Willow Inventory (Inpatient) Commentary
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Jackson Tate
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User Commentary

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Analyst/Coordinator

Product

The new location that we are able to transfer our expired drugs to has been very helpful.

Feb 2024
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Director

Product

I like the ability that we have to look into any hospital’s inventory to see who has what,...

Feb 2024
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Director

Value

I don’t feel nickel-and-dimed by Epic, and I don’t ever have to allocate things across cost centers...

Feb 2024
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Analyst/Coordinator

Relationship

If we go to Epic with an issue, they will try to fix the issue. Typically, our complaint goes to...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

I know that Epic is combining Willow with another product to get better inventory control, but I'm...

Jan 2024
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Analyst/Coordinator

Operations

Our tech support person for our implementation was less than optimal, and they resigned after we...

Jan 2024
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Director

Product

I don't have anything negative to say about Willow Inventory. It works, and it is intuitive. It is...

Dec 2023
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Manager

Culture, Relationship, Operations, Product

When we were first implementing Willow Inventory, an important portion for us was that Epic would...

Aug 2023
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Manager

Relationship, Product

We have been asking Epic to fix or enhance their immunization module mousetrap. They have several...

Aug 2023
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Manager

Product

One of our big disappointments is the lack of refinement in Epic's customer interface in terms of...

Aug 2023
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Manager

Relationship

End users need to continually have a relationship with the development side so that we can make sure...

Aug 2023
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Manager

Relationship

Epic needs to get better at thinking about users and taking more into account. They should look to...

Aug 2023
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Manager

Relationship

Epic made a commitment and said they would be pushing through the leading edge of the DSCSA issue....

Aug 2023
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Manager

Relationship

In order for Epic to get credibility with higher leadership, they need to demonstrate that they are...

Aug 2023
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Director

Operations

There is not very much Epic training that is provided to end users directly. Training is provided to...

Aug 2023
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Director

Product

In my experience, Willow Inventory does the day-to-day work well, but we would like to be able to...

Aug 2023
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Director

Relationship

I don't know that proactive communication is happening very much at all. The communication might be...

Aug 2023
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Director

Relationship

The technical support person that is assigned to us is helpful. But the executive involvement is...

Aug 2023
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Director

Product

I would recommend Willow Inventory because it is an integrated solution, and there are a lot of...

Aug 2023
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Director

Loyalty, Value

Willow Inventory has come a long way since we adopted it. The quality of the product has improved a...

Aug 2023
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Analyst/Coordinator

Operations, Product

Our rollout for the Drug Supply Chain Security Aid program was a bit rough. From an inventory...

Aug 2023
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Analyst/Coordinator

Product

We like the configurability of Willow Inventory, especially given a lot of the complex workflow...

Aug 2023
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Analyst/Coordinator

Relationship

The support from Epic has been good. We have been given a long-term, single point of contact for...

Aug 2023
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Director

Loyalty

Our pharmacy team likes Willow Inventory because it is part of Epic's overall enterprise package....

Aug 2023
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Director

Product

I wish that Epic would expand Willow Inpatient to encompass ambulatory pharmacy so that it is all a...

Jul 2023
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Director

Relationship, Product

Epic works with us to integrate with other products. They have tried to work with us to create interfaces....

Jul 2023
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Director

Operations, Product

I like how user-friendly Willow is. The build is pretty easy, and learning how to build anything in...

Jul 2023
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Analyst/Coordinator

Loyalty, Relationship

Unfortunately, a lot of things depend on who the Epic person working with an organization's team is....

Jul 2023
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Analyst/Coordinator

Product

The product makes it easy for us to standardize the NDCs that we are ordering. We are still working...

Jul 2023
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Analyst/Coordinator

Loyalty, Product

All of the system's reports are still challenging. I would like to see better, easier reports....

Jul 2023
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Analyst/Coordinator

Product, Value

Inventory visibility is a basic function in the system that has been great and useful. The system...

Jul 2023
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Analyst/Coordinator

Product

It would be nice if we had more third-party interfaces. Right now, certain things in our interfaces...

Jul 2023
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Manager

Loyalty, Product

We are still expanding our ability within the Willow Inventory environment, and we are rolling out...

Jul 2023
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Director

Product

Willow Inventory is just hard on anything, especially in regard to inventory. The system can be...

Jul 2023
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Director

Relationship

Epic has been great. They often reach out when they notice things before I can even get in there,...

Jul 2023
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Director

Product, Value

One strength of Willow Inventory is if a health system has a centralized distribution center, the...

Jul 2023
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Analyst/Coordinator

Product

Willow Inventory is very deep and robust, but it isn't difficult to use. It does everything from...

Jun 2023
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Analyst/Coordinator

Relationship, Product

The vendor often anticipates the need for new technology before we even run into problems. That is...

Jun 2023
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Analyst/Coordinator

Relationship, Operations

The vendor does a great job with their phone and web support. There is a lot of work behind the...

Jun 2023
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Director

Product

Willow Inventory is tackling a complex problem, and that is trying to reconcile data with our...

Jun 2023
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Director

Relationship

We escalate any concerns or complaints through our Epic team, and they seem to get answers promptly.

Jun 2023
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Manager

Product

For Willow Inventory, there are a few changes I would have liked that we had before our last...

Jun 2023
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Manager

Operations

I don't know about any training that Epic has specifically set out for their sites. We received...

Jun 2023
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Manager

Loyalty, Relationship

We have Epic people who we can reach out to, and they will help us. When we give them suggestions,...

Jun 2023
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Manager

Loyalty, Product

Epic is complex, and their system has a lot of features. It is user friendly too. I would encourage...

Jun 2023
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Manager

Product

Willow Inventory is good. This solution made the most sense for us because it was easy to integrate....

Jun 2023
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Director

Operations

With the implementation, some last-minute adjustments were made that I wish would have been caught...

May 2023
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Director

Relationship

We would like our technical support person to be a little more proactive in helping us understand...

May 2023
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Director

Relationship

We have an engaged technical support person from Epic. We have regular meetings with Epic's...

May 2023
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Director

Operations

There was nothing about workflows in the training materials from Epic. The training was all about...

May 2023
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Manager

Culture

We were led to believe that Willow Inventory was pretty much a plug-and-play solution, but instead,...

May 2023
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Manager

Product

With updates to Willow Inventory, there is a lot more behind-the-scenes work than we were anticipating....

May 2023
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Manager

Loyalty

We went with Willow Inventory because Epic’s pieces talk to each other, and that has been a big...

May 2023
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Manager

Operations

When we went live with Willow Inventory, Epic didn't have any training materials, so I had to come...

Apr 2023
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Manager

Product

I like this solution. Based on the way things are set up, the system is about as good as we can make...

Apr 2023
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Manager

Product

Aside from a few technical difficulties that go beyond what Epic can control, the system cooperates...

Apr 2023
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Manager

Product

Epic likes to change how things look, but they don't necessarily accomplish things any better. For...

Apr 2023
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Manager

Relationship

We have a dedicated tech support analyst at Epic. When we call, we always get problems solved. Epic...

Apr 2023
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Manager

Product

I am happy with Willow Inventory. It is one of the best inventory management systems out there,...

Apr 2023
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Director

Product

The best thing about Willow Inventory is that it is very user friendly. There are multiple ways that...

Mar 2023
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Director

Relationship, Operations

It might take Epic a while, but they do keep all promises. Epic is very good about sending updates...

Mar 2023
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Manager

Product

Willow Inventory’s ever-changing adaptation to the needs of the pharmacy has really been growing...

Mar 2023
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Manager

Product

There are a lot of tools on the front end of the product that are inconsistent. We make available...

Mar 2023
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Manager

Operations

Epic could make training easier. Over the past couple of years, they have really incorporated some...

Mar 2023
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Nurse

Relationship

Epic’s intention is to keep all promises, so they keep most of their promises. They just can't keep...

Mar 2023
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Nurse

Product

Willow Inventory has not always met our expectations. For example, if the DSCSA documentation isn't...

Mar 2023
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Nurse

Relationship

I have regular meetings with my technical support people from Epic. We talk about how they could...

Mar 2023
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Nurse

Product, Value

We use Willow Inventory for something called interdepartmental billing, but we use it differently...

Mar 2023
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Nurse

Loyalty, Relationship, Product

When a tech makes a mistake and sends the drug request to the wrong department, we can't undo that....

Mar 2023
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Nurse

Product

I like Epic's product, and I always have, even as an end user. If someone is using Epic products,...

Mar 2023
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Nurse

Operations

Epic does not really train us, but there are tip sheets or Nova notes.

Mar 2023
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Nurse

Value

Epic charges us where they have to, but they try not to charge for every little thing. For example,...

Mar 2023
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Manager

Product

Willow Inpatient covers both our ambulatory world and our inpatient world. The product is called an...

Mar 2023
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Director

Product

There are some functionalities that our staff has clamored about. Specifically, the solution allows...

Mar 2023
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(0)
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Director

Operations

Willow Inventory is a complex solution with many nuances, so the implementation process is...

Mar 2023
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(0)
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Director

Operations

Epic has their canned education and training guides, and it would be nice if there were additional...

Mar 2023
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Manager

Product

In Willow Inventory, there can be a lot of steps to accomplish one thing. Epic could make the...

Mar 2023
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Manager

Relationship

There have been some instances where Epic hasn’t been proactive. Sometimes we find an issue and...

Mar 2023
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Director

Product

The product works fine. We have to get people familiar with Epic's workflows and terminology.

Mar 2023
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Director

Operations

The benefit and the drawback of Epic's software is that everything is so customizable. Many times,...

Mar 2023
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Director

Loyalty, Relationship, Product

Epic is constantly evolving, and that is good. I know that they are developing a solution for DSCSA...

Mar 2023
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