Synapse Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Product
The radiologist liked Fumifilm, so that was the vendor we picked. The biggest thing was that we...
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Loyalty, Operations
The transition to Synapse has gone pretty well. We are pretty confident and happy with the new...
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Product
Synapse is pretty stable. Fujifilm's support is good. Synapse has been pretty consistent for us. Our...
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Product
The biggest strength of Synapse is that it is truly web based and is easily deployable. It also has...
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Operations
Fujifilm is trying to open up more avenues to do ongoing training. They have a web portal, and they...
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Relationship, Operations
The engineer that is assigned to our upgrade project makes a big difference, and we had a great...
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Loyalty, Product
I'm sure more AI is going to be part of the product in the future release, and Fujifilm is making...
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Operations
Fujifilm's trainers are very accommodating. After we had some training when we brought on some new...
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Culture, Relationship
Fujifilm had some promises in some versions, and it actually took more versions to get their...
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Operations, Product
We have experienced some bugs in the version of the system that were are on. My biggest concern is...
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Loyalty, Relationship, Product
I feel like the upgrades and changes for the system have been good. Really, the product in general...
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Operations, Value
Fujifilm could do better with the training on Synapse. If I could, I would have Fujifilm come out on...
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Product
Synapse can sometimes get a little squirrely. My radiologist says it is very mechanical and clunky,...
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Loyalty, Relationship
Fujifilm has some improvements still available, but they meet our needs and keep them moving today....
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Product
Synapse is a PACS solution, and unfortunately, it is unwieldy. I don't care who the vendor is; when...
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Product
I like everything about Synapse. It works well and is easy to maintain. It integrates with our other...
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Product, Value
It does not take many FTEs to maintain Synapse and run the PACS. I have no complaints.
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Culture, Loyalty, Value
I would seriously look at other options if I had to make a decision today about whether to buy...
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Relationship
When we call for support, we know that the person we are going to get doesn't have the necessary...
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Loyalty, Product
I think the vendor will address a lot of things in the system's next version. In the current...
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Relationship
We have regular meetings with the vendor, and they try very hard to help us when needed. Fujifilm's...
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Value
The system needs some things. For example, the latest version allows users to read mammography...
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Loyalty, Operations
During our implementation, our project manager wasn't easy to work with, and we had a lot of...
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Relationship, Operations, Product
We upgraded to a version of the system that we have had nothing but problems with. We are trying to...
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Relationship
Fujifilm is more of a partner to us than a vendor because they do take our feedback and work...
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Loyalty, Relationship, Product
Fujifilm absolutely continues to innovate, 100%. We have seen their road map. They have shared with...
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Product
There are always hiccups when moving to a new platform, but overall, the physicians are pleased with...
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Operations, Product
Synapse does require new training. Fujifilm has changed the GUI. They have changed the format, and...
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Product
Version 4.4 of Synapse was kind of an end-of-development product, and since then we have been...
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Product
Fujifilm’s desktop integrations are buggy. The interrupted workflow and the way Synapse is designed...
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Operations
When it comes to training, Fujifilm will send trainers out to work Monday through Thursday. Their...
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Product
I question Fujifilm’s practice and development decisions. The product lacks functionality for having...
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Culture
Fujifilm has had a variety of requirements that have ended up not being available in a working...
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Loyalty, Relationship, Operations
We got some answers on the RFP with Fujifilm that turned out to be untrue, and that bothered me. I...
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Value
If someone is doing a good, fast, and cheap pick-two model, Synapse is cheap, but it is not fast...
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Product
Synapse stores images and lets us view images, but that is about it. It doesn't do a great job...
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Relationship, Operations
Fujifilm needs to have an effective support process for their projects. When we are in a project for...
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Relationship
In the many troubleshooting processes, it is very hard to get to a tier that can actually...
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Loyalty, Product
Our IT department tried to rush our Synapse implementation a bit, so the way they migrated our old...
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Relationship
Fujifilm has been very responsive, and that is a big deal. When I call them, they are very...
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Operations
The transition to Synapse went well. It was a big change from my perspective, but the implementation...
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Product
Synapse works fairly well, and it meets most of our needs. I would like to see it have better...
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Product
Synapse is intuitive. It is easy for end users to look at it and understand it. From the admin side,...
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Product
We have had some issues with some of the product's functionalities. For example, the system has a...
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Loyalty, Relationship, Product
I would like to receive more troubleshooting tools for the system. When there is a problem, we want...
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Relationship
Fuji definitely keeps all of their promises. They have been a very good partner with us, and...
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Operations, Product
The product is very user friendly. We don't really train our clinicians, other than the...
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Relationship, Product
The vendor needs to improve on the back-end reporting side of the product. Whenever we need to get...
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Product
The product is missing one major thing that we need, and that is multifactor authentication (MFA)....
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Relationship, Operations
We haven't had any major issues with the product lately. We did a pretty big upgrade, and it was a...
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Culture, Relationship
The PACS has a lot of potential. But we were sold a dream that has yet to become a reality. Most...
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Loyalty, Relationship
I do appreciate the vendor's willingness to improve; that willingness isn't seen with all vendors....
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Loyalty, Relationship, Operations, Product
We did a Fujifilm upgrade a while back that was a bit bumpy. In the middle of the upgrade, Fujifilm...
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Relationship
I appreciate that Fujifilm is trying to improve. They are actively working on things, and their...
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Loyalty, Product
When we upgraded, some of the information overlays in the system became smoother and a little more...
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Product
For our next upgrade, I would tell Fujifilm to give us a little more heads up on how long things...
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Relationship, Operations, Product
Every Fujifilm upgrade has been painful. There are times when we are doing upgrades and I just want...
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Product
Fujifilm is keeping up with technology. We have some vendor neutral archives that are set up with...
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Relationship, Operations, Product
Fujifilm has had problems with their internal upgrade path that we have no control over. At some...
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Relationship
I know Fujifilm’s phone and web support is good because I have people close enough to it.
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Relationship, Operations, Product
I don't deal with Fujifilm’s executives. Years ago, we were doing a Synapse upgrade, and we were...
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Loyalty
I would buy Synapse again, but we probably won't have Synapse in the future. We have had it for so...
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Operations
A lot of vendors don't really do a ton of training, but Fujifilm actually does a really good job...
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Relationship, Product
Fujifilm isn't necessarily proactive all the time, but they are proactive sometimes. The system is...
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Operations
Fujifilm's initial and ongoing training have been very good. Fujifilm has been very helpful with the...
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Product
Our experience has been good. Everything has been operational. We have had no unplanned downtime....
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Loyalty
We are eagerly awaiting the upgrade to Synapse v.7.4, which is a combination of Synapse v.4 and...
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Culture, Value
Synapse does charge us. We have a service contract, but of course, we can't do everything from nine...
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Relationship, Product
There have been some issues and limitations in very small unique use cases as far as...
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Operations
Fujifilm has weekly training for Synapse that I have been a part of.
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Product
Synapse serves our purposes because we are enterprise-wide. Synapse runs off the main server, so it...
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Relationship, Product
We have had some issues with Fujifilm. They don’t keep all their promises, and our doctors get...
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Operations
There is a lot of stuff that I'm still cleaning up in Synapse that probably should have been fixed...
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Culture
Fujifilm’s executives are great, but only when the contract is close to needing to be renewed and...
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Value
For the most part, Fujifilm is pretty good, but it seems like anytime we are working on a project...
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Operations
Fujifilm doesn't really have anything in terms of training, but they do a lot of hands-on training...
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Product
Synapse has a lot of interoperability built in, and that is nice. We have one dashboard that we can...
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Product
Fujifilm has made some improvements to their product, but our doctors are old school, so they like...
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Relationship, Product
Fujifilm does a pretty good job of being proactive. Synapse has some built-in functionality and...
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Product
Synapse is easy to use in administration. It is a web-based interface, and everything is pretty much...
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Relationship
I like the support Fujifilm offers. We can get a resolution pretty quickly if we have a problem or...
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Product
I would suggest that the vendor improve the options for changing the data source. It used to be...
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Operations
We would like better training for some of the support personnel from Fujifilm.
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