Epic Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
Epic is very responsive. We don’t take advantage enough. If we ever have a question about something...
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Loyalty
We would never unplug EpicCare Ambulatory EHR, nor have we ever thought of going to a different EHR....
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Loyalty, Product
I have come to the conclusion that the issue with Epic is us. We wanted to be so friendly to all the...
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Relationship, Operations
The people on our project team from Epic were green. They didn't have answers for a lot of the...
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Operations, Value
Epic struggles in the ambulatory space. Organizations that focus on the ambulatory space should be...
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Loyalty, Relationship, Operations, Product
Even though we have been on the system for a few years, we have found Epic to be more or less...
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Product
Epic's system would be my number-one consideration if I were in the market for a new core EHR or PM...
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Value
Epic doesn't avoid charging for every little thing. Due to the way they are handling a conversion of...
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Product
Integration is one thing Epic does really well. Epic's integration with the PACS is flawless and...
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Operations, Product, Value
With EpicCare Ambulatory EHR, there is definitely more screen work and more steps involved. It takes...
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Product
Epic has been very good with ambient AI and delivering it to the doctors. That has taken our worst...
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Relationship, Operations, Product
I would advise a friend who is implementing EpicCare Ambulatory EHR to know their workflows and what...
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Culture, Product
We have had no trouble with integrating third-party applications into Epic's system. As long as we...
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Culture
Epic did roll out the all-you-can-eat model for AI instead of a per-click model, and that was a good...
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Product
Epic's system gives us a lot of different pathways to do things, but it does give us the monitoring...
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Value
One of the biggest advantages of working with a big company like Epic is that organizations will...
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Operations
Epic did a really good job of accommodating what we needed during the implementation. It was...
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Relationship, Operations
When we went live on the cloud with EpicCare Inpatient EHR, it was pretty seamless and uneventful....
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Relationship, Product
Epic is still the only really integrated EHR suite out there, and that is a blessing and a curse....
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Relationship, Product
Epic is not listening to their customers as much as they should be. Epic has grown so much. They are...
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Relationship
Epic is very responsive. For example, we recently had an issue, and they had every technical...
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Value
Epic continues to tick me off. Unexpectedly, Epic is starting to nickel-and-dime on everything....
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Product
Epic’s upgrades are not well tested anymore. We end up with lots of things that didn't happen...
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Relationship, Operations, Product
Epic has fewer experienced analysts, and I think they are stretched very thin. Epic tries to go very...
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Culture, Value
Epic could improve their pricing, but I guess the price comes along with them being the top in their...
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Loyalty, Product
Epic is doing a lot with the AI space. They have been keeping up on that and doing a great job. But...
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Relationship, Operations
Epic is the leader in the space. They are the top dog. They have really great support, and providers...
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Product
We use Secure Chat to communicate with the doctors and nurses about authorization and authorization...
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Operations
Epic provides in-depth details for training on where to go and how to use Secure Chat. The solution...
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Relationship
Epic’s support team usually responds within 24–72 hours, depending on the nature of the issue. It...
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Value
I would recommend Epic overall to anyone, assuming they can afford it.
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Product, Value
By using multiple solutions from Epic, we definitely get deeply integrated workflows that come...
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Product
Navigating the disconnect in the development of Epic products is extremely difficult. We haven't...
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Product
We were the first organization of a certain type to jump onto Epic's software, so we were a guinea...
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Operations
Epic provides training, but it is often not tailored to our exact build. It is more umbrella...
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Product
Epic is pretty good with integrations with third-party applications. There are some bumps in the...
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Loyalty, Product, Value
On the whole, I have been very happy with Resolute Professional Billing. It is a great solution for...
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Relationship
Epic has a very good, robust web platform for customer support. We can pull information and training...
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Product, Value
Resolute Professional Billing has improved our financial situation. It does not reduce the cost, but...
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Value
A lot of things on Epic’s road map tend to get extended for many years above what Epic previously...
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Product
EpicCare Inpatient EHR works well within its own environment. It has tons of different modules, but...
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Relationship
Epic is always engaged. We have calls with them. They are always available if we have issues,...
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Operations, Product
One of the big problems is that Epic’s EHR covers so much stuff that it is very difficult to...
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Relationship, Product
Our IT folks get a resolution from Epic within a couple of hours. I usually get a resolution right...
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Relationship
We meet with Epic regularly and feel very comfortable asking them any questions that arise from...
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Relationship, Operations
Integration is easy for EpicCare Inpatient EHR. Epic reaches out to other organizations that may be...
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Relationship
The vendor has been looking into more efficiency tips for documentation and ways to save end users'...
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Loyalty, Product
We are currently using a specialized care management platform that integrates a little with EpicCare...
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Product
We are still having issues with our staff members not being able to see lab orders in the system. We...
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Product
I like Beacon because it has a lot of shared information. For example, we can see whether a primary...
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Relationship, Operations
Epic's support is okay. When we were working with another vendor, that vendor wasn't only on-site...
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Product
We are still working out some of Beacon's kinks, but I think that is more because we have a...
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Product
Epic is releasing new tools, but they are a bit slow. Epic's new tools aren't quite as sophisticated...
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Relationship
I think Epic does a reasonable job. They are accelerating their integration options and support....
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Product
Beacon's screens are way too busy. It feels like there are 300 buttons on every screen. That makes...
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Product
Beacon's integration with our entire medical chart is one of its biggest strengths. Beacon is a...
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Operations, Product
A lot of Epic's trainings are a bit too generic. That can make it difficult for users to make the...
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Product
The challenge with Beacon is that it is not built to reflect our workflows. I understand why, but...
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Loyalty
We chose Epic Behavioral Health because we have an Epic-first mentality unless something isn't going...
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Operations
We recently implemented Epic Behavioral Health. Our behavioral health colleagues have been looking...
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Product
We can’t search in Secure Chat. There are certain features that would make the solution more user-friendly....
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Operations, Product
We have a fairly customized version of Cupid. We spent a lot of time getting it how we wanted it...
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Product
The one thing that seems to bother our EP team is that the system's reports show up under the...
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Loyalty, Relationship, Product
Epic is super responsive and really helpful. We are happy with them. Epic is working on a lot of AI...
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Loyalty, Product
Choosing Epic was the biggest mistake we ever made. I think the system is not good. Epic doesn’t...
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Relationship
We talked to someone recently who didn’t name any products but mentioned that there are products out...
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Loyalty, Relationship
Initially, Epic requires the customer to build the product, and that doesn't make any sense to me....
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Operations
Epic had people who assured us they knew what they were doing in the implementation. When I came...
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Value
We hear all these accolades about Epic’s hospital system, so I think we assumed things would be the...
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Product
The clinicians can't just have home health supplies. The ones that the home health team bills for...
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Operations, Product
Epic is having an update, so all the clinicians in home health have to come on-site for the update....
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Product, Value
Epic doesn’t drive tangible outcomes the way I would like to see them do it. Everything about the...
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Operations, Product
The documentation is pretty basic, but there are some things that could be easier. The system is not...
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Product, Value
In terms of the product’s quality, I won’t give it anything more than the lowest possible score.
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Relationship
The vendor’s executives get involved, but they are highly inefficient at helping; they are always...
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Relationship
We had the worst Department of Health survey of my career because of Epic, and it resulted in a big...
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Product
I have used many EHRs during my years in the medical field. Epic's EHR is by far the easiest to use...
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Value
Epic handles costs better than other vendors, although they do charge for integrations. There are...
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Operations
One of the ongoing challenges with Secure Chat has been clinician adoption. During rounding,...
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Loyalty
The number-one benefit and reason why we chose Healthy Planet versus another product is that it is...
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Product
There is a large opportunity around the HCC content. We are early adopters, so we have the most...
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Value
Epic is pretty good about not charging for every little thing. They come out with some good things....
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Relationship
For the most part, Epic does a good job engaging with our organization and helping maximize the use...
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Relationship, Product
There is some frustration with Epic’s monopolistic approach and the perception that they prefer to...
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Relationship, Product
There are no major issues with EpicCare Inpatient EHR. It continues to meet organizational needs and...
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Relationship, Product
Sometimes Epic throws in a lot of unneeded changes in their updates that cause unnecessary...
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Relationship
Epic has a lot of turnover of their analysts and BFFs. When a vendor is always turning over BFFs,...
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Product
EpicCare Inpatient EHR is much easier for the younger generation. They have no problem because they...
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Product
Most of our third-party integrations are more like diagnostics for radiology and imaging. We...
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Loyalty, Product
Nobody wants to be on the most current version of EpicCare Inpatient EHR because the most current...
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Value
Epic is starting to get a little bit better at this, but each application that we have within Epic...
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Operations, Value
During the pandemic, Epic allowed everyone to do online training. Post-pandemic, they decided that...
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Product
With EpicCare Inpatient EHR, we are having some issues in the OR space. We need to make sure that...
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Product
I can't think of any improvements that Epic could make to Dorothy off the top of my head. I like the...
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Relationship
Epic meets our needs. They have advertised what they do, and they have expressed whatever...
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Relationship, Product
As long as we use all the Epic products, things work out beautifully together. When we start to try...
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Relationship
I can get in touch with Epic’s support staff in 20 minutes, and they will help me with something if...
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Product
The foundation of Epic’s new stuff is the ability to spin up groups easily in Secure Chat. The...
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Product
The line between third-party push notifications and Secure chat is becoming thinner. The flow of...
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Product
Using multiple offerings from Epic means that everything is fully integrated, and everything talks...
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Value
Some of Epic’s AI functions cost extra, and API upgrades have a cost now, but they are not...
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Loyalty, Operations
Epic doesn’t do training; they give us good information, but we really have to train on things....
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Loyalty, Product
Some people just innately struggle with EHRs, so we wonder whether we can remove some of the clicks...
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Product
EpicCare Inpatient EHR can get complicated sometimes, but out of all the EHRs out there, EpicCare...
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Product
I wish Epic had a better process for controlled substance tracking. That is something that the vast...
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Relationship, Operations
We have regular meetings with Epic. They allow our users to vote on the upgrades, so I would say...
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Product
Beacon can be a little bit tricky and complicated to use because of the day schedules that it uses....
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Relationship
The support team and technical personnel from Epic that we work with are actually really good. We...
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Product
Beacon does medication configuration for the rest of the system better than other Epic solutions do....
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Operations, Product
Epic's updates are frequent. The vendor has quarterly releases that they strongly encourage us to...
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Operations, Product
Once all of the kinks are worked out, EpicCare Inpatient EHR performs as expected. Epic's system is...
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Operations, Product
A lot of our frustration with Epic comes from how difficult it can be to get users the access that...
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Loyalty, Product
Each end user had a different level of technical comfort, but overall, the organization's...
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Loyalty, Relationship, Product
The main functionalities we still rely on third-party applications for are our blood bank, OB and...
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Relationship
If an issue arises, Epic will often identify and address it before we even notice. When we do...
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Relationship, Product
We are closely aligned with Epic. There are some small challenges, but those challenges are not...
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Loyalty, Product
EpicCare Inpatient EHR serves as a fully integrated single source of truth for patient care. It...
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Relationship, Product
There is never a technical barrier to integrating with third parties. However, if a third-party...
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Culture, Value
I don't feel nickel-and-dimed by Epic. Occasionally, there will be a new license that we will need...
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Product
My doctors would say that Epic's system isn't always user friendly. I think some of the individual...
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Relationship
I feel like Epic has backed off a bit in terms of proactive support. That may just be the vendor's...
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Loyalty, Product
I have always been a fan of Epic. My likelihood to recommend them is very high. I don't think anyone...
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Relationship, Product
If there is a problem, it always goes up Epic’s chain of command.
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Product
Epic gives us releases. We update things at least twice every year. We don't have the same thing...
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Loyalty, Relationship, Operations, Product
We are excited to have Abridge integrated, but the lack of integration is due to our host. Our hub...
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Product
Community Connect EpicCare EHR's reporting could be improved; that is something that we are digging...
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Loyalty, Product
We are all in on Epic right now, and until we decide that needs to change, Epic is our plan for the...
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Value
Community Connect EpicCare EHR is pretty expensive, so I can’t give it the highest score for money’s...
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Operations
The initial training for Community Connect EpicCare EHR was fantastic, but it was configured and...
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Loyalty, Relationship
I worry a bit about what Epic's road map is going to look like in the long term when they announce...
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Operations
Epic was on hand with us during our implementation. We did online training wth Epic. That training...
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Operations
When we initially went live with Dorothy, Epic was on-site and did a training session. The vendor...
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Relationship
I would absolutely buy Dorothy again. I love Epic. They are actively involved with us. We have a...
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Relationship
It is very hard to get in direct contact with any leaders or people in a higher position at Epic. We...
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Product, Value
The benefits our organization has realized by using multiple solutions from Epic are provider...
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Relationship
Epic is always willing to jump into meetings and resolve Sherlock logs. The vendor is extremely...
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Product
I love the system's dashboards. I can dig into the things I see on the dashboard and get reports...
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Relationship, Product
One of my pet peeves with Epic is when they change things with quarterly updates. I feel like users...
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Culture, Value
With Epic, we charge a lot for every little thing. It would be better if Epic could bundle some...
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Product
Resolute Professional Billing is very complex. It has a long learning curve, and there is a lot on...
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Value
I like that the solution is focused on professional billing. I think it is a good product. The...
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Relationship
The vendor isn't extremely proactive. They need to look ahead at how their business is changing. For...
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Relationship, Product
Integration is probably the number-one benefit we have received from using multiple solutions from...
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Loyalty, Relationship
If we were hypothetically in the market for a new EHR, we would stay with Epic. I would pick them...
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Loyalty, Product
I like the AI summarization with EpicCare Ambulatory EHR. We have been using that, and people have...
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Product
Provider scheduling is a functionality we use third parties for, but I feel like it should be part...
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Product
I think Epic is doing this, but when they make an improvement, it would be nice if it were more...
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Relationship
Epic does keep all their promises. They make it right if something doesn't work.
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Product
What we appreciate about EpicCare Inpatient EHR is the integration across the system. Epic has been...
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Product
The pharmacy management software in EpicCare Ambulatory EHR is really controlling. Because I’m not a...
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Product
We like the connectivity around the hospital with EpicCare Ambulatory EHR. For patients who don’t...
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Relationship, Product
EpicCare Inpatient EHR is very stable, and it is the gold standard, even if it is expensive. We...
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Product
EpicCare Inpatient EHR is a lot to learn and has a lot of stuff. It has made charting and stuff much...
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Relationship
Epic never keeps their promises. There is functionality that they always promise is coming, and we...
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Product
There are so many different workarounds in Secure Chat for different iOS and Android platforms. For...
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Loyalty, Product
Epic has lots of the functionality that we all want, but it comes out in a somewhat half-baked way....
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Loyalty, Value
I feel that the blood bank should be part of EpicCare Inpatient EHR. I wish ambient listening were...
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Relationship
Epic is really good at proactive service. Epic lets us know what is coming way ahead of time. As...
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Product
We have Epic LTC up and running, and amazingly enough, although the rest of the organization doesn't...
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Relationship
The vendor's support people are excellent, and Epic’s service is pretty proactive, but it could be...
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Operations
Epic is trying to make a somewhat radical change in how they train for upgrades. They used to...
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Loyalty, Product
No one in their right mind is on the latest version of the solution because we can't stay on the...
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Value
Epic could do better at avoiding charging for every little thing, but they are a lot better than the...
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Product, Value
Integration is one of the main reasons so many people stay with Epic. I would absolutely buy Epic...
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Product
Epic LTC is very stable, but the number of special updates we need has spiked recently. I like the...
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Loyalty
If Epic has something, we will use it. We don't use everything that Epic offers, but we will pick...
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Relationship
It depends on the time of day, but during business hours, Epic's support people will usually get...
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Loyalty, Product
Epic has very robust AI offerings. There are a lot of things that could be done in the system, and...
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Value
Epic's systems are expensive. They are not cheap, but we get what we pay for. Epic's systems are...
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Relationship, Operations, Product
Epic's updates are very scripted and well managed. All of Epic's processes are documented.
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Value
Epic's system is worth the money because it actually costs less in the long run.
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Loyalty, Product, Value
One tangible benefit that we have seen from using multiple solutions from Epic is that everything is...
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Relationship
Epic's support is by far the best support that we have ever received from any vendor. Epic's support...
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Relationship
Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...
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Relationship, Product
Epic doesn’t meet all our needs. There is little room for improvement. But they have a diversity of...
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Product
Epic has kept all their promises about Healthy Planet so far. They fix all the problems. I like the...
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Culture
Epic has everything, but there is a separate purchase to get something, and it takes them forever to...
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Product
I would love real-time data from Healthy Planet. If someone has an exam, as soon as the charge gets...
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Value
Epic’s build time and costs are ridiculous. Their additional fees are where I get frustrated. We buy...
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Operations, Product
The problem with EpicCare Inpatient EHR is that there is no standard workflow. There are four or...
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Product
I like the templates in EpicCare Inpatient EHR. I like the idea that there are various ways to do...
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Relationship, Operations
When we implemented Resolute Professional Billing, things were a little uneasy, and we needed more...
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Loyalty, Relationship
Epic will show us some big changes that are exciting at the user group meeting, but we have to wait...
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Value
Out of the box, we get what we pay for, but we are kind of a unicorn organization, so we pay quite a...
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Relationship
Epic is an industry leader, so I feel like we are getting offered the best of the best early on, and...
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Product, Value
If I were in the market for a new system, I would consider Epic's system every time, and I have...
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Product
There is still a weakness or need for improvement in how Epic integrates external data. They have...
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Product
We are using all the base functionality of Healthy Planet, and we have also implemented Epic's...
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Product
Due to the lack of options in the market, I would buy EpicCare Ambulatory EHR again. It is a good...
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Relationship, Product
Epic is not as proactive as they could be. With Epic’s road map, they usually forecast that...
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Relationship, Product
If we want interoperability with hospitals in our area, we are basically forced to be in the Epic...
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Operations, Value
The number-one benefit of using multiple Epic solutions is that implementation is much easier...
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Operations
Epic really does not provide us with insights into training when we go live. We have to create our...
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Relationship
Epic really does a good job in customer engagement. We have a really good engine with their help...
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Relationship
Epic makes it very difficult to be innovative. If we are trying to be an alpha organization, like a...
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Relationship, Product
The problem with Epic is that Epic will do everything except for the final thing we need. They will...
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Relationship
Epic’s salespeople are good, and the Epic support is good. Epic’s modules are good. Epic’s solution...
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Relationship, Value
We brought in another firm to help us improve our revenue cycle. Epic could have done the work, but...
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Value
Epic doesn't cost a lot. The license cost is dirt cheap. The thing that makes them expensive is when...
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Loyalty, Product
Epic is going into the world of AI, but they are not in the cloud yet. That is such a shame. Epic...
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Loyalty, Operations, Product
I don't feel we have a whole lot of integration. The training is kind of in the middle of the road...
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Relationship
We have a dedicated resource right now from Epic, and that person has been helping us. That person...
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Product
Some people navigate the system very well. Others say it is not as intuitive. What I have heard from...
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Product
The product works the way it is supposed to.
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Relationship, Product, Value
When it comes to Epic’s responsiveness and ability, they do well. In terms of getting our money’s...
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Culture, Value
Epic nickel-and-dimes with their AI features. The number of their new tools and features is...
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Loyalty, Product
We are using all of Epic's tools. The benefit of that is that everything is within the workflow that...
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Loyalty, Product
A lot of things are in flux right now, especially with Epic's AI tools. There are things that are...
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Loyalty
Looking at the functionality that Epic's system has, I think that MyChart Central will be really...
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Relationship
We have been doing well with Epic. We have a lot of things going on. Epic is very helpful to us with...
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Loyalty, Product
Epic has programs like Honor Roll, Gold Stars, and Keeping Current that provide financial incentives...
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Product, Value
Even with our customizations, we have been able to take Epic's updates in a safe way. We still have...
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Culture, Relationship
Some of our technical support representatives from Resolute Professional Billing are good, but the...
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Loyalty, Relationship, Product
Some of the functionality that Epic is rolling out is really impressive, especially in terms of AI...
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Relationship
Our Healthy Planet TS has sent me a couple of alerts about some functionality issues, so Epic is...
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Product
We have had some impact on immunization rates and colorectal cancer screening because of Healthy...
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Operations
During the go-live, I wanted more hands-on perspective and support. I wanted more boots on the ground....
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Relationship
With ongoing support, Epic could improve their turnaround time with our online tickets. A lot of the...
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Relationship, Product
We get the benefit of having both the administrative and clinical teams in the same environment. We...
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Product
We use a separate scheduling solution. Epic doesn’t have that capability to the level we need....
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Product
When I compare the pros of Epic's system to other EHRs, the Epic functionalities are the best that I...
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Relationship, Product
Dorothy has improved over the last couple of years, and I have recommended Dorothy to other...
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Operations
There is just a lack of out-of-the-box training for a new, Epic-naïve employee; I don't think we can...
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Loyalty, Product
Sometimes Epic makes commitments, and from a developmental standpoint, they are just not able to do...
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Loyalty
Dorothy is pretty good. It is going to undergo a fundamental change in the way it operates. Today,...
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Product, Value
The benefit of using all these solutions from Epic is great because everything is in-house and...
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Loyalty, Product
Our access to population-level analytics and predictive models is pretty large in terms of the...
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Operations, Product, Value
In the interoperability space, even though I can pull data, it is really difficult to use. Epic has...
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Product
One of my biggest asks of Epic is that installs should not come with unnormalized data. I know that...
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Operations
We have ownership over a lot of the ongoing training, but the Epic-provided training is pretty good....
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Relationship
Epic has a robust community of clients that come together to solve problems, and they listen. We...
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Culture, Relationship
When it comes to Epic keeping promises, it is sometimes important to clarify what the question is...
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Product
There are so many benefits to EpicCare Ambulatory EHR, but the top one that comes to mind is that we...
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Culture, Value
In general, Epic has avoided charging us for every little thing. There are a lot of ancillary fees,...
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Product
Compared to Epic’s competitors, EpicCare Ambulatory EHR is a competitive product. There is...
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Product
A single patient record is obviously the big win with Epic. We have all of the patient's care in one...
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Loyalty
It seems like the pace and the breadth of Epic's road map has accelerated recently. Over the last...
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Relationship, Product
I am pretty darn positive about Epic’s products, but integrating with other products is not...
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Loyalty, Product
One of the primary reasons why we have not adopted Epic's lab solution earlier is the lack of a...
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Relationship, Operations
Engaging with us to help maximize our use the of EHR is probably a place where Epic excels compared...
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Relationship
Sometimes we just have to keep after our Epic host for certain things that we may need. We piggyback...
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Product
Community Connect EpicCare EHR is much better than what we used to have. It is easy to read. With...
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Relationship, Value
I don't have issues with Epic integrating with third parties. Companies want to protect their IPs...
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Loyalty, Relationship, Product
Epic is now delivering new technology that meets our needs. They listen, and the things on their...
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Operations
Epic’s entry-level people sometimes aren't as knowledgeable as some of my own people. That is...
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Relationship
Epic is super proactive. Epic has a centralized model, so their executives come when we ask. But...
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Relationship, Product
Epic has great analytics. Epic’s product is strong. Epic has moved to quarterly updates, and the...
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Product
Many people in the industry say that Epic’s UI is still not like an Apple product, which is what...
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Relationship
I never have anything bad to say about Epic. Their engagement model is solid. They share what we are...
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Relationship, Product
There is always room for growth when it comes to Epic meeting all of our needs. Epic's technology is...
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Loyalty, Relationship
Epic has a fantastic vision. They are leaps and bounds ahead of everyone else in their current and...
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Loyalty, Product
Anytime we can stay with Epic versus another bolt-on option, it will generally be better received...
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Loyalty
Secure Chat has an additional piece to it. That is the VoIP. It is super expensive. We are very,...
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Product
The system integrates really well with our EHR, and it has fewer points of failure than our last...
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Operations
We just did an upgrade of EpicCare Inpatient EHR, and it went off without a hitch. Epic's team did...
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Operations, Product
The system is a little complicated just because of all the moving pieces and the fact that we must...
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Product
Rover is a little bright spot. We can use our phones for some things now, but we still have to open...
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Loyalty, Product
We are working toward compatibility with tablets in the home. Epic is already in the process of...
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Product
EpicCare Ambulatory EHR is user friendly. It has really powerful bulk ordering potential with...
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Relationship
Epic is extremely responsive to feedback, and they are constantly improving its product and their...
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Product, Value
The specific and tangible benefits that our organization realized by using multiple solutions from...
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Product
In EpicCare Ambulatory EHR, we would like end users to sort results like laboratory, imaging, and...
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Relationship, Product
Epic is a tried and true vendor. Most health systems use their solutions. Epic is always coming up...
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Loyalty, Product
Obviously, the system is doing what we need it to do, or else we wouldn't have it. We have no choice...
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Relationship
We all have things that we don't like or that we like better. But for what the system is, it does...
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Relationship
We get pretty fast resolutions with Epic. We also have a helpline that we can go directly to. Plus,...
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Operations
Our implementation with Epic was pretty much seamless. They were really on the ball and had people...
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Product
Beacon is not super intuitive because there are five different ways to do everything. We can do the...
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Relationship, Value
I don't think we would have Beacon if there were unexpected costs. I don't hear our staff...
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Loyalty, Relationship
Epic's whole goal is to constantly put best practices in their solutions so that they can prevent...
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Relationship, Operations, Product
Epic is very big on new technology. Epic keeps our organization updated on the best workflow...
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Loyalty, Value
From the project side of things, Epic's system has a price tag attached to its checklists when...
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Relationship
Epic's frontline support people who are assigned to each solution have too much on their hands. It...
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Loyalty, Relationship, Product
I like the overall idea of Beacon. It provides our providers with all of the order sets that they...
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Relationship, Product
Epic has a way of doing the same thing in multiple ways, and that way tends to be confusing...
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Product
I think that some of Beacon's orders could be improved. One example is with oral chemotherapies....
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Loyalty, Relationship
Epic is the best vendor we have, bar none. We are Epic enthusiasts. Epic's road map looks solid....
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Loyalty, Product
It seems like Epic is making investments where they need to. The things that Epic is doing in the AI...
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Loyalty, Product
In terms of Epic getting into the ERP space, most of the bigger Epic organizations have already gone...
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Culture, Value
Historically, I would have said that Epic didn't nickel-and-dime us, but they have recently started...
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Loyalty, Product
If there is going to be something that differentiates the ambient speech third-party systems from...
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Product
I would like to be able to use Secure Chat for more things and offer more customization than we...
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Relationship
From a feature-development standpoint, we still kind of feel like Epic is operating on their own...
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Operations
In general, Epic does a good job with new module implementation. Our most recent module install was...
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Relationship
I think Epic is very proactive. Having used a lot of EHR vendors in the past who tend to minimize...
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Product
Epic has always had busy screens; users can’t just jump in and start using it. There are a lot of...
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Relationship
Epic's executives are very accessible, and we have high-level contacts within the organization.
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Product
We have struggled a bit to keep up and operationalize all of the capabilities that Epic is now...
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Loyalty
Based on what I know about the industry and what I know about what we have been able to accomplish,...
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Relationship
Our customer support teams, including our BFFs and our TS folks, are very quick to respond. When we...
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Product
Epic needs to figure out how to better optimize In Basket workflows. I think with all the features...
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Culture, Value
Epic has been doing a lot to reduce our costs and licensing fees, so that has been nice.
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Relationship, Product
Interoperability is incredible with Epic. The new suite of AI automation features is unmatched...
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Relationship, Product
The system is an all-in-one tool. We deal with the same people and don't need to worry about...
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Loyalty
I think the thing I wanted Epic to improve was something they tried to introduce at a summit. Within...
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Product
With EpicCare Ambulatory EHR, I wish there were more information icons available. End users instead...
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Relationship, Operations
Epic helps us, but on the training side, it usually takes a little longer to get help.
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Product
One benefit we have realized is good interoperability. We have one centralized system that we can do...
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Relationship, Product
The functionality of Resolute Professional Billing doesn't support all of our needs. We do submit...
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Relationship
Epic is very collaborative. They have a sense of urgency depending upon the issue at hand. And they...
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Operations
The implementation of EpicCare Ambulatory EHR was a long project when it really didn't need to be....
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Product
We have been on Epic Behavioral Health for a long time. It just works and does what we want it to...
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Relationship, Product
Epic continues to bring new functionality to Epic Behavioral Health. They are always changing things...
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Relationship
We engage with our Epic BFF and technical coordinator. We have had a few issues with our technical...
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Loyalty, Product
Healthy Planet was the old infrastructure before value-based care and AI, so now it is just bridges...
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Relationship, Product
I would love to be able to use Healthy Planet to chat with noncovered entities as a HIPAA-compliant...
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Relationship
We have a good team from Epic that we can work with if we need to.
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Loyalty, Product
With EpicCare Inpatient EHR, I am mostly excited about AI. I know that the vendor is incorporating a...
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Product, Value
Prelude is a pretty stable system, and Epic is not trying to change too much. Having multiple...
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Relationship
Epic does a pretty good job of providing executive involvement right away when it comes to physician...
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Value
Epic is getting better at avoiding charging for things. They are starting to lump a lot of things...
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Operations, Product
The main benefit of Resolute Professional Billing is the end-to-end revenue cycle. The process...
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Product
Epic is really trying hard to expand and make things easier in the revenue cycle. Sometimes the...
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Loyalty, Relationship
I get stuff almost every day from Epic, and they have pulled in their legal team when we have had...
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Loyalty
Ambulatory-only clinics in hospitals only have a single billing office. We have Resolute...
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Product
If I were starting over, I wouldn't consider any vendors other than Epic. I have worked with other...
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Relationship
We get what we pay for with the system, but we pay a lot of money. When we have a problem, Epic is...
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Relationship, Operations
We have a really strong BFF and technical coordinator. Our BFF was on our implementation, so they...
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Culture
From a pricing perspective, everyone will say the vendor always has work to do. There was a lot of...
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Relationship
The AI cost model is helping. I think we have a good relationship. But things are easier for us...
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Relationship, Product
There is some really basic stuff that I hear through the grapevine people are submitting development...
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Relationship
Epic gets it when we ask for fixes on certain little things, but all we get is the typical response...
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Operations, Product
I would tell Epic that I need them to focus on developing their blood bank. Third-party blood banks...
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Value
There is a group at our organization that is changing to Epic’s system under our umbrella, but Epic...
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Operations
Training for the end users is a little difficult. It gets tough because we can't provide training on...
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Relationship
Epic will tell us up front if they aren’t sure on something, and they will confirm whether the...
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Relationship, Value
We have had some unique challenges, and Epic is really good about trying to make things work,...
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Operations
I think it is important to use the foundation system; it is worth doing. Customers should know that...
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Relationship, Product
Epic’s ability to deliver new technology depends on what that technology is. They are fabulous in...
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Culture
Epic doesn't always negotiate, and we are not of a size where we can really negotiate with Epic. But...
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Relationship
We have had an awesome and positive experience from the start. We have been so very blessed with our...
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Relationship, Operations
I have never worked with another EHR vendor that has their stuff together like Epic does. We have...
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Product
EpicCare Inpatient EHR has the ability to share information pretty well internally and externally....
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Operations
Epic is really willing to get all hands on deck here at the hospital to help us with training and...
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Loyalty, Product
There are quite a few functionalities we feel should be part of EpicCare Inpatient EHR, but they are...
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Loyalty, Relationship
We are pretty satisfied. Epic is meeting our needs. They have development coming out faster than we...
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Loyalty, Product
EpicCare Inpatient EHR is still a beast to deal with. Probably the least enjoyable thing about...
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Loyalty, Relationship
I think now is the time for Judy to hand the leadership reins over to someone else so that she can...
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Loyalty
Epic is still doing well. I don't really know what to make of the ERP announcement. We knew it was...
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Value
Epic's stuff is just all too expensive. In an environment where facilities are closing and people...
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Relationship
Executive involvement is outstanding for Epic. They are responsive when I need something, and that...
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Loyalty, Relationship, Product
At Epic's UGM, AI was in every breath they spoke. That is good. We want them to do AI. But deciding...
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Product
I would tell someone considering Secure Chat to try to commit their organization to really working...
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Relationship
The positive of an Epic Community Connect setup is that the support tends to be more direct. We...
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Operations, Product
The biggest red flag of using Epic through Community Connect is that we have to go along with the...
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Loyalty, Relationship, Operations
I went to the Community Connect Resolute user group meeting recently and talked to some people at...
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Relationship, Value
We are on Community Connect Resolute, which means we connect through a larger health system. So most...
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Relationship, Product
Epic is lagging a bit with their AI tools because they are going about AI methodically. There are...
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Loyalty, Product
Epic is moving toward supporting our integration goals. But they aren't quite there yet. We don't...
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Relationship
In general, Epic is pretty good about being proactive, but there was recently a security issue that...
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Value
We get a lot for the price, but Epic has a very expensive product. There are lots of bells and...
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Product
Epic’s SmartTools are excellent. I like our ability to customize notes specifically using the...
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Loyalty, Value
Previously, we had many different vendors, and when we went to Epic, one of our goals was to switch...
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Culture, Value
There are a lot of things that Epic provides that are included with the cost, but then there are a...
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Relationship, Product
There is nothing I would tell Epic to stop. However, the more attention Epic draws to themselves,...
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Loyalty, Relationship, Product
I don't care much about what Epic is doing, even though I'm driving my entire health system to Epic....
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Relationship
If I were Epic, I would be concerned about the new HHS and CMS leaders who see Epic as a vendor that...
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Product
Some features could be better in Secure Chat. In a previous electronic health record system I used,...
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Product
Secure Chat has been helpful, and I wouldn't want it to go away.
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Product
Not enough third-party technologies interface with Secure Chat, but Epic is trying to improve that....
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Relationship
Epic doesn't promise anything unless they are confident, so they for sure keep their promises.
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Loyalty, Product
We haven't configured everything yet in Healthy Planet. We are working on Cheers campaigns, which...
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Loyalty, Product
Everything is going well with Beacon. There are all sorts of IT challenges, especially around...
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Value
Epic charges for everything new. For example, the APIs with other solutions require a whole...
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Relationship
We have tons of access to executives from Epic.
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Loyalty
Epic announced that they were going to get into the ERP space, which they have been ignoring for a...
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Operations, Value
Epic’s ongoing training is very expensive and very generic. It could be specialized, or they could...
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Relationship, Product
It would be nice if Epic could find a solution to our road maps and the ability to maintain a road...
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Relationship
I like our relationship with our technical specialist. They are pretty savvy and very available, and...
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Product, Value
The specific and tangible benefit our organization has realized by using multiple solutions from...
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Value
Secure Chat costs a lot, but the cost encompasses all things.
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Operations, Product
When it comes to the solution working as promoted, Secure Chat obviously has a lot to do with...
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Loyalty, Product
The cash collections capability is the only deficit. It was behind, so we went with a third party....
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Product
Epic really does offer the best functionality. I am really pleased with Epic overall. Sharing health...
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Product
EpicCare Ambulatory EHR is just a lot. The good and bad thing about EpicCare Ambulatory EHR is that...
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Relationship, Product
Epic is doing a really good job of staying on the cutting edge. There is a lot of AI stuff out there...
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Product
EpicCare Ambulatory EHR’s blessing, the fact that it can do so many things, is its curse. Usually,...
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Relationship
We have no problems getting things fixed by Epic when we need to. The original salesperson that I...
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Value
With Resolute Professional Billing, we have seen some improvements in revenue, but we haven't really...
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Loyalty, Relationship
Epic has plenty of resources available that we can use to learn as much as we want. I don't recall...
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Product
EpicCare Ambulatory EHR is the best EHR I have ever worked with. It is pretty intuitive, and it...
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Loyalty
We are excitedly awaiting AI integration for EpicCare Ambulatory EHR. The big thing is that we use...
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Value
EpicCare Ambulatory EHR is the most expensive EHR I have used, and for a small organization like...
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Culture, Value
Epic was pretty up front with what the costs were going to be, and we didn't really experience any...
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Product
With our last upgrade for the solution, we were down for 40 minutes. When we had our previous...
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Relationship
Our Epic technical support folks and Epic management people get us what we need when we need it. The...
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Loyalty, Relationship
Part of Epic's success more recently has been getting all their customers through incentives,...
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Loyalty, Value
If I were hypothetically in the market for a new EHR, my number one vendor consideration would be...
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Value
Using multiple solutions from Epic has helped us reduce technology debt. Getting out of many...
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Relationship
Epic did some things early in their formation that initially probably didn't make it clear that they...
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Value
I have heard no complaints about the EP structured reporting. The users hardly ever complain. I...
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Operations, Product
Epic's update release process could be a bit more customized to our organization. They put a whole...
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Loyalty, Product
We are integrating EpicCare Inpatient EHR with a third-party solution for supply ordering and...
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Relationship, Product
It is super important to have multiple modules in the same EHR, and EpicCare Inpatient EHR does...
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Product
The benefit of using as many Epic modules as we can is that there is a common language, which...
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Loyalty, Product
I would still stick with Epic if we were in the market for a new solution. I haven't looked at other...
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Loyalty, Product
Generally, if we are using a third-party system now, we first looked at Epic's offering, and it...
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Operations, Product
Epic's system is hard to learn for the builders and IT staff. It has a lot of architecture that Epic...
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Operations, Product
There are a lot of busy screens in EpicCare Ambulatory EHR, and there is a lot of functionality to...
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Loyalty, Product
Care Everywhere is a feather in the cap. Epic's solutions fundamentally work. I have a lot of...
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Relationship
Epic way outpaces their competition. They are great partners on the customer support front. They...
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Loyalty, Product
EpicCare Ambulatory EHR has technology that provides a care management capability. That feature...
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Value
One of the great things about Epic is that they keep their promises. Epic's solutions require a huge...
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Culture, Loyalty
UGM was good. We always get something out of it. Epic had a lot packed into it about what they are...
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Relationship, Product
Obviously, Epic built all of the EHR suite to integrate with things. In terms of integration with...
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Relationship
Epic comes out with an executive report once a quarter with some levels of strategy on tactics for...
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Loyalty, Value
Epic is rolling out a lot of stuff, and that is great. I am trying to decide, when we start looking...
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Culture, Value
I am not going to say that Epic has avoided charging us for everything. We pay more and more. With...
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Loyalty, Product
There is always room for improvement. Before Epic, we had another vendor. There were some things...
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Product, Value
A benefit of having multiple solutions from Epic is definitely clinical satisfaction. Another...
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Product
I can't think of anything that Epic isn't delivering on the clinical side. I know that they are...
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Loyalty, Relationship, Product
Epic gives us a lot of push for adoption now. They changed their gold stars. Those aren't just based...
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Relationship, Operations, Product, Value
Resolute Hospital Billing is so much better than the solution that we had in the past. We are able...
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Product
Some of the system's denial dashboards could use more drilling options. We can use Slicer Dicer, but...
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Operations, Product
Epic has a tool called Payer Platform, but I think that tool is slow to implement. When I went to a...
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Product
I like the dashboards in Resolute Hospital Billing. We can drill into those. The system has a lot of...
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Product
When Resolute Hospital Billing goes down, it usually comes back up pretty quickly.
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Loyalty, Relationship, Product
Epic has not kept their promsies lately. With Epic's quarterly update, they said that functionality...
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Product
Epic's solutions are higher powered or more cumbersome than they need to be. Epic has gained a habit...
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Loyalty, Relationship
Epic is struggling to effectively transition to an automatic foundation workflow. Our organization...
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Product
Navigation is a little bit all over the place in Epic LTC. We have to go over here to do this, and...
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Relationship, Product
Epic could better meet our needs. There are significant gaps. Epic has some black and white...
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Relationship
Epic provides organizations with a tactical support resource. Who specifically an organization's TS...
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Product, Value
There could be more predictive tools in the driving tangible outcomes space to help bring some...
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Relationship, Product
We have a great relationship with the developers for the Epic LTC platform. However, because we have...
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Product
Epic LTC works. It is nothing overwhelming, but also nothing terrible. It doesn't always work the...
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Relationship
Epic's customer support is very good. Epic's customer support people know me. Epic is hyperproactive...
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Relationship, Value
Epic is very proactive. They are moving us along. They have a clear vision of the future that we can...
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Relationship
I can't say enough about Epic. I have been working for decades, and I have never had a relationship...
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Product
The protocol build and investigational use have been going really well. Epic is really pushing the...
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Product
There is some build within the solution that could allow us to have more options with order groups...
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Relationship
Whenever Epic finds a problem, they send out emails to let us know about patient care concerns,...
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Value
Epic has been better at avoiding charging for every little thing. They have always been pretty good,...
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Operations
Every time Epic puts out a new version, they always have their training documents. They also always...
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Culture
Epic does a great job of promoting the product. However, there have been a couple of times when...
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Loyalty, Product
In the Resolute Professional Billing space, Epic is getting to the point where they can meet all of...
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Relationship
The bottom line is that Epic is excellent. They are always improving and looking to find more...
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Product
I like that we can do everything in Resolute Professional Billing. The system operates well with our...
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Product
Healthy Planet is particularly useful because of its inherent integration with Epic's other systems....
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Loyalty, Product
Epic has made significant improvements to the system. The system is becoming more mature, and it is...
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Relationship
There is a little more executive involvement than I would have expected. At the various levels of...
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Relationship, Product
It is hard to say how the vendor is driving outcomes for us; I think the issue is as much on us as...
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Operations
I wish we took more advantage of the initial and ongoing training. Epic has a lot of good offerings...
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Product
In a general way, there are just so many different ways to do things. For a motivated end user who...
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Product
There is so much functionality that is still available to us that we haven't implemented; I don't...
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Relationship, Operations
I’m always looking ahead when I go to the user conferences and seeing what things we are going to...
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Operations
All the stuff Epic is trying to tell us to update, modernize, or use the foundation platform for is...
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Value
I would say Epic avoids charging for every little thing. But it feels like that might be changing a...
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Value
The software is not cheap, but it is a really high value. It is hard to imagine how we could spend...
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Loyalty, Product
I would like to see more integration between Resolute Hospital Billing and other Epic applications....
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Product
When it comes to reporting, I think that Epic has done a lot of good development for Slicer Dicer....
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Operations
The training is mostly up to the team to take advantage of. Epic offers all kinds of training. They...
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Product
We lost some folks due to Resolute Hospital Billing’s ease of use. They needed to go. However, Epic...
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Product
With Resolute Hospital Billing, I like the work queues. And I like the fact that we can pretty much...
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Operations, Product
People who were working here were used to doing things very manually. For them, using EpicCare...
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Product
Epic is constantly trying to make the clinicians' lives easier by automating things, reducing their...
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Product
I would like some more functionality for personalization. Epic does have that, but it is within...
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Relationship, Product
One benefit of using multiple solutions from Epic is the seamless integration. Epic keeps up with...
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Operations
Unfortunately, I would rate Epic’s implementation services between the middle of the road and the...
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Relationship
Epic will often give us a heads-up when there are issues, but we also have plenty of times where we...
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Relationship, Product
The advantage of having multiple solutions from Epic is that everything is in one place. That makes...
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Product
Resolute Professional Billing has a lot of automation tools. I would say that the automation that...
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Product
I would like more integration with the Care Everywhere information in EpicCare Ambulatory EHR. One...
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Loyalty, Product
There is a lot of flexibility in EpicCare Ambulatory EHR. As an organization, we can set the system...
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Loyalty, Relationship, Product
Epic is really working toward this now, but I would like to see a lot more AI integration. However,...
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Value
A lot of the time, when Epic develops new functionalities in the system, there are fees that come...
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Product
I have compared Epic to Amazon. When someone shops, they have a product, and then all of a sudden, a...
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Relationship
One of the challenges that the team has seen with Epic is that, as with anything, there has been...
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Relationship
With the team and folks who have had a lot of dealings with vendors, Epic has become the model for...
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Product
Better integration is the biggest thing that we have seen from using EpicCare Ambulatory EHR. I...
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Relationship, Product
The functionality in EpicCare Ambulatory EHR is pretty good. However, while Epic is investing in...
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Operations, Product
I'm not directly involved with onboarding, but I do a lot of work with new providers, especially if...
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Operations
We need to have better education for the nursing staff members and the other personnel who use...
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Operations, Product
Secure Chat is super easy to use. I don't remember the last time we had a glitch or any issue that...
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Operations
Epic was a great partner to work with during our implementation. I never heard anyone say a negative...
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Loyalty
Going to another EHR is not going to happen. We have had the solution for many years, and there are...
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Product
With EpicCare Ambulatory EHR, efficiency has declined because Epic has moved away from one-click...
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Operations
One of the challenges with training for EpicCare Ambulatory EHR was the sheer number of people who...
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Operations
I like the ease of use of Prelude. We were previously using two systems, and we had to watch to make...
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Product
Because we are using multiple solutions from Epic, we have one system where we can do all the things...
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Relationship
Recently, Epic has been really involved with our organization, and they have come on-site and really...
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Loyalty, Product
Epic is already developing the things I would like to see improved in EpicCare Ambulatory EHR. I...
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Relationship, Operations, Product
Epic’s update release process is just too rapid. The issue is that because they are doing it so...
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Product
Sometimes Epic is good at integrating third-party applications, and sometimes they are not. Epic is...
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Operations
I don't think Epic does a great job of training with ongoing stuff. They give us the tip sheet, and...
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Loyalty, Operations, Product
There are too many steps and ways to do everything in EpicCare Inpatient EHR. It isn't intuitive for...
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Product
Epic has a pretty damn good comprehensive inpatient EHR. It does what it needs to do. Relative to...
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Relationship
There is no company that can even stand close to Epic on support. The vendor has someone assigned to...
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Loyalty
Epic's whole AI strategy going forward is going to be pretty amazing. We are looking at coding,...
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Product
EpicCare Ambulatory EHR is relatively intuitive, and there are a lot of different options. The way...
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Culture
I am satisfied with the vendor's sales process and upgrade discussions. However, not everything...
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Relationship, Product
Judy Faulkner does keep the patient at the heart of things, and that is good news.
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Product
The challenges we face are consistent with longstanding issues in behavioral health, particularly...
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Loyalty, Relationship, Product
There are a few things Epic’s development road map is missing, but in general, I think they are on...
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Value
EpicCare Inpatient EHR is pretty expensive. Epic does not avoid charging for every little thing....
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Relationship
Epic is engaged. But previously, we have told them about challenges we have had, and they haven't...
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Loyalty
Epic’s technical infrastructure is excellent. And the internal integration is good. Also, Epic’s...
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Operations, Product
We now take updates for the system more frequently than we did before. With the less-frequent...
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Relationship, Operations
We are pretty connected to Epic. We have a fairly good two-way communication pathway. We are...
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Operations, Product
EpicCare Inpatient EHR is pretty simple and easy to use. Even when the system changes a bit, we can...
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Product
Having just gone through a conversion and toward a foundation, there are certain things we have...
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Product, Value
I like Epic's honor roll program. Epic actually gives us financial rebates.
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Relationship
We have put in an enhancement request to help us manage processes more efficiently, and I wish that...
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Operations, Product
One thing that stands out about Epic's system is its ease of use. It is also easy to train people on...
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Loyalty, Product
The integration of Epic's systems is key. We don't need our providers to have more than one thing or...
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Relationship
Epic has the best customer service model of any vendor I have worked with. They are phenomenal. We...
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Loyalty, Operations, Product
EpicCare Inpatient EHR is more complicated when we compare it to our previous product. There are a...
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Relationship
Epic has so much support. The people we work with are very good. When we are integrating with a...
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Operations
There are a couple of issues with the time difference from Epic’s time to our time. We have less...
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Loyalty, Product
EpicCare Inpatient EHR will meet everything that our organization needs. Epic has a big R&D team....
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Value
It is really good that Epic is starting to implement more AI tools and is not nickel-and-diming us...
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Product
Epic tends to oversell things. I would like them to have better tools for specialties. They have...
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Value
Epic always has options. If we only want one thing, then they just charge us for the one thing. But...
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Value
With Epic, it is great that everything works together, that we don't have to do actual interfaces,...
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Relationship
We don't hesitate to reach out to anyone at any level of Epic, and compared to other EHR vendors,...
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Product
We have recently run into some issues with EpicCare Ambulatory EHR's code after upgrades. There are...
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Loyalty
There are still a couple of third-party vendors that we are using currently that Epic has a product...
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Loyalty, Product, Value
We wouldn't leave Epic for another vendor unless something catastrophic happened, like if we were on...
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Culture, Relationship
Every year, Epic comes out with a road map. They tell us what they are going to do. It has been...
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Value
EpicCare Ambulatory EHR is fantastic. The next runner-up is not even close. We spend an awful lot of...
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Operations
We don't consume a lot of Epic’s training. We custom-built a lot of our own training. I do think we...
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Loyalty
There is a whole variety of other third parties we are using, but our intent is to use Epic's...
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Relationship, Operations
I have worked with a lot of other EHR vendors in the past, and most of them are really bad. It seems...
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Product
The piece that I really need is a population health solution. I’m not certain that Epic has...
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Operations, Product
Our last upgrade was quick. Our quirky little phrase is that we want our downtime to take as long as...
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Product
When it comes to integrating the solution with third-party applications, I don't think it is hard at...
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Loyalty, Product
Epic's road map is really aligned with our needs, or more precisely, with what I don’t need. For...
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Relationship
Epic is pretty good about proactive service. We can work with all different levels at Epic to solve...
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Operations
Initially, when we rolled out the system, the training from Epic was more robust. Over time, and...
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Product
I would like to see a better interaction between Resolute Hospital Billing and Resolute Professional...
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Relationship, Product
I want Epic to do so much more. For example, I want them to do a lot of things to integrate clinical...
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Operations
Epic has good resources for their implementations. Epic has done a lot with integration....
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Relationship, Product
Epic is always rolling out new functionality. They are trying to keep up with what is going on in...
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Product
The ability to attach a patient chart and have that chart review right at our fingertips is hugely...
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Product
As much as I love the on-call finder because it is easy to find in Secure Chat, it does not make it...
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Loyalty, Product
There is not much integration with Secure Chat, but some third parties don't have the capability. We...
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Product
The benefit of Secure Chat is that we are able to link to patient information and clinical...
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Product
The downside to using this solution is that there are a lot of secure chats, and the system...
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Loyalty, Relationship, Product
Epic doesn't offer practice management software or ambient speech yet. They are coming out with that...
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Operations
Every single one of my analysts came back from training and started building, and they said none of...
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Relationship, Product
Epic is very good at integrating things with our CIS, outside registries, and reporting.
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Product
Epic does not have a solution that works well for our specialty. They have a very lengthy road map,...
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Value
Epic charges excessively for every little chart access, especially with some of their more granular...
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Product, Value
One downside to EpicCare Ambulatory EHR is the cost. We also have users who complain about issues...
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Product, Value
The interoperability of EpicCare Ambulatory EHR, especially with other Epic organizations, is one of...
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Relationship
We have regular calls with Epic. They are always available. Epic could reach out more to ask what...
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Operations
Epic does a really good job at training. They provide us with tip sheets and PowerPoint...
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Product
The benefit of having multiple solutions in Epic is that we can see everything that is going on with...
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Relationship
We have technical support people from Epic assigned to us, and we talk to them often. We also have...
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Product
The one thing that we are struggling with is FQHC stuff. That is the one area that sticks out where...
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Product
There is stuff I want in Resolute Professional Billing that I don't have. With Epic, I'm always...
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Product
Sometimes there are too many screens and buttons in Resolute Professional Billing. Epic doesn't need...
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Product
Epic has their own underpayment system, but we don't take full advantage of some of the...
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Relationship, Product
I like the interconnectedness of Resolute Professional Billing. I like some of their reporting...
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Loyalty
Epic has a fairly expensive EHR. We use third-party solutions if Epic's offering isn't as strong as...
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Operations, Product
I don't know that I'm ever extremely satisfied with anything, but Epic did a fairly good job with...
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Loyalty
We aren't moving away from Epic. The system provides a single database for financial and clinical...
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Product
All of our practice-based registration staff members use Prelude. The fact that we can have a...
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Relationship
I think Epic does a pretty good job of being proactive. We do get notices from Epic. Epic’s...
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Relationship
I don't really work with Epic over the phone. We just set up meetings and have strategy calls. We go...
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Product, Value
The benefit our organization has realized by using multiple solutions from our core EHR vendor is...
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Operations
We do our own training. It is adequate, but Epic could do more. I think the training needs to be...
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Loyalty, Product
There are some screen changes that we have asked Epic for that would make Prelude easier to use. I...
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Operations
Epic doesn't provide ongoing training. Users have to get that training themselves. The information...
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Product
The system meets all of our needs. However, I wish it had more automatic content, like edits and...
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Relationship
Epic is very good at creating a vision. In Epic's visions, they are always moving forward....
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Operations, Product
The system is customizable. The hard part is that Epic just gives organizations the base. Everything...
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Product
I would recommend Resolute Hospital Billing. It is much better than what we had before. Resolute...
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Relationship
Epic does a good job of documenting the changes that are coming with updates and what we need to do...
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Relationship, Operations
There were a couple of things that weren't implemented perfectly in the system, and we felt like...
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Relationship
It is easy for us to get ahold of Epic's support. We can submit issues through Epic's Sherlock...
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Product
EpicCare Inpatient EHR is pretty easy to use. I know we pay a lot for it, but we get a lot from...
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Relationship
Epic is pretty in tune with customer needs and the trends that are going on. Epic tries to stay on...
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Loyalty, Product
There are some capabilities that we would like to have now that aren't available in the system. One...
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Product
Using Epic's systems is great because we can use our dot phrases and pull forward the appropriate...
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Product
Beacon's chemotherapy ordering module doesn't offer NCCN-compliant decision support the way our...
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Operations, Product
There are still some workflow issues in the system. Also, organizations shouldn't deploy Cupid on...
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Value
Cupid drives tangible outcomes. I would say that Epic receives high ratings for giving us our...
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Operations, Product
Epic is basically building workflows. I am not sure about delivering technology. The vendor's...
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Relationship, Value
Our technical support person at Epic is always available. Epic doesn't charge for every little thing...
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Loyalty
We outsourced our revenue cycle to a firm, and we realized that some of our frustrations with Epic...
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Culture, Product
Healthy Planet is not my favorite Epic module. It never has been. It is basically a grab bag of...
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Culture
We are stuck with the contracting model with Epic. Even though we are using a certain amount of the...
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Culture, Loyalty, Product
Healthy Planet was overpromoted as the solution that was going to make population health work. Most...
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Product
Our strategy is that if Epic does something, we use it. We very rarely venture from that strategy...
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Product
Things have been going pretty well with the system. It is a great product. Our providers really like...
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Relationship
Epic tends to release portions of a project in tiny steps. That is good, and it will get people in....
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Relationship, Value
Our Community Connect host is pretty good to work with. Some projects with them take a little longer...
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Relationship
The projects that we work on with Epic are very good. It is easy to get a technical specialist on...
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Culture, Value
Epic obviously uses a SaaS model, so any add-ons are going to cost us additional dollars.
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Culture, Operations, Product
The more complexity and modules we add with Epic, the harder it becomes for providers to manage...
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Product
Healthy Planet has a great reporting infrastructure to help us if we have problems and to define the...
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Loyalty, Product
We moved to Healthy Planet because we are an Epic-first shop. As a hospital system, we wanted to...
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Relationship, Product
Epic as a company has very high core values in terms of the way they deal with customers. We always...
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Loyalty, Product
I don't think that Epic has a mature ambient product yet. They have one coming down the pike, but it...
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Value
EpicCare Ambulatory EHR is very expensive, but we are able to benefit from it. Our analysts receive...
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Loyalty, Product
With such a large application that has so many components to it, we prefer to stay slightly behind...
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Product, Value
The big benefits that we have seen from the system have been with the quality of its care. We have...
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Relationship
Epic is very proactive, and their phone support is pretty good. We have our Epic BFF, but sometimes,...
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Relationship, Product
The system is a very high-quality product. For the most part, we don't have a lot of issues with the...
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Value
Right now, we are using the AI draft-response capability in EpicCare Ambulatory EHR. We are having...
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Relationship
My experience with Epic’s support has been pretty good. However, our Epic BFF fell off the map for a...
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Operations
The training was really bad. Epic could improve their training by providing more usefulness for the...
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Loyalty
My likelihood of recommending EpicCare Ambulatory EHR would probably be pretty high because, despite...
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Loyalty, Product
Our users don't feel like it is that easy to do everything they need to do in EpicCare Ambulatory...
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Product
Epic is great if an organization is mostly fee-for-service. Epic doesn't know how to do capitation...
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Product, Value
One big benefit from not using multiple EHRs is cost savings. Providers are especially happy with...
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Operations
Epic has not kept promises with new or ongoing training. We went with the Epic package for end-user...
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Product
There are certain clinical areas that are working very well in EpicCare Ambulatory EHR, such as...
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Loyalty, Relationship, Product
Epic is integrating many reporting tools. Old complaints are being addressed. Epic is also including...
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Relationship, Operations
Epic is very conscious about providing the best tool for a space and for certain functions, and they...
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Culture, Value
Epic charges for a lot of things. Regarding adding on the AI stuff, we were not on an all-inclusive...
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Loyalty, Product
Epic is becoming a monopoly. As more organizations go to Epic, Epic is going to become like...
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Product
We haven't had any problems with Healthy Planet. It is a pretty good product. We have been able to...
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Operations, Product
Organizations have to be really strategic when deploying the Prelude solution to account for their...
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Operations
While Epic lends some service and we can purchase shared services to help with training, mainly the...
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Operations, Product
Prelude is fantastic and easy to use. It is a very advanced tool. There are a lot of ways to do...
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Loyalty
We just aligned our technology stack to Epic, and we got rid of a lot of third-party systems and...
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Loyalty, Relationship
Epic has a good development road map, but we as an organization don't have the flexibility to take...
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Product
I wish that EpicCare Inpatient EHR had better telehealth services. I also wish that it had more...
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Operations, Product
Epic's update and release process is generally just a big pain. We do a few upgrades a year, and...
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Product
We usually don't integrate third-party systems with EpicCare Inpatient EHR unless our parent company...
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Operations
When we can get access to Epic's training, it is usually quite good. However, our ability to access...
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Relationship
I would love to work with a vendor that our organization has an unencumbered and personal...
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Product, Value
One of the tangible benefits that we have realized by using multiple solutions from our core EHR and...
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Operations, Product
It is tough to say what specific benefits our organization has realized from using multiple...
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Operations
I think we need better training for the system. Epic's systems are ridiculously complicated and...
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Product
In terms of new technology, Beacon is pretty much the best solution available. We have been able to...
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Operations
Beacon has many pieces, but all of them are needed. They help the system with integration. However,...
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Relationship, Operations
Epic's engagement is the best we have had, but we could still get a little more engagement from them....
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Operations, Value
The product is clunky with certain things, but it allows a lot of things. An integrated EMR is worth...
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Relationship, Operations
We have done a couple of things along the way. With the system's last upgrades, we didn't get a...
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Loyalty, Product
Reporting in the system is a disaster. When we first started, that was horrible. There is one...
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Product
There is a lot of hunting and pecking in the system. Part of that is due to the way the system is...
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Product
Epic talked about how we don't have downtimes in the system the way we did in the past, but that is...
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Product
The Epic campus is nuts. It is almost cultish. When I first got there, I was super frustrated...
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Relationship, Value
Epic has stars programs that they want us to apply to. Those are kind of fun. However, we do a lot...
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Product
I would like to see Epic make continued developments in Secure Chat's schedule integrations. The...
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Product
Secure Chat's biggest strengths are its ubiquity, broad adoption, and EHR integration.
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Loyalty, Product
Epic needs to do more feature developments. Beacon has been languishing in terms of getting new...
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Product
Beacon is stable, and it has good standards.
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Value
When we went live, Epic assigned a technical representative to our account, and we interacted with...
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Relationship, Product
I can't think of any improvements Epic could make right now, and that is a good problem. Epic...
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Operations
Epic has a very good, extensive training program. There is on-site training, and they also require...
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Loyalty, Product
The blood bank should be part of the EHR. That is one of the things that we would like to have with...
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Relationship, Operations, Product
Epic releases the release notes with each upgrade that list all the changes and their descriptions....
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Product
I like EpicCare Inpatient EHR’s flexibility because of the nature of the database and what it can do...
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Relationship, Product
The volume of changes coming with each release is difficult to accommodate with the recommended...
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Relationship, Product
One thing that is difficult with remote clients for Epic is that there are no productivity reports....
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Relationship, Operations
Epic has done a good job of understanding all of the system's regulatory components and the updates...
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Loyalty
I am really disappointed in our organization's decision to move away from Dorothy. Our providers and...
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Product
We have a banner for when a person is admitted to home health on the patient storyboard in Dorothy,...
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Product
I'm completely fine with Epic. We have been using Resolute Professional Billing for many years, so...
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Relationship, Product
I enjoy engaging with the platform. It serves the needs of the organization well and adapts well. We...
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Loyalty, Product
We went with EpicCare Inpatient EHR solution because it is much more efficient than our last...
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Operations
The training sessions from Epic were not tailored to our job roles. The training was the same for...
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Operations, Product
We did a lot of builds in the solution before we went live. We had a lot of enhancements that we...
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Product, Value
Beacon is a very efficient tool for patient care.
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Relationship, Product
Epic needs more pediatric-specific solutions.
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Relationship, Value
Epic's solution is expensive and can be complex, but it is exceptionally powerful. We have excellent...
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Product
We used the solution to marry our hospital and professional billing. We were able to adjust things...
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Product
With upgrades, there are bugs that come through that cause a lot of problems, but those usually get...
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Product
The professional billing side of the solution is difficult. It is a hard system to work in. From...
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Loyalty
If I were at another facility that was going to Epic, I would suggest that they build their own...
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Product
With Community Connect EpicCare EHR, I like being able to have one system where I can see both...
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Operations, Product
With Community Connect EpicCare EHR, we were trained on functionality only. We were not trained on...
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Product
We are using third-party solutions for things like document management, CRM, ambient speech, and...
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Relationship, Operations
Epic makes and keeps promises, but from time to time, we believe those timelines could be a little...
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Value
Epic doesn’t charge us for every little thing, but for every new module, there is a separate cost,...
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Relationship, Product
Epic is very open to integration and interoperability. However, when it comes to the details of...
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Loyalty, Relationship
I could see my satisfaction with Epic going down a little next year, and maybe that is because of...
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Product
Overall, Epic's system continues to be the foundation of ensuring safe, secure, and compliant...
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Product, Value
By using multiple solutions from Epic, we have achieved clinical-care effectiveness, ease of...
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Culture
We haven't yet realized the full potential of what Epic has to offer. A while ago, we realized that...
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Relationship
We have a very good relationship with our support teams and technical support people.
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Product
The system's reports are great.
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Product
We were able to put all of our claims from both our hospital and physician sides on one bill. We can...
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Product
Benefits of using EpicCare Ambulatory EHR include the system's ease of accessibility of patient...
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Loyalty, Relationship, Operations
Epic is aggressive in their development, and they adapt to changing needs. We are getting ready to...
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Relationship, Product
Beacon supplies the necessary workflows for the comprehensive support of both medical and radiation...
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Product
Resolute Professional Billing has its functionality. It is fully integrated with the Epic product,...
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Product
I would like improved ease of navigation in terms of follow-up activities. I would also like to have...
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Product
Resolute Professional Billing isn't something that I would consider to be very easy to use. The...
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Relationship, Product
We can get in contact with Epic. There are certain things that Resolute Hospital Billing can and...
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Loyalty, Relationship, Product
Epic is already working on optimization for their financial assistance module. I would like to see a...
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Loyalty, Relationship, Product
Epic is constantly reinventing themselves and trying to be on the cutting edge for hospital billing...
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Product
It might sound a little cliché, but we like pretty much everything about Resolute Hospital Billing....
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Product
With EpicCare Inpatient EHR, everything is right there. The patient information, the vitals, the...
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Relationship, Product
Epic has a couple of things in R&D that I wish they would get done. For example, they are trying to...
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Relationship
We don't have a market option comparable to Epic. I don't like the fact that Epic is leveraging...
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Loyalty, Relationship, Product
Epic is a good partner, as long as I stay away from the contracts. We have had to play catch-up over...
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Culture
Epic’s executives have agreed to some changes, but they have yet to deliver on them. As they have...
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Loyalty
We looked at Epic’s scheduling module again, and they are probably five years out in terms of having...
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Loyalty, Value
The pricing for Epic’s AI would be fine if all the capabilities were fully realized in that package....
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Operations, Product
We always have upgrades. The number of upgrades we have is the only thing that I have disliked about...
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Relationship
Epic listens to us very well. When we need something, Epic does what they need to do to get us what...
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Loyalty, Product
Epic has come out with some really good functionality for Cupid. Cupid was their last big build. The...
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Relationship, Product
In the last couple of years, Epic has been really aggressive about trying to innovate. I haven't had...
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Operations
Generally, I am not part of the training for my frontline staff, but I have people who roll up to me...
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Product
I am not nearly the expert with oncology that my oncologists or Beacon analysts are. However, from a...
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Relationship
Epic is pretty good about accommodating our update time frames and allowing special updates to be...
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Loyalty, Product
The functionalities that we are using other vendors' systems for that should be part of the product...
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Relationship, Product
It is hard to work with Epic in terms of third-party applications. We have an open-scheduling,...
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Product
We have not been given all of the tools we need to really maximize our use of the system....
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Product
I’m not big on Resolute Professional Billing.
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Product
By using multiple solutions from Epic, we have maintained the stability of our offerings to our...
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Operations, Value
I would definitely recommend Resolute Hospital Billing. If an organization can afford this Cadillac...
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Relationship, Operations
My recommendations for Epic are less about the program and more about their technical support...
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Operations
Epic is doing everything I need them to do. I'm also satisfied with Epic’s implementation services....
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Relationship, Product
The only hiccup regarding Resolute Hospital Billing working as promoted is that because Epic...
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Relationship
Community Connect EpicCare EHR is a great thing. Another vendor we have worked with has repeatedly...
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Product, Value
The outcome we have achieved from using multiple Epic solutions is that we have good analytics....
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Product, Value
EpicCare Ambulatory EHR is better than what we had before. The turnaround time for the notes in the...
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Relationship
A lot of our issues with the support team are just about communication. After hours, sometimes we...
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Relationship, Product
The vendor has really exceeded expectations. Things that we as clinicians think might make the...
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Product, Value
The main outcomes we have seen from using the solution are that we have great interoperability and...
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Loyalty, Product
I would love to see the expansion of remote and mobile tools. It would be great to have things like...
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Loyalty, Relationship, Product
One of our main goals with the solution was to really develop standard practices across our...
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Product
I would like to see a little bit more interoperability with institutions that are not necessarily on...
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Product, Value
With Prelude, we have enhanced and optimized the real-time eligibility functionality that Epic has...
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Operations, Product
Epic's system is by far the best product out there. But it can sometimes be hard to learn and...
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Loyalty, Relationship, Product
We are an Epic shop, so knowing that we are working with the best out there helps. But we have to...
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Relationship, Product
Epic’s predictive models work but are slower. Our old vendor's predictive models are actually...
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Loyalty, Product
Epic has started to see we need a FHIR API to work with certain things they have. We have App...
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Loyalty, Product
Epic’s interfacing is great. We have been doing some very novel, some calculus kind of integration...
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Relationship, Operations
Epic does really well with charting for every little thing. Epic is really careful. They have...
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Relationship, Product
With secure chat, Epic has been a little slower to do some things that we are all used to doing in...
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Relationship, Product
Epic is super strong with networking. Peer organizations have very common problems because with...
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Relationship, Operations
Epic has an ideas website and ways we can submit ideas. They are very open to things, and they know...
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Product
Epic is moving so fast now, and some of the standards they used to have time for are being pinched...
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Loyalty, Product
Epic's community deserves a pretty high score. They have some things they didn't quite develop fast...
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Relationship, Product
Epic is on Capitol Hill. Dr. Jackie Gerhart is testifying now about how to improve the healthcare...
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Relationship, Operations
I was just on a webinar with Epic, and it was all about ambient speech, AI, development, what is...
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Loyalty, Relationship
Epic has been working with us on a yearslong unified communications project. We are going to go to...
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Loyalty, Relationship, Product
We recently went through all of the vendor's road maps and saw where they are headed, and I feel...
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Loyalty, Relationship, Product
I wonder why Epic spends so much time on ERP. I think it is a fool's errand. They have too much...
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Loyalty, Product
We aren't using Epic’s ambient review technology (ART) to save time; it hasn’t demonstrated...
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Relationship, Product
Using Resolute Professional Billing has provided us with a level of efficiency that has kept our...
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Loyalty, Relationship, Product
We have looked to Epic for feedback and direction on workflow practices. There is also a lack of...
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Product
EpicCare Inpatient EHR is a beast, but from a new-user lens, I don't find it to be difficult to...
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Loyalty, Relationship, Product
When Epic is developing a product, their releases are pretty infrequent and meaningful. When they...
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Product
Epic is quite locked down in terms of what they allow for interfaces with outside vendors when they...
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Relationship
Every time we have anything online or new that we want to do, if Epic doesn’t have it, they always...
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Relationship
The only thing with Epic overall, and it is not their fault, is that there is a lot of turnover with...
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Relationship
The support from Epic is beyond outstanding. Epic always has a fast response for everything. They...
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Loyalty
Beacon promotes safety for the patient because of the different guardrails that it has; that is one...
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Loyalty, Product
The beauty of Epic's system is that it integrates with different systems. If I were in the market...
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Loyalty
On the credentialing side, we are using a third-party vendor's system. Our health plan wanted to go...
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Product
My low satisfaction with the product's functionality is not Epic's fault. It is our fault because we...
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Product
When it comes to front-end registration, there are some things in Prelude that are very much patient...
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Value
I don't know what the scope plan is or the reasons why our organization chooses to use the...
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Product
Epic keeps upgrading the solution. I still prefer some of the older components that Prelude had...
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Product
We have been using Prelude for several years, and it is a user-friendly application for most things....
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Product
Prelude's reporting is not as robust as we would like it to be. It seems to me that our analysts...
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Product
If we look at the overall quality of Prelude, including reporting and different things like that,...
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Product
Prelude is our main component that stores everything. We use the MyChart function, and we use the...
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Operations
We didn't necessarily have a problem with the implementation of the solution, but the training and...
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Relationship
I don't deal directly with Epic analysts, but we have our own analysts who deal with Epic. In...
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Operations, Product
Dorothy is not necessarily the most intuitive for those who are not very computer savvy, so they...
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Relationship
We had a situation recently where we had a work group involving the Epic and hospice leadership and...
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Product
I like that we can see across not only all the providers in our organization but also external...
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Product
The test environment and the environment where Epic can make changes don’t always match what is...
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Product, Value
If we had structured reporting in Cupid for vascular work, I wouldn't have to do so much work on...
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Product
We took what was available in Cupid and then did some tweaking to meet our providers' requests....
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Product
With Epic's system, there are a lot of clicks, and that makes things tricky, especially with the...
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Operations
The implementation for Community Connect Resolute was not as good, but I think the host site has...
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Product, Value
The thing that is working well with Community Connect Resolute is its efficiency. Everything is so...
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Relationship
I reach out to our technical support individual from Epic if I need anything. I don't necessarily...
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Value
I'm not 100% certain what our price tag is for Resolute Hospital Billing. I know it is very...
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Operations
Epic doesn't do a lot with training for Resolute Hospital Billing. I would like to see more training...
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Loyalty, Operations, Product
Epic is rolling out new technology. However, the rollout is a little slower than I would like...
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Product
I wouldn't say Resolute Professional Billing meets all of our needs. For the interoperability, there...
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Loyalty, Product
Epic has been a good partner. Resolute Professional Billing is still the best solution out there for...
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Product
One of the benefits of Resolute Professional Billing is that it consolidates the hospital and...
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Loyalty, Product
We do utilize some third-party solutions that we use for secure communications, so we use a...
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Relationship
Epic has really exceeded our expectations. Epic has already put stuff that we, as clinicians, have...
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Relationship, Product
I think Epic is the top of the line when it comes to responding to customer issues. As clinicians,...
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Product
There is a general ecosystem out there that is using Epic's software. Especially in academic medical...
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Loyalty, Product
I'm excited for Epic's road map because of efficiency. When we talk about clinician well-being, that...
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Relationship, Product
The system has been extremely easy. I feel like a lot of vendors work with Epic almost directly for...
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Product
I think it has been pretty clear that we are pretty happy with our product.
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Loyalty, Relationship, Product
Sometimes, Epic is a little behind in the entrepreneurial space. For example, with some of their...
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Loyalty, Relationship, Product
I expect Epic to continue with what they are doing. They had some staffing shortfalls in the last...
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Loyalty, Operations
Epic has made some good training changes. They have something called What's New that will come out...
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Loyalty, Relationship
I know what Epic is working on, so I know what is coming next. Epic keeps me well informed when I...
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Product
We have really good EHR satisfaction scores, and our provider scores are higher than average. Ease...
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Operations
I have seen a change in the quality of the training materials that Epic is providing us with, and I...
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Relationship
We have regular calls with our Epic BFF, and they bring topics to us. They are always willing to...
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Relationship
Epic is very proactive. When there are patient safety escalations, Epic will call us and give us the...
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Product
We work with a lot of reports in Healthy Planet, and I would say that the reports we use for the...
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Relationship, Product
The front user view by far surpasses anything else. The solution is generally very intuitive for a...
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Value
Epic has gotten better with their charges. During the pandemic, Epic gave out a lot of different...
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Product
Secure Chat is a tool that doesn't have associated metrics for patient care outcomes, physician...
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Loyalty, Product
We stay with Secure Chat because Epic is one of our preferred vendors, and we are trying to do...
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Product
The solution has the ability to do templated work, but the workflows are not intuitive. The vendor...
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Operations, Product
The solution has a lot of features, but we continue to see a lot of development with new features,...
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Operations, Value
Epic is expensive, and we have not received our money's worth. Epic’s training is weak. Half the...
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Relationship
All the stuff we care about is really good. There are certainly some minor challenges that we have...
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Operations, Product
I would rate the ease of use a little lower, but I would asterisk that by saying that I think some...
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Product
The Epic system’s functionality for integration and interoperability is fantastic. The challenge...
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Relationship, Operations
Epic's response is always really good. We are in really close communication with them through both...
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Relationship, Product
Epic is a great partner. Their product is great. We do need to put effort on our end into making it...
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Relationship, Operations
Epic just has a lot of areas where there isn't a clean set of best practices in the behavioral...
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Product
I'm constantly looking at my Pulse platform metrics and seeing where I can deploy informaticists to...
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Relationship, Product
While Epic gives me a lot of really usable data, I wouldn't give them top marks because they also...
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Value
Epic charges for things. They have a very complex charging matrix, and they are expensive. One...
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Value
EpicCare Inpatient EHR is a complex and expensive thing, but we get what we pay for. If someone...
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Operations
Every once in a while, there is a gap in Epic’s training. For example, when we went live with a...
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Relationship, Product
We have had issues with Care Everywhere. We had breach issues where we got bad information, and it...
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Product
Some things get a little wiggy in Epic's system, but a lot of that is on our build. Sometimes Epic’s...
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Product
Compared to other organizations, Epic is among the better vendors in terms of interoperability....
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Relationship, Product
Sometimes there are too many ways to do the same thing in Epic's system. That is a positive and a...
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Relationship, Product
Sometimes Epic makes decisions I don't understand regarding updates. Also, there are some road bumps...
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Product
What Epic has available meets all our needs. We are not live with everything, but that is by choice...
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Operations
The whole design of EpicCare Inpatient EHR is just brilliant. We have all our modules, and we have...
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Relationship, Operations
We like the amount and the ease of the education that Epic provides for us to find answers on our...
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Loyalty, Relationship
Epic is always looking to improve Beacon. That is good. Epic is definitely open to ideas and questions....
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Product
I understand that Epic wants things to be customizable and for each person's view to be based on...
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Product
With Beacon, I would love to see more interoperability between the different departments of a cancer...
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Relationship, Operations
I sometimes find that I know more about Beacon than the experts that Epic sends. That is a problem....
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Loyalty, Product, Value
I wouldn't buy Beacon again just for my cancer center, but if I were to look at it from a network...
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Product
While I am not a big user of Slicer Dicer, I have seen others use it. I just haven't dug in deep...
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Relationship
Epic is mindful of areas for opportunity. We meet with them, and they tell us whether they noticed...
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Relationship
Epic's people are very good listeners, and they do what they can. I might not be the person involved...
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Relationship, Product
We have finally gotten to the point where we are meeting with our hub organization on a frequent...
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Product
Integrating key third-party applications can be hard because integrations don't always fit the bill...
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Loyalty, Product
There are so many different Epic solutions out there. I'm not sure the Community Connect solution...
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Operations
The barrier when it came to the implementation was just the workflow. We had people assigned to do...
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Relationship, Product
With Community Connect EpicCare EHR, we can do what is called a batch pull or a batch release....
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Operations
How our hub organization goes about their updates and releases sometimes floors me. When they do a...
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Culture, Loyalty
A huge focus for our organization right now has been around tools for nursing, especially around our...
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Product
EpicCare Inpatient EHR has been a great product. It has fit the need that we have had. It is a...
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Relationship, Product
Epic has moved to a model where they are releasing quarterly updates, and we are required to take a...
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Product
Secure Chat is overall a good product with a solid road map, but it does not meet all our needs.
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Value
Epic charges us too much, but they don't nickel-and-dime us. We know what we are paying. Epic knows...
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Product
Epic is the market leader in what they do. With Care Everywhere, we can talk to everything that...
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Product
Epic is doing a good job, but there is obviously a lot more that they could be doing. I want Epic to...
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Relationship
For better or worse, we know how to get through to Epic's support. We find many more problems than...
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Relationship, Product
Epic's biggest problem is that they don't care about small clients. They care about what they think...
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Product
The solution's biggest strength would be its ability to capture demographics accurately and easily....
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Product, Value
Prelude is the registration module within our EHR, and it allows the user to register a patient,...
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Product
Frankly, Epic is introducing AI faster than we can absorb it right now. Given how long it takes to...
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Product
In the past, we were used to longer instances of downtime. Even if everything else was okay, the...
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Product
A third-party application that should be part of the EHR is for ambient AI, which everybody is into...
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Relationship
We have been Epic users for several years, so we no longer have easy questions. Every year, we...
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Relationship
Epic’s user web support is fantastic. Whenever Epic identifies potential safety issues, we get fixes...
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Product, Value
We are almost never charged for integration. Epic is continually adding things, like the Epic Aura...
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Product
There is not a good way in EpicCare Inpatient EHR to alert physicians when they have placed an order...
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Operations, Product
The most recent addition we made is going live on Epic’s Lumens product. It was not quite up to the...
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Relationship, Product
Epic has a physician builder program, and I have been through their standard program and the...
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Product
The ambulatory module is the strongest. The inpatient module is getting better. When Epic came out...
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Product
The user interface in EpicCare Inpatient EHR is still a bit inconsistent. Epic spent quite a while...
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Value
We definitely feel like Epic nickel-and-dimes us. I would mostly say that the AI side is where we...
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Relationship, Value
I feel like we need to add dozens of new people this year to keep up with what Epic is throwing at...
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Relationship
There is one specific person at Epic who has been working well with me this year. We have gotten...
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Relationship, Product
Epic is usually willing to align the utilization of their tools with core clinical focus areas or to...
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Loyalty, Product
We are still waiting to see how Epic will incorporate AI-enabled functionality and how that will...
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Relationship
The upgrade TS team is fully integrated with our team. The vendor is approachable and reliable and...
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Loyalty
We have multiple Epic systems, and we are building another because we are actually in the process of...
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Relationship, Product
Epic keeps their promises in terms of automation. They are going to automate all of our account...
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Value
With Epic, if we need boost work or anything like that, they will charge us. If we need their...
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Relationship, Product
Epic tries really hard to do everything, so their ability to work with other software is sometimes...
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Product
Epic is trying to deliver new technology. Unfortunately, insurance companies have a lot more...
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Relationship, Product
We have had Epic on-site a couple of times, and I can tell that they are really trying to help with...
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Culture, Value
With EpicCare Inpatient EHR, we overpurchased licenses, and the licenses were reupped. We were able...
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Relationship
Epic’s service is slightly different from what I experienced at a previous organization. My bigger...
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Relationship, Product
Epic keeps their promises because they don't overpromise too much. I don’t know that Epic’s update...
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Relationship
What I have discovered is that there might be an A team and a B team at Epic, and I think we got the...
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Product
While the product is stable and showing signs of improvement, the current oncology content is not...
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Relationship
The vendor is approachable, accommodating, and consistent, and they maintain a reliable relationship...
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Value
The existing pricing structure presents challenges, particularly in terms of long-term cost for...
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Product
Some drugs have unique doses. I would like the synopsis tab in Beacon to have a more transparent...
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Relationship
Overall, Beacon is a great product, and we have been very happy with it. It is also nice to have...
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Product
In Beacon, we like how we can look back in the synopsis tab in the oncology broad report. We can...
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Loyalty, Product
We like the ease of use of Beacon's treatment plans. There are some nice things in the system's...
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Product
Visually, the layouts of everything in Beacon are user friendly. I have used a few other products,...
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Relationship, Product
Epic is pretty proactive. We are integrating workflows into Cupid, so it rates top of the scale for...
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Relationship
Epic is Epic. They have a one-size-fits-all approach. We have to customize things on our own....
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Product, Value
Cupid is so damn expensive. There are always bugs, and there are always challenges with Cupid. Also,...
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Operations
Epic’s training is okay. Epic’s training is notoriously too general and not focused on the end...
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Product
Things have been good with Cupid so far. We have had it for a while, and our physicians are used to...
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Product
The biggest thing we did for our labs was to get a PDF spit out from our hemodynamics system and...
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Product
Cupid is a robust application. However, it is so robust that it can take a lot of digging to get...
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Value
With Epic, we have TS, and we pay quite a bit of money for it, but we usually don't get bills for...
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Loyalty
Cupid is part of our long-term plans because of the investment we have made in it, the functionality...
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Product
For structured reporting, Cupid is very flexible. It has very powerful reporting. Sometimes it is a...
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Operations
Our initial training from Epic was good. Our ongoing training is lacking, but that is a deficiency...
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Loyalty, Product
Now that we have optimized and customized the system, it is working really well with getting charts...
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Loyalty, Relationship, Product
In general, we have had to really work to customize the system, and we are still actively working to...
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Operations
Our Epic implementation was not that great. It was a struggle for us, but with the upgrades, things...
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Product, Value
I don't think it is either easy or hard to integrate third-party applications. If an integration...
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Relationship, Product
Community Connect EpicCare EHR has helped with transfers, and we can see where patients go and visit...
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Product
We used to have a third party that would do reports for us, and I had to take that data and submit...
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Product
We have two different instances of Epic's system. That did seem like a good idea because we got all...
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Loyalty, Product
The product has known problems, but Epic doesn't always address them sequentially. They launch...
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Operations
Epic’s support during implementations is not always that good, and there is not a whole lot of...
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Value
For my incentive-based payments, the product is the most important tool I have in my pocket. I have...
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Loyalty, Product
Good population health is an intersection between the individual and the group. If we don't build...
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Product
Epic should improve the personalized-pivot capability. Some of that comes down to much more...
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Product
The product is pretty good, but sometimes we are running a jet on a Ford Focus engine. The issue is...
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Product
Healthy Planet is really good for putting patients into cohorts. So if there are registered patients...
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Product, Value
Epic has the whole suite. There is nothing that needs to be bolted on. We save money and have...
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Relationship
I would rate Epic with a top score for support because of the dedicated TS people. The support model...
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Relationship
Epic keeps their promises, but their timetable doesn't always match our expectations. The larger the...
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Loyalty, Product
We have looked at taking the next step in our Healthy Planet implementation. We are going live with...
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Value
For Epic Compass Rose, value-based programs, and certified HEDIS, if we build an interface for ADT,...
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Product
We really appreciate having what we do have in Healthy Planet for population health reporting,...
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Loyalty, Product
We would like better linking to community resources for SDOH, but that isn't what drove us to Epic...
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Relationship, Operations, Product
The biggest positive of Healthy Planet for us is the ability to get additional data that we can then...
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Culture, Operations
One area that would be useful would be knowing at the frontline what exactly is covered and not...
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Relationship, Product, Value
The claims area is wonderful, and we have great support from Epic for charge interfacing. We have...
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Loyalty, Relationship, Product
In this solution, the federally qualified healthcare billing is one of our biggest issues that we...
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Product
I like the ease of access from one part of the system to the next part. We can jump from wherever we...
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Product
From an end-user point of view, there are so many pieces and connections between parts of the...
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Product
I do a lot of analytics in the system, and I'm able to work with the IT team, so I know the system...
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Operations, Product
The Slicer Dicer piece is kind of new to me, and it has been a little bit challenging to learn. It...
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Operations, Product
Some people love Epic's system, and some hate it. The solution and I understand each other well...
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Product
We are pulling data and collateral from a bunch of different people outside of the organization, so...
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Product
In research circles, there are things called ecological momentary assessments (EMAs), and basically,...
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Operations
With upgrades, the vendor does a nice enough job of cuing us about what is going to change and not...
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Value
Epic's system works much better than the system we used before and allows us to do more cool stuff...
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Culture, Value
With Epic's price plan, everything is typically bundled, so we can get a suite of tools. The system...
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Operations
We rely on our organization for a lot of training, and our internal team makes the training for...
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Product
This isn't necessarily Epic's fault, but the architecture around the exchange of clinical data in...
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Product
Healthy Planet definitely meets all of our main objectives and needs, but there are some issues...
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Operations, Product
While we appreciate the new technology and upgrades for Healthy Planet, one of the challenges that...
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Loyalty, Product, Value
When we switched over to Healthy Planet, one of the main positive feedback items we got was around...
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Relationship, Operations, Product
Healthy Planet has been successful, and I have been pleased by all of the different upgrades for it....
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Relationship
We talk to an executive at Epic regularly. Frequently, we have an internal meeting with our BFF, and...
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Value
EpicCare Inpatient EHR is expensive. I don't know whether Epic has to charge that much. I do not...
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Relationship, Product
Epic’s upgrades are rolled out pretty frequently. We just went through one recently, and Epic has...
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Loyalty, Product
We benefit from using multiple Epic solutions by getting as much as we can into one practice...
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Culture, Value
Epic is still driven by modules, and it is still a bit too a la carte for my liking. It isn't...
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Relationship
We don't depend too much on Epic's traditional support team. We don't call Epic proper unless there...
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Loyalty, Product
Previously, Resolute Professional Billing had Crystal Reports, and those reports were really good. I...
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Product
There are a lot of things that are built into Resolute Professional Billing. Claims are getting out...
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Product
The In Basket feature in Resolute Professional Billing is still not great. Through the years and...
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Operations, Product
There is not too much handholding from Epic to roll out upgrades. Some upgrades are really small,...
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Loyalty, Relationship, Product
Epic is working on things, but the Dorothy space is completely different compared to how Epic...
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Operations, Product
We don't like Epic's quarterly updates for EpicCare Inpatient EHR. I suppose we could do double...
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Relationship
Epic does a good job of keeping their finger on the pulse of organizations to make things better,...
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Operations
When we need to use Epic's training, it is fine. However, we do most of our training internally. All...
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Loyalty, Product
I think we want to use Epic's systems as a single ecosystem. I am happy that we are getting there,...
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Relationship, Product
Epic bashers talk about how we have to give a chance to independent software companies, but that...
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Product
It has bothered me for years that Epic has never developed tools for on-call physicians. I don't...
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Relationship
I genuinely feel like I won the lottery with our support team at Epic. We have key contacts, and...
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Relationship, Product
Within Healthy Planet, we have struggled with the limited support and likely discontinuation the My...
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Relationship, Operations, Product
Epic supports integration very well. I hear a lot from Epic customers about how it is hard to get...
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Product
Epic is innovating just fine, but with Healthy Planet, the fact that we have to run so many...
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Product
Healthy Planet is part of our core. We have a core platform strategy that is very Epic focused, and...
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Relationship, Operations, Value
Epic helped us really understand some key factors to ensure that we have received good installation...
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Operations
Something in our implementation was supposed to happen at a later phase, but external factors have...
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Loyalty, Relationship
Epic helped us change the things that we needed to change in order to provide better care to our...
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Operations
One thing that I like about Epic is that while they say that they have a training arm and things...
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Relationship, Operations
Epic has strong processes and quality control. They hire the right people, so their processes are...
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Value
Epic's cost is a major concern, and since they are an EHR leader, they appear to have little concern...
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Product, Value
Our organization has only been on EpicCare Ambulatory EHR for a short time, so it is pretty new. We...
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Product
We struggle in EpicCare Ambulatory EHR when patients integrate their communication with us. When the...
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Loyalty, Product
We use a third-party generative AI solution for a lot of functions, and in some places, we are...
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Loyalty, Product
We have adopted an Epic-first strategy, so if Epic has a tool, we want to evaluate it first. If it...
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Loyalty, Relationship
Epic is Epic. We have a few pieces of software in our organization that we consider to be our...
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Relationship, Product, Value
Cupid is great, but people either have Epic solutions or they don't. Because of that, a...
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Relationship, Operations
When we went live with Cupid, Epic put analysts on-site for some time to give us at-the-elbow...
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Relationship
Epic has been a great partner to our health system. They deliver on promises.
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Relationship, Operations
Our host's support and training model is inadequate, but that does not reflect on Epic.
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Operations, Product, Value
EpicCare Inpatient EHR is a great product that brings patients' medical records together. For the...
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Value
Epic charges for every single thing that they can think of. They charge for more things than they...
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Operations
We updated our API with EpicCare Ambulatory EHR and our telehealth solution, and that was painful....
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Relationship, Product
We can measure lots of things in EpicCare Ambulatory EHR, but not everything. Part of that is due to...
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Product
We are using other third-party solutions because EpicCare Ambulatory doesn't have the functionality...
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Relationship, Operations
I'm not very fond of Epic. They are always behind on timelines. I have attended Epic's webinars...
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Operations, Value
Epic has really good training available, but it is expensive to access. We have also customized our...
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Relationship
Epic’s support team is a nightmare. End users have to go through 10 people in their own...
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Product, Value
One of the tangible outcomes we have seen from using EpicCare Ambulatory EHR is that it is easier...
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Relationship, Operations
The BFF model is flawed. Our BFF is a great person, but they are assigned to another client for an...
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Loyalty, Product
We have good Epic integration with our ambient speech product, but Epic says they don't want to pick...
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Relationship, Value
One of our guiding principles is Epic first. We want to make sure that we are not buying the same...
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Value
I would love to figure out why Epic is making an ERP system. They should take those resources and...
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Relationship, Product
Healthy Planet is a good bit of software for what we need. We are happy with the risk coding in the...
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Loyalty, Product
There are a few things we need in Healthy Planet, so there is still room to grow. For example, we...
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Product
The echo structured reporting from Cupid is edited within our organization. It is very usable. There...
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Product
Cupid is what it is. It does what it does. Cupid sometimes crashes, and then we have to get things...
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Product, Value
Our goal with the system was to have easier integrations that could allow us to streamline...
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Product
Wave forms and blood-product integration are two of the biggest features that we would like to have...
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Loyalty, Relationship
One of our host site's weaknesses is that they don't really look at their strategic long-term plans....
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Operations
We are still figuring out the training part of the system. Our host site gave us extensive initial...
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Product, Value
The system's tangible outcomes were fast and huge. A lot of the hospitals in our region are on Epic...
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Relationship
With our host site's support, when we put in a ticket, we will get a response. However, it will...
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Value
Everything is part of our EHR now. We don't need a third-party application anymore, like an add-on...
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Relationship, Product
Our host site does a very good job of rolling out quarterly releases. They have also been really...
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Product, Value
We have a lot of work to do when it comes to optimizing Epic's systems. We are still struggling with...
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Relationship, Value
Epic rarely reaches out to us. I would encourage Epic's leaders to act like partners invested in our...
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Product
The system's structured reporting for echo meets nearly all of our needs because we can report on...
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Relationship
I like the flexibility that we have. Epic has people who are continually developing things and who...
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Loyalty, Product
When it comes to improvements with the product, one of the things we have talked about is structural...
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Culture, Value
Epic likes to charge us. The charges are what they are, but Epic is not flexible on negotiation...
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Operations
With EpicCare Ambulatory EHR, we take a lot of the training on our shoulders. We don't depend on...
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Product
EpicCare Ambulatory EHR addresses the full gamut of the needs of our ambulatory business, but...
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Product
With Epic, it is always better to have a single incumbent with a single foundation than to try to...
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Product
Epic’s update and release process has gotten a lot better. We used to do just one upgrade a year,...
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Relationship
Epic is great at providing support. My support people are amazing. We have a great connection with...
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Operations
I feel like I'm never really fully trained on Epic's solutions just because things change so...
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Product
I don't think EpicCare Inpatient EHR’s level of ease of use is only Epic's fault. It is our fault...
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Loyalty, Product
Epic is very nimble and quick. Before, when we wanted to send text messages to patients, we had to...
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Loyalty, Product
EpicCare Inpatient EHR is highly configurable, and we spend a lot of time making things work how we...
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Loyalty, Product
The number-one reason I love Epic is that they basically have an integrated platform. Our...
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Product
I think Resolute Professional Billing does a good job of keeping track of everything and creating...
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Product
Sometimes, when we are sharing information outside of our organization, we are a little trapped by...
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Loyalty
Secure Chat works exactly as designed. Based on the length of my experience with Epic, I see no...
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Product
EpicCare Ambulatory EHR is solidly built on a basic level. One thing that we often tout to our staff...
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Value
In the past, I would have given Epic a higher score because I didn't feel nickel-and-dimed. However,...
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Value
Our model is a bit tough because it is a bit different than other organizations' models. EpicCare...
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Product, Value
EpicCare Ambulatory EHR has definitely improved our employee satisfaction and patient satisfaction....
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Culture, Value
We have hit a new pricing tier with Epic. We have grown tremendously, and we credit Epic with a lot...
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Product
Epic's clinical communications have really low sophistication. Their clinical communications are...
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Product
There are gaps in the system that I would expect Epic to cover. I am using a third-party CRM...
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Value
Integration has been slightly more challenging with the system than I had hoped. We ended up...
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Relationship, Operations, Product
We brought on additional resources outside of Epic to help with our revenue-cycle stabilization. We...
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Operations
We had to redo our training from Epic. They must review the training that they already have. They...
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Operations
What I am seeing from Epic is probably better than average for a software organization. Our most...
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Product, Value
One benefit we have seen from using multiple solutions from Epic has been the integration of data....
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Value
It seems like we get charged for every little thing with Epic. However, I don't know whether that is...
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Relationship, Product
We are becoming a mature shop, and what I like about Resolute Hospital Billing is that we are able...
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Loyalty, Value
Going with Epic was the best decision we could have made at the time, but fast-forward to right now,...
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Value
My recommendation to Epic would be for them to connect more to things that are components of Healthy...
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Loyalty, Product
I have been very pleased with the continued development of what we see in the core of EpicCare...
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Relationship, Product
We generally take the approach that we are open to third parties only if the need is very...
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Loyalty, Product, Value
Epic's system is by far the biggest investment that we have made in any technology solution, and we...
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Product
Resolute Professional Billing is very stable. It is one system that I think continues to develop in...
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Operations, Product
I would suggest that Epic continue to develop and implement things with simplicity in mind. We want...
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Product
In terms of things that are delivered in MyChart, there is nothing wrong with the system's...
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Product
Resolute Professional Billing's biggest strength is integration. It is important for our patients to...
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Loyalty
We are excited to see some more AI features get implemented. In general, it would be great if Epic...
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Relationship
I have been really happy with the quality of our technical support folks. In the last few years,...
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Operations, Product
Epic puts a lot of effort into ease of use for end users. One of the examples of that is that they...
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Relationship
Epic has something called the Epic App Orchard, and in it, we can find arrangements with third-party...
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Relationship
Epic maintains a lot of contact with their user base, and their developers are from the healthcare...
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Loyalty, Relationship
Cupid is definitely part of our long-term plans. Epic is the market leader for a reason. They...
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Relationship, Operations, Product
It seems like our providers don't always know what they are supposed to do or how to stage their...
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Operations
There isn't any training for Community Connect Resolute. We get the occasional tip sheet, but there...
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Product, Value
The product is fine. Using multiple solutions from Epic is a huge benefit compared to using all...
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Product
We haven't found Epic's coding software to be sufficient. We have pursued a third-party HCC coding...
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Relationship
Epic has been extraordinarily positive and proactive about helping us get as much juice for our...
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Product
Resolute Professional Billing is a very complete revenue cycle tool. Revenue cycle things aren't...
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Product
Resolute Hospital Billing is the best on the market. Epic is also working on package pricing for AI....
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Operations
Epic doesn't really actively train us. We are responsible for getting people trained. If Epic is...
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Loyalty, Relationship, Operations
I would like to see a focus on performance versus Epic priorities. There is a disconnect between...
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Relationship, Operations
Epic is very qualified in everything they say, so they generally don't say something without a...
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Relationship, Product
I would say that Epic as a whole is pretty good. Community Connect EpicCare EHR is a good model. I...
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Culture, Value
Our host site's charges are not as black and white as I would like them to be, but overall, they...
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Loyalty, Product
A lot of the tools that we use for third parties are for specific procedures and things like that....
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Relationship
Our host site outsourced a lot of their frontline tech support to an offshore group. The folks at...
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Operations
Our host site has moved entirely over to an online computer-based training approach. That approach...
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Relationship, Product
Our host site has a really high requirement for encryption. I can understand that in this market,...
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Loyalty, Relationship
Our host site's road map is constantly changing. Our host site will tell us that something will be...
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Operations, Product
Community Connect EpicCare EHR as a product is kind of the industry standard. One of Epic's...
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Loyalty, Product
We would go with the system again with the caveat that we would probably first look at a different...
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Loyalty, Relationship
Working with our host site will allow us to have a more streamlined approach to answering our...
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Operations
Our host site doesn't keep promises when it comes to the implementation of integrations. Our host...
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Relationship, Product
Epic is really helpful, and I like that they are aware of what is going on in the industry. All of...
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Product
From a clinician perspective, there should be an EHR writ large in Epic. One example is with a PHR....
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Operations, Product
It has been a while since I have had any major service or upgrade with Epic, but the upgrades aren't...
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Loyalty
We are getting from the solution what we are willing to pay for and use, but there is functionality...
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Relationship
Epic is very good. I have worked with them a lot in the past, and I have talked about stuff with...
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Product
EpicCare Inpatient EHR can integrate documents well, but the vendor has more challenges with data,...
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Loyalty, Product
One thing that clinicians really want is information pushed to them. That does not require...
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Product
Epic should work on how kludgy logging on is. We have a third-party thing where we use our badge...
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Product
We use third-party applications for pacemakers, defibrillators, and imaging for the cath lab because...
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Loyalty, Product
There will be substantial movement in the market in the next couple of years that will come from...
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Operations
Epic always wants to give us training when we open the system and are actually trying to work. I...
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Product, Value
The integration and revenue capture are some benefits we have realized from using multiple Epic solutions....
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Culture, Product
The quality of Healthy Planet is great. I have no concerns about that. I just don't think the...
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Relationship
Epic does a beautiful job on their road map for Healthy Planet in terms of what is available, what...
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Relationship
Epic’s core product is very good. Everyone knows that. However, the biggest thing Epic could do is...
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Relationship, Product
Every time we get an upgrade or a feature release, it breaks more things in Resolute Professional...
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Relationship
Epic does not keep promises on timelines. With the ticketing process that Epic has in place for...
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Product
Resolute Professional Billing is a great program. I'm not knocking it. Epic is just lacking in some...
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Value
I don't see many of the bills or know of all the bills that happen, but with everything that Epic...
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Relationship, Product
The base program of Resolute Professional Billing is phenomenal. By using Epic for multiple...
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Product
We have been trying to get Epic to give us communication work queues. Epic says that is too much...
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Relationship
Epic is probably not going to change. I hope they do. Epic has a very egotistical view that they are...
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Operations
Our implementation of EpicCare Ambulatory EHR went as well as it could have within our organization....
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Value
EpicCare Ambulatory EHR is very expensive, but we absolutely couldn't do the things we do without...
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Product
It would be lovely if Epic could replace our dictation vendor. Our dictation vendor is one of our...
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Product
The only downside with EpicCare Ambulatory EHR is that there are multiple ways to do things in it....
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Product
EpicCare Ambulatory EHR has so much functionality that we can pretty much get away with using a...
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Product
Epic has made the automation of waste billing better since we have gone live on their system, but...
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Loyalty, Operations, Product
I don't know how Epic could make Beacon easier to use considering how complex it is. The system has...
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Relationship
Epic's support is one of their strong suits for sure. Anytime there is an issue, they will call us...
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Product, Value
One thing we like about Beacon is that everything is native to Epic. Being able to keep everyone on...
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Relationship, Operations, Product
Epic is very streamlined in how they do their upgrades and in what is available to us one to three...
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Operations, Value
From an install perspective, we brought on additional revenue people to help with the implementation...
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Product
Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....
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Product
We are several months into using Community Connect Resolute, and our financials are still very rocky...
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Operations
Our initial training with our Epic host site was pretty rough, and we don’t get ongoing training...
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Operations
I never want to go through the process of implementation again. I don’t know that anybody is ever...
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Relationship
Epic has 24/7 customer support, but it is just structured a little bit differently than other...
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Relationship, Product
Community Connect EpicCare EHR is reliable; we have not had any issues with it. The drawback of...
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Loyalty, Value
We don't want to start pulling data from Community Connect EpicCare EHR yet, so we reach out to our...
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Product
It is a process when we want to integrate something. Some organizations are new to the acute space,...
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Loyalty, Product, Value
Our portal utilization rate with Epic is around two-thirds. It was a bit higher in our previous EMR....
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Product
Epic's system has the ability to do scheduling, and we jumped on that bandwagon and asked whether we...
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Product
With Epic's system, we have way easier access to notes from specialists, ancillary services,...
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Product
EpicCare Ambulatory EHR is a powerful tool. It is superior to our previous EHR. The system is...
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Operations
The solution is great. Things are complicated in that we have split from an affiliation that...
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Loyalty
We chose to go with Community Connect EpicCare EHR because it was integrated. There is one solution...
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Culture, Value
With Epic, we have to opt into different packages. If those packages aren't part of the initial...
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Relationship
With Epic, we have a dedicated technical service team. Epic sends out regular updates, and our team...
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Product
EpicCare Inpatient EHR is sometimes hard for me to navigate. We just did an upgrade, and that...
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Product
EpicCare Inpatient EHR is the most used EHR in our area. That makes it a little easier to use than...
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Relationship
We always have to put in a ticket with Epic's customer support. If we are on the phone with them, we...
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Relationship
Epic continues to deliver a great product in a very challenging market. The customer service is exemplary....
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Relationship
Epic is good at alerting us to critical issues. Also, we recently had Epic developers on-site to...
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Loyalty
We decided to switch to Secure Chat even though we knew there would be some gaps in the...
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Relationship, Operations, Product
So far, the Epic updates and releases that we have gotten and the processes around those have been...
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Relationship
Epic is very accessible, and we have a good structure for support as well as some escalation paths.
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Product
Not just anyone can connect with Epic's system. Other systems have to be from valid third parties...
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Loyalty, Product
Fetal monitoring and breast-milk tracking are two things that we would like Epic to develop...
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Loyalty
We are doing an EHR optimization, so in the future, I expect us to have optimized our Epic EHR...
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Loyalty, Operations
We are in the stabilization phase with Epic's system, so there is a lot of learning and putting our...
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Relationship, Value
Epic does pretty well at driving tangible outcomes. Part of our challenge is that we have not...
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Product
We find little bugs periodically, but EpicCare Inpatient EHR works well and is pretty easy. I like...
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Operations, Product
I have found that with the ease of use of EpicCare Inpatient EHR, there is a big difference...
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Loyalty
There are a couple of third-party applications that should be part of EpicCare Inpatient EHR, like a...
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Relationship
I can watch our Sherlock logs to see my problems being listed and to see whether they are being...
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Culture
When we first started with Epic, we had individual licenses because we had several hospitals,...
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Relationship, Product
Epic is very responsive with upgrades. They have four updates a year, and we can choose what we want...
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Relationship, Product
Epic has supported us quite a bit with interoperability. We recently did a pump integration, and...
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Relationship
Epic has been very responsive in trying to meet all the commitments that they have made, and they...
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Product, Value
Healthy Planet is really helpful for us in terms of drawing a circle. Before I do a campaign around...
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Product
We are seeing a few challenges in terms of the usefulness of Healthy Planet with our behavioral...
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Loyalty, Relationship
We always want more recommendations from Epic. They are proactive about what needs to be done, and...
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Relationship
Epic does their best to keep their promises. If they tell us they are going to do something, they do...
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Operations
The training from Epic still lacks a lot about scaling practice allocations and flow. Epic is...
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Operations, Value
Our licensing costs went down with Epic, but our internal staffing costs and hardware costs went way...
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Operations, Product
EpicCare Ambulatory EHR is really complex. That allows it to do a lot, but in some ways, we can't do...
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Product
Our integrations with Epic's system are pretty good. The system is well integrated both internally...
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Relationship, Operations, Product
Epic's foundation system doesn't get a lot of revisiting with its old content. The new content gets...
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Operations
Epic's implementations and upgrades are good overall, but Epic often underestimates the amount of...
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Relationship, Operations
One thing that we see on a somewhat regular basis is that EpicCare Ambulatory EHR was an inpatient...
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Relationship, Operations
For Cupid specifically, Epic tailors each application so that we will have a dedicated support...
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Product
Most of the limitations that we have seen with Cupid haven't been Epic's fault, but the alternatives...
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Product
The big miss in the functionality of Resolute Professional Billing is that the professional billing...
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Culture, Loyalty, Relationship
Epic does a great job of giving us the tools and the people to help us figure out what needs to...
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Operations
Epic does really well in training. Epic really does put a lot of information out there. They have an...
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Product
Resolute Professional Billing does offer a means for a provider to be seamless in terms of how they...
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Relationship
Epic’s support is really good. We can call or email the support team. Epic’s technical support...
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Loyalty
We can't replace Resolute Professional Billing. I don't think that replacement would happen. We have...
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Product
Resolute Professional Billing needs to be more seamless between the professional billing and the...
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Product
Resolute Professional Billing is a fairly complicated system because it has so much in it. It has...
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Product
Epic doesn't oversell Resolute Professional Billing. They know what the issues are in Resolute...
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Culture, Operations
I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...
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Relationship, Product
The product is better than what we had before. Our previous system was very old and archaic, but I...
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Relationship
Epic is very proactive with compliance things, but with certain other things, they probably aren't...
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Product
Resolute Professional Billing is a transaction-based system that is very different than other...
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Product, Value
The benefits that we have realized by using multiple solutions from Epic have been streamlined IT...
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Loyalty, Relationship
Epic doesn't keep all of their promises, but that is more related to when they expect things to be...
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Operations
Due to the frequency of upgrades, there is a lot of information that we don't get the full benefit...
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Relationship, Product
I think Epic has a vision, and they do deliver on the vision, but sometimes it takes a long time....
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Loyalty, Product
The number-one thing Secure Chat needs to integrate with that it is not integrating with now is...
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Product, Value
I think there are problems with Secure Chat, but there is a lot of value in having the same vendor...
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Operations
There are no issues with Epic's training from the customer perspective. From the analyst's...
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Value
I am going to rate Epic between middle of the road and top of the scale for receiving my money's...
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Operations, Product
Beacon is stable, reliable, and best in class. There are not a lot of issues that come up. It is...
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Operations
One of the nicest features I have encountered is Epic University. Epic has training materials...
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Product
Epic is really good about usability when it comes to building in shortcuts and efficient...
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Operations, Product
If someone didn't have prior exposure to Epic's solutions, EpicCare Ambulatory EHR wouldn't be a...
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Product
Epic has something that puts all of the information I might need on a single screen so that I don’t...
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Relationship
Epic is incredibly involved. Epic has come to our organization to see how we use the solution, and...
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Loyalty, Product
Most of US-based oncology is delivered through Epic's solutions, and the thing that is really nice...
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Relationship
The thing that has been incredible about Epic and working with them is that they are incredibly...
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Product
The solution works really well. It is nice to be able to use it on a desktop, and it is nice to be...
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Value
If Epic moved their systems to the cloud, then we wouldn't have to fight for people to manage the...
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Relationship, Product
Epic needs to have an open mind. They still have two data centers and a third one on the ground when...
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Relationship
There is only one company that I would give an 11 out of 10, and that is Epic. I love them to death....
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Relationship, Value
Affordability, timing, and buget understanding are very important for Epic. Epic is bringing in AI...
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Relationship, Operations
Epic needs to improve their implementations and their technical support. The skills of Epic's old...
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Relationship
The quality of Epic's professional services is an area of opportunity for improvement.
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Product, Value
Healthy Planet has been great because it has worked really well with our other Epic applications to...
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Relationship, Product
Epic takes feedback to heart. They really try to develop solutions based on the feedback, especially...
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Loyalty, Product
If I were considering a new EHR, my decision would depend on the institution's size. If I were at a...
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Operations, Product
The ease of use is very good. The system is easy for me because I know the software. Some feedback I...
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Relationship, Product
The product doesn't glitch or anything. I have not experienced downtime. We do have a few challenges...
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Loyalty
The product is part of our long-term plans. I don't think anybody would like to change it. Getting...
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Product
It is a journey for some providers to review the charts before they see patients. Similar to the way...
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Relationship, Value
I have bashed on Community Connect a little bit, but the Community Connect model is the only way we...
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Product
When I get a certain report, it is very detailed, and I start looking at how we leverage the Epic...
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Product
Our reporting and analytics from Epic are pretty poor. I am being picky, but that is surprising...
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Loyalty, Value
We rolled out Secure Chat a lot more broadly than we ever did a different solution because Secure...
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Product
There is always room for improvement, but the updates coming from Epic's headquarters and the way...
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Loyalty, Product
There are still some things that Epic needs to bring in and catch up to. Other solutions let users...
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Loyalty
We have mostly transitioned to Secure Chat; however, we did have to keep our other solution for...
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Loyalty, Operations
We are getting somewhere with Secure Chat. Once someone goes to Epic, things just take a long time....
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Relationship, Product
My major complaint with Epic is that their problem list is really messy. There has to be a better...
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Relationship, Operations
Epic could have more embedded professionals for training. When we have issues, we don't know who to...
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Product
There are always vendors out there that say they can do different things. It would be great if those...
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Operations
Overall, I like Epic's upgrades. However, the education for the rollouts is a little tough because...
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Operations, Product
I would say that Epic's delivery of new technology is at the top of the scale because Epic does push...
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Product
EpicCare Inpatient EHR is stable. We have satisfied end users, though they don't like that we make...
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Relationship, Operations
Epic does a really good job with training. We have frequent technical support meetings with Epic, so...
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Loyalty, Product
One reason we went with EpicCare Inpatient EHR was that the system was touted by Epic and others as...
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Product
EpicCare Inpatient EHR integrates with our laboratory services vendor, payer systems, and coding...
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Product
While it is often said that Epic's EMR solutions are the Cadillacs of EMRs, EpicCare Inpatient EHR...
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Product, Value
More and more of Epic's core EHR functionalities seems to be cloud-enabled, predictive analytic...
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Product
EpicCare Ambulatory EHR is great. As a standalone tool, it probably wouldn't be that great though....
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Value
Epic avoids charging for every little thing. They charge us what we expect to be charged. I don't...
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Relationship, Value
EpicCare Inpatient EHR is the best EHR out there. All our physicians are happy with it. Epic...
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Product
Every time we talk to end users about EpicCare Inpatient EHR, medication reconciliation is always...
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Operations, Product
I would tell a peer or friend to go with a foundation build of Epic's system and not to try to make...
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Relationship
We get a new technical solutions engineer (TS) every once in a while, and it is hard to train the...
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Relationship
Epic has had a great product and has been a great partner. They respond to our questions quickly and...
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Operations
One of our major challenges was with the implementation. It just didn't feel organized, and it...
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Loyalty, Product
There is no real competitor for Epic in this space because of the speed that Epic is moving at in...
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Culture, Value
Epic mostly avoids charging for every little thing. Epic has come up with an organization package...
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Relationship, Operations
Epic hosts some meetings to show new items, and they have Nova Notes as their primary method for...
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Product
In EpicCare Ambulatory EHR, everything we need is just a click away. The interoperability platform...
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Relationship, Product
As Epic has grown in size, it has become harder to integrate outside technologies with Epic's...
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Operations, Product
EpicCare Ambulatory EHR is customizable. Users can do a lot in the system if they know what they are...
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Product
EpicCare Ambulatory EHR could especially be improved on the web access manager side. The vendor...
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Relationship
Overall, we get pretty good support from Epic, but Epic is pretty slow to change and grow. We have...
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Relationship
Epic doesn’t overpromise, and we have good communication and a good working relationship with them....
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Loyalty
I am really looking forward to the development that Epic is putting forth in the nursing realm....
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Value
Epic does a really good job of not nickel-and-diming us for the most part, but we have seen more of...
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Product
There are a lot of clicks in EpicCare Inpatient EHR, but that isn't all necessarily Epic's fault....
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Product
We would like the professional billing in Community Connect Resolute to be improved. That...
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Product
Community Connect Resolute is easy to use. I love being able to dig up information so I can analyze...
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Loyalty, Product
We would like to see integration between Community Connect Resolute, our claims management solution,...
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Relationship
Epic provides us with everything that we need and more. I love Epic. Epic LTC makes sense and is...
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Relationship
Throughout the year, if our end users send us requests that I don't see or can't find functionality...
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Product
Epic can run a report on the accuracy of automatically populated fields. That report can show that X...
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Loyalty, Product
Therapy scheduling is in development right now with Epic. We are scheduling things on paper or in...
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Loyalty, Product
We have made strides with our end users having faith in the system a bit more now; that is really...
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Product
With Epic LTC, some things are lacking from an auditing perspective for therapies, like speech,...
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Loyalty, Operations
Our organization was ready to get rid of Epic LTC because it was such a big change. There were some...
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Relationship
We had a visit from our TS person from Epic, and they got feedback from staff, end users, and...
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Product
Epic does well with providing more information for our LTC MDS coordinators in terms of how...
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Product
Epic has created the ability to do macros in the MDS assessment. The MDS coordinators can create a...
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Operations
Epic's training is standardized for all applications. We have to do continuing education courses for...
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Relationship
Epic is really good about controlling the narrative for the yearly changes. They have a great...
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Loyalty, Relationship, Product
It is very hard to integrate with Epic; they don't want to share their data, and they are very clear...
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Relationship
Talking to Epic about development is like nailing down Jell-O. I want them to tell me the truth...
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Operations
The initial training from Epic was awful. But the ongoing training is up to us as a customer. We...
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Relationship
Epic has had some turnover in their technical services (TS) team, so we have gotten some newer...
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Product
I would buy EpicCare Inpatient EHR again; I don’t see anything else being up to the same standard....
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Relationship
Across the board, most customer support people from Epic are great. With any Sherlock request I put...
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Culture, Relationship, Operations
Epic tends to overestimate how quickly they can do things. We recently added some more solutions...
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Product
We switched to a weeknight for Epic upgrades because when we did upgrades on the weekend, we had to...
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Operations, Value
I regularly attend some of Epic’s upgrade overviews, development previews, and stuff like that. The...
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Relationship, Operations, Product
There have been a couple of random times when Epic has said that they can do things, but then they...
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Relationship, Product
Since Hyperdrive went in, EpicCare Inpatient EHR has been a lot faster. However, we saw an abundance...
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Relationship, Product
We like the system's PHI-safe communication across mobile and fixed workstations in Secure Chat....
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Loyalty, Product
We would buy EpicCare Ambulatory EHR again because Epic's system is the most comprehensive. It...
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Culture, Relationship
I'm not sure about Epic and their promises. They talk about a lot of things, and those things don't...
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Value
There are tools that Epic is putting into the system, like AI to respond to patient messages and AI...
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Relationship
Epic's support is fine. However, I have never even had a conversation with an Epic executive. The...
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Operations
Epic's initial and ongoing training isn't perfect because lots of new things come. There are just so...
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Loyalty
I'm being optimistic with the system. I know we have some challenges, but we are going to get them solved....
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Relationship
We have a young Epic team, so it seems like lots of times, our Epic TS people that we work with are...
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Product
Epic's tool helps us capture the data that is needed, but we need third-party solutions to show that...
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Loyalty, Product
Epic LTC reminds me of the Epic inpatient side back in 2010; the system can do things, but it is not...
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Culture, Relationship
Epic keeps their promises, but they are very careful about making promises. For long-term care, we...
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Relationship
Epic hires smart people for their long-term care product; they have a machine that cranks people...
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Relationship, Product
With Epic, a lot of what we do on the acute inpatient side assumes that the patient is going to get...
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Operations, Product
Epic should improve the ease of use for end users and have written documentation, like a user...
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Product
The system has great interconnectivity. I get notes, like history and physical examinations, from...
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Operations
We need to get more training up front. We only had about six hours of training and personalization,...
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Loyalty, Product
The design of Dorothy is very similar to Epic’s Comfort solution, so switching between them is easy....
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Loyalty, Product
We are very happy with Secure Chat, but there is still more to go. One of the improvements that we...
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Product
Secure Chat is good so far, and it is very well-liked. What the staff and physicians really like...
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Culture, Value
There are some things in some of the modules in the system that Epic charges us for. I think they...
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Relationship
Our experience with Epic’s support would improve if we could get tickets completed and closed...
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Operations
Epic does have online training videos and online books. Very rarely do we have real-time training....
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Operations
Epic communicated about their upgrades, but their implementations did not go as planned. It is...
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Product
Resolute Hospital Billing needs better reporting. It has a reporting module that makes it easy to...
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Relationship, Product
The concern with Resolute Hospital Billing’s interoperability is that Epic is very proud of...
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Relationship, Product
Epic promises to make configuration changes, and they are behind. Some of the promises they have...
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Product
Because Epic is intended to be one big, huge, over-arching, all-encompassing system, there is a lot...
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Operations
We have outsourced our financial people. Even though we have a principal trainer from Epic, that...
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Product
The integration between Dorothy and the hospital has been good, and the ability to get doctors to...
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Relationship
I have our previous system to compare Epic’s support to. Our previous vendor had a support number we...
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Loyalty, Relationship, Product
We have had a lot of difficulty with Rover. That is the mobile app. It doesn't work so well when we...
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Relationship, Operations
Anytime we log on and Epic has changed something, they have a little video we can watch, but Epic...
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Loyalty, Product
We have a hospital-at-home program, and Epic is supposedly going to be more friendly around doing...
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Operations, Product
I don't hear about any problems with our billing, but I haven't seen any updates in a long time...
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Product
We already put the code in. We have the diagnosis in our notes, and we sign our notes, and then we...
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Relationship
Epic needs to figure out what they want to be when they grow up. They need to figure out whether...
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Operations, Product
I would rate the quality and effectiveness of Epic's implementation services slightly above the...
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Loyalty
We are not in a steady state yet with Resolute Professional Billing. We are still digging ourselves...
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Relationship, Product
Resolute Professional Billing is pretty reliable. If it goes down, the issue is usually our...
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Product
We file for MIPS, and we need interoperability and everything up to the standard to file for...
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Relationship, Operations
I have had a regular touch-base meeting with Epic since before our go-live. Epic is proactive. I can...
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Product
Epic does not keep all their promises. Resolute Professional Billing leaves a lot to be desired. It...
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Relationship, Value
Epic is a good partner to work with. They are necessarily complex. Epic’s blanket fee is...
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Relationship
I love our technical services representative. Epic really tries hard to deliver new technology.
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Loyalty
We really have made a commitment to Epic, so I doubt that we would consider switching to something...
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Loyalty, Product
There will always be things that we want the solution to do better. There are also things that it...
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Operations
We do a lot of the in-house training ourselves. If we could design a training program, it would be...
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Operations, Product
Secure Chat works. It is a very stable platform. It is available during downtime; it doesn't rely on...
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Product, Value
Secure Chat is typically a little bit behind the industry. There are extra modules and third-party...
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Operations, Product
I think our users might rate Epic Behavioral Health's ease of use more between the middle of the...
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Culture, Relationship
If a peer or friend asked me about Epic, I would be certain to tell them about the number of...
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Loyalty, Product
We still have some challenges when Epic changes things, but overall, the product is pretty...
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Relationship, Product
EpicCare Inpatient EHR is a good product. It is getting our organization to a better place. We...
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Operations
What I would share with a peer or friend about this solution is that they shouldn't work in silos....
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Loyalty, Value
The product is a lot of money, but we have more insight today about things that we didn't have...
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Relationship, Operations, Product
Epic is getting better with their overall product quality. We are very aware of what is coming with...
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Operations
Epic didn't do the training for EpicCare Inpatient EHR; we did, but there definitely were some...
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Relationship
As much as possible, we are using Epic's solutions, and we are trying to get to Epic solutions for...
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Loyalty, Product
I would buy Resolute Hospital Billing again. I am extremely likely to recommend Epic's systems...
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Product
Resolute Hospital Billing is very complicated, and everyone is very integrated. Epic doesn't realize...
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Relationship
Epic has a vision, but that doesn't mean that I agree with their vision. The vendor has what they...
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Value
Epic is too expensive. They like to bill for everything. We are doing well in terms of cash, but we...
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Relationship, Product
Epic is much more advanced on the Resolute Hospital Billing side than on the Resolute Professional...
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Product, Value
Our providers would say they love Epic's ambulatory system for a few reasons. The first reason would...
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Product
Epic is just better. Once an organization gets acclimated to Epic's systems, they have a common user...
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Operations
We did our own training, but Epic supplied a lot of good content.
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Product
The system's usability is a little lower for the inpatient area, and that is probably due to the...
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Operations
We had a great clinical conversion with Epic. We are very pleased with the changes that Epic has...
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Operations, Product
When we go live, there are thousands of work queues in Epic. Every one of those has to be cleared...
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Product
My suggestion for Epic is to allow personalization for echo reporting. We cannot do echo structured...
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Relationship
We meet with our Epic TS person frequently. We have standing calls. Some are office-hours calls, so...
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Product
Cupid works really well for the service line in general. It meets the workflow for both the nurses...
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Relationship, Product
Secure Chat is very powerful, but we encounter issues when it comes to the staff adoption of it. Our...
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Product
I would buy EpicCare Ambulatory EHR again because of its data and ease of use. We are able to talk...
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Operations
Epic has been really good to us with our implementations. During our implementation, we have been...
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Loyalty, Operations, Product
Epic can't be perfect. They have to have some room to grow. There are some reporting opportunities...
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Relationship
Epic's support is bar none. I have worked with other vendors in the past. Even extremely early in...
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Relationship, Product
Epic has gold standards where they incentivize us to use their product the way it was meant to be...
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Loyalty, Product
I like that there are a lot of modules in EpicCare Ambulatory EHR. But what I want to be aggressive...
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Operations
The training is really good, but Epic does have quite a bit of training that is required to be...
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Operations, Product
Healthy Planet is a very sophisticated solution. It requires us to really lean into it. We can't...
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Relationship
If I want to talk to the executives at Epic, they call me. I can just pick up the phone and call...
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Value
Epic doesn't overcommit. They don't customize. They don't upsell. That is one of the things I like...
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Value
No other enterprise software suite in our environment operates like Epic's system. We wonder why...
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Culture
People understood that we signed an enterprise agreement with Epic, and to some extent, our license...
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Operations, Product
We recently went live with Epic Behavioral Health in the last few years. I don't know if this is...
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Product
Epic now has the ability to use VoIP natively with their system. We don't have to download something...
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Relationship
Epic is pretty responsive. They are also proactive, but sometimes, they are too proactive in...
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Relationship, Value
The system costs a lot of money, and we are the ones doing the building and updating. A lot of...
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Product
With the amount of information that is available to end users in Epic's systems, the whole picture...
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Operations, Product
There is a lot in Epic's systems that end users have to learn, and it is very difficult for them to...
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Loyalty, Product
Epic should be doing more. They aren't pushing Healthy Planet. Healthy Planet could be so much...
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Relationship
I probably could reach someone at Epic if I needed to. I have emailed people back and forth. I can...
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Operations, Product, Value
Healthy Planet is a great tool. We should do more with it. However, if recommending it, I would...
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Product
Cupid integrates very effectively with the rest of Epic's software, and it has a lot of convenience...
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Product
The only negative thing with Epic is that they sometimes don't want us to integrate with something...
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Relationship
Sometimes it takes longer to get support from Epic than I would like, but I have seen some positive...
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Loyalty, Relationship, Product
Every vendor has issues, and Epic has some goofiness, but their solution is by far better than some...
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Operations
Epic does a good job of teaching how their product works, but they aren't necessarily good at...
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Value
Epic is fair with their charging. They charge for things that are appropriate, but they also do a...
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Operations
Epic's system has a lot of available information if we can figure out how to access it, so access...
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Loyalty, Product
Epic wasn’t specific enough about home health. They think they were, but they weren't. They were...
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Operations
Epic did an online training with us that was absolutely a waste of our time, and it was horrible. I...
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Relationship, Product
Our previous vendor had hard stops for certain things, like regulatory requirements. We couldn't go...
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Value
Every time Epic comes on-site, like if we need help, there are charges. Also, when they come out...
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Loyalty, Value
The system that we were using years ago was a better system than Dorothy is. It had more appropriate...
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Operations, Product
When Epic does an upgrade or adds information, it is usually a disaster. Usually, the staff gets...
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Relationship, Product
In Dorothy, there are so many things that we are backtracking on and trying to fix or writing off...
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Relationship
Nothing is proactive with Epic, and we are always putting out fires. There was one person from Epic...
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Relationship, Product
I like that EpicCare Inpatient EHR is one system across inpatient and outpatient settings. The...
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Relationship, Operations
Epic's support is great. Epic has a very good system for reporting issues through their ticketing...
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Relationship, Operations, Product
Epic does well when we are implementing certain features. Sometimes, Epic has a checklist for their...
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Relationship
Epic is very customer-service oriented, but they also have a very knowledgable and engaged support...
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Operations, Product
I would suggest that Epic's release notes be written a little more clearly for nontechnical people....
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Product
There definitely are clunky workflows in EpicCare Inpatient EHR, and people complain about little...
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Loyalty, Product
EpicCare Inpatient EHR does a lot, and Epic continues to improve it. There is a lot that we do that...
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Relationship
Epic’s support team is very responsive when we complain about stuff. Epic is very receptive to...
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Value
I don't pay the bills, but I know Epic is expensive. I would like to see their products be a little...
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Relationship, Operations, Product
For AI solutions, we have a host of things that Epic is offering, like the generated responses to In...
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Operations
Things are a little tough because Epic doesn't provide our training. We have an internal team that...
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Relationship
Some of the most interesting conversations I have with Epic involve how they interact with small...
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Loyalty, Operations, Product
Epic's system is a huge beast. That is the best way of putting it. The old EHR I was on was very...
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Operations
With training, there is a difference between what we just experienced and what we would experience...
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Product
I like being able to integrate treatment plans into Epic's EHR and not having to do that outside the...
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Relationship, Product
Epic could just continue to think about ways to support specialty populations. These populations...
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Value
I would give Dorothy a top rating for us receiving our money's worth. Dorothy costs a lot of money,...
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Loyalty, Value
Part of the decision to go to Epic was the cost. The cost was going to be pretty similar because we...
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Operations
Anytime we change a system that we had for years, there is a learning curve, but our Epic...
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Operations
Our recent implementation experience with Epic was awful because we were put into a 15-month...
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Loyalty, Product
Our goal and our intent is to run a lean organization, and in order to run lean, we need more...
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Relationship
Epic doesn't really make any promises, but ultimately they are very difficult to work with on...
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Product
Epic could maybe bring Nova Notes, which are our upgrade notes that we use to build with, down to a...
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Relationship
We have a TS person. They have actually been with me for several years, and I am very grateful. That...
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Operations, Product
The workflows in Prelude are really well laid out into navigator sections, so we can manipulate...
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Value
Epic is charging us more for little things, like interfaces and nuances. We get nickel-and-dimed on...
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Product
The customization for EpicCare Inpatient EHR has really increased over the years, and that has...
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Relationship, Operations
We haven't had a lot of upgrades in EpicCare Inpatient EHR yet because it is new, but Epic has been...
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Product
The only issue I have with EpicCare Inpatient EHR is that a user's access can be extremely limited...
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Relationship
One person in our department asked Epic for a different permission level, and instead of getting...
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Product
EpicCare Inpatient EHR is better than I thought it would be. It is pretty intuitive for the things...
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Product
Based on the feedback we hear from our patients and the adoption we have seen, the ease of use of...
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Culture, Value
Epic tends to want to charge us for each incremental piece. They try to bundle things, but Epic is...
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Product
Epic has done a great job with interoperability. They are better at it than many other vendors. I...
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Relationship, Product
I really appreciate how Epic stays on top of regulatory updates. For example, with the upcoming Epic...
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Product
I like that Epic is doing a really good job with Cadence, which is their scheduling platform. The...
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Product
One of the improvements I would like to see is that we have orders that come from our team from...
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Product
I really appreciate how well Dorothy integrates with our hospital system. This makes everything run...
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Product
EpicCare Inpatient EHR could have a little bit more flexibility around clinical decision support and...
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Product
Some strengths are how Epic approaches patient care teams with the system, the patient list...
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Operations, Product
The system is very good. I am a big Epic fan. The only drawback to the system is that from a...
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Operations
Having a host for Epic's system is a little different than just having Epic's system. If Epic has...
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Loyalty, Product
In terms of delivering new technology, Epic is moving faster than we can handle sometimes.
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Product
We have been working with Epic to make the patient experience easier. We have had some upgrades on...
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Loyalty, Product
I have made some recommendations, and Epic is working on things. I would like to get some AI in...
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Value
EpicCare Inpatient EHR is a good product. It has lots of bells and whistles. But with Epic,...
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Product
Epic makes very solid products, but we do need to pull in ancillary and adjunct solutions to meet...
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Product
There are always complexities with Epic’s upgrades, and there are just so many different ways of...
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Product
Cupid’s quality is getting better. I will say that it is close. I still have frustration with a lot...
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Value
Epic is changing some of their pricing models from just the yearly base rate. I think those changes...
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Loyalty
We definitely aren't going to be changing to a different solution. We are probably not leveraging as...
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Relationship, Product
I would say that Epic does a good job of trying to improve workflow and content while slogging...
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Relationship, Product
I strongly suggest that Epic get with the American Academy of Pediatrics and the American Academy of...
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Relationship
Epic has made some minor improvements in being a little more flexible in working with the providers...
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Product, Value
Epic's platform is still the best in the business today. It is still too expensive, but it is like...
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Loyalty, Relationship
I don't have a lot of hope that Epic is going to get to a perfect rating 12 months from now in terms...
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Loyalty, Product
Dorothy lacks functionality. We use another vendor's product for infusion and billing to support...
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Relationship, Operations
Epic is a good partner. We are happy with them. They honor their commitments. They approach...
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Relationship
The one thing that Epic is very good at is that when things are not mature or when there are gaps,...
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Product
Secure Chat is one of EpicCare Inpatient EHR's biggest strengths. I love that Secure Chat allows us...
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Loyalty, Product
I know the reasoning for it, but I don't like that the views for every entity in EpicCare Inpatient...
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Product
Epic gives us the best ability to compare information across different users of Epic's systems. We...
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Loyalty, Product
Because my organization has had Resolute Professional Billing for so long, there has been a lot of...
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Operations, Product
Our metrics are excellent. In terms of revenue operations teams, we have several things that we...
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Relationship
The way that Epic is structured, we have individuals who are definitely not at an executive level...
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Product
The cool thing about Epic's system is that it has different dashboards that show us financial...
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Loyalty, Relationship, Product
I would pick Epic all day long. Resolute Professional Billing is above and beyond what I have seen...
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Loyalty, Product
We would like Epic to move more quickly to get to some of our integration goals and bigger needs...
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Relationship
Epic is a very flat vendor, and they don't promote titles, so we don't know whether we are talking...
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Product
We are part of a health system, so it is nice for the patients to have one health record with...
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Relationship
With Community Connect, obviously, we are an affiliate of the host organization for that, so there...
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Loyalty, Relationship, Product
There are things we would like to pursue, and things are changing. Sometimes we want to pursue...
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Product
An improvement I would like to see would be making sure that everything is appropriately working in...
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Relationship
Our host organization keeps all their promises, but they might not call something a promise. They...
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Product
We need a better way to get reports from the system. I think we are just working through that on our...
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Relationship, Product
When we work with Epic on an HIM level, my colleagues are very happy with Epic. MyChart's logic is...
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Relationship
The vendor's technical support depends on the individual and their experience. So in terms of the...
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Product
There is not much technology development in this space, but the vendor delivers what is needed....
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Culture
We have some more implementations coming. Once we purchase the licensing, the model at Epic is that...
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Relationship
With Epic in general, they just have a good vendor support model where every module has its own...
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Product
I would like improvements with wound and burn documentation in EpicCare Inpatient EHR. I would also...
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Product
Epic just started showing data on nursing and how they are documenting in the EHR so that we can...
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Relationship, Operations
Epic used to have a burn collaborative group that met, and I haven't seen that in a really long...
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Relationship, Product
If there is a certain functionality that we want to do in EpicCare Inpatient EHR, our TS person will...
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Operations
Outside of the implementation, there is nothing on the Epic side I would like to see improved. We...
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Operations
For physicians, we did user-setting labs for personalization, and those were really helpful for...
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Relationship, Operations
Epic kept their promises 50% of the time. They promised we would be able to go live and be prepared,...
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Operations
Epic’s training wasn't sufficient. We did the virtual training that Epic led, but because it was...
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Operations
I would absolutely buy EpicCare Ambulatory EHR again because it is a far superior application. We...
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Product, Value
EpicCare Ambulatory EHR is giving us way more reporting, transparency on work, and collaboration...
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Relationship
We do some pretty crazy stuff around here, and Epic has always been able to figure out how to make...
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Product
I like that regardless of what application we are working on or what area within Epic's system we...
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Operations
Epic could improve some of the reporting functionality and its ease of use. We want end-user...
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Relationship, Product
Epic is pretty transparent. Epic upgrades their system more frequently than our claims management...
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Product
EpicCare Inpatient EHR is a really good system, and it works very well. It is very enhanced. The...
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Culture, Value
Epic's products work as promoted. Epic really is very transparent on functionality. In terms of...
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Loyalty, Product
In terms of long-term care, the biggest issue that we are having right now is that the system's...
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Operations, Product
If I had to, I would buy the system again. I can't make that decision because I am just a monkey...
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Loyalty, Product
One improvement for Epic that I would suggest would be for them to fix the system's billing portion...
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Product
The greatest strength that the system brings is that it can integrate with other systems....
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Relationship
Epic's support is first class. If we run into an issue, the first thing we can do is send an email...
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Relationship, Product
Our host organization doesn't totally understand us because they are a different type of facility....
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Relationship, Operations, Product
With Community Connect Resolute, we are still having a lot of problems with setup. We haven't yet...
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Relationship, Product
Epic's development time sometimes takes a little while, especially for big stuff that we are asking...
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Relationship
My host organization’s support is more web based. They have an entire team that is dedicated to...
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Operations
When it came to implementing Community Connect, the downfall was that we couldn't customize every...
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Operations
Our Cupid implementation was particularly good.
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Product
Secure Chat has been very well integrated, and it is super intuitive. Integration is where Epic excels....
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Loyalty, Product
Epic uses a product called Hyperdrive. They are moving everyone to it. It is pretty much a web-based...
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Product
I have never had any complaints about integration with Community Connect EpicCare EHR. I can't say...
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Relationship, Operations
Epic seems to be a leader in their class. They seem to constantly innovate, and it seems like there...
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Value
Epic’s product is great, but it is expensive. We don’t ever get our money’s worth out of any...
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Operations, Product
We get regular upgrades with Epic, and we are constantly upgrading, adding new feature...
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Loyalty, Relationship, Product
Epic is always enhancing, making changes, and listening to their customers. Epic Behavioral Health...
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Relationship
Epic is very responsive, reactive, and informative, and all of our requests are managed in a timely...
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Relationship, Operations, Product
Our host organization is pretty proactive when it comes to upgrades based on how Epic functions. The...
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Culture, Value
Community Connect is different. Based on our contract with our host organization, I don't think they...
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Product
Regarding integration, our host site is a different beast from our other vendors because we are near...
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Loyalty, Relationship, Operations
Our host organization is larger, and the communication with their national staff about how we use...
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Product
Beacon really works for most patients, and it has been really good for our providers. Beacon is used...
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Product
Beacon works very well when it comes to enabling Children's Oncology Group protocols. The system...
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Relationship, Product
Beacon is still the best tool we have. It does most of what I need it to do. It is still better than...
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Loyalty, Product
Beacon is still awful for oral chemotherapy. I know Epic is working on that. But I'm still mad about...
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Product
What Epic provides is pretty good. The system has been pretty much status quo, and it has been very...
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Culture, Relationship
Epic is careful not to promise things they can't deliver. When we look at their timeline, Epic has...
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Operations, Product
Epic switched to regularly scheduled upgrades, and that was a big win. Previously, we were often...
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Operations
A lot of the ease of use of EpicCare Ambulatory EHR depends on the person who is using it and how...
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Operations
What we see on Epic's training is not exactly what things look like on the screen when we use...
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Product
EpicCare Ambulatory EHR is way better than other systems I have worked with. The interface is pretty...
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Relationship, Product
As a specialty provider, I always have complaints about EHRs because the vendors do the mainstream...
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Relationship
We have had some interactions with some of Epic's executives, and they come and listen and talk to...
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Culture, Value
Epic has very well-managed expectations and doesn't overpromise. Although the solution is expensive,...
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Relationship
There were a lot of challenges with integration because it was a system-wide thing, but we could...
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Loyalty, Product
There are some pluses to Epic’s technology. I like the interfaces in Beacon. I like that we have...
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Loyalty, Relationship, Product
Beacon is a work in progress. I want to give Epic an opportunity to improve. There are so many...
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Loyalty
Dorothy is not robust enough to do good home health billing and analytics. We are so dissatisfied...
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Product
We almost have to use a laptop when trying to use mobile devices with Dorothy, and that just makes...
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Product
My general attitude about Epic is they started with ambulatory, and they do that billing really...
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Product, Value
We have made great strides since we implemented Epic's system. The software is at the center of all...
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Loyalty
Epic is moving to something called Hyperdrive. It is their web-based platform. It allows us to move...
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Loyalty, Relationship
Epic and their upgrades have been solid. Dorothy is simple to use. I’m satisfied with the vendor,...
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Operations, Product
We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...
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Product
The vendor's strength is their industry-standard patient portal, which should enable patients to be...
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Product
The system needs more improvement in terms of patient experience and usability as more features are...
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Relationship, Product
Epic could improve how they handle some of the items for the Gold Stars and Honor Roll. As an...
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Relationship, Operations
Epic is really good with their documentation and with getting us what we need. The Nova notes are...
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Product
Sometimes I feel like I can't find certain screenings in EpicCare Inpatient EHR, but I think it is...
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Operations, Product
EpicCare Inpatient EHR is the only EHR that I have worked with. The vast majority of our regional...
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Product
The more users see of Beacon, the better they feel about it. They gain a comfort level with it. I...
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Loyalty, Product
Some things, like functionalities or reports, will disappear when we do Beacon upgrades. We will...
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Loyalty
Epic has a nice road map that is available, and based on the things I have seen in their development...
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Product
Beacon is lacking some interfaces for radiation oncology. That is a black hole.
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Loyalty, Product
Beacon as a system has recently gotten better because we have been able to implement upgrades in a...
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Relationship
We are in pretty close contact with our Beacon TS representative, so if we are lacking something or...
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Product
The gigantic weakness of Prelude is having to navigate the system with mouse and keyboard...
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Product
Prelude’s strength is that Epic has switched to navigator sections, and those are much cleaner....
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Operations
The implementation of EpicCare Inpatient EHR went very well. The key thing is that we did a huge...
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Loyalty, Product
We now have EpicCare Inpatient EHR across our entire system. It was very fragmented before, and we...
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Loyalty, Product
There are still a few little things that Epic is working on to help us with some of our mobile...
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Relationship, Product
Epic tells us things proactively, but we have to find the information; it is in an email or a link...
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Product
Prelude has a lot of information, and the layout and navigation could be better. We have to collect...
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Operations
Epic gets us mostly there with training, but sometimes there is just so much information that it...
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Product
MyChart’s communication preferences could improve, particularly the selection process. Toggling them...
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Product
As an organization, we still have a problem with getting our user groups to understand that the...
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Product
The majority of the time, patients get way too many communications from MyChart. They have...
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Product
From the MyChart mobile app, patients have access to almost everything they can access from the...
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Product
Of all the patient portals I have ever used as a patient, MyChart has been the easiest to navigate....
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Relationship, Product
Epic meets our needs pretty well, and they have been able to evolve since we started using them...
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Operations, Product
A lot of times with training, we have to mine for the information from Epic. It is available but not...
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Product
We have had EpicCare Ambulatory EHR for many years. It is a poorly designed system, but its...
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Value
To move the app to put VoIP in Secure Chat for app-to-app calling or just VoIP, Epic has come up...
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Loyalty, Value
Secure Chat has taken over our world; it is our clinical and nonclinical communication tool. We were...
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Product
The challenge with Secure Chat is that the reporting tools aren't mature. Epic has made great...
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Product, Value
The ease of use of the solution has created great satisfaction with our providers. The customizable...
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Relationship
I would 100% recommend Epic to others. Their support is top of class.
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Relationship, Operations, Product
I wish that Epic would focus more on our facility's specific workflows. Sometimes we feel like our...
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Product
The navigation UI could use some improvements. We have gotten feedback that the menu layout on...
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Culture, Relationship
Epic is a Unicorn. They have high integrity. They know the market. They don't ever try to push...
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Product
There are some opportunities on usability. The system is a bit over-featured at times, with over...
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Product
MyChart is a best-in-the-industry patient portal. We have done a lot with it.
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Product
The billing system is good, but there is still a disconnect between billing and the clinical side...
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Culture, Value
We sometimes are surprised that we need to buy certain things. We think they are included and then...
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Relationship
Epic's service and support are really good. They try to be proactive and get ahead of things. The...
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Loyalty, Product
My satisfaction would increase if the system's functionalities were meeting our needs for...
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Relationship
Depending on the level of service difficulties or interruptions, we have always had very good...
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Operations
The quality of our go-live is dependent on the engagement of Epic and their customers. That is a lot...
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Operations, Product
From an oncology standpoint, Beacon does a lot of things well. It allows us to integrate our...
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Relationship
Any electronic record will be impacted by decisions made at the individual organization when...
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Value
In general, we have had a great experience with Epic. We have had high provider and staff...
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Relationship, Operations, Product
Epic now has regular upgrades with new and emerging technology. They are clearly forward-thinking....
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Product
The end-user experience is good with EpicCare Ambulatory EHR, yet we get complaints all the time...
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Operations
Epic's biggest benefit is that we can configure the program to do whatever we want however we want....
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Product, Value
Over time, there have been more add-on pieces with Epic. It used to be that there were the core...
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Loyalty, Relationship
Epic continues to listen to customer feedback. That is what differentiates them in the market. They...
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Loyalty, Value
With AI specifically, this is the first time I feel like Epic is doing a lot of charging à la carte....
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Product
We are such an old customer of Epic, and we have really strong documentation templates that drive...
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Relationship
Epic keeps their promises the majority of the time. There is always a fallout or something....
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Relationship
Epic's IT team members are pretty responsive when we reach out to them.
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Operations, Product
When it comes to Epic's upgrades, I sometimes appreciate the antiviral things, but there are times...
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Operations, Product
There seem to be major upgrades every couple of years with Epic. When I get used to a functionality...
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Relationship, Operations
I would like to have more direct interactions with Epic. There are committees, and we have internal...
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Product
There are still some areas in my workflow that could be easier for me and Epic. For example,...
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Product
This may not necessarily be Epic's fault, but our pathology people use a different system, and they...
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Relationship, Product
I have used another system a lot, but Epic wins by far. Epic is always coming out with so many new...
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Product
Epic is better than our previous vendor. For scheduling, Book It has been well received by our team....
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Relationship, Operations
With professional billing, sometimes it is harder to implement things through the Community Connect...
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Operations
Epic could improve the upgrade training for their principal trainers so that they could go forth and...
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Product, Value
If I were to compare EpicCare Ambulatory EHR to other EHRs, I would give EpicCare Ambulatory EHR the...
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Product
If a provider were to come from another organization, as far as we know, there wouldn't be any way...
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Loyalty, Product
For EpicCare Ambulatory EHR, each of our practices has its own service area. Many of those areas...
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Loyalty, Relationship, Product
There are so many things out there. Experienced providers are coming through more and more already...
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Relationship
Sometimes Epic is not as proactive about some of the things that come our way as we would like them...
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Relationship, Operations, Product, Value
Epic has release notes for us to review for upgrades, and those are generally good. Also, Secure...
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Product
Epic is always on top of innovation. I like the product's ease of use. It has great functionality...
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Loyalty, Relationship, Product
Epic has a road map for integrating AI, and their partnership with Microsoft is really opening up a...
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Product
Everything is siloed, so we have issues. I have access to mark patients as deceased, I'm not a...
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Relationship
Our support is basically just through our host. Every so often, we might have to get an Epic person...
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Loyalty
We are trying to go live with more Epic functionality, and that will really be an advantage for us....
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Relationship
Epic delivers anything that they say they will deliver. I can't think of anything that we don't have...
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Product
Reporting was a bit of a challenge. But we went from looking at ad hoc reports and getting things...
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Loyalty, Product
What I really like about the EHR is not being directly in patient care; it is about having access to...
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Loyalty, Product
Healthy Planet is not meeting all my needs. We are looking for a translation of the financial data...
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Relationship
I love Epic’s support. I just know who to call or email, and they will get back to me on the same...
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Relationship
I really like that Epic has two resources. One is their technical support, and the second is what...
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Operations, Product
The dashboards in Healthy Planet are wonderful. The way that we can drill down directly into the...
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Product
What is really nice about Healthy Planet specifically is we can use it for multiple ways we want to...
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Product
I would like more standard options to be available. I don't know the exact number of standard tiles...
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Relationship, Product
I am not super excited about our Community Connect affiliation, but we are happy with the product....
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Loyalty
There are upcoming enhancements that our host site has been talking about, but everyone is looking...
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Loyalty, Value
Our host site's road map has a lot of things that we are excited for and looking forward to....
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Product
The end-user experience with Resolute Professional Billing is one of the things that I would call...
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Value
I am not aware of what Epic is charging us for, but knowing Epic, they are probably charging us for...
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Relationship, Product
I haven't heard any complaints about Beacon.
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Loyalty, Product
Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...
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Product
When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...
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Relationship, Product
Our state has issued an executive order related to certain intake questions. While there are fields...
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Operations, Product
I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...
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Operations
I don't know that Epic’s analyst training for the new version is detailed enough to go into the...
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Culture, Value
The way Epic has structured their value-based care analytics within Healthy Planet is kind of...
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Operations
We are pretty satisfied. We have Healthy Planet, Cognitive Computing, and Compass Rose. We have...
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Relationship, Operations
We have been live with EpicCare Ambulatory EHR for many years, and I have a wonderfully trained...
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Relationship, Product
EpicCare Ambulatory EHR rates at the top of the scale in terms of supporting our integration goals....
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Operations, Product
An ambulatory EHR is probably a little confusing for patients and maybe also for end users in...
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Loyalty, Product
We wish there were certain things in EpicCare Ambulatory EHR, but Epic is working on those things....
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Relationship, Operations
We have been customers for a long time, so although we are working on some changes to MyChart, we...
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Loyalty
Epic tries to really play their new technology up. Epic continues to roll out new technology. We...
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Operations
In terms of training, everybody on our side knows the MyChart software. But there are times when we...
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Relationship
I could probably find 20 not-so-great things to say about Epic, but they are responsive. We have our...
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Product
EpicCare Ambulatory EHR has been a considerable improvement from the product we moved from. It...
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Relationship, Operations
EpicCare Inpatient EHR has a ton of great places where we can go to get information, so it is...
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Relationship, Product
There are good updates for EpicCare Inpatient EHR that are meeting our needs as Epic continues to...
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Loyalty, Product
Epic is improving some their modules that haven't been very good in the past. One of those is...
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Product
We need some improvements in EpicCare Inpatient EHR. We still use external systems to really analyze...
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Culture, Value
Epic charges for every little thing. I would like to see the price per hour come down. It would be...
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Relationship, Operations
Epic executives are very involved in the rollout. Our BFF and our technical services coordinator are...
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Operations, Product
EpicCare Inpatient EHR is just so big. There is so much to learn, so we can't possibly go to all the...
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Culture, Relationship
Organizations need to partner with the vendor and push for what they want. If organizations are part...
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Product
Secure Chat is a superior product. It has everything we need, and we don't use it nearly to its full...
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Operations, Product
We have used other EMRs, and I think that the way that EpicCare Inpatient EMR is set up requires a...
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Operations, Product
I would like better integration of the different how-to instructions within the solution itself so...
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Value
EpicCare Inpatient EHR really is a great product, but I think that Epic thinks that it is the most...
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Operations, Product
We are probably behind in upgrades because nobody wants to be on the most current version because...
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Value
Epic charges for everything they possibly can. There are overcharges that I don't appreciate. During...
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Product
The last upgrade that we did was good. I like EpicCare Inpatient EHR, and the integration of the...
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Product
Since we are using EpicCare Ambulatory EHR hospital-wide, we see a lot of transparency with the...
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Product
There are some restrictions in EpicCare Ambulatory EHR. Because I am not certified, I can’t actually...
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Relationship
We have modified EpicCare Ambulatory EHR so well that for any changes that need to be done, we reach...
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Product
EpicCare Ambulatory EHR has some advantages and some disadvantages, but it is definitely a better...
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Relationship, Product
Everything has been pretty smooth with Secure Chat. We have pretty flawless upgrades, and we have...
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Relationship
Epic is really awesome with executive involvement, and they provide exceptional support. I know it...
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Value
Dorothy costs us a lot, but we do get a lot out of it. A lot of the training for Epic is on us, but...
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Relationship
We don't even think about Epic’s support folks as the vendor's people; we think about them as our...
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Loyalty, Product
We have an ambient listening tool that integrates directly into EpicCare Ambulatory EHR. Epic did a...
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Product
I love MyChart for EpicCare Ambulatory EHR because the patients can see and understand their clinic...
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Loyalty, Product
I would like some things to be a little faster for providers in EpicCare Ambulatory EHR, especially...
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Value
Epic is charging for every little thing. That is my understanding. I'm not on the billing side. I'm...
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Product
Ease of use depends on a lot of stuff, but in general, EpicCare Inpatient EHR is pretty easy and...
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Relationship
The support for Epic's system is layered in tiers. End users don't have direct access to the Epic...
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Culture, Loyalty, Relationship
Epic keeps promises when they say they are going to release things. They are instilling a lot of AI...
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Operations
Within our health system, everything is on a budget. We have internal subject matter experts who...
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Product
There were and still are some basic elements missing from Epic Behavioral Health. Epic has come out...
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Product
Epic has released a few clinically oriented tools, specifically note writers. Epic released the...
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Operations
We manage our own clinical training, but Epic handles our analyst training. For upgrades, Epic...
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Loyalty, Relationship, Product
I have changed perspectives and know more about tangible, driven outcomes. Epic really falls down on...
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Product
The psychiatric-history area of Epic Behavioral Health is abysmal and absent. Having tools on par...
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Loyalty
Epic Behavioral Health is 100% part of our long-term plans. I don't think there is another viable...
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Culture, Relationship
Epic keeps promises most of the time. Sometimes the delivered solution and the promised solution are...
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Relationship, Product
One of the things I think Epic has done well is paying attention to the differences in psychiatric...
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Product
We have yes-no checkboxes in Epic Behavioral Health, and we have created a single field for the...
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Value
Epic charges for behavioral health, but I have a different philosophy. I think behavioral health is...
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Operations, Product
Epic's upgrades are like well-oiled machines. We also have Epic's foundation system. We don't have a...
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Relationship
Epic is open, honest, and transparent about how the product will work. Epic is also really good at...
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Operations, Product
The system's ease of use can be a double-edged sword. It is difficult for us to keep up with...
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Value
In terms of technology costs, Epic doesn't necessarily think about the little people. They tend to...
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Value
One area of opportunity with Epic is for them to continue to process throughout the AI space. There...
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Relationship, Product
In 2025, I think Epic needs to focus on 50/50 relationships and feature functionalities to maximize...
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Relationship, Value
The system is very expensive, but its uptime is where it needs to be. The vendor's responsiveness...
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Relationship, Operations
In terms of Epic's implementation team, we have had some really, really great people and some...
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Relationship, Value
The communication that Epic provides is unparalleled, so we are actually a little spoiled. Epic sets...
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Product
Our users are very happy with the system's uptime. They are so happy that we are talking about maybe...
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Relationship, Value
I would absolutely buy Epic's system again. I am familiar with Cerner's systems, and I am an Epic...
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Loyalty, Product
Resolute Professional Billing does a really good job with professional billing. I don't think that...
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Loyalty, Product
Resolute Professional Billing is a great product, but it is very busy. There is more than one way to...
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Operations, Product
Epic does a lot of upgrades, and they change things a lot. They will change screens and the...
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Product
Resolute Professional Billing works slightly differently than Resolute Hospital Billing. Resolute...
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Operations, Product
Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...
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Product
Resolute Hospital Billing is a good product. It works differently than Resolute Professional...
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Product
Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...
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Relationship, Operations
If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...
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Relationship
The good news is that Epic is really engaged, but that is also the bad news. They really advocate...
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Loyalty, Product
Epic could improve the QA process for their code. They have taken a lot of heat over the last year....
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Relationship
A strength of EpicCare Inpatient EHR is that it is very comprehensive. Epic has multiple modules...
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Loyalty, Product
Our definition and a vendor's definition of a reasonable time frame are always a little different. I...
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Culture, Value
Epic absolutely does avoid charging for every little thing. We don't get charges per ticket or for...
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Loyalty
We only take upgrades of EpicCare Inpatient EHR every so often. We are part of a health system. The...
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Operations
A lot of the training is not on the vendor; it is on us after implementation. However, Epic's...
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Relationship, Product
EpicCare Ambulatory EHR is working better than the inpatient version. Epic's support is very good. I...
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Loyalty, Value
With no money as a limitation, if we were hypothetically in the market for a new EHR and PM...
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Relationship
Epic's support team is pretty solid and good. The support is specific to the analysts probably in...
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Operations
Epic’s implementation for MyChart was awesome. Epic is pretty good at delivering outcomes from...
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Product
I really like how Epic has continually added new features to Secure Chat, especially enabling...
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Loyalty, Product
We would like to see more integration with EpicCare Inpatient EHR because there are labs, imaging...
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Operations, Product
Epic revamped the results review screens and activity of EpicCare Inpatient EHR with Hyperdrive. It...
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Product, Value
I have never heard anyone say we would not want Healthy Planet. Healthy Planet is a good system for...
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Relationship
Epic has dedicated people who work on the financial-reporting side of Dorothy, and that side is...
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Operations
When we have upgrades, Epic is very good about letting us know what is coming. We get Nova Notes,...
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Operations
Our go-live for Dorothy a few years ago was exceptional and outstanding. I had an expert consultant...
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Operations
We have to train our new Dorothy end users for hours, and sometimes they need a double training.
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Product
There are tools in Dorothy to get anything we want, and the system is a premier EMR. I don't know...
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Relationship
Epic is a great partner, and they are very easy to work with. Through the release notes they...
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Product
Things with Epic Behavioral Health have gone well. We were using inpatient documentation, and that...
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Loyalty, Product
Our billing team complains about how many clicks there are in Resolute Professional Billing, but...
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Relationship, Operations, Product
We take upgrades really fast as they come out, and Epic has notes that tell us what is coming....
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Relationship
Epic is constantly working on improvements. They are constantly trying to keep up with standards,...
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Loyalty
We spend a lot of money on Epic. We went to Epic for interoperability. They could pull everything...
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Operations, Product
EpicCare Ambulatory EHR is like an Apple product. It is pretty intuitive, and there are a lot of...
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Product
We need a better way to capture Medicare HCC coding. For clinicians, the fewer clicks it takes to...
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Operations, Product
It has been so long since we were trained with Epic years ago. However, I would say with Secure...
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Loyalty, Relationship
We had to tell Epic what needed to be fixed on Secure Chat. However, Epic reaches out to us all the...
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Product
Our biggest communication challenge is making sure that the nurses know when not to use Secure Chat....
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Relationship, Product
Epic is innovating faster than their competitors. The innovation in the past few years has been impressive....
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Relationship
The one thing I would like to see changed with Epic is their process for when they can't fix...
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Relationship
We are always asking for more from Epic. They are always coming up with new stuff, even if we are...
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Product
Overall, I am thrilled with Epic. We have the Cadillac of the Cadillacs. I have worked in a lot of...
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Relationship
I don't agree with everything Epic does because they are a little too parental sometimes, but they...
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Value
Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...
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Value
As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...
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Relationship, Product
Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...
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Loyalty, Product
Our clinical satisfaction scores are getting better, but that is predicated on education and the...
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Loyalty, Relationship
Until I actually started working for an organization that was an Epic customer, I didn't understand...
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Loyalty, Relationship, Product
Epic continues to advance the ball. They are right up there with their use of AI, and their...
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Relationship
Our host for Community Connect Resolute is exceptionally good. They are working really hard to...
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Relationship, Product
Our ability to connect with our other partners in Epic has been great. However, we work with an...
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Product
Epic’s new upgrade philosophy of doing more routine, smaller upgrades has been really good. Also,...
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Relationship
The biggest frustration that I have with Epic is we go to our general manager, and they provide each...
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Relationship
Anytime I ask something of my host BFF, they have to clear it with the host organization, and that...
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Relationship
The relationship that we have with our Community Connect host has been really good. We have a couple...
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Relationship, Operations
I think that Epic's software can be really great, but their Community Connect model is a challenge....
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Relationship
Epic says that if we need them, we can contact them through our host site. We meet with people at...
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Relationship
When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...
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Relationship, Product
For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...
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Operations
With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...
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Relationship, Operations, Product
Epic does immersion visits where they come to see how we use the tool so that they can see whether...
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Product
Epic has regular Webex meetings for new MDSs and stuff. Also, the MDS coordinators really like the...
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Relationship, Product
The only thing that people ever request is a lot more reports. Epic has good reports, but there is...
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Product
We appreciate the user-friendliness and formatting that Epic's system has. The UI is the big thing...
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Value
Epic charges for the module, and they don’t charge us for enhancements or whatever. We also have...
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Product
We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...
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Relationship, Product
We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...
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Loyalty, Operations
We chose to go with Epic's system because our organization had other Epic systems already. But all...
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Relationship, Operations
I would tell others looking at Resolute Professional Billing that everything depends on the team...
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Relationship, Operations, Product
There was just a lack of communication from Epic around some of the upgrades for Resolute...
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Value
EpicCare Ambulatory EHR is so expensive. Epic provides exceptional value, it is just a very high...
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Relationship, Product
EpicCare Ambulatory EHR is definitely a great product. The system is fairly easy to use. EpicCare...
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Loyalty
Our acting IT management people were coders for many years, and they speak quite highly of Resolute...
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Product, Value
The Resolute Professional Billing module offers a much more streamlined approach for our providers...
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Product
Certain modules of EpicCare Inpatient EHR are easier to use than others. The modules that are...
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Product, Value
On the billing side of EpicCare Inpatient EHR, there is enough customization that we could make a...
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Product
The automation side of EpicCare Inpatient EHR is not where it could be. Epic has dabbled in...
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Value
Epic does not avoid charging for every little thing. They release all this new functionality, but...
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Relationship
Epic is very responsive. I have worked with them on and off for several years, and I have...
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Loyalty, Product
Some of the things that have impressed me about the system have to do with its ability to build...
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Operations, Product
There could be some improvement to where developers are working with end users when they are...
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Loyalty, Relationship
I don't feel like Epic ever rests on their laurels. With how big they have grown at this point and...
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Loyalty, Product
One thing that I would highlight about the system is that some of its user experience, particularly...
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Relationship, Operations
I look at Epic’s webinars for their unified communications and things like that, and they tell us...
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Product
Compared to when it first started, Epic has anticipated a lot of what people need now, probably...
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Relationship, Product
The limitations we have are our own limitations, not Epic's. If we had everything we needed for...
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Relationship
Epic doesn't keep all of their promises, but they keep most. There have been some commitments and...
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Relationship
Most of our requests go through our builders. They are the people who work with Epic's support...
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Loyalty, Product
I want patient self-registration to be something that is international. If 52% of the major...
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Relationship
We have made enhancement requests, and Epic's responses have been kind of slow. That is...
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Culture, Value
Epic doesn't charge us for every little thing. With the way our agreement or contract with Epic is...
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Operations
If I could design an education program for Prelude, it would be in-class training supplemented with...
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Culture, Relationship
Answering the question of whether Epic keeps all promises depends on how the question is asked. Epic...
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Loyalty
Epic's population health management tools and their value-based analytics and value-based...
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Product
Overall, I remain very positive about the suite of features within the core product. Epic has done a...
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Product
The majority of physicians have no problem with EpicCare Ambulatory EHR. They like it. I think that...
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Value
The core product remains strong. A trend with Epic is that they are carving out different...
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Operations
Our host site is pretty good about making sure that we do the system's training.
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Product
There are five ways to chart one thing in the system. If we don't look at all five ways, we could...
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Relationship, Operations
Our host site only gives us information on upgrades when they are pushing them out. They are also...
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Relationship
Our host site is hard to get in contact with. Sometimes, we will put in a request for improvement or...
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Loyalty, Product
We came from another product, and that product was nice and easy for the clinicians. Our clinicians...
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Relationship, Product
I would say Epic keeps promises, but there is a caveat; all vendors deal with this in that they keep...
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Operations
Our training is pretty much nonexistent. There is no ongoing training from Epic. They never reach...
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Product
Overall, I am satisfied with Community Connect EpicCare EHR. I have worked with other products that...
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Product
We piggyback off of another facility for Community Connect EpicCare EHR. I don't know whether that...
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Loyalty, Product
At the time we were looking at EHRs, we felt that EpicCare Ambulatory EHR was strong in literally...
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Operations, Product
The ease of use of EpicCare Ambulatory EHR is the selling point. It is easy to use and learn from...
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Product
EpicCare Ambulatory EHR is extremely good at communicating between caregivers because it is a fully...
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Operations
Epic was pretty helpful during our go-live. They sent us a fleet of people who were here for quite a...
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Relationship, Operations
Epic has ongoing webinar support that is really outstanding. They provided us with a webinar after...
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Product
Beacon is the best of its breed. It is quirky, but we love it.
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Relationship, Product
Beacon is a solid product, and Epic is a solid vendor.
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Relationship, Product
What sets Epic apart as our leading health system in a certain area is that Epic sets expectations...
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Product
We can customize things in the system, but Epic advises us to not customize too much because that...
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Loyalty, Operations, Product
Our employed physicians have done very well with the system. Our affiliated physicians, who are...
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Relationship, Operations
Epic has very good tools for their implementations, but they aren't very good project planners....
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Culture
Epic has adjusted some of their payment models recently, so we aren't constantly having to figure...
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Culture, Product
When Epic says they are going to do something, they will do it. The interoperability features and...
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Operations, Value
When we talk about EHRs and keeping up with training, most of that falls to the customer. We get...
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Product
Epic's capabilities are so extensive that adding for customization is problematic in that the system...
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Loyalty, Product
Community Connect Resolute is still the best out there regarding overall capabilities and...
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Relationship, Operations
If someone buys their services from Epic, then Epic is their implementation provider unless they...
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Product
Our current version needs major upgrades to meet our reporting and abstraction needs.
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Operations, Product
Usability could help bridge the gap in EpicCare Inpatient EHR's performance. I just feel like the...
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Relationship, Operations, Product
I have never had issues with Epic's email communication or the pop-ups within the application about...
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Value
Epic has some deals that are all in that would let us get everything, but our deal is not structured...
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Product
We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...
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Operations, Product
Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...
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Relationship, Product
Epic is usually three or four years behind the market. When they see new technology on the market,...
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Loyalty, Relationship
We have spoken with some of Epic’s senior people about the future, where things are going, and what...
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Operations, Product
If someone knows how to send text messages or use Instagram or Snapchat, they won't have issues...
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Relationship
Epic is so great when supporting us. We get road maps from Epic for Secure Chat. They are all posted...
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Loyalty, Relationship, Product
Epic is building communication for Secure Chat between different healthcare systems. We would love...
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Relationship, Operations, Product
We just had an update for Community Connect, and we had a couple of glitches on the first day, but...
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Operations
I would like to see slightly better training for Community Connect. Everything is on the computer,...
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Relationship, Product
Sometimes bigger facilities that aren't on Community Connect have tools available to them that...
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Relationship
Epic has a lot of self-service options for customer support; we can log onto a portal and get what...
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Relationship
I really like Epic, but I can’t say that everything they promise is delivered in the timeline they...
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Product
My nurses have had no problems with using EpicCare Inpatient EHR, and we haven't had any issues with...
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Operations
We had somebody here from Epic for a couple of days for training, and we haven’t had anybody here...
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Loyalty, Relationship, Product
Epic has been working on my reports for over a year, and the reports are still not complete. Epic is...
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Product
I get complaints that Secure Chat is being misused, but Epic doesn't make it easy to audit the...
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Product
The Secure Chat functions and tools are great. We have never had an Epic product that hasn't worked.
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Culture
With Healthy Planet’s interoperability, we do exchange use. There are just some things where there...
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Relationship, Product
Epic has done a pretty good job providing new technology for Healthy Planet and for what we are...
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Product
Sometimes after upgrades in Epic Behavioral Health, we get some complaints because Epic changed...
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Relationship
Finding an executive from Epic to talk to is difficult. I never get any executive calls, and I know...
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Product, Value
Our patients love MyChart. We can't keep up with Epic’s rate of providing new technology. Our...
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Product
Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...
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Product
Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...
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Relationship
What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...
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Value
Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...
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Loyalty, Product
MyChart is a patient portal, and there is a lot of stuff we would like to be able to do with patient...
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Relationship
Epic does have a habit, since they have gotten so big, of having customers interact with their...
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Relationship, Operations, Product
Epic is a good company trying to do the right thing, and they do the best that can be done in the...
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Value
Epic’s charging all makes sense; they don't charge for every little thing. There are probably going...
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Product
I have been using MyChart daily for many years, and it is easy to use. Epic and our organization...
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Loyalty, Product
Having Secure Chat integrated into our unified call schedule is an area that we have run into some...
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Relationship, Product
End users say that conversations in Secure Chat are too much like texting. They don’t follow the...
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Loyalty, Product
There is a form factor that I can foresee arising, and that is a large screen in every exam room....
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Loyalty, Product
The integration problems we have with MyChart are usually with the third-party unified call schedule...
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Product
One of the challenges we are facing with Secure Chat is the wide variety of usage patterns....
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Relationship
We have had a pretty significant dialogue with the Epic leadership, and their R&D team is pretty...
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Product
Our end users don’t like the idea that they are not seeing the complete suite of message management...
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Relationship, Product
It is our task as an organization to hammer home that this system is not a shortcut to the...
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Relationship, Product
I would tell someone looking into Secure Chat to make sure that their clinical leadership, both on...
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Operations
For our updates of Secure Chat, Epic will help generate training materials that we then roll out to...
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Product
We need to use Secure Chat with the same common-sense guideposts and guardrails that we would expect...
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Product
We have this legacy understanding that is not the current state or correct, and from a people and...
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Product
The question that exists is whether Secure Chat is part of the legal medical record. It would be...
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Loyalty, Product
Epic has made Secure Chat more fully featured in the last few years. When it came out, there were a...
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Relationship, Product
Epic recognizes that there are now many organizations that have been on Epic for decades, and when...
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Operations, Product
I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...
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Relationship, Product
Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...
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Relationship
Epic has been doing really well with development and meeting our needs. The support that we are...
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Relationship, Product
We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...
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Relationship
We had to request that our Epic BFF change because the relationship got a little too comfortable. I...
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