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Tapestry
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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

Technology

One downfall with Epic is that they do not provide the ability to test the patient access API well....

Oct 2022
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Director

Future Outlook

Epic is really stepping up to the plate; they are adding features lately that are making things...

Oct 2022
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Director

Service and Support

Our support from Epic has gone through the roof. They are available at the drop of a hat for any...

Oct 2022
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Director

Functionality and Upgrades

Epic has too many requirements and too many measurements that have to go out. A product has to be...

Oct 2022
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COO

Functionality and Upgrades

Tapestry isn't a perfect system for the utilization-management space. It doesn't have something for...

Aug 2022
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COO

Relationship

Working with Epic is great. They are very attentive. They set a price with us from the beginning,...

Aug 2022
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COO

Functionality and Upgrades

Epic comes out with new releases every three months. They have been really effective from our...

Aug 2022
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VP/Other Executive

Relationship

Epic’s implementation is phenomenal. They do not nickel-and-dime us, and they go above and beyond to...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

We only use the system for what we need, and we essentially get what everyone else gets. So there is...

Aug 2022
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Director

Functionality and Upgrades

We looked at Tapestry years ago, and we were told that it still didn’t have everything we needed. We...

Aug 2022
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Director

Future Outlook

We are hoping for more seamlessness because all of our staff members will see the same thing if they...

Aug 2022
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Director

Relationship

We are excited to have a really large group of people taking care of regulations and codes for us. I...

Aug 2022
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Director

Service and Support

I am worried because there have been some times when Epic has missed the mark, and some of their...

Aug 2022
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Director

Technology

Tapestry still has an area of configuration that almost looks like DOS. Not all things are converted...

Aug 2022
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Director

Functionality and Upgrades

We are using another vendor for pharmacy PA and utilization management because Tapestry doesn’t have...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Once we were able to perfect the reporting in the system, we were able to improve the physician...

Jun 2022
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VP/Other Executive

Implementation and Training

We were extremely dissatisfied with how Tapestry worked initially. We discovered way too many issues...

Jun 2022
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Director

Functionality and Upgrades

We do not have any plans to get rid of Tapestry. I would research other options to see whether...

May 2022
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Director

Functionality and Upgrades

Tapestry is accurate because it allows our users to perform functions for authorization.

May 2022
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Director

Functionality and Upgrades

We have had challenges with Tapestry. Our organization went through significant updates, and that...

May 2022
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Director

ROI / Cost (care and feeding)

There are some gaps in the product, specifically with some of the provider network requirements...

May 2022
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Director

Other Observations & Comments

Epic is making Tapestry web based, so they are moving away from their Hyperspace client. Although we...

May 2022
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Director

ROI / Cost (care and feeding)

Tapestry is able to support the most complex as well as the simplest delegation contract...

May 2022
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Director

Functionality and Upgrades

The majority of Epic's clients are not in our state, so their product is not always able to...

May 2022
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VP/Other Executive

Interfacing and Integration

Epic needs more APIs to extract and push data. Not every data element has a real-time API associated...

May 2022
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VP/Other Executive

Functionality and Upgrades

Some new modules are a little green and need a little more sophistication in their development. Epic...

May 2022
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VP/Other Executive

Implementation and Training

The training could be a little more customized to our actual use of the product instead of being a...

May 2022
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Director

Functionality and Upgrades

Tapestry is an excellent tool for us. It is one of those systems that works in the background, and...

May 2022
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Director

Interfacing and Integration

I like how Tapestry connects with other Epic systems, and we forget about the systems because they...

May 2022
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VP/Other Executive

Implementation and Training

We had a very rapid implementation, and I was thoroughly impressed with Epic's support model both...

May 2022
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VP/Other Executive

Functionality and Upgrades

Compared to any other system I have been on, this product is a huge advancement for us. I am very...

May 2022
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VP/Other Executive

Interfacing and Integration

Tapestry is integrated with the EMR, and being able to have one end-to-end platform makes reporting...

May 2022
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VP/Other Executive

Other Observations & Comments

Our only setback with Tapestry is retaining the talent that we need to manage the solution because...

May 2022
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COO

Functionality and Upgrades

Our health system mandated using Tapestry. The system does not effectively support population health...

Apr 2022
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COO

Functionality and Upgrades

When we started with Tapestry, we were told that we would be able to track the status of...

Apr 2022
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COO

Interfacing and Integration

Tapestry is a very closed system. Whenever I need any data integration from external sources, I am...

Apr 2022
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COO

Interfacing and Integration

I would like for Epic to be more open to allowing us to use RPA. I would also like for Epic to be...

Apr 2022
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COO

Service and Support

Epic does not necessarily ask for input, reach out when they are building new things, or let us know...

Apr 2022
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COO

Functionality and Upgrades

If another organization were looking to do what we are trying to do and looking to do true...

Apr 2022
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COO

Functionality and Upgrades

Tapestry is an okay platform for Medicaid because it is basically one plan, but when I got here, I...

Apr 2022
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COO

Other Observations & Comments

Our future plans with Epic depend on what strategy our organization ends up using to run things....

Apr 2022
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COO

Lessons Learned

People have to be really careful about the governance and how they set the product up to begin with....

Apr 2022
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COO

Relationship

Something we really struggle with is enrollment. Coverage can be changed in Epic's system, and that...

Apr 2022
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Manager

Relationship

Epic keeps their promises, but that takes a little longer than we might like.

Apr 2022
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Manager

ROI / Cost (care and feeding)

Epic charges for a lot of things. They occasionally throw some things in, but there are a lot of...

Apr 2022
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Manager

Functionality and Upgrades

The system works very well. Epic has made a lot of ease-of-use updates in recent versions of the system....

Apr 2022
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Manager

Service and Support

Epic really excels around their support and service.

Apr 2022
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CIO

Functionality and Upgrades

We love Tapestry. We have been on the system for many years, and its accuracy and documentation...

Mar 2022
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CIO

Relationship

Our relationship with Epic is fantastic. We talk to their people on a regular basis. With Epic, we...

Mar 2022
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CIO

ROI / Cost (care and feeding)

Epic doesn't really nickel-and-dime us, but that is beginning to change a bit. The vendor is...

Mar 2022
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(0)
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CIO

Functionality and Upgrades

We have been on the system for many years now, so it is easy for us to use. Our first couple of...

Mar 2022
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CIO

Service and Support

The vendor is constantly looking at how they can improve the product. They are trying to be proactive....

Mar 2022
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CEO/President

Interfacing and Integration

If I weren’t part of an integrated delivery system, Tapestry would not be my platform of choice. But...

Jan 2022
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CEO/President

Functionality and Upgrades

We are still awaiting some development in Tapestry for our biggest problems. If I authorize a...

Jan 2022
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CEO/President

Relationship

We aren’t seeing innovations from Epic. We are still fixing and optimizing things. We feel like we...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Epic certainly charges us. Nothing is free. But that is just the price of business. Costs are based...

Jan 2022
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