FinThrive Claims Manager Commentary
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Dustin Cragun
VP of Engagement
KLAS VP of Engagement - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product, Value

The system is individualized and requires a lot of unnecessary, inefficient work. We do a lot of...

Sep 2024
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Analyst/Coordinator

Product

The system is a really good product based on what I have seen. I haven't had many experiences with...

Sep 2024
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Analyst/Coordinator

Relationship

We can meet with the vendor's people and higher-ups.

Sep 2024
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Analyst/Coordinator

Loyalty, Product

The system's web version is where the new technology should be, and the vendor has been working on...

Sep 2024
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Analyst/Coordinator

Value

With FinThrive, we feel like we were nickel-and-dimed for a lot of things in the past when we had to...

Sep 2024
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Analyst/Coordinator

Product

The system's integration is getting to where it needs to be, but it isn't perfect. Additionally, my...

Sep 2024
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Analyst/Coordinator

Product

As a pure claims carver, the system is good. Our statuses in the system are still new, and we are...

Sep 2024
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Analyst/Coordinator

Product

FinThrive could put more resources into the web version of their system and evaluate where they are...

Sep 2024
||
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Analyst/Coordinator

Product

The system isn't without its issues, but we usually work with the vendor pretty quickly. The...

Sep 2024
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Director

Product

The strength of FinThrive’s reports is very good, and I like the reporting. FinThrive does have an...

Aug 2024
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Director

Relationship, Product

With FinThrive, we have a new process through eligibility that hits the claim before it is sent to...

Aug 2024
||
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Director

Relationship

We don't have conversations with FinThrive on their new technology. They do send out newsletters,...

Aug 2024
||
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Director

Product

We implemented FinThrive’s eligibility tool that checks eligibility for payers prior to the claims...

Aug 2024
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Director

Value

Things have recently changed, but prior to that change, FinThrive would charge us for anything...

Aug 2024
||
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Director

Relationship

We had an issue one time on a Friday afternoon, and it took a very long time for someone from...

Aug 2024
||
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Director

Relationship, Product

The satisfaction with the strength of putting something through FinThrive Claims Manager is very...

Aug 2024
||
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Director

Relationship

Nothing has improved with some of our turnaround times from FinThrive. It is very obvious that a lot...

Aug 2024
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Director

Relationship, Product

Requests for bridge routines and edits take a lot longer to get in than they should. I would expect...

Aug 2024
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Director

Relationship

For others who are looking at FinThrive Claims Manager, my advice is to make sure that they get...

Aug 2024
||
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Director

Operations

The vendor did a great training for FinThrive Claims Manager. However, it kind of felt like it...

Aug 2024
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Director

Product

One of the things that FinThrive could incorporate in their reporting would be more user-friendly...

Aug 2024
||
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Director

Product

FinThrive Claims Manager is a great tool all around. I definitely like working with this tool....

Aug 2024
||
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Director

Relationship, Operations

Sometimes the vendor is a little delayed when it comes to code set changes. When codes are deleted...

Aug 2024
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Manager

Operations, Product

It takes time for new users to get up and running on FinThrive Claims Manager, but we have our...

Jul 2024
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Manager

Product, Value

One of the main denials we get on the back end is a 252 denial, which means I need additional...

Jul 2024
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Manager

Relationship

With the Change Healthcare incident, FinThrive was proactive every step of the way in terms of how...

Jul 2024
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Manager

Loyalty, Relationship

One reason FinThrive Claims Manager continues to be part of our long-term plans is the way that...

Jul 2024
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Analyst/Coordinator

Product, Value

I would tell someone looking into the product that FinThrive's system was a great asset to our...

Jul 2024
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Analyst/Coordinator

Relationship

FinThrive is very good with their strength of edits and scrubbing. We have recurring meetings with...

Jul 2024
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Analyst/Coordinator

Product

I love the reporting tool in FinThrive's system. A lot of times, some managers in the office come to...

Jul 2024
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Analyst/Coordinator

Loyalty, Operations

In the web version, we are going to be able to do some more claims attachments. Also, we are going...

Jul 2024
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Analyst/Coordinator

Loyalty, Value

I'm not really sure how FinThrive would compare against some of their competitors. Back when we went...

Jul 2024
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Analyst/Coordinator

Relationship

Some tickets that I open take a little while to get resolved. I would just like to have a quicker...

Jul 2024
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Director

Operations, Product

We haven't had too many problems with FinThrive's implementations. Upgrades are pretty seamless....

Jul 2024
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Director

Relationship

We meet with FinThrive recurringly and go over any kind of issues we are experiencing, and that is...

Jul 2024
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Director

Relationship, Product

We have to log everything through a portal, so for any issues we have, we log tickets through the...

Jul 2024
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Director

Relationship, Operations

When we went live with FinThrive, things were pretty good from the get-go. We just had to add some...

Jul 2024
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Director

Product

FinThrive Claims Manager allows us lots of flexibility to work with Epic and makes it easier for our...

Jul 2024
||
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Director

Product

Our overall experience has been extremely positive. The only feedback I can provide is that I wish...

Jul 2024
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Manager

Product

FinThrive’s upgrades seem to be seamless for us. We have the process of exchanging information down...

Jul 2024
||
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Manager

Relationship

We didn't have a product manager for quite a while. We recently were assigned one, and that person...

Jul 2024
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Manager

Relationship, Product, Value

FinThrive assists us with edits. If we have a large volume of edits, they work with us to figure out...

Jul 2024
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Manager

Value

FinThrive definitely went through a phase where they were trying to charge for everything, but...

Jul 2024
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Manager

Product

FinThrive’s reports can be very confusing. We can ask the vendor to build a report, but we basically...

Jul 2024
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Director

Relationship

I complained to FinThrive about our customer service people, and things have gotten much better. We...

Jul 2024
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Director

Culture, Value

FinThrive charges us per case when we put in any changes that we need. I feel like we should be...

Jul 2024
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Director

Operations

I feel like we should have received a little more training on the system, even for just a day or...

Jul 2024
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Director

Loyalty

I am not thrilled with the new technology that FinThrive has shown us. We won't be going forward...

Jul 2024
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Director

Product

I spent a long time in FinThrive's reporting system recently, and that system wasn't as user...

Jul 2024
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Director

Relationship, Product

I like that FinThrive Claims Manager is consistent. If I have problems with my claims by the end of...

Jun 2024
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Director

Product

FinThrive Claims Manager needs better dashboards. The dashboard in FinThrive Claims Manager is...

Jun 2024
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Director

Relationship

FinThrive gives me what they call a yearly checkup. They give us our data, come and present it, and...

Jun 2024
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Director

Product

We are having a hard time integrating FinThrive Claims Manager into our EHR. FinThrive Claims...

Jun 2024
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Director

Operations, Product

We use FinThrive Claims Manager all day, every day. Overall, the product quality is great. I have no...

Jun 2024
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Director

Relationship

FinThrive could be a little more proactive. If they provided more canned reports, that also might be...

Jun 2024
||
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VP/Other Executive

Product

The number of payers that are embedded into claims, the functionality, the customization, and the...

May 2024
||
(0)
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VP/Other Executive

Product

FinThrive could potentially expand and include Medicare direct data entry, the direct access to the...

May 2024
||
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VP/Other Executive

Operations, Product

The work to implement edits in FinThrive Claims Manager can be a little slow, and I would like to...

Apr 2024
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VP/Other Executive

Product

We like the reporting that comes out of FinThrive Claims Manager. We are able to quickly get strong...

Apr 2024
||
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VP/Other Executive

Relationship

The customer service from FinThrive is very consistent. They use portals where we open up tickets,...

Apr 2024
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VP/Other Executive

Product

We have had a bit of a setback in our expectations in terms of staying as current as we are used to...

Apr 2024
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VP/Other Executive

Operations

The training is virtual. Maybe the vendor had someone on-site when we bought the product, but as we...

Apr 2024
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VP/Other Executive

Relationship

For support, we generally submit a ticket, but the vendor responds pretty quickly. If we need...

Apr 2024
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VP/Other Executive

Relationship

The vendor gets senior people involved when we need them, but they have had a lot of turnover, so...

Apr 2024
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Analyst/Coordinator

Relationship

The communication is absolutely stellar from FinThrive. If there is any slowdown, if a ticket gets...

Apr 2024
||
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Analyst/Coordinator

Relationship

There has been quite a bit of turnover recently with FinThrive. That is not with our direct contact...

Apr 2024
||
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VP/Other Executive

Product, Value

The product has been responsive. We run about a year's worth of claims, and that takes a while. We...

Apr 2024
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VP/Other Executive

Product

We have been happy with the product. The vendor has made improvements. FinThrive Claims Manager is a...

Apr 2024
||
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Analyst/Coordinator

Relationship

I love how engaged FinThrive is with problem-solving. When we open tickets on their portal to make...

Apr 2024
||
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Analyst/Coordinator

Relationship, Product

Currently, reports are not available in the web version of FinThrive’s product, and that is a big...

Apr 2024
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VP/Other Executive

Value

FinThrive Claims Manager is expensive, but they do not nitpick in how they charge. We always like...

Apr 2024
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VP/Other Executive

Relationship

FinThrive is a good company to work with. They are cooperative and smart. We are an organization...

Apr 2024
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Manager

Relationship

FinThrive is okay. They aren't amazing. They are just kind of there, and I wouldn't say that they...

Mar 2024
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Manager

Product

FinThrive is lacking a bit when it comes to claim attachments and functionality. The vendor has...

Mar 2024
||
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Manager

Relationship

FinThrive has done a decent job of responding to cyber attacks, and their responses are relatively...

Mar 2024
||
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Manager

Relationship

FinThrive has been buying up other projects and focusing on integrating them instead of just...

Mar 2024
||
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Director

Product

FinThrive Claims Manager is a product that evolves the way we need it to. As things have changed,...

Mar 2024
||
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Director

Relationship

I am going to hold FinThrive accountable to get things resolved more quickly. I don't have to turn...

Mar 2024
||
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Director

Culture, Product

I would like to be able to build a reporting tool in the system where we could basically slice and...

Mar 2024
||
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Director

Relationship

With FinThrive, there is a mediator between us and their technical support folks, so they can't...

Mar 2024
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Analyst/Coordinator

Product

We want to see more criteria in FinThrive’s reports. If we accidentally bill a claim two or three...

Mar 2024
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Analyst/Coordinator

Product

I often run into obstacles while trying to get a report on payments or estimates from different...

Mar 2024
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Analyst/Coordinator

Product, Value

We have FinThrive Claims Manager connected to our EHR, and we work more in our EHR. When we used to...

Mar 2024
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Director

Product

The product is good. What I really like about FinThrive Claims Manager is that the standard reports...

Feb 2024
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Director

Loyalty, Product

The version of FinThrive Claims Manager that we are currently on is like a program, and I would like...

Feb 2024
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Director

Operations, Product

FinThrive Claims Manager is fairly easy to use and somewhat intuitive. Training on everything is...

Feb 2024
||
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Director

Relationship

The vendor does reach out, but I would like them to reach out more. And maybe reaching out via phone...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

I am not very strong in reporting, but with FinThrive Claims Manager, I think the tools are there...

Feb 2024
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Manager

Product, Value

FinThrive Claims Manager is very user friendly. It is easy to access, uncomplicated, and very...

Jan 2024
||
(0)
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Manager

Product

The only thing I would suggest to FinThrive would be an interface between the Medicare system and...

Jan 2024
||
(0)
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Manager

Operations

FinThrive needs to improve their training for new users to learn their systems. Maybe the vendor...

Jan 2024
||
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Manager

Relationship

I'm very happy with FinThrive. Our relationship and partnership are very satisfying. I can send them...

Jan 2024
||
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VP/Other Executive

Value

Every time we add something to the system or build an edit, the vendor charges us by the hour to add...

Jan 2024
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VP/Other Executive

Relationship

FinThrive has changed its leadership structure recently, and the new leadership team is not as well...

Jan 2024
||
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VP/Other Executive

Product

We like the fact that FinThrive Claims Manager interfaces with our EMR. Everything flows through it...

Jan 2024
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Manager

Product, Value

There are constant changes in payer regulations and rules. Because of that, we have a constant...

Dec 2023
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Manager

Loyalty, Product

We are not quite on the cloud solution that FinThrive offers because the total solution is not there...

Dec 2023
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(0)
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Manager

Relationship

One of the things that we like about FinThrive is that we are assigned a technical solutions manager...

Dec 2023
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(0)
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Manager

Product

The standard reporting out of FinThrive Claims Manager hasn’t met our needs, but there is another...

Dec 2023
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Manager

Product

FinThrive has an excellent training platform in the form of a special education website.

Dec 2023
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(0)
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Manager

Product

I really like creating reports in FinThrive Claims Manager. If I know what I am looking for and what...

Dec 2023
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Manager

Product

The one thing that I can't find in the tool is a report for denial rates. That may be something that...

Dec 2023
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Director

Product

We have had some ups and downs with FinThrive over the past years. In terms of technology, 2022 and...

Dec 2023
||
(0)
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Director

Value

We pay a fixed fee every month to avoid very minimal charges for development work, and that is...

Dec 2023
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Manager

Product

When I do things in FinThrive Claims Manager, I look at several facilities. Not everyone can be in...

Dec 2023
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Director

Product

A lot of the things at FinThrive have a caveat. We have SLAs. We have a web-based solution instead...

Dec 2023
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Director

Relationship, Operations, Value

We have streamlined our go-lives a bit, and FinThrive has worked with us. We are still very...

Dec 2023
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Director

Relationship

Things have been a bit of a roller coaster in terms of support. We have some people that we work...

Dec 2023
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Director

Loyalty, Value

If we weren't told by a certain vendor that we had to convert, we wouldn't have converted from...

Dec 2023
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(0)
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Director

Loyalty, Relationship

I want to be wrong, but I forecast my overall satisfaction will decrease in the next year. We are...

Dec 2023
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Manager

Relationship

I especially like that the executive team from FinThrive reaches out and asks whether there is...

Dec 2023
||
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Director

Operations

We could use some training from FinThrive. I know there are a lot of self-training things out there,...

Dec 2023
||
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Director

Relationship, Product

It is hard for anyone to be perfectly proactive, but we get a heads-up from FinThrive when things...

Dec 2023
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Director

Relationship

The most important thing that FinThrive does for us is provide a customer success manager and...

Dec 2023
||
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Director

Product

FinThrive has fantastic reports. I love the reporting, and I love the templates. It is very easy to...

Dec 2023
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Director

Operations

FinThrive Claims Manager was hard to get set up and implemented. I'm sure a lot of things were...

Dec 2023
||
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Director

Relationship, Product

I'm pretty satisfied with the product’s clean claims rate. I have a very supportive client success...

Dec 2023
||
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Manager

Relationship

In some cases, FinThrive’s support takes longer than it should when we report issues. I would think...

Dec 2023
||
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Manager

Product

FinThrive's system is a robust and great product that offers a lot.

Dec 2023
||
(0)
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Manager

Product

FinThrive's system could stand to be more user friendly and have more functionality options with...

Dec 2023
||
(0)
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Manager

Product

We occasionally have interface issues with FinThrive Claims Manager regarding file imports. We would...

Dec 2023
||
(0)
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Manager

Relationship

We used to have status meetings with FinThrive to monitor our KPIs and identify areas of potential...

Dec 2023
||
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Manager

Relationship

I'm very impressed with FinThrive as an organization in general. They send preliminary notifications...

Dec 2023
||
(0)
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Manager

Product

I'm not sure that we are utilizing FinThrive Claims Manager to its full potential, and I would like...

Dec 2023
||
(0)
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Manager

Relationship, Operations

FinThrive used to have either virtual or on-site user forums for providers, and those were extremely...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

At one point, we had an issue with our claims. Once FinThrive investigated the issue, they figured...

Nov 2023
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Analyst/Coordinator

Product

FinThrive's system is easy to use, but some things get confusing. Sometimes it is a bit of a pain if...

Nov 2023
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Analyst/Coordinator

Loyalty

We chose not to use the web version of FinThrive's system when it first came out because there was...

Nov 2023
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Analyst/Coordinator

Relationship, Product

Our state Medicaid changed their clearinghouse recently, and the clearinghouse company gave us their...

Nov 2023
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VP/Other Executive

Product

I would like to see FinThrive reverse engineer the denials; that would strengthen their scrubber...

Oct 2023
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VP/Other Executive

Operations

We have some upcoming implementations, and FinThrive takes the implementation process very seriously...

Oct 2023
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