eVisit Virtual Care Platform as a Service Commentary
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Schafer Jackson
Research Director
KLAS Research Director - Schafer Jackson
 
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User Commentary

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CEO/President

Relationship, Product, Value

The one weird thing about eVisit Virtual Care Platform as a Service is that I can see my patients...

Jun 2024
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Director

Value

eVisit has done a really good job of not nickel-and-diming us. When I told them that I wanted to do...

May 2024
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Director

Relationship, Operations

Working with eVisit has been amazing. I have an outstanding customer support manager. The team we...

May 2024
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Director

Operations

There was a bit of a learning curve in terms of how we would meet the needs of our organization on...

May 2024
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Director

Culture, Relationship

eVisit is a true telehealth technology partner. They aren't trying to provide us with their own...

May 2024
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Director

Loyalty, Product

Our providers have given us feedback that eVisit's system is very easy once they get in. Our...

May 2024
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Director

Relationship, Product

The biggest problem that we have had on the patient side is their phones don't always work for some...

May 2024
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Director

Relationship

We planned to do entry-level work with eVisit's system. But eVisit is really good at sharing things...

May 2024
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Director

Loyalty, Relationship

If our executives wanted to talk to eVisit’s executives to figure some things out, eVisit would have...

May 2024
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Director

Loyalty, Relationship

eVisit is doing what they can do, and they provide us with a good product. We will be successful...

May 2024
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Director

Relationship

I would recommend eVisit to everybody. They provide end-to-end customer engagement. They are...

May 2024
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Analyst/Coordinator

Relationship, Product

I have had zero issues with eVisit. We can get someone working on something very quickly when we...

Feb 2024
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Analyst/Coordinator

Product

eVisit Virtual Care Platform as a Service is the easiest thing in the world to use, but it is really...

Feb 2024
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Director

Product

Bluestream is not integrated, so if we were to choose to stay with it, I would really encourage the...

Jan 2024
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Director

Relationship, Product

There haven't been issues that eVisit has had to reach out proactively on. But part of that is...

Jan 2024
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CMO

Product

Smaller individual practices maybe started out as one of the vendor’s focuses, but eVisit has moved...

Dec 2023
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Analyst/Coordinator

Operations, Product

We have had issues with implementation testing before things hit our live environment. The success...

Dec 2023
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Analyst/Coordinator

Relationship

We meet with eVisit on occasion when they have new features that they forecast would help us in...

Dec 2023
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Analyst/Coordinator

Loyalty

Our vision of the change control processes and scheduled releases is a lot different than eVisit's....

Dec 2023
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Analyst/Coordinator

Relationship

eVisit’s customer success team stands out because they are superstars. The person we speak to...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship

We have had a pretty good partnership with eVisit so far, and they are growing and improving as time...

Dec 2023
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VP/Other Executive

Product

We have many different systems, and it is really hard to integrate all of them. When it comes to...

Dec 2023
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VP/Other Executive

Relationship

My experience with eVisit has been that they are a thought partner and a development partner. We...

Dec 2023
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Manager

Relationship

The vendor’s staff was fine, but the service just wasn’t reliable. The product had terrible performance....

Dec 2023
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Nurse

Operations, Product

We came from a platform that was very unstable, and it was very difficult for the vendor to provide...

Nov 2023
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Nurse

Relationship

eVisit's ongoing support is excellent. We are able to call the customer success manager. If anything...

Nov 2023
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Nurse

Product

We have to work with some third-party vendors to make the integration work. That is not eVisit's...

Nov 2023
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Nurse

Product

We have not had significant downtime; any incident of downtime has been no more than a few hours....

Nov 2023
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CEO/President

Operations, Product

We are not really happy with eVisit's upgrades. The changes that were made in the software make it...

Nov 2023
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CEO/President

Relationship

We have received very little contact from eVisit. Once they put us in touch with someone who was...

Nov 2023
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CEO/President

Product, Value

The biggest benefit we get from using eVisit's system is the fact that patients can access it from...

Nov 2023
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CIO

Loyalty

We are deciding whether to keep eVisit Virtual Care Platform as a Service in our long-term plans....

Nov 2023
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CIO

Operations

eVisit’s training is good because they have information in writing and on videos. The vendor tends...

Nov 2023
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CIO

Relationship

We have an assigned representative who is very responsive, and we meet with that person regularly....

Nov 2023
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Manager

Loyalty, Relationship

Our last platform host was not providing us with what we needed. The system was constantly breaking...

Oct 2023
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Manager

Operations

When eVisit was doing the build, there was a wrench in the works because we switched things up on...

Oct 2023
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Manager

Relationship

I don't see any opportunities for improvement from eVisit. When we give the vendor feedback for what...

Oct 2023
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CMIO

Product, Product, Product

An opportunity for improvement for eVisit Virtual Care Platform as a Service is the ability to do a...

Oct 2023
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CMIO

Product, Product, Product

eVisit Virtual Care Platform as a Service is very intuitive and works well with our current EMR;...

Oct 2023
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COO

Loyalty, Value

I would not work with eVisit again. We are not getting the value for the money that we are spending....

Oct 2023
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COO

Product

We have helped eVisit develop a lot of the functionality that has been attractive to other...

Oct 2023
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COO

Loyalty, Operations, Product

The quality of eVisit's implementations is actually pretty good, and so is the quality of the...

Oct 2023
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COO

Loyalty, Relationship

eVisit’s executives are very actively engaged. They very much want to make us happy and make sure...

Oct 2023
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COO

Loyalty, Product

What eVisit delivered works very well. The challenge is that I would like a lot more, and I have to...

Oct 2023
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COO

Product

I would recommend eVisit's product depending on what a person is looking for. The product for...

Oct 2023
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COO

Operations, Product

eVisit's system is one of the easiest products to implement. We went with eVisit around the time the...

Oct 2023
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COO

Product

eVisit's system is not integrated with our EMR, not that we have even tried to talk with the vendor...

Oct 2023
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COO

Relationship, Operations

eVisit’s support team gets right back to us. I just emailed eVisit today about something, and they...

Oct 2023
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Manager

Loyalty

We are looking into integration with our EHR system. I don't 100% know whether eVisit Virtual Care...

Oct 2023
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Manager

Operations

I think a lot of eVisit Virtual Care Platform as a Service is just change management for people, but...

Oct 2023
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Director

Operations

The implementation of the eVisit platform went really well. The vendor was very informative and...

Oct 2023
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Director

Product

The eVisit platform is not device agnostic, and that creates some ripple effects. But our EHR and...

Oct 2023
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Director

Loyalty, Product

People struggle with the eVisit platform if they don't access it through the EHR, and that usually...

Oct 2023
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Director

Product

The eVisit platform has new features, such as the ability to add the IP address and then make sure...

Oct 2023
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VP/Other Executive

Product

We need more advancements than the ones we are getting from eVisit. eVisit's system doesn't connect...

Oct 2023
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VP/Other Executive

Value

eVisit avoids nickel-and-diming us, but we have a very expensive contract with them. I know that we...

Oct 2023
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VP/Other Executive

Loyalty, Product

We wanted to integrate eVisit's system with another vendor's system, but there were some large...

Oct 2023
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VP/Other Executive

Loyalty, Product

My biggest challenge with eVisit is that they don't offer a full spectrum telehealth platform, and...

Oct 2023
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VP/Other Executive

Relationship

eVisit has quality business review meetings with us. They actively share information about how our...

Oct 2023
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Director

Loyalty

I would probably not buy eVisit's product again. I do see the product as part of our long-term plan...

Sep 2023
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Director

Product

There isn’t anything that isn’t working. However, eVisit promised or discussed that we could use the...

Sep 2023
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Director

Product

We have multiple projects, and we utilize separate telehealth platforms. eVisit's product is...

Sep 2023
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Director

Product, Value

We are constantly able to maintain our virtual care presence in one area. We have been able to track...

Sep 2023
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Director

Value

Compared to how much we pay eVisit, the product is significantly more expensive compared to other...

Sep 2023
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Analyst/Coordinator

Relationship

We have very frequent meetings with eVisit. If there is anything discussed in a meeting, by the very...

Sep 2023
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Analyst/Coordinator

Relationship

eVisit’s customer service feels like we are dealing with family. The people are very down to earth....

Sep 2023
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Analyst/Coordinator

Operations, Product

There are easy links in eVisit Virtual Care Platform that we can click to help the user so that they...

Sep 2023
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VP/Other Executive

Product

Payers don't pay as much for audio visits as they do for video visits. We work together to implement...

Sep 2023
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VP/Other Executive

Relationship

eVisit does the best they can do, and since the acquisition, we have generally had a great...

Sep 2023
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VP/Other Executive

Value

eVisit is very reasonable when it comes to pricing. Generally, they don't charge for every little thing....

Sep 2023
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VP/Other Executive

Relationship, Product

eVisit always has resource constraints, but generally, there is an ability to get things done. I'm...

Sep 2023
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VP/Other Executive

Loyalty, Relationship, Product

eVisit is actually very good with interoperability. They are embarking on EHR integration for us,...

Sep 2023
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VP/Other Executive

Product

eVisit has a lot of functionality that meets our needs, but they could stand to add additional...

Sep 2023
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VP/Other Executive

Relationship

We meet with eVisit's team regularly. They are open to feedback and open to working together and...

Sep 2023
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VP/Other Executive

Relationship

eVisit is really far along and able to meet our needs. They have been able to help us build some...

Sep 2023
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VP/Other Executive

Relationship

I am delighted to be on a journey where eVisit is open to meeting our needs by codeveloping some...

Sep 2023
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VP/Other Executive

Loyalty, Product

eVisit is really thinking about telehealth the right way, and they are addressing multiple needs....

Sep 2023
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VP/Other Executive

Value

Trying to add someone to the eVisit system always seems to cause a lot of headaches and increase our...

Aug 2023
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VP/Other Executive

Culture

We have had a lot of challenges regarding the gap between what eVisit indicated they could do and...

Aug 2023
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Director

Relationship

We have a great customer success manager who is amazing. I would definitely suggest them to anyone...

Aug 2023
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Director

Relationship, Product

eVisit's system is best for outpatient settings. The vendor is trying to grow into other areas, but...

Aug 2023
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Director

Operations, Product

If I were training someone on the system, I would be able to tell them that the system is super...

Aug 2023
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Director

Relationship

One of the issues that we had with eVisit in the beginning was that they promised us a lot of...

Aug 2023
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