Epic Suite Comments

 
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User Commentary

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Director

Functionality and Upgrades

EpicCare Inpatient EMR has a nice interface and a lot of opportunities for customization. But I also...

Sep 2020
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Manager

Other Observations & Comments

Our host is a very large company, and we are very little. I can make a decision on the spot, whereas...

Sep 2020
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Director

Service and Support

EpicCare Ambulatory EMR is very good, but some stability and support would be helpful.

Sep 2020
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Director

Functionality and Upgrades

Opinions about EpicCare Ambulatory EMR seem to depend on who is talking. For instance, my doctors...

Sep 2020
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Manager

Lessons Learned

Some implementations that we have done with Epic have been awesome, but there were some teams that I...

Sep 2020
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Manager

Interfacing and Integration

We are a little different in that we don’t have the same equipment that our host normally uses. But...

Sep 2020
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Manager

Lessons Learned

I would tell our host that how they deliver the Epic product needs to be changed. I would like them...

Sep 2020
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Director

Interfacing and Integration

Epic is quite good when it comes to interoperability. I don't think that there is anyone out there...

Sep 2020
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CCO

Service and Support

The vendor keeps most of their promises, but it would be a stretch to say the vendor keeps all of...

Sep 2020
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CCO

Relationship

We have an excellent account representative assigned to us. Our account representative is super...

Sep 2020
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Manager

Other Observations & Comments

When we moved to Epic, we did a virtual implementation because of COVID-19, and it was horrible. I...

Sep 2020
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Manager

Interfacing and Integration

I think the EMR works as designed. We have moved completely to Epic, so we are a completely...

Sep 2020
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Manager

Implementation and Training

The training from Epic was so high level that it really was not useful. I think for people on the...

Sep 2020
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Manager

ROI / Cost (care and feeding)

I think we got a great deal on Epic. We had a monetary incentive to go live with Epic, so we went...

Sep 2020
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Manager

Future Outlook

I think the lack of functionality is all related to our build. Anything that is lacking in the...

Sep 2020
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CEO/President

Service and Support

I would give our Community Connect partner an A for supporting us through the COVID-19 crisis. Our...

Sep 2020
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CEO/President

Relationship

Things with Community Connect EpicCare EMR have gotten progressively better. A lot of that is...

Sep 2020
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CEO/President

Service and Support

My Epic BFF and another individual are on calls with us and are really receptive. I haven't had any...

Sep 2020
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CEO/President

Functionality and Upgrades

There is still enough frustration amongst some of our doctors that would like to see the Community...

Sep 2020
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CEO/President

Other Observations & Comments

I like to see what is next at Epic's user group meeting. I also like to hook up with some of the...

Sep 2020
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Analyst/Coordinator

Service and Support

The support during the COVID-19 crisis has been tremendous. Our Community Connect sites have come...

Sep 2020
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Analyst/Coordinator

Implementation and Training

I would probably not buy Epic's system again. Since the training was launched, it hasn't been all...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I wish the system's ease of use were better. I see potential in Epic's system, but there is always...

Sep 2020
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CEO/President

Functionality and Upgrades

I don't personally use the system, but based on what I hear from the providers, the system provides...

Sep 2020
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CEO/President

Functionality and Upgrades

The system works very well, and we are happy with the product. I believe the vendor keeps their...

Sep 2020
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CEO/President

Functionality and Upgrades

With Community Connect EpicCare EMR, there are different needs related to follow-up care from the...

Sep 2020
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CEO/President

Functionality and Upgrades

The system is quick. It is easy to understand the information that is available at our fingertips...

Sep 2020
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CEO/President

Service and Support

There are a lot of new initiatives and ongoing trainings. I would say Community Connect EpicCare EMR...

Sep 2020
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CEO/President

Functionality and Upgrades

The product is probably working as designed, but I wouldn't give it the highest score. That may be...

Sep 2020
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CEO/President

ROI / Cost (care and feeding)

Given my experience at other hospitals, I would say Epic's software would always be my first choice....

Sep 2020
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Physician

Service and Support

In terms of Epic's support during COVID-19, they did add a certain sheet, but it became useless. It...

Sep 2020
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Physician

Relationship

I wouldn't say that our host site keeps all their promises. I have never talked directly to Epic....

Sep 2020
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Physician

Implementation and Training

The training was set up for our host site and didn't seem to apply to our practice very much. We...

Sep 2020
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Physician

Interfacing and Integration

I would give a high rating for integration because that is the whole point of why we have the...

Sep 2020
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Physician

Technology

The product is a beast, and it isn't the smartest beast. We can't manipulate things to work in the...

Sep 2020
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Physician

Technology

We keep having to work from the point of view of what the Epic software can do rather than the point...

Sep 2020
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Physician

Service and Support

We have access to Epic's support through our Community Connect host, but our host wants us to fill...

Sep 2020
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CMIO

Technology

Overall, Epic is doing a very good job. They are on the forefront of EMR technology, and from what I...

Sep 2020
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CMIO

Functionality and Upgrades

Epic does deliver new technology, but it doesn't always meet our needs. Epic's process of updates...

Sep 2020
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CMIO

Functionality and Upgrades

We can delay Epic's quarterly upgrades to some extent, but the more we delay, the more complicated...

Sep 2020
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CMIO

Service and Support

Epic has done quite a bit to assist us with COVID-19, and they are trying to stay on top of it. But...

Sep 2020
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CMIO

ROI / Cost (care and feeding)

Epic doesn't nickel-and-dime in the traditional sense. We are guaranteed to have everything we first...

Sep 2020
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Analyst/Coordinator

Lessons Learned

Epic trains the trainers, and then the trainers train the whole organization, and we do the ongoing...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

One of the things our providers struggle with is medication reconciliation on the inpatient side. No...

Sep 2020
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Analyst/Coordinator

Service and Support

For the Community Connect platform, our host has a care tech team, and sometimes that is not the...

Sep 2020
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CEO/President

Service and Support

I would say that we don't have the level of autonomy that we expected. I don't know whether that is...

Sep 2020
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CEO/President

Service and Support

When I first got here, one of the complaints was that getting new user access was quite an ordeal...

Sep 2020
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CEO/President

Functionality and Upgrades

New user access is one thing, but the host could work on improving the process for someone who...

Sep 2020
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CEO/President

Functionality and Upgrades

I hear that most of our host's hospitals are large PPS hospitals, whereas we are a critical access...

Sep 2020
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CEO/President

Functionality and Upgrades

In terms of the Epic product, our folks are very pleased. The feedback that I have gotten is that...

Sep 2020
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CEO/President

Service and Support

I hear the most complaints from our stakeholders about the host side. We don't feel like the host is...

Sep 2020
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CEO/President

Functionality and Upgrades

If somebody hasn't logged in or changed his or her password for the last year, there is a hard...

Sep 2020
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CMIO

Functionality and Upgrades

The usability challenges that we experience in EpicCare Inpatient EMR are a combination of us...

Sep 2020
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CEO/President

Service and Support

Epic keeps all of their promises. It always takes longer than when we want those promises to be...

Sep 2020
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CEO/President

ROI / Cost (care and feeding)

Epic avoids charging for every little thing. It has to be a fairly big interface change for us to...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

We are stuck with a low percentage of patient calls through MyChart. Of those calls, 90% are...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Incorporating texting would be pretty key. Even though patients can click on icons in the app, they...

Sep 2020
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Manager

Functionality and Upgrades

I only maintain the system, and I helped implement it. I do like that users can view the entire...

Sep 2020
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Manager

Functionality and Upgrades

I wish EpicCare Dorothy were on the same platform as our other Epic systems. I think that would be...

Sep 2020
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Manager

Functionality and Upgrades

I really like EpicCare Inpatient EMR. I am relatively new to Epic, but I have been impressed with...

Sep 2020
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VP/Other Executive

Other Observations & Comments

Many of our issues are about prioritizing projects. Often the issues are a symptom of operational...

Sep 2020
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VP/Other Executive

Service and Support

Epic provides guidance on how to do things, but their help is more about functionality than...

Sep 2020
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CEO/President

Functionality and Upgrades

I would give the vendor the highest score for the product working as promoted. The solution's...

Sep 2020
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CEO/President

Functionality and Upgrades

I would recommend Epic's system. Overall, it does function well. The new technology does meet our...

Sep 2020
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CEO/President

Service and Support

When it comes to the effectiveness of ongoing support, our staff members are sometimes left on the...

Sep 2020
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CEO/President

Interfacing and Integration

I am not directly involved with Epic since we get things from the larger health system that is our...

Sep 2020
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CEO/President

Future Outlook

I would say Epic keeps their promises. For the most part, Epic avoids charging for every little...

Sep 2020
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CEO/President

Functionality and Upgrades

The process of getting upgrades has greatly improved in the last year. We have gotten the quarterly...

Sep 2020
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CEO/President

Implementation and Training

Initial training and ongoing training are not problems. We have very quick access to Epic trainers...

Sep 2020
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CMIO

Service and Support

Epic is very hands on and proactive. We have regular calls with them, and we have hours of...

Sep 2020
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CMIO

Functionality and Upgrades

With Epic, patient care goes across the continuum. When we document medications, allergies, and...

Sep 2020
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Physician

Future Outlook

In terms of the vendor centering the product around patient care, the system is just a little bit...

Sep 2020
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Physician

Other Observations & Comments

The top three things I want the vendor to focus on are quality, tangible outcomes, and basic product...

Sep 2020
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Physician

Functionality and Upgrades

I would buy the system again. It is part of our organization's strategy. I think there are some...

Sep 2020
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Physician

Relationship

The vendor is careful to not overpromise. I sometimes wish they could address some of the priority...

Sep 2020
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Physician

Relationship

We are able to reach out to the vendor's executives. We have their cell phone numbers, although we...

Sep 2020
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Physician

Future Outlook

I have to give the system a pretty low score for driving tangible outcomes, especially from a...

Sep 2020
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Physician

Service and Support

The vendor has done a lot to support us during the COVID-19 crisis. We were well supported. I never...

Sep 2020
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Physician

Implementation and Training

We recently made the switch to Storyboard, and I do think it is an improvement. The transition was...

Sep 2020
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Physician

Functionality and Upgrades

Within our division, we worked pretty hard to train people, and we offered one-on-one sessions with...

Sep 2020
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Physician

Functionality and Upgrades

I wish some of the analytics in the system were better and more easily accessible. I wish there were...

Sep 2020
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CMIO

Interfacing and Integration

The software works very well in terms of capturing a longitudinal view of patients with the data...

Sep 2020
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VP/Other Executive

Service and Support

Epic has been amazing through COVID-19. They made certain modules that they would normally charge us...

Sep 2020
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VP/Other Executive

Lessons Learned

Some of Epic's solutions aren't as elegant as others are. We have clients who are technology...

Sep 2020
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VP/Other Executive

Interfacing and Integration

We have PCMHs across the country, and we exceeded our goals there. We actually have performance...

Sep 2020