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ClaimSource Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Experian Health does pretty well with ongoing support. They have a whole web portal that we can go...
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Director
I am not sure that there is any new technology that Experian Health could provide. I am not sure...
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Director
Sometimes it seems like Experian Health doesn't completely understand our business. There is too...
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VP/Other Executive
We have settled on leveraging more of the applications that Experian Health has for robotic process...
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VP/Other Executive
ClaimSource is a good complement to our EMR when it comes to authorizations because ClaimSource...
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Manager
There isn't much executive involvement from Experian Health, but I do have someone from the...
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Manager
There does sometimes seem to be a lack of urgency from a support perspective. We brought a facility...
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Director
Experian Health has worked with us hand in hand. We have been very busy, and we have even more...
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Director
ClaimSource has all of the information for our claims. I would love to see a tie between what...
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Director
Experian Health’s customer service is what has us buying more products. Their customer service has...
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Director
Experian Health has supported us well through COVID-19. We had an issue where we had some claims...
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Director
We haven't really had any training since the very beginning, but the training we had was good.
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Director
The thing that probably needs the most work is the reporting. Nothing has really changed in terms of...
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Analyst/Coordinator
Experian Health's implementation and product management team is very thorough, and the team members...
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Analyst/Coordinator
One negative thing about ClaimSource is that we no longer have direct integration with one of our...
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Analyst/Coordinator
We lost one piece of our claims processor in terms of not being able to select an option as part of...
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Analyst/Coordinator
I have already seen a lot of enhancements to the product as we have been going through our...
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Analyst/Coordinator
Experian Health is working on a lot of things with us. With ClaimSource, the first thing we did for...
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Analyst/Coordinator
Experian Health does not avoid charging me for every little thing. The pricing is transaction based.
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Analyst/Coordinator
The vendor's support needs a little work. It is the area that needs the most improvement. As an...
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Analyst/Coordinator
Experian Health is the best at being proactive. The ClaimSource team is really, really good. The...
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VP/Other Executive
The technology works consistently. I got what I expected. We have had no problems with any upgrades....
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VP/Other Executive
The vendor has proposed some things that we have tried, but we aren't using those things today...
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VP/Other Executive
I have only dealt with a couple of people that work for the vendor, but our representative has...
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VP/Other Executive
The vendor's accounting department frequently makes errors, but we resolve those issues. Overall,...
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VP/Other Executive
I would definitely not buy the product again. It could be a good product, but I don’t know how many...
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VP/Other Executive
If everything lines up in a straight line in the product, we get the outcomes. But if there is ever...
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VP/Other Executive
The product is a claim scrubbing system. When a claim hits the edit step, it gets sent back to our...
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VP/Other Executive
We have received about 70% of our money’s worth from the product. We have worked through a lot of...
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VP/Other Executive
We have been working to get attachments up and live at our organization for a while. The vendor has...
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VP/Other Executive
I wanted to give the vendor the benefit of the doubt. Over time, problems get smoothed out, but we...
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VP/Other Executive
My billers are very unhappy with the training they have received. I wasn’t here when the training...
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Manager
Experian Health is very good in terms of being hands on because we have regular meetings with them....
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Manager
The vendor has a dashboard that gives us all the updates that are coming out, and the vendor is very...
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Manager
One area the vendor could improve relates to checks and balances. I would like to see more automatic...
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Manager
I like everything about the product. It is user friendly, and I like the fact that I can open cases...
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Director
The product is pretty good in terms of supporting our integration goals. The claims processing is...
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Director
When it comes to the vendor keeping all of their promises, sometimes things just take longer than...
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Director
Experian Health's COVID-19 support has been pretty good. When it comes to the quality of ongoing...
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Director
I have no idea who the Experian Health executives are. They have never reached out to us in any...
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Director
Within the next 12 months, my satisfaction will be better because of the upgrade. Right now,...
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Manager
I am not the main user of ClaimSource, but I can say that it is very user friendly. Experian Health...
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Manager
I haven’t had much interaction with Experian Health as it relates to COVID-19. I do know that they...
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VP/Other Executive
We have a very good relationship with our representative. I am a person who will call a spade a...
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VP/Other Executive
We get double charged for drug checking that goes through the claim scrubber. Then we hit the edit...
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VP/Other Executive
I have an issue with the contracting. The vendor has a bad business model with the contracting. It...
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VP/Other Executive
A lot of Experian Health's products overlay each other. The vendor is using the same pipeline and...
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VP/Other Executive
The vendor is filling the gap in the core systems when it comes to the clearinghouse systems. The...
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Director
Experian Health has flexibility, nimbleness, and a basic understanding of claims and billing. Even...
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Director
We have had a few fights with the vendor. They have kept up with the speed of changes, which have...
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Director
We are cooking with gas due to one of our upgrades, and it has made life much easier. Whenever I...
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Director
Experian Health needs to improve when it comes to their project managers. There was some sexist...
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Director
The ongoing phone and web support has gotten really terrible. The issues portal is dreadful. And the...
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VP/Other Executive
The ClaimSource product is one of the best because it helps with registration. We also see...
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VP/Other Executive
The ClaimSource system has an automated authorization piece, and I really think that is a weakness....
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VP/Other Executive
We don't have a robust patient financial record. That is what we want. It would include self-pay...
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VP/Other Executive
In terms of driving tangible outcomes, our claims acceptance rate is at an all-time high. I would...
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VP/Other Executive
The vendor's implementation services were very supportive. In terms of ongoing training, they...
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VP/Other Executive
Experian Health's support people are really good. They are available. They come on-site when we ask...
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VP/Other Executive
We are working on making prior authorization more automated with Experian Health. The automation...
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VP/Other Executive
We have had some issues with the electronic authorization piece. It could do a better job of...
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VP/Other Executive
I don't feel like the eligibility and claims features are related because they kind of act like...
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VP/Other Executive
I have seen nothing different from the vendor during COVID-19. I have been here for many years and...
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VP/Other Executive
We don't always know when the product has been updated. Then we get charged for that. It isn't easy...
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VP/Other Executive
We have touched base with the vendor regularly. That is just because we don't have any issues. We...
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Analyst/Coordinator
We are working on an electronic attachment with Experian Health. Electronic attachments could be...
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Analyst/Coordinator
I would say the product works better than any other product out there. I know there are some users...
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Analyst/Coordinator
Experian Health is always moving and changing. We have regular meetings with them. We support them...
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Analyst/Coordinator
I waver on whether Experian keeps all their promises. I won’t say no, but I won’t say yes. Some...
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Analyst/Coordinator
From a support perspective, if we have issues with anything, Experian Health is very responsive and...
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Manager
The thing that makes Experian Health stand out is their response time. They aren't a vendor that...
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Manager
One thing that would make things easy for us with today's market would be the ability to reject or...
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Manager
Experian Health is on the front end of knowing what is changing and happening within the market and...
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Manager
To the best of their ability, the vendor keeps their promises. They don't typically make promises...
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Manager
I don't really get anything from Experian Health regarding the the COVID-19 crisis. Our other vendor...
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Manager
I probably would not buy from Experian Health again. They keep their promises about 50% of the time....
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Manager
Experian Health really pushed ClaimSource on us. We were on another product from Experian Health...
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Manager
We have put in tickets with the vendor’s support several times, and we have had to reach out to the...
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Manager
We are still using ClaimSource, and I am still not 100% thrilled with it. The reporting is...
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Manager
ClaimSource is not very user friendly. It has some good things, but certain things aren't out front...
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Manager
I don't really see any additional training from Experian Health. I don't feel like they really do...
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Analyst/Coordinator
ClaimSource is okay. Experian Health has a new platform as of a few years ago that we aren't a fan...
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Analyst/Coordinator
Almost everything is okay in the system, but the physicians don't like how some things take a long...
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Analyst/Coordinator
The things that frustrate us are constant. But in Experian Health’s defense, they are trying to make...
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Analyst/Coordinator
Experian Health is okay in their relationship with us. The relationship is hit and miss; sometimes...
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Analyst/Coordinator
ClaimSource’s overall platform could be a lot more computer savvy for those people who want to...
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Director
When we have any issues, we can get ahold of Experian Health and get things worked out. Experian...
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Director
I look at the dashboards in ClaimSource pretty much daily, and I use their clean claims feature to...
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Analyst/Coordinator
I have only ever had to reach out to the vendor a few times, and when I have, I have gotten a call...
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Analyst/Coordinator
The product quality is good, but we have underused Experian Health's technology with ClaimSource. A...
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Analyst/Coordinator
I don't have anything negative to say about Experian Health. The issue really just comes down to...
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Analyst/Coordinator
Experian Health offers EDI 278N connectivity to a multitude of payers, and we certainly use that...
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Director
I am a huge fan of ClaimSource and Experian Health. Quite honestly, I think the vendor knows what...
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Director
We have had a couple of holdouts where we haven't gotten the remittances and bytes into ClaimSource....
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Director
The solution is web based, and that is probably the vendor's only downfall. The solution gets a...
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Director
We really don’t have an issue getting what we need. The responsiveness is what leads to issues. I...
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Director
I feel like the outcomes we get are because of what we are doing on our end. We are lucky that we...
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Manager
I am not sure whether we would buy the system again because we have had some bumpy roads, especially...
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Manager
We have found that the vendor has been quick to approach and take our concerns promptly. We don’t...
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Manager
The vendor nickel-and-dimed. Under our original agreement, we got a really good deal because we...
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Manager
We absolutely love the ClaimSource product. We struggle with the other products though. From my...
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Analyst/Coordinator
I really haven’t had any issues. ClaimSource has been very quiet, and quiet is always good. It is...
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Manager
If there is something that we can’t accommodate in our system, the vendor is really good about...
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Manager
If the vendor is getting new payers, they send out a notification saying that they are going to get...
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Manager
I give the vendor a high score for their implementation services because we do get constant...
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Manager
We have received our money’s worth because the vendor is quick at getting new edits put in place for...
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Manager
If the decision were up to me, I would purchase the system again because of where the vendor is and...
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Manager
The vendor came on-site and provided training, but there were a lot of unanswered questions from our...
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Manager
The system does work, and it is integrated. We are just working through some minor hiccups. We have...
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Manager
Ease of use is one thing, but our end users understanding the system is another thing. We don't have...
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Manager
The system is definitely meeting our functionality needs. I have a great interaction with the system...
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Manager
The vendor has done very well in delivering new technology that meets my needs. The vendor usually...
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Manager
The notifications we get from the vendor are proactive in letting us know what is happening. The...
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Manager
We want to make sure that we are getting correct eligibility and that our claims are getting sent...
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Manager
ClaimSource works well for us. Experian Health has a good working relationship with the other...
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Manager
Experian Health is okay until we have to open a ticket. When we submit a ticket sometimes, they...
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