Willow Inventory (Inpatient) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
I like Epic's foundation recommendations. They update those regularly. If an organization decides to...
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Relationship
One of my favorite things that I see from Epic is their support. Epic just has great support. Each...
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Relationship, Operations, Product
Epic has some improvements that they need to make to their documentation and training materials. We...
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Relationship, Value
Epic does deliver what they say, but it takes a while to get those things. The timing is the issue....
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Relationship, Product
When Epic does the developments we ask for, they meet our needs. There are very rarely any issues,...
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Relationship, Operations
Epic came out for our last go-live and had some really good suggestions. They did a lot of good...
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Culture, Value
We definitely get what we are contracted to get from Epic. We didn't know that we were paying for...
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Loyalty, Relationship, Operations
Not all of our sites use the same functionality, and that has been hard for us. We are slow to adapt...
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Loyalty, Product
Willow Inventory is an awesome product. I have worked as an end user and an analyst, and this is the...
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Product
I wish that DSCSA and barcode validation were integrated in terms of receiving the system's shipments....
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Relationship, Product
It is hard for organizations to move from Epic's support to their own support. We used to have an...
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Product
Willow Inventory is pretty solid. It has minimal downtime, and it is easy to send queries in it.
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Relationship
Most of our support with Epic involves actually reaching out to members of their team since we are...
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Product
Willow Inventory rates just under the top of the scale for meeting all our needs today. It does most...
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Operations
All the Epic training was very canned and had a script that the vendor used for every client. Even...
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Relationship, Operations
Our Epic system is still fairly new, so right now, I would rate Epic's implementation services just...
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Relationship, Product
Epic has been pretty good so far at sharing new things and keeping us abreast of what is going on....
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Value
Willow Inventory is very expensive. The cost is crazy. Any vendor that we have to pay that much for...
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Loyalty, Product
Willow Inventory rates just under the top of the scale for ease of use, but any new EMR is going to...
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Culture, Product
With Willow Inventory, some things have been a challenge. The reporting has been extremely difficult...
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Loyalty
Willow Inventory is a long-term keeper for sure. We are still new, but so far, everything is working...
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Relationship
I really appreciate our local Willow Inventory team members. I don’t know whether they are our...
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Operations, Product
The biggest drawback with Willow Inventory is the reporting. I still don't love the reporting. There...
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Product
Willow Inventory has gotten a lot better over the years. But it doesn't do everything we want it to...
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Product
For an inpatient hospital where there are a lot of moving parts, the tool could be designed to be...
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Operations
I don't know what the ongoing training is for Willow Inventory. I haven't seen it. If there is...
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Product
There are new government regulations tied to DSCSA, the supply chain and security act that requires...
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Product
Some of the reporting capabilities in Willow Inventory seem to be lacking, and they have for some...
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Product
Willow Inventory is pretty easy to use. Not a lot has changed with the system; there isn't a lot to...
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Product
I'm pleased with Epic. I think they get a bad rap because they have such a monopoly on the market,...
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Loyalty
We are looking at some other inventory management tools. We aren't looking at anything that is on...
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Product
Willow Inventory is quirky and not very user friendly. There are some things that we can't really...
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Product
We are struggling with something in our general ledger with Willow Inventory. The transparency of...
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Loyalty
We implemented Willow Inventory for a couple of reasons. We wanted to have transparency and...
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Operations, Product
There is a purpose and reason for everything that Epic does. Sometimes it is hard to keep up with...
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Product
I wish Willow Inventory connected better to a certain save. For our controlled substance...
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Product, Value
I would like Willow Inventory to provide better ongoing data for average use, better consistency...
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Relationship, Operations, Product
Epic does updates periodically, but one of the things that makes it hard for us is that we are not...
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Product, Value
I would recommend Willow Inventory to a small organization, but I don't know that I would recommend...
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Relationship, Operations
I wish Epic were a little more flexible and a little more rapid in their responses to feature...
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Product
Once users use Willow Inventory properly, it works well, but it is not easy to use, or people don’t...
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Product
It would be great if Willow could track the expiration date and lot number information when we scan....
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Product
Willow Inventory is far from perfect, but integration is what is key, so it is better than other...
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Relationship
Epic’s customer support is layered. There is frontline support for major issues as well as some...
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Culture, Product
While there is a lot of functionality in Willow Inventory, it isn't up to what we really need. There...
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Product
Willow Inventory is fairly outstanding in terms of the integration that we can get in our...
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Product
Epic fails with how their immunization modules relate to our current inventory system. Each module...
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Operations, Product
Regarding upgrades, there needs to be better documentation of the changes that Epic makes in their...
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Loyalty, Product
For what I do, ease of use is in the middle of the road. My overall satisfaction would be higher if...
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Value
If we are paying for something, I expect it to be more fully developed than things often are when we...
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Relationship
Executive involvement should occur at least quarterly. And the TS that we have isn't very effective....
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Relationship
The quality of Epic's support is very poor because if we talk to them about issues, nothing happens....
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Loyalty
I don't think my overall satisfaction will be better than the middle of the road in 12 months...
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Culture
My likelihood of recommending Willow Inventory is slightly high with caveats. Recently, an Epic...
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Loyalty, Operations, Product
Our recent experience with our upgrade went fairly well, so I don't want to take away from that...
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Value
I don't feel like I get my money's worth out of the applications that I come in contact with....
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Relationship, Product
Epic must get down what they have before going to AI. The problem for me is being in a purchasing...
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Product
Epic pushes hard for us to adopt new functionality. I get what they are trying to do, but the...
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Relationship
Our customer support is very strong. We have a very good technical support person. We get the same...
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Operations, Product
While the product is not necessarily easy to use, it does give users a lot of tools to help them do...
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Relationship
Epic has been able to push out fixes quickly for issues that they introduce. They are very proactive...
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Relationship, Product
We have been able to make the product work for most of our needs, even if we aren't taking full...
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Relationship, Product
We are still having some issues with some of the things that we ran across a long time ago. Epic has...
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Product, Value
Now that we have more resources to use the product more fully, I’m highly satisfied with the product...
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Culture, Relationship
What has stood out about Epic is that they don't overpromise. They have been very clear about the...
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Culture, Value
Epic’s licensing model could be better, and in their attempts to calibrate it to be equitable, it...
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Product
Willow Inventory could be a bit better. Some of that is on us, and some of that is also just the...
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Operations
Epic doesn't provide any training for the system. Part of that is because everything is so...
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Product
Willow Inventory is probably the best inventory management software out there, but I don't have...
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Product, Value
I would tell someone looking into Willow Inventory that if they have issues, they can easily reach...
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Operations
Epic doesn't offer much training for Willow Inventory. The only training they offer for it is...
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Relationship
One challenge that we have with Epic is that they are such a large company. It takes time for any...
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Loyalty, Product, Value
In recent years, the vendor has been much more responsive. There have been improvements, and I...
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Product
The system could have more integration options. It is integrated with a lot of our other systems,...
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