Resolute/Prelude/Cadence Ambulatory Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Operations, Product

When I compare what Epic was several years ago, there have been so many upgrades and improvements...

Jul 2024
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Director

Relationship, Operations

We have had a couple of issues since the go-live. While we were building the system, I wanted my...

Jul 2024
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Director

Value

We are charged for everything, even for the people who come to do training. The quality of the...

Jul 2024
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Director

Loyalty, Operations, Product

Coming to this organization with my knowledge of Epic, I felt that I had a lot more control over how...

Jul 2024
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Director

Product

Resolute Professional Billing is a struggle. If Epic could make it function more like Resolute...

Jul 2024
||
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Director

Product

I would say the strength of Resolute Professional Billing is that the view of it for the end user is...

Jul 2024
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Director

Product

Epic obviously has some opportunities to improve the ease of use of Resolute Professional Billing,...

Jul 2024
||
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Director

Operations

Training might be something Epic could improve on. They have good testing for the implementation on...

Jul 2024
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Director

Loyalty, Value

I think Epic is still number one in the industry, so I don't know that we would ever switch away...

Jul 2024
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Director

Operations, Product

We have had good upgrades and releases with Epic because they lay out a road map and the testing....

Jul 2024
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Manager

Value

Epic doesn’t take everything into consideration when implementing enhancements. I suppose that is a...

Jun 2024
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Manager

Culture

Epic oftentimes promotes or demonstrates things in a perfect world and doesn't really bring in any...

Jun 2024
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Manager

Product

Epic’s upgrades have had many more issues in the last couple of years. We are frequently getting...

Jun 2024
||
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Manager

Relationship

We like the functionality and configurability of Resolute Professional Billing. Even if we come...

Jun 2024
||
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Manager

Product

What Epic's system doesn't do such a good job of is identifying when it is about to generate a...

Jun 2024
||
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CEO/President

Relationship, Operations

Epic is a great partner, and they are very responsive. A lot of our training comes through our host....

May 2024
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CEO/President

Loyalty, Value

If I were on the market looking for an EHR or PM solution, cost is probably the biggest driving...

May 2024
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VP/Other Executive

Operations

Our challenge is that the Epic people on our implementation and our current Epic technical support...

Apr 2024
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VP/Other Executive

Product

When we have a certain type of practice and are putting in someone as the proxy for MyChart, that...

Apr 2024
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VP/Other Executive

Operations, Product

In some ways, I like Epic's system better than another system, but in other ways, I don't. In...

Apr 2024
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VP/Other Executive

Product

I don't know that Epic is doing a ton with new technology in Prelude because it is pretty baked. We...

Apr 2024
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Director

Relationship

Nothing is perfect with the product, but we always receive great support with our upgrades, and the...

Apr 2024
||
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Director

Product

Resolute Professional Billing allows us to customize to what we need organizationally and to what...

Apr 2024
||
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Director

Relationship, Operations

Our upgrades usually go very smoothly. Things are only getting easier and easier. With all of Epic’s...

Apr 2024
||
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Director

Loyalty, Relationship

A lot of the big outcomes we have gotten to over the last few years have been driven by Epic or by...

Apr 2024
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Director

Operations

The initial and ongoing training from Epic is not quite as effective as it used to be. The initial...

Apr 2024
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Director

Relationship, Operations

Epic is very good with our upgrades, and their support is great. They also give us a lot of guidance....

Apr 2024
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Director

Product

The interoperability throughout the entire patient realm of care from Epic is unmatched to me. No...

Apr 2024
||
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Director

Relationship, Product

Epic maintains top-notch product quality; I would recommend them to anyone.

Apr 2024
||
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Director

Relationship, Operations

Epic has implemented better programs throughout the years, like the BFF program. They have a...

Apr 2024
||
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Director

Product

Resolute Professional Billing is old school. It makes a physician enter every little thing. It...

Apr 2024
||
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Director

Loyalty, Relationship, Product

I don't know whether other products out there are better than Resolute Professional Billing, but I...

Apr 2024
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Director

Loyalty, Operations, Product

From an Epic perspective, our health system has let things lapse so much, but we plan to get onto...

Apr 2024
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Director

Product

With Epic, there is a lack on both sides of integration between the interfaces of the systems.

Apr 2024
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Director

Relationship, Product

There are some things we could do better in Prelude, but I feel like the problems are on our side...

Apr 2024
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Manager

Culture, Operations

We went live on a certain Epic system, and Epic promised us that we wouldn't have any issues and...

Apr 2024
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Manager

Relationship

Epic has a very siloed and divisive company base. They have a lot of departments that don't talk to...

Apr 2024
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Manager

Relationship, Product

We have had some struggles with the way the system is used between us and an affiliate. I like the...

Apr 2024
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Manager

Culture, Relationship, Value

Epic promotes things and promises things. I know that that is a sales tactic, but they will come in...

Apr 2024
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Manager

Loyalty, Operations, Product

The system will stay at our organization. It isn't going anywhere. I know that Epic has their...

Apr 2024
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COO

Operations, Product, Value

While implementing Resolute Professional Billing, we were bogged down a fair amount the first few...

Mar 2024
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COO

Operations, Product

There is still a lot for us to learn about Resolute Professional Billing. For instance, we had a...

Mar 2024
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COO

Relationship

On the revenue cycle side, Epic has been fairly good in helping us. They are accountable in meeting...

Mar 2024
||
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COO

Value

Epic strives to be very automated in terms of releasing charges. If Epic sees something as a clean...

Mar 2024
||
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COO

Product

In Resolute Professional Billing, there are a few ways charges get added. One way is by manually...

Mar 2024
||
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COO

Operations

The majority of our analysts were training and building simultaneously in our implementation. We...

Mar 2024
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CMIO

Relationship

We have regular calls with Judy Faulkner, so I'm very happy with Resolute Professional Billing and Epic....

Mar 2024
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Analyst/Coordinator

Product

I like Epic’s integration to eligibility clearinghouses because we can provide data in Resolute...

Feb 2024
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VP/Other Executive

Operations, Product

Epic's system is awful for professional billing. There is no nice way to say that. Resolute...

Feb 2024
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VP/Other Executive

Product

Epic has started looking at certain vendors as competitors recently, and they are forcing restricted...

Feb 2024
||
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VP/Other Executive

Culture, Value

Epic hooks people in by getting them to sign a contract for years ahead so that it would be hard to...

Feb 2024
||
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Director

Relationship

Epic doesn’t keep all promises, but they do a good job of keeping as many as they can. I'm involved...

Jan 2024
||
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Director

Product

Prelude works in tandem with the scheduling and registration pieces. What I like the best about...

Jan 2024
||
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Director

Product

There are very few times that Prelude is down or unavailable to us, so we are not scrambling to try...

Jan 2024
||
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Director

Product

I would like to see improvements with integration into third parties. Everything is built within...

Jan 2024
||
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Analyst/Coordinator

Operations, Product

Setting up Prelude is the hardest thing most of us have ever done. It is not an easy thing. The...

Jan 2024
||
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Analyst/Coordinator

Product

I like Prelude’s work queues, the ability to use rules to make things work, the dashboards, and the...

Jan 2024
||
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Analyst/Coordinator

Relationship

Epic stays on top of things. If we ever have an idea of something, Epic really takes it to heart....

Jan 2024
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Analyst/Coordinator

Relationship

We have a wonderful technical advisor for Prelude. Epic assigns people to us, and I love that...

Jan 2024
||
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Director

Product

The biggest thing for us is just that Epic has made billing simple and has made so much of it...

Jan 2024
||
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Director

Culture, Value

People often say that Epic is so expensive and that the new modules and functionality come with...

Jan 2024
||
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Director

Culture, Value

With Epic, we get what we get. We know what we are getting and the different values in the different...

Jan 2024
||
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Manager

Product

I like the customization of Resolute Professional Billing. It serves our business needs and is easy...

Jan 2024
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Manager

Relationship

I like the vendor's foresight in informing us about products that are going to be changed or...

Jan 2024
||
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Manager

Product

I would improve reporting within Resolute Professional Billing. We have a limited ability to report...

Jan 2024
||
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CIO

Relationship, Operations

I would recommend that Epic continue to have proactive check-ins with our stakeholders and take...

Jan 2024
||
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Director

Product

Overall, Epic’s professional billing solution is very intuitive and easy to work with. The major...

Jan 2024
||
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Director

Operations

Epic provides several methods for training, including webinars, technical documents, and forums....

Jan 2024
||
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Director

Operations

The great thing is that Epic is with the training every step of the way. Other vendors help us do...

Dec 2023
||
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Director

Relationship

Epic is very engaged, and we partner together for solution problem-solving every day. We can log...

Dec 2023
||
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Director

Loyalty, Relationship

Our business partners want a couple of things that aren't possible and don't appear to be on Epic's...

Dec 2023
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Director

Product

Being able to require the patient to store a credit card on file outside of a payment workflow in...

Dec 2023
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Director

Product

How different billing systems work is not anywhere near as refined or smooth of a process for the...

Dec 2023
||
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Director

Relationship

An area that I am particularly blessed in when it comes to Epic is my Resolute Professional Billing...

Dec 2023
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Director

Loyalty, Relationship, Product

To be more proactive, Epic could stay ahead and on top of market trends, and that is hard in...

Dec 2023
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(0)
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Director

Loyalty

Having had some time in other vendors' EHRs, I don't think the other vendors would support or scale...

Dec 2023
||
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Director

Relationship

There are certain things that Epic hasn't gotten to yet. There are enhancement requests out there...

Dec 2023
||
(0)
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Director

Product

Things are going great. The system has a lot of automation capabilities, so it is really good when...

Dec 2023
||
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Director

Relationship, Operations

I would tell a friend who was considering the product that our implementation was fantastic. Epic is...

Dec 2023
||
(0)
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Director

Product

We have some issues with the system's ease of use for end users, but overall, our experience with...

Dec 2023
||
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Manager

Product

There are some nuances with payers, and we need a little more flexibility to accommodate some of...

Dec 2023
||
(0)
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Manager

Relationship

The vendor reaches out with financial concerns. If there are any implications with how a system...

Dec 2023
||
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Manager

Relationship

I have worked with other vendors, and Epic is a leading vendor in the market. There is a bit of a...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Resolute Professional Billing, as far as practice management systems go, is the most robust I have...

Dec 2023
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Analyst/Coordinator

Relationship

Epic gives us a heads-up on known issues and when they will be resolved. They also tell us when the...

Dec 2023
||
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Analyst/Coordinator

Product

Some of the product's work queues can be a bit cumbersome and challenging, like the credit work queues....

Dec 2023
||
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Analyst/Coordinator

Relationship

Epic usually gives us a heads-up on anything that they know is a reportable issue. They also tell us...

Dec 2023
||
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Analyst/Coordinator

Relationship, Product

We have made a couple of enhancements in Resolute Hospital Billing, but if we forget to take...

Dec 2023
||
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Analyst/Coordinator

Product

Our journey with Epic has gone fairly well. Our model of business is a bit different from...

Dec 2023
||
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CIO

Loyalty

We are starting to really get the benefits that Epic is bringing to most of their clients. We are on...

Dec 2023
||
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CIO

Value

We pay Epic a lot. They are just too expensive.

Dec 2023
||
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VP/Other Executive

Operations, Product

Smaller or less sophisticated practices struggle more with the workflows in Resolute Professional...

Dec 2023
||
(0)
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COO

Culture, Value

We have internal conversations about surprises that we have had from Epic in terms of certain things...

Dec 2023
||
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COO

Product

It is like pulling teeth to get Resolute Professional Billing to talk with other solutions. We have...

Dec 2023
||
(0)
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COO

Relationship

Every time I have had a question, I have gotten a fast answer from Epic, so they are very responsive....

Dec 2023
||
(0)
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COO

Relationship

I would tell people looking into Epic that we are happy with them, but people should evaluate...

Dec 2023
||
(0)
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Manager

Relationship

Epic is responsive and knowledgeable, and Prelude is a quality product. I have enjoyed working with...

Nov 2023
||
(0)
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Manager

Relationship, Operations

If there is a best practice or a solution that might benefit us, sometimes we don't hear about it...

Nov 2023
||
(0)
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Manager

Product

We love that the professional billing piece is integrated. It is easy to use, and there are a lot of...

Nov 2023
||
(0)
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Manager

Product

Epic could work on more of a standard solution for provider-based billing and reporting options to...

Nov 2023
||
(0)
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Manager

Relationship, Value

There are a few things we are still struggling to calculate. But we appreciated Epic’s reaction to...

Nov 2023
||
(0)
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Manager

Product

My experience with Resolute Professional Billing has been fantastic. The system meets our needs for...

Nov 2023
||
(0)
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Director

Operations

Epic has videos for end users, and those help with ease of use. Some of the workflows can be a...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

If we were out on the market looking for an EHR, our number-one consideration would be Epic. We...

Nov 2023
||
(0)
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Director

Relationship

In terms of Epic keeping their promises, the vendor is very concerned about how they answer our...

Nov 2023
||
(0)
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Director

Operations

Epic has good resources, especially their documentation, for us to fall back on for training on any...

Nov 2023
||
(0)
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Director

Relationship

If something in the product is not working, Epic finds a solution very quickly. We like Epic’s...

Nov 2023
||
(0)
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CIO

Product

Resolute Professional Billing stands out against some of its competitors because it is integrated...

Oct 2023
||
(0)
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CIO

Value

We would buy Resolute Professional Billing again, but we would have to work on the system's price...

Oct 2023
||
(0)
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CIO

Operations

I like Epic's certification process where people have to take Epic's training and then pass some...

Oct 2023
||
(0)
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CIO

Operations

I think that Epic has gone away from a lot of the computer-based training that was implemented...

Oct 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I was an analyst on another solution prior to being certified on Epic's product. Epic's product far...

Oct 2023
||
(0)
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COO

Relationship

Epic’s support is awesome, and we have no issues with it. We have folks that we can reach out to so...

Oct 2023
||
(0)
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COO

Relationship

We have a relationship with one of the vendor's executives; we can contact that person if we need...

Oct 2023
||
(0)
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COO

Relationship, Value

I would tell a friend that our Epic experience has been really positive. The vendor is highly...

Oct 2023
||
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CIO

Relationship

Resolute Professional Billing is a very mature product that is used by a lot of people. The vendor’s...

Oct 2023
||
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CIO

Relationship

I don't know our personal billing support person that well. I don't interact with that person much,...

Oct 2023
||
(0)
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CIO

Operations

When analysts go to Epic’s training, there are people from all different organizations, but it feels...

Oct 2023
||
(0)
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VP/Other Executive

Operations

Epic's implementation wasn't as good as we expected it to be. There were a lot of things that were...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Epic is very supportive, and they are partners to us. The vendor follows up with us, and they don't...

Oct 2023
||
(0)
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VP/Other Executive

Operations

The quality and effectiveness of Epic's initial and ongoing training aren't good. That was a big...

Oct 2023
||
(0)
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Director

Relationship

We have no problems with Prelude. I would suggest that a friend working with Epic on Prelude be very...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

There are some things that we could do to achieve our current goals in Prelude. We are probably...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship

I am going to assume my overall satisfaction in a year will stay high because the vendor provides...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Value

Epic is really good at not making promises because they know how hard it is to keep them. The...

Sep 2023
||
(0)
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VP/Other Executive

Operations

Epic is really good at training us on how to log in and do a few simple things, but it is really...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We would like to see more interoperability between the Epic hospital billing module and the Epic...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

When there are issues with clearing or with a payer being down, the vendor sends out pretty good messages....

Aug 2023
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VP/Other Executive

Loyalty, Product

All of the things that we are looking for are on Epic's development list, like additional reporting...

Aug 2023
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Director

Loyalty, Relationship

Epic is an amazing company to work with. They are very forward-thinking and innovative, and they are...

Aug 2023
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Director

Value

If we want a feature with bells and whistles, Epic is going to say there is a licensing fee.

Aug 2023
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Director

Culture, Relationship

Epic works very hard to keep all of their promises. They work very hard to keep and not miss the...

Aug 2023
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Director

Product, Value

Some of Epic’s recent upgrades have saved time for the users. Instances of downtime are very minimal....

Aug 2023
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Director

Product

There are still some opportunities to reduce the number of clicks things require, and there is a lot...

Aug 2023
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Analyst/Coordinator

Product

We would like to see a way where the platform can seem more seamless to our end users. We don’t know...

Aug 2023
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Director

Product

The product is very good from a billing perspective, but when it comes to some of the work queues...

Aug 2023
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Director

Loyalty, Relationship

We contact Epic’s support team a lot by phone. They hear us, but Epic is just such a large ship to...

Aug 2023
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Director

Relationship

Epic is proactive. They let us know as soon as they release any developments.

Aug 2023
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VP/Other Executive

Product, Value

With Resolute Professional Billing, we can get bills out the door, receive them, and get them paid.

Aug 2023
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VP/Other Executive

Value

A lot of what we are looking to do is make our work efficient for our people. Labor is a big...

Aug 2023
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VP/Other Executive

Product

Integration with Epic can be very difficult if Epic's system is not up and running on the latest...

Aug 2023
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Manager

Relationship

When something really major happens, the support we get is very good. Epic is very good at getting a...

Aug 2023
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Manager

Product

The amount of automation in Resolute Professional Billing was a big thing for us. We were able to...

Aug 2023
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