Willow Inventory (Inpatient)
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Jackson Tate
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User Commentary

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Director

Future Outlook

Our pharmacists really enjoy that Willow Inventory provides a lot of safety functionality and...

Nov 2022
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Director

Relationship

This is not a broken promise, but people aren't readily available, and that is different from the...

Oct 2022
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Director

Implementation and Training

The training is being administered by the teams that are in the hospital, not by the actual Epic...

Oct 2022
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Director

Functionality and Upgrades

Willow Inventory has an abundance of reports, and that is wonderful. However, the reports can be...

Oct 2022
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Director

Technology

Epic delivers new technology, but the process is slow. We implemented Willow inventory years ago,...

Oct 2022
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Director

Functionality and Upgrades

The con of the product is that it is a disjointed system. We have to go multiple places to really...

Oct 2022
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Director

Interfacing and Integration

A pro of the product is that everything is in one system. Whether the information is right or wrong...

Oct 2022
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Manager

Functionality and Upgrades

A hugely dissatisfying situation with Epic is that they have five or so modules for vaccine...

Oct 2022
||
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Manager

Functionality and Upgrades

I need to make the replenishment process as easy and quick as possible, but Epic has made the...

Oct 2022
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Manager

Relationship

It would be hard for our health system to get to the point where they could justify the cost of...

Oct 2022
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Manager

Interfacing and Integration

The information in Willow Inventory is accurate enough to be trusted by auditors, but the solution...

Oct 2022
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Manager

Functionality and Upgrades

Epic’s platform can do a lot of things, but it cannot do a lot of things efficiently or effectively...

Oct 2022
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Manager

Interfacing and Integration

Some of the things we have been able to do with Epic’s tool have been amazing, and we have succeeded...

Oct 2022
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Manager

Functionality and Upgrades

The tool is frustratingly limiting sometimes in terms of what we can do to try and become efficient...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Willow Inventory has a lot of capabilities, but to get the product to perfection, we have to expend...

Oct 2022
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Manager

Functionality and Upgrades

On the inventory side of the tool, there is still a lot more that needs to be done. There are little...

Oct 2022
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Manager

Implementation and Training

We went through hell with the implementation. In general, Epic's platform is still the most complete...

Oct 2022
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Manager

Interfacing and Integration

Epic told us they would integrate their platform with our cyber security network so that we could...

Oct 2022
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Manager

Implementation and Training

There are problems with the way Epic trains people. Epic's training felt too focused on the gotcha...

Oct 2022
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Manager

Functionality and Upgrades

The concept of Willow Inventory is great. We are able to see inventory values from a remote setting....

Oct 2022
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Manager

Functionality and Upgrades

The downside to Willow Inventory is that a lot of things are just not realistic in the type of...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Before switching to Willow Inventory, we had no visibility into our inventory. Using Willow...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Some processes in Willow Inventory are automated. We can queue up orders that can either be...

Oct 2022
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Analyst/Coordinator

Implementation and Training

There was no great training for Willow Inventory. We learned to do things from people that knew the...

Oct 2022
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Analyst/Coordinator

Lessons Learned

It takes time for things to get built and implemented. There have been improvements; the system is...

Oct 2022
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Analyst/Coordinator

Service and Support

We don’t get a lot of customization done by Epic. They won’t do work for only one customer. Changes...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

There are some gaps with Willow Inventory when it comes to interfacing Willow Inventory with our...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Willow Inventory does what Epic says it will do, and the basics of the system are easy, but it is...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Epic is careful about what they promise, so for the most part, they keep their promises. However, we...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Epic offers a yearly update for training. The training is not required, and we have not been...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Part of the reason we haven’t driven all of the outcomes we have wanted is that we have not...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

Epic has been good about working with our external vendors on integrations, and the product's...

Oct 2022
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Analyst/Coordinator

Relationship

Our technical services contact is very responsive and answers our questions. We get along with that...

Oct 2022
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Director

ROI / Cost (care and feeding)

Our uptime with Willow Inventory is good, but that is because of all the work we do with it to keep...

Oct 2022
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Director

Service and Support

Epic's support model is not great. Epic has a technology analyst that is assigned to us, and...

Oct 2022
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Director

Relationship

Executive involvement is one thing that Epic is good at. I have met with Epic’s top people. And Epic...

Oct 2022
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Director

Future Outlook

Our satisfaction is hopefully going to increase when we implement compounding and repackaging and...

Oct 2022
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Director

Lessons Learned

For anybody to do work in Willow Inventory, they have to complete Epic's training, which is really...

Oct 2022
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Director

Functionality and Upgrades

There are days I like the product, and there are days I absolutely hate it. Everything takes too...

Oct 2022
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Director

Service and Support

The product can do almost anything, and the people that work at Epic want to make the product...

Oct 2022
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Director

Functionality and Upgrades

Willow Inventory's architecture is somewhat antiquated, so it is a Unix back end with a text-only...

Oct 2022
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Director

Implementation and Training

We can't really function as an institution without Willow Inventory, and it is a good platform. The...

Oct 2022
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Director

ROI / Cost (care and feeding)

Everything that Epic has is module based, and lots of times, we have to pay for other modules. So...

Oct 2022
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Director

Functionality and Upgrades

Willow Inventory can do a very nice job of tracking inventory, but it is onerous. The downside is we...

Oct 2022
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Director

Functionality and Upgrades

Anything Epic is huge. Their systems are just monstrous, so the risk of working with the systems is...

Oct 2022
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Director

Functionality and Upgrades

One issue is specifically with medication management. We are no longer just dealing with a pharmacy...

Oct 2022
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Manager

Service and Support

Everybody at Epic is fast to respond, and the vendor offers helpful communication. Their support...

Jul 2022
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Manager

Interfacing and Integration

Willow Inventory focuses on making things very usable so that pharmacists and techs are able to do...

Jul 2022
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Director

Other Observations & Comments

Not everything was perfect when we implemented Willow Inventory, but a new product is rarely...

Jul 2022
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Director

Functionality and Upgrades

Willow Inventory has a lot of areas where different roles have different permissions. The ability to...

Jul 2022
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Director

Functionality and Upgrades

Everything works perfectly if everyone does everything perfectly, and the system is only as good as...

Jul 2022
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Director

Relationship

We have had alerts from Epic for things from other customers that could impact us. Those alerts have...

Jul 2022
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Director

ROI / Cost (care and feeding)

Epic’s products are the market standard. Willow Inventory is a great solution and worth the money.

Jul 2022
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Director

Functionality and Upgrades

Willow Inventory has the ability to have a negative balance on something. When we are tracking...

Jul 2022
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Director

Functionality and Upgrades

We would like for Willow Inventory to have a drug in multiple locations. We assign a drug when we...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Upgrades take some effort, but Epic does a good job. I know of some things that they are not doing,...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The challenges with Willow Inventory are the upkeep and the maintenance on the user side, but the...

Jun 2022
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VP/Other Executive

Interfacing and Integration

Epic could improve Willow Inventory by having more interoperability with other vendors' systems....

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Willow Inventory is not a very expensive addition to the rest of Epic's suite. The price is not too...

Jun 2022
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Director

Functionality and Upgrades

Epic said that everything in the system would be on one medication administration record so that we...

Jun 2022
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Director

ROI / Cost (care and feeding)

The system costs a lot, and we have to put a lot of time and effort into it. I am not hopeful that...

Jun 2022
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Director

Relationship

Epic is very large. Whenever we try to put an enhancement request in, Epic will tell us that they...

Jun 2022
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Director

Functionality and Upgrades

Epic thinks that their product is easy to use, but it isn't. The solution isn't always intuitive...

Jun 2022
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Manager

Functionality and Upgrades

We don't have much say in the product. That is something that the vendor could work on.

Jun 2022
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Manager

Interfacing and Integration

We had challenges when we integrated the product with our product for IV workflow management. We had...

Jun 2022
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Manager

Functionality and Upgrades

We are still learning which reports are best to run for pharmacies and how to show we are bringing...

Jun 2022
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Manager

Other Observations & Comments

I would recommend the product. The challenge is that I used Epic's systems a long time ago at...

Jun 2022
||
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Manager

Functionality and Upgrades

The vendor could provide additional reporting for workload metrics. I could utilize more of that.

Jun 2022
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Manager

Relationship

If we have a request, looking for solutions outside of our current system feels really challenging....

Jun 2022
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Manager

Relationship

Epic has 100% proactive service. The vendor is very responsive, and so much integration and...

May 2022
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Manager

Functionality and Upgrades

I like how customizable the system can be, and I like the functionality and automation. The system...

Apr 2022
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Manager

Functionality and Upgrades

There could be some improvements around how we use the system for tablets and capsules. The system...

Apr 2022
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Nurse

Implementation and Training

Epic does a pretty good job of training. I recently went through the certification process, which...

Mar 2022
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Nurse

ROI / Cost (care and feeding)

Inventory is not critical in the sense that a patient's care counts on it, so Epic puts a lot of...

Mar 2022
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Nurse

Interfacing and Integration

Willow Inventory can interface with our drug supplier system. The interfaces work, and we can get...

Mar 2022
||
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Nurse

Functionality and Upgrades

The solution is not that intuitive. It is only because I have used the product so much that I know...

Mar 2022
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Nurse

Lessons Learned

I don't know why Epic recommends doing things some ways because there are things that we do...

Mar 2022
||
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Nurse

Functionality and Upgrades

Epic could make a lot of improvements to the product. When we implemented Willow Inventory, the...

Mar 2022
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Nurse

Relationship

Epic’s face-to-face customer service is really well done. I really love my TS person. They are very...

Mar 2022
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Nurse

Functionality and Upgrades

Epic’s upgrades are getting too loosey goosey. Epic is not doing enough testing. Epic’s upgrades...

Mar 2022
||
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Nurse

Service and Support

When there are breaks because of upgrades, Epic’s technical support team is very supportive and...

Mar 2022
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Nurse

ROI / Cost (care and feeding)

The product is valuable. It is not perfect, but there is no alternative, so I think it has a lot of...

Mar 2022
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Manager

Relationship

Willow Inventory seems to be a bit slower on the development cycle. It could be faster. Epic is...

Mar 2022
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Manager

Other Observations & Comments

Epic is always available whenever we need them. Like everywhere else these days, Epic has lots of...

Mar 2022
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Manager

Lessons Learned

We may not have made choices to fully get our money's worth out of everything, but that was the way...

Mar 2022
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Manager

Implementation and Training

Epic has great initial training, sharing the bare minimum to get people up and going. Epic could...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Overall, our experience with Willow Inventory has been great. It is probably the best inventory...

Feb 2022
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VP/Other Executive

Interfacing and Integration

One downside is that Willow Inventory doesn't currently interface with the automated dispensing...

Feb 2022
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Director

Technology

Our experience with Willow Inventory has been positive. I don't know how we would have gotten...

Feb 2022
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Director

Functionality and Upgrades

Willow Inventory can get a little too granular. That is good, but there is a lot to the system. It...

Feb 2022
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Director

Functionality and Upgrades

Willow Inventory has everything that we need in it because we have set it to download things from...

Feb 2022
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Director

Relationship

When we have hiccups with the system, they are because of user errors. In a perfect world, Epic...

Feb 2022
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Manager

Functionality and Upgrades

There are aspects of Willow Inventory that are not at all user friendly or intuitive. There are some...

Feb 2022
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Manager

Functionality and Upgrades

We haven't gotten any new technology lately, but Willow Inventory has been working just fine. Willow...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Willow Inventory works much better if people use Epic tools, and that makes sense. That way, there...

Feb 2022
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Analyst/Coordinator

Implementation and Training

Training is something we have struggled with a lot when it comes to inventory. Part of our problem...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

We have several enhancement requests that our Epic TS person has created for us. If those requests...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Willow Inventory has been particularly challenging for us to use. We would turn the solution off...

Feb 2022
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Manager

Relationship

We have a lot of unique challenges in the system. A lot of those challenges are internal, but we...

Feb 2022
||
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Manager

Implementation and Training

Epic trained our super users, and our super users were expected to train our entire team. However,...

Feb 2022
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Manager

Service and Support

Epic is supportive, and they will work with us. They are pretty good about communicating with us and...

Feb 2022
||
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Manager

Functionality and Upgrades

Willow Inventory's ease of use is one of our biggest challenges because of its underlying workflows...

Feb 2022
||
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Manager

Service and Support

Willow Inventory is never a priority for Epic's build team.

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

We get what we pay for from the system. That means that the better the product we buy, the better...

Feb 2022
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Director

Relationship

No vendor keeps all of their promises. However, Epic has been willing to work with us. For the most...

Jan 2022
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Director

Implementation and Training

We didn't receive any on-site training or support from Epic for Willow Inventory. It was primarily...

Jan 2022
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Director

Functionality and Upgrades

Willow Inventory gets regular software updates and improvements. Whether all of those updates are...

Jan 2022
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Manager

Relationship

We have good integration between Willow Inventory and one system, but there are other systems that...

Dec 2021
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Manager

Technology

Epic does a good job of staying on top of new technology. I see that in Willow Inventory. I wish...

Dec 2021
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Manager

Relationship

Our team at Epic listens to our feedback and implements the changes that we suggest. Although the...

Dec 2021
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Manager

Functionality and Upgrades

Epic pushes their Foundation System for best practices. They strive to have measurable outcomes....

Dec 2021
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Manager

Functionality and Upgrades

One thing on my wish list is integration with more wholesalers for electronic purchase orders. Right...

Dec 2021
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Manager

Relationship

Without getting too far into the weeds, my issue with Willow Inventory is how they handle negative...

Dec 2021
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Manager

Relationship

Epic makes sure we are using best practices and are striving to have measurable outcomes. This is...

Dec 2021
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Manager

Technology

I think Epic is soft with their technology, and I don’t see a lot of new things or changes with...

Dec 2021
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Manager

Functionality and Upgrades

Willow Inventory does what it does for our size of complexity. I don’t know who else could do...

Dec 2021
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Manager

Functionality and Upgrades

We have ease of use challenges with Willow Inventory. Maybe we were hoping there would be more...

Dec 2021
||
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Director

Sales and Contracting

I think Willow Inventory has more issues and unique challenges than Epic let on in the sales pitch....

Dec 2021
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Director

Other Observations & Comments

Willow Inventory is a very comprehensive choice. Our challenge is with ease of use. The system...

Dec 2021
||
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Director

Functionality and Upgrades

We had to have a more manual intervention with Willow Inventory than the staff was used to. From the...

Dec 2021
||
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Director

Functionality and Upgrades

Willow Inventory does have an up-to-date and comprehensive view of what inventory we have and where...

Dec 2021
||
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Director

Lessons Learned

We look at inventory reporting monthly. We purchase inventory at three to four different prices. It...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

Our biggest struggle with Willow Inventory is receiving workflows that are not ideal. Convincing...

Dec 2021
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Analyst/Coordinator

Service and Support

Epic provides a lot of support for configuring reports and dashboards. We have a lot of leverage...

Dec 2021
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Analyst/Coordinator

Lessons Learned

We are unable to receive fluids in Willow Inventory. Our fluid vendor doesn't want to work with...

Dec 2021
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Analyst/Coordinator

Future Outlook

We make Willow Inventory work for us. We have a lot of workarounds and additional tools to make...

Dec 2021
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