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Resolute/Prelude/Cadence Ambulatory Comments
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Commentary Summary
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User Commentary
Director
I would not say that Prelude performs at the highest level that it could. Another component of it is...
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Manager
Epic keeps their promises, but some of their promises take longer to keep than others. They always...
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Manager
The solution's implementation was a little sad. Nothing was where it should have been. That might...
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Director
Epic is definitely meeting our needs. They have a lot of tools available to us. There are certain...
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Manager
Epic keeps their promises. There have been very few times that they didn’t come through for us.
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Manager
Epic’s executive involvement is really good. They are truly able to make decisions and help us.
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Manager
Epic is very strong with Prelude, which is on the registration side and their oldest product. We use...
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Manager
One of the questions I have about Epic is why we have to have a third-party vendor come in to help...
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Manager
Epic does provide training materials, but it costs money for them to come on-site to do the training....
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Manager
We get great support from Epic. We can get right to the crews that support our applications. We can...
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Analyst/Coordinator
Our billers are working the external edits inside of Resolute Professional Billing. The system has...
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Analyst/Coordinator
On the implementation side, some of Epic's people listened, and some did not. The ones who didn't...
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Analyst/Coordinator
One infamous thing about Epic is that every time there is an update, whatever was fixed breaks...
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VP/Other Executive
I have been on Epic’s software for a long time. I understand the system, integration, and...
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Director
I think that Epic is doing a great job of driving outcomes. I would probably buy this system again....
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Director
The vendor's training is a little bit different depending on the user's state, so it isn't as...
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Director
From a billing perspective, the system's interoperability doesn't exist. That isn't a knock on Epic....
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Analyst/Coordinator
Epic's solution was built for hospital systems, so the professional billing is a work in progress. I...
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Analyst/Coordinator
One limitation with the solution is that we are not able to fully integrate all of our business...
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Director
Epic is constantly involved with Resolute Professional Billing. They keep doing amazingly with their...
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VP/Other Executive
There are some things in Resolute Professional Billing that could have been tested a little better....
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VP/Other Executive
Resolute Professional Billing functions very well compared to other solutions that I have seen. We...
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VP/Other Executive
Epic delivers new technology. They are also open to new ideas about how to make things better. They...
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VP/Other Executive
Epic isn't just there to provide us with a product. They also understand key metrics and outcomes...
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VP/Other Executive
Epic stays up to date and is very quick to help us solve regulatory changes. During the COVID-19...
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Director
Resolute Professional Billing is not as user friendly or as intuitive as Resolute Hospital Billing...
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Director
Epic’s support people are very responsive. They get things resolved. Epic is usually ahead of the...
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Director
When it comes to new technology, Epic is constantly bringing out new things and is way ahead of...
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Director
The billing systems from Epic meet our needs. The Resolute Professional Billing side is really where...
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Director
Epic is good with research and development. When they launch a product, it improves very quickly....
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Director
I work with an account representative from preservices, and the representative is proactive. The...
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Director
The application seems to be needlessly complicated. It seems to be very different from the vendor's...
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CIO
Epic has done a great job of supporting us through COVID-19. They have a tool we can use for free,...
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Manager
It takes a minute to learn Resolute Professional Billing, but once I learned it and understood it,...
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Manager
Resolute Professional Billing has great automation functionality and great electronic functionality....
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Manager
I am not a fan of the In Basket in Resolute Professional Billing. If I need to send a note to a...
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VP/Other Executive
Depending on the health plan, patients have different co-pays. Some health plans don't pay for...
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VP/Other Executive
We have a list of improvements that we would like to see in the product. We meet with Epic on a...
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VP/Other Executive
Where I get frustrated with Epic is they really stick to their foundation system. I understand why,...
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Analyst/Coordinator
We have quarterly updates with Epic, and they have been very effective at telling us what is new and...
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Analyst/Coordinator
The support from Epic is great. We have weekly meetings with them. They are proactive, and they...
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Manager
I didn’t think that the training was thorough. Epic provided high-level training, and it was not...
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Manager
Right now, Epic is reactive with their service for trying to fix the issues we are finding on the...
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Manager
Driving outcomes is one thing Epic does really well. They are very data driven. They work very hard...
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Manager
With Prelude, we have a lot of work to do to get it working as it was promoted. We are having...
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CIO
I am pretty pleased with Epic. I have had to play hardball a couple of times, but I have been...
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CIO
Epic is overly concerned with making themselves look good. They are overly cautious about...
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VP/Other Executive
Occasionally, we have had to purchase technologies from outside vendors to fill unexpected gaps...
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VP/Other Executive
The solution is something that can be fine-tuned. My boss answers to a couple of folks who want to...
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VP/Other Executive
For the most part, the vendor keeps their promises, but there are some things that fall through the...
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VP/Other Executive
Searching for an account in Resolute Professional Billing takes a lot of clicks and digging. I think...
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VP/Other Executive
We use Resolute Professional Billing differently than most organizations do. It would be helpful if...
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Director
Hospital and professional billing are so different, but I don't think one is better than another or...
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Director
This system works just fine for our organization. Our operational leaders are happy with the...
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Manager
Something I would like to see in Resolute Professional Billing is quicker eligibility checking.
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Director
I thought that navigating the system would be easier. Epic said they had something called Single...
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Director
Our employees are adjusted to Resolute Professional Billing. I don't know whether they are well...
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Director
Epic doesn't charge us for every little thing. Epic's pricing is at least comparable to the way that...
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Director
Resolute Professional Billing is part of our long-term plans. Epic has things in development for...
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Director
Epic’s training is generally good but not site specific. We have to do more training internally just...
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Director
Epic's platform is so expensive, but there isn’t a second option that is anywhere close to Epic's...
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CIO
I don’t require a quarterly meeting to touch base with the leaders at Epic or anything like that,...
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Analyst/Coordinator
The product has great flow for patient intake. It simplifies the registration process. The...
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Analyst/Coordinator
I would like there to be more integration with Prelude and our clinical applications. We are working...
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Manager
Epic had different reports that administrators could view, which would validate whether they ran a...
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Manager
We work with Epic on a regular basis. I am very much a fan of them, and I think very positively of...
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CMIO
The implementation for Resolute Professional Billing went okay. We could have used better training...
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CMIO
Resolute Professional Billing connects very well with all of our other Epic systems.
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Manager
Resolute Professional Billing is a little less user friendly than the hospital billing system, but...
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Manager
Our technical support individual that is on Resolute Professional Billing is very good and...
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Physician
Resolute Professional Billing is a good billing system. I wish that it were more specific to our...
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Physician
The support for Resolute Professional Billing is very good. Epic is available to answer the...
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Manager
The billing solution is very complex. It is taking our team a lot of time to become efficient with...
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Manager
The support for Resolute Professional Billing isn't as good as the support for the clinical side....
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Director
I rate Epic high for training. They have so many training resources. I just wish that we had the...
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Director
The vendor executives are pretty involved. Epic is really expensive, but we have gotten our money’s...
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VP/Other Executive
We have a ton of things going on right now, but so much of the work that we are doing is with Epic....
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VP/Other Executive
The good thing about Epic is that everybody is on it. We can't go very far without finding another...
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Director
Epic has been unbelievable during the COVID-19 pandemic. If I could give them a 10 on a scale of...
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Director
I rate the executive involvement low because the people we generally interact with are not the...
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Director
Integrating with anything outside of Epic’s platform isn’t good, but the integration among Epic...
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VP/Other Executive
I feel like Prelude wants to be every application for its end users and cover the gamut of what an...
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VP/Other Executive
I think Epic’s system is a clean, intuitive pathway, but the access suite of products tend to not...
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VP/Other Executive
Epic is doing well. They have been very supportive during the COVID-19 crisis. They have created...
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VP/Other Executive
Epic’s product is expensive, but I think I have gotten my money’s worth. I definitely would...
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Manager
I just don’t know that Epic has invested time in understanding the chargemaster role. That area...
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CIO
The vendor's training model is very different in the sense that there is a library of classes that...
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CIO
The product is very usable and has a graphical interface that is very modern. The vendor support is...
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Director
The implementation with Epic went pretty well, but there are always operational workflows that can’t...
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Director
The Revenue Guardian component could be improved. A lot of our revenue integrity reports don’t...
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Director
In terms of the COVID-19 crisis, I haven’t seen any bumps in the road with continuing operations and...
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Director
Epic has put out a huge amount of data as a way to support us through the pandemic, but I think that...
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Director
Epic is on top of their training. They have everything available on their user web page.
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Director
Epic invests a huge amount of operational time to make sure that the efficiency and interoperability...
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Director
Epic is top quality; we pay for what we get. Epic is on top of things. Something that Epic has...
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Director
Epic assigns very specific people that we go to; they have a technical services member that we work...
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Director
Epic stopped nickel-and-diming us a long time ago.
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Director
The system's ease of use comes down to more internal and operational things, but with Epic’s latest...
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Director
Epic’s support is excellent and top notch. I can email any of my technical support people right now...
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Director
Epic is horribly proactive. Sometimes we don't have the time to meet with them to actually go over...
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Director
Something that I want to see is for Epic to look at their pricing structure. Initially, the biggest...
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Manager
We came from a very manual system that was heavily laden with paper. The Epic system has automated a...
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Manager
I have remittance issues, and there are some minor efficiencies that could be improved. Epic could...
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Manager
Epic could have been more hands on during the implementation stage.
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Manager
What I learned in school in Epic land didn't make any sense until I was in production and applying...
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Manager
Epic is really on top of delivering new technology, almost too much.
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Manager
I would tell others to be prepared to do a lot of hands-on training. I am not dogging Epic for that....
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