Tapestry (Core Admin) Commentary
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Subject Expert
Boyd Stewart
VP of Payer/Provider Collaboration
Commentary Summary
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User Commentary
Product
The transparency of Tapestry is great. It is much more user friendly than working in multiple...
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Value
We are working with Epic on certain things. I don’t think they should charge us as much as they do...
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Loyalty, Product
Epic isn’t automating our workflow. We still have a lot of manual workarounds and a lot of things...
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Relationship
We have to reach out to Epic for support. They only have one TS team for us, and that is not enough....
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Loyalty, Operations, Product
We are integrated, but with interoperability comes other challenges. We went live with Tapestry...
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Loyalty, Product
There is AI related to clinicals and automatic messaging in Tapestry. Epic was looking to do a lot...
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Operations
The end users have to have muscle memory to know where to go in the Tapestry system. There is a lot...
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Culture, Value
One of the best things about Epic is that they don't charge for every little thing. They are a...
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Operations
Epic could have done more on the training side. Their scope wasn't as broad as it needed to be....
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Loyalty, Operations
Our launch of Tapestry was very successful because we talked to other organizations like ours that...
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Relationship
The level of support that we receive from Epic is outstanding. We have had a very good relationship...
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Operations
We worked closely with Epic during our entire implementation. The vendor has an implementation...
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Loyalty, Product
There were some core things that our previous dedicated applications provided more details on than...
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Loyalty, Product, Value
Tapestry has eliminated many of the disparate applications that our team used in the past to...
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Product
Tapestry's integrated functionality is the biggest difference between it and our previous solution....
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Operations
If we don't travel to Wisconsin, the vendor won't give us certification. They are actually going to...
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Loyalty, Product
One of the biggest missed promises is the management of discrete networks. For example, with our...
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Operations, Product
The product does a really great job. We just haven't taken full advantage of it. Tapestry is a...
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Relationship
Epic is responsive, but they are not proactive, so we have to initiate things. What Epic is willing...
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Product
There were a couple of sets of reports where once we implemented a break-the-glass situation, which...
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Operations
We had an Epic technical coordinator who really wasn't working out, and that was very clear, but the...
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Loyalty
I really have hope that with the partnership that I have now with the BFF, all the upgrades will be...
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Relationship, Operations
Epic has gotten much better since the implementation. Epic did a horrible job of the implementation....
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Relationship, Product
In terms of functionality, I think there is always more that Epic can do. I wouldn't give them any...
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Relationship
For the most part, there is a percentage of instances where Epic reaches out to us when there is a...
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Operations
The training with Epic is pretty much one and done, so we pretty much self-learn once we are...
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Product
The biggest issue we have with Tapestry is that we are a health plan. While everybody thinks it is...
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Loyalty, Relationship
Epic tries to be proactive. And Epic is delivering something new to us that we are talking about...
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Loyalty, Operations
Our organization is an Epic shop, so our medical record is through Epic. We had a standalone...
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Culture, Operations
It took so much work to get Tapestry to work as promoted. Today, the system is working as...
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Loyalty, Product
I know that Epic is rolling out a Tapestry product for health plans, but the Tapestry product for...
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Culture, Relationship
My conversation when talking to a peer about Tapestry would depend on what their environment was. If...
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Loyalty
I have my asks for Epic. Right now, we are going through quite a few new things that Epic is doing...
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Loyalty, Relationship
Our current build is huge because of how people reacted to it, and Epic has been very helpful and...
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Loyalty
When the organization made the move to Tapestry, the logical next step was to have our utilization...
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Relationship, Product
The infrastructure is pretty much the same for different lines of business as it pertains to my...
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Relationship
There is a lot more communication on the Epic side compared to another vendor we use. Epic has also...
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Operations
I would ideally like to see the vendor do a lot more training for end users. That falls largely on...
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Relationship
Epic does a great job of creating forums and things like that so that we can bounce ideas off of others....
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Relationship
Epic has great support staff members. They assign what they call a BFF to each client. I have a...
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Product
Some of the reports in the system aren't quite where I would like them to be. Doctors who aren't on...
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Product
Epic needs a certification that can certify our quality work through our third-party organization....
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Loyalty, Relationship, Product
Tapestry is a less-used application for Epic customers. We have a lot of control over its future...
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Relationship, Operations
I don't have a ton of experience with other vendors, but Epic has been doing what they call level-up...
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Operations
Epic did a good job of training in the beginning when we were getting onboarded, but as time passes,...
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Product
We would like a step-by-step approach and process in utilization management. A lot of times,...
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Relationship, Product
There is at least one thing on our wish list for Tapestry. Epic does a lot of solutions for federal...
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Loyalty, Relationship, Product
All the feedback I have provided over the years to Epic has made it onto the road map. They take the...
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Product
The biggest feature I like about Tapestry is that it is tied to the EHR. It makes things easy from a...
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Loyalty, Relationship, Product
We have a unique situation, and Epic is working with us to develop automation for certain...
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Product
In the beginning with Tapestry, some pieces of functionality didn't work particularly well, like the...
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Relationship, Product
In some areas of claims, we have had issues getting edits configured correctly to fire...
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Relationship, Product
The number-one gripe I have with Epic on Tapestry's side is that not a single one of the people who...
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Loyalty, Relationship, Product
I came into Tapestry with pretty low expectations, and it has largely met those expectations. When I...
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Loyalty, Product
In some areas, we are making progress from noncompliant tools to compliant tools. If a vendor is...
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Product, Value
Tapestry is a very outdated platform in a lot of regards. A lot of the core development of the tool...
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Product
Generally, outside of a few areas in medication management, we are pretty pleased with Tapestry's...
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Operations
There was no operational training from the vendor. The training was IT garbage. The training was...
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Product
We are working around the system more than with it to improve our operational efficiency. There is a...
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Product
There is always a development being done on Tapestry. We always apply a customization or fix and...
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Product
There are elements of our work that integrate well, like the clinical documentation that is...
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Product
Tapestry doesn't show us everything we need for our day-to-day work. Out-of-network providers are...
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Product
Tapestry doesn't meet all our needs, but it is unclear to me whether there is any product that would...
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Relationship
Epic needs more of a proactive approach to enhancing the end-user understanding of the product. The...
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Relationship, Operations
Epic has been a great implementation partner as we have gone live with the claims piece. It was a...
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Relationship
Epic takes feedback really well. Epic gives us a BFF, which is kind of a silly term, but that person...
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Relationship, Operations, Product
Epic could do a better job of connecting and learning best practices from other users. They have...
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Product
We would like to have integration with our CRM solution, but there is a bit of protectiveness around...
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Loyalty, Value
We are getting our electronic adjudication rate up with Tapestry, so that is a big outcome because...
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Value
Epic is so expensive. They really are. Their products are good, but they are very expensive.
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Loyalty, Product
In our time using Tapestry, I don’t know that I can say that anything was super helpful. Epic has...
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Operations
We had a very challenging implementation, and we have struggled with Tapestry. We have gotten to a...
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Relationship, Product
Epic suggested we use a third party for reporting on what would be considered standard operational...
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Product, Value
Epic doesn’t have pricing for Medicare in the system today. We have to bolt on an extra tracer and...
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Operations
Epic maintains their model of holding all training internally for any certified folks; folks have to...
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Loyalty, Product
There are still fundamentals of the health insurance business that Epic needs to continue to work...
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Loyalty
We moved to Tapestry because our legacy system was discontinued. Our system uses Epic, so the...
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Product
Tapestry has a CRM functionality that is meant to handle any connection point to our members or...
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Product
Tapestry’s reporting functionality is minimal and very basic. There is nothing related to what we...
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