Cybersecurity Is Critical in Today's Environment
Resolute/Prelude/Cadence Ambulatory
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
Epic has been great. Our organization basically lives and breathes Epic. Their modules are very well...
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Manager
Epic is spot on. They offer support to help us adapt the system to our organization's needs. Epic...
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Manager
The amount of preparation work that Epic does for implementations is good. Resolute Professional...
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Manager
There are still things in the system that we could optimize and streamline. We need a little working...
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Manager
Our teams have regular communication with Epic executives. The ease of regular communication is good....
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Manager
Epic is constantly making changes to the system. Things that we have commented on for improvement...
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Director
Prelude is integrated all the way from order entry to financial assistance, and its workflows are...
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Director
My main recommendation for Epic's executives would be for them to truly promote a partnership...
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Director
Epic is very proactive. A few years ago, when they changed to Medicare, they were even more...
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Manager
Resolute Professional Billing could be very powerful. A lot of my feelings have to do with the lack...
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Manager
The product is inefficient as far as billing goes. We came from a very efficient and customized...
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Manager
We have very poor IT support, but that could be an internal issue. We open online tickets, and I...
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Director
Like any other organization, Epic sells some things that they can’t deliver. For what we needed to...
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Director
I like that the product is very integrated with our medical records, but I don't have anything...
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Director
I would like to see improvements in the system’s reporting functionality, and I would like to see...
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Director
Resolute Professional Billing is set up to work great if we do everything that the build is designed...
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Director
To improve their score, Epic would have to provide me with a professional billing expert like they...
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Analyst/Coordinator
We have regular calls with Epic. They are very proactive, and their support is awesome. Epic is...
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Analyst/Coordinator
In terms of the functionality meeting our needs, I am not giving Epic the highest score. We are...
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Analyst/Coordinator
Prelude is a great product. Everything seems to work well, and Epic continues to make strides to...
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Analyst/Coordinator
One of the improvements that Epic has made over the years is their query chaining feature. We can...
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Analyst/Coordinator
Prelude, and all of our other Epic products, no longer scare me. I know what I am doing because it...
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Analyst/Coordinator
My Prelude TS is fabulous. The support meets with us frequently and is so knowledgeable. I have...
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Director
I am a fan of Epic; they are responsive and very proactive. Sometimes I think they are overtly...
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Director
In the vendor's training, we get certified, and they do a phenomenal job of that. Epic has us get...
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Manager
We implemented Prelude during the pandemic, so we didn’t have any on-site support. We have had to do...
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Manager
The workflow for Prelude seems to be going well. We have centralized scheduling for all of our...
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Manager
I like everything about Resolute Professional Billing. I have been working with it since we went...
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Manager
Resolute Professional Billing isn’t as user friendly as the hospital billing side. Resubmitting...
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VP/Other Executive
Epic's system requires a decent number of resources to support it. Epic could figure out ways to...
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VP/Other Executive
Epic doesn’t keep 100% of their promises, but they are pretty close. Epic is better than most other...
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Director
The professional billing system is older than the hospital billing system. We have had a more...
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Director
The support has been very good. Carl and Judy have rarely gotten involved with us unless something...
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Director
We would absolutely buy this solution again. There is an old expression in the software industry...
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Manager
I don’t know whether the issue is with Epic or my IT department. The training is lacking. Basically,...
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Manager
Resolute Professional Billing is a very complicated system to learn and to make sure we are doing...
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Manager
Resolute Professional Billing is fairly concrete and allows the flexibility to be able to build in...
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Director
Epic’s support for Resolute Professional Billing through the go-live process was not good because of...
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Director
Resolute Professional Billing takes a lot of resources to keep going, but I don’t know how much of...
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Director
When Epic’s people discover things, either through other clients or on their own, they proactively...
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Manager
Resolute Professional Billing is a better solution than what we had before. On the billing side, the...
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Manager
We are on the Community Connect platform, and that impacts us with the chargemaster. I don't have...
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Manager
Our Community Connect host organization does a really good job of supporting and responding to us....
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Director
Prelude is an excellent registration system. It has everything we need in terms of real-time...
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Director
I have A/R things done in under 30 days, and I am staffed below MGMA standards. The system does...
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Manager
The system is definitely reliable. Epic sends out financial dashboards, and they are constantly...
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VP/Other Executive
Resolute Professional Billing is awesome for what we are doing. We are not trying to do A/R claims...
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VP/Other Executive
The training Epic gives is rudimentary. It is too basic. We really have to train ourselves to become...
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VP/Other Executive
The billing system is battle tested. It has been around and has been highly functional for a long time....
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Manager
I have never had any issues with Epic making promises and not keeping them. They work with us and do...
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Manager
There are times when we do an upgrade, and there is an issue. Sometimes it takes a day or two to...
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Manager
Epic does deliver new technology. I have had several calls with them about things they have been...
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Manager
I don't contact Epic support; I contact one of our in-house departments, and they contact Epic. We...
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VP/Other Executive
Epic's solution has been really great and easy to use. I don't think our users would want to give up...
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Analyst/Coordinator
The sheer volume of claims we have to process murders us. And on top of that, a lot more clicks are...
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Analyst/Coordinator
Epic tends to set things up and then forget about them. They install new functionality, get the...
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Analyst/Coordinator
In terms of support, it is either Epic's way or the highway. The Epic team we work with doesn't like...
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CIO
Epic provided training for Resolute Professional Billing, but they definitely have a bigger focus on...
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CIO
I have access to any resource at Epic at really any time.
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Director
There was some difficulty with the changeover. The ambulatory folks on the physician billing side...
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Analyst/Coordinator
I don’t understand how Prelude could be shared between Cadence and Grand Central. Cadence focuses on...
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Analyst/Coordinator
Epic is doing some segregation with Prelude, and we are getting a little smarter in the system....
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Analyst/Coordinator
Epic’s cost is so ridiculous. Not that the system is not good enough that it gives us a decent...
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Director
With Epic, we get a dedicated technical support person, and it feels like they are on call and can...
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Director
The registration schedule part of Prelude works very well. It is very easy to navigate and build.
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Director
Overall, Epic does a really great job. They are super knowledgeable, and they get us to the goal...
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Director
Epic's system is not necessarily inexpensive, but they really shone through with all their builds...
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Director
Epic's system allows us to build things separately for our clients. The system's work queues are...
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Analyst/Coordinator
It is really complicated to add insurance information and pick the right payer in Prelude. It isn't...
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Analyst/Coordinator
Almost everything is reportable out of Prelude. Not only is the system producing results, but it is...
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Analyst/Coordinator
I am not a money person, but I know that we get credit with Epic for meeting certain standards, and...
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Director
Resolute Professional Billing is a great product. Compared to other products we have used, Epic's...
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Director
Epic is very up front about extra costs. We know what we can do without getting additional charges...
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Director
We couldn't ask for a better team. Our contacts at Epic are very proactive. We make some funny...
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Director
Epic trains so many people coming from so many different backgrounds that training can be boring for...
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Director
Resolute Professional Billing is a powerful tool. With Epic, I don't see the need to do a reinstall...
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Director
Epic's Cash Management module needs a lot of upgrades. There are things with the reporting that...
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Director
Epic is really concentrated on working with their IT partners and presenting things at a senior...
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Director
I would not say that Prelude performs at the highest level that it could. Another component of it is...
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Manager
Epic keeps their promises, but some of their promises take longer to keep than others. They always...
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Manager
The solution's implementation was a little sad. Nothing was where it should have been. That might...
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Director
Epic is definitely meeting our needs. They have a lot of tools available to us. There are certain...
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Manager
Epic keeps their promises. There have been very few times that they didn’t come through for us.
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Manager
Epic’s executive involvement is really good. They are truly able to make decisions and help us.
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Manager
Epic is very strong with Prelude, which is on the registration side and their oldest product. We use...
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Manager
One of the questions I have about Epic is why we have to have a third-party vendor come in to help...
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Manager
Epic does provide training materials, but it costs money for them to come on-site to do the training....
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Manager
We get great support from Epic. We can get right to the crews that support our applications. We can...
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Analyst/Coordinator
Our billers are working the external edits inside of Resolute Professional Billing. The system has...
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Analyst/Coordinator
On the implementation side, some of Epic's people listened, and some did not. The ones who didn't...
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Analyst/Coordinator
One infamous thing about Epic is that every time there is an update, whatever was fixed breaks...
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VP/Other Executive
I have been on Epic’s software for a long time. I understand the system, integration, and...
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Director
I think that Epic is doing a great job of driving outcomes. I would probably buy this system again....
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Director
The vendor's training is a little bit different depending on the user's state, so it isn't as...
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Director
From a billing perspective, the system's interoperability doesn't exist. That isn't a knock on Epic....
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Analyst/Coordinator
Epic's solution was built for hospital systems, so the professional billing is a work in progress. I...
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Analyst/Coordinator
One limitation with the solution is that we are not able to fully integrate all of our business...
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Director
Epic is constantly involved with Resolute Professional Billing. They keep doing amazingly with their...
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VP/Other Executive
There are some things in Resolute Professional Billing that could have been tested a little better....
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VP/Other Executive
Resolute Professional Billing functions very well compared to other solutions that I have seen. We...
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VP/Other Executive
Epic delivers new technology. They are also open to new ideas about how to make things better. They...
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VP/Other Executive
Epic isn't just there to provide us with a product. They also understand key metrics and outcomes...
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VP/Other Executive
Epic stays up to date and is very quick to help us solve regulatory changes. During the COVID-19...
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Director
Resolute Professional Billing is not as user friendly or as intuitive as Resolute Hospital Billing...
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Director
Epic’s support people are very responsive. They get things resolved. Epic is usually ahead of the...
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Director
When it comes to new technology, Epic is constantly bringing out new things and is way ahead of...
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Director
The billing systems from Epic meet our needs. The Resolute Professional Billing side is really where...
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Director
Epic is good with research and development. When they launch a product, it improves very quickly....
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Director
I work with an account representative from preservices, and the representative is proactive. The...
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Director
The application seems to be needlessly complicated. It seems to be very different from the vendor's...
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CIO
Epic has done a great job of supporting us through COVID-19. They have a tool we can use for free,...
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Manager
It takes a minute to learn Resolute Professional Billing, but once I learned it and understood it,...
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Manager
Resolute Professional Billing has great automation functionality and great electronic functionality....
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Manager
I am not a fan of the In Basket in Resolute Professional Billing. If I need to send a note to a...
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VP/Other Executive
Depending on the health plan, patients have different co-pays. Some health plans don't pay for...
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VP/Other Executive
We have a list of improvements that we would like to see in the product. We meet with Epic on a...
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VP/Other Executive
Where I get frustrated with Epic is they really stick to their foundation system. I understand why,...
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Analyst/Coordinator
We have quarterly updates with Epic, and they have been very effective at telling us what is new and...
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Analyst/Coordinator
The support from Epic is great. We have weekly meetings with them. They are proactive, and they...
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Manager
I didn’t think that the training was thorough. Epic provided high-level training, and it was not...
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Manager
Right now, Epic is reactive with their service for trying to fix the issues we are finding on the...
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Manager
Driving outcomes is one thing Epic does really well. They are very data driven. They work very hard...
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Manager
With Prelude, we have a lot of work to do to get it working as it was promoted. We are having...
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CIO
I am pretty pleased with Epic. I have had to play hardball a couple of times, but I have been...
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CIO
Epic is overly concerned with making themselves look good. They are overly cautious about...
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VP/Other Executive
Occasionally, we have had to purchase technologies from outside vendors to fill unexpected gaps...
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VP/Other Executive
The solution is something that can be fine-tuned. My boss answers to a couple of folks who want to...
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VP/Other Executive
For the most part, the vendor keeps their promises, but there are some things that fall through the...
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VP/Other Executive
Searching for an account in Resolute Professional Billing takes a lot of clicks and digging. I think...
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VP/Other Executive
We use Resolute Professional Billing differently than most organizations do. It would be helpful if...
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Director
Hospital and professional billing are so different, but I don't think one is better than another or...
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Director
This system works just fine for our organization. Our operational leaders are happy with the...
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