ClaimSource Commentary

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ClaimSource works well in terms of the process to get the claims statuses. I know some of this...

We just finished up a long build for ClaimSource. Because of what type of facility we are, our edits...

Experian Health has been very open and willing to come on-site and do virtual trainings for all of...

There are a couple of areas, in terms of reporting, that we don't use just because we can't get into...

We're pretty happy with the system's edits and scrubbing, and it has really good reporting capabilities....

I would recommend ClaimSource as a claims platform. I'm extremely satisfied with it. It does pretty...

We have an account representative that we meet with routinely. We're always in the loop. There's...

Even if we go through the training and then start digging into the product and using it, if we have...

We have run into some situations where we haven't quite gotten the data we wanted, and part of that...

ClaimSource has always been good. The Experian Health team that implemented ClaimSource consisted of...

ClaimSource may be part of our long-term plans. Recently, there have been some talks about moving to...

When it comes to charges, on a few of the contracts with Experian Health, we've been able to go back...

Experian Health’s ticket system goes nowhere.

The claims process is so complex. There's always another field that I’d like to add to make reports...

Everyone here feels very comfortable with ClaimSource. We haven't really had any issues with it. It...

Experian Health is always on it. There's really not much that we throw at them that they can't...

Experian Health is working on improving their partnership with us, their support, and their account...

Experian Health is trying to be progressive. They are just not as far along as we would like them to...

We joined Experian Health at a time when they were overloaded, and they did not give us any...

We have Experian Health for the entire organization. We have been struggling with deciphering...

The claims attachments in ClaimSource are working very well. The overall product works well.

ClaimSource is fantastic. It is innovative and easy to use. The functionality is great. Our staff...

The problem with the support from Experian Health with ClaimSource is that they recently...

As far as the edits go in ClaimSource, we have one particular edit that we've been asking for that...

We have been pleased with the Experian Health products. Their system is user friendly, and they have...

We have regular meetings with our Experian Health liaison and their programmer, so the vendor is...

The payer connection is the payer ID used to submit the claim; it is the code ClaimSource uses to...

ClaimSource is straightforward and easy to use. It has reconciliation and reporting tools that we...

One issue that occurs in ClaimSource is when a payer requests an itemized bill that does not match...

Our decision to go with ClaimSource was because we also use Experian Health for our up-front...

We need to integrate ClaimSource with what the claim status is bringing back into the EHR and the...

We did an RFP and looked at vendors but went with Experian Health because they had better pricing,...

Pricing is a constant battle with Experian Health, and a small percentage-based increase on tens of...

A lot of the friction between payers and health systems could be resolved by clearinghouses with...

We get pretty good monthly reporting on our denial trends with ClaimSource, but many of them are...

We are pretty proactive about reviewing vendors to make sure that we are getting the best product...

We have struggled with Experian Health. We have had a few different client executives, and we have...

I have to periodically ask Experian Health to have big group trainings when we bring in other...

In the past, when I pushed back on charges with Experian Health, things always got resolved.

I'm very satisfied when it comes to ClaimSource’s edits and scrubbing, but I may not be next year....

I’ve been a true fan of Experian Health, and I've never been shy about saying what they've done for...

Experian Health allowed me early access to their denials dashboard, but overall, their denials...

Based on how we use the product, I do not see any weaknesses. The product's strength is the quick...

Experian Health's support services are the best. ClaimSource is so user-friendly that I am...

We’re extremely satisfied with ClaimSource. Any edits we request are implemented quickly, so we’re...

For ClaimSource, the implementation and training were amazing. Experian Health was very thorough,...

It's been a while since we've revisited claim statusing with Experian Health, so it would be nice to...

ClaimSource has been a consistent staple in our patient financial department. In transition from one...

If we need to open up a ticket with Experian Health, they respond to it within a day, so we're...

When it comes to training, there were times when it was a little bit difficult for us to understand...

We haven't made any changes with Experian Health in a while, but when we did reach out for denial...

We have absolutely no issues with ClaimSource whatsoever. The initial setup many years ago was like...

We chose ClaimSource because it could offer the technical redundancy that a smaller group like ours...

ClaimSource has been really great, and our rating for clean claims is super high. We don't really...

Insurance companies change all the time, or they change their edits or decide that today they aren't...

We just went live with a brand-new EHR, and what has happened is that we now have to shut off a lot...

The connection to our Oracle Health EHR breaks all the time, but it is usually because Oracle...

ClaimSource is expensive, but we can do anything with it. It is one of those things in the industry...

Experian Health has guides on how to use the product, like anyone else. They do not really have...

I'm pretty happy with Experian Health overall. We use them for a variety of things. They have a...

Experian Health’s teams are easy to work with, and their solution is priced fairly.

Experian Health doesn’t have much of a road map when it comes to claim processing. We send the claim...

What I struggle with is that Experian Health has a lot of really good reporting tools, but they...

In Experian Health, we can develop pretty much anything, and that is very strong. But especially for...

Experian Health has grown by acquiring other companies, and sometimes we see this ebb and flow of...

A lot of solutions have names like ClaimSource and other things that don't give great transparency...

A lot of Experian Health’s training is online, but I've heard that it's very user friendly.

We have had one support person at Experian Health, and that has been problematic. However, the...

Experian Health is very strong with their development, and maybe it's because I'm more engaged with...

Experian Health's customer base is large hospitals and large physician practices, and their pricing...

I would recommend Experian Health. Our experience has been very solid, and if someone is looking to...

It is easy to find claims in ClaimSource, and the format is easy to read through.

We work with Experian Health closely, and they schedule monthly meetings with us. One piece of...

Overall, I am mostly satisfied with the product. My only issues are around support, as when we do...

We build most of our denial edits within Epic, so we do not use ClaimSource for that task very much....

It has been a while since I have had direct conversations with Experian Health, but I believe they...

We have had issues with Experian Health related to pricing. We looked at their authorization tool...

Training from Experian Health is primarily a train-the-trainer model. Aside from initial go-live...

Experian Health is responsive, but it can take a day or two to work through certain issues. If there...

I was not impressed with our implementation of ClaimSource. It was just too scattered. Everything...

There are issues with support from Experian Health. Every time we open a ticket with the support...

Experian Health itself has good opportunities; it is just whether we have access to them. Some of...

I don't think Experian Health is very transparent with charges. Their invoices are very difficult to...

Experian Health is more responsive to tickets than any other vendor that we use. They meet with us...

We are turning off the claims statusing piece. I don't find it useful at all. We also don't get very...

I would not buy ClaimSource again, and a large part of that is the lack of quality customer service...

The thing that has kept me from rating Experian Health almost the lowest score on everything is the...

Experian Health switched us a year ago to what they call an all-inclusive model, so we are just...

I don't know that training exists with Experian Health. If it does, we haven't been offered any type...

It isn't that the reports in the solution are bad, but it is too self-service. There needs to be a...

I don't see much development and innovation from Experian Health. They come out with a real strong...

The support team for ClaimSource is a little slower than we would like, but it usually comes through....

ClaimSource definitely meets our needs. The edits from Experian Health are good, and the reports are...

We do like the reports that we run. They don’t take very long, and we can schedule them. They...

We haven’t done much training for ClaimSource since the initial go-live, but the training Experian...

The Experian Health team members are very responsive to the tickets that we submit. They get them...

When we switched to Experian Health, they were extremely quick to get up and running. They have...

The onboarding can be a little tough with ClaimSource. Getting everything set up and running takes...

ClaimSource is a cloud-based system, so we don't have to do a whole lot. Experian Health basically...

There were some manual things that our old system would do that ClaimSource won't do. Our old vendor...

We find problems a little bit faster than the vendor communicates them. There have been times when...

Experian Health has a new product that they are trying to sell, but it is weird to us that we are...

I would like to see Experian Health's base product status a few more of our primary payers for sure.

When Experian Health says they are going to do things, they will do those things in the system or at...

ClaimSource is a great product.

Our organization is in the process of an affiliation with a larger organization. I don't know that...

If there is ever any edit that we are not able to create, the vendor is able to create it for us....

Experian Health shares their new technologies, and we decide if we want to implement them. There is...

The only time the Experian Health executives really reach out is during a contract renewal. We would...

ClaimSource feeds into Epic, and then we get the information back from Epic, so it works very well.

ClaimSource does a very good job; we have a high claim acceptance rate. We have been using the...

With the amount of AI things that we have today, there may be some opportunities for Experian Health...

We are moving to another solution because our boss wants to. That person is familiar with another...

Reports are the only thing that I would give the system a lower rating for. I would like to see more...

We have had a lot of time to work out the game with ClaimSource, and that is probably why we have...

Experian Health has moved to a ticket logging system. That has been a little clunky. Sometimes we...

Experian Health is great from a customer service perspective. They really try to do more webinars...

For claim statusing, I rated ClaimSource fairly low because we had several incidents where we had to...

ClaimSource wasn't part of our long-term plans, so we decided to replace it. The system is complex...

In terms of issues, Experian Health is slow to respond, their product is inflexible, and there is a...

Experian Health does have the deepest set of solutions of anyone in the space. They are a good...

I think ClaimSource works better than promoted. Our EHR feeds claims in very smoothly. They go into...

Experian Health could improve their strength of claim statusing with more payers that they could...

Sometimes Experian Health can be slow to respond to open cases or tickets. I have had to follow up a...

I would buy ClaimSource again. I have recommended Experian Health a couple of times for other...

For denials management, ClaimSource gives us a work queue, and we can turn certain things on or off....

When we originally implemented ClaimSource, Experian Health didn't have something we needed for...

At one time, we had a bit of an issue with some printer stuff. Additionally, there are some things...

There have been some interesting things for us this year in terms of edits and hard stops, so we are...

As far as I know, Experian Health is not dabbling with AI. They may be doing something out there,...

ClaimSource requires some knowledge in the field, but once users have that knowledge, ClaimSource is...

In our regular meetings with our client representative, or even if something comes up between those...

ClaimSource is easy to use. The filters are really intuitive. Experian Health doesn't have a lot of...

We meet regularly with our client representative from Experian Health, and they are pretty good...

We are pretty happy with the claims statusing through ClaimSource. We can pretty much get what we...

We had one issue that took a while for Experian Health to come through on. We couldn’t create bridge...

I don’t have many great things to say about Experian Health. They do a fairly decent job at giving...

Experian Health’s original implementation was kind of lackluster, so we don’t add any new products...

ClaimSource works and meets our needs. We are using it as a clearinghouse, so it submits our claims...

Experian Health doesn't deliver any new or updated technology to improve the solution's...

One of Experian Health’s downfalls is that we have to really jump through hoops to get somebody to...

The current trend suggests that Experian Health won't change. We haven’t brought to their attention...

If there are files that a payer sends that don't get picked up for some reason, Experian Health...

ClaimSource’s strength is that my team can work in one system. Epic's system is the source of truth,...

Our desired outcomes were an acceleration of cash and the ability to drive edits forward if we have...