Resolute/Prelude/Cadence Ambulatory
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
From an insurance and registration perspective, the product is very user friendly, and we like it a...
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I would tell a peer that the product makes the flow very easy. The system allows staff to...
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The billing isn’t as clear and concise or as easy to read as it used to be. It is not easy to...
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Epic did a really great job of responding to COVID-19. As quickly as things came with the pandemic,...
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What I would tell someone about this product is that it is very customizable and requires detailed...
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We know when an upgrade is coming. We do a full analysis of the upgrade and how it is going to...
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I would like the executives to know that Resolute Professional Billing can meet all the clients'...
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The product is a very effective operating system for managing the revenue cycle. The system works as...
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We have trouble with the product's design and usability. The end users really struggle to find their...
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The claims processing and charge automation with the charge handler are working well. The product is...
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Certain areas in the product, such as credit-profile automation, retroadjudication, and the...
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It would be good if Epic could expand into some spaces that they aren't in. There are some things...
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We invest a lot of money in Epic, so we are going to be with Prelude for a long time. The training...
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Epic doesn’t keep all of their promises. Prelude has some good points, but there are a lot of bad...
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Part of the problem with the ease of use is that it depends on who is logged in. If I am logged in,...
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The quality of the support at Epic is terrible. It has been weeks, and the support people still...
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Epic is proactive. Epic has legal teams that work and find things before some of our own legal teams...
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Prelude can be perceived as a hospital clinic registrations system that shares data between an...
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Prelude upgrades are constantly being done. That is a positive thing.
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The support we receive depends on the issue's level of severity. I can open a ticket through Epic’s...
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We always have to retrain after every upgrade because the upgrades change a lot of significant data....
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Resolute Professional Billing has been great for us, and I wouldn't want to be on any other system....
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Epic’s system isn’t perfect, and there are a lot of clicks.
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Epic is worth the investment. I don’t think another product could match what we get from Resolute...
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Prelude can be a little complicated. Epic has a vision, but they take a bit of time to get things done....
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I love it when all my users start logging in to other EMRs and letting me know how they feel. Some...
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Epic’s web support is really impressive. We have dedicated folks from Epic, and we can pick up a...
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Epic has created a structure for themselves where we are paying to drive a Rolls Royce, and we don't...
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Epic probably wants us to do more than we do when it comes to meeting our own goals related to integration....
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There is a difference between Epic's initial training and their ongoing training. The ongoing...
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Prelude could be better with integration with our clinical applications. Epic is working on that....
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Prelude is being transitioned to a web-based format, which will give us a lot more flexibility in...
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I am satisfied with Epic continuing to grow and really working with us to determine what we are...
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Prelude is a great product. It is very fluid. We just need to have the people in the operational...
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Epic could get more detail in some of the reporting from Prelude. Our group does a lot of reporting...
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We can count on Epic. They deliver on time, help us meet our timelines, and nail 80% of the work...
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In Epic’s implementations, Epic is limited in how much support they provide to every single user...
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Epic needs to hire different people who have more experience. They are making changes to their...
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Epic has the best training and support in the industry. Epic’s support is especially good when it...
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Sometimes there is more than one way to do things in Epic’s system, and that confuses people.
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Epic's system is worth the cost. I don't know whether it is perfect, but it is pretty darn close.
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The structure of Resolute Professional Billing is complicated to me. Our last system was very...
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Resolute Professional Billing is good for the revenue cycle, and it makes for better patient care in...
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I am really happy with Epic. I don't have any major complaints about them.
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Epic is very good at information exchange and integration. Those are some of Epic's strengths.
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I would like Epic to make the functionality on the professional billing side work like the...
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We know whether Epic is going to charge us in advance. There are no surprises.
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Epic seems to focus a lot of their work on other products. The EMR system is good, but Epic could...
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The solution works the way that it is promoted to work. It gets our claims out and paid. There are...
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Epic doesn't keep all of their promises because the things that are advertised in the solution don't...
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There are a lot of things that we can do in the system that we don't know about unless we go digging...
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Some things don't work the same way between Resolute Professional Billing and Resolute Hospital...
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The vendor needs to make some improvements to Resolute Professional Billing when it comes to...
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Epic stays on top of a lot of regulatory changes. That is helpful. They educate us, research the...
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Epic is proactive when they find issues with the solution's software. They recently found an issue...
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The biggest thing that I would like to see in the solution would be the ability to track denials...
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There are a lot of different clicks, steps, and manual intervention processes within the product's...
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One good thing about Epic is that there are a lot of user groups that clients can join externally....
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Epic has a technological advantage over another PM vendor. Epic definitely has a powerful tool.
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We have a specialty, and Resolute Professional Billing couldn't accommodate that particular kind of...
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There are some things in Resolute Professional Billing that are not fully developed. For example,...
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I don't have a place in Resolute Professional Billing to populate everything from my clearinghouse....
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Resolute Professional Billing is user friendly and easy to maneuver and navigate. There are a lot of...
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Resolute Professional Billing and Resolute Hospital Billing don't always work in the same way. The...
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We have been on Resolute Professional Billing for a long time, so we have been able to tweak it. It...
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Epic's support is very good. My overall satisfaction with the vendor is high. Epic does a great job...
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Resolute Professional Billing is expensive. It is like a Cadillac. If people are willing to pay for...
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We meet with Epic's developers regularly, and they ask us what we need and want. They do a pretty...
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There is a lot of manual work for me in the system because I try to be responsible for the...
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Epic's solutions aren't built for certain specialties. We have tried to find modules or other things...
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Epic has a whole set of trophies for automation. But when I go to than them and ask about cosmetics,...
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We end up pushing the solution around a certain area, but the solution doesn't bill the assistants...
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For the estimator in Resolute Professional Billing, physicians can choose to either use historical...
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We load our contracts into the system to do estimates. Then, we can see how well the solution does...
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I was tough to convert to Epic's systems. I used to say that Epic made things unnecessarily hard...
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Epic's systems have grown on our physicians. We were initially really worried about how many clicks...
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We continue to incur a fair amount of cost as we go along with the product. There are more costs...
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As we continue to become more mature and innovative in our use of the system, we often feel that we...
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My biggest complaint about Epic is that part of their sales deal is that we have access to a library...
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The solution has been around for a long time. It is the oldest application that Epic has, so they...
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Some of the integration points that Epic needs to improve on are in Resolute Professional Billing....
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Resolute Professional Billing is well suited to our organization. It works very well, and it...
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The biggest thing in the system that organizations are struggling with is getting quality analysts...
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The solution has great functionality. Epic is the greatest software company that I have dealt with...
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Epic has been great. Our organization basically lives and breathes Epic. Their modules are very well...
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Epic is spot on. They offer support to help us adapt the system to our organization's needs. Epic...
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The amount of preparation work that Epic does for implementations is good. Resolute Professional...
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There are still things in the system that we could optimize and streamline. We need a little working...
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Our teams have regular communication with Epic executives. The ease of regular communication is good....
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Epic is constantly making changes to the system. Things that we have commented on for improvement...
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Prelude is integrated all the way from order entry to financial assistance, and its workflows are...
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My main recommendation for Epic's executives would be for them to truly promote a partnership...
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Epic is very proactive. A few years ago, when they changed to Medicare, they were even more...
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Resolute Professional Billing could be very powerful. A lot of my feelings have to do with the lack...
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The product is inefficient as far as billing goes. We came from a very efficient and customized...
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We have very poor IT support, but that could be an internal issue. We open online tickets, and I...
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Like any other organization, Epic sells some things that they can’t deliver. For what we needed to...
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I like that the product is very integrated with our medical records, but I don't have anything...
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I would like to see improvements in the system’s reporting functionality, and I would like to see...
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Resolute Professional Billing is set up to work great if we do everything that the build is designed...
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To improve their score, Epic would have to provide me with a professional billing expert like they...
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We have regular calls with Epic. They are very proactive, and their support is awesome. Epic is...
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In terms of the functionality meeting our needs, I am not giving Epic the highest score. We are...
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Prelude is a great product. Everything seems to work well, and Epic continues to make strides to...
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One of the improvements that Epic has made over the years is their query chaining feature. We can...
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Prelude, and all of our other Epic products, no longer scare me. I know what I am doing because it...
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My Prelude TS is fabulous. The support meets with us frequently and is so knowledgeable. I have...
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I am a fan of Epic; they are responsive and very proactive. Sometimes I think they are overtly...
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In the vendor's training, we get certified, and they do a phenomenal job of that. Epic has us get...
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We implemented Prelude during the pandemic, so we didn’t have any on-site support. We have had to do...
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The workflow for Prelude seems to be going well. We have centralized scheduling for all of our...
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I like everything about Resolute Professional Billing. I have been working with it since we went...
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Resolute Professional Billing isn’t as user friendly as the hospital billing side. Resubmitting...
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Epic's system requires a decent number of resources to support it. Epic could figure out ways to...
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Epic doesn’t keep 100% of their promises, but they are pretty close. Epic is better than most other...
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The professional billing system is older than the hospital billing system. We have had a more...
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The support has been very good. Carl and Judy have rarely gotten involved with us unless something...
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We would absolutely buy this solution again. There is an old expression in the software industry...
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I don’t know whether the issue is with Epic or my IT department. The training is lacking. Basically,...
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Resolute Professional Billing is a very complicated system to learn and to make sure we are doing...
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Resolute Professional Billing is fairly concrete and allows the flexibility to be able to build in...
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Epic’s support for Resolute Professional Billing through the go-live process was not good because of...
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Resolute Professional Billing takes a lot of resources to keep going, but I don’t know how much of...
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When Epic’s people discover things, either through other clients or on their own, they proactively...
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Resolute Professional Billing is a better solution than what we had before. On the billing side, the...
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We are on the Community Connect platform, and that impacts us with the chargemaster. I don't have...
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Our Community Connect host organization does a really good job of supporting and responding to us....
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Prelude is an excellent registration system. It has everything we need in terms of real-time...
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I have A/R things done in under 30 days, and I am staffed below MGMA standards. The system does...
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The system is definitely reliable. Epic sends out financial dashboards, and they are constantly...
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Resolute Professional Billing is awesome for what we are doing. We are not trying to do A/R claims...
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