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BESTCare 2.0 (Global) Commentary
Filtered view: (Asia/Oceania)

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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Middle East & Africa EHR 2024: A Look into Vendors’ Broader Portfolios
Middle East & Africa EHR 2024:
A Look into Vendors’ Broader Portfolios
February 2024
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Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
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Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
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User Commentary

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Director

Relationship

ezCaretech possessed high-quality technical skills when it came to the creation of our HIS and its...

Dec 2023
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Director

Value

ezCaretech is expensive; they need to be much more competitive in terms of price.

Dec 2023
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Director

Relationship

As a leading HIS provider in our region, ezCaretech must provide an environment and the kind of...

Dec 2023
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Director

Relationship, Product

We really like that ezCaretech has a physician-focused executive team and that the product has...

Jul 2023
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Director

Product

The product could use enhancements around its geometry management. ezCaretech should operate...

Jul 2023
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Director

Product

The biggest opportunity for improvement is the recycling of medical data through an integrated...

May 2023
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Director

Relationship, Product

ezCaretech's biggest strength is their ability to accurately analyze user needs. They also do a good...

May 2023
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Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
Article
KLAS article icon
A Global Collaborative: Bringing the Arch to Australia
27 November 18    |   Aaron Jones, CNIO and Sydney Local Health District
We kept hearing from vendors that Australian EMR users were getting a good experience, but we didn’t want to take the vendors’ word for it.
View All Reports
Related Reports
White Paper
KLAS article icon
Global (Non-US) EMR Benefits 2023
16 March 23    |   Everton Santos and Sidney Tate
As electronic medical record (EMR) adoption grows worldwide, healthcare organizations considering this digital transformation all have the same question: what benefits can we really expect to receive from implementing an EMR? KLAS interviewed leaders at 36 non-US healthcare organizations—12 of which are HIMSS Level 6 or 7—to learn about their journey to realizing benefits from an EMR implementation. This white paper summarizes their insights, including what clinical and operational benefits they have seen, when those benefits were realized, and what recommendations they have for peer organizations.
Performance
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
Middle East & Africa EMR 2021
09 September 21    |   Everton Santos and Sidney Tate
Many healthcare organizations in the Middle East and some in Africa have made EMR purchase decisions over the last five years (2016–2020). In that time, KLAS has validated 86 EMR decisions—72 in the Middle East and 14 in Africa—impacting over 320 hospitals, with decisions made in 2018–2020 impacting (on average) at least twice as many facilities as decisions made in 2016–2017. This report will examine the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa. Compared to KLAS’ previous report on EMRs in the Middle East (published in 2019), this study includes performance data on a significantly higher number of vendors, providing more expansive insights, particularly into the Middle East market.



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