Centricity Cardiology Enterprise Solution Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 4:47:06 PM and Model.EvProductId = 76919

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User Commentary

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Manager

Relationship

The vendor doesn’t always keep their promises.

Jun 2020
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Manager

Service and Support

The product has issues with upgrades. We had a lot of difficulty with our last upgrade. I had to...

Jun 2020
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Manager

ROI / Cost (care and feeding)

For the most part, the solution has been good for us. Prior to implementing it, we did paper...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We went live with the system a while ago. We have continued to roll out structured reporting, and we...

May 2020
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VP/Other Executive

Functionality and Upgrades

We have been building out our structured reporting, and the vendor has been right there with us....

May 2020
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Director

Service and Support

The GE team has been good at asking for feedback, and when we have had issues, they have tried to...

Apr 2020
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Director

Other Observations & Comments

We are in a better place now, but rolling out structured reporting was a difficult project. We...

Apr 2020
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Nurse

Interfacing and Integration

GE's cardiology solution is a very specific product in our cardiology department. The system works...

Dec 2019
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Nurse

Service and Support

Support for Centricity Cardiology Enterprise Solution is a pain. When we call GE for support, they...

Dec 2019
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Nurse

Service and Support

With noncritical issues, I have to call support via a phone tree that takes 10–20 minutes to work...

Dec 2019
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Nurse

Functionality and Upgrades

Centricity Cardiology Enterprise Solution is made up of several modules. We have learned that not...

Dec 2019
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Director

Functionality and Upgrades

The system is very good, but it isn't user friendly. There are a lot of clicks, and we have to go to...

Dec 2019
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Director

Functionality and Upgrades

The system is expensive, but some people say that they get what they pay for. The GE system is...

Dec 2019
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Director

Interfacing and Integration

GE needs to figure out integration because it will be a hot topic for us in the future. We want easy...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

We have physicians who read remotely through the Citrix environment, and they have to open the...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

The images should automatically open, and they don’t. Then the physicians have to open the universal...

Nov 2019
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Analyst/Coordinator

Service and Support

When we have asked for help from GE, they have been helpful. The technical people that we get in...

Nov 2019
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Analyst/Coordinator

Implementation and Training

We got this system through an affiliated organization. Because of the way the system was purchased,...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I don’t know how well GE evaluated us or our system. They need to evaluate all systems and make...

Nov 2019
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Analyst/Coordinator

Implementation and Training

We are still in the process of getting the system installed more thoroughly in certain areas. GE had...

Oct 2019
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Analyst/Coordinator

Other Observations & Comments

It is really important for providers to be clear on what their goal is when implementing the...

Oct 2019
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Analyst/Coordinator

Service and Support

There hasn’t been that much proactivity from GE. They have mostly been reactive. If they were...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

We did a side-by-side comparison between GE's system and another system, and everybody liked GE's...

Oct 2019
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Analyst/Coordinator

Implementation and Training

GE did provide us with a good team to implement the system. We had support, but the process has gone...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

GE Healthcare nickel-and-dimes a bit. As we go over some new pieces, new charges come up. The vendor...

Oct 2019
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Analyst/Coordinator

Functionality and Upgrades

The echo part of the system is the integrated piece of the structured reporting and works well;...

Oct 2019
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Analyst/Coordinator

Service and Support

After I told my sales representative that I was discouraged with how things were not moving forward...

Oct 2019
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Analyst/Coordinator

Future Outlook

We definitely haven’t received our money’s worth from the system with where things are today. The...

Oct 2019
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Manager

Functionality and Upgrades

The stress echo piece is in the works; it wasn't part of our most recent upgrade. GE Healthcare made...

Oct 2019
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Manager

Service and Support

GE Healthcare does keep all of their promises; they are pretty good about that. The vendor offers...

Oct 2019
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Manager

Functionality and Upgrades

In general, GE Healthcare never seems to be up to date with patches and security updates in pretty...

Oct 2019
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Manager

ROI / Cost (care and feeding)

GE Healthcare has been pretty good about not nickel-and-diming us. There have been times when they...

Oct 2019
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Manager

Functionality and Upgrades

GE Healthcare has been able to work through some issues with the implementation services and...

Oct 2019
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Manager

Functionality and Upgrades

In terms of new technology that meets our needs, if we could get the server upgraded, that would be...

Oct 2019
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Manager

Relationship

There are probably some executives involved, but I never see them.

Oct 2019
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Manager

Functionality and Upgrades

I would recommend that people looking at the product try to keep up with all security updates,...

Oct 2019
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Director

Functionality and Upgrades

We recently installed Centricity Cardiology Enterprise Solution, and we currently just use it for...

Oct 2019
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Director

Functionality and Upgrades

We have a lot of challenges with GE as a company, but we don't see those problems with this system....

Oct 2019
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Manager

Implementation and Training

GE’s cardiology system really needs an all-encompassing environment that actually mimics real-world...

Oct 2019
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Manager

Interfacing and Integration

There is more interoperability that is coming in future releases; GE's product just isn't mature...

Oct 2019
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Manager

Functionality and Upgrades

It sometimes takes a lot of work to manage GE’s system. The tool is definitely more resource...

Oct 2019
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Manager

Functionality and Upgrades

Fixes for certain issues aren't readily available. It appears that GE is not very good at doing...

Oct 2019
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Manager

Technology

GE’s system is not as intuitive for clinicians as GE would like to think. There are a lot of...

Oct 2019
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Manager

Relationship

GE is interested in learning and maturing from client experience. They are willing to partner with...

Oct 2019
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Manager

Service and Support

GE's call system forces users to stay on hold for long periods of time. When we want to address an...

Oct 2019
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Manager

Functionality and Upgrades

Our clinicians have said they want more out of GE's product. They expect more capabilities in order...

Oct 2019
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Manager

Lessons Learned

We want people considering GE's product to fully understand the amount of operational support the...

Oct 2019
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CIO

Interfacing and Integration

GE has not improved the integration between their products, and we see no improvements coming down...

Sep 2019
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Manager

Interfacing and Integration

Centricity Cardiology Enterprise Solution is really two products in one: the reporting piece and the...

Aug 2019
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Manager

Implementation and Training

It was important for us to work with a physician champion who could test things before they were...

Aug 2019
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Manager

Service and Support

GE's support team does a really great job. It made a real difference for us to work with the people...

Aug 2019
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Manager

Future Outlook

I hope that my overall satisfaction will be good in a year. We have the right things in place to get...

Aug 2019
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Manager

Implementation and Training

We got to a certain point in our implementation and needed to do something, and then GE Healthcare...

May 2019
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Manager

ROI / Cost (care and feeding)

Once we bought what we needed of GE Healthcare's software, GE Healthcare kept their promises. They...

May 2019
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Manager

Functionality and Upgrades

If we had been able to get everything to work with GE Healthcare's product, we would have been...

May 2019
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Manager

Service and Support

We never know who to call when we have an issue. We have had issues with sending data to our EMR, so...

May 2019
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Manager

Service and Support

GE Healthcare sent a field engineer out to configure out stress-test machines. That person had never...

May 2019
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Manager

Functionality and Upgrades

I am very satisfied with the system. It is a good product in terms of inventory and reporting. It...

May 2019
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Manager

Functionality and Upgrades

For the most part, Centricity Cardiology Enterprise Solution has been better than the older GE...

May 2019
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Manager

Other Observations & Comments

We have to continue using the GE system because of the hemodynamics and wave forms. But, in the long...

May 2019
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Manager

Sales and Contracting

GE doesn’t charge for every little thing. Almost everything is in the contract. The only thing with...

May 2019
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Manager

Other Observations & Comments

GE does have an interface that will send the reports and wave forms to our Epic system without a...

May 2019
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Manager

Service and Support

I have zero complaints about the support from GE. Their project managers are very on top of things,...

May 2019
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Manager

Functionality and Upgrades

GE could have moved a little faster with giving us the ability to bring our reports from the old...

May 2019
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Manager

ROI / Cost (care and feeding)

We get charged for some things that aren’t necessary. GE takes longer to do things than I think they...

May 2019
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Manager

Functionality and Upgrades

Everything works well, and we like the product.

Feb 2019
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Manager

Functionality and Upgrades

The only thing GE could improve is the CRM; it is underdeveloped, and we implemented it before it...

Feb 2019
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Analyst/Coordinator

Functionality and Upgrades

The product has a pretty easy-to-use interface. At some point, I would like to look at alternative...

Feb 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

We are not happy with the product. Our previous product was sunsetted, and we were forced onto GE's...

Feb 2019
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Manager

Service and Support

I loved how easy the system was to use, and GE’s support was very helpful. We were doing echo...

Oct 2018
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Nurse

Functionality and Upgrades

Centricity Cardiology Enterprise Solution is a niche product, so it works well. It is obviously for...

Sep 2018
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Nurse

Service and Support

We have Mac-Lab, and that is what we use to capture patient data during procedures. We also have...

Sep 2018
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Nurse

Service and Support

If our issue is critical, we will get a pretty good response from GE. It takes a long time to open a...

Sep 2018
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Nurse

Service and Support

There have been a few times when I didn't receive a great response from GE's support people, so I...

Sep 2018
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Nurse

Functionality and Upgrades

GE will say that Centricity Cardio Workflow (CCW) can do certain things, and those things sound...

Sep 2018
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Nurse

Functionality and Upgrades

Centricity Cardio Workflow (CCW) is sold in modules, so I would encourage people to ensure that they...

Sep 2018
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Analyst/Coordinator

Sales and Contracting

GE kind of oversells and underperforms. When we made the purchase decision, we were promised many...

May 2018
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Analyst/Coordinator

ROI / Cost (care and feeding)

We had to purchase the upgrade just to update to the modern version. It really didn’t give us any...

May 2018
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Analyst/Coordinator

Implementation and Training

The installation was a mess. All the products were segmented, so we had different implementation...

May 2018
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Director

Functionality and Upgrades

We use Centricity Cardiology Enterprise Solution for cath, vascular, and echo studies. It really...

Nov 2017
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