eVisit Virtual Care Platform as a Service Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Relationship, Product
There haven't been issues that eVisit has had to reach out proactively on. But part of that is...
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Product
Bluestream is not integrated, so if we were to choose to stay with it, I would really encourage the...
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Loyalty, Product
Typically, it is tough to always deliver and have the same things, and timelines could always be...
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Relationship
Sometimes if there are service outages or a problem gets noticed, eVisit validates and revalidates...
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Loyalty, Relationship
eVisit is thoughtful about the choices they make in terms of being open to feedback and providing...
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Loyalty, Relationship
If someone were asking me about Bluestream, I would tell them that eVisit is really flexible, and...
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Operations
We don't really do that much training with eVisit about the functionality of the solution, so they...
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Relationship
eVisit is available. I could text or call them 24 hours a day, seven days a week and they are...
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Relationship, Value
We have some issues that we have reported, and we have open tickets with eVisit. Tickets take a long...
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Operations
Something that could help with implementation with eVisit would just be a more shareable project...
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Product
We have put a pause on expanding virtual nursing with eVisit specifically because we are looking for...
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Relationship
I reached out once to eVisit for a recurring problem, and I got a response in a timely manner, but...
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Operations
I haven't been trained by anyone from eVisit. We did internal training, but I haven't explored that...
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Product
eVisit's system glitches often. I will send a patient a link to join, but the system won't connect...
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Relationship
When we first launched the solution, we had a couple of providers who had a lot of connection...
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Operations, Product
It is very easy and simple for me to use eVisit Virtual Care Platform, and the survey comments from...
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Operations
eVisit has been wonderful with their level of support, technology, and enhancement. eVisit did a...
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Product
The charting in eVisit is streamlined and straightforward, and the documentation is easy to use. We...
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Product, Value
Our tangible outcomes from using the solution are patient satisfaction and smoother visits for...
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Relationship
eVisit is the best vendor partner I have ever worked with. Their staff is always very responsive. If...
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Loyalty, Product
eVisit Virtual Care Platform is not integrated, so it is hard to give the vendor a good score on...
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Product
eVisit does a good job. They try to apply outcomes the best they can. We are not utilizing a lot of...
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Relationship
eVisit’s support team could improve by being a bit more robust and integrated with us to help with...
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Relationship, Operations
eVisit does a good job. We have worked well together on the audio-video capabilities. We use a...
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Product
A good rule of thumb for eVisit is that for anything in the ambulatory space utilized, we utilize...
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Loyalty
We have been asking for additional automation for a while, but we haven't seen eVisit even add that...
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Loyalty
We see a lot of telemedicine visits daily, and we use eVisit's system for pretty much all of those....
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Product
Some things that are on our road map regarding eVisit Virtual Care Platform as a Service are a...
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Relationship
We have a customer success manager with eVisit, who has been a great resource. We meet with them...
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Loyalty, Relationship, Product
eVisit Virtual Care Platform as a Service has been pretty customizable over the years. We have been...
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Product
My recommendation of eVisit Virtual Care Platform as a Service would vary from organization to...
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Relationship, Product
There are instances where we report to eVisit that our users can't get into the system or there is...
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Product
Supposedly, some new features are coming for eVisit Virtual Care Platform as a Service, but we have...
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Relationship
eVisit’s response time on issues is good. They tell us when things are going to be released and when...
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Operations, Product
The majority of the upgrades for eVisit Virtual Care Platform as a Service don't require downtime,...
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Loyalty
After the pandemic, we started thinking about a third-party platform with regard to virtual care. We...
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Loyalty, Value
In my analytical brain, I'm trying to figure out from a cost perspective whether the product is...
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Product
I'm thinking about home monitoring for our high-risk ACO patients. I'm curious whether eVisit has a...
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Loyalty, Product
A certain service line has really embraced telehealth much more than our medical side. However, we...
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Relationship, Product
We have a peripheralized call center within our facility, and there are pros and cons of that....
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Operations
The vendor has been a great partner. Our liaison is outstanding. They have a unique, great...
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Loyalty
eVisit probably won't be part of our long-term plans. That is not because of a lack in their...
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Loyalty
We are not looking to adopt eVisit's system beyond what we are doing with it now. Because we just...
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Relationship, Product
The problem with eVisit's system is not their issue. Sometimes the problem is connectivity.
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Product
I would like more integration into our legacy systems. There is still some double entry that needs...
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Relationship
eVisit has been very flexible with their approach to us, and they have exposed us to how other...
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Relationship, Product
There is always room for improvement. There are a couple of enhancements for eVisit that we are...
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Relationship
We have a dedicated eVisit support team. I actually get to interact with the team members quite...
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Loyalty, Product
We have direct integration with a certain EMR, but we are also heading down the path to do a direct...
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Value
A good example of the product driving tangible outcomes is the telestroke feature. We have decreased...
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Value
We have done a lot of back-end work to calculate exactly what the return on investment is for the...
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Loyalty, Relationship, Product
So far, everything has worked extremely well, and the stability and reliability of the solution has...
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Relationship, Operations
eVisit has been a wonderful partner. The transition in support was pretty seamless, and they have...
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Operations
The only area of improvement would be the vendor anticipating things. They could update us and tell...
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Relationship, Product
This is minor, but sometimes we bump into little glitches with releases, and sometimes things aren't...
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Loyalty, Relationship
The integration is one of the strongest things about the application. And the eVisit team really...
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Relationship, Product
In terms of the 90-10 rule, eVisit keeps all of their promises. The vendor could improve by...
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Product
Right now, the product is an isolated system. It is not integrated. We would like to integrate it,...
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Operations, Product
I really like the system's ease of use and intuitiveness. The vendor's training is minimal. We don't...
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Product
The quality of the system's video and audio are good. Most of the time, the audiovisual issues are...
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Relationship
We have regular meetings with the vendor. They can provide us with feedback about what is coming,...
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Product
Interoperability is something we are still trying to figure out. Right now, we do not have an...
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Relationship, Operations
When we initially went live with eVisit's product, we felt like we were helping them understand...
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Culture, Value
There was a specific component of the product that eVisit had offered to us, and it seemed like it...
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Relationship
We have someone we work with at eVisit, and any time we have a major issue or major concern, they...
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Relationship, Product
The translation service is something we would like to solve in eVisit Virtual Care Platform as a...
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Product
For the most part, eVisit Virtual Care Platform as a Service is very stable. We don't really have a...
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Loyalty, Relationship
eVisit is working on some new improvements that they are bringing to the table to help patients and...
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Culture
I mostly deal with eVisit's product people, and they have a realistic expectation of what the...
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Relationship, Operations
I would like eVisit to be a little quicker with their turnaround times for relatively minor...
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Product
The system's ease of use depends on the service. It is a little easier to use the system for...
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Product
Our integrations with the system vary by service. Some services are quite well integrated and...
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Product
I would like to see more reliability for first-pass success with the system. I would also like to...
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Culture, Relationship
I don't think that eVisit has promised anything where they haven't been clear about the reasons for...
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Operations
eVisit has really improved their implementation services, and they are very dedicated to those. We...
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Relationship
eVisit's product works as designed, and when we would like to have enhancements, eVisit works to...
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Product
eVisit's experience is differentiated. eVisit's product is super easy for end users. It is easy to...
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Relationship
eVisit always wants to support our interoperability goals. We are ahead of them in what we aspire to...
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Relationship
eVisit has come a really long way since they made some executive changes, and I would recommend them...
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Culture
In terms of the delivery of new technology, I would like a subscription-based program for employers...
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Relationship, Product
On the patient side of eVisit Care Platform as a Service, there isn't a lot of support. There is no...
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Relationship, Value
I don't know whether eVisit will drive tangible outcomes, but they will copilot. The things that...
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Product
We use eVisit Virtual Care Platform as a Service for scheduled visits, and it reaches out, gives...
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Operations
It seems like we have to ask eVisit for what we need in regard to training. If there is something...
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Relationship, Product
eVisit Virtual Care Platform as a Service is easy on the provider end. We move around in it all day,...
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Loyalty
I would like to see an option for group therapy added to the solution. The solution doesn't...
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Product
eVisit Virtual Care Platform as a Service works well. It is quite easy. But there are always...
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Relationship, Product
Everything has been going well with eVisit Virtual Care Platform as a Service. We work closely with...
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Relationship
The contacts that we have over at eVisit are wonderful. The vendor is quite small, so they are able...
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Relationship
eVisit has been super collaborative on new technology. They are absolutely helping us solve the...
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Relationship, Product, Value
The one weird thing about eVisit Virtual Care Platform as a Service is that I can see my patients...
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Value
eVisit has done a really good job of not nickel-and-diming us. When I told them that I wanted to do...
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Relationship, Operations
Working with eVisit has been amazing. I have an outstanding customer support manager. The team we...
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Operations
There was a bit of a learning curve in terms of how we would meet the needs of our organization on...
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Culture, Relationship
eVisit is a true telehealth technology partner. They aren't trying to provide us with their own...
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Loyalty, Product
Our providers have given us feedback that eVisit's system is very easy once they get in. Our...
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Relationship, Product
The biggest problem that we have had on the patient side is their phones don't always work for some...
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Relationship
We planned to do entry-level work with eVisit's system. But eVisit is really good at sharing things...
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Loyalty, Relationship
If our executives wanted to talk to eVisit’s executives to figure some things out, eVisit would have...
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Loyalty, Relationship
eVisit is doing what they can do, and they provide us with a good product. We will be successful...
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Relationship
I would recommend eVisit to everybody. They provide end-to-end customer engagement. They are...
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Relationship, Product
I have had zero issues with eVisit. We can get someone working on something very quickly when we...
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Product
eVisit Virtual Care Platform as a Service is the easiest thing in the world to use, but it is really...
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Product
Smaller individual practices maybe started out as one of the vendor’s focuses, but eVisit has moved...
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Operations, Product
We have had issues with implementation testing before things hit our live environment. The success...
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Relationship
We meet with eVisit on occasion when they have new features that they forecast would help us in...
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Loyalty
Our vision of the change control processes and scheduled releases is a lot different than eVisit's....
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Relationship
eVisit’s customer success team stands out because they are superstars. The person we speak to...
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Loyalty, Relationship
We have had a pretty good partnership with eVisit so far, and they are growing and improving as time...
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Product
We have many different systems, and it is really hard to integrate all of them. When it comes to...
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Relationship
My experience with eVisit has been that they are a thought partner and a development partner. We...
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