FinThrive Claims Manager Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
We used to have regular meetings with our FinThrive account executive to evaluate our metric reports...
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Relationship
FinThrive has been very accountable with their promises, and they are intentional about connecting...
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Product
We need to do a better job of internally evaluating and monitoring our edits in FinThrive Claims...
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Operations
I'm not aware of any upgrades for FinThrive Claims Manager, but FinThrive has done a very good job...
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Relationship, Value
FinThrive Claims Manager is a great product. The vendor is very proactive about their edits, and...
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Relationship, Product
FinThrive could perhaps improve their innovation. They need to be a little more aggressive about...
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Relationship
FinThrive tries very hard to work with us. They are very available. We have escalation...
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Product, Value
We definitely use FinThrive Claims Manager, and we have for a long time. FinThrive's prices are...
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Relationship, Product
We have struggled a bit with claim attachments for the system. That is really the next step in...
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Product
With the Epic integration that we are currently using with FinThrive's system, we have the...
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Loyalty, Product
There are new AI and denial predictability things out there that I would like to see, but we haven't...
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Relationship, Product
Historically, we were receiving reports. We switched account managers, and then we started receiving...
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Loyalty, Value
We updated and decided to move forward with a product. Because we were working with the vendor and...
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Relationship
My billing team members log on fairly early, so the vendor could probably just beat them to the...
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Relationship, Operations
When upgrades happen on the back end, I'm just not aware. One thing I do like about FinThrive is...
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Loyalty, Operations
We purchased the training portion where we can actually utilize FinThrive's system. Our team and...
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Loyalty, Product
I don't have any complaints from my team members. The system is very user-friendly, so it is not...
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Relationship, Operations
The vendor used to host really good user forums or meetings. Ever since COVID-19, those have kind of...
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Operations
We can ask for training from FinThrive, and it will be awesome. The vendor's trainers are good.
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Product
It is very rare that an upgrade to the system will cause something negative. FinThrive Claims...
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Relationship, Product
If we have rejections from payers, we can reach out and open a case with FinThrive on the claims...
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Product
For the most part, FinThrive's edits are really good. We occasionally run across issues where we...
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Value
When FinThrive rolled out Claims Web, it was supposed to be all that, but we found that it wasn't as...
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Relationship
When it comes to support, I primarily deal with FinThrive through web cases. I just feel like there...
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Relationship
I am super frustrated with and disappointed in FinThrive's current leaders and their philosophies....
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Value
FinThrive avoids charging for every little thing, and that is a big change they have been doing over...
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Loyalty, Product
FinThrive Claims Manager is very stable. It is rare that something is broken. FinThrive is trying to...
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Product
We sometimes disagree with FinThrive on edits, so we have to go back and talk through them....
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Operations
We just started claims statusing with FinThrive, so we are still in implementation, and there have...
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Loyalty, Product
We have had to dedicate a couple of analysts to do some of the stuff in FinThrive Claims Manager. It...
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Relationship
We really had to proactively engage with FinThrive and tell them that we had to work together and...
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Relationship
The quality of FinThrive Claims Manager is okay, but it is really hard to get information out of...
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Loyalty, Value
FinThrive does keep promises after a lot of begging. FinThrive charges for everything, and they...
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Operations
FinThrive’s training is poor. They don't do any. They may offer it, but if it is available, it is...
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Loyalty
I plan on replacing FinThrive Claims Manager eventually. It is just one of those that is really hard...
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Product
FinThrive Claims Manager is FinThrive's oldest and best, so it is really not too bad. It does what...
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Product, Value
The system is individualized and requires a lot of unnecessary, inefficient work. We do a lot of...
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Product
The system is a really good product based on what I have seen. I haven't had many experiences with...
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Relationship
We can meet with the vendor's people and higher-ups.
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Loyalty, Product
The system's web version is where the new technology should be, and the vendor has been working on...
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Value
With FinThrive, we feel like we were nickel-and-dimed for a lot of things in the past when we had to...
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Product
The system's integration is getting to where it needs to be, but it isn't perfect. Additionally, my...
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Product
As a pure claims carver, the system is good. Our statuses in the system are still new, and we are...
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Product
FinThrive could put more resources into the web version of their system and evaluate where they are...
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Product
The system isn't without its issues, but we usually work with the vendor pretty quickly. The...
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Product
The strength of FinThrive’s reports is very good, and I like the reporting. FinThrive does have an...
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Relationship, Product
With FinThrive, we have a new process through eligibility that hits the claim before it is sent to...
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Relationship
We don't have conversations with FinThrive on their new technology. They do send out newsletters,...
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Product
We implemented FinThrive’s eligibility tool that checks eligibility for payers prior to the claims...
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Value
Things have recently changed, but prior to that change, FinThrive would charge us for anything...
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Relationship
We had an issue one time on a Friday afternoon, and it took a very long time for someone from...
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Relationship, Product
The satisfaction with the strength of putting something through FinThrive Claims Manager is very...
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Relationship
Nothing has improved with some of our turnaround times from FinThrive. It is very obvious that a lot...
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Relationship, Product
Requests for bridge routines and edits take a lot longer to get in than they should. I would expect...
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Relationship
For others who are looking at FinThrive Claims Manager, my advice is to make sure that they get...
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Operations
The vendor did a great training for FinThrive Claims Manager. However, it kind of felt like it...
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Product
One of the things that FinThrive could incorporate in their reporting would be more user-friendly...
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Product
FinThrive Claims Manager is a great tool all around. I definitely like working with this tool....
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Relationship, Operations
Sometimes the vendor is a little delayed when it comes to code set changes. When codes are deleted...
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Operations, Product
It takes time for new users to get up and running on FinThrive Claims Manager, but we have our...
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Product, Value
One of the main denials we get on the back end is a 252 denial, which means I need additional...
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Relationship
With the Change Healthcare incident, FinThrive was proactive every step of the way in terms of how...
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Loyalty, Relationship
One reason FinThrive Claims Manager continues to be part of our long-term plans is the way that...
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Product, Value
I would tell someone looking into the product that FinThrive's system was a great asset to our...
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Relationship
FinThrive is very good with their strength of edits and scrubbing. We have recurring meetings with...
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Product
I love the reporting tool in FinThrive's system. A lot of times, some managers in the office come to...
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Loyalty, Operations
In the web version, we are going to be able to do some more claims attachments. Also, we are going...
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Loyalty, Value
I'm not really sure how FinThrive would compare against some of their competitors. Back when we went...
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Relationship
Some tickets that I open take a little while to get resolved. I would just like to have a quicker...
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Operations, Product
We haven't had too many problems with FinThrive's implementations. Upgrades are pretty seamless....
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Relationship
We meet with FinThrive recurringly and go over any kind of issues we are experiencing, and that is...
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Relationship, Product
We have to log everything through a portal, so for any issues we have, we log tickets through the...
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Relationship, Operations
When we went live with FinThrive, things were pretty good from the get-go. We just had to add some...
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Product
FinThrive Claims Manager allows us lots of flexibility to work with Epic and makes it easier for our...
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Product
Our overall experience has been extremely positive. The only feedback I can provide is that I wish...
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Product
FinThrive’s upgrades seem to be seamless for us. We have the process of exchanging information down...
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Relationship
We didn't have a product manager for quite a while. We recently were assigned one, and that person...
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Relationship, Product, Value
FinThrive assists us with edits. If we have a large volume of edits, they work with us to figure out...
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Value
FinThrive definitely went through a phase where they were trying to charge for everything, but...
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Product
FinThrive’s reports can be very confusing. We can ask the vendor to build a report, but we basically...
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Relationship
I complained to FinThrive about our customer service people, and things have gotten much better. We...
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Culture, Value
FinThrive charges us per case when we put in any changes that we need. I feel like we should be...
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Operations
I feel like we should have received a little more training on the system, even for just a day or...
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Loyalty
I am not thrilled with the new technology that FinThrive has shown us. We won't be going forward...
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Product
I spent a long time in FinThrive's reporting system recently, and that system wasn't as user...
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Relationship, Product
I like that FinThrive Claims Manager is consistent. If I have problems with my claims by the end of...
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Product
FinThrive Claims Manager needs better dashboards. The dashboard in FinThrive Claims Manager is...
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Relationship
FinThrive gives me what they call a yearly checkup. They give us our data, come and present it, and...
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Product
We are having a hard time integrating FinThrive Claims Manager into our EHR. FinThrive Claims...
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Operations, Product
We use FinThrive Claims Manager all day, every day. Overall, the product quality is great. I have no...
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Relationship
FinThrive could be a little more proactive. If they provided more canned reports, that also might be...
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Product
The number of payers that are embedded into claims, the functionality, the customization, and the...
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Product
FinThrive could potentially expand and include Medicare direct data entry, the direct access to the...
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Operations, Product
The work to implement edits in FinThrive Claims Manager can be a little slow, and I would like to...
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Product
We like the reporting that comes out of FinThrive Claims Manager. We are able to quickly get strong...
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Relationship
The customer service from FinThrive is very consistent. They use portals where we open up tickets,...
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Product
We have had a bit of a setback in our expectations in terms of staying as current as we are used to...
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Operations
The training is virtual. Maybe the vendor had someone on-site when we bought the product, but as we...
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Relationship
For support, we generally submit a ticket, but the vendor responds pretty quickly. If we need...
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Relationship
The vendor gets senior people involved when we need them, but they have had a lot of turnover, so...
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Relationship
The communication is absolutely stellar from FinThrive. If there is any slowdown, if a ticket gets...
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Relationship
There has been quite a bit of turnover recently with FinThrive. That is not with our direct contact...
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Product, Value
The product has been responsive. We run about a year's worth of claims, and that takes a while. We...
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Product
We have been happy with the product. The vendor has made improvements. FinThrive Claims Manager is a...
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Relationship
I love how engaged FinThrive is with problem-solving. When we open tickets on their portal to make...
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Relationship, Product
Currently, reports are not available in the web version of FinThrive’s product, and that is a big...
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Value
FinThrive Claims Manager is expensive, but they do not nitpick in how they charge. We always like...
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Relationship
FinThrive is a good company to work with. They are cooperative and smart. We are an organization...
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Relationship
FinThrive is okay. They aren't amazing. They are just kind of there, and I wouldn't say that they...
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Product
FinThrive is lacking a bit when it comes to claim attachments and functionality. The vendor has...
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Relationship
FinThrive has done a decent job of responding to cyber attacks, and their responses are relatively...
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Relationship
FinThrive has been buying up other projects and focusing on integrating them instead of just...
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Product
FinThrive Claims Manager is a product that evolves the way we need it to. As things have changed,...
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Relationship
I am going to hold FinThrive accountable to get things resolved more quickly. I don't have to turn...
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Culture, Product
I would like to be able to build a reporting tool in the system where we could basically slice and...
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Relationship
With FinThrive, there is a mediator between us and their technical support folks, so they can't...
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Product
We want to see more criteria in FinThrive’s reports. If we accidentally bill a claim two or three...
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Product
I often run into obstacles while trying to get a report on payments or estimates from different...
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Product, Value
We have FinThrive Claims Manager connected to our EHR, and we work more in our EHR. When we used to...
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Product
The product is good. What I really like about FinThrive Claims Manager is that the standard reports...
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Loyalty, Product
The version of FinThrive Claims Manager that we are currently on is like a program, and I would like...
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Operations, Product
FinThrive Claims Manager is fairly easy to use and somewhat intuitive. Training on everything is...
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Relationship
The vendor does reach out, but I would like them to reach out more. And maybe reaching out via phone...
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Loyalty, Product
I am not very strong in reporting, but with FinThrive Claims Manager, I think the tools are there...
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Product, Value
FinThrive Claims Manager is very user friendly. It is easy to access, uncomplicated, and very...
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Product
The only thing I would suggest to FinThrive would be an interface between the Medicare system and...
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Operations
FinThrive needs to improve their training for new users to learn their systems. Maybe the vendor...
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Relationship
I'm very happy with FinThrive. Our relationship and partnership are very satisfying. I can send them...
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Value
Every time we add something to the system or build an edit, the vendor charges us by the hour to add...
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Relationship
FinThrive has changed its leadership structure recently, and the new leadership team is not as well...
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Product
We like the fact that FinThrive Claims Manager interfaces with our EMR. Everything flows through it...
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Product, Value
There are constant changes in payer regulations and rules. Because of that, we have a constant...
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Loyalty, Product
We are not quite on the cloud solution that FinThrive offers because the total solution is not there...
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Relationship
One of the things that we like about FinThrive is that we are assigned a technical solutions manager...
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Product
The standard reporting out of FinThrive Claims Manager hasn’t met our needs, but there is another...
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Product
FinThrive has an excellent training platform in the form of a special education website.
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Product
I really like creating reports in FinThrive Claims Manager. If I know what I am looking for and what...
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Product
The one thing that I can't find in the tool is a report for denial rates. That may be something that...
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Product
We have had some ups and downs with FinThrive over the past years. In terms of technology, 2022 and...
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Value
We pay a fixed fee every month to avoid very minimal charges for development work, and that is...
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Product
When I do things in FinThrive Claims Manager, I look at several facilities. Not everyone can be in...
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Product
A lot of the things at FinThrive have a caveat. We have SLAs. We have a web-based solution instead...
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Relationship, Operations, Value
We have streamlined our go-lives a bit, and FinThrive has worked with us. We are still very...
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Relationship
Things have been a bit of a roller coaster in terms of support. We have some people that we work...
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Loyalty, Value
If we weren't told by a certain vendor that we had to convert, we wouldn't have converted from...
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Loyalty, Relationship
I want to be wrong, but I forecast my overall satisfaction will decrease in the next year. We are...
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