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Firstsource Eligibility Enrollment Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Featured  Report

Eligibility & Enrollment Services 2023: An Initial Look at Client Satisfaction
Eligibility & Enrollment Services 2023:
An Initial Look at Client Satisfaction
April 2023
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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Relationship

Firstsource has excellent leadership. The firm is always available and focused on our needs,...

Aug 2025
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(0)
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VP/Other Executive

Relationship, Operations

We like the Firstsource team we have on-site that interfaces with our patients. It is a mature team,...

Apr 2025
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VP/Other Executive

Value

We identified that Firstsource was charging us the wrong rates, so we had to go back and clarify...

Apr 2025
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(0)
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Manager

Operations, Services

We have always had eligibility issues with Firstsource. The issues are really with problem-solving....

Jan 2025
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(0)
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Manager

Loyalty

We are moving away from Firstsource due to cost and responsiveness. Those are the two biggest...

Jan 2025
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(0)
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Manager

Relationship

Firstsource's staff doesn't do anything strategically. They could be more forthright with...

Jan 2025
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