Home chevron icon Payer Solutions chevron icon Payer Software chevron icon Claims & Administration Platforms (Payer)

Tapestry Commentary
Filtered view: All

Subject Expert
Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Payer Claims & Administration Platforms 2023: Vendor Performance in a Segmented Market
Payer Claims & Administration Platforms 2023:
Vendor Performance in a Segmented Market
August 2023
View Report
CMS Payer Interoperability 2022: An Early Look at Purchase Decisions and Vendor Performance in a New Market
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Loyalty, Relationship, Product

Tapestry is a less-used application for Epic customers. We have a lot of control over its future...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

I don't have a ton of experience with other vendors, but Epic has been doing what they call level-up...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Epic did a good job of training in the beginning when we were getting onboarded, but as time passes,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We would like a step-by-step approach and process in utilization management. A lot of times,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

There is at least one thing on our wish list for Tapestry. Epic does a lot of solutions for federal...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product

All the feedback I have provided over the years to Epic has made it onto the road map. They take the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The biggest feature I like about Tapestry is that it is tied to the EHR. It makes things easy from a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Relationship, Product

We have a unique situation, and Epic is working with us to develop automation for certain...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

In the beginning with Tapestry, some pieces of functionality didn't work particularly well, like the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

In some areas of claims, we have had issues getting edits configured correctly to fire...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

The number-one gripe I have with Epic on Tapestry's side is that not a single one of the people who...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Relationship, Product

I came into Tapestry with pretty low expectations, and it has largely met those expectations. When I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Product

In some areas, we are making progress from noncompliant tools to compliant tools. If a vendor is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

Tapestry is a very outdated platform in a lot of regards. A lot of the core development of the tool...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

Generally, outside of a few areas in medication management, we are pretty pleased with Tapestry's...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

There was no operational training from the vendor. The training was IT garbage. The training was...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We are working around the system more than with it to improve our operational efficiency. There is a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

There is always a development being done on Tapestry. We always apply a customization or fix and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are elements of our work that integrate well, like the clinical documentation that is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Tapestry doesn't show us everything we need for our day-to-day work. Out-of-network providers are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Tapestry doesn't meet all our needs, but it is unclear to me whether there is any product that would...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic needs more of a proactive approach to enhancing the end-user understanding of the product. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

Epic has been a great implementation partner as we have gone live with the claims piece. It was a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Epic takes feedback really well. Epic gives us a BFF, which is kind of a silly term, but that person...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations, Product

Epic could do a better job of connecting and learning best practices from other users. They have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

We would like to have integration with our CRM solution, but there is a bit of protectiveness around...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Value

We are getting our electronic adjudication rate up with Tapestry, so that is a big outcome because...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Value

Epic is so expensive. They really are. Their products are good, but they are very expensive.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

In our time using Tapestry, I don’t know that I can say that anything was super helpful. Epic has...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We had a very challenging implementation, and we have struggled with Tapestry. We have gotten to a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Product

Epic suggested we use a third party for reporting on what would be considered standard operational...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

Epic doesn’t have pricing for Medicare in the system today. We have to bolt on an extra tracer and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Epic maintains their model of holding all training internally for any certified folks; folks have to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

There are still fundamentals of the health insurance business that Epic needs to continue to work...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We moved to Tapestry because our legacy system was discontinued. Our system uses Epic, so the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Tapestry has a CRM functionality that is meant to handle any connection point to our members or...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Tapestry’s reporting functionality is minimal and very basic. There is nothing related to what we...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Our experience with Tapestry has been very good. Tapestry fits our model of business much better...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product, Value

At times, Epic oversells the products a bit. It is not as straightforward as they make it sound. We...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic is a little slower with supporting our organization’s integration goals. Their products are not...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Epic is really good with training. They have a lot of resources. They provide people with their...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For ease of use for end users, Epic has made some improvements and some major enhancements. An...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor is pretty good with their implementations and upgrades. We do our due diligence, and we...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I would probably buy Tapestry again just because we consolidated all of our products pretty much...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Throughout our implementation, we sought executive engagement; we requested it, demanded it, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Staffing complaints with Epic were not heard. We received a lot of basic statements that they heard...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The functionality and execution of the solution are probably the biggest hurdles that we have and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic has a playbook that they are following arbitrarily. That is unfortunate because basically, Epic...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

My top priority for Epic to improve on would be interoperability. I want the ability to expand...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The first thing that is most notable to me that Epic needs to improve on is gaining any...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The solution isn't completely without merit. It has some level of credibility, and it looks like...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

What kills me is that Epic continues to make recommendations, and when I challenge their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I would hope that feedback would be taken seriously by Epic and that they would allow themselves to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

I am not sure what Epic charges for and what they don’t, but I can guarantee that we are paying way...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

My staff uses Tapestry pretty much without issue. It is very easy for anyone in the business, no...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic’s staff is great. Our project managers are fantastic, and most of the account people and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Tapestry lacks some serious components and some very vital items for processing and implementing...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Operations

Tapestry is a very old product, and Epic is trying to bring some life to it. Their intent is great,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Over the last few years, Epic has put a pretty heavy emphasis on Tapestry and has been trying to add...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic’s strength is dependability. Whenever we have had a module issue, Epic has been very responsive...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I like the support infrastructure from the top down. Epic goes directly to operations leaders to get...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Tapestry has great analytics and data-reporting platforms. We have the ability to do self-service...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic does profile customers through Signal. The vendor benchmarks us against their other clients....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

We had a few issues with communication about an upgrade in terms of locking things down from vendors...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Payer Core Administration Decision Insights: A First Wave of Change?
10 June 20    |   Joe VanDeGraaff and Sam Eaquinto
Payer Core Administration solutions were born for another time, and health plans and vendors are realizing that these solutions need to be updated, revamped, or replaced for modern value-based care. K



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​