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User Commentary
Product
Recently, we have been having issues with FinThrive Revenue Capture, but the vendor mostly keeps...
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Relationship
FinThrive is not very proactive. Unless we ask for it, information and communication are not given....
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Loyalty, Relationship, Product
The program captures things and creates exceptions. For instance, if we charge a prescription but...
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Operations
We had a rough implementation of the product. We had to do all the listing. I did not feel like the...
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Relationship
The response time for cases could be better. If the vendor doesn't actually receive our files, we...
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Culture, Relationship
Our satisfaction would really increase if FinThrive gave us feedback in terms of how they plan to...
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Relationship
I have people I can reach out to at the vendor organization, so getting support is easy for me. If I...
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Product
We can log in to the product community portal, and sometimes FinThrive will have a red alert going...
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Culture, Relationship
While the training was good, we still have to reach out to the vendor a lot. In my past experience...
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Culture, Operations
The vendor has gotten less receptive to the custom rules. In the past, I sent in a request, and they...
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Loyalty
FinThrive's offerings have been the same for a very long time, and we haven't really seen...
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Loyalty, Product
FinThrive is always working on new rules and edits in the system. They have a whole team identifying...
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Product
The things I like most about the system are the rules that are already built into it. The system can...
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Relationship
FinThrive's support is pretty responsive. It isn't that FinThrive is always reactive. I just don't...
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Value
When we look at FinThrive Revenue Capture from an ROI point of view, we are getting back more than...
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Culture, Loyalty
We have some additional areas that could benefit from the system. That is part of the long-term plan...
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Operations
The vendor doesn't have a lot of ongoing training for the system, and it has been a long time since...
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Product
The system definitely has some hiccups here and there. There have been some issues with file...
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Product
Our upgrades with FinThrive Revenue Capture are seamless; we don’t see anything. Every night at...
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Relationship, Product
I use FinThrive’s web portal as much as I can. If the system for revenue capture is down completely,...
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Product
We like that FinThrive Revenue Capture is embedded in and totally integrated with our...
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Loyalty, Relationship, Product
FinThrive is very steady. We know what we are going to get.
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Relationship, Product
FinThrive has a consistent shift in employees. It is impossible to know who we are supposed to...
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