FinThrive Claims Manager Commentary
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Dustin Cragun
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KLAS SRU Manager - Dustin Cragun
 
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User Commentary

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Director

Relationship, Product

I like that FinThrive Claims Manager is consistent. If I have problems with my claims by the end of...

Jun 2024
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Director

Product

FinThrive Claims Manager needs better dashboards. The dashboard in FinThrive Claims Manager is...

Jun 2024
||
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Director

Relationship

FinThrive gives me what they call a yearly checkup. They give us our data, come and present it, and...

Jun 2024
||
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Director

Product

We are having a hard time integrating FinThrive Claims Manager into our EHR. FinThrive Claims...

Jun 2024
||
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Director

Operations, Product

We use FinThrive Claims Manager all day, every day. Overall, the product quality is great. I have no...

Jun 2024
||
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Director

Relationship

FinThrive could be a little more proactive. If they provided more canned reports, that also might be...

Jun 2024
||
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VP/Other Executive

Product

The number of payers that are embedded into claims, the functionality, the customization, and the...

May 2024
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VP/Other Executive

Product

FinThrive could potentially expand and include Medicare direct data entry, the direct access to the...

May 2024
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VP/Other Executive

Operations, Product

The work to implement edits in FinThrive Claims Manager can be a little slow, and I would like to...

Apr 2024
||
(0)
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VP/Other Executive

Product

We like the reporting that comes out of FinThrive Claims Manager. We are able to quickly get strong...

Apr 2024
||
(0)
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VP/Other Executive

Relationship

The customer service from FinThrive is very consistent. They use portals where we open up tickets,...

Apr 2024
||
(0)
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VP/Other Executive

Product

We have had a bit of a setback in our expectations in terms of staying as current as we are used to...

Apr 2024
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VP/Other Executive

Operations

The training is virtual. Maybe the vendor had someone on-site when we bought the product, but as we...

Apr 2024
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VP/Other Executive

Relationship

For support, we generally submit a ticket, but the vendor responds pretty quickly. If we need...

Apr 2024
||
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VP/Other Executive

Relationship

The vendor gets senior people involved when we need them, but they have had a lot of turnover, so...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

The communication is absolutely stellar from FinThrive. If there is any slowdown, if a ticket gets...

Apr 2024
||
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Analyst/Coordinator

Relationship

There has been quite a bit of turnover recently with FinThrive. That is not with our direct contact...

Apr 2024
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(0)
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VP/Other Executive

Product, Value

The product has been responsive. We run about a year's worth of claims, and that takes a while. We...

Apr 2024
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VP/Other Executive

Product

We have been happy with the product. The vendor has made improvements. FinThrive Claims Manager is a...

Apr 2024
||
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Analyst/Coordinator

Relationship

I love how engaged FinThrive is with problem-solving. When we open tickets on their portal to make...

Apr 2024
||
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Analyst/Coordinator

Relationship, Product

Currently, reports are not available in the web version of FinThrive’s product, and that is a big...

Apr 2024
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(0)
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VP/Other Executive

Value

FinThrive Claims Manager is expensive, but they do not nitpick in how they charge. We always like...

Apr 2024
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VP/Other Executive

Relationship

FinThrive is a good company to work with. They are cooperative and smart. We are an organization...

Apr 2024
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Manager

Relationship

FinThrive is okay. They aren't amazing. They are just kind of there, and I wouldn't say that they...

Mar 2024
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Manager

Product

FinThrive is lacking a bit when it comes to claim attachments and functionality. The vendor has...

Mar 2024
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Manager

Relationship

FinThrive has done a decent job of responding to cyber attacks, and their responses are relatively...

Mar 2024
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Manager

Relationship

FinThrive has been buying up other projects and focusing on integrating them instead of just...

Mar 2024
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Director

Product

FinThrive Claims Manager is a product that evolves the way we need it to. As things have changed,...

Mar 2024
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Director

Relationship

I am going to hold FinThrive accountable to get things resolved more quickly. I don't have to turn...

Mar 2024
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Director

Culture, Product

I would like to be able to build a reporting tool in the system where we could basically slice and...

Mar 2024
||
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Director

Relationship

With FinThrive, there is a mediator between us and their technical support folks, so they can't...

Mar 2024
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Analyst/Coordinator

Product

We want to see more criteria in FinThrive’s reports. If we accidentally bill a claim two or three...

Mar 2024
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Analyst/Coordinator

Product

I often run into obstacles while trying to get a report on payments or estimates from different...

Mar 2024
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Analyst/Coordinator

Product, Value

We have FinThrive Claims Manager connected to our EHR, and we work more in our EHR. When we used to...

Mar 2024
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Director

Product

The product is good. What I really like about FinThrive Claims Manager is that the standard reports...

Feb 2024
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Director

Loyalty, Product

The version of FinThrive Claims Manager that we are currently on is like a program, and I would like...

Feb 2024
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Director

Operations, Product

FinThrive Claims Manager is fairly easy to use and somewhat intuitive. Training on everything is...

Feb 2024
||
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Director

Relationship

The vendor does reach out, but I would like them to reach out more. And maybe reaching out via phone...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

I am not very strong in reporting, but with FinThrive Claims Manager, I think the tools are there...

Feb 2024
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Manager

Product, Value

FinThrive Claims Manager is very user friendly. It is easy to access, uncomplicated, and very...

Jan 2024
||
(0)
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Manager

Product

The only thing I would suggest to FinThrive would be an interface between the Medicare system and...

Jan 2024
||
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Manager

Operations

FinThrive needs to improve their training for new users to learn their systems. Maybe the vendor...

Jan 2024
||
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Manager

Relationship

I'm very happy with FinThrive. Our relationship and partnership are very satisfying. I can send them...

Jan 2024
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VP/Other Executive

Value

Every time we add something to the system or build an edit, the vendor charges us by the hour to add...

Jan 2024
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(0)
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VP/Other Executive

Relationship

FinThrive has changed its leadership structure recently, and the new leadership team is not as well...

Jan 2024
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(0)
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VP/Other Executive

Product

We like the fact that FinThrive Claims Manager interfaces with our EMR. Everything flows through it...

Jan 2024
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(0)
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Manager

Product, Value

There are constant changes in payer regulations and rules. Because of that, we have a constant...

Dec 2023
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(0)
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Manager

Loyalty, Product

We are not quite on the cloud solution that FinThrive offers because the total solution is not there...

Dec 2023
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(0)
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Manager

Relationship

One of the things that we like about FinThrive is that we are assigned a technical solutions manager...

Dec 2023
||
(0)
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Manager

Product

The standard reporting out of FinThrive Claims Manager hasn’t met our needs, but there is another...

Dec 2023
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Manager

Product

FinThrive has an excellent training platform in the form of a special education website.

Dec 2023
||
(0)
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Manager

Product

I really like creating reports in FinThrive Claims Manager. If I know what I am looking for and what...

Dec 2023
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Manager

Product

The one thing that I can't find in the tool is a report for denial rates. That may be something that...

Dec 2023
||
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Director

Product

We have had some ups and downs with FinThrive over the past years. In terms of technology, 2022 and...

Dec 2023
||
(0)
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Director

Value

We pay a fixed fee every month to avoid very minimal charges for development work, and that is...

Dec 2023
||
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Manager

Product

When I do things in FinThrive Claims Manager, I look at several facilities. Not everyone can be in...

Dec 2023
||
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Director

Product

A lot of the things at FinThrive have a caveat. We have SLAs. We have a web-based solution instead...

Dec 2023
||
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Director

Relationship, Operations, Value

We have streamlined our go-lives a bit, and FinThrive has worked with us. We are still very...

Dec 2023
||
(0)
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Director

Relationship

Things have been a bit of a roller coaster in terms of support. We have some people that we work...

Dec 2023
||
(0)
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Director

Loyalty, Value

If we weren't told by a certain vendor that we had to convert, we wouldn't have converted from...

Dec 2023
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(0)
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Director

Loyalty, Relationship

I want to be wrong, but I forecast my overall satisfaction will decrease in the next year. We are...

Dec 2023
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Manager

Relationship

I especially like that the executive team from FinThrive reaches out and asks whether there is...

Dec 2023
||
(0)
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Director

Operations

We could use some training from FinThrive. I know there are a lot of self-training things out there,...

Dec 2023
||
(0)
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Director

Relationship, Product

It is hard for anyone to be perfectly proactive, but we get a heads-up from FinThrive when things...

Dec 2023
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(0)
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Director

Relationship

The most important thing that FinThrive does for us is provide a customer success manager and...

Dec 2023
||
(0)
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Director

Product

FinThrive has fantastic reports. I love the reporting, and I love the templates. It is very easy to...

Dec 2023
||
(0)
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Director

Operations

FinThrive Claims Manager was hard to get set up and implemented. I'm sure a lot of things were...

Dec 2023
||
(0)
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Director

Relationship, Product

I'm pretty satisfied with the product’s clean claims rate. I have a very supportive client success...

Dec 2023
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(0)
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Manager

Relationship

In some cases, FinThrive’s support takes longer than it should when we report issues. I would think...

Dec 2023
||
(0)
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Manager

Product

FinThrive's system is a robust and great product that offers a lot.

Dec 2023
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(0)
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Manager

Product

FinThrive's system could stand to be more user friendly and have more functionality options with...

Dec 2023
||
(0)
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Manager

Product

We occasionally have interface issues with FinThrive Claims Manager regarding file imports. We would...

Dec 2023
||
(0)
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Manager

Relationship

We used to have status meetings with FinThrive to monitor our KPIs and identify areas of potential...

Dec 2023
||
(0)
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Manager

Relationship

I'm very impressed with FinThrive as an organization in general. They send preliminary notifications...

Dec 2023
||
(0)
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Manager

Product

I'm not sure that we are utilizing FinThrive Claims Manager to its full potential, and I would like...

Dec 2023
||
(0)
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Manager

Relationship, Operations

FinThrive used to have either virtual or on-site user forums for providers, and those were extremely...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

At one point, we had an issue with our claims. Once FinThrive investigated the issue, they figured...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

FinThrive's system is easy to use, but some things get confusing. Sometimes it is a bit of a pain if...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty

We chose not to use the web version of FinThrive's system when it first came out because there was...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Our state Medicaid changed their clearinghouse recently, and the clearinghouse company gave us their...

Nov 2023
||
(0)
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VP/Other Executive

Product

I would like to see FinThrive reverse engineer the denials; that would strengthen their scrubber...

Oct 2023
||
(0)
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VP/Other Executive

Operations

We have some upcoming implementations, and FinThrive takes the implementation process very seriously...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

FinThrive takes care of all federal and state regulations. They contact the payers with issues when...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

I don't like FinThrive's online support system. It is too limited. When we receive support from...

Oct 2023
||
(0)
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Analyst/Coordinator

Product

We can't write our own rules in the system. We could do that in our previous system, and we liked...

Oct 2023
||
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Director

Relationship

Things have gotten better with the system in the last year. In the past, I didn't feel that the...

Sep 2023
||
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Director

Product

All of our billers are very happy with the product. It is very user friendly. We can change its...

Sep 2023
||
(0)
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Director

Product, Value

FinThrive can't get our clean claim rate to be what we want it to be. We were under the impression...

Sep 2023
||
(0)
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Director

Product

For FinThrive Claims Manager, we can't get a clean claim rate because of state data claims. When we...

Sep 2023
||
(0)
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Director

Relationship, Product

FinThrive Claims Manager directly links us to Medicare and the Fiscal Intermediary Standard System,...

Sep 2023
||
(0)
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Director

Culture, Value

FinThrive uses a pay-as-we-go format to charge us for programming. That isn't ideal. It would be...

Sep 2023
||
(0)
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Director

Product

The reports in the system are good, but they could be better. It would be lovely to be able to...

Sep 2023
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(0)
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Director

Relationship

FinThrive has partnered with us in a very big way to help us with a really advantageous project. I...

Sep 2023
||
(0)
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Director

Culture, Value

FinThrive has improved in the area regarding their charges. A few years ago, we were sometimes...

Sep 2023
||
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VP/Other Executive

Product

I would really like us to move toward using FinThrive’s web services. We are still running the thick...

Sep 2023
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(0)
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VP/Other Executive

Relationship

Sometimes there are delays in the vendor addressing certain things, but when we make something a...

Sep 2023
||
(0)
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Director

Relationship, Product, Value

From a high-level view, FinThrive provides a big service to us with payer edits. They bundle our...

Sep 2023
||
(0)
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Director

Relationship

We have gone through different account managers and solution managers at FinThrive. The vendor has...

Sep 2023
||
(0)
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Director

Loyalty

We are interested in going to the web-based version, which would make our lives easier. There could...

Sep 2023
||
(0)
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Director

Relationship

FinThrive gives us some good details about what is going on. They are really good at keeping up with...

Sep 2023
||
(0)
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Manager

Relationship, Product

FinThrive is very knowledgeable about all payer insights. They have connections to numerous payers,...

Aug 2023
||
(0)
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Manager

Product

The bridge routines are great. If there are any situations where our EMR can't produce a claim the...

Aug 2023
||
(0)
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Manager

Product

We are working on the system a bit more, but what the vendor could improve is rejections, which are...

Aug 2023
||
(0)
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Manager

Loyalty

I would buy FinThrive Claims Manager again. Before we signed the long-term contract, we did an RFP,...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

FinThrive has changed approaches several times over the years. They used screen scraping. Now they...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

FinThrive does really well with their clean claims rate. They close their tickets really quickly,...

Aug 2023
||
(0)
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Director

Culture, Value

When we request special bridge routines or things like that from the vendor, there is a charge for...

Aug 2023
||
(0)
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Director

Operations

Our original implementation with FinThrive was very good. The only downfall was that the vendor put...

Aug 2023
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(0)
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Director

Product

We have a very old A/R system, but FinThrive was able to work with that system and put together our...

Aug 2023
||
(0)
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Director

Product

We don't really see the system's upgrade portion when it comes to the details of the vendor's edits....

Aug 2023
||
(0)
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Director

Relationship

The web support through FinThrive's portal is pretty good, but when we escalate something, the...

Aug 2023
||
(0)
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Director

Relationship

We have an account manager from FinThrive. We rarely hear from them, and we never hear from anyone...

Aug 2023
||
(0)
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Director

Product, Value

At one time, we were submitting requests for enhancements to FinThrive, but they went to the bottom...

Aug 2023
||
(0)
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VP/Other Executive

Product

The system is a good claim solution. It is user friendly. We get plenty of data out of it, and that...

Jul 2023
||
(0)
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VP/Other Executive

Product

FinThrive helps produce some of our machine-readable files in response to pricing transparency.

Jul 2023
||
(0)
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Director

Product, Value

With FinThrive Claims Manager, we are increasing our clean claims rate. The product is great and...

Jul 2023
||
(0)
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Director

Product

The reporting for FinThrive Claims Manager could improve. I want a dashboard. I don't want to create...

Jul 2023
||
(0)
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Director

Product

FinThrive Claims Manager is simple to use and very descriptive. The vendor provides us with better...

Jul 2023
||
(0)
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Director

Relationship

I have seen a huge step up in FinThrive's customer service and support in the last six months. When...

Jul 2023
||
(0)
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Director

Operations

Our implementation with FinThrive went well. The system is easy to use and is pretty straightforward....

Jul 2023
||
(0)
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Director

Product

It would be nice to change some of the functionality within the product. The vendor does upgrades on...

Jul 2023
||
(0)
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CFO

Relationship

Ever since the vendor did an integration upgrade, I don't know that the vendor has made as many...

Jul 2023
||
(0)
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CFO

Relationship

There are sometimes delays to the responses of the vendor's support, but overall, the vendor's...

Jul 2023
||
(0)
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CFO

Loyalty, Product

Overall, the product has been running very well. It is in our long-term plans, partly because it is...

Jul 2023
||
(0)
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CFO

Loyalty, Relationship

We are working with the vendor. I know that they are planning to do some big upgrades soon and I...

Jul 2023
||
(0)
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CFO

Relationship, Operations

If we have specific things that we need to build, the vendor is very receptive to those things. The...

Jul 2023
||
(0)
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Manager

Relationship

Our partnership with FinThrive has been great, and they have made some significant strides recently....

Jul 2023
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Manager

Relationship, Product

There are so many intermediaries that we have to deal with these days, so it is not just the payer...

Jul 2023
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Manager

Relationship

When FinThrive is not able to do something that we ask for, they are transparent about it and give...

Jul 2023
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(0)
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Manager

Relationship, Operations, Product

There are always some bumps with upgrades, and we did have some unexpected downtime with the server...

Jul 2023
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VP/Other Executive

Product

The reporting tools are excellent. The vendor has an embedded tool that gives me executive...

Jun 2023
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VP/Other Executive

Product

We have various different electronic health records within each of our facilities, and those systems...

Jun 2023
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VP/Other Executive

Relationship

I am extremely satisfied with FinThrive’s support. There have been many times when we have put in a...

Jun 2023
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VP/Other Executive

Relationship

FinThrive has been a vendor like I have never seen before. All levels, including the executives,...

Jun 2023
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VP/Other Executive

Product

FinThrive Claims Manager works exactly as promoted. There isn’t anything I need that isn’t able to...

Jun 2023
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VP/Other Executive

Loyalty

FinThrive is absolutely part of our long-term plans. They ended up being our vendor of choice for...

Jun 2023
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VP/Other Executive

Value

FinThrive definitely avoids charging for the little things. They even come to me if there is a...

Jun 2023
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VP/Other Executive

Operations

From the training to the project management, FinThrive’s implementations have all been very...

Jun 2023
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