Willow Inventory (Inpatient) Commentary
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Jackson Tate
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KLAS Research Director - Jackson Tate
 
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User Commentary

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Analyst/Coordinator

Operations

Epic doesn't offer much training for Willow Inventory. The only training they offer for it is...

May 2024
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Analyst/Coordinator

Relationship

One challenge that we have with Epic is that they are such a large company. It takes time for any...

May 2024
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Analyst/Coordinator

Loyalty, Product, Value

In recent years, the vendor has been much more responsive. There have been improvements, and I...

May 2024
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Analyst/Coordinator

Product

The system could have more integration options. It is integrated with a lot of our other systems,...

May 2024
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VP/Other Executive

Product

Epic did not adjust well to our complex workflows. There are still some complexities and workflows...

Apr 2024
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VP/Other Executive

Operations

I don't typically call Epic; they work with my organization’s IT team. We do some training directly...

Apr 2024
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Analyst/Coordinator

Loyalty, Product

I am pretty satisfied with the system, but there are some things that I wish Epic were better at. I...

Apr 2024
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Analyst/Coordinator

Relationship, Operations

Our upgrades for the system all follow the same process, and that is a normal process for us now....

Apr 2024
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Analyst/Coordinator

Loyalty, Product

There are some things in Willow Inventory that don't work very well, especially when it comes to...

Apr 2024
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Analyst/Coordinator

Operations

Epic's training is really good, and their documentation and online courses are really good too. Our...

Apr 2024
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Analyst/Coordinator

Relationship

Epic is more reactive than proactive for sure. They wait for us to present them with an issue, ask a...

Apr 2024
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Analyst/Coordinator

Relationship

Epic delivers the products, developments, services, and support that they promise. The vendor does...

Apr 2024
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Analyst/Coordinator

Operations

We went live with Epic's system years ago, and when we implemented Willow Inventory, Epic's people...

Apr 2024
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Analyst/Coordinator

Product

Willow Inventory is an effective product, and it is the best on the market. One of the solution’s...

Mar 2024
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Analyst/Coordinator

Product

One lowlight of Willow Inventory is that it is a little complicated with all the different levels as...

Mar 2024
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Analyst/Coordinator

Relationship

Epic doesn’t really promise me anything, but as far as being a vendor is concerned, they seem to...

Mar 2024
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Analyst/Coordinator

Relationship, Product

I have had a better experience with the implementers of other Epic products than I have with the...

Mar 2024
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Manager

Product

Some of the highlights of Willow Inventory are its integration with our EMR and its integration with...

Mar 2024
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Manager

Relationship, Operations

I would recommend that the vendor really improve their enhancement requests. I feel like they have...

Mar 2024
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Analyst/Coordinator

Product

The new location that we are able to transfer our expired drugs to has been very helpful.

Feb 2024
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Director

Product

I like the ability that we have to look into any hospital’s inventory to see who has what,...

Feb 2024
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Director

Value

I don’t feel nickel-and-dimed by Epic, and I don’t ever have to allocate things across cost centers...

Feb 2024
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Analyst/Coordinator

Relationship

If we go to Epic with an issue, they will try to fix the issue. Typically, our complaint goes to...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I know that Epic is combining Willow with another product to get better inventory control, but I'm...

Jan 2024
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Analyst/Coordinator

Operations

Our tech support person for our implementation was less than optimal, and they resigned after we...

Jan 2024
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Director

Product

I don't have anything negative to say about Willow Inventory. It works, and it is intuitive. It is...

Dec 2023
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Manager

Culture, Relationship, Operations, Product

When we were first implementing Willow Inventory, an important portion for us was that Epic would...

Aug 2023
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Manager

Relationship, Product

We have been asking Epic to fix or enhance their immunization module mousetrap. They have several...

Aug 2023
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Manager

Product

One of our big disappointments is the lack of refinement in Epic's customer interface in terms of...

Aug 2023
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Manager

Relationship

End users need to continually have a relationship with the development side so that we can make sure...

Aug 2023
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Manager

Relationship

Epic needs to get better at thinking about users and taking more into account. They should look to...

Aug 2023
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Manager

Relationship

Epic made a commitment and said they would be pushing through the leading edge of the DSCSA issue....

Aug 2023
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Manager

Relationship

In order for Epic to get credibility with higher leadership, they need to demonstrate that they are...

Aug 2023
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Director

Operations

There is not very much Epic training that is provided to end users directly. Training is provided to...

Aug 2023
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Director

Product

In my experience, Willow Inventory does the day-to-day work well, but we would like to be able to...

Aug 2023
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Director

Relationship

I don't know that proactive communication is happening very much at all. The communication might be...

Aug 2023
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Director

Relationship

The technical support person that is assigned to us is helpful. But the executive involvement is...

Aug 2023
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Director

Product

I would recommend Willow Inventory because it is an integrated solution, and there are a lot of...

Aug 2023
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Director

Loyalty, Value

Willow Inventory has come a long way since we adopted it. The quality of the product has improved a...

Aug 2023
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Analyst/Coordinator

Operations, Product

Our rollout for the Drug Supply Chain Security Aid program was a bit rough. From an inventory...

Aug 2023
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Analyst/Coordinator

Product

We like the configurability of Willow Inventory, especially given a lot of the complex workflow...

Aug 2023
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Analyst/Coordinator

Relationship

The support from Epic has been good. We have been given a long-term, single point of contact for...

Aug 2023
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Director

Loyalty

Our pharmacy team likes Willow Inventory because it is part of Epic's overall enterprise package....

Aug 2023
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Director

Product

I wish that Epic would expand Willow Inpatient to encompass ambulatory pharmacy so that it is all a...

Jul 2023
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Director

Relationship, Product

Epic works with us to integrate with other products. They have tried to work with us to create interfaces....

Jul 2023
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Director

Operations, Product

I like how user-friendly Willow is. The build is pretty easy, and learning how to build anything in...

Jul 2023
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Analyst/Coordinator

Loyalty, Relationship

Unfortunately, a lot of things depend on who the Epic person working with an organization's team is....

Jul 2023
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Analyst/Coordinator

Product

The product makes it easy for us to standardize the NDCs that we are ordering. We are still working...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

All of the system's reports are still challenging. I would like to see better, easier reports....

Jul 2023
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Analyst/Coordinator

Product, Value

Inventory visibility is a basic function in the system that has been great and useful. The system...

Jul 2023
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Analyst/Coordinator

Product

It would be nice if we had more third-party interfaces. Right now, certain things in our interfaces...

Jul 2023
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Manager

Loyalty, Product

We are still expanding our ability within the Willow Inventory environment, and we are rolling out...

Jul 2023
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(0)
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Director

Product

Willow Inventory is just hard on anything, especially in regard to inventory. The system can be...

Jul 2023
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Director

Relationship

Epic has been great. They often reach out when they notice things before I can even get in there,...

Jul 2023
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Director

Product, Value

One strength of Willow Inventory is if a health system has a centralized distribution center, the...

Jul 2023
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Analyst/Coordinator

Product

Willow Inventory is very deep and robust, but it isn't difficult to use. It does everything from...

Jun 2023
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Analyst/Coordinator

Relationship, Product

The vendor often anticipates the need for new technology before we even run into problems. That is...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

The vendor does a great job with their phone and web support. There is a lot of work behind the...

Jun 2023
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