ClaimSource Commentary
Filtered view: All
Subject Expert
Shawn Howell
Engagement Partner
If you don't have a login, getting started is easy.
User Commentary
Operations
I was not impressed with our implementation of ClaimSource. It was just too scattered. Everything...
Login or Create an Account to see details.
Relationship
There are issues with support from Experian Health. Every time we open a ticket with the support...
Login or Create an Account to see details.
Value
Experian Health itself has good opportunities; it is just whether we have access to them. Some of...
Login or Create an Account to see details.
Culture, Loyalty, Value
I don't think Experian Health is very transparent with charges. Their invoices are very difficult to...
Login or Create an Account to see details.
Relationship
Experian Health is more responsive to tickets than any other vendor that we use. They meet with us...
Login or Create an Account to see details.
Loyalty, Product
We are turning off the claims statusing piece. I don't find it useful at all. We also don't get very...
Login or Create an Account to see details.
Relationship
I would not buy ClaimSource again, and a large part of that is the lack of quality customer service...
Login or Create an Account to see details.
Operations, Product
The thing that has kept me from rating Experian Health almost the lowest score on everything is the...
Login or Create an Account to see details.
Culture
Experian Health switched us a year ago to what they call an all-inclusive model, so we are just...
Login or Create an Account to see details.
Operations
I don't know that training exists with Experian Health. If it does, we haven't been offered any type...
Login or Create an Account to see details.
Product
It isn't that the reports in the solution are bad, but it is too self-service. There needs to be a...
Login or Create an Account to see details.
Culture, Loyalty
I don't see much development and innovation from Experian Health. They come out with a real strong...
Login or Create an Account to see details.
Relationship
The support team for ClaimSource is a little slower than we would like, but it usually comes through....
Login or Create an Account to see details.
Loyalty, Product
ClaimSource definitely meets our needs. The edits from Experian Health are good, and the reports are...
Login or Create an Account to see details.
Product
We do like the reports that we run. They don’t take very long, and we can schedule them. They...
Login or Create an Account to see details.
Operations
We haven’t done much training for ClaimSource since the initial go-live, but the training Experian...
Login or Create an Account to see details.
Relationship
The Experian Health team members are very responsive to the tickets that we submit. They get them...
Login or Create an Account to see details.
Operations
When we switched to Experian Health, they were extremely quick to get up and running. They have...
Login or Create an Account to see details.
Operations
The onboarding can be a little tough with ClaimSource. Getting everything set up and running takes...
Login or Create an Account to see details.
Product
ClaimSource is a cloud-based system, so we don't have to do a whole lot. Experian Health basically...
Login or Create an Account to see details.
Culture
There were some manual things that our old system would do that ClaimSource won't do. Our old vendor...
Login or Create an Account to see details.
Relationship
We find problems a little bit faster than the vendor communicates them. There have been times when...
Login or Create an Account to see details.
Culture, Value
Experian Health has a new product that they are trying to sell, but it is weird to us that we are...
Login or Create an Account to see details.
Product
I would like to see Experian Health's base product status a few more of our primary payers for sure.
Login or Create an Account to see details.
Relationship
When Experian Health says they are going to do things, they will do those things in the system or at...
Login or Create an Account to see details.
Product
ClaimSource is a great product.
Login or Create an Account to see details.
Loyalty
Our organization is in the process of an affiliation with a larger organization. I don't know that...
Login or Create an Account to see details.
Relationship, Product
If there is ever any edit that we are not able to create, the vendor is able to create it for us....
Login or Create an Account to see details.
Loyalty, Relationship, Operations
Experian Health shares their new technologies, and we decide if we want to implement them. There is...
Login or Create an Account to see details.
Culture
The only time the Experian Health executives really reach out is during a contract renewal. We would...
Login or Create an Account to see details.
Product
ClaimSource feeds into Epic, and then we get the information back from Epic, so it works very well.
Login or Create an Account to see details.
Relationship
ClaimSource does a very good job; we have a high claim acceptance rate. We have been using the...
Login or Create an Account to see details.
Product
With the amount of AI things that we have today, there may be some opportunities for Experian Health...
Login or Create an Account to see details.
Loyalty
We are moving to another solution because our boss wants to. That person is familiar with another...
Login or Create an Account to see details.
Relationship, Product
Reports are the only thing that I would give the system a lower rating for. I would like to see more...
Login or Create an Account to see details.
Operations
We have had a lot of time to work out the game with ClaimSource, and that is probably why we have...
Login or Create an Account to see details.
Relationship
Experian Health has moved to a ticket logging system. That has been a little clunky. Sometimes we...
Login or Create an Account to see details.
Relationship, Operations
Experian Health is great from a customer service perspective. They really try to do more webinars...
Login or Create an Account to see details.
Product
For claim statusing, I rated ClaimSource fairly low because we had several incidents where we had to...
Login or Create an Account to see details.
Loyalty, Relationship
ClaimSource wasn't part of our long-term plans, so we decided to replace it. The system is complex...
Login or Create an Account to see details.
Relationship
In terms of issues, Experian Health is slow to respond, their product is inflexible, and there is a...
Login or Create an Account to see details.
Relationship, Product
Experian Health does have the deepest set of solutions of anyone in the space. They are a good...
Login or Create an Account to see details.
Product
I think ClaimSource works better than promoted. Our EHR feeds claims in very smoothly. They go into...
Login or Create an Account to see details.
Product
Experian Health could improve their strength of claim statusing with more payers that they could...
Login or Create an Account to see details.
Relationship
Sometimes Experian Health can be slow to respond to open cases or tickets. I have had to follow up a...
Login or Create an Account to see details.
Operations
I would buy ClaimSource again. I have recommended Experian Health a couple of times for other...
Login or Create an Account to see details.
Product
For denials management, ClaimSource gives us a work queue, and we can turn certain things on or off....
Login or Create an Account to see details.
Relationship, Operations
When we originally implemented ClaimSource, Experian Health didn't have something we needed for...
Login or Create an Account to see details.
Product
At one time, we had a bit of an issue with some printer stuff. Additionally, there are some things...
Login or Create an Account to see details.
Product
There have been some interesting things for us this year in terms of edits and hard stops, so we are...
Login or Create an Account to see details.
Product
As far as I know, Experian Health is not dabbling with AI. They may be doing something out there,...
Login or Create an Account to see details.
Product
ClaimSource requires some knowledge in the field, but once users have that knowledge, ClaimSource is...
Login or Create an Account to see details.
Relationship
In our regular meetings with our client representative, or even if something comes up between those...
Login or Create an Account to see details.
Operations, Product
ClaimSource is easy to use. The filters are really intuitive. Experian Health doesn't have a lot of...
Login or Create an Account to see details.
Relationship
We meet regularly with our client representative from Experian Health, and they are pretty good...
Login or Create an Account to see details.
Product
We are pretty happy with the claims statusing through ClaimSource. We can pretty much get what we...
Login or Create an Account to see details.
Relationship
We had one issue that took a while for Experian Health to come through on. We couldn’t create bridge...
Login or Create an Account to see details.
Loyalty
I don’t have many great things to say about Experian Health. They do a fairly decent job at giving...
Login or Create an Account to see details.
Operations
Experian Health’s original implementation was kind of lackluster, so we don’t add any new products...
Login or Create an Account to see details.
Value
ClaimSource works and meets our needs. We are using it as a clearinghouse, so it submits our claims...
Login or Create an Account to see details.
Loyalty, Product
Experian Health doesn't deliver any new or updated technology to improve the solution's...
Login or Create an Account to see details.
Relationship
One of Experian Health’s downfalls is that we have to really jump through hoops to get somebody to...
Login or Create an Account to see details.
Relationship
The current trend suggests that Experian Health won't change. We haven’t brought to their attention...
Login or Create an Account to see details.
Relationship, Product
If there are files that a payer sends that don't get picked up for some reason, Experian Health...
Login or Create an Account to see details.
Relationship
ClaimSource’s strength is that my team can work in one system. Epic's system is the source of truth,...
Login or Create an Account to see details.
Product, Value
Our desired outcomes were an acceleration of cash and the ability to drive edits forward if we have...
Login or Create an Account to see details.
Relationship
I like Experian Health’s customer service. They really try to make every accommodation for their...
Login or Create an Account to see details.
Loyalty, Product
Experian Health’s flexibility is something I like, and I just like the way that ClaimSource...
Login or Create an Account to see details.
Product
I like ClaimSource’s reporting capabilities, especially with the newest reporting upgrade that...
Login or Create an Account to see details.
Relationship
Our biggest struggle is when we try to report issues. Experian Health’s initial support people who...
Login or Create an Account to see details.
Product
Sometimes when background processes are running and I’m trying to run reports in ClaimSource, there...
Login or Create an Account to see details.
Operations
The big thing during a transition was that we wanted to make sure that we kept Experian Health's...
Login or Create an Account to see details.
Product
The vendor needs to improve on the depth of reports, the number of reports, and even the ability to...
Login or Create an Account to see details.
Value
The issue we run into is that we are on Oracle Health's EMR, which is very locked down, and they...
Login or Create an Account to see details.
Operations
During a certain product go-live, it was invaluable to have the Experian Health representatives...
Login or Create an Account to see details.
Product
Experian Health's interface with our patient management vendor is pretty good. The vendor can bring...
Login or Create an Account to see details.
Culture, Value
With Experian Health, every product has a price tag. We can do real-time eligibility, and sometimes,...
Login or Create an Account to see details.
Product
We aren't really using ClaimSource because we are using another patient management system. With...
Login or Create an Account to see details.
Relationship
If we find a problem with a payer, like claims transmitting to a payer, we usually have to report it...
Login or Create an Account to see details.
Operations
We don’t use the training from Experian Health a whole lot. However, they are always available and...
Login or Create an Account to see details.
Relationship
Experian Health generally meets our needs. They have been easy to work with and accepting of...
Login or Create an Account to see details.
Relationship
Experian Health's support could be better. Users have to open tickets. Experian Health's...
Login or Create an Account to see details.
Relationship
The things that I like the most about Experian Health are their service and their technical...
Login or Create an Account to see details.
Product
Integration with Epic's systems is very important. We use something called Epic Best Practice. That...
Login or Create an Account to see details.
Product
Our end users don't use ClaimSource because everything is integrated with Epic's systems. The...
Login or Create an Account to see details.
Relationship
We meet with Experian Health on a regular basis. There isn't a lot for us to train on because we are...
Login or Create an Account to see details.
Loyalty
We are basically doing a relaunch of Epic's systems, and that has forced us to go back through and...
Login or Create an Account to see details.
Operations, Value
Experian Health's upgrades are pretty seamless. ClaimSource operates pretty much behind the scenes....
Login or Create an Account to see details.
Culture
I have to mark Experian Health down a bit for delivering new technology. I would suggest to Experian...
Login or Create an Account to see details.
Loyalty, Product
I don't work with ClaimSource every day. My team does, and they haven't had any issues with it. We...
Login or Create an Account to see details.
Relationship
We have had staffing issues with Experian Health's support team. Experian Health has a lot of new...
Login or Create an Account to see details.
Loyalty
Choosing ClaimSource was a very close decision for us. The thing that really set it apart was that...
Login or Create an Account to see details.
Loyalty, Relationship, Product
It is very clear that the dashboards in ClaimSource are not robust. They seem to be in the early...
Login or Create an Account to see details.
Operations
Experian Health didn't give us any training until after we were already live with ClaimSource. I...
Login or Create an Account to see details.
Operations
I am on the fence about whether I would buy ClaimSource again because Experian Health doesn't keep...
Login or Create an Account to see details.
Relationship, Product
We are very pleased with the number of edits that we can put in ClaimSource and with the turnaround...
Login or Create an Account to see details.
Relationship
Experian Health has partnered with us to maintain a relationship where they help answer questions...
Login or Create an Account to see details.
Relationship, Product
Experian Health struggles with the payers, especially on claims statusing. That is one of the big...
Login or Create an Account to see details.
Relationship, Operations
There are so many ways that Experian Health has figured out how to communicate with their clients to...
Login or Create an Account to see details.
Operations
Experian Health’s training was really good. ClaimSource is a little tough for a contract manager to...
Login or Create an Account to see details.
Value
Experian Health is very strong in denials management. Experian Health is on the cutting edge. So...
Login or Create an Account to see details.
Relationship
I may have to remind the vendor sometimes, but Experian Health does keep their promises. Our...
Login or Create an Account to see details.
Relationship, Operations
Experian Health has done really big group trainings as well as smaller trainings. They have given me...
Login or Create an Account to see details.
Product
I'm pretty fond of ClaimSource, and I would buy it again in a heartbeat. ClaimSource is really...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout