Tapestry (Core Admin) Commentary
Filtered view: All
Subject Expert
Mac Boyter
Research Director
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Epic puts a lot of energy and effort into their online hub of information. They have a ton of...
Login or Create an Account to see details.
Relationship
With Epic’s support, it is always tricky because we want things done yesterday. I think Epic does a...
Login or Create an Account to see details.
Product
With Tapestry, we would like more flexibility in terms of the configuration around managing the site...
Login or Create an Account to see details.
Value
Considering the competitors that existed when we bought Tapestry, we would buy it again. We are such...
Login or Create an Account to see details.
Product
One thing that comes to mind is that on the Tapestry side, we have some issues integrating the phone...
Login or Create an Account to see details.
Product
In Tapestry, some authorizations are automatically approved, and that is the only thing I see Epic...
Login or Create an Account to see details.
Product
Tapestry has separated referrals from service authorizations. That separation may have had a...
Login or Create an Account to see details.
Relationship
Epic shows up, asks questions, and tries to see how things are going. They have town halls, so that...
Login or Create an Account to see details.
Relationship, Product
We have a pretty robust internal team because the top two products here, Compass Rose and Tapestry,...
Login or Create an Account to see details.
Relationship, Product
Tapestry has been around longer than other Epic solutions. We made a lot of noise a couple of years...
Login or Create an Account to see details.
Product
Tapestry is a clunky application for basic functions in managed care, including eligibility,...
Login or Create an Account to see details.
Product, Value
We can get by with Tapestry for very basic functions and compliance, but the system requires...
Login or Create an Account to see details.
Relationship, Product
One of the biggest challenges to Tapestry reaching its full potential is that utilization management...
Login or Create an Account to see details.
Product
I would estimate that half of the enhancements for Tapestry cause more problems than benefits and do...
Login or Create an Account to see details.
Product
The Tapestry platform seems to interface but not fully integrate with the main EHR platform. There...
Login or Create an Account to see details.
Loyalty, Relationship
Epic shares their road map and generally adheres to it. They explain what they are doing, why they...
Login or Create an Account to see details.
Product
It would be great if Epic could add AI-agent feature sets into the system, especially in terms of...
Login or Create an Account to see details.
Product
The way Tapestry facilitates workflows among the various members of their workforce, like case...
Login or Create an Account to see details.
Relationship
Epic has made their strategy for working with organizations clear. Epic runs their organization, and...
Login or Create an Account to see details.
Loyalty, Product
I have seen smaller Tapestry plans exit the market. I would argue that the lack of efficiency in the...
Login or Create an Account to see details.
Product, Value
I can't overstate the importance of enrolling someone and being able to pay a claim. The system's...
Login or Create an Account to see details.
Operations
Epic does a great job training IT folks, and they are trying to do more training for end users. They...
Login or Create an Account to see details.
Relationship
Epic’s support team is excellent. We have two dedicated resources for Tapestry who are excellent....
Login or Create an Account to see details.
Relationship
Epic wants to meet with us regularly to hear about our goals and what we are doing, and that is...
Login or Create an Account to see details.
Loyalty
Some pieces of Tapestry will be part of our long-term plans, but we aren't sure about other pieces....
Login or Create an Account to see details.
Loyalty, Relationship, Product
Epic has a published road map, so we can see what they are doing. They keep everyone updated on what...
Login or Create an Account to see details.
Product
Tapestry automates workflows for us a lot. All the pieces are intertwined, so once we load...
Login or Create an Account to see details.
Culture, Value
Epic is definitely transparent with their charges. Epic solutions are expensive, so it is hard to...
Login or Create an Account to see details.
Relationship
The vendor has a strong customer relationship manager on the operations side. They don't just have...
Login or Create an Account to see details.
Operations
We have been on Tapestry for years, so we handle our training in-house. When we implement new...
Login or Create an Account to see details.
Relationship
I don't have any major issues with Tapestry. If anything, Epic could be more proactive about...
Login or Create an Account to see details.
Product
In Tapestry, I like that we have the ability to build very sophisticated auto-adjudication rules. I...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I like that Epic has a strong AI presence on their road map and that they are integrating Tapestry...
Login or Create an Account to see details.
Relationship
Epic is very collaborative. They set up meetings and are responsive to email inquiries. They bring...
Login or Create an Account to see details.
Product
Our use of Tapestry is limited, but from my experience, Epic can provide most of the functionalities...
Login or Create an Account to see details.
Relationship, Product
Epic is very good about keeping up with APIs and other regulations that are required by CMS. Epic...
Login or Create an Account to see details.
Relationship
Epic is focused on improving Tapestry. The vendor listens to us and delivers. Even if they don't...
Login or Create an Account to see details.
Product, Value
Tapestry is able to accommodate the volumes and throughput that we need it to. That is impressive.
Login or Create an Account to see details.
Loyalty, Product
Epic is starting to introduce more AI into all of their spaces. However, from an automation...
Login or Create an Account to see details.
Relationship
Epic is constantly pushing out new developments, and they have pushed out a lot of things for...
Login or Create an Account to see details.
Operations
I would tell others that Tapestry can do a lot of things. My biggest piece of advice for people who...
Login or Create an Account to see details.
Product
A lot of the things Tapestry does are things that can be done in other systems. However, Tapestry's...
Login or Create an Account to see details.
Product, Value
Epic has come out with a lot of functionalities to push us toward automation. We have been live on...
Login or Create an Account to see details.
Relationship
Epic is not perfect, no company is, but they do a really good job partnering with us and working...
Login or Create an Account to see details.
Relationship
The support people we have from Epic care. They also know what to do or where to get help if they...
Login or Create an Account to see details.
Product, Value
Using Tapestry, we have been able to look at increased auto adjudication, accuracy of our claims,...
Login or Create an Account to see details.
Relationship
One of Epic's strengths is that they have a very thoughtful, consultative manner when they are...
Login or Create an Account to see details.
Product
In terms of nimbleness, change is happening even faster than ever. There is a need to turn things...
Login or Create an Account to see details.
Loyalty, Relationship
Epic is directly partnering with us to understand where we are going as an organization. We are...
Login or Create an Account to see details.
Operations
I felt we were lied to by Epic about the implementation. We are still in the early stages of working...
Login or Create an Account to see details.
Operations, Product
A lot of automation came out of the box with Tapestry. We encountered some hiccups here and there,...
Login or Create an Account to see details.
Loyalty
We are really hopeful that things with Tapestry will get better. We want things like service-level...
Login or Create an Account to see details.
Relationship, Product
Our Epic BFF shows that Epic is here to partner with us, and that makes all the difference. I like...
Login or Create an Account to see details.
Product, Value
The claims payment flexibility is there in Tapestry, but not as much as we need. For example, if a...
Login or Create an Account to see details.
Loyalty
Epic is a very large organization that moves slowly. We have seen its AI move very quickly, and...
Login or Create an Account to see details.
Relationship, Operations
During development, Epic was mindful about not overpromising, and I appreciate that. They managed...
Login or Create an Account to see details.
Operations
Epic's training leaves much to be desired. Epic has a huge training environment, but that...
Login or Create an Account to see details.
Relationship, Product
Tapestry is pretty easy to use, but there are some parts of it that are clunky. I would like Epic to...
Login or Create an Account to see details.
Operations
Epic could do more to invest in their training for Tapestry, especially as it relates to creating a...
Login or Create an Account to see details.
Product, Value
The main way the system is automating our workflows is through CRMs. Those allow it to capture...
Login or Create an Account to see details.
Product
Using the system is like having an IVR menu that traps customers in an endless loop of trying to...
Login or Create an Account to see details.
Relationship
I have had a very good experience with Epic. When we went into the No Surprises Act, they gave us a...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Regarding compliance and regulation, the value we receive from Tapestry is the fact that we aren't...
Login or Create an Account to see details.
Relationship, Product
Epic seems to be very progressive about wanting to automate things or make the work easier. We meet...
Login or Create an Account to see details.
Relationship
With Epic, we have a BFF, but we need a real account manager. Our BFF is spread too thin. They know...
Login or Create an Account to see details.
Culture, Relationship
Epic works really hard to keep their promises to us, but they definitely don’t keep all their...
Login or Create an Account to see details.
Loyalty, Relationship
Epic has people that know Tapestry but don't know the payer space well. We are moving forward...
Login or Create an Account to see details.
Operations
Implementing Epic's suite did take away our need to have multiple products, so things are better...
Login or Create an Account to see details.
Operations
Epic touts their foundation model so that we don't have to build and customize everything, but every...
Login or Create an Account to see details.
Relationship, Operations
Epic's people work closely with our teams to automate workflows. We do annual reviews of upgrades.
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout