Resolute/Prelude/Cadence Ambulatory
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User Commentary

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Director

From an insurance and registration perspective, the product is very user friendly, and we like it a...

Apr 2022
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Director

I would tell a peer that the product makes the flow very easy. The system allows staff to...

Apr 2022
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Manager

The billing isn’t as clear and concise or as easy to read as it used to be. It is not easy to...

Apr 2022
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Manager

Epic did a really great job of responding to COVID-19. As quickly as things came with the pandemic,...

Apr 2022
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Director

What I would tell someone about this product is that it is very customizable and requires detailed...

Apr 2022
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Manager

We know when an upgrade is coming. We do a full analysis of the upgrade and how it is going to...

Apr 2022
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Director

I would like the executives to know that Resolute Professional Billing can meet all the clients'...

Apr 2022
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Manager

The product is a very effective operating system for managing the revenue cycle. The system works as...

Apr 2022
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Manager

We have trouble with the product's design and usability. The end users really struggle to find their...

Apr 2022
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Director

The claims processing and charge automation with the charge handler are working well. The product is...

Apr 2022
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Director

Certain areas in the product, such as credit-profile automation, retroadjudication, and the...

Apr 2022
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VP/Other Executive

It would be good if Epic could expand into some spaces that they aren't in. There are some things...

Mar 2022
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Manager

We invest a lot of money in Epic, so we are going to be with Prelude for a long time. The training...

Mar 2022
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Manager

Epic doesn’t keep all of their promises. Prelude has some good points, but there are a lot of bad...

Mar 2022
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Manager

Part of the problem with the ease of use is that it depends on who is logged in. If I am logged in,...

Mar 2022
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Manager

The quality of the support at Epic is terrible. It has been weeks, and the support people still...

Mar 2022
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Director

Epic is proactive. Epic has legal teams that work and find things before some of our own legal teams...

Mar 2022
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Director

Prelude can be perceived as a hospital clinic registrations system that shares data between an...

Mar 2022
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Director

Prelude upgrades are constantly being done. That is a positive thing.

Mar 2022
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Analyst/Coordinator

The support we receive depends on the issue's level of severity. I can open a ticket through Epic’s...

Mar 2022
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VP/Other Executive

We always have to retrain after every upgrade because the upgrades change a lot of significant data....

Mar 2022
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VP/Other Executive

Resolute Professional Billing has been great for us, and I wouldn't want to be on any other system....

Mar 2022
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(0)
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Director

Epic’s system isn’t perfect, and there are a lot of clicks.

Mar 2022
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Director

Epic is worth the investment. I don’t think another product could match what we get from Resolute...

Mar 2022
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Director

Prelude can be a little complicated. Epic has a vision, but they take a bit of time to get things done....

Mar 2022
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VP/Other Executive

I love it when all my users start logging in to other EMRs and letting me know how they feel. Some...

Feb 2022
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VP/Other Executive

Epic’s web support is really impressive. We have dedicated folks from Epic, and we can pick up a...

Feb 2022
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VP/Other Executive

Epic has created a structure for themselves where we are paying to drive a Rolls Royce, and we don't...

Feb 2022
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VP/Other Executive

Epic probably wants us to do more than we do when it comes to meeting our own goals related to integration....

Feb 2022
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CIO

There is a difference between Epic's initial training and their ongoing training. The ongoing...

Feb 2022
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Director

Prelude could be better with integration with our clinical applications. Epic is working on that....

Feb 2022
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Director

Prelude is being transitioned to a web-based format, which will give us a lot more flexibility in...

Feb 2022
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Director

I am satisfied with Epic continuing to grow and really working with us to determine what we are...

Feb 2022
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Director

Prelude is a great product. It is very fluid. We just need to have the people in the operational...

Feb 2022
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Director

Epic could get more detail in some of the reporting from Prelude. Our group does a lot of reporting...

Feb 2022
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Director

We can count on Epic. They deliver on time, help us meet our timelines, and nail 80% of the work...

Feb 2022
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Manager

In Epic’s implementations, Epic is limited in how much support they provide to every single user...

Feb 2022
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VP/Other Executive

Epic needs to hire different people who have more experience. They are making changes to their...

Feb 2022
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Director

Epic has the best training and support in the industry. Epic’s support is especially good when it...

Feb 2022
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Director

Sometimes there is more than one way to do things in Epic’s system, and that confuses people.

Feb 2022
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Director

Epic's system is worth the cost. I don't know whether it is perfect, but it is pretty darn close.

Feb 2022
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Director

The structure of Resolute Professional Billing is complicated to me. Our last system was very...

Feb 2022
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Director

Resolute Professional Billing is good for the revenue cycle, and it makes for better patient care in...

Feb 2022
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(0)
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Manager

I am really happy with Epic. I don't have any major complaints about them.

Feb 2022
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Director

Epic is very good at information exchange and integration. Those are some of Epic's strengths.

Feb 2022
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VP/Other Executive

I would like Epic to make the functionality on the professional billing side work like the...

Jan 2022
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VP/Other Executive

We know whether Epic is going to charge us in advance. There are no surprises.

Dec 2021
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Manager

Epic seems to focus a lot of their work on other products. The EMR system is good, but Epic could...

Dec 2021
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Manager

The solution works the way that it is promoted to work. It gets our claims out and paid. There are...

Dec 2021
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Manager

Epic doesn't keep all of their promises because the things that are advertised in the solution don't...

Dec 2021
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Manager

There are a lot of things that we can do in the system that we don't know about unless we go digging...

Dec 2021
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Manager

Some things don't work the same way between Resolute Professional Billing and Resolute Hospital...

Dec 2021
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Manager

The vendor needs to make some improvements to Resolute Professional Billing when it comes to...

Dec 2021
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Manager

Epic stays on top of a lot of regulatory changes. That is helpful. They educate us, research the...

Dec 2021
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Manager

Epic is proactive when they find issues with the solution's software. They recently found an issue...

Dec 2021
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Manager

The biggest thing that I would like to see in the solution would be the ability to track denials...

Dec 2021
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Analyst/Coordinator

There are a lot of different clicks, steps, and manual intervention processes within the product's...

Dec 2021
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Analyst/Coordinator

One good thing about Epic is that there are a lot of user groups that clients can join externally....

Dec 2021
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Analyst/Coordinator

Epic has a technological advantage over another PM vendor. Epic definitely has a powerful tool.

Dec 2021
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Analyst/Coordinator

We have a specialty, and Resolute Professional Billing couldn't accommodate that particular kind of...

Dec 2021
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Analyst/Coordinator

There are some things in Resolute Professional Billing that are not fully developed. For example,...

Dec 2021
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(0)
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Analyst/Coordinator

I don't have a place in Resolute Professional Billing to populate everything from my clearinghouse....

Dec 2021
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(0)
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Analyst/Coordinator

Resolute Professional Billing is user friendly and easy to maneuver and navigate. There are a lot of...

Dec 2021
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(0)
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Manager

Resolute Professional Billing and Resolute Hospital Billing don't always work in the same way. The...

Dec 2021
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VP/Other Executive

We have been on Resolute Professional Billing for a long time, so we have been able to tweak it. It...

Dec 2021
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VP/Other Executive

Epic's support is very good. My overall satisfaction with the vendor is high. Epic does a great job...

Dec 2021
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VP/Other Executive

Resolute Professional Billing is expensive. It is like a Cadillac. If people are willing to pay for...

Dec 2021
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Director

We meet with Epic's developers regularly, and they ask us what we need and want. They do a pretty...

Dec 2021
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Director

There is a lot of manual work for me in the system because I try to be responsible for the...

Dec 2021
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Director

Epic's solutions aren't built for certain specialties. We have tried to find modules or other things...

Dec 2021
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Director

Epic has a whole set of trophies for automation. But when I go to than them and ask about cosmetics,...

Dec 2021
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Director

We end up pushing the solution around a certain area, but the solution doesn't bill the assistants...

Dec 2021
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Director

For the estimator in Resolute Professional Billing, physicians can choose to either use historical...

Dec 2021
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Director

We load our contracts into the system to do estimates. Then, we can see how well the solution does...

Dec 2021
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(0)
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Director

I was tough to convert to Epic's systems. I used to say that Epic made things unnecessarily hard...

Dec 2021
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Director

Epic's systems have grown on our physicians. We were initially really worried about how many clicks...

Dec 2021
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CEO/President

We continue to incur a fair amount of cost as we go along with the product. There are more costs...

Nov 2021
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CEO/President

As we continue to become more mature and innovative in our use of the system, we often feel that we...

Nov 2021
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CEO/President

My biggest complaint about Epic is that part of their sales deal is that we have access to a library...

Nov 2021
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Analyst/Coordinator

The solution has been around for a long time. It is the oldest application that Epic has, so they...

Oct 2021
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Analyst/Coordinator

Some of the integration points that Epic needs to improve on are in Resolute Professional Billing....

Oct 2021
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Analyst/Coordinator

Resolute Professional Billing is well suited to our organization. It works very well, and it...

Oct 2021
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Analyst/Coordinator

The biggest thing in the system that organizations are struggling with is getting quality analysts...

Oct 2021
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Director

The solution has great functionality. Epic is the greatest software company that I have dealt with...

Oct 2021
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Analyst/Coordinator

Epic has been great. Our organization basically lives and breathes Epic. Their modules are very well...

Oct 2021
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Manager

Epic is spot on. They offer support to help us adapt the system to our organization's needs. Epic...

Oct 2021
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Manager

The amount of preparation work that Epic does for implementations is good. Resolute Professional...

Oct 2021
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Manager

There are still things in the system that we could optimize and streamline. We need a little working...

Oct 2021
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Manager

Our teams have regular communication with Epic executives. The ease of regular communication is good....

Oct 2021
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Manager

Epic is constantly making changes to the system. Things that we have commented on for improvement...

Oct 2021
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Director

Prelude is integrated all the way from order entry to financial assistance, and its workflows are...

Oct 2021
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Director

My main recommendation for Epic's executives would be for them to truly promote a partnership...

Oct 2021
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Director

Epic is very proactive. A few years ago, when they changed to Medicare, they were even more...

Oct 2021
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Manager

Resolute Professional Billing could be very powerful. A lot of my feelings have to do with the lack...

Oct 2021
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(0)
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Manager

The product is inefficient as far as billing goes. We came from a very efficient and customized...

Oct 2021
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(0)
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Manager

We have very poor IT support, but that could be an internal issue. We open online tickets, and I...

Oct 2021
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Director

Like any other organization, Epic sells some things that they can’t deliver. For what we needed to...

Sep 2021
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Director

I like that the product is very integrated with our medical records, but I don't have anything...

Sep 2021
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Director

I would like to see improvements in the system’s reporting functionality, and I would like to see...

Sep 2021
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Director

Resolute Professional Billing is set up to work great if we do everything that the build is designed...

Sep 2021
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Director

To improve their score, Epic would have to provide me with a professional billing expert like they...

Sep 2021
||
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Analyst/Coordinator

We have regular calls with Epic. They are very proactive, and their support is awesome. Epic is...

Sep 2021
||
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Analyst/Coordinator

In terms of the functionality meeting our needs, I am not giving Epic the highest score. We are...

Sep 2021
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Analyst/Coordinator

Prelude is a great product. Everything seems to work well, and Epic continues to make strides to...

Aug 2021
||
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Analyst/Coordinator

One of the improvements that Epic has made over the years is their query chaining feature. We can...

Aug 2021
||
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Analyst/Coordinator

Prelude, and all of our other Epic products, no longer scare me. I know what I am doing because it...

Aug 2021
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Analyst/Coordinator

My Prelude TS is fabulous. The support meets with us frequently and is so knowledgeable. I have...

Aug 2021
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Director

I am a fan of Epic; they are responsive and very proactive. Sometimes I think they are overtly...

Jul 2021
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Director

In the vendor's training, we get certified, and they do a phenomenal job of that. Epic has us get...

Jul 2021
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Manager

We implemented Prelude during the pandemic, so we didn’t have any on-site support. We have had to do...

Jul 2021
||
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Manager

The workflow for Prelude seems to be going well. We have centralized scheduling for all of our...

Jul 2021
||
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Manager

I like everything about Resolute Professional Billing. I have been working with it since we went...

Jul 2021
||
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Manager

Resolute Professional Billing isn’t as user friendly as the hospital billing side. Resubmitting...

Jul 2021
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(0)
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VP/Other Executive

Epic's system requires a decent number of resources to support it. Epic could figure out ways to...

Jun 2021
||
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VP/Other Executive

Epic doesn’t keep 100% of their promises, but they are pretty close. Epic is better than most other...

Jun 2021
||
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Director

The professional billing system is older than the hospital billing system. We have had a more...

Jun 2021
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Director

The support has been very good. Carl and Judy have rarely gotten involved with us unless something...

Jun 2021
||
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Director

We would absolutely buy this solution again. There is an old expression in the software industry...

Jun 2021
||
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Manager

I don’t know whether the issue is with Epic or my IT department. The training is lacking. Basically,...

Jun 2021
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Manager

Resolute Professional Billing is a very complicated system to learn and to make sure we are doing...

Jun 2021
||
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Manager

Resolute Professional Billing is fairly concrete and allows the flexibility to be able to build in...

Jun 2021
||
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Director

Epic’s support for Resolute Professional Billing through the go-live process was not good because of...

Jun 2021
||
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Director

Resolute Professional Billing takes a lot of resources to keep going, but I don’t know how much of...

Jun 2021
||
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Director

When Epic’s people discover things, either through other clients or on their own, they proactively...

Jun 2021
||
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Manager

Resolute Professional Billing is a better solution than what we had before. On the billing side, the...

Jun 2021
||
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Manager

We are on the Community Connect platform, and that impacts us with the chargemaster. I don't have...

Jun 2021
||
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Manager

Our Community Connect host organization does a really good job of supporting and responding to us....

Jun 2021
||
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Director

Prelude is an excellent registration system. It has everything we need in terms of real-time...

Jun 2021
||
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Director

I have A/R things done in under 30 days, and I am staffed below MGMA standards. The system does...

Jun 2021
||
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Manager

The system is definitely reliable. Epic sends out financial dashboards, and they are constantly...

May 2021
||
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VP/Other Executive

Resolute Professional Billing is awesome for what we are doing. We are not trying to do A/R claims...

May 2021
||
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