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VP/Other Executive

Functionality and Upgrades

The technology works consistently. I got what I expected. We have had no problems with any upgrades....

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The vendor has proposed some things that we have tried, but we aren't using those things today...

Aug 2020
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VP/Other Executive

Relationship

I have only dealt with a couple of people that work for the vendor, but our representative has...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor's accounting department frequently makes errors, but we resolve those issues. Overall,...

Aug 2020
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VP/Other Executive

Other Observations & Comments

I would definitely not buy the product again. It could be a good product, but I don’t know how many...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

If everything lines up in a straight line in the product, we get the outcomes. But if there is ever...

Jul 2020
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VP/Other Executive

Other Observations & Comments

The product is a claim scrubbing system. When a claim hits the edit step, it gets sent back to our...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We have received about 70% of our money’s worth from the product. We have worked through a lot of...

Jul 2020
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VP/Other Executive

Technology

We have been working to get attachments up and live at our organization for a while. The vendor has...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

I wanted to give the vendor the benefit of the doubt. Over time, problems get smoothed out, but we...

Jul 2020
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VP/Other Executive

Implementation and Training

My billers are very unhappy with the training they have received. I wasn’t here when the training...

Jul 2020
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Manager

Relationship

Experian Health is very good in terms of being hands on because we have regular meetings with them....

Jul 2020
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Manager

Functionality and Upgrades

The vendor has a dashboard that gives us all the updates that are coming out, and the vendor is very...

Jul 2020
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Manager

Other Observations & Comments

One area the vendor could improve relates to checks and balances. I would like to see more automatic...

Jul 2020
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Manager

Relationship

I like everything about the product. It is user friendly, and I like the fact that I can open cases...

Jul 2020
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Director

Interfacing and Integration

The product is pretty good in terms of supporting our integration goals. The claims processing is...

Jul 2020
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Director

Sales and Contracting

When it comes to the vendor keeping all of their promises, sometimes things just take longer than...

Jul 2020
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Director

Service and Support

Experian Health's COVID-19 support has been pretty good. When it comes to the quality of ongoing...

Jul 2020
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Director

Relationship

I have no idea who the Experian Health executives are. They have never reached out to us in any...

Jul 2020
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Director

Future Outlook

Within the next 12 months, my satisfaction will be better because of the upgrade. Right now,...

Jun 2020
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Manager

Functionality and Upgrades

I am not the main user of ClaimSource, but I can say that it is very user friendly. Experian Health...

Jun 2020
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Manager

Service and Support

I haven’t had much interaction with Experian Health as it relates to COVID-19. I do know that they...

Jun 2020
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VP/Other Executive

Relationship

We have a very good relationship with our representative. I am a person who will call a spade a...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We get double charged for drug checking that goes through the claim scrubber. Then we hit the edit...

Jun 2020
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VP/Other Executive

Sales and Contracting

I have an issue with the contracting. The vendor has a bad business model with the contracting. It...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

A lot of Experian Health's products overlay each other. The vendor is using the same pipeline and...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor is filling the gap in the core systems when it comes to the clearinghouse systems. The...

Jun 2020
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Director

Service and Support

Experian Health has flexibility, nimbleness, and a basic understanding of claims and billing. Even...

Jun 2020
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Director

Service and Support

We have had a few fights with the vendor. They have kept up with the speed of changes, which have...

Jun 2020
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Director

Service and Support

We are cooking with gas due to one of our upgrades, and it has made life much easier. Whenever I...

Jun 2020
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Director

Relationship

Experian Health needs to improve when it comes to their project managers. There was some sexist...

Jun 2020
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Director

Service and Support

The ongoing phone and web support has gotten really terrible. The issues portal is dreadful. And the...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The ClaimSource product is one of the best because it helps with registration. We also see...

May 2020
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VP/Other Executive

Functionality and Upgrades

The ClaimSource system has an automated authorization piece, and I really think that is a weakness....

May 2020
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VP/Other Executive

Functionality and Upgrades

We don't have a robust patient financial record. That is what we want. It would include self-pay...

May 2020
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VP/Other Executive

Functionality and Upgrades

In terms of driving tangible outcomes, our claims acceptance rate is at an all-time high. I would...

May 2020
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VP/Other Executive

Implementation and Training

The vendor's implementation services were very supportive. In terms of ongoing training, they...

May 2020
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VP/Other Executive

Service and Support

Experian Health's support people are really good. They are available. They come on-site when we ask...

May 2020
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VP/Other Executive

Relationship

We are working on making prior authorization more automated with Experian Health. The automation...

May 2020
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VP/Other Executive

Interfacing and Integration

We have had some issues with the electronic authorization piece. It could do a better job of...

May 2020
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VP/Other Executive

Future Outlook

I don't feel like the eligibility and claims features are related because they kind of act like...

May 2020
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VP/Other Executive

Relationship

I have seen nothing different from the vendor during COVID-19. I have been here for many years and...

May 2020
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VP/Other Executive

Functionality and Upgrades

We don't always know when the product has been updated. Then we get charged for that. It isn't easy...

May 2020
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VP/Other Executive

Relationship

We have touched base with the vendor regularly. That is just because we don't have any issues. We...

May 2020
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Analyst/Coordinator

Future Outlook

We are working on an electronic attachment with Experian Health. Electronic attachments could be...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

I would say the product works better than any other product out there. I know there are some users...

May 2020
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Analyst/Coordinator

Relationship

Experian Health is always moving and changing. We have regular meetings with them. We support them...

May 2020
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Analyst/Coordinator

Implementation and Training

I waver on whether Experian keeps all their promises. I won’t say no, but I won’t say yes. Some...

May 2020
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Analyst/Coordinator

Service and Support

From a support perspective, if we have issues with anything, Experian Health is very responsive and...

May 2020
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Manager

Relationship

The thing that makes Experian Health stand out is their response time. They aren't a vendor that...

Apr 2020
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Manager

Other Observations & Comments

One thing that would make things easy for us with today's market would be the ability to reject or...

Apr 2020
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Manager

Relationship

Experian Health is on the front end of knowing what is changing and happening within the market and...

Apr 2020
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Manager

Relationship

To the best of their ability, the vendor keeps their promises. They don't typically make promises...

Apr 2020
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Manager

Service and Support

I don't really get anything from Experian Health regarding the the COVID-19 crisis. Our other vendor...

Apr 2020
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Manager

Service and Support

I probably would not buy from Experian Health again. They keep their promises about 50% of the time....

Apr 2020
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Manager

Other Observations & Comments

Experian Health really pushed ClaimSource on us. We were on another product from Experian Health...

Apr 2020
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Manager

Service and Support

We have put in tickets with the vendor’s support several times, and we have had to reach out to the...

Apr 2020
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Manager

Functionality and Upgrades

We are still using ClaimSource, and I am still not 100% thrilled with it. The reporting is...

Apr 2020
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Manager

Functionality and Upgrades

ClaimSource is not very user friendly. It has some good things, but certain things aren't out front...

Apr 2020
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Manager

Implementation and Training

I don't really see any additional training from Experian Health. I don't feel like they really do...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

ClaimSource is okay. Experian Health has a new platform as of a few years ago that we aren't a fan...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Almost everything is okay in the system, but the physicians don't like how some things take a long...

Apr 2020
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Analyst/Coordinator

Future Outlook

The things that frustrate us are constant. But in Experian Health’s defense, they are trying to make...

Apr 2020
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Analyst/Coordinator

Relationship

Experian Health is okay in their relationship with us. The relationship is hit and miss; sometimes...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

ClaimSource’s overall platform could be a lot more computer savvy for those people who want to...

Apr 2020
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Director

Relationship

When we have any issues, we can get ahold of Experian Health and get things worked out. Experian...

Apr 2020
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Director

Functionality and Upgrades

I look at the dashboards in ClaimSource pretty much daily, and I use their clean claims feature to...

Apr 2020
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Analyst/Coordinator

Service and Support

I have only ever had to reach out to the vendor a few times, and when I have, I have gotten a call...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The product quality is good, but we have underused Experian Health's technology with ClaimSource. A...

Apr 2020
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Analyst/Coordinator

Relationship

I don't have anything negative to say about Experian Health. The issue really just comes down to...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

Experian Health offers EDI 278N connectivity to a multitude of payers, and we certainly use that...

Apr 2020
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Director

Functionality and Upgrades

I am a huge fan of ClaimSource and Experian Health. Quite honestly, I think the vendor knows what...

Apr 2020
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Director

Functionality and Upgrades

We have had a couple of holdouts where we haven't gotten the remittances and bytes into ClaimSource....

Apr 2020
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Director

Future Outlook

The solution is web based, and that is probably the vendor's only downfall. The solution gets a...

Apr 2020
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Director

Other Observations & Comments

We really don’t have an issue getting what we need. The responsiveness is what leads to issues. I...

Apr 2020
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Director

Lessons Learned

I feel like the outcomes we get are because of what we are doing on our end. We are lucky that we...

Apr 2020
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Manager

Lessons Learned

I am not sure whether we would buy the system again because we have had some bumpy roads, especially...

Mar 2020
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Manager

Sales and Contracting

We have found that the vendor has been quick to approach and take our concerns promptly. We don’t...

Mar 2020
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Manager

ROI / Cost (care and feeding)

The vendor nickel-and-dimed. Under our original agreement, we got a really good deal because we...

Mar 2020
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Manager

Functionality and Upgrades

We absolutely love the ClaimSource product. We struggle with the other products though. From my...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I really haven’t had any issues. ClaimSource has been very quiet, and quiet is always good. It is...

Mar 2020
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Manager

Service and Support

If there is something that we can’t accommodate in our system, the vendor is really good about...

Mar 2020
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Manager

Relationship

If the vendor is getting new payers, they send out a notification saying that they are going to get...

Mar 2020
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Manager

Implementation and Training

I give the vendor a high score for their implementation services because we do get constant...

Mar 2020
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Manager

Service and Support

We have received our money’s worth because the vendor is quick at getting new edits put in place for...

Mar 2020
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Manager

Future Outlook

If the decision were up to me, I would purchase the system again because of where the vendor is and...

Mar 2020
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Manager

Implementation and Training

The vendor came on-site and provided training, but there were a lot of unanswered questions from our...

Mar 2020
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Manager

Functionality and Upgrades

The system does work, and it is integrated. We are just working through some minor hiccups. We have...

Mar 2020