Willow Inventory (Inpatient)
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Jackson Tate
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KLAS Research Director Level 2 - Jackson Tate
 
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User Commentary

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VP/Other Executive

The challenges with Willow Inventory are the upkeep and the maintenance on the user side, but the...

Jun 2022
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VP/Other Executive

Epic could improve Willow Inventory by having more interoperability with other vendors' systems....

Jun 2022
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VP/Other Executive

Willow Inventory is not a very expensive addition to the rest of Epic's suite. The price is not too...

Jun 2022
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Director

Epic said that everything in the system would be on one medication administration record so that we...

Jun 2022
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Director

The system costs a lot, and we have to put a lot of time and effort into it. I am not hopeful that...

Jun 2022
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Director

Epic is very large. Whenever we try to put an enhancement request in, Epic will tell us that they...

Jun 2022
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Director

Epic thinks that their product is easy to use, but it isn't. The solution isn't always intuitive...

Jun 2022
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Manager

We don't have much say in the product. That is something that the vendor could work on.

Jun 2022
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Manager

We had challenges when we integrated the product with our product for IV workflow management. We had...

Jun 2022
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Manager

We are still learning which reports are best to run for pharmacies and how to show we are bringing...

Jun 2022
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Manager

I would recommend the product. The challenge is that I used Epic's systems a long time ago at...

Jun 2022
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Manager

The vendor could provide additional reporting for workload metrics. I could utilize more of that.

Jun 2022
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Manager

If we have a request, looking for solutions outside of our current system feels really challenging....

Jun 2022
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Manager

Epic has 100% proactive service. The vendor is very responsive, and so much integration and...

May 2022
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Manager

I like how customizable the system can be, and I like the functionality and automation. The system...

Apr 2022
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Manager

There could be some improvements around how we use the system for tablets and capsules. The system...

Apr 2022
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Nurse

Epic does a pretty good job of training. I recently went through the certification process, which...

Mar 2022
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Nurse

Inventory is not critical in the sense that a patient's care counts on it, so Epic puts a lot of...

Mar 2022
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Nurse

Willow Inventory can interface with our drug supplier system. The interfaces work, and we can get...

Mar 2022
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Nurse

The solution is not that intuitive. It is only because I have used the product so much that I know...

Mar 2022
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Nurse

I don't know why Epic recommends doing things some ways because there are things that we do...

Mar 2022
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Nurse

Epic could make a lot of improvements to the product. When we implemented Willow Inventory, the...

Mar 2022
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Nurse

Epic’s face-to-face customer service is really well done. I really love my TS person. They are very...

Mar 2022
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Nurse

Epic’s upgrades are getting too loosey goosey. Epic is not doing enough testing. Epic’s upgrades...

Mar 2022
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Nurse

When there are breaks because of upgrades, Epic’s technical support team is very supportive and...

Mar 2022
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Nurse

The product is valuable. It is not perfect, but there is no alternative, so I think it has a lot of...

Mar 2022
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Manager

Willow Inventory seems to be a bit slower on the development cycle. It could be faster. Epic is...

Mar 2022
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Manager

Epic is always available whenever we need them. Like everywhere else these days, Epic has lots of...

Mar 2022
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Manager

We may not have made choices to fully get our money's worth out of everything, but that was the way...

Mar 2022
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Manager

Epic has great initial training, sharing the bare minimum to get people up and going. Epic could...

Mar 2022
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VP/Other Executive

Overall, our experience with Willow Inventory has been great. It is probably the best inventory...

Feb 2022
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VP/Other Executive

One downside is that Willow Inventory doesn't currently interface with the automated dispensing...

Feb 2022
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Director

Our experience with Willow Inventory has been positive. I don't know how we would have gotten...

Feb 2022
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Director

Willow Inventory can get a little too granular. That is good, but there is a lot to the system. It...

Feb 2022
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Director

Willow Inventory has everything that we need in it because we have set it to download things from...

Feb 2022
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Director

When we have hiccups with the system, they are because of user errors. In a perfect world, Epic...

Feb 2022
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Manager

There are aspects of Willow Inventory that are not at all user friendly or intuitive. There are some...

Feb 2022
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Manager

We haven't gotten any new technology lately, but Willow Inventory has been working just fine. Willow...

Feb 2022
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Analyst/Coordinator

Willow Inventory works much better if people use Epic tools, and that makes sense. That way, there...

Feb 2022
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Analyst/Coordinator

Training is something we have struggled with a lot when it comes to inventory. Part of our problem...

Feb 2022
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Analyst/Coordinator

We have several enhancement requests that our Epic TS person has created for us. If those requests...

Feb 2022
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Manager

Willow Inventory has been particularly challenging for us to use. We would turn the solution off...

Feb 2022
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Manager

We have a lot of unique challenges in the system. A lot of those challenges are internal, but we...

Feb 2022
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Manager

Epic trained our super users, and our super users were expected to train our entire team. However,...

Feb 2022
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Manager

Epic is supportive, and they will work with us. They are pretty good about communicating with us and...

Feb 2022
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Manager

Willow Inventory's ease of use is one of our biggest challenges because of its underlying workflows...

Feb 2022
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Manager

Willow Inventory is never a priority for Epic's build team.

Feb 2022
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Manager

We get what we pay for from the system. That means that the better the product we buy, the better...

Feb 2022
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Director

No vendor keeps all of their promises. However, Epic has been willing to work with us. For the most...

Jan 2022
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Director

We didn't receive any on-site training or support from Epic for Willow Inventory. It was primarily...

Jan 2022
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Director

Willow Inventory gets regular software updates and improvements. Whether all of those updates are...

Jan 2022
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Manager

We have good integration between Willow Inventory and one system, but there are other systems that...

Dec 2021
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Manager

Epic does a good job of staying on top of new technology. I see that in Willow Inventory. I wish...

Dec 2021
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Manager

Our team at Epic listens to our feedback and implements the changes that we suggest. Although the...

Dec 2021
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Manager

Epic pushes their Foundation System for best practices. They strive to have measurable outcomes....

Dec 2021
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Manager

One thing on my wish list is integration with more wholesalers for electronic purchase orders. Right...

Dec 2021
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Manager

Without getting too far into the weeds, my issue with Willow Inventory is how they handle negative...

Dec 2021
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Manager

Epic makes sure we are using best practices and are striving to have measurable outcomes. This is...

Dec 2021
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Manager

I think Epic is soft with their technology, and I don’t see a lot of new things or changes with...

Dec 2021
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Manager

Willow Inventory does what it does for our size of complexity. I don’t know who else could do...

Dec 2021
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Manager

We have ease of use challenges with Willow Inventory. Maybe we were hoping there would be more...

Dec 2021
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Director

I think Willow Inventory has more issues and unique challenges than Epic let on in the sales pitch....

Dec 2021
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Director

Willow Inventory is a very comprehensive choice. Our challenge is with ease of use. The system...

Dec 2021
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Director

We had to have a more manual intervention with Willow Inventory than the staff was used to. From the...

Dec 2021
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Director

Willow Inventory does have an up-to-date and comprehensive view of what inventory we have and where...

Dec 2021
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Director

We look at inventory reporting monthly. We purchase inventory at three to four different prices. It...

Dec 2021
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Analyst/Coordinator

Our biggest struggle with Willow Inventory is receiving workflows that are not ideal. Convincing...

Dec 2021
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Analyst/Coordinator

Epic provides a lot of support for configuring reports and dashboards. We have a lot of leverage...

Dec 2021
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Analyst/Coordinator

We are unable to receive fluids in Willow Inventory. Our fluid vendor doesn't want to work with...

Dec 2021
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Analyst/Coordinator

We make Willow Inventory work for us. We have a lot of workarounds and additional tools to make...

Dec 2021
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Manager

Epic has gotten more involved at our facility, and that has really improved our satisfaction with...

Nov 2021
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Manager

Epic has changed some things for the end users, superficially on the nursing side, and that has been...

Nov 2021
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Manager

The physician-office ordering through Willow Inventory needs work. There is brand-new functionality...

Nov 2021
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Manager

All of the security levels have to be changed by a certified Epic person at a fairly high technical...

Sep 2021
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Manager

Willow Inventory is the most comprehensive tool, and our organization is using the hell out of the...

Sep 2021
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Manager

We had a very rocky start. I am lucky to be alive and still here. We lost people over the system....

Sep 2021
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Manager

I don't see the vendor's CEO reaching out to our CEO, even to say how we drive a more comprehensive...

Sep 2021
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Manager

Epic needs to step up and figure out how to work with other vendors to make a better interface tool....

Sep 2021
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Manager

Willow Inventory has six to eight different modules for vaccines. My gripe is that there are so many...

Sep 2021
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Manager

Epic made a big deal about working on a COVID-19 inventory decrementation in the vaccine...

Sep 2021
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Analyst/Coordinator

I don't know whose side of the coin the problem is on; it is probably both, but Epic doesn't...

Aug 2021
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Analyst/Coordinator

With the solution, we have got a better idea of what is where. The interface itself updates from...

Aug 2021
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Analyst/Coordinator

The integration with Epic for our drug wholesale company is incredible. Our purchasers have their...

Aug 2021
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Analyst/Coordinator

Epic has a very good way of determining what is relevant and what is not, and that is good when we...

Aug 2021
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Analyst/Coordinator

Epic's training is awesome. It is done in a classroom style; it is sort of Socratic, like we are in...

Aug 2021
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Analyst/Coordinator

Epic is great. Willow Inventory is a great system. Our project team is great, and Epic's support...

Aug 2021
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Analyst/Coordinator

Willow Inventory integrates with lots of things. We have pill pickers, carousels, and cabinets, and...

Aug 2021
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Director

Willow Inventory is very robust, and it has a good configuration.

Aug 2021
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Analyst/Coordinator

Epic doesn’t keep their promises. Some of my questions don't get answered, and some of my...

Aug 2021
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Manager

I have requested small functionality tweaks, but from a basic functionality standpoint, Willow...

Jul 2021
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Manager

The system has a lot of integration that allows us to streamline our formulary. The integration also...

Jul 2021
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Manager

We would like to be able to import files into our Willow Inventory location. We brought this up with...

Jul 2021
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VP/Other Executive

We are struggling a bit because the solution doesn't manage inventory very well if users split the...

Jul 2021
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VP/Other Executive

Things are going pretty well with Willow Inventory. We haven't had any communication problems with...

Jul 2021
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