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FinThrive Access Coordinator
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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Featured  Report

Patient Access 2021: How Well Do Enterprise EMR Vendors Meet Organization Needs?
Patient Access 2021:
How Well Do Enterprise EMR Vendors Meet Organization Needs?
December 2021
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User Commentary

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Manager

Product

We purchased a couple of modules from FinThrive, and we had the modules for over a year, and...

Apr 2023
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Manager

Culture, Value

It would be nice if there were no overages for every little thing. FinThrive gives us a price, and...

Apr 2023
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Manager

Product

The best parts of FinThrive's product are its reports and QA. But we have to have a good build to...

Apr 2023
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Manager

Relationship

I have routine meetings with my technical support person at FinThrive. Sometimes that person's hands...

Apr 2023
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Manager

Relationship

I referred people to the system before FinThrive bought out the prior vendor. Since FinThrive took...

Apr 2023
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Manager

Product

The current version times out constantly and is struggling. We cannot wait until we install the next...

Apr 2023
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Manager

Product

On weekends, my staff gets very frustrated; the system is accessible most of the time but not all of...

Apr 2023
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Manager

Product

FinThrive Access Coordinator brings back potential insurance coverage. I really like the other...

Apr 2023
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Manager

Loyalty, Product

It is easy to customize FinThrive Access Coordinator and create new rules. I love the all-in-one...

Apr 2023
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Manager

Relationship

We can no longer report issues from the settings tab in FinThrive Access Coordinator, and that is...

Apr 2023
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Director

Relationship

The acquisition of FinThrive was uneventful at first; it just was a name change as far as we knew....

Jan 2023
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Director

Relationship

With the PELITAS program, the vendor turned things around prior to being bought out by FInThrive....

Jan 2023
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Director

Product

The product that we have is very good, but the estimator is a little difficult to use from PELITAS....

Jan 2023
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Director

Relationship

Our direct account manager has been the same since the acquisition and is very good to work with. We...

Jan 2023
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Manager

Relationship

There have been times when I haven't been able to get anyone on the phone at FinThrive. I once...

Jan 2023
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Manager

Product

FinThrive Access Coordinator is a great product. I cannot be mad about it.

Jan 2023
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Manager

Relationship

A lot has changed at FinThrive. They used to be DCS Global, and though we were allowed to keep our...

Jan 2023
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Manager

Loyalty

The needs that we have are changing, and the delay we are seeing with the implementation isn’t...

Jan 2023
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VP/Other Executive

Relationship

PELITAS has been very impacted by the FinThrive acquisition. The reason FinThrive wanted to acquire...

Jan 2023
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VP/Other Executive

Loyalty, Relationship

The vendor’s support is where we see issues. The vendor's support team is a whole lot slower than...

Jan 2023
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VP/Other Executive

Relationship, Operations

There is some effort required to learn the product. We can make our messages say what we want them...

Jan 2023
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VP/Other Executive

Relationship

For a good part of last year, we saw a lot of lip service from FinThrive, but we are still not...

Jan 2023
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VP/Other Executive

Relationship

We had really good support from PELITAS when they were still just PELITAS. Since FinThrive acquired...

Oct 2022
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VP/Other Executive

Relationship

PELITAS has a really good product. One strong point has been our excellent customer service...

Oct 2022
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VP/Other Executive

Operations

We had some implementation issues with FinThrive. We had a really bad implementation manager, and we...

Oct 2022
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(0)
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VP/Other Executive

Relationship

FinThrive seems very rushed. It almost seems like they have too many clients or too many irons in...

Oct 2022
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Manager

Loyalty, Relationship

We attended a multiuser meeting with other clients of FinThrive. We really liked that meeting...

Oct 2022
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Manager

Relationship

FinThrive has improved their service ticket process by giving us more visibility, and we have seen...

Oct 2022
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VP/Other Executive

Loyalty

Steven Huddleston leaving the vendor's organization has killed the vendor's program. I was very...

Oct 2022
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VP/Other Executive

Relationship, Product

I hate FinThrive. Honestly, they haven't done anything good for me. None of the vendor's plans have...

Oct 2022
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Manager

Value

Pelitas iPAS is a very pricey product. The vendor does not avoid charging for little things. We have...

Oct 2022
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Manager

Relationship

We should be important to FinThrive, no matter the size of our organization. We all have to make...

Oct 2022
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(0)
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Manager

Relationship

Our opinion of FinThrive went down because we had a major problem with Pelitas iPAS and found out...

Oct 2022
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Manager

Operations

The initial implementation was great, but we have been constantly told that we are going to get an...

Oct 2022
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Manager

Value

FinThrive is changing the way they charge for the product. We used to pay a flat fee, and now we...

Oct 2022
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Manager

Relationship, Product

FinThrive alerts us right away if files aren't transferred or if payers aren’t able to accept them....

Oct 2022
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Manager

Operations

FinThrive’s initial training is pretty thorough and adequate, but it is hard to find time to do the...

Oct 2022
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Director

Relationship

FinThrive is very helpful and makes sure that we are satisfied. For example, I needed to call...

Oct 2022
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(0)
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Manager

Relationship

The vendor has been really good to work with. They are very busy right now, especially in merging...

Sep 2022
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(0)
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Manager

Relationship

The vendor has a ticket system, so if we have an issue, we put in a ticket, and someone reviews the...

Sep 2022
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Manager

Relationship

The FinThrive acquisition has been uneventful. Nothing good or bad has really happened. I have...

Sep 2022
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(0)
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Manager

Product

We like the estimator and use it quite a bit; that functionality works pretty well. We also have a...

Sep 2022
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Manager

Loyalty

In the new platform, there are going to be a lot of upgrades based on the feedback that the vendor...

Sep 2022
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Manager

Loyalty, Operations

The vendor has training videos in their product that were really helpful in the beginning. But as...

Sep 2022
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VP/Other Executive

Product

We don't use FinThrive's system for authorization. The product has had the ability to do...

Sep 2022
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(0)
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VP/Other Executive

Relationship

Ever since the vendor became FinThrive, we have experienced support issues. However, we have a...

Sep 2022
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(0)
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VP/Other Executive

Operations

We had some issues with our implementation. Our implementation manager was really bad. Without our...

Sep 2022
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(0)
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VP/Other Executive

Relationship

FinThrive's folks seem to be very rushed. They may have too many clients and too many irons in the...

Sep 2022
||
(0)
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VP/Other Executive

Relationship

We received really good support from PELITAS before they merged. Ever since the vendor changed to...

Sep 2022
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(0)
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VP/Other Executive

Product

FinThrive does our front-end eligibility, so our folks use the product when they are registering...

Sep 2022
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(0)
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Manager

Relationship

The vendor's upgrade has more kinks than we anticipated. Historically, we have been very pleased...

Jun 2022
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(0)
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Director

Relationship

The vendor lets us know if things are going to be down or if things are going to have updates. I...

Jun 2022
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(0)
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Director

Relationship

Pelitas iPAS is easy and user friendly, and it has very good tracking and reports. When we ask for a...

Jun 2022
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Director

Product

The preauthorization functionality didn’t work for us in some areas. Everybody wants something a...

Jun 2022
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Director

Relationship

The vendor’s support is good. We have meetings all the time with PELITAS. We are dealing with the...

Jun 2022
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(0)
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Director

Loyalty

PELITAS just sold out to nThrive. I am hesitant because we have had frustrations in the past with an...

Jun 2022
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(0)
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Director

Value

There are things that are part of the package, but we still get charged for them.

Jun 2022
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(0)
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Director

Relationship, Operations

We had a great team lead from the vendor, but that person moved on, and their replacement has been...

Jun 2022
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(0)
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Director

Relationship

When the customer service and assistance are actually there, Pelitas iPAS is a good product. But...

Jun 2022
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(0)
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Director

Product

We are supposed to have a bidirectional interface that we can build. We have been waiting for the...

Jun 2022
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(0)
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Director

Product

I really like PELITAS' product because it is very user friendly and we can create a patient estimate...

Jun 2022
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(0)
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Director

Operations

PELITAS offers training online, so any of my staff members can do training at any time.

Jun 2022
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Director

Relationship

It is a joy working with PELITAS; we have a very good relationship. I have regular calls with my...

Jun 2022
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Manager

Loyalty

No news is good news. PELITAS hasn't done anything better, and they are not doing anything worse,...

Jun 2022
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Manager

Relationship

I would like to see better support from PELITAS. The vendor’s support model is subpar, and we are...

Jun 2022
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(0)
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Manager

Relationship

We meet regularly with PELITAS, and they engage with us from a client-relations standpoint. We don't...

Jun 2022
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Director

Product, Value

I find iPAS to be very easy to use. It has lowered our error rate greatly. iPAS has great...

May 2022
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Director

Relationship

I really love PELITAS. They are so good to work with, and they communicate with us effectively. We...

May 2022
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