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Epic Suite
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Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Manager

We have a lot of initiatives going on for value-based care. Right now, we don't have the capability...

Oct 2021
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Analyst/Coordinator

As an analyst, I find customization to be painful. However, it allows us to function because home...

Oct 2021
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Analyst/Coordinator

From an analyst level, the vendor gives us Nova notes to implement upgrades. Those notes tell us the...

Oct 2021
||
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Analyst/Coordinator

We have a specific home health technical services person who has changed a lot. They are currently...

Oct 2021
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Analyst/Coordinator

The vendor doesn't communicate well about the changes that they make to the system that don't...

Oct 2021
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Analyst/Coordinator

We definitely struggle to integrate things with Dorothy because some things aren't really built for...

Oct 2021
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Manager

I would like Epic to deliver a finalized product with very few options for commission or tailoring....

Oct 2021
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Manager

Epic still charges us to maintain an interface to a certain program, but we have already paid the...

Oct 2021
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Manager

Epic does a lot of best practice research before they build and release a product. We get training...

Oct 2021
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Analyst/Coordinator

We rarely have bugs or problems with Dorothy. There are things Epic could work on as far as quality...

Oct 2021
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Analyst/Coordinator

Epic has shared their vision. We know where they are going. We know what we are moving away from,...

Oct 2021
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Director

Epic moving to quarterly updates really helped our IT teams implement and be more successful.

Oct 2021
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Director

We notice that Epic seems to delay the release of or updates when they don't need to. We ask for the...

Oct 2021
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Director

A lot of times, the training comes from our internal teams. Epic gives us an update, but then they...

Oct 2021
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Director

Epic is so expensive compared to other vendors.

Oct 2021
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Analyst/Coordinator

If Epic says they are going to do something, they will do it. They won't always be quick, but that...

Oct 2021
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Analyst/Coordinator

Epic doesn’t tack on charges. We have never gotten or paid for customization. We have been live for...

Oct 2021
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Analyst/Coordinator

Epic had the best implementation I have seen, and I have been in the software field for decades. The...

Oct 2021
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Analyst/Coordinator

We don't have a lot of interoperability between our home health and our hospice platforms, and we...

Oct 2021
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Analyst/Coordinator

Epic has been great. Our organization basically lives and breathes Epic. Their modules are very well...

Oct 2021
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CMIO

The best thing about Epic is their customer support. It is unlike the customer support from any...

Oct 2021
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CMIO

One way Epic could improve is by providing easier access to what is up and coming for different...

Oct 2021
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COO

The way Epic structured the training didn't meet our needs. The training was rushed. Epic proposed...

Oct 2021
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CMIO

Our patients love Epic's patient portal, but our end users on the clinical side are suffering from a...

Oct 2021
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COO

Epic needs to continue to expand and enhance the ability for the patient to easily access their...

Oct 2021
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COO

We had a quick launch. Our team was not nearly as prepared to support the system as we should have...

Oct 2021
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COO

Epic is always saying that our productivity will be back up. We need to be accountable for some of...

Oct 2021
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Manager

Epic is spot on. They offer support to help us adapt the system to our organization's needs. Epic...

Oct 2021
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Manager

The amount of preparation work that Epic does for implementations is good. Resolute Professional...

Oct 2021
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Manager

There are still things in the system that we could optimize and streamline. We need a little working...

Oct 2021
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Manager

Our teams have regular communication with Epic executives. The ease of regular communication is good....

Oct 2021
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Manager

Epic is constantly making changes to the system. Things that we have commented on for improvement...

Oct 2021
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CFO

Resolute Hospital Billing is a complex system. Epic has done a good job of listening to and...

Oct 2021
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CFO

Epic's software is cumbersome in that it allows us the flexibility to create many work queues but...

Oct 2021
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CFO

Epic has some canned reports from the revenue cycle dashboard that are very good. There is a lot of...

Oct 2021
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Director

Prelude is integrated all the way from order entry to financial assistance, and its workflows are...

Oct 2021
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Director

My main recommendation for Epic's executives would be for them to truly promote a partnership...

Oct 2021
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Director

Epic is very proactive. A few years ago, when they changed to Medicare, they were even more...

Oct 2021
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Manager

Before Resolute Hospital Billing, we were on another product, and the two products are very...

Oct 2021
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Manager

Some things that are unique to our organization are not easy to deal with using the Epic solution....

Oct 2021
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Manager

Epic charges for little things. If we wanted to have Epic develop something, we would probably pay...

Oct 2021
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Manager

There are still things that Epic could work in. They are a pretty big company, so many facilities...

Oct 2021
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Manager

Resolute Professional Billing could be very powerful. A lot of my feelings have to do with the lack...

Oct 2021
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Manager

The product is inefficient as far as billing goes. We came from a very efficient and customized...

Oct 2021
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Manager

We have very poor IT support, but that could be an internal issue. We open online tickets, and I...

Oct 2021
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Analyst/Coordinator

We love the system. It works great for contacting nurses who are caring for patients. We can also...

Oct 2021
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Analyst/Coordinator

Secure Chat is a great product, but I wish the system could do certain things. If we are in the...

Oct 2021
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Analyst/Coordinator

The system cuts down on the number of phone calls that the physicians have to receive because the...

Oct 2021
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Nurse

EpicCare Inpatient EMR is absolutely part of our long-term plans. That has been confirmed by the...

Oct 2021
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Nurse

Sometimes I think that we maybe have a different idea of what the promise was, but Epic does keep...

Oct 2021
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Nurse

One of the vendor's strong points is that they are very up front about the cost. That deters some...

Oct 2021
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Nurse

We do the upgrades ourselves; we don't pull in any support staff. But the vendor's support is there...

Oct 2021
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Nurse

Epic provides very good support, but having a new analyst learn and be proficient with the system...

Oct 2021
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Nurse

The system's integration is way above average. The software is so much more consistent and easier...

Oct 2021
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(0)
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Nurse

There are small things that Epic could do better at. We use Rover on our devices, and some parts of...

Oct 2021
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Nurse

The vendor will never have a blood bank product because of all the regulations. We know that and...

Oct 2021
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COO

Epic has gone above and beyond during COVID-19. They have been tremendous in leading out among all...

Oct 2021
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COO

I have worked with many other vendors out there. There are certainly warts with Epic, but once we...

Oct 2021
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Director

The best part of the system is its interoperability. It was essential to us that our new system...

Oct 2021
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Director

The patient engagement tools in the system are excellent. We have a high success rate with patients...

Oct 2021
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Director

Epic does quarterly updates, and I like that. Their updates aren't too frequent or too infrequent....

Oct 2021
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VP/Other Executive

One of the issues with Epic is how long updates might take for certain things. We have to rely on an...

Oct 2021
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Analyst/Coordinator

Our clinicians are very happy with EpicCare Ambulatory EMR. If we told them we were taking it away,...

Oct 2021
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Analyst/Coordinator

We like to be able to take the functionality that Epic has built, and we don't necessarily change...

Oct 2021
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CIO

Epic's financial products started us on our migration from another product to Epic. All the revenue...

Oct 2021
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VP/Other Executive

If Epic could be more open to external sources, such as third-party software, that would be a way to...

Oct 2021
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Manager

Epic comes to the table with mobile solutions, and that is fantastic.

Oct 2021
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Manager

We have internal people that support us, but EpicCare Inpatient EMR is a big system, so there is a...

Oct 2021
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VP/Other Executive

If we had the ability to create templates that could be shared across institutions, that would be an...

Oct 2021
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(0)
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Manager

When we first started on the system, we weren’t off to a smooth start. But we have learned a lot...

Oct 2021
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Manager

Epic is going to be a long-term vendor of ours with the amount of money they cost. As the system...

Oct 2021
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Manager

Epic keeps their promises to us. We have asked for a certain item for a couple of years. Epic has...

Oct 2021
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(0)
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Manager

We pay a lot of money to Epic, but they don’t charge us for every little thing. We pay a lot of...

Oct 2021
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Manager

We do quarterly upgrades to the system, and those upgrades are pretty good. We do the upgrade, but...

Oct 2021
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Manager

We do most of the training for the system ourselves. We don’t lean on Epic for that. If we had...

Oct 2021
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Manager

The system does what it needs to do, and it does a good job. The system is easy to use. If the...

Oct 2021
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Manager

With this product, we don’t have a lot of executive involvement, but with Epic as a whole, we have...

Oct 2021
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Director

Resolute Hospital Billing is intuitive in nature. When somebody is using it, it does a great job of...

Oct 2021
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(0)
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Director

I thought Epic was a little slow to create capabilities for vaccine scheduling.

Oct 2021
||
(0)
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Director

Epic does listen, and when I come to them with things we could try, they do it. If I say that I wish...

Oct 2021
||
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CMIO

For the basics, like labs and problem lists, the product is pretty good. But it is not great at...

Oct 2021
||
(0)
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CMIO

Epic could do a better job of aggregating patient-entered data into summary screens so that it takes...

Oct 2021
||
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Analyst/Coordinator

Epic is such a large company that we occasionally run into some delays with how we need to operate...

Sep 2021
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Analyst/Coordinator

Epic has a whole different method of contacting them than other vendors. The method seems more...

Sep 2021
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Analyst/Coordinator

Epic had quite the team of people here for training. The team trained everyone, and it worked out well....

Sep 2021
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Analyst/Coordinator

The system is costly. I would advise other organizations to make sure they have enough dedicated...

Sep 2021
||
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CFO

It was a little rough getting Dorothy implemented. I wish Epic would speed up their development. I...

Sep 2021
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CFO

We have wanted to see Epic eliminate their remote client. That is what the nurses use in the field,...

Sep 2021
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Director

The vendor's training program is pretty good. The system has been around for quite a number of...

Sep 2021
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Analyst/Coordinator

Epic should be working on functionality for right heart catheterizations. Right now, we have to do...

Sep 2021
||
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Analyst/Coordinator

At first, I thought that we didn't need Cupid. The sales pitch from Epic was not great. But when I...

Sep 2021
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Director

Like any other organization, Epic sells some things that they can’t deliver. For what we needed to...

Sep 2021
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Director

I like that the product is very integrated with our medical records, but I don't have anything...

Sep 2021
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Director

I would like to see improvements in the system’s reporting functionality, and I would like to see...

Sep 2021
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Analyst/Coordinator

Cupid is getting stronger. There used to not be very many Epic users that used Cupid. Now, pretty...

Sep 2021
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Director

Resolute Professional Billing is set up to work great if we do everything that the build is designed...

Sep 2021
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Director

To improve their score, Epic would have to provide me with a professional billing expert like they...

Sep 2021
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Manager

The system is nice and capable. I like it. We can do almost anything that we want in it. That is...

Sep 2021
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Manager

Epic provides a lot of content for free, like upgrades. There are obviously maintenance fees and...

Sep 2021
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Manager

We received training from the vendor, and their training team was good. Their ongoing training...

Sep 2021
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Manager

Some of the vendor's upgrades are pretty benign, and some are pretty complex. That is where Epic's...

Sep 2021
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Manager

EpicCare Inpatient EMR is a complex system, but it has everything that it needs. We just have to pay...

Sep 2021
||
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Manager

Epic's service is proactive. They came to us to help us manage the pandemic and build a list for...

Sep 2021
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Manager

The whole Dorothy system is so involved. I really love it because we are in the middle of the entire...

Sep 2021
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Manager

Any doctor that is part of our system or signs up through Epic gets their orders and signs them...

Sep 2021
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Manager

This product is so beyond anything I have ever used, and I have been in home health for decades....

Sep 2021
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Manager

When we implemented Dorothy, we went through all the classes and all the superuser things. No matter...

Sep 2021
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Manager

The clinicians have their own version of our patient information on their device, so they are pretty...

Sep 2021
||
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Manager

Epic pushes their reporting features almost to the excess. We still find things that we can't always...

Sep 2021
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Manager

I don't know how much Dorothy costs us. I love it, so I think I got my money's worth. But I don't...

Sep 2021
||
(0)
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VP/Other Executive

Epic gives me a long-term picture. We can do billing from the same EMR, and I can see data from...

Sep 2021
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VP/Other Executive

EpicCare Inpatient EMR does not automatically do all of the reporting that we need for quality...

Sep 2021
||
(0)
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VP/Other Executive

I would like Epic to have more algorithmic decision support. If I am doing the same task repeatedly,...

Sep 2021
||
(0)
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Director

I do like the product. It follows the patient from care location to care location, and that is...

Sep 2021
||
(0)
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Director

Some of our challenges are because we use our own local builds that we have done for Epic, and...

Sep 2021
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VP/Other Executive

I can do all the functions in one space in EpicCare Ambulatory EMR, such as radiology labs. I can...

Sep 2021
||
(0)
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VP/Other Executive

EpicCare Ambulatory EMR is not intuitive enough. For example, if I prescribe a medication frequently...

Sep 2021
||
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CMIO

Given how COVID-19 was thrust on us all of a sudden, Epic was very responsive and created a lot of...

Sep 2021
||
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CMIO

The more I work with the product, the more I notice the UI's quirkiness. Buttons are in different...

Sep 2021
||
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CMIO

Epic is continually adding pieces to the communications platform, but they will probably never make...

Sep 2021
||
(0)
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Manager

I don't like that we were forced to move to Storyboard. The flow is fine for a provider doing an...

Sep 2021
||
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Director

EpicCare Inpatient EMR is part of our long-term plans. We would buy this solution again. It is a...

Sep 2021
||
(0)
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Director

We initially received some training from Epic's support team. Now, our IT department does our...

Sep 2021
||
(0)
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Director

We receive support directly from Epic. Their support goes through our IT department, so we ask them...

Sep 2021
||
(0)
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Director

Epic could do better with their reporting tools. That is one of our big issues with them. They need...

Sep 2021
||
(0)
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CMIO

Epic keeps their promises, but the biggest thing we are challenged with is trying to get the...

Sep 2021
||
(0)
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CMIO

During the implementation, we really could have used more nursing input and thought. Those are part...

Sep 2021
||
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CMIO

It takes a while to get the system to where we need it to be when our end users are the most...

Sep 2021
||
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CMIO

The vendor's web support is good. The phone support is fine, and if someone is at an administrative...

Sep 2021
||
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CMIO

We have occasional meetings with some of the vendor executives. Since the vendor organization is as...

Sep 2021
||
(0)
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CMIO

The system has many capabilities, but we have a difficult time trying to find the best version of...

Sep 2021
||
(0)
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CMIO

Epic avoids charging for every little thing, but that depends on how an organization sets up their...

Sep 2021
||
(0)
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CMIO

Epic had to help us a lot during the implementation. I give them a lot of credit because they went...

Sep 2021
||
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CMIO

The system works like it is supposed to, but there is a learning curve, and it took a long time to...

Sep 2021
||
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CFO

We can do so much with the product, but that makes it complex. I ask our employees all the time how...

Sep 2021
||
(0)
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CFO

For the most part, Epic was really strong and helpful. The pandemic probably changed our experience....

Sep 2021
||
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VP/Other Executive

We actively use MyChart as our patient portal. It is effective for us for many reasons, like...

Sep 2021
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VP/Other Executive

Epic’s executives get involved, but it just seems like check-ins and those types of things don’t...

Sep 2021
||
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CMIO

I know Epic is trying to keep people on the foundation. We are pretty foundational, but a lot of...

Sep 2021
||
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Manager

Before we had Epic's system, we were working out of multiple EMRs between the inpatient and...

Sep 2021
||
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Manager

I would like Epic to focus on delivering tangible outcomes in terms of quality reporting for things...

Sep 2021
||
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Manager

Any Epic upgrade we have had has gone very smoothly. The upgrades haven't interrupted our workflow....

Sep 2021
||
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Manager

End users that aren’t tech savvy may struggle more with EpicCare Ambulatory EMR because there are...

Sep 2021
||
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Manager

We use a remote patient monitoring system that isn't directly from Epic, and it has the option to...

Sep 2021
||
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Manager

We have a large number of optimization requests, so being on Epic's system gives us the control and...

Sep 2021
||
(0)
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Analyst/Coordinator

There are a few nuances and different ways of charting that physicians have to do for the solution...

Sep 2021
||
(0)
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Analyst/Coordinator

The work queues work in Community Connect Resolute. The issues we have are usually with the billing...

Sep 2021
||
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Analyst/Coordinator

Overall, the experience has been pretty good. The issue with using Community Connect model is that...

Sep 2021
||
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Physician

I have rudimentary knowledge of the system, but it can do what I need it to do. I am better in the...

Sep 2021
||
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Physician

The outcome I get from the product is the ability to get information. I can find the information I...

Sep 2021
||
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Physician

I have no ideas about the system's barriers. I just know that the system doesn't work or at least...

Sep 2021
||
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Physician

I don't know any other systems. EpicCare Inpatient EMR is what we have, and it has positives. Until...

Sep 2021
||
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CIO

It never occurred to me how much vaccines took out of an organization. We could not have done...

Sep 2021
||
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CIO

Epic has an honor roll, and if we make the honor roll, we get money back. There is a good amount of...

Sep 2021
||
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CIO

The Gold Stars program is good for me because it includes a list of things. It helps me understand...

Sep 2021
||
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Analyst/Coordinator

I don't like that the physicians want the EMR to practice medicine. It seems like the EMR is...

Sep 2021
||
(0)
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Analyst/Coordinator

Epic’s service is great. In the past, I have had multiple different technical service...

Sep 2021
||
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Analyst/Coordinator

One thing that frustrates me with Epic is their development model. They don't seem to want to...

Sep 2021
||
(0)
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Analyst/Coordinator

I taught the physicians how to use Epic here. They like it now that they have used it. We had a hard...

Sep 2021
||
(0)
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Analyst/Coordinator

When we first went live with Epic, we had monthly updates, and that was a little too often. Our host...

Sep 2021
||
(0)
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Analyst/Coordinator

The ongoing training is really minute. There isn't a whole lot of new training from our host. If a...

Sep 2021
||
(0)
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Analyst/Coordinator

When we put in a ticket to our host organization for Community Connect EpicCare EMR, we get answers....

Sep 2021
||
(0)
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VP/Other Executive

Our representative is knowledgeable, and we have been able to get some Epic Boost resources that are...

Sep 2021
||
(0)
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VP/Other Executive

The vendor could support more workflow designs and training materials. Some of the care management...

Sep 2021
||
(0)
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Director

I am very pleased with the support that we get from Epic. There is a great structure behind their...

Sep 2021
||
(0)
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Director

If Epic nickel-and-dimes, then it is completely behind the scenes and is not something I am aware...

Sep 2021
||
(0)
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Director

Epic is quite proactive. We have regular update meetings where I get on the phone with our...

Sep 2021
||
(0)
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Director

As long as people are trained, EpicCare Inpatient EMR is relatively easy for them to use. I don't...

Sep 2021
||
(0)
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Analyst/Coordinator

We have regular calls with Epic. They are very proactive, and their support is awesome. Epic is...

Sep 2021
||
(0)
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Analyst/Coordinator

In terms of the functionality meeting our needs, I am not giving Epic the highest score. We are...

Sep 2021
||
(0)
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Manager

We have no problems with MyChart. MyChart helps our patients get access to their information, and it...

Sep 2021
||
(0)
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Manager

MyChart has a set price. The vendor doesn't charge us extra for anything, so nickel-and-diming isn't...

Sep 2021
||
(0)
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Manager

Epic's support is fine. We don't have any problems with tickets. I have never even tried to get...

Sep 2021
||
(0)
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Director

We use MyChart to communicate with our patients. The system is pretty user friendly, and we haven’t...

Sep 2021
||
(0)
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Director

Patients can make appointments through MyChart. That process could be a little more user friendly...

Sep 2021
||
(0)
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Manager

The thing that drives our satisfaction with EpicCare Inpatient EMR is its ease of use. There are...

Sep 2021
||
(0)
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Manager

It is a pain when the system runs slowly or when it has to update. Epic's updates usually happen at...

Sep 2021
||
(0)
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Manager

Whenever we have an Epic update, we get notifications from their team that help us specifically....

Sep 2021
||
(0)
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Manager

Something changed with a recent update. Now, the system looks different than it did before, and we...

Sep 2021
||
(0)
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Director

Epic is trying to improve functionality and efficiencies within the product. Epic promotes a lot of...

Sep 2021
||
(0)
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Director

We have been trying to integrate a product that gives us guidelines to determine a patient's status...

Sep 2021
||
(0)
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VP/Other Executive

Some of the reimbursements for DRGs and bundled payments are a bit simplistic. However, the...

Sep 2021
||
(0)
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Director

Resolute Hospital Billing works very well in my department. With Epic's queue-driven workflow, we...

Sep 2021
||
(0)
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Director

I don't work with the technical support people on a regular basis, but the Epic technical support...

Sep 2021
||
(0)
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Director

I have access to the user web, so I can go out there and see what is going on in some of the...

Sep 2021
||
(0)
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Director

Epic has been Johnny-on-the-Spot meeting with us about the whole digital transformation and trying...

Sep 2021
||
(0)
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Director

There are so many applications Epic has and so many spots we have to go to. The system doesn’t meet...

Sep 2021
||
(0)
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Director

Epic is very futuristic. They are always looking for improvements, and I like that they have more...

Sep 2021
||
(0)
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Director

With the digital transformation and the self-pay for that, one of the things the vendor talked about...

Sep 2021
||
(0)
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Manager

Usually, we do quarterly upgrades at Epic's recommendation. During every single upgrade, we find...

Sep 2021
||
(0)
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Manager

The vendor has done a lot of work on Healthy Planet. The solution has come a long way over the last...

Sep 2021
||
(0)
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Manager

We have had better resources in the past than our current resource, but we have also had worse...

Sep 2021
||
(0)
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Manager

Lately, the vendor has been more accommodating with performing remote work. From a cost perspective,...

Sep 2021
||
(0)
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Manager

Healthy Planet is still a work in progress. Its care-planning functionality is a little weak. I...

Sep 2021
||
(0)
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Director

The true benefit of having Epic LTC is that it is completely integrated with our acute care hospital...

Sep 2021
||
(0)
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Director

Epic has built out several views for us that were not previously available in their Epic LTC module...

Sep 2021
||
(0)
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Director

Staff members need training that is relevant to their workflow, and all EHR vendors do a good job of...

Sep 2021
||
(0)
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Manager

We have a dedicated support person. Overall, Epic does a pretty good job of keeping our analysts and...

Sep 2021
||
(0)
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Manager

From a product standpoint, the ambulatory application is good and not great. I think a lot of...

Sep 2021
||
(0)
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Manager

We don’t have a particularly strong support person for our ambulatory application right now. Our...

Sep 2021
||
(0)
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Director

My scoring reflects not only the vendor but also our organization's inability to tackle some of the...

Sep 2021
||
(0)
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Director

The implementation team is full of really bright individuals, but they often don't have experience....

Sep 2021
||
(0)
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Manager

On the inpatient side, we have a great support person who is our main contact. They are really good....

Sep 2021
||
(0)
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Manager

Between FHIR and other APIs, the system has been pretty nice in terms of getting the integration up...

Sep 2021
||
(0)
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Manager

In general, Epic is switching to a web-based version of their system, so I am anticipating some...

Sep 2021
||
(0)
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Manager

We are consistently paying for the subscription fees and licenses. Everything is included, but our...

Sep 2021
||
(0)
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Manager

Epic could make their workflow for getting into the patient portal more user friendly. If they...

Sep 2021
||
(0)
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Manager

It is hard for us to take upgrades or implementation packages for MyChart. We get stuck in loops and...

Sep 2021
||
(0)
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Analyst/Coordinator

A lot of information and meetings are provided to help us prepare for implementations and upgrade go-lives....

Sep 2021
||
(0)
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Analyst/Coordinator

Some of the training isn't extremely helpful. More information could be added into it.

Sep 2021
||
(0)
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VP/Other Executive

Epic has really improved how helpful they are to their clients. I have a person called a revenue...

Sep 2021
||
(0)
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VP/Other Executive

Epic really tries to keep their clients from using things like automation bots. I think that they...

Sep 2021
||
(0)
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Chief Innovation Officer

Epic brings in a lot of young folks, and sometimes, we get into a situation where they don't know...

Sep 2021
||
(0)
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Chief Innovation Officer

Epic has a whole immersion program that is very nice. I love being able to automate and redirect new...

Sep 2021
||
(0)
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Chief Innovation Officer

Epic is more expensive than any other vendor, and they don't bend. Vendors need to accommodate their...

Sep 2021
||
(0)
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Chief Innovation Officer

I would recommend EpicCare Inpatient EMR to others, but I wouldn't ever give the vendor a full score...

Sep 2021
||
(0)
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Analyst/Coordinator

Epic has been building quite a bit out, so they have made big improvements. The functionality, ease...

Sep 2021
||
(0)
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Analyst/Coordinator

I would like Epic to improve the rehab portion of the system. We have had to do a lot of custom...

Sep 2021
||
(0)
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Nurse

I love that the product flows well with our hospital system. When I worked elsewhere, I didn’t have...

Aug 2021
||
(0)
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Nurse

The product doesn’t have a treatment administration record. We have to record treatment on paper....

Aug 2021
||
(0)
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Analyst/Coordinator

In the encounter summary and notes in Epic Inpatient EMR, I can look at past history at the bottom...

Aug 2021
||
(0)
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Analyst/Coordinator

The support from Epic is excellent. I have a direct contact I can get results from. We meet weekly...

Aug 2021
||
(0)
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Analyst/Coordinator

I wanted some specific features from our old system that worked well, and Epic told us that it could...

Aug 2021
||
(0)
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Analyst/Coordinator

One frustration is that Epic doesn’t tell us what upgrades will affect certain departments or users....

Aug 2021
||
(0)
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Analyst/Coordinator

The way the Epic system does flow sheets is not consistent. For example. I can go in and see five...

Aug 2021
||
(0)
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Analyst/Coordinator

When looking at patient labs and medications in the Epic system, I can always find what I need....

Aug 2021
||
(0)
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CIO

Not only is Epic's software expensive to purchase, but it is also expensive to manage, and that can...

Aug 2021
||
(0)
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CIO

There definitely are some good patient-centric workflows within Epic's system, and there are...

Aug 2021
||
(0)
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CIO

We haven't had any issues with Epic’s interoperability. We are using their Care Everywhere platform,...

Aug 2021
||
(0)
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CIO

Citrix software is a required component for Epic, and Epic is working on some changes around that,...

Aug 2021
||
(0)
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CIO

The back end, the configuration side, could use a lot of improvements. But the patient-facing side...

Aug 2021
||
(0)
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CIO

Epic has really been great to work with. They have a very expensive product, but we are getting what...

Aug 2021
||
(0)
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CIO

We actually came across an application defect at one point that we had a fairly easy workaround on,...

Aug 2021
||
(0)
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Director

Our host charges us for implementations, but they don't charge us for every little thing. Our host's...

Aug 2021
||
(0)
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CEO/President

The training modules are not really geared toward us specifically. There are so many things that are...

Aug 2021
||
(0)
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CEO/President

I believe that the product is good. Personally, I have had to optimize my use of the system on my...

Aug 2021
||
(0)
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CEO/President

The system is probably not optimized correctly for us, and some of that could be on our end because...

Aug 2021
||
(0)
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CEO/President

I have no executive involvement. We have one major Community Connect support person, and they have...

Aug 2021
||
(0)
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CEO/President

We have gotten down to the root cause of our performance, and I hope that in a year from now, we...

Aug 2021
||
(0)
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CEO/President

We need on-site optimization. Our host never comes here, so we never see them. We need them to...

Aug 2021
||
(0)
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CEO/President

I can access reports, but I have to completely change them in order to use them. We don't have...

Aug 2021
||
(0)
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CEO/President

I would never recommend the Community Connect model to anyone. I would buy the system straight from...

Aug 2021
||
(0)
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