Epic Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
We don't even think about Epic’s support folks as the vendor's people; we think about them as our...
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Loyalty, Product
We have an ambient listening tool that integrates directly into EpicCare Ambulatory EHR. Epic did a...
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Product
I love MyChart for EpicCare Ambulatory EHR because the patients can see and understand their clinic...
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Loyalty, Product
I would like some things to be a little faster for providers in EpicCare Ambulatory EHR, especially...
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Value
Epic is charging for every little thing. That is my understanding. I'm not on the billing side. I'm...
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Product
Ease of use depends on a lot of stuff, but in general, EpicCare Inpatient EHR is pretty easy and...
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Relationship
The support for Epic's system is layered in tiers. End users don't have direct access to the Epic...
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Culture, Loyalty, Relationship
Epic keeps promises when they say they are going to release things. They are instilling a lot of AI...
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Operations
Within our health system, everything is on a budget. We have internal subject matter experts who...
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Product
There were and still are some basic elements missing from Epic Behavioral Health. Epic has come out...
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Product
Epic has released a few clinically oriented tools, specifically note writers. Epic released the...
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Operations
We manage our own clinical training, but Epic handles our analyst training. For upgrades, Epic...
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Loyalty, Relationship, Product
I have changed perspectives and know more about tangible, driven outcomes. Epic really falls down on...
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Product
The psychiatric-history area of Epic Behavioral Health is abysmal and absent. Having tools on par...
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Loyalty
Epic Behavioral Health is 100% part of our long-term plans. I don't think there is another viable...
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Culture, Relationship
Epic keeps promises most of the time. Sometimes the delivered solution and the promised solution are...
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Relationship, Product
One of the things I think Epic has done well is paying attention to the differences in psychiatric...
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Product
We have yes-no checkboxes in Epic Behavioral Health, and we have created a single field for the...
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Value
Epic charges for behavioral health, but I have a different philosophy. I think behavioral health is...
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Operations, Product
Epic's upgrades are like well-oiled machines. We also have Epic's foundation system. We don't have a...
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Relationship
Epic is open, honest, and transparent about how the product will work. Epic is also really good at...
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Operations, Product
The system's ease of use can be a double-edged sword. It is difficult for us to keep up with...
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Value
In terms of technology costs, Epic doesn't necessarily think about the little people. They tend to...
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Value
One area of opportunity with Epic is for them to continue to process throughout the AI space. There...
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Relationship, Product
In 2025, I think Epic needs to focus on 50/50 relationships and feature functionalities to maximize...
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Relationship, Value
The system is very expensive, but its uptime is where it needs to be. The vendor's responsiveness...
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Relationship, Operations
In terms of Epic's implementation team, we have had some really, really great people and some...
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Relationship, Value
The communication that Epic provides is unparalleled, so we are actually a little spoiled. Epic sets...
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Product
Our users are very happy with the system's uptime. They are so happy that we are talking about maybe...
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Relationship, Value
I would absolutely buy Epic's system again. I am familiar with Cerner's systems, and I am an Epic...
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Loyalty, Product
Resolute Professional Billing does a really good job with professional billing. I don't think that...
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Loyalty, Product
Resolute Professional Billing is a great product, but it is very busy. There is more than one way to...
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Operations, Product
Epic does a lot of upgrades, and they change things a lot. They will change screens and the...
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Product
Resolute Professional Billing works slightly differently than Resolute Hospital Billing. Resolute...
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Operations, Product
Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...
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Product
Resolute Hospital Billing is a good product. It works differently than Resolute Professional...
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Product
Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...
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Relationship, Operations
If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...
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Relationship
The good news is that Epic is really engaged, but that is also the bad news. They really advocate...
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Loyalty, Product
Epic could improve the QA process for their code. They have taken a lot of heat over the last year....
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Relationship
A strength of EpicCare Inpatient EHR is that it is very comprehensive. Epic has multiple modules...
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Loyalty, Product
Our definition and a vendor's definition of a reasonable time frame are always a little different. I...
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Culture, Value
Epic absolutely does avoid charging for every little thing. We don't get charges per ticket or for...
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Loyalty
We only take upgrades of EpicCare Inpatient EHR every so often. We are part of a health system. The...
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Operations
A lot of the training is not on the vendor; it is on us after implementation. However, Epic's...
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Relationship, Product
EpicCare Ambulatory EHR is working better than the inpatient version. Epic's support is very good. I...
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Loyalty, Value
With no money as a limitation, if we were hypothetically in the market for a new EHR and PM...
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Relationship
Epic's support team is pretty solid and good. The support is specific to the analysts probably in...
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Operations
Epic’s implementation for MyChart was awesome. Epic is pretty good at delivering outcomes from...
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Product
I really like how Epic has continually added new features to Secure Chat, especially enabling...
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Loyalty, Product
We would like to see more integration with EpicCare Inpatient EHR because there are labs, imaging...
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Operations, Product
Epic revamped the results review screens and activity of EpicCare Inpatient EHR with Hyperdrive. It...
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Product, Value
I have never heard anyone say we would not want Healthy Planet. Healthy Planet is a good system for...
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Relationship
Epic has dedicated people who work on the financial-reporting side of Dorothy, and that side is...
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Operations
When we have upgrades, Epic is very good about letting us know what is coming. We get Nova Notes,...
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Operations
Our go-live for Dorothy a few years ago was exceptional and outstanding. I had an expert consultant...
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Operations
We have to train our new Dorothy end users for hours, and sometimes they need a double training.
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Product
There are tools in Dorothy to get anything we want, and the system is a premier EMR. I don't know...
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Relationship
Epic is a great partner, and they are very easy to work with. Through the release notes they...
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Product
Things with Epic Behavioral Health have gone well. We were using inpatient documentation, and that...
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Loyalty, Product
Our billing team complains about how many clicks there are in Resolute Professional Billing, but...
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Relationship, Operations, Product
We take upgrades really fast as they come out, and Epic has notes that tell us what is coming....
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Relationship
Epic is constantly working on improvements. They are constantly trying to keep up with standards,...
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Loyalty
We spend a lot of money on Epic. We went to Epic for interoperability. They could pull everything...
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Operations, Product
EpicCare Ambulatory EHR is like an Apple product. It is pretty intuitive, and there are a lot of...
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Product
We need a better way to capture Medicare HCC coding. For clinicians, the fewer clicks it takes to...
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Operations, Product
It has been so long since we were trained with Epic years ago. However, I would say with Secure...
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Loyalty, Relationship
We had to tell Epic what needed to be fixed on Secure Chat. However, Epic reaches out to us all the...
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Product
Our biggest communication challenge is making sure that the nurses know when not to use Secure Chat....
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Relationship, Product
Epic is innovating faster than their competitors. The innovation in the past few years has been impressive....
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Relationship
The one thing I would like to see changed with Epic is their process for when they can't fix...
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Relationship
We are always asking for more from Epic. They are always coming up with new stuff, even if we are...
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Product
Overall, I am thrilled with Epic. We have the Cadillac of the Cadillacs. I have worked in a lot of...
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Relationship
I don't agree with everything Epic does because they are a little too parental sometimes, but they...
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Value
Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...
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Value
As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...
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Relationship, Product
Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...
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Loyalty, Product
Our clinical satisfaction scores are getting better, but that is predicated on education and the...
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Loyalty, Relationship
Until I actually started working for an organization that was an Epic customer, I didn't understand...
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Loyalty, Relationship, Product
Epic continues to advance the ball. They are right up there with their use of AI, and their...
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Relationship
Our host for Community Connect Resolute is exceptionally good. They are working really hard to...
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Relationship, Product
Our ability to connect with our other partners in Epic has been great. However, we work with an...
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Product
Epic’s new upgrade philosophy of doing more routine, smaller upgrades has been really good. Also,...
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Relationship
The biggest frustration that I have with Epic is we go to our general manager, and they provide each...
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Relationship
Anytime I ask something of my host BFF, they have to clear it with the host organization, and that...
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Relationship
The relationship that we have with our Community Connect host has been really good. We have a couple...
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Relationship, Operations
I think that Epic's software can be really great, but their Community Connect model is a challenge....
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Relationship
Epic says that if we need them, we can contact them through our host site. We meet with people at...
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Relationship
When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...
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Relationship, Product
For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...
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Operations
With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...
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Relationship, Operations, Product
Epic does immersion visits where they come to see how we use the tool so that they can see whether...
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Product
Epic has regular Webex meetings for new MDSs and stuff. Also, the MDS coordinators really like the...
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Relationship, Product
The only thing that people ever request is a lot more reports. Epic has good reports, but there is...
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Product
We appreciate the user-friendliness and formatting that Epic's system has. The UI is the big thing...
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Value
Epic charges for the module, and they don’t charge us for enhancements or whatever. We also have...
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Product
We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...
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Relationship, Product
We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...
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Loyalty, Operations
We chose to go with Epic's system because our organization had other Epic systems already. But all...
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Relationship, Operations
I would tell others looking at Resolute Professional Billing that everything depends on the team...
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Relationship, Operations, Product
There was just a lack of communication from Epic around some of the upgrades for Resolute...
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Value
EpicCare Ambulatory EHR is so expensive. Epic provides exceptional value, it is just a very high...
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Relationship, Product
EpicCare Ambulatory EHR is definitely a great product. The system is fairly easy to use. EpicCare...
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Loyalty
Our acting IT management people were coders for many years, and they speak quite highly of Resolute...
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Product, Value
The Resolute Professional Billing module offers a much more streamlined approach for our providers...
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Product
Certain modules of EpicCare Inpatient EHR are easier to use than others. The modules that are...
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Product, Value
On the billing side of EpicCare Inpatient EHR, there is enough customization that we could make a...
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Product
The automation side of EpicCare Inpatient EHR is not where it could be. Epic has dabbled in...
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Value
Epic does not avoid charging for every little thing. They release all this new functionality, but...
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Relationship
Epic is very responsive. I have worked with them on and off for several years, and I have...
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Loyalty, Product
Some of the things that have impressed me about the system have to do with its ability to build...
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Operations, Product
There could be some improvement to where developers are working with end users when they are...
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Loyalty, Relationship
I don't feel like Epic ever rests on their laurels. With how big they have grown at this point and...
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Loyalty, Product
One thing that I would highlight about the system is that some of its user experience, particularly...
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Relationship, Operations
I look at Epic’s webinars for their unified communications and things like that, and they tell us...
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Product
Compared to when it first started, Epic has anticipated a lot of what people need now, probably...
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Relationship, Product
The limitations we have are our own limitations, not Epic's. If we had everything we needed for...
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Relationship
Epic doesn't keep all of their promises, but they keep most. There have been some commitments and...
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Relationship
Most of our requests go through our builders. They are the people who work with Epic's support...
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Loyalty, Product
I want patient self-registration to be something that is international. If 52% of the major...
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Relationship
We have made enhancement requests, and Epic's responses have been kind of slow. That is...
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Culture, Value
Epic doesn't charge us for every little thing. With the way our agreement or contract with Epic is...
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Operations
If I could design an education program for Prelude, it would be in-class training supplemented with...
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Culture, Relationship
Answering the question of whether Epic keeps all promises depends on how the question is asked. Epic...
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Loyalty
Epic's population health management tools and their value-based analytics and value-based...
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Product
Overall, I remain very positive about the suite of features within the core product. Epic has done a...
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Product
The majority of physicians have no problem with EpicCare Ambulatory EHR. They like it. I think that...
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Value
The core product remains strong. A trend with Epic is that they are carving out different...
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Operations
Our host site is pretty good about making sure that we do the system's training.
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Product
There are five ways to chart one thing in the system. If we don't look at all five ways, we could...
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Relationship, Operations
Our host site only gives us information on upgrades when they are pushing them out. They are also...
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Relationship
Our host site is hard to get in contact with. Sometimes, we will put in a request for improvement or...
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Loyalty, Product
We came from another product, and that product was nice and easy for the clinicians. Our clinicians...
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Relationship, Product
I would say Epic keeps promises, but there is a caveat; all vendors deal with this in that they keep...
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Operations
Our training is pretty much nonexistent. There is no ongoing training from Epic. They never reach...
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Product
Overall, I am satisfied with Community Connect EpicCare EHR. I have worked with other products that...
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Product
We piggyback off of another facility for Community Connect EpicCare EHR. I don't know whether that...
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Loyalty, Product
At the time we were looking at EHRs, we felt that EpicCare Ambulatory EHR was strong in literally...
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Operations, Product
The ease of use of EpicCare Ambulatory EHR is the selling point. It is easy to use and learn from...
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Product
EpicCare Ambulatory EHR is extremely good at communicating between caregivers because it is a fully...
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Operations
Epic was pretty helpful during our go-live. They sent us a fleet of people who were here for quite a...
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Relationship, Operations
Epic has ongoing webinar support that is really outstanding. They provided us with a webinar after...
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Product
Beacon is the best of its breed. It is quirky, but we love it.
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Relationship, Product
Beacon is a solid product, and Epic is a solid vendor.
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Relationship, Product
What sets Epic apart as our leading health system in a certain area is that Epic sets expectations...
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Product
We can customize things in the system, but Epic advises us to not customize too much because that...
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Loyalty, Operations, Product
Our employed physicians have done very well with the system. Our affiliated physicians, who are...
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Relationship, Operations
Epic has very good tools for their implementations, but they aren't very good project planners....
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Culture
Epic has adjusted some of their payment models recently, so we aren't constantly having to figure...
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Culture, Product
When Epic says they are going to do something, they will do it. The interoperability features and...
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Operations, Value
When we talk about EHRs and keeping up with training, most of that falls to the customer. We get...
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Product
Epic's capabilities are so extensive that adding for customization is problematic in that the system...
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Loyalty, Product
Community Connect Resolute is still the best out there regarding overall capabilities and...
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Relationship, Operations
If someone buys their services from Epic, then Epic is their implementation provider unless they...
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Product
Our current version needs major upgrades to meet our reporting and abstraction needs.
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Operations, Product
Usability could help bridge the gap in EpicCare Inpatient EHR's performance. I just feel like the...
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Relationship, Operations, Product
I have never had issues with Epic's email communication or the pop-ups within the application about...
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Value
Epic has some deals that are all in that would let us get everything, but our deal is not structured...
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Product
We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...
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Operations, Product
Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...
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Relationship, Product
Epic is usually three or four years behind the market. When they see new technology on the market,...
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Loyalty, Relationship
We have spoken with some of Epic’s senior people about the future, where things are going, and what...
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Operations, Product
If someone knows how to send text messages or use Instagram or Snapchat, they won't have issues...
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Relationship
Epic is so great when supporting us. We get road maps from Epic for Secure Chat. They are all posted...
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Loyalty, Relationship, Product
Epic is building communication for Secure Chat between different healthcare systems. We would love...
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Relationship, Operations, Product
We just had an update for Community Connect, and we had a couple of glitches on the first day, but...
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Operations
I would like to see slightly better training for Community Connect. Everything is on the computer,...
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Relationship, Product
Sometimes bigger facilities that aren't on Community Connect have tools available to them that...
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Relationship
Epic has a lot of self-service options for customer support; we can log onto a portal and get what...
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Relationship
I really like Epic, but I can’t say that everything they promise is delivered in the timeline they...
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Product
My nurses have had no problems with using EpicCare Inpatient EHR, and we haven't had any issues with...
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Operations
We had somebody here from Epic for a couple of days for training, and we haven’t had anybody here...
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Loyalty, Relationship, Product
Epic has been working on my reports for over a year, and the reports are still not complete. Epic is...
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Product
I get complaints that Secure Chat is being misused, but Epic doesn't make it easy to audit the...
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Product
The Secure Chat functions and tools are great. We have never had an Epic product that hasn't worked.
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Culture
With Healthy Planet’s interoperability, we do exchange use. There are just some things where there...
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Relationship, Product
Epic has done a pretty good job providing new technology for Healthy Planet and for what we are...
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Product
Sometimes after upgrades in Epic Behavioral Health, we get some complaints because Epic changed...
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Relationship
Finding an executive from Epic to talk to is difficult. I never get any executive calls, and I know...
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Product, Value
Our patients love MyChart. We can't keep up with Epic’s rate of providing new technology. Our...
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Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
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Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
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Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
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Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
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Loyalty, Product
MyChart is a patient portal, and there is a lot of stuff we would like to be able to do with patient...
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Relationship
Epic does have a habit, since they have gotten so big, of having customers interact with their...
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Relationship, Operations, Product
Epic is a good company trying to do the right thing, and they do the best that can be done in the...
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Value
Epic’s charging all makes sense; they don't charge for every little thing. There are probably going...
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Product
I have been using MyChart daily for many years, and it is easy to use. Epic and our organization...
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Loyalty, Product
Having Secure Chat integrated into our unified call schedule is an area that we have run into some...
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Relationship, Product
End users say that conversations in Secure Chat are too much like texting. They don’t follow the...
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Loyalty, Product
There is a form factor that I can foresee arising, and that is a large screen in every exam room....
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Loyalty, Product
The integration problems we have with MyChart are usually with the third-party unified call schedule...
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Product
One of the challenges we are facing with Secure Chat is the wide variety of usage patterns....
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Relationship
We have had a pretty significant dialogue with the Epic leadership, and their R&D team is pretty...
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Product
Our end users don’t like the idea that they are not seeing the complete suite of message management...
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Relationship, Product
It is our task as an organization to hammer home that this system is not a shortcut to the...
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Relationship, Product
I would tell someone looking into Secure Chat to make sure that their clinical leadership, both on...
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Operations
For our updates of Secure Chat, Epic will help generate training materials that we then roll out to...
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Product
We need to use Secure Chat with the same common-sense guideposts and guardrails that we would expect...
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Product
We have this legacy understanding that is not the current state or correct, and from a people and...
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Product
The question that exists is whether Secure Chat is part of the legal medical record. It would be...
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Loyalty, Product
Epic has made Secure Chat more fully featured in the last few years. When it came out, there were a...
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Relationship, Product
Epic recognizes that there are now many organizations that have been on Epic for decades, and when...
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Operations, Product
I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...
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Relationship, Product
Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...
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Relationship
Epic has been doing really well with development and meeting our needs. The support that we are...
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Relationship, Product
We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...
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Relationship
We had to request that our Epic BFF change because the relationship got a little too comfortable. I...
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Relationship, Product
Based on the correspondence and everything I have seen with Epic, there is a pretty healthy...
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Operations
Epic continues to provide a stream of upgrades. We have very stable implementations, and the vendor...
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Loyalty, Product
There is excitement about future Epic features that we are working on. With development, Epic’s...
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Loyalty, Value
Epic isn't cheap, but we are satisfied with what we are getting out of the system. It replaced...
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Operations, Product
Once users started leveraging the treatment and therapy plans in Beacon, we had to do more...
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Relationship
Epic’s support is pretty good because the support people have a tremendous amount of documentation....
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Operations
Epic does a good job with initial training. Beacon is complicated, but it is necessarily...
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Product
Sometimes Beacon wants one thing and Willow wants another, and they don't always integrate the way...
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Product
Beacon does a very good job of helping us schedule and plan complex medication therapies. It has...
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Loyalty, Product
There is work to be done in Beacon because we still live in two systems; another system is used for...
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Relationship
We just got a new Epic technical support person assigned to us, and we mainly worked with them but...
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Product
Beacon is a superior product, far more so than our previous solution. Sometimes there are surprises...
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Loyalty, Relationship
Things are going well with Beacon. We have no plans to change or switch systems. We are very...
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Relationship, Product
I appreciate the way the system is linked to sites. We can always reach out to those sites. The...
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Product
Therapy plans are limited in Beacon. The system doesn't have all of the functionalities and options...
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Operations
I want to see Epic's training for the tool improve. It is important for Beacon's training to be...
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Product
One thing that we struggle with is updating treatment and therapy plans. That is because we have...
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Loyalty, Product
On the medical oncology side, I like the system's ease of use for clinical staff members. It is easy...
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Product
I like how the product integrates with our other radiation oncology product. We have some data that...
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Product
There are so many times that I use the search button in the Beacon chart, and it is phenomenal. I...
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Product
The treatment plans in Beacon are very easy to build for all staff to follow along and understand...
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Loyalty, Product
We love Healthy Planet. We are really leaping into population health and particularly the...
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Loyalty, Product
One of the super cool things with Healthy Planet that we are working on is the Cheers campaigns. The...
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Culture, Product
One area where we are trying to push the envelope a bit with Epic is making it easier to get claims...
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Relationship, Product
Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...
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