Tapestry Comments

 
 View Product Scores

Featured  Report

Payer Core Administration Platforms 2020: New Decisions & New Life (A Decision Insights Report)
Payer Core Administration Platforms 2020:
New Decisions & New Life (A Decision Insights Report)
May 2020
View Report
View Related

Preferences

   Bookmark

Give your feedback

Rate it!
Current Time Inside Cache Tag Helper: 9/24/2020 7:34:22 PM and Model.EvProductId = 304

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

Director

ROI / Cost (care and feeding)

We spend a lot of money to get things from the software program. The amount of money that we spend...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

When we first started with the product, there weren’t a lot of improvements specific to Tapestry....

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The work that Epic has done with Tapestry has been claims related. There is a lot of information...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Epic needs to have more reporting capabilities in place. The reporting capabilities have never been...

Aug 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

From an integration perspective, I still see quite a bit of the silo mentality. There are things...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

I want vendors to anticipate my needs. I don’t want them to wait for me to point out what I need. I...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

Our IS team has worked with Epic on different reports related to the utilization of resources and...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

We have worked a lot more closely with Epic recently. There are some new people that have come into...

Aug 2020
 Helpful

 or  to see details.

Director

Future Outlook

We have specifically worked with Epic on some reporting regarding information that we haven’t had...

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

Our experience with Tapestry has gotten a lot better. Before, I felt like the product wasn't...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some downsides to the product. The workflow is the biggest issue. The product can't...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like to be able to complete the workflow and order something right away rather than the next...

Aug 2020
 Helpful

 or  to see details.

Director

Service and Support

Epic has struggled to support us during COVID-19 in terms of the health plan space. I feel like Epic...

Aug 2020
 Helpful

 or  to see details.

Director

Future Outlook

If I were making the decision to buy the product again, I wouldn't in its current state. But Epic is...

Aug 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Epic avoids charging us for every little thing because most of the time we just pay for licenses,...

Aug 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Right now, Tapestry can only support member API requirements. The product can't support our provider...

Aug 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

When there is a fax from outside of the Epic system, we have to scan it in and enter the...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have had a mixed experience with Tapestry. We thought we would be able to use logic to...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I haven't yet experienced Epic delivering any new technology. Maybe we just need to give them more...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

It wasn't clear which promises Epic made. They did demos and did the training, but the functionality...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The ease of use is an interesting thing. I think Tapestry is easy to use, but for many people, it...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Certain outside products that are very critical to our workflow are not integrating with Tapestry....

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The utilization piece, the revenue cycle piece, and the bed-day table just aren't clear. How we use...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic needs to do more work to get our feedback. Epic should ask customers about what they want to...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The dashboards that are working are fantastic. The revenue cycle dashboards seem to be working well....

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our Tapestry needs are unique from eligibility and claims standpoints, but we have access to a...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

Epic assigns us a technical support person. Developing a relationship with the technical support...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

When we have issues, our IT team is good about submitting tickets to Epic. Epic works through the...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are expected to meet certain turnaround times for claims processing, and Tapestry has definitely...

Aug 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We moved onto the Epic platform so that we could be integrated. Everything is about the patients,...

Aug 2020
 Helpful

 or  to see details.

Manager

Relationship

We request enhancements from Epic, and most of our needs have been met. Like any organization, Epic...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Every vendor nickel-and-dimes. If we want another module, there is a license charge for it. That...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

I went to a certification program for the fundamentals of Tapestry, and I thought the training...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

There are some things that we ask for that the system can’t do. Usually, if Epic can’t get something...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

For end users who are not getting specific training from Epic, the ease of use is a bit lower...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

The product has been well supported through the COVID-19 crisis. We have had to make a lot of...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system does what it needs to do. It gives us the data that we need and the information that we...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

I believe the vendor does keep all their promises. I think their support is really good. The IT team...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we have upgrades or new releases, the IT team gives us a heads-up. We are able to test the...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With any program, there are issues. When we get eligibility from our health plan, the filing order...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system works fine across the board for all the departments that use it. There are so many...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

I like the fact that we are able to reach out to somebody when we need to. If someone isn’t able to...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I would recommend the system. I have used other systems, and Tapestry is the easiest to use. If...

Jul 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

I am not exactly thrilled with Epic. The interface ability to have standard reporting out of the...

Jul 2020
 Helpful

 or  to see details.

COO

Service and Support

I don't really have web support from Epic. I have an account manager that is assigned to us by...

Jul 2020
 Helpful

 or  to see details.

COO

Functionality and Upgrades

Epic needs to work on Tapestry having standardized extractable data. For example, things need to be...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system gives us an opportunity to be extremely flexible and do some really innovative and...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I really appreciate Epic's approach to future development when it comes to developer immersion. To...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

In regard to some of the new initiatives that we are trying, such as some bundle work for claims...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Our implementation went fairly well, but we could have done better. I wouldn't say that is...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Today, we are in a really great position from the core enrollment and claims administration...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system has pretty good functionality on the clinical side in regard to identifying bundles and...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Epic does very well in delivering new technology that meets our needs. That is really unique to Epic...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Epic's system has a hefty price tag, but I would say that the price is worth it. Because of what we...

Jul 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Epic is pretty clearly working to make things easier to use. Epic is making some great changes, but...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

Epic’s support is really fantastic, and proactivity goes hand in hand with support.

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

Epic has kept all of their promises. It sometimes takes longer to get what we want than we might...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Epic doesn’t nickel-and-dime, but there are a lot of different fees. Sometimes the fees are very high....

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

We sometimes find out late in the game that certain things don’t work as expected, and we have to...

Jul 2020
 Helpful

 or  to see details.

CIO

Service and Support

The vendor wants to see us all jumping up and down before they do anything. COVID-19 was the one...

May 2020
 Helpful

 or  to see details.

CIO

Relationship

My executives have been great. They have been really good at reading through my thoughts and...

May 2020
 Helpful

 or  to see details.

CIO

Service and Support

The vendor has been very proactive during the COVID-19 crisis, even though we are not a big piece of...

May 2020
 Helpful

 or  to see details.

CIO

Relationship

The vendor has been very forthcoming and understanding of some of our circumstances. I understand...

May 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I have not been hit with a nasty change order yet. A lot of that has to do with understanding the...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

With one of our large updates, fonts and formatting were broken on one of my smart texts, and that...

May 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

When it comes to training, Epic is doing things based on very broad experiences, but the training...

May 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

We invested in aligning a set of standards that are followed by organizations bigger than us. The...

May 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

The very reason we implemented the solution is it supported our integration goals. Epic was the only...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

There are some things on the end user’s side that we are willing to give up in terms of screens...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The solution is putting us in a much better spot that is usually a blind spot for a business like...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The solution drives tangible outcomes not so much because of the software and the design but because...

May 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

I would highly recommend the solution, but not as a standalone solution. If an organization has Epic...

May 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I am looking forward to our population health initiatives and the MyChart pieces to come full...

May 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Even though we have multiple clients, we have been disciplined in having a single business office...

May 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We decided to implement Tapestry because we needed a tool that would present a front end for...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We are using Epic's hosted environment, and that makes customizing the system very costly. We have...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

All our back-office operations and our base model are out of the box for Tapestry, so it was the...

Feb 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor is definitely putting time and money into additional development and trying to get the...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have moved away from integrating with the clinical enterprise. Some of the gaps in the...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Tapestry is not a priority for the vendor. When we are at user group meetings and the vendor is...

Jan 2020
 Helpful

 or  to see details.

Director

Future Outlook

The solution is not part of our long-term plans. We will be going into the Medicare Advantage stage,...

Jan 2020
 Helpful

 or  to see details.

Director

Lessons Learned

We implemented Tapestry because our clinical institution was using Epic's EMR. At the time that we...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

For the most part, the vendor keeps promises; they are usually pretty vague about timing.

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

In the last couple of years, the vendor has started doing quarterly updates. They don't release...

Jan 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The system has a lot of possibilities, but the training has been somewhat of a problem. We have been...

Jan 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

As we are looking at some outside systems, they have a lot of APIs that have been developed with...

Jan 2020