ClaimSource
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
The vendor could have given us clearer instructions in the beginning to help us get a better...
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Experian Health is prepared for regulatory changes, and the product works. What we need changes...
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Experian Health is always available to me. Anytime I have a question or want to understand something...
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As Experian Health continues to get bigger, their individualized customer service and their ability...
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We had some challenges with one of our recent upgrades because we wanted to bring over a number of...
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The vendor is constantly a work in progress. One opportunity for improvement is their turnaround...
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Things have not gotten any better with Experian Health. We have considered moving to a different...
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Because of our unique needs, we need to build a lot of custom logic, and Experian Health charges us...
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The implementation was horrible. When the vendor sold us the product, they presented it to us as an...
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I understand that sometimes our billers can be a little difficult in terms of what they are asking...
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If I were a biller, I would not like the platform. The vendor changed the platform because they...
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If we reach out to the vendor for training or education, they try to give us a prerecorded session....
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ClaimSource is very easy to use. I like how flexible its reports are. I don't have any suggestions...
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Our implementation for ClaimSource was very good.
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Experian Health could be more proactive by providing better notifications. Their notifications are...
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Experian Health works in the background. So we just work with the system. The vendor has reports...
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I don't hear any complaints about ClaimSource at all, and that is good. The system is seamless and...
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Experian Health’s support has been fine. The support people have responded to our tickets very...
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Experian Health is very aware of the industry standards and has solid road maps. The vendor has...
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After talking with our billers, I would say ClaimSource is probably Experian Health's best product....
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The implementation of ClaimSource went fairly well. We did have to convert a lot of the files, and...
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The support people are pretty good if we do have an item on our wish list that we would like to add...
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Our charges are pretty cut and dry. There are no hidden costs.
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There is a ClaimSource support person that we always have little problems with. But for the most...
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The training was tough; during the COVID-19 crisis, the vendor's people couldn't come on-site. Once...
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We continue to have monthly meetings with Experian Health, and that is wonderful. The vendor is open...
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With ClaimSource, we have to hold the claims in our EMR if we are waiting on the team to review...
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We have a great support team at Experian Health that we work with that helps us to add in updated...
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Experian Health's system is very user friendly in particular as a billing system. It is easy to...
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The vendor does a lot of their upgrades during nighttime hours so that they don't affect us. Every...
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I get to deal directly with people who can make changes to the solution. That is awesome. I love it.
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For the initial training for ClaimSource, we had people on-site, and that was wonderful. But there...
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Our outstanding ticket issues don't seem to get resolved in a timely manner. We have tickets that...
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With some of the vendor's products, we have a flat fee for many claims. If we exceed that number of...
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Overall, I am really happy with Experian Health. Our implementation was fine, and our training...
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As far as product quality goes, Experian Health is doing a lot more reporting for us to be able to...
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Experian Health needs to work on better communication with some of their technology. When we send...
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Experian Health is great with proactive service. We actually have calls with them on a regular...
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We are happy with ClaimSource and the version that we upgraded to. It is the Cadillac of versions....
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We have regular meetings with Experian Health to discuss our system, and they keep us updated about...
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My staff struggles with ClaimSource because the vendor sends claims back with edits that my staff...
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The ClaimSource implementation was not a smooth transition at all. We had an issue with one of the...
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We just use ClaimSource to submit claims. We have our own in-house software that we use to create...
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I don’t like the vendor’s portal for opening up tickets. It is not straightforward, and it is...
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We are trying to send out secondary claims to Experian Health. They get the remittances, and they...
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Our experience with ClaimSource has not been as good as I had hoped it would be. A year from now, I...
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One of the things that we find frustrating is we are waiting for our remittances to come through...
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There is a functionality in ClaimSource where we can click on certain remittances and see the whole...
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There was an occasion recently where we tried to get into the software, and it wasn’t available. I...
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ClaimSource is amazing. Its individual work cues are really nice. They are easy to build and customize....
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We can pull up an electronic copy of each claim in ClaimSource and have remittance advice on the...
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We have had significant success with denials in ClaimSource. The denied claims go right to the...
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Experian Health doesn't charge us for ERA, so it is a fair statement to say that they don't charge...
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We still get legacy reporting from Experian Health that I would probably rather see a standardized...
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The executive involvement is good because Experian Health is engaged pretty heavily with my...
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I would tell Experian Health and any other company that gets big to make sure they focus on customer...
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ClaimSource gets our claims to the correct payers relatively fast. The edits that Experian Health...
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ClaimSource could do better. The system struggles to find what people are looking for, so we have to...
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Experian Health's services, support, and implementation are very hands on. We have never felt like...
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ClaimSource is working exactly as claims software is supposed to. The software is very easy to...
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ClaimSource has a denials management piece that users can contract for, and because of that, we are...
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I don’t think we have had any upgrades from Experian Health because the upgrades have not been...
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We have looked at other solutions, but the pricing was much higher. The implementation was...
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Experian Health has been very helpful. They have a good support system. We have recurring meetings...
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During our go-live with Experian Health, we had some struggles with integrating with our EMR vendor....
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Any time that we have had an issue, like a challenge with our build or a regulation change, we have...
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We have always had positive outcomes with Experian Health. Our clean-claim rate is definitely higher...
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When we decided to move to another EMR, we also decided to move to ClaimSource. Experian Health...
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My team loves ClaimSource. We had nothing bad to say about the DSG system, and ClaimSource is just...
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The vendor relationship with Experian Health has gone well. Unfortunately, COVID-19 has changed the...
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If I have a problem, I can either call Experian Health or open up a ticket, Within 10 minutes I...
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Vendor executive involvement is not as good because the only time that we would get the executives...
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I would rate our training for ClaimSource even higher than the highest score if I were allowed to....
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Experian Health is really good at delivering new technology.
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On our last upgrade, I didn’t have a good experience with our Experian Health contact. We...
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During the last Experian Health upgrade, our project manager tried to coerce me into giving up...
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ClaimSource continues to be a cool product. Experian Health's support staff is wonderful. Their...
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From the very first day, the vendor's representatives and the people who helped us get set up were...
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We are working with Experian Health to attach more files like medical records or load an EOB if we...
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We have been with Experian Health for a long time, and we have some great connections. I can just...
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In all the years I have worked with Experian Health, I have never lost one minute of sleep at night...
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I can't think of a lot of good experiences that I have had with Experian Health.
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Experian Health has reports that are canned, and users can also create their own. There are still...
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The only critique I have about ClaimSource is regarding their time-out function on the program. I...
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There is always room for improvement. We go through waves with Experian Health. Right now, things...
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My contact person for ClaimSource support is fairly good, and if I reach out directly to that...
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We love ClaimSource. We like that it is easy to use, and if we see any patterns in denials, we can...
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A while ago, an organization came out with some different rules. When we contacted Experian Health,...
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Experian Health was very thorough and detailed in their training. Everything went well with the...
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During the implementation, Experian Health's people were very thorough and knowledgeable. Everyone...
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In terms of product quality, we like what we see. We haven’t had any issues that we have had to...
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With our old vendor, we did have direct data entry that was integrated, but with Experian Health, it...
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I would give Experian Health the highest score for support because we meet with them regularly. If...
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I would recommend Experian Health to anyone, and I have recommended them to other peers. I would...
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We got demos for a few different products and found ClaimSource to be a little bit more user...
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The training for ClaimSource has all been internal with our staff. There haven’t really been any issues....
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Experian Health has great products. But there are issues with the connections to the acute web with...
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ClaimSource is completely different from what we used to use. ClaimSource is more user friendly, and...
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What the vendor doesn’t offer is for a superuser to oversee work queues that the other staff members...
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Experian Health really cares what we think about their product. They really try their best to keep...
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When we open tasks through the vendor's website, we sometimes don’t hear back. Some of our cases go...
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I have no complaints about the solution. It is basically a file transfer system, and as long as the...
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I love Experian Health's service. They have a phenomenal reporting package that they are expanding....
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One area that Experian Health could better support organizations in would be with TINs. The TIN area...
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I can always call or email my salesperson, and they can escalate issues or find the right people and...
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Our implementation was a phenomenal experience for us, and our implementation team was great. The...
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I think that ClaimSource is very good. It is easy to use, and it allows us to see our claims go out...
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ClaimSource interfaces well with the EMR that we are on right now. We have more access to see the...
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When I have questions or concerns, Experian Health responds pretty quickly. During our...
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We looked at several other solutions before choosing ClaimSource, and we looked at several different...
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The person that I work with at Experian Health has power. They know what to do to get the job done.
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Experian Health has a fabulous implementation team. We could have as many calls with them as we...
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