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ClaimSource
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Dustin Cragun
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User Commentary

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Manager

Functionality and Upgrades

When we implemented ClaimSource, our leadership and staff had problems identifying a lot of the...

Nov 2022
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Manager

Functionality and Upgrades

When Experian Health came out with the ClaimSource tool, there were a lot of things that ClaimSource...

Nov 2022
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Manager

Relationship

If we have a problem, we can reach out to our account representative, and they will get it resolved....

Nov 2022
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Manager

Interfacing and Integration

We like the fast response we get with the automation in ClaimSource, and we are excited to take...

Nov 2022
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Director

Functionality and Upgrades

ClaimSource is really good, but there are a few things that we would like to do with it. For...

Oct 2022
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Director

Future Outlook

ClaimSource is getting better because we are getting more payers.

Oct 2022
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Director

Functionality and Upgrades

Our new users don't have any trouble once they get used to the system. The system is relatively easy...

Oct 2022
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Director

Relationship

When we have issues, the vendor is really good about getting back to us right away and explaining...

Oct 2022
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Director

Service and Support

There are some things on the horizon with AI and tracking that our reports could capture. It would...

Oct 2022
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Analyst/Coordinator

Implementation and Training

The people that we worked with for our ClaimSource implementation were on top of everything that we...

Sep 2022
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Analyst/Coordinator

Service and Support

We drop claims in the morning, and shortly after, they are ready to go. If there are adjustments...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Sometimes I have to send and ask for an explanation on why a claim failed or was denied by a payer...

Sep 2022
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Analyst/Coordinator

Sales and Contracting

Experian Health has been good about keeping their promises. Our contract is favorable. We are in...

Sep 2022
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Analyst/Coordinator

Relationship

We haven't needed much support because the vendor does a good job. Experian Health is responsive.

Sep 2022
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Analyst/Coordinator

Relationship

Experian Health could do a little more executive engagement. Not that we want to get hounded by our...

Sep 2022
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Manager

Relationship

I don't think that the vendor's representatives have the right level of knowledge across all of...

Aug 2022
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Manager

Other Observations & Comments

ClaimSource is a clearing house that is under the umbrella of Experian Health. The system can submit...

Aug 2022
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Manager

Relationship

The vendor offers webinars, but if there is a huge change or upgrade that will dramatically alter...

Aug 2022
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Manager

Functionality and Upgrades

As much as Experian Health tries to place the solution under the umbrella of all of their products,...

Aug 2022
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Director

Service and Support

The customer service we get for ClaimSource is amazing. We have our own support team that is only...

Aug 2022
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Director

Functionality and Upgrades

ClaimSource gets the job done. I don’t have anything negative to say; the product works great, and I...

Aug 2022
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Director

Technology

There are a couple of things that I wish were different within ClaimSource, but those things don’t...

Aug 2022
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Director

Functionality and Upgrades

ClaimSource has some limitations. The vendor is currently in development and ever evolving. When I...

Aug 2022
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Director

Implementation and Training

ClaimSource’s implementation was very well done. They were responsive and thorough. Whenever there...

Aug 2022
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Director

Functionality and Upgrades

When we moved from our previous system to ClaimSource, it was definitely an upgrade. We have more...

Aug 2022
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Director

Relationship

There is a person from Experian Health that really takes the initiative to get things resolved when...

Aug 2022
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Director

ROI / Cost (care and feeding)

The vendor charges the same every time. They let us know whether we exceed the number of claims that...

Aug 2022
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Director

Relationship

The vendor is a good partner to work with, and the communication is good on both sides. The vendor...

Aug 2022
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Director

Functionality and Upgrades

Clean claims are hard to determine. We have edits in place to stop claims, but then it comes to our...

Aug 2022
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Manager

Service and Support

I like how up-to-date Experian Health is with the technology. The knowledge that the vendor has of...

Jul 2022
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Manager

Functionality and Upgrades

I like the transparency of ClaimSource and the ease of use. There isn't a lot of questioning about...

Jul 2022
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Manager

Future Outlook

Our overall experience with the solution has been great. The system has benefitted us and helped us...

Jun 2022
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Manager

Service and Support

The vendor needs to be better about communicating when their system is down or when files that they...

Jun 2022
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Manager

Relationship

The vendor is inconsistent when it comes to putting out remittances. If there are issues with payers...

Jun 2022
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Manager

Functionality and Upgrades

The solution's reports are great, but they should have filters that we could use to drill down to a...

Jun 2022
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Manager

Functionality and Upgrades

There are a lot of messages in the system that are very technical. There are codes for edits,...

Jun 2022
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Analyst/Coordinator

Relationship

The vendor's verbiage for ClaimSource isn't exactly what was delivered. After we brought that to...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

ClaimSource is easily navigatable. The errors that we see on any claims are pretty self-explanatory....

Jun 2022
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Analyst/Coordinator

Implementation and Training

We need better training materials. The training sessions aren't bad, but once we are working by...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Experian Health doesn't necessarily charge us for everything, but they do nickel-and-dime a lot of things....

Jun 2022
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Manager

Relationship

Experian Health has a well-rounded team, and the system works really well. Our analyst is really...

Jun 2022
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Manager

Service and Support

Experian Health has a portal that we use to open up issues or tickets, and then they update the...

Jun 2022
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Director

Relationship

If something goes wrong or we need help, getting help is a bit of a challenge, but that doesn’t...

Jun 2022
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Director

Interfacing and Integration

Experian Health and the bank don't always get along. We worked with Experian Health and the bank on...

Jun 2022
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Director

Implementation and Training

We were trying to implement a certain module from Experian Health, and it was a long road to that...

Jun 2022
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Director

Technology

Overall, the product is very reliable. The claims go out, we get edits and rejections, and the...

Jun 2022
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Director

Implementation and Training

The vendor could have given us clearer instructions in the beginning to help us get a better...

May 2022
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Director

Functionality and Upgrades

Experian Health is prepared for regulatory changes, and the product works. What we need changes...

May 2022
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Director

Relationship

Experian Health is always available to me. Anytime I have a question or want to understand something...

May 2022
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(0)
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Director

Relationship

As Experian Health continues to get bigger, their individualized customer service and their ability...

May 2022
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(0)
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Director

Functionality and Upgrades

We had some challenges with one of our recent upgrades because we wanted to bring over a number of...

May 2022
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Analyst/Coordinator

Service and Support

The vendor is constantly a work in progress. One opportunity for improvement is their turnaround...

May 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Things have not gotten any better with Experian Health. We have considered moving to a different...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Because of our unique needs, we need to build a lot of custom logic, and Experian Health charges us...

May 2022
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Analyst/Coordinator

Implementation and Training

The implementation was horrible. When the vendor sold us the product, they presented it to us as an...

May 2022
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Analyst/Coordinator

Service and Support

I understand that sometimes our billers can be a little difficult in terms of what they are asking...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

If I were a biller, I would not like the platform. The vendor changed the platform because they...

May 2022
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Analyst/Coordinator

Implementation and Training

If we reach out to the vendor for training or education, they try to give us a prerecorded session....

May 2022
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Director

Functionality and Upgrades

ClaimSource is very easy to use. I like how flexible its reports are. I don't have any suggestions...

Apr 2022
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Director

Implementation and Training

Our implementation for ClaimSource was very good.

Apr 2022
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Director

Service and Support

Experian Health could be more proactive by providing better notifications. Their notifications are...

Apr 2022
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Director

Functionality and Upgrades

Experian Health works in the background. So we just work with the system. The vendor has reports...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

I don't hear any complaints about ClaimSource at all, and that is good. The system is seamless and...

Mar 2022
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VP/Other Executive

Relationship

Experian Health’s support has been fine. The support people have responded to our tickets very...

Mar 2022
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VP/Other Executive

Relationship

Experian Health is very aware of the industry standards and has solid road maps. The vendor has...

Mar 2022
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Manager

ROI / Cost (care and feeding)

After talking with our billers, I would say ClaimSource is probably Experian Health's best product....

Mar 2022
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Manager

Implementation and Training

The implementation of ClaimSource went fairly well. We did have to convert a lot of the files, and...

Mar 2022
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Manager

Service and Support

The support people are pretty good if we do have an item on our wish list that we would like to add...

Mar 2022
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Manager

ROI / Cost (care and feeding)

Our charges are pretty cut and dry. There are no hidden costs.

Mar 2022
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Manager

Service and Support

There is a ClaimSource support person that we always have little problems with. But for the most...

Mar 2022
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Director

Implementation and Training

The training was tough; during the COVID-19 crisis, the vendor's people couldn't come on-site. Once...

Mar 2022
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Manager

Relationship

We continue to have monthly meetings with Experian Health, and that is wonderful. The vendor is open...

Jan 2022
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Manager

Interfacing and Integration

With ClaimSource, we have to hold the claims in our EMR if we are waiting on the team to review...

Jan 2022
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(0)
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Manager

Service and Support

We have a great support team at Experian Health that we work with that helps us to add in updated...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

Experian Health's system is very user friendly in particular as a billing system. It is easy to...

Jan 2022
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