Firstsource Eligibility Enrollment Services
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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User Commentary

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Manager

People and Knowledge

The on-site staff members from Firstsource are very knowledgeable and extremely reliable. Anytime I...

Dec 2022
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Manager

Relationship

The firm is very responsive. They will always go the extra mile to satisfy the hospital's needs.

Dec 2022
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Manager

Sales and Contracting

The two previous businesses before Firstsource were performing a handful of services for free. Then...

Nov 2022
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Manager

People and Knowledge

The concern I have is that the firm has had some turnover issues; the program has been bought out...

Nov 2022
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Manager

Tools and Methodology

Firstsource does a very good job. They are timely and efficient, and they handle all of the work...

Nov 2022
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Manager

Other Observations

Knowing what I know, I would put out an RFP, and if Firstsource came to the top of the barrel, that...

Nov 2022
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Director

Project Results

Our main outcome from working with Firstsource has been keeping everything in one place. The firm is...

Nov 2022
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Director

Lessons Learned

I would tell my peers to get Firstsource involved early because a lot of the time, people are busy...

Nov 2022
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VP/Other Executive

People and Knowledge

There are several people I work with from the firm. I like some of them, but some of them don’t do a...

Oct 2022
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VP/Other Executive

Tools and Methodology

The firm is supposed to screen patients and process applications, but the firm makes lots of...

Oct 2022
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VP/Other Executive

Relationship

Our experience with MedAssist has not been good. We are not getting the speed of execution from the...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

We weren't happy with the company that we were using before Firstsource, and we sent out an RFP....

Sep 2022
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Director

ROI and Cost

There are a lot of things that Firstsource does for us without incurring extra charges. They provide...

Sep 2022
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Director

Tools and Methodology

Firstsource keeps track of what the current political changes are and is very open about discussing...

Sep 2022
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Manager

People and Knowledge

Firstsource has fresh people, but they are doing a great job. They are learning a lot, and they are...

Sep 2022
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Manager

Relationship

If I ever run into something, the leaders at Firstsource don't care if I call, and I have no problem...

Sep 2022
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Director

Future Outlook

We are not going to continue utilizing Firstsource for eligibility and enrollment services. The firm...

Sep 2022
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Director

Other Observations

If an organization is really pushing to outsource, Firstsource should probably be high on their...

Sep 2022
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Director

Relationship

Theoretically, our contact at Firstsource should be a main person for us, but that contact doesn’t...

Sep 2022
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Director

People and Knowledge

The Firstsource consultants were pretty solid on the eligibility side. Firstsource tried to drive...

Sep 2022
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Director

Tools and Methodology

Firstsource was pretty solid. They were relatively on top of getting things added. My only real...

Sep 2022
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Director

ROI and Cost

Firstsource nickel-and-dimed us big time. For example, if one person had 10 accounts with us and...

Sep 2022
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VP/Other Executive

Relationship

Firstsource is being replaced because they did not meet expectations. Typically, the way we work is...

Sep 2022
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VP/Other Executive

ROI and Cost

The primary reason we engaged with Firstsource was for outside expertise. Firstsource is a competent...

Sep 2022
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Manager

Relationship

I have had my issues and concerns with Firstsource. They really do try, though. Another firm was...

Aug 2022
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Manager

ROI and Cost

We have had no cost savings from using Firstsource because our costs would be lower if we did things...

Aug 2022
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VP/Other Executive

Project Results

Firstsource delivers very consistent good outcomes.

Aug 2022
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VP/Other Executive

Other Observations

The labor market is brutal, so Firstsource has had some turnover, but we have too. Staffing is a...

Aug 2022
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VP/Other Executive

Tools and Methodology

Firstsource could be more proactive about staying on top of regulations. The issue is not that...

Jun 2022
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VP/Other Executive

ROI and Cost

Firstsource does not charge for every little thing. If I call and need additional help, the firm...

Jun 2022
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VP/Other Executive

People and Knowledge

Firstsource meets my expectations, but I don't feel like they exceed them. A lot of the support...

Jun 2022
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VP/Other Executive

People and Knowledge

The team we work with is very approachable and responsive. Firstsource is willing to listen to ideas...

Jun 2022
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VP/Other Executive

People and Knowledge

We have had some issues over this last year. The pandemic hit Firstsource pretty hard. As all of us...

Jun 2022
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Director

People and Knowledge

With COVID-19, we are all struggling with big turnover. Since we expanded our services with...

Mar 2022
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Director

ROI and Cost

The charging from Firstsource has been on point in recent years. We have had some invoicing issues...

Mar 2022
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Director

Relationship

Firstsource is not meeting our metrics or expectations for quality. The focus on patients isn't...

Mar 2022
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Director

Relationship

When it comes to implementing new processes, Firstsource should really approach things with a...

Mar 2022
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Director

Relationship

We have a conversation with Firstsource frequently about improvements that need to be made. When we...

Mar 2022
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Director

Tools and Methodology

One recurring issue is that the firm's problem-solving skills aren't great. When Firstsource or I...

Mar 2022
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Director

People and Knowledge

MedAssist is very engaged with us. They are always bringing new information to us. If something is...

Dec 2021
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Director

Tools and Methodology

There is always improvement that can be done around outcomes. But we have regular meetings with...

Dec 2021
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Director

Project Results

The goal is to give financial assistance to our patients, and MedAssist is the expert. They are our...

Dec 2021
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Director

Tools and Methodology

During the COVID-19 crisis, MedAssist has been very supportive to come up with new, touchless ways...

Dec 2021
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