Gainwell Care Management (formerly Essette)
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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Manager

Functionality and Upgrades

In the years after our implementation, the vendor helped us customize the system. However, those...

Jul 2022
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COO

Other Observations & Comments

The product does what we need it to do, but there are still some things we wish that the product...

Jul 2022
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Manager

Functionality and Upgrades

Essette was purchased recently, but historically, Essette was great to work with. The benefit of...

Jun 2022
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Manager

Functionality and Upgrades

I would tell others that Essette CM is a great platform. It is very user friendly, and it makes...

Jun 2022
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Manager

Relationship

We have had frequent meetings with the vendor for years just to make sure everything is working.

Jun 2022
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VP/Other Executive

Relationship

I really like HMS Holdings Corp. They have great teams for sales and implementations. The vendor has...

Jan 2022
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VP/Other Executive

Service and Support

Like most vendors, HMS Holdings Corp charges for everything. However, for something that might be a...

Jan 2022
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VP/Other Executive

Implementation and Training

Our implementation went great. We beat our timeline. The vendor was very responsive and helped us...

Jan 2022
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VP/Other Executive

Interfacing and Integration

I would like the vendor to clean up a couple of things in Essette CM. Some of those things are on...

Jan 2022
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VP/Other Executive

Relationship

HMS Holdings Corp is responsive, and I like working with them. I have had very good success with...

Jan 2022
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VP/Other Executive

Service and Support

Sometimes we have to call HMS Holdings Corp about issues, but that hasn't happened with anything...

Jan 2022
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Director

Functionality and Upgrades

We like Essette CM because we were able to customize it for our business a bit. But HMS Holdings...

Nov 2021
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Analyst/Coordinator

Future Outlook

To upgrade to another version of Essette CM, we would need to do a complete reimplementation of...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

Essette CM has some good configuration options. The system has some limitations, and it is missing...

Nov 2021
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COO

Future Outlook

I wouldn't say that HMS Holdings Corp nickel-and-dimes us. Sometimes, we have a healthy discussion...

Sep 2021
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COO

Functionality and Upgrades

We had to do a lot of clicks in the old version of the system with the way that it was built. Now...

Sep 2021
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COO

Interfacing and Integration

There are some gaps in the system's interoperability. Those are the areas where the vendor sometimes...

Sep 2021
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COO

Functionality and Upgrades

I was super frustrated with the old tool that we were using, and it was Best in KLAS for case...

Sep 2021
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COO

Functionality and Upgrades

Essette CM allows us to track everything with members. We actually have an API connection with...

Sep 2021
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COO

ROI / Cost (care and feeding)

We are loving the system, and we want to expand, but it is just costly. I don’t think we get...

Sep 2021
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