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User Commentary

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CIO

Functionality and Upgrades

The MyChart patient portal is really good, but telemedicine is not so easy to do with some of the...

Jan 2021
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CIO

Functionality and Upgrades

I love the way that Epic does their upgrades now. They have done really well with quarterly...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

The system is expensive, but we get the whole package. We have been able to take upgrades even with...

Jan 2021
(0)
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Manager

Other Observations & Comments

The only downside with Secure Chat is that I have to keep an eye on my Secure Chat button within...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The system doesn’t meet all of our needs. There are things I do request depending on my project...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We are restricted where we can’t get into some of the logs and codes. Everything funnels down to the...

Jan 2021
(0)
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Manager

Functionality and Upgrades

At this point, the system is a comfortable application for our needs for an EMR. I have never run...

Jan 2021
(0)
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Manager

Service and Support

If we have challenges where we need the vendor's support, they are pretty good at helping resolve...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

The vendor is not really charging us for every little thing. With the way our contract is, we pay...

Jan 2021
(0)
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Manager

Implementation and Training

There is always training depending on our support, but we do have to pay for that. The training is...

Jan 2021
(0)
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Manager

Other Observations & Comments

If we want to reach out to other Epic practices, it is almost like Epic has everything internal...

Jan 2021
(0)
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Manager

Functionality and Upgrades

In my specialty, there are times where we get physician orders that we have questions about, and...

Jan 2021
(0)
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Director

Service and Support

Epic has actually been a great partner. They are constantly pointing out to us areas that we can...

Jan 2021
(0)
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Director

Service and Support

I have worked with a lot of vendors over the years, and Epic is by far my top performer. They are...

Jan 2021
(0)
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Director

Other Observations & Comments

Epic is kind of funny. They do not want to play with everybody. They integrate on terms, so when...

Jan 2021
(0)
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Director

Service and Support

Epic does a fabulous job of delivering new technology. They do a good job of being proactive. They...

Jan 2021
(0)
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CIO

Functionality and Upgrades

We have used EpicCare Dorothy for several years. This solution has been very positive for us....

Jan 2021
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VP/Other Executive

Functionality and Upgrades

We did an enterprise install of Epic’s revenue cycle system. We have taken a lot of their tools. Our...

Jan 2021
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VP/Other Executive

Service and Support

I was really impressed with how Epic responded to COVID-19. When COVID-19 started, Epic stopped...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Epic doesn’t have capabilities with regards to those who aren’t patients. It would be nice to see...

Jan 2021
(0)
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CIO

Relationship

Epic is usually pretty honest when something isn't ready. This solution is what it is. The vendor is...

Jan 2021
(0)
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CIO

Service and Support

EpicCare Dorothy has been excellent. Our home health nurses are very pleased. They have third-party...

Jan 2021
(0)
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CIO

Relationship

I can’t think of anything that Epic could improve. They are always receptive when we have an issue...

Jan 2021
(0)
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Director

Interfacing and Integration

We do have some integration built with other systems. Integration is probably our biggest headache...

Jan 2021
(0)
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Director

Functionality and Upgrades

It has been great to be on Epic's platform and not on disparate systems. In terms of visibility, the...

Jan 2021
(0)
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Director

Functionality and Upgrades

Epic gives us a package of what certain upgrades entail, and we select from those materials...

Jan 2021
(0)
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Director

Service and Support

Epic came up with a touchless registration feature during COVID-19 that was really helpful.

Jan 2021
(0)
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Director

Functionality and Upgrades

Epic is the gold standard. We have a Cerner shop nearby, and the doctors are always saying how much...

Jan 2021
(0)
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Director

Relationship

The vendor could be a little quicker to respond to things that come out, like government mandates...

Jan 2021
(0)
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Director

Implementation and Training

The training that Epic gives is proper; it is really good and very thorough. The training helps us...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

We get what we pay for, but I think the solution could be a little cheaper.

Jan 2021
(0)
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Director

Technology

Epic's structured reporting could always be better, but we are very satisfied with the technology...

Jan 2021
(0)
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Director

Functionality and Upgrades

Epic has truly provided us with excellent tools to pull out discrete information for forecasting and...

Jan 2021
(0)
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CMIO

Other Observations & Comments

Every time there is a quarterly upgrade, we have to go through all of our customizations and check...

Jan 2021
(0)
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CMIO

Other Observations & Comments

Epic has training that they offer but that we don't use. There are a ton of things for new users to...

Jan 2021
(0)
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CMIO

Service and Support

Epic highly supports our integration goals. We have a long historical relationship, and they make...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

The overall quality of EpicCare Inpatient EMR is undoubtedly very high. There is a lot of press and...

Jan 2021
(0)
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CMIO

Sales and Contracting

EpicCare Inpatient EMR is good at driving outcomes for us, but because some things are lacking in...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

Our organization has had EpicCare Inpatient EMR for many years, so it is extremely far advanced and...

Jan 2021
(0)
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Manager

Other Observations & Comments

If we started over, we would probably wait a little bit longer for Cupid to become a little bit more...

Jan 2021
(0)
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CIO

Service and Support

Epic has been terrific during the pandemic. They have reached out to their customers and asked what...

Jan 2021
(0)
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CIO

Service and Support

Earlier this year, we built a critical care unit that was previously something else. We put together...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Secure Chat has been really great. Our physicians use it significantly to communicate with one...

Jan 2021
(0)
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VP/Other Executive

Lessons Learned

Healthy Planet is really just the branding of a bunch of different tools in Epic's suite. Healthy...

Jan 2021
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Healthy Planet is very reasonably priced because it is an add-on to sell other licenses. The tool...

Jan 2021
(0)
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Director

Service and Support

I have noticed that Epic responds to regulatory changes more than other vendors we work with here. I...

Jan 2021
(0)
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Director

Functionality and Upgrades

Users wish they had an easier way to move from the EMR to a flow sheet. I feel like quick links work...

Jan 2021
(0)
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Manager

Relationship

We have a really good working relationship with our BFFs. They are very easy to reach whenever I...

Jan 2021
(0)
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Manager

Service and Support

Our BFFs and Epic's technical team really help drive a solution. Epic is always engaged, and I have...

Jan 2021
(0)
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Manager

Service and Support

As soon as COVID-19 hit, Epic started development and brought in the COVID-19 executive dashboard....

Jan 2021
(0)
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Manager

Implementation and Training

For COVID-19, Epic switched their in-person classes to online classes. I have had multiple people go...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Obviously, learning something new is always difficult, but now that folks are using the system, it...

Jan 2021
(0)
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Director

Functionality and Upgrades

I really like that I can barcode a patient’s ID band and that the data will jump right into the EMR.

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

The application is fairly new. There are ongoing discussions about how best to utilize it. There are...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Based on the feedback we are getting, there are still some elements that could be enhanced a little...

Jan 2021
(0)
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CMIO

Relationship

Epic is a great company with great products, but they think they are the bee's knees and that...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

What I hear from my revenue cycle partners is that EpicCare Dorothy seems to be okay for them to...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

EpicCare Dorothy is very customizable. It is still evolving and still feels like a work in progress,...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

The search functions of the system need to be improved dramatically, and I would like Epic to dig...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Our relationship with Epic is excellent. We receive excellent support. Each application is assigned...

Jan 2021
(0)
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Nurse

Functionality and Upgrades

Trying to get information about my home health agency is even more difficult than getting...

Jan 2021
(0)
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Nurse

Interfacing and Integration

There are a lot of forms that still need to be updated in the system, and we would like to see more...

Jan 2021
(0)
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CFO

Functionality and Upgrades

From a workflow and work-queue standpoint, Resolute Hospital Billing is hands down much better than...

Jan 2021
(0)
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CFO

Functionality and Upgrades

The transparency within Resolute Hospital Billing's dashboards is a huge benefit. I can go to the...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Epic has gone to quarterly upgrades. I would prefer the upgrades to be once a year. It isn't ideal...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

With Epic's applications, there is almost nothing that we can't do. Everything integrates well...

Jan 2021
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Given the choice, I would buy Community Connect EpicCare EMR again, but I would do a little bit more...

Jan 2021
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

Once we made our feelings known, Epic became more responsive, and we were able to get the outcomes...

Jan 2021
(0)
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 or  to see details.

Manager

Future Outlook

We would like the EMR to be part of our long-term plans. We are in constant talk with Epic and our...

Jan 2021
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product's ease of use isn't great. Everybody's screen is different, so the information that I...

Jan 2021
(0)
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 or  to see details.

CIO

Service and Support

Epic has continued to impress me and make me glad that they are my EMR vendor. During the pandemic,...

Jan 2021
(0)
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 or  to see details.

CIO

Service and Support

Epic has been doing great during the COVID-19 pandemic. They have been such a good vendor to work...

Jan 2021
(0)
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 or  to see details.

CIO

Functionality and Upgrades

Epic has been really good for us. Some really good numbers have begun to show for us. That has been...

Jan 2021
(0)
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 or  to see details.

CIO

ROI / Cost (care and feeding)

Epic is far different than the other vendors that we have worked with when it comes to cost. We used...

Jan 2021
(0)
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 or  to see details.

CIO

Interfacing and Integration

When the COVID-19 pandemic first hit, Epic was well aware of our need to integrate EpicCare...

Jan 2021
(0)
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 or  to see details.

CMIO

Functionality and Upgrades

There are some things that we would like to see in product functionality. The product development...

Jan 2021
(0)
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 or  to see details.

CMIO

Interfacing and Integration

I think interoperability should be all along the care continuum. I can't use Secure Chat to reach...

Jan 2021
(0)
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CMIO

Service and Support

We have had a few hiccups here and there with the ongoing support, but it hasn’t been bad.

Jan 2021
(0)
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 or  to see details.

Manager

Future Outlook

We will definitely continue using EpicCare Ambulatory EMR. That is nonnegotiable. We have very...

Jan 2021
(0)
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Director

Interfacing and Integration

I really like EpicCare Inpatient EMR. We were on disparate systems between inpatient, outpatient,...

Jan 2021
(0)
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Director

Functionality and Upgrades

We are working on patient engagement projects with Epic and were able to improve the record during...

Jan 2021
(0)
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Manager

Relationship

For a lot of folks who have issues with Epic, the issues really come down to Epic being able to do...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Epic's support of patient-centered care is definitely getting better. Epic has heard a lot of...

Jan 2021
(0)
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Manager

Functionality and Upgrades

It is key for Epic to build out the user experience to be simpler. We have so many different options...

Jan 2021
(0)
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CMIO

Other Observations & Comments

Epic's success in the marketplace in the past was largely predicated on how flexible the product...

Jan 2021
(0)
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CMIO

Other Observations & Comments

Epic needs to be recognizing some of the challenges around having an operational consensus once we...

Jan 2021
(0)
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CMIO

Relationship

Epic has been helpful, and they are learning along the way as well. They are helpful in the sense...

Jan 2021
(0)
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CMIO

Implementation and Training

Epic is helpful with providing some learning materials. They have the It's Possible series, which...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

Epic has some opportunities that they need to develop right now. Those opportunities are...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

Given the enormity of projects like ours, the project has to follow the usual requirements of change...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

We are very satisfied with our cash trending. We can compare our metrics to all the other Epic users...

Jan 2021
(0)
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VP/Other Executive

Implementation and Training

Anybody considering Epic can trust the vendor to lead them through an implementation. As long as...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

There are feature enhancements that we know Epic has made, but we don't have them yet. For example,...

Jan 2021
(0)
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VP/Other Executive

Service and Support

Anybody who goes live on the Epic system is broke afterward. Epic shrinks their resource pool. The...

Jan 2021
(0)
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VP/Other Executive

Other Observations & Comments

The contract management module has really come into its own. It is mature now. When we stood up the...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Part of our ACO was managing Healthy Planet, and we didn't like the direction they were going, so we...

Jan 2021
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We are using the Epic solution as the backbone of our health system, and we are using some very...

Jan 2021
(0)
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VP/Other Executive

Future Outlook

I am hoping that Epic will keep building robotics and get something ready. The technology isn't...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Epic does a phenomenal job of using agile management methodologies to develop their software. They...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

When I am in the Epic system, I feel like I am in an arcade game. As fast as we can click on a...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

The only limit of the system is in our minds. It isn't hard to make improvements to the system; IT...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

The system is very user friendly. I especially like how easy the refill process is. Also, the lab...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

There are some parts of the interface that could be more intuitive. Our work doesn’t always flow perfectly....

Jan 2021
(0)
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VP/Other Executive

Future Outlook

The product that Epic users for video visits works well when it works. However, we have run into a...

Jan 2021
(0)
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VP/Other Executive

Other Observations & Comments

Our current group of hospitals is using EpicCare Inpatient EMR very well. Getting everyone on the...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

If an office flags a medication that a patient is taking as being different from what the patient...

Jan 2021
(0)
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VP/Other Executive

Interfacing and Integration

Care Everywhere integrates into the patients' charts. We can see whether a patient was seen anywhere...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

There is a great search function in Care Everywhere. We sometimes have to dig for data, but we can...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

I would like labs and imaging results to be found in the same way in patients' charts. We can find...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

With our virtual visits and video platform, MyChart has made it nice to be able to communicate more...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

MyChart is fully integrated. The only complaint I have is that it can definitely get busy. There is...

Jan 2021
(0)
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CMIO

Functionality and Upgrades

Right now, we are getting a ton of calls because everybody is sick. MyChart has really helped us...

Jan 2021
(0)
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CMIO

Service and Support

Epic keeps their promises. That was hard to get adjusted to because we were used to other vendors...

Jan 2021
(0)
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CMIO

Service and Support

When something happens and we need something, Epic is at the table with us. During the start of the...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

I would say Epic is 50/50 when it comes to charging for every little thing. There are a lot of...

Jan 2021
(0)
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CIO

Relationship

Epic makes their best effort to keep their promises. I don’t think they overtly tell us a story....

Jan 2021
(0)
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CIO

Service and Support

We had 24/7 support from Epic during the implementation. We also had a command center, and we had...

Jan 2021
(0)
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CIO

Implementation and Training

Our revenue cycle work has gone a lot better than I had hoped. We are back to where we should be. We...

Jan 2021
(0)
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Manager

Interfacing and Integration

I typically only view in EpicCare Ambulatory EMR. It is easy to find anything I am looking for...

Jan 2021
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Manager

Functionality and Upgrades

It takes a minute to learn Resolute Professional Billing, but once I learned it and understood it,...

Jan 2021
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Manager

Functionality and Upgrades

Resolute Professional Billing has great automation functionality and great electronic functionality....

Jan 2021
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Manager

Functionality and Upgrades

I am not a fan of the In Basket in Resolute Professional Billing. If I need to send a note to a...

Jan 2021
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CIO

Service and Support

Epic's long-term care team is very engaged. That team is taking the time to work with and listen to...

Jan 2021
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CIO

Service and Support

Overall, Epic has been tremendous. They have aggregated data across health systems and shared that...

Jan 2021
(0)
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CIO

Other Observations & Comments

I was a little disappointed with Epic early on with trying to build data analytics. I should have...

Jan 2021
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Physician

Functionality and Upgrades

EpicCare Inpatient EMR is an interesting product because of some of the ways we can individualize...

Jan 2021
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Physician

Functionality and Upgrades

We can’t do some major things with EpicCare Inpatient EMR. When setting up a patient for surgery, I...

Jan 2021
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Physician

Interfacing and Integration

When patient information we are trying to upload comes into EpicCare Inpatient EMR, it goes into a...

Jan 2021
(0)
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Physician

Technology

I think Epic is pretty careful to not make promises they are unlikely to keep. The problem I have...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

Depending on the health plan, patients have different co-pays. Some health plans don't pay for...

Jan 2021
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VP/Other Executive

Service and Support

We have a list of improvements that we would like to see in the product. We meet with Epic on a...

Jan 2021
(0)
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Physician

Relationship

Epic keeps their promises. They release frequent updates. When there is a major update, Epic...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Beacon works as it is supposed to, and it meets our needs. We would like it to do a little more. It...

Jan 2021
(0)
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Physician

Functionality and Upgrades

If I had the power to make the decision, I would not buy the EMR. It isn't very user friendly. The...

Jan 2021
(0)
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VP/Other Executive

Technology

One of the things that Epic has done this year with COVID-19 is build out what they call their Epic...

Jan 2021
(0)
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CIO

Functionality and Upgrades

When we talk to the vendor's product leads and those making design decisions, I think they listen to...

Jan 2021
(0)
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CIO

Interfacing and Integration

We created our own app that we use internally. We didn’t like Epic's thinking around the design of...

Jan 2021
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VP/Other Executive

Functionality and Upgrades

We want our patients to use MyChart and get all of their information from it. We also want to use it...

Jan 2021
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CIO

Functionality and Upgrades

The user interface design seems like it is from 1980. I have been harsh and blunt with the vendor...

Jan 2021
(0)
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Manager

Functionality and Upgrades

My experience with Epic has been in the role of supporting end users, providers, and nurses. We find...

Jan 2021
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Manager

Technology

I think the Epic tools are good for offering support. There is the support environment, which is a...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Epic's reporting is pretty handy; it is pretty handy to get data out of Epic's system fairly quickly...

Jan 2021
(0)
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Manager

Other Observations & Comments

On the one hand, Epic is a big company. They make a big product, and I work for a very large health...

Jan 2021
(0)
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Manager

Technology

I like how things look, and I like to be able to change how things look. It seems like in my normal...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Providers I work with who are pretty tech savvy ask why they can't right-click on something and...

Jan 2021
(0)
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Manager

Service and Support

Epic has a process of governance to go through, and some changes just take time. We have had some...

Jan 2021
(0)
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Manager

Relationship

I know Epic is being proactive because sometimes they upset doctors, but they upset doctors who need...

Jan 2021
(0)
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Director

Functionality and Upgrades

What Epic told us Care Everywhere could do, it does. However, we don't always use it that way. With...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

For MyChart to meet every single goal that we have for functionality, we would have to buy our own...

Jan 2021
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Physician

Functionality and Upgrades

When we were trying to increase our enrollment, we had an organizational goal for our providers to...

Jan 2021
(0)
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Physician

Functionality and Upgrades

The product lacks language translation abilities. For example, if we want to add an after-visit...

Jan 2021
(0)
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Director

Functionality and Upgrades

I grew up on the physician side, and when I flipped over to the hospital side, I didn't think that...

Jan 2021
(0)
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Director

Other Observations & Comments

On the business side, we don't have a good, solid foundation of Epic knowledge, but all of our...

Jan 2021
(0)
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Director

Other Observations & Comments

Partnering with a vendor like Epic is a two-way street. Sometimes they don't keep their promises...

Jan 2021
(0)
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Director

Future Outlook

MyChart is getting better, but Epic still needs to work on delivering new technology. To forecast...

Jan 2021
(0)
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VP/Other Executive

Relationship

Epic is just so big. From an Epic standpoint, radiation oncology has historically been looked at as...

Dec 2020
(0)
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VP/Other Executive

Interfacing and Integration

Epic is much more willing to work with our third-party vendor instead of looking at them like a...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have not been really impressed with the product's analytic capabilities. They have claims...

Dec 2020
(0)
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VP/Other Executive

Implementation and Training

In regard to training, we don't get a lot of vendor support in general because the vendor is Epic. I...

Dec 2020
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VP/Other Executive

Lessons Learned

The implementation part is more frustrating to our people. Getting information from the vendor just...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We use EpicCare Link, and that is not a great tool. The vendor knows that and will admit it....

Dec 2020
(0)
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CNIO

Service and Support

Epic was just fabulous during the COVID-19 crisis. Epic provided resources to assist with the rapid...

Dec 2020
(0)
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Physician

Functionality and Upgrades

The reporting aspect is lacking in Care Everywhere. For example, a PDF doesn't show in Care...

Dec 2020
(0)
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VP/Other Executive

Service and Support

Epic really tried to support us during the COVID-19 crisis. They did a lot.

Dec 2020
(0)
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VP/Other Executive

Relationship

I have never seen an Epic executive. There are a lot of Epic people who I talk to, but an Epic...

Dec 2020
(0)
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VP/Other Executive

Technology

Epic is always coming out with ways to improve the user experience. Epic does a lot of really...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

I would really like to see Epic do more development in the Haiku and Canto apps. The world is...

Dec 2020
(0)
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Physician

Relationship

Epic needs to be more responsive to the needs of the users.

Dec 2020
(0)
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Physician

Functionality and Upgrades

The system is good and is the strongest EMR out there. It is big, and it has a lot of information,...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system reporting could be better. It is very hard to make a report and get what we are looking...

Dec 2020
(0)
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Manager

Implementation and Training

When we first got training from the vendor, it was not very good. We had to pretty much learn...

Dec 2020
(0)
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CNO

Functionality and Upgrades

Getting patient-generated information into MyChart is spotty. Sometimes it comes in, and other times...

Dec 2020
(0)
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CNO

Service and Support

We do not get much help from Epic in measuring outcomes from our efforts, and we are not great at...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

The stock keeping units in the system are really good. Being able to send things out and see where...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

I like the ease of use for the end users once they are trained. Training them on the product is...

Dec 2020
(0)
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CMIO

Functionality and Upgrades

I like Epic’s reporting capabilities. They deliver a lot of things for reporting, so we are not...

Dec 2020
(0)
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CMIO

Interfacing and Integration

I think Epic could improve their blood product modules, or they could have a product module. The...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Beacon definitely helps us take advantage of the physician order entry process to ensure everything...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The Epic system is super easy to use and super stable. The innovation is mostly there. The system is...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The product is good. The vendor has made improvements, and the billing portion of the system is...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The system works pretty well. I have heard from other people that there are systems that are better,...

Dec 2020
(0)
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Manager

Technology

There are a few pieces of new technology that we have been waiting to get for a long time. The...

Dec 2020
(0)
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Manager

Other Observations & Comments

We can see the little tag that shows which entries are in the chart. Training isn't really needed.

Dec 2020
(0)
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CNO

Functionality and Upgrades

If the rest of Epic's software were as well thought out as MyChart is, there would be so many happy...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Epic is great at bringing information to us in an intuitive manner. The biggest struggle that we...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would buy EpicCare Inpatient EMR again. I don't think that the system has had that crazy of a cost....

Dec 2020
(0)
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CIO

Functionality and Upgrades

Things with Epic have been going extremely well. They are very prescriptive. The stories we hear...

Dec 2020
(0)
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CIO

Relationship

I have been in discussions with Judy Faulkner where she has seen something we are trying to do and...

Dec 2020
(0)
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Director

Functionality and Upgrades

We are very devoted to the system and do a very good job with it. Our patient financial-services...

Dec 2020
(0)
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Director

Functionality and Upgrades

The product is so far superior to anything else that I have worked with, and I have worked with a...

Dec 2020
(0)
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Director

Other Observations & Comments

We still have to purchase things like our interfaces, but now that we have an enterprise license,...

Dec 2020
(0)
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Director

Service and Support

We have had a lot of turnover with Epic's staff, and that is just because of the technical services....

Dec 2020
(0)
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Director

Implementation and Training

We do our own training. Because we change things so often, my IT team does the training, and we do...

Dec 2020
(0)
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Director

Service and Support

Epic is such a large company that we don't get into the executive level with them. They have people...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

I have been pretty impressed with Epic and the remote client as a platform for clinical...

Dec 2020
(0)
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Nurse

Functionality and Upgrades

Epic misleads organizations when it comes to sharing how the information will flow from the remote...

Dec 2020
(0)
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CMIO

Service and Support

Epic is a great organization. If something isn't perfect in the first version, Epic gets it perfect...

Dec 2020
(0)
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CMIO

Service and Support

Epic gets back to us very quickly, is very attentive, and is very engaged in solving our problems. I...

Dec 2020
(0)
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CMIO

Service and Support

We have a technical contact person we can contact at any time, and we have a desk buddy from Epic we...

Dec 2020
(0)
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Director

Functionality and Upgrades

I want my colleagues to know that Epic's software is accurate and user friendly. The software...

Dec 2020
(0)
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Director

Future Outlook

To the best of my knowledge, the product is part of our long-term plans. I can't speak to the...

Dec 2020
(0)
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Director

Service and Support

I don't have any challenges or issues with Epic. They have avoided charging us for every little...

Dec 2020
(0)
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Director

Functionality and Upgrades

I would like more of the fields to be prepopulated to save time in the workflows. There are...

Dec 2020
(0)
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Director

Functionality and Upgrades

I would like to add electronic signatures to the system. I assume that Epic has that ability, but...

Dec 2020
(0)
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Director

Service and Support

The vendor has created an outstanding tool that supports our workflows and hospitals. As Epic...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We had to do a lot of tweaking to make the system work the way we wanted it to, but it is very...

Dec 2020
(0)
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Manager

Other Observations & Comments

We are hosting the system ourselves. I don't think Epic ever gives customers full control. We are a...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Epic does well with reporting. Gathering reports has been a lot easier. The hospital units all have...

Dec 2020
(0)
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Manager

Lessons Learned

The system is something that people need to get used to and learn. Epic is constantly upgrading it,...

Dec 2020
(0)
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CIO

ROI / Cost (care and feeding)

I am looking to overhaul everything and upgrade our current environment to a standard model so that...

Dec 2020
(0)
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CIO

Relationship

Epic is Epic and does pretty much everything. We have to stay with the system. It makes sense. Epic...

Dec 2020
(0)
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CIO

Relationship

I have found Epic's executives to be accommodating. They will meet with us to discuss things that we...

Dec 2020
(0)
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VP/Other Executive

Relationship

Epic prices based upon one's growth. In March, they pretty much told everybody to not worry about...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

Health systems haven’t adopted standard languages. I would like Epic to use their influence to...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I like the fact that Epic puts the patient at the center when designing their software. However, the...

Dec 2020
(0)
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Manager

Service and Support

My contact is always there every time I call. My contact is very good and always supports me. Every...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Cupid is a good tool for getting information from the patients. If a patient has been seen at other...

Dec 2020
(0)
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Manager

Functionality and Upgrades

The macros for the procedures could be improved. The macros don't reflect the procedures that we do....

Dec 2020
(0)
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Manager

Functionality and Upgrades

The only thing I am disappointed with is that every time Epic does an upgrade to fix glitches, those...

Dec 2020
(0)
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Manager

Functionality and Upgrades

A report that Epic has created in Crystal Reports is not friendly. The demand to be more precise...

Dec 2020
(0)
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Manager

Other Observations & Comments

We call Epic. Epic doesn't come looking for us. Epic does have meetings and chats for COVID-19, but...

Dec 2020
(0)
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Director

Interfacing and Integration

Beacon’s integration is pretty good. We would have liked to have seen greater functionality around...

Dec 2020
(0)
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Director

Service and Support

Sometimes the functionality that Epic pushes out with the upgrades is not meaningful. The...

Dec 2020
(0)
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Director

Functionality and Upgrades

I would like a greater standardization of the views across different job types in Beacon. Less...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

Where I get frustrated with Epic is they really stick to their foundation system. I understand why,...

Dec 2020
(0)
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Director

Functionality and Upgrades

Epic is very conscientious about allowing scripts from an outside vendor that they haven't approved....

Dec 2020