Willow Inventory (Inpatient)
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Subject Expert
Jackson Tate
Research Director Level 2
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User Commentary
The challenges with Willow Inventory are the upkeep and the maintenance on the user side, but the...
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Epic could improve Willow Inventory by having more interoperability with other vendors' systems....
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Willow Inventory is not a very expensive addition to the rest of Epic's suite. The price is not too...
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Epic said that everything in the system would be on one medication administration record so that we...
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The system costs a lot, and we have to put a lot of time and effort into it. I am not hopeful that...
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Epic is very large. Whenever we try to put an enhancement request in, Epic will tell us that they...
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Epic thinks that their product is easy to use, but it isn't. The solution isn't always intuitive...
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We don't have much say in the product. That is something that the vendor could work on.
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We had challenges when we integrated the product with our product for IV workflow management. We had...
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We are still learning which reports are best to run for pharmacies and how to show we are bringing...
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I would recommend the product. The challenge is that I used Epic's systems a long time ago at...
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The vendor could provide additional reporting for workload metrics. I could utilize more of that.
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If we have a request, looking for solutions outside of our current system feels really challenging....
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Epic has 100% proactive service. The vendor is very responsive, and so much integration and...
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I like how customizable the system can be, and I like the functionality and automation. The system...
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There could be some improvements around how we use the system for tablets and capsules. The system...
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Epic does a pretty good job of training. I recently went through the certification process, which...
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Inventory is not critical in the sense that a patient's care counts on it, so Epic puts a lot of...
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Willow Inventory can interface with our drug supplier system. The interfaces work, and we can get...
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The solution is not that intuitive. It is only because I have used the product so much that I know...
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I don't know why Epic recommends doing things some ways because there are things that we do...
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Epic could make a lot of improvements to the product. When we implemented Willow Inventory, the...
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Epic’s face-to-face customer service is really well done. I really love my TS person. They are very...
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Epic’s upgrades are getting too loosey goosey. Epic is not doing enough testing. Epic’s upgrades...
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When there are breaks because of upgrades, Epic’s technical support team is very supportive and...
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The product is valuable. It is not perfect, but there is no alternative, so I think it has a lot of...
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Willow Inventory seems to be a bit slower on the development cycle. It could be faster. Epic is...
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Epic is always available whenever we need them. Like everywhere else these days, Epic has lots of...
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We may not have made choices to fully get our money's worth out of everything, but that was the way...
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Epic has great initial training, sharing the bare minimum to get people up and going. Epic could...
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Overall, our experience with Willow Inventory has been great. It is probably the best inventory...
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One downside is that Willow Inventory doesn't currently interface with the automated dispensing...
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Our experience with Willow Inventory has been positive. I don't know how we would have gotten...
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Willow Inventory can get a little too granular. That is good, but there is a lot to the system. It...
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Willow Inventory has everything that we need in it because we have set it to download things from...
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When we have hiccups with the system, they are because of user errors. In a perfect world, Epic...
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There are aspects of Willow Inventory that are not at all user friendly or intuitive. There are some...
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We haven't gotten any new technology lately, but Willow Inventory has been working just fine. Willow...
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Willow Inventory works much better if people use Epic tools, and that makes sense. That way, there...
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Training is something we have struggled with a lot when it comes to inventory. Part of our problem...
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We have several enhancement requests that our Epic TS person has created for us. If those requests...
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Willow Inventory has been particularly challenging for us to use. We would turn the solution off...
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We have a lot of unique challenges in the system. A lot of those challenges are internal, but we...
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Epic trained our super users, and our super users were expected to train our entire team. However,...
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Epic is supportive, and they will work with us. They are pretty good about communicating with us and...
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Willow Inventory's ease of use is one of our biggest challenges because of its underlying workflows...
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Willow Inventory is never a priority for Epic's build team.
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We get what we pay for from the system. That means that the better the product we buy, the better...
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No vendor keeps all of their promises. However, Epic has been willing to work with us. For the most...
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We didn't receive any on-site training or support from Epic for Willow Inventory. It was primarily...
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Willow Inventory gets regular software updates and improvements. Whether all of those updates are...
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We have good integration between Willow Inventory and one system, but there are other systems that...
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Epic does a good job of staying on top of new technology. I see that in Willow Inventory. I wish...
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Our team at Epic listens to our feedback and implements the changes that we suggest. Although the...
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Epic pushes their Foundation System for best practices. They strive to have measurable outcomes....
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One thing on my wish list is integration with more wholesalers for electronic purchase orders. Right...
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Without getting too far into the weeds, my issue with Willow Inventory is how they handle negative...
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Epic makes sure we are using best practices and are striving to have measurable outcomes. This is...
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I think Epic is soft with their technology, and I don’t see a lot of new things or changes with...
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Willow Inventory does what it does for our size of complexity. I don’t know who else could do...
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We have ease of use challenges with Willow Inventory. Maybe we were hoping there would be more...
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I think Willow Inventory has more issues and unique challenges than Epic let on in the sales pitch....
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Willow Inventory is a very comprehensive choice. Our challenge is with ease of use. The system...
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We had to have a more manual intervention with Willow Inventory than the staff was used to. From the...
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Willow Inventory does have an up-to-date and comprehensive view of what inventory we have and where...
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We look at inventory reporting monthly. We purchase inventory at three to four different prices. It...
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Our biggest struggle with Willow Inventory is receiving workflows that are not ideal. Convincing...
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Epic provides a lot of support for configuring reports and dashboards. We have a lot of leverage...
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We are unable to receive fluids in Willow Inventory. Our fluid vendor doesn't want to work with...
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We make Willow Inventory work for us. We have a lot of workarounds and additional tools to make...
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Epic has gotten more involved at our facility, and that has really improved our satisfaction with...
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Epic has changed some things for the end users, superficially on the nursing side, and that has been...
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The physician-office ordering through Willow Inventory needs work. There is brand-new functionality...
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All of the security levels have to be changed by a certified Epic person at a fairly high technical...
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Willow Inventory is the most comprehensive tool, and our organization is using the hell out of the...
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We had a very rocky start. I am lucky to be alive and still here. We lost people over the system....
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I don't see the vendor's CEO reaching out to our CEO, even to say how we drive a more comprehensive...
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Epic needs to step up and figure out how to work with other vendors to make a better interface tool....
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Willow Inventory has six to eight different modules for vaccines. My gripe is that there are so many...
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Epic made a big deal about working on a COVID-19 inventory decrementation in the vaccine...
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I don't know whose side of the coin the problem is on; it is probably both, but Epic doesn't...
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With the solution, we have got a better idea of what is where. The interface itself updates from...
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The integration with Epic for our drug wholesale company is incredible. Our purchasers have their...
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Epic has a very good way of determining what is relevant and what is not, and that is good when we...
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Epic's training is awesome. It is done in a classroom style; it is sort of Socratic, like we are in...
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Epic is great. Willow Inventory is a great system. Our project team is great, and Epic's support...
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Willow Inventory integrates with lots of things. We have pill pickers, carousels, and cabinets, and...
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Willow Inventory is very robust, and it has a good configuration.
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Epic doesn’t keep their promises. Some of my questions don't get answered, and some of my...
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I have requested small functionality tweaks, but from a basic functionality standpoint, Willow...
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The system has a lot of integration that allows us to streamline our formulary. The integration also...
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We would like to be able to import files into our Willow Inventory location. We brought this up with...
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We are struggling a bit because the solution doesn't manage inventory very well if users split the...
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Things are going pretty well with Willow Inventory. We haven't had any communication problems with...
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