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User Commentary

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Director

Service and Support

We have the Epic enterprise license, but more recently as Epic has rolled out additional products...

Nov 2022
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Director

Service and Support

We have always been able to escalate and get responses from Epic. We are extremely satisfied with them....

Nov 2022
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Director

ROI / Cost (care and feeding)

Epic is an expensive vendor with expensive products, but we do find value in the products.

Nov 2022
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VP/Other Executive

Relationship

I would say that Epic keeps all promises only because I can't think of a specific time that Epic...

Nov 2022
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VP/Other Executive

Relationship

Epic is not as flexible as I feel they should be with evolving regulatory changes in business...

Nov 2022
||
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VP/Other Executive

Other Observations & Comments

Epic is such a dominant player in the market, so organizations almost have to use Epic out of...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The product is not terribly intuitive. People that have used other systems don't find Prelude to be...

Nov 2022
||
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Manager

Functionality and Upgrades

Epic chose to postpone an upgrade when they recognized problems with other systems. So we are still...

Nov 2022
||
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Manager

Relationship

We have a representative that is assigned to us from Epic. That person is great, and they answer....

Nov 2022
||
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Manager

Functionality and Upgrades

Epic could beef up the product a bit more.

Nov 2022
||
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Manager

Relationship

Epic has kept all of their promises for the level of work that they have done. The vendor has guided...

Nov 2022
||
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Director

Functionality and Upgrades

I wish that Epic would create an attachment process in our workflow where I could attach...

Oct 2022
||
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Director

Functionality and Upgrades

Ever since we transitioned to the product, we have seen that the product is much more user friendly,...

Oct 2022
||
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Director

Service and Support

Our in-house analyst from Epic has direct TS people, and the analyst has an excellent relationship...

Oct 2022
||
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Director

ROI / Cost (care and feeding)

Just about everybody uses Epic's products now. We have a direct interface with our claims product....

Oct 2022
||
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Director

Future Outlook

We think we are going to be happier in the future than we are today. Epic is our forever choice.

Oct 2022
||
(0)
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Director

Functionality and Upgrades

Resolute Professional Billing is the easiest system I have used, and because of my experience level,...

Oct 2022
||
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Director

Implementation and Training

We are still in the growing-pain stage with the implementation. Epic is responsive when we ask for...

Oct 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The vendor recently overhauled how everything in Prelude looks and works. That took us a while to...

Sep 2022
||
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Director

ROI / Cost (care and feeding)

Epic offers a bundled price, so they avoid charging us for everything. The product is well worth the...

Sep 2022
||
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Analyst/Coordinator

Functionality and Upgrades

There is a lot of customization that we can do in Prelude. The system is easy to use once the users...

Sep 2022
||
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Analyst/Coordinator

Functionality and Upgrades

My only complaint about Epic's system is that there are a lot of updates. Having many updates is...

Sep 2022
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Director

Relationship

Epic is very good about listening to us, and they take what we say and implement the things that we...

Sep 2022
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Analyst/Coordinator

Relationship

The support from Epic is usually excellent. If we don’t know how to do something, the support team...

Sep 2022
||
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Director

Technology

Compared to other vendors, Epic is much better at including things standardly in their products. I...

Sep 2022
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Director

Functionality and Upgrades

The Epic system's functionality is the key piece because it is user friendly. We can get at the same...

Aug 2022
||
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Director

Functionality and Upgrades

What I find is a weak component of the system is that I don’t always know what is driving the...

Aug 2022
||
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Analyst/Coordinator

Implementation and Training

We have received very limited training for Prelude. Even right before our go-live, when we would ask...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Prelude is much more complicated than the other solutions that we use. Prelude requires many clicks...

Aug 2022
||
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Director

Functionality and Upgrades

Prelude is an excellent product and is providing all of the tools that we need in our health system....

Aug 2022
||
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Director

Relationship

Epic has worked really hard not to nickel-and-dime us for years. They have done a really good job.

Aug 2022
||
(0)
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Director

Service and Support

Epic's support team is excellent. There is somewhat of a learning curve as Epic transitions, but I...

Aug 2022
||
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CIO

Functionality and Upgrades

We have had more challenges with the billing system than with any other product from Epic. The...

Aug 2022
||
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CIO

Interfacing and Integration

We have been really happy with the product's interoperability.

Aug 2022
||
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CIO

Lessons Learned

The system has a lot more complexity in terms of processing claims and charges. Ultimately, the...

Aug 2022
||
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Director

Functionality and Upgrades

The physician side of Epic’s billing systems doesn’t seem to be as intuitive as the hospital side....

Aug 2022
||
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Director

Relationship

Some of our executives have met with Epic’s leadership regarding the payer platform and other...

Aug 2022
||
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Director

Service and Support

Our teams have direct links to support people at Epic.

Aug 2022
||
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Director

Functionality and Upgrades

We have another system apart from Epic's product because Epic's product cannot do some of the things...

Aug 2022
||
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CIO

Functionality and Upgrades

The product works well for us, but it has a lot of work queues, and those can get cumbersome. We...

Aug 2022
||
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CIO

Relationship

We get plenty of attention from the vendor, and they listen to us when we have issues. The vendor is...

Aug 2022
||
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Director

Functionality and Upgrades

The product is easy to use, and the structural setup is intuitive.

Aug 2022
||
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VP/Other Executive

Interfacing and Integration

There are times when something goes haywire after an upgrade, and it is a bit more difficult than I...

Aug 2022
||
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VP/Other Executive

Functionality and Upgrades

It is unlikely that we would leave Prelude. The other vendor's product would have to be as good as...

Aug 2022
||
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VP/Other Executive

Functionality and Upgrades

My only standing complaint with Epic is that because the system is very powerful by nature, it is...

Aug 2022
||
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VP/Other Executive

Functionality and Upgrades

When it comes to upgrades, Epic does a great job because they really follow a philosophy of shared...

Aug 2022
||
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VP/Other Executive

Service and Support

Epic is very proactive, and their executives are very involved.

Aug 2022
||
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Manager

Relationship

We do have conversations with Epic about development around nuances that we experience with the...

Aug 2022
||
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Manager

Functionality and Upgrades

Resolute Professional Billing is a cumbersome and challenging application to work with. It is not as...

Aug 2022
||
(0)
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Director

Implementation and Training

The Nova Notes that Epic provides about upgrades can sometimes use a little more information about...

Jul 2022
||
(0)
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Manager

Functionality and Upgrades

The product is a good piece of Epic's platforms. On the whole, the product does very well with...

Jun 2022
||
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CMIO

Other Observations & Comments

Epic is very careful to not overpromise. They are well steeped in corporate value.

Jun 2022
||
(0)
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CMIO

Interfacing and Integration

The functionality of Prelude is very good, but there is always room for improvement. I would like to...

Jun 2022
||
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Manager

Functionality and Upgrades

All of Epic’s products have fantastic interoperability. Every six months, we have an upgrade to the...

Jun 2022
||
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CMIO

ROI / Cost (care and feeding)

Epic's pricing models are fair. The vendor has things that cost more and things they give to clients...

Jun 2022
||
(0)
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CMIO

Interfacing and Integration

Epic integrates very well internally; that is a big corporate initiative. Integrating externally...

Jun 2022
||
(0)
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CMIO

Interfacing and Integration

Epic modules are best used in conjunction with other Epic modules. I would strongly discourage...

Jun 2022
||
(0)
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Manager

Service and Support

Epic is definitely our best vendor in terms of ongoing support and training. The upgrades are easy,...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

How Epic promotes things is how we will get things. Epic's system is pretty easy to navigate.

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

Epic is very responsive. The technical support team is very integrated with us. We meet with them...

Jun 2022
||
(0)
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Analyst/Coordinator

Relationship

Epic definitely is proactive, and they are good at that too. They have things in the system doing...

Jun 2022
||
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CIO

Functionality and Upgrades

There are a lot of different work queues that get cumbersome within the product. There seems to be a...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

We don't want to be mediocre, and it seems like Epic understands where we want to be. We implemented...

Jun 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Prelude keeps us organized and focused on data that is required and needed by the hospital. The...

May 2022
||
(0)
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Director

Relationship

Prelude is moving toward having navigators. I am not sure whether I like that idea. The idea sounds...

May 2022
||
(0)
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Director

Interfacing and Integration

The way Epic has all of their systems integrated makes Prelude work well because it talks to all of...

May 2022
||
(0)
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Director

Functionality and Upgrades

From an insurance and registration perspective, the product is very user friendly, and we like it a...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

I would tell a peer that the product makes the flow very easy. The system allows staff to...

Apr 2022
||
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Manager

Functionality and Upgrades

The billing isn’t as clear and concise or as easy to read as it used to be. It is not easy to...

Apr 2022
||
(0)
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Manager

Service and Support

Epic did a really great job of responding to COVID-19. As quickly as things came with the pandemic,...

Apr 2022
||
(0)
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Director

Lessons Learned

What I would tell someone about this product is that it is very customizable and requires detailed...

Apr 2022
||
(0)
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Manager

Implementation and Training

We know when an upgrade is coming. We do a full analysis of the upgrade and how it is going to...

Apr 2022
||
(0)
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Director

Service and Support

I would like the executives to know that Resolute Professional Billing can meet all the clients'...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

The product is a very effective operating system for managing the revenue cycle. The system works as...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

We have trouble with the product's design and usability. The end users really struggle to find their...

Apr 2022
||
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Director

ROI / Cost (care and feeding)

The claims processing and charge automation with the charge handler are working well. The product is...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

Certain areas in the product, such as credit-profile automation, retroadjudication, and the...

Apr 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

It would be good if Epic could expand into some spaces that they aren't in. There are some things...

Mar 2022
||
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Manager

Implementation and Training

We invest a lot of money in Epic, so we are going to be with Prelude for a long time. The training...

Mar 2022
||
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Manager

Technology

Epic doesn’t keep all of their promises. Prelude has some good points, but there are a lot of bad...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Part of the problem with the ease of use is that it depends on who is logged in. If I am logged in,...

Mar 2022
||
(0)
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Manager

Service and Support

The quality of the support at Epic is terrible. It has been weeks, and the support people still...

Mar 2022
||
(0)
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Director

Service and Support

Epic is proactive. Epic has legal teams that work and find things before some of our own legal teams...

Mar 2022
||
(0)
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Director

Interfacing and Integration

Prelude can be perceived as a hospital clinic registrations system that shares data between an...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

Prelude upgrades are constantly being done. That is a positive thing.

Mar 2022
||
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Analyst/Coordinator

Service and Support

The support we receive depends on the issue's level of severity. I can open a ticket through Epic’s...

Mar 2022
||
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VP/Other Executive

Implementation and Training

We always have to retrain after every upgrade because the upgrades change a lot of significant data....

Mar 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Resolute Professional Billing has been great for us, and I wouldn't want to be on any other system....

Mar 2022
||
(0)
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Director

Functionality and Upgrades

Epic’s system isn’t perfect, and there are a lot of clicks.

Mar 2022
||
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Director

ROI / Cost (care and feeding)

Epic is worth the investment. I don’t think another product could match what we get from Resolute...

Mar 2022
||
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Director

Functionality and Upgrades

Prelude can be a little complicated. Epic has a vision, but they take a bit of time to get things done....

Mar 2022
||
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VP/Other Executive

Functionality and Upgrades

I love it when all my users start logging in to other EMRs and letting me know how they feel. Some...

Feb 2022
||
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VP/Other Executive

Service and Support

Epic’s web support is really impressive. We have dedicated folks from Epic, and we can pick up a...

Feb 2022
||
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VP/Other Executive

Lessons Learned

Epic has created a structure for themselves where we are paying to drive a Rolls Royce, and we don't...

Feb 2022
||
(0)
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VP/Other Executive

Other Observations & Comments

Epic probably wants us to do more than we do when it comes to meeting our own goals related to integration....

Feb 2022
||
(0)
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CIO

Implementation and Training

There is a difference between Epic's initial training and their ongoing training. The ongoing...

Feb 2022
||
(0)
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Director

Interfacing and Integration

Prelude could be better with integration with our clinical applications. Epic is working on that....

Feb 2022
||
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Director

Future Outlook

Prelude is being transitioned to a web-based format, which will give us a lot more flexibility in...

Feb 2022
||
(0)
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Director

Lessons Learned

I am satisfied with Epic continuing to grow and really working with us to determine what we are...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Prelude is a great product. It is very fluid. We just need to have the people in the operational...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Epic could get more detail in some of the reporting from Prelude. Our group does a lot of reporting...

Feb 2022
||
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Director

Functionality and Upgrades

We can count on Epic. They deliver on time, help us meet our timelines, and nail 80% of the work...

Feb 2022
||
(0)
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Manager

Implementation and Training

In Epic’s implementations, Epic is limited in how much support they provide to every single user...

Feb 2022
||
(0)
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VP/Other Executive

Technology

Epic needs to hire different people who have more experience. They are making changes to their...

Feb 2022
||
(0)
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Director

Service and Support

Epic has the best training and support in the industry. Epic’s support is especially good when it...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

Sometimes there is more than one way to do things in Epic’s system, and that confuses people.

Feb 2022
||
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Director

ROI / Cost (care and feeding)

Epic's system is worth the cost. I don't know whether it is perfect, but it is pretty darn close.

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The structure of Resolute Professional Billing is complicated to me. Our last system was very...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Resolute Professional Billing is good for the revenue cycle, and it makes for better patient care in...

Feb 2022
||
(0)
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Manager

Relationship

I am really happy with Epic. I don't have any major complaints about them.

Feb 2022
||
(0)
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Director

Interfacing and Integration

Epic is very good at information exchange and integration. Those are some of Epic's strengths.

Feb 2022
||
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VP/Other Executive

Functionality and Upgrades

I would like Epic to make the functionality on the professional billing side work like the...

Jan 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

We know whether Epic is going to charge us in advance. There are no surprises.

Dec 2021
||
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Manager

Technology

Epic seems to focus a lot of their work on other products. The EMR system is good, but Epic could...

Dec 2021
||
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Manager

Functionality and Upgrades

The solution works the way that it is promoted to work. It gets our claims out and paid. There are...

Dec 2021
||
(0)
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Manager

Other Observations & Comments

Epic doesn't keep all of their promises because the things that are advertised in the solution don't...

Dec 2021
||
(0)
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Manager

Implementation and Training

There are a lot of things that we can do in the system that we don't know about unless we go digging...

Dec 2021
||
(0)
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Manager

Interfacing and Integration

Some things don't work the same way between Resolute Professional Billing and Resolute Hospital...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

The vendor needs to make some improvements to Resolute Professional Billing when it comes to...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

Epic stays on top of a lot of regulatory changes. That is helpful. They educate us, research the...

Dec 2021
||
(0)
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Manager

Relationship

Epic is proactive when they find issues with the solution's software. They recently found an issue...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

The biggest thing that I would like to see in the solution would be the ability to track denials...

Dec 2021
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are a lot of different clicks, steps, and manual intervention processes within the product's...

Dec 2021
||
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Analyst/Coordinator

Relationship

One good thing about Epic is that there are a lot of user groups that clients can join externally....

Dec 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Epic has a technological advantage over another PM vendor. Epic definitely has a powerful tool.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have a specialty, and Resolute Professional Billing couldn't accommodate that particular kind of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some things in Resolute Professional Billing that are not fully developed. For example,...

Dec 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don't have a place in Resolute Professional Billing to populate everything from my clearinghouse....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Resolute Professional Billing is user friendly and easy to maneuver and navigate. There are a lot of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Resolute Professional Billing and Resolute Hospital Billing don't always work in the same way. The...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

We have been on Resolute Professional Billing for a long time, so we have been able to tweak it. It...

Dec 2021
||
(0)
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 or  to see details.

VP/Other Executive

Service and Support

Epic's support is very good. My overall satisfaction with the vendor is high. Epic does a great job...

Dec 2021
||
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Resolute Professional Billing is expensive. It is like a Cadillac. If people are willing to pay for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We meet with Epic's developers regularly, and they ask us what we need and want. They do a pretty...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is a lot of manual work for me in the system because I try to be responsible for the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic's solutions aren't built for certain specialties. We have tried to find modules or other things...

Dec 2021
||
(0)
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 or  to see details.

Director

Other Observations & Comments

Epic has a whole set of trophies for automation. But when I go to than them and ask about cosmetics,...

Dec 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

We end up pushing the solution around a certain area, but the solution doesn't bill the assistants...

Dec 2021
||
(0)
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 or  to see details.

Director

Lessons Learned

For the estimator in Resolute Professional Billing, physicians can choose to either use historical...

Dec 2021
||
(0)
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 or  to see details.

Director

Other Observations & Comments

We load our contracts into the system to do estimates. Then, we can see how well the solution does...

Dec 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

I was tough to convert to Epic's systems. I used to say that Epic made things unnecessarily hard...

Dec 2021
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Epic's systems have grown on our physicians. We were initially really worried about how many clicks...

Dec 2021
||
(0)
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