Epic Suite
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
I have noticed an improvement in Epic’s efforts around HEDIS measures, and I appreciate that, but if...
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Product
The product’s functionality is fine because I know where to go and where to check. However, there is...
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Product
Cupid has a lot of hard-stop requirements, so we are having to do a lot of post hoc work on cases....
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Loyalty, Value
We moved to Epic's system so that our medical records could be more complete when the cases were...
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Value
There haven't been any extra charges for upgrades and things like that. The vendor doesn't charge us...
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Loyalty, Product
We have to document a lot, but the way information flows has made the documentation processes a...
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Relationship, Product
There are some things we have to tweak, and we have to give feedback on certain things, and Epic...
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Relationship
We have our IS department, and we have an Epic team, and I deal with them if we have upgrades. They...
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Product
With the reports that we have through Dorothy, I can see numbers that I wasn't ever able to see...
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Product
Personally, I don't like Cupid. The product is cumbersome, and it slows down our processes. Things...
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Operations
We get upgrades for the system, but I don't know whether those upgrades make any difference for us....
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Product
One thing that our staff members are frustrated with is trying to get resources for scheduling. For...
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Product
Epic is doing well in terms of product development and measurable outcomes. For example, based on...
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Loyalty
We are excited about the automation coming in future releases of Resolute Hospital Billing.
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Relationship, Product
The EMR works pretty well and is very consistent. No one is perfect, but Epic is at the top of their...
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Relationship
Epic’s service is good. We have a very high level of engagement with the vendor, and they work with...
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Loyalty, Product
One area of opportunity for EpicCare Ambulatory EMR is that it is large. There are many different...
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Product
There is complexity involved with interoperability in EpicCare Ambulatory EMR because not everything...
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Product
Our experience with EpicCare Ambulatory EMR has been good so far. The product has kept up with...
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Product
Our Resolute Hospital Billing model was not designed for our state, and our state is heavily...
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Product, Value
We like that the product can be integrated with clinical, managed care, and imaging products. The...
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Loyalty, Product
We struggle with how to use problem lists well in the system and do medication reconciliation at...
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Relationship, Operations
Epic is as responsive, trustworthy, and open as any vendor I have worked with. The quality of Epic's...
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Product
EpicCare Inpatient EMR’s biggest strength and benefit is the ability to tie other sources of...
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Product
The system’s ability to push things out to the mobile app is not universally appreciated by all our...
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Product
Some other health systems near us also use Epic, so the Care Everywhere functionality is really...
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Product
Newer functionality in the system and things like the patient portal have really advanced. We aren't...
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Product
I like Epic’s integration. We were using a different telehealth product that we integrated with...
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Loyalty, Relationship, Product
Epic could improve the product by helping us deal with changes that are brought on by having more...
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Product, Value
The fact that Resolute Hospital Billing is fully integrated is probably the system's biggest benefit...
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Value
Epic charges plenty, but the vendor is very clear when they are charging us.
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Relationship, Operations
In general, the challenge around communication is that we still have a user base that doesn't...
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Value
Moving to Secure Chat has allowed us to retire other communication tools, and having things on a...
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Relationship, Product
Having timely push notifications is a challenge in Secure Chat. Epic needs to make sure that those...
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Operations, Value
Epic gets the job done. We really have no other choice because it is expensive to implement a new...
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Operations
During our implementation planning process, we were excluded from conversations that we should have...
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Relationship, Operations
Epic has been very supportive and responsive since our go-live. They have also educated us along the...
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Loyalty, Relationship, Product
Epic is a lot of things, but they are not a home-care provider. They need to update their foundation...
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Culture, Product
The way that Epic's billing solution displays accounts and itemized charges and pulls things up...
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Loyalty, Operations
I think that we will get to a good place with the system. We just had a really painful time in the...
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Loyalty
Epic is making strides to make Dorothy a more mobile application. I think the end goal is for it to...
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Operations
Our most recent Epic go-live was a complete train wreck, and the vendor definitely didn't keep their...
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Product
The system is very structured. There are fewer opportunities for configurations than with some other...
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Relationship
From a service perspective, Epic is looking to sell, and so their proactiveness is in relation to...
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Loyalty, Product
The one thing that is changing with Epic is they are starting to put some guardrails around us that...
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Culture, Value
I understand Epic needs to create the tools according to the different ways we can publish MyChart,...
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Loyalty, Relationship
The biggest positive is Epic's facilitation of bringing our teams together. The whole BFF concept is...
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Loyalty, Product
We have been big with the MyChart builder and the single MyChart administration. If we can get to a...
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Product
People complain about the system, and when they say Epic's system is not as easy to use as Amazon,...
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Product
Epic tells us what to do, what we are good at, and where we compare. I thought our barcode...
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Product
I would tell a peer considering MyChart about the self-service capabilities that patients and their...
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Product
I want Epic to continue to review the proxy functionality. Because of our institution, it is not...
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Relationship, Product
One recommendation I would have for Epic is to be a bit more collaborative in the potential ways...
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Product
One difficult thing about the EpicCare Inpatient EMR is the flexibility for development and the...
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Loyalty, Product
One of the strengths of EpicCare Inpatient EMR is that it does a good job of capturing and...
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Loyalty, Product
Epic is working on automatic scribing or virtual dictation. That is definitely something that is...
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Product
Epic's system is based on modules, so it touches multiple different teams, and therefore the billing...
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Product
A lot of data goes into the EMR, but because so much data goes in, sometimes it can be hard to lock...
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Product, Value
We get our bang for our buck out of MyChart. MyChart is configurable to meet the patient's needs,...
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Relationship, Product, Value
Being simple is best. Healthcare is really about getting the patient in the door, making sure we are...
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Product
EpicCare Inpatient EMR's biggest strength is its ability to have continuity of care. Epic has...
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Loyalty, Product
There is always an opportunity to ease the burden of nursing documentation. Practical nurses have a...
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Value
The system isn't cheap, and I am not totally comfortable with some of its mechanisms or the way the...
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Product
The system is becoming pretty robust. One of its strengths is that everything in the system is...
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Culture, Loyalty, Relationship
Epic doesn't always deliver everything that they promise at the time they say they will. They do...
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Relationship, Product
I have seen upgrades and clarity reports that Epic has been able to create that have been helpful....
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Product
Sometimes things that have to do with infection statuses and isolation statuses don't cross over...
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Relationship, Product
EpicCare Inpatient EMR is good, but to really make it work, a good information resources team is...
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Loyalty, Product, Value
There is still an opportunity to improve the integration of the Epic system. I would like to see...
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Product
I would tell a peer considering Epic that the biggest benefit is the fact that Epic's system is in a...
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Culture, Value
Epic didn’t avoid charging for every little thing when we first began, but it may have had to do...
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Operations, Product
With each of the upgrades, Epic's system does become easier to use. However, a lot of the upgrades...
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Operations
Epic should make their training more comprehensive. It is very fixed in terms of content, so there...
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Product
When we did an interoperability project to connect our smart pumps and EpicCare Inpatient EMR, we...
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Relationship, Product
Epic does a great job of providing service. The continuum of care is key, so the fact that Epic...
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Product
An improvement for EpicCare Inpatient EMR would be a simplification of the technology for nursing...
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Value
We have to pay Epic a big check up-front, but after that, we don't have to pay them a lot of little...
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Product
EpicCare Ambulatory EMR does a good job of making health maintenance topics easy and apparent. Those...
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Product
The vendor could improve interventional procedural orders in the ambulatory space. If I were to...
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Loyalty, Product
There's a lot of new functionality we're looking to get deployed within the EpicCare Ambulatory...
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Loyalty, Product
There's a lot coming out in workflow optimization from Epic; they're focused on that optimization...
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Product
We are able to put information right into the system and right into the patient's chart. The EMR is...
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Relationship
We haven't had any hiccups or major issues with our partners at Epic. They are still engaged. We...
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Operations, Value
Epic does a great job recommending that we start with the foundational system and don't do a lot of...
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Loyalty, Product
We are now on one consolidated EHR. We had disparate systems before, and now we have all our patient...
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Operations
Epic should have recommended that the training team train people not only on the Epic product but...
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Value
Epic charges for every single thing. If Epic were a hospital, they would charge patients for the Band-Aids....
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Relationship, Operations
Epic is very slow at resolving concerns in a reasonable time frame and implementing things on time....
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Product
It seems as if Epic is addressing interoperability by acquiring every single health system in the...
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Operations, Product
Simple and intuitive are not words I would ever use to describe Epic's system. We have a number of...
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Relationship, Operations, Product
Epic will communicate sometimes what is changing in their system, but many things change that we...
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Relationship
Epic’s vision is pretty clear. I have used the Epic user web, and I have seen the solution maps and...
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Operations
There is so much in how the system is implemented that impacts how it actually works, and I don't...
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Relationship
To request support from Epic, I need to go through the Epic analyst that supports the application...
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Relationship, Operations, Product
There have been upgrades that Epic has pulled back because there were other things we needed to...
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Operations, Value
It is hard to access Epic’s training at their corporate office because it is so expensive. Also,...
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Product
Epic sits at the center of the universe. Their system accepts PDF files, but Epic doesn't really...
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Relationship, Product
I can still type in judy@Epic.com and talk to Judy Faulkner. That is pretty incredible.
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Product
Epic's infrastructure makes it impossible for the EHR to be what I envision an EHR ought to be. I...
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Product
I have never had Epic falsely represent themselves except for their promise about using voice...
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Product
The SmartSets we use to prescribe are very functional, and I like them, but they are still in a...
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Relationship, Product
Epic does two things that have bugged me for a long time, and they haven't been fixed. The first...
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Loyalty, Product
I would like to see another user interface that is modern. Everything I see from Epic, including...
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Product
The thing that strikes me with EpicCare Ambulatory EMR is that it is an incredibly reliable system...
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Product
I don't understand some of Epic’s workflow decisions and the duplication that doesn't transmit to...
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Product
The product’s reading navigation and the time to complete tasks are a long way off compared to...
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Product
EpicCare Inpatient EMR’s biggest strength is that Epic has continued to add plug-and-play modules...
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Relationship, Product
The EMR is advantageous to us because Epic’s products are so dominant in the market, and...
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Loyalty, Product
I would like to see more productivity management for the EMR. Epic has a feature for another product...
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Relationship
Epic listens to their users when they are prioritizing the next things they want to do. It is...
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Product
Home Health EHR has some basic KPIs, but if we want specific, measurable outcomes that are standard...
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Loyalty
We went with Epic's system because of our healthcare system's decision.
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Loyalty, Product, Value
If I had my own home care agency, I would not buy Dorothy. I would choose a specific and specialized...
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Relationship
The support we receive from our specific application managers at Epic has been wonderful. They have...
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Product
For transitions of care in Home Health EHR, receiving referrals is relatively easy, and handoffs and...
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Operations, Product
With the overall functionality and trying to stay ahead of things, Epic does a pretty good job. One...
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Product
If I were recommending Resolute Hospital Billing, I would say it is a user-friendly system that has...
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Operations
There could have been improvements in how things were done during our Epic implementation. There...
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Product
There are some things that should just be a standard part of the practice and part of the Resolute...
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Relationship
We were having issues with certain accounts, and Epic’s leadership team brought in additional...
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Product
The true benefit of Secure Chat is that it is a single device for all communication. For busy...
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Product
An upgrade in Secure Chat brought some benefits to the way we communicated.
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Value
We would like Epic to implement a VoIP phone because we could save some money from using that kind...
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Operations
I would like to see Epic revamp their train-the-trainer program or their training recommendations,...
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Product
The system's best feature is its integration with other Epic systems. Now that we use Epic's...
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Product
There are subtle changes with every upgrade, like buttons moving around. Those changes can take some...
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Relationship
Epic is very easy to work with. They are very responsive. When we need support, it is there...
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Relationship
We constantly get feedback from Epic on what is happening at other organizations. Another...
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Loyalty, Product
The current version of the system that we have is not as user friendly as the future version. Epic...
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Relationship
I have reached out to the customer service team, and I do hear back.
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Product
We figured out a way to link full parts of the system into our therapist notes, and there has been...
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Relationship, Product
Epic tends to do things for adults first and things for minors later. We don’t want Epic to forget...
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Culture, Operations
EpicCare Inpatient EMR has been the most difficult EMR build that I have been a part of. Epic sells...
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Relationship
The end product is fairly good, but the support we got as we were building was horrendous. Things...
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Operations
Some of our account managers are very knowledgeable about the application, but some were in training...
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Culture
Our providers are very disappointed with how the product works compared to how it was promoted to...
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Loyalty
There is a learning curve for the product, and things will improve as we go.
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Product
Epic has a start to their PDFs automatically having character recognition and automatically...
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Loyalty
The next generation of EMRs is going to make Epic need to be much more competitive.
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Product
If Epic could automate data entry in a much more context-specific way, that would be hugely helpful...
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Relationship
We are able to get ahold of Epic at whatever level we want very quickly.
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Product
If there were shareable data about productivity or if our productivity with the EHR compared to...
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Relationship, Product
From a promise standpoint, Epic has been reliable. The upgrades have gone very well.
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Loyalty, Product
I would like to see better integration of outside information with the EMR. Epic is moving to FHIR...
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Product
We would like to be able to facilitate care in a more effective manner outside of the physical...
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Product
The one part I am impressed with is the interoperability aspect of things. The EMR is really...
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Operations, Product
I sometimes struggle with the system's upgrades.
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Operations
When it comes to training, Resolute Hospital Billing keeps us certified.
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Product
Epic's product is easier to maneuver through and more user friendly than other systems.
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Operations
Most of the training that we get for Healthy Planet is Epic giving us some things to read and...
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Product
We sometimes have areas we are concentrating on that we can't build Healthy Planet to address...
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Product
It is clear when we use the program that the pieces were developed as a whole. We don't have an...
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Product
I haven’t heard anything bad about MyChart. Even my mother can use it, and she is not tech savvy at...
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Relationship, Product
Epic does a lot of updates, and we get everything. The product makes us aware of updates.
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Relationship
Epic is very timely in getting back to us about issues. If I create a ticket, the vendor is right...
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Product
Using MyChart, patients can message their provider, schedule or cancel appointments, talk to a...
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Product
We have been on Beacon for a while. We like its integration with Epic's EMR, and we appreciate its...
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Relationship, Product
There are some areas where Beacon falls short, but we are able to have discussions with Epic, and...
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Relationship
We feel like we have a good relationship with Epic, and we get executive involvement for their EMR,...
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Relationship
The vendor's support people are good and responsive. I would like to see more expertise from the...
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Relationship, Operations, Product
Epic releases quarterly updates, but there aren't always a lot of new things to add. However, it is...
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Product
We would like to see the system's ease of use improve. Also, many of our clinicians feel like the...
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Value
Epic's systems are really expensive, and it has been difficult for us to understand the dollars that...
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Operations
Epic will schedule trainings to help us stay certified, and they use the same approach with each...
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Value
We never get our money's worth, but we have some major optimization for the product planned. I am...
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Value
Epic tries to avoid charging us extra, but there are some new charges coming our way that we are not...
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Product
The inpatient product is harder to use than the outpatient product because there is not much interoperability....
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Loyalty, Product
There are a lot of enhancements from Epic on inpatient nursing workflows to reduce the time they...
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Loyalty, Relationship, Product
There is talk about doing more with bots. Epic is working on processes to use AI to go through...
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Product
Epic has been doing good enhancements on MyChart. We have the best product in the market; we are stable....
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Loyalty, Product
We want to do patient check-ins through MyChart by automating the whole process for them. We are...
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Relationship
I really like Epic's concerns about doing things right, in a socially responsible way, and with a...
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Relationship
I don't work with companies very often, but I work really closely with Epic’s team, and I find the...
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Relationship, Product
There are always bugs in every product, but I think it is important to note that when something...
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Relationship, Product
The detail in the vendor’s documentation and things is impressive to me.
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Product
Epic gives us too many ways to trip ourselves up because there are just too many options for things....
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Loyalty, Operations, Product
There have been significant improvements. A lot of our new physicians are becoming more used to the...
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Operations, Product
There are a lot of different ways to do a lot of different things, so sometimes people get lost, or...
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Operations, Product
Epic provides tip sheets, and they have a playground environment, which is nice because we can go in...
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Product, Value
The product is quite expensive, but it is one of the better systems out there. The system flows...
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Product
There are some opportunities with uploading EKGs, ultrasound images, and things like that to make...
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Loyalty, Product
We are starting to see the vendor deliver new technology, especially with how AI is evolving, and we...
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Product
Secure Chat fills a bit of a void for quick communication between clinicians and nurses for patient...
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Relationship, Operations
I would say to a peer considering Secure Chat that if their team is strong and capable and if they...
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Product
The challenging part of Secure Chat is its high level of configurability. Some people in smaller...
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Product
We really like the avatar for lines, drains, and airways (LDA). The end users do much better with...
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Product
We would like to see Epic improve the blood transfusion process. It seems to get a lot of people...
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Product
We are happy with Beacon, and we have no concerns about it. We like the treatment and therapy plans...
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Product
Beacon is easy for the nurses to use because it is well integrated with the pharmacy tool and the MAR....
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Product
EpicCare Ambulatory EMR is not a standard, out-of-the-box Epic system. We need the system to help...
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Product, Value
The system helps us see problems and measure how we are doing against others. I would like to see...
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Relationship
When we have conversations with the vendor's people, it becomes apparent that Epic doesn't run...
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Relationship, Product
Our improved satisfaction with Epic is a matter of spotting opportunities. Epic has the same data...
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Product
I would like to make a note about pushing Epic on their mobility tools, especially during the...
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Loyalty
Secure Chat is just going to get better and better. For example, one thing that I know Epic is...
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Relationship, Product
Epic’s delivery of the solutions and upgrades is overwhelming because they develop so much good...
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Relationship
Being fully proactive when we have a change of guards can be difficult for Epic, and they don’t know...
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Loyalty, Operations
We decided to roll out Secure Chat to some roles in our organization, and the physicians are in a...
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Product
Secure Chat is one of the best tools that Epic has ever developed. One thing that the physicians...
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Relationship
One thing that I appreciate about Epic is they tell us what is coming versus what is live with our...
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Product
There is a seamless workflow between Secure Chat and Epic's other systems. For example, when Epic...
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Operations, Product
Some older physicians who are not technologically savvy need more training on the bells and whistles...
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Loyalty, Product
Prelude is an excellent product, but because of the way that it handles value-based care and...
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Loyalty, Product
I would like to have patient-reported outcomes within Healthy Planet. We are often pushing ahead....
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Product
Epic is not working on community things. A lot of things outside of healthcare drive health. Epic's...
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Loyalty, Product
Healthy Planet has great tools, but they sometimes feel like an afterthought to the clinical part of...
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Product, Value
The product’s clinic workflow and standardization as well as integration with charging from a...
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Product, Value
The product is very heavy in terms of clicking and navigating. There are 50 million ways to do the...
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Product
One strength of the product is its performance, such as navigation speed and response time. Those...
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Relationship, Operations
Epic keeps their promises more than any other vendor. Epic is very good about rapid development for...
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Value
Our main support person with Epic has not charged us extra for any of the projects that they have...
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Product
The biggest thing that Epic gave us was an enterprise solution that provided more integrated care...
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Relationship
Our Epic account executive is very good, but there is a bit of a hierarchy, so getting to the right...
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Product
Resolute Professional Billing is more standard and straightforward than Resolute Hospital Billing.
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Product
I love Dorothy. I don’t have any issues with it. I think it is user friendly and uncomplicated, and...
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Product
Secure Chat is not as customizable as the users would like it to be. People want more ability to...
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Relationship, Product
In terms of delivering new technology, there are a lot of things that Epic has been talking about...
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Loyalty, Relationship, Product
There is a lot of back and forth. We will ask for something, and then Epic will say that it will be...
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Product
Beacon is more user friendly than before, but one of Epic’s latest upgrades has added way more...
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Product
We are able to build Beacon and have it set how we want. We can customize what we want in the system...
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Product
It is not easy to queue and send bulk text messages to patients who are on MyChart.
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Operations
The training was really good. The workflow, best practices, and use cases were where Epic failed; it...
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Product, Value
The product is so configurable that we almost need a consultant to do what we need.
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Relationship
There is no support from Epic. I have to go through a lot of hoops to get anything. I can put in a...
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Operations
Epic has a very standard training program, so I am good with what they do. They know exactly what to...
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Relationship
We have a couple of contacts at Epic, and I had a good relationship with one of them, but they fell...
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Product
We would like to see improvement in the integration of the payer plan authorizations.
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Relationship
I don’t use Epic’s support. I have weekly meetings with their people, but I don’t call somebody, and...
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Relationship
Epic has benchmarks, and they try to tell us where other organizations are doing better than we are.
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Product
Epic’s greatest strengths are the integration of their products and how easily they adapt to outside...
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Operations
Epic trained us on their overall product suite. The training was very generic and not specific to...
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Relationship
Epic has struggled with the quality of their support team. The vendor has used third parties to help...
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Product
The product integrates really well with Epic's inpatient EMR. That is nice; the integration gives us...
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Operations, Product
The product is very easy to use. I work in the background, and I have a lot of complaints, but...
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Relationship
Epic is very reactive. The teams that help us don't seem like they have worked in pharmacy settings....
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Relationship, Product
Epic is very slow to update and upgrade things. The vendor tells us what they have, but the vendor...
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Relationship, Product
We make a lot of suggestions, and it can take years for something minor to be rolled out. The vendor...
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Relationship
We have met with a lot of Epic’s people, and the vendor has seemed willing to develop what we have...
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Loyalty, Product
The product is Epic’s bread and butter. The updates are pretty substantial and typically meet our...
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Operations
Epic trains our trainers, and they have good training videos and tools.
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Relationship
We mostly use our internal people for Epic support. They are in constant contact with Epic and use a...
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Relationship
Epic’s executives have their hands tied all the time. Maybe that is because of the vendor's slow...
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Relationship, Product
Thanks to the product, the hospital functions well, and we can run reports and understand how we are...
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Product, Value
Epic automates processes for us that used to be manual, and that has helped us reduce our claim...
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