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FinThrive Access Coordinator Commentary
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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Patient Access 2021: How Well Do Enterprise EMR Vendors Meet Organization Needs?
Patient Access 2021:
How Well Do Enterprise EMR Vendors Meet Organization Needs?
December 2021
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User Commentary

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Manager

Loyalty, Product

Insurance discovery has been an issue. FinThrive Access Coordinator was not ready for v.10. The...

Nov 2023
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(0)
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Director

Product

FinThrive Access Coordinator is a very solid product. We have been very happy with the vendor. The...

Nov 2023
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Director

Relationship

FinThrive's people are very good and responsive people. When we have done upgrades, they have gone...

Nov 2023
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(0)
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Director

Relationship

The only time that we haven't received exceptional service from FinThrive was when they were going...

Nov 2023
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Manager

Loyalty

The vendor went from PELITAS to FinThrive, and I have been told for over a year that we are...

Oct 2023
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(0)
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Manager

Relationship

We have backdoor channels to the vendor’s support team, so when we need something, it gets done.

Oct 2023
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Manager

Relationship, Operations

Like anybody else, the vendor went through a transition, and during that time, things fell off a...

Oct 2023
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(0)
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Manager

Relationship, Operations

Version 10 was a bit of a challenge for us, but the vendor's team gave 100% effort to get us up and...

Oct 2023
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(0)
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Director

Product

We like that FinThrive's product has a propensity-to-pay feature that makes our charity program...

Oct 2023
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(0)
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Director

Product

We would like FinThrive to be able to correct discrepancies with patient addresses not being updated...

Oct 2023
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(0)
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Director

Relationship

Our IT contact from FinThrive is great. We have a good relationship there. Anytime we have questions...

Sep 2023
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(0)
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Director

Product, Value

We expect our registrars to meet 100% before the end of their shifts in order to minimize errors and...

Sep 2023
||
(0)
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Director

Product

The things that we have upgraded with the vendor have been seamless. We haven't had any day-to-day...

Sep 2023
||
(0)
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Director

Relationship, Operations

When the vendor rolled out a new ticket submission, there was a training video. We had the...

Sep 2023
||
(0)
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Director

Loyalty

Integration with the product is going well, but I look forward to having the authorization piece...

Sep 2023
||
(0)
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Director

Product

One of my favorite parts of the application is the rules that fire; I don't know how we did life in...

Sep 2023
||
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Director

Relationship

When we reached out to the team and developers before, the turnaround was painfully slow. Since the...

Sep 2023
||
(0)
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Director

Value

I haven’t noticed unusual charges from the vendor. The only thing that has been odd is that they...

Sep 2023
||
(0)
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Director

Value

FinThrive charges for everything, including programming changes, but they have done some things they...

Sep 2023
||
(0)
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Director

Product

FinThrive’s integration is very good.

Sep 2023
||
(0)
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Director

Relationship

With a previous upgrade, we sent FinThrive some things and asked them about taking all that...

Sep 2023
||
(0)
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Director

Operations

When the last version of the product was implemented, FinThrive had training modules that were...

Sep 2023
||
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Director

Relationship

FinThrive is easy to communicate with and genuinely easy to get ahold of. I don't have to wait a...

Sep 2023
||
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Director

Value

FinThrive Access Coordinator does what the vendor says it is supposed to. The product looks to see...

Sep 2023
||
(0)
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Director

Relationship

FinThrive’s customer service team struggles to communicate sometimes because they speak a language...

Sep 2023
||
(0)
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Manager

Product

There are a couple of things in the system that aren't working, like the password reset link. We...

Sep 2023
||
(0)
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Manager

Product

FinThrive's system is built for users to correct their own mistakes. In our workflows, we correct...

Sep 2023
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(0)
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Manager

Loyalty

There are still a few things we are waiting for in the system. Our transition to FinThrive's system...

Sep 2023
||
(0)
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Manager

Relationship

We have a designated person from FinThrive who is very good at responding.

Sep 2023
||
(0)
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Director

Product, Value

FinThrive Access Coordinator is a great tool with a lot of great features. It takes a lot of manual...

Aug 2023
||
(0)
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Director

Relationship

FinThrive is a great partner and should keep doing what they are doing. If we have issues in...

Aug 2023
||
(0)
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Director

Value

Most of the things from FinThrive come in bundles, so users aren’t getting nickel-and-dimed. The...

Aug 2023
||
(0)
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Director

Loyalty, Product

Right now, if somebody is coming in to have surgery and we want to generate an estimate in FinThrive...

Aug 2023
||
(0)
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Director

Relationship, Value

Historically, the estimates coming back from FinThrive Access Coordinator have been more accurate...

Aug 2023
||
(0)
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Director

Relationship, Product

When FinThrive Access Coordinator does go down, it is painful for us. But those times are very rare...

Aug 2023
||
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Director

Culture, Value

We would like to have a single invoice from FinThrive so that we are not being nickel-and-dimed on...

Aug 2023
||
(0)
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Director

Operations

We have had some issues with lift at times regarding implementations and upgrades, especially with...

Aug 2023
||
(0)
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Director

Loyalty, Relationship

FinThrive is always looking for ways to innovate and new things to optimize their products, and that...

Aug 2023
||
(0)
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Director

Relationship

FinThrive communicates very well, and I love the customer representation. I love the fact that the...

Aug 2023
||
(0)
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Director

Relationship

I have had an excellent experience with FinThrive. My point of contact at FinThrive used to work in...

Jul 2023
||
(0)
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Director

Operations

FinThrive schedules training with us, and we have Zoom calls with them and access to web-based...

Jul 2023
||
(0)
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Director

Relationship, Operations

The transitions with FinThrive go pretty well because the vendor notifies us of the changes. My...

Jul 2023
||
(0)
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Director

Product

FinThrive Access Coordinator is user friendly and is very simple to navigate for eligibility. The...

Jul 2023
||
(0)
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VP/Other Executive

Product

We have been satisfied with FinThrive Access Coordinator, particularly with the audit capabilities...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

There is a lack of responses and resolutions in a timely manner with FinThrive's phone and web...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

We understand that it can be difficult to merge different companies and then find a platform that is...

Jul 2023
||
(0)
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Manager

Product

We purchased a couple of modules from FinThrive, and we had the modules for over a year, and...

Apr 2023
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(0)
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Manager

Culture, Value

It would be nice if there were no overages for every little thing. FinThrive gives us a price, and...

Apr 2023
||
(0)
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Manager

Product

The best parts of FinThrive's product are its reports and QA. But we have to have a good build to...

Apr 2023
||
(0)
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Manager

Relationship

I have routine meetings with my technical support person at FinThrive. Sometimes that person's hands...

Apr 2023
||
(0)
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Manager

Relationship

I referred people to the system before FinThrive bought out the prior vendor. Since FinThrive took...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The current version times out constantly and is struggling. We cannot wait until we install the next...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Product

On weekends, my staff gets very frustrated; the system is accessible most of the time but not all of...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Product

FinThrive Access Coordinator brings back potential insurance coverage. I really like the other...

Apr 2023
||
(0)
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Manager

Loyalty, Product

It is easy to customize FinThrive Access Coordinator and create new rules. I love the all-in-one...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We can no longer report issues from the settings tab in FinThrive Access Coordinator, and that is...

Apr 2023
||
(0)
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Director

Relationship

The acquisition of FinThrive was uneventful at first; it just was a name change as far as we knew....

Jan 2023
||
(0)
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 or  to see details.

Director

Relationship

With the PELITAS program, the vendor turned things around prior to being bought out by FinThrive....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product that we have is very good, but the estimator is a little difficult to use from PELITAS....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our direct account manager has been the same since the acquisition and is very good to work with. We...

Jan 2023
||
(0)
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Manager

Relationship

There have been times when I haven't been able to get anyone on the phone at FinThrive. I once...

Jan 2023
||
(0)
 Thank you  Helpful

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Manager

Product

FinThrive Access Coordinator is a great product. I cannot be mad about it.

Jan 2023
||
(0)
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Manager

Relationship

A lot has changed at FinThrive. They used to be DCS Global, and though we were allowed to keep our...

Jan 2023
||
(0)
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Manager

Loyalty

The needs that we have are changing, and the delay we are seeing with the implementation isn’t...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PELITAS has been very impacted by the FinThrive acquisition. The reason FinThrive wanted to acquire...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The vendor’s support is where we see issues. The vendor's support team is a whole lot slower than...

Jan 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations

There is some effort required to learn the product. We can make our messages say what we want them...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For a good part of last year, we saw a lot of lip service from FinThrive, but we are still not...

Jan 2023
||
(0)
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