Secure Chat Commentary

Filtered view: (Acute)

For Secure Chat, there's a lot of core training functionality out there, but we haven't been exposed...

Epic's user base is large, so they can't pick and choose which customers they get feedback from to...

With Epic, we're a small fish in the sea as far as customers are concerned, so the support...

Secure Chat needs more functionality in its capabilities right now. It's somewhat limited compared...

There doesn't seem to be a huge return on investment in Secure Chat by any means.

Regarding training for Secure Chat, we are left to our own devices. Epic tells us to configure it...

Secure Chat is integrated, inexpensive, and ubiquitous. But there's no way to shape communication...

Epic does have a road map, and they're consistently delivering on that vision. The challenge is that...

Secure Chat is so inexpensive and tightly integrated that it's hard not to use it, despite the fact...

Epic gets back to us within 24 hours when we need their support, or we at least get a response...

A lot of the time, Epic releases a new feature or function without having figured out pricing for it...

Secure Chat is missing a true hands-free option for us, as it is for many people.

Epic is moving really fast with their vision for the Secure Chat solution.

Epic has been a good partner. I don’t expect them to give me everything. I expect them to tell me...

We would like Epic to reduce the amount of manual effort required by our analysts to take routine...

Secure Chat provides our clinicians with the ability to securely discuss patient care needs.

We really haven't had any issues that haven't been addressed by Epic’s support people. They're...

The training on Secure Chat is pretty straightforward. But there are a lot of associated...

Epic helped us develop our unified communication strategy. We are implementing Epic calling with...

Epic is very responsive. Epic obviously has a pathway with multiple technical support people, and if...

I like the continual iterations and continual improvement in Secure Chat that we get the benefit of....

The training for Secure Chat is kind of baked into the other training, and we leverage Epic’s...

Our support from Epic is pretty good. We do have a third party, and then we have our IT partners who...

Our network is very used to group building and focusing on contacting a group instead of an...

Our organization definitely loves Secure Chat. We like the ease of attaching a patient chart to the...

Epic's support is the best it could ever be. I drink a lot of Epic's Kool-Aid, so when I'm asked...

How Epic surfaces release notes, issues, and defects is transparent. I've worked with other EHR...

Epic consistently delivers on their road map. They make their road map super visible and searchable...

With Epic, I have connections at every level of the company, and in terms of partnering and the...

Epic has a good vision and is always trying to innovate, but they don’t always 100% hit the mark....

We’re good partners with Epic. Secure Chat is very much something they’ve committed to developing...

With Epic, sometimes it takes a bit of time to get a resolution to issues. It’s not necessarily that...

We stopped using our previous clinical communications solution when we implemented Epic's tool,...

Epic doesn’t really train us on Secure Chat.

To me, partnering means to be actively engaged. With Secure Chat, Epic offers the product, and we...

Epic has one of the best support models. They have a lot of people engaged, including our BFF and...

We have some misuse of Secure Chat. Sometimes nurses will message an entire group because they don't...

Epic has been very slow in terms of making changes to Secure Chat, including things like...

Our biggest issue is the volume of Secure Chat messages. My suggestion would be some kind of AI...

I love that Secure Chat is integrated and easy to use. It is right there in the workflow within the...

The strength is that Secure Chat is native to the Epic platform, and therefore, it is very easy to...

Groups are effective. The system has just about all the other features that every other chat...

I would buy Secure Chat again because of the ease of use. I like the ability we have to just go to...

I'm happy with Secure Chat. I fought hard for Epic, and I did not even know Epic when I recommended...

Secure Chat makes it easier to communicate with people. The product provides secure communication...

Epic’s support team follows up in a timely manner. It took a while before I could figure out how to...

Now that we have Epic everywhere, they have been a good partner and readily available. The build,...

If Epic could make documentation easier and less time-consuming for clinicians, that would be great,...

In Secure Chat, we would like automated linking with certain order types so that, for example,...

Secure Chat integrates well with the rest of the Epic ecosystem. It is prone to overuse but offers...

For Secure Chat, we need training on appropriate use, particularly guidance on avoiding overuse. It...

The issue with Epic is primarily cost. Secure Chat is a strong product, but the value is lower...

We love Secure Chat. There are a lot of opportunities to optimize our strategy, but we are not...

We didn’t get any training on Secure Chat; we had to fumble our way through it. There is not a lot...

I have no idea who our Epic representative is for Secure Chat, or if there even is someone. In other...

When recently installing a new software, Epic helped us streamline communication with residents and...

We have migrated all of the codes that come through our clinical mobility devices to Secure Chat. We...

There needs to be improved compatibility between Secure Chat, Bugsy, and MyChart Bedside in...

We use Secure Chat to communicate with the doctors and nurses about authorization and authorization...

Epic provides in-depth details for training on where to go and how to use Secure Chat. The solution...

Epic’s support team usually responds within 24–72 hours, depending on the nature of the issue. It...

We can’t search in Secure Chat. There are certain features that would make the solution more user-friendly....

Epic handles costs better than other vendors, although they do charge for integrations. There are...

One of the ongoing challenges with Secure Chat has been clinician adoption. During rounding,...

Epic meets our needs. They have advertised what they do, and they have expressed whatever...

As long as we use all the Epic products, things work out beautifully together. When we start to try...

I can get in touch with Epic’s support staff in 20 minutes, and they will help me with something if...

The foundation of Epic’s new stuff is the ability to spin up groups easily in Secure Chat. The...

The line between third-party push notifications and Secure chat is becoming thinner. The flow of...

Epic never keeps their promises. There is functionality that they always promise is coming, and we...

There are so many different workarounds in Secure Chat for different iOS and Android platforms. For...

Epic has lots of the functionality that we all want, but it comes out in a somewhat half-baked way....

Secure Chat has an additional piece to it. That is the VoIP. It is super expensive. We are very,...

The system integrates really well with our EHR, and it has fewer points of failure than our last...

I would like to be able to use Secure Chat for more things and offer more customization than we...

From a feature-development standpoint, we still kind of feel like Epic is operating on their own...

I would tell someone considering Secure Chat to try to commit their organization to really working...

Some features could be better in Secure Chat. In a previous electronic health record system I used,...

Secure Chat has been helpful, and I wouldn't want it to go away.

Not enough third-party technologies interface with Secure Chat, but Epic is trying to improve that....

Secure Chat costs a lot, but the cost encompasses all things.

When it comes to the solution working as promoted, Secure Chat obviously has a lot to do with...

Epic's customer support is very good. Epic's customer support people know me. Epic is hyperproactive...

Epic is very proactive. They are moving us along. They have a clear vision of the future that we can...

I can't say enough about Epic. I have been working for decades, and I have never had a relationship...

We need to have better education for the nursing staff members and the other personnel who use...

Secure Chat is super easy to use. I don't remember the last time we had a glitch or any issue that...

Epic was a great partner to work with during our implementation. I never heard anyone say a negative...

The ability to attach a patient chart and have that chart review right at our fingertips is hugely...

As much as I love the on-call finder because it is easy to find in Secure Chat, it does not make it...

There is not much integration with Secure Chat, but some third parties don't have the capability. We...

The benefit of Secure Chat is that we are able to link to patient information and clinical...

The downside to using this solution is that there are a lot of secure chats, and the system...