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KLAS VP of Research / Strategy, Clinical - Coray Tate
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CMIO

We have done a really good job with quality care gaps in the system. The piece we are working on now...

May 2021
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CMIO

The biggest thing that Epic could focus on is the integration of non-Epic data. Epic needs to figure...

May 2021
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CMIO

The vendor tends to underpromise and overdeliver. Some of the challenges with implementations are...

May 2021
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CMIO

The vendor doesn't charge for every little thing. There are certain modules that have separate...

May 2021
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Analyst/Coordinator

EpicCare Inpatient EMR is clunky. The system doesn't have a steep learning curve. It is worse. The...

May 2021
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Analyst/Coordinator

In the past, I didn't have a very positive opinion of Epic because I didn't have a strong connection...

May 2021
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Analyst/Coordinator

Epic has some of the best technical training that I have ever seen. Their trainers are very...

May 2021
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Analyst/Coordinator

As with any solution, there is always more that could be done in EpicCare Inpatient EMR. The...

May 2021
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Analyst/Coordinator

My goals aren't the same as my doctors' goals. EpicCare Inpatient EMR works fine for me as an...

May 2021
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Analyst/Coordinator

I have never used Epic's phone support, but their web support is absolutely perfect. Their support...

May 2021
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Analyst/Coordinator

I don't personally have someone at Epic who I can reach out to, but my manager does. My manager can...

May 2021
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Analyst/Coordinator

I would recommend EpicCare Inpatient EMR to other people who are considering an EMR and don't have a...

May 2021
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Manager

Epic keeps their promises. There have been very few times that they didn’t come through for us.

May 2021
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Manager

Epic’s executive involvement is really good. They are truly able to make decisions and help us.

May 2021
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Manager

Epic is very strong with Prelude, which is on the registration side and their oldest product. We use...

May 2021
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Manager

One of the questions I have about Epic is why we have to have a third-party vendor come in to help...

May 2021
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Analyst/Coordinator

EpicCare Ambulatory EMR is the best product out there. However, customers should make sure they use...

May 2021
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Analyst/Coordinator

This is the very best product out there, but we have to follow the Foundation System. People should...

May 2021
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Analyst/Coordinator

I have not found anything that we cannot do with Epic that is not either already available or on the...

May 2021
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Analyst/Coordinator

Beacon is easy to use, and it is probably the workflow process between the offices and here. It...

Apr 2021
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Analyst/Coordinator

Therapy plans are a nightmare for providers to put into Beacon. I am assuming that treatment plans...

Apr 2021
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Analyst/Coordinator

The training was fine. Some of it was not really applicable to our area, but that is not really...

Apr 2021
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Physician

Our initial setup with Cupid was really challenging. The base platform is difficult, and we weren't...

Apr 2021
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Physician

I worked on Cupid for a lot of hours to build the cardiology templates for our hospital. That took...

Apr 2021
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Physician

I was happy that I could write the templates in Cupid. Although that took a lot longer than we...

Apr 2021
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Physician

In the beginning, Epic was training with us shoulder to shoulder. Our initial launch was decent...

Apr 2021
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Physician

Epic is continually advancing the system. We get great updates from them. I am excited about the...

Apr 2021
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Physician

If I could wish for anything, it would be that Cupid were more cardiologist friendly out of the box...

Apr 2021
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VP/Other Executive

We contract a lot of functions out because we just don’t have the depth of staff here. When we moved...

Apr 2021
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CIO

Epic has been great through all of this COVID-19. They are willing to help out and do what they have...

Apr 2021
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Manager

Epic does provide training materials, but it costs money for them to come on-site to do the training....

Apr 2021
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Manager

We get great support from Epic. We can get right to the crews that support our applications. We can...

Apr 2021
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CIO

Epic's solution has been great for managing our vaccines. All of the scheduling for first and second...

Apr 2021
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CMIO

We have liked the system. It continues to do well and meet our needs. We were very used to our...

Apr 2021
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CMIO

We have ongoing training with Epic. They are on the ball. We have almost daily contact with the...

Apr 2021
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Director

Moving to Epic has been a learning curve for us, but from a frontline aspect, the functionality,...

Apr 2021
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Director

I have been very happy with Epic. We did have a bump in the road at one point with a client manager...

Apr 2021
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Director

We had some snags at the beginning of the implementation as we were going through the implementation...

Apr 2021
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VP/Other Executive

Epic's platform is very good. I haven't found any limitations. We like Epic's tools, but we do have...

Apr 2021
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VP/Other Executive

Some of our biggest challenges are with the degree of autonomy that we have because it has dropped...

Apr 2021
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VP/Other Executive

The implementation was done virtually the majority of the time, so we used implementation robots....

Apr 2021
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VP/Other Executive

Community Connect EpicCare EMR is extremely expensive. We aren't making more money because we have...

Apr 2021
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Director

Around the time of the pandemic, we started more aggressively using Secure Chat and using it in...

Apr 2021
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Director

We are sometimes challenged when it relates to our teams that are less computer based than others....

Apr 2021
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Analyst/Coordinator

We recently went live on the newest version of the solution, and we noticed a couple of trends with...

Apr 2021
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Analyst/Coordinator

Quarterly upgrades with Epic are more manageable than the giant, year-long releases that they used...

Apr 2021
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Analyst/Coordinator

Epic does a good job of informing us of upgrades. They release notes well in advance and have future...

Apr 2021
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Analyst/Coordinator

We have not had any major requests or any utilization changes with Secure Chat. It is being adopted...

Apr 2021
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Analyst/Coordinator

Epic did a lot to help us with COVID-19 and had fast responses and turnaround times.

Apr 2021
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Manager

Epic pretty much keeps all their promises. There have been things that they couldn't get to as...

Apr 2021
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Manager

Epic provides very passive education. They have a lot of things, and we have to go out and get those...

Apr 2021
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Manager

I would definitely repurchase EpicCare Inpatient EMR because it is much better than our previous EMR....

Apr 2021
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Manager

I don't live in the EMR like the nurses and physicians. Each person's role is different, and I have...

Apr 2021
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Manager

We have regular meetings with our individual Epic person. The vendor also includes at least one...

Apr 2021
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CMIO

Healthy Planet is good. We have poked around at other systems, but we have only really used Healthy...

Apr 2021
(0)
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CMIO

Sometimes, the system can be a little difficult for end users to run reports in. The process for...

Apr 2021
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VP/Other Executive

Epic has started to charge us for things that they didn't charge us for before. That is an ongoing...

Apr 2021
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VP/Other Executive

Our Secure Chat usage has ramped up markedly with COVID-19, and it has stayed steady since then....

Apr 2021
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VP/Other Executive

Epic is very careful about making promises. However, if Epic gives us a promise, they stick to it.

Apr 2021
(0)
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VP/Other Executive

Secure Chat gives us a secure way to communicate by leveraging the solution within mobile devices as...

Apr 2021
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VP/Other Executive

Epic has built out some functionality related to on-call shifts, but Secure Chat is built for Epic...

Apr 2021
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Manager

We work with multiple groups, and we have to make everything work for everybody, so things can get a...

Apr 2021
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Director

Epic does a pretty great job when it comes to individual contributors, and they are good corporate...

Apr 2021
(0)
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Director

Realistically, we want things to be plug and play, but we have state and federal legislation that we...

Apr 2021
(0)
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Director

I am reasonably happy with the cash trending. We have some room to grow internally. The full suite...

Apr 2021
(0)
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Director

We are a little behind when it comes to using Epic’s estimates. We use a third party for contracts....

Apr 2021
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Director

If I were in denial about how fast an organization can move, I would say Epic skirts the leading...

Apr 2021
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Director

We have had the same executive representative, or what Epic calls a BFF, for a number of years. That...

Apr 2021
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Manager

Epic could improve the ease of getting to patient information in Cupid without having to go further...

Apr 2021
(0)
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Manager

I really like the quickness of the information we get from Cupid, but sometimes we have to go behind...

Apr 2021
(0)
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Manager

If the choice were up to me, I would purchase Dorothy again because of the interoperability we get...

Apr 2021
(0)
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Manager

There are better systems out there specifically designed for home health and hospice care. Dorothy...

Apr 2021
(0)
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Manager

Epic does a good job of letting us know about the functionality they are rolling out and when it is...

Apr 2021
(0)
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Manager

Dorothy has an excellent billing system. It does a great job of tracking charges from creation all...

Apr 2021
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Director

Epic is a state-of-the-art vendor. They have a ton of resources. Epic also has user webs where we...

Apr 2021
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Director

There are some limitations to Resolute Hospital Billing that maybe Epic is still working on, but I...

Apr 2021
(0)
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Director

One thing with Resolute Hospital Billing is that we really struggle with cash reconciliation, but I...

Apr 2021
(0)
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CIO

Moving to quarterly upgrades has been a huge benefit. We are getting functionality in a more timely...

Apr 2021
(0)
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CIO

Epic’s support depends on how well versed the technical services staff is. We might be satisfied...

Apr 2021
(0)
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Director

Anytime we have an issue, question, or concern, we reach out to Epic, and they help us through that...

Apr 2021
(0)
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Manager

It takes a little more time to build treatment plans in Beacon than it does in other systems. We...

Apr 2021
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Manager

Epic is really good at not overpromising. We have made a lot of enhancement requests. Sometimes, we...

Apr 2021
(0)
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Manager

The best and worst thing about Epic's systems is that there are 100 ways to do the same thing. That...

Apr 2021
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CIO

Epic’s representatives reach out to help us set some goals and understand what the rest of the...

Apr 2021
(0)
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Manager

Some of Epic's technical support representatives are right out of college. I have a pretty strong...

Apr 2021
(0)
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Analyst/Coordinator

I really love Epic. There is so much information in the system. Once we have learned our way around,...

Apr 2021
(0)
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Analyst/Coordinator

We got training from the vendor, but it was not helpful. The training was very basic, and the...

Apr 2021
(0)
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Analyst/Coordinator

Epic was wonderful with COVID-19. They have been so on top of things. The system flags patients and...

Apr 2021
(0)
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Manager

We vet the claim editing significantly in the Epic system, but it isn't easy to fix some things, so...

Apr 2021
(0)
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Manager

In terms of Epic delivering new technology, that involves a lot of different technology requests....

Apr 2021
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Manager

We have been able to measure a lot of great outcomes with the Healthy Planet tools, including...

Apr 2021
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Manager

Healthy Planet is a population health tool that can really help teams identify high-risk patients,...

Apr 2021
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Director

We have our TS and BFFs. I would rate the support really high. Epic is very transparent.

Apr 2021
(0)
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Director

We use Healthy Planet as our main population health tool. We use the Epic SDOH screening tool. It is...

Apr 2021
(0)
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Director

I don't think Epic is terrible about nickel and diming. We get our money’s worth with Healthy Planet...

Apr 2021
(0)
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Director

Epic could continue to integrate the system more with the patient-facing software, such as the...

Apr 2021
(0)
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Manager

We have found Healthy Planet to be an extremely effective solution for our team. It has been such a...

Apr 2021
(0)
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Analyst/Coordinator

We were told that we paid for the vanilla version of Resolute Hospital Billing, and that is millions...

Apr 2021
(0)
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Analyst/Coordinator

Our billers are working the external edits inside of Resolute Professional Billing. The system has...

Apr 2021
(0)
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Analyst/Coordinator

On the implementation side, some of Epic's people listened, and some did not. The ones who didn't...

Apr 2021
(0)
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Analyst/Coordinator

One infamous thing about Epic is that every time there is an update, whatever was fixed breaks...

Apr 2021
(0)
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Analyst/Coordinator

Rather than having the Epic trainers train us, our internal staff members did the training for...

Apr 2021
(0)
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Analyst/Coordinator

Epic's people could only stay so long for the implementation. That is probably due to our contract....

Apr 2021
(0)
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Manager

We do our own training. There were tip sheets that Epic would give out, but the training is all on...

Apr 2021
(0)
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Manager

The positive things about working with EpicCare Ambulatory EMR is that I still have a job and the...

Apr 2021
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Manager

When we switched to EpicCare Ambulatory EMR, we went from a Cadillac to a Pinto. So that is...

Apr 2021
(0)
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Manager

I don’t like EpicCare Ambulatory EMR. I don’t like the reporting aspect of it. I am really pretty...

Apr 2021
(0)
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Analyst/Coordinator

Epic is making changes with SmartForms that we aren't happy with. Our SmartForms are very...

Apr 2021
(0)
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Analyst/Coordinator

There are a lot of ways that users can come up with workarounds. Sometimes we don't necessarily find...

Apr 2021
(0)
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Analyst/Coordinator

Epic has never been good at taking feedback that we have given them. They have been changing the...

Apr 2021
(0)
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VP/Other Executive

I have been on Epic’s software for a long time. I understand the system, integration, and...

Apr 2021
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Director

Our BFF is really great. We get such good support from that person. Our BFF is really the...

Apr 2021
(0)
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Director

We host several organizations through Community Connect, and it is a good thing that we can extend...

Apr 2021
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CMIO

Epic has solved a lot of latency problems. We haven’t had any issues with that in a while. That is...

Apr 2021
(0)
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CMIO

Epic is developing lots of bells and whistles, but the one thing they have left to fix is that if I...

Apr 2021
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CMIO

In terms of impact, one is a reduction in the use of paging. Before Secure Chat, I would have to...

Apr 2021
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CMIO

One outcome that we would like to see is more efficient communication with groups other than...

Apr 2021
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Epic used to do a big upgrade every two to three years. Now, they do little upgrades every three...

Apr 2021
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Epic is by far the best EMR out there, but we still aren't where I thought we would be by now when I...

Apr 2021
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We hardly ever talk to Epic's people directly. When we have, they have been very responsive. The...

Apr 2021
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The system allows me to review how our doctors are doing and how long it takes them to sign off on...

Apr 2021
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Manager

Epic is stepping it up. They are trying harder to promote training and to contact the build teams to...

Apr 2021
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Manager

A new site that was brought up somewhat recently said that the system felt pretty easy to use. There...

Apr 2021
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Manager

Right now, the industry is moving quickly. COVID-19 brought on so many videos and things like that....

Apr 2021
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Manager

Epic's support is really good. Our group has been very lucky. If someone from Epic doesn't know...

Apr 2021
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Manager

I like Epic, and things are going well. Overall, Epic gives us what we need, and it has been easy to...

Apr 2021
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Manager

I have a lot of people on my team because we have a lot of customers. I don't know whether I need...

Apr 2021
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Nurse

Epic wasn’t my first choice going in. We have a team that is working on continuous improvement with...

Apr 2021
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Nurse

There is a lack of flexibility in terms of what Epic can and can’t do. When some enhancements are...

Apr 2021
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Nurse

The system displays data well, and it populates the data in multiple places. That cuts down on...

Apr 2021
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CIO

We have a bridge strategy of sorts in place. If Epic can provide 80%–85% of the functionality that...

Apr 2021
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CIO

Secure Chat has been a good success thus far, but I anticipate us really turning the corner as we...

Apr 2021
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Director

I think that Epic is doing a great job of driving outcomes. I would probably buy this system again....

Apr 2021
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Director

The vendor's training is a little bit different depending on the user's state, so it isn't as...

Apr 2021
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Director

From a billing perspective, the system's interoperability doesn't exist. That isn't a knock on Epic....

Apr 2021
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CMIO

EMRs don't talk to each other, but that isn't Epic's fault. Within our organization, EpicCare...

Apr 2021
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Director

Sometimes when Epic is asked to do something that is outside of their concept of how the whole...

Apr 2021
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Manager

We test overnight, so when we are doing scheduling and we put in a test coming in, Epic's system...

Apr 2021
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Manager

The fact that we are working together with Epic to make the system work better for all of us is...

Apr 2021
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Manager

The vendor works very quickly when they are doing any upgrades, and they are very open with what the...

Apr 2021
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Manager

The system could be just a little bit more user friendly and have fewer clicks on some of the...

Apr 2021
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Physician

One of the significant limitations of Epic's delivery systems is that we are limited with the...

Apr 2021
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Physician

Epic does a less-than-perfect job with all of our upgrades. Invariably, when we get an upgrade,...

Apr 2021
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Director

Epic is very transparent about what they are, what they want to be, and how the system works. Our...

Apr 2021
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Director

I spent a lot of time on interoperability recently. We have one issue with Direct messaging that is...

Apr 2021
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Director

A common complaint is that the user interface looks a little cluttered. Another common complaint is...

Apr 2021
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Director

There are different segments of the UserWeb platform. The Nova Notes system is Epic's implementation...

Apr 2021
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Director

I think our satisfaction will stay the same a year from now; I don't think my score will go up or go...

Apr 2021
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Director

I am constantly thinking about ways Epic could improve the system. We submit a lot of improvement...

Apr 2021
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Director

When it comes to improving technology, users feel overwhelmed as it is, and there are too many bells...

Apr 2021
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Director

I would rate Epic's implementation services very highly. They have been a superb partner in walking...

Apr 2021
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Director

Epic offers an enormous number of resources in their user web to help their clients' teams be better...

Apr 2021
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Physician

It can be challenging when we transition from having many separate electronic systems to one system,...

Apr 2021
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Physician

If the decision were up to me, I would very much purchase EpicCare Ambulatory EMR again for lots of...

Apr 2021
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Physician

What impresses me about Epic is that they are very engaged with their clients and are very...

Apr 2021
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Physician

We feel nickel-and-dimed from time to time. Epic charges for a lot of things, and the system is a...

Apr 2021
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Physician

Epic relies on local efforts to train. Epic provides materials, but the burden of training really...

Apr 2021
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Physician

I have more knowledge than the average bear about the great lengths that Epic takes to improve the...

Apr 2021
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Physician

There are a lot of bright, enthusiastic, well-meaning people at Epic. The corporate culture is that...

Apr 2021
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Physician

Epic does a lot of things that are proactive. Epic knows when an issue is coming up, and they warn...

Apr 2021
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Physician

Epic's executives are pretty engaged. There aren't too many companies where an average customer can...

Apr 2021
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Physician

Epic is in the process of converting to web-based designs. The software is built on old technology....

Apr 2021
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Director

What stands out to me is Epic's support. We have a great support system. Epic has really been...

Apr 2021
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Director

I would like to see continued improvements from Epic. They are doing a good job. They are focusing...

Apr 2021
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Director

We would like for Epic to be able to provide more clear-cut answers and guidance so that we don’t go...

Apr 2021
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Director

Social determinants of health is a huge project for us, and ever since we implemented Healthy...

Apr 2021
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Director

Healthy Planet is one of Epic's newer applications. They have clients on it, but not a lot. We can...

Apr 2021
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Director

Epic launched a few different things, but I am not sure they have the full picture of the product....

Apr 2021
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Director

Our support from Epic is good. We have a representative that is very good when we bring that person...

Apr 2021
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Director

Epic and another vendor we use are working on an integration, but it has been a couple of years of...

Apr 2021
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Director

I have been very impressed with a lot of the features and functions that Epic is looking into for...

Apr 2021
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Director

We try to work with Epic to integrate things, but it is like playing two different harmonies. We...

Apr 2021
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Director

Epic is doing a good job. They are getting better at driving tangible outcomes. I saw part of a...

Apr 2021
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Director

There are a few features and functions that we have struggled with. Some of our patients don't have...

Apr 2021
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Director

Lately, we have been a little bit surprised by every additional module costing extra. It seems like...

Apr 2021
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Director

Epic should continue the virtual classes they started with COVID-19. The quality of those wasn't so...

Apr 2021
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Director

Epic is starting to address some of the functionality that we have had trouble with. I know that...

Apr 2021
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Director

For a long time, Epic was making sure that we knew the availability of new modules and what was...

Apr 2021
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Director

The biggest concern for us is interoperability, especially in terms of our extension to outside...

Apr 2021
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Director

Epic has a specific module that is really designed more for a patient-centered medical home or a...

Apr 2021
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Director

Epic is pretty up front with how they operate. They leave things up to us. Not every product suits...

Apr 2021
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Director

With the support, we have a newer person, so that is not as good. How I feel about the vendor’s...

Apr 2021
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Director

We are not happy with the technical support person who is assigned to us. That person could improve...

Apr 2021
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Director

We don't have Epic’s full group of products, so we miss out on a lot of Epic functionality.

Apr 2021
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Analyst/Coordinator

Epic's solution was built for hospital systems, so the professional billing is a work in progress. I...

Apr 2021
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Director

I think highly of Epic. I just don't think anybody is perfect. I would give a heads-up to people...

Apr 2021
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Analyst/Coordinator

One limitation with the solution is that we are not able to fully integrate all of our business...

Apr 2021
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VP/Other Executive

We are possibly making some internal changes and trying to determine whether we will still use...

Apr 2021
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VP/Other Executive

I don't hear a lot of noise around Healthy Planet. The system is very integrated.

Apr 2021
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VP/Other Executive

Epic is a little stuck in the traditional role, and they need to be thinking a little bit broader...

Apr 2021
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Director

The vendor avoids charging for every little thing. The way they bill us is pretty standard....

Apr 2021
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Director

Epic provides a lot of good technical support and dedicated resources to each team. That support has...

Apr 2021
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Director

Epic has some very particular requirements about how we operate. We don’t want technology to run our...

Apr 2021
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VP/Other Executive

I was very pleased with the implementation services for Healthy Planet. I have a Healthy Planet...

Apr 2021
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VP/Other Executive

The system works as promoted, but Epic's licensing and cost model is not very transparent. Based on...

Apr 2021
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VP/Other Executive

Epic is bad at having an integration point with a payer. Epic still thinks of every single person as...

Apr 2021
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Analyst/Coordinator

Epic has made EpicCare Link available to external users for free. We have a lot of external users...

Apr 2021
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Analyst/Coordinator

Epic is quick to install new things when they see a need. For a while, we were installing new...

Apr 2021
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Analyst/Coordinator

The technical services people are always available. and we can schedule time with them any day. If...

Apr 2021
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Analyst/Coordinator

Everything Epic pushes out to us is patient driven. They take our suggestions. When we submit...

Apr 2021
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Director

Epic LTC isn't as user friendly as a lot of other EMRs out there. Another vendor specializes in...

Apr 2021
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Analyst/Coordinator

When we are building with EpicCare Inpatient EMR, we uncover limitations. We know Epic is doing...

Apr 2021
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Director

When I worked at an organization with a different long-term care solution, I could run a 72-hour...

Apr 2021
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Director

Epic hasn't really given us any training. Training on how to more easily navigate the system would...

Apr 2021
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Director

Epic LTC is a medical record, but it is more like a hospital medical record than a medical record...

Apr 2021
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Director

Epic LTC is not easy to use. It would help if we could find things in a reasonable amount of time....

Apr 2021
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Manager

Epic is always great with phone and web support. We can reach out to our resources through the...

Mar 2021
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Manager

I am sure that my organization would buy Resolute Hospital Billing again. We have been using Epic's...

Mar 2021
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Manager

Epic has a robust customer-facing aspect. They have effective work user groups and good...

Mar 2021
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Manager

Epic keeps their promises, but that is a fairly subjective statement. The vendor includes us where...

Mar 2021
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Manager

Epic products are generally pretty high quality. They have extensive functionality. Resolute...

Mar 2021
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Manager

Epic does a good job of delivering new technology. They are very responsive and forward thinking....

Mar 2021
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Manager

Epic is a very agile organization in terms of staffing, but we may not always get the deepest...

Mar 2021
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Manager

We see results from Epic. We don't necessarily look at specific criteria for tangible outcomes, but...

Mar 2021
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CMO

The most recent upgrade changed some things on the dashboard, and those changes were confusing for a...

Mar 2021
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CMO

Integration with other Epic systems works great. However, when we are sharing data with a non-Epic...

Mar 2021
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CMO

The Epic product has gotten much more robust, but I am using fewer capabilities than I should. I...

Mar 2021
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CMO

We went through a significant process before deciding to move to Epic. We vetted a variety of...

Mar 2021
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CMO

Our implementation was pretty aggressive. We did Epic's Foundation System installation. That...

Mar 2021
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CMO

The biggest benefit that we have seen since going live with Epic has been that we are now on one...

Mar 2021
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CMIO

Whenever we have asked for training from Epic, we have gotten it, and Epic's training is...

Mar 2021
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CMIO

The functionality is there. The areas where the system needs improvement are the ease of use and the...

Mar 2021
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CMO

The functionality is good. Secure Chat is tied to the EMR, and we are able to asynchronously message...

Mar 2021
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CMIO

There are a lot of things that could be better with Secure Chat. For instance, I would like to have...

Mar 2021