FinThrive Revenue Capture Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
There wasn't really any integration with FinThrive that was out of the box. We had to develop the...
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Relationship
I would rate the support we get from FinThrive lower than the support from other vendors we work...
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Relationship
I wouldn’t necessarily say that FinThrive doesn’t keep their promises, but they have a revolving...
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Product
I like a product that doesn't break and that continues to function. FinThrive's system is great in...
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Relationship
The second we need anything, FinThrive is right there. They are always willing to go above and...
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Product
FinThrive Revenue Capture doesn't really integrate at all. Users have to go into the system. The...
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Product
The FinThrive Revenue Capture tool is based on rules and probability instead of things that are...
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Loyalty, Relationship
After FinThrive got bought out many years ago, their customer service just went down. Fortunately,...
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Product, Value
FinThrive Revenue Capture works really well. It is just that it works as well as we are willing to...
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Relationship, Operations
When we switched to a new EHR a few years ago, we really needed a lot of help from FinThrive...
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Loyalty
FinThrive Revenue Capture is part of our long-term plans. It is doing what we expected it to. And we...
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Value
We have had FinThrive Revenue Capture for so long that the price is hugely different than when we...
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Operations, Product
Upgrades are seamless. FinThrive upgrades regularly, and we don't notice a difference, so it is...
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Relationship, Operations
FinThrive never reaches out to us. If we find a problem, then we fix it, but we don't hear from them...
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Relationship, Product
We haven't fully been able to meet our integration goals with FinThrive Revenue Capture, but things...
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Relationship
FinThrive's service has deteriorated since our point of contact left. FinThrive was more proactive...
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Operations
I don't think that we received any proactive training from FinThrive, and the quality of the...
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Product
Recently, we have been having issues with FinThrive Revenue Capture, but the vendor mostly keeps...
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Relationship
FinThrive is not very proactive. Unless we ask for it, information and communication are not given....
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