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User Commentary

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Manager

All of the security levels have to be changed by a certified Epic person at a fairly high technical...

Sep 2021
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Manager

Willow Inventory is the most comprehensive tool, and our organization is using the hell out of the...

Sep 2021
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Manager

We had a very rocky start. I am lucky to be alive and still here. We lost people over the system....

Sep 2021
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Manager

I don't see the vendor's CEO reaching out to our CEO, even to say how we drive a more comprehensive...

Sep 2021
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Manager

Epic needs to step up and figure out how to work with other vendors to make a better interface tool....

Sep 2021
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Manager

Willow Inventory has six to eight different modules for vaccines. My gripe is that there are so many...

Sep 2021
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Manager

Epic made a big deal about working on a COVID-19 inventory decrementation in the vaccine...

Sep 2021
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Analyst/Coordinator

I don't know whose side of the coin the problem is on; it is probably both, but Epic doesn't...

Aug 2021
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Analyst/Coordinator

With the solution, we have got a better idea of what is where. The interface itself updates from...

Aug 2021
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Analyst/Coordinator

The integration with Epic for our drug wholesale company is incredible. Our purchasers have their...

Aug 2021
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Analyst/Coordinator

Epic has a very good way of determining what is relevant and what is not, and that is good when we...

Aug 2021
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Analyst/Coordinator

Epic's training is awesome. It is done in a classroom style; it is sort of Socratic, like we are in...

Aug 2021
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Analyst/Coordinator

Epic is great. Willow Inventory is a great system. Our project team is great, and Epic's support...

Aug 2021
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Analyst/Coordinator

Willow Inventory integrates with lots of things. We have pill pickers, carousels, and cabinets, and...

Aug 2021
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Director

Willow Inventory is very robust, and it has a good configuration.

Aug 2021
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Analyst/Coordinator

Epic doesn’t keep their promises. Some of my questions don't get answered, and some of my...

Aug 2021
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Manager

I have requested small functionality tweaks, but from a basic functionality standpoint, Willow...

Jul 2021
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Manager

The system has a lot of integration that allows us to streamline our formulary. The integration also...

Jul 2021
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Manager

We would like to be able to import files into our Willow Inventory location. We brought this up with...

Jul 2021
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VP/Other Executive

We are struggling a bit because the solution doesn't manage inventory very well if users split the...

Jul 2021
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VP/Other Executive

Things are going pretty well with Willow Inventory. We haven't had any communication problems with...

Jul 2021
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Manager

Epic has been pretty fantastic. When our organization has given them feedback or asked them for...

Jun 2021
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Manager

Our training was done by our national team instead of by Epic. I believe that Epic's initial...

Jun 2021
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Manager

Willow Inventory's limitations can create challenges. For example, it is a perpetual inventory...

Jun 2021
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Manager

Willow Inventory functions the way that it was designed to. For one-to-one dosing things, my team...

Jun 2021
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Manager

There are some Epic modules that don't interface with Willow Inventory. For example, we document...

Jun 2021
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VP/Other Executive

There aren't really any costs on our end. The costs are included in our enterprise Epic subscription....

Jun 2021
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VP/Other Executive

There is a lot of customization to make Willow Inventory function most effectively depending on how...

Jun 2021
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VP/Other Executive

Willow Inventory would be easier to use if it had a mobile platform. Most of the interaction from...

Jun 2021
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VP/Other Executive

Willow Inventory allows us to better manage our inventory and decrease the waste associated with our...

Jun 2021
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VP/Other Executive

Willow Inventory moves us a step closer to maximizing the interoperability of the different...

Jun 2021
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VP/Other Executive

Epic ultimately delivers what we need, but that usually happens on a long timeline.

Jun 2021
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VP/Other Executive

Epic is very proactive with updates. Epic takes feedback, and we have points of contact who...

Jun 2021
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Director

Rating Epic’s training is tough because it is almost like we do that ourselves. Inventory management...

Jun 2021
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Director

Willow Inventory does exactly what they say it does. It is highly configurable. Its quality is not...

Jun 2021
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Manager

I have worked with other systems, but Willow Inventory is just so robust and has a lot of options....

May 2021
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Manager

We get the full package from Epic, including training and updates. Epic is expensive, but we get our...

May 2021
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Manager

I don’t have a longstanding technical support service individual assigned to me for Willow...

May 2021
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Analyst/Coordinator

We used a carousel-based system previously, and it had some very old software on it. But we changed...

May 2021
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Analyst/Coordinator

I would absolutely buy Willow Inventory again. It has really helped us with our management. When we...

May 2021
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Analyst/Coordinator

It is really on the organizations to develop the training because there are so many different...

May 2021
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Manager

Willow Inventory meets our needs pretty well. Our new employees can pretty much just walk in and...

May 2021
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Manager

Epic is very good about their upgrades. They look at what they need to do and talk to their...

May 2021
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Manager

We sometimes come across things in the system's upgrades that we wish that Epic would communicate....

May 2021
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Manager

Epic has an online support system where they manage and respond to our issues. We are able to get in...

May 2021
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Director

Epic is predictable. The problem with them is that they are hardware agnostic, and that comes with a...

May 2021
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Director

Willow Inventory is costly at an enterprise level. The good part is that once we purchase something...

May 2021
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Director

Willow Inventory is supposed to be an inventory management system, but it hardly qualifies. The...

May 2021
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Manager

I like how easy Willow Inventory is to use. It allows us to see the medications and history for each...

May 2021
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Manager

I would love to have a pop-up come up when we hit the Print Work Sheet button to verify that we...

May 2021
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Nurse

We haven’t gotten anything new and exciting. Epic doesn’t focus highly on inventory as far as Willow...

Apr 2021
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Nurse

The big mistake when we went live was that we created all of our balances basically off of our...

Apr 2021
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Nurse

We have to make the integration work, although it does work well with some vendors' products. I am...

Apr 2021
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Nurse

There are going to be some federal requirements to embed all the NDC barcodes with the lot and...

Apr 2021
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Nurse

One of my biggest problems is getting the operations people to really be invested in the product. At...

Apr 2021
||
(0)
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Nurse

The Epic technical service people work hard with me to try to get problems fixed. But there are...

Apr 2021
||
(0)
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Nurse

During the implementation, we had a person who was great, and on the day of the go-live, the vendor...

Apr 2021
||
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Nurse

The issue is mostly trying to get the product stabilized and getting our users to understand it and...

Apr 2021
||
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Manager

Willow Inventory has been a success overall. I personally see the value of having an inventory...

Apr 2021
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Manager

I have worked in other organizations that have something similar to Epic. It is its own program that...

Apr 2021
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Manager

When it comes to doing different functions of inventory, such as purchasing drugs, receiving drugs,...

Apr 2021
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Manager

Overall, I don’t know whether there is a whole lot that I would change about Willow Inventory. What...

Apr 2021
||
(0)
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Manager

Epic is always there for support. Their technical support is always very good. When we were having...

Apr 2021
||
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Manager

Our general staff may not be as interested in inventory. It adds a level of complexity to their job....

Apr 2021
||
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Manager

Willow Inventory is a fairly expensive program. If we want to add certain features, depending on the...

Apr 2021
||
(0)
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Manager

Everything in Epic is so customizable that we have to develop training unique to our organization....

Apr 2021
||
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Manager

Willow Inventory works great. Any deficiency is within our workflows. For general tasks, Willow...

Apr 2021
||
(0)
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Manager

Epic’s CEO is very involved in the company. They like to meet together a lot. The representative we...

Apr 2021
||
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Manager

It is still too early to tell how well Willow Inventory is driving outcomes for us. But overall, we...

Apr 2021
||
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Manager

If anyone is looking for a strong inventory program, Epic makes a top-of-the-line program. If they...

Apr 2021
||
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Manager

Things are going well. We have a great Epic analyst who works very diligently with us and is...

Apr 2021
||
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Manager

We are optimizing and making more of using Willow Inventory by using the different reports and...

Apr 2021
||
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Manager

The system is pretty easy to use. Our analyst is constantly improving it and making it easier for...

Apr 2021
||
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Manager

As far as outcomes or benefits go, those things are on our buyer workflow because we don't have...

Apr 2021
||
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Manager

Down the road with our inventory, we are looking at using some of the automatic ordering and not...

Apr 2021
||
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Director

Willow Inventory allows me to see what I have in stock at any given time. I work with finance a lot....

Apr 2021
||
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Director

We leverage Willow Inventory to handle our invoices. I like that because as a leader using Willow...

Apr 2021
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Director

We know team members who always think that more training is needed, but we have handbooks, tip...

Apr 2021
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Director

The product is such a large component of healthcare and the hospital. Most of the inventory sits in...

Apr 2021
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(0)
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Director

Epic fixes issues we did not realize we were even having and workarounds that staff members did not...

Apr 2021
||
(0)
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Director

The issues in Willow Inventory that we spend the most time troubleshooting and working through are...

Apr 2021
||
(0)
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Director

We are still finding some things that need to be remedied in Willow Inventory from an end-user...

Apr 2021
||
(0)
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Director

I think any failings that we have experienced with the product have been more so because of our own...

Apr 2021
||
(0)
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Manager

The system has helped us tremendously. In the previous system we were using, if we wanted to allow...

Apr 2021
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Analyst/Coordinator

We have already recommended the product to another site. We demonstrated the product to that site a...

Apr 2021
||
(0)
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Analyst/Coordinator

The vendor keeps and exceeds their promises. I am able to reach out to the vendor, and that is never...

Apr 2021
||
(0)
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Analyst/Coordinator

Epic is always one step behind in terms of advancements. The vendor doesn't seem to develop the...

Apr 2021
||
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Analyst/Coordinator

Anytime we submit a development or enhancement request to add some functionality, that always gets...

Apr 2021
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Manager

The implementation went great. When I need something, the vendor is very responsive.

Mar 2021
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Analyst/Coordinator

Epic works really well with their integrated pieces. We have been trying to get our managers on...

Mar 2021
||
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Analyst/Coordinator

The system itself does what it needs to do. There is definitely a lot of opportunity for improvement...

Mar 2021
||
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Analyst/Coordinator

When it comes to working as promoted, Epic needs to do a whole review with a location before they...

Mar 2021
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Analyst/Coordinator

Epic does send out things. We do upgrades all the time where we get a list of things that are coming...

Mar 2021
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Analyst/Coordinator

The support was one part of our implementation that was really rough. Our implementation person that...

Mar 2021
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Analyst/Coordinator

The product is pretty basic. It is good, and it is still growing. There are a lot of ideas that we...

Mar 2021
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Analyst/Coordinator

I don’t know whether Epic ever has made specific promises. They are very good at being vague. They...

Mar 2021
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Manager

Delivering new technology for Willow Inventory is not a priority for Epic. They have the capability...

Feb 2021
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Manager

I like that we can track the ins and outs of refills with this solution and tell whether something...

Feb 2021
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Director

We have a long-term vision for Willow Inventory integration. That is going to be key for us from an...

Dec 2020
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VP/Other Executive

Epic is our enterprise system, so that has always kind of been our default. We don’t stray from...

Dec 2020
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VP/Other Executive

We are leveraging and partnering with Epic in the pharmacy space. We are not just using an interface...

Dec 2020
||
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VP/Other Executive

There are still some opportunities for enhancement. As more customers utilize the inventory...

Dec 2020
||
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VP/Other Executive

The overall experience with Epic has been positive. They continue to take feedback from customers...

Dec 2020
||
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Director

We have a higher level of satisfaction with another solution than the Epic solution. What is missing...

Dec 2020
||
(0)
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VP/Other Executive

Willow Inventory is very expensive, but the patient safety from the system is really high, so we...

Dec 2020
||
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Manager

Epic’s support during the COVID-19 crisis has been pretty good so far. I would say our Willow...

Nov 2020
||
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Manager

I am likely to recommend Epic and Willow Inventory because I have already recommended the solution...

Nov 2020
||
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Manager

I am not sure yet where Epic could improve the quality of Willow Inventory just because it is still...

Nov 2020
||
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Analyst/Coordinator

Things have gone fairly well with Willow Inventory. I know that it isn’t a perfect system, but it is...

Nov 2020
||
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Analyst/Coordinator

I haven't done any Epic-specific training. When we went live, a few of our Epic-certified people...

Nov 2020
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Analyst/Coordinator

We had a really good implementation. The person who implemented was great. But once that person left...

Nov 2020
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Analyst/Coordinator

I hope our satisfaction goes up in a year from now. I expect it to go up. Epic is not going to fix...

Nov 2020
||
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Analyst/Coordinator

In terms of Epic's response to the COVID-19 crisis, I have a very small piece of it in the overall...

Nov 2020
||
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