Willow Inventory (Inpatient) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty
I would choose to buy Willow Inventory again because we use Epic for our main pharmacy or hospital...
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Operations
Epic came on-site for Willow Inventory's implementation and was available to answer questions. They...
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Product
Regarding Willow Inventory’s interoperability, we get interface errors from time to time where the...
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Product
What I like about Willow Inventory is its ease of use and user-friendliness. I just know our techs...
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Relationship
If we have to reach out to ask questions, we get good feedback. Epic’s support team is attentive....
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Product
There is an issue with factors. Blood factors are provided by the manufacturer as a kind of range....
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Product
We use a certain RFID system that allows us to track the expirations and inventory of our kits and...
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Product
We need to rely on the counts so that we can set up automatic orders from our suppliers. And if our...
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Relationship
Epic does let us know when things are going to be an issue. We work with our analysts, and if we...
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Relationship
Epic keeps all their promises with the functionality that exists.
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Operations
I have been working on an education document, and I can educate, but if people don't follow the...
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Product
Willow Inventory is used for sending medications to clinics. There are some things that work for the...
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Loyalty, Product
Willow Inventory will pull things in that have been ordered from our contracted suppliers, but there...
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Product
If a patient is on a certain dose every eight hours, for example, and we can get 48 hours in the...
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Product
I like that Willow Inventory gives the whole clinical picture. Basically, any information that we...
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Loyalty, Product
With Epic, we continue to turn over with our technical services, and because Willow Inventory is...
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Loyalty, Relationship
With our service turnarounds and everything, Epic gets high marks from us. I have a very good...
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Product
We have several groups of end users for Willow Inventory, and some find it easier to use than...
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Product
The system doesn’t work so well in our IV room, and we still want to figure out how to implement it...
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Loyalty, Product
Customers should talk to another health system or facility that has taken on the same plan around...
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Loyalty, Product
We have rolled things out to a lot of spaces. Not every pharmacy inventory space is completely...
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Product
Getting information from sites that have implemented the system is critical. We do that for...
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Loyalty
We have been looking for pretty much any opportunity to extend Willow Inventory into our pharmacy...
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Product, Value
The areas where things have been really successful are where we have specialized, confined...
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Product
The big push is toward automating as much of the inventory handling and management process as we...
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Relationship
The Epic support people have been very good as we have dedicated extra resources to wading through...
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Product
Like all inventory systems, Willow Inventory works great for basic inventory tracking. More...
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Loyalty, Product
There are things we wish Willow Inventory could do, mostly related to inventory. I think things are...
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Loyalty
We were promised some pretty big wins by Epic if we went to Willow Inventory, but pretty quickly,...
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Operations
While we were preparing for go-live, we had a few assigned to us from Epic, and then during go-live,...
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Operations
Epic set up training classes for all of us, and they spent a lot of time explaining things that...
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Loyalty, Value
Willow Inventory is going to work. It is going to be good, but getting there has been painful. We...
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Relationship
We are not given a lot of information to avoid problems, but that is fairly typical of IT companies....
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Relationship
Epic is very engaged and wants to hear back from end users and project team members, and the vendor...
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Product
We like the configurability and personalization options in Willow Inventory. We are able to use...
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Product
We like the amount of integration Willow Inventory has with the rest of the software. When a patient...
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Product
We struggle with areas where certain inputs are expected but can't be provided by us; in those...
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Operations, Product, Value
We have seen value in the vendor's ease of communication and access. The system's interfaces tend to...
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Value
When it comes to charging for every little thing, if the system is trying to resolve a problem that...
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Product, Value
We are extremely satisfied with Willow Inventory. We are heavily engaged with Epic, and the product...
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Product
For the most part, the functionality of Willow Inventory meets our needs. There are pieces that are...
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Product
The biggest strength of Willow Inventory is that it is part of the overall integrated Epic suite....
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Product
The recommendations I would have for Epic in terms of improvement are rather drastic. We have run...
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Relationship, Operations
I like Epic's foundation recommendations. They update those regularly. If an organization decides to...
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Relationship
One of my favorite things that I see from Epic is their support. Epic just has great support. Each...
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Relationship, Operations, Product
Epic has some improvements that they need to make to their documentation and training materials. We...
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Relationship, Value
Epic does deliver what they say, but it takes a while to get those things. The timing is the issue....
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Relationship, Product
When Epic does the developments we ask for, they meet our needs. There are very rarely any issues,...
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Relationship, Operations
Epic came out for our last go-live and had some really good suggestions. They did a lot of good...
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Culture, Value
We definitely get what we are contracted to get from Epic. We didn't know that we were paying for...
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Loyalty, Relationship, Operations
Not all of our sites use the same functionality, and that has been hard for us. We are slow to adapt...
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Loyalty, Product
Willow Inventory is an awesome product. I have worked as an end user and an analyst, and this is the...
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Relationship
Most of our support with Epic involves actually reaching out to members of their team since we are...
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Product
Willow Inventory rates just under the top of the scale for meeting all our needs today. It does most...
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Operations
All the Epic training was very canned and had a script that the vendor used for every client. Even...
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Relationship, Operations
Our Epic system is still fairly new, so right now, I would rate Epic's implementation services just...
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Relationship, Product
Epic has been pretty good so far at sharing new things and keeping us abreast of what is going on....
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Value
Willow Inventory is very expensive. The cost is crazy. Any vendor that we have to pay that much for...
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Loyalty, Product
Willow Inventory rates just under the top of the scale for ease of use, but any new EMR is going to...
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Culture, Product
With Willow Inventory, some things have been a challenge. The reporting has been extremely difficult...
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Loyalty
Willow Inventory is a long-term keeper for sure. We are still new, but so far, everything is working...
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Relationship
I really appreciate our local Willow Inventory team members. I don’t know whether they are our...
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Operations, Product
The biggest drawback with Willow Inventory is the reporting. I still don't love the reporting. There...
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Product
Willow Inventory has gotten a lot better over the years. But it doesn't do everything we want it to...
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Product
For an inpatient hospital where there are a lot of moving parts, the tool could be designed to be...
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Operations
I don't know what the ongoing training is for Willow Inventory. I haven't seen it. If there is...
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Product
There are new government regulations tied to DSCSA, the supply chain and security act that requires...
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Product
Some of the reporting capabilities in Willow Inventory seem to be lacking, and they have for some...
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Product
Willow Inventory is pretty easy to use. Not a lot has changed with the system; there isn't a lot to...
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Product
I'm pleased with Epic. I think they get a bad rap because they have such a monopoly on the market,...
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Loyalty
We are looking at some other inventory management tools. We aren't looking at anything that is on...
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Product
Willow Inventory is quirky and not very user friendly. There are some things that we can't really...
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Product
We are struggling with something in our general ledger with Willow Inventory. The transparency of...
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Loyalty
We implemented Willow Inventory for a couple of reasons. We wanted to have transparency and...
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Operations, Product
There is a purpose and reason for everything that Epic does. Sometimes it is hard to keep up with...
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