Synapse
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Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Manager

Fujifilm has changed their back-end systems, but they have kept the PACS client itself horizontal...

Jun 2022
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Manager

Fujifilm has failed to deliver some of the functionality that other PACS can offer, such as a more...

Jun 2022
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VP/Other Executive

One thing that Fujifilm could improve is the storage visibility within the product. As it is now,...

Jun 2022
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Director

The vendor has really good end-user training. We use that to train our radiologists directly, but...

Jun 2022
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Director

The vendor is behind in offering support for modern web browsers. For example, we are still using...

Jun 2022
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Director

The vendor comes out with pretty good functionalities as they upgrade the system.

Jun 2022
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Director

The vendor's support team closes tickets before they confirm resolutions. The support people don't...

Jun 2022
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Director

The vendor is very proactive because they have a system tied into Synapse that alerts them of...

Jun 2022
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Manager

With our current version of the system, we can store tomosynthesis files but can't read them. We...

May 2022
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Manager

I have regular meetings with the vendor, and project managers are usually involved. Even if I have a...

May 2022
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Manager

The vendor has delivered everything they said they were going to deliver. They have been with us...

May 2022
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Manager

Fuji has actually improved their support quite a bit since the beginning of our time with them. We...

May 2022
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Manager

Once I train the radiologists for a month or so, the ease of use is good. If radiologists haven't...

May 2022
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Manager

The training for the product is usually remote, so we would like more on-site training and local...

May 2022
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Manager

Hands down, Fuji avoids charging for every little thing. For example, I recently needed a basic...

May 2022
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Manager

I am neutral about recommending Synapse to others.

Apr 2022
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Director

The product is what it is. It works well, and our physicians and techs that are using the product...

Mar 2022
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Director

Our personal sales and account representatives work with us fairly well. The vendor is also good...

Mar 2022
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Director

When we changed our radiology business model, we had to redo the integration pieces as well as the...

Mar 2022
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Director

Synapse is a basic product that gets the job done, and it is very customizable in terms of...

Mar 2022
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Director

Fuji's support is top notch. The vendor has a lot of the same folks that have been there for years...

Mar 2022
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Director

The vendor is exemplary in dealing with anything and bringing everything on time and the way we need...

Feb 2022
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Director

I don’t know that we are getting a lot of training from the vendor, but most of our staff just know...

Feb 2022
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Director

The system is well integrated, and it allows us to click a button and hook into some of our other...

Feb 2022
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Director

We have different talks with the vendor about their different road maps, and they get us to the...

Feb 2022
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Director

The vendor has been tremendous for us. There are very few negative things that I could even say; I...

Feb 2022
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Director

Fujifilm’s transition from the older platform to a newer one has been difficult. They did a complete...

Feb 2022
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Director

I don’t think our satisfaction with Fujifilm will change in the next year. That is a lot harder to...

Feb 2022
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Director

With Fujifilm, we have always struggled with the issues and concerns that we have run into during...

Feb 2022
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Director

I have ready access to the executives at Fujifilm when something is not going as anticipated. When...

Feb 2022
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Director

The vendor's training is weak, but that is an area where they are trying to improve. They are...

Feb 2022
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Director

Synapse is highly integrated with our EMR, and that is bringing some complexities to the table. The...

Feb 2022
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Manager

I had always heard good things about Fujifilm, and after using their product, I must say that...

Feb 2022
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Manager

I don't want to solely blame our issues on Fujifilm because the issues we have are not really their...

Feb 2022
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Manager

There was a lot of dissatisfaction around the implementation. The resources and training didn't seem...

Feb 2022
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Manager

Fujifilm tells us that even if there is a standard naming convention, we can work around it, but...

Feb 2022
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Manager

We don't have a lot of integration. We do have HL7 integration with Fujifilm’s product and whatnot,...

Feb 2022
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Manager

There is one component that is problematic for us within Fujifilm's system. When we send reports to...

Feb 2022
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Manager

Sometimes we get a response from Fujifilm’s support team. If we call, we might get the right person,...

Feb 2022
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Analyst/Coordinator

With each upgrade, we seem to lose more and more access to log files. That has been a big complaint....

Feb 2022
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Manager

I wanted to strangle everybody when we went live, but the Synapse system is actually coming around...

Jan 2022
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Manager

Fujifilm is going to integrate their cardiovascular system into the rest of their platform. That is...

Jan 2022
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Manager

A couple of years ago, we started to notice that the vendor's service was waning. However, in the...

Jan 2022
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Manager

We end up telling the vendor a lot of our problems instead of the vendor coming to us with solutions...

Jan 2022
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Manager

We love Fuji; they are pretty good. Their main issue is that they need to patch their system. They...

Jan 2022
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Manager

If Fujifilm tells us that a new version will be out next year, we can always count on it being...

Jan 2022
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Analyst/Coordinator

Once users are familiar with the Synapse radiology PACS, the application is easy to use. We are...

Jan 2022
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Analyst/Coordinator

The training for Synapse is adequate, and the technical support is very good; I am happy with it. I...

Jan 2022
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Analyst/Coordinator

There are some pain points and bugs in Synapse that we are still working through with Fuji. I have...

Jan 2022
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Analyst/Coordinator

Fuji has a lot of great engineers. Like many businesses right now, the engineers are overworked, and...

Jan 2022
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Analyst/Coordinator

Fuji’s organizational structure is thinning out their resources and not giving their staff enough...

Jan 2022
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Analyst/Coordinator

Fuji's cloud services for Synapse aren't turning out to be as great as touted. When I think of the...

Jan 2022
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VP/Other Executive

We don’t have many issues with the product. Before, when our team would call in, getting a response...

Jan 2022
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VP/Other Executive

The product’s most redeeming trait is its flexibility. However, one big constant I have gotten from...

Jan 2022
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Director

After a recent upgrade, the product hasn't looked very different from a technology perspective....

Jan 2022
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Manager

The biggest strength of the product was the nonunique database where we could have patients with the...

Jan 2022
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Manager

The PACS solution was first installed here as multiple separate databases, and the vendor's latest...

Jan 2022
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Manager

We have a unique relationship with Fuji. We took a chance by moving to Fuji, and we aren't sorry for...

Jan 2022
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Manager

Fujifilm doesn't really provide much in the way of initial and ongoing training for administrators....

Jan 2022
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VP/Other Executive

The product is not the best, but I would buy it again. There are no surprises with charges. We still...

Jan 2022
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VP/Other Executive

Fujifilm is not proactive. They are a reactive company. There are a lot of AI products and things...

Jan 2022
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VP/Other Executive

Fujifilm has strong leadership and a good culture. I really appreciate the honesty and integrity of...

Jan 2022
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VP/Other Executive

Fujifilm helped us to get the workflows for one of our star organizations working properly and...

Jan 2022
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VP/Other Executive

I have very good relationships with Fujifilm, but things do come up, like COVID-19, and some things...

Jan 2022
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VP/Other Executive

Our first deployment of Synapse did not go well, but once we got going, the vendor really stepped up...

Jan 2022
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Director

Fuji hasn't provided information about what has been in development year in and year out. The...

Jan 2022
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Manager

Overall, Synapse is a good product. The user interface is fairly straightforward and simple for...

Jan 2022
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Manager

Fujifilm could improve the web-based application. We are doing the upgrade and hope that will help...

Jan 2022
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Manager

Fujifilm is a good company that does a good job, but like a lot of companies now, Fujifilm's support...

Jan 2022
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Manager

PACS are complex. Every healthcare system uses Synapse. Radiologists use it in a very specific way....

Jan 2022
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Manager

We did the big upgrade for Synapse, and it was a debacle because they had some issues. We are still...

Jan 2022
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Manager

I wish that Fuji had more robust software testing. We did the upgrade, and there was a bug. We still...

Jan 2022
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Manager

One of the challenges with Fuji is that the sales team, development team, and finance team are three...

Jan 2022
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Manager

We have had to work hard at our facility to schedule meetings with the Fuji sales team and pull in...

Jan 2022
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Manager

The biggest issue we have been struggling with is a lack of a unique identifying number across...

Jan 2022
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Manager

The one thing that I would like to see the vendor improve about the system would be to have more...

Jan 2022
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Manager

I have never had to get the vendor's executives involved. I have an executive salesperson who I...

Jan 2022
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Manager

The vendor has a new product that is an all-encompassing, enterprise-level PACS. It can handle any...

Jan 2022
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Manager

My favorite thing about Synapse is that it has one workstation that is integrated into everything,...

Jan 2022
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Manager

We have worked with Fujifilm a lot over the years. I have worked with other vendors that aren't as...

Jan 2022
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Manager

When we moved to a different version of Synapse, we had a lot of Fujifilm people on site doing...

Jan 2022
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Manager

Synapse's stability is pretty phenomenal. We have had hiccups and issues with it over the years, but...

Jan 2022
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VP/Other Executive

I think Synapse has solid architecture, and we have a pretty solid support team. However,...

Jan 2022
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VP/Other Executive

Fujifilm’s rollout timelines are notoriously inaccurate. If they say they will have an upgrade ready...

Jan 2022
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VP/Other Executive

Fujifilm hasn’t delivered the repair or patch that would get us 100% on the version we need to be...

Jan 2022
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VP/Other Executive

Synapse has been an easy product to install, configure, and expand. It has been an easy product for...

Jan 2022
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VP/Other Executive

Synapse is a product that Fujifilm works to integrate further into other systems. They have better...

Jan 2022
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CTO

We really enjoy Synapse. It is serving as our primary PACS. Our favorite thing about it is the...

Jan 2022
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CTO

We wish Synapse were native to the cloud and much more expandable. The system cannot expand to our...

Jan 2022
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Manager

Since Fuji changed their support structure, we have had a point of contact there. It is very easy to...

Dec 2021
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Manager

One issue delayed our go-live and even the kickoff of the upgrade project. There was a new cost that...

Dec 2021
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Manager

For the current version that we are on, everything is working as designed, and our database is...

Dec 2021
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VP/Other Executive

Synapse is better than another vendor's cardiology system, but it is still slow. I think that...

Dec 2021
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VP/Other Executive

We don't mind working with Fujifilm's people once we get to them, but we get very frustrated about...

Dec 2021
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Manager

Upgrading the system was paused due to some surges in COVID-19. The product has had no real...

Nov 2021
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Manager

We saw a dip with Fujifilm over the past few years in regard to our partnership. I have been vocal...

Nov 2021
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Manager

We really wanted to make sure we were keeping up with the system's version releases. We are in the...

Nov 2021
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Manager

We had some concerns with the vendor's support and timeliness for a while, and we really struggled...

Nov 2021
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Manager

The vendor has avoided nickel-and-diming. There have been some unusual scenarios that the vendor has...

Nov 2021
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Manager

We would buy the new version of Synapse, but we wouldn't buy the current version again because we...

Nov 2021
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Manager

Synapse is a system that users generally like because of how intuitive it is. The system is easy to...

Nov 2021
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Director

We have decided not to continue with Synapse. It is a really expensive system and is about seven...

Nov 2021
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Director

I like that we did not have to use a RIS when using Synapse. We could do everything in the PACS;...

Nov 2021
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CIO

Fuji has a good PACS, but they can't ever see the big picture. Fuji is focused on modular products,...

Oct 2021
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CIO

It feels like Fuji is always in our face trying to sell us something, but once we sign, we don't...

Oct 2021
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CIO

Fuji is one of those companies that has a good PACS, but they get in their own way and are stepping...

Oct 2021
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CIO

I am not sure what the future holds for Fuji, but at the end of our contract, we may revisit how we...

Oct 2021
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VP/Other Executive

If I were to evaluate products in the marketplace, I would definitely dig a little deeper into...

Oct 2021
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VP/Other Executive

My radiologists feel that the product's speed and ease of use are acceptable. There are some...

Oct 2021
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VP/Other Executive

I like that I get the same experience with the solution at home as I do in the hospital. The remote...

Oct 2021
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VP/Other Executive

The solution's worklists are rudimentary compared to their competitors'. There are much more...

Oct 2021
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Manager

The product is truly web based, and we can access it by typing in an address on a browser in our...

Sep 2021
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Manager

The vendor still offers an older thick client. They have a web-based client, and they also offer a...

Sep 2021
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Manager

The product is pretty cheap. We pay for a study volume license. The vendor doesn’t tend to...

Sep 2021
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VP/Other Executive

The reformatting workflow in Synapse is messy. It seems like the system's quality was poor for its...

Sep 2021
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VP/Other Executive

The solution has been great for accessing studies from home when we are building conferences or...

Sep 2021
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Director

We are not allowed to use Fujifilm's best practices for security reasons, so we have not gotten to...

Sep 2021
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Director

We do URL integration with our EMRs. We are really happy with that; it is extremely reliable.

Sep 2021
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Director

I would like to see Synapse have more bolt-ons. The Fujifilm platform that we are on right now is...

Sep 2021
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Director

Our doctors really like Fujifilm's software. It works for them. They don’t like it when it doesn’t...

Sep 2021
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Director

Fujifilm is a little bit expensive. We don’t want to go cheap because then we sacrifice quality....

Aug 2021
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Director

Fujifilm’s customer service is pretty good in terms of reaching them when we need them. The support...

Aug 2021
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Director

We like Synapse. It works for us. Fujifilm has their own server that is all secured. Fujifilm has...

Aug 2021
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Manager

Fujifilm has really pushed Synapse Mobility as an add-on to their PACS, and that is interesting...

Aug 2021
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Manager

We have had discussions with Fujifilm about the cloud. From what they tell us, it seems like they...

Aug 2021
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Manager

The support is not great or stellar; it is just okay. If we stay on top of Fujifilm and keep pushing...

Aug 2021
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Manager

We heard a lot of hype and promises about what v.5 was going to do for us. We heard about the...

Aug 2021
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Manager

We recently went through some remote training for our upgrade. It was okay, but I felt like Fujifilm...

Aug 2021
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Manager

We don't feel like Fujifilm does a lot to help us integrate Synapse with other third-party...

Aug 2021
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Manager

We would really like to hear more from Fujifilm when it comes to their road map around AI. We know...

Aug 2021
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Manager

With the negotiated contract, we don't incur any extra charges or fees.

Aug 2021
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Manager

Synapse wasn't hard to learn how to use, but I wish the system had a right-click option that allowed...

Aug 2021
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Manager

We have had a couple of in-person meetings with the vendor's sales team, the support people, and the...

Aug 2021
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Manager

Documentation and sharing of information are the big issues. The sharing of information is...

Jul 2021
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Manager

I have experience with many other PACS solutions throughout the industry. Synapse has flexibility,...

Jul 2021
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Manager

Synapse is a great product; it just needs better support. The support is typical of what everybody...

Jul 2021
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Manager

Fujifilm was very fair when it came to understanding that we were all facing a crisis during the...

Jul 2021
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Manager

I like the product’s ease of use. It is similar to the industry standard, so it is not overly...

Jul 2021
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Director

Fujifilm hasn’t really promised us anything, and we haven't asked for anything. I don't have any...

Jul 2021
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Director

I haven't had any training with Fujifilm for a long time. Their training in the past has been decent....

Jul 2021
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Director

We are on an older version of Synapse, and I don’t know what all the new versions offer. On the...

Jul 2021
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Manager

We would look at other products before we purchased Synapse again because we have had a lot of...

Jul 2021
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Manager

Fujifilm’s support is pretty good. The support people are usually on top of things pretty quickly....

Jul 2021
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Manager

Synapse is a fairly flexible system to work with in terms of getting what we need. Generally,...

Jul 2021
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Manager

Fujifilm could improve the scrolling for the radiologists. The scrolling is slow and it skips....

Jul 2021
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Director

The product’s major strengths are scalability and cloud services technology. Fujifilm has done a...

Jul 2021
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Director

We have a lot of experience over a long period of time with Fujifilm, so my overall view is very...

Jul 2021
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Director

As far as things that could be improved goes, the only thing that we are always going to say is...

Jul 2021
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Director

I am very happy with Fujifilm's support. When I am working with the support people for Synapse, I...

Jul 2021
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Director

Fujifilm pushed out some things that weren't quite ready, so we are partially on the old system and...

Jul 2021
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Director

Synapse still isn't really comfortable for us. We haven't really had any on-site training. I don't...

Jul 2021
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Director

Synapse's recent upgrades have made it a little bit more difficult for our PACS administrators to...

Jul 2021
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Director

Synapse has a certain option that requires a separate keypad. I would like to see that cost be...

Jul 2021
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Director

Fujifilm does a good job of responding to downtime issues and major problems. Their service isn't...

Jul 2021
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Director

Synapse drives so much in our organization. Everyone is dependent on it now. The solution has become...

Jul 2021
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Manager

Fujifilm creates an environment where everyone is surprised by how easy things are. I love how the...

Jul 2021
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Manager

We haven't had a lot of training on the system. That has been a little disappointing. The vendor has...

Jul 2021
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Manager

Fujifilm did a pretty good job of understanding what we were doing and getting their product to do...

Jul 2021
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Manager

The response time that we see from the vendor's support is very good. Their staff members are...

Jul 2021
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Manager

Synapse has great administrative tools. We can get excellent reports from them, and we have a lot of...

Jul 2021
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Analyst/Coordinator

I like that Synapse has administrative tools that are available to us. The way that we design some...

Jul 2021
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Analyst/Coordinator

Sometimes, I find that Fujifilm has to rush to resolve issues that haven't been fixed to my...

Jul 2021
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Analyst/Coordinator

Fujifilm recently changed the way that admins review things in the system. They have a whitelisting...

Jul 2021
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Manager

The vendor's support is very good. I usually get a response from them immediately when I have a...

Jun 2021
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Manager

Once we got the system's contract set up, the vendor didn't nickel-and-dime us. Our contract is very...

Jun 2021
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Manager

Overall, I am happy with Fuji. Fuji does some things pretty well, and I am happy with those things,...

Jun 2021
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Manager

We are considering leaving Synapse because of the radiologists' experiences. They were happy with...

Jun 2021
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Manager

Synapse is one of the best PACS systems out there. We have had some issues with it in the past, but...

Jun 2021
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