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Tapestry (Core Admin) Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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Director

Relationship, Product

Epic puts a lot of energy and effort into their online hub of information. They have a ton of...

Mar 2026
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Director

Relationship

With Epic’s support, it is always tricky because we want things done yesterday. I think Epic does a...

Mar 2026
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Director

Product

With Tapestry, we would like more flexibility in terms of the configuration around managing the site...

Mar 2026
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Director

Value

Considering the competitors that existed when we bought Tapestry, we would buy it again. We are such...

Mar 2026
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Director

Product

One thing that comes to mind is that on the Tapestry side, we have some issues integrating the phone...

Mar 2026
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Director

Product

In Tapestry, some authorizations are automatically approved, and that is the only thing I see Epic...

Feb 2026
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Director

Product

Tapestry has separated referrals from service authorizations. That separation may have had a...

Feb 2026
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Director

Relationship

Epic shows up, asks questions, and tries to see how things are going. They have town halls, so that...

Feb 2026
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Director

Relationship, Product

We have a pretty robust internal team because the top two products here, Compass Rose and Tapestry,...

Feb 2026
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Director

Relationship, Product

Tapestry has been around longer than other Epic solutions. We made a lot of noise a couple of years...

Feb 2026
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Director

Product

Tapestry is a clunky application for basic functions in managed care, including eligibility,...

Feb 2026
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Director

Product, Value

We can get by with Tapestry for very basic functions and compliance, but the system requires...

Feb 2026
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Director

Relationship, Product

One of the biggest challenges to Tapestry reaching its full potential is that utilization management...

Feb 2026
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Director

Product

I would estimate that half of the enhancements for Tapestry cause more problems than benefits and do...

Feb 2026
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Director

Product

The Tapestry platform seems to interface but not fully integrate with the main EHR platform. There...

Feb 2026
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Director

Loyalty, Relationship

Epic shares their road map and generally adheres to it. They explain what they are doing, why they...

Feb 2026
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Director

Product

It would be great if Epic could add AI-agent feature sets into the system, especially in terms of...

Feb 2026
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Director

Product

The way Tapestry facilitates workflows among the various members of their workforce, like case...

Feb 2026
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Director

Relationship

Epic has made their strategy for working with organizations clear. Epic runs their organization, and...

Feb 2026
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COO

Loyalty, Product

I have seen smaller Tapestry plans exit the market. I would argue that the lack of efficiency in the...

Feb 2026
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COO

Product, Value

I can't overstate the importance of enrolling someone and being able to pay a claim. The system's...

Feb 2026
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VP/Other Executive

Operations

Epic does a great job training IT folks, and they are trying to do more training for end users. They...

Feb 2026
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VP/Other Executive

Relationship

Epic’s support team is excellent. We have two dedicated resources for Tapestry who are excellent....

Feb 2026
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VP/Other Executive

Relationship

Epic wants to meet with us regularly to hear about our goals and what we are doing, and that is...

Feb 2026
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VP/Other Executive

Loyalty

Some pieces of Tapestry will be part of our long-term plans, but we aren't sure about other pieces....

Feb 2026
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VP/Other Executive

Loyalty, Relationship, Product

Epic has a published road map, so we can see what they are doing. They keep everyone updated on what...

Feb 2026
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VP/Other Executive

Product

Tapestry automates workflows for us a lot. All the pieces are intertwined, so once we load...

Feb 2026
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VP/Other Executive

Culture, Value

Epic is definitely transparent with their charges. Epic solutions are expensive, so it is hard to...

Feb 2026
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VP/Other Executive

Relationship

The vendor has a strong customer relationship manager on the operations side. They don't just have...

Jan 2026
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VP/Other Executive

Operations

We have been on Tapestry for years, so we handle our training in-house. When we implement new...

Jan 2026
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VP/Other Executive

Relationship

I don't have any major issues with Tapestry. If anything, Epic could be more proactive about...

Jan 2026
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VP/Other Executive

Product

In Tapestry, I like that we have the ability to build very sophisticated auto-adjudication rules. I...

Jan 2026
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VP/Other Executive

Loyalty, Relationship, Product

I like that Epic has a strong AI presence on their road map and that they are integrating Tapestry...

Jan 2026
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VP/Other Executive

Relationship

Epic is very collaborative. They set up meetings and are responsive to email inquiries. They bring...

Jan 2026
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Director

Product

Our use of Tapestry is limited, but from my experience, Epic can provide most of the functionalities...

Jan 2026
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Director

Relationship, Product

Epic is very good about keeping up with APIs and other regulations that are required by CMS. Epic...

Jan 2026
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Director

Relationship

Epic is focused on improving Tapestry. The vendor listens to us and delivers. Even if they don't...

Dec 2025
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Director

Product, Value

Tapestry is able to accommodate the volumes and throughput that we need it to. That is impressive.

Dec 2025
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Director

Loyalty, Product

Epic is starting to introduce more AI into all of their spaces. However, from an automation...

Dec 2025
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Manager

Relationship

Epic is constantly pushing out new developments, and they have pushed out a lot of things for...

Dec 2025
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Manager

Operations

I would tell others that Tapestry can do a lot of things. My biggest piece of advice for people who...

Dec 2025
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Manager

Product

A lot of the things Tapestry does are things that can be done in other systems. However, Tapestry's...

Dec 2025
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Manager

Product, Value

Epic has come out with a lot of functionalities to push us toward automation. We have been live on...

Dec 2025
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VP/Other Executive

Relationship

Epic is not perfect, no company is, but they do a really good job partnering with us and working...

Nov 2025
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VP/Other Executive

Relationship

The support people we have from Epic care. They also know what to do or where to get help if they...

Nov 2025
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VP/Other Executive

Product, Value

Using Tapestry, we have been able to look at increased auto adjudication, accuracy of our claims,...

Nov 2025
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VP/Other Executive

Relationship

One of Epic's strengths is that they have a very thoughtful, consultative manner when they are...

Nov 2025
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VP/Other Executive

Product

In terms of nimbleness, change is happening even faster than ever. There is a need to turn things...

Nov 2025
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VP/Other Executive

Loyalty, Relationship

Epic is directly partnering with us to understand where we are going as an organization. We are...

Nov 2025
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Director

Operations

I felt we were lied to by Epic about the implementation. We are still in the early stages of working...

Oct 2025
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Director

Operations, Product

A lot of automation came out of the box with Tapestry. We encountered some hiccups here and there,...

Oct 2025
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Director

Loyalty

We are really hopeful that things with Tapestry will get better. We want things like service-level...

Oct 2025
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Director

Relationship, Product

Our Epic BFF shows that Epic is here to partner with us, and that makes all the difference. I like...

Oct 2025
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Director

Product, Value

The claims payment flexibility is there in Tapestry, but not as much as we need. For example, if a...

Oct 2025
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Director

Loyalty

Epic is a very large organization that moves slowly. We have seen its AI move very quickly, and...

Sep 2025
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Director

Relationship, Operations

During development, Epic was mindful about not overpromising, and I appreciate that. They managed...

Sep 2025
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Director

Operations

Epic's training leaves much to be desired. Epic has a huge training environment, but that...

Sep 2025
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Director

Relationship, Product

Tapestry is pretty easy to use, but there are some parts of it that are clunky. I would like Epic to...

Sep 2025
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Director

Operations

Epic could do more to invest in their training for Tapestry, especially as it relates to creating a...

Sep 2025
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Director

Product, Value

The main way the system is automating our workflows is through CRMs. Those allow it to capture...

Sep 2025
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Director

Product

Using the system is like having an IVR menu that traps customers in an endless loop of trying to...

Sep 2025
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Director

Relationship

I have had a very good experience with Epic. When we went into the No Surprises Act, they gave us a...

Sep 2025
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Director

Loyalty, Relationship, Product

Regarding compliance and regulation, the value we receive from Tapestry is the fact that we aren't...

Sep 2025
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Director

Relationship, Product

Epic seems to be very progressive about wanting to automate things or make the work easier. We meet...

Sep 2025
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CIO

Relationship

With Epic, we have a BFF, but we need a real account manager. Our BFF is spread too thin. They know...

Jun 2025
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CIO

Culture, Relationship

Epic works really hard to keep their promises to us, but they definitely don’t keep all their...

Jun 2025
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CIO

Loyalty, Relationship

Epic has people that know Tapestry but don't know the payer space well. We are moving forward...

Jun 2025
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VP/Other Executive

Operations

Implementing Epic's suite did take away our need to have multiple products, so things are better...

Jun 2025
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VP/Other Executive

Operations

Epic touts their foundation model so that we don't have to build and customize everything, but every...

Jun 2025
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COO

Relationship, Operations

Epic's people work closely with our teams to automate workflows. We do annual reviews of upgrades.

Apr 2025
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VP/Other Executive

Loyalty, Relationship, Product

Epic's solutions are very high quality, and Epic is great at providing support, but they are not...

Apr 2025
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VP/Other Executive

Value

Epic holistically offers a full suite and edges other vendors out. Based on all the research I have...

Apr 2025
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VP/Other Executive

Loyalty, Relationship, Product

Epic has been making an effort to modernize. The hard part is ensuring that their customers stay...

Apr 2025
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Director

Culture, Relationship

Epic often rolls something out and promises us that they looked at all of our systems, but then it...

Apr 2025
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Director

Relationship, Product

We had a couple of issues with the last upgrade for Tapestry that we are still working through. Epic...

Apr 2025
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Director

Operations

Generally, Epic’s training is pretty good just because we have good resources for what we get. A lot...

Apr 2025
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Director

Loyalty

I would probably mark the product functionality down just a little because there are definitely some...

Apr 2025
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Director

Product

We are focused on the claims piece, so we can speak to Tapestry’s ability to automate claims in...

Apr 2025
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VP/Other Executive

Relationship, Product

Epic tries to keep their promises. They aren't always successful, but we all know how that is....

Mar 2025
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VP/Other Executive

Culture, Value

Epic is transparent about the charges, but every work order has significant charges. That is how the...

Mar 2025
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VP/Other Executive

Relationship

My concern with Epic’s support is their timeliness, more than anything. Nothing moves very quickly,...

Mar 2025
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VP/Other Executive

Product

Automation is embedded within all of Epic’s tools, including the decision-making tools, the logic...

Mar 2025
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