Epic Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Value
I would say the charges are not fair, and it is not about whether the products are worth it, because...
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Product, Value
I would tell someone considering Epic that they definitely have to take into consideration any...
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Relationship
When we put in a ticket and work with our host, how quickly they respond and make changes depends on...
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Relationship, Product
When we request a change, it has to go through the process of asking whether we can make the change...
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Product, Value
We are much better off than we were when we went live. We are starting to calm down, and we're...
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Value
Financial things have gotten better since our Epic go-live.
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Relationship
As far as support and ticket resolution go, our host really struggles on the financial side. We have...
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Loyalty
We went with our hosting model as opposed to the standard Community Connect model because we'd have...
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Operations
Our host has lots of training resources, and those are helpful. I can even search Epic's user...
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Product
I would recommend Resolute Hospital Billing highly. The system is robust, and Epic’s response times...
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Product
One of the challenges with Secure Chat is making sure people don’t use it for nonpatient-related...
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Product
Secure Chat is a great tool. The best thing about it is how simple it is to turn on and set up. It’s...
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Relationship, Product
We have asked Epic about the ability to send Secure Chat messages across instances. It feels like...
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Loyalty, Product
Secure Chat is deployed widely and is used primarily for in-office communication. We previously used...
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Relationship, Product
The oncology stuff with Epic is really problematic. There are some notable deficiencies.
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Relationship
I think Epic is excellent. Some organizations think that a partnership with a vendor is about...
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Relationship, Operations
I have a very high opinion of Epic, and my approach to working with Epic has always been to keep the...
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Loyalty, Operations, Product
Probably the biggest issue we have is around digital literacy, understanding the data analytics...
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Value
With Epic, we always get six months’ warning before we cross our true-up. Maybe I would prefer that...
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Product
The main complaints regarding EpicCare Inpatient EHR on the inpatient side relate to communications,...
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Value
I had Epic come in and do an overall review of their fee schedule for our leaders, because everyone...
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Product
I think our inpatient process flow with EpicCare Inpatient EHR, excluding one area where we still...
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Loyalty
I don't see why we would ever leave Epic and go to something else.
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Relationship, Product
To me, partnering means to be actively engaged. With Secure Chat, Epic offers the product, and we...
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Relationship
Epic has one of the best support models. They have a lot of people engaged, including our BFF and...
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Operations
Epic's training is awful. That is a huge criticism of Epic. Every organization is different, so when...
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Relationship
We have a couple of go-to people at Epic who support our account, and they are what they call our...
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Product, Value
Epic has been amazing because now we have a shared EHR for our entire system, and we did not have...
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Operations
Workflow training from our Epic host would be helpful. Our Epic host tends to focus on training on...
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Relationship, Operations
The support from Epic is amazing, and the training is strong.
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Product
We have not run into a lot of problems with EpicCare Inpatient EHR yet. Epic's innovation is ongoing...
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Relationship
The quality of support from our host site depends on what we need. If there is a new change or an...
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Product
What’s really useful about Community Connect EpicCare EHR is the ability to transfer patients from...
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Product
There are always enhancements to the Epic platform. There's a patient acuity module outside of Epic...
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Relationship
Sometimes we want to point the finger at the hosting entity, but we’re part of the issue as well....
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Product
Epic’s pace of change is adequate. I don’t think it’s stellar by any means.
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Operations
Instead of us asking for training, it would be nice for our host site to provide training and options....
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Product
There are some modules that we would love to see for our specialty. That would be the one thing I’d...
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Value
If someone asked me about Community Connect EpicCare EHR, I would recommend it. Given how widely...
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Loyalty
We went with Epic because we merged with different health systems. We wanted to have a common EHR,...
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Product
With Epic, there are a lot of things that the system can do that I don't even think we have fully operationalized....
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Relationship, Operations
We rely on our internal team now versus the company themselves. But Epic was very supportive when we...
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Relationship, Product
Epic is so valuable in so many ways. Epic is really on the cutting edge of healthcare. We used to...
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Relationship, Product
Epic works hard to resolve one-off issues that come up specific to our organization, and they are...
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Operations, Product
The out-of-the-box training doesn’t actually focus on things that can cause risk to patients or the...
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Relationship
Most of the time when we are identifying issues, we are dealing with them locally. Our own...
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Relationship
We interact pretty closely with the developers. If there is an issue for which there isn’t a current...
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Relationship
Epic doesn't meet all of our needs, but they are certainly receptive to working on them.
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Product
Beacon isn’t the primary radiation oncology treatment software, but Epic is increasingly...
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Product
In terms of interoperability, most of our patients are referred from external organizations. A big...
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Value
Beacon is clearly the best system that is available. I know that it costs a fortune, and it is hard...
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Loyalty, Product
Overall, the move to the cloud has worked quite well. The main issue we have noticed is longer login...
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Product
We are using AI. In some areas, we have moved quickly, and in others, it feels painfully slow to...
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Product
Epic has rolled out some flexibility and changes in Beacon, including the ability to sign multiple...
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Loyalty, Product
I want Epic to move patient information up front, before the protocol plan selection process. Right...
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Relationship
Epic has strong capabilities and infrastructure. However, the support gaps significantly impact our...
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Product
The Rover devices are seen as a major advantage. Epic has improved the file sharing. The...
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Relationship
We have had a lot of turnover with the vendor's support people, but as a company, Epic always...
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Loyalty, Product
If Cupid met all our needs, we would be able to eliminate some third parties, so we aren't totally...
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Product
Our users are happy with the structured reporting. The only thing, and this hasn't come up recently,...
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Value
Our experience with Epic has been very positive. Cupid helps the providers with quality reporting as...
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Loyalty, Relationship
Our operational and long-term care teams were told they had to go to Epic, as opposed to choosing...
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Operations
There was a lot of wasted downtime in the long-term care trainings from Epic, and our build is a...
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Relationship
Epic does resolve problems. Generally speaking, we do get solutions. The caveat is that the specific...
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Product
We have an issue with one of our units not being able to discharge or readmit patients and release...
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Operations, Product
We are years into our Epic LTC project, and in the beginning, there were a lot more unknowns on our...
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Relationship
For high-escalation things, we have gotten immediate results. There is also stuff that we have been...
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Loyalty, Product
Epic is pushing AI a lot. The problem with Epic's AI development is that their development teams are...
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Relationship, Product
Sometimes the timelines don't always add up. Epic has a bit of a different development timeline than...
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Relationship, Product
We have had pushback for a long time, trying to figure out why the system is not working in one...
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Relationship
I have worked to cultivate pretty good relationships with a lot of the developers that we interact...
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Relationship, Product
I don't always agree with Epic’s direction. They tend to develop things that aren't necessarily easy...
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Loyalty, Relationship, Product
The danger I'm trying to get Epic to see is that by not having a broader system approach to AI...
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Loyalty, Product
I would recommend Epic LTC for the fact that I know a lot of hospitals are moving to Epic, and I...
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Loyalty, Product
My recommendation of Epic LTC doesn't depend on Epic. It depends on the system or the customer...
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Relationship
If we have an issue with Beacon that is affecting patient care, the response from Epic is quick; we...
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Product, Value
We used to use paper orders in the past, and there was a much higher risk of errors with that. It is...
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Operations
The training for Beacon comes from the initial implementation. There isn't any ongoing training or...
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Product
I would like Beacon to visualize a road map when building chemotherapy treatment plans. We currently...
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Product
We are very happy with Epic. They are obviously a big player across healthcare nationally. EpicCare...
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Product
We have some misuse of Secure Chat. Sometimes nurses will message an entire group because they don't...
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Relationship, Product
Epic has been very slow in terms of making changes to Secure Chat, including things like...
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Product
Our biggest issue is the volume of Secure Chat messages. My suggestion would be some kind of AI...
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Product
I love that Secure Chat is integrated and easy to use. It is right there in the workflow within the...
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Relationship
Epic has great support. It is obvious they are listening to their customers, looking at the market...
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Relationship, Product
There was a misconception because we thought that the solution was going to be very customizable....
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Operations
Epic's training is a little difficult because Epic doesn't directly provide training. Epic provides...
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Culture, Value
I was always under the assumption that Epic's solution was an all-in-one package, but I have come to...
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Loyalty, Product
We are excited about the advancement of AI documentation for patient-facing allied health...
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Relationship
Our Healthy Planet group has regular meetings with our Healthy Planet TS so that we can escalate...
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Relationship
We have regular partnership meetings with Epic.
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Product, Value
We have more ability to customize Beacon than other solutions. We have more flexibility to gear the...
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Operations
The training from Epic is unique because they train our trainers, and then our trainers train our...
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Loyalty, Product
Epic’s vision is appropriate and headed where it needs to be, but they aren't moving fast enough. It...
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Product
We like the integration of EpicCare Inpatient EHR. We can see inpatient and outpatient records for...
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Product
I have never seen such a clumsy billing interface. It is a pop-up window, and I can’t see anything...
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Product
We need more support with Healthy Planet. There isn’t a better clinical solution that we can...
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Loyalty
I’m not concerned that Epic is going to be a bottleneck and a throttle on AI implementation and...
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Relationship
We get good support from Epic. I don't think we are using all of Epic's functionality.
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Product
Epic is still a little clunky in terms of getting clinical concepts involved. It is hard to get new...
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Relationship
The biggest thing Epic could do is actively advocate for burden reduction. They are very powerful in...
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Operations
Epic has a lot of training features built in, and we have a team of people at our hospital who train...
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Product
We are very happy with Epic, so I don't have any preference for anything beyond Epic. It is a very...
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Product
Areas where I could see development or continued growth would be contract management and...
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Relationship, Product, Value
Epic is doing very well in terms of helping us utilize their system appropriately to help our...
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Loyalty, Relationship, Product
Epic is going so slowly with their AI innovation. I know they have a big ship to turn, but we can...
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Relationship
Epic has good Technical Coordinators, and they work very closely with our team.
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Operations
Epic is moving toward more online training, and it is good, but it is not as robust as the on-site...
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Product
The inpatient to ambulatory experience is pretty similar and has gotten more similar as time has...
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Relationship, Product
Epic's solutions are by far and away the best choice for larger organizations. For community...
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Relationship, Product
Epic could improve by redesigning their whole EHR system. It has been the same system for the last...
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Product
There is more innovation coming from smaller companies, such as AI-directed companies that use APIs....
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Relationship
Epic works really well with their clients.
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Operations
We train our own physicians and our own users. The Epic certifications for analysts are good, but...
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Loyalty, Product
With Healthy Planet, we have been able to map a lot of external data so that if something comes in...
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Product
Healthy Planet is a great way to see populations based on the PCP and the location, or we can also...
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Product
Healthy Planet puts data right in front of each provider so they can see their panel and take action...
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Relationship
I have worked with other vendors, and it is a total difference to work with Epic. They are very...
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Operations
Epic doesn’t really teach how Resolute Professional Billing relates to other stuff. It is very siloed....
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Operations, Product
With Resolute Professional Billing, we need to remediate the build that has decayed over time, and I...
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Product
I like that Resolute Professional Billing is integrated. We can pull data and follow trends....
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Relationship, Product
Epic always comes up with something, and that sometimes causes some interference or disrupts the...
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Product
If people are doing structured reporting in a different solution, one of the advantages is that they...
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Operations
Epic generally does a great job of training us on the functionality in the system, but I feel like...
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Loyalty, Product
The vendor has a foundation version of the system where they built an example environment, and they...
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Product
The data in Resolute Hospital Billing is helpful, but it could be better. I would like more...
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Relationship, Product
Epic is really trying to keep their monopoly. Epic's solutions are the best on the market. Resolute...
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Relationship
Epic doesn't make recommendations, but I feel like they should know our system better and understand...
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Operations, Product
I know what Resolute Hospital Billing’s capabilities are. Our ability to implement the system is the...
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Operations
During the installation of EpicCare Ambulatory EHR, there were some pieces that Epic said we should...
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Loyalty, Relationship, Operations, Product
Epic’s vision is phenomenal. It takes them longer to implement something than a third-party vendor...
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Relationship, Value
In general, Epic is very transparent with charges. The solution has a high up-front cost, but I find...
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Relationship, Product
EpicCare Ambulatory EHR is robust and multispecialty, and it is the market leader. It really works...
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Operations, Value
Epic does on-site visits and offers stuff throughout the years, and they tell us when there is a...
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Relationship, Product
I wish there were more transparency on the status of enhancement requests. There is no way for...
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Product
There are some areas that are lacking in Epic LTC. Reporting is a little lacking.
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Relationship
With our previous technical support person, Epic’s support was excellent. With our current technical...
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Operations, Product
With all of Epic's education courses, it is very hard to cover everything we need. A lot of times,...
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Relationship, Operations
I have had the same TS person since we went live with Prelude, and that is highly unusual. That...
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Product
One thing that makes Epic the best is the fact that their system is so integrated with all the...
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Loyalty
Epic is always coming out with new products and new enhancements. My TS person will bring new...
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Relationship, Product
Epic is not for the faint of heart. Customers should be sure to have a big enough team to handle all...
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Loyalty
Epic has been a great partner for us overall. We are an Epic-first organization. So if Epic is...
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Relationship, Operations
Epic hires so many young people, and they have turnover with their staff.
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Relationship
We have annual meetings with Epic where we meet with people and talk about what is coming.
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Product
Epic does not have an affordable module for ambulatory surgery centers. They are failing in that...
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Relationship, Product
From a CDI and autonomous coding perspective, Epic is a little behind the other vendors that are out...
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Operations
The current training that Epic provides is only on the foundation. They don't do anything custom for...
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Product
My biggest recommendation for Epic would be to have more customization, especially around denials....
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Product
I like that with Epic's solutions, we are able to pull our own reports. We don't have to rely on IT...
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Relationship, Product
For research, we sometimes get painted into a corner. We are sort of locked out of a couple of...
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Loyalty, Product
I like the fact that EpicCare Inpatient EHR has an entire area of the system that is geared for...
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Loyalty, Product
Epic seems to be constantly innovating. I’m glad the other part of our organization is going to move...
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Product
The biggest benefit of EpicCare Inpatient EHR is that it is very intuitive. I like the fact that if...
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Loyalty, Product
I think Resolute Professional Billing is able to do way more than we even know because we are still...
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Value
Epic charges for everything, and that makes things super confusing. They have just launched a tool...
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Relationship, Operations
I love Judy's presentations and the Epic UGM, but it takes a long time for Epic to really execute...
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Relationship, Operations, Product
Epic is behind in helping us fully adopt their platforms because they just don't have proxy...
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Relationship
We have a long-term history of a good partnership with Epic. Epic tends to be pretty motivated to...
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Loyalty, Value
My opinion on money’s worth with Epic is colored by the campus and the incredible amount of money...
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Relationship
We have good contact with Epic, but sometimes things are slow. Sometimes our representative can be...
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Product
Reporting is somewhat limited. Epic has a decent amount of reporting. There are just some reports...
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Product
If I were starting all over, I would still go with EpicCare Ambulatory EHR. The biggest...
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Relationship, Value
Epic is up there when it comes to development. All the other EHR vendors are trying to keep up right...
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Relationship
Our primary account representatives from Epic are superior. They are exemplary by every measure....
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Loyalty
We moved to EpicCare Ambulatory EHR a few years ago, and I vote that we should never move again. If...
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Product
Coding is just so complex. Some of Epic’s technology is a bit behind the industry standard. With the...
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Operations
What has worked best with Epic's training is the written documentation, their tip sheets, and their...
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Relationship, Product
We are pretty satisfied with Epic. However, sometimes issues can take a long time to solve. It feels...
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Relationship
Epic is very responsive whenever we go to them with an issue. They are frequently finding things in...
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Product
Relative to others we have used, Resolute Professional Billing has a lot of functionality. Overall,...
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Value
I think the system is more expensive than it is worth. The cost is astronomical. I think Epic could...
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Relationship, Product
Epic is always evolving and changing. It seems like they are so big right now and like they are so...
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Operations
Epic has a lot of training. This is probably a facility issue versus an Epic thing, but the system...
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Product
The system has it all. It is the best. It makes documentation from a clinical standpoint super easy....
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Loyalty
We went to Epic, and we are hoping it really helps in provider recruitment because in that area, it...
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Relationship
Our host is amazing, especially their pharmacy team. They are very responsive and available by...
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Relationship
I meet with our BFFs regularly, and I meet with the physician liaison at Epic periodically. We...
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Operations
It is hard for me to separate out Epic's training program and our internal training program. I think...
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Relationship, Product
The only area where I have any significant criticisms for Epic is around their recent AI...
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Culture, Product
There is a SideKick AI offering, where we can have a free-text query into Slicer Dicer, and it...
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Product
In the ambulatory space, the gaps are about patient flow. We have very limited resources and...
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Product
The one negative with Epic is that for some of the things that we get out of the box, there is a lot...
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Relationship, Value
Epic's software is expensive, but it has been really valuable. I have been working with Epic for a...
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Product
If I were talking to someone about the solution, I would discuss how Epic LTC is an all-in-one...
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Relationship
Epic tends to pay attention to things that are going on on our end. They pay attention to the...
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Operations
I personally am quite happy with the implementation of Epic LTC. I haven't had any issues with it.
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Relationship
If I need to reach out to Epic, the first thing I usually do is email my TS person, and they usually...
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Loyalty, Relationship, Product
Epic is constantly coming up with new things and ideas, and they have a pretty strong road map for...
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Product
The user interface would be the biggest opportunity for improvement in EpicCare Ambulatory EHR.
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Relationship, Product
Epic is an excellent, reliable company with good ethics. EpicCare Ambulatory EHR has the most...
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Relationship, Value
Epic's costs are probably too high, but the vendor is transparent. Epic has improved their...
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Loyalty, Operations, Product
We have seen improvements to the system's ease of use. In the time that we have been on Epic's...
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Operations, Product
The vendor needs to come out with certain things more quickly. Epic is teasing a lot of good things,...
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Value
Epic has actually been introducing lower costs with some things. That is great. I think Epic is...
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Relationship
I want Epic to keep working on their digital front door. We want to do everything we can to make...
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Relationship
With Epic, the support always depends on who our TS person is. Sometimes we get a new one who isn’t...
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Loyalty, Product
Epic’s development and innovation are making their programs so good. The digital front door is...
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Loyalty, Product
Interoperability is very limited at our organization, so we probably aren't using Epic’s tools to...
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Product
I would like to see improvements in longitudinal plans of care. That functionality isn't incredibly...
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Product
The solution is an integrated system. The patient's documentation is transparent to every other...
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Relationship, Operations
My advice is to work closely with building partners to make sure that we get the build right from...
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Operations
Epic’s training relies heavily on job aids as opposed to one-on-one training positions. They have a...
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Product
There needs to be more interoperability with EpicCare Inpatient EHR. Interoperability is very...
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Relationship, Product
There may be a little more maturity in EpicCare Inpatient EHR than there is in other solutions...
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Product
EpicCare Inpatient EHR has a lot of functionality and flexibility in how tasks can be completed. The...
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Relationship, Value
The vendor’s charges are competitive. The support is fine. Epic responds when we open Sherlock...
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Product
The strength is that Secure Chat is native to the Epic platform, and therefore, it is very easy to...
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Product
Groups are effective. The system has just about all the other features that every other chat...
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Product
Cupid's biggest strength is its ability to leverage other aspects of Epic's workflow for providers...
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Operations
I would buy Secure Chat again because of the ease of use. I like the ability we have to just go to...
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Relationship
The partnership we have with Epic is great. With security, I also have a technical services...
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Relationship, Product
Epic is really aggressive about AI stuff. They are just bonkers with development and innovation. I...
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Operations
A lot of Epic's training is formalized. People get certified, but realistically, that is just the...
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Operations
I would buy Community Connect EpicCare EHR again because of the solution's ease of use. I like that...
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Relationship, Product
Because of how Community Connect EpicCare EHR is set up, I don't have a direct resource to make Epic...
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Product
The biggest benefits of EpicCare Ambulatory EHR are flexibility, Epic’s investment in AI over the...
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Relationship, Product
I have seen a little bit of movement in this area, but I would like to see Epic simplify their UX....
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Relationship
Epic is very engaged. They partner well, are responsive, and follow up, but we don't always get the...
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Relationship, Value
We have had a lot of operational change management. The Epic technology has kind of forced us, and...
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Loyalty, Product
While I'm not a big fan of Epic, they ultimately have a monopoly. They have probably the most...
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Loyalty, Product
With Resolute Professional Billing, all of the appropriate tools are there. I would like to see more...
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Product
My favorite thing about the product is its structure.
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Relationship
Epic's biggest strengths are their smart solutions, efficient service, and professionalism.
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Relationship, Product
The vendor's biggest opportunities for product improvement are with research and with their search database....
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Product
The biggest opportunity for product improvement is in the pediatrics area.
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Product
What I like most about the product is its versatility.
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Product
The biggest strength of the vendor is that they offer a great EHR that handles most cardiology needs....
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Product, Value
Healthy Planet gives us the visibility that we need, yet it requires a high level of investment to...
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Loyalty, Product
The LTC area is lower than the ambulatory and inpatient areas because we kind of go back and forth...
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Product
Cupid's structured reports still need a bit of work when it comes to their usability. The reports...
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Relationship
Epic is always great about partnering with us. They keep getting better and better. Epic listens to...
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Product
We don't do much structured reporting on the invasive and noninvasive sides of Cupid. We mostly use...
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Operations
Epic provides a lot of training resources but not a lot of direct support. Training comes down to...
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Product, Value
Epic's focus on AI is allowing us to find ways to make our team members more efficient and our...
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Operations
Epic's training is comprehensive and available. In Epic's systems, users need to be trained on a...
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Product
Epic's Community Connect options are wonderful because Epic offers a single database. Epic products...
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Relationship
The things that make Epic's support good are uptime and response time. Epic has an SLA model, but...
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Culture, Loyalty, Value
Epic's quotes and prices are accurate. We like Community Connect because it delivers nearly the full...
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Relationship, Product
With Community Connect, we have less of an ability to make our own changes. Certain Epic changes...
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Relationship
We have a very good relationship with Epic. Epic is super responsive. Epic will come on-site with us...
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Product
Cupid makes it easy for us to pull operational data so that we can get statistics more easily. The...
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Product
We would like to see some flexibility with the vendor's structured reports. Our cardiologists...
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Loyalty, Product
Epic is coming out with some AI options that will be very beneficial. We struggle with getting our...
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Product, Value
I would like Epic to stop investing in AI where it currently is and focus on investing in it where...
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Operations
From an EHR and Epic applications perspective, there is not much to improve functionally, but there...
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Operations
Epic needs to either fully own training or step away from it entirely. Their current approach...
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Product
I would like to see more advanced logic built in behind the scenes with Epic, like the ability to...
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Product
Epic has started using AI technology across parts of the Epic platform. From my perspective, more...
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Operations
We do internal training for Resolute Hospital Billing, and that training is really good. We...
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Relationship
Epic provides good support. However, the Epic support people that we work with don't seem advanced...
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Relationship, Operations, Product
Epic is always developing new things. However, we are really dependent on their rollout of product...
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Product
If an organization is on Epic's platform, they pretty much have to use Resolute Hospital Billing....
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Operations
Our organization has a history of not wanting to be told what to do, so anything different from that...
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Operations
The people who took the Epic training seriously and actually personalized their configuration...
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Loyalty, Product
I'm happy with Secure Chat. I fought hard for Epic, and I did not even know Epic when I recommended...
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Operations, Product
Before our implementation, I had a lot of bias against Epic because of things that I had heard....
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Operations
Epic put a lot of skin in the game before, during, and after our implementation. They were very...
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Operations
One of Epic’s clear strengths is their phenomenal documentation and educational offerings. They have...
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Value
Everything with Epic is gold-plated. It is so expensive. They have us, and they know it, and that...
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Product
With Healthy Planet, when we surface population-level insights from the data, we can immediately...
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Relationship
Epic’s support is pretty good and consistent. Because we are already working with Epic on so many...
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Loyalty, Product
We transitioned from another solution to the Healthy Planet platform, which provided a suite of...
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Loyalty, Relationship
We conducted an RFP with Epic and a small group of other vendors submitting proposals, mostly from...
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Product
The key advantage of Healthy Planet is that everything is tightly integrated within Epic's software....
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Loyalty, Product
If an organization were an Epic hospital, they would definitely buy Healthy Planet because it is a...
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Relationship, Operations
If I were advising a colleague specifically about Community Connect EpicCare EHR, I would tell them...
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Product, Value
With the Dorothy system, the integration with our Epic environment, particularly the connection to...
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Loyalty, Product
We want visibility into where referrals are coming from, which providers, what types of therapies,...
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Product, Value
Secure Chat makes it easier to communicate with people. The product provides secure communication...
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Relationship
Epic’s support team follows up in a timely manner. It took a while before I could figure out how to...
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Loyalty, Relationship, Product
Epic is continuing to work to develop and meet behavioral health needs, but there is room to grow...
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Relationship
We do get support from Epic. There are just some solutions that don't come as fast as we would like....
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Loyalty
For us, the move to Dorothy was about aligning with the rest of the system. Integration is the key...
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Product
Care planning in Dorothy is still a bit clunky. Creating care plans for new patients is somewhat...
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Product
In a shared instance of one of Epic's solutions, there are certain things that we can only set at...
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Product
Resolute Professional Billing has the ability to automatically generate claim attachments so that we...
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Relationship
I have been very impressed with Epic's partnership with us.
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Product
I really enjoy how integrated Resolute Professional Billing is with clinical solutions. As soon as...
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Relationship, Operations
Now that we have Epic everywhere, they have been a good partner and readily available. The build,...
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Operations, Product
If Epic could make documentation easier and less time-consuming for clinicians, that would be great,...
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Product
I like the user-friendly interface in Resolute Hospital Billing. It is customized to our...
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Relationship, Operations
Epic is very hands on. We have regular meetings with Epic's staff, and during implementations, we...
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Product
One improvement for Resolute Hospital Billing would be stronger claim prioritization and enhanced...
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Product
While Resolute Hospital Billing has work queues and work queue scores, there is nothing enforcing...
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Relationship, Operations, Product
Healthy Planet is a highly complex space with a lot of variables. We have population health,...
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Product, Value
The benefit is the management of the shared savings plans, and all the documentation, data...
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Loyalty, Product
The ability to present information across the story of the patient in a digestible format is a...
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Product
The way that Epic is able to connect things and bring everything together is a strength. The best...
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Relationship, Product
Epic needs to get the system out of the way and realize that the answer to clinical problems isn't...
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Relationship, Product
Epic has good-to-great products from a good-to-great vendor, but they could still be even better....
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Product
The biggest strengths of EpicCare Inpatient EHR are that it is certainly comprehensive and that it...
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Relationship
In my clinical role, I don't have any connections to Epic, but they were very responsive once I...
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Relationship, Product
Epic’s biggest blind spot is that they feel that whatever a customer wants to do, if it can be done...
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Product
I have always been a believer that I ought to be able to personalize my EMR like I personalize my...
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Product
Epic's system has so much functionality, and our challenge is that it has too much stuff for us to...
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Relationship
Epic is very responsive to us. We have a great relationship with Epic.
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Value
Overall, Epic performs well, with strong innovation and a proactive approach to changes in the CPT,...
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Relationship
Epic does a good job explaining upgrades and changes, though that information doesn’t always reach...
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Product
In Secure Chat, we would like automated linking with certain order types so that, for example,...
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Product
Secure Chat integrates well with the rest of the Epic ecosystem. It is prone to overuse but offers...
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Operations
For Secure Chat, we need training on appropriate use, particularly guidance on avoiding overuse. It...
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Value
The issue with Epic is primarily cost. Secure Chat is a strong product, but the value is lower...
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Relationship, Product
We love Secure Chat. There are a lot of opportunities to optimize our strategy, but we are not...
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Operations
We didn’t get any training on Secure Chat; we had to fumble our way through it. There is not a lot...
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Relationship
I have no idea who our Epic representative is for Secure Chat, or if there even is someone. In other...
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Relationship, Product
I don’t know what Epic's internal workings look like or how they manage it, but they are constantly...
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Operations, Product
Administratively, Epic covers the basics well, including things like how to enter charges, how to...
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Operations
From an upgrade and implementation perspective, Epic does very well. They provide detailed materials...
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Operations, Product
Cupid is a whole system. It isn't just for cardiology. Once people spend more time on it and...
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Product
Epic's system integrates with all of our other systems, so all of our data is combined into one...
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Operations
Our implementation of Cupid was very smooth. We transferred our entire EMR, so our main issues were...
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Value
We have a whole dashboard that Epic could set up in terms of KPIs. Right when we log in, we can see...
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Product
We need to get better reports from the system. I think we are working through that on our end.
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Relationship, Product
When we work with the vendor at the HIM level, I think my colleagues are very happy with them.
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Relationship, Value
I think we have everything in place that we need. The vendor has been very responsive to our needs....
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Relationship
The vendor usually does a good job when it comes to meeting our needs, but they are not always...
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Relationship
I like that our turnaround time is really good. It is easy for us to work with our operations...
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Relationship
On the service side, we have had some issues with the timeliness of requests or completed tickets....
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Product
The ease of use of the intake workflow seems to overwhelm end users. The vendor spends a great deal...
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Relationship, Product
Generally, Epic has good road maps. It is just that they can't put timelines behind things and...
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Relationship
The vendor engaging with us allows us to maximize our use of the EHR. That is something that I feel...
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Culture, Value
In my mind, Epic is part of the category of vendors that wants to take a cut of our business versus...
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Relationship, Product
Epic is a clinician-focused organization that happens to do some tech, and Cerner is a tech company...
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Relationship
While Epic has good support, it always feels like they are defending or covering themselves to a...
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Relationship, Product, Value
I don't think that Epic has ever focused on integrating with third-party applications. It seems that...
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Relationship
We have seen engagement from Epic. They respond, react, and give us the things that we ask for. The...
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Product
People like EpicCare Inpatient EHR, but I think that the system could be a lot more intuitive and...
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Loyalty
I would strongly recommend Epic's system. Everyone that I know who has been on Cerner's system is...
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Relationship, Product
I think that Epic is behind when it comes to everything that is new, modern, or emerging. The...
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Loyalty
I do not have vendor envy at all. I would be devastated if we left Epic because we have been on...
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Operations
Epic doesn't really train us. They do have trainings that our people don't take advantage of, but...
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Relationship
Epic’s support team is very responsive, and the vendor is very involved with our executives. I'm a...
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Value
I would like EpicCare Inpatient EHR to cost less.
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Operations
Epic came out with a whole new upgrade training process that deloads our team quite a bit. The cycle...
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Relationship, Operations
Epic has been incredibly supportive this year. They come out all the time to help us figure out how...
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Product
We almost never have safety events because of EpicCare Inpatient EHR. Epic does a great job there.
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Loyalty, Product
We are using an ambient AI scribing solution, and it would be nice if it were part of Epic’s...
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Product
If a vendor is in Epic Showroom, integration with that vendor is relatively straightforward. If they...
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Relationship, Product
Epic is almost always ahead of us when it comes to their development road map. Some startups are a...
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Product
I would like better integration between EpicCare Ambulatory EHR and systems from larger clinics....
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Product
The system has advantages and disadvantages compared to the previous EHR we used. However, it is a...
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Relationship, Operations
We had a fair number of little bugs in the system after the last upgrade, and we had to go through a...
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Product
The system's entire utilization review process is embedded within the system. That is why it is a...
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Product
EpicCare Ambulatory EHR is far busier and has far more information than another EHR. There are too...
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Product
Epic's primary weaknesses are with A/R and financial reporting. Aging buckets are not industry...
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Value
Epic's solutions are unquestionably worth the money, despite what everybody says. We replaced many...
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Operations
Epic does a really good job with implementation. We are largely self-sufficient. They provide us...
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Loyalty, Relationship, Product
Beacon is meeting our needs. Our challenge is to become better users, optimize Beacon, and continue...
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Relationship
We get great support. I don't just have my BFF and my technical coordinator; I also have...
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Relationship
Epic’s support team responds pretty well to emails, and they are good about getting back to us. Epic...
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Operations
A lot of times, the training for EpicCare Ambulatory EHR falls more on our organization. Epic has...
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Product
EpicCare Ambulatory EHR is stable. I really feel like Epic has come a long way with their...
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Value
EpicCare Ambulatory EHR is very expensive, and Epic will charge for every little thing.
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Relationship, Product
Epic has a Gold Stars program that they use to grade organizations and how well we have adopted the...
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Relationship
When we encounter an issue in Cupid, we create a ticket and have a TS person assigned to us...
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Operations, Product
Cupid is a difficult install, but our users love it. Our users wanted to get away from the solution...
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Loyalty, Relationship, Product
Vascular steps and reporting would be the only areas where I would want improvement, but I know that...
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Operations
Epic has a strong implementation team, and Epic does quarterly upgrades where they really deliver...
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Operations
We did our own training. Epic has a really intense focus on personalization, and they always show us...
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Relationship
Our account manager is accessible, but Epic is reactive. We really have to have a problem before...
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Product
I would give the system low marks on design but higher marks in terms of reliability and stability....
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Loyalty, Relationship, Product
We don’t want to miss anything that Epic is doing or planning to do, so we are actually taking their...
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Relationship
Epic is really good about adapting to organizational requirements. However, I have sensed at times...
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Relationship, Product
The challenge with integrating third-party applications with Epic is truly understanding where Epic...
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Operations
Epic’s training needs to be improved. We have an Epic BFF, but they are not committed to our...
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Relationship, Value
If I were a poor user of someone’s services, they would have somebody call me and send me something....
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Value
We are getting nickel-and-dimed by Epic by using their Boost resources. They are more like...
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Relationship, Product
Our level of engagement with Epic is very high. Epic is very good with their release notes and...
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Operations, Product
We continue to struggle with intuitive usability. The system works, but it is far from intuitive,...
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Operations, Product
We had little to no problems with load or performance. The system is fast, and we implemented it in...
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Relationship
Epic doesn't love third parties, but I can think of several examples where they have worked with us.
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Loyalty, Product
There is a huge list of third parties we are using. Epic has a solution in development, but it isn't...
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Loyalty
We went with Epic on the inpatient side because, through acquisitions, we ended up having many...
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Operations
The implementation could have been a lot better, but it wasn't egregious. There were a lot of...
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Value
This system is a huge investment, and I don't think we have realized the benefits just yet. There...
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Relationship, Product
I love that we are able to work with Epic to develop a piece of the system specifically for our...
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Product
It would be great if we could get an ambient tool for the nursing department that is incorporated...
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Loyalty, Relationship
Epic has a strong business model, and they have started to listen more to their larger key clients,...
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Relationship
We have good representation in that we have a direct contact with Epic, but our support still feels...
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Relationship, Product
We have made a couple of upgrades to Resolute Hospital Billing, and those always make me nervous...
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Product
I have entered several tickets for additional services that could be added or developed in Resolute...
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Operations
Epic is phenomenal with implementations. The training for the solution was a train-the-trainer...
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Culture, Relationship
Epic tells us when their product isn't working and when they are testing, and that is great. They...
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Loyalty, Value
If Epic gets into the full-blown AI and ambient space, that will be game-changing. We currently use...
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Value
If I could tell Judy one thing, it would be to look at differentiation based on size. Hospitals like...
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Relationship, Product
Overall, the Epic system is really good. We have worked closely with our BFF to make things hum even...
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Relationship, Product
Epic has been good. The Community Connect partnership is improving. It is interesting because we are...
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Value
It is tough for us to look at Beaker because of the cost of the lab product compared to what we do...
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Product
EpicCare Ambulatory EHR has too many clicks and moves too slowly to complete workflows as...
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Relationship, Product
For the most part, Resolute Hospital Billing is intuitive. The user functionality works well. Our...
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Relationship
When recently installing a new software, Epic helped us streamline communication with residents and...
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Product
We have migrated all of the codes that come through our clinical mobility devices to Secure Chat. We...
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Product
There needs to be improved compatibility between Secure Chat, Bugsy, and MyChart Bedside in...
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Product
Beacon is rough when it comes to some integrations, but it is great when it comes to everything else....
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Product
Epic forces upgrades on their customers, so we don't get too far behind. I think that customers...
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Loyalty
I would buy Community Connect EpicCare EHR again. We may have chosen a different hub organization,...
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Relationship, Operations
Epic does not reach out to us. They allow us to maximize our use of the EHR by having Epic UserWeb...
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Culture, Value
Epic does not avoid charging for every little thing. We are waiting for a statement of work from a...
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Product
Our hub organization keeps all their promises, but things are difficult. That is nothing against...
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Loyalty, Product
There are some outlier products we use that are not from Epic. We have a homegrown application that...
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Product
My only problem with Community Connect EpicCare EHR is that it is an acute-care-based system; it...
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Relationship
Epic is very responsive. We don’t take advantage enough. If we ever have a question about something...
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Loyalty
We would never unplug EpicCare Ambulatory EHR, nor have we ever thought of going to a different EHR....
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Loyalty, Product
I have come to the conclusion that the issue with Epic is us. We wanted to be so friendly to all the...
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Relationship, Operations
The people on our project team from Epic were green. They didn't have answers for a lot of the...
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Operations, Value
Epic struggles in the ambulatory space. Organizations that focus on the ambulatory space should be...
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Loyalty, Relationship, Operations, Product
Even though we have been on the system for a few years, we have found Epic to be more or less...
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Product
Epic's system would be my number-one consideration if I were in the market for a new core EHR or PM...
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Value
Epic doesn't avoid charging for every little thing. Due to the way they are handling a conversion of...
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Product
Integration is one thing Epic does really well. Epic's integration with the PACS is flawless and...
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Operations, Product, Value
With EpicCare Ambulatory EHR, there is definitely more screen work and more steps involved. It takes...
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Product
Epic has been very good with ambient AI and delivering it to the doctors. That has taken our worst...
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Relationship, Operations, Product
I would advise a friend who is implementing EpicCare Ambulatory EHR to know their workflows and what...
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Culture, Product
We have had no trouble with integrating third-party applications into Epic's system. As long as we...
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Culture
Epic did roll out the all-you-can-eat model for AI instead of a per-click model, and that was a good...
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Product
Epic's system gives us a lot of different pathways to do things, but it does give us the monitoring...
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Value
One of the biggest advantages of working with a big company like Epic is that organizations will...
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Operations
Epic did a really good job of accommodating what we needed during the implementation. It was...
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Relationship, Operations
When we went live on the cloud with EpicCare Inpatient EHR, it was pretty seamless and uneventful....
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Relationship, Product
Epic is still the only really integrated EHR suite out there, and that is a blessing and a curse....
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Relationship, Product
Epic is not listening to their customers as much as they should be. Epic has grown so much. They are...
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Relationship
Epic is very responsive. For example, we recently had an issue, and they had every technical...
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Value
Epic continues to tick me off. Unexpectedly, Epic is starting to nickel-and-dime on everything....
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Product
Epic’s upgrades are not well tested anymore. We end up with lots of things that didn't happen...
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Relationship, Operations, Product
Epic has fewer experienced analysts, and I think they are stretched very thin. Epic tries to go very...
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Culture, Value
Epic could improve their pricing, but I guess the price comes along with them being the top in their...
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Loyalty, Product
Epic is doing a lot with the AI space. They have been keeping up on that and doing a great job. But...
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Relationship, Operations
Epic is the leader in the space. They are the top dog. They have really great support, and providers...
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Product
We use Secure Chat to communicate with the doctors and nurses about authorization and authorization...
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Operations
Epic provides in-depth details for training on where to go and how to use Secure Chat. The solution...
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Relationship
Epic’s support team usually responds within 24–72 hours, depending on the nature of the issue. It...
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Value
I would recommend Epic overall to anyone, assuming they can afford it.
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Product, Value
By using multiple solutions from Epic, we definitely get deeply integrated workflows that come...
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Product
Navigating the disconnect in the development of Epic products is extremely difficult. We haven't...
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Product
We were the first organization of a certain type to jump onto Epic's software, so we were a guinea...
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Operations
Epic provides training, but it is often not tailored to our exact build. It is more umbrella...
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Product
Epic is pretty good with integrations with third-party applications. There are some bumps in the...
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Loyalty, Product, Value
On the whole, I have been very happy with Resolute Professional Billing. It is a great solution for...
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Relationship
Epic has a very good, robust web platform for customer support. We can pull information and training...
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Product, Value
Resolute Professional Billing has improved our financial situation. It does not reduce the cost, but...
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Value
A lot of things on Epic’s road map tend to get extended for many years above what Epic previously...
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Product
EpicCare Inpatient EHR works well within its own environment. It has tons of different modules, but...
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Relationship
Epic is always engaged. We have calls with them. They are always available if we have issues,...
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Operations, Product
One of the big problems is that Epic’s EHR covers so much stuff that it is very difficult to...
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Relationship, Product
Our IT folks get a resolution from Epic within a couple of hours. I usually get a resolution right...
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Relationship
We meet with Epic regularly and feel very comfortable asking them any questions that arise from...
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Relationship, Operations
Integration is easy for EpicCare Inpatient EHR. Epic reaches out to other organizations that may be...
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Relationship
The vendor has been looking into more efficiency tips for documentation and ways to save end users'...
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Loyalty, Product
We are currently using a specialized care management platform that integrates a little with EpicCare...
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Product
We are still having issues with our staff members not being able to see lab orders in the system. We...
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Product
I like Beacon because it has a lot of shared information. For example, we can see whether a primary...
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Relationship, Operations
Epic's support is okay. When we were working with another vendor, that vendor wasn't only on-site...
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Product
We are still working out some of Beacon's kinks, but I think that is more because we have a...
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Product
Epic is releasing new tools, but they are a bit slow. Epic's new tools aren't quite as sophisticated...
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Relationship
I think Epic does a reasonable job. They are accelerating their integration options and support....
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Product
Beacon's screens are way too busy. It feels like there are 300 buttons on every screen. That makes...
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Product
Beacon's integration with our entire medical chart is one of its biggest strengths. Beacon is a...
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Operations, Product
A lot of Epic's trainings are a bit too generic. That can make it difficult for users to make the...
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Product
The challenge with Beacon is that it is not built to reflect our workflows. I understand why, but...
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Loyalty
We chose Epic Behavioral Health because we have an Epic-first mentality unless something isn't going...
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Operations
We recently implemented Epic Behavioral Health. Our behavioral health colleagues have been looking...
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Product
We can’t search in Secure Chat. There are certain features that would make the solution more user-friendly....
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Operations, Product
We have a fairly customized version of Cupid. We spent a lot of time getting it how we wanted it...
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Product
The one thing that seems to bother our EP team is that the system's reports show up under the...
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Loyalty, Relationship, Product
Epic is super responsive and really helpful. We are happy with them. Epic is working on a lot of AI...
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Loyalty, Product
Choosing Epic was the biggest mistake we ever made. I think the system is not good. Epic doesn’t...
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Relationship
We talked to someone recently who didn’t name any products but mentioned that there are products out...
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Loyalty, Relationship
Initially, Epic requires the customer to build the product, and that doesn't make any sense to me....
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Operations
Epic had people who assured us they knew what they were doing in the implementation. When I came...
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Value
We hear all these accolades about Epic’s hospital system, so I think we assumed things would be the...
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Product
The clinicians can't just have home health supplies. The ones that the home health team bills for...
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Operations, Product
Epic is having an update, so all the clinicians in home health have to come on-site for the update....
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Product, Value
Epic doesn’t drive tangible outcomes the way I would like to see them do it. Everything about the...
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Operations, Product
The documentation is pretty basic, but there are some things that could be easier. The system is not...
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Product, Value
In terms of the product’s quality, I won’t give it anything more than the lowest possible score.
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Relationship
The vendor’s executives get involved, but they are highly inefficient at helping; they are always...
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Relationship
We had the worst Department of Health survey of my career because of Epic, and it resulted in a big...
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Product
I have used many EHRs during my years in the medical field. Epic's EHR is by far the easiest to use...
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Value
Epic handles costs better than other vendors, although they do charge for integrations. There are...
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Operations
One of the ongoing challenges with Secure Chat has been clinician adoption. During rounding,...
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Loyalty
The number-one benefit and reason why we chose Healthy Planet versus another product is that it is...
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Product
There is a large opportunity around the HCC content. We are early adopters, so we have the most...
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Value
Epic is pretty good about not charging for every little thing. They come out with some good things....
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Relationship
For the most part, Epic does a good job engaging with our organization and helping maximize the use...
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Relationship, Product
There is some frustration with Epic’s monopolistic approach and the perception that they prefer to...
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Relationship, Product
There are no major issues with EpicCare Inpatient EHR. It continues to meet organizational needs and...
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Relationship, Product
Sometimes Epic throws in a lot of unneeded changes in their updates that cause unnecessary...
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Relationship
Epic has a lot of turnover of their analysts and BFFs. When a vendor is always turning over BFFs,...
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Product
EpicCare Inpatient EHR is much easier for the younger generation. They have no problem because they...
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Product
Most of our third-party integrations are more like diagnostics for radiology and imaging. We...
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Loyalty, Product
Nobody wants to be on the most current version of EpicCare Inpatient EHR because the most current...
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Value
Epic is starting to get a little bit better at this, but each application that we have within Epic...
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Operations, Value
During the pandemic, Epic allowed everyone to do online training. Post-pandemic, they decided that...
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Product
With EpicCare Inpatient EHR, we are having some issues in the OR space. We need to make sure that...
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Product
I can't think of any improvements that Epic could make to Dorothy off the top of my head. I like the...
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Relationship
Epic meets our needs. They have advertised what they do, and they have expressed whatever...
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Relationship, Product
As long as we use all the Epic products, things work out beautifully together. When we start to try...
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Relationship
I can get in touch with Epic’s support staff in 20 minutes, and they will help me with something if...
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Product
The foundation of Epic’s new stuff is the ability to spin up groups easily in Secure Chat. The...
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Product
The line between third-party push notifications and Secure chat is becoming thinner. The flow of...
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Product
Using multiple offerings from Epic means that everything is fully integrated, and everything talks...
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Value
Some of Epic’s AI functions cost extra, and API upgrades have a cost now, but they are not...
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Loyalty, Operations
Epic doesn’t do training; they give us good information, but we really have to train on things....
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Loyalty, Product
Some people just innately struggle with EHRs, so we wonder whether we can remove some of the clicks...
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Product
EpicCare Inpatient EHR can get complicated sometimes, but out of all the EHRs out there, EpicCare...
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Product
I wish Epic had a better process for controlled substance tracking. That is something that the vast...
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Relationship, Operations
We have regular meetings with Epic. They allow our users to vote on the upgrades, so I would say...
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Product
Beacon can be a little bit tricky and complicated to use because of the day schedules that it uses....
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Relationship
The support team and technical personnel from Epic that we work with are actually really good. We...
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Product
Beacon does medication configuration for the rest of the system better than other Epic solutions do....
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Operations, Product
Epic's updates are frequent. The vendor has quarterly releases that they strongly encourage us to...
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Operations, Product
Once all of the kinks are worked out, EpicCare Inpatient EHR performs as expected. Epic's system is...
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Operations, Product
A lot of our frustration with Epic comes from how difficult it can be to get users the access that...
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Loyalty, Product
Each end user had a different level of technical comfort, but overall, the organization's...
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Loyalty, Relationship, Product
The main functionalities we still rely on third-party applications for are our blood bank, OB and...
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Relationship
If an issue arises, Epic will often identify and address it before we even notice. When we do...
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Relationship, Product
We are closely aligned with Epic. There are some small challenges, but those challenges are not...
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Loyalty, Product
EpicCare Inpatient EHR serves as a fully integrated single source of truth for patient care. It...
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Relationship, Product
There is never a technical barrier to integrating with third parties. However, if a third-party...
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Culture, Value
I don't feel nickel-and-dimed by Epic. Occasionally, there will be a new license that we will need...
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Product
My doctors would say that Epic's system isn't always user friendly. I think some of the individual...
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Relationship
I feel like Epic has backed off a bit in terms of proactive support. That may just be the vendor's...
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Loyalty, Product
I have always been a fan of Epic. My likelihood to recommend them is very high. I don't think anyone...
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Relationship, Product
If there is a problem, it always goes up Epic’s chain of command.
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Product
Epic gives us releases. We update things at least twice every year. We don't have the same thing...
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Loyalty, Relationship, Operations, Product
We are excited to have Abridge integrated, but the lack of integration is due to our host. Our hub...
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Product
Community Connect EpicCare EHR's reporting could be improved; that is something that we are digging...
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Loyalty, Product
We are all in on Epic right now, and until we decide that needs to change, Epic is our plan for the...
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Value
Community Connect EpicCare EHR is pretty expensive, so I can’t give it the highest score for money’s...
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Operations
The initial training for Community Connect EpicCare EHR was fantastic, but it was configured and...
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Loyalty, Relationship
I worry a bit about what Epic's road map is going to look like in the long term when they announce...
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Operations
Epic was on hand with us during our implementation. We did online training wth Epic. That training...
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Operations
When we initially went live with Dorothy, Epic was on-site and did a training session. The vendor...
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Relationship
I would absolutely buy Dorothy again. I love Epic. They are actively involved with us. We have a...
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Relationship
It is very hard to get in direct contact with any leaders or people in a higher position at Epic. We...
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Product, Value
The benefits our organization has realized by using multiple solutions from Epic are provider...
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Relationship
Epic is always willing to jump into meetings and resolve Sherlock logs. The vendor is extremely...
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Product
I love the system's dashboards. I can dig into the things I see on the dashboard and get reports...
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Relationship, Product
One of my pet peeves with Epic is when they change things with quarterly updates. I feel like users...
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Culture, Value
With Epic, we charge a lot for every little thing. It would be better if Epic could bundle some...
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Product
Resolute Professional Billing is very complex. It has a long learning curve, and there is a lot on...
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Value
I like that the solution is focused on professional billing. I think it is a good product. The...
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Relationship
The vendor isn't extremely proactive. They need to look ahead at how their business is changing. For...
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Relationship, Product
Integration is probably the number-one benefit we have received from using multiple solutions from...
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Loyalty, Relationship
If we were hypothetically in the market for a new EHR, we would stay with Epic. I would pick them...
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Loyalty, Product
I like the AI summarization with EpicCare Ambulatory EHR. We have been using that, and people have...
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Product
Provider scheduling is a functionality we use third parties for, but I feel like it should be part...
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Product
I think Epic is doing this, but when they make an improvement, it would be nice if it were more...
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Relationship
Epic does keep all their promises. They make it right if something doesn't work.
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Product
What we appreciate about EpicCare Inpatient EHR is the integration across the system. Epic has been...
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Product
The pharmacy management software in EpicCare Ambulatory EHR is really controlling. Because I’m not a...
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Product
We like the connectivity around the hospital with EpicCare Ambulatory EHR. For patients who don’t...
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Relationship, Product
EpicCare Inpatient EHR is very stable, and it is the gold standard, even if it is expensive. We...
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Product
EpicCare Inpatient EHR is a lot to learn and has a lot of stuff. It has made charting and stuff much...
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Relationship
Epic never keeps their promises. There is functionality that they always promise is coming, and we...
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Product
There are so many different workarounds in Secure Chat for different iOS and Android platforms. For...
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Loyalty, Product
Epic has lots of the functionality that we all want, but it comes out in a somewhat half-baked way....
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Loyalty, Value
I feel that the blood bank should be part of EpicCare Inpatient EHR. I wish ambient listening were...
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Relationship
Epic is really good at proactive service. Epic lets us know what is coming way ahead of time. As...
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Product
We have Epic LTC up and running, and amazingly enough, although the rest of the organization doesn't...
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Relationship
The vendor's support people are excellent, and Epic’s service is pretty proactive, but it could be...
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Operations
Epic is trying to make a somewhat radical change in how they train for upgrades. They used to...
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Loyalty, Product
No one in their right mind is on the latest version of the solution because we can't stay on the...
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Value
Epic could do better at avoiding charging for every little thing, but they are a lot better than the...
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Product, Value
Integration is one of the main reasons so many people stay with Epic. I would absolutely buy Epic...
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Product
Epic LTC is very stable, but the number of special updates we need has spiked recently. I like the...
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Loyalty
If Epic has something, we will use it. We don't use everything that Epic offers, but we will pick...
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Relationship
It depends on the time of day, but during business hours, Epic's support people will usually get...
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Loyalty, Product
Epic has very robust AI offerings. There are a lot of things that could be done in the system, and...
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Value
Epic's systems are expensive. They are not cheap, but we get what we pay for. Epic's systems are...
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Relationship, Operations, Product
Epic's updates are very scripted and well managed. All of Epic's processes are documented.
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Value
Epic's system is worth the money because it actually costs less in the long run.
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Loyalty, Product, Value
One tangible benefit that we have seen from using multiple solutions from Epic is that everything is...
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Relationship
Epic's support is by far the best support that we have ever received from any vendor. Epic's support...
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Relationship
Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...
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Relationship, Product
Epic doesn’t meet all our needs. There is little room for improvement. But they have a diversity of...
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Product
Epic has kept all their promises about Healthy Planet so far. They fix all the problems. I like the...
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Culture
Epic has everything, but there is a separate purchase to get something, and it takes them forever to...
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Product
I would love real-time data from Healthy Planet. If someone has an exam, as soon as the charge gets...
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Value
Epic’s build time and costs are ridiculous. Their additional fees are where I get frustrated. We buy...
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Operations, Product
The problem with EpicCare Inpatient EHR is that there is no standard workflow. There are four or...
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Product
I like the templates in EpicCare Inpatient EHR. I like the idea that there are various ways to do...
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Relationship, Operations
When we implemented Resolute Professional Billing, things were a little uneasy, and we needed more...
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Loyalty, Relationship
Epic will show us some big changes that are exciting at the user group meeting, but we have to wait...
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Value
Out of the box, we get what we pay for, but we are kind of a unicorn organization, so we pay quite a...
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Relationship
Epic is an industry leader, so I feel like we are getting offered the best of the best early on, and...
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Product, Value
If I were in the market for a new system, I would consider Epic's system every time, and I have...
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Product
There is still a weakness or need for improvement in how Epic integrates external data. They have...
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Product
We are using all the base functionality of Healthy Planet, and we have also implemented Epic's...
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Product
Due to the lack of options in the market, I would buy EpicCare Ambulatory EHR again. It is a good...
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Relationship, Product
Epic is not as proactive as they could be. With Epic’s road map, they usually forecast that...
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Relationship, Product
If we want interoperability with hospitals in our area, we are basically forced to be in the Epic...
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Operations, Value
The number-one benefit of using multiple Epic solutions is that implementation is much easier...
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Operations
Epic really does not provide us with insights into training when we go live. We have to create our...
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Relationship
Epic really does a good job in customer engagement. We have a really good engine with their help...
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Relationship
Epic makes it very difficult to be innovative. If we are trying to be an alpha organization, like a...
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Relationship, Product
The problem with Epic is that Epic will do everything except for the final thing we need. They will...
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Relationship
Epic’s salespeople are good, and the Epic support is good. Epic’s modules are good. Epic’s solution...
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Relationship, Value
We brought in another firm to help us improve our revenue cycle. Epic could have done the work, but...
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Value
Epic doesn't cost a lot. The license cost is dirt cheap. The thing that makes them expensive is when...
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Loyalty, Product
Epic is going into the world of AI, but they are not in the cloud yet. That is such a shame. Epic...
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Loyalty, Operations, Product
I don't feel we have a whole lot of integration. The training is kind of in the middle of the road...
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Relationship
We have a dedicated resource right now from Epic, and that person has been helping us. That person...
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Product
Some people navigate the system very well. Others say it is not as intuitive. What I have heard from...
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Product
The product works the way it is supposed to.
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Relationship, Product, Value
When it comes to Epic’s responsiveness and ability, they do well. In terms of getting our money’s...
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Culture, Value
Epic nickel-and-dimes with their AI features. The number of their new tools and features is...
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Loyalty, Product
We are using all of Epic's tools. The benefit of that is that everything is within the workflow that...
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Loyalty, Product
A lot of things are in flux right now, especially with Epic's AI tools. There are things that are...
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Loyalty
Looking at the functionality that Epic's system has, I think that MyChart Central will be really...
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Relationship
We have been doing well with Epic. We have a lot of things going on. Epic is very helpful to us with...
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Loyalty, Product
Epic has programs like Honor Roll, Gold Stars, and Keeping Current that provide financial incentives...
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Product, Value
Even with our customizations, we have been able to take Epic's updates in a safe way. We still have...
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Culture, Relationship
Some of our technical support representatives from Resolute Professional Billing are good, but the...
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Loyalty, Relationship, Product
Some of the functionality that Epic is rolling out is really impressive, especially in terms of AI...
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Relationship
Our Healthy Planet TS has sent me a couple of alerts about some functionality issues, so Epic is...
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Product
We have had some impact on immunization rates and colorectal cancer screening because of Healthy...
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Operations
During the go-live, I wanted more hands-on perspective and support. I wanted more boots on the ground....
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Relationship
With ongoing support, Epic could improve their turnaround time with our online tickets. A lot of the...
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Relationship, Product
We get the benefit of having both the administrative and clinical teams in the same environment. We...
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Product
We use a separate scheduling solution. Epic doesn’t have that capability to the level we need....
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Product
When I compare the pros of Epic's system to other EHRs, the Epic functionalities are the best that I...
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Relationship, Product
Dorothy has improved over the last couple of years, and I have recommended Dorothy to other...
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Operations
There is just a lack of out-of-the-box training for a new, Epic-naïve employee; I don't think we can...
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Loyalty, Product
Sometimes Epic makes commitments, and from a developmental standpoint, they are just not able to do...
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Loyalty
Dorothy is pretty good. It is going to undergo a fundamental change in the way it operates. Today,...
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Product, Value
The benefit of using all these solutions from Epic is great because everything is in-house and...
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Loyalty, Product
Our access to population-level analytics and predictive models is pretty large in terms of the...
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Operations, Product, Value
In the interoperability space, even though I can pull data, it is really difficult to use. Epic has...
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Product
One of my biggest asks of Epic is that installs should not come with unnormalized data. I know that...
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Operations
We have ownership over a lot of the ongoing training, but the Epic-provided training is pretty good....
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Relationship
Epic has a robust community of clients that come together to solve problems, and they listen. We...
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Culture, Relationship
When it comes to Epic keeping promises, it is sometimes important to clarify what the question is...
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Product
There are so many benefits to EpicCare Ambulatory EHR, but the top one that comes to mind is that we...
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Culture, Value
In general, Epic has avoided charging us for every little thing. There are a lot of ancillary fees,...
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Product
Compared to Epic’s competitors, EpicCare Ambulatory EHR is a competitive product. There is...
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Product
A single patient record is obviously the big win with Epic. We have all of the patient's care in one...
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Loyalty
It seems like the pace and the breadth of Epic's road map has accelerated recently. Over the last...
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Relationship, Product
I am pretty darn positive about Epic’s products, but integrating with other products is not...
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Loyalty, Product
One of the primary reasons why we have not adopted Epic's lab solution earlier is the lack of a...
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Relationship, Operations
Engaging with us to help maximize our use the of EHR is probably a place where Epic excels compared...
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Relationship
Sometimes we just have to keep after our Epic host for certain things that we may need. We piggyback...
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Product
Community Connect EpicCare EHR is much better than what we used to have. It is easy to read. With...
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Relationship, Value
I don't have issues with Epic integrating with third parties. Companies want to protect their IPs...
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Loyalty, Relationship, Product
Epic is now delivering new technology that meets our needs. They listen, and the things on their...
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Operations
Epic’s entry-level people sometimes aren't as knowledgeable as some of my own people. That is...
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Relationship
Epic is super proactive. Epic has a centralized model, so their executives come when we ask. But...
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Relationship, Product
Epic has great analytics. Epic’s product is strong. Epic has moved to quarterly updates, and the...
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Product
Many people in the industry say that Epic’s UI is still not like an Apple product, which is what...
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Relationship
I never have anything bad to say about Epic. Their engagement model is solid. They share what we are...
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Relationship, Product
There is always room for growth when it comes to Epic meeting all of our needs. Epic's technology is...
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Loyalty, Relationship
Epic has a fantastic vision. They are leaps and bounds ahead of everyone else in their current and...
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Loyalty, Product
Anytime we can stay with Epic versus another bolt-on option, it will generally be better received...
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Loyalty
Secure Chat has an additional piece to it. That is the VoIP. It is super expensive. We are very,...
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Product
The system integrates really well with our EHR, and it has fewer points of failure than our last...
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Operations
We just did an upgrade of EpicCare Inpatient EHR, and it went off without a hitch. Epic's team did...
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Operations, Product
The system is a little complicated just because of all the moving pieces and the fact that we must...
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Product
Rover is a little bright spot. We can use our phones for some things now, but we still have to open...
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Loyalty, Product
We are working toward compatibility with tablets in the home. Epic is already in the process of...
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Product
EpicCare Ambulatory EHR is user friendly. It has really powerful bulk ordering potential with...
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Relationship
Epic is extremely responsive to feedback, and they are constantly improving its product and their...
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Product, Value
The specific and tangible benefits that our organization realized by using multiple solutions from...
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Product
In EpicCare Ambulatory EHR, we would like end users to sort results like laboratory, imaging, and...
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Relationship, Product
Epic is a tried and true vendor. Most health systems use their solutions. Epic is always coming up...
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Loyalty, Product
Obviously, the system is doing what we need it to do, or else we wouldn't have it. We have no choice...
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Relationship
We all have things that we don't like or that we like better. But for what the system is, it does...
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Relationship
We get pretty fast resolutions with Epic. We also have a helpline that we can go directly to. Plus,...
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Operations
Our implementation with Epic was pretty much seamless. They were really on the ball and had people...
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Product
Beacon is not super intuitive because there are five different ways to do everything. We can do the...
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Relationship, Value
I don't think we would have Beacon if there were unexpected costs. I don't hear our staff...
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Loyalty, Relationship
Epic's whole goal is to constantly put best practices in their solutions so that they can prevent...
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Relationship, Operations, Product
Epic is very big on new technology. Epic keeps our organization updated on the best workflow...
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Loyalty, Value
From the project side of things, Epic's system has a price tag attached to its checklists when...
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Relationship
Epic's frontline support people who are assigned to each solution have too much on their hands. It...
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Loyalty, Relationship, Product
I like the overall idea of Beacon. It provides our providers with all of the order sets that they...
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Relationship, Product
Epic has a way of doing the same thing in multiple ways, and that way tends to be confusing...
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Product
I think that some of Beacon's orders could be improved. One example is with oral chemotherapies....
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Loyalty, Relationship
Epic is the best vendor we have, bar none. We are Epic enthusiasts. Epic's road map looks solid....
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Loyalty, Product
It seems like Epic is making investments where they need to. The things that Epic is doing in the AI...
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Loyalty, Product
In terms of Epic getting into the ERP space, most of the bigger Epic organizations have already gone...
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Culture, Value
Historically, I would have said that Epic didn't nickel-and-dime us, but they have recently started...
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Loyalty, Product
If there is going to be something that differentiates the ambient speech third-party systems from...
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Product
I would like to be able to use Secure Chat for more things and offer more customization than we...
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Relationship
From a feature-development standpoint, we still kind of feel like Epic is operating on their own...
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Operations
In general, Epic does a good job with new module implementation. Our most recent module install was...
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Relationship
I think Epic is very proactive. Having used a lot of EHR vendors in the past who tend to minimize...
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Product
Epic has always had busy screens; users can’t just jump in and start using it. There are a lot of...
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Relationship
Epic's executives are very accessible, and we have high-level contacts within the organization.
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Product
We have struggled a bit to keep up and operationalize all of the capabilities that Epic is now...
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Loyalty
Based on what I know about the industry and what I know about what we have been able to accomplish,...
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Relationship
Our customer support teams, including our BFFs and our TS folks, are very quick to respond. When we...
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Product
Epic needs to figure out how to better optimize In Basket workflows. I think with all the features...
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Culture, Value
Epic has been doing a lot to reduce our costs and licensing fees, so that has been nice.
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Relationship, Product
Interoperability is incredible with Epic. The new suite of AI automation features is unmatched...
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Relationship, Product
The system is an all-in-one tool. We deal with the same people and don't need to worry about...
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Loyalty
I think the thing I wanted Epic to improve was something they tried to introduce at a summit. Within...
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Product
With EpicCare Ambulatory EHR, I wish there were more information icons available. End users instead...
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Relationship, Operations
Epic helps us, but on the training side, it usually takes a little longer to get help.
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Product
One benefit we have realized is good interoperability. We have one centralized system that we can do...
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Relationship, Product
The functionality of Resolute Professional Billing doesn't support all of our needs. We do submit...
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Relationship
Epic is very collaborative. They have a sense of urgency depending upon the issue at hand. And they...
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Operations
The implementation of EpicCare Ambulatory EHR was a long project when it really didn't need to be....
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Product
We have been on Epic Behavioral Health for a long time. It just works and does what we want it to...
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Relationship, Product
Epic continues to bring new functionality to Epic Behavioral Health. They are always changing things...
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Relationship
We engage with our Epic BFF and technical coordinator. We have had a few issues with our technical...
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Loyalty, Product
Healthy Planet was the old infrastructure before value-based care and AI, so now it is just bridges...
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Relationship, Product
I would love to be able to use Healthy Planet to chat with noncovered entities as a HIPAA-compliant...
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Relationship
We have a good team from Epic that we can work with if we need to.
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Loyalty, Product
With EpicCare Inpatient EHR, I am mostly excited about AI. I know that the vendor is incorporating a...
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Product, Value
Prelude is a pretty stable system, and Epic is not trying to change too much. Having multiple...
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Relationship
Epic does a pretty good job of providing executive involvement right away when it comes to physician...
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Value
Epic is getting better at avoiding charging for things. They are starting to lump a lot of things...
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Operations, Product
The main benefit of Resolute Professional Billing is the end-to-end revenue cycle. The process...
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Product
Epic is really trying hard to expand and make things easier in the revenue cycle. Sometimes the...
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Loyalty, Relationship
I get stuff almost every day from Epic, and they have pulled in their legal team when we have had...
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Loyalty
Ambulatory-only clinics in hospitals only have a single billing office. We have Resolute...
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Product
If I were starting over, I wouldn't consider any vendors other than Epic. I have worked with other...
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Relationship
We get what we pay for with the system, but we pay a lot of money. When we have a problem, Epic is...
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Relationship, Operations
We have a really strong BFF and technical coordinator. Our BFF was on our implementation, so they...
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Culture
From a pricing perspective, everyone will say the vendor always has work to do. There was a lot of...
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Relationship
The AI cost model is helping. I think we have a good relationship. But things are easier for us...
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Relationship, Product
There is some really basic stuff that I hear through the grapevine people are submitting development...
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Relationship
Epic gets it when we ask for fixes on certain little things, but all we get is the typical response...
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Operations, Product
I would tell Epic that I need them to focus on developing their blood bank. Third-party blood banks...
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Value
There is a group at our organization that is changing to Epic’s system under our umbrella, but Epic...
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Operations
Training for the end users is a little difficult. It gets tough because we can't provide training on...
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Relationship
Epic will tell us up front if they aren’t sure on something, and they will confirm whether the...
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Relationship, Value
We have had some unique challenges, and Epic is really good about trying to make things work,...
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Operations
I think it is important to use the foundation system; it is worth doing. Customers should know that...
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Relationship, Product
Epic’s ability to deliver new technology depends on what that technology is. They are fabulous in...
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Culture
Epic doesn't always negotiate, and we are not of a size where we can really negotiate with Epic. But...
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Relationship
We have had an awesome and positive experience from the start. We have been so very blessed with our...
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Relationship, Operations
I have never worked with another EHR vendor that has their stuff together like Epic does. We have...
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Product
EpicCare Inpatient EHR has the ability to share information pretty well internally and externally....
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Operations
Epic is really willing to get all hands on deck here at the hospital to help us with training and...
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Loyalty, Product
There are quite a few functionalities we feel should be part of EpicCare Inpatient EHR, but they are...
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Loyalty, Relationship
We are pretty satisfied. Epic is meeting our needs. They have development coming out faster than we...
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Loyalty, Product
EpicCare Inpatient EHR is still a beast to deal with. Probably the least enjoyable thing about...
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Loyalty, Relationship
I think now is the time for Judy to hand the leadership reins over to someone else so that she can...
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Loyalty
Epic is still doing well. I don't really know what to make of the ERP announcement. We knew it was...
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Value
Epic's stuff is just all too expensive. In an environment where facilities are closing and people...
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Relationship
Executive involvement is outstanding for Epic. They are responsive when I need something, and that...
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Loyalty, Relationship, Product
At Epic's UGM, AI was in every breath they spoke. That is good. We want them to do AI. But deciding...
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Product
I would tell someone considering Secure Chat to try to commit their organization to really working...
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Relationship
The positive of an Epic Community Connect setup is that the support tends to be more direct. We...
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Operations, Product
The biggest red flag of using Epic through Community Connect is that we have to go along with the...
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Loyalty, Relationship, Operations
I went to the Community Connect Resolute user group meeting recently and talked to some people at...
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Relationship, Value
We are on Community Connect Resolute, which means we connect through a larger health system. So most...
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Relationship, Product
Epic is lagging a bit with their AI tools because they are going about AI methodically. There are...
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Loyalty, Product
Epic is moving toward supporting our integration goals. But they aren't quite there yet. We don't...
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Relationship
In general, Epic is pretty good about being proactive, but there was recently a security issue that...
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Value
We get a lot for the price, but Epic has a very expensive product. There are lots of bells and...
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Product
Epic’s SmartTools are excellent. I like our ability to customize notes specifically using the...
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Loyalty, Value
Previously, we had many different vendors, and when we went to Epic, one of our goals was to switch...
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Culture, Value
There are a lot of things that Epic provides that are included with the cost, but then there are a...
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Relationship, Product
There is nothing I would tell Epic to stop. However, the more attention Epic draws to themselves,...
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Loyalty, Relationship, Product
I don't care much about what Epic is doing, even though I'm driving my entire health system to Epic....
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Relationship
If I were Epic, I would be concerned about the new HHS and CMS leaders who see Epic as a vendor that...
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Product
Some features could be better in Secure Chat. In a previous electronic health record system I used,...
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Product
Secure Chat has been helpful, and I wouldn't want it to go away.
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Product
Not enough third-party technologies interface with Secure Chat, but Epic is trying to improve that....
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Relationship
Epic doesn't promise anything unless they are confident, so they for sure keep their promises.
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Loyalty, Product
We haven't configured everything yet in Healthy Planet. We are working on Cheers campaigns, which...
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Loyalty, Product
Everything is going well with Beacon. There are all sorts of IT challenges, especially around...
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Value
Epic charges for everything new. For example, the APIs with other solutions require a whole...
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Relationship
We have tons of access to executives from Epic.
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Loyalty
Epic announced that they were going to get into the ERP space, which they have been ignoring for a...
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Operations, Value
Epic’s ongoing training is very expensive and very generic. It could be specialized, or they could...
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Relationship, Product
It would be nice if Epic could find a solution to our road maps and the ability to maintain a road...
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Relationship
I like our relationship with our technical specialist. They are pretty savvy and very available, and...
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Product, Value
The specific and tangible benefit our organization has realized by using multiple solutions from...
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Value
Secure Chat costs a lot, but the cost encompasses all things.
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Operations, Product
When it comes to the solution working as promoted, Secure Chat obviously has a lot to do with...
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Loyalty, Product
The cash collections capability is the only deficit. It was behind, so we went with a third party....
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Product
Epic really does offer the best functionality. I am really pleased with Epic overall. Sharing health...
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Product
EpicCare Ambulatory EHR is just a lot. The good and bad thing about EpicCare Ambulatory EHR is that...
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Relationship, Product
Epic is doing a really good job of staying on the cutting edge. There is a lot of AI stuff out there...
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Product
EpicCare Ambulatory EHR’s blessing, the fact that it can do so many things, is its curse. Usually,...
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Relationship
We have no problems getting things fixed by Epic when we need to. The original salesperson that I...
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Value
With Resolute Professional Billing, we have seen some improvements in revenue, but we haven't really...
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Loyalty, Relationship
Epic has plenty of resources available that we can use to learn as much as we want. I don't recall...
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Product
EpicCare Ambulatory EHR is the best EHR I have ever worked with. It is pretty intuitive, and it...
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Loyalty
We are excitedly awaiting AI integration for EpicCare Ambulatory EHR. The big thing is that we use...
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Value
EpicCare Ambulatory EHR is the most expensive EHR I have used, and for a small organization like...
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Culture, Value
Epic was pretty up front with what the costs were going to be, and we didn't really experience any...
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Product
With our last upgrade for the solution, we were down for 40 minutes. When we had our previous...
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Relationship
Our Epic technical support folks and Epic management people get us what we need when we need it. The...
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Loyalty, Relationship
Part of Epic's success more recently has been getting all their customers through incentives,...
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Loyalty, Value
If I were hypothetically in the market for a new EHR, my number one vendor consideration would be...
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Value
Using multiple solutions from Epic has helped us reduce technology debt. Getting out of many...
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Relationship
Epic did some things early in their formation that initially probably didn't make it clear that they...
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Value
I have heard no complaints about the EP structured reporting. The users hardly ever complain. I...
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Operations, Product
Epic's update release process could be a bit more customized to our organization. They put a whole...
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Loyalty, Product
We are integrating EpicCare Inpatient EHR with a third-party solution for supply ordering and...
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Relationship, Product
It is super important to have multiple modules in the same EHR, and EpicCare Inpatient EHR does...
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Product
The benefit of using as many Epic modules as we can is that there is a common language, which...
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Loyalty, Product
I would still stick with Epic if we were in the market for a new solution. I haven't looked at other...
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Loyalty, Product
Generally, if we are using a third-party system now, we first looked at Epic's offering, and it...
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Operations, Product
Epic's system is hard to learn for the builders and IT staff. It has a lot of architecture that Epic...
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Operations, Product
There are a lot of busy screens in EpicCare Ambulatory EHR, and there is a lot of functionality to...
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Loyalty, Product
Care Everywhere is a feather in the cap. Epic's solutions fundamentally work. I have a lot of...
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Relationship
Epic way outpaces their competition. They are great partners on the customer support front. They...
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Loyalty, Product
EpicCare Ambulatory EHR has technology that provides a care management capability. That feature...
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Value
One of the great things about Epic is that they keep their promises. Epic's solutions require a huge...
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Culture, Loyalty
UGM was good. We always get something out of it. Epic had a lot packed into it about what they are...
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Relationship, Product
Obviously, Epic built all of the EHR suite to integrate with things. In terms of integration with...
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Relationship
Epic comes out with an executive report once a quarter with some levels of strategy on tactics for...
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Loyalty, Value
Epic is rolling out a lot of stuff, and that is great. I am trying to decide, when we start looking...
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Culture, Value
I am not going to say that Epic has avoided charging us for everything. We pay more and more. With...
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Loyalty, Product
There is always room for improvement. Before Epic, we had another vendor. There were some things...
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Product, Value
A benefit of having multiple solutions from Epic is definitely clinical satisfaction. Another...
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Product
I can't think of anything that Epic isn't delivering on the clinical side. I know that they are...
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Loyalty, Relationship, Product
Epic gives us a lot of push for adoption now. They changed their gold stars. Those aren't just based...
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Relationship, Operations, Product, Value
Resolute Hospital Billing is so much better than the solution that we had in the past. We are able...
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Product
Some of the system's denial dashboards could use more drilling options. We can use Slicer Dicer, but...
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Operations, Product
Epic has a tool called Payer Platform, but I think that tool is slow to implement. When I went to a...
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Product
I like the dashboards in Resolute Hospital Billing. We can drill into those. The system has a lot of...
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Product
When Resolute Hospital Billing goes down, it usually comes back up pretty quickly.
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Loyalty, Relationship, Product
Epic has not kept their promsies lately. With Epic's quarterly update, they said that functionality...
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Product
Epic's solutions are higher powered or more cumbersome than they need to be. Epic has gained a habit...
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Loyalty, Relationship
Epic is struggling to effectively transition to an automatic foundation workflow. Our organization...
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Product
Navigation is a little bit all over the place in Epic LTC. We have to go over here to do this, and...
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Relationship, Product
Epic could better meet our needs. There are significant gaps. Epic has some black and white...
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Relationship
Epic provides organizations with a tactical support resource. Who specifically an organization's TS...
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Product, Value
There could be more predictive tools in the driving tangible outcomes space to help bring some...
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Relationship, Product
We have a great relationship with the developers for the Epic LTC platform. However, because we have...
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Product
Epic LTC works. It is nothing overwhelming, but also nothing terrible. It doesn't always work the...
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Relationship
Epic's customer support is very good. Epic's customer support people know me. Epic is hyperproactive...
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Relationship, Value
Epic is very proactive. They are moving us along. They have a clear vision of the future that we can...
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Relationship
I can't say enough about Epic. I have been working for decades, and I have never had a relationship...
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Product
The protocol build and investigational use have been going really well. Epic is really pushing the...
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Product
There is some build within the solution that could allow us to have more options with order groups...
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Relationship
Whenever Epic finds a problem, they send out emails to let us know about patient care concerns,...
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Value
Epic has been better at avoiding charging for every little thing. They have always been pretty good,...
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Operations
Every time Epic puts out a new version, they always have their training documents. They also always...
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Culture
Epic does a great job of promoting the product. However, there have been a couple of times when...
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Loyalty, Product
In the Resolute Professional Billing space, Epic is getting to the point where they can meet all of...
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Relationship
The bottom line is that Epic is excellent. They are always improving and looking to find more...
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Product
I like that we can do everything in Resolute Professional Billing. The system operates well with our...
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Product
Healthy Planet is particularly useful because of its inherent integration with Epic's other systems....
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Loyalty, Product
Epic has made significant improvements to the system. The system is becoming more mature, and it is...
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Relationship
There is a little more executive involvement than I would have expected. At the various levels of...
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Relationship, Product
It is hard to say how the vendor is driving outcomes for us; I think the issue is as much on us as...
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Operations
I wish we took more advantage of the initial and ongoing training. Epic has a lot of good offerings...
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Product
In a general way, there are just so many different ways to do things. For a motivated end user who...
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Product
There is so much functionality that is still available to us that we haven't implemented; I don't...
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Relationship, Operations
I’m always looking ahead when I go to the user conferences and seeing what things we are going to...
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Operations
All the stuff Epic is trying to tell us to update, modernize, or use the foundation platform for is...
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Value
I would say Epic avoids charging for every little thing. But it feels like that might be changing a...
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Value
The software is not cheap, but it is a really high value. It is hard to imagine how we could spend...
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Loyalty, Product
I would like to see more integration between Resolute Hospital Billing and other Epic applications....
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Product
When it comes to reporting, I think that Epic has done a lot of good development for Slicer Dicer....
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Operations
The training is mostly up to the team to take advantage of. Epic offers all kinds of training. They...
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Product
We lost some folks due to Resolute Hospital Billing’s ease of use. They needed to go. However, Epic...
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Product
With Resolute Hospital Billing, I like the work queues. And I like the fact that we can pretty much...
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Operations, Product
People who were working here were used to doing things very manually. For them, using EpicCare...
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Product
Epic is constantly trying to make the clinicians' lives easier by automating things, reducing their...
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Product
I would like some more functionality for personalization. Epic does have that, but it is within...
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Relationship, Product
One benefit of using multiple solutions from Epic is the seamless integration. Epic keeps up with...
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Operations
Unfortunately, I would rate Epic’s implementation services between the middle of the road and the...
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Relationship
Epic will often give us a heads-up when there are issues, but we also have plenty of times where we...
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Relationship, Product
The advantage of having multiple solutions from Epic is that everything is in one place. That makes...
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Product
Resolute Professional Billing has a lot of automation tools. I would say that the automation that...
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Product
I would like more integration with the Care Everywhere information in EpicCare Ambulatory EHR. One...
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Loyalty, Product
There is a lot of flexibility in EpicCare Ambulatory EHR. As an organization, we can set the system...
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Loyalty, Relationship, Product
Epic is really working toward this now, but I would like to see a lot more AI integration. However,...
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Value
A lot of the time, when Epic develops new functionalities in the system, there are fees that come...
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Product
I have compared Epic to Amazon. When someone shops, they have a product, and then all of a sudden, a...
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Relationship
One of the challenges that the team has seen with Epic is that, as with anything, there has been...
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Relationship
With the team and folks who have had a lot of dealings with vendors, Epic has become the model for...
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Product
Better integration is the biggest thing that we have seen from using EpicCare Ambulatory EHR. I...
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Relationship, Product
The functionality in EpicCare Ambulatory EHR is pretty good. However, while Epic is investing in...
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Operations, Product
I'm not directly involved with onboarding, but I do a lot of work with new providers, especially if...
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Operations
We need to have better education for the nursing staff members and the other personnel who use...
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Operations, Product
Secure Chat is super easy to use. I don't remember the last time we had a glitch or any issue that...
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Operations
Epic was a great partner to work with during our implementation. I never heard anyone say a negative...
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Loyalty
Going to another EHR is not going to happen. We have had the solution for many years, and there are...
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Product
With EpicCare Ambulatory EHR, efficiency has declined because Epic has moved away from one-click...
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Operations
One of the challenges with training for EpicCare Ambulatory EHR was the sheer number of people who...
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Operations
I like the ease of use of Prelude. We were previously using two systems, and we had to watch to make...
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Product
Because we are using multiple solutions from Epic, we have one system where we can do all the things...
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Relationship
Recently, Epic has been really involved with our organization, and they have come on-site and really...
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Loyalty, Product
Epic is already developing the things I would like to see improved in EpicCare Ambulatory EHR. I...
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Relationship, Operations, Product
Epic’s update release process is just too rapid. The issue is that because they are doing it so...
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Product
Sometimes Epic is good at integrating third-party applications, and sometimes they are not. Epic is...
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Operations
I don't think Epic does a great job of training with ongoing stuff. They give us the tip sheet, and...
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Loyalty, Operations, Product
There are too many steps and ways to do everything in EpicCare Inpatient EHR. It isn't intuitive for...
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Product
Epic has a pretty damn good comprehensive inpatient EHR. It does what it needs to do. Relative to...
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Relationship
There is no company that can even stand close to Epic on support. The vendor has someone assigned to...
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Loyalty
Epic's whole AI strategy going forward is going to be pretty amazing. We are looking at coding,...
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Product
EpicCare Ambulatory EHR is relatively intuitive, and there are a lot of different options. The way...
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Culture
I am satisfied with the vendor's sales process and upgrade discussions. However, not everything...
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Relationship, Product
Judy Faulkner does keep the patient at the heart of things, and that is good news.
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Product
The challenges we face are consistent with longstanding issues in behavioral health, particularly...
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Loyalty, Relationship, Product
There are a few things Epic’s development road map is missing, but in general, I think they are on...
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Value
EpicCare Inpatient EHR is pretty expensive. Epic does not avoid charging for every little thing....
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Relationship
Epic is engaged. But previously, we have told them about challenges we have had, and they haven't...
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Loyalty
Epic’s technical infrastructure is excellent. And the internal integration is good. Also, Epic’s...
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Operations, Product
We now take updates for the system more frequently than we did before. With the less-frequent...
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Relationship, Operations
We are pretty connected to Epic. We have a fairly good two-way communication pathway. We are...
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Operations, Product
EpicCare Inpatient EHR is pretty simple and easy to use. Even when the system changes a bit, we can...
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Product
Having just gone through a conversion and toward a foundation, there are certain things we have...
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Product, Value
I like Epic's honor roll program. Epic actually gives us financial rebates.
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Relationship
We have put in an enhancement request to help us manage processes more efficiently, and I wish that...
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Operations, Product
One thing that stands out about Epic's system is its ease of use. It is also easy to train people on...
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Loyalty, Product
The integration of Epic's systems is key. We don't need our providers to have more than one thing or...
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Relationship
Epic has the best customer service model of any vendor I have worked with. They are phenomenal. We...
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Loyalty, Operations, Product
EpicCare Inpatient EHR is more complicated when we compare it to our previous product. There are a...
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Relationship
Epic has so much support. The people we work with are very good. When we are integrating with a...
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Operations
There are a couple of issues with the time difference from Epic’s time to our time. We have less...
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Loyalty, Product
EpicCare Inpatient EHR will meet everything that our organization needs. Epic has a big R&D team....
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Value
It is really good that Epic is starting to implement more AI tools and is not nickel-and-diming us...
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Product
Epic tends to oversell things. I would like them to have better tools for specialties. They have...
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Value
Epic always has options. If we only want one thing, then they just charge us for the one thing. But...
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Value
With Epic, it is great that everything works together, that we don't have to do actual interfaces,...
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Relationship
We don't hesitate to reach out to anyone at any level of Epic, and compared to other EHR vendors,...
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Product
We have recently run into some issues with EpicCare Ambulatory EHR's code after upgrades. There are...
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Loyalty
There are still a couple of third-party vendors that we are using currently that Epic has a product...
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Loyalty, Product, Value
We wouldn't leave Epic for another vendor unless something catastrophic happened, like if we were on...
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Culture, Relationship
Every year, Epic comes out with a road map. They tell us what they are going to do. It has been...
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Value
EpicCare Ambulatory EHR is fantastic. The next runner-up is not even close. We spend an awful lot of...
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Operations
We don't consume a lot of Epic’s training. We custom-built a lot of our own training. I do think we...
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Loyalty
There is a whole variety of other third parties we are using, but our intent is to use Epic's...
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Relationship, Operations
I have worked with a lot of other EHR vendors in the past, and most of them are really bad. It seems...
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Product
The piece that I really need is a population health solution. I’m not certain that Epic has...
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Operations, Product
Our last upgrade was quick. Our quirky little phrase is that we want our downtime to take as long as...
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Product
When it comes to integrating the solution with third-party applications, I don't think it is hard at...
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Loyalty, Product
Epic's road map is really aligned with our needs, or more precisely, with what I don’t need. For...
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Relationship
Epic is pretty good about proactive service. We can work with all different levels at Epic to solve...
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Operations
Initially, when we rolled out the system, the training from Epic was more robust. Over time, and...
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Product
I would like to see a better interaction between Resolute Hospital Billing and Resolute Professional...
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Relationship, Product
I want Epic to do so much more. For example, I want them to do a lot of things to integrate clinical...
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Operations
Epic has good resources for their implementations. Epic has done a lot with integration....
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Relationship, Product
Epic is always rolling out new functionality. They are trying to keep up with what is going on in...
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Product
The ability to attach a patient chart and have that chart review right at our fingertips is hugely...
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Product
As much as I love the on-call finder because it is easy to find in Secure Chat, it does not make it...
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Loyalty, Product
There is not much integration with Secure Chat, but some third parties don't have the capability. We...
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Product
The benefit of Secure Chat is that we are able to link to patient information and clinical...
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Product
The downside to using this solution is that there are a lot of secure chats, and the system...
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Loyalty, Relationship, Product
Epic doesn't offer practice management software or ambient speech yet. They are coming out with that...
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Operations
Every single one of my analysts came back from training and started building, and they said none of...
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Relationship, Product
Epic is very good at integrating things with our CIS, outside registries, and reporting.
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Product
Epic does not have a solution that works well for our specialty. They have a very lengthy road map,...
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Value
Epic charges excessively for every little chart access, especially with some of their more granular...
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Product, Value
One downside to EpicCare Ambulatory EHR is the cost. We also have users who complain about issues...
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Product, Value
The interoperability of EpicCare Ambulatory EHR, especially with other Epic organizations, is one of...
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Relationship
We have regular calls with Epic. They are always available. Epic could reach out more to ask what...
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Operations
Epic does a really good job at training. They provide us with tip sheets and PowerPoint...
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Product
The benefit of having multiple solutions in Epic is that we can see everything that is going on with...
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Relationship
We have technical support people from Epic assigned to us, and we talk to them often. We also have...
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Product
The one thing that we are struggling with is FQHC stuff. That is the one area that sticks out where...
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Product
There is stuff I want in Resolute Professional Billing that I don't have. With Epic, I'm always...
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Product
Sometimes there are too many screens and buttons in Resolute Professional Billing. Epic doesn't need...
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Product
Epic has their own underpayment system, but we don't take full advantage of some of the...
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Relationship, Product
I like the interconnectedness of Resolute Professional Billing. I like some of their reporting...
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Loyalty
Epic has a fairly expensive EHR. We use third-party solutions if Epic's offering isn't as strong as...
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Operations, Product
I don't know that I'm ever extremely satisfied with anything, but Epic did a fairly good job with...
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Loyalty
We aren't moving away from Epic. The system provides a single database for financial and clinical...
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Product
All of our practice-based registration staff members use Prelude. The fact that we can have a...
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Relationship
I think Epic does a pretty good job of being proactive. We do get notices from Epic. Epic’s...
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Relationship
I don't really work with Epic over the phone. We just set up meetings and have strategy calls. We go...
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Product, Value
The benefit our organization has realized by using multiple solutions from our core EHR vendor is...
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Operations
We do our own training. It is adequate, but Epic could do more. I think the training needs to be...
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Loyalty, Product
There are some screen changes that we have asked Epic for that would make Prelude easier to use. I...
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Operations
Epic doesn't provide ongoing training. Users have to get that training themselves. The information...
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Product
The system meets all of our needs. However, I wish it had more automatic content, like edits and...
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Relationship
Epic is very good at creating a vision. In Epic's visions, they are always moving forward....
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Operations, Product
The system is customizable. The hard part is that Epic just gives organizations the base. Everything...
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Product
I would recommend Resolute Hospital Billing. It is much better than what we had before. Resolute...
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Relationship
Epic does a good job of documenting the changes that are coming with updates and what we need to do...
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Relationship, Operations
There were a couple of things that weren't implemented perfectly in the system, and we felt like...
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Relationship
It is easy for us to get ahold of Epic's support. We can submit issues through Epic's Sherlock...
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Product
EpicCare Inpatient EHR is pretty easy to use. I know we pay a lot for it, but we get a lot from...
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Relationship
Epic is pretty in tune with customer needs and the trends that are going on. Epic tries to stay on...
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Loyalty, Product
There are some capabilities that we would like to have now that aren't available in the system. One...
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Product
Using Epic's systems is great because we can use our dot phrases and pull forward the appropriate...
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Product
Beacon's chemotherapy ordering module doesn't offer NCCN-compliant decision support the way our...
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Operations, Product
There are still some workflow issues in the system. Also, organizations shouldn't deploy Cupid on...
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Value
Cupid drives tangible outcomes. I would say that Epic receives high ratings for giving us our...
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Operations, Product
Epic is basically building workflows. I am not sure about delivering technology. The vendor's...
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Relationship, Value
Our technical support person at Epic is always available. Epic doesn't charge for every little thing...
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Loyalty
We outsourced our revenue cycle to a firm, and we realized that some of our frustrations with Epic...
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Culture, Product
Healthy Planet is not my favorite Epic module. It never has been. It is basically a grab bag of...
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Culture
We are stuck with the contracting model with Epic. Even though we are using a certain amount of the...
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Culture, Loyalty, Product
Healthy Planet was overpromoted as the solution that was going to make population health work. Most...
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Product
Our strategy is that if Epic does something, we use it. We very rarely venture from that strategy...
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Product
Things have been going pretty well with the system. It is a great product. Our providers really like...
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Relationship
Epic tends to release portions of a project in tiny steps. That is good, and it will get people in....
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Relationship, Value
Our Community Connect host is pretty good to work with. Some projects with them take a little longer...
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Relationship
The projects that we work on with Epic are very good. It is easy to get a technical specialist on...
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Culture, Value
Epic obviously uses a SaaS model, so any add-ons are going to cost us additional dollars.
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Culture, Operations, Product
The more complexity and modules we add with Epic, the harder it becomes for providers to manage...
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Product
Healthy Planet has a great reporting infrastructure to help us if we have problems and to define the...
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Loyalty, Product
We moved to Healthy Planet because we are an Epic-first shop. As a hospital system, we wanted to...
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Relationship, Product
Epic as a company has very high core values in terms of the way they deal with customers. We always...
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Loyalty, Product
I don't think that Epic has a mature ambient product yet. They have one coming down the pike, but it...
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Value
EpicCare Ambulatory EHR is very expensive, but we are able to benefit from it. Our analysts receive...
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Loyalty, Product
With such a large application that has so many components to it, we prefer to stay slightly behind...
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Product, Value
The big benefits that we have seen from the system have been with the quality of its care. We have...
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Relationship
Epic is very proactive, and their phone support is pretty good. We have our Epic BFF, but sometimes,...
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Relationship, Product
The system is a very high-quality product. For the most part, we don't have a lot of issues with the...
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Value
Right now, we are using the AI draft-response capability in EpicCare Ambulatory EHR. We are having...
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Relationship
My experience with Epic’s support has been pretty good. However, our Epic BFF fell off the map for a...
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Operations
The training was really bad. Epic could improve their training by providing more usefulness for the...
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Loyalty
My likelihood of recommending EpicCare Ambulatory EHR would probably be pretty high because, despite...
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Loyalty, Product
Our users don't feel like it is that easy to do everything they need to do in EpicCare Ambulatory...
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Product
Epic is great if an organization is mostly fee-for-service. Epic doesn't know how to do capitation...
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Product, Value
One big benefit from not using multiple EHRs is cost savings. Providers are especially happy with...
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Operations
Epic has not kept promises with new or ongoing training. We went with the Epic package for end-user...
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Product
There are certain clinical areas that are working very well in EpicCare Ambulatory EHR, such as...
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Loyalty, Relationship, Product
Epic is integrating many reporting tools. Old complaints are being addressed. Epic is also including...
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Relationship, Operations
Epic is very conscious about providing the best tool for a space and for certain functions, and they...
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Culture, Value
Epic charges for a lot of things. Regarding adding on the AI stuff, we were not on an all-inclusive...
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Loyalty, Product
Epic is becoming a monopoly. As more organizations go to Epic, Epic is going to become like...
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Product
We haven't had any problems with Healthy Planet. It is a pretty good product. We have been able to...
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Operations, Product
Organizations have to be really strategic when deploying the Prelude solution to account for their...
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Operations
While Epic lends some service and we can purchase shared services to help with training, mainly the...
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Operations, Product
Prelude is fantastic and easy to use. It is a very advanced tool. There are a lot of ways to do...
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Loyalty
We just aligned our technology stack to Epic, and we got rid of a lot of third-party systems and...
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Loyalty, Relationship
Epic has a good development road map, but we as an organization don't have the flexibility to take...
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Product
I wish that EpicCare Inpatient EHR had better telehealth services. I also wish that it had more...
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Operations, Product
Epic's update and release process is generally just a big pain. We do a few upgrades a year, and...
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Product
We usually don't integrate third-party systems with EpicCare Inpatient EHR unless our parent company...
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Operations
When we can get access to Epic's training, it is usually quite good. However, our ability to access...
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Relationship
I would love to work with a vendor that our organization has an unencumbered and personal...
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Product, Value
One of the tangible benefits that we have realized by using multiple solutions from our core EHR and...
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Operations, Product
It is tough to say what specific benefits our organization has realized from using multiple...
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Operations
I think we need better training for the system. Epic's systems are ridiculously complicated and...
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Product
In terms of new technology, Beacon is pretty much the best solution available. We have been able to...
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Operations
Beacon has many pieces, but all of them are needed. They help the system with integration. However,...
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Relationship, Operations
Epic's engagement is the best we have had, but we could still get a little more engagement from them....
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Operations, Value
The product is clunky with certain things, but it allows a lot of things. An integrated EMR is worth...
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Relationship, Operations
We have done a couple of things along the way. With the system's last upgrades, we didn't get a...
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Loyalty, Product
Reporting in the system is a disaster. When we first started, that was horrible. There is one...
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Product
There is a lot of hunting and pecking in the system. Part of that is due to the way the system is...
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Product
Epic talked about how we don't have downtimes in the system the way we did in the past, but that is...
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Product
The Epic campus is nuts. It is almost cultish. When I first got there, I was super frustrated...
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Relationship, Value
Epic has stars programs that they want us to apply to. Those are kind of fun. However, we do a lot...
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Product
I would like to see Epic make continued developments in Secure Chat's schedule integrations. The...
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Product
Secure Chat's biggest strengths are its ubiquity, broad adoption, and EHR integration.
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Loyalty, Product
Epic needs to do more feature developments. Beacon has been languishing in terms of getting new...
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Product
Beacon is stable, and it has good standards.
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Value
When we went live, Epic assigned a technical representative to our account, and we interacted with...
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Relationship, Product
I can't think of any improvements Epic could make right now, and that is a good problem. Epic...
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Operations
Epic has a very good, extensive training program. There is on-site training, and they also require...
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Loyalty, Product
The blood bank should be part of the EHR. That is one of the things that we would like to have with...
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Relationship, Operations, Product
Epic releases the release notes with each upgrade that list all the changes and their descriptions....
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Product
I like EpicCare Inpatient EHR’s flexibility because of the nature of the database and what it can do...
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Relationship, Product
The volume of changes coming with each release is difficult to accommodate with the recommended...
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Relationship, Product
One thing that is difficult with remote clients for Epic is that there are no productivity reports....
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Relationship, Operations
Epic has done a good job of understanding all of the system's regulatory components and the updates...
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Loyalty
I am really disappointed in our organization's decision to move away from Dorothy. Our providers and...
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Product
We have a banner for when a person is admitted to home health on the patient storyboard in Dorothy,...
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Product
I'm completely fine with Epic. We have been using Resolute Professional Billing for many years, so...
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Relationship, Product
I enjoy engaging with the platform. It serves the needs of the organization well and adapts well. We...
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Loyalty, Product
We went with EpicCare Inpatient EHR solution because it is much more efficient than our last...
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Operations
The training sessions from Epic were not tailored to our job roles. The training was the same for...
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Operations, Product
We did a lot of builds in the solution before we went live. We had a lot of enhancements that we...
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Product, Value
Beacon is a very efficient tool for patient care.
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Relationship, Product
Epic needs more pediatric-specific solutions.
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Relationship, Value
Epic's solution is expensive and can be complex, but it is exceptionally powerful. We have excellent...
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Product
We used the solution to marry our hospital and professional billing. We were able to adjust things...
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Product
With upgrades, there are bugs that come through that cause a lot of problems, but those usually get...
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Product
The professional billing side of the solution is difficult. It is a hard system to work in. From...
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Loyalty
If I were at another facility that was going to Epic, I would suggest that they build their own...
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Product
With Community Connect EpicCare EHR, I like being able to have one system where I can see both...
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Operations, Product
With Community Connect EpicCare EHR, we were trained on functionality only. We were not trained on...
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Product
We are using third-party solutions for things like document management, CRM, ambient speech, and...
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Relationship, Operations
Epic makes and keeps promises, but from time to time, we believe those timelines could be a little...
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Value
Epic doesn’t charge us for every little thing, but for every new module, there is a separate cost,...
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Relationship, Product
Epic is very open to integration and interoperability. However, when it comes to the details of...
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Loyalty, Relationship
I could see my satisfaction with Epic going down a little next year, and maybe that is because of...
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Product
Overall, Epic's system continues to be the foundation of ensuring safe, secure, and compliant...
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Product, Value
By using multiple solutions from Epic, we have achieved clinical-care effectiveness, ease of...
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Culture
We haven't yet realized the full potential of what Epic has to offer. A while ago, we realized that...
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Relationship
We have a very good relationship with our support teams and technical support people.
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Product
The system's reports are great.
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Product
We were able to put all of our claims from both our hospital and physician sides on one bill. We can...
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Product
Benefits of using EpicCare Ambulatory EHR include the system's ease of accessibility of patient...
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Loyalty, Relationship, Operations
Epic is aggressive in their development, and they adapt to changing needs. We are getting ready to...
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Relationship, Product
Beacon supplies the necessary workflows for the comprehensive support of both medical and radiation...
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Product
Resolute Professional Billing has its functionality. It is fully integrated with the Epic product,...
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Product
I would like improved ease of navigation in terms of follow-up activities. I would also like to have...
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Product
Resolute Professional Billing isn't something that I would consider to be very easy to use. The...
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Relationship, Product
We can get in contact with Epic. There are certain things that Resolute Hospital Billing can and...
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Loyalty, Relationship, Product
Epic is already working on optimization for their financial assistance module. I would like to see a...
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Loyalty, Relationship, Product
Epic is constantly reinventing themselves and trying to be on the cutting edge for hospital billing...
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Product
It might sound a little cliché, but we like pretty much everything about Resolute Hospital Billing....
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Product
With EpicCare Inpatient EHR, everything is right there. The patient information, the vitals, the...
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Relationship, Product
Epic has a couple of things in R&D that I wish they would get done. For example, they are trying to...
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Relationship
We don't have a market option comparable to Epic. I don't like the fact that Epic is leveraging...
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Loyalty, Relationship, Product
Epic is a good partner, as long as I stay away from the contracts. We have had to play catch-up over...
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Culture
Epic’s executives have agreed to some changes, but they have yet to deliver on them. As they have...
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Loyalty
We looked at Epic’s scheduling module again, and they are probably five years out in terms of having...
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Loyalty, Value
The pricing for Epic’s AI would be fine if all the capabilities were fully realized in that package....
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Operations, Product
We always have upgrades. The number of upgrades we have is the only thing that I have disliked about...
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Relationship
Epic listens to us very well. When we need something, Epic does what they need to do to get us what...
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Loyalty, Product
Epic has come out with some really good functionality for Cupid. Cupid was their last big build. The...
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Relationship, Product
In the last couple of years, Epic has been really aggressive about trying to innovate. I haven't had...
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Operations
Generally, I am not part of the training for my frontline staff, but I have people who roll up to me...
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Product
I am not nearly the expert with oncology that my oncologists or Beacon analysts are. However, from a...
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Relationship
Epic is pretty good about accommodating our update time frames and allowing special updates to be...
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Loyalty, Product
The functionalities that we are using other vendors' systems for that should be part of the product...
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Relationship, Product
It is hard to work with Epic in terms of third-party applications. We have an open-scheduling,...
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Product
We have not been given all of the tools we need to really maximize our use of the system....
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Product
I’m not big on Resolute Professional Billing.
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Product
By using multiple solutions from Epic, we have maintained the stability of our offerings to our...
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Operations, Value
I would definitely recommend Resolute Hospital Billing. If an organization can afford this Cadillac...
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Relationship, Operations
My recommendations for Epic are less about the program and more about their technical support...
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Operations
Epic is doing everything I need them to do. I'm also satisfied with Epic’s implementation services....
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Relationship, Product
The only hiccup regarding Resolute Hospital Billing working as promoted is that because Epic...
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Relationship
Community Connect EpicCare EHR is a great thing. Another vendor we have worked with has repeatedly...
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Product, Value
The outcome we have achieved from using multiple Epic solutions is that we have good analytics....
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Product, Value
EpicCare Ambulatory EHR is better than what we had before. The turnaround time for the notes in the...
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Relationship
A lot of our issues with the support team are just about communication. After hours, sometimes we...
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Relationship, Product
The vendor has really exceeded expectations. Things that we as clinicians think might make the...
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Product, Value
The main outcomes we have seen from using the solution are that we have great interoperability and...
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Loyalty, Product
I would love to see the expansion of remote and mobile tools. It would be great to have things like...
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Loyalty, Relationship, Product
One of our main goals with the solution was to really develop standard practices across our...
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Product
I would like to see a little bit more interoperability with institutions that are not necessarily on...
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Product, Value
With Prelude, we have enhanced and optimized the real-time eligibility functionality that Epic has...
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Operations, Product
Epic's system is by far the best product out there. But it can sometimes be hard to learn and...
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Loyalty, Relationship, Product
We are an Epic shop, so knowing that we are working with the best out there helps. But we have to...
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Relationship, Product
Epic’s predictive models work but are slower. Our old vendor's predictive models are actually...
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Loyalty, Product
Epic has started to see we need a FHIR API to work with certain things they have. We have App...
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Loyalty, Product
Epic’s interfacing is great. We have been doing some very novel, some calculus kind of integration...
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Relationship, Operations
Epic does really well with charting for every little thing. Epic is really careful. They have...
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Relationship, Product
With secure chat, Epic has been a little slower to do some things that we are all used to doing in...
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Relationship, Product
Epic is super strong with networking. Peer organizations have very common problems because with...
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Relationship, Operations
Epic has an ideas website and ways we can submit ideas. They are very open to things, and they know...
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Product
Epic is moving so fast now, and some of the standards they used to have time for are being pinched...
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Loyalty, Product
Epic's community deserves a pretty high score. They have some things they didn't quite develop fast...
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Relationship, Product
Epic is on Capitol Hill. Dr. Jackie Gerhart is testifying now about how to improve the healthcare...
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Relationship, Operations
I was just on a webinar with Epic, and it was all about ambient speech, AI, development, what is...
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Loyalty, Relationship
Epic has been working with us on a yearslong unified communications project. We are going to go to...
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Loyalty, Relationship, Product
We recently went through all of the vendor's road maps and saw where they are headed, and I feel...
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Loyalty, Relationship, Product
I wonder why Epic spends so much time on ERP. I think it is a fool's errand. They have too much...
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Loyalty, Product
We aren't using Epic’s ambient review technology (ART) to save time; it hasn’t demonstrated...
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Relationship, Product
Using Resolute Professional Billing has provided us with a level of efficiency that has kept our...
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Loyalty, Relationship, Product
We have looked to Epic for feedback and direction on workflow practices. There is also a lack of...
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Product
EpicCare Inpatient EHR is a beast, but from a new-user lens, I don't find it to be difficult to...
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Loyalty, Relationship, Product
When Epic is developing a product, their releases are pretty infrequent and meaningful. When they...
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Product
Epic is quite locked down in terms of what they allow for interfaces with outside vendors when they...
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Relationship
Every time we have anything online or new that we want to do, if Epic doesn’t have it, they always...
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Relationship
The only thing with Epic overall, and it is not their fault, is that there is a lot of turnover with...
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Relationship
The support from Epic is beyond outstanding. Epic always has a fast response for everything. They...
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Loyalty
Beacon promotes safety for the patient because of the different guardrails that it has; that is one...
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Loyalty, Product
The beauty of Epic's system is that it integrates with different systems. If I were in the market...
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Loyalty
On the credentialing side, we are using a third-party vendor's system. Our health plan wanted to go...
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Product
My low satisfaction with the product's functionality is not Epic's fault. It is our fault because we...
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Product
When it comes to front-end registration, there are some things in Prelude that are very much patient...
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Value
I don't know what the scope plan is or the reasons why our organization chooses to use the...
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Product
Epic keeps upgrading the solution. I still prefer some of the older components that Prelude had...
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Product
We have been using Prelude for several years, and it is a user-friendly application for most things....
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Product
Prelude's reporting is not as robust as we would like it to be. It seems to me that our analysts...
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Product
If we look at the overall quality of Prelude, including reporting and different things like that,...
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Product
Prelude is our main component that stores everything. We use the MyChart function, and we use the...
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Operations
We didn't necessarily have a problem with the implementation of the solution, but the training and...
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Relationship
I don't deal directly with Epic analysts, but we have our own analysts who deal with Epic. In...
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Operations, Product
Dorothy is not necessarily the most intuitive for those who are not very computer savvy, so they...
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Relationship
We had a situation recently where we had a work group involving the Epic and hospice leadership and...
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Product
I like that we can see across not only all the providers in our organization but also external...
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Product
The test environment and the environment where Epic can make changes don’t always match what is...
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Product, Value
If we had structured reporting in Cupid for vascular work, I wouldn't have to do so much work on...
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Product
We took what was available in Cupid and then did some tweaking to meet our providers' requests....
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Product
With Epic's system, there are a lot of clicks, and that makes things tricky, especially with the...
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Operations
The implementation for Community Connect Resolute was not as good, but I think the host site has...
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Product, Value
The thing that is working well with Community Connect Resolute is its efficiency. Everything is so...
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Relationship
I reach out to our technical support individual from Epic if I need anything. I don't necessarily...
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Value
I'm not 100% certain what our price tag is for Resolute Hospital Billing. I know it is very...
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Operations
Epic doesn't do a lot with training for Resolute Hospital Billing. I would like to see more training...
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Loyalty, Operations, Product
Epic is rolling out new technology. However, the rollout is a little slower than I would like...
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Product
I wouldn't say Resolute Professional Billing meets all of our needs. For the interoperability, there...
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Loyalty, Product
Epic has been a good partner. Resolute Professional Billing is still the best solution out there for...
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Product
One of the benefits of Resolute Professional Billing is that it consolidates the hospital and...
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Loyalty, Product
We do utilize some third-party solutions that we use for secure communications, so we use a...
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Relationship
Epic has really exceeded our expectations. Epic has already put stuff that we, as clinicians, have...
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Relationship, Product
I think Epic is the top of the line when it comes to responding to customer issues. As clinicians,...
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Product
There is a general ecosystem out there that is using Epic's software. Especially in academic medical...
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Loyalty, Product
I'm excited for Epic's road map because of efficiency. When we talk about clinician well-being, that...
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Relationship, Product
The system has been extremely easy. I feel like a lot of vendors work with Epic almost directly for...
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Product
I think it has been pretty clear that we are pretty happy with our product.
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Loyalty, Relationship, Product
Sometimes, Epic is a little behind in the entrepreneurial space. For example, with some of their...
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Loyalty, Relationship, Product
I expect Epic to continue with what they are doing. They had some staffing shortfalls in the last...
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Loyalty, Operations
Epic has made some good training changes. They have something called What's New that will come out...
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Loyalty, Relationship
I know what Epic is working on, so I know what is coming next. Epic keeps me well informed when I...
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Product
We have really good EHR satisfaction scores, and our provider scores are higher than average. Ease...
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Operations
I have seen a change in the quality of the training materials that Epic is providing us with, and I...
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Relationship
We have regular calls with our Epic BFF, and they bring topics to us. They are always willing to...
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Relationship
Epic is very proactive. When there are patient safety escalations, Epic will call us and give us the...
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Product
We work with a lot of reports in Healthy Planet, and I would say that the reports we use for the...
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Relationship, Product
The front user view by far surpasses anything else. The solution is generally very intuitive for a...
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Value
Epic has gotten better with their charges. During the pandemic, Epic gave out a lot of different...
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Product
Secure Chat is a tool that doesn't have associated metrics for patient care outcomes, physician...
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Loyalty, Product
We stay with Secure Chat because Epic is one of our preferred vendors, and we are trying to do...
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Product
The solution has the ability to do templated work, but the workflows are not intuitive. The vendor...
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Operations, Product
The solution has a lot of features, but we continue to see a lot of development with new features,...
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Operations, Value
Epic is expensive, and we have not received our money's worth. Epic’s training is weak. Half the...
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Relationship
All the stuff we care about is really good. There are certainly some minor challenges that we have...
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Operations, Product
I would rate the ease of use a little lower, but I would asterisk that by saying that I think some...
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Product
The Epic system’s functionality for integration and interoperability is fantastic. The challenge...
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Relationship, Operations
Epic's response is always really good. We are in really close communication with them through both...
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Relationship, Product
Epic is a great partner. Their product is great. We do need to put effort on our end into making it...
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Relationship, Operations
Epic just has a lot of areas where there isn't a clean set of best practices in the behavioral...
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Product
I'm constantly looking at my Pulse platform metrics and seeing where I can deploy informaticists to...
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Relationship, Product
While Epic gives me a lot of really usable data, I wouldn't give them top marks because they also...
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Value
Epic charges for things. They have a very complex charging matrix, and they are expensive. One...
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Value
EpicCare Inpatient EHR is a complex and expensive thing, but we get what we pay for. If someone...
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Operations
Every once in a while, there is a gap in Epic’s training. For example, when we went live with a...
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Relationship, Product
We have had issues with Care Everywhere. We had breach issues where we got bad information, and it...
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Product
Some things get a little wiggy in Epic's system, but a lot of that is on our build. Sometimes Epic’s...
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Product
Compared to other organizations, Epic is among the better vendors in terms of interoperability....
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Relationship, Product
Sometimes there are too many ways to do the same thing in Epic's system. That is a positive and a...
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Relationship, Product
Sometimes Epic makes decisions I don't understand regarding updates. Also, there are some road bumps...
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Product
What Epic has available meets all our needs. We are not live with everything, but that is by choice...
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Operations
The whole design of EpicCare Inpatient EHR is just brilliant. We have all our modules, and we have...
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Relationship, Operations
We like the amount and the ease of the education that Epic provides for us to find answers on our...
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Loyalty, Relationship
Epic is always looking to improve Beacon. That is good. Epic is definitely open to ideas and questions....
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Product
I understand that Epic wants things to be customizable and for each person's view to be based on...
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Product
With Beacon, I would love to see more interoperability between the different departments of a cancer...
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Relationship, Operations
I sometimes find that I know more about Beacon than the experts that Epic sends. That is a problem....
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Loyalty, Product, Value
I wouldn't buy Beacon again just for my cancer center, but if I were to look at it from a network...
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Product
While I am not a big user of Slicer Dicer, I have seen others use it. I just haven't dug in deep...
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Relationship
Epic is mindful of areas for opportunity. We meet with them, and they tell us whether they noticed...
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Relationship
Epic's people are very good listeners, and they do what they can. I might not be the person involved...
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Relationship, Product
We have finally gotten to the point where we are meeting with our hub organization on a frequent...
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Product
Integrating key third-party applications can be hard because integrations don't always fit the bill...
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Loyalty, Product
There are so many different Epic solutions out there. I'm not sure the Community Connect solution...
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Operations
The barrier when it came to the implementation was just the workflow. We had people assigned to do...
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Relationship, Product
With Community Connect EpicCare EHR, we can do what is called a batch pull or a batch release....
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Operations
How our hub organization goes about their updates and releases sometimes floors me. When they do a...
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Culture, Loyalty
A huge focus for our organization right now has been around tools for nursing, especially around our...
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Product
EpicCare Inpatient EHR has been a great product. It has fit the need that we have had. It is a...
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Relationship, Product
Epic has moved to a model where they are releasing quarterly updates, and we are required to take a...
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Product
Secure Chat is overall a good product with a solid road map, but it does not meet all our needs.
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Value
Epic charges us too much, but they don't nickel-and-dime us. We know what we are paying. Epic knows...
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Product
Epic is the market leader in what they do. With Care Everywhere, we can talk to everything that...
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Product
Epic is doing a good job, but there is obviously a lot more that they could be doing. I want Epic to...
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Relationship
For better or worse, we know how to get through to Epic's support. We find many more problems than...
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Relationship, Product
Epic's biggest problem is that they don't care about small clients. They care about what they think...
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Product
The solution's biggest strength would be its ability to capture demographics accurately and easily....
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Product, Value
Prelude is the registration module within our EHR, and it allows the user to register a patient,...
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Product
Frankly, Epic is introducing AI faster than we can absorb it right now. Given how long it takes to...
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Product
In the past, we were used to longer instances of downtime. Even if everything else was okay, the...
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Product
A third-party application that should be part of the EHR is for ambient AI, which everybody is into...
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Relationship
We have been Epic users for several years, so we no longer have easy questions. Every year, we...
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Relationship
Epic’s user web support is fantastic. Whenever Epic identifies potential safety issues, we get fixes...
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Product, Value
We are almost never charged for integration. Epic is continually adding things, like the Epic Aura...
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Product
There is not a good way in EpicCare Inpatient EHR to alert physicians when they have placed an order...
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Operations, Product
The most recent addition we made is going live on Epic’s Lumens product. It was not quite up to the...
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Relationship, Product
Epic has a physician builder program, and I have been through their standard program and the...
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Product
The ambulatory module is the strongest. The inpatient module is getting better. When Epic came out...
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Product
The user interface in EpicCare Inpatient EHR is still a bit inconsistent. Epic spent quite a while...
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Value
We definitely feel like Epic nickel-and-dimes us. I would mostly say that the AI side is where we...
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Relationship, Value
I feel like we need to add dozens of new people this year to keep up with what Epic is throwing at...
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Relationship
There is one specific person at Epic who has been working well with me this year. We have gotten...
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Relationship, Product
Epic is usually willing to align the utilization of their tools with core clinical focus areas or to...
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Loyalty, Product
We are still waiting to see how Epic will incorporate AI-enabled functionality and how that will...
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Relationship
The upgrade TS team is fully integrated with our team. The vendor is approachable and reliable and...
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Loyalty
We have multiple Epic systems, and we are building another because we are actually in the process of...
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Relationship, Product
Epic keeps their promises in terms of automation. They are going to automate all of our account...
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Value
With Epic, if we need boost work or anything like that, they will charge us. If we need their...
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Relationship, Product
Epic tries really hard to do everything, so their ability to work with other software is sometimes...
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Product
Epic is trying to deliver new technology. Unfortunately, insurance companies have a lot more...
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Relationship, Product
We have had Epic on-site a couple of times, and I can tell that they are really trying to help with...
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Culture, Value
With EpicCare Inpatient EHR, we overpurchased licenses, and the licenses were reupped. We were able...
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Relationship
Epic’s service is slightly different from what I experienced at a previous organization. My bigger...
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Relationship, Product
Epic keeps their promises because they don't overpromise too much. I don’t know that Epic’s update...
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Relationship
What I have discovered is that there might be an A team and a B team at Epic, and I think we got the...
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Product
While the product is stable and showing signs of improvement, the current oncology content is not...
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Relationship
The vendor is approachable, accommodating, and consistent, and they maintain a reliable relationship...
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Value
The existing pricing structure presents challenges, particularly in terms of long-term cost for...
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Product
Some drugs have unique doses. I would like the synopsis tab in Beacon to have a more transparent...
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Relationship
Overall, Beacon is a great product, and we have been very happy with it. It is also nice to have...
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Product
In Beacon, we like how we can look back in the synopsis tab in the oncology broad report. We can...
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Loyalty, Product
We like the ease of use of Beacon's treatment plans. There are some nice things in the system's...
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Product
Visually, the layouts of everything in Beacon are user friendly. I have used a few other products,...
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Relationship, Product
Epic is pretty proactive. We are integrating workflows into Cupid, so it rates top of the scale for...
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Relationship
Epic is Epic. They have a one-size-fits-all approach. We have to customize things on our own....
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Product, Value
Cupid is so damn expensive. There are always bugs, and there are always challenges with Cupid. Also,...
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Operations
Epic’s training is okay. Epic’s training is notoriously too general and not focused on the end...
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Product
Things have been good with Cupid so far. We have had it for a while, and our physicians are used to...
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Product
The biggest thing we did for our labs was to get a PDF spit out from our hemodynamics system and...
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Product
Cupid is a robust application. However, it is so robust that it can take a lot of digging to get...
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Value
With Epic, we have TS, and we pay quite a bit of money for it, but we usually don't get bills for...
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Loyalty
Cupid is part of our long-term plans because of the investment we have made in it, the functionality...
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Product
For structured reporting, Cupid is very flexible. It has very powerful reporting. Sometimes it is a...
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Operations
Our initial training from Epic was good. Our ongoing training is lacking, but that is a deficiency...
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Loyalty, Product
Now that we have optimized and customized the system, it is working really well with getting charts...
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Loyalty, Relationship, Product
In general, we have had to really work to customize the system, and we are still actively working to...
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Operations
Our Epic implementation was not that great. It was a struggle for us, but with the upgrades, things...
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Product, Value
I don't think it is either easy or hard to integrate third-party applications. If an integration...
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Relationship, Product
Community Connect EpicCare EHR has helped with transfers, and we can see where patients go and visit...
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Product
We used to have a third party that would do reports for us, and I had to take that data and submit...
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Product
We have two different instances of Epic's system. That did seem like a good idea because we got all...
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Loyalty, Product
The product has known problems, but Epic doesn't always address them sequentially. They launch...
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Operations
Epic’s support during implementations is not always that good, and there is not a whole lot of...
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Value
For my incentive-based payments, the product is the most important tool I have in my pocket. I have...
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Loyalty, Product
Good population health is an intersection between the individual and the group. If we don't build...
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Product
Epic should improve the personalized-pivot capability. Some of that comes down to much more...
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Product
The product is pretty good, but sometimes we are running a jet on a Ford Focus engine. The issue is...
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Product
Healthy Planet is really good for putting patients into cohorts. So if there are registered patients...
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Product, Value
Epic has the whole suite. There is nothing that needs to be bolted on. We save money and have...
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Relationship
I would rate Epic with a top score for support because of the dedicated TS people. The support model...
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Relationship
Epic keeps their promises, but their timetable doesn't always match our expectations. The larger the...
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Loyalty, Product
We have looked at taking the next step in our Healthy Planet implementation. We are going live with...
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Value
For Epic Compass Rose, value-based programs, and certified HEDIS, if we build an interface for ADT,...
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Product
We really appreciate having what we do have in Healthy Planet for population health reporting,...
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Loyalty, Product
We would like better linking to community resources for SDOH, but that isn't what drove us to Epic...
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Relationship, Operations, Product
The biggest positive of Healthy Planet for us is the ability to get additional data that we can then...
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Culture, Operations
One area that would be useful would be knowing at the frontline what exactly is covered and not...
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Relationship, Product, Value
The claims area is wonderful, and we have great support from Epic for charge interfacing. We have...
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Loyalty, Relationship, Product
In this solution, the federally qualified healthcare billing is one of our biggest issues that we...
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Product
I like the ease of access from one part of the system to the next part. We can jump from wherever we...
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Product
From an end-user point of view, there are so many pieces and connections between parts of the...
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Product
I do a lot of analytics in the system, and I'm able to work with the IT team, so I know the system...
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Operations, Product
The Slicer Dicer piece is kind of new to me, and it has been a little bit challenging to learn. It...
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Operations, Product
Some people love Epic's system, and some hate it. The solution and I understand each other well...
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Product
We are pulling data and collateral from a bunch of different people outside of the organization, so...
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Product
In research circles, there are things called ecological momentary assessments (EMAs), and basically,...
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Operations
With upgrades, the vendor does a nice enough job of cuing us about what is going to change and not...
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Value
Epic's system works much better than the system we used before and allows us to do more cool stuff...
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Culture, Value
With Epic's price plan, everything is typically bundled, so we can get a suite of tools. The system...
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Operations
We rely on our organization for a lot of training, and our internal team makes the training for...
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Product
This isn't necessarily Epic's fault, but the architecture around the exchange of clinical data in...
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Product
Healthy Planet definitely meets all of our main objectives and needs, but there are some issues...
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Operations, Product
While we appreciate the new technology and upgrades for Healthy Planet, one of the challenges that...
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Loyalty, Product, Value
When we switched over to Healthy Planet, one of the main positive feedback items we got was around...
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Relationship, Operations, Product
Healthy Planet has been successful, and I have been pleased by all of the different upgrades for it....
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Relationship
We talk to an executive at Epic regularly. Frequently, we have an internal meeting with our BFF, and...
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Value
EpicCare Inpatient EHR is expensive. I don't know whether Epic has to charge that much. I do not...
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Relationship, Product
Epic’s upgrades are rolled out pretty frequently. We just went through one recently, and Epic has...
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Loyalty, Product
We benefit from using multiple Epic solutions by getting as much as we can into one practice...
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Culture, Value
Epic is still driven by modules, and it is still a bit too a la carte for my liking. It isn't...
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Relationship
We don't depend too much on Epic's traditional support team. We don't call Epic proper unless there...
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Loyalty, Product
Previously, Resolute Professional Billing had Crystal Reports, and those reports were really good. I...
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Product
There are a lot of things that are built into Resolute Professional Billing. Claims are getting out...
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Product
The In Basket feature in Resolute Professional Billing is still not great. Through the years and...
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Operations, Product
There is not too much handholding from Epic to roll out upgrades. Some upgrades are really small,...
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Loyalty, Relationship, Product
Epic is working on things, but the Dorothy space is completely different compared to how Epic...
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Operations, Product
We don't like Epic's quarterly updates for EpicCare Inpatient EHR. I suppose we could do double...
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Relationship
Epic does a good job of keeping their finger on the pulse of organizations to make things better,...
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Operations
When we need to use Epic's training, it is fine. However, we do most of our training internally. All...
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Loyalty, Product
I think we want to use Epic's systems as a single ecosystem. I am happy that we are getting there,...
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Relationship, Product
Epic bashers talk about how we have to give a chance to independent software companies, but that...
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Product
It has bothered me for years that Epic has never developed tools for on-call physicians. I don't...
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Relationship
I genuinely feel like I won the lottery with our support team at Epic. We have key contacts, and...
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Relationship, Product
Within Healthy Planet, we have struggled with the limited support and likely discontinuation the My...
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Relationship, Operations, Product
Epic supports integration very well. I hear a lot from Epic customers about how it is hard to get...
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Product
Epic is innovating just fine, but with Healthy Planet, the fact that we have to run so many...
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Product
Healthy Planet is part of our core. We have a core platform strategy that is very Epic focused, and...
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Relationship, Operations, Value
Epic helped us really understand some key factors to ensure that we have received good installation...
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Operations
Something in our implementation was supposed to happen at a later phase, but external factors have...
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Loyalty, Relationship
Epic helped us change the things that we needed to change in order to provide better care to our...
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Operations
One thing that I like about Epic is that while they say that they have a training arm and things...
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Relationship, Operations
Epic has strong processes and quality control. They hire the right people, so their processes are...
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Value
Epic's cost is a major concern, and since they are an EHR leader, they appear to have little concern...
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Product, Value
Our organization has only been on EpicCare Ambulatory EHR for a short time, so it is pretty new. We...
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Product
We struggle in EpicCare Ambulatory EHR when patients integrate their communication with us. When the...
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Loyalty, Product
We use a third-party generative AI solution for a lot of functions, and in some places, we are...
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Loyalty, Product
We have adopted an Epic-first strategy, so if Epic has a tool, we want to evaluate it first. If it...
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Loyalty, Relationship
Epic is Epic. We have a few pieces of software in our organization that we consider to be our...
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Relationship, Product, Value
Cupid is great, but people either have Epic solutions or they don't. Because of that, a...
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Relationship, Operations
When we went live with Cupid, Epic put analysts on-site for some time to give us at-the-elbow...
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Relationship
Epic has been a great partner to our health system. They deliver on promises.
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Relationship, Operations
Our host's support and training model is inadequate, but that does not reflect on Epic.
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Operations, Product, Value
EpicCare Inpatient EHR is a great product that brings patients' medical records together. For the...
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Value
Epic charges for every single thing that they can think of. They charge for more things than they...
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Operations
We updated our API with EpicCare Ambulatory EHR and our telehealth solution, and that was painful....
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Relationship, Product
We can measure lots of things in EpicCare Ambulatory EHR, but not everything. Part of that is due to...
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Product
We are using other third-party solutions because EpicCare Ambulatory doesn't have the functionality...
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Relationship, Operations
I'm not very fond of Epic. They are always behind on timelines. I have attended Epic's webinars...
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Operations, Value
Epic has really good training available, but it is expensive to access. We have also customized our...
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Relationship
Epic’s support team is a nightmare. End users have to go through 10 people in their own...
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Product, Value
One of the tangible outcomes we have seen from using EpicCare Ambulatory EHR is that it is easier...
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Relationship, Operations
The BFF model is flawed. Our BFF is a great person, but they are assigned to another client for an...
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Loyalty, Product
We have good Epic integration with our ambient speech product, but Epic says they don't want to pick...
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Relationship, Value
One of our guiding principles is Epic first. We want to make sure that we are not buying the same...
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Value
I would love to figure out why Epic is making an ERP system. They should take those resources and...
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Relationship, Product
Healthy Planet is a good bit of software for what we need. We are happy with the risk coding in the...
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Loyalty, Product
There are a few things we need in Healthy Planet, so there is still room to grow. For example, we...
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Product
The echo structured reporting from Cupid is edited within our organization. It is very usable. There...
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Product
Cupid is what it is. It does what it does. Cupid sometimes crashes, and then we have to get things...
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Product, Value
Our goal with the system was to have easier integrations that could allow us to streamline...
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Product
Wave forms and blood-product integration are two of the biggest features that we would like to have...
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Loyalty, Relationship
One of our host site's weaknesses is that they don't really look at their strategic long-term plans....
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Operations
We are still figuring out the training part of the system. Our host site gave us extensive initial...
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Product, Value
The system's tangible outcomes were fast and huge. A lot of the hospitals in our region are on Epic...
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Relationship
With our host site's support, when we put in a ticket, we will get a response. However, it will...
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Value
Everything is part of our EHR now. We don't need a third-party application anymore, like an add-on...
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Relationship, Product
Our host site does a very good job of rolling out quarterly releases. They have also been really...
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Product, Value
We have a lot of work to do when it comes to optimizing Epic's systems. We are still struggling with...
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Relationship, Value
Epic rarely reaches out to us. I would encourage Epic's leaders to act like partners invested in our...
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Product
The system's structured reporting for echo meets nearly all of our needs because we can report on...
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Relationship
I like the flexibility that we have. Epic has people who are continually developing things and who...
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Loyalty, Product
When it comes to improvements with the product, one of the things we have talked about is structural...
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Culture, Value
Epic likes to charge us. The charges are what they are, but Epic is not flexible on negotiation...
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Operations
With EpicCare Ambulatory EHR, we take a lot of the training on our shoulders. We don't depend on...
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Product
EpicCare Ambulatory EHR addresses the full gamut of the needs of our ambulatory business, but...
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Product
With Epic, it is always better to have a single incumbent with a single foundation than to try to...
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Product
Epic’s update and release process has gotten a lot better. We used to do just one upgrade a year,...
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Relationship
Epic is great at providing support. My support people are amazing. We have a great connection with...
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Operations
I feel like I'm never really fully trained on Epic's solutions just because things change so...
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Product
I don't think EpicCare Inpatient EHR’s level of ease of use is only Epic's fault. It is our fault...
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Loyalty, Product
Epic is very nimble and quick. Before, when we wanted to send text messages to patients, we had to...
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Loyalty, Product
EpicCare Inpatient EHR is highly configurable, and we spend a lot of time making things work how we...
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Loyalty, Product
The number-one reason I love Epic is that they basically have an integrated platform. Our...
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Product
I think Resolute Professional Billing does a good job of keeping track of everything and creating...
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Product
Sometimes, when we are sharing information outside of our organization, we are a little trapped by...
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Loyalty
Secure Chat works exactly as designed. Based on the length of my experience with Epic, I see no...
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Product
EpicCare Ambulatory EHR is solidly built on a basic level. One thing that we often tout to our staff...
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Value
In the past, I would have given Epic a higher score because I didn't feel nickel-and-dimed. However,...
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Value
Our model is a bit tough because it is a bit different than other organizations' models. EpicCare...
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Product, Value
EpicCare Ambulatory EHR has definitely improved our employee satisfaction and patient satisfaction....
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Culture, Value
We have hit a new pricing tier with Epic. We have grown tremendously, and we credit Epic with a lot...
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Product
Epic's clinical communications have really low sophistication. Their clinical communications are...
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Product
There are gaps in the system that I would expect Epic to cover. I am using a third-party CRM...
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Value
Integration has been slightly more challenging with the system than I had hoped. We ended up...
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Relationship, Operations, Product
We brought on additional resources outside of Epic to help with our revenue-cycle stabilization. We...
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Operations
We had to redo our training from Epic. They must review the training that they already have. They...
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Operations
What I am seeing from Epic is probably better than average for a software organization. Our most...
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Product, Value
One benefit we have seen from using multiple solutions from Epic has been the integration of data....
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Value
It seems like we get charged for every little thing with Epic. However, I don't know whether that is...
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Relationship, Product
We are becoming a mature shop, and what I like about Resolute Hospital Billing is that we are able...
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Loyalty, Value
Going with Epic was the best decision we could have made at the time, but fast-forward to right now,...
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Value
My recommendation to Epic would be for them to connect more to things that are components of Healthy...
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Loyalty, Product
I have been very pleased with the continued development of what we see in the core of EpicCare...
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Relationship, Product
We generally take the approach that we are open to third parties only if the need is very...
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Loyalty, Product, Value
Epic's system is by far the biggest investment that we have made in any technology solution, and we...
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Product
Resolute Professional Billing is very stable. It is one system that I think continues to develop in...
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Operations, Product
I would suggest that Epic continue to develop and implement things with simplicity in mind. We want...
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Product
In terms of things that are delivered in MyChart, there is nothing wrong with the system's...
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Product
Resolute Professional Billing's biggest strength is integration. It is important for our patients to...
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Loyalty
We are excited to see some more AI features get implemented. In general, it would be great if Epic...
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Relationship
I have been really happy with the quality of our technical support folks. In the last few years,...
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Operations, Product
Epic puts a lot of effort into ease of use for end users. One of the examples of that is that they...
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Relationship
Epic has something called the Epic App Orchard, and in it, we can find arrangements with third-party...
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Relationship
Epic maintains a lot of contact with their user base, and their developers are from the healthcare...
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Loyalty, Relationship
Cupid is definitely part of our long-term plans. Epic is the market leader for a reason. They...
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Relationship, Operations, Product
It seems like our providers don't always know what they are supposed to do or how to stage their...
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Operations
There isn't any training for Community Connect Resolute. We get the occasional tip sheet, but there...
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Product, Value
The product is fine. Using multiple solutions from Epic is a huge benefit compared to using all...
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Product
We haven't found Epic's coding software to be sufficient. We have pursued a third-party HCC coding...
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Relationship
Epic has been extraordinarily positive and proactive about helping us get as much juice for our...
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Product
Resolute Professional Billing is a very complete revenue cycle tool. Revenue cycle things aren't...
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Product
Resolute Hospital Billing is the best on the market. Epic is also working on package pricing for AI....
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Operations
Epic doesn't really actively train us. We are responsible for getting people trained. If Epic is...
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Loyalty, Relationship, Operations
I would like to see a focus on performance versus Epic priorities. There is a disconnect between...
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Relationship, Operations
Epic is very qualified in everything they say, so they generally don't say something without a...
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Relationship, Product
I would say that Epic as a whole is pretty good. Community Connect EpicCare EHR is a good model. I...
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Culture, Value
Our host site's charges are not as black and white as I would like them to be, but overall, they...
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Loyalty, Product
A lot of the tools that we use for third parties are for specific procedures and things like that....
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Relationship
Our host site outsourced a lot of their frontline tech support to an offshore group. The folks at...
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Operations
Our host site has moved entirely over to an online computer-based training approach. That approach...
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Relationship, Product
Our host site has a really high requirement for encryption. I can understand that in this market,...
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Loyalty, Relationship
Our host site's road map is constantly changing. Our host site will tell us that something will be...
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Operations, Product
Community Connect EpicCare EHR as a product is kind of the industry standard. One of Epic's...
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Loyalty, Product
We would go with the system again with the caveat that we would probably first look at a different...
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Loyalty, Relationship
Working with our host site will allow us to have a more streamlined approach to answering our...
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Operations
Our host site doesn't keep promises when it comes to the implementation of integrations. Our host...
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Relationship, Product
Epic is really helpful, and I like that they are aware of what is going on in the industry. All of...
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Product
From a clinician perspective, there should be an EHR writ large in Epic. One example is with a PHR....
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Operations, Product
It has been a while since I have had any major service or upgrade with Epic, but the upgrades aren't...
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Loyalty
We are getting from the solution what we are willing to pay for and use, but there is functionality...
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Relationship
Epic is very good. I have worked with them a lot in the past, and I have talked about stuff with...
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Product
EpicCare Inpatient EHR can integrate documents well, but the vendor has more challenges with data,...
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Loyalty, Product
One thing that clinicians really want is information pushed to them. That does not require...
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Product
Epic should work on how kludgy logging on is. We have a third-party thing where we use our badge...
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Product
We use third-party applications for pacemakers, defibrillators, and imaging for the cath lab because...
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Loyalty, Product
There will be substantial movement in the market in the next couple of years that will come from...
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Operations
Epic always wants to give us training when we open the system and are actually trying to work. I...
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Product, Value
The integration and revenue capture are some benefits we have realized from using multiple Epic solutions....
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Culture, Product
The quality of Healthy Planet is great. I have no concerns about that. I just don't think the...
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Relationship
Epic does a beautiful job on their road map for Healthy Planet in terms of what is available, what...
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Relationship
Epic’s core product is very good. Everyone knows that. However, the biggest thing Epic could do is...
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Relationship, Product
Every time we get an upgrade or a feature release, it breaks more things in Resolute Professional...
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Relationship
Epic does not keep promises on timelines. With the ticketing process that Epic has in place for...
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Product
Resolute Professional Billing is a great program. I'm not knocking it. Epic is just lacking in some...
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Value
I don't see many of the bills or know of all the bills that happen, but with everything that Epic...
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Relationship, Product
The base program of Resolute Professional Billing is phenomenal. By using Epic for multiple...
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Product
We have been trying to get Epic to give us communication work queues. Epic says that is too much...
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Relationship
Epic is probably not going to change. I hope they do. Epic has a very egotistical view that they are...
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Operations
Our implementation of EpicCare Ambulatory EHR went as well as it could have within our organization....
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Value
EpicCare Ambulatory EHR is very expensive, but we absolutely couldn't do the things we do without...
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Product
It would be lovely if Epic could replace our dictation vendor. Our dictation vendor is one of our...
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Product
The only downside with EpicCare Ambulatory EHR is that there are multiple ways to do things in it....
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Product
EpicCare Ambulatory EHR has so much functionality that we can pretty much get away with using a...
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Product
Epic has made the automation of waste billing better since we have gone live on their system, but...
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Loyalty, Operations, Product
I don't know how Epic could make Beacon easier to use considering how complex it is. The system has...
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Relationship
Epic's support is one of their strong suits for sure. Anytime there is an issue, they will call us...
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Product, Value
One thing we like about Beacon is that everything is native to Epic. Being able to keep everyone on...
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Relationship, Operations, Product
Epic is very streamlined in how they do their upgrades and in what is available to us one to three...
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Operations, Value
From an install perspective, we brought on additional revenue people to help with the implementation...
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Product
Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....
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Product
We are several months into using Community Connect Resolute, and our financials are still very rocky...
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Operations
Our initial training with our Epic host site was pretty rough, and we don’t get ongoing training...
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Operations
I never want to go through the process of implementation again. I don’t know that anybody is ever...
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Relationship
Epic has 24/7 customer support, but it is just structured a little bit differently than other...
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Relationship, Product
Community Connect EpicCare EHR is reliable; we have not had any issues with it. The drawback of...
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Loyalty, Value
We don't want to start pulling data from Community Connect EpicCare EHR yet, so we reach out to our...
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Product
It is a process when we want to integrate something. Some organizations are new to the acute space,...
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Loyalty, Product, Value
Our portal utilization rate with Epic is around two-thirds. It was a bit higher in our previous EMR....
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Product
Epic's system has the ability to do scheduling, and we jumped on that bandwagon and asked whether we...
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Product
With Epic's system, we have way easier access to notes from specialists, ancillary services,...
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Product
EpicCare Ambulatory EHR is a powerful tool. It is superior to our previous EHR. The system is...
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Operations
The solution is great. Things are complicated in that we have split from an affiliation that...
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Loyalty
We chose to go with Community Connect EpicCare EHR because it was integrated. There is one solution...
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Culture, Value
With Epic, we have to opt into different packages. If those packages aren't part of the initial...
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Relationship
With Epic, we have a dedicated technical service team. Epic sends out regular updates, and our team...
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Product
EpicCare Inpatient EHR is sometimes hard for me to navigate. We just did an upgrade, and that...
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Product
EpicCare Inpatient EHR is the most used EHR in our area. That makes it a little easier to use than...
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Relationship
We always have to put in a ticket with Epic's customer support. If we are on the phone with them, we...
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Relationship
Epic continues to deliver a great product in a very challenging market. The customer service is exemplary....
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Relationship
Epic is good at alerting us to critical issues. Also, we recently had Epic developers on-site to...
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Loyalty
We decided to switch to Secure Chat even though we knew there would be some gaps in the...
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Relationship, Operations, Product
So far, the Epic updates and releases that we have gotten and the processes around those have been...
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Relationship
Epic is very accessible, and we have a good structure for support as well as some escalation paths.
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Product
Not just anyone can connect with Epic's system. Other systems have to be from valid third parties...
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Loyalty, Product
Fetal monitoring and breast-milk tracking are two things that we would like Epic to develop...
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Loyalty
We are doing an EHR optimization, so in the future, I expect us to have optimized our Epic EHR...
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Loyalty, Operations
We are in the stabilization phase with Epic's system, so there is a lot of learning and putting our...
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Relationship, Value
Epic does pretty well at driving tangible outcomes. Part of our challenge is that we have not...
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Product
We find little bugs periodically, but EpicCare Inpatient EHR works well and is pretty easy. I like...
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Operations, Product
I have found that with the ease of use of EpicCare Inpatient EHR, there is a big difference...
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Loyalty
There are a couple of third-party applications that should be part of EpicCare Inpatient EHR, like a...
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Relationship
I can watch our Sherlock logs to see my problems being listed and to see whether they are being...
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Culture
When we first started with Epic, we had individual licenses because we had several hospitals,...
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Relationship, Product
Epic is very responsive with upgrades. They have four updates a year, and we can choose what we want...
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Relationship, Product
Epic has supported us quite a bit with interoperability. We recently did a pump integration, and...
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Relationship
Epic has been very responsive in trying to meet all the commitments that they have made, and they...
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Product, Value
Healthy Planet is really helpful for us in terms of drawing a circle. Before I do a campaign around...
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Product
We are seeing a few challenges in terms of the usefulness of Healthy Planet with our behavioral...
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Loyalty, Relationship
We always want more recommendations from Epic. They are proactive about what needs to be done, and...
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Relationship
Epic does their best to keep their promises. If they tell us they are going to do something, they do...
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Operations
The training from Epic still lacks a lot about scaling practice allocations and flow. Epic is...
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Operations, Value
Our licensing costs went down with Epic, but our internal staffing costs and hardware costs went way...
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Operations, Product
EpicCare Ambulatory EHR is really complex. That allows it to do a lot, but in some ways, we can't do...
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Product
Our integrations with Epic's system are pretty good. The system is well integrated both internally...
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Relationship, Operations, Product
Epic's foundation system doesn't get a lot of revisiting with its old content. The new content gets...
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Operations
Epic's implementations and upgrades are good overall, but Epic often underestimates the amount of...
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Relationship, Operations
One thing that we see on a somewhat regular basis is that EpicCare Ambulatory EHR was an inpatient...
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Relationship, Operations
For Cupid specifically, Epic tailors each application so that we will have a dedicated support...
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Product
Most of the limitations that we have seen with Cupid haven't been Epic's fault, but the alternatives...
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Product
The big miss in the functionality of Resolute Professional Billing is that the professional billing...
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Culture, Loyalty, Relationship
Epic does a great job of giving us the tools and the people to help us figure out what needs to...
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Operations
Epic does really well in training. Epic really does put a lot of information out there. They have an...
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Product
Resolute Professional Billing does offer a means for a provider to be seamless in terms of how they...
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Relationship
Epic’s support is really good. We can call or email the support team. Epic’s technical support...
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Loyalty
We can't replace Resolute Professional Billing. I don't think that replacement would happen. We have...
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Product
Resolute Professional Billing needs to be more seamless between the professional billing and the...
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Product
Resolute Professional Billing is a fairly complicated system because it has so much in it. It has...
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Product
Epic doesn't oversell Resolute Professional Billing. They know what the issues are in Resolute...
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Culture, Operations
I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...
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Relationship, Product
The product is better than what we had before. Our previous system was very old and archaic, but I...
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Relationship
Epic is very proactive with compliance things, but with certain other things, they probably aren't...
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Product
Resolute Professional Billing is a transaction-based system that is very different than other...
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Product, Value
The benefits that we have realized by using multiple solutions from Epic have been streamlined IT...
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Loyalty, Relationship
Epic doesn't keep all of their promises, but that is more related to when they expect things to be...
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Operations
Due to the frequency of upgrades, there is a lot of information that we don't get the full benefit...
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Relationship, Product
I think Epic has a vision, and they do deliver on the vision, but sometimes it takes a long time....
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Loyalty, Product
The number-one thing Secure Chat needs to integrate with that it is not integrating with now is...
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Product, Value
I think there are problems with Secure Chat, but there is a lot of value in having the same vendor...
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Operations
There are no issues with Epic's training from the customer perspective. From the analyst's...
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Value
I am going to rate Epic between middle of the road and top of the scale for receiving my money's...
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Operations, Product
Beacon is stable, reliable, and best in class. There are not a lot of issues that come up. It is...
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Operations
One of the nicest features I have encountered is Epic University. Epic has training materials...
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Product
Epic is really good about usability when it comes to building in shortcuts and efficient...
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Operations, Product
If someone didn't have prior exposure to Epic's solutions, EpicCare Ambulatory EHR wouldn't be a...
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Product
Epic has something that puts all of the information I might need on a single screen so that I don’t...
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Relationship
Epic is incredibly involved. Epic has come to our organization to see how we use the solution, and...
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Loyalty, Product
Most of US-based oncology is delivered through Epic's solutions, and the thing that is really nice...
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Relationship
The thing that has been incredible about Epic and working with them is that they are incredibly...
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Product
The solution works really well. It is nice to be able to use it on a desktop, and it is nice to be...
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Value
If Epic moved their systems to the cloud, then we wouldn't have to fight for people to manage the...
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Relationship, Product
Epic needs to have an open mind. They still have two data centers and a third one on the ground when...
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Relationship
There is only one company that I would give an 11 out of 10, and that is Epic. I love them to death....
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Relationship, Value
Affordability, timing, and buget understanding are very important for Epic. Epic is bringing in AI...
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Relationship, Operations
Epic needs to improve their implementations and their technical support. The skills of Epic's old...
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Relationship
The quality of Epic's professional services is an area of opportunity for improvement.
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Product, Value
Healthy Planet has been great because it has worked really well with our other Epic applications to...
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Relationship, Product
Epic takes feedback to heart. They really try to develop solutions based on the feedback, especially...
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Loyalty, Product
If I were considering a new EHR, my decision would depend on the institution's size. If I were at a...
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Operations, Product
The ease of use is very good. The system is easy for me because I know the software. Some feedback I...
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Relationship, Product
The product doesn't glitch or anything. I have not experienced downtime. We do have a few challenges...
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Loyalty
The product is part of our long-term plans. I don't think anybody would like to change it. Getting...
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Product
It is a journey for some providers to review the charts before they see patients. Similar to the way...
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Relationship, Value
I have bashed on Community Connect a little bit, but the Community Connect model is the only way we...
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Product
When I get a certain report, it is very detailed, and I start looking at how we leverage the Epic...
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Product
Our reporting and analytics from Epic are pretty poor. I am being picky, but that is surprising...
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Commentary Summary
Comment Type Breakout