Assurance Reimbursement Management Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Operations
I have never seen anything about training. If the vendor is reaching out to my supervisors or...
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Product
I try to jump into the revenue cycle analytics to get an idea of what is going on overall. When I...
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Loyalty, Relationship
It is likely that we will stay with Optum. I don’t know what other hospitals are using for their...
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Product
Denial management is difficult. Our health system is tricky in terms of how things come in from the...
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Product
The system is supposed to be helping us get a clean claim rate of 100%, but we have never met that....
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Relationship, Product, Value
Optum is a key, strategic partner for us. And Assurance Reimbursement Management makes up for gaps...
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Relationship, Product
I know what Optum is talking about doing, but the products themselves haven't had a lot of movement...
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Product
Assurance Reimbursement Management's edits are great. We like having the ability to get custom edits...
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Relationship
We like Optum’s customer service team. They are very quick to fix any issues we have.
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Product
Assurance Reimbursement Management filters our rejects. We have specific ways we do things, so...
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Operations
Optum had great staff for implementations; their programming staff was especially good. The...
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Operations
Optum offered to do online training with training modules that go over claims, billing, edits, and...
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Value
We have a variety of facilities, and using Assurance Reimbursement Management was difficult for some...
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Loyalty, Relationship
We have had excellent experiences with the phone and web support team members. They do very well....
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Value
Assurance Reimbursement Management is not as expensive as other clearinghouses that charge a higher...
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Relationship, Operations
Optum performed very well through the cyberattack that Change Healthcare had. Optum communicated...
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Relationship
When it comes to outcomes, I was happy that Optum provided us with a specific client report card. I...
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Relationship, Product
When it comes to claim statusing, it could be that some of the issues are out of Optum’s control...
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Culture, Value
Unkept promises for Optum have a lot to do with the data breach they had a year and a half ago....
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Operations, Product
The solution makes it pretty easy to work with claims edits. The tool is easy for staff members to...
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Relationship
I don't think our team likes supporting Optum, but I don't know if the problems that we have with...
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Commentary Summary
Comment Type Breakout