ClaimSource Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship, Product
Experian Health was able to deliver every claim edit and everything that we requested really...
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Operations, Product
ClaimSource is a product that delivers and delivers well, and anything else that the vendor adds on...
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Product
I am extremely satisfied with Experian Health and everything that they have done. For the claim...
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Relationship, Operations, Product
Usually, we know about any upcoming updates well in advance, unless they are critical. In those...
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Loyalty, Relationship
I haven't really attended any of Experian Health’s conferences, but I know they have a lot of...
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Culture, Relationship, Operations
I would buy ClaimSource again because of the ease of use and ease of implementation. There is...
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Relationship, Operations
ClaimSource has a large number of reports and dashboards. Experian Health takes the time to schedule...
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Relationship, Product
ClaimSource has an advanced claim status function. The traditional claim status function is when...
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Loyalty, Product
It would be good if Experian Health could facilitate Epic's new functionality to do live edit...
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Relationship, Product
Experian Health has the information about rejections, edits, and anything that we are looking to...
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Value
ClaimSource is pretty pricey, but it does the connection to the payers really well. Our staff can...
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Relationship
Experian Health is a good partner. They work very well with us to facilitate what we want. Where I...
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Loyalty, Product
The integration into our Epic system is critical in how we run our departments, so the best feature...
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Operations
We haven’t had a ton of recent upgrades for ClaimSource, but the ones that have happened have been...
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Relationship
We have not really had any challenges with Experian Health. For the most part, they have been very...
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Product
There are some pieces that Experian Health can't do for us, like claim attachments. That is...
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Relationship, Product
Experian Health has been pretty steady in terms of their support of our business. In terms of claims...
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Value
Experian Health charges us based on every nuance in the agreement, whether or not we are using the...
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Product
ClaimSource integrates extremely well with Epic's system, and Experian Health has a very strong...
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Loyalty, Relationship
Experian Health should ensure that they have a disaster recovery plan in place. We have heard that...
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Loyalty, Relationship
Experian Health’s customer service has been decent but not proactive. We tend to always have to...
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Relationship
I enjoy the relationships that we have with our product managers and our claims status team. That is...
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Relationship, Operations
One of the things that really would be fantastic for Experian Health to implement involves claims...
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Product
I do love Experian Health's reporting. There are a couple of things within their reporting, like the...
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Product
Experian Health's claims statusing is good. There is just some work to be done, and we have had a...
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Product
What I like the most about ClaimSource is its reporting capability. Experian Health has their power...
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Operations
We are tough on implementations. There are always bumps getting these things in. Experian Health...
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Product
To make ClaimSource even better, Experian Health can continue to improve the clean claims rate and...
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Loyalty
ClaimSource is part of our long-term plans. We don't want to move around too much. It is taking our...
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Value
The decision to go to Experian Health was made by our operational team. It saved costs and was worth...
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Culture, Relationship
ClaimSource is definitely working as Experian Health told us it would. Also, we are integrating, and...
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Operations, Product
When we first implemented the solution, it almost felt like we were helping build the product...
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Product
The uptime is very good. We don't have to worry about whether the solution will be working each day...
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Relationship
When it comes to help desk tickets and phone calls, we can reach Experian Health for support. The...
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Product, Value
ClaimSource’s performance is really high. Our initial claims acceptance rate for ClaimSource has...
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Loyalty, Product
Experian Health is heavily integrated with Epic. One of the criteria I look at for a non-Epic...
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Loyalty
My satisfaction with ClaimSource’s strength of denials management would be a little bit lower....
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Operations
The product's training is outdated. Updates do happen, but training documents never get updated....
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Culture, Relationship
I want Experian Health to give me a different salesperson than the one we have now. Our salesperson...
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Product
AI should have been incorporated into ClaimSource. We could have had that up and running. The...
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Product
We get good reporting out of ClaimSource, and we can update claims within the system. The system...
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Operations
We have eligibility through Experian Health. One of the vendor's selling points was that they could...
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Product
We have been happy with the system's reports. Whenever we need a report, we can get the data we...
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Culture, Operations
We had a rough start with ClaimSource. The vendor needs to be totally up front with customers...
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Value
Experian Health likes to charge us for every little thing. Everything that our organization has to...
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Relationship
Whenever we present a complex issue, the vendor should be willing to look into it instead of just...
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Product
Everyone is used to using ClaimSource the way it is, and everyone likes it. The system is web based,...
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Product
ClaimSource is user friendly. It is really nice that we can put in edits, and it really helps make...
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Relationship
Experian Health does a really good job of reaching out if there are any issues. They kept us...
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Relationship, Product
Experian Health has new technology, but I don't know that we are always able to engage with the...
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Loyalty, Relationship
Experian Health's service is extraordinary. The vendor reaches out to us when they identify things,...
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Loyalty, Relationship
I am very satisfied with the system's ease of use for end users and managers. We are still seeing an...
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Operations
I don't think we have had any training. There was very little training at the onset.
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Relationship
The support team answers tickets very quickly and is very responsive. We have worked with some...
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Culture, Operations
Experian Health should have better edits so that we catch all the issues up front before the claim...
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Relationship
Experian Health is open to customizations, whereas our previous vendor would not let us customize...
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Relationship
Experian Health is very proactive. They have been good about delivering new technology that meets...
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Culture, Relationship
I have grown to be very respectful of the responses that we get from Experian Health based on the...
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Relationship
ClaimSource is fairly seamless for us now. It was clunky to use in the beginning, but it is now very...
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Product
The basic reports are available. I can do ad hoc reporting through the claims section but not the...
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Product
What the vendor forgets is that we are not integrated. Not everyone is integrated, and it is unfair...
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Culture, Relationship
Experian Health has been incredibly generous in communication and taking care of us through action....
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Product
Experian Health had to reroute to different clearinghouses that have different interpretations of...
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Relationship
Experian Health gives me any edit I want within minutes. I have no complaints. In reality, they give...
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Product
The solution is working really great for us right now. The reports are easy. Anytime I ask for...
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Relationship, Operations
Experian Health did a good job of getting us ready for an implementation at one of our facilities,...
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Relationship
ClaimSource is very siloed. Its claim submission side doesn't talk to its enrollment side, and that...
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Relationship, Product
Experian Health is reliable. Other than a certain debacle, we haven't had any issues with...
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Value
We started to do some updates for ClaimSource, and the vendor has been relatively good about not...
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Operations, Product
I like that the system is user friendly. I train people on the system all the time, and people pick...
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Relationship, Product
The system is customizable. I have more claim edits in ClaimSource than I will ever put in our EMR...
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Operations, Product, Value
The hardest thing about using the system is that when we have payers who pay us on paper remits...
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Product
We would like the vendor to offer an option for us to send a variety of documents along with our...
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Product
With the claim edits in the system, the details that come back are pretty broad. That helps us catch...
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Relationship, Operations
We would like to have more meetings with Experian Health in the future, but we can't meet with them...
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Culture, Value
Experian Health charges us for breathing, and their invoicing is terrible. We found out they had...
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Product
ClaimSource’s reporting tools are good. For instance, the portal is beneficial, and the reporting...
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Relationship
Experian Health’s biggest hurdle is their customer service. It is terrible and almost nonexistent,...
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Product
The biggest thing that Experian Health needs to offer is more QA, such as automated notifications of...
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Relationship
Every time we get into a complaint about something that has happened or gone wrong in ClaimSource,...
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Culture
Experian Health is not very willing to do anything for training purposes unless it involves trying...
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Product
ClaimSource’s integration works with everything. I don’t know whether Experian Health cares about...
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Relationship
Experian Health allows or encourages conversations to happen with their senior-level people.
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Operations
Our implementation with Experian Health went well, and we got through it. The vendor has been very...
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Product
The claim status in ClaimSource is helpful to us, as is the fact that it is in a readable format. It...
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Operations
Experian Health has many different members doing their implementation, and because they have so many...
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Relationship, Value
I would highly recommend Experian Health to any organization. They are really good and have really...
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Relationship
We don't have many issues with Experian Health. They are pretty easy to work with, and they get us...
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Product
One core strength of the product is the flexibility that we have to customize things in it. When...
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Product
If we need to delete a claim, we have to actually go in and open that claim before we can delete it....
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Relationship
Experian Health's ticket system delays things quite a bit. In the past, we were able to go directly...
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Relationship, Operations, Product
We have been very happy with the ClaimSource product. ClaimSource was missing a presubmission...
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Loyalty, Product
The vendor has a new tool that uses machine learning, and it is technically AI. It takes all our...
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Loyalty, Product
We have a lot of health insurance companies that are returning eligibility issues to us, so there...
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Relationship, Product
With the product, we can put a lot of edits in that stop our claims before they go out the door. To...
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Operations, Product
ClaimSource is very user friendly and not overly complicated. I like the layout and ease of use.
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Product
ClaimSource could be improved in the way the reports are set up. I would like to see an easier way...
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Product
Remittance management is pretty good in ClaimSource. I wish the system could work with every vendor,...
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Product
When a claim has an error, we would like to be able to click on that error and have the system bring...
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Relationship
If we put in a ticket that the vendor doesn't understand, they will call us. We have another vendor...
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Value
There is a third-party company called Zellis that several payers are using. Zellis and Experian...
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Loyalty
Sometimes, the claim statuses can be a bit unclear. More information is needed sometimes. There is...
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Product
ClaimSource is really easy to navigate. It's really easy to find all the claims for a particular...
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Relationship
A lot of times, when the system's having difficulty, Experian Health sends out an email after the...
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Product
I like ClaimSource in general. I like all the features, it’s easy to read, it's easy to navigate....
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Relationship
Our posters are having a little bit more difficulty in getting remits and that kind of thing, but...
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Product
The product has multiple reports and multiple options and different ways you can break it down....
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Operations
There are no upgrades because the product is web based. For our initial implementation with Experian...
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Relationship
Experian Health is good at notifying us when there is a problem. Experian Health doesn't always...
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Product
ClaimSource supports our basic needs. We primarily use it to get claims out the door and get...
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Relationship
The only thing I have ever used is Experian Health’s ticketing system. My satisfaction is based on...
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Loyalty, Value
ClaimSource is fine at driving tangible outcomes. It is not fabulous. I haven't seen Experian Health...
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Operations
I would be interested in hearing about new initiatives and technology from Experian Health without...
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Product
For claim statuses, there are some that don't get linked correctly, or get incorrect information in...
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Product, Value
ClaimSource is really good at catching things that billers weren't catching in the past. It's great...
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Relationship, Operations
I still have regular calls with Experian Health. They've been really good about ongoing training,...
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Relationship
Experian Health is really quick to bring in other people within programming, or within other...
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Relationship, Product
It takes forever for us to do claim statuses in ClaimSource. That is a struggle. We can't get...
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