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Willow Inventory (Inpatient) Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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User Commentary

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Director

Future Outlook

We have a long-term vision for Willow Inventory integration. That is going to be key for us from an...

Dec 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Epic is our enterprise system, so that has always kind of been our default. We don’t stray from...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We are leveraging and partnering with Epic in the pharmacy space. We are not just using an interface...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

There are still some opportunities for enhancement. As more customers utilize the inventory...

Dec 2020
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VP/Other Executive

Service and Support

The overall experience with Epic has been positive. They continue to take feedback from customers...

Dec 2020
(0)
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Director

Functionality and Upgrades

We have a higher level of satisfaction with another solution than the Epic solution. What is missing...

Dec 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Willow Inventory is very expensive, but the patient safety from the system is really high, so we...

Dec 2020
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Manager

Service and Support

Epic’s support during the COVID-19 crisis has been pretty good so far. I would say our Willow...

Nov 2020
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Manager

Future Outlook

I am likely to recommend Epic and Willow Inventory because I have already recommended the solution...

Nov 2020
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Manager

Other Observations & Comments

I am not sure yet where Epic could improve the quality of Willow Inventory just because it is still...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Things have gone fairly well with Willow Inventory. I know that it isn’t a perfect system, but it is...

Nov 2020
(0)
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Analyst/Coordinator

Implementation and Training

I haven't done any Epic-specific training. When we went live, a few of our Epic-certified people...

Nov 2020
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Analyst/Coordinator

Implementation and Training

We had a really good implementation. The person who implemented was great. But once that person left...

Nov 2020
(0)
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Analyst/Coordinator

Future Outlook

I hope our satisfaction goes up in a year from now. I expect it to go up. Epic is not going to fix...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

In terms of Epic's response to the COVID-19 crisis, I have a very small piece of it in the overall...

Nov 2020
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Analyst/Coordinator

Implementation and Training

Epic does great. I am very much connected. We had a great technical services person for the...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Epic was a lot more involved with the regular inpatient piece during the COVID-19 pandemic. As far...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The system does what Epic says it will do in terms of the basic functionality, but the system isn't...

Jul 2020
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Analyst/Coordinator

Implementation and Training

The implementation service was pretty scary for my users, but the training was great. The digital...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I like Epic. I became an analyst because I love Epic's solution. I just thought it was so great....

Jul 2020
(0)
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Manager

Future Outlook

The product quality could potentially be good. The value that we get from using Willow Inventory...

Jul 2020
(0)
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Manager

Other Observations & Comments

When I can actually get to Epic's support, there is a challenge of having to reach out first to our...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

Overall, Epic has kept their promises, even though there are some additional things that we would...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I predict that we are going to be very satisfied with the system over the next 12 months. Some of...

Jul 2020
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Analyst/Coordinator

Lessons Learned

Willow Inventory is a great, highly configurable system. However, it sometimes struggles to meet the...

Jul 2020
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Manager

Other Observations & Comments

We always have flags with the statuses of COVID-19; I don't know whether that is from Epic or our...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The upgrades stay current, and the system works well. It is pretty easy to use once users get...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Epic mostly keeps their promises. Epic is very good about not necessarily promising things. There...

Jun 2020
(0)
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Analyst/Coordinator

Lessons Learned

I have seen people pick up the system really easily, but I have seen other people not pick it up...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

We may not always get the answer that we are looking for or want, but compared to other technical...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Epic has kept all of their promises when it comes to Willow Inventory except for the upgrade of the...

Jun 2020
(0)
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Manager

Service and Support

During the coronavirus crisis, I have seen notifications on Epic's front page. The information...

Jun 2020
(0)
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Manager

Functionality and Upgrades

I would probably not go with Willow Inventory again. Before Willow Inventory, we used a mix of some...

Jun 2020
(0)
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Manager

Other Observations & Comments

I am sure that our corporate-level site has way more information and ease of use with Epic than our...

Jun 2020
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Director

Relationship

The product works very well within our organization, and Epic keeps the promises that they make....

Jun 2020
(0)
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Director

Functionality and Upgrades

When there have been issues with upgrades, Epic has fixed them right away. Epic has always been very...

Jun 2020
(0)
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Director

Implementation and Training

Epic's initial training and ongoing training are good, but a lot of the training is on us. I don't...

Jun 2020
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Analyst/Coordinator

Implementation and Training

Not all the information was made clear during the implementation, and now we are finding out that we...

Apr 2020
(0)
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Analyst/Coordinator

Implementation and Training

With Epic, we don’t really get training. But we can take webinars and do things like that.

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There is always something else we want, so based on that, I would rate Epic in the middle for...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Epic is constantly coming out with new functionality. They are trying all of the time. My advice to...

Apr 2020
(0)
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Manager

Interfacing and Integration

It would be nice if Epic had more integration with some of the machines that we use. Integration...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We have been trying to work with Epic to create a 340B product on their side. They do have a 340B...

Apr 2020
(0)
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