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User Commentary
ROI / Cost
We have been able to successfully streamline communication and create communication channels so that...
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Sales and Contracting
The vendor has worked with us on their costs.
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Implementation and Training
We had to figure out how to work the BI section, and that was really trial and error. There was no...
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Service and Support
We used to have communication about the road map, but I haven't heard anything in a while. We had...
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Service and Support
The vendor is responsive, but they don't always understand our issues. Sometimes the IT team wishes...
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Relationship
We have people at the vendor who are always are wonderful. We have their cell phone numbers, and we...
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Other Observations & Comments
Moving away from Essette is a really hard decision because Essette's system works very well. I have...
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Functionality and Upgrades
In the years after our implementation, the vendor helped us customize the system. However, those...
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Other Observations & Comments
The product does what we need it to do, but there are still some things we wish that the product...
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Functionality and Upgrades
Essette was purchased recently, but historically, Essette was great to work with. The benefit of...
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Functionality and Upgrades
I would tell others that Essette CM is a great platform. It is very user friendly, and it makes...
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Relationship
We have had frequent meetings with the vendor for years just to make sure everything is working.
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Relationship
I really like HMS Holdings Corp. They have great teams for sales and implementations. The vendor has...
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Service and Support
Like most vendors, HMS Holdings Corp charges for everything. However, for something that might be a...
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Implementation and Training
Our implementation went great. We beat our timeline. The vendor was very responsive and helped us...
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Interfacing and Integration
I would like the vendor to clean up a couple of things in Essette CM. Some of those things are on...
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Relationship
HMS Holdings Corp is responsive, and I like working with them. I have had very good success with...
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Service and Support
Sometimes we have to call HMS Holdings Corp about issues, but that hasn't happened with anything...
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