Thank you !

Access info about Payer Claims & Administration Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Payer Claims & Administration Platforms.

Will you help us?

Take A Survey

Tapestry
Filtered view: All

KLAS Research Director - Joe VanDeGraaff
Subject Expert

Joe VanDeGraaff

Research Director

joe.vandegraaff@klasresearch.com

801-734-1587

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Payer Core Administration Platforms 2020: New Decisions & New Life (A Decision Insights Report)
Payer Core Administration Platforms 2020:
New Decisions & New Life (A Decision Insights Report)
May 2020
View Report
View Related

Preferences

   Bookmark

Related Blogs

Payer Core Administration Decision Insights: A First Wave of Change?

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Payer Claims & Administration Platforms on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Payer Claims & Administration Platforms.

Will you help us?

Take A Survey

Want to see full details?

User Commentary

Sort by

VP/Other Executive

We have had Tapestry for a while. We serve our own patients and provide managed services to support...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use Epic’s EMR along with Tapestry, so we can see when a referral is placed and know what side...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

A number of things drove us to pick Tapestry, such as select requirements, design requirements, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Intense would be an understatement for our initial implementation of Tapestry. Tapestry is a mega...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The biggest enhancement that we want from Epic would be an enhancement to their pricing hierarchy....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We were actually going to start off on Tapestry Link instead of just Tapestry. We have been working...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tapestry gives us a lot of detail when we process claims. I have manually processed claims on...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There will be bumps along the way when partnering with any large organization. We have had several...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic's support team responds to me quickly.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We partnered with Epic to help them evolve and build out the payer aspect of the solution. Epic has...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are working and partnering with Epic in getting things on their radar starting with early...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic is a key partner because they are our support structure. I look at them as more of an internal...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

There are still some learning curves specific to third-party administration. But Epic has made...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We primarily use Tapestry for plan operations. When we first went up with Tapestry, there wasn't a...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

If I were an independent third-party administrator looking for a new software system and didn't have...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Epic needs to make more progress on the bundled payment methodologies. We are getting bundles,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

In Tapestry, there are insights into things that a standalone third-party administrator (TPA) might...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Third-party administration isn't insurance. Most of the clients that use Tapestry are extensions of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For the implementation, we got good executive attention from Epic. But for the implementation...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training that Epic delivers is very much out of the box, and they don’t support people on the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The primary technical support people that Epic has assigned to us are fresh out of the oven. They...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tapestry could use a lot of improvement. Tapestry is not really geared yet to accommodate all the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would say that Tapestry has a good interface, but there are a lot of limitations on the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the long term, the product is definitely good because it has a good GUI. Some people complain...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend having a generous timeline and not doing a fast-track project. I would recommend...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The implementatio of Tapestry was such a small implementation. We didn’t have an expectation that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Tapestry’s capitation module is very weak. I don’t think Epic has invested a lot in new...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic spends a lot of time listening to what we want. We have gotten fewer complaints as time has...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like Epic's integration. I feel like the vendor gives Tapestry a lot of attention. They are...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Tapestry implementation was a good lesson for us. Tapestry is a pretty mammoth delivery and a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things are still early with Tapestry, but we are very excited about the integration points. We were...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I believe that Epic’s strategy is to avoid charging for every little thing, even when they quote the...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tapestry is so complex. There are two flavors of training that we received. One is the training that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tapestry is so integrated, and the support team needs to be stronger in that integrated space....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic got us all excited about how great Tapestry was, but it was a letdown. They hyped up their...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Except for our Medicare product, the product supports our goals for integration. We have a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tapestry has gone down a few times since we have been on it. I don’t remember our previous system...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is such a large company, so there is more red tape to go through when we want to change...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are things that are good and bad with Tapestry. Now that we are with Epic, we get that good...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I felt like the implementation was rushed. It really did not work because we needed it to be a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tapestry’s reporting is not as strong as it could be. The process to extract reports is clunky and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The reporting module is one of the older modules that Epic hasn’t spent much time updating, but they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

People have been told that Tapestry had functionality that isn't really there. But Epic has...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Tapestry isn't a great claims platform. People have been trying to use it for all medical management...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The idea of Tapestry is that it is integrated with Epic's platform, so when we walk into a provider...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Tapestry doesn't have a lot of the fee-schedule capabilities that we typically see. It is years...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

If we wanted to sell a lot of group businesses with customized benefits, there are no capabilities...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Epic has never done an interface with a third-party claims system. They actually lobbied against...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Epic has a lot of catch-up work to do in order to be at the same level as other vendors. I would...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​