Resolute/Prelude/Cadence Ambulatory Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Epic doesn’t really do any advertising, but if they tell us something is supposed to work, it does....
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Operations
With Epic, we do our own training, and then the IT folks go to whatever training is needed for...
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Operations
We don't completely understand the functionality of some of the tools we have. Nobody has trained me...
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Relationship
I don't ever have to call the executives of Epic, but I do know that they give us all the resources...
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Operations, Product
The product is so complex. I don't know how the vendor can make it easier, but sometimes it is hard...
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Value
I love Resolute Professional Billing. Epic's solutions are incredibly expensive, but I wouldn't want...
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Relationship, Operations, Product
We have been live with Epic's system for many years. There have been some bumps in the road, but for...
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Relationship
If Epic can't do something, they tell us that they can't do it. It is not like they are going to...
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Relationship
Epic is really proactively working towards accommodating FQHCs and all the complexities that come...
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Relationship, Operations
We have a person we work with from Epic, and I’m not fully satisfied with them. It has to do with...
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Product
Resolute Professional Billing is a bit difficult. Trying to find patient information sometimes can...
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Operations, Product
There are no major issues with Resolute Professional Billing; it helps us through our validation...
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Product
Epic is what all the major hospitals are using. It allows better patient-to-patient communication...
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Loyalty, Product
With integration, Epic is improving. They are really good, but we are implementing more and more, so...
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Relationship
We can get to Epic support and open tickets. We pick up the phone and call them, and the line is...
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Operations
With training, it is not always on-site; Epic offers virtual training and webinars. They call them...
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Product
I would like to see better reporting for Prelude, especially being able to get to the user level to...
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Relationship
I love that Epic regularly takes our feedback to the research and development teams and develops...
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Relationship
With Epic, there are times when if we are the only ones asking for an enhancement, the likelihood of...
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Loyalty
Epic is really starting to get into the AI space, especially when we talk about automation and...
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Product
Integration is always a struggle. I don't know if the issue is necessarily specific to Epic, but it...
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Relationship
Epic’s support team is strong. They are very good about communicating known issues and providing a...
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Product
Resolute Professional Billing is a great product. We have come a long way with Epic, and we are...
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Relationship, Product
Epic hasn’t kept their promises relating to reporting. They weren't even close to that, and that is...
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Relationship, Product
Resolute Professional Billing and Resolute Hospital Billing are used for separate areas, but they...
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Product
I like Resolute Professional Billing's ease of use. In the past, I have dealt with those DOS-based...
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Product
I wish we could enhance the bulk charge correction on Resolute Professional Billing. Resolute...
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Relationship, Operations
Epic gives pretty good support. We had a lot of support from Epic during the implementation, but we...
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Product
With Resolute Professional Billing, there is a lot of customization we could do to ensure we are...
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Product
There are a lot of strengths in Resolute Professional Billing in terms of interfacing. There are a...
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Operations, Product
In Resolute Professional Billing, there are a variety of different types of work queues that the...
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Value
I don't pay the Epic bills, but Epic does charge us a little for different bolt-ons and stuff. Epic...
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Value
I don't know for sure with Epic, but it seems like Epic tends to add a charge for everything. I...
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Relationship, Operations
I feel comfortable with Epic’s people. We have some good resources. We don't really get trained from...
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Product
Epic doesn’t allow external information to go into Epic, and I get it, but they should work on that....
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Loyalty, Product
There aren't too many other choices, so that makes it easy to stick with Epic. My main consideration...
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Loyalty, Product
Before we transitioned to Resolute Professional Billing, we were on a different system, and this...
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Relationship, Product
A lot of the recurring communication we have with Epic has to do with new solutions or new features,...
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Culture, Product
Epic does try to offer solutions to integrate the system all into one solution, but they need to...
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Operations
Resolute Professional Billing has a lot of solutions to offer clients, but it can be a little...
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Operations, Product
When we implemented Resolute Professional Billing, we didn't know what we didn't know, and neither...
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Operations
We are having delays with Resolute Professional Billing because we have to get the files together,...
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Operations
We probably should have done end-user testing with Resolute Professional Billing as a part of the...
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Product
At this point, we are still struggling to get reports just to meet our needs. Nothing comes out of...
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Culture, Product
We have had to build everything with Resolute Professional Billing. There are things that we are...
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Loyalty, Product
We use Prelude day in and day out. It very visibly, easily, and transparently drives results. I...
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Relationship
We have technical support from Epic, and we meet with them frequently. We can bring up any issues or...
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Operations
A lot of things have to be built within Epic's system for us to get any type of lessons or training...
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Product
Epic always overhypes their product. In the preservice realm with authorizations when we were...
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Loyalty, Product
I have always enjoyed Epic. If I were in the market for a solution, I would choose Epic's product...
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Relationship, Product
Overall the product is good, but when I want something, the vendor says that they can't do it or...
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Product
We don't have as many reporting capabilities in Resolute Professional Billing as we do on Resolute...
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Product
Guarantor summaries are comparable to hospital billing, but adjustments to guarantor summaries would...
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Product, Value
We would like to see the system's charge transfer process be improved. That is a manual and...
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Loyalty, Product
Epic's systems are extremely customizable. That is one of the reasons that the product is so...
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Product
It is easier to make adjustments in the professional billing area than it is in the hospital billing...
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Loyalty
Two of the reasons why we chose Epic were their market dominance and the amount of development...
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Relationship
The quality of support is very dependent on who the TS person is. We have some amazing TS people in...
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Operations, Product
When I compare what Epic was several years ago, there have been so many upgrades and improvements...
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Relationship, Operations
We have had a couple of issues since the go-live. While we were building the system, I wanted my...
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Value
We are charged for everything, even for the people who come to do training. The quality of the...
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Loyalty, Operations, Product
Coming to this organization with my knowledge of Epic, I felt that I had a lot more control over how...
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Product
Resolute Professional Billing is a struggle. If Epic could make it function more like Resolute...
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Product
I would say the strength of Resolute Professional Billing is that the view of it for the end user is...
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Product
Epic obviously has some opportunities to improve the ease of use of Resolute Professional Billing,...
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Operations
Training might be something Epic could improve on. They have good testing for the implementation on...
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Loyalty, Value
I think Epic is still number one in the industry, so I don't know that we would ever switch away...
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Operations, Product
We have had good upgrades and releases with Epic because they lay out a road map and the testing....
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Value
Epic doesn’t take everything into consideration when implementing enhancements. I suppose that is a...
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Culture
Epic oftentimes promotes or demonstrates things in a perfect world and doesn't really bring in any...
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Product
Epic’s upgrades have had many more issues in the last couple of years. We are frequently getting...
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Relationship
We like the functionality and configurability of Resolute Professional Billing. Even if we come...
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Product
What Epic's system doesn't do such a good job of is identifying when it is about to generate a...
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Relationship, Operations
Epic is a great partner, and they are very responsive. A lot of our training comes through our host....
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Loyalty, Value
If I were on the market looking for an EHR or PM solution, cost is probably the biggest driving...
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Operations
Our challenge is that the Epic people on our implementation and our current Epic technical support...
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Product
When we have a certain type of practice and are putting in someone as the proxy for MyChart, that...
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Operations, Product
In some ways, I like Epic's system better than another system, but in other ways, I don't. In...
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Product
I don't know that Epic is doing a ton with new technology in Prelude because it is pretty baked. We...
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Relationship
Nothing is perfect with the product, but we always receive great support with our upgrades, and the...
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Product
Resolute Professional Billing allows us to customize to what we need organizationally and to what...
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Relationship, Operations
Our upgrades usually go very smoothly. Things are only getting easier and easier. With all of Epic’s...
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Loyalty, Relationship
A lot of the big outcomes we have gotten to over the last few years have been driven by Epic or by...
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Operations
The initial and ongoing training from Epic is not quite as effective as it used to be. The initial...
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Relationship, Operations
Epic is very good with our upgrades, and their support is great. They also give us a lot of guidance....
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Product
The interoperability throughout the entire patient realm of care from Epic is unmatched to me. No...
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Relationship, Product
Epic maintains top-notch product quality; I would recommend them to anyone.
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Relationship, Operations
Epic has implemented better programs throughout the years, like the BFF program. They have a...
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Product
Resolute Professional Billing is old school. It makes a physician enter every little thing. It...
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Loyalty, Relationship, Product
I don't know whether other products out there are better than Resolute Professional Billing, but I...
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Loyalty, Operations, Product
From an Epic perspective, our health system has let things lapse so much, but we plan to get onto...
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Product
With Epic, there is a lack on both sides of integration between the interfaces of the systems.
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Relationship, Product
There are some things we could do better in Prelude, but I feel like the problems are on our side...
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Culture, Operations
We went live on a certain Epic system, and Epic promised us that we wouldn't have any issues and...
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Relationship
Epic has a very siloed and divisive company base. They have a lot of departments that don't talk to...
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Relationship, Product
We have had some struggles with the way the system is used between us and an affiliate. I like the...
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Culture, Relationship, Value
Epic promotes things and promises things. I know that that is a sales tactic, but they will come in...
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Loyalty, Operations, Product
The system will stay at our organization. It isn't going anywhere. I know that Epic has their...
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Operations, Product, Value
While implementing Resolute Professional Billing, we were bogged down a fair amount the first few...
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Operations, Product
There is still a lot for us to learn about Resolute Professional Billing. For instance, we had a...
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Relationship
On the revenue cycle side, Epic has been fairly good in helping us. They are accountable in meeting...
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Value
Epic strives to be very automated in terms of releasing charges. If Epic sees something as a clean...
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Product
In Resolute Professional Billing, there are a few ways charges get added. One way is by manually...
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Operations
The majority of our analysts were training and building simultaneously in our implementation. We...
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Relationship
We have regular calls with Judy Faulkner, so I'm very happy with Resolute Professional Billing and Epic....
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Product
I like Epic’s integration to eligibility clearinghouses because we can provide data in Resolute...
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Operations, Product
Epic's system is awful for professional billing. There is no nice way to say that. Resolute...
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Product
Epic has started looking at certain vendors as competitors recently, and they are forcing restricted...
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Culture, Value
Epic hooks people in by getting them to sign a contract for years ahead so that it would be hard to...
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Relationship
Epic doesn’t keep all promises, but they do a good job of keeping as many as they can. I'm involved...
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Product
Prelude works in tandem with the scheduling and registration pieces. What I like the best about...
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Product
There are very few times that Prelude is down or unavailable to us, so we are not scrambling to try...
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Product
I would like to see improvements with integration into third parties. Everything is built within...
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Operations, Product
Setting up Prelude is the hardest thing most of us have ever done. It is not an easy thing. The...
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Product
I like Prelude’s work queues, the ability to use rules to make things work, the dashboards, and the...
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Relationship
Epic stays on top of things. If we ever have an idea of something, Epic really takes it to heart....
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Relationship
We have a wonderful technical advisor for Prelude. Epic assigns people to us, and I love that...
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Product
The biggest thing for us is just that Epic has made billing simple and has made so much of it...
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Culture, Value
People often say that Epic is so expensive and that the new modules and functionality come with...
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Culture, Value
With Epic, we get what we get. We know what we are getting and the different values in the different...
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Product
I like the customization of Resolute Professional Billing. It serves our business needs and is easy...
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Relationship
I like the vendor's foresight in informing us about products that are going to be changed or...
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Product
I would improve reporting within Resolute Professional Billing. We have a limited ability to report...
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Relationship, Operations
I would recommend that Epic continue to have proactive check-ins with our stakeholders and take...
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Product
Overall, Epic’s professional billing solution is very intuitive and easy to work with. The major...
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Operations
Epic provides several methods for training, including webinars, technical documents, and forums....
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Operations
The great thing is that Epic is with the training every step of the way. Other vendors help us do...
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Relationship
Epic is very engaged, and we partner together for solution problem-solving every day. We can log...
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Loyalty, Relationship
Our business partners want a couple of things that aren't possible and don't appear to be on Epic's...
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Product
Being able to require the patient to store a credit card on file outside of a payment workflow in...
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Product
How different billing systems work is not anywhere near as refined or smooth of a process for the...
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Relationship
An area that I am particularly blessed in when it comes to Epic is my Resolute Professional Billing...
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Loyalty, Relationship, Product
To be more proactive, Epic could stay ahead and on top of market trends, and that is hard in...
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Loyalty
Having had some time in other vendors' EHRs, I don't think the other vendors would support or scale...
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Relationship
There are certain things that Epic hasn't gotten to yet. There are enhancement requests out there...
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Product
Things are going great. The system has a lot of automation capabilities, so it is really good when...
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Relationship, Operations
I would tell a friend who was considering the product that our implementation was fantastic. Epic is...
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Product
We have some issues with the system's ease of use for end users, but overall, our experience with...
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Product
There are some nuances with payers, and we need a little more flexibility to accommodate some of...
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Relationship
The vendor reaches out with financial concerns. If there are any implications with how a system...
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Relationship
I have worked with other vendors, and Epic is a leading vendor in the market. There is a bit of a...
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Loyalty, Product
Resolute Professional Billing, as far as practice management systems go, is the most robust I have...
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Relationship
Epic gives us a heads-up on known issues and when they will be resolved. They also tell us when the...
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Product
Some of the product's work queues can be a bit cumbersome and challenging, like the credit work queues....
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Relationship
Epic usually gives us a heads-up on anything that they know is a reportable issue. They also tell us...
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Relationship, Product
We have made a couple of enhancements in Resolute Hospital Billing, but if we forget to take...
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Product
Our journey with Epic has gone fairly well. Our model of business is a bit different from...
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Loyalty
We are starting to really get the benefits that Epic is bringing to most of their clients. We are on...
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Value
We pay Epic a lot. They are just too expensive.
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