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User Commentary

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Analyst/Coordinator

As far as product quality goes, Experian Health is doing a lot more reporting for us to be able to...

Sep 2021
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Analyst/Coordinator

Experian Health needs to work on better communication with some of their technology. When we send...

Sep 2021
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Analyst/Coordinator

Experian Health is great with proactive service. We actually have calls with them on a regular...

Sep 2021
||
(0)
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Director

We are happy with ClaimSource and the version that we upgraded to. It is the Cadillac of versions....

Aug 2021
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(0)
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Director

We have regular meetings with Experian Health to discuss our system, and they keep us updated about...

Aug 2021
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Director

My staff struggles with ClaimSource because the vendor sends claims back with edits that my staff...

Aug 2021
||
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Manager

The ClaimSource implementation was not a smooth transition at all. We had an issue with one of the...

Aug 2021
||
(0)
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Manager

We just use ClaimSource to submit claims. We have our own in-house software that we use to create...

Aug 2021
||
(0)
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Manager

I don’t like the vendor’s portal for opening up tickets. It is not straightforward, and it is...

Aug 2021
||
(0)
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Manager

We are trying to send out secondary claims to Experian Health. They get the remittances, and they...

Aug 2021
||
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Manager

Our experience with ClaimSource has not been as good as I had hoped it would be. A year from now, I...

Aug 2021
||
(0)
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Manager

One of the things that we find frustrating is we are waiting for our remittances to come through...

Aug 2021
||
(0)
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Manager

There is a functionality in ClaimSource where we can click on certain remittances and see the whole...

Aug 2021
||
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Manager

There was an occasion recently where we tried to get into the software, and it wasn’t available. I...

Aug 2021
||
(0)
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Director

ClaimSource is amazing. Its individual work cues are really nice. They are easy to build and customize....

Aug 2021
||
(0)
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Director

We can pull up an electronic copy of each claim in ClaimSource and have remittance advice on the...

Aug 2021
||
(0)
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Director

We have had significant success with denials in ClaimSource. The denied claims go right to the...

Aug 2021
||
(0)
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Analyst/Coordinator

Experian Health doesn't charge us for ERA, so it is a fair statement to say that they don't charge...

Aug 2021
||
(0)
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Analyst/Coordinator

We still get legacy reporting from Experian Health that I would probably rather see a standardized...

Aug 2021
||
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Analyst/Coordinator

The executive involvement is good because Experian Health is engaged pretty heavily with my...

Aug 2021
||
(0)
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Analyst/Coordinator

I would tell Experian Health and any other company that gets big to make sure they focus on customer...

Aug 2021
||
(0)
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Manager

ClaimSource gets our claims to the correct payers relatively fast. The edits that Experian Health...

Aug 2021
||
(0)
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Manager

ClaimSource could do better. The system struggles to find what people are looking for, so we have to...

Aug 2021
||
(0)
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Director

Experian Health's services, support, and implementation are very hands on. We have never felt like...

Aug 2021
||
(0)
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Director

ClaimSource is working exactly as claims software is supposed to. The software is very easy to...

Aug 2021
||
(0)
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Director

ClaimSource has a denials management piece that users can contract for, and because of that, we are...

Aug 2021
||
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Director

I don’t think we have had any upgrades from Experian Health because the upgrades have not been...

Aug 2021
||
(0)
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Director

We have looked at other solutions, but the pricing was much higher. The implementation was...

Aug 2021
||
(0)
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Manager

Experian Health has been very helpful. They have a good support system. We have recurring meetings...

Aug 2021
||
(0)
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Manager

During our go-live with Experian Health, we had some struggles with integrating with our EMR vendor....

Aug 2021
||
(0)
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Manager

Any time that we have had an issue, like a challenge with our build or a regulation change, we have...

Aug 2021
||
(0)
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Manager

We have always had positive outcomes with Experian Health. Our clean-claim rate is definitely higher...

Aug 2021
||
(0)
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Manager

When we decided to move to another EMR, we also decided to move to ClaimSource. Experian Health...

Aug 2021
||
(0)
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Manager

My team loves ClaimSource. We had nothing bad to say about the DSG system, and ClaimSource is just...

Aug 2021
||
(0)
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Manager

The vendor relationship with Experian Health has gone well. Unfortunately, COVID-19 has changed the...

Aug 2021
||
(0)
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Analyst/Coordinator

If I have a problem, I can either call Experian Health or open up a ticket, Within 10 minutes I...

Jul 2021
||
(0)
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Analyst/Coordinator

Vendor executive involvement is not as good because the only time that we would get the executives...

Jul 2021
||
(0)
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Analyst/Coordinator

I would rate our training for ClaimSource even higher than the highest score if I were allowed to....

Jul 2021
||
(0)
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Analyst/Coordinator

Experian Health is really good at delivering new technology.

Jul 2021
||
(0)
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Director

On our last upgrade, I didn’t have a good experience with our Experian Health contact. We...

Jul 2021
||
(0)
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Director

During the last Experian Health upgrade, our project manager tried to coerce me into giving up...

Jul 2021
||
(0)
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Director

ClaimSource continues to be a cool product. Experian Health's support staff is wonderful. Their...

Jul 2021
||
(0)
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Director

From the very first day, the vendor's representatives and the people who helped us get set up were...

Jul 2021
||
(0)
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Director

We are working with Experian Health to attach more files like medical records or load an EOB if we...

Jul 2021
||
(0)
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Director

We have been with Experian Health for a long time, and we have some great connections. I can just...

Jul 2021
||
(0)
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Director

In all the years I have worked with Experian Health, I have never lost one minute of sleep at night...

Jul 2021
||
(0)
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Analyst/Coordinator

I can't think of a lot of good experiences that I have had with Experian Health.

Jul 2021
||
(0)
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Director

Experian Health has reports that are canned, and users can also create their own. There are still...

Jul 2021
||
(0)
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Director

The only critique I have about ClaimSource is regarding their time-out function on the program. I...

Jul 2021
||
(0)
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Analyst/Coordinator

There is always room for improvement. We go through waves with Experian Health. Right now, things...

Jul 2021
||
(0)
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Analyst/Coordinator

My contact person for ClaimSource support is fairly good, and if I reach out directly to that...

Jul 2021
||
(0)
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Manager

We love ClaimSource. We like that it is easy to use, and if we see any patterns in denials, we can...

Jun 2021
||
(0)
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Manager

A while ago, an organization came out with some different rules. When we contacted Experian Health,...

Jun 2021
||
(0)
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Manager

Experian Health was very thorough and detailed in their training. Everything went well with the...

Jun 2021
||
(0)
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 or  to see details.

Manager

During the implementation, Experian Health's people were very thorough and knowledgeable. Everyone...

Jun 2021
||
(0)
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Manager

In terms of product quality, we like what we see. We haven’t had any issues that we have had to...

Jun 2021
||
(0)
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Manager

With our old vendor, we did have direct data entry that was integrated, but with Experian Health, it...

Jun 2021
||
(0)
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Manager

I would give Experian Health the highest score for support because we meet with them regularly. If...

Jun 2021
||
(0)
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Manager

I would recommend Experian Health to anyone, and I have recommended them to other peers. I would...

Jun 2021
||
(0)
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Manager

We got demos for a few different products and found ClaimSource to be a little bit more user...

Jun 2021
||
(0)
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Analyst/Coordinator

The training for ClaimSource has all been internal with our staff. There haven’t really been any issues....

Jun 2021
||
(0)
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Analyst/Coordinator

Experian Health has great products. But there are issues with the connections to the acute web with...

Jun 2021
||
(0)
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Manager

ClaimSource is completely different from what we used to use. ClaimSource is more user friendly, and...

May 2021
||
(0)
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Manager

What the vendor doesn’t offer is for a superuser to oversee work queues that the other staff members...

May 2021
||
(0)
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Manager

Experian Health really cares what we think about their product. They really try their best to keep...

May 2021
||
(0)
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Manager

When we open tasks through the vendor's website, we sometimes don’t hear back. Some of our cases go...

May 2021
||
(0)
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Manager

I have no complaints about the solution. It is basically a file transfer system, and as long as the...

May 2021
||
(0)
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Director

I love Experian Health's service. They have a phenomenal reporting package that they are expanding....

May 2021
||
(0)
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Director

One area that Experian Health could better support organizations in would be with TINs. The TIN area...

May 2021
||
(0)
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Director

I can always call or email my salesperson, and they can escalate issues or find the right people and...

May 2021
||
(0)
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Director

Our implementation was a phenomenal experience for us, and our implementation team was great. The...

May 2021
||
(0)
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Analyst/Coordinator

I think that ClaimSource is very good. It is easy to use, and it allows us to see our claims go out...

May 2021
||
(0)
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Analyst/Coordinator

ClaimSource interfaces well with the EMR that we are on right now. We have more access to see the...

May 2021
||
(0)
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Analyst/Coordinator

When I have questions or concerns, Experian Health responds pretty quickly. During our...

May 2021
||
(0)
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Analyst/Coordinator

We looked at several other solutions before choosing ClaimSource, and we looked at several different...

May 2021
||
(0)
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Analyst/Coordinator

The person that I work with at Experian Health has power. They know what to do to get the job done.

May 2021
||
(0)
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Analyst/Coordinator

Experian Health has a fabulous implementation team. We could have as many calls with them as we...

May 2021
||
(0)
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CFO

ClaimSource meets our needs very well. It gives us real-time rejections from the payer on our claims...

May 2021
||
(0)
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CFO

Experian Health is pretty good with service. Our tickets get recognized, some sooner than later;...

May 2021
||
(0)
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CFO

Custom edits are the key thing that really differentiates ClaimSource for us. In our practice, we...

May 2021
||
(0)
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Manager

We have had a really good experience. We have very few problems, and when we do, Experian Health is...

May 2021
||
(0)
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Manager

We do something called a workflow rapid retest. We send a clean claim from the EMR to the Experian...

May 2021
||
(0)
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Manager

ClaimSource has been great to us. We do statements through the system, and everything has been going...

May 2021
||
(0)
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Manager

Experian Health's customer service is great. For example, one staff who manages the implementations...

May 2021
||
(0)
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Manager

Experian Health has a whole bunch of different products. It would be great if Experian Health could...

May 2021
||
(0)
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Director

I am not sure whether ClaimSource is doing everything that we want it to do regarding integration....

May 2021
||
(0)
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Director

ClaimSource is even better than our previous product. It is like Experian Health took the best parts...

May 2021
||
(0)
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Director

Automation is what ClaimSource does best. It goes to various payers' websites to get all of the...

May 2021
||
(0)
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Director

Everything in the system is integrated. We get our ADT feeds in the system. We don't have to...

May 2021
||
(0)
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Director

Experian Health is really helpful with reporting and analytics. We have customer-experience managers...

May 2021
||
(0)
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Director

The biggest thing that frustrates me about Experian Health is their ticketing system. We are used to...

May 2021
||
(0)
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Director

We are extremely pleased with ClaimSource. I think that our satisfaction will continue to improve...

May 2021
||
(0)
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Director

Experian Health's customer service and support are ranked very highly, and they are much better than...

Apr 2021
||
(0)
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Director

On the claims side, Experian Health has been very good. The implementation went off without a hitch....

Apr 2021
||
(0)
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Director

Experian Health is going to be part of our plans as long as I stay on the revenue cycle product I...

Apr 2021
||
(0)
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VP/Other Executive

We are very happy with Experian Health's system. One of the things that makes the vendor attractive...

Apr 2021
||
(0)
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Manager

Experian Health does pretty well with ongoing support. They have a whole web portal that we can go...

Feb 2021
||
(0)
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Director

I am not sure that there is any new technology that Experian Health could provide. I am not sure...

Jan 2021
||
(0)
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Director

Sometimes it seems like Experian Health doesn't completely understand our business. There is too...

Jan 2021
||
(0)
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VP/Other Executive

We have settled on leveraging more of the applications that Experian Health has for robotic process...

Jan 2021
||
(0)
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VP/Other Executive

ClaimSource is a good complement to our EMR when it comes to authorizations because ClaimSource...

Jan 2021
||
(0)
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Manager

There isn't much executive involvement from Experian Health, but I do have someone from the...

Jan 2021
||
(0)
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Manager

There does sometimes seem to be a lack of urgency from a support perspective. We brought a facility...

Jan 2021
||
(0)
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Director

Experian Health has worked with us hand in hand. We have been very busy, and we have even more...

Dec 2020
||
(0)
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Director

ClaimSource has all of the information for our claims. I would love to see a tie between what...

Dec 2020
||
(0)
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Director

Experian Health’s customer service is what has us buying more products. Their customer service has...

Dec 2020
||
(0)
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Director

Experian Health has supported us well through COVID-19. We had an issue where we had some claims...

Nov 2020
||
(0)
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Director

We haven't really had any training since the very beginning, but the training we had was good.

Nov 2020
||
(0)
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Director

The thing that probably needs the most work is the reporting. Nothing has really changed in terms of...

Nov 2020
||
(0)
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