Fathom Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Product
With Fathom, from our automation rate, we autonomously coded thousands of accounts, and we didn't...
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Loyalty, Relationship, Product
There are definitely continued opportunities for audits and providing feedback on how Fathom is...
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Loyalty
With Fathom, product functionality is something that deserves a lower score for me as we think about...
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Value
With Fathom, there is a transaction-based model when we are looking at autonomous coding. If every...
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Operations, Product
One promise Fathom kept was around seamless integration with our EMR. We wanted a fully integrated...
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Loyalty, Operations
Fathom Health keeps their promises. They have done a few audits, and we will do another. That has...
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Loyalty, Product
When we started down this path, we were looking for a minimally invasive area to start with. Having...
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Product
The outcome I expected from Fathom Health was full coding as if our coder encoded things, and that...
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Loyalty
We selected Fathom Health because I had a relationship with one of the employees, and I trusted that...
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Relationship
Fathom Health is very responsive. Anytime that we have any type of question or issue, we bring it up...
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Loyalty, Product
I’m exploring using Fathom Health for other areas. We already use them, and I’m happy with the work...
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Loyalty, Product
Fathom is integrated into our EHR, and we know exactly what data we can pull, and the system will...
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Culture, Relationship
We have been burned lots of times by vendors in this industry who promise the world and don't...
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Value
Fathom Health’s charging has been exactly what I expected. It is based on volume, and I appreciate...
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Relationship, Product
There are different areas or subareas within the ED that Fathom Health isn’t coding for. For...
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Operations
One thing that was different with Fathom Health was they had an initial rate that they charged us to...
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Operations
Fathom Health is very competent, and they do a good job with training. We have had really good...
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Relationship
Every time we have a call with Fathom Health, things get better and better. In all fairness, the...
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Value
Fathom Health is very good about not charging for everything, particularly because it took a while...
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Product
Fathom Health needs to come up with a framework that would allow them to check that the system looks...
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Operations
Our implementation of Fathom was good. Implementing the solution took us longer than expected...
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Product
The scrutiny on cybersecurity has increased dramatically from health systems, and the fact that we...
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Relationship
The vendor's support team is accessible to us without any issue.
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Product
The outcomes from the product are consistency and reliability. Those things are the initial barrier...
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Operations
Our go-live was years ago. We ramped things up over the course of a year and made significant...
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Loyalty, Product
Years ago, there were nowhere near the number of ML- or AI-based coding solutions as there are now....
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Product
On the automation rates, we are certainly at 90% if not even a few clicks above that now. When we...
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Operations, Product
The model that we are running on was trained with our data, and we had a lot of it. The coding...
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Loyalty, Relationship
One strength of the vendor is that they are very focused on what they do. Emergency medicine and...
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Value
One thing we learned is that we really have to have the ability to do parallel processes and have a...
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Relationship
Our teams have routine calls with the vendor, so when we were having challenges with attribution...
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Product
Fathom is better and more reliable than human coding. There is a high degree of error with human...
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Operations
After we got Fathom, we learned that the amount of data required to train the model was not...
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Product
We have not seen degradation across different patient types, but we have seen some challenges with...
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Relationship, Operations
One lesson we have learned is that we have to have some internal capabilities to really understand...
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Value
Overall, we have been happy with the costs. There have not been complaints about the fees.
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Relationship
The product has been fantastic for us. The vendor doesn't promise things that they are not going to...
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Culture, Value
The vendor's prices are very straightforward. The vendor doesn't nickel-and-dime. They charge based...
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Culture, Loyalty
When we were evaluating Fathom Health, they were one of the only vendors that promised some things...
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Culture
I would absolutely buy Fathom again. The vendor has an incredible amount of knowledge. They have...
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Product
The system is a machine-based, large-language model with machine learning and AI. It is an iterative...
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