Fathom Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Fathom doesn’t meet all of our needs yet. We cover several specialties, but if we wanted to automate...
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Loyalty, Relationship, Product
Fathom Health excels with their expertise in coding models, and what they have with other clients is...
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Culture, Operations
The go-live for Fathom went as expected, and Fathom Health was very transparent about how long it...
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Relationship, Product, Value
We were actually able to quickly bring our rates for accuracy up, and that was very good. We get...
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Operations
Fathom Health's training is seemingly insignificant because of the sheer number of accounts that we...
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Loyalty, Product
There are so many accounts that we have to touch that it still feels like we are a long way from...
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Loyalty, Product
There are some uncertainties about where Fathom Health is going to go in the future and where the...
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Operations, Product
When we implemented Fathom Health, we wanted to make sure that it was deeply integrated with our EHR...
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Relationship, Product, Value
Fathom is our first dip into the water of autonomous coding, and I think it went too well. That...
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Product
With Fathom, from our automation rate, we autonomously coded thousands of accounts, and we didn't...
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Loyalty, Relationship, Product
There are definitely continued opportunities for audits and providing feedback on how Fathom is...
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Loyalty
With Fathom, product functionality is something that deserves a lower score for me as we think about...
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Value
With Fathom, there is a transaction-based model when we are looking at autonomous coding. If every...
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Operations, Product
One promise Fathom kept was around seamless integration with our EMR. We wanted a fully integrated...
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Loyalty, Operations
Fathom Health keeps their promises. They have done a few audits, and we will do another. That has...
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Loyalty, Product
When we started down this path, we were looking for a minimally invasive area to start with. Having...
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Product
The outcome I expected from Fathom Health was full coding as if our coder encoded things, and that...
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Loyalty
We selected Fathom Health because I had a relationship with one of the employees, and I trusted that...
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Relationship
Fathom Health is very responsive. Anytime that we have any type of question or issue, we bring it up...
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Loyalty, Product
I’m exploring using Fathom Health for other areas. We already use them, and I’m happy with the work...
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Loyalty, Product
Fathom is integrated into our EHR, and we know exactly what data we can pull, and the system will...
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Culture, Relationship
We have been burned lots of times by vendors in this industry who promise the world and don't...
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Value
Fathom Health’s charging has been exactly what I expected. It is based on volume, and I appreciate...
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Relationship, Product
There are different areas or subareas within the ED that Fathom Health isn’t coding for. For...
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Operations
One thing that was different with Fathom Health was they had an initial rate that they charged us to...
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Operations
Fathom Health is very competent, and they do a good job with training. We have had really good...
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Relationship
Every time we have a call with Fathom Health, things get better and better. In all fairness, the...
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Value
Fathom Health is very good about not charging for everything, particularly because it took a while...
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Product
Fathom Health needs to come up with a framework that would allow them to check that the system looks...
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Operations
Our implementation of Fathom was good. Implementing the solution took us longer than expected...
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