Firstsource Eligibility Enrollment Services
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

With COVID-19, we are all struggling with big turnover. Since we expanded our services with...

Mar 2022
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Director

The charging from Firstsource has been on point in recent years. We have had some invoicing issues...

Mar 2022
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Director

Firstsource is not meeting our metrics or expectations for quality. The focus on patients isn't...

Mar 2022
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Director

When it comes to implementing new processes, Firstsource should really approach things with a...

Mar 2022
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Director

We have a conversation with Firstsource frequently about improvements that need to be made. When we...

Mar 2022
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Director

One recurring issue is that the firm's problem-solving skills aren't great. When Firstsource or I...

Mar 2022
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Director

MedAssist is very engaged with us. They are always bringing new information to us. If something is...

Dec 2021
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Director

There is always improvement that can be done around outcomes. But we have regular meetings with...

Dec 2021
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Director

The goal is to give financial assistance to our patients, and MedAssist is the expert. They are our...

Dec 2021
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Director

During the COVID-19 crisis, MedAssist has been very supportive to come up with new, touchless ways...

Dec 2021
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Director

MedAssist met expectations for the most part. The challenging areas for them have been technology...

Nov 2021
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Director

I have great communication with our representatives. We went through a lot of changes with...

Nov 2021
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VP/Other Executive

With Medicaid eligibility, MedAssist has been a great partner in helping us accelerate our Medicaid...

Oct 2021
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VP/Other Executive

We are still in the early stages of getting billing fully matured. MedAssist has been a good partner...

Oct 2021
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VP/Other Executive

The firm’s leaders have always done what they have said they would do and have come around to ensure...

Oct 2021
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VP/Other Executive

MedAssist has had to fight some internal turnover, and that has made things take longer in terms of...

Oct 2021
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VP/Other Executive

MedAssist’s fees are contingent on their performance, so high fees usually mean high performance,...

Oct 2021
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VP/Other Executive

MedAssist has always had some dependency on servers and interfaces, and those have sometimes not...

Oct 2021
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VP/Other Executive

The training has not always matched my staff’s expectations, but the firm has since seemed to...

Oct 2021
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Manager

I am so comfortable using the firm that I have continued to use them for many years. I have only...

Oct 2021
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Manager

The firm is continually training with MedAssist. They also have meetings to make sure they are...

Oct 2021
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Manager

We have some of the firm’s staff on-site. They interview patients in person throughout the hospital...

Oct 2021
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Director

Our engagement with the firm is going really well. Over the last year, our partnership has really...

Sep 2021
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Director

With COVID-19, there were changes across the board. We historically had pretty good visibility with...

Sep 2021
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VP/Other Executive

I would give MedAssist fairly high marks for what they do for us. They do a good job. We have a very...

Aug 2021
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VP/Other Executive

We have had a relationship with MedAssist. There is some ebb and flow. That is probably related to...

Aug 2021
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VP/Other Executive

MedAssist has some new technology that is pretty slick. It does require work on the provider’s part...

Aug 2021
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Director

MedAssist has been our partner for several years. MedAssist is a good partner, and that is why we...

Jun 2021
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Director

MedAssist is doing a great job with collections and taking care of patients with our insurances and...

Jun 2021
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Director

MedAssist's consultants are extremely responsive when we deal with them. The end users are able to...

Jun 2021
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