Willow Inventory (Inpatient) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
Epic pushes hard for us to adopt new functionality. I get what they are trying to do, but the...
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Relationship
Our customer support is very strong. We have a very good technical support person. We get the same...
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Operations, Product
While the product is not necessarily easy to use, it does give users a lot of tools to help them do...
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Relationship
Epic has been able to push out fixes quickly for issues that they introduce. They are very proactive...
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Relationship, Product
We have been able to make the product work for most of our needs, even if we aren't taking full...
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Relationship, Product
We are still having some issues with some of the things that we ran across a long time ago. Epic has...
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Product, Value
Now that we have more resources to use the product more fully, I’m highly satisfied with the product...
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Culture, Relationship
What has stood out about Epic is that they don't overpromise. They have been very clear about the...
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Culture, Value
Epic’s licensing model could be better, and in their attempts to calibrate it to be equitable, it...
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Product
Willow Inventory could be a bit better. Some of that is on us, and some of that is also just the...
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Operations
Epic doesn't provide any training for the system. Part of that is because everything is so...
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Product
Willow Inventory is probably the best inventory management software out there, but I don't have...
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Product, Value
I would tell someone looking into Willow Inventory that if they have issues, they can easily reach...
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Operations
Epic doesn't offer much training for Willow Inventory. The only training they offer for it is...
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Relationship
One challenge that we have with Epic is that they are such a large company. It takes time for any...
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Loyalty, Product, Value
In recent years, the vendor has been much more responsive. There have been improvements, and I...
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Product
The system could have more integration options. It is integrated with a lot of our other systems,...
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Product
Epic did not adjust well to our complex workflows. There are still some complexities and workflows...
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Operations
I don't typically call Epic; they work with my organization’s IT team. We do some training directly...
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Loyalty, Product
I am pretty satisfied with the system, but there are some things that I wish Epic were better at. I...
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Relationship, Operations
Our upgrades for the system all follow the same process, and that is a normal process for us now....
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Loyalty, Product
There are some things in Willow Inventory that don't work very well, especially when it comes to...
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Operations
Epic's training is really good, and their documentation and online courses are really good too. Our...
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Relationship
Epic is more reactive than proactive for sure. They wait for us to present them with an issue, ask a...
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Relationship
Epic delivers the products, developments, services, and support that they promise. The vendor does...
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Operations
We went live with Epic's system years ago, and when we implemented Willow Inventory, Epic's people...
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Product
Willow Inventory is an effective product, and it is the best on the market. One of the solution’s...
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Product
One lowlight of Willow Inventory is that it is a little complicated with all the different levels as...
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Relationship
Epic doesn’t really promise me anything, but as far as being a vendor is concerned, they seem to...
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Relationship, Product
I have had a better experience with the implementers of other Epic products than I have with the...
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Product
Some of the highlights of Willow Inventory are its integration with our EMR and its integration with...
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Relationship, Operations
I would recommend that the vendor really improve their enhancement requests. I feel like they have...
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Product
The new location that we are able to transfer our expired drugs to has been very helpful.
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Product
I like the ability that we have to look into any hospital’s inventory to see who has what,...
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Value
I don’t feel nickel-and-dimed by Epic, and I don’t ever have to allocate things across cost centers...
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Relationship
If we go to Epic with an issue, they will try to fix the issue. Typically, our complaint goes to...
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Loyalty, Product
I know that Epic is combining Willow with another product to get better inventory control, but I'm...
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Operations
Our tech support person for our implementation was less than optimal, and they resigned after we...
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Product
I don't have anything negative to say about Willow Inventory. It works, and it is intuitive. It is...
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