Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Synapse Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Synapse is not nearly as good as our previous PACS. Synapse is not user friendly at all. We have to...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Historically, Synapse has supported our needs. However, Synapse is not our organization's long-term...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse has been a good PACS and has been stable for our team. We have a fairly small number of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can't say that Fujifilm is always proactive, but when we have a serious issue or an issue that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm can sometimes nickel-and-dime us. I think they have different support packages that range...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't know whether Fujifilm has had a lot of development or innovation over the past few years. We...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse’s major strength has been accessibility. We have access through our EMR and through any one...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We want to have more control over our future path; we don’t necessarily agree with the path that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Synapse needs better development and testing before being rolled out to clients. One thing that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Synapse is a source of frustration. We have been with Fujifilm for several years, and we have never...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I can get support if I reach out or open a ticket. Fujifilm calls me back. Having said that, I don't...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The new product offerings for Synapse are very unstable in the clinical environment. They don't work...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I feel like we are helping Fujifilm develop their product, but we have to pay for the system as...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a really rough rollout with Synapse. We were having multiple meetings every week because of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things that were critical to us that it took Fujifilm over a year to fix, and we had to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell providers looking into Fujifilm to talk to industry peers that are using the same...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

From an end-user perspective, Synapse is pretty straightforward. I like it. Fujifilm has answered a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would like to see improved logging capabilities and end-user support tools that would allow...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Early on, the relationship that we had with Fujifilm was a bit different. We had a contract...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm’s technical services are usually really on point. When I call in, if I have an issue, I can...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm is going to be a part of our long-term plans just because there isn’t a product out there...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things we want that Fujifilm is going to be putting out in future releases. As of today,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is really straightforward. We have had it for many years. We have now extended it to all of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would definitely recommend the Fujifilm system. The product has been solid. We have had it for a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a couple of features we would like to see. We have to purchase a separate product from a...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think we will still be with Fujifilm a year from now. A year from now, we might have upgraded, and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Synapse, executive involvement has never been a problem. I have never really gone to the vendor...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a rough implementation, and I wish the vendor would have discounted me there. But other than...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fujifilm is moving toward server-based rendering, so we might not have to load client software on...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are too many versions behind with Synapse. That is not helping us as an organization. We have had...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The recent upgrades went very well. Our internal people trained me, and the training was pretty...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing I don’t like about Synapse is there is a lot of clicking if users want to zoom in or...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a representative who comes out and works on our protocols and things like that. That person...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think that our satisfaction with Synapse will be better in a year. We share a data source with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been satisfied with the uptime of Synapse. It rarely goes down and is generally a dependable...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Synapse mobile app and at-home use features are really struggling. This year, many people have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't nickel-and-dime any more than other vendors do. We have a very good, established...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did an upgrade on the product not too long ago, and the upgrade didn't end up being showstopping....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a long-standing partnership with the vendor. We have implemented other products from the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been very honest with us through the years and has delivered what we have asked for....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our hospital is merging with a larger health system. Their PACS system will replace Synapse when we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Synapse is pretty easy for end users. The system is intuitive, and I like its layout. Most of the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't ever heard from Fujifilm's executives.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have the Synapse RIS, but it is supposed to complement the PACS system. In the past,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been trying to fix a problem for years, but they can't ever seem to get it quite...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the next version of the solution, Fujifilm is going to combine cardiology and radiology. I am...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse used to be easy to use, but now it is a little trickier. The system used to be a simple web...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's people have many more service people that are answering calls at any given time. There...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The PACS is part of our long-term plans. There is some trepidation, but we are married to the PACS....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to avoiding charging for every little thing with the PACS, Fujifilm is fine. They are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If there is anything I would like to have seen different with the implementation services, it would...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The overall product quality of the PACS is pretty good. In terms of working as promoted, the product...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The support has been pretty good. The support people are reactive. They are not proactive. When we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The PACS is a solid product. The vendor had some challenges. The product wasn’t exactly what we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse has been a great system for us. I appreciate that when I call the vendor's number, there is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm is proactive, and they contact me when errors are found in the background. Fujifilm has...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Contacting Fujifilm's support people is pretty straightforward and easy. The vendor has been pretty...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of upgrades, we have been stagnant with Fujifilm for quite a while. We have had a couple of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of our trouble with Fujifilm has been with the contract negotiations. Fujifilm hasn't always...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Synapse can be very cumbersome. The product is not intuitive or user friendly. Doing things like...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

With this product, we have to move what we want into the windows. There is a little icon thing, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I haven't really seen Synapse improve significantly. At our organization, people have been talking...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We moved to the web-based version of Synapse, and it has been good so far. It is nice that we can...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse isn't part of our long-term plans, at least not more than five years from now. The program...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting packages aren't what we need them to be yet. Fujifilm has been okay to work with, but...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the vendor a low rating for supporting us during the COVID-19 crisis. They are awful....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If the decision were up to me, I would probably not buy Synapse again. The vendor’s service is bad,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm promises to deliver things for upgrades, but their support is never what they promised....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give Fujifilm a low rating for the quality and effectiveness of implementation services,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a few things that don’t work as the vendor said they would, but the system isn’t that bad....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn’t give the system high marks for supporting our integration goals. We can’t put the reader...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn’t give the vendor a high rating for driving tangible outcomes, and they don’t seem to care....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor allows us to evaluate ourselves to have our own schedules and work in our own time frame....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s phone and web support are very nice, and the website is workable. No one gets a perfect...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation services were fantastic. The vendor assigns project managers to all of their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is meeting my needs on the product wonderfully. Radiologists always want something...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been excellent during the COVID-19 crisis. I have been surprised that they have been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system went down recently. I was able to call the vendor's support, and things were back up and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is continuing to do updates and enhancements on the product every few months, and they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest improvement the vendor could make would be to get more involvement from the users when...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had technical struggles, and we seem to have a challenge with getting engaged with the right...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been very supportive during the COVID-19 crisis. Overall, we have been really...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is not perfect at supporting our integration goals, but they are doing a really great...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the vendor. They have been able to meet our needs, and we are a pretty tough crowd.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the biggest challenges that we have seen with the application is that there is an issue with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We haven’t really had any problems with Synapse, so we have not needed Fujifilm to do anything. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Honestly, the long-term plan has very little to do with us. It has to do with what is happening at...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Fujifilm is a big company. We don’t have the same kind of open dialogue or the same kind of close...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are just in a steady state with Fujifilm in terms of ongoing training. We are highly satisfied...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Just thinking about it as is, Synapse works with our interoperability goals for now. The version...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The Synapse power jacket is a little bit restrictive in that it only shows up when we open a case....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had an issue with Fujifilm and with their servers. We brought that to the vendor's attention, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quite a few upgrades are coming up. I think the upgrades and improvements are going to be addressed...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With everything that is going on with the corporation, I would buy the system again. We were fine...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of changes going on right now because of COVID-19. Fuji was supposed to send people...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of proactive service, Fuji has been fairly consistent, and for us, that has been critical....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of other systems out there, but I was kind of spoon-fed Synapse, and it just doesn’t...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I was trained on the system many years ago, the trainer said that physicians and patients will...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There just haven’t been many issues with Fuji. I am pretty happy with everything. We have had other...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our experience with the training was suboptimal. When we rolled out the product, I didn't feel the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would likely recommend the system to others. It is technologically very good, and it operates very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm’s training is good. If we ever have any questions, we just call the support line, and the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm should do more proactive monitoring of their systems so that they can see issues ahead of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are really unhappy with Fujifilm; we don’t like them. We are having some serious issues with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are really having some problems with Synapse. The Synapse Mobility feature upgraded, and now it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is a very sound system. It has a very stable and structured environment that can handle the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am excited to install the next version of the system because it will have everything on my...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The functionality in the system is great. The technicians love the product, and we get excellent...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am really not happy with Fujifilm. I can't ever get a straight answer from them. They don't stick...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am not a fan of the invoicing. It makes no sense. We get mysterious bills out of nowhere, and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Every single time that we call the technical support people, we get the same initial response. They...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

It seems like Fujifilm is always behind the times. We use older versions of Windows and Internet...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji’s system is so complex that I don’t know that I can really give it a high score for quality....

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is a good product. I hope our future satisfaction with Fuji will be high. We are going to do...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Fuji contract is a little different from our other contracts as far as charging goes.

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Fuji has not done anything different to support us through COVID-19, but they do a phenomenal job at...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports