Willow Inventory (Inpatient) Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 4:27:45 PM and Model.EvProductId = 198866

Commentary Summary

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User Commentary

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Analyst/Coordinator

Implementation and Training

Epic does great. I am very much connected. We had a great technical services person for the...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Epic was a lot more involved with the regular inpatient piece during the COVID-19 pandemic. As far...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system does what Epic says it will do in terms of the basic functionality, but the system isn't...

Jul 2020
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Analyst/Coordinator

Implementation and Training

The implementation service was pretty scary for my users, but the training was great. The digital...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I like Epic. I became an analyst because I love Epic's solution. I just thought it was so great....

Jul 2020
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Manager

Future Outlook

The product quality could potentially be good. The value that we get from using Willow Inventory...

Jul 2020
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Manager

Other Observations & Comments

When I can actually get to Epic's support, there is a challenge of having to reach out first to our...

Jul 2020
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Analyst/Coordinator

Relationship

Overall, Epic has kept their promises, even though there are some additional things that we would...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I predict that we are going to be very satisfied with the system over the next 12 months. Some of...

Jul 2020
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Analyst/Coordinator

Lessons Learned

Willow Inventory is a great, highly configurable system. However, it sometimes struggles to meet the...

Jul 2020
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Manager

Other Observations & Comments

We always have flags with the statuses of COVID-19; I don't know whether that is from Epic or our...

Jul 2020
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Manager

Functionality and Upgrades

The upgrades stay current, and the system works well. It is pretty easy to use once users get...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Epic mostly keeps their promises. Epic is very good about not necessarily promising things. There...

Jun 2020
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Analyst/Coordinator

Lessons Learned

I have seen people pick up the system really easily, but I have seen other people not pick it up...

Jun 2020
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Analyst/Coordinator

Service and Support

We may not always get the answer that we are looking for or want, but compared to other technical...

Jun 2020
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Manager

Functionality and Upgrades

Epic has kept all of their promises when it comes to Willow Inventory except for the upgrade of the...

Jun 2020
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Manager

Service and Support

During the coronavirus crisis, I have seen notifications on Epic's front page. The information...

Jun 2020
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Manager

Functionality and Upgrades

I would probably not go with Willow Inventory again. Before Willow Inventory, we used a mix of some...

Jun 2020
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Manager

Other Observations & Comments

I am sure that our corporate-level site has way more information and ease of use with Epic than our...

Jun 2020
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Director

Relationship

The product works very well within our organization, and Epic keeps the promises that they make....

Jun 2020
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Director

Functionality and Upgrades

When there have been issues with upgrades, Epic has fixed them right away. Epic has always been very...

Jun 2020
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Director

Implementation and Training

Epic's initial training and ongoing training are good, but a lot of the training is on us. I don't...

Jun 2020
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Analyst/Coordinator

Implementation and Training

Not all the information was made clear during the implementation, and now we are finding out that we...

Apr 2020
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Analyst/Coordinator

Implementation and Training

With Epic, we don’t really get training. But we can take webinars and do things like that.

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

There is always something else we want, so based on that, I would rate Epic in the middle for...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Epic is constantly coming out with new functionality. They are trying all of the time. My advice to...

Apr 2020
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Manager

Interfacing and Integration

It would be nice if Epic had more integration with some of the machines that we use. Integration...

Apr 2020
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Manager

Functionality and Upgrades

We have been trying to work with Epic to create a 340B product on their side. They do have a 340B...

Apr 2020
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Manager

Relationship

Epic does a good job of keeping most of their promises and of not overpromising. Epic says that...

Dec 2019
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Manager

Functionality and Upgrades

Epic does a pretty good job of having available help for us, but the upgrades are extremely buggy....

Dec 2019
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Manager

Sales and Contracting

Epic's product works, but there are things that I wish it could do. Epic tells us things that the...

Dec 2019
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Manager

Service and Support

Epic has so many people doing so much work in such a tight time frame that it is tough for them to...

Dec 2019
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Manager

Functionality and Upgrades

There is some functionality in Epic's system that is great, but there are some parts of the system...

Dec 2019
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Manager

Functionality and Upgrades

We are fortunate because there are other organizations that have blazed trails that we can go down,...

Dec 2019
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Manager

Relationship

Epic's support is really good. I have a regular call with an Epic representative who does our...

Dec 2019
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Manager

Functionality and Upgrades

It would be helpful if there were a way of managing drug therapy outcomes in the system that is...

Dec 2019
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Manager

Functionality and Upgrades

Some of the frustrations and elations that we have with the system are a result of us comparing what...

Dec 2019
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Director

Interfacing and Integration

The integration is a plus. The radiology, pharmacy, and revenue cycle pieces all roll together....

Nov 2019
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Manager

Implementation and Training

Integration with Epic’s system is not being used as much as it should be because the users don’t...

Aug 2019
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Manager

ROI / Cost (care and feeding)

We pay so much, but we know we pay that much because we get the premier attention and product.

Jun 2019
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Manager

Functionality and Upgrades

The product is straightforward for what it is doing.

Jun 2019
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Manager

Relationship

Epic has regular calls with us. Our executives can talk to Epic’s executives as needed. They are...

Jun 2019
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Manager

Functionality and Upgrades

We can customize a lot of things and set up reports to monitor things with Willow Inventory. Those...

May 2019
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Manager

Functionality and Upgrades

We need better data mining in Willow Inventory. The system is not able to pull certain data for us....

May 2019
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Analyst/Coordinator

Functionality and Upgrades

My favorite thing about Willow Inventory is the ease of use for the end user. I can do stewardship...

Apr 2019
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Director

Functionality and Upgrades

Epic and all the other vendors doing inventory management struggle to stay with their selling point...

Mar 2019
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Director

Functionality and Upgrades

Right now, we have complete inventory visibility into everything that we consider to be within the...

Mar 2019
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Director

Functionality and Upgrades

Our biggest challenge with Epic is the reporting that is available out of the box. The reporting...

Mar 2019
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Director

Functionality and Upgrades

A big problem we have with Epic right now is that we can’t measure our outcomes. We want to reduce...

Mar 2019
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VP/Other Executive

Other Observations & Comments

Our carousels have been suboptimal from a service and performance perspective. We were looking at...

Mar 2019
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VP/Other Executive

Service and Support

Epic’s support is great. They are doing a great job of trying to rewrite quite a few reports for us.

Mar 2019
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VP/Other Executive

Functionality and Upgrades

Our local Epic team has worked really hard to create an invoice or manifest that meets all of our...

Mar 2019
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Manager

Functionality and Upgrades

There are a lot of things that we can customize and a lot of reports that we can set up for...

Mar 2019
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Manager

Functionality and Upgrades

We need better data mining with Willow Inventory. It isn't able to pull certain things for us. If we...

Mar 2019
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Director

Other Observations & Comments

With our previous platform, we had really good integration between the inventory piece and the rest...

Feb 2019
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Director

Service and Support

Whenever we have had issues or whenever we have needed things to be done, we have been able to ask...

Feb 2019
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Director

Functionality and Upgrades

One foundational thing is that we can input par levels. So when we are doing bills, we input par...

Feb 2019
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Director

Functionality and Upgrades

Some of the dashboards are still being developed. Those dashboards are supposed to help us monitor...

Feb 2019
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Director

Functionality and Upgrades

The data is there. We didn't have anything for the first few months, but after that time, Willow...

Feb 2019
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Director

Functionality and Upgrades

I don’t think the system helps much with medication procurement. We chose it because we wanted to...

Feb 2019
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Director

Functionality and Upgrades

Epic’s tool can track remote NDCs. All of our cabinets on the floors are considered to be their own...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

Epic's system is really good with accurately tracking the inventory. There have been some...

Feb 2019
 Helpful

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Director

Future Outlook

As of right now, our inventory warehouse does not accept our electronic counts from Epic's tool as...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

At the end of this past year, we used Willow Inventory for all of our inventory counts. We did not...

Feb 2019
 Helpful

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Director

Other Observations & Comments

One problem we have encountered with Epic Inventory Management is our shortage situation. It is...

Feb 2019
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Director

Functionality and Upgrades

We are meeting the goals we are setting with Willow Inventory. We have been successful at going into...

Feb 2019
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Director

Functionality and Upgrades

One of the things I like the most about Epic's technology is that everything lives in the same...

Feb 2019
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Director

Lessons Learned

We are adding Epic's technology for inventory management. We are still learning and building. We...

Feb 2019
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Director

Functionality and Upgrades

We have had issues with counts. These are systemic issues across all of the modules in terms of how...

Feb 2019
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Manager

Functionality and Upgrades

I like the safety measures that we can put into place for patient care. I like the documentation...

Feb 2019
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Director

Other Observations & Comments

The biggest struggle is the staff members forget what workflows they have to do in the system. The...

Feb 2019
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Director

Functionality and Upgrades

We have been working with the frontline staff that are the most hands on with managing the inventory...

Feb 2019
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Director

Interfacing and Integration

A big component of Willow Inventory has to do with our automation and paying attention to how that...

Feb 2019
 Helpful

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Director

Lessons Learned

When we went live with Willow Inventory, we thought everything worked correctly and the way we...

Feb 2019
 Helpful

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Director

Functionality and Upgrades

The system basically depends on the system action. Willow Inventory integrates well with our other...

Feb 2019
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Director

Implementation and Training

During our actual go-live, there were a lot of Epic boots on the ground; Epic was quite committed....

Feb 2019
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Director

Implementation and Training

I would give Epic good marks for their project management. I wasn't involved with anything else in...

Feb 2019
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Director

Functionality and Upgrades

The functionality still has room for improvement. The hope that I have as a supply chain manager is...

Feb 2019
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Director

Future Outlook

Right now, we are integrating with a different vendor's tool through Epic's tool, and we still are...

Feb 2019
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Director

Service and Support

I would give Epic a perfect score for product support because they are very flexible. We touch base...

Feb 2019
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Director

Implementation and Training

The training was very straightforward, given that we are very new to Epic's tool. Epic was aware of...

Feb 2019
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Director

Service and Support

I think that even before we closed our implementation, Epic was reaching out to us to ensure that...

Feb 2019
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