FinThrive Claims Manager Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Product

The product is good. What I really like about FinThrive Claims Manager is that the standard reports...

Feb 2024
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Director

Loyalty, Product

The version of FinThrive Claims Manager that we are currently on is like a program, and I would like...

Feb 2024
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Director

Operations, Product

FinThrive Claims Manager is fairly easy to use and somewhat intuitive. Training on everything is...

Feb 2024
||
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Director

Relationship

The vendor does reach out, but I would like them to reach out more. And maybe reaching out via phone...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

I am not very strong in reporting, but with FinThrive Claims Manager, I think the tools are there...

Feb 2024
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Manager

Product, Value

FinThrive Claims Manager is very user friendly. It is easy to access, uncomplicated, and very...

Jan 2024
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Manager

Product

The only thing I would suggest to FinThrive would be an interface between the Medicare system and...

Jan 2024
||
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Manager

Operations

FinThrive needs to improve their training for new users to learn their systems. Maybe the vendor...

Jan 2024
||
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Manager

Relationship

I'm very happy with FinThrive. Our relationship and partnership are very satisfying. I can send them...

Jan 2024
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VP/Other Executive

Value

Every time we add something to the system or build an edit, the vendor charges us by the hour to add...

Jan 2024
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VP/Other Executive

Relationship

FinThrive has changed its leadership structure recently, and the new leadership team is not as well...

Jan 2024
||
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VP/Other Executive

Product

We like the fact that FinThrive Claims Manager interfaces with our EMR. Everything flows through it...

Jan 2024
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Manager

Product, Value

There are constant changes in payer regulations and rules. Because of that, we have a constant...

Dec 2023
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Manager

Loyalty, Product

We are not quite on the cloud solution that FinThrive offers because the total solution is not there...

Dec 2023
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Manager

Relationship

One of the things that we like about FinThrive is that we are assigned a technical solutions manager...

Dec 2023
||
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Manager

Product

The standard reporting out of FinThrive Claims Manager hasn’t met our needs, but there is another...

Dec 2023
||
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Manager

Product

I really like creating reports in FinThrive Claims Manager. If I know what I am looking for and what...

Dec 2023
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Manager

Product

The one thing that I can't find in the tool is a report for denial rates. That may be something that...

Dec 2023
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Director

Product

We have had some ups and downs with FinThrive over the past years. In terms of technology, 2022 and...

Dec 2023
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Director

Value

We pay a fixed fee every month to avoid very minimal charges for development work, and that is...

Dec 2023
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Manager

Product

When I do things in FinThrive Claims Manager, I look at several facilities. Not everyone can be in...

Dec 2023
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Director

Product

A lot of the things at FinThrive have a caveat. We have SLAs. We have a web-based solution instead...

Dec 2023
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Director

Relationship, Operations, Value

We have streamlined our go-lives a bit, and FinThrive has worked with us. We are still very...

Dec 2023
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Director

Relationship

Things have been a bit of a roller coaster in terms of support. We have some people that we work...

Dec 2023
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Director

Loyalty, Value

If we weren't told by a certain vendor that we had to convert, we wouldn't have converted from...

Dec 2023
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Director

Loyalty, Relationship

I want to be wrong, but I forecast my overall satisfaction will decrease in the next year. We are...

Dec 2023
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Manager

Relationship

I especially like that the executive team from FinThrive reaches out and asks whether there is...

Dec 2023
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Director

Operations

We could use some training from FinThrive. I know there are a lot of self-training things out there,...

Dec 2023
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Director

Relationship, Product

It is hard for anyone to be perfectly proactive, but we get a heads-up from FinThrive when things...

Dec 2023
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Director

Relationship

The most important thing that FinThrive does for us is provide a customer success manager and...

Dec 2023
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Director

Product

FinThrive has fantastic reports. I love the reporting, and I love the templates. It is very easy to...

Dec 2023
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Director

Operations

FinThrive Claims Manager was hard to get set up and implemented. I'm sure a lot of things were...

Dec 2023
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Director

Relationship, Product

I'm pretty satisfied with the product’s clean claims rate. I have a very supportive client success...

Dec 2023
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Manager

Relationship

In some cases, FinThrive’s support takes longer than it should when we report issues. I would think...

Dec 2023
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Manager

Product

FinThrive's system is a robust and great product that offers a lot.

Dec 2023
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Manager

Product

FinThrive's system could stand to be more user friendly and have more functionality options with...

Dec 2023
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Manager

Product

We occasionally have interface issues with FinThrive Claims Manager regarding file imports. We would...

Dec 2023
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Manager

Relationship

We used to have status meetings with FinThrive to monitor our KPIs and identify areas of potential...

Dec 2023
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Manager

Relationship

I'm very impressed with FinThrive as an organization in general. They send preliminary notifications...

Dec 2023
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Manager

Product

I'm not sure that we are utilizing FinThrive Claims Manager to its full potential, and I would like...

Dec 2023
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Manager

Relationship, Operations

FinThrive used to have either virtual or on-site user forums for providers, and those were extremely...

Dec 2023
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Analyst/Coordinator

Relationship, Product

At one point, we had an issue with our claims. Once FinThrive investigated the issue, they figured...

Nov 2023
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Analyst/Coordinator

Product

FinThrive's system is easy to use, but some things get confusing. Sometimes it is a bit of a pain if...

Nov 2023
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Analyst/Coordinator

Loyalty

We chose not to use the web version of FinThrive's system when it first came out because there was...

Nov 2023
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Analyst/Coordinator

Relationship, Product

Our state Medicaid changed their clearinghouse recently, and the clearinghouse company gave us their...

Nov 2023
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VP/Other Executive

Product

I would like to see FinThrive reverse engineer the denials; that would strengthen their scrubber...

Oct 2023
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VP/Other Executive

Operations

We have some upcoming implementations, and FinThrive takes the implementation process very seriously...

Oct 2023
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Analyst/Coordinator

Relationship, Product

FinThrive takes care of all federal and state regulations. They contact the payers with issues when...

Oct 2023
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Analyst/Coordinator

Relationship

I don't like FinThrive's online support system. It is too limited. When we receive support from...

Oct 2023
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Analyst/Coordinator

Product

We can't write our own rules in the system. We could do that in our previous system, and we liked...

Oct 2023
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Director

Relationship

Things have gotten better with the system in the last year. In the past, I didn't feel that the...

Sep 2023
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Director

Product

All of our billers are very happy with the product. It is very user friendly. We can change its...

Sep 2023
||
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Director

Product, Value

FinThrive can't get our clean claim rate to be what we want it to be. We were under the impression...

Sep 2023
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Director

Product

For FinThrive Claims Manager, we can't get a clean claim rate because of state data claims. When we...

Sep 2023
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Director

Relationship, Product

FinThrive Claims Manager directly links us to Medicare and the Fiscal Intermediary Standard System,...

Sep 2023
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Director

Culture, Value

FinThrive uses a pay-as-we-go format to charge us for programming. That isn't ideal. It would be...

Sep 2023
||
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Director

Product

The reports in the system are good, but they could be better. It would be lovely to be able to...

Sep 2023
||
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Director

Relationship

FinThrive has partnered with us in a very big way to help us with a really advantageous project. I...

Sep 2023
||
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Director

Culture, Value

FinThrive has improved in the area regarding their charges. A few years ago, we were sometimes...

Sep 2023
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VP/Other Executive

Product

I would really like us to move toward using FinThrive’s web services. We are still running the thick...

Sep 2023
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VP/Other Executive

Relationship

Sometimes there are delays in the vendor addressing certain things, but when we make something a...

Sep 2023
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Director

Relationship, Product, Value

From a high-level view, FinThrive provides a big service to us with payer edits. They bundle our...

Sep 2023
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Director

Relationship

We have gone through different account managers and solution managers at FinThrive. The vendor has...

Sep 2023
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Director

Loyalty

We are interested in going to the web-based version, which would make our lives easier. There could...

Sep 2023
||
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Director

Relationship

FinThrive gives us some good details about what is going on. They are really good at keeping up with...

Sep 2023
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Manager

Relationship, Product

FinThrive is very knowledgeable about all payer insights. They have connections to numerous payers,...

Aug 2023
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Manager

Product

The bridge routines are great. If there are any situations where our EMR can't produce a claim the...

Aug 2023
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Manager

Product

We are working on the system a bit more, but what the vendor could improve is rejections, which are...

Aug 2023
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Manager

Loyalty

I would buy FinThrive Claims Manager again. Before we signed the long-term contract, we did an RFP,...

Aug 2023
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VP/Other Executive

Relationship, Product

FinThrive has changed approaches several times over the years. They used screen scraping. Now they...

Aug 2023
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(0)
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VP/Other Executive

Relationship

FinThrive does really well with their clean claims rate. They close their tickets really quickly,...

Aug 2023
||
(0)
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Director

Culture, Value

When we request special bridge routines or things like that from the vendor, there is a charge for...

Aug 2023
||
(0)
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Director

Operations

Our original implementation with FinThrive was very good. The only downfall was that the vendor put...

Aug 2023
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Director

Product

We have a very old A/R system, but FinThrive was able to work with that system and put together our...

Aug 2023
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Director

Product

We don't really see the system's upgrade portion when it comes to the details of the vendor's edits....

Aug 2023
||
(0)
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Director

Relationship

The web support through FinThrive's portal is pretty good, but when we escalate something, the...

Aug 2023
||
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Director

Relationship

We have an account manager from FinThrive. We rarely hear from them, and we never hear from anyone...

Aug 2023
||
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Director

Product, Value

At one time, we were submitting requests for enhancements to FinThrive, but they went to the bottom...

Aug 2023
||
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VP/Other Executive

Product

The system is a good claim solution. It is user friendly. We get plenty of data out of it, and that...

Jul 2023
||
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VP/Other Executive

Product

FinThrive helps produce some of our machine-readable files in response to pricing transparency.

Jul 2023
||
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Director

Product, Value

With FinThrive Claims Manager, we are increasing our clean claims rate. The product is great and...

Jul 2023
||
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Director

Product

The reporting for FinThrive Claims Manager could improve. I want a dashboard. I don't want to create...

Jul 2023
||
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Director

Product

FinThrive Claims Manager is simple to use and very descriptive. The vendor provides us with better...

Jul 2023
||
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Director

Relationship

I have seen a huge step up in FinThrive's customer service and support in the last six months. When...

Jul 2023
||
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Director

Operations

Our implementation with FinThrive went well. The system is easy to use and is pretty straightforward....

Jul 2023
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Director

Product

It would be nice to change some of the functionality within the product. The vendor does upgrades on...

Jul 2023
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CFO

Relationship

Ever since the vendor did an integration upgrade, I don't know that the vendor has made as many...

Jul 2023
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CFO

Relationship

There are sometimes delays to the responses of the vendor's support, but overall, the vendor's...

Jul 2023
||
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CFO

Loyalty, Product

Overall, the product has been running very well. It is in our long-term plans, partly because it is...

Jul 2023
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CFO

Loyalty, Relationship

We are working with the vendor. I know that they are planning to do some big upgrades soon and I...

Jul 2023
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CFO

Relationship, Operations

If we have specific things that we need to build, the vendor is very receptive to those things. The...

Jul 2023
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Manager

Relationship

Our partnership with FinThrive has been great, and they have made some significant strides recently....

Jul 2023
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Manager

Relationship, Product

There are so many intermediaries that we have to deal with these days, so it is not just the payer...

Jul 2023
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Manager

Relationship

When FinThrive is not able to do something that we ask for, they are transparent about it and give...

Jul 2023
||
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Manager

Relationship, Operations, Product

There are always some bumps with upgrades, and we did have some unexpected downtime with the server...

Jul 2023
||
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VP/Other Executive

Product

The reporting tools are excellent. The vendor has an embedded tool that gives me executive...

Jun 2023
||
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VP/Other Executive

Product

We have various different electronic health records within each of our facilities, and those systems...

Jun 2023
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VP/Other Executive

Relationship

I am extremely satisfied with FinThrive’s support. There have been many times when we have put in a...

Jun 2023
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VP/Other Executive

Relationship

FinThrive has been a vendor like I have never seen before. All levels, including the executives,...

Jun 2023
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VP/Other Executive

Product

FinThrive Claims Manager works exactly as promoted. There isn’t anything I need that isn’t able to...

Jun 2023
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VP/Other Executive

Loyalty

FinThrive is absolutely part of our long-term plans. They ended up being our vendor of choice for...

Jun 2023
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VP/Other Executive

Value

FinThrive definitely avoids charging for the little things. They even come to me if there is a...

Jun 2023
||
(0)
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VP/Other Executive

Operations

From the training to the project management, FinThrive’s implementations have all been very...

Jun 2023
||
(0)
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VP/Other Executive

Product

We use FinThrive Claims Manager daily. The system gives us good reports on how many claims were...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

FinThrive is a good partner. They are very compliant, but they will also push back on us if we try...

Jun 2023
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VP/Other Executive

Product

FinThrive Claims Manager integrates very well with our EMR. They do our remittance process, so they...

Jun 2023
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VP/Other Executive

Product

It has taken a long time to get billing edits in place with FinThrive Claims Manager. I would also...

Jun 2023
||
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Analyst/Coordinator

Relationship

FinThrive has excellent customer service. For any issues I have had, they have always been very...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

We receive a lot of training from FinThrive, and we usually don't have users come back not...

Jun 2023
||
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VP/Other Executive

Relationship

I like the fact that we have a good representative from FinThrive; that person works with us on any...

May 2023
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Analyst/Coordinator

Relationship, Product

I would like to see the vendor doing more assessments looking for trends or issues that I am not...

Mar 2023
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Analyst/Coordinator

Product

FinThrive’s legacy system is unable to do claim attachments. There is also a web version, which we...

Mar 2023
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Analyst/Coordinator

Relationship

We have a new customer support director, and that individual has been very helpful with engaging...

Mar 2023
||
(0)
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Director

Relationship

There is sometimes a language barrier with some of FinThrive’s staff. It is very hard to understand...

Mar 2023
||
(0)
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Director

Culture

I would like it if FinThrive could set up a webinar with us or come in person even just once a year...

Mar 2023
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Director

Product

We were told that FinThrive Claims Manager would be able to do more than we are able to do with the...

Mar 2023
||
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Director

Relationship

There were other small companies back in the day that were really good at some of the things they...

Mar 2023
||
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Director

Loyalty, Relationship, Product

There are some opportunities on the reporting side. Back when FinThrive was nThrive, our previous...

Mar 2023
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Director

Product

We export multiple times a day to FinThrive's system, and we do an initial scrubbing in our...

Mar 2023
||
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Director

Operations, Product

Since FinThrive Claims Manager is a web-based platform, the upgrades have become a lot more...

Mar 2023
||
(0)
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Director

Relationship

FinThrive doesn't oversell or overpromise. They are very factual, and we get what they present....

Mar 2023
||
(0)
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Director

Product

We have reporting availability in FinThrive's product. Our 835 data is converted to a remittance...

Mar 2023
||
(0)
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Director

Relationship

We have not had to have much executive involvement from FinThrive, but we do get good...

Mar 2023
||
(0)
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Director

Relationship, Product

FinThrive has 24/7 web support, and that is great.

Mar 2023
||
(0)
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Director

Relationship, Product

Working with FinThrive, I don't have a wish list. I think my operational team would probably have a...

Mar 2023
||
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Manager

Product

It feels as though the vendor hasn't facilitated a lot of payer movement in the claims attachment...

Mar 2023
||
(0)
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Manager

Product

The product is not really cutting edge, but things work. A bit of new functionality gets plugged in...

Mar 2023
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Manager

Relationship

I have been annoyed because I have been sitting in contracting limbo for a while. I have become sick...

Mar 2023
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Manager

Operations

The vendor's implementation services have been poor.

Mar 2023
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Manager

Product

FinThrive’s reporting is very good. We can manipulate it to pull multiple things easily, and we can...

Mar 2023
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Manager

Relationship, Operations

Our clean claims rate has been a discussion point with FinThrive for a while now. We have been...

Mar 2023
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Manager

Product

It would be nice if we could make minor changes and do certain customizations ourselves, like adding...

Mar 2023
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Manager

Relationship

One pain point with FinThrive is their customer service on tickets. If we need something simple done...

Mar 2023
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Director

Relationship

I would tell someone that the product works really well for me and that I haven't really had any...

Mar 2023
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Director

Operations

When we need training with the product, the vendor is very knowledgeable.

Mar 2023
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Director

Relationship, Product

I get very few complaints from my staff about the product. My organization is very happy with the product....

Mar 2023
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