Synapse Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Culture, Relationship

The PACS has a lot of potential. But we were sold a dream that has yet to become a reality. Most...

Apr 2024
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Manager

Loyalty, Relationship

I do appreciate the vendor's willingness to improve; that willingness isn't seen with all vendors....

Apr 2024
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Manager

Loyalty, Relationship, Operations, Product

We did a Fujifilm upgrade a while back that was a bit bumpy. In the middle of the upgrade, Fujifilm...

Apr 2024
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Manager

Relationship

I appreciate that Fujifilm is trying to improve. They are actively working on things, and their...

Apr 2024
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Manager

Loyalty, Product

When we upgraded, some of the information overlays in the system became smoother and a little more...

Apr 2024
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Manager

Product

For our next upgrade, I would tell Fujifilm to give us a little more heads up on how long things...

Apr 2024
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Director

Relationship, Operations, Product

Every Fujifilm upgrade has been painful. There are times when we are doing upgrades and I just want...

Mar 2024
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Director

Product

Fujifilm is keeping up with technology. We have some vendor neutral archives that are set up with...

Mar 2024
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Director

Relationship, Operations, Product

Fujifilm has had problems with their internal upgrade path that we have no control over. At some...

Mar 2024
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Director

Relationship

I know Fujifilm’s phone and web support is good because I have people close enough to it.

Mar 2024
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Director

Relationship, Operations, Product

I don't deal with Fujifilm’s executives. Years ago, we were doing a Synapse upgrade, and we were...

Mar 2024
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Manager

Loyalty

I would buy Synapse again, but we probably won't have Synapse in the future. We have had it for so...

Mar 2024
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Manager

Operations

A lot of vendors don't really do a ton of training, but Fujifilm actually does a really good job...

Mar 2024
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Manager

Relationship, Product

Fujifilm isn't necessarily proactive all the time, but they are proactive sometimes. The system is...

Mar 2024
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Manager

Operations

Fujifilm's initial and ongoing training have been very good. Fujifilm has been very helpful with the...

Mar 2024
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Manager

Product

Our experience has been good. Everything has been operational. We have had no unplanned downtime....

Feb 2024
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Manager

Loyalty

We are eagerly awaiting the upgrade to Synapse v.7.4, which is a combination of Synapse v.4 and...

Feb 2024
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Manager

Culture, Value

Synapse does charge us. We have a service contract, but of course, we can't do everything from nine...

Feb 2024
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Manager

Relationship, Product

There have been some issues and limitations in very small unique use cases as far as...

Feb 2024
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Manager

Operations

Fujifilm has weekly training for Synapse that I have been a part of.

Feb 2024
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Manager

Product

Synapse serves our purposes because we are enterprise-wide. Synapse runs off the main server, so it...

Feb 2024
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Manager

Relationship, Product

We have had some issues with Fujifilm. They don’t keep all their promises, and our doctors get...

Feb 2024
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Manager

Operations

There is a lot of stuff that I'm still cleaning up in Synapse that probably should have been fixed...

Dec 2023
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Manager

Culture

Fujifilm’s executives are great, but only when the contract is close to needing to be renewed and...

Dec 2023
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Manager

Value

For the most part, Fujifilm is pretty good, but it seems like anytime we are working on a project...

Dec 2023
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Director

Operations

Fujifilm doesn't really have anything in terms of training, but they do a lot of hands-on training...

Dec 2023
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Director

Product

Synapse has a lot of interoperability built in, and that is nice. We have one dashboard that we can...

Dec 2023
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Director

Product

Fujifilm has made some improvements to their product, but our doctors are old school, so they like...

Dec 2023
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Director

Relationship, Product

Fujifilm does a pretty good job of being proactive. Synapse has some built-in functionality and...

Dec 2023
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Manager

Product

Synapse is easy to use in administration. It is a web-based interface, and everything is pretty much...

Dec 2023
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Manager

Relationship

I like the support Fujifilm offers. We can get a resolution pretty quickly if we have a problem or...

Dec 2023
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Manager

Product

I would suggest that the vendor improve the options for changing the data source. It used to be...

Dec 2023
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Manager

Operations

We would like better training for some of the support personnel from Fujifilm.

Dec 2023
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Manager

Relationship, Operations

Due to a number of upgrades, Fujifilm has stretched themselves really thin, and the vendor hasn't...

Dec 2023
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Manager

Product

I really like the product itself. There are a lot of good things about it. I have worked with...

Dec 2023
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Manager

Product, Value

With the interfaces between Fujifilm's radiology and cardiology platforms now being identical, they...

Dec 2023
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Manager

Relationship

Our account executives have been involved quite a bit because we have so many of their overall...

Dec 2023
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Manager

Product

I would like to see improvements to the vendor's integrated 3D tools. Those are currently separate.

Dec 2023
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Manager

Loyalty

We are doing some projects with Fujifilm, and we are seeing that we need to do some additional...

Nov 2023
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Manager

Relationship

Fujifilm’s 24/7 support is a lifesaver. Other vendors’ support only has a limited time frame, so it...

Nov 2023
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Director

Relationship, Product

Synapse has worked well for us, and the technology in the solution is advancing well. Fujifilm is...

Nov 2023
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Director

Relationship

Fujifilm can sustain their support model, and their people have expertise. There are times when...

Nov 2023
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Director

Relationship, Product

The integrity of the system is in constant question. Fuji relies on their customer base to serve as...

Nov 2023
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Manager

Culture, Relationship

Fuji is a little slow to get their promises taken care of, but they do keep their promises with us.

Nov 2023
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Manager

Operations, Product

One of the upgrades we did was really bad. It took way too long, and it caused us problems with our...

Nov 2023
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Director

Loyalty, Product

Fujifilm is the most prominently positioned to be a healthy choice for cloud strategies. There were...

Nov 2023
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CIO

Product

I'm not a big user of Fujifilm's Synapse. It is our radiology PACS solution, and we have had it for...

Oct 2023
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CIO

Relationship

I have never had to call Fujifilm myself; my employees have never escalated things to me, so I know...

Oct 2023
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Manager

Product

Our last upgrade with Fujifilm was rough, but things are going well now. Fujifilm has been good....

Oct 2023
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CNIO

Culture, Relationship

With Synapse, Fujifilm was gracious and gave us some free training. They have been good to work...

Oct 2023
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CNIO

Operations

There have been some challenges with our upgrades in terms of timelines, communication, and...

Oct 2023
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VP/Other Executive

Culture, Loyalty

We have full intentions to extend, as long as Fujifilm’s offer on the maintenance agreement side...

Oct 2023
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VP/Other Executive

Relationship

When we call Fujifilm’s support team, it would be nice to connect to a person who can help us...

Oct 2023
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Manager

Product, Product, Product

I found a bug in the product a long time ago. The product would not record certain things that the...

Oct 2023
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Manager

Product, Product, Product

The product is fairly stable. The vendor has added some bells and whistles, but I haven’t seen any...

Oct 2023
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Manager

Relationship, Relationship, Relationship

When we call a tech person, if the issue is a known issue, then the service is okay. But if the...

Oct 2023
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Manager

Loyalty, Loyalty, Loyalty, Product, Product, Product

The vendor is not forcing us to upgrade, but they have done some lazy programming, and they are...

Oct 2023
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Manager

Product, Product, Product

The vendor has done a lot on the front end for the radiologists. But the administrative part is...

Oct 2023
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Manager

Relationship

Fujifilm’s support is pretty good, and they have good alerts that keep us in the know on things such...

Sep 2023
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Manager

Loyalty

I would most likely buy Synapse again; however, I haven't looked at anything new from a PACS...

Sep 2023
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Manager

Value

When we have to onboard sites onto our systems, in the Fujifilm world, it does feel like they are...

Sep 2023
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Manager

Product

Synapse is pretty problem free. We have had the product for a long time and the number of major...

Sep 2023
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Manager

Relationship, Product

Fujifilm could improve their integration with Microsoft and how that affects the way the viewer...

Sep 2023
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Manager

Value

Fujifilm’s charges have gotten worse over the years. Fujifilm has moved more in the wrong direction;...

Sep 2023
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Manager

Value

Fujifilm has a good vision, but their pricing is a little expensive. The maintenance costs for...

Sep 2023
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Manager

Relationship, Product

We have had Synapse for so long, but the product hasn't really changed. Fujifilm makes it hard for a...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

I'm having a hard time coming up with things Fujifilm does well right now. A bit ago, I could have...

Sep 2023
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Analyst/Coordinator

Operations, Product

Previously, I would have bought Synapse again, but currently, I would not. That opinion is based on...

Sep 2023
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Manager

Culture, Value

Fujifilm finds creative ways to charge us for some additional things.

Sep 2023
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Manager

Culture

Synapse's biggest strengths are that it is web based, easy to deploy, and not a license-based model....

Sep 2023
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Manager

Product

Synapse’s biggest strength is a feature called CommonView; that feature allows us to have patients...

Sep 2023
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Manager

Product

Synapse is fine. Fujifilm’s team could make improvements. We want to do an upgrade, and we are...

Sep 2023
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Manager

Relationship

We have a really good service team from the vendor. We have worked with the team for a long time....

Sep 2023
||
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Manager

Product

I would like Fujifilm to improve Synapse’s image exchange or DICOM transfer capabilities and the...

Aug 2023
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Manager

Product

We recently did an upgrade with our speech recognition tool, and the integration between that tool...

Aug 2023
||
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Analyst/Coordinator

Culture, Relationship

There have been some miscommunications with Fujifilm. Some things have been said over the years, but...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Synapse is pretty user friendly, and people can find their way around with minimal training. The...

Aug 2023
||
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Analyst/Coordinator

Product

One thing that has been the biggest draw or benefit for us is the ease of accessing other Synapse...

Aug 2023
||
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Analyst/Coordinator

Relationship

Fujifilm could improve their technical support. We typically know more than the people answering the...

Aug 2023
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Analyst/Coordinator

Loyalty

With the upgrade we are working on right now, there are some cool features and things. If we get...

Aug 2023
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Manager

Product

The strengths of Synapse are its reliability, functionality, and speed. The product is excellent....

Aug 2023
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Manager

Relationship

Fujifilm’s customer service team is spot on and available 24 hours a day, so we have had no problems...

Aug 2023
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Manager

Loyalty

We are only going to be using Fujifilm’s product for a little while longer because we are switching...

Aug 2023
||
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Analyst/Coordinator

Loyalty

Our previous version of Synapse was better than our newer version. The difference is not huge, but...

Jul 2023
||
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Analyst/Coordinator

Relationship, Value

We would like Fujifilm to have regular check-ins with us as a client. I don't have any regular...

Jul 2023
||
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Analyst/Coordinator

Culture, Loyalty, Product

One big issue is that the version of Synapse that we have was tied to Internet Explorer. Now that...

Jul 2023
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Analyst/Coordinator

Relationship

We have had interactions with specific people from Fujifilm who have been really excellent. There...

Jul 2023
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Manager

Operations

The vendor’s implementation and project engineers were very knowledgeable and good to work with.

Jun 2023
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Manager

Relationship, Product

The vendor is not very open about the changes they make to Synapse. For example, they changed an...

Jun 2023
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Manager

Relationship

We report key issues that Fujifilm promises to fix or change, but it takes years for those changes...

Jun 2023
||
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Manager

Relationship, Product

Fujifilm doesn't have a good list of expected issues or even a complete list of things that have...

Jun 2023
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Manager

Product

When we do tests, we try to test for standardized workflows. For example, we can have a private...

Jun 2023
||
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Manager

Operations, Product

When we implement new versions of the system, there are some things that don't come over. We want to...

Jun 2023
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Manager

Operations, Value

Fujifilm does good training. They charge for it, but we consider that price an acceptable amount of...

Jun 2023
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Manager

Culture, Product

Synapse v.5 has been disappointing for radiologists. They don't feel the system has taken a step...

Jun 2023
||
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Manager

Culture

We were told by the Fujifilm salespeople that we would get a lot of added functionalities in the...

Jun 2023
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Manager

Operations

The project manager for our implementation was bad and unresponsive. That started us off on the...

Jun 2023
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(0)
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Manager

Relationship, Operations

The vendor's support is hit and miss, but it does feel like things are getting better, and most...

Jun 2023
||
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Manager

Relationship

We get strong support from the high-level engineers; they are great. We feel like they are...

Jun 2023
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Manager

Operations, Product

I would like to see a better workflow, and I hear the same from our radiologists. We feel like Fuji...

Jun 2023
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Manager

Operations

The last training session we had from Fujifilm was fantastic. We had on-site training, and that hit...

Jun 2023
||
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Manager

Culture, Value

Fujifilm's software is overpriced, and we don't feel like we get what we pay for, but at least the...

Jun 2023
||
(0)
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Manager

Operations

We did not receive adequate training for the system and had to push Fujifilm to provide additional training....

May 2023
||
(0)
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Manager

Product

The product’s image quality is excellent.

May 2023
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(0)
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Manager

Relationship

Fujifilm’s support is lacking, and their product isn’t any more technologically advanced than our...

May 2023
||
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Manager

Culture, Operations, Product

Looking back on a few of the things the Fujifilm salesman communicated to our radiologist about the...

May 2023
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(0)
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Director

Product

I feel like Synapse is much less user friendly than our prior PACS. The previous system was an...

May 2023
||
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Director

Relationship

The end user doesn't get any support from Fujifilm. Maybe our IT team does, but that does negatively...

May 2023
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(0)
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Analyst/Coordinator

Relationship

I would suggest that Fujifilm work with their customers to optimize the configuration to make sure...

May 2023
||
(0)
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Analyst/Coordinator

Value

Fuji has been pretty good about charges. They work well with us to make sure that things get...

May 2023
||
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Analyst/Coordinator

Loyalty

The next upgrade to Synapse will be somewhat substantial because we are going to be able to clump...

May 2023
||
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Analyst/Coordinator

Product

Stability is the biggest benefit Synapse has provided to our organization. We have been able to...

May 2023
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Manager

Loyalty, Product

Fujifilm is doing a good job, especially with their latest version of Synapse and a suite of...

May 2023
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Manager

Operations, Product

I can't complain because I am normally the person who gets the first call when something goes wrong...

May 2023
||
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Manager

Product

There were some interoperability issues we came across. For example, most modalities don't store...

May 2023
||
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Manager

Loyalty, Operations, Value

There was an upgrade, but there was very little bang for our buck, so we decided to skip it....

May 2023
||
(0)
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Director

Culture, Relationship

Fujifilm struggles to keep their promises, mainly the promises around features for the clinicians in...

May 2023
||
(0)
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Director

Product

We still do not have multifactor authentication for external access with Synapse. In today's world,...

May 2023
||
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Director

Relationship

Fujifilm has really great automation in place to constantly check for errors in the background to...

May 2023
||
(0)
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Director

Product, Value

I would never recommend Synapse to a small practice because the product is too complex. However, the...

May 2023
||
(0)
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Manager

Operations, Product

I would like to see a little less downtime with upgrades in Synapse. Right now, we still have...

Apr 2023
||
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Manager

Operations, Product

What I like the most about Synapse is that it is a very thin installation. We don't have to install...

Apr 2023
||
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Manager

Value

Once in a while, if we want something above and beyond in Synapse, such as a new API integration or...

Apr 2023
||
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Director

Relationship

Fujifilm is pretty good to have a relationship with. The executives get involved on demand.

Apr 2023
||
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Director

Operations, Value

We didn't have any issues with the upgrade, and it went according to plan. There were no long delays...

Apr 2023
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Director

Culture, Relationship, Value

The vendor keeps their promises, but they are slow on their promises. For instance, they talked...

Apr 2023
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Director

Product

One of the complaints that the radiologists have right now with the latest version of Synapse is it...

Apr 2023
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Director

Relationship

The vendor is there for us, but they are not proactive. Fujifilm has active monitoring, but we have...

Apr 2023
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Director

Loyalty

We really like some of the features that are coming out for the PACS. We don't know all the...

Apr 2023
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Director

Loyalty, Product

In the next Synapse upgrade, the administrative things are going to be built right into the actual...

Apr 2023
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