Epic Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
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Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
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Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
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Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
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Loyalty, Product
MyChart is a patient portal, and there is a lot of stuff we would like to be able to do with patient...
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Relationship
Epic does have a habit, since they have gotten so big, of having customers interact with their...
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Relationship, Operations, Product
Epic is a good company trying to do the right thing, and they do the best that can be done in the...
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Value
Epic’s charging all makes sense; they don't charge for every little thing. There are probably going...
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Product
I have been using MyChart daily for many years, and it is easy to use. Epic and our organization...
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Loyalty, Product
Having Secure Chat integrated into our unified call schedule is an area that we have run into some...
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Relationship, Product
End users say that conversations in Secure Chat are too much like texting. They don’t follow the...
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Loyalty, Product
There is a form factor that I can foresee arising, and that is a large screen in every exam room....
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Loyalty, Product
The integration problems we have with MyChart are usually with the third-party unified call schedule...
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Product
One of the challenges we are facing with Secure Chat is the wide variety of usage patterns....
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Relationship
We have had a pretty significant dialogue with the Epic leadership, and their R&D team is pretty...
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Product
Our end users don’t like the idea that they are not seeing the complete suite of message management...
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Relationship, Product
It is our task as an organization to hammer home that this system is not a shortcut to the...
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Relationship, Product
I would tell someone looking into Secure Chat to make sure that their clinical leadership, both on...
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Operations
For our updates of Secure Chat, Epic will help generate training materials that we then roll out to...
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Product
We need to use Secure Chat with the same common-sense guideposts and guardrails that we would expect...
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Product
We have this legacy understanding that is not the current state or correct, and from a people and...
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Product
The question that exists is whether Secure Chat is part of the legal medical record. It would be...
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Loyalty, Product
Epic has made Secure Chat more fully featured in the last few years. When it came out, there were a...
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Relationship, Product
Epic recognizes that there are now many organizations that have been on Epic for decades, and when...
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Operations, Product
I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...
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Relationship, Product
Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...
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Relationship
Epic has been doing really well with development and meeting our needs. The support that we are...
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Relationship, Product
We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...
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Relationship
We had to request that our Epic BFF change because the relationship got a little too comfortable. I...
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Relationship, Product
Based on the correspondence and everything I have seen with Epic, there is a pretty healthy...
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Operations
Epic continues to provide a stream of upgrades. We have very stable implementations, and the vendor...
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Loyalty, Product
There is excitement about future Epic features that we are working on. With development, Epic’s...
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Loyalty, Value
Epic isn't cheap, but we are satisfied with what we are getting out of the system. It replaced...
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Operations, Product
Once users started leveraging the treatment and therapy plans in Beacon, we had to do more...
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Relationship
Epic’s support is pretty good because the support people have a tremendous amount of documentation....
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Operations
Epic does a good job with initial training. Beacon is complicated, but it is necessarily...
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Product
Sometimes Beacon wants one thing and Willow wants another, and they don't always integrate the way...
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Product
Beacon does a very good job of helping us schedule and plan complex medication therapies. It has...
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Loyalty, Product
There is work to be done in Beacon because we still live in two systems; another system is used for...
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Relationship
We just got a new Epic technical support person assigned to us, and we mainly worked with them but...
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Product
Beacon is a superior product, far more so than our previous solution. Sometimes there are surprises...
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Loyalty, Relationship
Things are going well with Beacon. We have no plans to change or switch systems. We are very...
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Relationship, Product
I appreciate the way the system is linked to sites. We can always reach out to those sites. The...
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Product
Therapy plans are limited in Beacon. The system doesn't have all of the functionalities and options...
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Operations
I want to see Epic's training for the tool improve. It is important for Beacon's training to be...
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Product
One thing that we struggle with is updating treatment and therapy plans. That is because we have...
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Loyalty, Product
On the medical oncology side, I like the system's ease of use for clinical staff members. It is easy...
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Product
I like how the product integrates with our other radiation oncology product. We have some data that...
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Product
There are so many times that I use the search button in the Beacon chart, and it is phenomenal. I...
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Product
The treatment plans in Beacon are very easy to build for all staff to follow along and understand...
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Loyalty, Product
We love Healthy Planet. We are really leaping into population health and particularly the...
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Loyalty, Product
One of the super cool things with Healthy Planet that we are working on is the Cheers campaigns. The...
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Culture, Product
Some of the areas where we are trying to push the envelope a bit with Epic is making it easier to...
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Relationship, Product
Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...
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Relationship
I don't think that we have had any issues with support. Someone always picks up the phone, and it is...
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Relationship
We don’t actually hear from Epic executives very much, but we have our BFF. Epic delivered what they...
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Culture, Value
Every time I turn around now, I get a new bill from Epic or a new change in the bill that the vendor...
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Operations, Product
We have never had to call Epic out on performance issues for their EHR. Implementations and upgrades...
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Product
Sometimes our organization wants to hire many different vendors to solve two problems, but I...
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Relationship
For anything urgent, Epic’s support people are super quick, and we can always get somebody. They are...
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Relationship
If we need something changed, we know that it may not happen in our lifetime, even if Epic decides...
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Loyalty, Product
There is a lot that can be done in MyChart. Some things are locked down and can't be changed. Also,...
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Operations
Epic doesn't really train us. They give us a product, and how we use it is up to us. It would be...
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Product
MyChart is the best thing out there for all the things it does. It isn't the best with scheduling....
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Relationship, Operations, Product
There are improvements to be made with Epic’s upgrades. The notes need to be clearer. Some notes are...
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Operations, Product
Ease of use is hard to say because with our patient population, there are elderly people, younger...
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Loyalty, Relationship, Product
We believe that there were patient-facing enhancements that were needed to support the experience of...
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Operations
There are always lots of moving parts with people coming and going in our health system. I don't...
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Value
I think Epic does try to charge us for every little thing. For example, we were looking at enhancing...
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Product, Value
We have never had an issue with upgrades and things like that. Healthy Planet seems to work well....
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Relationship
I like that this solution is a comprehensive EHR that goes across the entire organization. It...
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Relationship, Operations, Product
Epic could engage more physicians in their development across all their modules. Epic doesn't hire...
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Operations
Epic does some great training, and they are constantly evolving with their products.
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Relationship, Product
Epic is the industry leader, and they have taken up functionality beyond what anyone else has been...
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Operations
We don't really use Epic's training services. We use our own training services for everything except...
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Relationship, Product
Epic always has some gaps because the regulatory environment keeps moving. No vendor is perfect....
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Relationship
Epic is pretty proactive, but they aren't perfect. Epic's support is pretty good too. We have a...
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Value
Epic is very expensive. We don't really use Epic's systems due to cost, but they are very...
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Product
Epic doesn’t really do any advertising, but if they tell us something is supposed to work, it does....
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Operations
With Epic, we do our own training, and then the IT folks go to whatever training is needed for...
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Relationship, Product
We have been with Epic for several years now, and we leverage their structured reporting as much as...
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Loyalty, Relationship, Product
We use another product because Epic is not all the way there for structured reporting. They have...
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Relationship, Operations
Epic's strong suit is the TS model. It is so good. With Epic's BFF model and our technical...
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Product
Cupid is integrated into the whole EHR. Previously we were doing structured reporting through...
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Operations, Product
In Cupid, I think there is just a need for improved heart diagrams and extremity diagrams. Cupid is...
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Relationship, Product
Cupid is a lot more complex in terms of ease of use. However, Cupid pretty much meets our needs for...
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Product
I don't think anyone is perfect. We run into things with Cupid sometimes where an upgrade to one...
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Relationship
Epic is very different when it comes to support than some of our other vendors are. Epic goes above...
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Culture, Value
Once an organization has Cupid, they have everything. Epic doesn't charge for every little thing....
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Operations
The training for Cupid is pretty well written. There is a clear narrative, and there are screen...
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Relationship, Product
I really like the fact that Cupid is really well integrated with the other Epic modules. I like the...
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Product
Getting any kind of customization in Cupid is a bit of a challenge given the size and complexity of...
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Loyalty, Product
I need more robust reporting. The reporting is the worst part of the system. I would like to see...
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Product
I would suggest that Epic make the professional billing side of Community Connect Resolute work more...
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Relationship
With Community Connect Resolute, we have been able to automate a lot of things so that my billers...
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Relationship
I get the proper amount of executive attention from Epic. I don't want to have to call the vendor...
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Product
The level of integration and added functionality in EpicCare Inpatient EHR is above and beyond other...
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Product
For Epic, some healthcare software is really complicated. The system could be better, but it is...
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Relationship, Product, Value
Epic provides the tools, but they don't really drive tangible outcomes as much as I want them to....
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Culture, Relationship
Epic is very cautious about what they promise, but when they do promise something, they really...
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Relationship
Epic will reach out and tell us that they found a bug and how we need to fix it. They reach out and...
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Operations
We don't have a lot of implementation services from Epic, although they are usually on top of...
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Relationship
Epic asks to come out and do walkthroughs and refuel efforts, but every time we have one of those...
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Value
Epic doesn't charge extra. They tell us what they are going to charge us, and they don't...
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Operations, Product
Our people don't like to keep notes, and they don't like to use a computer. They didn’t go to school...
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Loyalty
We went with Epic Behavioral Health because we use solutions from Epic, and Epic Behavioral Health...
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Product
One hard thing in Epic Behavioral Health is confidentiality. It can be difficult to segment things...
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Relationship
There is always a desire to have more hands-on, in-person support from Epic. We don't get enough of...
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Product
We have problems with Rover because we are in a very rural area, so we don’t have cell phone service...
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Loyalty, Relationship, Product
When we had a state survey, the surveyors said it was too bad that we went to Dorothy because it is...
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Relationship, Product
Epic doesn’t regularly deliver anything that meets my needs. I don't see any changes happening...
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Relationship, Product
Epic’s people are nice people. I don't want to bash the people, but we had no way to do things...
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Operations
When we acquired another home health agency, Epic started a brand-new build for them instead of...
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Product
I hope that we get the care plans that we have asked to be built into the system, and I hope that we...
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Product
EVV is an absolute disaster with Dorothy. It doesn't go through, and it doesn't work. Epic knows...
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Loyalty, Product
We found that there were no hard stops for documentation in Dorothy. We had to scour the charts...
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Product
Our finance department is struggling with the reporting feature in Dorothy. I don’t hear anything...
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Relationship, Product
From a regulatory standpoint, Dorothy brings in too many risks. For example, the plan of care needs...
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Relationship
The support from Epic is horrible. The main office will hand our problem off to our local people,...
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Product
The way Epic LTC allows us to configure the MDS is quite good. The solution is able to populate...
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Product, Value
Our best example of a tangible outcome is our barcode medication administration. It wasn't really a...
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Relationship
I'm so plugged in with Epic’s development now that I do feel like they are developing what I want...
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Operations, Product
Epic LTC was easy once we got it. The process of getting there is a lift sometimes. The solution is...
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Relationship
Epic tends to not be overly communicative, but they send almost too much information about changes...
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Relationship
Epic has all the support tools in place, but the teammates that we work with very much matters. A...
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Product
We have had no problems with the last few upgrades. The only thing that could have improved with the...
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Relationship
Epic does keep their promises, but the caveat is that they tend to have their own timelines that...
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Operations
Our last implementation for Epic LTC was a few years ago. In hindsight, there are things that could...
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Culture
Ultimately Epic does get things where they need to be. However, specifically around the sales...
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Loyalty, Relationship, Product
If I were on the market for a new solution, I would choose an Epic solution because Epic can replace...
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Loyalty, Product
The product is tremendously powerful. We have a really well-tuned quality program looking at...
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Product
I am overall very satisfied with Epic. I think a lot of our system with Epic is based on how we...
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Product
EpicCare Ambulatory EHR is extremely complex. One way the vendor can improve is by making the user...
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Relationship, Product
Epic is by far the best available at this time.
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Operations
We don't completely understand the functionality of some of the tools we have. Nobody has trained me...
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Relationship
I don't ever have to call the executives of Epic, but I do know that they give us all the resources...
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Operations, Product
The product is so complex. I don't know how the vendor can make it easier, but sometimes it is hard...
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Value
I love Resolute Professional Billing. Epic's solutions are incredibly expensive, but I wouldn't want...
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Value
What is keeping EpicCare Inpatient EHR at our organization is the high level of standards within the...
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Relationship
EpicCare Ambulatory EHR is so broad. It just covers such a vast number of specialties and primary...
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Product
Epic is the gold standard, and it is used by so many organizations that interoperability is really...
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Relationship, Product
Beacon essentially meets our end users' needs while providing safe patient care. Epic does a good...
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Operations, Product
My team struggles with the changes in MyChart. Even if there is a training or a PDF, it takes them a...
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Product
There is a capability for financial assistance and for ease of documentation that we could utilize...
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Product
I like the ease of using this solution. I have worked with other organizations where there are...
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Relationship, Operations, Product
We have been live with Epic's system for many years. There have been some bumps in the road, but for...
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Product, Value
Resolute Hospital Billing is a good product; it is easy and works well. It has very good work queues...
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Loyalty, Relationship, Product
One thing that is on Epic's road map is AI. I went to their user group, so they do have a lot of...
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Relationship
Epic is very easy to work with. If we have a question or a problem, I have people at my disposal...
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Product
There are other health systems in town, and they use Epic systems, so the integration is very...
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Value
The product costs a lot of money, but I haven't really heard anybody at any level suggest that it is...
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Relationship
I appreciate that Epic is very open to sending people out to observe. They are always willing to...
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Product
There is a lot of ambient documentation stuff that is going on right now. Epic is partnering with...
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Operations
Epic doesn't really do any training for end users. They train us, and then we train the end users....
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Product
The product could be improved by having more integration options with Epic.
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Product
We rolled out the system to provide consistency with our EMR and streamline access for our physician...
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Value
One pain point for us is Epic wants to charge us for development costs for one of our facilities...
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Value
The product is so expensive. I read in Becker's Hospital Review that Epic's revenue in 2023 was $4.9...
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Relationship
If Epic can't do something, they tell us that they can't do it. It is not like they are going to...
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Relationship
Epic is really proactively working towards accommodating FQHCs and all the complexities that come...
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Relationship, Operations
We have a person we work with from Epic, and I’m not fully satisfied with them. It has to do with...
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Product
Resolute Professional Billing is a bit difficult. Trying to find patient information sometimes can...
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Operations, Product
There are no major issues with Resolute Professional Billing; it helps us through our validation...
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Product
Epic is what all the major hospitals are using. It allows better patient-to-patient communication...
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Loyalty, Product
With integration, Epic is improving. They are really good, but we are implementing more and more, so...
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Relationship
We can get to Epic support and open tickets. We pick up the phone and call them, and the line is...
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Operations
With training, it is not always on-site; Epic offers virtual training and webinars. They call them...
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Product
I would like to see better reporting for Prelude, especially being able to get to the user level to...
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Relationship
I love that Epic regularly takes our feedback to the research and development teams and develops...
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Relationship, Product
Epic is not perfect, but no other competitor has come to the table. Epic was built as a coding...
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Loyalty
We are now driving the use of Healthy Planet everywhere. We have a very operationally unified merger...
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Relationship, Product
I need to be able to talk with noncovered entities without violating HIPAA. For Epic to address this...
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Loyalty
My deal with digital services is that we use the solution's foundation, and we get curious about...
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Loyalty, Product
I more and more appreciate the base build that is in Healthy Planet. When I first encountered this...
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Product
Epic's integration is good because we were able to complete a statewide integration of many...
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Relationship
With Epic, there are times when if we are the only ones asking for an enhancement, the likelihood of...
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Loyalty
Epic is really starting to get into the AI space, especially when we talk about automation and...
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Product
Integration is always a struggle. I don't know if the issue is necessarily specific to Epic, but it...
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Relationship
Epic’s support team is strong. They are very good about communicating known issues and providing a...
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Relationship
At times, Epic has grown a lot, and sometimes they have a process of suggesting enhancements, and we...
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Loyalty, Relationship
We are not looking to switch from Epic at this point. That would be a ginormous project. I want to...
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Value
Epic has started to trend in the wrong direction with charges. It is always funny because I know...
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Culture, Value
In general, Epic doesn’t really nickel-and-dime us. We pay an overall cost, and we get what we get....
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Loyalty, Product
At Epic’s user group meeting, they were really pushing AI stuff. That stuff is coming fast and all...
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Operations, Product
There is always something Epic can improve on with the functionality meeting our needs, but for what...
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Operations, Product
With all the functionality that is getting rolled out, Epic needs to make sure that it is not too...
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Loyalty, Product
Epic is pushing interoperability more than we expected. I see where they are trying to go and where...
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Relationship
Epic will escalate things if they need to and if we need to get developers or their management team...
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Relationship, Operations
Epic has two user group meetings each year. The one in the spring is more for our IT build people,...
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Loyalty, Product
When a patient logs in to the patient portal and sends their provider a question, currently that...
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Operations
I believe Epic's ongoing training does not exist or is not easily accessible for the end users. We...
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Relationship
Epic is clear about what they can and cannot do. I think Epic does support our IT infrastructure. I...
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Product, Value
Healthy Planet is expensive. I think Epic could provide a little better out-of-the-box tools. We are...
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Loyalty, Relationship, Product
EpicCare Inpatient EHR does need some improvements. Epic is working on some stuff, but they need to...
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Relationship
Epic is usually pretty engaged when we need something.
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Operations
The implementation of EpicCare Inpatient EHR went very smoothly, and the training was great. Epic...
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Loyalty
The advantage of Epic is their full suite of solutions. While the system may not have all the...
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Relationship
We work closely with our TS and BFF from Epic. They are available and able to resolve our concerns....
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Product
Resolute Professional Billing is a great product. We have come a long way with Epic, and we are...
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Relationship, Product
Epic hasn’t kept their promises relating to reporting. They weren't even close to that, and that is...
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Value
Epic is expensive as heck, but I’m hoping that we will see more value from Epic with time. I have...
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Operations
Our implementation of Resolute Hospital Billing played out well, particularly given the extent of...
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Operations, Product
We had issues with workflow changes when we implemented Resolute Hospital Billing. We had accounts...
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Relationship, Product
Resolute Hospital Billing is great, but I am always asking about this and that and updates. If our...
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Product
I love the ease of use of Resolute Hospital Billing. Epic in general has a user web that if we are...
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Product
With Resolute Hospital Billing, I would like to improve on the Medicare billing date of service...
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Culture, Value
Epic has more of a package. I don't think that they charge for every little thing. I haven't heard...
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Loyalty, Product
The nice thing about the product is how interconnected everything is. In terms of patient...
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Relationship, Product
In terms of the product's ease of use, some people struggle to find things because a lot of...
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Relationship, Operations
Epic has their implementations down to a science. Also, Epic's support people are very responsive...
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Product
We have been through other EMRs before, but EpicCare Inpatient EHR seems to be the most robust and...
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Value
When charges are necessary, Epic does a good job of communicating clearly.
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Operations
Epic does a good job of implementing. They give us a foundation to start with, and then we can...
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Operations
Maybe additional training for EpicCare Inpatient EHR could be helpful. Also, there are additional...
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Relationship
We work with someone from Epic who is pretty amazing and does a great job. This individual could get...
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Product, Value
Epic has great reporting methods, so as we make changes, we can go into something called SlicerDicer...
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Product, Value
The sole benefit of the EHR is having one record for one patient. We have flow sheets where we can...
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Product
It is inexcusable that Epic LTC does not have built-in solutions for nursing facilities' key metrics...
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Product
We had a serious compliance concern related to very burdensome CNA charting. We have a minimum data...
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Product
Epic felt comfortable that we were sharing one patient and one record with the facility and that...
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Product
The product is not Epic's priority. I do see some things that are underway. I see documentation for...
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Relationship, Product
For Epic LTC as a system, there is a lack of attention to the long-term customer. We have flow...
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Loyalty, Product
We have had surveyors come to us for years and remember that we have Epic LTC because Epic LTC is so...
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Loyalty, Product
There is no door care plan. We are supposed to be able to walk into a long-term care residence room...
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Relationship, Product
Epic has everything we need. They offer solutions that we can utilize together instead of having to...
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Relationship, Product
Epic is continuously improving their system. They do everything in-house, and that means we do not...
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Relationship, Product
Resolute Professional Billing and Resolute Hospital Billing are used for separate areas, but they...
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Value
We sort of come up with a plan, and we don't get nickel-and-dimed by Epic. We have really high usage...
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Relationship
Epic calls them the TS, but they are like a technical account person; there is a whole team there....
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Product
MyChart services very specific use cases. In the world that we live in, especially after COVID-19,...
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Operations
An implementation with Epic is a little different. If there are new features, we get Nova notes,...
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Relationship
There is a complexity and sometimes a reluctance around the Epic customer support people...
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Product
People take to Secure Chat like ducks jumping into a pond for the first time. Secure Chat is a very...
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Operations
Epic doesn’t really provide training for Secure Chat; they expect us to create our own training...
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Relationship
Epic has a BFF for every customer organization who is a relatively senior executive, and we have...
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Loyalty
Overall, Epic has a great suite of products. It is hard to get everything out of the system that we...
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Loyalty, Product, Value
We are leveraging Epic LTC to boost profitability because it is an integrated EHR that does a good...
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Operations
Epic’s work in the long-term care area was still incomplete at the time that we went live with Epic...
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Operations
Epic doesn't do a ton of ongoing training. Obviously, they allow training for new versions, but not...
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Culture
In EpicCare Inpatient EHR, each module has its own license, and we have to purchase the licenses....
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Relationship, Product
Epic's support is good. EpicCare Inpatient EHR is meeting the needs that we currently have. It has...
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Relationship, Product
The vendor should continue to support more procedure types, including hybrid and electrophysiology cases....
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Product
With Beacon, I would cut some of the crazy new stuff that Epic is pushing out that people don't need...
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Product
With Beacon, I like the way we can build order groups, use rules, and build protocols that meet the...
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Relationship, Product
I don’t see anything changing on Beacon. I don't hear anybody who sees the bills from Epic complaining....
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Product
The revenue cycle system is a reflection of what happens in the clinical bills. If a patient is in a...
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Operations, Product
Where we failed in our cycle was that we did not do enough testing of our daily routine to test the...
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Product
I like Resolute Professional Billing's ease of use. In the past, I have dealt with those DOS-based...
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Product
I wish we could enhance the bulk charge correction on Resolute Professional Billing. Resolute...
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Relationship, Operations
Epic gives pretty good support. We had a lot of support from Epic during the implementation, but we...
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Product
With Resolute Professional Billing, there is a lot of customization we could do to ensure we are...
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Product
The system takes some getting used to when coming from another hospital. Fortunately, it had been...
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Product
With MyChart, there are some design features on the end-user side that I would probably change....
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Product
Part of this problem is probably on us because we should turn on some functionality, but there are...
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Loyalty
We are all in with Epic as an organization, so I would buy MyChart again. And I can't imagine...
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Operations
With Epic’s training, we are not necessarily made aware of everything. It just seems like we are...
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Product
The product is the Cadillac of software systems. Epic's programmers are steps ahead on what is...
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Relationship, Operations
Epic has weLearning tools that we can go to and access at any given moment. Epic brings in...
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Product
There are a lot of strengths in Resolute Professional Billing in terms of interfacing. There are a...
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Operations, Product
In Resolute Professional Billing, there are a variety of different types of work queues that the...
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Loyalty, Product
The upkeep of Beacon treatment plans continues to be a heavy lift for clinicians. The nice thing...
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Product
Beacon is very powerful and very complex. Things related to patient care are constantly changing....
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Loyalty, Product
Beacon works well. It is the Best in KLAS for medical oncology. We have had it for many years. And...
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Relationship, Operations
Epic relies a lot on local IT experts within health systems to train the frontline staff. Epic...
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Relationship
Phone and web support is so difficult because of Epic, and frankly, that support doesn't exist for...
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Loyalty, Product
A big opportunity in the industry is the road-mapping work. We are still on paper for the...
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Product
Beacon has some challenges because of the specialty we are in; many of the tools that do what we...
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Relationship, Operations
The Beacon team is very good. Even from the implementation, they were willing to offer additional...
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Product
The billing component of Beacon is a bit of a challenge. It is a big component of our work. We feel...
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Relationship, Product
One of the key areas Epic needs to continue to improve is on-call, third-party solution integration...
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Product
We are big consumers of Secure Chat. Our nurses use it almost exclusively, so it was a perceived big...
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Relationship
Working with the Secure Chat team has been good. They are a little myopic; I don’t expect them to...
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Product
Some of the workflows in this solution are just super clunky. For example, transferring patients...
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Product
Epic should have the ability to provide really good analytic tools, and we are really struggling to...
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Loyalty, Relationship, Product
Epic is really working hard to bring new technology relative to the feedback that they are hearing....
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Relationship, Product
Epic is great as long as we do things their way and work with their preferred vendors. I think they...
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Operations
Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...
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Value
I don't pay the Epic bills, but Epic does charge us a little for different bolt-ons and stuff. Epic...
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Product
Everything that I have done with certain projects for interoperability has been done with Epic. Epic...
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Culture, Product
EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...
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Loyalty, Product
This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...
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Relationship
Epic is my first and last love. We are different people, but because of the love that they have for...
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Operations, Product
EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...
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Relationship
Epic’s support people are really good. They are just really attentive. However, they have a lot of...
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Product, Value
With MyChart, our rate-limiting factor is the time it takes to develop the system. MyChart's...
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Loyalty
There is a bit of a learning curve in Healthy Planet with the outreach reports, and we have had to...
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Operations
For training in Healthy Planet, we just have a quick video, and then we do more on-the-job training...
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Loyalty, Product
I would buy Healthy Planet again for sure. Even though we are building out Compass Rose, Healthy...
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Culture
It looks like Epic might change their pricing structure on certain things. They need to look at...
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Value
I don't know for sure with Epic, but it seems like Epic tends to add a charge for everything. I...
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Relationship, Operations
I feel comfortable with Epic’s people. We have some good resources. We don't really get trained from...
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Product
Epic doesn’t allow external information to go into Epic, and I get it, but they should work on that....
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Loyalty, Product
There aren't too many other choices, so that makes it easy to stick with Epic. My main consideration...
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Operations
I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...
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Product
There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...
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Relationship
We have an extremely responsive Epic account representative that I reach out to all the time. We get...
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Operations, Product
EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...
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Culture, Relationship
Epic makes their road map pretty transparent. If we go to one of their web pages, we can look...
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Relationship
I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...
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Loyalty, Relationship, Product
Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...
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Culture, Value
In terms of the functionality that is available in EpicCare Ambulatory EHR, we don't get charged for...
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Product, Value
There are a lot of options for end-user customization in EpicCare Ambulatory EHR, which our clinical...
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Relationship, Product
We have a lot of problems with patients who come get their services done here and then maybe need to...
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Relationship
Epic is good at either building stuff for us or helping us find ways to meet those outcomes. We are...
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Loyalty, Product
Epic would be my first choice just because registration is so much easier. So far what I have used...
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Product
What I would like to see improved on with Epic is that they don't allow a lot of different changes,...
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Relationship
Epic is always working on EpicCare Ambulatory EHR. And they are always proactive. Epic is very...
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Value
Epic doesn't nickel-and-dime us, but if we get some new functionality, it is more than likely that...
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Value
We wouldn't have made it through COVID-19 if it hadn't been for EpicCare Ambulatory EHR. With our...
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Culture
We didn't understand quite a bit with Epic. They would say things, but they didn't really know our...
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Loyalty, Product
Before we transitioned to Resolute Professional Billing, we were on a different system, and this...
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Relationship, Product
A lot of the recurring communication we have with Epic has to do with new solutions or new features,...
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Culture, Product
Epic does try to offer solutions to integrate the system all into one solution, but they need to...
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Operations
Resolute Professional Billing has a lot of solutions to offer clients, but it can be a little...
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Operations, Product
When we implemented Resolute Professional Billing, we didn't know what we didn't know, and neither...
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Operations
We are having delays with Resolute Professional Billing because we have to get the files together,...
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Operations
We probably should have done end-user testing with Resolute Professional Billing as a part of the...
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Product
At this point, we are still struggling to get reports just to meet our needs. Nothing comes out of...
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Culture, Product
We have had to build everything with Resolute Professional Billing. There are things that we are...
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Operations, Product
I have worked with Epic for years, and that is like working with Apple. I have gotten certified on...
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Product
I like that every part of the system is customizable. As a user, if I don't like something and want...
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Loyalty, Relationship
Epic is moving things forward with things like interoperability for imaging. Epic is working on a...
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Loyalty
We have seen multiple vendors' products. We are not in the market for a new vendor's product because...
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Relationship, Operations
Epic could do more to find ways to hear more providers' voices. I don't know how they would do that...
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Relationship
In general, Epic doesn't meet every single timeline, but they do communicate when they are not going...
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Operations, Product
Our skilled users use this solution very well, but the people on the lower end of the skill level...
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Operations, Product
We had an upgrade with Epic, and they brought in some pretty helpful things. The problem with Epic...
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Product
The biggest problem that we are having, like many other organizations in this space, is the number...
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Product
Ever since we transitioned to Hyperdrive, the performance has been a bit different, but the EHR...
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Relationship, Product
I find EpicCare Ambulatory EHR easy to use, but I hear many different things from end users. Not...
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Relationship, Product
Our state initiated some new laws about patient privacy, and based on those laws, Epic proactively...
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Product, Value
Epic's system is a massive expense for the organization, but being in that network of Epic clients...
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Operations
Epic has very comprehensive training that can be challenging to scale during the implementation....
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Loyalty, Product
Some organizations will make rules about how to do things, like immunizing people. Then, there is...
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Relationship, Operations, Product
I have done a lot of builds and have installed some custom properties and things that I can use in...
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Relationship
I have a good relationship with Epic, but I probably have more of a voice when talking to developers...
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Relationship
I meet with Epic's ambulatory support people regularly. They are responsive and are often proactive...
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Loyalty, Product
EpicCare Ambulatory EHR interfaces very well with our state's immunization registry. That is...
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Operations, Product
The problem with out-of-the-box solutions from Epic is that they require end users to go in and...
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Product
I would tell someone considering Epic that EpicCare Ambulatory EHR is a robust product that...
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Loyalty
It seems like the whole world is moving to Epic's systems, so it would be foolish to look at another...
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Relationship, Product
EpicCare Ambulatory EHR has gotten better over the years. There have been some big changes over the...
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Loyalty, Product
Epic's system is robust and can be adjusted to individual needs. We have been on the system for many...
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Loyalty
If we were in the market for a new core EHR, our number-one choice would be Epic's system. I think...
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Operations, Product
In terms of ease of use, our experiences with the system keep getting better. Epic's system has...
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Relationship
We have great support from Epic. We have an assigned resource for each Epic application, and the...
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Relationship
In terms of support, we sometimes forget how good we have it. We have a lot of opportunities to...
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Loyalty, Product
We have to use another vendor's system to meet one of our needs, but for the most part, our...
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Loyalty, Relationship, Product
Epic’s constant development is great. They are working on a lot of little things, including AI. We...
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Relationship, Operations
In terms of implementations, the vendor has pushed a lot on express lanes. We haven't had the same...
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Product
EpicCare Ambulatory EHR does what Epic says it is supposed to do. It is not difficult to use. And...
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Relationship, Product
Our doctors and nurses never complain about EpicCare Ambulatory EHR. It connects seamlessly with...
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Product
The system is user friendly. We can get all of the reports that we need from it.
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Loyalty, Product
I like that the system has hard stops in specific places so that users don't change things that they...
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Product
One thing that stands out about EpicCare Ambulatory EHR is that there are so many ways to do things...
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Relationship, Product
We definitely have a connection with different Epic clients, but we would like to have more of a...
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Relationship, Operations
Epic has frequent webinars, and I participate in them all the time. The webinars are easy to follow...
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Product
I have worked in EpicCare Ambulatory EHR for the longest out of everyone in my role. Compared to...
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Product
MyChart can be frustrating from the standpoint of the physician maybe responding to us in two...
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Value
MyChart is fairly easy to use and self-explanatory. Everything has been great so far with MyChart....
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Product, Value
Recently, when we do an upgrade, we have to go back and tag on some additional upgrades; they are...
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Relationship
Epic's customer support people are usually very responsive. Epic is always reaching out; sometimes...
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Relationship, Operations
Epic is always honest about doing integration, and they are very good about it. They just jump on...
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Relationship, Operations
Signing up for MyChart seems to be pretty easy, but we need more literature for our patients on...
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Product
I am in the market for ways that I can send patients their consent forms to fill out electronically...
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Product
Communicating across other organizations is not currently something we can do with Secure Chat and...
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Product
The biggest strengths of Secure Chat are instant communication and the ability to link to a patient...
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Relationship, Product
Epic is actually putting in some of the things that I have recommended in our next upgrade. They...
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Relationship
Epic is very responsive. When organizations have ideas for improvements, the vendor acts upon those....
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Loyalty, Product
Epic is just starting to develop AI, and there are a lot of opportunities to improve the integration...
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Loyalty, Product
Epic would be on my radar if I were in the market for a new EHR because they are at the point where...
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Product, Value
Interoperability is probably the best thing about the solution. We have a large number of...
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Product
To make the EHR a bit easier to use, Epic needs to streamline the user interface. It tends to be...
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Product
I have been looking for a better way to do appointment reminders from MyChart. MyChart shows that...
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Loyalty
We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...
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Loyalty
I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...
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Product
I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...
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Loyalty, Product
I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...
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Relationship, Operations
Epic's support has been really good. A lot of the pain I gathered in Cupid's structured reporting...
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Loyalty
We went live with Epic's structured reporting in tandem with switching to a new PACS vendor. Prior...
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Culture, Relationship
Epic has kept all their promises up until now, but they have a couple of promises that they really...
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Product
We have been live on Cupid for a while. The biggest thing that I have heard from some of the...
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Loyalty, Product
We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...
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Product
I like how MyChart pushes out all the reminders. The preauthorization and precheck-in are very good,...
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Relationship
We have routine meetings with Epic to discuss performance, what is working well, and what is...
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Loyalty, Product
We are using Community Connect, so there is only so much functionality we can get on MyChart at once...
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Loyalty
We already had some additional connections with the hospital, and they were able to get us a...
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Relationship, Value
Whether our host keeps their promises is kind of half-and-half. I don't think this is intentional,...
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Culture, Value
Our host is pretty good about not charging for every little thing. They will let us know upfront...
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Relationship
Our host has a focused, disciplined group that keeps us on task for upgrades and projects, but I...
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Operations, Product
I like that Epic makes the information visible from more than one place and that it is fairly easy...
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Product
We added what Epic calls appointment requests, but we added that to the treatment plans and also...
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Product
There are a few things that don't integrate with Beacon well. Mostly they are more along the lines...
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Operations, Product
We have asked Epic whether there are any kind of patient education videos that we can put out there....
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Product
I was surprised by how user friendly MyChart is. We recently implemented it at another facility, and...
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Culture, Loyalty
Any unkept promises had more to do with functionality pieces that we had requested or made sure were...
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Operations, Product
With Secure Chat being so new for our organization, one challenge is just getting people used to the...
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Product
There is a lot of functionality that we like in the solution that is very similar to what we...
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Product
I know that Epic has phenomenal reporting in other areas, but that is one thing they could improve...
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Product, Value
The attachment of patient context is almost unbeatable with Secure Chat. Not having to transpose...
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Loyalty
I would like to see the development of some optimization items that we have requested from Epic. I...
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Relationship, Product
Epic could have better integrations and connections with third-party companies. That has been a bit...
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Loyalty
Moving to Secure Chat was kind of a game-time decision. We were vetting Secure Chat out for quite...
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Product
Some challenges that exist with Epic are the limitations of our regulatory framework at a federal...
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Relationship, Product
Epic isn’t perfect, but they are the best, and they are the industry standard. But they could still...
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Relationship
Support could always be better, but Epic has set the standard for what support should be in this...
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Product, Value
We want to integrate our IV pumps into the solution, but there are charges by Epic and our host....
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Product
Moving to Community Connect EpicCare EHR was a huge change. Our providers were initially reluctant...
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Relationship, Operations, Product
It is hard for me to suggest improvements for MyChart. The biggest issue that I see is just people...
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Operations, Product
The hardest part of using the solution has to do with the patient-facing education that we provide....
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Product
Epic implements many features. In order to take full advantage, the provider has to enable the...
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Product, Value
I'm familiar with the functionality of MyChart, and I know that a lot can be done in the solution. I...
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Loyalty, Product
We use Prelude day in and day out. It very visibly, easily, and transparently drives results. I...
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Relationship
We have technical support from Epic, and we meet with them frequently. We can bring up any issues or...
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Loyalty
I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...
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Operations
It is interesting because I would rate Epic's initial training low. The ongoing training afterward...
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Relationship, Product
Since Epic has access to our system, data, and users, including dashboards that really tell us where...
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Loyalty, Product
We have done a complete migration to Epic. We are using literally everything they offer. What...
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Product
The positives of using the solution are, first and foremost, the shared records across the...
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Relationship, Operations
Working with Epic is a mixed bag. The people who are more experienced in the ambulatory area have...
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Operations
Our implementation of the system was really rough. Part of the reason for that is that at its core,...
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Value
Epic hasn't kept their promises on many of their major workflows in the ambulatory and revenue cycle...
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Relationship, Operations
Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...
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Product
Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...
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Loyalty, Relationship
Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...
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Product
We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...
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Relationship, Product
Part of Epic's success is their consistency across applications. They figure out a secret sauce, and...
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Value
Epic's system is expensive for us as a small organization. Epic could give us a better discount and...
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Product
Epic has developed a bunch of features that we haven't implemented because we haven't had the people...
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Product
The biggest pain point that we have with MyChart is the number of messages that get generated for...
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Relationship, Operations
We receive good technical support from Epic. Epic's people definitely support us with our upgrades...
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Product
Epic offers different options for goals in MyChart. Those goals obviously drive patient compliance...
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Loyalty
We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...
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Culture
Epic wants a new contract around AI services with new limitations of liability and other contractual...
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Relationship, Product
With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...
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Relationship, Product
We are heavy into optimization with Epic. We transitioned our entire organization, and that went...
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Product, Value
Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...
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Loyalty
Epic has security concerns with using resources in certain countries. We have been blessed because...
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Relationship, Product
Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...
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Relationship, Operations
Working with Epic has been great. I have never seen anything like Epic’s implementation services....
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Relationship, Operations
As a team, we went through a lot of changes with Epic because our formal implementations are over...
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Product
The electronic consent process is not as clean as it could be. We are pretty limited to plain text...
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Product
Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...
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Product
EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...
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Relationship
I'm a little buffered from actually working with the Epic TS. I have some interaction with a TS...
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Relationship, Product
For us it is challenging because we are not necessarily on Epic's foundation. We built a lot of...
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Loyalty, Relationship, Product
I can't really think of any challenges that we have had with Dorothy. Epic has been doing a really...
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Loyalty, Product
There isn't a way for us to document SMART goals in the system. Those goals are part of a new push...
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Product
I would like to see how the improved scheduling abilities work in Dorothy. We still feel like it...
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Product, Value
Having the ability to see information across the entire spectrum of our organization is a strength....
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Relationship, Product
We have to tweak things quite a bit with the financial reports in Dorothy, like proofs. When we run...
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Value
There are minimal charges with Dorothy. I think part of it falls under our ambulatory license.
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Loyalty
In general, leaders in home health want to have information at their fingertips so they can help...
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Loyalty, Product
I know for sure the executive leader of this group would have said they wouldn't buy Dorothy again...
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Loyalty, Product
Code status is a big thing for home health and hospice to have documented. We have made some...
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Product
We are mostly using another Epic system for electronic visit verification. There are always...
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Operations, Product
Quarterly updates have been much easier to roll out to end users, and training staff has become easier....
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Loyalty, Value
MyChart is easy for patients to use. I’m highly satisfied with receiving our money’s worth because...
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Relationship
The vendor is great with support. They are excellent at answering any questions I have. MyChart is...
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Operations, Product
I would tell someone looking into MyChart that if they can get Epic in there, they can get MyChart...
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Operations, Product
I have been on multiple EHRs in my time, and all the others pale in comparison to Epic's. When I...
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Operations
Some inadequate Epic people got shipped out. I remember watching an Epic trainer teach my colleague...
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Operations, Product
EpicCare Ambulatory EHR works well when people know how to use it, but people need to get trained to...
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Relationship
Epic is very responsive. Every time I have reached out to them with an idea, they have said that...
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Product
I don’t know why Epic doesn’t make certain things default settings in EpicCare Ambulatory EHR. I...
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Value
Epic is so expensive, and I don’t know the price tag, but I know about FQHCs. Because they are so...
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Relationship, Operations
Epic’s go-live was very rocky, but we have better support now. It took years to get here, but we...
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Operations, Value
I would tell providers that if they spent a couple of hours a year of elbow-to-elbow time with a...
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Relationship, Product
I’m still waiting for Hey Epic! where I can just tell Epic's system to do something. That has not...
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Product
There were some promises that Epic made to us that are coming true right now, like having our...
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Product
There are issues with people getting angry at Epic for things that are not Epic’s fault. That is an...
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Product
Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...
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Operations
A lot of things have to be built within Epic's system for us to get any type of lessons or training...
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Product
Epic always overhypes their product. In the preservice realm with authorizations when we were...
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Loyalty, Product
I have always enjoyed Epic. If I were in the market for a solution, I would choose Epic's product...
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Relationship, Product
Overall the product is good, but when I want something, the vendor says that they can't do it or...
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Product
In the last year, Epic has been a little better, but they are still trying when it comes to care...
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Relationship, Product
There are a lot of functionality things that have occurred this last year with Epic. We have worked...
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Product
One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...
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Loyalty, Product
One really positive thing that I want to give Epic credit for that they have really focused on...
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Loyalty, Relationship, Product
In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...
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Relationship, Value
I always struggle with touting Epic too much, but they are the best in the business at communication...
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Loyalty, Relationship, Product
Our struggle is that we have been with Epic for several years, so we have made our bed regarding...
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Operations
Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...
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Relationship, Value
Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....
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Product
Epic's system integrates really well with some of our other systems. We still have some issues...
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Product
We upgrade Cupid often, and we have to have downtime for that. That isn't necessarily Epic's fault....
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Operations
With Cupid, we train ourselves, so we have training teams for a lot of different areas in the...
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Relationship
Epic constantly strives to improve and to listen to what different organizations need. Epic needs to...
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Relationship, Operations
We have superusers for Cupid in each area. Those superusers are really hands-on about letting us...
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Operations, Product
The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...
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Operations, Product
I would like Epic to improve their documentation so that it is easier to read and follow. They have...
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Product
EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...
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Relationship
Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...
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Operations, Product
We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...
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Value
Epic has a fairly complex way of charging clients. They have different discounts or price tiers...
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Loyalty, Relationship
Part of me wishes that we had gone with Epic for cloud hosting. That would have simplified our lives...
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Relationship
Epic's system would absolutely be my first choice because I trust Epic. When we give them feedback,...
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Relationship
We have seen some delays from Epic when we have had questions. We always get answers eventually, but...
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Value
Epic's systems are expensive, but I think we get a good return on them. I don't feel like Epic's...
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Loyalty, Product
EpicCare Ambulatory EHR really meets our needs. The only places where it doesn't meet our needs are...
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Loyalty, Product
The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...
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Operations
We have had a couple of add-on implementations where Epic was constrained with resources. They were...
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Operations
Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...
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Loyalty
MyChart is pretty easy to use and very simple. The graphics are very nice. As a patient, I can...
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Operations, Product
We might need to change the wording so that patients understand MyChart better, but I have used...
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Value
Getting our money’s worth is all in perspective. Epic's system costs too much, but we get our...
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Product
I would like Epic to improve data on the efficiency of people who are not doctors. They have Signal...
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Product
EpicCare Ambulatory EHR works and communicates well, and it is nice between the practices. When I...
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Product
With EpicCare Ambulatory EHR, I really like the integration with what we have and that there are...
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Relationship, Product
Epic generally does a very good job in terms of the quality of their code. We have had very few...
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Operations
We leverage Epic's university for our ongoing end-user training for new hires. From an IT...
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Product, Value
Some of the transactional fees for API processing where we have third-party systems plugged in to...
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Operations
From an upgrade standpoint, we effectively manage the upgrade process in-house. We don't really...
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Relationship, Product
Epic LTC is still on the earlier side of the product life cycle. But Epic does a decent job of...
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Loyalty, Operations, Product
It was difficult to get Community Connect. Our medical staff was somewhat resistant because we did...
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Product
The functionality has done what we need. However, we still grapple with how to meaningfully get out...
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Product
We have a statewide health information exchange, and we send and receive data to non-Epic users...
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Relationship, Product
In a small hospital, we wear many hats. So it is quicker to get things done in a smaller setting...
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Loyalty, Operations, Product
In the past, certain things weren't necessarily available to us. For example, our host organization...
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Operations, Product
Unless our users are already experienced with Epic's system when they come to our facility, it does...
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Loyalty, Relationship
The host organization could give us more ongoing optimization opportunities. I'm not sure whether we...
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Value
As far as getting our money's worth goes, we would like to pay less, but using Epic's system is an...
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Relationship
We have regular check-in meetings and feedback for any outstanding issues with our host...
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Product
Our process improvements could be better if the EHR would help guide documentation in certain ways....
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Loyalty, Product
We have a specialty, and it has always been disappointing that Epic's module for that specialty is...
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Loyalty, Value
It is hard to recruit IT support to our community. When we were researching EHRs, one of our...
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Product
There are no published standards for the substantial time needed to build, review, and implement...
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Product, Value
The oncology area is evidence based. It includes complex treatment protocols. Those protocols are...
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Operations
Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...
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Relationship, Operations
We have had multiple client managers. The first person that our host assigned to our system was...
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Loyalty, Product, Value
The Community Connect EpicCare EHR product itself is good. It does what it is supposed to. I'm...
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Relationship
Our host organization does have a help desk, but they have an automated process that will close our...
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Operations
During implementation, there could have been better communication in terms of making sure that we...
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Product
We had the upgrade itself, and then we had more updates for Community Connect. One of the updates...
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Operations
Based upon what I hear from my analysts who have become credential trainers as well as what I have...
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Product
Community Connect is meeting our needs, but there are a lot of missing things just based upon the...
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Loyalty, Value
We went with the Community Connect model because the acquisition costs seemed favorable. Because of...
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Product
If it were my decision, I would buy Epic directly. I want more autonomy and control over features...
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Product
There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...
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Product
Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...
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Product
We don't have as many reporting capabilities in Resolute Professional Billing as we do on Resolute...
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Product
One of the struggles that people have who work in both the inpatient and outpatient areas is the...
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Product
With ambulatory patients, we can typically see group schedules. If I am looking for my schedule, it...
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Product
There are things that I like about EpicCare Ambulatory EHR. Its user interface is very helpful. The...
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Product
I would like it if the out-of-the-box emergency department tracking board in Epic's ED application...
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Product
Epic has the evidence of a cohesive strategy when it comes to making it easier for physicians to do...
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Loyalty, Product
Our organization has merged with another group in another state, and that area uses Epic's systems....
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Product
Epic could enhance their symptom-checker app. The app we built covers more diagnosis codes than...
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Product
Everything is going well with MyChart. Patients can get pretty much anything that they need through...
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Product, Value
I like the fact that Healthy Planet allows us to give an overall view of our population. It allows...
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Relationship
Epic keeps all promises, and they are very conservative in what they promise. They are very honest,...
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Product
Running reports in EpicCare Ambulatory EHR is easy. All the information we could ever want is there.
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Loyalty, Product
If I were in the market for a new EHR, I would probably stick with Epic's system just because I know...
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Product
Something that could be improved would be just adding coverages in registration. We would like to...
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Relationship, Product
Epic has a community almost like a town hall where many problems and potential solutions are identified....
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Product
I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...
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Relationship
Epic is very transparent with changes, and they provide an immense amount of information to their clients....
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Product
Guarantor summaries are comparable to hospital billing, but adjustments to guarantor summaries would...
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Product, Value
We would like to see the system's charge transfer process be improved. That is a manual and...
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Loyalty, Product
Epic's systems are extremely customizable. That is one of the reasons that the product is so...
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Product
It is easier to make adjustments in the professional billing area than it is in the hospital billing...
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Relationship
We are really happy with the support that we receive from Epic. Epic's people are very present. We...
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Relationship, Product
There is nothing unexpected in Cupid. There have been a lot of developments with AI and user...
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Product
Epic has a really good system. They push notes out to us in advance. We have a technical services...
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Operations
We train users in Cupid ourselves. The vendor doesn't do that training. Epic has good training...
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Operations, Product
Cupid's upgrades have been standard. For a while, we were scheduled to take upgrades right after...
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Relationship, Product
Epic is able to share different institutional experiences with ongoing regulatory requirements from...
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Product
The product supports my organization’s integration goals because of the vendor's general push toward...
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Relationship
Epic's support team is very responsive. Epic is always looking to develop and update products and...
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Loyalty, Relationship, Product
It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...
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Operations
Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...
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Loyalty, Product
I’m looking to see the development of Epic’s mobile products away from the desktop model of...
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Product
With Secure Chat, sometimes we struggle with people putting time-sensitive, clinical information in...
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Product
Secure Chat is a great communication tool. It allows us to talk to our colleagues across the...
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Operations, Product
Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...
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Product
Part of the reason Epic pushes away from super days is at least in part driven by insurance...
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Relationship, Product
Epic, in some places, enables good continuity of care. In other places, they limit it. Epic's...
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Product
There are some patient safety holes in Epic’s design. Epic tries to push various solutions that...
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Relationship, Product
Some of the Epic staff doesn't understand the human factors that play into this, and we can tell...
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Product
I would tell a friend that Beacon is simultaneously awful and the best thing going on; that is my...
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Relationship
The people I work with directly at Epic are wonderful, lovely people. Epic in general has very...
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Product
There are some things that Epic does well. There are certain pieces of functionality that actually...
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Relationship, Product
Beacon is fine. It is the best of a bunch of bad products. It does not have the functionality to...
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Product
The way Epic recommends we do our chemo ordering drives me crazy. To give a dose of chemo, most...
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Product
If someone asks me what the best EHR for my specialty is, I would say Epic's product because I...
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Relationship
Epic is a multibillion-dollar company, yet they are trying to crowdsource everything and not...
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Product
Sometimes I shouldn't give the next dose of chemotherapy, but now the dose is double-signed and made...
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Relationship, Product
Rather than go through the work to have the Beacon interface do all the things that Epic would need...
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Relationship
We are satisfied with Epic because of our experience with the vendor. They have a really good...
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Relationship
One of the problems I have with Epic is that the company is so big that I don't feel like they are...
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Loyalty, Product
The scheduling is built into the treatment plans that we set up for our oncology patients in Beacon,...
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Product
One thing that is difficult with Beacon is that every job code has a different login. Nurses log...
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Operations
For training, all we ever end up getting from Epic are tip sheets, and I think videos would be...
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Operations
When we did the Beacon implementation years ago, there were a lot of promises made to us saying that...
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Relationship
There is really not a whole lot of participation at the executive level from Epic with various parts...
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Operations
We always need more training. We would like more customizability for the training to match what our...
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Culture, Relationship, Product
I am pretty satisfied. I don't think Epic overpromised anywhere. They were reasonable with what they...
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Operations, Product
The complexity of MyChart's setup on the admin side has made it very difficult to get it to work the...
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Operations
Earlier when we implemented, I don't think I would have been satisfied with the quality and...
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Product
The advantage of Cupid is that it is fully integrated with the clinical and structured reporting...
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Loyalty, Product
I would tell someone looking into the product that they should invest the effort up front in...
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Relationship, Product
Epic now has a pretty clear road map, and there are mechanisms to engage with that road map for...
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Loyalty, Product
From an improvement standpoint, there are workflows that relate particularly to trainees, like using...
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Product
With Community Connect EpicCare EHR, I like that I can see basically what is out there and what...
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Operations
The host site trains us on how to use Community Connect EpicCare EHR basically. They tell us very...
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Product
If I were the vendor, I would have physician billing and hospital billing be very similar in...
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Relationship
Resources are limited. Our host has their resources, and sometimes they aren't able to help us as...
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Loyalty, Product
I would buy Epic's EHR again but not the way that we did. I wouldn't go through another facility....
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Product
There are a good deal of safety checks built into Beacon. It is also helpful that it is so pervasive...
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Product
I'm imagining there is some reporting functionality in Beacon that I am not familiar with that...
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Product
The issue I have with Beacon is the ability to clearly see what is happening between inpatient and...
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Loyalty, Product
We use the Hierarchical Condition Category, and that has gone really well for us. Epic has...
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Product
One of Epic's strengths with Health Planet is it is in the EMR. In another vendor product, that...
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Product
Most of the Healthy Planet end-user workflow is ambulatory build. And it can be complicated, from...
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Product
We only push to Epic what we need for operational use. That is why, for me, interoperability is...
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Relationship, Operations, Product
Epic has a really good line of sight. They understand where Healthy Planet needs to go. On Compass...
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Relationship
Epic’s upgrades are fine. Epic has a pretty streamlined process and is continually putting updates...
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Loyalty
Two of the reasons why we chose Epic were their market dominance and the amount of development...
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Relationship
The quality of support is very dependent on who the TS person is. We have some amazing TS people in...
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Product
EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...
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Product
Epic started with building hospital systems, so some of their offerings are still very hospital...
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Relationship
Epic has been a great partner. They have kept their promises. I would tell customers who were coming...
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Value
EpicCare Ambulatory EHR was either the same price or slightly cheaper than our old EHR, but it...
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Operations, Product
We are doing the upgrades that Epic recommends every quarter. There is a ton of work that goes into...
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Loyalty, Product
I think that satisfaction with the product is somewhat limited by our internal failures to...
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Loyalty, Product
Epic's systems are highly configurable. Now that we are on Epic's systems, we can outsource all of...
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Loyalty
The trajectory of Healthy Planet is going to be very similar to Epic's trajectory with their other...
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Loyalty, Product
A lot of the functionality that meets our needs is dependent on merging data science tools along...
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Operations, Product
Healthy Planet has been doing well. However, there is a widespread disconnect between the enterprise...
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Loyalty
There is going to be an arms race with health systems. We will have to see whether third-party...
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Loyalty, Operations
Our actual implementation of Healthy Planet was very sparse. It isn't an actual platform, and it...
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Value
The up-front cost of Healthy Planet is pretty exorbitant. It is like going to a very nice Las Vegas...
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Loyalty, Product
Healthy Planet works really well within the Epic suite, but it only works so-so externally. Compared...
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Loyalty, Product
The only things that we aren't happy with about Beacon are some company-wide decisions that affected...
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Loyalty, Product
Beacon is easier to use than any other program that we have seen. That is why I want to rate it so...
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Operations, Product
Our team does all of the training, not Epic. We have to tweak some things to make the system work...
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Product
We used to use a recruitment agency. The big part of using Epic's systems is that everything is one...
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Relationship, Operations, Product
With all of the applications, Epic is good about letting us know about functionalities that are...
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Operations
We have been very happy with Beacon so far. There are little things here and there that we wish...
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Loyalty, Product
MyChart certainly pulls in information nicely from other folks who are on Epic systems. It doesn't...
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Value
We always pay through the nose for Epic, but MyChart is probably worth it. It is so tough to...
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Product
I like MyChart. MyChart works pretty well. For overall ease of use for patients, MyChart is pretty...
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Operations
Epic is a little better than average in terms of implementation. Epic isn't horrible, but they...
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Relationship
It is hard for me to separate Epic’s proactiveness for the different modules. Some Epic modules are...
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Product
Healthy Planet still has a lot of trouble pulling things in from other places. It still ingests data...
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Loyalty, Product
My satisfaction with Epic hasn't changed for a couple of years. I sort of like Healthy Planet, but...
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Loyalty
I deal with our host more than Epic, although I do have Epic contacts, and they are great too. Using...
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Product
We love the software. If people are looking to build a rock-solid business that allows them to scale...
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Value
This year felt like a marked change with Epic where the vendor wanted to charge implementation fees...
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Operations
A big pain point has been Epic’s responsiveness in terms of implementation timelines. I bought...
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Product
What would increase my satisfaction with the overall product quality, including upgrades, would be...
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Relationship
We have named individuals we work with, so we aren't reaching out to just a phone number for...
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Loyalty, Relationship, Product
There is a bit of a gap in support for longer-term care. The system is a little less optimized in...
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Value
We get really great tangible outcomes that we are able to measure from implementing Epic’s features;...
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Loyalty
The reason I'm not fully likely to recommend this solution is that in a similar organization to...
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Operations
The training is classes where we are sending analysts to get additional certifications, and those...
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Product
We have had a lot of things going on with MyChart recently. For example, sometimes we get a bunch of...
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Product
Epic has helped a bit with patients finding the right functionality in MyChart. Sometimes people...
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Loyalty, Product
MyChart is the patient portal that is connected with Epic. Patients can log on to interact with...
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Loyalty, Relationship, Product
There are things that come up that we need some Epic development on. We will open Sherlock, and some...
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Relationship
Epic’s technical services do a great job of providing support for us. My team touches base with them...
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Relationship
Our host does a pretty good job in the background to keep us current and up-to-date, so I wouldn't...
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Loyalty, Operations
Wounds take time to heal with any EMR transition, but I would decide again to go with our host’s...
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Loyalty
We went from multiple EMRs to Epic's system. Obviously, that was a big selling point. It would have...
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Product, Value
The ability of our medical staff across departments to transition care has been excellent. We do not...
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Operations
Going live as an Epic Community Connect site is always challenging because we don't have as much...
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Operations
One of the challenging models Epic has is superusers. Those are difficult to grasp, especially for...
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Operations
Training is difficult for our host’s version of the system because each variation of the system is...
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Culture
One of the complaints we see from physicians is it feels like they are sold on a bill of goods that...
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Culture
We had our agreement in place, and our host was very open, cordial, and understanding if we had to...
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Relationship
We have a leader assigned to us who we routinely work with on priorities and projects. The leader...
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Product
One of the things that makes it challenging for a larger health system to provide the system to a...
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Product
I would recommend Healthy Planet based on some of the functionality that we use and the support that...
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Loyalty, Product, Value
We use Compass Rose within Healthy Planet; Compass Rose is tailored specifically for ambulatory case...
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Loyalty, Relationship, Product
There are still probably a couple of gaps where we have to go outside of Epic, like for some of...
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Loyalty, Value
We are tethered to Epic. We pay for the suite of services, so it is more bundled. Healthy Planet is...
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Relationship
My team has a very close contact person with Epic. We meet regularly, and they have a ticketing...
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Operations
We don't really get training from Epic on Healthy Planet. We have our own training team that we...
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Relationship, Product
Epic is pretty transparent on functionality and upcoming functionality. They don't tend to...
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Product, Value
In terms of the product driving tangible outcomes, it is hard to say because Healthy Planet...
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Relationship
We get pretty regular executive attention.
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Product
I wish that some things from Epic would come out a little faster. On several occasions, we have been...
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Value
We would love it if EpicCare Ambulatory EHR could be cheaper. Epic charges a pretty penny, but they...
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Relationship
Epic's customer service model is phenomenal. The vendor has high standards, and if there is ever a...
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Relationship, Product
The amount of self-service information that Epic has is phenomenal, and Epic's user web is really...
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Relationship, Product
The only thing that I would want Epic to improve is our service times. Right now, we are running a...
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Product, Value
I do like that the community providers have access to a system that is phenomenal. Epic is number...
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Operations, Product
When I compare what Epic was several years ago, there have been so many upgrades and improvements...
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Relationship, Operations
We have had a couple of issues since the go-live. While we were building the system, I wanted my...
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Value
We are charged for everything, even for the people who come to do training. The quality of the...
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Loyalty, Operations, Product
Coming to this organization with my knowledge of Epic, I felt that I had a lot more control over how...
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Operations
When it comes to training people on Healthy Planet, we ultimately have to do that on our own, and we...
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Loyalty
I would purchase Healthy Planet again because it provides one complete point of perspective for...
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Relationship
Some of the tickets that we have sent to Epic have gone unresolved. We ask for complicated things...
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Operations, Product
The vendor could make things easier for us by reducing the time it takes for us to complete tasks in...
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Value
We experienced some unexpected things with the vendor's charges. Whenever new AI comes up, it is...
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Relationship, Product
Epic still views some of their systems as separate, like Healthy Planet and Caboodle or Slicer...
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Product
Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...
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Product
Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...
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Product
Resolute Professional Billing is a struggle. If Epic could make it function more like Resolute...
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Product
I would say the strength of Resolute Professional Billing is that the view of it for the end user is...
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Product
From a Beacon oncology perspective, it would be nice to be able to get a larger snapshot view of...
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Product
Sometimes in its versatility, Beacon becomes a little more cumbersome, especially when we have...
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Operations
The initial implementation of Beacon taught us how to use the system. This may be true for some of...
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Loyalty, Product
I have concerns about clarity and safety around treatments, especially therapy plans. Therapy plans...
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Loyalty
We went with Epic's Beacon system because as a network, a plan was derived to move everything to one...
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Loyalty, Product
Our previous product was built from the ground up and designed for cancer centers and oncology...
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Relationship, Operations
With Epic, we have an escalation structure that goes to a person that is specifically an expert in...
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Product
Secure Chat integrates so nicely with Epic's EMR. Any third-party solution would not do that. Secure...
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Product
I would like Epic to make Secure Chat’s notifications more customizable. Also, the biggest challenge...
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Relationship
Epic really does customize our client support team that we work with. That is one of the things they...
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Loyalty, Relationship
We had an external vendor that wanted to partner with our organization and do some of the things...
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Product
Epic obviously has some opportunities to improve the ease of use of Resolute Professional Billing,...
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Operations
Training might be something Epic could improve on. They have good testing for the implementation on...
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Loyalty, Value
I think Epic is still number one in the industry, so I don't know that we would ever switch away...
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Operations, Product
We have had good upgrades and releases with Epic because they lay out a road map and the testing....
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Operations, Product
Hospitals are more complex than the ambulatory side, so Community Connect EpicCare EHR has to be...
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Operations
Our host organization brought in external resources for our training, and we weren't a huge fan of...
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Value
Coming off of our previous EHR system, one of my favorite things about Epic is they aren’t a...
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Operations
I do have access to some of the direct Epic training, and that has been very useful. It is a bit...
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Product
Community Connect EpicCare EHR just flows nicely. We can split our screens and easily toggle from...
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Product
This is a very specific thing that isn't really too important, but I would like to have the ability...
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Product
Community Connect EpicCare EHR is user friendly with robust reporting. I am very happy with the...
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Product
Healthy Planet aggregates data and provides prospective opportunities for improved Hierarchical...
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Relationship, Value
Support from Epic for Healthy Planet is good. I wouldn’t change much. We receive our money's worth,...
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Product
A lot of time is spent on the user end to validate the codes identified as potential opportunities...
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Relationship
Epic keeps their promises overall. If there is something they can't implement, they do a good job of...
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Product
The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...
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Product
Secure Chat is a good functionality that Epic introduced because folks have been looking for ways to...
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Product
Part of the problem with Secure Chat is that it can sometimes be very intrusive. If we have people...
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Relationship, Operations
Epic's handholding during implementations is good. My experience with the vendor's customer service...
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Product
The one thing that has always been difficult about EpicCare Ambulatory EHR is the way it is divided...
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Operations
Epic has a lot of their own training materials and web pages that they can use for things, but they...
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Relationship
EpicCare Ambulatory EHR is the only EHR that I have ever worked on. In my experience, working with...
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Loyalty, Product
EpicCare Ambulatory EHR is always improving. Recently, Epic has been trying to get more...
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Product
Epic has the largest EHR or the most adopted, so we get a lot of customization. There are a lot of...
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Loyalty, Relationship, Product
The Secure Chat upgrades have been pretty seamless and do everything that Epic says they will do....
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Relationship, Product
Epic keeps working on improving things for Secure Chat, but sometimes I wonder why they didn’t bring...
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Relationship
The support from Epic is very good. They reach out regularly, meet with me, address my concerns, and...
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Product
Cupid meets most of our structured reporting needs. It is easy to use, but it doesn't have an...
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Relationship
If Epic makes a promise, they keep it. But there are a lot of things that Cupid just can't do that...
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Loyalty, Value
We put a lot of effort, time, and money into Cupid. We are not getting rid of it. We really wouldn't...
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Loyalty, Product
I want quality and revenue, and I want them now. That is a huge undertaking. The vendor wants to...
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Value
I'm sure Epic is going to nickel-and-dime us to death like everybody else. Nothing is free. The next...
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Relationship
Recently, we have had some bumps just because of staffing changes on Epic’s side. But overall,...
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Loyalty, Product
Cupid is cardiology specific, but the build is more cumbersome than the build with a vendor I...
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Relationship, Product
There have been some bumps with upgrades. Sometimes Epic will promote a new functionality in...
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Value
I definitely think EpicCare Ambulatory EHR is a good value, but I wouldn't say it is a bargain.
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Product
EpicCare Ambulatory EHR is pretty complex and challenging, and there is a learning curve for it....
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Operations
There are tons of ways to look through the data in EpicCare Ambulatory EHR. The challenge for us is...
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Relationship, Product
I like Epic because there is a lot of standardization. There is ease in pulling data from different...
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Operations, Product
The only thing that can be confusing sometimes is that each person can customize their Epic view to...
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Product, Value
If we are willing to put the sweat into Healthy Planet, we can make the tool do some amazing things....
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Product
The Chronicles version of the Healthy Planet database does work well, but when we have to move its...
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Relationship
Epic has some really good people. They have a committed workforce that does care about the customer,...
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Product
We want more simplified processes to take metrics and data that we refine in Healthy Planet and have...
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Value
Healthy Planet does cost a lot of money in personnel time. The time cost is not actually with the...
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Product
The reports could be simplified so they load faster, but we do need critical data to validate things...
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Product
The interoperability with Healthy Planet could be done better. The system is not really built to be...
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Product
When we are trying to do things at scale, we may want to pivot into the cohort and see them in the...
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Relationship
There was a lot of proactive engagement from the person who was running Healthy Planet; that was...
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Relationship
I have always said Epic stands out in two things. The beauty of Epic's system is that everything is...
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Value
Epic has gotten a lot better about charging because before, they charged for every little thing, but...
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Relationship
Epic has a pretty high turnover rate with the technical support staff. We have been very lucky in...
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Relationship
Epic is good about telling us when there is an issue, like when something is broken or when there is...
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Product
We really don't base any workflows on Secure Chat because it is an optional technology. People can...
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Product, Value
The biggest challenge we are facing with our communication strategy is interoperability between the...
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Value
In some cases, Epic doesn't charge for something when they should and could. Other times, they...
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Loyalty, Product
One of our big needs and the reason we are using the Secure Chat product today for clinical...
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Operations
A lot of the feedback that we got on the training from Epic was that the classes were fabulous, but...
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Loyalty, Product
We like the security of Beacon. It has all kinds of different safety features, and that is very...
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Relationship
Epic has a person assigned to our site and a Cupid TS person assigned to us who I can reach out to....
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Operations
We are very happy with the quality of Epic’s implementation services for any recent upgrades. Epic...
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Product
I know Cupid at a high level, and I don't hear any complaints about it. The system does what it is...
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Relationship
Epic is constantly innovating. We don't have any concerns there. I'm sure there is some stuff on the...
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Relationship, Product
Cupid has all the features we need. Epic is constantly improving things, so I always feel like there...
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Product, Value
EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...
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Relationship
As far as support goes, the technical support staff members that Epic assigns are fantastic. They...
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Relationship
Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...
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Product, Value
EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...
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Relationship
With Secure Chat, we knew what we were going to get. We talked to other organizations, and we...
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Product
Secure Chat has some limitations. It doesn't do some things that other basic chat communication apps...
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Loyalty, Relationship, Product
Epic is very innovative. The AI world is leapfrogging, and that will be a game changer. AI will...
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Loyalty, Product
Secure Chat is improving. It is integrated with Epic's other systems, and it has some features that...
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Operations
We had to do a lot of training for the system ourselves, but we got materials from the vendor, and...
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Product
Most of our challenges didn't have to do with Secure Chat. They had to do with integrating Epic's...
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Relationship
I have been told that it is easier to get ahold of folks with Secure Chat than with other solutions...
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Value
Everybody is pretty happy with Beacon as far as I know. I don't hear any comments from those above...
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Product
Beacon is a complicated build. Some of the dosing capabilities around carboplatin, which doesn’t...
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Relationship
Epic is great about communicating some of the changes in the solution and with functionality. They...
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Operations, Product
Beacon is great because it is customizable to everybody's unique preferences. However, sometimes...
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Product
One strong feature of Beacon is that if we have someone receive their first cycle of chemotherapy...
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Product
With the chemo consents in Beacon, if the patient doesn't have a preferred language other than...
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Product
With Beacon, I like the fact that we can track our outpatient interventions in the flow sheet...
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Product
A strength of Beacon is the ability to have all the appointment requests, lab orders, and call...
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Value
With MyChart, we have had great adoption as we have moved away from our old portals. MyChart is...
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Product, Value
Using MyChart has been great. We are a small hospital, and patients who also go to other...
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Loyalty, Relationship
Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...
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Operations
Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...
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Relationship, Product
If we have new billing regulations or something coming up, Epic sees that. They have people tied to...
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Loyalty, Product
When Epic introduces new things to the market, they are still learning some of the new things. But I...
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Relationship, Operations, Product
I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...
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Relationship, Operations
If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...
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Operations, Product
Epic's system is very complex. The good part about it is there are lots of checks and balances. It...
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Loyalty, Product
We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...
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Culture, Value
With Epic, there are some things they charge us for that surprise us. That doesn't happen often....
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Operations
With upgrades or anything specific that we are implementing and need Epic’s services for, the...
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Product
A big part of the mental health world is accessing checklists and data from people outside of Epic's...
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Relationship
Epic has a data aggregation warehouse that collects data from all of the Epic instances across the...
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Operations
The tricky thing about outcomes is that a lot of our Epic implementation was due to local work and...
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Loyalty, Product
It has been a while since I have been a new user of the system, but I would rate the system pretty...
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Relationship, Product
Epic could improve some minor order-related things and update the medication lists. But Epic has...
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Relationship
When we have a concern with Dorothy, we usually put in a work order and tell Epic what our issue is,...
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Product
One of the biggest reasons we like using Dorothy is the interface with our electronic medical...
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Product
Epic LTC provides us with everything that we need that I'm aware of so far, and we have tons of...
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Relationship, Operations
We do updates based on CMS regulation changes, and Epic provides us with a step-by-step checklist of...
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Loyalty, Relationship, Value
We are meeting with Epic to talk about certain things that we would like to have happen in Epic LTC,...
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Product
On the therapy side, Epic LTC doesn't provide the functionality based on the way that we currently...
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Product
Sometimes there are places where certain things will be on third-party systems rather than on Epic's...
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Culture, Loyalty, Relationship
Epic knows their product. If they say that we will be able to do something, we might not be able to...
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Relationship, Operations
I have to recertify every so many years, and I have to keep up with new-version training, and Epic...
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Product
Epic is our EHR, and even with issues, it is much easier to have something like Epic LTC that is...
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Culture, Value
With Epic, I know we have some charges for certain reports that seem a little high, but I don't know...
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Loyalty, Operations, Product
The transition to Epic was a little rough, but we are set up now, and transitioning to a different...
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Relationship
Epic is a little slower when it comes to working out new features or certain requests that we have....
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Relationship
There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...
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Relationship, Product
Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....
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Product
I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...
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Relationship, Product, Value
I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...
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Relationship, Product
Epic’s road map looks like a good plan and has a lot of good things.
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Product
There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...
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Loyalty, Value
We switched to Epic because we weren’t integrated across the board with our previous vendor. That...
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Relationship, Operations
We have a great team from Epic that is very present, and they give us overviews of upcoming upgrades...
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Relationship
We have to go through some layers to get to someone empowered to solve our problems at Epic....
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Product, Value
Healthy Planet does a lot of things really well. Epic defines what good data is, and I can...
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Loyalty, Relationship, Product
Epic is working on their VBC road map for their analytics, and that continues to be important. That...
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Relationship
Epic needs to expand more on operational sensitivity. It is almost more like operational awareness....
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Product
The problem with Healthy Planet is it is sometimes inflexible. We can't make it do what we want in...
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Relationship
I am pleased with Epic. We can get to a problem solver easily. It is a different level of support. I...
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Operations, Product
The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...
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Value
I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...
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Relationship, Product
Epic's system is obviously one of the most highly used tools, so people typically come with...
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Relationship, Operations, Value
Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...
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Relationship, Operations
Epic’s customer support team meets with us quite often, and Epic is really good at training.
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Product
When we first went with Epic, the account notes were on our storyboard, which was accessible and...
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Product
Community Connect EpicCare EHR is great. We have had no problems or issues. We have recommended the...
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Relationship
I have never had a problem with Epic’s customer support team. They are very efficient and fast. They...
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Relationship
Epic is very open to the idea of us talking to their developers. Their developers take our thoughts...
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Relationship, Operations
The training for Healthy Planet is good because Epic usually gives us a dedicated technical services...
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Relationship
Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...
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Relationship
Epic owns EpicCare Inpatient EHR, so they intend to optimize running their system the best of...
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Value
Epic is ahead with being proactive. They do a lot of strategic education on information they have...
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Loyalty, Product
Epic keeps rewriting the UI, but the system is still an older product. Hyperdrive is not made...
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Culture, Value
The only negative to Epic is their inability to give us written SLAs. Epic can host for us, but...
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Relationship
I have talked with Epic executives. How they run their business is truly very friendly. That friend...
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Loyalty, Relationship, Product
Certainly, Epic is getting better at interoperability. For many years, Epic was in denial, and then...
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Relationship, Product
The system is stable. It never crashes or fails from a software perspective. Epic’s upgrades work....
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Operations
The Epic project never ends. We have to constantly optimize this thing. We get so many requests now...
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Relationship
Epic is Epic, so they follow their own methodology. But I am very happy with Epic. Even with their...
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Value
Epic doesn’t take everything into consideration when implementing enhancements. I suppose that is a...
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Culture
Epic oftentimes promotes or demonstrates things in a perfect world and doesn't really bring in any...
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Product
Epic’s upgrades have had many more issues in the last couple of years. We are frequently getting...
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Product
When we go in to pull a patient who has been seen in the clinic and is not an inpatient, and we...
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Operations
In terms of integration, there is nothing the vendor can't do. Also, we have never had issues with...
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Product
If having the right level of integration means interoperability or the ability to communicate with...
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Relationship, Operations
From a physician-user standpoint, I think Epic needs to communicate better what their system is...
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Product
MyChart is pretty easy for the end users. Integration is pretty good. There are a few features where...
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Relationship, Product
Based on my experience with Epic, the process of development and getting updates on features we want...
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Product
I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...
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Relationship, Product
Epic has steering boards for all different disciplines and specialties. Some of the board members...
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Product
Like most institutions, we are probably an update or two behind the latest version. Most...
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Loyalty, Product
Epic has a good vision for where they are going. I think that one of the solution's strengths is...
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Product
Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...
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Operations
During upgrades, Epic makes themselves available. They are online during the downtime and for all of...
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Product
Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...
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Product
In the space of AI and automation, other applications, like clinical applications, have a bridge,...
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Loyalty, Relationship, Product
Epic is like an iPhone. Things work great as long as we stay within their universe and use their...
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Operations
Our implementation is a big lift. The resources we have been provided to help build the foundation...
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Loyalty, Product
The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...
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Product
One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...
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Loyalty, Product
Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...
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Operations, Product
The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...
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Relationship, Product
When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...
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Relationship
Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...
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Loyalty, Product
There are still a number of documents that live in a folder, and Epic is making some progress to...
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Loyalty, Product
I like the ability to receive notifications however the patient chooses, whether that is text,...
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Value
Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...
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Loyalty, Product
We get complaints from our cardiologists about Cupid from time to time. Our people want something...
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Culture, Value
Epic doesn't avoid extra charges. When we try to do module implementations, it is mind-boggling to...
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Relationship
Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...
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Product
The improvement we would like to see in the product is how our host sets up lab reportables and...
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Operations
Our host had training, and they had to have continual meetings. For a while, we were still trying to...
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Product
The product is so intuitive. It is smart, and relevant things present to us. We get female things...
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Relationship
Our host didn't have something figured out with billing, but that has recently been fixed. We can...
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Loyalty, Product
If we let the system do what it is supposed to do, it works. I love the work queues and how the...
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Culture, Product
The struggle with our host has been their understanding of professional billing versus hospital...
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Product
What I like about Community Connect Resolute is how we can set up different rules to make things...
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Operations
Our billers got training from our host, but we had a lot of manual processes in place from legacy...
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Loyalty, Product
The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...
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Product
The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....
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Value
Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...
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Relationship
One thing that has gone well is that we have had a lot of support. Epic's support is really awesome....
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Operations, Product
MyChart does provide a lot of use, but there are a few things in the user interface that could be...
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Loyalty, Product
Epic delivers new technology; we are just not configured to adopt all the new technology yet, so...
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Product
The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...
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Loyalty, Relationship
My satisfaction with the vendor’s executive involvement is primarily because my executives have a...
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Product
There are things that are a little bit different in our facility type as opposed to general...
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Loyalty, Product
If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...
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Relationship, Product
We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...
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Operations
Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...
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Product
Epic provides options, and then we can customize the system to our own institution where we need to...
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Operations, Product
When we look at the build on some things, there are still some things that are very primitive, and...
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Relationship
Epic could be better with their proactive support. A lot of times, they wait for us to contact them...
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Relationship
In the big picture, Epic is especially good at sharing what they are currently working on and then...
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Relationship, Product
There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...
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Loyalty, Relationship, Product
We are working with other vendors on some communication devices. I think Epic really works well in...
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Relationship, Operations
Each area has an Epic person assigned to them, and I know from past upgrades that they have been...
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Product, Value
I have worked in enough institutions where we have used Epic's system to know that it is definitely...
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Relationship
We like the functionality and configurability of Resolute Professional Billing. Even if we come...
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Product
What Epic's system doesn't do such a good job of is identifying when it is about to generate a...
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Operations
Prior to using Epic's system, when we were working on legacy systems, we often found out that we...
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Operations, Product
With Epic, the story is that it is all about picking the right host when using the Community Connect...
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Value
The host we are with initially started out with a fairly flat model, and they have started to...
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Product
In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...
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Relationship
I use the support from Epic's user web, but I don't get any real support from that. In my role, I...
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Value
The system's measurable outcomes are affected by many different things. It is hard for us to point...
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Product
Healthy Planet is constantly being developed, but sometimes, the first version of something in it is...
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Product
The tricky thing about Healthy Planet is that the platform is across everything, so compromises have...
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Loyalty, Operations
Epic is very effective at training users for their scenarios, but Epic's scenarios sometimes miss...
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Relationship, Product
There is nothing better than Epic when it comes to EMRs. Epic is always on the cutting edge.
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Product
The ability to link to other Epic products, even other instances of Epic, and share records on...
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Product
MyChart is actually really easy to navigate. It can share access with somebody we want to share...
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Relationship
Our Community Connect person is amazing. They are very responsive. However, Epic is sometimes a...
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Operations
Our Community Connect host does the best they can with training, but we have to take that training...
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Loyalty, Product
When we compare EpicCare Ambulatory EHR with other EHRs, the system is as user friendly as an EHR is...
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Culture, Relationship, Operations, Product
It is really common for Epic to say that their system can do something, but when an organization...
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Value
We are embedded with Epic's systems. Organizations have to buy Cupid if they are going to do...
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Operations
Epic's training is really poor. Epic doesn't focus on the actual needs of end users. They just dump...
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Relationship, Product
Cupid is very integrated with our systems. Everyone is on the same structured reports. Epic is very...
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Product
Epic gives users plenty of advance notice when they are changing something and when there are...
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Product
When we want to customize something in Cupid, the system's structure is too rigid. The solution...
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Operations
It seems like Epic adjusts what their rollout will be until minutes before it is actually deployed....
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Culture, Value
In the past, Epic was pretty good about not charging for every little thing. However, they just made...
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Operations, Product
I like the system's video-visit capabilities. The vendor has done a good job of integrating their...
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Product
I would like to see more customization options in MyChart. We can't change the wording on any page...
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Operations, Product
Some people say that MyChart is hard to use. Epic really limits our ability to customize things....
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Operations, Product
Epic should continue to streamline MyChart and make better education about how to allow multiple...
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Product
MyChart is a great platform. Most of our feedback from our patients is that they are satisfied with...
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Loyalty, Product
Dorothy is still maturing. It is one of Epic's newer applications, and it is a work in progress. For...
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Loyalty
We had no limitations going into Dorothy, but we wanted to stay committed to iOS and Android. We...
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Relationship, Product
We have some pain points in the system. There is a lot of progress that the vendor could make,...
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Product, Value
EpicCare Ambulatory EHR is the best and most comprehensive solution on the market. It is very...
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Product
Epic does a great job of integrating their systems with external solutions. That is a pretty...
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Product, Value
The best part of the system is the way it handles some scheduling changes. It is able to route our...
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Loyalty, Product
So far, Epic has kept all of their promises. We are still waiting on some old data, but I don't...
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Value
EpicCare Inpatient EHR costs a lot of money. I have never spent that much money personally. However,...
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Operations
I would like to have some additional hands-on training for my job title. Overall, though, Epic's...
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Relationship
Epic's executive team members are extremely helpful. Epic's people will come on-site or set up an...
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Culture, Product
EpicCare Inpatient EHR absolutely works as promoted. In fact, it probably works better than...
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Relationship
My Epic technical support person is awesome and has been absolutely phenomenal. They have been...
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Product
I have used a few different EHRs in my career, and I have only seen how the sausage is made on one...
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Relationship, Operations, Product
When Epic pushes updates, there is no way to know what the updates are going to do until they are...
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Operations
I appreciate Epic's training process. Their classes are engaging, and their teachers are fun. I have...
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Product
EpicCare Ambulatory EHR is so complex. Once we figure it out and get our muscle memory down with how...
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Loyalty, Product
The product functionality in EpicCare Ambulatory EHR is not meeting all our needs today, and part of...
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Loyalty, Relationship, Product
EpicCare Ambulatory EHR definitely makes things measurable. That is one of the few benefits of...
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Loyalty, Operations
Community Connect Resolute is great. I think it is going to be a game changer for us. We had a...
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Value
Epic charges us for every damn thing. We pay an awful lot for EpicCare Ambulatory EHR. Every single...
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Loyalty, Relationship
Epic doesn't promise anything until it's almost ready to go live, but there is some cool stuff...
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Product, Value
Epic gives us a lot of opportunities to have some savings based on how many gold stars we get. Using...
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Operations
While I appreciate that Epic has some canned education that people can use, it often does not...
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Loyalty
If a provider is coming from an Epic institution to work at an Epic institution, the transition is...
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Relationship
With the way Epic works, if something is available, we will get it. If it is not, Epic is working on...
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Loyalty
One thing that we are really starting to delve into is placing orders through Secure Chat. We are...
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Product
Our regular upgrades are pretty smooth. The product offers an easy communication methodology within...
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Loyalty, Relationship, Product
One thing Epic should do better is make things more integrated and put together a unified...
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Relationship
Our host has not been a great Community Connect host. We have had lots of unexpected outages and...
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Product, Value
We have used Epic's system for many years now, and the restricted ecosystem has always been a little...
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Relationship, Operations
Epic will send us a detailed document showing what is going to change. The analysts who do the stuff...
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Operations
Epic has a template for us to use to build our training, and Epic has a lot of programs. If we want...
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Product
Epic’s interoperability is good. The continuous improvement is always exciting for me to see.
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Loyalty, Product
In Basket has been very painful for people because it is a closed message system that works very...
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Relationship
Epic has a lot of things they are offering everybody worldwide. If there is an opportunity that...
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Value
There is great ROI. At the minimum, Epic helps us not leave money on the table. There was a lot of...
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Relationship
Responsiveness is very important because no matter how colorful a product looks, there is a chance...
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Relationship, Operations
I would tell a friend to make sure they have the stakeholders early on in the project and to push...
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Culture, Operations
Our experience with Epic has been very good. My main issue is that there is no way that we can train...
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Product
I think Epic should make building rules a little easier and have more SmartForms that organizations...
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Loyalty, Product
Inpatient nurses have tasks in EpicCare Inpatient EHR, and we are going to be able to have the same...
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Relationship, Product
Epic is top of the line. My first entry into the EHR world was Epic, and I have seen the growth over...
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Relationship, Operations
Epic has their own dedicated team, but we have offered to help. We have a good relationship, and...
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Product
Secure Chat's biggest strength is its integration with other Epic systems. Users can stay within a...
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Product
I would like to be able to use decision support through Secure Chat. When a nurse wants to order...
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Loyalty
Money is a big deal to us. We would like a closed-loop system where we control everything, but we...
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Relationship
It takes our host’s support team a while to do things, but they are good. We get a lot of emails...
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Operations
At times, I am dissatisfied with how we are trained by our host. I feel like we have to train...
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Product
Community Connect EpicCare EHR isn’t always as intuitive as it should be, but that might be because...
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Product
The best thing about EpicCare Inpatient EHR is its ability to focus on quality outcomes. It captures...
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Value
Epic implemented a new pricing model for APIs that made it prohibitive to use API technology, which...
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Product, Value
There is an excessive number of clicks in EpicCare Ambulatory EHR.
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Product
I like the system's integration abilities. Patients are able to go to nonEpic options, and they can...
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Operations, Product
EpicCare Inpatient EHR is very click heavy and is not intuitive. It is not a product that we could...
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Product
The good and bad about this solution is that there are 50 million opportunities to do the same...
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Relationship
Our support person from Epic is amazing. Epic has different levels of severity for when they or...
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Operations, Product
Our main way of learning about functionality in the system is through Epic's user web. It is...
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Product, Value
One of the key things that EpicCare Ambulatory EHR does a great job at is tying the documentation to...
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Loyalty, Product
We are on Hyperdrive now, but we are still building things in Hyperspace instead of Hyperdrive. We...
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Product
EpicCare Ambulatory EHR is a decent product. All our doctors like it, and it does everything we...
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Operations
Epic hasn’t really provided ongoing training, but they have release notes and stuff on the user website....
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Product
Epic’s functionality that they showed at a UGM regarding automatic replies has a lot of promise....
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Relationship, Product
Epic is revamping their MyChart strategy. We have a different app for messaging because MyChart...
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Relationship, Operations
When we have questions about how to do different functionalities in EpicCare Inpatient EHR, there is...
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Loyalty
Our strategy is to look at what Epic has first, and if it doesn't meet the functional needs, then we...
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Relationship
I can't say when I last heard from one of Epic’s executives. I don't even think they listen to their...
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Product
I wouldn't buy Cupid again. Epic said that it was very versatile and that it could do certain...
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Product
We choose to use panels in nuclear medicine. When it comes to scheduling cardiology things, we do a...
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Relationship, Operations
Epic is a great partner, and they are very responsive. A lot of our training comes through our host....
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Loyalty, Value
If I were on the market looking for an EHR or PM solution, cost is probably the biggest driving...
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Operations
The initial training from Epic was not adequate for my office or my staff. It was sparse and not as...
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Loyalty
I like my old system better than Beacon. It was not my choice to change. We were acquired by another...
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Loyalty, Product
Healthy Planet's visuals are very overwhelming for clinicians out of the box. There isn't really a...
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Value
Epic has taken a path of subdividing and branching out various products with Healthy Planet for what...
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Product
The functionality for building reports in Healthy Planet is challenging and not very flexible. It is...
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Product
The biggest thing for me in EpicCare Ambulatory EHR is the provider documentation. The challenges...
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Loyalty, Product
Epic is part of our long-term plans. We have been on Epic's system for quite a while, and I have...
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Product
Epic's system is a great staple to our integrated EHR experience.
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Product
The system's functionality and features are extraordinary, and Epic does a really good job of...
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Product
I like the system's functions for inpatient and outpatient communication. We can see all of the...
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Product
It has taken a long time for us to get some of the reports that we need from the system. The slicer...
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Product
With Resolute Hospital Billing, there is better functionality that we don't have access to because...
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Operations, Product
With Resolute Hospital Billing, we just have to be trained on it, and it can be as complex as we can...
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Product
In Resolute Hospital Billing, we are able to drill down very quickly into what is on the dashboard.
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Loyalty, Product
Epic can very much dictate a lot of the rules around what they train on and whatnot, but the other...
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Relationship, Product
We are showing strong signs objectively and subjectively that we are understanding the functionality...
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Operations
If we were to do the Epic implementation again, we would insist on a timeline that included training...
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Operations, Product
Epic is really compartmentalized in the sense that they stay very far away from workflows. They say...
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Operations
Epic's guidance was really clear, but they are a smart company. They are worth a lot of money. We...
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Product
Our biggest challenge is having nurses use Secure Chat for its intended purposes. Epic does not have...
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Relationship, Operations
Epic has a pretty solid structure in terms of having real people that we can contact because of our...
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Operations, Product
Many years ago, we had a prolonged instance of downtime with EpicCare Inpatient EHR, and since then,...
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Value
It is hard to say whether EpicCare Inpatient EHR is a good value because I honestly haven't priced...
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Product
EpicCare Ambulatory EHR is sectioned out, so it is really easy to go through and fill out the...
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Product
When I look at EpicCare Inpatient EHR, I can't see the admission navigator, and I can't see what was...
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Product
EpicCare Inpatient EHR is good. I have been working in healthcare for a long time, and we used to...
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Loyalty
From my vantage point, I don't think there is any intention to move away from Epic. We continue to...
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Loyalty, Product
We did an internal survey on usability, and most people who joined the organization who came from...
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Loyalty, Product
We feel like Epic is moving at about the same pace as we are in terms of what we need to accomplish....
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Relationship
With Epic, there are so many people, resources, and applications. We are using dozens of different...
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Operations, Product
Epic has a very structured process around upgrades, but even with that structure, I find that it is...
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Relationship, Product
Epic does great work in terms of driving outcomes. With their Gold Stars program, they are pushing...
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Relationship
I have no problem with Epic’s ongoing support. I go onto the internet or call somebody if I need to,...
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Relationship
Epic tries to be proactive, but they don't always think ahead about some of their changes.
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Operations, Product
My organization is realizing that using Epic's system as supplied is far better than doing as many...
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Product
I do a lot of reporting in our Epic system, and the embedded piece called Reporting Workbench is...
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Loyalty, Product
One of the big projects that our organization is doing is trying to get our flow sheets more in line...
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Loyalty, Product
Epic is constantly working on stuff on their end. We have different securities in our system from...
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Relationship, Operations, Product, Value
Epic is not built for smaller hospitals, so it takes a bit of work to get some of the upgrades and...
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Product
I have worked on several systems in my career. Resolute Hospital Billing is by far the best. It is...
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Relationship, Product
We are part of a larger community with Community Connect, so we are able to use multiple resources...
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Product
EpicCare Inpatient EHR needs to accommodate larger institutions' special needs.
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Operations
Our challenge is that the Epic people on our implementation and our current Epic technical support...
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Product
When we have a certain type of practice and are putting in someone as the proxy for MyChart, that...
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Operations, Product
In some ways, I like Epic's system better than another system, but in other ways, I don't. In...
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Product
I don't know that Epic is doing a ton with new technology in Prelude because it is pretty baked. We...
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Culture, Relationship
When there is any ambiguity with something that Epic says, they are up front with it, and they make...
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Culture
Epic was very up front and honest with us about what to expect from EpicCare Inpatient EHR and what...
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Relationship
Nothing is perfect with the product, but we always receive great support with our upgrades, and the...
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Loyalty
We chose EpicCare Inpatient EHR because of the integration. We have a lot of independent offices on...
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Relationship, Product
Epic is very heavily reliant on third parties, and they prefer third parties they work with on the...
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Relationship
Epic is fairly transparent in what they offer. We are earlier adopters of upgrades, so we tend to be...
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Operations, Product
Healthy Planet does take getting used to. There is a lot on each screen, and there is a steep...
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Product, Value
MyChart is pretty standard, and most patients, even our elderly patients, are accustomed to using it...
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Loyalty
The functionality that Beacon is providing is great for our customers, so I’m looking forward to the...
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Value
Epic doesn’t charge us for tiny things or support tickets that we put in, but if we add another...
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Product, Value
Epic has a very robust analytics package, so we are able to massively step up our game when it comes...
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Relationship, Product
We need very solid security from Epic. We just went through Change Healthcare's ransomware...
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Value
Lab middleware software is very expensive, and it would be nice for that to be more inclusive in the...
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Loyalty, Product, Value
Healthy Planet takes a back seat. I don’t know that we have totally adopted, implemented, or...
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Operations
During the implementation, Epic was locked up with us and holding our hands throughout the process...
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Operations
There were some learning curves for Epic in how to navigate a smaller organization through the...
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Product, Value
The big complaint from providers about EpicCare Inpatient EHR is that there are too many clicks. We...
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Product
EpicCare Inpatient EHR is very comprehensive. I like the interoperability and what Epic is doing in...
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Relationship
Epic is a unique vendor. Obviously, we pay them a lot of money, but they really want to have a close...
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Relationship, Operations
Epic keeps their promises, but our host site doesn't. When we do upgrades, our host site doesn't...
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Product
When it comes to new technology, our host site may not always turn on certain features, but they do...
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Relationship
I don't think that our host site staffs their support team well enough. We have been waiting for...
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Product
One problem with MyChart is trying to do something when there is no well-established path. For...
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Loyalty, Product
Patients really appreciate MyChart. We are going to get into digitally signing things, like patient...
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Value
One of the strengths of Epic is collecting revenue to charge and collect. That does not matter much...
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Loyalty, Product
Epic’s ability to support the exchange of data and FHIR interoperability beyond demographics is...
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Operations, Product
If someone walks four miles to get a pail of water and has done that for 12 years, things stay...
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Relationship, Product
Epic has made some progress in their product's usability. For instance, when I am looking at alerts...
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Product
There is some bizarre functionality with EpicCare Inpatient EHR. For instance, depending on which...
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Operations
We don't get much training with EpicCare Inpatient EHR. But we also don't have that many questions....
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Operations, Product
We use structured reporting for everything, including echo, cath, and vascular, and Cupid meets the...
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Loyalty, Product, Value
Healthy Planet drives a lot of our population health goals, and we have seen some really impressive...
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Relationship, Operations
Epic does a nice job of keeping us up to speed on upgrades, and we have our own Healthy Planet...
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Product, Value
Epic's system is pretty consistent. I would buy this product again if I had the money. I like that...
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Operations
I like the remote training options. They are like live webinars. The product is a lot though. It can...
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Relationship
With support, we usually call first, and then Epic creates a ticket. We can also create a ticket...
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Operations, Product
I would recommend the product, but I would tell someone to make sure they follow Epic's...
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Relationship, Product
When new things come out in the industry, it takes a while before we have them in the Epic system....
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Relationship
This was not the first EHR for our organization, but it was by far the best. The support from Epic...
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Product, Value
This software has almost limitless capabilities, but focusing on site-specific customization causes...
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Product
There are several things that my organization needs to do before we can fully use all of the...
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Product
I would like to see Epic have Secure Chat messages that can cross instances. All of the major health...
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Operations, Product
For Secure Chat, we don't have to do much to implement upgrades.
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Product
Epic supports our integration goals and other needs. However, they can't always accommodate...
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Product
Resolute Professional Billing allows us to customize to what we need organizationally and to what...
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Relationship, Operations
Our upgrades usually go very smoothly. Things are only getting easier and easier. With all of Epic’s...
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Loyalty, Relationship
A lot of the big outcomes we have gotten to over the last few years have been driven by Epic or by...
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Loyalty, Product
EpicCare Ambulatory EHR is our number-one choice, and there is no second, third, or fourth choice....
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Value
Epic is so expensive, but at the same time, we have gotten our money's worth in the amount of money...
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Product
There are always little things we wish we could connect to within EpicCare Ambulatory EHR. When we...
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Product
The benefit of EpicCare Ambulatory EHR is also the problem, and that is that there are often so many...
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Value
The type of site I have really limits my use of Epic's product. The EHR is very expensive, and I...
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Operations
The initial and ongoing training from Epic is not quite as effective as it used to be. The initial...
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Relationship, Operations
Epic is very good with our upgrades, and their support is great. They also give us a lot of guidance....
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Product
The interoperability throughout the entire patient realm of care from Epic is unmatched to me. No...
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Relationship, Product
Epic maintains top-notch product quality; I would recommend them to anyone.
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Relationship, Operations
Epic has implemented better programs throughout the years, like the BFF program. They have a...
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Product
Most of our patients enjoy MyChart, can use it, and don't have any trouble with it. The system might...
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Product
Resolute Professional Billing is old school. It makes a physician enter every little thing. It...
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Loyalty, Relationship, Product
I don't know whether other products out there are better than Resolute Professional Billing, but I...
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Loyalty, Operations, Product
From an Epic perspective, our health system has let things lapse so much, but we plan to get onto...
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Product
With Epic, there is a lack on both sides of integration between the interfaces of the systems.
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Relationship, Product
There are some things we could do better in Prelude, but I feel like the problems are on our side...
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Relationship, Product
Epic promises all kinds of crazy stuff with every update. They do some things but not others. Some...
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Relationship
Epic’s customer support team is terrible. They take a long time. We submitted an issue several...
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Product
Overall, EpicCare Ambulatory EHR is a solid application, but the vast array of add-on modules can...
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Product
I like that there are so many Epic users across the United States. We can access Care Everywhere and...
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Product
The organization of MyChart could be better. It allows us to customize, and that is great, but it...
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Operations, Product
We try to use Epic's systems for anything that they can do. When we do upgrades, there isn't really...
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Loyalty, Product
We have some doctors who don't like Secure Chat. They don't like the fact that they can be contacted...
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Relationship
With MyChart, we don't really talk to people. If we need assistance, we are messaging back and forth...
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Operations
For training, Epic will send out things for us to watch or tell us to read through printouts, and...
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Operations, Product
The vendor doesn't always think about the clicks in the system. Instead, they think about making the...
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Product
When it comes to reporting in the system, there are many different levels of an order. The system...
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Operations, Product
I would tell a customer to be prepared to have multiple password changes. But that is very good...
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Operations
We would like Epic to help us learn about best practices earlier so that we don’t have to revamp the...
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Product
EpicCare Ambulatory EHR is a top-of-the-line product. Epic continues to innovate, and that is all we...
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Relationship
The R&D group from Epic actually met with us and helped us get a product that actually worked. They...
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Product
MyChart is a great communication tool. Our patients love it because it is easy to use. They can see...
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Loyalty, Product
We still have some issues with Secure Chat. When a user gets a message, they have to go into the app...
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Product
One thing that my staff loves is the pictures for ADLs. The pictures in the system are so great for...
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Culture, Product
With SNFs, consolidated billing states there will be a daily rate. The good thing about that is...
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Loyalty, Value
I was on the committee that helped decide whether we were going to go with Epic or another vendor....
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Relationship, Operations
I would buy Epic LTC again if I had great Epic people assisting me. In the beginning, our support...
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Relationship, Product
Epic has kept promises for the most part. Their reports need the most work. That has been the...
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Value
The price tag on Epic LTC hurt our hospital. It was expensive. Being in an independent facility hurt...
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Operations
The upgrades have gone much better than the original implementation. There was more downtime in the...
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Product
I love MyChart. It is fabulous to have the patients and their families be able to see the charts and...
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Operations, Product
I help out in a lot of different areas, so we are working in a lot of different workflows that have...
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Loyalty
Making sure that our call schedule is integrated is our biggest challenge. We are getting there, but...
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Product
With Cupid, we have really turned around some of our physicians’ instruction reporting, and the...
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Relationship
There is not a lot of support available on hand.
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Product
Healthy Planet has a nice integration with other things like Care Companion, MyChart, and some other...
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Product
Cupid has been very easy to integrate with. It has allowed us to send order messages and exchange...
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Product
For Cupid, cath is a fairly well-defined area where we can get very point-and-click oriented. The...
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Product
When we get beyond normal therapies and into specific areas like an L4 lumbar artery, Cupid has not...
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Operations, Product, Value
With Cupid, we end up getting a toolbox for in-house developers, so as new things come along, our...
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Culture, Operations
We went live on a certain Epic system, and Epic promised us that we wouldn't have any issues and...
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Relationship
Epic has a very siloed and divisive company base. They have a lot of departments that don't talk to...
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Relationship, Product
We have had some struggles with the way the system is used between us and an affiliate. I like the...
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Culture, Relationship, Value
Epic promotes things and promises things. I know that that is a sales tactic, but they will come in...
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Loyalty, Operations, Product
The system will stay at our organization. It isn't going anywhere. I know that Epic has their...
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Operations
The system is simple and intuitive when it comes to navigation, training new users, and completing...
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Relationship
The support that we get from our host site can be very frustrating at times, but that is because of...
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Operations, Product
I don't know how contained other organizations that have Community Connect are in terms of...
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Relationship, Product
Epic’s pace of development is right, and they have definitely gone in the right direction when it...
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Relationship
Epic does a really good job. I interact most directly with our Epic TS person, but the interactions...
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Relationship, Product
For the number of release notes and upgrades or enhancements that Epic has, Epic does a really good...
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Product
Epic’s Hello World works really well for sending things out of the product suite, for texting, and...
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Relationship
I want to express a huge appreciation to the employees at Epic. They are so patient and thoughtful...
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Relationship, Operations
On numerous occasions, Epic has done their immersion trips with us, and I love the trips where they...
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Product
Epic continues to provide quality software that supports a broad range of needs. The software is...
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Value
Some of the costs from our host site seem inflated. We have internal people who could do something...
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Product
Our previous EMR was terrible and a piece of garbage. Compared to that, Epic's solution is really...
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Operations
Our recent upgrades for the system have gone quite well, but we have had major issues with training...
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Product
We know that there are things in the system that could be more integrated. We are dependent on our...
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Relationship, Product
Epic is a beast and a monster. We work with Epic people who are scattered around the country....
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Relationship, Product
There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...
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Relationship, Operations
During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...
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Product
The product is so customizable that it makes it very easy for the analyst to create four different...
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Operations, Product
Epic does a really good job of doing usability testing and counting clicks. Their data is amazing at...
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Operations
The trainers around here have specific modules, and they train on how the software works. Then the...
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Loyalty, Product
We evaluate new products all the time, and there are certainly best-of-breed products that have very...
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Relationship
Epic’s people are great to work with, and I think Epic has certainly worked hard to make sure we are...
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Operations, Product, Value
While implementing Resolute Professional Billing, we were bogged down a fair amount the first few...
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Product
One of the biggest things we see in EpicCare Ambulatory EHR is that problem-based charting is not...
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Product
Overall, EpicCare Ambulatory EHR is working well. We are getting through our notes and adding new...
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Product
One challenge we have with Epic is that we can see a report in Care Everywhere, but we can’t act on...
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Product
There are two pieces that need to be improved with Healthy Planet. One is that we need campaigns on...
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Operations
Our expectation for Epic training was that we would do some eLearning training such as videos and...
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Operations, Product
There is still a lot for us to learn about Resolute Professional Billing. For instance, we had a...
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Relationship
On the revenue cycle side, Epic has been fairly good in helping us. They are accountable in meeting...
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Value
Epic strives to be very automated in terms of releasing charges. If Epic sees something as a clean...
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Product
In Resolute Professional Billing, there are a few ways charges get added. One way is by manually...
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Operations
The majority of our analysts were training and building simultaneously in our implementation. We...
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Product
The system is busy, and finding what we are looking for is a bit of a challenge. Sometimes, I don't...
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Relationship
I have been really impressed this year with how Epic has brought in a lot of document support for...
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Relationship, Product
I don't think that Epic is great with their proactive service. Epic is very siloed. Reporting in...
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Operations
Since the implementation, our model is that brand-new staff members take the online Epic-based...
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Culture, Value
One of the things that I really loved was that Epic changed the way that they were licensing Healthy...
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Loyalty, Product
I would never go away from Healthy Planet because it is integrated with Epic's other systems. I'm a...
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Loyalty, Relationship
Epic has been really good. We have been looking at what we need to do to really bring Healthy Planet...
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Product
Community Connect EpicCare EHR does what I want it to do. I like its order sets. I think they are...
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Product, Value
Epic definitely drives tangible outcomes. One of the best things about Epic is that we can see a...
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Relationship
There is a lot more we could be doing with MyChart. We like having a portal that is integrated...
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Relationship, Operations
Our billing process is different from that of other facilities, but our host doesn’t listen to us...
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Operations, Product
There is a lot of focus on getting staff trained on how to use the EMR, but there is a training gap...
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Loyalty, Product
The integration with Community Connect EpicCare EHR doesn’t work right now, but it will work better...
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Product
Based on our experience, I wouldn’t recommend Community Connect EpicCare EHR, but improvements are...
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Loyalty, Relationship
Things with our host site are getting more collaborative. We have more on-site support, and some of...
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Loyalty
I am hoping Epic is going to really deliver on some of their AI pieces that they are working on....
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Relationship, Product
Epic is usually a step ahead of us on integration stuff. They seem to be really proactive about...
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Operations
Our host is still learning. We knew there would be some issues, but our installation of Community...
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Operations
The training given to our host site by Epic wasn’t the greatest. They had training for some things,...
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Culture, Value
We have invested multiple times the amount we were originally quoted to implement Community Connect...
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Relationship
It took a lot of pushback to get our host to pay attention to the fact that things were not going...
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Relationship, Value
Our host used to send people to fix things on our dime, but they apologized and started sending...
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Relationship
We have an executive BFF at Epic who we meet with regularly. One of the top executives hosts a...
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Relationship
I don't think the vendor executives are very involved, at least they haven't been from what I have...
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Product
The long-term care product needs to be more revenue driven. It needs to focus on how to maximize...
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Loyalty, Product
When we do have builds, those take quite a bit of time. A long time ago, Epic said they were going...
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Operations
EpicCare Ambulatory EHR is a big investment. We have to have Epic come in. We sometimes expect...
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Loyalty, Product
If we were in the market for a new EHR, our first choice would be Epic's system because there is a...
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Loyalty, Product, Value
Probably the biggest benefit of this product is that we can pull information directly from the Epic...
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Culture
I don't think Epic really makes promises because we know that there are some things they just can't...
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Relationship
Recently, the vendor came on-site. That was nice of them to actually come on-site to hear the voice...
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Relationship, Product
We oftentimes run into issues with the product. The product is not amazing, especially for our...
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Relationship
I would rate the quality of Epic's support pretty highly. The vendor's support people are very...
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Relationship, Operations
Epic has a great help structure. They have Galaxy, and they provide a lot of guidance. Because of...
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Operations
Epic’s training is pretty good. They come out with visuals, have user conferences, and publish best...
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Product
The product has a lot of flexibility, but with flexibility, it becomes difficult to manage. Epic is...
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Relationship, Product
Epic meets our needs. They evolve with the industry. From our EMR to our financials, everything is...
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Relationship, Operations
A lot of times, our Epic person has to go back to the R&D folks. That takes a long time. Two things...
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Product, Value
There is a lot to EpicCare Ambulatory EHR. There are a lot of different ways to do the same thing....
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Relationship, Operations
On-site support is key in regard to what I would like to see with Epic’s training. And there is an...
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Culture, Value
Epic won't necessarily charge for some things, but we have to go through a whole process.
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Product
Epic could have more integration with everything. I think with AI picking up, there is a better...
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Product
One of Healthy Planet's biggest strengths is that it is directly integrated into our ERM, so all of...
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Value
Epic could improve some of their costs and analytics in Healthy Planet, like their ability to...
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Product
For end users, Healthy Planet is baked into the Epic experience unless users are in a certain role...
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Loyalty
We want Epic's value-based management dashboards because those will give us a lot more insight into...
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Relationship, Product
The company has many solutions for issues, and that makes many problems easy to solve; however, some...
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Operations
As part of our implementation, we were told that certain things would work in a certain way, but...
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Operations
Epic did a terrible job with their onboarding. We were trained on an older version of the system...
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Culture, Product
Epic could have made their functionalities and workflows a little better. They promoted their system...
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Product
One of the issues that I have with Epic is with coder productivity. The product gives us good data...
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Product
Dorothy is complicated to use, and reporting can be a struggle. There are a lot of areas to go to...
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Loyalty, Relationship
Dorothy has its benefits, but for our type of business, it is a bit of a struggle. Epic does try,...
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Relationship, Product
With us being a Community Connect site, we don't get everything that Epic truly offers, so that has...
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Product
Overall, Epic's system has great functionality and has probably been one of the better EHR systems...
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Relationship
Unlike other vendors, Epic will stick with us till the end of a conversation. There is not a time...
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Relationship, Product
I would recommend Epic because of their clinician satisfaction, data, touchpoints, interoperability,...
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Product
Some of Epic’s applications have different formatting when it comes to a presentation. I don't...
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Relationship
The Epic executives I deal with are good at their jobs, and there are escalation points.
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Product
The infusion module in Beacon is tough and clunky for end users, especially when it comes to...
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Product
Usability and treatment protocols are some of Beacon’s strengths. Also, the solution does thorough...
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Value
With Epic, we pay when we first implement a module, and there are also yearly fees. The vendor...
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Operations
Epic is good at organizing training and getting their customers to come up with a good training...
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Relationship, Product
Overall, things are going really well with Epic. We continue to really push ourselves to be premier...
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Loyalty, Relationship
Moving to Epic is the right move. Customers should do what Epic tells them to do and adopt as many...
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Product
The best and worst thing about Epic is that they use a single code base. Their products work well...
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Product
EpicCare Inpatient EHR has a lot of safety features that other systems don't have. I like my job...
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Loyalty, Product
Some of the best-in-class solutions do a better job with certain capabilities than Secure Chat. For...
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Product
Secure Chat ties the clinical communications tightly with the patient piece. So what the product...
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Product
I don't know whether anything could be better than EpicCare Inpatient EHR, but people can always...
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Product
The product’s Find a Doctor space is a gap. It doesn't seem to really fit well with the rest of...
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Value
99% of the time, Epic’s charges are not an issue. But there have been certain situations where it...
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Loyalty, Product
We started with the program a long time ago. We never had the Foundation System. Many of our...
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Relationship, Product
Data segregation is going to hit us like a brick wall at some point. We are very flat-footed in our...
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Relationship, Product
Epic has become very nimble. We historically have had optimization groups for our ED that were very...
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Product
We often say EpicCare Inpatient EHR is the Cadillac of EHRs. Epic is head and shoulders above their...
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Product, Value
Sometimes the delivery of new technology is a little slow, but EpicCare Inpatient EHR is a huge...
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Relationship, Product
We have taken all the Secure Chat upgrades. Epic is very helpful if we need assistance while we are...
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Operations, Product
Secure Chat is easy to use, just like any other texting interface. If we know how to text, we can...
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Product, Value
Our host isn’t on the latest and greatest version, so we don't always get all the updates. We have...
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Product
Overall, things with Community Connect Resolute are going well. It is easy for our staff to use and...
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Value
Epic charges us for things that we expected would be included in our EMR, like Beaker. Beaker is an...
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Product
There are little things that EpicCare Inpatient EHR doesn't do. My biggest complaint is that the...
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Product
The system has a lot of issues. We do a lot of upgrades to fix issues because there are sometimes...
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Product
EpicCare Inpatient EHR does 99% of what I want. The system is easy to understand, but it isn't...
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Product
One thing that I like better in another vendor's EHR is that if someone puts an order set on a...
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Relationship
The vendor's customer support people are always available to answer us, and we meet with our team...
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Loyalty, Product
Unfortunately, we use Community Connect Resolute. We couldn't afford Epic's full system, but we...
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Operations
Epic's training is pretty basic. Epic doesn't train people on how to use their workflows. They train...
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Culture
Epic tends to oversell themselves. They don't make any promises, so I guess they do keep their...
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Relationship, Product
Epic is starting to make some changes to things that were already working and easy to use. We feel...
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Product
My biggest issue with Epic right now is that we are seeing more and more patients come in with their...
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Relationship
The difficult thing with Epic is that everything has to go through our host site. When I have an...
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Value
I am not sure what we are paying Epic, but with what I know from my history with them, we are...
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Product
The system is good for what it does. The vendor's upgrades are usually useful. The system is stable....
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Loyalty, Product
The biggest reason we are leaning into Healthy Planet over other tools is the actionable value of...
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Product
Most of the population elements that we are really looking at are for things like mammograms,...
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Product
We lean a lot on Epic's system as a foundational tool. Instead of arguing about every decision, we...
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Product
The product's integration and standardization across our facility give us excellent patient handoffs...
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Product
Epic updates the MDS well. It is nice how documentation is automatically mapped to the MDS and our...
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Operations, Product
The only issue we seem to have is not necessarily with the program itself. It is with the way we...
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Loyalty, Product
Our long-term care module works wonderfully as long as our staff members use it. The vendor doesn't...
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Relationship, Operations
If we need something, we can get good training from Epic. The vendor's support people are pretty...
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Relationship, Operations
Epic is not as helpful as we need them to be. They have let the training slide tremendously since...
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Relationship, Product
Resolute Hospital Billing is the best in the market but still has issues. Epic provides us with the...
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Loyalty
We aren't quite settled in terms of what we are doing with Epic. We try to please every person who...
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Loyalty, Operations, Product
We just did a major upgrade for the system, and things seem to be going a lot better. We were on a...
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Product
Some of our frustrations with Epic have to do with capturing charges and knowing which buttons have...
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Product
When I get frustrated with the system, it isn't because the system is awful. We have taken some...
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Product
My frustrations with the operations side of the system don't actually come from my day-to-day use of...
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Product
EpicCare Ambulatory EHR pulls in data from outside organizations and tries to present it in a...
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Product
Our local build of EpicCare Ambulatory EHR didn't necessarily include all the workflows that would...
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Loyalty
We are on an older version, so I think the new version will be better, but the issue with the...
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Loyalty, Product
Epic has continued to improve their 15-minute checks, the solution for monitoring where kids are at...
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Product
Epic needs to continue to work on better ways to protect minor confidentiality in the setting of the...
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Product, Value
The product is easy to use, and it is reliable. The product does drive some outcomes, but they are...
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Relationship
We have regular calls with Judy Faulkner, so I'm very happy with Resolute Professional Billing and Epic....
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Product
Epic's systems are clinically the Cadillac for bigger hospitals; they are the best out there. But...
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Value
Epic is charging us for everything they can.
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Loyalty, Product
We have had upgrades for Epic, and they have gone okay. Some of the changes are just cosmetic, and I...
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Relationship
Epic is a wonderful vendor and is great to work with. They document the heck out of everything and...
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Loyalty
Our initial focus was on getting an integrated solution. Our next focus is on having a tool that...
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Operations
Nothing went wrong with the product during our last upgrade. When Epic does training, they try to...
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Product
Epic is pretty good in terms of patient financial experience, like how the patient interacts with...
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Relationship
Epic is great. Who we get ahold of is hit or miss, but that is how things are at any place. We are...
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Relationship
Epic has a monopoly, and they are a big shop, so we can't get the small updates that we want. If the...
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Product
Resolute Hospital Billing isn’t particularly easy to use. It is pretty, and it has buttons, but it...
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Relationship
Epic comes in and looks at our build after we use their system for a long time, and they compare us...
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Relationship
We have a TS person who we work with directly on most of our concerns, so we don't have to place...
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Loyalty, Product
The satisfaction rates that we get from patients within our long-term care facility are really high....
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Relationship, Product
Sometimes, Epic provides things that our organization can't implement quickly because of staffing...
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Relationship
Epic does a very good job of staying ahead of regulations so that we can do our reporting. Epic is...
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Relationship
With Epic, we have our BFF, and then I still reach out to my salesperson if I have a question, such...
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Product
MyChart is a feature-rich product. That makes it complicated, but the vendor has done a lot to make...
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Loyalty
Epic is getting into AI things right now, and we are looking at some of their new modules, like...
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Loyalty
We are working on the transition to Epic's Hello World solution. That solution will work with...
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Loyalty, Product
Epic's integrated solution has all the pieces. One of the things we are working on right now is...
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Loyalty, Product
Epic has a really good dashboard for physician productivity in terms of what they are doing, what...
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Product
The system is complex, but its ease of use is getting better. The product is solid, stable, and...
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Loyalty, Product
Epic's systems meet our integration goals. We want to have one vendor and one product. Then, we want...
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Product, Value
Epic gives us nice reports on how much money we are saving now. For example, a report may say that...
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Product
This module is the best-of-breed product. I can't think of anything bad. Obviously, there are...
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Relationship, Operations
Epic brings their immersion teams in. Those are the programmers who wrote the system, and then Epic...
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Relationship
I have regular meetings with people from Epic. They are available to answer my questions.
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Product
One issue that I have with Resolute Hospital Billing is the reporting. There still isn't a great way...
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Relationship
Epic keeps all their promises eventually, but they are not always on top of things. We can’t always...
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Relationship, Product
I like the option patients have to request scheduling or medications and the ability they have to...
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Operations, Product
I wish the process for a video visit on MyChart were more user friendly. For example, the patient...
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Product
As a patient, I love MyChart. I try to get people I know to go to hospitals and health systems with...
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Value
MyChart is not cheap. We pay per patient. When a patient logs in to MyChart, we get charged. There...
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Operations, Product
I don't think we have had any issues with upgrades, and Epic rolls out a lot of new features and...
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Product
I find MyChart easy to use. It could probably be better. Some of it is clunky, but that could be...
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Relationship
If there is a problem, Epic gets right on it. Then, all of a sudden, they have other developers involved....
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Relationship
Epic reaches out to us. Sometimes they tell us about things that are broken that we don't even know...
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Product, Value
There is good patient involvement thanks to MyChart, and it allows providers to stay on top of things....
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Relationship, Product
We can't keep up with Epic sometimes. They move where the industry needs them to move. When we...
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Relationship
We recently did a reevaluation of our timelines, and that was very helpful for our Epic BFF. They...
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Product
For Healthy Planet, we need AI to be more prognostic for more identification of and outreach to...
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Relationship, Operations
We have a good relationship with Epic, and our team interacts with their support people pretty well....
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Relationship, Product
A lot of Epic's new technology comes from affiliated vendors, so Epic develops some things...
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Product
Ease of use depends on the age of the user. The biggest thing Epic needs to improve in EpicCare...
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Relationship, Product
We joke around that Epic is an acronym for "every piece is complicated." Some of the vendor's team...
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Product
EpicCare Inpatient EHR is strong. The ordering and documentation platforms are easy to use. Viewing...
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Loyalty, Product
One of the biggest suggestions for the system we have had over the years is to incorporate the...
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Product
EpicCare Ambulatory EHR is comprehensive, and the workflows generally fit an office or clinic-based...
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Operations
The technical components of Epic’s implementations are done very well. Epic should put together a...
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Product
There is always a need in our workflows for population health, value-based care, and other things....
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Product
Epic's Compass Rose product is not Healthy Planet, and it is not part of Healthy Planet, but the way...
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Operations
Epic doesn't provide training. They have some training material, but the training is partially on...
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Product
In Healthy Planet, there are things like registries where we can enable external entities. There are...
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Relationship
Epic's support on the Healthy Planet side has turnover. We frequently have to deal with new...
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Relationship, Operations
Epic is always available. We have an amazing tech support group for the ambulatory side. Epic's...
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Product
In terms of interoperability, Epic has Care Everywhere and Happy Together, and the mapping is...
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Operations
The vendor should be creating a module for proficiency for our individuals to learn how to be great...
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Product
Sometimes we face challenges with the product, so it is not perfect. But it works really well. There...
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Relationship
We have a great relationship with Epic. We don't have issues. We meet regularly. We are assigned...
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Relationship
I love Epic, and they do a fantastic job. They are constantly doing updates, but not everything is...
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Operations
Implementations and upgrades from Epic are different. For a full-on implementation, Epic’s people...
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Product
We have to translate what Epic says for our organization. For instance, Epic gives us a certain...
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Operations, Product
It doesn’t matter what EHR we are working with; every EHR is complex. But in EpicCare Inpatient EHR,...
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Loyalty, Relationship, Product
There are known places where Epic is not far along or has not focused. For example, if they improved...
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Relationship
Epic is proactively bringing new things to us, and they show us their road maps for their...
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Product
One of the challenges with Epic is that some users aren't using even stuff they have access to.
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Value
Even if we have a Healthy Planet license, there are add-on charges. For example, if we want to do an...
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Relationship
We have had a pretty impressive relationship with Epic, and things haven't changed significantly.
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Product
There are other third-party vendors that have more AI-driven solutions and are using chatbots and...
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Product
Our approach has always been to use Epic first. If Epic has a product, even if it gets us 80% of the...
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Product
Secure Chat is good. There are policies about when to use it and when not to. The technology works,...
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Relationship, Product
The product automatically shows availability, and we can opt in and out of messages, distribution,...
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Product
Epic software is always complicated for end users. Epic pushes for more integration than we can do.
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Operations
Epic does a very good job with training and is all about achieving outcomes. There is nothing much...
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Product, Value
Our relationship with Epic and the way their technology works are excellent. Any problems that we...
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Loyalty
There is additional functionality coming to the system that I think will be preferable. Having...
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Loyalty
We are deploying more modules with Epic than we did in the past. The one domain that we are looking...
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Operations
Epic keeps telling people that they need more rigorous implementations, but then the vendor just...
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Culture, Relationship
When Epic makes promises, they keep them. The vendor is pretty careful to not make a promise that...
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Value
Epic doesn't nickel-and-dime us. Their systems are expensive, but there are a lot of things that the...
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Product
The most difficult thing to manage within the product is its security. We also have some different...
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Loyalty, Product
I would definitely choose to buy Epic's EHR again. The Epic system is one of the largest EHRs in the...
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Relationship, Operations
We have contact with Epic all the time for training, so that is not an issue. We have a regular call...
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Product
Epic does a great job with interoperability. They are doing the best that they can do, but it is a...
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Operations, Product
I would rate the ease of use higher than a clinician on the floor would. The ease of use depends on...
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Loyalty
We always try to push the vendor to do better and customize the system to what we do. Epic is always...
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Product
Overall, we are satisfied with EpicCare Ambulatory EHR, but there are some key areas in the system...
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Product
EpicCare Inpatient EHR is the gold standard. It replaced a lot of previous software we had and...
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Product, Value
Dorothy is pretty expensive. Some of the data charted in the solution is a little hard to access. It...
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Relationship, Product
Dorothy is good at following Medicare regulations and other regulatory guidelines. Epic has a good...
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Product
There is so much there with EpicCare Ambulatory EHR. There are customizations we can do, but it is a...
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Product, Value
In terms of meeting interoperability goals, Epic is good, but there is some room for improvement. We...
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Product
We would like to see Epic expand a bit more in the specialty areas like oncology, hearing imbalance,...
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Relationship, Product
Epic is good about self-reporting issues. Epic is also good at taking outside information and...
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Product
In Cupid, one functionality I would like to see is some logic cross-checking when I'm putting...
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Product
When I edit things, the product doesn't automatically update. For example, the sonographer can put...
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Relationship
We have an in-house IS team that handles tech issues, and they have counterparts at Epic that they...
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Relationship, Product
The biggest thing I like about MyChart is being in a big Epic community with the ability to link...
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Product
Everyone has an opportunity to set MyChart up differently. We have our instance of MyChart set up so...
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Product
It is easy for users to understand and navigate the scheduling piece and not feel like they need to...
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Product
The ease of use for questionnaires is a little clunky. I don't think they are as seamless as they...
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Product
MyChart doesn't yet have an option for people to pick a trans provider. If someone is a trans...
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Product
MyChart is better than anything else on the market. The multiple languages are certainly a big...
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Relationship
We get excellent support from Epic. We have a good Epic team assigned to us. We have so much access...
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Product
Healthy Planet can be a little overwhelming. We have to be a bit techy to set it up. We can’t pick...
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Product
The interoperability is probably the biggest strength of Cupid. Everybody in our system sees our...
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Loyalty, Product
When we started using Cupid, I was incredibly disappointed that we could not convince the...
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Loyalty, Product
Epic promised that it would be very easy to customize things in the product. In the structured...
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Loyalty, Product
The MyChart Builder piece is where we have more control right now. We are very tied to Epic for...
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Operations
Epic does a decent job of preparing some job aids to circulate during the implementation, and they...
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Relationship, Product
Epic made us feel like they were going to refine Cupid into something that made reporting, imaging...
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Value
Whether I would recommend the system to others would depend on their budgets. Epic's systems are...
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Product
It is very frustrating to not be able to find John Smith's CBC result that was done at another...
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Operations
I received a lot of initial training from Epic, but we haven't done much ongoing training. Epic's...
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Loyalty, Operations, Product
Every EHR is a pain. Community Connect EpicCare EHR has a learning curve. I am sure that it will get...
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Product
Beacon can be a little clumsy sometimes, so there are probably opportunities within our organization...
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Product
Beacon works fine most of the time. It serves our needs, and people understand how to use it.
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Relationship, Product
We got some upgrades for Beacon, and we gained a whole lot of functionality that we didn’t have...
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Product
We really like what the product is doing, but there is always room for more. There is great value in...
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Relationship
We have a support person that reaches out to us all the time. We live around that person.
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Product
The biggest negative is that the reporting can sometimes be challenging based on some of the...
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Culture, Operations, Product
Epic needs to make the upgrade paths easier without the need to recontract. Doing a contract...
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Operations
We don't use Epic for end-user training anymore. There was a time when we actually used them to...
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Loyalty, Product
Integration is the one problematic area of EpicCare Ambulatory EHR. The product itself is pretty...
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Product
We recently started a new process called Hyperdrive. It is a new thing that Epic uses, and it hasn't...
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Relationship
Epic is pretty good at proactive service, especially with regulatory-type things. They are pretty...
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Culture
If our volumes were better, our ability to get our money’s worth would rate at the top of the scale....
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Culture
Regarding promises, there is what we expect after the sales process when we get salespeople, and...
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Loyalty, Product
Our people were unhappy with the reports and customizations available in our previous cardiology...
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Relationship
Epic works very closely with us to make sure we are in the know about what is being developed so...
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Value
Epic does not charge us for every little thing. They are, from a vendor relationship standpoint, one...
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Relationship
Epic's teams have routine calls with us, and we can set up one-on-ones with our tech support people...
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Operations
The implementation was good. It was smooth. I thought we would have a lot of hiccups during the...
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Operations
We are still trying to figure Dorothy out. For end users, Dorothy was a little hard in the beginning...
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Relationship
My experience with Epic’s support team is a little more difficult than my previous experience with...
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Loyalty, Product
Dorothy is all over the place. Epic is all over the place. Homecare facilities are using Dorothy...
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Relationship, Operations
Since I have been at this organization, the host has done a pretty good job with the implementation...
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Product, Value
My biggest challenge with the Community Connect product is that sometimes new features are not...
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Relationship
Epic is usually really careful about not overpromising. If they give us a date, then that date will...
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Operations
Epic's training is a lot better than it used to be, but I think that there are opportunities for it...
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Product
There are some gaps in the system's ambulatory abilities for our specialty. Epic has made a lot of...
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Product
The system has some gaps, and it needs continual improvement, but Epic covers a lot of ground in...
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Product
Resolute Hospital Billing is easy to use. In general, I support Epic 100%. I love the system....
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Loyalty, Product
Healthy Planet has an interoperability tool, so it has very good interoperability. Epic provides us...
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Product
Dorothy’s financial reporting is much better than it was in the past, but there is still potential...
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Loyalty, Product
Only some of our staff members can manage all of their care on a mobile device. The others can do a...
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Product
Dorothy is not designed for us; Epic just adapted their existing record for home care. For example,...
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Product
The visibility within my hospital is great because the internal integration of Dorothy is great.
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Product
Messaging between instances of Dorothy requires an entirely separate account. For instance, if I am...
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Product
Our clinicians who are using Dorothy are more adaptable than those who use other Epic products, and...
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Loyalty, Product
Things are going better with Dorothy than in the past, but we still need to optimize the record. We...
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Culture, Relationship
Epic is pretty good at doing what they say they can do, but their promises are limited.
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Value
Our state has a regulation that we have to comply with, and our state has chosen to implement things...
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Product
Epic doesn’t know anything about home health or hospice, and they mess things up when they are in...
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Product, Value
Because of Dorothy, our things are more visible on a system level. So the solution has been...
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Operations, Product
Theoretically, the workflows didn't change with Hyperdrive, but if we were installing Epic's...
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Product
There are benefits to Hyperdrive beyond the speed. Hyperdrive looks updated. Epic can do a lot of...
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Loyalty
The decision to go with Hyperdrive was started with Epic. They hadn't had a major coding...
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Culture, Relationship
There are promises at a high level, and Epic keeps those. When we get into the lower level, like...
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Product
There are benefits to being on Epic's product; the system is fast and up-to-date. I don't know what...
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Relationship
Epic really listens to what people are asking for, and they don't roll out stuff before they are...
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Relationship, Operations
We installed some Epic products recently, and I don't feel like Epic knew us as the customer. But at...
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Operations
With training, not all of the resources I need are out there. We recently ran into an issue where we...
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Operations
Epic has a lot of materials, and Epic’s training wheels are great. They have training specialists...
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Product
There is so much customization we can do. If we do things as Epic has built them in their foundation...
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Relationship, Product
When the government passes new regulations and things, Epic is on top of those things, but it still...
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Loyalty, Relationship, Operations
If we had the capacity to implement everything, Epic would meet our needs. They have some really...
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Relationship
We get a lot of Epic’s reactive care concern emails for situations like when somebody finds...
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Relationship
If I don't get an answer on something or if somebody needs to dig in, things will usually get...
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Loyalty, Value
Epic is expensive, but we use their product, and we are looking at more applications and things like...
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Relationship
Under the Optum partnership, Epic has some great ideas about efficiencies and leveraging additional...
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Relationship, Product
When it comes to Beacon, it is hard to point to things that we would like to see Epic improve. There...
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Relationship
The technical support that we get from Epic for Beacon is excellent. We have a technical support...
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Operations, Product
Everyone struggles with all of Epic's systems. It is never as easy to use those systems as we would...
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Product
Epic has definitely made improvements to MyChart. They have added a lot of good features and content...
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Product
MyChart’s lack of intuitiveness is where the product gets dinged the most, and it needs to be...
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Culture, Product
Billing for MyChart is very weird, and it makes my head spin trying to validate that the invoice is...
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Relationship
Epic treats all users of their products as if they are people who are going to be in them every day....
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Relationship
Epic’s support team isn’t amazing, but it is also not horrible. They have been responsive when I...
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Loyalty, Product
If an organization has an Epic EMR, they have to get MyChart because Epic doesn’t like to integrate....
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Product
Compared to competing portals, like Cerner’s portal, MyChart is better, but if we compare it to a...
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Operations
I would tell someone going with MyChart that they have to do a lot of the training for patients and...
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Relationship
Our host site is very short staffed, and we have noticed a significant decrease in services over the...
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Operations
We would like to see more training specific to us as a Community Connect site. Our host site is a...
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Loyalty, Product
Things are getting better with our payer platforms in the system, but we would like to see more...
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Operations
When we set the system up many years ago, we were a smaller organization. As we have grown, it would...
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Product
The main functionalities that are lacking from the system are on its reporting side. A lot of those...
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Relationship, Product
We have requested multiple new technologies that have been out there and on our tickets for a long...
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Product
I like Epic’s integration to eligibility clearinghouses because we can provide data in Resolute...
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Product
We are pretty happy with Resolute Hospital Billing. The overall quality of what Epic offers rates at...
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Product
Epic has gotten further into the ambulatory world. They offer the correct tools for the repetitious...
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Relationship, Operations
Epic has a lot of people who can read, and they will read what the best practices are from other...
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Relationship, Product
Our staff has had some problems with patient handoffs from department to department, so Epic could...
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Relationship, Product
It would be nice if there were a way in Secure Chat to let people know when they have a message....
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Relationship
Our staff is very satisfied with Secure Chat, and I don’t see any issues with it. Epic is also...
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Relationship
We don't need to use the vendor's phone support team because their web support team is so good. And...
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Relationship
Epic often comes to us and pushes information, and they seem to understand what our goals are. When...
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Loyalty, Relationship, Product
Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...
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Product
With Dorothy, I like the integration with the hospital and the clinical documentation.
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Operations
I like the training preparation that Epic gives us. It is predone, so we don't have to create all...
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Relationship
I would like the ability to have phone support from Epic in addition to just online support. We...
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Operations
For Dorothy, I like the training, and the work queues for the workflow are good.
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Operations
Epic had a C-team for the implementation. Resolute Hospital Billing is oversold. The product works...
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Relationship
Epic tries to act like they hear customers, but that doesn’t mean they are going to do anything....
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Relationship
When we need Boost resources, we go to them. The Boost resource we have now is fantastic. Other ones...
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Relationship
Epic is proactive in what they want us to focus on because then they can tout things across all...
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Operations, Product
Epic's system is awful for professional billing. There is no nice way to say that. Resolute...
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Product
Epic has started looking at certain vendors as competitors recently, and they are forcing restricted...
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Culture, Value
Epic hooks people in by getting them to sign a contract for years ahead so that it would be hard to...
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Product
Epic is really good at weaving filters really tightly early on. Users want clean claims to go out to...
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Relationship, Operations
Our setting is complex, so the first person who we call at Epic can't always help us. However, the...
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Operations
Other vendors' implementations are supported by a partner organization that might help with that...
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Product
On the acute side of things, there is so much variability that we feel like we have to peck around....
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Product
Cupid is more tailored to how the cath labs actually function than other systems are. The fact that...
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Product
Since the last couple of upgrades of Cupid, the providers have been able to do so many cool things,...
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Operations
We had training sessions, but they were provided by the vendor and not something we had superusers...
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Loyalty, Product
With Epic, some interfaces are better and some are not. However, we don’t yet have all the...
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Product
There are some things that Epic puts out there that I don't think are very contemporary. For...
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Product
Secure Chat is easy to use. It is built right into the EMR, and it doesn't have many bells and...
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Loyalty
Our organization decided to go with Epic because we were unsatisfied with our previous electronic...
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Product, Value
We can do a lot with Healthy Planet; the foundation programming is a great place to start, and then...
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Product
There are a couple of things I would love to see from Healthy Planet. When we have a gap list, we...
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Value
Things are definitely more cost driven now with Epic. In the beginning, Epic was just trying to get...
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Product
We have a bunch of templates and different things that go out on the inpatient side, and I feel like...
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Operations, Product
For our patients, the product still seems very confusing when it comes to the MyChart piece and what...
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Product
There are a lot of pop-ups, and that can get overwhelming when we have track boards, record...
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Product, Value
There is a lot of good data within the system. The issue is equipping us as organizations to harness...
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Relationship
We end up having to reach out to Epic for different needs. From my perspective, I don't see all the...
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Operations
Epic posts education slides for every new functionality that comes along. They have training videos...
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Product
EpicCare Ambulatory EHR, from my standpoint, does what it is promised to do and delivers pretty...
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Product
Part of Epic’s selling point is interoperability. They do a good job, and I know they are working on...
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Product
We rarely have downtime; the product is pretty reliable.
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Product
Epic has a method for how they do everything. There are things for which we have to look to...
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Loyalty, Relationship
Epic constantly has a vision for new and improved things. I can look up what they are working on,...
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Relationship
With Epic, we don't always get an answer, or we don't always get the answer we want. However, they...
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Product
Our Epic connections are empowered, but we don't always have direct connections with them. Epic's...
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Relationship, Operations
I feel good about Epic and how they offer a lot of optimization options that people aren't aware of....
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Value
Epic avoids charging for every little thing because part of the process is purchasing support, so we...
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Product
There are a lot of things I like about EpicCare Inpatient EHR. We have a high rate of uptime. The...
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Product
I would like to see improvements with data extraction. Getting useful data can be challenging....
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Product
Some of the integration issues might not be the vendor's fault. They could have to do with the...
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Relationship
Epic provides us with subject matter experts who support us, and those experts are great. We can...
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Product, Value
When it comes to Epic delivering new technology for us, it is sometimes a question of the system's...
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Operations, Product
The system is fairly easy to use, but it still requires a lot of work.
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Product
We are really struggling to build structures in MyChart. Our facility uses a heavily edited portal...
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Operations, Product
MyChart has some good functionalities. It can alert patients to their tests, labs, appointments, and...
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Relationship, Product
From a clinical workflow standpoint, every system that I know of needs more help to keep up with the...
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Relationship
I haven't had any issues with the vendor's support, and if I did have issues, the vendor's people...
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Product
Getting projects off the ground in a certain area is hard because the projects require analysts. I...
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Product
I don't know that I have seen substantial changes or upgrades happen since I was first introduced to...
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Loyalty
My satisfaction with Healthy Planet overall will go up in the next year because I will probably...
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Product, Value
Healthy Planet is an excellent tool for helping to track clinical eligibility in a certain space and...
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Loyalty
We are really looking forward to getting a lot of capacity management tools in our next upgrade...
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Relationship
Epic has the Sherlock portal where clients can log questions and issues, and they have generally...
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Product
We are in a very high percentile of happiness with our integrations. Fewer than half of our users...
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Loyalty
Secure Chat is good. We have a pretty heavy adoption rate even compared to other organizations. We...
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Product
The mobile access to Secure Chat is limited to the Haiku and Rover applications. We have some...
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Loyalty, Product
One struggle we have is that nobody signs into the Secure Chat groups because the process is manual....
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Product
Things have been going well for us with EpicCare Ambulatory EHR. The basics of the system are...
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Operations
Our last upgrade went much better than we expected. I was very worried because I felt like the...
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Operations, Product
We had a lot of pilot users who had access to the latest upgrade from Epic before our go-live date...
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Relationship, Operations, Product
Part of the problem with Epic is that we have to have the right analyst to build and understand the...
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Operations
When we first went on the system, we requested all these different things, but Epic responded that...
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Value
With Epic, we don't charge unless we go onto a new module. Epic costs lots and lots of money, and it...
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Relationship
Epic is very good at supporting us when we have some issues, but we don't interact with the...
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Product
Within EpicCare Inpatient EHR, we can create documentation for providers and nurses according to our...
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Product
One of the hindrances in every system that always occurs when they start rolling a product out is...
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Product
Dorothy's reports are not that great. They are just okay. We pull things out of a different vendor's...
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Loyalty, Product
Epic's remote-monitoring technology is antiquated and just doesn't work. It is slated to be phased...
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Product
Resolute Hospital Billing is amazing, especially coming from a previous organization where we were...
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Operations
One part of our business implemented Epic's system, and the vendor did a bad deal where they just...
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Relationship
Epic seems to be really focused on full integration and the whole Epic-first concept. Also, the...
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Operations, Product
Resolute Hospital Billing is an easy product to self-teach to some extent, but there is a lot of...
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Relationship
Sometimes Epic is not super proactive. Also, they are very specific about who we work with and how...
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Value
To some extent, we haven't received all of our money's worth with Resolute Hospital Billing because...
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Loyalty, Relationship, Product
Innovation is one of Epic's strong points. They are not happy with what they have, so they are...
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Relationship
One of the functionalities I wanted was for insurance authorizations. But that is a very cumbersome...
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Operations
When Epic does an implementation, they don't tell us how to do basic things to run our operation....
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Operations, Product
Vendors in general, not just Epic, say that their product is going to work a certain way, but they...
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Relationship
Epic doesn’t keep all promises, but they do a good job of keeping as many as they can. I'm involved...
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Product
Prelude works in tandem with the scheduling and registration pieces. What I like the best about...
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Product
There are very few times that Prelude is down or unavailable to us, so we are not scrambling to try...
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Product
I would like to see improvements with integration into third parties. Everything is built within...
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Loyalty
Our move to Dorothy went respectfully well, but in Dorothy, there is a problem in the receivables...
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Product
Epic does a good job in the areas they deliver, but in home health and hospice, particularly home...
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Product
The technology of Dorothy is not as quite user friendly as our previous solution. The product is not...
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Product
I would recommend Dorothy if someone is already on Epic, but if not, I would recommend a home...
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Loyalty, Product
The mobile solution is not complete in Dorothy Mobile for all aspects of nursing documentation. Epic...
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Product
Our organization is coming from a best-of-breed solution that drives activities and billing. When we...
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Loyalty, Product
Dorothy is flexible, so it is easy to do the wrong thing. We must understand what we want to...
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Product
We had to do some manipulation to get the kinds of financial information we wanted, but we have been...
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Product
It would be great for the financial directors to be able to manipulate their plans from a home...
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Relationship, Operations
We have some very seasoned agencies and leadership in those agencies that know what they want. They...
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Product
For our people who do business development and do actual marketing, there was a function in our old...
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Product
A lot of medical software is awful, and Epic's product isn't. It is pretty straightforward to use...
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Product, Value
I would like to have fewer updates to do. We have heard for a long time that Epic has goals of...
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Relationship, Operations
We are doing a transition with Epic, and we have struggled a lot because of their inability to...
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Value
Epic does have project management charges and start-up charges, but I have not heard the final cost...
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Product
EpicCare Inpatient EHR's biggest strengths are data collection, data management, and analysis. When...
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Relationship, Operations
One of the most difficult things to build electronically is care plan documentation, and Epic has...
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Relationship
Epic seems to consistently hire very smart people in their technical support role, and Epic is very...
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Operations, Product
There are a lot of ways for us to get a particular answer or find a particular thing in the system....
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Relationship
Epic is very proactive and forward thinking.
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Loyalty, Product
Healthy Planet has been around for a long time, and it is a broad application. We use Healthy Planet...
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Operations
Training from Epic is not very frequent, and there are no certification requirements necessarily. So...
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Operations, Product
Inpatient areas tend to be complex environments in general, and there were issues when we tried to...
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Product
The ordering workflows in EpicCare Inpatient EHR are very solid, including the ability to build...
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Operations
Epic does a good job of training users on the system, especially on the inpatient side. However,...
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Product
There are some small ways that Epic's product fails to deliver, but there aren't any major ways. The...
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Loyalty, Product
My organization has decided to always be a few upgrades behind what Epic releases. We need to make...
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Relationship
Epic assigns every client a BFF. That person acts as an internal contact. We tend to reach out to...
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Product
The information presented to users in the system is very customizable and straightforward. We can...
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Product
We would like to see Epic's system have continued integration with voice commands. We would also...
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Operations
Epic is good at teaching us how to use MyChart, and there are good training resources for the...
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Product
I like the fact that we can customize our own application that sits on top of MyChart because we can...
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Loyalty, Relationship, Operations, Product
Epic has done a web migration and has gone to Hyperdrive. They put all their resources into their...
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Product
Beacon works as promoted but isn't the most efficient thing. With Hyperdrive, some of what Epic felt...
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Operations, Product
Normally, I would give the ease of use for end users a higher rating, but Epic’s therapy plan, which...
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Operations
Epic does not support go-lives. They provide support, but Epic hasn't been on-site for anything that...
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Relationship, Product
Epic does a pretty good job of supporting our organization’s interoperability goals. One thing about...
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Loyalty
There are only a few players in this space. Once we commit to one of the players, we are never going...
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Product
The problem with Beacon is that it is very configurable. It is like going into a store and really...
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Relationship, Product
There is always room for improvement regarding Epic’s delivery of new technology. The speed of the...
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Relationship, Value
I am pretty happy with Epic. We always want more functionality, especially if we know what is...
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Product
There are a few things in MyChart that I don't have that I would like to have. I noticed not too...
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Product
MyChart is pretty user friendly, but it is a bit overwhelming for the patients. There are too many...
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Product
One issue we are dealing with is ensuring we get proper documentation to Medicare for reimbursement....
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Loyalty, Product
One frustrating thing is that we build all these lovely tools in Epic's system for the nurses, and...
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Product
We are running into some things within Epic's system, and it would be nice if they fixed those...
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Relationship, Operations
Epic is still ironing out the kinks that come with a long-term care facility. There are problems...
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Relationship
We work very closely with our Epic TS person. Oftentimes, they are not able to give a full answer,...
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Product
We can have task lists in Epic's system for most of the things we need to do, except when it comes...
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Loyalty
The key to being successful with Epic is to ask the end users a lot of questions and find out what...
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Relationship, Value
Epic tries to keep their promises, but the monetary value to the host is disproportionate to the...
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Value
Epic's product is so expensive. But at some point, we have to step back and say that that is the...
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Operations
The implementation was absolutely fantastic. The Epic implementation process is a prescriptive...
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Loyalty
Epic is extremely impressive. But Community Connect should not be the first choice. It should be the...
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Culture, Product
I would like Epic to make the hosts' financial penalties meaningful if there are outages because if...
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Relationship, Product
We have a lot of problems with our Community Connect partner. The issue is just the burden of...
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Product
The medication reconciliation process works a lot better in the Epic EHR than in other EHRs. It is a...
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Relationship
Our host site's support people aren't being very responsive right now. They just aren't quick. They...
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Loyalty, Relationship, Product
I like the direction Epic is going in with their ambient listening features to help their providers...
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Operations, Product
Our host site assists us with our interfaces. When we first went live, our host site didn't have a...
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Relationship
If I need an Epic technical coordinator, I can reach out to them. Usually, I will go through the...
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Relationship, Product
Our organization is very small, so we couldn't go standalone if we wanted to. Epic wouldn't sell to...
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Product
For case management in particular, I like being able to do Secure Chat in EpicCare Inpatient EHR....
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Product
Many of our physicians are getting Secure Chat fatigue because they get so many messages daily in...
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Relationship
Our Epic analyst doesn’t know enough about the whole case management piece. So the response to a lot...
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Product
There are still some things that I would like to see in Epic's system, such as clinical care...
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Operations, Product
Trying to find information in the product can sometimes be difficult. We have to really go digging,...
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Relationship
We are really happy with our technical support person. We have had a really sweet ride with them...
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Loyalty, Product
I hope that more reporting will come out of the system. I know that there will be a cath model...
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Operations
The last time we updated the system, that update went really well. Our technical support people knew...
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Product, Value
The challenge that we have with the system is that we don't have a good method of holding our...
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Product
The system could do a better job of tying ACO processes and registries into Epic's newer tools, like...
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Relationship, Product
I always say the same thing when people ask me about Epic's tools. Other vendors will support users...
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Operations
There is no training for our areas from the vendor. We have to create the training ourselves.
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Product
For our purposes, the system works, and we can review all parts of the record, including the...
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Operations, Product
Setting up Prelude is the hardest thing most of us have ever done. It is not an easy thing. The...
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Product
I like Prelude’s work queues, the ability to use rules to make things work, the dashboards, and the...
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Relationship
Epic stays on top of things. If we ever have an idea of something, Epic really takes it to heart....
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Relationship
We have a wonderful technical advisor for Prelude. Epic assigns people to us, and I love that...
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Relationship, Product
Epic will make adjustments to the system, and they are constantly trying to upgrade the system and...
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Loyalty, Operations, Product
Compared to some of the other platforms I have used, Cupid is very user friendly. Some of the older...
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Product
Cupid does seem to be consistent; it works when it needs to. We haven’t had any HIPAA breaks or...
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Product
We like that there seem to be multiple ways to get the same results in Cupid. We can find a patient...
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Operations
Our Cupid implementation seemed pretty smooth; we did have a couple of locations we had to almost...
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Operations
Unless other areas of our organization are being trained, I haven’t actually seen or experienced any...
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Product
Cupid’s integration is fantastic. We just integrated it with another vendor's solution, and that has...
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Product
I like having everything available in one area in the system. We don't have to go through multiple...
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Operations
Epic could work on having more comprehensive training and resources for end users on Healthy Planet....
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Relationship, Product
Right now, social determinants of health are a huge aspect of population health, and so are our...
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Value
The vendor isn't timely when it comes to delivering new technology to meet our needs. When a new...
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Loyalty
Resolute Hospital Billing works pretty well in our current environment. I don't know how it is going...
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Loyalty, Product
The system's overall product quality is very good. I have worked with many EHRs, and I am satisfied...
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Product, Value
The system has a lot of data, but getting answers out of that data requires us to use reports and...
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Product
There is a delay with the system when it comes to the integration of new technology. For example, it...
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Relationship
When we contact Epic, their support people respond very rapidly. Their end users contact our...
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Product, Value
The system is slowly getting better at driving tangible outcomes for us. The system has plenty of...
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Value
The system works when it comes to integration because it allows us to see everything everywhere in...
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Product
I have worked with Cerner's patient accounting system and some other vendors' systems, and I think...
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Product
There are definitely some things in Resolute Hospital Billing that could be improved. There are...
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Relationship, Operations
With Epic, organizations have to know what questions to ask. However, sometimes, organizations don't...
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Relationship, Value
Epic does a decent job of avoiding charging for every little thing. The quality of Epic's ongoing...
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Loyalty, Product
I would buy Epic Behavioral Health again. Users have to get familiar with a product to feel...
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Relationship
When we started with Epic, they didn't have a behavioral health module. They have delivered quite a...
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Product, Value
Every time there is an upgrade for the system, if there are foundational changes, we will...
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Operations, Product
Our last upgrade was fine. The system's upgrades have become part of our routine. We take them in...
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Product
EHRs have cumbersome processes. That isn't an Epic problem. It is true with other vendor's EHRs too...
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Loyalty, Product
Being able to manage all of our interfaces without having to rely on an external vendor allows us to...
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Product
Epic's system has so much flexibility and so much functionality that sometimes it becomes...
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Loyalty, Relationship
Epic is very involved in our strategic planning and making sure that we are going to be able to...
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Product
The area that we struggle with the most is report functionality in Dorothy. I don't know whether...
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Relationship, Value
Epic is really good about not overpromising. They do their research ahead of time and get back with...
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Relationship
On a high level and an operational level, Epic is really good. They are very attentive and patient,...
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Relationship
We can really customize the product to meet the needs of each specialty in the organization....
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Loyalty
We have facilities that aren’t live on Epic LTC. We are looking to fold those facilities into our...
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Relationship, Product
Epic has the best product that is out there currently for an EHR. Their support blows away anything...
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Product
The product’s biggest strength is that it can automate a lot of processes that we were doing...
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Relationship, Product
I have worked with several different products, but Resolute Hospital Billing is just simpler, and I...
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Relationship, Operations
I’m dependent on Epic for a lot of different things that they have to change and work on. I wish...
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Product
Epic LTC has gotten a lot better over the last couple of years. It was good in the beginning, but...
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Product
The ease of use is what end users like the most about Epic LTC. One of the things I hear about a lot...
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Relationship
Epic is always looking to improve. Epic keeps their promise of coming closer to what other vendors...
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Culture, Value
Epic is pretty straightforward. We know what they charge for. Once we implement the Epic LTC module,...
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Relationship, Operations
Epic is very helpful with upgrades. They keep us in the loop regarding new things and work with our...
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Loyalty, Relationship, Product
I think there are a few things that Epic is still working to improve on. They are continually...
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Relationship, Value
We are a dedicated Epic shop. And Epic is pricey. They are pricey in all their modules.
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Loyalty, Product
Epic needs to do continuous enhancements to Rover because it gives us the ability to document in...
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Loyalty, Product
Epic is heading in the direction of meeting all our needs. We have a lot of different departments,...
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Relationship
I like Dorothy’s integration with our hospital system. Also, our representative is just superb at...
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Relationship, Operations, Product
There was recently an update to the EHR software to install a particular Epic module, and there were...
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Product
EpicCare Ambulatory EHR is fine in terms of integrating with various medical devices, monitors,...
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Product
The biggest thing for us is just that Epic has made billing simple and has made so much of it...
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Culture, Value
People often say that Epic is so expensive and that the new modules and functionality come with...
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Culture, Value
With Epic, we get what we get. We know what we are getting and the different values in the different...
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Relationship
Epic is knowledgeable about regulatory updates that come up, and they help develop updates and tools...
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Product, Value
I would recommend EpicCare Ambulatory EHR if someone can afford it. Relative to what is available in...
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Product
We would like to have better reports in Epic LTC based on the types of patients we have. We would...
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Relationship
We work with people at Epic who can resolve our issues, but they go to a group of people to decide...
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Product
I like the customization of Resolute Professional Billing. It serves our business needs and is easy...
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Relationship
I like the vendor's foresight in informing us about products that are going to be changed or...
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Value
We are in the service of delivering healthcare. We feel that vendors can do better, and the charges...
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Product
I would improve reporting within Resolute Professional Billing. We have a limited ability to report...
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Product
One of the best things about the Epic EHR is that we can do so much in the system. However, while...
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Relationship, Operations
I would recommend that Epic continue to have proactive check-ins with our stakeholders and take...
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Loyalty, Relationship
Several years ago, we decided to invest in Epic, and we will continue to partner with Epic to meet...
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Operations, Product
The day-to-day workflow piece is really accessible for staff. However, the reporting and analytics...
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Loyalty, Operations, Product
Epic provides good certification training. Additionally, I would give them a top rating for...
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Culture, Relationship, Product
Epic has a lot of new and upcoming features all the time, but sometimes those are in such limited...
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Product
We always want more than the vendor will give us, but Epic came through with what they promised....
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Loyalty, Product
The improvements that I would like to see in the system are on Epic's road map, so we expect that...
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Operations, Product
When we went live with Cupid, Epic did everything they possibly could to make everything go as...
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Loyalty, Relationship, Product
Dorothy is just hard to operate in general with the remote client and being able to handle connected...
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Relationship
The people that we partner with from Epic are really knowledgeable about the product line that they...
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Product
Secure Chat has evolved in its functionality. There were several years when there was very limited...
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Product
Some functionality in Secure Chat allows us to do certain things based on login context, but the...
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Operations
The implementation went well for us. The host sent a lot of people here, and we had some people from...
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Product
Overall, Epic’s professional billing solution is very intuitive and easy to work with. The major...
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Operations
Epic provides several methods for training, including webinars, technical documents, and forums....
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Product
Secure Chat has become one of our core tools, and we use it robustly. When we first rolled it out,...
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Relationship, Product
There are still issues with people remembering to sign out, making themselves unavailable, and...
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Loyalty
Epic’s vision for Secure Chat is that it is going to fully replace pagers and maybe even phones that...
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Product
Secure Chat could use some development in things like integration and presets.
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Product
Secure Chat is an integrated, HIPAA-compliant tool where we can attach a patient, images, and...
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Relationship, Operations, Product
Epic could come to the table with recommendations for how to use Secure Chat. That would not be...
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Relationship
I like that Epic put together a steering board for Secure Chat. That showed commitment to the solution....
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Product
External integration is always getting better with Epic. We have Care Everywhere obviously, but...
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Product, Value
If people are used to the system, that counts for a lot. I wouldn't say there is anything...
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Relationship
We have more capabilities with our host than we had previously. We have a list of point-of-contact...
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Product
People use Secure Chat for a variety of reasons, and we really have to teach etiquette to users. We...
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Relationship, Product
The tracking within the product moves well, and the reporting side is really good. The vendor has...
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Product
This arrangement is really nice for facilities that want to get Epic's Community Connect model but...
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Relationship
One problem with Secure Chat is that users don’t know who is on or off, so I have had people send me...
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Product
Secure Chat is a valuable tool. We needed something to interrupt workflow or to be able to do an...
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Relationship, Product
We still have gaps in Secure Chat, and the gaps make it hard to enforce the best behavior. When we...
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Culture, Loyalty
At the last UGM, there were some good presentations about Secure Chat and how it is considered a...
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Product
The reality is that organizations have variable use of other software systems that manage call...
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Product
My overall satisfaction with EpicCare Inpatient EHR is good. However, when we went live with it, I...
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Operations, Product
The core product of EpicCare Inpatient EHR still works very well and has good functionality. With...
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Relationship, Operations, Product
We get Epic updates and see new things, but it just seems like the new things are frequent. There is...
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Product
The comprehensive clinical functionality eliminates interoperability problems of best-of-breed EHR components....
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Product
MyChart is not complicated, but some patients have a hard time with things and need a little coaching....
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Product
Providers will release results into MyChart or send messages to patients in MyChart. Those things...
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Relationship
We get awesome support for MyChart. Even if the support people don’t have answers for us, they know...
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Loyalty, Product
One thing that Epic has done well and should expand on is their big bet on AI. It has been...
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Culture, Product
Epic needs to contract with many other providers, and that is not unique to Epic, but it is...
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Relationship, Operations, Product
There are a lot of options with the product, and there are a lot more self-services than there used...
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Relationship
Epic is very proactive, and they keep up with regulatory requirements. They plan to make those part...
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Relationship
The support for EpicCare Ambulatory EHR is a little less awesome than Epic’s support for their other...
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Relationship, Product
We may have been led to believe that certain things in EpicCare Ambulatory EHR worked a little...
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Product
MyChart doesn't offer all the languages that we need for our area, and there is one language in...
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Loyalty
I have been in some conversations about how Epic intends to employ AI in the future in some of the...
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Relationship
For the vast majority of our people, Epic has been a great partner. They don't keep their promises...
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Value
Epic provides a lot of services for what we pay, and others would nickel-and-dime me to death. Epic...
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Operations
The great thing is that Epic is with the training every step of the way. Other vendors help us do...
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Relationship
Epic is very engaged, and we partner together for solution problem-solving every day. We can log...
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Product
EpicCare Ambulatory EHR isn’t really difficult once we get to know it, but some people have problems...
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Relationship
When Epic discovers a problem, they definitely reach out to us immediately.
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Operations, Product
The functionality in EpicCare Ambulatory EHR is pretty high. I don't think that the system is flawed...
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Loyalty, Relationship
Our business partners want a couple of things that aren't possible and don't appear to be on Epic's...
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Product
Being able to require the patient to store a credit card on file outside of a payment workflow in...
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Product
How different billing systems work is not anywhere near as refined or smooth of a process for the...
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Relationship
An area that I am particularly blessed in when it comes to Epic is my Resolute Professional Billing...
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Loyalty, Relationship, Product
To be more proactive, Epic could stay ahead and on top of market trends, and that is hard in...
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Loyalty
Having had some time in other vendors' EHRs, I don't think the other vendors would support or scale...
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Culture
We know what we are getting with the product, and it does what the vendor says it will. We may not...
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Culture, Value
Epic doesn’t avoid charging for every little thing. We have licensing fees that it takes a PhD to...
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Operations, Product
Everybody can customize so much and make their own messes. There are probably six different ways to...
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Loyalty, Product
The integrated nature of Epic's system is a strength. It is also an opportunity because there are so...
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Loyalty, Product
Epic seems to be embracing things faster. They are getting some of the additional functionality we...
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Relationship
There are certain things that Epic hasn't gotten to yet. There are enhancement requests out there...
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Product
Things are going great. The system has a lot of automation capabilities, so it is really good when...
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Relationship, Operations
I would tell a friend who was considering the product that our implementation was fantastic. Epic is...
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Product
We have some issues with the system's ease of use for end users, but overall, our experience with...
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Product
There are some nuances with payers, and we need a little more flexibility to accommodate some of...
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Relationship
The vendor reaches out with financial concerns. If there are any implications with how a system...
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Relationship
I have worked with other vendors, and Epic is a leading vendor in the market. There is a bit of a...
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Value
We're a little sad that Epic want's to charge us for some coding that is necessary for us to meet...
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Relationship
Epic's support team is really responsive. We also don’t have a problem with executive involvement...
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Loyalty, Relationship, Product, Value
I would recommend the product. If I had been asked that many years ago, I would have given a...
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Loyalty, Product
Epic is on the right path, but I don't think that Secure Chat has the full range of features and...
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Relationship
Epic's people are very accessible. We have a physician executive, an IT executive, and a BFF who we...
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Loyalty, Product
I would definitely recommend Epic's systems. It would be nice if everyone were on Epic. We have a...
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Relationship
Epic more or less keeps their promises. We have worked with other vendors that have kept fewer...
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Value
Epic is a little money-hungry. We have to pay for training. Epic's systems are expensive. That is...
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Relationship, Product
We don't really have any product quality issues with Epic. I don't hear a lot of complaints from end...
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Loyalty
We weren't deciding whether to keep another system or go to Epic's; it was always our plan to use...
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Relationship
Epic is off the charts with what they provide in the way of service and support for their product....
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Product, Value
We have found Epic's tools to be great for communication. Using Secure Chat has gone very well for...
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Operations
Our training for Secure Chat went really well. At one point, we weren't clear on what we needed to...
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Value
Epic LTC isn’t really easy, but if people have used an EHR before, then training on an EHR is...
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Product
In general, users who transfer from other programs like the improvements that Epic LTC affords them....
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Product
The Epic EHR is far from perfect. There is still tons of clunkiness in it from a clinician's point...
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Loyalty, Relationship, Product
I am a big Epic fan. Epic is good to work with, especially for an organization as large as they are....
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Relationship
Epic's support is great, and the vendor is very supportive. Epic has done a great job of providing...
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Product
There are some gaps in the system. The ones that I am most familiar with are the issues with...
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Loyalty, Product
Resolute Professional Billing, as far as practice management systems go, is the most robust I have...
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Relationship
Epic gives us a heads-up on known issues and when they will be resolved. They also tell us when the...
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Product
Some of the product's work queues can be a bit cumbersome and challenging, like the credit work queues....
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Relationship
Epic usually gives us a heads-up on anything that they know is a reportable issue. They also tell us...
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Relationship, Product
We have made a couple of enhancements in Resolute Hospital Billing, but if we forget to take...
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Culture, Value
EpicCare Ambulatory EHR is expensive, but compared to having to buy multiple third-party systems and...
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Product
Our journey with Epic has gone fairly well. Our model of business is a bit different from...
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Loyalty
We are starting to really get the benefits that Epic is bringing to most of their clients. We are on...
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Value
We pay Epic a lot. They are just too expensive.
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Relationship, Product
Things have been really good with Epic. We are not in catch-up mode. We are definitely not an Epic...
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Operations
Epic doesn't provide any ongoing training, per se. Their documentation isn't exactly the easiest...
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Relationship
With Resolute Hospital Billing, we can always reach somebody if we need to. Even after hours, the...
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Relationship
In my past years of experience working with Epic, they have been pretty honest in telling us about...
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Loyalty, Product
I struggle to send other vendors our data when we have it all in Epic's system and it works with our...
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Relationship
We can get Epic on the phone easily for support, and we can investigate to figure out why problems...
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Loyalty, Operations
The Hyperdrive feature will be fantastic in the future, and I do think EpicCare Inpatient EHR is...
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Value
I don’t know whether we have received our money's worth from Epic. There is no better software than...
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Operations
Several things went wrong with EpicCare Inpatient EHR, and those things were very disappointing and...
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Relationship, Operations, Product
Epic messed some things up with our integration; we have had continued problems because Hyperdrive...
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Relationship, Product
Epic has good ideas, and I don't think anyone has better software out there for what we do, but Epic...
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Operations
Epic’s training is very thorough and very in depth, and they hold our hands. Epic's product is a...
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Value
Epic is expensive as all get out, so the bar is higher to get our money’s worth. But they don't come...
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Relationship
Epic as a company does a nice job of trying to go above and beyond as a vendor. In fact, they see...
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Value
Epic is good about not nickel-and-diming us to death. Their system is very expensive, and I am not...
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Relationship, Product
Epic tends to want to be the one driving the bus. There is a certain way that they want people to...
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Relationship, Product
With Epic, everything integrates well if everyone else is on Epic; that is their motto. People...
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Operations, Product
Smaller or less sophisticated practices struggle more with the workflows in Resolute Professional...
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