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Tapestry
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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VP/Other Executive

We have had Tapestry for a while. We serve our own patients and provide managed services to support...

Jul 2021
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VP/Other Executive

We use Epic’s EMR along with Tapestry, so we can see when a referral is placed and know what side...

Jul 2021
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VP/Other Executive

A number of things drove us to pick Tapestry, such as select requirements, design requirements, and...

Jul 2021
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VP/Other Executive

Intense would be an understatement for our initial implementation of Tapestry. Tapestry is a mega...

Jul 2021
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VP/Other Executive

The biggest enhancement that we want from Epic would be an enhancement to their pricing hierarchy....

Jul 2021
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VP/Other Executive

We were actually going to start off on Tapestry Link instead of just Tapestry. We have been working...

Jul 2021
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VP/Other Executive

Tapestry gives us a lot of detail when we process claims. I have manually processed claims on...

Jul 2021
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VP/Other Executive

There will be bumps along the way when partnering with any large organization. We have had several...

Jul 2021
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VP/Other Executive

Epic's support team responds to me quickly.

Jul 2021
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(0)
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VP/Other Executive

We partnered with Epic to help them evolve and build out the payer aspect of the solution. Epic has...

Jul 2021
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VP/Other Executive

We are working and partnering with Epic in getting things on their radar starting with early...

Jul 2021
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VP/Other Executive

Epic is a key partner because they are our support structure. I look at them as more of an internal...

Jun 2021
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COO

There are still some learning curves specific to third-party administration. But Epic has made...

Jun 2021
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COO

We primarily use Tapestry for plan operations. When we first went up with Tapestry, there wasn't a...

Jun 2021
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COO

If I were an independent third-party administrator looking for a new software system and didn't have...

Jun 2021
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COO

Epic needs to make more progress on the bundled payment methodologies. We are getting bundles,...

Jun 2021
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COO

In Tapestry, there are insights into things that a standalone third-party administrator (TPA) might...

Jun 2021
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COO

Third-party administration isn't insurance. Most of the clients that use Tapestry are extensions of...

Jun 2021
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Manager

For the implementation, we got good executive attention from Epic. But for the implementation...

Jun 2021
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Manager

The training that Epic delivers is very much out of the box, and they don’t support people on the...

Jun 2021
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Manager

The primary technical support people that Epic has assigned to us are fresh out of the oven. They...

Jun 2021
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Manager

Tapestry could use a lot of improvement. Tapestry is not really geared yet to accommodate all the...

Jun 2021
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Manager

I would say that Tapestry has a good interface, but there are a lot of limitations on the...

Jun 2021
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Manager

In the long term, the product is definitely good because it has a good GUI. Some people complain...

Jun 2021
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Manager

I would recommend having a generous timeline and not doing a fast-track project. I would recommend...

Jun 2021
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CIO

The implementatio of Tapestry was such a small implementation. We didn’t have an expectation that...

May 2021
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CIO

Tapestry’s capitation module is very weak. I don’t think Epic has invested a lot in new...

May 2021
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Director

Epic spends a lot of time listening to what we want. We have gotten fewer complaints as time has...

May 2021
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Director

I like Epic's integration. I feel like the vendor gives Tapestry a lot of attention. They are...

May 2021
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(0)
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Manager

The Tapestry implementation was a good lesson for us. Tapestry is a pretty mammoth delivery and a...

Feb 2021
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(0)
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Manager

Things are still early with Tapestry, but we are very excited about the integration points. We were...

Feb 2021
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Manager

I believe that Epic’s strategy is to avoid charging for every little thing, even when they quote the...

Feb 2021
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(0)
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Manager

Tapestry is so complex. There are two flavors of training that we received. One is the training that...

Feb 2021
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(0)
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Manager

Tapestry is so integrated, and the support team needs to be stronger in that integrated space....

Feb 2021
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(0)
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Director

Epic got us all excited about how great Tapestry was, but it was a letdown. They hyped up their...

Feb 2021
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(0)
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Director

Except for our Medicare product, the product supports our goals for integration. We have a...

Feb 2021
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(0)
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Director

Tapestry has gone down a few times since we have been on it. I don’t remember our previous system...

Feb 2021
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Director

Epic is such a large company, so there is more red tape to go through when we want to change...

Feb 2021
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Director

There are things that are good and bad with Tapestry. Now that we are with Epic, we get that good...

Feb 2021
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Director

I felt like the implementation was rushed. It really did not work because we needed it to be a...

Feb 2021
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VP/Other Executive

Tapestry’s reporting is not as strong as it could be. The process to extract reports is clunky and...

Dec 2020
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VP/Other Executive

The reporting module is one of the older modules that Epic hasn’t spent much time updating, but they...

Dec 2020
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(0)
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COO

People have been told that Tapestry had functionality that isn't really there. But Epic has...

Nov 2020
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COO

Tapestry isn't a great claims platform. People have been trying to use it for all medical management...

Nov 2020
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(0)
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COO

The idea of Tapestry is that it is integrated with Epic's platform, so when we walk into a provider...

Nov 2020
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COO

Tapestry doesn't have a lot of the fee-schedule capabilities that we typically see. It is years...

Nov 2020
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COO

If we wanted to sell a lot of group businesses with customized benefits, there are no capabilities...

Nov 2020
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(0)
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COO

Epic has never done an interface with a third-party claims system. They actually lobbied against...

Nov 2020
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(0)
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COO

Epic has a lot of catch-up work to do in order to be at the same level as other vendors. I would...

Nov 2020
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