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User Commentary
Relationship
Firstsource has a specialized team that understands Medicaid, and the team members are preceptors...
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Relationship, Services
Firstsource has a very hard time keeping the point-of-service space staffed, and that affects the...
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Relationship
We have been longtime partners with Firstsource, and overall, we are very satisfied with the...
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Value
We have seen an increase in conversion rates because of Firstsource's services, and in return, that...
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Relationship
We meet with the firm regularly to follow up, discuss new ideas, and review outcomes. They have...
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Relationship
Several things stand out about Firstsource. First, their expertise stands out. Second, they are...
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Relationship
We have a lot of outcomes that we are happy with because of Firstsource. We have never had a...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty
My recommendation to others would be to go through the process, sales pitch, and RFP. Sales events...
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Relationship
Firstsource has been a partner for a while, and our relationship has been long lasting. Eligibility...
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Relationship
Firstsource has been challenged in the past two or three years with staffing issues and turnover,...
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Value, Value, Value, Value, Value
Everything is contractual with Firstsource, so the fee-based contingencies and flat rates are all...
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Relationship, Services
Firstsource is generally meeting expectations. There are things the firm cannot directly control in...
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Relationship
We have very high expectations, but comparatively, the firm is at or exceeding expectations in most...
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Relationship
We have a great relationship with Firstsource’s leadership team. They make sure they keep us...
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Relationship, Value
Because of the specialty of knowledge that is needed and the time, Firstsource does on-site visits....
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Value
Firstsource has been really good about trying to find a way to get the work done because...
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Relationship
The firm has had challenges in maintaining employees. Everybody has had this challenge, but there...
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Loyalty, Relationship
There is always opportunity in staffing because of the colleague level that we have in the front...
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Loyalty, Relationship
We have two markets specifically that we are performing poorly in that have very close time windows....
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Relationship
Our experience with Firstsource is going well. They are a service business, so there are times when...
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Relationship, Value
I have seen a decrease in bad-debt expenses and an increase in conversion rates. When I have...
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Relationship, Operations
Every once in a while, Firstsource sends us an employee who needs some education or counseling, and...
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Relationship
Every once in a while, I find an account that could have been notated better. Generally, I...
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Relationship, Services
Firstsource meets my expectations and occasionally exceeds them, but they don’t consistently exceed...
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Services
One very big outcome is that if a patient who has never been to our facility is in Firstsource’s...
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Relationship
We started with PatientMatters, and when Firstsource purchased them, the firm kept moving into a...
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Value
We are locked into a rate, and it is based on contingency, so I don't think the firm...
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Relationship
I don't have any problems, but I don't have any validation that Firstsource is exceeding my...
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Relationship
COVID-19 really shook people's strategies, and Firstsource handled that very well. They were very adaptable....
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Services
Firstsource’s report packages are not as transparent as those we receive from another firm. We can't...
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Relationship
Some of Firstsource’s staff members have demonstrated some unprofessionalism in our office in the...
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Loyalty, Relationship
Firstsource has knowledge that we don't have, and that is why we use them. We don't want to have to...
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Relationship
Firstsource’s leadership is readily available. If we have issues, they are responsive, and it is...
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Relationship
We had an odd incident. We were supposed to pay a high percentage to Firstsource for a specific...
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Relationship
We would like for Firstsource to realize how important it is for us to have somebody from the firm...
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Relationship
If we bring something to the firm’s attention, they address it. They may not address it in the...
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Relationship
We ask the firm to do things, and they produce those things, but they take a while. There are a lot...
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Value
In terms of found coverage and the ability to pay for it, the solution has given us outcomes of cost...
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Relationship, Services
Firstsource’s letters and call center staff are patient friendly. We like that about the firm. The...
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Relationship
We meet with Firstsource on a regular basis to go over numbers, but we don't ask them to do anything...
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Value
Our reasons for using Firstsource are all about staffing. Eligibility work has a lot of turnover,...
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Relationship
We meet with Firstsource regularly, and the firm does a good job of sharing things with our team....
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Relationship
The on-site staff members from Firstsource are very knowledgeable and extremely reliable. Anytime I...
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Relationship
The firm is very responsive. They will always go the extra mile to satisfy the hospital's needs.
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Relationship
Our main outcome from working with Firstsource has been keeping everything in one place. The firm is...
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Relationship
I would tell my peers to get Firstsource involved early because a lot of the time, people are busy...
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Relationship
There are several people I work with from the firm. I like some of them, but some of them don’t do a...
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Relationship
The firm is supposed to screen patients and process applications, but the firm makes lots of...
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Relationship
Our experience with MedAssist has not been good. We are not getting the speed of execution from the...
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