Home chevron icon RevenueCycle Financial / HIM chevron icon Patient Accounting chevron icon Charge Capture

FinThrive Revenue Capture Commentary
Filtered view: All

Subject Expert
Dustin Cragun
SRU Manager
KLAS SRU Manager - Dustin Cragun
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Loyalty, Relationship

After FinThrive got bought out many years ago, their customer service just went down. Fortunately,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

FinThrive Revenue Capture works really well. It is just that it works as well as we are willing to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

When we switched to a new EHR a few years ago, we really needed a lot of help from FinThrive...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

FinThrive Revenue Capture is part of our long-term plans. It is doing what we expected it to. And we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We have had FinThrive Revenue Capture for so long that the price is hugely different than when we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Upgrades are seamless. FinThrive upgrades regularly, and we don't notice a difference, so it is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

FinThrive never reaches out to us. If we find a problem, then we fix it, but we don't hear from them...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We haven't fully been able to meet our integration goals with FinThrive Revenue Capture, but things...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

FinThrive's service has deteriorated since our point of contact left. FinThrive was more proactive...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I don't think that we received any proactive training from FinThrive, and the quality of the...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Recently, we have been having issues with FinThrive Revenue Capture, but the vendor mostly keeps...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

FinThrive is not very proactive. Unless we ask for it, information and communication are not given....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

The program captures things and creates exceptions. For instance, if we charge a prescription but...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had a rough implementation of the product. We had to do all the listing. I did not feel like the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The response time for cases could be better. If the vendor doesn't actually receive our files, we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Our satisfaction would really increase if FinThrive gave us feedback in terms of how they plan to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have people I can reach out to at the vendor organization, so getting support is easy for me. If I...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can log in to the product community portal, and sometimes FinThrive will have a red alert going...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

While the training was good, we still have to reach out to the vendor a lot. In my past experience...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations

The vendor has gotten less receptive to the custom rules. In the past, I sent in a request, and they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

FinThrive's offerings have been the same for a very long time, and we haven't really seen...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

FinThrive is always working on new rules and edits in the system. They have a whole team identifying...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The things I like most about the system are the rules that are already built into it. The system can...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

FinThrive's support is pretty responsive. It isn't that FinThrive is always reactive. I just don't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

When we look at FinThrive Revenue Capture from an ROI point of view, we are getting back more than...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

We have some additional areas that could benefit from the system. That is part of the long-term plan...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The vendor doesn't have a lot of ongoing training for the system, and it has been a long time since...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system definitely has some hiccups here and there. There have been some issues with file...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​