Synapse
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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VP/Other Executive

Functionality and Upgrades

Synapse’s biggest strengths are its stability and easy workflow. The product can go through the...

Nov 2022
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Director

Interfacing and Integration

There are quite a few things in Synapse that don’t work for our radiologists. Hanging protocols are...

Nov 2022
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VP/Other Executive

Implementation and Training

When we have go-lives, Fujifilm sends out trainers. As with all training, we might get three...

Nov 2022
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VP/Other Executive

Service and Support

Fujifilm's level-zero support team doesn’t ever know what is going on in our environment. Calling in...

Nov 2022
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VP/Other Executive

Relationship

Fujifilm's leadership is phenomenal. I have a good relationship with the senior leadership. I have...

Nov 2022
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Director

Future Outlook

We took an upgrade for Synapse a long time ago. That upgrade has not worked correctly. In the...

Nov 2022
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VP/Other Executive

Technology

Fujifilm put in some hardware that expired pretty quickly. That turned into a costly upgrade. The...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Synapse’s strength is that it is fairly robust and very reliable. It works everywhere. It works...

Oct 2022
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VP/Other Executive

Service and Support

Fujifilm is kind of behind the ball. No one can buy a PC now with Windows 11, and the vendor doesn't...

Oct 2022
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Manager

Interfacing and Integration

A benefit of Synapse is that it is web based, and that makes it flexible. The system is easily...

Oct 2022
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Manager

Other Observations & Comments

One thing that Fujifilm could improve on is keeping up with the changes in the new modalities that...

Oct 2022
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Manager

Other Observations & Comments

Our service contract covers the majority of what we do with Synapse. The vendor does volume...

Oct 2022
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Manager

Relationship

I haven’t seen a lot of executive interaction from Fujifilm. They don't try to keep us abreast of...

Oct 2022
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VP/Other Executive

Technology

Fujifilm needs to become more agnostic, and they are always a little behind on technology. They are...

Oct 2022
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VP/Other Executive

Service and Support

We have had a little bit of a struggle with staff turnover over the years with Fujifilm and their...

Oct 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Synapse is doing what it is meant to do. It allows our radiologists to read the images, and the...

Oct 2022
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Manager

Relationship

We have a very good working relationship with Fujifilm and their executives.

Oct 2022
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Manager

Functionality and Upgrades

There is a monitoring software on our systems that reports back to Fuji to alarm them. It is part of...

Oct 2022
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Manager

Service and Support

We have entered a new support model contract with Fuji, so if I have an issue, I can call their help...

Oct 2022
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Manager

Functionality and Upgrades

The solution offers everything we need to achieve our current goals. We have some good monitoring on...

Oct 2022
||
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Manager

Relationship

Fujifilm has been a true partner to our organization. There is not just a vendor-customer...

Oct 2022
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CIO

Service and Support

Fujifilm’s support team is easy to reach out to. When I escalate anything, the issues are pretty...

Oct 2022
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CIO

ROI / Cost (care and feeding)

Fujifilm is very reasonable and straightforward in what they charge.

Oct 2022
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Manager

Technology

We use Synapse in a large capacity and for a lot of things. Fujifilm continues to innovate with...

Oct 2022
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Manager

Service and Support

Fujifilm has a lot of people doing their support, so we don’t know whether we are going to get...

Oct 2022
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Manager

Relationship

In certain instances, Fujifilm could be better with their communication. For example, we were having...

Oct 2022
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Manager

Functionality and Upgrades

Our radiologist group that was using Synapse to read studies now uses a new system, so there are not...

Oct 2022
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Manager

Relationship

Fujifilm's implementation team is really good. I would say that Fujifilm does a fairly good job of...

Oct 2022
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Manager

Service and Support

Anytime the vendor sees a server that is being utilized too much, they immediately call us and tell...

Oct 2022
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Manager

Implementation and Training

We have used Fujifilm's system for a long time, and from our experience, Synapse is really easy to...

Oct 2022
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Manager

Service and Support

From a support perspective, when someone answers the phone, they are easy to understand. They listen...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Everything is listed in our service contract. Fujifilm did charge us for migration, but that was a...

Oct 2022
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Manager

Functionality and Upgrades

From a product quality standpoint, the system does everything that it is designed to do. Our end...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Fuji is trying to improve their system, but things do not seem to be as fully vetted as we had...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We purchased a machine for our cath lab, and Synapse has not been viewing the images correctly. We...

Oct 2022
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Director

Functionality and Upgrades

The only reason Synapse is easy to use is that it hasn't changed in decades. The upgrade we did get...

Oct 2022
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Director

ROI / Cost (care and feeding)

Paying for licenses up front usually gets us a better rate than us paying for them in a true-up...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Fujifilm does have a cloud-based PACS configuration instead of an on-premises server configuration....

Oct 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We chose Fujifilm possibly because one of our people had previously worked with the Fujifilm PACS...

Oct 2022
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Manager

Interfacing and Integration

I like the specialized worklist capabilities in Synapse. The ability to connect multiple databases...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The image quality in Synapse is good. We can read 3D mammograms without additional products, and I...

Oct 2022
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Analyst/Coordinator

Relationship

I don’t have a contact person with Fujifilm, so I don’t know who I would turn to if there were...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

This product suffers from the fact that it was designed to run primarily under Internet Explorer,...

Oct 2022
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Analyst/Coordinator

Implementation and Training

The implementation team and the engineer that I worked with were really good. We did a conversion of...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Fujifilm's PACS has its quirks, but it is fine as a PACS. It wasn’t my choice to move to Fujifilm's...

Oct 2022
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Analyst/Coordinator

Service and Support

Synapse is part of our long-term plans, but overall, Fujifilm has not been as good as they have been...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

In terms of ease of use, most people can figure Synapse out.

Sep 2022
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Manager

Service and Support

Fujifilm's support method is really good. Pretty much all of their people are available to us when...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Once the system is in place, Fujifilm doesn't charge us for anything. All of our upgrades and...

Sep 2022
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Manager

Implementation and Training

Fujifilm's ongoing training is very well done. Customers have to purchase that training, but once...

Sep 2022
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Manager

Service and Support

Microsoft terminated Internet Explorer, but Synapse ran on Internet Explorer. Without Internet...

Sep 2022
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Manager

Functionality and Upgrades

Synapse is intuitive to set up. If we turn it on and double-click on a case or a patient, then we...

Sep 2022
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Manager

Service and Support

I have seen an improvement from Fujifilm with support. The team is more in sync, and it feels like...

Sep 2022
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Manager

Functionality and Upgrades

Synapse is a good PACS overall, but it is aging; it is older technology with a lot of layers. Most...

Sep 2022
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Manager

Relationship

Overall, we are pleased with Fujifilm as a company, but there are things that need to be improved....

Sep 2022
||
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Manager

Functionality and Upgrades

Synapse looks like an older solution, and most of our radiologists talk about how Fujifilm needs to...

Sep 2022
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Manager

Relationship

Fujifilm is good at taking care of us, but they don't stay ahead of things very well. We find out...

Sep 2022
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Manager

Functionality and Upgrades

There are some challenges between Synapse and our VNA that we have been dissatisfied with. Synapse...

Sep 2022
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Manager

Service and Support

It was a challenge when we went through a complete platform transformation; we had a number of...

Sep 2022
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Manager

Implementation and Training

When it comes to the initial and ongoing training, Fuji is not perfect, but they are pretty darn good....

Sep 2022
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Manager

Relationship

Early on in the implementation, we had a number of challenges because the system was brand new, but...

Sep 2022
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Manager

Future Outlook

Fujifilm has top-notch technology. They are going to launch a version of the product that is going...

Sep 2022
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Manager

Other Observations & Comments

Fuji doesn’t catch things before we do. I haven't heard anybody say that Fuji has caught or...

Sep 2022
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Manager

Relationship

Our relationship with Fuji has been fairly solid over the years, and things have not been that way...

Sep 2022
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Manager

ROI / Cost (care and feeding)

We received better pricing by combining Synapse with the VNA. We are not paying double for...

Sep 2022
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Manager

Relationship

We are really happy with our relationship with Fujifilm. They keep in touch and look to partner with...

Sep 2022
||
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Manager

Win/Loss - Why they were selected (by current clients)

Our previous vendor went through a number of renditions of their product, so we exchanged one set of...

Sep 2022
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CIO

Functionality and Upgrades

One of the areas where Fujifilm could improve is mammo, specifically the 3D tomosynthesis. We feel...

Sep 2022
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CIO

Service and Support

The support from Fujifilm is okay, but the quality of the support is dependent on the person we get....

Sep 2022
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Manager

Functionality and Upgrades

Considering some of the other products I have seen, I wouldn’t buy Synapse again. I feel like the...

Sep 2022
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Manager

Sales and Contracting

If we have any issues with our contract, Fujifilm is willing to negotiate.

Sep 2022
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Manager

Implementation and Training

We did remote training with Fujifilm because of COVID-19, but we didn’t have an environment to...

Sep 2022
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CIO

Relationship

We have good executive involvement and have access to the head of North America if we need to take...

Sep 2022
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CIO

Sales and Contracting

Fujifilm keeps most of their promises, but the sales team does have a tendency of talking about...

Sep 2022
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CIO

Technology

Synapse is a good PACS, but there are some areas that have been behind for some time. Fujifilm has...

Sep 2022
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CIO

Interfacing and Integration

Fujifilm uses their own HL7 interface, and that causes some problems from time to time. I would...

Sep 2022
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Manager

Implementation and Training

The last upgrade we did for Synapse was awesome. Fujifilm came through and delivered on everything...

Sep 2022
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Manager

Implementation and Training

It takes a lot of work to train people on the system, and we understand that. However, it is tough...

Sep 2022
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Manager

Service and Support

The vendor follows a standard deflection workflow. While Fujifilm does have a human answer their...

Sep 2022
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Manager

Functionality and Upgrades

Compared to the other applications that are out there these days, Synapse is very intuitive. We...

Sep 2022
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Manager

Implementation and Training

Synapse is designed to be a proactive tool. However, Fujifilm has to set it up. The system is...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Things are better in the new version of the system. We have a lot of metrics that we can pull out,...

Sep 2022
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Manager

ROI / Cost (care and feeding)

I am very critical of what Fujifilm does. However, as I rate Synapse against other PACS, I would...

Sep 2022
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Manager

Relationship

There are platforms out there that compare to Synapse, but what we have gotten from Fujifilm is...

Sep 2022
||
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Manager

Interfacing and Integration

With Synapse, Fujifilm has brought us the bidirectional interpretation we were looking for to reduce...

Sep 2022
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Manager

Future Outlook

I think that my satisfaction with the system will go up. The vendor has committed to working with...

Sep 2022
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Manager

Implementation and Training

Fujifilm keeps us informed. They are on the bleeding edge of new developments. Our most recent...

Sep 2022
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Manager

Service and Support

Fujifilm considers everything to be an enhancement request. When we ask the vendor about...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The biggest benefit that we have seen from the system has been that we are now on the same system as...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

It is easy for us to get the tools that we want in Synapse. The product helps alleviate some of the...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

A lot of the things that we want the vendor to improve are already being worked on or implemented....

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the hanging protocols that our providers use in the system aren't intuitive, and our...

Sep 2022
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Analyst/Coordinator

Service and Support

The vendor needs better documentation. When we call them with issues, they should have a searchable...

Sep 2022
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Director

Functionality and Upgrades

Synapse is a decent product, and it is something that we would consider purchasing again. When we...

Sep 2022
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Director

Relationship

Fujifilm monitors things fairly well for us. They let us know of any obvious issues we are having. I...

Sep 2022
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Manager

Functionality and Upgrades

We are going to be switching away from Synapse because we are joining a larger hospital system. The...

Sep 2022
||
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Manager

Relationship

Synapse is a good PACS, but the vendor is always reorganizing and shuffling things and making...

Aug 2022
||
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Manager

Service and Support

The support is hit and miss, and most days, it is a miss. It takes a long time to get to the right...

Aug 2022
||
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Manager

Service and Support

We used to have a customer service engineer who was assigned to our site. That person was excellent,...

Aug 2022
||
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Manager

Relationship

We have been waiting for the next version of the product for some time, but Fuji has been vague. I...

Aug 2022
||
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Manager

Functionality and Upgrades

Fuji releases updates that are not as well tested as they used to be. In the past, we did not have a...

Aug 2022
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Manager

Lessons Learned

If I had a fresh slate and money was not an issue, I am not sure whether I would select Fuji again....

Aug 2022
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Manager

ROI / Cost (care and feeding)

Fuji nickel-and-dimes us to death. Every time we turn around, there is some new charge or something...

Aug 2022
||
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Manager

Service and Support

We have had some frustrations with timing when working with the vendor's engineering team, but that...

Aug 2022
||
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Manager

Service and Support

The majority of the frontline people are not strong, and in our opinion, those people need to be...

Aug 2022
||
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Manager

Functionality and Upgrades

There are a lot of things in Synapse that don't work the way we expected them to or as promised....

Aug 2022
||
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Manager

ROI / Cost (care and feeding)

Fuji nickel-and-dimes us to death. Their upgrades are extremely expensive. We paid a lot more than...

Aug 2022
||
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Manager

Implementation and Training

The implementation of Synapse was a mess. The Fuji engineer and the Fuji team's knowledge wasn't...

Aug 2022
||
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Manager

Service and Support

Fuji’s first-level support is okay. It is not great. A lot of times, issues have to go to the second...

Aug 2022
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Manager

Functionality and Upgrades

There are better PACS on the market than Synapse. The vendor's software has to work a little better...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

There are features that Fujifilm has not implemented that they have talked about. Fujifilm has never...

Aug 2022
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CEO/President

ROI / Cost (care and feeding)

Fujifilm is a very large company, and they have a big install base. For as critical as this product...

Aug 2022
||
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CMIO

Relationship

We are happy with Fujifilm and feel like they are a leading vendor for us.

Jul 2022
||
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CMIO

Functionality and Upgrades

We always have trouble with Fujifilm being late on upgrades to viewers and browser versions, and...

Jul 2022
||
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Manager

Future Outlook

Some of what is missing from the product is just workflow. There is some reporting that could be...

Jul 2022
||
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Manager

Relationship

We have people at Fujifilm that we can call if we think we are not getting the attention we need in...

Jul 2022
||
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Director

Technology

One of our biggest struggles is that Fuji relies too heavily on the customer to flush out the kinks...

Jul 2022
||
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Manager

Functionality and Upgrades

Fujifilm has changed their back-end systems, but they have kept the PACS client itself horizontal...

Jun 2022
||
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Manager

Functionality and Upgrades

Fujifilm has failed to deliver some of the functionality that other PACS products can offer, such as...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

One thing that Fujifilm could improve is the storage visibility within the product. As it is now,...

Jun 2022
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Director

Implementation and Training

The vendor has really good end-user training. We use that to train our radiologists directly, but...

Jun 2022
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Director

Functionality and Upgrades

The vendor is behind in offering support for modern web browsers. For example, we are still using...

Jun 2022
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Director

Functionality and Upgrades

The vendor comes out with pretty good functionalities as they upgrade the system.

Jun 2022
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Director

Service and Support

The vendor's support team closes tickets before they confirm resolutions. The support people don't...

Jun 2022
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Director

Relationship

The vendor is very proactive because they have a system tied into Synapse that alerts them of...

Jun 2022
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Manager

Other Observations & Comments

With our current version of the system, we can store tomosynthesis files but can't read them. We...

May 2022
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Manager

Relationship

I have regular meetings with the vendor, and project managers are usually involved. Even if I have a...

May 2022
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Manager

Relationship

The vendor has delivered everything they said they were going to deliver. They have been with us...

May 2022
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Manager

Service and Support

Fuji has actually improved their support quite a bit since the beginning of our time with them. We...

May 2022
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Manager

Functionality and Upgrades

Once I train the radiologists for a month or so, the ease of use is good. If radiologists haven't...

May 2022
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Manager

Implementation and Training

The training for the product is usually remote, so we would like more on-site training and local...

May 2022
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Manager

ROI / Cost (care and feeding)

Hands down, Fuji avoids charging for every little thing. For example, I recently needed a basic...

May 2022
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Manager

Lessons Learned

I am neutral about recommending Synapse to others.

Apr 2022
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Director

Functionality and Upgrades

The product is what it is. It works well, and our physicians and techs that are using the product...

Mar 2022
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Director

Service and Support

Our personal sales and account representatives work with us fairly well. The vendor is also good...

Mar 2022
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Director

Service and Support

When we changed our radiology business model, we had to redo the integration pieces as well as the...

Mar 2022
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Director

Functionality and Upgrades

Synapse is a basic product that gets the job done, and it is very customizable in terms of...

Mar 2022
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Director

Service and Support

Fuji's support is top notch. The vendor has a lot of the same folks that have been there for years...

Mar 2022
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Director

Relationship

The vendor is exemplary in dealing with anything and bringing everything on time and the way we need...

Feb 2022
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Director

Implementation and Training

I don’t know that we are getting a lot of training from the vendor, but most of our staff just know...

Feb 2022
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Director

Interfacing and Integration

The system is well integrated, and it allows us to click a button and hook into some of our other...

Feb 2022
||
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Director

Relationship

We have different talks with the vendor about their different road maps, and they get us to the...

Feb 2022
||
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Director

Relationship

The vendor has been tremendous for us. There are very few negative things that I could even say; I...

Feb 2022
||
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Director

Functionality and Upgrades

Fujifilm’s transition from the older platform to a newer one has been difficult. They did a complete...

Feb 2022
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Director

Other Observations & Comments

I don’t think our satisfaction with Fujifilm will change in the next year. That is a lot harder to...

Feb 2022
||
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Director

Implementation and Training

With Fujifilm, we have always struggled with the issues and concerns that we have run into during...

Feb 2022
||
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Director

Relationship

I have ready access to the executives at Fujifilm when something is not going as anticipated. When...

Feb 2022
||
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Director

Implementation and Training

The vendor's training is weak, but that is an area where they are trying to improve. They are...

Feb 2022
||
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Director

Interfacing and Integration

Synapse is highly integrated with our EMR, and that is bringing some complexities to the table. The...

Feb 2022
||
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Manager

Functionality and Upgrades

I had always heard good things about Fujifilm, and after using their product, I must say that...

Feb 2022
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Manager

Relationship

I don't want to solely blame our issues on Fujifilm because the issues we have are not really their...

Feb 2022
||
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Manager

Implementation and Training

There was a lot of dissatisfaction around the implementation. The resources and training didn't seem...

Feb 2022
||
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Manager

Relationship

Fujifilm tells us that even if there is a standard naming convention, we can work around it, but...

Feb 2022
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Manager

Interfacing and Integration

We don't have a lot of integration. We do have HL7 integration with Fujifilm’s product and whatnot,...

Feb 2022
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Manager

Interfacing and Integration

There is one component that is problematic for us within Fujifilm's system. When we send reports to...

Feb 2022
||
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Manager

Relationship

Sometimes we get a response from Fujifilm’s support team. If we call, we might get the right person,...

Feb 2022
||
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Analyst/Coordinator

Service and Support

With each upgrade, we seem to lose more and more access to log files. That has been a big complaint....

Feb 2022
||
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Manager

Functionality and Upgrades

I wanted to strangle everybody when we went live, but the Synapse system is actually coming around...

Jan 2022
||
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Manager

Future Outlook

Fujifilm is going to integrate their cardiovascular system into the rest of their platform. That is...

Jan 2022
||
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Manager

Service and Support

A couple of years ago, we started to notice that the vendor's service was waning. However, in the...

Jan 2022
||
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Manager

Service and Support

We end up telling the vendor a lot of our problems instead of the vendor coming to us with solutions...

Jan 2022
||
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Manager

Functionality and Upgrades

We love Fuji; they are pretty good. Their main issue is that they need to patch their system. They...

Jan 2022
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Manager

Relationship

If Fujifilm tells us that a new version will be out next year, we can always count on it being...

Jan 2022
||
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Analyst/Coordinator

Future Outlook

Once users are familiar with the Synapse radiology PACS, the application is easy to use. We are...

Jan 2022
||
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Analyst/Coordinator

Service and Support

The training for Synapse is adequate, and the technical support is very good; I am happy with it. I...

Jan 2022
||
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Analyst/Coordinator

Functionality and Upgrades

There are some pain points and bugs in Synapse that we are still working through with Fuji. I have...

Jan 2022
||
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Analyst/Coordinator

Service and Support

Fuji has a lot of great engineers. Like many businesses right now, the engineers are overworked, and...

Jan 2022
||
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Analyst/Coordinator

Relationship

Fuji’s organizational structure is thinning out their resources and not giving their staff enough...

Jan 2022
||
(0)
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Analyst/Coordinator

Technology

Fuji's cloud services for Synapse aren't turning out to be as great as touted. When I think of the...

Jan 2022
||
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VP/Other Executive

Service and Support

We don’t have many issues with the product. Before, when our team would call in, getting a response...

Jan 2022
||
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VP/Other Executive

Other Observations & Comments

The product’s most redeeming trait is its flexibility. However, one big constant I have gotten from...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

After a recent upgrade, the product hasn't looked very different from a technology perspective....

Jan 2022
||
(0)
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Manager

Future Outlook

The biggest strength of the product was the nonunique database where we could have patients with the...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The PACS solution was first installed here as multiple separate databases, and the vendor's latest...

Jan 2022
||
(0)
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Manager

Relationship

We have a unique relationship with Fuji. We took a chance by moving to Fuji, and we aren't sorry for...

Jan 2022
||
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Manager

Implementation and Training

Fujifilm doesn't really provide much in the way of initial and ongoing training for administrators....

Jan 2022
||
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The product is not the best, but I would buy it again. There are no surprises with charges. We still...

Jan 2022
||
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VP/Other Executive

Relationship

Fujifilm is not proactive. They are a reactive company. There are a lot of AI products and things...

Jan 2022
||
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VP/Other Executive

Relationship

Fujifilm has strong leadership and a good culture. I really appreciate the honesty and integrity of...

Jan 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

Fujifilm helped us to get the workflows for one of our star organizations working properly and...

Jan 2022
||
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VP/Other Executive

Other Observations & Comments

I have very good relationships with Fujifilm, but things do come up, like COVID-19, and some things...

Jan 2022
||
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VP/Other Executive

Other Observations & Comments

Our first deployment of Synapse did not go well, but once we got going, the vendor really stepped up...

Jan 2022
||
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Director

Relationship

Fuji hasn't provided information about what has been in development year in and year out. The...

Jan 2022
||
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Manager

Functionality and Upgrades

Overall, Synapse is a good product. The user interface is fairly straightforward and simple for...

Jan 2022
||
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Manager

Functionality and Upgrades

Fujifilm could improve the web-based application. We are doing the upgrade and hope that will help...

Jan 2022
||
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Manager

Service and Support

Fujifilm is a good company that does a good job, but like a lot of companies now, Fujifilm's support...

Jan 2022
||
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Manager

Functionality and Upgrades

PACS are complex. Every healthcare system uses Synapse. Radiologists use it in a very specific way....

Jan 2022
||
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Manager

Functionality and Upgrades

We did the big upgrade for Synapse, and it was a debacle because they had some issues. We are still...

Jan 2022
||
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Manager

Implementation and Training

I wish that Fuji had more robust software testing. We did the upgrade, and there was a bug. We still...

Jan 2022
||
(0)
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Manager

Service and Support

One of the challenges with Fuji is that the sales team, development team, and finance team are three...

Jan 2022
||
(0)
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Manager

Relationship

We have had to work hard at our facility to schedule meetings with the Fuji sales team and pull in...

Jan 2022
||
(0)
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Manager

Other Observations & Comments

The biggest issue we have been struggling with is a lack of a unique identifying number across...

Jan 2022
||
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Manager

ROI / Cost (care and feeding)

The one thing that I would like to see the vendor improve about the system would be to have more...

Jan 2022
||
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Manager

Relationship

I have never had to get the vendor's executives involved. I have an executive salesperson who I...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The vendor has a new product that is an all-encompassing, enterprise-level PACS. It can handle any...

Jan 2022
||
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Manager

Functionality and Upgrades

My favorite thing about Synapse is that it has one workstation that is integrated into everything,...

Jan 2022
||
(0)
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Manager

Service and Support

We have worked with Fujifilm a lot over the years. I have worked with other vendors that aren't as...

Jan 2022
||
(0)
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Manager

Implementation and Training

When we moved to a different version of Synapse, we had a lot of Fujifilm people on site doing...

Jan 2022
||
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Manager

Technology

Synapse's stability is pretty phenomenal. We have had hiccups and issues with it over the years, but...

Jan 2022
||
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VP/Other Executive

Service and Support

I think Synapse has solid architecture, and we have a pretty solid support team. However,...

Jan 2022
||
(0)
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VP/Other Executive

Relationship

Fujifilm’s rollout timelines are notoriously inaccurate. If they say they will have an upgrade ready...

Jan 2022
||
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VP/Other Executive

Relationship

Fujifilm hasn’t delivered the repair or patch that would get us 100% on the version we need to be...

Jan 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Synapse has been an easy product to install, configure, and expand. It has been an easy product for...

Jan 2022
||
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VP/Other Executive

Interfacing and Integration

Synapse is a product that Fujifilm works to integrate further into other systems. They have better...

Jan 2022
||
(0)
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CTO

ROI / Cost (care and feeding)

We really enjoy Synapse. It is serving as our primary PACS. Our favorite thing about it is the...

Jan 2022
||
(0)
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CTO

Functionality and Upgrades

We wish Synapse were native to the cloud and much more expandable. The system cannot expand to our...

Jan 2022
||
(0)
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Manager

Relationship

Since Fuji changed their support structure, we have had a point of contact there. It is very easy to...

Dec 2021
||
(0)
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Manager

ROI / Cost (care and feeding)

One issue delayed our go-live and even the kickoff of the upgrade project. There was a new cost that...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

For the current version that we are on, everything is working as designed, and our database is...

Dec 2021
||
(0)
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VP/Other Executive

Functionality and Upgrades

Synapse is better than another vendor's cardiology system, but it is still slow. I think that...

Dec 2021
||
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VP/Other Executive

Service and Support

We don't mind working with Fujifilm's people once we get to them, but we get very frustrated about...

Dec 2021
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