Epic Suite Commentary
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Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
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User Commentary

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Director

Loyalty, Product

Our people were unhappy with the reports and customizations available in our previous cardiology...

Feb 2024
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Director

Relationship

Epic works very closely with us to make sure we are in the know about what is being developed so...

Feb 2024
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Director

Value

Epic does not charge us for every little thing. They are, from a vendor relationship standpoint, one...

Feb 2024
||
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Director

Relationship

Epic's teams have routine calls with us, and we can set up one-on-ones with our tech support people...

Feb 2024
||
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Manager

Operations

The implementation was good. It was smooth. I thought we would have a lot of hiccups during the...

Feb 2024
||
(0)
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Manager

Operations

We are still trying to figure Dorothy out. For end users, Dorothy was a little hard in the beginning...

Feb 2024
||
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Manager

Relationship

My experience with Epic’s support team is a little more difficult than my previous experience with...

Feb 2024
||
(0)
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Manager

Loyalty, Product

Dorothy is all over the place. Epic is all over the place. Homecare facilities are using Dorothy...

Feb 2024
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Manager

Relationship, Operations

Since I have been at this organization, the host has done a pretty good job with the implementation...

Feb 2024
||
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Manager

Product, Value

My biggest challenge with the Community Connect product is that sometimes new features are not...

Feb 2024
||
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Physician

Relationship

Epic is usually really careful about not overpromising. If they give us a date, then that date will...

Feb 2024
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Physician

Operations

Epic's training is a lot better than it used to be, but I think that there are opportunities for it...

Feb 2024
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Physician

Product

There are some gaps in the system's ambulatory abilities for our specialty. Epic has made a lot of...

Feb 2024
||
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Physician

Product

The system has some gaps, and it needs continual improvement, but Epic covers a lot of ground in...

Feb 2024
||
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Manager

Product

Resolute Hospital Billing is easy to use. In general, I support Epic 100%. I love the system....

Feb 2024
||
(0)
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Manager

Loyalty, Product

Healthy Planet has an interoperability tool, so it has very good interoperability. Epic provides us...

Feb 2024
||
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Director

Product

Dorothy’s financial reporting is much better than it was in the past, but there is still potential...

Feb 2024
||
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Director

Loyalty, Product

Only some of our staff members can manage all of their care on a mobile device. The others can do a...

Feb 2024
||
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Director

Product

Dorothy is not designed for us; Epic just adapted their existing record for home care. For example,...

Feb 2024
||
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Director

Product

The visibility within my hospital is great because the internal integration of Dorothy is great.

Feb 2024
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Director

Product

Messaging between instances of Dorothy requires an entirely separate account. For instance, if I am...

Feb 2024
||
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Director

Product

Our clinicians who are using Dorothy are more adaptable than those who use other Epic products, and...

Feb 2024
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Director

Loyalty, Product

Things are going better with Dorothy than in the past, but we still need to optimize the record. We...

Feb 2024
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Director

Culture, Relationship

Epic is pretty good at doing what they say they can do, but their promises are limited.

Feb 2024
||
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Director

Value

Our state has a regulation that we have to comply with, and our state has chosen to implement things...

Feb 2024
||
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Director

Product

Epic doesn’t know anything about home health or hospice, and they mess things up when they are in...

Feb 2024
||
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Director

Product, Value

Because of Dorothy, our things are more visible on a system level. So the solution has been...

Feb 2024
||
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Manager

Operations, Product

Theoretically, the workflows didn't change with Hyperdrive, but if we were installing Epic's...

Feb 2024
||
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Manager

Product

There are benefits to Hyperdrive beyond the speed. Hyperdrive looks updated. Epic can do a lot of...

Feb 2024
||
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Manager

Loyalty

The decision to go with Hyperdrive was started with Epic. They hadn't had a major coding...

Feb 2024
||
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Manager

Culture, Relationship

There are promises at a high level, and Epic keeps those. When we get into the lower level, like...

Feb 2024
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Manager

Product

There are benefits to being on Epic's product; the system is fast and up-to-date. I don't know what...

Feb 2024
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Manager

Relationship

Epic really listens to what people are asking for, and they don't roll out stuff before they are...

Feb 2024
||
(0)
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Manager

Relationship, Operations

We installed some Epic products recently, and I don't feel like Epic knew us as the customer. But at...

Feb 2024
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Manager

Operations

With training, not all of the resources I need are out there. We recently ran into an issue where we...

Feb 2024
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Manager

Operations

Epic has a lot of materials, and Epic’s training wheels are great. They have training specialists...

Feb 2024
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Manager

Product

There is so much customization we can do. If we do things as Epic has built them in their foundation...

Feb 2024
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Manager

Relationship, Product

When the government passes new regulations and things, Epic is on top of those things, but it still...

Feb 2024
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Manager

Loyalty, Relationship, Operations

If we had the capacity to implement everything, Epic would meet our needs. They have some really...

Feb 2024
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Manager

Relationship

We get a lot of Epic’s reactive care concern emails for situations like when somebody finds...

Feb 2024
||
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Manager

Relationship

If I don't get an answer on something or if somebody needs to dig in, things will usually get...

Feb 2024
||
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Manager

Loyalty, Value

Epic is expensive, but we use their product, and we are looking at more applications and things like...

Feb 2024
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Manager

Relationship

Under the Optum partnership, Epic has some great ideas about efficiencies and leveraging additional...

Feb 2024
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Manager

Relationship, Product

When it comes to Beacon, it is hard to point to things that we would like to see Epic improve. There...

Feb 2024
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Manager

Relationship

The technical support that we get from Epic for Beacon is excellent. We have a technical support...

Feb 2024
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(0)
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Manager

Operations, Product

Everyone struggles with all of Epic's systems. It is never as easy to use those systems as we would...

Feb 2024
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(0)
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Director

Product

Epic has definitely made improvements to MyChart. They have added a lot of good features and content...

Feb 2024
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Director

Product

MyChart’s lack of intuitiveness is where the product gets dinged the most, and it needs to be...

Feb 2024
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(0)
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Director

Culture, Product

Billing for MyChart is very weird, and it makes my head spin trying to validate that the invoice is...

Feb 2024
||
(0)
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Director

Relationship

Epic treats all users of their products as if they are people who are going to be in them every day....

Feb 2024
||
(0)
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Director

Relationship

Epic’s support team isn’t amazing, but it is also not horrible. They have been responsive when I...

Feb 2024
||
(0)
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Director

Loyalty, Product

If an organization has an Epic EMR, they have to get MyChart because Epic doesn’t like to integrate....

Feb 2024
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Director

Product

Compared to competing portals, like Cerner’s portal, MyChart is better, but if we compare it to a...

Feb 2024
||
(0)
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Director

Operations

I would tell someone going with MyChart that they have to do a lot of the training for patients and...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

Our host site is very short staffed, and we have noticed a significant decrease in services over the...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

We would like to see more training specific to us as a Community Connect site. Our host site is a...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Things are getting better with our payer platforms in the system, but we would like to see more...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

When we set the system up many years ago, we were a smaller organization. As we have grown, it would...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

The main functionalities that are lacking from the system are on its reporting side. A lot of those...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We have requested multiple new technologies that have been out there and on our tickets for a long...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

I like Epic’s integration to eligibility clearinghouses because we can provide data in Resolute...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

We are pretty happy with Resolute Hospital Billing. The overall quality of what Epic offers rates at...

Feb 2024
||
(0)
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CIO

Product

Epic has gotten further into the ambulatory world. They offer the correct tools for the repetitious...

Feb 2024
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(0)
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CIO

Relationship, Operations

Epic has a lot of people who can read, and they will read what the best practices are from other...

Feb 2024
||
(0)
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Director

Relationship, Product

Our staff has had some problems with patient handoffs from department to department, so Epic could...

Feb 2024
||
(0)
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Director

Relationship, Product

It would be nice if there were a way in Secure Chat to let people know when they have a message....

Feb 2024
||
(0)
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Director

Relationship

Our staff is very satisfied with Secure Chat, and I don’t see any issues with it. Epic is also...

Feb 2024
||
(0)
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Manager

Relationship

We don't need to use the vendor's phone support team because their web support team is so good. And...

Feb 2024
||
(0)
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Manager

Relationship

Epic often comes to us and pushes information, and they seem to understand what our goals are. When...

Feb 2024
||
(0)
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Manager

Loyalty, Relationship, Product

Epic has done a lot of research on usability, and the changes that came with their Hyperdrive change...

Feb 2024
||
(0)
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Manager

Product

With Dorothy, I like the integration with the hospital and the clinical documentation.

Feb 2024
||
(0)
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Manager

Operations

I like the training preparation that Epic gives us. It is predone, so we don't have to create all...

Feb 2024
||
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Manager

Relationship

I would like the ability to have phone support from Epic in addition to just online support. We...

Feb 2024
||
(0)
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Manager

Operations

For Dorothy, I like the training, and the work queues for the workflow are good.

Feb 2024
||
(0)
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VP/Other Executive

Operations

Epic had a C-team for the implementation. Resolute Hospital Billing is oversold. The product works...

Feb 2024
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(0)
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VP/Other Executive

Relationship

Epic tries to act like they hear customers, but that doesn’t mean they are going to do anything....

Feb 2024
||
(0)
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VP/Other Executive

Relationship

When we need Boost resources, we go to them. The Boost resource we have now is fantastic. Other ones...

Feb 2024
||
(0)
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VP/Other Executive

Relationship

Epic is proactive in what they want us to focus on because then they can tout things across all...

Feb 2024
||
(0)
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VP/Other Executive

Operations, Product

Epic's system is awful for professional billing. There is no nice way to say that. Resolute...

Feb 2024
||
(0)
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VP/Other Executive

Product

Epic has started looking at certain vendors as competitors recently, and they are forcing restricted...

Feb 2024
||
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VP/Other Executive

Culture, Value

Epic hooks people in by getting them to sign a contract for years ahead so that it would be hard to...

Feb 2024
||
(0)
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CIO

Product

Epic is really good at weaving filters really tightly early on. Users want clean claims to go out to...

Feb 2024
||
(0)
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CIO

Relationship, Operations

Our setting is complex, so the first person who we call at Epic can't always help us. However, the...

Feb 2024
||
(0)
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CIO

Operations

Other vendors' implementations are supported by a partner organization that might help with that...

Feb 2024
||
(0)
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CIO

Product

On the acute side of things, there is so much variability that we feel like we have to peck around....

Feb 2024
||
(0)
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Manager

Product

Cupid is more tailored to how the cath labs actually function than other systems are. The fact that...

Feb 2024
||
(0)
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Manager

Product

Since the last couple of upgrades of Cupid, the providers have been able to do so many cool things,...

Feb 2024
||
(0)
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CNO

Operations

We had training sessions, but they were provided by the vendor and not something we had superusers...

Feb 2024
||
(0)
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CNO

Loyalty, Product

With Epic, some interfaces are better and some are not. However, we don’t yet have all the...

Feb 2024
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(0)
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CNO

Product

There are some things that Epic puts out there that I don't think are very contemporary. For...

Feb 2024
||
(0)
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Manager

Product

Secure Chat is easy to use. It is built right into the EMR, and it doesn't have many bells and...

Feb 2024
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(0)
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CMIO

Loyalty

Our organization decided to go with Epic because we were unsatisfied with our previous electronic...

Feb 2024
||
(0)
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CMIO

Product, Value

We can do a lot with Healthy Planet; the foundation programming is a great place to start, and then...

Feb 2024
||
(0)
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CMIO

Product

There are a couple of things I would love to see from Healthy Planet. When we have a gap list, we...

Feb 2024
||
(0)
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Manager

Value

Things are definitely more cost driven now with Epic. In the beginning, Epic was just trying to get...

Feb 2024
||
(0)
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Manager

Product

We have a bunch of templates and different things that go out on the inpatient side, and I feel like...

Feb 2024
||
(0)
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Manager

Operations, Product

For our patients, the product still seems very confusing when it comes to the MyChart piece and what...

Feb 2024
||
(0)
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Manager

Product

There are a lot of pop-ups, and that can get overwhelming when we have track boards, record...

Feb 2024
||
(0)
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Manager

Product, Value

There is a lot of good data within the system. The issue is equipping us as organizations to harness...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

We end up having to reach out to Epic for different needs. From my perspective, I don't see all the...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

Epic posts education slides for every new functionality that comes along. They have training videos...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

EpicCare Ambulatory EHR, from my standpoint, does what it is promised to do and delivers pretty...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Part of Epic’s selling point is interoperability. They do a good job, and I know they are working on...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

We rarely have downtime; the product is pretty reliable.

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Epic has a method of how they do everything. There are things that we have to look to third-party...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Epic constantly has a vision for new and improved things. I can look up what they are working on,...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

With Epic, we don't always get an answer, or we don't always get the answer we want. However, they...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Our Epic connections are empowered, but we don't always have direct connections with them. Epic's...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

I feel good about Epic and how they offer a lot of optimization options that people aren't aware of....

Feb 2024
||
(0)
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Nurse

Value

Epic avoids charging for every little thing because part of the process is purchasing support, so we...

Feb 2024
||
(0)
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Nurse

Product

There are a lot of things I like about EpicCare Inpatient EHR. We have a high rate of uptime. The...

Feb 2024
||
(0)
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Nurse

Product

I would like to see improvements with data extraction. Getting useful data can be challenging....

Feb 2024
||
(0)
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Nurse

Product

Some of the integration issues might not be the vendor's fault. They could have to do with the...

Feb 2024
||
(0)
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Director

Relationship

Epic provides us with subject matter experts who support us, and those experts are great. We can...

Feb 2024
||
(0)
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Director

Product, Value

When it comes to Epic delivering new technology for us, it is sometimes a question of the system's...

Feb 2024
||
(0)
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Director

Operations, Product

The system is fairly easy to use, but it still requires a lot of work.

Feb 2024
||
(0)
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Director

Product

We are really struggling to build structures in MyChart. Our facility uses a heavily edited portal...

Jan 2024
||
(0)
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Director

Operations, Product

MyChart has some good functionalities. It can alert patients to their tests, labs, appointments, and...

Jan 2024
||
(0)
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Director

Relationship, Product

From a clinical workflow standpoint, every system that I know of needs more help to keep up with the...

Jan 2024
||
(0)
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Director

Relationship

I haven't had any issues with the vendor's support, and if I did have issues, the vendor's people...

Jan 2024
||
(0)
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Director

Product

Getting projects off the ground in a certain area is hard because the projects require analysts. I...

Jan 2024
||
(0)
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Director

Product

I don't know that I have seen substantial changes or upgrades happen since I was first introduced to...

Jan 2024
||
(0)
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Director

Loyalty

My satisfaction with Healthy Planet overall will go up in the next year because I will probably...

Jan 2024
||
(0)
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Director

Product, Value

Healthy Planet is an excellent tool for helping to track clinical eligibility in a certain space and...

Jan 2024
||
(0)
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CMIO

Loyalty

We are really looking forward to getting a lot of capacity management tools in our next upgrade...

Jan 2024
||
(0)
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CMIO

Relationship

Epic has the Sherlock portal where clients can log questions and issues, and they have generally...

Jan 2024
||
(0)
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CMIO

Product

We are in a very high percentile of happiness with our integrations. Fewer than half of our users...

Jan 2024
||
(0)
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CMIO

Loyalty

Secure Chat is good. We have a pretty heavy adoption rate even compared to other organizations. We...

Jan 2024
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CMIO

Product

The mobile access to Secure Chat is limited to the Haiku and Rover applications. We have some...

Jan 2024
||
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CMIO

Loyalty, Product

One struggle we have is that nobody signs into the Secure Chat groups because the process is manual....

Jan 2024
||
(0)
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CMIO

Product

Things have been going well for us with EpicCare Ambulatory EHR. The basics of the system are...

Jan 2024
||
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CMIO

Operations

Our last upgrade went much better than we expected. I was very worried because I felt like the...

Jan 2024
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CMIO

Operations, Product

We had a lot of pilot users who had access to the latest upgrade from Epic before our go-live date...

Jan 2024
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Director

Relationship, Operations, Product

Part of the problem with Epic is that we have to have the right analyst to build and understand the...

Jan 2024
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Director

Operations

When we first went on the system, we requested all these different things, but Epic responded that...

Jan 2024
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Director

Value

With Epic, we don't charge unless we go onto a new module. Epic costs lots and lots of money, and it...

Jan 2024
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Director

Relationship

Epic is very good at supporting us when we have some issues, but we don't interact with the...

Jan 2024
||
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Director

Product

Within EpicCare Inpatient EHR, we can create documentation for providers and nurses according to our...

Jan 2024
||
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Director

Product

One of the hindrances in every system that always occurs when they start rolling a product out is...

Jan 2024
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VP/Other Executive

Product

Dorothy's reports are not that great. They are just okay. We pull things out of a different vendor's...

Jan 2024
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(0)
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VP/Other Executive

Loyalty, Product

Epic's remote-monitoring technology is antiquated and just doesn't work. It is slated to be phased...

Jan 2024
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Director

Product

Resolute Hospital Billing is amazing, especially coming from a previous organization where we were...

Jan 2024
||
(0)
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Director

Operations

One part of our business implemented Epic's system, and the vendor did a bad deal where they just...

Jan 2024
||
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Director

Relationship

Epic seems to be really focused on full integration and the whole Epic-first concept. Also, the...

Jan 2024
||
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Director

Operations, Product

Resolute Hospital Billing is an easy product to self-teach to some extent, but there is a lot of...

Jan 2024
||
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Director

Relationship

Sometimes Epic is not super proactive. Also, they are very specific about who we work with and how...

Jan 2024
||
(0)
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Director

Value

To some extent, we haven't received all of our money's worth with Resolute Hospital Billing because...

Jan 2024
||
(0)
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Director

Loyalty, Relationship, Product

Innovation is one of Epic's strong points. They are not happy with what they have, so they are...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

One of the functionalities I wanted was for insurance authorizations. But that is a very cumbersome...

Jan 2024
||
(0)
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VP/Other Executive

Operations

When Epic does an implementation, they don't tell us how to do basic things to run our operation....

Jan 2024
||
(0)
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VP/Other Executive

Operations, Product

Vendors in general, not just Epic, say that their product is going to work a certain way, but they...

Jan 2024
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(0)
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Director

Relationship

Epic doesn’t keep all promises, but they do a good job of keeping as many as they can. I'm involved...

Jan 2024
||
(0)
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Director

Product

Prelude works in tandem with the scheduling and registration pieces. What I like the best about...

Jan 2024
||
(0)
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Director

Product

There are very few times that Prelude is down or unavailable to us, so we are not scrambling to try...

Jan 2024
||
(0)
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Director

Product

I would like to see improvements with integration into third parties. Everything is built within...

Jan 2024
||
(0)
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CIO

Loyalty

Our move to Dorothy went respectfully well, but in Dorothy, there is a problem in the receivables...

Jan 2024
||
(0)
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CIO

Product

Epic does a good job in the areas they deliver, but in home health and hospice, particularly home...

Jan 2024
||
(0)
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CIO

Product

The technology of Dorothy is not as quite user friendly as our previous solution. The product is not...

Jan 2024
||
(0)
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CIO

Product

I would recommend Dorothy if someone is already on Epic, but if not, I would recommend a home...

Jan 2024
||
(0)
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CIO

Loyalty, Product

The mobile solution is not complete in Dorothy Mobile for all aspects of nursing documentation. Epic...

Jan 2024
||
(0)
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CIO

Product

Our organization is coming from a best-of-breed solution that drives activities and billing. When we...

Jan 2024
||
(0)
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CIO

Loyalty, Product

Dorothy is flexible, so it is easy to do the wrong thing. We must understand what we want to...

Jan 2024
||
(0)
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CIO

Product

We had to do some manipulation to get the kinds of financial information we wanted, but we have been...

Jan 2024
||
(0)
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CIO

Product

It would be great for the financial directors to be able to manipulate their plans from a home...

Jan 2024
||
(0)
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CIO

Relationship, Operations

We have some very seasoned agencies and leadership in those agencies that know what they want. They...

Jan 2024
||
(0)
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CIO

Product

For our people who do business development and do actual marketing, there was a function in our old...

Jan 2024
||
(0)
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Manager

Product

A lot of medical software is awful, and Epic's product isn't. It is pretty straightforward to use...

Jan 2024
||
(0)
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Manager

Product, Value

I would like to have fewer updates to do. We have heard for a long time that Epic has goals of...

Jan 2024
||
(0)
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Director

Relationship, Operations

We are doing a transition with Epic, and we have struggled a lot because of their inability to...

Jan 2024
||
(0)
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Director

Value

Epic does have project management charges and start-up charges, but I have not heard the final cost...

Jan 2024
||
(0)
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Manager

Product

EpicCare Inpatient EHR's biggest strengths are data collection, data management, and analysis. When...

Jan 2024
||
(0)
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Manager

Relationship, Operations

One of the most difficult things to build electronically is care plan documentation, and Epic has...

Jan 2024
||
(0)
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Manager

Relationship

Epic seems to consistently hire very smart people in their technical support role, and Epic is very...

Jan 2024
||
(0)
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Director

Operations, Product

There are a lot of ways for us to get a particular answer or find a particular thing in the system....

Jan 2024
||
(0)
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Director

Relationship

Epic is very proactive and forward thinking.

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Healthy Planet has been around for a long time, and it is a broad application. We use Healthy Planet...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

Training from Epic is not very frequent, and there are no certification requirements necessarily. So...

Jan 2024
||
(0)
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VP/Other Executive

Product

We like Dorothy; it is very comprehensive. We have been very successful from a survey perspective,...

Jan 2024
||
(0)
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VP/Other Executive

Operations

We train in-house for Dorothy; we don't get Epic training. As far as Epic training goes, they did...

Jan 2024
||
(0)
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VP/Other Executive

Product

Being part of an integrated healthcare record is the bomb. We get to be connected and can visualize...

Jan 2024
||
(0)
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VP/Other Executive

Operations, Product

Analytics with Epic's system are a stretch of the imagination; they are a little rough. We extract...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Product

Dorothy has done well on mobile devices. The vendor actually has a phone solution, and we use a...

Jan 2024
||
(0)
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CMIO

Operations, Product

Inpatient areas tend to be complex environments in general, and there were issues when we tried to...

Jan 2024
||
(0)
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CMIO

Product

The ordering workflows in EpicCare Inpatient EHR are very solid, including the ability to build...

Jan 2024
||
(0)
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CMIO

Operations

Epic does a good job of training users on the system, especially on the inpatient side. However,...

Jan 2024
||
(0)
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CMIO

Product

There are some small ways that Epic's product fails to deliver, but there aren't any major ways. The...

Jan 2024
||
(0)
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CMIO

Loyalty, Product

My organization has decided to always be a few upgrades behind what Epic releases. We need to make...

Jan 2024
||
(0)
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CMIO

Relationship

Epic assigns every client a BFF. That person acts as an internal contact. We tend to reach out to...

Jan 2024
||
(0)
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CMIO

Product

The information presented to users in the system is very customizable and straightforward. We can...

Jan 2024
||
(0)
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CMIO

Product

We would like to see Epic's system have continued integration with voice commands. We would also...

Jan 2024
||
(0)
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CMIO

Operations

Epic is good at teaching us how to use MyChart, and there are good training resources for the...

Jan 2024
||
(0)
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CMIO

Product

I like the fact that we can customize our own application that sits on top of MyChart because we can...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship, Operations, Product

Epic has done a web migration and has gone to Hyperdrive. They put all their resources into their...

Jan 2024
||
(0)
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Manager

Product

Beacon works as promoted but isn't the most efficient thing. With Hyperdrive, some of what Epic felt...

Jan 2024
||
(0)
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Manager

Operations, Product

Normally, I would give the ease of use for end users a higher rating, but Epic’s therapy plan, which...

Jan 2024
||
(0)
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Manager

Operations

Epic does not support go-lives. They provide support, but Epic hasn't been on-site for anything that...

Jan 2024
||
(0)
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Manager

Relationship, Product

Epic does a pretty good job of supporting our organization’s interoperability goals. One thing about...

Jan 2024
||
(0)
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Manager

Loyalty

There are only a few players in this space. Once we commit to one of the players, we are never going...

Jan 2024
||
(0)
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Manager

Product

The problem with Beacon is that it is very configurable. It is like going into a store and really...

Jan 2024
||
(0)
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Manager

Relationship, Product

There is always room for improvement regarding Epic’s delivery of new technology. The speed of the...

Jan 2024
||
(0)
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Manager

Relationship, Value

I am pretty happy with Epic. We always want more functionality, especially if we know what is...

Jan 2024
||
(0)
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Manager

Product

There are a few things in MyChart that I don't have that I would like to have. I noticed not too...

Jan 2024
||
(0)
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Manager

Product

MyChart is pretty user friendly, but it is a bit overwhelming for the patients. There are too many...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

One issue we are dealing with is ensuring we get proper documentation to Medicare for reimbursement....

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

One frustrating thing is that we build all these lovely tools in Epic's system for the nurses, and...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

We are running into some things within Epic's system, and it would be nice if they fixed those...

Jan 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Operations

Epic is still ironing out the kinks that come with a long-term care facility. There are problems...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

We work very closely with our Epic TS person. Oftentimes, they are not able to give a full answer,...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

We can have task lists in Epic's system for most of the things we need to do, except when it comes...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

The key to being successful with Epic is to ask the end users a lot of questions and find out what...

Jan 2024
||
(0)
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Director

Relationship, Value

Epic tries to keep their promises, but the monetary value to the host is disproportionate to the...

Jan 2024
||
(0)
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Director

Value

Epic's product is so expensive. But at some point, we have to step back and say that that is the...

Jan 2024
||
(0)
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Director

Operations

The implementation was absolutely fantastic. The Epic implementation process is a prescriptive...

Jan 2024
||
(0)
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Director

Loyalty

Epic is extremely impressive. But Community Connect should not be the first choice. It should be the...

Jan 2024
||
(0)
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Director

Culture, Product

I would like Epic to make the hosts' financial penalties meaningful if there are outages because if...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

We have a lot of problems with our Community Connect partner. The issue is just the burden of...

Jan 2024
||
(0)
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VP/Other Executive

Product

The medication reconciliation process works a lot better in the Epic EHR than in other EHRs. It is a...

Jan 2024
||
(0)
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Director

Relationship

Our host site's support people aren't being very responsive right now. They just aren't quick. They...

Jan 2024
||
(0)
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Director

Loyalty, Relationship, Product

I like the direction Epic is going in with their ambient listening features to help their providers...

Jan 2024
||
(0)
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Director

Operations, Product

Our host site assists us with our interfaces. When we first went live, our host site didn't have a...

Jan 2024
||
(0)
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Director

Relationship

If I need an Epic technical coordinator, I can reach out to them. Usually, I will go through the...

Jan 2024
||
(0)
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Director

Relationship, Product

Our organization is very small, so we couldn't go standalone if we wanted to. Epic wouldn't sell to...

Jan 2024
||
(0)
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Director

Product

For case management in particular, I like being able to do Secure Chat in EpicCare Inpatient EHR....

Jan 2024
||
(0)
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Director

Product

Many of our physicians are getting Secure Chat fatigue because they get so many messages daily in...

Jan 2024
||
(0)
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Director

Relationship

Our Epic analyst doesn’t know enough about the whole case management piece. So the response to a lot...

Jan 2024
||
(0)
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Director

Product

There are still some things that I would like to see in Epic's system, such as clinical care...

Jan 2024
||
(0)
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Director

Operations, Product

Trying to find information in the product can sometimes be difficult. We have to really go digging,...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

We are really happy with our technical support person. We have had a really sweet ride with them...

Jan 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

I hope that more reporting will come out of the system. I know that there will be a cath model...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

The last time we updated the system, that update went really well. Our technical support people knew...

Jan 2024
||
(0)
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VP/Other Executive

Product, Value

The challenge that we have with the system is that we don't have a good method of holding our...

Jan 2024
||
(0)
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VP/Other Executive

Product

The system could do a better job of tying ACO processes and registries into Epic's newer tools, like...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

I always say the same thing when people ask me about Epic's tools. Other vendors will support users...

Jan 2024
||
(0)
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Manager

Operations

There is no training for our areas from the vendor. We have to create the training ourselves.

Jan 2024
||
(0)
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Manager

Product

For our purposes, the system works, and we can review all parts of the record, including the...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

Setting up Prelude is the hardest thing most of us have ever done. It is not an easy thing. The...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

I like Prelude’s work queues, the ability to use rules to make things work, the dashboards, and the...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

Epic stays on top of things. If we ever have an idea of something, Epic really takes it to heart....

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

We have a wonderful technical advisor for Prelude. Epic assigns people to us, and I love that...

Jan 2024
||
(0)
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