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Synapse Commentary
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Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Analyst/Coordinator

Relationship, Product

Synapse has some functionalities that aren't quite up to par with the functionalities in newer...

Dec 2025
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Analyst/Coordinator

Loyalty

Synapse has been performing a lot better recently since we upgraded to the latest version on the...

Dec 2025
||
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Manager

Operations

The users need the full training to get around in the system. If we asked the radiologists whether...

Dec 2025
||
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Manager

Relationship

The support we get is not done in an exact time frame. When we have been with a product for so many...

Dec 2025
||
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Manager

Product

The images are available. It is very rare that we don’t get an image or that it isn’t there. A lot...

Dec 2025
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Manager

Loyalty

The vendor will tell us they are ready for something, but they actually aren’t ready. It takes a...

Dec 2025
||
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Manager

Operations, Product

We did an upgrade, and it was a journey. We had had some problems, and we had decided to wait for...

Dec 2025
||
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Manager

Culture, Product

From the radiologist’s perspective, Synapse doesn't work as promoted. There are features that...

Dec 2025
||
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Manager

Culture, Value

I would say our opinion on receiving our money’s worth for Synapse is probably low because we are...

Dec 2025
||
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Manager

Relationship, Operations, Product

We had an upgrade scheduled a while ago that we actually had to roll back because it completely...

Dec 2025
||
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Manager

Product

Most users never have to do anything with Synapse. The radiologists have problems when they come in...

Dec 2025
||
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Manager

Loyalty

I would say that Synapse has helped with a lot of our integrations. Fujifilm's road map for new...

Dec 2025
||
(0)
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Manager

Relationship

We have had some issues with Fujifilm's monitoring. They get alerts, but they wait for us to reach...

Dec 2025
||
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Manager

Product

When Synapse works, it works well. It is quick. The techs love Synapse. Synapse works how they want...

Dec 2025
||
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Manager

Culture, Relationship

I have mixed feelings about Fujifilm keeping their promises. We have had some issues, to say the...

Dec 2025
||
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Manager

Product

The hanging protocols could be a little better in Synapse. I know that Fujifilm has worked on them,...

Dec 2025
||
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Manager

Product

Our end users are so good, but it is an uphill battle with Synapse because there is a learning...

Nov 2025
||
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Manager

Product

Synapse is heavily integrated with so many other systems. Every time we have problems, it is because...

Nov 2025
||
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Manager

Culture

Fujifilm is very transparent and up front about what necessitates professional services. We pay for...

Nov 2025
||
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Manager

Loyalty

I know Fujifilm’s road map, and we are looking forward to some of the stuff that is coming, but we...

Nov 2025
||
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Manager

Relationship

I’m pretty happy with Fujifilm. Their support people are so helpful. They spend hours on phone calls...

Nov 2025
||
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Manager

Culture, Relationship, Operations

I have spent much of my career owning and administering applications, and every application and bit...

Nov 2025
||
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Manager

Operations, Product

Considering how bad one of the upgrades with Fujifilm was, the most recent upgrade was fantastic. We...

Nov 2025
||
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Analyst/Coordinator

Loyalty, Relationship

We are deploying Synapse across our organization. We went to do an RFI, and we didn't throw a wide...

Nov 2025
||
(0)
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Analyst/Coordinator

Culture, Operations

We had a miscommunication when we first migrated to Fujifilm's system. However, Fujifilm worked to...

Nov 2025
||
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Analyst/Coordinator

Operations

I have been pretty happy with Fujifilm's training. I have been using Synapse for years, so it is...

Nov 2025
||
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Analyst/Coordinator

Product

Overall, the PACS gets the job done. It lays things out in a way that is easy to understand and...

Nov 2025
||
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Analyst/Coordinator

Relationship

We use the Fujifilm help desk for support. There is some proactivity but not as much as I would like...

Nov 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have a lot of specialty readers that are more advanced tools and that use a lot of third-party...

Nov 2025
||
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Analyst/Coordinator

Loyalty

We are not moving forward with moving Fujifilm's solution to the cloud. We are in the middle of an...

Nov 2025
||
(0)
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Analyst/Coordinator

Culture, Value

There are a couple of things that the vendor has charged us for on the PACS and cardiovascular side....

Nov 2025
||
(0)
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Director

Loyalty

If we didn't have Synapse in place today and I had to make a decision, I don't think I would go with...

Nov 2025
||
(0)
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Director

Relationship, Operations

We have a hard time when Fujifilm puts something on their road map about when something is going to...

Nov 2025
||
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Director

Relationship

A pain point with Fujifilm’s upgrades is responsiveness to high-priority asks and engagement in...

Nov 2025
||
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Manager

Product

Synapse has gotten a lot better, mainly due to improvements in the architecture of the radiologist...

Nov 2025
||
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Manager

Product

We have been using a feature from Fujifilm called CommonView, which lets us connect with our...

Nov 2025
||
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Manager

Relationship, Product

Fujifilm has spent very little time improving the administrative side of Synapse. For example, it is...

Nov 2025
||
(0)
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Manager

Relationship, Operations, Product

Synapse is constantly evolving with new interfaces and features, but the vendor doesn't always...

Nov 2025
||
(0)
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Manager

Culture, Relationship

Fujifilm will eventually get back to us, but they can take quite a while. If the issue is something...

Nov 2025
||
(0)
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Manager

Operations

The training for Synapse is okay, but Fujifilm charges by the day, and while the trainers they send...

Nov 2025
||
(0)
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Manager

Loyalty, Product

In one version, Fujifilm moved Synapse to a streaming product, and our radiologists hated it. The...

Nov 2025
||
(0)
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Manager

Value

With Synapse, Fujifilm charges for everything now, even after-hours support or upgrade-related work....

Nov 2025
||
(0)
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Manager

Culture, Value

All our upgrades and service things with Synapse are covered under one cost, and that is fine. The...

Nov 2025
||
(0)
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Director

Loyalty, Operations

We are considering leaving Synapse. The biggest problems we have are with the vendor's upgrades and...

Oct 2025
||
(0)
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Director

Relationship

In recent years, Fujifilm has really tried to support us. However, they have software engineering...

Oct 2025
||
(0)
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Director

Operations, Product

Fujifilm has a problem with rolling upgrades out smoothly. It always takes days or weeks to work out...

Oct 2025
||
(0)
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Director

Relationship

I am not really a fan of Fujifilm anymore. I have been frustrated with them. It isn't that they are...

Oct 2025
||
(0)
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CIO

Loyalty, Product

It has been interesting to see Fujifilm’s product mature and change over the years in some good and...

Oct 2025
||
(0)
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CIO

Product

As our radiologists spread out and are reading further and further away, we are seeing some issues...

Oct 2025
||
(0)
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CIO

Relationship, Product

Fujifilm’s Viewer Extension (VX) client has helped a lot with the issues we see from radiologists...

Oct 2025
||
(0)
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CIO

Loyalty, Product

One of the bigger challenges that we have in supporting Synapse is that it takes a lot of people...

Oct 2025
||
(0)
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CIO

Product

Fujifilm's definition of downtime is that the PACS is completely unavailable. They don't consider...

Oct 2025
||
(0)
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CIO

Loyalty

Our radiologists are very productive with Synapse, but the overarching reality is a bit more complex...

Oct 2025
||
(0)
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CIO

Relationship

One real concern I have with Fujifilm is cybersecurity. Openness and transparency about the product...

Oct 2025
||
(0)
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Manager

Loyalty, Product

With Synapse, we have a lot of different end users. We have radiologists and other clinicians who...

Oct 2025
||
(0)
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Manager

Culture, Value

Fujifilm is actually pretty good at doing things at no additional charge. However, we have to do...

Oct 2025
||
(0)
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Manager

Loyalty

We are going to be changing a lot of our architecture to have an enterprise solution, but I think we...

Oct 2025
||
(0)
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Manager

Product

Overall, the Synapse system is pretty easy to manage. Some of the admin tools in Content Manager are...

Oct 2025
||
(0)
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Manager

Relationship, Product

I don’t think that Fujifilm sends out status messages, so if they could send out status messages,...

Oct 2025
||
(0)
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Manager

Product

With Synapse, we are always having to tweak little things that I feel we shouldn’t have to. For...

Oct 2025
||
(0)
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Manager

Culture, Product

Overall, Synapse is a pretty good product. It is the only PACS I have worked with. At least with the...

Oct 2025
||
(0)
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Manager

Value

Synapse is expensive. We have other hospitals that are on different PACS solutions, and when we have...

Oct 2025
||
(0)
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Director

Loyalty, Relationship

I would say that Fujifilm doesn't keep their promises. There have been a couple of things in the...

Oct 2025
||
(0)
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Director

Product

Overall, Synapse's base functionality is pretty good. Fujifilm has been a little slow with their AI...

Oct 2025
||
(0)
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Director

Loyalty, Product

Synapse's core functionalities are fairly stable. Fujifilm is looking to enhance the overall...

Oct 2025
||
(0)
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Director

Relationship, Operations

In general, Fujifilm's support does all right. We have been on the cutting edge of upgrades, so when...

Oct 2025
||
(0)
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Manager

Operations

Fujifilm could work on programs or other forms to onboard new radiologists and other heavy users. I...

Oct 2025
||
(0)
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Manager

Product

Fujifilm could try to find methods to improve some loading speeds. One thing I was dissatisfied with...

Oct 2025
||
(0)
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Manager

Relationship, Operations

Fujifilm’s support team is impactful, and their implementation team is extremely friendly and...

Oct 2025
||
(0)
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Manager

Product

Synapse matches up with most of our stuff pretty flawlessly. There is integration primarily with our...

Oct 2025
||
(0)
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Manager

Operations, Product

Training new radiologists is difficult. Building reading protocols is especially complicated....

Oct 2025
||
(0)
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Director

Product, Value

We were able to solve a lot of problems with Synapse. It works the way it was described, and it...

Oct 2025
||
(0)
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Manager

Relationship

It seems like we have a lot more issues with Synapse than other organizations have with their PACS....

Oct 2025
||
(0)
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Analyst/Coordinator

Product

On the customization of one of our folders in Synapse, we can’t filter by a certain column; that...

Sep 2025
||
(0)
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Analyst/Coordinator

Relationship

Fujifilm’s customer support is really responsive. Fujifilm is located in a different time zone than...

Sep 2025
||
(0)
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Analyst/Coordinator

Product

I have seen different PACS solutions, and Synapse is pretty simple and user-friendly. We can look at...

Sep 2025
||
(0)
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 or  to see details.

Director

Relationship, Product

Our overall experience with Fujifilm is pretty good. They used to have some performance issues, but...

Sep 2025
||
(0)
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Manager

Loyalty

Fujifilm could improve Synapse with AI. I expect more AI in the future to be integrated as part of...

Sep 2025
||
(0)
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Manager

Operations, Product

The biggest strength we have seen with Synapse is probably the ease of deployment. It is web based,...

Sep 2025
||
(0)
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Manager

Value

Fujifilm does a good job of not charging us for every little thing. I think they realize that we are...

Sep 2025
||
(0)
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Director

Loyalty, Value

We are beginning to look at potential replacement options for Synapse. We would probably stick with...

Sep 2025
||
(0)
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Director

Loyalty

It is our fault that we haven't upgraded the system in a long time. I know that Fujifilm has made...

Sep 2025
||
(0)
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Director

Loyalty, Product

One of the things that we like about Synapse is that its reports are very straightforward and easy...

Sep 2025
||
(0)
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Director

Relationship

Fujifilm has gotten bigger, but there are still a lot of similar people who have been there for...

Sep 2025
||
(0)
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Analyst/Coordinator

Culture, Relationship, Value

As a longtime customer, I think Fuji does work with us on not charging for every little thing. Also,...

Aug 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

Fuji moved away from some benefits we had in the past with Synapse. That is an issue. Fuji has...

Aug 2025
||
(0)
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Analyst/Coordinator

Product

We struggle a lot with Synapse. There is a major flaw with the version we are on. When a user logs...

Aug 2025
||
(0)
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Analyst/Coordinator

Relationship

I have been working with Fuji for a long time, and I don’t call unless I really need them. I have...

Aug 2025
||
(0)
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Analyst/Coordinator

Operations

Fuji’s implementation services and on-site support have been pretty great. Fuji actually has regular...

Aug 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Relationship

Fuji does not keep their promises with the development and the new features and their promises that...

Aug 2025
||
(0)
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Analyst/Coordinator

Loyalty

We will have to do another big upgrade of Synapse in the future. I wonder whether Fuji is going to...

Aug 2025
||
(0)
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Analyst/Coordinator

Operations, Product

We have had some really bad experiences over the last few years with upgrades and support, and...

Aug 2025
||
(0)
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Manager

Relationship

Fujifilm's support tools for the system are outstanding. Anyone on my team can get into Synapse and...

Aug 2025
||
(0)
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Manager

Relationship

Fujifilm has never told me that they were going to do something and then not done it. Fujifilm is...

Aug 2025
||
(0)
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Analyst/Coordinator

Relationship

The support line for Synapse is just not very helpful. We can get ahold of someone fairly quickly,...

Aug 2025
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Value

Synapse is fairly user-friendly. We can view images just fine. However, we are currently using a...

Aug 2025
||
(0)
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Manager

Relationship

Fujifilm’s executive involvement is a lot like the executive involvement in other places. They give...

Jul 2025
||
(0)
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Manager

Product

It is helpful that Fujifilm has several different software pieces. We are using a Synapse...

Jul 2025
||
(0)
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Manager

Culture, Value

I wouldn't say Fujifilm avoids charging for everything. We have had some situations where we have...

Jul 2025
||
(0)
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Manager

Operations

We were pretty happy with Fujifilm with the recent upgrade. They sent some folks out to do some...

Jul 2025
||
(0)
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Manager

Value

We are relatively happy with Synapse’s tangible outcomes, but it is not perfect. We are pretty happy...

Jul 2025
||
(0)
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Manager

Relationship, Product

Receiving new technology from Fujifilm depends on the product. It seems like some of Fujifilm’s...

Jul 2025
||
(0)
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Manager

Relationship

I don't remember a lack of proactive service being a huge issue with Fujifilm, but we have had a few...

Jul 2025
||
(0)
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Manager

Product

Our radiologists are pretty happy with Synapse. I don't hear too many complaints about functionality...

Jul 2025
||
(0)
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Manager

Relationship

Overall, Fujifilm keeps their promises, but we have had some delays. With Synapse, there is a bit of...

Jul 2025
||
(0)
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Manager

Culture, Value

We have had some issues with Fujifilm charging us for things that we couldn't see or weren't...

May 2025
||
(0)
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Manager

Relationship, Operations

Synapse is pretty easy to use. Fujifilm has also been very good at being proactive with us.

May 2025
||
(0)
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Analyst/Coordinator

Operations

Our radiologists love Synapse. They have had it for so long, so they are comfortable with what it...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

My only complaint with Fujifilm and Synapse is that our upgrades sometimes take a long time.

Apr 2025
||
(0)
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Analyst/Coordinator

Product

There are some things in mammography with AI-type reconstructions that I'm not sure that we can...

Apr 2025
||
(0)
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Manager

Culture, Value

Fujifilm doesn't nickel-and-dime us, but there are always some components that aren't part of our...

Apr 2025
||
(0)
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Manager

Operations

I have worked a lot with Fujifilm's trainers before, and their trainers are pretty much on point.

Apr 2025
||
(0)
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Manager

Loyalty, Product

The function of any PACS solution is to view images and get a report out, and Synapse does that....

Apr 2025
||
(0)
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Manager

Relationship

We have some alerts set up with Fujifilm, so sometimes they may catch something before we do. We...

Apr 2025
||
(0)
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Manager

Product

I have been using Synapse for many years, so I know all the ins and outs and everything. I feel like...

Apr 2025
||
(0)
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Analyst/Coordinator

Operations, Product

Synapse is easy to use, train people on, and customize. The system is versatile and intuitive. End...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

Fujifilm's support documentation is good. Their help guides with the latest releases have had a ton...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

One thing in Synapse that could be improved is the ability to easily pull any type of report out of...

Apr 2025
||
(0)
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Analyst/Coordinator

Operations

As an implementation team and in Fujifilm's project management, they are not all on the same page...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship, Product

I love how granular we can get with our support of the Synapse system. It is a very standard...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

The Synapse user interface could use an overhaul. There are multiple windows needed to access things...

Apr 2025
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Analyst/Coordinator

Culture, Value

Fujifilm does not avoid charging for every little thing. There are a lot of dependencies for any new...

Apr 2025
||
(0)
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Director

Loyalty, Relationship

Fujifilm has been good to work with, but there are some areas where they are lacking at times....

Apr 2025
||
(0)
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Director

Loyalty, Relationship, Operations

Unfortunately, our PACS move is ingrained in my head. I remember it very well because it was...

Apr 2025
||
(0)
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Manager

Relationship

The people at Fujifilm, like the trainers, are very involved.

Mar 2025
||
(0)
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Manager

Product

Sometimes there are unexpected instances of downtime with Synapse, and those cause a lot of...

Mar 2025
||
(0)
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Manager

Loyalty

We are sticking with Synapse; everything is good. But our informatics team is exploring other...

Mar 2025
||
(0)
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Physician

Loyalty

We are pretty happy with the PACS application. I don't see us moving away from Fujifilm anytime soon....

Mar 2025
||
(0)
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Manager

Culture, Value

Fujifilm tends to add on charges because we are a difficult customer. We don't like doing things...

Mar 2025
||
(0)
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Manager

Loyalty

With Fujifilm, we haven't really had any negative experiences. We are actually looking into an...

Mar 2025
||
(0)
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Manager

Product

Synapse is solid and gets the job done. It has an easy user interface and an easy admin interface....

Feb 2025
||
(0)
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Manager

Relationship

Fujifilm has gone out of their way to help us with our complex integration, so they are a good...

Feb 2025
||
(0)
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Manager

Loyalty

I think my satisfaction with Synapse will go down when we have a cloud upgrade because the issues we...

Feb 2025
||
(0)
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Manager

Culture, Value

Fujifilm is pretty up front, and they don't nickel-and-dime us. Their product may not be cheap, but...

Feb 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

I would like to see better hanging protocol configurations in Synapse. The hanging protocols are...

Feb 2025
||
(0)
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Analyst/Coordinator

Product

Synapse is easy to use. It definitely does its job. Synapse is a decent PACS. It is very fast.

Feb 2025
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We haven't had any recent upgrades for Synapse. We are getting ready to start a big upgrade that is...

Feb 2025
||
(0)
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Analyst/Coordinator

Loyalty, Value

Fujifilm charges us for every interface we need, and it seems like every little thing we do with...

Feb 2025
||
(0)
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Manager

Relationship, Operations, Product

We just had an upgrade with Synapse that took a really long time to complete because the version we...

Feb 2025
||
(0)
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Manager

Loyalty, Relationship

I hope Fujifilm can mend the relationship with us in the coming year. We want them to continue...

Feb 2025
||
(0)
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Physician

Relationship, Product

Synapse is reliable. It performs solidly for basic things that a PACS needs to do, and those are the...

Feb 2025
||
(0)
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Physician

Loyalty, Product

The vendor could do better with hanging protocols because they are very difficult to set up and...

Feb 2025
||
(0)
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Physician

Culture, Value

Fujifilm charges for every little thing more than I might like. The charging isn't over the top, but...

Feb 2025
||
(0)
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Manager

Loyalty, Operations

Fujifilm is good with the training. The first configurations take a moment, but after everything is...

Feb 2025
||
(0)
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Manager

Relationship

Fujifilm has really good support. Fujifilm does help, but we have to ask, so they are less proactive....

Feb 2025
||
(0)
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Manager

Loyalty

Synapse is doing what it is supposed to be doing, and it is going to be much better with the newer...

Feb 2025
||
(0)
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Manager

Relationship, Operations

There is a lot of going back and forth with upgrades. The vendor could be more open with...

Feb 2025
||
(0)
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VP/Other Executive

Relationship, Product

Synapse’s strength is reliability. Synapse rarely goes down. I like the appearance and how the...

Feb 2025
||
(0)
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VP/Other Executive

Loyalty

We are looking at a whole enterprise-wide solution, so whether Synapse is part of our long-term...

Feb 2025
||
(0)
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 or  to see details.

Manager

Operations

If we could create our own training for Synapse, it would be based on how each role in our health...

Feb 2025
||
(0)
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Manager

Product

The level of integration that we currently have with Synapse is somewhat limited in that it can just...

Feb 2025
||
(0)
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Manager

Loyalty, Product

Our most recent upgrade for Synapse PACS was probably our worst. Fujifilm has a unified viewer...

Feb 2025
||
(0)
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Manager

Product

Synapse is not a good fit for our environment. We have persistent issues with studies that are...

Feb 2025
||
(0)
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Manager

Relationship

We can put a ticket in through the portal or make a phone call to Fujifilm's support people. We...

Feb 2025
||
(0)
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Manager

Relationship, Product

Fujifilm monitors the Synapse system, and they send us alerts when something is wrong. The system...

Feb 2025
||
(0)
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Director

Culture, Value

Fujifilm just came back with a huge quote to upgrade us, and we are not too happy about that right...

Feb 2025
||
(0)
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Director

Operations

Fujifilm did a very good job with the training for our last upgrade. It was very thorough and very...

Feb 2025
||
(0)
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Director

Product

There are remote capabilities in Synapse that we can't tap into, so that makes things a little bit...

Feb 2025
||
(0)
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Director

Relationship

Fujifilm has a watchdog service that will proactively contact us and follow up if something is going...

Feb 2025
||
(0)
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 or  to see details.

Director

Relationship, Operations

Synapse is a good product with excellent support and account managers. We are happy with the...

Jan 2025
||
(0)
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 or  to see details.

Manager

Relationship

I have been very happy with Fujifilm and how they manage their projects and customer service. A lot...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Things have been good with Synapse. We have been happy with Fujifilm. We have done several upgrades...

Jan 2025
||
(0)
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Manager

Culture, Value

There isn't any proactive work that Fujifilm does. We are in Fujifilm's data center, so everything...

Jan 2025
||
(0)
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 or  to see details.

Manager

Relationship

One of the executives from Fujifilm is great. They do everything they can to solve our problems.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The hanging protocols in Synapse are very cumbersome to build and not very intuitive for end users....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Everything has to be updated in Synapse at the same time even though we can’t keep our environment...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Our future plans with Fujifilm change from day to day. Originally, our organization said that we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I have multiple locations that I have to identify within Synapse. Those breakdowns are based on the...

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Product

With Synapse being what it is, the ability to have some sort of report available would be ideal....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

In terms of integration, some integrations have come out for the system in the last couple of years....

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Loyalty, Product

Right now, we are only able to use two browsers with Synapse, Chrome and Edge. I know that at some...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have an excellent working relationship with Fujifilm, especially since we have been with them as...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I have seen some challenges with interoperability between third-party applications and Synapse. An...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have nothing but positive things to say about our relationship with Fujifilm. We support a lot of...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We have been impressed with Synapse, especially as Fujifilm has released product updates. Fujifilm...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I like the executive support that I get from Fujifilm. The vendor is reasonable to work with. They...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship, Operations

Fujifilm is not taking as much of a leadership role with implementations as I would like. We are...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product

Synapse is a bit of a commodity, so the clinicians are having to get used to some different...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We can literally call Fujifilm's customer support, and if the issue is not something simple, we have...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Fujifilm's programmers were lazy on the back end. There is a column in Synapse where we can input...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Synapse is so bad that an older version is literally still integrated with this version. It is still...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I’m done with Fujifilm. The only reason they are hanging on at the moment is that another...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I have to train people to do certain things a little more in-depth than a typical super user in...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like Synapse. It is a decent front-end system; it is the best thing Fujifilm has going on. The...

Jan 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship

I don’t like that Fujifilm takes a very long time to sunset their products. Basically, they just...

Jan 2025
||
(0)
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Manager

Culture, Relationship, Product

I'm very leery about the newest version of Synapse. Fujifilm keeps saying it is great. They say that...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a bit of a challenge with one of Fujifilm’s engineers not being as knowledgeable or as fast...

Jan 2025
||
(0)
 Thank you  Helpful

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Director

Operations

We haven't used a lot of Fujifilm’s training services. But what the vendor has done, they have done...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like the speed improved in Synapse. That is always an issue. The platform could always be...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Visually, Fujifilm's systems look so similar now that end users who use multiple systems in their...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, Synapse is pretty user-friendly. I like the fact that it has been upgraded to a point where...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are consolidating things and moving our PACS to Fujifilm's product because it is a better product...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The pricing is pretty much the same across the industry, but it is obscene. We generally don't spend...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

What we need is some kind of a DICOM router. We are really leaning on Fujifilm to come up with some...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The vendor developed a product up to version four, and then they released version five, which left a...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support is outstanding. What makes it so good is the responsiveness and knowledge. We also meet...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

An improvement I would like is the ability for the radiologists to sit down and make configuration...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the ease of use. The product is intuitive. Once we have used any PACS system, we could sit...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I like the ease of use and the ease of administration in Synapse. The user side is pretty intuitive....

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Fujifilm doesn't really give ongoing training unless we are doing an upgrade.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

Fujifilm's support is good, and they don't charge for every little thing. I like Fujifilm's...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had Synapse for so long. Our end users know it, so it is easy for them to use.

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With Fujifilm, we have to proactively ask for training when we need it. We are generally the ones...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Fujifilm’s upgrades lately have taken valuable functionality away from us, so we are back in the...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If we escalate to Fujifilm’s executives, they are helping us try to figure something out and get...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Today, we plan on keeping Synapse. We will potentially be looking in a few years to see if we want...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We had an issue with an install and getting engagement from Fujifilm. From a project management...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

The reliability and stability of Synapse are hard because Fujifilm is always behind in terms of...

Jan 2025
||
(0)
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 or  to see details.

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