Epic Suite Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Product
Epic supports our integration goals and other needs. However, they can't always accommodate...
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Product
Resolute Professional Billing allows us to customize to what we need organizationally and to what...
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Relationship, Operations
Our upgrades usually go very smoothly. Things are only getting easier and easier. With all of Epic’s...
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Loyalty, Relationship
A lot of the big outcomes we have gotten to over the last few years have been driven by Epic or by...
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Loyalty, Product
EpicCare Ambulatory EHR is our number-one choice, and there is no second, third, or fourth choice....
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Value
Epic is so expensive, but at the same time, we have gotten our money's worth in the amount of money...
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Product
There are always little things we wish we could connect to within EpicCare Ambulatory EHR. When we...
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Product
The benefit of EpicCare Ambulatory EHR is also the problem, and that is that there are often so many...
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Value
The type of site I have really limits my use of Epic's product. The EHR is very expensive, and I...
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Operations
The initial and ongoing training from Epic is not quite as effective as it used to be. The initial...
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Relationship, Operations
Epic is very good with our upgrades, and their support is great. They also give us a lot of guidance....
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Product
The interoperability throughout the entire patient realm of care from Epic is unmatched to me. No...
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Relationship, Product
Epic maintains top-notch product quality; I would recommend them to anyone.
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Relationship, Operations
Epic has implemented better programs throughout the years, like the BFF program. They have a...
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Product
Most of our patients enjoy MyChart, can use it, and don't have any trouble with it. The system might...
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Product
Resolute Professional Billing is old school. It makes a physician enter every little thing. It...
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Loyalty, Relationship, Product
I don't know whether other products out there are better than Resolute Professional Billing, but I...
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Loyalty, Operations, Product
From an Epic perspective, our health system has let things lapse so much, but we plan to get onto...
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Product
With Epic, there is a lack on both sides of integration between the interfaces of the systems.
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Relationship, Product
There are some things we could do better in Prelude, but I feel like the problems are on our side...
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Relationship, Product
Epic promises all kinds of crazy stuff with every update. They do some things but not others. Some...
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Relationship
Epic’s customer support team is terrible. They take a long time. We submitted an issue several...
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Product
Overall, EpicCare Ambulatory EHR is a solid application, but the vast array of add-on modules can...
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Product
I like that there are so many Epic users across the United States. We can access Care Everywhere and...
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Product
The organization of MyChart could be better. It allows us to customize, and that is great, but it...
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Operations, Product
We try to use Epic's systems for anything that they can do. When we do upgrades, there isn't really...
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Loyalty, Product
We have some doctors who don't like Secure Chat. They don't like the fact that they can be contacted...
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Relationship
With MyChart, we don't really talk to people. If we need assistance, we are messaging back and forth...
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Operations
For training, Epic will send out things for us to watch or tell us to read through printouts, and...
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Operations, Product
The vendor doesn't always think about the clicks in the system. Instead, they think about making the...
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Product
When it comes to reporting in the system, there are many different levels of an order. The system...
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Operations, Product
I would tell a customer to be prepared to have multiple password changes. But that is very good...
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Operations
We would like Epic to help us learn about best practices earlier so that we don’t have to revamp the...
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Product
EpicCare Ambulatory EHR is a top-of-the-line product. Epic continues to innovate, and that is all we...
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Relationship
The R&D group from Epic actually met with us and helped us get a product that actually worked. They...
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Product
MyChart is a great communication tool. Our patients love it because it is easy to use. They can see...
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Loyalty, Product
We still have some issues with Secure Chat. When a user gets a message, they have to go into the app...
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Product
One thing that my staff loves is the pictures for ADLs. The pictures in the system are so great for...
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Culture, Product
With SNF, consolidated billing states there will be a daily rate. The good thing about that is there...
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Loyalty, Value
I was on the committee that helped decide whether we were going to go with Epic or another vendor....
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Relationship, Operations
I would buy Epic LTC again if I had great Epic people assisting me. In the beginning, our support...
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Relationship, Product
Epic has kept promises for the most part. Their reports need the most work. That has been the...
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Value
The price tag on Epic LTC hurt our hospital. It was expensive. Being in an independent facility hurt...
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Operations
The upgrades have gone much better than the original implementation. There was more downtime in the...
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Product
I love MyChart. It is fabulous to have the patients and their families be able to see the charts and...
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Operations, Product
I help out in a lot of different areas, so we are working in a lot of different workflows that have...
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Loyalty
Making sure that our call schedule is integrated is our biggest challenge. We are getting there, but...
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Product
With Cupid, we have really turned around some of our physicians’ instruction reporting, and the...
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Relationship
There is not a lot of support available on hand.
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Product
Healthy Planet has a nice integration with other things like Care Companion, MyChart, and some other...
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Product
Cupid has been very easy to integrate with. It has allowed us to send order messages and exchange...
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Product
For Cupid, cath is a fairly well-defined area where we can get very point-and-click oriented. The...
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Product
When we get beyond normal therapies and into specific areas like an L4 lumbar artery, Cupid has not...
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Operations, Product, Value
With Cupid, we end up getting a toolbox for in-house developers, so as new things come along, our...
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Culture, Operations
We went live on a certain Epic system, and Epic promised us that we wouldn't have any issues and...
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Relationship
Epic has a very siloed and divisive company base. They have a lot of departments that don't talk to...
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Relationship, Product
We have had some struggles with the way the system is used between us and an affiliate. I like the...
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Culture, Relationship, Value
Epic promotes things and promises things. I know that that is a sales tactic, but they will come in...
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Loyalty, Operations, Product
The system will stay at our organization. It isn't going anywhere. I know that Epic has their...
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Operations
The system is simple and intuitive when it comes to navigation, training new users, and completing...
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Relationship
The support that we get from our host site can be very frustrating at times, but that is because of...
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Operations, Product
I don't know how contained other organizations that have Community Connect are in terms of...
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Relationship, Product
Epic’s pace of development is right, and they have definitely gone in the right direction when it...
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Relationship
Epic does a really good job. I interact most directly with our Epic TS person, but the interactions...
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Relationship, Product
For the number of release notes and upgrades or enhancements that Epic has, Epic does a really good...
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Product
Epic’s Hello World works really well for sending things out of the product suite, for texting, and...
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Relationship
I want to express a huge appreciation to the employees at Epic. They are so patient and thoughtful...
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Relationship, Operations
On numerous occasions, Epic has done their immersion trips with us, and I love the trips where they...
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Product
Epic continues to provide quality software that supports a broad range of needs. The software is...
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Value
Some of the costs from our host site seem inflated. We have internal people who could do something...
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Product
Our previous EMR was terrible and a piece of garbage. Compared to that, Epic's solution is really...
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Operations
Our recent upgrades for the system have gone quite well, but we have had major issues with training...
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Product
We know that there are things in the system that could be more integrated. We are dependent on our...
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Relationship, Product
Epic is a beast and a monster. We work with Epic people who are scattered around the country....
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Relationship, Product
There are some things that we wish we could change in Resolute Hospital Billing, but the vendor...
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Relationship, Operations
During upgrades, we sometimes run into issues. When that happens, we try to attack the issues and...
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Product
The product is so customizable that it makes it very easy for the analyst to create four different...
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Operations, Product
Epic does a really good job of doing usability testing and counting clicks. Their data is amazing at...
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Operations
The trainers around here have specific modules, and they train on how the software works. Then the...
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Loyalty, Product
We evaluate new products all the time, and there are certainly best-of-breed products that have very...
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Relationship
Epic’s people are great to work with, and I think Epic has certainly worked hard to make sure we are...
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Operations, Product, Value
While implementing Resolute Professional Billing, we were bogged down a fair amount the first few...
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Product
One of the biggest things we see in EpicCare Ambulatory EHR is that problem-based charting is not...
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Product
Overall, EpicCare Ambulatory EHR is working well. We are getting through our notes and adding new...
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Product
One challenge we have with Epic is that we can see a report in Care Everywhere, but we can’t act on...
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Product
There are two pieces that need to be improved with Healthy Planet. One is that we need campaigns on...
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Operations
Our expectation for Epic training was that we would do some eLearning training such as videos and...
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Operations, Product
There is still a lot for us to learn about Resolute Professional Billing. For instance, we had a...
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Relationship
On the revenue cycle side, Epic has been fairly good in helping us. They are accountable in meeting...
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Value
Epic strives to be very automated in terms of releasing charges. If Epic sees something as a clean...
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Product
In Resolute Professional Billing, there are a few ways charges get added. One way is by manually...
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Operations
The majority of our analysts were training and building simultaneously in our implementation. We...
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Product
The system is busy, and finding what we are looking for is a bit of a challenge. Sometimes, I don't...
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Relationship
I have been really impressed this year with how Epic has brought in a lot of document support for...
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Relationship, Product
I don't think that Epic is great with their proactive service. Epic is very siloed. Reporting in...
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Operations
Since the implementation, our model is that brand-new staff members take the online Epic-based...
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Culture, Value
One of the things that I really loved was that Epic changed the way that they were licensing Healthy...
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Loyalty, Product
I would never go away from Healthy Planet because it is integrated with Epic's other systems. I'm a...
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Loyalty, Relationship
Epic has been really good. We have been looking at what we need to do to really bring Healthy Planet...
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Product
Community Connect EpicCare EHR does what I want it to do. I like its order sets. I think they are...
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Product, Value
Epic definitely drives tangible outcomes. One of the best things about Epic is that we can see a...
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Relationship
There is a lot more we could be doing with MyChart. We like having a portal that is integrated...
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Relationship, Operations
Our billing process is different from that of other facilities, but our host doesn’t listen to us...
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Operations, Product
There is a lot of focus on getting staff trained on how to use the EMR, but there is a training gap...
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Loyalty, Product
The integration with Community Connect EpicCare EHR doesn’t work right now, but it will work better...
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Product
Based on our experience, I wouldn’t recommend Community Connect EpicCare EHR, but improvements are...
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Loyalty, Relationship
Things with our host site are getting more collaborative. We have more on-site support, and some of...
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Loyalty
I am hoping Epic is going to really deliver on some of their AI pieces that they are working on....
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Relationship, Product
Epic is usually a step ahead of us on integration stuff. They seem to be really proactive about...
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Operations
Our host is still learning. We knew there would be some issues, but our installation of Community...
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Operations
The training given to our host site by Epic wasn’t the greatest. They had training for some things,...
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Culture, Value
We have invested multiple times the amount we were originally quoted to implement Community Connect...
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Relationship
It took a lot of pushback to get our host to pay attention to the fact that things were not going...
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Relationship, Value
Our host used to send people to fix things on our dime, but they apologized and started sending...
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Relationship
We have an executive BFF at Epic who we meet with regularly. One of the top executives hosts a...
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Relationship
I don't think the vendor executives are very involved, at least they haven't been from what I have...
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Product
The long-term care product needs to be more revenue driven. It needs to focus on how to maximize...
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Loyalty, Product
When we do have builds, those take quite a bit of time. A long time ago, Epic said they were going...
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Operations
EpicCare Ambulatory EHR is a big investment. We have to have Epic come in. We sometimes expect...
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Loyalty, Product
If we were in the market for a new EHR, our first choice would be Epic's system because there is a...
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Loyalty, Product, Value
Probably the biggest benefit of this product is that we can pull information directly from the Epic...
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Culture
I don't think Epic really makes promises because we know that there are some things they just can't...
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Relationship
Recently, the vendor came on-site. That was nice of them to actually come on-site to hear the voice...
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Relationship, Product
We oftentimes run into issues with the product. The product is not amazing, especially for our...
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Relationship
I would rate the quality of Epic's support pretty highly. The vendor's support people are very...
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Relationship, Operations
Epic has a great help structure. They have Galaxy, and they provide a lot of guidance. Because of...
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Operations
Epic’s training is pretty good. They come out with visuals, have user conferences, and publish best...
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Product
The product has a lot of flexibility, but with flexibility, it becomes difficult to manage. Epic is...
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Relationship, Product
Epic meets our needs. They evolve with the industry. From our EMR to our financials, everything is...
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Relationship, Operations
A lot of times, our Epic person has to go back to the R&D folks. That takes a long time. Two things...
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Product, Value
There is a lot to EpicCare Ambulatory EHR. There are a lot of different ways to do the same thing....
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Relationship, Operations
On-site support is key in regard to what I would like to see with Epic’s training. And there is an...
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Culture, Value
Epic won't necessarily charge for some things, but we have to go through a whole process.
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Product
Epic could have more integration with everything. I think with AI picking up, there is a better...
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Product
One of Healthy Planet's biggest strengths is that it is directly integrated into our ERM, so all of...
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Value
Epic could improve some of their costs and analytics in Healthy Planet, like their ability to...
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Product
For end users, Healthy Planet is baked into the Epic experience unless users are in a certain role...
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Loyalty
We want Epic's value-based management dashboards because those will give us a lot more insight into...
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Relationship, Product
The company has many solutions for issues, and that makes many problems easy to solve; however, some...
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Operations
As part of our implementation, we were told that certain things would work in a certain way, but...
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Operations
Epic did a terrible job with their onboarding. We were trained on an older version of the system...
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Culture, Product
Epic could have made their functionalities and workflows a little better. They promoted their system...
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Product
One of the issues that I have with Epic is with coder productivity. The product gives us good data...
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Product
Dorothy is complicated to use, and reporting can be a struggle. There are a lot of areas to go to...
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Loyalty, Relationship
Dorothy has its benefits, but for our type of business, it is a bit of a struggle. Epic does try,...
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Relationship, Product
With us being a Community Connect site, we don't get everything that Epic truly offers, so that has...
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Product
Overall, Epic's system has great functionality and has probably been one of the better EHR systems...
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Relationship
Unlike other vendors, Epic will stick with us till the end of a conversation. There is not a time...
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Relationship, Product
I would recommend Epic because of their clinician satisfaction, data, touchpoints, interoperability,...
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Product
Some of Epic’s applications have different formatting when it comes to a presentation. I don't...
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Relationship
The Epic executives I deal with are good at their jobs, and there are escalation points.
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Product
The infusion module in Beacon is tough and clunky for end users, especially when it comes to...
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Product
Usability and treatment protocols are some of Beacon’s strengths. Also, the solution does thorough...
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Value
With Epic, we pay when we first implement a module, and there are also yearly fees. The vendor...
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Operations
Epic is good at organizing training and getting their customers to come up with a good training...
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Relationship, Product
Overall, things are going really well with Epic. We continue to really push ourselves to be premier...
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Loyalty, Relationship
Moving to Epic is the right move. Customers should do what Epic tells them to do and adopt as many...
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Product
The best and worst thing about Epic is that they use a single code base. Their products work well...
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Product
EpicCare Inpatient EHR has a lot of safety features that other systems don't have. I like my job...
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Loyalty, Product
Some of the best-in-class solutions do a better job with certain capabilities than Secure Chat. For...
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Product
Secure Chat ties the clinical communications tightly with the patient piece. So what the product...
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Product
I don't know whether anything could be better than EpicCare Inpatient EHR, but people can always...
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Product
The product’s Find a Doctor space is a gap. It doesn't seem to really fit well with the rest of...
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Value
99% of the time, Epic’s charges are not an issue. But there have been certain situations where it...
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Loyalty, Product
We started with the program a long time ago. We never had the Foundation System. Many of our...
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Relationship, Product
Data segregation is going to hit us like a brick wall at some point. We are very flat-footed in our...
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Relationship, Product
Epic has become very nimble. We historically have had optimization groups for our ED that were very...
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Product
We often say EpicCare Inpatient EHR is the Cadillac of EHRs. Epic is head and shoulders above their...
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Product, Value
Sometimes the delivery of new technology is a little slow, but EpicCare Inpatient EHR is a huge...
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Relationship, Product
We have taken all the Secure Chat upgrades. Epic is very helpful if we need assistance while we are...
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Operations, Product
Secure Chat is easy to use, just like any other texting interface. If we know how to text, we can...
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Product, Value
Our host isn’t on the latest and greatest version, so we don't always get all the updates. We have...
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Product
Overall, things with Community Connect Resolute are going well. It is easy for our staff to use and...
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Value
Epic charges us for things that we expected would be included in our EMR, like Beaker. Beaker is an...
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Product
There are little things that EpicCare Inpatient EHR doesn't do. My biggest complaint is that the...
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Product
The system has a lot of issues. We do a lot of upgrades to fix issues because there are sometimes...
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Product
EpicCare Inpatient EHR does 99% of what I want. The system is easy to understand, but it isn't...
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Product
One thing that I like better in another vendor's EHR is that if someone puts an order set on a...
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Relationship
The vendor's customer support people are always available to answer us, and we meet with our team...
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Loyalty, Product
Unfortunately, we use Community Connect Resolute. We couldn't afford Epic's full system, but we...
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Operations
Epic's training is pretty basic. Epic doesn't train people on how to use their workflows. They train...
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Culture
Epic tends to oversell themselves. They don't make any promises, so I guess they do keep their...
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Relationship, Product
Epic is starting to make some changes to things that were already working and easy to use. We feel...
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Product
My biggest issue with Epic right now is that we are seeing more and more patients come in with their...
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Relationship
The difficult thing with Epic is that everything has to go through our host site. When I have an...
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Value
I am not sure what we are paying Epic, but with what I know from my history with them, we are...
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Product
The system is good for what it does. The vendor's upgrades are usually useful. The system is stable....
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Loyalty, Product
The biggest reason we are leaning into Healthy Planet over other tools is the actionable value of...
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Product
Most of the population elements that we are really looking at are for things like mammograms,...
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Product
We lean a lot on Epic's system as a foundational tool. Instead of arguing about every decision, we...
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Product
The product's integration and standardization across our facility give us excellent patient handoffs...
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Product
Epic updates the MDS well. It is nice how documentation is automatically mapped to the MDS and our...
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Operations, Product
The only issue we seem to have is not necessarily with the program itself. It is with the way we...
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Loyalty, Product
Our long-term care module works wonderfully as long as our staff members use it. The vendor doesn't...
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Relationship, Operations
If we need something, we can get good training from Epic. The vendor's support people are pretty...
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Relationship, Operations
Epic is not as helpful as we need them to be. They have let the training slide tremendously since...
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Relationship, Product
Resolute Hospital Billing is the best in the market but still has issues. Epic provides us with the...
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Loyalty
We aren't quite settled in terms of what we are doing with Epic. We try to please every person who...
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Loyalty, Operations, Product
We just did a major upgrade for the system, and things seem to be going a lot better. We were on a...
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Product
Some of our frustrations with Epic have to do with capturing charges and knowing which buttons have...
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Product
When I get frustrated with the system, it isn't because the system is awful. We have taken some...
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Product
My frustrations with the operations side of the system don't actually come from my day-to-day use of...
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Product
EpicCare Ambulatory EHR pulls in data from outside organizations and tries to present it in a...
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Product
Our local build of EpicCare Ambulatory EHR didn't necessarily include all the workflows that would...
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Loyalty
We are on an older version, so I think the new version will be better, but the issue with the...
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Loyalty, Product
Epic has continued to improve their 15-minute checks, the solution for monitoring where kids are at...
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Product
Epic needs to continue to work on better ways to protect minor confidentiality in the setting of the...
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Product, Value
The product is easy to use, and it is reliable. The product does drive some outcomes, but they are...
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Relationship
We have regular calls with Judy Faulkner, so I'm very happy with Resolute Professional Billing and Epic....
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Product
Epic's systems are clinically the Cadillac for bigger hospitals; they are the best out there. But...
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Value
Epic is charging us for everything they can.
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Loyalty, Product
We have had upgrades for Epic, and they have gone okay. Some of the changes are just cosmetic, and I...
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Relationship
Epic is a wonderful vendor and is great to work with. They document the heck out of everything and...
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Loyalty
Our initial focus was on getting an integrated solution. Our next focus is on having a tool that...
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Operations
Nothing went wrong with the product during our last upgrade. When Epic does training, they try to...
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Product
Epic is pretty good in terms of patient financial experience, like how the patient interacts with...
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Relationship
Epic is great. Who we get ahold of is hit or miss, but that is how things are at any place. We are...
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Relationship
Epic has a monopoly, and they are a big shop, so we can't get the small updates that we want. If the...
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Product
Resolute Hospital Billing isn’t particularly easy to use. It is pretty, and it has buttons, but it...
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Relationship
Epic comes in and looks at our build after we use their system for a long time, and they compare us...
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Relationship
We have a TS person who we work with directly on most of our concerns, so we don't have to place...
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Loyalty, Product
The satisfaction rates that we get from patients within our long-term care facility are really high....
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Relationship, Product
Sometimes, Epic provides things that our organization can't implement quickly because of staffing...
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Relationship
Epic does a very good job of staying ahead of regulations so that we can do our reporting. Epic is...
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Relationship
With Epic, we have our BFF, and then I still reach out to my salesperson if I have a question, such...
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Product
MyChart is a feature-rich product. That makes it complicated, but the vendor has done a lot to make...
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Loyalty
Epic is getting into AI things right now, and we are looking at some of their new modules, like...
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Loyalty
We are working on the transition to Epic's Hello World solution. That solution will work with...
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Loyalty, Product
Epic's integrated solution has all the pieces. One of the things we are working on right now is...
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Loyalty, Product
Epic has a really good dashboard for physician productivity in terms of what they are doing, what...
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Product
The system is complex, but its ease of use is getting better. The product is solid, stable, and...
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Loyalty, Product
Epic's systems meet our integration goals. We want to have one vendor and one product. Then, we want...
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Product, Value
Epic gives us nice reports on how much money we are saving now. For example, a report may say that...
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Product
This module is the best-of-breed product. I can't think of anything bad. Obviously, there are...
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Relationship, Operations
Epic brings their immersion teams in. Those are the programmers who wrote the system, and then Epic...
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Relationship
I have regular meetings with people from Epic. They are available to answer my questions.
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Product
One issue that I have with Resolute Hospital Billing is the reporting. There still isn't a great way...
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Relationship
Epic keeps all their promises eventually, but they are not always on top of things. We can’t always...
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Relationship, Product
I like the option patients have to request scheduling or medications and the ability they have to...
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Operations, Product
I wish the process for a video visit on MyChart were more user friendly. For example, the patient...
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Product
As a patient, I love MyChart. I try to get people I know to go to hospitals and health systems with...
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Value
MyChart is not cheap. We pay per patient. When a patient logs in to MyChart, we get charged. There...
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Operations, Product
I don't think we have had any issues with upgrades, and Epic rolls out a lot of new features and...
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Product
I find MyChart easy to use. It could probably be better. Some of it is clunky, but that could be...
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Relationship
If there is a problem, Epic gets right on it. Then, all of a sudden, they have other developers involved....
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Relationship
Epic reaches out to us. Sometimes they tell us about things that are broken that we don't even know...
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Product, Value
There is good patient involvement thanks to MyChart, and it allows providers to stay on top of things....
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Relationship, Product
We can't keep up with Epic sometimes. They move where the industry needs them to move. When we...
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Relationship
We recently did a reevaluation of our timelines, and that was very helpful for our Epic BFF. They...
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Product
For Healthy Planet, we need AI to be more prognostic for more identification of and outreach to...
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Relationship, Operations
We have a good relationship with Epic, and our team interacts with their support people pretty well....
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Relationship, Product
A lot of Epic's new technology comes from affiliated vendors, so Epic develops some things...
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Product
Ease of use depends on the age of the user. The biggest thing Epic needs to improve in EpicCare...
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Relationship, Product
We joke around that Epic is an acronym for "every piece is complicated." Some of the vendor's team...
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Product
EpicCare Inpatient EHR is strong. The ordering and documentation platforms are easy to use. Viewing...
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Loyalty, Product
One of the biggest suggestions for the system we have had over the years is to incorporate the...
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Product
EpicCare Ambulatory EHR is comprehensive, and the workflows generally fit an office or clinic-based...
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Operations
The technical components of Epic’s implementations are done very well. Epic should put together a...
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Product
There is always a need in our workflows for population health, value-based care, and other things....
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Product
Epic's Compass Rose product is not Healthy Planet, and it is not part of Healthy Planet, but the way...
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Operations
Epic doesn't provide training. They have some training material, but the training is partially on...
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Product
In Healthy Planet, there are things like registries where we can enable external entities. There are...
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Relationship
Epic's support on the Healthy Planet side has turnover. We frequently have to deal with new...
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Relationship, Operations
Epic is always available. We have an amazing tech support group for the ambulatory side. Epic's...
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Product
In terms of interoperability, Epic has Care Everywhere and Happy Together, and the mapping is...
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Operations
The vendor should be creating a module for proficiency for our individuals to learn how to be great...
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Product
Sometimes we face challenges with the product, so it is not perfect. But it works really well. There...
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Relationship
We have a great relationship with Epic. We don't have issues. We meet regularly. We are assigned...
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Relationship
I love Epic, and they do a fantastic job. They are constantly doing updates, but not everything is...
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Operations
Implementations and upgrades from Epic are different. For a full-on implementation, Epic’s people...
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Product
We have to translate what Epic says for our organization. For instance, Epic gives us a certain...
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Operations, Product
It doesn’t matter what EHR we are working with; every EHR is complex. But in EpicCare Inpatient EHR,...
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Loyalty, Relationship, Product
There are known places where Epic is not far along or has not focused. For example, if they improved...
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Relationship
Epic is proactively bringing new things to us, and they show us their road maps for their...
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Product
One of the challenges with Epic is that some users aren't using even stuff they have access to.
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Value
Even if we have a Healthy Planet license, there are add-on charges. For example, if we want to do an...
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Relationship
We have had a pretty impressive relationship with Epic, and things haven't changed significantly.
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Product
There are other third-party vendors that have more AI-driven solutions and are using chatbots and...
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Product
Our approach has always been to use Epic first. If Epic has a product, even if it gets us 80% of the...
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Product
Secure Chat is good. There are policies about when to use it and when not to. The technology works,...
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Relationship, Product
The product automatically shows availability, and we can opt in and out of messages, distribution,...
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Product
Epic software is always complicated for end users. Epic pushes for more integration than we can do.
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Operations
Epic does a very good job with training and is all about achieving outcomes. There is nothing much...
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Product, Value
Our relationship with Epic and the way their technology works are excellent. Any problems that we...
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Loyalty
There is additional functionality coming to the system that I think will be preferable. Having...
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Loyalty
We are deploying more modules with Epic than we did in the past. The one domain that we are looking...
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Operations
Epic keeps telling people that they need more rigorous implementations, but then the vendor just...
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Culture, Relationship
When Epic makes promises, they keep them. The vendor is pretty careful to not make a promise that...
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Value
Epic doesn't nickel-and-dime us. Their systems are expensive, but there are a lot of things that the...
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Product
The most difficult thing to manage within the product is its security. We also have some different...
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Loyalty, Product
I would definitely choose to buy Epic's EHR again. The Epic system is one of the largest EHRs in the...
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Relationship, Operations
We have contact with Epic all the time for training, so that is not an issue. We have a regular call...
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Product
Epic does a great job with interoperability. They are doing the best that they can do, but it is a...
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Operations, Product
I would rate the ease of use higher than a clinician on the floor would. The ease of use depends on...
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Loyalty
We always try to push the vendor to do better and customize the system to what we do. Epic is always...
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Product
Overall, we are satisfied with EpicCare Ambulatory EHR, but there are some key areas in the system...
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Product
EpicCare Inpatient EHR is the gold standard. It replaced a lot of previous software we had and...
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Product, Value
Dorothy is pretty expensive. Some of the data charted in the solution is a little hard to access. It...
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Relationship, Product
Dorothy is good at following Medicare regulations and other regulatory guidelines. Epic has a good...
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Product
There is so much there with EpicCare Ambulatory EHR. There are customizations we can do, but it is a...
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Product, Value
In terms of meeting interoperability goals, Epic is good, but there is some room for improvement. We...
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Product
We would like to see Epic expand a bit more in the specialty areas like oncology, hearing imbalance,...
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Relationship, Product
Epic is good about self-reporting issues. Epic is also good at taking outside information and...
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Product
In Cupid, one functionality I would like to see is some logic cross-checking when I'm putting...
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Product
When I edit things, the product doesn't automatically update. For example, the sonographer can put...
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Relationship
We have an in-house IS team that handles tech issues, and they have counterparts at Epic that they...
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Relationship, Product
The biggest thing I like about MyChart is being in a big Epic community with the ability to link...
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Product
Everyone has an opportunity to set MyChart up differently. We have our instance of MyChart set up so...
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Product
It is easy for users to understand and navigate the scheduling piece and not feel like they need to...
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Product
The ease of use for questionnaires is a little clunky. I don't think they are as seamless as they...
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Product
MyChart doesn't yet have an option for people to pick a trans provider. If someone is a trans...
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Product
MyChart is better than anything else on the market. The multiple languages are certainly a big...
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Relationship
We get excellent support from Epic. We have a good Epic team assigned to us. We have so much access...
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Product
Healthy Planet can be a little overwhelming. We have to be a bit techy to set it up. We can’t pick...
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Product
The interoperability is probably the biggest strength of Cupid. Everybody in our system sees our...
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Loyalty, Product
When we started using Cupid, I was incredibly disappointed that we could not convince the...
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Loyalty, Product
Epic promised that it would be very easy to customize things in the product. In the structured...
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Loyalty, Product
The MyChart Builder piece is where we have more control right now. We are very tied to Epic for...
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Operations
Epic does a decent job of preparing some job aids to circulate during the implementation, and they...
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Relationship, Product
Epic made us feel like they were going to refine Cupid into something that made reporting, imaging...
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Value
Whether I would recommend the system to others would depend on their budgets. Epic's systems are...
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Product
It is very frustrating to not be able to find John Smith's CBC result that was done at another...
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Operations
I received a lot of initial training from Epic, but we haven't done much ongoing training. Epic's...
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Loyalty, Operations, Product
Every EHR is a pain. Community Connect EpicCare EHR has a learning curve. I am sure that it will get...
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Product
Beacon can be a little clumsy sometimes, so there are probably opportunities within our organization...
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Product
Beacon works fine most of the time. It serves our needs, and people understand how to use it.
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Relationship, Product
We got some upgrades for Beacon, and we gained a whole lot of functionality that we didn’t have...
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Product
We really like what the product is doing, but there is always room for more. There is great value in...
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Relationship
We have a support person that reaches out to us all the time. We live around that person.
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Product
The biggest negative is that the reporting can sometimes be challenging based on some of the...
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Culture, Operations, Product
Epic needs to make the upgrade paths easier without the need to recontract. Doing a contract...
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Operations
We don't use Epic for end-user training anymore. There was a time when we actually used them to...
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Loyalty, Product
Integration is the one problematic area of EpicCare Ambulatory EHR. The product itself is pretty...
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Product
We recently started a new process called Hyperdrive. It is a new thing that Epic uses, and it hasn't...
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Relationship
Epic is pretty good at proactive service, especially with regulatory-type things. They are pretty...
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Culture
If our volumes were better, our ability to get our money’s worth would rate at the top of the scale....
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Culture
Regarding promises, there is what we expect after the sales process when we get salespeople, and...
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Loyalty, Product
Our people were unhappy with the reports and customizations available in our previous cardiology...
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Relationship
Epic works very closely with us to make sure we are in the know about what is being developed so...
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Value
Epic does not charge us for every little thing. They are, from a vendor relationship standpoint, one...
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Relationship
Epic's teams have routine calls with us, and we can set up one-on-ones with our tech support people...
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Operations
The implementation was good. It was smooth. I thought we would have a lot of hiccups during the...
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Operations
We are still trying to figure Dorothy out. For end users, Dorothy was a little hard in the beginning...
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Relationship
My experience with Epic’s support team is a little more difficult than my previous experience with...
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Loyalty, Product
Dorothy is all over the place. Epic is all over the place. Homecare facilities are using Dorothy...
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Relationship, Operations
Since I have been at this organization, the host has done a pretty good job with the implementation...
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Product, Value
My biggest challenge with the Community Connect product is that sometimes new features are not...
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Relationship
Epic is usually really careful about not overpromising. If they give us a date, then that date will...
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Operations
Epic's training is a lot better than it used to be, but I think that there are opportunities for it...
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Product
There are some gaps in the system's ambulatory abilities for our specialty. Epic has made a lot of...
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Product
The system has some gaps, and it needs continual improvement, but Epic covers a lot of ground in...
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Product
Resolute Hospital Billing is easy to use. In general, I support Epic 100%. I love the system....
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Loyalty, Product
Healthy Planet has an interoperability tool, so it has very good interoperability. Epic provides us...
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Product
Dorothy’s financial reporting is much better than it was in the past, but there is still potential...
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Loyalty, Product
Only some of our staff members can manage all of their care on a mobile device. The others can do a...
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Product
Dorothy is not designed for us; Epic just adapted their existing record for home care. For example,...
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Product
The visibility within my hospital is great because the internal integration of Dorothy is great.
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Product
Messaging between instances of Dorothy requires an entirely separate account. For instance, if I am...
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Product
Our clinicians who are using Dorothy are more adaptable than those who use other Epic products, and...
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Loyalty, Product
Things are going better with Dorothy than in the past, but we still need to optimize the record. We...
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Culture, Relationship
Epic is pretty good at doing what they say they can do, but their promises are limited.
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Value
Our state has a regulation that we have to comply with, and our state has chosen to implement things...
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Product
Epic doesn’t know anything about home health or hospice, and they mess things up when they are in...
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Product, Value
Because of Dorothy, our things are more visible on a system level. So the solution has been...
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Operations, Product
Theoretically, the workflows didn't change with Hyperdrive, but if we were installing Epic's...
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Product
There are benefits to Hyperdrive beyond the speed. Hyperdrive looks updated. Epic can do a lot of...
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Loyalty
The decision to go with Hyperdrive was started with Epic. They hadn't had a major coding...
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Culture, Relationship
There are promises at a high level, and Epic keeps those. When we get into the lower level, like...
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Product
There are benefits to being on Epic's product; the system is fast and up-to-date. I don't know what...
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Relationship
Epic really listens to what people are asking for, and they don't roll out stuff before they are...
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Relationship, Operations
We installed some Epic products recently, and I don't feel like Epic knew us as the customer. But at...
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Operations
With training, not all of the resources I need are out there. We recently ran into an issue where we...
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Operations
Epic has a lot of materials, and Epic’s training wheels are great. They have training specialists...
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Product
There is so much customization we can do. If we do things as Epic has built them in their foundation...
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Relationship, Product
When the government passes new regulations and things, Epic is on top of those things, but it still...
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Loyalty, Relationship, Operations
If we had the capacity to implement everything, Epic would meet our needs. They have some really...
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Relationship
We get a lot of Epic’s reactive care concern emails for situations like when somebody finds...
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Relationship
If I don't get an answer on something or if somebody needs to dig in, things will usually get...
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Loyalty, Value
Epic is expensive, but we use their product, and we are looking at more applications and things like...
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Relationship
Under the Optum partnership, Epic has some great ideas about efficiencies and leveraging additional...
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Relationship, Product
When it comes to Beacon, it is hard to point to things that we would like to see Epic improve. There...
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Relationship
The technical support that we get from Epic for Beacon is excellent. We have a technical support...
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Operations, Product
Everyone struggles with all of Epic's systems. It is never as easy to use those systems as we would...
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Product
Epic has definitely made improvements to MyChart. They have added a lot of good features and content...
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Product
MyChart’s lack of intuitiveness is where the product gets dinged the most, and it needs to be...
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Culture, Product
Billing for MyChart is very weird, and it makes my head spin trying to validate that the invoice is...
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Relationship
Epic treats all users of their products as if they are people who are going to be in them every day....
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Relationship
Epic’s support team isn’t amazing, but it is also not horrible. They have been responsive when I...
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Loyalty, Product
If an organization has an Epic EMR, they have to get MyChart because Epic doesn’t like to integrate....
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Product
Compared to competing portals, like Cerner’s portal, MyChart is better, but if we compare it to a...
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Operations
I would tell someone going with MyChart that they have to do a lot of the training for patients and...
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Relationship
Our host site is very short staffed, and we have noticed a significant decrease in services over the...
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Operations
We would like to see more training specific to us as a Community Connect site. Our host site is a...
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Loyalty, Product
Things are getting better with our payer platforms in the system, but we would like to see more...
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Operations
When we set the system up many years ago, we were a smaller organization. As we have grown, it would...
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Product
The main functionalities that are lacking from the system are on its reporting side. A lot of those...
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Relationship, Product
We have requested multiple new technologies that have been out there and on our tickets for a long...
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Product
I like Epic’s integration to eligibility clearinghouses because we can provide data in Resolute...
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Product
We are pretty happy with Resolute Hospital Billing. The overall quality of what Epic offers rates at...
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Product
Epic has gotten further into the ambulatory world. They offer the correct tools for the repetitious...
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Relationship, Operations
Epic has a lot of people who can read, and they will read what the best practices are from other...
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Relationship, Product
Our staff has had some problems with patient handoffs from department to department, so Epic could...
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Relationship, Product
It would be nice if there were a way in Secure Chat to let people know when they have a message....
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Relationship
Our staff is very satisfied with Secure Chat, and I don’t see any issues with it. Epic is also...
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Relationship
We don't need to use the vendor's phone support team because their web support team is so good. And...
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Relationship
Epic often comes to us and pushes information, and they seem to understand what our goals are. When...
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Loyalty, Relationship, Product
Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...
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Product
With Dorothy, I like the integration with the hospital and the clinical documentation.
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Operations
I like the training preparation that Epic gives us. It is predone, so we don't have to create all...
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Relationship
I would like the ability to have phone support from Epic in addition to just online support. We...
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Operations
For Dorothy, I like the training, and the work queues for the workflow are good.
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Operations
Epic had a C-team for the implementation. Resolute Hospital Billing is oversold. The product works...
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Relationship
Epic tries to act like they hear customers, but that doesn’t mean they are going to do anything....
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Relationship
When we need Boost resources, we go to them. The Boost resource we have now is fantastic. Other ones...
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Relationship
Epic is proactive in what they want us to focus on because then they can tout things across all...
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Operations, Product
Epic's system is awful for professional billing. There is no nice way to say that. Resolute...
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Product
Epic has started looking at certain vendors as competitors recently, and they are forcing restricted...
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Culture, Value
Epic hooks people in by getting them to sign a contract for years ahead so that it would be hard to...
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Product
Epic is really good at weaving filters really tightly early on. Users want clean claims to go out to...
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Relationship, Operations
Our setting is complex, so the first person who we call at Epic can't always help us. However, the...
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Operations
Other vendors' implementations are supported by a partner organization that might help with that...
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Product
On the acute side of things, there is so much variability that we feel like we have to peck around....
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Product
Cupid is more tailored to how the cath labs actually function than other systems are. The fact that...
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Product
Since the last couple of upgrades of Cupid, the providers have been able to do so many cool things,...
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Operations
We had training sessions, but they were provided by the vendor and not something we had superusers...
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Loyalty, Product
With Epic, some interfaces are better and some are not. However, we don’t yet have all the...
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Product
There are some things that Epic puts out there that I don't think are very contemporary. For...
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Product
Secure Chat is easy to use. It is built right into the EMR, and it doesn't have many bells and...
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Loyalty
Our organization decided to go with Epic because we were unsatisfied with our previous electronic...
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Product, Value
We can do a lot with Healthy Planet; the foundation programming is a great place to start, and then...
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Product
There are a couple of things I would love to see from Healthy Planet. When we have a gap list, we...
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Value
Things are definitely more cost driven now with Epic. In the beginning, Epic was just trying to get...
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Product
We have a bunch of templates and different things that go out on the inpatient side, and I feel like...
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Operations, Product
For our patients, the product still seems very confusing when it comes to the MyChart piece and what...
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Product
There are a lot of pop-ups, and that can get overwhelming when we have track boards, record...
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Product, Value
There is a lot of good data within the system. The issue is equipping us as organizations to harness...
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Relationship
We end up having to reach out to Epic for different needs. From my perspective, I don't see all the...
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Operations
Epic posts education slides for every new functionality that comes along. They have training videos...
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Product
EpicCare Ambulatory EHR, from my standpoint, does what it is promised to do and delivers pretty...
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Product
Part of Epic’s selling point is interoperability. They do a good job, and I know they are working on...
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Product
We rarely have downtime; the product is pretty reliable.
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Product
Epic has a method for how they do everything. There are things for which we have to look to...
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Loyalty, Relationship
Epic constantly has a vision for new and improved things. I can look up what they are working on,...
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Relationship
With Epic, we don't always get an answer, or we don't always get the answer we want. However, they...
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Product
Our Epic connections are empowered, but we don't always have direct connections with them. Epic's...
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Relationship, Operations
I feel good about Epic and how they offer a lot of optimization options that people aren't aware of....
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Value
Epic avoids charging for every little thing because part of the process is purchasing support, so we...
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Product
There are a lot of things I like about EpicCare Inpatient EHR. We have a high rate of uptime. The...
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Product
I would like to see improvements with data extraction. Getting useful data can be challenging....
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Product
Some of the integration issues might not be the vendor's fault. They could have to do with the...
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Relationship
Epic provides us with subject matter experts who support us, and those experts are great. We can...
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Product, Value
When it comes to Epic delivering new technology for us, it is sometimes a question of the system's...
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Operations, Product
The system is fairly easy to use, but it still requires a lot of work.
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Product
We are really struggling to build structures in MyChart. Our facility uses a heavily edited portal...
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Operations, Product
MyChart has some good functionalities. It can alert patients to their tests, labs, appointments, and...
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Relationship, Product
From a clinical workflow standpoint, every system that I know of needs more help to keep up with the...
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Relationship
I haven't had any issues with the vendor's support, and if I did have issues, the vendor's people...
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Product
Getting projects off the ground in a certain area is hard because the projects require analysts. I...
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Product
I don't know that I have seen substantial changes or upgrades happen since I was first introduced to...
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Loyalty
My satisfaction with Healthy Planet overall will go up in the next year because I will probably...
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Product, Value
Healthy Planet is an excellent tool for helping to track clinical eligibility in a certain space and...
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Loyalty
We are really looking forward to getting a lot of capacity management tools in our next upgrade...
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Relationship
Epic has the Sherlock portal where clients can log questions and issues, and they have generally...
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Product
We are in a very high percentile of happiness with our integrations. Fewer than half of our users...
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Loyalty
Secure Chat is good. We have a pretty heavy adoption rate even compared to other organizations. We...
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Product
The mobile access to Secure Chat is limited to the Haiku and Rover applications. We have some...
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Loyalty, Product
One struggle we have is that nobody signs into the Secure Chat groups because the process is manual....
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Product
Things have been going well for us with EpicCare Ambulatory EHR. The basics of the system are...
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Operations
Our last upgrade went much better than we expected. I was very worried because I felt like the...
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Operations, Product
We had a lot of pilot users who had access to the latest upgrade from Epic before our go-live date...
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Relationship, Operations, Product
Part of the problem with Epic is that we have to have the right analyst to build and understand the...
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Operations
When we first went on the system, we requested all these different things, but Epic responded that...
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Value
With Epic, we don't charge unless we go onto a new module. Epic costs lots and lots of money, and it...
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Relationship
Epic is very good at supporting us when we have some issues, but we don't interact with the...
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Product
Within EpicCare Inpatient EHR, we can create documentation for providers and nurses according to our...
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Product
One of the hindrances in every system that always occurs when they start rolling a product out is...
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Product
Dorothy's reports are not that great. They are just okay. We pull things out of a different vendor's...
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Loyalty, Product
Epic's remote-monitoring technology is antiquated and just doesn't work. It is slated to be phased...
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Product
Resolute Hospital Billing is amazing, especially coming from a previous organization where we were...
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Operations
One part of our business implemented Epic's system, and the vendor did a bad deal where they just...
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Relationship
Epic seems to be really focused on full integration and the whole Epic-first concept. Also, the...
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Operations, Product
Resolute Hospital Billing is an easy product to self-teach to some extent, but there is a lot of...
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Relationship
Sometimes Epic is not super proactive. Also, they are very specific about who we work with and how...
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Value
To some extent, we haven't received all of our money's worth with Resolute Hospital Billing because...
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Loyalty, Relationship, Product
Innovation is one of Epic's strong points. They are not happy with what they have, so they are...
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Relationship
One of the functionalities I wanted was for insurance authorizations. But that is a very cumbersome...
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Operations
When Epic does an implementation, they don't tell us how to do basic things to run our operation....
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Operations, Product
Vendors in general, not just Epic, say that their product is going to work a certain way, but they...
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Relationship
Epic doesn’t keep all promises, but they do a good job of keeping as many as they can. I'm involved...
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Product
Prelude works in tandem with the scheduling and registration pieces. What I like the best about...
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Product
There are very few times that Prelude is down or unavailable to us, so we are not scrambling to try...
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Product
I would like to see improvements with integration into third parties. Everything is built within...
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Loyalty
Our move to Dorothy went respectfully well, but in Dorothy, there is a problem in the receivables...
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Product
Epic does a good job in the areas they deliver, but in home health and hospice, particularly home...
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Product
The technology of Dorothy is not as quite user friendly as our previous solution. The product is not...
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Product
I would recommend Dorothy if someone is already on Epic, but if not, I would recommend a home...
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Loyalty, Product
The mobile solution is not complete in Dorothy Mobile for all aspects of nursing documentation. Epic...
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Product
Our organization is coming from a best-of-breed solution that drives activities and billing. When we...
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Loyalty, Product
Dorothy is flexible, so it is easy to do the wrong thing. We must understand what we want to...
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Product
We had to do some manipulation to get the kinds of financial information we wanted, but we have been...
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Product
It would be great for the financial directors to be able to manipulate their plans from a home...
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Relationship, Operations
We have some very seasoned agencies and leadership in those agencies that know what they want. They...
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Product
For our people who do business development and do actual marketing, there was a function in our old...
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Product
A lot of medical software is awful, and Epic's product isn't. It is pretty straightforward to use...
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Product, Value
I would like to have fewer updates to do. We have heard for a long time that Epic has goals of...
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Relationship, Operations
We are doing a transition with Epic, and we have struggled a lot because of their inability to...
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Value
Epic does have project management charges and start-up charges, but I have not heard the final cost...
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Product
EpicCare Inpatient EHR's biggest strengths are data collection, data management, and analysis. When...
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Relationship, Operations
One of the most difficult things to build electronically is care plan documentation, and Epic has...
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Relationship
Epic seems to consistently hire very smart people in their technical support role, and Epic is very...
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Operations, Product
There are a lot of ways for us to get a particular answer or find a particular thing in the system....
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Relationship
Epic is very proactive and forward thinking.
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Loyalty, Product
Healthy Planet has been around for a long time, and it is a broad application. We use Healthy Planet...
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Operations
Training from Epic is not very frequent, and there are no certification requirements necessarily. So...
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Product
We like Dorothy; it is very comprehensive. We have been very successful from a survey perspective,...
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Operations
We train in-house for Dorothy; we don't get Epic training. As far as Epic training goes, they did...
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Product
Being part of an integrated healthcare record is the bomb. We get to be connected and can visualize...
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Operations, Product
Analytics with Epic's system are a stretch of the imagination; they are a little rough. We extract...
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Loyalty, Product
Dorothy has done well on mobile devices. The vendor actually has a phone solution, and we use a...
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Operations, Product
Inpatient areas tend to be complex environments in general, and there were issues when we tried to...
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Product
The ordering workflows in EpicCare Inpatient EHR are very solid, including the ability to build...
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Operations
Epic does a good job of training users on the system, especially on the inpatient side. However,...
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Product
There are some small ways that Epic's product fails to deliver, but there aren't any major ways. The...
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Loyalty, Product
My organization has decided to always be a few upgrades behind what Epic releases. We need to make...
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Relationship
Epic assigns every client a BFF. That person acts as an internal contact. We tend to reach out to...
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Product
The information presented to users in the system is very customizable and straightforward. We can...
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Product
We would like to see Epic's system have continued integration with voice commands. We would also...
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Operations
Epic is good at teaching us how to use MyChart, and there are good training resources for the...
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Product
I like the fact that we can customize our own application that sits on top of MyChart because we can...
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Loyalty, Relationship, Operations, Product
Epic has done a web migration and has gone to Hyperdrive. They put all their resources into their...
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Product
Beacon works as promoted but isn't the most efficient thing. With Hyperdrive, some of what Epic felt...
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Operations, Product
Normally, I would give the ease of use for end users a higher rating, but Epic’s therapy plan, which...
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Operations
Epic does not support go-lives. They provide support, but Epic hasn't been on-site for anything that...
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Relationship, Product
Epic does a pretty good job of supporting our organization’s interoperability goals. One thing about...
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Loyalty
There are only a few players in this space. Once we commit to one of the players, we are never going...
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Product
The problem with Beacon is that it is very configurable. It is like going into a store and really...
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Relationship, Product
There is always room for improvement regarding Epic’s delivery of new technology. The speed of the...
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Relationship, Value
I am pretty happy with Epic. We always want more functionality, especially if we know what is...
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Product
There are a few things in MyChart that I don't have that I would like to have. I noticed not too...
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Product
MyChart is pretty user friendly, but it is a bit overwhelming for the patients. There are too many...
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Product
One issue we are dealing with is ensuring we get proper documentation to Medicare for reimbursement....
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Loyalty, Product
One frustrating thing is that we build all these lovely tools in Epic's system for the nurses, and...
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Product
We are running into some things within Epic's system, and it would be nice if they fixed those...
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Relationship, Operations
Epic is still ironing out the kinks that come with a long-term care facility. There are problems...
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Relationship
We work very closely with our Epic TS person. Oftentimes, they are not able to give a full answer,...
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Product
We can have task lists in Epic's system for most of the things we need to do, except when it comes...
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Loyalty
The key to being successful with Epic is to ask the end users a lot of questions and find out what...
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Relationship, Value
Epic tries to keep their promises, but the monetary value to the host is disproportionate to the...
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Value
Epic's product is so expensive. But at some point, we have to step back and say that that is the...
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Operations
The implementation was absolutely fantastic. The Epic implementation process is a prescriptive...
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Loyalty
Epic is extremely impressive. But Community Connect should not be the first choice. It should be the...
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Culture, Product
I would like Epic to make the hosts' financial penalties meaningful if there are outages because if...
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Relationship, Product
We have a lot of problems with our Community Connect partner. The issue is just the burden of...
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Product
The medication reconciliation process works a lot better in the Epic EHR than in other EHRs. It is a...
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Relationship
Our host site's support people aren't being very responsive right now. They just aren't quick. They...
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Loyalty, Relationship, Product
I like the direction Epic is going in with their ambient listening features to help their providers...
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Operations, Product
Our host site assists us with our interfaces. When we first went live, our host site didn't have a...
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Relationship
If I need an Epic technical coordinator, I can reach out to them. Usually, I will go through the...
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Relationship, Product
Our organization is very small, so we couldn't go standalone if we wanted to. Epic wouldn't sell to...
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Product
For case management in particular, I like being able to do Secure Chat in EpicCare Inpatient EHR....
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Product
Many of our physicians are getting Secure Chat fatigue because they get so many messages daily in...
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Relationship
Our Epic analyst doesn’t know enough about the whole case management piece. So the response to a lot...
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Product
There are still some things that I would like to see in Epic's system, such as clinical care...
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Operations, Product
Trying to find information in the product can sometimes be difficult. We have to really go digging,...
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Relationship
We are really happy with our technical support person. We have had a really sweet ride with them...
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Loyalty, Product
I hope that more reporting will come out of the system. I know that there will be a cath model...
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Operations
The last time we updated the system, that update went really well. Our technical support people knew...
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Product, Value
The challenge that we have with the system is that we don't have a good method of holding our...
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Product
The system could do a better job of tying ACO processes and registries into Epic's newer tools, like...
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Relationship, Product
I always say the same thing when people ask me about Epic's tools. Other vendors will support users...
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Operations
There is no training for our areas from the vendor. We have to create the training ourselves.
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Product
For our purposes, the system works, and we can review all parts of the record, including the...
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Operations, Product
Setting up Prelude is the hardest thing most of us have ever done. It is not an easy thing. The...
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Product
I like Prelude’s work queues, the ability to use rules to make things work, the dashboards, and the...
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Relationship
Epic stays on top of things. If we ever have an idea of something, Epic really takes it to heart....
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Relationship
We have a wonderful technical advisor for Prelude. Epic assigns people to us, and I love that...
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Relationship, Product
Epic will make adjustments to the system, and they are constantly trying to upgrade the system and...
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Loyalty, Operations, Product
Compared to some of the other platforms I have used, Cupid is very user friendly. Some of the older...
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Product
Cupid does seem to be consistent; it works when it needs to. We haven’t had any HIPAA breaks or...
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Product
We like that there seem to be multiple ways to get the same results in Cupid. We can find a patient...
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Operations
Our Cupid implementation seemed pretty smooth; we did have a couple of locations we had to almost...
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Operations
Unless other areas of our organization are being trained, I haven’t actually seen or experienced any...
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Product
Cupid’s integration is fantastic. We just integrated it with another vendor's solution, and that has...
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Product
I like having everything available in one area in the system. We don't have to go through multiple...
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Operations
Epic could work on having more comprehensive training and resources for end users on Healthy Planet....
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Relationship, Product
Right now, social determinants of health are a huge aspect of population health, and so are our...
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Value
The vendor isn't timely when it comes to delivering new technology to meet our needs. When a new...
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Loyalty
Resolute Hospital Billing works pretty well in our current environment. I don't know how it is going...
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Loyalty, Product
The system's overall product quality is very good. I have worked with many EHRs, and I am satisfied...
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Product, Value
The system has a lot of data, but getting answers out of that data requires us to use reports and...
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Product
There is a delay with the system when it comes to the integration of new technology. For example, it...
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Relationship
When we contact Epic, their support people respond very rapidly. Their end users contact our...
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Product, Value
The system is slowly getting better at driving tangible outcomes for us. The system has plenty of...
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Value
The system works when it comes to integration because it allows us to see everything everywhere in...
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Product
I have worked with Cerner's patient accounting system and some other vendors' systems, and I think...
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Product
There are definitely some things in Resolute Hospital Billing that could be improved. There are...
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Relationship, Operations
With Epic, organizations have to know what questions to ask. However, sometimes, organizations don't...
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Relationship, Value
Epic does a decent job of avoiding charging for every little thing. The quality of Epic's ongoing...
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Loyalty, Product
I would buy Epic Behavioral Health again. Users have to get familiar with a product to feel...
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Relationship
When we started with Epic, they didn't have a behavioral health module. They have delivered quite a...
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Product, Value
Every time there is an upgrade for the system, if there are foundational changes, we will...
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Operations, Product
Our last upgrade was fine. The system's upgrades have become part of our routine. We take them in...
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Product
EHRs have cumbersome processes. That isn't an Epic problem. It is true with other vendor's EHRs too...
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Loyalty, Product
Being able to manage all of our interfaces without having to rely on an external vendor allows us to...
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Product
Epic's system has so much flexibility and so much functionality that sometimes it becomes...
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Loyalty, Relationship
Epic is very involved in our strategic planning and making sure that we are going to be able to...
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Product
The area that we struggle with the most is report functionality in Dorothy. I don't know whether...
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Relationship, Value
Epic is really good about not overpromising. They do their research ahead of time and get back with...
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Relationship
On a high level and an operational level, Epic is really good. They are very attentive and patient,...
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Relationship
We can really customize the product to meet the needs of each specialty in the organization....
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Loyalty
We have facilities that aren’t live on Epic LTC. We are looking to fold those facilities into our...
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Relationship, Product
Epic has the best product that is out there currently for an EHR. Their support blows away anything...
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Product
The product’s biggest strength is that it can automate a lot of processes that we were doing...
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Relationship, Product
I have worked with several different products, but Resolute Hospital Billing is just simpler, and I...
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Relationship, Operations
I’m dependent on Epic for a lot of different things that they have to change and work on. I wish...
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Product
Epic LTC has gotten a lot better over the last couple of years. It was good in the beginning, but...
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Product
The ease of use is what end users like the most about Epic LTC. One of the things I hear about a lot...
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Relationship
Epic is always looking to improve. Epic keeps their promise of coming closer to what other vendors...
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Culture, Value
Epic is pretty straightforward. We know what they charge for. Once we implement the Epic LTC module,...
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Relationship, Operations
Epic is very helpful with upgrades. They keep us in the loop regarding new things and work with our...
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Loyalty, Relationship, Product
I think there are a few things that Epic is still working to improve on. They are continually...
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Relationship, Value
We are a dedicated Epic shop. And Epic is pricey. They are pricey in all their modules.
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Loyalty, Product
Epic needs to do continuous enhancements to Rover because it gives us the ability to document in...
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Loyalty, Product
Epic is heading in the direction of meeting all our needs. We have a lot of different departments,...
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Relationship
I like Dorothy’s integration with our hospital system. Also, our representative is just superb at...
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Relationship, Operations, Product
There was recently an update to the EHR software to install a particular Epic module, and there were...
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Product
EpicCare Ambulatory EHR is fine in terms of integrating with various medical devices, monitors,...
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Product
The biggest thing for us is just that Epic has made billing simple and has made so much of it...
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Culture, Value
People often say that Epic is so expensive and that the new modules and functionality come with...
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Culture, Value
With Epic, we get what we get. We know what we are getting and the different values in the different...
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Relationship
Epic is knowledgeable about regulatory updates that come up, and they help develop updates and tools...
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Product, Value
I would recommend EpicCare Ambulatory EHR if someone can afford it. Relative to what is available in...
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Product
We would like to have better reports in Epic LTC based on the types of patients we have. We would...
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Relationship
We work with people at Epic who can resolve our issues, but they go to a group of people to decide...
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Product
I like the customization of Resolute Professional Billing. It serves our business needs and is easy...
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Relationship
I like the vendor's foresight in informing us about products that are going to be changed or...
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Value
We are in the service of delivering healthcare. We feel that vendors can do better, and the charges...
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Product
I would improve reporting within Resolute Professional Billing. We have a limited ability to report...
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Product
One of the best things about the Epic EHR is that we can do so much in the system. However, while...
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Relationship, Operations
I would recommend that Epic continue to have proactive check-ins with our stakeholders and take...
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Loyalty, Relationship
Several years ago, we decided to invest in Epic, and we will continue to partner with Epic to meet...
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Operations, Product
The day-to-day workflow piece is really accessible for staff. However, the reporting and analytics...
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Loyalty, Operations, Product
Epic provides good certification training. Additionally, I would give them a top rating for...
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Culture, Relationship, Product
Epic has a lot of new and upcoming features all the time, but sometimes those are in such limited...
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Product
We always want more than the vendor will give us, but Epic came through with what they promised....
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Loyalty, Product
The improvements that I would like to see in the system are on Epic's road map, so we expect that...
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Operations, Product
When we went live with Cupid, Epic did everything they possibly could to make everything go as...
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Loyalty, Relationship, Product
Dorothy is just hard to operate in general with the remote client and being able to handle connected...
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Relationship
The people that we partner with from Epic are really knowledgeable about the product line that they...
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Product
Secure Chat has evolved in its functionality. There were several years when there was very limited...
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Product
Some functionality in Secure Chat allows us to do certain things based on login context, but the...
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Operations
The implementation went well for us. The host sent a lot of people here, and we had some people from...
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Product
Overall, Epic’s professional billing solution is very intuitive and easy to work with. The major...
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Operations
Epic provides several methods for training, including webinars, technical documents, and forums....
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Product
Secure Chat has become one of our core tools, and we use it robustly. When we first rolled it out,...
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Relationship, Product
There are still issues with people remembering to sign out, making themselves unavailable, and...
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Loyalty
Epic’s vision for Secure Chat is that it is going to fully replace pagers and maybe even phones that...
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Product
Secure Chat could use some development in things like integration and presets.
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Product
Secure Chat is an integrated, HIPAA-compliant tool where we can attach a patient, images, and...
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Relationship, Operations, Product
Epic could come to the table with recommendations for how to use Secure Chat. That would not be...
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Relationship
I like that Epic put together a steering board for Secure Chat. That showed commitment to the solution....
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Product
External integration is always getting better with Epic. We have Care Everywhere obviously, but...
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Product, Value
If people are used to the system, that counts for a lot. I wouldn't say there is anything...
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Relationship
We have more capabilities with our host than we had previously. We have a list of point-of-contact...
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Product
People use Secure Chat for a variety of reasons, and we really have to teach etiquette to users. We...
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Relationship, Product
The tracking within the product moves well, and the reporting side is really good. The vendor has...
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Product
This arrangement is really nice for facilities that want to get Epic's Community Connect model but...
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Relationship
One problem with Secure Chat is that users don’t know who is on or off, so I have had people send me...
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Product
Secure Chat is a valuable tool. We needed something to interrupt workflow or to be able to do an...
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Relationship, Product
We still have gaps in Secure Chat, and the gaps make it hard to enforce the best behavior. When we...
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Culture, Loyalty
At the last UGM, there were some good presentations about Secure Chat and how it is considered a...
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Product
The reality is that organizations have variable use of other software systems that manage call...
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Product
My overall satisfaction with EpicCare Inpatient EHR is good. However, when we went live with it, I...
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Operations, Product
The core product of EpicCare Inpatient EHR still works very well and has good functionality. With...
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Relationship, Operations, Product
We get Epic updates and see new things, but it just seems like the new things are frequent. There is...
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Product
The comprehensive clinical functionality eliminates interoperability problems of best-of-breed EHR components....
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Product
MyChart is not complicated, but some patients have a hard time with things and need a little coaching....
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Product
Providers will release results into MyChart or send messages to patients in MyChart. Those things...
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Relationship
We get awesome support for MyChart. Even if the support people don’t have answers for us, they know...
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Loyalty, Product
One thing that Epic has done well and should expand on is their big bet on AI. It has been...
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Culture, Product
Epic needs to contract with many other providers, and that is not unique to Epic, but it is...
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Relationship, Operations, Product
There are a lot of options with the product, and there are a lot more self-services than there used...
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Relationship
Epic is very proactive, and they keep up with regulatory requirements. They plan to make those part...
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Relationship
The support for EpicCare Ambulatory EHR is a little less awesome than Epic’s support for their other...
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Relationship, Product
We may have been led to believe that certain things in EpicCare Ambulatory EHR worked a little...
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Product
MyChart doesn't offer all the languages that we need for our area, and there is one language in...
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Loyalty
I have been in some conversations about how Epic intends to employ AI in the future in some of the...
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Relationship
For the vast majority of our people, Epic has been a great partner. They don't keep their promises...
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Value
Epic provides a lot of services for what we pay, and others would nickel-and-dime me to death. Epic...
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Operations
The great thing is that Epic is with the training every step of the way. Other vendors help us do...
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Relationship
Epic is very engaged, and we partner together for solution problem-solving every day. We can log...
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Product
EpicCare Ambulatory EHR isn’t really difficult once we get to know it, but some people have problems...
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Relationship
When Epic discovers a problem, they definitely reach out to us immediately.
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Operations, Product
The functionality in EpicCare Ambulatory EHR is pretty high. I don't think that the system is flawed...
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Loyalty, Relationship
Our business partners want a couple of things that aren't possible and don't appear to be on Epic's...
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Product
Being able to require the patient to store a credit card on file outside of a payment workflow in...
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Product
How different billing systems work is not anywhere near as refined or smooth of a process for the...
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Relationship
An area that I am particularly blessed in when it comes to Epic is my Resolute Professional Billing...
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Loyalty, Relationship, Product
To be more proactive, Epic could stay ahead and on top of market trends, and that is hard in...
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Loyalty
Having had some time in other vendors' EHRs, I don't think the other vendors would support or scale...
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Culture
We know what we are getting with the product, and it does what the vendor says it will. We may not...
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Culture, Value
Epic doesn’t avoid charging for every little thing. We have licensing fees that it takes a PhD to...
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Operations, Product
Everybody can customize so much and make their own messes. There are probably six different ways to...
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Loyalty, Product
The integrated nature of Epic's system is a strength. It is also an opportunity because there are so...
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Loyalty, Product
Epic seems to be embracing things faster. They are getting some of the additional functionality we...
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Relationship
There are certain things that Epic hasn't gotten to yet. There are enhancement requests out there...
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Product
Things are going great. The system has a lot of automation capabilities, so it is really good when...
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Relationship, Operations
I would tell a friend who was considering the product that our implementation was fantastic. Epic is...
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Product
We have some issues with the system's ease of use for end users, but overall, our experience with...
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Product
There are some nuances with payers, and we need a little more flexibility to accommodate some of...
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Relationship
The vendor reaches out with financial concerns. If there are any implications with how a system...
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Relationship
I have worked with other vendors, and Epic is a leading vendor in the market. There is a bit of a...
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Value
We're a little sad that Epic want's to charge us for some coding that is necessary for us to meet...
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Relationship
Epic's support team is really responsive. We also don’t have a problem with executive involvement...
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Loyalty, Relationship, Product, Value
I would recommend the product. If I had been asked that many years ago, I would have given a...
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Loyalty, Product
Epic is on the right path, but I don't think that Secure Chat has the full range of features and...
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Relationship
Epic's people are very accessible. We have a physician executive, an IT executive, and a BFF who we...
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Loyalty, Product
I would definitely recommend Epic's systems. It would be nice if everyone were on Epic. We have a...
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Relationship
Epic more or less keeps their promises. We have worked with other vendors that have kept fewer...
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Value
Epic is a little money-hungry. We have to pay for training. Epic's systems are expensive. That is...
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Relationship, Product
We don't really have any product quality issues with Epic. I don't hear a lot of complaints from end...
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Loyalty
We weren't deciding whether to keep another system or go to Epic's; it was always our plan to use...
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Relationship
Epic is off the charts with what they provide in the way of service and support for their product....
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Product, Value
We have found Epic's tools to be great for communication. Using Secure Chat has gone very well for...
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Operations
Our training for Secure Chat went really well. At one point, we weren't clear on what we needed to...
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Value
Epic LTC isn’t really easy, but if people have used an EHR before, then training on an EHR is...
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Product
In general, users who transfer from other programs like the improvements that Epic LTC affords them....
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Product
The Epic EHR is far from perfect. There is still tons of clunkiness in it from a clinician's point...
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Loyalty, Relationship, Product
I am a big Epic fan. Epic is good to work with, especially for an organization as large as they are....
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Relationship
Epic's support is great, and the vendor is very supportive. Epic has done a great job of providing...
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Product
There are some gaps in the system. The ones that I am most familiar with are the issues with...
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Loyalty, Product
Resolute Professional Billing, as far as practice management systems go, is the most robust I have...
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Relationship
Epic gives us a heads-up on known issues and when they will be resolved. They also tell us when the...
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Product
Some of the product's work queues can be a bit cumbersome and challenging, like the credit work queues....
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Relationship
Epic usually gives us a heads-up on anything that they know is a reportable issue. They also tell us...
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Relationship, Product
We have made a couple of enhancements in Resolute Hospital Billing, but if we forget to take...
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Culture, Value
EpicCare Ambulatory EHR is expensive, but compared to having to buy multiple third-party systems and...
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Product
Our journey with Epic has gone fairly well. Our model of business is a bit different from...
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Loyalty
We are starting to really get the benefits that Epic is bringing to most of their clients. We are on...
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Value
We pay Epic a lot. They are just too expensive.
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Relationship, Product
Things have been really good with Epic. We are not in catch-up mode. We are definitely not an Epic...
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Operations
Epic doesn't provide any ongoing training, per se. Their documentation isn't exactly the easiest...
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Relationship
With Resolute Hospital Billing, we can always reach somebody if we need to. Even after hours, the...
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Relationship
In my past years of experience working with Epic, they have been pretty honest in telling us about...
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Loyalty, Product
I struggle to send other vendors our data when we have it all in Epic's system and it works with our...
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Relationship
We can get Epic on the phone easily for support, and we can investigate to figure out why problems...
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Loyalty, Operations
The Hyperdrive feature will be fantastic in the future, and I do think EpicCare Inpatient EHR is...
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Value
I don’t know whether we have received our money's worth from Epic. There is no better software than...
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Operations
Several things went wrong with EpicCare Inpatient EHR, and those things were very disappointing and...
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Relationship, Operations, Product
Epic messed some things up with our integration; we have had continued problems because Hyperdrive...
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Relationship, Product
Epic has good ideas, and I don't think anyone has better software out there for what we do, but Epic...
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Operations
Epic’s training is very thorough and very in depth, and they hold our hands. Epic's product is a...
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Value
Epic is expensive as all get out, so the bar is higher to get our money’s worth. But they don't come...
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Relationship
Epic as a company does a nice job of trying to go above and beyond as a vendor. In fact, they see...
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Value
Epic is good about not nickel-and-diming us to death. Their system is very expensive, and I am not...
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Relationship, Product
Epic tends to want to be the one driving the bus. There is a certain way that they want people to...
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Relationship, Product
With Epic, everything integrates well if everyone else is on Epic; that is their motto. People...
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Operations, Product
Smaller or less sophisticated practices struggle more with the workflows in Resolute Professional...
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Product, Value
Healthy Planet is a tool that is easy to use and effective in helping with care management and...
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Product
Healthy Planet does a good job with the care equality side of things, but we need better clinical...
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Relationship
Epic is pretty good at vendor executive involvement. We don't necessarily have Judy coming on-site,...
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Loyalty, Relationship
I have worked directly with Epic for years, and they have gotten a lot bigger as time has gone on....
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Product
Epic does quarterly upgrades. Those are great. We don't have to wait for a year to get the new...
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Product
I like that the system is fully comprehensive. We have very few third-party applications because we...
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Relationship, Product
Working with Epic over the years has been a pleasure. The vendor's involvement of end users,...
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Loyalty, Relationship, Product
Epic does constant upgrades and is making Cupid current, so they are staying with the times and are...
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Relationship
If the vendor’s support team needs to reach out to another application's team, there is definitely...
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Product
There are always quarterly updates or upgrades that the vendor has in their system. There are...
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Relationship, Value
The vendor encourages us to use what is already readily available within the system. If they find...
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Relationship
The vendor is always willing to get on a call if we need. They don't walk on water, but they are...
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Product
I like the system because anything in the system can be tracked. Whether users work within the...
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Relationship, Product
Our IT people try to push back on certain parts of upgrades. We can say yes or no to different...
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Relationship
The vendor definitely has tools and resources available for their clients. As users, we have access...
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Relationship
Our IT team has regular calls with the vendor’s support team. Each application has its own tech...
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Product
MyChart has been functionally fairly stable. There have not been excessive amounts of complaints....
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Relationship
Epic doesn't promise something they can't deliver. It may be in development for who knows how long,...
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Relationship
Epic has such a large percentage of the market that they are very arrogant, so when they are ready...
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Operations
The initial training for the product was great. Ongoing training doesn't exist unless we pay for it....
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Culture, Relationship, Value
All the consultants or vendors that don't talk to each other try to create products that we can use,...
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Relationship
Epic’s support team is very responsive. I meet with them regularly. They get involved when there is...
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Product
If there is one thing that could be better, it would be connectivity with other health systems for...
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Loyalty, Product
There is not much choice in the marketplace. Big organizations are really picking between Epic and...
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Operations, Product
The speed at which the vendor enhances things for Secure Chat seems slow, especially compared to the...
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Culture, Value
We have internal conversations about surprises that we have had from Epic in terms of certain things...
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Product
It is like pulling teeth to get Resolute Professional Billing to talk with other solutions. We have...
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Relationship
Every time I have had a question, I have gotten a fast answer from Epic, so they are very responsive....
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Relationship
I would tell people looking into Epic that we are happy with them, but people should evaluate...
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Operations
Epic implementations are very efficient because there is the Epic team and our internal Epic team....
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Relationship, Product
MyChart works great. We have some SMS problems, but those are on our side. The Epic side is great.
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Product
Sometimes MyChart shows so much that it should be stripped down, but for what we do, I see why the...
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Product, Value
MyChart drives the patient’s ability to leave a message for the doctor. Then the doctor can turn...
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Relationship
The vendor is proactive. They send a lot of information out, and they want to make sure everything...
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Loyalty
We could use Epic's systems in some other areas, but we aren't switching to Epic's other systems...
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Loyalty, Operations, Product
I have been very impressed with Epic's upgrades. We upgraded the system, and we are optimistic about...
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Loyalty, Product
Whenever I am asked whether we would switch to another vendor’s system if we had the chance, I say...
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Relationship, Product
I can talk to some folks who have the same version of EpicCare Ambulatory EHR that we do, and I am...
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Relationship
Epic's executives are really engaged. They definitely want to know what their customers are thinking...
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Value
We spend a fortune on Epic's systems, and there is no way that we have covered all of their costs...
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Product
In my opinion, Epic added Epic LTC as an afterthought. There is no evidence that Epic understands or...
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Loyalty, Product
I would tell people that their insert cards need to have the correct information in them. The system...
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Loyalty
We used Secure Chat in our pockets for years, but we made a big move to dump pagers and move...
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Loyalty, Relationship, Product
We tend to stay several months from Epic's major releases. We do that because we don't want to be...
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Operations
Epic does not have a good training platform for where Secure Chat sits. They need to look more at...
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Relationship, Product
Epic needs to look at the nonclinical roles and how operations will use the system to communicate...
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Product
Our ratings of Epic would be different if we were talking about inpatient or ambulatory care. The...
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Operations
We do a lot of workarounds to make Epic's system work for us. They haven't met our needs. Dorothy...
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Product
I don't use the financial reporting much in Dorothy, but of the few reports that I run, the one I...
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Relationship, Operations
Epic is extremely helpful. They take time to give us notice on reportable issues and things that...
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Loyalty
We use Rover instead of Dorothy for our mobile solution in the field. We are going to make big...
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Operations
With Epic’s training quality, effectiveness, and workflow practices, we have to do a...
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Value
Judy Faulkner has been great. She is super responsive. But I am starting to get nickel-and-dimed for...
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Product
Our clinicians and field staff work in the Dorothy remote client for home health. The rest of the...
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Relationship, Product
One area of the Dorothy remote client that I don't particularly care for is that it cannot work with...
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Relationship
I have only known one Epic person, and I'm not sure exactly what their role is. I have a very...
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Relationship
I have personal experience working with our Epic technical support staff for long-term care; they...
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Relationship, Operations, Product
Sometimes I get surprised by things when there are upgrades. The product is a complex tool to learn...
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Relationship, Product
The system has so many regulatory components. CMS publishes their MDS errata, and that drives some...
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Relationship
I have worked directly with the vendor’s developers, and we have had calls with some higher-ups....
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Loyalty, Product
We have a pretty heavy infusion component to our home health, and Epic didn't have a solution for...
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Product, Value
The product reduces pain points. For so long, we were using a third-party system on top of an...
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Value
The product saves us money because we don’t have to spend money on a third-party solution. If...
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Relationship
We meet with Epic regularly, and they invite not just the analysts and the architects but also the...
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Loyalty, Operations
This past year was quite memorable in terms of some of the changes that CMS made to the actual MDS...
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Product
We have seen families struggle with the menu. It is in a list format, and patients are having a...
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Product
Overall, MyChart gets the job done. Our patients get what they need from the solution, but it is...
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Culture, Value
Frequently, we get new features that require licensing fees. With additional licenses and fees, it...
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Relationship
We have a responsive technical staff from Epic that is ready to help, but sometimes the technical...
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Product
We have a pretty standard upgrade schedule with Epic for MyChart. When a new functionality is...
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Relationship
When we want to work with other developers, they have a difficult time working with Epic’s APIs and...
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Relationship
I don't feel like our voice is the loudest in the room. I hope that at some point, Epic has a...
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Relationship
Epic is great about responding quickly to my team in particular, and they have an emergency line as...
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Relationship
Epic is responsive and knowledgeable, and Prelude is a quality product. I have enjoyed working with...
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Relationship, Operations
If there is a best practice or a solution that might benefit us, sometimes we don't hear about it...
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Product
At a high level, we are doing well with Resolute Hospital Billing. We have a host of operational...
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Product, Value
We get great feedback from Epic about cash collection. We are trying to get every nickel and dime we...
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Relationship
Epic delivers stuff to us regularly. They listen well to enhancements that we request, and they...
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Relationship
We would tell a friend or peer that Resolute Hospital Billing is a good product. It is good for...
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Value
Epic doesn’t charge for every little thing, but their system is very expensive.
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Relationship, Product
Epic is doing a very good job of both providing and having an accurate road map. The basic...
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Product
In general, everyone is pretty happy with Epic. We have had very few complaints. We have never seen...
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Operations
Epic has a recommended methodology for end-user training, so we have to take things in a package.
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Relationship, Product
We are highly satisfied with Epic’s product quality. They do a pretty good job with that. Epic is...
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Culture, Value
As a caveat, nobody is ever happy with what they spend on their EHR. But with regard to Epic, they...
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Product
EpicCare Inpatient EHR is hands down the standout in terms of solutions that are available today....
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Operations
Epic’s training is really good. If our organization will fund us to learn more, Epic will provide...
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Product, Value
With Epic, we get a fair number of fix packages, software updates, and upgrades, and they can be...
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Relationship, Product
Concerning integration, Epic is ahead of us all of the time, and we are always trying to keep up.
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Product
Epic is much more intuitive with help text and with the ability to schedule meetings ad hoc than...
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Relationship
Epic’s people need more of a work-life balance, but the fact that they don’t really comes in handy...
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Operations
Epic's training has to improve because their training has gone bad. The training is generic, and...
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Product, Value
EpicCare Inpatient EHR is phenomenal and transformational. It is expensive, but I tell people to buy...
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Relationship
We can't live without Epic. They go above and beyond and always keep their promises.
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Operations, Product
Epic will not let us touch the software until we are certified in it, and that is smart. As a...
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Product
Epic is doing pretty well with Secure Chat. The providers really like the product; it is very...
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Operations, Product
We had a great experience rolling out Epic's system and working with their teams. For the most part,...
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Relationship, Product
Epic is consistent with all of their upgrades for Resolute Hospital Billing. Epic listens to their...
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Relationship, Product
Epic is really top notch with reporting from a revenue cycle perspective. They are moving into...
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Product
One thing that we struggle with is that when Epic puts a certain report out to our C-suite-level...
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Product
I like the way that Healthy Planet is integrated with our EHR. Healthy Planet is not a platform...
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Relationship, Product
The pace at which we get new technology is not as fast as I would like. Epic's competitors are able...
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Product
I want better improvement within Healthy Planet on ambulatory CDI components or Hierarchical...
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Loyalty, Product
There are some features that are lacking in the system's reporting tools. We would like the ability...
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Relationship
Epic does a very good job with their service, support, and proactivity. They work with their...
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Product
Overall, Community Connect EpicCare EHR is very good. From a clinician standpoint, we have gotten...
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Product
I think Community Connect EpicCare EHR is very difficult, and I don't think it adapts well for small...
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Relationship
Epic is pretty proactive, but sometimes we have issues before we know they have issues. Epic doesn't...
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Value
Epic provides lots of value, but when we are trying to get the bottom-line expenses down, the...
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Product, Product, Product, Value, Value, Value
We have solved a lot of our communication issues with the complete integration of Secure Chat...
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Loyalty, Loyalty, Loyalty, Product, Product, Product
In one of the next releases, Epic is actually creating a solution to keep the communication...
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Relationship
I think having more local capabilities on-site would be helpful. If we had more control over changes...
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Relationship
Epic’s executives are pretty proactive. I deal with a lot of executives. I talk to those people frequently....
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Value
Community Connect EpicCare EHR is very, very, very expensive. I know I said "very" three times, but...
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Loyalty, Product
Our patients really like the flexibility in MyChart as new patients. As existing patients, it is...
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Relationship
Epic is blowing us away with what they are trying to do now. They need to deliver it, but everything...
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Relationship
Epic's support is quite variable by application.
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Operations
We have had a few problems, such as a poor implementation and some slow responsiveness from our...
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Operations
The training for Community Connect EpicCare EHR has gotten better, but it was bad at the beginning....
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Relationship, Product
Dorothy is easy to configure for internal teams. We don’t need to wait on the vendor to make...
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Relationship, Product
Getting changes to Dorothy sometimes takes a long time, but that process is quicker than what we had...
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Loyalty, Product
Cupid’s workflow works correctly as designed, but it doesn’t work for our culture. There is a gap...
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Product
One of the biggest things I like about Epic is that everything is fully tested when it goes out the...
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Product
We love that the professional billing piece is integrated. It is easy to use, and there are a lot of...
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Product
Epic could work on more of a standard solution for provider-based billing and reporting options to...
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Relationship, Product
The strengths of Epic are in the level of technology that they have and the way they try to figure...
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Relationship, Value
There are a few things we are still struggling to calculate. But we appreciated Epic’s reaction to...
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Product
Our host site's system is not the closest to Foundation System. I thought they were farther along...
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Relationship, Operations
We have to go to our host site's website to do anything related to support; there is nothing local...
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Product
I can’t say that EpicCare Ambulatory EHR definitely meets all of our users’ needs because our...
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Operations
A staff member told me they were pleased with the installation of EpicCare Ambulatory EHR.
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Culture, Relationship
Epic needs to be more transparent about the criteria for early adopters.
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Relationship, Operations
Epic does a good job of putting out continual updates to make the system better, and they...
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Loyalty, Product
There are some pieces of the system that don't seem to work very well yet, so we are using outside...
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Operations, Product
EpicCare Inpatient EHR is easy to use, but it can sometimes be confusing to know where to go to get...
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Product
The system's integration with all of the different pieces of the healthcare world is nice, from...
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Product
My experience with Resolute Professional Billing has been fantastic. The system meets our needs for...
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Operations, Product
The experience in the system is good; however, the system is not always as user friendly as...
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Relationship
With Epic, we know who to escalate to. We very rarely have to escalate things, but the vendor is...
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Operations
Epic has videos for end users, and those help with ease of use. Some of the workflows can be a...
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Value
We have a flat rate with Epic. If we want to do other things, they charge extra for those, but we...
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Product
I like the eligibility part of the system. It picks up insurance companies below our radar that are...
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Loyalty, Relationship
If we were out on the market looking for an EHR, our number-one consideration would be Epic. We...
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Relationship
The vendor keeps their promises, though we may not like their answers.
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Relationship
In terms of Epic keeping their promises, the vendor is very concerned about how they answer our...
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Operations
Epic has good resources, especially their documentation, for us to fall back on for training on any...
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Relationship
If something in the product is not working, Epic finds a solution very quickly. We like Epic’s...
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Operations, Product
The integration with Epic was tough at first. Combining our established patients into the system was...
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Operations
Epic tries to stay on top of things as far as new technology goes, and they do well with training.
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Loyalty, Product
Using Healthy Planet is going well. We are content with the functionality, so we continue to...
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Loyalty, Relationship, Product
The product is solid. Epic is working very hard to help automate even more tasks, leveraging things...
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Product
I was able to do more with our previous system in terms of making updates and correcting things that...
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Product
With Epic, there is a lot of extra clicking. I have been on other EHRs that are better than the one...
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Relationship, Product
One thing I love about Epic products in general is that we get a report every quarter on how we are...
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Loyalty, Operations, Product
Everything is part of one system, so I don't know how to parse things out, but I wish the whole...
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Product
The problem is that I'm really spoiled with Epic. I have my regular calls with Epic’s executive...
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Product
Secure Chat is user friendly and very convenient for our end users. Not every end user has adopted...
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Culture
One of the promises that was delivered was being able to remove ourselves from a conversation....
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Relationship
I talk to different people at all levels of the organization. I get high enough and have the ability...
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Relationship
Epic is always a good partner in terms of telling us what is coming and what we should be doing. The...
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Relationship, Operations
Epic thinks they know all; they try to tell us how to do things they don't necessarily have...
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Product
Like any product, Cupid starts off as being a little rudimentary. Things that we had to expand with...
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Relationship
We had really good internal resources who got certifications in Cupid. The unfortunate thing is that...
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Relationship
We have had really good luck with Epic lately. We have the right people at Epic, and they have found...
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Loyalty, Product, Value
Healthcare is changing. I can't hire a nurse to save my soul, and we can't recruit doctors, so my...
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Relationship
Judy isn’t going to be around forever, and I don’t see anybody at Epic who can take the company and...
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Loyalty
Epic is looking at moving into the ERP space. Unless they are seeing something I'm not, there is...
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Relationship
Epic keeps their promises, but that is because we are good at asking for things and getting...
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Relationship, Operations
Epic used to be really good at delivering on their vision because they never presented anything to...
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Product
I would tell someone looking at Resolute Hospital Billing to go into it with eyes wide open.
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Relationship, Product
Because Secure Chat is easy to use, I get feedback from doctors that nurses are starting to use the...
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Product, Value
The challenge with MyChart is that it takes a lot of care and feeding to keep the web system...
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Relationship
We get great support from Epic; they are very involved.
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Value
I feel like our experience is getting more like there are little extra costs for things, and those...
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Loyalty, Product
It is really powerful to have the Secure Chat communication tool embedded in the EHR and available...
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Product
Resolute Professional Billing stands out against some of its competitors because it is integrated...
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Value
Epic has done a lot to enable non-patients to use their patient experience platform, which is what...
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Value
We would buy Resolute Professional Billing again, but we would have to work on the system's price...
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Operations
I like Epic's certification process where people have to take Epic's training and then pass some...
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Operations
I think that Epic has gone away from a lot of the computer-based training that was implemented...
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Loyalty, Product
Epic has some cool development stuff coming that we are excited about. We did a lot of work recently...
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Product
I like that Secure Chat is integrated, so end users have one workflow. The system is right there...
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Loyalty, Product
I wish we had some of the stuff that is coming and that we are excited about right now, such as the...
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Relationship
We have shared feedback with Epic, and they are responding. I am sure they have heard the same...
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Loyalty, Product
We have done a lot of work with In Basket efficiency improvement, and Epic is moving toward...
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Relationship, Product, Value
I feel like Epic’s folks are part of our team. They provide great support. And EpicCare Ambulatory...
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Relationship
Epic doesn’t listen to their customers, especially smaller customers. Unless people have a checkbook...
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Relationship, Product
Resolute Hospital Billing is okay. It works. It does its thing, and it is not a headache for me. The...
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Operations, Product
Regarding tangible outcomes, I don't think Epic is any different from any other vendor out there....
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Product
I like the integration and interoperability of the entire care continuum of Cupid.
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Product
Epic could improve the drawing tools in Cupid. The tools are a little too simplistic. I would also...
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Loyalty, Product
I was an analyst on another solution prior to being certified on Epic's product. Epic's product far...
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Operations, Product
For the EpicCare Ambulatory EMR, I have not had to work so much. Epic is pretty good with...
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Relationship
We really love the product. Epic does a really good job, and they usually are ahead of us; before we...
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Product
We have been able to reduce a fair amount of In Basket messages by changing some of the algorithms...
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Product
One of my favorite things in the last couple of years on MyChart is the ability to upload advanced...
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Product
With MyChart, the patients do the check-in process for us. They fill out the questionnaires and...
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Loyalty, Relationship, Product
I have been using Epic's software for many years, and it seems to evolve and improve for better...
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Relationship
We have a pretty big department that acts as liaisons for Epic. All the liaisons are assigned to...
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Product
For EpicCare Inpatient EMR, I try to learn the Slicer Dicer piece. It may be my naïveté or my lack...
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Relationship
The vendor tends to be fairly responsive, but they are sometimes slow to make requested changes to...
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Product
Our users and clinicians get frustrated with how often we have to do Epic updates. When MyChart...
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Relationship
Epic has been very engaged and responsive, and they have really provided nice collaboration and...
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Relationship, Operations
Moving to Epic has been a difficult transition for some. Epic is so big, and there are so many...
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Operations
Things went well during the implementation, and we were back to baseline charging almost...
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Operations, Product
Everybody encounters issues, and the primary issue that we encountered was that we had far more...
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Operations
We create the training with Epic, so we start with their curriculum and then add on to it. We had...
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Product
The quality of the software is such that when we have discrepancies or issues, we start by assuming...
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Product
The ease of use for end users with any hospital billing system is about a one on a scale of one to...
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Product
There are still some things we would like the product to do that it doesn't do, and we are working...
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Relationship, Value
Epic excels at their ongoing support. We have executive involvement regularly. Epic keeps their ear...
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Loyalty
I know people who are switching over to Epic, and I tell them to just be patient and that they will...
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Product
EpicCare Ambulatory EHR does what it is supposed to do from both a provider and an administrator...
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Product
EpicCare Ambulatory EHR is not simple or intuitive. It is one of those things where we hate it, but...
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Relationship
Epic pays attention to us and does not want us to be unhappy. Their upgrades are pretty smooth, and...
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Value
EpicCare Inpatient EHR is expensive, but it is worth the cost.
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Operations
Epic could have been more supportive with the lessons that they learned through other...
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Culture, Relationship, Product
Epic Behavioral Health is fairly straightforward. If a health center wants to integrate with other...
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Value
We spend a lot of money with Epic, but so does everyone else, and we would have to spend that money...
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Loyalty, Product
MyChart does what we want it to do, but it allows easy access for patients, and we want to turn that...
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Product
MyChart can be self-directed, and it is very forgiving. Patients are able to text or email their...
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Relationship, Product
Epic is constantly investing in research and development to make MyChart more patient-centric. We...
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Product
MyChart continues to be progressive in offering lots of different options for patient outreach.
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Relationship, Operations
I was apprehensive about welcoming Epic, but Epic has been almost mind-blowing with how engaged and...
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Product, Value
Epic's EHR is very expensive. The system is built more for an inpatient hospital in a large, brick...
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Relationship, Product
Epic is a monopoly. In the EMR space, they just never move the needle on usability. I want them to...
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Relationship, Product
Epic tries to be inward focused, and they are very proprietary when it comes to their APIs. They...
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Product, Value
The product is rather expensive, and it is really designed for an office in the 1990s. The product...
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Operations
We have upgraded, and it has been a good experience. Epic does a very good job with little snippet...
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Value
I have never had an issue with charges yet. Everything that we have been talking about using, at...
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Operations
Epic does a good job with their training for Cupid's upgrades. The vendor went into compact forms a...
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Product
I have seen the decision support for immunizations improve as time has gone on. That piece doesn't...
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Loyalty, Product
Something that would help with immunization reconciliation would be to make it possible to update...
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Operations, Product
There is definitely a learning curve with the EHR, and there are a lot of different ways to do...
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Relationship
The Epic customer support team is responsive and knowledgeable. I have regular conversations with a...
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Relationship
There is not an EMR on the market that end users will like. Epic's EMR isn’t perfect, and our users...
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Relationship, Product
One problem is that if there is something that we can't do in Epic's system, our ability to get Epic...
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Relationship
Epic is very transparent about what they are working on for a particular product. They tell us about...
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Value
Epic doesn’t nickel-and-dime us, but they do have different modules. So if we are looking for...
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Relationship, Product
Epic doesn’t like to integrate their product with things that they already offer in-house. But I...
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Product
Comparing Epic and Cerner is like comparing two wrenches made by different manufacturers. They are...
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Relationship
Epic’s support is awesome, and we have no issues with it. We have folks that we can reach out to so...
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Value
I would not buy the product again because I'm guessing that I can probably get something that fits...
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Relationship
We have a relationship with one of the vendor's executives; we can contact that person if we need...
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Operations
In terms of the capabilities the product has, I don't think Epic does a good job of helping me best...
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Relationship, Value
I would tell a friend that our Epic experience has been really positive. The vendor is highly...
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Culture
Organizationally, when we made the decision to go with Epic, it was because we liked Epic LTC. The...
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Relationship
The support that comes with Epic LTC, including Epic's documentation and their very knowledgeable...
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Relationship
Something Epic could improve on would be preventing silos between their applications in terms of how...
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Relationship, Operations, Product
Epic has a foundation system. That is their best practice system based on their complete user group....
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Operations, Product
Epic LTC is horrible. It is not user friendly for long-term care compared to other products I have...
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Product, Value
In Epic LTC, there is no way to generate a care plan from a physician's orders or any of the...
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Product
I like that I can see the hospital chart in Epic LTC. I like that I don't have to call the hospital...
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Product
The 802 form in the system doesn’t print correctly. An updated version of it was put out, and Epic...
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Relationship
Epic has a couple of different methods for support. I have a point of contact that I can email...
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Relationship, Product
Epic has such a huge presence now, and that makes the continuation of care easier. We can see what...
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Relationship
Our requests are not addressed in a timely manner.
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Loyalty, Relationship
As Epic is growing and becoming the most popular vendor in the industry, I think Epic is losing...
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Operations
I was very satisfied with Epic’s training. Epic does a really good job with that.
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Relationship
Epic is always available. They have multiple ways of contacting them and getting support. We can do...
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Relationship
Epic is really good at being proactive. They send out bulletins before we even know we have an issue....
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Product
I think Epic has done well with integrating all of their systems together. One patient, one chart is...
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Relationship, Product
CMS implements regulatory changes every year, and with this last round, there were a lot of...
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Relationship
Resolute Professional Billing is a very mature product that is used by a lot of people. The vendor’s...
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Relationship
I don't know our personal billing support person that well. I don't interact with that person much,...
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Operations
When analysts go to Epic’s training, there are people from all different organizations, but it feels...
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Relationship
We work very closely with the development team at Epic for the system. We consider that a perk of...
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Relationship, Product
Nothing is ever on the timeline that we want. Sometimes the urgency of the time with which we need...
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Operations
Often, the training curriculum and content coming from Epic don't actually have the behavioral...
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Loyalty, Product
The product is good. But there is just still so much more to tackle because behavioral health is a...
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Loyalty, Product
The system needs more content. It needs more behavioral health–specific content in terms of...
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Relationship
Epic helps staff know what buttons to push and when to do the right thing. The system is split, and...
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Product
There is room for improvement for Epic in terms of the reporting available specific to behavioral...
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Value
We have to pay for so many applications for our collective cost. It is hard to know how much of that...
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Loyalty, Product
Epic Behavioral Health is a new world in terms of electronic documentation, workflows, and...
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Relationship
One thing I like about Epic is that they provide us with a specific technical person. We don't just...
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Operations
Epic does a good job of sending their developers out and understanding the workflows of their...
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Relationship, Product
Epic's documentation has gotten immensely better over the last few years. I hope the vendor...
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Relationship
The host site said they were going to build us or give us something for one of our specialties, but...
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Operations
We had on-site support and on-site training from the host site, but the training was all...
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Relationship
In general, our relationship with Epic is good and very positive. Epic communicates with us well....
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Relationship
The people we meet with from Epic are generally pretty supportive, but the way Epic takes and...
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Operations
Epic needs to improve their quality testing and implementations. Those aren't what we were led to...
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Operations, Product
For this project specifically, the staff members that Epic assigned to us were a little subpar....
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Culture, Product
The system isn't very easy to use, but it is doable. Resolute Hospital Billing is a powerful system...
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Loyalty
We are investing in other modules for Epic that are like Healthy Planet on steroids for care...
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Product
Resolute Hospital Billing is light years ahead of what we had before. No systems are better...
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Product
In an Epic hospital, Secure Chat makes nurse-to-nurse communication very strong. However, the value...
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Product
I would recommend Secure Chat because Epic is a keystone EHR vendor. They continue developing and...
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Operations
Epic's implementation wasn't as good as we expected it to be. There were a lot of things that were...
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Relationship
Epic is very supportive, and they are partners to us. The vendor follows up with us, and they don't...
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Operations
The quality and effectiveness of Epic's initial and ongoing training aren't good. That was a big...
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Relationship, Product
Our users seem to be very happy with the tools that Epic has and with the flexibility to customize...
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Relationship
Epic did a great job in pivoting quickly to respond to what healthcare systems needed for COVID-19...
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Loyalty, Relationship
I don't love that there is just one giant in the industry and that everyone else is a distant...
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Operations, Product
It would be nice to see some more documentation that we could share with our users to explain things...
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Value
If Epic could cost a little less, that would help a lot. Their products have big price tags.
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Relationship, Product, Value
Epic has completely pivoted to using business language, and I love that they are doing that. The...
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Product
EpicCare Ambulatory EHR has been a tremendously valuable tool. We have integrated a lot of what we...
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Relationship
Nobody keeps all of their promises, but Epic keeps most of their promises. They deliver what they...
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Operations, Product, Value
The amount of investment we have put into the education of MyChart is interesting. The patient...
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Operations, Product
Epic makes so many upgrades that it is challenging for our staff to keep up. It is also hard to keep...
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Value
EpicCare Ambulatory EHR is expensive, but we know that it is expensive, and it is good compared to...
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Product
No EHR can meet every functionality need. However, EpicCare Ambulatory EHR isn't where it needs to...
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Relationship
Epic responds to us, and their support is pretty excellent. It isn't common for the system to have a...
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Relationship
Sometimes Epic is slow to respond to people, and I think that they advertise themselves to be a...
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Product
There are so many different ways to do something in the EHR. We would think that would be a positive...
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Value
For Epic customers, it makes sense to buy Healthy Planet. I think the module has an added cost, but...
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Product
The product's strength is the fact that it has a pretty good balance of standardization and...
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Product
We have had some issues because we need to have an internal analytics resource. The issue might be...
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Relationship
The vendor has been pretty responsive. In general, Epic is pretty good with their support, and they...
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Product
I like that there are several modules within Epic's EHR and that it is one solution for everything...
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Relationship
Epic’s philosophy is for us to trust what we have out of the box before we say that it doesn’t work....
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Operations
Epic’s approach to training is huge. They ensure that an organization’s people are certified, not...
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Product
Resolute Hospital Billing really shines in its ease of use. It is much more intuitive than other...
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Value
Resolute Hospital Billing is expensive, but it really gets the job done. The vendor is up front...
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Relationship
Our BFF, who is somewhat new to the BFF role, occasionally has to check on things. They are...
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Relationship
I wouldn't hesitate to recommend Epic; they are very receptive to feedback. We worked with them to...
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Value
Every time we turn around, there's a new fee increase, and the price seems to go up. Epic...
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Operations
Epic does a tremendous job with their implementations and upgrades. The training materials Epic...
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Loyalty, Product
Compared to their peers, Epic seems far ahead. They are pushing the leading edge, if not the...
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Product
I always said that Epic's product was the best monolithic system out there. It still is. It is by...
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Loyalty, Relationship, Product
Things are so hard with Epic because their promises are proactive, but the delivery time is so long....
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Operations
One of the things that Epic does really well is that even though they have a horrible implementation...
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Product
Depending on the module and depending on the user, there are things in Epic’s products that are not...
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Product, Value
The complaints we receive about the system are nearly nonexistent. The ones we do receive are more...
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Relationship
We have no problems with Prelude. I would suggest that a friend working with Epic on Prelude be very...
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Product
We have opportunities in some duplicate efforts. For example, we can send the eCheck-in through...
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Relationship
Epic is working with us progressively to find ways to improve. They are also working on finding ways...
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Relationship
Epic’s support team can be both reactive and proactive. If they run into an issue with one client,...
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Product, Value
Based on our uses of Epic’s applications, we have seen a pretty large ROI across the board. The base...
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Product
For the most part, our clinical staff is pretty happy with Community Connect Resolute. The work...
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Loyalty, Operations
I would advise others who are considering Epic's systems that if they decide to go with Epic, they...
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Loyalty
We never want to go with the latest version of an Epic application. We want as many bugs as possible...
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Value
I would buy Community Connect Resolute again, but maybe through a different host. There are a lot of...
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Product
One of the worst parts about Community Connect Resolute is the reporting; it is horrid. It is...
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Relationship
I have to credit Epic's team; they are highly professional folks. Epic has been around since 1979,...
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Value
If a facility can afford Resolute Hospital Billing, it is well worth the money, but it is very...
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Relationship
Epic's support is awesome. We have folks that we can reach out to for immediate answers to our...
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Culture, Value
Epic seems to be doing more nickel-and-diming than they have in the past. They keep changing some of...
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Loyalty, Relationship, Product
Integration has been more challenging with Epic. Epic is far behind in the API game. The healthcare...
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Operations
Training is one of Epic’s strengths. They do a good job with that.
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Relationship
Epic is good at acknowledging what will and won’t work.
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Operations
The project to roll out Secure Chat was very long. It was very tedious and difficult. But Epic was...
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Product
Epic loves having complicated interfaces and moving things around constantly. Secure Chat doesn’t...
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Relationship, Value
Epic is good, and we can trust them. They don't nickel-and-dime their customers. I would highly...
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Relationship
We have people who have been assigned to us for a long time, and we have had a good relationship....
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Product, Value
To get our structured reporting where we wanted it in Cupid, there was some modification but not an...
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Product
With MyChart, people can get in and see proxies. Patients can see their spouses or their kids, look...
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Loyalty, Relationship, Product
MyChart is a fairly standalone product now, but as Epic starts to move a little more into the...
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Relationship
We have dedicated technical support folks, and we meet with them regularly, so if there are...
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Relationship, Product
Epic understands the nuances of oncology care, and it is nice that they have taken the time to...
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Product
We want to have bifurcation interventions allowed for drawing tools in Epic. We want to have an...
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Operations, Product
The good and bad thing about Beacon is that there are 100 ways to do one thing. That is a...
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Loyalty, Product
Radiation is the big portion that doesn't integrate with Beacon, and there is also some cancer...
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Loyalty, Relationship
Epic is very proactive in terms of letting us know that there is going to be an issue, and they are...
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Product, Value
I feel like the tangible outcomes are there, but sometimes the reporting isn’t there, or maybe we...
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Relationship
Sometimes Epic says Beacon is going to do a bit more than we think. Whenever we have an upgrade or...
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Operations, Product
We answer a lot of questions for the end users. After we show them how to use Beacon, they get it,...
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Product
Beacon puts information in a readable format. It keeps patient safety in mind because there is a...
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Loyalty, Product
We want the ability to have road maps in the system. That is something that we have wanted for a...
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Value
There is a per-user cost with MyChart, not a per-feature cost or anything like that. As Epic...
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Operations, Product
Epic requires certification, so to work on certain modules, we have to be certified and recertified....
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Loyalty, Loyalty, Product, Product
I have a lot of confidence in Epic regarding Hyperdrive, but I’m nervous too. I would probably be...
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Loyalty, Relationship
There are some things that we could do to achieve our current goals in Prelude. We are probably...
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Loyalty, Relationship
I am going to assume my overall satisfaction in a year will stay high because the vendor provides...
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Operations
After the implementation, there was a lot of broken stuff that we had to fix. There could have been...
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Product
There are a lot of things in Beacon that are not intuitive at all, and we have to spend a lot of...
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Relationship, Relationship
Things with Epic have gone great. We have a BFF, and we meet on a regular basis with them to hear...
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Relationship, Relationship, Operations, Operations
Things with the EHR are great, and the software continues to evolve in a good way. Epic has great...
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Product
This tool goes across the entire patient experience, from scheduling to clinical care to billing. We...
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Product
The product makes it easy for patients to find all the relevant information about appointments, test...
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Loyalty, Product
The vendor has introduced some new features that align with our strategic plans from a population...
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Relationship
There are a lot of ways that Epic helps and supports our organization’s growth. As we work on new...
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Relationship
While the product has its features and functions, what makes it better is our partnership with Epic,...
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Culture, Culture, Relationship, Relationship
My biggest issue with Epic is that we don't have representation at UGM or XGM and that would be...
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Operations, Operations
We had issues with one of our go-lives, and part of the problem was Epic not saying that we weren’t...
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Product
One of the biggest problems with Beacon is that for an infusion nurse, there is not one place to go...
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Product
One of Beacon's downfalls that is specific to treatment plans is that sometimes a provider will go...
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Operations
The system has been a nightmare since we went live, just with the implementation and testing. When...
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Loyalty
If we had the choice again, we would maybe buy a different version. The version we have is the Kmart...
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Operations
Epic does put out some training updates. They host update calls, and they have some documentation...
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Product
The system is easier to use compared to what we have had in the past. It also helps us that...
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Operations, Product
Right now, a big thing is resolving faxing issues. When we first went live, faxing was not an issue....
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Relationship
The service people I deal with are good but not exceptional. We can file a ticket, and if they don't...
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Product
We have to use a laptop because Dorothy is not supported on a tablet. The documentation of workflows...
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Product
The part of Beacon that doesn't really meet our needs very well is the radiation oncology part....
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Product
Beacon is actually very complicated. What the product really brings to the table are care plans for...
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Product
Something I want Epic to work on for MyChart is creating an AI product to help with the notes....
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Relationship, Product
Epic is generally slow when it comes to developments, but they are coming out with some cool things....
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Relationship, Product
MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...
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Loyalty
I highly recommend MyChart. There are things that could be done to improve it, but I think that...
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Product
We have had to adapt and constantly create workarounds to make the system work. That definitely has...
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Relationship
We constantly bring stuff up to Epic. Their web community is very helpful, but that is not...
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Loyalty, Relationship, Product
MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...
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Relationship
Epic does keep their promises. They are continuing to develop their CDI functionality, and they are...
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Value
Epic thus far has not charged us anything extra for any of the upgrades or added functionality they...
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Product
Epic's system is very user friendly; it is very logical and easy to manage if we want to make...
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Relationship, Product
Epic could dedicate more resources to continuing to develop their CDI features. They could also...
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Product
Over the time we have used MyChart, there have been changes that have been helpful. One of the...
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Relationship, Product
Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....
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Relationship, Operations
Epic generally has very structured support, and their system is already in place. We know what we...
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Relationship
Epic owns everything in the world, so they are always adding more things, and they have to structure...
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Product, Value
The burden that is now placed on clinicians increases their workload demands. We are required to...
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Relationship, Product
With EpicCare Inpatient EHR, it is easy to follow the flow of information. I have used a variety of...
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Product
There are now a lot of laws in place that make EpicCare Inpatient EHR integrate with other EMRs, and...
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Relationship
Epic supports us very well. They communicate well. We can tell their consultants are very happy in...
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Product
There is a lot of fluff documentation that chews up a lot of clinician time. There are too many...
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Product
I have used other EMRs that I favor a little more than EpicCare Inpatient EMR. My one big issue with...
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Product
The problem with Beacon is that we only see a little slice of the orders of the care plan within the...
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Relationship
We would appreciate it if the vendor were more responsive to design tweaks and suggestions from the...
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Relationship, Product
We are pleased overall with the MyChart application and with what we are able to get out of it. We...
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Relationship, Product
Our biggest challenge is our end users and their unwillingness to document appropriately, not the...
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Relationship
I like Epic's service log documentation and QA note documentation, so if something goes into...
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Loyalty, Relationship
With our long-term care facility, it is helpful to have up-to-date MDS documentation that ties back...
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Relationship, Product
Galaxy, Epic’s internal knowledge base, is very robust, not just the module for long-term care but...
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Operations
As with any Epic application, it is best to understand the strengths and weaknesses of the...
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Product
Our physicians and nurses find Beacon and our EMR’s general operability difficult with multiple clicks....
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Product
The navigation part of the product continues to be a frustration for our clinicians with the...
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Product
Beacon is very comprehensive, and it is a safe and effective way to manage chemotherapy. It would...
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Product
Resolute Hospital Billing has a lot of different features and a lot of navigation capabilities, and...
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Loyalty, Product
As an organization, we made the decision to use Epic, and since then the idea of going in another...
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Relationship
Anyone that we work with from Epic will take forward what we want. They can't always develop what we...
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Value
Epic’s pricing is pretty fair, and when there is a charge, we tend to understand why there is a...
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Relationship, Operations
In general, we have had good support throughout our go-live era directly from Epic. When we do...
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Relationship, Product
Epic was smart to build a charge capture engine. They switched the chassis that the system is built...
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Relationship, Product
The one problem that no one can figure out how to solve is that healthcare work is built on the...
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Operations, Product
It is easier to manage training and security for community-based organizations and external...
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Product
Everything is going really well with Epic. The way that they structure their upgrades is stricter...
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Product
Our major issue in Cupid right now is customizing it to the physicians' and clinicians' workflow. We...
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Relationship
We are assigned a TS person for Cupid, and we can directly and immediately reach out to them if...
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Relationship, Operations, Product
Epic hosts our servers, and there was a time when the transaction speed dipped a little, so they...
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Loyalty
We decided to go with Cupid because some of our new people had worked with it in the past and had...
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Product
Some of the system's ease-of-use issues aren't inherent to the product. They are based on...
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Loyalty, Product
There are some things that I have seen other customers do with MyChart that we haven't done. One...
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Loyalty, Product
When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....
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Loyalty, Product
Automation is a big component that Epic is working on; they are always developing things. There are...
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Relationship
At Epic, there are support folks that always respond to me when I send them an email; they are...
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Relationship
Sometimes, when I reach out to my point of contact at Epic with a question about how to use a tool...
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Product
I like the particular layout of the features of Epic’s activities that help the end user drive their...
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Product
Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...
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Relationship, Operations
When Epic tells us about updates, those updates will happen. They also tell us about new videos and...
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Operations, Product
The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...
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Product
Epic combines Resolute Hospital Billing and Resolute Professional Billing self-pay statements into...
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Product
We would tell people planning to use Resolute Hospital Billing to try not to get caught up in...
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Relationship, Product
There is no ability in Epic's system to manage bad emails, and that is something really important....
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Relationship
We have built great relationships with Epic. They are definitely customer focused, and if they don’t...
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Loyalty, Product
Healthy Planet is really good, and we are trying to push the envelope with the product. To me,...
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Relationship
Epic keeps their promises. Sometimes we have to push them to get the work done; we tend to be early...
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Product
Healthy Planet wasn't so good at bulk messaging patients around care gaps and things, specifically...
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Relationship
Epic is very responsive, and they try to get things done. If Epic gets a problem reported to them,...
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Relationship, Product, Value
Epic sometimes has a hard time listening. They are a behemoth, and I think that they are trying to...
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Product
I like that the product has a lot of automation opportunities. Epic continues to develop automation....
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Operations
Epic has a lot of training to help people get certified in different products that they offer. That...
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Product, Value
Beacon is necessary and very useful. It assists the physicians with getting the appropriate...
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Operations, Product
I like that Beacon is user friendly and that we can train Beacon to use a protocol. As long as the...
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Product
I would like to see order groups enhanced in Beacon. I would like different functionality that would...
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Relationship, Value
We have regular calls with Judy Faulkner, the CEO and founder of Epic. The CEOs of other companies...
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Relationship, Value
Epic is really good at not making promises because they know how hard it is to keep them. The...
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Operations
Epic is really good at training us on how to log in and do a few simple things, but it is really...
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Loyalty, Product
We would like to see more interoperability between the Epic hospital billing module and the Epic...
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Loyalty, Relationship, Operations, Product
The system has new review processes and capabilities, so some of the features that were so...
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Product
If I were talking to a peer considering EpicCare Ambulatory EMR and they wanted to know what is...
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Relationship, Operations
If I were going to give Epic some recommendations on where they could improve, I would have them...
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Loyalty
Epic is working on a couple of projects to make using the product a better experience, so I hope my...
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Culture, Relationship
Epic doesn’t promise anything they can't deliver. They keep their promises. Things don't always look...
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Loyalty, Relationship, Product
There are some areas that Epic could concentrate on more, but we are starting to see where the...
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Loyalty
We initially went with Epic's system because statistically, Epic's reimbursements are better than...
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Relationship
Epic is very careful not to overpromise. They do a big song and dance and tell us that a lot depends...
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Product
Nearly seamless integration with the rest of our organization is a profound game changer. Although...
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Relationship
Epic is going in exactly the direction I want them to, and they read the market well. They are...
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Culture, Relationship
Epic partners with us. We don't just tell them what to do. We have discussions with them where we...
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Product
I would totally recommend Epic's systems. I think everyone should have them. That would make things...
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Product
MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...
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Loyalty, Product
There are some functionalities that I would like to see from the system's remote monitoring, such as...
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Relationship
I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...
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Product
Patients don't have to go to more than one app to see their information, but they still have to log...
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Product
The EMR is a really good product. Its whole strength is it is one continuous record. The way the...
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Value
The system definitely has value for the money we pay; we pay a ton more for Epic's products than for...
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Product
MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...
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Relationship
Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.
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Relationship
When there are issues with clearing or with a payer being down, the vendor sends out pretty good messages....
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Loyalty, Product
All of the things that we are looking for are on Epic's development list, like additional reporting...
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Product
I would like to change how payment plans are set up. Patients are asking to make payments weekly or...
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Product
Epic's products are interconnected, so users don't have to pay to turn different things on. They...
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Loyalty, Relationship
Epic is an amazing company to work with. They are very forward-thinking and innovative, and they are...
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Value
If we want a feature with bells and whistles, Epic is going to say there is a licensing fee.
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Product
If a user is billing for a procedure, they can set things up so that all of the supplies aligned...
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Relationship
Epic consciously reaches out to us and tells us what they think of our performance. They also help...
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Product
We like the ease of use, the automation, and the capture of information. The way that Epic has the...
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Loyalty, Value
As Epic grows in their ability to do virtual things, I think that they will eventually phase out a...
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Relationship, Operations
Epic has certification programs and ongoing continuing education as well as user groups. They have...
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Value
Users can build the product to charge for what they want it to charge for. The product helps with a...
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Operations
Epic's training is really top notch as long as people realize that their training is based on the...
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Relationship, Product
Epic is great with interoperability. They have continued to expand their systems' interoperability...
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Relationship, Operations, Product
The product is very easy to use. Sometimes folks struggle with some of its changes. Epic has almost...
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Relationship
Epic is very proactive. They are constantly asking us whether we have considered different things.
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Relationship, Product
Epic has reporting tools available to us to move outcomes forward. We always get good things from those....
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Product, Value
The product is a really transparent system. We have dashboards where we can see all of our charges....
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Culture, Relationship
Epic works very hard to keep all of their promises. They work very hard to keep and not miss the...
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Relationship, Product
I gain a greater appreciation for the functionality and how integrated and seamless EpicCare...
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Product
There are some specific things that Epic could improve related to some of our coding workflows....
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Culture, Relationship
Epic may have a vision, but they don't advertise it or share it well. From an end-user perspective,...
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Culture, Value
Epic has not gone above and beyond. They are about where they said they were going to be. The system...
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Operations, Product
Beacon is very complex, especially for providers. There are a lot of pieces to it, and no one...
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Product, Value
Beacon needs a lot more integration with NCCN guidelines. There is so much touted opportunity that...
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Culture, Value
Epic is expensive, but if I wanted separate modules and separate hardware for all the things we...
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Product
If a health system uses Epic's EMR, integration is the easiest thing. Other sites can essentially...
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Product
For Secure Chat, I would like to see the ability to remove myself from receiving notifications from...
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Product
MyChart is very useful, and we take advantage of as many of the functionalities as possible. One of...
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Relationship, Product
Everything works as Epic promotes. The vendor partners very well with all of the vendors that we...
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Product, Value
Some of Epic’s recent upgrades have saved time for the users. Instances of downtime are very minimal....
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Product
There are still some opportunities to reduce the number of clicks things require, and there is a lot...
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Value
Epic's system is one of the most expensive systems out there, but it is probably well worth the...
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Product
The big benefits of Resolute Hospital Billing are the work queues that it has. We have a single...
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Product
One thing that I don't like about Epic's system is the reporting. Getting big reports out of the...
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Relationship, Product
There has been reasonable improvement in the past few years in the user experience. Epic typically...
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Culture, Relationship
As far as building Medicare and Medicaid contracts goes, Epic is pretty good about releasing stuff...
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Product
Things are pretty seamless as far as upgrades go. The functionality hasn't changed a lot in the...
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Product, Value
We have been able to improve our overall reimbursement. We are doing up-front contractual things now...
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Product
MyChart is much better than other solutions we have tried in terms of being able to get patients the...
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Product
MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...
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Operations, Product, Value
I love Epic. Epic offers a lot of reports and such. Epic's system is much easier than Cerner's...
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Product
We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...
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Product
On the EHR side, the clinical application and the Resolute application are very compatible....
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Product
The biggest challenge with Community Connect Resolute is getting the reports we need, and I don't...
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Relationship, Operations
Epic has done a great job of supporting us. They are really embedded in our team, and they make good...
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Product, Value
Community Connect EpicCare EMR is a one-stop shop. It has helped us provide quality care that leads...
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Relationship
The thing that has been great working with our host is that, as we continually talk with them and...
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Operations
Moving to Epic was probably one of the best decisions our organization has made, and Epic continues...
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Relationship
Epic typically doesn't overpromise. However, they just did an upgrade where we thought there was...
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Product
Part of the process of onboarding a new physician is going over Secure Chat, and new physicians look...
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Product, Value
Secure Chat is a fantastic tool; it is probably one of the best things Epic has implemented, and I...
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Product
We like how the system is so automated in terms of submitting charges to insurance companies and...
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Product
It is sometimes hard to make the system do what we want it to do. We have to manipulate some things...
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Product
On claims, if certain insurance companies don’t like a code or two codes together, Community Connect...
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Product
MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.
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Product
We would like to see more integration with processing systems for outpatient prescriptions from...
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Relationship, Operations
Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...
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Relationship, Value
Our host has been a really good partner for us, so they have made Epic's system cost effective....
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Relationship, Product
If we tried to take Community Connect EpicCare EMR away from staff and doctors, they would revolt....
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Product
The biggest battle that we have right now is the slowdown in the eyes of the doctors in terms of...
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Operations, Product
There is so much clicking in the EMR. We just added a new provider, and the staff is just going nuts...
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Relationship, Operations
I have frequent meetings with people from our host site. When it comes to ongoing training, Epic has...
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Culture, Value
Epic needs to get their costs in line. They can't keep offloading all the costs on me. The cost of...
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Operations, Product
The upgrades have been really good. Our host has split those out now to where we are not waiting on...
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Relationship
We have a pretty good relationship with our host. They don't move as fast as we want them to, and we...
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Relationship
When we share something that we want the vendor to look at, our Epic BFFs are pretty good about...
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Value
The main thing with Community Connect is that Epic offers so many more items than our host site...
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Product, Value
I have no idea how much the product costs, but it has benefits. The entire system being in one...
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Loyalty, Product
Things with EpicCare Inpatient EMR have been fine. When we change products, we always think we are...
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Culture, Relationship, Product
I feel like we were promised some things that didn't actually come to fruition with EpicCare...
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Relationship, Product
We go through frequent updates with Epic. They are always innovating, and we can always make...
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Operations
The training from Epic is actually good, but it does have some downsides. The way that Epic presents...
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Product
When the schedulers go to schedule an appointment, they drop in the day that they are looking for....
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Product
The product is not intuitive. There are a tremendous number of screens that we need to get through,...
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Operations
Epic’s training content for analysts is extremely comprehensive, but the training material for end...
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Relationship
Epic has a tendency to overpromise or mischaracterize things, and that then leads to the vendor...
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Product
We are one of the larger users of Cupid. Other Epic products are more heavily used across the Epic...
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Relationship
Epic’s support team is really good at resolving problems. We usually have dedicated technical...
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Product
We would like to see a way where the platform can seem more seamless to our end users. We don’t know...
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Product
With the reports that we have, it is very hard to delineate meaningful interactions, and that can be...
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Product
From a technological standpoint, our experience with the product is going very well. A lot of people...
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Product, Value
The value of all Epic modules is interoperability. This product strongly supports that by maturing...
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Operations
When we went live with some new structured reports in Cupid, even though people were familiar with...
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Product
Cupid adds so many discrete values within the reporting structure. When we transmit things across...
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Loyalty, Relationship, Product
Even though Epic LTC is not a dedicated long-term care solution, we have chosen to stay with it...
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Relationship, Product
There is not enough new technology coming quickly enough from Epic, and I don't feel like the stuff...
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Loyalty, Operations, Product
My one problem with Epic is that there are so many upgrades. We have upgrades every six months. Once...
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Relationship
Epic strives to improve, stay current, and use feedback from other organizations. Even though I...
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Loyalty, Value
The only thing I would say about Healthy Planet is we seem to be losing our appetite for the...
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Relationship, Operations, Product
From an end-user standpoint, we would like to see a little more guidance when we are not doing...
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Relationship, Product
Epic a lot of times updates things regardless of what we do. It just seems like things are coming,...
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Product
The system is what we make of it, including how we build it and how people want us to build it. The...
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Operations, Product
Epic is really great with their updates, upgrades, and implementations. They always have sessions...
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Relationship
We have never seen someone at a very high executive level from Epic.
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Product
We have a ton of reports from Epic. There are a ton of things that we can pull out across the board,...
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Operations
With Cupid, we didn't get as many implementation instructions as we did for another Epic product,...
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Product
Cupid has definitions in it. We just have to pull up the frequently asked questions. Reporting is...
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Product, Value
Cupid definitely works well. As far as straight data entry goes, our people love it. Cupid is easy...
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Product
Cupid only meets about a third of our goals and needs, but the things it does are still very...
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Relationship, Operations, Product
I like that EpicCare Ambulatory EMR is consistent between departments. It is very customizable,...
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Product
We have excellent functionality integration with Epic. There is two-way communication with patients,...
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Product, Value
I have the ability to bill for MyChart messages in certain instances. That is something that I am...
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Product
Epic has kept promises by providing integration with our well-being programs, the ability to flag...
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Operations, Product
Healthy Planet is complex. The good news is it is a really robust platform that allows us to do a...
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Product, Value
Some outcomes we have been able to see with the product are how many minutes providers are spending...
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Relationship
Sometimes the Epic representative who is on our project calls in our ambulatory setting doesn't jump...
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Operations, Product
Sometimes the release notes are a bit hard to understand. Sometimes they tell us what to tell our...
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Relationship, Operations
My team has a recurring meeting set up with our Epic education technical services person. We are...
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Product
Compared to EpicCare Ambulatory EMR, things are even more consistent among departments using...
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Product
Epic could develop their signal data a little better for EpicCare Inpatient EMR. Signal data...
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Operations
Epic doesn't keep all of their promises. With every upgrade, there are release notes that are given...
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Product
We recently upgraded to Epic's Hyperdrive browser version. There are certain administrative...
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Relationship
Epic eventually gets problems fixed. The timeliness is never as fast as we want, but it isn't bad....
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Operations, Product
For the most part, EpicCare Inpatient EMR is quite intuitive in terms of how to navigate screens....
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Loyalty, Relationship, Product
Epic is working really hard to improve the system's usability and decrease extraneous administrative...
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Product
The product is very good from a billing perspective, but when it comes to some of the work queues...
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Loyalty, Relationship
We contact Epic’s support team a lot by phone. They hear us, but Epic is just such a large ship to...
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Relationship
Epic is proactive. They let us know as soon as they release any developments.
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Product
There are a couple of little things in MyChart that should probably work a little bit differently....
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Product
Resolute Hospital Billing's self-pay piece was an afterthought for Epic. There are some things in...
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Culture, Relationship
We are at a stage now where the vendor doesn't make a lot of promises, but they come through with...
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Loyalty, Product
Integration is the main reason we keep Resolute Hospital Billing. Epic's software is the best in...
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Relationship
Overall, Epic is really supportive, and they really are trying to do what is best for patients.
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Product
We are very satisfied with our EHR. We are now learning more about how we can make it better and...
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Loyalty
There are some things that we are looking at for the inpatient world that we have to go to third...
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Product
We would like to see an improvement in the system with regard to the ease of use when putting in a...
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Relationship
Our executives have routine phone calls with Epic’s support team, and all of our application teams...
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Relationship
Our tech support team from Epic is consistent. Epic has only changed a few of our inpatient...
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Relationship, Product
We are still trying to get our nursing informatics program going, and we are stuck on some of the...
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Operations
Epic does a great job at training and reeducating those of us who have certifications in the...
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Loyalty, Relationship
I get the sense that Epic is constantly thinking ahead and continuing to improve.
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Product
On the back end of Healthy Planet, there are so many things that are hard to even wrap my head around....
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Product
Healthy Planet is seamless because it is from Epic. It is what we use. It feels very cohesive and...
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Relationship
Epic’s people are very reachable and responsive. They help us resolve issues when we need them to.
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Relationship, Operations, Product
I don't even know of any issues or troubleshooting that need to happen with Healthy Planet. We have...
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Loyalty, Relationship, Product
Epic's functionality is the cream of the crop. Epic is better than anybody else that I have seen....
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Value
We don’t get any surprise costs from Epic. We may not like the number, but we don't get many surprises....
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Operations
Epic’s implementation services are very prescriptive, but that is nothing new. Epic has been that...
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Product
Resolute Hospital Billing clearly shows what is happening, and we certainly capture a lot of good...
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Loyalty
We are making a push to make Epic's product the source of all our information, and we really have...
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Relationship, Product
Epic’s products still need a lot of people to operate them. And it is difficult to innovate with...
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Product, Value
With Resolute Professional Billing, we can get bills out the door, receive them, and get them paid.
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Loyalty, Product
Two locations can have the product, but if the locations are not on the same instance, then things...
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Value
A lot of what we are looking to do is make our work efficient for our people. Labor is a big...
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Product
Integration with Epic can be very difficult if Epic's system is not up and running on the latest...
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Relationship, Product
There are always things we would like Epic to do better, but EpicCare Inpatient EMR is probably one...
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Value
EpicCare Inpatient EMR is more expensive than some products, but I think that the most expensive...
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Loyalty
I think we will end up more highly satisfied next year because there are some things that I can...
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Relationship, Product
Young people are becoming more involved in their healthcare plans, and MyChart helps those people to...
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Operations, Product
There is definitely more that Epic can improve for both the end users and those that are...
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Relationship
I have not had to reach out to the vendor specifically about MyChart, but when I generally reach out...
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Product
Any sort of interoperability has work to it. Sometimes it is presented as easy and then the true...
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Operations
Epic could do more to deliver standardized training content that is really ready instead of relying...
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Relationship
We have had great experiences with Epic’s tech support team as well as their account managers. They...
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Loyalty, Relationship, Product
Epic has said that they have a module coming out for a particular specialty, but they have been...
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Culture, Product
The messaging function within MyChart is not necessarily intuitive, so we have some challenges with...
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Relationship
We are in very close contact with our MyChart technical support team. They are engaged with us, and...
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Relationship, Operations
The forums that Epic has for development are excellent, specifically their UGM forums and their...
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Product
We have not adopted all of Epic’s technology, but the available suite of products is exciting, and...
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Product, Value
Once people get the hang of the system, it isn't too bad. The system's integration has been great...
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Relationship, Product
Epic's system and tools lack usability. The vendor always overpromises and underdelivers, especially...
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Product
EpicCare Inpatient EMR is a great application that allows users to follow the correct, recommended...
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Relationship
Epic has a very strong support team; the team is easily accessible and very quick to respond. We...
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Operations, Product
Epic issues release notes with each upgrade or major change that is made to the system, and the...
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Operations, Product
The greatest feature that I see in Epic's EMR compared to some of the other EMRs that I have...
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Relationship
When something really major happens, the support we get is very good. Epic is very good at getting a...
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Relationship
Epic's web support can take a while. Their support calls are good though. The things we put in...
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Value
EpicCare Ambulatory EMR is better than competing systems. However, we pay a lot more for it than we...
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Product
It is really hard to test MyChart without being an actual patient. There really isn’t testing in a...
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Product
MyChart is very good. Patients can schedule appointments and see their chart notes. Epic pushes...
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Relationship
A lot of Epic’s support people are very new. They don’t have any more experience than my team with...
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Operations
Epic has something called the Foundation System for implementations. A lot of that is preconfigured,...
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Product
There are a lot of ways that Epic can improve EpicCare Ambulatory EMR and make it better. There are...
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Product
There are sometimes certain things we need to do with EpicCare Ambulatory EMR that we can't do. Epic...
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Relationship, Product
Epic is constantly upgrading the system. They are trying to show that they hear us. They might not...
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Product
MyChart’s ease of use is very high from a patient standpoint. And the product is reliable.
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Product
We have to build so much with Epic’s system to make it more useful to work on and also have the...
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Relationship
There have definitely been times when we found little things that were broken and we emailed Epic...
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Product
The problem is that Cupid is designed for cardiology and doesn't cover many vascular surgery cases....
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Product
There is not much I like about Cupid. Epic needs to address common peripheral interventions like...
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Product
Fortunately, we were large enough to get our own instance of EpicCare Ambulatory EMR, so we didn't...
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Operations, Product
Integration with our ePrescription tool was very difficult. That is something that every Epic...
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Product
What I like about Cupid are the premade templates that pop up when we click on the image and say...
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Product
Cupid does not integrate well with our cardiology PACS. We have a very unique specialty, and there...
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Product
The product’s structured reporting is very seamless, and our cardiologists want additional...
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Relationship
Epic comes on-site and is very proactive with their development team.
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Product
The amount of automation in Resolute Professional Billing was a big thing for us. We were able to...
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Operations
Overall, we are pretty happy with the system and vendor. Our go-live went far better than we...
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Product
We need to have a lot more options for the templates and the procedures that we are able to do....
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Relationship, Product
Epic doesn't keep their promises because when I reached out to them to add templates and I told them...
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Culture, Value
Epic offers packages, which include a lot of things, and our facility decides what to keep and what...
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Product
One thing that has been difficult about the system's ambulatory side is that we have an impact...
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Operations
The system's ambulatory side works pretty well. Our initial training was outstanding.
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Product
Epic’s orders are difficult to review, so if we are trying to see the existing and active orders, it...
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Loyalty, Product
One of the things we are working on is Slicer Dicer, which is the self-service reporting feature. We...
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Relationship, Product
We continue to struggle with lines, drains, and airways (LDA) and primarily wounds. When patients...
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Product
There is so much around the metrics for pressure injuries and all of these requirements we want to...
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Product
We have been struggling with patients that have central lines. Typically, they go home with some...
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Culture, Value
Generally, Epic does a pretty good job with their charging and licensing model.
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Relationship, Product
Epic does a fantastic job of maintaining their system and creating a very stable and reliable...
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Relationship, Product
Epic has done a really good job of helping remove some of the third-party application requirements...
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Relationship
On the technological and application sides, the service is proactive for sure. Epic will sometimes...
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Relationship, Product
The ambulatory product is really good. Epic spends a lot of time and energy on the continued...
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Product
We are already very satisfied. I think it is really hard for Epic to move the needle drastically...
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Operations
Based on my experience with the implementation, I am very satisfied. No one is perfect, so there are...
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Product
Interoperability is a big word in general. Epic does a really good job when we think about the...
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Relationship
I like Epic’s model of assigning account executives and BFFs so that we know who to go to for...
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Product, Value
We have seen benefits with the solution and some gains in our revenue cycle space as far as A/R days...
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Relationship
Epic has had substantial turnover in their technical support team, and their skill set is a little...
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Product
I like the integration and that we are all using one system. That is huge. I also like the robust...
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Operations
There are two areas with training; there is the training that Epic provides to our team to get...
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Operations
People can watch a recorded session on the system and pass a competency test. That speaks to the...
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Value
I don't even know how much money we give to Epic, but I am sure it is not an insignificant amount....
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Relationship, Product
Epic is pretty responsive and attentive. What drives tangible outcomes for Epic are the...
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Loyalty, Product
I would like to see a little more of a cleaner screen or a more organized page. The patient portal...
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Relationship, Product
Epic has built an avatar. One thing I don't care for concerning Epic is that when they change a...
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Loyalty, Product
The beautiful thing about Epic is that as long as people get on the Epic train and stay on that...
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Product
For the most part, our users love the system's workflows because they can just log in to the system....
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Product, Value
EpicCare Inpatient EMR is phenomenal. It is a great product. It is on the leading edge in the...
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Relationship
The one knock on Epic that we hear a lot in the industry is that the experience level of some of...
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Relationship, Product
Epic excels in their delivery of upgrades or enhancements on a frequent basis, so we are not waiting...
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Relationship
Epic hosts our platform. They are good when we call their operations center while experiencing...
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Relationship, Product, Value
Epic has a very good sense of the industry concerning where it is going and how it is evolving, and...
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Relationship, Product
An improvement I would suggest for MyChart would be allowing patients to update their personal...
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Product, Value
I would tell someone looking into purchasing MyChart that communicating with patients via MyChart...
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Product, Value
We have been able to use Epic's Slicer Dicer to really dive into some of the structured data we have...
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Product
It can take us a while to use Cupid with the different technologies and integrations we have made...
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Product, Value
Cupid provides our organization with a lot of nuanced flexibility when it comes to streamlining our...
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Operations, Product
Once Cupid was implemented, it gave us an automated and highly customizable platform where we could...
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Loyalty, Relationship
Epic will come out for site visits to review our workflows and see how they can take our real-world...
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Product
If there were an organization looking for the ability to streamline the integration of certain tests...
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Product, Value
We saw wins with the system on its front line and back end, and we have been able to leverage our...
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Product
We have an enterprise EHR. We could probably do a little better by supporting individual office...
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Loyalty, Relationship
We have our own internal IT team that is fairly new to EpicCare Inpatient EMR, so we need to defer a...
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Operations
Some of Epic’s training involves a lot more diffusion through emails and training modules. We think...
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Relationship, Product
Epic has some proprietary predictive models, and they don't share those with us unless we purchase them....
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Product
Epic could do a bit more with the mobile platform and functionalities. The mobile piece is still...
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Loyalty, Relationship
Large academic centers are moving toward Epic. The vendor seems very quick to adopt technology and...
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Relationship
Epic's niche is honesty. They will tell us whether their product isn't mature or whether something...
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Culture, Value
Epic avoids charging users once they are in maintenance mode. That is good. When we are doing an...
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Product
Epic's systems are pretty dang interoperable.
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Product
We can leverage the system's functionality for our care plan. There are so many care plans and...
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Relationship, Operations, Product
Epic is very proactive in new spaces. They are already doing alpha tests with ChatGPT in certain...
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Operations
During the implementations, we need more specific details about how to get the information to users....
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Product
Beacon feels like a safe. It works just fine. It isn't wild or crazy.
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Culture, Value
I don't get charged for every ticket that I send to Epic.
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Relationship, Operations
The support that we get from Epic is more at the hospital level from our own department. During our...
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Relationship, Operations
We get new tools from Epic, but their educational efforts may not be effective. It isn't clear to me...
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Product
The door to a lot of integration is shut for us because we are on the platform.
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Relationship
Sometimes I feel that our host’s main hospital gets all of the upgrades while we get lost in the...
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Relationship, Operations
Epic is very proactive at reaching out during upgrades and telling us that we are going to have a...
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Product
Most of our patients have signed up for MyChart. That shows evidence of how well the system works....
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Value
During the COVID-19 pandemic, Epic gave a lot of stuff away for free. We get a lot of free advice...
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Loyalty, Product
We have a lot of people who have come from using other electronic health records, and those people...
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Product
It is really easy to manage the population with Healthy Planet. We love the fact that we can order...
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Product
EpicCare Ambulatory EMR is more customizable for frontline physicians than another product. It is...
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Product
The only suggestion I have is to make it so that the system doesn't lock me out of editing notes in...
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Relationship, Operations
Epic has made a lot of progress in terms of the stock foundation forms, but making sure there is...
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Relationship
I appreciate the vendor's ability to collaborate and bring ideas through their brain trust and...
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Relationship
Epic almost always tells me about issues before I even know about them. There is no comparison to Epic....
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Loyalty, Product
There are portions of MyChart where we still have to go to the web. The system's view just doesn't...
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Operations
Epic always tells us when the upgrade dates are going to be and what time and all that, and those...
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Relationship, Product
I have a team that I work with at Epic when we have to submit CMS data, and we are able to get that...
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Product
Our organization has not found Community Connect EpicCare EMR nearly as intuitive as everybody said....
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Product, Value
The billing side of Community Connect EpicCare EMR has been an issue. In the past, I have always...
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Relationship
Our host site sometimes does not keep promises in the time frame we would like. It is also a little...
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Product
With the Community Connect EpicCare EMR, there is generally good visibility on most of the processes...
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Product
It is good that facilities can take advantage of a system like Epic's, even if they might not be...
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Relationship, Product
A challenge we see with Community Connect Resolute is that it is not completely separate and...
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Product
I know people complain about EpicCare Inpatient EMR when they are on the floor and trying to enter...
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Relationship, Product
Epic has everything that we need. Report builders are hard to come by, but once we get them and get...
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Relationship, Product
Anytime we have any issues in EpicCare Inpatient EMR, they seem to be resolved pretty quickly. We...
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Relationship
Epic doesn’t keep all of their promises, but they do a good job. Things are not perfect by any...
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Operations
We use a low-maintenance module in the system, but we don't have a lot of IT staff that are familiar...
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Culture, Operations, Product
There are some things I would like to change, but the product works as promoted and is fairly easy...
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Product
Some upgrades seem to have been better than others, but sometimes when we have upgraded, things have...
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Relationship
Sometimes there are internal things that our IT team helps with in terms of tickets and support....
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Product
What stands out as a strength of this product is the ease of use and that there is a significant...
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Product
With some of the capabilities of the financial assistance module that this product offers, there is...
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Relationship, Operations
Upgrading to Hyperdrive is a major lift, but that has basically been a nonevent so far. EpicCare...
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Product
I like the optimization tools. Epic has SmartTools, which are mainly used for documentation but give...
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Relationship, Product
One of the things I need to be able to do under the heading of clinical decision support is display...
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Relationship
The format of things is okay, but looking at encounter information is pretty good on the...
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Culture, Product
I would like to explore whether we could bundle charges more. A lot of the dates of service require...
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Product
Oftentimes with go-lives, there is not as much enhancement with Resolute Professional Billing...
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Loyalty, Product
Things with Dorothy have gone fantastically. Its functionality is great. I have lots of homecare...
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Relationship
Epic does a great job of proactively publishing and laying out their road map for us, and most of...
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Product
For Resolute Hospital Billing, Epic offers automation in the realm of prior authorization and notice...
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Relationship
Although my account executive is very good, I have never met with the top executives at Epic. I have...
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Culture, Relationship, Value
Epic never comes back and asks for a new scope of work; they just do the work for us.
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Relationship
I wish every single organization were like Epic in how they function. Epic doesn’t just implement...
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Loyalty
We used to be on another vendor’s platform, and we recently moved to Healthy Planet. The choice was...
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Relationship
Epic doesn’t have to pay as much in support if all of their clients are doing things the same way,...
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Loyalty, Relationship, Product
Epic's tools will probably work very well for largely employed provider shops. But Epic's tools are...
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Relationship, Product
There are a lot of really good things about Epic from a vendor perspective, but I don’t think...
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Relationship
Some people in our operational areas have expectations for Resolute Hospital Billing that stretch...
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Loyalty, Operations, Product
Part of our organization is not on Epic's system; they have a different vendor's system. But because...
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Product
Recently, Epic released access navigators on the registration side, and that was the first time in...
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Relationship, Value
Prelude isn’t the cheapest solution to implement and support, but we are paying for quality. In the...
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Relationship
Epic definitely has a sense of shared accountability. Other vendors would give us their software and...
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Culture
It doesn't feel like Epic is a partner. People at the senior level may say something different. Epic...
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Loyalty, Product
EpicCare Inpatient EMR has its positives and negatives, but every electronic health record does....
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Product
Where we see a change for our end users in Epic's system is that they have to think a bit more than...
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Product
Epic provides Nursing Efficiency Assessment Tool (NEAT) data, which shows us how our users are using...
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Product
EpicCare Inpatient EMR is highly configurable, so it allows us to really tailor the documentation...
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Culture, Loyalty
We are grateful to have a perpetual license from Epic. Everyone else is moving to SaaS pricing, and...
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Loyalty, Relationship
I worry a lot about what happens to Epic post-Judy. She doesn't seem like she is slowing down much,...
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Relationship, Product
Epic plays a critical role in what will happen with the development of ChatGPT. It can certainly be...
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Relationship, Operations
Anytime there is a significant change, Epic alerts us to the fact that it is a significant change....
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Relationship
Epic tries to be proactive. They provide quarterly reports on functionality that we are using well...
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Product
The product’s integration with the rest of the EMR and the value that the integration provides...
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Relationship
Whenever we have questions about the system, Epic always researches things and gets back to us....
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Product
When I think about the technology that I am looking for on the front end of the revenue cycle,...
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Loyalty, Relationship, Product
Epic is still the gold standard when it comes to a hospital EMR. When I talk to other organizations...
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Relationship
One thing that I really like about Epic is how much they involve clients and give clients the...
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Relationship, Operations
Epic has been pretty supportive overall. The upgrades are generally pretty good. Epic has been...
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Relationship, Product
We are trying to build some automation, and we have already made a couple of different attempts, but...
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Value
Epic is pretty expensive, so in terms of value, they score a little low.
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Product
If the technology in Resolute Hospital Billing met our organization’s every need, we wouldn’t need...
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Operations, Product
Resolute Hospital Billing is very easy to use, especially compared to another solution we used to...
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Relationship, Product
I haven’t had any issues with Epic not keeping promises. We are satisfied with Epic’s upgrades,...
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Product
We are having issues with outside organizations being able to pull their demographic information...
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Product
There are so many different pieces and parts of Resolute Professional Billing that are buried three...
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Relationship
We get good service from Epic. We have a weekly meeting with our claims technical support person to...
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Product
We have a lot of Epic’s applications installed. Our systems are integrated, and we are good...
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Relationship
We have been impressed with Epic. Epic brings out their impressive higher-ups and some of their...
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Relationship, Operations
Our Community Connect host was switching to Hyperdrive, and they kept telling us there would be no...
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Operations, Product
For people under the age of 45, Community Connect Resolute is easy to use. For people over the age...
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Relationship, Product
Epic is very proactive and forward. The service has been positive. The vendor has done a good job...
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Product
Some of the challenges with EpicCare Ambulatory EMR are with specialty practices and what the vendor...
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Product
EpicCare Ambulatory EMR is not as intuitive as it could be for registration on the front end. The...
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Operations, Product
Not all of our users are tech savvy, so we are not fully satisfied with the ease of use of the...
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Relationship, Product
Whenever users report something that needs to be changed, our host is pretty good about changing...
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Product
Epic's EMR is a great system. It is easier to use Epic's EMR than to use our previous vendor's...
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Loyalty, Relationship
Epic is very good at working with us to develop their future road map and bringing developers...
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Relationship
Epic absolutely has some room for improvement with some small pieces of functionality and the tiny,...
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Value
Epic is changing their MyChart approach to charging per user. That is a pretty big change that no...
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Product
MyChart is pretty easy to use. I like that Epic has done a lot of work around incorporating a lot of...
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Product
Epic puts a lot of things under their system's menu. When we go to the main page of MyChart, there...
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Loyalty, Product
Epic's EHR is the best EHR available right now. Competing systems just aren't as streamlined or...
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Relationship, Product
Epic does a lot of work to make their integration piece really easy to use. Other EHR vendors don't...
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Operations
Epic has a reputation for telling users one thing, but when they go to the implementation, they find...
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Relationship, Operations
Epic has always been there with us every step of the way for implementations and upgrades. We have...
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Product, Value
Epic's system reduces pain points and helps us bring the organization to what we are looking for. It...
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Operations
We have to do more training, but that makes sense. I think that Epic is training our IT people, but...
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Relationship, Operations
The vendor's implementations go off without a hitch, and we haven't had any issues with them. Epic...
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Operations, Product
When it comes to integration, the instructions for integrating some of the exchange items that we...
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Product
The drawback of working with Epic is that they don't allow robotic processing unless it is for an...
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Operations, Product
Even with the vendor's upgrades, if something hasn't become apparent to end users, Epic will let us...
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Culture, Loyalty
It would be better if Epic could invest more money in their professional billing side. When I use...
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Value
When we are asking for things, I don't hear anyone having conversations about how much things cost....
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Loyalty
If Epic tells us that the product is going to do X, Y, and Z, then it will do X, Y, and Z. Epic is...
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Relationship
Most of our support comes from our own IT people, so we don't generally go straight to Epic for...
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Relationship
One of our executives is involved with a group that meets with Epic's higher-ups. In those meetings,...
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Relationship, Operations, Product
We would like to see more granularity around data sharing and interoperability than there is today...
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Product
The behavioral health module is an add-on that adds a bit to the core product. Epic gives us great...
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Value
The system is extraordinarily expensive for the number of patients we see. A patient comes to see a...
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Operations, Product
When we originally implemented Epic Behavioral Health, there was very little specific training....
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Loyalty, Relationship
With Epic Behavioral Health overall, we have been excited about the Epic development team's...
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Value
EpicCare Inpatient EMR is expensive, but Epic provides a great level of what we are looking for....
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Relationship
I never call Epic's HQ for problems. I call my local IT people; those people are nice but slow....
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Value
Epic is very expensive, but I don't know the actual price tag. I would rate the system's value high...
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Operations, Product
My organization's internal people need to show users how to do the workflows because the product is...
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Operations
Epic does a really good job of putting training things together for us, and Epic has webinars that...
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Product
In terms of integration, Epic is hitting the mark of where patients are and is meeting their needs...
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Operations
Epic does an okay job of teaching the system, but they leave training up to each organization. My...
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Operations, Product
Epic tells me what is going to happen. I like the little videos the vendor sends, and I like every...
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Operations, Product
All of my colleagues struggle with EpicCare Ambulatory EMR and do not find it easy to use or learn....
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Relationship, Product
It would be hard to convince me there is a better EMR out there. Epic has built out their system...
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Loyalty, Relationship
Epic is always letting us know what is coming and who we can talk to before things come out. For...
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Relationship, Product
The vendor puts things into the product when we ask. Epic also reaches out to us when they notice...
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Relationship
Sometimes we reach out to the vendor for things because those things are complex. The vendor may not...
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Product
MyChart has pretty good functionality, but it is still a little complicated to navigate and use. The...
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Product
I would buy MyChart again because it is just part of the overall Epic experience. It isn't perfect,...
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Operations, Product
Epic has such a large system that sometimes people get lost in terms of knowing which way to do...
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Product, Value
Epic's EHR is very expensive, but in the end, the EHR is so pervasive on a national scale that it is...
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Loyalty
We have very high hopes for being able to get rid of a whole variety of our front and paper forms,...
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Product, Value
With MyChart, we have high hopes for more self-scheduling features, and those have not come along a...
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Product
Secure Chat doesn't do a good job if users are out of the office; the system blocks people from...
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Product
Secure Chat is a handy tool to have in the EHR for instant messaging with staff and colleagues. The...
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Culture, Loyalty
We did a lot of vendor demos when we were choosing between another vendor and Epic. The...
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Loyalty, Product
I would like to see Epic’s upgrades be structured a bit better. Typically, we have a set window for...
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Product, Value
I would tell a peer that EpicCare Inpatient EMR has met all of our expectations. The system has...
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Loyalty
Epic is really good at putting out future road maps with functionality that is coming out in the...
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Operations, Product
For the most part, the product is pretty user friendly, but the ease of use is only as good as our training....
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Product
We have requested some revenue cycle enhancements over the past few years that we haven't seen put...
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Relationship
Over the years, Epic has been aware of changes with CMS and other things. And they let us know about...
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Product
Epic often brings something to market to compete with a third party, and Epic's product isn't as...
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Product
I can't say one thing bad about Epic. They are a machine. My BFF is great. Things are magic. We...
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Relationship, Operations
My one complaint about Epic is the time it takes to staff projects. Epic, like many companies in the...
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Product
I like what Epic is doing with integration and how they have remodeled their App Orchard. A lot of...
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Value
I would not say Epic nickel-and-dimes us, but there are a lot of costs that we can't predict, like...
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Product, Value
I can't complain about Resolute Hospital Billing. It has been extremely good for our organization....
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Product
Dorothy is a system EHR, so it acts as the patient record across all areas of service. That is the...
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Relationship
Epic is great to work with. They are approachable and interested in what we have to say.
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Relationship, Product
I would tell Epic to always be thinking of home care in their overall development while they are...
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Loyalty, Value
If we had to buy an EMR again, we would choose Epic because they are the leaders in record...
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Culture, Relationship
I wish Epic would be better at recommending best practices and helping us make decisions.
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Product
One of our struggles is that Epic's system is designed to share to an extraordinary level and to...
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Relationship
We recently had an engagement with the highest level of Epic leadership. It was very effective. I...
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Relationship
We have had not-so-good TS, and we have had good TS. Overall, I am pleased and have been able to...
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Relationship, Product
When Epic changes direction on how they want to architect things based on some of the priorities...
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Product
We usually anticipate Epic’s upgrades, but most of the time, the upgrades have an unanticipated...
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Value
Every time there is an upgrade, there is an unanticipated tweak needed. Furthermore, I feel like...
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Relationship, Product
Under our healthcare umbrella, many post-acute services include hospice and primary care. Because of...
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Product
The likelihood of my recommending Epic depends on the interest of other organizations. Many things...
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Product
Many aspects of Epic's system are intuitive. Because things are displayed on one chart, that enables...
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Product
Some components of the product that has benefited us are its integration with other healthcare...
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Product
Whether Epic delivers new technology to meet our needs is dependent upon settings. There is a...
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Product
There are things that Epic does extremely well, but the product’s volume of information and...
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Loyalty, Relationship
Epic keeps their promises, and they are moving quickly to add things and innovate.
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Product
There are not a lot of opportunities to integrate Secure Chat with other products. Epic provides...
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Product
Secure Chat works a lot like texting, but the situation is an uncanny valley; the product is close...
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Relationship, Operations
Epic provides documentation that helps, but they don't actively push us to take advantage of all...
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Product
The only thing is that speed is lacking. The system is slow. Epic is aware of that. We would also...
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Value
Epic is all about charging. Everything is calculated, and the charting is geared toward items and...
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Operations
The basic training is scanned, and every update is a sheet. The training needs to include how things...
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Product
The system makes it difficult to deal with newborns because it relies on features that newborns...
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Loyalty, Product
The system has a lot of fragmented things that require us to go to multiple places to do the work we...
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Operations
Epic does their best to educate users about new features with their updates. However, a lot of the...
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Product
The product does a very good job of meeting our needs, but some functionalities require development,...
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Product
EpicCare Inpatient EMR does a good job of integrating with equipment and other systems.
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Product
The system is complicated, and some of that is due to the way Epic handles things, like what happens...
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Relationship, Product
There are things Epic could do to improve things. But for the most part, we haven't really seen a...
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Relationship, Operations
Generally, upgrades in the current scheme are very good across the board, but there isn't a lot of...
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Relationship
Epic's greatest strength is that they are very invested in hearing their customers' voices,...
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Relationship
The UserWeb, a resource that any Epic customer has access to, is a great tool. It is a great...
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Operations, Product
There is no question about ease of use with Secure Chat. We had an interesting experience with the...
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Operations
The quality and effectiveness of ongoing training are the responsibility of our own teams, but we...
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Product
Secure Chat is not as mature as we need it to be. We need to get a lot of features from Epic fast....
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Value
We have gotten our money’s worth. Secure Chat was included in the EMR, and we have been using the...
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Product
There have been a lot of changes since we got Epic's system, and everything has been for the better....
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Relationship
Epic is pushing really hard to deliver new technology. The vendor keeps all of their promises to the...
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Operations
The training that Epic provides for our staff on the application side and the technical side is very...
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Relationship, Product
Epic can be a little simplistic in how they think healthcare operations work. Sometimes, what they...
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Product
Many years ago, system crashes were very common. Based on our experiences, Epic's system has come a...
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Relationship
The vendor's support people do a good job. Sometimes, they are a little delayed when it comes to...
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Product
Beacon’s interoperability with specific products is a little bit lacking.
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Operations
I don't know of any promises that Epic has broken. They have done a good job, and I don't know how...
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Operations
Epic has ongoing training and continuing education, and they also have information databases that...
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Relationship
We have one primary representative from Epic, and they do an excellent job. They are able to get...
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Operations, Product
Healthy Planet is pretty user friendly. Epic really doesn't train very well, so we are all...
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Loyalty, Product
There are a lot of limitations with Healthy Planet, so I don't know whether I would buy it again....
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Relationship
Customer support for Healthy Planet does not exist. There is a barrier to direct contact with...
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Relationship, Operations
There is a superuser group that meets regularly, and it is a development brainstorming focus group....
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Product
One of the things that I like about Healthy Planet is the reporting within the product. We can make...
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Product, Value
It would be nice if we didn't have to make so many custom reports. We have to create many different...
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Operations
Epic develops modules to train analysts, and they make us recertify. In terms of provider training,...
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Product
I feel safer using Beacon than having a provider just put in orders. Beacon does what Epic says it...
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Relationship
We have people we contact directly, and they usually help us pretty quickly.
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Product
I like the fact that we can share information. If someone is in the physician's office, we can get...
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Product
I don't like several things. I don't understand why the system works the way it does. I have asked,...
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Operations, Product
We are pretty happy with the chemotherapy because the functionality is very robust. We could pretty...
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Loyalty, Relationship, Product
The infusion part is a simplified version. Epic could make it just as complicated as other parts,...
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Relationship
We meet with tech support people, and they always support us when there are issues or questions that...
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Operations
Epic does deliver what is in the upgrades, and they also have training information. They answer...
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Product
The product significantly supports our interoperability goal. If we were on separate oncology...
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Loyalty, Product
The quality of the product has been somewhat challenged recently by Epic’s shift to Hyperdrive....
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Product
I want a lot of features from Epic, but what they provide is about as good as what anybody provides....
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Loyalty
Customers who are looking at replacing their current EMRs with EpicCare Inpatient EMR need to very...
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Operations, Product
EpicCare Inpatient EMR is pretty easy but not necessarily intuitive. We would love Epic to work on...
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Product
The system upgrades happen almost quarterly and are too frequent. The upgrades provide great...
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Product
The product has a lot of clicks, and there are a lot of things to remember.
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Product
The only thing we have heard in the past is that there is a disconnect between MyChart and...
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Relationship
Epic is a very proactive vendor; they are probably the most proactive vendor that we have. We have...
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Product
The product is easily the best EMR on the market and probably the best EMR that has ever existed....
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Culture, Product
We are extremely satisfied with the product. It works as promoted. Epic doesn't ever promise that...
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Culture, Value
With MyChart, we contracted our fee up front. Epic is transparent about how they make money, and...
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Product, Value
The benefits of MyChart are in the patient experience and in patient care. Those benefits come with...
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Culture
Epic is very transparent about how they charge us. A lot of their charges are transaction based.
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Relationship, Operations
We could use some help in terms of Healthy Planet's education. The vendor does a good job, and they...
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Relationship
We have a very good working relationship with Epic. They are probably the most collaborative vendor...
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Culture, Value
Some of the things Epic charges for strike us as unusual, but the vendor doesn't nickel-and-dime us....
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Product, Value
I would tell others that EpicCare Ambulatory EMR is an immensely detailed and comprehensive medical...
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Culture, Product
EpicCare Ambulatory EMR does what Epic says it is supposed to do. The system interacts a bit with...
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Product
I am not a big fan of Epic, but it could be that if I tried something else, I would like Epic...
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Operations
It is hard to say how good Epic’s training is, and I don’t know how much of that is just because of...
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Relationship, Product
There are things we need from EpicCare Ambulatory EMR that we are often told it can’t do. However, I...
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Product, Value
EpicCare Ambulatory EMR is so complicated. We spend more time with the EMR than we spend with...
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Product
We can make EpicCare Ambulatory EMR look however we want. It is very customizable, almost to a...
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Product
There are so many moving parts to EpicCare Ambulatory EMR that the learning curve is pretty steep initially....
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Product
Our organization’s IT resources have pretty much been focused on trying to get ready for Hyperdrive....
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Product
As a patient, I find that the product isn't perfect for someone who is highly sophisticated.
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Product, Value
MyChart is an industry-leading tool, and the downside is that we have not been able to adopt all the...
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Product
In terms of meeting regulatory components that are required for home health, Dorothy is set up for...
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Relationship
We have connected with Epic about Dorothy, but sometimes, the vendor's follow-up plans are a little...
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Relationship, Product
Epic continues to improve their software. Their systems' functionality is really good. I like where...
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Loyalty, Product
We are putting a lot of emphasis on adapting Epic's system to meet value-based care needs and a lot...
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Operations, Value
We are progressing along with Healthy Planet, but it seems like things are painfully slow. There is...
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Product
Something that makes the product stand out is the robustness of the features and the robustness of...
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Relationship
Epic is very proactive in developing the product. They understand what their customers are trying to...
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Relationship
Epic’s support is robust. If we have a question, we have multiple individuals who we know on a...
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Relationship
The vendor keeps their promises most of the time. Their timelines are usually off when they tell us...
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Operations
Epic has a quick-start guide, and their training videos are pretty effective. Epic's systems have a...
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Relationship
Epic doesn’t promise us everything. They are pretty clear about telling us what they can't do and...
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Value
Epic is not the best at avoiding charging for every little thing, but they are not too bad. The...
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Product
Cupid is working really well. It gives our providers what they need, and we don't have any large...
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Product
We want the ability to transfer an image in from the outside, read it in Cupid, and get it back....
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Relationship, Product
We update Cupid regularly, and it is always a smooth process. I can't think of any hiccups that have...
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Operations
Training is really hard with an application as big as Epic's. Their process is rough, but that is...
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Product
Epic is growing every day in integration; they are really strong in that area.
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Product
We have made EpicCare Inpatient EMR work to our advantage. The system’s ease of use is a strength....
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Product, Value
One area where we have seen some huge gains has to do with our Medicare secondary payer...
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Relationship, Operations
Epic has read my mind on some of the things that I have wished for, and I have seen those things...
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Relationship, Value, Value
During the COVID-19 pandemic, Epic did things that any company could have tacked on charges for....
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Relationship, Relationship, Product, Product
Epic shines well in interoperability. They have spoken to Congress about what is required for...
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Relationship, Relationship, Operations, Operations, Product, Product
In the future, we would like less effort from our technical team to work on problematic parts of...
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Relationship
We have had multiple technical support people for Prelude, and we would like fewer changes.
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Relationship, Value
One of the most important things for us that distinguishes Epic from any other software company is...
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Loyalty, Loyalty, Product, Product
MyChart will always be evolving. Epic does all these cool things, but we have started to have more...
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Relationship, Relationship
From the executive level of MyChart, execution is difficult, but there is a lot of good intent. Epic...
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Relationship, Operations
We have an assigned person for each application with Epic, and Epic does a really good job of making...
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Culture, Relationship, Operations
Epic is tricky. They say that they are going to do something, and they push that thing out, but the...
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Culture, Value
We talk about things, and Epic advises us about whether something that we are asking for is an extra...
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Relationship
I am happy with Epic, but sometimes, the communication and the explanation of future changes aren't...
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Product
Prelude isn't amazing, but it does a good job.
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Relationship
Epic works with all of the different ways that we use Prelude. They are very helpful with helping us...
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Product, Product
There is backlash in the clinical world when it comes to MyChart. MyChart is overwhelming clinics,...
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Value, Value
We have saved a lot of money from paperless billing alone through the automation of things MyChart...
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Operations, Product
Our upgrades for EpicCare Inpatient EMR have been pretty seamless.
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Relationship, Operations, Product
Epic could really help organizations figure out how to reduce documentation burdens for nurses. We...
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Value
We have taken a couple of hits because of the system's cost-utilization platform and the errors...
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Product, Value
The system's tools are designed to provide us with insights, so it is up to us to change our...
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Loyalty, Product
We have been using the system for some time, and things are still a mess. Once all of the kinks are...
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Value
Anytime we need a change, we must pay to get something built. That is probably the right thing to do...
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Product
With Community Connect EpicCare EMR, I like that we are connected to all the different facilities...
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Relationship, Product
All the Community Connect sites get to give input on some things we would like to see from the host...
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Product
The system is user friendly because it is t transparent and there are multiple ways to do things in...
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Product
Resolute Hospital Billing is a very large system, and it is very hard to stay on top of everything.
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Product
Epic’s strength is staying ahead of the curve with complicated hospital billing, and their tools...
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Product
Beacon is good at helping us manage the increasing complexity of oncology treatment. It enables...
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Product, Value
Secure Chat is a niche product that works well in its place. It allows care team members to...
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Operations
The training for Secure Chat pretty much falls on our team. The vendor provides training materials...
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Product
We would like the ability to share images or things that are not currently sharable on Secure Chat....
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Operations, Product
Once our users get the hang of MyChart, they love it. But I have had patients that couldn't figure...
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Loyalty, Product
We had to supplement MyChart with other products to get some of the outcomes we wanted. We added SMS...
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Relationship
Things don't really get taken up the ladder with Epic. If my contact can't help, my issue ends...
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Relationship, Operations
Whenever we have problems with our build, the Epic people help us resolve the problems. Our IT...
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Product
We had to push Epic to support certain payers’ program needs. While Epic has some foundational...
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Operations
We didn't know what we didn't know. My recommendation for anyone on a journey with Epic is to push...
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Relationship
The level of service that we receive from Epic is consistent. They are continuing to develop their...
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Relationship, Product
Epic is figuring out better ways of allowing customers to take advantage of the features that they...
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Relationship, Product
Epic needs to figure out a better way to help clinicians manage In Basket to facilitate workflows....
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Product
EpicCare Ambulatory EMR meets all our needs and is a better product than what we had before.
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Value
With Prelude, we have a huge number of outcomes with missed opportunities. No-shows and cancelations...
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Relationship, Operations
Epic is very thorough on their updates. They have Nova notes that are not always the greatest, but...
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Operations
Epic wants us to recertify when we need to, and the vendor has study guides for the recertification...
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Relationship
Epic is very big on our interoperability and is on top of meeting any deadlines that are required by...
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Relationship
Our leadership team has regular calls with Epic to go over any issues and talk about growth and...
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Relationship
We get anything we ask for from Epic. They have gotten a lot better about their standardization, and...
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Relationship, Product
Prelude does everything that Epic says it does. Epic has carried out everything they have promised....
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Relationship
I have worked with Epic’s senior leadership. We have had them come in and reevaluate our system and...
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Relationship
I typically go through our Epic analyst for support because we have good, close-working...
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Product
Beacon is user friendly in its format and layout. I like the ability to flip between inpatient and...
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Product
We can have multiple therapy plans in Beacon, so when a patient has two therapy plans applied to the...
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Product
There is room for improvement in the product’s automatic biosimilar interchange functionality. The...
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Relationship
As an organization, Epic is very knowledgeable about what they have and what their plans are. The...
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Operations
Epic’s training isn’t awful; it is very robust, but there needs to be some improvement. We leave...
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Relationship, Product, Value
Working with Epic has moved our metrics in a very positive way. We have really been making some changes....
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Product
We needed nurses to help provide coverage of oncology infusion areas inside of our ambulatory...
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Operations, Product
As Epic upgrades things, little hiccups are sometimes created in Beacon. The hiccups definitely...
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Loyalty, Product
Epic has a really strong vision, and the vendor's products are cutting edge on the market. Some of...
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Value
We wish that some of our other vendors had the same approach to collaboration and technical support...
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Relationship
Epic is very cautious when they make a commitment because they know they will stand by what they say....
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Product
There are a lot of different cancer registries to integrate with, and that requires a lot of...
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Relationship, Product
I have noticed an improvement in Epic’s efforts around HEDIS measures, and I appreciate that, but if...
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Product
The product’s functionality is fine because I know where to go and where to check. However, there is...
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Product
Cupid has a lot of hard-stop requirements, so we are having to do a lot of post hoc work on cases....
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Loyalty, Value
We moved to Epic's system so that our medical records could be more complete when the cases were...
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Value
There haven't been any extra charges for upgrades and things like that. The vendor doesn't charge us...
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Loyalty, Product
We have to document a lot, but the way information flows has made the documentation processes a...
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Relationship, Product
There are some things we have to tweak, and we have to give feedback on certain things, and Epic...
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Relationship
We have our IS department, and we have an Epic team, and I deal with them if we have upgrades. They...
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Product
With the reports that we have through Dorothy, I can see numbers that I wasn't ever able to see...
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Product
Personally, I don't like Cupid. The product is cumbersome, and it slows down our processes. Things...
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Operations
We get upgrades for the system, but I don't know whether those upgrades make any difference for us....
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Product
One thing that our staff members are frustrated with is trying to get resources for scheduling. For...
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Product
Epic is doing well in terms of product development and measurable outcomes. For example, based on...
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Loyalty
We are excited about the automation coming in future releases of Resolute Hospital Billing.
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Relationship, Product
The EMR works pretty well and is very consistent. No one is perfect, but Epic is at the top of their...
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Relationship
Epic’s service is good. We have a very high level of engagement with the vendor, and they work with...
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Loyalty, Product
One area of opportunity for EpicCare Ambulatory EMR is that it is large. There are many different...
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Product
There is complexity involved with interoperability in EpicCare Ambulatory EMR because not everything...
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Product
Our experience with EpicCare Ambulatory EMR has been good so far. The product has kept up with...
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Product
Our Resolute Hospital Billing model was not designed for our state, and our state is heavily...
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Product, Value
We like that the product can be integrated with clinical, managed care, and imaging products. The...
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Loyalty, Product
We struggle with how to use problem lists well in the system and do medication reconciliation at...
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Relationship, Operations
Epic is as responsive, trustworthy, and open as any vendor I have worked with. The quality of Epic's...
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Product
EpicCare Inpatient EMR’s biggest strength and benefit is the ability to tie other sources of...
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Product
The system’s ability to push things out to the mobile app is not universally appreciated by all our...
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Product
Some other health systems near us also use Epic, so the Care Everywhere functionality is really...
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Product
Newer functionality in the system and things like the patient portal have really advanced. We aren't...
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Product
I like Epic’s integration. We were using a different telehealth product that we integrated with...
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Loyalty, Relationship, Product
Epic could improve the product by helping us deal with changes that are brought on by having more...
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Product, Value
The fact that Resolute Hospital Billing is fully integrated is probably the system's biggest benefit...
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Value
Epic charges plenty, but the vendor is very clear when they are charging us.
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Relationship, Operations
In general, the challenge around communication is that we still have a user base that doesn't...
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Value
Moving to Secure Chat has allowed us to retire other communication tools, and having things on a...
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Relationship, Product
Having timely push notifications is a challenge in Secure Chat. Epic needs to make sure that those...
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Operations, Value
Epic gets the job done. We really have no other choice because it is expensive to implement a new...
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Operations
During our implementation planning process, we were excluded from conversations that we should have...
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Relationship, Operations
Epic has been very supportive and responsive since our go-live. They have also educated us along the...
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Loyalty, Relationship, Product
Epic is a lot of things, but they are not a home-care provider. They need to update their foundation...
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Culture, Product
The way that Epic's billing solution displays accounts and itemized charges and pulls things up...
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Loyalty, Operations
I think that we will get to a good place with the system. We just had a really painful time in the...
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Loyalty
Epic is making strides to make Dorothy a more mobile application. I think the end goal is for it to...
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Operations
Our most recent Epic go-live was a complete train wreck, and the vendor definitely didn't keep their...
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Product
The system is very structured. There are fewer opportunities for configurations than with some other...
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Relationship
From a service perspective, Epic is looking to sell, and so their proactiveness is in relation to...
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Loyalty, Product
The one thing that is changing with Epic is they are starting to put some guardrails around us that...
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Culture, Value
I understand Epic needs to create the tools according to the different ways we can publish MyChart,...
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Loyalty, Relationship
The biggest positive is Epic's facilitation of bringing our teams together. The whole BFF concept is...
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Loyalty, Product
We have been big with the MyChart builder and the single MyChart administration. If we can get to a...
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Product
People complain about the system, and when they say Epic's system is not as easy to use as Amazon,...
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Product
Epic tells us what to do, what we are good at, and where we compare. I thought our barcode...
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Product
I would tell a peer considering MyChart about the self-service capabilities that patients and their...
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Product
I want Epic to continue to review the proxy functionality. Because of our institution, it is not...
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Relationship, Product
One recommendation I would have for Epic is to be a bit more collaborative in the potential ways...
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Product
One difficult thing about the EpicCare Inpatient EMR is the flexibility for development and the...
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Loyalty, Product
One of the strengths of EpicCare Inpatient EMR is that it does a good job of capturing and...
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Loyalty, Product
Epic is working on automatic scribing or virtual dictation. That is definitely something that is...
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Product
Epic's system is based on modules, so it touches multiple different teams, and therefore the billing...
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Product
A lot of data goes into the EMR, but because so much data goes in, sometimes it can be hard to lock...
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Product, Value
We get our bang for our buck out of MyChart. MyChart is configurable to meet the patient's needs,...
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Relationship, Product, Value
Being simple is best. Healthcare is really about getting the patient in the door, making sure we are...
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Product
EpicCare Inpatient EMR's biggest strength is its ability to have continuity of care. Epic has...
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Loyalty, Product
There is always an opportunity to ease the burden of nursing documentation. Practical nurses have a...
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Value
The system isn't cheap, and I am not totally comfortable with some of its mechanisms or the way the...
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Product
The system is becoming pretty robust. One of its strengths is that everything in the system is...
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Culture, Loyalty, Relationship
Epic doesn't always deliver everything that they promise at the time they say they will. They do...
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Relationship, Product
I have seen upgrades and clarity reports that Epic has been able to create that have been helpful....
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Product
Sometimes things that have to do with infection statuses and isolation statuses don't cross over...
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Relationship, Product
EpicCare Inpatient EMR is good, but to really make it work, a good information resources team is...
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Loyalty, Product, Value
There is still an opportunity to improve the integration of the Epic system. I would like to see...
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Product
I would tell a peer considering Epic that the biggest benefit is the fact that Epic's system is in a...
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Culture, Value
Epic didn’t avoid charging for every little thing when we first began, but it may have had to do...
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Operations, Product
With each of the upgrades, Epic's system does become easier to use. However, a lot of the upgrades...
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Operations
Epic should make their training more comprehensive. It is very fixed in terms of content, so there...
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Product
When we did an interoperability project to connect our smart pumps and EpicCare Inpatient EMR, we...
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Relationship, Product
Epic does a great job of providing service. The continuum of care is key, so the fact that Epic...
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Product
An improvement for EpicCare Inpatient EMR would be a simplification of the technology for nursing...
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Value
We have to pay Epic a big check up-front, but after that, we don't have to pay them a lot of little...
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Product
EpicCare Ambulatory EMR does a good job of making health maintenance topics easy and apparent. Those...
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Product
The vendor could improve interventional procedural orders in the ambulatory space. If I were to...
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Loyalty, Product
There's a lot of new functionality we're looking to get deployed within the EpicCare Ambulatory...
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Loyalty, Product
There's a lot coming out in workflow optimization from Epic; they're focused on that optimization...
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Product
We are able to put information right into the system and right into the patient's chart. The EMR is...
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Relationship
We haven't had any hiccups or major issues with our partners at Epic. They are still engaged. We...
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Operations, Value
Epic does a great job recommending that we start with the foundational system and don't do a lot of...
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Loyalty, Product
We are now on one consolidated EHR. We had disparate systems before, and now we have all our patient...
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Operations
Epic should have recommended that the training team train people not only on the Epic product but...
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Value
Epic charges for every single thing. If Epic were a hospital, they would charge patients for the Band-Aids....
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Relationship, Operations
Epic is very slow at resolving concerns in a reasonable time frame and implementing things on time....
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Product
It seems as if Epic is addressing interoperability by acquiring every single health system in the...
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Operations, Product
Simple and intuitive are not words I would ever use to describe Epic's system. We have a number of...
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Relationship, Operations, Product
Epic will communicate sometimes what is changing in their system, but many things change that we...
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Relationship
Epic’s vision is pretty clear. I have used the Epic user web, and I have seen the solution maps and...
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Operations
There is so much in how the system is implemented that impacts how it actually works, and I don't...
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Relationship
To request support from Epic, I need to go through the Epic analyst that supports the application...
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Relationship, Operations, Product
There have been upgrades that Epic has pulled back because there were other things we needed to...
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Operations, Value
It is hard to access Epic’s training at their corporate office because it is so expensive. Also,...
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Product
Epic sits at the center of the universe. Their system accepts PDF files, but Epic doesn't really...
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Relationship, Product
I can still type in judy@Epic.com and talk to Judy Faulkner. That is pretty incredible.
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Product
Epic's infrastructure makes it impossible for the EHR to be what I envision an EHR ought to be. I...
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Product
I have never had Epic falsely represent themselves except for their promise about using voice...
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Product
The SmartSets we use to prescribe are very functional, and I like them, but they are still in a...
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Relationship, Product
Epic does two things that have bugged me for a long time, and they haven't been fixed. The first...
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Loyalty, Product
I would like to see another user interface that is modern. Everything I see from Epic, including...
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Product
The thing that strikes me with EpicCare Ambulatory EMR is that it is an incredibly reliable system...
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Product
I don't understand some of Epic’s workflow decisions and the duplication that doesn't transmit to...
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Product
The product’s reading navigation and the time to complete tasks are a long way off compared to...
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Product
EpicCare Inpatient EMR’s biggest strength is that Epic has continued to add plug-and-play modules...
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Relationship, Product
The EMR is advantageous to us because Epic’s products are so dominant in the market, and...
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Loyalty, Product
I would like to see more productivity management for the EMR. Epic has a feature for another product...
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Relationship
Epic listens to their users when they are prioritizing the next things they want to do. It is...
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Product
Home Health EHR has some basic KPIs, but if we want specific, measurable outcomes that are standard...
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Loyalty
We went with Epic's system because of our healthcare system's decision.
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Loyalty, Product, Value
If I had my own home care agency, I would not buy Dorothy. I would choose a specific and specialized...
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Relationship
The support we receive from our specific application managers at Epic has been wonderful. They have...
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Product
For transitions of care in Home Health EHR, receiving referrals is relatively easy, and handoffs and...
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Operations, Product
With the overall functionality and trying to stay ahead of things, Epic does a pretty good job. One...
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Product
If I were recommending Resolute Hospital Billing, I would say it is a user-friendly system that has...
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Operations
There could have been improvements in how things were done during our Epic implementation. There...
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Product
There are some things that should just be a standard part of the practice and part of the Resolute...
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Relationship
We were having issues with certain accounts, and Epic’s leadership team brought in additional...
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Product
The true benefit of Secure Chat is that it is a single device for all communication. For busy...
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Product
An upgrade in Secure Chat brought some benefits to the way we communicated.
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Value
We would like Epic to implement a VoIP phone because we could save some money from using that kind...
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Operations
I would like to see Epic revamp their train-the-trainer program or their training recommendations,...
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Product
The system's best feature is its integration with other Epic systems. Now that we use Epic's...
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Product
There are subtle changes with every upgrade, like buttons moving around. Those changes can take some...
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Relationship
Epic is very easy to work with. They are very responsive. When we need support, it is there...
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Relationship
We constantly get feedback from Epic on what is happening at other organizations. Another...
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Loyalty, Product
The current version of the system that we have is not as user friendly as the future version. Epic...
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Relationship
I have reached out to the customer service team, and I do hear back.
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Product
We figured out a way to link full parts of the system into our therapist notes, and there has been...
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Relationship, Product
Epic tends to do things for adults first and things for minors later. We don’t want Epic to forget...
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Culture, Operations
EpicCare Inpatient EMR has been the most difficult EMR build that I have been a part of. Epic sells...
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Relationship
The end product is fairly good, but the support we got as we were building was horrendous. Things...
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Operations
Some of our account managers are very knowledgeable about the application, but some were in training...
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Culture
Our providers are very disappointed with how the product works compared to how it was promoted to...
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Loyalty
There is a learning curve for the product, and things will improve as we go.
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Product
Epic has a start to their PDFs automatically having character recognition and automatically...
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Loyalty
The next generation of EMRs is going to make Epic need to be much more competitive.
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Product
If Epic could automate data entry in a much more context-specific way, that would be hugely helpful...
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Relationship
We are able to get ahold of Epic at whatever level we want very quickly.
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Product
If there were shareable data about productivity or if our productivity with the EHR compared to...
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Relationship, Product
From a promise standpoint, Epic has been reliable. The upgrades have gone very well.
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Loyalty, Product
I would like to see better integration of outside information with the EMR. Epic is moving to FHIR...
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Product
We would like to be able to facilitate care in a more effective manner outside of the physical...
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Product
The one part I am impressed with is the interoperability aspect of things. The EMR is really...
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Operations, Product
I sometimes struggle with the system's upgrades.
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Operations
When it comes to training, Resolute Hospital Billing keeps us certified.
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Product
Epic's product is easier to maneuver through and more user friendly than other systems.
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Operations
Most of the training that we get for Healthy Planet is Epic giving us some things to read and...
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Product
We sometimes have areas we are concentrating on that we can't build Healthy Planet to address...
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Product
It is clear when we use the program that the pieces were developed as a whole. We don't have an...
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Product
I haven’t heard anything bad about MyChart. Even my mother can use it, and she is not tech savvy at...
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Relationship, Product
Epic does a lot of updates, and we get everything. The product makes us aware of updates.
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Relationship
Epic is very timely in getting back to us about issues. If I create a ticket, the vendor is right...
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Product
Using MyChart, patients can message their provider, schedule or cancel appointments, talk to a...
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Product
We have been on Beacon for a while. We like its integration with Epic's EMR, and we appreciate its...
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Relationship, Product
There are some areas where Beacon falls short, but we are able to have discussions with Epic, and...
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Relationship
We feel like we have a good relationship with Epic, and we get executive involvement for their EMR,...
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Relationship
The vendor's support people are good and responsive. I would like to see more expertise from the...
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Relationship, Operations, Product
Epic releases quarterly updates, but there aren't always a lot of new things to add. However, it is...
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Product
We would like to see the system's ease of use improve. Also, many of our clinicians feel like the...
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Value
Epic's systems are really expensive, and it has been difficult for us to understand the dollars that...
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Operations
Epic will schedule trainings to help us stay certified, and they use the same approach with each...
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Value
We never get our money's worth, but we have some major optimization for the product planned. I am...
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Value
Epic tries to avoid charging us extra, but there are some new charges coming our way that we are not...
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Product
The inpatient product is harder to use than the outpatient product because there is not much interoperability....
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Loyalty, Product
There are a lot of enhancements from Epic on inpatient nursing workflows to reduce the time they...
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Loyalty, Relationship, Product
There is talk about doing more with bots. Epic is working on processes to use AI to go through...
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Product
Epic has been doing good enhancements on MyChart. We have the best product in the market; we are stable....
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Loyalty, Product
We want to do patient check-ins through MyChart by automating the whole process for them. We are...
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Relationship
I really like Epic's concerns about doing things right, in a socially responsible way, and with a...
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Relationship
I don't work with companies very often, but I work really closely with Epic’s team, and I find the...
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Relationship, Product
There are always bugs in every product, but I think it is important to note that when something...
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Relationship, Product
The detail in the vendor’s documentation and things is impressive to me.
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Product
Epic gives us too many ways to trip ourselves up because there are just too many options for things....
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Loyalty, Operations, Product
There have been significant improvements. A lot of our new physicians are becoming more used to the...
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Operations, Product
There are a lot of different ways to do a lot of different things, so sometimes people get lost, or...
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Operations, Product
Epic provides tip sheets, and they have a playground environment, which is nice because we can go in...
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Product, Value
The product is quite expensive, but it is one of the better systems out there. The system flows...
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Product
There are some opportunities with uploading EKGs, ultrasound images, and things like that to make...
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Loyalty, Product
We are starting to see the vendor deliver new technology, especially with how AI is evolving, and we...
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Product
Secure Chat fills a bit of a void for quick communication between clinicians and nurses for patient...
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Relationship, Operations
I would say to a peer considering Secure Chat that if their team is strong and capable and if they...
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Product
The challenging part of Secure Chat is its high level of configurability. Some people in smaller...
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Product
We really like the avatar for lines, drains, and airways (LDA). The end users do much better with...
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Product
We would like to see Epic improve the blood transfusion process. It seems to get a lot of people...
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Product
We are happy with Beacon, and we have no concerns about it. We like the treatment and therapy plans...
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Product
Beacon is easy for the nurses to use because it is well integrated with the pharmacy tool and the MAR....
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Product
EpicCare Ambulatory EMR is not a standard, out-of-the-box Epic system. We need the system to help...
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Product, Value
The system helps us see problems and measure how we are doing against others. I would like to see...
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Relationship
When we have conversations with the vendor's people, it becomes apparent that Epic doesn't run...
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Relationship, Product
Our improved satisfaction with Epic is a matter of spotting opportunities. Epic has the same data...
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Product
I would like to make a note about pushing Epic on their mobility tools, especially during the...
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Loyalty
Secure Chat is just going to get better and better. For example, one thing that I know Epic is...
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Relationship, Product
Epic’s delivery of the solutions and upgrades is overwhelming because they develop so much good...
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Relationship
Being fully proactive when we have a change of guards can be difficult for Epic, and they don’t know...
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Loyalty, Operations
We decided to roll out Secure Chat to some roles in our organization, and the physicians are in a...
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Product
Secure Chat is one of the best tools that Epic has ever developed. One thing that the physicians...
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Relationship
One thing that I appreciate about Epic is they tell us what is coming versus what is live with our...
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Product
There is a seamless workflow between Secure Chat and Epic's other systems. For example, when Epic...
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Operations, Product
Some older physicians who are not technologically savvy need more training on the bells and whistles...
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Loyalty, Product
Prelude is an excellent product, but because of the way that it handles value-based care and...
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Loyalty, Product
I would like to have patient-reported outcomes within Healthy Planet. We are often pushing ahead....
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Product
Epic is not working on community things. A lot of things outside of healthcare drive health. Epic's...
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Loyalty, Product
Healthy Planet has great tools, but they sometimes feel like an afterthought to the clinical part of...
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Product, Value
The product’s clinic workflow and standardization as well as integration with charging from a...
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Product, Value
The product is very heavy in terms of clicking and navigating. There are 50 million ways to do the...
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Product
One strength of the product is its performance, such as navigation speed and response time. Those...
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Relationship, Operations
Epic keeps their promises more than any other vendor. Epic is very good about rapid development for...
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Value
Our main support person with Epic has not charged us extra for any of the projects that they have...
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Product
The biggest thing that Epic gave us was an enterprise solution that provided more integrated care...
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Relationship
Our Epic account executive is very good, but there is a bit of a hierarchy, so getting to the right...
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Product
Resolute Professional Billing is more standard and straightforward than Resolute Hospital Billing.
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Product
I love Dorothy. I don’t have any issues with it. I think it is user friendly and uncomplicated, and...
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Product
Secure Chat is not as customizable as the users would like it to be. People want more ability to...
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Relationship, Product
In terms of delivering new technology, there are a lot of things that Epic has been talking about...
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Loyalty, Relationship, Product
There is a lot of back and forth. We will ask for something, and then Epic will say that it will be...
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Product
Beacon is more user friendly than before, but one of Epic’s latest upgrades has added way more...
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Product
We are able to build Beacon and have it set how we want. We can customize what we want in the system...
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Product
It is not easy to queue and send bulk text messages to patients who are on MyChart.
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Operations
The training was really good. The workflow, best practices, and use cases were where Epic failed; it...
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Product, Value
The product is so configurable that we almost need a consultant to do what we need.
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Relationship
There is no support from Epic. I have to go through a lot of hoops to get anything. I can put in a...
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Operations
Epic has a very standard training program, so I am good with what they do. They know exactly what to...
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Relationship
We have a couple of contacts at Epic, and I had a good relationship with one of them, but they fell...
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Product
We would like to see improvement in the integration of the payer plan authorizations.
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Relationship
I don’t use Epic’s support. I have weekly meetings with their people, but I don’t call somebody, and...
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Relationship
Epic has benchmarks, and they try to tell us where other organizations are doing better than we are.
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Product
Epic’s greatest strengths are the integration of their products and how easily they adapt to outside...
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Operations
Epic trained us on their overall product suite. The training was very generic and not specific to...
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Relationship
Epic has struggled with the quality of their support team. The vendor has used third parties to help...
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Product
The product integrates really well with Epic's inpatient EMR. That is nice; the integration gives us...
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Operations, Product
The product is very easy to use. I work in the background, and I have a lot of complaints, but...
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Relationship
Epic is very reactive. The teams that help us don't seem like they have worked in pharmacy settings....
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Relationship, Product
Epic is very slow to update and upgrade things. The vendor tells us what they have, but the vendor...
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Relationship, Product
We make a lot of suggestions, and it can take years for something minor to be rolled out. The vendor...
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Relationship
We have met with a lot of Epic’s people, and the vendor has seemed willing to develop what we have...
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Loyalty, Product
The product is Epic’s bread and butter. The updates are pretty substantial and typically meet our...
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Operations
Epic trains our trainers, and they have good training videos and tools.
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Relationship
We mostly use our internal people for Epic support. They are in constant contact with Epic and use a...
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Relationship
Epic’s executives have their hands tied all the time. Maybe that is because of the vendor's slow...
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Relationship, Product
Thanks to the product, the hospital functions well, and we can run reports and understand how we are...
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Product, Value
Epic automates processes for us that used to be manual, and that has helped us reduce our claim...
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Relationship
Epic does a really good job with large projects. They follow up on things, and if something doesn't...
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Relationship, Operations
Epic is great at providing us with notes and updates. They also give us a heads-up about any new...
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Relationship, Product
There are certain things that Epic isn't able to handle, but they are working on improving their...
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Relationship, Product
The main thing that sets the system apart from competing systems is its flexibility when it comes to...
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Product, Value
Not all my patients use MyChart, but those who want to have found it very useful. I have yet to come...
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Value
Not all patients are willing to sign up for MyChart, and even when we tell patients that it is not...
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Product
We would like an increase in the ability of patients to do more with MyChart. For instance, on the...
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Product
We like the ability for patients to fill out a lot of documentation themselves ahead of a visit....
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Product
MyChart is nice for the patient because they can see a lot of information in there. The patient can...
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Culture, Culture, Culture, Culture, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product, Product
When Epic started selling the product to payers, they didn't do the greatest job of bringing...
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Relationship, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product, Product
As Epic has grown and has moved from doing annual major upgrades to quarterly upgrades, we have seen...
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Loyalty, Relationship, Product
Epic is on a good track. They are looking at other solutions that can go beyond Dorothy. They are...
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Relationship, Product, Value
We have been very pleased with Resolute Hospital Billing. The performance is very solid. The...
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Relationship, Product
Resolute Professional Billing can be as strong as we allow it to be; a lot of the responsibility to...
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Product
Resolute Professional Billing gives us robust data that we can analyze when we have issues or need assistance....
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Relationship
Epic provides amazing support 24 hours a day. They have good, big things coming.
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Product, Value
EpicCare Inpatient EMR gives me the improved ability to document critical events like traumas and...
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Product, Value
I like that patients can use MyChart to sign in to their appointments. They can also use the system...
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Product
The problem with MyChart is that it is a little challenging for our older patients. Those patients...
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Operations
When we first started with the product, Epic had people who would come out every so often to help us...
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Product
If we do something in one section of the product, we want to be able to move it on to the other...
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Product
I like how customizable the product is. My infection prevention home page isn't the standard home...
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Product
I recently took the Epic infection prevention badge to be able to do reporting. That is an extremely...
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Product
I like the brain portion of the product. It makes it a little easier to look at a patient overall....
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Relationship, Product
Every time we have talked with Epic about needing new functionality, they have brought something...
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Product
Secure Chat is embedded within the EMR, so it is easy to access. Since the product is in the EMR, it...
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Loyalty, Relationship
Epic has a product road map, and generically speaking, the vendor has promised to accelerate things...
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Product, Value
EpicCare Inpatient EMR is better than paper. It has changed our practice. But for a minute, I felt...
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Loyalty, Relationship, Operations, Product
Epic's system is getting in our way, and we are having to do the work to get it back out of the way....
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Operations, Product
I would like more transparency into how things function. That would be huge. The documentation for...
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Product
There are a lot of redundant questionnaires that patients get asked, and unfortunately, that comes...
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Product
Asking what functionality needs aren’t being met by Epic MyChart is like asking where Windows falls...
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Operations
I am a little bitter because our last upgrade was pretty rough. There were lots of last-minute...
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Product, Value
I can't speak to what other companies do because I don't know what I don't know, at least from a...
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Product
There were some things in Epic Behavioral Health that were not ideal. There has been a feeling of...
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Relationship, Operations
One thing Epic could do for us would be to give us our own feedback. As our analysts or consultants...
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Operations, Product
We have done enough upgrades with Epic that we are in a bit of a rhythm. There are always additional...
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Relationship, Operations
Our partnership with Epic has gone well. Epic has provided a lot of support and additional services...
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Product
Some of the updates Epic has come out with have made it easier to track workflows and payments. We...
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Product
Epic is making it easier to interface with our payers. There is something they have been developing...
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Loyalty, Product
I like some of the mobile features, such as physicians and nurses being able to use mobile devices...
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Loyalty, Product
Some new artificial intelligence things could be implemented in the system to help with...
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Product
We love Secure Chat. We also love that it is customizable regarding the amount of time we keep...
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Value
Overall, Epic charges for a lot of small things that should be included. Costs related to volume are...
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Product
There are still a lot of issues using the remote client with Hyperspace. Each system needs to make...
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Relationship, Product
Communication within Dorothy and other Epic products is a little more difficult than what we would...
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Operations
When new things are implemented, Epic has good training documents that make it easy to understand...
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Product
I love the search functionality Epic utilizes. It is not perfect, but it is a huge tool that my...
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Product, Value
We have worked hard to make the product streamline our process of public health reporting to make it...
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Loyalty, Product
Our staff has had some tough times because they are working in Resolute Hospital Billing and in...
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Relationship
I manage different applications, and the developers from Epic are the most engaged by far. They have...
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Relationship
The partnership with Epic is driving satisfaction with Resolute Hospital Billing. It is so important...
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Relationship, Operations, Product
Resolute Hospital Billing is amazing and also scary in a lot of ways because it is not something we...
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Product, Value
I have seen and worked on other financial systems, and Resolute Hospital Billing is by far the best....
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Culture, Value
One thing that frustrated me a little with Epic’s charges was that they required us to have their PM...
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Product
Epic's system is a huge thing. EpicCare Ambulatory EMR is pretty user friendly. It flows well....
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Product
The things that I don't like about EpicCare Ambulatory EMR mostly have to do with how our group has...
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Product
In Healthy Planet, we only get to see encounters that are happening in our system. We have to click...
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Product
Healthy Planet is the full experience. We have integration with care navigators, care managers, and...
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Product
Interoperability is an ongoing improvement area within Healthy Planet. We bring data in today, and...
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Loyalty, Relationship
As we start to look at where we are in healthcare in general and where staffing is overall, I think...
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Product
MyChart has been very helpful for sending out messages. During COVID-19, we used the product a lot...
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Culture, Value
Epic charges for the number of users we have, so the cost goes up exponentially when we get more...
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Operations
We meet regularly with the vendor. We would like to see the vendor work a little more closely with...
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Loyalty
The biggest point we have with EpicCare Ambulatory EMR is the integration and seamless patient...
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Relationship, Product
EpicCare Ambulatory EMR meets some of our needs but definitely not all. There have been instances...
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Product, Value
We have definitely seen patient-facing and financial improved outcomes. From a clinical perspective,...
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Culture, Product
EpicCare Inpatient EMR works as promoted, but every once in a while, we have a break or gap, and...
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Relationship
If Epic has a problem, they are very quick about letting us know. Also, anytime I have reached out,...
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Product
One thing that would improve EpicCare Inpatient EMR would be if we didn't have to just spend so much...
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Loyalty
I hope our satisfaction with EpicCare Inpatient EMR will increase in the future because we are going...
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Product
I wish that MyChart had more of an explanation for patient benefits, especially on its inpatient...
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Relationship, Operations, Product
I had a problem with the system, and it took me a couple of months to figure out the issue with it....
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Operations, Product
EpicCare Inpatient EMR could be more user friendly with building things. When I worked with Cerner's...
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Product
I think Epic is close to their final iteration. I don't always agree with some of the choices Epic...
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Product
EpicCare Inpatient EMR is supposed to be really user friendly and functional, but because it is...
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Operations
The implementation has been a challenge. It has been a long and painful few months. I don't know...
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Operations
We didn't know what we were doing when we implemented the system, but the vendor's people were nice...
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Product
Healthy Planet is actually quite usable, and we have worked very hard to optimize it. However, not...
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Relationship
For each Epic module, we have an assigned technical support person. We rarely actually end up using...
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Relationship
Epic does a really good job of letting us know when there are problems. We get regular updates about...
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Loyalty, Product
The thing that attracted us to Epic's platform in the beginning was its integration. Healthy Planet...
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Product
The things that I like best about Epic LTC are the transparency and the reporting capabilities....
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Loyalty, Product
I would love to see some improvements to the product. One improvement is that I want the brain...
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Product
I would like some of the reports to look back for an appropriate period, whether that is 7 days or...
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Relationship, Product
Epic’s software has safety measures for long-term care that are not available in other solutions....
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Relationship, Product
Whenever we need an adjustment to be made to anything, whether it be something in the billing world...
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Product
Community Connect is a good EMR. It has lots of capabilities. Unfortunately, it is not configured...
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Product
It is really hard to get the data we need. One topic that causes me a lot of heartburn right now is...
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Culture
Our host sold the product to us saying that it was the Epic system. They sent us to another hospital...
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Value
We argue with our host a lot over billing. They make decisions we don’t agree with that don’t make...
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Relationship
There was a claims specialist at our host organization that was fabulous. I don't know what happened...
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Relationship
I don't know what our host’s vision is. Usually, they tell us what is coming down from Epic and what...
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Operations
When we do upgrades, our host brings things to us, does a quick little tutorial that is usually just...
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Loyalty, Relationship, Product
Epic has a vast road map of where they plan to go in the future, and the things on the road map are...
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Value
EpicCare Inpatient EMR is the Cadillac of EMRs. It has a lot of bells and whistles, but it comes...
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Product
The issue with EpicCare Inpatient EMR is that it takes a lot of clicks to do things. There is no...
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Relationship, Operations
EpicCare Inpatient EMR is just so complex that for implementations, we need to have a resource group...
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Product
The product is really easy and straightforward. What we see is what we get. The system is not hard...
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Relationship, Product
Epic has some reporting and metrics that help us see what we are doing.
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Relationship, Product
Since Epic is such a big company, they don't customize in terms of product enhancement as much as...
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Operations, Product
It took a long time for us to fully implement MyChart. There are set Epic offerings that are...
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Product
The overall product is fantastic. Patients can schedule appointments, converse with providers, start...
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Product
We can integrate MyChart with a care coordination solution, our local HIE, and other Epic solutions....
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Product
MyChart is okay for end users. People really need to get a good feel for mobile devices. Not all of...
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Operations
Epic did a pretty good job with training. A lot of that was due to the technical support specialist...
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Culture, Value
Community Connect Resolute is an extremely overpriced and underperforming system. It is a mediocre...
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Product
I do like the integration between the EMR with the billing system in terms of how it streamlines...
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Relationship, Product
I don't like being a Community Connect site because we don't have any control over the system. The...
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Value
It takes five times longer to post a payment in Dorothy than in the legacy system, and everything...
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Relationship
The vendor needs to spend time developing a better understanding of what clients are doing and why....
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Product
Secure Chat is one of the most useful tools that we enable. Our providers love it. Our volumes are...
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Relationship
A lot of times, the support people from Epic may know less than we do about their own app. There is...
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Relationship
We have a dedicated BFF from Epic for MyChart, and we have standing meetings with them.
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Product
As Epic has evolved over the years, they have given us additional tools to do different things in...
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Product
Our uptime with Epic's system is very high. We never have unplanned downtime. There have been...
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Loyalty, Product
There are always opportunities to make the system easier to use or to give it more automation. We...
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Relationship
I have worked with Epic's people for a long time, and I can only name maybe two people who I have...
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Relationship
Epic is hands down the best vendor out there. That isn't even a question anymore. They are the clear...
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Relationship, Operations
Epic is always looking at things, coming on-site, and working on ways to improve the system....
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Relationship, Operations
Epic sends frequent emails that summarize any known issues that they have found, and they give...
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Product
The documentation is cumbersome in Dorothy, but that is the nature of healthcare. Epic needs to make...
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Operations
The implementation was horrible, but Epic's upgrades are good. Epic has the best that money can buy,...
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Product
MyChart is overall a wonderful portal for our patients. There is such a wealth of information there,...
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Loyalty, Product
Epic is currently working on some enhancements that our providers and our patients have looked for...
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Relationship, Product
There are more things that Epic is ahead of than behind, but there are things we wish they had in...
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Relationship
Epic is good about giving us resources, and they provide support for go-lives.
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Operations, Product
Some of Epic’s updates are great, but the interface changes drastically. Epic does training, but...
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Loyalty, Operations, Product
When we first went live, MyChart was a hot mess. At this point, we have done quite a bit of legwork...
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Relationship, Operations
Epic's organization is massive, and there is always somebody that can help us with something. The...
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Product, Value
MyChart gives us an immediate access point with patients. I would tell anybody that can get on...
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Culture, Value
The vendor avoids charging for every little thing. They do try to lump certain things together so...
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Product
Sometimes new technologies and new systems can be pretty daunting, so knowing that there are...
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Relationship, Relationship
The biggest complaint that I have with Epic is that there are times when they can't provide us with...
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Product, Product
One upgrade that we did with Epic wasn't user friendly. It added a lot more clicks to the processes...
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Product, Product
Almost everything within the system is well automated. There are obviously some manual things that...
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Product, Product
We hear that Epic is the greatest thing since sliced bread, but they really are not. We had to...
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Relationship, Relationship
It is interesting that Epic has done so many installations and still doesn't have a template in...
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Relationship, Product
Epic is generally ahead of the curve. They are developing functionalities faster than we can...
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Relationship
Epic is a great partner and vendor. They are wonderful to work with. They provide a lot of support...
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Operations, Product
A lot of the migration to the web platform hasn't happened as quickly as I feel it should, but the...
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Operations
Epic is on top of everything, and they do a great job with our documentation. They do a great job...
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Loyalty, Product
We are working on making our patient statements more friendly for disabled patients who are trying...
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Loyalty, Relationship, Product
Because Epic is one of the big players in healthcare, third parties that want to integrate with Epic...
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Relationship
We have meetings with Epic regularly to talk about issues, workflows, and best practices, but they...
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Relationship
We are supposed to have a BFF, but I have no idea who that person is. We have bimonthly upgrades,...
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Product, Value
I wouldn't consider making a change. The system checks all our boxes. As an organization, we are...
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Relationship, Product
Epic handles all revenue cycle applications that we need. The vendor manages third-party...
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Relationship, Relationship, Product, Product
We struggle a little with referrals for hospital billing. There are ways Epic could streamline or...
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Loyalty, Product
We moved to the Hyperdrive upgrade recently, and there were some glitches with accepting files and...
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Product
Epic doesn’t keep their promises. We instituted the cash management system because Epic said we...
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Loyalty, Loyalty, Product, Product
Our initial experience with Cupid was very poor. We started with the echo module, and Epic was...
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Loyalty, Loyalty, Product, Product
The structured reporting for cardiac cath is okay for today, but it could be so much better. For...
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Relationship, Relationship
With Epic's executive involvement, I couldn't get to the level of people that I thought could make a...
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Operations, Operations
We are not 100% convinced that the product's setup is optimized. We want training to ensure that our...
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Product, Product
Being a Community Connect partner, the billing piece is walled off from the clinical modules because...
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Operations, Operations
We would like to get more notice when our host is going to change things, and we would like more...
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Loyalty, Loyalty, Relationship, Relationship
Our host’s support team doesn’t dig into problems. They will close our tickets and tell us they...
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Relationship, Value
Anytime we need any change requests from our host, there is always a fee involved.
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Operations
Our host has completely moved away from in-person training, but not everyone uses Community Connect...
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Operations
Epic does a really good job with tip sheets, so I could sit down with a tip sheet, and it would walk...
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Product, Product
I like the product because it is an integrated patient accounting system for both professional and...
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Product, Product
I would like to see some enhanced AI for claims processing in the product and some enhancements in...
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Product, Product
EpicCare Inpatient EMR is a good central repository for everything across our organization. The...
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Relationship, Relationship
We have a dedicated resource from Epic who is available to us and familiar with our system and our...
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Loyalty, Loyalty, Relationship, Relationship
Epic has a vision of where they are going, and they are constantly showing us things that are new.
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Product, Product, Value, Value
EpicCare Inpatient EMR has the ability to drive outcomes for us. But organizationally, we don’t...
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Relationship, Product
Epic is continuing to invest a lot of resources in becoming a one-stop shop and integrating with...
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Relationship, Operations, Product
Epic has moved to a quarterly upgrade process. There is a lot of work associated with getting...
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Product
There are a lot of things to use within the platform, like many different choices, menus, and...
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Loyalty, Relationship, Product
Epic needs to work on video visits, eConsults, and other things to continue to evolve the platform...
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Loyalty, Relationship, Product, Value
Epic is very focused on continuing to evolve their platform. They have gotten a lot of market share...
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Relationship
We use Epic’s portal to access support resources. They have built it out pretty well. We don't get a...
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Relationship, Product
We, as an organization, have direct access to upper-level decision-makers at Epic.
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Relationship, Product
Even if Epic is not the fastest when it comes to getting new functionality, we recognize that we are...
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Relationship, Operations
We have Epic resources that we can contact when we are doing upgrades and implementations. If there...
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Operations
There was a large effort when we first went live with Epic to get people on board, credentialed, and...
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Product, Product, Value, Value
Our overall experience with Epic has been positive. One of the best or most significant benefits is...
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Relationship, Relationship
Epic is very proactive in engaging their clients and helping to design or improve usability. Epic...
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Relationship, Relationship
We generally work with Epic’s technical support team on issues. What we have found in working with...
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Relationship, Relationship
The greatest source of frustration for our providers is their in-basket management. Epic’s technical...
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Value, Value
We know the Epic EMR is more expensive than other tools out there now, but Epic counters that cost...
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Culture, Culture, Value, Value
Each module has separate fees, but we get to decide which modules we want in addition to the base...
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Product, Product
Our patients are generally happy; they say the product is easy for them to navigate. We use MyChart...
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Relationship, Relationship, Operations, Operations
I actually posted something in the vendor’s live forum and was told to reach out to the people at my...
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Relationship, Relationship, Operations, Operations, Product, Product
We have had different modules that have been live for so long, and they are inactive, so we can't do...
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Loyalty, Loyalty, Product, Product, Value, Value
People who use the app and use the desktop connection are pleased with it. I have transitioned as...
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Product, Product
I have been wanting to see some services incorporated into the app in terms of the ability to use...
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Product, Product, Value, Value
If somebody is doing my exact same work, I would be less likely to recommend the product to them....
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Product
Secure Chat has a significant benefit because it is integrated with Epic's products in a closed...
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Loyalty
We wouldn't be nearly as successful with the product if we would have chosen an alternative solution...
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Product, Product
Resolute Hospital Billing is pretty easy to pick up and master. I like everything about the product....
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Operations, Operations
Our host’s training was good, but it was more applicable to their build, which is different than...
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Relationship, Relationship, Product, Product
We have order set requests that have been outstanding forever. What could be a 45-minute...
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Relationship, Relationship
The IT ticket process is slow and cumbersome, but there are key people that are phenomenal. Our main...
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Culture, Culture
Our contract with our host is really simple and straightforward. The product gives us the capability...
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Operations, Operations
We piggybacked onto our host’s go-live, and there was a disconnect in understanding the difference...
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Relationship, Relationship, Operations, Operations
I would tell a friend to not be the first Community Connect partner for a host. That initial build...
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Relationship, Relationship, Product, Product
The process for accessing our counterparts at our host hospital is cumbersome. That could be due to...
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Relationship, Relationship
We have a portal where we put tickets for customer service, and it does take a while to get tickets...
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Product, Product
We would like single-sign-on capabilities, better reporting features, and built-in reports.
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Product, Product
Community Connect EpicCare EMR is pretty advanced. Clinically, the transition to the product was...
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Value, Value
Our host does try to charge for things often.
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Relationship, Relationship, Product, Product
Our host usually communicates about upgrades with us very well. If something breaks, it is something...
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Product, Product
We may not be leveraging everything we could with EpicCare Inpatient EMR, so any dissatisfaction...
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Relationship, Relationship, Operations, Operations, Product, Product
With the most recent upgrade we took from Epic, some changes weren't favorable. The vendor made some...
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Relationship, Relationship
Epic has been very good to work with. There are some general usability things that our end users...
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Loyalty, Loyalty
Looking at what Epic has on their road map for the MyChart patient portal, we see they are being...
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Relationship, Relationship, Value, Value
The biggest outcomes we have seen from Epic are the regulatory ones. The vendor helps make sure that...
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Relationship, Relationship, Product, Product
We are currently focused on providing more real-time information in an easy-to-digest and accessible...
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Relationship
We would like to see better communication from Epic. They send memos and things like that, but I...
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Operations, Product
I work with a lot of new physicians during orientation, and they like the product more than other solutions....
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Relationship
Epic could do a bit better with communication, but they are willing to fix things, so that is good.
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Operations
The vendor’s training piece could use some work. They should make sure that the right groups of...
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Product, Product
One of the things I really like about EpicCare Inpatient EMR is some of the reports we can pull out...
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Operations, Operations
Implementing Epic's system was a beast of a project. I would tell others to be prepared for the...
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Relationship, Relationship
Epic makes commitments to complete things, and they eventually get most things done, just not always...
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Value, Value
EpicCare Inpatient EMR is super expensive. Then if we want any alterations to the system or need any...
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Product, Product
My issue with EpicCare Inpatient EMR isn’t so much the functionality as it is the ease of the...
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Relationship, Relationship, Product, Product
The most important thing Epic could improve would be the ease of customers being able to get changes...
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