ClaimSource Commentary
Filtered view: All

Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship, Product

Experian Health struggles with the payers, especially on claims statusing. That is one of the big...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

There are so many ways that Experian Health has figured out how to communicate with their clients to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Experian Health’s training was really good. ClaimSource is a little tough for a contract manager to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Experian Health is very strong in denials management. Experian Health is on the cutting edge. So...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I may have to remind the vendor sometimes, but Experian Health does keep their promises. Our...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Experian Health has done really big group trainings as well as smaller trainings. They have given me...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I'm pretty fond of ClaimSource, and I would buy it again in a heartbeat. ClaimSource is really...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Experian Health does a good job, but we sometimes find that they are a little behind. But the payer...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health’s support is good, and our support meetings with them are very engaging. They...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Experian Health does nickel-and-dime us a little, like the implementation fee for a little project...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

ClaimSource could be better, but it isn't horrible. The external claim status that ClaimSource has...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The only issues that my team has with the reporting capabilities in ClaimSource are the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

My wish list for ClaimSource is to have a better way to dive into those edits that we have for...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Right now, we have a lot of eggs in the Experian Health basket. Now that we are looking at a new...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are using an Experian Health AI tool to help us identify potential denials before they happen....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Experian Health is easy to work with for edits. They have been very responsive when we have asked...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Relationship

I don't know whether ClaimSource will be part of our long-term plans. The product is decent, but the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ClaimSource system seems to be a little outdated. It still has a 90s feel to its reporting...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor is working on a new pricing model where we can get all of our products based on usage,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Experian Health has offered us some training things, but anytime that we have accepted those things,...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We maintain a pretty high clean claims rate with the system. Some of that is on us, but for the most...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

We have had multiple instances where an issue with the system has come up on Experian Health's end...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

ClaimSource doesn't really provide anything other than the standard reports of the same things that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We received very minimal training when we went live. I don't know whether that was because our...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

As long as we are a partner with our parent organization, we will remain with Experian Health, as...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The biggest issue I have with ClaimSource is how often the real-time eligibility tool breaks down....

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We would like to see the breadth and depth of payers that Experian Health has built a connection...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We appreciate that we really don't have delays with ClaimSource. We don't tend to have problems with...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a very close relationship with Experian Health's staff, so we meet regularly. So, we do have...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are really looking at the concept of direct send capabilities and whether we do that through...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I would definitely recommend ClaimSource. The beauty of ClaimSource is that we adopted the best...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Experian Health's invoicing process is my number-one problem with them. They have and offer some new...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Experian Health's products have deep functionality and can address a wide variety of data and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We have been trying to get rid of the product for a while now. It is expensive and not very easy to...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Experian Health updates ClaimSource regularly. ClaimSource seamlessly integrates with Epic's...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It is hard for me to judge Experian Health's support because I don't use it. I just pick up the...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For ClaimSource specifically, there is really minimal feedback in this space. Experian Health helps...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Experian Health is still kind of nickel-and-diming us with any new features and rollouts. They will...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have been longtime users of Experian Health’s previous products. We have used the vendor for a...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I would definitely recommend ClaimSource, but users have to push Experian Health and work with them...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Our issues with Experian Health typically come up around pricing and invoicing. The vendor avoided...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Experian Health’s go-live process is okay. They certainly try to rush through the process,...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We love Experian Health’s staff. The people who service the tool are very easy to work with, and...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Experian Health’s reports and insights to manage the claims process are not as intuitive as we would...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Experian Health's system has some significant integrations with Epic's system. We don't have...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had the older product from Experian Health previously. Last year, we had very good, extensive...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

ClaimSource has been wonderful. This is a major upgrade from what we were using before. Whenever we...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have learned a lot of things through using ClaimSource. A lot of things were thrown at us at the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are getting to a very good place with Experian Health's web support, but we are not there yet....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The implementation of ClaimSource was fantastic. We received all the information we needed and were...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

I am in the wonderful position of having done the invoices for both our previous clearinghouse and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

I would be extremely likely to recommend ClaimSource to other people. We were on another vendor's...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

Experian Health is good with denials management, but they could do things a little better for us. We...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The initial training from Experian Health was really good. We took the ongoing training in-house,...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I work with a really good team at Experian Health. But when there was a cyberattack, it took quite a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Experian Health is implementing some things for our type of hospital, but those things have taken...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We are starting the process of doing AI predictive denials with Experian Health, and on the back...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have some canned abilities in ClaimSource. We can create some things on our own. If something is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The system's billing scrubber has been great. We have been live on it for several years. Before...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't need a ton of support from Experian Health. I have a small team that helps triage a lot of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I would like to see ClaimSource have more functionality for us to build ourselves. The product is...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

ClaimSource's upgrades have been fine. We haven't had any issues with them. Our go-live was also...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we get the claim status back, it goes into Epic. We can also go into ClaimSource, pull up the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We meet recurringly with a person from the vendor, and we work really closely with them. We have a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We are extremely satisfied with the strength of the reports from the solution. We can go in and...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have reporting within ClaimSource, but the vendor also has a reporting tool that is accessible...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

With training, we open up a ticket if we need additional training on something, but Experian Health...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are contracted with the vendor’s claim statusing piece, and when we started working through those...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Experian Health was able to deliver every claim edit and everything that we requested really...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

ClaimSource is a product that delivers and delivers well, and anything else that the vendor adds on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I am extremely satisfied with Experian Health and everything that they have done. For the claim...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Usually, we know about any upcoming updates well in advance, unless they are critical. In those...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I haven't really attended any of Experian Health’s conferences, but I know they have a lot of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Operations

I would buy ClaimSource again because of the ease of use and ease of implementation. There is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

ClaimSource has a large number of reports and dashboards. Experian Health takes the time to schedule...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

ClaimSource has an advanced claim status function. The traditional claim status function is when...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

It would be good if Experian Health could facilitate Epic's new functionality to do live edit...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Experian Health has the information about rejections, edits, and anything that we are looking to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

ClaimSource is pretty pricey, but it does the connection to the payers really well. Our staff can...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health is a good partner. They work very well with us to facilitate what we want. Where I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The integration into our Epic system is critical in how we run our departments, so the best feature...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We haven’t had a ton of recent upgrades for ClaimSource, but the ones that have happened have been...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have not really had any challenges with Experian Health. For the most part, they have been very...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some pieces that Experian Health can't do for us, like claim attachments. That is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Experian Health has been pretty steady in terms of their support of our business. In terms of claims...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Experian Health charges us based on every nuance in the agreement, whether or not we are using the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

ClaimSource integrates extremely well with Epic's system, and Experian Health has a very strong...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Experian Health should ensure that they have a disaster recovery plan in place. We have heard that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Experian Health’s customer service has been decent but not proactive. We tend to always have to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I enjoy the relationships that we have with our product managers and our claims status team. That is...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

One of the things that really would be fantastic for Experian Health to implement involves claims...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I do love Experian Health's reporting. There are a couple of things within their reporting, like the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Experian Health's claims statusing is good. There is just some work to be done, and we have had a...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

What I like the most about ClaimSource is its reporting capability. Experian Health has their power...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We are tough on implementations. There are always bumps getting these things in. Experian Health...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

To make ClaimSource even better, Experian Health can continue to improve the clean claims rate and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

ClaimSource is part of our long-term plans. We don't want to move around too much. It is taking our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The decision to go to Experian Health was made by our operational team. It saved costs and was worth...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

ClaimSource is definitely working as Experian Health told us it would. Also, we are integrating, and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

When we first implemented the solution, it almost felt like we were helping build the product...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The uptime is very good. We don't have to worry about whether the solution will be working each day...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When it comes to help desk tickets and phone calls, we can reach Experian Health for support. The...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

ClaimSource’s performance is really high. Our initial claims acceptance rate for ClaimSource has...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Experian Health is heavily integrated with Epic. One of the criteria I look at for a non-Epic...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

My satisfaction with ClaimSource’s strength of denials management would be a little bit lower....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The product's training is outdated. Updates do happen, but training documents never get updated....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

I want Experian Health to give me a different salesperson than the one we have now. Our salesperson...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

AI should have been incorporated into ClaimSource. We could have had that up and running. The...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We get good reporting out of ClaimSource, and we can update claims within the system. The system...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have eligibility through Experian Health. One of the vendor's selling points was that they could...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have been happy with the system's reports. Whenever we need a report, we can get the data we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Operations

We had a rough start with ClaimSource. The vendor needs to be totally up front with customers...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

Experian Health likes to charge us for every little thing. Everything that our organization has to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Whenever we present a complex issue, the vendor should be willing to look into it instead of just...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Everyone is used to using ClaimSource the way it is, and everyone likes it. The system is web based,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

ClaimSource is user friendly. It is really nice that we can put in edits, and it really helps make...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Experian Health does a really good job of reaching out if there are any issues. They kept us...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF