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Epic Suite
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
User Commentary
Manager
We have a lot of initiatives going on for value-based care. Right now, we don't have the capability...
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Analyst/Coordinator
As an analyst, I find customization to be painful. However, it allows us to function because home...
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Analyst/Coordinator
From an analyst level, the vendor gives us Nova notes to implement upgrades. Those notes tell us the...
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Analyst/Coordinator
We have a specific home health technical services person who has changed a lot. They are currently...
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Analyst/Coordinator
The vendor doesn't communicate well about the changes that they make to the system that don't...
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Analyst/Coordinator
We definitely struggle to integrate things with Dorothy because some things aren't really built for...
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Manager
I would like Epic to deliver a finalized product with very few options for commission or tailoring....
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Manager
Epic still charges us to maintain an interface to a certain program, but we have already paid the...
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Manager
Epic does a lot of best practice research before they build and release a product. We get training...
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Analyst/Coordinator
We rarely have bugs or problems with Dorothy. There are things Epic could work on as far as quality...
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Analyst/Coordinator
Epic has shared their vision. We know where they are going. We know what we are moving away from,...
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Director
Epic moving to quarterly updates really helped our IT teams implement and be more successful.
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Director
We notice that Epic seems to delay the release of or updates when they don't need to. We ask for the...
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Director
A lot of times, the training comes from our internal teams. Epic gives us an update, but then they...
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Director
Epic is so expensive compared to other vendors.
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Analyst/Coordinator
If Epic says they are going to do something, they will do it. They won't always be quick, but that...
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Analyst/Coordinator
Epic doesn’t tack on charges. We have never gotten or paid for customization. We have been live for...
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Analyst/Coordinator
Epic had the best implementation I have seen, and I have been in the software field for decades. The...
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Analyst/Coordinator
We don't have a lot of interoperability between our home health and our hospice platforms, and we...
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Analyst/Coordinator
Epic has been great. Our organization basically lives and breathes Epic. Their modules are very well...
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CMIO
The best thing about Epic is their customer support. It is unlike the customer support from any...
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CMIO
One way Epic could improve is by providing easier access to what is up and coming for different...
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COO
The way Epic structured the training didn't meet our needs. The training was rushed. Epic proposed...
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CMIO
Our patients love Epic's patient portal, but our end users on the clinical side are suffering from a...
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COO
Epic needs to continue to expand and enhance the ability for the patient to easily access their...
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COO
We had a quick launch. Our team was not nearly as prepared to support the system as we should have...
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COO
Epic is always saying that our productivity will be back up. We need to be accountable for some of...
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Manager
Epic is spot on. They offer support to help us adapt the system to our organization's needs. Epic...
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Manager
The amount of preparation work that Epic does for implementations is good. Resolute Professional...
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Manager
There are still things in the system that we could optimize and streamline. We need a little working...
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Manager
Our teams have regular communication with Epic executives. The ease of regular communication is good....
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Manager
Epic is constantly making changes to the system. Things that we have commented on for improvement...
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CFO
Resolute Hospital Billing is a complex system. Epic has done a good job of listening to and...
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CFO
Epic's software is cumbersome in that it allows us the flexibility to create many work queues but...
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CFO
Epic has some canned reports from the revenue cycle dashboard that are very good. There is a lot of...
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Director
Prelude is integrated all the way from order entry to financial assistance, and its workflows are...
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Director
My main recommendation for Epic's executives would be for them to truly promote a partnership...
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Director
Epic is very proactive. A few years ago, when they changed to Medicare, they were even more...
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Manager
Before Resolute Hospital Billing, we were on another product, and the two products are very...
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Manager
Some things that are unique to our organization are not easy to deal with using the Epic solution....
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Manager
Epic charges for little things. If we wanted to have Epic develop something, we would probably pay...
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Manager
There are still things that Epic could work in. They are a pretty big company, so many facilities...
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Manager
Resolute Professional Billing could be very powerful. A lot of my feelings have to do with the lack...
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Manager
The product is inefficient as far as billing goes. We came from a very efficient and customized...
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Manager
We have very poor IT support, but that could be an internal issue. We open online tickets, and I...
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Analyst/Coordinator
We love the system. It works great for contacting nurses who are caring for patients. We can also...
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Analyst/Coordinator
Secure Chat is a great product, but I wish the system could do certain things. If we are in the...
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Analyst/Coordinator
The system cuts down on the number of phone calls that the physicians have to receive because the...
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Nurse
EpicCare Inpatient EMR is absolutely part of our long-term plans. That has been confirmed by the...
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Nurse
Sometimes I think that we maybe have a different idea of what the promise was, but Epic does keep...
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Nurse
One of the vendor's strong points is that they are very up front about the cost. That deters some...
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Nurse
We do the upgrades ourselves; we don't pull in any support staff. But the vendor's support is there...
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Nurse
Epic provides very good support, but having a new analyst learn and be proficient with the system...
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Nurse
The system's integration is way above average. The software is so much more consistent and easier...
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Nurse
There are small things that Epic could do better at. We use Rover on our devices, and some parts of...
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Nurse
The vendor will never have a blood bank product because of all the regulations. We know that and...
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COO
Epic has gone above and beyond during COVID-19. They have been tremendous in leading out among all...
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COO
I have worked with many other vendors out there. There are certainly warts with Epic, but once we...
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Director
The best part of the system is its interoperability. It was essential to us that our new system...
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Director
The patient engagement tools in the system are excellent. We have a high success rate with patients...
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Director
Epic does quarterly updates, and I like that. Their updates aren't too frequent or too infrequent....
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VP/Other Executive
One of the issues with Epic is how long updates might take for certain things. We have to rely on an...
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Analyst/Coordinator
Our clinicians are very happy with EpicCare Ambulatory EMR. If we told them we were taking it away,...
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Analyst/Coordinator
We like to be able to take the functionality that Epic has built, and we don't necessarily change...
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CIO
Epic's financial products started us on our migration from another product to Epic. All the revenue...
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VP/Other Executive
If Epic could be more open to external sources, such as third-party software, that would be a way to...
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Manager
Epic comes to the table with mobile solutions, and that is fantastic.
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Manager
We have internal people that support us, but EpicCare Inpatient EMR is a big system, so there is a...
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VP/Other Executive
If we had the ability to create templates that could be shared across institutions, that would be an...
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Manager
When we first started on the system, we weren’t off to a smooth start. But we have learned a lot...
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Manager
Epic is going to be a long-term vendor of ours with the amount of money they cost. As the system...
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Manager
Epic keeps their promises to us. We have asked for a certain item for a couple of years. Epic has...
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Manager
We pay a lot of money to Epic, but they don’t charge us for every little thing. We pay a lot of...
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Manager
We do quarterly upgrades to the system, and those upgrades are pretty good. We do the upgrade, but...
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Manager
We do most of the training for the system ourselves. We don’t lean on Epic for that. If we had...
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Manager
The system does what it needs to do, and it does a good job. The system is easy to use. If the...
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Manager
With this product, we don’t have a lot of executive involvement, but with Epic as a whole, we have...
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Director
Resolute Hospital Billing is intuitive in nature. When somebody is using it, it does a great job of...
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Director
I thought Epic was a little slow to create capabilities for vaccine scheduling.
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Director
Epic does listen, and when I come to them with things we could try, they do it. If I say that I wish...
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CMIO
For the basics, like labs and problem lists, the product is pretty good. But it is not great at...
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CMIO
Epic could do a better job of aggregating patient-entered data into summary screens so that it takes...
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Analyst/Coordinator
Epic is such a large company that we occasionally run into some delays with how we need to operate...
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Analyst/Coordinator
Epic has a whole different method of contacting them than other vendors. The method seems more...
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Analyst/Coordinator
Epic had quite the team of people here for training. The team trained everyone, and it worked out well....
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Analyst/Coordinator
The system is costly. I would advise other organizations to make sure they have enough dedicated...
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CFO
It was a little rough getting Dorothy implemented. I wish Epic would speed up their development. I...
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CFO
We have wanted to see Epic eliminate their remote client. That is what the nurses use in the field,...
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Director
The vendor's training program is pretty good. The system has been around for quite a number of...
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Analyst/Coordinator
Epic should be working on functionality for right heart catheterizations. Right now, we have to do...
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Analyst/Coordinator
At first, I thought that we didn't need Cupid. The sales pitch from Epic was not great. But when I...
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Director
Like any other organization, Epic sells some things that they can’t deliver. For what we needed to...
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Director
I like that the product is very integrated with our medical records, but I don't have anything...
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Director
I would like to see improvements in the system’s reporting functionality, and I would like to see...
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Analyst/Coordinator
Cupid is getting stronger. There used to not be very many Epic users that used Cupid. Now, pretty...
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Director
Resolute Professional Billing is set up to work great if we do everything that the build is designed...
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Director
To improve their score, Epic would have to provide me with a professional billing expert like they...
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Manager
The system is nice and capable. I like it. We can do almost anything that we want in it. That is...
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Manager
Epic provides a lot of content for free, like upgrades. There are obviously maintenance fees and...
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Manager
We received training from the vendor, and their training team was good. Their ongoing training...
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Manager
Some of the vendor's upgrades are pretty benign, and some are pretty complex. That is where Epic's...
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Manager
EpicCare Inpatient EMR is a complex system, but it has everything that it needs. We just have to pay...
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Manager
Epic's service is proactive. They came to us to help us manage the pandemic and build a list for...
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Manager
The whole Dorothy system is so involved. I really love it because we are in the middle of the entire...
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Manager
Any doctor that is part of our system or signs up through Epic gets their orders and signs them...
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Manager
This product is so beyond anything I have ever used, and I have been in home health for decades....
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Manager
When we implemented Dorothy, we went through all the classes and all the superuser things. No matter...
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Manager
The clinicians have their own version of our patient information on their device, so they are pretty...
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Manager
Epic pushes their reporting features almost to the excess. We still find things that we can't always...
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Manager
I don't know how much Dorothy costs us. I love it, so I think I got my money's worth. But I don't...
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VP/Other Executive
Epic gives me a long-term picture. We can do billing from the same EMR, and I can see data from...
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VP/Other Executive
EpicCare Inpatient EMR does not automatically do all of the reporting that we need for quality...
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VP/Other Executive
I would like Epic to have more algorithmic decision support. If I am doing the same task repeatedly,...
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Director
I do like the product. It follows the patient from care location to care location, and that is...
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Director
Some of our challenges are because we use our own local builds that we have done for Epic, and...
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VP/Other Executive
I can do all the functions in one space in EpicCare Ambulatory EMR, such as radiology labs. I can...
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VP/Other Executive
EpicCare Ambulatory EMR is not intuitive enough. For example, if I prescribe a medication frequently...
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CMIO
Given how COVID-19 was thrust on us all of a sudden, Epic was very responsive and created a lot of...
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CMIO
The more I work with the product, the more I notice the UI's quirkiness. Buttons are in different...
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CMIO
Epic is continually adding pieces to the communications platform, but they will probably never make...
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Manager
I don't like that we were forced to move to Storyboard. The flow is fine for a provider doing an...
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Director
EpicCare Inpatient EMR is part of our long-term plans. We would buy this solution again. It is a...
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Director
We initially received some training from Epic's support team. Now, our IT department does our...
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Director
We receive support directly from Epic. Their support goes through our IT department, so we ask them...
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Director
Epic could do better with their reporting tools. That is one of our big issues with them. They need...
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CMIO
Epic keeps their promises, but the biggest thing we are challenged with is trying to get the...
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CMIO
During the implementation, we really could have used more nursing input and thought. Those are part...
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CMIO
It takes a while to get the system to where we need it to be when our end users are the most...
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CMIO
The vendor's web support is good. The phone support is fine, and if someone is at an administrative...
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CMIO
We have occasional meetings with some of the vendor executives. Since the vendor organization is as...
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CMIO
The system has many capabilities, but we have a difficult time trying to find the best version of...
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CMIO
Epic avoids charging for every little thing, but that depends on how an organization sets up their...
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CMIO
Epic had to help us a lot during the implementation. I give them a lot of credit because they went...
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CMIO
The system works like it is supposed to, but there is a learning curve, and it took a long time to...
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CFO
We can do so much with the product, but that makes it complex. I ask our employees all the time how...
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CFO
For the most part, Epic was really strong and helpful. The pandemic probably changed our experience....
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VP/Other Executive
We actively use MyChart as our patient portal. It is effective for us for many reasons, like...
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VP/Other Executive
Epic’s executives get involved, but it just seems like check-ins and those types of things don’t...
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CMIO
I know Epic is trying to keep people on the foundation. We are pretty foundational, but a lot of...
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Manager
Before we had Epic's system, we were working out of multiple EMRs between the inpatient and...
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Manager
I would like Epic to focus on delivering tangible outcomes in terms of quality reporting for things...
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Manager
Any Epic upgrade we have had has gone very smoothly. The upgrades haven't interrupted our workflow....
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Manager
End users that aren’t tech savvy may struggle more with EpicCare Ambulatory EMR because there are...
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Manager
We use a remote patient monitoring system that isn't directly from Epic, and it has the option to...
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Manager
We have a large number of optimization requests, so being on Epic's system gives us the control and...
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Analyst/Coordinator
There are a few nuances and different ways of charting that physicians have to do for the solution...
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Analyst/Coordinator
The work queues work in Community Connect Resolute. The issues we have are usually with the billing...
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Analyst/Coordinator
Overall, the experience has been pretty good. The issue with using Community Connect model is that...
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Physician
I have rudimentary knowledge of the system, but it can do what I need it to do. I am better in the...
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Physician
The outcome I get from the product is the ability to get information. I can find the information I...
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Physician
I have no ideas about the system's barriers. I just know that the system doesn't work or at least...
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Physician
I don't know any other systems. EpicCare Inpatient EMR is what we have, and it has positives. Until...
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CIO
It never occurred to me how much vaccines took out of an organization. We could not have done...
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CIO
Epic has an honor roll, and if we make the honor roll, we get money back. There is a good amount of...
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CIO
The Gold Stars program is good for me because it includes a list of things. It helps me understand...
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Analyst/Coordinator
I don't like that the physicians want the EMR to practice medicine. It seems like the EMR is...
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Analyst/Coordinator
Epic’s service is great. In the past, I have had multiple different technical service...
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Analyst/Coordinator
One thing that frustrates me with Epic is their development model. They don't seem to want to...
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Analyst/Coordinator
I taught the physicians how to use Epic here. They like it now that they have used it. We had a hard...
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Analyst/Coordinator
When we first went live with Epic, we had monthly updates, and that was a little too often. Our host...
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Analyst/Coordinator
The ongoing training is really minute. There isn't a whole lot of new training from our host. If a...
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Analyst/Coordinator
When we put in a ticket to our host organization for Community Connect EpicCare EMR, we get answers....
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VP/Other Executive
Our representative is knowledgeable, and we have been able to get some Epic Boost resources that are...
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VP/Other Executive
The vendor could support more workflow designs and training materials. Some of the care management...
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Director
I am very pleased with the support that we get from Epic. There is a great structure behind their...
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Director
If Epic nickel-and-dimes, then it is completely behind the scenes and is not something I am aware...
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Director
Epic is quite proactive. We have regular update meetings where I get on the phone with our...
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Director
As long as people are trained, EpicCare Inpatient EMR is relatively easy for them to use. I don't...
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Analyst/Coordinator
We have regular calls with Epic. They are very proactive, and their support is awesome. Epic is...
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Analyst/Coordinator
In terms of the functionality meeting our needs, I am not giving Epic the highest score. We are...
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Manager
We have no problems with MyChart. MyChart helps our patients get access to their information, and it...
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Manager
MyChart has a set price. The vendor doesn't charge us extra for anything, so nickel-and-diming isn't...
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Manager
Epic's support is fine. We don't have any problems with tickets. I have never even tried to get...
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Director
We use MyChart to communicate with our patients. The system is pretty user friendly, and we haven’t...
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Director
Patients can make appointments through MyChart. That process could be a little more user friendly...
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Manager
The thing that drives our satisfaction with EpicCare Inpatient EMR is its ease of use. There are...
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Manager
It is a pain when the system runs slowly or when it has to update. Epic's updates usually happen at...
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Manager
Whenever we have an Epic update, we get notifications from their team that help us specifically....
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Manager
Something changed with a recent update. Now, the system looks different than it did before, and we...
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Director
Epic is trying to improve functionality and efficiencies within the product. Epic promotes a lot of...
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Director
We have been trying to integrate a product that gives us guidelines to determine a patient's status...
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VP/Other Executive
Some of the reimbursements for DRGs and bundled payments are a bit simplistic. However, the...
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Director
Resolute Hospital Billing works very well in my department. With Epic's queue-driven workflow, we...
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Director
I don't work with the technical support people on a regular basis, but the Epic technical support...
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Director
I have access to the user web, so I can go out there and see what is going on in some of the...
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Director
Epic has been Johnny-on-the-Spot meeting with us about the whole digital transformation and trying...
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Director
There are so many applications Epic has and so many spots we have to go to. The system doesn’t meet...
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Director
Epic is very futuristic. They are always looking for improvements, and I like that they have more...
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Director
With the digital transformation and the self-pay for that, one of the things the vendor talked about...
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Manager
Usually, we do quarterly upgrades at Epic's recommendation. During every single upgrade, we find...
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Manager
The vendor has done a lot of work on Healthy Planet. The solution has come a long way over the last...
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Manager
We have had better resources in the past than our current resource, but we have also had worse...
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Manager
Lately, the vendor has been more accommodating with performing remote work. From a cost perspective,...
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Manager
Healthy Planet is still a work in progress. Its care-planning functionality is a little weak. I...
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Director
The true benefit of having Epic LTC is that it is completely integrated with our acute care hospital...
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Director
Epic has built out several views for us that were not previously available in their Epic LTC module...
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Director
Staff members need training that is relevant to their workflow, and all EHR vendors do a good job of...
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Manager
We have a dedicated support person. Overall, Epic does a pretty good job of keeping our analysts and...
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Manager
From a product standpoint, the ambulatory application is good and not great. I think a lot of...
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Manager
We don’t have a particularly strong support person for our ambulatory application right now. Our...
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Director
My scoring reflects not only the vendor but also our organization's inability to tackle some of the...
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Director
The implementation team is full of really bright individuals, but they often don't have experience....
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Manager
On the inpatient side, we have a great support person who is our main contact. They are really good....
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Manager
Between FHIR and other APIs, the system has been pretty nice in terms of getting the integration up...
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Manager
In general, Epic is switching to a web-based version of their system, so I am anticipating some...
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Manager
We are consistently paying for the subscription fees and licenses. Everything is included, but our...
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Manager
Epic could make their workflow for getting into the patient portal more user friendly. If they...
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Manager
It is hard for us to take upgrades or implementation packages for MyChart. We get stuck in loops and...
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Analyst/Coordinator
A lot of information and meetings are provided to help us prepare for implementations and upgrade go-lives....
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Analyst/Coordinator
Some of the training isn't extremely helpful. More information could be added into it.
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VP/Other Executive
Epic has really improved how helpful they are to their clients. I have a person called a revenue...
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VP/Other Executive
Epic really tries to keep their clients from using things like automation bots. I think that they...
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Chief Innovation Officer
Epic brings in a lot of young folks, and sometimes, we get into a situation where they don't know...
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Chief Innovation Officer
Epic has a whole immersion program that is very nice. I love being able to automate and redirect new...
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Chief Innovation Officer
Epic is more expensive than any other vendor, and they don't bend. Vendors need to accommodate their...
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Chief Innovation Officer
I would recommend EpicCare Inpatient EMR to others, but I wouldn't ever give the vendor a full score...
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Analyst/Coordinator
Epic has been building quite a bit out, so they have made big improvements. The functionality, ease...
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Analyst/Coordinator
I would like Epic to improve the rehab portion of the system. We have had to do a lot of custom...
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Nurse
I love that the product flows well with our hospital system. When I worked elsewhere, I didn’t have...
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Nurse
The product doesn’t have a treatment administration record. We have to record treatment on paper....
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Analyst/Coordinator
In the encounter summary and notes in Epic Inpatient EMR, I can look at past history at the bottom...
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Analyst/Coordinator
The support from Epic is excellent. I have a direct contact I can get results from. We meet weekly...
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Analyst/Coordinator
I wanted some specific features from our old system that worked well, and Epic told us that it could...
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Analyst/Coordinator
One frustration is that Epic doesn’t tell us what upgrades will affect certain departments or users....
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Analyst/Coordinator
The way the Epic system does flow sheets is not consistent. For example. I can go in and see five...
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Analyst/Coordinator
When looking at patient labs and medications in the Epic system, I can always find what I need....
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CIO
Not only is Epic's software expensive to purchase, but it is also expensive to manage, and that can...
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CIO
There definitely are some good patient-centric workflows within Epic's system, and there are...
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CIO
We haven't had any issues with Epic’s interoperability. We are using their Care Everywhere platform,...
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CIO
Citrix software is a required component for Epic, and Epic is working on some changes around that,...
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CIO
The back end, the configuration side, could use a lot of improvements. But the patient-facing side...
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CIO
Epic has really been great to work with. They have a very expensive product, but we are getting what...
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CIO
We actually came across an application defect at one point that we had a fairly easy workaround on,...
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Director
Our host charges us for implementations, but they don't charge us for every little thing. Our host's...
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CEO/President
The training modules are not really geared toward us specifically. There are so many things that are...
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CEO/President
I believe that the product is good. Personally, I have had to optimize my use of the system on my...
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CEO/President
The system is probably not optimized correctly for us, and some of that could be on our end because...
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CEO/President
I have no executive involvement. We have one major Community Connect support person, and they have...
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CEO/President
We have gotten down to the root cause of our performance, and I hope that in a year from now, we...
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CEO/President
We need on-site optimization. Our host never comes here, so we never see them. We need them to...
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CEO/President
I can access reports, but I have to completely change them in order to use them. We don't have...
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CEO/President
I would never recommend the Community Connect model to anyone. I would buy the system straight from...
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