Willow Inventory (Inpatient) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
I wish Willow Inventory connected better to a certain save. For our controlled substance...
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Product, Value
I would like Willow Inventory to provide better ongoing data for average use, better consistency...
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Relationship, Operations, Product
Epic does updates periodically, but one of the things that makes it hard for us is that we are not...
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Product, Value
I would recommend Willow Inventory to a small organization, but I don't know that I would recommend...
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Relationship, Operations
I wish Epic were a little more flexible and a little more rapid in their responses to feature...
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Product
Once users use Willow Inventory properly, it works well, but it is not easy to use, or people don’t...
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Product
It would be great if Willow could track the expiration date and lot number information when we scan....
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Product
Willow Inventory is far from perfect, but integration is what is key, so it is better than other...
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Relationship
Epic’s customer support is layered. There is frontline support for major issues as well as some...
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Culture, Product
While there is a lot of functionality in Willow Inventory, it isn't up to what we really need. There...
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Product
Willow Inventory is fairly outstanding in terms of the integration that we can get in our...
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Product
Epic fails with how their immunization modules relate to our current inventory system. Each module...
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Operations, Product
Regarding upgrades, there needs to be better documentation of the changes that Epic makes in their...
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Loyalty, Product
For what I do, ease of use is in the middle of the road. My overall satisfaction would be higher if...
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Value
If we are paying for something, I expect it to be more fully developed than things often are when we...
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Relationship
Executive involvement should occur at least quarterly. And the TS that we have isn't very effective....
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Relationship
The quality of Epic's support is very poor because if we talk to them about issues, nothing happens....
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Loyalty
I don't think my overall satisfaction will be better than the middle of the road in 12 months...
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Culture
My likelihood of recommending Willow Inventory is slightly high with caveats. Recently, an Epic...
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Loyalty, Operations, Product
Our recent experience with our upgrade went fairly well, so I don't want to take away from that...
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Value
I don't feel like I get my money's worth out of the applications that I come in contact with....
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Relationship, Product
Epic must get down what they have before going to AI. The problem for me is being in a purchasing...
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Product
Epic pushes hard for us to adopt new functionality. I get what they are trying to do, but the...
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Relationship
Our customer support is very strong. We have a very good technical support person. We get the same...
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Operations, Product
While the product is not necessarily easy to use, it does give users a lot of tools to help them do...
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Relationship
Epic has been able to push out fixes quickly for issues that they introduce. They are very proactive...
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Relationship, Product
We have been able to make the product work for most of our needs, even if we aren't taking full...
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Relationship, Product
We are still having some issues with some of the things that we ran across a long time ago. Epic has...
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Product, Value
Now that we have more resources to use the product more fully, I’m highly satisfied with the product...
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Culture, Relationship
What has stood out about Epic is that they don't overpromise. They have been very clear about the...
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Culture, Value
Epic’s licensing model could be better, and in their attempts to calibrate it to be equitable, it...
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Product
Willow Inventory could be a bit better. Some of that is on us, and some of that is also just the...
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Operations
Epic doesn't provide any training for the system. Part of that is because everything is so...
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Product
Willow Inventory is probably the best inventory management software out there, but I don't have...
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Product, Value
I would tell someone looking into Willow Inventory that if they have issues, they can easily reach...
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Operations
Epic doesn't offer much training for Willow Inventory. The only training they offer for it is...
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Relationship
One challenge that we have with Epic is that they are such a large company. It takes time for any...
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Loyalty, Product, Value
In recent years, the vendor has been much more responsive. There have been improvements, and I...
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Product
The system could have more integration options. It is integrated with a lot of our other systems,...
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Product
Epic did not adjust well to our complex workflows. There are still some complexities and workflows...
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Operations
I don't typically call Epic; they work with my organization’s IT team. We do some training directly...
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Loyalty, Product
I am pretty satisfied with the system, but there are some things that I wish Epic were better at. I...
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Relationship, Operations
Our upgrades for the system all follow the same process, and that is a normal process for us now....
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Loyalty, Product
There are some things in Willow Inventory that don't work very well, especially when it comes to...
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Operations
Epic's training is really good, and their documentation and online courses are really good too. Our...
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Relationship
Epic is more reactive than proactive for sure. They wait for us to present them with an issue, ask a...
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Relationship
Epic delivers the products, developments, services, and support that they promise. The vendor does...
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Operations
We went live with Epic's system years ago, and when we implemented Willow Inventory, Epic's people...
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Product
Willow Inventory is an effective product, and it is the best on the market. One of the solution’s...
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Product
One lowlight of Willow Inventory is that it is a little complicated with all the different levels as...
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Relationship
Epic doesn’t really promise me anything, but as far as being a vendor is concerned, they seem to...
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Relationship, Product
I have had a better experience with the implementers of other Epic products than I have with the...
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Product
Some of the highlights of Willow Inventory are its integration with our EMR and its integration with...
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Relationship, Operations
I would recommend that the vendor really improve their enhancement requests. I feel like they have...
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Product
The new location that we are able to transfer our expired drugs to has been very helpful.
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Product
I like the ability that we have to look into any hospital’s inventory to see who has what,...
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Value
I don’t feel nickel-and-dimed by Epic, and I don’t ever have to allocate things across cost centers...
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Relationship
If we go to Epic with an issue, they will try to fix the issue. Typically, our complaint goes to...
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Loyalty, Product
I know that Epic is combining Willow with another product to get better inventory control, but I'm...
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Operations
Our tech support person for our implementation was less than optimal, and they resigned after we...
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