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Epic Suite Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Director
We have many physicians on the same instance of Epic, so it is really nice that all the things that...
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Director
We work with several physicians who are not on Epic's system, so while we have a good means of...
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Director
I am much more pleased with Healthy Planet than I was a few years ago. Epic has been making it...
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Director
Lately, Epic changed something that made us feel like they must have heard us complaining about the...
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Director
Simplifying the views and the number of clicks would really improve our ease of use. Epic is trying...
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Director
Epic is really good at phone and web support, and they are good at being proactive in their service....
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Director
There are a couple of trains of thought about how people calculate their A/R days. The way that we...
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Director
Epic has been saying for quite a while that they would develop a pharmacy A/R system. That was a...
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Director
My little ding is that I really wish that the vendor considered some things and gave us checks on...
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Director
Overall, Resolute Hospital Billing is solid and works very well.
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Director
We see the most turnover with our technical support people. If a person isn't cutting it, the vendor...
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Director
We have had a lot of turnover on our Epic team. Epic brings in young people, which is fine, and...
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Analyst/Coordinator
The vendor does a good job with their training.
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Analyst/Coordinator
Epic is really great at initiating conversations. Epic comes up with new updates all the time....
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Director
I am a fan of Epic; they are responsive and very proactive. Sometimes I think they are overtly...
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Director
In the vendor's training, we get certified, and they do a phenomenal job of that. Epic has us get...
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CIO
It has been a win for us to have the home health record in our Epic chart. Overall, Dorothy has been...
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CIO
We struggle a bit with the design of Dorothy. It does require laptop synchronization for the nurses...
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VP/Other Executive
With Resolute Hospital Billing, our cash trending year over year is better than it was previously.
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VP/Other Executive
The tenure of the implementation staff when compared to what was in the system caused a lot of...
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VP/Other Executive
The tools work great. Epic has provided a lot of reports, but a lot of times, those reports aren’t...
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Manager
MyChart is pretty robust. It is a pretty good tool. Epic really keeps up on the updates and makes...
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Manager
Epic experiences turnover in general and not just specifically with MyChart. We often are reaching...
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Manager
We see enhancements to MyChart all the time. The enhancements happen at about a three-month cadence...
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VP/Other Executive
Things with Epic are going great, but like with every other EMR, we are not really fully integrated....
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VP/Other Executive
The system's clinical workflows are great. The way we get trained helps us easily roll out a...
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VP/Other Executive
We are showing significant improvements in documentation and charge capture because of the quick...
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Nurse
One thing that we have been struggling with during the pandemic has been our visitor management, or...
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VP/Other Executive
It is interesting to see Epic get into areas that they didn’t used to be in, like the prepayment and...
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VP/Other Executive
The product is a system service. We have had nominal investment, so we have been very satisfied with...
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CMIO
Epic has the most integrated product on the market for longitudinal care. The inpatient tools work...
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CMIO
A steep learning curve is required to get the most out of the product. The system is moderately customizable....
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Physician
I don’t know whether any EMR out there is intuitive, but I think EpicCare Ambulatory EMR is...
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VP/Other Executive
Resolute Hospital Billing does not do detailed A/R reporting, or at least we don’t have it set up to...
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VP/Other Executive
Resolute Hospital Billing's dashboards are really helpful, but we can’t drill in. We can see that...
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Physician
Epic had concierges available to us, and that was much appreciated.
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CEO/President
Whenever we send a project to get done, it takes a lot longer than it should. We get put on a...
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CEO/President
For reporting and analytics, I would rank the support really high. Recently, I asked the host for...
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CEO/President
The training was set up pretty well. It was tough to get training, especially with COVID-19, but we...
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CEO/President
If I need support, I normally put in a ticket, and if that doesn't get resolved, I push it on up....
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CEO/President
I would tell others that the nice thing about this product is that whatever they learn, they can go...
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Nurse
I like Dorothy's ability to access information for patients from other business lines in our...
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Nurse
Dorothy could be more intuitive for field users. There could be less button clicking and clearer...
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Director
I like that we seem very nimble with being able to make certain adjustments. We have been very...
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Director
Epic is responsive and is able to meet our needs. With Epic, I don't feel like we have ever had to...
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Physician
I sometimes have a hard time figuring out how to do something that is fairly simple in the grand...
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Manager
Things that are done within our practice are very different than what happens in many of the other...
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Director
Epic is not cheap, but they do not nickel-and-dime us. We knew what we were getting into in terms of...
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Director
An Epic TS person is assigned to every application, and that person can interact with our analyst...
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Director
I am glad that Epic changed the educator training from the builder training because everyone used to...
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CTO
I understand why people who implemented Epic's software years ago got it right from the very...
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CTO
I am listening to some of the things where Epic is going but has not yet reached. There is a cost...
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CTO
Epic is doing pretty well, other than costing me a fortune in licensing and infrastructure. We need...
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CTO
The thing I have been beating Epic up about is every time they do an upgrade, I have to throw more...
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Director
Epic's promises are realistic. When Epic talks to us about functionality, they tell us what they are...
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Director
The beauty of Epic's system is the integration. Even if there are some perceived shortcomings in...
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Director
Epic is very proactive. They bring us information about what is happening in the industry and how...
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CMIO
We are happy with MyChart. It definitely has scaled up. We have some unique challenges that MyChart...
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CMIO
Epic listens to us, but as they get bigger, they become less agile. But things are what they are....
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CMIO
The ease of use with MyChart depends on the patient group. I have some patients who say it is great...
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CMIO
MyChart is essential to our business strategy, and it is probably going to be one of our biggest...
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Director
We can fully customize EpicCare Inpatient EMR. If we have special workflows, we can tailor the...
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Director
We get excellent customer support from Epic. They have the means and capital to pay for top-notch...
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Physician
I think EpicCare Ambulatory EMR is the best in the market today.
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Physician
We need more support, and we should get it considering the tons of money that we pay for the...
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CMIO
When we have asked Epic for things, they have been responsive. We have great relationships with...
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CMIO
I would absolutely buy Secure Chat again, especially as Epic enhances it. The system is integrated....
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CMIO
Our satisfaction with Secure Chat is currently pretty high. Epic is rapidly steering their clients,...
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CMIO
Secure Chat is a powerful tool. If I weren't an Epic client, Secure Chat wouldn't be the one product...
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CMIO
Initially, Secure Chat had a bumpy rollout. Whenever we introduce a new tool into the ecosystem, we...
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CMIO
There are a lot of resources on the user web that we have been able to use to create our own...
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CMIO
We rarely hear stories about issues with Secure Chat, but we can't have completely foolproof...
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CMIO
Right now, there are some limitations in Secure Chat's functionality. If we want to create permanent...
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CMIO
Over time, Epic has tried to address a lot of our concerns. They have enhanced Secure Chat pretty...
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Manager
When we call and ask for help, we typically get a response and a reasonable time frame. Epic is...
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Physician
The system's ease of use is an ongoing, universal complaint from the doctors. It is hard to get used...
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Physician
The system is used by enough of the places that refer patients, so it is easy to follow up on...
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Director
We have a very good relationship with Epic. We have had the same technical coordinator assigned to...
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Director
Epic Behavioral Health is working as promoted. It is an add-on feature for the clinical...
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Director
Epic’s support is great because of the fact that we have consistency. We have had a relationship...
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Director
We have never had a disastrous upgrade in the time that we have been with Epic. That has a lot to do...
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Director
The most powerful thing about Dorothy is that we can personalize it, but the biggest problem with...
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Director
The really good thing about Epic is that they have a whole lot of development dollars, so they are...
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Director
Dorothy is a very solid product. Integration is key. We have a remote client, which we need when we...
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CMIO
We have a continuity of the patient record now that we have EpicCare Ambulatory EMR on the inpatient...
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CMIO
Epic is like a Ford truck that will get us there. The ride is good, the truck is reliable, and there...
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CMIO
There are some things that I don't see improving our outcomes. We have made it to a certain spot,...
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Director
I am concerned that the basic nursing interface in EpicCare Inpatient EMR is getting busier and...
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Director
Epic's support is very, very strong. Their solutions are what organizations make them, but the...
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Director
The solution works the way that it is promoted to work. It does so many things that seem like magic,...
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Director
Epic is definitely effective in keeping us current with new technology. They have a much more...
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Director
Epic certainly makes sure that they have coverage at all levels. Their low-level people are...
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Analyst/Coordinator
We have to work around Epic's schedule and outside of their blackout periods to get things done, and...
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Analyst/Coordinator
I would most definitely purchase Cupid again. I don't see our organization moving to another system....
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Analyst/Coordinator
Epic is the center of the universe, and their systems don't integrate well with others. Care...
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Analyst/Coordinator
Epic changes things a lot with upgrades. Upgrades may not change things for clinicians but may...
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CMIO
The system is good overall, but it is hard to figure out costs sometimes. Epic offers some...
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Analyst/Coordinator
Cupid is expensive to implement and support, but for organizations that have the money, Cupid is a...
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Director
We love Epic because of Community Connect. We can see everybody and everything that is going on. The...
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Director
Dorothy is wonderful. We can look at anything we need to. It is in Hyperspace, and that is really...
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Director
We have really good support from Epic if we have an issue. I have somebody I can reach out to right...
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Director
We are very rural. As we drive out of town, there is no cell phone coverage. When we first came on...
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Manager
So far, we have been really impressed with EpicCare Inpatient EMR. We implemented it during the...
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Manager
I have used Epic's system previously, so I was familiar with it prior to our go-live. I think it is...
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Manager
MyChart is wonderful. It is the best patient portal that I have ever seen. Our customers are...
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Manager
We implemented Prelude during the pandemic, so we didn’t have any on-site support. We have had to do...
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Manager
The workflow for Prelude seems to be going well. We have centralized scheduling for all of our...
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VP/Other Executive
EpicCare Inpatient EMR is a good tool. It has good interoperability with other Epic products. I like...
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VP/Other Executive
Overall, the product is easy to use. I like that we can use Secure Chat within our EMR rather than...
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VP/Other Executive
The only downside is that Secure Chat doesn't have a scheduling function. For example, if I leave...
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Manager
I like everything about Resolute Professional Billing. I have been working with it since we went...
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Manager
Resolute Professional Billing isn’t as user friendly as the hospital billing side. Resubmitting...
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Director
Epic requires a lot of hands-on learning to be able to master it. We are over a year in, and we are...
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Director
One of the things our host site does for their community partners is we pretty much have to accept...
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Director
The interoperability we get with Epic is probably the biggest benefit for our patients. It is very...
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Director
The system has been fine. The most difficult part of it is not having complete control, but I...
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Director
Most of the time, our new staff members are overwhelmed by the product. There are about 12 different...
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Director
Since we are the client, it would be nice if there were some way that our host site could grant some...
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Director
I have direct access to my host contact, and we have regular meetings. Our host site also provides...
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Manager
The things that we have to do to make the solution work the way that it needs to work are really...
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Manager
It would be nice for us to have a functional equivalent to EpicCare Link. We really felt like our...
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Manager
Epic has been supportive during our implementations with them, and their products are pretty well...
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Manager
I feel like we get some extra attention from the vendor because of our size, but some of the things...
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Manager
With a health system like ours, I don't know that any other system would work for us. We have more...
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CMIO
We love the Epic system and think it great. Epic has been a fantastic company to work with. We have...
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CMIO
The Epic system has dashboards. Sometimes the details look okay, but a lot of times, we have to do...
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CMIO
We actually saved money working with Epic because we got rid of a lot of other systems. The Epic...
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CMIO
We would like Epic to focus on usability and on driving outcomes. To me, outcomes are things that...
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Manager
Epic is working on keeping promises. They are more advanced than before, but the product still has...
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Manager
Epic is doing a really good job with the implementation. Epic has been delivering some good technology....
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Manager
Cupid is a little taxing to use. It is a new product for us and has a different way of navigating...
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Manager
In the implementation stage, Epic has been very reactive when things haven't been working. I haven’t...
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Manager
There are good things and bad things about Cupid, but it is no greater or worse than our other...
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VP/Other Executive
Epic is fairly well known for scrupulously avoiding overpromising and underdelivering when they are...
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VP/Other Executive
Epic charges a lot for their licensing, and there are a lot of things that get thrown in. With other...
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VP/Other Executive
Epic doesn't train our users. They have extremely robust documentation available online. Epic also...
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VP/Other Executive
Epic is a vast ecosystem. There are some places where they are succeeding off of the scale, but...
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VP/Other Executive
Epic's main benefit is their customer support. They have actual, structured programs that monitor...
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CIO
The amount of time and effort to get to high proficiency is not small. As much as the modules are...
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VP/Other Executive
Epic's system generally does what it is supposed to do. The application workflows and functionality...
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VP/Other Executive
Epic's system requires a decent number of resources to support it. Epic could figure out ways to...
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VP/Other Executive
Epic doesn’t keep 100% of their promises, but they are pretty close. Epic is better than most other...
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CIO
Secure Chat has been a very valuable system for us. It is very powerful, especially in terms of our...
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Director
I am an Epic person. I love EpicCare Inpatient EMR. The interoperability and support are high...
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Manager
At first, I thought that the ambulatory and inpatient side were designed differently, but now it...
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Director
Dorothy's integrations have been beneficial. We are definitely more integrated with other providers...
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Director
Epic has a lot of customers, but they don't coordinate solutions among their analysts who are...
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Director
If we were to do everything over again, we would buy a platform that was developed specifically for...
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Director
Epic discusses new platforms and enhancements for the product with us. However, we can't reconfigure...
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Director
Dorothy's developers aren't familiar with our day-to-day operations or the way that the solution is...
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Director
I can't make sense of the data that is coming to us from our host site. They tell us that they can't...
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Director
The turnaround time for getting answers from our host isn't as quick as I want. But our host is...
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Director
I don't think our satisfaction with the Community Connect platform will change. If we move ahead as...
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CIO
Using the Community Connect model is the best way to get Epic’s system if people can't afford their...
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CIO
Ease of use and price are a couple of things that could be improved with the Community Connect...
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CIO
I am pretty well informed about what Epic is working on. They have a rigorous upgrade schedule...
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CIO
The billing side and other components of the system have a lot of detail and intricacies. The...
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CIO
I don’t get everything I should for what I am paying for Community Connect. We have had to expand...
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Analyst/Coordinator
I would recommend the system for sure, but I would not recommend the Community Connect model. I...
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Analyst/Coordinator
I have trained people that have never used the system before, and they catch on. Our host site will...
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Analyst/Coordinator
Many times, we have learned things right as they are about to happen or not long before they happen,...
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CIO
There are some cost-savings opportunities from using the Community Connect model, but there is a lot...
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CIO
Creating a single record for our patients is really the coolest thing that has happened since...
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Analyst/Coordinator
Sometimes the service is great, and sometimes it is not. Currently, the help desk system that our...
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Analyst/Coordinator
The Epic system has a module called Willow. When we put in support tickets for Willow, the tickets...
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Analyst/Coordinator
Our host site still meets with Epic regularly to get education. A couple of people in our department...
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CIO
We have some small gaps with Community Connect Resolute. We have had to refine some things in debt...
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Manager
We have to request our reports through Epic, and the turnaround time varies. The turnaround time can...
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Analyst/Coordinator
We tend to take on things from our host. We don't have a lot of control over how our system works....
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Analyst/Coordinator
We meet with a Community Connect forum frequently. We bring things up and support each other.
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Analyst/Coordinator
We work with a lot of our host's information systems analysts. We send our help desk tickets to the...
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CEO/President
Our biggest struggle right now is with medication reconciliation. We have brought that up a few...
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CEO/President
Any transition to new EMRs is always fun. Overall, things have gone fairly well. We struggled with a...
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Analyst/Coordinator
MyChart is a useful tool. There is a problem with duplicate patients that Epic is working to fix....
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Analyst/Coordinator
The system is hard to configure for better communication with nontechnical users who can't log in...
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Director
Epic doesn’t do a parallel implementation. They build the system, but the tests are all hand built....
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Director
Generally, the product is good in terms of the setup, but it is not detailed. Epic is not great at...
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Director
The way Epic does the implementation doesn’t prepare us for life. The training that we got was one...
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Director
I don’t know whether there is a better option than Resolute Hospital Billing. I think Epic is...
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Manager
Epic has a regular time set up where an Epic analyst will reach out to us to see whether we have any...
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Director
The professional billing system is older than the hospital billing system. We have had a more...
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Director
The support has been very good. Carl and Judy have rarely gotten involved with us unless something...
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Director
Some things in the scheduling workflow aren't intuitive for people who aren't used to technology and...
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Director
We want to modify the wording on some of the screens, but some things can only be changed on the...
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Director
MyChart is absolutely part of our long-term plans. We have had a lot of outcomes from using MyChart.
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Director
Epic tries to keep their promises. Epic has challenges with meeting our needs in a timely manner...
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Director
We do not have ongoing phone or web support. Every application has a technical services...
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Manager
The product is good. No question about that. Epic is the leader in the industry, and they are...
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Director
We have had multiple issues with the solution's back-office operations, like billing, quality...
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Director
We would absolutely buy this solution again. There is an old expression in the software industry...
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Manager
On the population health side, Healthy Planet has restrictions around being able to import the data....
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Manager
We did go a bit over budget in terms of resources and getting the right help from Epic. The staffing...
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Manager
It is quite a struggle to get the data out of Epic, and there are a lot of reporting limitations....
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Manager
I don’t know whether the issue is with Epic or my IT department. The training is lacking. Basically,...
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Manager
Resolute Professional Billing is a very complicated system to learn and to make sure we are doing...
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Manager
The way that we have to build things in EpicCare Inpatient EMR is very complicated. I know that it...
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Manager
EpicCare Inpatient EMR is very reliable. Its charting is pretty straightforward for users. Epic is...
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Manager
Epic does a great job of taking new trends and regulatory requirements and coming up with solutions....
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Manager
I would just advise Epic to have more experience and expertise. I would like a support person from...
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Manager
Resolute Professional Billing is fairly concrete and allows the flexibility to be able to build in...
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Manager
Epic could be a little more transparent about where they have been successful in integrating things....
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Director
I have worked with multiple hospital billing systems in my career. Compared to those systems,...
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CIO
We meet with Epic regularly, so there is very little that they don’t know about what we need. We...
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CIO
Our experience with EpicCare Ambulatory EMR has been good. There is a lot available. We are very...
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CIO
There are a ton of vendors that come at us with technologies that I could ultimately see going into...
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CIO
Epic’s service is very attentive. They are very mechanical in staying in touch with us. They are...
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Director
I would not buy Dorothy again. We have had some bumps in the road with the product. We are not real...
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Director
With COVID-19, Epic has offered a lot of enhancements for free. That is the first time that I have...
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Director
Some of us did get some training through Epic before we implemented the solution. But all the...
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Director
There had to be some things built specifically between Epic's system and one of our systems. But our...
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Director
There are not a lot of folks in our state that have Epic. So the compliance piece was a struggle for...
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Director
The Healthy Planet project took a long time, and there was a lot that we didn't understand. There is...
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Director
Some of the tools in Healthy Planet are fairly generic even though the problems that we are trying...
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Director
I am not sure about the day-to-day details of the system, but there are gaps in Healthy Planet. We...
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VP/Other Executive
The major things that Epic needs to work on are to make a more open platform and to support APIs...
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VP/Other Executive
The ability to connect to external Epic sites has been great. When I have had patients who were...
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VP/Other Executive
I use EpicCare Ambulatory EMR every day. I have worked with Epic, and there are no evils in the...
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VP/Other Executive
EpicCare Ambulatory EMR's voice-recognition software is a positive. It allows us to capture a good...
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VP/Other Executive
Epic should invest in more user-setter designs. For instance, in the outpatient area, the system...
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VP/Other Executive
We haven't had to unexpectedly purchase other systems to fill gaps in Epic's system. We bolt on...
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VP/Other Executive
The executive involvement with Epic is very strong. Because that is so different compared to other...
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VP/Other Executive
Epic has gotten better at keeping their promises over time. Epic has more mature people in there....
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VP/Other Executive
Everything is based on Epic's foundational system. If we customize something, we are at risk of not...
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VP/Other Executive
Epic's major strength is that all of the information in the systems are collected under one...
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VP/Other Executive
I would like to see more calculators in EpicCare Inpatient EMR. We still have to rely too much on...
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VP/Other Executive
I would have to buy EpicCare Ambulatory EMR again. From a business perspective, we are a bit into...
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VP/Other Executive
The product's major strength is revenue. Epic hard codes billing into every action we do. Epic is...
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Director
Epic supports us very well through implementation, and their ongoing support is also great. They...
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Director
What Epic gives us educationally is good. The training they provide is solid. It is never going to...
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