Assurance Reimbursement Management Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
Assurance Reimbursement Management's edits are great. We like having the ability to get custom edits...
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Relationship
We like Optum’s customer service team. They are very quick to fix any issues we have.
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Product
Assurance Reimbursement Management filters our rejects. We have specific ways we do things, so...
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Operations
Optum had great staff for implementations; their programming staff was especially good. The...
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Operations
Optum offered to do online training with training modules that go over claims, billing, edits, and...
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Value
We have a variety of facilities, and using Assurance Reimbursement Management was difficult for some...
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Loyalty, Relationship
We have had excellent experiences with the phone and web support team members. They do very well....
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Value
Assurance Reimbursement Management is not as expensive as other clearinghouses that charge a higher...
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Relationship, Operations
Optum performed very well through the cyber attack that Change Healthcare had. Optum communicated...
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Relationship
When it comes to outcomes, I was happy that Optum provided us with a specific client report card. I...
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Relationship, Product
When it comes to claim statusing, it could be that some of the issues are out of Optum’s control...
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Culture, Value
Unkept promises for Optum have a lot to do with the data breach they had a year and a half ago....
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Operations, Product
The solution makes it pretty easy to work with claims edits. The tool is easy for staff members to...
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Relationship
I don't think our team likes supporting Optum, but I don't know if the problems that we have with...
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Product
We are really pleased with Assurance Reimbursement Management. Optum gives us great reporting and...
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Relationship
For overpayment and recovery, we still have a few issues we are cleaning up. The vendor is still...
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Culture, Product
For overpayment and recovery, we would like a little predictive analysis rather than just reactive...
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Product
Optum allows for a lot of customization in terms of bridge routines for our different payers. We are...
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Product
The product is not embedded within our registration system in terms of integration.
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Relationship, Operations
We have a person who has been communicating with us when we have issues. That is good. The vendor...
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Operations
Optum brought the product back after the breach as a new implementation, and that implementation was...
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Loyalty, Product
The edits and scrubbing are basically why we are with the product. From a denials management...
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Relationship
The support has been reasonable. Optum's support people were at least helpful. They helped me solve...
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Relationship
Every time I turn around, my executive has been fired. Optum has had so many layoffs, and they keep...
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Product
Assurance Reimbursement Management is a good product. It is intuitive; we don't need a ton of...
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