Synapse Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/18/2020 4:42:17 AM and Model.EvProductId = 1684

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

CIO

Functionality and Upgrades

The functionality in the system is great. The technicians love the product, and we get excellent...

Aug 2020
 Helpful

 or  to see details.

CIO

Relationship

I am really not happy with Fujifilm. I can't ever get a straight answer from them. They don't stick...

Aug 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I am not a fan of the invoicing. It makes no sense. We get mysterious bills out of nowhere, and...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

Every single time that we call the technical support people, we get the same initial response. They...

Aug 2020
 Helpful

 or  to see details.

CIO

Technology

It seems like Fujifilm is always behind the times. We use older versions of Windows and Internet...

Aug 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

Fuji’s system is so complex that I don’t know that I can really give it a high score for quality....

Jun 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Synapse is a good product. I hope our future satisfaction with Fuji will be high. We are going to do...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The Fuji contract is a little different from our other contracts as far as charging goes.

Jun 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

Fuji has not done anything different to support us through COVID-19, but they do a phenomenal job at...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

My advice to other teams at other hospitals is to know the product inside and out. Fuji has migrated...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product itself really fits our needs and is easy to work with. We have a familiarity with the...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Fuji needs to improve their communication within the support realm. We are doing a lot of work with...

Jun 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

Fuji’s salespeople are selling vaporware that is not ready for prime time.

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We are converting several of our sites to Synapse, and some of our sites have already moved. I have...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Right now, our relationship with Fuji is really good. I haven't had any other issues outside of just...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Fuji doesn’t overpromise. There are some things that we would like for Synapse to do, and the system...

Jun 2020
 Helpful

 or  to see details.

CIO

Relationship

Regarding vendor executive involvement, we spent a lot of money with the vendor, and we have a...

Jun 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

I would recommend Synapse. It has its flaws, but we have looked at a lot of systems. I would rate...

Jun 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Fuji does play the game on getting images into the VNA. They give us an allowance, and when we go...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Fujifilm's support is very good. Fujifilm is very responsive when we reach out to them.

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Everything we ask for comes at a cost. For instance, we were looking for a way to make images...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Nobody is really proactive, so I would rate Fujifilm somewhere in the middle when it comes to...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Fujifilm is very supportive, but they gave us a presentation of their road map, and I am not quite...

Jun 2020
 Helpful

 or  to see details.

Manager

Technology

The only thing I am dissatisfied with is the fact that we are not able to use Fujifilm’s most recent...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

Synapse is working great for us. The downtime is minimal, and that is great. Service is responsive,...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor doesn't go out of their way to offer ongoing training. It would be absolutely useful to...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The product is great at supporting our integration goals. The overall product quality is pretty good....

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor takes a bit of a hit in the ratings for ongoing phone and web support. The vendor is a...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have used several other products throughout my career, and this is just the product we use at our...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the depth of features and the ability to do everything from a single source. We could make...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are still clamoring for a single, unified PACS between cardiology and radiology. Our radiologists...

May 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

The initial training with Fujifilm wasn't enough for us, and we saw gaps in providers'...

May 2020
 Helpful

 or  to see details.

CIO

Future Outlook

Fujifilm is trying. They have been redoing some of the back-end infrastructure of the product. That...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

I honestly haven’t really heard from Fujifilm during this COVID-19 crisis, so I am being generous...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

I wish I had known about KLAS before we made the decision to go with Fujifilm because we are really...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Fujifilm has a really good website, but they could do better around the interpretation of the...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We don’t feel like we have to replace Synapse, but we have had it for a while and have been thinking...

May 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Synapse is one of the cheaper PACS solutions out there, and it is doing really well. We are getting...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Synapse is pretty user friendly, and it seems to be a stable platform. Synapse has flexibility...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Fuji got into a little bit of trouble with their Synapse 5 client. I think they released it too soon...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I would tell someone looking at Synapse that the system has great potential if he or she can get it...

May 2020
 Helpful

 or  to see details.

Director

Relationship

I am very proud of how wonderful Fuji has been with not charging me for every little thing. They are...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We had some issues with doing our Synapse upgrade, getting it in time, and having application...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

It seems that Fuji had a lot of turnover, and it was difficult to get solid engineers that knew what...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Synapse is currently missing a few features that it used to have. There was a caching feature that...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Some of Fuji’s support is spot on and really good about following up and taking care of things....

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The ease of use is a little different between technologists and radiologists. The system is a little...

May 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I like that Fuji is on the cutting edge of technology in terms of radiology. I like the flexibility....

May 2020
 Helpful

 or  to see details.

Director

Service and Support

I would like to see improved efficiency in customer service whenever there is an issue with the...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the features of the new upgrade in the PACS. The upgrade went well despite a few issues that...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

Sometimes I have an issue with Fuji in terms of getting problems solved. Sometimes I am on the phone...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

Fuji has great training, and I really liked our application specialist that we got for our upgrade....

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The PACS is huge in a hospital setting for doctors, patient care, and for our everyday use in terms...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The transition from our previous PACS vendor to Fuji was very big, and we had some issues in the...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The radiologists and physicians like the Fuji technology. We had slowness issues when we went live,...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We are still using Fuji’s product every day, but we haven't needed anything specific for COVID-19....

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The integration and support are very good with Synapse. The system’s uptime is excellent. The UI is...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

Fujifilm's service has dropped a bit. I have validated that with my team. It isn't horrible, but it...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Fujifilm was ready for our upgrade, but we weren't. When we were ready, COVID-19 hit. We have no...

May 2020
 Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We have looked at a lot of vendors, and for the sake of simplicity, we have been selecting what we...

May 2020
 Helpful

 or  to see details.

Director

Relationship

In the past, Fujifilm was a little more straightforward in keeping their promises. We have to remind...

May 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We don't ever feel nickel-and-dimed by Fujifilm. That is one of the reasons why we enjoy working...

May 2020
 Helpful

 or  to see details.

Director

Future Outlook

We are behind in our upgrades, and I think we will see even better integration once we are on the...

May 2020
 Helpful

 or  to see details.

Director

Technology

Fujifilm delivers new technology. Our ability to consume new technology is what lowers our rating....

May 2020
 Helpful

 or  to see details.

Director

Relationship

I would offer some caveats, but I wouldn't hesitate to recommend Fujifilm.

May 2020
 Helpful

 or  to see details.

Director

Service and Support

The field support people from Fujifilm come out to help us with our imaging equipment. They come out...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I want to know where Fuji is with their cloud storage technology and with converting from finite,...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

Early on, Fuji made some promises about things they could do that didn’t necessarily pan out.

May 2020
 Helpful

 or  to see details.

Director

Service and Support

It has been a little bit more difficult to get some resources from Fuji to help us make the changes...

May 2020
 Helpful

 or  to see details.

Director

Future Outlook

We are going to be upgrading, and new technology will mean a higher score when we complete the...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

Fuji's ongoing support is not bad. We have to put in a request for assistance as opposed to having...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

Fuji does not do a touchpoint meeting or anything like that on a quarterly or monthly basis. In...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Fuji’s older version of their platform was really solid for us. When Fuji released the newer...

Apr 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

We put together a letter to ask Fuji for some relief during this time in regard to COVID-19 because...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The version we have has a lot of problems. I give the system a low rating for production...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have doctors who read from home. We have doctors off-site with a client connection to the...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor made a big mistake in having the database start searching immediately when someone types...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Fujifilm is trying to deliver new technology that meets our needs. They thought they had a great...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor gets on issues and fixes them. If they can't find something or something is not...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution drives our business and works fine for a PACS. But when the vendor tells us that they...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

If I were to recommend the system to others, there would have to be a lot of caveats depending on...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Hopefully, our satisfaction will go up when we get the next upgrade, but who knows now with the...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Some of Fujifilm's people are very good, like the manager of their technical system center. I can...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

The product is decent, but the vendor's support is not so much. Fujifilm is kind of weird. They...

Apr 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have to watch Fujifilm because sometimes they try to nickel-and-dime us. They usually give in to...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

We have had to involve the vendor’s executives because of chronic problems that we have had. The...

Apr 2020