FinThrive Access Coordinator Commentary

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FinThrive is pretty good about training. If we need additional training, we just ask for it, and...

With FinThrive, I've had to fight some invoices because they've charged us for things that they...

With FinThrive Access Coordinator, we have our top payers configured. One payer isn't included...

FinThrive Access Coordinator isn't really meeting our needs because we're missing way too many...

FinThrive has a lot of things in the works and is very innovative. The only issue I have is that...

FinThrive is really good about escalating issues. If there's something really serious going on,...

Implementing FinThrive Access Coordinator was a pain. It was a big struggle. If I had it to do over...

We still do not have the FinThrive estimator tool. It still isn't optimal. We have to do a lot of...

FinThrive's representatives are great to work with. They are knowledgeable and flexible.

I don't think that FinThrive’s modules talk to their reports very cleanly. Everything used to be...

We're just getting out of the gate with a new version, and there have been some hiccups. We haven't...

FinThrive has a great business model and products that we are expanding on, so in our current state,...

FinThrive was a great partner in helping with the good faith estimate when we had to put that...

FinThrive is on par with industry costs, but our money's worth all depends on the product we...

FinThrive Access Coordinator functions very well. We use it primarily for our price estimator. We do...

The functionality of what we have built today is good, and the system is functioning the way we want...

FinThrive's support is hit or miss. When we have issues, some tickets are turned around really...

The only thing that FinThrive could improve upon would be the reporting. The reporting is incomplete...

FinThrive Access Coordinator would be better if we had more payers that we could use electronic...

We didn't choose FinThrive Access Coordinator as our product. FinThrive bought the solution we were...

After we went live with FinThrive Access Coordinator, the vendor moved us over to the client...

FinThrive’s response and support for recognizing our issue are high, but the results are much lower....

I wouldn't go with FinThrive again. When we first signed on with them, I think there was a...

FinThrive’s implementation has to be strengthened. There are gaps on the technical side. We need to...

I want to be fair to FinThrive in that I think they have the right idea; they have the right...

We are still getting the technical components ironed out. We've put logic in place, and it has...

We are not trying to berate the product, but at the same time, we paid for this product. We were...

As of today, we are extremely dissatisfied. I would not recommend FinThrive. If I had a friend in...

We plan to get rid of FinThrive Access Coordinator soon. We have been with FinThrive for a long...

With FinThrive, we’re implementing the insurance discovery piece. If a patient doesn’t have any...

FinThrive’s customer service and getting follow-ups from them is a mess. Before FinThrive acquired...

The product has an opportunity for improvement in terms of efficiency.

For support with FinThrive, we have to put a ticket in. The representatives get back very quickly....

We were using our last vendor's suite for price estimation, but the vendor actually contracted to...

There is a lot of good work and good bones in FinThrive Access Coordinator, but FinThrive needs to...

FinThrive hasn’t had to do any training recently because we have used them for so long, but when we...

We have had some challenges with our claims system, but when it works, FinThrive's tool is extremely...

There are times when I have actually texted FinThrive's client success people about something...

We have used FinThrive for many years, and I have never found them to be unfair. If there has ever...

We went with another vendor's system for claims, but we kept FinThrive's system for real-time...

Sometimes FinThrive Access Coordinator is not in real time compared with the patient’s payer portal....

It is hard to schedule training times with FinThrive that fit our schedules.

FinThrive Access Coordinator works for us on a day-to-day basis. We can verify coverage and obtain...

We can contact FinThrive through email and other channels, but responses take a long time, and...

I don’t think FinThrive is part of our long-term plans. The organization is looking for more modern...

We kept bumping into delays and getting nonresolution types of responses and activities from the...

It does take a minute for users to understand how to click through some of the screens in the...

The way we request support from FinThrive through a ticketing case system is very clunky. Many...

The support has gone down since we have been working with the vendor. That is evident because we...

FinThrive Access Coordinator is not part of our long-term plans. The amount of work we have had to...

I know some of the other general costs for these types of solutions, and I feel like we are paying a...

Integration is an issue. One of the main reasons we are looking at other vendors is that there...

The solution does a good job of verifying, and I don't think we get a lot of false positives or...

We have great expectations for FinThrive Access Coordinator, and we have received excellent service...

A strong point about our relationship with FinThrive is that they don't chase the dollar. Instead,...

We are looking forward to a new feature from FinThrive about the management of orders. It is where...

FinThrive is very accommodating. If we need support, we can put in a ticket through the system or...

FinThrive Access Coordinator offers patient estimations. It does a lot of background work to make...

For training with FinThrive, we are able to go into team meetings and see the vendor's people at...

What I like about FinThrive Access Coordinator is that we are able to drill down to each ancillary....

We would love to have someone from FinThrive who understands our world. We have a lot of IT...

FinThrive Access Coordinator provides us with the outcomes that we need.

I wouldn't say that there is anything I don't like about FinThrive Access Coordinator. It is a new...

What we like about FinThrive Access Coordinator is that it allows a patient to go in and register...

FinThrive’s executive team is very involved, and the vendor is very hands-on in making sure that...

The thing that we love the most is that when FinThrive provides us insurance information, they...