ClaimSource Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty
Experian Health does a good job, but we sometimes find that they are a little behind. But the payer...
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Relationship
Experian Health’s support is good, and our support meetings with them are very engaging. They...
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Culture, Value
Experian Health does nickel-and-dime us a little, like the implementation fee for a little project...
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Operations, Product
ClaimSource could be better, but it isn't horrible. The external claim status that ClaimSource has...
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Relationship, Product
The only issues that my team has with the reporting capabilities in ClaimSource are the...
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Product
My wish list for ClaimSource is to have a better way to dive into those edits that we have for...
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Loyalty, Relationship
Right now, we have a lot of eggs in the Experian Health basket. Now that we are looking at a new...
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Loyalty, Product
We are using an Experian Health AI tool to help us identify potential denials before they happen....
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Operations
Experian Health is easy to work with for edits. They have been very responsive when we have asked...
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Culture, Loyalty, Relationship
I don't know whether ClaimSource will be part of our long-term plans. The product is decent, but the...
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Product
The ClaimSource system seems to be a little outdated. It still has a 90s feel to its reporting...
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Culture
The vendor is working on a new pricing model where we can get all of our products based on usage,...
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Operations
Experian Health has offered us some training things, but anytime that we have accepted those things,...
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Product, Value
We maintain a pretty high clean claims rate with the system. Some of that is on us, but for the most...
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Culture, Relationship
We have had multiple instances where an issue with the system has come up on Experian Health's end...
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Product
ClaimSource doesn't really provide anything other than the standard reports of the same things that...
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Operations
We received very minimal training when we went live. I don't know whether that was because our...
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Loyalty, Relationship
As long as we are a partner with our parent organization, we will remain with Experian Health, as...
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Relationship, Product
The biggest issue I have with ClaimSource is how often the real-time eligibility tool breaks down....
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Relationship, Product
We would like to see the breadth and depth of payers that Experian Health has built a connection...
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Product
We appreciate that we really don't have delays with ClaimSource. We don't tend to have problems with...
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Relationship
We have a very close relationship with Experian Health's staff, so we meet regularly. So, we do have...
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Loyalty
We are really looking at the concept of direct send capabilities and whether we do that through...
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Loyalty, Product
I would definitely recommend ClaimSource. The beauty of ClaimSource is that we adopted the best...
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Culture
Experian Health's invoicing process is my number-one problem with them. They have and offer some new...
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Relationship, Value
Experian Health's products have deep functionality and can address a wide variety of data and...
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Loyalty, Value
We have been trying to get rid of the product for a while now. It is expensive and not very easy to...
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Value
Experian Health updates ClaimSource regularly. ClaimSource seamlessly integrates with Epic's...
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Relationship
It is hard for me to judge Experian Health's support because I don't use it. I just pick up the...
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Product
For ClaimSource specifically, there is really minimal feedback in this space. Experian Health helps...
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Culture, Value
Experian Health is still kind of nickel-and-diming us with any new features and rollouts. They will...
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Relationship, Product
We have been longtime users of Experian Health’s previous products. We have used the vendor for a...
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Value
I would definitely recommend ClaimSource, but users have to push Experian Health and work with them...
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Culture, Value
Our issues with Experian Health typically come up around pricing and invoicing. The vendor avoided...
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Relationship, Operations
Experian Health’s go-live process is okay. They certainly try to rush through the process,...
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Relationship
We love Experian Health’s staff. The people who service the tool are very easy to work with, and...
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Product
Experian Health’s reports and insights to manage the claims process are not as intuitive as we would...
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Product
Experian Health's system has some significant integrations with Epic's system. We don't have...
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Operations
We had the older product from Experian Health previously. Last year, we had very good, extensive...
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Relationship
ClaimSource has been wonderful. This is a major upgrade from what we were using before. Whenever we...
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Relationship, Operations
We have learned a lot of things through using ClaimSource. A lot of things were thrown at us at the...
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Relationship
We are getting to a very good place with Experian Health's web support, but we are not there yet....
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Operations
The implementation of ClaimSource was fantastic. We received all the information we needed and were...
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Culture, Value
I am in the wonderful position of having done the invoices for both our previous clearinghouse and...
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Loyalty, Value
I would be extremely likely to recommend ClaimSource to other people. We were on another vendor's...
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Loyalty, Operations
Experian Health is good with denials management, but they could do things a little better for us. We...
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Operations
The initial training from Experian Health was really good. We took the ongoing training in-house,...
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Relationship
I work with a really good team at Experian Health. But when there was a cyberattack, it took quite a...
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Operations, Product
Experian Health is implementing some things for our type of hospital, but those things have taken...
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Value
We are starting the process of doing AI predictive denials with Experian Health, and on the back...
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Loyalty, Product
We have some canned abilities in ClaimSource. We can create some things on our own. If something is...
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Operations
The system's billing scrubber has been great. We have been live on it for several years. Before...
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Relationship
We don't need a ton of support from Experian Health. I have a small team that helps triage a lot of...
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Operations
I would like to see ClaimSource have more functionality for us to build ourselves. The product is...
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Operations
ClaimSource's upgrades have been fine. We haven't had any issues with them. Our go-live was also...
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Product
When we get the claim status back, it goes into Epic. We can also go into ClaimSource, pull up the...
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Relationship
We meet recurringly with a person from the vendor, and we work really closely with them. We have a...
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Product, Value
We are extremely satisfied with the strength of the reports from the solution. We can go in and...
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Product
We have reporting within ClaimSource, but the vendor also has a reporting tool that is accessible...
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Operations
With training, we open up a ticket if we need additional training on something, but Experian Health...
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Product
We are contracted with the vendor’s claim statusing piece, and when we started working through those...
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Relationship, Product
Experian Health was able to deliver every claim edit and everything that we requested really...
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Operations, Product
ClaimSource is a product that delivers and delivers well, and anything else that the vendor adds on...
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Product
I am extremely satisfied with Experian Health and everything that they have done. For the claim...
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Relationship, Operations, Product
Usually, we know about any upcoming updates well in advance, unless they are critical. In those...
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Loyalty, Relationship
I haven't really attended any of Experian Health’s conferences, but I know they have a lot of...
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Culture, Relationship, Operations
I would buy ClaimSource again because of the ease of use and ease of implementation. There is...
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Relationship, Operations
ClaimSource has a large number of reports and dashboards. Experian Health takes the time to schedule...
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Relationship, Product
ClaimSource has an advanced claim status function. The traditional claim status function is when...
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Loyalty, Product
It would be good if Experian Health could facilitate Epic's new functionality to do live edit...
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Relationship, Product
Experian Health has the information about rejections, edits, and anything that we are looking to...
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Value
ClaimSource is pretty pricey, but it does the connection to the payers really well. Our staff can...
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Relationship
Experian Health is a good partner. They work very well with us to facilitate what we want. Where I...
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Loyalty, Product
The integration into our Epic system is critical in how we run our departments, so the best feature...
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Operations
We haven’t had a ton of recent upgrades for ClaimSource, but the ones that have happened have been...
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Relationship
We have not really had any challenges with Experian Health. For the most part, they have been very...
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Product
There are some pieces that Experian Health can't do for us, like claim attachments. That is...
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Relationship, Product
Experian Health has been pretty steady in terms of their support of our business. In terms of claims...
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Value
Experian Health charges us based on every nuance in the agreement, whether or not we are using the...
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Product
ClaimSource integrates extremely well with Epic's system, and Experian Health has a very strong...
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Loyalty, Relationship
Experian Health should ensure that they have a disaster recovery plan in place. We have heard that...
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Loyalty, Relationship
Experian Health’s customer service has been decent but not proactive. We tend to always have to...
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Relationship
I enjoy the relationships that we have with our product managers and our claims status team. That is...
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Relationship, Operations
One of the things that really would be fantastic for Experian Health to implement involves claims...
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Product
I do love Experian Health's reporting. There are a couple of things within their reporting, like the...
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Product
Experian Health's claims statusing is good. There is just some work to be done, and we have had a...
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Product
What I like the most about ClaimSource is its reporting capability. Experian Health has their power...
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Operations
We are tough on implementations. There are always bumps getting these things in. Experian Health...
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Product
To make ClaimSource even better, Experian Health can continue to improve the clean claims rate and...
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Loyalty
ClaimSource is part of our long-term plans. We don't want to move around too much. It is taking our...
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Value
The decision to go to Experian Health was made by our operational team. It saved costs and was worth...
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Culture, Relationship
ClaimSource is definitely working as Experian Health told us it would. Also, we are integrating, and...
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Operations, Product
When we first implemented the solution, it almost felt like we were helping build the product...
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Product
The uptime is very good. We don't have to worry about whether the solution will be working each day...
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Relationship
When it comes to help desk tickets and phone calls, we can reach Experian Health for support. The...
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Product, Value
ClaimSource’s performance is really high. Our initial claims acceptance rate for ClaimSource has...
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Loyalty, Product
Experian Health is heavily integrated with Epic. One of the criteria I look at for a non-Epic...
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Loyalty
My satisfaction with ClaimSource’s strength of denials management would be a little bit lower....
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Operations
The product's training is outdated. Updates do happen, but training documents never get updated....
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Culture, Relationship
I want Experian Health to give me a different salesperson than the one we have now. Our salesperson...
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Product
AI should have been incorporated into ClaimSource. We could have had that up and running. The...
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Product
We get good reporting out of ClaimSource, and we can update claims within the system. The system...
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Operations
We have eligibility through Experian Health. One of the vendor's selling points was that they could...
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Product
We have been happy with the system's reports. Whenever we need a report, we can get the data we...
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Culture, Operations
We had a rough start with ClaimSource. The vendor needs to be totally up front with customers...
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Value
Experian Health likes to charge us for every little thing. Everything that our organization has to...
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Relationship
Whenever we present a complex issue, the vendor should be willing to look into it instead of just...
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Product
Everyone is used to using ClaimSource the way it is, and everyone likes it. The system is web based,...
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Product
ClaimSource is user friendly. It is really nice that we can put in edits, and it really helps make...
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Relationship
Experian Health does a really good job of reaching out if there are any issues. They kept us...
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