Commentary Summary
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User Commentary
Relationship, Product
I would like to see the vendor doing more assessments looking for trends or issues that I am not...
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Product
FinThrive’s legacy system is unable to do claim attachments. There is also a web version, which we...
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Relationship
We have a new customer support director, and that individual has been very helpful with engaging...
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Relationship
There is sometimes a language barrier with some of FinThrive’s staff. It is very hard to understand...
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Culture
I would like it if FinThrive could set up a webinar with us or come in person even just once a year...
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Product
We were told that FinThrive Claims Manager would be able to do more than we are able to do with the...
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Relationship
There were other small companies back in the day that were really good at some of the things they...
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Loyalty, Relationship, Product
There are some opportunities on the reporting side. Back when FinThrive was nThrive, our previous...
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Product
We export multiple times a day to FinThrive's system, and we do an initial scrubbing in our...
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Operations, Product
Since FinThrive Claims Manager is a web-based platform, the upgrades have become a lot more...
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Relationship
FinThrive doesn't oversell or overpromise. They are very factual, and we get what they present....
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Product
We have reporting availability in FinThrive's product. Our 835 data is converted to a remittance...
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Relationship
We have not had to have much executive involvement from FinThrive, but we do get good...
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Relationship, Product
FinThrive has 24/7 web support, and that is great.
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Relationship, Product
Working with FinThrive, I don't have a wish list. I think my operational team would probably have a...
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Product
It feels as though the vendor hasn't facilitated a lot of payer movement in the claims attachment...
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Product
The product is not really cutting edge, but things work. A bit of new functionality gets plugged in...
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Relationship
I have been annoyed because I have been sitting in contracting limbo for a while. I have become sick...
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Operations
The vendor's implementation services have been poor.
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Product
FinThrive’s reporting is very good. We can manipulate it to pull multiple things easily, and we can...
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Relationship, Operations
Our clean claims rate has been a discussion point with FinThrive for a while now. We have been...
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Product
It would be nice if we could make minor changes and do certain customizations ourselves, like adding...
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Relationship
One pain point with FinThrive is their customer service on tickets. If we need something simple done...
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Relationship
I would tell someone that the product works really well for me and that I haven't really had any...
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Operations
When we need training with the product, the vendor is very knowledgeable.
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Relationship, Product
I get very few complaints from my staff about the product. My organization is very happy with the product....
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Relationship
FinThrive’s turnaround times on their tickets could be improved. For example, say we want to build a...
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Loyalty, Product
The reason why we use FinThrive Claims Manager is that the vendor partnered with our EMR vendor, so...
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Operations, Product
FinThrive Claims Manager is relatively user friendly. After going through the training, I felt...
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Relationship
In general, we do not love working with FinThrive. One of our biggest challenges is communication...
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Relationship, Product
FinThrive calls payers when there are discrepancies and is consistent in processing claims. They...
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Product
I wouldn’t buy the product again because we were able to write warnings with our previous product....
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Relationship
I don't like FinThrive’s support system. When I open a ticket, there are only a few people listed...
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Relationship
We have a good partnership with FinThrive. Things took some ups and downs for a while. The vendor...
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Relationship
FinThrive has really good customer service. We went through a project, and FinThrive was great. We...
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Product
One enhancement we have seen is that we can now do some payers' claims with attachments. Now things...
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Relationship, Product
FinThrive has their standard edits, and they allow us to create our own edits and bridge routines....
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Product
My suggestion for FinThrive is to automate the product more so that it requires less human...
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Operations
The product makes sense, and it is pretty user friendly. My staff loves it, and we receive great...
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Relationship
I have a really good relationship with not only my direct contact at FinThrive but also with people...
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Loyalty, Product
We have different facilities, so they cannot all be under the same site number. When we log in to...
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Operations
The implementation could always be better because the process is not perfect, but the vendor has a...
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Relationship
The vendor will tell us about the new technology. The service is proactive because the vendor does...
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Relationship, Product
We are the ones that open the tickets. If we see something that we need, then that information is...
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Relationship
I suspect there are probably better options than FinThrive out there. The vendor is flexible, but...
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Relationship, Product
The fact that FinThrive can access my clearinghouse is perfect. I only have to go to one place when...
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Relationship
FinThrive could be more proactive in telling us what patterns they are seeing rather than letting us...
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Culture, Product
The system doesn't necessarily deliver some of the expected functionality that the vendor originally...
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Operations
When we were going to the web application, FinThrive set up training for us, which went well, but...
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Product
FinThrive's system is a very robust system. If someone is looking for a system that will apply...
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Product
The remittance management piece within the product is ok, but we just don't have any real reports....
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Relationship
We have been customers of FinThrive for a long time. We were originally customers of MedAssets, and...
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Relationship
FinThrive must outsource the technical people that we talk to because those people send us all their...
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Relationship, Product
I like what we get from the claims scrubber and the information that feeds back into the system. I...
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Relationship, Product
The day-to-day operations of FinThrive’s product are easier to use than running reports. The vendor...
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Product
At one point, FinThrive’s product was cutting edge and did things other products did not do, and...
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Relationship
FinThrive went through some growing pains with customer service, but the vendor seems to have...
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Relationship
We are making Claims Management work very well for us. FinThrive keeps their promises. Sometimes, it...
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Product
There is not a lot of downtime with FinThrive's system, and that is good. We are satisfied with...
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Loyalty, Product
FinThrive’s software is really good, but it could be better. There are some features and functions...
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Relationship
FinThrive is great to work with, and their support is good. We had some ups and downs when things...
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Relationship, Product
FinThrive is not at the top of their game with delivering new technology. They could be more ahead...
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Relationship
We do not have to engage executives on the FinThrive level hardly at all because the vendor fixes...
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Loyalty, Relationship
FinThrive is changing management, and we are experiencing some support issues. We were experiencing...
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Culture
We feel like we bought a car, and the salesperson told us that it had certain features, and after we...
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Relationship
FinThrive is a great company. We love them. They are highly professional, and we don't have any...
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Relationship
FinThrive changed their support module, but somehow, we are working with them all right. Before they...
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Loyalty, Product
The reporting tools are not working in FinThrive's system, and in the version that we are on, the...
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Operations
When we switched over to another system, FinThrive said that they knew how to tweak the data. It...
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Product
The FinThrive product’s reporting is pretty consistent. I know what I am expecting when I go to that...
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Product
There isn’t a whole lot of customization with the product. If somebody asks me a question, I can’t...
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Value
I am not aware of any new technology from FinThrive. At one point, we wanted to implement a rapid...
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Relationship
We can see FinThrive's development timelines, but when we ask the vendor for certain things, it...
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Product
There is one report in particular that we have had some issues getting FinThrive to understand. It...
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Product
We get the status of claims, and FinThrive puts that information directly into our EMR system. We...
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Relationship
I received a phone call at the time of FinThrive’s recent acquisition to let us know about the...
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Relationship, Product
FinThrive’s ability to transmit claims and return data from the plan based on the accuracy of the...
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Relationship, Product
The vendor's executive commitment is great. FinThrive has good strategic focus. They want to...
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Product
The system's reports aren't as mature as we would like them to be. We are struggling with the...
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Value
The system has had some add-on charges. Clients have to purchase certain analytics separately. Every...
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Operations
It is hard to implement the solution. It might take a large organization a couple of years to reach...
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Relationship
The vendor stays on top of things, and they have done some very good things lately. They are...
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Relationship
FinThrive is a good partner, and the product is so easy to use. We meet with the vendor quite...
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Product
We can't attach anything through FinThrive's product, and we can't send a claim out with an...
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Loyalty, Relationship
FinThrive has gone through multiple evolutions as an organization as they have identified...
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Value
For every service request we put into FinThrive, we get charged.
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Product
FinThrive did some enhancements around their analytics a few years back. But there were a lot of...
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Product
When it comes to my satisfaction with the impact on the clean-claims rate post-edit, the issue is...
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Loyalty
We are in the process of migrating off of FinThrive's platform. We are moving off the product based...
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Product
Our clean claims are now built in to a scrubber in the claims management system. The system could be...
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Relationship
The vendor is not very quick with turnaround when we have issues, questions, and other things we...
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Operations
We never got training on the product. The vendor has how-tos out there, but I have never had...
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Culture, Value
FinThrive usually charges us when we need certain things that are not already within the contract.
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Product
The system is pretty self-explanatory for the end users. We do try to get quite a bit of claims out,...
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Loyalty
Claims clearinghouses are commoditized these days. The name of the game is primarily cost savings,...
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Product
If my understanding is correct that FinThrive's system is nThrive’s legacy software suite, then...
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Value
The only bad thing about FinThrive is they charge us for small changes to the software. If we have...
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Product
The system’s integration could be better, but I don’t know whether that is within FinThrive's scope.
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Product
I am satisfied with the system's ability to input claim statuses. That piece comes back into our...
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Value
We have edits that are different from or specific to our area, and nThrive doesn't charge us for a...
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Operations
I don't think we did separate training on the system. We may have done initial training, but we...
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Culture, Relationship
nThrive has done pretty well with anything that I have had them involved in; even the regional...
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Culture, Loyalty
nThrive offers us more services and tools that we could probably use, but we have chosen not to...
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Product
nThrive's interoperability works very well. The claims management system is connected to our patient...
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Relationship, Product
nThrive's system really helps with the management of claims, contracts, and denials. The vendor even...
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Product, Value
We like FinThrive's external edits to their claims processing system. We have a very high percentage...
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Loyalty, Value
We would buy this product again, though we are moving to another vendor for cost savings on similar...
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Relationship, Operations
We had a couple of special projects with the vendor that didn't go very well. Like anything else,...
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Relationship, Product
We have had a lot of challenges when we have tried to address the rehab billing with the vendor. We...
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Operations, Product
nThrive’s upgrade implementations produce very consistent, good results. The Claims Management...
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Product
The claims product has had a good, consistent, solid performance. We have a very high clean-claim...
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Relationship
Whenever we have had issues with claim configurations or claim edits and rejections and have opened...
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Relationship
There was a period of time a couple of years ago when nThrive was going through consolidation,...
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Product
We use the remittance management process, and it is good and consistent. The challenges we have in...
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Product
nThrive's software is very reliable. The maintenance is good, and the uptime is good. We have...
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Relationship, Product
The claims management system has a really good workflow in it. The system also has really good...
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Relationship, Product
From time to time, there are issues with remittance management.
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Product
For the clean claims rate, we submit two sets of claims. One goes to the payer, and one goes to the...
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Relationship
At times, we ask for support and have to put in a case, and it goes back and forth, and there is a...
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