Epic Suite Commentary
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Subject Expert
Coray Tate
SRU Manager
Commentary Summary
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User Commentary
Loyalty, Product
I think that satisfaction with the product is somewhat limited by our internal failures to...
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Loyalty, Product
Epic's systems are highly configurable. Now that we are on Epic's systems, we can outsource all of...
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Loyalty
The trajectory of Healthy Planet is going to be very similar to Epic's trajectory with their other...
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Loyalty, Product
A lot of the functionality that meets our needs is dependent on merging data science tools along...
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Operations, Product
Healthy Planet has been doing well. However, there is a widespread disconnect between the enterprise...
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Loyalty
There is going to be an arms race with health systems. We will have to see whether third-party...
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Loyalty, Operations
Our actual implementation of Healthy Planet was very sparse. It isn't an actual platform, and it...
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Value
The up-front cost of Healthy Planet is pretty exorbitant. It is like going to a very nice Las Vegas...
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Loyalty, Product
Healthy Planet works really well within the Epic suite, but it only works so-so externally. Compared...
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Loyalty, Product
The only things that we aren't happy with about Beacon are some company-wide decisions that affected...
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Loyalty, Product
Beacon is easier to use than any other program that we have seen. That is why I want to rate it so...
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Operations, Product
Our team does all of the training, not Epic. We have to tweak some things to make the system work...
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Product
We used to use a recruitment agency. The big part of using Epic's systems is that everything is one...
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Relationship, Operations, Product
With all of the applications, Epic is good about letting us know about functionalities that are...
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Operations
We have been very happy with Beacon so far. There are little things here and there that we wish...
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Loyalty, Product
MyChart certainly pulls in information nicely from other folks who are on Epic systems. It doesn't...
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Value
We always pay through the nose for Epic, but MyChart is probably worth it. It is so tough to...
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Product
I like MyChart. MyChart works pretty well. For overall ease of use for patients, MyChart is pretty...
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Operations
Epic is a little better than average in terms of implementation. Epic isn't horrible, but they...
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Relationship
It is hard for me to separate Epic’s proactiveness for the different modules. Some Epic modules are...
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Product
Healthy Planet still has a lot of trouble pulling things in from other places. It still ingests data...
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Loyalty, Product
My satisfaction with Epic hasn't changed for a couple of years. I sort of like Healthy Planet, but...
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Loyalty
I deal with our host more than Epic, although I do have Epic contacts, and they are great too. Using...
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Product
We love the software. If people are looking to build a rock-solid business that allows them to scale...
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Value
This year felt like a marked change with Epic where the vendor wanted to charge implementation fees...
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Operations
A big pain point has been Epic’s responsiveness in terms of implementation timelines. I bought...
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Product
What would increase my satisfaction with the overall product quality, including upgrades, would be...
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Relationship
We have named individuals we work with, so we aren't reaching out to just a phone number for...
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Loyalty, Relationship, Product
There is a bit of a gap in support for longer-term care. The system is a little less optimized in...
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Value
We get really great tangible outcomes that we are able to measure from implementing Epic’s features;...
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Loyalty
The reason I'm not fully likely to recommend this solution is that in a similar organization to...
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Operations
The training is classes where we are sending analysts to get additional certifications, and those...
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Product
We have had a lot of things going on with MyChart recently. For example, sometimes we get a bunch of...
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Product
Epic has helped a bit with patients finding the right functionality in MyChart. Sometimes people...
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Loyalty, Product
MyChart is the patient portal that is connected with Epic. Patients can log on to interact with...
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Loyalty, Relationship, Product
There are things that come up that we need some Epic development on. We will open Sherlock, and some...
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Relationship
Epic’s technical services do a great job of providing support for us. My team touches base with them...
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Relationship
Our host does a pretty good job in the background to keep us current and up-to-date, so I wouldn't...
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Loyalty, Operations
Wounds take time to heal with any EMR transition, but I would decide again to go with our host’s...
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Loyalty
We went from multiple EMRs to Epic's system. Obviously, that was a big selling point. It would have...
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Product, Value
The ability of our medical staff across departments to transition care has been excellent. We do not...
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Operations
Going live as an Epic Community Connect site is always challenging because we don't have as much...
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Operations
One of the challenging models Epic has is superusers. Those are difficult to grasp, especially for...
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Operations
Training is difficult for our host’s version of the system because each variation of the system is...
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Culture
One of the complaints we see from physicians is it feels like they are sold on a bill of goods that...
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Culture
We had our agreement in place, and our host was very open, cordial, and understanding if we had to...
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Relationship
We have a leader assigned to us who we routinely work with on priorities and projects. The leader...
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Product
One of the things that makes it challenging for a larger health system to provide the system to a...
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Product
I would recommend Healthy Planet based on some of the functionality that we use and the support that...
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Loyalty, Product, Value
We use Compass Rose within Healthy Planet; Compass Rose is tailored specifically for ambulatory case...
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Loyalty, Relationship, Product
There are still probably a couple of gaps where we have to go outside of Epic, like for some of...
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Loyalty, Value
We are tethered to Epic. We pay for the suite of services, so it is more bundled. Healthy Planet is...
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Relationship
My team has a very close contact person with Epic. We meet regularly, and they have a ticketing...
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Operations
We don't really get training from Epic on Healthy Planet. We have our own training team that we...
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Relationship, Product
Epic is pretty transparent on functionality and upcoming functionality. They don't tend to...
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Product, Value
In terms of the product driving tangible outcomes, it is hard to say because Healthy Planet...
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Relationship
We get pretty regular executive attention.
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Product
I wish that some things from Epic would come out a little faster. On several occasions, we have been...
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Value
We would love it if EpicCare Ambulatory EHR could be cheaper. Epic charges a pretty penny, but they...
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Relationship
Epic's customer service model is phenomenal. The vendor has high standards, and if there is ever a...
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Relationship, Product
The amount of self-service information that Epic has is phenomenal, and Epic's user web is really...
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Relationship, Product
The only thing that I would want Epic to improve is our service times. Right now, we are running a...
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Product, Value
I do like that the community providers have access to a system that is phenomenal. Epic is number...
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Operations, Product
When I compare what Epic was several years ago, there have been so many upgrades and improvements...
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Relationship, Operations
We have had a couple of issues since the go-live. While we were building the system, I wanted my...
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Value
We are charged for everything, even for the people who come to do training. The quality of the...
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Loyalty, Operations, Product
Coming to this organization with my knowledge of Epic, I felt that I had a lot more control over how...
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Operations
When it comes to training people on Healthy Planet, we ultimately have to do that on our own, and we...
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Loyalty
I would purchase Healthy Planet again because it provides one complete point of perspective for...
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Relationship
Some of the tickets that we have sent to Epic have gone unresolved. We ask for complicated things...
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Operations, Product
The vendor could make things easier for us by reducing the time it takes for us to complete tasks in...
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Value
We experienced some unexpected things with the vendor's charges. Whenever new AI comes up, it is...
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Relationship, Product
Epic still views some of their systems as separate, like Healthy Planet and Caboodle or Slicer...
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Product
Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...
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Product
Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...
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Product
Resolute Professional Billing is a struggle. If Epic could make it function more like Resolute...
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Product
I would say the strength of Resolute Professional Billing is that the view of it for the end user is...
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Product
From a Beacon oncology perspective, it would be nice to be able to get a larger snapshot view of...
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Product
Sometimes in its versatility, Beacon becomes a little more cumbersome, especially when we have...
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Operations
The initial implementation of Beacon taught us how to use the system. This may be true for some of...
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Loyalty, Product
I have concerns about clarity and safety around treatments, especially therapy plans. Therapy plans...
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Loyalty
We went with Epic's Beacon system because as a network, a plan was derived to move everything to one...
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Loyalty, Product
Our previous product was built from the ground up and designed for cancer centers and oncology...
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Relationship, Operations
With Epic, we have an escalation structure that goes to a person that is specifically an expert in...
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Product
Secure Chat integrates so nicely with Epic's EMR. Any third-party solution would not do that. Secure...
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Product
I would like Epic to make Secure Chat’s notifications more customizable. Also, the biggest challenge...
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Relationship
Epic really does customize our client support team that we work with. That is one of the things they...
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Loyalty, Relationship
We had an external vendor that wanted to partner with our organization and do some of the things...
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Product
Epic obviously has some opportunities to improve the ease of use of Resolute Professional Billing,...
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Operations
Training might be something Epic could improve on. They have good testing for the implementation on...
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Loyalty, Value
I think Epic is still number one in the industry, so I don't know that we would ever switch away...
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Operations, Product
We have had good upgrades and releases with Epic because they lay out a road map and the testing....
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Operations, Product
Hospitals are more complex than the ambulatory side, so Community Connect EpicCare EHR has to be...
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Operations
Our host organization brought in external resources for our training, and we weren't a huge fan of...
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Value
Coming off of our previous EHR system, one of my favorite things about Epic is they aren’t a...
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Operations
I do have access to some of the direct Epic training, and that has been very useful. It is a bit...
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Product
Community Connect EpicCare EHR just flows nicely. We can split our screens and easily toggle from...
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Product
This is a very specific thing that isn't really too important, but I would like to have the ability...
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Product
Community Connect EpicCare EHR is user friendly with robust reporting. I am very happy with the...
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Product
Healthy Planet aggregates data and provides prospective opportunities for improved Hierarchical...
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Relationship, Value
Support from Epic for Healthy Planet is good. I wouldn’t change much. We receive our money's worth,...
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Product
A lot of time is spent on the user end to validate the codes identified as potential opportunities...
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Relationship
Epic keeps their promises overall. If there is something they can't implement, they do a good job of...
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Product
The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...
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Product
Secure Chat is a good functionality that Epic introduced because folks have been looking for ways to...
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Product
Part of the problem with Secure Chat is that it can sometimes be very intrusive. If we have people...
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Relationship, Operations
Epic's handholding during implementations is good. My experience with the vendor's customer service...
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Product
The one thing that has always been difficult about EpicCare Ambulatory EHR is the way it is divided...
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Operations
Epic has a lot of their own training materials and web pages that they can use for things, but they...
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Relationship
EpicCare Ambulatory EHR is the only EHR that I have ever worked on. In my experience, working with...
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Loyalty, Product
EpicCare Ambulatory EHR is always improving. Recently, Epic has been trying to get more...
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Product
Epic has the largest EHR or the most adopted, so we get a lot of customization. There are a lot of...
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Loyalty, Relationship, Product
The Secure Chat upgrades have been pretty seamless and do everything that Epic says they will do....
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Relationship, Product
Epic keeps working on improving things for Secure Chat, but sometimes I wonder why they didn’t bring...
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Relationship
The support from Epic is very good. They reach out regularly, meet with me, address my concerns, and...
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Product
Cupid meets most of our structured reporting needs. It is easy to use, but it doesn't have an...
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Relationship
If Epic makes a promise, they keep it. But there are a lot of things that Cupid just can't do that...
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Loyalty, Value
We put a lot of effort, time, and money into Cupid. We are not getting rid of it. We really wouldn't...
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Loyalty, Product
I want quality and revenue, and I want them now. That is a huge undertaking. The vendor wants to...
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Value
I'm sure Epic is going to nickel-and-dime us to death like everybody else. Nothing is free. The next...
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Relationship
Recently, we have had some bumps just because of staffing changes on Epic’s side. But overall,...
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Loyalty, Product
Cupid is cardiology specific, but the build is more cumbersome than the build with a vendor I...
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Relationship, Product
There have been some bumps with upgrades. Sometimes Epic will promote a new functionality in...
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Value
I definitely think EpicCare Ambulatory EHR is a good value, but I wouldn't say it is a bargain.
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Product
EpicCare Ambulatory EHR is pretty complex and challenging, and there is a learning curve for it....
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Operations
There are tons of ways to look through the data in EpicCare Ambulatory EHR. The challenge for us is...
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Relationship, Product
I like Epic because there is a lot of standardization. There is ease in pulling data from different...
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Operations, Product
The only thing that can be confusing sometimes is that each person can customize their Epic view to...
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Product, Value
If we are willing to put the sweat into Healthy Planet, we can make the tool do some amazing things....
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Product
The Chronicles version of the Healthy Planet database does work well, but when we have to move its...
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Relationship
Epic has some really good people. They have a committed workforce that does care about the customer,...
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Product
We want more simplified processes to take metrics and data that we refine in Healthy Planet and have...
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Value
Healthy Planet does cost a lot of money in personnel time. The time cost is not actually with the...
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Product
The reports could be simplified so they load faster, but we do need critical data to validate things...
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Product
The interoperability with Healthy Planet could be done better. The system is not really built to be...
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Product
When we are trying to do things at scale, we may want to pivot into the cohort and see them in the...
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Relationship
There was a lot of proactive engagement from the person who was running Healthy Planet; that was...
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Relationship
I have always said Epic stands out in two things. The beauty of Epic's system is that everything is...
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Value
Epic has gotten a lot better about charging because before, they charged for every little thing, but...
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Relationship
Epic has a pretty high turnover rate with the technical support staff. We have been very lucky in...
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Relationship
Epic is good about telling us when there is an issue, like when something is broken or when there is...
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Product
We really don't base any workflows on Secure Chat because it is an optional technology. People can...
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Product, Value
The biggest challenge we are facing with our communication strategy is interoperability between the...
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Value
In some cases, Epic doesn't charge for something when they should and could. Other times, they...
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Loyalty, Product
One of our big needs and the reason we are using the Secure Chat product today for clinical...
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Operations
A lot of the feedback that we got on the training from Epic was that the classes were fabulous, but...
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Loyalty, Product
We like the security of Beacon. It has all kinds of different safety features, and that is very...
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Relationship
Epic has a person assigned to our site and a Cupid TS person assigned to us who I can reach out to....
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Operations
We are very happy with the quality of Epic’s implementation services for any recent upgrades. Epic...
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Product
I know Cupid at a high level, and I don't hear any complaints about it. The system does what it is...
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Relationship
Epic is constantly innovating. We don't have any concerns there. I'm sure there is some stuff on the...
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Relationship, Product
Cupid has all the features we need. Epic is constantly improving things, so I always feel like there...
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Product, Value
EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...
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Relationship
As far as support goes, the technical support staff members that Epic assigns are fantastic. They...
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Relationship
Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...
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Product, Value
EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...
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Relationship
With Secure Chat, we knew what we were going to get. We talked to other organizations, and we...
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Product
Secure Chat has some limitations. It doesn't do some things that other basic chat communication apps...
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Loyalty, Relationship, Product
Epic is very innovative. The AI world is leapfrogging, and that will be a game changer. AI will...
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Loyalty, Product
Secure Chat is improving. It is integrated with Epic's other systems, and it has some features that...
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Operations
We had to do a lot of training for the system ourselves, but we got materials from the vendor, and...
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Product
Most of our challenges didn't have to do with Secure Chat. They had to do with integrating Epic's...
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Relationship
I have been told that it is easier to get ahold of folks with Secure Chat than with other solutions...
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Value
Everybody is pretty happy with Beacon as far as I know. I don't hear any comments from those above...
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Product
Beacon is a complicated build. Some of the dosing capabilities around carboplatin, which doesn’t...
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Relationship
Epic is great about communicating some of the changes in the solution and with functionality. They...
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Operations, Product
Beacon is great because it is customizable to everybody's unique preferences. However, sometimes...
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Product
One strong feature of Beacon is that if we have someone receive their first cycle of chemotherapy...
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Product
With the chemo consents in Beacon, if the patient doesn't have a preferred language other than...
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Product
With Beacon, I like the fact that we can track our outpatient interventions in the flow sheet...
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Product
A strength of Beacon is the ability to have all the appointment requests, lab orders, and call...
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Value
With MyChart, we have had great adoption as we have moved away from our old portals. MyChart is...
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Product, Value
Using MyChart has been great. We are a small hospital, and patients who also go to other...
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Loyalty, Relationship
Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...
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Operations
Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...
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Relationship, Product
If we have new billing regulations or something coming up, Epic sees that. They have people tied to...
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Loyalty, Product
When Epic introduces new things to the market, they are still learning some of the new things. But I...
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Relationship, Operations, Product
I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...
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Relationship, Operations
If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...
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Operations, Product
Epic's system is very complex. The good part about it is there are lots of checks and balances. It...
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Loyalty, Product
We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...
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Culture, Value
With Epic, there are some things they charge us for that surprise us. That doesn't happen often....
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Operations
With upgrades or anything specific that we are implementing and need Epic’s services for, the...
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Product
A big part of the mental health world is accessing checklists and data from people outside of Epic's...
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Relationship
Epic has a data aggregation warehouse that collects data from all of the Epic instances across the...
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Operations
The tricky thing about outcomes is that a lot of our Epic implementation was due to local work and...
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Loyalty, Product
It has been a while since I have been a new user of the system, but I would rate the system pretty...
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Relationship, Product
Epic could improve some minor order-related things and update the medication lists. But Epic has...
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Relationship
When we have a concern with Dorothy, we usually put in a work order and tell Epic what our issue is,...
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Product
One of the biggest reasons we like using Dorothy is the interface with our electronic medical...
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Product
Epic LTC provides us with everything that we need that I'm aware of so far, and we have tons of...
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Relationship, Operations
We do updates based on CMS regulation changes, and Epic provides us with a step-by-step checklist of...
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Loyalty, Relationship, Value
We are meeting with Epic to talk about certain things that we would like to have happen in Epic LTC,...
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Product
On the therapy side, Epic LTC doesn't provide the functionality based on the way that we currently...
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Product
Sometimes there are places where certain things will be on third-party systems rather than on Epic's...
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Culture, Loyalty, Relationship
Epic knows their product. If they say that we will be able to do something, we might not be able to...
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Relationship, Operations
I have to recertify every so many years, and I have to keep up with new-version training, and Epic...
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Product
Epic is our EHR, and even with issues, it is much easier to have something like Epic LTC that is...
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Culture, Value
With Epic, I know we have some charges for certain reports that seem a little high, but I don't know...
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Loyalty, Operations, Product
The transition to Epic was a little rough, but we are set up now, and transitioning to a different...
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Relationship
Epic is a little slower when it comes to working out new features or certain requests that we have....
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Relationship
There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...
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Relationship, Product
Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....
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Product
I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...
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Relationship, Product, Value
I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...
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Relationship, Product
Epic’s road map looks like a good plan and has a lot of good things.
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Product
There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...
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Loyalty, Value
We switched to Epic because we weren’t integrated across the board with our previous vendor. That...
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Relationship, Operations
We have a great team from Epic that is very present, and they give us overviews of upcoming upgrades...
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Relationship
We have to go through some layers to get to someone empowered to solve our problems at Epic....
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Product, Value
Healthy Planet does a lot of things really well. Epic defines what good data is, and I can...
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Loyalty, Relationship, Product
Epic is working on their VBC road map for their analytics, and that continues to be important. That...
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Relationship
Epic needs to expand more on operational sensitivity. It is almost more like operational awareness....
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Product
The problem with Healthy Planet is it is sometimes inflexible. We can't make it do what we want in...
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Relationship
I am pleased with Epic. We can get to a problem solver easily. It is a different level of support. I...
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Operations, Product
The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...
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Value
I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...
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Relationship, Product
Epic's system is obviously one of the most highly used tools, so people typically come with...
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Relationship, Operations, Value
Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...
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Relationship, Operations
Epic’s customer support team meets with us quite often, and Epic is really good at training.
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Product
When we first went with Epic, the account notes were on our storyboard, which was accessible and...
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Product
Community Connect EpicCare EHR is great. We have had no problems or issues. We have recommended the...
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Relationship
I have never had a problem with Epic’s customer support team. They are very efficient and fast. They...
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Relationship
Epic is very open to the idea of us talking to their developers. Their developers take our thoughts...
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Relationship, Operations
The training for Healthy Planet is good because Epic usually gives us a dedicated technical services...
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Relationship
Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...
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Relationship
Epic owns EpicCare Inpatient EHR, so they intend to optimize running their system the best of...
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Value
Epic is ahead with being proactive. They do a lot of strategic education on information they have...
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Loyalty, Product
Epic keeps rewriting the UI, but the system is still an older product. Hyperdrive is not made...
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Culture, Value
The only negative to Epic is their inability to give us written SLAs. Epic can host for us, but...
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Relationship
I have talked with Epic executives. How they run their business is truly very friendly. That friend...
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Loyalty, Relationship, Product
Certainly, Epic is getting better at interoperability. For many years, Epic was in denial, and then...
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Relationship, Product
The system is stable. It never crashes or fails from a software perspective. Epic’s upgrades work....
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Operations
The Epic project never ends. We have to constantly optimize this thing. We get so many requests now...
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Relationship
Epic is Epic, so they follow their own methodology. But I am very happy with Epic. Even with their...
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Value
Epic doesn’t take everything into consideration when implementing enhancements. I suppose that is a...
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Culture
Epic oftentimes promotes or demonstrates things in a perfect world and doesn't really bring in any...
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Product
Epic’s upgrades have had many more issues in the last couple of years. We are frequently getting...
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Product
When we go in to pull a patient who has been seen in the clinic and is not an inpatient, and we...
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Operations
In terms of integration, there is nothing the vendor can't do. Also, we have never had issues with...
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Product
If having the right level of integration means interoperability or the ability to communicate with...
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Relationship, Operations
From a physician-user standpoint, I think Epic needs to communicate better what their system is...
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Product
MyChart is pretty easy for the end users. Integration is pretty good. There are a few features where...
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Relationship, Product
Based on my experience with Epic, the process of development and getting updates on features we want...
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Product
I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...
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Relationship, Product
Epic has steering boards for all different disciplines and specialties. Some of the board members...
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Product
Like most institutions, we are probably an update or two behind the latest version. Most...
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Loyalty, Product
Epic has a good vision for where they are going. I think that one of the solution's strengths is...
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Product
Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...
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Operations
During upgrades, Epic makes themselves available. They are online during the downtime and for all of...
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Product
Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...
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Product
In the space of AI and automation, other applications, like clinical applications, have a bridge,...
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Loyalty, Relationship, Product
Epic is like an iPhone. Things work great as long as we stay within their universe and use their...
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Operations
Our implementation is a big lift. The resources we have been provided to help build the foundation...
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Loyalty, Product
The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...
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Product
One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...
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Loyalty, Product
Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...
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Operations, Product
The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...
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Relationship, Product
When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...
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Relationship
Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...
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Loyalty, Product
There are still a number of documents that live in a folder, and Epic is making some progress to...
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Loyalty, Product
I like the ability to receive notifications however the patient chooses, whether that is text,...
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Value
Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...
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Loyalty, Product
We get complaints from our cardiologists about Cupid from time to time. Our people want something...
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Culture, Value
Epic doesn't avoid extra charges. When we try to do module implementations, it is mind-boggling to...
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Relationship
Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...
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Product
The improvement we would like to see in the product is how our host sets up lab reportables and...
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Operations
Our host had training, and they had to have continual meetings. For a while, we were still trying to...
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Product
The product is so intuitive. It is smart, and relevant things present to us. We get female things...
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Relationship
Our host didn't have something figured out with billing, but that has recently been fixed. We can...
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Loyalty, Product
If we let the system do what it is supposed to do, it works. I love the work queues and how the...
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Culture, Product
The struggle with our host has been their understanding of professional billing versus hospital...
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Product
What I like about Community Connect Resolute is how we can set up different rules to make things...
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Operations
Our billers got training from our host, but we had a lot of manual processes in place from legacy...
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Loyalty, Product
The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...
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Product
The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....
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Value
Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...
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Relationship
One thing that has gone well is that we have had a lot of support. Epic's support is really awesome....
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Operations, Product
MyChart does provide a lot of use, but there are a few things in the user interface that could be...
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Loyalty, Product
Epic delivers new technology; we are just not configured to adopt all the new technology yet, so...
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Product
The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...
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Loyalty, Relationship
My satisfaction with the vendor’s executive involvement is primarily because my executives have a...
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Product
There are things that are a little bit different in our facility type as opposed to general...
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Loyalty, Product
If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...
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Relationship, Product
We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...
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Operations
Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...
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Product
Epic provides options, and then we can customize the system to our own institution where we need to...
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Operations, Product
When we look at the build on some things, there are still some things that are very primitive, and...
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Relationship
Epic could be better with their proactive support. A lot of times, they wait for us to contact them...
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Relationship
In the big picture, Epic is especially good at sharing what they are currently working on and then...
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Relationship, Product
There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...
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Loyalty, Relationship, Product
We are working with other vendors on some communication devices. I think Epic really works well in...
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Relationship, Operations
Each area has an Epic person assigned to them, and I know from past upgrades that they have been...
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Product, Value
I have worked in enough institutions where we have used Epic's system to know that it is definitely...
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Relationship
We like the functionality and configurability of Resolute Professional Billing. Even if we come...
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Product
What Epic's system doesn't do such a good job of is identifying when it is about to generate a...
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Operations
Prior to using Epic's system, when we were working on legacy systems, we often found out that we...
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Operations, Product
With Epic, the story is that it is all about picking the right host when using the Community Connect...
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Value
The host we are with initially started out with a fairly flat model, and they have started to...
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Product
In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...
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Relationship
I use the support from Epic's user web, but I don't get any real support from that. In my role, I...
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Value
The system's measurable outcomes are affected by many different things. It is hard for us to point...
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Product
Healthy Planet is constantly being developed, but sometimes, the first version of something in it is...
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Product
The tricky thing about Healthy Planet is that the platform is across everything, so compromises have...
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Loyalty, Operations
Epic is very effective at training users for their scenarios, but Epic's scenarios sometimes miss...
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Relationship, Product
There is nothing better than Epic when it comes to EMRs. Epic is always on the cutting edge.
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Product
The ability to link to other Epic products, even other instances of Epic, and share records on...
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Product
MyChart is actually really easy to navigate. It can share access with somebody we want to share...
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Relationship
Our Community Connect person is amazing. They are very responsive. However, Epic is sometimes a...
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Operations
Our Community Connect host does the best they can with training, but we have to take that training...
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Loyalty, Product
When we compare EpicCare Ambulatory EHR with other EHRs, the system is as user friendly as an EHR is...
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Culture, Relationship, Operations, Product
It is really common for Epic to say that their system can do something, but when an organization...
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Value
We are embedded with Epic's systems. Organizations have to buy Cupid if they are going to do...
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Operations
Epic's training is really poor. Epic doesn't focus on the actual needs of end users. They just dump...
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Relationship, Product
Cupid is very integrated with our systems. Everyone is on the same structured reports. Epic is very...
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Product
Epic gives users plenty of advance notice when they are changing something and when there are...
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Product
When we want to customize something in Cupid, the system's structure is too rigid. The solution...
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Operations
It seems like Epic adjusts what their rollout will be until minutes before it is actually deployed....
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Culture, Value
In the past, Epic was pretty good about not charging for every little thing. However, they just made...
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Operations, Product
I like the system's video-visit capabilities. The vendor has done a good job of integrating their...
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Product
I would like to see more customization options in MyChart. We can't change the wording on any page...
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Operations, Product
Some people say that MyChart is hard to use. Epic really limits our ability to customize things....
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Operations, Product
Epic should continue to streamline MyChart and make better education about how to allow multiple...
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Product
MyChart is a great platform. Most of our feedback from our patients is that they are satisfied with...
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Loyalty, Product
Dorothy is still maturing. It is one of Epic's newer applications, and it is a work in progress. For...
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Loyalty
We had no limitations going into Dorothy, but we wanted to stay committed to iOS and Android. We...
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Relationship, Product
We have some pain points in the system. There is a lot of progress that the vendor could make,...
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Product, Value
EpicCare Ambulatory EHR is the best and most comprehensive solution on the market. It is very...
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Product
Epic does a great job of integrating their systems with external solutions. That is a pretty...
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Product, Value
The best part of the system is the way it handles some scheduling changes. It is able to route our...
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Loyalty, Product
So far, Epic has kept all of their promises. We are still waiting on some old data, but I don't...
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Value
EpicCare Inpatient EHR costs a lot of money. I have never spent that much money personally. However,...
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Operations
I would like to have some additional hands-on training for my job title. Overall, though, Epic's...
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Relationship
Epic's executive team members are extremely helpful. Epic's people will come on-site or set up an...
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Culture, Product
EpicCare Inpatient EHR absolutely works as promoted. In fact, it probably works better than...
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Relationship
My Epic technical support person is awesome and has been absolutely phenomenal. They have been...
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Product
I have used a few different EHRs in my career, and I have only seen how the sausage is made on one...
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Relationship, Operations, Product
When Epic pushes updates, there is no way to know what the updates are going to do until they are...
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Operations
I appreciate Epic's training process. Their classes are engaging, and their teachers are fun. I have...
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Product
EpicCare Ambulatory EHR is so complex. Once we figure it out and get our muscle memory down with how...
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Loyalty, Product
The product functionality in EpicCare Ambulatory EHR is not meeting all our needs today, and part of...
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Loyalty, Relationship, Product
EpicCare Ambulatory EHR definitely makes things measurable. That is one of the few benefits of...
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Loyalty, Operations
Community Connect Resolute is great. I think it is going to be a game changer for us. We had a...
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Value
Epic charges us for every damn thing. We pay an awful lot for EpicCare Ambulatory EHR. Every single...
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Loyalty, Relationship
Epic doesn't promise anything until it's almost ready to go live, but there is some cool stuff...
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Product, Value
Epic gives us a lot of opportunities to have some savings based on how many gold stars we get. Using...
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Operations
While I appreciate that Epic has some canned education that people can use, it often does not...
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Loyalty
If a provider is coming from an Epic institution to work at an Epic institution, the transition is...
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Relationship
With the way Epic works, if something is available, we will get it. If it is not, Epic is working on...
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Loyalty
One thing that we are really starting to delve into is placing orders through Secure Chat. We are...
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Product
Our regular upgrades are pretty smooth. The product offers an easy communication methodology within...
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Loyalty, Relationship, Product
One thing Epic should do better is make things more integrated and put together a unified...
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Relationship
Our host has not been a great Community Connect host. We have had lots of unexpected outages and...
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Product, Value
We have used Epic's system for many years now, and the restricted ecosystem has always been a little...
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Relationship, Operations
Epic will send us a detailed document showing what is going to change. The analysts who do the stuff...
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Operations
Epic has a template for us to use to build our training, and Epic has a lot of programs. If we want...
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Product
Epic’s interoperability is good. The continuous improvement is always exciting for me to see.
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Loyalty, Product
In Basket has been very painful for people because it is a closed message system that works very...
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Relationship
Epic has a lot of things they are offering everybody worldwide. If there is an opportunity that...
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Value
There is great ROI. At the minimum, Epic helps us not leave money on the table. There was a lot of...
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Relationship
Responsiveness is very important because no matter how colorful a product looks, there is a chance...
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Relationship, Operations
I would tell a friend to make sure they have the stakeholders early on in the project and to push...
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Culture, Operations
Our experience with Epic has been very good. My main issue is that there is no way that we can train...
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Product
I think Epic should make building rules a little easier and have more SmartForms that organizations...
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Loyalty, Product
Inpatient nurses have tasks in EpicCare Inpatient EHR, and we are going to be able to have the same...
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Relationship, Product
Epic is top of the line. My first entry into the EHR world was Epic, and I have seen the growth over...
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Relationship, Operations
Epic has their own dedicated team, but we have offered to help. We have a good relationship, and...
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Product
Secure Chat's biggest strength is its integration with other Epic systems. Users can stay within a...
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Product
I would like to be able to use decision support through Secure Chat. When a nurse wants to order...
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Loyalty
Money is a big deal to us. We would like a closed-loop system where we control everything, but we...
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Relationship
It takes our host’s support team a while to do things, but they are good. We get a lot of emails...
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Operations
At times, I am dissatisfied with how we are trained by our host. I feel like we have to train...
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Product
Community Connect EpicCare EHR isn’t always as intuitive as it should be, but that might be because...
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Product
The best thing about EpicCare Inpatient EHR is its ability to focus on quality outcomes. It captures...
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Value
Epic implemented a new pricing model for APIs that made it prohibitive to use API technology, which...
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Product, Value
There is an excessive number of clicks in EpicCare Ambulatory EHR.
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Product
I like the system's integration abilities. Patients are able to go to nonEpic options, and they can...
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Operations, Product
EpicCare Inpatient EHR is very click heavy and is not intuitive. It is not a product that we could...
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Product
The good and bad about this solution is that there are 50 million opportunities to do the same...
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Relationship
Our support person from Epic is amazing. Epic has different levels of severity for when they or...
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Operations, Product
Our main way of learning about functionality in the system is through Epic's user web. It is...
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Product, Value
One of the key things that EpicCare Ambulatory EHR does a great job at is tying the documentation to...
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Loyalty, Product
We are on Hyperdrive now, but we are still building things in Hyperspace instead of Hyperdrive. We...
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Product
EpicCare Ambulatory EHR is a decent product. All our doctors like it, and it does everything we...
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Operations
Epic hasn’t really provided ongoing training, but they have release notes and stuff on the user website....
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Product
Epic’s functionality that they showed at a UGM regarding automatic replies has a lot of promise....
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Relationship, Product
Epic is revamping their MyChart strategy. We have a different app for messaging because MyChart...
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Relationship, Operations
When we have questions about how to do different functionalities in EpicCare Inpatient EHR, there is...
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Loyalty
Our strategy is to look at what Epic has first, and if it doesn't meet the functional needs, then we...
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Relationship
I can't say when I last heard from one of Epic’s executives. I don't even think they listen to their...
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Product
I wouldn't buy Cupid again. Epic said that it was very versatile and that it could do certain...
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Product
We choose to use panels in nuclear medicine. When it comes to scheduling cardiology things, we do a...
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Relationship, Operations
Epic is a great partner, and they are very responsive. A lot of our training comes through our host....
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Loyalty, Value
If I were on the market looking for an EHR or PM solution, cost is probably the biggest driving...
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Operations
The initial training from Epic was not adequate for my office or my staff. It was sparse and not as...
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Loyalty
I like my old system better than Beacon. It was not my choice to change. We were acquired by another...
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Loyalty, Product
Healthy Planet's visuals are very overwhelming for clinicians out of the box. There isn't really a...
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Value
Epic has taken a path of subdividing and branching out various products with Healthy Planet for what...
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Product
The functionality for building reports in Healthy Planet is challenging and not very flexible. It is...
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Product
The biggest thing for me in EpicCare Ambulatory EHR is the provider documentation. The challenges...
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Loyalty, Product
Epic is part of our long-term plans. We have been on Epic's system for quite a while, and I have...
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Product
Epic's system is a great staple to our integrated EHR experience.
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Product
The system's functionality and features are extraordinary, and Epic does a really good job of...
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Product
I like the system's functions for inpatient and outpatient communication. We can see all of the...
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Product
It has taken a long time for us to get some of the reports that we need from the system. The slicer...
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Product
With Resolute Hospital Billing, there is better functionality that we don't have access to because...
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Operations, Product
With Resolute Hospital Billing, we just have to be trained on it, and it can be as complex as we can...
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Product
In Resolute Hospital Billing, we are able to drill down very quickly into what is on the dashboard.
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Loyalty, Product
Epic can very much dictate a lot of the rules around what they train on and whatnot, but the other...
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Relationship, Product
We are showing strong signs objectively and subjectively that we are understanding the functionality...
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Operations
If we were to do the Epic implementation again, we would insist on a timeline that included training...
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Operations, Product
Epic is really compartmentalized in the sense that they stay very far away from workflows. They say...
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Operations
Epic's guidance was really clear, but they are a smart company. They are worth a lot of money. We...
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Product
Our biggest challenge is having nurses use Secure Chat for its intended purposes. Epic does not have...
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Relationship, Operations
Epic has a pretty solid structure in terms of having real people that we can contact because of our...
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Operations, Product
Many years ago, we had a prolonged instance of downtime with EpicCare Inpatient EHR, and since then,...
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Value
It is hard to say whether EpicCare Inpatient EHR is a good value because I honestly haven't priced...
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Product
EpicCare Ambulatory EHR is sectioned out, so it is really easy to go through and fill out the...
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Product
When I look at EpicCare Inpatient EHR, I can't see the admission navigator, and I can't see what was...
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Product
EpicCare Inpatient EHR is good. I have been working in healthcare for a long time, and we used to...
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Loyalty
From my vantage point, I don't think there is any intention to move away from Epic. We continue to...
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Loyalty, Product
We did an internal survey on usability, and most people who joined the organization who came from...
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Loyalty, Product
We feel like Epic is moving at about the same pace as we are in terms of what we need to accomplish....
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Relationship
With Epic, there are so many people, resources, and applications. We are using dozens of different...
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Operations, Product
Epic has a very structured process around upgrades, but even with that structure, I find that it is...
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Relationship, Product
Epic does great work in terms of driving outcomes. With their Gold Stars program, they are pushing...
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Relationship
I have no problem with Epic’s ongoing support. I go onto the internet or call somebody if I need to,...
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Relationship
Epic tries to be proactive, but they don't always think ahead about some of their changes.
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Operations, Product
My organization is realizing that using Epic's system as supplied is far better than doing as many...
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Product
I do a lot of reporting in our Epic system, and the embedded piece called Reporting Workbench is...
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Loyalty, Product
One of the big projects that our organization is doing is trying to get our flow sheets more in line...
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Loyalty, Product
Epic is constantly working on stuff on their end. We have different securities in our system from...
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Relationship, Operations, Product, Value
Epic is not built for smaller hospitals, so it takes a bit of work to get some of the upgrades and...
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Product
I have worked on several systems in my career. Resolute Hospital Billing is by far the best. It is...
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Relationship, Product
We are part of a larger community with Community Connect, so we are able to use multiple resources...
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Product
EpicCare Inpatient EHR needs to accommodate larger institutions' special needs.
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Operations
Our challenge is that the Epic people on our implementation and our current Epic technical support...
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Product
When we have a certain type of practice and are putting in someone as the proxy for MyChart, that...
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Operations, Product
In some ways, I like Epic's system better than another system, but in other ways, I don't. In...
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Product
I don't know that Epic is doing a ton with new technology in Prelude because it is pretty baked. We...
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Culture, Relationship
When there is any ambiguity with something that Epic says, they are up front with it, and they make...
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Culture
Epic was very up front and honest with us about what to expect from EpicCare Inpatient EHR and what...
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Relationship
Nothing is perfect with the product, but we always receive great support with our upgrades, and the...
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Loyalty
We chose EpicCare Inpatient EHR because of the integration. We have a lot of independent offices on...
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Relationship, Product
Epic is very heavily reliant on third parties, and they prefer third parties they work with on the...
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Relationship
Epic is fairly transparent in what they offer. We are earlier adopters of upgrades, so we tend to be...
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Operations, Product
Healthy Planet does take getting used to. There is a lot on each screen, and there is a steep...
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Product, Value
MyChart is pretty standard, and most patients, even our elderly patients, are accustomed to using it...
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Loyalty
The functionality that Beacon is providing is great for our customers, so I’m looking forward to the...
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Value
Epic doesn’t charge us for tiny things or support tickets that we put in, but if we add another...
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Product, Value
Epic has a very robust analytics package, so we are able to massively step up our game when it comes...
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Relationship, Product
We need very solid security from Epic. We just went through Change Healthcare's ransomware...
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Value
Lab middleware software is very expensive, and it would be nice for that to be more inclusive in the...
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Loyalty, Product, Value
Healthy Planet takes a back seat. I don’t know that we have totally adopted, implemented, or...
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Operations
During the implementation, Epic was locked up with us and holding our hands throughout the process...
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Operations
There were some learning curves for Epic in how to navigate a smaller organization through the...
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Product, Value
The big complaint from providers about EpicCare Inpatient EHR is that there are too many clicks. We...
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Product
EpicCare Inpatient EHR is very comprehensive. I like the interoperability and what Epic is doing in...
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Relationship
Epic is a unique vendor. Obviously, we pay them a lot of money, but they really want to have a close...
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Relationship, Operations
Epic keeps their promises, but our host site doesn't. When we do upgrades, our host site doesn't...
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Product
When it comes to new technology, our host site may not always turn on certain features, but they do...
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Relationship
I don't think that our host site staffs their support team well enough. We have been waiting for...
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Product
One problem with MyChart is trying to do something when there is no well-established path. For...
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Loyalty, Product
Patients really appreciate MyChart. We are going to get into digitally signing things, like patient...
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Value
One of the strengths of Epic is collecting revenue to charge and collect. That does not matter much...
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Loyalty, Product
Epic’s ability to support the exchange of data and FHIR interoperability beyond demographics is...
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Operations, Product
If someone walks four miles to get a pail of water and has done that for 12 years, things stay...
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Relationship, Product
Epic has made some progress in their product's usability. For instance, when I am looking at alerts...
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Product
There is some bizarre functionality with EpicCare Inpatient EHR. For instance, depending on which...
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Operations
We don't get much training with EpicCare Inpatient EHR. But we also don't have that many questions....
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Operations, Product
We use structured reporting for everything, including echo, cath, and vascular, and Cupid meets the...
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Loyalty, Product, Value
Healthy Planet drives a lot of our population health goals, and we have seen some really impressive...
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Relationship, Operations
Epic does a nice job of keeping us up to speed on upgrades, and we have our own Healthy Planet...
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Product, Value
Epic's system is pretty consistent. I would buy this product again if I had the money. I like that...
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Operations
I like the remote training options. They are like live webinars. The product is a lot though. It can...
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Relationship
With support, we usually call first, and then Epic creates a ticket. We can also create a ticket...
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Operations, Product
I would recommend the product, but I would tell someone to make sure they follow Epic's...
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Relationship, Product
When new things come out in the industry, it takes a while before we have them in the Epic system....
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Relationship
This was not the first EHR for our organization, but it was by far the best. The support from Epic...
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Product, Value
This software has almost limitless capabilities, but focusing on site-specific customization causes...
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Product
There are several things that my organization needs to do before we can fully use all of the...
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Product
I would like to see Epic have Secure Chat messages that can cross instances. All of the major health...
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Operations, Product
For Secure Chat, we don't have to do much to implement upgrades.
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Product
Epic supports our integration goals and other needs. However, they can't always accommodate...
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Product
Resolute Professional Billing allows us to customize to what we need organizationally and to what...
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Relationship, Operations
Our upgrades usually go very smoothly. Things are only getting easier and easier. With all of Epic’s...
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Loyalty, Relationship
A lot of the big outcomes we have gotten to over the last few years have been driven by Epic or by...
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Loyalty, Product
EpicCare Ambulatory EHR is our number-one choice, and there is no second, third, or fourth choice....
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Value
Epic is so expensive, but at the same time, we have gotten our money's worth in the amount of money...
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Product
There are always little things we wish we could connect to within EpicCare Ambulatory EHR. When we...
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Product
The benefit of EpicCare Ambulatory EHR is also the problem, and that is that there are often so many...
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Value
The type of site I have really limits my use of Epic's product. The EHR is very expensive, and I...
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Operations
The initial and ongoing training from Epic is not quite as effective as it used to be. The initial...
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Relationship, Operations
Epic is very good with our upgrades, and their support is great. They also give us a lot of guidance....
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Product
The interoperability throughout the entire patient realm of care from Epic is unmatched to me. No...
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Relationship, Product
Epic maintains top-notch product quality; I would recommend them to anyone.
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Relationship, Operations
Epic has implemented better programs throughout the years, like the BFF program. They have a...
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Product
Most of our patients enjoy MyChart, can use it, and don't have any trouble with it. The system might...
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Product
Resolute Professional Billing is old school. It makes a physician enter every little thing. It...
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Loyalty, Relationship, Product
I don't know whether other products out there are better than Resolute Professional Billing, but I...
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Loyalty, Operations, Product
From an Epic perspective, our health system has let things lapse so much, but we plan to get onto...
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Product
With Epic, there is a lack on both sides of integration between the interfaces of the systems.
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Relationship, Product
There are some things we could do better in Prelude, but I feel like the problems are on our side...
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Relationship, Product
Epic promises all kinds of crazy stuff with every update. They do some things but not others. Some...
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Relationship
Epic’s customer support team is terrible. They take a long time. We submitted an issue several...
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Product
Overall, EpicCare Ambulatory EHR is a solid application, but the vast array of add-on modules can...
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Product
I like that there are so many Epic users across the United States. We can access Care Everywhere and...
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Product
The organization of MyChart could be better. It allows us to customize, and that is great, but it...
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Operations, Product
We try to use Epic's systems for anything that they can do. When we do upgrades, there isn't really...
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Loyalty, Product
We have some doctors who don't like Secure Chat. They don't like the fact that they can be contacted...
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Relationship
With MyChart, we don't really talk to people. If we need assistance, we are messaging back and forth...
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Operations
For training, Epic will send out things for us to watch or tell us to read through printouts, and...
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Operations, Product
The vendor doesn't always think about the clicks in the system. Instead, they think about making the...
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Product
When it comes to reporting in the system, there are many different levels of an order. The system...
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Operations, Product
I would tell a customer to be prepared to have multiple password changes. But that is very good...
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Operations
We would like Epic to help us learn about best practices earlier so that we don’t have to revamp the...
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Product
EpicCare Ambulatory EHR is a top-of-the-line product. Epic continues to innovate, and that is all we...
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Relationship
The R&D group from Epic actually met with us and helped us get a product that actually worked. They...
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Product
MyChart is a great communication tool. Our patients love it because it is easy to use. They can see...
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Loyalty, Product
We still have some issues with Secure Chat. When a user gets a message, they have to go into the app...
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Product
One thing that my staff loves is the pictures for ADLs. The pictures in the system are so great for...
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Culture, Product
With SNFs, consolidated billing states there will be a daily rate. The good thing about that is...
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Loyalty, Value
I was on the committee that helped decide whether we were going to go with Epic or another vendor....
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Relationship, Operations
I would buy Epic LTC again if I had great Epic people assisting me. In the beginning, our support...
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Relationship, Product
Epic has kept promises for the most part. Their reports need the most work. That has been the...
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Value
The price tag on Epic LTC hurt our hospital. It was expensive. Being in an independent facility hurt...
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Operations
The upgrades have gone much better than the original implementation. There was more downtime in the...
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Product
I love MyChart. It is fabulous to have the patients and their families be able to see the charts and...
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Operations, Product
I help out in a lot of different areas, so we are working in a lot of different workflows that have...
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Loyalty
Making sure that our call schedule is integrated is our biggest challenge. We are getting there, but...
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Product
With Cupid, we have really turned around some of our physicians’ instruction reporting, and the...
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Relationship
There is not a lot of support available on hand.
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Product
Healthy Planet has a nice integration with other things like Care Companion, MyChart, and some other...
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Product
Cupid has been very easy to integrate with. It has allowed us to send order messages and exchange...
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Product
For Cupid, cath is a fairly well-defined area where we can get very point-and-click oriented. The...
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Product
When we get beyond normal therapies and into specific areas like an L4 lumbar artery, Cupid has not...
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Operations, Product, Value
With Cupid, we end up getting a toolbox for in-house developers, so as new things come along, our...
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Culture, Operations
We went live on a certain Epic system, and Epic promised us that we wouldn't have any issues and...
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Relationship
Epic has a very siloed and divisive company base. They have a lot of departments that don't talk to...
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Relationship, Product
We have had some struggles with the way the system is used between us and an affiliate. I like the...
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Culture, Relationship, Value
Epic promotes things and promises things. I know that that is a sales tactic, but they will come in...
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Loyalty, Operations, Product
The system will stay at our organization. It isn't going anywhere. I know that Epic has their...
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Operations
The system is simple and intuitive when it comes to navigation, training new users, and completing...
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Relationship
The support that we get from our host site can be very frustrating at times, but that is because of...
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Operations, Product
I don't know how contained other organizations that have Community Connect are in terms of...
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Relationship, Product
Epic’s pace of development is right, and they have definitely gone in the right direction when it...
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Relationship
Epic does a really good job. I interact most directly with our Epic TS person, but the interactions...
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Relationship, Product
For the number of release notes and upgrades or enhancements that Epic has, Epic does a really good...
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Product
Epic’s Hello World works really well for sending things out of the product suite, for texting, and...
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Relationship
I want to express a huge appreciation to the employees at Epic. They are so patient and thoughtful...
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Relationship, Operations
On numerous occasions, Epic has done their immersion trips with us, and I love the trips where they...
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Product
Epic continues to provide quality software that supports a broad range of needs. The software is...
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Value
Some of the costs from our host site seem inflated. We have internal people who could do something...
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Product
Our previous EMR was terrible and a piece of garbage. Compared to that, Epic's solution is really...
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Operations
Our recent upgrades for the system have gone quite well, but we have had major issues with training...
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Product
We know that there are things in the system that could be more integrated. We are dependent on our...
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Relationship, Product
Epic is a beast and a monster. We work with Epic people who are scattered around the country....
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Relationship, Product
There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...
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Relationship, Operations
During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...
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Product
The product is so customizable that it makes it very easy for the analyst to create four different...
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Operations, Product
Epic does a really good job of doing usability testing and counting clicks. Their data is amazing at...
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Operations
The trainers around here have specific modules, and they train on how the software works. Then the...
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Loyalty, Product
We evaluate new products all the time, and there are certainly best-of-breed products that have very...
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Relationship
Epic’s people are great to work with, and I think Epic has certainly worked hard to make sure we are...
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Operations, Product, Value
While implementing Resolute Professional Billing, we were bogged down a fair amount the first few...
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Product
One of the biggest things we see in EpicCare Ambulatory EHR is that problem-based charting is not...
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Product
Overall, EpicCare Ambulatory EHR is working well. We are getting through our notes and adding new...
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Product
One challenge we have with Epic is that we can see a report in Care Everywhere, but we can’t act on...
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Product
There are two pieces that need to be improved with Healthy Planet. One is that we need campaigns on...
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Operations
Our expectation for Epic training was that we would do some eLearning training such as videos and...
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Operations, Product
There is still a lot for us to learn about Resolute Professional Billing. For instance, we had a...
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Relationship
On the revenue cycle side, Epic has been fairly good in helping us. They are accountable in meeting...
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Value
Epic strives to be very automated in terms of releasing charges. If Epic sees something as a clean...
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Product
In Resolute Professional Billing, there are a few ways charges get added. One way is by manually...
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Operations
The majority of our analysts were training and building simultaneously in our implementation. We...
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Product
The system is busy, and finding what we are looking for is a bit of a challenge. Sometimes, I don't...
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Relationship
I have been really impressed this year with how Epic has brought in a lot of document support for...
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Relationship, Product
I don't think that Epic is great with their proactive service. Epic is very siloed. Reporting in...
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Operations
Since the implementation, our model is that brand-new staff members take the online Epic-based...
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Culture, Value
One of the things that I really loved was that Epic changed the way that they were licensing Healthy...
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Loyalty, Product
I would never go away from Healthy Planet because it is integrated with Epic's other systems. I'm a...
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Loyalty, Relationship
Epic has been really good. We have been looking at what we need to do to really bring Healthy Planet...
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Product
Community Connect EpicCare EHR does what I want it to do. I like its order sets. I think they are...
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Product, Value
Epic definitely drives tangible outcomes. One of the best things about Epic is that we can see a...
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Relationship
There is a lot more we could be doing with MyChart. We like having a portal that is integrated...
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Relationship, Operations
Our billing process is different from that of other facilities, but our host doesn’t listen to us...
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Operations, Product
There is a lot of focus on getting staff trained on how to use the EMR, but there is a training gap...
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Loyalty, Product
The integration with Community Connect EpicCare EHR doesn’t work right now, but it will work better...
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Product
Based on our experience, I wouldn’t recommend Community Connect EpicCare EHR, but improvements are...
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Loyalty, Relationship
Things with our host site are getting more collaborative. We have more on-site support, and some of...
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Loyalty
I am hoping Epic is going to really deliver on some of their AI pieces that they are working on....
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Relationship, Product
Epic is usually a step ahead of us on integration stuff. They seem to be really proactive about...
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Operations
Our host is still learning. We knew there would be some issues, but our installation of Community...
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Operations
The training given to our host site by Epic wasn’t the greatest. They had training for some things,...
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Culture, Value
We have invested multiple times the amount we were originally quoted to implement Community Connect...
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Relationship
It took a lot of pushback to get our host to pay attention to the fact that things were not going...
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Relationship, Value
Our host used to send people to fix things on our dime, but they apologized and started sending...
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Relationship
We have an executive BFF at Epic who we meet with regularly. One of the top executives hosts a...
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Relationship
I don't think the vendor executives are very involved, at least they haven't been from what I have...
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Product
The long-term care product needs to be more revenue driven. It needs to focus on how to maximize...
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Loyalty, Product
When we do have builds, those take quite a bit of time. A long time ago, Epic said they were going...
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Operations
EpicCare Ambulatory EHR is a big investment. We have to have Epic come in. We sometimes expect...
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Loyalty, Product
If we were in the market for a new EHR, our first choice would be Epic's system because there is a...
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Loyalty, Product, Value
Probably the biggest benefit of this product is that we can pull information directly from the Epic...
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Culture
I don't think Epic really makes promises because we know that there are some things they just can't...
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Relationship
Recently, the vendor came on-site. That was nice of them to actually come on-site to hear the voice...
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Relationship, Product
We oftentimes run into issues with the product. The product is not amazing, especially for our...
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Relationship
I would rate the quality of Epic's support pretty highly. The vendor's support people are very...
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Relationship, Operations
Epic has a great help structure. They have Galaxy, and they provide a lot of guidance. Because of...
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Operations
Epic’s training is pretty good. They come out with visuals, have user conferences, and publish best...
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Product
The product has a lot of flexibility, but with flexibility, it becomes difficult to manage. Epic is...
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Relationship, Product
Epic meets our needs. They evolve with the industry. From our EMR to our financials, everything is...
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Relationship, Operations
A lot of times, our Epic person has to go back to the R&D folks. That takes a long time. Two things...
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Product, Value
There is a lot to EpicCare Ambulatory EHR. There are a lot of different ways to do the same thing....
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Relationship, Operations
On-site support is key in regard to what I would like to see with Epic’s training. And there is an...
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Culture, Value
Epic won't necessarily charge for some things, but we have to go through a whole process.
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Product
Epic could have more integration with everything. I think with AI picking up, there is a better...
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Product
One of Healthy Planet's biggest strengths is that it is directly integrated into our ERM, so all of...
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Value
Epic could improve some of their costs and analytics in Healthy Planet, like their ability to...
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Product
For end users, Healthy Planet is baked into the Epic experience unless users are in a certain role...
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Loyalty
We want Epic's value-based management dashboards because those will give us a lot more insight into...
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Relationship, Product
The company has many solutions for issues, and that makes many problems easy to solve; however, some...
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Operations
As part of our implementation, we were told that certain things would work in a certain way, but...
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Operations
Epic did a terrible job with their onboarding. We were trained on an older version of the system...
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Culture, Product
Epic could have made their functionalities and workflows a little better. They promoted their system...
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Product
One of the issues that I have with Epic is with coder productivity. The product gives us good data...
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Product
Dorothy is complicated to use, and reporting can be a struggle. There are a lot of areas to go to...
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Loyalty, Relationship
Dorothy has its benefits, but for our type of business, it is a bit of a struggle. Epic does try,...
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Relationship, Product
With us being a Community Connect site, we don't get everything that Epic truly offers, so that has...
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Product
Overall, Epic's system has great functionality and has probably been one of the better EHR systems...
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Relationship
Unlike other vendors, Epic will stick with us till the end of a conversation. There is not a time...
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Relationship, Product
I would recommend Epic because of their clinician satisfaction, data, touchpoints, interoperability,...
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Product
Some of Epic’s applications have different formatting when it comes to a presentation. I don't...
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Relationship
The Epic executives I deal with are good at their jobs, and there are escalation points.
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Product
The infusion module in Beacon is tough and clunky for end users, especially when it comes to...
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Product
Usability and treatment protocols are some of Beacon’s strengths. Also, the solution does thorough...
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Value
With Epic, we pay when we first implement a module, and there are also yearly fees. The vendor...
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Operations
Epic is good at organizing training and getting their customers to come up with a good training...
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Relationship, Product
Overall, things are going really well with Epic. We continue to really push ourselves to be premier...
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Loyalty, Relationship
Moving to Epic is the right move. Customers should do what Epic tells them to do and adopt as many...
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Product
The best and worst thing about Epic is that they use a single code base. Their products work well...
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Product
EpicCare Inpatient EHR has a lot of safety features that other systems don't have. I like my job...
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Loyalty, Product
Some of the best-in-class solutions do a better job with certain capabilities than Secure Chat. For...
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Product
Secure Chat ties the clinical communications tightly with the patient piece. So what the product...
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Product
I don't know whether anything could be better than EpicCare Inpatient EHR, but people can always...
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Product
The product’s Find a Doctor space is a gap. It doesn't seem to really fit well with the rest of...
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Value
99% of the time, Epic’s charges are not an issue. But there have been certain situations where it...
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Loyalty, Product
We started with the program a long time ago. We never had the Foundation System. Many of our...
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Relationship, Product
Data segregation is going to hit us like a brick wall at some point. We are very flat-footed in our...
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Relationship, Product
Epic has become very nimble. We historically have had optimization groups for our ED that were very...
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Product
We often say EpicCare Inpatient EHR is the Cadillac of EHRs. Epic is head and shoulders above their...
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Product, Value
Sometimes the delivery of new technology is a little slow, but EpicCare Inpatient EHR is a huge...
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Relationship, Product
We have taken all the Secure Chat upgrades. Epic is very helpful if we need assistance while we are...
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Operations, Product
Secure Chat is easy to use, just like any other texting interface. If we know how to text, we can...
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Product, Value
Our host isn’t on the latest and greatest version, so we don't always get all the updates. We have...
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Product
Overall, things with Community Connect Resolute are going well. It is easy for our staff to use and...
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Value
Epic charges us for things that we expected would be included in our EMR, like Beaker. Beaker is an...
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Product
There are little things that EpicCare Inpatient EHR doesn't do. My biggest complaint is that the...
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Product
The system has a lot of issues. We do a lot of upgrades to fix issues because there are sometimes...
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Product
EpicCare Inpatient EHR does 99% of what I want. The system is easy to understand, but it isn't...
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Product
One thing that I like better in another vendor's EHR is that if someone puts an order set on a...
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Relationship
The vendor's customer support people are always available to answer us, and we meet with our team...
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Loyalty, Product
Unfortunately, we use Community Connect Resolute. We couldn't afford Epic's full system, but we...
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Operations
Epic's training is pretty basic. Epic doesn't train people on how to use their workflows. They train...
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Culture
Epic tends to oversell themselves. They don't make any promises, so I guess they do keep their...
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Relationship, Product
Epic is starting to make some changes to things that were already working and easy to use. We feel...
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Product
My biggest issue with Epic right now is that we are seeing more and more patients come in with their...
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Relationship
The difficult thing with Epic is that everything has to go through our host site. When I have an...
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Value
I am not sure what we are paying Epic, but with what I know from my history with them, we are...
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Product
The system is good for what it does. The vendor's upgrades are usually useful. The system is stable....
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Loyalty, Product
The biggest reason we are leaning into Healthy Planet over other tools is the actionable value of...
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Product
Most of the population elements that we are really looking at are for things like mammograms,...
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Product
We lean a lot on Epic's system as a foundational tool. Instead of arguing about every decision, we...
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Product
The product's integration and standardization across our facility give us excellent patient handoffs...
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Product
Epic updates the MDS well. It is nice how documentation is automatically mapped to the MDS and our...
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Operations, Product
The only issue we seem to have is not necessarily with the program itself. It is with the way we...
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Loyalty, Product
Our long-term care module works wonderfully as long as our staff members use it. The vendor doesn't...
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Relationship, Operations
If we need something, we can get good training from Epic. The vendor's support people are pretty...
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Relationship, Operations
Epic is not as helpful as we need them to be. They have let the training slide tremendously since...
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Relationship, Product
Resolute Hospital Billing is the best in the market but still has issues. Epic provides us with the...
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Loyalty
We aren't quite settled in terms of what we are doing with Epic. We try to please every person who...
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Loyalty, Operations, Product
We just did a major upgrade for the system, and things seem to be going a lot better. We were on a...
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Product
Some of our frustrations with Epic have to do with capturing charges and knowing which buttons have...
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Product
When I get frustrated with the system, it isn't because the system is awful. We have taken some...
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Product
My frustrations with the operations side of the system don't actually come from my day-to-day use of...
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Product
EpicCare Ambulatory EHR pulls in data from outside organizations and tries to present it in a...
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Product
Our local build of EpicCare Ambulatory EHR didn't necessarily include all the workflows that would...
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Loyalty
We are on an older version, so I think the new version will be better, but the issue with the...
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Loyalty, Product
Epic has continued to improve their 15-minute checks, the solution for monitoring where kids are at...
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Product
Epic needs to continue to work on better ways to protect minor confidentiality in the setting of the...
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Product, Value
The product is easy to use, and it is reliable. The product does drive some outcomes, but they are...
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Relationship
We have regular calls with Judy Faulkner, so I'm very happy with Resolute Professional Billing and Epic....
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Product
Epic's systems are clinically the Cadillac for bigger hospitals; they are the best out there. But...
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Value
Epic is charging us for everything they can.
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Loyalty, Product
We have had upgrades for Epic, and they have gone okay. Some of the changes are just cosmetic, and I...
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Relationship
Epic is a wonderful vendor and is great to work with. They document the heck out of everything and...
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Loyalty
Our initial focus was on getting an integrated solution. Our next focus is on having a tool that...
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Operations
Nothing went wrong with the product during our last upgrade. When Epic does training, they try to...
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Product
Epic is pretty good in terms of patient financial experience, like how the patient interacts with...
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Relationship
Epic is great. Who we get ahold of is hit or miss, but that is how things are at any place. We are...
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Relationship
Epic has a monopoly, and they are a big shop, so we can't get the small updates that we want. If the...
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Product
Resolute Hospital Billing isn’t particularly easy to use. It is pretty, and it has buttons, but it...
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Relationship
Epic comes in and looks at our build after we use their system for a long time, and they compare us...
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Relationship
We have a TS person who we work with directly on most of our concerns, so we don't have to place...
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Loyalty, Product
The satisfaction rates that we get from patients within our long-term care facility are really high....
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Relationship, Product
Sometimes, Epic provides things that our organization can't implement quickly because of staffing...
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Relationship
Epic does a very good job of staying ahead of regulations so that we can do our reporting. Epic is...
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Relationship
With Epic, we have our BFF, and then I still reach out to my salesperson if I have a question, such...
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Product
MyChart is a feature-rich product. That makes it complicated, but the vendor has done a lot to make...
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Loyalty
Epic is getting into AI things right now, and we are looking at some of their new modules, like...
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Loyalty
We are working on the transition to Epic's Hello World solution. That solution will work with...
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Loyalty, Product
Epic's integrated solution has all the pieces. One of the things we are working on right now is...
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Loyalty, Product
Epic has a really good dashboard for physician productivity in terms of what they are doing, what...
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Product
The system is complex, but its ease of use is getting better. The product is solid, stable, and...
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Loyalty, Product
Epic's systems meet our integration goals. We want to have one vendor and one product. Then, we want...
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Product, Value
Epic gives us nice reports on how much money we are saving now. For example, a report may say that...
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Product
This module is the best-of-breed product. I can't think of anything bad. Obviously, there are...
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Relationship, Operations
Epic brings their immersion teams in. Those are the programmers who wrote the system, and then Epic...
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Relationship
I have regular meetings with people from Epic. They are available to answer my questions.
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Product
One issue that I have with Resolute Hospital Billing is the reporting. There still isn't a great way...
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Relationship
Epic keeps all their promises eventually, but they are not always on top of things. We can’t always...
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Relationship, Product
I like the option patients have to request scheduling or medications and the ability they have to...
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Operations, Product
I wish the process for a video visit on MyChart were more user friendly. For example, the patient...
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Product
As a patient, I love MyChart. I try to get people I know to go to hospitals and health systems with...
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Value
MyChart is not cheap. We pay per patient. When a patient logs in to MyChart, we get charged. There...
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Operations, Product
I don't think we have had any issues with upgrades, and Epic rolls out a lot of new features and...
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Product
I find MyChart easy to use. It could probably be better. Some of it is clunky, but that could be...
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Relationship
If there is a problem, Epic gets right on it. Then, all of a sudden, they have other developers involved....
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Relationship
Epic reaches out to us. Sometimes they tell us about things that are broken that we don't even know...
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Product, Value
There is good patient involvement thanks to MyChart, and it allows providers to stay on top of things....
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Relationship, Product
We can't keep up with Epic sometimes. They move where the industry needs them to move. When we...
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Relationship
We recently did a reevaluation of our timelines, and that was very helpful for our Epic BFF. They...
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Product
For Healthy Planet, we need AI to be more prognostic for more identification of and outreach to...
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Relationship, Operations
We have a good relationship with Epic, and our team interacts with their support people pretty well....
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Relationship, Product
A lot of Epic's new technology comes from affiliated vendors, so Epic develops some things...
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Product
Ease of use depends on the age of the user. The biggest thing Epic needs to improve in EpicCare...
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Relationship, Product
We joke around that Epic is an acronym for "every piece is complicated." Some of the vendor's team...
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Product
EpicCare Inpatient EHR is strong. The ordering and documentation platforms are easy to use. Viewing...
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Loyalty, Product
One of the biggest suggestions for the system we have had over the years is to incorporate the...
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Product
EpicCare Ambulatory EHR is comprehensive, and the workflows generally fit an office or clinic-based...
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Operations
The technical components of Epic’s implementations are done very well. Epic should put together a...
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Product
There is always a need in our workflows for population health, value-based care, and other things....
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Product
Epic's Compass Rose product is not Healthy Planet, and it is not part of Healthy Planet, but the way...
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Operations
Epic doesn't provide training. They have some training material, but the training is partially on...
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Product
In Healthy Planet, there are things like registries where we can enable external entities. There are...
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Relationship
Epic's support on the Healthy Planet side has turnover. We frequently have to deal with new...
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Relationship, Operations
Epic is always available. We have an amazing tech support group for the ambulatory side. Epic's...
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Product
In terms of interoperability, Epic has Care Everywhere and Happy Together, and the mapping is...
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Operations
The vendor should be creating a module for proficiency for our individuals to learn how to be great...
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Product
Sometimes we face challenges with the product, so it is not perfect. But it works really well. There...
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Relationship
We have a great relationship with Epic. We don't have issues. We meet regularly. We are assigned...
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Relationship
I love Epic, and they do a fantastic job. They are constantly doing updates, but not everything is...
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Operations
Implementations and upgrades from Epic are different. For a full-on implementation, Epic’s people...
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Product
We have to translate what Epic says for our organization. For instance, Epic gives us a certain...
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Operations, Product
It doesn’t matter what EHR we are working with; every EHR is complex. But in EpicCare Inpatient EHR,...
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Loyalty, Relationship, Product
There are known places where Epic is not far along or has not focused. For example, if they improved...
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Relationship
Epic is proactively bringing new things to us, and they show us their road maps for their...
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Product
One of the challenges with Epic is that some users aren't using even stuff they have access to.
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Value
Even if we have a Healthy Planet license, there are add-on charges. For example, if we want to do an...
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Relationship
We have had a pretty impressive relationship with Epic, and things haven't changed significantly.
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Product
There are other third-party vendors that have more AI-driven solutions and are using chatbots and...
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Product
Our approach has always been to use Epic first. If Epic has a product, even if it gets us 80% of the...
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Product
Secure Chat is good. There are policies about when to use it and when not to. The technology works,...
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Relationship, Product
The product automatically shows availability, and we can opt in and out of messages, distribution,...
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Product
Epic software is always complicated for end users. Epic pushes for more integration than we can do.
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Operations
Epic does a very good job with training and is all about achieving outcomes. There is nothing much...
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Product, Value
Our relationship with Epic and the way their technology works are excellent. Any problems that we...
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Loyalty
There is additional functionality coming to the system that I think will be preferable. Having...
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Loyalty
We are deploying more modules with Epic than we did in the past. The one domain that we are looking...
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Operations
Epic keeps telling people that they need more rigorous implementations, but then the vendor just...
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Culture, Relationship
When Epic makes promises, they keep them. The vendor is pretty careful to not make a promise that...
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Value
Epic doesn't nickel-and-dime us. Their systems are expensive, but there are a lot of things that the...
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Product
The most difficult thing to manage within the product is its security. We also have some different...
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Loyalty, Product
I would definitely choose to buy Epic's EHR again. The Epic system is one of the largest EHRs in the...
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Relationship, Operations
We have contact with Epic all the time for training, so that is not an issue. We have a regular call...
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Product
Epic does a great job with interoperability. They are doing the best that they can do, but it is a...
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Operations, Product
I would rate the ease of use higher than a clinician on the floor would. The ease of use depends on...
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Loyalty
We always try to push the vendor to do better and customize the system to what we do. Epic is always...
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Product
Overall, we are satisfied with EpicCare Ambulatory EHR, but there are some key areas in the system...
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Product
EpicCare Inpatient EHR is the gold standard. It replaced a lot of previous software we had and...
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Product, Value
Dorothy is pretty expensive. Some of the data charted in the solution is a little hard to access. It...
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Relationship, Product
Dorothy is good at following Medicare regulations and other regulatory guidelines. Epic has a good...
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Product
There is so much there with EpicCare Ambulatory EHR. There are customizations we can do, but it is a...
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Product, Value
In terms of meeting interoperability goals, Epic is good, but there is some room for improvement. We...
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Product
We would like to see Epic expand a bit more in the specialty areas like oncology, hearing imbalance,...
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Relationship, Product
Epic is good about self-reporting issues. Epic is also good at taking outside information and...
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Product
In Cupid, one functionality I would like to see is some logic cross-checking when I'm putting...
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Product
When I edit things, the product doesn't automatically update. For example, the sonographer can put...
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Relationship
We have an in-house IS team that handles tech issues, and they have counterparts at Epic that they...
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Relationship, Product
The biggest thing I like about MyChart is being in a big Epic community with the ability to link...
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Product
Everyone has an opportunity to set MyChart up differently. We have our instance of MyChart set up so...
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Product
It is easy for users to understand and navigate the scheduling piece and not feel like they need to...
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Product
The ease of use for questionnaires is a little clunky. I don't think they are as seamless as they...
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Product
MyChart doesn't yet have an option for people to pick a trans provider. If someone is a trans...
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Product
MyChart is better than anything else on the market. The multiple languages are certainly a big...
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Relationship
We get excellent support from Epic. We have a good Epic team assigned to us. We have so much access...
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Product
Healthy Planet can be a little overwhelming. We have to be a bit techy to set it up. We can’t pick...
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Product
The interoperability is probably the biggest strength of Cupid. Everybody in our system sees our...
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Loyalty, Product
When we started using Cupid, I was incredibly disappointed that we could not convince the...
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Loyalty, Product
Epic promised that it would be very easy to customize things in the product. In the structured...
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Loyalty, Product
The MyChart Builder piece is where we have more control right now. We are very tied to Epic for...
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Operations
Epic does a decent job of preparing some job aids to circulate during the implementation, and they...
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Relationship, Product
Epic made us feel like they were going to refine Cupid into something that made reporting, imaging...
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Value
Whether I would recommend the system to others would depend on their budgets. Epic's systems are...
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Product
It is very frustrating to not be able to find John Smith's CBC result that was done at another...
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Operations
I received a lot of initial training from Epic, but we haven't done much ongoing training. Epic's...
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Loyalty, Operations, Product
Every EHR is a pain. Community Connect EpicCare EHR has a learning curve. I am sure that it will get...
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Product
Beacon can be a little clumsy sometimes, so there are probably opportunities within our organization...
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Product
Beacon works fine most of the time. It serves our needs, and people understand how to use it.
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Relationship, Product
We got some upgrades for Beacon, and we gained a whole lot of functionality that we didn’t have...
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Product
We really like what the product is doing, but there is always room for more. There is great value in...
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Relationship
We have a support person that reaches out to us all the time. We live around that person.
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Product
The biggest negative is that the reporting can sometimes be challenging based on some of the...
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Culture, Operations, Product
Epic needs to make the upgrade paths easier without the need to recontract. Doing a contract...
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Operations
We don't use Epic for end-user training anymore. There was a time when we actually used them to...
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Loyalty, Product
Integration is the one problematic area of EpicCare Ambulatory EHR. The product itself is pretty...
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Product
We recently started a new process called Hyperdrive. It is a new thing that Epic uses, and it hasn't...
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Relationship
Epic is pretty good at proactive service, especially with regulatory-type things. They are pretty...
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Culture
If our volumes were better, our ability to get our money’s worth would rate at the top of the scale....
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Culture
Regarding promises, there is what we expect after the sales process when we get salespeople, and...
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Loyalty, Product
Our people were unhappy with the reports and customizations available in our previous cardiology...
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Relationship
Epic works very closely with us to make sure we are in the know about what is being developed so...
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Value
Epic does not charge us for every little thing. They are, from a vendor relationship standpoint, one...
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Relationship
Epic's teams have routine calls with us, and we can set up one-on-ones with our tech support people...
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Operations
The implementation was good. It was smooth. I thought we would have a lot of hiccups during the...
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Operations
We are still trying to figure Dorothy out. For end users, Dorothy was a little hard in the beginning...
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Relationship
My experience with Epic’s support team is a little more difficult than my previous experience with...
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Loyalty, Product
Dorothy is all over the place. Epic is all over the place. Homecare facilities are using Dorothy...
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Relationship, Operations
Since I have been at this organization, the host has done a pretty good job with the implementation...
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Product, Value
My biggest challenge with the Community Connect product is that sometimes new features are not...
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Relationship
Epic is usually really careful about not overpromising. If they give us a date, then that date will...
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Operations
Epic's training is a lot better than it used to be, but I think that there are opportunities for it...
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Product
There are some gaps in the system's ambulatory abilities for our specialty. Epic has made a lot of...
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Product
The system has some gaps, and it needs continual improvement, but Epic covers a lot of ground in...
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Product
Resolute Hospital Billing is easy to use. In general, I support Epic 100%. I love the system....
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Loyalty, Product
Healthy Planet has an interoperability tool, so it has very good interoperability. Epic provides us...
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Product
Dorothy’s financial reporting is much better than it was in the past, but there is still potential...
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Loyalty, Product
Only some of our staff members can manage all of their care on a mobile device. The others can do a...
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Product
Dorothy is not designed for us; Epic just adapted their existing record for home care. For example,...
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Product
The visibility within my hospital is great because the internal integration of Dorothy is great.
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Product
Messaging between instances of Dorothy requires an entirely separate account. For instance, if I am...
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Product
Our clinicians who are using Dorothy are more adaptable than those who use other Epic products, and...
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Loyalty, Product
Things are going better with Dorothy than in the past, but we still need to optimize the record. We...
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Culture, Relationship
Epic is pretty good at doing what they say they can do, but their promises are limited.
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Value
Our state has a regulation that we have to comply with, and our state has chosen to implement things...
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Product
Epic doesn’t know anything about home health or hospice, and they mess things up when they are in...
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Product, Value
Because of Dorothy, our things are more visible on a system level. So the solution has been...
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Operations, Product
Theoretically, the workflows didn't change with Hyperdrive, but if we were installing Epic's...
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Product
There are benefits to Hyperdrive beyond the speed. Hyperdrive looks updated. Epic can do a lot of...
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Loyalty
The decision to go with Hyperdrive was started with Epic. They hadn't had a major coding...
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Culture, Relationship
There are promises at a high level, and Epic keeps those. When we get into the lower level, like...
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Product
There are benefits to being on Epic's product; the system is fast and up-to-date. I don't know what...
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Relationship
Epic really listens to what people are asking for, and they don't roll out stuff before they are...
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Relationship, Operations
We installed some Epic products recently, and I don't feel like Epic knew us as the customer. But at...
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Operations
With training, not all of the resources I need are out there. We recently ran into an issue where we...
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Operations
Epic has a lot of materials, and Epic’s training wheels are great. They have training specialists...
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Product
There is so much customization we can do. If we do things as Epic has built them in their foundation...
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Relationship, Product
When the government passes new regulations and things, Epic is on top of those things, but it still...
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Loyalty, Relationship, Operations
If we had the capacity to implement everything, Epic would meet our needs. They have some really...
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Relationship
We get a lot of Epic’s reactive care concern emails for situations like when somebody finds...
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Relationship
If I don't get an answer on something or if somebody needs to dig in, things will usually get...
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Loyalty, Value
Epic is expensive, but we use their product, and we are looking at more applications and things like...
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Relationship
Under the Optum partnership, Epic has some great ideas about efficiencies and leveraging additional...
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Relationship, Product
When it comes to Beacon, it is hard to point to things that we would like to see Epic improve. There...
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Relationship
The technical support that we get from Epic for Beacon is excellent. We have a technical support...
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Operations, Product
Everyone struggles with all of Epic's systems. It is never as easy to use those systems as we would...
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Product
Epic has definitely made improvements to MyChart. They have added a lot of good features and content...
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Product
MyChart’s lack of intuitiveness is where the product gets dinged the most, and it needs to be...
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Culture, Product
Billing for MyChart is very weird, and it makes my head spin trying to validate that the invoice is...
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Relationship
Epic treats all users of their products as if they are people who are going to be in them every day....
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Relationship
Epic’s support team isn’t amazing, but it is also not horrible. They have been responsive when I...
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Loyalty, Product
If an organization has an Epic EMR, they have to get MyChart because Epic doesn’t like to integrate....
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Product
Compared to competing portals, like Cerner’s portal, MyChart is better, but if we compare it to a...
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Operations
I would tell someone going with MyChart that they have to do a lot of the training for patients and...
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Relationship
Our host site is very short staffed, and we have noticed a significant decrease in services over the...
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Operations
We would like to see more training specific to us as a Community Connect site. Our host site is a...
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Loyalty, Product
Things are getting better with our payer platforms in the system, but we would like to see more...
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Operations
When we set the system up many years ago, we were a smaller organization. As we have grown, it would...
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Product
The main functionalities that are lacking from the system are on its reporting side. A lot of those...
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Relationship, Product
We have requested multiple new technologies that have been out there and on our tickets for a long...
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Product
I like Epic’s integration to eligibility clearinghouses because we can provide data in Resolute...
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Product
We are pretty happy with Resolute Hospital Billing. The overall quality of what Epic offers rates at...
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Product
Epic has gotten further into the ambulatory world. They offer the correct tools for the repetitious...
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Relationship, Operations
Epic has a lot of people who can read, and they will read what the best practices are from other...
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Relationship, Product
Our staff has had some problems with patient handoffs from department to department, so Epic could...
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Relationship, Product
It would be nice if there were a way in Secure Chat to let people know when they have a message....
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Relationship
Our staff is very satisfied with Secure Chat, and I don’t see any issues with it. Epic is also...
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Relationship
We don't need to use the vendor's phone support team because their web support team is so good. And...
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Relationship
Epic often comes to us and pushes information, and they seem to understand what our goals are. When...
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Loyalty, Relationship, Product
Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...
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Product
With Dorothy, I like the integration with the hospital and the clinical documentation.
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Operations
I like the training preparation that Epic gives us. It is predone, so we don't have to create all...
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Relationship
I would like the ability to have phone support from Epic in addition to just online support. We...
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Operations
For Dorothy, I like the training, and the work queues for the workflow are good.
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Operations
Epic had a C-team for the implementation. Resolute Hospital Billing is oversold. The product works...
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Relationship
Epic tries to act like they hear customers, but that doesn’t mean they are going to do anything....
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Relationship
When we need Boost resources, we go to them. The Boost resource we have now is fantastic. Other ones...
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Relationship
Epic is proactive in what they want us to focus on because then they can tout things across all...
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Operations, Product
Epic's system is awful for professional billing. There is no nice way to say that. Resolute...
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Product
Epic has started looking at certain vendors as competitors recently, and they are forcing restricted...
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Culture, Value
Epic hooks people in by getting them to sign a contract for years ahead so that it would be hard to...
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Product
Epic is really good at weaving filters really tightly early on. Users want clean claims to go out to...
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Relationship, Operations
Our setting is complex, so the first person who we call at Epic can't always help us. However, the...
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Operations
Other vendors' implementations are supported by a partner organization that might help with that...
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Product
On the acute side of things, there is so much variability that we feel like we have to peck around....
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Product
Cupid is more tailored to how the cath labs actually function than other systems are. The fact that...
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Product
Since the last couple of upgrades of Cupid, the providers have been able to do so many cool things,...
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Operations
We had training sessions, but they were provided by the vendor and not something we had superusers...
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Loyalty, Product
With Epic, some interfaces are better and some are not. However, we don’t yet have all the...
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Product
There are some things that Epic puts out there that I don't think are very contemporary. For...
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Product
Secure Chat is easy to use. It is built right into the EMR, and it doesn't have many bells and...
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Loyalty
Our organization decided to go with Epic because we were unsatisfied with our previous electronic...
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Product, Value
We can do a lot with Healthy Planet; the foundation programming is a great place to start, and then...
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Product
There are a couple of things I would love to see from Healthy Planet. When we have a gap list, we...
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Value
Things are definitely more cost driven now with Epic. In the beginning, Epic was just trying to get...
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Product
We have a bunch of templates and different things that go out on the inpatient side, and I feel like...
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Operations, Product
For our patients, the product still seems very confusing when it comes to the MyChart piece and what...
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Product
There are a lot of pop-ups, and that can get overwhelming when we have track boards, record...
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Product, Value
There is a lot of good data within the system. The issue is equipping us as organizations to harness...
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Relationship
We end up having to reach out to Epic for different needs. From my perspective, I don't see all the...
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Operations
Epic posts education slides for every new functionality that comes along. They have training videos...
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Product
EpicCare Ambulatory EHR, from my standpoint, does what it is promised to do and delivers pretty...
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Product
Part of Epic’s selling point is interoperability. They do a good job, and I know they are working on...
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Product
We rarely have downtime; the product is pretty reliable.
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Product
Epic has a method for how they do everything. There are things for which we have to look to...
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Loyalty, Relationship
Epic constantly has a vision for new and improved things. I can look up what they are working on,...
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Relationship
With Epic, we don't always get an answer, or we don't always get the answer we want. However, they...
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Product
Our Epic connections are empowered, but we don't always have direct connections with them. Epic's...
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Relationship, Operations
I feel good about Epic and how they offer a lot of optimization options that people aren't aware of....
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Value
Epic avoids charging for every little thing because part of the process is purchasing support, so we...
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Product
There are a lot of things I like about EpicCare Inpatient EHR. We have a high rate of uptime. The...
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Product
I would like to see improvements with data extraction. Getting useful data can be challenging....
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Product
Some of the integration issues might not be the vendor's fault. They could have to do with the...
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Relationship
Epic provides us with subject matter experts who support us, and those experts are great. We can...
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Product, Value
When it comes to Epic delivering new technology for us, it is sometimes a question of the system's...
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Operations, Product
The system is fairly easy to use, but it still requires a lot of work.
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Product
We are really struggling to build structures in MyChart. Our facility uses a heavily edited portal...
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Operations, Product
MyChart has some good functionalities. It can alert patients to their tests, labs, appointments, and...
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Relationship, Product
From a clinical workflow standpoint, every system that I know of needs more help to keep up with the...
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Relationship
I haven't had any issues with the vendor's support, and if I did have issues, the vendor's people...
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Product
Getting projects off the ground in a certain area is hard because the projects require analysts. I...
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Product
I don't know that I have seen substantial changes or upgrades happen since I was first introduced to...
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Loyalty
My satisfaction with Healthy Planet overall will go up in the next year because I will probably...
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Product, Value
Healthy Planet is an excellent tool for helping to track clinical eligibility in a certain space and...
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Loyalty
We are really looking forward to getting a lot of capacity management tools in our next upgrade...
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Relationship
Epic has the Sherlock portal where clients can log questions and issues, and they have generally...
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Product
We are in a very high percentile of happiness with our integrations. Fewer than half of our users...
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Loyalty
Secure Chat is good. We have a pretty heavy adoption rate even compared to other organizations. We...
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Product
The mobile access to Secure Chat is limited to the Haiku and Rover applications. We have some...
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Loyalty, Product
One struggle we have is that nobody signs into the Secure Chat groups because the process is manual....
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Product
Things have been going well for us with EpicCare Ambulatory EHR. The basics of the system are...
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Operations
Our last upgrade went much better than we expected. I was very worried because I felt like the...
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Operations, Product
We had a lot of pilot users who had access to the latest upgrade from Epic before our go-live date...
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Relationship, Operations, Product
Part of the problem with Epic is that we have to have the right analyst to build and understand the...
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Operations
When we first went on the system, we requested all these different things, but Epic responded that...
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Value
With Epic, we don't charge unless we go onto a new module. Epic costs lots and lots of money, and it...
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Relationship
Epic is very good at supporting us when we have some issues, but we don't interact with the...
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Product
Within EpicCare Inpatient EHR, we can create documentation for providers and nurses according to our...
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Product
One of the hindrances in every system that always occurs when they start rolling a product out is...
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Product
Dorothy's reports are not that great. They are just okay. We pull things out of a different vendor's...
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Loyalty, Product
Epic's remote-monitoring technology is antiquated and just doesn't work. It is slated to be phased...
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Product
Resolute Hospital Billing is amazing, especially coming from a previous organization where we were...
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Operations
One part of our business implemented Epic's system, and the vendor did a bad deal where they just...
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Relationship
Epic seems to be really focused on full integration and the whole Epic-first concept. Also, the...
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Operations, Product
Resolute Hospital Billing is an easy product to self-teach to some extent, but there is a lot of...
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Relationship
Sometimes Epic is not super proactive. Also, they are very specific about who we work with and how...
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Value
To some extent, we haven't received all of our money's worth with Resolute Hospital Billing because...
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Loyalty, Relationship, Product
Innovation is one of Epic's strong points. They are not happy with what they have, so they are...
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Relationship
One of the functionalities I wanted was for insurance authorizations. But that is a very cumbersome...
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Operations
When Epic does an implementation, they don't tell us how to do basic things to run our operation....
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Operations, Product
Vendors in general, not just Epic, say that their product is going to work a certain way, but they...
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Relationship
Epic doesn’t keep all promises, but they do a good job of keeping as many as they can. I'm involved...
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Product
Prelude works in tandem with the scheduling and registration pieces. What I like the best about...
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Product
There are very few times that Prelude is down or unavailable to us, so we are not scrambling to try...
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Product
I would like to see improvements with integration into third parties. Everything is built within...
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Loyalty
Our move to Dorothy went respectfully well, but in Dorothy, there is a problem in the receivables...
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Product
Epic does a good job in the areas they deliver, but in home health and hospice, particularly home...
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Product
The technology of Dorothy is not as quite user friendly as our previous solution. The product is not...
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Product
I would recommend Dorothy if someone is already on Epic, but if not, I would recommend a home...
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Loyalty, Product
The mobile solution is not complete in Dorothy Mobile for all aspects of nursing documentation. Epic...
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Product
Our organization is coming from a best-of-breed solution that drives activities and billing. When we...
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Loyalty, Product
Dorothy is flexible, so it is easy to do the wrong thing. We must understand what we want to...
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Product
We had to do some manipulation to get the kinds of financial information we wanted, but we have been...
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Product
It would be great for the financial directors to be able to manipulate their plans from a home...
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Relationship, Operations
We have some very seasoned agencies and leadership in those agencies that know what they want. They...
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Product
For our people who do business development and do actual marketing, there was a function in our old...
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Product
A lot of medical software is awful, and Epic's product isn't. It is pretty straightforward to use...
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Product, Value
I would like to have fewer updates to do. We have heard for a long time that Epic has goals of...
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Relationship, Operations
We are doing a transition with Epic, and we have struggled a lot because of their inability to...
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Value
Epic does have project management charges and start-up charges, but I have not heard the final cost...
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Product
EpicCare Inpatient EHR's biggest strengths are data collection, data management, and analysis. When...
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Relationship, Operations
One of the most difficult things to build electronically is care plan documentation, and Epic has...
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Relationship
Epic seems to consistently hire very smart people in their technical support role, and Epic is very...
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Operations, Product
There are a lot of ways for us to get a particular answer or find a particular thing in the system....
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Relationship
Epic is very proactive and forward thinking.
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Loyalty, Product
Healthy Planet has been around for a long time, and it is a broad application. We use Healthy Planet...
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Operations
Training from Epic is not very frequent, and there are no certification requirements necessarily. So...
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Product
We like Dorothy; it is very comprehensive. We have been very successful from a survey perspective,...
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Operations
We train in-house for Dorothy; we don't get Epic training. As far as Epic training goes, they did...
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Product
Being part of an integrated healthcare record is the bomb. We get to be connected and can visualize...
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Operations, Product
Analytics with Epic's system are a stretch of the imagination; they are a little rough. We extract...
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Loyalty, Product
Dorothy has done well on mobile devices. The vendor actually has a phone solution, and we use a...
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Operations, Product
Inpatient areas tend to be complex environments in general, and there were issues when we tried to...
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Product
The ordering workflows in EpicCare Inpatient EHR are very solid, including the ability to build...
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Operations
Epic does a good job of training users on the system, especially on the inpatient side. However,...
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Product
There are some small ways that Epic's product fails to deliver, but there aren't any major ways. The...
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Loyalty, Product
My organization has decided to always be a few upgrades behind what Epic releases. We need to make...
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Relationship
Epic assigns every client a BFF. That person acts as an internal contact. We tend to reach out to...
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Product
The information presented to users in the system is very customizable and straightforward. We can...
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Product
We would like to see Epic's system have continued integration with voice commands. We would also...
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Operations
Epic is good at teaching us how to use MyChart, and there are good training resources for the...
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Product
I like the fact that we can customize our own application that sits on top of MyChart because we can...
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Loyalty, Relationship, Operations, Product
Epic has done a web migration and has gone to Hyperdrive. They put all their resources into their...
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Product
Beacon works as promoted but isn't the most efficient thing. With Hyperdrive, some of what Epic felt...
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Operations, Product
Normally, I would give the ease of use for end users a higher rating, but Epic’s therapy plan, which...
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Operations
Epic does not support go-lives. They provide support, but Epic hasn't been on-site for anything that...
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Relationship, Product
Epic does a pretty good job of supporting our organization’s interoperability goals. One thing about...
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Loyalty
There are only a few players in this space. Once we commit to one of the players, we are never going...
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Product
The problem with Beacon is that it is very configurable. It is like going into a store and really...
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Relationship, Product
There is always room for improvement regarding Epic’s delivery of new technology. The speed of the...
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Relationship, Value
I am pretty happy with Epic. We always want more functionality, especially if we know what is...
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Product
There are a few things in MyChart that I don't have that I would like to have. I noticed not too...
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Product
MyChart is pretty user friendly, but it is a bit overwhelming for the patients. There are too many...
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Product
One issue we are dealing with is ensuring we get proper documentation to Medicare for reimbursement....
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Loyalty, Product
One frustrating thing is that we build all these lovely tools in Epic's system for the nurses, and...
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Product
We are running into some things within Epic's system, and it would be nice if they fixed those...
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Relationship, Operations
Epic is still ironing out the kinks that come with a long-term care facility. There are problems...
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Relationship
We work very closely with our Epic TS person. Oftentimes, they are not able to give a full answer,...
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Product
We can have task lists in Epic's system for most of the things we need to do, except when it comes...
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Loyalty
The key to being successful with Epic is to ask the end users a lot of questions and find out what...
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Relationship, Value
Epic tries to keep their promises, but the monetary value to the host is disproportionate to the...
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Value
Epic's product is so expensive. But at some point, we have to step back and say that that is the...
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Operations
The implementation was absolutely fantastic. The Epic implementation process is a prescriptive...
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Loyalty
Epic is extremely impressive. But Community Connect should not be the first choice. It should be the...
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Culture, Product
I would like Epic to make the hosts' financial penalties meaningful if there are outages because if...
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Relationship, Product
We have a lot of problems with our Community Connect partner. The issue is just the burden of...
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Product
The medication reconciliation process works a lot better in the Epic EHR than in other EHRs. It is a...
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Relationship
Our host site's support people aren't being very responsive right now. They just aren't quick. They...
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Loyalty, Relationship, Product
I like the direction Epic is going in with their ambient listening features to help their providers...
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Operations, Product
Our host site assists us with our interfaces. When we first went live, our host site didn't have a...
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Relationship
If I need an Epic technical coordinator, I can reach out to them. Usually, I will go through the...
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Relationship, Product
Our organization is very small, so we couldn't go standalone if we wanted to. Epic wouldn't sell to...
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Product
For case management in particular, I like being able to do Secure Chat in EpicCare Inpatient EHR....
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Product
Many of our physicians are getting Secure Chat fatigue because they get so many messages daily in...
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Relationship
Our Epic analyst doesn’t know enough about the whole case management piece. So the response to a lot...
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Product
There are still some things that I would like to see in Epic's system, such as clinical care...
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Operations, Product
Trying to find information in the product can sometimes be difficult. We have to really go digging,...
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Relationship
We are really happy with our technical support person. We have had a really sweet ride with them...
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Loyalty, Product
I hope that more reporting will come out of the system. I know that there will be a cath model...
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Operations
The last time we updated the system, that update went really well. Our technical support people knew...
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Product, Value
The challenge that we have with the system is that we don't have a good method of holding our...
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Product
The system could do a better job of tying ACO processes and registries into Epic's newer tools, like...
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Relationship, Product
I always say the same thing when people ask me about Epic's tools. Other vendors will support users...
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Operations
There is no training for our areas from the vendor. We have to create the training ourselves.
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Product
For our purposes, the system works, and we can review all parts of the record, including the...
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Operations, Product
Setting up Prelude is the hardest thing most of us have ever done. It is not an easy thing. The...
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Product
I like Prelude’s work queues, the ability to use rules to make things work, the dashboards, and the...
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Relationship
Epic stays on top of things. If we ever have an idea of something, Epic really takes it to heart....
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Relationship
We have a wonderful technical advisor for Prelude. Epic assigns people to us, and I love that...
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Relationship, Product
Epic will make adjustments to the system, and they are constantly trying to upgrade the system and...
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Loyalty, Operations, Product
Compared to some of the other platforms I have used, Cupid is very user friendly. Some of the older...
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Product
Cupid does seem to be consistent; it works when it needs to. We haven’t had any HIPAA breaks or...
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Product
We like that there seem to be multiple ways to get the same results in Cupid. We can find a patient...
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Operations
Our Cupid implementation seemed pretty smooth; we did have a couple of locations we had to almost...
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Operations
Unless other areas of our organization are being trained, I haven’t actually seen or experienced any...
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Product
Cupid’s integration is fantastic. We just integrated it with another vendor's solution, and that has...
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Product
I like having everything available in one area in the system. We don't have to go through multiple...
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Operations
Epic could work on having more comprehensive training and resources for end users on Healthy Planet....
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Relationship, Product
Right now, social determinants of health are a huge aspect of population health, and so are our...
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Value
The vendor isn't timely when it comes to delivering new technology to meet our needs. When a new...
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Loyalty
Resolute Hospital Billing works pretty well in our current environment. I don't know how it is going...
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Loyalty, Product
The system's overall product quality is very good. I have worked with many EHRs, and I am satisfied...
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Product, Value
The system has a lot of data, but getting answers out of that data requires us to use reports and...
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Product
There is a delay with the system when it comes to the integration of new technology. For example, it...
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Relationship
When we contact Epic, their support people respond very rapidly. Their end users contact our...
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Product, Value
The system is slowly getting better at driving tangible outcomes for us. The system has plenty of...
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Value
The system works when it comes to integration because it allows us to see everything everywhere in...
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Product
I have worked with Cerner's patient accounting system and some other vendors' systems, and I think...
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Product
There are definitely some things in Resolute Hospital Billing that could be improved. There are...
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Relationship, Operations
With Epic, organizations have to know what questions to ask. However, sometimes, organizations don't...
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Relationship, Value
Epic does a decent job of avoiding charging for every little thing. The quality of Epic's ongoing...
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Loyalty, Product
I would buy Epic Behavioral Health again. Users have to get familiar with a product to feel...
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Relationship
When we started with Epic, they didn't have a behavioral health module. They have delivered quite a...
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Product, Value
Every time there is an upgrade for the system, if there are foundational changes, we will...
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Operations, Product
Our last upgrade was fine. The system's upgrades have become part of our routine. We take them in...
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Product
EHRs have cumbersome processes. That isn't an Epic problem. It is true with other vendor's EHRs too...
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Loyalty, Product
Being able to manage all of our interfaces without having to rely on an external vendor allows us to...
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Product
Epic's system has so much flexibility and so much functionality that sometimes it becomes...
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Loyalty, Relationship
Epic is very involved in our strategic planning and making sure that we are going to be able to...
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Product
The area that we struggle with the most is report functionality in Dorothy. I don't know whether...
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Relationship, Value
Epic is really good about not overpromising. They do their research ahead of time and get back with...
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Relationship
On a high level and an operational level, Epic is really good. They are very attentive and patient,...
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Relationship
We can really customize the product to meet the needs of each specialty in the organization....
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Loyalty
We have facilities that aren’t live on Epic LTC. We are looking to fold those facilities into our...
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Relationship, Product
Epic has the best product that is out there currently for an EHR. Their support blows away anything...
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Product
The product’s biggest strength is that it can automate a lot of processes that we were doing...
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Relationship, Product
I have worked with several different products, but Resolute Hospital Billing is just simpler, and I...
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Relationship, Operations
I’m dependent on Epic for a lot of different things that they have to change and work on. I wish...
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Product
Epic LTC has gotten a lot better over the last couple of years. It was good in the beginning, but...
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Product
The ease of use is what end users like the most about Epic LTC. One of the things I hear about a lot...
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Relationship
Epic is always looking to improve. Epic keeps their promise of coming closer to what other vendors...
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Culture, Value
Epic is pretty straightforward. We know what they charge for. Once we implement the Epic LTC module,...
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Relationship, Operations
Epic is very helpful with upgrades. They keep us in the loop regarding new things and work with our...
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Loyalty, Relationship, Product
I think there are a few things that Epic is still working to improve on. They are continually...
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Relationship, Value
We are a dedicated Epic shop. And Epic is pricey. They are pricey in all their modules.
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Loyalty, Product
Epic needs to do continuous enhancements to Rover because it gives us the ability to document in...
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Loyalty, Product
Epic is heading in the direction of meeting all our needs. We have a lot of different departments,...
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Relationship
I like Dorothy’s integration with our hospital system. Also, our representative is just superb at...
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Relationship, Operations, Product
There was recently an update to the EHR software to install a particular Epic module, and there were...
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Product
EpicCare Ambulatory EHR is fine in terms of integrating with various medical devices, monitors,...
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Product
The biggest thing for us is just that Epic has made billing simple and has made so much of it...
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Culture, Value
People often say that Epic is so expensive and that the new modules and functionality come with...
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Culture, Value
With Epic, we get what we get. We know what we are getting and the different values in the different...
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Relationship
Epic is knowledgeable about regulatory updates that come up, and they help develop updates and tools...
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Product, Value
I would recommend EpicCare Ambulatory EHR if someone can afford it. Relative to what is available in...
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Product
We would like to have better reports in Epic LTC based on the types of patients we have. We would...
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Relationship
We work with people at Epic who can resolve our issues, but they go to a group of people to decide...
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Product
I like the customization of Resolute Professional Billing. It serves our business needs and is easy...
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Relationship
I like the vendor's foresight in informing us about products that are going to be changed or...
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Value
We are in the service of delivering healthcare. We feel that vendors can do better, and the charges...
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Product
I would improve reporting within Resolute Professional Billing. We have a limited ability to report...
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Product
One of the best things about the Epic EHR is that we can do so much in the system. However, while...
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Relationship, Operations
I would recommend that Epic continue to have proactive check-ins with our stakeholders and take...
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Loyalty, Relationship
Several years ago, we decided to invest in Epic, and we will continue to partner with Epic to meet...
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Operations, Product
The day-to-day workflow piece is really accessible for staff. However, the reporting and analytics...
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Loyalty, Operations, Product
Epic provides good certification training. Additionally, I would give them a top rating for...
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Culture, Relationship, Product
Epic has a lot of new and upcoming features all the time, but sometimes those are in such limited...
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Product
We always want more than the vendor will give us, but Epic came through with what they promised....
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Loyalty, Product
The improvements that I would like to see in the system are on Epic's road map, so we expect that...
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Operations, Product
When we went live with Cupid, Epic did everything they possibly could to make everything go as...
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Loyalty, Relationship, Product
Dorothy is just hard to operate in general with the remote client and being able to handle connected...
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Relationship
The people that we partner with from Epic are really knowledgeable about the product line that they...
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Product
Secure Chat has evolved in its functionality. There were several years when there was very limited...
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Product
Some functionality in Secure Chat allows us to do certain things based on login context, but the...
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Operations
The implementation went well for us. The host sent a lot of people here, and we had some people from...
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Product
Overall, Epic’s professional billing solution is very intuitive and easy to work with. The major...
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Operations
Epic provides several methods for training, including webinars, technical documents, and forums....
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Product
Secure Chat has become one of our core tools, and we use it robustly. When we first rolled it out,...
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Relationship, Product
There are still issues with people remembering to sign out, making themselves unavailable, and...
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Loyalty
Epic’s vision for Secure Chat is that it is going to fully replace pagers and maybe even phones that...
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Product
Secure Chat could use some development in things like integration and presets.
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Product
Secure Chat is an integrated, HIPAA-compliant tool where we can attach a patient, images, and...
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Relationship, Operations, Product
Epic could come to the table with recommendations for how to use Secure Chat. That would not be...
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Relationship
I like that Epic put together a steering board for Secure Chat. That showed commitment to the solution....
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Product
External integration is always getting better with Epic. We have Care Everywhere obviously, but...
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Product, Value
If people are used to the system, that counts for a lot. I wouldn't say there is anything...
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Relationship
We have more capabilities with our host than we had previously. We have a list of point-of-contact...
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Product
People use Secure Chat for a variety of reasons, and we really have to teach etiquette to users. We...
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Relationship, Product
The tracking within the product moves well, and the reporting side is really good. The vendor has...
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Product
This arrangement is really nice for facilities that want to get Epic's Community Connect model but...
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Relationship
One problem with Secure Chat is that users don’t know who is on or off, so I have had people send me...
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Product
Secure Chat is a valuable tool. We needed something to interrupt workflow or to be able to do an...
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Relationship, Product
We still have gaps in Secure Chat, and the gaps make it hard to enforce the best behavior. When we...
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Culture, Loyalty
At the last UGM, there were some good presentations about Secure Chat and how it is considered a...
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Product
The reality is that organizations have variable use of other software systems that manage call...
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Product
My overall satisfaction with EpicCare Inpatient EHR is good. However, when we went live with it, I...
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Operations, Product
The core product of EpicCare Inpatient EHR still works very well and has good functionality. With...
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Relationship, Operations, Product
We get Epic updates and see new things, but it just seems like the new things are frequent. There is...
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Product
The comprehensive clinical functionality eliminates interoperability problems of best-of-breed EHR components....
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Product
MyChart is not complicated, but some patients have a hard time with things and need a little coaching....
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Product
Providers will release results into MyChart or send messages to patients in MyChart. Those things...
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Relationship
We get awesome support for MyChart. Even if the support people don’t have answers for us, they know...
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Loyalty, Product
One thing that Epic has done well and should expand on is their big bet on AI. It has been...
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Culture, Product
Epic needs to contract with many other providers, and that is not unique to Epic, but it is...
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Relationship, Operations, Product
There are a lot of options with the product, and there are a lot more self-services than there used...
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Relationship
Epic is very proactive, and they keep up with regulatory requirements. They plan to make those part...
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Relationship
The support for EpicCare Ambulatory EHR is a little less awesome than Epic’s support for their other...
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Relationship, Product
We may have been led to believe that certain things in EpicCare Ambulatory EHR worked a little...
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Product
MyChart doesn't offer all the languages that we need for our area, and there is one language in...
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Loyalty
I have been in some conversations about how Epic intends to employ AI in the future in some of the...
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Relationship
For the vast majority of our people, Epic has been a great partner. They don't keep their promises...
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Value
Epic provides a lot of services for what we pay, and others would nickel-and-dime me to death. Epic...
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Operations
The great thing is that Epic is with the training every step of the way. Other vendors help us do...
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Relationship
Epic is very engaged, and we partner together for solution problem-solving every day. We can log...
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Product
EpicCare Ambulatory EHR isn’t really difficult once we get to know it, but some people have problems...
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Relationship
When Epic discovers a problem, they definitely reach out to us immediately.
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Operations, Product
The functionality in EpicCare Ambulatory EHR is pretty high. I don't think that the system is flawed...
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Loyalty, Relationship
Our business partners want a couple of things that aren't possible and don't appear to be on Epic's...
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Product
Being able to require the patient to store a credit card on file outside of a payment workflow in...
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Product
How different billing systems work is not anywhere near as refined or smooth of a process for the...
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Relationship
An area that I am particularly blessed in when it comes to Epic is my Resolute Professional Billing...
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Loyalty, Relationship, Product
To be more proactive, Epic could stay ahead and on top of market trends, and that is hard in...
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Loyalty
Having had some time in other vendors' EHRs, I don't think the other vendors would support or scale...
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Culture
We know what we are getting with the product, and it does what the vendor says it will. We may not...
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Culture, Value
Epic doesn’t avoid charging for every little thing. We have licensing fees that it takes a PhD to...
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Operations, Product
Everybody can customize so much and make their own messes. There are probably six different ways to...
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Loyalty, Product
The integrated nature of Epic's system is a strength. It is also an opportunity because there are so...
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Loyalty, Product
Epic seems to be embracing things faster. They are getting some of the additional functionality we...
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Relationship
There are certain things that Epic hasn't gotten to yet. There are enhancement requests out there...
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Product
Things are going great. The system has a lot of automation capabilities, so it is really good when...
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Relationship, Operations
I would tell a friend who was considering the product that our implementation was fantastic. Epic is...
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Product
We have some issues with the system's ease of use for end users, but overall, our experience with...
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Product
There are some nuances with payers, and we need a little more flexibility to accommodate some of...
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Relationship
The vendor reaches out with financial concerns. If there are any implications with how a system...
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Relationship
I have worked with other vendors, and Epic is a leading vendor in the market. There is a bit of a...
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Value
We're a little sad that Epic want's to charge us for some coding that is necessary for us to meet...
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Relationship
Epic's support team is really responsive. We also don’t have a problem with executive involvement...
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Loyalty, Relationship, Product, Value
I would recommend the product. If I had been asked that many years ago, I would have given a...
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Loyalty, Product
Epic is on the right path, but I don't think that Secure Chat has the full range of features and...
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Relationship
Epic's people are very accessible. We have a physician executive, an IT executive, and a BFF who we...
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Loyalty, Product
I would definitely recommend Epic's systems. It would be nice if everyone were on Epic. We have a...
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Relationship
Epic more or less keeps their promises. We have worked with other vendors that have kept fewer...
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Value
Epic is a little money-hungry. We have to pay for training. Epic's systems are expensive. That is...
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Relationship, Product
We don't really have any product quality issues with Epic. I don't hear a lot of complaints from end...
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Loyalty
We weren't deciding whether to keep another system or go to Epic's; it was always our plan to use...
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Relationship
Epic is off the charts with what they provide in the way of service and support for their product....
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Product, Value
We have found Epic's tools to be great for communication. Using Secure Chat has gone very well for...
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Operations
Our training for Secure Chat went really well. At one point, we weren't clear on what we needed to...
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Value
Epic LTC isn’t really easy, but if people have used an EHR before, then training on an EHR is...
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Product
In general, users who transfer from other programs like the improvements that Epic LTC affords them....
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Product
The Epic EHR is far from perfect. There is still tons of clunkiness in it from a clinician's point...
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Loyalty, Relationship, Product
I am a big Epic fan. Epic is good to work with, especially for an organization as large as they are....
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Relationship
Epic's support is great, and the vendor is very supportive. Epic has done a great job of providing...
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Product
There are some gaps in the system. The ones that I am most familiar with are the issues with...
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Loyalty, Product
Resolute Professional Billing, as far as practice management systems go, is the most robust I have...
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Relationship
Epic gives us a heads-up on known issues and when they will be resolved. They also tell us when the...
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Product
Some of the product's work queues can be a bit cumbersome and challenging, like the credit work queues....
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Relationship
Epic usually gives us a heads-up on anything that they know is a reportable issue. They also tell us...
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Relationship, Product
We have made a couple of enhancements in Resolute Hospital Billing, but if we forget to take...
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Culture, Value
EpicCare Ambulatory EHR is expensive, but compared to having to buy multiple third-party systems and...
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Product
Our journey with Epic has gone fairly well. Our model of business is a bit different from...
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Loyalty
We are starting to really get the benefits that Epic is bringing to most of their clients. We are on...
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Value
We pay Epic a lot. They are just too expensive.
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Relationship, Product
Things have been really good with Epic. We are not in catch-up mode. We are definitely not an Epic...
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Operations
Epic doesn't provide any ongoing training, per se. Their documentation isn't exactly the easiest...
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Relationship
With Resolute Hospital Billing, we can always reach somebody if we need to. Even after hours, the...
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Relationship
In my past years of experience working with Epic, they have been pretty honest in telling us about...
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Loyalty, Product
I struggle to send other vendors our data when we have it all in Epic's system and it works with our...
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Relationship
We can get Epic on the phone easily for support, and we can investigate to figure out why problems...
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Loyalty, Operations
The Hyperdrive feature will be fantastic in the future, and I do think EpicCare Inpatient EHR is...
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Value
I don’t know whether we have received our money's worth from Epic. There is no better software than...
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Operations
Several things went wrong with EpicCare Inpatient EHR, and those things were very disappointing and...
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Relationship, Operations, Product
Epic messed some things up with our integration; we have had continued problems because Hyperdrive...
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Relationship, Product
Epic has good ideas, and I don't think anyone has better software out there for what we do, but Epic...
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Operations
Epic’s training is very thorough and very in depth, and they hold our hands. Epic's product is a...
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Value
Epic is expensive as all get out, so the bar is higher to get our money’s worth. But they don't come...
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Relationship
Epic as a company does a nice job of trying to go above and beyond as a vendor. In fact, they see...
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Value
Epic is good about not nickel-and-diming us to death. Their system is very expensive, and I am not...
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Relationship, Product
Epic tends to want to be the one driving the bus. There is a certain way that they want people to...
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Relationship, Product
With Epic, everything integrates well if everyone else is on Epic; that is their motto. People...
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Operations, Product
Smaller or less sophisticated practices struggle more with the workflows in Resolute Professional...
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Product, Value
Healthy Planet is a tool that is easy to use and effective in helping with care management and...
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Product
Healthy Planet does a good job with the care equality side of things, but we need better clinical...
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Relationship
Epic is pretty good at vendor executive involvement. We don't necessarily have Judy coming on-site,...
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Loyalty, Relationship
I have worked directly with Epic for years, and they have gotten a lot bigger as time has gone on....
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Product
Epic does quarterly upgrades. Those are great. We don't have to wait for a year to get the new...
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Product
I like that the system is fully comprehensive. We have very few third-party applications because we...
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Relationship, Product
Working with Epic over the years has been a pleasure. The vendor's involvement of end users,...
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Loyalty, Relationship, Product
Epic does constant upgrades and is making Cupid current, so they are staying with the times and are...
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Relationship
If the vendor’s support team needs to reach out to another application's team, there is definitely...
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Product
There are always quarterly updates or upgrades that the vendor has in their system. There are...
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Relationship, Value
The vendor encourages us to use what is already readily available within the system. If they find...
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Relationship
The vendor is always willing to get on a call if we need. They don't walk on water, but they are...
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Product
I like the system because anything in the system can be tracked. Whether users work within the...
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Relationship, Product
Our IT people try to push back on certain parts of upgrades. We can say yes or no to different...
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Relationship
The vendor definitely has tools and resources available for their clients. As users, we have access...
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Relationship
Our IT team has regular calls with the vendor’s support team. Each application has its own tech...
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Product
MyChart has been functionally fairly stable. There have not been excessive amounts of complaints....
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Relationship
Epic doesn't promise something they can't deliver. It may be in development for who knows how long,...
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Relationship
Epic has such a large percentage of the market that they are very arrogant, so when they are ready...
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Operations
The initial training for the product was great. Ongoing training doesn't exist unless we pay for it....
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Culture, Relationship, Value
All the consultants or vendors that don't talk to each other try to create products that we can use,...
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Relationship
Epic’s support team is very responsive. I meet with them regularly. They get involved when there is...
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Product
If there is one thing that could be better, it would be connectivity with other health systems for...
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Loyalty, Product
There is not much choice in the marketplace. Big organizations are really picking between Epic and...
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Operations, Product
The speed at which the vendor enhances things for Secure Chat seems slow, especially compared to the...
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Culture, Value
We have internal conversations about surprises that we have had from Epic in terms of certain things...
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Product
It is like pulling teeth to get Resolute Professional Billing to talk with other solutions. We have...
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Relationship
Every time I have had a question, I have gotten a fast answer from Epic, so they are very responsive....
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Relationship
I would tell people looking into Epic that we are happy with them, but people should evaluate...
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Operations
Epic implementations are very efficient because there is the Epic team and our internal Epic team....
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Relationship, Product
MyChart works great. We have some SMS problems, but those are on our side. The Epic side is great.
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Product
Sometimes MyChart shows so much that it should be stripped down, but for what we do, I see why the...
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Product, Value
MyChart drives the patient’s ability to leave a message for the doctor. Then the doctor can turn...
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Relationship
The vendor is proactive. They send a lot of information out, and they want to make sure everything...
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Loyalty
We could use Epic's systems in some other areas, but we aren't switching to Epic's other systems...
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Loyalty, Operations, Product
I have been very impressed with Epic's upgrades. We upgraded the system, and we are optimistic about...
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Loyalty, Product
Whenever I am asked whether we would switch to another vendor’s system if we had the chance, I say...
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Relationship, Product
I can talk to some folks who have the same version of EpicCare Ambulatory EHR that we do, and I am...
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Relationship
Epic's executives are really engaged. They definitely want to know what their customers are thinking...
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Value
We spend a fortune on Epic's systems, and there is no way that we have covered all of their costs...
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Product
In my opinion, Epic added Epic LTC as an afterthought. There is no evidence that Epic understands or...
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Loyalty, Product
I would tell people that their insert cards need to have the correct information in them. The system...
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Loyalty
We used Secure Chat in our pockets for years, but we made a big move to dump pagers and move...
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Loyalty, Relationship, Product
We tend to stay several months from Epic's major releases. We do that because we don't want to be...
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Operations
Epic does not have a good training platform for where Secure Chat sits. They need to look more at...
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Relationship, Product
Epic needs to look at the nonclinical roles and how operations will use the system to communicate...
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Product
Our ratings of Epic would be different if we were talking about inpatient or ambulatory care. The...
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Operations
We do a lot of workarounds to make Epic's system work for us. They haven't met our needs. Dorothy...
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Product
I don't use the financial reporting much in Dorothy, but of the few reports that I run, the one I...
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Relationship, Operations
Epic is extremely helpful. They take time to give us notice on reportable issues and things that...
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Loyalty
We use Rover instead of Dorothy for our mobile solution in the field. We are going to make big...
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Operations
With Epic’s training quality, effectiveness, and workflow practices, we have to do a...
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Value
Judy Faulkner has been great. She is super responsive. But I am starting to get nickel-and-dimed for...
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Product
Our clinicians and field staff work in the Dorothy remote client for home health. The rest of the...
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Relationship, Product
One area of the Dorothy remote client that I don't particularly care for is that it cannot work with...
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Relationship
I have only known one Epic person, and I'm not sure exactly what their role is. I have a very...
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Loyalty, Product
We have a pretty heavy infusion component to our home health, and Epic didn't have a solution for...
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Product
We have seen families struggle with the menu. It is in a list format, and patients are having a...
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Product
Overall, MyChart gets the job done. Our patients get what they need from the solution, but it is...
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Culture, Value
Frequently, we get new features that require licensing fees. With additional licenses and fees, it...
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Relationship
We have a responsive technical staff from Epic that is ready to help, but sometimes the technical...
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Product
We have a pretty standard upgrade schedule with Epic for MyChart. When a new functionality is...
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Relationship
When we want to work with other developers, they have a difficult time working with Epic’s APIs and...
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Relationship
I don't feel like our voice is the loudest in the room. I hope that at some point, Epic has a...
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Relationship
Epic is great about responding quickly to my team in particular, and they have an emergency line as...
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Relationship
Epic is responsive and knowledgeable, and Prelude is a quality product. I have enjoyed working with...
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Relationship, Operations
If there is a best practice or a solution that might benefit us, sometimes we don't hear about it...
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Product
At a high level, we are doing well with Resolute Hospital Billing. We have a host of operational...
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Product, Value
We get great feedback from Epic about cash collection. We are trying to get every nickel and dime we...
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Relationship
Epic delivers stuff to us regularly. They listen well to enhancements that we request, and they...
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Relationship
We would tell a friend or peer that Resolute Hospital Billing is a good product. It is good for...
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Value
Epic doesn’t charge for every little thing, but their system is very expensive.
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Relationship, Product
Epic is doing a very good job of both providing and having an accurate road map. The basic...
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Product
In general, everyone is pretty happy with Epic. We have had very few complaints. We have never seen...
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Operations
Epic has a recommended methodology for end-user training, so we have to take things in a package.
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Relationship, Product
We are highly satisfied with Epic’s product quality. They do a pretty good job with that. Epic is...
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Culture, Value
As a caveat, nobody is ever happy with what they spend on their EHR. But with regard to Epic, they...
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Product
EpicCare Inpatient EHR is hands down the standout in terms of solutions that are available today....
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Operations
Epic’s training is really good. If our organization will fund us to learn more, Epic will provide...
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Product, Value
With Epic, we get a fair number of fix packages, software updates, and upgrades, and they can be...
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Relationship, Product
Concerning integration, Epic is ahead of us all of the time, and we are always trying to keep up.
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Product
Epic is much more intuitive with help text and with the ability to schedule meetings ad hoc than...
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Relationship
Epic’s people need more of a work-life balance, but the fact that they don’t really comes in handy...
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Operations
Epic's training has to improve because their training has gone bad. The training is generic, and...
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Product, Value
EpicCare Inpatient EHR is phenomenal and transformational. It is expensive, but I tell people to buy...
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Relationship
We can't live without Epic. They go above and beyond and always keep their promises.
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Operations, Product
Epic will not let us touch the software until we are certified in it, and that is smart. As a...
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Product
Epic is doing pretty well with Secure Chat. The providers really like the product; it is very...
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Operations, Product
We had a great experience rolling out Epic's system and working with their teams. For the most part,...
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Relationship, Product
Epic is consistent with all of their upgrades for Resolute Hospital Billing. Epic listens to their...
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Relationship, Product
Epic is really top notch with reporting from a revenue cycle perspective. They are moving into...
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Product
One thing that we struggle with is that when Epic puts a certain report out to our C-suite-level...
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Product
I like the way that Healthy Planet is integrated with our EHR. Healthy Planet is not a platform...
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Relationship, Product
The pace at which we get new technology is not as fast as I would like. Epic's competitors are able...
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Product
I want better improvement within Healthy Planet on ambulatory CDI components or Hierarchical...
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Loyalty, Product
There are some features that are lacking in the system's reporting tools. We would like the ability...
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Relationship
Epic does a very good job with their service, support, and proactivity. They work with their...
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Product
Overall, Community Connect EpicCare EHR is very good. From a clinician standpoint, we have gotten...
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Product
I think Community Connect EpicCare EHR is very difficult, and I don't think it adapts well for small...
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Relationship
Epic is pretty proactive, but sometimes we have issues before we know they have issues. Epic doesn't...
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Value
Epic provides lots of value, but when we are trying to get the bottom-line expenses down, the...
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Product, Value
We have solved a lot of our communication issues with the complete integration of Secure Chat...
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Loyalty, Product
In one of the next releases, Epic is actually creating a solution to keep the communication...
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Relationship
I think having more local capabilities on-site would be helpful. If we had more control over changes...
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Relationship
Epic’s executives are pretty proactive. I deal with a lot of executives. I talk to those people frequently....
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Value
Community Connect EpicCare EHR is very, very, very expensive. I know I said "very" three times, but...
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Loyalty, Product
Our patients really like the flexibility in MyChart as new patients. As existing patients, it is...
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Relationship
Epic is blowing us away with what they are trying to do now. They need to deliver it, but everything...
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Relationship
Epic's support is quite variable by application.
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Operations
We have had a few problems, such as a poor implementation and some slow responsiveness from our...
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Operations
The training for Community Connect EpicCare EHR has gotten better, but it was bad at the beginning....
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Relationship, Product
Dorothy is easy to configure for internal teams. We don’t need to wait on the vendor to make...
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Relationship, Product
Getting changes to Dorothy sometimes takes a long time, but that process is quicker than what we had...
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Loyalty, Product
Cupid’s workflow works correctly as designed, but it doesn’t work for our culture. There is a gap...
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Product
One of the biggest things I like about Epic is that everything is fully tested when it goes out the...
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Product
We love that the professional billing piece is integrated. It is easy to use, and there are a lot of...
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Product
Epic could work on more of a standard solution for provider-based billing and reporting options to...
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Relationship, Product
The strengths of Epic are in the level of technology that they have and the way they try to figure...
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Relationship, Value
There are a few things we are still struggling to calculate. But we appreciated Epic’s reaction to...
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Product
Our host site's system is not the closest to Foundation System. I thought they were farther along...
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Relationship, Operations
We have to go to our host site's website to do anything related to support; there is nothing local...
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Product
I can’t say that EpicCare Ambulatory EHR definitely meets all of our users’ needs because our...
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Operations
A staff member told me they were pleased with the installation of EpicCare Ambulatory EHR.
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Culture, Relationship
Epic needs to be more transparent about the criteria for early adopters.
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Relationship, Operations
Epic does a good job of putting out continual updates to make the system better, and they...
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Loyalty, Product
There are some pieces of the system that don't seem to work very well yet, so we are using outside...
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Operations, Product
EpicCare Inpatient EHR is easy to use, but it can sometimes be confusing to know where to go to get...
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Product
The system's integration with all of the different pieces of the healthcare world is nice, from...
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Product
My experience with Resolute Professional Billing has been fantastic. The system meets our needs for...
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Operations, Product
The experience in the system is good; however, the system is not always as user friendly as...
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Relationship
With Epic, we know who to escalate to. We very rarely have to escalate things, but the vendor is...
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Operations
Epic has videos for end users, and those help with ease of use. Some of the workflows can be a...
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Value
We have a flat rate with Epic. If we want to do other things, they charge extra for those, but we...
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Product
I like the eligibility part of the system. It picks up insurance companies below our radar that are...
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Loyalty, Relationship
If we were out on the market looking for an EHR, our number-one consideration would be Epic. We...
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Relationship
The vendor keeps their promises, though we may not like their answers.
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Relationship
In terms of Epic keeping their promises, the vendor is very concerned about how they answer our...
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Operations
Epic has good resources, especially their documentation, for us to fall back on for training on any...
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Relationship
If something in the product is not working, Epic finds a solution very quickly. We like Epic’s...
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Operations, Product
The integration with Epic was tough at first. Combining our established patients into the system was...
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Operations
Epic tries to stay on top of things as far as new technology goes, and they do well with training.
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Loyalty, Product
Using Healthy Planet is going well. We are content with the functionality, so we continue to...
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Loyalty, Relationship, Product
The product is solid. Epic is working very hard to help automate even more tasks, leveraging things...
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Product
I was able to do more with our previous system in terms of making updates and correcting things that...
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Product
With Epic, there is a lot of extra clicking. I have been on other EHRs that are better than the one...
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Relationship, Product
One thing I love about Epic products in general is that we get a report every quarter on how we are...
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Loyalty, Operations, Product
Everything is part of one system, so I don't know how to parse things out, but I wish the whole...
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Product
The problem is that I'm really spoiled with Epic. I have my regular calls with Epic’s executive...
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Product
Secure Chat is user friendly and very convenient for our end users. Not every end user has adopted...
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Culture
One of the promises that was delivered was being able to remove ourselves from a conversation....
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Relationship
I talk to different people at all levels of the organization. I get high enough and have the ability...
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Relationship
Epic is always a good partner in terms of telling us what is coming and what we should be doing. The...
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Relationship, Operations
Epic thinks they know all; they try to tell us how to do things they don't necessarily have...
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Product
Like any product, Cupid starts off as being a little rudimentary. Things that we had to expand with...
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Relationship
We had really good internal resources who got certifications in Cupid. The unfortunate thing is that...
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Relationship
We have had really good luck with Epic lately. We have the right people at Epic, and they have found...
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Loyalty, Product, Value
Healthcare is changing. I can't hire a nurse to save my soul, and we can't recruit doctors, so my...
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Relationship
Judy isn’t going to be around forever, and I don’t see anybody at Epic who can take the company and...
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Loyalty
Epic is looking at moving into the ERP space. Unless they are seeing something I'm not, there is...
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Relationship
Epic keeps their promises, but that is because we are good at asking for things and getting...
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Relationship, Operations
Epic used to be really good at delivering on their vision because they never presented anything to...
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Product
I would tell someone looking at Resolute Hospital Billing to go into it with eyes wide open.
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Relationship, Product
Because Secure Chat is easy to use, I get feedback from doctors that nurses are starting to use the...
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Product, Value
The challenge with MyChart is that it takes a lot of care and feeding to keep the web system...
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Relationship
We get great support from Epic; they are very involved.
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Value
I feel like our experience is getting more like there are little extra costs for things, and those...
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Loyalty, Product
It is really powerful to have the Secure Chat communication tool embedded in the EHR and available...
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Product
Resolute Professional Billing stands out against some of its competitors because it is integrated...
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Value
Epic has done a lot to enable non-patients to use their patient experience platform, which is what...
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Value
We would buy Resolute Professional Billing again, but we would have to work on the system's price...
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Operations
I like Epic's certification process where people have to take Epic's training and then pass some...
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Operations
I think that Epic has gone away from a lot of the computer-based training that was implemented...
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Loyalty, Product
Epic has some cool development stuff coming that we are excited about. We did a lot of work recently...
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Product
I like that Secure Chat is integrated, so end users have one workflow. The system is right there...
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Loyalty, Product
I wish we had some of the stuff that is coming and that we are excited about right now, such as the...
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Relationship
We have shared feedback with Epic, and they are responding. I am sure they have heard the same...
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Loyalty, Product
We have done a lot of work with In Basket efficiency improvement, and Epic is moving toward...
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Relationship, Product, Value
I feel like Epic’s folks are part of our team. They provide great support. And EpicCare Ambulatory...
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Relationship
Epic doesn’t listen to their customers, especially smaller customers. Unless people have a checkbook...
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Relationship, Product
Resolute Hospital Billing is okay. It works. It does its thing, and it is not a headache for me. The...
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Operations, Product
Regarding tangible outcomes, I don't think Epic is any different from any other vendor out there....
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Product
I like the integration and interoperability of the entire care continuum of Cupid.
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Product
Epic could improve the drawing tools in Cupid. The tools are a little too simplistic. I would also...
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Loyalty, Product
I was an analyst on another solution prior to being certified on Epic's product. Epic's product far...
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Operations, Product
For the EpicCare Ambulatory EMR, I have not had to work so much. Epic is pretty good with...
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Relationship
We really love the product. Epic does a really good job, and they usually are ahead of us; before we...
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Product
We have been able to reduce a fair amount of In Basket messages by changing some of the algorithms...
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Product
One of my favorite things in the last couple of years on MyChart is the ability to upload advanced...
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Product
With MyChart, the patients do the check-in process for us. They fill out the questionnaires and...
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Loyalty, Relationship, Product
I have been using Epic's software for many years, and it seems to evolve and improve for better...
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Relationship
We have a pretty big department that acts as liaisons for Epic. All the liaisons are assigned to...
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Product
For EpicCare Inpatient EMR, I try to learn the Slicer Dicer piece. It may be my naïveté or my lack...
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Relationship
The vendor tends to be fairly responsive, but they are sometimes slow to make requested changes to...
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Product
Our users and clinicians get frustrated with how often we have to do Epic updates. When MyChart...
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Relationship
Epic has been very engaged and responsive, and they have really provided nice collaboration and...
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Relationship, Operations
Moving to Epic has been a difficult transition for some. Epic is so big, and there are so many...
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Operations
Things went well during the implementation, and we were back to baseline charging almost...
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Operations, Product
Everybody encounters issues, and the primary issue that we encountered was that we had far more...
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Operations
We create the training with Epic, so we start with their curriculum and then add on to it. We had...
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Product
The quality of the software is such that when we have discrepancies or issues, we start by assuming...
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Product
The ease of use for end users with any hospital billing system is about a one on a scale of one to...
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Product
There are still some things we would like the product to do that it doesn't do, and we are working...
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Relationship, Value
Epic excels at their ongoing support. We have executive involvement regularly. Epic keeps their ear...
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Loyalty
I know people who are switching over to Epic, and I tell them to just be patient and that they will...
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Product
EpicCare Ambulatory EHR does what it is supposed to do from both a provider and an administrator...
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Product
EpicCare Ambulatory EHR is not simple or intuitive. It is one of those things where we hate it, but...
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Relationship
Epic pays attention to us and does not want us to be unhappy. Their upgrades are pretty smooth, and...
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Value
EpicCare Inpatient EHR is expensive, but it is worth the cost.
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Operations
Epic could have been more supportive with the lessons that they learned through other...
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Culture, Relationship, Product
Epic Behavioral Health is fairly straightforward. If a health center wants to integrate with other...
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Value
We spend a lot of money with Epic, but so does everyone else, and we would have to spend that money...
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Loyalty, Product
MyChart does what we want it to do, but it allows easy access for patients, and we want to turn that...
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Product
MyChart can be self-directed, and it is very forgiving. Patients are able to text or email their...
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Relationship, Product
Epic is constantly investing in research and development to make MyChart more patient-centric. We...
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Product
MyChart continues to be progressive in offering lots of different options for patient outreach.
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Relationship, Operations
I was apprehensive about welcoming Epic, but Epic has been almost mind-blowing with how engaged and...
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Product, Value
Epic's EHR is very expensive. The system is built more for an inpatient hospital in a large, brick...
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Relationship, Product
Epic is a monopoly. In the EMR space, they just never move the needle on usability. I want them to...
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Relationship, Product
Epic tries to be inward focused, and they are very proprietary when it comes to their APIs. They...
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Product, Value
The product is rather expensive, and it is really designed for an office in the 1990s. The product...
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Operations
We have upgraded, and it has been a good experience. Epic does a very good job with little snippet...
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Value
I have never had an issue with charges yet. Everything that we have been talking about using, at...
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Operations
Epic does a good job with their training for Cupid's upgrades. The vendor went into compact forms a...
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Product
I have seen the decision support for immunizations improve as time has gone on. That piece doesn't...
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Loyalty, Product
Something that would help with immunization reconciliation would be to make it possible to update...
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Operations, Product
There is definitely a learning curve with the EHR, and there are a lot of different ways to do...
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Relationship
The Epic customer support team is responsive and knowledgeable. I have regular conversations with a...
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Relationship
There is not an EMR on the market that end users will like. Epic's EMR isn’t perfect, and our users...
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Relationship, Product
One problem is that if there is something that we can't do in Epic's system, our ability to get Epic...
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Relationship
Epic is very transparent about what they are working on for a particular product. They tell us about...
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Value
Epic doesn’t nickel-and-dime us, but they do have different modules. So if we are looking for...
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Relationship, Product
Epic doesn’t like to integrate their product with things that they already offer in-house. But I...
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Product
Comparing Epic and Cerner is like comparing two wrenches made by different manufacturers. They are...
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Relationship
Epic’s support is awesome, and we have no issues with it. We have folks that we can reach out to so...
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Value
I would not buy the product again because I'm guessing that I can probably get something that fits...
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Relationship
We have a relationship with one of the vendor's executives; we can contact that person if we need...
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Operations
In terms of the capabilities the product has, I don't think Epic does a good job of helping me best...
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Relationship, Value
I would tell a friend that our Epic experience has been really positive. The vendor is highly...
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Culture
Organizationally, when we made the decision to go with Epic, it was because we liked Epic LTC. The...
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Relationship
The support that comes with Epic LTC, including Epic's documentation and their very knowledgeable...
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Relationship
Something Epic could improve on would be preventing silos between their applications in terms of how...
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Relationship, Operations, Product
Epic has a foundation system. That is their best practice system based on their complete user group....
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Operations, Product
Epic LTC is horrible. It is not user friendly for long-term care compared to other products I have...
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Product, Value
In Epic LTC, there is no way to generate a care plan from a physician's orders or any of the...
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Product
I like that I can see the hospital chart in Epic LTC. I like that I don't have to call the hospital...
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Product
The 802 form in the system doesn’t print correctly. An updated version of it was put out, and Epic...
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Relationship
Epic has a couple of different methods for support. I have a point of contact that I can email...
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Relationship, Product
Epic has such a huge presence now, and that makes the continuation of care easier. We can see what...
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Relationship
Our requests are not addressed in a timely manner.
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Loyalty, Relationship
As Epic is growing and becoming the most popular vendor in the industry, I think Epic is losing...
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Operations
I was very satisfied with Epic’s training. Epic does a really good job with that.
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Relationship
Epic is always available. They have multiple ways of contacting them and getting support. We can do...
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Relationship
Epic is really good at being proactive. They send out bulletins before we even know we have an issue....
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Product
I think Epic has done well with integrating all of their systems together. One patient, one chart is...
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Relationship, Product
CMS implements regulatory changes every year, and with this last round, there were a lot of...
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Relationship
Resolute Professional Billing is a very mature product that is used by a lot of people. The vendor’s...
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Relationship
I don't know our personal billing support person that well. I don't interact with that person much,...
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Operations
When analysts go to Epic’s training, there are people from all different organizations, but it feels...
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Relationship
We work very closely with the development team at Epic for the system. We consider that a perk of...
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Relationship, Product
Nothing is ever on the timeline that we want. Sometimes the urgency of the time with which we need...
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Operations
Often, the training curriculum and content coming from Epic don't actually have the behavioral...
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Loyalty, Product
The product is good. But there is just still so much more to tackle because behavioral health is a...
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Loyalty, Product
The system needs more content. It needs more behavioral health–specific content in terms of...
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Relationship
Epic helps staff know what buttons to push and when to do the right thing. The system is split, and...
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Product
There is room for improvement for Epic in terms of the reporting available specific to behavioral...
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Value
We have to pay for so many applications for our collective cost. It is hard to know how much of that...
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Loyalty, Product
Epic Behavioral Health is a new world in terms of electronic documentation, workflows, and...
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Relationship
One thing I like about Epic is that they provide us with a specific technical person. We don't just...
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Operations
Epic does a good job of sending their developers out and understanding the workflows of their...
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Relationship, Product
Epic's documentation has gotten immensely better over the last few years. I hope the vendor...
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Relationship
The host site said they were going to build us or give us something for one of our specialties, but...
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Operations
We had on-site support and on-site training from the host site, but the training was all...
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Relationship
In general, our relationship with Epic is good and very positive. Epic communicates with us well....
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Relationship
The people we meet with from Epic are generally pretty supportive, but the way Epic takes and...
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Operations
Epic needs to improve their quality testing and implementations. Those aren't what we were led to...
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Operations, Product
For this project specifically, the staff members that Epic assigned to us were a little subpar....
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Culture, Product
The system isn't very easy to use, but it is doable. Resolute Hospital Billing is a powerful system...
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Loyalty
We are investing in other modules for Epic that are like Healthy Planet on steroids for care...
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Product
Resolute Hospital Billing is light years ahead of what we had before. No systems are better...
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Product
In an Epic hospital, Secure Chat makes nurse-to-nurse communication very strong. However, the value...
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Product
I would recommend Secure Chat because Epic is a keystone EHR vendor. They continue developing and...
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Operations
Epic's implementation wasn't as good as we expected it to be. There were a lot of things that were...
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Relationship
Epic is very supportive, and they are partners to us. The vendor follows up with us, and they don't...
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Operations
The quality and effectiveness of Epic's initial and ongoing training aren't good. That was a big...
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Relationship, Product
Our users seem to be very happy with the tools that Epic has and with the flexibility to customize...
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Relationship
Epic did a great job in pivoting quickly to respond to what healthcare systems needed for COVID-19...
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Loyalty, Relationship
I don't love that there is just one giant in the industry and that everyone else is a distant...
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Operations, Product
It would be nice to see some more documentation that we could share with our users to explain things...
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Value
If Epic could cost a little less, that would help a lot. Their products have big price tags.
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Relationship, Product, Value
Epic has completely pivoted to using business language, and I love that they are doing that. The...
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Product
EpicCare Ambulatory EHR has been a tremendously valuable tool. We have integrated a lot of what we...
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Relationship
Nobody keeps all of their promises, but Epic keeps most of their promises. They deliver what they...
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Operations, Product, Value
The amount of investment we have put into the education of MyChart is interesting. The patient...
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Operations, Product
Epic makes so many upgrades that it is challenging for our staff to keep up. It is also hard to keep...
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Value
EpicCare Ambulatory EHR is expensive, but we know that it is expensive, and it is good compared to...
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Product
No EHR can meet every functionality need. However, EpicCare Ambulatory EHR isn't where it needs to...
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Relationship
Epic responds to us, and their support is pretty excellent. It isn't common for the system to have a...
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Relationship
Sometimes Epic is slow to respond to people, and I think that they advertise themselves to be a...
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Product
There are so many different ways to do something in the EHR. We would think that would be a positive...
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Value
For Epic customers, it makes sense to buy Healthy Planet. I think the module has an added cost, but...
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Product
The product's strength is the fact that it has a pretty good balance of standardization and...
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Product
We have had some issues because we need to have an internal analytics resource. The issue might be...
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Relationship
The vendor has been pretty responsive. In general, Epic is pretty good with their support, and they...
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Product
I like that there are several modules within Epic's EHR and that it is one solution for everything...
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Relationship
Epic’s philosophy is for us to trust what we have out of the box before we say that it doesn’t work....
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Operations
Epic’s approach to training is huge. They ensure that an organization’s people are certified, not...
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Product
Resolute Hospital Billing really shines in its ease of use. It is much more intuitive than other...
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Value
Resolute Hospital Billing is expensive, but it really gets the job done. The vendor is up front...
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Relationship
Our BFF, who is somewhat new to the BFF role, occasionally has to check on things. They are...
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Relationship
I wouldn't hesitate to recommend Epic; they are very receptive to feedback. We worked with them to...
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Value
Every time we turn around, there's a new fee increase, and the price seems to go up. Epic...
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Operations
Epic does a tremendous job with their implementations and upgrades. The training materials Epic...
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Loyalty, Product
Compared to their peers, Epic seems far ahead. They are pushing the leading edge, if not the...
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Product
I always said that Epic's product was the best monolithic system out there. It still is. It is by...
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Loyalty, Relationship, Product
Things are so hard with Epic because their promises are proactive, but the delivery time is so long....
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Operations
One of the things that Epic does really well is that even though they have a horrible implementation...
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Product
Depending on the module and depending on the user, there are things in Epic’s products that are not...
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Product, Value
The complaints we receive about the system are nearly nonexistent. The ones we do receive are more...
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Relationship
We have no problems with Prelude. I would suggest that a friend working with Epic on Prelude be very...
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Product
We have opportunities in some duplicate efforts. For example, we can send the eCheck-in through...
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Relationship
Epic is working with us progressively to find ways to improve. They are also working on finding ways...
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Relationship
Epic’s support team can be both reactive and proactive. If they run into an issue with one client,...
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Product, Value
Based on our uses of Epic’s applications, we have seen a pretty large ROI across the board. The base...
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Product
For the most part, our clinical staff is pretty happy with Community Connect Resolute. The work...
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Loyalty, Operations
I would advise others who are considering Epic's systems that if they decide to go with Epic, they...
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Loyalty
We never want to go with the latest version of an Epic application. We want as many bugs as possible...
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Value
I would buy Community Connect Resolute again, but maybe through a different host. There are a lot of...
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Product
One of the worst parts about Community Connect Resolute is the reporting; it is horrid. It is...
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Relationship
I have to credit Epic's team; they are highly professional folks. Epic has been around since 1979,...
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Value
If a facility can afford Resolute Hospital Billing, it is well worth the money, but it is very...
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Relationship
Epic's support is awesome. We have folks that we can reach out to for immediate answers to our...
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Culture, Value
Epic seems to be doing more nickel-and-diming than they have in the past. They keep changing some of...
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Loyalty, Relationship, Product
Integration has been more challenging with Epic. Epic is far behind in the API game. The healthcare...
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Operations
Training is one of Epic’s strengths. They do a good job with that.
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Relationship
Epic is good at acknowledging what will and won’t work.
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Operations
The project to roll out Secure Chat was very long. It was very tedious and difficult. But Epic was...
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Product
Epic loves having complicated interfaces and moving things around constantly. Secure Chat doesn’t...
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Relationship, Value
Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...
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Relationship
We have people who have been assigned to us for a long time, and we have had a good relationship....
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Product, Value
To get our structured reporting where we wanted it in Cupid, there was some modification but not an...
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Product
With MyChart, people can get in and see proxies. Patients can see their spouses or their kids, look...
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Loyalty, Relationship, Product
MyChart is a fairly standalone product now, but as Epic starts to move a little more into the...
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Relationship
We have dedicated technical support folks, and we meet with them regularly, so if there are...
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Relationship, Product
Epic understands the nuances of oncology care, and it is nice that they have taken the time to...
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Product
We want to have bifurcation interventions allowed for drawing tools in Epic. We want to have an...
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Operations, Product
The good and bad thing about Beacon is that there are 100 ways to do one thing. That is a...
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Loyalty, Product
Radiation is the big portion that doesn't integrate with Beacon, and there is also some cancer...
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Loyalty, Relationship
Epic is very proactive in terms of letting us know that there is going to be an issue, and they are...
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Product, Value
I feel like the tangible outcomes are there, but sometimes the reporting isn’t there, or maybe we...
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Relationship
Sometimes Epic says Beacon is going to do a bit more than we think. Whenever we have an upgrade or...
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Operations, Product
We answer a lot of questions for the end users. After we show them how to use Beacon, they get it,...
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Product
Beacon puts information in a readable format. It keeps patient safety in mind because there is a...
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Loyalty, Product
We want the ability to have road maps in the system. That is something that we have wanted for a...
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Value
There is a per-user cost with MyChart, not a per-feature cost or anything like that. As Epic...
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Operations, Product
Epic requires certification, so to work on certain modules, we have to be certified and recertified....
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Loyalty, Product
I have a lot of confidence in Epic regarding Hyperdrive, but I’m nervous too. I would probably be...
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Loyalty, Relationship
There are some things that we could do to achieve our current goals in Prelude. We are probably...
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Loyalty, Relationship
I am going to assume my overall satisfaction in a year will stay high because the vendor provides...
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Operations
After the implementation, there was a lot of broken stuff that we had to fix. There could have been...
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Product
There are a lot of things in Beacon that are not intuitive at all, and we have to spend a lot of...
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Relationship
Things with Epic have gone great. We have a BFF, and we meet on a regular basis with them to hear...
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Relationship, Operations
Things with the EHR are great, and the software continues to evolve in a good way. Epic has great...
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Product
This tool goes across the entire patient experience, from scheduling to clinical care to billing. We...
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Product
The product makes it easy for patients to find all the relevant information about appointments, test...
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Loyalty, Product
The vendor has introduced some new features that align with our strategic plans from a population...
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Relationship
There are a lot of ways that Epic helps and supports our organization’s growth. As we work on new...
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Relationship
While the product has its features and functions, what makes it better is our partnership with Epic,...
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Culture, Relationship
My biggest issue with Epic is that we don't have representation at UGM or XGM and that would be...
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Operations
We had issues with one of our go-lives, and part of the problem was Epic not saying that we weren’t...
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Product
One of the biggest problems with Beacon is that for an infusion nurse, there is not one place to go...
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Product
One of Beacon's downfalls that is specific to treatment plans is that sometimes a provider will go...
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Operations
The system has been a nightmare since we went live, just with the implementation and testing. When...
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Loyalty
If we had the choice again, we would maybe buy a different version. The version we have is the Kmart...
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Operations
Epic does put out some training updates. They host update calls, and they have some documentation...
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Product
The system is easier to use compared to what we have had in the past. It also helps us that...
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Operations, Product
Right now, a big thing is resolving faxing issues. When we first went live, faxing was not an issue....
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Relationship
The service people I deal with are good but not exceptional. We can file a ticket, and if they don't...
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Product
We have to use a laptop because Dorothy is not supported on a tablet. The documentation of workflows...
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Product
The part of Beacon that doesn't really meet our needs very well is the radiation oncology part....
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Product
Beacon is actually very complicated. What the product really brings to the table are care plans for...
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Product
Something I want Epic to work on for MyChart is creating an AI product to help with the notes....
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Relationship, Product
Epic is generally slow when it comes to developments, but they are coming out with some cool things....
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Relationship, Product
MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...
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Loyalty
I highly recommend MyChart. There are things that could be done to improve it, but I think that...
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Product
We have had to adapt and constantly create workarounds to make the system work. That definitely has...
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Relationship
We constantly bring stuff up to Epic. Their web community is very helpful, but that is not...
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Loyalty, Relationship, Product
MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...
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Relationship
Epic does keep their promises. They are continuing to develop their CDI functionality, and they are...
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Value
Epic thus far has not charged us anything extra for any of the upgrades or added functionality they...
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Product
Epic's system is very user friendly; it is very logical and easy to manage if we want to make...
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Relationship, Product
Epic could dedicate more resources to continuing to develop their CDI features. They could also...
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Product
Over the time we have used MyChart, there have been changes that have been helpful. One of the...
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Relationship, Product
Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....
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Relationship, Operations
Epic generally has very structured support, and their system is already in place. We know what we...
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Relationship
Epic owns everything in the world, so they are always adding more things, and they have to structure...
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Product, Value
The burden that is now placed on clinicians increases their workload demands. We are required to...
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Relationship, Product
With EpicCare Inpatient EHR, it is easy to follow the flow of information. I have used a variety of...
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Product
There are now a lot of laws in place that make EpicCare Inpatient EHR integrate with other EMRs, and...
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Relationship
Epic supports us very well. They communicate well. We can tell their consultants are very happy in...
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Product
There is a lot of fluff documentation that chews up a lot of clinician time. There are too many...
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Product
I have used other EMRs that I favor a little more than EpicCare Inpatient EMR. My one big issue with...
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Product
The problem with Beacon is that we only see a little slice of the orders of the care plan within the...
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Relationship
We would appreciate it if the vendor were more responsive to design tweaks and suggestions from the...
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Relationship, Product
We are pleased overall with the MyChart application and with what we are able to get out of it. We...
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Relationship, Product
Our biggest challenge is our end users and their unwillingness to document appropriately, not the...
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Relationship
I like Epic's service log documentation and QA note documentation, so if something goes into...
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Loyalty, Relationship
With our long-term care facility, it is helpful to have up-to-date MDS documentation that ties back...
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Relationship, Product
Galaxy, Epic’s internal knowledge base, is very robust, not just the module for long-term care but...
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Operations
As with any Epic application, it is best to understand the strengths and weaknesses of the...
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Product
Our physicians and nurses find Beacon and our EMR’s general operability difficult with multiple clicks....
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Product
The navigation part of the product continues to be a frustration for our clinicians with the...
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Product
Beacon is very comprehensive, and it is a safe and effective way to manage chemotherapy. It would...
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Product
Resolute Hospital Billing has a lot of different features and a lot of navigation capabilities, and...
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Loyalty, Product
As an organization, we made the decision to use Epic, and since then the idea of going in another...
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Relationship
Anyone that we work with from Epic will take forward what we want. They can't always develop what we...
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Value
Epic’s pricing is pretty fair, and when there is a charge, we tend to understand why there is a...
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Relationship, Operations
In general, we have had good support throughout our go-live era directly from Epic. When we do...
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Relationship, Product
Epic was smart to build a charge capture engine. They switched the chassis that the system is built...
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Relationship, Product
The one problem that no one can figure out how to solve is that healthcare work is built on the...
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Operations, Product
It is easier to manage training and security for community-based organizations and external...
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Product
Everything is going really well with Epic. The way that they structure their upgrades is stricter...
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Product
Our major issue in Cupid right now is customizing it to the physicians' and clinicians' workflow. We...
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Relationship
We are assigned a TS person for Cupid, and we can directly and immediately reach out to them if...
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Relationship, Operations, Product
Epic hosts our servers, and there was a time when the transaction speed dipped a little, so they...
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Loyalty
We decided to go with Cupid because some of our new people had worked with it in the past and had...
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Product
Some of the system's ease-of-use issues aren't inherent to the product. They are based on...
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Loyalty, Product
There are some things that I have seen other customers do with MyChart that we haven't done. One...
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Loyalty, Product
When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....
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Loyalty, Product
Automation is a big component that Epic is working on; they are always developing things. There are...
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Relationship
At Epic, there are support folks that always respond to me when I send them an email; they are...
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Relationship
Sometimes, when I reach out to my point of contact at Epic with a question about how to use a tool...
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Product
I like the particular layout of the features of Epic’s activities that help the end user drive their...
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Product
Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...
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Relationship, Operations
When Epic tells us about updates, those updates will happen. They also tell us about new videos and...
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Operations, Product
The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...
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Product
Epic combines Resolute Hospital Billing and Resolute Professional Billing self-pay statements into...
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Product
We would tell people planning to use Resolute Hospital Billing to try not to get caught up in...
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Relationship, Product
There is no ability in Epic's system to manage bad emails, and that is something really important....
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Relationship
We have built great relationships with Epic. They are definitely customer focused, and if they don’t...
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Loyalty, Product
Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...
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Relationship
Epic keeps their promises. Sometimes we have to push them to get the work done; we tend to be early...
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Product
Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...
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Relationship
Epic is very responsive, and they try to get things done. If Epic gets a problem reported to them,...
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Relationship, Product, Value
Epic sometimes has a hard time listening. They are a behemoth, and I think that they are trying to...
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Product
I like that the product has a lot of automation opportunities. Epic continues to develop automation....
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Operations
Epic has a lot of training to help people get certified in different products that they offer. That...
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Product, Value
Beacon is necessary and very useful. It assists the physicians with getting the appropriate...
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Operations, Product
I like that Beacon is user friendly and that we can train Beacon to use a protocol. As long as the...
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Product
I would like to see order groups enhanced in Beacon. I would like different functionality that would...
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Relationship, Value
We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...
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Relationship, Value
Epic is really good at not making promises because they know how hard it is to keep them. The...
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Operations
Epic is really good at training us on how to log in and do a few simple things, but it is really...
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Loyalty, Product
We would like to see more interoperability between the Epic hospital billing module and the Epic...
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Loyalty, Relationship, Operations, Product
The system has new review processes and capabilities, so some of the features that were so...
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Product
If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...
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Relationship, Operations
If I were going to give Epic some recommendations on where they could improve, I would have them...
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Loyalty
Epic is working on a couple of projects to make using the product a better experience, so I hope my...
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Culture, Relationship
Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...
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Loyalty, Relationship, Product
There are some areas that Epic could concentrate on more, but we are starting to see where the...
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Loyalty
We initially went with Epic's system because statistically, Epic's reimbursements are better than...
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Relationship
Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...
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Product
Nearly seamless integration with the rest of our organization is a profound game changer. Although...
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Relationship
Epic is going in exactly the direction I want them to, and they read the market well. They are...
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Culture, Relationship
Epic partners with us. We don't just tell them what to do. We have discussions with them where we...
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Product
I would totally recommend Epic's systems. I think everyone should have them. That would make things...
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Product
MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...
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Loyalty, Product
There are some functionalities that I would like to see from the system's remote monitoring, such as...
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Relationship
I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...
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Product
Patients don't have to go to more than one app to see their information, but they still have to log...
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Product
The EMR is a really good product. Its whole strength is it is one continuous record. The way the...
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Value
The system definitely has value for the money we pay; we pay a ton more for Epic's products than for...
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Product
MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...
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Relationship
Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.
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Relationship
When there are issues with clearing or with a payer being down, the vendor sends out pretty good messages....
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Loyalty, Product
All of the things that we are looking for are on Epic's development list, like additional reporting...
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Product
I would like to change how payment plans are set up. Patients are asking to make payments weekly or...
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Product
Epic's products are interconnected, so users don't have to pay to turn different things on. They...
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Loyalty, Relationship
Epic is an amazing company to work with. They are very forward-thinking and innovative, and they are...
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Value
If we want a feature with bells and whistles, Epic is going to say there is a licensing fee.
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Product
If a user is billing for a procedure, they can set things up so that all of the supplies aligned...
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Relationship
Epic consciously reaches out to us and tells us what they think of our performance. They also help...
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Product
We like the ease of use, the automation, and the capture of information. The way that Epic has the...
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Loyalty, Value
As Epic grows in their ability to do virtual things, I think that they will eventually phase out a...
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Relationship, Operations
Epic has certification programs and ongoing continuing education as well as user groups. They have...
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Value
Users can build the product to charge for what they want it to charge for. The product helps with a...
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Operations
Epic's training is really top notch as long as people realize that their training is based on the...
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Relationship, Product
Epic is great with interoperability. They have continued to expand their systems' interoperability...
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Relationship, Operations, Product
The product is very easy to use. Sometimes folks struggle with some of its changes. Epic has almost...
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Relationship
Epic is very proactive. They are constantly asking us whether we have considered different things.
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Relationship, Product
Epic has reporting tools available to us to move outcomes forward. We always get good things from those....
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Product, Value
The product is a really transparent system. We have dashboards where we can see all of our charges....
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Culture, Relationship
Epic works very hard to keep all of their promises. They work very hard to keep and not miss the...
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Relationship, Product
I gain a greater appreciation for the functionality and how integrated and seamless EpicCare...
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Product
There are some specific things that Epic could improve related to some of our coding workflows....
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Culture, Relationship
Epic may have a vision, but they don't advertise it or share it well. From an end-user perspective,...
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Culture, Value
Epic has not gone above and beyond. They are about where they said they were going to be. The system...
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Operations, Product
Beacon is very complex, especially for providers. There are a lot of pieces to it, and no one...
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Product, Value
Beacon needs a lot more integration with NCCN guidelines. There is so much touted opportunity that...
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Culture, Value
Epic is expensive, but if I wanted separate modules and separate hardware for all the things we...
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Product
If a health system uses Epic's EMR, integration is the easiest thing. Other sites can essentially...
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Product
For Secure Chat, I would like to see the ability to remove myself from receiving notifications from...
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Product
MyChart is very useful, and we take advantage of as many of the functionalities as possible. One of...
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Relationship, Product
Everything works as Epic promotes. The vendor partners very well with all of the vendors that we...
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Product, Value
Some of Epic’s recent upgrades have saved time for the users. Instances of downtime are very minimal....
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Product
There are still some opportunities to reduce the number of clicks things require, and there is a lot...
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Value
Epic's system is one of the most expensive systems out there, but it is probably well worth the...
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Product
The big benefits of Resolute Hospital Billing are the work queues that it has. We have a single...
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Product
One thing that I don't like about Epic's system is the reporting. Getting big reports out of the...
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Relationship, Product
There has been reasonable improvement in the past few years in the user experience. Epic typically...
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Culture, Relationship
As far as building Medicare and Medicaid contracts goes, Epic is pretty good about releasing stuff...
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Product
Things are pretty seamless as far as upgrades go. The functionality hasn't changed a lot in the...
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Product, Value
We have been able to improve our overall reimbursement. We are doing up-front contractual things now...
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Product
MyChart is much better than other solutions we have tried in terms of being able to get patients the...
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Product
MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...
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Operations, Product, Value
I love Epic. Epic offers a lot of reports and such. Epic's system is much easier than Cerner's...
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Product
We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...
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Product
On the EHR side, the clinical application and the Resolute application are very compatible....
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Product
The biggest challenge with Community Connect Resolute is getting the reports we need, and I don't...
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Relationship, Operations
Epic has done a great job of supporting us. They are really embedded in our team, and they make good...
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Product, Value
Community Connect EpicCare EMR is a one-stop shop. It has helped us provide quality care that leads...
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Relationship
The thing that has been great working with our host is that, as we continually talk with them and...
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Operations
Moving to Epic was probably one of the best decisions our organization has made, and Epic continues...
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Relationship
Epic typically doesn't overpromise. However, they just did an upgrade where we thought there was...
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Product
Part of the process of onboarding a new physician is going over Secure Chat, and new physicians look...
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Product, Value
Secure Chat is a fantastic tool; it is probably one of the best things Epic has implemented, and I...
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Product
We like how the system is so automated in terms of submitting charges to insurance companies and...
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Product
It is sometimes hard to make the system do what we want it to do. We have to manipulate some things...
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Product
On claims, if certain insurance companies don’t like a code or two codes together, Community Connect...
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Product
MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.
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Product
We would like to see more integration with processing systems for outpatient prescriptions from...
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Relationship, Operations
Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...
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Relationship, Value
Our host has been a really good partner for us, so they have made Epic's system cost effective....
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Relationship, Product
If we tried to take Community Connect EpicCare EMR away from staff and doctors, they would revolt....
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Product
The biggest battle that we have right now is the slowdown in the eyes of the doctors in terms of...
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Operations, Product
There is so much clicking in the EMR. We just added a new provider, and the staff is just going nuts...
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Relationship, Operations
I have frequent meetings with people from our host site. When it comes to ongoing training, Epic has...
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Culture, Value
Epic needs to get their costs in line. They can't keep offloading all the costs on me. The cost of...
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Operations, Product
The upgrades have been really good. Our host has split those out now to where we are not waiting on...
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Relationship
We have a pretty good relationship with our host. They don't move as fast as we want them to, and we...
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Relationship
When we share something that we want the vendor to look at, our Epic BFFs are pretty good about...
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Value
The main thing with Community Connect is that Epic offers so many more items than our host site...
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Product, Value
I have no idea how much the product costs, but it has benefits. The entire system being in one...
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Loyalty, Product
Things with EpicCare Inpatient EMR have been fine. When we change products, we always think we are...
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Culture, Relationship, Product
I feel like we were promised some things that didn't actually come to fruition with EpicCare...
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Relationship, Product
We go through frequent updates with Epic. They are always innovating, and we can always make...
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Operations
The training from Epic is actually good, but it does have some downsides. The way that Epic presents...
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Product
When the schedulers go to schedule an appointment, they drop in the day that they are looking for....
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Product
The product is not intuitive. There are a tremendous number of screens that we need to get through,...
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Operations
Epic’s training content for analysts is extremely comprehensive, but the training material for end...
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Relationship
Epic has a tendency to overpromise or mischaracterize things, and that then leads to the vendor...
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Product
We are one of the larger users of Cupid. Other Epic products are more heavily used across the Epic...
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Relationship
Epic’s support team is really good at resolving problems. We usually have dedicated technical...
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Product
We would like to see a way where the platform can seem more seamless to our end users. We don’t know...
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Product
With the reports that we have, it is very hard to delineate meaningful interactions, and that can be...
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Product
From a technological standpoint, our experience with the product is going very well. A lot of people...
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Product, Value
The value of all Epic modules is interoperability. This product strongly supports that by maturing...
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Operations
When we went live with some new structured reports in Cupid, even though people were familiar with...
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Product
Cupid adds so many discrete values within the reporting structure. When we transmit things across...
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Loyalty, Relationship, Product
Even though Epic LTC is not a dedicated long-term care solution, we have chosen to stay with it...
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Relationship, Product
There is not enough new technology coming quickly enough from Epic, and I don't feel like the stuff...
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Loyalty, Operations, Product
My one problem with Epic is that there are so many upgrades. We have upgrades every six months. Once...
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Relationship
Epic strives to improve, stay current, and use feedback from other organizations. Even though I...
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Loyalty, Value
The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...
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Relationship, Operations, Product
From an end-user standpoint, we would like to see a little more guidance when we are not doing...
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Relationship, Product
Epic a lot of times updates things regardless of what we do. It just seems like things are coming,...
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Product
The system is what we make of it, including how we build it and how people want us to build it. The...
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Operations, Product
Epic is really great with their updates, upgrades, and implementations. They always have sessions...
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Relationship
We have never seen someone at a very high executive level from Epic.
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Product
We have a ton of reports from Epic. There are a ton of things that we can pull out across the board,...
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Operations
With Cupid, we didn't get as many implementation instructions as we did for another Epic product,...
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Product
Cupid has definitions in it. We just have to pull up the frequently asked questions. Reporting is...
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Product, Value
Cupid definitely works well. As far as straight data entry goes, our people love it. Cupid is easy...
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Product
Cupid only meets about a third of our goals and needs, but the things it does are still very...
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Relationship, Operations, Product
I like that EpicCare Ambulatory EMR is consistent between departments. It is very customizable,...
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Product
We have excellent functionality integration with Epic. There is two-way communication with patients,...
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Product, Value
I have the ability to bill for MyChart messages in certain instances. That is something that I am...
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Product
Epic has kept promises by providing integration with our well-being programs, the ability to flag...
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Operations, Product
Healthy Planet is complex. The good news is it is a really robust platform that allows us to do a...
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Product, Value
Some outcomes we have been able to see with the product are how many minutes providers are spending...
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Relationship
Sometimes the Epic representative who is on our project calls in our ambulatory setting doesn't jump...
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Operations, Product
Sometimes the release notes are a bit hard to understand. Sometimes they tell us what to tell our...
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Relationship, Operations
My team has a recurring meeting set up with our Epic education technical services person. We are...
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Product
Compared to EpicCare Ambulatory EMR, things are even more consistent among departments using...
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Product
Epic could develop their signal data a little better for EpicCare Inpatient EMR. Signal data...
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Operations
Epic doesn't keep all of their promises. With every upgrade, there are release notes that are given...
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Product
We recently upgraded to Epic's Hyperdrive browser version. There are certain administrative...
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Relationship
Epic eventually gets problems fixed. The timeliness is never as fast as we want, but it isn't bad....
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Operations, Product
For the most part, EpicCare Inpatient EMR is quite intuitive in terms of how to navigate screens....
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Loyalty, Relationship, Product
Epic is working really hard to improve the system's usability and decrease extraneous administrative...
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Product
The product is very good from a billing perspective, but when it comes to some of the work queues...
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Loyalty, Relationship
We contact Epic’s support team a lot by phone. They hear us, but Epic is just such a large ship to...
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Relationship
Epic is proactive. They let us know as soon as they release any developments.
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Product
There are a couple of little things in MyChart that should probably work a little bit differently....
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Product
Resolute Hospital Billing's self-pay piece was an afterthought for Epic. There are some things in...
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Culture, Relationship
We are at a stage now where the vendor doesn't make a lot of promises, but they come through with...
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Loyalty, Product
Integration is the main reason we keep Resolute Hospital Billing. Epic's software is the best in...
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Relationship
Overall, Epic is really supportive, and they really are trying to do what is best for patients.
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Product
We are very satisfied with our EHR. We are now learning more about how we can make it better and...
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Loyalty
There are some things that we are looking at for the inpatient world that we have to go to third...
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Product
We would like to see an improvement in the system with regard to the ease of use when putting in a...
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Relationship
Our executives have routine phone calls with Epic’s support team, and all of our application teams...
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Relationship
Our tech support team from Epic is consistent. Epic has only changed a few of our inpatient...
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Relationship, Product
We are still trying to get our nursing informatics program going, and we are stuck on some of the...
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Operations
Epic does a great job at training and reeducating those of us who have certifications in the...
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Loyalty, Relationship
I get the sense that Epic is constantly thinking ahead and continuing to improve.
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Product
On the back end of Healthy Planet, there are so many things that are hard to even wrap my head around....
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Product
Healthy Planet is seamless because it is from Epic. It is what we use. It feels very cohesive and...
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Relationship
Epic’s people are very reachable and responsive. They help us resolve issues when we need them to.
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Relationship, Operations, Product
I don't even know of any issues or troubleshooting that need to happen with Healthy Planet. We have...
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Loyalty, Relationship, Product
Epic's functionality is the cream of the crop. Epic is better than anybody else that I have seen....
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Value
We don’t get any surprise costs from Epic. We may not like the number, but we don't get many surprises....
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Operations
Epic’s implementation services are very prescriptive, but that is nothing new. Epic has been that...
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Product
Resolute Hospital Billing clearly shows what is happening, and we certainly capture a lot of good...
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Loyalty
We are making a push to make Epic's product the source of all our information, and we really have...
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Relationship, Product
Epic’s products still need a lot of people to operate them. And it is difficult to innovate with...
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Product, Value
With Resolute Professional Billing, we can get bills out the door, receive them, and get them paid.
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Loyalty, Product
Two locations can have the product, but if the locations are not on the same instance, then things...
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Value
A lot of what we are looking to do is make our work efficient for our people. Labor is a big...
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Product
Integration with Epic can be very difficult if Epic's system is not up and running on the latest...
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Relationship, Product
There are always things we would like Epic to do better, but EpicCare Inpatient EMR is probably one...
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Value
EpicCare Inpatient EMR is more expensive than some products, but I think that the most expensive...
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Loyalty
I think we will end up more highly satisfied next year because there are some things that I can...
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Relationship, Product
Young people are becoming more involved in their healthcare plans, and MyChart helps those people to...
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Operations, Product
There is definitely more that Epic can improve for both the end users and those that are...
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Relationship
I have not had to reach out to the vendor specifically about MyChart, but when I generally reach out...
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Product
Any sort of interoperability has work to it. Sometimes it is presented as easy and then the true...
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Operations
Epic could do more to deliver standardized training content that is really ready instead of relying...
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Relationship
We have had great experiences with Epic’s tech support team as well as their account managers. They...
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Loyalty, Relationship, Product
Epic has said that they have a module coming out for a particular specialty, but they have been...
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Culture, Product
The messaging function within MyChart is not necessarily intuitive, so we have some challenges with...
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Relationship
We are in very close contact with our MyChart technical support team. They are engaged with us, and...
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Relationship, Operations
The forums that Epic has for development are excellent, specifically their UGM forums and their...
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Product
We have not adopted all of Epic’s technology, but the available suite of products is exciting, and...
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Product, Value
Once people get the hang of the system, it isn't too bad. The system's integration has been great...
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Relationship, Product
Epic's system and tools lack usability. The vendor always overpromises and underdelivers, especially...
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Product
EpicCare Inpatient EMR is a great application that allows users to follow the correct, recommended...
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Relationship
Epic has a very strong support team; the team is easily accessible and very quick to respond. We...
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Operations, Product
Epic issues release notes with each upgrade or major change that is made to the system, and the...
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Operations, Product
The greatest feature that I see in Epic's EMR compared to some of the other EMRs that I have...
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Relationship
When something really major happens, the support we get is very good. Epic is very good at getting a...
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Relationship
Epic's web support can take a while. Their support calls are good though. The things we put in...
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Value
EpicCare Ambulatory EMR is better than competing systems. However, we pay a lot more for it than we...
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Product
It is really hard to test MyChart without being an actual patient. There really isn’t testing in a...
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Product
MyChart is very good. Patients can schedule appointments and see their chart notes. Epic pushes...
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Relationship
A lot of Epic’s support people are very new. They don’t have any more experience than my team with...
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Operations
Epic has something called the Foundation System for implementations. A lot of that is preconfigured,...
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Product
There are a lot of ways that Epic can improve EpicCare Ambulatory EMR and make it better. There are...
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Product
There are sometimes certain things we need to do with EpicCare Ambulatory EMR that we can't do. Epic...
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Relationship, Product
Epic is constantly upgrading the system. They are trying to show that they hear us. They might not...
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Product
MyChart’s ease of use is very high from a patient standpoint. And the product is reliable.
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Product
We have to build so much with Epic’s system to make it more useful to work on and also have the...
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Relationship
There have definitely been times when we found little things that were broken and we emailed Epic...
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Product
The problem is that Cupid is designed for cardiology and doesn't cover many vascular surgery cases....
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Product
There is not much I like about Cupid. Epic needs to address common peripheral interventions like...
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Product
Fortunately, we were large enough to get our own instance of EpicCare Ambulatory EMR, so we didn't...
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Operations, Product
Integration with our ePrescription tool was very difficult. That is something that every Epic...
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Product
What I like about Cupid are the premade templates that pop up when we click on the image and say...
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Product
Cupid does not integrate well with our cardiology PACS. We have a very unique specialty, and there...
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Product
The product’s structured reporting is very seamless, and our cardiologists want additional...
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Relationship
Epic comes on-site and is very proactive with their development team.
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Product
The amount of automation in Resolute Professional Billing was a big thing for us. We were able to...
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Operations
Overall, we are pretty happy with the system and vendor. Our go-live went far better than we...
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Product
We need to have a lot more options for the templates and the procedures that we are able to do....
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Relationship, Product
Epic doesn't keep their promises because when I reached out to them to add templates and I told them...
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Culture, Value
Epic offers packages, which include a lot of things, and our facility decides what to keep and what...
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Product
One thing that has been difficult about the system's ambulatory side is that we have an impact...
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Operations
The system's ambulatory side works pretty well. Our initial training was outstanding.
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Product
Epic’s orders are difficult to review, so if we are trying to see the existing and active orders, it...
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Loyalty, Product
One of the things we are working on is Slicer Dicer, which is the self-service reporting feature. We...
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Relationship, Product
We continue to struggle with lines, drains, and airways (LDA) and primarily wounds. When patients...
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Product
There is so much around the metrics for pressure injuries and all of these requirements we want to...
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Product
We have been struggling with patients that have central lines. Typically, they go home with some...
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Culture, Value
Generally, Epic does a pretty good job with their charging and licensing model.
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Relationship, Product
Epic does a fantastic job of maintaining their system and creating a very stable and reliable...
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Relationship, Product
Epic has done a really good job of helping remove some of the third-party application requirements...
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Relationship
On the technological and application sides, the service is proactive for sure. Epic will sometimes...
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Relationship, Product
The ambulatory product is really good. Epic spends a lot of time and energy on the continued...
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Product
We are already very satisfied. I think it is really hard for Epic to move the needle drastically...
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Operations
Based on my experience with the implementation, I am very satisfied. No one is perfect, so there are...
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Product
Interoperability is a big word in general. Epic does a really good job when we think about the...
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Relationship
I like Epic’s model of assigning account executives and BFFs so that we know who to go to for...
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Product, Value
We have seen benefits with the solution and some gains in our revenue cycle space as far as A/R days...
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Relationship
Epic has had substantial turnover in their technical support team, and their skill set is a little...
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Product
I like the integration and that we are all using one system. That is huge. I also like the robust...
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Operations
There are two areas with training; there is the training that Epic provides to our team to get...
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Operations
People can watch a recorded session on the system and pass a competency test. That speaks to the...
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Value
I don't even know how much money we give to Epic, but I am sure it is not an insignificant amount....
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Relationship, Product
Epic is pretty responsive and attentive. What drives tangible outcomes for Epic are the...
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Loyalty, Product
I would like to see a little more of a cleaner screen or a more organized page. The patient portal...
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Relationship, Product
Epic has built an avatar. One thing I don't care for concerning Epic is that when they change a...
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Loyalty, Product
The beautiful thing about Epic is that as long as people get on the Epic train and stay on that...
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Product
For the most part, our users love the system's workflows because they can just log in to the system....
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Product, Value
EpicCare Inpatient EMR is phenomenal. It is a great product. It is on the leading edge in the...
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Relationship
The one knock on Epic that we hear a lot in the industry is that the experience level of some of...
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Relationship, Product
Epic excels in their delivery of upgrades or enhancements on a frequent basis, so we are not waiting...
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Relationship
Epic hosts our platform. They are good when we call their operations center while experiencing...
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Relationship, Product, Value
Epic has a very good sense of the industry concerning where it is going and how it is evolving, and...
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Relationship, Product
An improvement I would suggest for MyChart would be allowing patients to update their personal...
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Product, Value
I would tell someone looking into purchasing MyChart that communicating with patients via MyChart...
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Product, Value
We have been able to use Epic's Slicer Dicer to really dive into some of the structured data we have...
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Product
It can take us a while to use Cupid with the different technologies and integrations we have made...
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Product, Value
Cupid provides our organization with a lot of nuanced flexibility when it comes to streamlining our...
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Operations, Product
Once Cupid was implemented, it gave us an automated and highly customizable platform where we could...
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Loyalty, Relationship
Epic will come out for site visits to review our workflows and see how they can take our real-world...
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Product
If there were an organization looking for the ability to streamline the integration of certain tests...
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Product, Value
We saw wins with the system on its front line and back end, and we have been able to leverage our...
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Product
We have an enterprise EHR. We could probably do a little better by supporting individual office...
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Loyalty, Relationship
We have our own internal IT team that is fairly new to EpicCare Inpatient EMR, so we need to defer a...
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Operations
Some of Epic’s training involves a lot more diffusion through emails and training modules. We think...
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Relationship, Product
Epic has some proprietary predictive models, and they don't share those with us unless we purchase them....
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Product
Epic could do a bit more with the mobile platform and functionalities. The mobile piece is still...
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Loyalty, Relationship
Large academic centers are moving toward Epic. The vendor seems very quick to adopt technology and...
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Relationship
Epic's niche is honesty. They will tell us whether their product isn't mature or whether something...
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Culture, Value
Epic avoids charging users once they are in maintenance mode. That is good. When we are doing an...
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Product
Epic's systems are pretty dang interoperable.
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Product
We can leverage the system's functionality for our care plan. There are so many care plans and...
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Relationship, Operations, Product
Epic is very proactive in new spaces. They are already doing alpha tests with ChatGPT in certain...
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