ClaimSource
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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Director

The vendor could have given us clearer instructions in the beginning to help us get a better...

May 2022
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Director

Experian Health is prepared for regulatory changes, and the product works. What we need changes...

May 2022
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Director

Experian Health is always available to me. Anytime I have a question or want to understand something...

May 2022
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Director

As Experian Health continues to get bigger, their individualized customer service and their ability...

May 2022
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Director

We had some challenges with one of our recent upgrades because we wanted to bring over a number of...

May 2022
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Analyst/Coordinator

The vendor is constantly a work in progress. One opportunity for improvement is their turnaround...

May 2022
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Analyst/Coordinator

Things have not gotten any better with Experian Health. We have considered moving to a different...

May 2022
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Analyst/Coordinator

Because of our unique needs, we need to build a lot of custom logic, and Experian Health charges us...

May 2022
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Analyst/Coordinator

The implementation was horrible. When the vendor sold us the product, they presented it to us as an...

May 2022
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Analyst/Coordinator

I understand that sometimes our billers can be a little difficult in terms of what they are asking...

May 2022
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Analyst/Coordinator

If I were a biller, I would not like the platform. The vendor changed the platform because they...

May 2022
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Analyst/Coordinator

If we reach out to the vendor for training or education, they try to give us a prerecorded session....

May 2022
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Director

ClaimSource is very easy to use. I like how flexible its reports are. I don't have any suggestions...

Apr 2022
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(0)
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Director

Our implementation for ClaimSource was very good.

Apr 2022
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Director

Experian Health could be more proactive by providing better notifications. Their notifications are...

Apr 2022
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Director

Experian Health works in the background. So we just work with the system. The vendor has reports...

Apr 2022
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VP/Other Executive

I don't hear any complaints about ClaimSource at all, and that is good. The system is seamless and...

Mar 2022
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VP/Other Executive

Experian Health’s support has been fine. The support people have responded to our tickets very...

Mar 2022
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VP/Other Executive

Experian Health is very aware of the industry standards and has solid road maps. The vendor has...

Mar 2022
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Manager

After talking with our billers, I would say ClaimSource is probably Experian Health's best product....

Mar 2022
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Manager

The implementation of ClaimSource went fairly well. We did have to convert a lot of the files, and...

Mar 2022
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Manager

The support people are pretty good if we do have an item on our wish list that we would like to add...

Mar 2022
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Manager

Our charges are pretty cut and dry. There are no hidden costs.

Mar 2022
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Manager

There is a ClaimSource support person that we always have little problems with. But for the most...

Mar 2022
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Director

The training was tough; during the COVID-19 crisis, the vendor's people couldn't come on-site. Once...

Mar 2022
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Manager

We continue to have monthly meetings with Experian Health, and that is wonderful. The vendor is open...

Jan 2022
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Manager

With ClaimSource, we have to hold the claims in our EMR if we are waiting on the team to review...

Jan 2022
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Manager

We have a great support team at Experian Health that we work with that helps us to add in updated...

Jan 2022
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Manager

Experian Health's system is very user friendly in particular as a billing system. It is easy to...

Jan 2022
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Manager

The vendor does a lot of their upgrades during nighttime hours so that they don't affect us. Every...

Dec 2021
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Manager

I get to deal directly with people who can make changes to the solution. That is awesome. I love it.

Dec 2021
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Manager

For the initial training for ClaimSource, we had people on-site, and that was wonderful. But there...

Dec 2021
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Manager

Our outstanding ticket issues don't seem to get resolved in a timely manner. We have tickets that...

Nov 2021
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Manager

With some of the vendor's products, we have a flat fee for many claims. If we exceed that number of...

Nov 2021
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Manager

Overall, I am really happy with Experian Health. Our implementation was fine, and our training...

Nov 2021
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Analyst/Coordinator

As far as product quality goes, Experian Health is doing a lot more reporting for us to be able to...

Sep 2021
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Analyst/Coordinator

Experian Health needs to work on better communication with some of their technology. When we send...

Sep 2021
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Analyst/Coordinator

Experian Health is great with proactive service. We actually have calls with them on a regular...

Sep 2021
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Director

We are happy with ClaimSource and the version that we upgraded to. It is the Cadillac of versions....

Aug 2021
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Director

We have regular meetings with Experian Health to discuss our system, and they keep us updated about...

Aug 2021
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Director

My staff struggles with ClaimSource because the vendor sends claims back with edits that my staff...

Aug 2021
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Manager

The ClaimSource implementation was not a smooth transition at all. We had an issue with one of the...

Aug 2021
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Manager

We just use ClaimSource to submit claims. We have our own in-house software that we use to create...

Aug 2021
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Manager

I don’t like the vendor’s portal for opening up tickets. It is not straightforward, and it is...

Aug 2021
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Manager

We are trying to send out secondary claims to Experian Health. They get the remittances, and they...

Aug 2021
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Manager

Our experience with ClaimSource has not been as good as I had hoped it would be. A year from now, I...

Aug 2021
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Manager

One of the things that we find frustrating is we are waiting for our remittances to come through...

Aug 2021
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Manager

There is a functionality in ClaimSource where we can click on certain remittances and see the whole...

Aug 2021
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Manager

There was an occasion recently where we tried to get into the software, and it wasn’t available. I...

Aug 2021
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Director

ClaimSource is amazing. Its individual work cues are really nice. They are easy to build and customize....

Aug 2021
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Director

We can pull up an electronic copy of each claim in ClaimSource and have remittance advice on the...

Aug 2021
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Director

We have had significant success with denials in ClaimSource. The denied claims go right to the...

Aug 2021
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Analyst/Coordinator

Experian Health doesn't charge us for ERA, so it is a fair statement to say that they don't charge...

Aug 2021
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Analyst/Coordinator

We still get legacy reporting from Experian Health that I would probably rather see a standardized...

Aug 2021
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Analyst/Coordinator

The executive involvement is good because Experian Health is engaged pretty heavily with my...

Aug 2021
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Analyst/Coordinator

I would tell Experian Health and any other company that gets big to make sure they focus on customer...

Aug 2021
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Manager

ClaimSource gets our claims to the correct payers relatively fast. The edits that Experian Health...

Aug 2021
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Manager

ClaimSource could do better. The system struggles to find what people are looking for, so we have to...

Aug 2021
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Director

Experian Health's services, support, and implementation are very hands on. We have never felt like...

Aug 2021
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Director

ClaimSource is working exactly as claims software is supposed to. The software is very easy to...

Aug 2021
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Director

ClaimSource has a denials management piece that users can contract for, and because of that, we are...

Aug 2021
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Director

I don’t think we have had any upgrades from Experian Health because the upgrades have not been...

Aug 2021
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(0)
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Director

We have looked at other solutions, but the pricing was much higher. The implementation was...

Aug 2021
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(0)
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Manager

Experian Health has been very helpful. They have a good support system. We have recurring meetings...

Aug 2021
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(0)
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Manager

During our go-live with Experian Health, we had some struggles with integrating with our EMR vendor....

Aug 2021
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Manager

Any time that we have had an issue, like a challenge with our build or a regulation change, we have...

Aug 2021
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Manager

We have always had positive outcomes with Experian Health. Our clean-claim rate is definitely higher...

Aug 2021
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Manager

When we decided to move to another EMR, we also decided to move to ClaimSource. Experian Health...

Aug 2021
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Manager

My team loves ClaimSource. We had nothing bad to say about the DSG system, and ClaimSource is just...

Aug 2021
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Manager

The vendor relationship with Experian Health has gone well. Unfortunately, COVID-19 has changed the...

Aug 2021
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Analyst/Coordinator

If I have a problem, I can either call Experian Health or open up a ticket, Within 10 minutes I...

Jul 2021
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Analyst/Coordinator

Vendor executive involvement is not as good because the only time that we would get the executives...

Jul 2021
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Analyst/Coordinator

I would rate our training for ClaimSource even higher than the highest score if I were allowed to....

Jul 2021
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(0)
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Analyst/Coordinator

Experian Health is really good at delivering new technology.

Jul 2021
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Director

On our last upgrade, I didn’t have a good experience with our Experian Health contact. We...

Jul 2021
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Director

During the last Experian Health upgrade, our project manager tried to coerce me into giving up...

Jul 2021
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Director

ClaimSource continues to be a cool product. Experian Health's support staff is wonderful. Their...

Jul 2021
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Director

From the very first day, the vendor's representatives and the people who helped us get set up were...

Jul 2021
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Director

We are working with Experian Health to attach more files like medical records or load an EOB if we...

Jul 2021
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Director

We have been with Experian Health for a long time, and we have some great connections. I can just...

Jul 2021
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Director

In all the years I have worked with Experian Health, I have never lost one minute of sleep at night...

Jul 2021
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Analyst/Coordinator

I can't think of a lot of good experiences that I have had with Experian Health.

Jul 2021
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Director

Experian Health has reports that are canned, and users can also create their own. There are still...

Jul 2021
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Director

The only critique I have about ClaimSource is regarding their time-out function on the program. I...

Jul 2021
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(0)
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Analyst/Coordinator

There is always room for improvement. We go through waves with Experian Health. Right now, things...

Jul 2021
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Analyst/Coordinator

My contact person for ClaimSource support is fairly good, and if I reach out directly to that...

Jul 2021
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Manager

We love ClaimSource. We like that it is easy to use, and if we see any patterns in denials, we can...

Jun 2021
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Manager

A while ago, an organization came out with some different rules. When we contacted Experian Health,...

Jun 2021
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Manager

Experian Health was very thorough and detailed in their training. Everything went well with the...

Jun 2021
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Manager

During the implementation, Experian Health's people were very thorough and knowledgeable. Everyone...

Jun 2021
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Manager

In terms of product quality, we like what we see. We haven’t had any issues that we have had to...

Jun 2021
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Manager

With our old vendor, we did have direct data entry that was integrated, but with Experian Health, it...

Jun 2021
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Manager

I would give Experian Health the highest score for support because we meet with them regularly. If...

Jun 2021
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Manager

I would recommend Experian Health to anyone, and I have recommended them to other peers. I would...

Jun 2021
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Manager

We got demos for a few different products and found ClaimSource to be a little bit more user...

Jun 2021
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Analyst/Coordinator

The training for ClaimSource has all been internal with our staff. There haven’t really been any issues....

Jun 2021
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Analyst/Coordinator

Experian Health has great products. But there are issues with the connections to the acute web with...

Jun 2021
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Manager

ClaimSource is completely different from what we used to use. ClaimSource is more user friendly, and...

May 2021
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Manager

What the vendor doesn’t offer is for a superuser to oversee work queues that the other staff members...

May 2021
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Manager

Experian Health really cares what we think about their product. They really try their best to keep...

May 2021
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Manager

When we open tasks through the vendor's website, we sometimes don’t hear back. Some of our cases go...

May 2021
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Manager

I have no complaints about the solution. It is basically a file transfer system, and as long as the...

May 2021
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Director

I love Experian Health's service. They have a phenomenal reporting package that they are expanding....

May 2021
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Director

One area that Experian Health could better support organizations in would be with TINs. The TIN area...

May 2021
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Director

I can always call or email my salesperson, and they can escalate issues or find the right people and...

May 2021
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Director

Our implementation was a phenomenal experience for us, and our implementation team was great. The...

May 2021
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Analyst/Coordinator

I think that ClaimSource is very good. It is easy to use, and it allows us to see our claims go out...

May 2021
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Analyst/Coordinator

ClaimSource interfaces well with the EMR that we are on right now. We have more access to see the...

May 2021
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Analyst/Coordinator

When I have questions or concerns, Experian Health responds pretty quickly. During our...

May 2021
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Analyst/Coordinator

We looked at several other solutions before choosing ClaimSource, and we looked at several different...

May 2021
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(0)
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Analyst/Coordinator

The person that I work with at Experian Health has power. They know what to do to get the job done.

May 2021
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Analyst/Coordinator

Experian Health has a fabulous implementation team. We could have as many calls with them as we...

May 2021
||
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