FinThrive Access Coordinator
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Product

We purchased a couple of modules from FinThrive, and we had the modules for over a year, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

It would be nice if there were no overages for every little thing. FinThrive gives us a price, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The best parts of FinThrive's product are its reports and QA. But we have to have a good build to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have routine meetings with my technical support person at FinThrive. Sometimes that person's hands...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I referred people to the system before FinThrive bought out the prior vendor. Since FinThrive took...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The current version times out constantly and is struggling. We cannot wait until we install the next...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

On weekends, my staff gets very frustrated; the system is accessible most of the time but not all of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

FinThrive Access Coordinator brings back potential insurance coverage. I really like the other...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

It is easy to customize FinThrive Access Coordinator and create new rules. I love the all-in-one...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We can no longer report issues from the settings tab in FinThrive Access Coordinator, and that is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The acquisition of FinThrive was uneventful at first; it just was a name change as far as we knew....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With the PELITAS program, the vendor turned things around prior to being bought out by FInThrive....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product that we have is very good, but the estimator is a little difficult to use from PELITAS....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our direct account manager has been the same since the acquisition and is very good to work with. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have been times when I haven't been able to get anyone on the phone at FinThrive. I once...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

FinThrive Access Coordinator is a great product. I cannot be mad about it.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A lot has changed at FinThrive. They used to be DCS Global, and though we were allowed to keep our...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The needs that we have are changing, and the delay we are seeing with the implementation isn’t...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

PELITAS has been very impacted by the FinThrive acquisition. The reason FinThrive wanted to acquire...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

The vendor’s support is where we see issues. The vendor's support team is a whole lot slower than...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

There is some effort required to learn the product. We can make our messages say what we want them...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

For a good part of last year, we saw a lot of lip service from FinThrive, but we are still not...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We had really good support from PELITAS when they were still just PELITAS. Since FinThrive acquired...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

PELITAS has a really good product. One strong point has been our excellent customer service...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We had some implementation issues with FinThrive. We had a really bad implementation manager, and we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

FinThrive seems very rushed. It almost seems like they have too many clients or too many irons in...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We attended a multiuser meeting with other clients of FinThrive. We really liked that meeting...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

FinThrive has improved their service ticket process by giving us more visibility, and we have seen...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

Steven Huddleston leaving the vendor's organization has killed the vendor's program. I was very...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I hate FinThrive. Honestly, they haven't done anything good for me. None of the vendor's plans have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Pelitas iPAS is a very pricey product. The vendor does not avoid charging for little things. We have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We should be important to FinThrive, no matter the size of our organization. We all have to make...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our opinion of FinThrive went down because we had a major problem with Pelitas iPAS and found out...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The initial implementation was great, but we have been constantly told that we are going to get an...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

FinThrive is changing the way they charge for the product. We used to pay a flat fee, and now we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

FinThrive alerts us right away if files aren't transferred or if payers aren’t able to accept them....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

FinThrive’s initial training is pretty thorough and adequate, but it is hard to find time to do the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

FinThrive is very helpful and makes sure that we are satisfied. For example, I needed to call...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has been really good to work with. They are very busy right now, especially in merging...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has a ticket system, so if we have an issue, we put in a ticket, and someone reviews the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The FinThrive acquisition has been uneventful. Nothing good or bad has really happened. I have...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like the estimator and use it quite a bit; that functionality works pretty well. We also have a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

In the new platform, there are going to be a lot of upgrades based on the feedback that the vendor...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

The vendor has training videos in their product that were really helpful in the beginning. But as...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We don't use FinThrive's system for authorization. The product has had the ability to do...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Ever since the vendor became FinThrive, we have experienced support issues. However, we have a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We had some issues with our implementation. Our implementation manager was really bad. Without our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

FinThrive's folks seem to be very rushed. They may have too many clients and too many irons in the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We received really good support from PELITAS before they merged. Ever since the vendor changed to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

FinThrive does our front-end eligibility, so our folks use the product when they are registering...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's upgrade has more kinks than we anticipated. Historically, we have been very pleased...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor lets us know if things are going to be down or if things are going to have updates. I...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Pelitas iPAS is easy and user friendly, and it has very good tracking and reports. When we ask for a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The preauthorization functionality didn’t work for us in some areas. Everybody wants something a...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s support is good. We have meetings all the time with PELITAS. We are dealing with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

PELITAS just sold out to nThrive. I am hesitant because we have had frustrations in the past with an...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There are things that are part of the package, but we still get charged for them.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We had a great team lead from the vendor, but that person moved on, and their replacement has been...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When the customer service and assistance are actually there, Pelitas iPAS is a good product. But...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are supposed to have a bidirectional interface that we can build. We have been waiting for the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I really like PELITAS' product because it is very user friendly and we can create a patient estimate...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

PELITAS offers training online, so any of my staff members can do training at any time.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It is a joy working with PELITAS; we have a very good relationship. I have regular calls with my...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

No news is good news. PELITAS hasn't done anything better, and they are not doing anything worse,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like to see better support from PELITAS. The vendor’s support model is subpar, and we are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We meet regularly with PELITAS, and they engage with us from a client-relations standpoint. We don't...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I find iPAS to be very easy to use. It has lowered our error rate greatly. iPAS has great...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I really love PELITAS. They are so good to work with, and they communicate with us effectively. We...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles