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Current Time Inside Cache Tag Helper: 11/30/2020 10:24:37 PM and Model.EvProductId = 1684

Commentary Summary

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Neither
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User Commentary

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Manager

Service and Support

The vendor has been very supportive during the COVID-19 crisis. Overall, we have been really...

Nov 2020
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Manager

Interfacing and Integration

The vendor is not perfect at supporting our integration goals, but they are doing a really great...

Nov 2020
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Manager

Service and Support

I really like the vendor. They have been able to meet our needs, and we are a pretty tough crowd.

Nov 2020
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Manager

Service and Support

One of the biggest challenges that we have seen with the application is that there is an issue with...

Nov 2020
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CEO/President

Functionality and Upgrades

We haven’t really had any problems with Synapse, so we have not needed Fujifilm to do anything. We...

Nov 2020
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CEO/President

Other Observations & Comments

Honestly, the long-term plan has very little to do with us. It has to do with what is happening at...

Nov 2020
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CEO/President

Relationship

Fujifilm is a big company. We don’t have the same kind of open dialogue or the same kind of close...

Nov 2020
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CEO/President

Interfacing and Integration

We are just in a steady state with Fujifilm in terms of ongoing training. We are highly satisfied...

Nov 2020
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CEO/President

Functionality and Upgrades

Just thinking about it as is, Synapse works with our interoperability goals for now. The version...

Nov 2020
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CEO/President

Functionality and Upgrades

The Synapse power jacket is a little bit restrictive in that it only shows up when we open a case....

Nov 2020
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Director

Service and Support

We had an issue with Fujifilm and with their servers. We brought that to the vendor's attention, and...

Nov 2020
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Director

Future Outlook

Quite a few upgrades are coming up. I think the upgrades and improvements are going to be addressed...

Nov 2020
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Director

Service and Support

With everything that is going on with the corporation, I would buy the system again. We were fine...

Nov 2020
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Director

Implementation and Training

There are a lot of changes going on right now because of COVID-19. Fuji was supposed to send people...

Nov 2020
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Director

Implementation and Training

In terms of proactive service, Fuji has been fairly consistent, and for us, that has been critical....

Nov 2020
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Director

Functionality and Upgrades

There are a lot of other systems out there, but I was kind of spoon-fed Synapse, and it just doesn’t...

Nov 2020
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Director

Functionality and Upgrades

When I was trained on the system many years ago, the trainer said that physicians and patients will...

Nov 2020
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Director

Functionality and Upgrades

There just haven’t been many issues with Fuji. I am pretty happy with everything. We have had other...

Nov 2020
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VP/Other Executive

Implementation and Training

Our experience with the training was suboptimal. When we rolled out the product, I didn't feel the...

Oct 2020
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VP/Other Executive

Technology

I would likely recommend the system to others. It is technologically very good, and it operates very...

Oct 2020
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Manager

Service and Support

Fujifilm’s training is good. If we ever have any questions, we just call the support line, and the...

Oct 2020
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Manager

Future Outlook

Fujifilm should do more proactive monitoring of their systems so that they can see issues ahead of...

Oct 2020
 Helpful

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CMIO

Functionality and Upgrades

We are really unhappy with Fujifilm; we don’t like them. We are having some serious issues with...

Oct 2020
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CMIO

Functionality and Upgrades

We are really having some problems with Synapse. The Synapse Mobility feature upgraded, and now it...

Oct 2020
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Manager

Functionality and Upgrades

Synapse is a very sound system. It has a very stable and structured environment that can handle the...

Sep 2020
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Manager

Functionality and Upgrades

I am excited to install the next version of the system because it will have everything on my...

Sep 2020
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CIO

Functionality and Upgrades

The functionality in the system is great. The technicians love the product, and we get excellent...

Aug 2020
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CIO

Relationship

I am really not happy with Fujifilm. I can't ever get a straight answer from them. They don't stick...

Aug 2020
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CIO

ROI / Cost (care and feeding)

I am not a fan of the invoicing. It makes no sense. We get mysterious bills out of nowhere, and...

Aug 2020
 Helpful

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CIO

Service and Support

Every single time that we call the technical support people, we get the same initial response. They...

Aug 2020
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CIO

Technology

It seems like Fujifilm is always behind the times. We use older versions of Windows and Internet...

Aug 2020
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Manager

Lessons Learned

Fuji’s system is so complex that I don’t know that I can really give it a high score for quality....

Jun 2020
 Helpful

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Manager

Future Outlook

Synapse is a good product. I hope our future satisfaction with Fuji will be high. We are going to do...

Jun 2020
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Manager

Other Observations & Comments

The Fuji contract is a little different from our other contracts as far as charging goes.

Jun 2020
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CIO

Interfacing and Integration

Fuji has not done anything different to support us through COVID-19, but they do a phenomenal job at...

Jun 2020
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Manager

Service and Support

My advice to other teams at other hospitals is to know the product inside and out. Fuji has migrated...

Jun 2020
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Manager

Functionality and Upgrades

The product itself really fits our needs and is easy to work with. We have a familiarity with the...

Jun 2020
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Manager

Service and Support

Fuji needs to improve their communication within the support realm. We are doing a lot of work with...

Jun 2020
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Manager

Sales and Contracting

Fuji’s salespeople are selling vaporware that is not ready for prime time.

Jun 2020
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Director

Service and Support

We are converting several of our sites to Synapse, and some of our sites have already moved. I have...

Jun 2020
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Director

Other Observations & Comments

Right now, our relationship with Fuji is really good. I haven't had any other issues outside of just...

Jun 2020
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CIO

Functionality and Upgrades

Fuji doesn’t overpromise. There are some things that we would like for Synapse to do, and the system...

Jun 2020
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CIO

Relationship

Regarding vendor executive involvement, we spent a lot of money with the vendor, and we have a...

Jun 2020
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CIO

Lessons Learned

I would recommend Synapse. It has its flaws, but we have looked at a lot of systems. I would rate...

Jun 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Fuji does play the game on getting images into the VNA. They give us an allowance, and when we go...

Jun 2020
 Helpful

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Manager

Service and Support

Fujifilm's support is very good. Fujifilm is very responsive when we reach out to them.

Jun 2020
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Manager

ROI / Cost (care and feeding)

Everything we ask for comes at a cost. For instance, we were looking for a way to make images...

Jun 2020
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Manager

Service and Support

Nobody is really proactive, so I would rate Fujifilm somewhere in the middle when it comes to...

Jun 2020
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Manager

Other Observations & Comments

Fujifilm is very supportive, but they gave us a presentation of their road map, and I am not quite...

Jun 2020
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Manager

Technology

The only thing I am dissatisfied with is the fact that we are not able to use Fujifilm’s most recent...

May 2020
 Helpful

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Manager

Service and Support

Synapse is working great for us. The downtime is minimal, and that is great. Service is responsive,...

May 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The vendor doesn't go out of their way to offer ongoing training. It would be absolutely useful to...

May 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The product is great at supporting our integration goals. The overall product quality is pretty good....

May 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor takes a bit of a hit in the ratings for ongoing phone and web support. The vendor is a...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I have used several other products throughout my career, and this is just the product we use at our...

May 2020
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Manager

Functionality and Upgrades

I like the depth of features and the ability to do everything from a single source. We could make...

May 2020
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Manager

Functionality and Upgrades

We are still clamoring for a single, unified PACS between cardiology and radiology. Our radiologists...

May 2020
 Helpful

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CIO

Implementation and Training

The initial training with Fujifilm wasn't enough for us, and we saw gaps in providers'...

May 2020
 Helpful

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CIO

Future Outlook

Fujifilm is trying. They have been redoing some of the back-end infrastructure of the product. That...

May 2020
 Helpful

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Manager

Service and Support

I honestly haven’t really heard from Fujifilm during this COVID-19 crisis, so I am being generous...

May 2020
 Helpful

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Manager

Relationship

I wish I had known about KLAS before we made the decision to go with Fujifilm because we are really...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Fujifilm has a really good website, but they could do better around the interpretation of the...

May 2020
 Helpful

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Manager

Other Observations & Comments

We don’t feel like we have to replace Synapse, but we have had it for a while and have been thinking...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Synapse is one of the cheaper PACS solutions out there, and it is doing really well. We are getting...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Synapse is pretty user friendly, and it seems to be a stable platform. Synapse has flexibility...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Fuji got into a little bit of trouble with their Synapse 5 client. I think they released it too soon...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I would tell someone looking at Synapse that the system has great potential if he or she can get it...

May 2020
 Helpful

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Director

Relationship

I am very proud of how wonderful Fuji has been with not charging me for every little thing. They are...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

We had some issues with doing our Synapse upgrade, getting it in time, and having application...

May 2020
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Analyst/Coordinator

Relationship

It seems that Fuji had a lot of turnover, and it was difficult to get solid engineers that knew what...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

Synapse is currently missing a few features that it used to have. There was a caching feature that...

May 2020
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Analyst/Coordinator

Other Observations & Comments

Some of Fuji’s support is spot on and really good about following up and taking care of things....

May 2020
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Director

Functionality and Upgrades

The ease of use is a little different between technologists and radiologists. The system is a little...

May 2020
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Director

Interfacing and Integration

I like that Fuji is on the cutting edge of technology in terms of radiology. I like the flexibility....

May 2020
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Director

Service and Support

I would like to see improved efficiency in customer service whenever there is an issue with the...

May 2020
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Manager

Functionality and Upgrades

I like the features of the new upgrade in the PACS. The upgrade went well despite a few issues that...

May 2020
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Manager

Service and Support

Sometimes I have an issue with Fuji in terms of getting problems solved. Sometimes I am on the phone...

May 2020
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Manager

Relationship

Fuji has great training, and I really liked our application specialist that we got for our upgrade....

May 2020
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Manager

Functionality and Upgrades

The PACS is huge in a hospital setting for doctors, patient care, and for our everyday use in terms...

May 2020
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Analyst/Coordinator

Relationship

The transition from our previous PACS vendor to Fuji was very big, and we had some issues in the...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The radiologists and physicians like the Fuji technology. We had slowness issues when we went live,...

May 2020