FinThrive Claims Manager Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship
FinThrive has meetings with us and goes over the scope of their product and the quality, and they...
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Product
We have a little bit of an issue with FinThrive Claims Manager with claims and billing. I hear about...
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Operations
FinThrive has some self-directed training that is excellent, but I have noticed that some of the...
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Loyalty
We are starting some modules with FinThrive, such as claim statusing, soon. There are some...
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Relationship
We have weekly phone calls with our customer success director, and they pull in top-level FinThrive...
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Product
We have now implemented embedded claims with FinThrive, so many of our edits are being pulled from...
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Value
I do like FinThrive. I know our claims go out successfully ultimately, and we are getting paid by...
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Relationship
FinThrive updated their portal, and they didn’t even tell us until afterward. The update wasn’t for...
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Relationship
Our account manager is very responsive. They are really good; we meet with them regularly. But...
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Relationship, Product
Recently, we have had a lot of connection issues with FinThrive. We opened a critical case and...
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Product
Over the years, we have found inconsistencies with FinThrive. We find that maybe an edit is missing,...
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Relationship, Product
In terms of the road map, I think FinThrive is really good at listening to what people want. During...
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Product
We've had other people try to get us to change vendors, and I advocate not to do that because of the...
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Value
With everything that we’ve talked to FinThrive about, they have not nickel-and-dimed us. They are a...
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Relationship
FinThrive has had a lot of changes in leaders and account managers recently. They’ve absorbed a few...
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Loyalty, Product
Right now, we can build reports within the system. FinThrive has a new application available that is...
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Product
We do have a pretty robust editing system. We don’t have to ask FinThrive to update edits. If we do...
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Relationship
For support, FinThrive uses Salesforce, and I don’t love that aspect, but they are actively engaged,...
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Product
Right now, we’re just working out some things that need to be better for secondary reconciliation...
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Product
We can subscribe to reports in FinThrive Claims Manager to run things on a daily basis, but there is...
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Relationship, Product
I would like to be able to do certain things in FinThrive Claims Manager. I have gone into the...
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Relationship, Product
FinThrive has the claim statusing done really well because the solution gives us real-time updates,...
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Product
I’m not a big fan of the vendor's reporting. For user reports, it’s not very user friendly. Now, the...
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Operations
I haven’t had any training from FinThrive. They just launched their web-based version for Claims...
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Relationship
We have a really good representative with FinThrive. But overall, over our whole engagement with...
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Product
I do think there are some improvements that can be made. In terms of ease of use, if we break the...
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Relationship
With FinThrive, we have a good system when it comes to them feeding us data back. Their portal for...
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Relationship
With FinThrive, we’d like to have a team on their side that is more responsive at that level,...
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Operations, Product
FinThrive has rolled out some things, like their analytics portal, and we did receive training some...
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Loyalty, Product
Because I come from the insurance side, I need more automation. Because the vendor is our...
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Operations
From an implementation standpoint, FinThrive is very supportive, with regular calls for the larger...
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Relationship
FinThrive has taken the time to find out what needs we have at our organization to make sure that...
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Product
FinThrive Claims Manager has much better editing that we could put in to scrub the claims before we...
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Relationship, Product
There are errors in FinThive’s billing to us sometimes, but they always respond and clear things up...
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Product
It would be amazing if FinThrive Claims Manager had the advanced search features that have been...
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Relationship
FinThrive always follows through, even before we are actually ready. Higher-ups in our organization...
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Product
FinThrive Claims Manager is one of the best claims manager solutions out there. Once an organization...
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Relationship, Product
There is a rigidity with FinThrive Claims Manager that is often hard to explain. FinThrive delivers...
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Culture
FinThrive is very good about developing new products and selling them to us. I don't have a...
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Product
FinThrive Claims Manager does a good job with the easier, more straightforward stuff like Medicare,...
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Relationship, Product
FinThrive needs to evolve FinThrive Claims Manager to be slightly more user-friendly. We have done...
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Relationship, Product
FinThrive’s ticketing system is okay, but it is not necessarily the easiest to navigate. It doesn’t...
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Relationship
We see the full gamut of vendor partnerships. We see vendor partners who are not great partners, and...
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Relationship, Product
The ability to make embedded edits in the EHR has been a game changer using FinThrive Claims...
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Relationship
FinThrive does come on-site periodically, but their service team could be better. We used to have...
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Loyalty, Product
We are currently exploring the bot technology that FinThrive has available through the inventory...
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Operations, Product
All of our analysts are trained on FinThrive's tool, and we have been incredibly successful with the...
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Loyalty, Relationship
We chose to go with FinThrive largely due to their system's customization, their integration with...
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Relationship, Value
In the past, FinThrive didn't charge for every little thing, but they do now. The vendor's support...
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Operations
FinThrive could provide better training. Their training isn't bad, but sometimes, when they do...
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Product
We can't go live with some of the functionalities that FinThrive offers because payers aren't...
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Relationship
I don't consider FinThrive to be a vendor as much as I consider them to be part of our team....
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Loyalty
Fundamentally, FinThrive Claims Manager does what it is designed to do. It doesn’t have some of the...
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Loyalty, Product
FinThrive’s claims statusing is pretty limited right now; however, they are expanding their...
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Loyalty
There are reports missing in FinThrive Claims Manager. I would argue that aggregating claims and...
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Operations
Our implementation and rollout of the system were challenging. We experienced more challenges than...
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Relationship, Operations
We had some hiccups with the vendor's support team right after our go-live, but we are in a much...
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Culture, Product
The only claim status thing we get on the billing side is whether a claim is accepted or rejected....
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Product
Every time there is an upgrade done on FinThrive's side, we experience some kind of interruption on...
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Operations
I have no complaints about FinThrive Claims Manager. It is definitely everything I need it to be....
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Relationship
I wish I could get the same support person every time for our hospital. I wish that FinThrive had...
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Product
The reports in FinThrive Claims Manager are probably more than I need. I don’t even get to look at...
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Relationship, Value
FinThrive's system delivers fantastic value. The vendor's support is engaged, and the vendor...
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Product
FinThrive's system integrates well. It is strong, and they continue to update it. I have been very...
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Product
FinThrive Claims Manager is an excellent product. I love that we can write our own custom edits.
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Value
The product does provide great reports when there are billing issues. FinThrive tries to work with...
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Operations
We don’t really get a lot of training from FinThrive. Usually, they will just tell us that, by the...
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Product
I have not really seen anything that has changed with the system. I’m still requesting the ability...
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Relationship
During the Change Healthcare hack, we called FinThrive and asked whether we could switch over...
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Product
FinThrive's reporting is not as easy to use. With something else like one of Epic's solutions, it is...
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Relationship, Operations, Product
FinThrive has really solid editing. I think the vendor is very proactive about putting new edits in...
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Product
We eventually were successful in getting something we wanted, but we had to work hard and push...
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Product
FinThrive Claims Manager has reports about claims processes, but it also has an analyzer product. We...
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Operations
FinThrive keeps their promises when they can. When we have received training from FinThrive, that...
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Loyalty, Product
The vendor has a lot of edits that we don't currently have. We are working on getting those edits in...
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Relationship, Product
In terms of the scrubbing and edits that the vendor currently has in place, if we try to tell them...
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Product
I want to see the ability to pull our current A/R. There are lots of things we have had to build...
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Operations
Everybody has a tool they are trying to sell, but FinThrive will avoid charging us for what we don't...
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Operations
The quality of the implementation services is pretty good. During one implementation, the vendor...
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Relationship, Product
I personally think FinThrive Claims Manager is one of the best in its class for claims management....
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Loyalty, Product
There is an opportunity for FinThrive to develop some type of module that helps determine claim...
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Product
One of the nuances and annoyances of FinThrive's Claim Manager is that when we look at an actual...
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Product
I would choose the product over others at this point because it is pretty complete. It has in place...
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Loyalty, Product
There are some things I would like the product to do. With the way that it handles rejections to...
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Operations
When my analyst was new years ago, we just showed them the product and how to navigate it. Being a...
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Relationship, Product
One of the things that helps with accountability is the facilitator. That person lists every single...
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Loyalty, Relationship
We can escalate things if we need to. We and our facilitator have done that before. FinThrive's...
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Product
FinThrive does a good job with reports, but reports are one area where we always have glitches....
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Operations
We did a recent implementation with FinThrive. They weren't equipped for a certain aspect of the...
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Relationship, Product
We haven't heard anything about deliveries of things that FinThrive is working on, like claims...
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Relationship
Our account manager is very good. They will escalate as they need to, but when things gets beyond...
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Product
FinThrive has a dashboard in the system that is outdated, and we are not supposed to use that. On...
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Product
FinThrive was supposed to be very experienced with the system, but that was far from the truth....
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Product
The one issue that we have occasionally is with some interface glitches. Our embedded claims...
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Relationship, Product
FinThrive has a web-based platform for the claims management solution, and that platform is not an...
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Relationship
Whenever people go live with FinThrive's system, I would suggest that their organization figure out...
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Relationship
FinThrive has been very easy to work with. We definitely have a lot of communication. They do a lot...
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Relationship, Product
FinThrive may have merged to have too many product lines and business lines from other companies, or...
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Loyalty, Relationship, Product
With the product, the only room for improvement would be with managed plans, like managed Medicaid...
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Product, Value
FinThrive's edit suites are fantastic. We have improved our clean claims rate compared to our rate...
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Relationship
The application tends to have errors more often now. Tickets that are opened take longer to cater to...
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Relationship, Product
We have established contacts at FinThrive for opening cases when something doesn’t seem to apply to...
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Relationship, Value
FinThrive does a good job of offering new tools and technology. While some organizations choose not...
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Operations, Product
The FinThrive Claims Manager application offers built-in education and training tools, and those are...
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Product
Because FinThrive Claims Manager serves as a clearinghouse, we benefit from integrated interface...
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Relationship
FinThrive’s support people are very helpful. They are always willing to set up trainings or meetings...
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Operations
I experienced some training from FinThrive recently, and it was really good. It was a very positive...
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Product
We are extremely satisfied with the edits that we currently see from FinThrive Claims Manager. And...
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Relationship, Product
There are a lot of features in FinThrive Claims Manager that are very user-friendly and very helpful...
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Loyalty, Relationship, Product
FinThrive has a much bigger volume; they do not integrate completely with Epic's system as the...
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Relationship
The vendor’s responsiveness over the last few years has drastically improved, and I'm very pleased.
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Value
There are always additional add-ons, or there are costs that are on every single overage or that are...
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Product
FinThrive’s reports could definitely be better. We have to know what we are looking for so that we...
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Operations
We did have a training call scheduled with FinThrive, but because I did not accept the training, it...
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Product
We don’t seem to have many problems between our EHR and FinThrive's system. The system is fully...
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Relationship, Value
FinThrive is very proficient with updating their policies and procedures, so that is a really great...
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Loyalty, Product
FinThrive’s claims statusing is actually not that effective, but they are providing some additional...
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Relationship
Healthcare as a whole nationally is a very complex place to be working right now. We have some...
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Product
I have some custom reports that I do regularly, and the system automatically runs them. When I go...
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Loyalty, Value
I am hoping that in the near future, we can get a connection with the VA because that would save our...
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Culture, Value
I would say that FinThrive avoids charging for every little thing. In fact, they have thrown some...
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Relationship
FinThrive’s higher-ups talk to our higher-ups, and they are on a first-name basis. We have a very...
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Product
A lot of times, we will run into issues where all of a sudden, there is an edit that is hitting a...
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Relationship, Product
FinThrive mends things very well with our host system. They have a lot of very good partnerships...
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Relationship
For the most part, FinThrive keeps their promises. Sometimes they tell us that they promise us this...
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Product
Overall, the product is helpful. FinThrive is better at claims scrubbing than denials management.
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Relationship
With FinThrive's growth over the years, their support has increasingly gone down. When we enter...
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Relationship
I would like to see more responsiveness to any issues we are experiencing. It seems like getting...
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Product
The system's reports are very good. We are able to get what we want, and our analysts have a...
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Operations
I would say that the effectiveness of our implementation was subpar.
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Operations
We have to reach out to the vendor for training, but when we do, their training is good.
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Product
The system's design isn't super user friendly for claims managers in a lot of cases, especially with...
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Operations, Product
The process of seeing the system's upgrade projects through was a struggle. With the claim status...
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Value
I have heard good and bad things from other clearinghouse vendors that are out there, so we would...
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Operations, Product
Implementing claim status insights is a rough project. We were one of the first organizations to go...
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Relationship
We love the vendor's technical team members. They are good whenever we open cases in the system....
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Relationship, Product
FinThrive has a very good scrubbing system. It does a lot, but some of it is overkill. We have to...
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Product
The claims scrubbing in our Epic EHR is better than it is in FinThrive Claims Manager. And in our...
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Relationship
FinThrive has a lot of intel, but they don't push it. We have to pull it from them. On the rare...
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Product
We can't get solicited 277 claims through FinThrive's system, and that has been a point of...
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Product
FinThrive’s strengths in denials management are not bad. However, FinThrive’s edits and scrubbing...
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Product
The system's reporting is pretty good, and we have a lot of customization, but the platform is not...
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Value
FinThrive nickel-and-dimes the heck out of us. We can only have so many payers for our clearinghouse...
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Product
FinThrive has some IT issues here and there, but those are not horrible. The system just isn't as...
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Relationship
On the follow-up side, it takes forever to get a response from FinThrive. When we call and reach out...
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Relationship
FinThrive is very slow to let us know when there are payer issues. Honestly, my posting team usually...
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Product
FinThrive’s integration is the hardest part. FinThrive wants to be integrated with big-name EHR...
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Relationship
The vendor delivers when we have an issue. We log a ticket, and they are able to respond. I want the...
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Relationship
I don't have a lot of communication with the vendor. We initiate things. I would expect somebody to...
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Relationship, Product
FinThrive Claims Manager is more of an inbound feed, so we don't integrate it back, and it functions...
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Product
In FinThrive Claims Manager, we can customize things and create our own edits for scrubbing. Within...
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Operations
FinThrive has training. We don't take advantage of it, so they could improve by alerting us to...
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Commentary Summary
Comment Type Breakout