Epic Suite Commentary
Filtered view: All

Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Relationship

I genuinely feel like I won the lottery with our support team at Epic. We have key contacts, and...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Within Healthy Planet, we have struggled with the limited support and likely discontinuation the My...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

Epic supports integration very well. I hear a lot from Epic customers about how it is hard to get...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic is innovating just fine, but with Healthy Planet, the fact that we have to run so many...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Healthy Planet is part of our core. We have a core platform strategy that is very Epic focused, and...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Value

Epic helped us really understand some key factors to ensure that we have received good installation...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Something in our implementation was supposed to happen at a later phase, but external factors have...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Epic helped us change the things that we needed to change in order to provide better care to our...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

One thing that I like about Epic is that while they say that they have a training arm and things...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has strong processes and quality control. They hire the right people, so their processes are...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic's cost is a major concern, and since they are an EHR leader, they appear to have little concern...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Our organization has only been on EpicCare Ambulatory EHR for a short time, so it is pretty new. We...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We struggle in EpicCare Ambulatory EHR when patients integrate their communication with us. When the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We use a third-party generative AI solution for a lot of functions, and in some places, we are...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have adopted an Epic-first strategy, so if Epic has a tool, we want to evaluate it first. If it...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Epic is epic. We have a few pieces of software in our organization that we consider to be our...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product, Value

Cupid is great, but people either have Epic solutions or they don't. Because of that, a...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we went live with Cupid, Epic put analysts on-site for some time to give us at-the-elbow...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has been a great partner to our health system. They deliver on promises.

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

Our host's support and training model is inadequate, but that does not reflect on Epic.

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product, Value

EpicCare Inpatient EHR is a great product that brings patients' medical records together. For the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic charges for every single thing that they can think of. They charge for more things than they...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We updated our API with EpicCare Ambulatory EHR and our telehealth solution, and that was painful....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We can measure lots of things in EpicCare Ambulatory EHR, but not everything. Part of that is due to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are using other third-party solutions because EpicCare Ambulatory doesn't have the functionality...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I'm not very fond of Epic. They are always behind on timelines. I have attended Epic's webinars...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

Epic has really good training available, but it is expensive to access. We have also customized our...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic’s support team is a nightmare. End users have to go through 10 people in their own...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

One of the tangible outcomes we have seen from using EpicCare Ambulatory EHR is that it is easier...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

The BFF model is flawed. Our BFF is a great person, but they are assigned to another client for an...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We have good Epic integration with our ambient speech product, but Epic says they don't want to pick...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

One of our guiding principles is Epic first. We want to make sure that we are not buying the same...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

I would love to figure out why Epic is making an ERP system. They should take those resources and...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Healthy Planet is a good bit of software for what we need. We are happy with the risk coding in the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are a few things we need in Healthy Planet, so there is still room to grow. For example, we...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The echo structured reporting from Cupid is edited within our organization. It is very usable. There...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Cupid is what it is. It does what it does. Cupid sometimes crashes, and then we have to get things...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Our goal with the system was to have easier integrations that could allow us to streamline...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Wave forms and blood-product integration are two of the biggest features that we would like to have...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

One of our host site's weaknesses is that they don't really look at their strategic long-term plans....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We are still figuring out the training part of the system. Our host site gave us extensive initial...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The system's tangible outcomes were fast and huge. A lot of the hospitals in our region are on Epic...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

With our host site's support, when we put in a ticket, we will get a response. However, it will...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Everything is part of our EHR now. We don't need a third-party application anymore, like an add-on...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Our host site does a very good job of rolling out quarterly releases. They have also been really...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Value

We have a lot of work to do when it comes to optimizing Epic's systems. We are still struggling with...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Value

Epic rarely reaches out to us. I would encourage Epic's leaders to act like partners invested in our...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system's structured reporting for echo meets nearly all of our needs because we can report on...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like the flexibility that we have. Epic has people who are continually developing things and who...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When it comes to improvements with the product, one of the things we have talked about is structural...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Epic likes to charge us. The charges are what they are, but Epic is not flexible on negotiation...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

With EpicCare Ambulatory EHR, we take a lot of the training on our shoulders. We don't depend on...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

EpicCare Ambulatory EHR addresses the full gamut of the needs of our ambulatory business, but...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With Epic, it is always better to have a single incumbent with a single foundation than to try to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic’s update and release process has gotten a lot better. We used to do just one upgrade a year,...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is great at providing support. My support people are amazing. We have a great connection with...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I feel like I'm never really fully trained on Epic's solutions just because things change so...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I don't think EpicCare Inpatient EHR’s level of ease of use is only Epic's fault. It is our fault...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Epic is very nimble and quick. Before, when we wanted to send text messages to patients, we had to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

EpicCare Inpatient EHR is highly configurable, and we spend a lot of time making things work how we...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The number-one reason I love Epic is that they basically have an integrated platform. Our...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I think Resolute Professional Billing does a good job of keeping track of everything and creating...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Sometimes, when we are sharing information outside of our organization, we are a little trapped by...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Secure Chat works exactly as designed. Based on the length of my experience with Epic, I see no...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

EpicCare Ambulatory EHR is solidly built on a basic level. One thing that we often tout to our staff...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

In the past, I would have given Epic a higher score because I didn't feel nickel-and-dimed. However,...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Our model is a bit tough because it is a bit different than other organizations' models. EpicCare...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

EpicCare Ambulatory EHR has definitely improved our employee satisfaction and patient satisfaction....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

We have hit a new pricing tier with Epic. We have grown tremendously, and we credit Epic with a lot...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic's clinical communications have really low sophistication. Their clinical communications are...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are gaps in the system that I would expect Epic to cover. I am using a third-party CRM...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Integration has been slightly more challenging with the system than I had hoped. We ended up...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations, Product

We brought on additional resources outside of Epic to help with our revenue-cycle stabilization. We...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

We had to redo our training from Epic. They must review the training that they already have. They...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

What I am seeing from Epic is probably better than average for a software organization. Our most...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

One benefit we have seen from using multiple solutions from Epic has been the integration of data....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

It seems like we get charged for every little thing with Epic. However, I don't know whether that is...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

We are becoming a mature shop, and what I like about Resolute Hospital Billing is that we are able...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Value

Going with Epic was the best decision we could have made at the time, but fast-forward to right now,...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

My recommendation to Epic would be for them to connect more to things that are components of Healthy...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

I have been very pleased with the continued development of what we see in the core of EpicCare...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

We generally take the approach that we are open to third parties only if the need is very...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product, Value

Epic's system is by far the biggest investment that we have made in any technology solution, and we...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Resolute Professional Billing is very stable. It is one system that I think continues to develop in...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

I would suggest that Epic continue to develop and implement things with simplicity in mind. We want...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

In terms of things that are delivered in MyChart, there is nothing wrong with the system's...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Resolute Professional Billing's biggest strength is integration. It is important for our patients to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are excited to see some more AI features get implemented. In general, it would be great if Epic...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have been really happy with the quality of our technical support folks. In the last few years,...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Epic puts a lot of effort into ease of use for end users. One of the examples of that is that they...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic has something called the Epic App Orchard, and in it, we can find arrangements with third-party...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic maintains a lot of contact with their user base, and their developers are from the healthcare...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Cupid is definitely part of our long-term plans. Epic is the market leader for a reason. They...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

It seems like our providers don't always know what they are supposed to do or how to stage their...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There isn't any training for Community Connect Resolute. We get the occasional tip sheet, but there...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is fine. Using multiple solutions from Epic is a huge benefit compared to using all...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We haven't found Epic's coding software to be sufficient. We have pursued a third-party HCC coding...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has been extraordinarily positive and proactive about helping us get as much juice for our...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Resolute Professional Billing is a very complete revenue cycle tool. Revenue cycle things aren't...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Resolute Hospital Billing is the best on the market. Epic is also working on package pricing for AI....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Epic doesn't really actively train us. We are responsible for getting people trained. If Epic is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Operations

I would like to see a focus on performance versus Epic priorities. There is a disconnect between...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Epic is very qualified in everything they say, so they generally don't say something without a...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I would say that Epic as a whole is pretty good. Community Connect EpicCare EHR is a good model. I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Our host site's charges are not as black and white as I would like them to be, but overall, they...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

A lot of the tools that we use for third parties are for specific procedures and things like that....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our host site outsourced a lot of their frontline tech support to an offshore group. The folks at...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our host site has moved entirely over to an online computer-based training approach. That approach...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Our host site has a really high requirement for encryption. I can understand that in this market,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Our host site's road map is constantly changing. Our host site will tell us that something will be...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Community Connect EpicCare EHR as a product is kind of the industry standard. One of Epic's...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We would go with the system again with the caveat that we would probably first look at a different...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Working with our host site will allow us to have a more streamlined approach to answering our...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our host site doesn't keep promises when it comes to the implementation of integrations. Our host...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic is really helpful, and I like that they are aware of what is going on in the industry. All of...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

From a clinician perspective, there should be an EHR writ large in Epic. One example is with a PHR....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

It has been a while since I have had any major service or upgrade with Epic, but the upgrades aren't...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are getting from the solution what we are willing to pay for and use, but there is functionality...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is very good. I have worked with them a lot in the past, and I have talked about stuff with...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

EpicCare Inpatient EHR can integrate documents well, but the vendor has more challenges with data,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

One thing that clinicians really want is information pushed to them. That does not require...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic should work on how kludgy logging on is. We have a third-party thing where we use our badge...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use third-party applications for pacemakers, defibrillators, and imaging for the cath lab because...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There will be substantial movement in the market in the next couple of years that will come from...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic always wants to give us training when we open the system and are actually trying to work. I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The integration and revenue capture are some benefits we have realized from using multiple Epic solutions....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

The quality of Healthy Planet is great. I have no concerns about that. I just don't think the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic does a beautiful job on their road map for Healthy Planet in terms of what is available, what...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic’s core product is very good. Everyone knows that. However, the biggest thing Epic could do is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Every time we get an upgrade or a feature release, it breaks more things in Resolute Professional...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic does not keep promises on timelines. With the ticketing process that Epic has in place for...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Resolute Professional Billing is a great program. I'm not knocking it. Epic is just lacking in some...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I don't see many of the bills or know of all the bills that happen, but with everything that Epic...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The base program of Resolute Professional Billing is phenomenal. By using Epic for multiple...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have been trying to get Epic to give us communication work queues. Epic says that is too much...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is probably not going to change. I hope they do. Epic has a very egotistical view that they are...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic's support is by far the best support that we have ever received from any vendor. Epic's support...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation of EpicCare Ambulatory EHR went as well as it could have within our organization....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

EpicCare Ambulatory EHR is very expensive, but we absolutely couldn't do the things we do without...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

One tangible benefit that we have seen from using multiple solutions from Epic is that everything is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It would be lovely if Epic could replace our dictation vendor. Our dictation vendor is one of our...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The only downside with EpicCare Ambulatory EHR is that there are multiple ways to do things in it....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

EpicCare Ambulatory EHR has so much functionality that we can pretty much get away with using a...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic has made the automation of waste billing better since we have gone live on their system, but...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

I don't know how Epic could make Beacon easier to use considering how complex it is. The system has...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic's support is one of their strong suits for sure. Anytime there is an issue, they will call us...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

One thing we like about Beacon is that everything is native to Epic. Being able to keep everyone on...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Epic is very streamlined in how they do their upgrades and in what is available to us one to three...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

From an install perspective, we brought on additional revenue people to help with the implementation...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Especially with the way Epic works, it is helpful to do our billing with the same vendor as our EMR....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are several months into using Community Connect Resolute, and our financials are still very rocky...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our initial training with our Epic host site was pretty rough, and we don’t get ongoing training...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I never want to go through the process of implementation again. I don’t know that anybody is ever...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has 24/7 customer support, but it is just structured a little bit differently than other...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Community Connect EpicCare EHR is reliable; we have not had any issues with it. The drawback of...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We don't want to start pulling data from Community Connect EpicCare EHR yet, so we reach out to our...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is a process when we want to integrate something. Some organizations are new to the acute space,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product, Value

Our portal utilization rate with Epic is around two-thirds. It was a bit higher in our previous EMR....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic's system has the ability to do scheduling, and we jumped on that bandwagon and asked whether we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With Epic's system, we have way easier access to notes from specialists, ancillary services,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

EpicCare Ambulatory EHR is a powerful tool. It is superior to our previous EHR. The system is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The solution is great. Things are complicated in that we have split from an affiliation that...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We chose to go with Community Connect EpicCare EHR because it was integrated. There is one solution...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

With Epic, we have to opt into different packages. If those packages aren't part of the initial...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With Epic, we have a dedicated technical service team. Epic sends out regular updates, and our team...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

EpicCare Inpatient EHR is sometimes hard for me to navigate. We just did an upgrade, and that...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

EpicCare Inpatient EHR is the most used EHR in our area. That makes it a little easier to use than...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We always have to put in a ticket with Epic's customer support. If we are on the phone with them, we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic continues to deliver a great product in a very challenging market. The customer service is exemplary....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is good at alerting us to critical issues. Also, we recently had Epic developers on-site to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We decided to switch to Secure Chat even though we knew there would be some gaps in the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

So far, the Epic updates and releases that we have gotten and the processes around those have been...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is very accessible, and we have a good structure for support as well as some escalation paths.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Not just anyone can connect with Epic's system. Other systems have to be from valid third parties...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Fetal monitoring and breast-milk tracking are two things that we would like Epic to develop...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are doing an EHR optimization, so in the future, I expect us to have optimized our Epic EHR...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Operations

We are in the stabilization phase with Epic's system, so there is a lot of learning and putting our...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Epic does pretty well at driving tangible outcomes. Part of our challenge is that we have not...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We find little bugs periodically, but EpicCare Inpatient EHR works well and is pretty easy. I like...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I have found that with the ease of use of EpicCare Inpatient EHR, there is a big difference...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There are a couple of third-party applications that should be part of EpicCare Inpatient EHR, like a...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I can watch our Sherlock logs to see my problems being listed and to see whether they are being...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

When we first started with Epic, we had individual licenses because we had several hospitals,...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic is very responsive with upgrades. They have four updates a year, and we can choose what we want...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic has supported us quite a bit with interoperability. We recently did a pump integration, and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has been very responsive in trying to meet all the commitments that they have made, and they...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Healthy Planet is really helpful for us in terms of drawing a circle. Before I do a campaign around...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We are seeing a few challenges in terms of the usefulness of Healthy Planet with our behavioral...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

We always want more recommendations from Epic. They are proactive about what needs to be done, and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Epic does their best to keep their promises. If they tell us they are going to do something, they do...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

The training from Epic still lacks a lot about scaling practice allocations and flow. Epic is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Value

Our licensing costs went down with Epic, but our internal staffing costs and hardware costs went way...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

EpicCare Ambulatory EHR is really complex. That allows it to do a lot, but in some ways, we can't do...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Our integrations with Epic's system are pretty good. The system is well integrated both internally...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations, Product

Epic's foundation system doesn't get a lot of revisiting with its old content. The new content gets...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Epic's implementations and upgrades are good overall, but Epic often underestimates the amount of...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

One thing that we see on a somewhat regular basis is that EpicCare Ambulatory EHR was an inpatient...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

For Cupid specifically, Epic tailors each application so that we will have a dedicated support...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Most of the limitations that we have seen with Cupid haven't been Epic's fault, but the alternatives...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The big miss in the functionality of Resolute Professional Billing is that the professional billing...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship

Epic does a great job of giving us the tools and the people to help us figure out what needs to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic does really well in training. Epic really does put a lot of information out there. They have an...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Professional Billing does offer a means for a provider to be seamless in terms of how they...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s support is really good. We can call or email the support team. Epic’s technical support...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We can't replace Resolute Professional Billing. I don't think that replacement would happen. We have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Professional Billing needs to be more seamless between the professional billing and the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Professional Billing is a fairly complicated system because it has so much in it. It has...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic doesn't oversell Resolute Professional Billing. They know what the issues are in Resolute...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations

I am satisfied with the hospital billing side of Epic's system. Before getting the product, Epic...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The product is better than what we had before. Our previous system was very old and archaic, but I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is very proactive with compliance things, but with certain other things, they probably aren't...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Resolute Professional Billing is a transaction-based system that is very different than other...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The benefits that we have realized by using multiple solutions from Epic have been streamlined IT...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Epic doesn't keep all of their promises, but that is more related to when they expect things to be...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Due to the frequency of upgrades, there is a lot of information that we don't get the full benefit...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

I think Epic has a vision, and they do deliver on the vision, but sometimes it takes a long time....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The number-one thing Secure Chat needs to integrate with that it is not integrating with now is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

I think there are problems with Secure Chat, but there is a lot of value in having the same vendor...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There are no issues with Epic's training from the customer perspective. From the analyst's...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I am going to rate Epic between middle of the road and top of the scale for receiving my money's...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Beacon is stable, reliable, and best in class. There are not a lot of issues that come up. It is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

One of the nicest features I have encountered is Epic University. Epic has training materials...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Epic is really good about usability when it comes to building in shortcuts and efficient...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

If someone didn't have prior exposure to Epic's solutions, EpicCare Ambulatory EHR wouldn't be a...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Epic has something that puts all of the information I might need on a single screen so that I don’t...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic is incredibly involved. Epic has come to our organization to see how we use the solution, and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Most of US-based oncology is delivered through Epic's solutions, and the thing that is really nice...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The thing that has been incredible about Epic and working with them is that they are incredibly...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The solution works really well. It is nice to be able to use it on a desktop, and it is nice to be...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

If Epic moved their systems to the cloud, then we wouldn't have to fight for people to manage the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic needs to have an open mind. They still have two data centers and a third one on the ground when...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

There is only one company that I would give an 11 out of 10, and that is Epic. I love them to death....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

Affordability, timing, and buget understanding are very important for Epic. Epic is bringing in AI...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic needs to improve their implementations and their technical support. The skills of Epic's old...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The quality of Epic's professional services is an area of opportunity for improvement.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Healthy Planet has been great because it has worked really well with our other Epic applications to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic takes feedback to heart. They really try to develop solutions based on the feedback, especially...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If I were considering a new EHR, my decision would depend on the institution's size. If I were at a...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The ease of use is very good. The system is easy for me because I know the software. Some feedback I...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The product doesn't glitch or anything. I have not experienced downtime. We do have a few challenges...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The product is part of our long-term plans. I don't think anybody would like to change it. Getting...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It is a journey for some providers to review the charts before they see patients. Similar to the way...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Value

I have bashed on Community Connect a little bit, but the Community Connect model is the only way we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

When I get a certain report, it is very detailed, and I start looking at how we leverage the Epic...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Our reporting and analytics from Epic are pretty poor. I am being picky, but that is surprising...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We rolled out Secure Chat a lot more broadly than we ever did a different solution because Secure...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is always room for improvement, but the updates coming from Epic's headquarters and the way...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are still some things that Epic needs to bring in and catch up to. Other solutions let users...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have mostly transitioned to Secure Chat; however, we did have to keep our other solution for...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

We are getting somewhere with Secure Chat. Once someone goes to Epic, things just take a long time....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

My major complaint with Epic is that their problem list is really messy. There has to be a better...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

Epic could have more embedded professionals for training. When we have issues, we don't know who to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are always vendors out there that say they can do different things. It would be great if those...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Overall, I like Epic's upgrades. However, the education for the rollouts is a little tough because...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

I would say that Epic's delivery of new technology is at the top of the scale because Epic does push...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

EpicCare Inpatient EHR is stable. We have satisfied end users, though they don't like that we make...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

Epic does a really good job with training. We have frequent technical support meetings with Epic, so...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

One reason we went with EpicCare Inpatient EHR was that the system was touted by Epic and others as...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

EpicCare Inpatient EHR integrates with our laboratory services vendor, payer systems, and coding...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

While it is often said that Epic's EMR solutions are the Cadillacs of EMRs, EpicCare Inpatient EHR...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

More and more of Epic's core EHR functionalities seems to be cloud-enabled, predictive analytic...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

EpicCare Ambulatory EHR is great. As a standalone tool, it probably wouldn't be that great though....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic avoids charging for every little thing. They charge us what we expect to be charged. I don't...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

EpicCare Inpatient EHR is the best EHR out there. All our physicians are happy with it. Epic...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Every time we talk to end users about EpicCare Inpatient EHR, medication reconciliation is always...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I would tell a peer or friend to go with a foundation build of Epic's system and not to try to make...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We get a new technical solutions engineer (TS) every once in a while, and it is hard to train the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has had a great product and has been a great partner. They respond to our questions quickly and...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

One of our major challenges was with the implementation. It just didn't feel organized, and it...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is no real competitor for Epic in this space because of the speed that Epic is moving at in...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Epic mostly avoids charging for every little thing. Epic has come up with an organization package...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

Epic hosts some meetings to show new items, and they have Nova Notes as their primary method for...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

In EpicCare Ambulatory EHR, everything we need is just a click away. The interoperability platform...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

As Epic has grown in size, it has become harder to integrate outside technologies with Epic's...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

EpicCare Ambulatory EHR is customizable. Users can do a lot in the system if they know what they are...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EHR could especially be improved on the web access manager side. The vendor...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Overall, we get pretty good support from Epic, but Epic is pretty slow to change and grow. We have...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic doesn’t overpromise, and we have good communication and a good working relationship with them....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I am really looking forward to the development that Epic is putting forth in the nursing realm....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic does a really good job of not nickel-and-diming us for the most part, but we have seen more of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a lot of clicks in EpicCare Inpatient EHR, but that isn't all necessarily Epic's fault....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like the professional billing in Community Connect Resolute to be improved. That...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Community Connect Resolute is easy to use. I love being able to dig up information so I can analyze...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We would like to see integration between Community Connect Resolute, our claims management solution,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic provides us with everything that we need and more. I love Epic. Epic LTC makes sense and is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Throughout the year, if our end users send us requests that I don't see or can't find functionality...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic can run a report on the accuracy of automatically populated fields. That report can show that X...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Therapy scheduling is in development right now with Epic. We are scheduling things on paper or in...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We have made strides with our end users having faith in the system a bit more now; that is really...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

With Epic LTC, some things are lacking from an auditing perspective for therapies, like speech,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations

Our organization was ready to get rid of Epic LTC because it was such a big change. There were some...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We had a visit from our TS person from Epic, and they got feedback from staff, end users, and...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic does well with providing more information for our LTC MDS coordinators in terms of how...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic has created the ability to do macros in the MDS assessment. The MDS coordinators can create a...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Epic's training is standardized for all applications. We have to do continuing education courses for...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is really good about controlling the narrative for the yearly changes. They have a great...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

It is very hard to integrate with Epic; they don't want to share their data, and they are very clear...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Talking to Epic about development is like nailing down Jell-O. I want them to tell me the truth...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The initial training from Epic was awful. But the ongoing training is up to us as a customer. We...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has had some turnover in their technical services (TS) team, so we have gotten some newer...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would buy EpicCare Inpatient EHR again; I don’t see anything else being up to the same standard....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Across the board, most customer support people from Epic are great. With any Sherlock request I put...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Operations

Epic tends to overestimate how quickly they can do things. We recently added some more solutions...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We switched to a weeknight for Epic upgrades because when we did upgrades on the weekend, we had to...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

I regularly attend some of Epic’s upgrade overviews, development previews, and stuff like that. The...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

There have been a couple of random times when Epic has said that they can do things, but then they...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Since Hyperdrive went in, EpicCare Inpatient EHR has been a lot faster. However, we saw an abundance...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We like the system's PHI-safe communication across mobile and fixed workstations in Secure Chat....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We would buy EpicCare Ambulatory EHR again because Epic's system is the most comprehensive. It...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Relationship

I'm not sure about Epic and their promises. They talk about a lot of things, and those things don't...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

There are tools that Epic is putting into the system, like AI to respond to patient messages and AI...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic's support is fine. However, I have never even had a conversation with an Epic executive. The...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic's initial and ongoing training isn't perfect because lots of new things come. There are just so...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

I'm being optimistic with the system. I know we have some challenges, but we are going to get them solved....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have a young Epic team, so it seems like lots of times, our Epic TS people that we work with are...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Epic's tool helps us capture the data that is needed, but we need third-party solutions to show that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Epic LTC reminds me of the Epic inpatient side back in 2010; the system can do things, but it is not...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

Epic keeps their promises, but they are very careful about making promises. For long-term care, we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic hires smart people for their long-term care product; they have a machine that cranks people...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

With Epic, a lot of what we do on the acute inpatient side assumes that the patient is going to get...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

Epic should improve the ease of use for end users and have written documentation, like a user...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The system has great interconnectivity. I get notes, like history and physical examinations, from...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

We need to get more training up front. We only had about six hours of training and personalization,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

The design of Dorothy is very similar to Epic’s Comfort solution, so switching between them is easy....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

We are very happy with Secure Chat, but there is still more to go. One of the improvements that we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Secure Chat is good so far, and it is very well-liked. What the staff and physicians really like...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

There are some things in some of the modules in the system that Epic charges us for. I think they...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our experience with Epic’s support would improve if we could get tickets completed and closed...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic does have online training videos and online books. Very rarely do we have real-time training....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic communicated about their upgrades, but their implementations did not go as planned. It is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Hospital Billing needs better reporting. It has a reporting module that makes it easy to...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The concern with Resolute Hospital Billing’s interoperability is that Epic is very proud of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic promises to make configuration changes, and they are behind. Some of the promises they have...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Because Epic is intended to be one big, huge, over-arching, all-encompassing system, there is a lot...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We have outsourced our financial people. Even though we have a principal trainer from Epic, that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The integration between Dorothy and the hospital has been good, and the ability to get doctors to...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have our previous system to compare Epic’s support to. Our previous vendor had a support number we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

We have had a lot of difficulty with Rover. That is the mobile app. It doesn't work so well when we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Anytime we log on and Epic has changed something, they have a little video we can watch, but Epic...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have a hospital-at-home program, and Epic is supposedly going to be more friendly around doing...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I don't hear about any problems with our billing, but I haven't seen any updates in a long time...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We already put the code in. We have the diagnosis in our notes, and we sign our notes, and then we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic needs to figure out what they want to be when they grow up. They need to figure out whether...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

I would rate the quality and effectiveness of Epic's implementation services slightly above the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are not in a steady state yet with Resolute Professional Billing. We are still digging ourselves...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Resolute Professional Billing is pretty reliable. If it goes down, the issue is usually our...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We file for MIPS, and we need interoperability and everything up to the standard to file for...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

I have had a regular touch-base meeting with Epic since before our go-live. Epic is proactive. I can...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic does not keep all their promises. Resolute Professional Billing leaves a lot to be desired. It...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Epic is a good partner to work with. They are necessarily complex. Epic’s blanket fee is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I love our technical services representative. Epic really tries hard to deliver new technology.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We really have made a commitment to Epic, so I doubt that we would consider switching to something...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There will always be things that we want the solution to do better. There are also things that it...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We do a lot of the in-house training ourselves. If we could design a training program, it would be...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Secure Chat works. It is a very stable platform. It is available during downtime; it doesn't rely on...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Secure Chat is typically a little bit behind the industry. There are extra modules and third-party...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I think our users might rate Epic Behavioral Health's ease of use more between the middle of the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

If a peer or friend asked me about Epic, I would be certain to tell them about the number of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We still have some challenges when Epic changes things, but overall, the product is pretty...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

EpicCare Inpatient EHR is a good product. It is getting our organization to a better place. We...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

What I would share with a peer or friend about this solution is that they shouldn't work in silos....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

The product is a lot of money, but we have more insight today about things that we didn't have...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Epic is getting better with their overall product quality. We are very aware of what is coming with...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic didn't do the training for EpicCare Inpatient EHR; we did, but there definitely were some...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

As much as possible, we are using Epic's solutions, and we are trying to get to Epic solutions for...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I would buy Resolute Hospital Billing again. I am extremely likely to recommend Epic's systems...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Resolute Hospital Billing is very complicated, and everyone is very integrated. Epic doesn't realize...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has a vision, but that doesn't mean that I agree with their vision. The vendor has what they...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic is too expensive. They like to bill for everything. We are doing well in terms of cash, but we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic is much more advanced on the Resolute Hospital Billing side than on the Resolute Professional...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Our providers would say they love Epic's ambulatory system for a few reasons. The first reason would...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Epic is just better. Once an organization gets acclimated to Epic's systems, they have a common user...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

We did our own training, but Epic supplied a lot of good content.

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The system's usability is a little lower for the inpatient area, and that is probably due to the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

We had a great clinical conversion with Epic. We are very pleased with the changes that Epic has...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

When we go live, there are thousands of work queues in Epic. Every one of those has to be cleared...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My suggestion for Epic is to allow personalization for echo reporting. We cannot do echo structured...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We meet with our Epic TS person frequently. We have standing calls. Some are office-hours calls, so...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Cupid works really well for the service line in general. It meets the workflow for both the nurses...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Secure Chat is very powerful, but we encounter issues when it comes to the staff adoption of it. Our...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would buy EpicCare Ambulatory EHR again because of its data and ease of use. We are able to talk...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic has been really good to us with our implementations. During our implementation, we have been...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

Epic can't be perfect. They have to have some room to grow. There are some reporting opportunities...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic's support is bar none. I have worked with other vendors in the past. Even extremely early in...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic has gold standards where they incentivize us to use their product the way it was meant to be...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I like that there are a lot of modules in EpicCare Ambulatory EHR. But what I want to be aggressive...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has a schedule now for upgrades. When we need something, Epic delivers it. We meet with them on...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The training is really good, but Epic does have quite a bit of training that is required to be...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Healthy Planet is a very sophisticated solution. It requires us to really lean into it. We can't...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

If I want to talk to the executives at Epic, they call me. I can just pick up the phone and call...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic doesn't overcommit. They don't customize. They don't upsell. That is one of the things I like...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

No other enterprise software suite in our environment operates like Epic's system. We wonder why...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

People understood that we signed an enterprise agreement with Epic, and to some extent, our license...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We recently went live with Epic Behavioral Health in the last few years. I don't know if this is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Epic now has the ability to use VoIP natively with their system. We don't have to download something...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is pretty responsive. They are also proactive, but sometimes, they are too proactive in...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

The system costs a lot of money, and we are the ones doing the building and updating. A lot of...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With the amount of information that is available to end users in Epic's systems, the whole picture...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There is a lot in Epic's systems that end users have to learn, and it is very difficult for them to...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Epic should be doing more. They aren't pushing Healthy Planet. Healthy Planet could be so much...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I probably could reach someone at Epic if I needed to. I have emailed people back and forth. I can...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product, Value

Healthy Planet is a great tool. We should do more with it. However, if recommending it, I would...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Cupid integrates very effectively with the rest of Epic's software, and it has a lot of convenience...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The only negative thing with Epic is that they sometimes don't want us to integrate with something...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes it takes longer to get support from Epic than I would like, but I have seen some positive...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Every vendor has issues, and Epic has some goofiness, but their solution is by far better than some...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic does a good job of teaching how their product works, but they aren't necessarily good at...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic is fair with their charging. They charge for things that are appropriate, but they also do a...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic's system has a lot of available information if we can figure out how to access it, so access...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic wasn’t specific enough about home health. They think they were, but they weren't. They were...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic did an online training with us that was absolutely a waste of our time, and it was horrible. I...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Our previous vendor had hard stops for certain things, like regulatory requirements. We couldn't go...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Every time Epic comes on-site, like if we need help, there are charges. Also, when they come out...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

The system that we were using years ago was a better system than Dorothy is. It had more appropriate...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When Epic does an upgrade or adds information, it is usually a disaster. Usually, the staff gets...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

In Dorothy, there are so many things that we are backtracking on and trying to fix or writing off...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Nothing is proactive with Epic, and we are always putting out fires. There was one person from Epic...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I like that EpicCare Inpatient EHR is one system across inpatient and outpatient settings. The...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic's support is great. Epic has a very good system for reporting issues through their ticketing...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

Epic does well when we are implementing certain features. Sometimes, Epic has a checklist for their...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is very customer-service oriented, but they also have a very knowledgable and engaged support...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I would suggest that Epic's release notes be written a little more clearly for nontechnical people....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There definitely are clunky workflows in EpicCare Inpatient EHR, and people complain about little...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

EpicCare Inpatient EHR does a lot, and Epic continues to improve it. There is a lot that we do that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic’s support team is very responsive when we complain about stuff. Epic is very receptive to...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

I don't pay the bills, but I know Epic is expensive. I would like to see their products be a little...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

For AI solutions, we have a host of things that Epic is offering, like the generated responses to In...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Things are a little tough because Epic doesn't provide our training. We have an internal team that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Some of the most interesting conversations I have with Epic involve how they interact with small...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

Epic's system is a huge beast. That is the best way of putting it. The old EHR I was on was very...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

With training, there is a difference between what we just experienced and what we would experience...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I like being able to integrate treatment plans into Epic's EHR and not having to do that outside the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Epic could just continue to think about ways to support specialty populations. These populations...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I would give Dorothy a top rating for us receiving our money's worth. Dorothy costs a lot of money,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

Part of the decision to go to Epic was the cost. The cost was going to be pretty similar because we...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Anytime we change a system that we had for years, there is a learning curve, but our Epic...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our recent implementation experience with Epic was awful because we were put into a 15-month...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Our goal and our intent is to run a lean organization, and in order to run lean, we need more...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic doesn't really make any promises, but ultimately they are very difficult to work with on...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic could maybe bring Nova Notes, which are our upgrade notes that we use to build with, down to a...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a TS person. They have actually been with me for several years, and I am very grateful. That...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The workflows in Prelude are really well laid out into navigator sections, so we can manipulate...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic is charging us more for little things, like interfaces and nuances. We get nickel-and-dimed on...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The customization for EpicCare Inpatient EHR has really increased over the years, and that has...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We haven't had a lot of upgrades in EpicCare Inpatient EHR yet because it is new, but Epic has been...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The only issue I have with EpicCare Inpatient EHR is that a user's access can be extremely limited...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

One person in our department asked Epic for a different permission level, and instead of getting...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

EpicCare Inpatient EHR is better than I thought it would be. It is pretty intuitive for the things...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Based on the feedback we hear from our patients and the adoption we have seen, the ease of use of...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Epic tends to want to charge us for each incremental piece. They try to bundle things, but Epic is...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic has done a great job with interoperability. They are better at it than many other vendors. I...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I really appreciate how Epic stays on top of regulatory updates. For example, with the upcoming Epic...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like that Epic is doing a really good job with Cadence, which is their scheduling platform. The...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the improvements I would like to see is that we have orders that come from our team from...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I really appreciate how well Dorothy integrates with our hospital system. This makes everything run...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

EpicCare Inpatient EHR could have a little bit more flexibility around clinical decision support and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Some strengths are how Epic approaches patient care teams with the system, the patient list...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system is very good. I am a big Epic fan. The only drawback to the system is that from a...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Having a host for Epic's system is a little different than just having Epic's system. If Epic has...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

In terms of delivering new technology, Epic is moving faster than we can handle sometimes.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have been working with Epic to make the patient experience easier. We have had some upgrades on...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I have made some recommendations, and Epic is working on things. I would like to get some AI in...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

EpicCare Inpatient EHR is a good product. It has lots of bells and whistles. But with Epic,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic makes very solid products, but we do need to pull in ancillary and adjunct solutions to meet...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are always complexities with Epic’s upgrades, and there are just so many different ways of...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Cupid’s quality is getting better. I will say that it is close. I still have frustration with a lot...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

Epic is changing some of their pricing models from just the yearly base rate. I think those changes...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

We definitely aren't going to be changing to a different solution. We are probably not leveraging as...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I would say that Epic does a good job of trying to improve workflow and content while slogging...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I strongly suggest that Epic get with the American Academy of Pediatrics and the American Academy of...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Epic has made some minor improvements in being a little more flexible in working with the providers...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

Epic's platform is still the best in the business today. It is still too expensive, but it is like...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

I don't have a lot of hope that Epic is going to get to a perfect rating 12 months from now in terms...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Dorothy lacks functionality. We use another vendor's product for infusion and billing to support...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic is a good partner. We are happy with them. They honor their commitments. They approach...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The one thing that Epic is very good at is that when things are not mature or when there are gaps,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Secure Chat is one of EpicCare Inpatient EHR's biggest strengths. I love that Secure Chat allows us...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I know the reasoning for it, but I don't like that the views for every entity in EpicCare Inpatient...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic gives us the best ability to compare information across different users of Epic's systems. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Because my organization has had Resolute Professional Billing for so long, there has been a lot of...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our metrics are excellent. In terms of revenue operations teams, we have several things that we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The way that Epic is structured, we have individuals who are definitely not at an executive level...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The cool thing about Epic's system is that it has different dashboards that show us financial...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

I would pick Epic all day long. Resolute Professional Billing is above and beyond what I have seen...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We would like Epic to move more quickly to get to some of our integration goals and bigger needs...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is a very flat vendor, and they don't promote titles, so we don't know whether we are talking...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are part of a health system, so it is nice for the patients to have one health record with...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With Community Connect, obviously, we are an affiliate of the host organization for that, so there...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

There are things we would like to pursue, and things are changing. Sometimes we want to pursue...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

An improvement I would like to see would be making sure that everything is appropriately working in...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Our host organization keeps all their promises, but they might not call something a promise. They...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We need a better way to get reports from the system. I think we are just working through that on our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

When we work with Epic on an HIM level, my colleagues are very happy with Epic. MyChart's logic is...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's technical support depends on the individual and their experience. So in terms of the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is not much technology development in this space, but the vendor delivers what is needed....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We have some more implementations coming. Once we purchase the licensing, the model at Epic is that...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Epic in general, they just have a good vendor support model where every module has its own...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like improvements with wound and burn documentation in EpicCare Inpatient EHR. I would also...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic just started showing data on nursing and how they are documenting in the EHR so that we can...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Epic used to have a burn collaborative group that met, and I haven't seen that in a really long...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

If there is a certain functionality that we want to do in EpicCare Inpatient EHR, our TS person will...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Outside of the implementation, there is nothing on the Epic side I would like to see improved. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

For physicians, we did user-setting labs for personalization, and those were really helpful for...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic kept their promises 50% of the time. They promised we would be able to go live and be prepared,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic’s training wasn't sufficient. We did the virtual training that Epic led, but because it was...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I would absolutely buy EpicCare Ambulatory EHR again because it is a far superior application. We...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

EpicCare Ambulatory EHR is giving us way more reporting, transparency on work, and collaboration...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We do some pretty crazy stuff around here, and Epic has always been able to figure out how to make...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like that regardless of what application we are working on or what area within Epic's system we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Epic could improve some of the reporting functionality and its ease of use. We want end-user...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Epic is pretty transparent. Epic upgrades their system more frequently than our claims management...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Inpatient EHR is a really good system, and it works very well. It is very enhanced. The...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Epic's products work as promoted. Epic really is very transparent on functionality. In terms of...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

In terms of long-term care, the biggest issue that we are having right now is that the system's...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

If I had to, I would buy the system again. I can't make that decision because I am just a monkey...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

One improvement for Epic that I would suggest would be for them to fix the system's billing portion...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The greatest strength that the system brings is that it can integrate with other systems....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic's support is first class. If we run into an issue, the first thing we can do is send an email...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Our host organization doesn't totally understand us because they are a different type of facility....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

With Community Connect Resolute, we are still having a lot of problems with setup. We haven't yet...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic's development time sometimes takes a little while, especially for big stuff that we are asking...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My host organization’s support is more web based. They have an entire team that is dedicated to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When it came to implementing Community Connect, the downfall was that we couldn't customize every...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our Cupid implementation was particularly good.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Secure Chat has been very well integrated, and it is super intuitive. Integration is where Epic excels....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic uses a product called Hyperdrive. They are moving everyone to it. It is pretty much a web-based...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have never had any complaints about integration with Community Connect EpicCare EHR. I can't say...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic seems to be a leader in their class. They seem to constantly innovate, and it seems like there...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Epic’s product is great, but it is expensive. We don’t ever get our money’s worth out of any...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

We get regular upgrades with Epic, and we are constantly upgrading, adding new feature...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

Epic is always enhancing, making changes, and listening to their customers. Epic Behavioral Health...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is very responsive, reactive, and informative, and all of our requests are managed in a timely...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

Our host organization is pretty proactive when it comes to upgrades based on how Epic functions. The...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

Community Connect is different. Based on our contract with our host organization, I don't think they...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Regarding integration, our host site is a different beast from our other vendors because we are near...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Operations

Our host organization is larger, and the communication with their national staff about how we use...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Beacon really works for most patients, and it has been really good for our providers. Beacon is used...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Beacon works very well when it comes to enabling Children's Oncology Group protocols. The system...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Beacon is still the best tool we have. It does most of what I need it to do. It is still better than...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Beacon is still awful for oral chemotherapy. I know Epic is working on that. But I'm still mad about...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

What Epic provides is pretty good. The system has been pretty much status quo, and it has been very...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship

Epic is careful not to promise things they can't deliver. When we look at their timeline, Epic has...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

Epic switched to regularly scheduled upgrades, and that was a big win. Previously, we were often...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

A lot of the ease of use of EpicCare Ambulatory EHR depends on the person who is using it and how...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

What we see on Epic's training is not exactly what things look like on the screen when we use...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

EpicCare Ambulatory EHR is way better than other systems I have worked with. The interface is pretty...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

As a specialty provider, I always have complaints about EHRs because the vendors do the mainstream...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

We have had some interactions with some of Epic's executives, and they come and listen and talk to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

Epic has very well-managed expectations and doesn't overpromise. Although the solution is expensive,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There were a lot of challenges with integration because it was a system-wide thing, but we could...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There are some pluses to Epic’s technology. I like the interfaces in Beacon. I like that we have...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Beacon is a work in progress. I want to give Epic an opportunity to improve. There are so many...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Dorothy is not robust enough to do good home health billing and analytics. We are so dissatisfied...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We almost have to use a laptop when trying to use mobile devices with Dorothy, and that just makes...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My general attitude about Epic is they started with ambulatory, and they do that billing really...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have made great strides since we implemented Epic's system. The software is at the center of all...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Epic is moving to something called Hyperdrive. It is their web-based platform. It allows us to move...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

Epic and their upgrades have been solid. Dorothy is simple to use. I’m satisfied with the vendor,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We are implementing a remote patient monitoring system, and our internal Epic team, like most, is a...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The vendor's strength is their industry-standard patient portal, which should enable patients to be...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system needs more improvement in terms of patient experience and usability as more features are...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic could improve how they handle some of the items for the Gold Stars and Honor Roll. As an...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic is really good with their documentation and with getting us what we need. The Nova notes are...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sometimes I feel like I can't find certain screenings in EpicCare Inpatient EHR, but I think it is...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

EpicCare Inpatient EHR is the only EHR that I have worked with. The vast majority of our regional...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The more users see of Beacon, the better they feel about it. They gain a comfort level with it. I...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Some things, like functionalities or reports, will disappear when we do Beacon upgrades. We will...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Epic has a nice road map that is available, and based on the things I have seen in their development...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Beacon is lacking some interfaces for radiation oncology. That is a black hole.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Beacon as a system has recently gotten better because we have been able to implement upgrades in a...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are in pretty close contact with our Beacon TS representative, so if we are lacking something or...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The gigantic weakness of Prelude is having to navigate the system with mouse and keyboard...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Prelude’s strength is that Epic has switched to navigator sections, and those are much cleaner....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of EpicCare Inpatient EHR went very well. The key thing is that we did a huge...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We now have EpicCare Inpatient EHR across our entire system. It was very fragmented before, and we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are still a few little things that Epic is working on to help us with some of our mobile...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic tells us things proactively, but we have to find the information; it is in an email or a link...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Prelude has a lot of information, and the layout and navigation could be better. We have to collect...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic gets us mostly there with training, but sometimes there is just so much information that it...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MyChart’s communication preferences could improve, particularly the selection process. Toggling them...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

As an organization, we still have a problem with getting our user groups to understand that the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The majority of the time, patients get way too many communications from MyChart. They have...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

From the MyChart mobile app, patients have access to almost everything they can access from the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Of all the patient portals I have ever used as a patient, MyChart has been the easiest to navigate....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic meets our needs pretty well, and they have been able to evolve since we started using them...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

A lot of times with training, we have to mine for the information from Epic. It is available but not...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have had EpicCare Ambulatory EHR for many years. It is a poorly designed system, but its...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

To move the app to put VoIP in Secure Chat for app-to-app calling or just VoIP, Epic has come up...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Secure Chat has taken over our world; it is our clinical and nonclinical communication tool. We were...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The challenge with Secure Chat is that the reporting tools aren't mature. Epic has made great...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The ease of use of the solution has created great satisfaction with our providers. The customizable...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would 100% recommend Epic to others. Their support is top of class.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

I wish that Epic would focus more on our facility's specific workflows. Sometimes we feel like our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The navigation UI could use some improvements. We have gotten feedback that the menu layout on...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

Epic is a Unicorn. They have high integrity. They know the market. They don't ever try to push...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There are some opportunities on usability. The system is a bit over-featured at times, with over...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

MyChart is a best-in-the-industry patient portal. We have done a lot with it.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The billing system is good, but there is still a disconnect between billing and the clinical side...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We sometimes are surprised that we need to buy certain things. We think they are included and then...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic's service and support are really good. They try to be proactive and get ahead of things. The...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

My satisfaction would increase if the system's functionalities were meeting our needs for...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Depending on the level of service difficulties or interruptions, we have always had very good...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The quality of our go-live is dependent on the engagement of Epic and their customers. That is a lot...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

From an oncology standpoint, Beacon does a lot of things well. It allows us to integrate our...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Any electronic record will be impacted by decisions made at the individual organization when...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

In general, we have had a great experience with Epic. We have had high provider and staff...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

Epic now has regular upgrades with new and emerging technology. They are clearly forward-thinking....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The end-user experience is good with EpicCare Ambulatory EHR, yet we get complaints all the time...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic's biggest benefit is that we can configure the program to do whatever we want however we want....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Over time, there have been more add-on pieces with Epic. It used to be that there were the core...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Epic continues to listen to customer feedback. That is what differentiates them in the market. They...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Value

With AI specifically, this is the first time I feel like Epic is doing a lot of charging à la carte....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We are such an old customer of Epic, and we have really strong documentation templates that drive...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic keeps their promises the majority of the time. There is always a fallout or something....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic's IT team members are pretty responsive when we reach out to them.

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

When it comes to Epic's upgrades, I sometimes appreciate the antiviral things, but there are times...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

There seem to be major upgrades every couple of years with Epic. When I get used to a functionality...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

I would like to have more direct interactions with Epic. There are committees, and we have internal...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are still some areas in my workflow that could be easier for me and Epic. For example,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

This may not necessarily be Epic's fault, but our pathology people use a different system, and they...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I have used another system a lot, but Epic wins by far. Epic is always coming out with so many new...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic is better than our previous vendor. For scheduling, Book It has been well received by our team....

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

With professional billing, sometimes it is harder to implement things through the Community Connect...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic could improve the upgrade training for their principal trainers so that they could go forth and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

If I were to compare EpicCare Ambulatory EHR to other EHRs, I would give EpicCare Ambulatory EHR the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If a provider were to come from another organization, as far as we know, there wouldn't be any way...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

For EpicCare Ambulatory EHR, each of our practices has its own service area. Many of those areas...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

There are so many things out there. Experienced providers are coming through more and more already...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Sometimes Epic is not as proactive about some of the things that come our way as we would like them...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product, Value

Epic has release notes for us to review for upgrades, and those are generally good. Also, Secure...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic is always on top of innovation. I like the product's ease of use. It has great functionality...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic has a road map for integrating AI, and their partnership with Microsoft is really opening up a...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Everything is siloed, so we have issues. I have access to mark patients as deceased, I'm not a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our support is basically just through our host. Every so often, we might have to get an Epic person...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are trying to go live with more Epic functionality, and that will really be an advantage for us....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic delivers anything that they say they will deliver. I can't think of anything that we don't have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Reporting was a bit of a challenge. But we went from looking at ad hoc reports and getting things...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

What I really like about the EHR is not being directly in patient care; it is about having access to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Healthy Planet is not meeting all my needs. We are looking for a translation of the financial data...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I love Epic’s support. I just know who to call or email, and they will get back to me on the same...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I really like that Epic has two resources. One is their technical support, and the second is what...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The dashboards in Healthy Planet are wonderful. The way that we can drill down directly into the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

What is really nice about Healthy Planet specifically is we can use it for multiple ways we want to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I would like more standard options to be available. I don't know the exact number of standard tiles...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I am not super excited about our Community Connect affiliation, but we are happy with the product....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

There are upcoming enhancements that our host site has been talking about, but everyone is looking...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

Our host site's road map has a lot of things that we are excited for and looking forward to....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The end-user experience with Resolute Professional Billing is one of the things that I would call...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

I am not aware of what Epic is charging us for, but knowing Epic, they are probably charging us for...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I haven't heard any complaints about Beacon.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic is bringing a lot of AI into the solution, and that is good. They have been a bit behind in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

When insurance has changed, there is an unmatching that occurs. The hospital billing side does not...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Our state has issued an executive order related to certain intake questions. While there are fields...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

I don't think there is much room to score Resolute Hospital Billing higher. Most end users find it...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I don't know that Epic’s analyst training for the new version is detailed enough to go into the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The way Epic has structured their value-based care analytics within Healthy Planet is kind of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We are pretty satisfied. We have Healthy Planet, Cognitive Computing, and Compass Rose. We have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

We have been live with EpicCare Ambulatory EHR for many years, and I have a wonderfully trained...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

EpicCare Ambulatory EHR rates at the top of the scale in terms of supporting our integration goals....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

An ambulatory EHR is probably a little confusing for patients and maybe also for end users in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We wish there were certain things in EpicCare Ambulatory EHR, but Epic is working on those things....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

We have been customers for a long time, so although we are working on some changes to MyChart, we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Epic tries to really play their new technology up. Epic continues to roll out new technology. We...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

In terms of training, everybody on our side knows the MyChart software. But there are times when we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I could probably find 20 not-so-great things to say about Epic, but they are responsive. We have our...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EHR has been a considerable improvement from the product we moved from. It...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

EpicCare Inpatient EHR has a ton of great places where we can go to get information, so it is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There are good updates for EpicCare Inpatient EHR that are meeting our needs as Epic continues to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic is improving some their modules that haven't been very good in the past. One of those is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We need some improvements in EpicCare Inpatient EHR. We still use external systems to really analyze...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

Epic charges for every little thing. I would like to see the price per hour come down. It would be...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic executives are very involved in the rollout. Our BFF and our technical services coordinator are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

EpicCare Inpatient EHR is just so big. There is so much to learn, so we can't possibly go to all the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

Organizations need to partner with the vendor and push for what they want. If organizations are part...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Secure Chat is a superior product. It has everything we need, and we don't use it nearly to its full...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have used other EMRs, and I think that the way that EpicCare Inpatient EMR is set up requires a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I would like better integration of the different how-to instructions within the solution itself so...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

EpicCare Inpatient EHR really is a great product, but I think that Epic thinks that it is the most...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We are probably behind in upgrades because nobody wants to be on the most current version because...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic charges for everything they possibly can. There are overcharges that I don't appreciate. During...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The last upgrade that we did was good. I like EpicCare Inpatient EHR, and the integration of the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Since we are using EpicCare Ambulatory EHR hospital-wide, we see a lot of transparency with the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are some restrictions in EpicCare Ambulatory EHR. Because I am not certified, I can’t actually...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have modified EpicCare Ambulatory EHR so well that for any changes that need to be done, we reach...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EHR has some advantages and some disadvantages, but it is definitely a better...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Everything has been pretty smooth with Secure Chat. We have pretty flawless upgrades, and we have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is really awesome with executive involvement, and they provide exceptional support. I know it...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Dorothy costs us a lot, but we do get a lot out of it. A lot of the training for Epic is on us, but...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We don't even think about Epic’s support folks as the vendor's people; we think about them as our...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We have an ambient listening tool that integrates directly into EpicCare Ambulatory EHR. Epic did a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I love MyChart for EpicCare Ambulatory EHR because the patients can see and understand their clinic...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

I would like some things to be a little faster for providers in EpicCare Ambulatory EHR, especially...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic is charging for every little thing. That is my understanding. I'm not on the billing side. I'm...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Ease of use depends on a lot of stuff, but in general, EpicCare Inpatient EHR is pretty easy and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support for Epic's system is layered in tiers. End users don't have direct access to the Epic...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

Epic keeps promises when they say they are going to release things. They are instilling a lot of AI...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Within our health system, everything is on a budget. We have internal subject matter experts who...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There were and still are some basic elements missing from Epic Behavioral Health. Epic has come out...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic has released a few clinically oriented tools, specifically note writers. Epic released the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We manage our own clinical training, but Epic handles our analyst training. For upgrades, Epic...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

I have changed perspectives and know more about tangible, driven outcomes. Epic really falls down on...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The psychiatric-history area of Epic Behavioral Health is abysmal and absent. Having tools on par...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Epic Behavioral Health is 100% part of our long-term plans. I don't think there is another viable...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Epic keeps promises most of the time. Sometimes the delivered solution and the promised solution are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One of the things I think Epic has done well is paying attention to the differences in psychiatric...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have yes-no checkboxes in Epic Behavioral Health, and we have created a single field for the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic charges for behavioral health, but I have a different philosophy. I think behavioral health is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Epic's upgrades are like well-oiled machines. We also have Epic's foundation system. We don't have a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is open, honest, and transparent about how the product will work. Epic is also really good at...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

The system's ease of use can be a double-edged sword. It is difficult for us to keep up with...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

In terms of technology costs, Epic doesn't necessarily think about the little people. They tend to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

One area of opportunity with Epic is for them to continue to process throughout the AI space. There...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

In 2025, I think Epic needs to focus on 50/50 relationships and feature functionalities to maximize...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

The system is very expensive, but its uptime is where it needs to be. The vendor's responsiveness...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

In terms of Epic's implementation team, we have had some really, really great people and some...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

The communication that Epic provides is unparalleled, so we are actually a little spoiled. Epic sets...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Our users are very happy with the system's uptime. They are so happy that we are talking about maybe...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

I would absolutely buy Epic's system again. I am familiar with Cerner's systems, and I am an Epic...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Resolute Professional Billing does a really good job with professional billing. I don't think that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Resolute Professional Billing is a great product, but it is very busy. There is more than one way to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic does a lot of upgrades, and they change things a lot. They will change screens and the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Professional Billing works slightly differently than Resolute Hospital Billing. Resolute...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Resolute Hospital Billing doesn't necessarily always comply with governmental regulations, and it...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Hospital Billing is a good product. It works differently than Resolute Professional...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Hospital Billing is a great tool. We are able to get a lot of claims out the door. I love...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

If something doesn't work in Epic's systems, we can go to our IS people and they will do the best...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The good news is that Epic is really engaged, but that is also the bad news. They really advocate...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic could improve the QA process for their code. They have taken a lot of heat over the last year....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

A strength of EpicCare Inpatient EHR is that it is very comprehensive. Epic has multiple modules...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Our definition and a vendor's definition of a reasonable time frame are always a little different. I...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

Epic absolutely does avoid charging for every little thing. We don't get charges per ticket or for...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We only take upgrades of EpicCare Inpatient EHR every so often. We are part of a health system. The...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

A lot of the training is not on the vendor; it is on us after implementation. However, Epic's...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

EpicCare Ambulatory EHR is working better than the inpatient version. Epic's support is very good. I...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

With no money as a limitation, if we were hypothetically in the market for a new EHR and PM...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic's support team is pretty solid and good. The support is specific to the analysts probably in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Epic’s implementation for MyChart was awesome. Epic is pretty good at delivering outcomes from...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I really like how Epic has continually added new features to Secure Chat, especially enabling...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We would like to see more integration with EpicCare Inpatient EHR because there are labs, imaging...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Epic revamped the results review screens and activity of EpicCare Inpatient EHR with Hyperdrive. It...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

I have never heard anyone say we would not want Healthy Planet. Healthy Planet is a good system for...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has dedicated people who work on the financial-reporting side of Dorothy, and that side is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we have upgrades, Epic is very good about letting us know what is coming. We get Nova Notes,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our go-live for Dorothy a few years ago was exceptional and outstanding. I had an expert consultant...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have to train our new Dorothy end users for hours, and sometimes they need a double training.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are tools in Dorothy to get anything we want, and the system is a premier EMR. I don't know...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is a great partner, and they are very easy to work with. Through the release notes they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Things with Epic Behavioral Health have gone well. We were using inpatient documentation, and that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our billing team complains about how many clicks there are in Resolute Professional Billing, but...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

We take upgrades really fast as they come out, and Epic has notes that tell us what is coming....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is constantly working on improvements. They are constantly trying to keep up with standards,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty

We spend a lot of money on Epic. We went to Epic for interoperability. They could pull everything...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations, Product

EpicCare Ambulatory EHR is like an Apple product. It is pretty intuitive, and there are a lot of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

We need a better way to capture Medicare HCC coding. For clinicians, the fewer clicks it takes to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations, Product

It has been so long since we were trained with Epic years ago. However, I would say with Secure...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Relationship

We had to tell Epic what needed to be fixed on Secure Chat. However, Epic reaches out to us all the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Our biggest communication challenge is making sure that the nurses know when not to use Secure Chat....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic is innovating faster than their competitors. The innovation in the past few years has been impressive....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The one thing I would like to see changed with Epic is their process for when they can't fix...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are always asking for more from Epic. They are always coming up with new stuff, even if we are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Overall, I am thrilled with Epic. We have the Cadillac of the Cadillacs. I have worked in a lot of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I don't agree with everything Epic does because they are a little too parental sometimes, but they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Value

Epic is pretty up front with charges, and we pay them a lot of money up front. When we first started...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Value

As we add a module, we add costs, and that adds costs to the system's service and maintenance. A lot...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship, Product

Epic is the king and queen of interoperability, or so they say. I think Epic does a pretty good job...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Product

Our clinical satisfaction scores are getting better, but that is predicated on education and the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Relationship

Until I actually started working for an organization that was an Epic customer, I didn't understand...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Relationship, Product

Epic continues to advance the ball. They are right up there with their use of AI, and their...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Our host for Community Connect Resolute is exceptionally good. They are working really hard to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

Our ability to connect with our other partners in Epic has been great. However, we work with an...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Epic’s new upgrade philosophy of doing more routine, smaller upgrades has been really good. Also,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The biggest frustration that I have with Epic is we go to our general manager, and they provide each...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Anytime I ask something of my host BFF, they have to clear it with the host organization, and that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The relationship that we have with our Community Connect host has been really good. We have a couple...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I think that Epic's software can be really great, but their Community Connect model is a challenge....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic says that if we need them, we can contact them through our host site. We meet with people at...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

When I call an Epic helpline, I get somebody internally, and they answer my question. I don't talk...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship, Product

For EpicCare Inpatient EHR, we actually have a CDI program where people go around to the hospital...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations

With EpicCare Inpatient EHR, we had a lot of training, but most of it was internal. When we launched...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Epic does immersion visits where they come to see how we use the tool so that they can see whether...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic has regular Webex meetings for new MDSs and stuff. Also, the MDS coordinators really like the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The only thing that people ever request is a lot more reports. Epic has good reports, but there is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We appreciate the user-friendliness and formatting that Epic's system has. The UI is the big thing...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic charges for the module, and they don’t charge us for enhancements or whatever. We also have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have made some tweaks to EpicCare Inpatient EHR to make it work with our workflow. We haven't...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have very little downtime with EpicCare Inpatient EHR. Response time and reliability are really...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

We chose to go with Epic's system because our organization had other Epic systems already. But all...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I would tell others looking at Resolute Professional Billing that everything depends on the team...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

There was just a lack of communication from Epic around some of the upgrades for Resolute...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

EpicCare Ambulatory EHR is so expensive. Epic provides exceptional value, it is just a very high...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

EpicCare Ambulatory EHR is definitely a great product. The system is fairly easy to use. EpicCare...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Our acting IT management people were coders for many years, and they speak quite highly of Resolute...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The Resolute Professional Billing module offers a much more streamlined approach for our providers...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Certain modules of EpicCare Inpatient EHR are easier to use than others. The modules that are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

On the billing side of EpicCare Inpatient EHR, there is enough customization that we could make a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The automation side of EpicCare Inpatient EHR is not where it could be. Epic has dabbled in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic does not avoid charging for every little thing. They release all this new functionality, but...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is very responsive. I have worked with them on and off for several years, and I have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Some of the things that have impressed me about the system have to do with its ability to build...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There could be some improvement to where developers are working with end users when they are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I don't feel like Epic ever rests on their laurels. With how big they have grown at this point and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

One thing that I would highlight about the system is that some of its user experience, particularly...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I look at Epic’s webinars for their unified communications and things like that, and they tell us...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Compared to when it first started, Epic has anticipated a lot of what people need now, probably...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The limitations we have are our own limitations, not Epic's. If we had everything we needed for...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic doesn't keep all of their promises, but they keep most. There have been some commitments and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Most of our requests go through our builders. They are the people who work with Epic's support...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I want patient self-registration to be something that is international. If 52% of the major...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have made enhancement requests, and Epic's responses have been kind of slow. That is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Epic doesn't charge us for every little thing. With the way our agreement or contract with Epic is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

If I could design an education program for Prelude, it would be in-class training supplemented with...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Answering the question of whether Epic keeps all promises depends on how the question is asked. Epic...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Epic's population health management tools and their value-based analytics and value-based...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Overall, I remain very positive about the suite of features within the core product. Epic has done a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The majority of physicians have no problem with EpicCare Ambulatory EHR. They like it. I think that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

The core product remains strong. A trend with Epic is that they are carving out different...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our host site is pretty good about making sure that we do the system's training.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are five ways to chart one thing in the system. If we don't look at all five ways, we could...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Our host site only gives us information on upgrades when they are pushing them out. They are also...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our host site is hard to get in contact with. Sometimes, we will put in a request for improvement or...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We came from another product, and that product was nice and easy for the clinicians. Our clinicians...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I would say Epic keeps promises, but there is a caveat; all vendors deal with this in that they keep...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our training is pretty much nonexistent. There is no ongoing training from Epic. They never reach...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Overall, I am satisfied with Community Connect EpicCare EHR. I have worked with other products that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We piggyback off of another facility for Community Connect EpicCare EHR. I don't know whether that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

At the time we were looking at EHRs, we felt that EpicCare Ambulatory EHR was strong in literally...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

The ease of use of EpicCare Ambulatory EHR is the selling point. It is easy to use and learn from...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

EpicCare Ambulatory EHR is extremely good at communicating between caregivers because it is a fully...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Epic was pretty helpful during our go-live. They sent us a fleet of people who were here for quite a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

Epic has ongoing webinar support that is really outstanding. They provided us with a webinar after...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Beacon is the best of its breed. It is quirky, but we love it.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Beacon is a solid product, and Epic is a solid vendor.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

What sets Epic apart as our leading health system in a certain area is that Epic sets expectations...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can customize things in the system, but Epic advises us to not customize too much because that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

Our employed physicians have done very well with the system. Our affiliated physicians, who are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has very good tools for their implementations, but they aren't very good project planners....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Epic has adjusted some of their payment models recently, so we aren't constantly having to figure...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

When Epic says they are going to do something, they will do it. The interoperability features and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

When we talk about EHRs and keeping up with training, most of that falls to the customer. We get...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic's capabilities are so extensive that adding for customization is problematic in that the system...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Community Connect Resolute is still the best out there regarding overall capabilities and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

If someone buys their services from Epic, then Epic is their implementation provider unless they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Our current version needs major upgrades to meet our reporting and abstraction needs.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Usability could help bridge the gap in EpicCare Inpatient EHR's performance. I just feel like the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

I have never had issues with Epic's email communication or the pop-ups within the application about...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

Epic has some deals that are all in that would let us get everything, but our deal is not structured...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We have been rolling Resolute Hospital Billing out to our other entities. It has worked pretty well...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Product

Things have to happen in a particular way in Resolute Hospital Billing. Each place has clinicians...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Product

Epic is usually three or four years behind the market. When they see new technology on the market,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Relationship

We have spoken with some of Epic’s senior people about the future, where things are going, and what...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

If someone knows how to send text messages or use Instagram or Snapchat, they won't have issues...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is so great when supporting us. We get road maps from Epic for Secure Chat. They are all posted...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

Epic is building communication for Secure Chat between different healthcare systems. We would love...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

We just had an update for Community Connect, and we had a couple of glitches on the first day, but...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would like to see slightly better training for Community Connect. Everything is on the computer,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Sometimes bigger facilities that aren't on Community Connect have tools available to them that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic has a lot of self-service options for customer support; we can log onto a portal and get what...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I really like Epic, but I can’t say that everything they promise is delivered in the timeline they...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My nurses have had no problems with using EpicCare Inpatient EHR, and we haven't had any issues with...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had somebody here from Epic for a couple of days for training, and we haven’t had anybody here...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Epic has been working on my reports for over a year, and the reports are still not complete. Epic is...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I get complaints that Secure Chat is being misused, but Epic doesn't make it easy to audit the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The Secure Chat functions and tools are great. We have never had an Epic product that hasn't worked.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

With Healthy Planet’s interoperability, we do exchange use. There are just some things where there...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic has done a pretty good job providing new technology for Healthy Planet and for what we are...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Sometimes after upgrades in Epic Behavioral Health, we get some complaints because Epic changed...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Finding an executive from Epic to talk to is difficult. I never get any executive calls, and I know...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Our patients love MyChart. We can't keep up with Epic’s rate of providing new technology. Our...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic has a bit of room to grow with Resolute Hospital Billing. It is just such a large system that I...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Resolute Hospital Billing is very different than Resolute Professional Billing when it comes to the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

What is extremely fantastic about Epic is that we get our own dedicated resources, and they are the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic is not a vendor that every little doctor's office can have because they don't have the cheapest...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

MyChart is a patient portal, and there is a lot of stuff we would like to be able to do with patient...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic does have a habit, since they have gotten so big, of having customers interact with their...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations, Product

Epic is a good company trying to do the right thing, and they do the best that can be done in the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Epic’s charging all makes sense; they don't charge for every little thing. There are probably going...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I have been using MyChart daily for many years, and it is easy to use. Epic and our organization...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Having Secure Chat integrated into our unified call schedule is an area that we have run into some...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

End users say that conversations in Secure Chat are too much like texting. They don’t follow the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

There is a form factor that I can foresee arising, and that is a large screen in every exam room....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The integration problems we have with MyChart are usually with the third-party unified call schedule...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One of the challenges we are facing with Secure Chat is the wide variety of usage patterns....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had a pretty significant dialogue with the Epic leadership, and their R&D team is pretty...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Our end users don’t like the idea that they are not seeing the complete suite of message management...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

It is our task as an organization to hammer home that this system is not a shortcut to the...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I would tell someone looking into Secure Chat to make sure that their clinical leadership, both on...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

For our updates of Secure Chat, Epic will help generate training materials that we then roll out to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We need to use Secure Chat with the same common-sense guideposts and guardrails that we would expect...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have this legacy understanding that is not the current state or correct, and from a people and...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The question that exists is whether Secure Chat is part of the legal medical record. It would be...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic has made Secure Chat more fully featured in the last few years. When it came out, there were a...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic recognizes that there are now many organizations that have been on Epic for decades, and when...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

I don't think we would be struggling as much internally if EpicCare Ambulatory EHR was easier to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic Level-Ups is where Epic offers us free resources to do the technical build as long as we...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has been doing really well with development and meeting our needs. The support that we are...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We haven't been that happy with the tune-ups that we have tried with Epic. The tune-ups are specific...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We had to request that our Epic BFF change because the relationship got a little too comfortable. I...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Based on the correspondence and everything I have seen with Epic, there is a pretty healthy...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Epic continues to provide a stream of upgrades. We have very stable implementations, and the vendor...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

There is excitement about future Epic features that we are working on. With development, Epic’s...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

Epic isn't cheap, but we are satisfied with what we are getting out of the system. It replaced...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Once users started leveraging the treatment and therapy plans in Beacon, we had to do more...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic’s support is pretty good because the support people have a tremendous amount of documentation....

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic does a good job with initial training. Beacon is complicated, but it is necessarily...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sometimes Beacon wants one thing and Willow wants another, and they don't always integrate the way...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Beacon does a very good job of helping us schedule and plan complex medication therapies. It has...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

There is work to be done in Beacon because we still live in two systems; another system is used for...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We just got a new Epic technical support person assigned to us, and we mainly worked with them but...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Beacon is a superior product, far more so than our previous solution. Sometimes there are surprises...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Things are going well with Beacon. We have no plans to change or switch systems. We are very...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I appreciate the way the system is linked to sites. We can always reach out to those sites. The...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Therapy plans are limited in Beacon. The system doesn't have all of the functionalities and options...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

I want to see Epic's training for the tool improve. It is important for Beacon's training to be...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One thing that we struggle with is updating treatment and therapy plans. That is because we have...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

On the medical oncology side, I like the system's ease of use for clinical staff members. It is easy...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like how the product integrates with our other radiation oncology product. We have some data that...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are so many times that I use the search button in the Beacon chart, and it is phenomenal. I...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The treatment plans in Beacon are very easy to build for all staff to follow along and understand...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We love Healthy Planet. We are really leaping into population health and particularly the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

One of the super cool things with Healthy Planet that we are working on is the Cheers campaigns. The...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Product

One area where we are trying to push the envelope a bit with Epic is making it easier to get claims...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship, Product

Epic can do better with integration, and we have some gaps in the dental and pathology areas. Epic...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I don't think that we have had any issues with support. Someone always picks up the phone, and it is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

We don’t actually hear from Epic executives very much, but we have our BFF. Epic delivered what they...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Culture, Value

Every time I turn around now, I get a new bill from Epic or a new change in the bill that the vendor...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations, Product

We have never had to call Epic out on performance issues for their EHR. Implementations and upgrades...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Sometimes our organization wants to hire many different vendors to solve two problems, but I...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

For anything urgent, Epic’s support people are super quick, and we can always get somebody. They are...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If we need something changed, we know that it may not happen in our lifetime, even if Epic decides...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

There is a lot that can be done in MyChart. Some things are locked down and can't be changed. Also,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Epic doesn't really train us. They give us a product, and how we use it is up to us. It would be...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MyChart is the best thing out there for all the things it does. It isn't the best with scheduling....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

There are improvements to be made with Epic’s upgrades. The notes need to be clearer. Some notes are...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Ease of use is hard to say because with our patient population, there are elderly people, younger...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

We believe that there were patient-facing enhancements that were needed to support the experience of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There are always lots of moving parts with people coming and going in our health system. I don't...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I think Epic does try to charge us for every little thing. For example, we were looking at enhancing...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We have never had an issue with upgrades and things like that. Healthy Planet seems to work well....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I like that this solution is a comprehensive EHR that goes across the entire organization. It...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

Epic could engage more physicians in their development across all their modules. Epic doesn't hire...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic does some great training, and they are constantly evolving with their products.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic is the industry leader, and they have taken up functionality beyond what anyone else has been...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We don't really use Epic's training services. We use our own training services for everything except...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic always has some gaps because the regulatory environment keeps moving. No vendor is perfect....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is pretty proactive, but they aren't perfect. Epic's support is pretty good too. We have a...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic is very expensive. We don't really use Epic's systems due to cost, but they are very...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic doesn’t really do any advertising, but if they tell us something is supposed to work, it does....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

With Epic, we do our own training, and then the IT folks go to whatever training is needed for...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have been with Epic for several years now, and we leverage their structured reporting as much as...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

We use another product because Epic is not all the way there for structured reporting. They have...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic's strong suit is the TS model. It is so good. With Epic's BFF model and our technical...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Cupid is integrated into the whole EHR. Previously we were doing structured reporting through...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

In Cupid, I think there is just a need for improved heart diagrams and extremity diagrams. Cupid is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Cupid is a lot more complex in terms of ease of use. However, Cupid pretty much meets our needs for...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I don't think anyone is perfect. We run into things with Cupid sometimes where an upgrade to one...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is very different when it comes to support than some of our other vendors are. Epic goes above...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

Once an organization has Cupid, they have everything. Epic doesn't charge for every little thing....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The training for Cupid is pretty well written. There is a clear narrative, and there are screen...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I really like the fact that Cupid is really well integrated with the other Epic modules. I like the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Getting any kind of customization in Cupid is a bit of a challenge given the size and complexity of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I need more robust reporting. The reporting is the worst part of the system. I would like to see...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would suggest that Epic make the professional billing side of Community Connect Resolute work more...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Community Connect Resolute, we have been able to automate a lot of things so that my billers...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I get the proper amount of executive attention from Epic. I don't want to have to call the vendor...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The level of integration and added functionality in EpicCare Inpatient EHR is above and beyond other...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

For Epic, some healthcare software is really complicated. The system could be better, but it is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product, Value

Epic provides the tools, but they don't really drive tangible outcomes as much as I want them to....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Relationship

Epic is very cautious about what they promise, but when they do promise something, they really...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic will reach out and tell us that they found a bug and how we need to fix it. They reach out and...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

We don't have a lot of implementation services from Epic, although they are usually on top of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic asks to come out and do walkthroughs and refuel efforts, but every time we have one of those...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic doesn't charge extra. They tell us what they are going to charge us, and they don't...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our people don't like to keep notes, and they don't like to use a computer. They didn’t go to school...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We went with Epic Behavioral Health because we use solutions from Epic, and Epic Behavioral Health...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One hard thing in Epic Behavioral Health is confidentiality. It can be difficult to segment things...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is always a desire to have more hands-on, in-person support from Epic. We don't get enough of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have problems with Rover because we are in a very rural area, so we don’t have cell phone service...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

When we had a state survey, the surveyors said it was too bad that we went to Dorothy because it is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic doesn’t regularly deliver anything that meets my needs. I don't see any changes happening...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic’s people are nice people. I don't want to bash the people, but we had no way to do things...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we acquired another home health agency, Epic started a brand-new build for them instead of...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I hope that we get the care plans that we have asked to be built into the system, and I hope that we...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

EVV is an absolute disaster with Dorothy. It doesn't go through, and it doesn't work. Epic knows...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We found that there were no hard stops for documentation in Dorothy. We had to scour the charts...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our finance department is struggling with the reporting feature in Dorothy. I don’t hear anything...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

From a regulatory standpoint, Dorothy brings in too many risks. For example, the plan of care needs...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support from Epic is horrible. The main office will hand our problem off to our local people,...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The way Epic LTC allows us to configure the MDS is quite good. The solution is able to populate...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Our best example of a tangible outcome is our barcode medication administration. It wasn't really a...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I'm so plugged in with Epic’s development now that I do feel like they are developing what I want...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Epic LTC was easy once we got it. The process of getting there is a lift sometimes. The solution is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic tends to not be overly communicative, but they send almost too much information about changes...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has all the support tools in place, but the teammates that we work with very much matters. A...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have had no problems with the last few upgrades. The only thing that could have improved with the...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic does keep their promises, but the caveat is that they tend to have their own timelines that...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our last implementation for Epic LTC was a few years ago. In hindsight, there are things that could...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Ultimately Epic does get things where they need to be. However, specifically around the sales...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

If I were on the market for a new solution, I would choose an Epic solution because Epic can replace...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The product is tremendously powerful. We have a really well-tuned quality program looking at...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I am overall very satisfied with Epic. I think a lot of our system with Epic is based on how we...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

EpicCare Ambulatory EHR is extremely complex. One way the vendor can improve is by making the user...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic is by far the best available at this time.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We don't completely understand the functionality of some of the tools we have. Nobody has trained me...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't ever have to call the executives of Epic, but I do know that they give us all the resources...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The product is so complex. I don't know how the vendor can make it easier, but sometimes it is hard...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

I love Resolute Professional Billing. Epic's solutions are incredibly expensive, but I wouldn't want...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

What is keeping EpicCare Inpatient EHR at our organization is the high level of standards within the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

EpicCare Ambulatory EHR is so broad. It just covers such a vast number of specialties and primary...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic is the gold standard, and it is used by so many organizations that interoperability is really...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Beacon essentially meets our end users' needs while providing safe patient care. Epic does a good...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

My team struggles with the changes in MyChart. Even if there is a training or a PDF, it takes them a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is a capability for financial assistance and for ease of documentation that we could utilize...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the ease of using this solution. I have worked with other organizations where there are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

We have been live with Epic's system for many years. There have been some bumps in the road, but for...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Resolute Hospital Billing is a good product; it is easy and works well. It has very good work queues...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

One thing that is on Epic's road map is AI. I went to their user group, so they do have a lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is very easy to work with. If we have a question or a problem, I have people at my disposal...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are other health systems in town, and they use Epic systems, so the integration is very...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

The product costs a lot of money, but I haven't really heard anybody at any level suggest that it is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I appreciate that Epic is very open to sending people out to observe. They are always willing to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There is a lot of ambient documentation stuff that is going on right now. Epic is partnering with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic doesn't really do any training for end users. They train us, and then we train the end users....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The product could be improved by having more integration options with Epic.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We rolled out the system to provide consistency with our EMR and streamline access for our physician...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

One pain point for us is Epic wants to charge us for development costs for one of our facilities...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

The product is so expensive. I read in Becker's Hospital Review that Epic's revenue in 2023 was $4.9...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If Epic can't do something, they tell us that they can't do it. It is not like they are going to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is really proactively working towards accommodating FQHCs and all the complexities that come...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have a person we work with from Epic, and I’m not fully satisfied with them. It has to do with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Resolute Professional Billing is a bit difficult. Trying to find patient information sometimes can...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There are no major issues with Resolute Professional Billing; it helps us through our validation...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic is what all the major hospitals are using. It allows better patient-to-patient communication...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

With integration, Epic is improving. They are really good, but we are implementing more and more, so...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We can get to Epic support and open tickets. We pick up the phone and call them, and the line is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With training, it is not always on-site; Epic offers virtual training and webinars. They call them...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to see better reporting for Prelude, especially being able to get to the user level to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I love that Epic regularly takes our feedback to the research and development teams and develops...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic is not perfect, but no other competitor has come to the table. Epic was built as a coding...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We are now driving the use of Healthy Planet everywhere. We have a very operationally unified merger...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I need to be able to talk with noncovered entities without violating HIPAA. For Epic to address this...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

My deal with digital services is that we use the solution's foundation, and we get curious about...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I more and more appreciate the base build that is in Healthy Planet. When I first encountered this...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic's integration is good because we were able to complete a statewide integration of many...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With Epic, there are times when if we are the only ones asking for an enhancement, the likelihood of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Epic is really starting to get into the AI space, especially when we talk about automation and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Integration is always a struggle. I don't know if the issue is necessarily specific to Epic, but it...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s support team is strong. They are very good about communicating known issues and providing a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

At times, Epic has grown a lot, and sometimes they have a process of suggesting enhancements, and we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are not looking to switch from Epic at this point. That would be a ginormous project. I want to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic has started to trend in the wrong direction with charges. It is always funny because I know...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

In general, Epic doesn’t really nickel-and-dime us. We pay an overall cost, and we get what we get....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

At Epic’s user group meeting, they were really pushing AI stuff. That stuff is coming fast and all...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There is always something Epic can improve on with the functionality meeting our needs, but for what...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

With all the functionality that is getting rolled out, Epic needs to make sure that it is not too...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic is pushing interoperability more than we expected. I see where they are trying to go and where...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic will escalate things if they need to and if we need to get developers or their management team...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has two user group meetings each year. The one in the spring is more for our IT build people,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When a patient logs in to the patient portal and sends their provider a question, currently that...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I believe Epic's ongoing training does not exist or is not easily accessible for the end users. We...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is clear about what they can and cannot do. I think Epic does support our IT infrastructure. I...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Healthy Planet is expensive. I think Epic could provide a little better out-of-the-box tools. We are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

EpicCare Inpatient EHR does need some improvements. Epic is working on some stuff, but they need to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is usually pretty engaged when we need something.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of EpicCare Inpatient EHR went very smoothly, and the training was great. Epic...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The advantage of Epic is their full suite of solutions. While the system may not have all the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We work closely with our TS and BFF from Epic. They are available and able to resolve our concerns....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

Resolute Professional Billing is a great product. We have come a long way with Epic, and we are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Product

Epic hasn’t kept their promises relating to reporting. They weren't even close to that, and that is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

Epic is expensive as heck, but I’m hoping that we will see more value from Epic with time. I have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

Our implementation of Resolute Hospital Billing played out well, particularly given the extent of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Product

We had issues with workflow changes when we implemented Resolute Hospital Billing. We had accounts...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Resolute Hospital Billing is great, but I am always asking about this and that and updates. If our...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I love the ease of use of Resolute Hospital Billing. Epic in general has a user web that if we are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With Resolute Hospital Billing, I would like to improve on the Medicare billing date of service...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Epic has more of a package. I don't think that they charge for every little thing. I haven't heard...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The nice thing about the product is how interconnected everything is. In terms of patient...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

In terms of the product's ease of use, some people struggle to find things because a lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic has their implementations down to a science. Also, Epic's support people are very responsive...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have been through other EMRs before, but EpicCare Inpatient EHR seems to be the most robust and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

When charges are necessary, Epic does a good job of communicating clearly.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Epic does a good job of implementing. They give us a foundation to start with, and then we can...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Maybe additional training for EpicCare Inpatient EHR could be helpful. Also, there are additional...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We work with someone from Epic who is pretty amazing and does a great job. This individual could get...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Epic has great reporting methods, so as we make changes, we can go into something called SlicerDicer...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The sole benefit of the EHR is having one record for one patient. We have flow sheets where we can...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

It is inexcusable that Epic LTC does not have built-in solutions for nursing facilities' key metrics...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We had a serious compliance concern related to very burdensome CNA charting. We have a minimum data...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic felt comfortable that we were sharing one patient and one record with the facility and that...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product is not Epic's priority. I do see some things that are underway. I see documentation for...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

For Epic LTC as a system, there is a lack of attention to the long-term customer. We have flow...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We have had surveyors come to us for years and remember that we have Epic LTC because Epic LTC is so...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

There is no door care plan. We are supposed to be able to walk into a long-term care residence room...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic has everything we need. They offer solutions that we can utilize together instead of having to...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic is continuously improving their system. They do everything in-house, and that means we do not...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Resolute Professional Billing and Resolute Hospital Billing are used for separate areas, but they...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We sort of come up with a plan, and we don't get nickel-and-dimed by Epic. We have really high usage...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic calls them the TS, but they are like a technical account person; there is a whole team there....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart services very specific use cases. In the world that we live in, especially after COVID-19,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

An implementation with Epic is a little different. If there are new features, we get Nova notes,...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

There is a complexity and sometimes a reluctance around the Epic customer support people...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

People take to Secure Chat like ducks jumping into a pond for the first time. Secure Chat is a very...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic doesn’t really provide training for Secure Chat; they expect us to create our own training...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic has a BFF for every customer organization who is a relatively senior executive, and we have...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

Overall, Epic has a great suite of products. It is hard to get everything out of the system that we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product, Value

We are leveraging Epic LTC to boost profitability because it is an integrated EHR that does a good...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic’s work in the long-term care area was still incomplete at the time that we went live with Epic...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic doesn't do a ton of ongoing training. Obviously, they allow training for new versions, but not...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

In EpicCare Inpatient EHR, each module has its own license, and we have to purchase the licenses....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic's support is good. EpicCare Inpatient EHR is meeting the needs that we currently have. It has...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor should continue to support more procedure types, including hybrid and electrophysiology cases....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With Beacon, I would cut some of the crazy new stuff that Epic is pushing out that people don't need...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With Beacon, I like the way we can build order groups, use rules, and build protocols that meet the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I don’t see anything changing on Beacon. I don't hear anybody who sees the bills from Epic complaining....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The revenue cycle system is a reflection of what happens in the clinical bills. If a patient is in a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Product

Where we failed in our cycle was that we did not do enough testing of our daily routine to test the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like Resolute Professional Billing's ease of use. In the past, I have dealt with those DOS-based...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I wish we could enhance the bulk charge correction on Resolute Professional Billing. Resolute...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Epic gives pretty good support. We had a lot of support from Epic during the implementation, but we...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

With Resolute Professional Billing, there is a lot of customization we could do to ensure we are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system takes some getting used to when coming from another hospital. Fortunately, it had been...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With MyChart, there are some design features on the end-user side that I would probably change....

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Part of this problem is probably on us because we should turn on some functionality, but there are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are all in with Epic as an organization, so I would buy MyChart again. And I can't imagine...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With Epic’s training, we are not necessarily made aware of everything. It just seems like we are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The product is the Cadillac of software systems. Epic's programmers are steps ahead on what is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

Epic has weLearning tools that we can go to and access at any given moment. Epic brings in...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a lot of strengths in Resolute Professional Billing in terms of interfacing. There are a...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

In Resolute Professional Billing, there are a variety of different types of work queues that the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The upkeep of Beacon treatment plans continues to be a heavy lift for clinicians. The nice thing...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Beacon is very powerful and very complex. Things related to patient care are constantly changing....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Beacon works well. It is the Best in KLAS for medical oncology. We have had it for many years. And...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic relies a lot on local IT experts within health systems to train the frontline staff. Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Phone and web support is so difficult because of Epic, and frankly, that support doesn't exist for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

A big opportunity in the industry is the road-mapping work. We are still on paper for the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Beacon has some challenges because of the specialty we are in; many of the tools that do what we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The Beacon team is very good. Even from the implementation, they were willing to offer additional...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The billing component of Beacon is a bit of a challenge. It is a big component of our work. We feel...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One of the key areas Epic needs to continue to improve is on-call, third-party solution integration...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are big consumers of Secure Chat. Our nurses use it almost exclusively, so it was a perceived big...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Working with the Secure Chat team has been good. They are a little myopic; I don’t expect them to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Some of the workflows in this solution are just super clunky. For example, transferring patients...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Epic should have the ability to provide really good analytic tools, and we are really struggling to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

Epic is really working hard to bring new technology relative to the feedback that they are hearing....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic is great as long as we do things their way and work with their preferred vendors. I think they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic has awesome training. With Epic, people have to stay certified. They need to be certified to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I don't pay the Epic bills, but Epic does charge us a little for different bolt-ons and stuff. Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Everything that I have done with certain projects for interoperability has been done with Epic. Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Product

EpicCare Inpatient EHR works as promoted, but it is also dependent on us. The good part of Epic's...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

This is the first year I'm thinking of going with MyChart. Epic has finally made MyChart patient...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is my first and last love. We are different people, but because of the love that they have for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is the best system on the market. Most hospitals are on it, so there is a lot...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic’s support people are really good. They are just really attentive. However, they have a lot of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With MyChart, our rate-limiting factor is the time it takes to develop the system. MyChart's...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There is a bit of a learning curve in Healthy Planet with the outreach reports, and we have had to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For training in Healthy Planet, we just have a quick video, and then we do more on-the-job training...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I would buy Healthy Planet again for sure. Even though we are building out Compass Rose, Healthy...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

It looks like Epic might change their pricing structure on certain things. They need to look at...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I don't know for sure with Epic, but it seems like Epic tends to add a charge for everything. I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I feel comfortable with Epic’s people. We have some good resources. We don't really get trained from...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic doesn’t allow external information to go into Epic, and I get it, but they should work on that....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There aren't too many other choices, so that makes it easy to stick with Epic. My main consideration...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I think the training Epic delivers rates on the top of the scale. I don't think that gets to our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are multiple different ways to do everything in EpicCare Inpatient EHR, so there are almost...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an extremely responsive Epic account representative that I reach out to all the time. We get...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

EpicCare Inpatient EHR is great. We need to work on how we have implemented it and the way we have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Epic makes their road map pretty transparent. If we go to one of their web pages, we can look...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I am very happy with Epic as a vendor. They are a great partner. In the last year, Epic has gotten...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic has been pretty responsive in terms of new technology. AI is a big, big piece of what they are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

In terms of the functionality that is available in EpicCare Ambulatory EHR, we don't get charged for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There are a lot of options for end-user customization in EpicCare Ambulatory EHR, which our clinical...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have a lot of problems with patients who come get their services done here and then maybe need to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is good at either building stuff for us or helping us find ways to meet those outcomes. We are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic would be my first choice just because registration is so much easier. So far what I have used...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

What I would like to see improved on with Epic is that they don't allow a lot of different changes,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is always working on EpicCare Ambulatory EHR. And they are always proactive. Epic is very...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic doesn't nickel-and-dime us, but if we get some new functionality, it is more than likely that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We wouldn't have made it through COVID-19 if it hadn't been for EpicCare Ambulatory EHR. With our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

We didn't understand quite a bit with Epic. They would say things, but they didn't really know our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Before we transitioned to Resolute Professional Billing, we were on a different system, and this...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

A lot of the recurring communication we have with Epic has to do with new solutions or new features,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

Epic does try to offer solutions to integrate the system all into one solution, but they need to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Resolute Professional Billing has a lot of solutions to offer clients, but it can be a little...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

When we implemented Resolute Professional Billing, we didn't know what we didn't know, and neither...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We are having delays with Resolute Professional Billing because we have to get the files together,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We probably should have done end-user testing with Resolute Professional Billing as a part of the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

At this point, we are still struggling to get reports just to meet our needs. Nothing comes out of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

We have had to build everything with Resolute Professional Billing. There are things that we are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I have worked with Epic for years, and that is like working with Apple. I have gotten certified on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that every part of the system is customizable. As a user, if I don't like something and want...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic is moving things forward with things like interoperability for imaging. Epic is working on a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have seen multiple vendors' products. We are not in the market for a new vendor's product because...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic could do more to find ways to hear more providers' voices. I don't know how they would do that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

In general, Epic doesn't meet every single timeline, but they do communicate when they are not going...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Our skilled users use this solution very well, but the people on the lower end of the skill level...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

We had an upgrade with Epic, and they brought in some pretty helpful things. The problem with Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The biggest problem that we are having, like many other organizations in this space, is the number...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ever since we transitioned to Hyperdrive, the performance has been a bit different, but the EHR...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I find EpicCare Ambulatory EHR easy to use, but I hear many different things from end users. Not...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Our state initiated some new laws about patient privacy, and based on those laws, Epic proactively...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Epic's system is a massive expense for the organization, but being in that network of Epic clients...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic has very comprehensive training that can be challenging to scale during the implementation....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Some organizations will make rules about how to do things, like immunizing people. Then, there is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations, Product

I have done a lot of builds and have installed some custom properties and things that I can use in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I have a good relationship with Epic, but I probably have more of a voice when talking to developers...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I meet with Epic's ambulatory support people regularly. They are responsive and are often proactive...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

EpicCare Ambulatory EHR interfaces very well with our state's immunization registry. That is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

The problem with out-of-the-box solutions from Epic is that they require end users to go in and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would tell someone considering Epic that EpicCare Ambulatory EHR is a robust product that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

It seems like the whole world is moving to Epic's systems, so it would be foolish to look at another...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

EpicCare Ambulatory EHR has gotten better over the years. There have been some big changes over the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Epic's system is robust and can be adjusted to individual needs. We have been on the system for many...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

If we were in the market for a new core EHR, our number-one choice would be Epic's system. I think...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

In terms of ease of use, our experiences with the system keep getting better. Epic's system has...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have great support from Epic. We have an assigned resource for each Epic application, and the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

In terms of support, we sometimes forget how good we have it. We have a lot of opportunities to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We have to use another vendor's system to meet one of our needs, but for the most part, our...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Epic’s constant development is great. They are working on a lot of little things, including AI. We...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

In terms of implementations, the vendor has pushed a lot on express lanes. We haven't had the same...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EpicCare Ambulatory EHR does what Epic says it is supposed to do. It is not difficult to use. And...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Our doctors and nurses never complain about EpicCare Ambulatory EHR. It connects seamlessly with...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is user friendly. We can get all of the reports that we need from it.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I like that the system has hard stops in specific places so that users don't change things that they...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One thing that stands out about EpicCare Ambulatory EHR is that there are so many ways to do things...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We definitely have a connection with different Epic clients, but we would like to have more of a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic has frequent webinars, and I participate in them all the time. The webinars are easy to follow...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have worked in EpicCare Ambulatory EHR for the longest out of everyone in my role. Compared to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MyChart can be frustrating from the standpoint of the physician maybe responding to us in two...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

MyChart is fairly easy to use and self-explanatory. Everything has been great so far with MyChart....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Recently, when we do an upgrade, we have to go back and tag on some additional upgrades; they are...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic's customer support people are usually very responsive. Epic is always reaching out; sometimes...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic is always honest about doing integration, and they are very good about it. They just jump on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Signing up for MyChart seems to be pretty easy, but we need more literature for our patients on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I am in the market for ways that I can send patients their consent forms to fill out electronically...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Communicating across other organizations is not currently something we can do with Secure Chat and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The biggest strengths of Secure Chat are instant communication and the ability to link to a patient...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic is actually putting in some of the things that I have recommended in our next upgrade. They...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is very responsive. When organizations have ideas for improvements, the vendor acts upon those....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic is just starting to develop AI, and there are a lot of opportunities to improve the integration...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic would be on my radar if I were in the market for a new EHR because they are at the point where...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

Interoperability is probably the best thing about the solution. We have a large number of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

To make the EHR a bit easier to use, Epic needs to streamline the user interface. It tends to be...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have been looking for a better way to do appointment reminders from MyChart. MyChart shows that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are really trying to catch up because we started with Epic so long ago. The hard thing for me is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I think everything that has been updated in EpicCare Inpatient EHR has been really great. We just...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I think there is a lot of diving in EpicCare Inpatient EHR. We have to look for a lot of things. It...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I like how EpicCare Inpatient EHR continues to make our work simpler by reducing the number of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic's support has been really good. A lot of the pain I gathered in Cupid's structured reporting...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We went live with Epic's structured reporting in tandem with switching to a new PACS vendor. Prior...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Epic has kept all their promises up until now, but they have a couple of promises that they really...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have been live on Cupid for a while. The biggest thing that I have heard from some of the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We have a lot of confidence in Epic and their ability to work with AI. We are also using tools...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

I like how MyChart pushes out all the reminders. The preauthorization and precheck-in are very good,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We have routine meetings with Epic to discuss performance, what is working well, and what is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product

We are using Community Connect, so there is only so much functionality we can get on MyChart at once...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

We already had some additional connections with the hospital, and they were able to get us a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Value

Whether our host keeps their promises is kind of half-and-half. I don't think this is intentional,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Value

Our host is pretty good about not charging for every little thing. They will let us know upfront...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Our host has a focused, disciplined group that keeps us on task for upgrades and projects, but I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I like that Epic makes the information visible from more than one place and that it is fairly easy...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We added what Epic calls appointment requests, but we added that to the treatment plans and also...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are a few things that don't integrate with Beacon well. Mostly they are more along the lines...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have asked Epic whether there are any kind of patient education videos that we can put out there....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I was surprised by how user friendly MyChart is. We recently implemented it at another facility, and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty

Any unkept promises had more to do with functionality pieces that we had requested or made sure were...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

With Secure Chat being so new for our organization, one challenge is just getting people used to the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There is a lot of functionality that we like in the solution that is very similar to what we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I know that Epic has phenomenal reporting in other areas, but that is one thing they could improve...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The attachment of patient context is almost unbeatable with Secure Chat. Not having to transpose...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I would like to see the development of some optimization items that we have requested from Epic. I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Epic could have better integrations and connections with third-party companies. That has been a bit...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Moving to Secure Chat was kind of a game-time decision. We were vetting Secure Chat out for quite...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some challenges that exist with Epic are the limitations of our regulatory framework at a federal...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic isn’t perfect, but they are the best, and they are the industry standard. But they could still...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Support could always be better, but Epic has set the standard for what support should be in this...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

We want to integrate our IV pumps into the solution, but there are charges by Epic and our host....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Moving to Community Connect EpicCare EHR was a huge change. Our providers were initially reluctant...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

It is hard for me to suggest improvements for MyChart. The biggest issue that I see is just people...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The hardest part of using the solution has to do with the patient-facing education that we provide....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic implements many features. In order to take full advantage, the provider has to enable the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I'm familiar with the functionality of MyChart, and I know that a lot can be done in the solution. I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We use Prelude day in and day out. It very visibly, easily, and transparently drives results. I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have technical support from Epic, and we meet with them frequently. We can bring up any issues or...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I think my overall satisfaction with Epic will improve 12 months from now. To get there, they will...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

It is interesting because I would rate Epic's initial training low. The ongoing training afterward...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Since Epic has access to our system, data, and users, including dashboards that really tell us where...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We have done a complete migration to Epic. We are using literally everything they offer. What...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The positives of using the solution are, first and foremost, the shared records across the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Working with Epic is a mixed bag. The people who are more experienced in the ambulatory area have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our implementation of the system was really rough. Part of the reason for that is that at its core,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic hasn't kept their promises on many of their major workflows in the ambulatory and revenue cycle...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic is so good, and they are the standard for implementations and proactive service. Sometimes I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Users complain about stuff in EpicCare Inpatient EHR, but I think it is so easy. It brings my score...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Epic is usually pretty good at being proactive, and we have one person assigned to us who we can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We don’t get many complaints about the ease of use of EpicCare Inpatient EHR. There are complaints...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Part of Epic's success is their consistency across applications. They figure out a secret sauce, and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic's system is expensive for us as a small organization. Epic could give us a better discount and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic has developed a bunch of features that we haven't implemented because we haven't had the people...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

The biggest pain point that we have with MyChart is the number of messages that get generated for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Operations

We receive good technical support from Epic. Epic's people definitely support us with our upgrades...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Epic offers different options for goals in MyChart. Those goals obviously drive patient compliance...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are looking forward to the next upgrade with Epic. We will get quite a few new capabilities. Epic...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Epic wants a new contract around AI services with new limitations of liability and other contractual...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

With Epic, for the general user, we need people providing estimates. Epic is worried about the IP...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We are heavy into optimization with Epic. We transitioned our entire organization, and that went...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Before we use Epic’s AI capabilities, we have to work through the legal stuff. We also need some of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Epic has security concerns with using resources in certain countries. We have been blessed because...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic’s relationship with overseas vendors has caused a problem in the revenue cycle. Our teams have...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Working with Epic has been great. I have never seen anything like Epic’s implementation services....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

As a team, we went through a lot of changes with Epic because our formal implementations are over...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The electronic consent process is not as clean as it could be. We are pretty limited to plain text...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Getting a full view of a patient's medications is a challenge. The way that the MAR is set up can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

EpicCare Inpatient EHR is so much better than what we were on. The system just works and functions...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I'm a little buffered from actually working with the Epic TS. I have some interaction with a TS...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

For us it is challenging because we are not necessarily on Epic's foundation. We built a lot of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Relationship, Product

I can't really think of any challenges that we have had with Dorothy. Epic has been doing a really...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

There isn't a way for us to document SMART goals in the system. Those goals are part of a new push...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I would like to see how the improved scheduling abilities work in Dorothy. We still feel like it...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

Having the ability to see information across the entire spectrum of our organization is a strength....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

We have to tweak things quite a bit with the financial reports in Dorothy, like proofs. When we run...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There are minimal charges with Dorothy. I think part of it falls under our ambulatory license.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

In general, leaders in home health want to have information at their fingertips so they can help...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I know for sure the executive leader of this group would have said they wouldn't buy Dorothy again...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Code status is a big thing for home health and hospice to have documented. We have made some...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are mostly using another Epic system for electronic visit verification. There are always...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Quarterly updates have been much easier to roll out to end users, and training staff has become easier....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Value

MyChart is easy for patients to use. I’m highly satisfied with receiving our money’s worth because...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor is great with support. They are excellent at answering any questions I have. MyChart is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

I would tell someone looking into MyChart that if they can get Epic in there, they can get MyChart...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

I have been on multiple EHRs in my time, and all the others pale in comparison to Epic's. When I...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Some inadequate Epic people got shipped out. I remember watching an Epic trainer teach my colleague...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

EpicCare Ambulatory EHR works well when people know how to use it, but people need to get trained to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic is very responsive. Every time I have reached out to them with an idea, they have said that...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I don’t know why Epic doesn’t make certain things default settings in EpicCare Ambulatory EHR. I...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Epic is so expensive, and I don’t know the price tag, but I know about FQHCs. Because they are so...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Operations

Epic’s go-live was very rocky, but we have better support now. It took years to get here, but we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Value

I would tell providers that if they spent a couple of hours a year of elbow-to-elbow time with a...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

I’m still waiting for Hey Epic! where I can just tell Epic's system to do something. That has not...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There were some promises that Epic made to us that are coming true right now, like having our...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are issues with people getting angry at Epic for things that are not Epic’s fault. That is an...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Resolute Hospital Billing works extremely well for hospital billing. It accounts for all of the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

A lot of things have to be built within Epic's system for us to get any type of lessons or training...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic always overhypes their product. In the preservice realm with authorizations when we were...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I have always enjoyed Epic. If I were in the market for a solution, I would choose Epic's product...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Overall the product is good, but when I want something, the vendor says that they can't do it or...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

In the last year, Epic has been a little better, but they are still trying when it comes to care...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Product

There are a lot of functionality things that have occurred this last year with Epic. We have worked...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

One of our biggest issues with EpicCare Inpatient EHR is the search engine. The system has...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Product

One really positive thing that I want to give Epic credit for that they have really focused on...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship, Product

In the communication space, we do all of our alarms and alerts through Rover. We do Secure Chat...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Value

I always struggle with touting Epic too much, but they are the best in the business at communication...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Relationship, Product

Our struggle is that we have been with Epic for several years, so we have made our bed regarding...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations

Even though there are issues with upgrades, Epic really tries hard to fix them. Epic is trying with...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Value

Epic thinks they are perfect, and they are not. People complain. We are complaining on our side....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

Epic's system integrates really well with some of our other systems. We still have some issues...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We upgrade Cupid often, and we have to have downtime for that. That isn't necessarily Epic's fault....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

With Cupid, we train ourselves, so we have training teams for a lot of different areas in the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic constantly strives to improve and to listen to what different organizations need. Epic needs to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We have superusers for Cupid in each area. Those superusers are really hands-on about letting us...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The build of EpicCare Inpatient EHR is rather complex, but the advantage is that it makes things...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I would like Epic to improve their documentation so that it is easier to read and follow. They have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

EpicCare Inpatient EHR works pretty well. Because of the way the database is structured, we can...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is very responsive. We have been extremely lucky to get a technical service person assigned to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We upgrade EpicCare Inpatient EHR on a regular basis. The vendor delivers the upgrade, and if there...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Epic has a fairly complex way of charging clients. They have different discounts or price tiers...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Part of me wishes that we had gone with Epic for cloud hosting. That would have simplified our lives...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic's system would absolutely be my first choice because I trust Epic. When we give them feedback,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have seen some delays from Epic when we have had questions. We always get answers eventually, but...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Epic's systems are expensive, but I think we get a good return on them. I don't feel like Epic's...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

EpicCare Ambulatory EHR really meets our needs. The only places where it doesn't meet our needs are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The reason for me downgrading Epic slightly is that as far as interoperability goes, they have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have had a couple of add-on implementations where Epic was constrained with resources. They were...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation of Epic has gotten a little complex, but generally speaking, EpicCare Inpatient...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

MyChart is pretty easy to use and very simple. The graphics are very nice. As a patient, I can...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

We might need to change the wording so that patients understand MyChart better, but I have used...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

Getting our money’s worth is all in perspective. Epic's system costs too much, but we get our...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I would like Epic to improve data on the efficiency of people who are not doctors. They have Signal...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

EpicCare Ambulatory EHR works and communicates well, and it is nice between the practices. When I...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

With EpicCare Ambulatory EHR, I really like the integration with what we have and that there are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic generally does a very good job in terms of the quality of their code. We have had very few...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We leverage Epic's university for our ongoing end-user training for new hires. From an IT...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Some of the transactional fees for API processing where we have third-party systems plugged in to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

From an upgrade standpoint, we effectively manage the upgrade process in-house. We don't really...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic LTC is still on the earlier side of the product life cycle. But Epic does a decent job of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations, Product

It was difficult to get Community Connect. Our medical staff was somewhat resistant because we did...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The functionality has done what we need. However, we still grapple with how to meaningfully get out...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We have a statewide health information exchange, and we send and receive data to non-Epic users...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

In a small hospital, we wear many hats. So it is quicker to get things done in a smaller setting...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations, Product

In the past, certain things weren't necessarily available to us. For example, our host organization...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

Unless our users are already experienced with Epic's system when they come to our facility, it does...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

The host organization could give us more ongoing optimization opportunities. I'm not sure whether we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

As far as getting our money's worth goes, we would like to pay less, but using Epic's system is an...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We have regular check-in meetings and feedback for any outstanding issues with our host...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Our process improvements could be better if the EHR would help guide documentation in certain ways....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

We have a specialty, and it has always been disappointing that Epic's module for that specialty is...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Value

It is hard to recruit IT support to our community. When we were researching EHRs, one of our...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are no published standards for the substantial time needed to build, review, and implement...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

The oncology area is evidence based. It includes complex treatment protocols. Those protocols are...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our implementation with Epic was a serious undertaking. It was a feat, but we were able to get all...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have had multiple client managers. The first person that our host assigned to our system was...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

The Community Connect EpicCare EHR product itself is good. It does what it is supposed to. I'm...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our host organization does have a help desk, but they have an automated process that will close our...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

During implementation, there could have been better communication in terms of making sure that we...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We had the upgrade itself, and then we had more updates for Community Connect. One of the updates...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Based upon what I hear from my analysts who have become credential trainers as well as what I have...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Community Connect is meeting our needs, but there are a lot of missing things just based upon the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We went with the Community Connect model because the acquisition costs seemed favorable. Because of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If it were my decision, I would buy Epic directly. I want more autonomy and control over features...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are a lot of clicks and a lot of steps within Resolute Hospital Billing that could be...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some of the information and how it is displayed in Resolute Hospital Billing is difficult to put...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We don't have as many reporting capabilities in Resolute Professional Billing as we do on Resolute...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

One of the struggles that people have who work in both the inpatient and outpatient areas is the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

With ambulatory patients, we can typically see group schedules. If I am looking for my schedule, it...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are things that I like about EpicCare Ambulatory EHR. Its user interface is very helpful. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would like it if the out-of-the-box emergency department tracking board in Epic's ED application...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Epic has the evidence of a cohesive strategy when it comes to making it easier for physicians to do...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Our organization has merged with another group in another state, and that area uses Epic's systems....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic could enhance their symptom-checker app. The app we built covers more diagnosis codes than...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Everything is going well with MyChart. Patients can get pretty much anything that they need through...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I like the fact that Healthy Planet allows us to give an overall view of our population. It allows...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic keeps all promises, and they are very conservative in what they promise. They are very honest,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Running reports in EpicCare Ambulatory EHR is easy. All the information we could ever want is there.

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

If I were in the market for a new EHR, I would probably stick with Epic's system just because I know...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Something that could be improved would be just adding coverages in registration. We would like to...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic has a community almost like a town hall where many problems and potential solutions are identified....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I really do like the ease of use for the end user for Resolute Hospital Billing. There is an...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is very transparent with changes, and they provide an immense amount of information to their clients....

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Guarantor summaries are comparable to hospital billing, but adjustments to guarantor summaries would...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We would like to see the system's charge transfer process be improved. That is a manual and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Epic's systems are extremely customizable. That is one of the reasons that the product is so...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is easier to make adjustments in the professional billing area than it is in the hospital billing...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are really happy with the support that we receive from Epic. Epic's people are very present. We...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There is nothing unexpected in Cupid. There have been a lot of developments with AI and user...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic has a really good system. They push notes out to us in advance. We have a technical services...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We train users in Cupid ourselves. The vendor doesn't do that training. Epic has good training...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Cupid's upgrades have been standard. For a while, we were scheduled to take upgrades right after...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Epic is able to share different institutional experiences with ongoing regulatory requirements from...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The product supports my organization’s integration goals because of the vendor's general push toward...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic's support team is very responsive. Epic is always looking to develop and update products and...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

It is pretty evident to me that Epic is the market leader after working with other EHR vendors. Epic...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Epic is doing a great job with training. They were doing a lot more classroom training on-site. The...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

I’m looking to see the development of Epic’s mobile products away from the desktop model of...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Secure Chat, sometimes we struggle with people putting time-sensitive, clinical information in...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Secure Chat is a great communication tool. It allows us to talk to our colleagues across the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Once we learn how to use and maneuver in EpicCare Inpatient EHR, the system is easy to use. It takes...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Part of the reason Epic pushes away from super days is at least in part driven by insurance...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Epic, in some places, enables good continuity of care. In other places, they limit it. Epic's...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are some patient safety holes in Epic’s design. Epic tries to push various solutions that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Some of the Epic staff doesn't understand the human factors that play into this, and we can tell...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

I would tell a friend that Beacon is simultaneously awful and the best thing going on; that is my...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

The people I work with directly at Epic are wonderful, lovely people. Epic in general has very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are some things that Epic does well. There are certain pieces of functionality that actually...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Beacon is fine. It is the best of a bunch of bad products. It does not have the functionality to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The way Epic recommends we do our chemo ordering drives me crazy. To give a dose of chemo, most...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

If someone asks me what the best EHR for my specialty is, I would say Epic's product because I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic is a multibillion-dollar company, yet they are trying to crowdsource everything and not...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Sometimes I shouldn't give the next dose of chemotherapy, but now the dose is double-signed and made...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Rather than go through the work to have the Beacon interface do all the things that Epic would need...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are satisfied with Epic because of our experience with the vendor. They have a really good...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the problems I have with Epic is that the company is so big that I don't feel like they are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The scheduling is built into the treatment plans that we set up for our oncology patients in Beacon,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One thing that is difficult with Beacon is that every job code has a different login. Nurses log...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For training, all we ever end up getting from Epic are tip sheets, and I think videos would be...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we did the Beacon implementation years ago, there were a lot of promises made to us saying that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is really not a whole lot of participation at the executive level from Epic with various parts...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We always need more training. We would like more customizability for the training to match what our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Product

I am pretty satisfied. I don't think Epic overpromised anywhere. They were reasonable with what they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The complexity of MyChart's setup on the admin side has made it very difficult to get it to work the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

Earlier when we implemented, I don't think I would have been satisfied with the quality and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The advantage of Cupid is that it is fully integrated with the clinical and structured reporting...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

I would tell someone looking into the product that they should invest the effort up front in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

Epic now has a pretty clear road map, and there are mechanisms to engage with that road map for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

From an improvement standpoint, there are workflows that relate particularly to trainees, like using...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With Community Connect EpicCare EHR, I like that I can see basically what is out there and what...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The host site trains us on how to use Community Connect EpicCare EHR basically. They tell us very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If I were the vendor, I would have physician billing and hospital billing be very similar in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Resources are limited. Our host has their resources, and sometimes they aren't able to help us as...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I would buy Epic's EHR again but not the way that we did. I wouldn't go through another facility....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a good deal of safety checks built into Beacon. It is also helpful that it is so pervasive...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I'm imagining there is some reporting functionality in Beacon that I am not familiar with that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The issue I have with Beacon is the ability to clearly see what is happening between inpatient and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We use the Hierarchical Condition Category, and that has gone really well for us. Epic has...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of Epic's strengths with Health Planet is it is in the EMR. In another vendor product, that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Most of the Healthy Planet end-user workflow is ambulatory build. And it can be complicated, from...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We only push to Epic what we need for operational use. That is why, for me, interoperability is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Epic has a really good line of sight. They understand where Healthy Planet needs to go. On Compass...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s upgrades are fine. Epic has a pretty streamlined process and is continually putting updates...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Two of the reasons why we chose Epic were their market dominance and the amount of development...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The quality of support is very dependent on who the TS person is. We have some amazing TS people in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

EpicCare Inpatient EHR is pretty easy to navigate, and it is pretty user friendly. I use EpicCare...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic started with building hospital systems, so some of their offerings are still very hospital...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has been a great partner. They have kept their promises. I would tell customers who were coming...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

EpicCare Ambulatory EHR was either the same price or slightly cheaper than our old EHR, but it...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We are doing the upgrades that Epic recommends every quarter. There is a ton of work that goes into...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I think that satisfaction with the product is somewhat limited by our internal failures to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Epic's systems are highly configurable. Now that we are on Epic's systems, we can outsource all of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

The trajectory of Healthy Planet is going to be very similar to Epic's trajectory with their other...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

A lot of the functionality that meets our needs is dependent on merging data science tools along...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

Healthy Planet has been doing well. However, there is a widespread disconnect between the enterprise...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty

There is going to be an arms race with health systems. We will have to see whether third-party...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Operations

Our actual implementation of Healthy Planet was very sparse. It isn't an actual platform, and it...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

The up-front cost of Healthy Planet is pretty exorbitant. It is like going to a very nice Las Vegas...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Healthy Planet works really well within the Epic suite, but it only works so-so externally. Compared...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The only things that we aren't happy with about Beacon are some company-wide decisions that affected...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Beacon is easier to use than any other program that we have seen. That is why I want to rate it so...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our team does all of the training, not Epic. We have to tweak some things to make the system work...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We used to use a recruitment agency. The big part of using Epic's systems is that everything is one...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

With all of the applications, Epic is good about letting us know about functionalities that are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have been very happy with Beacon so far. There are little things here and there that we wish...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

MyChart certainly pulls in information nicely from other folks who are on Epic systems. It doesn't...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

We always pay through the nose for Epic, but MyChart is probably worth it. It is so tough to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

I like MyChart. MyChart works pretty well. For overall ease of use for patients, MyChart is pretty...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations

Epic is a little better than average in terms of implementation. Epic isn't horrible, but they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

It is hard for me to separate Epic’s proactiveness for the different modules. Some Epic modules are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Healthy Planet still has a lot of trouble pulling things in from other places. It still ingests data...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

My satisfaction with Epic hasn't changed for a couple of years. I sort of like Healthy Planet, but...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

I deal with our host more than Epic, although I do have Epic contacts, and they are great too. Using...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We love the software. If people are looking to build a rock-solid business that allows them to scale...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

This year felt like a marked change with Epic where the vendor wanted to charge implementation fees...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

A big pain point has been Epic’s responsiveness in terms of implementation timelines. I bought...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

What would increase my satisfaction with the overall product quality, including upgrades, would be...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have named individuals we work with, so we aren't reaching out to just a phone number for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

There is a bit of a gap in support for longer-term care. The system is a little less optimized in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We get really great tangible outcomes that we are able to measure from implementing Epic’s features;...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

The reason I'm not fully likely to recommend this solution is that in a similar organization to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The training is classes where we are sending analysts to get additional certifications, and those...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We have had a lot of things going on with MyChart recently. For example, sometimes we get a bunch of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Epic has helped a bit with patients finding the right functionality in MyChart. Sometimes people...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

MyChart is the patient portal that is connected with Epic. Patients can log on to interact with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

There are things that come up that we need some Epic development on. We will open Sherlock, and some...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic’s technical services do a great job of providing support for us. My team touches base with them...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Our host does a pretty good job in the background to keep us current and up-to-date, so I wouldn't...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Operations

Wounds take time to heal with any EMR transition, but I would decide again to go with our host’s...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We went from multiple EMRs to Epic's system. Obviously, that was a big selling point. It would have...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The ability of our medical staff across departments to transition care has been excellent. We do not...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Going live as an Epic Community Connect site is always challenging because we don't have as much...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

One of the challenging models Epic has is superusers. Those are difficult to grasp, especially for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Training is difficult for our host’s version of the system because each variation of the system is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

One of the complaints we see from physicians is it feels like they are sold on a bill of goods that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

We had our agreement in place, and our host was very open, cordial, and understanding if we had to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have a leader assigned to us who we routinely work with on priorities and projects. The leader...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One of the things that makes it challenging for a larger health system to provide the system to a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would recommend Healthy Planet based on some of the functionality that we use and the support that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

We use Compass Rose within Healthy Planet; Compass Rose is tailored specifically for ambulatory case...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

There are still probably a couple of gaps where we have to go outside of Epic, like for some of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We are tethered to Epic. We pay for the suite of services, so it is more bundled. Healthy Planet is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My team has a very close contact person with Epic. We meet regularly, and they have a ticketing...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We don't really get training from Epic on Healthy Planet. We have our own training team that we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic is pretty transparent on functionality and upcoming functionality. They don't tend to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

In terms of the product driving tangible outcomes, it is hard to say because Healthy Planet...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We get pretty regular executive attention.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish that some things from Epic would come out a little faster. On several occasions, we have been...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We would love it if EpicCare Ambulatory EHR could be cheaper. Epic charges a pretty penny, but they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic's customer service model is phenomenal. The vendor has high standards, and if there is ever a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The amount of self-service information that Epic has is phenomenal, and Epic's user web is really...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The only thing that I would want Epic to improve is our service times. Right now, we are running a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I do like that the community providers have access to a system that is phenomenal. Epic is number...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When I compare what Epic was several years ago, there have been so many upgrades and improvements...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have had a couple of issues since the go-live. While we were building the system, I wanted my...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We are charged for everything, even for the people who come to do training. The quality of the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

Coming to this organization with my knowledge of Epic, I felt that I had a lot more control over how...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

When it comes to training people on Healthy Planet, we ultimately have to do that on our own, and we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty

I would purchase Healthy Planet again because it provides one complete point of perspective for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Some of the tickets that we have sent to Epic have gone unresolved. We ask for complicated things...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

The vendor could make things easier for us by reducing the time it takes for us to complete tasks in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

We experienced some unexpected things with the vendor's charges. Whenever new AI comes up, it is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Epic still views some of their systems as separate, like Healthy Planet and Caboodle or Slicer...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Hospital Billing’s biggest strength is its ability to put in automation and logic. We can...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Hospital Billing has a lot of statement hold logic or system statement hold logic that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Resolute Professional Billing is a struggle. If Epic could make it function more like Resolute...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would say the strength of Resolute Professional Billing is that the view of it for the end user is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

From a Beacon oncology perspective, it would be nice to be able to get a larger snapshot view of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Sometimes in its versatility, Beacon becomes a little more cumbersome, especially when we have...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The initial implementation of Beacon taught us how to use the system. This may be true for some of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I have concerns about clarity and safety around treatments, especially therapy plans. Therapy plans...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We went with Epic's Beacon system because as a network, a plan was derived to move everything to one...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our previous product was built from the ground up and designed for cancer centers and oncology...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

With Epic, we have an escalation structure that goes to a person that is specifically an expert in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat integrates so nicely with Epic's EMR. Any third-party solution would not do that. Secure...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I would like Epic to make Secure Chat’s notifications more customizable. Also, the biggest challenge...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic really does customize our client support team that we work with. That is one of the things they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We had an external vendor that wanted to partner with our organization and do some of the things...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic obviously has some opportunities to improve the ease of use of Resolute Professional Billing,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Training might be something Epic could improve on. They have good testing for the implementation on...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

I think Epic is still number one in the industry, so I don't know that we would ever switch away...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have had good upgrades and releases with Epic because they lay out a road map and the testing....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Hospitals are more complex than the ambulatory side, so Community Connect EpicCare EHR has to be...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our host organization brought in external resources for our training, and we weren't a huge fan of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Coming off of our previous EHR system, one of my favorite things about Epic is they aren’t a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I do have access to some of the direct Epic training, and that has been very useful. It is a bit...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Community Connect EpicCare EHR just flows nicely. We can split our screens and easily toggle from...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

This is a very specific thing that isn't really too important, but I would like to have the ability...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Community Connect EpicCare EHR is user friendly with robust reporting. I am very happy with the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Healthy Planet aggregates data and provides prospective opportunities for improved Hierarchical...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Value

Support from Epic for Healthy Planet is good. I wouldn’t change much. We receive our money's worth,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

A lot of time is spent on the user end to validate the codes identified as potential opportunities...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic keeps their promises overall. If there is something they can't implement, they do a good job of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The functionality in EpicCare Inpatient EHR is so much greater than what we had in the past with our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Secure Chat is a good functionality that Epic introduced because folks have been looking for ways to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Part of the problem with Secure Chat is that it can sometimes be very intrusive. If we have people...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

Epic's handholding during implementations is good. My experience with the vendor's customer service...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The one thing that has always been difficult about EpicCare Ambulatory EHR is the way it is divided...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Epic has a lot of their own training materials and web pages that they can use for things, but they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

EpicCare Ambulatory EHR is the only EHR that I have ever worked on. In my experience, working with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

EpicCare Ambulatory EHR is always improving. Recently, Epic has been trying to get more...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic has the largest EHR or the most adopted, so we get a lot of customization. There are a lot of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

The Secure Chat upgrades have been pretty seamless and do everything that Epic says they will do....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic keeps working on improving things for Secure Chat, but sometimes I wonder why they didn’t bring...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support from Epic is very good. They reach out regularly, meet with me, address my concerns, and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Cupid meets most of our structured reporting needs. It is easy to use, but it doesn't have an...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If Epic makes a promise, they keep it. But there are a lot of things that Cupid just can't do that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

We put a lot of effort, time, and money into Cupid. We are not getting rid of it. We really wouldn't...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

I want quality and revenue, and I want them now. That is a huge undertaking. The vendor wants to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

I'm sure Epic is going to nickel-and-dime us to death like everybody else. Nothing is free. The next...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Recently, we have had some bumps just because of staffing changes on Epic’s side. But overall,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Cupid is cardiology specific, but the build is more cumbersome than the build with a vendor I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There have been some bumps with upgrades. Sometimes Epic will promote a new functionality in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I definitely think EpicCare Ambulatory EHR is a good value, but I wouldn't say it is a bargain.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

EpicCare Ambulatory EHR is pretty complex and challenging, and there is a learning curve for it....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There are tons of ways to look through the data in EpicCare Ambulatory EHR. The challenge for us is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I like Epic because there is a lot of standardization. There is ease in pulling data from different...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The only thing that can be confusing sometimes is that each person can customize their Epic view to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

If we are willing to put the sweat into Healthy Planet, we can make the tool do some amazing things....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The Chronicles version of the Healthy Planet database does work well, but when we have to move its...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic has some really good people. They have a committed workforce that does care about the customer,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We want more simplified processes to take metrics and data that we refine in Healthy Planet and have...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

Healthy Planet does cost a lot of money in personnel time. The time cost is not actually with the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The reports could be simplified so they load faster, but we do need critical data to validate things...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The interoperability with Healthy Planet could be done better. The system is not really built to be...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

When we are trying to do things at scale, we may want to pivot into the cohort and see them in the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

There was a lot of proactive engagement from the person who was running Healthy Planet; that was...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have always said Epic stands out in two things. The beauty of Epic's system is that everything is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic has gotten a lot better about charging because before, they charged for every little thing, but...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic has a pretty high turnover rate with the technical support staff. We have been very lucky in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Epic is good about telling us when there is an issue, like when something is broken or when there is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We really don't base any workflows on Secure Chat because it is an optional technology. People can...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product, Value

The biggest challenge we are facing with our communication strategy is interoperability between the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

In some cases, Epic doesn't charge for something when they should and could. Other times, they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

One of our big needs and the reason we are using the Secure Chat product today for clinical...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

A lot of the feedback that we got on the training from Epic was that the classes were fabulous, but...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We like the security of Beacon. It has all kinds of different safety features, and that is very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has a person assigned to our site and a Cupid TS person assigned to us who I can reach out to....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We are very happy with the quality of Epic’s implementation services for any recent upgrades. Epic...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I know Cupid at a high level, and I don't hear any complaints about it. The system does what it is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is constantly innovating. We don't have any concerns there. I'm sure there is some stuff on the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Cupid has all the features we need. Epic is constantly improving things, so I always feel like there...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

EpicCare Inpatient EHR has lived up to the hype. It has been an excellent system. Our nursing staff...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As far as support goes, the technical support staff members that Epic assigns are fantastic. They...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has a good pulse on what the healthcare industry is looking for overall. They are pretty...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

EpicCare Inpatient EHR has been fantastic. It has really helped to drive a lot of nurse efficiency...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

With Secure Chat, we knew what we were going to get. We talked to other organizations, and we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Secure Chat has some limitations. It doesn't do some things that other basic chat communication apps...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

Epic is very innovative. The AI world is leapfrogging, and that will be a game changer. AI will...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Secure Chat is improving. It is integrated with Epic's other systems, and it has some features that...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

We had to do a lot of training for the system ourselves, but we got materials from the vendor, and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

Most of our challenges didn't have to do with Secure Chat. They had to do with integrating Epic's...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I have been told that it is easier to get ahold of folks with Secure Chat than with other solutions...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Everybody is pretty happy with Beacon as far as I know. I don't hear any comments from those above...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Beacon is a complicated build. Some of the dosing capabilities around carboplatin, which doesn’t...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is great about communicating some of the changes in the solution and with functionality. They...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Beacon is great because it is customizable to everybody's unique preferences. However, sometimes...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One strong feature of Beacon is that if we have someone receive their first cycle of chemotherapy...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

With the chemo consents in Beacon, if the patient doesn't have a preferred language other than...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

With Beacon, I like the fact that we can track our outpatient interventions in the flow sheet...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

A strength of Beacon is the ability to have all the appointment requests, lab orders, and call...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

With MyChart, we have had great adoption as we have moved away from our old portals. MyChart is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Using MyChart has been great. We are a small hospital, and patients who also go to other...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Epic is by far the best vendor I have ever worked with. I have been working within the revenue cycle...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic has rubbed me a little the wrong way with training. If we don't go on campus, we are not...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

If we have new billing regulations or something coming up, Epic sees that. They have people tied to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When Epic introduces new things to the market, they are still learning some of the new things. But I...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

I have heard some feedback from the analysts that Resolute Hospital Billing may be falling short in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

If there is anything wrong, the analysts interact with the Epic support people, but if I need to go...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic's system is very complex. The good part about it is there are lots of checks and balances. It...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We would absolutely go with Epic again; we are an Epic shop. The Resolute Hospital Billing module...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

With Epic, there are some things they charge us for that surprise us. That doesn't happen often....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With upgrades or anything specific that we are implementing and need Epic’s services for, the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

A big part of the mental health world is accessing checklists and data from people outside of Epic's...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic has a data aggregation warehouse that collects data from all of the Epic instances across the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

The tricky thing about outcomes is that a lot of our Epic implementation was due to local work and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

It has been a while since I have been a new user of the system, but I would rate the system pretty...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic could improve some minor order-related things and update the medication lists. But Epic has...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we have a concern with Dorothy, we usually put in a work order and tell Epic what our issue is,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the biggest reasons we like using Dorothy is the interface with our electronic medical...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic LTC provides us with everything that we need that I'm aware of so far, and we have tons of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We do updates based on CMS regulation changes, and Epic provides us with a step-by-step checklist of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Value

We are meeting with Epic to talk about certain things that we would like to have happen in Epic LTC,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

On the therapy side, Epic LTC doesn't provide the functionality based on the way that we currently...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Sometimes there are places where certain things will be on third-party systems rather than on Epic's...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Relationship

Epic knows their product. If they say that we will be able to do something, we might not be able to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

I have to recertify every so many years, and I have to keep up with new-version training, and Epic...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic is our EHR, and even with issues, it is much easier to have something like Epic LTC that is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

With Epic, I know we have some charges for certain reports that seem a little high, but I don't know...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

The transition to Epic was a little rough, but we are set up now, and transitioning to a different...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is a little slower when it comes to working out new features or certain requests that we have....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There are definitely personnel resources with Epic, but it can sometimes be difficult to get to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic has been ahead of the curve on a lot of the industry buzzwords like AI and machine learning....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like Resolute Hospital Billing’s reliability. We are remote hosted, and that process has gone...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product, Value

I like Epic’s commitment to innovation. I have worked with a lot of different EHRs in the past, and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Epic’s road map looks like a good plan and has a lot of good things.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

There are lots of different ways to accomplish certain things in EpicCare Inpatient EHR. We can...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We switched to Epic because we weren’t integrated across the board with our previous vendor. That...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have a great team from Epic that is very present, and they give us overviews of upcoming upgrades...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have to go through some layers to get to someone empowered to solve our problems at Epic....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Healthy Planet does a lot of things really well. Epic defines what good data is, and I can...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Epic is working on their VBC road map for their analytics, and that continues to be important. That...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic needs to expand more on operational sensitivity. It is almost more like operational awareness....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The problem with Healthy Planet is it is sometimes inflexible. We can't make it do what we want in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am pleased with Epic. We can get to a problem solver easily. It is a different level of support. I...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product quality of EpicCare Inpatient EHR is high. I don't see any kind of general ongoing...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I don't know how much we paid for EpicCare Inpatient EHR. I know we paid a lot, but I just don't...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic's system is obviously one of the most highly used tools, so people typically come with...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Value

Epic is reverting back to requiring people to go to Epic's headquarters in person again. When...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic’s customer support team meets with us quite often, and Epic is really good at training.

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we first went with Epic, the account notes were on our storyboard, which was accessible and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Community Connect EpicCare EHR is great. We have had no problems or issues. We have recommended the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have never had a problem with Epic’s customer support team. They are very efficient and fast. They...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is very open to the idea of us talking to their developers. Their developers take our thoughts...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The training for Healthy Planet is good because Epic usually gives us a dedicated technical services...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic can be a one-stop shop for EHRs, but they do not keep their promises all the time; then again,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic owns EpicCare Inpatient EHR, so they intend to optimize running their system the best of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Epic is ahead with being proactive. They do a lot of strategic education on information they have...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Epic keeps rewriting the UI, but the system is still an older product. Hyperdrive is not made...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

The only negative to Epic is their inability to give us written SLAs. Epic can host for us, but...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I have talked with Epic executives. How they run their business is truly very friendly. That friend...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

Certainly, Epic is getting better at interoperability. For many years, Epic was in denial, and then...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

The system is stable. It never crashes or fails from a software perspective. Epic’s upgrades work....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The Epic project never ends. We have to constantly optimize this thing. We get so many requests now...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Epic is Epic, so they follow their own methodology. But I am very happy with Epic. Even with their...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Epic doesn’t take everything into consideration when implementing enhancements. I suppose that is a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Epic oftentimes promotes or demonstrates things in a perfect world and doesn't really bring in any...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Epic’s upgrades have had many more issues in the last couple of years. We are frequently getting...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When we go in to pull a patient who has been seen in the clinic and is not an inpatient, and we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

In terms of integration, there is nothing the vendor can't do. Also, we have never had issues with...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If having the right level of integration means interoperability or the ability to communicate with...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

From a physician-user standpoint, I think Epic needs to communicate better what their system is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MyChart is pretty easy for the end users. Integration is pretty good. There are a few features where...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Based on my experience with Epic, the process of development and getting updates on features we want...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have experience with several EHRs that I have used in the past, and EpicCare Ambulatory EHR is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic has steering boards for all different disciplines and specialties. Some of the board members...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Like most institutions, we are probably an update or two behind the latest version. Most...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic has a good vision for where they are going. I think that one of the solution's strengths is...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Revenue cycle applications like Resolute Hospital Billing are very difficult to use. And that is not...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

During upgrades, Epic makes themselves available. They are online during the downtime and for all of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Epic’s system is catered to a very standard managed-care model. So when it comes to our state, we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In the space of AI and automation, other applications, like clinical applications, have a bridge,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Epic is like an iPhone. Things work great as long as we stay within their universe and use their...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation is a big lift. The resources we have been provided to help build the foundation...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The work that Epic has done to move to Hyperdrive is really good. They tried not to change a lot of...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

One feature I would like to see in EpicCare Inpatient EHR is the ability to do scripting in order...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Epic is working on some good stuff. Diagnosis Aware Notes is going to be a good functionality. The...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

The downside of Epic moving to Hyperdrive is that the release of other new features was slowed by...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

When we ask Epic to create a report for us, sometimes they tell us that they can’t create one or...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes it takes a while to get results from people at Epic, so it takes some time to even figure...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

There are still a number of documents that live in a folder, and Epic is making some progress to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

I like the ability to receive notifications however the patient chooses, whether that is text,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Our host’s bill doesn't really go up besides the regular percentage every year. We don't really get...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We get complaints from our cardiologists about Cupid from time to time. Our people want something...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Epic doesn't avoid extra charges. When we try to do module implementations, it is mind-boggling to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Community Connect EpicCare EHR has been an interesting install. On our regular executive meetings,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The improvement we would like to see in the product is how our host sets up lab reportables and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our host had training, and they had to have continual meetings. For a while, we were still trying to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is so intuitive. It is smart, and relevant things present to us. We get female things...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our host didn't have something figured out with billing, but that has recently been fixed. We can...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

If we let the system do what it is supposed to do, it works. I love the work queues and how the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

The struggle with our host has been their understanding of professional billing versus hospital...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I like about Community Connect Resolute is how we can set up different rules to make things...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our billers got training from our host, but we had a lot of manual processes in place from legacy...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

The one thing that we are missing in Community Connect EpicCare EHR is the ability to have clinical...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

The Community Connect EpicCare EHR system is amazing, but some of our providers are not keen on it....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Value

Community Connect EpicCare EHR is superior to anything out there right now. My only caution is that...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One thing that has gone well is that we have had a lot of support. Epic's support is really awesome....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

MyChart does provide a lot of use, but there are a few things in the user interface that could be...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic delivers new technology; we are just not configured to adopt all the new technology yet, so...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ease of use is definitely getting better. As an example, Epic has kind of redone some of the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

My satisfaction with the vendor’s executive involvement is primarily because my executives have a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are things that are a little bit different in our facility type as opposed to general...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If I were hypothetically in the market for a new core EHR or PM solution, for now I would still go...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We support nutrition, and there are so many tube-feeding products out there, so Epic needs to make...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Having people on-site when there is an upgrade and having the most knowledgeable person on-site to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic provides options, and then we can customize the system to our own institution where we need to...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When we look at the build on some things, there are still some things that are very primitive, and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic could be better with their proactive support. A lot of times, they wait for us to contact them...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In the big picture, Epic is especially good at sharing what they are currently working on and then...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are some areas that I support that I can't believe Epic hasn't developed modules for. Every...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

We are working with other vendors on some communication devices. I think Epic really works well in...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Each area has an Epic person assigned to them, and I know from past upgrades that they have been...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I have worked in enough institutions where we have used Epic's system to know that it is definitely...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We like the functionality and configurability of Resolute Professional Billing. Even if we come...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What Epic's system doesn't do such a good job of is identifying when it is about to generate a...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Prior to using Epic's system, when we were working on legacy systems, we often found out that we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

With Epic, the story is that it is all about picking the right host when using the Community Connect...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The host we are with initially started out with a fairly flat model, and they have started to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

In general, Epic's EHR has kind of come to be the standard for EHRs. The fact that it is integrated...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF