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Eligibility & Enrollment Services 2023 Eligibility & Enrollment Services 2023
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Eligibility & Enrollment Services 2023
An Initial Look at Client Satisfaction

author - Mollie Hunt
Mollie Hunt
author - Jonathan Christensen
Jonathan Christensen
author - Shawn Howell
Shawn Howell
April 4, 2023 | Read Time: 6  minutes

Amid rising healthcare costs and a challenging labor market, healthcare organizations face more pressure than ever to collect every dollar possible—leading them to utilize outsourced eligibility and enrollment services to help uninsured patients receive coverage. Healthcare organizations engage these services primarily to gain outside expertise regarding government regulations and programs and changes to eligibility requirements. This report—KLAS’ first to measure client satisfaction with firms that provide eligibility and enrollment services—explores how well these firms drive value, foster partnership, inspire loyalty, and maintain quality for their clients in a challenging landscape.

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Key Findings:

  1. Elevate Patient Financial Solutions Drives Value with Strong Partnership and Solid Execution
  2. Reliability Spurs Loyalty in Change Healthcare Clients; Some Want More Proactive Strategy
  3. Firstsource Turnover Reduces Quality, Detracting from an Otherwise Satisfactory Client Experience
  4. Additional Industry Insights
author - Carlisa Cramer
Carlisa Cramer
author - Bronson Allgood
Bronson Allgood
author - Ally Dove
Project Manager
Ally Dove
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.