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User Commentary

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Manager

Functionality and Upgrades

It takes a minute to learn Resolute Professional Billing, but once I learned it and understood it,...

Jan 2021
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Manager

Functionality and Upgrades

Resolute Professional Billing has great automation functionality and great electronic functionality....

Jan 2021
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Manager

Functionality and Upgrades

I am not a fan of the In Basket in Resolute Professional Billing. If I need to send a note to a...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

Depending on the health plan, patients have different co-pays. Some health plans don't pay for...

Jan 2021
(0)
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VP/Other Executive

Service and Support

We have a list of improvements that we would like to see in the product. We meet with Epic on a...

Jan 2021
(0)
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VP/Other Executive

Other Observations & Comments

Where I get frustrated with Epic is they really stick to their foundation system. I understand why,...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

We have quarterly updates with Epic, and they have been very effective at telling us what is new and...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The support from Epic is great. We have weekly meetings with them. They are proactive, and they...

Dec 2020
(0)
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Manager

Implementation and Training

I didn’t think that the training was thorough. Epic provided high-level training, and it was not...

Dec 2020
(0)
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Manager

Service and Support

Right now, Epic is reactive with their service for trying to fix the issues we are finding on the...

Dec 2020
(0)
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Manager

Service and Support

Driving outcomes is one thing Epic does really well. They are very data driven. They work very hard...

Dec 2020
(0)
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Manager

Functionality and Upgrades

With Prelude, we have a lot of work to do to get it working as it was promoted. We are having...

Dec 2020
(0)
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CIO

Relationship

I am pretty pleased with Epic. I have had to play hardball a couple of times, but I have been...

Nov 2020
(0)
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CIO

Service and Support

Epic is overly concerned with making themselves look good. They are overly cautious about...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Occasionally, we have had to purchase technologies from outside vendors to fill unexpected gaps...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The solution is something that can be fine-tuned. My boss answers to a couple of folks who want to...

Nov 2020
(0)
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VP/Other Executive

Relationship

For the most part, the vendor keeps their promises, but there are some things that fall through the...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Searching for an account in Resolute Professional Billing takes a lot of clicks and digging. I think...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We use Resolute Professional Billing differently than most organizations do. It would be helpful if...

Oct 2020
(0)
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Director

Functionality and Upgrades

Hospital and professional billing are so different, but I don't think one is better than another or...

Oct 2020
(0)
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Director

Technology

This system works just fine for our organization. Our operational leaders are happy with the...

Oct 2020
(0)
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Manager

Other Observations & Comments

Something I would like to see in Resolute Professional Billing is quicker eligibility checking.

Oct 2020
(0)
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Director

Functionality and Upgrades

I thought that navigating the system would be easier. Epic said they had something called Single...

Oct 2020
(0)
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Director

Functionality and Upgrades

Our employees are adjusted to Resolute Professional Billing. I don't know whether they are well...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Epic doesn't charge us for every little thing. Epic's pricing is at least comparable to the way that...

Oct 2020
(0)
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Director

Future Outlook

Resolute Professional Billing is part of our long-term plans. Epic has things in development for...

Aug 2020
(0)
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Director

Implementation and Training

Epic’s training is generally good but not site specific. We have to do more training internally just...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

Epic's platform is so expensive, but there isn’t a second option that is anywhere close to Epic's...

Aug 2020
(0)
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CIO

Relationship

I don’t require a quarterly meeting to touch base with the leaders at Epic or anything like that,...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product has great flow for patient intake. It simplifies the registration process. The...

Aug 2020
(0)
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Analyst/Coordinator

Interfacing and Integration

I would like there to be more integration with Prelude and our clinical applications. We are working...

Aug 2020
(0)
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Manager

Functionality and Upgrades

Epic had different reports that administrators could view, which would validate whether they ran a...

Aug 2020
(0)
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Manager

Relationship

We work with Epic on a regular basis. I am very much a fan of them, and I think very positively of...

Aug 2020
(0)
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CMIO

Implementation and Training

The implementation for Resolute Professional Billing went okay. We could have used better training...

Jul 2020
(0)
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CMIO

Interfacing and Integration

Resolute Professional Billing connects very well with all of our other Epic systems.

Jul 2020
(0)
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Manager

Functionality and Upgrades

Resolute Professional Billing is a little less user friendly than the hospital billing system, but...

Jul 2020
(0)
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Manager

Service and Support

Our technical support individual that is on Resolute Professional Billing is very good and...

Jul 2020
(0)
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Physician

Functionality and Upgrades

Resolute Professional Billing is a good billing system. I wish that it were more specific to our...

Jun 2020
(0)
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Physician

Service and Support

The support for Resolute Professional Billing is very good. Epic is available to answer the...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The billing solution is very complex. It is taking our team a lot of time to become efficient with...

Jun 2020
(0)
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Manager

Service and Support

The support for Resolute Professional Billing isn't as good as the support for the clinical side....

Jun 2020
(0)
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Director

Implementation and Training

I rate Epic high for training. They have so many training resources. I just wish that we had the...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor executives are pretty involved. Epic is really expensive, but we have gotten our money’s...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have a ton of things going on right now, but so much of the work that we are doing is with Epic....

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The good thing about Epic is that everybody is on it. We can't go very far without finding another...

Jun 2020
(0)
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 or  to see details.

Director

Service and Support

Epic has been unbelievable during the COVID-19 pandemic. If I could give them a 10 on a scale of...

Jun 2020
(0)
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 or  to see details.

Director

Relationship

I rate the executive involvement low because the people we generally interact with are not the...

Jun 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

Integrating with anything outside of Epic’s platform isn’t good, but the integration among Epic...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I feel like Prelude wants to be every application for its end users and cover the gamut of what an...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

I think Epic’s system is a clean, intuitive pathway, but the access suite of products tend to not...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

Epic is doing well. They have been very supportive during the COVID-19 crisis. They have created...

May 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Epic’s product is expensive, but I think I have gotten my money’s worth. I definitely would...

May 2020
(0)
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Manager

Functionality and Upgrades

I just don’t know that Epic has invested time in understanding the chargemaster role. That area...

May 2020
(0)
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CIO

Implementation and Training

The vendor's training model is very different in the sense that there is a library of classes that...

May 2020
(0)
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CIO

Relationship

The product is very usable and has a graphical interface that is very modern. The vendor support is...

May 2020
(0)
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Director

Functionality and Upgrades

The implementation with Epic went pretty well, but there are always operational workflows that can’t...

May 2020
(0)
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Director

Functionality and Upgrades

The Revenue Guardian component could be improved. A lot of our revenue integrity reports don’t...

May 2020
(0)
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Director

Other Observations & Comments

In terms of the COVID-19 crisis, I haven’t seen any bumps in the road with continuing operations and...

May 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

Epic has put out a huge amount of data as a way to support us through the pandemic, but I think that...

May 2020
(0)
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Director

Implementation and Training

Epic is on top of their training. They have everything available on their user web page.

May 2020
(0)
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Director

Functionality and Upgrades

Epic invests a huge amount of operational time to make sure that the efficiency and interoperability...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

Epic is top quality; we pay for what we get. Epic is on top of things. Something that Epic has...

May 2020
(0)
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Director

Relationship

Epic assigns very specific people that we go to; they have a technical services member that we work...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

Epic stopped nickel-and-diming us a long time ago.

May 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The system's ease of use comes down to more internal and operational things, but with Epic’s latest...

May 2020
(0)
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Director

Service and Support

Epic’s support is excellent and top notch. I can email any of my technical support people right now...

May 2020
(0)
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 or  to see details.

Director

Relationship

Epic is horribly proactive. Sometimes we don't have the time to meet with them to actually go over...

May 2020
(0)
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Director

Other Observations & Comments

Something that I want to see is for Epic to look at their pricing structure. Initially, the biggest...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

We came from a very manual system that was heavily laden with paper. The Epic system has automated a...

May 2020
(0)
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Manager

Functionality and Upgrades

I have remittance issues, and there are some minor efficiencies that could be improved. Epic could...

May 2020
(0)
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 or  to see details.

Manager

Implementation and Training

Epic could have been more hands on during the implementation stage.

May 2020
(0)
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 or  to see details.

Manager

Implementation and Training

What I learned in school in Epic land didn't make any sense until I was in production and applying...

May 2020
(0)
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Manager

Technology

Epic is really on top of delivering new technology, almost too much.

May 2020
(0)
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 or  to see details.

Manager

Lessons Learned

I would tell others to be prepared to do a lot of hands-on training. I am not dogging Epic for that....

May 2020
(0)
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Director

Lessons Learned

Epic consolidated everything for us. We have been on Epic for a few years now. Things were rough at...

May 2020
(0)
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Director

Service and Support

Epic has done an excellent job supporting us during the COVID-19 crisis. Epic is very organized....

May 2020
(0)
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Director

Functionality and Upgrades

Resolute Professional Billing seems to be the poor little child left outside, and that is...

May 2020
(0)
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Director

Functionality and Upgrades

We have had some bad moments recently with system upgrades, and I am trying not to let those bad...

May 2020
(0)
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Director

Other Observations & Comments

We have had the system for many years, and we have customized the heck out of it. We are currently...

May 2020
(0)
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Director

Implementation and Training

Our implementation has been an incredible challenge from the hospital revenue cycle side. We are...

May 2020
(0)
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Manager

Service and Support

From my experience, Epic has kept their promises with everything that I have been involved in. I...

May 2020
(0)
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Manager

Service and Support

Epic has lots of options out there and is always offering training. Epic does a good job of driving...

May 2020
(0)
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Manager

Service and Support

I have not personally worked with Epic for COVID-19, but I do know that there is a lot of...

May 2020
(0)
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Manager

Functionality and Upgrades

The product is good. I have worked with it for quite a while now. I have had good success, and I...

May 2020
(0)
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Director

Relationship

Epic’s system is leaps and bounds beyond other platforms that I have worked on and used previously....

May 2020
(0)
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Director

Functionality and Upgrades

Epic is still working on some functionality and workflow opportunities. They have been very open...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

Epic avoids nickel-and-diming. We get quite a bit of things that they don’t charge us for, but they...

May 2020
(0)
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Director

Functionality and Upgrades

Compared to others in the market, Epic’s upgrades are very good. The impact that being on a single...

May 2020
(0)
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Director

Implementation and Training

Epic has discontinued a handful of things in their training curriculum, and those were options that...

May 2020
(0)
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Director

Interfacing and Integration

Epic can do a better job in terms of the interaction between their different applications and the...

May 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Companies actually purchase bolt-on systems to help them with reporting, and that is just not the...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

Everybody has to use Epic’s financial systems module, but Epic has made it an additional license and...

May 2020
(0)
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Manager

Other Observations & Comments

On the billing side, we can’t produce an aged balance on the spot for denials management and med...

May 2020
(0)
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Manager

Functionality and Upgrades

The system’s functionality is all good and pretty easy to use. The system is very robust.

May 2020
(0)
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Manager

Service and Support

With Epic, we put in the request for changes that need to be made, and then the changes have to be...

May 2020
(0)
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Manager

Service and Support

With Epic’s ticketing process, there are some things that can take a long time to work through. We...

May 2020
(0)
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Director

Functionality and Upgrades

Resolute Professional Billing has a completely different look and feel than the hospital billing...

Apr 2020
(0)
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Director

Functionality and Upgrades

Our internal Epic team is part of our problem. Epic is not proactive in looking for optimizations...

Apr 2020
(0)
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Director

Functionality and Upgrades

It seems like our clinical billing office is fine with Resolute Professional Billing. Epic has...

Apr 2020
(0)
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Director

Functionality and Upgrades

We are crushing our A/R days on the professional billing side. We report each month the standard for...

Apr 2020
(0)
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CIO

Functionality and Upgrades

The product is solid. I like that we have so much automated functionality that has off-loaded the...

Apr 2020
(0)
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CIO

Interfacing and Integration

One area that Epic has spent a lot of time with is interoperability. They have enabled...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

I am pretty amazed at how much support we have gotten from Epic related to the COVID-19 crisis. Epic...

Apr 2020
(0)
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Analyst/Coordinator

Service and Support

I think Epic's system is very customizable, so that is great. Epic does want to push us more to...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

It would be helpful if Resolute Professional Billing and Resolute Hospital Billing were a little...

Apr 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Epic has training webinars almost every week. In terms of the product working as promoted, Epic just...

Apr 2020
(0)
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Director

Functionality and Upgrades

The product has lived up to my previous expectations. I worked with some clients previously that had...

Apr 2020
(0)
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Director

Functionality and Upgrades

The vendor does a great job of selling. The product is good. Nothing is going to be perfect. We...

Apr 2020
(0)
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Director

Other Observations & Comments

I don’t think my score for the vendor will go down in a year, but I don’t even want to venture to...

Apr 2020
(0)
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CFO

Functionality and Upgrades

Epic has been okay. The problem with Epic is that it is somewhat rigid at times in making changes....

Apr 2020
(0)
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CFO

ROI / Cost (care and feeding)

Resolute Professional Billing was definitely worth the price we paid back when we installed the product....

Apr 2020
(0)
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VP/Other Executive

Other Observations & Comments

Epic says that Resolute Professional Billing is an integrated product, but it really isn’t. Single...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

When Epic moved to a quarterly update cycle, our operations were disrupted because we now have...

Apr 2020
(0)
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VP/Other Executive

Other Observations & Comments

Knowing what is in the market right now, I would say that I would pick Epic’s product again even...

Apr 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Epic doesn’t really make promises. They just tell us things. Because of that, I would say that they...

Apr 2020
(0)
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VP/Other Executive

Implementation and Training

Epic does a pretty good job of providing trainings that we can send people to.

Apr 2020
(0)
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VP/Other Executive

Service and Support

The ease of use depends on who we get as a support person. The ease of use is high, and the system...

Apr 2020
(0)
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VP/Other Executive

Relationship

The executive involvement from Epic is really bad. The vendor has actually come into my organization...

Apr 2020
(0)
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 or  to see details.

CIO

Interfacing and Integration

Epic has the best billing system from an integrated EHR perspective. We have not had to connect...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I love Epic. Relative to all of the other vendors with billing systems that are out there, Epic is...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Our last upgrade with Epic had no issues at all. Epic is switching a lot of things around, but the...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I rate Epic highly for delivering new technology, but we always want more. Epic is pretty good at...

Mar 2020
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Director

Other Observations & Comments

We do a lot of our own training with Epic. Epic uses a train-the-trainer method.

Mar 2020
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Director

Service and Support

Epic doesn’t anticipate what we really need in terms of integration. I have to tell them and work...

Mar 2020
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Director

Other Observations & Comments

Having online help within Epic’s product would be nice. If I try to do scheduling in the system but...

Mar 2020
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Director

ROI / Cost (care and feeding)

Epic keeps almost all of their promises. We have to pay for all of Epic’s services that we add, but...

Mar 2020
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Director

Functionality and Upgrades

The vendor makes changes to the product over time, and we stay up on our upgrades. We get the...

Mar 2020
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Director

Service and Support

Epic’s support is good and responsive. The vendor makes changes when needed. The changes sometimes...

Mar 2020
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Director

ROI / Cost (care and feeding)

We don’t talk to Epic’s executives very often, and the system is really expensive.

Mar 2020
(0)
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Manager

Interfacing and Integration

Like I have said with all of my Epic products, Resolute Professional Billing is excellent because of...

Mar 2020
(0)
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Manager

Interfacing and Integration

It would be nice if the billing modules were better integrated. They are very segregated and...

Mar 2020
(0)
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CIO

Implementation and Training

I am extremely likely to recommend Epic to my peers. There are things that Epic forced us to do that...

Feb 2020
(0)
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CIO

Implementation and Training

Epic offers continuous training. We are required to have training from Epic.

Feb 2020
(0)
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CIO

Functionality and Upgrades

Epic’s product quality is very good. Epic is transitioning and upgrading, but Prelude's quality...

Feb 2020
(0)
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VP/Other Executive

Service and Support

I am satisfied with the ongoing phone and web support from Epic. We meet with the vendor a lot. Epic...

Feb 2020
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VP/Other Executive

Interfacing and Integration

I like that Epic is making more automation and processing because those things help us bring our A/R...

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

With Epic’s system, we log in to one screen, but all of the systems are integrated. The way the...

Feb 2020
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VP/Other Executive

Service and Support

The ongoing support is not our favorite part about Epic. The issue isn’t that the vendor doesn’t try...

Feb 2020
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VP/Other Executive

Service and Support

If I have a system issue, Epic is way ahead of it. That is actually one of the vendor’s strengths.

Feb 2020
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VP/Other Executive

Other Observations & Comments

We don’t have a lot of vendor executive involvement, and I don’t necessarily want more. But it isn’t...

Feb 2020
(0)
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VP/Other Executive

Service and Support

Epic has heard from all of their customers for years, and now they are making Resolute Professional...

Feb 2020
(0)
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VP/Other Executive

Future Outlook

Epic has improved the reporting on underpayments and overpayments in Resolute Professional Billing....

Feb 2020
(0)
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VP/Other Executive

Service and Support

Epic’s technical support is extraordinary. We have been very fortunate, and a lot of customers...

Feb 2020
(0)
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Manager

Functionality and Upgrades

The solution is fairly user friendly. It wasn’t too challenging to figure out with our go-live. The...

Feb 2020
(0)
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Manager

Relationship

We are still exploring or trying to figure out what our needs are and how the system can meet them....

Feb 2020
(0)
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Manager

Relationship

We would like to see continued or periodic feedback regarding system things that we could be doing...

Feb 2020
(0)
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Analyst/Coordinator

Future Outlook

Most of our people are happy with the solution. I would probably buy it again.

Jan 2020
(0)
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Analyst/Coordinator

Relationship

The vendor has not kept all of their promises. There have been times where we have been waiting for...

Jan 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

For end users to truly understand all the intricacies of Epic's system, they have to take a lot of...

Jan 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

One of the main issues that we have seen with the system is the edits. The edit values work...

Jan 2020
(0)
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Analyst/Coordinator

Service and Support

Epic does a good job of updating the solution. They deliver new and improved functions. Epic's...

Jan 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The functions of reporting and passing information back and forth seem to be too limited. The...

Jan 2020
(0)
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VP/Other Executive

Future Outlook

There are things I would like to do with the system through automation and AI. I am still using...

Jan 2020
(0)
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VP/Other Executive

Relationship

When I need executive involvement, I can get in contact with the executives. But since Epic is so...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We work on outcomes all the time, and the system does not get in the way. The system allows me to...

Jan 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I am not sure whether we ever receive our money’s worth with Epic; they are expensive. If I were...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would rate the ease of use highly. The system is easy to set up and is self-guided.

Jan 2020
(0)
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VP/Other Executive

Interfacing and Integration

I rate Epic very high in terms of supporting our integration goals. Epic seems open to figuring out...

Jan 2020
(0)
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VP/Other Executive

Relationship

I have a longstanding relationship with Epic, and they always keep their promises. I don't always...

Jan 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

I do not think that Epic nickel-and-dimes me. Epic lets me know when something is going to cost...

Jan 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Epic does a pretty good job of not letting our version of the software look too different than our...

Jan 2020
(0)
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VP/Other Executive

Service and Support

I am very pleased with Epic, and they do great maintenance. From their continuity on new releases...

Jan 2020
(0)
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VP/Other Executive

Service and Support

I grade Epic very high in that they give me what I need. But I am not a new person at the table who...

Jan 2020
(0)
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VP/Other Executive

Other Observations & Comments

Sometimes I think I misunderstand what Epic tells me, but I don't think there is any bait and switch...

Jan 2020
(0)
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VP/Other Executive

Lessons Learned

Nothing is perfect, and it is hard to get a perfect score from me. But as I watch what is out there...

Jan 2020
(0)
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VP/Other Executive

Relationship

I have seen a decline in Epic's proactivity, and maybe that is because I have been on their wall for...

Jan 2020
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