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User Commentary
Product
We purchased a couple of modules from FinThrive, and we had the modules for over a year, and...
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Culture, Value
It would be nice if there were no overages for every little thing. FinThrive gives us a price, and...
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Product
The best parts of FinThrive's product are its reports and QA. But we have to have a good build to...
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Relationship
I have routine meetings with my technical support person at FinThrive. Sometimes that person's hands...
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Relationship
I referred people to the system before FinThrive bought out the prior vendor. Since FinThrive took...
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Product
The current version times out constantly and is struggling. We cannot wait until we install the next...
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Product
On weekends, my staff gets very frustrated; the system is accessible most of the time but not all of...
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Product
FinThrive Access Coordinator brings back potential insurance coverage. I really like the other...
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Loyalty, Product
It is easy to customize FinThrive Access Coordinator and create new rules. I love the all-in-one...
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Relationship
We can no longer report issues from the settings tab in FinThrive Access Coordinator, and that is...
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Relationship
The acquisition of FinThrive was uneventful at first; it just was a name change as far as we knew....
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Relationship
With the PELITAS program, the vendor turned things around prior to being bought out by FInThrive....
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Product
The product that we have is very good, but the estimator is a little difficult to use from PELITAS....
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Relationship
Our direct account manager has been the same since the acquisition and is very good to work with. We...
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Relationship
There have been times when I haven't been able to get anyone on the phone at FinThrive. I once...
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Product
FinThrive Access Coordinator is a great product. I cannot be mad about it.
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Relationship
A lot has changed at FinThrive. They used to be DCS Global, and though we were allowed to keep our...
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Loyalty
The needs that we have are changing, and the delay we are seeing with the implementation isn’t...
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Relationship
PELITAS has been very impacted by the FinThrive acquisition. The reason FinThrive wanted to acquire...
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Loyalty, Relationship
The vendor’s support is where we see issues. The vendor's support team is a whole lot slower than...
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Relationship, Operations
There is some effort required to learn the product. We can make our messages say what we want them...
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Relationship
For a good part of last year, we saw a lot of lip service from FinThrive, but we are still not...
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Relationship
We had really good support from PELITAS when they were still just PELITAS. Since FinThrive acquired...
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Relationship
PELITAS has a really good product. One strong point has been our excellent customer service...
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Operations
We had some implementation issues with FinThrive. We had a really bad implementation manager, and we...
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Relationship
FinThrive seems very rushed. It almost seems like they have too many clients or too many irons in...
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Loyalty, Relationship
We attended a multiuser meeting with other clients of FinThrive. We really liked that meeting...
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Relationship
FinThrive has improved their service ticket process by giving us more visibility, and we have seen...
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Loyalty
Steven Huddleston leaving the vendor's organization has killed the vendor's program. I was very...
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Relationship, Product
I hate FinThrive. Honestly, they haven't done anything good for me. None of the vendor's plans have...
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Value
Pelitas iPAS is a very pricey product. The vendor does not avoid charging for little things. We have...
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Relationship
We should be important to FinThrive, no matter the size of our organization. We all have to make...
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Relationship
Our opinion of FinThrive went down because we had a major problem with Pelitas iPAS and found out...
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Operations
The initial implementation was great, but we have been constantly told that we are going to get an...
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Value
FinThrive is changing the way they charge for the product. We used to pay a flat fee, and now we...
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Relationship, Product
FinThrive alerts us right away if files aren't transferred or if payers aren’t able to accept them....
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Operations
FinThrive’s initial training is pretty thorough and adequate, but it is hard to find time to do the...
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Relationship
FinThrive is very helpful and makes sure that we are satisfied. For example, I needed to call...
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Relationship
The vendor has been really good to work with. They are very busy right now, especially in merging...
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Relationship
The vendor has a ticket system, so if we have an issue, we put in a ticket, and someone reviews the...
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Relationship
The FinThrive acquisition has been uneventful. Nothing good or bad has really happened. I have...
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Product
We like the estimator and use it quite a bit; that functionality works pretty well. We also have a...
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Loyalty
In the new platform, there are going to be a lot of upgrades based on the feedback that the vendor...
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Loyalty, Operations
The vendor has training videos in their product that were really helpful in the beginning. But as...
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Product
We don't use FinThrive's system for authorization. The product has had the ability to do...
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Relationship
Ever since the vendor became FinThrive, we have experienced support issues. However, we have a...
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Operations
We had some issues with our implementation. Our implementation manager was really bad. Without our...
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Relationship
FinThrive's folks seem to be very rushed. They may have too many clients and too many irons in the...
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Relationship
We received really good support from PELITAS before they merged. Ever since the vendor changed to...
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Product
FinThrive does our front-end eligibility, so our folks use the product when they are registering...
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Relationship
The vendor's upgrade has more kinks than we anticipated. Historically, we have been very pleased...
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Relationship
The vendor lets us know if things are going to be down or if things are going to have updates. I...
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Relationship
Pelitas iPAS is easy and user friendly, and it has very good tracking and reports. When we ask for a...
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Product
The preauthorization functionality didn’t work for us in some areas. Everybody wants something a...
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Relationship
The vendor’s support is good. We have meetings all the time with PELITAS. We are dealing with the...
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Loyalty
PELITAS just sold out to nThrive. I am hesitant because we have had frustrations in the past with an...
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Value
There are things that are part of the package, but we still get charged for them.
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Relationship, Operations
We had a great team lead from the vendor, but that person moved on, and their replacement has been...
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Relationship
When the customer service and assistance are actually there, Pelitas iPAS is a good product. But...
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Product
We are supposed to have a bidirectional interface that we can build. We have been waiting for the...
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Product
I really like PELITAS' product because it is very user friendly and we can create a patient estimate...
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Operations
PELITAS offers training online, so any of my staff members can do training at any time.
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Relationship
It is a joy working with PELITAS; we have a very good relationship. I have regular calls with my...
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Loyalty
No news is good news. PELITAS hasn't done anything better, and they are not doing anything worse,...
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Relationship
I would like to see better support from PELITAS. The vendor’s support model is subpar, and we are...
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Relationship
We meet regularly with PELITAS, and they engage with us from a client-relations standpoint. We don't...
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Product, Value
I find iPAS to be very easy to use. It has lowered our error rate greatly. iPAS has great...
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Relationship
I really love PELITAS. They are so good to work with, and they communicate with us effectively. We...
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