Epic Suite
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Epic has a very robust infrastructure for keeping us engaged and helping us train both analysts and...
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Other Observations & Comments
The Care Everywhere platform and Carequality framework are excellent. However, neither one of the...
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Functionality and Upgrades
The system's ease of use is a bit of a challenge, but not because I don't think the product is good....
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ROI / Cost (care and feeding)
Every new application adds a charge to our bill. There are a lot of charges involved.
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Implementation and Training
The vendor's implementation services are very good. They provide us refreshes, upgrades, and all the...
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Functionality and Upgrades
Epic's EMR is the EMR to go with. I don't think we would get the same experience with any other...
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Implementation and Training
On the education side, I love that Epic wraps upgrades up in a bow for us and hands us all the...
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Other Observations & Comments
For the most part, the vendor keeps their promises. Sometimes they get a little pushy about some...
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Other Observations & Comments
There are some things that I would like to see that Epic hasn’t researched or developed yet.
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Functionality and Upgrades
Epic’s support of interoperability is a lot better than our follow-through around interoperability....
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Relationship
Generally speaking, the support team is very good and follows through. Epic really looks at our...
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ROI / Cost (care and feeding)
I know what the product costs, and it is really expensive, but I also know what financial results we...
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Future Outlook
Epic is doing a nice job of continuing to develop and push the capabilities of MyChart. We are going...
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Functionality and Upgrades
Overall, I have had a great experience with Epic. However, the vendor is set in their ways. Our...
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ROI / Cost (care and feeding)
Epic's product is very expensive, and I don't know whether the product is strongly connected to a...
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Functionality and Upgrades
Beacon is a very complicated product to support, and it requires significant effort on the part of...
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Functionality and Upgrades
Beacon is a robust system with lots of rules and selections to make it such a robust system. Epic is...
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ROI / Cost (care and feeding)
Beacon allows us to make our doctors' lives much easier. The system adds a layer of security for...
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Service and Support
We haven't seen a big upgrade in a while, and it is hard for me to tell whether that is because Epic...
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Sales and Contracting
Epic is transparent about what the expectations are, and the product does what the vendor said it...
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Functionality and Upgrades
I can build a report right away. The report writing is amazing; there are a lot of good things about...
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ROI / Cost (care and feeding)
There are sometimes too many bells and whistles. It has been problematic to keep the costs down....
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Functionality and Upgrades
Even when certain departments give me access, I can't look at any of the records to do audits and so...
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Functionality and Upgrades
There is no reporting tool for information that has been abstracted into the NCDR CathPCI Registry...
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Interfacing and Integration
Epic needs to add a reporting tool that can pull data from the NCDR CathPCI Registry console. As of...
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Lessons Learned
The actual abstraction tool is very well put together, and for abstractors, the tool is great. As an...
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Functionality and Upgrades
The only thing I really do not like about the product is the reporting functionality. When we want...
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Functionality and Upgrades
Resolute Hospital Billing is a very robust system; the product has tons of functionality, and the...
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Sales and Contracting
Epic didn't keep their promises, and that was very upsetting because I didn't know how to fix...
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Other Observations & Comments
Epic has an electronic treatment plan that I am excited about, but it is multidisciplinary and very...
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Other Observations & Comments
We have worked on the bugs in the product. It took a long time to fix the billing aspect. It is...
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ROI / Cost (care and feeding)
We are getting what we want out of the product, but the product is very expensive. With the amount...
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Relationship
The relationship with our host site has been good and bad. It is good to have our host’s support,...
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ROI / Cost (care and feeding)
Our host charges for every little thing they can possibly charge for.
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Relationship
Epic's system works as it is promoted, but we don’t always have access to use everything the system...
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Implementation and Training
There are some functions in the system that we don’t always know where to find. If we had proper...
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Relationship
No one from our host ever reaches out to say they can do something or to escalate a concern up the...
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Relationship
I think Epic and our host try to be on top of things when it comes to changes in coding, the...
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ROI / Cost (care and feeding)
Resolute Hospital Billing is a great product. I know people who use it that are not part of the...
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Interfacing and Integration
I don't like the ACC reporting; the file comes out zipped, and we try to upload it into the...
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Functionality and Upgrades
We leverage the Healthy Planet registries to do centralized outreach for primary care patients. The...
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Functionality and Upgrades
We have toyed with the idea of making some things a little easier and more seamless in our workflow...
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Lessons Learned
Healthy Planet is a very powerful tool, and it is worth the investment, the initial up-front...
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Implementation and Training
From a training perspective, Epic needs to offer more classes, specifically inpatient classes, for...
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Functionality and Upgrades
The vendor recently overhauled how everything in Prelude looks and works. That took us a while to...
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ROI / Cost (care and feeding)
Epic offers a bundled price, so they avoid charging us for everything. The product is well worth the...
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Functionality and Upgrades
There is a lot of customization that we can do in Prelude. The system is easy to use once the users...
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Functionality and Upgrades
My only complaint about Epic's system is that there are a lot of updates. Having many updates is...
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Relationship
Epic is very good about listening to us, and they take what we say and implement the things that we...
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Relationship
The support from Epic is usually excellent. If we don’t know how to do something, the support team...
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Functionality and Upgrades
Epic's upgrades are very detailed, but it can sometimes take a while for the vendor to get upgrades...
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Relationship
Epic meets all of our needs, and they help us meet our patients' needs.
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Functionality and Upgrades
There is no kind of branding for our facility within MyChart. I wish that Epic would attempt to...
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Service and Support
Because of how our host has our CommunityConnect system set up, MyChart doesn’t have any billing or...
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Future Outlook
Epic does a pretty good job, but our goals are pretty lofty. The vendor has definitely improved, but...
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ROI / Cost (care and feeding)
From a technology perspective, the value is there; the matter is just our organization's willingness...
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Technology
Compared to other vendors, Epic is much better at including things standardly in their products. I...
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Functionality and Upgrades
I don’t receive many complaints about MyChart. It is easy to use. The Epic patient portals are here...
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Other Observations & Comments
When our host hospital started us on MyChart, the system was a wreck. The system is not like that anymore....
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Service and Support
Our host does a good job of preparing us for clinical and practice management upgrades. We get good...
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Interfacing and Integration
The integration between MyChart and our other Epic systems is pretty good. However, we are having...
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Lessons Learned
I don't think I would recommend getting MyChart for organizations using the Community Connect model...
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Functionality and Upgrades
Epic has a great system with a very good company backing. They are huge. The system is so broad, and...
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Other Observations & Comments
Epic has awesome support, but I don't think the CEO of Epic would personally help me with anything....
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Interfacing and Integration
We are having several challenges with interoperability. Companies intentionally build their software...
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Technology
Epic needs to improve its secure messaging platform. They are making some progress in that area....
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Functionality and Upgrades
The user interface of Epic's software is intuitive. The software gives us the ability to personalize...
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Technology
Epic has made a lot of progress in its virtual care solution across the ambulatory and inpatient...
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Relationship
Epic is very good at recognizing their own bandwidth and making good recommendations for us.
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Functionality and Upgrades
A benefit of EpicCare Ambulatory EMR would be the personalization capabilities. The user interface...
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Relationship
When I want to talk to somebody, I have a person for each individual application, and if they are...
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Functionality and Upgrades
The Epic system's functionality is the key piece because it is user friendly. We can get at the same...
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Functionality and Upgrades
What I find is a weak component of the system is that I don’t always know what is driving the...
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Functionality and Upgrades
Overall, Epic's product is good. The vendor is constantly evolving things and wants to change the...
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Functionality and Upgrades
I am not happy with some of the changes Epic makes. The vendor wants to change the look of the...
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Technology
Epic has a really a powerful software package. The product acts as an EMR, but it also has a...
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Lessons Learned
What we are trying to do more is get the text to document what we are doing in Cupid so we don't...
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Functionality and Upgrades
The product has become all structured data, and that is really great. Now we can do things with that...
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Functionality and Upgrades
Epic's strategy has been good in the long term, and the vendor has gotten physicians much more...
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Implementation and Training
When a hospital purchases Epic's products, Epic comes in and teaches the hospital personnel how to...
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Functionality and Upgrades
Based on the feedback we get, MyChart is easy to use for patients. We can make the system look...
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Implementation and Training
The implementation of the system went very well. We had a very prepared team, and they communicated...
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Functionality and Upgrades
I really like the design of Healthy Planet. It is one module that connects to many. We can run...
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Functionality and Upgrades
The reporting functionality with Healthy Planet is excellent. We have access to any report we need....
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Functionality and Upgrades
EpicCare Inpatient EMR is a good system. My favorite part is the health maintenance piece. It is a...
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Win/Loss - Why they were selected (by current clients)
Interoperability was a driving factor in our decision to go with Epic. We are a little behind the...
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Functionality and Upgrades
We can do reports, but we have to understand how to make the reports to get them. We have been using...
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Interfacing and Integration
I would definitely buy Community Connect Resolute again. Because of the Community Connect model, a...
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Relationship
Epic keeps their promises. They give us their answers whether or not we like those answers. They are...
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Implementation and Training
The inflexibility of the training environment is the biggest downfall. When we do the training and...
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Relationship
We have different rules we must deal with, and some of those don't quite fit in Community Connect...
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Functionality and Upgrades
I don't see any issues with the upgrades. We know when the upgrades are coming, and we know when...
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Other Observations & Comments
Sometimes it feels like Epic makes changes just to change the look of the product, and that makes...
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Service and Support
The support we get for Community Connect Resolute is top notch. I know that is not the case with...
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Other Observations & Comments
Healthy Planet would meet all of our needs if we had more things turned on, but the number of things...
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ROI / Cost (care and feeding)
Our analysts meet with Epic often. They can shoot tickets to Epic and have had to do so. I would...
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Functionality and Upgrades
I love everything about Epic's system. I would highly recommend the software. Epic’s system has tons...
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Functionality and Upgrades
A recommendation I have for Epic would be for them to make a way for Community Connect sites to have...
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Implementation and Training
There was no training. Epic tells us to watch videos and take quizzes. But the videos don’t match...
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Implementation and Training
We have received very limited training for Prelude. Even right before our go-live, when we would ask...
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Functionality and Upgrades
Prelude is much more complicated than the other solutions that we use. Prelude requires many clicks...
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Functionality and Upgrades
The product is a really good tool, and it is invaluable to our organization.
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Functionality and Upgrades
We outgrew our previous EMR and moved to EpicCare Ambulatory EMR. It is better than our previous...
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ROI / Cost (care and feeding)
Epic's software is very expensive, but we have had a lot fewer chemo hours.
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Functionality and Upgrades
I like Beacon. I like that all the labs and things are in one spot and that everything is easy...
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Functionality and Upgrades
Epic's system is confusing. We have to do a lot of learning.
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Relationship
Epic needs to get a bit better at speaking to people. I wouldn’t know how to contact them if I...
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Other Observations & Comments
The opinions from users are mixed. Many of our clinicians were already using the Epic system because...
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Functionality and Upgrades
We knew that Epic would not meet our needs in our HIM department because we tend to have a lot of...
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Win/Loss - Why they were selected (by current clients)
I don't really want to bad-mouth the product because I know what we have right now is not the...
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Functionality and Upgrades
Upgrades are important, but it seems like sometimes the vendor's upgrades are a little much, to the...
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Functionality and Upgrades
A lot of folks don't understand payers when we aggregate payer claims data. I have seen that problem...
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Relationship
Epic is very proactive. They listen and want to have solutions for us. They are not afraid to get...
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Functionality and Upgrades
EpicCare Ambulatory EMR is a hospital-based system. The system does not do well in an ambulatory...
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Implementation and Training
COVID-19 wreaked havoc on some of the vendor's implementation services because we couldn't have...
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Interfacing and Integration
We use several types of analytical software for accounting, and EpicCare Ambulatory EMR doesn't talk...
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Functionality and Upgrades
Epic does very well with upgrades. There are not very many bugs, and the basic Epic model is very...
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Functionality and Upgrades
I have been very happy with our experience with Epic so far. Their upgrades have always been very positive....
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ROI / Cost (care and feeding)
Epic's system is very extensive, so there are a lot of costs associated with it. Epic is very...
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ROI / Cost (care and feeding)
The scheduling and registration pieces of the product have both been working pretty well. The...
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Service and Support
I access some of Epic’s UserWeb resources, including the videos and other materials that Epic makes....
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Functionality and Upgrades
There are things that we would think would be simple to get, such as reports and things like that,...
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Functionality and Upgrades
I really like that Epic has moved away from doing occasional massive upgrades and that they are...
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ROI / Cost (care and feeding)
With some of the product's newer functionalities and some of the new reporting capabilities, Epic...
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Lessons Learned
Beacon is not easy to use. It is so complicated. There is a trade-off between quality and...
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Functionality and Upgrades
Prelude is an excellent product and is providing all of the tools that we need in our health system....
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Relationship
Epic has worked really hard not to nickel-and-dime us for years. They have done a really good job.
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Service and Support
Epic's support team is excellent. There is somewhat of a learning curve as Epic transitions, but I...
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Interfacing and Integration
In the future, we hope that Epic will be able to add more interoperability options to the system....
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ROI / Cost (care and feeding)
EpicCare Ambulatory EMR is too expensive. I would like to know what the true cost of implementing...
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Functionality and Upgrades
Epic has a lot of upgrades that we would like that don't match our version of the product. We are a...
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Functionality and Upgrades
We have had more challenges with the billing system than with any other product from Epic. The...
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Relationship
If I have any questions, I have specific people I can call for help on the billing side, and those...
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Implementation and Training
Epic’s training needs to be something that can impact the front lines; the training could use some improvement....
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Functionality and Upgrades
We use Community Connect Resolute for our billing. I really like how everything is in one place. I...
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Functionality and Upgrades
Epic's product goes above and beyond what we have seen other systems do in terms of efficiency and...
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Interfacing and Integration
We have been really happy with the product's interoperability.
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Lessons Learned
The system has a lot more complexity in terms of processing claims and charges. Ultimately, the...
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Functionality and Upgrades
The physician side of Epic’s billing systems doesn’t seem to be as intuitive as the hospital side....
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Relationship
Some of our executives have met with Epic’s leadership regarding the payer platform and other...
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Functionality and Upgrades
Epic allows providers' tools to do certain things relating to charging. From a compliance...
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Relationship
Epic has had so much turnover lately. A lot of people have left the company, and Epic has a lot of...
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Functionality and Upgrades
There are still some operational issues that we struggle with on the ambulatory side. Our physicians...
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Functionality and Upgrades
Epic has done a fantastic job the last year now that they have gone to quarterly upgrades. On...
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Interfacing and Integration
EpicCare Inpatient EMR works really well on the acute care side. I can't think of anything Epic...
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Functionality and Upgrades
Epic continues to be the best software company I have ever worked with in part because what they...
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Functionality and Upgrades
To drive new volume and support across the different care modalities, Epic needs to make the system...
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Functionality and Upgrades
Epic is light-years ahead. I had to use another system for a few months before our facility went...
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Lessons Learned
Some people feel like Epic nickel-and-dimes us because we have to pay for each module. There are a...
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Functionality and Upgrades
EpicCare Inpatient EMR is truly a single pane of glass that reveals what is going on with the whole...
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Lessons Learned
If I were to buy Epic’s system again, I would definitely pick a package that had more training. Epic...
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Service and Support
Epic is a little slow when resolving our concerns.
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Functionality and Upgrades
Epic keeps most of their promises. I am just not sure that the vendor has enough clinical knowledge...
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Other Observations & Comments
With Epic’s system, we pay à la carte rather than paying a flat rate. We get the basics, and then...
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Service and Support
When we get an upgrade for Epic’s system, all we get is a tip sheet. There is no retraining. I would...
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Service and Support
Epic is very good at resolving short-term issues. They were extremely helpful and willing to bend...
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Future Outlook
Epic's system is much better than the system we had previously, but there are still more things that...
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Relationship
When Epic came to set up their system for us, they asked us what we wanted, but I don’t think any of...
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Service and Support
Our teams have direct links to support people at Epic.
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Functionality and Upgrades
We have another system apart from Epic's product because Epic's product cannot do some of the things...
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Implementation and Training
The biggest recommendation I could give to Epic would be to improve the teaching. I was able to...
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Other Observations & Comments
From my limited perspective as an end user and not as an administrator, I would buy the product...
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Functionality and Upgrades
The product works well for us, but it has a lot of work queues, and those can get cumbersome. We...
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Service and Support
Epic certainly provides good support. If I have a question, there are good people at the help desk...
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Relationship
We get plenty of attention from the vendor, and they listen to us when we have issues. The vendor is...
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Lessons Learned
Epic is slowly making some changes to their training program. The vendor has people that gather...
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Implementation and Training
During our implementation, we had Epic trainers up the wazoo. For a full two weeks, there was an...
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Service and Support
I have found Epic’s system more receptive than other EMRs in making changes and updating things....
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ROI / Cost (care and feeding)
At one point, I was using another EMR, and I had a very specific question. I spent 20 minutes of a...
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Functionality and Upgrades
The product is easy to use, and the structural setup is intuitive.
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Service and Support
Epic doesn’t have a large support network. If I call because of a log-in issue, because I need a...
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Service and Support
I have a couple of features on my wish list that Epic doesn’t currently provide. For example, there...
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Functionality and Upgrades
All of my patients who have MyChart love it. Every single day, I hear how much they love MyChart and...
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Interfacing and Integration
I have had multiple patients send me messages because they are annoyed that their outside data from...
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Functionality and Upgrades
Epic's forte is their systems' hospital side. Their systems do a really good job with hospitals'...
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Implementation and Training
The vendor has pivoted lately. They have a lot of very good training, and now they offer that...
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ROI / Cost (care and feeding)
The product is a little overpriced, but I would say that we definitely get what we pay for.
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Functionality and Upgrades
What made Epic unique 10 years ago was that Epic's portfolio was small enough that we could get our...
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Other Observations & Comments
There is some negative recruiting. Epic doesn't do a good job of telling their own story, so it is...
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Interfacing and Integration
We have no constraint connecting to any other organization in the healthcare continuum. At this...
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Other Observations & Comments
To increase our satisfaction, there needs to be a paradigm shift. I can see that Epic is not going...
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Implementation and Training
A lot of the training with the system is done within our organization as opposed to within theirs....
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Other Observations & Comments
Epic is always upgrading, but I don't think that they always make good decisions on some of the...
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Service and Support
I don't have direct access to work with Epic. The vendor has an online forum for users, and the...
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Relationship
The vendor is good. They are pretty predictable, they have changed much. They are interested in our...
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Functionality and Upgrades
From an academic general pediatrician's perspective, the product is getting better, but a lot of the...
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Interfacing and Integration
Healthy Planet is set up based on the hospital standpoint, so the whole hierarchy is hospital based,...
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Functionality and Upgrades
Healthy Planet is very customizable, and that is huge.
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Functionality and Upgrades
Healthy Planet can be a bit complex for end users. We can make the product our own, and that is...
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Relationship
We are already a client of Epic, and we work with them on a regular basis. So Epic is not...
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Functionality and Upgrades
We use Epic as our vendor for our EHR. The system is huge, so if the system isn't set up correctly,...
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Interfacing and Integration
The product is pretty integrated. A lot of people use Epic's products. I can send things out, and I...
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Functionality and Upgrades
In the EMR, there are some closed loop orders, and once those orders get overread, the system...
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Lessons Learned
I would tell my peers that the product's functionality is broad. The product is simple to use, but...
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Implementation and Training
We had good support from Epic through the go-live in terms of on-site assistance. Each facility was...
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Relationship
The one thing that is very good quality with Epic is when we have an idea for something that they...
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Functionality and Upgrades
EpicCare Inpatient EMR is a very easy system to navigate compared to some other EMRs. We have a lot...
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Functionality and Upgrades
We haven’t had this connectivity before because all our practices used to be on different EMRs. Now,...
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Interfacing and Integration
The product is pretty siloed still. Even when we get support, there is a person who knows the...
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ROI / Cost (care and feeding)
The vendor charges for every little thing, but they inform us about the charges so they are not...
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Functionality and Upgrades
The product is still very complex. It has a lot of bells and whistles, even if we don't want those things....
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Service and Support
Epic’s proactivity is lacking, but that is not so much around timeliness and responsiveness; it has...
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ROI / Cost (care and feeding)
Epic doesn’t avoid charging for every little thing. They are not terrible, but they are very good at...
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Implementation and Training
Based on our experience, we wouldn't rely on Epic to do an Epic implementation. We used another...
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Functionality and Upgrades
Epic is getting there with ease of use. Over the last few years, they have put a pretty...
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Implementation and Training
The implementation process is pretty smooth, and it has gotten way better compared to when we did...
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Interfacing and Integration
The product’s internal integration is not too much of a problem. In general, it is pretty good. We...
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Functionality and Upgrades
The EMR is very complex. As a physician who uses it for hours and hours every day, I still think it...
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Functionality and Upgrades
Being able to message and correspond with the care team is helpful. The patients value that communication....
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Functionality and Upgrades
Everything in MyChart is very branded toward the hospital, and there is no availability for us to...
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Functionality and Upgrades
Being so hospital based is a big problem with the solution. In terms of setting up classifications...
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Service and Support
Within the solution, it is very cumbersome to load contracts, and we want to load our contracts so...
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Relationship
Generally, Epic is fine with their support. We certainly don't feel the same partnership as we did...
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Functionality and Upgrades
When MyChart upgrades, it usually has good, enhanced functionality that makes the interface cleaner....
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Interfacing and Integration
In terms of the product’s ability to bring in clinical information, EMR information, and claims from...
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ROI / Cost (care and feeding)
The product is very expensive, but we get what we pay for. From what I see in the community with the...
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Interfacing and Integration
There are times when something goes haywire after an upgrade, and it is a bit more difficult than I...
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Functionality and Upgrades
It is unlikely that we would leave Prelude. The other vendor's product would have to be as good as...
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Functionality and Upgrades
My only standing complaint with Epic is that because the system is very powerful by nature, it is...
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Functionality and Upgrades
We are an Epic shop, so we use Community Connect Resolute, and it is a wonderful system with a lot...
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Service and Support
The support structure that the vendor has in place differentiates them. The support people are very...
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Functionality and Upgrades
The reporting has gotten better since we went live, but we still rely on an outside data...
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Implementation and Training
The vendor does a great job of training the analysts to become Epic certified, and then we do our...
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Functionality and Upgrades
There is always an opportunity for improvement in the billing world, and we are always looking at...
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Functionality and Upgrades
When it comes to upgrades, Epic does a great job because they really follow a philosophy of shared...
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Service and Support
Epic is very proactive, and their executives are very involved.
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Functionality and Upgrades
MyChart is a great tool. I wouldn't go for a different patient portal because MyChart has become...
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Implementation and Training
We haven’t received any real training for MyChart. Everybody has pretty much been left to fend for themselves....
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Lessons Learned
There may be a lot of functionality that people don't know about that their hospital system or...
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Functionality and Upgrades
One improvement to the product that I have really appreciated is the addition of Slicer Dicer for...
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Implementation and Training
Epic releases so many changes and new things that it can be difficult to keep our workflow current....
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Functionality and Upgrades
The potential and quality of Epic's system are so broad. The system has met our needs in so many...
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Functionality and Upgrades
The product's complexity can present challenges at times. The system can be difficult for the end...
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Service and Support
Epic is always looking ahead at what is going to best meet the needs of their clients in the coming...
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ROI / Cost (care and feeding)
Secure Chat is built into the price of our EMR, so we aren't paying anything extra for it. Epic's...
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Service and Support
I have been pretty happy with Epic's support. The vendor has been fairly responsive, and they are...
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Functionality and Upgrades
Secure Chat has been very helpful for our staff members' internal communications.
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Interfacing and Integration
The core strength of Epic’s inpatient EMR is the integration with all of our systems.
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Relationship
We do have conversations with Epic about development around nuances that we experience with the...
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Functionality and Upgrades
Resolute Professional Billing is a cumbersome and challenging application to work with. It is not as...
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ROI / Cost (care and feeding)
Epic used to be better about avoiding charging, but lately, it seems like they charge for just about...
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Functionality and Upgrades
Some of the strengths of MyChart are that it gives patients some control over their own care and it...
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Functionality and Upgrades
A challenge we face with Epic’s system is the changing of technology that the vendor wants us to...
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Service and Support
Everyone from Epic is very responsive when providing us support.
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Relationship
Everyone who we work with at Epic is very responsive.
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Functionality and Upgrades
One of the things that we struggle with the most is being able to see the validation data for the AI...
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Service and Support
I am not sure that the vendor really promises us anything, but I think that they respond to whatever...
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Other Observations & Comments
We have a pretty large enterprise contract with Epic, so we often get a lot of things included. I...
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Other Observations & Comments
I feel like MyChart is a very big product right now, and I am not sure how much Epic will change the...
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Implementation and Training
The vendor has training videos that are standard. But considering how much our clinicians have...
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Functionality and Upgrades
Resolute Hospital Billing is very robust. Our organization gets a lot of good data out of it. The...
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ROI / Cost (care and feeding)
The changes that Epic has made in their programs from individual modules to packaged systems have...
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Service and Support
I think we have been really fortunate. We have received some pretty consistent support from the...
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Relationship
Epic is very transparent with their promises. We have pretty good access to their high-level people.
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