FinThrive Access Coordinator Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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VP/Other Executive

Relationship, Product

We tweaked FinThrive Access Coordinator to make it look more user friendly; whenever we send...

Apr 2025
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VP/Other Executive

Operations

Organizations can make or break their experience with the product depending on how much they...

Apr 2025
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VP/Other Executive

Operations

FinThrive has been great at training. For FinThrive Access Coordinator, they came on-site and made...

Apr 2025
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VP/Other Executive

Product

With FinThrive Access Coordinator, we do share reporting data to all our divisions, and we have...

Apr 2025
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Analyst/Coordinator

Operations

Training is pretty much on us. If I see something new or the vendor sends me an email about...

Feb 2025
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Analyst/Coordinator

Relationship

FinThrive addresses problems. I can count on them every day. Our users get here, and unless there is...

Feb 2025
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Analyst/Coordinator

Value

In terms of what we are looking at and where our expectations have gone, we want more of the...

Feb 2025
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Analyst/Coordinator

Loyalty, Product

FinThrive Access Coordinator could be better. Sometimes it doesn't work in real time because we may...

Feb 2025
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Manager

Product

Unfortunately, FinThrive is subject to a lot of outside sources that prevent FinThrive Access...

Feb 2025
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Manager

Relationship

We have a pretty good relationship with FinThrive. They are very responsive, and for the most part,...

Feb 2025
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Manager

Operations

We had a great experience with our implementation of FinThrive Access Coordinator, and the changes...

Feb 2025
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Manager

Product

FinThrive Access Coordinator is a pretty robust solution. We can customize the rules and everything...

Feb 2025
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Manager

Product

My biggest complaint with FinThrive Access Coordinator is that it can be a little confusing for the...

Feb 2025
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VP/Other Executive

Product

I think FinThrive has a solid foundational product, but they struggle with adding to it and making...

Feb 2025
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VP/Other Executive

Product

FinThrive does really well with insurance verification and things like that. However, those are...

Feb 2025
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Manager

Relationship, Operations

We haven't worked with anybody at a high level on the FinThrive side, and we haven't needed to....

Feb 2025
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Manager

Relationship

FinThrive could have clarified what information they needed from us. We thought that everything was...

Feb 2025
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Director

Loyalty

A lot of quirks are going to get worked out in the next version of FinThrive Access Coordinator, and...

Jan 2025
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Director

Product

What is good about FinThrive Access Coordinator is that it has so many different capabilities,...

Jan 2025
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Director

Relationship, Value

One thing that is unique about FinThrive Access Coordinator is that it is not just an out-of-the-box...

Jan 2025
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Director

Relationship

We regularly meet with FinThrive to review the tickets that we have submitted, and it is the...

Jan 2025
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Director

Relationship

Maybe it is because we are a larger organization, but a lot of senior people at FinThrive are easy...

Jan 2025
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Director

Relationship, Product

In terms of proactivity, we usually tell FinThrive when there is a problem rather than them telling...

Jan 2025
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Director

Loyalty

We are getting ready to go to a newer version of FinThrive Access Coordinator, and that version has...

Jan 2025
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Director

Relationship

FinThrive has a solid product that works well the majority of the time. They hire folks who are...

Dec 2024
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Director

Loyalty, Relationship

I really don't see FinThrive being a long-term partner with us because I want to get our...

Dec 2024
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Director

Product, Value

We use FinThrive Access Coordinator as a work queue tool, so it is very important that it is user...

Dec 2024
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Director

Relationship

FinThrive is very good at customer support. The service aspect is really a good strength of theirs....

Dec 2024
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Director

Loyalty, Product

FinThrive Access Coordinator definitely has enough flexibility and unique tools. I like how there...

Dec 2024
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Director

Loyalty, Product

We did not have a bidirectional interface, so we did not pull back into our EHR. That issue was on...

Nov 2024
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Director

Product

I don't have any complaints about FinThrive Access Coordinator. It was very intuitive.

Nov 2024
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Director

Loyalty, Product

We never moved to the latest platform. FinThrive did a good job. That newer platform was where most...

Nov 2024
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Director

Loyalty, Relationship, Operations

We transitioned away from FinThrive Access Coordinator, but that was not my decision. FinThrive...

Nov 2024
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Director

Value

FinThrive kept all their promises and more. We had direct access to people. I talked to programmers;...

Nov 2024
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Director

Product

For what FinThrive has promoted and what we have purchased lately, things haven't been as...

Aug 2024
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Director

Relationship

With FinThrive, one major project was launching a certain manager. A detail was left out of the...

Aug 2024
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Director

Loyalty, Operations

We are not fully out of the implementation yet on our upgrade to FinThrive Access Coordinator. So...

Aug 2024
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Director

Relationship

We are working on a project with FinThrive, and they are working quickly. Additionally, they have...

Aug 2024
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Director

Value

FinThrive is just a little pricey. I'm a little apprehensive about giving the vendor a big score...

Aug 2024
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Director

Operations

If we need anything, FinThrive does little virtual trainings. FInThrive has been on-site to help...

Aug 2024
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Director

Relationship

We talk to someone from FinThrive about our needs, and that is great. We do have a person, and they...

Aug 2024
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Director

Product

We give bonuses based on the report card that each registrar has in FinThrive Access Coordinator,...

Aug 2024
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Director

Operations

The very first time FinThrive came out on-site to do training, most of FinThrive Access Coordinator...

Aug 2024
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Director

Relationship

We meet with FinThrive on calls because we are having so many issues. We have been meeting...

Aug 2024
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Director

Relationship

FinThrive's support is awful. Since the implementation team turned things over to our service team,...

Aug 2024
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Director

Product

The ease of use is better with the new version of FinThrive Access Coordinator. I think that the...

Aug 2024
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Director

Operations

FinThrive's implementation team seemed to know what they were doing. They just couldn't always...

Aug 2024
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Director

Product, Value

I would absolutely not buy FinThrive Access Coordinator again. Overall, we loved the previous...

Aug 2024
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CFO

Product

We are very pleased with FinThrive Access Coordinator. I haven't heard any complaints about it.

Aug 2024
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CFO

Relationship

We have always had a great working relationship with FinThrive, and we are very happy with the...

Aug 2024
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CFO

Operations

I just don't know that we have done any ongoing training with FinThrive, and I would like ongoing...

Aug 2024
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CFO

Product

I don't know that FinThrive Access Coordinator has changed a lot in the last couple of years, but...

Aug 2024
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Director

Relationship, Operations

We meet with FinThrive regularly; they listen to us, and they are concerned with our needs. They...

Aug 2024
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Director

Product

The biggest strength of FinThrive Access Coordinator is the volume of payers and the diversity...

Aug 2024
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Director

Product

If we don't have quality registrations and aren't capturing all the occurrence codes to make the...

Aug 2024
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Director

Relationship, Product

FinThrive keeps right up with everything, like different trends and whatnot. They know they are in a...

Aug 2024
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Director

Value

Our charges with FinThrive are spelled out in the contract. We go over sometimes in our eligibility...

Aug 2024
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Director

Relationship

If we ask FinThrive something, they set up a call and hop right on it. Also, I regularly hear from...

Aug 2024
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Director

Product

The reporting out of FinThrive's system is fantastic. Whenever we need information about specific...

Aug 2024
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Director

Product

I couldn't be happier about the ease of use of FinThrive Access Coordinator. If we want to put new...

Aug 2024
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Director

Product

FinThrive Access Coordinator integrates really well with another solution we use. The response and...

Jul 2024
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Director

Relationship

We do have individual service in FinThrive’s customer support portal to ask questions, and sometimes...

Jul 2024
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Director

Value

If someone is considering FinThrive Access Coordinator, if it integrates into their current system,...

Jul 2024
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Director

Loyalty, Product

Our last upgrade with FinThrive was seamless; we didn’t have any issues at all. The last time we had...

Jul 2024
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Director

Operations, Value

FinThrive gives us the training module, but we have to train our staff. FinThrive was always willing...

Jul 2024
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Director

Product

We rarely have a mismatch with the insurance verification tool in FinThrive Access Coordinator, and...

Jul 2024
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Manager

Value

We get charged for each eligibility that is run, but that is not my call. I'm not thrilled about...

Jul 2024
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Manager

Relationship

FinThrive updates me frequently on the status of each ticket. Some things have been fixed, and some...

Jul 2024
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Manager

Operations

We had many training classes that FinThrive was amazing with. They have done actually pretty well. I...

Jul 2024
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Manager

Loyalty, Product

We have had another program, and I like the appearance of FinThrive Access Coordinator. It is doing...

Jul 2024
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Manager

Loyalty, Relationship

I'm optimistic about FinThrive's solution. I have seen it come, how they have serviced it, and how...

Jul 2024
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Manager

Loyalty

We just started using FinThrive’s new version. I'm hoping I will like it more later. I don't want to...

Jul 2024
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Manager

Relationship

We are looking at other vendors' systems because FinThrive's support has drastically dropped in...

Apr 2024
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Manager

Operations, Product

When FinThrive does upgrades, those upgrades don't impact us a lot. Everything is done on the...

Apr 2024
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Manager

Culture, Value

We purchased some products from FinThrive, but those products ended up not being what we thought...

Apr 2024
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Manager

Product

The system doesn't have a two-way connection with our EMR. It would be nice if it did. FinThrive's...

Apr 2024
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