Synapse Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
The people at Fujifilm, like the trainers, are very involved.
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Product
Sometimes there are unexpected instances of downtime with Synapse, and those cause a lot of...
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Loyalty
We are sticking with Synapse; everything is good. But our informatics team is exploring other...
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Loyalty
We are pretty happy with the PACS application. I don't see us moving away from Fujifilm anytime soon....
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Culture, Value
Fujifilm tends to add on charges because we are a difficult customer. We don't like doing things...
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Loyalty
With Fujifilm, we haven't really had any negative experiences. We are actually looking into an...
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Product
Synapse is solid and gets the job done. It has an easy user interface and an easy admin interface....
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Relationship
Fujifilm has gone out of their way to help us with our complex integration, so they are a good...
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Loyalty
I think my satisfaction with Synapse will go down when we have a cloud upgrade because the issues we...
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Culture, Value
Fujifilm is pretty up front, and they don't nickel-and-dime us. Their product may not be cheap, but...
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Loyalty, Product
I would like to see better hanging protocol configurations in Synapse. The hanging protocols are...
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Product
Synapse is easy to use. It definitely does its job. Synapse is a decent PACS. It is very fast.
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Loyalty, Relationship
We haven't had any recent upgrades for Synapse. We are getting ready to start a big upgrade that is...
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Loyalty, Value
Fujifilm charges us for every interface we need, and it seems like every little thing we do with...
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Relationship, Operations, Product
We just had an upgrade with Synapse that took a really long time to complete because the version we...
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Loyalty, Relationship
I hope Fujifilm can mend the relationship with us in the coming year. We want them to continue...
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Relationship, Product
Synapse is reliable. It performs solidly for basic things that a PACS needs to do, and those are the...
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Loyalty, Product
The vendor could do better with hanging protocols because they are very difficult to set up and...
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Culture, Value
Fujifilm charges for every little thing more than I might like. The charging isn't over the top, but...
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Loyalty, Operations
Fujifilm is good with the training. The first configurations take a moment, but after everything is...
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Relationship
Fujifilm has really good support. Fujifilm does help, but we have to ask, so they are less proactive....
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Loyalty
Synapse is doing what it is supposed to be doing, and it is going to be much better with the newer...
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Relationship, Operations
There is a lot of going back and forth with upgrades. The vendor could be more open with...
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Relationship, Product
Synapse’s strength is reliability. Synapse rarely goes down. I like the appearance and how the...
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Loyalty
We are looking at a whole enterprise-wide solution, so whether Synapse is part of our long-term...
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Operations
If we could create our own training for Synapse, it would be based on how each role in our health...
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Product
The level of integration that we currently have with Synapse is somewhat limited in that it can just...
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Loyalty, Product
Our most recent upgrade for Synapse PACS was probably our worst. Fujifilm has a unified viewer...
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Product
Synapse is not a good fit for our environment. We have persistent issues with studies that are...
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Relationship
We can put a ticket in through the portal or make a phone call to Fujifilm's support people. We...
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Relationship, Product
Fujifilm monitors the Synapse system, and they send us alerts when something is wrong. The system...
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Culture, Value
Fujifilm just came back with a huge quote to upgrade us, and we are not too happy about that right...
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Operations
Fujifilm did a very good job with the training for our last upgrade. It was very thorough and very...
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Product
There are remote capabilities in Synapse that we can't tap into, so that makes things a little bit...
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Relationship
Fujifilm has a watchdog service that will proactively contact us and follow up if something is going...
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Relationship, Operations
Synapse is a good product with excellent support and account managers. We are happy with the...
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Relationship
I have been very happy with Fujifilm and how they manage their projects and customer service. A lot...
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Loyalty, Relationship, Product
Things have been good with Synapse. We have been happy with Fujifilm. We have done several upgrades...
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Culture, Value
There isn't any proactive work that Fujifilm does. We are in Fujifilm's data center, so everything...
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Relationship
One of the executives from Fujifilm is great. They do everything they can to solve our problems.
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Loyalty, Product
The hanging protocols in Synapse are very cumbersome to build and not very intuitive for end users....
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Relationship, Product
Everything has to be updated in Synapse at the same time even though we can’t keep our environment...
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Culture, Value
Our future plans with Fujifilm change from day to day. Originally, our organization said that we...
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Operations, Product
I have multiple locations that I have to identify within Synapse. Those breakdowns are based on the...
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Product
With Synapse being what it is, the ability to have some sort of report available would be ideal....
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Operations
In terms of integration, some integrations have come out for the system in the last couple of years....
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Loyalty, Product
Right now, we are only able to use two browsers with Synapse, Chrome and Edge. I know that at some...
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Relationship
We have an excellent working relationship with Fujifilm, especially since we have been with them as...
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Loyalty
I have seen some challenges with interoperability between third-party applications and Synapse. An...
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Relationship
I have nothing but positive things to say about our relationship with Fujifilm. We support a lot of...
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Loyalty, Product
We have been impressed with Synapse, especially as Fujifilm has released product updates. Fujifilm...
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Relationship
I like the executive support that I get from Fujifilm. The vendor is reasonable to work with. They...
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Relationship, Operations
Fujifilm is not taking as much of a leadership role with implementations as I would like. We are...
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Product
Synapse is a bit of a commodity, so the clinicians are having to get used to some different...
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Relationship
We can literally call Fujifilm's customer support, and if the issue is not something simple, we have...
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Product
Fujifilm's programmers were lazy on the back end. There is a column in Synapse where we can input...
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Operations, Product
Synapse is so bad that an older version is literally still integrated with this version. It is still...
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Loyalty, Relationship
I’m done with Fujifilm. The only reason they are hanging on at the moment is that another...
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Operations, Product
I have to train people to do certain things a little more in-depth than a typical super user in...
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Product
I like Synapse. It is a decent front-end system; it is the best thing Fujifilm has going on. The...
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Relationship
I don’t like that Fujifilm takes a very long time to sunset their products. Basically, they just...
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Culture, Relationship, Product
I'm very leery about the newest version of Synapse. Fujifilm keeps saying it is great. They say that...
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Relationship
We had a bit of a challenge with one of Fujifilm’s engineers not being as knowledgeable or as fast...
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Operations
We haven't used a lot of Fujifilm’s training services. But what the vendor has done, they have done...
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Product
We would like the speed improved in Synapse. That is always an issue. The platform could always be...
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Product
Visually, Fujifilm's systems look so similar now that end users who use multiple systems in their...
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Product
Overall, Synapse is pretty user-friendly. I like the fact that it has been upgraded to a point where...
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Loyalty
We are consolidating things and moving our PACS to Fujifilm's product because it is a better product...
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Value
The pricing is pretty much the same across the industry, but it is obscene. We generally don't spend...
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Loyalty, Product
What we need is some kind of a DICOM router. We are really leaning on Fujifilm to come up with some...
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Loyalty, Product
The vendor developed a product up to version four, and then they released version five, which left a...
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Relationship
The support is outstanding. What makes it so good is the responsiveness and knowledge. We also meet...
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Product
An improvement I would like is the ability for the radiologists to sit down and make configuration...
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Product
I like the ease of use. The product is intuitive. Once we have used any PACS system, we could sit...
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Operations, Product
I like the ease of use and the ease of administration in Synapse. The user side is pretty intuitive....
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Operations
Fujifilm doesn't really give ongoing training unless we are doing an upgrade.
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Relationship, Value
Fujifilm's support is good, and they don't charge for every little thing. I like Fujifilm's...
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Product
We have had Synapse for so long. Our end users know it, so it is easy for them to use.
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Operations
With Fujifilm, we have to proactively ask for training when we need it. We are generally the ones...
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Loyalty, Relationship, Product
Fujifilm’s upgrades lately have taken valuable functionality away from us, so we are back in the...
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Relationship
If we escalate to Fujifilm’s executives, they are helping us try to figure something out and get...
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Loyalty
Today, we plan on keeping Synapse. We will potentially be looking in a few years to see if we want...
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Relationship, Operations
We had an issue with an install and getting engagement from Fujifilm. From a project management...
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Loyalty, Relationship, Product
The reliability and stability of Synapse are hard because Fujifilm is always behind in terms of...
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Loyalty, Product
The radiologist liked Fumifilm, so that was the vendor we picked. The biggest thing was that we...
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Loyalty, Operations
The transition to Synapse has gone pretty well. We are pretty confident and happy with the new...
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Product
Synapse is pretty stable. Fujifilm's support is good. Synapse has been pretty consistent for us. Our...
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Product
The biggest strength of Synapse is that it is truly web based and is easily deployable. It also has...
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Operations
Fujifilm is trying to open up more avenues to do ongoing training. They have a web portal, and they...
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Relationship, Operations
The engineer that is assigned to our upgrade project makes a big difference, and we had a great...
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Loyalty, Product
I'm sure more AI is going to be part of the product in the future release, and Fujifilm is making...
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Operations
Fujifilm's trainers are very accommodating. After we had some training when we brought on some new...
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Culture, Relationship
Fujifilm had some promises in some versions, and it actually took more versions to get their...
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Operations, Product
We have experienced some bugs in the version of the system that were are on. My biggest concern is...
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Loyalty, Relationship, Product
I feel like the upgrades and changes for the system have been good. Really, the product in general...
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Operations, Value
Fujifilm could do better with the training on Synapse. If I could, I would have Fujifilm come out on...
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Product
Synapse can sometimes get a little squirrely. My radiologist says it is very mechanical and clunky,...
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Loyalty, Relationship
Fujifilm has some improvements still available, but they meet our needs and keep them moving today....
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Product
Synapse is a PACS solution, and unfortunately, it is unwieldy. I don't care who the vendor is; when...
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Product
I like everything about Synapse. It works well and is easy to maintain. It integrates with our other...
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Product, Value
It does not take many FTEs to maintain Synapse and run the PACS. I have no complaints.
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Culture, Loyalty, Value
I would seriously look at other options if I had to make a decision today about whether to buy...
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Relationship
When we call for support, we know that the person we are going to get doesn't have the necessary...
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Loyalty, Product
I think the vendor will address a lot of things in the system's next version. In the current...
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Relationship
We have regular meetings with the vendor, and they try very hard to help us when needed. Fujifilm's...
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Value
The system needs some things. For example, the latest version allows users to read mammography...
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Loyalty, Operations
During our implementation, our project manager wasn't easy to work with, and we had a lot of...
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Relationship, Operations, Product
We upgraded to a version of the system that we have had nothing but problems with. We are trying to...
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Relationship
Fujifilm is more of a partner to us than a vendor because they do take our feedback and work...
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Loyalty, Relationship, Product
Fujifilm absolutely continues to innovate, 100%. We have seen their road map. They have shared with...
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Product
There are always hiccups when moving to a new platform, but overall, the physicians are pleased with...
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Operations, Product
Synapse does require new training. Fujifilm has changed the GUI. They have changed the format, and...
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Product
Version 4.4 of Synapse was kind of an end-of-development product, and since then we have been...
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Product
Fujifilm’s desktop integrations are buggy. The interrupted workflow and the way Synapse is designed...
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Operations
When it comes to training, Fujifilm will send trainers out to work Monday through Thursday. Their...
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Product
I question Fujifilm’s practice and development decisions. The product lacks functionality for having...
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Culture
Fujifilm has had a variety of requirements that have ended up not being available in a working...
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Loyalty, Relationship, Operations
We got some answers on the RFP with Fujifilm that turned out to be untrue, and that bothered me. I...
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Value
If someone is doing a good, fast, and cheap pick-two model, Synapse is cheap, but it is not fast...
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Product
Synapse stores images and lets us view images, but that is about it. It doesn't do a great job...
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Relationship, Operations
Fujifilm needs to have an effective support process for their projects. When we are in a project for...
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Relationship
In the many troubleshooting processes, it is very hard to get to a tier that can actually...
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Loyalty, Product
Our IT department tried to rush our Synapse implementation a bit, so the way they migrated our old...
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Relationship
Fujifilm has been very responsive, and that is a big deal. When I call them, they are very...
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Operations
The transition to Synapse went well. It was a big change from my perspective, but the implementation...
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Product
Synapse works fairly well, and it meets most of our needs. I would like to see it have better...
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Product
Synapse is intuitive. It is easy for end users to look at it and understand it. From the admin side,...
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Product
We have had some issues with some of the product's functionalities. For example, the system has a...
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Loyalty, Relationship, Product
I would like to receive more troubleshooting tools for the system. When there is a problem, we want...
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Relationship
Fuji definitely keeps all of their promises. They have been a very good partner with us, and...
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Operations, Product
The product is very user friendly. We don't really train our clinicians, other than the...
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Relationship, Product
The vendor needs to improve on the back-end reporting side of the product. Whenever we need to get...
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Product
The product is missing one major thing that we need, and that is multifactor authentication (MFA)....
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Relationship, Operations
We haven't had any major issues with the product lately. We did a pretty big upgrade, and it was a...
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Culture, Relationship
The PACS has a lot of potential. But we were sold a dream that has yet to become a reality. Most...
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Loyalty, Relationship
I do appreciate the vendor's willingness to improve; that willingness isn't seen with all vendors....
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Loyalty, Relationship, Operations, Product
We did a Fujifilm upgrade a while back that was a bit bumpy. In the middle of the upgrade, Fujifilm...
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Relationship
I appreciate that Fujifilm is trying to improve. They are actively working on things, and their...
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Loyalty, Product
When we upgraded, some of the information overlays in the system became smoother and a little more...
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Product
For our next upgrade, I would tell Fujifilm to give us a little more heads up on how long things...
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Relationship, Operations, Product
Every Fujifilm upgrade has been painful. There are times when we are doing upgrades and I just want...
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Product
Fujifilm is keeping up with technology. We have some vendor neutral archives that are set up with...
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Relationship, Operations, Product
Fujifilm has had problems with their internal upgrade path that we have no control over. At some...
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Relationship
I know Fujifilm’s phone and web support is good because I have people close enough to it.
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Relationship, Operations, Product
I don't deal with Fujifilm’s executives. Years ago, we were doing a Synapse upgrade, and we were...
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