ClaimSource Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty, Relationship, Operations
Experian Health shares their new technologies, and we decide if we want to implement them. There is...
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Culture
The only time the Experian Health executives really reach out is during a contract renewal. We would...
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Product
ClaimSource feeds into Epic, and then we get the information back from Epic, so it works very well.
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Relationship
ClaimSource does a very good job; we have a high claim acceptance rate. We have been using the...
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Product
With the amount of AI things that we have today, there may be some opportunities for Experian Health...
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Loyalty
We are moving to another solution because our boss wants to. That person is familiar with another...
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Relationship, Product
Reports are the only thing that I would give the system a lower rating for. I would like to see more...
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Operations
We have had a lot of time to work out the game with ClaimSource, and that is probably why we have...
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Relationship
Experian Health has moved to a ticket logging system. That has been a little clunky. Sometimes we...
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Relationship, Operations
Experian Health is great from a customer service perspective. They really try to do more webinars...
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Product
For claim statusing, I rated ClaimSource fairly low because we had several incidents where we had to...
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Loyalty, Relationship
ClaimSource wasn't part of our long-term plans, so we decided to replace it. The system is complex...
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Relationship
In terms of issues, Experian Health is slow to respond, their product is inflexible, and there is a...
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Relationship, Product
Experian Health does have the deepest set of solutions of anyone in the space. They are a good...
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Product
I think ClaimSource works better than promoted. Our EHR feeds claims in very smoothly. They go into...
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Product
Experian Health could improve their strength of claim statusing with more payers that they could...
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Relationship
Sometimes Experian Health can be slow to respond to open cases or tickets. I have had to follow up a...
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Operations
I would buy ClaimSource again. I have recommended Experian Health a couple of times for other...
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Product
For denials management, ClaimSource gives us a work queue, and we can turn certain things on or off....
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Relationship, Operations
When we originally implemented ClaimSource, Experian Health didn't have something we needed for...
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Product
At one time, we had a bit of an issue with some printer stuff. Additionally, there are some things...
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Product
There have been some interesting things for us this year in terms of edits and hard stops, so we are...
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Product
As far as I know, Experian Health is not dabbling with AI. They may be doing something out there,...
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Product
ClaimSource requires some knowledge in the field, but once users have that knowledge, ClaimSource is...
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Relationship
In our regular meetings with our client representative, or even if something comes up between those...
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Operations, Product
ClaimSource is easy to use. The filters are really intuitive. Experian Health doesn't have a lot of...
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Relationship
We meet regularly with our client representative from Experian Health, and they are pretty good...
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Product
We are pretty happy with the claims statusing through ClaimSource. We can pretty much get what we...
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Relationship
We had one issue that took a while for Experian Health to come through on. We couldn’t create bridge...
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Loyalty
I don’t have many great things to say about Experian Health. They do a fairly decent job at giving...
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Operations
Experian Health’s original implementation was kind of lackluster, so we don’t add any new products...
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Value
ClaimSource works and meets our needs. We are using it as a clearinghouse, so it submits our claims...
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Loyalty, Product
Experian Health doesn't deliver any new or updated technology to improve the solution's...
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Relationship
One of Experian Health’s downfalls is that we have to really jump through hoops to get somebody to...
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Relationship
The current trend suggests that Experian Health won't change. We haven’t brought to their attention...
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Relationship, Product
If there are files that a payer sends that don't get picked up for some reason, Experian Health...
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Relationship
ClaimSource’s strength is that my team can work in one system. Epic's system is the source of truth,...
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Product, Value
Our desired outcomes were an acceleration of cash and the ability to drive edits forward if we have...
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Relationship
I like Experian Health’s customer service. They really try to make every accommodation for their...
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Loyalty, Product
Experian Health’s flexibility is something I like, and I just like the way that ClaimSource...
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Product
I like ClaimSource’s reporting capabilities, especially with the newest reporting upgrade that...
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Relationship
Our biggest struggle is when we try to report issues. Experian Health’s initial support people who...
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Product
Sometimes when background processes are running and I’m trying to run reports in ClaimSource, there...
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Operations
The big thing during a transition was that we wanted to make sure that we kept Experian Health's...
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Product
The vendor needs to improve on the depth of reports, the number of reports, and even the ability to...
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Value
The issue we run into is that we are on Oracle Health's EMR, which is very locked down, and they...
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Operations
During a certain product go-live, it was invaluable to have the Experian Health representatives...
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Product
Experian Health's interface with our patient management vendor is pretty good. The vendor can bring...
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Culture, Value
With Experian Health, every product has a price tag. We can do real-time eligibility, and sometimes,...
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Product
We aren't really using ClaimSource because we are using another patient management system. With...
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Relationship
If we find a problem with a payer, like claims transmitting to a payer, we usually have to report it...
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Operations
We don’t use the training from Experian Health a whole lot. However, they are always available and...
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Relationship
Experian Health generally meets our needs. They have been easy to work with and accepting of...
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Relationship
Experian Health's support could be better. Users have to open tickets. Experian Health's...
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Relationship
The things that I like the most about Experian Health are their service and their technical...
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Product
Integration with Epic's systems is very important. We use something called Epic Best Practice. That...
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Product
Our end users don't use ClaimSource because everything is integrated with Epic's systems. The...
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Relationship
We meet with Experian Health on a regular basis. There isn't a lot for us to train on because we are...
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Loyalty
We are basically doing a relaunch of Epic's systems, and that has forced us to go back through and...
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Operations, Value
Experian Health's upgrades are pretty seamless. ClaimSource operates pretty much behind the scenes....
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Culture
I have to mark Experian Health down a bit for delivering new technology. I would suggest to Experian...
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Loyalty, Product
I don't work with ClaimSource every day. My team does, and they haven't had any issues with it. We...
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Relationship
We have had staffing issues with Experian Health's support team. Experian Health has a lot of new...
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Loyalty
Choosing ClaimSource was a very close decision for us. The thing that really set it apart was that...
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Loyalty, Relationship, Product
It is very clear that the dashboards in ClaimSource are not robust. They seem to be in the early...
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Operations
Experian Health didn't give us any training until after we were already live with ClaimSource. I...
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Operations
I am on the fence about whether I would buy ClaimSource again because Experian Health doesn't keep...
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Relationship, Product
We are very pleased with the number of edits that we can put in ClaimSource and with the turnaround...
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Relationship
Experian Health has partnered with us to maintain a relationship where they help answer questions...
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Relationship, Product
Experian Health struggles with the payers, especially on claims statusing. That is one of the big...
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Relationship, Operations
There are so many ways that Experian Health has figured out how to communicate with their clients to...
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Operations
Experian Health’s training was really good. ClaimSource is a little tough for a contract manager to...
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Value
Experian Health is very strong in denials management. Experian Health is on the cutting edge. So...
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Relationship
I may have to remind the vendor sometimes, but Experian Health does keep their promises. Our...
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Relationship, Operations
Experian Health has done really big group trainings as well as smaller trainings. They have given me...
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Product
I'm pretty fond of ClaimSource, and I would buy it again in a heartbeat. ClaimSource is really...
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Loyalty
Experian Health does a good job, but we sometimes find that they are a little behind. But the payer...
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Relationship
Experian Health’s support is good, and our support meetings with them are very engaging. They...
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Culture, Value
Experian Health does nickel-and-dime us a little, like the implementation fee for a little project...
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Operations, Product
ClaimSource could be better, but it isn't horrible. The external claim status that ClaimSource has...
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Relationship, Product
The only issues that my team has with the reporting capabilities in ClaimSource are the...
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Product
My wish list for ClaimSource is to have a better way to dive into those edits that we have for...
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Loyalty, Relationship
Right now, we have a lot of eggs in the Experian Health basket. Now that we are looking at a new...
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Loyalty, Product
We are using an Experian Health AI tool to help us identify potential denials before they happen....
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Operations
Experian Health is easy to work with for edits. They have been very responsive when we have asked...
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Culture, Loyalty, Relationship
I don't know whether ClaimSource will be part of our long-term plans. The product is decent, but the...
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Product
The ClaimSource system seems to be a little outdated. It still has a 90s feel to its reporting...
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Culture
The vendor is working on a new pricing model where we can get all of our products based on usage,...
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Operations
Experian Health has offered us some training things, but anytime that we have accepted those things,...
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Product, Value
We maintain a pretty high clean claims rate with the system. Some of that is on us, but for the most...
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Culture, Relationship
We have had multiple instances where an issue with the system has come up on Experian Health's end...
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Product
ClaimSource doesn't really provide anything other than the standard reports of the same things that...
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Operations
We received very minimal training when we went live. I don't know whether that was because our...
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Loyalty, Relationship
As long as we are a partner with our parent organization, we will remain with Experian Health, as...
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Relationship, Product
The biggest issue I have with ClaimSource is how often the real-time eligibility tool breaks down....
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Relationship, Product
We would like to see the breadth and depth of payers that Experian Health has built a connection...
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Product
We appreciate that we really don't have delays with ClaimSource. We don't tend to have problems with...
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Relationship
We have a very close relationship with Experian Health's staff, so we meet regularly. So, we do have...
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Loyalty
We are really looking at the concept of direct send capabilities and whether we do that through...
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Loyalty, Product
I would definitely recommend ClaimSource. The beauty of ClaimSource is that we adopted the best...
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Culture
Experian Health's invoicing process is my number-one problem with them. They have and offer some new...
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Relationship, Value
Experian Health's products have deep functionality and can address a wide variety of data and...
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Loyalty, Value
We have been trying to get rid of the product for a while now. It is expensive and not very easy to...
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Value
Experian Health updates ClaimSource regularly. ClaimSource seamlessly integrates with Epic's...
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Relationship
It is hard for me to judge Experian Health's support because I don't use it. I just pick up the...
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Product
For ClaimSource specifically, there is really minimal feedback in this space. Experian Health helps...
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Culture, Value
Experian Health is still kind of nickel-and-diming us with any new features and rollouts. They will...
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Relationship, Product
We have been longtime users of Experian Health’s previous products. We have used the vendor for a...
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Value
I would definitely recommend ClaimSource, but users have to push Experian Health and work with them...
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Culture, Value
Our issues with Experian Health typically come up around pricing and invoicing. The vendor avoided...
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Relationship, Operations
Experian Health’s go-live process is okay. They certainly try to rush through the process,...
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Relationship
We love Experian Health’s staff. The people who service the tool are very easy to work with, and...
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Product
Experian Health’s reports and insights to manage the claims process are not as intuitive as we would...
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Product
Experian Health's system has some significant integrations with Epic's system. We don't have...
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Operations
We had the older product from Experian Health previously. Last year, we had very good, extensive...
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Relationship
ClaimSource has been wonderful. This is a major upgrade from what we were using before. Whenever we...
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Relationship, Operations
We have learned a lot of things through using ClaimSource. A lot of things were thrown at us at the...
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Relationship
We are getting to a very good place with Experian Health's web support, but we are not there yet....
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Operations
The implementation of ClaimSource was fantastic. We received all the information we needed and were...
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Culture, Value
I am in the wonderful position of having done the invoices for both our previous clearinghouse and...
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Loyalty, Value
I would be extremely likely to recommend ClaimSource to other people. We were on another vendor's...
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Loyalty, Operations
Experian Health is good with denials management, but they could do things a little better for us. We...
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Operations
The initial training from Experian Health was really good. We took the ongoing training in-house,...
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Relationship
I work with a really good team at Experian Health. But when there was a cyberattack, it took quite a...
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Operations, Product
Experian Health is implementing some things for our type of hospital, but those things have taken...
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Value
We are starting the process of doing AI predictive denials with Experian Health, and on the back...
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Loyalty, Product
We have some canned abilities in ClaimSource. We can create some things on our own. If something is...
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Operations
The system's billing scrubber has been great. We have been live on it for several years. Before...
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Relationship
We don't need a ton of support from Experian Health. I have a small team that helps triage a lot of...
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Operations
I would like to see ClaimSource have more functionality for us to build ourselves. The product is...
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Operations
ClaimSource's upgrades have been fine. We haven't had any issues with them. Our go-live was also...
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Product
When we get the claim status back, it goes into Epic. We can also go into ClaimSource, pull up the...
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Relationship
We meet recurringly with a person from the vendor, and we work really closely with them. We have a...
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Product, Value
We are extremely satisfied with the strength of the reports from the solution. We can go in and...
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Product
We have reporting within ClaimSource, but the vendor also has a reporting tool that is accessible...
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Operations
With training, we open up a ticket if we need additional training on something, but Experian Health...
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Product
We are contracted with the vendor’s claim statusing piece, and when we started working through those...
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