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KLAS Research Director - Aaron Gleave
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Director

I would not say that Prelude performs at the highest level that it could. Another component of it is...

May 2021
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Manager

Epic keeps their promises, but some of their promises take longer to keep than others. They always...

May 2021
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Manager

The solution's implementation was a little sad. Nothing was where it should have been. That might...

May 2021
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Director

Epic is definitely meeting our needs. They have a lot of tools available to us. There are certain...

May 2021
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Manager

Epic keeps their promises. There have been very few times that they didn’t come through for us.

May 2021
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Manager

Epic’s executive involvement is really good. They are truly able to make decisions and help us.

May 2021
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Manager

Epic is very strong with Prelude, which is on the registration side and their oldest product. We use...

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Manager

One of the questions I have about Epic is why we have to have a third-party vendor come in to help...

May 2021
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Manager

Epic does provide training materials, but it costs money for them to come on-site to do the training....

Apr 2021
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Manager

We get great support from Epic. We can get right to the crews that support our applications. We can...

Apr 2021
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Analyst/Coordinator

Our billers are working the external edits inside of Resolute Professional Billing. The system has...

Apr 2021
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Analyst/Coordinator

On the implementation side, some of Epic's people listened, and some did not. The ones who didn't...

Apr 2021
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Analyst/Coordinator

One infamous thing about Epic is that every time there is an update, whatever was fixed breaks...

Apr 2021
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VP/Other Executive

I have been on Epic’s software for a long time. I understand the system, integration, and...

Apr 2021
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Director

I think that Epic is doing a great job of driving outcomes. I would probably buy this system again....

Apr 2021
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Director

The vendor's training is a little bit different depending on the user's state, so it isn't as...

Apr 2021
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Director

From a billing perspective, the system's interoperability doesn't exist. That isn't a knock on Epic....

Apr 2021
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Analyst/Coordinator

Epic's solution was built for hospital systems, so the professional billing is a work in progress. I...

Apr 2021
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Analyst/Coordinator

One limitation with the solution is that we are not able to fully integrate all of our business...

Apr 2021
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Director

Epic is constantly involved with Resolute Professional Billing. They keep doing amazingly with their...

Mar 2021
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VP/Other Executive

There are some things in Resolute Professional Billing that could have been tested a little better....

Mar 2021
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VP/Other Executive

Resolute Professional Billing functions very well compared to other solutions that I have seen. We...

Mar 2021
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VP/Other Executive

Epic delivers new technology. They are also open to new ideas about how to make things better. They...

Mar 2021
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VP/Other Executive

Epic isn't just there to provide us with a product. They also understand key metrics and outcomes...

Mar 2021
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VP/Other Executive

Epic stays up to date and is very quick to help us solve regulatory changes. During the COVID-19...

Mar 2021
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Director

Resolute Professional Billing is not as user friendly or as intuitive as Resolute Hospital Billing...

Feb 2021
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Director

Epic’s support people are very responsive. They get things resolved. Epic is usually ahead of the...

Feb 2021
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Director

When it comes to new technology, Epic is constantly bringing out new things and is way ahead of...

Feb 2021
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Director

The billing systems from Epic meet our needs. The Resolute Professional Billing side is really where...

Feb 2021
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Director

Epic is good with research and development. When they launch a product, it improves very quickly....

Feb 2021
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Director

I work with an account representative from preservices, and the representative is proactive. The...

Feb 2021
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Director

The application seems to be needlessly complicated. It seems to be very different from the vendor's...

Feb 2021
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CIO

Epic has done a great job of supporting us through COVID-19. They have a tool we can use for free,...

Jan 2021
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Manager

It takes a minute to learn Resolute Professional Billing, but once I learned it and understood it,...

Jan 2021
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Manager

Resolute Professional Billing has great automation functionality and great electronic functionality....

Jan 2021
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Manager

I am not a fan of the In Basket in Resolute Professional Billing. If I need to send a note to a...

Jan 2021
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VP/Other Executive

Depending on the health plan, patients have different co-pays. Some health plans don't pay for...

Jan 2021
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VP/Other Executive

We have a list of improvements that we would like to see in the product. We meet with Epic on a...

Jan 2021
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VP/Other Executive

Where I get frustrated with Epic is they really stick to their foundation system. I understand why,...

Dec 2020
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Analyst/Coordinator

We have quarterly updates with Epic, and they have been very effective at telling us what is new and...

Dec 2020
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Analyst/Coordinator

The support from Epic is great. We have weekly meetings with them. They are proactive, and they...

Dec 2020
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Manager

I didn’t think that the training was thorough. Epic provided high-level training, and it was not...

Dec 2020
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Manager

Right now, Epic is reactive with their service for trying to fix the issues we are finding on the...

Dec 2020
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Manager

Driving outcomes is one thing Epic does really well. They are very data driven. They work very hard...

Dec 2020
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Manager

With Prelude, we have a lot of work to do to get it working as it was promoted. We are having...

Dec 2020
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CIO

I am pretty pleased with Epic. I have had to play hardball a couple of times, but I have been...

Nov 2020
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CIO

Epic is overly concerned with making themselves look good. They are overly cautious about...

Nov 2020
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VP/Other Executive

Occasionally, we have had to purchase technologies from outside vendors to fill unexpected gaps...

Nov 2020
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VP/Other Executive

The solution is something that can be fine-tuned. My boss answers to a couple of folks who want to...

Nov 2020
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VP/Other Executive

For the most part, the vendor keeps their promises, but there are some things that fall through the...

Nov 2020
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VP/Other Executive

Searching for an account in Resolute Professional Billing takes a lot of clicks and digging. I think...

Oct 2020
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VP/Other Executive

We use Resolute Professional Billing differently than most organizations do. It would be helpful if...

Oct 2020
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Director

Hospital and professional billing are so different, but I don't think one is better than another or...

Oct 2020
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Director

This system works just fine for our organization. Our operational leaders are happy with the...

Oct 2020
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Manager

Something I would like to see in Resolute Professional Billing is quicker eligibility checking.

Oct 2020
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Director

I thought that navigating the system would be easier. Epic said they had something called Single...

Oct 2020
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Director

Our employees are adjusted to Resolute Professional Billing. I don't know whether they are well...

Oct 2020
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Director

Epic doesn't charge us for every little thing. Epic's pricing is at least comparable to the way that...

Oct 2020
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Director

Resolute Professional Billing is part of our long-term plans. Epic has things in development for...

Aug 2020
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Director

Epic’s training is generally good but not site specific. We have to do more training internally just...

Aug 2020
(0)
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Director

Epic's platform is so expensive, but there isn’t a second option that is anywhere close to Epic's...

Aug 2020
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CIO

I don’t require a quarterly meeting to touch base with the leaders at Epic or anything like that,...

Aug 2020
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Analyst/Coordinator

The product has great flow for patient intake. It simplifies the registration process. The...

Aug 2020
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Analyst/Coordinator

I would like there to be more integration with Prelude and our clinical applications. We are working...

Aug 2020
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Manager

Epic had different reports that administrators could view, which would validate whether they ran a...

Aug 2020
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Manager

We work with Epic on a regular basis. I am very much a fan of them, and I think very positively of...

Aug 2020
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CMIO

The implementation for Resolute Professional Billing went okay. We could have used better training...

Jul 2020
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CMIO

Resolute Professional Billing connects very well with all of our other Epic systems.

Jul 2020
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Manager

Resolute Professional Billing is a little less user friendly than the hospital billing system, but...

Jul 2020
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Manager

Our technical support individual that is on Resolute Professional Billing is very good and...

Jul 2020
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Physician

Resolute Professional Billing is a good billing system. I wish that it were more specific to our...

Jun 2020
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Physician

The support for Resolute Professional Billing is very good. Epic is available to answer the...

Jun 2020
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Manager

The billing solution is very complex. It is taking our team a lot of time to become efficient with...

Jun 2020
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Manager

The support for Resolute Professional Billing isn't as good as the support for the clinical side....

Jun 2020
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Director

I rate Epic high for training. They have so many training resources. I just wish that we had the...

Jun 2020
(0)
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Director

The vendor executives are pretty involved. Epic is really expensive, but we have gotten our money’s...

Jun 2020
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VP/Other Executive

We have a ton of things going on right now, but so much of the work that we are doing is with Epic....

Jun 2020
(0)
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VP/Other Executive

The good thing about Epic is that everybody is on it. We can't go very far without finding another...

Jun 2020
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Director

Epic has been unbelievable during the COVID-19 pandemic. If I could give them a 10 on a scale of...

Jun 2020
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Director

I rate the executive involvement low because the people we generally interact with are not the...

Jun 2020
(0)
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Director

Integrating with anything outside of Epic’s platform isn’t good, but the integration among Epic...

Jun 2020
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VP/Other Executive

I feel like Prelude wants to be every application for its end users and cover the gamut of what an...

Jun 2020
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VP/Other Executive

I think Epic’s system is a clean, intuitive pathway, but the access suite of products tend to not...

Jun 2020
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VP/Other Executive

Epic is doing well. They have been very supportive during the COVID-19 crisis. They have created...

May 2020
(0)
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VP/Other Executive

Epic’s product is expensive, but I think I have gotten my money’s worth. I definitely would...

May 2020
(0)
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Manager

I just don’t know that Epic has invested time in understanding the chargemaster role. That area...

May 2020
(0)
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CIO

The vendor's training model is very different in the sense that there is a library of classes that...

May 2020
(0)
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CIO

The product is very usable and has a graphical interface that is very modern. The vendor support is...

May 2020
(0)
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Director

The implementation with Epic went pretty well, but there are always operational workflows that can’t...

May 2020
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Director

The Revenue Guardian component could be improved. A lot of our revenue integrity reports don’t...

May 2020
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Director

In terms of the COVID-19 crisis, I haven’t seen any bumps in the road with continuing operations and...

May 2020
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Director

Epic has put out a huge amount of data as a way to support us through the pandemic, but I think that...

May 2020
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Director

Epic is on top of their training. They have everything available on their user web page.

May 2020
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Director

Epic invests a huge amount of operational time to make sure that the efficiency and interoperability...

May 2020
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Director

Epic is top quality; we pay for what we get. Epic is on top of things. Something that Epic has...

May 2020
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Director

Epic assigns very specific people that we go to; they have a technical services member that we work...

May 2020
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Director

Epic stopped nickel-and-diming us a long time ago.

May 2020
(0)
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Director

The system's ease of use comes down to more internal and operational things, but with Epic’s latest...

May 2020
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Director

Epic’s support is excellent and top notch. I can email any of my technical support people right now...

May 2020
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Director

Epic is horribly proactive. Sometimes we don't have the time to meet with them to actually go over...

May 2020
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Director

Something that I want to see is for Epic to look at their pricing structure. Initially, the biggest...

May 2020
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Manager

We came from a very manual system that was heavily laden with paper. The Epic system has automated a...

May 2020
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Manager

I have remittance issues, and there are some minor efficiencies that could be improved. Epic could...

May 2020
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Manager

Epic could have been more hands on during the implementation stage.

May 2020
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Manager

What I learned in school in Epic land didn't make any sense until I was in production and applying...

May 2020
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Manager

Epic is really on top of delivering new technology, almost too much.

May 2020
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Manager

I would tell others to be prepared to do a lot of hands-on training. I am not dogging Epic for that....

May 2020
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