FinThrive Access Coordinator Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship, Product
We tweaked FinThrive Access Coordinator to make it look more user friendly; whenever we send...
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Operations
Organizations can make or break their experience with the product depending on how much they...
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Operations
FinThrive has been great at training. For FinThrive Access Coordinator, they came on-site and made...
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Product
With FinThrive Access Coordinator, we do share reporting data to all our divisions, and we have...
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Operations
Training is pretty much on us. If I see something new or the vendor sends me an email about...
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Relationship
FinThrive addresses problems. I can count on them every day. Our users get here, and unless there is...
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Value
In terms of what we are looking at and where our expectations have gone, we want more of the...
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Loyalty, Product
FinThrive Access Coordinator could be better. Sometimes it doesn't work in real time because we may...
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Product
Unfortunately, FinThrive is subject to a lot of outside sources that prevent FinThrive Access...
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Relationship
We have a pretty good relationship with FinThrive. They are very responsive, and for the most part,...
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Operations
We had a great experience with our implementation of FinThrive Access Coordinator, and the changes...
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Product
FinThrive Access Coordinator is a pretty robust solution. We can customize the rules and everything...
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Product
My biggest complaint with FinThrive Access Coordinator is that it can be a little confusing for the...
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Product
I think FinThrive has a solid foundational product, but they struggle with adding to it and making...
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Product
FinThrive does really well with insurance verification and things like that. However, those are...
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Relationship, Operations
We haven't worked with anybody at a high level on the FinThrive side, and we haven't needed to....
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Relationship
FinThrive could have clarified what information they needed from us. We thought that everything was...
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Loyalty
A lot of quirks are going to get worked out in the next version of FinThrive Access Coordinator, and...
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Product
What is good about FinThrive Access Coordinator is that it has so many different capabilities,...
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Relationship, Value
One thing that is unique about FinThrive Access Coordinator is that it is not just an out-of-the-box...
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Relationship
We regularly meet with FinThrive to review the tickets that we have submitted, and it is the...
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Relationship
Maybe it is because we are a larger organization, but a lot of senior people at FinThrive are easy...
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Relationship, Product
In terms of proactivity, we usually tell FinThrive when there is a problem rather than them telling...
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Loyalty
We are getting ready to go to a newer version of FinThrive Access Coordinator, and that version has...
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Relationship
FinThrive has a solid product that works well the majority of the time. They hire folks who are...
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Loyalty, Relationship
I really don't see FinThrive being a long-term partner with us because I want to get our...
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Product, Value
We use FinThrive Access Coordinator as a work queue tool, so it is very important that it is user...
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Relationship
FinThrive is very good at customer support. The service aspect is really a good strength of theirs....
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Loyalty, Product
FinThrive Access Coordinator definitely has enough flexibility and unique tools. I like how there...
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Loyalty, Product
We did not have a bidirectional interface, so we did not pull back into our EHR. That issue was on...
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Product
I don't have any complaints about FinThrive Access Coordinator. It was very intuitive.
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Loyalty, Product
We never moved to the latest platform. FinThrive did a good job. That newer platform was where most...
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Loyalty, Relationship, Operations
We transitioned away from FinThrive Access Coordinator, but that was not my decision. FinThrive...
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Value
FinThrive kept all their promises and more. We had direct access to people. I talked to programmers;...
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Product
For what FinThrive has promoted and what we have purchased lately, things haven't been as...
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Relationship
With FinThrive, one major project was launching a certain manager. A detail was left out of the...
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Loyalty, Operations
We are not fully out of the implementation yet on our upgrade to FinThrive Access Coordinator. So...
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Relationship
We are working on a project with FinThrive, and they are working quickly. Additionally, they have...
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Value
FinThrive is just a little pricey. I'm a little apprehensive about giving the vendor a big score...
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Operations
If we need anything, FinThrive does little virtual trainings. FInThrive has been on-site to help...
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Relationship
We talk to someone from FinThrive about our needs, and that is great. We do have a person, and they...
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Product
We give bonuses based on the report card that each registrar has in FinThrive Access Coordinator,...
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Operations
The very first time FinThrive came out on-site to do training, most of FinThrive Access Coordinator...
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Relationship
We meet with FinThrive on calls because we are having so many issues. We have been meeting...
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Relationship
FinThrive's support is awful. Since the implementation team turned things over to our service team,...
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Product
The ease of use is better with the new version of FinThrive Access Coordinator. I think that the...
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Operations
FinThrive's implementation team seemed to know what they were doing. They just couldn't always...
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Product, Value
I would absolutely not buy FinThrive Access Coordinator again. Overall, we loved the previous...
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Product
We are very pleased with FinThrive Access Coordinator. I haven't heard any complaints about it.
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Relationship
We have always had a great working relationship with FinThrive, and we are very happy with the...
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Operations
I just don't know that we have done any ongoing training with FinThrive, and I would like ongoing...
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Product
I don't know that FinThrive Access Coordinator has changed a lot in the last couple of years, but...
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Relationship, Operations
We meet with FinThrive regularly; they listen to us, and they are concerned with our needs. They...
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Product
The biggest strength of FinThrive Access Coordinator is the volume of payers and the diversity...
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Product
If we don't have quality registrations and aren't capturing all the occurrence codes to make the...
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Relationship, Product
FinThrive keeps right up with everything, like different trends and whatnot. They know they are in a...
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Value
Our charges with FinThrive are spelled out in the contract. We go over sometimes in our eligibility...
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Relationship
If we ask FinThrive something, they set up a call and hop right on it. Also, I regularly hear from...
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Product
The reporting out of FinThrive's system is fantastic. Whenever we need information about specific...
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Product
I couldn't be happier about the ease of use of FinThrive Access Coordinator. If we want to put new...
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Product
FinThrive Access Coordinator integrates really well with another solution we use. The response and...
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Relationship
We do have individual service in FinThrive’s customer support portal to ask questions, and sometimes...
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Value
If someone is considering FinThrive Access Coordinator, if it integrates into their current system,...
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Loyalty, Product
Our last upgrade with FinThrive was seamless; we didn’t have any issues at all. The last time we had...
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Operations, Value
FinThrive gives us the training module, but we have to train our staff. FinThrive was always willing...
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Product
We rarely have a mismatch with the insurance verification tool in FinThrive Access Coordinator, and...
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Value
We get charged for each eligibility that is run, but that is not my call. I'm not thrilled about...
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Relationship
FinThrive updates me frequently on the status of each ticket. Some things have been fixed, and some...
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Operations
We had many training classes that FinThrive was amazing with. They have done actually pretty well. I...
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Loyalty, Product
We have had another program, and I like the appearance of FinThrive Access Coordinator. It is doing...
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Loyalty, Relationship
I'm optimistic about FinThrive's solution. I have seen it come, how they have serviced it, and how...
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Loyalty
We just started using FinThrive’s new version. I'm hoping I will like it more later. I don't want to...
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Relationship
We are looking at other vendors' systems because FinThrive's support has drastically dropped in...
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Operations, Product
When FinThrive does upgrades, those upgrades don't impact us a lot. Everything is done on the...
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Culture, Value
We purchased some products from FinThrive, but those products ended up not being what we thought...
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Product
The system doesn't have a two-way connection with our EMR. It would be nice if it did. FinThrive's...
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