Tapestry
Filtered view: All

Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Technology

One downfall with Epic is that they do not provide the ability to test the patient access API well....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Epic is really stepping up to the plate; they are adding features lately that are making things...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our support from Epic has gone through the roof. They are available at the drop of a hat for any...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic has too many requirements and too many measurements that have to go out. A product has to be...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Tapestry isn't a perfect system for the utilization-management space. It doesn't have something for...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Working with Epic is great. They are very attentive. They set a price with us from the beginning,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Epic comes out with new releases every three months. They have been really effective from our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic’s implementation is phenomenal. They do not nickel-and-dime us, and they go above and beyond to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We only use the system for what we need, and we essentially get what everyone else gets. So there is...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We looked at Tapestry years ago, and we were told that it still didn’t have everything we needed. We...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are hoping for more seamlessness because all of our staff members will see the same thing if they...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are excited to have a really large group of people taking care of regulations and codes for us. I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I am worried because there have been some times when Epic has missed the mark, and some of their...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Tapestry still has an area of configuration that almost looks like DOS. Not all things are converted...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are using another vendor for pharmacy PA and utilization management because Tapestry doesn’t have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Once we were able to perfect the reporting in the system, we were able to improve the physician...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We were extremely dissatisfied with how Tapestry worked initially. We discovered way too many issues...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We do not have any plans to get rid of Tapestry. I would research other options to see whether...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Tapestry is accurate because it allows our users to perform functions for authorization.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had challenges with Tapestry. Our organization went through significant updates, and that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

There are some gaps in the product, specifically with some of the provider network requirements...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Epic is making Tapestry web based, so they are moving away from their Hyperspace client. Although we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Tapestry is able to support the most complex as well as the simplest delegation contract...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The majority of Epic's clients are not in our state, so their product is not always able to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Epic needs more APIs to extract and push data. Not every data element has a real-time API associated...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Some new modules are a little green and need a little more sophistication in their development. Epic...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The training could be a little more customized to our actual use of the product instead of being a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Tapestry is an excellent tool for us. It is one of those systems that works in the background, and...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I like how Tapestry connects with other Epic systems, and we forget about the systems because they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We had a very rapid implementation, and I was thoroughly impressed with Epic's support model both...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Compared to any other system I have been on, this product is a huge advancement for us. I am very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Tapestry is integrated with the EMR, and being able to have one end-to-end platform makes reporting...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Our only setback with Tapestry is retaining the talent that we need to manage the solution because...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Our health system mandated using Tapestry. The system does not effectively support population health...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

When we started with Tapestry, we were told that we would be able to track the status of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Interfacing and Integration

Tapestry is a very closed system. Whenever I need any data integration from external sources, I am...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Interfacing and Integration

I would like for Epic to be more open to allowing us to use RPA. I would also like for Epic to be...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

Epic does not necessarily ask for input, reach out when they are building new things, or let us know...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

If another organization were looking to do what we are trying to do and looking to do true...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Tapestry is an okay platform for Medicaid because it is basically one plan, but when I got here, I...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Other Observations & Comments

Our future plans with Epic depend on what strategy our organization ends up using to run things....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Lessons Learned

People have to be really careful about the governance and how they set the product up to begin with....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Something we really struggle with is enrollment. Coverage can be changed in Epic's system, and that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic keeps their promises, but that takes a little longer than we might like.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Epic charges for a lot of things. They occasionally throw some things in, but there are a lot of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system works very well. Epic has made a lot of ease-of-use updates in recent versions of the system....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Epic really excels around their support and service.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We love Tapestry. We have been on the system for many years, and its accuracy and documentation...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Our relationship with Epic is fantastic. We talk to their people on a regular basis. With Epic, we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Epic doesn't really nickel-and-dime us, but that is beginning to change a bit. The vendor is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have been on the system for many years now, so it is easy for us to use. Our first couple of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The vendor is constantly looking at how they can improve the product. They are trying to be proactive....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

If I weren’t part of an integrated delivery system, Tapestry would not be my platform of choice. But...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

We are still awaiting some development in Tapestry for our biggest problems. If I authorize a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We aren’t seeing innovations from Epic. We are still fixing and optimizing things. We feel like we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Epic certainly charges us. Nothing is free. But that is just the price of business. Costs are based...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles