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User Commentary
Loyalty, Product
Insurance discovery has been an issue. FinThrive Access Coordinator was not ready for v.10. The...
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Product
FinThrive Access Coordinator is a very solid product. We have been very happy with the vendor. The...
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Relationship
FinThrive's people are very good and responsive people. When we have done upgrades, they have gone...
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Relationship
The only time that we haven't received exceptional service from FinThrive was when they were going...
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Loyalty
The vendor went from PELITAS to FinThrive, and I have been told for over a year that we are...
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Relationship
We have backdoor channels to the vendor’s support team, so when we need something, it gets done.
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Relationship, Operations
Like anybody else, the vendor went through a transition, and during that time, things fell off a...
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Relationship, Operations
Version 10 was a bit of a challenge for us, but the vendor's team gave 100% effort to get us up and...
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Product
We like that FinThrive's product has a propensity-to-pay feature that makes our charity program...
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Product
We would like FinThrive to be able to correct discrepancies with patient addresses not being updated...
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Relationship
Our IT contact from FinThrive is great. We have a good relationship there. Anytime we have questions...
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Product, Value
We expect our registrars to meet 100% before the end of their shifts in order to minimize errors and...
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Product
The things that we have upgraded with the vendor have been seamless. We haven't had any day-to-day...
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Relationship, Operations
When the vendor rolled out a new ticket submission, there was a training video. We had the...
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Loyalty
Integration with the product is going well, but I look forward to having the authorization piece...
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Product
One of my favorite parts of the application is the rules that fire; I don't know how we did life in...
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Relationship
When we reached out to the team and developers before, the turnaround was painfully slow. Since the...
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Value
I haven’t noticed unusual charges from the vendor. The only thing that has been odd is that they...
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Value
FinThrive charges for everything, including programming changes, but they have done some things they...
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Product
FinThrive’s integration is very good.
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Relationship
With a previous upgrade, we sent FinThrive some things and asked them about taking all that...
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Operations
When the last version of the product was implemented, FinThrive had training modules that were...
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Relationship
FinThrive is easy to communicate with and genuinely easy to get ahold of. I don't have to wait a...
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Value
FinThrive Access Coordinator does what the vendor says it is supposed to. The product looks to see...
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Relationship
FinThrive’s customer service team struggles to communicate sometimes because they speak a language...
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Product
There are a couple of things in the system that aren't working, like the password reset link. We...
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Product
FinThrive's system is built for users to correct their own mistakes. In our workflows, we correct...
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Loyalty
There are still a few things we are waiting for in the system. Our transition to FinThrive's system...
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Relationship
We have a designated person from FinThrive who is very good at responding.
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Product, Value
FinThrive Access Coordinator is a great tool with a lot of great features. It takes a lot of manual...
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Relationship
FinThrive is a great partner and should keep doing what they are doing. If we have issues in...
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Value
Most of the things from FinThrive come in bundles, so users aren’t getting nickel-and-dimed. The...
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Loyalty, Product
Right now, if somebody is coming in to have surgery and we want to generate an estimate in FinThrive...
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Relationship, Value
Historically, the estimates coming back from FinThrive Access Coordinator have been more accurate...
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Relationship, Product
When FinThrive Access Coordinator does go down, it is painful for us. But those times are very rare...
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Culture, Value
We would like to have a single invoice from FinThrive so that we are not being nickel-and-dimed on...
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Operations
We have had some issues with lift at times regarding implementations and upgrades, especially with...
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Loyalty, Relationship
FinThrive is always looking for ways to innovate and new things to optimize their products, and that...
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Relationship
FinThrive communicates very well, and I love the customer representation. I love the fact that the...
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Relationship
I have had an excellent experience with FinThrive. My point of contact at FinThrive used to work in...
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Operations
FinThrive schedules training with us, and we have Zoom calls with them and access to web-based...
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Relationship, Operations
The transitions with FinThrive go pretty well because the vendor notifies us of the changes. My...
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Product
FinThrive Access Coordinator is user friendly and is very simple to navigate for eligibility. The...
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Product
We have been satisfied with FinThrive Access Coordinator, particularly with the audit capabilities...
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Relationship
There is a lack of responses and resolutions in a timely manner with FinThrive's phone and web...
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Relationship, Product
We understand that it can be difficult to merge different companies and then find a platform that is...
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Product
We purchased a couple of modules from FinThrive, and we had the modules for over a year, and...
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Culture, Value
It would be nice if there were no overages for every little thing. FinThrive gives us a price, and...
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Product
The best parts of FinThrive's product are its reports and QA. But we have to have a good build to...
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Relationship
I have routine meetings with my technical support person at FinThrive. Sometimes that person's hands...
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Relationship
I referred people to the system before FinThrive bought out the prior vendor. Since FinThrive took...
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Product
The current version times out constantly and is struggling. We cannot wait until we install the next...
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Product
On weekends, my staff gets very frustrated; the system is accessible most of the time but not all of...
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Product
FinThrive Access Coordinator brings back potential insurance coverage. I really like the other...
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Loyalty, Product
It is easy to customize FinThrive Access Coordinator and create new rules. I love the all-in-one...
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Relationship
We can no longer report issues from the settings tab in FinThrive Access Coordinator, and that is...
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Relationship
The acquisition of FinThrive was uneventful at first; it just was a name change as far as we knew....
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Relationship
With the PELITAS program, the vendor turned things around prior to being bought out by FinThrive....
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Product
The product that we have is very good, but the estimator is a little difficult to use from PELITAS....
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Relationship
Our direct account manager has been the same since the acquisition and is very good to work with. We...
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Relationship
There have been times when I haven't been able to get anyone on the phone at FinThrive. I once...
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Product
FinThrive Access Coordinator is a great product. I cannot be mad about it.
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Relationship
A lot has changed at FinThrive. They used to be DCS Global, and though we were allowed to keep our...
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Loyalty
The needs that we have are changing, and the delay we are seeing with the implementation isn’t...
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Relationship
PELITAS has been very impacted by the FinThrive acquisition. The reason FinThrive wanted to acquire...
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Loyalty, Relationship
The vendor’s support is where we see issues. The vendor's support team is a whole lot slower than...
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Relationship, Operations
There is some effort required to learn the product. We can make our messages say what we want them...
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Relationship
For a good part of last year, we saw a lot of lip service from FinThrive, but we are still not...
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