eVisit Virtual Care Platform as a Service Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Product
The eVisit platform is easy to use, and patients appreciate the reminders that populate for any...
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Product
The system's accessibility for end users could use some work in the sense that some things could be...
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Relationship
Our customer-service representative is very helpful and accessible. I have never had a problem with...
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Relationship
When our patients who don't speak English need support, that can be challenging. That doesn't happen...
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Product
The system's calls are basically like Zoom calls that are privacy complaint, easy, and accessible....
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Relationship, Product
I think the solution is user-friendly. There are some kinks, but eVisit has been available to assist...
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Relationship
eVisit is a fantastic partner that understands our business and helps us achieve our goals.
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Product
I like the ease of use and effectiveness of the solution.
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Culture, Relationship, Product
When we have had issues, I have had difficulty getting to someone who can address the issue easily....
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Relationship, Product
eVisit Virtual Care Platform as a Service performs well for consulting service notifications. We...
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Product
The solution isn't integrated. Integration is on our wish list.
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Product, Value
I would highly recommend the product for smaller organizations. However, the system doesn't work as...
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Product
The recent upgrade has some bugs, but it has improved the overall ease of use of the product.
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Relationship
eVisit's support people are fast and responsive, and they are always willing to help despite the...
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Relationship
eVisit has been an extremely collaborative partner. Their commitment to our collective success has...
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Product
When we want to initiate a visit with a patient through the system, what we do will depend on the...
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Loyalty, Product
Getting some integration for the system would be a big thing that we want because right now,...
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Culture
eVisit is consistent. Our backstory is that we were using the system for remote interpreter...
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Operations
It would have been helpful to have training materials from eVisit.
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Relationship
eVisit is very engaged and approachable for any member of the team. The vendor understands our work,...
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Culture, Relationship, Product
There were some promises made about the integration of eVisit's solution, but when the work was...
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Relationship, Product
I like the creativity around the vendor trying to bring other use cases to us and thinking through...
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Product
I like the flexibility the system provides us. I like that when the providers need to do virtual...
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Relationship
eVisit's platform works really consistently, and there are no surprises for me. I can count on it...
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Relationship
It is not always easy to get eVisit on the phone. When I try to get them though, it is because there...
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Product
Our patients like eVisit's system very much. They don't ever complain, and that is great. Now and...
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Product
I use an ambient listening AI, and I have to go back and forth between it and eVisit's system. So...
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Product
I would be thrilled if eVisit could integrate AI with me. Or maybe they could have their own AI....
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Relationship
eVisit is so great. They really care about me. I’m not who they really serve right now; they serve...
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Value
eVisit charges me a certain amount each month, and I consider that money well spent. I know there...
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Relationship
eVisit is continually innovating and pushing the boundaries in their sphere on what they can do and...
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Culture, Product
The system works exactly as promoted. It is super easy and a selling point when I'm training. It...
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Relationship
eVisit is amazing. Any issues that I have had with end users have been due to the end users, not the...
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Value
We have received our money's worth multiple times over for sure. Our telemedicine numbers aren't...
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Relationship
eVisit keeps all their promises and then some. If they say they are going to do something, they not...
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Relationship
The vendor doesn't have too many issues that come up. When they do updates and push new things out,...
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Operations
eVisit did really well with the initial training. I do all the ongoing training. Realistically, if I...
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Relationship
eVisit’s executives are amazing. Our organization is not large, but I could contact our CEO and...
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Relationship
Because eVisit is so amazing, we are not using someone else for other things. eVisit will work with...
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Relationship, Product
eVisit gives me all the data I could want, and I do as much as I can with it, and then I'm holding...
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Value
We would like to take advantage of eVisit’s forms and translation services, but there are some very...
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Relationship
eVisit has lots of ideas about where they want to go and how to make eVisit Virtual Care Platform as...
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Culture, Relationship
I would like to see improvement in eVisit’s customer service and service delivery piece. Overall,...
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Loyalty, Relationship
We have had eVisit Virtual Care Platform as a Service for a long time, and initially, it was...
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Relationship, Product
eVisit needs to make sure that releases are truly well tested in every scenario before they are...
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Loyalty, Value
The only reason we would move away from eVisit Virtual Care Platform as a Service would be if our...
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Loyalty, Product
Revenue cycle is always a key challenge for us. When staff members primarily work in the EHR, using...
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Operations
eVisit does a great job with implementation. The timing can sometimes be a bit tricky, but overall,...
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Value
Given what we are paid per visit and the cost for the platform, there isn’t a positive ROI. Still,...
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Relationship
eVisit is extremely responsive. Also, they don't feel like a vendor. They feel like a partner who we...
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Product
The system is very intuitive. The feedback we get about it is about how the system is very easy and...
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Relationship, Product
We have wish lists, and I can't really think about them because they are more in the weeds than some...
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Relationship, Product
eVisit has been a true partner, and we have had a great program with 24/7 triage complemented by...
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Loyalty, Relationship
Some challenges remain with the current platform, but as we transition to the new eVisit Virtual...
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Relationship
As eVisit grows and secures more funding, I would like to see them invest in expanding their...
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Product
eVisit Virtual Care Platform as a Service has a strong one-to-many matching ability. Being able to...
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Relationship, Value
eVisit is very collaborative. We have a pretty deep partnership with them, and they are very...
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Value
In terms of charging, there are prices to the packages now. To drive more satisfaction around...
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Culture, Product
The system works exactly as promoted. There are not a ton of technical difficulties or area issues....
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Product
Android patients struggle so bad when connecting with the system. A small percentage of those...
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Product
eVisit’s system mimics in-person visits with the waiting-room piece. Patients get to work with...
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Loyalty, Relationship
The vendor is working toward keeping promises; it is a team effort. There are certain features we...
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Relationship
Once I escalate something to eVisit, they take care of it from there. I have to inform the CSM when...
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Loyalty
I'm really looking forward to the core platform that we will be going live with. I want the certain...
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Culture
Our contract has built in what we wanted and what the vendor needs to do. The vendor hasn’t sent...
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Operations
In terms of the implementation services, more awareness of what is being worked on and what the gaps...
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Product
The platform itself, without certain limitations, is great. As an on-demand telehealth portal, it...
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Loyalty
The platform we are using right now definitely has challenges. I’m hoping once we get to eVisit’s...
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Relationship
eVisit has been a great telehealth partner. They helped us develop our telehealth offerings here....
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Relationship
I have found eVisit to be incredibly helpful to work with. The areas that need improvement are on my...
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Relationship
eVisit is very good at what they do. I think we were not utilizing them enough until recently. They...
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Relationship
I'm satisfied. Our company did a deep dive several months ago trying to decide if the system was the...
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Relationship, Operations
For a provider, the system is easy. I still see patients just as well; I click two buttons, and I’m...
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Culture, Loyalty
When our contract ends, we are going to look at what else is in the marketplace. We pay quite a bit...
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Relationship
An area eVisit could improve is to provide better strategic communication throughout the year and...
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Product, Value
The product is good in terms of visually keeping our team informed of the patient experience in real...
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Loyalty, Product
One reason our organization is not reducing or expanding eVisit Virtual Care Platform as a Service...
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Relationship, Operations
The upgrades for eVisit Virtual Care Platform as a Service have gone smoothly, and the overall...
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Relationship, Operations
eVisit is very attentive to the facility's needs, and recurring meetings are held to keep the...
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Product
There are some front-end configuration kinds of things that would make things easier for the...
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Product
eVisit needs a better ability for platform-manager configuration for their clients. I want to have a...
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Relationship
We manage our own support, so we don't have eVisit doing any support that is not directly through my...
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Product, Value
eVisit's system is pretty exceptional, but I also feel like many things are tools, and to suggest...
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Relationship, Product
eVisit's system is a really good product for what it is. If I had somebody for whom a similar...
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Loyalty
eVisit's platform does some stuff that our EHR may be able to do natively. So we may not need...
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Relationship, Operations
eVisit does some things for us that we have forgotten how to do. They never complain, and they never...
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Loyalty, Relationship
My concern about eVisit is that they are going to get really big, and then they won't want small...
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Relationship
The best thing about eVisit is that they will help me when I need help with something. The vendor's...
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Operations
eVisit's platform is wonderful. At this point, we are a well-oiled machine with it. We don't need a...
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Loyalty
We are moving to a different system in the near future. There is a new vendor that includes...
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Relationship
eVisit’s customer service is excellent. eVisit has a support email. People get back to us pretty...
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Product
Sometimes there are little glitches in eVisit's platform, but it works as promoted. There are still...
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Product
eVisit's system is pretty easy to use. There are a bunch of features we don't use, like the pay...
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Product
eVisit's solution is very easy to use. With a telehealth call, we can do a quick call through eVisit...
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Operations, Value
If someone were looking at using the system, I would probably tell them to make sure that they...
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Product
We have been dissatisfied with how eVisit performs their releases. It seems like the releases over...
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Culture, Value
We have had some transparency issues with eVisit. For example, we had demoed a certain new...
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Relationship, Product
eVisit overpromises with the delivery of the functionality that is contained in their releases. If...
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Relationship
eVisit had a change in leadership a while ago, and they kind of refocused the way they were doing...
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Relationship
There have been times when we have started to experience issues and have reached out to eVisit to...
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Product
We would like eVisit Virtual Care Platform as a Service to have the ability to integrate with our...
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Commentary Summary
Comment Type Breakout