Epic Suite
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Coray Tate
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User Commentary

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VP/Other Executive

Relationship

Epic is working with us progressively to find ways to improve. They are also working on finding ways...

Sep 2023
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VP/Other Executive

Relationship

Epic’s support team can be both reactive and proactive. If they run into an issue with one client,...

Sep 2023
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VP/Other Executive

Product, Value

Based on our uses of Epic’s applications, we have seen a pretty large ROI across the board. The base...

Sep 2023
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Director

Product

For the most part, our clinical staff is pretty happy with Community Connect Resolute. The work...

Sep 2023
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VP/Other Executive

Loyalty, Operations

I would advise others who are considering Epic's systems that if they decide to go with Epic, they...

Sep 2023
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VP/Other Executive

Loyalty

We never want to go with the latest version of an Epic application. We want as many bugs as possible...

Sep 2023
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Director

Value

I would buy Community Connect Resolute again, but maybe through a different host. There are a lot of...

Sep 2023
||
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Director

Product

One of the worst parts about Community Connect Resolute is the reporting; it is horrid. It is...

Sep 2023
||
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COO

Relationship

I have to credit Epic's team; they are highly professional folks. Epic has been around since 1979,...

Sep 2023
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COO

Value

If a facility can afford Resolute Hospital Billing, it is well worth the money, but it is very...

Sep 2023
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COO

Relationship

Epic's support is awesome. We have folks that we can reach out to for immediate answers to our...

Sep 2023
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CIO

Culture, Value

Epic seems to be doing more nickel-and-diming than they have in the past. They keep changing some of...

Sep 2023
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CIO

Loyalty, Relationship, Product

Integration has been more challenging with Epic. Epic is far behind in the API game. The healthcare...

Sep 2023
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CIO

Operations

Training is one of Epic’s strengths. They do a good job with that.

Sep 2023
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CIO

Relationship

Epic is good at acknowledging what will and won’t work.

Sep 2023
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CTO

Operations

The project to roll out Secure Chat was very long. It was very tedious and difficult. But Epic was...

Sep 2023
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CTO

Product

Epic loves having complicated interfaces and moving things around constantly. Secure Chat doesn’t...

Sep 2023
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Director

Relationship, Value

Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...

Sep 2023
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Director

Relationship

We have people who have been assigned to us for a long time, and we have had a good relationship....

Sep 2023
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Analyst/Coordinator

Product, Value

To get our structured reporting where we wanted it in Cupid, there was some modification but not an...

Sep 2023
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VP/Other Executive

Product

With MyChart, people can get in and see proxies. Patients can see their spouses or their kids, look...

Sep 2023
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VP/Other Executive

Loyalty, Relationship, Product

MyChart is a fairly standalone product now, but as Epic starts to move a little more into the...

Sep 2023
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VP/Other Executive

Relationship

We have dedicated technical support folks, and we meet with them regularly, so if there are...

Sep 2023
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Manager

Relationship, Product

Epic understands the nuances of oncology care, and it is nice that they have taken the time to...

Sep 2023
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Analyst/Coordinator

Product

We want to have bifurcation interventions allowed for drawing tools in Epic. We want to have an...

Sep 2023
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Manager

Operations, Product

The good and bad thing about Beacon is that there are 100 ways to do one thing. That is a...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

Radiation is the big portion that doesn't integrate with Beacon, and there is also some cancer...

Sep 2023
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Analyst/Coordinator

Loyalty, Relationship

Epic is very proactive in terms of letting us know that there is going to be an issue, and they are...

Sep 2023
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Analyst/Coordinator

Product, Value

I feel like the tangible outcomes are there, but sometimes the reporting isn’t there, or maybe we...

Sep 2023
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Analyst/Coordinator

Relationship

Sometimes Epic says Beacon is going to do a bit more than we think. Whenever we have an upgrade or...

Sep 2023
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Analyst/Coordinator

Operations, Product

We answer a lot of questions for the end users. After we show them how to use Beacon, they get it,...

Sep 2023
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Manager

Product

Beacon puts information in a readable format. It keeps patient safety in mind because there is a...

Sep 2023
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Manager

Loyalty, Product

We want the ability to have road maps in the system. That is something that we have wanted for a...

Sep 2023
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VP/Other Executive

Value

There is a per-user cost with MyChart, not a per-feature cost or anything like that. As Epic...

Sep 2023
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VP/Other Executive

Operations, Product

Epic requires certification, so to work on certain modules, we have to be certified and recertified....

Sep 2023
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VP/Other Executive

Loyalty, Loyalty, Product, Product

I have a lot of confidence in Epic regarding Hyperdrive, but I’m nervous too. I would probably be...

Sep 2023
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Manager

Loyalty, Relationship

There are some things that we could do to achieve our current goals in Prelude. We are probably...

Sep 2023
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Manager

Loyalty, Relationship

I am going to assume my overall satisfaction in a year will stay high because the vendor provides...

Sep 2023
||
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Director

Operations

After the implementation, there was a lot of broken stuff that we had to fix. There could have been...

Sep 2023
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Director

Product

There are a lot of things in Beacon that are not intuitive at all, and we have to spend a lot of...

Sep 2023
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VP/Other Executive

Relationship, Relationship

Things with Epic have gone great. We have a BFF, and we meet on a regular basis with them to hear...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

Things with the EHR are great, and the software continues to evolve in a good way. Epic has great...

Sep 2023
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Director

Product

This tool goes across the entire patient experience, from scheduling to clinical care to billing. We...

Sep 2023
||
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Director

Product

The product makes it easy for patients to find all the relevant information about appointments, test...

Sep 2023
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Director

Loyalty, Product

The vendor has introduced some new features that align with our strategic plans from a population...

Sep 2023
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Director

Relationship

There are a lot of ways that Epic helps and supports our organization’s growth. As we work on new...

Sep 2023
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Director

Relationship

While the product has its features and functions, what makes it better is our partnership with Epic,...

Sep 2023
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VP/Other Executive

Culture, Culture, Relationship, Relationship

My biggest issue with Epic is that we don't have representation at UGM or XGM and that would be...

Sep 2023
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VP/Other Executive

Operations, Operations

We had issues with one of our go-lives, and part of the problem was Epic not saying that we weren’t...

Sep 2023
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Director

Product

One of the biggest problems with Beacon is that for an infusion nurse, there is not one place to go...

Sep 2023
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Director

Product

One of Beacon's downfalls that is specific to treatment plans is that sometimes a provider will go...

Sep 2023
||
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Analyst/Coordinator

Operations

The system has been a nightmare since we went live, just with the implementation and testing. When...

Sep 2023
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Analyst/Coordinator

Loyalty

If we had the choice again, we would maybe buy a different version. The version we have is the Kmart...

Sep 2023
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Analyst/Coordinator

Operations

Epic does put out some training updates. They host update calls, and they have some documentation...

Sep 2023
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Analyst/Coordinator

Product

The system is easier to use compared to what we have had in the past. It also helps us that...

Sep 2023
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Analyst/Coordinator

Operations, Product

Right now, a big thing is resolving faxing issues. When we first went live, faxing was not an issue....

Sep 2023
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Analyst/Coordinator

Relationship

The service people I deal with are good but not exceptional. We can file a ticket, and if they don't...

Sep 2023
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Manager

Product

We have to use a laptop because Dorothy is not supported on a tablet. The documentation of workflows...

Sep 2023
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CMIO

Product

The part of Beacon that doesn't really meet our needs very well is the radiation oncology part....

Sep 2023
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CMIO

Product

Beacon is actually very complicated. What the product really brings to the table are care plans for...

Sep 2023
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Director

Product

Something I want Epic to work on for MyChart is creating an AI product to help with the notes....

Sep 2023
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VP/Other Executive

Relationship, Product

Epic is generally slow when it comes to developments, but they are coming out with some cool things....

Sep 2023
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VP/Other Executive

Relationship, Product

MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...

Sep 2023
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VP/Other Executive

Loyalty

I highly recommend MyChart. There are things that could be done to improve it, but I think that...

Sep 2023
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Manager

Product

We have had to adapt and constantly create workarounds to make the system work. That definitely has...

Sep 2023
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Manager

Relationship

We constantly bring stuff up to Epic. Their web community is very helpful, but that is not...

Sep 2023
||
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VP/Other Executive

Loyalty, Relationship, Product

MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...

Sep 2023
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Director

Relationship

Epic does keep their promises. They are continuing to develop their CDI functionality, and they are...

Sep 2023
||
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Director

Value

Epic thus far has not charged us anything extra for any of the upgrades or added functionality they...

Sep 2023
||
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Director

Product

Epic's system is very user friendly; it is very logical and easy to manage if we want to make...

Sep 2023
||
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Director

Relationship, Product

Epic could dedicate more resources to continuing to develop their CDI features. They could also...

Sep 2023
||
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Director

Product

Over the time we have used MyChart, there have been changes that have been helpful. One of the...

Sep 2023
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VP/Other Executive

Relationship, Product

Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....

Sep 2023
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VP/Other Executive

Relationship, Operations

Epic generally has very structured support, and their system is already in place. We know what we...

Sep 2023
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VP/Other Executive

Relationship

Epic owns everything in the world, so they are always adding more things, and they have to structure...

Sep 2023
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Analyst/Coordinator

Product, Value

The burden that is now placed on clinicians increases their workload demands. We are required to...

Sep 2023
||
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Analyst/Coordinator

Relationship, Product

With EpicCare Inpatient EHR, it is easy to follow the flow of information. I have used a variety of...

Sep 2023
||
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Analyst/Coordinator

Product

There are now a lot of laws in place that make EpicCare Inpatient EHR integrate with other EMRs, and...

Sep 2023
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Analyst/Coordinator

Relationship

Epic supports us very well. They communicate well. We can tell their consultants are very happy in...

Sep 2023
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Analyst/Coordinator

Product

There is a lot of fluff documentation that chews up a lot of clinician time. There are too many...

Sep 2023
||
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Analyst/Coordinator

Product

I have used other EMRs that I favor a little more than EpicCare Inpatient EMR. My one big issue with...

Sep 2023
||
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CMIO

Product

The problem with Beacon is that we only see a little slice of the orders of the care plan within the...

Sep 2023
||
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VP/Other Executive

Relationship

We would appreciate it if the vendor were more responsive to design tweaks and suggestions from the...

Sep 2023
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Manager

Relationship, Product

We are pleased overall with the MyChart application and with what we are able to get out of it. We...

Sep 2023
||
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Manager

Relationship, Product

Our biggest challenge is our end users and their unwillingness to document appropriately, not the...

Sep 2023
||
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Manager

Relationship

I like Epic's service log documentation and QA note documentation, so if something goes into...

Sep 2023
||
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Manager

Loyalty, Relationship

With our long-term care facility, it is helpful to have up-to-date MDS documentation that ties back...

Sep 2023
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Manager

Relationship, Product

Galaxy, Epic’s internal knowledge base, is very robust, not just the module for long-term care but...

Sep 2023
||
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Manager

Operations

As with any Epic application, it is best to understand the strengths and weaknesses of the...

Sep 2023
||
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VP/Other Executive

Product

Our physicians and nurses find Beacon and our EMR’s general operability difficult with multiple clicks....

Sep 2023
||
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VP/Other Executive

Product

The navigation part of the product continues to be a frustration for our clinicians with the...

Sep 2023
||
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VP/Other Executive

Product

Beacon is very comprehensive, and it is a safe and effective way to manage chemotherapy. It would...

Sep 2023
||
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VP/Other Executive

Product

Resolute Hospital Billing has a lot of different features and a lot of navigation capabilities, and...

Sep 2023
||
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VP/Other Executive

Loyalty, Product

As an organization, we made the decision to use Epic, and since then the idea of going in another...

Sep 2023
||
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VP/Other Executive

Relationship

Anyone that we work with from Epic will take forward what we want. They can't always develop what we...

Sep 2023
||
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VP/Other Executive

Value

Epic’s pricing is pretty fair, and when there is a charge, we tend to understand why there is a...

Sep 2023
||
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VP/Other Executive

Relationship, Operations

In general, we have had good support throughout our go-live era directly from Epic. When we do...

Sep 2023
||
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VP/Other Executive

Relationship, Product

Epic was smart to build a charge capture engine. They switched the chassis that the system is built...

Sep 2023
||
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VP/Other Executive

Relationship, Product

The one problem that no one can figure out how to solve is that healthcare work is built on the...

Sep 2023
||
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VP/Other Executive

Operations, Product

It is easier to manage training and security for community-based organizations and external...

Sep 2023
||
(0)
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Manager

Product

Everything is going really well with Epic. The way that they structure their upgrades is stricter...

Sep 2023
||
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Manager

Product

Our major issue in Cupid right now is customizing it to the physicians' and clinicians' workflow. We...

Sep 2023
||
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Manager

Relationship

We are assigned a TS person for Cupid, and we can directly and immediately reach out to them if...

Sep 2023
||
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Manager

Relationship, Operations, Product

Epic hosts our servers, and there was a time when the transaction speed dipped a little, so they...

Sep 2023
||
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Manager

Loyalty

We decided to go with Cupid because some of our new people had worked with it in the past and had...

Sep 2023
||
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CMIO

Product

Some of the system's ease-of-use issues aren't inherent to the product. They are based on...

Sep 2023
||
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CMIO

Loyalty, Product

There are some things that I have seen other customers do with MyChart that we haven't done. One...

Sep 2023
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Nurse

Loyalty, Product

When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....

Sep 2023
||
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Director

Loyalty, Product

Automation is a big component that Epic is working on; they are always developing things. There are...

Sep 2023
||
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Director

Relationship

At Epic, there are support folks that always respond to me when I send them an email; they are...

Sep 2023
||
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Director

Relationship

Sometimes, when I reach out to my point of contact at Epic with a question about how to use a tool...

Sep 2023
||
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Director

Product

I like the particular layout of the features of Epic’s activities that help the end user drive their...

Sep 2023
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Nurse

Product

Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...

Sep 2023
||
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Nurse

Relationship, Operations

When Epic tells us about updates, those updates will happen. They also tell us about new videos and...

Sep 2023
||
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Nurse

Operations, Product

The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...

Sep 2023
||
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VP/Other Executive

Product

Epic combines Resolute Hospital Billing and Resolute Professional Billing self-pay statements into...

Sep 2023
||
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VP/Other Executive

Product

We would tell people planning to use Resolute Hospital Billing to try not to get caught up in...

Sep 2023
||
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VP/Other Executive

Relationship, Product

There is no ability in Epic's system to manage bad emails, and that is something really important....

Sep 2023
||
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VP/Other Executive

Relationship

We have built great relationships with Epic. They are definitely customer focused, and if they don’t...

Sep 2023
||
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CMIO

Loyalty, Product

Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...

Sep 2023
||
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Analyst/Coordinator

Relationship

Epic keeps their promises. Sometimes we have to push them to get the work done; we tend to be early...

Sep 2023
||
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CMIO

Product

Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...

Sep 2023
||
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Analyst/Coordinator

Relationship

Epic is very responsive, and they try to get things done. If Epic gets a problem reported to them,...

Sep 2023
||
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VP/Other Executive

Relationship, Product, Value

Epic sometimes has a hard time listening. They are a behemoth, and I think that they are trying to...

Sep 2023
||
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VP/Other Executive

Product

I like that the product has a lot of automation opportunities. Epic continues to develop automation....

Sep 2023
||
(0)
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VP/Other Executive

Operations

Epic has a lot of training to help people get certified in different products that they offer. That...

Sep 2023
||
(0)
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Analyst/Coordinator

Product, Value

Beacon is necessary and very useful. It assists the physicians with getting the appropriate...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations, Product

I like that Beacon is user friendly and that we can train Beacon to use a protocol. As long as the...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I would like to see order groups enhanced in Beacon. I would like different functionality that would...

Sep 2023
||
(0)
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CMIO

Relationship, Value

We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Value

Epic is really good at not making promises because they know how hard it is to keep them. The...

Sep 2023
||
(0)
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VP/Other Executive

Operations

Epic is really good at training us on how to log in and do a few simple things, but it is really...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We would like to see more interoperability between the Epic hospital billing module and the Epic...

Sep 2023
||
(0)
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Nurse

Loyalty, Relationship, Operations, Product

The system has new review processes and capabilities, so some of the features that were so...

Sep 2023
||
(0)
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Manager

Product

If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...

Sep 2023
||
(0)
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Manager

Relationship, Operations

If I were going to give Epic some recommendations on where they could improve, I would have them...

Sep 2023
||
(0)
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Manager

Loyalty

Epic is working on a couple of projects to make using the product a better experience, so I hope my...

Sep 2023
||
(0)
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Manager

Culture, Relationship

Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...

Sep 2023
||
(0)
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Director

Loyalty, Relationship, Product

There are some areas that Epic could concentrate on more, but we are starting to see where the...

Sep 2023
||
(0)
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Director

Loyalty

We initially went with Epic's system because statistically, Epic's reimbursements are better than...

Sep 2023
||
(0)
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Director

Relationship

Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...

Sep 2023
||
(0)
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CMIO

Product

Nearly seamless integration with the rest of our organization is a profound game changer. Although...

Sep 2023
||
(0)
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Director

Relationship

Epic is going in exactly the direction I want them to, and they read the market well. They are...

Sep 2023
||
(0)
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Director

Culture, Relationship

Epic partners with us. We don't just tell them what to do. We have discussions with them where we...

Sep 2023
||
(0)
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Director

Product

I would totally recommend Epic's systems. I think everyone should have them. That would make things...

Sep 2023
||
(0)
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Director

Product

MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...

Sep 2023
||
(0)
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Director

Loyalty, Product

There are some functionalities that I would like to see from the system's remote monitoring, such as...

Sep 2023
||
(0)
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Director

Relationship

I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...

Sep 2023
||
(0)
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Director

Product

Patients don't have to go to more than one app to see their information, but they still have to log...

Sep 2023
||
(0)
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Physician

Product

The EMR is a really good product. Its whole strength is it is one continuous record. The way the...

Sep 2023
||
(0)
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Physician

Value

The system definitely has value for the money we pay; we pay a ton more for Epic's products than for...

Sep 2023
||
(0)
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Manager

Product

MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...

Sep 2023
||
(0)
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Manager

Relationship

Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.

Sep 2023
||
(0)
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VP/Other Executive

Relationship

When there are issues with clearing or with a payer being down, the vendor sends out pretty good messages....

Aug 2023
||
(0)
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VP/Other Executive

Loyalty, Product

All of the things that we are looking for are on Epic's development list, like additional reporting...

Aug 2023
||
(0)
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Director

Product

I would like to change how payment plans are set up. Patients are asking to make payments weekly or...

Aug 2023
||
(0)
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VP/Other Executive

Product

Epic's products are interconnected, so users don't have to pay to turn different things on. They...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

Epic is an amazing company to work with. They are very forward-thinking and innovative, and they are...

Aug 2023
||
(0)
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Director

Value

If we want a feature with bells and whistles, Epic is going to say there is a licensing fee.

Aug 2023
||
(0)
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VP/Other Executive

Product

If a user is billing for a procedure, they can set things up so that all of the supplies aligned...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

Epic consciously reaches out to us and tells us what they think of our performance. They also help...

Aug 2023
||
(0)
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Director

Product

We like the ease of use, the automation, and the capture of information. The way that Epic has the...

Aug 2023
||
(0)
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Director

Loyalty, Value

As Epic grows in their ability to do virtual things, I think that they will eventually phase out a...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Epic has certification programs and ongoing continuing education as well as user groups. They have...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Value

Users can build the product to charge for what they want it to charge for. The product helps with a...

Aug 2023
||
(0)
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Director

Operations

Epic's training is really top notch as long as people realize that their training is based on the...

Aug 2023
||
(0)
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Director

Relationship, Product

Epic is great with interoperability. They have continued to expand their systems' interoperability...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

The product is very easy to use. Sometimes folks struggle with some of its changes. Epic has almost...

Aug 2023
||
(0)
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Director

Relationship

Epic is very proactive. They are constantly asking us whether we have considered different things.

Aug 2023
||
(0)
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Director

Relationship, Product

Epic has reporting tools available to us to move outcomes forward. We always get good things from those....

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

The product is a really transparent system. We have dashboards where we can see all of our charges....

Aug 2023
||
(0)
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 or  to see details.

Director

Culture, Relationship

Epic works very hard to keep all of their promises. They work very hard to keep and not miss the...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship, Product

I gain a greater appreciation for the functionality and how integrated and seamless EpicCare...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

There are some specific things that Epic could improve related to some of our coding workflows....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Epic may have a vision, but they don't advertise it or share it well. From an end-user perspective,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Epic has not gone above and beyond. They are about where they said they were going to be. The system...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Beacon is very complex, especially for providers. There are a lot of pieces to it, and no one...

Aug 2023
||
(0)
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 or  to see details.

Director

Product, Value

Beacon needs a lot more integration with NCCN guidelines. There is so much touted opportunity that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Epic is expensive, but if I wanted separate modules and separate hardware for all the things we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If a health system uses Epic's EMR, integration is the easiest thing. Other sites can essentially...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

For Secure Chat, I would like to see the ability to remove myself from receiving notifications from...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Everything works as Epic promotes. The vendor partners very well with all of the vendors that we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Some of Epic’s recent upgrades have saved time for the users. Instances of downtime are very minimal....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are still some opportunities to reduce the number of clicks things require, and there is a lot...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic's system is one of the most expensive systems out there, but it is probably well worth the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The big benefits of Resolute Hospital Billing are the work queues that it has. We have a single...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One thing that I don't like about Epic's system is the reporting. Getting big reports out of the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

There has been reasonable improvement in the past few years in the user experience. Epic typically...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Relationship

As far as building Medicare and Medicaid contracts goes, Epic is pretty good about releasing stuff...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Things are pretty seamless as far as upgrades go. The functionality hasn't changed a lot in the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We have been able to improve our overall reimbursement. We are doing up-front contractual things now...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart is much better than other solutions we have tried in terms of being able to get patients the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...

Aug 2023
||
(0)
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 or  to see details.

CIO

Product

We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

On the EHR side, the clinical application and the Resolute application are very compatible....

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

The biggest challenge with Community Connect Resolute is getting the reports we need, and I don't...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic has done a great job of supporting us. They are really embedded in our team, and they make good...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Community Connect EpicCare EMR is a one-stop shop. It has helped us provide quality care that leads...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The thing that has been great working with our host is that, as we continually talk with them and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Moving to Epic was probably one of the best decisions our organization has made, and Epic continues...

Aug 2023
||
(0)
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 or  to see details.

CMIO

Relationship

Epic typically doesn't overpromise. However, they just did an upgrade where we thought there was...

Aug 2023
||
(0)
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 or  to see details.

CMIO

Product

Part of the process of onboarding a new physician is going over Secure Chat, and new physicians look...

Aug 2023
||
(0)
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 or  to see details.

CMIO

Product, Value

Secure Chat is a fantastic tool; it is probably one of the best things Epic has implemented, and I...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

We like how the system is so automated in terms of submitting charges to insurance companies and...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

It is sometimes hard to make the system do what we want it to do. We have to manipulate some things...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

On claims, if certain insurance companies don’t like a code or two codes together, Community Connect...

Aug 2023
||
(0)
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 or  to see details.

Director

Product

MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.

Aug 2023
||
(0)
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 or  to see details.

Director

Product

We would like to see more integration with processing systems for outpatient prescriptions from...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...

Aug 2023
||
(0)
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 or  to see details.

CEO/President

Relationship, Value

Our host has been a really good partner for us, so they have made Epic's system cost effective....

Aug 2023
||
(0)
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 or  to see details.

CEO/President

Relationship, Product

If we tried to take Community Connect EpicCare EMR away from staff and doctors, they would revolt....

Aug 2023
||
(0)
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 or  to see details.

CEO/President

Product

The biggest battle that we have right now is the slowdown in the eyes of the doctors in terms of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

There is so much clicking in the EMR. We just added a new provider, and the staff is just going nuts...

Aug 2023
||
(0)
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 or  to see details.

CIO

Relationship, Operations

I have frequent meetings with people from our host site. When it comes to ongoing training, Epic has...

Aug 2023
||
(0)
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 or  to see details.

CEO/President

Culture, Value

Epic needs to get their costs in line. They can't keep offloading all the costs on me. The cost of...

Aug 2023
||
(0)
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 or  to see details.

CEO/President

Operations, Product

The upgrades have been really good. Our host has split those out now to where we are not waiting on...

Aug 2023
||
(0)
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CEO/President

Relationship

We have a pretty good relationship with our host. They don't move as fast as we want them to, and we...

Aug 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

When we share something that we want the vendor to look at, our Epic BFFs are pretty good about...

Aug 2023
||
(0)
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 or  to see details.

CIO

Value

The main thing with Community Connect is that Epic offers so many more items than our host site...

Aug 2023
||
(0)
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Nurse

Product, Value

I have no idea how much the product costs, but it has benefits. The entire system being in one...

Aug 2023
||
(0)
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 or  to see details.

Nurse

Loyalty, Product

Things with EpicCare Inpatient EMR have been fine. When we change products, we always think we are...

Aug 2023
||
(0)
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 or  to see details.

Nurse

Culture, Relationship, Product

I feel like we were promised some things that didn't actually come to fruition with EpicCare...

Aug 2023
||
(0)
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 or  to see details.

Nurse

Relationship, Product

We go through frequent updates with Epic. They are always innovating, and we can always make...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

The training from Epic is actually good, but it does have some downsides. The way that Epic presents...

Aug 2023
||
(0)
 Thank you  Helpful

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Nurse

Product

When the schedulers go to schedule an appointment, they drop in the day that they are looking for....

Aug 2023
||
(0)
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 or  to see details.

Nurse

Product

The product is not intuitive. There are a tremendous number of screens that we need to get through,...

Aug 2023
||
(0)
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CMIO

Product

We are one of the larger users of Cupid. Other Epic products are more heavily used across the Epic...

Aug 2023
||
(0)
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CMIO

Relationship

Epic’s support team is really good at resolving problems. We usually have dedicated technical...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We would like to see a way where the platform can seem more seamless to our end users. We don’t know...

Aug 2023
||
(0)
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CMIO

Product

With the reports that we have, it is very hard to delineate meaningful interactions, and that can be...

Aug 2023
||
(0)
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 or  to see details.

CMIO

Product

From a technological standpoint, our experience with the product is going very well. A lot of people...

Aug 2023
||
(0)
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 or  to see details.

CMIO

Product, Value

The value of all Epic modules is interoperability. This product strongly supports that by maturing...

Aug 2023
||
(0)
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CMIO

Operations

When we went live with some new structured reports in Cupid, even though people were familiar with...

Aug 2023
||
(0)
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CMIO

Product

Cupid adds so many discrete values within the reporting structure. When we transmit things across...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

My one problem with Epic is that there are so many upgrades. We have upgrades every six months. Once...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Epic strives to improve, stay current, and use feedback from other organizations. Even though I...

Aug 2023
||
(0)
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 or  to see details.

CIO

Loyalty, Value

The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

From an end-user standpoint, we would like to see a little more guidance when we are not doing...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Product

Epic a lot of times updates things regardless of what we do. It just seems like things are coming,...

Aug 2023
||
(0)
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Director

Product

The system is what we make of it, including how we build it and how people want us to build it. The...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

Epic is really great with their updates, upgrades, and implementations. They always have sessions...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We have never seen someone at a very high executive level from Epic.

Aug 2023
||
(0)
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Analyst/Coordinator

Product

We have a ton of reports from Epic. There are a ton of things that we can pull out across the board,...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

With Cupid, we didn't get as many implementation instructions as we did for another Epic product,...

Aug 2023
||