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Willow Inventory (Inpatient) Comments
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KLAS Research Director - Jackson Tate
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User Commentary

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Nurse

We haven’t gotten anything new and exciting. Epic doesn’t focus highly on inventory as far as Willow...

Apr 2021
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Nurse

The big mistake when we went live was that we created all of our balances basically off of our...

Apr 2021
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Nurse

We have to make the integration work, although it does work well with some vendors' products. I am...

Apr 2021
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Nurse

There are going to be some federal requirements to embed all the NDC barcodes with the lot and...

Apr 2021
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Nurse

One of my biggest problems is getting the operations people to really be invested in the product. At...

Apr 2021
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Nurse

The Epic technical service people work hard with me to try to get problems fixed. But there are...

Apr 2021
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Nurse

During the implementation, we had a person who was great, and on the day of the go-live, the vendor...

Apr 2021
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Nurse

The issue is mostly trying to get the product stabilized and getting our users to understand it and...

Apr 2021
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Manager

Willow Inventory has been a success overall. I personally see the value of having an inventory...

Apr 2021
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Manager

I have worked in other organizations that have something similar to Epic. It is its own program that...

Apr 2021
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Manager

When it comes to doing different functions of inventory, such as purchasing drugs, receiving drugs,...

Apr 2021
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Manager

Overall, I don’t know whether there is a whole lot that I would change about Willow Inventory. What...

Apr 2021
(0)
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Manager

Epic is always there for support. Their technical support is always very good. When we were having...

Apr 2021
(0)
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Manager

Our general staff may not be as interested in inventory. It adds a level of complexity to their job....

Apr 2021
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Manager

Willow Inventory is a fairly expensive program. If we want to add certain features, depending on the...

Apr 2021
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Manager

Everything in Epic is so customizable that we have to develop training unique to our organization....

Apr 2021
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Manager

Willow Inventory works great. Any deficiency is within our workflows. For general tasks, Willow...

Apr 2021
(0)
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Manager

Epic’s CEO is very involved in the company. They like to meet together a lot. The representative we...

Apr 2021
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Manager

It is still too early to tell how well Willow Inventory is driving outcomes for us. But overall, we...

Apr 2021
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Manager

If anyone is looking for a strong inventory program, Epic makes a top-of-the-line program. If they...

Apr 2021
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Manager

Things are going well. We have a great Epic analyst who works very diligently with us and is...

Apr 2021
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Manager

We are optimizing and making more of using Willow Inventory by using the different reports and...

Apr 2021
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Manager

The system is pretty easy to use. Our analyst is constantly improving it and making it easier for...

Apr 2021
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Manager

As far as outcomes or benefits go, those things are on our buyer workflow because we don't have...

Apr 2021
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Manager

Down the road with our inventory, we are looking at using some of the automatic ordering and not...

Apr 2021
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Director

Willow Inventory allows me to see what I have in stock at any given time. I work with finance a lot....

Apr 2021
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Director

We leverage Willow Inventory to handle our invoices. I like that because as a leader using Willow...

Apr 2021
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Director

We know team members who always think that more training is needed, but we have handbooks, tip...

Apr 2021
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Director

The product is such a large component of healthcare and the hospital. Most of the inventory sits in...

Apr 2021
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Director

Epic fixes issues we did not realize we were even having and workarounds that staff members did not...

Apr 2021
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Director

The issues in Willow Inventory that we spend the most time troubleshooting and working through are...

Apr 2021
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Director

We are still finding some things that need to be remedied in Willow Inventory from an end-user...

Apr 2021
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Director

I think any failings that we have experienced with the product have been more so because of our own...

Apr 2021
(0)
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Manager

The system has helped us tremendously. In the previous system we were using, if we wanted to allow...

Apr 2021
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Analyst/Coordinator

We have already recommended the product to another site. We demonstrated the product to that site a...

Apr 2021
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Analyst/Coordinator

The vendor keeps and exceeds their promises. I am able to reach out to the vendor, and that is never...

Apr 2021
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Analyst/Coordinator

Epic is always one step behind in terms of advancements. The vendor doesn't seem to develop the...

Apr 2021
(0)
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Analyst/Coordinator

Anytime we submit a development or enhancement request to add some functionality, that always gets...

Apr 2021
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Manager

The implementation went great. When I need something, the vendor is very responsive.

Mar 2021
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Analyst/Coordinator

Epic works really well with their integrated pieces. We have been trying to get our managers on...

Mar 2021
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Analyst/Coordinator

The system itself does what it needs to do. There is definitely a lot of opportunity for improvement...

Mar 2021
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Analyst/Coordinator

When it comes to working as promoted, Epic needs to do a whole review with a location before they...

Mar 2021
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Analyst/Coordinator

Epic does send out things. We do upgrades all the time where we get a list of things that are coming...

Mar 2021
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Analyst/Coordinator

The support was one part of our implementation that was really rough. Our implementation person that...

Mar 2021
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Analyst/Coordinator

The product is pretty basic. It is good, and it is still growing. There are a lot of ideas that we...

Mar 2021
(0)
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Analyst/Coordinator

I don’t know whether Epic ever has made specific promises. They are very good at being vague. They...

Mar 2021
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Manager

Delivering new technology for Willow Inventory is not a priority for Epic. They have the capability...

Feb 2021
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Manager

I like that we can track the ins and outs of refills with this solution and tell whether something...

Feb 2021
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Director

We have a long-term vision for Willow Inventory integration. That is going to be key for us from an...

Dec 2020
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VP/Other Executive

Epic is our enterprise system, so that has always kind of been our default. We don’t stray from...

Dec 2020
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VP/Other Executive

We are leveraging and partnering with Epic in the pharmacy space. We are not just using an interface...

Dec 2020
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VP/Other Executive

There are still some opportunities for enhancement. As more customers utilize the inventory...

Dec 2020
(0)
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VP/Other Executive

The overall experience with Epic has been positive. They continue to take feedback from customers...

Dec 2020
(0)
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Director

We have a higher level of satisfaction with another solution than the Epic solution. What is missing...

Dec 2020
(0)
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VP/Other Executive

Willow Inventory is very expensive, but the patient safety from the system is really high, so we...

Dec 2020
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Manager

Epic’s support during the COVID-19 crisis has been pretty good so far. I would say our Willow...

Nov 2020
(0)
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Manager

I am likely to recommend Epic and Willow Inventory because I have already recommended the solution...

Nov 2020
(0)
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Manager

I am not sure yet where Epic could improve the quality of Willow Inventory just because it is still...

Nov 2020
(0)
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Analyst/Coordinator

Things have gone fairly well with Willow Inventory. I know that it isn’t a perfect system, but it is...

Nov 2020
(0)
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Analyst/Coordinator

I haven't done any Epic-specific training. When we went live, a few of our Epic-certified people...

Nov 2020
(0)
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Analyst/Coordinator

We had a really good implementation. The person who implemented was great. But once that person left...

Nov 2020
(0)
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Analyst/Coordinator

I hope our satisfaction goes up in a year from now. I expect it to go up. Epic is not going to fix...

Nov 2020
(0)
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Analyst/Coordinator

In terms of Epic's response to the COVID-19 crisis, I have a very small piece of it in the overall...

Nov 2020
(0)
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Analyst/Coordinator

Epic does great. I am very much connected. We had a great technical services person for the...

Jul 2020
(0)
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Analyst/Coordinator

Epic was a lot more involved with the regular inpatient piece during the COVID-19 pandemic. As far...

Jul 2020
(0)
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Analyst/Coordinator

The system does what Epic says it will do in terms of the basic functionality, but the system isn't...

Jul 2020
(0)
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Analyst/Coordinator

The implementation service was pretty scary for my users, but the training was great. The digital...

Jul 2020
(0)
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Analyst/Coordinator

I like Epic. I became an analyst because I love Epic's solution. I just thought it was so great....

Jul 2020
(0)
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Manager

The product quality could potentially be good. The value that we get from using Willow Inventory...

Jul 2020
(0)
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Manager

When I can actually get to Epic's support, there is a challenge of having to reach out first to our...

Jul 2020
(0)
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Analyst/Coordinator

Overall, Epic has kept their promises, even though there are some additional things that we would...

Jul 2020
(0)
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Analyst/Coordinator

I predict that we are going to be very satisfied with the system over the next 12 months. Some of...

Jul 2020
(0)
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Analyst/Coordinator

Willow Inventory is a great, highly configurable system. However, it sometimes struggles to meet the...

Jul 2020
(0)
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Manager

We always have flags with the statuses of COVID-19; I don't know whether that is from Epic or our...

Jul 2020
(0)
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Manager

The upgrades stay current, and the system works well. It is pretty easy to use once users get...

Jul 2020
(0)
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Analyst/Coordinator

Epic mostly keeps their promises. Epic is very good about not necessarily promising things. There...

Jun 2020
(0)
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Analyst/Coordinator

I have seen people pick up the system really easily, but I have seen other people not pick it up...

Jun 2020
(0)
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Analyst/Coordinator

We may not always get the answer that we are looking for or want, but compared to other technical...

Jun 2020
(0)
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Manager

Epic has kept all of their promises when it comes to Willow Inventory except for the upgrade of the...

Jun 2020
(0)
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Manager

During the coronavirus crisis, I have seen notifications on Epic's front page. The information...

Jun 2020
(0)
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Manager

I would probably not go with Willow Inventory again. Before Willow Inventory, we used a mix of some...

Jun 2020
(0)
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Manager

I am sure that our corporate-level site has way more information and ease of use with Epic than our...

Jun 2020
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Director

The product works very well within our organization, and Epic keeps the promises that they make....

Jun 2020
(0)
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Director

When there have been issues with upgrades, Epic has fixed them right away. Epic has always been very...

Jun 2020
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Director

Epic's initial training and ongoing training are good, but a lot of the training is on us. I don't...

Jun 2020
(0)
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