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Payer Core Administration Platforms 2020: New Decisions & New Life (A Decision Insights Report)
Payer Core Administration Platforms 2020:
New Decisions & New Life (A Decision Insights Report)
May 2020
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Payer Core Administration Decision Insights: A First Wave of Change?

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User Commentary

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COO

Service and Support

People have been told that Tapestry had functionality that isn't really there. But Epic has...

Nov 2020
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COO

Functionality and Upgrades

Tapestry isn't a great claims platform. People have been trying to use it for all medical management...

Nov 2020
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COO

Interfacing and Integration

The idea of Tapestry is that it is integrated with Epic's platform, so when we walk into a provider...

Nov 2020
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COO

Functionality and Upgrades

Tapestry doesn't have a lot of the fee-schedule capabilities that we typically see. It is years...

Nov 2020
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COO

Functionality and Upgrades

If we wanted to sell a lot of group businesses with customized benefits, there are no capabilities...

Nov 2020
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COO

Interfacing and Integration

Epic has never done an interface with a third-party claims system. They actually lobbied against...

Nov 2020
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COO

Functionality and Upgrades

Epic has a lot of catch-up work to do in order to be at the same level as other vendors. I would...

Nov 2020
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Director

ROI / Cost (care and feeding)

We spend a lot of money to get things from the software program. The amount of money that we spend...

Aug 2020
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Director

Functionality and Upgrades

When we first started with the product, there weren’t a lot of improvements specific to Tapestry....

Aug 2020
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Director

Functionality and Upgrades

The work that Epic has done with Tapestry has been claims related. There is a lot of information...

Aug 2020
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Director

Functionality and Upgrades

Epic needs to have more reporting capabilities in place. The reporting capabilities have never been...

Aug 2020
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Director

Interfacing and Integration

From an integration perspective, I still see quite a bit of the silo mentality. There are things...

Aug 2020
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Director

Relationship

I want vendors to anticipate my needs. I don’t want them to wait for me to point out what I need. I...

Aug 2020
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Director

Service and Support

Our IS team has worked with Epic on different reports related to the utilization of resources and...

Aug 2020
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Director

Service and Support

We have worked a lot more closely with Epic recently. There are some new people that have come into...

Aug 2020
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Director

Future Outlook

We have specifically worked with Epic on some reporting regarding information that we haven’t had...

Aug 2020
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Director

Relationship

Our experience with Tapestry has gotten a lot better. Before, I felt like the product wasn't...

Aug 2020
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Director

Functionality and Upgrades

There are some downsides to the product. The workflow is the biggest issue. The product can't...

Aug 2020
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Director

Functionality and Upgrades

I would like to be able to complete the workflow and order something right away rather than the next...

Aug 2020
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Director

Service and Support

Epic has struggled to support us during COVID-19 in terms of the health plan space. I feel like Epic...

Aug 2020
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Director

Future Outlook

If I were making the decision to buy the product again, I wouldn't in its current state. But Epic is...

Aug 2020
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Director

ROI / Cost (care and feeding)

Epic avoids charging us for every little thing because most of the time we just pay for licenses,...

Aug 2020
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Director

Interfacing and Integration

Right now, Tapestry can only support member API requirements. The product can't support our provider...

Aug 2020
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Director

Interfacing and Integration

When there is a fax from outside of the Epic system, we have to scan it in and enter the...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We have had a mixed experience with Tapestry. We thought we would be able to use logic to...

Aug 2020
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VP/Other Executive

Other Observations & Comments

I haven't yet experienced Epic delivering any new technology. Maybe we just need to give them more...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

It wasn't clear which promises Epic made. They did demos and did the training, but the functionality...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The ease of use is an interesting thing. I think Tapestry is easy to use, but for many people, it...

Aug 2020
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VP/Other Executive

Interfacing and Integration

Certain outside products that are very critical to our workflow are not integrating with Tapestry....

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The utilization piece, the revenue cycle piece, and the bed-day table just aren't clear. How we use...

Aug 2020
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VP/Other Executive

Relationship

Epic needs to do more work to get our feedback. Epic should ask customers about what they want to...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The dashboards that are working are fantastic. The revenue cycle dashboards seem to be working well....

Aug 2020
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Manager

Functionality and Upgrades

Our Tapestry needs are unique from eligibility and claims standpoints, but we have access to a...

Aug 2020
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Manager

Service and Support

Epic assigns us a technical support person. Developing a relationship with the technical support...

Aug 2020
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Manager

Service and Support

When we have issues, our IT team is good about submitting tickets to Epic. Epic works through the...

Aug 2020
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Manager

Functionality and Upgrades

We are expected to meet certain turnaround times for claims processing, and Tapestry has definitely...

Aug 2020
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Manager

Interfacing and Integration

We moved onto the Epic platform so that we could be integrated. Everything is about the patients,...

Aug 2020
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Manager

Relationship

We request enhancements from Epic, and most of our needs have been met. Like any organization, Epic...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Every vendor nickel-and-dimes. If we want another module, there is a license charge for it. That...

Aug 2020
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Manager

Implementation and Training

I went to a certification program for the fundamentals of Tapestry, and I thought the training...

Aug 2020
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Manager

Service and Support

There are some things that we ask for that the system can’t do. Usually, if Epic can’t get something...

Aug 2020
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Manager

Functionality and Upgrades

For end users who are not getting specific training from Epic, the ease of use is a bit lower...

Aug 2020
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Manager

Service and Support

The product has been well supported through the COVID-19 crisis. We have had to make a lot of...

Jul 2020
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Manager

Functionality and Upgrades

The system does what it needs to do. It gives us the data that we need and the information that we...

Jul 2020
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Manager

Relationship

I believe the vendor does keep all their promises. I think their support is really good. The IT team...

Jul 2020
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Manager

Functionality and Upgrades

When we have upgrades or new releases, the IT team gives us a heads-up. We are able to test the...

Jul 2020
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Manager

Functionality and Upgrades

With any program, there are issues. When we get eligibility from our health plan, the filing order...

Jul 2020
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Manager

Functionality and Upgrades

The system works fine across the board for all the departments that use it. There are so many...

Jul 2020
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Manager

Relationship

I like the fact that we are able to reach out to somebody when we need to. If someone isn’t able to...

Jul 2020
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Manager

ROI / Cost (care and feeding)

I would recommend the system. I have used other systems, and Tapestry is the easiest to use. If...

Jul 2020
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COO

Functionality and Upgrades

I am not exactly thrilled with Epic. The interface ability to have standard reporting out of the...

Jul 2020
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COO

Service and Support

I don't really have web support from Epic. I have an account manager that is assigned to us by...

Jul 2020
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COO

Functionality and Upgrades

Epic needs to work on Tapestry having standardized extractable data. For example, things need to be...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The system gives us an opportunity to be extremely flexible and do some really innovative and...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

I really appreciate Epic's approach to future development when it comes to developer immersion. To...

Jul 2020
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VP/Other Executive

Other Observations & Comments

In regard to some of the new initiatives that we are trying, such as some bundle work for claims...

Jul 2020
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VP/Other Executive

Other Observations & Comments

Our implementation went fairly well, but we could have done better. I wouldn't say that is...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Today, we are in a really great position from the core enrollment and claims administration...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

The system has pretty good functionality on the clinical side in regard to identifying bundles and...

Jul 2020
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VP/Other Executive

Service and Support

Epic does very well in delivering new technology that meets our needs. That is really unique to Epic...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Epic's system has a hefty price tag, but I would say that the price is worth it. Because of what we...

Jul 2020
 Helpful

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Manager

Future Outlook

Epic is pretty clearly working to make things easier to use. Epic is making some great changes, but...

Jul 2020
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Manager

Service and Support

Epic’s support is really fantastic, and proactivity goes hand in hand with support.

Jul 2020
 Helpful

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Manager

Relationship

Epic has kept all of their promises. It sometimes takes longer to get what we want than we might...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Epic doesn’t nickel-and-dime, but there are a lot of different fees. Sometimes the fees are very high....

Jul 2020
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Manager

Relationship

We sometimes find out late in the game that certain things don’t work as expected, and we have to...

Jul 2020
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CIO

Service and Support

The vendor wants to see us all jumping up and down before they do anything. COVID-19 was the one...

May 2020
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CIO

Relationship

My executives have been great. They have been really good at reading through my thoughts and...

May 2020
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CIO

Service and Support

The vendor has been very proactive during the COVID-19 crisis, even though we are not a big piece of...

May 2020
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CIO

Relationship

The vendor has been very forthcoming and understanding of some of our circumstances. I understand...

May 2020
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CIO

ROI / Cost (care and feeding)

I have not been hit with a nasty change order yet. A lot of that has to do with understanding the...

May 2020
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CIO

Functionality and Upgrades

With one of our large updates, fonts and formatting were broken on one of my smart texts, and that...

May 2020
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CIO

Implementation and Training

When it comes to training, Epic is doing things based on very broad experiences, but the training...

May 2020
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CIO

Implementation and Training

We invested in aligning a set of standards that are followed by organizations bigger than us. The...

May 2020
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CIO

Interfacing and Integration

The very reason we implemented the solution is it supported our integration goals. Epic was the only...

May 2020
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CIO

Functionality and Upgrades

There are some things on the end user’s side that we are willing to give up in terms of screens...

May 2020
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CIO

Functionality and Upgrades

The solution is putting us in a much better spot that is usually a blind spot for a business like...

May 2020
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CIO

Functionality and Upgrades

The solution drives tangible outcomes not so much because of the software and the design but because...

May 2020
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CIO

Lessons Learned

I would highly recommend the solution, but not as a standalone solution. If an organization has Epic...

May 2020
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CIO

ROI / Cost (care and feeding)

I am looking forward to our population health initiatives and the MyChart pieces to come full...

May 2020
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CIO

Other Observations & Comments

Even though we have multiple clients, we have been disciplined in having a single business office...

May 2020
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Manager

Interfacing and Integration

We decided to implement Tapestry because we needed a tool that would present a front end for...

Mar 2020
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Manager

ROI / Cost (care and feeding)

We are using Epic's hosted environment, and that makes customizing the system very costly. We have...