Willow Inventory (Inpatient) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
Epic did not adjust well to our complex workflows. There are still some complexities and workflows...
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Operations
I don't typically call Epic; they work with my organization’s IT team. We do some training directly...
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Loyalty, Product
I am pretty satisfied with the system, but there are some things that I wish Epic were better at. I...
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Relationship, Operations
Our upgrades for the system all follow the same process, and that is a normal process for us now....
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Loyalty, Product
There are some things in Willow Inventory that don't work very well, especially when it comes to...
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Operations
Epic's training is really good, and their documentation and online courses are really good too. Our...
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Relationship
Epic is more reactive than proactive for sure. They wait for us to present them with an issue, ask a...
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Relationship
Epic delivers the products, developments, services, and support that they promise. The vendor does...
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Operations
We went live with Epic's system years ago, and when we implemented Willow Inventory, Epic's people...
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Product
Willow Inventory is an effective product, and it is the best on the market. One of the solution’s...
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Product
One lowlight of Willow Inventory is that it is a little complicated with all the different levels as...
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Relationship
Epic doesn’t really promise me anything, but as far as being a vendor is concerned, they seem to...
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Relationship, Product
I have had a better experience with the implementers of other Epic products than I have with the...
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Product
Some of the highlights of Willow Inventory are its integration with our EMR and its integration with...
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Relationship, Operations
I would recommend that the vendor really improve their enhancement requests. I feel like they have...
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Product
The new location that we are able to transfer our expired drugs to has been very helpful.
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Product
I like the ability that we have to look into any hospital’s inventory to see who has what,...
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Value
I don’t feel nickel-and-dimed by Epic, and I don’t ever have to allocate things across cost centers...
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Relationship
If we go to Epic with an issue, they will try to fix the issue. Typically, our complaint goes to...
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Loyalty, Product
I know that Epic is combining Willow with another product to get better inventory control, but I'm...
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Operations
Our tech support person for our implementation was less than optimal, and they resigned after we...
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Product
I don't have anything negative to say about Willow Inventory. It works, and it is intuitive. It is...
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Culture, Relationship, Operations, Product
When we were first implementing Willow Inventory, an important portion for us was that Epic would...
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Relationship, Product
We have been asking Epic to fix or enhance their immunization module mousetrap. They have several...
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Product
One of our big disappointments is the lack of refinement in Epic's customer interface in terms of...
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Relationship
End users need to continually have a relationship with the development side so that we can make sure...
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Relationship
Epic needs to get better at thinking about users and taking more into account. They should look to...
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Relationship
Epic made a commitment and said they would be pushing through the leading edge of the DSCSA issue....
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Relationship
In order for Epic to get credibility with higher leadership, they need to demonstrate that they are...
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Operations
There is not very much Epic training that is provided to end users directly. Training is provided to...
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Product
In my experience, Willow Inventory does the day-to-day work well, but we would like to be able to...
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Relationship
I don't know that proactive communication is happening very much at all. The communication might be...
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Relationship
The technical support person that is assigned to us is helpful. But the executive involvement is...
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Product
I would recommend Willow Inventory because it is an integrated solution, and there are a lot of...
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Loyalty, Value
Willow Inventory has come a long way since we adopted it. The quality of the product has improved a...
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Operations, Product
Our rollout for the Drug Supply Chain Security Aid program was a bit rough. From an inventory...
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Product
We like the configurability of Willow Inventory, especially given a lot of the complex workflow...
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Relationship
The support from Epic has been good. We have been given a long-term, single point of contact for...
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Loyalty
Our pharmacy team likes Willow Inventory because it is part of Epic's overall enterprise package....
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Product
I wish that Epic would expand Willow Inpatient to encompass ambulatory pharmacy so that it is all a...
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Relationship, Product
Epic works with us to integrate with other products. They have tried to work with us to create interfaces....
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Operations, Product
I like how user-friendly Willow is. The build is pretty easy, and learning how to build anything in...
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Loyalty, Relationship
Unfortunately, a lot of things depend on who the Epic person working with an organization's team is....
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Product
The product makes it easy for us to standardize the NDCs that we are ordering. We are still working...
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Loyalty, Product
All of the system's reports are still challenging. I would like to see better, easier reports....
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Product, Value
Inventory visibility is a basic function in the system that has been great and useful. The system...
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Product
It would be nice if we had more third-party interfaces. Right now, certain things in our interfaces...
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Loyalty, Product
We are still expanding our ability within the Willow Inventory environment, and we are rolling out...
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Product
Willow Inventory is just hard on anything, especially in regard to inventory. The system can be...
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Relationship
Epic has been great. They often reach out when they notice things before I can even get in there,...
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Product, Value
One strength of Willow Inventory is if a health system has a centralized distribution center, the...
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Product
Willow Inventory is very deep and robust, but it isn't difficult to use. It does everything from...
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Relationship, Product
The vendor often anticipates the need for new technology before we even run into problems. That is...
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Relationship, Operations
The vendor does a great job with their phone and web support. There is a lot of work behind the...
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Product
Willow Inventory is tackling a complex problem, and that is trying to reconcile data with our...
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Relationship
We escalate any concerns or complaints through our Epic team, and they seem to get answers promptly.
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Product
For Willow Inventory, there are a few changes I would have liked that we had before our last...
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Operations
I don't know about any training that Epic has specifically set out for their sites. We received...
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Loyalty, Relationship
We have Epic people who we can reach out to, and they will help us. When we give them suggestions,...
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Loyalty, Product
Epic is complex, and their system has a lot of features. It is user friendly too. I would encourage...
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Product
Willow Inventory is good. This solution made the most sense for us because it was easy to integrate....
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Operations
With the implementation, some last-minute adjustments were made that I wish would have been caught...
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Relationship
We would like our technical support person to be a little more proactive in helping us understand...
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Relationship
We have an engaged technical support person from Epic. We have regular meetings with Epic's...
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Operations
There was nothing about workflows in the training materials from Epic. The training was all about...
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Culture
We were led to believe that Willow Inventory was pretty much a plug-and-play solution, but instead,...
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Product
With updates to Willow Inventory, there is a lot more behind-the-scenes work than we were anticipating....
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Loyalty
We went with Willow Inventory because Epic’s pieces talk to each other, and that has been a big...
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