board, some of the best pieces of Resolute Professional Billing are the product's...
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Product
The issues we have are with the funny things insurance companies do, not with the Prelude system...
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Product, Value
Epic has not always put as much effort into Resolute Professional Billing as their other product....
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Product
When I do contracts with Medicare, Epic has this wonderful tool kit that is great to work with on...
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Relationship
Epic is very good about making sure that we are standard and compliant. If we go to them with our...
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Product, Value
Resolute Professional Billing works very well with other applications. The product requires us to...
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Product
UB billing is more of a concept on the hospital side, but it would be nice if there were more...
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Relationship
We have received really solid support for Resolute Professional Billing. Epic provides some really...
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Operations
Epic has transitioned a lot of their training to online resources, and they provide a lot of good,...
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Loyalty, Relationship
Epic will tell us what is coming. They do a good job of staying on top of existing things. A lot of...
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Relationship
Epic’s support team is pretty good; they escalate our issues when we need them to.
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Product, Value
The product allows us to function with fewer applications, and that is a big win from a registration...
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Product
The reports that come standard in Epic's system are not very user friendly or intuitive. We have to...
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Culture, Operations
The workflows that people have to follow are difficult. The system should guide us much better. A...
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Value
We can see that Resolute Professional Billing was an add-on since Epic mostly works with acute...
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Relationship, Product
We can tell by the upgrade we received that Epic took the No Surprises Act very seriously and has...
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Product
On the hospital side of Epic's billing, we are able to do a lot of account driving between work...
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Operations
The training from Epic has improved, but we have our own training team that does a good job.
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Relationship
Epic keeps their promises to a great degree. The vendor is proactive with regulatory changes, and...
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Operations, Product
I would like the workflows on the professional side to function more like the workflows on the...
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Product
Professional billing is a bear in Epic's system. The vast amount of volume and how it is handled can...
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Operations
Training is mainly handled internally, but from an analyst perspective, Epic’s technical support...
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Relationship
Epic is a very good partner. We are pretty self-sufficient, but if we had to get ahold of someone at...
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Loyalty, Product
I would recommend Epic's solution compared to the solutions from other vendors that it is competing...
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Value
Epic is setting a remarkably high bar for their requirements, and we are getting a little frustrated...
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Operations
Epic’s training is pretty good. Epic is just not really good about putting in all the details. I am...
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Product
If we have a rule in Prelude, there is a usage button that we can click to see wherever the system...
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Loyalty
I know a provider from a different organization who hates the EMR they use. I have used that EMR...
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Loyalty, Product
I would like to change the real-time eligibility within the product. That functionality was never...
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Product
I would definitely recommend Epic to anybody. They have a very good platform, and it does have its...
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Operations
Epic's ability to keep to the timelines was very impressive. With the depth and breadth of our...
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Operations
Epic’s online training was good. It could have been better. There were challenges with access and...
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Loyalty, Product, Value
The product is not reducing my pain points. As I continue down this road, if that doesn’t improve,...
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Culture, Value
We have the Epic enterprise license, but more recently as Epic has rolled out additional products...
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Relationship
We have always been able to escalate and get responses from Epic. We are extremely satisfied with them....
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Value
Epic is an expensive vendor with expensive products, but we do find value in the products.
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Relationship
I would say that Epic keeps all promises only because I can't think of a specific time that Epic...
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Relationship, Product
Epic is not as flexible as I feel they should be with evolving regulatory changes in business...
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Relationship, Product
Epic is such a dominant player in the market, so organizations almost have to use Epic out of...
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Product
The product is not terribly intuitive. People that have used other systems don't find Prelude to be...
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Product
Epic chose to postpone an upgrade when they recognized problems with other systems. So we are still...
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Relationship
We have a representative that is assigned to us from Epic. That person is great, and they answer....
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Product
Epic could beef up the product a bit more.
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Relationship
Epic has kept all of their promises for the level of work that they have done. The vendor has guided...
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Product
I wish that Epic would create an attachment process in our workflow where I could attach...
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Product
Ever since we transitioned to the product, we have seen that the product is much more user friendly,...
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Relationship
Our in-house analyst from Epic has direct TS people, and the analyst has an excellent relationship...
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Product
Just about everybody uses Epic's products now. We have a direct interface with our claims product....
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Loyalty
We think we are going to be happier in the future than we are today. Epic is our forever choice.
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Product
Resolute Professional Billing is the easiest system I have used, and because of my experience level,...
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Operations
We are still in the growing-pain stage with the implementation. Epic is responsive when we ask for...
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