Centricity Cardiology Enterprise Solution
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

One of our frustrations is that the vendor's cardiology and radiology systems are separate. There...

Nov 2022
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Manager

Functionality and Upgrades

There are exams that we send over, and the way they are acquired is specific. Recently, I have found...

Nov 2022
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CIO

Relationship

GE Healthcare is one of those salespeople that tell us whatever they think we want to hear, and that...

Nov 2022
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CIO

Other Observations & Comments

The phone and web support quality comes and goes with GE Healthcare. We do some squeaking, and the...

Nov 2022
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CIO

Relationship

If GE Healthcare actually kept an executive longer than a couple of years, it would be great. Every...

Nov 2022
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CIO

Other Observations & Comments

GE Healthcare has not introduced any new technology, and if they have, it is very minimal. It is...

Nov 2022
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CIO

Future Outlook

Considering what is on the market today, if we were looking to make a purchasing decision, we would...

Nov 2022
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CIO

ROI / Cost (care and feeding)

Everybody nickel-and-dimes a little bit. We do have discussions about that, and we are not big fans...

Nov 2022
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CIO

Functionality and Upgrades

Centricity Cardiology Enterprise Solution is a reasonable solution that works. The cardiovascular...

Nov 2022
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CIO

Technology

There are bugs in the solution. Centricity Cardiology Enterprise Solution is not one product; it is...

Nov 2022
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CIO

Functionality and Upgrades

The time it takes to complete a case with the product is something that is very frustrating. The...

Nov 2022
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CIO

Functionality and Upgrades

We have struggled with upgrades from GE Healthcare. We seem to have an issue with every upgrade. The...

Nov 2022
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CIO

Interfacing and Integration

We wish GE Healthcare products integrated with themselves. We did an integration with another...

Nov 2022
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Manager

Functionality and Upgrades

Something I would like to see improved is the compatibility of our workflow with the system. GE...

Oct 2022
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Manager

Lessons Learned

I would recommend Centricity Cardiology Enterprise Solution to an organization that has the same...

Oct 2022
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Manager

Interfacing and Integration

We recently upgraded the system. We have been very happy with some of the new functionalities. We...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

I have looked at other vendors' products, but those products don't have stability. When I look at a...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is a very clinical-oriented application. It is built around commissions. At times,...

Oct 2022
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Analyst/Coordinator

Future Outlook

The product is in our long-term plan because we made it our enterprise solution. That is why we are...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I have encountered some issues where things are not easy to fix if the end users do the cases...

Oct 2022
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Manager

Service and Support

The product is working better now than it did before because GE decided to help us get things set up...

Oct 2022
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Manager

Relationship

When we implemented the solution, GE wrote down a lot of our concerns, and we never heard from GE...

Oct 2022
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Analyst/Coordinator

Service and Support

I really like we have the option to chat with GE Healthcare. If we want to chat with someone, that...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Historically, our cardiology department has been a GE Healthcare house. Even though GE Healthcare's...

Oct 2022
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Analyst/Coordinator

Implementation and Training

GE Healthcare has an online training that customers can pay for, but the training didn't include...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

We have been using the solution for a couple of years, and we have not seen a lot of progress from...

Oct 2022
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Manager

Future Outlook

We are looking for a new solution currently because Centricity Cardiology Enterprise Solution is...

Oct 2022
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Manager

Service and Support

The product is so complex that we end up putting in a lot of tickets. But GE Healthcare is very good...

Oct 2022
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Manager

ROI / Cost (care and feeding)

There are some areas of support where we are not satisfied with the answers GE Healthcare provides...

Oct 2022
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Manager

Sales and Contracting

There is one portion of the product that is not currently working. We were told that the product was...

Oct 2022
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Manager

Service and Support

As soon as we went live with the product, those empowered to solve our problems all disappeared. If...

Oct 2022
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Manager

Lessons Learned

I would tell someone considering the product to be careful about the support that that person might...

Oct 2022
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Manager

Implementation and Training

GE Healthcare is starting to promote regular meetings with the support team to talk about different...

Oct 2022
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Manager

Interfacing and Integration

There was an incident where some information wasn't coming over correctly, so we were missing...

Oct 2022
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Manager

Implementation and Training

Most of the vendor’s training is done online, and GE Healthcare offers a catalog. But if we didn't...

Oct 2022
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Manager

Implementation and Training

GE Healthcare has limited trainers in the field of cardiology. We have to work around the trainers'...

Sep 2022
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Manager

Interfacing and Integration

I am extremely satisfied with GE Healthcare and with everything we have done. We are in the process...

Sep 2022
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Manager

Functionality and Upgrades

The vendor continues to try to mature an immature product. The product has always been immature for...

Sep 2022
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Manager

Functionality and Upgrades

The system's analytics aren't very good. The problem is that the vendor's database is in German. If...

Sep 2022
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Manager

Lessons Learned

I would tell my peers to look at other products first before considering GE Healthcare's product....

Sep 2022
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Manager

Sales and Contracting

GE Healthcare always overpromises when they talk about what the application can do. When we first...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Every time we want to talk to the vendor about adding on a service or a different type of module,...

Sep 2022
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Manager

Implementation and Training

The vendor is very short on resources for implementations.

Sep 2022
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Director

Functionality and Upgrades

The vascular side seems to be an afterthought. The databases work mostly on the echo side because...

Aug 2022
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Director

Relationship

My biggest gripe is that before we moved to Centricity Cardiology Enterprise Solution, the vendor...

Aug 2022
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Director

Implementation and Training

From an implementation standpoint, the vendor is lacking responsiveness. We have meetings, but not...

Aug 2022
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Director

Other Observations & Comments

I convinced our facility to buy Centricity Cardiology Enterprise Solution. Thankfully, everybody saw...

Aug 2022
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Manager

Implementation and Training

It has been quite frustrating for the cardiology department to deploy this new system because GE...

Jun 2022
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Manager

Functionality and Upgrades

The cardiac cath folks are happy with GE Healthcare's product; I haven't heard any complaints.

Jun 2022
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Manager

Relationship

We have had a lot of hiccups because we have been using things in ways that those things were not...

Jun 2022
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Analyst/Coordinator

Future Outlook

The system has been stable, but we have ups and downs. We always seem to be trying to solve...

Dec 2021
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Manager

Relationship

GE Healthcare has tons of resources to sell their products, but they have zero resources to support...

Dec 2021
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Manager

ROI / Cost (care and feeding)

GE Healthcare's imaging functionality for cardiology has been very painful as far as integration...

Dec 2021
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Manager

Functionality and Upgrades

With upgrades, GE Healthcare notoriously fixes 3 issues and introduces 12 more.

Dec 2021
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Manager

Implementation and Training

The implementation was good, and overall, things were pretty smooth. We were nervous to make the...

Dec 2021
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Manager

Implementation and Training

The training was really good, and GE Healthcare held our hand all the way through. They did not...

Dec 2021
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Manager

Functionality and Upgrades

The echo reporting is very automated, and that means there is very little for the physicians to do....

Dec 2021
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Manager

Functionality and Upgrades

The cath reporting is really good, and that is such a pleasant surprise. Typically, that is the...

Dec 2021
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Manager

Functionality and Upgrades

We are pretty happy overall with the solution, but I do have to say the vascular side of the...

Dec 2021
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Manager

Functionality and Upgrades

We are newly live with the solution and have found it to be much better than the old DMS platform....

Dec 2021
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Manager

Functionality and Upgrades

The solution does what it does pretty well since we got the bugs ironed out. It is pretty easy to use....

Dec 2021
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Manager

Service and Support

GE's support is really difficult to navigate and get answers. There is a lot of back and forth. We...

Dec 2021
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Manager

Service and Support

The phone tree is crazy. If we happen to make a wrong selection, we have to hang up and start over....

Dec 2021
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Manager

Relationship

I am not thrilled about GE in general. I never hear from them. We used to hear from our client...

Dec 2021
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Director

Sales and Contracting

There were some promises made by GE Healthcare that were not delivered. They had this very elaborate...

Dec 2021
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Director

Service and Support

The folks at GE Healthcare aren’t really trained up as well as they should be. GE Healthcare has a...

Dec 2021
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Director

Sales and Contracting

What GE Healthcare gave us a demo of and what was implemented are very different. GE Healthcare...

Dec 2021
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Manager

Future Outlook

The product is going to be sunsetted at our organization in the future. It is older technology. The...

Dec 2021
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Manager

Service and Support

There are a lot of things only GE Healthcare can do with the product. As a customer, we don't get to...

Dec 2021
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Physician

Functionality and Upgrades

I can't change measurements in the system's reports, and I can't carry over old structures. I would...

Dec 2021
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Physician

Functionality and Upgrades

We have completely stopped dictating because the system has detailed documenting and reporting. We...

Dec 2021
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Physician

Functionality and Upgrades

The system is flexible, and we aren't limited in what we can write. The system takes less time to use....

Dec 2021
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Manager

Functionality and Upgrades

Overall, the solution is a well-built program. Our doctors seem to be pretty happy with the reports....

Dec 2021
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Manager

Relationship

Some of the biggest issues are in Mac-Lab talking with Centricity Cardiology Enterprise Solution,...

Dec 2021
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Manager

ROI / Cost (care and feeding)

The solution was sold to me as having the ability to upload data to national registry databases. The...

Dec 2021
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Analyst/Coordinator

Future Outlook

We are hoping to use the solution for vascular and nuclear medicine after the new upgrade because we...

Dec 2021
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Analyst/Coordinator

Other Observations & Comments

One of the things with this product is that we have to understand what we are getting. We have had...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

I have worked with different vendors' software and with Centricity Cardiology. When I first saw it,...

Dec 2021
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