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Synapse
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
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Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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VP/Other Executive

The reformatting workflow in Synapse is messy. It seems like the system's quality was poor for its...

Sep 2021
||
(0)
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VP/Other Executive

The solution has been great for accessing studies from home when we are building conferences or...

Sep 2021
||
(0)
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Director

We are not allowed to use Fujifilm's best practices for security reasons, so we have not gotten to...

Sep 2021
||
(0)
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Director

We do URL integration with our EMRs. We are really happy with that; it is extremely reliable.

Sep 2021
||
(0)
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Director

I would like to see Synapse have more bolt-ons. The Fujifilm platform that we are on right now is...

Sep 2021
||
(0)
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Director

Our doctors really like Fujifilm's software. It works for them. They don’t like it when it doesn’t...

Sep 2021
||
(0)
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Director

Fujifilm is a little bit expensive. We don’t want to go cheap because then we sacrifice quality....

Aug 2021
||
(0)
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Director

Fujifilm’s customer service is pretty good in terms of reaching them when we need them. The support...

Aug 2021
||
(0)
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Director

We like Synapse. It works for us. Fujifilm has their own server that is all secured. Fujifilm has...

Aug 2021
||
(0)
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Manager

Fujifilm has really pushed Synapse Mobility as an add-on to their PACS, and that is interesting...

Aug 2021
||
(0)
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Manager

We have had discussions with Fujifilm about the cloud. From what they tell us, it seems like they...

Aug 2021
||
(0)
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Manager

The support is not great or stellar; it is just okay. If we stay on top of Fujifilm and keep pushing...

Aug 2021
||
(0)
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Manager

We heard a lot of hype and promises about what v.5 was going to do for us. We heard about the...

Aug 2021
||
(0)
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Manager

We recently went through some remote training for our upgrade. It was okay, but I felt like Fujifilm...

Aug 2021
||
(0)
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Manager

We don't feel like Fujifilm does a lot to help us integrate Synapse with other third-party...

Aug 2021
||
(0)
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Manager

We would really like to hear more from Fujifilm when it comes to their road map around AI. We know...

Aug 2021
||
(0)
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Manager

With the negotiated contract, we don't incur any extra charges or fees.

Aug 2021
||
(0)
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Manager

Synapse wasn't hard to learn how to use, but I wish the system had a right-click option that allowed...

Aug 2021
||
(0)
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Manager

We have had a couple of in-person meetings with the vendor's sales team, the support people, and the...

Aug 2021
||
(0)
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Manager

Documentation and sharing of information are the big issues. The sharing of information is...

Jul 2021
||
(0)
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Manager

I have experience with many other PACS solutions throughout the industry. Synapse has flexibility,...

Jul 2021
||
(0)
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Manager

Synapse is a great product; it just needs better support. The support is typical of what everybody...

Jul 2021
||
(0)
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Manager

Fujifilm was very fair when it came to understanding that we were all facing a crisis during the...

Jul 2021
||
(0)
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Manager

I like the product’s ease of use. It is similar to the industry standard, so it is not overly...

Jul 2021
||
(0)
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Director

Fujifilm hasn’t really promised us anything, and we haven't asked for anything. I don't have any...

Jul 2021
||
(0)
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Director

I haven't had any training with Fujifilm for a long time. Their training in the past has been decent....

Jul 2021
||
(0)
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Director

We are on an older version of Synapse, and I don’t know what all the new versions offer. On the...

Jul 2021
||
(0)
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Manager

We would look at other products before we purchased Synapse again because we have had a lot of...

Jul 2021
||
(0)
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Manager

Fujifilm’s support is pretty good. The support people are usually on top of things pretty quickly....

Jul 2021
||
(0)
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Manager

Synapse is a fairly flexible system to work with in terms of getting what we need. Generally,...

Jul 2021
||
(0)
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Manager

Fujifilm could improve the scrolling for the radiologists. The scrolling is slow and it skips....

Jul 2021
||
(0)
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Director

The product’s major strengths are scalability and cloud services technology. Fujifilm has done a...

Jul 2021
||
(0)
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Director

We have a lot of experience over a long period of time with Fujifilm, so my overall view is very...

Jul 2021
||
(0)
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Director

As far as things that could be improved goes, the only thing that we are always going to say is...

Jul 2021
||
(0)
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Director

I am very happy with Fujifilm's support. When I am working with the support people for Synapse, I...

Jul 2021
||
(0)
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Director

Fujifilm pushed out some things that weren't quite ready, so we are partially on the old system and...

Jul 2021
||
(0)
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Director

Synapse still isn't really comfortable for us. We haven't really had any on-site training. I don't...

Jul 2021
||
(0)
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Director

Synapse's recent upgrades have made it a little bit more difficult for our PACS administrators to...

Jul 2021
||
(0)
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Director

Synapse has a certain option that requires a separate keypad. I would like to see that cost be...

Jul 2021
||
(0)
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Director

Fujifilm does a good job of responding to downtime issues and major problems. Their service isn't...

Jul 2021
||
(0)
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Director

Synapse drives so much in our organization. Everyone is dependent on it now. The solution has become...

Jul 2021
||
(0)
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Manager

Fujifilm creates an environment where everyone is surprised by how easy things are. I love how the...

Jul 2021
||
(0)
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Manager

We haven't had a lot of training on the system. That has been a little disappointing. The vendor has...

Jul 2021
||
(0)
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Manager

Fujifilm did a pretty good job of understanding what we were doing and getting their product to do...

Jul 2021
||
(0)
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Manager

The response time that we see from the vendor's support is very good. Their staff members are...

Jul 2021
||
(0)
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Manager

Synapse has great administrative tools. We can get excellent reports from them, and we have a lot of...

Jul 2021
||
(0)
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Analyst/Coordinator

I like that Synapse has administrative tools that are available to us. The way that we design some...

Jul 2021
||
(0)
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Analyst/Coordinator

Sometimes, I find that Fujifilm has to rush to resolve issues that haven't been fixed to my...

Jul 2021
||
(0)
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Analyst/Coordinator

Fujifilm recently changed the way that admins review things in the system. They have a whitelisting...

Jul 2021
||
(0)
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Manager

The vendor's support is very good. I usually get a response from them immediately when I have a...

Jun 2021
||
(0)
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Manager

Once we got the system's contract set up, the vendor didn't nickel-and-dime us. Our contract is very...

Jun 2021
||
(0)
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Manager

Overall, I am happy with Fuji. Fuji does some things pretty well, and I am happy with those things,...

Jun 2021
||
(0)
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Manager

We are considering leaving Synapse because of the radiologists' experiences. They were happy with...

Jun 2021
||
(0)
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Manager

Synapse is one of the best PACS systems out there. We have had some issues with it in the past, but...

Jun 2021
||
(0)
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Director

Our relationship with Fuji is built on a collaborative partnership. We can help influence feature...

Jun 2021
||
(0)
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Director

I don't know whether Fuji is slow with development, but they still rely on Internet Explorer in some...

Jun 2021
||
(0)
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Director

Fuji's newest version is so different from what our users are used to. The new version is a lot more...

Jun 2021
||
(0)
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Director

Fuji added functionality that we didn't have before. They are continuing to improve the product and...

Jun 2021
||
(0)
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Director

In comparison to our other vendor's system, I would not buy Synapse again. It is not as user...

Jun 2021
||
(0)
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Director

The problem we are dealing with primarily with Fuji is if we are needing to fix something up, say we...

Jun 2021
||
(0)
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Director

There is pretty much zero useful training. There is not really any support for the techs from Fuji....

Jun 2021
||
(0)
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VP/Other Executive

I have a good relationship with Fujifilm. We had some disputes, but we ended up coming up with a...

Jun 2021
||
(0)
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VP/Other Executive

The system's logging is nearly nonexistent. There is some summary-level information, but when issues...

Jun 2021
||
(0)
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VP/Other Executive

The vendor is working to get rid of Fujifilm's dependence on Internet Explorer and move to Chrome....

Jun 2021
||
(0)
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VP/Other Executive

I have seen an ROI because I don't need very much storage space on the PACS. I save on the cost of...

Jun 2021
||
(0)
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Manager

The vendor has a good road map, and they have improved over the last few years. It took us a long...

Jun 2021
||
(0)
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Manager

Fuji is relatively cheap when it comes to PACS solutions, so I rate them pretty high.

Jun 2021
||
(0)
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Manager

Fujifilm doesn't charge us for upgrades. They will charge us if we want to do those upgrades after...

Jun 2021
||
(0)
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Manager

Synapse is pretty easy to use. We like that the solution is web based. We can pull it up on any PC...

Jun 2021
||
(0)
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Manager

The Synapse upgrade was missing a lot of components from the version we were on previously, so we...

Jun 2021
||
(0)
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Manager

If I am doing an upgrade and the system goes down for a while, there is a test in Synapse where if I...

Jun 2021
||
(0)
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Manager

I am comfortable with the on-site trainers from Fujifilm. They are just regular people. It was such...

Jun 2021
||
(0)
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Manager

The Fujifilm support I can get on my desktop and the response time aren't bad. The support people I...

Jun 2021
||
(0)
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Manager

The primary individual from Fujifilm that I work with is good to me on a personal and professional...

Jun 2021
||
(0)
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Manager

I have recommended Synapse multiple times based on the fact that it is an Internet Explorer-based...

Jun 2021
||
(0)
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Manager

Over the next 12 months, I am hoping to eliminate some of my redundant switchover work with...

Jun 2021
||
(0)
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Manager

Even though the solution has morphed into the cloud, Fujifilm’s solution does everything that...

Jun 2021
||
(0)
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Manager

When I picked Fujifilm’s solution, it was based on an Internet Explorer platform, which everybody is...

Jun 2021
||
(0)
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Manager

The implementation of Synapse was a little delayed, but that was because everyone wanted to get on...

Jun 2021
||
(0)
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Analyst/Coordinator

We are still new to Synapse, so we will have the system for a while. It is doing well so far. I like...

Jun 2021
||
(0)
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Analyst/Coordinator

When patients have multiple exams, and I need to begin a study, I would like the solution to open...

Jun 2021
||
(0)
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Manager

I would tell others looking at Synapse on the cloud that it is easy. The cloud support team handles...

Jun 2021
||
(0)
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Director

Fujifilm is clear about their fees. We just have to ask questions to make sure that the fees are all...

Jun 2021
||
(0)
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Director

What I like most about Synapse is the stability. It is easy to use.

Jun 2021
||
(0)
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Director

The vendor could be communicating about new technology better to customers. They need to get the...

Jun 2021
||
(0)
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Director

I have gotten to know the vendor’s team really well, and that has proven to be very helpful. They...

Jun 2021
||
(0)
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Director

As a general rule, we have to go up the chain of command to get Fujifilm to respond to anything....

Jun 2021
||
(0)
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Director

We are having issues with our URL integration. Things are slow, and they aren't working right. I...

Jun 2021
||
(0)
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Director

If we are ever behind on updates, it is not because of a lack of trying. Fujifilm can't seem to get...

Jun 2021
||
(0)
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Director

During one of our upgrades, Fujifilm was really uncooperative. We had a lot of issues with that...

Jun 2021
||
(0)
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Director

We would probably still buy the system again, but it has been a while since we have looked, and...

Jun 2021
||
(0)
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Director

We have a good partnership with the vendor. They work with us when there is an issue. They plug in...

Jun 2021
||
(0)
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Director

Synapse is not nearly as good as our previous PACS. Synapse is not user friendly at all. We have to...

Jun 2021
||
(0)
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Director

Historically, Synapse has supported our needs. However, Synapse is not our organization's long-term...

Jun 2021
||
(0)
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Manager

Synapse has been a good PACS and has been stable for our team. We have a fairly small number of...

May 2021
||
(0)
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Manager

I can't say that Fujifilm is always proactive, but when we have a serious issue or an issue that...

May 2021
||
(0)
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Manager

Fujifilm can sometimes nickel-and-dime us. I think they have different support packages that range...

May 2021
||
(0)
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Manager

I don't know whether Fujifilm has had a lot of development or innovation over the past few years. We...

May 2021
||
(0)
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Manager

Synapse’s major strength has been accessibility. We have access through our EMR and through any one...

May 2021
||
(0)
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Manager

We want to have more control over our future path; we don’t necessarily agree with the path that...

May 2021
||
(0)
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COO

Synapse needs better development and testing before being rolled out to clients. One thing that...

Apr 2021
||
(0)
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COO

Synapse is a source of frustration. We have been with Fujifilm for several years, and we have never...

Apr 2021
||
(0)
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COO

I can get support if I reach out or open a ticket. Fujifilm calls me back. Having said that, I don't...

Apr 2021
||
(0)
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COO

The new product offerings for Synapse are very unstable in the clinical environment. They don't work...

Apr 2021
||
(0)
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COO

I feel like we are helping Fujifilm develop their product, but we have to pay for the system as...

Apr 2021
||
(0)
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Manager

We had a really rough rollout with Synapse. We were having multiple meetings every week because of...

Apr 2021
||
(0)
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Manager

There are things that were critical to us that it took Fujifilm over a year to fix, and we had to...

Apr 2021
||
(0)
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Manager

I would tell providers looking into Fujifilm to talk to industry peers that are using the same...

Apr 2021
||
(0)
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Analyst/Coordinator

From an end-user perspective, Synapse is pretty straightforward. I like it. Fujifilm has answered a...

Apr 2021
||
(0)
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Analyst/Coordinator

I would like to see improved logging capabilities and end-user support tools that would allow...

Apr 2021
||
(0)
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Analyst/Coordinator

Early on, the relationship that we had with Fujifilm was a bit different. We had a contract...

Apr 2021
||
(0)
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Analyst/Coordinator

Fujifilm’s technical services are usually really on point. When I call in, if I have an issue, I can...

Apr 2021
||
(0)
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Analyst/Coordinator

Fujifilm is going to be a part of our long-term plans just because there isn’t a product out there...

Apr 2021
||
(0)
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Manager

There are things we want that Fujifilm is going to be putting out in future releases. As of today,...

Mar 2021
||
(0)
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Manager

Synapse is really straightforward. We have had it for many years. We have now extended it to all of...

Mar 2021
||
(0)
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Director

I would definitely recommend the Fujifilm system. The product has been solid. We have had it for a...

Mar 2021
||
(0)
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Director

There are a couple of features we would like to see. We have to purchase a separate product from a...

Mar 2021
||
(0)
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Director

I think we will still be with Fujifilm a year from now. A year from now, we might have upgraded, and...

Mar 2021
||
(0)
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Director

With Synapse, executive involvement has never been a problem. I have never really gone to the vendor...

Mar 2021
||
(0)
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Director

We had a rough implementation, and I wish the vendor would have discounted me there. But other than...

Mar 2021
||
(0)
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Analyst/Coordinator

Fujifilm is moving toward server-based rendering, so we might not have to load client software on...

Feb 2021
||
(0)
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Analyst/Coordinator

We are too many versions behind with Synapse. That is not helping us as an organization. We have had...

Feb 2021
||
(0)
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Manager

The recent upgrades went very well. Our internal people trained me, and the training was pretty...

Feb 2021
||
(0)
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Manager

The only thing I don’t like about Synapse is there is a lot of clicking if users want to zoom in or...

Feb 2021
||
(0)
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Manager

We have a representative who comes out and works on our protocols and things like that. That person...

Feb 2021
||
(0)
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Analyst/Coordinator

I think that our satisfaction with Synapse will be better in a year. We share a data source with...

Jan 2021
||
(0)
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Manager

I have been satisfied with the uptime of Synapse. It rarely goes down and is generally a dependable...

Jan 2021
||
(0)
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Manager

The Synapse mobile app and at-home use features are really struggling. This year, many people have...

Jan 2021
||
(0)
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 or  to see details.

Manager

The vendor doesn't nickel-and-dime any more than other vendors do. We have a very good, established...

Jan 2021
||
(0)
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 or  to see details.

Manager

We did an upgrade on the product not too long ago, and the upgrade didn't end up being showstopping....

Jan 2021
||
(0)
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Manager

We have had a long-standing partnership with the vendor. We have implemented other products from the...

Jan 2021
||
(0)
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Manager

The vendor has been very honest with us through the years and has delivered what we have asked for....

Jan 2021
||
(0)
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Director

Our hospital is merging with a larger health system. Their PACS system will replace Synapse when we...

Jan 2021
||
(0)
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Director

Synapse is pretty easy for end users. The system is intuitive, and I like its layout. Most of the...

Jan 2021
||
(0)
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Director

I haven't ever heard from Fujifilm's executives.

Jan 2021
||
(0)
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 or  to see details.

Director

We don't have the Synapse RIS, but it is supposed to complement the PACS system. In the past,...

Jan 2021
||
(0)
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 or  to see details.

Director

The vendor has been trying to fix a problem for years, but they can't ever seem to get it quite...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the next version of the solution, Fujifilm is going to combine cardiology and radiology. I am...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse used to be easy to use, but now it is a little trickier. The system used to be a simple web...

Jan 2021
||
(0)
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 or  to see details.

Manager

The vendor's people have many more service people that are answering calls at any given time. There...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

The PACS is part of our long-term plans. There is some trepidation, but we are married to the PACS....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to avoiding charging for every little thing with the PACS, Fujifilm is fine. They are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If there is anything I would like to have seen different with the implementation services, it would...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The overall product quality of the PACS is pretty good. In terms of working as promoted, the product...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The support has been pretty good. The support people are reactive. They are not proactive. When we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The PACS is a solid product. The vendor had some challenges. The product wasn’t exactly what we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse has been a great system for us. I appreciate that when I call the vendor's number, there is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm is proactive, and they contact me when errors are found in the background. Fujifilm has...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Contacting Fujifilm's support people is pretty straightforward and easy. The vendor has been pretty...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of upgrades, we have been stagnant with Fujifilm for quite a while. We have had a couple of...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of our trouble with Fujifilm has been with the contract negotiations. Fujifilm hasn't always...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Synapse can be very cumbersome. The product is not intuitive or user friendly. Doing things like...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

With this product, we have to move what we want into the windows. There is a little icon thing, and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I haven't really seen Synapse improve significantly. At our organization, people have been talking...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We moved to the web-based version of Synapse, and it has been good so far. It is nice that we can...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse isn't part of our long-term plans, at least not more than five years from now. The program...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting packages aren't what we need them to be yet. Fujifilm has been okay to work with, but...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the vendor a low rating for supporting us during the COVID-19 crisis. They are awful....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If the decision were up to me, I would probably not buy Synapse again. The vendor’s service is bad,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm promises to deliver things for upgrades, but their support is never what they promised....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give Fujifilm a low rating for the quality and effectiveness of implementation services,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a few things that don’t work as the vendor said they would, but the system isn’t that bad....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn’t give the system high marks for supporting our integration goals. We can’t put the reader...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn’t give the vendor a high rating for driving tangible outcomes, and they don’t seem to care....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor allows us to evaluate ourselves to have our own schedules and work in our own time frame....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s phone and web support are very nice, and the website is workable. No one gets a perfect...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation services were fantastic. The vendor assigns project managers to all of their...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is meeting my needs on the product wonderfully. Radiologists always want something...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been excellent during the COVID-19 crisis. I have been surprised that they have been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system went down recently. I was able to call the vendor's support, and things were back up and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is continuing to do updates and enhancements on the product every few months, and they...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest improvement the vendor could make would be to get more involvement from the users when...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had technical struggles, and we seem to have a challenge with getting engaged with the right...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been very supportive during the COVID-19 crisis. Overall, we have been really...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is not perfect at supporting our integration goals, but they are doing a really great...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the vendor. They have been able to meet our needs, and we are a pretty tough crowd.

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the biggest challenges that we have seen with the application is that there is an issue with...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We haven’t really had any problems with Synapse, so we have not needed Fujifilm to do anything. We...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Honestly, the long-term plan has very little to do with us. It has to do with what is happening at...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Fujifilm is a big company. We don’t have the same kind of open dialogue or the same kind of close...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are just in a steady state with Fujifilm in terms of ongoing training. We are highly satisfied...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Just thinking about it as is, Synapse works with our interoperability goals for now. The version...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The Synapse power jacket is a little bit restrictive in that it only shows up when we open a case....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had an issue with Fujifilm and with their servers. We brought that to the vendor's attention, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quite a few upgrades are coming up. I think the upgrades and improvements are going to be addressed...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With everything that is going on with the corporation, I would buy the system again. We were fine...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of changes going on right now because of COVID-19. Fuji was supposed to send people...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of proactive service, Fuji has been fairly consistent, and for us, that has been critical....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of other systems out there, but I was kind of spoon-fed Synapse, and it just doesn’t...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When I was trained on the system many years ago, the trainer said that physicians and patients will...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There just haven’t been many issues with Fuji. I am pretty happy with everything. We have had other...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our experience with the training was suboptimal. When we rolled out the product, I didn't feel the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would likely recommend the system to others. It is technologically very good, and it operates very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm’s training is good. If we ever have any questions, we just call the support line, and the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm should do more proactive monitoring of their systems so that they can see issues ahead of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are really unhappy with Fujifilm; we don’t like them. We are having some serious issues with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are really having some problems with Synapse. The Synapse Mobility feature upgraded, and now it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is a very sound system. It has a very stable and structured environment that can handle the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am excited to install the next version of the system because it will have everything on my...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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