Epic Suite
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Epic is a very good partner. We are pretty self-sufficient, but if we had to get ahold of someone at...
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Lessons Learned
I would recommend Epic's solution compared to the solutions from other vendors that it is competing...
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Functionality and Upgrades
Epic did make good inroads on integration. Epic launched a program for payer connectivity so that...
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Other Observations & Comments
Epic keeps their promises, but they are very cautious about how they promise. They are not one to...
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Functionality and Upgrades
Cupid is infinitely more customizable than our other products when it comes to data input. We moved...
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Functionality and Upgrades
Epic thought that Cupid was going to solve everything, and there were some things that were quite...
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Functionality and Upgrades
MyChart’s user interface has continued to improve and develop to become fairly simple and intuitive.
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Service and Support
Most of the support people that get assigned to us are young, and that is a challenge. If we get a...
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Functionality and Upgrades
The product’s major strengths are its abilities to ensure that scarce health resources are allocated...
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Future Outlook
Epic is already working on things I would like to see improved. I would like to see the product tied...
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Functionality and Upgrades
There is an absence of integration across the care continuum. We still have a lot of fragmentation...
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Other Observations & Comments
In general, people love that Dorothy is Epic's system, but I think that is the halo effect of Epic.
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Other Observations & Comments
I don’t think Dorothy is very well built here. It is probably our fault that the product is not...
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Functionality and Upgrades
We want to continue to strive to understand the system's clinical workflow and how it is impacted by...
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Functionality and Upgrades
The last couple of upgrades that we did for EpicCare Inpatient EMR added value and were almost...
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Implementation and Training
Epic's training isn't always workflow integrated. It is very click centered and doesn't always focus...
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Functionality and Upgrades
I would like to see the vendor add a bit more functionality for mobile devices. Epic has done a...
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Other Observations & Comments
Healthy Planet is a little different from Epic’s ambulatory product. Healthy Planet is great, though...
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Technology
Epic connects us with different registries. They also give us new tools for tracking. If we want to...
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Service and Support
We meet with the vendor all the time. Working with Epic is good. Epic monitors our system, so if we...
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Functionality and Upgrades
Healthy Planet is a strong and mature product. From a population health perspective, the integration...
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Other Observations & Comments
More off-the-shelf filters and display columns would make the product more immediately impactful to...
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Interfacing and Integration
One of the system's strengths is that it is a one-stop workshop. I like the ability to review the...
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Functionality and Upgrades
I would like to be able to pull better inventory reports that link to how we buy a drug versus how...
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Functionality and Upgrades
MyChart is a helpful tool; I like having my healthcare information in one place.
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Functionality and Upgrades
Epic should make the process of closing a field in the system consistent. Some fields need us to hit...
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Implementation and Training
Epic’s training materials that they provided weren't always updated correctly.
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Service and Support
The support at Epic is a bit more bureaucratic than a lot of other vendors' support. I can't say...
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Functionality and Upgrades
We have had several days in a row where no claims have gone out the door due to the latest upgrade...
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Functionality and Upgrades
Epic offers a lot of bolt-on options for their product that we don't necessarily want, so we have to...
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Relationship
Epic has not been very proactive much of the time in terms of bringing best practices to the table....
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Interfacing and Integration
We ingested claims information from our value-based contracts, but we were never able to get the...
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Functionality and Upgrades
Healthy Planet has been satisfactory and has worked as expected in terms of our daily workflows....
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Relationship
Epic is setting a remarkably high bar for their requirements, and we are getting a little frustrated...
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Functionality and Upgrades
Feedback for cost and utilization has definitely been lacking in Healthy Planet; we use that...
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Relationship
We have made enhancement requests since day one, and we have seen some of those things come to...
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Service and Support
All of our technical support resources have been very responsive. Even if they haven't had the...
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Relationship
While I have had frequent conversations with the supervisor of my resources, I have never gotten the...
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Future Outlook
During our selection process, we looked at many options, and when we compared the products, we were...
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Other Observations & Comments
Being affiliated with a large health system definitely facilitates us staying on top of best...
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Implementation and Training
Years ago, I heard of enhancements to Beacon that have still not been implemented. We can blame...
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Functionality and Upgrades
There are ways to make Beacon easier for the user, but Epic hasn’t provided the enhancements to do...
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Implementation and Training
Epic’s training is pretty good. Epic is just not really good about putting in all the details. I am...
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Functionality and Upgrades
If we have a rule in Prelude, there is a usage button that we can click to see wherever the system...
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Other Observations & Comments
I know a provider from a different organization who hates the EMR they use. I have used that EMR...
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Other Observations & Comments
We use Cupid for our echo structured reporting and our cath structured reporting. We had hoped to...
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Relationship
The Epic leadership team is good at connecting with our leadership team There are also ongoing...
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Service and Support
The support from Epic for Cupid is excellent. We have a dedicated person who helps us. They are our...
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Relationship
We really hoped to go use Cupid in the EP area, but we couldn't. We have gone through different...
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Other Observations & Comments
I am not sure how things will work with the new templates coming from Epic versus all of the...
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Relationship
I would tell Epic that we need faster development and more clear road maps in cardiology. We have a...
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Lessons Learned
We looked at using Cupid on the vascular side and really hoped Cupid would fill a gap there. Cupid...
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Lessons Learned
We are live with Cupid for our cath structured reporting, and we have good adoption from our...
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Functionality and Upgrades
Secure Chat is one of the simplest things to use. The product provides what we need.
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Lessons Learned
As of right now, we are not utilizing Healthy Planet to its full potential. Due to new regulations...
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Functionality and Upgrades
Healthy Planet is stuffed with a lot of things we do not need or use. If we change any SDOH...
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Implementation and Training
We have a limited amount of training we can receive from Epic, and the cost is high. Therefore,...
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Service and Support
Epic is a heavily guarded company with heavily guarded information. In order to get any additional...
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Lessons Learned
If someone is looking at Beacon, they are looking at Epic and seeing what is available out there. I...
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Technology
The product has come a long way. Epic is always trying to improve it and make it better. And Epic is...
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Functionality and Upgrades
Over the years, Epic has made a pretty good effort to make Resolute Hospital Billing and Resolute...
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Functionality and Upgrades
Epic’s most recent release is going to be a challenge, and we haven't really had those challenges in...
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Relationship
Epic is a solid vendor. I don't know whether there are any better vendors out there. Epic is strong...
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Functionality and Upgrades
The product anticipates all of the measures that are needed to meet the requirements for the ACO and...
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Technology
The fact that I have to log in to the accounting product separately from the other Epic product is...
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Service and Support
Epic's support is very good. We can easily communicate with the vendor's people and ask them to...
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Functionality and Upgrades
We had a lot of problems with adding a certain system to Cupid. That might have been due to some...
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Implementation and Training
We had to put in hours and hours of work to develop parts of the solution from scratch. In other...
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Implementation and Training
Epic does a good job of training their staff members. That says a lot about Epic. The system's...
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Functionality and Upgrades
When we are trying to get to a certain input area in the system, if we happen to go over another...
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Functionality and Upgrades
Cupid can do remote interpretations, and that is a very positive feature. We like that the system...
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Relationship
Epic is constantly improving and evolving. They even change things that don't seem to be problems....
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Future Outlook
As we go forward, I hope that the vendor will develop the product in ways that will make Cupid's...
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Functionality and Upgrades
We haven’t really seen anything bad about the product, and everyone at our organization has enjoyed...
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Functionality and Upgrades
If I owned my own facility, I probably would not buy the product again because I have used better...
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Other Observations & Comments
I don’t know whether I would recommend the product because I have a team that manages the product,...
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Other Observations & Comments
The vendor could improve by giving us the ability to update and change things without having to get...
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Functionality and Upgrades
We would like it to be easier for us to figure out how to do things. We want to be able to look at...
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Interfacing and Integration
Having better integration and having everybody on the same system would be nice. We send things out,...
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Relationship
Epic listens to their customers. Sometimes it takes quite a while to get the development where it...
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Functionality and Upgrades
I like EpicCare Inpatient EMR. I believe the product is good, especially when I listen to my peers...
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Other Observations & Comments
From a functionality standpoint, sometimes the screens are very busy. The product is a computer, and...
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Functionality and Upgrades
There are a couple of things that Epic could improve in Cupid. Our physicians would like fewer...
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Implementation and Training
I have struggled with the reports in Cupid, so I have asked for training on that. Epic has basically...
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Implementation and Training
Epic did a good job with the initial training. We have regularly scheduled meetings. The people that...
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Functionality and Upgrades
Healthy Planet is pretty easy for all skill sets, and that is what makes it a good product. Healthy...
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Technology
The way that Healthy Planet stores data isn't necessarily the best. There are different registries...
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Service and Support
Epic is really responsive. We do have SLAs in place, but generally speaking, the vendor is quick to...
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Interfacing and Integration
I wish there were better integration between Healthy Planet and our data warehouse so that we could...
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Interfacing and Integration
Healthy Planet’s integration directly into our EHR is what sets the product apart from others. The...
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Implementation and Training
Epic only thinks in terms of certification as their pathway for training. That is a little...
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Functionality and Upgrades
The Epic system is big. There is so much in the system, and it is so easy to make a mistake. Things...
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Implementation and Training
Healthy Planet was very easy to implement, and Epic is very good about helping with implementation...
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Relationship
Epic is very clear about what they have, what is coming and not coming, and what is going to be...
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Functionality and Upgrades
For the most part, Cupid is intuitive and user friendly. I like the system’s layout. The tabs are...
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Functionality and Upgrades
Epic's upgrade functionality and tools help provide quality patient care and promote provider...
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Functionality and Upgrades
Constant changes in the EHR have brought up some change management issues. Recent upgrades have had...
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Functionality and Upgrades
We would like Epic to streamline the ambient notes.
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Functionality and Upgrades
If I were Epic, I would talk to customers just to make sure that I set up the foundation of the...
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Service and Support
The vendor worked well with us in the very beginning. The support was more hand in hand, and that...
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Interfacing and Integration
There are a couple of things the Cupid system cannot do for us because some specifics could not be...
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Implementation and Training
The vendor is trying to be general enough with training that it includes all of our people across...
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Functionality and Upgrades
Everything has been great so far with Cupid, and it works as Epic says it does. The system meets all...
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Interfacing and Integration
Measuring our satisfaction has had a minor impact on improving our EMR satisfaction. Satisfaction...
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Service and Support
I like the Epic tool; it is a good tool. The vendor seems to be on top of things, and they get a lot...
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Relationship
There are some things that are in conflict, not because of any bad intentions on Epic’s side or on...
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Functionality and Upgrades
The product puts some information in some spots, but it does not populate in every place that it is...
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Functionality and Upgrades
Keeping up with the demand for Secure Chat groups is one of our organization's biggest challenges....
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Service and Support
Cupid’s support people are always there to help us, but there is usually a huge wait. The vendor...
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Implementation and Training
The training from Epic was not specialized, so our doctors were asking how to do things in the system....
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Functionality and Upgrades
The vendor puts one thing in one place, but everything doesn’t populate in all the fields, so...
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Functionality and Upgrades
EpicCare Inpatient EMR has its quirks, but it works really well.
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Relationship
Unfortunately, there have been times when Epic hasn't rolled out the things that they said they were...
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Lessons Learned
It is important for any provider who looks at the system to see what platform they are working with....
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Relationship
When Epic rolls things out, they have an open forum meeting with us. Then, we can talk through...
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Interfacing and Integration
The product is good. It integrates well with other systems, and it is pretty easy to use. Epic keeps...
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Functionality and Upgrades
The system's reporting aspect is probably my biggest pet peeve. It is hard for us to find a lot of...
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Functionality and Upgrades
We have some specialized areas for billing that the product doesn’t handle well yet. That hasn't...
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Service and Support
Epic has a vision, and they deliver on that vision, but sometimes things take too long. The vendor...
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Implementation and Training
We have good training, but we feel like we are on our own with the upgrades. Epic tells us what the...
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Service and Support
The ticket system is okay, but when the system crashes, no one knows what is going on, and then we...
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Functionality and Upgrades
We need better reporting functionality within EpicCare Ambulatory EMR in terms of building reports...
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Service and Support
There are a few things our host could do to make our experience with Community Connect better. They...
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Service and Support
Epic blows other vendors' support out of the water; there is no comparison. If something is broken,...
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Functionality and Upgrades
One of the hardest things to nail down with Epic was how to get work queues to flow appropriately in...
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Lessons Learned
For an organization to be successful with the Community Connect system, they need to involve...
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Service and Support
Epic tries, but I think they are too big sometimes, so they cannot deliver some of the things...
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Other Observations & Comments
Our primary contact from our host tries to meet our needs. They have been amazing. Things are just...
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Service and Support
We have a moderate ability to make changes to the system. Epic has a big system, and they are pretty...
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Functionality and Upgrades
There are some things Dorothy does not do on the home health side of things, so we have had to take...
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Functionality and Upgrades
Dorothy has been working really well. We will be updating it soon because Epic has some new features...
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Implementation and Training
Epic’s upgrades for Dorothy are going well. The vendor doesn’t do too much ongoing training, but we...
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Other Observations & Comments
As the environment changes, Epic is trying to keep up, but they are trying to manage a boatload of...
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Relationship
When it comes to talking about products, Epic is more transparent than any other vendor I know. Epic...
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Service and Support
Epic's nimbleness is not as good as that of other vendors, but Epic's value is reliable. When the...
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Implementation and Training
The initial training that Epic provided didn’t get as broadly disseminated as it should have been to...
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Implementation and Training
We recently did a build with Epic, and they forced the build to go to a rolling 12 months. As a...
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Interfacing and Integration
There are things that we still need that Epic doesn’t provide for us. The vendor could or would...
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Interfacing and Integration
There are a couple of things that we would like to see from Epic, like easier integration with other...
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Service and Support
In terms of support, we have a person we can call. We call our BFF, and that person is always...
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Service and Support
We have been able to get to whoever we have needed at Epic to get a problem solved. We have been...
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Interfacing and Integration
We would absolutely recommend the product because as more people use the product, the product will...
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Functionality and Upgrades
Epic is moving to Hyperdrive, and that is a whole new platform. The vendor pulled the plug on doing...
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Other Observations & Comments
Secure Chat’s training requires a bit more complexity around device management than other pieces of...
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Functionality and Upgrades
Compared with software from other vendors in the market, there is some functionality that Secure...
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Functionality and Upgrades
Some positives about Secure Chat are that it supports instant communication and it is broad. It is a...
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Interfacing and Integration
Probably the lowest-hanging fruit for Secure Chat would be that we can get a preview of the message,...
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Technology
Epic's solution is the best that I know of in the market.
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Functionality and Upgrades
There are really silly little situations, but it frustrates providers to see a whole inventory of...
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Functionality and Upgrades
There are benefits to MyChart for most stakeholders, but the benefits are different for patients and...
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Functionality and Upgrades
There is always room for MyChart to improve. Our biggest needs stem from the COVID-19 pandemic. We...
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Functionality and Upgrades
I find MyChart convenient because the majority of the providers that I have to see are within my own...
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Functionality and Upgrades
We have had complications with our Epic build. Trying to get builds done and get builds approved is...
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Functionality and Upgrades
We see problems because people these days live in a world of instant communication. There is often...
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Functionality and Upgrades
Because more data is being made available in MyChart, the system highlights some long-standing...
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Functionality and Upgrades
I love MyChart. MyChart is easy for tech-savvy patients but less easy for those who struggle with...
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Relationship
Epic’s delivery timeline is not always what we hope, but they are not like Elon Musk. The vendor...
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Technology
There are a lot of big changes going on in MyChart. Epic is a little slow in keeping up with our...
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Implementation and Training
The vendor doesn't do a lot of the training for users, but they provide a lot of training for the...
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Functionality and Upgrades
The functionality that MyChart provides in terms of being able to make appointments, pay bills, see...
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Functionality and Upgrades
I would like to change the real-time eligibility within the product. That functionality was never...
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Functionality and Upgrades
I would definitely recommend Epic to anybody. They have a very good platform, and it does have its...
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Functionality and Upgrades
Epic is pretty responsive and continues to develop important new solutions and other tools that are...
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Other Observations & Comments
We are wrestling with the 21st Century Cures Act and record release policy. Releasing chart notes...
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Service and Support
Epic has had staffing challenges in the last year just like the rest of the world. One thing that...
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Functionality and Upgrades
We are heavy users of MyChart. A large percentage of our patients have MyChart accounts, and we have...
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Relationship
Epic is not perfect, but I have tremendous respect for them and their attempts to do a great job of...
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Functionality and Upgrades
Overall, Epic's development team is responsive, and they continue to move the product forward. The...
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Functionality and Upgrades
There are some complexities within Beacon around linking visits. I don't think the system is...
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Functionality and Upgrades
MyChart is easy for patients to use. My only complaint is that sometimes things go to patients...
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Technology
We do video visits on MyChart, and the satisfaction is comparatively low because sometimes the video...
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Service and Support
I have an Epic trainer and expert assigned to my department who is very responsive. The support from...
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Other Observations & Comments
I want to send QR codes to patient education videos through MyChart. We have not done group visits...
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Relationship
Epic’s executive team will send people on-site to discuss the road map or any product development opportunities....
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Service and Support
Epic turns things around pretty quickly. For example, some of our users had some challenges with...
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Relationship
Epic is a very mature and nimble organization, even though they are pretty big. They are always...
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Relationship
Whenever a vendor comes in and asks what they can do better, we tell them to be more like Epic. Epic...
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Functionality and Upgrades
The product works as designed; it is just not working to scale. Our volume is causing challenges...
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Functionality and Upgrades
Epic needs to figure out a way to make the product more intuitive. That is a hard thing with the...
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Functionality and Upgrades
We are having issues. Unfortunately, our issues are near the bottom of Epic's to do list. During the...
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Functionality and Upgrades
There are too many steps for field clinicians. The navigation is not easy because Dorothy is...
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Functionality and Upgrades
It doesn't seem like Epic currently allows for the sharing of data from other organizations that...
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Implementation and Training
We had challenges trying to get people to step out of day-to-day life in a COVID-19 situation for a...
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Win/Loss - Why they were selected (by current clients)
After the pandemic hit, we felt a need to reevaluate having multiple EMRs. We had several different...
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Implementation and Training
I think Epic is terrible at instance consolidation. The process of pumping data from one instance...
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Lessons Learned
If I were talking to a peer considering Epic, I would recommend really pressing Epic to understand...
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Functionality and Upgrades
Epic’s system is more integrated than what we had before. I like the idea of one screen that has...
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Relationship
I don't think Epic is any different than Apple or Google or any of the other large tech companies....
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Functionality and Upgrades
Epic’s approach to everything is a real problem for innovation. Things are too locked down. Epic...
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Implementation and Training
Epic's ability to keep to the timelines was very impressive. With the depth and breadth of our...
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Implementation and Training
Epic’s online training was good. It could have been better. There were challenges with access and...
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Functionality and Upgrades
Some examples of quantifiable outcomes with MyChart are outreach, campaign scheduling patients for...
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Lessons Learned
Epic should create a campaign targeting physicians in the clinic to register patients for their...
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Other Observations & Comments
The older a patient is, the more difficult it is for them to use MyChart. The ease of use is better...
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Interfacing and Integration
Healthy Planet’s integration with Epic's platforms is probably the component we like most.
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Functionality and Upgrades
Healthy Planet isn't the be-all and end-all system for population health; we still need other...
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Relationship
We are making some changes and trying to integrate a lot of things into Epic's system, but we are...
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Relationship
Epic tells us that things are coming out or things are in certain releases, and they are not there....
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Interfacing and Integration
Epic does well with interoperability within Epic software but not so much with integration with...
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Functionality and Upgrades
I used MyChart as a patient, and it was very easy to use. MyChart contains all of the information...
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Win/Loss - Why they were selected (by current clients)
The benefits of using a single platform as opposed to multiple EHRs are huge. Using a single...
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Functionality and Upgrades
We get some feedback from patients when they have to adjust to changes in MyChart. There are usually...
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Other Observations & Comments
The product is expensive. There is a whole fee schedule for some modules, and everything is included...
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Interfacing and Integration
I mostly like the fact that Healthy Planet is completely integrated with certain things; the...
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Other Observations & Comments
There are a lot of modules within the product, and the modules make up the sum of different...
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Service and Support
Healthy Planet's speak functionality uses a completely different language from the one our previous...
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Functionality and Upgrades
Epic has done a great job keeping up with everything, especially with the requirements for the 21st...
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Service and Support
If there are any identified issues, even if they don't affect us, Epic calls us to ensure that...
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Future Outlook
Epic is going to bring out the things we want, and they are rapidly developing Secure Chat into a...
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Technology
Healthy Planet has a really good suite of tools for care managers and community health workers. We...
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Service and Support
Epic’s support team is good. The team has a really big breadth of knowledge. Epic assigns employees...
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Interfacing and Integration
Epic is really good about their Carequality exchange and passing information to other participating...
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Win/Loss - Why they were selected (by current clients)
One of the reasons we chose Healthy Planet was that the product could integrate with payer data and...
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Relationship
Epic tells us what is on their road map. They often give us a head start when we want something. The...
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Functionality and Upgrades
Healthy Planet is sometimes overbuilt. The product works really well for people who know all of the...
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Functionality and Upgrades
Epic is good about training us in the way things are set up. The vendor's heart is in the right...
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Functionality and Upgrades
One of our dashboards in the system is really good. The product pulls clinical data and physician...
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Lessons Learned
If somebody said that they were looking at Epic's system, I might direct them to more information. I...
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Functionality and Upgrades
MyChart is not nimble. On my side of things, I can't put in specific things; patients see only what...
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Functionality and Upgrades
Upgrades to MyChart drive me crazy. Epic rolls them out, and then the upgrades change my screen and...
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Service and Support
Epic is a slow-moving wheel. They prioritize organizations according to size. Epic is not responsive...
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Relationship
We have our own internal people assigned to us through Epic, and they are pretty responsive and...
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Relationship
I don't have any knowledge of any executive involvement from Epic. I would go through my Epic tech...
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Service and Support
We have Epic people who are specifically assigned to our account. There are ambulatory specialists...
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Implementation and Training
Epic has started offering more education opportunities for Community Connect sites. Those have been...
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Functionality and Upgrades
Epic needs to be better around automation and workflows for the hospital billing staff. Those things...
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Implementation and Training
Epic generally has good training documentation, and the vendor’s strategy serves as one of the...
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Functionality and Upgrades
Epic offers Secure Chat from clinician to clinician. Implementing a Secure Chat function between...
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Functionality and Upgrades
People often want to leave a Secure Chat messaging group, but they don't have that capability. If...
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Service and Support
Epic’s support team is awesome. I have a single point of contact. I have interactive tools that...
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Service and Support
We run the EpicCare Ambulatory EMR module, which serves as the heart of our medical record system,...
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Functionality and Upgrades
Epic should think about focusing on the overall technology platform and the total cost of the...
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Functionality and Upgrades
With Healthy Planet, we have gone through the implementation over the last few years, and we keep...
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Relationship
Epic is very good. They send us things about problems that we might have. Epic is covering their...
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Relationship
I haven't personally met with Judy, but I know some of the Epic folks, and I don't need to meet with...
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Service and Support
We get special updates from Epic all the time. The vendor is always identifying issues. It seems...
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Future Outlook
With Secure Chat, everything is in the works. The product is getting better and will continue to get...
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Implementation and Training
The training from Epic was clunky for us, but that was probably because they didn't have a good...
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Functionality and Upgrades
Resolute Hospital Billing is a very good, robust platform.
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Service and Support
Epic’s support team responds immediately, and they are pretty proactive. Occasionally, we have...
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Relationship
Epic makes the system configurable on the local level. So we are adding years' worth of additions to...
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Service and Support
If I submit a Sherlock ticket, I get an answer in a timely fashion. I have a routine meeting with...
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Interfacing and Integration
Secure Chat is integrated deep into Epic's suite of products, so Secure Chat is upgraded on a...
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Functionality and Upgrades
There was a recent upgrade with the system that caused slower-than-usual page load times across...
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Functionality and Upgrades
The standard user interface and user-experience features that we would expect in other large...
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Sales and Contracting
We would get people out for blood if we said Epic were not part of our long-term plans. Epic is not...
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