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Assurance Reimbursement Management Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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Claims Management 2023: Functionality Top of Mind for Organizations Making Purchase Decisions (A Decision Insights Report)
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January 2023
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Commentary Summary

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User Commentary

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VP/Other Executive

Product

We are really pleased with Assurance Reimbursement Management. Optum gives us great reporting and...

Mar 2025
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Director

Relationship

For overpayment and recovery, we still have a few issues we are cleaning up. The vendor is still...

Jan 2025
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Director

Culture, Product

For overpayment and recovery, we would like a little predictive analysis rather than just reactive...

Jan 2025
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VP/Other Executive

Product

Optum allows for a lot of customization in terms of bridge routines for our different payers. We are...

Jan 2025
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VP/Other Executive

Product

The product is not embedded within our registration system in terms of integration.

Jan 2025
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VP/Other Executive

Relationship, Operations

We have a person who has been communicating with us when we have issues. That is good. The vendor...

Jan 2025
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VP/Other Executive

Operations

Optum brought the product back after the breach as a new implementation, and that implementation was...

Dec 2024
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VP/Other Executive

Loyalty, Product

The edits and scrubbing are basically why we are with the product. From a denials management...

Dec 2024
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VP/Other Executive

Relationship

The support has been reasonable. Optum's support people were at least helpful. They helped me solve...

Dec 2024
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VP/Other Executive

Relationship

Every time I turn around, my executive has been fired. Optum has had so many layoffs, and they keep...

Dec 2024
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VP/Other Executive

Product

Assurance Reimbursement Management is a good product. It is intuitive; we don't need a ton of...

Dec 2024
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Manager

Relationship

I like the edits that Optum has built into the system from payers. I also like how easily the vendor...

Nov 2024
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Manager

Product

With claims statusing, there have been some hiccups since Optum had the cyberattack, and Optum isn't...

Nov 2024
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Manager

Product

Our biggest struggle with Optum is with having a good way to capture rejects that is easy for our...

Nov 2024
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Manager

Operations

I think it is very easy for my people to use the system. Optum has add-ons that we can purchase in...

Nov 2024
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Director

Product

The reporting part of Assurance Reimbursement Management is good, but sometimes it is hard to drill...

Nov 2024
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Director

Relationship

When I have an issue, I call Optum customer support and place a ticket. I end up getting an email...

Nov 2024
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Director

Product

The claims editing and scrubbing features from Assurance Reimbursement Management are pretty good....

Nov 2024
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Director

Relationship, Product

If the recent cyberattack and crash with Change Healthcare hadn’t happened, I would have said that...

Nov 2024
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Director

Loyalty

Assurance Reimbursement Management was working great for us until the data breach. Electronic...

Oct 2024
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Director

Product

Some of us have struggled to get the kind of reports we want from Assurance Reimbursement...

Oct 2024
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Manager

Operations

The quality and effectiveness of the initial and ongoing training depend on whether Optum has the...

Jul 2024
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Manager

Product

Optum does a good job of scrubbing the claims. I don't use Optum's reporting as much. Some of the...

Jul 2024
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Manager

Loyalty, Relationship

If we were to purchase again, Optum would be considered, but I don't know if they would be a strong...

Jul 2024
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Director

Culture

Only part of our business was going through Change Healthcare, but there will be months of double...

Jun 2024
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Director

Culture, Value

Change Healthcare charges us for every little thing. I have been waiting for years for them to...

Jun 2024
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Director

Relationship

We have not been happy with Change Healthcare’s customer service and turnover rates.

Jun 2024
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(0)
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Director

Operations

Change Healthcare’s training needs to be more robust and detailed. It is too general.

Jun 2024
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VP/Other Executive

Relationship, Value

Change Healthcare's help is really minimal, and that is really detrimental to organizations. If our...

Apr 2024
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(0)
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VP/Other Executive

Loyalty, Value

We are going to stay away from Change Healthcare. We have too many things from Change Healthcare....

Apr 2024
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(0)
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VP/Other Executive

Loyalty

For the last little while, we have been digging through a Change Healthcare issue that we are trying...

Apr 2024
||
(0)
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Director

Relationship

Things have been tough with the cybersecurity event Change Healthcare has had, but they have had...

Apr 2024
||
(0)
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Director

Relationship, Product

Overall, I would say Change Healthcare is doing okay. I'm not unhappy, but I don't think Change...

Apr 2024
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