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Gainwell Care Management (formerly Essette)
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Joe VanDeGraaff
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Featured  Reports

Payer Care Management 2023: How Do Vendors Perform as Use Cases Expand?
Payer Care Management 2023:
How Do Vendors Perform as Use Cases Expand?
May 2023
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Transitions of Care 2022: What Are Organizations Using or Considering to Facilitate Effective Care Transitions?
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Payer Care Management 2021: Amid Shifts in the Market, Who Will Step Up?
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User Commentary

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COO

Operations, Product

We had Essette tailored to our organization, but we recently did an upgrade, and now we use the...

Feb 2023
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COO

Operations

Our training with the vendor is great. They have never turned me down for anything I have needed.

Feb 2023
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COO

Product

We thought we would be able to connect Essette to other tools, but we haven't been able to yet.

Feb 2023
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(0)
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Director

Product, Value

We have been able to successfully streamline communication and create communication channels so that...

Nov 2022
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Director

Relationship, Value

The vendor has worked with us on their costs.

Nov 2022
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(0)
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Director

Operations

We had to figure out how to work the BI section, and that was really trial and error. There was no...

Nov 2022
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Director

Relationship

We used to have communication about the road map, but I haven't heard anything in a while. We had...

Nov 2022
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(0)
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Director

Relationship

The vendor is responsive, but they don't always understand our issues. Sometimes the IT team wishes...

Nov 2022
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Director

Relationship

We have people at the vendor who are always are wonderful. We have their cell phone numbers, and we...

Nov 2022
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Director

Loyalty

Moving away from Essette is a really hard decision because Essette's system works very well. I have...

Nov 2022
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Manager

Operations

In the years after our implementation, the vendor helped us customize the system. However, those...

Jul 2022
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(0)
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COO

Product

The product does what we need it to do, but there are still some things we wish that the product...

Jul 2022
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Manager

Loyalty

Essette was purchased recently, but historically, Essette was great to work with. The benefit of...

Jun 2022
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Manager

Product

I would tell others that Essette CM is a great platform. It is very user friendly, and it makes...

Jun 2022
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Manager

Relationship

We have had frequent meetings with the vendor for years just to make sure everything is working.

Jun 2022
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Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
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Payer Care Management 2021
27 May 21    |   Jennifer Hickenlooper and Joe VanDeGraaff
In the past, payers have struggled with vendors’ care management solutions not keeping pace with functionality and support needs. Recent market shifts, such as M&A activity and leadership and ownership changes, along with the need for better payer/provider collaboration have created energy and optimism around the future of some vendors. Which vendors are stepping up, and which are missing the mark? This report focuses on how well vendors are helping organizations achieve desired outcomes through delivery of needed technology, excellent support and service, and follow-through on promises.



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