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Monique Rasband
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KLAS SRU Manager - Monique Rasband
 
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User Commentary

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VP/Other Executive

Relationship

Fujifilm is more of a partner to us than a vendor because they do take our feedback and work...

Jul 2024
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VP/Other Executive

Loyalty, Relationship, Product

Fujifilm absolutely continues to innovate, 100%. We have seen their road map. They have shared with...

Jul 2024
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VP/Other Executive

Product

There are always hiccups when moving to a new platform, but overall, the physicians are pleased with...

Jul 2024
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Manager

Operations, Product

Synapse does require new training. Fujifilm has changed the GUI. They have changed the format, and...

Jul 2024
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CIO

Product

Version 4.4 of Synapse was kind of an end-of-development product, and since then we have been...

Jul 2024
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CIO

Product

Fujifilm’s desktop integrations are buggy. The interrupted workflow and the way Synapse is designed...

Jul 2024
||
(0)
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CIO

Operations

When it comes to training, Fujifilm will send trainers out to work Monday through Thursday. Their...

Jul 2024
||
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CIO

Product

I question Fujifilm’s practice and development decisions. The product lacks functionality for having...

Jul 2024
||
(0)
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CIO

Culture

Fujifilm has had a variety of requirements that have ended up not being available in a working...

Jul 2024
||
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CIO

Loyalty, Relationship, Operations

We got some answers on the RFP with Fujifilm that turned out to be untrue, and that bothered me. I...

Jul 2024
||
(0)
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CIO

Value

If someone is doing a good, fast, and cheap pick-two model, Synapse is cheap, but it is not fast...

Jul 2024
||
(0)
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CIO

Product

Synapse stores images and lets us view images, but that is about it. It doesn't do a great job...

Jul 2024
||
(0)
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CIO

Relationship, Operations

Fujifilm needs to have an effective support process for their projects. When we are in a project for...

Jul 2024
||
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CIO

Relationship

In the many troubleshooting processes, it is very hard to get to a tier that can actually...

Jul 2024
||
(0)
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Manager

Loyalty, Product

Our IT department tried to rush our Synapse implementation a bit, so the way they migrated our old...

Jul 2024
||
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Manager

Relationship

Fujifilm has been very responsive, and that is a big deal. When I call them, they are very...

Jul 2024
||
(0)
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Manager

Operations

The transition to Synapse went well. It was a big change from my perspective, but the implementation...

Jul 2024
||
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Analyst/Coordinator

Product

Synapse works fairly well, and it meets most of our needs. I would like to see it have better...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

Synapse is intuitive. It is easy for end users to look at it and understand it. From the admin side,...

May 2024
||
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Analyst/Coordinator

Product

We have had some issues with some of the product's functionalities. For example, the system has a...

May 2024
||
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Analyst/Coordinator

Loyalty, Relationship, Product

I would like to receive more troubleshooting tools for the system. When there is a problem, we want...

May 2024
||
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Director

Relationship

Fuji definitely keeps all of their promises. They have been a very good partner with us, and...

Apr 2024
||
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Director

Operations, Product

The product is very user friendly. We don't really train our clinicians, other than the...

Apr 2024
||
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Director

Relationship, Product

The vendor needs to improve on the back-end reporting side of the product. Whenever we need to get...

Apr 2024
||
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Director

Product

The product is missing one major thing that we need, and that is multifactor authentication (MFA)....

Apr 2024
||
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Analyst/Coordinator

Relationship, Operations

We haven't had any major issues with the product lately. We did a pretty big upgrade, and it was a...

Apr 2024
||
(0)
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Manager

Culture, Relationship

The PACS has a lot of potential. But we were sold a dream that has yet to become a reality. Most...

Apr 2024
||
(0)
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Manager

Loyalty, Relationship

I do appreciate the vendor's willingness to improve; that willingness isn't seen with all vendors....

Apr 2024
||
(0)
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Manager

Loyalty, Relationship, Operations, Product

We did a Fujifilm upgrade a while back that was a bit bumpy. In the middle of the upgrade, Fujifilm...

Apr 2024
||
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Manager

Relationship

I appreciate that Fujifilm is trying to improve. They are actively working on things, and their...

Apr 2024
||
(0)
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Manager

Loyalty, Product

When we upgraded, some of the information overlays in the system became smoother and a little more...

Apr 2024
||
(0)
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Manager

Product

For our next upgrade, I would tell Fujifilm to give us a little more heads up on how long things...

Apr 2024
||
(0)
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Director

Relationship, Operations, Product

Every Fujifilm upgrade has been painful. There are times when we are doing upgrades and I just want...

Mar 2024
||
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Director

Product

Fujifilm is keeping up with technology. We have some vendor neutral archives that are set up with...

Mar 2024
||
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Director

Relationship, Operations, Product

Fujifilm has had problems with their internal upgrade path that we have no control over. At some...

Mar 2024
||
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Director

Relationship

I know Fujifilm’s phone and web support is good because I have people close enough to it.

Mar 2024
||
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Director

Relationship, Operations, Product

I don't deal with Fujifilm’s executives. Years ago, we were doing a Synapse upgrade, and we were...

Mar 2024
||
(0)
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Manager

Loyalty

I would buy Synapse again, but we probably won't have Synapse in the future. We have had it for so...

Mar 2024
||
(0)
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Manager

Operations

A lot of vendors don't really do a ton of training, but Fujifilm actually does a really good job...

Mar 2024
||
(0)
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Manager

Relationship, Product

Fujifilm isn't necessarily proactive all the time, but they are proactive sometimes. The system is...

Mar 2024
||
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Manager

Operations

Fujifilm's initial and ongoing training have been very good. Fujifilm has been very helpful with the...

Mar 2024
||
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Manager

Product

Our experience has been good. Everything has been operational. We have had no unplanned downtime....

Feb 2024
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Manager

Loyalty

We are eagerly awaiting the upgrade to Synapse v.7.4, which is a combination of Synapse v.4 and...

Feb 2024
||
(0)
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Manager

Culture, Value

Synapse does charge us. We have a service contract, but of course, we can't do everything from nine...

Feb 2024
||
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Manager

Relationship, Product

There have been some issues and limitations in very small unique use cases as far as...

Feb 2024
||
(0)
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Manager

Operations

Fujifilm has weekly training for Synapse that I have been a part of.

Feb 2024
||
(0)
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Manager

Product

Synapse serves our purposes because we are enterprise-wide. Synapse runs off the main server, so it...

Feb 2024
||
(0)
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Manager

Relationship, Product

We have had some issues with Fujifilm. They don’t keep all their promises, and our doctors get...

Feb 2024
||
(0)
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Manager

Operations

There is a lot of stuff that I'm still cleaning up in Synapse that probably should have been fixed...

Dec 2023
||
(0)
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Manager

Culture

Fujifilm’s executives are great, but only when the contract is close to needing to be renewed and...

Dec 2023
||
(0)
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Manager

Value

For the most part, Fujifilm is pretty good, but it seems like anytime we are working on a project...

Dec 2023
||
(0)
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Director

Operations

Fujifilm doesn't really have anything in terms of training, but they do a lot of hands-on training...

Dec 2023
||
(0)
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Director

Product

Synapse has a lot of interoperability built in, and that is nice. We have one dashboard that we can...

Dec 2023
||
(0)
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Director

Product

Fujifilm has made some improvements to their product, but our doctors are old school, so they like...

Dec 2023
||
(0)
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Director

Relationship, Product

Fujifilm does a pretty good job of being proactive. Synapse has some built-in functionality and...

Dec 2023
||
(0)
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Manager

Product

Synapse is easy to use in administration. It is a web-based interface, and everything is pretty much...

Dec 2023
||
(0)
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Manager

Relationship

I like the support Fujifilm offers. We can get a resolution pretty quickly if we have a problem or...

Dec 2023
||
(0)
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Manager

Product

I would suggest that the vendor improve the options for changing the data source. It used to be...

Dec 2023
||
(0)
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Manager

Operations

We would like better training for some of the support personnel from Fujifilm.

Dec 2023
||
(0)
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Manager

Relationship, Operations

Due to a number of upgrades, Fujifilm has stretched themselves really thin, and the vendor hasn't...

Dec 2023
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(0)
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Manager

Product

I really like the product itself. There are a lot of good things about it. I have worked with...

Dec 2023
||
(0)
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Manager

Product, Value

With the interfaces between Fujifilm's radiology and cardiology platforms now being identical, they...

Dec 2023
||
(0)
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Manager

Relationship

Our account executives have been involved quite a bit because we have so many of their overall...

Dec 2023
||
(0)
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Manager

Product

I would like to see improvements to the vendor's integrated 3D tools. Those are currently separate.

Dec 2023
||
(0)
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Manager

Loyalty

We are doing some projects with Fujifilm, and we are seeing that we need to do some additional...

Nov 2023
||
(0)
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Manager

Relationship

Fujifilm’s 24/7 support is a lifesaver. Other vendors’ support only has a limited time frame, so it...

Nov 2023
||
(0)
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Director

Relationship, Product

Synapse has worked well for us, and the technology in the solution is advancing well. Fujifilm is...

Nov 2023
||
(0)
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Director

Relationship

Fujifilm can sustain their support model, and their people have expertise. There are times when...

Nov 2023
||
(0)
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Director

Relationship, Product

The integrity of the system is in constant question. Fuji relies on their customer base to serve as...

Nov 2023
||
(0)
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Manager

Culture, Relationship

Fuji is a little slow to get their promises taken care of, but they do keep their promises with us.

Nov 2023
||
(0)
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Manager

Operations, Product

One of the upgrades we did was really bad. It took way too long, and it caused us problems with our...

Nov 2023
||
(0)
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Director

Loyalty, Product

Fujifilm is the most prominently positioned to be a healthy choice for cloud strategies. There were...

Nov 2023
||
(0)
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CIO

Product

I'm not a big user of Fujifilm's Synapse. It is our radiology PACS solution, and we have had it for...

Oct 2023
||
(0)
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CIO

Relationship

I have never had to call Fujifilm myself; my employees have never escalated things to me, so I know...

Oct 2023
||
(0)
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Manager

Product

Our last upgrade with Fujifilm was rough, but things are going well now. Fujifilm has been good....

Oct 2023
||
(0)
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CNIO

Culture, Relationship

With Synapse, Fujifilm was gracious and gave us some free training. They have been good to work...

Oct 2023
||
(0)
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CNIO

Operations

There have been some challenges with our upgrades in terms of timelines, communication, and...

Oct 2023
||
(0)
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VP/Other Executive

Culture, Loyalty

We have full intentions to extend, as long as Fujifilm’s offer on the maintenance agreement side...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

When we call Fujifilm’s support team, it would be nice to connect to a person who can help us...

Oct 2023
||
(0)
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Manager

Product

I found a bug in the product a long time ago. The product would not record certain things that the...

Oct 2023
||
(0)
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Manager

Product

The product is fairly stable. The vendor has added some bells and whistles, but I haven’t seen any...

Oct 2023
||
(0)
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Manager

Relationship

When we call a tech person, if the issue is a known issue, then the service is okay. But if the...

Oct 2023
||
(0)
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Manager

Loyalty, Product

The vendor is not forcing us to upgrade, but they have done some lazy programming, and they are...

Oct 2023
||
(0)
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Manager

Product

The vendor has done a lot on the front end for the radiologists. But the administrative part is...

Oct 2023
||
(0)
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Manager

Relationship

Fujifilm’s support is pretty good, and they have good alerts that keep us in the know on things such...

Sep 2023
||
(0)
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Manager

Loyalty

I would most likely buy Synapse again; however, I haven't looked at anything new from a PACS...

Sep 2023
||
(0)
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Manager

Value

When we have to onboard sites onto our systems, in the Fujifilm world, it does feel like they are...

Sep 2023
||
(0)
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Manager

Product

Synapse is pretty problem free. We have had the product for a long time and the number of major...

Sep 2023
||
(0)
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Manager

Relationship, Product

Fujifilm could improve their integration with Microsoft and how that affects the way the viewer...

Sep 2023
||
(0)
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Manager

Value

Fujifilm’s charges have gotten worse over the years. Fujifilm has moved more in the wrong direction;...

Sep 2023
||
(0)
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Manager

Value

Fujifilm has a good vision, but their pricing is a little expensive. The maintenance costs for...

Sep 2023
||
(0)
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Manager

Relationship, Product

We have had Synapse for so long, but the product hasn't really changed. Fujifilm makes it hard for a...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I'm having a hard time coming up with things Fujifilm does well right now. A bit ago, I could have...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Previously, I would have bought Synapse again, but currently, I would not. That opinion is based on...

Sep 2023
||
(0)
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Manager

Culture, Value

Fujifilm finds creative ways to charge us for some additional things.

Sep 2023
||
(0)
 Thank you  Helpful

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Manager

Culture

Synapse's biggest strengths are that it is web based, easy to deploy, and not a license-based model....

Sep 2023
||
(0)
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Manager

Product

Synapse’s biggest strength is a feature called CommonView; that feature allows us to have patients...

Sep 2023
||
(0)
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Manager

Product

Synapse is fine. Fujifilm’s team could make improvements. We want to do an upgrade, and we are...

Sep 2023
||
(0)
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Manager

Relationship

We have a really good service team from the vendor. We have worked with the team for a long time....

Sep 2023
||
(0)
 Thank you  Helpful

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Manager

Product

I would like Fujifilm to improve Synapse’s image exchange or DICOM transfer capabilities and the...

Aug 2023
||
(0)
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Manager

Product

We recently did an upgrade with our speech recognition tool, and the integration between that tool...

Aug 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Relationship

There have been some miscommunications with Fujifilm. Some things have been said over the years, but...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

Synapse is pretty user friendly, and people can find their way around with minimal training. The...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

One thing that has been the biggest draw or benefit for us is the ease of accessing other Synapse...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Fujifilm could improve their technical support. We typically know more than the people answering the...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty

With the upgrade we are working on right now, there are some cool features and things. If we get...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The strengths of Synapse are its reliability, functionality, and speed. The product is excellent....

Aug 2023
||
(0)
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Manager

Relationship

Fujifilm’s customer service team is spot on and available 24 hours a day, so we have had no problems...

Aug 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty

We are only going to be using Fujifilm’s product for a little while longer because we are switching...

Aug 2023
||
(0)
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