FinThrive Revenue Capture Commentary
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product

Recently, we have been having issues with FinThrive Revenue Capture, but the vendor mostly keeps...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

FinThrive is not very proactive. Unless we ask for it, information and communication are not given....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

The program captures things and creates exceptions. For instance, if we charge a prescription but...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had a rough implementation of the product. We had to do all the listing. I did not feel like the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The response time for cases could be better. If the vendor doesn't actually receive our files, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Our satisfaction would really increase if FinThrive gave us feedback in terms of how they plan to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have people I can reach out to at the vendor organization, so getting support is easy for me. If I...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can log in to the product community portal, and sometimes FinThrive will have a red alert going...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

While the training was good, we still have to reach out to the vendor a lot. In my past experience...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations

The vendor has gotten less receptive to the custom rules. In the past, I sent in a request, and they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

FinThrive's offerings have been the same for a very long time, and we haven't really seen...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

FinThrive is always working on new rules and edits in the system. They have a whole team identifying...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The things I like most about the system are the rules that are already built into it. The system can...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

FinThrive's support is pretty responsive. It isn't that FinThrive is always reactive. I just don't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

When we look at FinThrive Revenue Capture from an ROI point of view, we are getting back more than...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

We have some additional areas that could benefit from the system. That is part of the long-term plan...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The vendor doesn't have a lot of ongoing training for the system, and it has been a long time since...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system definitely has some hiccups here and there. There have been some issues with file...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our upgrades with FinThrive Revenue Capture are seamless; we don’t see anything. Every night at...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I use FinThrive’s web portal as much as I can. If the system for revenue capture is down completely,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like that FinThrive Revenue Capture is embedded in and totally integrated with our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

FinThrive is very steady. We know what we are going to get.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

FinThrive has a consistent shift in employees. It is impossible to know who we are supposed to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF