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User Commentary

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Manager

We implemented Prelude during the pandemic, so we didn’t have any on-site support. We have had to do...

Jul 2021
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Manager

The workflow for Prelude seems to be going well. We have centralized scheduling for all of our...

Jul 2021
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Manager

I like everything about Resolute Professional Billing. I have been working with it since we went...

Jul 2021
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Manager

Resolute Professional Billing isn’t as user friendly as the hospital billing side. Resubmitting...

Jul 2021
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VP/Other Executive

Epic's system requires a decent number of resources to support it. Epic could figure out ways to...

Jun 2021
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VP/Other Executive

Epic doesn’t keep 100% of their promises, but they are pretty close. Epic is better than most other...

Jun 2021
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Director

The professional billing system is older than the hospital billing system. We have had a more...

Jun 2021
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Director

The support has been very good. Carl and Judy have rarely gotten involved with us unless something...

Jun 2021
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Director

We would absolutely buy this solution again. There is an old expression in the software industry...

Jun 2021
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Manager

I don’t know whether the issue is with Epic or my IT department. The training is lacking. Basically,...

Jun 2021
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Manager

Resolute Professional Billing is a very complicated system to learn and to make sure we are doing...

Jun 2021
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Manager

Resolute Professional Billing is fairly concrete and allows the flexibility to be able to build in...

Jun 2021
||
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Director

Epic’s support for Resolute Professional Billing through the go-live process was not good because of...

Jun 2021
||
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Director

Resolute Professional Billing takes a lot of resources to keep going, but I don’t know how much of...

Jun 2021
||
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Director

When Epic’s people discover things, either through other clients or on their own, they proactively...

Jun 2021
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Manager

Resolute Professional Billing is a better solution than what we had before. On the billing side, the...

Jun 2021
||
(0)
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Manager

We are on the Community Connect platform, and that impacts us with the chargemaster. I don't have...

Jun 2021
||
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Manager

Our Community Connect host organization does a really good job of supporting and responding to us....

Jun 2021
||
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Director

Prelude is an excellent registration system. It has everything we need in terms of real-time...

Jun 2021
||
(0)
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Director

I have A/R things done in under 30 days, and I am staffed below MGMA standards. The system does...

Jun 2021
||
(0)
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Manager

The system is definitely reliable. Epic sends out financial dashboards, and they are constantly...

May 2021
||
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VP/Other Executive

Resolute Professional Billing is awesome for what we are doing. We are not trying to do A/R claims...

May 2021
||
(0)
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VP/Other Executive

The training Epic gives is rudimentary. It is too basic. We really have to train ourselves to become...

May 2021
||
(0)
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VP/Other Executive

The billing system is battle tested. It has been around and has been highly functional for a long time....

May 2021
||
(0)
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Manager

I have never had any issues with Epic making promises and not keeping them. They work with us and do...

May 2021
||
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Manager

There are times when we do an upgrade, and there is an issue. Sometimes it takes a day or two to...

May 2021
||
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Manager

Epic does deliver new technology. I have had several calls with them about things they have been...

May 2021
||
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Manager

I don't contact Epic support; I contact one of our in-house departments, and they contact Epic. We...

May 2021
||
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VP/Other Executive

Epic's solution has been really great and easy to use. I don't think our users would want to give up...

May 2021
||
(0)
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Analyst/Coordinator

The sheer volume of claims we have to process murders us. And on top of that, a lot more clicks are...

May 2021
||
(0)
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Analyst/Coordinator

Epic tends to set things up and then forget about them. They install new functionality, get the...

May 2021
||
(0)
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Analyst/Coordinator

In terms of support, it is either Epic's way or the highway. The Epic team we work with doesn't like...

May 2021
||
(0)
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CIO

Epic provided training for Resolute Professional Billing, but they definitely have a bigger focus on...

May 2021
||
(0)
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CIO

I have access to any resource at Epic at really any time.

May 2021
||
(0)
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Director

There was some difficulty with the changeover. The ambulatory folks on the physician billing side...

May 2021
||
(0)
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Analyst/Coordinator

I don’t understand how Prelude could be shared between Cadence and Grand Central. Cadence focuses on...

May 2021
||
(0)
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Analyst/Coordinator

Epic is doing some segregation with Prelude, and we are getting a little smarter in the system....

May 2021
||
(0)
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Analyst/Coordinator

Epic’s cost is so ridiculous. Not that the system is not good enough that it gives us a decent...

May 2021
||
(0)
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Director

With Epic, we get a dedicated technical support person, and it feels like they are on call and can...

May 2021
||
(0)
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Director

The registration schedule part of Prelude works very well. It is very easy to navigate and build.

May 2021
||
(0)
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Director

Overall, Epic does a really great job. They are super knowledgeable, and they get us to the goal...

May 2021
||
(0)
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Director

Epic's system is not necessarily inexpensive, but they really shone through with all their builds...

May 2021
||
(0)
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Director

Epic's system allows us to build things separately for our clients. The system's work queues are...

May 2021
||
(0)
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Analyst/Coordinator

It is really complicated to add insurance information and pick the right payer in Prelude. It isn't...

May 2021
||
(0)
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Analyst/Coordinator

Almost everything is reportable out of Prelude. Not only is the system producing results, but it is...

May 2021
||
(0)
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Analyst/Coordinator

I am not a money person, but I know that we get credit with Epic for meeting certain standards, and...

May 2021
||
(0)
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Director

Resolute Professional Billing is a great product. Compared to other products we have used, Epic's...

May 2021
||
(0)
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Director

Epic is very up front about extra costs. We know what we can do without getting additional charges...

May 2021
||
(0)
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Director

We couldn't ask for a better team. Our contacts at Epic are very proactive. We make some funny...

May 2021
||
(0)
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Director

Epic trains so many people coming from so many different backgrounds that training can be boring for...

May 2021
||
(0)
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 or  to see details.

Director

Resolute Professional Billing is a powerful tool. With Epic, I don't see the need to do a reinstall...

May 2021
||
(0)
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Director

Epic's Cash Management module needs a lot of upgrades. There are things with the reporting that...

May 2021
||
(0)
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Director

Epic is really concentrated on working with their IT partners and presenting things at a senior...

May 2021
||
(0)
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 or  to see details.

Director

I would not say that Prelude performs at the highest level that it could. Another component of it is...

May 2021
||
(0)
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Manager

Epic keeps their promises, but some of their promises take longer to keep than others. They always...

May 2021
||
(0)
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Manager

The solution's implementation was a little sad. Nothing was where it should have been. That might...

May 2021
||
(0)
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 or  to see details.

Director

Epic is definitely meeting our needs. They have a lot of tools available to us. There are certain...

May 2021
||
(0)
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Manager

Epic keeps their promises. There have been very few times that they didn’t come through for us.

May 2021
||
(0)
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Manager

Epic’s executive involvement is really good. They are truly able to make decisions and help us.

May 2021
||
(0)
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Manager

Epic is very strong with Prelude, which is on the registration side and their oldest product. We use...

May 2021
||
(0)
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Manager

One of the questions I have about Epic is why we have to have a third-party vendor come in to help...

May 2021
||
(0)
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Manager

Epic does provide training materials, but it costs money for them to come on-site to do the training....

Apr 2021
||
(0)
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Manager

We get great support from Epic. We can get right to the crews that support our applications. We can...

Apr 2021
||
(0)
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Analyst/Coordinator

Our billers are working the external edits inside of Resolute Professional Billing. The system has...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

On the implementation side, some of Epic's people listened, and some did not. The ones who didn't...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

One infamous thing about Epic is that every time there is an update, whatever was fixed breaks...

Apr 2021
||
(0)
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VP/Other Executive

I have been on Epic’s software for a long time. I understand the system, integration, and...

Apr 2021
||
(0)
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Director

I think that Epic is doing a great job of driving outcomes. I would probably buy this system again....

Apr 2021
||
(0)
 Thank you  Helpful

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Director

The vendor's training is a little bit different depending on the user's state, so it isn't as...

Apr 2021
||
(0)
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Director

From a billing perspective, the system's interoperability doesn't exist. That isn't a knock on Epic....

Apr 2021
||
(0)
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Analyst/Coordinator

Epic's solution was built for hospital systems, so the professional billing is a work in progress. I...

Apr 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

One limitation with the solution is that we are not able to fully integrate all of our business...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is constantly involved with Resolute Professional Billing. They keep doing amazingly with their...

Mar 2021
||
(0)
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VP/Other Executive

There are some things in Resolute Professional Billing that could have been tested a little better....

Mar 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

Resolute Professional Billing functions very well compared to other solutions that I have seen. We...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic delivers new technology. They are also open to new ideas about how to make things better. They...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic isn't just there to provide us with a product. They also understand key metrics and outcomes...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic stays up to date and is very quick to help us solve regulatory changes. During the COVID-19...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

Resolute Professional Billing is not as user friendly or as intuitive as Resolute Hospital Billing...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic’s support people are very responsive. They get things resolved. Epic is usually ahead of the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to new technology, Epic is constantly bringing out new things and is way ahead of...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The billing systems from Epic meet our needs. The Resolute Professional Billing side is really where...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is good with research and development. When they launch a product, it improves very quickly....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I work with an account representative from preservices, and the representative is proactive. The...

Feb 2021
||
(0)
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 or  to see details.

Director

The application seems to be needlessly complicated. It seems to be very different from the vendor's...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic has done a great job of supporting us through COVID-19. They have a tool we can use for free,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It takes a minute to learn Resolute Professional Billing, but once I learned it and understood it,...

Jan 2021
||
(0)
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Manager

Resolute Professional Billing has great automation functionality and great electronic functionality....

Jan 2021
||
(0)
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Manager

I am not a fan of the In Basket in Resolute Professional Billing. If I need to send a note to a...

Jan 2021
||
(0)
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VP/Other Executive

Depending on the health plan, patients have different co-pays. Some health plans don't pay for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a list of improvements that we would like to see in the product. We meet with Epic on a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Where I get frustrated with Epic is they really stick to their foundation system. I understand why,...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We have quarterly updates with Epic, and they have been very effective at telling us what is new and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The support from Epic is great. We have weekly meetings with them. They are proactive, and they...

Dec 2020
||
(0)
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Manager

I didn’t think that the training was thorough. Epic provided high-level training, and it was not...

Dec 2020
||
(0)
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Manager

Right now, Epic is reactive with their service for trying to fix the issues we are finding on the...

Dec 2020
||
(0)
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Manager

Driving outcomes is one thing Epic does really well. They are very data driven. They work very hard...

Dec 2020
||
(0)
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Manager

With Prelude, we have a lot of work to do to get it working as it was promoted. We are having...

Dec 2020
||
(0)
 Thank you  Helpful

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CIO

I am pretty pleased with Epic. I have had to play hardball a couple of times, but I have been...

Nov 2020
||
(0)
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CIO

Epic is overly concerned with making themselves look good. They are overly cautious about...

Nov 2020
||
(0)
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VP/Other Executive

Occasionally, we have had to purchase technologies from outside vendors to fill unexpected gaps...

Nov 2020
||
(0)
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VP/Other Executive

The solution is something that can be fine-tuned. My boss answers to a couple of folks who want to...

Nov 2020
||
(0)
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VP/Other Executive

For the most part, the vendor keeps their promises, but there are some things that fall through the...

Nov 2020
||
(0)
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VP/Other Executive

Searching for an account in Resolute Professional Billing takes a lot of clicks and digging. I think...

Oct 2020
||
(0)
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VP/Other Executive

We use Resolute Professional Billing differently than most organizations do. It would be helpful if...

Oct 2020
||
(0)
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Director

Hospital and professional billing are so different, but I don't think one is better than another or...

Oct 2020
||
(0)
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Director

This system works just fine for our organization. Our operational leaders are happy with the...

Oct 2020
||
(0)
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 or  to see details.

Manager

Something I would like to see in Resolute Professional Billing is quicker eligibility checking.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I thought that navigating the system would be easier. Epic said they had something called Single...

Oct 2020
||
(0)
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Director

Our employees are adjusted to Resolute Professional Billing. I don't know whether they are well...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic doesn't charge us for every little thing. Epic's pricing is at least comparable to the way that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Resolute Professional Billing is part of our long-term plans. Epic has things in development for...

Aug 2020
||
(0)
 Thank you  Helpful

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Director

Epic’s training is generally good but not site specific. We have to do more training internally just...

Aug 2020
||
(0)
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Director

Epic's platform is so expensive, but there isn’t a second option that is anywhere close to Epic's...

Aug 2020
||
(0)
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CIO

I don’t require a quarterly meeting to touch base with the leaders at Epic or anything like that,...

Aug 2020
||
(0)
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Analyst/Coordinator

The product has great flow for patient intake. It simplifies the registration process. The...

Aug 2020
||
(0)
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Analyst/Coordinator

I would like there to be more integration with Prelude and our clinical applications. We are working...

Aug 2020
||
(0)
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Manager

Epic had different reports that administrators could view, which would validate whether they ran a...

Aug 2020
||
(0)
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Manager

We work with Epic on a regular basis. I am very much a fan of them, and I think very positively of...

Aug 2020
||
(0)
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