Epic Suite
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Epic is working with us progressively to find ways to improve. They are also working on finding ways...
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Relationship
Epic’s support team can be both reactive and proactive. If they run into an issue with one client,...
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Product, Value
Based on our uses of Epic’s applications, we have seen a pretty large ROI across the board. The base...
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Product
For the most part, our clinical staff is pretty happy with Community Connect Resolute. The work...
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Loyalty, Operations
I would advise others who are considering Epic's systems that if they decide to go with Epic, they...
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Loyalty
We never want to go with the latest version of an Epic application. We want as many bugs as possible...
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Value
I would buy Community Connect Resolute again, but maybe through a different host. There are a lot of...
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Product
One of the worst parts about Community Connect Resolute is the reporting; it is horrid. It is...
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Relationship
I have to credit Epic's team; they are highly professional folks. Epic has been around since 1979,...
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Value
If a facility can afford Resolute Hospital Billing, it is well worth the money, but it is very...
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Relationship
Epic's support is awesome. We have folks that we can reach out to for immediate answers to our...
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Culture, Value
Epic seems to be doing more nickel-and-diming than they have in the past. They keep changing some of...
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Loyalty, Relationship, Product
Integration has been more challenging with Epic. Epic is far behind in the API game. The healthcare...
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Operations
Training is one of Epic’s strengths. They do a good job with that.
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Relationship
Epic is good at acknowledging what will and won’t work.
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Operations
The project to roll out Secure Chat was very long. It was very tedious and difficult. But Epic was...
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Product
Epic loves having complicated interfaces and moving things around constantly. Secure Chat doesn’t...
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Relationship, Value
Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...
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Relationship
We have people who have been assigned to us for a long time, and we have had a good relationship....
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Product, Value
To get our structured reporting where we wanted it in Cupid, there was some modification but not an...
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Product
With MyChart, people can get in and see proxies. Patients can see their spouses or their kids, look...
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Loyalty, Relationship, Product
MyChart is a fairly standalone product now, but as Epic starts to move a little more into the...
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Relationship
We have dedicated technical support folks, and we meet with them regularly, so if there are...
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Relationship, Product
Epic understands the nuances of oncology care, and it is nice that they have taken the time to...
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Product
We want to have bifurcation interventions allowed for drawing tools in Epic. We want to have an...
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Operations, Product
The good and bad thing about Beacon is that there are 100 ways to do one thing. That is a...
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Loyalty, Product
Radiation is the big portion that doesn't integrate with Beacon, and there is also some cancer...
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Loyalty, Relationship
Epic is very proactive in terms of letting us know that there is going to be an issue, and they are...
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Product, Value
I feel like the tangible outcomes are there, but sometimes the reporting isn’t there, or maybe we...
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Relationship
Sometimes Epic says Beacon is going to do a bit more than we think. Whenever we have an upgrade or...
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Operations, Product
We answer a lot of questions for the end users. After we show them how to use Beacon, they get it,...
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Product
Beacon puts information in a readable format. It keeps patient safety in mind because there is a...
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Loyalty, Product
We want the ability to have road maps in the system. That is something that we have wanted for a...
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Value
There is a per-user cost with MyChart, not a per-feature cost or anything like that. As Epic...
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Operations, Product
Epic requires certification, so to work on certain modules, we have to be certified and recertified....
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Loyalty, Loyalty, Product, Product
I have a lot of confidence in Epic regarding Hyperdrive, but I’m nervous too. I would probably be...
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Loyalty, Relationship
There are some things that we could do to achieve our current goals in Prelude. We are probably...
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Loyalty, Relationship
I am going to assume my overall satisfaction in a year will stay high because the vendor provides...
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Operations
After the implementation, there was a lot of broken stuff that we had to fix. There could have been...
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Product
There are a lot of things in Beacon that are not intuitive at all, and we have to spend a lot of...
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Relationship, Relationship
Things with Epic have gone great. We have a BFF, and we meet on a regular basis with them to hear...
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Relationship, Relationship, Operations, Operations
Things with the EHR are great, and the software continues to evolve in a good way. Epic has great...
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Product
This tool goes across the entire patient experience, from scheduling to clinical care to billing. We...
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Product
The product makes it easy for patients to find all the relevant information about appointments, test...
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Loyalty, Product
The vendor has introduced some new features that align with our strategic plans from a population...
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Relationship
There are a lot of ways that Epic helps and supports our organization’s growth. As we work on new...
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Relationship
While the product has its features and functions, what makes it better is our partnership with Epic,...
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Culture, Culture, Relationship, Relationship
My biggest issue with Epic is that we don't have representation at UGM or XGM and that would be...
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Operations, Operations
We had issues with one of our go-lives, and part of the problem was Epic not saying that we weren’t...
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Product
One of the biggest problems with Beacon is that for an infusion nurse, there is not one place to go...
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Product
One of Beacon's downfalls that is specific to treatment plans is that sometimes a provider will go...
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Operations
The system has been a nightmare since we went live, just with the implementation and testing. When...
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Loyalty
If we had the choice again, we would maybe buy a different version. The version we have is the Kmart...
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Operations
Epic does put out some training updates. They host update calls, and they have some documentation...
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Product
The system is easier to use compared to what we have had in the past. It also helps us that...
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Operations, Product
Right now, a big thing is resolving faxing issues. When we first went live, faxing was not an issue....
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Relationship
The service people I deal with are good but not exceptional. We can file a ticket, and if they don't...
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Product
We have to use a laptop because Dorothy is not supported on a tablet. The documentation of workflows...
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Product
The part of Beacon that doesn't really meet our needs very well is the radiation oncology part....
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Product
Beacon is actually very complicated. What the product really brings to the table are care plans for...
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Product
Something I want Epic to work on for MyChart is creating an AI product to help with the notes....
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Relationship, Product
Epic is generally slow when it comes to developments, but they are coming out with some cool things....
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Relationship, Product
MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...
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Loyalty
I highly recommend MyChart. There are things that could be done to improve it, but I think that...
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Product
We have had to adapt and constantly create workarounds to make the system work. That definitely has...
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Relationship
We constantly bring stuff up to Epic. Their web community is very helpful, but that is not...
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Loyalty, Relationship, Product
MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...
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Relationship
Epic does keep their promises. They are continuing to develop their CDI functionality, and they are...
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Value
Epic thus far has not charged us anything extra for any of the upgrades or added functionality they...
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Product
Epic's system is very user friendly; it is very logical and easy to manage if we want to make...
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Relationship, Product
Epic could dedicate more resources to continuing to develop their CDI features. They could also...
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Product
Over the time we have used MyChart, there have been changes that have been helpful. One of the...
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Relationship, Product
Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....
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Relationship, Operations
Epic generally has very structured support, and their system is already in place. We know what we...
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Relationship
Epic owns everything in the world, so they are always adding more things, and they have to structure...
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Product, Value
The burden that is now placed on clinicians increases their workload demands. We are required to...
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Relationship, Product
With EpicCare Inpatient EHR, it is easy to follow the flow of information. I have used a variety of...
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Product
There are now a lot of laws in place that make EpicCare Inpatient EHR integrate with other EMRs, and...
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Relationship
Epic supports us very well. They communicate well. We can tell their consultants are very happy in...
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Product
There is a lot of fluff documentation that chews up a lot of clinician time. There are too many...
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Product
I have used other EMRs that I favor a little more than EpicCare Inpatient EMR. My one big issue with...
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Product
The problem with Beacon is that we only see a little slice of the orders of the care plan within the...
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Relationship
We would appreciate it if the vendor were more responsive to design tweaks and suggestions from the...
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Relationship, Product
We are pleased overall with the MyChart application and with what we are able to get out of it. We...
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Relationship, Product
Our biggest challenge is our end users and their unwillingness to document appropriately, not the...
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Relationship
I like Epic's service log documentation and QA note documentation, so if something goes into...
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Loyalty, Relationship
With our long-term care facility, it is helpful to have up-to-date MDS documentation that ties back...
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Relationship, Product
Galaxy, Epic’s internal knowledge base, is very robust, not just the module for long-term care but...
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Operations
As with any Epic application, it is best to understand the strengths and weaknesses of the...
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Product
Our physicians and nurses find Beacon and our EMR’s general operability difficult with multiple clicks....
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Product
The navigation part of the product continues to be a frustration for our clinicians with the...
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Product
Beacon is very comprehensive, and it is a safe and effective way to manage chemotherapy. It would...
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Product
Resolute Hospital Billing has a lot of different features and a lot of navigation capabilities, and...
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Loyalty, Product
As an organization, we made the decision to use Epic, and since then the idea of going in another...
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Relationship
Anyone that we work with from Epic will take forward what we want. They can't always develop what we...
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Value
Epic’s pricing is pretty fair, and when there is a charge, we tend to understand why there is a...
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Relationship, Operations
In general, we have had good support throughout our go-live era directly from Epic. When we do...
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Relationship, Product
Epic was smart to build a charge capture engine. They switched the chassis that the system is built...
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Relationship, Product
The one problem that no one can figure out how to solve is that healthcare work is built on the...
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Operations, Product
It is easier to manage training and security for community-based organizations and external...
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Product
Everything is going really well with Epic. The way that they structure their upgrades is stricter...
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Product
Our major issue in Cupid right now is customizing it to the physicians' and clinicians' workflow. We...
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Relationship
We are assigned a TS person for Cupid, and we can directly and immediately reach out to them if...
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Relationship, Operations, Product
Epic hosts our servers, and there was a time when the transaction speed dipped a little, so they...
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Loyalty
We decided to go with Cupid because some of our new people had worked with it in the past and had...
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Product
Some of the system's ease-of-use issues aren't inherent to the product. They are based on...
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Loyalty, Product
There are some things that I have seen other customers do with MyChart that we haven't done. One...
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Loyalty, Product
When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....
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Loyalty, Product
Automation is a big component that Epic is working on; they are always developing things. There are...
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Relationship
At Epic, there are support folks that always respond to me when I send them an email; they are...
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Relationship
Sometimes, when I reach out to my point of contact at Epic with a question about how to use a tool...
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Product
I like the particular layout of the features of Epic’s activities that help the end user drive their...
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Product
Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...
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Relationship, Operations
When Epic tells us about updates, those updates will happen. They also tell us about new videos and...
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Operations, Product
The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...
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Product
Epic combines Resolute Hospital Billing and Resolute Professional Billing self-pay statements into...
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Product
We would tell people planning to use Resolute Hospital Billing to try not to get caught up in...
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Relationship, Product
There is no ability in Epic's system to manage bad emails, and that is something really important....
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Relationship
We have built great relationships with Epic. They are definitely customer focused, and if they don’t...
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Loyalty, Product
Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...
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Relationship
Epic keeps their promises. Sometimes we have to push them to get the work done; we tend to be early...
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Product
Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...
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Relationship
Epic is very responsive, and they try to get things done. If Epic gets a problem reported to them,...
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Relationship, Product, Value
Epic sometimes has a hard time listening. They are a behemoth, and I think that they are trying to...
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Product
I like that the product has a lot of automation opportunities. Epic continues to develop automation....
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Operations
Epic has a lot of training to help people get certified in different products that they offer. That...
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Product, Value
Beacon is necessary and very useful. It assists the physicians with getting the appropriate...
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Operations, Product
I like that Beacon is user friendly and that we can train Beacon to use a protocol. As long as the...
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Product
I would like to see order groups enhanced in Beacon. I would like different functionality that would...
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Relationship, Value
We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...
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Relationship, Value
Epic is really good at not making promises because they know how hard it is to keep them. The...
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Operations
Epic is really good at training us on how to log in and do a few simple things, but it is really...
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Loyalty, Product
We would like to see more interoperability between the Epic hospital billing module and the Epic...
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Loyalty, Relationship, Operations, Product
The system has new review processes and capabilities, so some of the features that were so...
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Product
If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...
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Relationship, Operations
If I were going to give Epic some recommendations on where they could improve, I would have them...
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Loyalty
Epic is working on a couple of projects to make using the product a better experience, so I hope my...
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Culture, Relationship
Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...
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Loyalty, Relationship, Product
There are some areas that Epic could concentrate on more, but we are starting to see where the...
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Loyalty
We initially went with Epic's system because statistically, Epic's reimbursements are better than...
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Relationship
Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...
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Product
Nearly seamless integration with the rest of our organization is a profound game changer. Although...
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Relationship
Epic is going in exactly the direction I want them to, and they read the market well. They are...
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Culture, Relationship
Epic partners with us. We don't just tell them what to do. We have discussions with them where we...
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Product
I would totally recommend Epic's systems. I think everyone should have them. That would make things...
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Product
MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...
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Loyalty, Product
There are some functionalities that I would like to see from the system's remote monitoring, such as...
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Relationship
I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...
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Product
Patients don't have to go to more than one app to see their information, but they still have to log...
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Product
The EMR is a really good product. Its whole strength is it is one continuous record. The way the...
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Value
The system definitely has value for the money we pay; we pay a ton more for Epic's products than for...
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Product
MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...
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Relationship
Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.
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Relationship
When there are issues with clearing or with a payer being down, the vendor sends out pretty good messages....
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Loyalty, Product
All of the things that we are looking for are on Epic's development list, like additional reporting...
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Product
I would like to change how payment plans are set up. Patients are asking to make payments weekly or...
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Product
Epic's products are interconnected, so users don't have to pay to turn different things on. They...
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Loyalty, Relationship
Epic is an amazing company to work with. They are very forward-thinking and innovative, and they are...
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Value
If we want a feature with bells and whistles, Epic is going to say there is a licensing fee.
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Product
If a user is billing for a procedure, they can set things up so that all of the supplies aligned...
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Relationship
Epic consciously reaches out to us and tells us what they think of our performance. They also help...
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Product
We like the ease of use, the automation, and the capture of information. The way that Epic has the...
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Loyalty, Value
As Epic grows in their ability to do virtual things, I think that they will eventually phase out a...
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Relationship, Operations
Epic has certification programs and ongoing continuing education as well as user groups. They have...
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Value
Users can build the product to charge for what they want it to charge for. The product helps with a...
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Operations
Epic's training is really top notch as long as people realize that their training is based on the...
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Relationship, Product
Epic is great with interoperability. They have continued to expand their systems' interoperability...
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Relationship, Operations, Product
The product is very easy to use. Sometimes folks struggle with some of its changes. Epic has almost...
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Relationship
Epic is very proactive. They are constantly asking us whether we have considered different things.
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Relationship, Product
Epic has reporting tools available to us to move outcomes forward. We always get good things from those....
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Product, Value
The product is a really transparent system. We have dashboards where we can see all of our charges....
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Culture, Relationship
Epic works very hard to keep all of their promises. They work very hard to keep and not miss the...
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Relationship, Product
I gain a greater appreciation for the functionality and how integrated and seamless EpicCare...
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Product
There are some specific things that Epic could improve related to some of our coding workflows....
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Culture, Relationship
Epic may have a vision, but they don't advertise it or share it well. From an end-user perspective,...
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Culture, Value
Epic has not gone above and beyond. They are about where they said they were going to be. The system...
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Operations, Product
Beacon is very complex, especially for providers. There are a lot of pieces to it, and no one...
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Product, Value
Beacon needs a lot more integration with NCCN guidelines. There is so much touted opportunity that...
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Culture, Value
Epic is expensive, but if I wanted separate modules and separate hardware for all the things we...
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Product
If a health system uses Epic's EMR, integration is the easiest thing. Other sites can essentially...
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Product
For Secure Chat, I would like to see the ability to remove myself from receiving notifications from...
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Relationship, Product
Everything works as Epic promotes. The vendor partners very well with all of the vendors that we...
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Product, Value
Some of Epic’s recent upgrades have saved time for the users. Instances of downtime are very minimal....
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Product
There are still some opportunities to reduce the number of clicks things require, and there is a lot...
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Value
Epic's system is one of the most expensive systems out there, but it is probably well worth the...
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Product
The big benefits of Resolute Hospital Billing are the work queues that it has. We have a single...
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Product
One thing that I don't like about Epic's system is the reporting. Getting big reports out of the...
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Relationship, Product
There has been reasonable improvement in the past few years in the user experience. Epic typically...
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Culture, Relationship
As far as building Medicare and Medicaid contracts goes, Epic is pretty good about releasing stuff...
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Product
Things are pretty seamless as far as upgrades go. The functionality hasn't changed a lot in the...
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Product, Value
We have been able to improve our overall reimbursement. We are doing up-front contractual things now...
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Product
MyChart is much better than other solutions we have tried in terms of being able to get patients the...
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Product
MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...
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Product
We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...
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Product
On the EHR side, the clinical application and the Resolute application are very compatible....
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Product
The biggest challenge with Community Connect Resolute is getting the reports we need, and I don't...
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Relationship, Operations
Epic has done a great job of supporting us. They are really embedded in our team, and they make good...
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Product, Value
Community Connect EpicCare EMR is a one-stop shop. It has helped us provide quality care that leads...
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Relationship
The thing that has been great working with our host is that, as we continually talk with them and...
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Operations
Moving to Epic was probably one of the best decisions our organization has made, and Epic continues...
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Relationship
Epic typically doesn't overpromise. However, they just did an upgrade where we thought there was...
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Product
Part of the process of onboarding a new physician is going over Secure Chat, and new physicians look...
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Product, Value
Secure Chat is a fantastic tool; it is probably one of the best things Epic has implemented, and I...
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Product
We like how the system is so automated in terms of submitting charges to insurance companies and...
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Product
It is sometimes hard to make the system do what we want it to do. We have to manipulate some things...
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Product
On claims, if certain insurance companies don’t like a code or two codes together, Community Connect...
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Product
MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.
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Product
We would like to see more integration with processing systems for outpatient prescriptions from...
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Relationship, Operations
Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...
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Relationship, Value
Our host has been a really good partner for us, so they have made Epic's system cost effective....
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Relationship, Product
If we tried to take Community Connect EpicCare EMR away from staff and doctors, they would revolt....
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Product
The biggest battle that we have right now is the slowdown in the eyes of the doctors in terms of...
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Operations, Product
There is so much clicking in the EMR. We just added a new provider, and the staff is just going nuts...
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Relationship, Operations
I have frequent meetings with people from our host site. When it comes to ongoing training, Epic has...
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Culture, Value
Epic needs to get their costs in line. They can't keep offloading all the costs on me. The cost of...
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Operations, Product
The upgrades have been really good. Our host has split those out now to where we are not waiting on...
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Relationship
We have a pretty good relationship with our host. They don't move as fast as we want them to, and we...
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Relationship
When we share something that we want the vendor to look at, our Epic BFFs are pretty good about...
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Value
The main thing with Community Connect is that Epic offers so many more items than our host site...
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Product, Value
I have no idea how much the product costs, but it has benefits. The entire system being in one...
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Loyalty, Product
Things with EpicCare Inpatient EMR have been fine. When we change products, we always think we are...
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Culture, Relationship, Product
I feel like we were promised some things that didn't actually come to fruition with EpicCare...
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Relationship, Product
We go through frequent updates with Epic. They are always innovating, and we can always make...
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Operations
The training from Epic is actually good, but it does have some downsides. The way that Epic presents...
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Product
When the schedulers go to schedule an appointment, they drop in the day that they are looking for....
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Product
The product is not intuitive. There are a tremendous number of screens that we need to get through,...
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Product
We are one of the larger users of Cupid. Other Epic products are more heavily used across the Epic...
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Relationship
Epic’s support team is really good at resolving problems. We usually have dedicated technical...
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Product
We would like to see a way where the platform can seem more seamless to our end users. We don’t know...
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Product
With the reports that we have, it is very hard to delineate meaningful interactions, and that can be...
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Product
From a technological standpoint, our experience with the product is going very well. A lot of people...
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Product, Value
The value of all Epic modules is interoperability. This product strongly supports that by maturing...
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Operations
When we went live with some new structured reports in Cupid, even though people were familiar with...
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Product
Cupid adds so many discrete values within the reporting structure. When we transmit things across...
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Loyalty, Operations, Product
My one problem with Epic is that there are so many upgrades. We have upgrades every six months. Once...
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Relationship
Epic strives to improve, stay current, and use feedback from other organizations. Even though I...
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Loyalty, Value
The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...
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Relationship, Operations, Product
From an end-user standpoint, we would like to see a little more guidance when we are not doing...
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Relationship, Product
Epic a lot of times updates things regardless of what we do. It just seems like things are coming,...
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Product
The system is what we make of it, including how we build it and how people want us to build it. The...
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Operations, Product
Epic is really great with their updates, upgrades, and implementations. They always have sessions...
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Relationship
We have never seen someone at a very high executive level from Epic.
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Product
We have a ton of reports from Epic. There are a ton of things that we can pull out across the board,...
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Operations
With Cupid, we didn't get as many implementation instructions as we did for another Epic product,...
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