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Assurance Reimbursement Management Commentary
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Dustin Cragun
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KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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VP/Other Executive

Operations

Optum brought the product back after the breach as a new implementation, and that implementation was...

Dec 2024
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VP/Other Executive

Loyalty, Product

The edits and scrubbing are basically why we are with the product. From a denials management...

Dec 2024
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VP/Other Executive

Relationship

The support has been reasonable. Optum's support people were at least helpful. They helped me solve...

Dec 2024
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VP/Other Executive

Relationship

Every time I turn around, my executive has been fired. Optum has had so many layoffs, and they keep...

Dec 2024
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VP/Other Executive

Product

Assurance Reimbursement Management is a good product. It is intuitive; we don't need a ton of...

Dec 2024
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Manager

Relationship

I like the edits that Optum has built into the system from payers. I also like how easily the vendor...

Nov 2024
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Manager

Product

With claims statusing, there have been some hiccups since Optum had the cyberattack, and Optum isn't...

Nov 2024
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Manager

Product

Our biggest struggle with Optum is with having a good way to capture rejects that is easy for our...

Nov 2024
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Manager

Operations

I think it is very easy for my people to use the system. Optum has add-ons that we can purchase in...

Nov 2024
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Director

Product

The reporting part of Assurance Reimbursement Management is good, but sometimes it is hard to drill...

Nov 2024
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Director

Relationship

When I have an issue, I call Optum customer support and place a ticket. I end up getting an email...

Nov 2024
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Director

Product

The claims editing and scrubbing features from Assurance Reimbursement Management are pretty good....

Nov 2024
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Director

Relationship, Product

If the recent cyberattack and crash with Change Healthcare hadn’t happened, I would have said that...

Nov 2024
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Director

Loyalty

Assurance Reimbursement Management was working great for us until the data breach. Electronic...

Oct 2024
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Director

Product

Some of us have struggled to get the kind of reports we want from Assurance Reimbursement...

Oct 2024
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Manager

Operations

The quality and effectiveness of the initial and ongoing training depend on whether Optum has the...

Jul 2024
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Manager

Product

Optum does a good job of scrubbing the claims. I don't use Optum's reporting as much. Some of the...

Jul 2024
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Manager

Loyalty, Relationship

If we were to purchase again, Optum would be considered, but I don't know if they would be a strong...

Jul 2024
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Director

Culture

Only part of our business was going through Change Healthcare, but there will be months of double...

Jun 2024
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Director

Culture, Value

Change Healthcare charges us for every little thing. I have been waiting for years for them to...

Jun 2024
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Director

Relationship

We have not been happy with Change Healthcare’s customer service and turnover rates.

Jun 2024
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Director

Operations

Change Healthcare’s training needs to be more robust and detailed. It is too general.

Jun 2024
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VP/Other Executive

Relationship, Value

Change Healthcare's help is really minimal, and that is really detrimental to organizations. If our...

Apr 2024
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VP/Other Executive

Loyalty, Value

We are going to stay away from Change Healthcare. We have too many things from Change Healthcare....

Apr 2024
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VP/Other Executive

Loyalty

For the last little while, we have been digging through a Change Healthcare issue that we are trying...

Apr 2024
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Director

Relationship

Things have been tough with the cybersecurity event Change Healthcare has had, but they have had...

Apr 2024
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Director

Relationship, Product

Overall, I would say Change Healthcare is doing okay. I'm not unhappy, but I don't think Change...

Apr 2024
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Director

Relationship, Product

Assurance Reimbursement Management’s predesigned dashboard reporting is a beneficial feature. The...

Feb 2024
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Director

Relationship

Change Healthcare’s support turnaround times have not always been as expected because of their...

Feb 2024
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Director

Culture, Value

Change Healthcare’s contracts are confusing, and every request for additional functionality needs to...

Feb 2024
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Director

Relationship

We would like Change Healthcare to take more of the lead on their smart-editing and enrollment...

Feb 2024
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Manager

Culture, Operations

When the vendor realized that we weren't using the full system, they told us about that. That was...

Jan 2024
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Manager

Operations, Product

The system is just as easy to use for someone on day one as it is on year five. It is very user friendly....

Jan 2024
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Manager

Relationship

The vendor emails us all the time. If there is a payer issue, a report generation issue, or a...

Jan 2024
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Manager

Product

The system has some limitations when it comes to adding extra filters to some modules. That could...

Jan 2024
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Manager

Product

The system’s acuity module is invaluable. We can add notes to the system, create reports, queue...

Jan 2024
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Manager

Product

To the best of my knowledge, everything in the system’s functionality piece is extremely smooth. The...

Jan 2024
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Director

Relationship, Product

The only reason the claims aren't clean is the input. That is not the vendor’s fault, but the...

Jan 2024
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Director

Loyalty

We are looking at staying with Change Healthcare when we are making our change because the vendor...

Jan 2024
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Director

Operations

We would have liked a little more hands-on help with the implementation from the vendor because we...

Jan 2024
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Director

Operations

During our training, we had different levels of people, and when questions couldn't be answered, the...

Jan 2024
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Director

Relationship, Value

To see how successful Change Healthcare is, we look at the number of issues that we have had in the...

Jan 2024
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Analyst/Coordinator

Relationship

I wish that it were easier to do certain things in the system. I know that some of that comes down...

Jan 2024
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Analyst/Coordinator

Loyalty, Product

When Internet Explorer stopped being supported, we had to move the system to Edge or Chrome. There...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

For the most part, Change Healthcare's upgrades have been pretty decent. There are always small...

Jan 2024
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Analyst/Coordinator

Product

The system is about as easy to use as it can get. The vendor doesn't hide anything. The system's...

Jan 2024
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Analyst/Coordinator

Relationship

Change Healthcare isn't the greatest at letting us know when they have a system issue. I don't know...

Jan 2024
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(0)
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VP/Other Executive

Relationship

Things with Change Healthcare are keeping with the status quo, although there has been some...

Jan 2024
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(0)
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VP/Other Executive

Relationship, Product

As far as claims statusing goes, some of the communication from the vendor hasn't been on target. We...

Jan 2024
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Analyst/Coordinator

Relationship, Product

In Assurance Reimbursement Management, getting the remittances to come in is pretty good, and we...

Dec 2023
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Analyst/Coordinator

Operations

Change Healthcare has transitioned to a knowledge center for training, which makes the training...

Dec 2023
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Analyst/Coordinator

Operations, Product

With most upgrades or things that Change Healthcare has done, there seems to be a fixing period. We...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship

Since the Optum acquisition, some things have gotten worse. The executive involvement from the...

Dec 2023
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Analyst/Coordinator

Relationship

Change Healthcare is not proactive at all. I called in a ticket in the evening one night, and when...

Dec 2023
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Analyst/Coordinator

Product

The reporting in Assurance Reimbursement Management is mediocre. And the claim status piece with the...

Dec 2023
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