Resolute/Prelude/Cadence Ambulatory Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 11:06:44 PM and Model.EvProductId = 288

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User Commentary

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Director

Future Outlook

Resolute Professional Billing is part of our long-term plans. Epic has things in development for...

Aug 2020
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Director

Implementation and Training

Epic’s training is generally good but not site specific. We have to do more training internally just...

Aug 2020
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Director

ROI / Cost (care and feeding)

Epic's platform is so expensive, but there isn’t a second option that is anywhere close to Epic's...

Aug 2020
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CIO

Relationship

I don’t require a quarterly meeting to touch base with the leaders at Epic or anything like that,...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The product has great flow for patient intake. It simplifies the registration process. The...

Aug 2020
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Analyst/Coordinator

Interfacing and Integration

I would like there to be more integration with Prelude and our clinical applications. We are working...

Aug 2020
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Manager

Functionality and Upgrades

Epic had different reports that administrators could view, which would validate whether they ran a...

Aug 2020
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Manager

Relationship

We work with Epic on a regular basis. I am very much a fan of them, and I think very positively of...

Aug 2020
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CMIO

Implementation and Training

The implementation for Resolute Professional Billing went okay. We could have used better training...

Jul 2020
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CMIO

Interfacing and Integration

Resolute Professional Billing connects very well with all of our other Epic systems.

Jul 2020
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Manager

Functionality and Upgrades

Resolute Professional Billing is a little less user friendly than the hospital billing system, but...

Jul 2020
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Manager

Service and Support

Our technical support individual that is on Resolute Professional Billing is very good and...

Jul 2020
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Physician

Functionality and Upgrades

Resolute Professional Billing is a good billing system. I wish that it were more specific to our...

Jun 2020
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Physician

Service and Support

The support for Resolute Professional Billing is very good. Epic is available to answer the...

Jun 2020
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Manager

Functionality and Upgrades

The billing solution is very complex. It is taking our team a lot of time to become efficient with...

Jun 2020
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Manager

Service and Support

The support for Resolute Professional Billing isn't as good as the support for the clinical side....

Jun 2020
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Director

Implementation and Training

I rate Epic high for training. They have so many training resources. I just wish that we had the...

Jun 2020
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Director

ROI / Cost (care and feeding)

The vendor executives are pretty involved. Epic is really expensive, but we have gotten our money’s...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We have a ton of things going on right now, but so much of the work that we are doing is with Epic....

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The good thing about Epic is that everybody is on it. We can't go very far without finding another...

Jun 2020
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Director

Service and Support

Epic has been unbelievable during the COVID-19 pandemic. If I could give them a 10 on a scale of...

Jun 2020
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Director

Relationship

I rate the executive involvement low because the people we generally interact with are not the...

Jun 2020
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Director

Interfacing and Integration

Integrating with anything outside of Epic’s platform isn’t good, but the integration among Epic...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

I feel like Prelude wants to be every application for its end users and cover the gamut of what an...

Jun 2020
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VP/Other Executive

Interfacing and Integration

I think Epic’s system is a clean, intuitive pathway, but the access suite of products tend to not...

Jun 2020
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VP/Other Executive

Service and Support

Epic is doing well. They have been very supportive during the COVID-19 crisis. They have created...

May 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Epic’s product is expensive, but I think I have gotten my money’s worth. I definitely would...

May 2020
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Manager

Functionality and Upgrades

I just don’t know that Epic has invested time in understanding the chargemaster role. That area...

May 2020
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CIO

Implementation and Training

The vendor's training model is very different in the sense that there is a library of classes that...

May 2020
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CIO

Relationship

The product is very usable and has a graphical interface that is very modern. The vendor support is...

May 2020
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Director

Functionality and Upgrades

The implementation with Epic went pretty well, but there are always operational workflows that can’t...

May 2020
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Director

Functionality and Upgrades

The Revenue Guardian component could be improved. A lot of our revenue integrity reports don’t...

May 2020
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Director

Other Observations & Comments

In terms of the COVID-19 crisis, I haven’t seen any bumps in the road with continuing operations and...

May 2020
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Director

Other Observations & Comments

Epic has put out a huge amount of data as a way to support us through the pandemic, but I think that...

May 2020
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Director

Implementation and Training

Epic is on top of their training. They have everything available on their user web page.

May 2020
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Director

Functionality and Upgrades

Epic invests a huge amount of operational time to make sure that the efficiency and interoperability...

May 2020
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Director

ROI / Cost (care and feeding)

Epic is top quality; we pay for what we get. Epic is on top of things. Something that Epic has...

May 2020
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Director

Relationship

Epic assigns very specific people that we go to; they have a technical services member that we work...

May 2020
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Director

ROI / Cost (care and feeding)

Epic stopped nickel-and-diming us a long time ago.

May 2020
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Director

Functionality and Upgrades

The system's ease of use comes down to more internal and operational things, but with Epic’s latest...

May 2020
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Director

Service and Support

Epic’s support is excellent and top notch. I can email any of my technical support people right now...

May 2020
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Director

Relationship

Epic is horribly proactive. Sometimes we don't have the time to meet with them to actually go over...

May 2020
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Director

Other Observations & Comments

Something that I want to see is for Epic to look at their pricing structure. Initially, the biggest...

May 2020
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Manager

ROI / Cost (care and feeding)

We came from a very manual system that was heavily laden with paper. The Epic system has automated a...

May 2020
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Manager

Functionality and Upgrades

I have remittance issues, and there are some minor efficiencies that could be improved. Epic could...

May 2020
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Manager

Implementation and Training

Epic could have been more hands on during the implementation stage.

May 2020
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Manager

Implementation and Training

What I learned in school in Epic land didn't make any sense until I was in production and applying...

May 2020
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Manager

Technology

Epic is really on top of delivering new technology, almost too much.

May 2020
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Manager

Lessons Learned

I would tell others to be prepared to do a lot of hands-on training. I am not dogging Epic for that....

May 2020
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Director

Lessons Learned

Epic consolidated everything for us. We have been on Epic for a few years now. Things were rough at...

May 2020
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Director

Service and Support

Epic has done an excellent job supporting us during the COVID-19 crisis. Epic is very organized....

May 2020
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Director

Functionality and Upgrades

Resolute Professional Billing seems to be the poor little child left outside, and that is...

May 2020
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Director

Functionality and Upgrades

We have had some bad moments recently with system upgrades, and I am trying not to let those bad...

May 2020
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Director

Other Observations & Comments

We have had the system for many years, and we have customized the heck out of it. We are currently...

May 2020
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Director

Implementation and Training

Our implementation has been an incredible challenge from the hospital revenue cycle side. We are...

May 2020
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Manager

Service and Support

From my experience, Epic has kept their promises with everything that I have been involved in. I...

May 2020
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Manager

Service and Support

Epic has lots of options out there and is always offering training. Epic does a good job of driving...

May 2020
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Manager

Service and Support

I have not personally worked with Epic for COVID-19, but I do know that there is a lot of...

May 2020
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Manager

Functionality and Upgrades

The product is good. I have worked with it for quite a while now. I have had good success, and I...

May 2020
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Director

Relationship

Epic’s system is leaps and bounds beyond other platforms that I have worked on and used previously....

May 2020
 Helpful

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Director

Functionality and Upgrades

Epic is still working on some functionality and workflow opportunities. They have been very open...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Epic avoids nickel-and-diming. We get quite a bit of things that they don’t charge us for, but they...

May 2020
 Helpful

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Director

Functionality and Upgrades

Compared to others in the market, Epic’s upgrades are very good. The impact that being on a single...

May 2020
 Helpful

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Director

Implementation and Training

Epic has discontinued a handful of things in their training curriculum, and those were options that...

May 2020
 Helpful

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Director

Interfacing and Integration

Epic can do a better job in terms of the interaction between their different applications and the...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Companies actually purchase bolt-on systems to help them with reporting, and that is just not the...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Everybody has to use Epic’s financial systems module, but Epic has made it an additional license and...

May 2020
 Helpful

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Manager

Other Observations & Comments

On the billing side, we can’t produce an aged balance on the spot for denials management and med...

May 2020
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Manager

Functionality and Upgrades

The system’s functionality is all good and pretty easy to use. The system is very robust.

May 2020
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Manager

Service and Support

With Epic, we put in the request for changes that need to be made, and then the changes have to be...

May 2020
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Manager

Service and Support

With Epic’s ticketing process, there are some things that can take a long time to work through. We...

May 2020
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Director

Functionality and Upgrades

Resolute Professional Billing has a completely different look and feel than the hospital billing...

Apr 2020
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Director

Functionality and Upgrades

Our internal Epic team is part of our problem. Epic is not proactive in looking for optimizations...

Apr 2020
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Director

Functionality and Upgrades

It seems like our clinical billing office is fine with Resolute Professional Billing. Epic has...

Apr 2020
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Director

Functionality and Upgrades

We are crushing our A/R days on the professional billing side. We report each month the standard for...

Apr 2020
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CIO

Functionality and Upgrades

The product is solid. I like that we have so much automated functionality that has off-loaded the...

Apr 2020
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CIO

Interfacing and Integration

One area that Epic has spent a lot of time with is interoperability. They have enabled...

Apr 2020
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Analyst/Coordinator

Service and Support

I am pretty amazed at how much support we have gotten from Epic related to the COVID-19 crisis. Epic...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

I think Epic's system is very customizable, so that is great. Epic does want to push us more to...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

It would be helpful if Resolute Professional Billing and Resolute Hospital Billing were a little...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

Epic has training webinars almost every week. In terms of the product working as promoted, Epic just...

Apr 2020
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Director

Functionality and Upgrades

The product has lived up to my previous expectations. I worked with some clients previously that had...

Apr 2020
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Director

Functionality and Upgrades

The vendor does a great job of selling. The product is good. Nothing is going to be perfect. We...

Apr 2020
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Director

Other Observations & Comments

I don’t think my score for the vendor will go down in a year, but I don’t even want to venture to...

Apr 2020
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