eVisit Virtual Care Platform as a Service Commentary

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For eVisit, we own a lot of the training. It's mainly us doing most of the training for our end...

There’s been a bit of turnover within eVisit’s support team. There are several issues that come up...

At the end of the day, there are other functionalities available within EHRs. For example, our EHR...

eVisit has a lot of competitors. It's a very saturated market now. There are many competitors now,...

With eVisit, there have been instances when their integrations with the EHR have been very unstable....

For eVisit to work with Epic, they have to build and maintain a lot of API integrations between the...

When I think about our partnership with eVisit, I think about whether their road map aligns with our...

The eVisit platform is easy to use, and patients appreciate the reminders that populate for any...

The system's accessibility for end users could use some work in the sense that some things could be...

Our customer-service representative is very helpful and accessible. I have never had a problem with...

When our patients who don't speak English need support, that can be challenging. That doesn't happen...

The system's calls are basically like Zoom calls that are privacy complaint, easy, and accessible....

I think the solution is user-friendly. There are some kinks, but eVisit has been available to assist...

eVisit is a fantastic partner that understands our business and helps us achieve our goals.

I like the ease of use and effectiveness of the solution.

When we have had issues, I have had difficulty getting to someone who can address the issue easily....

eVisit Virtual Care Platform as a Service performs well for consulting service notifications. We...

The solution isn't integrated. Integration is on our wish list.

I would highly recommend the product for smaller organizations. However, the system doesn't work as...

The recent upgrade has some bugs, but it has improved the overall ease of use of the product.

eVisit's support people are fast and responsive, and they are always willing to help despite the...

eVisit has been an extremely collaborative partner. Their commitment to our collective success has...

When we want to initiate a visit with a patient through the system, what we do will depend on the...

Getting some integration for the system would be a big thing that we want because right now,...

eVisit is consistent. Our backstory is that we were using the system for remote interpreter...

It would have been helpful to have training materials from eVisit.

eVisit is very engaged and approachable for any member of the team. The vendor understands our work,...

There were some promises made about the integration of eVisit's solution, but when the work was...

I like the creativity around the vendor trying to bring other use cases to us and thinking through...

I like the flexibility the system provides us. I like that when the providers need to do virtual...

eVisit's platform works really consistently, and there are no surprises for me. I can count on it...

It is not always easy to get eVisit on the phone. When I try to get them though, it is because there...

Our patients like eVisit's system very much. They don't ever complain, and that is great. Now and...

I use an ambient listening AI, and I have to go back and forth between it and eVisit's system. So...

I would be thrilled if eVisit could integrate AI with me. Or maybe they could have their own AI....

eVisit is so great. They really care about me. I’m not who they really serve right now; they serve...

eVisit charges me a certain amount each month, and I consider that money well spent. I know there...

eVisit is continually innovating and pushing the boundaries in their sphere on what they can do and...

The system works exactly as promoted. It is super easy and a selling point when I'm training. It...

eVisit is amazing. Any issues that I have had with end users have been due to the end users, not the...

We have received our money's worth multiple times over for sure. Our telemedicine numbers aren't...

eVisit keeps all their promises and then some. If they say they are going to do something, they not...

The vendor doesn't have too many issues that come up. When they do updates and push new things out,...

eVisit did really well with the initial training. I do all the ongoing training. Realistically, if I...

eVisit’s executives are amazing. Our organization is not large, but I could contact our CEO and...

Because eVisit is so amazing, we are not using someone else for other things. eVisit will work with...

eVisit gives me all the data I could want, and I do as much as I can with it, and then I'm holding...

We would like to take advantage of eVisit’s forms and translation services, but there are some very...

eVisit has lots of ideas about where they want to go and how to make eVisit Virtual Care Platform as...

I would like to see improvement in eVisit’s customer service and service delivery piece. Overall,...

We have had eVisit Virtual Care Platform as a Service for a long time, and initially, it was...

eVisit needs to make sure that releases are truly well tested in every scenario before they are...

The only reason we would move away from eVisit Virtual Care Platform as a Service would be if our...

Revenue cycle is always a key challenge for us. When staff members primarily work in the EHR, using...

eVisit does a great job with implementation. The timing can sometimes be a bit tricky, but overall,...

Given what we are paid per visit and the cost for the platform, there isn’t a positive ROI. Still,...

eVisit is extremely responsive. Also, they don't feel like a vendor. They feel like a partner who we...

The system is very intuitive. The feedback we get about it is about how the system is very easy and...

We have wish lists, and I can't really think about them because they are more in the weeds than some...

eVisit has been a true partner, and we have had a great program with 24/7 triage complemented by...

Some challenges remain with the current platform, but as we transition to the new eVisit Virtual...

As eVisit grows and secures more funding, I would like to see them invest in expanding their...

eVisit Virtual Care Platform as a Service has a strong one-to-many matching ability. Being able to...

eVisit is very collaborative. We have a pretty deep partnership with them, and they are very...

In terms of charging, there are prices to the packages now. To drive more satisfaction around...

The system works exactly as promoted. There are not a ton of technical difficulties or area issues....

Android patients struggle so bad when connecting with the system. A small percentage of those...

eVisit’s system mimics in-person visits with the waiting-room piece. Patients get to work with...

The vendor is working toward keeping promises; it is a team effort. There are certain features we...

Once I escalate something to eVisit, they take care of it from there. I have to inform the CSM when...

I'm really looking forward to the core platform that we will be going live with. I want the certain...

Our contract has built in what we wanted and what the vendor needs to do. The vendor hasn’t sent...

In terms of the implementation services, more awareness of what is being worked on and what the gaps...

The platform itself, without certain limitations, is great. As an on-demand telehealth portal, it...

The platform we are using right now definitely has challenges. I’m hoping once we get to eVisit’s...

eVisit has been a great telehealth partner. They helped us develop our telehealth offerings here....

I have found eVisit to be incredibly helpful to work with. The areas that need improvement are on my...

eVisit is very good at what they do. I think we were not utilizing them enough until recently. They...

I'm satisfied. Our company did a deep dive several months ago trying to decide if the system was the...

For a provider, the system is easy. I still see patients just as well; I click two buttons, and I’m...

When our contract ends, we are going to look at what else is in the marketplace. We pay quite a bit...

An area eVisit could improve is to provide better strategic communication throughout the year and...

The product is good in terms of visually keeping our team informed of the patient experience in real...

One reason our organization is not reducing or expanding eVisit Virtual Care Platform as a Service...

The upgrades for eVisit Virtual Care Platform as a Service have gone smoothly, and the overall...

eVisit is very attentive to the facility's needs, and recurring meetings are held to keep the...

There are some front-end configuration kinds of things that would make things easier for the...

eVisit needs a better ability for platform-manager configuration for their clients. I want to have a...

We manage our own support, so we don't have eVisit doing any support that is not directly through my...

eVisit's system is pretty exceptional, but I also feel like many things are tools, and to suggest...

eVisit's system is a really good product for what it is. If I had somebody for whom a similar...

eVisit's platform does some stuff that our EHR may be able to do natively. So we may not need...

eVisit does some things for us that we have forgotten how to do. They never complain, and they never...

My concern about eVisit is that they are going to get really big, and then they won't want small...

The best thing about eVisit is that they will help me when I need help with something. The vendor's...

eVisit's platform is wonderful. At this point, we are a well-oiled machine with it. We don't need a...

We are moving to a different system in the near future. There is a new vendor that includes...

eVisit’s customer service is excellent. eVisit has a support email. People get back to us pretty...

Sometimes there are little glitches in eVisit's platform, but it works as promoted. There are still...

eVisit's system is pretty easy to use. There are a bunch of features we don't use, like the pay...

eVisit's solution is very easy to use. With a telehealth call, we can do a quick call through eVisit...

If someone were looking at using the system, I would probably tell them to make sure that they...

We have been dissatisfied with how eVisit performs their releases. It seems like the releases over...

We have had some transparency issues with eVisit. For example, we had demoed a certain new...

eVisit overpromises with the delivery of the functionality that is contained in their releases. If...

eVisit had a change in leadership a while ago, and they kind of refocused the way they were doing...

There have been times when we have started to experience issues and have reached out to eVisit to...