FinThrive Claims Manager Commentary
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Subject Expert
Dustin Cragun
SRU Manager
Commentary Summary
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User Commentary
Operations, Product
We haven't had too many problems with FinThrive's implementations. Upgrades are pretty seamless....
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Relationship
We meet with FinThrive recurringly and go over any kind of issues we are experiencing, and that is...
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Relationship, Product
We have to log everything through a portal, so for any issues we have, we log tickets through the...
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Relationship, Operations
When we went live with FinThrive, things were pretty good from the get-go. We just had to add some...
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Product
FinThrive Claims Manager allows us lots of flexibility to work with Epic and makes it easier for our...
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Product
Our overall experience has been extremely positive. The only feedback I can provide is that I wish...
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Product
FinThrive’s upgrades seem to be seamless for us. We have the process of exchanging information down...
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Relationship
We didn't have a product manager for quite a while. We recently were assigned one, and that person...
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Relationship, Product, Value
FinThrive assists us with edits. If we have a large volume of edits, they work with us to figure out...
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Value
FinThrive definitely went through a phase where they were trying to charge for everything, but...
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Product
FinThrive’s reports can be very confusing. We can ask the vendor to build a report, but we basically...
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Relationship
I complained to FinThrive about our customer service people, and things have gotten much better. We...
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Culture, Value
FinThrive charges us per case when we put in any changes that we need. I feel like we should be...
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Operations
I feel like we should have received a little more training on the system, even for just a day or...
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Loyalty
I am not thrilled with the new technology that FinThrive has shown us. We won't be going forward...
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Product
I spent a long time in FinThrive's reporting system recently, and that system wasn't as user...
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Relationship, Product
I like that FinThrive Claims Manager is consistent. If I have problems with my claims by the end of...
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Product
FinThrive Claims Manager needs better dashboards. The dashboard in FinThrive Claims Manager is...
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Relationship
FinThrive gives me what they call a yearly checkup. They give us our data, come and present it, and...
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Product
We are having a hard time integrating FinThrive Claims Manager into our EHR. FinThrive Claims...
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Operations, Product
We use FinThrive Claims Manager all day, every day. Overall, the product quality is great. I have no...
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Relationship
FinThrive could be a little more proactive. If they provided more canned reports, that also might be...
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Product
The number of payers that are embedded into claims, the functionality, the customization, and the...
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Product
FinThrive could potentially expand and include Medicare direct data entry, the direct access to the...
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Operations, Product
The work to implement edits in FinThrive Claims Manager can be a little slow, and I would like to...
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Product
We like the reporting that comes out of FinThrive Claims Manager. We are able to quickly get strong...
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Relationship
The customer service from FinThrive is very consistent. They use portals where we open up tickets,...
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Product
We have had a bit of a setback in our expectations in terms of staying as current as we are used to...
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Operations
The training is virtual. Maybe the vendor had someone on-site when we bought the product, but as we...
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Relationship
For support, we generally submit a ticket, but the vendor responds pretty quickly. If we need...
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Relationship
The vendor gets senior people involved when we need them, but they have had a lot of turnover, so...
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Relationship
The communication is absolutely stellar from FinThrive. If there is any slowdown, if a ticket gets...
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Relationship
There has been quite a bit of turnover recently with FinThrive. That is not with our direct contact...
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Product, Value
The product has been responsive. We run about a year's worth of claims, and that takes a while. We...
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Product
We have been happy with the product. The vendor has made improvements. FinThrive Claims Manager is a...
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Relationship
I love how engaged FinThrive is with problem-solving. When we open tickets on their portal to make...
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Relationship, Product
Currently, reports are not available in the web version of FinThrive’s product, and that is a big...
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Value
FinThrive Claims Manager is expensive, but they do not nitpick in how they charge. We always like...
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Relationship
FinThrive is a good company to work with. They are cooperative and smart. We are an organization...
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Relationship
FinThrive is okay. They aren't amazing. They are just kind of there, and I wouldn't say that they...
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Product
FinThrive is lacking a bit when it comes to claim attachments and functionality. The vendor has...
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Relationship
FinThrive has done a decent job of responding to cyber attacks, and their responses are relatively...
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Relationship
FinThrive has been buying up other projects and focusing on integrating them instead of just...
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Product
FinThrive Claims Manager is a product that evolves the way we need it to. As things have changed,...
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Relationship
I am going to hold FinThrive accountable to get things resolved more quickly. I don't have to turn...
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Culture, Product
I would like to be able to build a reporting tool in the system where we could basically slice and...
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Relationship
With FinThrive, there is a mediator between us and their technical support folks, so they can't...
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Product
We want to see more criteria in FinThrive’s reports. If we accidentally bill a claim two or three...
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Product
I often run into obstacles while trying to get a report on payments or estimates from different...
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Product, Value
We have FinThrive Claims Manager connected to our EHR, and we work more in our EHR. When we used to...
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Product
The product is good. What I really like about FinThrive Claims Manager is that the standard reports...
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Loyalty, Product
The version of FinThrive Claims Manager that we are currently on is like a program, and I would like...
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Operations, Product
FinThrive Claims Manager is fairly easy to use and somewhat intuitive. Training on everything is...
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Relationship
The vendor does reach out, but I would like them to reach out more. And maybe reaching out via phone...
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Loyalty, Product
I am not very strong in reporting, but with FinThrive Claims Manager, I think the tools are there...
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Product, Value
FinThrive Claims Manager is very user friendly. It is easy to access, uncomplicated, and very...
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Product
The only thing I would suggest to FinThrive would be an interface between the Medicare system and...
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Operations
FinThrive needs to improve their training for new users to learn their systems. Maybe the vendor...
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Relationship
I'm very happy with FinThrive. Our relationship and partnership are very satisfying. I can send them...
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Value
Every time we add something to the system or build an edit, the vendor charges us by the hour to add...
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Relationship
FinThrive has changed its leadership structure recently, and the new leadership team is not as well...
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Product
We like the fact that FinThrive Claims Manager interfaces with our EMR. Everything flows through it...
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Product, Value
There are constant changes in payer regulations and rules. Because of that, we have a constant...
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Loyalty, Product
We are not quite on the cloud solution that FinThrive offers because the total solution is not there...
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Relationship
One of the things that we like about FinThrive is that we are assigned a technical solutions manager...
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Product
The standard reporting out of FinThrive Claims Manager hasn’t met our needs, but there is another...
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Product
FinThrive has an excellent training platform in the form of a special education website.
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Product
I really like creating reports in FinThrive Claims Manager. If I know what I am looking for and what...
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Product
The one thing that I can't find in the tool is a report for denial rates. That may be something that...
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Product
We have had some ups and downs with FinThrive over the past years. In terms of technology, 2022 and...
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Value
We pay a fixed fee every month to avoid very minimal charges for development work, and that is...
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Product
When I do things in FinThrive Claims Manager, I look at several facilities. Not everyone can be in...
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Product
A lot of the things at FinThrive have a caveat. We have SLAs. We have a web-based solution instead...
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Relationship, Operations, Value
We have streamlined our go-lives a bit, and FinThrive has worked with us. We are still very...
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Relationship
Things have been a bit of a roller coaster in terms of support. We have some people that we work...
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Loyalty, Value
If we weren't told by a certain vendor that we had to convert, we wouldn't have converted from...
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Loyalty, Relationship
I want to be wrong, but I forecast my overall satisfaction will decrease in the next year. We are...
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Relationship
I especially like that the executive team from FinThrive reaches out and asks whether there is...
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Operations
We could use some training from FinThrive. I know there are a lot of self-training things out there,...
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Relationship, Product
It is hard for anyone to be perfectly proactive, but we get a heads-up from FinThrive when things...
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Relationship
The most important thing that FinThrive does for us is provide a customer success manager and...
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Product
FinThrive has fantastic reports. I love the reporting, and I love the templates. It is very easy to...
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Operations
FinThrive Claims Manager was hard to get set up and implemented. I'm sure a lot of things were...
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Relationship, Product
I'm pretty satisfied with the product’s clean claims rate. I have a very supportive client success...
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Relationship
In some cases, FinThrive’s support takes longer than it should when we report issues. I would think...
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Product
FinThrive's system is a robust and great product that offers a lot.
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Product
FinThrive's system could stand to be more user friendly and have more functionality options with...
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Product
We occasionally have interface issues with FinThrive Claims Manager regarding file imports. We would...
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Relationship
We used to have status meetings with FinThrive to monitor our KPIs and identify areas of potential...
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Relationship
I'm very impressed with FinThrive as an organization in general. They send preliminary notifications...
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Product
I'm not sure that we are utilizing FinThrive Claims Manager to its full potential, and I would like...
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Relationship, Operations
FinThrive used to have either virtual or on-site user forums for providers, and those were extremely...
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Relationship, Product
At one point, we had an issue with our claims. Once FinThrive investigated the issue, they figured...
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Product
FinThrive's system is easy to use, but some things get confusing. Sometimes it is a bit of a pain if...
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Loyalty
We chose not to use the web version of FinThrive's system when it first came out because there was...
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Relationship, Product
Our state Medicaid changed their clearinghouse recently, and the clearinghouse company gave us their...
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Product
I would like to see FinThrive reverse engineer the denials; that would strengthen their scrubber...
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Operations
We have some upcoming implementations, and FinThrive takes the implementation process very seriously...
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Relationship, Product
FinThrive takes care of all federal and state regulations. They contact the payers with issues when...
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Relationship
I don't like FinThrive's online support system. It is too limited. When we receive support from...
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Product
We can't write our own rules in the system. We could do that in our previous system, and we liked...
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Relationship
Things have gotten better with the system in the last year. In the past, I didn't feel that the...
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Product
All of our billers are very happy with the product. It is very user friendly. We can change its...
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Product, Value
FinThrive can't get our clean claim rate to be what we want it to be. We were under the impression...
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Product
For FinThrive Claims Manager, we can't get a clean claim rate because of state data claims. When we...
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Relationship, Product
FinThrive Claims Manager directly links us to Medicare and the Fiscal Intermediary Standard System,...
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Culture, Value
FinThrive uses a pay-as-we-go format to charge us for programming. That isn't ideal. It would be...
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Product
The reports in the system are good, but they could be better. It would be lovely to be able to...
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Relationship
FinThrive has partnered with us in a very big way to help us with a really advantageous project. I...
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Culture, Value
FinThrive has improved in the area regarding their charges. A few years ago, we were sometimes...
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Product
I would really like us to move toward using FinThrive’s web services. We are still running the thick...
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Relationship
Sometimes there are delays in the vendor addressing certain things, but when we make something a...
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Relationship, Product, Value
From a high-level view, FinThrive provides a big service to us with payer edits. They bundle our...
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Relationship
We have gone through different account managers and solution managers at FinThrive. The vendor has...
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Loyalty
We are interested in going to the web-based version, which would make our lives easier. There could...
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Relationship
FinThrive gives us some good details about what is going on. They are really good at keeping up with...
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Relationship, Product
FinThrive is very knowledgeable about all payer insights. They have connections to numerous payers,...
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Product
The bridge routines are great. If there are any situations where our EMR can't produce a claim the...
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Product
We are working on the system a bit more, but what the vendor could improve is rejections, which are...
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Loyalty
I would buy FinThrive Claims Manager again. Before we signed the long-term contract, we did an RFP,...
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Relationship, Product
FinThrive has changed approaches several times over the years. They used screen scraping. Now they...
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Relationship
FinThrive does really well with their clean claims rate. They close their tickets really quickly,...
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Culture, Value
When we request special bridge routines or things like that from the vendor, there is a charge for...
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Operations
Our original implementation with FinThrive was very good. The only downfall was that the vendor put...
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Product
We have a very old A/R system, but FinThrive was able to work with that system and put together our...
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Product
We don't really see the system's upgrade portion when it comes to the details of the vendor's edits....
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Relationship
The web support through FinThrive's portal is pretty good, but when we escalate something, the...
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Relationship
We have an account manager from FinThrive. We rarely hear from them, and we never hear from anyone...
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Product, Value
At one time, we were submitting requests for enhancements to FinThrive, but they went to the bottom...
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Product
The system is a good claim solution. It is user friendly. We get plenty of data out of it, and that...
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Product
FinThrive helps produce some of our machine-readable files in response to pricing transparency.
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