Resolute/Prelude/Cadence Ambulatory Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product, Value
We have a lot of work to do when it comes to optimizing Epic's systems. We are still struggling with...
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Relationship, Value
Epic rarely reaches out to us. I would encourage Epic's leaders to act like partners invested in our...
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Loyalty, Product
The number-one reason I love Epic is that they basically have an integrated platform. Our...
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Product
I think Resolute Professional Billing does a good job of keeping track of everything and creating...
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Product
Sometimes, when we are sharing information outside of our organization, we are a little trapped by...
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Product, Value
One benefit we have seen from using multiple solutions from Epic has been the integration of data....
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Value
It seems like we get charged for every little thing with Epic. However, I don't know whether that is...
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Product
Resolute Professional Billing is very stable. It is one system that I think continues to develop in...
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Operations, Product
I would suggest that Epic continue to develop and implement things with simplicity in mind. We want...
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Product
In terms of things that are delivered in MyChart, there is nothing wrong with the system's...
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Product
Resolute Professional Billing's biggest strength is integration. It is important for our patients to...
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Product, Value
The product is fine. Using multiple solutions from Epic is a huge benefit compared to using all...
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Product
We haven't found Epic's coding software to be sufficient. We have pursued a third-party HCC coding...
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Relationship
Epic has been extraordinarily positive and proactive about helping us get as much juice for our...
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Product
Resolute Professional Billing is a very complete revenue cycle tool. Revenue cycle things aren't...
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Relationship
Epic’s core product is very good. Everyone knows that. However, the biggest thing Epic could do is...
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Relationship, Product
Every time we get an upgrade or a feature release, it breaks more things in Resolute Professional...
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Relationship
Epic does not keep promises on timelines. With the ticketing process that Epic has in place for...
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Product
Resolute Professional Billing is a great program. I'm not knocking it. Epic is just lacking in some...
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Value
I don't see many of the bills or know of all the bills that happen, but with everything that Epic...
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Relationship, Product
The base program of Resolute Professional Billing is phenomenal. By using Epic for multiple...
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Product
We have been trying to get Epic to give us communication work queues. Epic says that is too much...
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Relationship
Epic is probably not going to change. I hope they do. Epic has a very egotistical view that they are...
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Relationship
Epic does their best to keep their promises. If they tell us they are going to do something, they do...
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Operations
The training from Epic still lacks a lot about scaling practice allocations and flow. Epic is...
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Operations, Value
Our licensing costs went down with Epic, but our internal staffing costs and hardware costs went way...
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Product
The big miss in the functionality of Resolute Professional Billing is that the professional billing...
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Culture, Loyalty, Relationship
Epic does a great job of giving us the tools and the people to help us figure out what needs to...
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Operations
Epic does really well in training. Epic really does put a lot of information out there. They have an...
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Product
Resolute Professional Billing does offer a means for a provider to be seamless in terms of how they...
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Relationship
Epic’s support is really good. We can call or email the support team. Epic’s technical support...
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Loyalty
We can't replace Resolute Professional Billing. I don't think that replacement would happen. We have...
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Product
Resolute Professional Billing needs to be more seamless between the professional billing and the...
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Product
Resolute Professional Billing is a fairly complicated system because it has so much in it. It has...
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Product
Epic doesn't oversell Resolute Professional Billing. They know what the issues are in Resolute...
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Relationship, Product
The product is better than what we had before. Our previous system was very old and archaic, but I...
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Relationship
Epic is very proactive with compliance things, but with certain other things, they probably aren't...
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Product
Resolute Professional Billing is a transaction-based system that is very different than other...
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Product, Value
The benefits that we have realized by using multiple solutions from Epic have been streamlined IT...
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Loyalty, Relationship
Epic doesn't keep all of their promises, but that is more related to when they expect things to be...
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Operations
Due to the frequency of upgrades, there is a lot of information that we don't get the full benefit...
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Loyalty
I'm being optimistic with the system. I know we have some challenges, but we are going to get them solved....
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Relationship
We have a young Epic team, so it seems like lots of times, our Epic TS people that we work with are...
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Relationship
Epic needs to figure out what they want to be when they grow up. They need to figure out whether...
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Operations, Product
I would rate the quality and effectiveness of Epic's implementation services slightly above the...
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Loyalty
We are not in a steady state yet with Resolute Professional Billing. We are still digging ourselves...
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Relationship, Product
Resolute Professional Billing is pretty reliable. If it goes down, the issue is usually our...
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Product
We file for MIPS, and we need interoperability and everything up to the standard to file for...
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Relationship, Operations
I have had a regular touch-base meeting with Epic since before our go-live. Epic is proactive. I can...
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Product
Epic does not keep all their promises. Resolute Professional Billing leaves a lot to be desired. It...
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Operations
Our recent implementation experience with Epic was awful because we were put into a 15-month...
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Loyalty, Product
Our goal and our intent is to run a lean organization, and in order to run lean, we need more...
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Relationship
Epic doesn't really make any promises, but ultimately they are very difficult to work with on...
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Product
Epic could maybe bring Nova Notes, which are our upgrade notes that we use to build with, down to a...
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Relationship
We have a TS person. They have actually been with me for several years, and I am very grateful. That...
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Operations, Product
The workflows in Prelude are really well laid out into navigator sections, so we can manipulate...
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Product
Epic makes very solid products, but we do need to pull in ancillary and adjunct solutions to meet...
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Loyalty, Product
Because my organization has had Resolute Professional Billing for so long, there has been a lot of...
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Operations, Product
Our metrics are excellent. In terms of revenue operations teams, we have several things that we...
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Relationship
The way that Epic is structured, we have individuals who are definitely not at an executive level...
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Product
The cool thing about Epic's system is that it has different dashboards that show us financial...
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Loyalty, Relationship, Product
I would pick Epic all day long. Resolute Professional Billing is above and beyond what I have seen...
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Relationship
We do some pretty crazy stuff around here, and Epic has always been able to figure out how to make...
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Product
I like that regardless of what application we are working on or what area within Epic's system we...
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Operations
Epic could improve some of the reporting functionality and its ease of use. We want end-user...
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Relationship, Product
Epic is pretty transparent. Epic upgrades their system more frequently than our claims management...
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Product
The gigantic weakness of Prelude is having to navigate the system with mouse and keyboard...
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Product
Prelude’s strength is that Epic has switched to navigator sections, and those are much cleaner....
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Relationship, Product
Epic tells us things proactively, but we have to find the information; it is in an email or a link...
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Product
Prelude has a lot of information, and the layout and navigation could be better. We have to collect...
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Operations
Epic gets us mostly there with training, but sometimes there is just so much information that it...
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Relationship, Product
Epic meets our needs pretty well, and they have been able to evolve since we started using them...
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Operations, Product
A lot of times with training, we have to mine for the information from Epic. It is available but not...
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Product
The billing system is good, but there is still a disconnect between billing and the clinical side...
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Relationship
Epic keeps their promises the majority of the time. There is always a fallout or something....
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Relationship, Product
I have used another system a lot, but Epic wins by far. Epic is always coming out with so many new...
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Product
The end-user experience with Resolute Professional Billing is one of the things that I would call...
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Loyalty, Product
Resolute Professional Billing does a really good job with professional billing. I don't think that...
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Loyalty, Product
Resolute Professional Billing is a great product, but it is very busy. There is more than one way to...
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Operations, Product
Epic does a lot of upgrades, and they change things a lot. They will change screens and the...
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Product
Resolute Professional Billing works slightly differently than Resolute Hospital Billing. Resolute...
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Loyalty, Product
Our billing team complains about how many clicks there are in Resolute Professional Billing, but...
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Relationship, Operations, Product
We take upgrades really fast as they come out, and Epic has notes that tell us what is coming....
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Relationship
Epic is constantly working on improvements. They are constantly trying to keep up with standards,...
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Relationship
The one thing I would like to see changed with Epic is their process for when they can't fix...
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Relationship
We are always asking for more from Epic. They are always coming up with new stuff, even if we are...
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Product
Overall, I am thrilled with Epic. We have the Cadillac of the Cadillacs. I have worked in a lot of...
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Relationship, Operations
I would tell others looking at Resolute Professional Billing that everything depends on the team...
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Relationship, Operations, Product
There was just a lack of communication from Epic around some of the upgrades for Resolute...
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Loyalty
Our acting IT management people were coders for many years, and they speak quite highly of Resolute...
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Product, Value
The Resolute Professional Billing module offers a much more streamlined approach for our providers...
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Relationship
Epic doesn't keep all of their promises, but they keep most. There have been some commitments and...
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Relationship
Most of our requests go through our builders. They are the people who work with Epic's support...
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Loyalty, Product
I want patient self-registration to be something that is international. If 52% of the major...
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Relationship
We have made enhancement requests, and Epic's responses have been kind of slow. That is...
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Culture, Value
Epic doesn't charge us for every little thing. With the way our agreement or contract with Epic is...
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Operations
If I could design an education program for Prelude, it would be in-class training supplemented with...
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Product
Epic doesn’t really do any advertising, but if they tell us something is supposed to work, it does....
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Operations
With Epic, we do our own training, and then the IT folks go to whatever training is needed for...
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Operations
We don't completely understand the functionality of some of the tools we have. Nobody has trained me...
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Relationship
I don't ever have to call the executives of Epic, but I do know that they give us all the resources...
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Operations, Product
The product is so complex. I don't know how the vendor can make it easier, but sometimes it is hard...
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Value
I love Resolute Professional Billing. Epic's solutions are incredibly expensive, but I wouldn't want...
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Relationship, Operations, Product
We have been live with Epic's system for many years. There have been some bumps in the road, but for...
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Relationship
If Epic can't do something, they tell us that they can't do it. It is not like they are going to...
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Relationship
Epic is really proactively working towards accommodating FQHCs and all the complexities that come...
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Relationship, Operations
We have a person we work with from Epic, and I’m not fully satisfied with them. It has to do with...
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Product
Resolute Professional Billing is a bit difficult. Trying to find patient information sometimes can...
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Operations, Product
There are no major issues with Resolute Professional Billing; it helps us through our validation...
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Product
Epic is what all the major hospitals are using. It allows better patient-to-patient communication...
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Loyalty, Product
With integration, Epic is improving. They are really good, but we are implementing more and more, so...
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Relationship
We can get to Epic support and open tickets. We pick up the phone and call them, and the line is...
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Operations
With training, it is not always on-site; Epic offers virtual training and webinars. They call them...
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Product
I would like to see better reporting for Prelude, especially being able to get to the user level to...
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Relationship
I love that Epic regularly takes our feedback to the research and development teams and develops...
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Relationship
With Epic, there are times when if we are the only ones asking for an enhancement, the likelihood of...
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Loyalty
Epic is really starting to get into the AI space, especially when we talk about automation and...
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Product
Integration is always a struggle. I don't know if the issue is necessarily specific to Epic, but it...
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Relationship
Epic’s support team is strong. They are very good about communicating known issues and providing a...
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Product
Resolute Professional Billing is a great product. We have come a long way with Epic, and we are...
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Relationship, Product
Epic hasn’t kept their promises relating to reporting. They weren't even close to that, and that is...
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Relationship, Product
Resolute Professional Billing and Resolute Hospital Billing are used for separate areas, but they...
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Product
I like Resolute Professional Billing's ease of use. In the past, I have dealt with those DOS-based...
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Product
I wish we could enhance the bulk charge correction on Resolute Professional Billing. Resolute...
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Relationship, Operations
Epic gives pretty good support. We had a lot of support from Epic during the implementation, but we...
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Product
With Resolute Professional Billing, there is a lot of customization we could do to ensure we are...
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Product
There are a lot of strengths in Resolute Professional Billing in terms of interfacing. There are a...
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Operations, Product
In Resolute Professional Billing, there are a variety of different types of work queues that the...
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Value
I don't pay the Epic bills, but Epic does charge us a little for different bolt-ons and stuff. Epic...
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Value
I don't know for sure with Epic, but it seems like Epic tends to add a charge for everything. I...
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Relationship, Operations
I feel comfortable with Epic’s people. We have some good resources. We don't really get trained from...
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Product
Epic doesn’t allow external information to go into Epic, and I get it, but they should work on that....
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Loyalty, Product
There aren't too many other choices, so that makes it easy to stick with Epic. My main consideration...
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Loyalty, Product
Before we transitioned to Resolute Professional Billing, we were on a different system, and this...
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Relationship, Product
A lot of the recurring communication we have with Epic has to do with new solutions or new features,...
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Culture, Product
Epic does try to offer solutions to integrate the system all into one solution, but they need to...
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Operations
Resolute Professional Billing has a lot of solutions to offer clients, but it can be a little...
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Operations, Product
When we implemented Resolute Professional Billing, we didn't know what we didn't know, and neither...
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Operations
We are having delays with Resolute Professional Billing because we have to get the files together,...
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Operations
We probably should have done end-user testing with Resolute Professional Billing as a part of the...
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Product
At this point, we are still struggling to get reports just to meet our needs. Nothing comes out of...
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Culture, Product
We have had to build everything with Resolute Professional Billing. There are things that we are...
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Loyalty, Product
We use Prelude day in and day out. It very visibly, easily, and transparently drives results. I...
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Relationship
We have technical support from Epic, and we meet with them frequently. We can bring up any issues or...
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Operations
A lot of things have to be built within Epic's system for us to get any type of lessons or training...
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Product
Epic always overhypes their product. In the preservice realm with authorizations when we were...
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Loyalty, Product
I have always enjoyed Epic. If I were in the market for a solution, I would choose Epic's product...
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Relationship, Product
Overall the product is good, but when I want something, the vendor says that they can't do it or...
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Product
We don't have as many reporting capabilities in Resolute Professional Billing as we do on Resolute...
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Product
Guarantor summaries are comparable to hospital billing, but adjustments to guarantor summaries would...
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Product, Value
We would like to see the system's charge transfer process be improved. That is a manual and...
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Loyalty, Product
Epic's systems are extremely customizable. That is one of the reasons that the product is so...
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Product
It is easier to make adjustments in the professional billing area than it is in the hospital billing...
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Loyalty
Two of the reasons why we chose Epic were their market dominance and the amount of development...
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Relationship
The quality of support is very dependent on who the TS person is. We have some amazing TS people in...
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Operations, Product
When I compare what Epic was several years ago, there have been so many upgrades and improvements...
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Relationship, Operations
We have had a couple of issues since the go-live. While we were building the system, I wanted my...
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Value
We are charged for everything, even for the people who come to do training. The quality of the...
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Loyalty, Operations, Product
Coming to this organization with my knowledge of Epic, I felt that I had a lot more control over how...
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Product
Resolute Professional Billing is a struggle. If Epic could make it function more like Resolute...
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Product
I would say the strength of Resolute Professional Billing is that the view of it for the end user is...
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Product
Epic obviously has some opportunities to improve the ease of use of Resolute Professional Billing,...
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Operations
Training might be something Epic could improve on. They have good testing for the implementation on...
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Loyalty, Value
I think Epic is still number one in the industry, so I don't know that we would ever switch away...
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Operations, Product
We have had good upgrades and releases with Epic because they lay out a road map and the testing....
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Value
Epic doesn’t take everything into consideration when implementing enhancements. I suppose that is a...
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Culture
Epic oftentimes promotes or demonstrates things in a perfect world and doesn't really bring in any...
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Product
Epic’s upgrades have had many more issues in the last couple of years. We are frequently getting...
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Relationship
We like the functionality and configurability of Resolute Professional Billing. Even if we come...
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Product
What Epic's system doesn't do such a good job of is identifying when it is about to generate a...
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