Synapse
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

I wanted to strangle everybody when we went live, but the Synapse system is actually coming around...

Jan 2022
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Manager

Fujifilm is going to integrate their cardiovascular system into the rest of their platform. That is...

Jan 2022
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Manager

A couple of years ago, we started to notice that the vendor's service was waning. However, in the...

Jan 2022
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Manager

We end up telling the vendor a lot of our problems instead of the vendor coming to us with solutions...

Jan 2022
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Manager

We love Fuji; they are pretty good. Their main issue is that they need to patch their system. They...

Jan 2022
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Manager

If Fujifilm tells us that a new version will be out next year, we can always count on it being...

Jan 2022
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Analyst/Coordinator

Once users are familiar with the Synapse radiology PACS, the application is easy to use. We are...

Jan 2022
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Analyst/Coordinator

The training for Synapse is adequate, and the technical support is very good; I am happy with it. I...

Jan 2022
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Analyst/Coordinator

There are some pain points and bugs in Synapse that we are still working through with Fuji. I have...

Jan 2022
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Analyst/Coordinator

Fuji has a lot of great engineers. Like many businesses right now, the engineers are overworked, and...

Jan 2022
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Analyst/Coordinator

Fuji’s organizational structure is thinning out their resources and not giving their staff enough...

Jan 2022
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Analyst/Coordinator

Fuji's cloud services for Synapse aren't turning out to be as great as touted. When I think of the...

Jan 2022
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VP/Other Executive

We don’t have many issues with the product. Before, when our team would call in, getting a response...

Jan 2022
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VP/Other Executive

The product’s most redeeming trait is its flexibility. However, one big constant I have gotten from...

Jan 2022
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Director

After a recent upgrade, the product hasn't looked very different from a technology perspective....

Jan 2022
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Manager

The biggest strength of the product was the nonunique database where we could have patients with the...

Jan 2022
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Manager

The PACS solution was first installed here as multiple separate databases, and the vendor's latest...

Jan 2022
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Manager

We have a unique relationship with Fuji. We took a chance by moving to Fuji, and we aren't sorry for...

Jan 2022
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Manager

Fujifilm doesn't really provide much in the way of initial and ongoing training for administrators....

Jan 2022
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VP/Other Executive

The product is not the best, but I would buy it again. There are no surprises with charges. We still...

Jan 2022
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VP/Other Executive

Fujifilm is not proactive. They are a reactive company. There are a lot of AI products and things...

Jan 2022
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VP/Other Executive

Fujifilm has strong leadership and a good culture. I really appreciate the honesty and integrity of...

Jan 2022
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VP/Other Executive

Fujifilm helped us to get the workflows for one of our star organizations working properly and...

Jan 2022
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VP/Other Executive

I have very good relationships with Fujifilm, but things do come up, like COVID-19, and some things...

Jan 2022
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VP/Other Executive

Our first deployment of Synapse did not go well, but once we got going, the vendor really stepped up...

Jan 2022
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Director

Fuji hasn't provided information about what has been in development year in and year out. The...

Jan 2022
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Manager

Overall, Synapse is a good product. The user interface is fairly straightforward and simple for...

Jan 2022
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Manager

Fujifilm could improve the web-based application. We are doing the upgrade and hope that will help...

Jan 2022
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Manager

Fujifilm is a good company that does a good job, but like a lot of companies now, Fujifilm's support...

Jan 2022
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Manager

PACS are complex. Every healthcare system uses Synapse. Radiologists use it in a very specific way....

Jan 2022
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Manager

We did the big upgrade for Synapse, and it was a debacle because they had some issues. We are still...

Jan 2022
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Manager

I wish that Fuji had more robust software testing. We did the upgrade, and there was a bug. We still...

Jan 2022
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Manager

One of the challenges with Fuji is that the sales team, development team, and finance team are three...

Jan 2022
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Manager

We have had to work hard at our facility to schedule meetings with the Fuji sales team and pull in...

Jan 2022
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Manager

The biggest issue we have been struggling with is a lack of a unique identifying number across...

Jan 2022
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Manager

The one thing that I would like to see the vendor improve about the system would be to have more...

Jan 2022
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Manager

I have never had to get the vendor's executives involved. I have an executive salesperson who I...

Jan 2022
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Manager

The vendor has a new product that is an all-encompassing, enterprise-level PACS. It can handle any...

Jan 2022
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Manager

My favorite thing about Synapse is that it has one workstation that is integrated into everything,...

Jan 2022
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Manager

We have worked with Fujifilm a lot over the years. I have worked with other vendors that aren't as...

Jan 2022
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Manager

When we moved to a different version of Synapse, we had a lot of Fujifilm people on site doing...

Jan 2022
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Manager

Synapse's stability is pretty phenomenal. We have had hiccups and issues with it over the years, but...

Jan 2022
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VP/Other Executive

I think Synapse has solid architecture, and we have a pretty solid support team. However,...

Jan 2022
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VP/Other Executive

Fujifilm’s rollout timelines are notoriously inaccurate. If they say they will have an upgrade ready...

Jan 2022
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VP/Other Executive

Fujifilm hasn’t delivered the repair or patch that would get us 100% on the version we need to be...

Jan 2022
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VP/Other Executive

Synapse has been an easy product to install, configure, and expand. It has been an easy product for...

Jan 2022
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VP/Other Executive

Synapse is a product that Fujifilm works to integrate further into other systems. They have better...

Jan 2022
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CTO

We really enjoy Synapse. It is serving as our primary PACS. Our favorite thing about it is the...

Jan 2022
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CTO

We wish Synapse were native to the cloud and much more expandable. The system cannot expand to our...

Jan 2022
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Manager

Since Fuji changed their support structure, we have had a point of contact there. It is very easy to...

Dec 2021
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Manager

One issue delayed our go-live and even the kickoff of the upgrade project. There was a new cost that...

Dec 2021
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Manager

For the current version that we are on, everything is working as designed, and our database is...

Dec 2021
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VP/Other Executive

Synapse is better than another vendor's cardiology system, but it is still slow. I think that...

Dec 2021
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VP/Other Executive

We don't mind working with Fujifilm's people once we get to them, but we get very frustrated about...

Dec 2021
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Manager

Upgrading the system was paused due to some surges in COVID-19. The product has had no real...

Nov 2021
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Manager

We saw a dip with Fujifilm over the past few years in regard to our partnership. I have been vocal...

Nov 2021
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Manager

We really wanted to make sure we were keeping up with the system's version releases. We are in the...

Nov 2021
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Manager

We had some concerns with the vendor's support and timeliness for a while, and we really struggled...

Nov 2021
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Manager

The vendor has avoided nickel-and-diming. There have been some unusual scenarios that the vendor has...

Nov 2021
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Manager

We would buy the new version of Synapse, but we wouldn't buy the current version again because we...

Nov 2021
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Manager

Synapse is a system that users generally like because of how intuitive it is. The system is easy to...

Nov 2021
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Director

We have decided not to continue with Synapse. It is a really expensive system and is about seven...

Nov 2021
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Director

I like that we did not have to use a RIS when using Synapse. We could do everything in the PACS;...

Nov 2021
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CIO

Fuji has a good PACS, but they can't ever see the big picture. Fuji is focused on modular products,...

Oct 2021
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CIO

It feels like Fuji is always in our face trying to sell us something, but once we sign, we don't...

Oct 2021
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CIO

Fuji is one of those companies that has a good PACS, but they get in their own way and are stepping...

Oct 2021
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CIO

I am not sure what the future holds for Fuji, but at the end of our contract, we may revisit how we...

Oct 2021
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VP/Other Executive

If I were to evaluate products in the marketplace, I would definitely dig a little deeper into...

Oct 2021
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VP/Other Executive

My radiologists feel that the product's speed and ease of use are acceptable. There are some...

Oct 2021
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VP/Other Executive

I like that I get the same experience with the solution at home as I do in the hospital. The remote...

Oct 2021
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VP/Other Executive

The solution's worklists are rudimentary compared to their competitors'. There are much more...

Oct 2021
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Manager

The product is truly web based, and we can access it by typing in an address on a browser in our...

Sep 2021
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Manager

The vendor still offers an older thick client. They have a web-based client, and they also offer a...

Sep 2021
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Manager

The product is pretty cheap. We pay for a study volume license. The vendor doesn’t tend to...

Sep 2021
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VP/Other Executive

The reformatting workflow in Synapse is messy. It seems like the system's quality was poor for its...

Sep 2021
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VP/Other Executive

The solution has been great for accessing studies from home when we are building conferences or...

Sep 2021
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Director

We are not allowed to use Fujifilm's best practices for security reasons, so we have not gotten to...

Sep 2021
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Director

We do URL integration with our EMRs. We are really happy with that; it is extremely reliable.

Sep 2021
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Director

I would like to see Synapse have more bolt-ons. The Fujifilm platform that we are on right now is...

Sep 2021
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Director

Our doctors really like Fujifilm's software. It works for them. They don’t like it when it doesn’t...

Sep 2021
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Director

Fujifilm is a little bit expensive. We don’t want to go cheap because then we sacrifice quality....

Aug 2021
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Director

Fujifilm’s customer service is pretty good in terms of reaching them when we need them. The support...

Aug 2021
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Director

We like Synapse. It works for us. Fujifilm has their own server that is all secured. Fujifilm has...

Aug 2021
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Manager

Fujifilm has really pushed Synapse Mobility as an add-on to their PACS, and that is interesting...

Aug 2021
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Manager

We have had discussions with Fujifilm about the cloud. From what they tell us, it seems like they...

Aug 2021
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Manager

The support is not great or stellar; it is just okay. If we stay on top of Fujifilm and keep pushing...

Aug 2021
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Manager

We heard a lot of hype and promises about what v.5 was going to do for us. We heard about the...

Aug 2021
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Manager

We recently went through some remote training for our upgrade. It was okay, but I felt like Fujifilm...

Aug 2021
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Manager

We don't feel like Fujifilm does a lot to help us integrate Synapse with other third-party...

Aug 2021
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Manager

We would really like to hear more from Fujifilm when it comes to their road map around AI. We know...

Aug 2021
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Manager

With the negotiated contract, we don't incur any extra charges or fees.

Aug 2021
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Manager

Synapse wasn't hard to learn how to use, but I wish the system had a right-click option that allowed...

Aug 2021
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Manager

We have had a couple of in-person meetings with the vendor's sales team, the support people, and the...

Aug 2021
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Manager

Documentation and sharing of information are the big issues. The sharing of information is...

Jul 2021
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Manager

I have experience with many other PACS solutions throughout the industry. Synapse has flexibility,...

Jul 2021
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Manager

Synapse is a great product; it just needs better support. The support is typical of what everybody...

Jul 2021
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Manager

Fujifilm was very fair when it came to understanding that we were all facing a crisis during the...

Jul 2021
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Manager

I like the product’s ease of use. It is similar to the industry standard, so it is not overly...

Jul 2021
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Director

Fujifilm hasn’t really promised us anything, and we haven't asked for anything. I don't have any...

Jul 2021
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Director

I haven't had any training with Fujifilm for a long time. Their training in the past has been decent....

Jul 2021
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Director

We are on an older version of Synapse, and I don’t know what all the new versions offer. On the...

Jul 2021
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Manager

We would look at other products before we purchased Synapse again because we have had a lot of...

Jul 2021
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Manager

Fujifilm’s support is pretty good. The support people are usually on top of things pretty quickly....

Jul 2021
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Manager

Synapse is a fairly flexible system to work with in terms of getting what we need. Generally,...

Jul 2021
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Manager

Fujifilm could improve the scrolling for the radiologists. The scrolling is slow and it skips....

Jul 2021
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Director

The product’s major strengths are scalability and cloud services technology. Fujifilm has done a...

Jul 2021
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Director

We have a lot of experience over a long period of time with Fujifilm, so my overall view is very...

Jul 2021
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Director

As far as things that could be improved goes, the only thing that we are always going to say is...

Jul 2021
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Director

I am very happy with Fujifilm's support. When I am working with the support people for Synapse, I...

Jul 2021
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Director

Fujifilm pushed out some things that weren't quite ready, so we are partially on the old system and...

Jul 2021
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Director

Synapse still isn't really comfortable for us. We haven't really had any on-site training. I don't...

Jul 2021
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Director

Synapse's recent upgrades have made it a little bit more difficult for our PACS administrators to...

Jul 2021
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Director

Synapse has a certain option that requires a separate keypad. I would like to see that cost be...

Jul 2021
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Director

Fujifilm does a good job of responding to downtime issues and major problems. Their service isn't...

Jul 2021
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Director

Synapse drives so much in our organization. Everyone is dependent on it now. The solution has become...

Jul 2021
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Manager

Fujifilm creates an environment where everyone is surprised by how easy things are. I love how the...

Jul 2021
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Manager

We haven't had a lot of training on the system. That has been a little disappointing. The vendor has...

Jul 2021
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Manager

Fujifilm did a pretty good job of understanding what we were doing and getting their product to do...

Jul 2021
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Manager

The response time that we see from the vendor's support is very good. Their staff members are...

Jul 2021
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Manager

Synapse has great administrative tools. We can get excellent reports from them, and we have a lot of...

Jul 2021
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Analyst/Coordinator

I like that Synapse has administrative tools that are available to us. The way that we design some...

Jul 2021
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Analyst/Coordinator

Sometimes, I find that Fujifilm has to rush to resolve issues that haven't been fixed to my...

Jul 2021
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Analyst/Coordinator

Fujifilm recently changed the way that admins review things in the system. They have a whitelisting...

Jul 2021
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Manager

The vendor's support is very good. I usually get a response from them immediately when I have a...

Jun 2021
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Manager

Once we got the system's contract set up, the vendor didn't nickel-and-dime us. Our contract is very...

Jun 2021
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Manager

Overall, I am happy with Fuji. Fuji does some things pretty well, and I am happy with those things,...

Jun 2021
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Manager

We are considering leaving Synapse because of the radiologists' experiences. They were happy with...

Jun 2021
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Manager

Synapse is one of the best PACS systems out there. We have had some issues with it in the past, but...

Jun 2021
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Director

Our relationship with Fuji is built on a collaborative partnership. We can help influence feature...

Jun 2021
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Director

I don't know whether Fuji is slow with development, but they still rely on Internet Explorer in some...

Jun 2021
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Director

Fuji's newest version is so different from what our users are used to. The new version is a lot more...

Jun 2021
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Director

Fuji added functionality that we didn't have before. They are continuing to improve the product and...

Jun 2021
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Director

In comparison to our other vendor's system, I would not buy Synapse again. It is not as user...

Jun 2021
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Director

The problem we are dealing with primarily with Fuji is if we are needing to fix something up, say we...

Jun 2021
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Director

There is pretty much zero useful training. There is not really any support for the techs from Fuji....

Jun 2021
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(0)
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VP/Other Executive

I have a good relationship with Fujifilm. We had some disputes, but we ended up coming up with a...

Jun 2021
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(0)
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VP/Other Executive

The system's logging is nearly nonexistent. There is some summary-level information, but when issues...

Jun 2021
||
(0)
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VP/Other Executive

The vendor is working to get rid of Fujifilm's dependence on Internet Explorer and move to Chrome....

Jun 2021
||
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VP/Other Executive

I have seen an ROI because I don't need very much storage space on the PACS. I save on the cost of...

Jun 2021
||
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Manager

The vendor has a good road map, and they have improved over the last few years. It took us a long...

Jun 2021
||
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Manager

Fuji is relatively cheap when it comes to PACS solutions, so I rate them pretty high.

Jun 2021
||
(0)
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Manager

Fujifilm doesn't charge us for upgrades. They will charge us if we want to do those upgrades after...

Jun 2021
||
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Manager

Synapse is pretty easy to use. We like that the solution is web based. We can pull it up on any PC...

Jun 2021
||
(0)
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Manager

The Synapse upgrade was missing a lot of components from the version we were on previously, so we...

Jun 2021
||
(0)
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Manager

If I am doing an upgrade and the system goes down for a while, there is a test in Synapse where if I...

Jun 2021
||
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Manager

I am comfortable with the on-site trainers from Fujifilm. They are just regular people. It was such...

Jun 2021
||
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Manager

The Fujifilm support I can get on my desktop and the response time aren't bad. The support people I...

Jun 2021
||
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Manager

The primary individual from Fujifilm that I work with is good to me on a personal and professional...

Jun 2021
||
(0)
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Manager

I have recommended Synapse multiple times based on the fact that it is an Internet Explorer-based...

Jun 2021
||
(0)
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Manager

Over the next 12 months, I am hoping to eliminate some of my redundant switchover work with...

Jun 2021
||
(0)
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Manager

Even though the solution has morphed into the cloud, Fujifilm’s solution does everything that...

Jun 2021
||
(0)
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Manager

When I picked Fujifilm’s solution, it was based on an Internet Explorer platform, which everybody is...

Jun 2021
||
(0)
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Manager

The implementation of Synapse was a little delayed, but that was because everyone wanted to get on...

Jun 2021
||
(0)
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Analyst/Coordinator

We are still new to Synapse, so we will have the system for a while. It is doing well so far. I like...

Jun 2021
||
(0)
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Analyst/Coordinator

When patients have multiple exams, and I need to begin a study, I would like the solution to open...

Jun 2021
||
(0)
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Manager

I would tell others looking at Synapse on the cloud that it is easy. The cloud support team handles...

Jun 2021
||
(0)
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Director

Fujifilm is clear about their fees. We just have to ask questions to make sure that the fees are all...

Jun 2021
||
(0)
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Director

What I like most about Synapse is the stability. It is easy to use.

Jun 2021
||
(0)
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Director

The vendor could be communicating about new technology better to customers. They need to get the...

Jun 2021
||
(0)
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Director

I have gotten to know the vendor’s team really well, and that has proven to be very helpful. They...

Jun 2021
||
(0)
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Director

As a general rule, we have to go up the chain of command to get Fujifilm to respond to anything....

Jun 2021
||
(0)
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Director

We are having issues with our URL integration. Things are slow, and they aren't working right. I...

Jun 2021
||
(0)
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Director

If we are ever behind on updates, it is not because of a lack of trying. Fujifilm can't seem to get...

Jun 2021
||
(0)
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Director

During one of our upgrades, Fujifilm was really uncooperative. We had a lot of issues with that...

Jun 2021
||
(0)
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Director

We would probably still buy the system again, but it has been a while since we have looked, and...

Jun 2021
||
(0)
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Director

We have a good partnership with the vendor. They work with us when there is an issue. They plug in...

Jun 2021
||
(0)
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Director

Synapse is not nearly as good as our previous PACS. Synapse is not user friendly at all. We have to...

Jun 2021
||
(0)
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Director

Historically, Synapse has supported our needs. However, Synapse is not our organization's long-term...

Jun 2021
||
(0)
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Manager

Synapse has been a good PACS and has been stable for our team. We have a fairly small number of...

May 2021
||
(0)
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Manager

I can't say that Fujifilm is always proactive, but when we have a serious issue or an issue that...

May 2021
||
(0)
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Manager

Fujifilm can sometimes nickel-and-dime us. I think they have different support packages that range...

May 2021
||
(0)
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Manager

I don't know whether Fujifilm has had a lot of development or innovation over the past few years. We...

May 2021
||
(0)
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Manager

Synapse’s major strength has been accessibility. We have access through our EMR and through any one...

May 2021
||
(0)
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Manager

We want to have more control over our future path; we don’t necessarily agree with the path that...

May 2021
||
(0)
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COO

Synapse needs better development and testing before being rolled out to clients. One thing that...

Apr 2021
||
(0)
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COO

Synapse is a source of frustration. We have been with Fujifilm for several years, and we have never...

Apr 2021
||
(0)
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COO

I can get support if I reach out or open a ticket. Fujifilm calls me back. Having said that, I don't...

Apr 2021
||
(0)
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COO

The new product offerings for Synapse are very unstable in the clinical environment. They don't work...

Apr 2021
||
(0)
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COO

I feel like we are helping Fujifilm develop their product, but we have to pay for the system as...

Apr 2021
||
(0)
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Manager

We had a really rough rollout with Synapse. We were having multiple meetings every week because of...

Apr 2021
||
(0)
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Manager

There are things that were critical to us that it took Fujifilm over a year to fix, and we had to...

Apr 2021
||
(0)
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Manager

I would tell providers looking into Fujifilm to talk to industry peers that are using the same...

Apr 2021
||
(0)
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Analyst/Coordinator

From an end-user perspective, Synapse is pretty straightforward. I like it. Fujifilm has answered a...

Apr 2021
||
(0)
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Analyst/Coordinator

I would like to see improved logging capabilities and end-user support tools that would allow...

Apr 2021
||
(0)
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Analyst/Coordinator

Early on, the relationship that we had with Fujifilm was a bit different. We had a contract...

Apr 2021
||
(0)
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Analyst/Coordinator

Fujifilm’s technical services are usually really on point. When I call in, if I have an issue, I can...

Apr 2021
||
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Analyst/Coordinator

Fujifilm is going to be a part of our long-term plans just because there isn’t a product out there...

Apr 2021
||
(0)
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Manager

There are things we want that Fujifilm is going to be putting out in future releases. As of today,...

Mar 2021
||
(0)
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Manager

Synapse is really straightforward. We have had it for many years. We have now extended it to all of...

Mar 2021
||
(0)
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Director

I would definitely recommend the Fujifilm system. The product has been solid. We have had it for a...

Mar 2021
||
(0)
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Director

There are a couple of features we would like to see. We have to purchase a separate product from a...

Mar 2021
||
(0)
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Director

I think we will still be with Fujifilm a year from now. A year from now, we might have upgraded, and...

Mar 2021
||
(0)
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Director

With Synapse, executive involvement has never been a problem. I have never really gone to the vendor...

Mar 2021
||
(0)
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Director

We had a rough implementation, and I wish the vendor would have discounted me there. But other than...

Mar 2021
||
(0)
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Analyst/Coordinator

Fujifilm is moving toward server-based rendering, so we might not have to load client software on...

Feb 2021
||
(0)
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Analyst/Coordinator

We are too many versions behind with Synapse. That is not helping us as an organization. We have had...

Feb 2021
||
(0)
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Manager

The recent upgrades went very well. Our internal people trained me, and the training was pretty...

Feb 2021
||
(0)
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Manager

The only thing I don’t like about Synapse is there is a lot of clicking if users want to zoom in or...

Feb 2021
||
(0)
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Manager

We have a representative who comes out and works on our protocols and things like that. That person...

Feb 2021
||
(0)
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Analyst/Coordinator

I think that our satisfaction with Synapse will be better in a year. We share a data source with...

Jan 2021
||
(0)
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