Tapestry (Core Admin) Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Relationship
Epic is not perfect, no company is, but they do a really good job partnering with us and working...
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Relationship
The support people we have from Epic care. They also know what to do or where to get help if they...
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Product, Value
Using Tapestry, we have been able to look at increased auto adjudication, accuracy of our claims,...
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Relationship
One of Epic's strengths is that they have a very thoughtful, consultative manner when they are...
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Product
In terms of nimbleness, change is happening even faster than ever. There is a need to turn things...
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Loyalty, Relationship
Epic is directly partnering with us to understand where we are going as an organization. We are...
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Operations
I felt we were lied to by Epic about the implementation. We are still in the early stages of working...
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Operations, Product
A lot of automation came out of the box with Tapestry. We encountered some hiccups here and there,...
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Loyalty
We are really hopeful that things with Tapestry will get better. We want things like service-level...
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Relationship, Product
Our Epic BFF shows that Epic is here to partner with us, and that makes all the difference. I like...
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Product, Value
The claims payment flexibility is there in Tapestry, but not as much as we need. For example, if a...
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Loyalty
Epic is a very large organization that moves slowly. We have seen its AI move very quickly, and...
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Relationship, Operations
During development, Epic was mindful about not overpromising, and I appreciate that. They managed...
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Operations
Epic's training leaves much to be desired. Epic has a huge training environment, but that...
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Relationship, Product
Tapestry is pretty easy to use, but there are some parts of it that are clunky. I would like Epic to...
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Operations
Epic could do more to invest in their training for Tapestry, especially as it relates to creating a...
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Product, Value
The main way the system is automating our workflows is through CRMs. Those allow it to capture...
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Product
Using the system is like having an IVR menu that traps customers in an endless loop of trying to...
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Relationship
I have had a very good experience with Epic. When we went into the No Surprises Act, they gave us a...
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Loyalty, Relationship, Product
Regarding compliance and regulation, the value we receive from Tapestry is the fact that we aren't...
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Relationship, Product
Epic seems to be very progressive about wanting to automate things or make the work easier. We meet...
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Relationship
With Epic, we have a BFF, but we need a real account manager. Our BFF is spread too thin. They know...
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Culture, Relationship
Epic works really hard to keep their promises to us, but they definitely don’t keep all their...
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Loyalty, Relationship
Epic has people that know Tapestry but don't know the payer space well. We are moving forward...
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Operations
Implementing Epic's suite did take away our need to have multiple products, so things are better...
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Operations
Epic touts their foundation model so that we don't have to build and customize everything, but every...
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Relationship, Operations
Epic's people work closely with our teams to automate workflows. We do annual reviews of upgrades.
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Loyalty, Relationship, Product
Epic's solutions are very high quality, and Epic is great at providing support, but they are not...
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Value
Epic holistically offers a full suite and edges other vendors out. Based on all the research I have...
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Loyalty, Relationship, Product
Epic has been making an effort to modernize. The hard part is ensuring that their customers stay...
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Culture, Relationship
Epic often rolls something out and promises us that they looked at all of our systems, but then it...
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Relationship, Product
We had a couple of issues with the last upgrade for Tapestry that we are still working through. Epic...
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Operations
Generally, Epic’s training is pretty good just because we have good resources for what we get. A lot...
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Loyalty
I would probably mark the product functionality down just a little because there are definitely some...
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Product
We are focused on the claims piece, so we can speak to Tapestry’s ability to automate claims in...
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Relationship, Product
Epic tries to keep their promises. They aren't always successful, but we all know how that is....
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Culture, Value
Epic is transparent about the charges, but every work order has significant charges. That is how the...
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Relationship
My concern with Epic’s support is their timeliness, more than anything. Nothing moves very quickly,...
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Product
Automation is embedded within all of Epic’s tools, including the decision-making tools, the logic...
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Relationship, Product
The new technology Epic delivers doesn't meet our needs. It is not intuitive. There is a lot of...
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Operations
I think the Epic upgrades are the best-laid plans. We know about them in advance, and our IT...
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Product
The way Tapestry started, ease of use was low. I think with some of the upgrades, things have gotten...
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Operations
Prior to the implementation, we had our own standalone eligibility product. The clinical side used a...
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Loyalty, Relationship
Speaking purely from the health plans' perspective, I don't see any modernizing of Tapestry or...
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Product
The workflows that we use in Tapestry are by definition automated. However, there are quite a few...
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Operations
Epic did a good enough job implementing the last upgrade, but they perhaps didn't quite educate...
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Operations
Training is one place where they could be stronger. A perfect score would be training materials...
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Product
Tapestry doesn't have a native finance and accounting piece that is designed for use in a...
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Operations
Epic's training rates at lower than the middle of the road. I don't get a lot of good materials that...
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Relationship
Our technical support person from Epic is awesome. Most of the executive level involvement is with...
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Product
Tapestry is a fairly complete administrative system. Its ability to drive tangible outcomes has been...
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Relationship, Product
Epic is now very proactive about making sure that they are putting systems in Tapestry to comply...
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Loyalty, Product
In general, Epic has been a really good partner for the health system as a whole, and they have made...
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Loyalty, Product
The system is clunky in terms of managing benefits and patients and having good visibility and...
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Product
Tapestry is automating our workflow poorly. Epic has interest and is making an effort, but it is...
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Relationship
When it comes to enhancements for solutions like Tapestry, tech people speak a different language...
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Relationship, Operations
The changes driven by Epic are manageable but challenging. In our organization, we have a couple of...
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Relationship
We were given a timeline by Epic related to a couple of things around claims and the pharmacy, and...
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Product
Co-pays are a big problem in Tapestry because of the interoperability with the insurance license...
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Relationship
It is very difficult to access the right experts and support with Epic’s support structure. We have...
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Relationship
There is a bottleneck between the end users, even leadership and nontechnical end users, and Epic....
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Loyalty, Product
We try to manage the network through Tapestry, but it is horrible. It is managed through a series of...
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Product, Value
Key modules of Tapestry that are really important for functionality are often add-ons with an...
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Operations, Product
Epic needs to have better engagement with the end users, including the layer above the direct...
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Product
There is a limitation of the system when a patient has multiple coverage plans because compliance...
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Loyalty, Product
Epic is behind in the market compared to vendors like HealthEdge. Epic is trying to modernize...
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Relationship
Epic doesn't have the same expertise in the payer market as other vendors do, and that makes it...
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Product
Epic's automation is fair at best. We don't have full-on workflow automation tools in Tapestry. Epic...
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Operations
We got the initial training from Epic, and we had additional training, but we figured out some of...
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Relationship
Contacting Epic is easy, but because they have so many customers, they have to prioritize what they...
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Operations, Product
To automate our workflows, Epic provides the building blocks and also batch tasks, like claims file...
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Relationship, Product
There is nothing I specifically want to see that Epic doesn't have. However, we do outsource things...
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Product
Tapestry is allowing us to automate claims adjudication, so we are able to develop rules for that....
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Relationship
Epic is very receptive to change, and I feel like they have a very quick development release cycle....
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Loyalty, Relationship, Product
Epic has made improvements to their reporting structures over the years, but the support for...
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Loyalty, Product
Epic has most of the interfaces that we would be looking for in this area; they have all the...
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Relationship
Epic is the best at support, so I think it is extremely easy for us to access the right experts and...
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Relationship, Product
Epic has made some really good changes. There are usually a few small things that get missed, but...
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Culture, Relationship
Epic has made many changes to their licensing model over the past few years, and it sometimes feels...
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Value
Getting our money’s worth with Tapestry depends a bit on which piece we are talking about. On the...
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Operations
Epic provides a lot of basic materials that they ask the customer to customize and implement....
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Relationship
Epic is prepared, and they have been asking us about regulatory changes very proactively and have...
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Relationship, Product
There are times when, because of our organization type, some of the things Epic is doing don't apply...
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Relationship
Epic does a great job of making updates and providing responsive feedback. Sometimes the vendor is...
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Product
Workflow automation in Tapestry varies wildly between the different modules. Utilization management...
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Loyalty, Product
The expansion of the Tapestry product outweighs refinement. For capabilities that we are not...
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Loyalty, Product
Epic is making significant changes to their benefits engine, and those changes will improve the ease...
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Relationship
Oftentimes, it comes as a surprise to us when we encounter challenges in Tapestry. Finding the right...
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Loyalty, Relationship, Operations
We were having some significant challenges with the tool in the throes of our go-live. That was when...
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Relationship, Product
Epic has worked with us every year around what we need to see because they don't have a lot of...
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Operations
Candidly, Epic is training people on the one set of how their system works and what guidance they...
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Loyalty, Product
For someone working in an IDN that is using Epic's products on the hospital health system side,...
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Product
We don't use Tapestry to its full function, but the capability is there. It is hard to say without...
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Loyalty, Relationship, Product
I really have high hopes for Tapestry. There is development that Epic is doing for our provider data...
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Loyalty, Relationship
The partnership with the Epic people is very key, regardless of their title. I have a great partner...
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Operations
The Tapestry implementation was horrible. We had a major miss, as did Epic. Our end users were...
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