ClaimSource Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Value

We started to do some updates for ClaimSource, and the vendor has been relatively good about not...

Feb 2024
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Director

Operations, Product

I like that the system is user friendly. I train people on the system all the time, and people pick...

Feb 2024
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Director

Relationship, Product

The system is customizable. I have more claim edits in ClaimSource than I will ever put in our EMR...

Feb 2024
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Director

Operations, Product, Value

The hardest thing about using the system is that when we have payers who pay us on paper remits...

Feb 2024
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Director

Product

We would like the vendor to offer an option for us to send a variety of documents along with our...

Feb 2024
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Director

Product

With the claim edits in the system, the details that come back are pretty broad. That helps us catch...

Feb 2024
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Director

Relationship, Operations

We would like to have more meetings with Experian Health in the future, but we can't meet with them...

Feb 2024
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Director

Culture, Value

Experian Health charges us for breathing, and their invoicing is terrible. We found out they had...

Jan 2024
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Director

Product

ClaimSource’s reporting tools are good. For instance, the portal is beneficial, and the reporting...

Jan 2024
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Director

Relationship

Experian Health’s biggest hurdle is their customer service. It is terrible and almost nonexistent,...

Jan 2024
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Director

Product

The biggest thing that Experian Health needs to offer is more QA, such as automated notifications of...

Jan 2024
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Director

Relationship

Every time we get into a complaint about something that has happened or gone wrong in ClaimSource,...

Jan 2024
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Director

Culture

Experian Health is not very willing to do anything for training purposes unless it involves trying...

Jan 2024
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Director

Product

ClaimSource’s integration works with everything. I don’t know whether Experian Health cares about...

Jan 2024
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Director

Relationship

Experian Health allows or encourages conversations to happen with their senior-level people.

Jan 2024
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Director

Operations

Our implementation with Experian Health went well, and we got through it. The vendor has been very...

Jan 2024
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Director

Product

The claim status in ClaimSource is helpful to us, as is the fact that it is in a readable format. It...

Jan 2024
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Director

Operations

Experian Health has many different members doing their implementation, and because they have so many...

Jan 2024
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Director

Relationship, Value

I would highly recommend Experian Health to any organization. They are really good and have really...

Jan 2024
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Director

Relationship

We don't have many issues with Experian Health. They are pretty easy to work with, and they get us...

Jan 2024
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Director

Product

One core strength of the product is the flexibility that we have to customize things in it. When...

Jan 2024
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Director

Product

If we need to delete a claim, we have to actually go in and open that claim before we can delete it....

Jan 2024
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Director

Relationship

Experian Health's ticket system delays things quite a bit. In the past, we were able to go directly...

Jan 2024
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Director

Relationship, Operations, Product

We have been very happy with the ClaimSource product. ClaimSource was missing a presubmission...

Jan 2024
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Director

Loyalty, Product

The vendor has a new tool that uses machine learning, and it is technically AI. It takes all our...

Jan 2024
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Director

Loyalty, Product

We have a lot of health insurance companies that are returning eligibility issues to us, so there...

Jan 2024
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Director

Relationship, Product

With the product, we can put a lot of edits in that stop our claims before they go out the door. To...

Jan 2024
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Analyst/Coordinator

Operations, Product

ClaimSource is very user friendly and not overly complicated. I like the layout and ease of use.

Jan 2024
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Analyst/Coordinator

Product

ClaimSource could be improved in the way the reports are set up. I would like to see an easier way...

Jan 2024
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Manager

Product

Remittance management is pretty good in ClaimSource. I wish the system could work with every vendor,...

Dec 2023
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Manager

Product

When a claim has an error, we would like to be able to click on that error and have the system bring...

Dec 2023
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Manager

Relationship

If we put in a ticket that the vendor doesn't understand, they will call us. We have another vendor...

Dec 2023
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Analyst/Coordinator

Value

There is a third-party company called Zellis that several payers are using. Zellis and Experian...

Dec 2023
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Analyst/Coordinator

Loyalty

Sometimes, the claim statuses can be a bit unclear. More information is needed sometimes. There is...

Dec 2023
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Analyst/Coordinator

Product

ClaimSource is really easy to navigate. It's really easy to find all the claims for a particular...

Dec 2023
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Analyst/Coordinator

Relationship

A lot of times, when the system's having difficulty, Experian Health sends out an email after the...

Dec 2023
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Analyst/Coordinator

Product

I like ClaimSource in general. I like all the features, it’s easy to read, it's easy to navigate....

Dec 2023
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Analyst/Coordinator

Relationship

Our posters are having a little bit more difficulty in getting remits and that kind of thing, but...

Dec 2023
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Analyst/Coordinator

Product

The product has multiple reports and multiple options and different ways you can break it down....

Dec 2023
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Analyst/Coordinator

Operations

There are no upgrades because the product is web based. For our initial implementation with Experian...

Dec 2023
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Analyst/Coordinator

Relationship

Experian Health is good at notifying us when there is a problem. Experian Health doesn't always...

Dec 2023
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Analyst/Coordinator

Product

ClaimSource supports our basic needs. We primarily use it to get claims out the door and get...

Dec 2023
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Analyst/Coordinator

Relationship

The only thing I have ever used is Experian Health’s ticketing system. My satisfaction is based on...

Dec 2023
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Analyst/Coordinator

Loyalty, Value

ClaimSource is fine at driving tangible outcomes. It is not fabulous. I haven't seen Experian Health...

Dec 2023
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Analyst/Coordinator

Operations

I would be interested in hearing about new initiatives and technology from Experian Health without...

Dec 2023
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Analyst/Coordinator

Product

For claim statuses, there are some that don't get linked correctly, or get incorrect information in...

Dec 2023
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Analyst/Coordinator

Product, Value

ClaimSource is really good at catching things that billers weren't catching in the past. It's great...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

I still have regular calls with Experian Health. They've been really good about ongoing training,...

Dec 2023
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Analyst/Coordinator

Relationship

Experian Health is really quick to bring in other people within programming, or within other...

Dec 2023
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Manager

Relationship, Product

It takes forever for us to do claim statuses in ClaimSource. That is a struggle. We can't get...

Dec 2023
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Director

Product, Value

I like ClaimSource very much. It is very good with denials. The vendor has a pretty robust reporting...

Dec 2023
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Director

Culture, Operations

In terms of remittance management, we have had some delays, and the vendor hasn't been able to...

Dec 2023
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Director

Culture

Our contracting process with the vendor wasn't good. The person who did our contracting didn't sell...

Dec 2023
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Director

Culture, Relationship

It would be great if the vendor could tell us what they notice about our claims because they are...

Dec 2023
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Manager

Relationship

Experian Health is great. The team is absolutely awesome. I can't find any faults. Experian Health...

Oct 2023
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Manager

Product, Value

Our billers don’t even have to log in to ClaimSource because it is seamlessly integrated with our...

Oct 2023
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Manager

Relationship, Product

Sometimes when we get the CRD files back and there is an error, like a front-end error that is 5010...

Oct 2023
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Manager

Relationship

When we open a case with the Experian Health customer support team, they are very proactive, so we...

Oct 2023
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Director

Operations

Experian Health’s implementation process is one of the best things they do. A project manager is...

Sep 2023
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Director

Loyalty

The organization is going to replace ClaimSource with a different product that an area of the...

Sep 2023
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Director

Culture, Loyalty, Value

We were looking for a robust EDI solution, especially one that had really good reports, and that is...

Sep 2023
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Director

Product, Value

I love that I have claim history inside of my EDI solution. I can go back multiple years, look at a...

Sep 2023
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VP/Other Executive

Culture

An initiative took place a while ago related to a workflow process, and the vendor indicated...

Sep 2023
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VP/Other Executive

Operations

There is not a lot of training needed because most of our users don’t have to use things through...

Sep 2023
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VP/Other Executive

Relationship

Experian Health does a good job giving us instructions and information for integration, but they are...

Sep 2023
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VP/Other Executive

Product

For the handful of folks that use the product, the ease of use could be improved with a better UI...

Sep 2023
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VP/Other Executive

Loyalty, Product

As long as the vendor continues to manage our claims and our front-end, real-time eligibility...

Sep 2023
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VP/Other Executive

Relationship

Experian Health’s support team is reactive rather than proactive. They wait for us to identify an...

Sep 2023
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VP/Other Executive

Relationship

It would be good for Experian Health to run routine status checks. They should do that every...

Sep 2023
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VP/Other Executive

Culture, Relationship

With Experian Health, we can contact someone who is empowered to help us if we push hard enough. We...

Sep 2023
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VP/Other Executive

Culture

For others considering Experian Health, my biggest advice is to keep the scope of work...

Sep 2023
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Director

Relationship, Operations

Experian Health's tools are really good. We are getting a good, clean claim rate. The vendor is able...

Sep 2023
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Director

Relationship

When the system's claims status tool works, it is okay. However, we relied on the vendor to make...

Sep 2023
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Director

Relationship

Payers are always changing the game that we play, but Experian Health does a good job of keeping us...

Sep 2023
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Director

Value

Our denial rates are relatively low compared to other health organizations. Our clean claim rate is...

Sep 2023
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Director

Product

The system's reporting tools aren't very intuitive, but our staff members are able to jump in and...

Sep 2023
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Director

Relationship

Experian Health is part of our remittance management scheme, but we have found other solutions with...

Sep 2023
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VP/Other Executive

Relationship, Product

ClaimSource is a really solid product. We have incorporated Experian Health’s front-end edits and...

Aug 2023
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VP/Other Executive

Relationship

We are looking for more automation with certain state workers' comp claims. We believe Experian...

Aug 2023
||
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VP/Other Executive

Loyalty

We selected Experian Health because of their strength in the market and the number of clients that...

Aug 2023
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Analyst/Coordinator

Relationship

Experian Health doesn’t engage with us very much at all. They are kind of out of sight and out of...

Aug 2023
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Director

Relationship, Product

This product is one less thing we have to worry about. It just runs. We have some issues with...

Aug 2023
||
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Director

Relationship, Value

When we contracted with the vendor, the pricing was much better than that of other vendors. I doubt...

Aug 2023
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Director

Operations, Product

It is not like claims get lost, and Experian Health has good processes and support. We can count on...

Aug 2023
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Director

Relationship

The vendor constantly transmits claims to payers. We came to the end of our fiscal year, and we had...

Aug 2023
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Director

Product

Whatever we need with integration, we can get it, or Experian Health can help us get it. When we...

Aug 2023
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Director

Loyalty, Product

There is a new predictive denials piece that we are hoping to go live with, and it is part of...

Aug 2023
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Director

Relationship, Product

Previously, one of the claims clerks reached out because they thought they saw a problem with a...

Aug 2023
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Manager

Culture, Relationship, Value

Experian Health has done a good job of working with us on extra charges and being transparent about...

Aug 2023
||
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Manager

Relationship, Product

The reporting and analytics options available in the system are pretty robust, and Experian Health...

Aug 2023
||
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Manager

Relationship, Product

When we are dealing with ClaimSource, we have to send claims to payers and receive remittances and...

Aug 2023
||
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Manager

Relationship

The vendor is really good about meeting with us when we need them to and responding to us when we...

Aug 2023
||
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Manager

Operations

There are some problems with the filtering in ClaimSource. I have had to do training classes for our...

Aug 2023
||
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Director

Operations

ClaimSource is a good tool. We had a good implementation process, and ClaimSource brought added...

Jun 2023
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Director

Relationship, Operations

The only thing I would say to someone looking at Experian Health or any other vendor is to challenge...

Jun 2023
||
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Director

Product

We have had a few questions relating to ClaimSource’s remittance management; it has just been a more...

Jun 2023
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Director

Loyalty

When we were looking at vendors, we really liked what we saw from Experian Health from a claims and...

Jun 2023
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(0)
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Director

Relationship

Every time there is a new upgrade, regulation, or way to get claims paid, Experian Health is very on...

Jun 2023
||
(0)
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Director

Relationship

There is a lot of payer disconnect, and we always have to email or open up a ticket with Experian...

Jun 2023
||
(0)
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Director

Product

ClaimSource is a brand-new system. It has all the bells and whistles, and it is a little tedious....

Jun 2023
||
(0)
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Director

Operations

I love Experian Health’s training. Even though we are a few years in, they still offer some...

Jun 2023
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Director

Product

ClaimSource works, but not the way it was presented. There are some things we have little kinks...

Jun 2023
||
(0)
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Director

Relationship

When Experian Health assigns one of our tickets to someone, the vendor isn’t aware of whether the...

Jun 2023
||
(0)
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Director

Relationship

It sometimes takes Experian Health a little longer than other vendors to give us the support that we...

May 2023
||
(0)
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Director

Relationship, Product

I would like to see more automation from ClaimSource when it comes to doing bad debt write-offs and...

May 2023
||
(0)
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Director

Operations

The initial people who we worked with to set up the system didn't really know what they were doing....

May 2023
||
(0)
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Director

Product

There is nothing that ClaimSource isn't able to do. The product has some really good edits that can...

May 2023
||
(0)
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VP/Other Executive

Product

We are happy with the reporting in ClaimSource. We are able to get what we want. There are a couple...

May 2023
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(0)
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VP/Other Executive

Product

ClaimSource integrates really well with our EMR. We get our claim edits back from ClaimSource into...

May 2023
||
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VP/Other Executive

Product

We are very large, and Experian Health can handle our volume. That sounds like something simple, but...

May 2023
||
(0)
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VP/Other Executive

Operations

The implementation was very strong. We had to call in some additional help, but Experian Health did...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

There is a bit of an opportunity in some of the AI space for Experian Health, but they are very...

May 2023
||
(0)
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Manager

Operations

We have grown a lot as a facility, and I don't know whether we could have kept up with the growth...

May 2023
||
(0)
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Manager

Loyalty, Product

It would be nice if the direct data entry system for Medicare were within Experian Health's system....

May 2023
||
(0)
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Manager

Relationship

Experian Health’s customer support is great. It is nothing like we have had before. When we have an...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Since our last big issue, the vendor has made an effort to communicate better. We have had regular...

May 2023
||
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Analyst/Coordinator

Culture, Value

Experian Health charges a lot of money for each custom edit our hospital needs to add to the claims...

May 2023
||
(0)
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Analyst/Coordinator

Operations

The implementation with ClaimSource was horrible, but the recent upgrades have no issues.

May 2023
||
(0)
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Director

Product

Our experience with the system has been very stable. We have had hiccups, but the system has been...

Apr 2023
||
(0)
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Director

Relationship, Product

When users have issues with the system, it is very difficult to get to the bottom of those issues....

Apr 2023
||
(0)
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Director

Relationship

We don't see a lot of error notifications from the vendor. We usually get error notifications after...

Apr 2023
||
(0)
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Director

Operations

The vendor went above and beyond in their training and implementation. They recorded videos and had...

Mar 2023
||
(0)
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Director

Product

Payers change their rules sporadically, and they request different information on claims. When...

Mar 2023
||
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