FinThrive Revenue Capture Commentary
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Subject Expert
Dustin Cragun
VP of Engagement
Commentary Summary
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User Commentary
Loyalty, Relationship
After FinThrive got bought out many years ago, their customer service just went down. Fortunately,...
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Product, Value
FinThrive Revenue Capture works really well. It is just that it works as well as we are willing to...
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Relationship, Operations
When we switched to a new EHR a few years ago, we really needed a lot of help from FinThrive...
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Loyalty
FinThrive Revenue Capture is part of our long-term plans. It is doing what we expected it to. And we...
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Value
We have had FinThrive Revenue Capture for so long that the price is hugely different than when we...
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Operations, Product
Upgrades are seamless. FinThrive upgrades regularly, and we don't notice a difference, so it is...
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Relationship, Operations
FinThrive never reaches out to us. If we find a problem, then we fix it, but we don't hear from them...
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Relationship, Product
We haven't fully been able to meet our integration goals with FinThrive Revenue Capture, but things...
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Relationship
FinThrive's service has deteriorated since our point of contact left. FinThrive was more proactive...
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Operations
I don't think that we received any proactive training from FinThrive, and the quality of the...
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Product
Recently, we have been having issues with FinThrive Revenue Capture, but the vendor mostly keeps...
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Relationship
FinThrive is not very proactive. Unless we ask for it, information and communication are not given....
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Loyalty, Relationship, Product
The program captures things and creates exceptions. For instance, if we charge a prescription but...
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Operations
We had a rough implementation of the product. We had to do all the listing. I did not feel like the...
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Relationship
The response time for cases could be better. If the vendor doesn't actually receive our files, we...
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Culture, Relationship
Our satisfaction would really increase if FinThrive gave us feedback in terms of how they plan to...
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Relationship
I have people I can reach out to at the vendor organization, so getting support is easy for me. If I...
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Product
We can log in to the product community portal, and sometimes FinThrive will have a red alert going...
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Culture, Relationship
While the training was good, we still have to reach out to the vendor a lot. In my past experience...
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Culture, Operations
The vendor has gotten less receptive to the custom rules. In the past, I sent in a request, and they...
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