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User Commentary

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Director

Experian Health's customer service and support are ranked very highly, and they are much better than...

Apr 2021
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Director

On the claims side, Experian Health has been very good. The implementation went off without a hitch....

Apr 2021
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Director

Experian Health is going to be part of our plans as long as I stay on the revenue cycle product I...

Apr 2021
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VP/Other Executive

We are very happy with Experian Health's system. One of the things that makes the vendor attractive...

Apr 2021
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Manager

Experian Health does pretty well with ongoing support. They have a whole web portal that we can go...

Feb 2021
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Director

I am not sure that there is any new technology that Experian Health could provide. I am not sure...

Jan 2021
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Director

Sometimes it seems like Experian Health doesn't completely understand our business. There is too...

Jan 2021
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VP/Other Executive

We have settled on leveraging more of the applications that Experian Health has for robotic process...

Jan 2021
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VP/Other Executive

ClaimSource is a good complement to our EMR when it comes to authorizations because ClaimSource...

Jan 2021
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Manager

There isn't much executive involvement from Experian Health, but I do have someone from the...

Jan 2021
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Manager

There does sometimes seem to be a lack of urgency from a support perspective. We brought a facility...

Jan 2021
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Director

Experian Health has worked with us hand in hand. We have been very busy, and we have even more...

Dec 2020
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Director

ClaimSource has all of the information for our claims. I would love to see a tie between what...

Dec 2020
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Director

Experian Health’s customer service is what has us buying more products. Their customer service has...

Dec 2020
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Director

Experian Health has supported us well through COVID-19. We had an issue where we had some claims...

Nov 2020
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Director

We haven't really had any training since the very beginning, but the training we had was good.

Nov 2020
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Director

The thing that probably needs the most work is the reporting. Nothing has really changed in terms of...

Nov 2020
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Analyst/Coordinator

Experian Health's implementation and product management team is very thorough, and the team members...

Oct 2020
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Analyst/Coordinator

One negative thing about ClaimSource is that we no longer have direct integration with one of our...

Oct 2020
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Analyst/Coordinator

We lost one piece of our claims processor in terms of not being able to select an option as part of...

Oct 2020
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Analyst/Coordinator

I have already seen a lot of enhancements to the product as we have been going through our...

Oct 2020
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Analyst/Coordinator

Experian Health is working on a lot of things with us. With ClaimSource, the first thing we did for...

Oct 2020
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Analyst/Coordinator

Experian Health does not avoid charging me for every little thing. The pricing is transaction based.

Oct 2020
(0)
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Analyst/Coordinator

The vendor's support needs a little work. It is the area that needs the most improvement. As an...

Oct 2020
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Analyst/Coordinator

Experian Health is the best at being proactive. The ClaimSource team is really, really good. The...

Oct 2020
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VP/Other Executive

The technology works consistently. I got what I expected. We have had no problems with any upgrades....

Aug 2020
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VP/Other Executive

The vendor has proposed some things that we have tried, but we aren't using those things today...

Aug 2020
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VP/Other Executive

I have only dealt with a couple of people that work for the vendor, but our representative has...

Aug 2020
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VP/Other Executive

The vendor's accounting department frequently makes errors, but we resolve those issues. Overall,...

Aug 2020
(0)
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VP/Other Executive

I would definitely not buy the product again. It could be a good product, but I don’t know how many...

Jul 2020
(0)
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VP/Other Executive

If everything lines up in a straight line in the product, we get the outcomes. But if there is ever...

Jul 2020
(0)
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VP/Other Executive

The product is a claim scrubbing system. When a claim hits the edit step, it gets sent back to our...

Jul 2020
(0)
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VP/Other Executive

We have received about 70% of our money’s worth from the product. We have worked through a lot of...

Jul 2020
(0)
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VP/Other Executive

We have been working to get attachments up and live at our organization for a while. The vendor has...

Jul 2020
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VP/Other Executive

I wanted to give the vendor the benefit of the doubt. Over time, problems get smoothed out, but we...

Jul 2020
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VP/Other Executive

My billers are very unhappy with the training they have received. I wasn’t here when the training...

Jul 2020
(0)
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Manager

Experian Health is very good in terms of being hands on because we have regular meetings with them....

Jul 2020
(0)
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Manager

The vendor has a dashboard that gives us all the updates that are coming out, and the vendor is very...

Jul 2020
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Manager

One area the vendor could improve relates to checks and balances. I would like to see more automatic...

Jul 2020
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Manager

I like everything about the product. It is user friendly, and I like the fact that I can open cases...

Jul 2020
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Director

The product is pretty good in terms of supporting our integration goals. The claims processing is...

Jul 2020
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Director

When it comes to the vendor keeping all of their promises, sometimes things just take longer than...

Jul 2020
(0)
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Director

Experian Health's COVID-19 support has been pretty good. When it comes to the quality of ongoing...

Jul 2020
(0)
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Director

I have no idea who the Experian Health executives are. They have never reached out to us in any...

Jul 2020
(0)
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Director

Within the next 12 months, my satisfaction will be better because of the upgrade. Right now,...

Jun 2020
(0)
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Manager

I am not the main user of ClaimSource, but I can say that it is very user friendly. Experian Health...

Jun 2020
(0)
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Manager

I haven’t had much interaction with Experian Health as it relates to COVID-19. I do know that they...

Jun 2020
(0)
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VP/Other Executive

We have a very good relationship with our representative. I am a person who will call a spade a...

Jun 2020
(0)
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VP/Other Executive

We get double charged for drug checking that goes through the claim scrubber. Then we hit the edit...

Jun 2020
(0)
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VP/Other Executive

I have an issue with the contracting. The vendor has a bad business model with the contracting. It...

Jun 2020
(0)
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VP/Other Executive

A lot of Experian Health's products overlay each other. The vendor is using the same pipeline and...

Jun 2020
(0)
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VP/Other Executive

The vendor is filling the gap in the core systems when it comes to the clearinghouse systems. The...

Jun 2020
(0)
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Director

Experian Health has flexibility, nimbleness, and a basic understanding of claims and billing. Even...

Jun 2020
(0)
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Director

We have had a few fights with the vendor. They have kept up with the speed of changes, which have...

Jun 2020
(0)
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Director

We are cooking with gas due to one of our upgrades, and it has made life much easier. Whenever I...

Jun 2020
(0)
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Director

Experian Health needs to improve when it comes to their project managers. There was some sexist...

Jun 2020
(0)
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Director

The ongoing phone and web support has gotten really terrible. The issues portal is dreadful. And the...

Jun 2020
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VP/Other Executive

The ClaimSource product is one of the best because it helps with registration. We also see...

May 2020
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VP/Other Executive

The ClaimSource system has an automated authorization piece, and I really think that is a weakness....

May 2020
(0)
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VP/Other Executive

We don't have a robust patient financial record. That is what we want. It would include self-pay...

May 2020
(0)
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VP/Other Executive

In terms of driving tangible outcomes, our claims acceptance rate is at an all-time high. I would...

May 2020
(0)
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VP/Other Executive

The vendor's implementation services were very supportive. In terms of ongoing training, they...

May 2020
(0)
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VP/Other Executive

Experian Health's support people are really good. They are available. They come on-site when we ask...

May 2020
(0)
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VP/Other Executive

We are working on making prior authorization more automated with Experian Health. The automation...

May 2020
(0)
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VP/Other Executive

We have had some issues with the electronic authorization piece. It could do a better job of...

May 2020
(0)
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