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Firstsource Eligibility Enrollment Services Commentary
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Mollie Hunt
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KLAS Research Director - Mollie Hunt
 
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Featured  Report

Eligibility & Enrollment Services 2023: An Initial Look at Client Satisfaction
Eligibility & Enrollment Services 2023:
An Initial Look at Client Satisfaction
April 2023
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Commentary Summary

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User Commentary

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Manager

Operations, Services

We have always had eligibility issues with Firstsource. The issues are really with problem-solving....

Jan 2025
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(0)
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Manager

Loyalty

We are moving away from Firstsource due to cost and responsiveness. Those are the two biggest...

Jan 2025
||
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Manager

Relationship

Firstsource's staff doesn't do anything strategically. They could be more forthright with...

Jan 2025
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(0)
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VP/Other Executive

Relationship, Services

Firstsource is doing out-of-state Medicaid for us, and we are very satisfied with the out-of-state...

Dec 2024
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(0)
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VP/Other Executive

Services

Regarding the screening rate, in the firm's defense, they don't miss very many, and we occasionally...

Dec 2024
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VP/Other Executive

Services

Firstsource is exceeding the expectations on the conversion rate. For anybody they get in contact...

Dec 2024
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Manager

Operations, Services

Firstsource is very aggressive in attempting to prepare for any possible situation. We had an issue...

Nov 2024
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(0)
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Manager

Operations

Another of our eligibility enrollment services is typically patient facing, so they are interacting...

Nov 2024
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(0)
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Director

Loyalty, Relationship

We are considering leaving Firstsource because we have taken on some new health systems and want to...

Apr 2024
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(0)
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Director

Loyalty, Relationship

Firstsource is trying to improve their screening rate. They have different resources in place. They...

Apr 2024
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(0)
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VP/Other Executive

Relationship, Services

Firstsource gets the results. For years, they have been our primary vendor for doing enrollment. And...

Mar 2024
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