Synapse Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
The biggest opportunities for product improvement are hanging protocols.
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Relationship
The biggest strengths of the vendor are their multi-institutional support and their speed.
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Relationship
We haven't had any significant problems with Synapse. Fujifilm’s product works as advertised, and...
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Relationship, Product
Synapse is a super solid, dependable product. It is very fast. It does everything we need and...
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Relationship, Operations
Fujifilm could take the lessons they have learned from their best and most successful partners and...
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Relationship
We have been a Fujifilm customer for about 20 years, and from my organization's perspective, the...
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Product
Synapse is a very good product if we fit the mold for what it provides. If our institution fits what...
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Product
Our radiology support coordinators use Synapse daily to move images, and they find it very...
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Loyalty
We are transitioning away from Synapse to another solution. Given the complexity of our PACS...
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Relationship, Product
The first reason I wouldn't buy Synapse again is mammography. We have tried Fujifilm's latest and...
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Operations
I would say that the vendor's training is just above the middle of the road, but that isn't the...
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Relationship
Things are going fine with Fujifilm. I don't have any concerns about the vendor. Fujifilm is pretty...
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Relationship, Product
Fujifilm has done well with their updates. They seem to be keeping up with delivering new technology....
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Relationship
Fujifilm definitely does a great job at keeping their promises. Fujifilm has a whole system set up...
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Product
We receive really good compliments on Synapse. However, Fujifilm isn’t quite moving as fast as other...
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Relationship
Fujifilm’s support is really great most of the time. We can get to who we need. However, their web...
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Product
Moving Synapse to the cloud was a project in the works for a long time. Right now, our radiology...
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Relationship
We have had a lot of Fuji leadership involvement. Fuji has bent over backwards to help us.
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Relationship, Value
With Fujifilm, it is all or nothing. Either they host everything, or we do.
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Operations
The main education that Fuji provides for each upgrade is an online training webinar. The content is...
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Product
The current Synapse version is mature; it works well. It integrates with most endpoints we use,...
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Relationship
Fuji’s support for cloud customers is lacking. My main dislike is the difficulty we have getting...
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Loyalty, Value
I think we would buy Synapse again. We like the PACS itself, not including all the cloud issues, and...
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Relationship
Fujifilm has been monitoring all of our systems, and they routinely pick things up and fix them...
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Relationship
Fujifilm strives really hard to keep their product current. We are pretty satisfied with the vendor....
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Relationship, Operations, Product
Fujifilm's radiology side has been a little challenging in terms of upgrades. We have had some bumps...
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Operations, Product
Synapse's interface could be a little easier to use.
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Product
Synapse should include medical image exchange. I don't really like the idea of having to go to a...
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Product
Fuji needs to expand the scope of their services. Imaging has expanded in the type of imaging and...
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Culture, Product
Synapse definitely works as promoted.
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Relationship, Product
Synapse has some functionalities that aren't quite up to par with the functionalities in newer...
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Loyalty
Synapse has been performing a lot better recently since we upgraded to the latest version on the...
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Operations
The users need the full training to get around in the system. If we asked the radiologists whether...
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Relationship
The support we get is not done in an exact time frame. When we have been with a product for so many...
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Product
The images are available. It is very rare that we don’t get an image or that it isn’t there. A lot...
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Loyalty
The vendor will tell us they are ready for something, but they actually aren’t ready. It takes a...
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Operations, Product
We did an upgrade, and it was a journey. We had had some problems, and we had decided to wait for...
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Culture, Product
From the radiologists' perspective, Synapse doesn't work as promoted. There are features that...
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Culture, Value
I would say our opinion on receiving our money’s worth for Synapse is probably low because we are...
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Relationship, Operations, Product
We had an upgrade scheduled a while ago that we actually had to roll back because it completely...
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Product
Most users never have to do anything with Synapse. The radiologists have problems when they come in...
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Loyalty
I would say that Synapse has helped with a lot of our integrations. Fujifilm's road map for new...
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Relationship
We have had some issues with Fujifilm's monitoring. They get alerts, but they wait for us to reach...
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Product
When Synapse works, it works well. It is quick. The techs love Synapse. Synapse works how they want...
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Culture, Relationship
I have mixed feelings about Fujifilm keeping their promises. We have had some issues, to say the...
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Product
The hanging protocols could be a little better in Synapse. I know that Fujifilm has worked on them,...
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Product
Our end users are so good, but it is an uphill battle with Synapse because there is a learning...
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Product
Synapse is heavily integrated with so many other systems. Every time we have problems, it is because...
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Culture
Fujifilm is very transparent and up front about what necessitates professional services. We pay for...
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Loyalty
I know Fujifilm’s road map, and we are looking forward to some of the stuff that is coming, but we...
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Relationship
I’m pretty happy with Fujifilm. Their support people are so helpful. They spend hours on phone calls...
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Culture, Relationship, Operations
I have spent much of my career owning and administering applications, and every application and bit...
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Operations, Product
Considering how bad one of the upgrades with Fujifilm was, the most recent upgrade was fantastic. We...
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Loyalty, Relationship
We are deploying Synapse across our organization. We went to do an RFI, and we didn't throw a wide...
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Culture, Operations
We had a miscommunication when we first migrated to Fujifilm's system. However, Fujifilm worked to...
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Operations
I have been pretty happy with Fujifilm's training. I have been using Synapse for years, so it is...
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Product
Overall, the PACS gets the job done. It lays things out in a way that is easy to understand and...
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Relationship
We use the Fujifilm help desk for support. There is some proactivity but not as much as I would like...
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Loyalty, Product
We have a lot of specialty readers that are more advanced tools and that use a lot of third-party...
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Loyalty
We are not moving forward with moving Fujifilm's solution to the cloud. We are in the middle of an...
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Culture, Value
There are a couple of things that the vendor has charged us for on the PACS and cardiovascular side....
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Loyalty
If we didn't have Synapse in place today and I had to make a decision, I don't think I would go with...
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Relationship, Operations
We have a hard time when Fujifilm puts something on their road map about when something is going to...
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Relationship
A pain point with Fujifilm’s upgrades is responsiveness to high-priority asks and engagement in...
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Product
Synapse has gotten a lot better, mainly due to improvements in the architecture of the radiologist...
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Product
We have been using a feature from Fujifilm called CommonView, which lets us connect with our...
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Relationship, Product
Fujifilm has spent very little time improving the administrative side of Synapse. For example, it is...
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Relationship, Operations, Product
Synapse is constantly evolving with new interfaces and features, but the vendor doesn't always...
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Culture, Relationship
Fujifilm will eventually get back to us, but they can take quite a while. If the issue is something...
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Operations
The training for Synapse is okay, but Fujifilm charges by the day, and while the trainers they send...
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Loyalty, Product
In one version, Fujifilm moved Synapse to a streaming product, and our radiologists hated it. The...
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Value
With Synapse, Fujifilm charges for everything now, even after-hours support or upgrade-related work....
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Culture, Value
All our upgrades and service things with Synapse are covered under one cost, and that is fine. The...
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Loyalty, Operations
We are considering leaving Synapse. The biggest problems we have are with the vendor's upgrades and...
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Relationship
In recent years, Fujifilm has really tried to support us. However, they have software engineering...
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Operations, Product
Fujifilm has a problem with rolling upgrades out smoothly. It always takes days or weeks to work out...
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Relationship
I am not really a fan of Fujifilm anymore. I have been frustrated with them. It isn't that they are...
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Loyalty, Product
It has been interesting to see Fujifilm’s product mature and change over the years in some good and...
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Product
As our radiologists spread out and are reading further and further away, we are seeing some issues...
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Relationship, Product
Fujifilm’s Viewer Extension (VX) client has helped a lot with the issues we see from radiologists...
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Loyalty, Product
One of the bigger challenges that we have in supporting Synapse is that it takes a lot of people...
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Product
Fujifilm's definition of downtime is that the PACS is completely unavailable. They don't consider...
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Loyalty
Our radiologists are very productive with Synapse, but the overarching reality is a bit more complex...
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Relationship
One real concern I have with Fujifilm is cybersecurity. Openness and transparency about the product...
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Loyalty, Product
With Synapse, we have a lot of different end users. We have radiologists and other clinicians who...
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Culture, Value
Fujifilm is actually pretty good at doing things at no additional charge. However, we have to do...
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Loyalty
We are going to be changing a lot of our architecture to have an enterprise solution, but I think we...
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Product
Overall, the Synapse system is pretty easy to manage. Some of the admin tools in Content Manager are...
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Relationship, Product
I don’t think that Fujifilm sends out status messages, so if they could send out status messages,...
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Product
With Synapse, we are always having to tweak little things that I feel we shouldn’t have to. For...
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Culture, Product
Overall, Synapse is a pretty good product. It is the only PACS I have worked with. At least with the...
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Value
Synapse is expensive. We have other hospitals that are on different PACS solutions, and when we have...
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Loyalty, Relationship
I would say that Fujifilm doesn't keep their promises. There have been a couple of things in the...
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Product
Overall, Synapse's base functionality is pretty good. Fujifilm has been a little slow with their AI...
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Loyalty, Product
Synapse's core functionalities are fairly stable. Fujifilm is looking to enhance the overall...
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Relationship, Operations
In general, Fujifilm's support does all right. We have been on the cutting edge of upgrades, so when...
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Operations
Fujifilm could work on programs or other forms to onboard new radiologists and other heavy users. I...
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Product
Fujifilm could try to find methods to improve some loading speeds. One thing I was dissatisfied with...
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Relationship, Operations
Fujifilm’s support team is impactful, and their implementation team is extremely friendly and...
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Product
Synapse matches up with most of our stuff pretty flawlessly. There is integration primarily with our...
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Operations, Product
Training new radiologists is difficult. Building reading protocols is especially complicated....
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Product, Value
We were able to solve a lot of problems with Synapse. It works the way it was described, and it...
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Relationship
It seems like we have a lot more issues with Synapse than other organizations have with their PACS....
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Product
On the customization of one of our folders in Synapse, we can’t filter by a certain column; that...
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Relationship
Fujifilm’s customer support is really responsive. Fujifilm is located in a different time zone than...
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Product
I have seen different PACS solutions, and Synapse is pretty simple and user-friendly. We can look at...
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Relationship, Product
Our overall experience with Fujifilm is pretty good. They used to have some performance issues, but...
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Loyalty
Fujifilm could improve Synapse with AI. I expect more AI in the future to be integrated as part of...
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Operations, Product
The biggest strength we have seen with Synapse is probably the ease of deployment. It is web based,...
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Value
Fujifilm does a good job of not charging us for every little thing. I think they realize that we are...
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Loyalty, Value
We are beginning to look at potential replacement options for Synapse. We would probably stick with...
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Loyalty
It is our fault that we haven't upgraded the system in a long time. I know that Fujifilm has made...
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Loyalty, Product
One of the things that we like about Synapse is that its reports are very straightforward and easy...
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Relationship
Fujifilm has gotten bigger, but there are still a lot of similar people who have been there for...
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Culture, Relationship, Value
As a longtime customer, I think Fuji does work with us on not charging for every little thing. Also,...
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Loyalty, Product
Fuji moved away from some benefits we had in the past with Synapse. That is an issue. Fuji has...
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Product
We struggle a lot with Synapse. There is a major flaw with the version we are on. When a user logs...
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Relationship
I have been working with Fuji for a long time, and I don’t call unless I really need them. I have...
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Operations
Fuji’s implementation services and on-site support have been pretty great. Fuji actually has regular...
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Loyalty, Relationship
Fuji does not keep their promises with the development and the new features and their promises that...
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Loyalty
We will have to do another big upgrade of Synapse in the future. I wonder whether Fuji is going to...
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Operations, Product
We have had some really bad experiences over the last few years with upgrades and support, and...
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Relationship
Fujifilm's support tools for the system are outstanding. Anyone on my team can get into Synapse and...
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Relationship
Fujifilm has never told me that they were going to do something and then not done it. Fujifilm is...
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Relationship
The support line for Synapse is just not very helpful. We can get ahold of someone fairly quickly,...
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Loyalty, Value
Synapse is fairly user-friendly. We can view images just fine. However, we are currently using a...
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Relationship
Fujifilm’s executive involvement is a lot like the executive involvement in other places. They give...
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Product
It is helpful that Fujifilm has several different software pieces. We are using a Synapse...
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Culture, Value
I wouldn't say Fujifilm avoids charging for everything. We have had some situations where we have...
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Operations
We were pretty happy with Fujifilm with the recent upgrade. They sent some folks out to do some...
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Value
We are relatively happy with Synapse’s tangible outcomes, but it is not perfect. We are pretty happy...
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Relationship, Product
Receiving new technology from Fujifilm depends on the product. It seems like some of Fujifilm’s...
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Relationship
I don't remember a lack of proactive service being a huge issue with Fujifilm, but we have had a few...
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Product
Our radiologists are pretty happy with Synapse. I don't hear too many complaints about functionality...
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Relationship
Overall, Fujifilm keeps their promises, but we have had some delays. With Synapse, there is a bit of...
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Culture, Value
We have had some issues with Fujifilm charging us for things that we couldn't see or weren't...
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Relationship, Operations
Synapse is pretty easy to use. Fujifilm has also been very good at being proactive with us.
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Operations
Our radiologists love Synapse. They have had it for so long, so they are comfortable with what it...
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Product
My only complaint with Fujifilm and Synapse is that our upgrades sometimes take a long time.
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Product
There are some things in mammography with AI-type reconstructions that I'm not sure that we can...
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Culture, Value
Fujifilm doesn't nickel-and-dime us, but there are always some components that aren't part of our...
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Operations
I have worked a lot with Fujifilm's trainers before, and their trainers are pretty much on point.
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Loyalty, Product
The function of any PACS solution is to view images and get a report out, and Synapse does that....
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Relationship
We have some alerts set up with Fujifilm, so sometimes they may catch something before we do. We...
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Product
I have been using Synapse for many years, so I know all the ins and outs and everything. I feel like...
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Operations, Product
Synapse is easy to use, train people on, and customize. The system is versatile and intuitive. End...
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Relationship
Fujifilm's support documentation is good. Their help guides with the latest releases have had a ton...
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Product
One thing in Synapse that could be improved is the ability to easily pull any type of report out of...
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Operations
As an implementation team and in Fujifilm's project management, they are not all on the same page...
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Relationship, Product
I love how granular we can get with our support of the Synapse system. It is a very standard...
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Product
The Synapse user interface could use an overhaul. There are multiple windows needed to access things...
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Culture, Value
Fujifilm does not avoid charging for every little thing. There are a lot of dependencies for any new...
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Loyalty, Relationship
Fujifilm has been good to work with, but there are some areas where they are lacking at times....
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Loyalty, Relationship, Operations
Unfortunately, our PACS move is ingrained in my head. I remember it very well because it was...
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Relationship
The people at Fujifilm, like the trainers, are very involved.
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Product
Sometimes there are unexpected instances of downtime with Synapse, and those cause a lot of...
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Loyalty
We are sticking with Synapse; everything is good. But our informatics team is exploring other...
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Loyalty
We are pretty happy with the PACS application. I don't see us moving away from Fujifilm anytime soon....
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Culture, Value
Fujifilm tends to add on charges because we are a difficult customer. We don't like doing things...
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Loyalty
With Fujifilm, we haven't really had any negative experiences. We are actually looking into an...
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Product
Synapse is solid and gets the job done. It has an easy user interface and an easy admin interface....
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Relationship
Fujifilm has gone out of their way to help us with our complex integration, so they are a good...
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Loyalty
I think my satisfaction with Synapse will go down when we have a cloud upgrade because the issues we...
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Culture, Value
Fujifilm is pretty up front, and they don't nickel-and-dime us. Their product may not be cheap, but...
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Loyalty, Product
I would like to see better hanging protocol configurations in Synapse. The hanging protocols are...
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Product
Synapse is easy to use. It definitely does its job. Synapse is a decent PACS. It is very fast.
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Loyalty, Relationship
We haven't had any recent upgrades for Synapse. We are getting ready to start a big upgrade that is...
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Loyalty, Value
Fujifilm charges us for every interface we need, and it seems like every little thing we do with...
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