Epic Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
I genuinely feel like I won the lottery with our support team at Epic. We have key contacts, and...
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Relationship, Product
Within Healthy Planet, we have struggled with the limited support and likely discontinuation the My...
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Relationship, Operations, Product
Epic supports integration very well. I hear a lot from Epic customers about how it is hard to get...
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Product
Epic is innovating just fine, but with Healthy Planet, the fact that we have to run so many...
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Product
Healthy Planet is part of our core. We have a core platform strategy that is very Epic focused, and...
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Relationship, Operations, Value
Epic helped us really understand some key factors to ensure that we have received good installation...
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Operations
Something in our implementation was supposed to happen at a later phase, but external factors have...
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Loyalty, Relationship
Epic helped us change the things that we needed to change in order to provide better care to our...
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Operations
One thing that I like about Epic is that while they say that they have a training arm and things...
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Relationship, Operations
Epic has strong processes and quality control. They hire the right people, so their processes are...
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Value
Epic's cost is a major concern, and since they are an EHR leader, they appear to have little concern...
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Product, Value
Our organization has only been on EpicCare Ambulatory EHR for a short time, so it is pretty new. We...
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Product
We struggle in EpicCare Ambulatory EHR when patients integrate their communication with us. When the...
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Loyalty, Product
We use a third-party generative AI solution for a lot of functions, and in some places, we are...
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Loyalty, Product
We have adopted an Epic-first strategy, so if Epic has a tool, we want to evaluate it first. If it...
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Loyalty, Relationship
Epic is epic. We have a few pieces of software in our organization that we consider to be our...
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Relationship, Product, Value
Cupid is great, but people either have Epic solutions or they don't. Because of that, a...
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Relationship, Operations
When we went live with Cupid, Epic put analysts on-site for some time to give us at-the-elbow...
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Relationship
Epic has been a great partner to our health system. They deliver on promises.
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Relationship, Operations
Our host's support and training model is inadequate, but that does not reflect on Epic.
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Operations, Product, Value
EpicCare Inpatient EHR is a great product that brings patients' medical records together. For the...
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Value
Epic charges for every single thing that they can think of. They charge for more things than they...
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Operations
We updated our API with EpicCare Ambulatory EHR and our telehealth solution, and that was painful....
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Relationship, Product
We can measure lots of things in EpicCare Ambulatory EHR, but not everything. Part of that is due to...
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Product
We are using other third-party solutions because EpicCare Ambulatory doesn't have the functionality...
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Relationship, Operations
I'm not very fond of Epic. They are always behind on timelines. I have attended Epic's webinars...
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Operations, Value
Epic has really good training available, but it is expensive to access. We have also customized our...
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Relationship
Epic’s support team is a nightmare. End users have to go through 10 people in their own...
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Product, Value
One of the tangible outcomes we have seen from using EpicCare Ambulatory EHR is that it is easier...
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Relationship, Operations
The BFF model is flawed. Our BFF is a great person, but they are assigned to another client for an...
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Loyalty, Product
We have good Epic integration with our ambient speech product, but Epic says they don't want to pick...
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Relationship, Value
One of our guiding principles is Epic first. We want to make sure that we are not buying the same...
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Value
I would love to figure out why Epic is making an ERP system. They should take those resources and...
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Relationship, Product
Healthy Planet is a good bit of software for what we need. We are happy with the risk coding in the...
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Loyalty, Product
There are a few things we need in Healthy Planet, so there is still room to grow. For example, we...
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Product
The echo structured reporting from Cupid is edited within our organization. It is very usable. There...
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Product
Cupid is what it is. It does what it does. Cupid sometimes crashes, and then we have to get things...
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Product, Value
Our goal with the system was to have easier integrations that could allow us to streamline...
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Product
Wave forms and blood-product integration are two of the biggest features that we would like to have...
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Loyalty, Relationship
One of our host site's weaknesses is that they don't really look at their strategic long-term plans....
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Operations
We are still figuring out the training part of the system. Our host site gave us extensive initial...
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Product, Value
The system's tangible outcomes were fast and huge. A lot of the hospitals in our region are on Epic...
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Relationship
With our host site's support, when we put in a ticket, we will get a response. However, it will...
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Value
Everything is part of our EHR now. We don't need a third-party application anymore, like an add-on...
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Relationship, Product
Our host site does a very good job of rolling out quarterly releases. They have also been really...
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Product, Value
We have a lot of work to do when it comes to optimizing Epic's systems. We are still struggling with...
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Relationship, Value
Epic rarely reaches out to us. I would encourage Epic's leaders to act like partners invested in our...
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Product
The system's structured reporting for echo meets nearly all of our needs because we can report on...
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Relationship
I like the flexibility that we have. Epic has people who are continually developing things and who...
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Loyalty, Product
When it comes to improvements with the product, one of the things we have talked about is structural...
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Culture, Value
Epic likes to charge us. The charges are what they are, but Epic is not flexible on negotiation...
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Operations
With EpicCare Ambulatory EHR, we take a lot of the training on our shoulders. We don't depend on...
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Product
EpicCare Ambulatory EHR addresses the full gamut of the needs of our ambulatory business, but...
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Product
With Epic, it is always better to have a single incumbent with a single foundation than to try to...
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Product
Epic’s update and release process has gotten a lot better. We used to do just one upgrade a year,...
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Relationship
Epic is great at providing support. My support people are amazing. We have a great connection with...
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Operations
I feel like I'm never really fully trained on Epic's solutions just because things change so...
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Product
I don't think EpicCare Inpatient EHR’s level of ease of use is only Epic's fault. It is our fault...
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Loyalty, Product
Epic is very nimble and quick. Before, when we wanted to send text messages to patients, we had to...
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Loyalty, Product
EpicCare Inpatient EHR is highly configurable, and we spend a lot of time making things work how we...
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Loyalty, Product
The number-one reason I love Epic is that they basically have an integrated platform. Our...
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Product
I think Resolute Professional Billing does a good job of keeping track of everything and creating...
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Product
Sometimes, when we are sharing information outside of our organization, we are a little trapped by...
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Loyalty
Secure Chat works exactly as designed. Based on the length of my experience with Epic, I see no...
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Product
EpicCare Ambulatory EHR is solidly built on a basic level. One thing that we often tout to our staff...
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Value
In the past, I would have given Epic a higher score because I didn't feel nickel-and-dimed. However,...
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Value
Our model is a bit tough because it is a bit different than other organizations' models. EpicCare...
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Product, Value
EpicCare Ambulatory EHR has definitely improved our employee satisfaction and patient satisfaction....
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Culture, Value
We have hit a new pricing tier with Epic. We have grown tremendously, and we credit Epic with a lot...
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Product
Epic's clinical communications have really low sophistication. Their clinical communications are...
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Product
There are gaps in the system that I would expect Epic to cover. I am using a third-party CRM...
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Value
Integration has been slightly more challenging with the system than I had hoped. We ended up...
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Relationship, Operations, Product
We brought on additional resources outside of Epic to help with our revenue-cycle stabilization. We...
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Operations
We had to redo our training from Epic. They must review the training that they already have. They...
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Operations
What I am seeing from Epic is probably better than average for a software organization. Our most...
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Product, Value
One benefit we have seen from using multiple solutions from Epic has been the integration of data....
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Value
It seems like we get charged for every little thing with Epic. However, I don't know whether that is...
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Relationship, Product
We are becoming a mature shop, and what I like about Resolute Hospital Billing is that we are able...
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Loyalty, Value
Going with Epic was the best decision we could have made at the time, but fast-forward to right now,...
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Value
My recommendation to Epic would be for them to connect more to things that are components of Healthy...
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Loyalty, Product
I have been very pleased with the continued development of what we see in the core of EpicCare...
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Relationship, Product
We generally take the approach that we are open to third parties only if the need is very...
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Loyalty, Product, Value
Epic's system is by far the biggest investment that we have made in any technology solution, and we...
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Product
Resolute Professional Billing is very stable. It is one system that I think continues to develop in...
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Operations, Product
I would suggest that Epic continue to develop and implement things with simplicity in mind. We want...
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Product
In terms of things that are delivered in MyChart, there is nothing wrong with the system's...
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Product
Resolute Professional Billing's biggest strength is integration. It is important for our patients to...
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Loyalty
We are excited to see some more AI features get implemented. In general, it would be great if Epic...
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Relationship
I have been really happy with the quality of our technical support folks. In the last few years,...
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Operations, Product
Epic puts a lot of effort into ease of use for end users. One of the examples of that is that they...
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Relationship
Epic has something called the Epic App Orchard, and in it, we can find arrangements with third-party...
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Relationship
Epic maintains a lot of contact with their user base, and their developers are from the healthcare...
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Loyalty, Relationship
Cupid is definitely part of our long-term plans. Epic is the market leader for a reason. They...
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Relationship, Operations, Product
It seems like our providers don't always know what they are supposed to do or how to stage their...
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Operations
There isn't any training for Community Connect Resolute. We get the occasional tip sheet, but there...
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Product, Value
The product is fine. Using multiple solutions from Epic is a huge benefit compared to using all...
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Product
We haven't found Epic's coding software to be sufficient. We have pursued a third-party HCC coding...
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Relationship
Epic has been extraordinarily positive and proactive about helping us get as much juice for our...
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Product
Resolute Professional Billing is a very complete revenue cycle tool. Revenue cycle things aren't...
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Product
Resolute Hospital Billing is the best on the market. Epic is also working on package pricing for AI....
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Operations
Epic doesn't really actively train us. We are responsible for getting people trained. If Epic is...
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Loyalty, Relationship, Operations
I would like to see a focus on performance versus Epic priorities. There is a disconnect between...
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Relationship, Operations
Epic is very qualified in everything they say, so they generally don't say something without a...
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Relationship, Product
I would say that Epic as a whole is pretty good. Community Connect EpicCare EHR is a good model. I...
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Culture, Value
Our host site's charges are not as black and white as I would like them to be, but overall, they...
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Loyalty, Product
A lot of the tools that we use for third parties are for specific procedures and things like that....
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Relationship
Our host site outsourced a lot of their frontline tech support to an offshore group. The folks at...
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Operations
Our host site has moved entirely over to an online computer-based training approach. That approach...
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Relationship, Product
Our host site has a really high requirement for encryption. I can understand that in this market,...
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Loyalty, Relationship
Our host site's road map is constantly changing. Our host site will tell us that something will be...
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Operations, Product
Community Connect EpicCare EHR as a product is kind of the industry standard. One of Epic's...
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Loyalty, Product
We would go with the system again with the caveat that we would probably first look at a different...
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Loyalty, Relationship
Working with our host site will allow us to have a more streamlined approach to answering our...
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Operations
Our host site doesn't keep promises when it comes to the implementation of integrations. Our host...
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Relationship, Product
Epic is really helpful, and I like that they are aware of what is going on in the industry. All of...
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Product
From a clinician perspective, there should be an EHR writ large in Epic. One example is with a PHR....
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Operations, Product
It has been a while since I have had any major service or upgrade with Epic, but the upgrades aren't...
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Loyalty
We are getting from the solution what we are willing to pay for and use, but there is functionality...
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Relationship
Epic is very good. I have worked with them a lot in the past, and I have talked about stuff with...
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Product
EpicCare Inpatient EHR can integrate documents well, but the vendor has more challenges with data,...
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Loyalty, Product
One thing that clinicians really want is information pushed to them. That does not require...
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Product
Epic should work on how kludgy logging on is. We have a third-party thing where we use our badge...
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Product
We use third-party applications for pacemakers, defibrillators, and imaging for the cath lab because...
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Loyalty, Product
There will be substantial movement in the market in the next couple of years that will come from...
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Operations
Epic always wants to give us training when we open the system and are actually trying to work. I...
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Product, Value
The integration and revenue capture are some benefits we have realized from using multiple Epic solutions....
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Culture, Product
The quality of Healthy Planet is great. I have no concerns about that. I just don't think the...
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Relationship
Epic does a beautiful job on their road map for Healthy Planet in terms of what is available, what...
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Relationship
Epic’s core product is very good. Everyone knows that. However, the biggest thing Epic could do is...
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Relationship, Product
Every time we get an upgrade or a feature release, it breaks more things in Resolute Professional...
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Relationship
Epic does not keep promises on timelines. With the ticketing process that Epic has in place for...
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Product
Resolute Professional Billing is a great program. I'm not knocking it. Epic is just lacking in some...
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Value
I don't see many of the bills or know of all the bills that happen, but with everything that Epic...
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Relationship, Product
The base program of Resolute Professional Billing is phenomenal. By using Epic for multiple...
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Product
We have been trying to get Epic to give us communication work queues. Epic says that is too much...
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Relationship
Epic is probably not going to change. I hope they do. Epic has a very egotistical view that they are...
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Relationship
Epic's support is by far the best support that we have ever received from any vendor. Epic's support...
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Operations
Our implementation of EpicCare Ambulatory EHR went as well as it could have within our organization....
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Value
EpicCare Ambulatory EHR is very expensive, but we absolutely couldn't do the things we do without...
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Loyalty, Product, Value
One tangible benefit that we have seen from using multiple solutions from Epic is that everything is...
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Product
It would be lovely if Epic could replace our dictation vendor. Our dictation vendor is one of our...
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Product
The only downside with EpicCare Ambulatory EHR is that there are multiple ways to do things in it....
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Product
EpicCare Ambulatory EHR has so much functionality that we can pretty much get away with using a...
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Product
Epic has made the automation of waste billing better since we have gone live on their system, but...
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Loyalty, Operations, Product
I don't know how Epic could make Beacon easier to use considering how complex it is. The system has...
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Relationship
Epic's support is one of their strong suits for sure. Anytime there is an issue, they will call us...
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Product, Value
One thing we like about Beacon is that everything is native to Epic. Being able to keep everyone on...
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Relationship, Operations, Product
Epic is very streamlined in how they do their upgrades and in what is available to us one to three...
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Operations, Value
From an install perspective, we brought on additional revenue people to help with the implementation...
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Product
Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....
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Product
We are several months into using Community Connect Resolute, and our financials are still very rocky...
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Operations
Our initial training with our Epic host site was pretty rough, and we don’t get ongoing training...
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Operations
I never want to go through the process of implementation again. I don’t know that anybody is ever...
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Relationship
Epic has 24/7 customer support, but it is just structured a little bit differently than other...
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Relationship, Product
Community Connect EpicCare EHR is reliable; we have not had any issues with it. The drawback of...
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Loyalty, Value
We don't want to start pulling data from Community Connect EpicCare EHR yet, so we reach out to our...
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Product
It is a process when we want to integrate something. Some organizations are new to the acute space,...
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Loyalty, Product, Value
Our portal utilization rate with Epic is around two-thirds. It was a bit higher in our previous EMR....
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Product
Epic's system has the ability to do scheduling, and we jumped on that bandwagon and asked whether we...
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Product
With Epic's system, we have way easier access to notes from specialists, ancillary services,...
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Product
EpicCare Ambulatory EHR is a powerful tool. It is superior to our previous EHR. The system is...
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Operations
The solution is great. Things are complicated in that we have split from an affiliation that...
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Loyalty
We chose to go with Community Connect EpicCare EHR because it was integrated. There is one solution...
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Culture, Value
With Epic, we have to opt into different packages. If those packages aren't part of the initial...
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Relationship
With Epic, we have a dedicated technical service team. Epic sends out regular updates, and our team...
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Product
EpicCare Inpatient EHR is sometimes hard for me to navigate. We just did an upgrade, and that...
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Product
EpicCare Inpatient EHR is the most used EHR in our area. That makes it a little easier to use than...
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Relationship
We always have to put in a ticket with Epic's customer support. If we are on the phone with them, we...
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Relationship
Epic continues to deliver a great product in a very challenging market. The customer service is exemplary....
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Relationship
Epic is good at alerting us to critical issues. Also, we recently had Epic developers on-site to...
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Loyalty
We decided to switch to Secure Chat even though we knew there would be some gaps in the...
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Relationship, Operations, Product
So far, the Epic updates and releases that we have gotten and the processes around those have been...
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Relationship
Epic is very accessible, and we have a good structure for support as well as some escalation paths.
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Product
Not just anyone can connect with Epic's system. Other systems have to be from valid third parties...
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Loyalty, Product
Fetal monitoring and breast-milk tracking are two things that we would like Epic to develop...
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Loyalty
We are doing an EHR optimization, so in the future, I expect us to have optimized our Epic EHR...
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Loyalty, Operations
We are in the stabilization phase with Epic's system, so there is a lot of learning and putting our...
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Relationship, Value
Epic does pretty well at driving tangible outcomes. Part of our challenge is that we have not...
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Product
We find little bugs periodically, but EpicCare Inpatient EHR works well and is pretty easy. I like...
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Operations, Product
I have found that with the ease of use of EpicCare Inpatient EHR, there is a big difference...
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Loyalty
There are a couple of third-party applications that should be part of EpicCare Inpatient EHR, like a...
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Relationship
I can watch our Sherlock logs to see my problems being listed and to see whether they are being...
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Culture
When we first started with Epic, we had individual licenses because we had several hospitals,...
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Relationship, Product
Epic is very responsive with upgrades. They have four updates a year, and we can choose what we want...
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Relationship, Product
Epic has supported us quite a bit with interoperability. We recently did a pump integration, and...
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Relationship
Epic has been very responsive in trying to meet all the commitments that they have made, and they...
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Product, Value
Healthy Planet is really helpful for us in terms of drawing a circle. Before I do a campaign around...
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Product
We are seeing a few challenges in terms of the usefulness of Healthy Planet with our behavioral...
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Loyalty, Relationship
We always want more recommendations from Epic. They are proactive about what needs to be done, and...
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Relationship
Epic does their best to keep their promises. If they tell us they are going to do something, they do...
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Operations
The training from Epic still lacks a lot about scaling practice allocations and flow. Epic is...
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Operations, Value
Our licensing costs went down with Epic, but our internal staffing costs and hardware costs went way...
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Operations, Product
EpicCare Ambulatory EHR is really complex. That allows it to do a lot, but in some ways, we can't do...
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Product
Our integrations with Epic's system are pretty good. The system is well integrated both internally...
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Relationship, Operations, Product
Epic's foundation system doesn't get a lot of revisiting with its old content. The new content gets...
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Operations
Epic's implementations and upgrades are good overall, but Epic often underestimates the amount of...
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Relationship, Operations
One thing that we see on a somewhat regular basis is that EpicCare Ambulatory EHR was an inpatient...
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Relationship, Operations
For Cupid specifically, Epic tailors each application so that we will have a dedicated support...
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Product
Most of the limitations that we have seen with Cupid haven't been Epic's fault, but the alternatives...
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Product
The big miss in the functionality of Resolute Professional Billing is that the professional billing...
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Culture, Loyalty, Relationship
Epic does a great job of giving us the tools and the people to help us figure out what needs to...
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Operations
Epic does really well in training. Epic really does put a lot of information out there. They have an...
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Product
Resolute Professional Billing does offer a means for a provider to be seamless in terms of how they...
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Relationship
Epic’s support is really good. We can call or email the support team. Epic’s technical support...
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Loyalty
We can't replace Resolute Professional Billing. I don't think that replacement would happen. We have...
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Product
Resolute Professional Billing needs to be more seamless between the professional billing and the...
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Product
Resolute Professional Billing is a fairly complicated system because it has so much in it. It has...
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Product
Epic doesn't oversell Resolute Professional Billing. They know what the issues are in Resolute...
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Culture, Operations
I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...
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Relationship, Product
The product is better than what we had before. Our previous system was very old and archaic, but I...
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Relationship
Epic is very proactive with compliance things, but with certain other things, they probably aren't...
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Product
Resolute Professional Billing is a transaction-based system that is very different than other...
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Product, Value
The benefits that we have realized by using multiple solutions from Epic have been streamlined IT...
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Loyalty, Relationship
Epic doesn't keep all of their promises, but that is more related to when they expect things to be...
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Operations
Due to the frequency of upgrades, there is a lot of information that we don't get the full benefit...
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Relationship, Product
I think Epic has a vision, and they do deliver on the vision, but sometimes it takes a long time....
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Loyalty, Product
The number-one thing Secure Chat needs to integrate with that it is not integrating with now is...
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Product, Value
I think there are problems with Secure Chat, but there is a lot of value in having the same vendor...
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Operations
There are no issues with Epic's training from the customer perspective. From the analyst's...
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Value
I am going to rate Epic between middle of the road and top of the scale for receiving my money's...
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Operations, Product
Beacon is stable, reliable, and best in class. There are not a lot of issues that come up. It is...
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Operations
One of the nicest features I have encountered is Epic University. Epic has training materials...
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Product
Epic is really good about usability when it comes to building in shortcuts and efficient...
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Operations, Product
If someone didn't have prior exposure to Epic's solutions, EpicCare Ambulatory EHR wouldn't be a...
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Product
Epic has something that puts all of the information I might need on a single screen so that I don’t...
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Relationship
Epic is incredibly involved. Epic has come to our organization to see how we use the solution, and...
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Loyalty, Product
Most of US-based oncology is delivered through Epic's solutions, and the thing that is really nice...
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Relationship
The thing that has been incredible about Epic and working with them is that they are incredibly...
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Product
The solution works really well. It is nice to be able to use it on a desktop, and it is nice to be...
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Value
If Epic moved their systems to the cloud, then we wouldn't have to fight for people to manage the...
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Relationship, Product
Epic needs to have an open mind. They still have two data centers and a third one on the ground when...
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Relationship
There is only one company that I would give an 11 out of 10, and that is Epic. I love them to death....
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Relationship, Value
Affordability, timing, and buget understanding are very important for Epic. Epic is bringing in AI...
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Relationship, Operations
Epic needs to improve their implementations and their technical support. The skills of Epic's old...
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Relationship
The quality of Epic's professional services is an area of opportunity for improvement.
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Product, Value
Healthy Planet has been great because it has worked really well with our other Epic applications to...
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Relationship, Product
Epic takes feedback to heart. They really try to develop solutions based on the feedback, especially...
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Loyalty, Product
If I were considering a new EHR, my decision would depend on the institution's size. If I were at a...
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Operations, Product
The ease of use is very good. The system is easy for me because I know the software. Some feedback I...
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Relationship, Product
The product doesn't glitch or anything. I have not experienced downtime. We do have a few challenges...
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Loyalty
The product is part of our long-term plans. I don't think anybody would like to change it. Getting...
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Product
It is a journey for some providers to review the charts before they see patients. Similar to the way...
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Relationship, Value
I have bashed on Community Connect a little bit, but the Community Connect model is the only way we...
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Product
When I get a certain report, it is very detailed, and I start looking at how we leverage the Epic...
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Product
Our reporting and analytics from Epic are pretty poor. I am being picky, but that is surprising...
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Loyalty, Value
We rolled out Secure Chat a lot more broadly than we ever did a different solution because Secure...
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Product
There is always room for improvement, but the updates coming from Epic's headquarters and the way...
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Loyalty, Product
There are still some things that Epic needs to bring in and catch up to. Other solutions let users...
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Loyalty
We have mostly transitioned to Secure Chat; however, we did have to keep our other solution for...
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Loyalty, Operations
We are getting somewhere with Secure Chat. Once someone goes to Epic, things just take a long time....
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Relationship, Product
My major complaint with Epic is that their problem list is really messy. There has to be a better...
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Relationship, Operations
Epic could have more embedded professionals for training. When we have issues, we don't know who to...
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Product
There are always vendors out there that say they can do different things. It would be great if those...
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Operations
Overall, I like Epic's upgrades. However, the education for the rollouts is a little tough because...
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Operations, Product
I would say that Epic's delivery of new technology is at the top of the scale because Epic does push...
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Product
EpicCare Inpatient EHR is stable. We have satisfied end users, though they don't like that we make...
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Relationship, Operations
Epic does a really good job with training. We have frequent technical support meetings with Epic, so...
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Loyalty, Product
One reason we went with EpicCare Inpatient EHR was that the system was touted by Epic and others as...
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Product
EpicCare Inpatient EHR integrates with our laboratory services vendor, payer systems, and coding...
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Product
While it is often said that Epic's EMR solutions are the Cadillacs of EMRs, EpicCare Inpatient EHR...
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Product, Value
More and more of Epic's core EHR functionalities seems to be cloud-enabled, predictive analytic...
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Product
EpicCare Ambulatory EHR is great. As a standalone tool, it probably wouldn't be that great though....
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Value
Epic avoids charging for every little thing. They charge us what we expect to be charged. I don't...
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Relationship, Value
EpicCare Inpatient EHR is the best EHR out there. All our physicians are happy with it. Epic...
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Product
Every time we talk to end users about EpicCare Inpatient EHR, medication reconciliation is always...
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Operations, Product
I would tell a peer or friend to go with a foundation build of Epic's system and not to try to make...
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Relationship
We get a new technical solutions engineer (TS) every once in a while, and it is hard to train the...
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Relationship
Epic has had a great product and has been a great partner. They respond to our questions quickly and...
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Operations
One of our major challenges was with the implementation. It just didn't feel organized, and it...
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Loyalty, Product
There is no real competitor for Epic in this space because of the speed that Epic is moving at in...
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Culture, Value
Epic mostly avoids charging for every little thing. Epic has come up with an organization package...
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Relationship, Operations
Epic hosts some meetings to show new items, and they have Nova Notes as their primary method for...
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Product
In EpicCare Ambulatory EHR, everything we need is just a click away. The interoperability platform...
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Relationship, Product
As Epic has grown in size, it has become harder to integrate outside technologies with Epic's...
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Operations, Product
EpicCare Ambulatory EHR is customizable. Users can do a lot in the system if they know what they are...
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Product
EpicCare Ambulatory EHR could especially be improved on the web access manager side. The vendor...
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Relationship
Overall, we get pretty good support from Epic, but Epic is pretty slow to change and grow. We have...
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Relationship
Epic doesn’t overpromise, and we have good communication and a good working relationship with them....
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Loyalty
I am really looking forward to the development that Epic is putting forth in the nursing realm....
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Value
Epic does a really good job of not nickel-and-diming us for the most part, but we have seen more of...
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Product
There are a lot of clicks in EpicCare Inpatient EHR, but that isn't all necessarily Epic's fault....
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Product
We would like the professional billing in Community Connect Resolute to be improved. That...
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Product
Community Connect Resolute is easy to use. I love being able to dig up information so I can analyze...
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Loyalty, Product
We would like to see integration between Community Connect Resolute, our claims management solution,...
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Relationship
Epic provides us with everything that we need and more. I love Epic. Epic LTC makes sense and is...
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Relationship
Throughout the year, if our end users send us requests that I don't see or can't find functionality...
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Product
Epic can run a report on the accuracy of automatically populated fields. That report can show that X...
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Loyalty, Product
Therapy scheduling is in development right now with Epic. We are scheduling things on paper or in...
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Loyalty, Product
We have made strides with our end users having faith in the system a bit more now; that is really...
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Product
With Epic LTC, some things are lacking from an auditing perspective for therapies, like speech,...
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Loyalty, Operations
Our organization was ready to get rid of Epic LTC because it was such a big change. There were some...
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Relationship
We had a visit from our TS person from Epic, and they got feedback from staff, end users, and...
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Product
Epic does well with providing more information for our LTC MDS coordinators in terms of how...
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Product
Epic has created the ability to do macros in the MDS assessment. The MDS coordinators can create a...
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Operations
Epic's training is standardized for all applications. We have to do continuing education courses for...
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Relationship
Epic is really good about controlling the narrative for the yearly changes. They have a great...
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Loyalty, Relationship, Product
It is very hard to integrate with Epic; they don't want to share their data, and they are very clear...
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Relationship
Talking to Epic about development is like nailing down Jell-O. I want them to tell me the truth...
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Operations
The initial training from Epic was awful. But the ongoing training is up to us as a customer. We...
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Relationship
Epic has had some turnover in their technical services (TS) team, so we have gotten some newer...
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Product
I would buy EpicCare Inpatient EHR again; I don’t see anything else being up to the same standard....
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Relationship
Across the board, most customer support people from Epic are great. With any Sherlock request I put...
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Culture, Relationship, Operations
Epic tends to overestimate how quickly they can do things. We recently added some more solutions...
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Product
We switched to a weeknight for Epic upgrades because when we did upgrades on the weekend, we had to...
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Operations, Value
I regularly attend some of Epic’s upgrade overviews, development previews, and stuff like that. The...
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Relationship, Operations, Product
There have been a couple of random times when Epic has said that they can do things, but then they...
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Relationship, Product
Since Hyperdrive went in, EpicCare Inpatient EHR has been a lot faster. However, we saw an abundance...
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Relationship, Product
We like the system's PHI-safe communication across mobile and fixed workstations in Secure Chat....
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Loyalty, Product
We would buy EpicCare Ambulatory EHR again because Epic's system is the most comprehensive. It...
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Culture, Relationship
I'm not sure about Epic and their promises. They talk about a lot of things, and those things don't...
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Value
There are tools that Epic is putting into the system, like AI to respond to patient messages and AI...
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Relationship
Epic's support is fine. However, I have never even had a conversation with an Epic executive. The...
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Operations
Epic's initial and ongoing training isn't perfect because lots of new things come. There are just so...
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Loyalty
I'm being optimistic with the system. I know we have some challenges, but we are going to get them solved....
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Relationship
We have a young Epic team, so it seems like lots of times, our Epic TS people that we work with are...
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Product
Epic's tool helps us capture the data that is needed, but we need third-party solutions to show that...
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Loyalty, Product
Epic LTC reminds me of the Epic inpatient side back in 2010; the system can do things, but it is not...
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Culture, Relationship
Epic keeps their promises, but they are very careful about making promises. For long-term care, we...
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Relationship
Epic hires smart people for their long-term care product; they have a machine that cranks people...
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Relationship, Product
With Epic, a lot of what we do on the acute inpatient side assumes that the patient is going to get...
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Operations, Product
Epic should improve the ease of use for end users and have written documentation, like a user...
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Product
The system has great interconnectivity. I get notes, like history and physical examinations, from...
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Operations
We need to get more training up front. We only had about six hours of training and personalization,...
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Loyalty, Product
The design of Dorothy is very similar to Epic’s Comfort solution, so switching between them is easy....
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Loyalty, Product
We are very happy with Secure Chat, but there is still more to go. One of the improvements that we...
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Product
Secure Chat is good so far, and it is very well-liked. What the staff and physicians really like...
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Culture, Value
There are some things in some of the modules in the system that Epic charges us for. I think they...
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Relationship
Our experience with Epic’s support would improve if we could get tickets completed and closed...
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Operations
Epic does have online training videos and online books. Very rarely do we have real-time training....
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Operations
Epic communicated about their upgrades, but their implementations did not go as planned. It is...
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Product
Resolute Hospital Billing needs better reporting. It has a reporting module that makes it easy to...
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Relationship, Product
The concern with Resolute Hospital Billing’s interoperability is that Epic is very proud of...
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Relationship, Product
Epic promises to make configuration changes, and they are behind. Some of the promises they have...
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Product
Because Epic is intended to be one big, huge, over-arching, all-encompassing system, there is a lot...
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Operations
We have outsourced our financial people. Even though we have a principal trainer from Epic, that...
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Product
The integration between Dorothy and the hospital has been good, and the ability to get doctors to...
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Relationship
I have our previous system to compare Epic’s support to. Our previous vendor had a support number we...
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Loyalty, Relationship, Product
We have had a lot of difficulty with Rover. That is the mobile app. It doesn't work so well when we...
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Relationship, Operations
Anytime we log on and Epic has changed something, they have a little video we can watch, but Epic...
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Loyalty, Product
We have a hospital-at-home program, and Epic is supposedly going to be more friendly around doing...
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Operations, Product
I don't hear about any problems with our billing, but I haven't seen any updates in a long time...
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Product
We already put the code in. We have the diagnosis in our notes, and we sign our notes, and then we...
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Relationship
Epic needs to figure out what they want to be when they grow up. They need to figure out whether...
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Operations, Product
I would rate the quality and effectiveness of Epic's implementation services slightly above the...
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Loyalty
We are not in a steady state yet with Resolute Professional Billing. We are still digging ourselves...
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Relationship, Product
Resolute Professional Billing is pretty reliable. If it goes down, the issue is usually our...
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Product
We file for MIPS, and we need interoperability and everything up to the standard to file for...
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Relationship, Operations
I have had a regular touch-base meeting with Epic since before our go-live. Epic is proactive. I can...
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Product
Epic does not keep all their promises. Resolute Professional Billing leaves a lot to be desired. It...
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Relationship, Value
Epic is a good partner to work with. They are necessarily complex. Epic’s blanket fee is...
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Relationship
I love our technical services representative. Epic really tries hard to deliver new technology.
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Loyalty
We really have made a commitment to Epic, so I doubt that we would consider switching to something...
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Loyalty, Product
There will always be things that we want the solution to do better. There are also things that it...
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Operations
We do a lot of the in-house training ourselves. If we could design a training program, it would be...
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Operations, Product
Secure Chat works. It is a very stable platform. It is available during downtime; it doesn't rely on...
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Product, Value
Secure Chat is typically a little bit behind the industry. There are extra modules and third-party...
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Operations, Product
I think our users might rate Epic Behavioral Health's ease of use more between the middle of the...
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Culture, Relationship
If a peer or friend asked me about Epic, I would be certain to tell them about the number of...
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Loyalty, Product
We still have some challenges when Epic changes things, but overall, the product is pretty...
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Relationship, Product
EpicCare Inpatient EHR is a good product. It is getting our organization to a better place. We...
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Operations
What I would share with a peer or friend about this solution is that they shouldn't work in silos....
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Loyalty, Value
The product is a lot of money, but we have more insight today about things that we didn't have...
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Relationship, Operations, Product
Epic is getting better with their overall product quality. We are very aware of what is coming with...
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Operations
Epic didn't do the training for EpicCare Inpatient EHR; we did, but there definitely were some...
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Relationship
As much as possible, we are using Epic's solutions, and we are trying to get to Epic solutions for...
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Loyalty, Product
I would buy Resolute Hospital Billing again. I am extremely likely to recommend Epic's systems...
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Product
Resolute Hospital Billing is very complicated, and everyone is very integrated. Epic doesn't realize...
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Relationship
Epic has a vision, but that doesn't mean that I agree with their vision. The vendor has what they...
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Value
Epic is too expensive. They like to bill for everything. We are doing well in terms of cash, but we...
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Relationship, Product
Epic is much more advanced on the Resolute Hospital Billing side than on the Resolute Professional...
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Product, Value
Our providers would say they love Epic's ambulatory system for a few reasons. The first reason would...
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Product
Epic is just better. Once an organization gets acclimated to Epic's systems, they have a common user...
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Operations
We did our own training, but Epic supplied a lot of good content.
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Product
The system's usability is a little lower for the inpatient area, and that is probably due to the...
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Operations
We had a great clinical conversion with Epic. We are very pleased with the changes that Epic has...
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Operations, Product
When we go live, there are thousands of work queues in Epic. Every one of those has to be cleared...
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Product
My suggestion for Epic is to allow personalization for echo reporting. We cannot do echo structured...
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Relationship
We meet with our Epic TS person frequently. We have standing calls. Some are office-hours calls, so...
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Product
Cupid works really well for the service line in general. It meets the workflow for both the nurses...
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Relationship, Product
Secure Chat is very powerful, but we encounter issues when it comes to the staff adoption of it. Our...
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Product
I would buy EpicCare Ambulatory EHR again because of its data and ease of use. We are able to talk...
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Operations
Epic has been really good to us with our implementations. During our implementation, we have been...
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Loyalty, Operations, Product
Epic can't be perfect. They have to have some room to grow. There are some reporting opportunities...
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Relationship
Epic's support is bar none. I have worked with other vendors in the past. Even extremely early in...
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Relationship, Product
Epic has gold standards where they incentivize us to use their product the way it was meant to be...
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Loyalty, Product
I like that there are a lot of modules in EpicCare Ambulatory EHR. But what I want to be aggressive...
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Relationship
Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...
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Operations
The training is really good, but Epic does have quite a bit of training that is required to be...
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Operations, Product
Healthy Planet is a very sophisticated solution. It requires us to really lean into it. We can't...
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Relationship
If I want to talk to the executives at Epic, they call me. I can just pick up the phone and call...
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Value
Epic doesn't overcommit. They don't customize. They don't upsell. That is one of the things I like...
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Value
No other enterprise software suite in our environment operates like Epic's system. We wonder why...
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Culture
People understood that we signed an enterprise agreement with Epic, and to some extent, our license...
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Operations, Product
We recently went live with Epic Behavioral Health in the last few years. I don't know if this is...
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Product
Epic now has the ability to use VoIP natively with their system. We don't have to download something...
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Relationship
Epic is pretty responsive. They are also proactive, but sometimes, they are too proactive in...
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Relationship, Value
The system costs a lot of money, and we are the ones doing the building and updating. A lot of...
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Product
With the amount of information that is available to end users in Epic's systems, the whole picture...
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Operations, Product
There is a lot in Epic's systems that end users have to learn, and it is very difficult for them to...
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Loyalty, Product
Epic should be doing more. They aren't pushing Healthy Planet. Healthy Planet could be so much...
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Relationship
I probably could reach someone at Epic if I needed to. I have emailed people back and forth. I can...
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Operations, Product, Value
Healthy Planet is a great tool. We should do more with it. However, if recommending it, I would...
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Product
Cupid integrates very effectively with the rest of Epic's software, and it has a lot of convenience...
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Product
The only negative thing with Epic is that they sometimes don't want us to integrate with something...
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Relationship
Sometimes it takes longer to get support from Epic than I would like, but I have seen some positive...
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Loyalty, Relationship, Product
Every vendor has issues, and Epic has some goofiness, but their solution is by far better than some...
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Operations
Epic does a good job of teaching how their product works, but they aren't necessarily good at...
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Value
Epic is fair with their charging. They charge for things that are appropriate, but they also do a...
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Operations
Epic's system has a lot of available information if we can figure out how to access it, so access...
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Loyalty, Product
Epic wasn’t specific enough about home health. They think they were, but they weren't. They were...
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Operations
Epic did an online training with us that was absolutely a waste of our time, and it was horrible. I...
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Relationship, Product
Our previous vendor had hard stops for certain things, like regulatory requirements. We couldn't go...
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Value
Every time Epic comes on-site, like if we need help, there are charges. Also, when they come out...
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Loyalty, Value
The system that we were using years ago was a better system than Dorothy is. It had more appropriate...
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Operations, Product
When Epic does an upgrade or adds information, it is usually a disaster. Usually, the staff gets...
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Relationship, Product
In Dorothy, there are so many things that we are backtracking on and trying to fix or writing off...
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Relationship
Nothing is proactive with Epic, and we are always putting out fires. There was one person from Epic...
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Relationship, Product
I like that EpicCare Inpatient EHR is one system across inpatient and outpatient settings. The...
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Relationship, Operations
Epic's support is great. Epic has a very good system for reporting issues through their ticketing...
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Relationship, Operations, Product
Epic does well when we are implementing certain features. Sometimes, Epic has a checklist for their...
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Relationship
Epic is very customer-service oriented, but they also have a very knowledgable and engaged support...
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Operations, Product
I would suggest that Epic's release notes be written a little more clearly for nontechnical people....
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Product
There definitely are clunky workflows in EpicCare Inpatient EHR, and people complain about little...
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Loyalty, Product
EpicCare Inpatient EHR does a lot, and Epic continues to improve it. There is a lot that we do that...
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Relationship
Epic’s support team is very responsive when we complain about stuff. Epic is very receptive to...
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Value
I don't pay the bills, but I know Epic is expensive. I would like to see their products be a little...
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Relationship, Operations, Product
For AI solutions, we have a host of things that Epic is offering, like the generated responses to In...
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Operations
Things are a little tough because Epic doesn't provide our training. We have an internal team that...
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Relationship
Some of the most interesting conversations I have with Epic involve how they interact with small...
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Loyalty, Operations, Product
Epic's system is a huge beast. That is the best way of putting it. The old EHR I was on was very...
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Operations
With training, there is a difference between what we just experienced and what we would experience...
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Product
I like being able to integrate treatment plans into Epic's EHR and not having to do that outside the...
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Relationship, Product
Epic could just continue to think about ways to support specialty populations. These populations...
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Value
I would give Dorothy a top rating for us receiving our money's worth. Dorothy costs a lot of money,...
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Loyalty, Value
Part of the decision to go to Epic was the cost. The cost was going to be pretty similar because we...
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Operations
Anytime we change a system that we had for years, there is a learning curve, but our Epic...
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Operations
Our recent implementation experience with Epic was awful because we were put into a 15-month...
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Loyalty, Product
Our goal and our intent is to run a lean organization, and in order to run lean, we need more...
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Relationship
Epic doesn't really make any promises, but ultimately they are very difficult to work with on...
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Product
Epic could maybe bring Nova Notes, which are our upgrade notes that we use to build with, down to a...
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Relationship
We have a TS person. They have actually been with me for several years, and I am very grateful. That...
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Operations, Product
The workflows in Prelude are really well laid out into navigator sections, so we can manipulate...
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Value
Epic is charging us more for little things, like interfaces and nuances. We get nickel-and-dimed on...
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Product
The customization for EpicCare Inpatient EHR has really increased over the years, and that has...
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Relationship, Operations
We haven't had a lot of upgrades in EpicCare Inpatient EHR yet because it is new, but Epic has been...
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Product
The only issue I have with EpicCare Inpatient EHR is that a user's access can be extremely limited...
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Relationship
One person in our department asked Epic for a different permission level, and instead of getting...
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Product
EpicCare Inpatient EHR is better than I thought it would be. It is pretty intuitive for the things...
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Product
Based on the feedback we hear from our patients and the adoption we have seen, the ease of use of...
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Culture, Value
Epic tends to want to charge us for each incremental piece. They try to bundle things, but Epic is...
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Product
Epic has done a great job with interoperability. They are better at it than many other vendors. I...
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Relationship, Product
I really appreciate how Epic stays on top of regulatory updates. For example, with the upcoming Epic...
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Product
I like that Epic is doing a really good job with Cadence, which is their scheduling platform. The...
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Product
One of the improvements I would like to see is that we have orders that come from our team from...
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Product
I really appreciate how well Dorothy integrates with our hospital system. This makes everything run...
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Product
EpicCare Inpatient EHR could have a little bit more flexibility around clinical decision support and...
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Product
Some strengths are how Epic approaches patient care teams with the system, the patient list...
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Operations, Product
The system is very good. I am a big Epic fan. The only drawback to the system is that from a...
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Operations
Having a host for Epic's system is a little different than just having Epic's system. If Epic has...
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Loyalty, Product
In terms of delivering new technology, Epic is moving faster than we can handle sometimes.
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Product
We have been working with Epic to make the patient experience easier. We have had some upgrades on...
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Loyalty, Product
I have made some recommendations, and Epic is working on things. I would like to get some AI in...
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Value
EpicCare Inpatient EHR is a good product. It has lots of bells and whistles. But with Epic,...
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Product
Epic makes very solid products, but we do need to pull in ancillary and adjunct solutions to meet...
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Product
There are always complexities with Epic’s upgrades, and there are just so many different ways of...
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Product
Cupid’s quality is getting better. I will say that it is close. I still have frustration with a lot...
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Value
Epic is changing some of their pricing models from just the yearly base rate. I think those changes...
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Loyalty
We definitely aren't going to be changing to a different solution. We are probably not leveraging as...
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Relationship, Product
I would say that Epic does a good job of trying to improve workflow and content while slogging...
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Relationship, Product
I strongly suggest that Epic get with the American Academy of Pediatrics and the American Academy of...
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Relationship
Epic has made some minor improvements in being a little more flexible in working with the providers...
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Product, Value
Epic's platform is still the best in the business today. It is still too expensive, but it is like...
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Loyalty, Relationship
I don't have a lot of hope that Epic is going to get to a perfect rating 12 months from now in terms...
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Loyalty, Product
Dorothy lacks functionality. We use another vendor's product for infusion and billing to support...
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Relationship, Operations
Epic is a good partner. We are happy with them. They honor their commitments. They approach...
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Relationship
The one thing that Epic is very good at is that when things are not mature or when there are gaps,...
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Product
Secure Chat is one of EpicCare Inpatient EHR's biggest strengths. I love that Secure Chat allows us...
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Loyalty, Product
I know the reasoning for it, but I don't like that the views for every entity in EpicCare Inpatient...
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Product
Epic gives us the best ability to compare information across different users of Epic's systems. We...
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Loyalty, Product
Because my organization has had Resolute Professional Billing for so long, there has been a lot of...
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Operations, Product
Our metrics are excellent. In terms of revenue operations teams, we have several things that we...
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Relationship
The way that Epic is structured, we have individuals who are definitely not at an executive level...
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Product
The cool thing about Epic's system is that it has different dashboards that show us financial...
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Loyalty, Relationship, Product
I would pick Epic all day long. Resolute Professional Billing is above and beyond what I have seen...
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Loyalty, Product
We would like Epic to move more quickly to get to some of our integration goals and bigger needs...
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Relationship
Epic is a very flat vendor, and they don't promote titles, so we don't know whether we are talking...
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Product
We are part of a health system, so it is nice for the patients to have one health record with...
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Relationship
With Community Connect, obviously, we are an affiliate of the host organization for that, so there...
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Loyalty, Relationship, Product
There are things we would like to pursue, and things are changing. Sometimes we want to pursue...
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Product
An improvement I would like to see would be making sure that everything is appropriately working in...
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Relationship
Our host organization keeps all their promises, but they might not call something a promise. They...
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Product
We need a better way to get reports from the system. I think we are just working through that on our...
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Relationship, Product
When we work with Epic on an HIM level, my colleagues are very happy with Epic. MyChart's logic is...
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Relationship
The vendor's technical support depends on the individual and their experience. So in terms of the...
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Product
There is not much technology development in this space, but the vendor delivers what is needed....
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Culture
We have some more implementations coming. Once we purchase the licensing, the model at Epic is that...
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Relationship
With Epic in general, they just have a good vendor support model where every module has its own...
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Product
I would like improvements with wound and burn documentation in EpicCare Inpatient EHR. I would also...
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Product
Epic just started showing data on nursing and how they are documenting in the EHR so that we can...
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Relationship, Operations
Epic used to have a burn collaborative group that met, and I haven't seen that in a really long...
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Relationship, Product
If there is a certain functionality that we want to do in EpicCare Inpatient EHR, our TS person will...
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Operations
Outside of the implementation, there is nothing on the Epic side I would like to see improved. We...
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Operations
For physicians, we did user-setting labs for personalization, and those were really helpful for...
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Relationship, Operations
Epic kept their promises 50% of the time. They promised we would be able to go live and be prepared,...
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Operations
Epic’s training wasn't sufficient. We did the virtual training that Epic led, but because it was...
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Operations
I would absolutely buy EpicCare Ambulatory EHR again because it is a far superior application. We...
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Product, Value
EpicCare Ambulatory EHR is giving us way more reporting, transparency on work, and collaboration...
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Relationship
We do some pretty crazy stuff around here, and Epic has always been able to figure out how to make...
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Product
I like that regardless of what application we are working on or what area within Epic's system we...
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Operations
Epic could improve some of the reporting functionality and its ease of use. We want end-user...
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Relationship, Product
Epic is pretty transparent. Epic upgrades their system more frequently than our claims management...
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Product
EpicCare Inpatient EHR is a really good system, and it works very well. It is very enhanced. The...
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Culture, Value
Epic's products work as promoted. Epic really is very transparent on functionality. In terms of...
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Loyalty, Product
In terms of long-term care, the biggest issue that we are having right now is that the system's...
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Operations, Product
If I had to, I would buy the system again. I can't make that decision because I am just a monkey...
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Loyalty, Product
One improvement for Epic that I would suggest would be for them to fix the system's billing portion...
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Product
The greatest strength that the system brings is that it can integrate with other systems....
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Relationship
Epic's support is first class. If we run into an issue, the first thing we can do is send an email...
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Relationship, Product
Our host organization doesn't totally understand us because they are a different type of facility....
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Relationship, Operations, Product
With Community Connect Resolute, we are still having a lot of problems with setup. We haven't yet...
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Relationship, Product
Epic's development time sometimes takes a little while, especially for big stuff that we are asking...
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Relationship
My host organization’s support is more web based. They have an entire team that is dedicated to...
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Operations
When it came to implementing Community Connect, the downfall was that we couldn't customize every...
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Operations
Our Cupid implementation was particularly good.
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Product
Secure Chat has been very well integrated, and it is super intuitive. Integration is where Epic excels....
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Loyalty, Product
Epic uses a product called Hyperdrive. They are moving everyone to it. It is pretty much a web-based...
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Product
I have never had any complaints about integration with Community Connect EpicCare EHR. I can't say...
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Relationship, Operations
Epic seems to be a leader in their class. They seem to constantly innovate, and it seems like there...
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Value
Epic’s product is great, but it is expensive. We don’t ever get our money’s worth out of any...
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Operations, Product
We get regular upgrades with Epic, and we are constantly upgrading, adding new feature...
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Loyalty, Relationship, Product
Epic is always enhancing, making changes, and listening to their customers. Epic Behavioral Health...
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Relationship
Epic is very responsive, reactive, and informative, and all of our requests are managed in a timely...
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Relationship, Operations, Product
Our host organization is pretty proactive when it comes to upgrades based on how Epic functions. The...
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Culture, Value
Community Connect is different. Based on our contract with our host organization, I don't think they...
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Product
Regarding integration, our host site is a different beast from our other vendors because we are near...
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Loyalty, Relationship, Operations
Our host organization is larger, and the communication with their national staff about how we use...
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Product
Beacon really works for most patients, and it has been really good for our providers. Beacon is used...
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Product
Beacon works very well when it comes to enabling Children's Oncology Group protocols. The system...
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Relationship, Product
Beacon is still the best tool we have. It does most of what I need it to do. It is still better than...
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Loyalty, Product
Beacon is still awful for oral chemotherapy. I know Epic is working on that. But I'm still mad about...
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Product
What Epic provides is pretty good. The system has been pretty much status quo, and it has been very...
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Culture, Relationship
Epic is careful not to promise things they can't deliver. When we look at their timeline, Epic has...
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Operations, Product
Epic switched to regularly scheduled upgrades, and that was a big win. Previously, we were often...
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Operations
A lot of the ease of use of EpicCare Ambulatory EHR depends on the person who is using it and how...
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Operations
What we see on Epic's training is not exactly what things look like on the screen when we use...
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Product
EpicCare Ambulatory EHR is way better than other systems I have worked with. The interface is pretty...
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Relationship, Product
As a specialty provider, I always have complaints about EHRs because the vendors do the mainstream...
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Relationship
We have had some interactions with some of Epic's executives, and they come and listen and talk to...
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Culture, Value
Epic has very well-managed expectations and doesn't overpromise. Although the solution is expensive,...
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Relationship
There were a lot of challenges with integration because it was a system-wide thing, but we could...
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Loyalty, Product
There are some pluses to Epic’s technology. I like the interfaces in Beacon. I like that we have...
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Loyalty, Relationship, Product
Beacon is a work in progress. I want to give Epic an opportunity to improve. There are so many...
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Loyalty
Dorothy is not robust enough to do good home health billing and analytics. We are so dissatisfied...
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Product
We almost have to use a laptop when trying to use mobile devices with Dorothy, and that just makes...
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Product
My general attitude about Epic is they started with ambulatory, and they do that billing really...
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Product, Value
We have made great strides since we implemented Epic's system. The software is at the center of all...
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Loyalty
Epic is moving to something called Hyperdrive. It is their web-based platform. It allows us to move...
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Loyalty, Relationship
Epic and their upgrades have been solid. Dorothy is simple to use. I’m satisfied with the vendor,...
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Operations, Product
We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...
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Product
The vendor's strength is their industry-standard patient portal, which should enable patients to be...
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Product
The system needs more improvement in terms of patient experience and usability as more features are...
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Relationship, Product
Epic could improve how they handle some of the items for the Gold Stars and Honor Roll. As an...
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Relationship, Operations
Epic is really good with their documentation and with getting us what we need. The Nova notes are...
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Product
Sometimes I feel like I can't find certain screenings in EpicCare Inpatient EHR, but I think it is...
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Operations, Product
EpicCare Inpatient EHR is the only EHR that I have worked with. The vast majority of our regional...
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Product
The more users see of Beacon, the better they feel about it. They gain a comfort level with it. I...
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Loyalty, Product
Some things, like functionalities or reports, will disappear when we do Beacon upgrades. We will...
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Loyalty
Epic has a nice road map that is available, and based on the things I have seen in their development...
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Product
Beacon is lacking some interfaces for radiation oncology. That is a black hole.
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Loyalty, Product
Beacon as a system has recently gotten better because we have been able to implement upgrades in a...
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Relationship
We are in pretty close contact with our Beacon TS representative, so if we are lacking something or...
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Product
The gigantic weakness of Prelude is having to navigate the system with mouse and keyboard...
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Product
Prelude’s strength is that Epic has switched to navigator sections, and those are much cleaner....
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Operations
The implementation of EpicCare Inpatient EHR went very well. The key thing is that we did a huge...
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Loyalty, Product
We now have EpicCare Inpatient EHR across our entire system. It was very fragmented before, and we...
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Loyalty, Product
There are still a few little things that Epic is working on to help us with some of our mobile...
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Relationship, Product
Epic tells us things proactively, but we have to find the information; it is in an email or a link...
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Product
Prelude has a lot of information, and the layout and navigation could be better. We have to collect...
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Operations
Epic gets us mostly there with training, but sometimes there is just so much information that it...
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Product
MyChart’s communication preferences could improve, particularly the selection process. Toggling them...
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Product
As an organization, we still have a problem with getting our user groups to understand that the...
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Product
The majority of the time, patients get way too many communications from MyChart. They have...
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Product
From the MyChart mobile app, patients have access to almost everything they can access from the...
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Product
Of all the patient portals I have ever used as a patient, MyChart has been the easiest to navigate....
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Relationship, Product
Epic meets our needs pretty well, and they have been able to evolve since we started using them...
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Operations, Product
A lot of times with training, we have to mine for the information from Epic. It is available but not...
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Product
We have had EpicCare Ambulatory EHR for many years. It is a poorly designed system, but its...
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Value
To move the app to put VoIP in Secure Chat for app-to-app calling or just VoIP, Epic has come up...
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Loyalty, Value
Secure Chat has taken over our world; it is our clinical and nonclinical communication tool. We were...
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Product
The challenge with Secure Chat is that the reporting tools aren't mature. Epic has made great...
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Product, Value
The ease of use of the solution has created great satisfaction with our providers. The customizable...
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Relationship
I would 100% recommend Epic to others. Their support is top of class.
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Relationship, Operations, Product
I wish that Epic would focus more on our facility's specific workflows. Sometimes we feel like our...
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Product
The navigation UI could use some improvements. We have gotten feedback that the menu layout on...
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Culture, Relationship
Epic is a Unicorn. They have high integrity. They know the market. They don't ever try to push...
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Product
There are some opportunities on usability. The system is a bit over-featured at times, with over...
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Product
MyChart is a best-in-the-industry patient portal. We have done a lot with it.
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Product
The billing system is good, but there is still a disconnect between billing and the clinical side...
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Culture, Value
We sometimes are surprised that we need to buy certain things. We think they are included and then...
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Relationship
Epic's service and support are really good. They try to be proactive and get ahead of things. The...
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Loyalty, Product
My satisfaction would increase if the system's functionalities were meeting our needs for...
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Relationship
Depending on the level of service difficulties or interruptions, we have always had very good...
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Operations
The quality of our go-live is dependent on the engagement of Epic and their customers. That is a lot...
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Operations, Product
From an oncology standpoint, Beacon does a lot of things well. It allows us to integrate our...
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Relationship
Any electronic record will be impacted by decisions made at the individual organization when...
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Value
In general, we have had a great experience with Epic. We have had high provider and staff...
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Relationship, Operations, Product
Epic now has regular upgrades with new and emerging technology. They are clearly forward-thinking....
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Product
The end-user experience is good with EpicCare Ambulatory EHR, yet we get complaints all the time...
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Operations
Epic's biggest benefit is that we can configure the program to do whatever we want however we want....
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Product, Value
Over time, there have been more add-on pieces with Epic. It used to be that there were the core...
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Loyalty, Relationship
Epic continues to listen to customer feedback. That is what differentiates them in the market. They...
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Loyalty, Value
With AI specifically, this is the first time I feel like Epic is doing a lot of charging à la carte....
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Product
We are such an old customer of Epic, and we have really strong documentation templates that drive...
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Relationship
Epic keeps their promises the majority of the time. There is always a fallout or something....
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Relationship
Epic's IT team members are pretty responsive when we reach out to them.
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Operations, Product
When it comes to Epic's upgrades, I sometimes appreciate the antiviral things, but there are times...
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Operations, Product
There seem to be major upgrades every couple of years with Epic. When I get used to a functionality...
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Relationship, Operations
I would like to have more direct interactions with Epic. There are committees, and we have internal...
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Product
There are still some areas in my workflow that could be easier for me and Epic. For example,...
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Product
This may not necessarily be Epic's fault, but our pathology people use a different system, and they...
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Relationship, Product
I have used another system a lot, but Epic wins by far. Epic is always coming out with so many new...
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Product
Epic is better than our previous vendor. For scheduling, Book It has been well received by our team....
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Relationship, Operations
With professional billing, sometimes it is harder to implement things through the Community Connect...
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Operations
Epic could improve the upgrade training for their principal trainers so that they could go forth and...
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Product, Value
If I were to compare EpicCare Ambulatory EHR to other EHRs, I would give EpicCare Ambulatory EHR the...
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Product
If a provider were to come from another organization, as far as we know, there wouldn't be any way...
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Loyalty, Product
For EpicCare Ambulatory EHR, each of our practices has its own service area. Many of those areas...
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Loyalty, Relationship, Product
There are so many things out there. Experienced providers are coming through more and more already...
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Relationship
Sometimes Epic is not as proactive about some of the things that come our way as we would like them...
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Relationship, Operations, Product, Value
Epic has release notes for us to review for upgrades, and those are generally good. Also, Secure...
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Product
Epic is always on top of innovation. I like the product's ease of use. It has great functionality...
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Loyalty, Relationship, Product
Epic has a road map for integrating AI, and their partnership with Microsoft is really opening up a...
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Product
Everything is siloed, so we have issues. I have access to mark patients as deceased, I'm not a...
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Relationship
Our support is basically just through our host. Every so often, we might have to get an Epic person...
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Loyalty
We are trying to go live with more Epic functionality, and that will really be an advantage for us....
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Relationship
Epic delivers anything that they say they will deliver. I can't think of anything that we don't have...
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Product
Reporting was a bit of a challenge. But we went from looking at ad hoc reports and getting things...
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Loyalty, Product
What I really like about the EHR is not being directly in patient care; it is about having access to...
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Loyalty, Product
Healthy Planet is not meeting all my needs. We are looking for a translation of the financial data...
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Relationship
I love Epic’s support. I just know who to call or email, and they will get back to me on the same...
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Relationship
I really like that Epic has two resources. One is their technical support, and the second is what...
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Operations, Product
The dashboards in Healthy Planet are wonderful. The way that we can drill down directly into the...
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Product
What is really nice about Healthy Planet specifically is we can use it for multiple ways we want to...
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Product
I would like more standard options to be available. I don't know the exact number of standard tiles...
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Relationship, Product
I am not super excited about our Community Connect affiliation, but we are happy with the product....
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Loyalty
There are upcoming enhancements that our host site has been talking about, but everyone is looking...
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Loyalty, Value
Our host site's road map has a lot of things that we are excited for and looking forward to....
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Product
The end-user experience with Resolute Professional Billing is one of the things that I would call...
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Value
I am not aware of what Epic is charging us for, but knowing Epic, they are probably charging us for...
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Relationship, Product
I haven't heard any complaints about Beacon.
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Loyalty, Product
Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...
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Product
When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...
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Relationship, Product
Our state has issued an executive order related to certain intake questions. While there are fields...
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Operations, Product
I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...
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Operations
I don't know that Epic’s analyst training for the new version is detailed enough to go into the...
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Culture, Value
The way Epic has structured their value-based care analytics within Healthy Planet is kind of...
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Operations
We are pretty satisfied. We have Healthy Planet, Cognitive Computing, and Compass Rose. We have...
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Relationship, Operations
We have been live with EpicCare Ambulatory EHR for many years, and I have a wonderfully trained...
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Relationship, Product
EpicCare Ambulatory EHR rates at the top of the scale in terms of supporting our integration goals....
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Operations, Product
An ambulatory EHR is probably a little confusing for patients and maybe also for end users in...
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Loyalty, Product
We wish there were certain things in EpicCare Ambulatory EHR, but Epic is working on those things....
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Relationship, Operations
We have been customers for a long time, so although we are working on some changes to MyChart, we...
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Loyalty
Epic tries to really play their new technology up. Epic continues to roll out new technology. We...
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Operations
In terms of training, everybody on our side knows the MyChart software. But there are times when we...
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Relationship
I could probably find 20 not-so-great things to say about Epic, but they are responsive. We have our...
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Product
EpicCare Ambulatory EHR has been a considerable improvement from the product we moved from. It...
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Relationship, Operations
EpicCare Inpatient EHR has a ton of great places where we can go to get information, so it is...
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Relationship, Product
There are good updates for EpicCare Inpatient EHR that are meeting our needs as Epic continues to...
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Loyalty, Product
Epic is improving some their modules that haven't been very good in the past. One of those is...
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Product
We need some improvements in EpicCare Inpatient EHR. We still use external systems to really analyze...
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Culture, Value
Epic charges for every little thing. I would like to see the price per hour come down. It would be...
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Relationship, Operations
Epic executives are very involved in the rollout. Our BFF and our technical services coordinator are...
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Operations, Product
EpicCare Inpatient EHR is just so big. There is so much to learn, so we can't possibly go to all the...
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Culture, Relationship
Organizations need to partner with the vendor and push for what they want. If organizations are part...
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Product
Secure Chat is a superior product. It has everything we need, and we don't use it nearly to its full...
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Operations, Product
We have used other EMRs, and I think that the way that EpicCare Inpatient EMR is set up requires a...
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Operations, Product
I would like better integration of the different how-to instructions within the solution itself so...
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Value
EpicCare Inpatient EHR really is a great product, but I think that Epic thinks that it is the most...
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Operations, Product
We are probably behind in upgrades because nobody wants to be on the most current version because...
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Value
Epic charges for everything they possibly can. There are overcharges that I don't appreciate. During...
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Product
The last upgrade that we did was good. I like EpicCare Inpatient EHR, and the integration of the...
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Product
Since we are using EpicCare Ambulatory EHR hospital-wide, we see a lot of transparency with the...
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Product
There are some restrictions in EpicCare Ambulatory EHR. Because I am not certified, I can’t actually...
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Relationship
We have modified EpicCare Ambulatory EHR so well that for any changes that need to be done, we reach...
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Product
EpicCare Ambulatory EHR has some advantages and some disadvantages, but it is definitely a better...
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Relationship, Product
Everything has been pretty smooth with Secure Chat. We have pretty flawless upgrades, and we have...
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Relationship
Epic is really awesome with executive involvement, and they provide exceptional support. I know it...
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Value
Dorothy costs us a lot, but we do get a lot out of it. A lot of the training for Epic is on us, but...
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Relationship
We don't even think about Epic’s support folks as the vendor's people; we think about them as our...
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Loyalty, Product
We have an ambient listening tool that integrates directly into EpicCare Ambulatory EHR. Epic did a...
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Product
I love MyChart for EpicCare Ambulatory EHR because the patients can see and understand their clinic...
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Loyalty, Product
I would like some things to be a little faster for providers in EpicCare Ambulatory EHR, especially...
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Value
Epic is charging for every little thing. That is my understanding. I'm not on the billing side. I'm...
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Product
Ease of use depends on a lot of stuff, but in general, EpicCare Inpatient EHR is pretty easy and...
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Relationship
The support for Epic's system is layered in tiers. End users don't have direct access to the Epic...
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Culture, Loyalty, Relationship
Epic keeps promises when they say they are going to release things. They are instilling a lot of AI...
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Operations
Within our health system, everything is on a budget. We have internal subject matter experts who...
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Product
There were and still are some basic elements missing from Epic Behavioral Health. Epic has come out...
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Product
Epic has released a few clinically oriented tools, specifically note writers. Epic released the...
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Operations
We manage our own clinical training, but Epic handles our analyst training. For upgrades, Epic...
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Loyalty, Relationship, Product
I have changed perspectives and know more about tangible, driven outcomes. Epic really falls down on...
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Product
The psychiatric-history area of Epic Behavioral Health is abysmal and absent. Having tools on par...
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Loyalty
Epic Behavioral Health is 100% part of our long-term plans. I don't think there is another viable...
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Culture, Relationship
Epic keeps promises most of the time. Sometimes the delivered solution and the promised solution are...
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Relationship, Product
One of the things I think Epic has done well is paying attention to the differences in psychiatric...
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Product
We have yes-no checkboxes in Epic Behavioral Health, and we have created a single field for the...
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Value
Epic charges for behavioral health, but I have a different philosophy. I think behavioral health is...
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Operations, Product
Epic's upgrades are like well-oiled machines. We also have Epic's foundation system. We don't have a...
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Relationship
Epic is open, honest, and transparent about how the product will work. Epic is also really good at...
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Operations, Product
The system's ease of use can be a double-edged sword. It is difficult for us to keep up with...
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Value
In terms of technology costs, Epic doesn't necessarily think about the little people. They tend to...
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Value
One area of opportunity with Epic is for them to continue to process throughout the AI space. There...
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Relationship, Product
In 2025, I think Epic needs to focus on 50/50 relationships and feature functionalities to maximize...
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Relationship, Value
The system is very expensive, but its uptime is where it needs to be. The vendor's responsiveness...
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Relationship, Operations
In terms of Epic's implementation team, we have had some really, really great people and some...
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Relationship, Value
The communication that Epic provides is unparalleled, so we are actually a little spoiled. Epic sets...
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Product
Our users are very happy with the system's uptime. They are so happy that we are talking about maybe...
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Relationship, Value
I would absolutely buy Epic's system again. I am familiar with Cerner's systems, and I am an Epic...
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Loyalty, Product
Resolute Professional Billing does a really good job with professional billing. I don't think that...
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Loyalty, Product
Resolute Professional Billing is a great product, but it is very busy. There is more than one way to...
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Operations, Product
Epic does a lot of upgrades, and they change things a lot. They will change screens and the...
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Product
Resolute Professional Billing works slightly differently than Resolute Hospital Billing. Resolute...
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Operations, Product
Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...
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Product
Resolute Hospital Billing is a good product. It works differently than Resolute Professional...
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Product
Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...
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Relationship, Operations
If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...
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Relationship
The good news is that Epic is really engaged, but that is also the bad news. They really advocate...
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Loyalty, Product
Epic could improve the QA process for their code. They have taken a lot of heat over the last year....
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Relationship
A strength of EpicCare Inpatient EHR is that it is very comprehensive. Epic has multiple modules...
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Loyalty, Product
Our definition and a vendor's definition of a reasonable time frame are always a little different. I...
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Culture, Value
Epic absolutely does avoid charging for every little thing. We don't get charges per ticket or for...
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Loyalty
We only take upgrades of EpicCare Inpatient EHR every so often. We are part of a health system. The...
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Operations
A lot of the training is not on the vendor; it is on us after implementation. However, Epic's...
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Relationship, Product
EpicCare Ambulatory EHR is working better than the inpatient version. Epic's support is very good. I...
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Loyalty, Value
With no money as a limitation, if we were hypothetically in the market for a new EHR and PM...
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Relationship
Epic's support team is pretty solid and good. The support is specific to the analysts probably in...
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Operations
Epic’s implementation for MyChart was awesome. Epic is pretty good at delivering outcomes from...
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Product
I really like how Epic has continually added new features to Secure Chat, especially enabling...
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Loyalty, Product
We would like to see more integration with EpicCare Inpatient EHR because there are labs, imaging...
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Operations, Product
Epic revamped the results review screens and activity of EpicCare Inpatient EHR with Hyperdrive. It...
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Product, Value
I have never heard anyone say we would not want Healthy Planet. Healthy Planet is a good system for...
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Relationship
Epic has dedicated people who work on the financial-reporting side of Dorothy, and that side is...
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Operations
When we have upgrades, Epic is very good about letting us know what is coming. We get Nova Notes,...
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Operations
Our go-live for Dorothy a few years ago was exceptional and outstanding. I had an expert consultant...
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Operations
We have to train our new Dorothy end users for hours, and sometimes they need a double training.
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Product
There are tools in Dorothy to get anything we want, and the system is a premier EMR. I don't know...
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Relationship
Epic is a great partner, and they are very easy to work with. Through the release notes they...
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Product
Things with Epic Behavioral Health have gone well. We were using inpatient documentation, and that...
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Loyalty, Product
Our billing team complains about how many clicks there are in Resolute Professional Billing, but...
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Relationship, Operations, Product
We take upgrades really fast as they come out, and Epic has notes that tell us what is coming....
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Relationship
Epic is constantly working on improvements. They are constantly trying to keep up with standards,...
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Loyalty
We spend a lot of money on Epic. We went to Epic for interoperability. They could pull everything...
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Operations, Product
EpicCare Ambulatory EHR is like an Apple product. It is pretty intuitive, and there are a lot of...
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Product
We need a better way to capture Medicare HCC coding. For clinicians, the fewer clicks it takes to...
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Operations, Product
It has been so long since we were trained with Epic years ago. However, I would say with Secure...
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Loyalty, Relationship
We had to tell Epic what needed to be fixed on Secure Chat. However, Epic reaches out to us all the...
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Product
Our biggest communication challenge is making sure that the nurses know when not to use Secure Chat....
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Relationship, Product
Epic is innovating faster than their competitors. The innovation in the past few years has been impressive....
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Relationship
The one thing I would like to see changed with Epic is their process for when they can't fix...
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Relationship
We are always asking for more from Epic. They are always coming up with new stuff, even if we are...
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Product
Overall, I am thrilled with Epic. We have the Cadillac of the Cadillacs. I have worked in a lot of...
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Relationship
I don't agree with everything Epic does because they are a little too parental sometimes, but they...
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Value
Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...
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Value
As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...
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Relationship, Product
Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...
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Loyalty, Product
Our clinical satisfaction scores are getting better, but that is predicated on education and the...
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Loyalty, Relationship
Until I actually started working for an organization that was an Epic customer, I didn't understand...
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Loyalty, Relationship, Product
Epic continues to advance the ball. They are right up there with their use of AI, and their...
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Relationship
Our host for Community Connect Resolute is exceptionally good. They are working really hard to...
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Relationship, Product
Our ability to connect with our other partners in Epic has been great. However, we work with an...
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Product
Epic’s new upgrade philosophy of doing more routine, smaller upgrades has been really good. Also,...
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Relationship
The biggest frustration that I have with Epic is we go to our general manager, and they provide each...
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Relationship
Anytime I ask something of my host BFF, they have to clear it with the host organization, and that...
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Relationship
The relationship that we have with our Community Connect host has been really good. We have a couple...
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Relationship, Operations
I think that Epic's software can be really great, but their Community Connect model is a challenge....
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Relationship
Epic says that if we need them, we can contact them through our host site. We meet with people at...
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Relationship
When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...
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Relationship, Product
For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...
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Operations
With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...
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Relationship, Operations, Product
Epic does immersion visits where they come to see how we use the tool so that they can see whether...
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Product
Epic has regular Webex meetings for new MDSs and stuff. Also, the MDS coordinators really like the...
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Relationship, Product
The only thing that people ever request is a lot more reports. Epic has good reports, but there is...
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Product
We appreciate the user-friendliness and formatting that Epic's system has. The UI is the big thing...
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Value
Epic charges for the module, and they don’t charge us for enhancements or whatever. We also have...
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Product
We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...
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Relationship, Product
We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...
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Loyalty, Operations
We chose to go with Epic's system because our organization had other Epic systems already. But all...
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Relationship, Operations
I would tell others looking at Resolute Professional Billing that everything depends on the team...
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Relationship, Operations, Product
There was just a lack of communication from Epic around some of the upgrades for Resolute...
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Value
EpicCare Ambulatory EHR is so expensive. Epic provides exceptional value, it is just a very high...
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Relationship, Product
EpicCare Ambulatory EHR is definitely a great product. The system is fairly easy to use. EpicCare...
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Loyalty
Our acting IT management people were coders for many years, and they speak quite highly of Resolute...
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Product, Value
The Resolute Professional Billing module offers a much more streamlined approach for our providers...
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Product
Certain modules of EpicCare Inpatient EHR are easier to use than others. The modules that are...
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Product, Value
On the billing side of EpicCare Inpatient EHR, there is enough customization that we could make a...
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Product
The automation side of EpicCare Inpatient EHR is not where it could be. Epic has dabbled in...
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Value
Epic does not avoid charging for every little thing. They release all this new functionality, but...
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Relationship
Epic is very responsive. I have worked with them on and off for several years, and I have...
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Loyalty, Product
Some of the things that have impressed me about the system have to do with its ability to build...
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Operations, Product
There could be some improvement to where developers are working with end users when they are...
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Loyalty, Relationship
I don't feel like Epic ever rests on their laurels. With how big they have grown at this point and...
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Loyalty, Product
One thing that I would highlight about the system is that some of its user experience, particularly...
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Relationship, Operations
I look at Epic’s webinars for their unified communications and things like that, and they tell us...
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Product
Compared to when it first started, Epic has anticipated a lot of what people need now, probably...
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Relationship, Product
The limitations we have are our own limitations, not Epic's. If we had everything we needed for...
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Relationship
Epic doesn't keep all of their promises, but they keep most. There have been some commitments and...
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Relationship
Most of our requests go through our builders. They are the people who work with Epic's support...
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Loyalty, Product
I want patient self-registration to be something that is international. If 52% of the major...
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Relationship
We have made enhancement requests, and Epic's responses have been kind of slow. That is...
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Culture, Value
Epic doesn't charge us for every little thing. With the way our agreement or contract with Epic is...
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Operations
If I could design an education program for Prelude, it would be in-class training supplemented with...
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Culture, Relationship
Answering the question of whether Epic keeps all promises depends on how the question is asked. Epic...
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Loyalty
Epic's population health management tools and their value-based analytics and value-based...
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Product
Overall, I remain very positive about the suite of features within the core product. Epic has done a...
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Product
The majority of physicians have no problem with EpicCare Ambulatory EHR. They like it. I think that...
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Value
The core product remains strong. A trend with Epic is that they are carving out different...
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Operations
Our host site is pretty good about making sure that we do the system's training.
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Product
There are five ways to chart one thing in the system. If we don't look at all five ways, we could...
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Relationship, Operations
Our host site only gives us information on upgrades when they are pushing them out. They are also...
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Relationship
Our host site is hard to get in contact with. Sometimes, we will put in a request for improvement or...
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Loyalty, Product
We came from another product, and that product was nice and easy for the clinicians. Our clinicians...
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Relationship, Product
I would say Epic keeps promises, but there is a caveat; all vendors deal with this in that they keep...
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Operations
Our training is pretty much nonexistent. There is no ongoing training from Epic. They never reach...
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Product
Overall, I am satisfied with Community Connect EpicCare EHR. I have worked with other products that...
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Product
We piggyback off of another facility for Community Connect EpicCare EHR. I don't know whether that...
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Loyalty, Product
At the time we were looking at EHRs, we felt that EpicCare Ambulatory EHR was strong in literally...
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Operations, Product
The ease of use of EpicCare Ambulatory EHR is the selling point. It is easy to use and learn from...
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Product
EpicCare Ambulatory EHR is extremely good at communicating between caregivers because it is a fully...
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Operations
Epic was pretty helpful during our go-live. They sent us a fleet of people who were here for quite a...
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Relationship, Operations
Epic has ongoing webinar support that is really outstanding. They provided us with a webinar after...
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Product
Beacon is the best of its breed. It is quirky, but we love it.
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Relationship, Product
Beacon is a solid product, and Epic is a solid vendor.
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Relationship, Product
What sets Epic apart as our leading health system in a certain area is that Epic sets expectations...
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Product
We can customize things in the system, but Epic advises us to not customize too much because that...
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Loyalty, Operations, Product
Our employed physicians have done very well with the system. Our affiliated physicians, who are...
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Relationship, Operations
Epic has very good tools for their implementations, but they aren't very good project planners....
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Culture
Epic has adjusted some of their payment models recently, so we aren't constantly having to figure...
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Culture, Product
When Epic says they are going to do something, they will do it. The interoperability features and...
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Operations, Value
When we talk about EHRs and keeping up with training, most of that falls to the customer. We get...
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Product
Epic's capabilities are so extensive that adding for customization is problematic in that the system...
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Loyalty, Product
Community Connect Resolute is still the best out there regarding overall capabilities and...
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Relationship, Operations
If someone buys their services from Epic, then Epic is their implementation provider unless they...
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Product
Our current version needs major upgrades to meet our reporting and abstraction needs.
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Operations, Product
Usability could help bridge the gap in EpicCare Inpatient EHR's performance. I just feel like the...
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Relationship, Operations, Product
I have never had issues with Epic's email communication or the pop-ups within the application about...
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Value
Epic has some deals that are all in that would let us get everything, but our deal is not structured...
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Product
We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...
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Operations, Product
Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...
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Relationship, Product
Epic is usually three or four years behind the market. When they see new technology on the market,...
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Loyalty, Relationship
We have spoken with some of Epic’s senior people about the future, where things are going, and what...
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Operations, Product
If someone knows how to send text messages or use Instagram or Snapchat, they won't have issues...
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Relationship
Epic is so great when supporting us. We get road maps from Epic for Secure Chat. They are all posted...
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Loyalty, Relationship, Product
Epic is building communication for Secure Chat between different healthcare systems. We would love...
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Relationship, Operations, Product
We just had an update for Community Connect, and we had a couple of glitches on the first day, but...
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Operations
I would like to see slightly better training for Community Connect. Everything is on the computer,...
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Relationship, Product
Sometimes bigger facilities that aren't on Community Connect have tools available to them that...
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Relationship
Epic has a lot of self-service options for customer support; we can log onto a portal and get what...
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Relationship
I really like Epic, but I can’t say that everything they promise is delivered in the timeline they...
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Product
My nurses have had no problems with using EpicCare Inpatient EHR, and we haven't had any issues with...
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Operations
We had somebody here from Epic for a couple of days for training, and we haven’t had anybody here...
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Loyalty, Relationship, Product
Epic has been working on my reports for over a year, and the reports are still not complete. Epic is...
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Product
I get complaints that Secure Chat is being misused, but Epic doesn't make it easy to audit the...
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Product
The Secure Chat functions and tools are great. We have never had an Epic product that hasn't worked.
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Culture
With Healthy Planet’s interoperability, we do exchange use. There are just some things where there...
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Relationship, Product
Epic has done a pretty good job providing new technology for Healthy Planet and for what we are...
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Product
Sometimes after upgrades in Epic Behavioral Health, we get some complaints because Epic changed...
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Relationship
Finding an executive from Epic to talk to is difficult. I never get any executive calls, and I know...
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Product, Value
Our patients love MyChart. We can't keep up with Epic’s rate of providing new technology. Our...
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Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
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Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
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Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
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Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
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Loyalty, Product
MyChart is a patient portal, and there is a lot of stuff we would like to be able to do with patient...
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Relationship
Epic does have a habit, since they have gotten so big, of having customers interact with their...
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Relationship, Operations, Product
Epic is a good company trying to do the right thing, and they do the best that can be done in the...
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Value
Epic’s charging all makes sense; they don't charge for every little thing. There are probably going...
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Product
I have been using MyChart daily for many years, and it is easy to use. Epic and our organization...
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Loyalty, Product
Having Secure Chat integrated into our unified call schedule is an area that we have run into some...
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Relationship, Product
End users say that conversations in Secure Chat are too much like texting. They don’t follow the...
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Loyalty, Product
There is a form factor that I can foresee arising, and that is a large screen in every exam room....
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Loyalty, Product
The integration problems we have with MyChart are usually with the third-party unified call schedule...
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Product
One of the challenges we are facing with Secure Chat is the wide variety of usage patterns....
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Relationship
We have had a pretty significant dialogue with the Epic leadership, and their R&D team is pretty...
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Product
Our end users don’t like the idea that they are not seeing the complete suite of message management...
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Relationship, Product
It is our task as an organization to hammer home that this system is not a shortcut to the...
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Relationship, Product
I would tell someone looking into Secure Chat to make sure that their clinical leadership, both on...
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Operations
For our updates of Secure Chat, Epic will help generate training materials that we then roll out to...
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Product
We need to use Secure Chat with the same common-sense guideposts and guardrails that we would expect...
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Product
We have this legacy understanding that is not the current state or correct, and from a people and...
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Product
The question that exists is whether Secure Chat is part of the legal medical record. It would be...
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Loyalty, Product
Epic has made Secure Chat more fully featured in the last few years. When it came out, there were a...
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Relationship, Product
Epic recognizes that there are now many organizations that have been on Epic for decades, and when...
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Operations, Product
I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...
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Relationship, Product
Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...
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Relationship
Epic has been doing really well with development and meeting our needs. The support that we are...
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Relationship, Product
We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...
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Relationship
We had to request that our Epic BFF change because the relationship got a little too comfortable. I...
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Relationship, Product
Based on the correspondence and everything I have seen with Epic, there is a pretty healthy...
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Operations
Epic continues to provide a stream of upgrades. We have very stable implementations, and the vendor...
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Loyalty, Product
There is excitement about future Epic features that we are working on. With development, Epic’s...
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Loyalty, Value
Epic isn't cheap, but we are satisfied with what we are getting out of the system. It replaced...
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Operations, Product
Once users started leveraging the treatment and therapy plans in Beacon, we had to do more...
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Relationship
Epic’s support is pretty good because the support people have a tremendous amount of documentation....
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Operations
Epic does a good job with initial training. Beacon is complicated, but it is necessarily...
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Product
Sometimes Beacon wants one thing and Willow wants another, and they don't always integrate the way...
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Product
Beacon does a very good job of helping us schedule and plan complex medication therapies. It has...
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Loyalty, Product
There is work to be done in Beacon because we still live in two systems; another system is used for...
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Relationship
We just got a new Epic technical support person assigned to us, and we mainly worked with them but...
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Product
Beacon is a superior product, far more so than our previous solution. Sometimes there are surprises...
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Loyalty, Relationship
Things are going well with Beacon. We have no plans to change or switch systems. We are very...
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Relationship, Product
I appreciate the way the system is linked to sites. We can always reach out to those sites. The...
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Product
Therapy plans are limited in Beacon. The system doesn't have all of the functionalities and options...
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Operations
I want to see Epic's training for the tool improve. It is important for Beacon's training to be...
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Product
One thing that we struggle with is updating treatment and therapy plans. That is because we have...
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Loyalty, Product
On the medical oncology side, I like the system's ease of use for clinical staff members. It is easy...
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Product
I like how the product integrates with our other radiation oncology product. We have some data that...
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Product
There are so many times that I use the search button in the Beacon chart, and it is phenomenal. I...
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Product
The treatment plans in Beacon are very easy to build for all staff to follow along and understand...
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Loyalty, Product
We love Healthy Planet. We are really leaping into population health and particularly the...
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Loyalty, Product
One of the super cool things with Healthy Planet that we are working on is the Cheers campaigns. The...
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Culture, Product
One area where we are trying to push the envelope a bit with Epic is making it easier to get claims...
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Relationship, Product
Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...
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Relationship
I don't think that we have had any issues with support. Someone always picks up the phone, and it is...
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Relationship
We don’t actually hear from Epic executives very much, but we have our BFF. Epic delivered what they...
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Culture, Value
Every time I turn around now, I get a new bill from Epic or a new change in the bill that the vendor...
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Operations, Product
We have never had to call Epic out on performance issues for their EHR. Implementations and upgrades...
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Product
Sometimes our organization wants to hire many different vendors to solve two problems, but I...
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Relationship
For anything urgent, Epic’s support people are super quick, and we can always get somebody. They are...
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Relationship
If we need something changed, we know that it may not happen in our lifetime, even if Epic decides...
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Loyalty, Product
There is a lot that can be done in MyChart. Some things are locked down and can't be changed. Also,...
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Operations
Epic doesn't really train us. They give us a product, and how we use it is up to us. It would be...
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Product
MyChart is the best thing out there for all the things it does. It isn't the best with scheduling....
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Relationship, Operations, Product
There are improvements to be made with Epic’s upgrades. The notes need to be clearer. Some notes are...
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Operations, Product
Ease of use is hard to say because with our patient population, there are elderly people, younger...
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Loyalty, Relationship, Product
We believe that there were patient-facing enhancements that were needed to support the experience of...
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Operations
There are always lots of moving parts with people coming and going in our health system. I don't...
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Value
I think Epic does try to charge us for every little thing. For example, we were looking at enhancing...
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Product, Value
We have never had an issue with upgrades and things like that. Healthy Planet seems to work well....
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Relationship
I like that this solution is a comprehensive EHR that goes across the entire organization. It...
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Relationship, Operations, Product
Epic could engage more physicians in their development across all their modules. Epic doesn't hire...
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Operations
Epic does some great training, and they are constantly evolving with their products.
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Relationship, Product
Epic is the industry leader, and they have taken up functionality beyond what anyone else has been...
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Operations
We don't really use Epic's training services. We use our own training services for everything except...
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Relationship, Product
Epic always has some gaps because the regulatory environment keeps moving. No vendor is perfect....
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Relationship
Epic is pretty proactive, but they aren't perfect. Epic's support is pretty good too. We have a...
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Value
Epic is very expensive. We don't really use Epic's systems due to cost, but they are very...
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Product
Epic doesn’t really do any advertising, but if they tell us something is supposed to work, it does....
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Operations
With Epic, we do our own training, and then the IT folks go to whatever training is needed for...
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Relationship, Product
We have been with Epic for several years now, and we leverage their structured reporting as much as...
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Loyalty, Relationship, Product
We use another product because Epic is not all the way there for structured reporting. They have...
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Relationship, Operations
Epic's strong suit is the TS model. It is so good. With Epic's BFF model and our technical...
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Product
Cupid is integrated into the whole EHR. Previously we were doing structured reporting through...
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Operations, Product
In Cupid, I think there is just a need for improved heart diagrams and extremity diagrams. Cupid is...
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Relationship, Product
Cupid is a lot more complex in terms of ease of use. However, Cupid pretty much meets our needs for...
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Product
I don't think anyone is perfect. We run into things with Cupid sometimes where an upgrade to one...
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Relationship
Epic is very different when it comes to support than some of our other vendors are. Epic goes above...
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Culture, Value
Once an organization has Cupid, they have everything. Epic doesn't charge for every little thing....
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Operations
The training for Cupid is pretty well written. There is a clear narrative, and there are screen...
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Relationship, Product
I really like the fact that Cupid is really well integrated with the other Epic modules. I like the...
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Product
Getting any kind of customization in Cupid is a bit of a challenge given the size and complexity of...
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Loyalty, Product
I need more robust reporting. The reporting is the worst part of the system. I would like to see...
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Product
I would suggest that Epic make the professional billing side of Community Connect Resolute work more...
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Relationship
With Community Connect Resolute, we have been able to automate a lot of things so that my billers...
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Relationship
I get the proper amount of executive attention from Epic. I don't want to have to call the vendor...
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Product
The level of integration and added functionality in EpicCare Inpatient EHR is above and beyond other...
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Product
For Epic, some healthcare software is really complicated. The system could be better, but it is...
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Relationship, Product, Value
Epic provides the tools, but they don't really drive tangible outcomes as much as I want them to....
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Culture, Relationship
Epic is very cautious about what they promise, but when they do promise something, they really...
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Relationship
Epic will reach out and tell us that they found a bug and how we need to fix it. They reach out and...
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Operations
We don't have a lot of implementation services from Epic, although they are usually on top of...
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Relationship
Epic asks to come out and do walkthroughs and refuel efforts, but every time we have one of those...
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Value
Epic doesn't charge extra. They tell us what they are going to charge us, and they don't...
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Operations, Product
Our people don't like to keep notes, and they don't like to use a computer. They didn’t go to school...
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Loyalty
We went with Epic Behavioral Health because we use solutions from Epic, and Epic Behavioral Health...
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Product
One hard thing in Epic Behavioral Health is confidentiality. It can be difficult to segment things...
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Relationship
There is always a desire to have more hands-on, in-person support from Epic. We don't get enough of...
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Product
We have problems with Rover because we are in a very rural area, so we don’t have cell phone service...
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Loyalty, Relationship, Product
When we had a state survey, the surveyors said it was too bad that we went to Dorothy because it is...
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Relationship, Product
Epic doesn’t regularly deliver anything that meets my needs. I don't see any changes happening...
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Relationship, Product
Epic’s people are nice people. I don't want to bash the people, but we had no way to do things...
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Operations
When we acquired another home health agency, Epic started a brand-new build for them instead of...
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Product
I hope that we get the care plans that we have asked to be built into the system, and I hope that we...
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Product
EVV is an absolute disaster with Dorothy. It doesn't go through, and it doesn't work. Epic knows...
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Loyalty, Product
We found that there were no hard stops for documentation in Dorothy. We had to scour the charts...
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Product
Our finance department is struggling with the reporting feature in Dorothy. I don’t hear anything...
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Relationship, Product
From a regulatory standpoint, Dorothy brings in too many risks. For example, the plan of care needs...
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Relationship
The support from Epic is horrible. The main office will hand our problem off to our local people,...
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Product
The way Epic LTC allows us to configure the MDS is quite good. The solution is able to populate...
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Product, Value
Our best example of a tangible outcome is our barcode medication administration. It wasn't really a...
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Relationship
I'm so plugged in with Epic’s development now that I do feel like they are developing what I want...
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Operations, Product
Epic LTC was easy once we got it. The process of getting there is a lift sometimes. The solution is...
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Relationship
Epic tends to not be overly communicative, but they send almost too much information about changes...
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Relationship
Epic has all the support tools in place, but the teammates that we work with very much matters. A...
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Product
We have had no problems with the last few upgrades. The only thing that could have improved with the...
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Relationship
Epic does keep their promises, but the caveat is that they tend to have their own timelines that...
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Operations
Our last implementation for Epic LTC was a few years ago. In hindsight, there are things that could...
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Culture
Ultimately Epic does get things where they need to be. However, specifically around the sales...
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Loyalty, Relationship, Product
If I were on the market for a new solution, I would choose an Epic solution because Epic can replace...
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Loyalty, Product
The product is tremendously powerful. We have a really well-tuned quality program looking at...
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Product
I am overall very satisfied with Epic. I think a lot of our system with Epic is based on how we...
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Product
EpicCare Ambulatory EHR is extremely complex. One way the vendor can improve is by making the user...
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Relationship, Product
Epic is by far the best available at this time.
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Operations
We don't completely understand the functionality of some of the tools we have. Nobody has trained me...
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Relationship
I don't ever have to call the executives of Epic, but I do know that they give us all the resources...
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Operations, Product
The product is so complex. I don't know how the vendor can make it easier, but sometimes it is hard...
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Value
I love Resolute Professional Billing. Epic's solutions are incredibly expensive, but I wouldn't want...
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Value
What is keeping EpicCare Inpatient EHR at our organization is the high level of standards within the...
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Relationship
EpicCare Ambulatory EHR is so broad. It just covers such a vast number of specialties and primary...
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Product
Epic is the gold standard, and it is used by so many organizations that interoperability is really...
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Relationship, Product
Beacon essentially meets our end users' needs while providing safe patient care. Epic does a good...
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Operations, Product
My team struggles with the changes in MyChart. Even if there is a training or a PDF, it takes them a...
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Product
There is a capability for financial assistance and for ease of documentation that we could utilize...
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Product
I like the ease of using this solution. I have worked with other organizations where there are...
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Relationship, Operations, Product
We have been live with Epic's system for many years. There have been some bumps in the road, but for...
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Product, Value
Resolute Hospital Billing is a good product; it is easy and works well. It has very good work queues...
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Loyalty, Relationship, Product
One thing that is on Epic's road map is AI. I went to their user group, so they do have a lot of...
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Relationship
Epic is very easy to work with. If we have a question or a problem, I have people at my disposal...
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Product
There are other health systems in town, and they use Epic systems, so the integration is very...
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Value
The product costs a lot of money, but I haven't really heard anybody at any level suggest that it is...
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Relationship
I appreciate that Epic is very open to sending people out to observe. They are always willing to...
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Product
There is a lot of ambient documentation stuff that is going on right now. Epic is partnering with...
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Operations
Epic doesn't really do any training for end users. They train us, and then we train the end users....
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Product
The product could be improved by having more integration options with Epic.
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Product
We rolled out the system to provide consistency with our EMR and streamline access for our physician...
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Value
One pain point for us is Epic wants to charge us for development costs for one of our facilities...
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Value
The product is so expensive. I read in Becker's Hospital Review that Epic's revenue in 2023 was $4.9...
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Relationship
If Epic can't do something, they tell us that they can't do it. It is not like they are going to...
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Relationship
Epic is really proactively working towards accommodating FQHCs and all the complexities that come...
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Relationship, Operations
We have a person we work with from Epic, and I’m not fully satisfied with them. It has to do with...
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Product
Resolute Professional Billing is a bit difficult. Trying to find patient information sometimes can...
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Operations, Product
There are no major issues with Resolute Professional Billing; it helps us through our validation...
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Product
Epic is what all the major hospitals are using. It allows better patient-to-patient communication...
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Loyalty, Product
With integration, Epic is improving. They are really good, but we are implementing more and more, so...
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Relationship
We can get to Epic support and open tickets. We pick up the phone and call them, and the line is...
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Operations
With training, it is not always on-site; Epic offers virtual training and webinars. They call them...
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Product
I would like to see better reporting for Prelude, especially being able to get to the user level to...
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Relationship
I love that Epic regularly takes our feedback to the research and development teams and develops...
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Relationship, Product
Epic is not perfect, but no other competitor has come to the table. Epic was built as a coding...
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Loyalty
We are now driving the use of Healthy Planet everywhere. We have a very operationally unified merger...
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Relationship, Product
I need to be able to talk with noncovered entities without violating HIPAA. For Epic to address this...
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Loyalty
My deal with digital services is that we use the solution's foundation, and we get curious about...
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Loyalty, Product
I more and more appreciate the base build that is in Healthy Planet. When I first encountered this...
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Product
Epic's integration is good because we were able to complete a statewide integration of many...
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Relationship
With Epic, there are times when if we are the only ones asking for an enhancement, the likelihood of...
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Loyalty
Epic is really starting to get into the AI space, especially when we talk about automation and...
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Product
Integration is always a struggle. I don't know if the issue is necessarily specific to Epic, but it...
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Relationship
Epic’s support team is strong. They are very good about communicating known issues and providing a...
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Relationship
At times, Epic has grown a lot, and sometimes they have a process of suggesting enhancements, and we...
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Loyalty, Relationship
We are not looking to switch from Epic at this point. That would be a ginormous project. I want to...
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Value
Epic has started to trend in the wrong direction with charges. It is always funny because I know...
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Culture, Value
In general, Epic doesn’t really nickel-and-dime us. We pay an overall cost, and we get what we get....
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Loyalty, Product
At Epic’s user group meeting, they were really pushing AI stuff. That stuff is coming fast and all...
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Operations, Product
There is always something Epic can improve on with the functionality meeting our needs, but for what...
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Operations, Product
With all the functionality that is getting rolled out, Epic needs to make sure that it is not too...
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Loyalty, Product
Epic is pushing interoperability more than we expected. I see where they are trying to go and where...
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Relationship
Epic will escalate things if they need to and if we need to get developers or their management team...
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Relationship, Operations
Epic has two user group meetings each year. The one in the spring is more for our IT build people,...
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Loyalty, Product
When a patient logs in to the patient portal and sends their provider a question, currently that...
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Operations
I believe Epic's ongoing training does not exist or is not easily accessible for the end users. We...
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Relationship
Epic is clear about what they can and cannot do. I think Epic does support our IT infrastructure. I...
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Product, Value
Healthy Planet is expensive. I think Epic could provide a little better out-of-the-box tools. We are...
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Loyalty, Relationship, Product
EpicCare Inpatient EHR does need some improvements. Epic is working on some stuff, but they need to...
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Relationship
Epic is usually pretty engaged when we need something.
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Operations
The implementation of EpicCare Inpatient EHR went very smoothly, and the training was great. Epic...
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Loyalty
The advantage of Epic is their full suite of solutions. While the system may not have all the...
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Relationship
We work closely with our TS and BFF from Epic. They are available and able to resolve our concerns....
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Product
Resolute Professional Billing is a great product. We have come a long way with Epic, and we are...
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Relationship, Product
Epic hasn’t kept their promises relating to reporting. They weren't even close to that, and that is...
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Value
Epic is expensive as heck, but I’m hoping that we will see more value from Epic with time. I have...
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Operations
Our implementation of Resolute Hospital Billing played out well, particularly given the extent of...
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Operations, Product
We had issues with workflow changes when we implemented Resolute Hospital Billing. We had accounts...
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Relationship, Product
Resolute Hospital Billing is great, but I am always asking about this and that and updates. If our...
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Product
I love the ease of use of Resolute Hospital Billing. Epic in general has a user web that if we are...
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Product
With Resolute Hospital Billing, I would like to improve on the Medicare billing date of service...
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Culture, Value
Epic has more of a package. I don't think that they charge for every little thing. I haven't heard...
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Loyalty, Product
The nice thing about the product is how interconnected everything is. In terms of patient...
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Relationship, Product
In terms of the product's ease of use, some people struggle to find things because a lot of...
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Relationship, Operations
Epic has their implementations down to a science. Also, Epic's support people are very responsive...
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Product
We have been through other EMRs before, but EpicCare Inpatient EHR seems to be the most robust and...
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Value
When charges are necessary, Epic does a good job of communicating clearly.
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Operations
Epic does a good job of implementing. They give us a foundation to start with, and then we can...
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Operations
Maybe additional training for EpicCare Inpatient EHR could be helpful. Also, there are additional...
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Relationship
We work with someone from Epic who is pretty amazing and does a great job. This individual could get...
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Product, Value
Epic has great reporting methods, so as we make changes, we can go into something called SlicerDicer...
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Product, Value
The sole benefit of the EHR is having one record for one patient. We have flow sheets where we can...
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Product
It is inexcusable that Epic LTC does not have built-in solutions for nursing facilities' key metrics...
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Product
We had a serious compliance concern related to very burdensome CNA charting. We have a minimum data...
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Product
Epic felt comfortable that we were sharing one patient and one record with the facility and that...
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Product
The product is not Epic's priority. I do see some things that are underway. I see documentation for...
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Relationship, Product
For Epic LTC as a system, there is a lack of attention to the long-term customer. We have flow...
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Loyalty, Product
We have had surveyors come to us for years and remember that we have Epic LTC because Epic LTC is so...
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Loyalty, Product
There is no door care plan. We are supposed to be able to walk into a long-term care residence room...
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Relationship, Product
Epic has everything we need. They offer solutions that we can utilize together instead of having to...
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Relationship, Product
Epic is continuously improving their system. They do everything in-house, and that means we do not...
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Relationship, Product
Resolute Professional Billing and Resolute Hospital Billing are used for separate areas, but they...
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Value
We sort of come up with a plan, and we don't get nickel-and-dimed by Epic. We have really high usage...
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Relationship
Epic calls them the TS, but they are like a technical account person; there is a whole team there....
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Product
MyChart services very specific use cases. In the world that we live in, especially after COVID-19,...
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Operations
An implementation with Epic is a little different. If there are new features, we get Nova notes,...
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Relationship
There is a complexity and sometimes a reluctance around the Epic customer support people...
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Product
People take to Secure Chat like ducks jumping into a pond for the first time. Secure Chat is a very...
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Operations
Epic doesn’t really provide training for Secure Chat; they expect us to create our own training...
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Relationship
Epic has a BFF for every customer organization who is a relatively senior executive, and we have...
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Loyalty
Overall, Epic has a great suite of products. It is hard to get everything out of the system that we...
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Loyalty, Product, Value
We are leveraging Epic LTC to boost profitability because it is an integrated EHR that does a good...
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Operations
Epic’s work in the long-term care area was still incomplete at the time that we went live with Epic...
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Operations
Epic doesn't do a ton of ongoing training. Obviously, they allow training for new versions, but not...
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Culture
In EpicCare Inpatient EHR, each module has its own license, and we have to purchase the licenses....
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Relationship, Product
Epic's support is good. EpicCare Inpatient EHR is meeting the needs that we currently have. It has...
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Relationship, Product
The vendor should continue to support more procedure types, including hybrid and electrophysiology cases....
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Product
With Beacon, I would cut some of the crazy new stuff that Epic is pushing out that people don't need...
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Product
With Beacon, I like the way we can build order groups, use rules, and build protocols that meet the...
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Relationship, Product
I don’t see anything changing on Beacon. I don't hear anybody who sees the bills from Epic complaining....
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Product
The revenue cycle system is a reflection of what happens in the clinical bills. If a patient is in a...
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Operations, Product
Where we failed in our cycle was that we did not do enough testing of our daily routine to test the...
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Product
I like Resolute Professional Billing's ease of use. In the past, I have dealt with those DOS-based...
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Product
I wish we could enhance the bulk charge correction on Resolute Professional Billing. Resolute...
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Relationship, Operations
Epic gives pretty good support. We had a lot of support from Epic during the implementation, but we...
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Product
With Resolute Professional Billing, there is a lot of customization we could do to ensure we are...
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Product
The system takes some getting used to when coming from another hospital. Fortunately, it had been...
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Product
With MyChart, there are some design features on the end-user side that I would probably change....
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Product
Part of this problem is probably on us because we should turn on some functionality, but there are...
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Loyalty
We are all in with Epic as an organization, so I would buy MyChart again. And I can't imagine...
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Operations
With Epic’s training, we are not necessarily made aware of everything. It just seems like we are...
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Product
The product is the Cadillac of software systems. Epic's programmers are steps ahead on what is...
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Relationship, Operations
Epic has weLearning tools that we can go to and access at any given moment. Epic brings in...
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Product
There are a lot of strengths in Resolute Professional Billing in terms of interfacing. There are a...
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Operations, Product
In Resolute Professional Billing, there are a variety of different types of work queues that the...
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Loyalty, Product
The upkeep of Beacon treatment plans continues to be a heavy lift for clinicians. The nice thing...
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Product
Beacon is very powerful and very complex. Things related to patient care are constantly changing....
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Loyalty, Product
Beacon works well. It is the Best in KLAS for medical oncology. We have had it for many years. And...
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Relationship, Operations
Epic relies a lot on local IT experts within health systems to train the frontline staff. Epic...
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Relationship
Phone and web support is so difficult because of Epic, and frankly, that support doesn't exist for...
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Loyalty, Product
A big opportunity in the industry is the road-mapping work. We are still on paper for the...
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Product
Beacon has some challenges because of the specialty we are in; many of the tools that do what we...
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Relationship, Operations
The Beacon team is very good. Even from the implementation, they were willing to offer additional...
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Product
The billing component of Beacon is a bit of a challenge. It is a big component of our work. We feel...
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Relationship, Product
One of the key areas Epic needs to continue to improve is on-call, third-party solution integration...
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Product
We are big consumers of Secure Chat. Our nurses use it almost exclusively, so it was a perceived big...
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Relationship
Working with the Secure Chat team has been good. They are a little myopic; I don’t expect them to...
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Product
Some of the workflows in this solution are just super clunky. For example, transferring patients...
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Product
Epic should have the ability to provide really good analytic tools, and we are really struggling to...
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Loyalty, Relationship, Product
Epic is really working hard to bring new technology relative to the feedback that they are hearing....
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Relationship, Product
Epic is great as long as we do things their way and work with their preferred vendors. I think they...
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Operations
Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...
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Value
I don't pay the Epic bills, but Epic does charge us a little for different bolt-ons and stuff. Epic...
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Product
Everything that I have done with certain projects for interoperability has been done with Epic. Epic...
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Culture, Product
EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...
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Loyalty, Product
This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...
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Relationship
Epic is my first and last love. We are different people, but because of the love that they have for...
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Operations, Product
EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...
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Relationship
Epic’s support people are really good. They are just really attentive. However, they have a lot of...
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Product, Value
With MyChart, our rate-limiting factor is the time it takes to develop the system. MyChart's...
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Loyalty
There is a bit of a learning curve in Healthy Planet with the outreach reports, and we have had to...
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Operations
For training in Healthy Planet, we just have a quick video, and then we do more on-the-job training...
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Loyalty, Product
I would buy Healthy Planet again for sure. Even though we are building out Compass Rose, Healthy...
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Culture
It looks like Epic might change their pricing structure on certain things. They need to look at...
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Value
I don't know for sure with Epic, but it seems like Epic tends to add a charge for everything. I...
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Relationship, Operations
I feel comfortable with Epic’s people. We have some good resources. We don't really get trained from...
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Product
Epic doesn’t allow external information to go into Epic, and I get it, but they should work on that....
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Loyalty, Product
There aren't too many other choices, so that makes it easy to stick with Epic. My main consideration...
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Operations
I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...
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Product
There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...
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Relationship
We have an extremely responsive Epic account representative that I reach out to all the time. We get...
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Operations, Product
EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...
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Culture, Relationship
Epic makes their road map pretty transparent. If we go to one of their web pages, we can look...
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Relationship
I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...
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Loyalty, Relationship, Product
Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...
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Culture, Value
In terms of the functionality that is available in EpicCare Ambulatory EHR, we don't get charged for...
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Product, Value
There are a lot of options for end-user customization in EpicCare Ambulatory EHR, which our clinical...
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Relationship, Product
We have a lot of problems with patients who come get their services done here and then maybe need to...
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Relationship
Epic is good at either building stuff for us or helping us find ways to meet those outcomes. We are...
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Loyalty, Product
Epic would be my first choice just because registration is so much easier. So far what I have used...
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Product
What I would like to see improved on with Epic is that they don't allow a lot of different changes,...
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Relationship
Epic is always working on EpicCare Ambulatory EHR. And they are always proactive. Epic is very...
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Value
Epic doesn't nickel-and-dime us, but if we get some new functionality, it is more than likely that...
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Value
We wouldn't have made it through COVID-19 if it hadn't been for EpicCare Ambulatory EHR. With our...
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Culture
We didn't understand quite a bit with Epic. They would say things, but they didn't really know our...
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Loyalty, Product
Before we transitioned to Resolute Professional Billing, we were on a different system, and this...
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Relationship, Product
A lot of the recurring communication we have with Epic has to do with new solutions or new features,...
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Culture, Product
Epic does try to offer solutions to integrate the system all into one solution, but they need to...
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Operations
Resolute Professional Billing has a lot of solutions to offer clients, but it can be a little...
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Operations, Product
When we implemented Resolute Professional Billing, we didn't know what we didn't know, and neither...
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Operations
We are having delays with Resolute Professional Billing because we have to get the files together,...
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Operations
We probably should have done end-user testing with Resolute Professional Billing as a part of the...
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Product
At this point, we are still struggling to get reports just to meet our needs. Nothing comes out of...
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Culture, Product
We have had to build everything with Resolute Professional Billing. There are things that we are...
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Operations, Product
I have worked with Epic for years, and that is like working with Apple. I have gotten certified on...
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Product
I like that every part of the system is customizable. As a user, if I don't like something and want...
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Loyalty, Relationship
Epic is moving things forward with things like interoperability for imaging. Epic is working on a...
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Loyalty
We have seen multiple vendors' products. We are not in the market for a new vendor's product because...
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Relationship, Operations
Epic could do more to find ways to hear more providers' voices. I don't know how they would do that...
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Relationship
In general, Epic doesn't meet every single timeline, but they do communicate when they are not going...
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Operations, Product
Our skilled users use this solution very well, but the people on the lower end of the skill level...
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Operations, Product
We had an upgrade with Epic, and they brought in some pretty helpful things. The problem with Epic...
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Product
The biggest problem that we are having, like many other organizations in this space, is the number...
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Product
Ever since we transitioned to Hyperdrive, the performance has been a bit different, but the EHR...
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Relationship, Product
I find EpicCare Ambulatory EHR easy to use, but I hear many different things from end users. Not...
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Relationship, Product
Our state initiated some new laws about patient privacy, and based on those laws, Epic proactively...
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Product, Value
Epic's system is a massive expense for the organization, but being in that network of Epic clients...
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Operations
Epic has very comprehensive training that can be challenging to scale during the implementation....
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Loyalty, Product
Some organizations will make rules about how to do things, like immunizing people. Then, there is...
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Relationship, Operations, Product
I have done a lot of builds and have installed some custom properties and things that I can use in...
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Relationship
I have a good relationship with Epic, but I probably have more of a voice when talking to developers...
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Relationship
I meet with Epic's ambulatory support people regularly. They are responsive and are often proactive...
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Loyalty, Product
EpicCare Ambulatory EHR interfaces very well with our state's immunization registry. That is...
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Operations, Product
The problem with out-of-the-box solutions from Epic is that they require end users to go in and...
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Product
I would tell someone considering Epic that EpicCare Ambulatory EHR is a robust product that...
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Loyalty
It seems like the whole world is moving to Epic's systems, so it would be foolish to look at another...
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Relationship, Product
EpicCare Ambulatory EHR has gotten better over the years. There have been some big changes over the...
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Loyalty, Product
Epic's system is robust and can be adjusted to individual needs. We have been on the system for many...
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Loyalty
If we were in the market for a new core EHR, our number-one choice would be Epic's system. I think...
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Operations, Product
In terms of ease of use, our experiences with the system keep getting better. Epic's system has...
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Relationship
We have great support from Epic. We have an assigned resource for each Epic application, and the...
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Relationship
In terms of support, we sometimes forget how good we have it. We have a lot of opportunities to...
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Loyalty, Product
We have to use another vendor's system to meet one of our needs, but for the most part, our...
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Loyalty, Relationship, Product
Epic’s constant development is great. They are working on a lot of little things, including AI. We...
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Relationship, Operations
In terms of implementations, the vendor has pushed a lot on express lanes. We haven't had the same...
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Product
EpicCare Ambulatory EHR does what Epic says it is supposed to do. It is not difficult to use. And...
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Relationship, Product
Our doctors and nurses never complain about EpicCare Ambulatory EHR. It connects seamlessly with...
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Product
The system is user friendly. We can get all of the reports that we need from it.
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Loyalty, Product
I like that the system has hard stops in specific places so that users don't change things that they...
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Product
One thing that stands out about EpicCare Ambulatory EHR is that there are so many ways to do things...
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Relationship, Product
We definitely have a connection with different Epic clients, but we would like to have more of a...
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Relationship, Operations
Epic has frequent webinars, and I participate in them all the time. The webinars are easy to follow...
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Product
I have worked in EpicCare Ambulatory EHR for the longest out of everyone in my role. Compared to...
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Product
MyChart can be frustrating from the standpoint of the physician maybe responding to us in two...
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Value
MyChart is fairly easy to use and self-explanatory. Everything has been great so far with MyChart....
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Product, Value
Recently, when we do an upgrade, we have to go back and tag on some additional upgrades; they are...
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Relationship
Epic's customer support people are usually very responsive. Epic is always reaching out; sometimes...
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Relationship, Operations
Epic is always honest about doing integration, and they are very good about it. They just jump on...
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Relationship, Operations
Signing up for MyChart seems to be pretty easy, but we need more literature for our patients on...
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Product
I am in the market for ways that I can send patients their consent forms to fill out electronically...
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Product
Communicating across other organizations is not currently something we can do with Secure Chat and...
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Product
The biggest strengths of Secure Chat are instant communication and the ability to link to a patient...
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Relationship, Product
Epic is actually putting in some of the things that I have recommended in our next upgrade. They...
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Relationship
Epic is very responsive. When organizations have ideas for improvements, the vendor acts upon those....
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Loyalty, Product
Epic is just starting to develop AI, and there are a lot of opportunities to improve the integration...
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Loyalty, Product
Epic would be on my radar if I were in the market for a new EHR because they are at the point where...
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Product, Value
Interoperability is probably the best thing about the solution. We have a large number of...
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Product
To make the EHR a bit easier to use, Epic needs to streamline the user interface. It tends to be...
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Product
I have been looking for a better way to do appointment reminders from MyChart. MyChart shows that...
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Loyalty
We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...
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Loyalty
I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...
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Product
I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...
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Loyalty, Product
I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...
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Relationship, Operations
Epic's support has been really good. A lot of the pain I gathered in Cupid's structured reporting...
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Loyalty
We went live with Epic's structured reporting in tandem with switching to a new PACS vendor. Prior...
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Culture, Relationship
Epic has kept all their promises up until now, but they have a couple of promises that they really...
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Product
We have been live on Cupid for a while. The biggest thing that I have heard from some of the...
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Loyalty, Product
We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...
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Product
I like how MyChart pushes out all the reminders. The preauthorization and precheck-in are very good,...
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Relationship
We have routine meetings with Epic to discuss performance, what is working well, and what is...
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Loyalty, Product
We are using Community Connect, so there is only so much functionality we can get on MyChart at once...
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Loyalty
We already had some additional connections with the hospital, and they were able to get us a...
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Relationship, Value
Whether our host keeps their promises is kind of half-and-half. I don't think this is intentional,...
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Culture, Value
Our host is pretty good about not charging for every little thing. They will let us know upfront...
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Relationship
Our host has a focused, disciplined group that keeps us on task for upgrades and projects, but I...
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Operations, Product
I like that Epic makes the information visible from more than one place and that it is fairly easy...
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Product
We added what Epic calls appointment requests, but we added that to the treatment plans and also...
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Product
There are a few things that don't integrate with Beacon well. Mostly they are more along the lines...
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Operations, Product
We have asked Epic whether there are any kind of patient education videos that we can put out there....
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Product
I was surprised by how user friendly MyChart is. We recently implemented it at another facility, and...
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Culture, Loyalty
Any unkept promises had more to do with functionality pieces that we had requested or made sure were...
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Operations, Product
With Secure Chat being so new for our organization, one challenge is just getting people used to the...
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Product
There is a lot of functionality that we like in the solution that is very similar to what we...
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Product
I know that Epic has phenomenal reporting in other areas, but that is one thing they could improve...
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Product, Value
The attachment of patient context is almost unbeatable with Secure Chat. Not having to transpose...
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Loyalty
I would like to see the development of some optimization items that we have requested from Epic. I...
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Relationship, Product
Epic could have better integrations and connections with third-party companies. That has been a bit...
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Loyalty
Moving to Secure Chat was kind of a game-time decision. We were vetting Secure Chat out for quite...
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Product
Some challenges that exist with Epic are the limitations of our regulatory framework at a federal...
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Relationship, Product
Epic isn’t perfect, but they are the best, and they are the industry standard. But they could still...
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Relationship
Support could always be better, but Epic has set the standard for what support should be in this...
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Product, Value
We want to integrate our IV pumps into the solution, but there are charges by Epic and our host....
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Product
Moving to Community Connect EpicCare EHR was a huge change. Our providers were initially reluctant...
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Relationship, Operations, Product
It is hard for me to suggest improvements for MyChart. The biggest issue that I see is just people...
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Operations, Product
The hardest part of using the solution has to do with the patient-facing education that we provide....
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Product
Epic implements many features. In order to take full advantage, the provider has to enable the...
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Product, Value
I'm familiar with the functionality of MyChart, and I know that a lot can be done in the solution. I...
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Loyalty, Product
We use Prelude day in and day out. It very visibly, easily, and transparently drives results. I...
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Relationship
We have technical support from Epic, and we meet with them frequently. We can bring up any issues or...
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Loyalty
I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...
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Operations
It is interesting because I would rate Epic's initial training low. The ongoing training afterward...
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Relationship, Product
Since Epic has access to our system, data, and users, including dashboards that really tell us where...
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Loyalty, Product
We have done a complete migration to Epic. We are using literally everything they offer. What...
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Product
The positives of using the solution are, first and foremost, the shared records across the...
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Relationship, Operations
Working with Epic is a mixed bag. The people who are more experienced in the ambulatory area have...
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Operations
Our implementation of the system was really rough. Part of the reason for that is that at its core,...
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Value
Epic hasn't kept their promises on many of their major workflows in the ambulatory and revenue cycle...
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Relationship, Operations
Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...
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Product
Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...
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Loyalty, Relationship
Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...
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Product
We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...
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Relationship, Product
Part of Epic's success is their consistency across applications. They figure out a secret sauce, and...
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Value
Epic's system is expensive for us as a small organization. Epic could give us a better discount and...
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Product
Epic has developed a bunch of features that we haven't implemented because we haven't had the people...
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Product
The biggest pain point that we have with MyChart is the number of messages that get generated for...
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Relationship, Operations
We receive good technical support from Epic. Epic's people definitely support us with our upgrades...
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Product
Epic offers different options for goals in MyChart. Those goals obviously drive patient compliance...
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Loyalty
We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...
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Culture
Epic wants a new contract around AI services with new limitations of liability and other contractual...
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Relationship, Product
With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...
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Relationship, Product
We are heavy into optimization with Epic. We transitioned our entire organization, and that went...
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Product, Value
Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...
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Loyalty
Epic has security concerns with using resources in certain countries. We have been blessed because...
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Relationship, Product
Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...
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Relationship, Operations
Working with Epic has been great. I have never seen anything like Epic’s implementation services....
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Relationship, Operations
As a team, we went through a lot of changes with Epic because our formal implementations are over...
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Product
The electronic consent process is not as clean as it could be. We are pretty limited to plain text...
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Product
Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...
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Product
EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...
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Relationship
I'm a little buffered from actually working with the Epic TS. I have some interaction with a TS...
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Relationship, Product
For us it is challenging because we are not necessarily on Epic's foundation. We built a lot of...
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Loyalty, Relationship, Product
I can't really think of any challenges that we have had with Dorothy. Epic has been doing a really...
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Loyalty, Product
There isn't a way for us to document SMART goals in the system. Those goals are part of a new push...
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Product
I would like to see how the improved scheduling abilities work in Dorothy. We still feel like it...
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Product, Value
Having the ability to see information across the entire spectrum of our organization is a strength....
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Relationship, Product
We have to tweak things quite a bit with the financial reports in Dorothy, like proofs. When we run...
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Value
There are minimal charges with Dorothy. I think part of it falls under our ambulatory license.
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Loyalty
In general, leaders in home health want to have information at their fingertips so they can help...
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Loyalty, Product
I know for sure the executive leader of this group would have said they wouldn't buy Dorothy again...
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Loyalty, Product
Code status is a big thing for home health and hospice to have documented. We have made some...
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Product
We are mostly using another Epic system for electronic visit verification. There are always...
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Operations, Product
Quarterly updates have been much easier to roll out to end users, and training staff has become easier....
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Loyalty, Value
MyChart is easy for patients to use. I’m highly satisfied with receiving our money’s worth because...
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Relationship
The vendor is great with support. They are excellent at answering any questions I have. MyChart is...
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Operations, Product
I would tell someone looking into MyChart that if they can get Epic in there, they can get MyChart...
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Operations, Product
I have been on multiple EHRs in my time, and all the others pale in comparison to Epic's. When I...
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Operations
Some inadequate Epic people got shipped out. I remember watching an Epic trainer teach my colleague...
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Operations, Product
EpicCare Ambulatory EHR works well when people know how to use it, but people need to get trained to...
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Relationship
Epic is very responsive. Every time I have reached out to them with an idea, they have said that...
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Product
I don’t know why Epic doesn’t make certain things default settings in EpicCare Ambulatory EHR. I...
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Value
Epic is so expensive, and I don’t know the price tag, but I know about FQHCs. Because they are so...
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Relationship, Operations
Epic’s go-live was very rocky, but we have better support now. It took years to get here, but we...
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Operations, Value
I would tell providers that if they spent a couple of hours a year of elbow-to-elbow time with a...
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Relationship, Product
I’m still waiting for Hey Epic! where I can just tell Epic's system to do something. That has not...
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Product
There were some promises that Epic made to us that are coming true right now, like having our...
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Product
There are issues with people getting angry at Epic for things that are not Epic’s fault. That is an...
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Product
Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...
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Operations
A lot of things have to be built within Epic's system for us to get any type of lessons or training...
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Product
Epic always overhypes their product. In the preservice realm with authorizations when we were...
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Loyalty, Product
I have always enjoyed Epic. If I were in the market for a solution, I would choose Epic's product...
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Relationship, Product
Overall the product is good, but when I want something, the vendor says that they can't do it or...
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Product
In the last year, Epic has been a little better, but they are still trying when it comes to care...
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Relationship, Product
There are a lot of functionality things that have occurred this last year with Epic. We have worked...
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Product
One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...
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Loyalty, Product
One really positive thing that I want to give Epic credit for that they have really focused on...
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Loyalty, Relationship, Product
In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...
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Relationship, Value
I always struggle with touting Epic too much, but they are the best in the business at communication...
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Loyalty, Relationship, Product
Our struggle is that we have been with Epic for several years, so we have made our bed regarding...
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Operations
Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...
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Relationship, Value
Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....
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Product
Epic's system integrates really well with some of our other systems. We still have some issues...
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Product
We upgrade Cupid often, and we have to have downtime for that. That isn't necessarily Epic's fault....
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Operations
With Cupid, we train ourselves, so we have training teams for a lot of different areas in the...
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Relationship
Epic constantly strives to improve and to listen to what different organizations need. Epic needs to...
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Relationship, Operations
We have superusers for Cupid in each area. Those superusers are really hands-on about letting us...
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Operations, Product
The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...
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Operations, Product
I would like Epic to improve their documentation so that it is easier to read and follow. They have...
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Product
EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...
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Relationship
Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...
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Operations, Product
We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...
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Value
Epic has a fairly complex way of charging clients. They have different discounts or price tiers...
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Loyalty, Relationship
Part of me wishes that we had gone with Epic for cloud hosting. That would have simplified our lives...
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Relationship
Epic's system would absolutely be my first choice because I trust Epic. When we give them feedback,...
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Relationship
We have seen some delays from Epic when we have had questions. We always get answers eventually, but...
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Value
Epic's systems are expensive, but I think we get a good return on them. I don't feel like Epic's...
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Loyalty, Product
EpicCare Ambulatory EHR really meets our needs. The only places where it doesn't meet our needs are...
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Loyalty, Product
The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...
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Operations
We have had a couple of add-on implementations where Epic was constrained with resources. They were...
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Operations
Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...
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Loyalty
MyChart is pretty easy to use and very simple. The graphics are very nice. As a patient, I can...
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Operations, Product
We might need to change the wording so that patients understand MyChart better, but I have used...
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Value
Getting our money’s worth is all in perspective. Epic's system costs too much, but we get our...
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Product
I would like Epic to improve data on the efficiency of people who are not doctors. They have Signal...
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Product
EpicCare Ambulatory EHR works and communicates well, and it is nice between the practices. When I...
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Product
With EpicCare Ambulatory EHR, I really like the integration with what we have and that there are...
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Relationship, Product
Epic generally does a very good job in terms of the quality of their code. We have had very few...
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Operations
We leverage Epic's university for our ongoing end-user training for new hires. From an IT...
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Product, Value
Some of the transactional fees for API processing where we have third-party systems plugged in to...
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Operations
From an upgrade standpoint, we effectively manage the upgrade process in-house. We don't really...
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Relationship, Product
Epic LTC is still on the earlier side of the product life cycle. But Epic does a decent job of...
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Loyalty, Operations, Product
It was difficult to get Community Connect. Our medical staff was somewhat resistant because we did...
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Product
The functionality has done what we need. However, we still grapple with how to meaningfully get out...
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Product
We have a statewide health information exchange, and we send and receive data to non-Epic users...
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Relationship, Product
In a small hospital, we wear many hats. So it is quicker to get things done in a smaller setting...
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Loyalty, Operations, Product
In the past, certain things weren't necessarily available to us. For example, our host organization...
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Operations, Product
Unless our users are already experienced with Epic's system when they come to our facility, it does...
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Loyalty, Relationship
The host organization could give us more ongoing optimization opportunities. I'm not sure whether we...
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Value
As far as getting our money's worth goes, we would like to pay less, but using Epic's system is an...
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Relationship
We have regular check-in meetings and feedback for any outstanding issues with our host...
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Product
Our process improvements could be better if the EHR would help guide documentation in certain ways....
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Loyalty, Product
We have a specialty, and it has always been disappointing that Epic's module for that specialty is...
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Loyalty, Value
It is hard to recruit IT support to our community. When we were researching EHRs, one of our...
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Product
There are no published standards for the substantial time needed to build, review, and implement...
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Product, Value
The oncology area is evidence based. It includes complex treatment protocols. Those protocols are...
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Operations
Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...
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Relationship, Operations
We have had multiple client managers. The first person that our host assigned to our system was...
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Loyalty, Product, Value
The Community Connect EpicCare EHR product itself is good. It does what it is supposed to. I'm...
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Relationship
Our host organization does have a help desk, but they have an automated process that will close our...
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Operations
During implementation, there could have been better communication in terms of making sure that we...
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Product
We had the upgrade itself, and then we had more updates for Community Connect. One of the updates...
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Operations
Based upon what I hear from my analysts who have become credential trainers as well as what I have...
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Product
Community Connect is meeting our needs, but there are a lot of missing things just based upon the...
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Loyalty, Value
We went with the Community Connect model because the acquisition costs seemed favorable. Because of...
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Product
If it were my decision, I would buy Epic directly. I want more autonomy and control over features...
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Product
There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...
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Product
Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...
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Product
We don't have as many reporting capabilities in Resolute Professional Billing as we do on Resolute...
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Product
One of the struggles that people have who work in both the inpatient and outpatient areas is the...
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Product
With ambulatory patients, we can typically see group schedules. If I am looking for my schedule, it...
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Product
There are things that I like about EpicCare Ambulatory EHR. Its user interface is very helpful. The...
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Product
I would like it if the out-of-the-box emergency department tracking board in Epic's ED application...
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Product
Epic has the evidence of a cohesive strategy when it comes to making it easier for physicians to do...
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Loyalty, Product
Our organization has merged with another group in another state, and that area uses Epic's systems....
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Product
Epic could enhance their symptom-checker app. The app we built covers more diagnosis codes than...
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Product
Everything is going well with MyChart. Patients can get pretty much anything that they need through...
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Product, Value
I like the fact that Healthy Planet allows us to give an overall view of our population. It allows...
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Relationship
Epic keeps all promises, and they are very conservative in what they promise. They are very honest,...
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Product
Running reports in EpicCare Ambulatory EHR is easy. All the information we could ever want is there.
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Loyalty, Product
If I were in the market for a new EHR, I would probably stick with Epic's system just because I know...
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Product
Something that could be improved would be just adding coverages in registration. We would like to...
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Relationship, Product
Epic has a community almost like a town hall where many problems and potential solutions are identified....
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Product
I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...
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Relationship
Epic is very transparent with changes, and they provide an immense amount of information to their clients....
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Product
Guarantor summaries are comparable to hospital billing, but adjustments to guarantor summaries would...
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Product, Value
We would like to see the system's charge transfer process be improved. That is a manual and...
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Loyalty, Product
Epic's systems are extremely customizable. That is one of the reasons that the product is so...
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Product
It is easier to make adjustments in the professional billing area than it is in the hospital billing...
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Relationship
We are really happy with the support that we receive from Epic. Epic's people are very present. We...
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Relationship, Product
There is nothing unexpected in Cupid. There have been a lot of developments with AI and user...
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Product
Epic has a really good system. They push notes out to us in advance. We have a technical services...
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Operations
We train users in Cupid ourselves. The vendor doesn't do that training. Epic has good training...
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Operations, Product
Cupid's upgrades have been standard. For a while, we were scheduled to take upgrades right after...
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Relationship, Product
Epic is able to share different institutional experiences with ongoing regulatory requirements from...
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Product
The product supports my organization’s integration goals because of the vendor's general push toward...
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Relationship
Epic's support team is very responsive. Epic is always looking to develop and update products and...
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Loyalty, Relationship, Product
It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...
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Operations
Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...
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Loyalty, Product
I’m looking to see the development of Epic’s mobile products away from the desktop model of...
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Product
With Secure Chat, sometimes we struggle with people putting time-sensitive, clinical information in...
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Product
Secure Chat is a great communication tool. It allows us to talk to our colleagues across the...
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Operations, Product
Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...
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Product
Part of the reason Epic pushes away from super days is at least in part driven by insurance...
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Relationship, Product
Epic, in some places, enables good continuity of care. In other places, they limit it. Epic's...
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Product
There are some patient safety holes in Epic’s design. Epic tries to push various solutions that...
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Relationship, Product
Some of the Epic staff doesn't understand the human factors that play into this, and we can tell...
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Product
I would tell a friend that Beacon is simultaneously awful and the best thing going on; that is my...
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Relationship
The people I work with directly at Epic are wonderful, lovely people. Epic in general has very...
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Product
There are some things that Epic does well. There are certain pieces of functionality that actually...
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Relationship, Product
Beacon is fine. It is the best of a bunch of bad products. It does not have the functionality to...
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Product
The way Epic recommends we do our chemo ordering drives me crazy. To give a dose of chemo, most...
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Product
If someone asks me what the best EHR for my specialty is, I would say Epic's product because I...
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Relationship
Epic is a multibillion-dollar company, yet they are trying to crowdsource everything and not...
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Product
Sometimes I shouldn't give the next dose of chemotherapy, but now the dose is double-signed and made...
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Relationship, Product
Rather than go through the work to have the Beacon interface do all the things that Epic would need...
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Relationship
We are satisfied with Epic because of our experience with the vendor. They have a really good...
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Relationship
One of the problems I have with Epic is that the company is so big that I don't feel like they are...
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Loyalty, Product
The scheduling is built into the treatment plans that we set up for our oncology patients in Beacon,...
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Product
One thing that is difficult with Beacon is that every job code has a different login. Nurses log...
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Operations
For training, all we ever end up getting from Epic are tip sheets, and I think videos would be...
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Operations
When we did the Beacon implementation years ago, there were a lot of promises made to us saying that...
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Relationship
There is really not a whole lot of participation at the executive level from Epic with various parts...
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Operations
We always need more training. We would like more customizability for the training to match what our...
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Culture, Relationship, Product
I am pretty satisfied. I don't think Epic overpromised anywhere. They were reasonable with what they...
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Operations, Product
The complexity of MyChart's setup on the admin side has made it very difficult to get it to work the...
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Operations
Earlier when we implemented, I don't think I would have been satisfied with the quality and...
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Product
The advantage of Cupid is that it is fully integrated with the clinical and structured reporting...
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Loyalty, Product
I would tell someone looking into the product that they should invest the effort up front in...
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Relationship, Product
Epic now has a pretty clear road map, and there are mechanisms to engage with that road map for...
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Loyalty, Product
From an improvement standpoint, there are workflows that relate particularly to trainees, like using...
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Product
With Community Connect EpicCare EHR, I like that I can see basically what is out there and what...
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Operations
The host site trains us on how to use Community Connect EpicCare EHR basically. They tell us very...
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Product
If I were the vendor, I would have physician billing and hospital billing be very similar in...
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Relationship
Resources are limited. Our host has their resources, and sometimes they aren't able to help us as...
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Loyalty, Product
I would buy Epic's EHR again but not the way that we did. I wouldn't go through another facility....
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Product
There are a good deal of safety checks built into Beacon. It is also helpful that it is so pervasive...
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Product
I'm imagining there is some reporting functionality in Beacon that I am not familiar with that...
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Product
The issue I have with Beacon is the ability to clearly see what is happening between inpatient and...
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Loyalty, Product
We use the Hierarchical Condition Category, and that has gone really well for us. Epic has...
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Product
One of Epic's strengths with Health Planet is it is in the EMR. In another vendor product, that...
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Product
Most of the Healthy Planet end-user workflow is ambulatory build. And it can be complicated, from...
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Product
We only push to Epic what we need for operational use. That is why, for me, interoperability is...
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Relationship, Operations, Product
Epic has a really good line of sight. They understand where Healthy Planet needs to go. On Compass...
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Relationship
Epic’s upgrades are fine. Epic has a pretty streamlined process and is continually putting updates...
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Loyalty
Two of the reasons why we chose Epic were their market dominance and the amount of development...
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Relationship
The quality of support is very dependent on who the TS person is. We have some amazing TS people in...
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Product
EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...
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Product
Epic started with building hospital systems, so some of their offerings are still very hospital...
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Relationship
Epic has been a great partner. They have kept their promises. I would tell customers who were coming...
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Value
EpicCare Ambulatory EHR was either the same price or slightly cheaper than our old EHR, but it...
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Operations, Product
We are doing the upgrades that Epic recommends every quarter. There is a ton of work that goes into...
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Loyalty, Product
I think that satisfaction with the product is somewhat limited by our internal failures to...
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Loyalty, Product
Epic's systems are highly configurable. Now that we are on Epic's systems, we can outsource all of...
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Loyalty
The trajectory of Healthy Planet is going to be very similar to Epic's trajectory with their other...
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Loyalty, Product
A lot of the functionality that meets our needs is dependent on merging data science tools along...
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Operations, Product
Healthy Planet has been doing well. However, there is a widespread disconnect between the enterprise...
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Loyalty
There is going to be an arms race with health systems. We will have to see whether third-party...
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Loyalty, Operations
Our actual implementation of Healthy Planet was very sparse. It isn't an actual platform, and it...
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Value
The up-front cost of Healthy Planet is pretty exorbitant. It is like going to a very nice Las Vegas...
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Loyalty, Product
Healthy Planet works really well within the Epic suite, but it only works so-so externally. Compared...
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Loyalty, Product
The only things that we aren't happy with about Beacon are some company-wide decisions that affected...
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Loyalty, Product
Beacon is easier to use than any other program that we have seen. That is why I want to rate it so...
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Operations, Product
Our team does all of the training, not Epic. We have to tweak some things to make the system work...
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Product
We used to use a recruitment agency. The big part of using Epic's systems is that everything is one...
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Relationship, Operations, Product
With all of the applications, Epic is good about letting us know about functionalities that are...
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Operations
We have been very happy with Beacon so far. There are little things here and there that we wish...
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Loyalty, Product
MyChart certainly pulls in information nicely from other folks who are on Epic systems. It doesn't...
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Value
We always pay through the nose for Epic, but MyChart is probably worth it. It is so tough to...
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Product
I like MyChart. MyChart works pretty well. For overall ease of use for patients, MyChart is pretty...
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Operations
Epic is a little better than average in terms of implementation. Epic isn't horrible, but they...
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Relationship
It is hard for me to separate Epic’s proactiveness for the different modules. Some Epic modules are...
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Product
Healthy Planet still has a lot of trouble pulling things in from other places. It still ingests data...
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Loyalty, Product
My satisfaction with Epic hasn't changed for a couple of years. I sort of like Healthy Planet, but...
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Loyalty
I deal with our host more than Epic, although I do have Epic contacts, and they are great too. Using...
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Product
We love the software. If people are looking to build a rock-solid business that allows them to scale...
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Value
This year felt like a marked change with Epic where the vendor wanted to charge implementation fees...
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Operations
A big pain point has been Epic’s responsiveness in terms of implementation timelines. I bought...
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Product
What would increase my satisfaction with the overall product quality, including upgrades, would be...
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Relationship
We have named individuals we work with, so we aren't reaching out to just a phone number for...
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Loyalty, Relationship, Product
There is a bit of a gap in support for longer-term care. The system is a little less optimized in...
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Value
We get really great tangible outcomes that we are able to measure from implementing Epic’s features;...
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Loyalty
The reason I'm not fully likely to recommend this solution is that in a similar organization to...
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Operations
The training is classes where we are sending analysts to get additional certifications, and those...
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Product
We have had a lot of things going on with MyChart recently. For example, sometimes we get a bunch of...
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Product
Epic has helped a bit with patients finding the right functionality in MyChart. Sometimes people...
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Loyalty, Product
MyChart is the patient portal that is connected with Epic. Patients can log on to interact with...
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Loyalty, Relationship, Product
There are things that come up that we need some Epic development on. We will open Sherlock, and some...
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Relationship
Epic’s technical services do a great job of providing support for us. My team touches base with them...
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Relationship
Our host does a pretty good job in the background to keep us current and up-to-date, so I wouldn't...
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Loyalty, Operations
Wounds take time to heal with any EMR transition, but I would decide again to go with our host’s...
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Loyalty
We went from multiple EMRs to Epic's system. Obviously, that was a big selling point. It would have...
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Product, Value
The ability of our medical staff across departments to transition care has been excellent. We do not...
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Operations
Going live as an Epic Community Connect site is always challenging because we don't have as much...
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Operations
One of the challenging models Epic has is superusers. Those are difficult to grasp, especially for...
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Operations
Training is difficult for our host’s version of the system because each variation of the system is...
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Culture
One of the complaints we see from physicians is it feels like they are sold on a bill of goods that...
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Culture
We had our agreement in place, and our host was very open, cordial, and understanding if we had to...
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Relationship
We have a leader assigned to us who we routinely work with on priorities and projects. The leader...
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Product
One of the things that makes it challenging for a larger health system to provide the system to a...
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Product
I would recommend Healthy Planet based on some of the functionality that we use and the support that...
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Loyalty, Product, Value
We use Compass Rose within Healthy Planet; Compass Rose is tailored specifically for ambulatory case...
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Loyalty, Relationship, Product
There are still probably a couple of gaps where we have to go outside of Epic, like for some of...
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Loyalty, Value
We are tethered to Epic. We pay for the suite of services, so it is more bundled. Healthy Planet is...
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Relationship
My team has a very close contact person with Epic. We meet regularly, and they have a ticketing...
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Operations
We don't really get training from Epic on Healthy Planet. We have our own training team that we...
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Relationship, Product
Epic is pretty transparent on functionality and upcoming functionality. They don't tend to...
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Product, Value
In terms of the product driving tangible outcomes, it is hard to say because Healthy Planet...
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Relationship
We get pretty regular executive attention.
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Product
I wish that some things from Epic would come out a little faster. On several occasions, we have been...
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Value
We would love it if EpicCare Ambulatory EHR could be cheaper. Epic charges a pretty penny, but they...
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Relationship
Epic's customer service model is phenomenal. The vendor has high standards, and if there is ever a...
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Relationship, Product
The amount of self-service information that Epic has is phenomenal, and Epic's user web is really...
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Relationship, Product
The only thing that I would want Epic to improve is our service times. Right now, we are running a...
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Product, Value
I do like that the community providers have access to a system that is phenomenal. Epic is number...
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Operations, Product
When I compare what Epic was several years ago, there have been so many upgrades and improvements...
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Relationship, Operations
We have had a couple of issues since the go-live. While we were building the system, I wanted my...
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Value
We are charged for everything, even for the people who come to do training. The quality of the...
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Loyalty, Operations, Product
Coming to this organization with my knowledge of Epic, I felt that I had a lot more control over how...
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Operations
When it comes to training people on Healthy Planet, we ultimately have to do that on our own, and we...
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Loyalty
I would purchase Healthy Planet again because it provides one complete point of perspective for...
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Relationship
Some of the tickets that we have sent to Epic have gone unresolved. We ask for complicated things...
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Operations, Product
The vendor could make things easier for us by reducing the time it takes for us to complete tasks in...
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Value
We experienced some unexpected things with the vendor's charges. Whenever new AI comes up, it is...
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Relationship, Product
Epic still views some of their systems as separate, like Healthy Planet and Caboodle or Slicer...
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Product
Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...
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Product
Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...
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Product
Resolute Professional Billing is a struggle. If Epic could make it function more like Resolute...
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Product
I would say the strength of Resolute Professional Billing is that the view of it for the end user is...
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Product
From a Beacon oncology perspective, it would be nice to be able to get a larger snapshot view of...
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Product
Sometimes in its versatility, Beacon becomes a little more cumbersome, especially when we have...
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Operations
The initial implementation of Beacon taught us how to use the system. This may be true for some of...
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Loyalty, Product
I have concerns about clarity and safety around treatments, especially therapy plans. Therapy plans...
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Loyalty
We went with Epic's Beacon system because as a network, a plan was derived to move everything to one...
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Loyalty, Product
Our previous product was built from the ground up and designed for cancer centers and oncology...
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Relationship, Operations
With Epic, we have an escalation structure that goes to a person that is specifically an expert in...
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Product
Secure Chat integrates so nicely with Epic's EMR. Any third-party solution would not do that. Secure...
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Product
I would like Epic to make Secure Chat’s notifications more customizable. Also, the biggest challenge...
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Relationship
Epic really does customize our client support team that we work with. That is one of the things they...
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Loyalty, Relationship
We had an external vendor that wanted to partner with our organization and do some of the things...
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Product
Epic obviously has some opportunities to improve the ease of use of Resolute Professional Billing,...
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Operations
Training might be something Epic could improve on. They have good testing for the implementation on...
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Loyalty, Value
I think Epic is still number one in the industry, so I don't know that we would ever switch away...
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Operations, Product
We have had good upgrades and releases with Epic because they lay out a road map and the testing....
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Operations, Product
Hospitals are more complex than the ambulatory side, so Community Connect EpicCare EHR has to be...
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Operations
Our host organization brought in external resources for our training, and we weren't a huge fan of...
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Value
Coming off of our previous EHR system, one of my favorite things about Epic is they aren’t a...
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Operations
I do have access to some of the direct Epic training, and that has been very useful. It is a bit...
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Product
Community Connect EpicCare EHR just flows nicely. We can split our screens and easily toggle from...
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Product
This is a very specific thing that isn't really too important, but I would like to have the ability...
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Product
Community Connect EpicCare EHR is user friendly with robust reporting. I am very happy with the...
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Product
Healthy Planet aggregates data and provides prospective opportunities for improved Hierarchical...
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Relationship, Value
Support from Epic for Healthy Planet is good. I wouldn’t change much. We receive our money's worth,...
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Product
A lot of time is spent on the user end to validate the codes identified as potential opportunities...
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Relationship
Epic keeps their promises overall. If there is something they can't implement, they do a good job of...
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Product
The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...
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Product
Secure Chat is a good functionality that Epic introduced because folks have been looking for ways to...
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Product
Part of the problem with Secure Chat is that it can sometimes be very intrusive. If we have people...
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Relationship, Operations
Epic's handholding during implementations is good. My experience with the vendor's customer service...
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Product
The one thing that has always been difficult about EpicCare Ambulatory EHR is the way it is divided...
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Operations
Epic has a lot of their own training materials and web pages that they can use for things, but they...
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Relationship
EpicCare Ambulatory EHR is the only EHR that I have ever worked on. In my experience, working with...
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Loyalty, Product
EpicCare Ambulatory EHR is always improving. Recently, Epic has been trying to get more...
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Product
Epic has the largest EHR or the most adopted, so we get a lot of customization. There are a lot of...
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Loyalty, Relationship, Product
The Secure Chat upgrades have been pretty seamless and do everything that Epic says they will do....
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Relationship, Product
Epic keeps working on improving things for Secure Chat, but sometimes I wonder why they didn’t bring...
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Relationship
The support from Epic is very good. They reach out regularly, meet with me, address my concerns, and...
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Product
Cupid meets most of our structured reporting needs. It is easy to use, but it doesn't have an...
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Relationship
If Epic makes a promise, they keep it. But there are a lot of things that Cupid just can't do that...
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Loyalty, Value
We put a lot of effort, time, and money into Cupid. We are not getting rid of it. We really wouldn't...
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Loyalty, Product
I want quality and revenue, and I want them now. That is a huge undertaking. The vendor wants to...
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Value
I'm sure Epic is going to nickel-and-dime us to death like everybody else. Nothing is free. The next...
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Relationship
Recently, we have had some bumps just because of staffing changes on Epic’s side. But overall,...
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Loyalty, Product
Cupid is cardiology specific, but the build is more cumbersome than the build with a vendor I...
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Relationship, Product
There have been some bumps with upgrades. Sometimes Epic will promote a new functionality in...
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Value
I definitely think EpicCare Ambulatory EHR is a good value, but I wouldn't say it is a bargain.
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Product
EpicCare Ambulatory EHR is pretty complex and challenging, and there is a learning curve for it....
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Operations
There are tons of ways to look through the data in EpicCare Ambulatory EHR. The challenge for us is...
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Relationship, Product
I like Epic because there is a lot of standardization. There is ease in pulling data from different...
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Operations, Product
The only thing that can be confusing sometimes is that each person can customize their Epic view to...
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Product, Value
If we are willing to put the sweat into Healthy Planet, we can make the tool do some amazing things....
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Product
The Chronicles version of the Healthy Planet database does work well, but when we have to move its...
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Relationship
Epic has some really good people. They have a committed workforce that does care about the customer,...
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Product
We want more simplified processes to take metrics and data that we refine in Healthy Planet and have...
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Value
Healthy Planet does cost a lot of money in personnel time. The time cost is not actually with the...
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Product
The reports could be simplified so they load faster, but we do need critical data to validate things...
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Product
The interoperability with Healthy Planet could be done better. The system is not really built to be...
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Product
When we are trying to do things at scale, we may want to pivot into the cohort and see them in the...
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Relationship
There was a lot of proactive engagement from the person who was running Healthy Planet; that was...
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Relationship
I have always said Epic stands out in two things. The beauty of Epic's system is that everything is...
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Value
Epic has gotten a lot better about charging because before, they charged for every little thing, but...
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Relationship
Epic has a pretty high turnover rate with the technical support staff. We have been very lucky in...
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Relationship
Epic is good about telling us when there is an issue, like when something is broken or when there is...
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Product
We really don't base any workflows on Secure Chat because it is an optional technology. People can...
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Product, Value
The biggest challenge we are facing with our communication strategy is interoperability between the...
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Value
In some cases, Epic doesn't charge for something when they should and could. Other times, they...
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Loyalty, Product
One of our big needs and the reason we are using the Secure Chat product today for clinical...
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Operations
A lot of the feedback that we got on the training from Epic was that the classes were fabulous, but...
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Loyalty, Product
We like the security of Beacon. It has all kinds of different safety features, and that is very...
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Relationship
Epic has a person assigned to our site and a Cupid TS person assigned to us who I can reach out to....
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Operations
We are very happy with the quality of Epic’s implementation services for any recent upgrades. Epic...
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Product
I know Cupid at a high level, and I don't hear any complaints about it. The system does what it is...
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Relationship
Epic is constantly innovating. We don't have any concerns there. I'm sure there is some stuff on the...
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Relationship, Product
Cupid has all the features we need. Epic is constantly improving things, so I always feel like there...
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Product, Value
EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...
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Relationship
As far as support goes, the technical support staff members that Epic assigns are fantastic. They...
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Relationship
Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...
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Product, Value
EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...
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Relationship
With Secure Chat, we knew what we were going to get. We talked to other organizations, and we...
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Product
Secure Chat has some limitations. It doesn't do some things that other basic chat communication apps...
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Loyalty, Relationship, Product
Epic is very innovative. The AI world is leapfrogging, and that will be a game changer. AI will...
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Loyalty, Product
Secure Chat is improving. It is integrated with Epic's other systems, and it has some features that...
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Operations
We had to do a lot of training for the system ourselves, but we got materials from the vendor, and...
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Product
Most of our challenges didn't have to do with Secure Chat. They had to do with integrating Epic's...
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Relationship
I have been told that it is easier to get ahold of folks with Secure Chat than with other solutions...
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Value
Everybody is pretty happy with Beacon as far as I know. I don't hear any comments from those above...
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Product
Beacon is a complicated build. Some of the dosing capabilities around carboplatin, which doesn’t...
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Relationship
Epic is great about communicating some of the changes in the solution and with functionality. They...
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Operations, Product
Beacon is great because it is customizable to everybody's unique preferences. However, sometimes...
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Product
One strong feature of Beacon is that if we have someone receive their first cycle of chemotherapy...
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Product
With the chemo consents in Beacon, if the patient doesn't have a preferred language other than...
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With Beacon, I like the fact that we can track our outpatient interventions in the flow sheet...
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Product
A strength of Beacon is the ability to have all the appointment requests, lab orders, and call...
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Value
With MyChart, we have had great adoption as we have moved away from our old portals. MyChart is...
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Product, Value
Using MyChart has been great. We are a small hospital, and patients who also go to other...
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Loyalty, Relationship
Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...
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Operations
Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...
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Relationship, Product
If we have new billing regulations or something coming up, Epic sees that. They have people tied to...
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Loyalty, Product
When Epic introduces new things to the market, they are still learning some of the new things. But I...
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Relationship, Operations, Product
I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...
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Relationship, Operations
If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...
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Operations, Product
Epic's system is very complex. The good part about it is there are lots of checks and balances. It...
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Loyalty, Product
We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...
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Culture, Value
With Epic, there are some things they charge us for that surprise us. That doesn't happen often....
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Operations
With upgrades or anything specific that we are implementing and need Epic’s services for, the...
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Product
A big part of the mental health world is accessing checklists and data from people outside of Epic's...
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Relationship
Epic has a data aggregation warehouse that collects data from all of the Epic instances across the...
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Operations
The tricky thing about outcomes is that a lot of our Epic implementation was due to local work and...
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Loyalty, Product
It has been a while since I have been a new user of the system, but I would rate the system pretty...
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Relationship, Product
Epic could improve some minor order-related things and update the medication lists. But Epic has...
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Relationship
When we have a concern with Dorothy, we usually put in a work order and tell Epic what our issue is,...
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Product
One of the biggest reasons we like using Dorothy is the interface with our electronic medical...
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Product
Epic LTC provides us with everything that we need that I'm aware of so far, and we have tons of...
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Relationship, Operations
We do updates based on CMS regulation changes, and Epic provides us with a step-by-step checklist of...
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Loyalty, Relationship, Value
We are meeting with Epic to talk about certain things that we would like to have happen in Epic LTC,...
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Product
On the therapy side, Epic LTC doesn't provide the functionality based on the way that we currently...
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Product
Sometimes there are places where certain things will be on third-party systems rather than on Epic's...
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Culture, Loyalty, Relationship
Epic knows their product. If they say that we will be able to do something, we might not be able to...
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Relationship, Operations
I have to recertify every so many years, and I have to keep up with new-version training, and Epic...
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Product
Epic is our EHR, and even with issues, it is much easier to have something like Epic LTC that is...
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Culture, Value
With Epic, I know we have some charges for certain reports that seem a little high, but I don't know...
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Loyalty, Operations, Product
The transition to Epic was a little rough, but we are set up now, and transitioning to a different...
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Relationship
Epic is a little slower when it comes to working out new features or certain requests that we have....
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Relationship
There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...
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Relationship, Product
Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....
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Product
I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...
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Relationship, Product, Value
I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...
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Relationship, Product
Epic’s road map looks like a good plan and has a lot of good things.
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Product
There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...
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Loyalty, Value
We switched to Epic because we weren’t integrated across the board with our previous vendor. That...
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Relationship, Operations
We have a great team from Epic that is very present, and they give us overviews of upcoming upgrades...
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Relationship
We have to go through some layers to get to someone empowered to solve our problems at Epic....
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Product, Value
Healthy Planet does a lot of things really well. Epic defines what good data is, and I can...
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Loyalty, Relationship, Product
Epic is working on their VBC road map for their analytics, and that continues to be important. That...
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Relationship
Epic needs to expand more on operational sensitivity. It is almost more like operational awareness....
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Product
The problem with Healthy Planet is it is sometimes inflexible. We can't make it do what we want in...
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Relationship
I am pleased with Epic. We can get to a problem solver easily. It is a different level of support. I...
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Operations, Product
The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...
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Value
I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...
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Relationship, Product
Epic's system is obviously one of the most highly used tools, so people typically come with...
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Relationship, Operations, Value
Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...
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Relationship, Operations
Epic’s customer support team meets with us quite often, and Epic is really good at training.
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Product
When we first went with Epic, the account notes were on our storyboard, which was accessible and...
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Product
Community Connect EpicCare EHR is great. We have had no problems or issues. We have recommended the...
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Relationship
I have never had a problem with Epic’s customer support team. They are very efficient and fast. They...
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Relationship
Epic is very open to the idea of us talking to their developers. Their developers take our thoughts...
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Relationship, Operations
The training for Healthy Planet is good because Epic usually gives us a dedicated technical services...
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Relationship
Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...
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Relationship
Epic owns EpicCare Inpatient EHR, so they intend to optimize running their system the best of...
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Value
Epic is ahead with being proactive. They do a lot of strategic education on information they have...
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Loyalty, Product
Epic keeps rewriting the UI, but the system is still an older product. Hyperdrive is not made...
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Culture, Value
The only negative to Epic is their inability to give us written SLAs. Epic can host for us, but...
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Relationship
I have talked with Epic executives. How they run their business is truly very friendly. That friend...
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Loyalty, Relationship, Product
Certainly, Epic is getting better at interoperability. For many years, Epic was in denial, and then...
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Relationship, Product
The system is stable. It never crashes or fails from a software perspective. Epic’s upgrades work....
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Operations
The Epic project never ends. We have to constantly optimize this thing. We get so many requests now...
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Relationship
Epic is Epic, so they follow their own methodology. But I am very happy with Epic. Even with their...
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Value
Epic doesn’t take everything into consideration when implementing enhancements. I suppose that is a...
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Culture
Epic oftentimes promotes or demonstrates things in a perfect world and doesn't really bring in any...
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Product
Epic’s upgrades have had many more issues in the last couple of years. We are frequently getting...
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Product
When we go in to pull a patient who has been seen in the clinic and is not an inpatient, and we...
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Operations
In terms of integration, there is nothing the vendor can't do. Also, we have never had issues with...
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Product
If having the right level of integration means interoperability or the ability to communicate with...
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Relationship, Operations
From a physician-user standpoint, I think Epic needs to communicate better what their system is...
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Product
MyChart is pretty easy for the end users. Integration is pretty good. There are a few features where...
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Relationship, Product
Based on my experience with Epic, the process of development and getting updates on features we want...
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Product
I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...
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Relationship, Product
Epic has steering boards for all different disciplines and specialties. Some of the board members...
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Product
Like most institutions, we are probably an update or two behind the latest version. Most...
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Loyalty, Product
Epic has a good vision for where they are going. I think that one of the solution's strengths is...
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Product
Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...
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Operations
During upgrades, Epic makes themselves available. They are online during the downtime and for all of...
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Product
Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...
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Product
In the space of AI and automation, other applications, like clinical applications, have a bridge,...
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Loyalty, Relationship, Product
Epic is like an iPhone. Things work great as long as we stay within their universe and use their...
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Operations
Our implementation is a big lift. The resources we have been provided to help build the foundation...
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Loyalty, Product
The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...
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Product
One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...
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Loyalty, Product
Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...
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Operations, Product
The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...
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Relationship, Product
When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...
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Relationship
Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...
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Loyalty, Product
There are still a number of documents that live in a folder, and Epic is making some progress to...
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Loyalty, Product
I like the ability to receive notifications however the patient chooses, whether that is text,...
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Value
Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...
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Loyalty, Product
We get complaints from our cardiologists about Cupid from time to time. Our people want something...
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Culture, Value
Epic doesn't avoid extra charges. When we try to do module implementations, it is mind-boggling to...
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Relationship
Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...
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Product
The improvement we would like to see in the product is how our host sets up lab reportables and...
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Operations
Our host had training, and they had to have continual meetings. For a while, we were still trying to...
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Product
The product is so intuitive. It is smart, and relevant things present to us. We get female things...
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Relationship
Our host didn't have something figured out with billing, but that has recently been fixed. We can...
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Loyalty, Product
If we let the system do what it is supposed to do, it works. I love the work queues and how the...
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Culture, Product
The struggle with our host has been their understanding of professional billing versus hospital...
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Product
What I like about Community Connect Resolute is how we can set up different rules to make things...
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Operations
Our billers got training from our host, but we had a lot of manual processes in place from legacy...
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Loyalty, Product
The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...
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Product
The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....
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Value
Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...
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Relationship
One thing that has gone well is that we have had a lot of support. Epic's support is really awesome....
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Operations, Product
MyChart does provide a lot of use, but there are a few things in the user interface that could be...
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Loyalty, Product
Epic delivers new technology; we are just not configured to adopt all the new technology yet, so...
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Product
The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...
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Loyalty, Relationship
My satisfaction with the vendor’s executive involvement is primarily because my executives have a...
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Product
There are things that are a little bit different in our facility type as opposed to general...
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Loyalty, Product
If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...
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Relationship, Product
We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...
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Operations
Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...
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Product
Epic provides options, and then we can customize the system to our own institution where we need to...
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Operations, Product
When we look at the build on some things, there are still some things that are very primitive, and...
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Relationship
Epic could be better with their proactive support. A lot of times, they wait for us to contact them...
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Relationship
In the big picture, Epic is especially good at sharing what they are currently working on and then...
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Relationship, Product
There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...
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Loyalty, Relationship, Product
We are working with other vendors on some communication devices. I think Epic really works well in...
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Relationship, Operations
Each area has an Epic person assigned to them, and I know from past upgrades that they have been...
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Product, Value
I have worked in enough institutions where we have used Epic's system to know that it is definitely...
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Relationship
We like the functionality and configurability of Resolute Professional Billing. Even if we come...
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Product
What Epic's system doesn't do such a good job of is identifying when it is about to generate a...
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Operations
Prior to using Epic's system, when we were working on legacy systems, we often found out that we...
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Operations, Product
With Epic, the story is that it is all about picking the right host when using the Community Connect...
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Value
The host we are with initially started out with a fairly flat model, and they have started to...
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Product
In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...
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