FinThrive Access Coordinator Commentary
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Dustin Cragun
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User Commentary

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Manager

Relationship

I don't have any complaints about FinThrive. We have never had to get to the executive level with...

Mar 2024
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Manager

Relationship, Product, Value

If we run an estimate in FinThrive Access Coordinator, things might not come up right. But for the...

Mar 2024
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Manager

Product

FinThrive Access Coordinator is extremely customizable. The vendor takes care of things if I come...

Mar 2024
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Manager

Product, Value

Sometimes, the authorizations in FinThrive Access Coordinator don't go through. That leads to us...

Mar 2024
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Director

Relationship, Product

The integration of FinThrive Access Coordinator with our EHR is spotty, and it doesn’t always work....

Mar 2024
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Director

Relationship, Operations

FinThrive has been responsive and helpful with training. They actually did a site visit. The...

Mar 2024
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Director

Product

The design of FinThrive Access Coordinator is good. The user interface could be a little more user...

Mar 2024
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Manager

Loyalty, Product

Insurance discovery has been an issue. FinThrive Access Coordinator was not ready for v.10. The...

Nov 2023
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Director

Product

FinThrive Access Coordinator is a very solid product. We have been very happy with the vendor. The...

Nov 2023
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Director

Relationship

FinThrive's people are very good and responsive people. When we have done upgrades, they have gone...

Nov 2023
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Director

Relationship

The only time that we haven't received exceptional service from FinThrive was when they were going...

Nov 2023
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Manager

Loyalty

The vendor went from PELITAS to FinThrive, and I have been told for over a year that we are...

Oct 2023
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Manager

Relationship

We have backdoor channels to the vendor’s support team, so when we need something, it gets done.

Oct 2023
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Manager

Relationship, Operations

Like anybody else, the vendor went through a transition, and during that time, things fell off a...

Oct 2023
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Manager

Relationship, Operations

Version 10 was a bit of a challenge for us, but the vendor's team gave 100% effort to get us up and...

Oct 2023
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Director

Product

We like that FinThrive's product has a propensity-to-pay feature that makes our charity program...

Oct 2023
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Director

Product

We would like FinThrive to be able to correct discrepancies with patient addresses not being updated...

Oct 2023
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Director

Relationship

Our IT contact from FinThrive is great. We have a good relationship there. Anytime we have questions...

Sep 2023
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Director

Product, Value

We expect our registrars to meet 100% before the end of their shifts in order to minimize errors and...

Sep 2023
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Director

Product

The things that we have upgraded with the vendor have been seamless. We haven't had any day-to-day...

Sep 2023
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Director

Relationship, Operations

When the vendor rolled out a new ticket submission, there was a training video. We had the...

Sep 2023
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Director

Loyalty

Integration with the product is going well, but I look forward to having the authorization piece...

Sep 2023
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Director

Product

One of my favorite parts of the application is the rules that fire; I don't know how we did life in...

Sep 2023
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Director

Relationship

When we reached out to the team and developers before, the turnaround was painfully slow. Since the...

Sep 2023
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Director

Value

I haven’t noticed unusual charges from the vendor. The only thing that has been odd is that they...

Sep 2023
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Director

Value

FinThrive charges for everything, including programming changes, but they have done some things they...

Sep 2023
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Director

Product

FinThrive’s integration is very good.

Sep 2023
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Director

Relationship

With a previous upgrade, we sent FinThrive some things and asked them about taking all that...

Sep 2023
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Director

Operations

When the last version of the product was implemented, FinThrive had training modules that were...

Sep 2023
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Director

Relationship

FinThrive is easy to communicate with and genuinely easy to get ahold of. I don't have to wait a...

Sep 2023
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Director

Value

FinThrive Access Coordinator does what the vendor says it is supposed to. The product looks to see...

Sep 2023
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Director

Relationship

FinThrive’s customer service team struggles to communicate sometimes because they speak a language...

Sep 2023
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Manager

Product

There are a couple of things in the system that aren't working, like the password reset link. We...

Sep 2023
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Manager

Product

FinThrive's system is built for users to correct their own mistakes. In our workflows, we correct...

Sep 2023
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Manager

Loyalty

There are still a few things we are waiting for in the system. Our transition to FinThrive's system...

Sep 2023
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Manager

Relationship

We have a designated person from FinThrive who is very good at responding.

Sep 2023
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Director

Product, Value

FinThrive Access Coordinator is a great tool with a lot of great features. It takes a lot of manual...

Aug 2023
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Director

Relationship

FinThrive is a great partner and should keep doing what they are doing. If we have issues in...

Aug 2023
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Director

Value

Most of the things from FinThrive come in bundles, so users aren’t getting nickel-and-dimed. The...

Aug 2023
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Director

Loyalty, Product

Right now, if somebody is coming in to have surgery and we want to generate an estimate in FinThrive...

Aug 2023
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Director

Relationship, Value

Historically, the estimates coming back from FinThrive Access Coordinator have been more accurate...

Aug 2023
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Director

Relationship, Product

When FinThrive Access Coordinator does go down, it is painful for us. But those times are very rare...

Aug 2023
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Director

Culture, Value

We would like to have a single invoice from FinThrive so that we are not being nickel-and-dimed on...

Aug 2023
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Director

Operations

We have had some issues with lift at times regarding implementations and upgrades, especially with...

Aug 2023
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Director

Loyalty, Relationship

FinThrive is always looking for ways to innovate and new things to optimize their products, and that...

Aug 2023
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(0)
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Director

Relationship

FinThrive communicates very well, and I love the customer representation. I love the fact that the...

Aug 2023
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(0)
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Director

Relationship

I have had an excellent experience with FinThrive. My point of contact at FinThrive used to work in...

Jul 2023
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(0)
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Director

Operations

FinThrive schedules training with us, and we have Zoom calls with them and access to web-based...

Jul 2023
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(0)
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Director

Relationship, Operations

The transitions with FinThrive go pretty well because the vendor notifies us of the changes. My...

Jul 2023
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(0)
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Director

Product

FinThrive Access Coordinator is user friendly and is very simple to navigate for eligibility. The...

Jul 2023
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(0)
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VP/Other Executive

Product

We have been satisfied with FinThrive Access Coordinator, particularly with the audit capabilities...

Jul 2023
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(0)
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VP/Other Executive

Relationship

There is a lack of responses and resolutions in a timely manner with FinThrive's phone and web...

Jul 2023
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(0)
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VP/Other Executive

Relationship, Product

We understand that it can be difficult to merge different companies and then find a platform that is...

Jul 2023
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(0)
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Manager

Product

We purchased a couple of modules from FinThrive, and we had the modules for over a year, and...

Apr 2023
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(0)
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Manager

Culture, Value

It would be nice if there were no overages for every little thing. FinThrive gives us a price, and...

Apr 2023
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(0)
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Manager

Product

The best parts of FinThrive's product are its reports and QA. But we have to have a good build to...

Apr 2023
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Manager

Relationship

I have routine meetings with my technical support person at FinThrive. Sometimes that person's hands...

Apr 2023
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(0)
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Manager

Relationship

I referred people to the system before FinThrive bought out the prior vendor. Since FinThrive took...

Apr 2023
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(0)
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Manager

Product

The current version times out constantly and is struggling. We cannot wait until we install the next...

Apr 2023
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(0)
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Manager

Product

On weekends, my staff gets very frustrated; the system is accessible most of the time but not all of...

Apr 2023
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(0)
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Manager

Product

FinThrive Access Coordinator brings back potential insurance coverage. I really like the other...

Apr 2023
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Manager

Loyalty, Product

It is easy to customize FinThrive Access Coordinator and create new rules. I love the all-in-one...

Apr 2023
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Manager

Relationship

We can no longer report issues from the settings tab in FinThrive Access Coordinator, and that is...

Apr 2023
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Patient Access 2021
Due to the ever-increasing complexity of revenue cycle management, organizations have historically had to supplement patient access functionality from their enterprise EMR vendor with third-party revenue cycle vendors. But with the push toward software consolidation, organizations would like their enterprise EMR vendors to further develop patient access capabilities and better meet customers’ growing needs. This report examines the patient access offerings of enterprise EMR vendors † Cerner, Epic, and MEDITECH and shares customers’ perception of how well positioned these vendors are to deliver functionality currently provided by third parties. To view performance data for third-party vendors, click here . † KLAS was unable to interview a sufficient number of Sunrise Financial Manager customers to include data for Allscripts’ patient access offering. What Is Patient Access? For the purposes of this report, patient access functionality includes address verification, cost estimates, coverage discovery, eligibility verification, medical necessity, prior authorizations, propensity to pay, registration QA, and scheduling. KLAS acknowledges this functionality is closely related to other areas like patient experience improvement, patient financial engagement, and patient intake management. To access data about these additional areas, view the relevant market segments on the KLAS website.