Resolute/Prelude/Cadence Ambulatory
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Service and Support

We have the Epic enterprise license, but more recently as Epic has rolled out additional products...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have always been able to escalate and get responses from Epic. We are extremely satisfied with them....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic is an expensive vendor with expensive products, but we do find value in the products.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I would say that Epic keeps all promises only because I can't think of a specific time that Epic...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is not as flexible as I feel they should be with evolving regulatory changes in business...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Epic is such a dominant player in the market, so organizations almost have to use Epic out of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is not terribly intuitive. People that have used other systems don't find Prelude to be...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic chose to postpone an upgrade when they recognized problems with other systems. So we are still...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a representative that is assigned to us from Epic. That person is great, and they answer....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic could beef up the product a bit more.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has kept all of their promises for the level of work that they have done. The vendor has guided...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I wish that Epic would create an attachment process in our workflow where I could attach...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Ever since we transitioned to the product, we have seen that the product is much more user friendly,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our in-house analyst from Epic has direct TS people, and the analyst has an excellent relationship...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Just about everybody uses Epic's products now. We have a direct interface with our claims product....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We think we are going to be happier in the future than we are today. Epic is our forever choice.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Resolute Professional Billing is the easiest system I have used, and because of my experience level,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We are still in the growing-pain stage with the implementation. Epic is responsive when we ask for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor recently overhauled how everything in Prelude looks and works. That took us a while to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic offers a bundled price, so they avoid charging us for everything. The product is well worth the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There is a lot of customization that we can do in Prelude. The system is easy to use once the users...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

My only complaint about Epic's system is that there are a lot of updates. Having many updates is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is very good about listening to us, and they take what we say and implement the things that we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The support from Epic is usually excellent. If we don’t know how to do something, the support team...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Compared to other vendors, Epic is much better at including things standardly in their products. I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The Epic system's functionality is the key piece because it is user friendly. We can get at the same...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

What I find is a weak component of the system is that I don’t always know what is driving the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We have received very limited training for Prelude. Even right before our go-live, when we would ask...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Prelude is much more complicated than the other solutions that we use. Prelude requires many clicks...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Prelude is an excellent product and is providing all of the tools that we need in our health system....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has worked really hard not to nickel-and-dime us for years. They have done a really good job.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Epic's support team is excellent. There is somewhat of a learning curve as Epic transitions, but I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have had more challenges with the billing system than with any other product from Epic. The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

We have been really happy with the product's interoperability.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

The system has a lot more complexity in terms of processing claims and charges. Ultimately, the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The physician side of Epic’s billing systems doesn’t seem to be as intuitive as the hospital side....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Some of our executives have met with Epic’s leadership regarding the payer platform and other...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our teams have direct links to support people at Epic.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have another system apart from Epic's product because Epic's product cannot do some of the things...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The product works well for us, but it has a lot of work queues, and those can get cumbersome. We...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We get plenty of attention from the vendor, and they listen to us when we have issues. The vendor is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is easy to use, and the structural setup is intuitive.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

There are times when something goes haywire after an upgrade, and it is a bit more difficult than I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

It is unlikely that we would leave Prelude. The other vendor's product would have to be as good as...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

My only standing complaint with Epic is that because the system is very powerful by nature, it is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

When it comes to upgrades, Epic does a great job because they really follow a philosophy of shared...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Epic is very proactive, and their executives are very involved.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We do have conversations with Epic about development around nuances that we experience with the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Resolute Professional Billing is a cumbersome and challenging application to work with. It is not as...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The Nova Notes that Epic provides about upgrades can sometimes use a little more information about...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is a good piece of Epic's platforms. On the whole, the product does very well with...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

Epic is very careful to not overpromise. They are well steeped in corporate value.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

The functionality of Prelude is very good, but there is always room for improvement. I would like to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

All of Epic’s products have fantastic interoperability. Every six months, we have an upgrade to the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Epic's pricing models are fair. The vendor has things that cost more and things they give to clients...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

Epic integrates very well internally; that is a big corporate initiative. Integrating externally...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

Epic modules are best used in conjunction with other Epic modules. I would strongly discourage...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic is definitely our best vendor in terms of ongoing support and training. The upgrades are easy,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

How Epic promotes things is how we will get things. Epic's system is pretty easy to navigate.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Epic is very responsive. The technical support team is very integrated with us. We meet with them...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic definitely is proactive, and they are good at that too. They have things in the system doing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There are a lot of different work queues that get cumbersome within the product. There seems to be a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We don't want to be mediocre, and it seems like Epic understands where we want to be. We implemented...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Prelude keeps us organized and focused on data that is required and needed by the hospital. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Prelude is moving toward having navigators. I am not sure whether I like that idea. The idea sounds...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The way Epic has all of their systems integrated makes Prelude work well because it talks to all of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

From an insurance and registration perspective, the product is very user friendly, and we like it a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would tell a peer that the product makes the flow very easy. The system allows staff to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The billing isn’t as clear and concise or as easy to read as it used to be. It is not easy to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic did a really great job of responding to COVID-19. As quickly as things came with the pandemic,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

What I would tell someone about this product is that it is very customizable and requires detailed...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We know when an upgrade is coming. We do a full analysis of the upgrade and how it is going to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I would like the executives to know that Resolute Professional Billing can meet all the clients'...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is a very effective operating system for managing the revenue cycle. The system works as...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have trouble with the product's design and usability. The end users really struggle to find their...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The claims processing and charge automation with the charge handler are working well. The product is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Certain areas in the product, such as credit-profile automation, retroadjudication, and the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

It would be good if Epic could expand into some spaces that they aren't in. There are some things...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We invest a lot of money in Epic, so we are going to be with Prelude for a long time. The training...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Epic doesn’t keep all of their promises. Prelude has some good points, but there are a lot of bad...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Part of the problem with the ease of use is that it depends on who is logged in. If I am logged in,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The quality of the support at Epic is terrible. It has been weeks, and the support people still...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Epic is proactive. Epic has legal teams that work and find things before some of our own legal teams...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Prelude can be perceived as a hospital clinic registrations system that shares data between an...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Prelude upgrades are constantly being done. That is a positive thing.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The support we receive depends on the issue's level of severity. I can open a ticket through Epic’s...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We always have to retrain after every upgrade because the upgrades change a lot of significant data....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Resolute Professional Billing has been great for us, and I wouldn't want to be on any other system....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic’s system isn’t perfect, and there are a lot of clicks.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic is worth the investment. I don’t think another product could match what we get from Resolute...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Prelude can be a little complicated. Epic has a vision, but they take a bit of time to get things done....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I love it when all my users start logging in to other EMRs and letting me know how they feel. Some...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Epic’s web support is really impressive. We have dedicated folks from Epic, and we can pick up a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Epic has created a structure for themselves where we are paying to drive a Rolls Royce, and we don't...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Epic probably wants us to do more than we do when it comes to meeting our own goals related to integration....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

There is a difference between Epic's initial training and their ongoing training. The ongoing...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Prelude could be better with integration with our clinical applications. Epic is working on that....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Prelude is being transitioned to a web-based format, which will give us a lot more flexibility in...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I am satisfied with Epic continuing to grow and really working with us to determine what we are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Prelude is a great product. It is very fluid. We just need to have the people in the operational...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic could get more detail in some of the reporting from Prelude. Our group does a lot of reporting...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We can count on Epic. They deliver on time, help us meet our timelines, and nail 80% of the work...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

In Epic’s implementations, Epic is limited in how much support they provide to every single user...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Epic needs to hire different people who have more experience. They are making changes to their...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Epic has the best training and support in the industry. Epic’s support is especially good when it...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Sometimes there is more than one way to do things in Epic’s system, and that confuses people.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic's system is worth the cost. I don't know whether it is perfect, but it is pretty darn close.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The structure of Resolute Professional Billing is complicated to me. Our last system was very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Resolute Professional Billing is good for the revenue cycle, and it makes for better patient care in...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am really happy with Epic. I don't have any major complaints about them.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Epic is very good at information exchange and integration. Those are some of Epic's strengths.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would like Epic to make the functionality on the professional billing side work like the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

We know whether Epic is going to charge us in advance. There are no surprises.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Epic seems to focus a lot of their work on other products. The EMR system is good, but Epic could...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution works the way that it is promoted to work. It gets our claims out and paid. There are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Epic doesn't keep all of their promises because the things that are advertised in the solution don't...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There are a lot of things that we can do in the system that we don't know about unless we go digging...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Some things don't work the same way between Resolute Professional Billing and Resolute Hospital...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor needs to make some improvements to Resolute Professional Billing when it comes to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Epic stays on top of a lot of regulatory changes. That is helpful. They educate us, research the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is proactive when they find issues with the solution's software. They recently found an issue...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The biggest thing that I would like to see in the solution would be the ability to track denials...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are a lot of different clicks, steps, and manual intervention processes within the product's...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

One good thing about Epic is that there are a lot of user groups that clients can join externally....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Epic has a technological advantage over another PM vendor. Epic definitely has a powerful tool.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have a specialty, and Resolute Professional Billing couldn't accommodate that particular kind of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some things in Resolute Professional Billing that are not fully developed. For example,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don't have a place in Resolute Professional Billing to populate everything from my clearinghouse....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Resolute Professional Billing is user friendly and easy to maneuver and navigate. There are a lot of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Resolute Professional Billing and Resolute Hospital Billing don't always work in the same way. The...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have been on Resolute Professional Billing for a long time, so we have been able to tweak it. It...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Epic's support is very good. My overall satisfaction with the vendor is high. Epic does a great job...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Resolute Professional Billing is expensive. It is like a Cadillac. If people are willing to pay for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We meet with Epic's developers regularly, and they ask us what we need and want. They do a pretty...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is a lot of manual work for me in the system because I try to be responsible for the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic's solutions aren't built for certain specialties. We have tried to find modules or other things...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Epic has a whole set of trophies for automation. But when I go to than them and ask about cosmetics,...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We end up pushing the solution around a certain area, but the solution doesn't bill the assistants...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

For the estimator in Resolute Professional Billing, physicians can choose to either use historical...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We load our contracts into the system to do estimates. Then, we can see how well the solution does...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I was tough to convert to Epic's systems. I used to say that Epic made things unnecessarily hard...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic's systems have grown on our physicians. We were initially really worried about how many clicks...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles