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User Commentary

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Director

We have many physicians on the same instance of Epic, so it is really nice that all the things that...

Jul 2021
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Director

We work with several physicians who are not on Epic's system, so while we have a good means of...

Jul 2021
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Director

I am much more pleased with Healthy Planet than I was a few years ago. Epic has been making it...

Jul 2021
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Director

Lately, Epic changed something that made us feel like they must have heard us complaining about the...

Jul 2021
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Director

Simplifying the views and the number of clicks would really improve our ease of use. Epic is trying...

Jul 2021
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Director

Epic is really good at phone and web support, and they are good at being proactive in their service....

Jul 2021
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Director

There are a couple of trains of thought about how people calculate their A/R days. The way that we...

Jul 2021
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Director

Epic has been saying for quite a while that they would develop a pharmacy A/R system. That was a...

Jul 2021
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Director

My little ding is that I really wish that the vendor considered some things and gave us checks on...

Jul 2021
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Director

Overall, Resolute Hospital Billing is solid and works very well.

Jul 2021
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Director

We see the most turnover with our technical support people. If a person isn't cutting it, the vendor...

Jul 2021
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Director

We have had a lot of turnover on our Epic team. Epic brings in young people, which is fine, and...

Jul 2021
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Analyst/Coordinator

The vendor does a good job with their training.

Jul 2021
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Analyst/Coordinator

Epic is really great at initiating conversations. Epic comes up with new updates all the time....

Jul 2021
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Director

I am a fan of Epic; they are responsive and very proactive. Sometimes I think they are overtly...

Jul 2021
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Director

In the vendor's training, we get certified, and they do a phenomenal job of that. Epic has us get...

Jul 2021
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CIO

It has been a win for us to have the home health record in our Epic chart. Overall, Dorothy has been...

Jul 2021
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CIO

We struggle a bit with the design of Dorothy. It does require laptop synchronization for the nurses...

Jul 2021
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(0)
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VP/Other Executive

With Resolute Hospital Billing, our cash trending year over year is better than it was previously.

Jul 2021
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VP/Other Executive

The tenure of the implementation staff when compared to what was in the system caused a lot of...

Jul 2021
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VP/Other Executive

The tools work great. Epic has provided a lot of reports, but a lot of times, those reports aren’t...

Jul 2021
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Manager

MyChart is pretty robust. It is a pretty good tool. Epic really keeps up on the updates and makes...

Jul 2021
||
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Manager

Epic experiences turnover in general and not just specifically with MyChart. We often are reaching...

Jul 2021
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Manager

We see enhancements to MyChart all the time. The enhancements happen at about a three-month cadence...

Jul 2021
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(0)
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VP/Other Executive

Things with Epic are going great, but like with every other EMR, we are not really fully integrated....

Jul 2021
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VP/Other Executive

The system's clinical workflows are great. The way we get trained helps us easily roll out a...

Jul 2021
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VP/Other Executive

We are showing significant improvements in documentation and charge capture because of the quick...

Jul 2021
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Nurse

One thing that we have been struggling with during the pandemic has been our visitor management, or...

Jul 2021
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VP/Other Executive

It is interesting to see Epic get into areas that they didn’t used to be in, like the prepayment and...

Jul 2021
||
(0)
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VP/Other Executive

The product is a system service. We have had nominal investment, so we have been very satisfied with...

Jul 2021
||
(0)
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CMIO

Epic has the most integrated product on the market for longitudinal care. The inpatient tools work...

Jul 2021
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(0)
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CMIO

A steep learning curve is required to get the most out of the product. The system is moderately customizable....

Jul 2021
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(0)
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Physician

I don’t know whether any EMR out there is intuitive, but I think EpicCare Ambulatory EMR is...

Jul 2021
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VP/Other Executive

Resolute Hospital Billing does not do detailed A/R reporting, or at least we don’t have it set up to...

Jul 2021
||
(0)
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VP/Other Executive

Resolute Hospital Billing's dashboards are really helpful, but we can’t drill in. We can see that...

Jul 2021
||
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Physician

Epic had concierges available to us, and that was much appreciated.

Jul 2021
||
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CEO/President

Whenever we send a project to get done, it takes a lot longer than it should. We get put on a...

Jul 2021
||
(0)
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CEO/President

For reporting and analytics, I would rank the support really high. Recently, I asked the host for...

Jul 2021
||
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CEO/President

The training was set up pretty well. It was tough to get training, especially with COVID-19, but we...

Jul 2021
||
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CEO/President

If I need support, I normally put in a ticket, and if that doesn't get resolved, I push it on up....

Jul 2021
||
(0)
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CEO/President

I would tell others that the nice thing about this product is that whatever they learn, they can go...

Jul 2021
||
(0)
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Nurse

I like Dorothy's ability to access information for patients from other business lines in our...

Jul 2021
||
(0)
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Nurse

Dorothy could be more intuitive for field users. There could be less button clicking and clearer...

Jul 2021
||
(0)
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Director

I like that we seem very nimble with being able to make certain adjustments. We have been very...

Jul 2021
||
(0)
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Director

Epic is responsive and is able to meet our needs. With Epic, I don't feel like we have ever had to...

Jul 2021
||
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Physician

I sometimes have a hard time figuring out how to do something that is fairly simple in the grand...

Jul 2021
||
(0)
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Manager

Things that are done within our practice are very different than what happens in many of the other...

Jul 2021
||
(0)
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Director

Epic is not cheap, but they do not nickel-and-dime us. We knew what we were getting into in terms of...

Jul 2021
||
(0)
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Director

An Epic TS person is assigned to every application, and that person can interact with our analyst...

Jul 2021
||
(0)
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Director

I am glad that Epic changed the educator training from the builder training because everyone used to...

Jul 2021
||
(0)
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CTO

I understand why people who implemented Epic's software years ago got it right from the very...

Jul 2021
||
(0)
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CTO

I am listening to some of the things where Epic is going but has not yet reached. There is a cost...

Jul 2021
||
(0)
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CTO

Epic is doing pretty well, other than costing me a fortune in licensing and infrastructure. We need...

Jul 2021
||
(0)
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CTO

The thing I have been beating Epic up about is every time they do an upgrade, I have to throw more...

Jul 2021
||
(0)
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Director

Epic's promises are realistic. When Epic talks to us about functionality, they tell us what they are...

Jul 2021
||
(0)
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Director

The beauty of Epic's system is the integration. Even if there are some perceived shortcomings in...

Jul 2021
||
(0)
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Director

Epic is very proactive. They bring us information about what is happening in the industry and how...

Jul 2021
||
(0)
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CMIO

We are happy with MyChart. It definitely has scaled up. We have some unique challenges that MyChart...

Jul 2021
||
(0)
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CMIO

Epic listens to us, but as they get bigger, they become less agile. But things are what they are....

Jul 2021
||
(0)
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CMIO

The ease of use with MyChart depends on the patient group. I have some patients who say it is great...

Jul 2021
||
(0)
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CMIO

MyChart is essential to our business strategy, and it is probably going to be one of our biggest...

Jul 2021
||
(0)
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Director

We can fully customize EpicCare Inpatient EMR. If we have special workflows, we can tailor the...

Jul 2021
||
(0)
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Director

We get excellent customer support from Epic. They have the means and capital to pay for top-notch...

Jul 2021
||
(0)
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Physician

I think EpicCare Ambulatory EMR is the best in the market today.

Jul 2021
||
(0)
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Physician

We need more support, and we should get it considering the tons of money that we pay for the...

Jul 2021
||
(0)
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CMIO

When we have asked Epic for things, they have been responsive. We have great relationships with...

Jul 2021
||
(0)
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CMIO

I would absolutely buy Secure Chat again, especially as Epic enhances it. The system is integrated....

Jul 2021
||
(0)
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CMIO

Our satisfaction with Secure Chat is currently pretty high. Epic is rapidly steering their clients,...

Jul 2021
||
(0)
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CMIO

Secure Chat is a powerful tool. If I weren't an Epic client, Secure Chat wouldn't be the one product...

Jul 2021
||
(0)
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CMIO

Initially, Secure Chat had a bumpy rollout. Whenever we introduce a new tool into the ecosystem, we...

Jul 2021
||
(0)
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CMIO

There are a lot of resources on the user web that we have been able to use to create our own...

Jul 2021
||
(0)
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CMIO

We rarely hear stories about issues with Secure Chat, but we can't have completely foolproof...

Jul 2021
||
(0)
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CMIO

Right now, there are some limitations in Secure Chat's functionality. If we want to create permanent...

Jul 2021
||
(0)
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CMIO

Over time, Epic has tried to address a lot of our concerns. They have enhanced Secure Chat pretty...

Jul 2021
||
(0)
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Manager

When we call and ask for help, we typically get a response and a reasonable time frame. Epic is...

Jul 2021
||
(0)
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Physician

The system's ease of use is an ongoing, universal complaint from the doctors. It is hard to get used...

Jul 2021
||
(0)
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Physician

The system is used by enough of the places that refer patients, so it is easy to follow up on...

Jul 2021
||
(0)
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Director

We have a very good relationship with Epic. We have had the same technical coordinator assigned to...

Jul 2021
||
(0)
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Director

Epic Behavioral Health is working as promoted. It is an add-on feature for the clinical...

Jul 2021
||
(0)
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Director

Epic’s support is great because of the fact that we have consistency. We have had a relationship...

Jul 2021
||
(0)
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Director

We have never had a disastrous upgrade in the time that we have been with Epic. That has a lot to do...

Jul 2021
||
(0)
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Director

The most powerful thing about Dorothy is that we can personalize it, but the biggest problem with...

Jul 2021
||
(0)
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Director

The really good thing about Epic is that they have a whole lot of development dollars, so they are...

Jul 2021
||
(0)
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Director

Dorothy is a very solid product. Integration is key. We have a remote client, which we need when we...

Jul 2021
||
(0)
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CMIO

We have a continuity of the patient record now that we have EpicCare Ambulatory EMR on the inpatient...

Jul 2021
||
(0)
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CMIO

Epic is like a Ford truck that will get us there. The ride is good, the truck is reliable, and there...

Jul 2021
||
(0)
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CMIO

There are some things that I don't see improving our outcomes. We have made it to a certain spot,...

Jul 2021
||
(0)
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Director

I am concerned that the basic nursing interface in EpicCare Inpatient EMR is getting busier and...

Jul 2021
||
(0)
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Director

Epic's support is very, very strong. Their solutions are what organizations make them, but the...

Jul 2021
||
(0)
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Director

The solution works the way that it is promoted to work. It does so many things that seem like magic,...

Jul 2021
||
(0)
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Director

Epic is definitely effective in keeping us current with new technology. They have a much more...

Jul 2021
||
(0)
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Director

Epic certainly makes sure that they have coverage at all levels. Their low-level people are...

Jul 2021
||
(0)
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Analyst/Coordinator

We have to work around Epic's schedule and outside of their blackout periods to get things done, and...

Jul 2021
||
(0)
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Analyst/Coordinator

I would most definitely purchase Cupid again. I don't see our organization moving to another system....

Jul 2021
||
(0)
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Analyst/Coordinator

Epic is the center of the universe, and their systems don't integrate well with others. Care...

Jul 2021
||
(0)
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Analyst/Coordinator

Epic changes things a lot with upgrades. Upgrades may not change things for clinicians but may...

Jul 2021
||
(0)
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CMIO

The system is good overall, but it is hard to figure out costs sometimes. Epic offers some...

Jul 2021
||
(0)
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Analyst/Coordinator

Cupid is expensive to implement and support, but for organizations that have the money, Cupid is a...

Jul 2021
||
(0)
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Director

We love Epic because of Community Connect. We can see everybody and everything that is going on. The...

Jul 2021
||
(0)
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Director

Dorothy is wonderful. We can look at anything we need to. It is in Hyperspace, and that is really...

Jul 2021
||
(0)
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Director

We have really good support from Epic if we have an issue. I have somebody I can reach out to right...

Jul 2021
||
(0)
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Director

We are very rural. As we drive out of town, there is no cell phone coverage. When we first came on...

Jul 2021
||
(0)
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Manager

So far, we have been really impressed with EpicCare Inpatient EMR. We implemented it during the...

Jul 2021
||
(0)
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Manager

I have used Epic's system previously, so I was familiar with it prior to our go-live. I think it is...

Jul 2021
||
(0)
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Manager

MyChart is wonderful. It is the best patient portal that I have ever seen. Our customers are...

Jul 2021
||
(0)
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Manager

We implemented Prelude during the pandemic, so we didn’t have any on-site support. We have had to do...

Jul 2021
||
(0)
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Manager

The workflow for Prelude seems to be going well. We have centralized scheduling for all of our...

Jul 2021
||
(0)
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VP/Other Executive

EpicCare Inpatient EMR is a good tool. It has good interoperability with other Epic products. I like...

Jul 2021
||
(0)
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VP/Other Executive

Overall, the product is easy to use. I like that we can use Secure Chat within our EMR rather than...

Jul 2021
||
(0)
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VP/Other Executive

The only downside is that Secure Chat doesn't have a scheduling function. For example, if I leave...

Jul 2021
||
(0)
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Manager

I like everything about Resolute Professional Billing. I have been working with it since we went...

Jul 2021
||
(0)
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Manager

Resolute Professional Billing isn’t as user friendly as the hospital billing side. Resubmitting...

Jul 2021
||
(0)
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Director

Epic requires a lot of hands-on learning to be able to master it. We are over a year in, and we are...

Jul 2021
||
(0)
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Director

One of the things our host site does for their community partners is we pretty much have to accept...

Jul 2021
||
(0)
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Director

The interoperability we get with Epic is probably the biggest benefit for our patients. It is very...

Jul 2021
||
(0)
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Director

The system has been fine. The most difficult part of it is not having complete control, but I...

Jul 2021
||
(0)
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Director

Most of the time, our new staff members are overwhelmed by the product. There are about 12 different...

Jul 2021
||
(0)
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Director

Since we are the client, it would be nice if there were some way that our host site could grant some...

Jul 2021
||
(0)
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Director

I have direct access to my host contact, and we have regular meetings. Our host site also provides...

Jul 2021
||
(0)
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Manager

The things that we have to do to make the solution work the way that it needs to work are really...

Jul 2021
||
(0)
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Manager

It would be nice for us to have a functional equivalent to EpicCare Link. We really felt like our...

Jul 2021
||
(0)
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Manager

Epic has been supportive during our implementations with them, and their products are pretty well...

Jul 2021
||
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Manager

I feel like we get some extra attention from the vendor because of our size, but some of the things...

Jul 2021
||
(0)
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Manager

With a health system like ours, I don't know that any other system would work for us. We have more...

Jul 2021
||
(0)
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CMIO

We love the Epic system and think it great. Epic has been a fantastic company to work with. We have...

Jul 2021
||
(0)
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CMIO

The Epic system has dashboards. Sometimes the details look okay, but a lot of times, we have to do...

Jul 2021
||
(0)
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CMIO

We actually saved money working with Epic because we got rid of a lot of other systems. The Epic...

Jul 2021
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CMIO

We would like Epic to focus on usability and on driving outcomes. To me, outcomes are things that...

Jul 2021
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Manager

Epic is working on keeping promises. They are more advanced than before, but the product still has...

Jul 2021
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Manager

Epic is doing a really good job with the implementation. Epic has been delivering some good technology....

Jul 2021
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Manager

Cupid is a little taxing to use. It is a new product for us and has a different way of navigating...

Jul 2021
||
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Manager

In the implementation stage, Epic has been very reactive when things haven't been working. I haven’t...

Jul 2021
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Manager

There are good things and bad things about Cupid, but it is no greater or worse than our other...

Jul 2021
||
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VP/Other Executive

Epic is fairly well known for scrupulously avoiding overpromising and underdelivering when they are...

Jul 2021
||
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VP/Other Executive

Epic charges a lot for their licensing, and there are a lot of things that get thrown in. With other...

Jul 2021
||
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VP/Other Executive

Epic doesn't train our users. They have extremely robust documentation available online. Epic also...

Jul 2021
||
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VP/Other Executive

Epic is a vast ecosystem. There are some places where they are succeeding off of the scale, but...

Jul 2021
||
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VP/Other Executive

Epic's main benefit is their customer support. They have actual, structured programs that monitor...

Jul 2021
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CIO

The amount of time and effort to get to high proficiency is not small. As much as the modules are...

Jun 2021
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VP/Other Executive

Epic's system generally does what it is supposed to do. The application workflows and functionality...

Jun 2021
||
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VP/Other Executive

Epic's system requires a decent number of resources to support it. Epic could figure out ways to...

Jun 2021
||
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VP/Other Executive

Epic doesn’t keep 100% of their promises, but they are pretty close. Epic is better than most other...

Jun 2021
||
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CIO

Secure Chat has been a very valuable system for us. It is very powerful, especially in terms of our...

Jun 2021
||
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Director

I am an Epic person. I love EpicCare Inpatient EMR. The interoperability and support are high...

Jun 2021
||
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Manager

At first, I thought that the ambulatory and inpatient side were designed differently, but now it...

Jun 2021
||
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Director

Dorothy's integrations have been beneficial. We are definitely more integrated with other providers...

Jun 2021
||
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Director

Epic has a lot of customers, but they don't coordinate solutions among their analysts who are...

Jun 2021
||
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Director

If we were to do everything over again, we would buy a platform that was developed specifically for...

Jun 2021
||
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Director

Epic discusses new platforms and enhancements for the product with us. However, we can't reconfigure...

Jun 2021
||
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Director

Dorothy's developers aren't familiar with our day-to-day operations or the way that the solution is...

Jun 2021
||
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Director

I can't make sense of the data that is coming to us from our host site. They tell us that they can't...

Jun 2021
||
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Director

The turnaround time for getting answers from our host isn't as quick as I want. But our host is...

Jun 2021
||
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Director

I don't think our satisfaction with the Community Connect platform will change. If we move ahead as...

Jun 2021
||
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CIO

Using the Community Connect model is the best way to get Epic’s system if people can't afford their...

Jun 2021
||
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CIO

Ease of use and price are a couple of things that could be improved with the Community Connect...

Jun 2021
||
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CIO

I am pretty well informed about what Epic is working on. They have a rigorous upgrade schedule...

Jun 2021
||
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CIO

The billing side and other components of the system have a lot of detail and intricacies. The...

Jun 2021
||
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CIO

I don’t get everything I should for what I am paying for Community Connect. We have had to expand...

Jun 2021
||
(0)
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Analyst/Coordinator

I would recommend the system for sure, but I would not recommend the Community Connect model. I...

Jun 2021
||
(0)
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Analyst/Coordinator

I have trained people that have never used the system before, and they catch on. Our host site will...

Jun 2021
||
(0)
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Analyst/Coordinator

Many times, we have learned things right as they are about to happen or not long before they happen,...

Jun 2021
||
(0)
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CIO

There are some cost-savings opportunities from using the Community Connect model, but there is a lot...

Jun 2021
||
(0)
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CIO

Creating a single record for our patients is really the coolest thing that has happened since...

Jun 2021
||
(0)
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Analyst/Coordinator

Sometimes the service is great, and sometimes it is not. Currently, the help desk system that our...

Jun 2021
||
(0)
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Analyst/Coordinator

The Epic system has a module called Willow. When we put in support tickets for Willow, the tickets...

Jun 2021
||
(0)
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Analyst/Coordinator

Our host site still meets with Epic regularly to get education. A couple of people in our department...

Jun 2021
||
(0)
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CIO

We have some small gaps with Community Connect Resolute. We have had to refine some things in debt...

Jun 2021
||
(0)
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Manager

We have to request our reports through Epic, and the turnaround time varies. The turnaround time can...

Jun 2021
||
(0)
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Analyst/Coordinator

We tend to take on things from our host. We don't have a lot of control over how our system works....

Jun 2021
||
(0)
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Analyst/Coordinator

We meet with a Community Connect forum frequently. We bring things up and support each other.

Jun 2021
||
(0)
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Analyst/Coordinator

We work with a lot of our host's information systems analysts. We send our help desk tickets to the...

Jun 2021
||
(0)
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CEO/President

Our biggest struggle right now is with medication reconciliation. We have brought that up a few...

Jun 2021
||
(0)
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CEO/President

Any transition to new EMRs is always fun. Overall, things have gone fairly well. We struggled with a...

Jun 2021
||
(0)
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Analyst/Coordinator

MyChart is a useful tool. There is a problem with duplicate patients that Epic is working to fix....

Jun 2021
||
(0)
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Analyst/Coordinator

The system is hard to configure for better communication with nontechnical users who can't log in...

Jun 2021
||
(0)
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Director

Epic doesn’t do a parallel implementation. They build the system, but the tests are all hand built....

Jun 2021
||
(0)
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Director

Generally, the product is good in terms of the setup, but it is not detailed. Epic is not great at...

Jun 2021
||
(0)
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Director

The way Epic does the implementation doesn’t prepare us for life. The training that we got was one...

Jun 2021
||
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Director

I don’t know whether there is a better option than Resolute Hospital Billing. I think Epic is...

Jun 2021
||
(0)
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Manager

Epic has a regular time set up where an Epic analyst will reach out to us to see whether we have any...

Jun 2021
||
(0)
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Director

The professional billing system is older than the hospital billing system. We have had a more...

Jun 2021
||
(0)
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Director

The support has been very good. Carl and Judy have rarely gotten involved with us unless something...

Jun 2021
||
(0)
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Director

Some things in the scheduling workflow aren't intuitive for people who aren't used to technology and...

Jun 2021
||
(0)
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Director

We want to modify the wording on some of the screens, but some things can only be changed on the...

Jun 2021
||
(0)
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Director

MyChart is absolutely part of our long-term plans. We have had a lot of outcomes from using MyChart.

Jun 2021
||
(0)
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Director

Epic tries to keep their promises. Epic has challenges with meeting our needs in a timely manner...

Jun 2021
||
(0)
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Director

We do not have ongoing phone or web support. Every application has a technical services...

Jun 2021
||
(0)
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Manager

The product is good. No question about that. Epic is the leader in the industry, and they are...

Jun 2021
||
(0)
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Director

We have had multiple issues with the solution's back-office operations, like billing, quality...

Jun 2021
||
(0)
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Director

We would absolutely buy this solution again. There is an old expression in the software industry...

Jun 2021
||
(0)
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Manager

On the population health side, Healthy Planet has restrictions around being able to import the data....

Jun 2021
||
(0)
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Manager

We did go a bit over budget in terms of resources and getting the right help from Epic. The staffing...

Jun 2021
||
(0)
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Manager

It is quite a struggle to get the data out of Epic, and there are a lot of reporting limitations....

Jun 2021
||
(0)
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Manager

I don’t know whether the issue is with Epic or my IT department. The training is lacking. Basically,...

Jun 2021
||
(0)
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Manager

Resolute Professional Billing is a very complicated system to learn and to make sure we are doing...

Jun 2021
||
(0)
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Manager

The way that we have to build things in EpicCare Inpatient EMR is very complicated. I know that it...

Jun 2021
||
(0)
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Manager

EpicCare Inpatient EMR is very reliable. Its charting is pretty straightforward for users. Epic is...

Jun 2021
||
(0)
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Manager

Epic does a great job of taking new trends and regulatory requirements and coming up with solutions....

Jun 2021
||
(0)
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Manager

I would just advise Epic to have more experience and expertise. I would like a support person from...

Jun 2021
||
(0)
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Manager

Resolute Professional Billing is fairly concrete and allows the flexibility to be able to build in...

Jun 2021
||
(0)
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Manager

Epic could be a little more transparent about where they have been successful in integrating things....

Jun 2021
||
(0)
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Director

I have worked with multiple hospital billing systems in my career. Compared to those systems,...

Jun 2021
||
(0)
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CIO

We meet with Epic regularly, so there is very little that they don’t know about what we need. We...

Jun 2021
||
(0)
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CIO

Our experience with EpicCare Ambulatory EMR has been good. There is a lot available. We are very...

Jun 2021
||
(0)
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CIO

There are a ton of vendors that come at us with technologies that I could ultimately see going into...

Jun 2021
||
(0)
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CIO

Epic’s service is very attentive. They are very mechanical in staying in touch with us. They are...

Jun 2021
||
(0)
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Director

I would not buy Dorothy again. We have had some bumps in the road with the product. We are not real...

Jun 2021
||
(0)
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Director

With COVID-19, Epic has offered a lot of enhancements for free. That is the first time that I have...

Jun 2021
||
(0)
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Director

Some of us did get some training through Epic before we implemented the solution. But all the...

Jun 2021
||
(0)
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Director

There had to be some things built specifically between Epic's system and one of our systems. But our...

Jun 2021
||
(0)
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Director

There are not a lot of folks in our state that have Epic. So the compliance piece was a struggle for...

Jun 2021
||
(0)
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Director

The Healthy Planet project took a long time, and there was a lot that we didn't understand. There is...

Jun 2021
||
(0)
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Director

Some of the tools in Healthy Planet are fairly generic even though the problems that we are trying...

Jun 2021
||
(0)
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Director

I am not sure about the day-to-day details of the system, but there are gaps in Healthy Planet. We...

Jun 2021
||
(0)
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VP/Other Executive

The major things that Epic needs to work on are to make a more open platform and to support APIs...

Jun 2021
||
(0)
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VP/Other Executive

The ability to connect to external Epic sites has been great. When I have had patients who were...

Jun 2021
||
(0)
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VP/Other Executive

I use EpicCare Ambulatory EMR every day. I have worked with Epic, and there are no evils in the...

Jun 2021
||
(0)
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VP/Other Executive

EpicCare Ambulatory EMR's voice-recognition software is a positive. It allows us to capture a good...

Jun 2021
||
(0)
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VP/Other Executive

Epic should invest in more user-setter designs. For instance, in the outpatient area, the system...

Jun 2021
||
(0)
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VP/Other Executive

We haven't had to unexpectedly purchase other systems to fill gaps in Epic's system. We bolt on...

Jun 2021
||
(0)
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VP/Other Executive

The executive involvement with Epic is very strong. Because that is so different compared to other...

Jun 2021
||
(0)
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VP/Other Executive

Epic has gotten better at keeping their promises over time. Epic has more mature people in there....

Jun 2021
||
(0)
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VP/Other Executive

Everything is based on Epic's foundational system. If we customize something, we are at risk of not...

Jun 2021
||
(0)
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VP/Other Executive

Epic's major strength is that all of the information in the systems are collected under one...

Jun 2021
||
(0)
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VP/Other Executive

I would like to see more calculators in EpicCare Inpatient EMR. We still have to rely too much on...

Jun 2021
||
(0)
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VP/Other Executive

I would have to buy EpicCare Ambulatory EMR again. From a business perspective, we are a bit into...

Jun 2021
||
(0)
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VP/Other Executive

The product's major strength is revenue. Epic hard codes billing into every action we do. Epic is...

Jun 2021
||
(0)
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Director

Epic supports us very well through implementation, and their ongoing support is also great. They...

Jun 2021
||
(0)
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Director

What Epic gives us educationally is good. The training they provide is solid. It is never going to...

Jun 2021
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