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FinThrive Claims Manager
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Dustin Cragun
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Claims Management 2023: Functionality Top of Mind for Organizations Making Purchase Decisions (A Decision Insights Report)
Claims Management 2023:
Functionality Top of Mind for Organizations Making Purchase Decisions (A Decision Insights Report)
January 2023
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User Commentary

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Analyst/Coordinator

Relationship, Product

I would like to see the vendor doing more assessments looking for trends or issues that I am not...

Mar 2023
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Analyst/Coordinator

Product

FinThrive’s legacy system is unable to do claim attachments. There is also a web version, which we...

Mar 2023
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Analyst/Coordinator

Relationship

We have a new customer support director, and that individual has been very helpful with engaging...

Mar 2023
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Director

Relationship

There is sometimes a language barrier with some of FinThrive’s staff. It is very hard to understand...

Mar 2023
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Director

Culture

I would like it if FinThrive could set up a webinar with us or come in person even just once a year...

Mar 2023
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Director

Product

We were told that FinThrive Claims Manager would be able to do more than we are able to do with the...

Mar 2023
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Director

Relationship

There were other small companies back in the day that were really good at some of the things they...

Mar 2023
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Director

Loyalty, Relationship, Product

There are some opportunities on the reporting side. Back when FinThrive was nThrive, our previous...

Mar 2023
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Director

Product

We export multiple times a day to FinThrive's system, and we do an initial scrubbing in our...

Mar 2023
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Director

Operations, Product

Since FinThrive Claims Manager is a web-based platform, the upgrades have become a lot more...

Mar 2023
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Director

Relationship

FinThrive doesn't oversell or overpromise. They are very factual, and we get what they present....

Mar 2023
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Director

Product

We have reporting availability in FinThrive's product. Our 835 data is converted to a remittance...

Mar 2023
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Director

Relationship

We have not had to have much executive involvement from FinThrive, but we do get good...

Mar 2023
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Director

Relationship, Product

FinThrive has 24/7 web support, and that is great.

Mar 2023
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Director

Relationship, Product

Working with FinThrive, I don't have a wish list. I think my operational team would probably have a...

Mar 2023
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Manager

Product

It feels as though the vendor hasn't facilitated a lot of payer movement in the claims attachment...

Mar 2023
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Manager

Product

The product is not really cutting edge, but things work. A bit of new functionality gets plugged in...

Mar 2023
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Manager

Relationship

I have been annoyed because I have been sitting in contracting limbo for a while. I have become sick...

Mar 2023
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Manager

Operations

The vendor's implementation services have been poor.

Mar 2023
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Manager

Product

FinThrive’s reporting is very good. We can manipulate it to pull multiple things easily, and we can...

Mar 2023
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Manager

Relationship, Operations

Our clean claims rate has been a discussion point with FinThrive for a while now. We have been...

Mar 2023
||
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Manager

Product

It would be nice if we could make minor changes and do certain customizations ourselves, like adding...

Mar 2023
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Manager

Relationship

One pain point with FinThrive is their customer service on tickets. If we need something simple done...

Mar 2023
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Director

Relationship

I would tell someone that the product works really well for me and that I haven't really had any...

Mar 2023
||
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Director

Operations

When we need training with the product, the vendor is very knowledgeable.

Mar 2023
||
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Director

Relationship, Product

I get very few complaints from my staff about the product. My organization is very happy with the product....

Mar 2023
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Director

Relationship

FinThrive’s turnaround times on their tickets could be improved. For example, say we want to build a...

Feb 2023
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Director

Loyalty, Product

The reason why we use FinThrive Claims Manager is that the vendor partnered with our EMR vendor, so...

Feb 2023
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Director

Operations, Product

FinThrive Claims Manager is relatively user friendly. After going through the training, I felt...

Feb 2023
||
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Director

Relationship

In general, we do not love working with FinThrive. One of our biggest challenges is communication...

Feb 2023
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Analyst/Coordinator

Relationship, Product

FinThrive calls payers when there are discrepancies and is consistent in processing claims. They...

Jan 2023
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Analyst/Coordinator

Product

I wouldn’t buy the product again because we were able to write warnings with our previous product....

Jan 2023
||
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Analyst/Coordinator

Relationship

I don't like FinThrive’s support system. When I open a ticket, there are only a few people listed...

Jan 2023
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VP/Other Executive

Relationship

We have a good partnership with FinThrive. Things took some ups and downs for a while. The vendor...

Jan 2023
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VP/Other Executive

Relationship

FinThrive has really good customer service. We went through a project, and FinThrive was great. We...

Jan 2023
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VP/Other Executive

Product

One enhancement we have seen is that we can now do some payers' claims with attachments. Now things...

Jan 2023
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VP/Other Executive

Relationship, Product

FinThrive has their standard edits, and they allow us to create our own edits and bridge routines....

Jan 2023
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Director

Product

My suggestion for FinThrive is to automate the product more so that it requires less human...

Jan 2023
||
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Director

Operations

The product makes sense, and it is pretty user friendly. My staff loves it, and we receive great...

Jan 2023
||
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Director

Relationship

I have a really good relationship with not only my direct contact at FinThrive but also with people...

Jan 2023
||
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Manager

Loyalty, Product

We have different facilities, so they cannot all be under the same site number. When we log in to...

Jan 2023
||
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Manager

Operations

The implementation could always be better because the process is not perfect, but the vendor has a...

Jan 2023
||
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Manager

Relationship

The vendor will tell us about the new technology. The service is proactive because the vendor does...

Jan 2023
||
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Manager

Relationship, Product

We are the ones that open the tickets. If we see something that we need, then that information is...

Jan 2023
||
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VP/Other Executive

Relationship

I suspect there are probably better options than FinThrive out there. The vendor is flexible, but...

Jan 2023
||
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VP/Other Executive

Relationship, Product

The fact that FinThrive can access my clearinghouse is perfect. I only have to go to one place when...

Jan 2023
||
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VP/Other Executive

Relationship

FinThrive could be more proactive in telling us what patterns they are seeing rather than letting us...

Jan 2023
||
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Analyst/Coordinator

Culture, Product

The system doesn't necessarily deliver some of the expected functionality that the vendor originally...

Dec 2022
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Analyst/Coordinator

Operations

When we were going to the web application, FinThrive set up training for us, which went well, but...

Dec 2022
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Analyst/Coordinator

Product

FinThrive's system is a very robust system. If someone is looking for a system that will apply...

Dec 2022
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Analyst/Coordinator

Product

The remittance management piece within the product is ok, but we just don't have any real reports....

Dec 2022
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Director

Relationship

We have been customers of FinThrive for a long time. We were originally customers of MedAssets, and...

Dec 2022
||
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Director

Relationship

FinThrive must outsource the technical people that we talk to because those people send us all their...

Dec 2022
||
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Director

Relationship, Product

I like what we get from the claims scrubber and the information that feeds back into the system. I...

Dec 2022
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Director

Relationship, Product

The day-to-day operations of FinThrive’s product are easier to use than running reports. The vendor...

Dec 2022
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VP/Other Executive

Product

At one point, FinThrive’s product was cutting edge and did things other products did not do, and...

Nov 2022
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VP/Other Executive

Relationship

FinThrive went through some growing pains with customer service, but the vendor seems to have...

Nov 2022
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VP/Other Executive

Relationship

We are making Claims Management work very well for us. FinThrive keeps their promises. Sometimes, it...

Nov 2022
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Manager

Product

There is not a lot of downtime with FinThrive's system, and that is good. We are satisfied with...

Nov 2022
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Manager

Loyalty, Product

FinThrive’s software is really good, but it could be better. There are some features and functions...

Nov 2022
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Manager

Relationship

FinThrive is great to work with, and their support is good. We had some ups and downs when things...

Nov 2022
||
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Manager

Relationship, Product

FinThrive is not at the top of their game with delivering new technology. They could be more ahead...

Nov 2022
||
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Manager

Relationship

We do not have to engage executives on the FinThrive level hardly at all because the vendor fixes...

Nov 2022
||
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Manager

Loyalty, Relationship

FinThrive is changing management, and we are experiencing some support issues. We were experiencing...

Nov 2022
||
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Manager

Culture

We feel like we bought a car, and the salesperson told us that it had certain features, and after we...

Nov 2022
||
(0)
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Manager

Relationship

FinThrive is a great company. We love them. They are highly professional, and we don't have any...

Nov 2022
||
(0)
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Manager

Relationship

FinThrive changed their support module, but somehow, we are working with them all right. Before they...

Nov 2022
||
(0)
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Manager

Loyalty, Product

The reporting tools are not working in FinThrive's system, and in the version that we are on, the...

Nov 2022
||
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Director

Operations

When we switched over to another system, FinThrive said that they knew how to tweak the data. It...

Nov 2022
||
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Director

Product

The FinThrive product’s reporting is pretty consistent. I know what I am expecting when I go to that...

Nov 2022
||
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Director

Product

There isn’t a whole lot of customization with the product. If somebody asks me a question, I can’t...

Nov 2022
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Director

Value

I am not aware of any new technology from FinThrive. At one point, we wanted to implement a rapid...

Oct 2022
||
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Director

Relationship

We can see FinThrive's development timelines, but when we ask the vendor for certain things, it...

Oct 2022
||
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Director

Product

There is one report in particular that we have had some issues getting FinThrive to understand. It...

Oct 2022
||
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Director

Product

We get the status of claims, and FinThrive puts that information directly into our EMR system. We...

Oct 2022
||
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Director

Relationship

I received a phone call at the time of FinThrive’s recent acquisition to let us know about the...

Oct 2022
||
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Manager

Relationship, Product

FinThrive’s ability to transmit claims and return data from the plan based on the accuracy of the...

Oct 2022
||
(0)
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VP/Other Executive

Relationship, Product

The vendor's executive commitment is great. FinThrive has good strategic focus. They want to...

Sep 2022
||
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VP/Other Executive

Product

The system's reports aren't as mature as we would like them to be. We are struggling with the...

Sep 2022
||
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VP/Other Executive

Value

The system has had some add-on charges. Clients have to purchase certain analytics separately. Every...

Sep 2022
||
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VP/Other Executive

Operations

It is hard to implement the solution. It might take a large organization a couple of years to reach...

Sep 2022
||
(0)
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VP/Other Executive

Relationship

The vendor stays on top of things, and they have done some very good things lately. They are...

Sep 2022
||
(0)
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Manager

Relationship

FinThrive is a good partner, and the product is so easy to use. We meet with the vendor quite...

Sep 2022
||
(0)
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Manager

Product

We can't attach anything through FinThrive's product, and we can't send a claim out with an...

Sep 2022
||
(0)
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VP/Other Executive

Loyalty, Relationship

FinThrive has gone through multiple evolutions as an organization as they have identified...

Aug 2022
||
(0)
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VP/Other Executive

Value

For every service request we put into FinThrive, we get charged.

Aug 2022
||
(0)
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VP/Other Executive

Product

FinThrive did some enhancements around their analytics a few years back. But there were a lot of...

Aug 2022
||
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VP/Other Executive

Product

When it comes to my satisfaction with the impact on the clean-claims rate post-edit, the issue is...

Aug 2022
||
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VP/Other Executive

Loyalty

We are in the process of migrating off of FinThrive's platform. We are moving off the product based...

Aug 2022
||
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Manager

Product

Our clean claims are now built in to a scrubber in the claims management system. The system could be...

Jul 2022
||
(0)
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Manager

Relationship

The vendor is not very quick with turnaround when we have issues, questions, and other things we...

Jul 2022
||
(0)
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Manager

Operations

We never got training on the product. The vendor has how-tos out there, but I have never had...

Jul 2022
||
(0)
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Manager

Culture, Value

FinThrive usually charges us when we need certain things that are not already within the contract.

Jul 2022
||
(0)
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Manager

Product

The system is pretty self-explanatory for the end users. We do try to get quite a bit of claims out,...

Jul 2022
||
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VP/Other Executive

Loyalty

Claims clearinghouses are commoditized these days. The name of the game is primarily cost savings,...

Jul 2022
||
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VP/Other Executive

Product

If my understanding is correct that FinThrive's system is nThrive’s legacy software suite, then...

Jul 2022
||
(0)
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VP/Other Executive

Value

The only bad thing about FinThrive is they charge us for small changes to the software. If we have...

Jul 2022
||
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VP/Other Executive

Product

The system’s integration could be better, but I don’t know whether that is within FinThrive's scope.

Jul 2022
||
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CFO

Product

I am satisfied with the system's ability to input claim statuses. That piece comes back into our...

Jun 2022
||
(0)
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CFO

Value

We have edits that are different from or specific to our area, and nThrive doesn't charge us for a...

Jun 2022
||
(0)
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CFO

Operations

I don't think we did separate training on the system. We may have done initial training, but we...

Jun 2022
||
(0)
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CFO

Culture, Relationship

nThrive has done pretty well with anything that I have had them involved in; even the regional...

Jun 2022
||
(0)
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CFO

Culture, Loyalty

nThrive offers us more services and tools that we could probably use, but we have chosen not to...

Jun 2022
||
(0)
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CFO

Product

nThrive's interoperability works very well. The claims management system is connected to our patient...

Jun 2022
||
(0)
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CFO

Relationship, Product

nThrive's system really helps with the management of claims, contracts, and denials. The vendor even...

Jun 2022
||
(0)
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Manager

Product, Value

We like FinThrive's external edits to their claims processing system. We have a very high percentage...

Jun 2022
||
(0)
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Manager

Loyalty, Value

We would buy this product again, though we are moving to another vendor for cost savings on similar...

Jun 2022
||
(0)
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Manager

Relationship, Operations

We had a couple of special projects with the vendor that didn't go very well. Like anything else,...

Jun 2022
||
(0)
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VP/Other Executive

Relationship, Product

We have had a lot of challenges when we have tried to address the rehab billing with the vendor. We...

Jun 2022
||
(0)
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VP/Other Executive

Operations, Product

nThrive’s upgrade implementations produce very consistent, good results. The Claims Management...

Jun 2022
||
(0)
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VP/Other Executive

Product

The claims product has had a good, consistent, solid performance. We have a very high clean-claim...

Jun 2022
||
(0)
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VP/Other Executive

Relationship

Whenever we have had issues with claim configurations or claim edits and rejections and have opened...

Jun 2022
||
(0)
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VP/Other Executive

Relationship

There was a period of time a couple of years ago when nThrive was going through consolidation,...

Jun 2022
||
(0)
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VP/Other Executive

Product

We use the remittance management process, and it is good and consistent. The challenges we have in...

Jun 2022
||
(0)
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VP/Other Executive

Product

nThrive's software is very reliable. The maintenance is good, and the uptime is good. We have...

Jun 2022
||
(0)
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VP/Other Executive

Relationship, Product

The claims management system has a really good workflow in it. The system also has really good...

Jun 2022
||
(0)
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VP/Other Executive

Relationship, Product

From time to time, there are issues with remittance management.

Jun 2022
||
(0)
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Director

Product

For the clean claims rate, we submit two sets of claims. One goes to the payer, and one goes to the...

Jun 2022
||
(0)
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Director

Relationship

At times, we ask for support and have to put in a case, and it goes back and forth, and there is a...

Jun 2022
||
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