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ClaimSource Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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User Commentary

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Analyst/Coordinator

I would rate our training for ClaimSource even higher than the highest score if I were allowed to....

Jul 2021
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Analyst/Coordinator

Experian Health is really good at delivering new technology.

Jul 2021
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Director

On our last upgrade, I didn’t have a good experience with our Experian Health contact. We...

Jul 2021
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Director

During the last Experian Health upgrade, our project manager tried to coerce me into giving up...

Jul 2021
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Director

ClaimSource continues to be a cool product. Experian Health's support staff is wonderful. Their...

Jul 2021
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Director

From the very first day, the vendor's representatives and the people who helped us get set up were...

Jul 2021
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Director

We are working with Experian Health to attach more files like medical records or load an EOB if we...

Jul 2021
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Director

We have been with Experian Health for a long time, and we have some great connections. I can just...

Jul 2021
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(0)
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Director

In all the years I have worked with Experian Health, I have never lost one minute of sleep at night...

Jul 2021
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(0)
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Analyst/Coordinator

I can't think of a lot of good experiences that I have had with Experian Health.

Jul 2021
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(0)
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Director

Experian Health has reports that are canned, and users can also create their own. There are still...

Jul 2021
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(0)
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Director

The only critique I have about ClaimSource is regarding their time-out function on the program. I...

Jul 2021
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(0)
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Analyst/Coordinator

There is always room for improvement. We go through waves with Experian Health. Right now, things...

Jul 2021
||
(0)
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Analyst/Coordinator

My contact person for ClaimSource support is fairly good, and if I reach out directly to that...

Jul 2021
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(0)
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Manager

We love ClaimSource. We like that it is easy to use, and if we see any patterns in denials, we can...

Jun 2021
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(0)
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Manager

A while ago, an organization came out with some different rules. When we contacted Experian Health,...

Jun 2021
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(0)
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Manager

Experian Health was very thorough and detailed in their training. Everything went well with the...

Jun 2021
||
(0)
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Manager

During the implementation, Experian Health's people were very thorough and knowledgeable. Everyone...

Jun 2021
||
(0)
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Manager

In terms of product quality, we like what we see. We haven’t had any issues that we have had to...

Jun 2021
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(0)
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Manager

With our old vendor, we did have direct data entry that was integrated, but with Experian Health, it...

Jun 2021
||
(0)
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Manager

I would give Experian Health the highest score for support because we meet with them regularly. If...

Jun 2021
||
(0)
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Manager

I would recommend Experian Health to anyone, and I have recommended them to other peers. I would...

Jun 2021
||
(0)
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Manager

We got demos for a few different products and found ClaimSource to be a little bit more user...

Jun 2021
||
(0)
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Analyst/Coordinator

The training for ClaimSource has all been internal with our staff. There haven’t really been any issues....

Jun 2021
||
(0)
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Analyst/Coordinator

Experian Health has great products. But there are issues with the connections to the acute web with...

Jun 2021
||
(0)
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Manager

ClaimSource is completely different from what we used to use. ClaimSource is more user friendly, and...

May 2021
||
(0)
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Manager

What the vendor doesn’t offer is for a superuser to oversee work queues that the other staff members...

May 2021
||
(0)
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Manager

Experian Health really cares what we think about their product. They really try their best to keep...

May 2021
||
(0)
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Manager

When we open tasks through the vendor's website, we sometimes don’t hear back. Some of our cases go...

May 2021
||
(0)
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Manager

I have no complaints about the solution. It is basically a file transfer system, and as long as the...

May 2021
||
(0)
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 or  to see details.

Director

I love Experian Health's service. They have a phenomenal reporting package that they are expanding....

May 2021
||
(0)
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Director

One area that Experian Health could better support organizations in would be with TINs. The TIN area...

May 2021
||
(0)
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Director

I can always call or email my salesperson, and they can escalate issues or find the right people and...

May 2021
||
(0)
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Director

Our implementation was a phenomenal experience for us, and our implementation team was great. The...

May 2021
||
(0)
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Analyst/Coordinator

I think that ClaimSource is very good. It is easy to use, and it allows us to see our claims go out...

May 2021
||
(0)
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Analyst/Coordinator

ClaimSource interfaces well with the EMR that we are on right now. We have more access to see the...

May 2021
||
(0)
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Analyst/Coordinator

When I have questions or concerns, Experian Health responds pretty quickly. During our...

May 2021
||
(0)
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Analyst/Coordinator

We looked at several other solutions before choosing ClaimSource, and we looked at several different...

May 2021
||
(0)
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Analyst/Coordinator

The person that I work with at Experian Health has power. They know what to do to get the job done.

May 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Experian Health has a fabulous implementation team. We could have as many calls with them as we...

May 2021
||
(0)
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CFO

ClaimSource meets our needs very well. It gives us real-time rejections from the payer on our claims...

May 2021
||
(0)
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 or  to see details.

CFO

Experian Health is pretty good with service. Our tickets get recognized, some sooner than later;...

May 2021
||
(0)
 Thank you  Helpful

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CFO

Custom edits are the key thing that really differentiates ClaimSource for us. In our practice, we...

May 2021
||
(0)
 Thank you  Helpful

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Manager

We have had a really good experience. We have very few problems, and when we do, Experian Health is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do something called a workflow rapid retest. We send a clean claim from the EMR to the Experian...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ClaimSource has been great to us. We do statements through the system, and everything has been going...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Experian Health's customer service is great. For example, one staff who manages the implementations...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Experian Health has a whole bunch of different products. It would be great if Experian Health could...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not sure whether ClaimSource is doing everything that we want it to do regarding integration....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClaimSource is even better than our previous product. It is like Experian Health took the best parts...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Automation is what ClaimSource does best. It goes to various payers' websites to get all of the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Everything in the system is integrated. We get our ADT feeds in the system. We don't have to...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Experian Health is really helpful with reporting and analytics. We have customer-experience managers...

May 2021
||
(0)
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Director

The biggest thing that frustrates me about Experian Health is their ticketing system. We are used to...

May 2021
||
(0)
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 or  to see details.

Director

We are extremely pleased with ClaimSource. I think that our satisfaction will continue to improve...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Experian Health's customer service and support are ranked very highly, and they are much better than...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On the claims side, Experian Health has been very good. The implementation went off without a hitch....

Apr 2021
||
(0)
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 or  to see details.

Director

Experian Health is going to be part of our plans as long as I stay on the revenue cycle product I...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

We are very happy with Experian Health's system. One of the things that makes the vendor attractive...

Apr 2021
||
(0)
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Manager

Experian Health does pretty well with ongoing support. They have a whole web portal that we can go...

Feb 2021
||
(0)
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Director

I am not sure that there is any new technology that Experian Health could provide. I am not sure...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes it seems like Experian Health doesn't completely understand our business. There is too...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have settled on leveraging more of the applications that Experian Health has for robotic process...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ClaimSource is a good complement to our EMR when it comes to authorizations because ClaimSource...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There isn't much executive involvement from Experian Health, but I do have someone from the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There does sometimes seem to be a lack of urgency from a support perspective. We brought a facility...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Experian Health has worked with us hand in hand. We have been very busy, and we have even more...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ClaimSource has all of the information for our claims. I would love to see a tie between what...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Experian Health’s customer service is what has us buying more products. Their customer service has...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Experian Health has supported us well through COVID-19. We had an issue where we had some claims...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't really had any training since the very beginning, but the training we had was good.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The thing that probably needs the most work is the reporting. Nothing has really changed in terms of...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Experian Health's implementation and product management team is very thorough, and the team members...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

One negative thing about ClaimSource is that we no longer have direct integration with one of our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We lost one piece of our claims processor in terms of not being able to select an option as part of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have already seen a lot of enhancements to the product as we have been going through our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Experian Health is working on a lot of things with us. With ClaimSource, the first thing we did for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Experian Health does not avoid charging me for every little thing. The pricing is transaction based.

Oct 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The vendor's support needs a little work. It is the area that needs the most improvement. As an...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Experian Health is the best at being proactive. The ClaimSource team is really, really good. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The technology works consistently. I got what I expected. We have had no problems with any upgrades....

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor has proposed some things that we have tried, but we aren't using those things today...

Aug 2020
||
(0)
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VP/Other Executive

I have only dealt with a couple of people that work for the vendor, but our representative has...

Aug 2020
||
(0)
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VP/Other Executive

The vendor's accounting department frequently makes errors, but we resolve those issues. Overall,...

Aug 2020
||
(0)
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