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Firstsource Eligibility Enrollment Services
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Featured  Report

Eligibility & Enrollment Services 2023: An Initial Look at Client Satisfaction
Eligibility & Enrollment Services 2023:
An Initial Look at Client Satisfaction
April 2023
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User Commentary

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Director

Relationship

Firstsource has a specialized team that understands Medicaid, and the team members are preceptors...

Apr 2023
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Director

Relationship, Services

Firstsource has a very hard time keeping the point-of-service space staffed, and that affects the...

Apr 2023
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Director

Relationship

We have been longtime partners with Firstsource, and overall, we are very satisfied with the...

Apr 2023
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Director

Value

We have seen an increase in conversion rates because of Firstsource's services, and in return, that...

Feb 2023
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Director

Relationship

We meet with the firm regularly to follow up, discuss new ideas, and review outcomes. They have...

Feb 2023
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Director

Relationship

Several things stand out about Firstsource. First, their expertise stands out. Second, they are...

Feb 2023
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Director

Relationship

We have a lot of outcomes that we are happy with because of Firstsource. We have never had a...

Feb 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty, Loyalty

My recommendation to others would be to go through the process, sales pitch, and RFP. Sales events...

Jan 2023
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Manager

Relationship

Firstsource has been a partner for a while, and our relationship has been long lasting. Eligibility...

Jan 2023
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Manager

Relationship

Firstsource has been challenged in the past two or three years with staffing issues and turnover,...

Jan 2023
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Manager

Value, Value, Value, Value, Value

Everything is contractual with Firstsource, so the fee-based contingencies and flat rates are all...

Jan 2023
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Manager

Relationship, Services

Firstsource is generally meeting expectations. There are things the firm cannot directly control in...

Jan 2023
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VP/Other Executive

Relationship

We have very high expectations, but comparatively, the firm is at or exceeding expectations in most...

Jan 2023
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VP/Other Executive

Relationship

We have a great relationship with Firstsource’s leadership team. They make sure they keep us...

Jan 2023
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VP/Other Executive

Relationship, Value

Because of the specialty of knowledge that is needed and the time, Firstsource does on-site visits....

Jan 2023
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VP/Other Executive

Value

Firstsource has been really good about trying to find a way to get the work done because...

Jan 2023
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VP/Other Executive

Relationship

The firm has had challenges in maintaining employees. Everybody has had this challenge, but there...

Jan 2023
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VP/Other Executive

Loyalty, Relationship

There is always opportunity in staffing because of the colleague level that we have in the front...

Jan 2023
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VP/Other Executive

Loyalty, Relationship

We have two markets specifically that we are performing poorly in that have very close time windows....

Jan 2023
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VP/Other Executive

Relationship

Our experience with Firstsource is going well. They are a service business, so there are times when...

Jan 2023
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VP/Other Executive

Relationship, Value

I have seen a decrease in bad-debt expenses and an increase in conversion rates. When I have...

Jan 2023
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VP/Other Executive

Relationship, Operations

Every once in a while, Firstsource sends us an employee who needs some education or counseling, and...

Jan 2023
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VP/Other Executive

Relationship

Every once in a while, I find an account that could have been notated better. Generally, I...

Jan 2023
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VP/Other Executive

Relationship, Services

Firstsource meets my expectations and occasionally exceeds them, but they don’t consistently exceed...

Jan 2023
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VP/Other Executive

Services

One very big outcome is that if a patient who has never been to our facility is in Firstsource’s...

Jan 2023
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VP/Other Executive

Relationship

We started with PatientMatters, and when Firstsource purchased them, the firm kept moving into a...

Jan 2023
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VP/Other Executive

Value

We are locked into a rate, and it is based on contingency, so I don't think the firm...

Jan 2023
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VP/Other Executive

Relationship

I don't have any problems, but I don't have any validation that Firstsource is exceeding my...

Jan 2023
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VP/Other Executive

Relationship

COVID-19 really shook people's strategies, and Firstsource handled that very well. They were very adaptable....

Jan 2023
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VP/Other Executive

Services

Firstsource’s report packages are not as transparent as those we receive from another firm. We can't...

Jan 2023
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Director

Relationship

Some of Firstsource’s staff members have demonstrated some unprofessionalism in our office in the...

Jan 2023
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Director

Loyalty, Relationship

Firstsource has knowledge that we don't have, and that is why we use them. We don't want to have to...

Jan 2023
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Director

Relationship

Firstsource’s leadership is readily available. If we have issues, they are responsive, and it is...

Jan 2023
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Director

Relationship

We had an odd incident. We were supposed to pay a high percentage to Firstsource for a specific...

Dec 2022
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Director

Relationship

We would like for Firstsource to realize how important it is for us to have somebody from the firm...

Dec 2022
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Manager

Relationship

If we bring something to the firm’s attention, they address it. They may not address it in the...

Dec 2022
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Manager

Relationship

We ask the firm to do things, and they produce those things, but they take a while. There are a lot...

Dec 2022
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Manager

Value

In terms of found coverage and the ability to pay for it, the solution has given us outcomes of cost...

Dec 2022
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VP/Other Executive

Relationship, Services

Firstsource’s letters and call center staff are patient friendly. We like that about the firm. The...

Dec 2022
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VP/Other Executive

Relationship

We meet with Firstsource on a regular basis to go over numbers, but we don't ask them to do anything...

Dec 2022
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Manager

Value

Our reasons for using Firstsource are all about staffing. Eligibility work has a lot of turnover,...

Dec 2022
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Manager

Relationship

We meet with Firstsource regularly, and the firm does a good job of sharing things with our team....

Dec 2022
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Manager

Relationship

The on-site staff members from Firstsource are very knowledgeable and extremely reliable. Anytime I...

Dec 2022
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Manager

Relationship

The firm is very responsive. They will always go the extra mile to satisfy the hospital's needs.

Dec 2022
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Director

Relationship

Our main outcome from working with Firstsource has been keeping everything in one place. The firm is...

Nov 2022
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Director

Relationship

I would tell my peers to get Firstsource involved early because a lot of the time, people are busy...

Nov 2022
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VP/Other Executive

Relationship

There are several people I work with from the firm. I like some of them, but some of them don’t do a...

Oct 2022
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VP/Other Executive

Relationship

The firm is supposed to screen patients and process applications, but the firm makes lots of...

Oct 2022
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VP/Other Executive

Relationship

Our experience with MedAssist has not been good. We are not getting the speed of execution from the...

Oct 2022
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