Synapse Commentary
Filtered view: All

Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Product

The biggest strength of Synapse is that it is truly web based and is easily deployable. It also has...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Fujifilm is trying to open up more avenues to do ongoing training. They have a web portal, and they...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The engineer that is assigned to our upgrade project makes a big difference, and we had a great...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I'm sure more AI is going to be part of the product in the future release, and Fujifilm is making...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Fujifilm's trainers are very accommodating. After we had some training when we brought on some new...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

Fujifilm had some promises in some versions, and it actually took more versions to get their...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have experienced some bugs in the version of the system that were are on. My biggest concern is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

I feel like the upgrades and changes for the system have been good. Really, the product in general...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Value

Fujifilm could do better with the training on Synapse. If I could, I would have Fujifilm come out on...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Synapse can sometimes get a little squirrely. My radiologist says it is very mechanical and clunky,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

Fujifilm has some improvements still available, but they meet our needs and keep them moving today....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Synapse is a PACS solution, and unfortunately, it is unwieldy. I don't care who the vendor is; when...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Fujifilm is more of a partner to us than a vendor because they do take our feedback and work...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Fujifilm absolutely continues to innovate, 100%. We have seen their road map. They have shared with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are always hiccups when moving to a new platform, but overall, the physicians are pleased with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Synapse does require new training. Fujifilm has changed the GUI. They have changed the format, and...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Version 4.4 of Synapse was kind of an end-of-development product, and since then we have been...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Fujifilm’s desktop integrations are buggy. The interrupted workflow and the way Synapse is designed...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

When it comes to training, Fujifilm will send trainers out to work Monday through Thursday. Their...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I question Fujifilm’s practice and development decisions. The product lacks functionality for having...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Fujifilm has had a variety of requirements that have ended up not being available in a working...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Operations

We got some answers on the RFP with Fujifilm that turned out to be untrue, and that bothered me. I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

If someone is doing a good, fast, and cheap pick-two model, Synapse is cheap, but it is not fast...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Synapse stores images and lets us view images, but that is about it. It doesn't do a great job...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Fujifilm needs to have an effective support process for their projects. When we are in a project for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

In the many troubleshooting processes, it is very hard to get to a tier that can actually...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our IT department tried to rush our Synapse implementation a bit, so the way they migrated our old...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm has been very responsive, and that is a big deal. When I call them, they are very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The transition to Synapse went well. It was a big change from my perspective, but the implementation...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Synapse works fairly well, and it meets most of our needs. I would like to see it have better...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Synapse is intuitive. It is easy for end users to look at it and understand it. From the admin side,...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have had some issues with some of the product's functionalities. For example, the system has a...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

I would like to receive more troubleshooting tools for the system. When there is a problem, we want...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fuji definitely keeps all of their promises. They have been a very good partner with us, and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product is very user friendly. We don't really train our clinicians, other than the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The vendor needs to improve on the back-end reporting side of the product. Whenever we need to get...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is missing one major thing that we need, and that is multifactor authentication (MFA)....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We haven't had any major issues with the product lately. We did a pretty big upgrade, and it was a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

The PACS has a lot of potential. But we were sold a dream that has yet to become a reality. Most...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I do appreciate the vendor's willingness to improve; that willingness isn't seen with all vendors....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Operations, Product

We did a Fujifilm upgrade a while back that was a bit bumpy. In the middle of the upgrade, Fujifilm...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I appreciate that Fujifilm is trying to improve. They are actively working on things, and their...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

When we upgraded, some of the information overlays in the system became smoother and a little more...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For our next upgrade, I would tell Fujifilm to give us a little more heads up on how long things...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Every Fujifilm upgrade has been painful. There are times when we are doing upgrades and I just want...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Fujifilm is keeping up with technology. We have some vendor neutral archives that are set up with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Fujifilm has had problems with their internal upgrade path that we have no control over. At some...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I know Fujifilm’s phone and web support is good because I have people close enough to it.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

I don't deal with Fujifilm’s executives. Years ago, we were doing a Synapse upgrade, and we were...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I would buy Synapse again, but we probably won't have Synapse in the future. We have had it for so...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

A lot of vendors don't really do a ton of training, but Fujifilm actually does a really good job...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Fujifilm isn't necessarily proactive all the time, but they are proactive sometimes. The system is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Fujifilm's initial and ongoing training have been very good. Fujifilm has been very helpful with the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our experience has been good. Everything has been operational. We have had no unplanned downtime....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are eagerly awaiting the upgrade to Synapse v.7.4, which is a combination of Synapse v.4 and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

Synapse does charge us. We have a service contract, but of course, we can't do everything from nine...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There have been some issues and limitations in very small unique use cases as far as...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Fujifilm has weekly training for Synapse that I have been a part of.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Synapse serves our purposes because we are enterprise-wide. Synapse runs off the main server, so it...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have had some issues with Fujifilm. They don’t keep all their promises, and our doctors get...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There is a lot of stuff that I'm still cleaning up in Synapse that probably should have been fixed...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

Fujifilm’s executives are great, but only when the contract is close to needing to be renewed and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

For the most part, Fujifilm is pretty good, but it seems like anytime we are working on a project...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Fujifilm doesn't really have anything in terms of training, but they do a lot of hands-on training...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Synapse has a lot of interoperability built in, and that is nice. We have one dashboard that we can...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Fujifilm has made some improvements to their product, but our doctors are old school, so they like...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Fujifilm does a pretty good job of being proactive. Synapse has some built-in functionality and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Synapse is easy to use in administration. It is a web-based interface, and everything is pretty much...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the support Fujifilm offers. We can get a resolution pretty quickly if we have a problem or...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would suggest that the vendor improve the options for changing the data source. It used to be...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We would like better training for some of the support personnel from Fujifilm.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Due to a number of upgrades, Fujifilm has stretched themselves really thin, and the vendor hasn't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I really like the product itself. There are a lot of good things about it. I have worked with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

With the interfaces between Fujifilm's radiology and cardiology platforms now being identical, they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our account executives have been involved quite a bit because we have so many of their overall...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would like to see improvements to the vendor's integrated 3D tools. Those are currently separate.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are doing some projects with Fujifilm, and we are seeing that we need to do some additional...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Fujifilm’s 24/7 support is a lifesaver. Other vendors’ support only has a limited time frame, so it...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Synapse has worked well for us, and the technology in the solution is advancing well. Fujifilm is...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Fujifilm can sustain their support model, and their people have expertise. There are times when...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The integrity of the system is in constant question. Fuji relies on their customer base to serve as...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Fuji is a little slow to get their promises taken care of, but they do keep their promises with us.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

One of the upgrades we did was really bad. It took way too long, and it caused us problems with our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Fujifilm is the most prominently positioned to be a healthy choice for cloud strategies. There were...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles



​