Epic Suite
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
Commentary Summary
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User Commentary
Epic delivers. They set expectations and meet them. Their quality is good. Their product works at...
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The workflow in the system is still a bit cumbersome because the EMR is really constructed around...
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The system is very thorough, and that supports what primary care physicians frequently need. One of...
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What EpicCare Ambulatory EMR is today and what EpicCare Ambulatory EMR was five years ago has...
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We struggle with ongoing training. The system requires so much training to keep people current.
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The product's design, stability, and reliability could be better.
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I reached out to my Epic counterpart recently for some help with some decisions we are making with...
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It has been really quiet on the EHR front for us. Our upgrades go well, and we are trudging our way...
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I like Epic a lot. We have somebody here that has used our Epic system and other Epic instances, and...
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When we find one problem in Resolute Hospital Billing, we find five more after. With upgrades...
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Resolute Hospital Billing works as it should if we set the software up right. We hesitate to go with...
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It doesn't seem like Epic has been delivering a lot of new things, and the vendor is just changing...
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Epic's support people are responsive. The people we work with have the power to get answers....
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We have to purchase certain licenses for certain components. There are separate licenses that aren't...
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Epic is at the forefront of technology, but it is important to stay current all the time, and that...
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I go to a meeting with somebody from Epic, but I am just there to listen mostly, so I don't really...
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Epic insists we do the training before we actually use the application, so that is why we are...
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Epic will probably require users to go to their campus to train, but I trained during the COVID-19...
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EpicCare Ambulatory EMR is a bigger program than we really need. I know that it is inclusive, but...
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If we have a new regulation, we have to have it built and integrated into the system. We have to...
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Epic could focus on improving the system's ease of use. There are more steps than there were in our...
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Our people are complainers. There is always someone that wants something to be different. There is a...
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The product better be in our long-term plans. It is a very good product, and I would definitely...
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There are times when people working on other modules make a change in the system. I get notified,...
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I have very good support staff on our host's team. The staff involves me with all of the department...
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There are some basic functions for messaging and texting that Secure Chat lacks, like the ability to...
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We have had differing degrees of adoption in different areas with Secure Chat. We have had better...
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The vendor will usually send us things proactively because they have already looked over all of our...
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In EpicCare Ambulatory EMR, I like the ability to communicate with referring physicians and other...
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If we see somebody who needs to do blood work and goes to the main labs, the results do appear in...
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When there is a problem, I have a number that I can call for assistance.
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Several months ago, I was less satisfied with the Epic system's ease of use, but now I am getting...
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Epic’s product is very good. It does everything all in one integrated package. Epic's system is very...
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There is so much training, which can be very overwhelming to anybody that is new to the EMR....
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We aren't using Healthy Planet to its fullest extent because we invested heavily in another...
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If we could port all the functionality we have in the outboard system to Healthy Planet, then we...
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Secure Chat works. The thing I don't like about Secure Chat has nothing to do with its...
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Epic does not nickel-and-dime. As a matter of fact, during the pandemic, they gave us credits. Epic...
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I love Secure Chat. The providers can message each other regarding their patients, and the system...
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We have learned that it is hard to ease end users in by implementing bits and pieces of a system. We...
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Epic continues to add things to the system's screen to the point where all the functionality is...
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There are some things the vendor could add to the system. I can’t think of anything off the top of...
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We enjoy using MyChart. I consider MyChart one of the best patient portals in the EHR industry. The...
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The appointment side of MyChart is a little challenging for the front desk people to manage. They...
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Epic has made a lot of improvements over the last few years. Epic does a good job of helping us get...
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We don't meet with Epic; things have to go through our product specialist. But I am not...
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Epic's training is very thorough. From a training standpoint, we were really prepared when we went...
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We have a huge wish list for our product specialist on some of the workflows. Not everyone is on the...
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Epic's support is timely; the support is just a process for Epic. The communication is big and...
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All of our data from EpicCare Inpatient EMR feeds into one of our other systems. That is nice....
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Epic is very reactive. They have a big system, and they have started a lot of services and acquired...
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Epic is a slow moving vendor, but they drive good outcomes.
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Overall, the vendor is doing very well. Our facility can be pretty demanding and challenging. We are...
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I don't like how time consuming MyChart is to use. The system has had some recent upgrades, but we...
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MyChart isn't the most intuitive system, but it works. It has all of the data that we need. We can...
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The system has separate instances, so it is really hard for us to test how something works in a...
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MyChart's strength is that it has everything. Epic is trying to deliver new technology that meets...
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Epic is willing to pull in whatever executives we need for discussions. We haven't received any...
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When we first started with the solution, our host site had some issues. They were like a parent with...
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Our experience with the solution has been very positive. There are a couple of folks at our host...
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We have received very positive feedback from our end users about the system's ease of use and...
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The vendor is very responsive. Our people who are responsible for the solution can talk to Epic's...
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I don't envision us moving away from Healthy Planet anytime soon. The consensus is that we would buy...
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There have been a few issues here and there but nothing major. Epic has committed to us and we have...
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Almost everything MyChart is doing for us is going well. I am willing to quit any office if they...
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I really appreciate that Epic has upgraded MyChart messaging to include the pasting of images...
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The vendor created a COVID-19 questionnaire, and subsequently, there were some difficulties related...
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Epic is good about listening to our problems and solving them. We are always finding new problems,...
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Our organization was looking for a way to deal with asynchronous communication because we didn't...
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Initially, our nurses didn't have Rover deployed, but our physicians had Haiku and Canto. That...
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Epic is proud of the product that they have created, and they should be. Secure Chat is a great...
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As Epic rolls out new systems like Secure Chat, they don't put as much work into training if they...
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Secure Chat's product quality is really good. There are a couple of areas where the vendor is a...
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From a technical perspective, Secure Chat meets our organization's needs. From an end-user...
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Secure Chat isn't necessarily keeping up with comparable technologies in the clinical communications...
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Epic is very proactive about looking for problems and helping us with them. The vendor is very...
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In measuring Secure Chat in terms of employee experience, patient safety, and quality of care, the...
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Epic is still catching up in our specialty specifically. There seems to be more activity on...
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New technology is never fast enough. We want it all; we want everything that is coming right now....
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Compared to other products, EpicCare Ambulatory EMR is a lot easier to use and has a lot broader...
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Sometimes a timeline will slip, but Epic is usually fairly transparent. When Epic tells us what they...
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From listening to other folks talk about projects they have worked on in terms of interface...
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From an insurance and registration perspective, the product is very user friendly, and we like it a...
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I would tell a peer that the product makes the flow very easy. The system allows staff to...
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We receive significant at-the-elbow support for the product from the Epic support system at our...
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Epic avoids charging us for every little thing, but whether their systems are appropriately priced...
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The system works well. With the COVID-19 pandemic, we have come to realize just how dependent we are...
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We try to make the product as user friendly as possible for our staff members. Epic's systems are...
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When we do Epic to non-Epic integrations, We have to do extra building. The non-Epic organization...
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Epic does quarterly updates. We can't do those updates with every vendor, but Epic does a good job...
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Epic is the best at what they do with EMRs. There is always room for improvement, but compared to...
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EpicCare Inpatient EMR is as stable as can be. Epic does a very good job of leveraging technology...
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Epic did things for geofencing and whatnot during the pandemic. That was pretty big.
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We do quarterly updates with all of Epic's TS people. That is good.
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Epic tries to keep their promises, but it's kind of a long process by the time we put in a request...
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We don't really work with Epic, we work with our Epic team within the organization, so I think...
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I think the go live process with Epic was very difficult. I wouldn't rate them very good for that,...
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As far as the computer system, I think it's easy to use. It's just the customizable part, it may be...
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As an EMR, Cupid is wonderful. It is great to work with the Epic team.
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Interoperability is excellent within the Epic environment, but outside of that, there are issues. We...
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Epic has lousy support for Community Connect partners. They make us do everything through the...
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Nothing robust has come out for EpicCare Inpatient EMR recently.
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We have a lot of homecare nurses utilizing Epic's homecare module. The platform is integrated with...
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We have the same challenge as every other institution in the country, and that challenge is getting...
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We can customize our screens and dashboards in Cupid so that they have the information that we want...
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Most home health vendors are experts, and home health is their bread and butter. Most vendors bring...
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It isn't that the people at Epic are not empowered, but sometimes they don't have the knowledge base...
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It is certainly helpful to have everything be part of one record. The clinical care piece is...
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Epic's training structure has our internal folks do the training, so that isn't really effective.
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We have started doing structured reporting in Cupid, and Cupid is not quite as intuitive as other...
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The system works the way that it is supposed to. Users still have to get used to it though. I would...
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The system's integration options are critical. We like that we can see data from other locations....
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I like Community Connect EpicCare EMR. It helps us with meaningful use and gathering evidence-based...
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The billing isn’t as clear and concise or as easy to read as it used to be. It is not easy to...
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We need to integrate one of our other machines to EpicCare Ambulatory EMR in order to scan pictures,...
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Epic did a really great job of responding to COVID-19. As quickly as things came with the pandemic,...
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The EMR supports patient-centered care. Epic has done a very good job of hitting all the bullet...
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Epic should continue to focus on the quality of their service and support. That is important. I am...
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The ease of use is important, especially for the providers. They want something that is easy to use....
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Unfortunately, there is turnover in Epic's support team for MyChart, and sometimes we have to work...
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As a host site, building things and pushing them out to our Community Connect sites is pretty easy....
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The Community Connect experience has been getting better. Like everything with Epic, they take our...
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EpicCare Inpatient EMR is a good system. I like the functionality; it meets our needs. I like the...
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I work with a great team from Epic. The analysts are top notch. The Epic team is empowered to help...
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Epic is very good about not promising that something will happen or that something will work in a...
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I have used many different types of applications, and I like MyChart. Overall, it is fairly easy to...
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There are some things that keep MyChart's functionality from being as good as it could be. There are...
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It is very apparent that Epic is a developer-centric organization and has put very little emphasis...
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We are lucky to have a MyChart team that is very literate in Epic taxonomy. Having that MyChart team...
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One thing that I like about Epic is that they are pretty up front when it comes to things that they...
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I like Epic for what they do, but they are too big for their britches. I don't like to be locked...
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We do reporting in another vendor's system because the echo module isn't that great. I don't think...
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The cath structured reporting is pretty good. Epic is always pushing for new technology, and Cupid...
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There are often issues with the upgrades that we get from Epic, but I doubt that that is unique to...
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There is still room for some clinical decision support options to be built into the system. We are...
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During the COVID-19 pandemic, we felt like Epic was a step or two behind some smaller vendors. It...
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Epic's training program seems to work well. Epic did a good job of adapting and going virtual during...
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With all of the different changes that are happening when it comes to the interoperability between...
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EpicCare Ambulatory EMR still has some gaps with things like integration points. Epic is starting to...
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The biggest complaint that we hear from our users is that there are too many ways to do things in...
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I have worked in the healthcare industry for a long time, and there aren't many vendors that are...
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I think that Epic is trying to address the gaps in their proactiveness by making some changes in...
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I don't write the checks, but from what I have heard, I don't think that we are getting...
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When Epic gives us quotes for things like setting up new modules, their implementation costs seem...
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I don't think we get our money's worth. We get billed a pretty dang good amount. There used to...
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I don't really see a lot of vendor executive involvement from Epic, but Epic's technical support is...
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My preference is to be able to do a completely custom front end for MyChart. We want to totally...
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The ease of use depends on who the end user is. Our MyChart team members have many years of...
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Our experience with Epic has been pretty consistent. I can't think of any major shifts in the...
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If we were to start over, we would still go with Epic's system, especially with some of the advances...
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Resolute Hospital Billing works, and we are happy. Our revenue cycle performance is really good, and...
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Epic is the real deal. They are visionary, focused, and driven. Epic always delivers, and they...
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The solution is so huge and robust that it can sometimes be hard to use. We had a lot of trouble...
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Access is always a problem with the solution, and new-user access is a bit clunky. If that access is...
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It seems like the system is getting more expensive. Simple things, like moving a department address,...
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I have attended a Community Connect collaborative. That is an Epic-run meeting for host sites and...
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Epic's Community Connect program wasn't everything that we wanted it to be when we went live on it....
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Healthy Planet is an excellent solution if it is used right. Most organizations only scratch the...
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As with so many of Epic's products, Epic does a poor job of connecting the potential of the system...
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MyChart is only a patient-facing application. A nurse or a provider would never log in to MyChart,...
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MyChart is getting better, but initially, one of our biggest pain points was that MyChart was not...
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The feature for handling complex cases is definitely a very good feature to have. Overall, I love...
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We plan to keep the solution as long as we have Epic's software. We would buy the product again...
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Sometimes the vendor delivers earlier than they promised. They told us that something would take...
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The product is very expensive, but Epic avoids charging for every little thing. They actually merged...
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Epic is definitely good with integration. MyChart, Care Everywhere, and Happy Together have been...
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I really like Care Companion. We are using it for multiple different groups of patients. It has huge...
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I wouldn't buy the solution again if I didn't have to. However, I think that a Community Connect...
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Our host site has been really good about hearing our concerns and trying to reshape their...
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MyChart is designed for mostly clinical communications to patients, such as a doctor responding to a...
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We have revamped how we do statements of work, and we are reconciling our hours worked to what was...
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I would love for MyChart to be more integrated with electronic document management because Epic just...
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I like Epic's progressiveness in terms of improving workflows. The reporting is flexible; there are...
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Epic is ahead of our needs. We don’t have a lot of downtime. Epic is also improving their foundation...
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Epic does a lot of interfacing with multiple vendors. We aren't stuck with just a few options to...
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Healthy Planet is a constellation of tools, and there are workflows surrounding the tools. Epic has...
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I see a lot of potential for more patient compliance and instruction. For example, the product could...
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What I would tell someone about this product is that it is very customizable and requires detailed...
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We know when an upgrade is coming. We do a full analysis of the upgrade and how it is going to...
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I would like the executives to know that Resolute Professional Billing can meet all the clients'...
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What we liked about Epic's system was the ability to cross from the inpatient to the outpatient side...
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The product is a very effective operating system for managing the revenue cycle. The system works as...
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We have trouble with the product's design and usability. The end users really struggle to find their...
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Epic uses a train-the-trainer model, but the trainers are really new. Epic needs experienced...
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Epic is still learning how to roll out updates. It would be helpful if Epic didn’t only send out a...
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The more we have used Epic's system, the more we understand how things are supposed to work. Now, we...
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Epic is on the cutting edge. Our downtime with Epic's system has been very minimum, and everybody...
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We send Epic a lot of tickets, but Epic works through the tickets pretty well once we put them in.
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Initially, there was a big holdup with Secure Chat because providers didn’t want another avenue...
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The claims processing and charge automation with the charge handler are working well. The product is...
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Certain areas in the product, such as credit-profile automation, retroadjudication, and the...
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Sometimes a build is required in the product where if we don't work with technical support people,...
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Epic helps us as much as they can with integration. We are switching to other products that...
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Epic is an out-of-the-box product, but then every facility takes what Epic gives them and makes it...
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The product can be challenging at times for end users. Epic is striving to add new technologies to...
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We don't have any issues with Epic’s quality of service. We are in constant contact with them, so we...
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We have noticed more follow-up issues reported by Epic with recent quarterly upgrades. It seems like...
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Epic tends to have surcharges for different things that they pressure a company to implement. There...
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Epic does exactly what we expect them to. We know exactly where to go in Resolute Hospital Billing...
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We can put in enhancement requests; the whole Epic community can do that. Then Epic prioritizes...
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In terms of training materials, Epic has good webinars. There is a Q&A session in each webinar so...
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We do upgrades for EpicCare Inpatient EMR twice a year. If we were to perform an upgrade every time...
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I like EpicCare Inpatient EMR because it is all-inclusive. The system's level of integration is...
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Our providers don't like the number of clicks that EpicCare Inpatient EMR requires, but that will be...
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The benefits of the patient portal are increased access to labs, notes, eVisit suites, and...
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One disadvantage of the product is that it isn't the best patient-acquisition tool. Patients can...
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When we have growth acquisitions, Epic doesn't nickel-and-dime us. They work to the next cycle,...
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I am a patient who uses the product as well, and the navigation of it is very good. The system is...
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In addition to the interoperability options on the system, we get to connect other data sources...
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I have no complaints about the structured reporting for echo; everything is good. The structured...
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When adding additional scans, we are unable to add additional charges. We have to rely on the coders...
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Epic charges for everything. In the beginning, they were very helpful. Now they put in a work order...
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When Epic does an upgrade, it disturbs the settings in our program, so we have to redo things every...
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Since COVID-19, the training has been online, and Epic no longer does hands-on training. New staff...
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The program is easy to navigate. It is quite friendly.
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The product is obviously going to be easier for more digitally-native consumers to use, but once we...
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Epic is very responsive when we need things.
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eVisits are a function of both Epic's telehealth product and MyChart, and those visits have...
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Epic could simplify the blood administration part. There are too many steps and screens to go...
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Having worked with other products, Epic's solution still remains the best solution for clinically...
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Healthy Planet released an improved version of the health maintenance infrastructure. We want to...
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Healthy Planet working as promoted is more determined by the investment of the organization than by...
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Healthy Planet is a sure part of our long-term plans. It is the infrastructure of our population...
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Healthy Planet’s development has progressed over the years. The delivery of new technology is a...
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Several years ago, Epic didn’t charge for every little thing. Now, they are starting to try to...
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Healthy Planet is not a module that an organization buys and implements. Healthy Planet is an...
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We have a Healthy Planet technical support person, and our team manages the product by working...
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Epic has a huge, pretty comprehensive training that the analysts need to finish in order to be...
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The weakness of the product is found within the care management clinical piece. The system...
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Epic's support is very good. We have dedicated technical support people for the product, but they...
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Initially, Epic was pretty good, but we have recently had experiences where they have charged for...
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The implementation team that we had with Healthy Planet didn't have a lot of previous experience...
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The product is a very good care management platform. It integrates data from different sources, such...
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There is room for improvement within the product as a population health analytics platform. The...
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The basic college course is 101, and I always describe population health as 201. Not all healthcare...
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For an integrated solution, Healthy Planet works fairly well. But we are coming up against a problem...
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I don’t interact with Epic’s technical support team, but they seem to be proactive. We do have a...
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Using Secure Chat doesn't take any training, which is one of the product's huge draws. Epic didn't...
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Epic gives us a functional product that is easy to turn on and easy to use. But they are not holding...
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MyChart does not at all support our minimum threshold of languages. It does support a bunch of...
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Epic doesn’t overpromise. Sometimes it takes a long time for things to get developed, but they are...
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What is working well is that the patients who are connected are able to use the system. Appointment...
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Epic’s support is average for the industry. When our users hit a problem, our first step is an...
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From the patient's perspective, one strength of MyChart is that if someone is a patient in multiple...
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Epic's support people have always been right there for us. They are very helpful, and they always...
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Epic is constantly working with us on possible improvements to the system. They are always looking...
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MyChart has some gaps with population health, reporting, and data extraction. MyChart also requires...
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The technology in MyChart is old. The technology is very much from the twentieth century. MyChart is...
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MyChart is working well. Most of us are pretty happy with its functionality. MyChart is a big...
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Epic keeps most of their promises, but Epic doesn't keep all of their promises. Some promised dates...
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The training was average. If Epic were to make the training easier for us, they would give us more...
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Epic's system costs a lot, but the vendor makes sure we know the costs and are not surprised about...
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Epic is proactive and tells us when there are things we need to know. We don't question whether Epic...
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Epic doesn't negotiate a lot around the contract because it is pretty fixed, but they hold true to...
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Epic is an honorable organization that is very disciplined, and they don't overpromise. Epic is...
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We have dreams for the product that Epic hasn’t gotten around to yet. As we have tried to set up the...
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We are doing well with MyChart. It is a good tool. It is often more down in the weeds where we have...
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MyChart has been a very good tool for us. It really allows us to drive patient engagement for those...
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There is still a lot of functionality that we haven't put in MyChart that we want to take advantage...
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