FinThrive Revenue Capture Commentary
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Dustin Cragun
SRU Manager
KLAS SRU Manager - Dustin Cragun
 
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User Commentary

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Director

Relationship, Product

We haven't fully been able to meet our integration goals with FinThrive Revenue Capture, but things...

Jun 2024
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Director

Relationship

FinThrive's service has deteriorated since our point of contact left. FinThrive was more proactive...

Jun 2024
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Director

Operations

I don't think that we received any proactive training from FinThrive, and the quality of the...

Jun 2024
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Director

Product

Recently, we have been having issues with FinThrive Revenue Capture, but the vendor mostly keeps...

Dec 2023
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Director

Relationship

FinThrive is not very proactive. Unless we ask for it, information and communication are not given....

Dec 2023
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Director

Loyalty, Relationship, Product

The program captures things and creates exceptions. For instance, if we charge a prescription but...

Oct 2023
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Director

Operations

We had a rough implementation of the product. We had to do all the listing. I did not feel like the...

Oct 2023
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Director

Relationship

The response time for cases could be better. If the vendor doesn't actually receive our files, we...

Oct 2023
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Director

Culture, Relationship

Our satisfaction would really increase if FinThrive gave us feedback in terms of how they plan to...

Oct 2023
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Director

Relationship

I have people I can reach out to at the vendor organization, so getting support is easy for me. If I...

Oct 2023
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Director

Product

We can log in to the product community portal, and sometimes FinThrive will have a red alert going...

Oct 2023
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Director

Culture, Relationship

While the training was good, we still have to reach out to the vendor a lot. In my past experience...

Oct 2023
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Director

Culture, Operations

The vendor has gotten less receptive to the custom rules. In the past, I sent in a request, and they...

Oct 2023
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VP/Other Executive

Loyalty

FinThrive's offerings have been the same for a very long time, and we haven't really seen...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Product

FinThrive is always working on new rules and edits in the system. They have a whole team identifying...

Sep 2023
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VP/Other Executive

Product

The things I like most about the system are the rules that are already built into it. The system can...

Sep 2023
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VP/Other Executive

Relationship

FinThrive's support is pretty responsive. It isn't that FinThrive is always reactive. I just don't...

Sep 2023
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VP/Other Executive

Value

When we look at FinThrive Revenue Capture from an ROI point of view, we are getting back more than...

Sep 2023
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VP/Other Executive

Culture, Loyalty

We have some additional areas that could benefit from the system. That is part of the long-term plan...

Sep 2023
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VP/Other Executive

Operations

The vendor doesn't have a lot of ongoing training for the system, and it has been a long time since...

Sep 2023
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VP/Other Executive

Product

The system definitely has some hiccups here and there. There have been some issues with file...

Sep 2023
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Manager

Product

Our upgrades with FinThrive Revenue Capture are seamless; we don’t see anything. Every night at...

Jul 2023
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Manager

Relationship, Product

I use FinThrive’s web portal as much as I can. If the system for revenue capture is down completely,...

Jul 2023
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Manager

Product

We like that FinThrive Revenue Capture is embedded in and totally integrated with our...

Jul 2023
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