Firstsource Eligibility Enrollment Services
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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VP/Other Executive

Tools and Methodology

Firstsource could be more proactive about staying on top of regulations. The issue is not that...

Jun 2022
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VP/Other Executive

ROI and Cost

Firstsource does not charge for every little thing. If I call and need additional help, the firm...

Jun 2022
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VP/Other Executive

People and Knowledge

Firstsource meets my expectations, but I don't feel like they exceed them. A lot of the support...

Jun 2022
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VP/Other Executive

People and Knowledge

The team we work with is very approachable and responsive. Firstsource is willing to listen to ideas...

Jun 2022
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VP/Other Executive

People and Knowledge

We have had some issues over this last year. The pandemic hit Firstsource pretty hard. As all of us...

Jun 2022
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Director

People and Knowledge

With COVID-19, we are all struggling with big turnover. Since we expanded our services with...

Mar 2022
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Director

ROI and Cost

The charging from Firstsource has been on point in recent years. We have had some invoicing issues...

Mar 2022
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Director

Relationship

Firstsource is not meeting our metrics or expectations for quality. The focus on patients isn't...

Mar 2022
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Director

Relationship

When it comes to implementing new processes, Firstsource should really approach things with a...

Mar 2022
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Director

Relationship

We have a conversation with Firstsource frequently about improvements that need to be made. When we...

Mar 2022
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Director

Tools and Methodology

One recurring issue is that the firm's problem-solving skills aren't great. When Firstsource or I...

Mar 2022
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Director

People and Knowledge

MedAssist is very engaged with us. They are always bringing new information to us. If something is...

Dec 2021
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Director

Tools and Methodology

There is always improvement that can be done around outcomes. But we have regular meetings with...

Dec 2021
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Director

Project Results

The goal is to give financial assistance to our patients, and MedAssist is the expert. They are our...

Dec 2021
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Director

Tools and Methodology

During the COVID-19 crisis, MedAssist has been very supportive to come up with new, touchless ways...

Dec 2021
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Director

People and Knowledge

MedAssist met expectations for the most part. The challenging areas for them have been technology...

Nov 2021
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Director

Tools and Methodology

I have great communication with our representatives. We went through a lot of changes with...

Nov 2021
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VP/Other Executive

Relationship

With Medicaid eligibility, MedAssist has been a great partner in helping us accelerate our Medicaid...

Oct 2021
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VP/Other Executive

Other Observations

We are still in the early stages of getting billing fully matured. MedAssist has been a good partner...

Oct 2021
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VP/Other Executive

Relationship

The firm’s leaders have always done what they have said they would do and have come around to ensure...

Oct 2021
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VP/Other Executive

Relationship

MedAssist has had to fight some internal turnover, and that has made things take longer in terms of...

Oct 2021
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VP/Other Executive

ROI and Cost

MedAssist’s fees are contingent on their performance, so high fees usually mean high performance,...

Oct 2021
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VP/Other Executive

Relationship

MedAssist has always had some dependency on servers and interfaces, and those have sometimes not...

Oct 2021
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VP/Other Executive

Tools and Methodology

The training has not always matched my staff’s expectations, but the firm has since seemed to...

Oct 2021
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Manager

Relationship

I am so comfortable using the firm that I have continued to use them for many years. I have only...

Oct 2021
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Manager

Tools and Methodology

The firm is continually training with MedAssist. They also have meetings to make sure they are...

Oct 2021
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Manager

Project Results

We have some of the firm’s staff on-site. They interview patients in person throughout the hospital...

Oct 2021
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Director

People and Knowledge

Our engagement with the firm is going really well. Over the last year, our partnership has really...

Sep 2021
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Director

Tools and Methodology

With COVID-19, there were changes across the board. We historically had pretty good visibility with...

Sep 2021
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