FinThrive Access Coordinator Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
We kept bumping into delays and getting nonresolution types of responses and activities from the...
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Operations
It does take a minute for users to understand how to click through some of the screens in the...
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Relationship
The way we request support from FinThrive through a ticketing case system is very clunky. Many...
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Loyalty, Relationship
The support has gone down since we have been working with the vendor. That is evident because we...
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Loyalty
FinThrive Access Coordinator is not part of our long-term plans. The amount of work we have had to...
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Value
I know some of the other general costs for these types of solutions, and I feel like we are paying a...
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Loyalty
Integration is an issue. One of the main reasons we are looking at other vendors is that there...
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Product
The solution does a good job of verifying, and I don't think we get a lot of false positives or...
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Relationship
We have great expectations for FinThrive Access Coordinator, and we have received excellent service...
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Relationship
A strong point about our relationship with FinThrive is that they don't chase the dollar. Instead,...
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Loyalty
We are looking forward to a new feature from FinThrive about the management of orders. It is where...
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Relationship
FinThrive is very accommodating. If we need support, we can put in a ticket through the system or...
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Product, Value
FinThrive Access Coordinator offers patient estimations. It does a lot of background work to make...
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Operations
For training with FinThrive, we are able to go into team meetings and see the vendor's people at...
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Product
What I like about FinThrive Access Coordinator is that we are able to drill down to each ancillary....
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Relationship
We would love to have someone from FinThrive who understands our world. We have a lot of IT...
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Product
FinThrive Access Coordinator provides us with the outcomes that we need.
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Relationship
I wouldn't say that there is anything I don't like about FinThrive Access Coordinator. It is a new...
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Product, Value
What we like about FinThrive Access Coordinator is that it allows a patient to go in and register...
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Relationship, Value
FinThrive’s executive team is very involved, and the vendor is very hands-on in making sure that...
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Product
The thing that we love the most is that when FinThrive provides us insurance information, they...
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Relationship
FinThrive Access Coordinator works, but when it comes to the reporting aspect, things are breaking...
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Relationship, Product
In the solution, every time somebody is registered, if there is missing information, a note goes on...
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Value
We can't trust the accuracy of the solution, and then there is extra work. The solution is something...
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Relationship
We had an issue with FinThrive’s module. When we met with them to talk about it, we thought that was...
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Operations
The implementation takes so long. The vendor told us it would take us a few months at each facility....
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Value
The vendor avoids charging for every little thing but not without a fight. With things that they...
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Relationship
I'm very satisfied with FinThrive support. Our current liaison is very responsive. We open a ticket...
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Operations
The team members we work with for the implementation are awesome. They are very responsive. They are...
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Product
We like that FinThrive has an end-to-end product. We wanted an end-to-end solution. We have other...
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Product
We are losing some functionality that we have with another vendor, and FinThrive has not been able...
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Loyalty, Operations, Product
The only thing I don't like about the build is that we are going to be building for multiple things....
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Relationship
We would definitely recommend FinThrive. The support from FinThrive is very good. We still have...
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Operations
The implementation was fantastic. FinThrive was wonderful. They have been very quick to handle our...
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Product, Value
FinThrive Access Coordinator is a very heavy platform, but it is good. We have been really happy...
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Product
FinThrive Access Coordinator is a very, very easy product to use, and it is great at monitoring...
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Operations, Product
The setup for the patient-estimation tool in FinThrive Access Coordinator was really lengthy, and I...
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Loyalty
FinThrive Access Coordinator is absolutely not part of our long-term plans. We will discontinue...
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Relationship
There have been a lot of people involved from FinThrive, so there are some I would give a low score,...
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Relationship
FinThrive is quick to respond, even if the answer is not what I am looking for or if I don't feel...
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Value
I don't think FinThrive nickel-and-dimes us. Their fees have been pretty straightforward.
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Operations
As with any new system, there are things we have to work through, and we have to figure out what...
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Loyalty, Product
With the new system that was just implemented, there are a few little glitches that we are still...
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Operations, Product
My frustration with going to FinThrive’s new version is that we had to rebuild everything that was...
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Relationship, Product
FinThrive is slower to react in the new version to fix something, and that is my frustration. But...
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Product
FinThrive Access Coordinator’s biggest weakness is reports. The reports take a long time to run. We...
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Relationship, Product
We have waited a long time to have just a few reports run the way we need them to be run. Convincing...
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Operations
I would tell someone considering the system to make sure that their teams are committed to staying...
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Relationship
FinThrive is willing to do anything we want or need them to do, and they put in enhancement tickets...
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Product
With our online patient estimator, members just have to put in one ID and one CPT code at a time,...
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Product
FinThrive's system doesn't work as promoted with our EHR. We didn't understand that before we...
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Relationship, Product
We tweaked FinThrive Access Coordinator to make it look more user friendly; whenever we send...
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Operations
Organizations can make or break their experience with the product depending on how much they...
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Operations
FinThrive has been great at training. For FinThrive Access Coordinator, they came on-site and made...
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Product
With FinThrive Access Coordinator, we do share reporting data to all our divisions, and we have...
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Operations
Training is pretty much on us. If I see something new or the vendor sends me an email about...
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Relationship
FinThrive addresses problems. I can count on them every day. Our users get here, and unless there is...
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Value
In terms of what we are looking at and where our expectations have gone, we want more of the...
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Loyalty, Product
FinThrive Access Coordinator could be better. Sometimes it doesn't work in real time because we may...
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Product
Unfortunately, FinThrive is subject to a lot of outside sources that prevent FinThrive Access...
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Relationship
We have a pretty good relationship with FinThrive. They are very responsive, and for the most part,...
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Operations
We had a great experience with our implementation of FinThrive Access Coordinator, and the changes...
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Product
FinThrive Access Coordinator is a pretty robust solution. We can customize the rules and everything...
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Product
My biggest complaint with FinThrive Access Coordinator is that it can be a little confusing for the...
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Product
I think FinThrive has a solid foundational product, but they struggle with adding to it and making...
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Product
FinThrive does really well with insurance verification and things like that. However, those are...
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Relationship, Operations
We haven't worked with anybody at a high level on the FinThrive side, and we haven't needed to....
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Relationship
FinThrive could have clarified what information they needed from us. We thought that everything was...
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Loyalty
A lot of quirks are going to get worked out in the next version of FinThrive Access Coordinator, and...
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Product
What is good about FinThrive Access Coordinator is that it has so many different capabilities,...
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Relationship, Value
One thing that is unique about FinThrive Access Coordinator is that it is not just an out-of-the-box...
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Relationship
We regularly meet with FinThrive to review the tickets that we have submitted, and it is the...
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Relationship
Maybe it is because we are a larger organization, but a lot of senior people at FinThrive are easy...
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Relationship, Product
In terms of proactivity, we usually tell FinThrive when there is a problem rather than them telling...
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Loyalty
We are getting ready to go to a newer version of FinThrive Access Coordinator, and that version has...
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Relationship
FinThrive has a solid product that works well the majority of the time. They hire folks who are...
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Loyalty, Relationship
I really don't see FinThrive being a long-term partner with us because I want to get our...
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Product, Value
We use FinThrive Access Coordinator as a work queue tool, so it is very important that it is user...
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Relationship
FinThrive is very good at customer support. The service aspect is really a good strength of theirs....
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Loyalty, Product
FinThrive Access Coordinator definitely has enough flexibility and unique tools. I like how there...
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