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FinThrive Access Coordinator Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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Director

Product

For what FinThrive has promoted and what we have purchased lately, things haven't been as...

Aug 2024
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Director

Relationship

With FinThrive, one major project was launching a certain manager. A detail was left out of the...

Aug 2024
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Director

Loyalty, Operations

We are not fully out of the implementation yet on our upgrade to FinThrive Access Coordinator. So...

Aug 2024
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Director

Relationship

We are working on a project with FinThrive, and they are working quickly. Additionally, they have...

Aug 2024
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Director

Value

FinThrive is just a little pricey. I'm a little apprehensive about giving the vendor a big score...

Aug 2024
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Director

Operations

If we need anything, FinThrive does little virtual trainings. FInThrive has been on-site to help...

Aug 2024
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Director

Relationship

We talk to someone from FinThrive about our needs, and that is great. We do have a person, and they...

Aug 2024
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Director

Product

We give bonuses based on the report card that each registrar has in FinThrive Access Coordinator,...

Aug 2024
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Director

Operations

The very first time FinThrive came out on-site to do training, most of FinThrive Access Coordinator...

Aug 2024
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Director

Relationship

We meet with FinThrive on calls because we are having so many issues. We have been meeting...

Aug 2024
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Director

Relationship

FinThrive's support is awful. Since the implementation team turned things over to our service team,...

Aug 2024
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Director

Product

The ease of use is better with the new version of FinThrive Access Coordinator. I think that the...

Aug 2024
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Director

Operations

FinThrive's implementation team seemed to know what they were doing. They just couldn't always...

Aug 2024
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Director

Product, Value

I would absolutely not buy FinThrive Access Coordinator again. Overall, we loved the previous...

Aug 2024
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CFO

Product

We are very pleased with FinThrive Access Coordinator. I haven't heard any complaints about it.

Aug 2024
||
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CFO

Relationship

We have always had a great working relationship with FinThrive, and we are very happy with the...

Aug 2024
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CFO

Operations

I just don't know that we have done any ongoing training with FinThrive, and I would like ongoing...

Aug 2024
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CFO

Product

I don't know that FinThrive Access Coordinator has changed a lot in the last couple of years, but...

Aug 2024
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Director

Relationship, Operations

We meet with FinThrive regularly; they listen to us, and they are concerned with our needs. They...

Aug 2024
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Director

Product

The biggest strength of FinThrive Access Coordinator is the volume of payers and the diversity...

Aug 2024
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Director

Product

If we don't have quality registrations and aren't capturing all the occurrence codes to make the...

Aug 2024
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Director

Relationship, Product

FinThrive keeps right up with everything, like different trends and whatnot. They know they are in a...

Aug 2024
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Director

Value

Our charges with FinThrive are spelled out in the contract. We go over sometimes in our eligibility...

Aug 2024
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Director

Relationship

If we ask FinThrive something, they set up a call and hop right on it. Also, I regularly hear from...

Aug 2024
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Director

Product

The reporting out of FinThrive's system is fantastic. Whenever we need information about specific...

Aug 2024
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Director

Product

I couldn't be happier about the ease of use of FinThrive Access Coordinator. If we want to put new...

Aug 2024
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Director

Product

FinThrive Access Coordinator integrates really well with another solution we use. The response and...

Jul 2024
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Director

Relationship

We do have individual service in FinThrive’s customer support portal to ask questions, and sometimes...

Jul 2024
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Director

Value

If someone is considering FinThrive Access Coordinator, if it integrates into their current system,...

Jul 2024
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Director

Loyalty, Product

Our last upgrade with FinThrive was seamless; we didn’t have any issues at all. The last time we had...

Jul 2024
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Director

Operations, Value

FinThrive gives us the training module, but we have to train our staff. FinThrive was always willing...

Jul 2024
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Director

Product

We rarely have a mismatch with the insurance verification tool in FinThrive Access Coordinator, and...

Jul 2024
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Manager

Value

We get charged for each eligibility that is run, but that is not my call. I'm not thrilled about...

Jul 2024
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Manager

Relationship

FinThrive updates me frequently on the status of each ticket. Some things have been fixed, and some...

Jul 2024
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Manager

Operations

We had many training classes that FinThrive was amazing with. They have done actually pretty well. I...

Jul 2024
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Manager

Loyalty, Product

We have had another program, and I like the appearance of FinThrive Access Coordinator. It is doing...

Jul 2024
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Manager

Loyalty, Relationship

I'm optimistic about FinThrive's solution. I have seen it come, how they have serviced it, and how...

Jul 2024
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Manager

Loyalty

We just started using FinThrive’s new version. I'm hoping I will like it more later. I don't want to...

Jul 2024
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Manager

Relationship

We are looking at other vendors' systems because FinThrive's support has drastically dropped in...

Apr 2024
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Manager

Operations, Product

When FinThrive does upgrades, those upgrades don't impact us a lot. Everything is done on the...

Apr 2024
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Manager

Culture, Value

We purchased some products from FinThrive, but those products ended up not being what we thought...

Apr 2024
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Manager

Product

The system doesn't have a two-way connection with our EMR. It would be nice if it did. FinThrive's...

Apr 2024
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Manager

Relationship

I don't have any complaints about FinThrive. We have never had to get to the executive level with...

Mar 2024
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Manager

Relationship, Product, Value

If we run an estimate in FinThrive Access Coordinator, things might not come up right. But for the...

Mar 2024
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Manager

Product

FinThrive Access Coordinator is extremely customizable. The vendor takes care of things if I come...

Mar 2024
||
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Manager

Product, Value

Sometimes, the authorizations in FinThrive Access Coordinator don't go through. That leads to us...

Mar 2024
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Director

Relationship, Product

The integration of FinThrive Access Coordinator with our EHR is spotty, and it doesn’t always work....

Mar 2024
||
(0)
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Director

Relationship, Operations

FinThrive has been responsive and helpful with training. They actually did a site visit. The...

Mar 2024
||
(0)
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Director

Product

The design of FinThrive Access Coordinator is good. The user interface could be a little more user...

Mar 2024
||
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Manager

Loyalty, Product

Insurance discovery has been an issue. FinThrive Access Coordinator was not ready for v.10. The...

Nov 2023
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Director

Product

FinThrive Access Coordinator is a very solid product. We have been very happy with the vendor. The...

Nov 2023
||
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Director

Relationship

FinThrive's people are very good and responsive people. When we have done upgrades, they have gone...

Nov 2023
||
(0)
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Director

Relationship

The only time that we haven't received exceptional service from FinThrive was when they were going...

Nov 2023
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