Epic Suite Commentary
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Coray Tate
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KLAS SRU Manager - Coray Tate
 
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User Commentary

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Analyst/Coordinator

Operations

In terms of integration, there is nothing the vendor can't do. Also, we have never had issues with...

Jun 2024
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Director

Product

If having the right level of integration means interoperability or the ability to communicate with...

Jun 2024
||
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Director

Relationship, Operations

From a physician-user standpoint, I think Epic needs to communicate better what their system is...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

MyChart is pretty easy for the end users. Integration is pretty good. There are a few features where...

Jun 2024
||
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Director

Relationship, Product

Based on my experience with Epic, the process of development and getting updates on features we want...

Jun 2024
||
(0)
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Director

Product

I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...

Jun 2024
||
(0)
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Director

Relationship, Product

Epic has steering boards for all different disciplines and specialties. Some of the board members...

Jun 2024
||
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Director

Product

Like most institutions, we are probably an update or two behind the latest version. Most...

Jun 2024
||
(0)
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Director

Loyalty, Product

Epic has a good vision for where they are going. I think that one of the solution's strengths is...

Jun 2024
||
(0)
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VP/Other Executive

Product

Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...

Jun 2024
||
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VP/Other Executive

Operations

During upgrades, Epic makes themselves available. They are online during the downtime and for all of...

Jun 2024
||
(0)
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VP/Other Executive

Product

Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...

Jun 2024
||
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VP/Other Executive

Product

In the space of AI and automation, other applications, like clinical applications, have a bridge,...

Jun 2024
||
(0)
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Director

Loyalty, Relationship, Product

Epic is like an iPhone. Things work great as long as we stay within their universe and use their...

Jun 2024
||
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Director

Operations

Our implementation is a big lift. The resources we have been provided to help build the foundation...

Jun 2024
||
(0)
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CMIO

Loyalty, Product

The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...

Jun 2024
||
(0)
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CMIO

Product

One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...

Jun 2024
||
(0)
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CMIO

Loyalty, Product

Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...

Jun 2024
||
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CMIO

Operations, Product

The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...

Jun 2024
||
(0)
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Director

Relationship, Product

When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...

Jun 2024
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(0)
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Director

Relationship

Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...

Jun 2024
||
(0)
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CMIO

Loyalty, Product

There are still a number of documents that live in a folder, and Epic is making some progress to...

Jun 2024
||
(0)
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CMIO

Loyalty, Product

I like the ability to receive notifications however the patient chooses, whether that is text,...

Jun 2024
||
(0)
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Manager

Value

Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...

Jun 2024
||
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Director

Loyalty, Product

We get complaints from our cardiologists about Cupid from time to time. Our people want something...

Jun 2024
||
(0)
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Director

Culture, Value

Epic doesn't avoid extra charges. When we try to do module implementations, it is mind-boggling to...

Jun 2024
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Manager

Relationship

Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...

Jun 2024
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(0)
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Manager

Product

The improvement we would like to see in the product is how our host sets up lab reportables and...

Jun 2024
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Manager

Operations

Our host had training, and they had to have continual meetings. For a while, we were still trying to...

Jun 2024
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Manager

Product

The product is so intuitive. It is smart, and relevant things present to us. We get female things...

Jun 2024
||
(0)
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Manager

Relationship

Our host didn't have something figured out with billing, but that has recently been fixed. We can...

Jun 2024
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(0)
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Manager

Loyalty, Product

If we let the system do what it is supposed to do, it works. I love the work queues and how the...

Jun 2024
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(0)
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Manager

Culture, Product

The struggle with our host has been their understanding of professional billing versus hospital...

Jun 2024
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(0)
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Manager

Product

What I like about Community Connect Resolute is how we can set up different rules to make things...

Jun 2024
||
(0)
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Manager

Operations

Our billers got training from our host, but we had a lot of manual processes in place from legacy...

Jun 2024
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(0)
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CMO

Loyalty, Product

The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...

Jun 2024
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CMO

Product

The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....

Jun 2024
||
(0)
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CMO

Value

Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...

Jun 2024
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Director

Relationship

One thing that has gone well is that we have had a lot of support. Epic's support is really awesome....

Jun 2024
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(0)
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Director

Operations, Product

MyChart does provide a lot of use, but there are a few things in the user interface that could be...

Jun 2024
||
(0)
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Director

Loyalty, Product

Epic delivers new technology; we are just not configured to adopt all the new technology yet, so...

Jun 2024
||
(0)
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Director

Product

The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...

Jun 2024
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Director

Loyalty, Relationship

My satisfaction with the vendor’s executive involvement is primarily because my executives have a...

Jun 2024
||
(0)
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Director

Product

There are things that are a little bit different in our facility type as opposed to general...

Jun 2024
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(0)
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Director

Loyalty, Product

If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...

Jun 2024
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(0)
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Director

Relationship, Product

We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...

Jun 2024
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(0)
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Director

Operations

Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...

Jun 2024
||
(0)
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Director

Product

Epic provides options, and then we can customize the system to our own institution where we need to...

Jun 2024
||
(0)
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Director

Operations, Product

When we look at the build on some things, there are still some things that are very primitive, and...

Jun 2024
||
(0)
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Director

Relationship

Epic could be better with their proactive support. A lot of times, they wait for us to contact them...

Jun 2024
||
(0)
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Director

Relationship

In the big picture, Epic is especially good at sharing what they are currently working on and then...

Jun 2024
||
(0)
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Director

Relationship, Product

There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...

Jun 2024
||
(0)
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Director

Loyalty, Relationship, Product

We are working with other vendors on some communication devices. I think Epic really works well in...

Jun 2024
||
(0)
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Director

Relationship, Operations

Each area has an Epic person assigned to them, and I know from past upgrades that they have been...

Jun 2024
||
(0)
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Director

Product, Value

I have worked in enough institutions where we have used Epic's system to know that it is definitely...

Jun 2024
||
(0)
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Manager

Relationship

We like the functionality and configurability of Resolute Professional Billing. Even if we come...

Jun 2024
||
(0)
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Manager

Product

What Epic's system doesn't do such a good job of is identifying when it is about to generate a...

Jun 2024
||
(0)
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Manager

Operations

Prior to using Epic's system, when we were working on legacy systems, we often found out that we...

Jun 2024
||
(0)
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Manager

Operations, Product

With Epic, the story is that it is all about picking the right host when using the Community Connect...

May 2024
||
(0)
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Manager

Value

The host we are with initially started out with a fairly flat model, and they have started to...

May 2024
||
(0)
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Manager

Product

In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...

May 2024
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(0)
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VP/Other Executive

Relationship

I use the support from Epic's user web, but I don't get any real support from that. In my role, I...

May 2024
||
(0)
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VP/Other Executive

Value

The system's measurable outcomes are affected by many different things. It is hard for us to point...

May 2024
||
(0)
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VP/Other Executive

Product

Healthy Planet is constantly being developed, but sometimes, the first version of something in it is...

May 2024
||
(0)
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VP/Other Executive

Product

The tricky thing about Healthy Planet is that the platform is across everything, so compromises have...

May 2024
||
(0)
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VP/Other Executive

Loyalty, Operations

Epic is very effective at training users for their scenarios, but Epic's scenarios sometimes miss...

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

There is nothing better than Epic when it comes to EMRs. Epic is always on the cutting edge.

May 2024
||
(0)
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Manager

Product

The ability to link to other Epic products, even other instances of Epic, and share records on...

May 2024
||
(0)
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Manager

Product

MyChart is actually really easy to navigate. It can share access with somebody we want to share...

May 2024
||
(0)
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Manager

Relationship

Our Community Connect person is amazing. They are very responsive. However, Epic is sometimes a...

May 2024
||
(0)
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Manager

Operations

Our Community Connect host does the best they can with training, but we have to take that training...

May 2024
||
(0)
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Director

Loyalty, Product

When we compare EpicCare Ambulatory EHR with other EHRs, the system is as user friendly as an EHR is...

May 2024
||
(0)
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Director

Culture, Relationship, Operations, Product

It is really common for Epic to say that their system can do something, but when an organization...

May 2024
||
(0)
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VP/Other Executive

Value

We are embedded with Epic's systems. Organizations have to buy Cupid if they are going to do...

May 2024
||
(0)
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VP/Other Executive

Operations

Epic's training is really poor. Epic doesn't focus on the actual needs of end users. They just dump...

May 2024
||
(0)
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VP/Other Executive

Relationship, Product

Cupid is very integrated with our systems. Everyone is on the same structured reports. Epic is very...

May 2024
||
(0)
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VP/Other Executive

Product

Epic gives users plenty of advance notice when they are changing something and when there are...

May 2024
||
(0)
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VP/Other Executive

Product

When we want to customize something in Cupid, the system's structure is too rigid. The solution...

May 2024
||
(0)
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Manager

Operations

It seems like Epic adjusts what their rollout will be until minutes before it is actually deployed....

May 2024
||
(0)
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Director

Culture, Value

In the past, Epic was pretty good about not charging for every little thing. However, they just made...

May 2024
||
(0)
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Director

Operations, Product

I like the system's video-visit capabilities. The vendor has done a good job of integrating their...

May 2024
||
(0)
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Director

Product

I would like to see more customization options in MyChart. We can't change the wording on any page...

May 2024
||
(0)
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Director

Operations, Product

Some people say that MyChart is hard to use. Epic really limits our ability to customize things....

May 2024
||
(0)
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CIO

Operations, Product

Epic should continue to streamline MyChart and make better education about how to allow multiple...

May 2024
||
(0)
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CIO

Product

MyChart is a great platform. Most of our feedback from our patients is that they are satisfied with...

May 2024
||
(0)
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CIO

Loyalty, Product

Dorothy is still maturing. It is one of Epic's newer applications, and it is a work in progress. For...

May 2024
||
(0)
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CIO

Loyalty

We had no limitations going into Dorothy, but we wanted to stay committed to iOS and Android. We...

May 2024
||
(0)
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CIO

Relationship, Product

We have some pain points in the system. There is a lot of progress that the vendor could make,...

May 2024
||
(0)
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CIO

Product, Value

EpicCare Ambulatory EHR is the best and most comprehensive solution on the market. It is very...

May 2024
||
(0)
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CIO

Product

Epic does a great job of integrating their systems with external solutions. That is a pretty...

May 2024
||
(0)
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CIO

Product, Value

The best part of the system is the way it handles some scheduling changes. It is able to route our...

May 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

So far, Epic has kept all of their promises. We are still waiting on some old data, but I don't...

May 2024
||
(0)
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Analyst/Coordinator

Value

EpicCare Inpatient EHR costs a lot of money. I have never spent that much money personally. However,...

May 2024
||
(0)
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Analyst/Coordinator

Operations

I would like to have some additional hands-on training for my job title. Overall, though, Epic's...

May 2024
||
(0)
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Analyst/Coordinator

Relationship

Epic's executive team members are extremely helpful. Epic's people will come on-site or set up an...

May 2024
||
(0)
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Analyst/Coordinator

Culture, Product

EpicCare Inpatient EHR absolutely works as promoted. In fact, it probably works better than...

May 2024
||
(0)
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Director

Relationship

My Epic technical support person is awesome and has been absolutely phenomenal. They have been...

May 2024
||
(0)
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Manager

Product

I have used a few different EHRs in my career, and I have only seen how the sausage is made on one...

May 2024
||
(0)
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Manager

Relationship, Operations, Product

When Epic pushes updates, there is no way to know what the updates are going to do until they are...

May 2024
||
(0)
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Manager

Operations

I appreciate Epic's training process. Their classes are engaging, and their teachers are fun. I have...

May 2024
||
(0)
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Manager

Product

EpicCare Ambulatory EHR is so complex. Once we figure it out and get our muscle memory down with how...

May 2024
||
(0)
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Manager

Loyalty, Product

The product functionality in EpicCare Ambulatory EHR is not meeting all our needs today, and part of...

May 2024
||
(0)
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Manager

Loyalty, Relationship, Product

EpicCare Ambulatory EHR definitely makes things measurable. That is one of the few benefits of...

May 2024
||
(0)
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CFO

Loyalty, Operations

Community Connect Resolute is great. I think it is going to be a game changer for us. We had a...

May 2024
||
(0)
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Manager

Value

Epic charges us for every damn thing. We pay an awful lot for EpicCare Ambulatory EHR. Every single...

May 2024
||
(0)
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Director

Loyalty, Relationship

Epic doesn't promise anything until it's almost ready to go live, but there is some cool stuff...

May 2024
||
(0)
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Director

Product, Value

Epic gives us a lot of opportunities to have some savings based on how many gold stars we get. Using...

May 2024
||
(0)
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Director

Operations

While I appreciate that Epic has some canned education that people can use, it often does not...

May 2024
||
(0)
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Physician

Loyalty

If a provider is coming from an Epic institution to work at an Epic institution, the transition is...

May 2024
||
(0)
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Physician

Relationship

With the way Epic works, if something is available, we will get it. If it is not, Epic is working on...

May 2024
||
(0)
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CIO

Loyalty

One thing that we are really starting to delve into is placing orders through Secure Chat. We are...

May 2024
||
(0)
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CIO

Product

Our regular upgrades are pretty smooth. The product offers an easy communication methodology within...

May 2024
||
(0)
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CIO

Loyalty, Relationship, Product

One thing Epic should do better is make things more integrated and put together a unified...

May 2024
||
(0)
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Manager

Relationship

Our host has not been a great Community Connect host. We have had lots of unexpected outages and...

May 2024
||
(0)
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Manager

Product, Value

We have used Epic's system for many years now, and the restricted ecosystem has always been a little...

May 2024
||
(0)
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Physician

Relationship, Operations

Epic will send us a detailed document showing what is going to change. The analysts who do the stuff...

May 2024
||
(0)
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Physician

Operations

Epic has a template for us to use to build our training, and Epic has a lot of programs. If we want...

May 2024
||
(0)
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Physician

Product

Epic’s interoperability is good. The continuous improvement is always exciting for me to see.

May 2024
||
(0)
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Physician

Loyalty, Product

In Basket has been very painful for people because it is a closed message system that works very...

May 2024
||
(0)
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Physician

Relationship

Epic has a lot of things they are offering everybody worldwide. If there is an opportunity that...

May 2024
||
(0)
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Physician

Value

There is great ROI. At the minimum, Epic helps us not leave money on the table. There was a lot of...

May 2024
||
(0)
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Physician

Relationship

Responsiveness is very important because no matter how colorful a product looks, there is a chance...

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

I would tell a friend to make sure they have the stakeholders early on in the project and to push...

May 2024
||
(0)
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Analyst/Coordinator

Culture, Operations

Our experience with Epic has been very good. My main issue is that there is no way that we can train...

May 2024
||
(0)
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Analyst/Coordinator

Product

I think Epic should make building rules a little easier and have more SmartForms that organizations...

May 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Inpatient nurses have tasks in EpicCare Inpatient EHR, and we are going to be able to have the same...

May 2024
||
(0)
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Physician

Relationship, Product

Epic is top of the line. My first entry into the EHR world was Epic, and I have seen the growth over...

May 2024
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Physician

Relationship, Operations

Epic has their own dedicated team, but we have offered to help. We have a good relationship, and...

May 2024
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CMIO

Product

Secure Chat's biggest strength is its integration with other Epic systems. Users can stay within a...

May 2024
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CMIO

Product

I would like to be able to use decision support through Secure Chat. When a nurse wants to order...

May 2024
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Director

Loyalty

Money is a big deal to us. We would like a closed-loop system where we control everything, but we...

May 2024
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Director

Relationship

It takes our host’s support team a while to do things, but they are good. We get a lot of emails...

May 2024
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Director

Operations

At times, I am dissatisfied with how we are trained by our host. I feel like we have to train...

May 2024
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Director

Product

Community Connect EpicCare EHR isn’t always as intuitive as it should be, but that might be because...

May 2024
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CIO

Product

The best thing about EpicCare Inpatient EHR is its ability to focus on quality outcomes. It captures...

May 2024
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CIO

Value

Epic implemented a new pricing model for APIs that made it prohibitive to use API technology, which...

May 2024
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CIO

Product, Value

There is an excessive number of clicks in EpicCare Ambulatory EHR.

May 2024
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Director

Product

I like the system's integration abilities. Patients are able to go to nonEpic options, and they can...

May 2024
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CIO

Operations, Product

EpicCare Inpatient EHR is very click heavy and is not intuitive. It is not a product that we could...

May 2024
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CIO

Product

The good and bad about this solution is that there are 50 million opportunities to do the same...

May 2024
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Director

Relationship

Our support person from Epic is amazing. Epic has different levels of severity for when they or...

May 2024
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Director

Operations, Product

Our main way of learning about functionality in the system is through Epic's user web. It is...

May 2024
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CIO

Product, Value

One of the key things that EpicCare Ambulatory EHR does a great job at is tying the documentation to...

May 2024
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Director

Loyalty, Product

We are on Hyperdrive now, but we are still building things in Hyperspace instead of Hyperdrive. We...

May 2024
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CIO

Product

EpicCare Ambulatory EHR is a decent product. All our doctors like it, and it does everything we...

May 2024
||
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CIO

Operations

Epic hasn’t really provided ongoing training, but they have release notes and stuff on the user website....

May 2024
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CIO

Product

Epic’s functionality that they showed at a UGM regarding automatic replies has a lot of promise....

May 2024
||
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CIO

Relationship, Product

Epic is revamping their MyChart strategy. We have a different app for messaging because MyChart...

May 2024
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CIO

Relationship, Operations

When we have questions about how to do different functionalities in EpicCare Inpatient EHR, there is...

May 2024
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CIO

Loyalty

Our strategy is to look at what Epic has first, and if it doesn't meet the functional needs, then we...

May 2024
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CIO

Relationship

I can't say when I last heard from one of Epic’s executives. I don't even think they listen to their...

May 2024
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Manager

Product

I wouldn't buy Cupid again. Epic said that it was very versatile and that it could do certain...

May 2024
||
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Manager

Product

We choose to use panels in nuclear medicine. When it comes to scheduling cardiology things, we do a...

May 2024
||
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CEO/President

Relationship, Operations

Epic is a great partner, and they are very responsive. A lot of our training comes through our host....

May 2024
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CEO/President

Loyalty, Value

If I were on the market looking for an EHR or PM solution, cost is probably the biggest driving...

May 2024
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Manager

Operations

The initial training from Epic was not adequate for my office or my staff. It was sparse and not as...

May 2024
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Manager

Loyalty

I like my old system better than Beacon. It was not my choice to change. We were acquired by another...

May 2024
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CMIO

Loyalty, Product

Healthy Planet's visuals are very overwhelming for clinicians out of the box. There isn't really a...

May 2024
||
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CMIO

Value

Epic has taken a path of subdividing and branching out various products with Healthy Planet for what...

May 2024
||
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CMIO

Product

The functionality for building reports in Healthy Planet is challenging and not very flexible. It is...

May 2024
||
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CMIO

Product

The biggest thing for me in EpicCare Ambulatory EHR is the provider documentation. The challenges...

May 2024
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CMIO

Loyalty, Product

Epic is part of our long-term plans. We have been on Epic's system for quite a while, and I have...

May 2024
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VP/Other Executive

Product

Epic's system is a great staple to our integrated EHR experience.

May 2024
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CEO/President

Product

The system's functionality and features are extraordinary, and Epic does a really good job of...

May 2024
||
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Director

Product

I like the system's functions for inpatient and outpatient communication. We can see all of the...

May 2024
||
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Director

Product

It has taken a long time for us to get some of the reports that we need from the system. The slicer...

May 2024
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Director

Product

With Resolute Hospital Billing, there is better functionality that we don't have access to because...

May 2024
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Director

Operations, Product

With Resolute Hospital Billing, we just have to be trained on it, and it can be as complex as we can...

May 2024
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Director

Product

In Resolute Hospital Billing, we are able to drill down very quickly into what is on the dashboard.

May 2024
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CEO/President

Loyalty, Product

Epic can very much dictate a lot of the rules around what they train on and whatnot, but the other...

May 2024
||
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CEO/President

Relationship, Product

We are showing strong signs objectively and subjectively that we are understanding the functionality...

May 2024
||
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CEO/President

Operations

If we were to do the Epic implementation again, we would insist on a timeline that included training...

May 2024
||
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CEO/President

Operations, Product

Epic is really compartmentalized in the sense that they stay very far away from workflows. They say...

May 2024
||
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CEO/President

Operations

Epic's guidance was really clear, but they are a smart company. They are worth a lot of money. We...

May 2024
||
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CIO

Product

Our biggest challenge is having nurses use Secure Chat for its intended purposes. Epic does not have...

Apr 2024
||
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Director

Relationship, Operations

Epic has a pretty solid structure in terms of having real people that we can contact because of our...

Apr 2024
||
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Director

Operations, Product

Many years ago, we had a prolonged instance of downtime with EpicCare Inpatient EHR, and since then,...

Apr 2024
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Director

Value

It is hard to say whether EpicCare Inpatient EHR is a good value because I honestly haven't priced...

Apr 2024
||
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Manager

Product

EpicCare Ambulatory EHR is sectioned out, so it is really easy to go through and fill out the...

Apr 2024
||
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Manager

Product

When I look at EpicCare Inpatient EHR, I can't see the admission navigator, and I can't see what was...

Apr 2024
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Manager

Product

EpicCare Inpatient EHR is good. I have been working in healthcare for a long time, and we used to...

Apr 2024
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Director

Loyalty

From my vantage point, I don't think there is any intention to move away from Epic. We continue to...

Apr 2024
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Director

Loyalty, Product

We did an internal survey on usability, and most people who joined the organization who came from...

Apr 2024
||
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Director

Loyalty, Product

We feel like Epic is moving at about the same pace as we are in terms of what we need to accomplish....

Apr 2024
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Director

Relationship

With Epic, there are so many people, resources, and applications. We are using dozens of different...

Apr 2024
||
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Director

Operations, Product

Epic has a very structured process around upgrades, but even with that structure, I find that it is...

Apr 2024
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Director

Relationship, Product

Epic does great work in terms of driving outcomes. With their Gold Stars program, they are pushing...

Apr 2024
||
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Manager

Relationship

I have no problem with Epic’s ongoing support. I go onto the internet or call somebody if I need to,...

Apr 2024
||
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Manager

Relationship

Epic tries to be proactive, but they don't always think ahead about some of their changes.

Apr 2024
||
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Director

Operations, Product

My organization is realizing that using Epic's system as supplied is far better than doing as many...

Apr 2024
||
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Director

Product

I do a lot of reporting in our Epic system, and the embedded piece called Reporting Workbench is...

Apr 2024
||
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Director

Loyalty, Product

One of the big projects that our organization is doing is trying to get our flow sheets more in line...

Apr 2024
||
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Director

Loyalty, Product

Epic is constantly working on stuff on their end. We have different securities in our system from...

Apr 2024
||
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Manager

Relationship, Operations, Product, Value

Epic is not built for smaller hospitals, so it takes a bit of work to get some of the upgrades and...

Apr 2024
||
(0)
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Manager

Product

I have worked on several systems in my career. Resolute Hospital Billing is by far the best. It is...

Apr 2024
||
(0)
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Manager

Relationship, Product

We are part of a larger community with Community Connect, so we are able to use multiple resources...

Apr 2024
||
(0)
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Manager

Product

EpicCare Inpatient EHR needs to accommodate larger institutions' special needs.

Apr 2024
||
(0)
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VP/Other Executive

Operations

Our challenge is that the Epic people on our implementation and our current Epic technical support...

Apr 2024
||
(0)
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VP/Other Executive

Product

When we have a certain type of practice and are putting in someone as the proxy for MyChart, that...

Apr 2024
||
(0)
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VP/Other Executive

Operations, Product

In some ways, I like Epic's system better than another system, but in other ways, I don't. In...

Apr 2024
||
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VP/Other Executive

Product

I don't know that Epic is doing a ton with new technology in Prelude because it is pretty baked. We...

Apr 2024
||
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CIO

Culture, Relationship

When there is any ambiguity with something that Epic says, they are up front with it, and they make...

Apr 2024
||
(0)
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CIO

Culture

Epic was very up front and honest with us about what to expect from EpicCare Inpatient EHR and what...

Apr 2024
||
(0)
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Director

Relationship

Nothing is perfect with the product, but we always receive great support with our upgrades, and the...

Apr 2024
||
(0)
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CIO

Loyalty

We chose EpicCare Inpatient EHR because of the integration. We have a lot of independent offices on...

Apr 2024
||
(0)
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CIO

Relationship, Product

Epic is very heavily reliant on third parties, and they prefer third parties they work with on the...

Apr 2024
||
(0)
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Director

Relationship

Epic is fairly transparent in what they offer. We are earlier adopters of upgrades, so we tend to be...

Apr 2024
||
(0)
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CIO

Operations, Product

Healthy Planet does take getting used to. There is a lot on each screen, and there is a steep...

Apr 2024
||
(0)
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Director

Product, Value

MyChart is pretty standard, and most patients, even our elderly patients, are accustomed to using it...

Apr 2024
||
(0)
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Manager

Loyalty

The functionality that Beacon is providing is great for our customers, so I’m looking forward to the...

Apr 2024
||
(0)
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CIO

Value

Epic doesn’t charge us for tiny things or support tickets that we put in, but if we add another...

Apr 2024
||
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CIO

Product, Value

Epic has a very robust analytics package, so we are able to massively step up our game when it comes...

Apr 2024
||
(0)
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CIO

Relationship, Product

We need very solid security from Epic. We just went through Change Healthcare's ransomware...

Apr 2024
||
(0)
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CIO

Value

Lab middleware software is very expensive, and it would be nice for that to be more inclusive in the...

Apr 2024
||
(0)
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CIO

Loyalty, Product, Value

Healthy Planet takes a back seat. I don’t know that we have totally adopted, implemented, or...

Apr 2024
||
(0)
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CIO

Operations

During the implementation, Epic was locked up with us and holding our hands throughout the process...

Apr 2024
||
(0)
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CIO

Operations

There were some learning curves for Epic in how to navigate a smaller organization through the...

Apr 2024
||
(0)
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Manager

Product, Value

The big complaint from providers about EpicCare Inpatient EHR is that there are too many clicks. We...

Apr 2024
||
(0)
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Manager

Product

EpicCare Inpatient EHR is very comprehensive. I like the interoperability and what Epic is doing in...

Apr 2024
||
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Manager

Relationship

Epic is a unique vendor. Obviously, we pay them a lot of money, but they really want to have a close...

Apr 2024
||
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Director

Relationship, Operations

Epic keeps their promises, but our host site doesn't. When we do upgrades, our host site doesn't...

Apr 2024
||
(0)
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Director

Product

When it comes to new technology, our host site may not always turn on certain features, but they do...

Apr 2024
||
(0)
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Director

Relationship

I don't think that our host site staffs their support team well enough. We have been waiting for...

Apr 2024
||
(0)
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Manager

Product

One problem with MyChart is trying to do something when there is no well-established path. For...

Apr 2024
||
(0)
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Manager

Loyalty, Product

Patients really appreciate MyChart. We are going to get into digitally signing things, like patient...

Apr 2024
||
(0)
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Director

Value

One of the strengths of Epic is collecting revenue to charge and collect. That does not matter much...

Apr 2024
||
(0)
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Director

Loyalty, Product

Epic’s ability to support the exchange of data and FHIR interoperability beyond demographics is...

Apr 2024
||
(0)
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Director

Operations, Product

If someone walks four miles to get a pail of water and has done that for 12 years, things stay...

Apr 2024
||
(0)
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Director

Relationship, Product

Epic has made some progress in their product's usability. For instance, when I am looking at alerts...

Apr 2024
||
(0)
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Director

Product

There is some bizarre functionality with EpicCare Inpatient EHR. For instance, depending on which...

Apr 2024
||
(0)
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Director

Operations

We don't get much training with EpicCare Inpatient EHR. But we also don't have that many questions....

Apr 2024
||
(0)
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Manager

Operations, Product

We use structured reporting for everything, including echo, cath, and vascular, and Cupid meets the...

Apr 2024
||
(0)
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CMIO

Loyalty, Product, Value

Healthy Planet drives a lot of our population health goals, and we have seen some really impressive...

Apr 2024
||
(0)
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CMIO

Relationship, Operations

Epic does a nice job of keeping us up to speed on upgrades, and we have our own Healthy Planet...

Apr 2024
||
(0)
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CIO

Product, Value

Epic's system is pretty consistent. I would buy this product again if I had the money. I like that...

Apr 2024
||
(0)
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CIO

Operations

I like the remote training options. They are like live webinars. The product is a lot though. It can...

Apr 2024
||
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CIO

Relationship

With support, we usua