Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Synapse Comments
Filtered view: All

KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

Fujifilm is moving toward server-based rendering, so we might not have to load client software on...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are too many versions behind with Synapse. That is not helping us as an organization. We have had...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The recent upgrades went very well. Our internal people trained me, and the training was pretty...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing I don’t like about Synapse is there is a lot of clicking if users want to zoom in or...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a representative who comes out and works on our protocols and things like that. That person...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think that our satisfaction with Synapse will be better in a year. We share a data source with...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been satisfied with the uptime of Synapse. It rarely goes down and is generally a dependable...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Synapse mobile app and at-home use features are really struggling. This year, many people have...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't nickel-and-dime any more than other vendors do. We have a very good, established...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did an upgrade on the product not too long ago, and the upgrade didn't end up being showstopping....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a long-standing partnership with the vendor. We have implemented other products from the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been very honest with us through the years and has delivered what we have asked for....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Our hospital is merging with a larger health system. Their PACS system will replace Synapse when we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Synapse is pretty easy for end users. The system is intuitive, and I like its layout. Most of the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't ever heard from Fujifilm's executives.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have the Synapse RIS, but it is supposed to complement the PACS system. In the past,...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been trying to fix a problem for years, but they can't ever seem to get it quite...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

In the next version of the solution, Fujifilm is going to combine cardiology and radiology. I am...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse used to be easy to use, but now it is a little trickier. The system used to be a simple web...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's people have many more service people that are answering calls at any given time. There...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The PACS is part of our long-term plans. There is some trepidation, but we are married to the PACS....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When it comes to avoiding charging for every little thing with the PACS, Fujifilm is fine. They are...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If there is anything I would like to have seen different with the implementation services, it would...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The overall product quality of the PACS is pretty good. In terms of working as promoted, the product...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The support has been pretty good. The support people are reactive. They are not proactive. When we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The PACS is a solid product. The vendor had some challenges. The product wasn’t exactly what we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse has been a great system for us. I appreciate that when I call the vendor's number, there is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm is proactive, and they contact me when errors are found in the background. Fujifilm has...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Contacting Fujifilm's support people is pretty straightforward and easy. The vendor has been pretty...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of upgrades, we have been stagnant with Fujifilm for quite a while. We have had a couple of...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of our trouble with Fujifilm has been with the contract negotiations. Fujifilm hasn't always...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Physician

Synapse can be very cumbersome. The product is not intuitive or user friendly. Doing things like...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

With this product, we have to move what we want into the windows. There is a little icon thing, and...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Physician

I haven't really seen Synapse improve significantly. At our organization, people have been talking...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We moved to the web-based version of Synapse, and it has been good so far. It is nice that we can...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse isn't part of our long-term plans, at least not more than five years from now. The program...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting packages aren't what we need them to be yet. Fujifilm has been okay to work with, but...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the vendor a low rating for supporting us during the COVID-19 crisis. They are awful....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

If the decision were up to me, I would probably not buy Synapse again. The vendor’s service is bad,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm promises to deliver things for upgrades, but their support is never what they promised....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give Fujifilm a low rating for the quality and effectiveness of implementation services,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a few things that don’t work as the vendor said they would, but the system isn’t that bad....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn’t give the system high marks for supporting our integration goals. We can’t put the reader...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn’t give the vendor a high rating for driving tangible outcomes, and they don’t seem to care....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor allows us to evaluate ourselves to have our own schedules and work in our own time frame....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor’s phone and web support are very nice, and the website is workable. No one gets a perfect...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation services were fantastic. The vendor assigns project managers to all of their...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is meeting my needs on the product wonderfully. Radiologists always want something...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been excellent during the COVID-19 crisis. I have been surprised that they have been...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system went down recently. I was able to call the vendor's support, and things were back up and...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is continuing to do updates and enhancements on the product every few months, and they...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest improvement the vendor could make would be to get more involvement from the users when...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had technical struggles, and we seem to have a challenge with getting engaged with the right...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been very supportive during the COVID-19 crisis. Overall, we have been really...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is not perfect at supporting our integration goals, but they are doing a really great...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the vendor. They have been able to meet our needs, and we are a pretty tough crowd.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the biggest challenges that we have seen with the application is that there is an issue with...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We haven’t really had any problems with Synapse, so we have not needed Fujifilm to do anything. We...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Honestly, the long-term plan has very little to do with us. It has to do with what is happening at...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Fujifilm is a big company. We don’t have the same kind of open dialogue or the same kind of close...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We are just in a steady state with Fujifilm in terms of ongoing training. We are highly satisfied...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Just thinking about it as is, Synapse works with our interoperability goals for now. The version...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

The Synapse power jacket is a little bit restrictive in that it only shows up when we open a case....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We had an issue with Fujifilm and with their servers. We brought that to the vendor's attention, and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Quite a few upgrades are coming up. I think the upgrades and improvements are going to be addressed...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

With everything that is going on with the corporation, I would buy the system again. We were fine...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of changes going on right now because of COVID-19. Fuji was supposed to send people...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of proactive service, Fuji has been fairly consistent, and for us, that has been critical....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of other systems out there, but I was kind of spoon-fed Synapse, and it just doesn’t...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When I was trained on the system many years ago, the trainer said that physicians and patients will...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There just haven’t been many issues with Fuji. I am pretty happy with everything. We have had other...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our experience with the training was suboptimal. When we rolled out the product, I didn't feel the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would likely recommend the system to others. It is technologically very good, and it operates very...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm’s training is good. If we ever have any questions, we just call the support line, and the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm should do more proactive monitoring of their systems so that they can see issues ahead of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are really unhappy with Fujifilm; we don’t like them. We are having some serious issues with...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We are really having some problems with Synapse. The Synapse Mobility feature upgraded, and now it...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is a very sound system. It has a very stable and structured environment that can handle the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am excited to install the next version of the system because it will have everything on my...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The functionality in the system is great. The technicians love the product, and we get excellent...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am really not happy with Fujifilm. I can't ever get a straight answer from them. They don't stick...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am not a fan of the invoicing. It makes no sense. We get mysterious bills out of nowhere, and...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Every single time that we call the technical support people, we get the same initial response. They...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

It seems like Fujifilm is always behind the times. We use older versions of Windows and Internet...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji’s system is so complex that I don’t know that I can really give it a high score for quality....

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is a good product. I hope our future satisfaction with Fuji will be high. We are going to do...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Fuji contract is a little different from our other contracts as far as charging goes.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Fuji has not done anything different to support us through COVID-19, but they do a phenomenal job at...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

My advice to other teams at other hospitals is to know the product inside and out. Fuji has migrated...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product itself really fits our needs and is easy to work with. We have a familiarity with the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji needs to improve their communication within the support realm. We are doing a lot of work with...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji’s salespeople are selling vaporware that is not ready for prime time.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are converting several of our sites to Synapse, and some of our sites have already moved. I have...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Right now, our relationship with Fuji is really good. I haven't had any other issues outside of just...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Fuji doesn’t overpromise. There are some things that we would like for Synapse to do, and the system...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Regarding vendor executive involvement, we spent a lot of money with the vendor, and we have a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would recommend Synapse. It has its flaws, but we have looked at a lot of systems. I would rate...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Fuji does play the game on getting images into the VNA. They give us an allowance, and when we go...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm's support is very good. Fujifilm is very responsive when we reach out to them.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything we ask for comes at a cost. For instance, we were looking for a way to make images...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Nobody is really proactive, so I would rate Fujifilm somewhere in the middle when it comes to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm is very supportive, but they gave us a presentation of their road map, and I am not quite...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing I am dissatisfied with is the fact that we are not able to use Fujifilm’s most recent...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is working great for us. The downtime is minimal, and that is great. Service is responsive,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor doesn't go out of their way to offer ongoing training. It would be absolutely useful to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is great at supporting our integration goals. The overall product quality is pretty good....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor takes a bit of a hit in the ratings for ongoing phone and web support. The vendor is a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have used several other products throughout my career, and this is just the product we use at our...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the depth of features and the ability to do everything from a single source. We could make...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are still clamoring for a single, unified PACS between cardiology and radiology. Our radiologists...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The initial training with Fujifilm wasn't enough for us, and we saw gaps in providers'...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Fujifilm is trying. They have been redoing some of the back-end infrastructure of the product. That...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I honestly haven’t really heard from Fujifilm during this COVID-19 crisis, so I am being generous...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish I had known about KLAS before we made the decision to go with Fujifilm because we are really...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm has a really good website, but they could do better around the interpretation of the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t feel like we have to replace Synapse, but we have had it for a while and have been thinking...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is one of the cheaper PACS solutions out there, and it is doing really well. We are getting...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is pretty user friendly, and it seems to be a stable platform. Synapse has flexibility...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji got into a little bit of trouble with their Synapse 5 client. I think they released it too soon...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would tell someone looking at Synapse that the system has great potential if he or she can get it...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I am very proud of how wonderful Fuji has been with not charging me for every little thing. They are...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had some issues with doing our Synapse upgrade, getting it in time, and having application...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It seems that Fuji had a lot of turnover, and it was difficult to get solid engineers that knew what...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Synapse is currently missing a few features that it used to have. There was a caching feature that...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of Fuji’s support is spot on and really good about following up and taking care of things....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The ease of use is a little different between technologists and radiologists. The system is a little...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that Fuji is on the cutting edge of technology in terms of radiology. I like the flexibility....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like to see improved efficiency in customer service whenever there is an issue with the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the features of the new upgrade in the PACS. The upgrade went well despite a few issues that...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes I have an issue with Fuji in terms of getting problems solved. Sometimes I am on the phone...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fuji has great training, and I really liked our application specialist that we got for our upgrade....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PACS is huge in a hospital setting for doctors, patient care, and for our everyday use in terms...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The transition from our previous PACS vendor to Fuji was very big, and we had some issues in the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The radiologists and physicians like the Fuji technology. We had slowness issues when we went live,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are still using Fuji’s product every day, but we haven't needed anything specific for COVID-19....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration and support are very good with Synapse. The system’s uptime is excellent. The UI is...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm's service has dropped a bit. I have validated that with my team. It isn't horrible, but it...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm was ready for our upgrade, but we weren't. When we were ready, COVID-19 hit. We have no...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have looked at a lot of vendors, and for the sake of simplicity, we have been selecting what we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, Fujifilm was a little more straightforward in keeping their promises. We have to remind...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't ever feel nickel-and-dimed by Fujifilm. That is one of the reasons why we enjoy working...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are behind in our upgrades, and I think we will see even better integration once we are on the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Fujifilm delivers new technology. Our ability to consume new technology is what lowers our rating....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would offer some caveats, but I wouldn't hesitate to recommend Fujifilm.

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The field support people from Fujifilm come out to help us with our imaging equipment. They come out...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I want to know where Fuji is with their cloud storage technology and with converting from finite,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Early on, Fuji made some promises about things they could do that didn’t necessarily pan out.

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

It has been a little bit more difficult to get some resources from Fuji to help us make the changes...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are going to be upgrading, and new technology will mean a higher score when we complete the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Fuji's ongoing support is not bad. We have to put in a request for assistance as opposed to having...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Fuji does not do a touchpoint meeting or anything like that on a quarterly or monthly basis. In...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Fuji’s older version of their platform was really solid for us. When Fuji released the newer...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We put together a letter to ask Fuji for some relief during this time in regard to COVID-19 because...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The version we have has a lot of problems. I give the system a low rating for production...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have doctors who read from home. We have doctors off-site with a client connection to the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor made a big mistake in having the database start searching immediately when someone types...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm is trying to deliver new technology that meets our needs. They thought they had a great...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor gets on issues and fixes them. If they can't find something or something is not...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution drives our business and works fine for a PACS. But when the vendor tells us that they...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I were to recommend the system to others, there would have to be a lot of caveats depending on...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Hopefully, our satisfaction will go up when we get the next upgrade, but who knows now with the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of Fujifilm's people are very good, like the manager of their technical system center. I can...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is decent, but the vendor's support is not so much. Fujifilm is kind of weird. They...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to watch Fujifilm because sometimes they try to nickel-and-dime us. They usually give in to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had to involve the vendor’s executives because of chronic problems that we have had. The...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t have any new technology yet, but I know Fujifilm is delivering it. I just don’t know what...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like Synapse's ease of use, its logical presentation of data, and its user interface. The user...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like better utilization of technology such as HTML5. I would like to see more flexibility...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Searching for things in Synapse is easy. Within Synapse, we still have to be cognizant of what we...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I believe that healthcare in general is too expensive, and Fujifilm is part of that problem. I...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Synapse is one of the fastest delivering systems that we have come across in teleradiology. The...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

FujiFilm's support is outstanding. We call in, get a ticket number, and immediately talk to a...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

FujiFilm used to have a support model where there was a local representative in the area, but the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor instantly responds to emails, texts, or calls. They directly connect us to an engineer or...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Fujifilm has been fantastic through the COVID-19 crisis. We had been planning a system-wide rollout...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is part of our long-term plans, and we do not feel nickel-and-dimed. I have seen the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is a brand-new platform, and Fujifilm probably overpromised on a lot of things, but the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very easy to use and pick up. It is customizable. The only thing the product is...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is new and is expanding. Fujifilm has add-on platforms, but it is hard to evaluate new...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is really stable; we have not had any downtime. Everybody is used to working on it. There...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give the system a good rating for working as promoted. I don’t think the vendor oversold it.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The rating I would give Fuji for supporting our integration goals may change when we upgrade. We...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Fuji could improve the capturing and displaying of images. I am comfortable with their 3D product,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have seen a ROI with film cost. We don’t have any hard studies. We have reduced our turnaround...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The radiologists don’t struggle with the hanging protocols. That has been the case for a long time.

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We see less of the vendor executives than we used to. I am sure that if there were problems, they...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For brand-new users and the people that don’t have anything to compare the new updates to, the ease...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Synapse tends to be a little bit more expensive than some of the other PACS that are out there. But...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji delivers new technology and keeps up with the times. Out of all of the PACS in the marketplace,...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji’s service is good. There have only been a few instances where Fuji has had to reach out and say...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji’s training is always available, and the team is pretty good. Fuji has plenty of resources for...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji does a pretty good job of making their software as easy and customizable as possible. I have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There was a glitch in Synapse that caused us some pretty big headaches for a couple of months. Fuji...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We had some issues when we implemented our version. It feels like Fuji's implementation team was...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Synapse has a really good web interface, and our staff is very satisfied with that. Synapse is much...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t know whether I would buy Synapse again. It certainly works well for us, and we don’t have...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Fuji doesn’t necessarily nickel-and-dime us. We have a maintenance contract that pretty much covers...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t really have any training. There is usually no need for training except when there is an...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Synapse works as promoted. It definitely does a good job, and it is a fairly trouble-free system....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

From the IT side of things, Synapse is pretty solid. We don’t have a lot of trouble with it. Synapse...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Fuji's service is proactive. They monitor our services, and if they were to go down, they would call...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would recommend Synapse to a peer or friend. The only problem that we have had was the upgrade...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't know yet whether the product is part of our long-term plans. I personally would buy the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Fuji keeps their promises somewhat. It takes a long time to get fixes and a long time to do any...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

For radiology, we had an issue with our upgrade recently. Our main project manager was not...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Synapse works as promoted. It has a content manager where we can fix things or make corrections....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it comes to new technology from Fuji, I would like to see more robust image sharing functionality....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a ticket number for the ongoing PACS support, and Fuji will call us back. However, there is...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When it comes to executive involvement, we have had issues with project managers. When we actually...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I definitely would not recommend the current version of Synapse that we have right now. Synapse...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With everything from tech support to project implementation, Fuji's response has declined every...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't feel like we have a partnership with Fujifilm.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get cardiology studies, but we don't read from them, and we don't get any visible PDFs or anything....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We like the vendor's support team because they are very knowledgeable and easy to work with.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor could improve the consistency of the installs. When we are doing security cleanups after...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports