Tapestry
Filtered view: All

Subject Expert
Joe VanDeGraaff
Vice President
KLAS Vice President - Joe VanDeGraaff
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Loyalty, Relationship, Product

Over the last few years, Epic has put a pretty heavy emphasis on Tapestry and has been trying to add...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic’s strength is dependability. Whenever we have had a module issue, Epic has been very responsive...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I like the support infrastructure from the top down. Epic goes directly to operations leaders to get...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Tapestry has great analytics and data-reporting platforms. We have the ability to do self-service...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic does profile customers through Signal. The vendor benchmarks us against their other clients....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We had a few issues with communication about an upgrade in terms of locking things down from vendors...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

We just went live with a new capability with the product, and that capability has really streamlined...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

There are a lot of things that we come across, especially on our enrollment side, with new...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We were less satisfied last year because of how much was going on, but now that we have made the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Epic is so fast paced, and they are coming out with changes all the time, so the process of keeping...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor could improve their training in terms of their availability and responsiveness. I know...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

It is hard for a lot of our users when we have upgrades and things are drastically changing. When we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The support team's responsiveness has dropped a little, but overall, if something is urgent, they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

More often than not, we are the ones finding any issues or problems on our end and then reaching out...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Because of how we implemented Tapestry, some doctors couldn’t submit referrals through the portal,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is proactive in their communication and how they alert us to potential issues.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I think my satisfaction with Tapestry will increase. We are doing some major upgrades, and I think...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We moved to Tapestry because we were trying to align with our larger health system, so we were kind...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

I don’t like Tapestry. I know it has great features, but it takes a long time to become proficient....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Epic does these upgrades that mess things up. Whenever Tapestry suddenly looks different, we have to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like Tapestry’s provider portal. It is good and is connected to the referral system.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I am not confident at all in Epic’s ability to support multiple business lines.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

If I were working for another organization and they were looking at getting a system, I would say...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic offers training with upgrades, but sometimes the training is too far in advance of the actual...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like that Tapestry is connected with all other elements of the organization. It is not a bolt-on...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

There probably aren't as many Tapestry installations in the nation compared to just basic Epic...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Value

We selected Tapestry as a way to get onto one platform. Being on one platform gives our departments...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Operations, Product

Our challenge with the product was that when we were setting Tapestry up, there wasn’t enough...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product, Value

Tapestry is not what I would have purchased had my hospital system not been using Epic's products....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

Epic's team is fully capable of solving our problems. If Epic can get the tool to work efficiently,...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The positive differentiator with Tapestry is its ability to seamlessly integrate across all areas of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The benefits we have achieved with Tapestry are mostly through managed care. When an organization...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic does fairly well with accommodating tangible things we can do and put into the system to help...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

When Epic does upgrades, sometimes the upgrades are great, and sometimes they are not so great.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's technical support team is good. Their response time is generally within four to six...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic has a good track record of working on issues for us or giving us fixes. With some upcoming...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

We are a small organization, so our needs are different from those of large organizations, and Epic...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The training for Tapestry has been good. There is always room for improvement.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

If I were to boil everything good about Epic down into a single consolidated statement, it would be...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

Epic doesn't know “!#$%&” about running a health plan. They just don't have the knowledge base or...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product

There are concerning gaps in the product. We are using it for appeals and grievances right now, and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

What we see in Tapestry, from a clinical perspective, is the same as what clinicians see, and we...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The product is good overall but doesn’t work well in individual work group areas. Coming from an...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

I would tell a friend that if they are starting a health plan at a health system that uses Epic,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Epic told us that they had an appeals and grievances module, but it is not functional. When we talk...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Tapestry is functional, and there is little to no compliance risk for us today because we know what...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

The people that are working on the product from a development standpoint are very honest about its...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Epic is trying to engage with partners that they think can help them develop future capabilities in...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Tapestry is on really old code. The underlying code is from 1998. Tapestry is actually the oldest...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Tapestry has met expectations. I looked at Epic years ago, and Tapestry has gotten better. It is not...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The implementation of Tapestry was really rough, and I don't know how much of that was Epic's fault...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have seen some gaps in Epic’s ability to manage third-party administrative groups very...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

In the long term, it makes so much sense to be an integrated health system and be on the EMR from...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our upgrade process is pretty seamless. Over the last couple of years, Epic switched over to doing...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I have heard feedback from vendors we are trying to integrate with that it is challenging to work...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would hope that Epic is always bringing things to us in terms of innovation and brainstorming. But...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is a lot of specialization with the Epic resources, so one person will only deal with Tapestry...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic has a pretty good track record when it comes to working on issues for us or resolving things....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Operations, Product

We are a small organization, so our needs are different than the needs of larger organizations. I...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Trying to work within the limits of the things a solution can do and the regulations we have to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Having the integration between the clinical and insurance sides has improved our workflow and has...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic has been absent since the go-live except when we have complained that some things haven't been...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am pretty satisfied with Tapestry. The product doesn't go down like my other system did.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't know what Epic’s vision is except in the moments when they tell me about the features in an...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We hope that our satisfaction with Tapestry will increase in the future because Epic is going to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend Tapestry to others, but customers really need to make sure they map out their...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

We still have a problem with Epic's calculations of turnaround times for all of our different lines...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Epic did a really good job when we went live with Tapestry. But if we knew then what we know now, we...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Getting our basic, on-the-ground needs addressed has been extremely difficult, and they are industry...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have a long list of challenges I would like to be addressed in Tapestry. The pharmacy...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The system was first an EMR, but then Epic bolted on Tapestry to allow providers to take on risk....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic is very good at meeting federal regulations that impact all of their clients, but they struggle...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The utilization management process for nurse reviews is not easy to use because some things are not...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Tangible outcomes are things that we can put a dollar measure to, like how the product is able to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic is very bright, but I would like to see the vendor's team have more expertise in terms of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The best thing about Tapestry is that when one of our provider groups takes on risk and delegation...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

We have had a very challenging implementation. Epic's support is limited. Epic has decades' worth of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The product is very limited in coordinated reporting functions, such as off-the-shelf utilization...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship, Product

For certain lines of business, such as Medicare-related ones, the vendor didn't appear to have a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Our integration with the platform is Tapestry's biggest differentiator. Being on the same platform...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We upgrade Tapestry regularly, and Epic has perfected that process. Epic has cutting-edge...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic’s expertise has gotten a lot better. Tapestry is one of the newer applications that Epic...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Tapestry’s ability to track quality measures and regulatory information is pretty great.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Tapestry can integrate with other EMR applications, charts, and professional billing systems....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

All of our hospitals and medical groups are on Epic's software, so the good news is that everything...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We did an extensive evaluation to see whether we wanted to invest in Tapestry, and there were...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

Tapestry will have significant benefits for us in the long run, but the product is not all the way...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We hope that we can iron out our core operations. Things have taken much longer than we had hoped,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The biggest implementation challenge we faced on many fronts was our inability to get stabilization....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Epic’s training for Tapestry is pretty limited, especially because we are trying to learn Tapestry...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The support during our latest upgrade was great. We got extra support and emails every single day.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don't know whether I have asked Epic for anything they haven't given me. We do not utilize...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

After one upgrade, we had an impact on our interfaces that the vendor had to figure out. Epic...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic's support ebbs and flows. Sometimes the vendor alerts us to possible issues, and sometimes they...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are making a lot of system changes that are going to make our utilization better. Ultimately, we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Epic has been responsive in helping us enhance our usage of the product. We asked the vendor to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have a dedicated technical support person who is terrific and easy to get ahold of. Our account...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Tapestry is a good system, and we are in a decent spot with the product. Without taking into account...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Currently, we like the way we work with Epic. The vendor has been extremely helpful with some...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Epic's platform is not as flexible as the products of other bigger vendors in the industry, but...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

I would not recommend that people do a single integrated instance of Tapestry because Tapestry...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Our initial implementation was a bit rough. We could not reliably process claims for months after we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Tapestry is hard to use, and even when we recruit, we try to find people with Tapestry experience...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

Tapestry’s rules configuration has been really helpful in terms of helping us improve our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Epic’s willingness to develop with us and innovate based on either our changing regulatory...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have organizational needs within Tapestry that have been challenging. There are many shared...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have run into challenges with reporting capabilities. The things built for us previously are...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We still have a need for an external population health tool having to do with value-based care and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

A lot of software has been segmented in the payer world, so one area is enrollment, and another area...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

A positive differentiator with Tapestry is that there is a great amount of transparency within the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic’s opportunity for improvement is just gaining a better understanding of our state’s market....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

Having our health plan products integrate with our care delivery Epic instance has led to benefits...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The biggest challenge is that Tapestry is not a system that is widely used in our industry, and when...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

I anticipate that we are going to be successful with the software and that it is going to get...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I would like to see Tapestry have more overall information from a regulatory standpoint already...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Because Epic is normally a clinical setting type of software and Tapestry is meant for payers, there...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Tapestry is extremely flexible; it is integrated into the rest of our systems. Epic is a good...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

The challenges that we have experienced with Tapestry have had to do with the fact that things are...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We use Milliman Clinical Guidelines (MCG) criteria, and right now, we have to cut and paste things...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Epic is very responsive to Tapestry's user community. The vendor always has a vision, and that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We know our Epic BFF by name, and we have regular meetings with that person. We are extremely...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like is Epic’s Care Everywhere network. When we are doing utilization management, we don’t have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Epic’s approach to development is completely avoiding one-offs. If they can’t build something for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Epic has done well with meeting regulatory requirements, but with everything that has come up...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have had a lot of turnover in the day-to-day support we get from our Epic support team. In the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Historically, Epic has struggled with giving us NCQA reports so that we can track the timeliness of...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

One of the positive differentiators of Tapestry is that we can get referrals electronically. We own...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The product's integration is where the benefit is. We usually have to try different products for the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Epic's weakness is understanding the insurance industry and insurance products; they struggle to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like that there are many ways to approach Tapestry. The product is layered and easy to learn. Our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

We don’t get any type of bait and switch from Epic, and when we leverage the functionality and build...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have a hosted model with Epic, so the biggest challenges occur when we need a change or need to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations, Product

Sometimes when Epic does an upgrade, they might tell us the functionality, but they don't tell us...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

With our most recent upgrade, our ease of use was quite challenging because Epic went to a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Epic is challenged in the behavioral health space in dealing with the build of some of those types...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We offer bundles, and Tapestry doesn't have a good way to administer those bundles across multiple...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We have to be able to segment our behavioral health business from our population health business, so...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

CMS audits the insurance companies, and that is a whole process. We have to produce everything, and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

The positive differentiators from using Tapestry are that we can work very collaboratively across...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Operations

The product is a bear to implement. Tapestry is unlike any other product from Epic. Epic is very...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

The one thing that I like about Epic is that they are constantly developing. They do something that...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship

There are a couple of things that we have looked to Epic to provide that they don't have the...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The vendor's support is not as good as it used to be. Some of the monthly software updates have had...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

If I were recommending Tapestry to a behavioral health organization, I would have several...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

I have regular meetings with an Epic leader who listens to my concerns and then follows up and takes...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

With Tapestry, I can look at our auto adjudication rates or at a whole bunch of different metrics...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The product doesn't do what we need it to do. When we did our NCQA recertification, we had to really...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Sometimes Epic delivers new technology in a vacuum without involving us. We would rate the vendor's...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We hope our satisfaction goes up. We really try to have regular meetings with Epic so that we are...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Someone who is thinking about using Tapestry for a health plan should seriously evaluate other...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

It would be helpful if Epic could automate the work queues and provide monitoring tools. The testing...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

The positive things about Tapestry are its ease of use, scalability, and integration with the EMR....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture

Epic sold Tapestry as a totally integrated product that was totally accredited with NCQA, but those...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Epic is not in the HIE business, but they have a lot of clients who have a lot of data. The vendor...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

It would be nice if Epic could work with plans to make sure that there is some arrangement to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There is a deep willingness on Epic's side to compromise their initial standards and quality to hit...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We meet with Epic regularly at governance meetings and do an inventory of all outstanding issues. If...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic manages and handles us well. They reassure us that they hear us and that we are partnering with...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My largest frustration with Epic is their lack of expertise in certain areas of healthcare. We have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

The things we have implemented have definitely led to better outcomes as far as satisfaction and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we need support, we are able to get it. But I wouldn't say that the vendor has been really...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Getting reporting done out of Epic's system is very hard. We have had to do a lot of Crystal...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

There have been times during the upgrades when something has changed, and we haven't been made aware...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One downfall with Epic is that they do not provide the ability to test the patient access API well....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Epic is really stepping up to the plate; they are adding features lately that are making things...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our support from Epic has gone through the roof. They are available at the drop of a hat for any...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic has too many requirements and too many measurements that have to go out. A product has to be...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles