ClaimSource Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Director

Relationship, Product

Experian Health was able to deliver every claim edit and everything that we requested really...

Sep 2024
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Director

Operations, Product

ClaimSource is a product that delivers and delivers well, and anything else that the vendor adds on...

Sep 2024
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Director

Product

I am extremely satisfied with Experian Health and everything that they have done. For the claim...

Sep 2024
||
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Director

Relationship, Operations, Product

Usually, we know about any upcoming updates well in advance, unless they are critical. In those...

Sep 2024
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Director

Loyalty, Relationship

I haven't really attended any of Experian Health’s conferences, but I know they have a lot of...

Sep 2024
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Director

Culture, Relationship, Operations

I would buy ClaimSource again because of the ease of use and ease of implementation. There is...

Sep 2024
||
(0)
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Manager

Relationship, Operations

ClaimSource has a large number of reports and dashboards. Experian Health takes the time to schedule...

Sep 2024
||
(0)
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Manager

Relationship, Product

ClaimSource has an advanced claim status function. The traditional claim status function is when...

Sep 2024
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Director

Loyalty, Product

It would be good if Experian Health could facilitate Epic's new functionality to do live edit...

Sep 2024
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Director

Relationship, Product

Experian Health has the information about rejections, edits, and anything that we are looking to...

Sep 2024
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Director

Value

ClaimSource is pretty pricey, but it does the connection to the payers really well. Our staff can...

Sep 2024
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Director

Relationship

Experian Health is a good partner. They work very well with us to facilitate what we want. Where I...

Sep 2024
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Director

Loyalty, Product

The integration into our Epic system is critical in how we run our departments, so the best feature...

Sep 2024
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Director

Operations

We haven’t had a ton of recent upgrades for ClaimSource, but the ones that have happened have been...

Sep 2024
||
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Director

Relationship

We have not really had any challenges with Experian Health. For the most part, they have been very...

Sep 2024
||
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Director

Product

There are some pieces that Experian Health can't do for us, like claim attachments. That is...

Sep 2024
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VP/Other Executive

Relationship, Product

Experian Health has been pretty steady in terms of their support of our business. In terms of claims...

Sep 2024
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VP/Other Executive

Value

Experian Health charges us based on every nuance in the agreement, whether or not we are using the...

Sep 2024
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VP/Other Executive

Product

ClaimSource integrates extremely well with Epic's system, and Experian Health has a very strong...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

Experian Health should ensure that they have a disaster recovery plan in place. We have heard that...

Sep 2024
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VP/Other Executive

Loyalty, Relationship

Experian Health’s customer service has been decent but not proactive. We tend to always have to...

Sep 2024
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Manager

Relationship

I enjoy the relationships that we have with our product managers and our claims status team. That is...

Sep 2024
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Manager

Relationship, Operations

One of the things that really would be fantastic for Experian Health to implement involves claims...

Sep 2024
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Manager

Product

I do love Experian Health's reporting. There are a couple of things within their reporting, like the...

Sep 2024
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Manager

Product

Experian Health's claims statusing is good. There is just some work to be done, and we have had a...

Sep 2024
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Manager

Product

What I like the most about ClaimSource is its reporting capability. Experian Health has their power...

Sep 2024
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Manager

Operations

We are tough on implementations. There are always bumps getting these things in. Experian Health...

Jul 2024
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Manager

Product

To make ClaimSource even better, Experian Health can continue to improve the clean claims rate and...

Jul 2024
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Manager

Loyalty

ClaimSource is part of our long-term plans. We don't want to move around too much. It is taking our...

Jul 2024
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Manager

Value

The decision to go to Experian Health was made by our operational team. It saved costs and was worth...

Jul 2024
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Manager

Culture, Relationship

ClaimSource is definitely working as Experian Health told us it would. Also, we are integrating, and...

Jul 2024
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Director

Operations, Product

When we first implemented the solution, it almost felt like we were helping build the product...

Jun 2024
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Director

Product

The uptime is very good. We don't have to worry about whether the solution will be working each day...

Jun 2024
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Director

Relationship

When it comes to help desk tickets and phone calls, we can reach Experian Health for support. The...

Jun 2024
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VP/Other Executive

Product, Value

ClaimSource’s performance is really high. Our initial claims acceptance rate for ClaimSource has...

Jun 2024
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VP/Other Executive

Loyalty, Product

Experian Health is heavily integrated with Epic. One of the criteria I look at for a non-Epic...

Jun 2024
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VP/Other Executive

Loyalty

My satisfaction with ClaimSource’s strength of denials management would be a little bit lower....

Jun 2024
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Manager

Operations

The product's training is outdated. Updates do happen, but training documents never get updated....

Jun 2024
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VP/Other Executive

Culture, Relationship

I want Experian Health to give me a different salesperson than the one we have now. Our salesperson...

May 2024
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VP/Other Executive

Product

AI should have been incorporated into ClaimSource. We could have had that up and running. The...

May 2024
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VP/Other Executive

Product

We get good reporting out of ClaimSource, and we can update claims within the system. The system...

May 2024
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Director

Operations

We have eligibility through Experian Health. One of the vendor's selling points was that they could...

May 2024
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Director

Product

We have been happy with the system's reports. Whenever we need a report, we can get the data we...

May 2024
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Analyst/Coordinator

Culture, Operations

We had a rough start with ClaimSource. The vendor needs to be totally up front with customers...

May 2024
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Analyst/Coordinator

Value

Experian Health likes to charge us for every little thing. Everything that our organization has to...

May 2024
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Analyst/Coordinator

Relationship

Whenever we present a complex issue, the vendor should be willing to look into it instead of just...

May 2024
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Analyst/Coordinator

Product

Everyone is used to using ClaimSource the way it is, and everyone likes it. The system is web based,...

May 2024
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Manager

Product

ClaimSource is user friendly. It is really nice that we can put in edits, and it really helps make...

May 2024
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Manager

Relationship

Experian Health does a really good job of reaching out if there are any issues. They kept us...

May 2024
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Manager

Relationship, Product

Experian Health has new technology, but I don't know that we are always able to engage with the...

Apr 2024
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(0)
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Manager

Loyalty, Relationship

Experian Health's service is extraordinary. The vendor reaches out to us when they identify things,...

Apr 2024
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(0)
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Manager

Loyalty, Relationship

I am very satisfied with the system's ease of use for end users and managers. We are still seeing an...

Apr 2024
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Director

Operations

I don't think we have had any training. There was very little training at the onset.

Apr 2024
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Director

Relationship

The support team answers tickets very quickly and is very responsive. We have worked with some...

Apr 2024
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Director

Culture, Operations

Experian Health should have better edits so that we catch all the issues up front before the claim...

Apr 2024
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Director

Relationship

Experian Health is open to customizations, whereas our previous vendor would not let us customize...

Apr 2024
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Manager

Relationship

Experian Health is very proactive. They have been good about delivering new technology that meets...

Apr 2024
||
(0)
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Manager

Culture, Relationship

I have grown to be very respectful of the responses that we get from Experian Health based on the...

Apr 2024
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Manager

Relationship

ClaimSource is fairly seamless for us now. It was clunky to use in the beginning, but it is now very...

Apr 2024
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Director

Product

The basic reports are available. I can do ad hoc reporting through the claims section but not the...

Mar 2024
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Director

Product

What the vendor forgets is that we are not integrated. Not everyone is integrated, and it is unfair...

Mar 2024
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Director

Culture, Relationship

Experian Health has been incredibly generous in communication and taking care of us through action....

Mar 2024
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Director

Product

Experian Health had to reroute to different clearinghouses that have different interpretations of...

Mar 2024
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Director

Relationship

Experian Health gives me any edit I want within minutes. I have no complaints. In reality, they give...

Mar 2024
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(0)
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Director

Product

The solution is working really great for us right now. The reports are easy. Anytime I ask for...

Mar 2024
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(0)
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Director

Relationship, Operations

Experian Health did a good job of getting us ready for an implementation at one of our facilities,...

Mar 2024
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(0)
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Director

Relationship

ClaimSource is very siloed. Its claim submission side doesn't talk to its enrollment side, and that...

Mar 2024
||
(0)
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Director

Relationship, Product

Experian Health is reliable. Other than a certain debacle, we haven't had any issues with...

Mar 2024
||
(0)
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Director

Value

We started to do some updates for ClaimSource, and the vendor has been relatively good about not...

Feb 2024
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(0)
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Director

Operations, Product

I like that the system is user friendly. I train people on the system all the time, and people pick...

Feb 2024
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Director

Relationship, Product

The system is customizable. I have more claim edits in ClaimSource than I will ever put in our EMR...

Feb 2024
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(0)
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Director

Operations, Product, Value

The hardest thing about using the system is that when we have payers who pay us on paper remits...

Feb 2024
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Director

Product

We would like the vendor to offer an option for us to send a variety of documents along with our...

Feb 2024
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(0)
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Director

Product

With the claim edits in the system, the details that come back are pretty broad. That helps us catch...

Feb 2024
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(0)
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Director

Relationship, Operations

We would like to have more meetings with Experian Health in the future, but we can't meet with them...

Feb 2024
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(0)
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Director

Culture, Value

Experian Health charges us for breathing, and their invoicing is terrible. We found out they had...

Jan 2024
||
(0)
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Director

Product

ClaimSource’s reporting tools are good. For instance, the portal is beneficial, and the reporting...

Jan 2024
||
(0)
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Director

Relationship

Experian Health’s biggest hurdle is their customer service. It is terrible and almost nonexistent,...

Jan 2024
||
(0)
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Director

Product

The biggest thing that Experian Health needs to offer is more QA, such as automated notifications of...

Jan 2024
||
(0)
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Director

Relationship

Every time we get into a complaint about something that has happened or gone wrong in ClaimSource,...

Jan 2024
||
(0)
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Director

Culture

Experian Health is not very willing to do anything for training purposes unless it involves trying...

Jan 2024
||
(0)
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Director

Product

ClaimSource’s integration works with everything. I don’t know whether Experian Health cares about...

Jan 2024
||
(0)
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Director

Relationship

Experian Health allows or encourages conversations to happen with their senior-level people.

Jan 2024
||
(0)
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Director

Operations

Our implementation with Experian Health went well, and we got through it. The vendor has been very...

Jan 2024
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(0)
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Director

Product

The claim status in ClaimSource is helpful to us, as is the fact that it is in a readable format. It...

Jan 2024
||
(0)
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Director

Operations

Experian Health has many different members doing their implementation, and because they have so many...

Jan 2024
||
(0)
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Director

Relationship, Value

I would highly recommend Experian Health to any organization. They are really good and have really...

Jan 2024
||
(0)
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Director

Relationship

We don't have many issues with Experian Health. They are pretty easy to work with, and they get us...

Jan 2024
||
(0)
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Director

Product

One core strength of the product is the flexibility that we have to customize things in it. When...

Jan 2024
||
(0)
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Director

Product

If we need to delete a claim, we have to actually go in and open that claim before we can delete it....

Jan 2024
||
(0)
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Director

Relationship

Experian Health's ticket system delays things quite a bit. In the past, we were able to go directly...

Jan 2024
||
(0)
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Director

Relationship, Operations, Product

We have been very happy with the ClaimSource product. ClaimSource was missing a presubmission...

Jan 2024
||
(0)
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Director

Loyalty, Product

The vendor has a new tool that uses machine learning, and it is technically AI. It takes all our...

Jan 2024
||
(0)
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Director

Loyalty, Product

We have a lot of health insurance companies that are returning eligibility issues to us, so there...

Jan 2024
||
(0)
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Director

Relationship, Product

With the product, we can put a lot of edits in that stop our claims before they go out the door. To...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations, Product

ClaimSource is very user friendly and not overly complicated. I like the layout and ease of use.

Jan 2024
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(0)
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Analyst/Coordinator

Product

ClaimSource could be improved in the way the reports are set up. I would like to see an easier way...

Jan 2024
||
(0)
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Manager

Product

Remittance management is pretty good in ClaimSource. I wish the system could work with every vendor,...

Dec 2023
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(0)
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Manager

Product

When a claim has an error, we would like to be able to click on that error and have the system bring...

Dec 2023
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(0)
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Manager

Relationship

If we put in a ticket that the vendor doesn't understand, they will call us. We have another vendor...

Dec 2023
||
(0)
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Analyst/Coordinator

Value

There is a third-party company called Zellis that several payers are using. Zellis and Experian...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty

Sometimes, the claim statuses can be a bit unclear. More information is needed sometimes. There is...

Dec 2023
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(0)
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Analyst/Coordinator

Product

ClaimSource is really easy to navigate. It's really easy to find all the claims for a particular...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

A lot of times, when the system's having difficulty, Experian Health sends out an email after the...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

I like ClaimSource in general. I like all the features, it’s easy to read, it's easy to navigate....

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Our posters are having a little bit more difficulty in getting remits and that kind of thing, but...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

The product has multiple reports and multiple options and different ways you can break it down....

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

There are no upgrades because the product is web based. For our initial implementation with Experian...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Experian Health is good at notifying us when there is a problem. Experian Health doesn't always...

Dec 2023
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(0)
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Analyst/Coordinator

Product

ClaimSource supports our basic needs. We primarily use it to get claims out the door and get...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

The only thing I have ever used is Experian Health’s ticketing system. My satisfaction is based on...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

ClaimSource is fine at driving tangible outcomes. It is not fabulous. I haven't seen Experian Health...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

I would be interested in hearing about new initiatives and technology from Experian Health without...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

For claim statuses, there are some that don't get linked correctly, or get incorrect information in...

Dec 2023
||
(0)
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Analyst/Coordinator

Product, Value

ClaimSource is really good at catching things that billers weren't catching in the past. It's great...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I still have regular calls with Experian Health. They've been really good about ongoing training,...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Experian Health is really quick to bring in other people within programming, or within other...

Dec 2023
||
(0)
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Manager

Relationship, Product

It takes forever for us to do claim statuses in ClaimSource. That is a struggle. We can't get...

Dec 2023
||
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