Epic Suite Commentary

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In the space I've worked in, a lot of the focus has been on Epic's Healthy Planet module. It's...

Resolute Professional Billing is expensive. Healthcare economics aren’t great. Every dollar we spend...

There are things we'd like Resolute Professional Billing to do that it doesn't yet. Epic can't...

One of the things I really love about Epic is that they host annual meetings on their campus. They...

Epic’s support is outstanding. If we run into a problem, we can pick up the phone and get someone to...

Epic has a beautiful campus where our team goes for training. They also have an extensive A-to-Z...

Epic does have a high barrier to entry, so not many organizations can support a full Epic...

I appreciate Epic’s innovation. They try to stay ahead of the curve to support changes in...

One of the positives of EpicCare Inpatient EHR is that we can do so much. Every day, Epic is...

Epic's system is expensive, and I don't think it's worth that much, but what we can do with it rates...

Epic’s gold standard is driving nurses to utilize the Rover app on the iPhone or whatever device...

Epic has been responsive to us on certain things and has given us best practices.

We are getting better now with Epic. We have a leader with such vast experience and knowledge, so...

There's always a challenge with Epic. I don't think there will ever not be because Epic has new...

The positive of Epic is the integration. We were able to give an outside entity some training and...

I personally would not have bought Epic. I wanted a different system. But at this point, we would...

I think Epic is the gold standard for innovation. They're very innovative for sure. They have their...

The solution is really easy to navigate within the multiple interfaces. Epic has the ability to...

I would like to see something that Epic is currently developing where they have the ability to...

It's more difficult to achieve certain outcomes with the system because it does line-item-based...

Epic is part of our long-term plans. We work very closely with Epic, and all development seems to be...

I do like Epic's guarantor interface where we can see everything from a single billing office...

The return that we get with Epic is definitely better than the garbage we had before.

In the past, Epic required all the training to be on-site. After COVID, Epic transitioned to some...

When we went live with Epic, they created specific workflows to match their historic process. We are...

We continue to see foundation issues in Epic that do not have a solution. We keep recording and...

We don't speak directly with Epic. We have our own IT department that resolves the issue. When I...

I don't see myself liking Epic anytime soon because they haven't changed in many years. I've been...

I would not choose to buy Epic's system if I had the choice. It's very complicated and unpolished....

There was no training for Epic. They just gave me my sign-in and password and told me to do the...

There are a lot of things in denials that need to get fixed in Epic, and they need to have some...

I would tell someone looking at Resolute Hospital Billing that switching will eventually pay off;...

Epic has a whole Epic University website where we have to sign up for classes. We take their class,...

Epic has taken out a lot of the guesswork for people who say they don't know what reporting they...

Using Resolute Hospital Billing, people will struggle in the first couple of years because they will...

Epic has their own tracking system for creating a ticket for Epic problems, and we have a TS that...

Epic has reporting tools where we are able to run reports easily for how many patients we saw today...

When we have issues with billing, we have multiple ways to fix them in the solution. Things won't...

We work with our Epic people over the LTC area. We interact with our technical support people to...

With every release that comes out, it's more evident that Epic understands the SNF area and what's...

Epic is a step above any other vendor I've worked with in my career in terms of partnering with us...

Things are going well with Epic LTC. When we went live, it was kind of a newer product service line,...

I'm really excited about what Epic is going to do with AI applications in the revenue cycle. We have...

We would be silly to go with something other than Epic. We wholeheartedly recommended Epic to a...

Epic is expensive. The AI pricing model has changed as they are learning, but they have been very...

Epic seems to be slow on the development of the revenue cycle but really quick on the development of...

In the beginning, I was not a big Epic fan. I have become a convert. We were a very longtime user of...

The reporting in Resolute Hospital Billing is getting better. Epic seems to be pushing integration...

I love Epic because we know their technical support people, and they know us. If we've gotten that...

Epic shows stuff they are going to do, and then the market changes, and those good ideas get moved...

Epic is doing a good job of handling things. But there's some miscommunication happening between...

The biggest strength of Resolute Hospital Billing is the ability to have everything in one spot....

Epic seems to be trying to really get AI initiated. That's good, but there are also some weaknesses...

Epic is always developing new things, but EpicCare Ambulatory EHR is a mature product. Epic...

With Resolute Professional Billing, Epic is developing a lot of AI around their AI agents called Art...

Community Connect Resolute is a lot different than the EHR and not as easy to work with. There are...

I'm just now learning that Epic has a lot more functionality than I'm aware of, so with the system...

The facility and the physicians’ portions of Epic are separate, and I'd like them to be a lot more...

We get what support we need for Cupid. I really don't know what the monetary cost or investment was...

Regarding solution capabilities, I don't always agree with what Epic thinks their services and...

There's better functionality with Community Connect Resolute, but there are still some navigation...

With Community Connect Resolute, there are times when we have analysts coming directly from Epic, or...

We do have SmartUsers, and every time there's an update, we try to learn the new things first and...

Everything comes from the medication records. A pain point is that although pharmacy staff members...

If people are considering Community Connect, I suggest being up front about all the changes so that...

Initially, as a Community Connect partner, we tried to keep everyone using the same orders to...

Epic actually consists of different modules coming together to make one enterprise system. Just...

Epic has an immersion program tied to their Honor Roll program to have a number of immersion visits...

If we have any issues, Epic's IT department is great at resolving them. Epic also provides updates...

If I were in the market for a new core PM solution, Epic would be my first consideration. For our...

I don't think Epic meets everybody's needs. There are just some organizations I'd say the system is...

Some of the support people move slowly. Also, there are things we have to use third parties for....

Epic's system is an extremely large expense for us, but it's also our EHR. It runs, and it's...

Our host doesn't nickel-and-dime me. Epic is very innovative. They are really on top of innovating...

Coming out of UGM last year, I was pretty focused on a certain health system that was kicking off...

I really like Epic's system. It's a differentiator for us. It's a recruitment tool for providers and...

When it comes to Epic’s support, there's a good escalation pathway where things are handled locally,...

Our Epic upgrades have gone well and pretty much without a hitch. Overall, it’s been very satisfying....

When looking at academic enterprise solutions that are all on one platform, Epic has just become the...

Epic is integrating their mobile platforms and things like Secure Chat, so their systems have been...

As an informaticist, Epic does keep me up-to-date with what their road map is, but as a regular,...

When it comes to the diffusion of training material with Epic, we have to hunt for it and look, as...

For training, Epic has a mix of both in-person and at-the-elbow support, and they'll also do a bunch...

We have our issues with Epic, but at the end of the day, they've been really good to work with, and...

I would rate getting my money's worth a little lower just because I have some uncertainties with...

I like that Epic’s visualizations for reports can get pretty good, and their in-house reporting...

Epic could improve the whole onboarding and transition process. Switching from our previous health...

I personally don't like a lot of aspects of EpicCare Ambulatory EHR. There isn't really a better...

I don't use Epic’s support features as well as I could, so this might be more of a problem on my...

We compared Epic to what we currently had, and with the direction we wanted to go, particularly...

With Epic's Gold Star program, we're overachievers. We want a 10 out of 10 every time, and that is...

There's slight room for improvement with Epic's support and issue resolution, but they do a really...

We meet with our Epic TS person, and they tell us each year what they're coming out with. Epic...

I like how our host grasps issues and deals with them in an appropriate manner. They get back to us...

Our host could have better communication when it comes to upgrades for Community Connect.

Community Connect EpicCare EHR allows us to be integrated into the larger system with our small...

There are small refinements that we're continually working on in the solution. Issues about...

For Secure Chat, there's a lot of core training functionality out there, but we haven't been exposed...

Epic's user base is large, so they can't pick and choose which customers they get feedback from to...

With Epic, we're a small fish in the sea as far as customers are concerned, so the support...

Secure Chat needs more functionality in its capabilities right now. It's somewhat limited compared...

We've been live on Epic for a long time. When we went live, it was all anybody thought about all the...

My feedback for people thinking about going to Epic is that it's been so long that I don't have...

EpicCare Inpatient EHR offers most of what we need. Whether we have the internal bandwidth to...

I want Epic's executive team to know that we're trying to do more with less all the time. I see...

There doesn't seem to be a huge return on investment in Secure Chat by any means.

We're doing pretty well with Resolute Professional Billing. We put it in for both the inpatient side...

The system costs more than it should. I'd like to see Epic figure out how they can reduce the price.

I'm really excited about the newer AI tools and the ambient voice tools. We haven't been able to...

Epic has made a lot of great improvements over the last couple of years to their clinical decision...

I've used Epic for a long time now. I lead system projects around Epic workflow improvement and that...

Epic's staff turns over too much. They tend to hire people out of college, and after a few years,...

We want to get an enterprise agreement with Epic so that we're not always having to buy something...

Epic's training is very good, except they now mandate that everyone go to Verona to get certified...

Epic is innovating so rapidly that it's very hard to keep up. It's a good problem to have. We're...

Epic's implementation and upgrades have gotten a bit more complex lately, making them more...

I don't always see invoices for the solution. I know the solution is very expensive, but I still...

We've looked at doing some of the patient financial experience pieces with Epic, and they are quick...

Epic is not exactly where I'd like them to be when it comes to support, but they're still pretty...

Some of the clinic things with Epic take a long time. There are a few things that they really need...

We’d still stick with Epic if we were in the market for a new system. Epic seems to be the Cadillac...

Epic knows how to respond to things. If I were trying to compete in an Epic space, I would be really...

We have an enterprise license with Epic, so that means we have a license for pretty much everything....

Regarding training for Secure Chat, we are left to our own devices. Epic tells us to configure it...

Secure Chat is integrated, inexpensive, and ubiquitous. But there's no way to shape communication...

Epic does have a road map, and they're consistently delivering on that vision. The challenge is that...

Secure Chat is so inexpensive and tightly integrated that it's hard not to use it, despite the fact...

Epic continues to iterate on its billing applications. They're always making improvements and trying...

I feel like we're kind of bougie, and that's why we love Epic so much. Epic fixes the things we want...

Epic is the best solution out there. I know it's expensive, but I feel confident in it.

Dorothy’s biggest strength is its ability to see across all the business lines in the organization,...

Epic listens to their customers very well. They listen to the pain points that customers might have...

Epic needs to increase the frequency of their immersion visits because those are very helpful. When...

We made an agreement during the implementation of EpicCare Inpatient EHR that we would stick to Epic...

We can develop workflow efficiencies within the revenue cycle using Resolute Hospital Billing. We...

Epic is building more AI automation around coding clinical documentation to lessen the burden on the...

Our relationship with Epic continues to get stronger year over year. They are truly a good partner....

Things have been really excellent with Prelude. I think most of our initiatives now center around...

There is a lot of overlap now between the MyChart and Prelude teams, and with referrals as well, but...

I don't know that I'm ever going to win the battle of more seamless navigation. I'm sort of a...

Epic gets back to us within 24 hours when we need their support, or we at least get a response...

Epic has made some incremental changes to things like health maintenance items. Health maintenance...

What's crazy is that, in some respects, AI is a tool that we can leverage in a really quality way....

There’s nothing about Epic that’s forcing us to think about any alternatives at this point.

There's so much change going on with EpicCare Ambulatory EHR and so much that Epic is delivering...

A lot of the time, Epic releases a new feature or function without having figured out pricing for it...

Secure Chat is missing a true hands-free option for us, as it is for many people.

Epic is moving really fast with their vision for the Secure Chat solution.

Epic is spending a lot more time on outpatient functionality than inpatient, especially these days...

It's easy to submit support tickets with Epic, and they're generally responsive when the tickets are...

My complaint is that Epic isn't as proactive as they could be. That's been my complaint year after...

Without Compass Rose, Healthy Planet has been challenging. We were an early adopter, and now, as...

Epic has been a good partner. I don’t expect them to give me everything. I expect them to tell me...

We would like Epic to reduce the amount of manual effort required by our analysts to take routine...

With Epic, we may have instances where their back-end tool is just not working correctly, but the...

I remember the tool we looked at previously, and Epic is just light-years ahead of that. It's just...

My concerns with EpicCare Ambulatory EHR mostly stem from reporting. Generally, more robust...

We really haven't tapped into all the data that's available in Epic. As we get requests from the...

Epic is sort of our source of truth. But when we got the system, it was a challenge. Maybe the...

Epic is good, but some of the training that I am more interested in is available online at a pretty...

With EpicCare Ambulatory EHR, there are some things that the vendor could do better. There's this...

I've heard Judy speak several times, and I really like her and her attitude. I like why she started...

It is my understanding that a common feeling in the industry about Epic is that their training is...

Resolute Hospital Billing is wonderful, and I use it every day. I have met with Epic's TS people and...

Epic is really trying to move fast and furious with AI. One of our projects that we are trying to...

Secure Chat provides our clinicians with the ability to securely discuss patient care needs.

We really haven't had any issues that haven't been addressed by Epic’s support people. They're...

The training on Secure Chat is pretty straightforward. But there are a lot of associated...

I'm always pleasantly surprised by what Epic is doing. However, I would like them to fix the faxing....

EpicCare Ambulatory EHR is not perfect, but it is definitely the best system that exists. We have a...

Epic has a lot of things that are constantly updated, so we can never set the system and forget it....

Prelude is pretty straightforward. Everything's really organized. The system isn't too complicated....

With Community Connect, it's hard to connect with the right person to help us. We get shuffled...

Community Connect Resolute is not awful, so we plan to keep it long term. The change to Epic has...

If our Community Connect partner is onboarding another hospital or having another project, we...

Any dissatisfaction I might have with Community Connect Resolute is with our host partner and not...

Epic has certification courses for each analyst track and various other roles. Epic is great at...

Epic does a good job with their vision. They create road maps so that we can see what's coming down...

I don't know exactly what we're paying today off the top of my head, but I think the value that Epic...

Epic will bend over backward for us. They have such strong vendor support. If there's an issue, they...

We've been trying to move a certain department off their current EHR and onto Epic. Epic does have a...

Epic is really trying to develop in this space. There is more opportunity to flexibly manage the...

The strength of any Epic application generally isn't the application itself but the integration with...

We have dedicated people from Epic who are always available to help us find solutions. They get back...

Epic is a little slow at rolling things out, and I would like better reporting capabilities on the...

Although Prelude has multiple flaws on the front end, its functionality for providers and nursing...

If we were in the market for a practice management system, I would quit because I would never do...

Epic has their user web where we can take new classes at any time. They offer webinars all the time....

Epic's EHR is such a game changer. We just have one patient record for all of our patients, and that...

Epic seems like the gold standard; more and more organizations are moving to Epic's solutions. We...

Something lagging in Beacon would be therapy plans in general. When we're manually editing orders or...

When a fellow signs a chemotherapy order that requires a dual provider signature, they have to send...

Epic has fixed multiple things over the years through different upgrades. A couple of things are...

The support from Epic is really good. We have a dedicated Beacon analyst to build out...

With Beacon, specifically with the treatment plans, if we make a change, we can propagate that...

I'm satisfied with the product. I think a lot of getting our money's worth is related to our ability...

Anytime Epic releases something, we look at it and see whether we think we should use it. Then we...

Beacon meets a lot of our needs. It does a good job of managing chemotherapy, and it is easy to...

Our host is resource constrained. They have a small number of people responsible for supporting...

Because of the efficiencies and reduced number of clicks in Community Connect EpicCare EHR,...

Epic is a little slow on the development processes. They get a little stuck in thinking their way is...

Epic Ambulatory EHR would be my number-one choice if I were selecting an EHR today because it has...

Epic is always expensive, but they're very transparent, and they're worthwhile. We would never go...

The fact that EpicCare Ambulatory EHR is one system is always helpful. It’s so configurable. Every...

Anytime we come up with big ideas, Epic is developing them or has already developed them. They...

In the past, we’ve had separate billing revenue cycle software versus our actual EHR, and that just...

Epic is by far our favorite vendor. They provide fantastic support. They're great people who are...

I give Epic top marks for support because we've got our assigned BFF. We've got our assigned...

Epic's support is excellent. Our technical support person has been with us for quite a while,...

My biggest knock on Epic is that, unlike almost every other vendor in the world, they don't...

Epic's road map is pretty phenomenal in general. They seem to deliver every time. If something comes...

I would buy Healthy Planet again on its own because of the population health management piece.

Epic helped us develop our unified communication strategy. We are implementing Epic calling with...

Epic is very responsive. Epic obviously has a pathway with multiple technical support people, and if...

I like the continual iterations and continual improvement in Secure Chat that we get the benefit of....

The training for Secure Chat is kind of baked into the other training, and we leverage Epic’s...

The communication from Epic's support people is not good, and the ticket responses are now months...

I would like to see better communication from Epic before upgrades and feature releases. Anytime...

The technology of Resolute Professional Billing is very strong. Epic is always looking to make it...

I can't imagine anyone going away from EpicCare Inpatient EHR. We have an Epic-first mentality....

Epic is moving fast in the ambient listening space, but they are lagging on CDI efforts to make sure...

We are kind of a unique organization, but I represent a provider concept and workflow. So payment is...

I am the biggest fan of Epic. I love Resolute Professional Billing. The product remains outstanding....

Epic could improve when it comes to the issue of fair and transparent billing practices. One of the...

We had to figure out training for ourselves with Cupid. We had to customize the hell out of it. Any...

Epic’s support is good. When we have a problem, they can’t always change anything because they...

Epic always comes up with a solution. It might be down the road, or it might be hard to get to, but...

Overall, the support for EpicCare Inpatient EHR has been phenomenal. The system has helped improve...

Something I’m excited about that is on Epic’s road map is ambient listening that can be used by...

Our support from Epic is pretty good. We do have a third party, and then we have our IT partners who...

Our network is very used to group building and focusing on contacting a group instead of an...

Our organization definitely loves Secure Chat. We like the ease of attaching a patient chart to the...

I'd like Healthy Planet to be a little sleeker, a little cleaner, and easier for a provider to see...

Healthy Planet is coming along. It was kind of rough up until the last version or two. Now that Epic...

Epic’s AI offering is a little immature at this point. I want to adopt it, and I am adopting it for...

I’m frustrated with Epic's charges because of the tiering system, specifically regarding my...

The best part of Epic is how things just work in terms of there being a lot of basic logic, and that...

Epic is always coming out with new functionality and things that we want to implement, especially...

We're really at Epic's mercy for when they roll out vascular structured reporting. They've been...

Epic's support is the best it could ever be. I drink a lot of Epic's Kool-Aid, so when I'm asked...

How Epic surfaces release notes, issues, and defects is transparent. I've worked with other EHR...

Epic consistently delivers on their road map. They make their road map super visible and searchable...

With Epic, I have connections at every level of the company, and in terms of partnering and the...

Epic has a good vision and is always trying to innovate, but they don’t always 100% hit the mark....

We’re good partners with Epic. Secure Chat is very much something they’ve committed to developing...

With Epic, sometimes it takes a bit of time to get a resolution to issues. It’s not necessarily that...

Epic is always great in terms of partnership. Their training programs are fantastic. On their...

Epic has been pushing us to do new things with Healthy Planet. I would definitely recommend Epic to...

We get a lot of support from Epic, and there is no sense that something will require an additional...

Resolute Professional Billing works well for insurance billing, but for self-pay and prepaid...

Epic does a good job with clinical training in terms of getting people through their Epic...

I am highly likely to recommend Cupid. It's great. We have had a very positive experience with...

Cupid integrates well within Epic. Integration with others has more to do with third-party vendors...

If given the choice today, I would buy Cupid. We are actually trying to get the organization to...

I would tell Epic to keep focusing on pushing hard on the open platform approach that they're...

We have a real partnership with Epic. We do our own testing of the Epic products as they come...

Something we're encountering is that the more we get into agentic stuff, the easier we think it is....

With other Epic sites, I wonder whether Epic's insights tool is the first summarization tool they've...

For the Epic training, especially when we went live, there was a train-the-trainer model. It would...

I really like the BFF and success manager from Epic. The account manager structure and having a...

Epic’s partnership has been very good. Epic really wants to help us utilize the functionality that...

With Epic Behavioral Health, we still have to do some of the configuration ourselves. One thing Epic...

Epic has done a lot with AI in general in their product, and they should continue, especially in the...

We are seeing a big return with Epic Behavioral Health. But in some areas, individuals want to keep...

Epic has really improved and morphed as an organization, and they are much more transparent and much...

In a large healthcare organization, we are dealing with multiple EHR vendors. But at the locations...

We've been pretty happy with a lot of the workflow and the social determinants in the solution....

I can only think of one vendor in my career that is superior to Epic in terms of support. Epic gives...

Epic’s development path has been speeding up recently, so we've been seeing more releases or more...

We're committed to Epic as a vendor, and EpicCare Inpatient EHR is foundational to that. It's the...

Epic is excellent and very knowledgeable. They give us a technical support representative for the...

The revenue tracking in Resolute Hospital Billing is probably the biggest benefit for identifying...

We do updates to Resolute Hospital Billing, and they are rolled out so fast that they are not very...

One area I am dealing with right now is outside vendors connecting to Resolute Hospital Billing....

I would recommend Epic highly, but my likelihood of recommending it through our host site is a...

There are a few gaps in our reporting. There are some really neat tools in Epic, specifically Slicer...

Regarding charges, I've had a few challenges, but nothing that's really been a big problem. Our host...

Overall, Community Connect EpicCare EHR is a solid system and does what it is advertised to do. It...

There can always be improvements, but we're starting to feel now that the software is working for us...

Most people don't understand the revenue cycle, so having a revenue cycle solution that's built into...

I don't think there's a better system on the market. If we're not functioning at the highest level,...

The system is very well developed. It's far superior to what we had before. It's just so complex....

There are some different hats we can put on here regarding Resolute Professional Billing’s...

Resolute Professional Billing is just easy to use. It's very helpful. We would just never implement...

We do road mapping with Epic today and have regular meetings. We need to participate in their user...

There are features or functions that Epic has, but they're not available to Community Connect sites....

Epic’s training is all computer based, so that can be challenging. Especially for Community Connect...

Epic uses a ticket system, and if we aren't familiar with how to submit our tickets, they get closed...

With Epic, all sites have a customer service manager that they meet with monthly, and whenever we...

Community Connect EpicCare EHR has a lot of features. And as a fairly small hospital, we don't even...

We stopped using our previous clinical communications solution when we implemented Epic's tool,...

Epic doesn’t really train us on Secure Chat.

Epic’s training program doesn’t incorporate change management and workflow changes, and it just has...

We're doing pretty well with Resolute Hospital Billing, but we're very much focused on optimization....

When I look at the documentation time with Epic compared to the days when we were retrieving the...

Epic has the best product I’ve seen, and their support is incredible, along with their ongoing...

Epic is incredible, including their certification, training, and user groups. They have ongoing...

Epic actually pushes us and helps us create goals. With their new features, they're ahead of us in...

Epic is already doing immersion journeys. They send their teams to observe the experience and take...

We have some providers using AI for documentation. With some tools, with Epic’s help, the physicians...

I use Epic, so they are the EHR vendor I naturally lean toward. But in the future, I will look for...

Epic is doing very well in my view because they are moving quickly to embed AI into every part of...

Epic is now developing their own ambient product. Once we pilot Epic’s product, if it ends up...

Epic has a great system, but it's very pricey. All things considered, we have to evaluate other...

In terms of enhancements to the system, I would like to see greater use of AI technology and...

I've not heard of any issues from our clinicians regarding the system. I really feel like because we...

What I like about the billing system is how robust it is. There are always issues, and it can...

Epic is about to introduce ambient listening and scribing, and I think that's going to be a game...

I can't put this on Epic, but the work queue creation and management and the clearing out of that...

We like to look at AI in the sense of crawling, walking, and then running. We started out with our...

When we have an Epic team member join, we have two options. They can take the virtual training, or...