Tapestry Commentary
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Boyd Stewart
Research Director
KLAS Research Director - Boyd Stewart
 
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User Commentary

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Manager

Loyalty, Relationship, Product

Tapestry is a less-used application for Epic customers. We have a lot of control over its future...

Mar 2024
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Manager

Relationship, Operations

I don't have a ton of experience with other vendors, but Epic has been doing what they call level-up...

Mar 2024
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COO

Operations

Epic did a good job of training in the beginning when we were getting onboarded, but as time passes,...

Feb 2024
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COO

Product

We would like a step-by-step approach and process in utilization management. A lot of times,...

Feb 2024
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COO

Relationship, Product

There is at least one thing on our wish list for Tapestry. Epic does a lot of solutions for federal...

Feb 2024
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COO

Loyalty, Relationship, Product

All the feedback I have provided over the years to Epic has made it onto the road map. They take the...

Feb 2024
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COO

Product

The biggest feature I like about Tapestry is that it is tied to the EHR. It makes things easy from a...

Feb 2024
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CFO

Loyalty, Relationship, Product

We have a unique situation, and Epic is working with us to develop automation for certain...

Feb 2024
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(0)
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COO

Product

In the beginning with Tapestry, some pieces of functionality didn't work particularly well, like the...

Feb 2024
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(0)
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COO

Relationship, Product

In some areas of claims, we have had issues getting edits configured correctly to fire...

Feb 2024
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COO

Relationship, Product

The number-one gripe I have with Epic on Tapestry's side is that not a single one of the people who...

Feb 2024
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COO

Loyalty, Relationship, Product

I came into Tapestry with pretty low expectations, and it has largely met those expectations. When I...

Feb 2024
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COO

Loyalty, Product

In some areas, we are making progress from noncompliant tools to compliant tools. If a vendor is...

Feb 2024
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COO

Product, Value

Tapestry is a very outdated platform in a lot of regards. A lot of the core development of the tool...

Feb 2024
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COO

Product

Generally, outside of a few areas in medication management, we are pretty pleased with Tapestry's...

Feb 2024
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(0)
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COO

Operations

There was no operational training from the vendor. The training was IT garbage. The training was...

Feb 2024
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(0)
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COO

Product

We are working around the system more than with it to improve our operational efficiency. There is a...

Feb 2024
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COO

Product

There is always a development being done on Tapestry. We always apply a customization or fix and...

Feb 2024
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(0)
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Director

Product

There are elements of our work that integrate well, like the clinical documentation that is...

Jan 2024
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Director

Product

Tapestry doesn't show us everything we need for our day-to-day work. Out-of-network providers are...

Jan 2024
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Director

Product

Tapestry doesn't meet all our needs, but it is unclear to me whether there is any product that would...

Jan 2024
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(0)
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Director

Relationship

Epic needs more of a proactive approach to enhancing the end-user understanding of the product. The...

Jan 2024
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COO

Relationship, Operations

Epic has been a great implementation partner as we have gone live with the claims piece. It was a...

Jan 2024
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COO

Relationship

Epic takes feedback really well. Epic gives us a BFF, which is kind of a silly term, but that person...

Jan 2024
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COO

Relationship, Operations, Product

Epic could do a better job of connecting and learning best practices from other users. They have...

Jan 2024
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COO

Product

We would like to have integration with our CRM solution, but there is a bit of protectiveness around...

Jan 2024
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COO

Loyalty, Value

We are getting our electronic adjudication rate up with Tapestry, so that is a big outcome because...

Jan 2024
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COO

Value

Epic is so expensive. They really are. Their products are good, but they are very expensive.

Jan 2024
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CEO/President

Loyalty, Product

In our time using Tapestry, I don’t know that I can say that anything was super helpful. Epic has...

Jan 2024
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CEO/President

Operations

We had a very challenging implementation, and we have struggled with Tapestry. We have gotten to a...

Jan 2024
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(0)
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CEO/President

Relationship, Product

Epic suggested we use a third party for reporting on what would be considered standard operational...

Jan 2024
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(0)
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CEO/President

Product, Value

Epic doesn’t have pricing for Medicare in the system today. We have to bolt on an extra tracer and...

Jan 2024
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CEO/President

Operations

Epic maintains their model of holding all training internally for any certified folks; folks have to...

Jan 2024
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CEO/President

Loyalty, Product

There are still fundamentals of the health insurance business that Epic needs to continue to work...

Jan 2024
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(0)
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CEO/President

Loyalty

We moved to Tapestry because our legacy system was discontinued. Our system uses Epic, so the...

Jan 2024
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(0)
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CEO/President

Product

Tapestry has a CRM functionality that is meant to handle any connection point to our members or...

Jan 2024
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CEO/President

Product

Tapestry’s reporting functionality is minimal and very basic. There is nothing related to what we...

Jan 2024
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CIO

Product

Our experience with Tapestry has been very good. Tapestry fits our model of business much better...

Dec 2023
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(0)
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Manager

Culture, Product, Value

At times, Epic oversells the products a bit. It is not as straightforward as they make it sound. We...

Nov 2023
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Manager

Relationship, Product

Epic is a little slower with supporting our organization’s integration goals. Their products are not...

Nov 2023
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Manager

Operations

Epic is really good with training. They have a lot of resources. They provide people with their...

Nov 2023
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Manager

Product

For ease of use for end users, Epic has made some improvements and some major enhancements. An...

Nov 2023
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Manager

Operations

The vendor is pretty good with their implementations and upgrades. We do our due diligence, and we...

Nov 2023
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Manager

Loyalty

I would probably buy Tapestry again just because we consolidated all of our products pretty much...

Nov 2023
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Director

Operations

Throughout our implementation, we sought executive engagement; we requested it, demanded it, and...

Oct 2023
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(0)
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Director

Operations

Staffing complaints with Epic were not heard. We received a lot of basic statements that they heard...

Oct 2023
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(0)
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Director

Product

The functionality and execution of the solution are probably the biggest hurdles that we have and...

Oct 2023
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(0)
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Director

Relationship

Epic has a playbook that they are following arbitrarily. That is unfortunate because basically, Epic...

Oct 2023
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(0)
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Director

Loyalty, Product

My top priority for Epic to improve on would be interoperability. I want the ability to expand...

Oct 2023
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(0)
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Director

Operations

The first thing that is most notable to me that Epic needs to improve on is gaining any...

Oct 2023
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Director

Product

The solution isn't completely without merit. It has some level of credibility, and it looks like...

Oct 2023
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(0)
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Director

Relationship

What kills me is that Epic continues to make recommendations, and when I challenge their...

Oct 2023
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(0)
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Director

Loyalty

I would hope that feedback would be taken seriously by Epic and that they would allow themselves to...

Oct 2023
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Director

Culture, Value

I am not sure what Epic charges for and what they don’t, but I can guarantee that we are paying way...

Oct 2023
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(0)
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Director

Product

My staff uses Tapestry pretty much without issue. It is very easy for anyone in the business, no...

Oct 2023
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Director

Relationship

Epic’s staff is great. Our project managers are fantastic, and most of the account people and...

Oct 2023
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(0)
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Director

Loyalty, Product

Tapestry lacks some serious components and some very vital items for processing and implementing...

Oct 2023
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(0)
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Director

Loyalty, Relationship, Operations

Tapestry is a very old product, and Epic is trying to bring some life to it. Their intent is great,...

Oct 2023
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Director

Loyalty, Relationship, Product

Over the last few years, Epic has put a pretty heavy emphasis on Tapestry and has been trying to add...

Sep 2023
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Manager

Relationship, Product

Epic’s strength is dependability. Whenever we have had a module issue, Epic has been very responsive...

Jul 2023
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VP/Other Executive

Relationship

I like the support infrastructure from the top down. Epic goes directly to operations leaders to get...

Jun 2023
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VP/Other Executive

Product

Tapestry has great analytics and data-reporting platforms. We have the ability to do self-service...

Jun 2023
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VP/Other Executive

Relationship

Epic does profile customers through Signal. The vendor benchmarks us against their other clients....

Jun 2023
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(0)
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VP/Other Executive

Relationship, Operations

We had a few issues with communication about an upgrade in terms of locking things down from vendors...

Jun 2023
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