Willow Inventory (Inpatient)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Culture, Relationship, Operations, Product
When we were first implementing Willow Inventory, an important portion for us was that Epic would...
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Relationship, Product
We have been asking Epic to fix or enhance their immunization module mousetrap. They have several...
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Product
One of our big disappointments is the lack of refinement in Epic's customer interface in terms of...
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Relationship
End users need to continually have a relationship with the development side so that we can make sure...
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Relationship
Epic needs to get better at thinking about users and taking more into account. They should look to...
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Relationship
Epic made a commitment and said they would be pushing through the leading edge of the DSCSA issue....
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Relationship
In order for Epic to get credibility with higher leadership, they need to demonstrate that they are...
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Operations
There is not very much Epic training that is provided to end users directly. Training is provided to...
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Product
In my experience, Willow Inventory does the day-to-day work well, but we would like to be able to...
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Relationship
I don't know that proactive communication is happening very much at all. The communication might be...
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Relationship
The technical support person that is assigned to us is helpful. But the executive involvement is...
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Product
I would recommend Willow Inventory because it is an integrated solution, and there are a lot of...
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Loyalty, Value
Willow Inventory has come a long way since we adopted it. The quality of the product has improved a...
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Operations, Product
Our rollout for the Drug Supply Chain Security Aid program was a bit rough. From an inventory...
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Product
We like the configurability of Willow Inventory, especially given a lot of the complex workflow...
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Relationship
The support from Epic has been good. We have been given a long-term, single point of contact for...
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Loyalty
Our pharmacy team likes Willow Inventory because it is part of Epic's overall enterprise package....
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Product
I wish that Epic would expand Willow Inpatient to encompass ambulatory pharmacy so that it is all a...
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Relationship, Product
Epic works with us to integrate with other products. They have tried to work with us to create interfaces....
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Operations, Product
I like how user-friendly Willow is. The build is pretty easy, and learning how to build anything in...
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Loyalty, Relationship
Unfortunately, a lot of things depend on who the Epic person working with an organization's team is....
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Product
The product makes it easy for us to standardize the NDCs that we are ordering. We are still working...
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Loyalty, Product
All of the system's reports are still challenging. I would like to see better, easier reports....
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Product, Value
Inventory visibility is a basic function in the system that has been great and useful. The system...
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Product
It would be nice if we had more third-party interfaces. Right now, certain things in our interfaces...
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Loyalty, Product
We are still expanding our ability within the Willow Inventory environment, and we are rolling out...
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Product
Willow Inventory is just hard on anything, especially in regard to inventory. The system can be...
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Relationship
Epic has been great. They often reach out when they notice things before I can even get in there,...
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Product, Value
One strength of Willow Inventory is if a health system has a centralized distribution center, the...
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Product
Willow Inventory is very deep and robust, but it isn't difficult to use. It does everything from...
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Relationship, Product
The vendor often anticipates the need for new technology before we even run into problems. That is...
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Relationship, Operations
The vendor does a great job with their phone and web support. There is a lot of work behind the...
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Product
Willow Inventory is tackling a complex problem, and that is trying to reconcile data with our...
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Relationship
We escalate any concerns or complaints through our Epic team, and they seem to get answers promptly.
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Product
For Willow Inventory, there are a few changes I would have liked that we had before our last...
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Operations
I don't know about any training that Epic has specifically set out for their sites. We received...
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Loyalty, Relationship
We have Epic people who we can reach out to, and they will help us. When we give them suggestions,...
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Loyalty, Product
Epic is complex, and their system has a lot of features. It is user friendly too. I would encourage...
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Product
Willow Inventory is good. This solution made the most sense for us because it was easy to integrate....
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Operations
With the implementation, some last-minute adjustments were made that I wish would have been caught...
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Relationship
We would like our technical support person to be a little more proactive in helping us understand...
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Relationship
We have an engaged technical support person from Epic. We have regular meetings with Epic's...
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Operations
There was nothing about workflows in the training materials from Epic. The training was all about...
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Culture
We were led to believe that Willow Inventory was pretty much a plug-and-play solution, but instead,...
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Product
With updates to Willow Inventory, there is a lot more behind-the-scenes work than we were anticipating....
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Loyalty
We went with Willow Inventory because Epic’s pieces talk to each other, and that has been a big...
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Operations
When we went live with Willow Inventory, Epic didn't have any training materials, so I had to come...
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Product
I like this solution. Based on the way things are set up, the system is about as good as we can make...
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Product
Aside from a few technical difficulties that go beyond what Epic can control, the system cooperates...
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Product
Epic likes to change how things look, but they don't necessarily accomplish things any better. For...
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Relationship
We have a dedicated tech support analyst at Epic. When we call, we always get problems solved. Epic...
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Product
I am happy with Willow Inventory. It is one of the best inventory management systems out there,...
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Product
The best thing about Willow Inventory is that it is very user friendly. There are multiple ways that...
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Relationship, Operations
It might take Epic a while, but they do keep all promises. Epic is very good about sending updates...
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Product
Willow Inventory’s ever-changing adaptation to the needs of the pharmacy has really been growing...
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Product
There are a lot of tools on the front end of the product that are inconsistent. We make available...
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Operations
Epic could make training easier. Over the past couple of years, they have really incorporated some...
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Relationship
Epic’s intention is to keep all promises, so they keep most of their promises. They just can't keep...
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Product
Willow Inventory has not always met our expectations. For example, if the DSCSA documentation isn't...
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Relationship
I have regular meetings with my technical support people from Epic. We talk about how they could...
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Product, Value
We use Willow Inventory for something called interdepartmental billing, but we use it differently...
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Loyalty, Relationship, Product
When a tech makes a mistake and sends the drug request to the wrong department, we can't undo that....
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Product
I like Epic's product, and I always have, even as an end user. If someone is using Epic products,...
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Operations
Epic does not really train us, but there are tip sheets or Nova notes.
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Value
Epic charges us where they have to, but they try not to charge for every little thing. For example,...
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Product
Willow Inpatient covers both our ambulatory world and our inpatient world. The product is called an...
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Product
There are some functionalities that our staff has clamored about. Specifically, the solution allows...
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Operations
Willow Inventory is a complex solution with many nuances, so the implementation process is...
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Operations
Epic has their canned education and training guides, and it would be nice if there were additional...
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Product
In Willow Inventory, there can be a lot of steps to accomplish one thing. Epic could make the...
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Relationship
There have been some instances where Epic hasn’t been proactive. Sometimes we find an issue and...
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Product
The product works fine. We have to get people familiar with Epic's workflows and terminology.
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Operations
The benefit and the drawback of Epic's software is that everything is so customizable. Many times,...
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Loyalty, Relationship, Product
Epic is constantly evolving, and that is good. I know that they are developing a solution for DSCSA...
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Product
The biggest strength of Willow Inventory is its transparency. We have a view across many different...
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Culture, Product
The buyers have questions from time to time about receiving and about some of the data fields in...
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Product
Willow Inventory is sophisticated. There are a lot of settings, not just one or two options out of...
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Culture, Relationship
Epic does what Epic wants to. They are very good at what they do. There are sometimes little quirks,...
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Relationship
I can't say Epic keeps all promises, but if we have a problem, they at least look into solutions....
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Operations
Epic really doesn’t do training. They usually have slides for training. However, at one point, we...
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Operations, Product
Willow Inventory is somewhat hard to learn how to use. If people don't pay attention in class, they...
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Relationship
Every now and then, Epic will have something that is broken, and when they know it is broken, they...
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Relationship
Epic is always my go-to vendor. Their support is very great.
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Product
Willow Inventory's strength is its patient documentation. It allows us to see the whole story of a...
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Product
The vendor needs to improve the system's inventory feature and its ability to manipulate reports....
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Product
If an organization is going to be an Epic hospital, then having Willow is a definite must. Willow...
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Relationship
I deal with our Epic TS and the individual above the TS, and that is about as far as I ever get. I...
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Value
Willow Inventory is worth the investment. What is great about Willow Inventory is that we have a lot...
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Relationship, Product
As Willow Inventory is upgraded and new functionality is released, Epic has a standard process for...
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Product
People struggle with Willow Inventory. It is not the most user-friendly product because it requires...
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Operations
When we adopted Willow Inventory, the training that many of our staff members received wasn't what...
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Product
We have an issue with Willow Inventory. It keeps an incredibly accurate account of all product...
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Product
I appreciate that there are regular updates and enhancements to Willow Inventory. It is nice that...
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Relationship, Product
Epic does try to develop Willow Inventory, but they are also a big organization, and I don't know...
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Relationship
Epic is really good with taking our development requests, keeping us in the loop, checking on...
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Relationship, Product
Epic is not the best at releasing documentation. They only release documentation in the form of Nova...
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Product, Value
We don't lose anything when we upgrade. We are always adding to the system. So we are very satisfied...
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Loyalty, Relationship, Product
For many years, Willow Inventory has been an afterthought for Epic, but Epic has realized they need...
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Relationship
My technical support people are always responsive and very helpful. They are easy to get ahold of,...
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Relationship, Operations
Epic takes it upon themselves to decide what information is impactful or not rather than giving all...
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Loyalty, Product
Our pharmacists really enjoy that Willow Inventory provides a lot of safety functionality and...
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Operations
This is not a broken promise, but people aren't readily available, and that is different from the...
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Operations
The training is being administered by the teams that are in the hospital, not by the actual Epic...
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Product
Willow Inventory has an abundance of reports, and that is wonderful. However, the reports can be...
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Product
Epic delivers new technology, but the process is slow. We implemented Willow inventory years ago,...
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Product
The con of the product is that it is a disjointed system. We have to go multiple places to really...
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Product
A pro of the product is that everything is in one system. Whether the information is right or wrong...
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Product
A hugely dissatisfying situation with Epic is that they have five or so modules for vaccine...
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Relationship, Product
I need to make the replenishment process as easy and quick as possible, but Epic has made the...
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Relationship, Value
It would be hard for our health system to get to the point where they could justify the cost of...
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Product
The information in Willow Inventory is accurate enough to be trusted by auditors, but the solution...
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Relationship, Product
Epic’s platform can do a lot of things, but it cannot do a lot of things efficiently or effectively...
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Product
Some of the things we have been able to do with Epic’s tool have been amazing, and we have succeeded...
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Product
The tool is frustratingly limiting sometimes in terms of what we can do to try and become efficient...
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Loyalty, Product, Value
Willow Inventory has a lot of capabilities, but to get the product to perfection, we have to expend...
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Product
On the inventory side of the tool, there is still a lot more that needs to be done. There are little...
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Operations
We went through hell with the implementation. In general, Epic's platform is still the most complete...
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Product
Epic told us they would integrate their platform with our cyber security network so that we could...
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Operations
There are problems with the way Epic trains people. Epic's training felt too focused on the gotcha...
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Product
The concept of Willow Inventory is great. We are able to see inventory values from a remote setting....
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Product
The downside to Willow Inventory is that a lot of things are just not realistic in the type of...
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Product, Value
Before switching to Willow Inventory, we had no visibility into our inventory. Using Willow...
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Product
Some processes in Willow Inventory are automated. We can queue up orders that can either be...
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Operations
There was no great training for Willow Inventory. We learned to do things from people that knew the...
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Relationship, Product
It takes time for things to get built and implemented. There have been improvements; the system is...
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Relationship, Product
We don’t get a lot of customization done by Epic. They won’t do work for only one customer. Changes...
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Product
There are some gaps with Willow Inventory when it comes to interfacing Willow Inventory with our...
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Operations, Product
Willow Inventory does what Epic says it will do, and the basics of the system are easy, but it is...
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Culture, Relationship, Product
Epic is careful about what they promise, so for the most part, they keep their promises. However, we...
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Operations
Epic offers a yearly update for training. The training is not required, and we have not been...
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Loyalty, Operations, Value
Part of the reason we haven’t driven all of the outcomes we have wanted is that we have not...
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Loyalty, Relationship, Product
Epic has been good about working with our external vendors on integrations, and the product's...
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Relationship
Our technical services contact is very responsive and answers our questions. We get along with that...
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Product
Our uptime with Willow Inventory is good, but that is because of all the work we do with it to keep...
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Relationship
Epic's support model is not great. Epic has a technology analyst that is assigned to us, and...
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Relationship
Executive involvement is one thing that Epic is good at. I have met with Epic’s top people. And Epic...
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Loyalty
Our satisfaction is hopefully going to increase when we implement compounding and repackaging and...
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Operations
For anybody to do work in Willow Inventory, they have to complete Epic's training, which is really...
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Product, Value
There are days I like the product, and there are days I absolutely hate it. Everything takes too...
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Relationship, Product
The product can do almost anything, and the people that work at Epic want to make the product...
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Loyalty, Product
Willow Inventory's architecture is somewhat antiquated, so it is a Unix back end with a text-only...
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Operations, Product
We can't really function as an institution without Willow Inventory, and it is a good platform. The...
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Value
Everything that Epic has is module based, and lots of times, we have to pay for other modules. So...
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Product
Willow Inventory can do a very nice job of tracking inventory, but it is onerous. The downside is we...
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Product
Anything Epic is huge. Their systems are just monstrous, so the risk of working with the systems is...
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Product
One issue is specifically with medication management. We are no longer just dealing with a pharmacy...
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