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Centricity Cardiology Enterprise Solution Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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Manager

Because GE HealthCare is a large organization, it is very hard to deal with them. It is much easier...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Manager

GE HealthCare wants to charge us for every little thing, and I understand that nobody wants to be in...

Comment Tone Negative
Pillars Culture, Value
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Manager

Centricity Cardiology Enterprise Solution is too complicated. It has too many choices, and it...

Comment Tone Negative
Pillars Relationship
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Manager

We can't view the nuclear images. We have to look at the images in a separate system. I'm not sure...

Comment Tone Negative
Pillars Product
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Manager

All in all, we've been pretty good with Centricity Cardiology Enterprise Solution. We do...

Comment Tone Positive
Pillars Relationship
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Manager

We're so used to using Centricity Cardiology Enterprise Solution. The upgrade is mostly around...

Comment Tone Positive
Pillars Operations, Product
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Manager

Regarding the training for Centricity Cardiology Enterprise Solution, I think it would be better to...

Comment Tone Negative
Pillars Operations
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Manager

We don’t get a lot of surprises regarding charges from GE HealthCare.

Comment Tone Negative
Pillars Value
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Manager

I think GE HealthCare does a lot. I know they've done a lot with intelligent reporting and have been...

Comment Tone Positive
Pillars Relationship, Product
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Analyst/Coordinator

Product updates and fixes just don’t come for Centricity Cardiology Enterprise Solution. The...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

The main driver for me to choose GE HealthCare again is the support we receive. Our customer success...

Comment Tone Positive
Pillars Loyalty, Relationship
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Manager

Most of the time, upgrades with GE HealthCare go okay. The system doesn't change as much as we'd...

Comment Tone Negative
Pillars Operations, Product
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Manager

One of the most challenging things isn't really a downside of GE HealthCare but is more...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

GE HealthCare's biggest strengths are their innovation with the product and the support team. We...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

I like that Centricity Cardiology Enterprise Solution can be expanded across multiple sites. The...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

The biggest opportunity for Centricity Cardiology Enterprise Solution would be the use of Artificial...

Comment Tone Negative
Pillars Loyalty, Product
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Analyst/Coordinator

My recommendation for product improvement would be to modify the way image conversion works....

Comment Tone Negative
Pillars Product
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Manager

GE HealthCare basically offloaded all of their support needs to a third-party company overseas....

Comment Tone Negative
Pillars Relationship
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Manager

Centricity Cardiology Enterprise Solution was written by a German, and it just didn’t translate over...

Comment Tone Negative
Pillars Product
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Manager

The structured reporting system in Centricity Cardiology Enterprise Solution is confusing and...

Comment Tone Negative
Pillars Operations, Product
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Manager

When we had training for the implementation of cath-structured reporting in Centricity Cardiology...

Comment Tone Negative
Pillars Operations
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Manager

I would like Centricity Cardiology Enterprise Solution to be in the cloud, but that is in our future....

Comment Tone Negative
Pillars Loyalty, Product
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Manager

The measurement exchange works really well. It captures measurements directly from the devices and...

Comment Tone Positive
Pillars Product
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Manager

GE HealthCare can't support the outdated operating system and has quoted a lot of money simply to...

Comment Tone Negative
Pillars Relationship, Value
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Manager

We are switching from GE HealthCare for our cardiology PACS. We are seeking an enterprise platform...

Comment Tone Negative
Pillars Loyalty, Value
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Manager

Structured reporting is a strength for GE HealthCare. The reports are very well designed and...

Comment Tone Positive
Pillars Product, Value
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Manager

We like the echo integration and the reporting in the system. The structured reporting is so nice...

Comment Tone Positive
Pillars Product
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Manager

What we are not getting from the vendor is the ability to reduce pain points. Resolving any issues...

Comment Tone Negative
Pillars Relationship, Value
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Manager

I haven't made any requests for new innovations or enhancements in a while, but I don't really get...

Comment Tone Negative
Pillars Loyalty, Relationship
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Manager

GE HealthCare is pretty good with training; I think they still have a pretty good process there. GE...

Comment Tone Positive
Pillars Operations
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Manager

The application does what the vendor says it does, but it doesn't do that very well. And the vendor...

Comment Tone Negative
Pillars Operations
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Manager

I think the vendor’s developers looked at doing structured reporting, but it just wasn’t going to...

Comment Tone Negative
Pillars Product
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Manager

There are a few things the vendor does very well. On the modality side, I think they do a great job....

Comment Tone Positive
Pillars Relationship, Product
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Manager

I don't have all the information on what the cardiologists don’t like. I know there have been...

Comment Tone Negative
Pillars Product
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Manager

We wouldn’t buy the solution again because the cardiologists don’t like it; they overall disapprove...

Comment Tone Negative
Pillars Relationship
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Manager

Our recent experience with GE HealthCare has been good. The daily usage feature works really well....

Comment Tone Negative
Pillars Operations, Product
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Manager

Centricity Cardiology Enterprise Solution is pretty expensive, and there may be some unexpected...

Comment Tone Negative
Pillars Culture, Value
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Manager

I don't think we are utilizing GE HealthCare's product to the extent that we could, and I don't feel...

Comment Tone Negative
Pillars Operations
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Manager

GE HealthCare hasn't given us a vision for their new technology. We had an upgrade of Centricity...

Comment Tone Negative
Pillars Product
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Manager

With vascular structure reporting, we have a project that is still ongoing. Some specific imaging...

Comment Tone Negative
Pillars Product
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Manager

The bright side is that the last upgrade we did was for the viewer portion of Centricity Cardiology...

Comment Tone Negative
Pillars Product
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Manager

Honestly, I can't really say that GE HealthCare has delivered much new technology at all. For...

Comment Tone Negative
Pillars Product
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Manager

GE HealthCare doesn't keep their promises, but I don't feel like they really promise that much. GE...

Comment Tone Negative
Pillars Value
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Manager

It takes forever for GE HealthCare’s support people to actually get to an answer or a resolution if...

Comment Tone Negative
Pillars Relationship
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Manager

There was some frustration with some of the administrative reports from Centricity Cardiology...

Comment Tone Negative
Pillars Relationship, Product
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Manager

For Centricity Cardiology Enterprise Solution, I would like to have better integration with...

Comment Tone Negative
Pillars Product
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Manager

We are actually looking at replacing Centricity Cardiology Enterprise Solution with something else....

Comment Tone Negative
Pillars Loyalty
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Manager

Centricity Cardiology Enterprise Solution is worth checking out because it has been around for a...

Comment Tone Positive
Pillars Product, Value
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Analyst/Coordinator

There are a lot more disparate layers to Centricity Cardiology Enterprise Solution. There is a...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

I have been very happy with GE HealthCare’s support team, mostly because we worked with the same...

Comment Tone Positive
Pillars Relationship
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Analyst/Coordinator

We did a major upgrade this year, and we are very happy with it. GE HealthCare did a good job with...

Comment Tone Positive
Pillars Operations
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Director

We had an upgrade for Centricity Cardiology Enterprise Solution, and it had to do with the sizing on...

Comment Tone Negative
Pillars Product
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Director

With Centricity Cardiology Enterprise Solution, if we put in the work initially, we have very good...

Comment Tone Negative
Pillars Loyalty, Product
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Director

Centricity Cardiology Enterprise Solution meets our requirements, but it is not part of our...

Comment Tone Negative
Pillars Loyalty
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Analyst/Coordinator

The system's interfaces are very basic and hard to maintain, and our ability to add users is very...

Comment Tone Negative
Pillars Product, Value
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Analyst/Coordinator

The training we received for Centricity Cardiology Enterprise Solution didn't cover the things we...

Comment Tone Negative
Pillars Operations
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Manager

I can't think of anything specifically where I would like GE HealthCare to potentially change the...

Comment Tone Positive
Pillars Relationship, Product
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Manager

In terms of quality, we have had very few problems with the system.

Comment Tone Positive
Pillars Relationship, Product
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Manager

There are some things that the product does okay, but there are a lot of things left on the table....

Comment Tone Negative
Pillars Product
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Manager

We have regular meetings with GE HealthCare's higher-ups, but in terms of phone support, it might...

Comment Tone Negative
Pillars Culture, Relationship
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Manager

The system's initial and ongoing training are actually pretty decent. The vendor's trainers were...

Comment Tone Positive
Pillars Operations
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Manager

GE HealthCare is trying to add new things to the system, but half of those things don't work. The...

Comment Tone Negative
Pillars Product
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Manager

We are doing an RFP, and GE HealthCare will not be included in that. The vendor leaves a lot of...

Comment Tone Negative
Pillars Value
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Manager

The problem with the system is that sometimes, even the vendor's salespeople and engineers don't...

Comment Tone Negative
Pillars Culture
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Manager

When a pain point is brought up with GE HealthCare, they often say it will be addressed in a new...

Comment Tone Negative
Pillars Value
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Manager

GE HealthCare fell short on implementation time and the delivery of promised products and services....

Comment Tone Negative
Pillars Culture, Operations, Value
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