
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
I like Epic's foundation recommendations. They update those regularly. If an organization decides to...
Login or Create an Account to see details.
Relationship
One of my favorite things that I see from Epic is their support. Epic just has great support. Each...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic has some improvements that they need to make to their documentation and training materials. We...
Login or Create an Account to see details.
Relationship, Value
Epic does deliver what they say, but it takes a while to get those things. The timing is the issue....
Login or Create an Account to see details.
Relationship, Product
When Epic does the developments we ask for, they meet our needs. There are very rarely any issues,...
Login or Create an Account to see details.
Relationship, Operations
Epic came out for our last go-live and had some really good suggestions. They did a lot of good...
Login or Create an Account to see details.
Culture, Value
We definitely get what we are contracted to get from Epic. We didn't know that we were paying for...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Not all of our sites use the same functionality, and that has been hard for us. We are slow to adapt...
Login or Create an Account to see details.
Loyalty, Product
Willow Inventory is an awesome product. I have worked as an end user and an analyst, and this is the...
Login or Create an Account to see details.
Product
I wish that DSCSA and barcode validation were integrated in terms of receiving the system's shipments....
Login or Create an Account to see details.
Relationship, Product
It is hard for organizations to move from Epic's support to their own support. We used to have an...
Login or Create an Account to see details.
Product
Willow Inventory is pretty solid. It has minimal downtime, and it is easy to send queries in it.
Login or Create an Account to see details.
Relationship
Most of our support with Epic involves actually reaching out to members of their team since we are...
Login or Create an Account to see details.
Product
Willow Inventory rates just under the top of the scale for meeting all our needs today. It does most...
Login or Create an Account to see details.
Operations
All the Epic training was very canned and had a script that the vendor used for every client. Even...
Login or Create an Account to see details.
Relationship, Operations
Our Epic system is still fairly new, so right now, I would rate Epic's implementation services just...
Login or Create an Account to see details.
Relationship, Product
Epic has been pretty good so far at sharing new things and keeping us abreast of what is going on....
Login or Create an Account to see details.
Value
Willow Inventory is very expensive. The cost is crazy. Any vendor that we have to pay that much for...
Login or Create an Account to see details.
Loyalty, Product
Willow Inventory rates just under the top of the scale for ease of use, but any new EMR is going to...
Login or Create an Account to see details.
Culture, Product
With Willow Inventory, some things have been a challenge. The reporting has been extremely difficult...
Login or Create an Account to see details.
Loyalty
Willow Inventory is a long-term keeper for sure. We are still new, but so far, everything is working...
Login or Create an Account to see details.
Relationship
I really appreciate our local Willow Inventory team members. I don’t know whether they are our...
Login or Create an Account to see details.
Operations, Product
The biggest drawback with Willow Inventory is the reporting. I still don't love the reporting. There...
Login or Create an Account to see details.
Product
Willow Inventory has gotten a lot better over the years. But it doesn't do everything we want it to...
Login or Create an Account to see details.
Product
For an inpatient hospital where there are a lot of moving parts, the tool could be designed to be...
Login or Create an Account to see details.
Operations
I don't know what the ongoing training is for Willow Inventory. I haven't seen it. If there is...
Login or Create an Account to see details.
Product
There are new government regulations tied to DSCSA, the supply chain and security act that requires...
Login or Create an Account to see details.
Product
Some of the reporting capabilities in Willow Inventory seem to be lacking, and they have for some...
Login or Create an Account to see details.
Product
Willow Inventory is pretty easy to use. Not a lot has changed with the system; there isn't a lot to...
Login or Create an Account to see details.
Product
I'm pleased with Epic. I think they get a bad rap because they have such a monopoly on the market,...
Login or Create an Account to see details.
Loyalty
We are looking at some other inventory management tools. We aren't looking at anything that is on...
Login or Create an Account to see details.
Product
Willow Inventory is quirky and not very user friendly. There are some things that we can't really...
Login or Create an Account to see details.
Product
We are struggling with something in our general ledger with Willow Inventory. The transparency of...
Login or Create an Account to see details.
Loyalty
We implemented Willow Inventory for a couple of reasons. We wanted to have transparency and...
Login or Create an Account to see details.
Operations, Product
There is a purpose and reason for everything that Epic does. Sometimes it is hard to keep up with...
Login or Create an Account to see details.
Product
I wish Willow Inventory connected better to a certain save. For our controlled substance...
Login or Create an Account to see details.
Product, Value
I would like Willow Inventory to provide better ongoing data for average use, better consistency...
Login or Create an Account to see details.
Relationship, Operations, Product
Epic does updates periodically, but one of the things that makes it hard for us is that we are not...
Login or Create an Account to see details.
Product, Value
I would recommend Willow Inventory to a small organization, but I don't know that I would recommend...
Login or Create an Account to see details.
Relationship, Operations
I wish Epic were a little more flexible and a little more rapid in their responses to feature...
Login or Create an Account to see details.
Product
Once users use Willow Inventory properly, it works well, but it is not easy to use, or people don’t...
Login or Create an Account to see details.
Product
It would be great if Willow could track the expiration date and lot number information when we scan....
Login or Create an Account to see details.
Product
Willow Inventory is far from perfect, but integration is what is key, so it is better than other...
Login or Create an Account to see details.
Relationship
Epic’s customer support is layered. There is frontline support for major issues as well as some...
Login or Create an Account to see details.
Culture, Product
While there is a lot of functionality in Willow Inventory, it isn't up to what we really need. There...
Login or Create an Account to see details.
Product
Willow Inventory is fairly outstanding in terms of the integration that we can get in our...
Login or Create an Account to see details.
Product
Epic fails with how their immunization modules relate to our current inventory system. Each module...
Login or Create an Account to see details.
Operations, Product
Regarding upgrades, there needs to be better documentation of the changes that Epic makes in their...
Login or Create an Account to see details.
Loyalty, Product
For what I do, ease of use is in the middle of the road. My overall satisfaction would be higher if...
Login or Create an Account to see details.
Value
If we are paying for something, I expect it to be more fully developed than things often are when we...
Login or Create an Account to see details.
Relationship
Executive involvement should occur at least quarterly. And the TS that we have isn't very effective....
Login or Create an Account to see details.
Relationship
The quality of Epic's support is very poor because if we talk to them about issues, nothing happens....
Login or Create an Account to see details.
Loyalty
I don't think my overall satisfaction will be better than the middle of the road in 12 months...
Login or Create an Account to see details.
Culture
My likelihood of recommending Willow Inventory is slightly high with caveats. Recently, an Epic...
Login or Create an Account to see details.
Loyalty, Operations, Product
Our recent experience with our upgrade went fairly well, so I don't want to take away from that...
Login or Create an Account to see details.
Value
I don't feel like I get my money's worth out of the applications that I come in contact with....
Login or Create an Account to see details.
Relationship, Product
Epic must get down what they have before going to AI. The problem for me is being in a purchasing...
Login or Create an Account to see details.
Product
Epic pushes hard for us to adopt new functionality. I get what they are trying to do, but the...
Login or Create an Account to see details.
Relationship
Our customer support is very strong. We have a very good technical support person. We get the same...
Login or Create an Account to see details.
Operations, Product
While the product is not necessarily easy to use, it does give users a lot of tools to help them do...
Login or Create an Account to see details.
Relationship
Epic has been able to push out fixes quickly for issues that they introduce. They are very proactive...
Login or Create an Account to see details.
Relationship, Product
We have been able to make the product work for most of our needs, even if we aren't taking full...
Login or Create an Account to see details.
Relationship, Product
We are still having some issues with some of the things that we ran across a long time ago. Epic has...
Login or Create an Account to see details.
Product, Value
Now that we have more resources to use the product more fully, I’m highly satisfied with the product...
Login or Create an Account to see details.
Culture, Relationship
What has stood out about Epic is that they don't overpromise. They have been very clear about the...
Login or Create an Account to see details.
Culture, Value
Epic’s licensing model could be better, and in their attempts to calibrate it to be equitable, it...
Login or Create an Account to see details.
Product
Willow Inventory could be a bit better. Some of that is on us, and some of that is also just the...
Login or Create an Account to see details.
Operations
Epic doesn't provide any training for the system. Part of that is because everything is so...
Login or Create an Account to see details.
Product
Willow Inventory is probably the best inventory management software out there, but I don't have...
Login or Create an Account to see details.
Product, Value
I would tell someone looking into Willow Inventory that if they have issues, they can easily reach...
Login or Create an Account to see details.
Operations
Epic doesn't offer much training for Willow Inventory. The only training they offer for it is...
Login or Create an Account to see details.
Relationship
One challenge that we have with Epic is that they are such a large company. It takes time for any...
Login or Create an Account to see details.
Loyalty, Product, Value
In recent years, the vendor has been much more responsive. There have been improvements, and I...
Login or Create an Account to see details.
Product
The system could have more integration options. It is integrated with a lot of our other systems,...
Login or Create an Account to see details.
​
Preferences