Gainwell Care Management (formerly Essette)
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Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Director

ROI / Cost

We have been able to successfully streamline communication and create communication channels so that...

Nov 2022
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Director

Sales and Contracting

The vendor has worked with us on their costs.

Nov 2022
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Director

Implementation and Training

We had to figure out how to work the BI section, and that was really trial and error. There was no...

Nov 2022
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Director

Service and Support

We used to have communication about the road map, but I haven't heard anything in a while. We had...

Nov 2022
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Director

Service and Support

The vendor is responsive, but they don't always understand our issues. Sometimes the IT team wishes...

Nov 2022
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Director

Relationship

We have people at the vendor who are always are wonderful. We have their cell phone numbers, and we...

Nov 2022
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Director

Other Observations & Comments

Moving away from Essette is a really hard decision because Essette's system works very well. I have...

Nov 2022
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Manager

Functionality and Upgrades

In the years after our implementation, the vendor helped us customize the system. However, those...

Jul 2022
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COO

Other Observations & Comments

The product does what we need it to do, but there are still some things we wish that the product...

Jul 2022
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Manager

Functionality and Upgrades

Essette was purchased recently, but historically, Essette was great to work with. The benefit of...

Jun 2022
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Manager

Functionality and Upgrades

I would tell others that Essette CM is a great platform. It is very user friendly, and it makes...

Jun 2022
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Manager

Relationship

We have had frequent meetings with the vendor for years just to make sure everything is working.

Jun 2022
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VP/Other Executive

Relationship

I really like HMS Holdings Corp. They have great teams for sales and implementations. The vendor has...

Jan 2022
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VP/Other Executive

Service and Support

Like most vendors, HMS Holdings Corp charges for everything. However, for something that might be a...

Jan 2022
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VP/Other Executive

Implementation and Training

Our implementation went great. We beat our timeline. The vendor was very responsive and helped us...

Jan 2022
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VP/Other Executive

Interfacing and Integration

I would like the vendor to clean up a couple of things in Essette CM. Some of those things are on...

Jan 2022
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VP/Other Executive

Relationship

HMS Holdings Corp is responsive, and I like working with them. I have had very good success with...

Jan 2022
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VP/Other Executive

Service and Support

Sometimes we have to call HMS Holdings Corp about issues, but that hasn't happened with anything...

Jan 2022
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