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FinThrive Revenue Capture
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Value

FinThrive Revenue Capture has been a whole lot easier to use than another product from FinThrive. I...

Jan 2023
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Manager

Relationship

FinThrive is pretty approachable if I need anything. We do a regular call with the vendor, and that...

Jan 2023
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Director

Product

Charge Capture Audit is exception based and captures things like overcharging and missing charges....

Jan 2023
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Director

Product

Charge Capture Audit’s ease of use depends on the end user. Part of the issue is the product’s...

Jan 2023
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Analyst/Coordinator

Relationship, Product

We have had an issue with our daily files not going through in Charge Capture Audit; it is like they...

Dec 2022
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Analyst/Coordinator

Relationship

FinThrive is always very responsive anytime we have to log a case with them. Any time there is an...

Dec 2022
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VP/Other Executive

Product

FinThrive's proprietary edits are very thorough and comprehensive.

Nov 2022
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VP/Other Executive

Product, Value

FinThrive needs to improve their system's integration options. Right now, doing integrations with...

Nov 2022
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VP/Other Executive

Loyalty

FinThrive's system isn't part of our long-term plans. We plan to phase it out.

Nov 2022
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VP/Other Executive

Relationship

We haven’t had any problems at all with Charge Capture Audit. The support people that are dedicated...

Oct 2022
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VP/Other Executive

Product

Charge Capture Audit works great; we don’t have any issues with it at all. My understanding is that...

Oct 2022
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VP/Other Executive

Relationship

The people that are dedicated to the product spend all the time we need on the phone, and they are...

Sep 2022
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VP/Other Executive

Product

Charge Capture Audit works great. We don’t have any issues with the product at all.

Sep 2022
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Analyst/Coordinator

Product, Value

I love Charge Capture Audit. I can take a rule and then go and audit the account, and I usually find...

Sep 2022
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Analyst/Coordinator

Product

The rules in Charge Capture Audit can be very specific or generalized. We can have a rule that says...

Sep 2022
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Analyst/Coordinator

Relationship, Product

The rules in the system are sometimes a little quirky and don't really make sense for particular...

Sep 2022
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Analyst/Coordinator

Relationship

FinThrive has evolved, and I am very independent. At one time, we had regular calls with our person,...

Sep 2022
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VP/Other Executive

Culture, Product, Value

The product works as it is designed, but we have a lot of manual pieces. We haven't had a lot of new...

Jun 2022
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VP/Other Executive

Product, Value

There was a platform change where we had to move something from an SQL program to something else,...

Jun 2022
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VP/Other Executive

Relationship

We haven't heard anything proactive from the vendor. I want people to tell me when we aren't using...

Jun 2022
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VP/Other Executive

Relationship

We use the vendor's auditing team, and that team has been good for us. They work very well.

Jun 2022
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VP/Other Executive

Operations

We haven't had any recent training from the vendor.

Jun 2022
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Manager

Relationship

For the most part, we open tickets online, and the vendor closes tickets when they deem them...

Jun 2022
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Manager

Operations, Product

Updates happen pretty seamlessly. New edits could be put in every single day. Sometimes, we have to...

Jun 2022
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Manager

Product, Value

On a daily basis, the system finds lost charges or overcharges. We can correct those issues before a...

Jun 2022
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