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Assurance Reimbursement Management Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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VP/Other Executive

Relationship, Product, Value

Optum is a key, strategic partner for us. And Assurance Reimbursement Management makes up for gaps...

Jan 2026
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VP/Other Executive

Relationship, Product

I know what Optum is talking about doing, but the products themselves haven't had a lot of movement...

Jan 2026
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Manager

Product

Assurance Reimbursement Management's edits are great. We like having the ability to get custom edits...

Dec 2025
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Manager

Relationship

We like Optum’s customer service team. They are very quick to fix any issues we have.

Dec 2025
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Manager

Product

Assurance Reimbursement Management filters our rejects. We have specific ways we do things, so...

Dec 2025
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Analyst/Coordinator

Operations

Optum had great staff for implementations; their programming staff was especially good. The...

Nov 2025
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Analyst/Coordinator

Operations

Optum offered to do online training with training modules that go over claims, billing, edits, and...

Nov 2025
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Analyst/Coordinator

Value

We have a variety of facilities, and using Assurance Reimbursement Management was difficult for some...

Nov 2025
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Analyst/Coordinator

Loyalty, Relationship

We have had excellent experiences with the phone and web support team members. They do very well....

Nov 2025
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Analyst/Coordinator

Value

Assurance Reimbursement Management is not as expensive as other clearinghouses that charge a higher...

Nov 2025
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Analyst/Coordinator

Relationship, Operations

Optum performed very well through the cyberattack that Change Healthcare had. Optum communicated...

Nov 2025
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Analyst/Coordinator

Relationship

When it comes to outcomes, I was happy that Optum provided us with a specific client report card. I...

Nov 2025
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Analyst/Coordinator

Relationship, Product

When it comes to claim statusing, it could be that some of the issues are out of Optum’s control...

Sep 2025
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Analyst/Coordinator

Culture, Value

Unkept promises for Optum have a lot to do with the data breach they had a year and a half ago....

Sep 2025
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Analyst/Coordinator

Operations, Product

The solution makes it pretty easy to work with claims edits. The tool is easy for staff members to...

Sep 2025
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Analyst/Coordinator

Relationship

I don't think our team likes supporting Optum, but I don't know if the problems that we have with...

Aug 2025
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VP/Other Executive

Product

We are really pleased with Assurance Reimbursement Management. Optum gives us great reporting and...

Mar 2025
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Director

Relationship

For overpayment and recovery, we still have a few issues we are cleaning up. The vendor is still...

Jan 2025
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Director

Culture, Product

For overpayment and recovery, we would like a little predictive analysis rather than just reactive...

Jan 2025
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