Cybersecurity Is Critical in Today's Environment
ClaimSource
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
As far as product quality goes, Experian Health is doing a lot more reporting for us to be able to...
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Analyst/Coordinator
Experian Health needs to work on better communication with some of their technology. When we send...
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Analyst/Coordinator
Experian Health is great with proactive service. We actually have calls with them on a regular...
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Director
We are happy with ClaimSource and the version that we upgraded to. It is the Cadillac of versions....
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Director
We have regular meetings with Experian Health to discuss our system, and they keep us updated about...
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Director
My staff struggles with ClaimSource because the vendor sends claims back with edits that my staff...
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Manager
The ClaimSource implementation was not a smooth transition at all. We had an issue with one of the...
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Manager
We just use ClaimSource to submit claims. We have our own in-house software that we use to create...
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Manager
I don’t like the vendor’s portal for opening up tickets. It is not straightforward, and it is...
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Manager
We are trying to send out secondary claims to Experian Health. They get the remittances, and they...
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Manager
Our experience with ClaimSource has not been as good as I had hoped it would be. A year from now, I...
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Manager
One of the things that we find frustrating is we are waiting for our remittances to come through...
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Manager
There is a functionality in ClaimSource where we can click on certain remittances and see the whole...
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Manager
There was an occasion recently where we tried to get into the software, and it wasn’t available. I...
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Director
ClaimSource is amazing. Its individual work cues are really nice. They are easy to build and customize....
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Director
We can pull up an electronic copy of each claim in ClaimSource and have remittance advice on the...
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Director
We have had significant success with denials in ClaimSource. The denied claims go right to the...
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Analyst/Coordinator
Experian Health doesn't charge us for ERA, so it is a fair statement to say that they don't charge...
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Analyst/Coordinator
We still get legacy reporting from Experian Health that I would probably rather see a standardized...
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Analyst/Coordinator
The executive involvement is good because Experian Health is engaged pretty heavily with my...
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Analyst/Coordinator
I would tell Experian Health and any other company that gets big to make sure they focus on customer...
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Manager
ClaimSource gets our claims to the correct payers relatively fast. The edits that Experian Health...
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Manager
ClaimSource could do better. The system struggles to find what people are looking for, so we have to...
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Director
Experian Health's services, support, and implementation are very hands on. We have never felt like...
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Director
ClaimSource is working exactly as claims software is supposed to. The software is very easy to...
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Director
ClaimSource has a denials management piece that users can contract for, and because of that, we are...
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Director
I don’t think we have had any upgrades from Experian Health because the upgrades have not been...
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Director
We have looked at other solutions, but the pricing was much higher. The implementation was...
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Manager
Experian Health has been very helpful. They have a good support system. We have recurring meetings...
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Manager
During our go-live with Experian Health, we had some struggles with integrating with our EMR vendor....
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Manager
Any time that we have had an issue, like a challenge with our build or a regulation change, we have...
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Manager
We have always had positive outcomes with Experian Health. Our clean-claim rate is definitely higher...
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Manager
When we decided to move to another EMR, we also decided to move to ClaimSource. Experian Health...
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Manager
My team loves ClaimSource. We had nothing bad to say about the DSG system, and ClaimSource is just...
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Manager
The vendor relationship with Experian Health has gone well. Unfortunately, COVID-19 has changed the...
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Analyst/Coordinator
If I have a problem, I can either call Experian Health or open up a ticket, Within 10 minutes I...
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Analyst/Coordinator
Vendor executive involvement is not as good because the only time that we would get the executives...
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Analyst/Coordinator
I would rate our training for ClaimSource even higher than the highest score if I were allowed to....
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Analyst/Coordinator
Experian Health is really good at delivering new technology.
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Director
On our last upgrade, I didn’t have a good experience with our Experian Health contact. We...
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Director
During the last Experian Health upgrade, our project manager tried to coerce me into giving up...
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Director
ClaimSource continues to be a cool product. Experian Health's support staff is wonderful. Their...
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Director
From the very first day, the vendor's representatives and the people who helped us get set up were...
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Director
We are working with Experian Health to attach more files like medical records or load an EOB if we...
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Director
We have been with Experian Health for a long time, and we have some great connections. I can just...
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Director
In all the years I have worked with Experian Health, I have never lost one minute of sleep at night...
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Analyst/Coordinator
I can't think of a lot of good experiences that I have had with Experian Health.
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Director
Experian Health has reports that are canned, and users can also create their own. There are still...
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Director
The only critique I have about ClaimSource is regarding their time-out function on the program. I...
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Analyst/Coordinator
There is always room for improvement. We go through waves with Experian Health. Right now, things...
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Analyst/Coordinator
My contact person for ClaimSource support is fairly good, and if I reach out directly to that...
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Manager
We love ClaimSource. We like that it is easy to use, and if we see any patterns in denials, we can...
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Manager
A while ago, an organization came out with some different rules. When we contacted Experian Health,...
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Manager
Experian Health was very thorough and detailed in their training. Everything went well with the...
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Manager
During the implementation, Experian Health's people were very thorough and knowledgeable. Everyone...
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Manager
In terms of product quality, we like what we see. We haven’t had any issues that we have had to...
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Manager
With our old vendor, we did have direct data entry that was integrated, but with Experian Health, it...
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Manager
I would give Experian Health the highest score for support because we meet with them regularly. If...
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Manager
I would recommend Experian Health to anyone, and I have recommended them to other peers. I would...
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Manager
We got demos for a few different products and found ClaimSource to be a little bit more user...
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Analyst/Coordinator
The training for ClaimSource has all been internal with our staff. There haven’t really been any issues....
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Analyst/Coordinator
Experian Health has great products. But there are issues with the connections to the acute web with...
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Manager
ClaimSource is completely different from what we used to use. ClaimSource is more user friendly, and...
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Manager
What the vendor doesn’t offer is for a superuser to oversee work queues that the other staff members...
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Manager
Experian Health really cares what we think about their product. They really try their best to keep...
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Manager
When we open tasks through the vendor's website, we sometimes don’t hear back. Some of our cases go...
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Manager
I have no complaints about the solution. It is basically a file transfer system, and as long as the...
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Director
I love Experian Health's service. They have a phenomenal reporting package that they are expanding....
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Director
One area that Experian Health could better support organizations in would be with TINs. The TIN area...
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Director
I can always call or email my salesperson, and they can escalate issues or find the right people and...
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Director
Our implementation was a phenomenal experience for us, and our implementation team was great. The...
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Analyst/Coordinator
I think that ClaimSource is very good. It is easy to use, and it allows us to see our claims go out...
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Analyst/Coordinator
ClaimSource interfaces well with the EMR that we are on right now. We have more access to see the...
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Analyst/Coordinator
When I have questions or concerns, Experian Health responds pretty quickly. During our...
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Analyst/Coordinator
We looked at several other solutions before choosing ClaimSource, and we looked at several different...
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Analyst/Coordinator
The person that I work with at Experian Health has power. They know what to do to get the job done.
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Analyst/Coordinator
Experian Health has a fabulous implementation team. We could have as many calls with them as we...
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CFO
ClaimSource meets our needs very well. It gives us real-time rejections from the payer on our claims...
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CFO
Experian Health is pretty good with service. Our tickets get recognized, some sooner than later;...
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CFO
Custom edits are the key thing that really differentiates ClaimSource for us. In our practice, we...
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Manager
We have had a really good experience. We have very few problems, and when we do, Experian Health is...
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Manager
We do something called a workflow rapid retest. We send a clean claim from the EMR to the Experian...
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Manager
ClaimSource has been great to us. We do statements through the system, and everything has been going...
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Manager
Experian Health's customer service is great. For example, one staff who manages the implementations...
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Manager
Experian Health has a whole bunch of different products. It would be great if Experian Health could...
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Director
I am not sure whether ClaimSource is doing everything that we want it to do regarding integration....
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Director
ClaimSource is even better than our previous product. It is like Experian Health took the best parts...
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Director
Automation is what ClaimSource does best. It goes to various payers' websites to get all of the...
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Director
Everything in the system is integrated. We get our ADT feeds in the system. We don't have to...
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Director
Experian Health is really helpful with reporting and analytics. We have customer-experience managers...
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Director
The biggest thing that frustrates me about Experian Health is their ticketing system. We are used to...
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Director
We are extremely pleased with ClaimSource. I think that our satisfaction will continue to improve...
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Director
Experian Health's customer service and support are ranked very highly, and they are much better than...
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Director
On the claims side, Experian Health has been very good. The implementation went off without a hitch....
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Director
Experian Health is going to be part of our plans as long as I stay on the revenue cycle product I...
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VP/Other Executive
We are very happy with Experian Health's system. One of the things that makes the vendor attractive...
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Manager
Experian Health does pretty well with ongoing support. They have a whole web portal that we can go...
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Director
I am not sure that there is any new technology that Experian Health could provide. I am not sure...
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Director
Sometimes it seems like Experian Health doesn't completely understand our business. There is too...
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VP/Other Executive
We have settled on leveraging more of the applications that Experian Health has for robotic process...
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VP/Other Executive
ClaimSource is a good complement to our EMR when it comes to authorizations because ClaimSource...
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Manager
There isn't much executive involvement from Experian Health, but I do have someone from the...
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Manager
There does sometimes seem to be a lack of urgency from a support perspective. We brought a facility...
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Director
Experian Health has worked with us hand in hand. We have been very busy, and we have even more...
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Director
ClaimSource has all of the information for our claims. I would love to see a tie between what...
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Director
Experian Health’s customer service is what has us buying more products. Their customer service has...
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Director
Experian Health has supported us well through COVID-19. We had an issue where we had some claims...
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Director
We haven't really had any training since the very beginning, but the training we had was good.
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Director
The thing that probably needs the most work is the reporting. Nothing has really changed in terms of...
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