ClaimSource
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Functionality and Upgrades

When we implemented ClaimSource, our leadership and staff had problems identifying a lot of the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When Experian Health came out with the ClaimSource tool, there were a lot of things that ClaimSource...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If we have a problem, we can reach out to our account representative, and they will get it resolved....

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We like the fast response we get with the automation in ClaimSource, and we are excited to take...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

ClaimSource is really good, but there are a few things that we would like to do with it. For...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

ClaimSource is getting better because we are getting more payers.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our new users don't have any trouble once they get used to the system. The system is relatively easy...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we have issues, the vendor is really good about getting back to us right away and explaining...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There are some things on the horizon with AI and tracking that our reports could capture. It would...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The people that we worked with for our ClaimSource implementation were on top of everything that we...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We drop claims in the morning, and shortly after, they are ready to go. If there are adjustments...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sometimes I have to send and ask for an explanation on why a claim failed or was denied by a payer...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

Experian Health has been good about keeping their promises. Our contract is favorable. We are in...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We haven't needed much support because the vendor does a good job. Experian Health is responsive.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Experian Health could do a little more executive engagement. Not that we want to get hounded by our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't think that the vendor's representatives have the right level of knowledge across all of...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

ClaimSource is a clearing house that is under the umbrella of Experian Health. The system can submit...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor offers webinars, but if there is a huge change or upgrade that will dramatically alter...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

As much as Experian Health tries to place the solution under the umbrella of all of their products,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The customer service we get for ClaimSource is amazing. We have our own support team that is only...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

ClaimSource gets the job done. I don’t have anything negative to say; the product works great, and I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

There are a couple of things that I wish were different within ClaimSource, but those things don’t...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

ClaimSource has some limitations. The vendor is currently in development and ever evolving. When I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

ClaimSource’s implementation was very well done. They were responsive and thorough. Whenever there...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When we moved from our previous system to ClaimSource, it was definitely an upgrade. We have more...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There is a person from Experian Health that really takes the initiative to get things resolved when...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor charges the same every time. They let us know whether we exceed the number of claims that...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is a good partner to work with, and the communication is good on both sides. The vendor...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Clean claims are hard to determine. We have edits in place to stop claims, but then it comes to our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I like how up-to-date Experian Health is with the technology. The knowledge that the vendor has of...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the transparency of ClaimSource and the ease of use. There isn't a lot of questioning about...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Our overall experience with the solution has been great. The system has benefitted us and helped us...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor needs to be better about communicating when their system is down or when files that they...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is inconsistent when it comes to putting out remittances. If there are issues with payers...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution's reports are great, but they should have filters that we could use to drill down to a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are a lot of messages in the system that are very technical. There are codes for edits,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor's verbiage for ClaimSource isn't exactly what was delivered. After we brought that to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

ClaimSource is easily navigatable. The errors that we see on any claims are pretty self-explanatory....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We need better training materials. The training sessions aren't bad, but once we are working by...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Experian Health doesn't necessarily charge us for everything, but they do nickel-and-dime a lot of things....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Experian Health has a well-rounded team, and the system works really well. Our analyst is really...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Experian Health has a portal that we use to open up issues or tickets, and then they update the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If something goes wrong or we need help, getting help is a bit of a challenge, but that doesn’t...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Experian Health and the bank don't always get along. We worked with Experian Health and the bank on...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We were trying to implement a certain module from Experian Health, and it was a long road to that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Overall, the product is very reliable. The claims go out, we get edits and rejections, and the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor could have given us clearer instructions in the beginning to help us get a better...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Experian Health is prepared for regulatory changes, and the product works. What we need changes...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Experian Health is always available to me. Anytime I have a question or want to understand something...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

As Experian Health continues to get bigger, their individualized customer service and their ability...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We had some challenges with one of our recent upgrades because we wanted to bring over a number of...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor is constantly a work in progress. One opportunity for improvement is their turnaround...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Things have not gotten any better with Experian Health. We have considered moving to a different...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Because of our unique needs, we need to build a lot of custom logic, and Experian Health charges us...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The implementation was horrible. When the vendor sold us the product, they presented it to us as an...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I understand that sometimes our billers can be a little difficult in terms of what they are asking...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If I were a biller, I would not like the platform. The vendor changed the platform because they...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

If we reach out to the vendor for training or education, they try to give us a prerecorded session....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

ClaimSource is very easy to use. I like how flexible its reports are. I don't have any suggestions...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Our implementation for ClaimSource was very good.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Experian Health could be more proactive by providing better notifications. Their notifications are...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Experian Health works in the background. So we just work with the system. The vendor has reports...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I don't hear any complaints about ClaimSource at all, and that is good. The system is seamless and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Experian Health’s support has been fine. The support people have responded to our tickets very...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Experian Health is very aware of the industry standards and has solid road maps. The vendor has...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

After talking with our billers, I would say ClaimSource is probably Experian Health's best product....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The implementation of ClaimSource went fairly well. We did have to convert a lot of the files, and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The support people are pretty good if we do have an item on our wish list that we would like to add...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Our charges are pretty cut and dry. There are no hidden costs.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

There is a ClaimSource support person that we always have little problems with. But for the most...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The training was tough; during the COVID-19 crisis, the vendor's people couldn't come on-site. Once...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We continue to have monthly meetings with Experian Health, and that is wonderful. The vendor is open...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

With ClaimSource, we have to hold the claims in our EMR if we are waiting on the team to review...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have a great support team at Experian Health that we work with that helps us to add in updated...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Experian Health's system is very user friendly in particular as a billing system. It is easy to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles