Centricity Cardiology Enterprise Solution Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
The product is really stable. We hardly have any downtime, and it is very user friendly for the end...
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Loyalty, Product
It seems like the vendor is behind the times. Everything is moving to web based and away from Java....
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Operations
We had an upgrade for the product, and there were a couple of plugins for a viewing tool. The...
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Culture, Loyalty
The vendor did come to show their totally upgraded product as we were looking at new PACS options,...
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Product
The reporting system is somewhat cumbersome. The product would be easier to use if it had more of an...
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Product
The product allows for sequential reporting that is helpful for looking at the progression of disease....
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Product
We recently lost our whole echo system entirely. GE HealthCare did an update that brought down the...
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Operations, Product
We had issues with our go-live for Centricity Cardiology Enterprise Solution. We had extended...
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Loyalty, Relationship
GE HealthCare is not part of our long-term plans. In fact, we have a person in a high-up position...
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Loyalty, Product
Another product we are looking at, at least from an IT management standpoint, seems like it is...
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Operations
GE HealthCare's training is not good. The training is present, but it is definitely not...
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Product
At a base level, Centricity Cardiology Enterprise Solution does what GE HealthCare says it does.
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Relationship
GE HealthCare does not do well with support. I opened a ticket for an issue, and they escalated it....
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Loyalty, Operations
Our most recent upgrade for the viewer was a hassle at every step. GE HealthCare's implementation...
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Product
Regarding echo structured reporting, everything is there with Centricity Cardiology Enterprise...
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Product
Nuclear reporting is where we have had difficulty with Centricity Cardiology Enterprise Solution. GE...
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Product
Our cardiologists are happy with the solution. They like the quality of the images. The structured...
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Relationship
GE HealthCare isn't very proactive in working with us. We often find problems before they do. We...
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Loyalty, Product
The regulatory reporting in Centricity Cardiology Enterprise Solution doesn't meet our needs very...
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Culture, Relationship
GE does keep their promises, but the most frustrating part is the things they don't tell us about....
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Culture, Operations
I am not sure how much of my rating is due to a lack of knowledge on what the system can do for us....
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Relationship
We haven't had any major issues with the system. I have only had to call GE HealthCare's support...
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Loyalty, Operations
GE HealthCare has things that are awesome if we have access to them. We just don't know what the...
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Product
There is some room for improvement with the way that the measurements populate the information in...
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Product
There is a lot of good within the Centricity Cardiology Enterprise Solutions application. I do...
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Value
GE HealthCare does not avoid charging for every little thing. They have to charge. That is how they...
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Product
Initially, there was a lot of struggle with the cardiologists because they were using the EchoPAC...
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Loyalty, Relationship, Product
GE HealthCare has done a better job of working together between the two teams. They have been...
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Loyalty, Operations
GE HealthCare has a good cardiology solution; it is solid and stable. I think one of our issues goes...
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Relationship
The phone support is getting better. It feels like it is easier to get to the right person; the...
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Relationship
I would like GE HealthCare to look at their internal processes and their CRM. Maybe it is more up to...
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Relationship
We have a customer service person who has been helpful. They are the glue and are pulling GE...
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Operations, Value
We recently had an upgrade, and GE HealthCare missed a few things in the upgrade. This is common and...
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Relationship
GE HealthCare has asked us for feedback, and that is a more recent change. In the past, we shared...
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Relationship, Product
We have had some challenges with GE HealthCare's support. Since we are working on an upgrade right...
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Loyalty
Centricity Cardiology Enterprise Solutions is not part of our long-term plans. We are looking at...
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Culture, Value
GE HealthCare charges for everything. Even if we have a service contract with them, we still pay for...
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Product
When it comes to GE HealthCare having a good solution for EP, Centricity Cardiology Enterprise...
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Loyalty, Product
We have been using Centricity Cardiology Enterprise Solution for a few years in our EP lab for both...
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Relationship, Product
I would probably purchase Centricity Cardiology Enterprise Solution again. Cardiology isn't a...
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Loyalty, Product
Cardiologists like general structured reports. When we implemented Centricity Cardiology Enterprise...
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Loyalty, Relationship
GE HealthCare has been working with us on our reporting, but we are still adding areas and may add...
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Relationship
We have seen more engagement from the vendor's leaders and from all levels of team members at GE...
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Relationship
The support we have received for the system on the cardiology side is solid. At this point, I would...
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Loyalty, Relationship, Operations
Centricity Cardiology Enterprise Solution has been good for EP. We are going to be expanding into...
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Loyalty, Relationship
We have been working with a CSM at GE HealthCare. That has been a nice change. We have built a good...
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Operations, Product
It appears that GE HealthCare didn't have any cardiologists helping them when they were building...
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Relationship, Operations
I don't care for GE HealthCare's customer support. The vendor's people don't answer my emails. Then,...
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Operations, Value
Everything was delayed during our implementation of the solution, and the vendor charged us for...
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Loyalty
Centricity Cardiology Enterprise Solution hasn't been adopted very much by our cardiologists. We...
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Operations, Product
Centricity Cardiology Enterprise Solution is a very siloed application, so it has an enterprise...
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Culture
GE HealthCare’s training is not that great. We have to subscribe to a university, and we have to get...
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Operations, Value
The training is ok, but it costs extra and is in modules. We pay a lot and would like to see...
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Relationship
We have good support people who work with us, and we are able to get to people who can help us. I am...
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Product
The echo tools seem to be easier to use, and most people pick up on them right way. They are fairly...
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Loyalty, Product
We use GE HealthCare's structured reporting piece in our cath department, and it is getting better,...
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