Gainwell Care Management (formerly Essette)
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Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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COO

Operations, Product

We had Essette tailored to our organization, but we recently did an upgrade, and now we use the...

Feb 2023
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(0)
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COO

Operations

Our training with the vendor is great. They have never turned me down for anything I have needed.

Feb 2023
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(0)
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COO

Product

We thought we would be able to connect Essette to other tools, but we haven't been able to yet.

Feb 2023
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(0)
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Director

Product, Value

We have been able to successfully streamline communication and create communication channels so that...

Nov 2022
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(0)
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Director

Relationship, Value

The vendor has worked with us on their costs.

Nov 2022
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(0)
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Director

Operations

We had to figure out how to work the BI section, and that was really trial and error. There was no...

Nov 2022
||
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Director

Relationship

We used to have communication about the road map, but I haven't heard anything in a while. We had...

Nov 2022
||
(0)
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Director

Relationship

The vendor is responsive, but they don't always understand our issues. Sometimes the IT team wishes...

Nov 2022
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Director

Relationship

We have people at the vendor who are always are wonderful. We have their cell phone numbers, and we...

Nov 2022
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Director

Loyalty

Moving away from Essette is a really hard decision because Essette's system works very well. I have...

Nov 2022
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(0)
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Manager

Operations

In the years after our implementation, the vendor helped us customize the system. However, those...

Jul 2022
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(0)
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COO

Product

The product does what we need it to do, but there are still some things we wish that the product...

Jul 2022
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Manager

Loyalty

Essette was purchased recently, but historically, Essette was great to work with. The benefit of...

Jun 2022
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Manager

Product

I would tell others that Essette CM is a great platform. It is very user friendly, and it makes...

Jun 2022
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Manager

Relationship

We have had frequent meetings with the vendor for years just to make sure everything is working.

Jun 2022
||
(0)
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