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User Commentary
Operations, Product
We had Essette tailored to our organization, but we recently did an upgrade, and now we use the...
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Operations
Our training with the vendor is great. They have never turned me down for anything I have needed.
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Product
We thought we would be able to connect Essette to other tools, but we haven't been able to yet.
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Product, Value
We have been able to successfully streamline communication and create communication channels so that...
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Relationship, Value
The vendor has worked with us on their costs.
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Operations
We had to figure out how to work the BI section, and that was really trial and error. There was no...
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Relationship
We used to have communication about the road map, but I haven't heard anything in a while. We had...
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Relationship
The vendor is responsive, but they don't always understand our issues. Sometimes the IT team wishes...
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Relationship
We have people at the vendor who are always are wonderful. We have their cell phone numbers, and we...
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Loyalty
Moving away from Essette is a really hard decision because Essette's system works very well. I have...
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Operations
In the years after our implementation, the vendor helped us customize the system. However, those...
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Product
The product does what we need it to do, but there are still some things we wish that the product...
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Loyalty
Essette was purchased recently, but historically, Essette was great to work with. The benefit of...
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Product
I would tell others that Essette CM is a great platform. It is very user friendly, and it makes...
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Relationship
We have had frequent meetings with the vendor for years just to make sure everything is working.
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