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Tapestry Comments
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Subject Expert
Commentary Summary
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User Commentary
CIO
The implementatio of Tapestry was such a small implementation. We didn’t have an expectation that...
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CIO
Tapestry’s capitation module is very weak. I don’t think Epic has invested a lot in new...
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Director
Epic spends a lot of time listening to what we want. We have gotten fewer complaints as time has...
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Director
I like Epic's integration. I feel like the vendor gives Tapestry a lot of attention. They are...
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Manager
The Tapestry implementation was a good lesson for us. Tapestry is a pretty mammoth delivery and a...
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Manager
Things are still early with Tapestry, but we are very excited about the integration points. We were...
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Manager
I believe that Epic’s strategy is to avoid charging for every little thing, even when they quote the...
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Manager
Tapestry is so complex. There are two flavors of training that we received. One is the training that...
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Manager
Tapestry is so integrated, and the support team needs to be stronger in that integrated space....
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Director
Epic got us all excited about how great Tapestry was, but it was a letdown. They hyped up their...
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Director
Except for our Medicare product, the product supports our goals for integration. We have a...
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Director
Tapestry has gone down a few times since we have been on it. I don’t remember our previous system...
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Director
Epic is such a large company, so there is more red tape to go through when we want to change...
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Director
There are things that are good and bad with Tapestry. Now that we are with Epic, we get that good...
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Director
I felt like the implementation was rushed. It really did not work because we needed it to be a...
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VP/Other Executive
Tapestry’s reporting is not as strong as it could be. The process to extract reports is clunky and...
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VP/Other Executive
The reporting module is one of the older modules that Epic hasn’t spent much time updating, but they...
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COO
People have been told that Tapestry had functionality that isn't really there. But Epic has...
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COO
Tapestry isn't a great claims platform. People have been trying to use it for all medical management...
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COO
The idea of Tapestry is that it is integrated with Epic's platform, so when we walk into a provider...
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COO
Tapestry doesn't have a lot of the fee-schedule capabilities that we typically see. It is years...
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COO
If we wanted to sell a lot of group businesses with customized benefits, there are no capabilities...
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COO
Epic has never done an interface with a third-party claims system. They actually lobbied against...
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COO
Epic has a lot of catch-up work to do in order to be at the same level as other vendors. I would...
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Director
We spend a lot of money to get things from the software program. The amount of money that we spend...
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Director
When we first started with the product, there weren’t a lot of improvements specific to Tapestry....
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Director
The work that Epic has done with Tapestry has been claims related. There is a lot of information...
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Director
Epic needs to have more reporting capabilities in place. The reporting capabilities have never been...
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Director
From an integration perspective, I still see quite a bit of the silo mentality. There are things...
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Director
I want vendors to anticipate my needs. I don’t want them to wait for me to point out what I need. I...
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Director
Our IS team has worked with Epic on different reports related to the utilization of resources and...
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Director
We have worked a lot more closely with Epic recently. There are some new people that have come into...
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Director
We have specifically worked with Epic on some reporting regarding information that we haven’t had...
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Director
Our experience with Tapestry has gotten a lot better. Before, I felt like the product wasn't...
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Director
There are some downsides to the product. The workflow is the biggest issue. The product can't...
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Director
I would like to be able to complete the workflow and order something right away rather than the next...
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Director
Epic has struggled to support us during COVID-19 in terms of the health plan space. I feel like Epic...
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Director
If I were making the decision to buy the product again, I wouldn't in its current state. But Epic is...
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Director
Epic avoids charging us for every little thing because most of the time we just pay for licenses,...
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Director
Right now, Tapestry can only support member API requirements. The product can't support our provider...
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Director
When there is a fax from outside of the Epic system, we have to scan it in and enter the...
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VP/Other Executive
We have had a mixed experience with Tapestry. We thought we would be able to use logic to...
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VP/Other Executive
I haven't yet experienced Epic delivering any new technology. Maybe we just need to give them more...
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VP/Other Executive
It wasn't clear which promises Epic made. They did demos and did the training, but the functionality...
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VP/Other Executive
The ease of use is an interesting thing. I think Tapestry is easy to use, but for many people, it...
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VP/Other Executive
Certain outside products that are very critical to our workflow are not integrating with Tapestry....
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VP/Other Executive
The utilization piece, the revenue cycle piece, and the bed-day table just aren't clear. How we use...
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VP/Other Executive
Epic needs to do more work to get our feedback. Epic should ask customers about what they want to...
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VP/Other Executive
The dashboards that are working are fantastic. The revenue cycle dashboards seem to be working well....
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Manager
Our Tapestry needs are unique from eligibility and claims standpoints, but we have access to a...
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Manager
Epic assigns us a technical support person. Developing a relationship with the technical support...
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Manager
When we have issues, our IT team is good about submitting tickets to Epic. Epic works through the...
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Manager
We are expected to meet certain turnaround times for claims processing, and Tapestry has definitely...
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Manager
We moved onto the Epic platform so that we could be integrated. Everything is about the patients,...
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Manager
We request enhancements from Epic, and most of our needs have been met. Like any organization, Epic...
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Manager
Every vendor nickel-and-dimes. If we want another module, there is a license charge for it. That...
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Manager
I went to a certification program for the fundamentals of Tapestry, and I thought the training...
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Manager
There are some things that we ask for that the system can’t do. Usually, if Epic can’t get something...
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Manager
For end users who are not getting specific training from Epic, the ease of use is a bit lower...
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Manager
The product has been well supported through the COVID-19 crisis. We have had to make a lot of...
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Manager
The system does what it needs to do. It gives us the data that we need and the information that we...
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Manager
I believe the vendor does keep all their promises. I think their support is really good. The IT team...
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Manager
When we have upgrades or new releases, the IT team gives us a heads-up. We are able to test the...
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Manager
With any program, there are issues. When we get eligibility from our health plan, the filing order...
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Manager
The system works fine across the board for all the departments that use it. There are so many...
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Manager
I like the fact that we are able to reach out to somebody when we need to. If someone isn’t able to...
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Manager
I would recommend the system. I have used other systems, and Tapestry is the easiest to use. If...
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COO
I am not exactly thrilled with Epic. The interface ability to have standard reporting out of the...
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COO
I don't really have web support from Epic. I have an account manager that is assigned to us by...
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COO
Epic needs to work on Tapestry having standardized extractable data. For example, things need to be...
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VP/Other Executive
The system gives us an opportunity to be extremely flexible and do some really innovative and...
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VP/Other Executive
I really appreciate Epic's approach to future development when it comes to developer immersion. To...
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VP/Other Executive
In regard to some of the new initiatives that we are trying, such as some bundle work for claims...
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VP/Other Executive
Our implementation went fairly well, but we could have done better. I wouldn't say that is...
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VP/Other Executive
Today, we are in a really great position from the core enrollment and claims administration...
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VP/Other Executive
The system has pretty good functionality on the clinical side in regard to identifying bundles and...
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VP/Other Executive
Epic does very well in delivering new technology that meets our needs. That is really unique to Epic...
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VP/Other Executive
Epic's system has a hefty price tag, but I would say that the price is worth it. Because of what we...
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Manager
Epic is pretty clearly working to make things easier to use. Epic is making some great changes, but...
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Manager
Epic’s support is really fantastic, and proactivity goes hand in hand with support.
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Manager
Epic has kept all of their promises. It sometimes takes longer to get what we want than we might...
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Manager
Epic doesn’t nickel-and-dime, but there are a lot of different fees. Sometimes the fees are very high....
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Manager
We sometimes find out late in the game that certain things don’t work as expected, and we have to...
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