eVisit Virtual Care Platform as a Service Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Product
Interoperability is something we are still trying to figure out. Right now, we do not have an...
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Relationship, Operations
When we initially went live with eVisit's product, we felt like we were helping them understand...
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Culture, Value
There was a specific component of the product that eVisit had offered to us, and it seemed like it...
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Relationship
We have someone we work with at eVisit, and any time we have a major issue or major concern, they...
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Relationship, Product
The translation service is something we would like to solve in eVisit Virtual Care Platform as a...
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Product
For the most part, eVisit Virtual Care Platform as a Service is very stable. We don't really have a...
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Loyalty, Relationship
eVisit is working on some new improvements that they are bringing to the table to help patients and...
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Culture
I mostly deal with eVisit's product people, and they have a realistic expectation of what the...
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Relationship, Operations
I would like eVisit to be a little quicker with their turnaround times for relatively minor...
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Product
The system's ease of use depends on the service. It is a little easier to use the system for...
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Product
Our integrations with the system vary by service. Some services are quite well integrated and...
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Product
I would like to see more reliability for first-pass success with the system. I would also like to...
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Culture, Relationship
I don't think that eVisit has promised anything where they haven't been clear about the reasons for...
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Operations
eVisit has really improved their implementation services, and they are very dedicated to those. We...
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Relationship
eVisit's product works as designed, and when we would like to have enhancements, eVisit works to...
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Product
eVisit's experience is differentiated. eVisit's product is super easy for end users. It is easy to...
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Relationship
eVisit always wants to support our interoperability goals. We are ahead of them in what we aspire to...
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Relationship
eVisit has come a really long way since they made some executive changes, and I would recommend them...
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Culture
In terms of the delivery of new technology, I would like a subscription-based program for employers...
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Relationship, Product
On the patient side of eVisit Care Platform as a Service, there isn't a lot of support. There is no...
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Relationship, Value
I don't know whether eVisit will drive tangible outcomes, but they will copilot. The things that...
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Product
We use eVisit Virtual Care Platform as a Service for scheduled visits, and it reaches out, gives...
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Operations
It seems like we have to ask eVisit for what we need in regard to training. If there is something...
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Relationship, Product
eVisit Virtual Care Platform as a Service is easy on the provider end. We move around in it all day,...
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Loyalty
I would like to see an option for group therapy added to the solution. The solution doesn't...
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Product
eVisit Virtual Care Platform as a Service works well. It is quite easy. But there are always...
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Relationship, Product
Everything has been going well with eVisit Virtual Care Platform as a Service. We work closely with...
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Relationship
The contacts that we have over at eVisit are wonderful. The vendor is quite small, so they are able...
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Relationship
eVisit has been super collaborative on new technology. They are absolutely helping us solve the...
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Relationship, Product, Value
The one weird thing about eVisit Virtual Care Platform as a Service is that I can see my patients...
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Value
eVisit has done a really good job of not nickel-and-diming us. When I told them that I wanted to do...
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Relationship, Operations
Working with eVisit has been amazing. I have an outstanding customer support manager. The team we...
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Operations
There was a bit of a learning curve in terms of how we would meet the needs of our organization on...
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Culture, Relationship
eVisit is a true telehealth technology partner. They aren't trying to provide us with their own...
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Loyalty, Product
Our providers have given us feedback that eVisit's system is very easy once they get in. Our...
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Relationship, Product
The biggest problem that we have had on the patient side is their phones don't always work for some...
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Relationship
We planned to do entry-level work with eVisit's system. But eVisit is really good at sharing things...
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Loyalty, Relationship
If our executives wanted to talk to eVisit’s executives to figure some things out, eVisit would have...
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Loyalty, Relationship
eVisit is doing what they can do, and they provide us with a good product. We will be successful...
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Relationship
I would recommend eVisit to everybody. They provide end-to-end customer engagement. They are...
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Relationship, Product
I have had zero issues with eVisit. We can get someone working on something very quickly when we...
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Product
eVisit Virtual Care Platform as a Service is the easiest thing in the world to use, but it is really...
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Product
Bluestream is not integrated, so if we were to choose to stay with it, I would really encourage the...
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Relationship, Product
There haven't been issues that eVisit has had to reach out proactively on. But part of that is...
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Product
Smaller individual practices maybe started out as one of the vendor’s focuses, but eVisit has moved...
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Operations, Product
We have had issues with implementation testing before things hit our live environment. The success...
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Relationship
We meet with eVisit on occasion when they have new features that they forecast would help us in...
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Loyalty
Our vision of the change control processes and scheduled releases is a lot different than eVisit's....
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Relationship
eVisit’s customer success team stands out because they are superstars. The person we speak to...
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Loyalty, Relationship
We have had a pretty good partnership with eVisit so far, and they are growing and improving as time...
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Product
We have many different systems, and it is really hard to integrate all of them. When it comes to...
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Relationship
My experience with eVisit has been that they are a thought partner and a development partner. We...
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Relationship
The vendor’s staff was fine, but the service just wasn’t reliable. The product had terrible performance....
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Operations, Product
We came from a platform that was very unstable, and it was very difficult for the vendor to provide...
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Relationship
eVisit's ongoing support is excellent. We are able to call the customer success manager. If anything...
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Product
We have to work with some third-party vendors to make the integration work. That is not eVisit's...
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Product
We have not had significant downtime; any incident of downtime has been no more than a few hours....
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Operations, Product
We are not really happy with eVisit's upgrades. The changes that were made in the software make it...
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Relationship
We have received very little contact from eVisit. Once they put us in touch with someone who was...
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Product, Value
The biggest benefit we get from using eVisit's system is the fact that patients can access it from...
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Loyalty
We are deciding whether to keep eVisit Virtual Care Platform as a Service in our long-term plans....
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Operations
eVisit’s training is good because they have information in writing and on videos. The vendor tends...
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Relationship
We have an assigned representative who is very responsive, and we meet with that person regularly....
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Loyalty, Relationship
Our last platform host was not providing us with what we needed. The system was constantly breaking...
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Operations
When eVisit was doing the build, there was a wrench in the works because we switched things up on...
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Relationship
I don't see any opportunities for improvement from eVisit. When we give the vendor feedback for what...
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Product
An opportunity for improvement for eVisit Virtual Care Platform as a Service is the ability to do a...
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Product
eVisit Virtual Care Platform as a Service is very intuitive and works well with our current EMR;...
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Loyalty, Value
I would not work with eVisit again. We are not getting the value for the money that we are spending....
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Product
We have helped eVisit develop a lot of the functionality that has been attractive to other...
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Loyalty, Operations, Product
The quality of eVisit's implementations is actually pretty good, and so is the quality of the...
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Loyalty, Relationship
eVisit’s executives are very actively engaged. They very much want to make us happy and make sure...
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Loyalty, Product
What eVisit delivered works very well. The challenge is that I would like a lot more, and I have to...
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Product
I would recommend eVisit's product depending on what a person is looking for. The product for...
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Operations, Product
eVisit's system is one of the easiest products to implement. We went with eVisit around the time the...
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Product
eVisit's system is not integrated with our EMR, not that we have even tried to talk with the vendor...
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Relationship, Operations
eVisit’s support team gets right back to us. I just emailed eVisit today about something, and they...
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Loyalty
We are looking into integration with our EHR system. I don't 100% know whether eVisit Virtual Care...
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Operations
I think a lot of eVisit Virtual Care Platform as a Service is just change management for people, but...
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Operations
The implementation of the eVisit platform went really well. The vendor was very informative and...
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Product
The eVisit platform is not device agnostic, and that creates some ripple effects. But our EHR and...
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Loyalty, Product
People struggle with the eVisit platform if they don't access it through the EHR, and that usually...
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Product
The eVisit platform has new features, such as the ability to add the IP address and then make sure...
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Product
We need more advancements than the ones we are getting from eVisit. eVisit's system doesn't connect...
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Value
eVisit avoids nickel-and-diming us, but we have a very expensive contract with them. I know that we...
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Loyalty, Product
We wanted to integrate eVisit's system with another vendor's system, but there were some large...
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Loyalty, Product
My biggest challenge with eVisit is that they don't offer a full spectrum telehealth platform, and...
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Relationship
eVisit has quality business review meetings with us. They actively share information about how our...
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