FinThrive Claims Manager Commentary

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FinThrive is an expert in the industry regarding claims management. Their reporting is very good....

FinThrive's reaction time to customer service needs is slightly delayed sometimes. Claims management...

I don't think FinThrive has the best reporting capabilities. We get our payments and our denials,...

Any request that I ask for, FinThrive is on top of it. They try to figure out how to help me. If...

FinThrive Claims Manager does meet our needs. It's just a matter of learning how to use it and being...

The reports and insights in FinThrive Claims Manager are not user friendly. A lot of the pieces are...

There have been some changes in FinThrive’s representatives and their frontline positions. It's been...

The FinThrive Claims Manager edits and scrubbing are almost too strong. We have to push back on some...

We do get a lot resolved through FinThrive. But the things that don't get resolved or don't really...

FinThrive excels with their customer service. They respond when issues arise. There will always be...

There is just a crazy number of reports we can pull in FinThrive Claims Manager. In all these years,...

Because we have had FinThrive Claims Manager for so many years, we sometimes don't know that there...

The big thing for me would be more one-on-one customer support like we used to get from FinThrive. I...

FinThrive Claims Manager tends to have good high-level reporting and management, but it seems like...

FinThrive seems very busy, but I do think they have a vision for what they want their system to be....

My biggest concern with FinThrive is that sometimes they take a long time to fix something. That was...

FinThrive is very astute. They pay a lot of attention to us. If I have something I want to escalate,...

FinThrive has meetings with us and goes over the scope of their product and the quality, and they...

We have a little bit of an issue with FinThrive Claims Manager with claims and billing. I hear about...

FinThrive has some self-directed training that is excellent, but I have noticed that some of the...

We are starting some modules with FinThrive, such as claim statusing, soon. There are some...

We have weekly phone calls with our customer success director, and they pull in top-level FinThrive...

We have now implemented embedded claims with FinThrive, so many of our edits are being pulled from...

I do like FinThrive. I know our claims go out successfully ultimately, and we are getting paid by...

FinThrive updated their portal, and they didn’t even tell us until afterward. The update wasn’t for...

Our account manager is very responsive. They are really good; we meet with them regularly. But...

Recently, we have had a lot of connection issues with FinThrive. We opened a critical case and...

Over the years, we have found inconsistencies with FinThrive. We find that maybe an edit is missing,...

In terms of the road map, I think FinThrive is really good at listening to what people want. During...

We've had other people try to get us to change vendors, and I advocate not to do that because of the...

With everything that we’ve talked to FinThrive about, they have not nickel-and-dimed us. They are a...

FinThrive has had a lot of changes in leaders and account managers recently. They’ve absorbed a few...

Right now, we can build reports within the system. FinThrive has a new application available that is...

We do have a pretty robust editing system. We don’t have to ask FinThrive to update edits. If we do...

For support, FinThrive uses Salesforce, and I don’t love that aspect, but they are actively engaged,...

Right now, we’re just working out some things that need to be better for secondary reconciliation...

We can subscribe to reports in FinThrive Claims Manager to run things on a daily basis, but there is...

I would like to be able to do certain things in FinThrive Claims Manager. I have gone into the...

FinThrive has the claim statusing done really well because the solution gives us real-time updates,...

I’m not a big fan of the vendor's reporting. For user reports, it’s not very user friendly. Now, the...

I haven’t had any training from FinThrive. They just launched their web-based version for Claims...

We have a really good representative with FinThrive. But overall, over our whole engagement with...

I do think there are some improvements that can be made. In terms of ease of use, if we break the...

With FinThrive, we have a good system when it comes to them feeding us data back. Their portal for...

With FinThrive, we’d like to have a team on their side that is more responsive at that level,...

FinThrive has rolled out some things, like their analytics portal, and we did receive training some...

Because I come from the insurance side, I need more automation. Because the vendor is our...

From an implementation standpoint, FinThrive is very supportive, with regular calls for the larger...

FinThrive has taken the time to find out what needs we have at our organization to make sure that...

FinThrive Claims Manager has much better editing that we could put in to scrub the claims before we...

There are errors in FinThive’s billing to us sometimes, but they always respond and clear things up...

It would be amazing if FinThrive Claims Manager had the advanced search features that have been...

FinThrive always follows through, even before we are actually ready. Higher-ups in our organization...

FinThrive Claims Manager is one of the best claims manager solutions out there. Once an organization...

There is a rigidity with FinThrive Claims Manager that is often hard to explain. FinThrive delivers...

FinThrive is very good about developing new products and selling them to us. I don't have a...

FinThrive Claims Manager does a good job with the easier, more straightforward stuff like Medicare,...

FinThrive needs to evolve FinThrive Claims Manager to be slightly more user-friendly. We have done...

FinThrive’s ticketing system is okay, but it is not necessarily the easiest to navigate. It doesn’t...

We see the full gamut of vendor partnerships. We see vendor partners who are not great partners, and...

The ability to make embedded edits in the EHR has been a game changer using FinThrive Claims...

FinThrive does come on-site periodically, but their service team could be better. We used to have...

We are currently exploring the bot technology that FinThrive has available through the inventory...

All of our analysts are trained on FinThrive's tool, and we have been incredibly successful with the...

We chose to go with FinThrive largely due to their system's customization, their integration with...

In the past, FinThrive didn't charge for every little thing, but they do now. The vendor's support...

FinThrive could provide better training. Their training isn't bad, but sometimes, when they do...

We can't go live with some of the functionalities that FinThrive offers because payers aren't...

I don't consider FinThrive to be a vendor as much as I consider them to be part of our team....

Fundamentally, FinThrive Claims Manager does what it is designed to do. It doesn’t have some of the...

FinThrive’s claims statusing is pretty limited right now; however, they are expanding their...

There are reports missing in FinThrive Claims Manager. I would argue that aggregating claims and...

Our implementation and rollout of the system were challenging. We experienced more challenges than...

We had some hiccups with the vendor's support team right after our go-live, but we are in a much...

The only claim status thing we get on the billing side is whether a claim is accepted or rejected....

Every time there is an upgrade done on FinThrive's side, we experience some kind of interruption on...

I have no complaints about FinThrive Claims Manager. It is definitely everything I need it to be....

I wish I could get the same support person every time for our hospital. I wish that FinThrive had...

The reports in FinThrive Claims Manager are probably more than I need. I don’t even get to look at...

FinThrive's system delivers fantastic value. The vendor's support is engaged, and the vendor...

FinThrive's system integrates well. It is strong, and they continue to update it. I have been very...

FinThrive Claims Manager is an excellent product. I love that we can write our own custom edits.

The product does provide great reports when there are billing issues. FinThrive tries to work with...

We don’t really get a lot of training from FinThrive. Usually, they will just tell us that, by the...

I have not really seen anything that has changed with the system. I’m still requesting the ability...

During the Change Healthcare hack, we called FinThrive and asked whether we could switch over...

FinThrive's reporting is not as easy to use. With something else like one of Epic's solutions, it is...

FinThrive has really solid editing. I think the vendor is very proactive about putting new edits in...

We eventually were successful in getting something we wanted, but we had to work hard and push...

FinThrive Claims Manager has reports about claims processes, but it also has an analyzer product. We...

FinThrive keeps their promises when they can. When we have received training from FinThrive, that...

The vendor has a lot of edits that we don't currently have. We are working on getting those edits in...

In terms of the scrubbing and edits that the vendor currently has in place, if we try to tell them...

I want to see the ability to pull our current A/R. There are lots of things we have had to build...

Everybody has a tool they are trying to sell, but FinThrive will avoid charging us for what we don't...

The quality of the implementation services is pretty good. During one implementation, the vendor...

I personally think FinThrive Claims Manager is one of the best in its class for claims management....

There is an opportunity for FinThrive to develop some type of module that helps determine claim...

One of the nuances and annoyances of FinThrive's Claim Manager is that when we look at an actual...

I would choose the product over others at this point because it is pretty complete. It has in place...

There are some things I would like the product to do. With the way that it handles rejections to...

When my analyst was new years ago, we just showed them the product and how to navigate it. Being a...

One of the things that helps with accountability is the facilitator. That person lists every single...

We can escalate things if we need to. We and our facilitator have done that before. FinThrive's...

FinThrive does a good job with reports, but reports are one area where we always have glitches....

We did a recent implementation with FinThrive. They weren't equipped for a certain aspect of the...

We haven't heard anything about deliveries of things that FinThrive is working on, like claims...

Our account manager is very good. They will escalate as they need to, but when things gets beyond...

FinThrive has a dashboard in the system that is outdated, and we are not supposed to use that. On...

FinThrive was supposed to be very experienced with the system, but that was far from the truth....

The one issue that we have occasionally is with some interface glitches. Our embedded claims...

FinThrive has a web-based platform for the claims management solution, and that platform is not an...

Whenever people go live with FinThrive's system, I would suggest that their organization figure out...

FinThrive has been very easy to work with. We definitely have a lot of communication. They do a lot...

FinThrive may have merged to have too many product lines and business lines from other companies, or...

With the product, the only room for improvement would be with managed plans, like managed Medicaid...

FinThrive's edit suites are fantastic. We have improved our clean claims rate compared to our rate...

The application tends to have errors more often now. Tickets that are opened take longer to cater to...

We have established contacts at FinThrive for opening cases when something doesn’t seem to apply to...

FinThrive does a good job of offering new tools and technology. While some organizations choose not...

The FinThrive Claims Manager application offers built-in education and training tools, and those are...

Because FinThrive Claims Manager serves as a clearinghouse, we benefit from integrated interface...

FinThrive’s support people are very helpful. They are always willing to set up trainings or meetings...

I experienced some training from FinThrive recently, and it was really good. It was a very positive...

We are extremely satisfied with the edits that we currently see from FinThrive Claims Manager. And...

There are a lot of features in FinThrive Claims Manager that are very user-friendly and very helpful...